Brandon Business Review 2018

BRANDON

2018

PUBLICATIONS MAIL AGREEMENT #40934510

Business Review

#bdnisbetter

growth Economic Development has two primary goals:

balance

Grow the Economy and Grow the Population

belonging

The ABCs of Economic Development Brandon A ttracting New Business & New Investment B uilding Awareness of the “Brandon Advantage�

C onnecting Businesses with Resources & Opportunities A ssisting with Business Growth & Retention B ringing New People & New Skills to Brandon C onveying Community & Lifestyle Information A cting as a Business Advocate & Liaison B uilding a Competitive Business Climate C ollecting and Sharing Local Statistics & Insights

Contact Us 410 9th Street Brandon, MB R7A 6A2 Phone 204.729.2132 Toll free: 1.866.729.2132 Email: econdev@brandon.ca economicdevelopmentbrandon.com

economicdevelopmentbrandon.com

Visit Any of

Our Members Today!

Chez Angela

Daydreams Esthetic Spa

A local bakeshop using local ingredients whenever possible

Spa services, gift cards and a beauty boutique

29-10th Street - Unit C, Brandon, MB 204.721.0719

801 – 10th Street, Brandon, MB 204.717.7500

Blinds by Anita

Joe Beeverz Bar and Grill

Hunter Douglas Window Coverings Free In-Home Consultations

A neighborhood Canadian pub, featuring all of the classics including 15 gourmet poutines.

Call Anita Haigh at 204-724-7791

Located in Brandon & Wasagaming National Park, MB and Yorkton, SK

sunrise supports smAll Business!

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Brandon

IN THIS issue Message from the president of the 06

Brandon Chamber of Commerce, Jeff Hood

Greetings from the general manager of the 08

Brandon Chamber of Commerce, Carolynn Cancade

2018/19 Brandon Chamber of Commerce Board of Directors 010 Message from the mayor of Brandon, Rick Chrest 012 Another solid economic year forecasted for Brandon: Update from Economic 014 Development Brandon

Benefits of chamber membership 016 In it together: Ron and David 018 Cumming take home the Brandon Chamber’s 2018 Business Person of the Year Award

A long time coming: 019

Brockie Donovan wins the Business Excellence of the Year Award

Building up Brandon: Brandon Chamber awards 200

The Sneath Group with the 2018 Outstanding New Business Award

A man for the people: Jeff Fawcett receives the 2018 Community Service Award 220 Accessibility: A win-win for Brandon businesses 240 Brandon Chamber of Commerce upcoming events 280

300

The ABCs of good business

320 Cannabis highs and lows:

Marijuana in the workplace and the impacts employers will need to consider

Make your business resilient – 340 Prepare for a crisis

380

Index to advertisers

Business Review is published by DEL Communications Inc. Suite 300, 6 Roslyn Road Winnipeg, Manitoba, Canada R3L 0G5 www.delcommunications.com President David Langstaff Publisher Jason Stefanik Managing Editor Shayna Wiwierski shayna@delcommunications.com Sales Manager Dayna Oulion Toll Free: 1.866.424.6398 Advertising Account Executives gary barrington | Corey frazer Jennifer Hebert | Kari philippot Dan Roberts | Anthony romeo gary seamans Contributing Writers Kelly Mitton | David Swayze Cliff Trollope | Sandy Trudel Production services provided by: S.G. Bennett Marketing Services www.sgbennett.com Art Director Kathy Cable Layout / Design Dana Jensen Advertising Art DAVE BAMBURAK © Copyright 2018 DEL Communications Inc. All rights reserved.The contents of this pub­lica­tion may not be reproduced by any means, in whole or in part, without prior written consent of the publisher­.

While every effort has been made to ensure the accuracy of the information contained in and the reliability of the source, the publisher­in no way guarantees nor warrants the information and is not responsible for errors, omissions or statements made by advertisers. Opinions and recommendations made by contributors or advertisers are not necessarily those of the publisher, its directors, officers­or employees.

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4

••• Brandon Business Review ••• 2018

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Message from the President of the Brandon Chamber of Commerce

jeff hood

I

t gives me great pleasure to welcome you to the 11th edition of the Brandon Business Review. This magazine compiles great stories about our business successes and the people that make it happen. It demonstrates the strength of the Brandon and Western Manitoba business community, one in which is desirable, and that encourages future investment and opportunity in the area for our members.

Brandon is a unique place. We have a university, college, regional hospital, and facilities such as the Keystone Centre with a population of nearly 50,000 people. We are also in the heart of an agricultural base that serves an area of over 180,000 people. These assets are the foundation for a strong community where people want to live, work, and raise a family. They also provide a base of economic stability, which our membership looks for.

Over the past year, Brandon has been the beneficiary of some exciting economic milestones and catalysts to further grow our community.

The restaurant expansion at the Shoppers’ Mall is now complete with Swiss Chalet/Harvey’s and East Side Mario’s becoming operational. The downtown redevelopment efforts of ours and many other organizations have welcomed in numerous new businesses, such as Chez Angela, Studio 78, and Muse into the area. We look forward to more continued growth in the years to come.

The Enbridge Pipeline Line 3 Replacement Program is coming to Westman this fall and brings with it a large influx of workers to the surrounding communities. It will provide opportunities for local business to provide services to the project and its workers well into the spring of 2019.

Assiniboine Community College has entered into an agreement with Cape Breton University to provide an MBA program in Community Economic Development beginning in January 2019. It’s great to see higher education continue to grow and provide offerings that will benefit our community and bring people to the area to take unique offerings.

Westoba Place in the Keystone Centre will be home to the Tim Horton’s Brier in March 2019, which is another opportunity for 6

••• Brandon Business Review ••• 2018

Brandon to showcase itself to the rest of Canada yet again as a premier destination to work, live, and play.

These are all remarkable successes for our community, and I’m sure we will continue to find new ways to celebrate, but there are also issues we need to address to ensure that continued success. We must take into consideration how NAFTA and a carbon tax are going to affect our economy. The uncertainty makes it difficult to operate for some companies, take an expansion route, or to attract businesses to Manitoba and Brandon. The Brandon Chamber is continuing to work with its members and government to ensure that Brandon is open for business, as we continuously look to improve the business environment in our community.

We have learned from our membership surveys that there is a continued desire to grow our city and region with new industry and business. Recently, members of the Chamber’s Business Development Committee had the opportunity to meet with key influencers from YES! Winnipeg and North Forge Technology Exchange. Both organizations, based in Winnipeg, are economic development entities that serve as catalysts to promote entrepreneurship and growth. Despite a climate shift in government spending, these organizations have thrived and provided impressive results, through a model where business and business leaders not only significantly fund, but actively engage in generating economic growth and opportunities for the whole community.

Nobody said economic development was an easy thing to do.

We have pushed for growth at all levels of government. Sometimes we are successful, sometimes we aren’t. Regardless, the Chamber is constantly looking for new, more efficient ways to bring about this desired growth. The business community will need to come together to promote what we have and encourage entrepreneurship and growth, in a different way.

There is a tremendous amount of excellence in this region, which is on display in the following pages. We are a robust business community that is looking forward to further growth and prosperity. The Brandon Chamber of Commerce will continue to be an ardent supporter and advocate for better business in Brandon, and I am proud to be a part of it. ¢

Focusing on client success Celebrating 60 Years of Service!

For 60 years, MNP has helped businesses across Canada achieve success. National in scope, local in focus, we are committed to the communities where we work and live.

Contact Jeff Hood, Partner and Business Advisor at 204.571.7673 or jeff.hood@mnp.ca

Since 1959, Central Auto Body has been serving the Westman area! We are a family owned and operated business, who knows the importance of our customer satisfaction.

Services We Provide: • Collision Repair • Refinishing • Customer Service • Unibody & Frame Repairs • Windshield Repair and Replacement

Central Auto Body Shop Bdn. Ltd.

P: 204-727-3630

Brandon, MB R7A 0R7

F: 204-726-0130

shaun@centralautobody.ca

www.centralautobody.ca 2018 ••• Brandon Business Review •••

7

Greetings from the General Manager of the Brandon Chamber of Commerce

Carolynn Cancade

W

elcome to the annual edition of the Brandon Business Review magazine. We are pleased to once again showcase our community through the numerous business stories and articles featured in this publication.

In this edition, we highlight the recipients of our 2018 Business Achievement Awards, which recognize the contributions of our business community in business excellence, leadership, new entrepreneurship, and service to the community. From newly inspired downtown revitalization to the impact of some of Brandon’s longest-standing businesses, our members are doing great things and we take tremendous pride in being able to showcase their successes. Each is a great example of leader-

ELEGANT AMBIENCE, GOURMET FOODS, FRESH BAKED GOODS & RICH COFFEE

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ship, vision, perseverance, and hard work, and like the overall membership, represent our diverse business community.

In an ever-shifting business landscape, all businesses face changing challenges and opportunities. Whether it is in response to a disaster or leveraging new opportunities, they need to be nimble, adaptable, and resilient. We hope you find insight in some of the other articles in this issue, such as accessibility in the workplace, crisis planning, education co-ops, and economic development.

The Brandon Chamber of Commerce is dedicated to strengthening our business community as advocates, connectors, and information providers. We offer great networking opportunities, professional development sessions, and cost-saving benefits, as well as a multitude of marketing opportunities. Whether it is municipal budget matters, provincial and federal policy issues, or discussions and collaborations with other stakeholders and partners, we ensure a strong voice for Brandon business.

As we look to the year ahead, we welcome the opportunity to serve our members and the community – and sharing the successes of our members any chance we get. I hope you enjoy our publication and we invite you to share these stories to help spread the word on why our city is a great place to live, work, play, and do business!

Please contact us to learn more about the tools the Brandon Chamber of Commerce can give your business to prosper and grow. Visit us at www.brandonchamber.ca, or call 204-571-5340. ¢

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••• Brandon Business Review ••• 2018

Toll Free:

921 Rosser Avenue, Brandon, MB R7A 0L3 Fax: 204-726-0828 Email: info@tcbsbailiff.ca

1-888-726-0813

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Celebrating 80 years in the conservation business Ducks Unlimited Canada would like to thank all of our donors, volunteers, landowner partners, and supporters who recognize that restoring and protecting wetlands is a great way to give back to the community.

Wetlands help protect homes and businesses from flood and drought, provide clean water, and add to our quality of life through recreation.

Partner with us to make the next 80 years just as good as the last. Volunteer, become a landowner partner, donate - there are many ways to help.

Visit ducks.ca to learn more Brandon chamber of commerce.indd 2

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2018 ••• Brandon Business Review •••

9

2018-2019

board of Directors

PRESIDENT

VICE-PRESIDENT

Jeff Hood MNP LLP

Cathy Snelgrove Siere

Spencer Day Progressive Sanitation

PAST-PRESIDENT

Mike Brolund Sunrise Credit Union

Barry Cooper Heritage Co-op

Tami-Rae Rourke TowerCo.

10

SECRETARY / TREASURER

Ryan Jacobson Forbidden Flavours Roastery

Tanya LaBuick LaBuick & Co.

Steve McMillan VBJ Developments

Scott Norosky South End Lumber (1978) Ltd.

Trent Sholdice Meighen Haddad LLP

Aida Tahhan Aida’s Catering

Jordan Trotter C & C Rentals

Jill Watt Cando Rail Services

••• Brandon Business Review ••• 2018

SOUND REINFORCEMENT & AUDIO VISUAL Sales • Rentals & Production Conferences • Conventions • Auctions • Fairs Sales Meetings • Seminars • Focus Groups Large & Small Venues

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2018 ••• Brandon Business Review •••

11

Message from the mayor of Brandon

rick chrest

B

randon was never a village nor a town, but upon its founding in 1882 it was immediately a city. Our forefathers and mothers had envisioned Brandon to be the major hub and service centre for the western part of the province of Manitoba, as we were nestled in a region of rich and productive farmland. Fast-forward 136 years to today, and I find it extremely significant that our founders’ vision has been borne out and continues to manifest as time goes on.

Now standing at 50,000 people, with a trading area of near 180,000, Brandon punches above its weight class on so many fronts. As Manitoba’s second-largest city, Brandon plays host to numerous regional services and amenities, as well as a robust commercial and professional sector. Brandon’s education sector is very significant, as apart from our 22 (and growing) number of public schools, we are fortunate to be home to two large post-secondary institutions in Brandon University and Assiniboine Community College. On the health care front, Brandon includes a very large, regional health centre hospital complex complete with a cancer treatment centre, comprehensive emergency department, mental health component, and numerous additional health care elements, large clinics, and a host of private care providers and specialties.

Brandon also boasts a very large and growing business and professional sector. Our industrial base is diverse and includes numerous industries related to agribusiness and metal fabrication. Brandon’s

construction industry is robust, and we are a regional centre for the trucking and transportation sector. Due to Brandon’s large trading area, our retail sector is large and diverse, as is our constantly growing food and hospitality offerings.

The outlook for Brandon is bright. We enjoy a steady and manageable rate of growth that exceeds both the national and provincial average. Significant influences of immigration over the past decade has made Brandon a much richer and diverse community, also pushing down Brandon’s average age well below the national average. While Brandon enjoys a new stream of younger people and children, we also are a significant destination centre for retirementbound individuals. The abundance of services available and being “not too large” and fairly easy to get around in, coupled with a surge of construction of condos and seniors’ facilities, have made Brandon a popular home for mature residents.

Brandon is a vibrant, dynamic, and prosperous community with a continuing positive future. Our business and private sector, led by individuals and organizations such as the Brandon Chamber of Commerce, is innovative and optimistic and continues to shine through private investment and business expansion. On behalf of Brandon City Council, I would like to congratulate and commend the Chamber and all those who volunteer their time and talents to help keep moving our great city forward. Best wishes to all for another fabulous year ahead. ¢

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••• Brandon Business Review ••• 2018

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2018 ••• Brandon Business Review •••

13

Another solid economic year forecasted for Brandon Update from Economic Development Brandon

By Sandy Trudel

Healthy population growth of 1.4 per cent in both 2018 and 2019 is projected for Brandon, which is above the national average rate.

T

Brandon’s manufacturing sector generates nearly 14 per cent of Brandon’s estimated GDP and is forecasted to expand by 2.7 per cent in 2018 and 2.3 per cent in 2019.

In the past decade, approximately 3,500 new residential units were constructed in Brandon, with close to half of those being multifamily units.

14

••• Brandon Business Review ••• 2018

he Conference Board of Canada confirms Brandon’s diversified economy will deliver moderate economic growth for Brandon in 2018 and 2019 thanks to gains across most sectors of the economy. GDP is projected to grow 2.0 per cent in 2018 and 1.7 per cent in 2019, in line with projected growth in Canada and above Manitoba’s projected GDP growth.

Brandon’s manufacturing sector generates nearly 14 per cent of Brandon’s estimated GDP and is forecasted to expand by 2.7 per cent in 2018 and 2.3 per cent in 2019. Food processing continues to lead the manufacturing sector. In 2017, manufacturing employment recovered from the nine-year low it hit in 2016, posting a gain of more than 600 jobs (22 per cent).

Employment in this sector is projected to remain flat over the next two years. However, taking a longer-term view, Brandon’s manufacturing employment stood at 3,600 in 2017, double its level from 20 years ago.

As industrial growth fuels commercial and residential growth, Brandon’s industrial area is a major focus of work

for the economic development department. Building on an industrial land development forecast completed in 2016, Economic Development Brandon (EDB) partnered with the City’s Planning and Engineering Departments to develop a secondary plan for the industrial area.

The proposed secondary plan, developed with a great deal of stakeholder and land owner input, will be presented to council in 2018. The secondary plan will aid staff’s efforts in advocating for an industrial land servicing strategy to address servicing constraints in the area.

Recognizing the importance of our industrial lands and the fact that much of today’s initial site selection vetting occurs online well in advance of any personal contact with economic development offices, the EDB office launched an online industrial land inventory.

The inventory will continue to expand over time and now contains key commercial development opportunities as well. Existing listings are found at www.economicdevelopmentbrandon. com/development-opportunities.

The construction sector is marking its sixth-annual consecutive expansion and

modest advances are expected to continue over the next two years, with annual output increases averaging 1.8 per cent. Housing starts are projected at 268 for 2018 and 272 for 2019, thanks to steady population growth and healthy gains in personal income. In the past decade, approximately 3,500 new residential units were constructed in Brandon, with close to half of those being multifamily units.

Brandon’s service sector is projected to increase by 2.1 per cent in 2018 and 1.8 per cent in 2019; all industries that make up this sector are expected to expand. The cumulative growth of the service sector in 2017 was the fastest since 2014.

In 2017, Brandon employment jumped 9.6 per cent with 2,700 jobs created, reducing the unemployment rate to 5.8 per cent from 7.2 per cent in 2016. The Conference Board of Canada projects a 2.4 per cent or 700-job employment drop in 2018 and a 0.7 per cent or 200job gain in 2019. Despite these ebbs and flows, Brandon’s long-term employment trends have been positive, with the local economy generating an average of 450 jobs per year over the past 20 years.

Given this year’s expected employment dip, the unemployment rate is projected to increase to 6.1 per cent, but drop to 5.7 per cent in 2019. Monthly historical unemployment rates are available online at www.economicdevelopment brandon.com/unemployment-rate.

During the 2016 Census, Brandon’s population grew by 6.1 per cent, or 2,798 people, placing Brandon’s population at 48,859. Healthy population growth of 1.4 per cent in both 2018 and 2019 is projected for Brandon, which is above the national average rate. Immigration continues to contribute to population growth, with 645 immigrants welcomed to Brandon in 2017, and close to 7,500 welcomed over the past 10 years.

With today’s mobile labour force, Brandon, like many small cities across North America, struggles to attract specialized talent. Economic Development Brandon offers a variety of complimentary recruitment resources to assist businesses. They can be accessed by calling

204-729-2132 or econdev@brandon.ca. A few of the resources are described below.

A complimentary city tour for candidates being interviewed for skilled/specialized positions is available. EDB staff, or one of their volunteer community champions, will spend time understanding what matters to the candidate and their family and then customize the city tour to ensure information is provided that aligns with the candidate’s priorities. To date, close to 75 per cent of the candidates for whom EDB conducted a city tour have accepted the employment offer.

In addition to community tours, Economic Development Brandon provides relo-

cation packages, promotional materials, including but not limited to, Power Point presentations, an online photo library, as well as cost of living and marketing overviews.

A growing population, sustained investments from existing and new businesses, and a strategic, yet flexible plan for economic prosperity combined with an abundance of rich agricultural resources, close proximity to the oil services sector, and an engaged business community form a solid foundation for continued economic prosperity. ¢ Sandy Trudel is the director of economic development for the City of Brandon.

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2018 ••• Brandon Business Review •••

15

Benefits of

Chamber Membership Five Reasons to be a Chamber Member

1

LOBBYING AND ADVOCACY

2

LEADS, REFERRALS AND NETWORKING

With approximately 600 member companies, the Brandon Chamber of Commerce is the credible Voice of Business, speaking out on behalf of all members on a variety of topics, including working with the City of Brandon and Brandon School Division on business related issues. The Chamber also lobbies municipal, provincial and federal government representatives regarding issues that face our Chamber members.

The Brandon Chamber is about making connections...whether it’s chamber staff getting to know you and telling others about you or whether it’s you attending a variety of gatherings from small group events (Committee meetings and Business After 5’s) to larger functions (Luncheons, the Annual Dinner or Golf Tournament).

Or whether it’s you connecting with other Chamber members through our business directory, with its nearly 70 pages of listings and contacts - a who’s who of the business community.

3

AWARENESS AND PROMOTION OF YOUR BUSINESS

Joining the Brandon Chamber is about raising your profile in the business community. The Chamber offers you numerous opportunities to promote your business through sponsorship of a variety of events from luncheons and networking events to dinner’s and golf tournaments.

The Brandon Chamber of Commerce also provides advertising opportunities for your company in both print and electronic media, getting your message out to more than 800 business owners and their employees.

4

COST REDUCTION PROGRAMS

The Brandon Chamber can save you money and make it easier to do business through such member benefits as group insurance, merchant discounts and payroll.

5

LEARNING, EDUCATION AND DEVELOPMENT

Whether it’s attending our luncheons and hearing from key political, business and community leaders or coming out to our Special Events throughout the year, the Brandon Chamber keeps you up-to-date on topics of current interest.

The Brandon Chamber also provides you an opportunity to volunteer and grow as an individual - whether it’s helping to develop policy, speaking at a Chamber meeting or welcoming guests at a Chamber event.

The Power of Affiliation

Approximately 600 businesses with one unified voice for business means protection for your business. Businesses faced with unfair government administration, taxation, or legislation can use the Chamber as a valuable resource. Well-established channels to government and the power of representing over 800 delegates business people give the Chamber a voice that speaks louder than each business can alone.

Making the Most of it ADVERTISING

Advertise to a targeted market through the Chamber Insider e-newsletter, Chamber @ a Glance, Membership Roster, mail inserts and Event Sponsorship. As a new member, you also receive recognition at the first luncheon you attend and an opportunity for a free member profile in the Chamber @ a Glance.

NETWORKING

You are your greatest asset in teaching other people about what your business can do for them. By attending a Luncheon, Business After 5, Friday morning Coffee Break and other special events you can spread the word about your business to other Chamber members in the Brandon community. This is also your opportunity to learn about other businesses and how they can be of service to you.

ADDING YOUR VOICE

There are many opportunities to assist on a Chamber committee to lend your hand towards various Chamber initiatives on behalf of the business community. To maximize your membership benefit—get involved, meet people and be available for other members. Use the Chamber to broaden your personal network. Other business leaders, who know the pressures of ownership, can offer insight to the local marketplace or can be a sounding board for your newest idea.

DISCOUNTS

As a member of the Brandon Chamber of Commerce, you are automatically associated with the Manitoba and Canadian Chambers of Commerce!

Various discounts are available to Chamber members, such as; Security Systems, Payroll, Office Supplies, Telephone & Data Plans, Group Insurance, Debit/Credit Card Payments, and more!

For more information please contact the Brandon Chamber of Commerce (204) 571-5344 | members@brandonchamber.ca | www.brandonchamber.ca 16

••• Brandon Business Review ••• 2018

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2018 ••• Brandon Business Review •••

17

Business person of the year award winner

In it together

Ron and David Cumming take home the Brandon Chamber’s 2018 Business Person of the Year award

By Shayna Wiwierski “It was a great learning experience being out in front of the community as a whole and in front of our membership as a whole.

Also, dealing with the daily issus that businesses have in regards to the city and province,” says Ron on the highlights that he had as president, adding that having to deal with various politicians was also eyeopening for him.

David agrees that it was quite the experience. “The different people you got to meet and network with was fantastic. I would recommend it to anybody.”

Thinking back on their time as president respectively, they were honoured to receive the Business Person of the Year award from the Chamber.

T

he thought of leaving Brandon has never even crossed the minds of born-and-raised Brandonites Ron and David Cumming.

The brothers, David, 53, and Ron, 52, recently took home the 2018 Business Person of the Year award from the Brandon Chamber of Commerce. The brothers got their start in the industry straight out of high school where they went to work full-time at Zenith Paving, a local paving contractor which their father purchased in 1977 (the company has been around since 1960). They ended up working through the ranks and now manage the company, with David being the secretary and Ron as vice-president.

18

••• Brandon Business Review ••• 2018

In 2000, the brothers diversified and bought Brandon Bearing Ag and Industrial Supply, and Ron moved to the company to manage the day-to-day affairs.

“We were at a point where we were looking to outreach a little more and diversify ourselves a bit more,” says Ron. “This was an opportunity. They came to us and we did a lot of business with them to start, so it was a good fit that way.”

Both companies have been members of the Brandon Chamber of Commerce for a number of years, and both Ron and David have sat on the board and been president in the past. David was president in 2000/01, and Ron was president in 2008/09. Both gentlemen agree that it was a tremendous experience being a part of the Chamber in that way.

“It was nice to win it with Ron,” says David.

“We’ve worked together our whole lives so it was a nice feeling. You don’t go to work everyday expecting you would get recognition or awards.”

Outside of work, both men have raised their families (they are also grandparents) in Brandon and never thought of moving away. David’s son Jherrad is currently working with him at Zenith Paving and the plan is that he will take over the company once he retires. Both men thank their families for supporting them in their careers, as well as their parents, Bill and Gloria, for paving the way to where they are now.

“We were born and raised here. When we started work, it was a natural fit for us,” says Ron, adding that there are better opportunities to build their lives and raise their families in a community like Brandon. “It seemed to be a right fit and I never thought of going anywhere else.” ¢

Business Excellence award winner

A long time coming Brockie Donovan wins the Business Excellence of the Year Award

By Shayna Wiwierski

A

fter 103 years in business, it was about time that Brockie Donovan Funeral and Cremation Services took home the Business Excellence of the Year Award from the Brandon Chamber of Commerce.

The family-owned-and-run funeral and cremation service business has been in the Brandon community for over 100 years and was founded in 1915 by George Brockie. When Brockie retired, his son-in-law Jack Donovan took it over and then eventually sold the business to long-time employee Jack Lumbard in 1975. Jack’s son, Wade, started with the company in 1995 and eventually took over the reigns as president.

The business, which is located on 8th Street (the original building was on the parking lot adjacent to their current location) is a full-service funeral home with a chapel that accommodates 200 people. There is a reception facility within the building, as well as office space and visitation rooms. They employ 15 staff; five licensed funeral directors, four administrative professionals, and other various full- and part-time employees.

They also own and operate the only crematorium in Brandon, located at their Rosewood Memorial Gardens cemetery.

Just like any other profession, Wade Lumbard mentions that the industry has evolved over the past number of years.

“When I came into the profession and someone passed away, there would always be a minister and a traditional casket burial,” says Lumbard, who prior to working with the company attained his chartered accountant designation in Winnipeg and lived there for 10 years.

“Now there is a lot more cremation,

Brockie Donovan, the family-owned-and-run funeral and cremation service business, has been in the Brandon community for over 100 years. about 65 per cent, and people explore other ways to honour their loved one and celebrate their lives. It isn’t always in a church or chapel, sometimes the service is at the family farm, or at a place they loved. The funeral industry has shifted to more of a celebration of peoples’ lives and loves, and that sometimes involves being creative.”

Brockie Donovan has been a member of the Brandon Chamber of Commerce for a very long time, at least 50 years, says Lumbard, who adds that his father Jack was previously on the board and his brother Todd is a past president. They find it beneficial to be able to network with other people in town and try to attend as many events as they can. Lumbard mentions that the educational seminars that the Chamber provides are beneficial, and since a high percentage of businesses in Brandon are members, the Chamber is a strong, credible voice

for business in the city.

After over 100 years in business, Brockie Donovan took home the Business Excellence of the Year Award from the Chamber in March 2018.

“When you get into business, you don’t think about winning awards. What happened was a nice surprise and we were all flattered by it. There’s a lot of great businesses in our community and it’s a sign that we are moving in the right direction,” says Lumbard, adding that it’s a real pat on the back for not only himself and his family’s work, but also the staff.

“Our staff are very dedicated and work very hard to ensure our clients’ families are well served at a most difficult time in their life. I am so happy and proud that their efforts have been recognized; it is very well deserved." ¢

2018 ••• Brandon Business Review •••

19

Outstanding New Business award winner

Building up Brandon Brandon Chamber of Commerce awards The Sneath Group with the 2018 Outstanding New Business Award

The Sneath Group’s first business, SKIN Clinics, is located at 1031 Rosser Ave., and features their coffee shop, Fraser Sneath Coffee in the front.

W

hat does a dermatology clinic, a coffee shop, a development agency, and a construction company all have in common?

They’re all owned by Brandon gamechangers Robyn and Jason Sneath.

ronto, Vancouver, and England. When the couple moved to Brandon (Jason signed a return of service agreement with the regional health authority since they helped fund his residency at UBC), they were attracted to the downtown because of its historic buildings.

Originally from Winnipeg, the Sneaths moved to the Westman city four-and-ahalf years ago once Jason finished his dermatology residency in Vancouver. The pair has lived all over, including Boston, where Robyn did her masters at Harvard (she later got her PhD in Education at Oxford), To-

“Downtown has this beautiful, historic district. Especially coming from Vancouver and Oxford, where real estate is famously expensive, it was reasonable here, so we started buying up these lovely character buildings as they became available,” says Robyn Sneath, who adds that they have no

actual business training, but it was something they were drawn to.

The couple’s first business, SKIN Clinics – Jason’s dermatology office – is located at 1031 Rosser Ave., and features their coffee shop, Fraser Sneath Coffee in the front.

They had to place the coffee shop there for zoning reasons, as when the couple bought the building they didn’t realize that it was zoned for entertainment.

“Neither of us had done any retail, but we liked good coffee, especially coming from Vancouver where there is a great cof-

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••• Brandon Business Review ••• 2018

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fee scene. So we decided to see this as an opportunity rather than a setback,” says Robyn, mentioning that the café has been open for almost three years and SKIN Clinic for four and a half.

From there, the couple continued to acquire buildings and grow businesses. Currently they own 10 character buildings, seven of which are mostly concentrated in downtown Brandon, however, they do have one in Winnipeg, Regina (where they are opening SKIN Clinic’s second location), and Saskatoon as well. They tend to focus their acquisitions in urban neighbourhoods where real estate is affordable, but also offers potential.

Their construction and development business came about since they were working with contractors initially and decided it would make more sense to bring it inhouse. As a result, they hired Gillian Sullivan, a journeyman carpenter and project manager who runs an eclectic crew of a dozen people. Aside from the coffee shop and dermatology clinic, they have done a couple high-end loft apartment block conversions with commercial on the main floors.

The Sneath Group has been recognized numerous times for bringing revitalization to the downtown (Robyn mentions that their clinic and coffee shop alone bring over 200 people to the downtown area everyday). In fact, Expedia recently named Brandon fourth in their list of Canada’s Top 10 Coolest Downtowns, and the Brandon Chamber of Commerce awarded the couple with the Outstanding New Business Award for 2018. Both Sneaths have been nominated for Canada’s Top 40 Under 40, Jason for his nationally renowned dermatology practice, and Robyn for her efforts to revitalize Brandon’s downtown.

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Although Jason’s return of service ended a year-and-a-half ago, they don’t plan on leaving the community any time soon.

“We feel, honestly, incredibly grateful. Initially our plan was to put in our time and move back to Winnipeg, but we have no intention of leaving,” says Robyn. “The community is so supportive, warm, and friendly. We thought Winnipeggers were nice, but Brandonites are more so, and people are so excited to see what we are doing down here.” ¢ 2018 ••• Brandon Business Review •••

21

Community Service award winner

A man for the people The Brandon Chamber of Commerce awards Jeff Fawcett with the 2018 Community Service Award

Y

ou may know Jeff Fawcett as the owner of D&B Sprinklers. Or you may know him as the Brandon city counsellor for Ward 1.

Or, you may personally know him thanks to the many boards he has been involved with. In fact, Fawcett is involved with so many things that it’s surprising that he even has time for any hobbies (although he loves to play tennis and read).

Born and bred in Brandon, Fawcett has been the owner of D&B Sprinklers, a landscape irrigation company, with his partner Todd Gudz, for over 20 years. Outside of the business – which has clients all over the province – he has also been a city counsellor in Brandon for the past eight years.

“I am born and raised in Brandon. My family is from here but my three brothers left the city. I chose to live here and be a part of it,” says Fawcett, who is married and has two children.

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••• Brandon Business Review ••• 2018

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Aside from managing a business and representing part of the city, Fawcett also has sat on many different boards in the area and has been heavily involved in a number of organizations, including the Art Gallery of Southwest Manitoba, the Brandon University Foundation, Friends of the Canadian Museum of Human Rights, the YMCA, and helping with the Peter Sawatzky Gardens opening this year near the Riverbank Discovery Centre.

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Fawcett has also previously sat on the board of the Brandon Chamber of Commerce, as well as the Manitoba Chambers of Commerce. Because of his commitment to the community and his passion for the arts here in the province, the Brandon Chamber awarded him with the 2018 Community Service Award.

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Fawcett, who has been a member of the Brandon Chamber of Commerce for over 20 years, says that the biggest value for him is networking.

“I actually fought them tooth and nail not to get it, but it’s humbling. I’ve been around for a little while, I guess,” jokes Fawcett. “It made me reflect on a lot of what the Chamber is doing now and the people that are involved on the board. The newer chamber board, and the things those individuals are doing in the community are much more than what I was doing. They are active and involved and I’ve been enjoying watching the things they are doing and I try to help them out and be involved any way I can.”

Fawcett, who has been a member of the Brandon Chamber of Commerce for over 20 years, says that the biggest value for him is networking.

“Discussing issues, concerns, and learning from one another,” says Fawcett. “I like connecting with other people in the community, I’ve been doing it for a long time now and I feel my perspective has become more focused.” ¢ 2018 ••• Brandon Business Review •••

23

Accessibility A win-win for Brandon businesses

A

pproximately 6.2 million Canadians have a disability – that’s almost one in every five Canadians, or about 15 per cent of Manitoba’s population.

Manitobans and their visitors with disabilities represent a significant market and, as more and more seniors age into disability, that market keeps on growing.

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••• Brandon Business Review ••• 2018

Canadian Business SenseAbility estimates Canadians with disabilities represent $55.4 billion in annual buying power (2017). Considering most travelers and restaurant-goers are in the company of friends and family, the real market potential is closer to $366.5 billion (www.senseability.ca/).

Creating accessibility is the smart thing to do. It’s also the right thing to do. In Manitoba, it’s now law.

The Manitoba government is committed to making the province more accessible for everyone. With unanimous support of Manitoba’s Legislature, the Accessibility for Manitobans Act (AMA) was enacted in December 2013. The goal is to identify, prevent, and remove barriers to participation.

The AMA calls for standards to be developed in consultation with businesses and the community. These will act as regulations describing who has to do what and by when in five areas. Fol-

Accessibility is...

Good for your customers.

Good for your business.

One out of every six Manitobans face daily challenges with accessibility.

To help remove barriers to access, the Manitoba government passed The Accessibility for Manitobans Act (AMA) in 2013. All businesses must offer accessible customer service, effective November 1, 2018.

It’s not only the right thing for you to do - it’s the smart thing to do. Offering flexible, barrier-free customer service can only help your business grow.

Learn more about how your business can meet the new accessibility standards at www.AccessibilityMB.ca

Open for everyone.

Creating accessibility is the smart thing to do.

It’s also the right thing to do. In Manitoba, it’s now law. lowing the model of Ontario, as of November 1, 2018, Manitoba businesses with at least one employee will have a legal obligation to provide accessible customer service.

Four other standards will target accessible employment practices, information and communications, transportation, and design of public spaces in the built environment.

Barriers to access are especially important to people born with a disability or who acquired a disability through injury or health conditions. Most of us have some experience with barriers related to mobility, vision, communication, understanding memory, or environmental sensitivities.

The AMA aims to address the wide range of barriers by ensuring information and services are offered in more than one way.

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“Manitobans with disabilities have told us the biggest barrier is negative attitudes,” said Yutta Fricke, executive director, provincial Disabilities Issues Office (DIO). “The first standard introduced under the AMA addresses this barrier head on. The customer service standard offers a series of no or low-cost adjustments that make a business or organization more welcoming for everyone."

The Manitoba government has put the DIO in charge of rolling out accessibility legislation. Fricke says that, because assumptions based on appearances are often wrong, the first piece of advice is to ask: “How can I help?” Let customers or clients tell you how best to serve them, including when they use an assistive device (such as a cane or wheelchair), or are accompanied by a support person or a service animal.

To help businesses comply with the customer service standard, the DIO has created a number of tools and resources, including an Employers’ Handbook with a policy template. The DIO also offers regular workshops, including one that was held in Brandon in June in collaboration with the Brandon Chamber of Commerce.

A number of chamber members have already offered the accessibility training to staff and introduced new policies, as required by the legislation. Others have gone a step further to remove physical barriers from their facilities.

For example, the Riverbank Discovery Centre installed automatic doors, renovated the washroom, and is careful to limit displays in order to keep spaces wide open for wheelchairs, scooters, and strollers.

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••• Brandon Business Review ••• 2018

The Keystone Centre has addressed mobility barriers by making the entrances and viewing areas of arenas more accessible.

This is welcome news for sports enthusiasts, dog show participants, expo attendees, and many others. ¢ To learn more about the November 1 deadline to meet the requirements of the customer service standard, or for information, workshops and free resources, visit www.AccessibilityMB.ca.

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2018 ••• Brandon Business Review •••

27

Mark Your Calendars

Visit us at brandonchamber.ca, or contact us to learn more about our upcoming events.

Please note that event dates, topics, and times are subject to change.

Here is a sample of our events Breakfast Series The Business for Breakfast Series will be held from 7:30 a.m. to 8:50 a.m. throughout the year. Enjoy a hot buffet breakfast with your fellow local business community members. Each breakfast will feature a speaker or panel discussing local business topics.

Luncheon Series These popular events are held monthly from September to June and feature presentations from business, industry, government, and institutional CEOs on topical information of importance to the business community. These luncheons draw a large attendance with 250 to 450+ attendees and provide prime networking opportunities.

Chamber First Friday Coffees Join in on the conversation! These hour-long drop-in events are held the first Friday of every month from September to June. They are an excellent networking opportunity for you and your business. No RSVPs, no speeches, and open to all employees of member businesses. Catch up with colleagues, meet someone new, and practice your networking skills in a casual setting with coffee and treats.

Chamber Coffees promote the exchange of ideas and discussion, and often we host special guests with insights on current issues and topics relevant to our members. Watch our website for special guests and dates!

Awards Gala The Brandon Chamber’s Annual Awards Gala is the premier business event of the year. This gala event boasts a spectacular night of great food, entertainment, and celebration as we recognize the success of our thriving business community with the presentation of our Business Excellence Awards. This event is held annually in March.

Business After 5 Business After 5 events provide an opportunity for members to host a chamber networking event at their facility or an off-site location. These events are complimentary for all employees of our members to attend. These are causal, come-andgo events that allow our members a chance to visit and enjoy refreshments and snacks after work.

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••• Brandon Business Review ••• 2018

September 6, 2018 September Luncheon: Moving Canada's Goods to Market with CN Location: Keystone Centre Sponsor: Sunrise Credit Union September 7, 2018 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons September 12, 2018 Business After 5: Century 21 Westman Realty Location: Century 21 Westman Realty Sponsor: Century 21 Westman Realty September 28, 2018 Annual General Meeting and Wine Reception Location: TBA Sponsor: TBA October 2, 2018 Business After 5: Heritage Co-op Location: Heritage Co-op Richmond Food Store Sponsor: Heritage Co-op October 5, 2018 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons October 18, 2018 October Luncheon: Small Business Week Location: Victoria Inn Sponsor: Compass Credit Union November 15, 2018 November Luncheon: U.S./Canada Relations Location: Clarion Hotel & Suites Sponsor: Assiniboine Community College November 15, 2018 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons December 6, 2018 December Luncheon: Holiday Celebration Location: Victoria Inn Sponsor: Westoba Credit Union

December 6, 2018 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons

April 25, 2019 April Luncheon: State of the Province Location: Keystone Centre Sponsor: Westman Communications Group

June 5, 2019 June Luncheon: Presidents Changeover Location: Clarion Hotel & Suites Sponsor: Progressive Sanitation

December 21, 2018 Special Friday Coffee: Holiday Celebration Location: Brandon Chamber Office Sponsor: Tim Hortons

May 3, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons

June 7, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons

May 15, 2019 May Luncheon: State of the City Location: Keystone Centre Sponsor: Brandon First

June 12, 2019 30th Annual Golf Tournament Location: TBA Sponsor: TBA

January 1, 2019 Business for Breakfast: Mental Health in the Workplace Location: TBA Sponsor: TBA January 4, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons January 17, 2019 January Luncheon: Provincial Economic Growth Strategy Location: Victoria Inn Sponsor: TBA February 1, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons February 21, 2019 February Luncheon: We are all Leaders – How a Bus Driver Showed us Anything is Possible.

Location: Victoria Inn Sponsor: CENTUM Mortgage Choice March 1, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons

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March 6, 2019 Business for Breakfast: International Women's Day Themed Location: Victoria Inn Sponsor: TBA March 8, 2019 Special Friday Coffee: International Women's Day Location: Brandon Chamber Office Sponsor: Tim Hortons March 14, 2019 136th Annual Awards Gala Location: Keystone Centre Sponsor: TBA March 28, 2019 March Luncheon: Champions of Agriculture with Jan Westcott Location: Clarion Hotel & Suites Sponsor: Brandon University April 5, 2019 First Friday Coffee Location: Brandon Chamber Office Sponsor: Tim Hortons

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MLA for Spruce Woods 204.827.3956 ccullenmla@mts.net 2018 ••• Brandon Business Review •••

29

The ABCs of good business

By Kelley Mitton, Co-op Program Coordinator, Brandon University

T

here is an ongoing shift in the business world, and it means so much more than moving from paper to digital, or from file cabinets to the cloud. As we continue the important evolution from the information age to the social age, a lot is changing, and it is tough to keep up. Not too long ago, the business world was largely separate from the social world. Employees were expected to go to work without bringing up issues that affected them outside of the office.

Today though, our work and social lives have merged, resulting in many of us living in that ambiguous area where our formal and social selves collide. We check our Facebook from the office, and we reply to client or customer emails on the weekend. Managing this shift requires striking the right balance to engage all employees without burning them out.

Students from Brandon University who join the new co-op program are Brandon’s next generation of bright, talented, and motivated employees and future leaders.

They bring energy, fresh ideas, academic knowledge and real skills to your workplace.

We know that engaged employees lead to higher-performing, more resilient organizations. Canadian HR professionals say that engaged employees have many benefits, including a willingness to do more than expected, higher productivity, better working relationships, and more satisfied customers. Unfortunately, a study by the Conference Board of Canada reports that only 27 per cent of employees in Canada are highly engaged.

Is engagement enough? When the majority of employees believe the primary purpose of the organization is to make money, the organization is destined for mediocrity. On the other hand, organizations that are driven by a purpose — something more than money — tend to outperform their competition in terms of customer loyalty and employee engagement. And that ultimately leads to greater long-term revenue.

Companies that inspire their employees perform better than their competition. An engaged

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••• Brandon Business Review ••• 2018

Sign up a student Brandon University’s new co-op program is ready for placements beginning in spring 2019. Westman businesses will benefit from bright, talented, and highly motivated students in the following areas: · Applied Disaster & Emergency Studies (ADES) · Biology · Chemistry · Computer Science · Environmental Science · Geology · Sociology · History & Public History · Physics & Astronomy

employee is 44 per cent more productive than a satisfied worker, but an employee who feels inspired at work is nearly 125 per cent more productive than a satisfied one. People who feel they belong and who consider their workplace to be a community will develop and share a sense of enthusiasm.

Developing enthusiastic employees isn’t easy. One way is through community and co-operative education, which provides new opportunities to navigate this ambitious transition and to foster a work culture of belonging. Because it’s education, you can think of the ABCs: A: Acceptance: in business, we know that an inclusive environment in which relationships are nurtured and valued and individual voices are heard and respected contributes to culture of purpose and a feeling of belonging. Deloitte found in a 2016 survey of 1,300 business leaders that superior financial performance was linked with keeping employees of different backgrounds, skill sets, and mindsets on staff. Co-op programs allow you the opportunity to work with Canadian and International students from a wide variety of backgrounds and disciplines to complement your staff and culture.

B: Belonging: Factors relating to belonging, communication, and decision making are the dominant drivers of employee engagement. A feeling of belonging at a company has the strongest relationship to engagement. Mentoring co-op students allows employees an opportunity to showcase their leadership, communication, and soft skills and the chance for individuals to also give back to their community through work.

C: Contribution: Both employee and community engagement depends on the actions of your organization, particularly the actions driven by leadership, managers, and people teams. Organizations that support and hire co-op students develop our next generation of leadership, and also inspire and re-energize current employees, helping them develop their personal leadership and coaching styles, while also recognizing them as subject matter experts and leaders. ¢ To find out more about how Brandon University Co-operative Education program can be part of your organization’s employee engagement strategy, visit us online at BrandonU.ca/Co-op or contact us at Co-op@BrandonU.ca.

We believe in the power of work

Brandon University’s Co-operative Education program connects you to Brandon’s next generation of bright, talented, and motivated employees and future leaders. Our students bring energy, fresh ideas, academic knowledge and real skills to your workplace.

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klamport@pinchin.com | 204.728.2146 2018 ••• Brandon|Business Review ••• klamport@pinchin.com 204.728.2146

KYLE LAMPORT KYLE LAMPORT PROJECT MANAGER PROJECT MANAGER KYLE LAMPORT KYLE LAMPORT PROJECT MANAGER

1700 Pacific Ave. Unit F, Brandon, MB R7A 7L9 1700 Pacific Ave. Unit F, Brandon, MB R7A 7L9 klamport@pinchin.com | 204.728.2146 1700 Pacific Ave. Unit F, Brandon, MB R7A 7L9 klamport@pinchin.com | 204.728.2146 1700 Pacific Ave. Unit F, Brandon, MB R7A 7L9

31

Cannabis highs and lows Marijuana in the workplace and the impacts employers will need to consider

By David Swayze

T

he Federal Government

stance, but that doesn’t mean that an

Protection and Vapour Products Act pre-

has promised that canna-

employee is entitled to be intoxicated

vents smoking cannabis or using a va-

bis will be legal for personal

at work. The key will be finding the bal-

pourizer to consume cannabis oil in an

use as of October 17, 2018.

ance between legitimate use of canna-

enclosed workplace.

Since the government an-

bis in appropriate (i.e. medical) circum-

nounced its intention to decriminalize

stances and the recreational use of the

cannabis for personal use, employers

drug.

have been fretting about the impact of legalization on their workplaces.

32

As a consequence, employers may be called upon to accommodate cannabis use where medically required, just like

Multiple pieces of legislation impact

they may need to accommodate an em-

how employers will handle cannabis

ployee who needs to inject insulin due

The reality is that we already have nu-

use by their employees. The Human

to diabetes, or who uses certain pain re-

merous precedents for dealing with

Rights Code requires employers to ac-

lievers or other medications which can

cannabis, and employers are already

commodate employees who have a

have a sedative effect. Employees will

dealing with the medical use of can-

medical need to use cannabis, to the

have a duty to work with their employ-

nabis by their employees. Cannabis is

point of undue hardship. However, The

ers and provide full disclosure of their

handled no differently than any other

Workplace Safety and Health Act also

use and the quantity their prescription

prescription drug that may impair one’s

requires employers to ensure a safe

permits in order that employers can

performance. Alcohol is a legal sub-

workplace and The Non-Smokers Health

determine what accommodations are

••• Brandon Business Review ••• 2018

required. Accommodations are always

A good practice for all employers is to es-

recreationally, while others are updating

tailored to the individual circumstances

tablish good policies. In Manitoba, all em-

their existing policies to ensure they are

and take into account the nature of the

ployers are required by law to have poli-

compliant. As a business, if you have not

work performed by the employee, as well

cies that relate to harassment in the work-

already done so, you should retain an em-

as the safety of the employee and others

place and most have a health and safety

ployment lawyer to assist you with draft-

who the employee may be working with.

policy. The Human Rights Commission

ing and revising your policies in anticipa-

also recommends that every employer

tion of the legalization of cannabis. ¢

have a policy to address its duty to accom-

David Swayze is a partner at Meighen

Accommodations also have to be reasonable and the employee cannot dictate which accommodations they will receive.

modate. Some employers are also estab-

Haddad LLP with a practice focused on

However, the onus will also be on the em-

lishing policies that specifically deal with

management side labour and employment

ployer to justify any limitations it imposes

the use of cannabis, both medically and

law.

simply because the employee uses cannabis. For example, some industries have “zero tolerance” policies as it relates to cannabis use. Under The Human Rights Code, the employer bears the onus of proving that a blanket restriction on cannabis use is a bonafide occupational requirement, which means an employer must establish with evidence that a zero-tolerance policy is reasonable and rationally connected to the workplace. The most common justification will be safety risk.

The challenge will be that many people now seem to think that the legalization of recreational use of cannabis means there are no restrictions on its use. That is not the case. Cannabis is still a drug which can cause impairment, just like alcohol. Being stoned at work will be no more acceptable than being drunk at work, and employers will be able to insist that their employees not use cannabis recreationally before or while on the job. Employers will need to be mindful that, like alcohol, someone who is abusing cannabis recreationally is to be treated the same as someone who is an alcoholic. The consequence of being impaired by cannabis will not be immediate dismissal. Rather, consistent with the duty to accommodate, the employer will have to offer time off with referrals to treatment options and utilize progres-

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2018 ••• Brandon Business Review •••

33

Make your business resilient –

prepare for crisis

Have you protected your business?

By Cliff Trollope, partner, Enterprise Risk Services, CBCP, CRM, CAS

A

s recent events in our community, as well as across Canada and around the world, have shown, crises and business disruptions happen. We live and work amid new and emerging threats – extreme weather, floods, fires, cyber attacks, terrorism, and a host

of natural and man-made threats that can wreak havoc on lives and businesses. Is your business ready?

A disruption or crisis can have long-term effects on the financial, operational, and overall health of your business. Unfortunately, many businesses have not done the preparation and planning

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34

••• Brandon Business Review ••• 2018

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required to protect the enterprise. When these businesses experience a crisis, they struggle to effectively respond, and following initial response, they suffer painful and expensive recoveries. On the other hand, those who have taken steps to prepare and make their businesses more resilient have processes and tools in place

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enabling it to adjust to changing situations and maintain continuous operations. These businesses are able to: • Protect the core business and its valued assets: people, processes, information, reputation • Manage risks • Reduce disruptions and/or the impact of disruptions caused by crisis events • Build the confidence of customers, suppliers, employees, and other important

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stakeholders • Maintain competitive advantages before, during, and after a major event What to do: Focus on the basics and make a plan Effective crisis management begins long before the crisis event. Regardless of the size of your business, the basics for making your business resilient and preparing for a crisis equally apply, you can “size to fit” your needs. While having a documented plan is essential, building the resilient business takes more. Businesses should

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and business to ensure we have you properly covered.

fit the specific needs of your business.

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For the larger and more complex business,

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this can include a policy and documented management/leadership structure (either as a separate document or as part of the plan). For smaller businesses it should be included as part of the overall crisis plan.

The key is to ensure there is clarity with respect to roles and responsibilities in a crisis.

2018 ••• Brandon Business Review •••

35

Risk assessment and analysis Take the time to understand the threats, vulnerabilities, and risks your business faces, and mitigate them as much as you can now.

Consider such things as: • Back-up of data in the event of an IT systems loss • Safeguarding and duplication of key paper files/documents in case of fire, flood, or building damage • Protection against cyber attack and computer virus • Fire suppression systems and building security systems • Insurance coverage Plans and procedures Ensure that your business has the basics with respect to emergency procedures to protect your people. Emergency procedures are actions which support immediate response to an incident (i.e. fire evacuation, bomb threat, etc.).

Your crisis plan needs to be a detailed document designed to assist in the preparation, response, and recovery from incidents.

The plan will be your “playbook” at the time of crisis and should include:

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••• Brandon Business Review ••• 2018

• • • • •

leadership structure, roles, and responsibilities response actions steps contact information for key internal and external stakeholders supporting resources and equipment processes to assist with decision making, information flow, and coordination of effort

Sustainment and continuous improvement Once your plan is complete you will have to sustain and continuously improve it. This does not have to be an overly time-intensive endeavour, but you should regularly (at least annually) review the document to ensure all information is current. You will also have to ensure your staff is trained in both the emergency procedures and in the execution of your crisis plan.

Resiliency adds sustainable enterprise value and delivers a powerful incentive for customers, suppliers, employees, and other vital stakeholders to do business with your organization. They know that they can count on you and your business. Your part is to make sure you have taken the steps to make your business resilient and prepared for a crisis. Do not overcomplete your planning, but make sure you plan. ¢

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2018 ••• Brandon Business Review •••

37

Index to Advertisers Alair Homes.................................................................................................................................13

Meighen Haddad LLP......................................................................................................... 33

Atom-Jet Industries..................................................................................................................9

Minute Muffler & Brake.......................................................................................................11

Behlen Industries LP..............................................................................................................37

MNP LLP..........................................................................................................................................7

Benmarks......................................................................................................................................11

MPI.................................................................................................................................................... 30

Blue Moon Water................................................................................................................... 20

Netset Communications................................................................................................... 27

Brandon Business Interiors...............................................................................................31

Paddock Drilling Ltd..............................................................................................................17

Brandon Economic Development............................................................................IFC

PC Caucus | MLA Cliff Cullen.......................................................................................... 29

Brandon University................................................................................................................31

PC Caucus | MLA Doyle Piwniuk.................................................................................. 29

Burns Maendel Consulting Engineers Ltd............................................................34

PC Caucus | MLA Len Isleifson...................................................................................... 29

Cando Rail Services................................................................................................................21

PC Caucus | MLA Reg Helwer........................................................................................ 29

Cardinal Signs Ltd.................................................................................................................. 22

Persnickety Furniture Refinishers................................................................................ 27

Centec Electric......................................................................................................................... 36

Pinchin Ltd...................................................................................................................................31

Central Auto Body....................................................................................................................7

Portage Mutual Insurance............................................................................................. IBC

Champion Solutions.............................................................................................................17

Quintex Services Ltd............................................................................................................ 35

ChemTrade Electrochem Inc..........................................................................................21

Raynor Bookkeeping Services....................................................................................... 27

Coffee Culture Café & Eatery.............................................................................................8

Redfern Farm Services Ltd................................................................................................17

Communications Service Manitoba, Manitoba Families – Disability Issue Office.................................................................................................... 25

Riverbank Discovery Centre............................................................................................ 27 Roland/Weir Appraisal Associates.............................................................................. 22

Construction Association of Rural Manitoba.......................................................17

Rotary Villas.................................................................................................................................11

D&B Sprinklers.......................................................................................................................... 27

Shreem Systems & Solutions...........................................................................................13

Dick Agencies Insurance Brokers.................................................................................11

Sunrise Credit Union...............................................................................................................3

Ducks Unlimited........................................................................................................................9

Taylor Jackson Financial Services Inc....................................................................... 27

Excel7 Design & Construction........................................................................................21

The Green Spot Home & Garden.................................................................................12

Giant Tiger................................................................................................................................... 23

Trend Collection & Bailiff Services Ltd........................................................................8

Glacier Wash Inc.......................................................................................................................13

Vanguard Credit Union.......................................................................................................24

Guild/HMS Insurance Group Inc................................................................................. 35

Venture Accounting Group Ltd.................................................................................... 23

Horizon Builders Ltd..............................................................................................................11

Visa2Canada Immigration & Settlement Services........................................... 20

Jani-King of Manitoba......................................................................................................... 23

Western Manitoba Public Library................................................................................13

Keystone Centre.......................................................................................................................13

Westman Communications Group..............................................................................5

Larry Maguire MP................................................................................................................... 27

Westoba Credit Union Ltd................................................................................................15

Leech Printing...................................................................................................................Insert

Wheat City Concrete Products Ltd.............................................................................13

Manitoba Pork Council...................................................................................................OBC

Windsor Plywood...................................................................................................................17

McMunn & Yates Building Supplies...........................................................................17

Workers Compensation Board...................................................................................... 26

McPhail Travel And Discovery Tours............................................................................9

Zenith Paving.............................................................................................................................37

DEL Communications Inc. and you,

THE KEY TO SUCCESS. We offer outstanding personal service and quality in the areas of: CREATIVE DESIGN | ADVERTISING SALES TRADE PUBLICATIONS | QUALIFIED SALES & EDITORIAL TEAM

Suite 300, 6 Roslyn Road, Winnipeg, Manitoba, Canada R3L 0G5 Toll Free:1.866.831.4744 | Toll Free Fax: 1.866.711.5282 www.delcommunications.com

38

••• Brandon Business Review ••• 2018

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