How to Build Lasting Patient Trust
Deborah Stamps | DeborahStamps.net
Deborah Stamps | DeborahStamps.net
Trust Is Everything
Being able to trust a healthcare professional is crucial for patients. The concept of trust is essential in healthcare as it involves the safety and comfort of patients. Patients can feel vulnerable and uncertain of a healthcare professional’s intentions and competence.
Trusting a doctor, nurse, pharmacist, or healthcare professional is critical for patients. It can help them make informed decisions and improve their quality of interactions. Some of the benefits of this include a perception of better care, lower anxiety, and greater acceptance of the recommended treatment. Patients are also more likely to open up about their concerns and provide the information they otherwise wouldn’t.
Offer Value Before Speaking
Patients are constantly bombarded with advertising and tend to distrust it. Many consumers question the motives behind every advertisement. Before asking for anything in return, offering something valuable to potential patients is essential.
For instance, offer patients a consultation appointment to better understand what to expect before agreeing to a treatment. Also, consider offering an opportunity to speak with another patient who has experienced the treatment.
Offer Value Before Speaking
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strategy can be carried out on a social media platform, where only 20% of your posts can be advertising and service promotions The other 80% can be used to offer freestyle tips green
Build Effective Communication
One of the most critical factors that a healthcare professional must consider when establishing trust is the ability to have a two-way conversation. Communication with a patient should go beyond discussing medical history. When speaking with a patient, it’s essential to ask them about themselves, taking notes of personal details like family, profession, or hobbies. This allows the relationship with the patient to be built up and grow stronger.
Build Effective Communication
Sit with the patient at eye level when communicating with them. Acknowledge progress in health outcomes, regardless of how small, to help motivate patients to keep up the great work. Establish a conversation focused on providing personalized service. Discuss their present concerns, whether they’ve tried other procedures or treatments, their preferred outcome, and what they would like to experience in one to five years. This gathers a more comprehensive picture of their condition and provides them with a better treatment plan. A broader understanding of their needs can help you and the patient make informed decisions and improve their quality of interactions.
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Demonstrate Empathy
Being able to demonstrate empathy is very important for healthcare professionals. Although doctors or nurses typically have a lot going on in their minds, it’s essential to be present mentally and avoid getting emotional or distracted by the patient’s attitude or issues.
When relating to a patient, it’s crucial to balance remaining professional while keeping the relationship personable. This balance allows the patient to make informed decisions and to improve the quality of interactions.
Demonstrate Empathy
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Improve Outcomes Lower Disputes Boost Satisfaction 1 2 3
Studies have shown that developing a more compassionate relationship with patients can help:
Never Rush or Push a Patient
Establishing a patient’s trust can take a long time, and it’s not worth risking it in the early stages. They want to know that you are genuinely interested in their well-being and that they are not just a one-sided case. This is why it’s essential that you patiently answer their questions and walk them through their concerns. You should also make sure that your clinic follows up on its promises.
st the Patient
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Thank You! About Deborah Stamps
EdD, MBA, MS, RN, GNP, NE-BC (She, Her, Hers)
Internationally experienced, Deborah Stamps utilizes more than 30 years of knowledge, networks, and influence to address some of the world’s toughest challenges.
Stamps is committed to being the catalyst for assisting individuals and institutions to achieve health and economic equity and ensuring a sustainable social impact.
