MASTERING THE ART OF COLLABORATIONS & PARTNERSHIPS
Biron Construction Ltd, better known as Biron Stainless has been servicing the wine and beverage industry since 2004. In the past 20 years, we have built tanks ranging from 200 to 50,000 litres. Our custom fabrication includes a variety of shapes and forms, from egg shape to cube to round to rectangular, wherever a winery owner’s or winemaker’s imagination has taken them, we have built it. We are also proud to have built walkways, stairs, caged ladders, and much more for our valued customers.
If you have a project in mind, such as adding cooling to your tank, extra manways or increasing the capacity of the tank or any stainless project, give us a call, we are ready to help.
22 Chamber Connect: Strengthening ties, building
24 Message from the Mayor of Penticton, Julius Bloomfield
25 City provides tools to build or grow your business
28 Chamber of Commerce welcomes back the Top 40 program
30 The 36th Annual Business Excellence Awards 2023
34 The 37th Annual Business Excellence Awards 2024
38 Neil Squire and Penticton Indian Band collaborate to help Indigenous persons with disabilities
39 Ensuring small businesses thrive
40 The benefits of collaboration
41 Amplifying your reach
42 Okanagan College’s BCBTAC is disrupting the beverage sector through collaboration and innovation
43 Get your team involved today and join our Partners For Life Program
44 Chambers Plan: Supporting small business with stability and growth
45 Raising the roof: Interior Roofing builds success through strong partnerships
46 The power of collaborations and partnerships: A case study of Total Restoration Services South Okanagan
48 Kettle Valley Memorial: Supporting our community before, during and after loss
50 Swiss Solar Tech: Pioneering efficient, custom solar solutions for a sustainable future
51 Driving change: Bannister Ford Penticton revs up community involvement
MESSAGE FROM THE EXECUTIVE DIRECTOR
Michael Magnusson
This past year has seen incredible progress and tireless efforts at the Chamber. We’ve been busier than ever, with a full calendar of events and initiatives aimed at bringing real value to our members and strengthening our local economy, which has never been more crucial.
One of our proudest achievements was the return of the Top 40 after a decade-long hiatus. This initiative allowed us to recognize and celebrate the local leaders who are making a significant impact in our community. From innovative entrepreneurs and senior managers to dedicated educators, talented artists, and passionate community advocates, the diversity and dedication of our recipients highlight the vibrant spirit of Penticton.
Our State of the City series has also been a cornerstone of our efforts to keep our members informed and engaged. This platform has provided an opportunity for our mayor to share important updates and the future direction of Penticton, covering critical issues such as housing, infrastructure, and public safety. The introduction of the Integrated Crisis Response Team and the success of events like Frost Fest are just a few examples of the City’s commitment to fostering a safe and thriving community.
We also continued our long-standing tradition with the Business Excellence Awards, recognizing the outstanding businesses, organizations, and individuals that make Penticton a wonderful place to live and work. These awards celebrate the best in our community and underscore the dedication and innovation that drive our local economy.
Advocacy has also been a key focus for us this year. We’ve worked hard to champion policies and investments that will not only bolster our local economy but also strengthen the social fabric of our community. From advocating for workforce housing to supporting temporary changes to land-based winery regulations in the wake of devastating cold snaps, we’ve been at the forefront of important issues.
As we reflect on the past year, I am incredibly proud of what we’ve accomplished together. With a determined Board of Directors, dedicated staff, and engaged members, we’ve set the bar even higher for the coming year, and I look forward to continuing our work to make Penticton the best place to open, operate, and grow a business while living in a four-season paradise. b
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Orofino Winery – Cawston, BC
Burrowing Owl Winery – Oliver, BC
Poplar Grove Winery – Penticton, BC
Gehringer Brothers Winery - Oliver, BC
Residential Home – Merritt, BC
MESSAGE FROM THE PRESIDENT
Jordan Knox
A spirit of collaboration
After exploring many places across B.C. and beyond, choosing to call Penticton home was the best decision my wife Beth and I have made. Though we had lived in other small communities, Penticton stood out to us as truly unique. The vibrant evolving downtown core, the strong sense of community, and the year-round activities showed us a deep-rooted spirit of collaboration that set this town apart.
Penticton is not immune to challenges, but the way that the city faces them is what I have been so impressed with. Whether it is addressing complex issues around climate change that have affected wineries or handling major sporting events like Okanagan Granfondo or the Young Stars Classic, the community comes together.
It is the partnerships strengthening our community that differentiates Penticton. The appetite for advocacy in helping neighbouring businesses to create economic growth has been inspiring. Examples of this include innovative housing developments, grants for Okanagan College to address student dorm spaces, or the Ignite the Arts festival utilizing local venues to showcase unique and diverse talents.
These collaborations have gone beyond just economic necessity; they have fostered a renewed sense of community and mutual
support. Businesses that might have once seen each other as competitors are now working side by side, helping each other navigate the complexities of this ever-changing landscape. The result is a business community that is more unified, more innovative, and more determined than ever to emerge from these times stronger and wiser than before.
At the Chamber, we have been privileged to witness these collaborations firsthand, and we are committed to continuing our role as a catalyst for connection and growth. By providing platforms for networking, sharing best practices, and advocating for the needs of the business community, we aim to support and amplify the incredible work being done across Penticton and the entire region.
As we look to the future, I have no doubt that Penticton’s business community will continue to thrive, driven by the partnerships and friendships that have been forged in these challenging times. Together, we are not just weathering the storm; we are building a foundation for long-term success and prosperity.
Thank you to all our members for your continued dedication and commitment. Your collaboration and adaptability are what make Penticton not just a great place to do business, but a great place to call home. b
Celebrating 30 years in business serving our community in the South Okanagan and Kootenay Region.
Paul and Beryl Stawarz came to Penticton in 1992 when they purchased their first two Tim Hortons. Today, with their daughters and the support of their teams, the family loves to give back by supporting many local organizations and charities such as TimBits sports, SOWINS, SOS Medical Foundation and the OSNS Legacy Foundation.
MISSION STATEMENT
MISSION
To strengthen Greater Penticton’s diverse, vibrant, and growing business community.
VISION
To be the driving force behind Greater Penticton’s successful business landscape and thriving local economy.
CORE VALUES
Integrity — We operate our programs, events, and everyday activities in an honest, transparent, and ethical manner.
Accountability —We are responsible to our members and the needs of their business(es) and have been successfully certified by the Chamber Accreditation Council of Canada against a rigorous set of national standards that include policy, service, and performance to our members.
Inclusiveness — We strive to create an environment that includes and champions a broad spectrum of voices and perspectives within the business community in an equitable and non-partisan manner.
Courageousness — We will boldly pursue initiatives and advocacy issues that benefit Chamber members and strengthen Greater Penticton’s business community.
Collaboration — We recognize that fostering strong partnerships and working collectively with government, community, business leaders, and other organizations driving the local economy will amplify our impact in strengthening Penticton’s business landscape. b
2024 BOARD OF DIRECTORS
L to R: Bottom row: Past President Nicole Clark, Dale Cory, Sarah Tucker, Shane Squires. Middle row: Tanya Behardien, Vice President Marlene Trenholm, Janine Cumberland. Back row: Kori Iceton, Ian Lindsay, Treasurer Dan Arbeau, Pius Omene, President Jordan Knox. Missing: 2nd Vice President Harpreet Sidhu, Secretary Cherry Fernandez, and Rohan Katyal.
President, Jordan Knox, RONA Penticton
1st Vice-President, Marlene Trenholm, Partner Co – Health and Wellness
2nd Vice-President, Harpreet Sidhu, HEK Yeah Media
Treasurer, Dan Arbeau, NetDNA Services Inc.
Secretary, Cherry Fernandez, South Okanagan Immigration and Community Services
Past President, Nicole Clark, Community Futures Okanagan Similkameen
Director, Tanya Behardien, OneSky Community Resources
Director, Ian Lindsay, South Okanagan Similkameen Medical Foundation
Director, Pius Omene, Independent
Director, Shane Squires, Cascades Casino
Director, Sarah Tucker, Graphically Hip
The Penticton & Wine Country Chamber of Commerce is governed by a volunteer Board of Directors elected by the membership at our Annual General Meeting.
About the Board
The Penticton & Wine Country Chamber of Commerce’s Board of Directors is made up of business leaders from Penticton’s business community and are responsible for the governance and strategic direction of the Chamber. Each Director plays a crucial role by ensuring that the Chamber’s initiatives align with the current needs and challenges faced by local businesses and the economy. By actively participating in Chamber events, the Board members not only provide leadership but also engage with members to stay informed about emerging issues and opportunities. This involvement allows them to effectively advocate to all levels of government and identify solutions, both immediate and futurebased, on measures designed to strengthen local businesses and improve our economic landscape.
Board Liaisons
Blake Laven, City of Penticton
Supt. Beth McAndie, RCMP Penticton
Tracy Van Raes, School District 67
The importance of our board liaisons and their contribution to the Board of Directors monthly meetings is a both valued and appreciated. Through regular updates, we are able to collaborate and promote initiatives that enhance our businesses and community including issues around housing, crime reduction, childcare, and education to name a few.
The Chamber Board and staff also work closely with other organizations including Travel Penticton, the Downtown Penticton Business Improvement Association, the Penticton Industrial District Association, Community Futures Okanagan Similkameen, and more. b
BC Economic Development Week Penticton 2023. The Penticton Chamber is privileged to work and collaborate with the City of Penticton and other community organizations who are all focused on strengthening our local economy and prosperity.
Board Liaisons – Supt. Beth McAndie, RCMP Penticton, and Blake Laven, City of Penticton.
CHAMBER MEMBERSHIP BENEFITS
ADVOCACY
4 Through our memberships with the BC Chamber of Commerce and the Canadian Chamber of Commerce, the Penticton Chamber lobbies on behalf of its members to all three levels of government – municipal, provincial, and federal – a powerful leverage that a single business would not have on its own.
GROUP HEALTH BENEFITS
4 The Chambers Plan is Canada’s leading group health benefit plan developed specifically for Chamber members. This plan offers you access to competitively priced, comprehensive packages available to businesses from one person and up, and stable renewal rates that are realized through pooled benefits. Visit chamberplan.ca for more information.
SUPPLIER DISCOUNTS
4 Access to a variety of discounts from major national and local brands that want to do business with you. Discounts cover gasoline, business services/supplies, advertising packages, hotel and travel discounts. Visit the Chamber website Penticton.org for details.
MARKETING & BRAND BUILDING OPPORTUNITIES
4
CHAMBER ADVOCACY
Over the past year, the Penticton & Wine Country Chamber of Commerce has been tackling various pressing issues affecting Penticton and the South Okanagan. From the challenges of new short-term rental (STR) regulations to advocating for economic recovery after natural disasters, the Chamber’s work has been instrumental in protecting and promoting Penticton’s unique needs.
The introduction of provincial restrictions on short-term rentals was met with concern from the Chamber. While the new laws aimed to address housing shortages by limiting STRs to primary residences, the Chamber argued that this approach overlooked the realities of Penticton’s economy. Tourists who stay in vacation rentals contribute significantly to local businesses and the Municipal and Regional District Tax. With STRs representing only a small percentage of the city’s housing stock, the Chamber advocated for more flexible regulations rather than imposing a one-size-fits-all approach.
In another critical area, the Chamber took a proactive stance when B.C.’s ports faced the threat of a strike. Recognizing the immense impact this could have on local businesses reliant on supply chains, the Chamber worked alongside the Canadian Chamber to urge government intervention and support for ongoing negotiations.
After two consecutive years of cold snaps, the Chamber lobbied the Ministry of Agriculture and the Ministry of Public Safety and Solicitor General to provide temporary, relief measures for land-based wineries, including waiving minimum production requirements and the ability to purchase out-of-province grapes to maintain production beyond 2024. These efforts were able to bring about those changes, allowing the South Okanagan’s agritourism industry and tasting rooms to remain open while newly planted vines mature.
When the provincial government imposed a travel ban last year to free up accommodations for evacuees, it failed to consult local stakeholders. The Chamber was quick to point out the unnecessary economic harm caused by the ban, urging the government to develop more informed and balanced emergency response protocols in the future. As a result, the province and the B.C. Hotel Association are piloting an online reservation system designed to offer hotel suppliers and Emergency Support Services responders an enhanced method of sourcing appropriate accommodation for evacuees.
From supporting local businesses through regulatory challenges to ensuring the government considers the wider economic impact of its decisions, the Chamber continues to position itself as an essential voice for Penticton’s business community. b
Discover the exciting world of governance with us!
Governance might sound like a dry topic, but it’s actually the heartbeat of any thriving organization! Think of it as the behind-the-scenes magic that keeps everything running smoothly and ethically. At our Chamber, governance is all about guiding our mission, maintaining high standards, and looking out for everyone involved—from our members to the community at large.
Here’s where governance gets fun: it’s not just about rules and regulations. It’s about shaping the future and making sure our Board of Directors and management team are on the right track. Governance covers everything from creating and reviewing policies, bylaw revisions, ensuring compliance, to strategic planning and beyond, all while steering us toward
success and keeping us on course with our values and goals.
Our Governance Committee is a rockstar team (thanks to all our dedicated group) that ensures we’re always improving. They dive into reviewing bylaws, updating policies, and arranging for training and mentoring for new board members. We are a non-partisan organization, and governance does its best to ensure adherence to this. They’re the guardians of our integrity and effectiveness, and they make sure we’re always moving in the right direction.
Feeling a bit daunted? Don’t worry! Every organization benefits from having a governance champion, and we’re here to help you become one. That’s why the Penticton Chamber of Commerce offers an annual governance training program,
usually in April. It’s a fantastic opportunity to learn, connect, and get inspired— whether you’re a board member, a CEO, employee, volunteer, or just passionate about making a difference in your community.
Plus, we offer other fun and informative workshops on topics like financial management, Roberts Rules, and running effective meetings. Interested? Let us know, and we’ll keep you in the loop about all upcoming events.
So, if you’ve ever thought governance sounds a bit dry, we invite you to see it from a new angle. Join us, learn the ropes, and discover how governance can not only be crucial but also engaging and rewarding. Let’s make governance a fun and impactful adventure together! b
Penticton Women in Business (PWIB) operates under the Penticton Chamber of Commerce, offering Chamber members automatic access to its events and activities. The group’s mission is to connect, empower, and inspire through leadership, networking, and education. While it focuses on elevating women’s voices, PWIB is inclusive and advocates for all local businesses.
PWIB hosts Business & Bites luncheons, featuring diverse speakers and topics, and other networking gatherings, held before and after standard business hours. All events are open to everyone, regardless of gender.
Committee chair, Marlene Trenholm, has been an integral part of PWIB since its founding in 2000. She describes the group as
a vibrant mix of employees, entrepreneurs, students, managers, business owners, colleagues, retirees, home-based businesses, friends, job seekers, interested people, and more, from so many different genres of work, all supporting each other through mentorship and networking. Members find PWIB a safe space for open dialogue, where they can ask questions freely and engage in meaningful discussions without judgment.
PWIB offers valuable connections for those navigating today’s complex business landscape. For those who find networking challenging, the group provides support to help ease the process. Being part of PWIB fosters confidence and helps members leverage their personal and professional networks and accelerate career growth. Seasoned experienced members have stepped forward and formed mentor-mentee relationships with valuable
career advice shared with those new to their jobs and positions. And that can be comforting and empowering.
Joining the Chamber and participating in PWIB events can expand your network and open doors for deeper engagement, project involvement, or committee work. With guidance and support, and by taking small steps, you can enhance your connections, leadership and governance skills, and overall career performance.
Members appreciate PWIB’s role in facilitating valuable connections and professional opportunities. Feedback includes praise for the informative Business & Bites luncheons, the ongoing creation of new connections, and the support provided throughout the year, including a bursary program at Okanagan College.
To learn more about PWIB, visit penticton.org/pentictionwomen-in-business. b
START HERE PENTICTON
Job Fair 2024
The Start Here Penticton Job Fair 2024 was held at Penticton’s Trade and Convention Centre (PTCC) on Wednesday, March 20, 2024, during a time when many employers were ramping up recruitment ahead of the high tourism season from May to September.
The event was organized as a Partnership with the City of Penticton, the Penticton & Wine Country Chamber of Commerce, and the WorkBC South Okanagan Centre as a proactive effort to help local employers fill job vacancies and assist job seekers with their search or inquiries about careers and training.
The City of Penticton featured a display at their booth in the lobby. They were also able to promote and provide assistance to youth to sign up for the free transit program. This event again coincided with an open house in an adjoining area of the PTCC Atrium after the job fair ended.
WorkBC South Okanagan Centre had a resource organization booth to assist job seekers find specific employers, designated employer sectors, and explain the best way to plan their visit. Many attendees had never attended or were unfamiliar with job fairs, while others required job search assistance.
This trade show-style event showcased 48 employers and 14 resource organizations to assist job seekers. Employers spanned a range of sectors and were grouped in related clusters in the ballroom. The resource organizations were placed around the perimeter of the ballroom. This was an opportunity for businesses to gain exposure and promote their businesses among a wider pool of potential employees. Similarly, job seekers could learn more about the opportunities and employment resources within the South Okanagan, supporting skill retention.
In the hour before the event opened to the public, a networking opportunity and welcome was added for the benefit of the employers and resource organizations.
WorkBC South Okanagan Centre organized a series of learning sessions in the lobby, as well as a Quiet Room with their staff. The WorkBC Learning Theatre programming was developed by the team at the WorkBC South Okanagan Centre. In total, six
30-minute presentations were provided. Topics ranged from The Future of Work, Elevate your job search with AI, and two panels (Industrial and Health Care).
The event was free for job seekers and 979 attended.
Penticton High School Mini Job Fairs 2024
Employers hiring for summer 2024 were required to actively seek grades 9-12 students. They were encouraged to display signs for age-restricted positions and were also encouraged to discuss open positions and accept resumes.
Penticton Secondary
• Wednesday, April 24
• Employers 6, Resource Organizations 3
Thank you to Brian Allanson, Trevor Knowlton, Jessica Crawford.
Princess Margaret Secondary
• Thursday, April 25
• Employers 6, Resource Organizations 3
Thank you to student organizer Regan Moeliker for going class to class to promote the event and for setting up the tables/coverings and playing background music.
Thank you to staff member Jessica Crawford who had a booth at both events on behalf of School District No. 67. b
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Chamber Connect: Strengthening ties, building bridges
Celebrating a year of connection and collaboration
has been a year of growth, engagement, and celebration for the Penticton & Wine Country Chamber of Commerce. Through our diverse range of events and initiatives, we’ve brought together businesses, leaders, and community members to build meaningful connections and create lasting impacts. Here’s a quick look at how we’ve connected, collaborated, and celebrated throughout the year:
1. Top 40 Program: Honouring our community’s movers and shakers
This year, we proudly launched the inaugural Top 40 Over/Under Program, sponsored by Kettle Valley Memorial recognizing both seasoned professionals and emerging talents who are shaping Penticton’s business landscape. This program not only celebrated individual achievements but also provided a platform for these influential figures to connect, share insights, and inspire the next generation of leaders.
2. Business Excellence Awards Gala: A night of celebration and inspiration
The 37th Annual Business Excellence Awards: A Luminous Night of Celebration honoured the remarkable achievements of Penticton’s businesses, nonprofits, and community leaders. Sponsored by Total Restoration Services, this year’s Gala was dedicated to acknowledging the hard work, dedication, and impact of those who contribute to the vibrancy of the community. It was a night to celebrate the exceptional efforts that helped shape Penticton into a thriving and dynamic place to live and work.
3. Business after Business Mixers: Networking redefined
Our Business after Business mixers have continued to be a key feature of the Chamber’s networking opportunities. These events
went beyond the traditional networking model by fostering deeper connections, sparking new collaborations, and generating innovative ideas. The energy at each mixer was palpable, demonstrating that when the business community comes together, amazing things happen.
4. Business & Bites Luncheons: Learning and leading together
The Business & Bites Luncheons organized by the Penticton Women in Business Committee have expanded in both scope and impact this year, offering members valuable insights into industry trends, leadership strategies, and community development. By partnering with experts and local businesses, these sessions provided not only knowledge but also a space for meaningful discussions and shared experiences, empowering our members to lead and grow.
5. Chamber Golf Classic: Networking on the green
The 6th Annual Chamber Golf Classic, sponsored by Cascades Casino, Graphically Hip, and Paradox Events, has once again proven to be more than just a day on the greens. With the PARTEE Kick Off hosted by Fountain Tire Penticton and the Hole 19 After Party with M&S Lawyers, this event was packed with fun from start to finish. It was an opportunity for our members to connect in a relaxed, fun environment, forging relationships that go beyond business. With friendly competition and plenty of
networking opportunities, this event continues to be a highlight for many. Save the Date: Friday, June 13, 2025
6. Job Fairs: Bridging the gap between talent and opportunity
Our Start Here Penticton Job Fair and High School Job Fairs have been pivotal in connecting local talent with employers, creating a bridge between job seekers and businesses looking to grow. These events were more than just recruitment opportunities—they were about shaping futures and fostering the next generation of professionals in our community.
7. Jingle & Mingle: Celebrating the season with our business community
The Annual Jingle & Mingle sponsored by Social Bank brought the year to a close with a festive celebration, uniting the business community in a spirit of camaraderie and joy. It was a perfect reminder that while we are here to do business, we are also here to build a supportive, celebratory community.
Reflecting on 2024 and Looking Ahead to 2025
As we reflect on this past year, it’s clear that the power of connection and collaboration has been at the heart of everything we do at the Penticton Chamber. We look forward to continuing to provide opportunities for engagement, growth, and celebration in 2025. Thank you to all our members for being a part of this journey—together, we are stronger. b
Julius Bloomfield
SChamber of Commerce: A vital piece of the community fabric
top by a baseball field. Pop into a dance recital. Check out a local festival. They all have one thing in common: support from small businesses.
When the community needs support, it’s the local owners who consistently step
up and ensure that Penticton remains a vibrant and connected community. They give in sponsorship and, as they are residents, they also give of their time to coach and volunteer.
Small business is an integral part of the population, and we must always
remember that. They are the lifeblood of the town. Small businesses are what builds our community.
Almost 1,000 small businesses in Penticton have between one to four employees and at the top end there’s a couple with 500 employees. In between, there’s a host of entrepreneurs who work hard every day to provide employment and opportunity. And they all believe in Penticton.
Most importantly, they also believe in each other. It is always a source of pride to see the way the local business community celebrates and encourages each other. They hire local, buy local, and support local.
Binding it all together is the Penticton and Wine Country Chamber of Commerce. Since 1907, the Chamber has been a strong advocate on issues, a hub for local businesses to network and meet likeminded individuals, and they provide opportunities to recognize and celebrate our local success stories.
On behalf of the City of Penticton, I want to congratulate and thank all who contribute so much to making Penticton such an incredible place to call home. b
City provides tools to build or grow your business
Penticton is a vibrant city with a strong entrepreneurial spirit. More and more individuals, small businesses, remote workers, and companies are choosing Penticton for its livability, lifestyle, and natural beauty.
The City of Penticton’s Economic Development department works closely with its community partners and recognizes the important role it plays in supporting its existing 3,700 businesses and fostering further economic growth. Here are some of the tools available to local businesses and aspiring entrepreneurs.
Your Guide to Business
Your Guide to Business is an online tool where you can find information about local economic data, permits, licensing, zoning, utilities, taxes, and other important topics.
This guide also provides information about how to grow your business, find grants, tax credits, and other funding streams. It’s a great resource, with a directory listing local networking and industry groups and associations to help build connections.
View it online at penticton.ca/businessguide. Hard copies of this magazine are also available by emailing economic. development@penticton.ca.
Start Here Penticton
If you’re new to Penticton, or curious
about starting a business, another source of inspiration is StartHerePenticton.com. This website provides first-hand stories from entrepreneurs, new immigrants, remote workers, and new small business owners who share their experiences in Penticton. Also check out its “Get Connected” page – penticton.ca/getconnected – for a list of networking groups, resources, and other ways to find like-minded people.
Community partnerships
Penticton businesses are well known to support each other, collaborate, and celebrate this awesome place to live and work. The Penticton Beer Blocks, a collective of the eight craft breweries in Peach City is just one example of how collaboration and mutual support can propel business, expand audience, and increase sales.
The City values its community
partnerships, which play central roles in promoting local retail, businesses, and restaurants by collaborating on events, festivals, business development programs, and networking opportunities, as well as promoting education and housing development.
Working together to attract skilled workers
New data shows more families and professionals are calling Penticton home.
The latest data from the City of Penticton’s Welcome Home initiative shows 62.4 per cent of new residents are within working age (16-65), with the majority coming from the Lower Mainland.
With plenty of job opportunity in Penticton and the population projected to increase to over 40,000 by 2030, Penticton has put housing as one of its top priorities. The City’s Housing Needs Assessment establishes housing targets of 240 to 380 housing units a year to meet demand and have policies in place to achieve that goal.
Penticton is a tourist destination and the City recognizes the importance of partnerships to attract even more visitors and to promote four seasons of fun.
In addition to tourism, industries such as tech, innovation, manufacturing, and professional services all thrive in Penticton and provide diversity in opportunity.
With its beautiful backdrop, Penticton is the place to be for opportunity and business. Penticton is committed to bolstering new partnerships and continuing open communication and shared goals to keep our diversified and exciting business community thriving.
Learn more about the City of Penticton’s Economic Development department at penticton.ca/business. b
Penticton Lifestyle Attracts
Professionals and Remote Workers
BY THE NUMBERS
Data collected by the City of Penticton since January 1, 2022*, shows an influx in skilled and remote workers. People under 30 years of age make up 40% of the new arrivals.
Age Groups of New Residents
Age 65+
Children (under age18)
Age 19-65
Housing
Why they Moved to Penticton
Reasons provided by the city’s newest residents:
Moved for a job Retired
Top 5 types of housing selected by the new residents: House
Apartment / condo
Townhouse / Duplex Basement / Suite
Shared house
*Data collected until April 30th, 2024
Top 5 Areas of Relocation
Chamber of Commerce welcomes back the Top 40 program
After a 10-year break, the Chamber was thrilled to bring back the Top 40 program, highlighting local business and community leaders who contribute to the vibrancy and health of our community. Unlike many Top 40 programs that focus solely on individuals under or over 40, Penticton’s Top 40 featured 20 leaders under 40 and 20 who were 40 and older, creating a unique opportunity for younger leaders to connect with experienced mentors.
A panel of 15 judges selected recipients from a wide range of backgrounds, including entrepreneurs, educators, artists, and advocates. All of them demonstrated mentorship, community involvement, and a commitment to building a better future.
Thanks to the support of presenting sponsor Kettle Valley Memorial Services, the City of Penticton, and other valued partners, we proudly recognized these individuals in local media and celebrated them aboard the S.S. Sicamous at the Top 40 Gala Awards presentation.
Under 40 Recipients:
Naomi Antler
Tristan Boisvert
Melissa Burdock
Elizabeth Cucnik
Kristen Gudmundson
Kelsey Hoy
Ian Lindsay
Jamie Lloyd-Smith
Amanda Locke
Nicole MacMillan
Brannigan Mosses
Katie O’Kell
Joel Patan
Lindsey Richardson
Ankit Sachdeva
Josephin Schmitz-Burchartz
Madeline Terbasket
Chelsea Terry
Kassity Van Alphen
Maddison Violet
40 and Over Recipients:
Jasmine Aantjes
Ashlie Atkinson
Kenneth Barnes
Brandi Beckett
Marina Billinghurst
Janine Cumberland
Karen Davy
Ann Doyon
Stacy Franck
Justin Glibbery
Victoria Jaenig
Catherine Jones
Ana Magnusson
Carl Meadows
Linda Sankey
Diana Stirling
Marlene Trenholm
Sarah Tucker
Timothy Tweed
Tracy Van Raes
Special thank you to caterers Cocktails & Canapes, as well as Chamber Ambassadors Priya Sachdeva from Sales Scalability and Laura Cochrane from Consider it Done Bookkeeping. b
Photo: Go Visible Photography.
Highlights from Penticton Chamber’s 36th Annual Business Excellence Awards
The Penticton Chamber of Commerce honoured outstanding contributions to the community at its 36th Annual Business Excellence Awards Lights Camera Excellence Gala in 2023. Held at the Penticton Lakeside Resort and presented by Total Restoration Services for the fourth consecutive year, the gala brought together over three hundred attendees for an unforgettable evening of recognition and celebration.
With 120 nominations across 10 diverse categories—ranging from Best New Business to Business of the Year—the awards highlighted the depth of talent and dedication within the Penticton business community. A panel of fourteen judges, comprised of local business and community leaders, meticulously reviewed each nomination, conducted interviews, and scored submissions through the Awardify platform to ensure a fair and transparent process.
The evening was emceed by Darrell Richards of Sinister Speed Co., who kept the audience entertained with a blend of humor and heartfelt moments. The gala opened with a stirring performance of the Okanagan Song by Anona Kampe of the Penticton Indian Band, followed by a rendition of “O Canada” sung by Miss Penticton Princess Elena Collins.
Throughout the night, several outstanding local businesses and individuals were celebrated:
The Workplace Culture Excellence Award, sponsored by South Okanagan Immigrant and Community Services, was awarded to OneSky Community Resources.
The Community Support Excellence Award, sponsored by Penticton Western News, was awarded to IGA Penticton.
The Service Excellence Award, sponsored by Kettle Valley Memorial, was awarded to The Concorde Retirement Community.
Business Leader of the Year, Jane Long-Haggerty, Long-Haggerty CPA.
Business of the Year, Blaze King.
The Hospitality Excellence Award, sponsored by Travel Penticton, was awarded to The Barley Mill Brew Pub.
The Not-for-Profit Excellence Award, sponsored by Omland Heal Chartered Professional Accountants, was awarded to The Community Foundation of the South Okanagan Similkameen.
The Marketing and Communications Award, sponsored by the Downtown Penticton Business Improvement Association, was awarded to Graphically Hip.
New Business of the Year, sponsored by Valley First, a division of First West Credit Union, went to The Hub on Martin, a neighbourhood pub by day that transforms into a vibrant music venue at night. Known for live music and unique weekly events, The Hub offers a full menu seven days a week and is now taking bookings for holiday parties.
Young Professional of the Year, co-sponsored by JCI Penticton
Young Professional of the Year, Dr. Shayna Laird, Penticton Chiropractic & Co.
David Kampe Legacy Award, Harry McWatters, accepted by Darrien and Cathie McWatters.
New Business Award, The Hub on Martin
Community Support Excellence, IGA Penticton.
Service Excellence, The Concorde Retirement Community.
Workplace Culture Excellence, OneSky Community Resources.
and Seven Elk Shipping Inc., was presented to Dr. Shayna Laird of Penticton Chiropractic & Co. Dr. Laird has been pioneering chiropractic care in Penticton since 2016 and specializes in pregnancy, postpartum, and infant care.
Business Leader of the Year, sponsored by TD Canada Trust, was presented to Jane Long-Haggerty, owner of Long-Haggerty CPA. Recognized for transforming her firm into a community-focused, non-profit powerhouse, Jane is also known for her leadership and commitment to supporting those in need.
The prestigious Business of the Year Award, sponsored by Community Futures Okanagan Similkameen, was presented to Blaze King. Crafting eco-friendly hearth products since 1977, this business has shown a strong commitment to environmental stewardship and community service.
The David Kampe Legacy Award, sponsored by Peter’s Bros. Construction, was presented to the family of the late Harry McWatters, a pioneer of the B.C. wine industry. Accepted by Darrien and Cathie McWatters, the award recognized Harry’s enduring legacy of community and industry support.
The night concluded with a lively performance by Andrew Johns, known for his Elton John tribute shows, who entertained the audience with hits from a variety of classic artists.
The 36th Annual Business Excellence Awards Gala in 2023 was a testament to the strength, passion, and commitment of the Penticton business community, honouring those who continue to be effective in the region.
Photography courtesy of Go Visible Photography and Amuzing Fun Rentals – Mirror Photobooth. b
Not-for-Profit Excellence, The Community Foundation of the South Okanagan Similkameen.
Presented by Total Restoration Services, this unforgettable evening celebrates excellence and the vibrant spirit that defines our region. We extend our heartfelt thanks to Total Restoration Services for their steadfast support, marking their fifth consecutive year as our presenting sponsor.
Meet the Nominees and Finalists
This year, we received 120 nominations across 10 categories. An esteemed panel of 19 community and business leaders undertook the challenging task of selecting just three finalists per category from those nominees who completed their nominee package.
We also want to extend our thanks to Bannister Ford Penticton for hosting our Nominee Reception, where we had the pleasure of revealing the thirty award category finalists.
To all our nominees, your hard work and dedication to the community are truly inspiring. Being nominated is a significant achievement, and we are excited to celebrate each of you.
Finalists are depicted in bold and underlined.
MARKETING & COMMUNICATIONS
(Sponsored by Downtown Penticton Business Improvement Association):
• Concepta Socials
• District Wine Village
• Flattiles Design
• Neighborhood Auto Body
• oGo Float
• SS Sicamous Marine Heritage Centre
• The Bumwrap
HOSPITALITY EXCELLENCE
(Sponsored by Travel Penticton):
• Detonate Brewing Company
• Lachi Fine Indian Cuisine
• Murray’s Pizza Summerland
• Neighbourhood Brewing
• Noble Ridge Vineyard & Winery
• Pizzeria Tratto Napoletana
• The Sage Pub & Liquor Store
• Therapy Vineyards & Inn
• Wright’s Beach Camp
NOT-FOR-PROFIT
(Sponsored by Omland Heal LLP):
• BC Hockey Hall of Fame
• Discovery House
• Dragonfly Pond Family Society
• Ha Ha Ha Kidzfest Society
• John Howard Society of Okanagan & Kootenay
• Okanagan Fest of Ale Society
• Ooknakane Friendship Centre
• Penticton & District Hospice Society (Andy Moog Hospice House)
• Penticton Academy of Music & Dramatic Arts
• Penticton Safety Village
• South Okanagan Women in Need Society
• Treasures & Trinkets
The 37th Annual Business Excellence Awards: A Luminous Night of Celebration brings our community together to honour the remarkable individuals and businesses that make our communities thrive.
COMMUNITY BUILDER EXCELLENCE
(Sponsored by Penticton Western News):
• Barley Mill Brew Pub
• Dale Charles Physiotherapy Group
• Firehall Brewery
• Graphically Hip
• Inspire Property Management Ltd.
• Omland Heal LLP
• Paradox Tents and Events
• SOS Labour Leasing, Penticton office
• Wildstone Construction Group
WORKPLACE CULTURE EXCELLENCE
(Sponsored by South Okanagan Immigrant & Community Services):
• Apex Mountain Resort
• Barry Beecroft Fuel Delivery
• Beam Orthodontics
• City Center Health and Fitness
• FH&P LAWYERS LLP
• Greyback Construction Ltd.
• Inspire Property Management Ltd.
• Penticton Art Gallery
• Penticton Dental Arts
• The Pasta Factory
• Tickleberry’s
• The Concorde Retirement Community
SERVICE EXCELLENCE
(Sponsored by Doane Grant Thornton LLP):
• Affordable Music Services
• Bandit Laser
• Belich’s AG Foods
• Carmi Remedy’s RX
• Emochoice
• Enchanted Florist & Design CO.
• Global Grocers
• Highway 97 Brewing Co.
• Inspire Property Management Ltd.
• Johnston Meier Insurance Agencies Group
• LockWorks Inc.
• Nailed It! Landscaping
• Nails Time
• Okanagan Wealth Management Group of Raymond James Ltd
• Our Glass and Aluminum Ltd
• Peaches Lingerie
• Penticton Brake & Wheel
• Safeway Produce Department
• Super Spotless Building Maintenance Inc.
• Sweeping Beauty Cleaning Services
• The Wienery
• Wild Mountain Clinical Counseling
• World Gym Penticton
Photos: Wild Slide Design Presentation.
NEW BUSINESS OF THE YEAR
(Sponsored by Valley First, a division of First West Credit Union):
• Amuzing Fun Rentals
• Delicato Kitchen Goods
• Edward Jones – Financial Advisor, Jared Kubbernus
• E-Storage
• Flambe at Home
• Freebird Hair Co.
• Give Me Charcuterie
• Harmonic Hands
• HMH Projects
• Hugs and Kisses Bakeshop
• Just 4 Fun
• Kaswa Cakes
• Okanagan Virtual Golf
• Palmer
• Revive Your Ride
• Second Cup Penticton
• Stillfood Bistro & Cappuccino Bar
• Sunbelt Rentals
• Sunny Skies Speech Services
• The Bees Knees Yarn Shop
• Wings – Penticton
• Wordplay Therapy Services
YOUNG PROFESSIONAL OF THE YEAR
(Sponsored by JCI Penticton & Brown Benefits):
• Alice Simpson | Travel Penticton
• Alyssa Brims | Kiddie Hall Childcare Inc
• Amanda Locke | Wordplay Therapy Services Inc.
• Jaicee Payette | Interior Law LLP
• Joel Patan | Patan Heating & Air
• Jordan Ash | Flambe at Home
• Katie O’Kell | Serendipity Winery
• Kona Sankey | Pet Friendly Penticton
• Kris Degan | World Financial Group
• Lindsey Richardson | Interior Law Office
• Parker Berry | Berry and Smith Trucking Ltd.
BUSINESS LEADER OF THE YEAR
(Sponsored by TD Canada Trust):
• Cassandra Ford | Grizzly Springs Water
• Charles Cornell | Community Futures Okanagan Similkameen
• Colin Powell | IGA Penticton & Summerland
• Greg Bickert | Inspire Property Management Ltd.
• Jim Tabler | Parkers Chrysler
• Kevin Smith | Kettle Valley Memorial
• Mare McHale | The Mareathon
• Mark Melissen | Wildstone Construction Group
BUSINESS OF THE YEAR
(Sponsored by Community Futures Okanagan Similkameen):
• Consider It Done Bookkeeping
• Grape Escapes Wine Tours
• Greyback Construction Ltd.
• Kettle Valley Memorial
• Okanagan Hockey Group
• Skyview Closets, Cabinetry & Blinds
• The Copper Mug Pub
• Valley First, a Division of First West Credit Union
• Westland Insurance – Apple Plaza
A special thank you to our 2024 Committee Judges for your dedication and careful evaluation, which ensures each award is meaningful and well-deserved.
• Andrew Kemp – South Okanagan Immigrant & Community Services
• Bev Smith – St. John Ambulance
• Dwayne Snow – Scotia Bank
• Erin Cronie – Cloud 9 Calm
• Ian Lindsay – SOS Medical Foundation
• Jared Kubbernus – Edward Jones
• Jon Foster – Bannister Ford Penticton
• Jordan Bradley – Tony’s Meats
• Kerry Patrick – Okanagan Wine Club
• Laura Hunt – Penticton Trade & Convention Centre
• Ryan Graham -Blue Water Cannabis – City Councilor
• Sarah Tucker – Graphically Hip
• Stacy Franck – The Grooveyardb
Neil Squire and Penticton Indian Band collaborate to help Indigenous persons with disabilities
The Footprints Centre represents over 20 years of partnership between Neil Squire and the Penticton Indian Band.
Run by Mindy Rollins and Terry Terbasket on Penticton Indian Band land, the Footprints Centre offers a wide variety of Neil Squire programming to both band members and people with disabilities in communities throughout the B.C. Interior.
“We provide services to people who have self-reported disabilities, meaning any type of disability. We have a very broad definition of what that means, including those in recovery,” says Mindy. “We provide services to Indigenous persons with disabilities on and off reserve, and non-Indigenous people with disabilities as well.”
Through programs like Creative
Employment Options, Footprints participants learn the essentials of resume and cover letter writing, interviewing, soft and hard skills, and everything they need to get ready for employment. The Distance Computer Comfort program helps participants use their devices to connect and communicate.
The Footprints Centre has also offered programs on financial literacy, and workshops on topics requested by participants.
Penticton Optical
“Your eyes deserve the best”
Diane Vaneck Owner/Licensed Optician
“What makes us unique is that we meet people where they are — we try to find them a service we provide, is available in the community, or in mainstream services which can help,” says Mindy. “We walk with people on their journey; one footstep at a time.”
The Footprints Centre is open by appointment. You can reach the Footprint Centre at 250-492-5289 or contact Mindy at mindyr@neilsquire.ca for access to services and for more information. b
Ensuring small businesses thrive
By
It has been a busy year in Ottawa as my critic roles expanded to include Emergency Preparedness, Climate Change Resilience, Small Business and Tourism, International Trade, Innovation, Science and Industry, and Natural Resources. All portfolios that are crucial to our region and so not surprisingly correspond to much of the advocacy work of our hard-working Chamber of Commerce.
Our region is one of the best places to live in the country, but we also sit at the epicentre of the climate crisis in B.C. This past year extreme weather events devastated our iconic agricultural sector, a sector still recovering from the blows of wildfires and travel bans. The impacts rippled down to local businesses from room nights to retail.
The support needed from government is both immediate and long term. We’ve seen our provincial counterparts start to step up with support for farmers, but our federal government needs to match that support and take real steps to level agricultural competition
from across the border that is heavily subsidized. Long term, our agricultural sector needs deep investments in adaptation if we want to remain a region of abundance. Facing climate change with bold policies around both adaptation and mitigation are crucial for every sector operating in the South Okanagan.
The beauty and abundance of our region is the driver of so much of our local economy. Thank you to the Chamber of Commerce for your advocacy on these issues, and I will continue to amplify your voices in government. Strong policies that support real action on climate change are synonymous with policies that will ensure our small businesses can thrive. b
The benefits of collaboration
So, with this mindset, a collaboration was born very early on with Par-T-Perfect, who has been a leader in children’s event rentals in our area. We both saw the benefits of working together on various projects and events, and now not only do we share our inventories to meet our client’s specific needs, but we also share staff whenever we can to maximize their hours and reduce our time training them for special events.
our combined strengths have resulted in nothing but growth, so find the leaders in your industry and start with a “Hello.” You never know just how far it will take you. b
AMPLIFYING your reach
Cascades Casino, Paradox Events, and Graphically Hip are quickly becoming known as the trip to be reckoned with in Penticton. We have partnered together on multiple projects now and we all see the benefits!
This kind of partnership offers advantages for businesses and the community alike.
Firstly, such collaborations amplify our reach. Each company brings its own audience, meaning greater exposure and a wider customer base for all involved. This combined effort helps build brand recognition more effectively than going it alone.
Secondly, partnering up allows us to share costs. Sponsoring events can be pricey, but when companies split the expenses, it becomes more manageable. This enables us to participate in larger, more impactful
events, maximizing our presence and influence without breaking marketing budgets. In some cases, we’re even able to provide more to the organization we’re partnering with than they initially requested or expected.
Lastly, these collaborations foster strong community connections. By sponsoring local events, we demonstrate our commitment to the community, enhancing our reputation and building
goodwill. It’s a wonderful way to give back and show our support for local causes while simultaneously growing our businesses.
We have partnered with the Chamber of Commerce through all of our endeavours and we believe that has helped accomplish all of our goals on another level!
We believe that through collaboration, we can achieve greater things together than we ever could apart. b
Okanagan College’s BCBTAC is disrupting the beverage sector through collaboration and innovation
The British Columbia Beverage Technology Access Centre (BCBTAC) supports B.C.’s beverage sector through research and innovation services and training opportunities.
The BCBTAC is collaborating with WeBC to deliver events and mentorship programs aimed at empowering women in the South Okanagan beverage industry.
These initiatives provide training on crucial areas such as sustainability and marketing, aiming to strengthen the local economy via collaboration rather than competition, fostering an inclusive and supportive environment for women entrepreneurs and professionals.
In today’s business landscape, collaborations and partnerships are vital for driving growth and fostering innovation. The BCBTAC
exemplifies this approach by leading innovation in the fermented beverage industry. BCBTAC partners with businesses, government entities, and community organizations to address technical challenges and industry-specific issues.
BCBTAC is advancing industry through applied research projects. One of the centre’s latest projects is researching upcycling of wine pomace and brewers’ spent grain into value-added goods.
The BCBTAC is exploring innovative and sustainable ways to transform these by-products. This research not only supports environmental sustainability but also enhances the value chain in the beverage industry, driving industry-wide improvement and fostering long-term growth. The BCBTAC continually looks for new partners interested in addressing pressing issues in the beverage industry. They can be contacted at BCBTAC@okanagan.bc.ca. b
Get your team involved today and join our Partners For Life Program
What is the Partners For Life Program?
Partners For Life is a program designed to connect businesses, their employees, and the broader community in a shared commitment to donate blood. By joining this program, your company can pledge a certain number of donations each year, uniting your team under a common goal that directly impacts the health and well-being of those in need.
Why Should Your Business Get Involved?
Every year, thousands of Canadians rely on blood donations to survive surgeries, treatments, and accidents. As a business in Penticton, your involvement in the Partners For Life program can help ensure that lifesaving blood products are always available.
Beyond the profound impact on the community, participating in this program offers your business several benefits:
• Team Building: Engaging in group blood donations strengthens bonds among employees, fostering a sense of unity and purpose.
• Corporate Social Responsibility: Demonstrating your commitment to community welfare can enhance your brand’s reputation and attract socially conscious customers.
• Employee Engagement: Encouraging your team to participate can boost morale, increase job satisfaction, and promote a positive workplace culture.
How to Get Started
Getting involved is easy. Simply register your business with the Partners For Life program through Canadian Blood Services, set your donation goals, and start organizing blood donation events
BLOOD PLASMA STEM CELLS ORGANS & TISSUES
for your team. We’ll provide you with all the tools and support you need to succeed.
Join us today in making a difference. Together, we can save lives and build a stronger, more connected Penticton community. Visit blood.ca/PFL. b
WHO
WE ARE
Residential Construction is one of the largest employers in Penticton.
The CHBA is built on a vision of housing excellence. We provide industry leadership, working towards a professional, affordable and profitable housing environment.
SMALL BUSINESS
The average home builder in BC builds 45 homes per year. Each contract and project makes a difference to these employers and their staff.
Look for this logo when selecting a builder, sub-contractor, manufacturer or supplier:
chbaso.org
Chambers Plan: Supporting small business with stability and growth
In a difficult year for small- to medium-size businesses, Chambers Plan continues to experience steady growth. And the retention rate of over 93 per cent reinforces the fact that business owners trust the Plan to provide outstanding value over the long term.
One of the biggest stories of 2023 was inflation – soaring dental and healthcare costs had a significant impact on claims in the benefits industry. Chambers Plan, nonetheless, managed to put through a highly competitive average renewal rate of 7.78 per cent, maintaining an average annual renewal rate of only 4.6 per cent over the past decade and demonstrating its commitment to stability and sustainability.
By Spenser Brown Chris
Over the last year, we have seen the stigma around mental health turn to focus on personal well-being. To address this trend, the Plan expanded the definition of mental health service providers to include any certified mental health practitioner belonging to an accredited association or organization (subject to approval by the insurer). And the Plan now offers its Employee Assistance Program (EAP) to firms as small as 1-2 employees that hold Guaranteed Offering Plan structure.
Chambers of commerce and boards of trade have long recognized the value of employee benefit plans and the difficulties smaller employers face obtaining quality, affordable benefits coverage.
In 1971, the chamber movement
• Open to all ages for curling
• Host of Nufloors Penticton Curling Classic Oct. 24 to Oct. 28, 2024
• Check out our webpage for our curling events pentictoncurlingclub.ca
developed the first nationally based plan to address the needs of their members: the Chambers of Commerce Group Insurance Plan (Chambers Plan). Chambers Plan provides quality, affordable benefits coverage for small- to medium-sized businesses that are members of their local chamber or board of trade.
The plan operates as a not-forprofit – premiums cover claims and administration costs, and any profit is reinvested into the plan to keep rates stable and add new features. Eight chamber CEOs and eight chamber members representing each region of Canada oversee Chambers Plan as directors of its not-for-profit board, the Chambers of Commerce Insurance Corporation of Canada (CCICC).
Today, Chambers Plan is Canada’s #1 group benefits plan for businesses with 1-50 employees. More than 33,000 smallto medium-sized businesses belong to Chambers Plan for its benefits, simplicity, and stable rates.
Spencer Brown is proud to be the exclusive Chambers Plan advisor for the Penticton & Wine Country Chamber of Commerce, and would welcome the opportunity to assist you with your benefits plan. b
Raising the roof Interior Roofing builds success through strong partnerships
Interior Roofing, based in Penticton, B.C., has built a reputation not just for its roofing expertise but also for its strong partnerships and collaborations with other businesses. These relationships are central to their success, enabling them to consistently deliver high-quality roofing solutions across the B.C. Interior and beyond.
A key aspect of Interior Roofing’s collaborative approach is their connection with leading suppliers in the roofing
industry. These partnerships ensure that they have access to the best materials and latest technologies, which allows them to offer a wide range of roofing options, from metal roofs to advanced liquid membrane systems. This collaboration guarantees that their clients receive the most durable and energy-efficient solutions available.
Moreover, Interior Roofing is a proud member of several industry associations, including the Roofing Contractors Association of B.C. (RCABC) and the Canadian Roofing Contractors
Association (CRCA). These affiliations not only reinforce their commitment to industry standards but also provide opportunities for continuous learning and improvement through networking and shared knowledge
Through these strategic partnerships, Interior Roofing continues to uphold its mission of delivering reliable, high-quality roofing services while fostering long-term relationships based on mutual respect and trust. b
These partnerships ensure that they have access to the best materials and latest technologies, which allows them to offer a wide range of roofing options, from metal roofs to advanced liquid membrane systems.
The power of collaborations and partnerships: A case study of Total Restoration Services South Okanagan
Total Restoration Services South Okanagan exemplifies the pivotal role that collaborations and partnerships play in the business sector. As the South Okanagan’s leading provider of emergency services, Total Restoration has refined its expertise in addressing emergencies caused by fire, water, sewer, and other disasters.
Enhancing Expertise through Collaboration
The restoration industry demands a broad skill set and deep knowledge to address diverse challenges effectively. Total Restoration has forged partnerships with various specialists, including
environmental experts, construction professionals, and insurance companies, to enhance its capabilities. These collaborations allow the company to offer comprehensive solutions that address every aspect of restoration.
By working with industry partners, Total Restoration ensures that hazardous material removal processes adhere to the highest safety standards. Such partnerships ensure that clients receive not only swift service but also the assurance that every project meets regulatory requirements and environmental safety standards. This comprehensive approach is what
has strengthened Total Restoration’s reputation as a trusted industry leader.
Streamlining Operations with Strategic Alliances
Operational efficiency is crucial in the restoration industry, where response time can significantly impact the outcome of a project. Total Restoration understands this and has developed partnerships with local suppliers and tradespeople to optimize its supply chain. These partners provide the necessary materials and equipment swiftly, enabling the company to mobilize resources rapidly in response to emergencies.
Expanding Reach through Community Partnerships
Total Restoration’s partnership with the community has been integral to its success and reputation as a trusted service provider in the region. By actively engaging with local businesses, organizations, and residents, Total Restoration has established itself as a cornerstone of community resilience and support. This partnership involves sponsoring local events, participating in community projects, and offering educational workshops on disaster preparedness and recovery. Such initiatives not only foster goodwill and trust but also reinforce the company’s commitment to enhancing the community’s safety and well-being. By being deeply embedded in the community fabric, Total Restoration ensures it remains attuned to local needs and priorities, enabling it to deliver tailored solutions that effectively support and uplift the community it serves.
Building Resilience through Trust and Alignment
The success of Total Restoration’s collaborative approach hinges on trust and aligned goals. Each partnership is built on a foundation of mutual respect and shared objectives. Clear communication ensures that every party
understands its role and responsibilities, allowing the company to work seamlessly with its partners.
Total Restoration’s commitment to collaborations and partnerships underscores their significance in business success. These partnerships not only contribute to Total Restoration’s growth but also reinforce its position as a leader in the restoration industry. In today’s interconnected world, the power of collaboration cannot be overstated, and Total Restoration exemplifies how businesses can harness this potential to thrive in competitive markets. b
Kettle Valley Memorial Supporting our community before, during and after loss
In the heart of Penticton stands Kettle Valley Memorial (KVM); a family-owned funeral home, a beacon of solace and support for those bidding a final farewell to their loved ones.
KVM stands as a pillar of support, compassion, and community involvement in the South Okanagan.
Through our comprehensive funeral services, celebration of life offerings,
empathetic approach, and commitment to excellence, Kevin Smith and his team have transformed the difficult process of saying goodbye into a meaningful, healing experience for all who seek their care.
Established in 2019 by Kevin Smith, KVM has become synonymous with dignity, respect, and empathy during life’s most challenging moments. At Kettle Valley’s new Main Street location in Penticton, Kevin and his team have built more than a business; they’ve created a modern and warm sanctuary for grieving families. From the moment a family walks through the door, they are greeted with professionalism, comfort, understanding, and experience to guide them through the process of saying goodbye to a loved one who has passed.
One of the most daunting tasks when losing a loved one is navigating the intricate paperwork and logistics involved. KVM takes this burden off the shoulders of the bereaved, handling all necessary
documentation with efficiency and expertise. Whether it’s obtaining permits, coordinating with cemeteries, or filing necessary Estate Settlement Services forms, the team at KVM is there every step of the way, offering guidance and support.
KVM and the dedicated team provide a wide range of services tailored to each family’s needs, ensuring that every aspect of the farewell process is handled with care and compassion. Kettle Valley offers a variety of services to honour and celebrate the life of the departed. From traditional funeral services to personalized Celebration of Life ceremonies, Kevin Smith and his team work closely with families to create a meaningful tribute that reflects the unique essence of the individual being honoured.
Their years of experience have taught them that every family’s journey through grief is unique, and they are committed to providing personalized care to each
Kevin Smith, Founder, Kettle Valley Memorial Services
family they serve. In addition to its services, KVM is deeply involved in the community, supporting local charities and initiatives that aim to ease the burden of grief for others. Through their philanthropic efforts, they embody their belief that kindness and compassion can heal even the deepest wounds.
As KVM grows, Kevin remains committed to his principles of compassion, integrity, and excellence, ensuring families receive the care and dignity they deserve.
Our staff are enthusiastic participants in various community events, finding joy in their involvement. We contribute to local activities such as distributing Easter and Halloween candy at the Safety Village, creating a cheering section for sporting events, participating in channel clean-up
initiatives, and supporting the Senior Centre’s gala and monthly fundraisers. Each event strengthens our community ties and brings pride and fulfillment to our team.
At Kettle Valley Memorial, our commitment to serving the families extends to also building meaningful
collaborations with other local small businesses and organizations that share our commitment to the South Okanagan community. It has been our honour to serve the needs of Penticton and area families for the past five years, and we look forward to many more decades of being of service to our community. b
Swiss Solar Tech Pioneering efficient, custom solar solutions for a sustainable future
Incorporated in September 2001, Swiss Solar Tech Ltd. challenges the status quo by looking beyond what has been done and towards what can be done differently to offer grid-tied and off-grid solar PV system using top quality products.
Swiss Solar Tech creates cost-effective renewable energy solutions with the benefit of having one company oversee the entire project, from planning and design to supplying and installing the equipment. We are committed to providing clients with the highest possible standards of service and support.
Our special area of expertise revolves around offering clients the newest technologies available on the market to custom design the most efficient solar systems possible for each project. Today, our clients range from businesses such as hotels, wineries, manufacturing as well as restaurants, stores, and storage facilities as well as institutional and government buildings.
There are also some solar rebates, incentives, and tax credits available for businesses, wineries and farms as follows:
Clean Energy Investment Tax Credit: A refundable tax credit of 30 per cent on the capital costs of investments until 2034.
The Federal tax provision for clean energy: Under this provision, businesses (including farms) can depreciate the cost of their solar power system at an accelerated capital cost allowance rate of 100 per cent in the first year, exempt of the half-year rule.
Agriculture Clean Technology Program: the Adoption Stream will provide nonrepayable contributions up to 50 per cent to support the adoption of clean technology by Canadian farmers and processors, to reduce carbon emissions.
Supporting this range of clients means that we have to offer a flexible approach. We will take on any site-specific obstacles like shading, rough terrain, or small budgets and turn it into viable options for solar energy production in the most cost-efficient way possible. We also have an experienced staff that can handle any kind of roof from metal and tile to asphalt shingles and flat roofs to steep roofs including building a solar roof for parking lots and restaurant patios as seen in the photo.
Having installed many design-built solar systems for wineries in the Okanagan Valley, including Burrowing Owl, Poplar Grove, Monster Vineyards, Three Sisters, Earlco, Little Engine, Painted Rock, Howling Bluff, Sage Hills, C.C. Jentsch Cellars, Elephant Island, Bench 1775, Joie Farm, Noble Ridge, Stag’s Hollow, Gehringer Brothers, Orofino, and St. Hubertus, Swiss Solar Tech has vast experience in supporting wineries across the region and providing innovative solutions designed specifically to meet their needs.
Currently the solar energy market is the most exciting market to be working in. Energy prices will only increase, and solar power is a non-pollution energy source we can install on most buildings or properties. Additionally, new homes and most of the other buildings under construction will be net zero. With solar technology, we can generate energy on-site, eliminating the need for energy transportation. And the electric vehiclesthat we will soon all be driving – will have the ability to be charged using solar power produced right at home. b
Driving change: Bannister Ford Penticton revs up community involvement
As the sign company was swapping out the word “Skaha” for “Bannister” underneath the big blue oval on the sign facing Highway 97, Jon Foster couldn’t hold back his grin. As the new General Manager and Partner of the newly re-named Bannister Ford Penticton (formerly Skaha Ford), Foster is excited to re-introduce himself, his Ford team, and the Bannister Family to Penticton and the South Okanagan.
“The community response has been absolutely phenomenal,” says Foster, as the letters go up one by one. “Whether it is in the showroom, the supermarket, or the arena, I’ve been blown away by how welcoming Penticton has been to myself and my family.”
Like many families in Penticton, Jon and his wife Shawna consider the hockey arena to be their second home, where both of their two boys play competitively. When they have the opportunity to get out in the fresh air, you’ll find them taking full advantage of the golf and mountain biking that the Okanagan offers.
Foster’s career in the automotive industry began in 2003, and he’s worked in nearly every role in every department that the dealership has to offer. He joined the Bannister Automotive Group in 2022, helping them continue to flourish as one of fastestgrowing automotive groups in Canada.
“The entire Bannister team have been such incredible partners to work with,” he says. “The family has done such great job establishing the brand in Penticton with the Chevy and Kia dealerships, and I’m excited to make sure that when the people in the South Okanagan think cars and trucks, they think of us.”
Starting with a single Pontiac Buick dealership in Barrhead, Alberta, Lyn and Joanne Bannister, along with their children Mark, Chad, and Mary-Jo, built a company that now has over a thousand employees throughout 27 stores across Western Canada. Through that tremendous growth, Bannister continues to lead our local communities in sales, customer service, and charitable initiatives.
That commitment to community involvement is what Foster highlights as a primary reason for the group’s success. “It’s no surprise that all of the best stores I’ve worked in have been deeply involved in community outreach and support,” he says. “And it’s important that we build on the work that Skaha Ford has done over the years to integrate themselves into the community.”
With long-time Chamber Director Dale Cory in store as Marketing Manager, the focus on community continues.
Bannister Ford Penticton was the golf cart sponsor at the Tee It Up for Golf Chamber Tournament in June, the Stage and Entertainment Sponsor at the Summer Camp Penticton Ribfest, and have supported many other organizations, such as the B.C. Hockey Hall of Fame, the Lake City Basketball Golf Tournament, the Osoyoos Ladies Amateur Desert Open Golf Tournament, and Penticton Minor Football Mavericks.
Bannister Ford Penticton was also the host of the Business Excellence Awards Nominee Reception on September 17. “We were so excited to see everyone there!” says Cory. “This was an important community event, and we were proud to host.” b
How Chambers Plan’s Not-For-Profit Structure Benefits Your Business
A “not-for-profit” structure, where surpluses are reinvested in your benefits plan, offers distinct advantages for local businesses with small- to medium-size teams.
No Dividend Payments to Make
Premium dollars are working for you, not to create profit margins. Chambers Plan doesn’t pay out dividends to shareholders, so ALL surpluses are reinvested into the Plan.
Always Adding Value
Any surpluses are used to add valuable supports to all Plans without adding fees.
For employers:
• Professional, one-to-one legal, accounting and HR consulting services
• Templates, guides, checklists, expert insights
Greater Stability
For all employees:
• Second opinion by medical experts for health diagnoses and treatment plans
• App-based mental health supports
With all Health options:
• 24/7 telemedicine
• Expert review of mental health diagnoses and support along the wellness journey
Sustainability is protected by the pooling of rates with over 32,000 client firms, which can lead to surpluses in some elements of the Plan that can then be used to control rates for more stable and predictable renewals. This unique approach has resulted in an average annual increase in Plan premiums of under 5% over the past decade – much lower than the industry norm.
Creating a Healthy Business Community
Investing in Chambers Plan is an investment in healthy local businesses and communities. Chambers Plan is an exclusive benefit that supports your chamber or board of trade, which advocates for and unites local business owners. The Plan is overseen by a board of directors made up of chambers of commerce and boards of trade representatives from across the country who ensure value for their members.
Visit chamberplan.ca to speak to an advisor or to learn more.
