Arbury Handover Essentials Everything you need to know ahead of handover day and more...
Contents We’re with you for the road ahead
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New car handover day 4 Vehicle protection 7 Cosmetic Repair Insurance 8 Servicing 9 Service plans 11 Accessories – Abarth 13 Accessories – Fiat 14 Connectivity – Abarth 15 Connectivity – Fiat 16 Electric driving 17 Customer feedback 19
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We’re with you for the road ahead Congratulations on purchasing your brand-new vehicle from Arbury. We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership. We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.
#TeamArbury
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New car handover day The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available.
Procedure & documentation To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.
VERY IMPORTANT INFORMATION Financial payment – preferred method of payment (bank transfer) If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or Fiat FGA, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows: Account name: CATHEDRAL MOTOR COMPANY LTD Bank name:
Barclays Bank
Sort code:
200771
Account:
13615227
The necessary documentation is as follows: Proof of identity •
Copy of driving licence, photocard and counterpart
•
Proof of address
•
Utility bill (no older than three months)
•
Council tax demand (no older than three months)
•
Bank statement no older than three months (when client lives with parents)
Please note that all name/address details should match.
Cash settlement Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.
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Other payments
FCA compliance
Please note cheques or drafts are not
You will receive two emails from
accepted.
accountmanager@automotivecreditcompliance.
Switch or any other debit cards will be
com. One email will contain your Statement of
accepted on the day of handover.
Demands and Needs, and the other will have
(If paying on debit card, please prenotify bank
your GAP opt-in email. To accept the product,
of transaction.)
you will be provided with a pin.
All card payments are limited to £1,000. Balance of any payments above £1,000 must
Fuel
be paid by bank transfer.
Your new car will be supplied with a minimum
We do not accept American Express.
of 10 litres of fuel.
Personal registration plates
Work required
Since the closure of all local DVLA offices,
Please note: any remedial work or accessories
we are no longer able to assist in the transfer
required on any car must be agreed and
or retention of any registration. This can now
written on your vehicle order and confirmed
take up to six weeks to process; all paperwork
by a member of our management team; no
has to be posted to DVLA Swansea.
verbal agreement for work will be accepted. If
Any retention must be processed at the time
it is not written down, no work will be carried
of order as we are unable to accept your part-
out.
exchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.
Employee privilege forms If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.
Used car administration fee For each used car sale, Arbury will charge an administration fee of £150, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.
Cancellation Fee Once your finance documents are signed, any cancellation made by you, the customer, could result in a buy-back charge of up to £350.
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Things to know if you’re part-exchanging Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:
Compulsory •
V5 new-style registration document in your name and current address
•
MOT certificate (if applicable)
•
Service and handbooks for your part-exchange
•
Both main and spare keys
•
Locking wheel nut keys
•
Radio code and transponder card (if applicable)
•
Charging cables or EV accessories (if applicable)
Should any of the above not be available, a revaluation of your part-exchange is required. Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.
DVLA declaration Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.
Payments Any part-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.
Personal data Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.
Personal belongings Please ensure that all your personal belongings are removed from your partexchange before it is handed to Arbury.
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Keep that showroom shine Vehicle protection with LifeShine – £399 Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:
UV rays
Acid/ alkaline rain
Mud and dirt
Road salt
Bird droppings
The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.
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Don’t dent your confidence Why Cosmetic Repair Insurance could be for you – from £329* At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.
To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including: •
Light scratches
•
Bumper scuffs
•
Chips
•
Minor dents
•
Minor cosmetic damage to alloy wheels.
A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value. Please speak to us for full terms, conditions and limitations.
*Dependent on damage, age of vehicle and colour.
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Keep your car running smoothly Discover our servicing solutions
Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturertrained technicians who will help keep your Abarth or Fiat safe and roadworthy, as well as meeting environmental standards. Book your service online, at a time that suits you. With three appointment types to choose from, your service can work around you:
Drop-off and leave Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.
Courtesy Car With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.
Waiting at dealership Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.
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Introducing A.R.B A.R.B is our Automated Reminder Bot. They are a oneof-a-kind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car. A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about. We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!
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Service plans from £12.49 per month – ask us for a quote!
Avoid unexpected servicing costs Spread the cost with a tailored service plan Taking out a service plan gives you the peace of mind that your servicing is budgeted for, with the flexibility to pay over an extended period. Not only that, spreading the cost with locked-in monthly payments also prevents unforeseen or inflated costs. With maintenance booked in line with your manufacturer’s service schedule, you can relax knowing your car gets the attention it deserves and you’ll never miss a service. And, with our Abath- and Fiat-trained technicians using competitively priced genuine parts, we’ll keep your car in great condition and help prevent future issues.
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Abarth and Fiat service plans Abarth Easy Care Abarth Easy Care gives you the reassurance that your servicing is taken care of. Every time you have a scheduled maintenance appointment, we’ll monitor your car’s most important systems – all fluid levels are checked, filled or changed depending on age or miles travelled. We have a plan to suit you and your budget, plus a range of courtesy cars available to book. Ask your Arbury sales representative for a personalised quote.
The benefits: •
Transparent pricing that protects you against inflation
•
Genuine parts, qualified technicians and specialised tools
•
Includes 24 months’ unlimited parts and labour warranty guarantee
•
All check-ups and software updates are included
•
European coverage
FIAT Easy Care Everyone wants their car to be a long-term investment. With Fiat FlexCare, you know that your vehicle is receiving the best possible care – allowing you to go further for longer. Every time you have a scheduled maintenance appointment, we’ll monitor your car’s most important systems – all fluid levels are checked, filled or changed depending on the age or miles travelled. We have a plan to suit you and your budget, plus a range of courtesy cars available to book. Ask your Arbury sales representative for a personalised quote.
Get three years’ servicing from just £349 on selected Fiat models.*
Easy C are from
£349 *
*T&Cs apply. Easy Care servicing promotion is applicable to Fiat 500, 500X, Panda & Tipo ordered between 01/01/2023 and 30/06/2023 and registered by 30/09/2023. Valid for retail purchases only.
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Your new vehicle, your way Check out our Abarth accessories Express your individuality with our range of Abarth accessories at Arbury. You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades. Increase the level of adrenaline behind the wheel of your new Abarth. Thanks to the wide range of authentic Abarth accessories provided by Mopar, you can customise its aesthetics with sporty features such as mirror covers, side stripes or alloy wheel kits. Or you can enhance your connectivity with an array of multimedia accessories, such as device chargers.
Click here to shop all Abarth accessories
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Your new vehicle, your way Check out our Fiat accessories Express your individuality with our range of Fiat accessories at Arbury. You can now customise your pride and joy down to the very last detail, with our excellent range of add-ons and styling upgrades. Vamp up your vehicle’s sporty looks with authentic Fiat hood, roof and side decals or sport pedals. Or protect it with velour carpet mats. Enhance your connectivity with an array of multimedia accessories. Or, if you’re an adventurous type, check out our luggage options, including boot storage boxes or roof bars. Accessories are carefully designed to fit Fiat vehicles and fully tested to ensure they meet the highest manufacturer standards. Contact your local Arbury dealership to discover the full range of accessories available for your Fiat model.
Click here to shop all Fiat accessories
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Be seamlessly in sync Everything you need to know about Abarth Connect services
With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier! Here’s everything you need to know about Abarth Connect services app!
Mopar® Connect services are available as an accessory if you already own a compatible Abarth car. Opting for this service provides you with a dedicated assistance service, available to offer support in case of theft, accidents or breakdowns. What’s more, the new remote function enables you to easily check your car’s status and location using your smartphone. For details on compatible vehicles, availability and activating services, please contact your local Arbury.
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Be seamlessly in sync Everything you need to know about Fiat Connect services
With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier! Here’s everything you need to know about Fiat Connect services!
Uconnect™ services Selected Fiat vehicles, including the New Fiat 500, come equipped with the Uconnect™ Box, which enables Uconnect Services – a range of connectivity features. These services offer the convenience of staying connected with your car via the Fiat mobile app for smartphones and smartwatches, even when you’re away from it. Plus, the Uconnect™ Box comes pre-installed and activated for immediate use. Mopar® Connect If your Fiat vehicle doesn’t come with the Uconnect™ Box as standard, you can opt for Mopar® Connect services as an accessory for an existing vehicle or as an option when ordering a new one. With Mopar® Connect, you can easily manage your car on a daily basis from wherever you are using your smartphone. These services are designed to support you and keep you connected with your pride and joy. Uconnect™ LIVE Available across the Fiat range, Uconnect™ LIVE helps you stay connected to your digital world while driving safely in any Fiat model. By linking your smartphone, you can listen to your favourite tunes, keep up-to-date with world news and stay in touch with friends – and do so safely. Additionally, Uconnect™ LIVE offers eco:Drive™, which can help you enhance your driving habits. For details on compatible vehicles, availability and activating services, please contact your local Arbury.
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Making electric driving a breeze Top tips for getting the most out of your EV If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.
Charging It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple! First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!
Home charging More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple! Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.
Charging at work With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.
Public charging The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.
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Optimising your EV range Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.
1. Adjust your driving style As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.
2. Pack light Increased loads require more power, so pack sensibly when you head out on a road trip!
3. Engage eco mode Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!
4. Temperature check On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.
5. Plan your charging location If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.
6. Seek shelter Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!
7. Tyre pressure As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.
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What did you think? We’d love to hear your feedback
We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk. What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.
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Refer a friend We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership. One good turn deserves another, after all!
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