Acknowledgments

The report was created by the e-Governance Academy (eGA) team - Ms. Anne Nurmik, Ms. Piret Saartee, Mr. Heiko Vainsalu, Ms. Carla Lopes and Mr. Papito Monteiro, under the leadership of Mr. Hannes Astok, Executive Director and Chairman of the Management Board. The eGA team would like to express their gratitude to: Mr. Azevedo Marçal, the Chief of Staff of the Prime Minister Office Mr. Domingos Lopes Antunes, the Vice Minister of Commerce and Industry Mr. Crisógno da Costa Neto, the Director-General of the Registry and Notary Services of MoJ Mr. Belarmino Filomeno Neves, the Director-General for the Administrative Decentralization of MSA Mr. Ulderico Rodrigues, the Commissioner of the Tax Authority Mr. Florencio da Conceição Sanches, the Executive director of SERVE Mr. Gaspar de Araújo, the Director General of MoTC Mr. Ismael da Costa Babo, The Director General for Civil Protection Mr. Roberto Caetano de Sousa Vicente, Executive Director of TIC TIMOR Mr. Eusebio Salsinha, the President of Municipal Authority of Ermera Mr. Pedro Paul Gomes, the Municipal Administrator of Liquiçá Mr. Abel da Conceição, The Municipal Administrator of Aileu

We thank you for the meaningful interviews and valuable information that contributed significantly to the development of this report. We would also like to thank Mr. Yam Nath Yam Sharma, Mr. Bernardino Da Costa Pereira and the whole UNDP team for their support and assistance.

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