Delaware State University 2022 DEEP Day Program

WELCOME TO DEEP DAY

>> Message from the Dean

Change is the only constant in this world. Thus, the question is whether you will become a patient or an “Agent of Change?”

The theme of this year’s DEEP Day challenges our students to be “present in the moment,” to be conscious of the crises faced by our global societies such as climate change, poverty and clean water, and most importantly – “Become of Agents of Change.” Thus, we are again appealing to the University’s best and brightest for leadership and inclusive solutions. Therefore, we must be good stewards of the time afforded by DEEP Day by envisioning a new world and contemplating solutions to today’s problems.

I would like to thank our corporate sponsors for making the 8th Annual DEEP Day a success! A special note of appreciation goes to our Office of Student and Corporate Engagement, planning committee, and faculty, staff and student volunteers for their leadership, support and enthusiasm in bringing this event to you today.

In closing, the College of Business is “the furnace where the future is forged.” Hence, take advantage of your surroundings; engage in meaningful conversation — go DEEP; establish lasting connections; and “be the change you want to see in this world.”

Sincerely,

Michael H. Casson Jr., Ph.D. Dean

College of Business Delaware State University

“Be the change you want to see in this world.”

PURPOSE of Deep Day

The Delaware Executive Exchange Program (DEEP) Day, sponsored by the College of Business at Delaware State University, is designed to develop students’ soft skills to help them become qualified business professionals.

In the College of Business, our top priority is to ensure that students get a quality education and are empowered with academic and professional competencies to succeed in today’s global workplace. Each student has an Individual Development Plan (IDP) built on the Business Education Student Transformation (BEST) model. The BEST model creates a road map for student success that includes: soft skills, mentoring, conferences, field trips, business case competitions, internships and job placement.

To this end, the DEEP Day agenda supports BEST by allowing students to gain relevant knowledge on such topics as: driving innovation, collaboration and teamwork, personal branding, and the art of the interview. DEEP Day helps lead students down a cocurricular pathway which prepares them to transition from the Delaware State University classroom to the executive boardroom. College of Business students are given an opportunity to build on their academic foundation and expand their experiences with a focus on career readiness. DEEP Day is a premier event that assists students on their journey toward becoming successful business executives with a global perspective.

AGENDA

DEEP DAY 2022: Becoming Agents of Change

DELAWARE EXECUTIVE EXCHANGE PROGRAM

Thursday, October 20, 2022 Bank of America Building DAY DEEP

8:30 a.m. to 9 a.m.

9 a.m. to 9:45 a.m.

Check In and Continental Breakfast

1st floor lobby Corporate Partner Breakfast BOA 309

Opening Session with Keynote Longwood Auditorium

10 a.m. to 10:50 a.m. Session I

Emotional Regulation BOA 111

Conflict Resolution Skills BOA 201 Leading Well BOA 205 Skills to Secure Your Future BOA 217

11 a.m. to 11:50 a.m. Session II

Navigating Your Career BOA 111 Your Mental Health Matters BOA 113

Self-Management BOA 201

Communicating Effectively BOA 205 Professional Presence BOA 217

12 p.m. to 1 p.m. Lunch

1st floor lobby

Networking Luncheon BOA 309 Leadership Luncheon BOA 308

12:15 p.m. to 2:30 p.m. Company Info Fair

1st floor lobby Garage Tours

1:15 p.m. to 2 p.m. Your Mental Health Matters BOA 113

1:15 p.m. to 2:30 p.m.

2 p.m. to 2:50 p.m.

Mock Interviews

Panel Discussions

Panel I: Skills I learned in Undergrad BOA 201

Panel II: Transitioning from Internship to Full-Time Employment BOA 217

3 p.m.

4:15 p.m.

Business Case Competition

BOA 113

Raffles and Giveaways BOA 113

4:45 p.m. Closing BOA 113

AGENDA (VIRTUAL)

DEEP DAY 2022: Becoming Agents of Change Thursday, October 20, 2022 DAY DEEP

9 a.m. to 9:45 a.m.

Opening Session with Keynote

10 a.m. to 10:50 a.m. Session I

Emotional Regulation

Conflict Resolution Skills

Leading Well Skills to Secure Your Future

11 a.m. to 11:50 a.m. Session II

Navigating Your Career

Your Mental Health Matters

Self-Management Communicating Effectively Professional Presence

1:15 p.m. to 2 p.m. Your Mental Health Matters

2 p.m. to 2:50 p.m.

Panel Discussions

Panel I: Skills I learned in Undergrad

DELAWARE EXECUTIVE EXCHANGE PROGRAM

Panel II: Transitioning from Internship to Full-Time Employment

3 p.m. Business Case Competition

4:15 p.m. Raffles and Giveaways

4:45 p.m.

Closing

Leonora Miller

Crew (Employee) Resource Group Program Manager Vanguard

KEYNOTE Speaker

Leonora Miller joined Vanguard in November 2021 and is the Crew (Employee) Resource Group Program Manager, responsible for leading the implementation and execution of the employee resource group strategy.

Prior to Vanguard, Miller led the development and execution of global diversity, equity and inclusion (DEI) programs to increase the diverse talent pipeline for Veterans and Global Technology for JPMorgan Chase & Co. (JPMC). During her tenure at JPMC, she managed the global technology hubs and led the Agile transformation for the supply chain optimization organization. As a Diversity & Inclusion leader, she co-chaired the business resource group focused on the black community and was a DEI Council Member.

Miller is a certified diversity professional and was recognized as one of the Top 100 Diverse Leaders in Technology by the Tech Inclusion Council in 2021. She holds a Master of Science degree from Wilmington University and is the author of “Be the Change: A 30-day Journey toward a new YOU.”

Miller lives in Delaware and enjoys spending time with her family, traveling and creating meaningful impact.

LUNCHEONS Networking & Leadership

Networking Luncheon

Sponsored by Subaru

Subaru will host a Fireside Chat as part of the Networking Luncheon.

Subaru Participants:

Tom Mitchell ( Director of Customer Advocacy)

Jasmine Ingram ( District Part/Service Manager - Eastern Region) Sales

Kadeem Williams ( Senior PMO Analyst ) IT

Renee Rhem ( Vice President of Customer Advocacy)

Kasey Price (DEIB Business Analyst)

Karen Jordan (Director of Talent and Learning)

Leadership Luncheon

Sponsored by JPMorgan Chase & Co.

Keynote Speaker:

Dr. Tia L. Jones, EdD, MEd, MBA, PMP

Dr. Tia L. Jones is currently employed at JPMorgan Chase & Co. and holds the role of Global Diversity, Equity & Inclusion Lead for Internal Audit. In this role, she works closely with the Audit Operating Committee and DEI Executive Sponsors and Committee to develop and execute Internal Audit’s Diversity, Equity & Inclusion programs and initiatives globally. She is responsible for overseeing and providing direction to over 25 Audit Diversity Champions and Work Stream leads, spearhead efforts to build a culture of inclusion and belonging, ensure long-term sustainability of Audit’s DEI efforts, and partner with DEI stakeholders across the firm to keep diversity, equity and inclusion at the forefront of the business. Jones has over 27 years of experience in the financial industry and has progressed through a variety of leadership roles. Jones has a Doctorate in Higher Education Leadership with a specialization in Instructional Technology Education and holds an M.B.A., M.Ed. in Adult Education, M.Ed. in Instructional Technology, as well as BS and AS degrees in Business Administration from Widener University. She has served in the capacity of Adjunct Professor for over 14 years at Wilmington University, University of Maryland University College and St. Joseph’s University teaching an array of business and project management courses.

SESSIONS

EMOTIONAL REGULATION

Emotional regulation is a key component that supports overall health and well-being. As each individual’s capacity to regulate their emotions increases, so does their ability to engage positively with all parts of our world. As humans, individuals will never have complete control over what they feel, but they have a lot more influence over how each person feels than it seems. In this session, students will learn how to improve their emotional well-being, and the quality of their personal, social and work life.

CONFLICT RESOLUTION SKILLS

Proper conflict resolution skills are designed to keep disagreements from escalating while continuing to discuss each point of view and eventually reach a collaborative conclusion. By using conflict resolution skills, individuals will be better equipped to learn from and teach others in both professional and personal realms. In this session, students will learn how to deal with conflict situations, set clear expectations, and learn how to manage themselves and others in these difficult situations.

LEADING WELL

As a leader, it is important that you learn ways to effectively lead. Leaders with a clear understanding of their individual communication styles, and how they complement or contradict the team dynamic, lead well. This session will help students learn traits of leading well.

SKILLS TO SECURE YOUR FUTURE

Having competitive job skills is an important part of developing a career. There are many qualities that are universally desired by employers regardless of their field. Transferable skills include communication, trouble shooting, decision making, leadership, and problem solving. In this session, students will learn what they need to do to stay relevant for future workspaces.

intimidating. Today’s workplace is constantly evolving, jobs exist now that weren’t thought of a few years ago, and opportunities fluctuate and vary with changing economic realities. The goal of this session is to lay the foundations of effective ongoing career management that will continue to help students as they move beyond DSU and navigate the opportunities and challenges in the years ahead.

YOUR MENTAL HEALTH MATTERS

Every mind matters at work and in the classroom. It’s time to Increase awareness of mental health and its potential incidence and impact in the workplace, challenge existing stereotypes of mental illness, and explore how one might better support their colleagues. In this session, participants will have an opportunity to consider their current mental health and strategies to ensure continued health and wellbeing in their current context.

SELF-MANAGEMENT

Self-management is the ability to regulate emotions, thoughts, and behaviors effectively in different situations. From stress management to goal setting, selfmanagement skills are crucial in the workplace as they help individuals contribute to a better work environment for themselves and their co-workers. Having a team that’s able to manage itself in terms of productivity, quality, innovation, and profitability adds enormous bottom-line value to any business. This session is for students of any level who want to master their self-managing skills in order to thrive both personally and professionally.

COMMUNICATING EFFECTIVELY

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. This session identifies the necessary ingredients of any conversation. Students will learn to be a better communicator by exploring the communication process and how different communication styles affect their personal style.

PROFESSIONAL PRESENCE

NAVIGATING YOUR CAREER

Navigating career changes, seeking promotions, setting your personal career path, making professional goals, and understanding the job market does not have to be

A student’s professional image is one of your most valuable personal resources. It helps individuals interact effectively with co-workers, deal successfully with clients and even move up the career ladder. This session will help students gain skill and confidence in how them present themselves. They will discover tips for building credibility through better communication habits. In addition, they will learn how to better deal with difficult people and situations.

PARTICIPANTS Corporate

Hanif (Adam) Ahmad

Adam Ahmad is the Community Reinvestment Act (CRA) Officer at Barclays US Consumer Bank, located in Wilmington, Delaware. Ahmad has risen through the ranks at some of the financial industry’s biggest names — utilizing his background in real estate and control as well as his passion for the surrounding community — to reach his current position with Barclays. As CRA Officer, Ahmad takes lead on Barclays’ commitment to return a share of its capital back into the community in which it operates. He is responsible for identifying opportunities for capital investment and working with business owners, nonprofits and real estate developers to see how Barclays can best help them be successful in their ventures. Ahmad joined Barclays in 2013 as a Partnership Control Lead, looking at the processes involved in various business ventures and putting controls in place to ensure the company stayed protected throughout new product launches and initiatives. Prior to Barclays, he worked in real estate at JPMorgan Chase and as the Senior Risk and Control Analyst at Bank of America.

Herbert F. Broadwater

Herbert F. Broadwater II (Herb) is a Father, Talent Acquisition Professional, Mentor and Motivator who received his advanced education from Cheyney University with a Bachelor of Science in Industrial Engineering Management. Also, while at Cheyney, he became a member of the highly esteemed Alpha Phi Alpha Fraternity, Inc. Over the course of more than 18 years, Broadwater has cultivated his craft in Strategic Talent Acquisition with various Fortune 500 companies spanning markets in Global Information Technology, Banking, Staffing and Global Healthcare Technology. Through it all, he’s come to realize the revelation of the calling on his life to lead, motivate and encourage people to be their very best. This has led him to over six years in leadership capacity working with various nonprofit organizations such as Kuumba Academy Charter School, Cornerstone Fellowship Baptist Church Brotherhood, Leander MorrisAllen Clark Music Scholarship Foundation, The Monday Club, One Village Alliance, Raising Kings and the United Way of Delaware.

Jean-Luc Dorvil

Jean-Luc Dorvil is currently employed at JPMorgan Chase & Co. on the TCIO CTMO Liquidity Team as an analyst. In this role, he is responsible for producing various reports which highlight the liquidity position of the firm. He also partners with internal data source providers and risk stakeholders across all lines of business to complete data investigations and resolve data quality issues. Dorvil was selected to be part of the Analyst and Associate Council at JPMorgan Chase & Co. five months after joining the firm. He is part of the Navigation Pillar which main focus is to guide analysts and associates through the different resources available to them within the firm. Dorvil was also selected to be part of the Drexel Co-Op Program where he serves as a Buddy/Mentor to an intern. He participated in various initiatives to aid with Talent Recruitment at the firm. Some of those initiatives included: DSU 6th Annual Senior Dinner, DSU DEEP Professional Presence Workshop and DSU DEEP Day Mock Interview. Dorvil graduated from Montclair State University with a Bachelor’s in Business Administration with a concentration in Finance.

Ted H. Dwyer, III

Ted Dwyer is a Senior Vice President in Global Human Resources at Bank of America responsible for all human resource activities for several leaders in Global Operations for the company. He is also the Delaware and Greater Philadelphia Market President Human Resources executive. Dwyer joined MBNA in 1994 and has held numerous leadership positions in both MBNA and Bank of America. Prior to joining Global Human Resources in 2006, he was the Chief of Staff for the Chairman of MBNA’s Global Card Services international businesses. Dwyer holds a Bachelor of Arts degree from the Pennsylvania State University and earned his Executive MBA from Penn State’s Smeal College of Business. Dwyer is the Chair of the Cancer Support Community Delaware Board of Directors. He is also a previous board member of the B+ Foundation inWilmington, Delaware, and is the past-Chair of the Four Diamonds Fund Board in Hershey, Pennsylvania. All three organization's goals are to conquer cancer. Dwyer is also the past-Chair of the Sanford School Board ofTrustees.

Banjo Fabunmi

Adebanjo Fabunmi is the Chief Financial Officer for the Small Business Bank at Capital One. He is responsible for all financial management functions including planning, budgeting, and reporting. His team provides financial advice and strategic direction to support the business mission of helping small business owners succeed. Fabunmi is a graduate of Virginia Commonwealth University (Bachelor of Science in Accounting) and Golden Gate University (Master of Science in Taxation).

Erika Fosu is the Diversity Recruiting Specialist at Vanguard. Within this role, Fosu’s primary focus is to increase representation of diverse talent within the financial industry through talent attraction efforts. Fosu supports the Black talent strategy for the Southeastern region and consults with internal recruiting teams to redefine their recruitment strategies to ensure there is a D&I focus. During her time at Vanguard, she has held a variety of roles in the Retail and Human Resources divisions. She received her Bachelor’s degree in Psychology from Clemson University and her Master’s in Organizational Development at Edgewood College.

Lisa Quinn Giacomini

A lifelong Delawarean, Lisa Quinn Giacomini graduated from University of Delaware with a B.A. in English and a minor in Women’s Studies. Giacomini is a true social native having worked in digital marketing for the past 14 years. She began her career at an online marketing firm where she learned the fundamentals of SEO, search engine marketing, and the emergence of social media for business. Her diverse experience there was the conduit to her next position leading the Mid-Atlantic and South Jersey social community management and advertising for AAA. Giacomini’s aptitude for social brand management led her to Barclays in 2013 where she has created and executed social strategy for the brand, partners, customer service and existing customer marketing. She currently oversees the social media team for the US Consumer Bank leading overall channel strategy.

Jillian “JJ” James

Diversity Equity and Inclusion is not a tag line for Jillian “JJ” James; it speaks to the core of who she was raised to be. “One cannot chart this course if there isn’t a personal connection to the purpose,” she shares. James sits on the Diversity Council for Corporate Controllers, CIB F&BM and Control Management as Co-Lead of the Recruiting Pillar at JPMorgan Chase & Co. Her focus is to increase HBCU engagement, recruiting, coaching and mentorship. James believes in the building of Culture Creators; those who will procure and nurture a more equitable and inclusive organization. That said, it’s an honor and responsibility she takes earnestly. James’ career at JPMorgan began 25 years ago as an administrative assistant in New York. Although her many roles in Credit Trading, Loan Trading, Governance and Global Program Management were in support of senior management within the Corporate and Investment Bank, she managed to establish a network of influential colleagues with whom she shared her passion for creating the same opportunities she was afforded in a more equitable way. James has been mentor to countless summer interns, GF&BM analyst classes and is trusted council and advisor to those in the FAIR organization and beyond.

DaJuan Lucas is a Manager of Early Talent Engagement, Diversity Recruiting Strategies at Vanguard. Within this role, Lucas leads early talent attraction which is inclusive of early career partnerships, Historically Black Colleges and Universities (HBCUs) and Hispanic Serving Institutions. Lucas began his career at Vanguard in July 2015 as a Vanguard Accelerated Development Program participant after graduating from East Carolina University with a Bachelor’s degree in Management and MBA with a concentration in Marketing. In his current role, he leads the early talent attraction arm of the diversity recruiting strategy. He also serves as Chief of Staff for Vanguard Black Professional Network, where he contributes greatly to the attraction, retention, and engagement of Black crew members at Vanguard.

Azura Mason

Azura Mason joined Barclays in 2014 and is now the Global tWork. She is responsible for the strategic cution of the Race atWork agenda across the colleague, community and client pillars. In her previous role as Head Business Management for BBPLC Legal, she provided rational support and guidance to Mark Shelton, BBPLC eneral Counsel, and his leadership team. Prior to joining Mason worked for Sullivan & Cromwell LLP. She graduated from the University ofVirginia with a degree in African-American Studies and received her law degree from Howard University School of Law. Mason was a member of the Barclays Black Professional Forum’s Americas Research Team and winner of the Barclays Citizenship & Diversity Award for Network Excellence. The team provided the research and framework for the current Race at Work agenda, as well as supported the creation of the Race at Work taskforce. Mason sits on the Board of Directors for the Mary McLeod Bethune Day Academy Public Charter School, serving students in under-resourced communities of Washington, DC.

Sambria A. Mitchell

Azura joined Barclays in 2014andis now the Global Head of Race at Work. She is responsible forthe strategic executionof the Race at Work agenda across thecolleague, community andclient pillars.In her previous role as Head of Business Management for BBPLC Legal she provided operational support and guidance to Mark Shelton,BBPLC General Counsel, and hisleadership team.

Prior to joining Barclays, Azura worked for Sullivan &Cromwell LLP. Shegraduated fromthe UniversityofVirginia with a degree inAfricanAmerican Studies and received her law degree from Howard University School of Law.

Azura was a member of the BarclaysBlack Professional Forum’s Americas Research Team and winnerof the Barclays Citizenship & Diversity Award for NetworkExcellence. The team provided the research and framework for the current Race at Work agenda, as well as supported the creation ofthe Race at Work taskforce. Azura sits on theBoard of Directors for the MaryMcLeod Bethune Day Academy Public Charter School, serving students inunder-resourced communities of Washington, DC.

A recent graduate from Delaware State University, Sambria Mitchell earned her Bachelor of Arts degree in Political Science. During her undergraduate years, Mitchell completed various internships including the JPMorgan Chase Global Finance & Business Management internship in Newark, DE. Soon after, she was offered a full-time position as a JPMorgan Chase Global Finance & Business Management analyst and is currently sitting in the Treasury & Chief Investment Office. Throughout her professional career and undergraduate years, Mitchell has had opportunity to intern with TD Bank, where she developed banking skills as well as working on communication and customer relation projects. A professional career that is multifaceted has always been her goal, so in addition Mitchell interned with Delaware State University’s Instructional Technology team, where she worked firsthand with the Apple company campus wide integration program. Mitchell has also had the privilege to act for her university, gaining several Thurgood Marshall College Fund scholarships and representing the top talent within HBCUs around the country by participating in their annual Leadership Institute in Washington D.C. Continuing her undergrad engagements, Sambria is also a former

Erika Fosu

DaJuan Lucas

Biography

SambriaA. Mitchell

Resident Assistant, where she managed staff and building needs for Delaware State University’s Housing and Residential Education department, all while acting as a mentor and resource for academic and institutional questions.

Archie T. Payne III, CTP

Archie Payne joined Visa in 2016 and is part of its Global Merchant Solutions and Acquiring team serving as Senior Account Executive leading the North America Insurance Segment. Payne has extensive experience in Cash Management with applied and practical knowledge obtained from positions held during his over 30 years career in Finance, with 25 years dedicated to the commercial banking space. He currently manages consumer and commercial related merchant focused support for Visa. Payne has been a Procure to Pay specialist for the past 15 years, providing advisory and relationship expertise to help various members within the ecosystem achieve their Accounts Payable and Accounts Receivable management objectives.

Sam Philogene

Sam Philogene, Executive Director, is an Operations Manager for JPMorgan Chase within the Treasury Chief Investment Office (TCIO). Philogene has over 20 years achievement in the financial service industry leading financial and risk management teams and projects for high-value organizations.

Philogene is a strategic business leader with a proven track record of creating and leading high-performing teams. He has a passion for building and optimizing operational processes, developing employee growth development strategies and talent retention tactics. Philogene oversees the Corporate Treasury Liquidity, Fund Transfer Pricing, Structural Interest Rate Risk Middle Office teams in Delaware who support both on and off-balance sheet products. The teams are responsible for ensuring the accuracy and completeness of all information in support of the firm’s internal and regulatory Liquidity Risk, Fund Transfer Pricing & Interest Rate Risk reporting & analytics.

Nichole Piper

Group Operations Manager for Collections Services Asset Sales. Her role was expanded, in January 2014, to include aligning the 30+ Non-Contact Vendors (NCV) within Collection Services to the Standard Operating Requirement and building out the rigors to ensure riskfree partnerships with the NCVs and Buyers. In June 2014, the NCV management function was transitioned to a colleague and Piper assumed responsibility for Debt Management and retained the Asset Sale Line of Business. Just prior to joining RFS, Piper was the Collections & Recovery Unit Manager II responsible for the HELOC Estate Recovery, HELOC Recovery, CVL BKO Front Line Units as well as Asset Sales and Debt Management. Piper attended Delaware State University where she majored in Business Management.

Renee Rhem

Renee Rhem is Vice President, Customer Advocacy for Subaru of America, Inc. (SOA). In her role, Rhem leads the customer advocacy department and oversees the Subaru customer experience across all channels ensuring the Subaru Love Promise is present at all interactions with customers. Her team also works to maintain customer and brand loyalty and fosters positive partnerships with more than 630 Subaru retailers to resolve customer issues. Rhem brings more than 20 years of experience to the SOA executive team. Prior to joining SOA, Rhem was vice president, operational effectiveness at Prudential Financial where she led more than 200 customer service associates managing 480,000 customer insurance claims per year. She previously spent nearly 10 years at Independence Health Group as the vice president, sales support and vice president, customer service and 13 years in various leadership roles at Bank of America. Rhem holds a bachelor’s in psychology from Spelman College in Atlanta and is on the board of directors at Las Americas ASPIRA Academy (Delaware Charter), and a member of Alpha Kappa Alpha Sorority, Inc. and the National Alumnae Association of Spelman College.

Stephanie Wharton

Stephanie Wharton is a Business Analyst Recruiter for HBCUs/HSIs and has been with Capital One for several years, working out of its Wilmington, Delaware, office.

Dmitri M. Yearby

Nichole Piper

Senior Vice President, Client ServicesSite Leader

DmitriYearby joined theTreasury Chief Investment Office (TCIO) at JPMorgan Chase & Co. as a GF&BM Analyst in July 2021. He is currently in his second rotation as a financial analyst on the CorporateTreasury Middle Office team. During his first rotation, he served a controller on the Treasury Chief Investment Office Financial Control team. Yearby was a part of JPMorgan’s first virtual internship program where he was able to learn about the firm and secure his full time offer with the firm going into his senior year of college. Since joining the firm, Dmitri has contributed to many DEI initiatives and events including Juneteenth Week, Celebrating the Women of FAIR, and more. Due to his commitment to service inside and outside of the firm, he was named a 2022 Delaware Business Times 40 Under 40 Honoree. Yearby is a proud graduate of the first degree-granting HBCU, Lincoln University of PA. He graduated with his Bachelor of Science in Finance in May 2021. While at Lincoln, he held many roles and responsibilities such as being a Resident Advisor, 2018 Man of the Year and the 29th Mister Lincoln University of PA.

Nichole is the Consumer & SmallBusinessClient Services Site Leader for RetailFraud Services (RFS). In this capacity, she leads the efforts of ~300 employees including fraud clientservice representatives, businesssupport leadersandteammanagers. RFS is responsible for servicing inbound calls from ATM/Debit and USCC retail clientswho have self identifiedfraud or whose account triggered a fraudstrategy.In addition to delivering a positive client experience, westrive tomaximize theapproval of legitimate transactions while mitigating fraud losses.

Nichole Piper is the Consumer & Small Business Client Services Site Leader for Retail Fraud Services (RFS) at Bank of America. In this capacity, she leads the efforts of ~300 employees including fraud client service representatives, business support leaders and team managers. RFS is responsible for servicing inbound calls from ATM/Debit and USCC retail clients who have self-identified fraud or whose account triggered a fraud strategy. In addition to delivering a positive client experience, it strives to maximize the approval of legitimate transactions while mitigating fraud losses. Piper joined Bank of America in 1991 as a part-time Telesales Representative. She served in several roles in Telesales before joining Customer Assistance in 2004. In 2008, Piper became a Performance Manager overseeing the efforts of third-party collection vendors. Piper transitioned to the Asset Sales team in 2011, and was the primary leader in the development and implementation of the Debt Buyer Due Diligence program, which was referred to as “best in class” by the CFPB. In 2013, Piper accepted the role as the

Nichole joined Bank of Americain 1991 as a part time Telesales Representative. She served in several roles in Telesales before joining Customer Assistance in April2004. In July 2008, Nichole becamea Performance Manager overseeing the efforts of third-party collection vendors. Nichole transitioned to the Asset Sales team in2011, and was the primary leader in the developmentand implementation of the Debt Buyer Due Diligence program , which was referred to as “best in class” by the CFPB. In Oct. 2013, Nichole accepted the role as the Group Operations Manager for Collections Services Asset Sales. Nichole’s role was expanded, in Jan. 20 14, to include aligning the 30+

Contact Vendors (NCV) within Collection

COMPETITION Business Case

>> Case Premise

SPECIAL THANKS TO OUR SPONSOR!

One of the most powerful diversity, equity, and inclusion (DEI) actions a company can take is to support diverse business partners and significantly increase their spending with diverse suppliers and vendors in their value chain. A mere handful of socially conscious major companies like UPS, Target, and others have long played a role in addressing racial injustice through supplier diversity programs that promote an inclusive approach to procurement. As the spotlight on systemic racism combined with economic pressures of inflation and recession roils the Corporate America, these programs are more important than ever.

Of course, it can take a considerable time for large companies to find, evaluate, and forge connections with new suppliers and vendors. On top of that, in many markets or industries, minority-owned and under-represented businesses don’t exist at the scale or scope needed given the systemic challenges and barriers they face.

Deep Day Case Competitors will analyze how incorporating a diverse supply/value chain can impact an organization in terms of social responsibility, competitive edge, and community outreach.

>> Case Question

How should Corporate America seek, create, and/or employ a diverse supply/value chain program? What are the major components of such a program, how to measure impact from such a program, what are major advantages and what role can HBCUs play in support of such programs as companies seek partnership alliances?

>> Judges

ADAM AHMAD

Reinvestment Act Officer

US

AZURA MASON

Head of Race at Work

LISA QUINN GIACOMINI

VP, Head of Social Media

US

Bank

THANK YOU To Our Sponsors!

The College of Business would like to sincerely thank you for your continued support of our students! Your contributions made DEEP Day possible.

PRESENTING

BUSINESS CASE COMPETITION

PLATINUM

SILVER

COMPANY INFORMATION FAIR

Advancing Equity for All

We’re dedicated to building a more equitable and inclusive future, providing greater economic opportunities for minorities, women, LGBT+, people with disabilities and veterans through:

• Partnerships and contributions that help build strong communities

• Career guidance for students and professionals to grow and thrive in the workplace

• Expanded programs for entrepreneurs and small businesses

• Financial health tools and programs that help people meet long-term goals

• Innovative solutions for the future of sustainability

To learn more, visit jpmorganchase.com/dei

•

JPMorgan Chase offers a wide range of opportunities for you to continuously learn and innovate in a caring and supportive environment. No matter your skills or interests, you can find a path that is right for you. Click the below opportunities to learn more about these programs.

Structure deals, products and loans for corporate, commercial and government clients.

• Commercial Real Estate: Provide owners, developers and investors the financial resources they need for real estate investments large and small.

• Corporate and Investment Bank Risk: Mitigate and manage risk, and maintain transparency with management, clients, regulators and shareholders.

• Corporate Client Banking and Specialized Industries: Advise complex companies with commercial banking and investment banking needs.

• Investment Banking: Advise the world's largest corporations.

• J.P. Morgan Wealth Management Financial Advisor Development Track: Learn the fundamentals of working with clients while getting in-depth industry training.

• Middle Market Banking and Specialized Industries: Advise growing and mid-size corporations across various industries.

• Payments & Corporate Banking: Work with 100,000+ clients in 150 countries to support cash management and payment needs.

• Security Services Leadership: Develop investment solutions & strategies for our institutional clients.

Market & Investment Strategies

markets and develop

strategies.

• Asset Management: Manage money for the world's largest institutions.

• Asset Management Risk: Manage risk in our institutional investment and private bank businesses.

• Global Private Bank: Help clients plan,

and bank to create the life and legacy they envision.

• Markets: Become an expert in financial markets within sales, trading or research.

Engage and assist our internal clients at all levels of the firm on various aspects of their function.

• Chase Leadership Development: Drive high impact projects across Chase's core lines of business.

• Chase Financial Advisor Development Track: Learn the foundations of the investments we offer with in-depth industry training and active client engagement.

• Corporate Analyst Development: Develop cross functional business skills while helping internal clients across all lines of business.

• Global Finance & Business Management: Drive business strategy through sound financial analysis.

• Human Resources: Manage our greatest asset — our people.

• Internal Audit: Safeguard the firm and improve our processes.

• Internal Audit Technology: Review the firm's technologies to manage risk.

Drive our businesses via application development, data analytics, mobile, cyber security and machine learning.

• AI & Data Science: Apply the latest Data Science techniques to our unique data assets while collaborating with traders and salespeople to drive the data-led transformation of our businesses.

• Focused Analytic Solutions Team (FAST): Develop and execute actionable data science and analytical solutions on a Big Data platform in a consulting-style environment.

• Software Engineer: Create and improve tech design, analytics, coding and testing.

• Tech Connect: Build your coding knowledge and skills through this full-time primer program.

• Commercial Banking Innovation Development: Deliver key product capabilities and strategic insights, and drive value for our clients.

These events and programs are typically for early-year undergraduate and MBA students looking for an opportunity to be introduced to our industry and learn more about what we do here.

• Advancing Black Pathways and Advancing Hispanics and Latinos Fellowship: Fellowships held during summer for undergraduate sophomores that self-identify as Black, Hispanic, or Latino/a. Students will have the opportunity to get exposure to our senior leaders, learn about our businesses, build professional development skills and positively impact the future of people’s lives, our firm and our industry.

• Career.edYOU Academy: A virtual educational program designed for college sophomores from historically underrepresented backgrounds interested in a career in financial services. This program will deliver an immersive experience introducing you to internship opportunities and insight into our recruiting process.

• Early Insights: We offer opportunities for underrepresented sophomores and juniors to explore potential career paths within our company. Explore our programs for additional resources for students who self-identify as Asian-Pacific Islander, Black, Hispanic-Latinx, LGBT+, Military Veterans, and Students with Disabilities, and Women.

Join our Student Talent Network to stay informed of events and job opportunities!

JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

mission leads the way. Take us even further.

Everyone has potential. Grow it here.

Calling all 1st and 2nd year students at Delaware State University! Explore the possibilities at the 2022 Vanguard HBCU EXPLORE Program made just for you! This virtual program will take place on December 13th and 14th, 2022.

is open from October

through October 31st.

There’s so much out there to discover.

A Subaru with standard Symmetrical All-Wheel Drive hugs the roads that bring us together. Subaru proudly supports Delaware State University’s DEEP Day, helping students bridge gaps and to become agents of change. Love. It’s what makes a Subaru, Subaru.

Learn more at subaru.com.

trademarks.

The BRZ. Sports car purity as only Subaru could engineer.

Every road is an opportunity to learn. Subaru is a proud sponsor of DEEP Day.

Delaware State University’s DEEP Day helps students to become agents of change. Subaru proudly supports The Delaware Executive Exchange Program (DEEP) Day. Love. It’s what makes a Subaru, Subaru.

Learn more at Subaru.com.

Subaru is a registered trademark.

2022 DEEP DAY PLANNING COMMITTEE

Dr. Michael Casson (Chair)

Hughes (Co-Chair)

Comer

Lillie Crawford

Dorsett

Faria-Frisby Dr. Praveen Pinjani

LaShawne Pryor Kinya Robinson Wade Robinson

Sacchetti

Kyle Spaulding

Wilson

Powering Opportunity

DEEP Day Competition

We’ve seen the future, and it’s you. Our internships and graduate programs aren’t just about gaining hands-on exposure to projects that matter. They’re also about building a supportive and inspirational network as part of a diverse and inclusive team. Professional and personal growth fresh out of college? That’s life at Capital One.

Let’s connect facebook.com/ CapitalOneCareers linkedin.com/ company/capital-one twitter.com/ capitalonejobs instagram.com/ capitalonecareers youtube.com/ user/capitalonejobs

Learn more about careers at Capital One

Scan the code to visit capitalonecareers.com

EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/veteran

Joelle Management Rotational Program

Breakthru Beverage Group is a leading North American distributor of the world's premium wine, spirit and beer brands.

We are a family-owned company with operations and Affiliates spanning 14 U.S. markets and Canada.

More than $5 billion in annual sales are driven by 7,000 associates.

building, marketing, consumer insights, and market intelligence drive the business forward.

We’re right around the corner. And always in yours.

For nearly 200 years, WSFS Bank has stood for one thing: Service. We’re committed to doing what’s right and helping the communities where we live, work and play. That’s why we’re honored to support Delaware State University and the College of Business.