Online Services

Whilst some services have inevitably been affected by local and national restrictions, we have used the available technology and digitised these where possible to minimise impact on our customers and to support them.

The library service has moved

online and customers can continue to borrow ebooks, emagazines etc. free of charge through a click and collect service. Those looking to keep fit while staying safe indoors can take part in free online exercise classes, which can be essential for positive mental wellbeing. Customers can even find out

fascinating facts about their family tree through our online

sessions with the Durham County Record Office.

Adult Health Care

‘Health Call Digital Care Home’ (HCDCH) system has been implemented in partnership with the local foundation trust in 95 older people care homes, 2 Learning Disability Care Homes and 7 extra care sites. HCDCH provides a digital bridge for care staff to share resident health information with health care professionals. HCDCH has resulted in a reduction of 3.6 hospital admissions per month per care home, reducing contact and protecting vulnerable residents during the pandemic and protecting the NHS. This has provided extra capacity in 3 hospitals to support operations during the pandemic.