GET
WHY USE AN AGENCY?
The Connect Appointments team on the benefits of using a recruitment consultancy
CONNECTED ISSUE 4
connectappointments.co.uk
INTERVIEW READY
Our top tips on making a positive impression during your interview
CV PRECISION Furthering your career prospects starts with your CV
GET EMPLOYED GET CONNECTED Advice on taking your career higher from the experts
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LOOKING FOR A NEW JOB? AFTER BRILLIANT NEW STAFF? LET’S CONNECT Working with the biggest names in your sector, Connect Appointment’s consultants take the stress out of hiring or finding employment. Recruitment: it’s what we do.
Dundee T: 01382 797 579
Hamilton T: 01698 535870
Wakefield T: 01924 938991
Glasgow T: 0141 212 3740
Livingston T: 01506 449944
Warrington T: 01925 948201
Grangemouth T: 01324 464951
North East T: 0191 731 4800
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Dundee T: 01382 797 579 Glasgow T: 0141 212 3740 Grangemouth T: 01324 464951 Hamilton T: 01698 535870 Livingston T: 01506 449944 North East T: 0191 731 4800 Wakefield T: 01924 938991 Warrington T: 01925 948201
ConnectAppointments ConnectDrivers connectappts connectdrivers connectappointments Get Connected is published by DC Publishing Ltd T: 0844 249 9007 www.dcpublishing.co.uk Publisher Denise Connelly denise@dcpublishing.co.uk Editor Lorne Gillies lorne.gillies@dcpublishing.co.uk Staff Writers Emma Storr emma.storr@dcpublishing.co.uk Saskia Harper saskia.harper@dcpublishing.co.uk Design/Production Lucy Baillie lucy.baillie@dcpublishing.co.uk
WELCOME
Hello, halò, cześć, salut, sveiki and welcome to Get Connected from the team at Connect Appointments With roots dating back to the 1960s, we at Connect Appointments are leaders in the recruitment industry – and we’re dedicated to getting more people into employment. Using a recruitment agency is the first step to making your job search as seamless as possible. Our recruitment consultants deal with the tricky aspects of finding work, such as preparing yourself for an interview or polishing up your CV. Similarly, if you’re a potential employer, we can assist with your staffing needs. Get excited. Get employed. Get Connected. The Connect Appointments team
WHAT’S INSIDE ABOUT US 4 LET’S CONNECT A look at Connect Appointments and what we stand for. 6 WHY CHOOSE AN AGENCY? We answer all your burning questions. 30 CONNECT NEWS Continually expanding, discover the latest news.
ADVICE 18 STANDING OUT FROM THE CROWD Learn just what employers want. 20 STEPS TO A SUCCESSFUL CV Perfect your CV with our top hints and tips. 22 ASK THE EXPERT Get the insider information on acing your job application.
OUR SECTORS 8 AN INSIGHT INTO OUR INDUSTRIES Discover all the sectors we are working in.
THE INTERVIEW
10 WORKING BEHIND THE BOTTLE We spotlight Scotland’s expanding drinks industry.
ON THE JOB 24 YOUR DIGITAL FOOTPRINT Stay online without jeopardising your chances of employment with our top social media tips.
12 GET IN GEAR WITH CONNECT DRIVER SOLUTIONS How can Connect Driver Solutions meet your driver needs? 14 CONNECT WITH HOSPITALITY Learn how we supply the hospitality sector. OUR PEOPLE 16 TESTIMONIALS Clients have their say on our services.
23 INTERVIEW READY Prepare to shine during your next interview.
OUR SERVICES 27 OUR PROMISE TO YOU An insight into our industry certifications and expertise. 28 TRIUMPHING IN TEMPORARY EMPLOYMENT Looking for your next opportunity? Temp work could be the answer.
©DC Publishing Ltd 2019. All rights reserved. No part of this publication may be reproduced or used in any way without prior written permission from the publisher. The views expressed in this magazine are not necessarily those of DC Publishing Ltd. The publisher takes no responsibility for claims made by advertisers within the publication. Every effort has been made to ensure that information is accurate; while dates and prices are correct at time of going to print, DC Publishing Ltd takes no responsibility for omissions and errors.
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ABOUT US
Let’s Connect
Connect Appointments is one of the country’s largest independent recruitment companies: we pride ourselves on delivering some of the best results in the business
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hen choosing a recruitment agency for your employment needs, it can be difficult to know where to begin – finding an agency to put your trust in can be tough. At Connect Appointments we pride ourselves on being an industry leading recruitment agency, with roots dating back to the 1960s, we know recruitment. GREAT SERVICE At Connect Appointments, it’s our service that sets us apart from the crowd. Our recruitment consultants have decades worth of experience between them, and we bring our expertise to a wide range of industries. Regardless if you’re looking for a permanent job, or you need a candidate to fill a temporary position, our recruitment consultants can facilitate all your needs and get the right candidate for the role. From our eight offices in Dundee, Glasgow, Grangemouth, Hamilton, Livingston, Wakefield, Warrington and the North East of England – with plans for expansion, too – we’re always available, no matter your query: no request is too big or too small for our consultants.
Our consultants can facilitate all your needs and get the right candidate
BUSINESS Our recruitment consultants will work closely with you to find the right people for your business. We vet candidates, to ensure you’re paired with job seekers that have the right experience and skills to contribute to your workplace and push your company even further. Furthermore, our expert recruitment consultants carry out CV checks, pre-employment testing, interviews and ensure all the necessary qualifications and training are in order prior to a candidate starting work with you. Every business is different, that is why we are committed to tailoring our services to your requirements. We’ll communicate with you throughout the process, ensuring we provide you with candidates of the highest calibre. JOB HUNT For candidates looking for their next role, our recruitment consultants understand searching for work can be demanding. We take the stress out of the job hunt, finding roles that are relevant to your previous experience and tick all your boxes. Whether you’re looking for full-time or part-time work, a permanent or temporary position, night shift or day shift roles, we work with a range of fantastic companies across the UK looking for staff. Discover how Connect Appointments can work with your organisation to fill your staffing needs, or get you back into work. Get in touch with your closest branch, to start your journey with Connect Appointments today.
WHERE TO FIND US DUNDEE Discovery House, Gemini Crescent, Dundee Technology Park, Dundee DD2 1SW Tel: 01382 797 579 GLASGOW 198 Bath Street, Glasgow G2 4HG Tel: 0141 212 3740 GRANGEMOUTH Unit 6, Earls Court, Earls Gate Business Park, Grangemouth FK3 8ZE Tel: 01324 464951 HAMILTON New Life Centre, 10-18 Hope Street Hamilton ML3 6AF Tel: 01698 535870 LIVINGSTON 1 Houstoun Interchange, Livingston EH54 5DW Tel: 01506 449944 NORTH EAST 1 Haswell Court, Quay West Riverside Business Village, Sunderland SR5 2AR Tel: 0191 731 4800 WAKEFIELD Langham House, 148 Westgate, Wakefield, WF2 9SR Tel: 01924 938991 WARRINGTON Quay Business Centre, Ground Floor, Harvard Court, Winwick, Warrington WA2 8LT Tel: 01925 948201
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GET CONNECTED
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WHY CHOOSE AN AGENCY? FOR CANDIDATES Connect Appointments’ specialist consultants are a phone call away from finding your next job opportunity. We find out why you should connect with us to save time and get expert info during your job search
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SAVES YOU TIME
Spending night after night scrolling through job sites can feel like a full-time job in itself. At Connect Appointments we know that searching for an appropriate role to apply for is tough. When you look for a job through us we do all the work for you. Once you have registered we’ll get in touch any time a suitable vacancy comes up.
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WE’LL GET TO KNOW YOU
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WE’LL DO IT FOR FREE
We build a professional relationship with the men and women within our workforce. The people we know, and who have a great reputation with our clients, are always at the top of our list for further work. Knowing your skillset inside and out also means we know what positions will suit you.
WE’LL GIVE YOU INSIDER INFO
When you apply for one of our jobs we will talk you through the whole process. As our consultants conduct any potential job interviews, you can be safe in the knowledge that an experienced interviewer is handling your responses. That valuable intel could give you the edge above those applying directly.
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WE’LL KEEP YOUR SKILLS IN MIND
If you apply directly to a company you will only be considered for that job. When you apply through Connect Appointments we will keep you in mind for other vacancies that meet your individual skillset. Essentially, your CV will get more exposure.
Not only do we save you valuable time – everything we do for our candidates is free. There’s no catch – coaching you through the process, submitting your CV, contacting you about jobs, and offering you advice and information won’t cost you a penny.
When you apply through Connect Appointments we will keep you in mind for other vacancies
WHAT ARE YOU WAITING FOR? Get connected and get employed with the assistance of our expert team. If you’re on the hunt for permanent and temporary work, give your nearest Connect Appointments branch a call using the details on page 4.
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ABOUT US
FOR CLIENTS We go above and beyond the average recruitment agency. With experience matching thousands of candidates with industry leaders annually: we know what your company needs in a recruitment agency
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WE ARE EXPERTS
At Connect Appointments our recruitment consultants specialise in one or more industries, so you can feel secure knowing we understand what you need in your staff. We won’t send you just anyone for consideration – we know the ins and outs of the business, jobs, and the skills and qualifications required.
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WE CARRY OUT ALL PRE-HIRING CHECKS
From gathering references to making sure candidates are eligible to work in the UK, any job-specific tests and checks that your industry requires are carried out by us. For manual jobs, we carry out drink and drug testing on your behalf. We’ll even conduct candidate interviews to make the process fuss free.
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WE DO THE TEDIOUS WORK FOR YOU
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WE’LL DEAL WITH CANDIDATES’ QUESTIONS
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WE ARE AFFORDABLE
We take the work out of recruiting and vet all CVs, only presenting you with candidates that are right for the job. We’ll do our best to work to your timescale and requirements to find the perfect person for the role.
After you advertise a job there’s no doubt you will have a handful of questions. When we recruit on your behalf we’ll deal with any questions you have, leaving you more time to make the phone calls that really matter.
We know that cost is a worry when companies are approached by recruitment firms. At Connect Appointments our professional consultants will work with you to agree on a suitable arrangement that meets your budget and recruitment needs. As well as sourcing candidates from our extensive database, we will advertise the job for you across multiple platforms – it saves you money and provides you with more candidates.
GET IN TOUCH If you’re looking for staffing solutions, it’s time to get connected with our experienced recruitment consultants. Contact your nearest branch using the contact details on page 4, or visit: connectappointments.co.uk
GET CONNECTED
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AN INSIGHT INTO
OUR INDUSTRIES At Connect Appointments we work within an array of ever-growing sectors. No matter what your previous experience, we have temporary and permanent positions, ranging from entry-level to senior roles
MANUFACTURING
ELECTRONICS
Scotland’s manufacturing industry is constantly expanding with many high-profile organisations continually looking for staff. There are roles available across a wide range of specialisms including automotive, plastic, packaging, bottling and textiles.
Our consultants have extensive experience working with the electronics industry and are confident they can work with you to deliver on your recruitment needs. We’re always looking for software developers, project managers and technicians to join our esteemed clients. If you have the right skills, we could have the job for you.
CONTACT CENTRE Customer care is at the heart of every business and contact centres are vital in its delivery. We supply experienced staff to contact centres, within roles including customer service, sales and management, we’ll take your needs into account, to find the best fit for you.
DRIVING Back in 2015 we launched Connect Driver Solutions, which focuses directly on transport and driving. Roles include HGV drivers to multi-drop van drivers and more, there is a position perfect for your skillset. Learn more about our driving division on page 12.
TECHNICAL With close connections to organisations within manufacturing, oil and gas, power and energy, technicians are a core part of our business. We can provide roles across a wide range of technical roles, and we look forward to hearing from you.
ENGINEERING We also work directly within the engineering industry. Positions are available across a variety of different specialisms, including test engineers, design engineers, mechanical engineers and gas and wind turbine engineers. Are you dedicated, motivated and innovative? Then we want to hear from you.
EXECUTIVE AND MANAGEMENT Strong leadership can be what takes a company to the next level and our clients are constantly looking for individuals who will drive their businesses to success. Our executive team recruits for positions in HR, management, marketing and sales across a variety of small and larger companies. If your previous experience has prepared you with the necessary skills to take on the challenge, get in touch.
FOOD AND DRINK INDUSTRY We work closely with the food and drink industry, matching thousands of candidates with positions in bakeries, distilleries and bottling halls across Scotland (head to page 10 to find out more about the drinks industry). With roles available as hand pickers, machine operators, engineers, processors and forklift drivers, we can find the perfect match for you. Candidates with transferable skills are sure to succeed in this sector.
To find out more about the sectors we work in and how we can help you throughout the job search, head to connectappointments.co.uk to upload your CV and keep up to date on all the latest industry news. 8 GET CONNECTED
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OUR SECTORS
HOSPITALITY Scotland’s hospitality sector is thriving and, with more people travelling to Scotland to sample the traditional delicacies, staff are always needed. We recruit for a range of roles including customer service, managers, chefs, waiting staff, sales, marketing and more. Staff need to be resilient, motivated and have great communication skills, and Connect Appointments could match you with your next employer.
LOGISTICS AND DISTRIBUTION The production line is a vital part of many businesses and our clients need committed, organised staff to keep their operations afloat. With positions available as transport administrators, operations managers, supply chain managers, auditors and warehouse order pickers, we know just the companies that are waiting for your CV.
OFFICE AND COMMERCIAL There are positions available for all experience levels in office and commercial settings, whether you’re looking to further your career in the industry, or are looking for a complete career change. From short-term cover to permanent positions in admin, reception, personal assistance and data input, there’s a job for everyone, regardless of ability or previous experience.
LOOKING FOR STAFF?
Owning your own business or in charge of recruitment, Connect Appointments is here to help. We always have a bank of CVs available and will work with you to find the best people to fill your roles. Get in touch with your nearest branch today to find out what we can do for you.
WASTE MANAGEMENT The newest of Connect Appointment’s ventures, we’re now recruiting contract staff to work in waste management, which is integral to all aspects of life and business. We work with a wide range of specialisms including general recycling, construction waste, household waste and water waste. So, if you’re up for the challenge, drop us a line.
Get connected with employment opportunities within a range of sectors by visiting our website today GET CONNECTED
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WORKING BEHIND THE BOTTLE Scotland’s drinks industry is continually expanding with distilleries, bottling halls and more calling for experienced, committed and enthusiastic staff. We are proud to be at the heart of recruitment in this sector
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here is a plethora of roles available within the drinks industry – in fact, it is a sector that looks set to keep developing further. From bottling halls to general operators, there is a role sure to fit your skills and expertise. As the industry has expanded, we have placed multiple workers in roles across Scotland and the rest of the UK. Yes, you could be at the forefront of a thriving sector. Within each role, you have the opportunity to develop and advance your transferable skillset and gain experience that will hold you in good stead for future roles within the sector. Roles within the drinks industry can vary, but leading positions include general operators, machine operators, engineers to quality operators. For candidates with relevant qualifications positions as a forklift truck drivers or spirit prep and processing can arise. In some cases, no experience is necessary to fill a position within the industry.
BROXBURN BOTTLERS Connect Appointments and Broxburn Bottlers has had a thriving business relationship for many years. During peak times for the company, we are on hand to provide the West Lothian based bottling plant with temporary staff. Established in 1984 by John Grand and Peter Russell, Broxburn Bottlers is one of the leading, independent bottling plants and our experienced recruitment
consultants have hired many members of staff onto the bottling team. The number of staff required at any one time varies, this is due to the multiple contracts Broxburn Bottler’s hold with different distillers. One thing is certain: it is a role that is fulfilling and competitive, in the leading industry across Scotland. The Broxburn plant is a constant
hub of activity, with agency staff brought in to help with contract work and additional projects. With the drinks industry expanding the need for workers is ever present. Learn more about current opportunities with Broxburn Bottlers by calling one of our dedicated recruitment consultants at the Connect Appointments Livingston office on 01506 449 944.
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OUR SECTORS
FACTS AND FIGURES Over the last ten years, Scotland’s food and drink sector is now one of the best performing sectors within the Scottish economy – and you could be part of it. Don’t take our word for it. The facts of the industry speak for themselves. • The drinks industry is Scotland’s biggest employer • There are 120 whisky distilleries working across Scotland looking for dedicated temporary or permanent members of staff • Sales of Scottish brands in the UK have risen over 40% • The drinks industry is worth £14 billion • Last year, over 39 bottles were shipped overseas each second • Laid end to end, those bottles shipped would stretch 30,000kms – that’s six times the distance from Edinburgh to New York • There are over 100 Scottish gin brands • Since 2000, there are now 20 more brewers in Scotland totalling over 160 brewers • The world’s biggest gin brand (by value) is produced in Scotland. It’s Gordons Gin!
WE WANT YOU
Are you, or someone you know, intrigued in the ever-growing drinks sector and how you could contribute? Then get connected with Connect Appointments (see page 4) by uploading your CV online
• Over 60 of Scotland’s distilleries produce gin, generating over 140 different gin brands
It is a sector that looks set to keep developing further GET CONNECTED 11
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GET IN GEAR WITH
CONNECT DRIVER SOLUTIONS Since 2015 Connect Driver Solutions has been in the fast lane of the UK’s thriving recruitment industry. What can we do for you?
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he transport industry is burgeoning, and one of the leading names in recruitment within the sector is our specialist driving division: Connect Driver Solutions (CDS). Launching as a single branch in Scotland, CDS has grown and extended into a UK-wide, multi-branch network. If you are looking for your next career challenge or you are in search of talented staff, CDS match the best candidates to positions across Scotland and England. Continually, companies across the UK are looking for staff to get their services or products from A to B in the fastest, most efficient, and reliable way possible. Our team are the driving force of CDS and recruitment in this sector.
EXPERIENCE Under the directorship of Stuart Steven, the agency matches reliable, hardworking driving staff with transport and logistics organisations across the UK. Combined, the team has more than 100 years’ worth of experience in the field of transport recruitment. Our team at CDS utilise their knowledge, skills and expertise on a daily basis to create and maintain exciting partnerships between jobseekers and recruiters. This experience and respectability within the sector is why organisations continually come to CDS for their staffing needs, which benefits you as a job seeker. Stuart and his team of specialist recruitment consultants are based
in offices throughout the country, recruiting drivers to work with respected employers in both permanent and temporary roles. Only candidates with the relevant skills and experience are put forward for the variety of vacancies the team has to offer. EXPERTISE CDS is here to help you move your career up a gear or drive your business forward with the best drivers the UK has to offer. With a strong database of LGV drivers, multi-drop van drivers, and more, we have an abundance of candidates keen to develop their careers. Our expertise means we know how difficult it can be to find good drivers. At CDS we have a focus on first class
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OUR SECTORS
GET CONNECTED WITH…
STUART STEVEN
DIRECTOR, CONNECT DRIVER SOLUTIONS “We started in August 2015, based in the Livingston office, and have since grown, supplying a variety of skills,” enthuses Connect Driver Solutions director, Stuart Steven. “Our wide, varied client base means we have a diverse range of driving jobs available, such as transporting whisky, or display cabinets to museums, art galleries and stately homes throughout the UK. “The highlight of my time with Connect Driver Solutions would have to be the expansion of our network into the English market with offices in Sunderland, Wakefield and Warrington, as well as the original Livingston branch,” he continues. “I’m proud of the staff that work for
us and the reputation that we have gained within the market.” CDS works with thousands of candidates every year, and the company is committed to finding drivers that will drive the best results for businesses across the UK. Stuart enthuses: “The staff that work for our business are some of the most knowledgeable in the market. They are experienced within the industry and have the most up to date training. We understand the industry and also listen to our client’s needs to ensure we supply the right fit to fill their short or long-term needs.” As well as providing recruitment opportunities, CDS also delivers training courses
to drivers, to ensure they have the most recent training and can best meet clients’ needs. Training courses include drivers’ welfare, fire safety and loading and unloading. Stuart concludes: “We believe that our job seekers are more than just a number and we do our best to ensure that we place them into the correct role that matches their skills and pay market leading rates.”
‘I’m proud of the staff that work for us and the reputation that we have gained within the market’
customer service, professionalism and creating good working relationships – that’s what sets us apart. We pride ourselves on providing ethical, honest and servicedriven solutions to meet your recruitment needs. We have earned our great reputation in the industry, we are one of the few recruitment companies to hold a Transport Companies operator’s licence. As an organisation, we understand you have strict deadlines to meet and require hard working staff to help you meet this quota. CDS also offers specialist training to help recruiters ensure that your workforce is in line with industry standards. By providing specialist training, including Driver CPC (Certificate of Professional Competence), we ensure that candidates are ready to get behind the wheel and excel. To find out about the opportunities available through Connect Driver Solutions, visit connectdriversolutions.co.uk GET CONNECTED 13
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CONNECT WITH
HOSPITALITY
The hospitality industry is the third largest employer in the UK, representing 10 per cent of employment opportunities and we are excited to see our hospitality division flourish
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rom high level director positions to housekeeping and front of house staff, there is a position to suit every candidate. Our dedicated hospitality division consultants are at the forefront of getting people into temporary, permanent work or adhoc employment. Working throughout Scotland and other key areas of the UK, our hospitality division specialises in supplying staff to a range of opportunities in the dynamic hospitality marketplace. From tourist attractions to indulgent spas, leisure facilities to city centre hotels and beyond we can facilitate all your staffing needs, or get you into a role best suited for your needs. Within an industry that is continually growing, we are always looking for enthusiastic, resilient staff and we work closely with our clients to provide them with candidates that will take their businesses to new heights. TEAM Our team within the Connect Appointments hospitality division know the industry inside and out, we understand exactly what it takes to excel. For two years our hospitality division has built a strong relationship with our clients to take Connect Appointments Hospitality from strength to strength. This is largely due to our bespoke service and the team’s knowledge of the demands and dedication required to succeed in the industry. We have experience working with clients at regional operations level, unit and contract level delivery, as well as four and five-star hotels.
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OUR SECTORS
GET CONNECTED WITH…
MATTHEW REEVES DIRECTOR, HOSPITALITY DIVISION
Many of our consultants also have direct experience working in the industry, so know exactly what it takes for businesses to go above and beyond. OPPORTUNITIES Working with candidates across the board – whether you’re looking to further your career in the leisure, spa, hotel or restaurant industry – we actively recruit for general managers, chefs de parties, executive level chefs, managers, sales and marketing staff, housekeepers and therapists. A temporary or permanent role in the industry requires you to
be flexible and accommodating, sometimes with the obligation to work unsociable hours, but the rewards are worth it, and there are many job opportunities continually arising. Employers look for candidates with positive, can-do attitudes and approachable personalities. If you have the skills and the drive necessary to succeed in the hospitality industry, what are you waiting for? Our recruitment advisors are ready for you to get in touch to discuss the current opportunities we have running or to outline how we can work together to fill your organisation’s openings.
Sound like the sector for you? Head online to connectappointments.co.uk to see what job opportunities we have open.
Director of our hospitality division, Matthew Reeves is committed to growing our work within the sector and getting people into employment. A rich and diverse industry, hospitality offers a range of opportunities. Having previously built a career in the world of hospitality, working his way up to Exec Head Chef, then onto Regional Operations Management, Matthew has an invaluable insight into the specialisms the team recruits for the sector. “The hospitality sector is forever changing and evolving either through new innovative food concepts, or through quality hotel and restaurant launches coming onto the market,” enthuses Matthew. “With all this interest comes career opportunities with new employers to the area, or existing established employers adding new services to their clientele.” Of the credentials that employers in the sector look for, Matthew explains: “This is a people focused industry, so basic essentials are the ability to deal and communicate with others, confidence, and the ability to think on one’s feet – no two days are the same; nor two customers.”
“The hospitality sector is forever changing and evolving” GET CONNECTED 15
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TESTIMONIALS We continually strive to meet your recruitment needs, and with experience dating back to the 1960s, it is no wonder we receive a wealth of positive feedback from our clients. Here are what just some of them had to say
WESTROCK The Connect Appointments team is excellent, and everyone in the team has great communication skills. The Account Manager visited our site every morning to check in with our shift Chargehand, and discuss any issues or additional requirements. This alone has allowed the Connect Appointments team to build a good relationship with our staff and an understanding of the challenges they face. Showing a keen interest in the type of work their staff are being asked to do and, indeed, some of the Connect team have voluntary came on site to work as part of the production team. This has given them a far better understanding of the type of people that are suitable for our business, before the induction process and prior to them coming on site to work as part of the team. We understand that we can be a demanding client due to the fluctuations in our production requirements, Connect Appointments are always available when called upon and deal with all our requests in a prompt and professional manner.
“Overall, we cannot praise Connect Appointments enough for the support they have given and they continue to work above and beyond our expectations”
DX GROUP During the last seven months at Eurocentral, Connect Appointments have supported the DX team throughout a challenging period. Their professional approach and key management skills have assisted us in a number of areas. Working with Connect Appointments has seen a supply of high-quality staff, which we have eventually recruited to permanent positions; allowing the company to grow and provided consistency for our customers. Supply, often at short notice, of staff on an ad-hoc basis to support key operational times has also been an asset, which has been an essential part of progress whilst being cost effective. Similarly, Connect Appointments regularly liaise with our management team – often on a daily basis – to support our needs and ensure all issues are addressed in a timely and professional manner. Overall, we cannot praise Connect Appointments enough for the support they have given and they continue to work above and beyond our expectations.
HARVEY AND BROCKLESS Whilst using Connect Driver Solutions, and working with the team, we have never been let down with our driver recruitment needs. The staff have continually been polite, helpful, and there to meet our needs at any time in the morning. We have no intentions of using another agency and would highly recommend giving them a call if you need a trustworthy reliable service with great staff.
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OUR PEOPLE
IRON MOUNTAIN
ARROWXL
The service and communications received from the Dundee office has been first class. We shall not hesitate to use Connect Appointments again – the entire team look forward to working with Connect Appointments.
Everyone at Connect Appointments is highly respected at Arrowxl. As our warehouse work can be very demanding due to the type of product we move, and due to our unpredictable spikes in volume we need to resource up at short notice. Everyone at Connect Appointments has always been committed to provide us extra resource, sometimes with just a few hours’ notice. Many times, we have been in communication with a member of Connect Appointments from very early in the morning to late evening and her attitude never changes. Through our partnership, Connect Appointments has built a strong working relationship with the Arrowxl Airdrie team, and we would like to recognise and thank the team for all their hard work. We look forward to continue working with Connect Appointments.
CANDLE SHACK We can’t thank the efforts of Connect Appointments enough. They have made such a difference at our manufacturing plant at Candle Shack. We have found them to be so responsive and supportive to our business needs; and we look forward to our continued success together.
Get connected with the team at Connect Appointments by visiting, connectappointments.co.uk GET CONNECTED 17
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STANDING OUT FROM THE CROWD
It isn’t as hard as you might think at first to pinpoint what an employer is looking for. Get into the mind of a prospective employer as we reveal exactly what a recruiter is looking for
UNDERSTANDING Your CV is the first impression an employer will have of you, so it’s important to highlight the skills and relevant experience you have for each individual position you apply for. Utilise the buzzwords included within a job application to highlight the skills a prospective employer is looking for. In 2018, the top buzzwords for recruiters included flexibility, effective and communication skills. The phrases can be quite ambiguous, how are you effective? If you can prioritise tasks, are
organised and productive that means you can work effectively. Our top tip: make sure to bring all the relevant documentation to your interview with us, we’ll know immediately that you’re prepared.
ATTITUDE
Displaying the right attitude and work ethic will see you go a long way in any role. Regardless if it is temporary or permanent, taking pride in your work is critical. Plus, showing our recruitment consultants a positive attitude will let us know how you will fit in with our clients. Similarly, instead of simply listing
Top buzzwords: flexibility, effective and communication skills
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ADVICE
a selection of transferable skills. From shot-term positions to a career spanning over years: you’ve got more skills in the bag than you might realise. Looking for a job in a sector that you feel fully equipped in, or taking a chance to branch out, it’s always important to look at the skills and qualifications you’ve gained over the years to know which are ideal to add to your CV. Soft skills are non-industry specific attributes, for example leadership and problem solving. Of course, highlight any hard skills you might have gained from previous industry experience. This could be an industry-specific qualification or certificate, technical skills and training or machine
operating licenses – be proud of your skills as it helps you stand out from the crowd and give you a lead over another potential candidate. It’s a good idea to list both your hard and soft skills in your job application, to showcase all of your strengths and give yourself a boost over other candidates. The best way to highlight your skills is to look back at your old positions or previous projects you’ve undertaken and decide which soft or hard skills would be best suited for the industry that you’re looking to branch out into. Top tip: always aim to be relevant to a job position. Now, you know what employers are looking for, you’re well-equipped to fill in that looming application form with confidence.
TIME TO HIGHLIGHT
your personal qualities, go further and provide examples of how these qualities were beneficial in previous work placements. If you’re targetorientated, highlight goals you have met. For resilience, demonstrate how this attitude has helped in former roles in employment or even volunteering. Showcasing your strong work ethic, willingness to listen and learn from your mistakes, reliability and enthusiasm, means you’re halfway there.
Believe it or not, but you do have a plethora of skills that recruiters will be looking for and it’s important to highlight those skills on your CV. But, what should you really be highlighting? We’ve spoken about understanding the buzzwords on a job application, now it’s time to expand your skills. When it comes to organising, detail how proactive you are at meeting deadlines, a team player or problem solve. For communication, which
is essential in all roles, detail positives in your personality. Don’t forget to include your leadership skills, too, from delegating work, motivating others all the way to getting results in a team. These are all areas that a potential employer will appreciate. If you are looking to get into a people centred role: patience, sensitivity, diplomacy and being able to support employees is imperative. Make sure you showcase all your skills – this is your time to shine.
SKILLS
Every role you work in throughout your career will see you picking up GET CONNECTED 19
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STEPS TO A
SUCCESSFUL CV
At Connect Appointments the initial information we get about you is from your CV. Use our top CV tips to ensure that you impress your consultant first, then the employer ACE THE COVER LETTER
Cover letters are incredibly effective. Your cover letter should be a direct reply to the job advert – study the job advert and look for buzzwords they use. This is your chance to explain what relevant skills, qualifications and experience make you perfect for the job. A cover letter is different to the personal statement at the top of your CV which should be used to summarise who you are, what you do and your career objectives.
KEEP IT CONCISE
Use your editing skills to ensure your CV only includes the relevant information. Try to keep your CV to two A4 pages at most, and make use of bullet points.
POWER OF THE PERSONAL STATEMENT
There’s no denying that your cover letter is crucial, but keep in mind that recruiters may lose track of your letter and focus entirely on your CV. For this reason, a small blurb – or personal statement – at the top of your CV detailing your career objectives and what you’re looking for in your next career venture allows you to reintroduce yourself to a recruiter. It’s a fantastic method of summarising your entire CV into a couple of sentences, and gives you the opportunity to really sell yourself. Make sure to tailor your personal statement for each job role you apply for, this shows attention to detail without taking up valuable word count.
HIGHLIGHT YOUR SKILLS Regardless if you’re proud of your grades from school or you wish you had done better, it’s important to include each qualification on your CV. It lets a recruiter get to understand your base knowledge of a subject and see how you’ve taken it forward into your working life and progressed on those skills. However, if there is a particular grade you would rather not shout about you could list the topics you studied and highlight the ones where you achieved good grades. When you progress further in your career, and have a wealth of experience and roles to reference back to, the onus on your grades from secondary school or college aren’t as integral. Briefly mention them, but give more focus to the skills and experience you’ve gained through various jobs and work placements you’ve held.
JIM SMITH Holton House, 6 Ash Grove Perth PH1 8MX Tel: 01874 543 675 Mobile: 07812 345 123 Email: jim.smith@email.co.uk Driving licence: Full, clean
EDUCATION Bell College
Sep 1996 – June 2000 HND in Electrical and Electronic Engineering
Perth College UHI
Sep 1994 – May 1996 OND in Engineering
Perth High School
Aug 1989 – June 1994 O Levels: English, Maths, Geography and Physics Highers: Maths and Physics
SKILLS Proficient in use of: • • • • • •
PowerPoint Microsoft Word Excel Basic spoken and written German Antron S/Step card
INTERESTS
DIY and cooking, five-a-side football once a week, going to concerts and the cinema. Currently training for the Great Scottish Run.
REFERENCES
Available on request
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ADVICE
KEEP IT STRUCTURED PERSONAL STATEMENT
Skilled electronic and test technician seeking new opportunities.
WORK EXPERIENCE Test Technician
IMS Monitoring, Dundee Aug 2018 – present • Fault finding and testing of PDM systems prior to customer visits or shipment. • Assembling racks for the Electrical and Power Distribution Industry to customer specifications. • Working from schematic diagrams to cable up DIN rails and PDM systems.
System Failure Analysis Technician
Scottish Microsystems, Perth Dec 2010 – June 2018 • Responsible for the verification and correct failure analysis to FRU level of High End Network Servers. • The assembly to customer specifications of High End Network Servers. • Quality Process Owner with responsibility for any quality issue with products on the line. Achieved six consecutive quarters without any fails being reported at customer’s premises.
Diagnostic Technician
Short Circuits, Dundee Jan 2005 – Dec 2010 • Diagnosed HP, Compaq and 3 Com network cards to component level. • Skilled and trained in the use of various de-bug tools i.e. Antron and S/Step card. • Conducted root cause analysis to support in the resolving of production line issues.
Electronic Technician
Easy PC Centre, Edinburgh July 2000 – Jan 2005 • De-bugging IBM motherboards and Compaq boards to component level. • Worked towards continuous improvement of manufacturing techniques. • Successfully analysed fails and ensured timely returns to contractor.
Every employer studies a CV differently. Even so, each CV should be chronological and showcase your skills and personal attributes. Always include your name and contact details at the top followed by your personal statement (check out our example CV for reference). Then go onto include your work experience and qualifications. When it comes to work positions, only include roles you think are relevant for the industry you are apply for. The education section should include all your qualifications from school, degree or apprenticeship, to industry qualifications.
REFLECTION IS KEY
Always include roles that are pertinent to your chosen career to highlight your former experience. But, make sure to go beyond the job role – many positions will have similar responsibilities. What did those roles teach you? Reflect on what you’ve learned, any awards or qualifications you achieved and how you went above and beyond the call of duty to excel in the workforce. From being nominated as employee of the month, training new team members, or even holding a clean, full drivers’ licence will instantly appeal to our recruitment consultants and any potential employers.
IN THE PICTURE
Fun fact: recruiters spend on average just six seconds looking at a CV. Grabbing their attention is vital, and images are a great way to do just that. Use the logos of your past employers to make your CV more visual. In a glance a recruitment consultant will recognise what companies you’ve worked for. Bear in mind this works far better if you’ve had a role with an instantly recognisable brand – a grainy photo of a small business logo won’t make the cut.
CHECK IT TWICE
Mistakes happen, but try to avoid errors on your CV. The best way to do this is to check it over for any spelling or grammatical errors, or ask someone you trust to proof read it for you. A typo could land your CV at the bottom of the pile, even if you have all the relevant skills – so get checking. GET CONNECTED 21
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ADVICE
Ask the Expert Job hunting isn’t always the stress-free process we hope it will be. We caught up with some of Connect Appointments’ longest serving members of staff for their tips on making the process as seamless as possible
Gary Sloss
Matthew Reeves
William Sim
First impressions are very important and first contact will often be by phone, so find a quiet room and have a copy of your CV to hand. Also, remember to smile and stand up while talking on the phone. Doing both injects your voice with more energy and strength.
Take time to find out about the company, understand what the role is requiring of you and research the interviewer. Look up any feedback on the company from outside media sources or online.
Having a list of target employers allows you to conduct your job search in a more precise and purposeful manner. Stay active by commenting on, liking, and sharing content, to stand out against other LinkedIn all-stars in your industry.
SERVICE DIRECTOR
DIRECTOR OF HOSPITALITY DIVISION
When invited for your interview make sure you research the company beforehand, be punctual and dress appropriately: it’s best to over-dress than arrive too casual.
Prepare any open-ended questions you wish to ask, plan your journey route, and remember to smile in the meeting – it breaks the ice and helps build rapport. And remember: fail to prepare, prepare to fail.
Lynda McLaughlin
Natalie Donegan
Tailor your CV to the job you are applying for by looking over the job description, details and the skills required. Make yourself an obvious fit.
The first part of the recruitment process will be to carry out a telephone interview. First impressions count so this part is just as important as your face-to-face interview. The interview is a chance to really sell yourself.
SENIOR CONSULTANT
Don’t overthink as this will only lead to being stressed. Just relax, be yourself, make sure you stand out and at the end of your interview, always thank your interviewer – you’d be amazed at how far this simple act of courtesy can go.
BRANCH MANAGER
Bring along a copy of your CV and ensure you can talk confidently about your previous roles and your experience, as this is how we will match you to a role.
DIRECTOR
For people to really get to know you as a professional, you’ll need to engage multiple times. You have to think like a marketer if you are to land your dream job. Recruiters are always scouring social media for new talent. To catch their attention, you have to promote yourself. For personalised advice from one of our consultants, head to our website to get in touch with your nearest branch.
Smile in the meeting – it breaks the ice and helps build rapport
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INTERVIEW
INTERVIEW READY Confidence for an interview comes with being prepared. Our top tips will see you leaving a positive, lasting impression in no time
DO YOUR RESEARCH
Look at the company’s website, their competitors – even look at their news page – to learn more about the company. Researching will show an employer you know about the company: their ethos, history, products and market sector. A few sentences will demonstrate the work you’ve put in, and it could go a long way.
TIME TO CONNECT
Take the time to learn how certain employees got to their current position. Did they work their way up the ladder? LinkedIn is a perfect tool to get a deeper understanding of a person’s career path, and of the opportunities available in a company.
SO, TELL US A BIT ABOUT YOU… This is your chance to shine. In
a 30-second summary of your educational career, your interests, extracurricular achievements – and finally, what job it is you want – you will take your skillset to new heights. We call this the elevator pitch.
EXPLAIN
The interviewer may ask you to explain, or expand, certain points on your CV, so prepare concise explanations to detail what you did or learned in each experience listed. Illustrate what you achieved and the skills you used – and how you plan on expanding them further. When explaining your skillset, highlight how you are best placed within a position, it will help the interviewee to understand what you’re looking for and what you can bring to the table. Don’t forget: the interview is a twoway process.
DRESS (AND ACT) THE PART
Unless stated otherwise, it is important to attend your interview
in appropriate, smart clothing (so, leave the baseball cap at home). Remember, you’re going into an office environment for your interview and turning your phone off to providing a firm handshake – whilst maintaining eye contact – will impress.
EXPECT THE UNEXPECTED
Life can throw a curveball. Transport links failing or waking up with a serious case of flu: it happens to the best of us. Maintain a professional stance in this case. If you are running late take the time to let the interviewer know over the phone, you might not be the only interview booked in. Similarly, don’t turn up 30 minutes early, the earliest you should be for an appointment is five minutes. Further interview tips from our experts can be found on our blog, connectappointments.co.uk/cm/ blog GET CONNECTED 23
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YOUR DIGITAL
FOOTPRINT
It’s not uncommon for an employer to conduct their own background checks, all with the click of a mouse. And, there’s no denying social media is more powerful than ever, but how do you ensure your digital presence is employer friendly?
E
ver wondered if businesses and interviewers actually look at your social media accounts? Or, is it just an urban legend? Well, recent research by the Society for Human Resource Management (SHRM) found that not only have 84 per cent of employers recruited via social media, 43 per cent of employers screen job candidates via looking at their social media accounts and search engines. As a nation of social media addicts and scrollers, being mindful of what you’re putting out into the world is important – after all your post might not just been seen by your nearest and dearest. It’s very easy to screenshot a post and share it far and wide, with a simple throwaway comment on having a bad day at work reaching your boss. This doesn’t mean that social media is completely off limits when looking for employment, creating a digital footprint to be proud of is simple.
SAVVY SHARING Anything you post online can come back to haunt you with serious implications, especially if you’re on the job hunt. Only post images, send Tweets or share a status that you would be happy for a prospective employer to see. Recruiters and employers aren’t trying to find negative things about you, they are getting a picture of who you are beyond your CV.
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ON THE JOB
STAY POSITIVE Social media is a great way to stay connected with friends, family and get their support, especially if you have had a bad day, but be aware of the negative messages you promote online. Sharing a status or posting a comment that paints your employer in a bad light will get back to them, even if your account is private. Your mum was right when she said if you have nothing nice to say, don’t say anything at all. You never know when a post could be shared with someone connected to your employer. When sharing online, it’s better to be safe than sorry.
BE RELEVANT If you claim to have a passion for a certain job or industry, it might be hard to believe if you aren’t engaged with its community. Utilise your social media channels to occasionally share things that are relevant and show you are interested in the sector. These posts shouldn’t saturate your social feeds, even joining a local interest group about the industry is a good start. Employers want you to have a work life balance, but still be excited about what you do in the office.
MAKE IT PRIVATE Take the time to check what’s public on your social media. Ensure your profile is set to friends only then log out to see what can be viewed publicly. If you have separate private and professional accounts, make sure they are just that. Save any photos of your latest holiday or night out for your private page and double check it can’t be found after some digging on Google.
43% of employers screen job candidates through social networks and search engines
SHARE YOUR SKILLS Your social media is, after all, social and not solely about your work interests. Always share the positive things you are doing outside of work, this could make you look more desirable to a prospective employer. If you have recently started volunteering, are fundraising for a charity or achieved a goal you were working towards, use your social media to shout about your achievements – this could aid you in the workplace or be valuable to an employer.
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Just the job
Fresh new website Every week, Connect Appointments advertise dozens of vacancies, and we’re constantly on the lookout for the top talent to help fill them. But gone are the days of trawling job pages for exciting career moves – now, you’ve got a whole host of vacancies at your fingertips on the Connect Appointments website. Look now to find your next opportunity.
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OUR SERVICES
OUR PROMISE TO YOU At Connect Appointments we work with many regulatory bodies, to ensure the services we provide are legally compliant, personalised, and the best they can possibly be
Recruitment and Employment Confederation (REC) REC is a representation body for the recruitment sector, with a network of over 3,500 members. Being part of REC enables us to access the latest professional support services regarding employee relations, employment law, immigration, Brexit and labour market trends. Our membership is our promise to clients to deliver the right people for their businesses and offer services of the highest quality, marked by professionalism and care.
SEDEX As a multi-sector labour provider, we recognise that our practice reflects on our clients’ reputation and position in the goods supply chain. As a result, we take our clients’ operational standards extremely seriously and we consider them as highly as our own. Our partnership with Sedex enables us to manage and minimise risks, and make informed decisions to improve business performance surrounding labour rights, health and safety, and the environment. The Sedex membership is a pledge to our clients to continuously self-assess our standards, to ensure full transparency and integrity.
Gangmasters and Labour Abuse Authority (GLAA) The GLAA licensing scheme protects candidates from exploitation in the agriculture, shellfish, food and drink manufacturing industries. Possession of a GLAA license is a legal requirement, to allow us to supply candidates to these sectors. Our license ensures our candidates are protected from mistreatment in the workplace, which is a priority for Connect Appointments. Our candidates exemplify the work we do, and we’re committed to ensuring everyone using our services is treated fairly, and receive the pay and working conditions they deserve.
We treat the safety of our candidates with the highest importance
Stronger Together Stronger Together is a businessled co-operative, working with the GLAA and various charities to identify and tackle human exploitation. Many of our candidates are migrant workers – the group most vulnerable to exploitation – and so we ensure our staff are well-educated to understand the risks, incorporating exploitation safeguarding into our recruitment and ongoing labour co-ordination. We treat the safety of our candidates with the highest importance, so we complete an annual accreditation process and are regularly audited by our clients to ensure we maintain high standards of exploitation risk management. Our commitment to you is ensuring we provide both our clients and candidates with services that protect their rights, businesses and their wellbeing. Get in touch today to learn what we can do for you.
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TRIUMPHING IN
TEMPORARY EMPLOYMENT Occasional shift work is ever expanding in businesses, so temporary employment is a fantastic way to get your foot in the door with one of our clients. But, how can you make the most of your short-term contract?
FLEXIBILITY
If flexibility is critical in your daily life then temporary work is perfect for you. One of the biggest perks to temporary work is the flexibility to take complete control of your working life. Similarly, you won’t have to worry about taking your responsibilities from work home with temporary positions. Maintaining a healthy work life balance is another appealing aspect of short-term employment – leaving your days open to upskill.
A NEW STATE OF MIND
You have a plethora of skills that you may not even know about, and each role you work in will further improve certain skills. Communication to project management, everyone in the workforce can learn on the job. Go into your role with an open mind and be proactive in learning all you can. It may only be temporary work, but it will be beneficial in the long run.
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OUR SERVICES
ADVANCE YOUR CV
Each time you get a role, regardless of length of time spent with a business, include this on your CV. We pride ourselves on working with some of the leading organisations in the UK, having industry leading names on your CV is always going to look good. Plus, you further highlight the skills learned within a role.
NETWORKING
Working within organisations at the top of their game means you can build up your contact book. During your temporary employment it’s critical to connect with people who may be able to act as a reference, managers who are looking to hire permanent staff, or simply making new friends.
IN THE MONEY Organising your benefits is important once you get a job.
For roles that require you to work less than 16 hours per week, you may be entitled to Income Support or Jobseeker’s Allowance. If you have prior childcare commitments, then temporary work will not only allow you to be aware of your working pattern but you can still claim your benefits. It’s a win, win. Remember to contact your local social services department for more information.
POTENTIAL
Yes, you may only be working in your short-term or temporary contract for several days or weeks, or even just one shift, but if you go in with the right attitude the potential is limitless. If you’re regularly doing shifts with a company and a similar role arises, it is likely the company will consider you first for the position. You are known, reliable and understand the business – the potential for permanent work is always on offer during temp roles.
One of the biggest perks to temporary work is the flexibility to take complete control of your working life KNOW YOUR RIGHTS
From the day you start work, you’ve got a worker’s employment rights, and the same rights as your permanent colleagues to use shared facilities provided by the employer. After 12 weeks in the job, you’ll qualify for the same rights as someone employed directly, also known as ‘equal treatment’, which includes the same pay as a permanent colleague doing the same job, automatic pension enrolment and paid annual leave.
A TAILORED WORKFORCE As an employer, temporary workers supplied by an agency could be the answer to any demanding or busy periods within your workforce. Making an immediate difference to any role they are placed in; temporary workers are also fast to hire. In the past we have had clients call us on the day requiring staff to start at short notice – we are committed to making sure this happens. Regardless if you’ve had an unexpected job
come through, or you have absence to cover, temps can make a real difference. Taking on temp workers during busy periods can prove to be very efficient and offers flexibility. Bringing skills, experience and knowledge to your workforce, temporary workers can even provide new industry information to current, permanent members of staff. When a permanent position is required to be filled temporary workers can slot into this role during the set recruitment period.
GET IN TOUCH If you want to find out more about how temporary workers can boost your business, call your nearest Connect Appointments office now using the details on page 4. GET CONNECTED 29
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ABOUT US
CONNECT NEWS
All of the latest news from the UK’s most exciting independent recruitment agency
PLANS TO CONNECT WITH NEW AREAS THROUGHOUT THE UK
Connect Appointments prepares to expand into new sectors DURING THE LAST YEAR CONNECT Appointments has gone from strength to strength with no plans of stopping. Due to our high level of service and commitment to clients, and the continued success of branches across Scotland and the north of England, we are excited to further expand Connect Appointments into new sectors and markets. Continuing to show our dedication to businesses large and small, taking on more clients than ever in new and existing locations, Connect Appointments is certainly reaching new heights in the world of recruitment.
Propelled by the positive response to our previous expansions into hospitality and driving sectors, we have intentions to expand opportunities through our Equity Partnerships Programme. In a bid to continue making waves in the world of recruitment, we will continue to invest in new people, candidates and businesses. With experience in recruitment dating back to the 1960s, we have the tools and knowledge necessary to thrive. We look forward to announcing our new sectors and clients in the near future.
AS CONNECT APPOINTMENTS CONTINUES to grow, the company’s success has inspired the addition of property to its portfolio. In 2018 we purchased a new building in the thriving business area of Livingston, expanding the existing office and showing our commitment to West Lothian, its businesses, and candidates. Similarly, within our Grangemouth office we welcomed an expansion due to growing demand for recruitment solutions in the area. The expansion of the Grangemouth branch and purchase of a new building in Livingston are just two examples of how we are committed to getting more people into temporary, permanent, contract work. Over the next two years we aim to open more branches, providing employment opportunities and recruitment solutions in new areas across the UK.
STAY CONNECTED Stay up to date with all the latest news from Connect Appointments online at connectappointments.co.uk 30 GET CONNECTED
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AFTER YOUR NEXT BIG CHALLENGE?
MAKE THE LEAP WITH CONNECT APPOINTMENTS
Get the biggest and best vacancies straight to your inbox, upload your CV now at connectappointments.co.uk
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HOSPITALITY
INDUSTRIAL
HR
ELECTRONICS
ENGINEERING
OFFICE SUPPORT SENIOR APPOINTMENTS
IT CONTACT CENTRE
SALES & MARKETING LOGISTICS & SUPPLY CHAIN
DRINKS INDUSTRY
DRIVING
Our consultants know recruitment inside out. Whether you’re looking for your dream job or in need of staff for your own business, just drop us a line. We’ll do the rest.
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