The way I see it! By Chuck Morris
Are you reliable? Gain a modest reputation for being unreliable and you will never
ances of the problem and who may be affected by it, what it
be asked to do a thing! - Paul Theroux
may mean to the bottom line, and what it may mean to cus-
Ever wonder why some people always get asked to do things when you feel you are very capable and know how to do it? Do you ever wonder why some people are always the first people contacted when something goes wrong?
tomer service.
Your job depends on it. Learn from others, and ask others what they would do in a given situation. Place yourself into a situation where you must
Usually it is not because of favouritism. Some people are contacted every time something goes wrong because they have become known as reliable and able to resolve whatever the issue is.
seek a resolution to a problem. Do not stop learning. Do not stop preparing for situations. Don’t be afraid to step out of your comfort zone. That is the
Is this unfair? No, because in a business setting when something goes wrong it does need to be rectified as soon as pos-
only way you are going to learn how to deal with problems that come your way. Take ownership and step up to the plate.
sible. If you have become known as someone that has diffi-
You be the one! Be the one that will pick it up and figure out
culty comprehending the problem and possible solutions, or
how best to resolve the problem. Become the go-to person; it
someone who seems to dismiss the importance of it, you will
is not difficult to do. All it takes is the will to learn how to deal
be marginalized.
with many different situations.
Fix that problem!
Search for problems and learn how to deal with them. It won’t
Step back and ask yourself what are others doing differently
take long and you will be able to be one of those who others
than you when tackling this type of issue. Understand the nu-
come to to help with a problem. You can do it! n
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