Delaware Business September/October 2010 by Delaware State Chamber of Commerce

g u a id lt e h t c o a r e

Delaware Welcomes Green Business

THREE D OLLARS

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SEpTEmBER/O cTOBER 2010

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In This Issue

features

5 MEMBER-TO-MEMBER DISCOUNT DIRECTORY 22 GREEN GUIDE 23

Construction Update

Green is the new gold standard for building.

31 GUIDE TO EDUCATION Preparing the Future Workforce

Why energy planning is good for business.

Higher education projects the needs of the workforce when developing new majors.

Serving Up Green

Restaurants are gaining customers and savings through sustainable practices.

Superstars in Education

• Appears regularly as Senior White House Correspondent on CBS’ “The Early Show” and the “CBS Evening News” with Katie Couric; • A White House correspondent during the Reagan, Clinton and Bush administrations;

Small Business Report

Announcing the 2010 Superstars in Business keynote speaker, Superstars in Business News.

Calendar of Events

Manufacturing

Newsmakers

Welcome New Members

State Chamber Scene

Educators leave the classroom for the board room for this week-long program.

38 GUIDE TO HEALTH CARE

64 66

Chamber Member Benefits

Chamber Committees

For Assistance, Call the Chamber H

G U A ID LT E H T C O A R E

Health Care Legislation’s Impact

A look at what business owners can expect.

Delaware Welcomes Green Business

Wellness at Work

• Won Emmy Awards for his coverage of the death of Princess Diana, the Reagan-Gorbachev Summit, and Reagan’s 1984 re-election campaign;

The day-long conference revealed these healthy office environments.

• And covered such historic events as bombing strikes over North Vietnam and Dr. Martin Luther King, Jr.’s historic civil rights march from Selma to Montgomery, Ala.

See if your business qualifies for these new credits.

See page 50 for the answer.

A look into what these schools have done to improve their school with their award. Teacher Externship Program

Can you identify this year’s keynote speaker for the 12th annual Marvin S. Gilman Superstars in Business Awards Program on November 10, 2010?

President’s Message

Legislative Priority

Trends in Energy

departments

Health Care Tax Credits

Guest Opinion

Health care legislation is good for those 50 and older.

ON THE COvER The Delaware Welcome Center greets visitors to the state. The building, constructed by EDiS, was made out of recycled materials. Photo by HMShost.

volume 16, Number 5 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

D e l awa r e

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MeSSage PreSideNt’S

editorial StaFF

JaMES a. WOlfE

message from the president

I’d like to share these words from Tommy Cooper, Chairman of the DSCC Board of Directors. I admire greatness. Greatness, when I see or experience it – inspires me. Delaware has all the ingredients to accomplish greatness. We have a world class business community, cutting edge universities and talented, hard-working elected and cabinet officials. If we all work together for a common purpose, with no selfish or hidden agendas, we can set a much needed example for the entire country. Are we doing that now? I don’t think so, but we can and should. I challenge us … let’s all pull together. We need a leaner and more cost effective state government, and a much broader source of career employment for our aspiring homegrown kids. Are we all ready – all facets of our state? Let’s inspire and let’s experience greatness. Our citizenry will appreciate and embrace it, and our kids and grandchildren will all benefit and reap the rewards. What a great legacy for us to leave. — Tommy Cooper, DSCC Chairman of the Board of Directors Our chairman has the right idea for the future. We should all continue to work toward this vision and the State Chamber will continue to play a role in moving everyone forward together. This “Green Issue” of Delaware Business is our annual business checkup on the proof of green progress in our state. There’s plenty of evidence – from Green Energy Fund grants for installing solar, wind and other renewable energy systems to LEED building design and construction. Another main feature of this issue is the Member-toMember Business Directory. Find savings for your business beginning on page 5. As this issue prints, the selection of the 2010 Marvin S. Gilman Superstars in Business will be made. Be sure to attend the Superstars in Business Awards Luncheon on November 10 with CBS White House Correspondent and Emmy-award winning keynote speaker Bill Plante. You won’t want to miss this event.

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Thomas J. Cooper Chairman James a.wolfe President/CEO

Katie Grasso Managing Editor sharon r. reardon Editor

Kelly Cofrancisco Editor

executive coMMittee CHAIRMAN Thomas J. Cooper Cooper Realty Associates IMMEDIATE PAST CHAIRMAN Richard K. Struthers CHAIR-ELECT Connie Bond Stuart PNC Bank VICE CHAIRMAN William R. Allan Verizon Delaware TREASURER Richard D. Rowland Rowland, Johnson & Co., PA

Tony Allen, PhD Bank of America Sylvia S. Banks DuPont Ernest J. Dianastasis CAI Donald T. Fulton George J.Weiner Associates Pierre du Pont Hayward University of Delaware Richard Kenny Delaware Supermarkets, Inc. Alan Levin Delaware Economic Development Office Hinton Lucas DuPont

William E. Manning Saul Ewing, LLP Chip Rossi Bank of America Dennis M. Salter Summit Realty Advisors, LLC Fred C. Sears II Delaware Community Foundation Mark S. Stellini Virtual Resources, LLC Mark Turner WSFS Bank Michael S. Uffner AutoTeam Delaware Richelle Vible Catholic Charities, Inc.

Board oF directorS Linda Ammons Widener University School of Law

Martha S. Gilman Gilman Development Company

Paul H. Mylander The Bank of Delmarva

Julian H. Booker Delmarva Broadcasting Company

John E. Healy III Healy, Long & Jevin, Inc.

Michael N. Ratchford W. L. Gore & Associates, Inc.

David B. Brown, Esq. Potter, Anderson & Corroon LLP

Michael Houghton Morris, Nichols, Arsht & Tunnell, LLP

John S. Riley Ashland, Inc.

Robert L. Byrd The Byrd Group, LLC Timothy J. Constantine Blue Cross Blue Shield of Delaware Charlie Copeland Associates International, Inc. Chip Davis AstraZeneca Pharmaceuticals LP E. Andrew DiSabatino EDiS Company Christina Favilla Discover Bank Donald G. Gagnon AAA Mid-Atlantic Dr. Orlando J. George, Jr. Delaware Technical & Community College

Tyrone Jones AstraZeneca Pharmaceuticals LP Richard H. LaPenta Insurance & Financial Serv., Ltd. Robert J. Laskowski, MD Christiana Care Health Systems Cathy MacFarlane ING DIRECT

Thomas A. Shoemaker TD Bank W. Laird Stabler III, Esq. Laird Stabler & Associates Gary R. Stockbridge Delmarva Power Ed Sutor Dover Downs Hotel & Casino

Paul M. McConnell McConnell Development, Inc.

William Wallace JPMorgan Chase

Michael McMullen Agilent Technologies

Robert W. Whetzel Richards, Layton & Finger

Chad Moore The Bellmoor

Katie Wilkinson Wilmington Trust Company

Bret Morris A. R. Morris Jewelers

Lloyd Wirshba Barclaycard US

StaFF James A.Wolfe President/CEO Marianne K. Antonini Senior Vice President A. Richard Heffron Senior Vice President Sharon R. Reardon Senior Vice President & Executive Director, Small Business Alliance Janine G. Sorbello Senior Vice President & Executive Director, The Partnership

John H. Taylor, Jr. Senior Vice President & Executive Director, DPPI

Greg Gross Director of Government Relations Chuck James Account Executive

Kelly Cofrancisco Program & Communications Specialist

Liz Pretz Events Manager

Cheryl Corn Executive Assistant to the President

Arlene Simon Account Executive

Linda D. Eriksen Accounting Associate Katie Grasso Communications Manager

Bill Stephano Director of Sales Patrina Wallace Information Secretary

advertiSiNg SaleS / Miller Publishing, Inc.

Fred Miller President

Delaware State Chamber of CommerCe 1201 NOrTh OraNgE STrEET, P.O. BOx 671 • WIlMINgTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

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Legislative priority By a. rICharD hEffrON

t has been repeated many times: “Elections have consequences” and it is true. The fate of most issues is decided on election Day. Some elections are more consequential than others, especially when there is a change of administrations or party control of either house of the legislative body. Although neither the Governor nor the President are up for election in 2010, there are significant elections for statewide offices both in Washington D.C. and Delaware and the possibility exists for significant changes in the Delaware General Assembly. Mid-summer national polls began to indicate that the Republicans recapturing both the U.S. Senate and House of Representatives is viable. Delaware is in the spotlight for the battle for control of Congress. Republican Representative Mike Castle is running for Vice President Joe Biden’s former Senate seat, which is being vacated by his appointed successor Senator Ted Kaufman. The outcome could be that a Senate seat held by a Democrat since 1973 could be won by a Republican and a House seat held by Republican Mike Castle since 1993 could become a Democratic seat. Both national parties have these two races at the top of their target lists, and both of these races will be expensive, hard-hitting political contests. As of press time, incumbent Attorney General Beau Biden does not have an opponent, but the races for State Treasurer and State Auditor are potentially close races. Although neither office has a high profile, they are important offices for purposes of administrative oversight, and this is especially true for the Auditor’s office. Unless something unusual happens, the Delaware State Senate will remain in firm control of the Democrats who hold a 15-6 majority. But with nine seats up for election that are all held by incumbents running for re-election, and at least seven of them facing opposition, some change is possible. The House of Representatives will be another matter. With all 41 representatives facing election and four vacancies all formerly held by retiring Republicans, 18 seats held by representatives elected since 2006, and all but a couple facing opposition, change is almost inevitable. With the Democrats holding a 24-17 majority (the first time they have been in the majority in 24 years), the Republicans would have to hold all four vacant seats and capture four seats held by Democrats to retake control. A tall task, but not entirely out of the question, and if the Republicans only gain two additional seats that will be enough to change the political equation in the House. The question is – if the national polls remain heavily in the

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Delaware is in the spotlight for the battle of control of Congress. Republicans’ favor, will the mood of the voters in Delaware be affected? The bottom line is that elections always have consequences for the business community. In the past two elections, seven small business owners were elected to the General Assembly from both parties. This is a trend that will continue if members of the Delaware State Chamber of Commerce continue to be involved helping candidates that reflect their views on how best to ensure Delaware has a healthy and vibrant economy. n

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Member-to-Member

diScouNt

discount directory COMPIlED By gINgEr haNSEN

directorY

delaware State chamber of commerce members offer savings on the benefits and services they provide through this directory. the following list of offers can be used to help your business. this list is updated throughout the year on the chamber’s Members-only section of the Web site, www.dscc.com. Some restrictions may apply. call the business directly for additional details on its offer. to promote your own business with a memberto-member discount, call (302) 576-6566 or e-mail publications@dscc.com.

advertiSiNg SPecialtieS

croWN troPhY oF WilMiNgtoN, iNc. Awards, recognition and promotional products for sports and business.

Contact: Jim Soutar 4103 Concord Pike, Talleyville Shopping Center Wilmington, DE 19803, or 218 People’s Plaza, Newark, DE 19702 (302) 478-9620 Fax: (302) 478-9611 E-mail: crownde1@gmail.com www.crowntrophy.com

15% DSCC members receive a 15-percent discount on name badge orders.

BuSiNeSS aNd ProFeSSioNal aSSociatioNS

Better BuSiNeSS Bureau Business association.

delaWare MaNuFacturiNg exteNSioN PartNerShiP (deMeP) Business consultation.

D e l awa r e

Contact: Carol Tomlinson 60 Reads Way New Castle, DE 19720 (302) 230-0112 ext. 14 Fax: (302) 230-0116 E-mail: ctomlinson@delaware.bbb.org

Contact: Sara Collins 400 Stanton-Christiana Rd., Suite A158 Newark, DE 19713 (302) 283-3131 Fax: (302) 283-3137 E-mail: sfcollin@demep.org www.demep.org

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No application fee Application fee waived when your company applies for BBB accreditation and mentions DSCC membership ($40 value).

10% DSCC members who mention the discount receive 10-percent off any one-day seminar. (Normal workshop rate is $395.)

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delaWare SaFetY couNcil

MeMBer-to-MeMBer

diScouNt

Education.

Contact: Jean Frabizzio or Randy Hedrick 3 Old Barley Mill Road Wilmington, DE 19807 (302) 654-7786 Fax: (302) 654-4617 E-mail: jeanf@del.net www.delawaresafetycouncil.org

Special rate Discount: DSCC members pay $25 for a Group Basic Driving Course or $20 per person for the Group Advanced Driving Course (20-person minimum).

BuSiNeSS coNSultiNg ServiceS

the groWth coach The Growth Coach is a business coaching service that helps business owners, executives and managers achieve their goals. We provide a proven strategic process that helps you be focused and effective while driving toward your goals.

Contact: Doug Dowd 4001 Kennett Pike Greenville, DE 19807 (302) 530-2899 Fax: (302) 530-2899 E-mail: d.dowd@thegrowthcoach.com

2 free hours Offering DSCC members two free hours of coaching.

carPet & uPholSterY cleaNiNg

StaNleY SteeMer More than just the finest carpet cleaner: upholstery, area/Oriental rugs, tile and grout, leather, hardwood floor and air-duct cleaning.

Contact: Jane Moore 21 Southgate Boulevard New Castle, DE 19720 (302) 322-5520 Fax: (302) 322-5585 E-mail: moore-underwood-l@steemer.com www.stanleysteemer.com

10% Offering DSCC members a 10-percent discount on carpet, tile or grout cleaning for their business office. Office cleaning only.

chaMBerS oF coMMerce

BethaNY-FeNWick area chaMBer oF coMMerce

25%

greater georgetoWN chaMBer oF coMMerce

$25 off

Contact: Carrie Subity 36913 Coastal Highway Reach the downstate market and promote your business Fenwick Island, DE 19944 (302) 539-2100, ext.12 with one of the area’s most active and proactive Fax: (302) 539-9434 chambers of commerce. www.TheQuietResorts.com

Contact: Karen S. Duffield 140 Layton Avenue The Greater Georgetown Chamber of Commerce is the Georgetown, DE 19947 (302) 856-1544 third largest chamber in Southern Delaware, linking Fax: (302) 856-1577 business with community. E-mail: info@georgetowncoc.com www.georgetowncoc.com

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State Chamber members who join the Bethany-Fenwick Area Chamber will receive 25-percent off a banner ad on www.TheQuietResorts.com. Applies only to new Bethany-Fenwick Area Chamber memberships and banner ads contracted during first year of membership.

Receive first-year discounted dues of $125 (regularly $150).

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civic aNd Social aSSociatioNS Contact: Margaret Reilly 805 N. Broom Street Wilmington, DE 19806 (302) 658-5125 E-mail: mreilly@universitywhist.com Web site: www. universityandwhistclub.com

35% / 50%

delaWare techNical & coMMuNitY college

Contact: Kathy Linsner 400 Stanton-Christiana Road Newark, DE 19713 (302) 453-3072 Fax: (302) 453-3719 E-mail: klinsner@dtcc.edu www.dtcc.edu/ccpsw/bus_career.html

10%

uNiverSitY oF delaWare ProFeSSioNal & coNtiNuiNg StudieS

Contact: Louise Jones, Registrar (302) 831-1171 www.pcs.udel.edu/organizations/ associations.html

10%

uNiverSitY aNd WhiSt cluB

DSCC members receive a 35-to-50 percent discount on new UWC Corporate Memberships. Special discounts for Young Professionals, ages 21 to 34. Also, members can receive 50-percent off of room rental fees for meetings booked in 2010.

diScouNt

The University and Whist Club, with a history dating back to the 1800’s, is known for its quiet elegance, first-class service and gourmet cuisine. This prestigious social and business club can offer intimate dining for two or can accommodate 200 guests. Membership privileges include: reciprocal club arrangements with 200 fine clubs worldwide, superb dining, no room rental fee, take-out discounts on spirits and wines, full-service dining for breakfast, lunch and dinner and much more. Membership types: Resident, Non-resident, Corporate, Non-Profit, Clergy, Young Professional and Individual. Take advantage of these special rates because you deserve to belong!

directorY

collegeS aNd uNiverSitieS

Professional and career development certificate programs. To see what programs are being offered, go to www.pcs.udel.edu/ organizations/associations.html.

Delaware Tech will offer DSCC members a 10-percent discount off each of the two parts required to be awarded the supervisory certification.

The University of Delaware Professional & Continuing Studies extends a 10-percent discount to all DSCC members who register for their professional and career development certificate programs. To find out more, visit the DSCC Members Only page on www.dscc.com

coMPuter PrograMMiNg & coNSultiNg ServiceS

SSd techNologY PartNerS SSD Technology Partners has been helping businesses achieve their goals by providing innovative computer systems and software solutions that connect you to the information you want and need.

Contact: Bobbie Brooks 1024 Justison St. Wilmington, DE 19801 (302) 652-3370 Fax: (302) 652-4591 E-mail: bbrooks@ssdel.com www.ssdel.com

2 free hours

Contact: Mark S. Stellini and John Panico 724 Yorklyn Rd., Suite 350 Hockessin, DE 19707 (302) 338-9660 Fax: (866) 888-7953 E-mail: mstellini@vresources.net and jpanico@vresources.net www.vresources.net

Up to $5,000

Receive two free hours of on-site support when you sign up for a managed services contract. Please mention you found us in the DSCC directory. Some restrictions apply. Please call for additional information.

coMPuter-related ServiceS

virtual reSourceS, llc Virtual Resources helps business owners keep the money they make. With cloud-based IT services from Virtual Resources, there’s no capital equipment to buy, expensive technical help to hire, or applications to setup and maintain - rather all services are provided over the Internet for a monthly per user fee. Own less, do more.

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Virtual Resources will waive the initial setup fee up to $5,000 for either the Virtual PC or Virtual Phone service for DSCC members.

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d i raebcct d oe rfyg discount member-to-member

Delaware Express Shuttle and Tours

www.delexpress.com

(302) 454-7800

9th Annual Joint Tabletop Networking Mixer Wednesday, September 29, 2010 â&#x20AC;˘ Chase Center on the Riverfront 5:00 p.m. - 8:00 p.m. Admission: $10/ DSCC and BBB Members; $20/ Future Members

Network with 130+ Exhibitors and 600+ Attendees Get Leads, Grow Your Business at the biggest networking event of the year!

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Bu si n e s s

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coMPuter SoFtWare, deSigN & coNSultiNg

agoraNet, iNc.

10% DSCC members will receive 10-percent off your first design or development contract.

diScouNt

AgoraNet provides Web site design and development services and custom software programming. Since 1996, AgoraNet has been a leader in using cutting-edge technology to help organizations and businesses of all sizes spread their message and sell their products.

Contact: Betsy Warren 314 E. Main St. Newark, DE 19711 (302) 224-2475 Fax: (302) 224-2552 sales@agora-net.com

coNStructioN – coMMercial & iNduStrial Contact: Chad Morris 500 East Front Street Union Wholesale Company has been supplying and Wilmington, DE 19801 (302) 656-4462 installing specialty building materials throughout Fax: (302) 656-1102 the region for more than 50 years. E-mail: chadm@uwco.com www.uwco.com

10%

directorY

uNioN WholeSale coMPaNY

DSCC members can receive a 10-percent discount on all Internetbased orders.

daNce aNd MuSic

PhiliP Berger MuSic

Contact: Philip Berger 623 Halstead Road Philip Berger music provides live, classic jazz standards for your business or social function. Inside Wilmington, DE 19803 (302) 427-2251 or out, Philip Berger Music will provide the finest live music to make your function a memorable one. Fax: (302) 478-4854 E-mail: philipberger@comcast.net

$200 A $200 discount to DSCC members. Call for a free demo CD.

diStriButorS

eMile heNrY uSa

Contact: Eric Jones 802 Centerpoint Blvd. Cooking enthusiasts now have the opportunity to buy, at factory prices, the stainless steel garlic press, New Castle, DE 19720 the French ceramic lasagna dish or the copper skillet (302) 326-4800, ext. 121 Fax: (302) 326-4810 they’ve been coveting for years at the headquarters E-mail: ejones@emilehenryusa.com for the premier kitchen brands, Emile Henry, www.emilehenryusa.com, www. Cuisipro, Rosle and Mauviel. cuisiprousa.com, www.emilehenryusa. com, www.rosleusa.com, http:// arceleganceusa.com

20% State Chamber members receive 20-percent off of any purchase more than $150 on www.emilehenryusa.com (regular price items only). Use coupon code DSCC20 (expires 12/31/10).

eMPloYMeNt ageNcieS

liBertY StaFFiNg ServiceS Personnel and temporary staffing services.

D e l awa r e

Contact: James Randall 8 South Dupont Road Wilmington, DE 19805 (302) 438-6667 Fax: (302) 655-7228 www.libertygroupstaffing.com

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4 hours credit Place an order for a temporary to work 40 hours or more and receive four hours credit on your invoice. One offer per customer. Min $60.

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d i raeBcct d oe rFYg diScouNt MeMBer-to-MeMBer

see it all at www.finalfocus.com

DICKDUBROFFFINALFOCUS

Development Voice

P.O. Box 232 Wilmington, DE 19899 Phone 302.655.7718 Fax 302.655.7918 rdubroff@finalfocus.com

Video Online

Data Applications

one call for iT all. Network

Security

Software

Hardware

Technology ServeS BuSineSS. We Serve BoTh.

Call us today! 10

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Bill Ringler 302.276.5779 www.CoreBTS.com S epte mbe r /O c tobe r 2010 D e l a w a r e B u s i n e s s

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eNviroNMeNtal coNSultiNg FirMS

eNviroNMeNtal alliaNce Environmental Alliance, Inc. is a full-service environmental consulting and engineering firm providing environmental due diligence for real-estate transactions, remedial investigations, remediation system design installations and operation and maintenance services.

10% Environmental Alliance offers a 10-percent discount from our published rate sheet exclusively for DSCC members.

diScouNt

Contact: Matt Geary 5341 Limestone Road Wilmington, DE 19808 (302) 234-4400 Fax: (302) 995-0941 E-mail: mgeary@envalliance.com www.envalliance.com

equiPMeNt reNtal & leaSiNg

rSc equiPMeNt reNtal

20%

directorY

Construction and industrial rental equipment.

Contact: Sherry Howell 900 West Basin Road New Castle, DE 19720 (302) 322-5300 Fax: (302) 322-5601 E-mail: sherry.howell@rscrental.com www.RSCrental.com

Save 20 percent with RSC RED REWARDS discount, good every time you rent from a list of qualified equipment using your new account. Offer valid until September 2011.

FiNaNcial coNSultiNg

doNNellY SteeN & co. Financial consulting firm.

Contact: Mike Mullen 1201 N. Orange Street, Suite 729 Wilmington, DE 19801 (888) 657-5200 x725 Fax: (609) 784-0913 E-mail: Mullen@DonnellySteen.com

$250 off DSCC members will receive $250 off of any financial plan. Choose from a comprehensive financial plan, goals-based plan, or single issue plan such as cash flow, education funding, real estate purchase, etc.

hotelS, MotelS & lodgiNg

BeSt WeSterN BraNdYWiNe valleY iNN The Best Western Brandywine Valley Inn offers hotel accommodations, a state-of-the-art video conference and executive meeting center, and much more. Visitors can expect the highest degree of hospitality and service when selecting Best Western for their business needs.

clarioN hotel – the Belle & auguSta grille The Clarion Hotel offers superior lodging accommodations and fine casual dining. Step into a gracious world of southern hospitality, with an ideal blend of modern excellence.

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Contact: Mary Taylor 1807 Concord Pike Wilmington, DE 19803 (302) 658-4531 or (302) 656-9436 Fax: (302) 656-8564 E-mail: manager@brandywineinn.com www.brandywineinn.com

Contact: Paul Rada 1612 North DuPont Highway New Castle, DE 19720 (302) 428-1000 Fax: (302) 428-1440 Email: gm@clarionbelle.com www.clarionbelle.com www.augustagrille.com

15% DSCC members will receive a 15-percent discount.

15% For hotel accommodations, lunch or dinner, we offer a 15-percent discount from our standard pricing. Some restrictions may apply for special event dates.

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Certified Public Accountants and Consultants

diScouNt

The right path Some of the largest companies in the

MeMBer-to-MeMBer

region choose Gunnip to realize their personal and business financial goals.

• Corporate advisement and consulting • Strategic tax planning and preparation • Assurance and accounting services • Business valuations

Experience is the difference®

www.gunnip.com

Delaware State Chamber of Commerce

Leadership Luncheon Wednesday, October 13, 2010 11:30 a.m. – 1:00 p.m.

Location: Christina Room, Dupont Country Club Cost: $25/students, $40/members, $80/non-members For more information, call (302) 655-7221

Norman Veasey Norman Veasey is the former chief justice of Delaware, having served a 12-year term on Delaware Supreme Court as the top judicial officer and administrator of the state’s judicial branch. During his tenure as chief justice, the US Chamber of Commerce ranked Delaware’s courts first in the nation for three consecutive years for their fair, reasonable and efficient litigation environment. Veasey was awarded the Order of the First State by Delaware Governor Ruth Ann Minner, the highest honor for meritorious service the state’s governor can grant. Join us for lunch and Veasey’s remarks about leadership and justice.

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Gold Sponsor:

The Business Division of Wilmington University

Silver Sponsor:

Delmarva Power

Presenting Sponsor:

The News Journal

www.dscc.com

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A 95-room hotel, with 1,800-square-feet of meeting space, a full bar and restaurant.

Offering hotel accommodations and banquet facilities for up to 150 people with an on-site restaurant and lounge.

10% / 50% 10 percent off best available rate for a guest room and half off meeting room rentals.

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raMada

Contact: Ann M. Brown 1706 N. DuPont Highway Dover, DE 19901 (302) 674-3784 Fax: (302) 674-3785 E-mail: ann.brown@hilton.com www.hilton.com

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Contact: Argelis Harris 260 Chapman Road, Newark, DE 19702 State Chamber members receive a (302) 738-3400 5-percent discount. Fax: (302) 738-3414 E-mail: aharris@cwhotels.com www.the.ramada.com/newark/24075

iNSuraNce ageNtS, BrokerS & ServiceS

doWNeS iNSuraNce aSSociateS, iNc. An independent insurance broker that specializes in the sale and service of group health insurance.

george J. WeiNer aSSociateS GJWA creates innovative and cost-effective insurance programs for individual clients as well as customized employee benefit plans for our business clients.

Contact: Gary Downes 1047 N. Walnut St., Milford, DE 19963 (302) 422-8863 Fax: (302) 422-2811 E-mail: dow100@comcast.net www.downesins.com

Contact: George J. Weiner Associates Red Clay Center at Little Falls 2961 Centerville Rd., Suite 300 Wilmington, DE 19808 (302) 658-0218 Fax: (302) 998-4590 E-mail: info@gweiner.com www.weinerbenefitsgroup.com

liBertY Mutual iNSuraNce

Contact: Keith Mickle 131 Continental Drive, Suite 108 Liberty Mutual Insurance is a Fortune 100 company and Newark, DE 19713 the fourth-largest provider of personal auto and homeowners insurance in the state of Delaware. Liberty (302) 369-9904, ext. 52999 Mutual offers a variety of competitive personal insurance Fax: (302) 369-6184 E-mail: keith.mickle@libertymutual.com products – auto, home, renters, condo and life.

rockWell aSSociateS Rockwell Associates is a premier financial service organization in Wilmington, established in 1965, with proven professionals who are caring, conscientious people – the kind you depend on. Rockwell Associates can help with retirement and college funding, income protection, tax and estate plans, executive compensation and group benefits.

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Contact: Carolyn Humphrey 1521 Concord Pike, Ste. 305 Wilmington, DE 19803 (302) 655-7151 Fax: (302) 655-3042 E-mail: chumphrey@htk.com

Free consultation Receive a free consultation and market analysis of the companies in Delaware that offer group health insurance.

Free evaluation As an added value to our DSCC business clients, we offer Health Advocate, the nation’s leading health care advocacy and assistance company, at no cost. Call for a free evaluation.

Exclusive discount Representatives from DSCC member companies can receive an exclusive Group Savings Plus discount on their personal auto and homeowners insurance.

Free report DSCC members can receive a free comprehensive personal or business financial status report along with a list of any recommendations that may be helpful.

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Support the United Way of Delaware 2010 Campaign and help create a better life for all Delawareans. Give at work. Give online. Call 302.573.3700 or visit www.uwde.org

GIVE. ADVOCATE. VOLUNTEER.

LIVE UNITED

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Willis of Delaware offers you the unique advantage of “Glocal” service - global resources delivered to you locally by insurance professionals who have access to creative solutions and resources.

Contact: Joyce Zutz 300 Delaware Avenue, 16th Floor Wilmington, DE 19801 (302) 658-8000 Fax: (302) 658-8054 E-mail: protectme@zutzgroup.com www.zutzgroup.com

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WilliS oF delaWare, iNc. (ForMerlY ZutZ iNSuraNce grouP)

Free review DSCC members receive a free, comprehensive review of your personal, business or professional insurance program.

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JeWelrY

a.r. MorriS JeWelerS

10% - 25% Offering DSCC members 10 to 25 percent off MSRP. Go to armorrisjewelers.com and click on Perks Program. Use password Gold.

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A.R. Morris Jewelers is a direct diamond importer and a Rolex, Breitling, and Tag official dealer offering custom design.

Contact: Bret Morris 802 Market Street Wilmington, DE 19801 (302) 658-4013 Fax: (302) 658-7819 E-mail: armorris@armorrisjewelers.com www.armorrisjewelers.com

MagaZiNeS

delaWare todaY MagaZiNe Magazine.

Contact: Charlie Tomlinson 3301 Lancaster Pike, Suite 5 Wilmington, DE 19805 (302) 656-1809 Fax: (302) 656-1806 E-mail: ctomlinson@delawaretoday.com

20% - 33% Offering DSCC members a 12 month subscription for $12, a 33-percent discount off the regular subscription price, and 80 percent off newsstand price. Also offering 20 percent off applicable Web advertising rates for www.delawaretoday.com.

MaNageMeNt coNSultiNg, ServiceS & traiNiNg

dale carNegie traiNiNg We are not your father’s Dale Carnegie course. We work with organizations that recognize the sure way to secure profitability in uncertain times is to invest in the people who drive their processes.

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Contact: Doug Harbaugh or Elena Coarse 1150 Glenlinet Dr., C35 Allentown, PA 19806 (302) 368-7292 E-mail: doug.harbaugh@dalecarnegie.com www.dalecarnegie.com

Free consultation DSCC members can receive a free business issues consultation and a 10-percent discount on any of our programs. Member companies participating in any of six open enrollment courses (Leadership, Public Speaking, Sales, Management, High Impact Presentations, Human Relations Skills) will receive a $100 discount per individual. Member organizations may receive a performance assessment at no charge.

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Email Marketing from Constant Contact®

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Member benefit: Save up to 25%

MeMBer-to-MeMBer

YOUR CUSTOMERS. YOUR SUCCESS. Customer relationships. They’re the key to driving referrals, repeat business, and revenue. So, what’s the best way to build strong, productive customer relationships? Email Marketing from Constant Contact. It doesn’t cost much … doesn’t take a lot of time … and it’s effective. That’s why more than 300,000 Constant Contact customers rely on us to help them drive their business success. After all, we’re the small business experts. We live and breathe small business. See for yourself how Email Marketing can help your business succeed. Try it FREE for 60 days. There’s no risk. No obligation. No credit card required. Prices starting as low as $15 a month! Take advantage of your member benefit and save up to 25% on a Constant Contact Account.

FREE 60-DAY TRIAL

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MuseuMs and art galleries

delaware art MuseuM

Raphaelite art, works by Wilmington-native Howard Pyle and fellow American illustrators, and urban landscapes by John Sloan and his circle.

The Habitat ReStore is a non-profit business venture supporting the community through the resale of new and used home improvement and renovation supplies. The Habitat ReStore specializes in the resale of overstocked/ discontinued new and gently used merchandise, donated by manufacturers, stores, contractors and individuals. These items are sold to the public at a discount of 50-to-90 percent off of retail prices. Proceeds benefit Habitat for Humanity’s building operations.

Contact: Joe Robertson Cornell Business Park 320 Cornell Drive, C2 Wilmington, DE 19801 (302) 652-5181 Fax: (302) 652-1006 E-mail: jrobertson@habitatncc.org www.habitatncc.org/restore

The Museum is pleased to offer DSCC members $1 off on Museum admission and a 10-percent discount in the Museum Store, which features unique and handmade craft items, jewelry, creative gifts for adults and children, cards and art books.

10%

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iNFo retrieval

Offering screening of the first two applicants at no cost to our clients who are DSCC members.

radio BroadcaSt StatioNS

delMarva BroadcaStiNg co. iNteractive DBC Interactive (DBCi) is a division of Delmarva Broadcasting Company, dedicated to exploring new and innovative ways to use emerging technologies for the benefit of our advertising clients and listening audience. DBCi partners with forward-thinking organizations to develop successful uses of the Internet to meet their marketing goals.

Contact: Mark Weidel 2727 Shipley Rd., P.O. Box 7492 Wilmington, DE 19803 (302) 478-2700 Fax: (302) 478-0100 E-mail: mweidel@dbc1.com

20% DBCi offers DSCC members 20 percent off a new interactive marketing program of three months or more. Please call to discuss a custom program designed to meet your marketing goals.

recYcliNg aNd WaSte diSPoSal

richardS PaviNg

9 Bellecor Drive New Castle, DE 19720 Richards Paving provides services such as asphalt paving for (302) 328-5228 or (800) ASPHALT driveways and parking lots, concrete, curbing, street Fax: (302) 328-5949 printing, striping and seal coating, storm water management, site work, stamped concrete, and colored asphalt for Email: info@richardspaving.com www.richardspaving.com residential, commercial and industrial projects. Richards

5% Members receive 5-percent off up to $100.

Paving has been in business for more than 37 years with an A+ rating from the Better Business Bureau of Delaware. SecuritY SYSteMS

BroadvieW SecuritY

Contact: Adam Feinberg 272 Quigley Blvd. We are a home and corporate burglar alarm and CCTV New Castle, DE 19720 installation, service and monitoring company. (302) 322-5099 Fax: (302) 322-5501 E-mail: adam.feinberg@brinks.com

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No cost analysis Please call our office number and ask for Adam to qualify for a no-cost security needs analysis of your home or office. Use promotion code WIL040/257 for an additional installation discount. 19

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telecoMMuNicatioNS ServiceS

at&t Telecommunication services.

the coNFereNce grouP

DSCC members will receive up to $50 off most phones.

Free Web & video trial Free Web conference trial account and a reduced rate of 4.5 cents a minute for conference calling when an account is established with the Conference Group for DSCC members. Contact us for a free test drive of our newest service, ReadyShow® Video, desktop video conferencing service.

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Contact: Greg Plum 254 Chapman Road, Topkis Building Suite 102 Newark, DE 19702 (302) 224-TALK (8255), ext. 8268 Fax: (302) 224-8500 E-mail: greg.plum@conferencegroup.com www.conferencegroup.com

$50 off

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The Conference Group provides worldwide audio conferencing at a fraction of the cost of larger telecommunications companies.

Contact: Mikaila Akeredolu E-mail: MA5102@att.com

traiNiNg aNd develoPMeNt

BallaNtrae orgaNiZiNg SolutioNS Give us three days, and we’ll help you reclaim three weeks of lost productivity! Ballantrae Solutions offers productivity training and office organizing/time management consulting for busy professionals, keeping them on top of their workload and not buried by it.

Contact: Jocelyn Coverdale 406 Suburban Drive, #124 Newark, DE 19711 (302) 521-6941 E-mail: info@ballantraesolutions.com www.ballantraesolutions.com

reSPect iNcorPorated

Contact: Deborah Welch P.O. Box 9 Solve the people puzzle in your organization. Develop more effective leaders and teams, embrace diversity and Hockessin, DE 19707 inclusion; manage risk with compliance training. Lower (302) 235-8624 Fax: (302) 239-1193 personnel costs and increase innovation. E-mail: deborah@respectinc.com

15% - 30% DSCC members receive a 15-percent discount on all training and consulting services, and non-profit organizations who are DSCC members receive a 30-percent discount.

15% DSCC members receive a 15-percent discount.

traNSPortatioN – PaSSeNger

delaWare exPreSS Shuttle & tourS Trust Delaware Express to get you where you are going. With more than 100 dedicated drivers supported by professional dispatch, safety, customer service and maintenance teams, we are the largest and most trusted airport shuttle and executive transportation provider with 20 years or more experience in Delaware. And now, as a member of the global GO Airport Shuttle network, the world’s largest door-to-door airport shuttle company, Delaware Express is expanding to offer regional services as well.

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Contact: Gerry Frenze 2825 Ogletown Road Newark, DE 19713 (302) 454-7800, ext. 616 Fax: (302) 454-9885 E-mail: sales@DelExpress.com www.DelExpress.com

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10% DSCC members and their employees receive a 10-percent discount on airport shuttle services to the Philadelphia Airport when making reservations on the State Chamber ground transportation portal. Go to www.dscc.com’s Member-to-Member Discount page to access the portal. For more member benefits, go to page 66. n

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Diamond State Recycling Delaware’s largest processor of scrap metal, offers highly competitive rates for ferrous and nonferrous metals. Industrial accounts solicited. Container and trailer service available. 302.655.1501

DIAMOND STATE

RECYCLING CORP.

I-495 to East Twelfth Street (exit 3). Right turn on Bowers. About

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⁄4

mile on right. 1600 Bowers Street, Wilmington.

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from left:

Eric Teather of WhiteOptics, llC, U.S. Sen. Tom Carper, governor Jack Markell and U.S. Sen. Ted Kaufman look at WhiteOptics’ new lighting system during a media event. WhiteOptics provides innovative products that improve lighting efficiency and design. Photo provided by WhiteOptics, LLC

Green Energy planning is Good for Business By aPrIl hall

oing green is discussed more and more as an individual’s social responsibility. But for a business owner, the capital costs to change systems and procedures can be daunting. Delaware’s Sustainable Energy Utility (SEU), however, is putting its political money where its mouth is. Since its inception in January 2009, the SEU has worked to help not only Delaware residents become more energy efficient, but also extends assistance to businesses, municipalities and school districts. Its plans were even cited by The New York Times as innovative. “Any business can see the cost of energy has grown faster than the rest of the market,” says SEU co-chair Sen. Harris McDowell, D-Wilmington. While it would be good for a business to become as energy efficient as possible, the capital funding is not in today’s budgets and lending institutions are keeping a tight grip on money, he says. The Efficiency Plus Program for businesses includes a lowcost loan program allowing companies to convert any number of appliances, lighting and other systems to be more energy

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efficient and green. Up to $250,000 is available per project. In a true testament to the program’s own efficiency, the loan money will be recycled into new projects as the loans are repaid. McDowell expects this latest strategy will be as successful as earlier funding initiatives. “We’ve had very, very good response to the programs so far,” McDowell says. “There is a backlog for the Green Energy Fund grants (providing cash incentives for residents to install solar, wind and other renewable energy systems). That was so successful, we have more than 10,000 people participating.” At WhiteOptics, LLC in Newark, Eric Teather and his company are “greening” a tool every company uses every day – lighting. WhiteOptics products are used across the country and Teather says state and federal incentives sweeten the deal. “Lighting is the lowest hanging fruit,” Teather says. “You get the biggest bang for your buck because it’s such an easy way to get energy payback.” For example, with WhiteOptics reflective technology, four-

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lamp fixtures are just as bright with two lamps. That’s half the energy used and half the cost of replacement bulbs. SEU can fund $12 per fixture and the energy savings can be $35 or greater a year per fixture. “The payback is typically less than two years,” Teather says. “It’s significant for business owners.” There are also federal programs in place that not only help the businesses who retrofit lighting fixtures to be more energy efficient, but WhiteOptics also gets help in funding for research and development.

‘Lighting is the lowest hanging fruit. You get the biggest bang for your buck because it’s such an easy way to get energy payback.’ — Eric Teather Beyond lighting, SEU offers funding and incentives for making HVAC more efficient at commercial facilities. And for those who don’t know where to start, the SEU can co-fund an energy audit for businesses. The SEU outlines all of its programs for businesses in Delaware at http://www.energizedelaware.org/business/home/home. The Delaware Economic Development Office (DEDO) also offers a tax credit as part of the Green Industries Program. In an effort to encourage recycling, businesses reducing waste by 10 percent can earn income tax credits. Credits are also available for businesses using and processing recycled materials. DEDO explains the program further at http://dedo.delaware. gov/Energy2.pdf, where it also lists other state grant programs available for businesses that want to green up. In Dover, the city will be reaping the benefits of a 10-megawatt solar power plant. As the first tenant at the city-owned Garrison Oak Technology Park, White Oak Solar Energy LLC will invest $50 million dollars into the 103 acres it will lease. Eric Crawford, a spokesman for White Oak, based in New Brunswick, N.J., says the facility will create 150 “green collar” jobs when construction begins in the fall. When the plant is operational (it’s expected to come on line in the summer of 2011), it will cut energy costs and rack up renewable energy credits for the city, Delmarva Power and the Delaware Municipal Electric Corporation. The SEU also played a part in helping the solar park become a reality. Crawford says there are no plans to expand White Oak’s solar reach beyond Dover, but if solar energy proves successful, the model could serve as an example for other energy companies to come to Delaware. “This has been a collaboration of many Delaware entities,” Crawford says. “Everyone’s been very supportive.” n

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a tour of Dogfish head Craft Brewery in Milton shows visitors how beer is made. here, brewers make grain to grass which is brewed using recycled wood chips. Photo by Katie Grasso

Serving Up Green By EIlEEN DallaBrIDa

long with food, drink and hospitality, restaurants are serving up more greens – as in sustainable, environmentally friendly practices. At Dogfish Head Brewings & Eats in Rehoboth Beach, Grain to Glass is on tap, a small-batch beer aged over wood shavings recycled from Grain Surfboards in York Beach, Maine. “They make surfboards from sustainably grown cedar,” says Mark Carter, a member of Dogfish Head’s in-house Green Guru committee. “We thought that using whatever waste they had was a great match for our philosophy of recycling and sustainability.” At the brewery and company headquarters at a century-old cannery in Milton, spent grain goes to farmers in Sussex County and Maryland’s Eastern Shore, who feed it to cattle. Waste water doesn’t go down the drain. It is recaptured and sent to hay farmers. “We don’t want to strain the municipality with a lot of waste water,” Carter says. Extra labels for beer bottles are repurposed into memo pads. Dogfish Head also has implanted such commonsense practices as installing LED desk lamps in its office. “If you need the light, you turn it on, instead of having overhead lights going all day,” Carter says. Each quarter, the Green Gurus, a group of representatives from each department, meet to discuss ways to make the

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company more environmentally responsible. By October 2010, Dogfish Head expects to recycle 90 percent of waste, including bottle caps, grain bags and the plastic wrap surrounding palettes. At Presto! in Wilmington, part of the Cherry Tree Hospitality Group, takeout beverages are served in biodegradable cups made from corn. While a plastic bottle takes more than 450 years to break down in a landfill, the cups begin dissolving as soon as the temperature reaches 95 degrees. “It doesn’t take long to reach that temperature in the landfill,” says manager Brian Paugh. “It’s comparable to a hot sidewalk.” Presto! is also rewarding customers who return and reuse the bistro’s sturdy, handled take-home bags and cup-holder trays. “We will give them a cookie or maybe a cup of coffee,” he says. “We are ahead of the game because the bags cost about 40 cents each, plus the customer helps the environment by reusing them.” Personal initiative is also an important component in the greening of restaurants, where there is often limited space for recycling bins. Paugh and other ecology-minded employees frequently take paper and glass bottles to a recycling center on their own. Used cooking oil is passed along to a former chef, who blends it with diesel to fuel his vehicle. Downtown Visions, a private, non-profit organization committed to keeping downtown Wilmington clean, safe and

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attractive, launched a vegetable frying oil recycling initiative five years ago to reduce the amount of diesel used to fuel its street sweeping machines and pressure washers. The recipe: one part cooking oil to five parts diesel. But the effort has waned in recent years, as diesel-powered machines have been replaced with more efficient gasolinefueled sweepers, says Marty Hageman, executive director. This year, Downtown Visions will recycle only about 60 gallons of oil, collected from La Mer on Tatnall Street. “The good news is one gas-fueled machine does the work of four diesel machines because you can ride the machine instead of push it,” he says. “We are always looking for ways to go green because we know it’s a good thing.” Big Fish Grill on Wilmington’s Riverfront has its roots in the green movement. The restaurant and bar was built on a remediated brownfield, the site of an old roofing company. “It’s the ultimate in recycling, taking land that was no longer useful and turning it into a productive business that people can enjoy,” says Doug Warner of Element Design Group in Lewes and Wilmington, designers of Big Fish. The exterior is clad in fiber-cement board or FCB, a blend of cement, sand and cellulose fibers. Usually made from recycled materials, FCB also has a long life span and does not require extensive maintenance. Big Fish also has a high-efficiency heating and cooling system that keeps the air clean and climate controlled while containing energy costs.

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At Feby’s Fishery in Wilmington, owner Philip DiFebo is investigating government incentives for installing solar panels on the restaurant. He has long been interested in ecology and has experimented with energy-saving initiatives, often finding it isn’t easy being green. DiFebo replaced the bulbs in recessed lighting with energyefficient compact fluorescent bulbs but found the corkscrewlike bulbs were incompatible with the high hats already installed. “They switched on and off, so we had to take them out,” he recalls. DiFebo also was frustrated in his efforts to recycle cardboard cartons. “They are coated in wax, for the fish, so that didn’t work out, either,” he says. He reeled in a winner when he replaced four smaller air conditioners in the offices above the restaurant with a single, highefficiency unit, realizing immediate and dramatic savings. “That one change cut our energy usage in half,” DiFebo says. He also has rolled out successful, low-tech solutions, adding clippings and vegetable peelings from the restaurant to the compost pile at his farm in Salem County, N.J., where DiFebo grows produce for Feby’s. “We keep on trying because we think it’s important,” he says. n

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green

An aerial view of the new Delaware Welcome Center. Photo by Julie Robertson www.aeroimaging.com

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Green is the New Gold Standard for Building By EilEEn DAllABriDA

t EDiS headquarters in Wilmington, solar panels help to keep the lights on and the power systems running. Memos are printed on both sides of the paper. And all employees receive mandatory training on environmentally responsible practices. “We don’t think this is a fad,” says E. Andrew DiSabatino Jr., chairman of EDiS, who says solar energy has enabled the company to reduce power bills by 16 percent. “Within five years, green will be standard operating procedure.” In addition to developing such eco-friendly projects as Delaware’s new Welcome Center on Interstate-95, EDiS is a partner in the Wilmington Organic Recycling Center (WORC), a $20 million facility adjacent to the Port of Wilmington. WORC is the first high-volume facility to recycle food waste in the Mid-Atlantic market and the largest of its kind east of the Mississippi. To construct the welcome center, EDiS crushed and repurposed the original concrete, now part of the blacktop. Light

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poles were recycled. Bricks were salvaged and integrated into the new structure. The kitchen equipment – from Hobart mixers to pots and pans to cooking utensils – was sold at auction, snapped up by entrepreneurial pizzeria operators, caterers and home cooks. “That is recycling at its very best,” DiSabatino says. “Nothing went into the landfill.” The Welcome Center achieved silver status in Leadership in Energy and Environmental Design or LEED, a point system developed by the U.S. Green Building Council to measure elements of green building design, construction, operations and maintenance. Ranked silver, gold or platinum, projects receive points for such practices as installing low-flow toilets, using recycled materials and lowering carbon-dioxide emissions. With ready access to major cities, Delaware is ideally sited for such green initiatives as using materials that are shipped a short distance, thus minimizing the fuel consumption and pollution created by trucking.

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The Wilmington Organic Recycling Center, another EDiS project, is the first high-volume facility to recycle food waste in the mid-Atlantic market. Photo provided by EDiS

“If you drew a 400-mile radius around Wilmington, you would have ready access to just about everything,” DiSabatino says. Homeowners also are gravitating toward sustainable design. Element Design Group of Lewes and Wilmington designed an ultra-energy efficient home in Rehoboth Beach, outfitted with solar panels. “Their total electric bill last year was $31,” says Doug Warner, partner. The company currently is at work on a home in Wilmington, built on an in-fill lot in a neighborhood of Victorian-era row homes, rather than an undeveloped area where the house would erode open space. “It is an extremely pedestrian-friendly neighborhood, so there’s less need for cars,” Warner says. “Stores, churches, restaurants – everything is within walking distance.” Walls are built in a factory and assembled on site to reduce waste of materials. The wood risers on the stairs are repurposed from church pews. There’s a high-efficiency, tank-less hot water system. The homeowners are considering applying for platinum LEED certification, which would be the first platinum project in Delaware. LEED was slow in making its way east, says Mark Purcell, director of marketing at Nason Construction Inc. in Wilmington and a founder of the Delaware Valley Green Building Council. “It took a while for owners and contractors to get it,” he says. “But for the past several years, we have seen a big uptick in interest.” That is due, in part, to a federal requirement that government buildings be designed to meet LEED silver specifications. Delaware mandates that new buildings be energy efficient but stopped short of requiring LEED certification. In addition, developers are now seeing a more rapid return

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on the dollar for investments in energysaving technologies. “No developer on the planet will consider a payback of more than five years,” Purcell says. In 2008, Bancroft Construction Co. of Wilmington completed a LEED-gold certified service provider center for AstraZeneca, the first project in the state to go gold. Since then, the company has taken on a number of eco-friendly projects in varying shades of green. “A lot of organizations and business owners don’t necessarily want LEED certification but they want sustainable features,” says Nash Childs, executive vice president. “LEED is a lot of paperwork and that costs money.” The Delaware Historical Society has a futuristic living roof of drought-tolerant plants, which helps to keep the building cool naturally, with the added benefit of deadening noise from jets flying overhead. Still, installing the low-tech solution required some help from modern-day engineering. “We have to beef up the structure because of the additional load bearing of a green roof,” Childs says. At P.S. du Pont Elementary School, the century-old structure is now heated and cooled by a high-efficiency system. “The original boilers were like a ship,” Childs says. “Now, they are the size of a computer on your desk.” Bancroft also is building a $5.5-million, 18,000-square-foot skills development center for military families at Dover Air Force Base that will be LEED certified. Going through the LEED requirement of having a third party verify the process typically costs $1,000 to $10,000, says Nason’s Purcell. Basic LEED certification adds about half a percentage point to the cost of a project, while silver or gold certification can add 1 to 2 percent to the bottom line. Achieving lofty platinum status could cost as much as 8 percent to the budget. Recent Nason projects include the renovation at Manokin Hall, a three-story student residence hall at Salisbury University that will be LEED silver certified and feature a geothermal HVAC system, as well as state-of-the-art, energy-efficient electrical and mechanical systems. Nason is also working on a $22 million Non-Medical Biological-Chemical Facility for the Corps of Engineers in Aberdeen, Md. The 75,000-square-foot design-build project is registered for LEED silver and designed to LEED gold standards. The design features maximum use of daylight, water efficiency and recycled materials. “We’re committed to sustainable building because it is good for our company and our clients,” Purcell says. “We also believe it is what is right for our planet.” n

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preparing Delaware’s Workforce for a competitive Job market By KIM KOSTES

ver considered a career in game design? Or maybe owning your own game design business? Concerned about business’ impact on the environment? Training for a career in these fields is now closer to home than you may think. With the poor economy sending more students back to the classroom, student demands and predicted workforce trends are prompting local universities to retool their offerings. This fall Wilmington University will begin offering a fouryear degree in Game Design and Development and an MBA in Environmental Stewardship. Focusing on students interested in venturing out on their own, the University of Delaware is now offering a minor in Entrepreneurial Studies. And to meet the needs of Delaware’s K to 12 teaching community, Delaware State University offers a Masters in Teaching English as a Second Language/Bilingual Education. getting in the game

Buzz is surrounding Wilmington University’s new 120-credit Bachelor of Science in Game Design and Development. With a projected 26 percent growth in the field by 2016, according to the U.S. Department of Labor, opportunities will be available for graduates, says Ed Guthrie, dean of the College of Technology at Wilmington University. “At Wilmington University we work to meet the needs of our students and the workforce,” he says. “We did not see a program like this in the area.” The four-year program does not focus solely on video games, but on the technology behind game development, says Suki Deen, Wilmington University public relations associate. “We stress to interested students that it’s not just a program for people interested in video games.”

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The new program deals not just with the recreational application of video gaming technology, but the simulation training and educational components, says Guthrie. “The virtual environment can be applied in many different areas. For example there is a game that teaches young dialysis patients about what is going on with their bodies.” Students interested in the program can expect a rigorous curriculum of general education credits and coursework in 3-D animation, video, sound, JavaScript and more. Those enrolled in the program will learn about the physiology and anatomy of characters, work in a team environment and need to have math and programming skills. “It’s fun, but you work hard,” Guthrie points out. With an annual salary of $38,000 to $70,000, game designer and developers have an opportunity to do well financially. And because the developed skills can be used in the aviation, health care, law enforcement and architectural fields, the degree has multipurpose, says Guthrie. developing Young entrepreneurs

At the University of Delaware’s Newark campus, future entrepreneurs have the option to receive hands-on training with the university’s new Entrepreneurial Studies minor. “For a decade now, students have arrived on campus that grew up in the dot-com boom and have been inspired by the success of the high-tech entrepreneur,” says Scott Jones, professor of accounting. Jones notices that many students have witnessed parents losing high-level jobs and the option to own their own business becomes very enticing. “Students see that the opportunities in large companies are not as great as they used to be and there are a lot of opportunities created by technology that enable

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young people to start a business. As a result, a lot of students that show up on campus are really thinking about being entrepreneurs at some point in their lives.” The creation of the Entrepreneurial Studies minor resulted from student interest and trends in the perceived job market. And students do not have to major in a subject from the university’s business school to minor in Entrepreneurial Studies, says Jones. Through the program, students are taught to understand risk and to develop strategies to cope with risk. “We try to teach students to think in an integrated fashion, think of the big picture,” Scott explains. “So often students’ college studies focus on such a narrow subject matter. If you’re going to be an entrepreneur you need to be able to put on every hat. Thinking in a very integrative manner in many subjects is what we try to do.” The program is heavily dependent on faculty-student interaction and response for the program has been positive. Students participate in a business plan competition and may even start their own business using the university’s business incubator, the Venture Development Center. The center provides students with fully-furnished office space, mentoring from faculty, high-speed Internet, business plan counseling, networking events and more. “The students are very enthusiastic about this,” says Jones. “They like to think about controlling their own destiny so every program that we add is really embraced by the students. This is a very much student-driven phenomena.” Paralegal color ad_July2010_3.6875x4.9375:Layout 1 7/22/10 10:04 AM

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heading Back to the classroom

Local universities understand that students’ needs have changed in an increasingly-competitive job market. Wilmington University’s new Master of Business Administration concentration in Environmental Stewardship could not have come at a more relevant time. Oil spills, leaks and explosions have created human and environmental problems that demand solutions. Businesses are increasingly concerned about their carbon footprint, says director of MBA Business Programs Clint Robertson.

‘At Wilmington University we work to meet the needs of our students and the workforce. We did not see a program like this in the area.’ — Ed Guthrie

“The Environmental Stewardship concentration was created out of what the university saw as important in the job market,” says Robertson. “Creating leaders who have the environment in Pagethe 1 forefront of their minds is incredibly important.” He adds that the Obama-Biden New Energy for America Plan will create an estimated five million jobs to build a clean energy environment. “Today we’re seeing a depletion of gas and oil supplies, global warming and a huge number of environmental rules and regulations that businesses need to be concerned about,” Robertson says. “Our students work to understand how businesses can profit from these types of issues while making a positive contribution to protecting the environment.” The concentration consists of four core classes focusing on sustainable business practices. It includes Economic and Financial Analysis of Environmental Issues, Environmental Regulations and Ethics, Management Using Sustainable Green Technologies and Marketing Environmental Stewardship. The concentration was developed with input from environmental companies such as Brightfields, the Delaware Department of Natural Resources, the Delaware Energy Office and solar energy groups. Focused on developing Delaware’s teaching force, Delaware State University recently added a Masters in Arts in Teaching English as a Second Language/Bilingual Education. “Delaware State University is always looking at ways to increase its value to the state,” explains Director of News Services Carlos Holmes. “Because we have quite a growing Hispanic population, there is a need for a people who are capable in the area of English to teach those that are learning the language.” n

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Superstars Use Award to Shine By larry NagENgaST

hen you’ve got an awardwinning program, it makes sense to keep it going. That’s precisely the approach being taken by the winners in the 2010 Superstars in Education program. In May, the Delaware State Chamber of Commerce saluted seven winners in the annual program, presenting each with a check for $2,500. Here’s a look at how the schools are using their award money. At Skyline Middle School in suburban Wilmington, eighth-grade social studies teacher Robert Lingenfelter was honored for developing a teaching unit called “How a Bill Becomes a Law.” Students in each of his classes research ideas for legislation, debate them as if they’re in the U.S. Senate and then vote on each proposal. The best ideas are sent to U.S. Sen. Tom Carper for comment. Lingenfelter, eager to let others see what goes on in his classroom, used his award money to buy a video recorder to record future classes, a camera to take photos of his students, and new software so he can launch a Web page for his history classroom. That way, he says, “everyone in America can see what I do.” By March or April, he said, activities from the next series of “How a Bill Becomes a Law” classes will be posted on the Internet. Through technology, he says, other teachers can see how the classes are organized, and perhaps they will be inspired to develop similar lesson plans in their schools. Appropriately enough, the Conservation Club at Phillis Wheatley Middle School in Bridgeville, cited for improving science education through gardens on the school grounds, will use its award to help pay for a reading garden outside the school library. The garden, featuring a gazebo, benches and native trees and shrubs, will include areas where students can read individually and in groups, says Pamela Vanderwende, science teacher and club moderator. Although she’s grateful for donations from community groups and discounts from retailers, creating a garden can be expensive, Vanderwende says. “Just providing small tools for 30 kids, that’s easily $100 or more,” she says. Seaford Middle School is putting its award money right back

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Skyline Middle School Teacher robert lingenfelter teaches civics to his eighth-grade students. lingenfelter used the Superstars in Education award the school received for its program, “how a Bill Becomes a law,” to purchase a camera and video recorder to film and broadcast his classes. Photo by Tom Nutter

into its winning “Spotlight On Success” program, which rewards students for making the honor roll, having perfect attendance and demonstrating positive behavior. Students earn points for their accomplishments and can qualify for weekly or quarterly awards. The Superstars award money will be used to pay for the prizes, which range from pizzas for lunch to group trips to skating rinks and amusement parks, says Michele Widen, the school secretary. Phillip Showell Elementary School in Selbyville earned Superstars recognition for “Data-Driven Differentiation,” a program that relies on frequent assessments to provide students with reading instruction at the proper level and targeted at specific needs. The school’s award money will be used to enhance the program in both theoretical and practical ways, says Principal Laura Schneider. The school is buying books on differentiated instruction so teachers will be able to deepen their knowledge of this teaching technique. And classroom teachers will receive an allowance to purchase “literacy centers,” collections of books and other materials at varying skill levels, so students will have more opportunities for individualized instruction.

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Students at richardson Park learning Center use the classroom cash they earned to purchase toys in the school store. The school’s Superstars in Education award money afforded more items for the students to purchase. Photo by Tom Nutter

The award-winning “Saving for Success” program at Richardson Park Learning Center lets students use “classroom cash,” the scrip they earn for demonstrating positive behavior, to make purchases at the school store. The program encourages good behavior while teaching students about money, saving and spending. Cynthia Pochomis, the teacher who runs the school store, says she will buy books, toys, games and athletic equipment to stock the store. “Funding from the award will allow the program to continue for one more year,” she says. About 250 students will have the opportunity to make purchases at the store at least once per marking period, she said. At McKean High School, where the “Freshman Advisory Program” has helped improve promotion and attendance rates

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while reducing suspension rates, the Superstars award money is being used to purchase incentive items for students recognized at quarterly assemblies – like caps and t-shirts with the school logo – as well as supplies and materials for program operations, coordinator Katie Kravitz says. The seventh Superstars winner is using its award money for another important need. At Frankford Elementary School in the Indian River School District, where the “Mastering the Schedule for Student Success” initiative gave teachers concentrated blocks of planning time and provided students with regular opportunities for special one-on-one instruction, Principal Duncan Smith plans to use the award money to purchase software that will help students become more familiar with the online testing format of the new Delaware Comprehensive Assessment System, which will be used for the first time during the 2010-11 school year. Award winners see a special value in using their award money to replenish the budgets for their winning programs. “If a program is successful, it’s very important to keep it alive,” Vanderwende says. “Some things you can do without a financial burden but most require funding, and it’s hard to do fundraising all the time.” n

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Teacher Externship 2010 once the final school bell rang, many delaware teachers stepped out of the classroom as participants in the teacher externship program. the program is a joint effort between the Partnership, inc., an affiliate of the delaware State chamber of commerce, and the Business, industry, education alliance. the teacher externship program, which pairs educators and businesses together, gives educators the chance to learn from businesspeople about the skills and knowledge students need for today’s busilori aldrich of the Business in Education alliance talks with teachers during a break at the Supreme Court in Dover. Photos by Janine Sorbello

ness world, by providing real life examples of what students need to be successful.

Teachers from the Caesar rodney School District attended oral arguments at the Delaware Supreme Court in Dover.

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This year, approximately 70 teachers and 35 businesses participated. Among the organizations and businesses participating were:

Teachers discuss their externship experience and the message they plan to deliver back to their students in the fall at the Wrap-up Workshop on June 25.

bank of america bayhealth medical center beebe medical center boscov’s department store center for disabilities studies at the university of delaware delaware administrative office of the courts delaware department of natural resources and environmental control – air quality management delaware department of safety and homeland security delaware department of services for children, youth & families delaware electric cooperative delaware emergency management agency delaware park racetrack, slots & golf delaware river & bay authority delaware state chamber of commerce delmarva power department of human development & family studies at the university of delaware dover downs hotel and casino goodwill of delaware & delaware county, inc. grand opera house landmark engineering, inc./ jcm environmental honeywell international, inc. office of the chief medical examiner state of delaware department of labor the bellmoor inn and spa whyy wilmington blue rocks

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from left: Workshop Moderator rita hovermale of the Department of Education presents Carolyn groves, a seventh-grade teacher at h.B. DuPont Middle School in the red Clay School District, with the grand door prize of an overnight stay at Dover Downs hotel and Casino and dinner for two, courtesy of Dover Downs hotel and Casino, at the Wrap-up Workshop.

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The Affordable Health care Act: What Does It mean Today? By rITa laNDgraf, DElaWarE SECrETary Of hEalTh aND SOCIal SErvICES

n March 23, 2010, President Obama signed the Affordable Care Act into law. The law puts into place comprehensive health insurance reforms into place and promotes access with a focus on increased accountability, affordability and improved health outcomes. Starting this year and continuing through 2014 and beyond, the Affordable Care Act will be implemented with increasing access to affordable health care for individuals, families, seniors and businesses. This historic legislation will not only expand coverage to address the 32 million uninsured in the U.S. (more than 100,000 of which are Delawareans), but will also require the facilitation of insurance exchanges, premium sharing, cost sharing caps and promote a focus on preventative and primary care. It is been more than six months since the law was signed and many Americans have already benefited from its enactment. A sampling of key provisions taking effect immediately are: • The implementation of small business tax credits – Offers tax credits to small business (less then 50 employees) to make employee coverage more affordable. • Prohibits discrimination against children with pre-existing

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conditions – New plans in all markets and grandfathered group health plans cannot deny coverage to children beginning September 2010. Beginning in 2014, this prohibition will apply to everyone. • Establishes a high risk pool for the uninsured with pre-existing conditions – The pool enables Americans’ access to affordable insurance. Effective July 1, eligible residents of Delaware may apply for coverage through the State’s Pre-Existing Condition Insurance Plan (PCIP) program administered by the U.S. Department of Health and Human Services. To qualify for coverage you must be a citizen or national of the United States or lawfully present, must have been uninsured for at least the last six months before you apply and must have had a problem getting insurance due to a pre-existing condition. PCIP will cover a broad range of health benefits, including primary and specialty care, hospital care and prescription drugs. All covered benefits are available for you, even if it is to treat a preexisting condition. Monthly premium rates range from $335 to $714 depending on age. • Ends rescissions – Bans insurance companies from dropping individuals from coverage when they become ill, effective

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September 2010. • Allows adult children up to age 26 to continue to receive coverage under their parents’ plan. Requires new health plans and certain grandfathered plans to allow individuals up to their 26th birthday to remain on their parents’ insurance policy, at the parents’ choice, effective September 2010. • Bans lifetime limits on coverage – Prohibits health insurance companies from placing lifetime caps on coverage, effective September 2010. • Increases and enhances consumer protections – Ensures consumers in new plans access to an effective internal and external appeals process and establishes an Office of Health Insurance Consumer Assistance within the state to assist individuals with the filing of complaints and appeals. In order to better understand the rationale behind the law’s enactment, it is important to understand the current landscape of the health care system. In evaluating the cost of care, it is important to acknowledge uncompensated care. Uncompensated care impacts all of us through cost shifting, and the attempt to recover unpaid or underpaid costs of care delivered. The United States is known to have one of the most technologically and medically advanced systems of care throughout the world. However, the United States’ cost of care, in conjunction with less than average positive outcomes, and too many Americans with no affordable access to insurance, was the impetus for the Affordable Care Act. By providing affordable

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coverage to all Americans, the Affordable Care Act will significantly reduce the hidden tax that currently adds $1,000 to the cost of every family policy to help pay for the costs of uncompensated care. The ranks of the uninsured in America under age 65 grew by 700,000 last year, largely because of the layoffs and wage slashes that accompanied the weak economy. Two million people lost their employer-sponsored health coverage in 2008 alone. Since the year 2000, the total number of uninsured has risen every year but one. In reviewing Delaware-specific data, the uninsured in Delaware has risen from 9.9 to 11.2 percent over the past few years. In identifying Delaware’s uninsured, it is estimated that 59 percent are working adults, 34 percent with household incomes over $50,000 and 80 percent are above the poverty line. It is also interesting to note that the increase in the Medicaid population is at an historic high with over 180,000 Delawareans receiving the government (state and federal) sponsored health benefit for low income individuals. The Affordable Care Act not only addresses access to health care, but it is also instrumental in creating incentives to revamp the delivery of care with a goal of healthier outcomes. It is evident by the increase of chronic disease that perhaps the majority of Americans do not get the preventive health care they need to stay healthy, avoid or delay the onset of disease, lead productive lives and reduce health care costs. Cost-sharing (including co-pays, co-insurance and deductibles) reduces the likelihood that preventive services will be used. Often because of the cost, Americans use preventive services at about half the recommended rate. Yet chronic diseases such as heart disease, cancer, and diabetes – which are responsible for 7 out of 10 deaths among Americans each year and account for 75 percent of the nation’s health spending – are often preventable. The Affordable Care Act will make wellness and prevention services affordable and accessible by requiring health plans to cover preventive services and by eliminating cost-sharing. According to a new regulation released by the Department of Health and Human Services, the Department of Treasury and the Department of Labor, if you or your family enrolls in a new health plan on or after Sept. 23, 2010, then that plan will be required to cover recommended preventive services without charging you a co pay, co-insurance or deductible. The intent is for easier access to such services as: blood pressure, diabetes, and cholesterol tests, many cancer screenings, and counseling from your health care provider on such topics as quitting smoking, losing weight, eating healthier, treating depression and reducing alcohol use. In addition to the concerns relative to individual access to health insurance and an enhanced care delivery system, Congress and the Obama Administration explored reform opportunities and advancements within the employer-based market. This market is broken out into two categories: large (consisting of 50 or more employees) and small (consisting of l50 or less employees). Approximately 61 percent of working

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As the Affordable Care Act continues to roll out to the state for implementation, we will be engaging our stakeholders in the process and development of the implementation. The state and federal administration are interested in hearing about concerns, current and anticipated, and will provide speakers to meet with those on the ground to better gauge issues, and to collectively influence the implementation of health care reform. The federal Administration recently launched a Web site to keep the public informed. Healthcare.gov is a Web site that provides individuals, families and small employers with available health insurance options, as well as information regarding the timeline of the provisions. Beginning in October 2010, price estimates for heath insurance plans will be available on the site. I also encourage you to contact me at Rita.Landgraf@state.de.us to provide feedback, and ask questions relative to the implementation, timeline and states’ focus. The Delaware Health Care Commission, a public body concerned about access and delivery of health care meets monthly and individuals are encouraged to attend to offer public comment and guide the direction of the implementation effort. This Commission will continue to monitor the federal regulations and provide guidance and direction relative to state implementation. To learn more about the work of the Commission and notice of meetings, please visit www.dhcc.delaware.gov. We look forward to an ongoing dialogue and engaging all stakeholders as part of the implementation process. n

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age individuals and their families receive employer-sponsored insurance coverage, and this coverage is increasingly in jeopardy. The primary source of instability in the employer sponsored market is not only due to the current economy, but also due to the financial ability for employers to cover the cost. Between the years 2000 and 2008, the percentage of employers offering health insurance coverage declined from 69 percent to 63 percent. For employers who employ less than 10 workers, the decline was even greater, from 57 percent to 49 percent. In addition to this loss of employer-sponsored coverage, only 5 percent of non-elderly Americans receive coverage in the individual market, where coverage tended to be limited in scope and more expensive and hence, not accessible or affordable. When employers pay more for insurance, they have less money to invest in the company and may be forced to pay lower wages or shift health care costs to their employees. The cost of annual family premiums also increased by 123 percent over the past decade, from $5,700 in 1999 to an average of $12,700 in 2009. The economic impact of America’s uninsured is also significant, costing our nation between $76 billion and $152 billion per year in lost productivity. The Affordable Care Act helps control costs in various ways even as it protects current plans. The following list demonstrates some of the initiatives geared to the employer market: • Job-based coverage that was in effect on March 23, 2010 is exempted from certain provisions in the Affordable Care Act. • Employer-based plans that provide health insurance to retirees ages 55 to 64 will be able to get financial help paying for high-cost early retirees through the Early Retiree Reinsurance Program that begins in June 2010. This program is designed to lower the cost of premiums for all employees and reduce employer health costs. • The Affordable Care Act tackles waste, fraud, and abuse and other drivers of health care costs, which will provide employers significant savings in the cost of employee care. • The health law tax credits and the new employer responsibility policies will help level the playing field between different types of employers. More businesses will be able to offer affordable coverage. • Opportunities for employers to provide comprehensive workplace wellness programs and possible funding incentives are also funded by the Act. Beginning in 2014, if an employer doesn’t offer insurance, individuals will be able to purchase insurance directly in an exchange. An exchange is a new transparent and competitive insurance marketplace where individuals and small businesses can buy affordable and qualified health benefit plans. Exchanges will offer a choice of health plans that meet certain benefits and cost standards. Starting in 2014, members of Congress will receive their health care insurance through exchanges, and the public will be able buy insurance through these exchanges, as well.

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Wellness at Work Takes Shape By SharON rEarDON

nyone interested in improving health and reducing health care costs?” “Of course!” But the complication of the issue is stifling. The continuing escalation of health care costs has triggered a new resolve among employers however, and many are now seeing the payoff in investing in their employees’ good health rather than paying for the consequences of poor health behaviors. There is a new language in the workplace – the Biggest Loser, Bike-to-Work week, Walk-at-Lunch month and more – these programs reflect employers’ commitment to workplace wellness. It is a commitment that has progressed from a spring ritual encouraging employees to get some fresh air to long-term institutional change. Indeed, health management programs in the workplace may be the only alternative that an employer has to combat the persistent climb of health care expenses. AstraZeneca is serious about the value it places on workplace wellness. “We do know that companies that are able to control their costs the best, have extensive health promotion programs and high participation rates in those programs,” says Dr. Joe Henry, senior director of health and wellbeing for AstraZeneca. Henry relates that the Wilmington pharmaceutical company had a significant increase in medical costs from 2008 to 2009 and that much of the increase was due to chronic diseases, like musculoskeletal, cardiovascular conditions, as well as acute conditions like breast cancer and strokes. The company embarked on a mission to encourage their employees to participate in their health promotion programs and to improve employee engagement. “It’s well documented that employees who maintain good health have less sick days and less disability,” says Henry. “They are more productive.” So measures were taken to transform the physical environment by installing healthy vending machines, dining centers and walking trails, as well as to improve the psychosocial environment with such features as flexible working arrangements. They

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didn’t stop there. Once the program was launched, the focus became employee engagement. According to Henry, goals set for 2010 include 70 percent participation. The PNC Financial Services Group in Wilmington has introduced PNC Living Well, a comprehensive wellness program focusing on three core components of well-being: health, money (financial health) and work/life (work and home responsibilities). PNC Living Well, according to Assistant Vice President Kathleen Cross, aims to create a culture of wellness across the company by giving employees the knowledge and resources to make better health, financial and personal decisions. Specific activities include an optional employee health assessment, biometric screenings at specific work locations and market-level activities, such as lunch and learns, friendly competitions and more. Businesses of all sizes can see the benefit of healthy employees. Twenty-two team members of the Wilmington-based interactive marketing firm, The Archer Group, more than half of the company at the time, trained together to run a 5K on the Wilmington riverfront. The employees saw the benefit of the fitness challenge – new running shoes, personal training and a sense of accomplishment for all who participated – and the company realizes a benefit of health care savings. Not to mention the camaraderie created among healthy workers. “We are fortunate that we are a health-conscious group with no smokers, a few martial arts experts, hikers and climbers in the mix,” says Archer Group CEO Lee Mikles. Workplace wellness programs have caught on with businesses large and small. They are more than a trend or an experiment. Employees like them because exercising, eating right and making positive choices for their health makes them feel

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better. Employers like them because healthier employees are more productive and cost less. The Delaware State Chamber of Commerce kicked off a Wellness at Work conference this year to give employers resources, information and ideas to positively affect the health of their employees and drive down their health care costs. The Chamber is planning another successful conference in 2011 and will continue to report on businesses that set examples for health care through wellness programs. Chamber members are invited to submit their workplace wellness programs to Delaware Business so that we may share your stories. Wellness at work is part of the new way to do health care in business. Everyone can benefit. Submit your wellness program story to Delaware Business by e-mailing publications@dscc.com. n New health care tax credit helps Small employers

The small business health care tax credit, created under the Affordable Care Act (learn more on page 39), is designed to encourage small employers to offer health insurance coverage for the first time or maintain coverage they already have. The credit takes effect this year and is generally available to small

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nanticoke.org

Always Caring. Always Here.

801 Middleford Road, Seaford, DE 19973 • 302-629-6611 • 1-877-NHS4DOCS

employers that pay at least half the cost of single coverage for their employees in 2010. The credit is specifically targeted to help small employers that primarily employ low- and moderate-income workers. For tax years 2010 to 2013, the maximum credit is 35 percent of premiums paid by eligible small business employers. The maximum credit goes to smaller employers – those with 10 or fewer full-time equivalent (FTE) employees – paying annual average wages of $25,000 or less. The credit is completely phased out for employers with more than 25 FTEs or with average wages of more than $50,000. Because the eligibility rules are based in part on the number of FTEs, not the number of employees, businesses that use part-time help may qualify even if they employ more than 25 individuals. More information about the credit, including a step-by-step guide and answers to frequently asked questions, is available on the IRS Web site, www.irs.gov.

IT USED TO BE...

n u F r o F Just Problem Gambling Affects Everyone. Call. . . Delaware Council on Gambling Problems, Inc.

w w w. d c g p . o r g

888-850-8888

Funded by the Division of Substance Abuse & Mental Health/DE Health & Social Services

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S epte mbe r /O c tobe r 2 0 1 0

D e l awa r e

Bu si n e s s

8/24/10 10:36 AM

h e a lt h care

NA A w A T s

Claim

DONNA ources

Human Res

JESSE IT IT

‘‘

Blue Cross Blue Shield of Delaware has been part of the community for 75 years. And each day, the employees of Blue Cross Blue Shield of Delaware go to work to help you with your health. More than 140 of us are dedicated solely to customer service. So, whether you have a question about a claim, coverage or specific health issue, we are committed to helping you get the answers you need. To see the ways we’re working with you, visit DelawareBlueAndYou.com.

D BCBSDE-23979 e l a w a r Brand_DSCC.indd e B u s i n e s1 s S epte mbe r / O c tobe r 2 0 1 0

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7/29/10 4:05 PM 45

8/19/10 5:44 PM

care h e a lt h

We’re proud to be among the nation’s best. And honored to care for Delaware’s children. We care for every child as if they were our own.

Delaware have been named among the

It’s how the Nemours/Alfred I. duPont Hospital

Best Doctors in America® in 2009-2010.

for Children in Wilmington, DE brings pediatric specialty care to a whole new level, right here in your community. And why we’ve been named one of the nation’s 25 Best* by Parents magazine as well as among the best in pediatric specialty rankings by U.S. News & World Report.

Even though not every child needs specialty care, all children need special care. That’s why Nemours Pediatrics offers ten primary care offices for families throughout Delaware. And should you ever need it, every Nemours pediatrician is backed by the renowned

Our hospital offers all the specialties of pediatric

capabilities of the duPont Hospital for Children.

medicine in a compassionate,

It’s how Nemours is fulfilling

family-centered environment, including heart care, orthopedics, ear/nose/throat care and pediatric surgery. And you’ll be glad to know that 84 of our physicians in

For more information, or to find the Nemours pediatrician nearest you, visit Nemours.org.

our promise of higher standards in pediatric health for the children and families of Delaware. Your child. Our promise.

*Parents Magazine 2009

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S epte mbe r /O c tobe r 2010 D e l a w a r e B u s i n e s s

8/19/10 5:44 PM

geuSt oPiNioN

The New Health care Law: a Win-Win for Small Businesses and the older Worker By lUCrETIa yOUNg

n Delaware, a unique situation deserves our attention. Small businesses account for the majority of the state’s businesses community, and they are known as good employers for Delawareans. Many people 50 and older have found gainful employment with a small business after returning to work post-retirement or after a lay-off from a larger corporation. Delawareans ages 50 to 64 have been especially vulnerable in terms of health insurance and accessing good health care. As the new health care law is implemented nationwide and in Delaware, AARP is pleased to see so many positive benefits to small businesses as they offer health care to their employees. Starting in 2014, businesses with up to 100 workers may be able to buy health insurance for their employees through state-based purchasing pools that will offer a range of health care plans. A variety of plans will be available to offer standard benefits including medical, mental health, prescription drug and rehabilitation services. Operators of small businesses also may be able to get tax credits to offset part of the cost of offering health insurance to an employee. For the employees of small businesses, the new health care law can help them get the coverage necessary for themselves and their family. Health insurance plans will not be able to refuse to sell an employee a policy because of a current health condition. Some employees may be able to get help paying for their insurance coverage that is purchased through an exchange based on a sliding scale. Employees can also save part of their salary in an account that can be used later to pay for medical expenses. Taxes do not have to be paid on the money the employee contributes to this savings account. These new provisions will help small businesses attract good talent and workers with valuable experience, thus increasing their overall competitiveness in the marketplace In addition to benefits for small business owners and employees, the new health care law has many other provisions that are good for Delawareans 50 and older. A few include help with paying for long-term care; a lowering of out-of-pocket prescription drug costs for Medicare recipients, and measures that will protect and preserve Medicare well into the future. To learn more, visit www. aarp.org/de or www.aarp.org/getthefacts. n Lucretia Young is the AARP director for the state of Delaware.

D e l awa r e

B u s i n e s s S epte mbe r / O c tobe r 2010

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How will the new Health Care Law affect you? Get the Facts.

Congress recently enacted a new health care law that brings a number of benefits to all Americans, including people over the age of 50. AARP is monitoring Washington, states and insurance companies to make sure they deliver on the benefits promised. The law is complex, so AARP has launched an educational initiative that provides individuals with the information they need so they can make the best health care decisions for themselves and their families. For more information on the new health care law and what it means for you, please visit www.aarp.org/getthefacts.

8/19/10 5:44 PM

★★★★★★★★★★★★★★★★★★★★

★

Illuminate your mind with the

SUPERSTARS in business.

Marvin S. Gilman Superstars in Business Awards Luncheon

Reserve your seats now for the

at the Hotel du Pont on Wednesday, November 10, 2010.

★Hear Keynote Speaker ★Come rub elbows

CBS News Senior White House Correspondent Bill Plante, who covered the Reagan, Clinton and Bush administrations and appears regularly on CBS Evening News with Katie Couric and CBS’ The Early Show.

with Delaware’s leading businesspeople. This premiere awards event will celebrate local small businesses and their contributions to our economy and community. Plus, Delaware’s Superstars in Business will be honored in several different categories, and the Marvin S. Gilman Bowl recipient will be announced at this event.

★Don’t wait!

Register online at www.dscc.com or by calling (302) 655-7221 or (800) 292-9507. Reservations are $65 for State Chamber members and $80 for non-members. The Small Business Alliance recognizes and thanks the sponsors of Superstars in Business: Platinum: Bank of America; Wilmington Trust Diamond: Gilman Development Company; Morris James LLP Gold: Bancorp Bank; Belfint, Lyons & Shuman; Blue Cross Blue Shield of Delaware; Colonial Parking; Delaware Economic Development Office; EBC Carpet Services; PNC Bank; Verizon Delaware; WSFS Bank Silver: AAA Mid-Atlantic; Artisans' Bank; Dukart Management Corp.; Glenmeade Trust; Rowland, Johnson and Company, P.A.; University of Delaware; VanDemark & Lynch; Wheeler, Wolfenden & Dwares Bronze: Bayhealth Medical Center; Chesapeake Utilities; Delaware Community Foundation; DiSabatino Construction Company; EDiS; George J. Weiner Associates; McBride Shopa & Company P.A.; Wood & Associates Friend: Catholic Charities; Community Service Building Media & Publicity: Aloysius Butler & Clark; Delmarva Broadcasting Company; Farley Printing Awards: A.R. Morris Jewelers Luncheon Gift Sponsor: Delmarva Broadcasting Company; Healy Long & Jevin, Inc. Speaker: WDEL 1150 AM Sponsors as of August 13, 2010

★★★★★★★★★★★★★★★★★★★★ 48

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S epte mbe r /O c tobe r 2 0 1 0 D e l a w a r e B u s i n e s s

8/19/10 5:44 PM

aBcdeFg

2010 SMall BuSiNeSS alliaNce Board oF MaNagerS WilliaM B. ParkS COlOniAl PARking CO-ChAiR StePhaN lehM VAnDEmARk & lynCh, inC. CO-ChAiR tiMothY u. BouldeN BOulDEn, inC. NaSh M. childS BAnCROfT COnSTRuCTiOn COmPAny PaM corNForth ROnAlD mCDOnAlD hOuSE Of DElAWARE laWreNce d. diSaBatiNo DiSABATinO COnSTRuCTiOn COmPAny JoSePh FarleY, Jr. fARlEy PRinTing COmPAny ChAiR, BEnEfiTS & SERViCES COmmiTTEE g. keviN FaSic COOCh & TAylOR P.A. doNald t. FultoN gEORgE J. WEinER ASSOCiATES ChAiR, 2010 SuPERSTARS in BuSinESS AWARDS PROgRAm

t h e D e l awa r e S tat e C h a m b e r o f C o m m e r C e

Small business report

JaNice giaNNiNi PARADigm ASSOCiATES, llC gregorY M. gurev myShERPA

SU pE R STAR S I N BU SI N E S S kEy NOT E SpE Ak E R

SU pE R STAR S I N BU SI N E S S N EWS

c AL E N DAR Of EvE N T S

JohN e. healY, iii hEAly lOng & JEVin, inC. CO-ChAiR, lEgiSlATiVE COmmiTTEE chad Moore ThE BEllmOOR JaMeS d. raNdall liBERTy STAffing SERViCES Michael reath DElmARVA BROADCASTing COmPAny TREASuRER Scott thoMaS SOuThERn DElAWARE TOuRiSm PriScilla turgoN PROfESSiOnAl STAffing ChAiR, EDuCATiOn & DEVElOPmEnT COmmiTTEE WilliaM F. Ward, Jr. Bill WARD, inC. 2010 SMall BuSiNeSS alliaNce SeNior adviSorY couNcil cYNthia dWYer WEllnESS COmmuniTy- DElAWARE Martha gilMaN gilmAn DEVElOPmEnT COmPAny WilliaM MaJor WilmingTOn TRuST COmPAny JaMeS B. o’Neill, Ph.d. uniVERSiTy Of DElAWARE WilliaM B. roBiNSoN, Jr. gEORgE & lynCh, inC. richard d. roWlaNd ROWlAnD, JOhnSOn & COmPAny, P.A. deNNiS M. Salter SummiT REAlTy ADViSORS, llC WilliaM M. toPkiS TOPkiS finAnCiAl ADViSORS, llC Michael S. uFFNer AuTOTEAm DElAWARE SharoN r. reardoN SmAll BuSinESS AlliAnCE EXECuTiVE DiRECTOR DSCC

D e l awa r e

the Small business alliance unites State Chamber member companies with fewer than 150 employees. the alliance, with its own by-laws, board of managers, and committee structure, offers strength in numbers, the security of being a part of a powerful and influential organization, savings on benefits purchased at group discount rates, and education and development for small business owners and employees.

Bu si n e s s S Januar epte mbe y /r Febr / O c tobe uar ry 2010 2010

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A P U B L I C AT I O N O F T H E

8/19/10 5:44 PM

Small Business Report

Small Business Alliance Announces CBS Newsman As 2010 Superstars In Business Speaker By SharON rEarDON

oin us for the Superstars in Business Awards luncheon on Wednesday, November 10, at the Hotel du Pont’s Gold Ballroom and fill up on news, knowledge and experience from keynote speaker Bill Plante. Plante has been CBS News’ White House correspondent since January 1993, after he covered the 1992 presidential campaign of Bill Clinton. Plante’s stories are seen regularly on the CBS Evening News with Katie Couric, as well as on CBS’ The Early Show, Morning News and Sunday Morning. A veteran reporter, Plante covered the administrations of Ronald Reagan, Bill Clinton and George W. Bush. During the Reagan presidency, he covered the President’s activities and major overseas trips, including the historic summit meeting in Moscow with Mikhail Gorbachev. Plante has received Emmy Awards for coverage of the Reagan-Gorbachev summit in Iceland and Reagan’s 1984 re-election campaign. Before his first White House assignment, his coverage spanned campaigns, elections and national conventions as well as changing relationships in areas from the Middle East to the Soviet Union, among others. Plante’s reporting has not been restricted to politics, however. He covered the fall of Skylab and Pope John Paul II’s visit to the United States, and the death of Princess Diana of England. He served two of his four tours of duty in Vietnam, reporting on the bombing strikes over North Vietnam. Plante also covered the civil rights movement in Mississippi and Alabama, including Dr. Martin Luther King, Jr.’s historic march from Selma to Montgomery, Ala. Thanks to WDEL, our speaker sponsor, for bringing Bill Plante to Delaware for this rare speaking engagement. All Chamber members are encouraged to attend the Marvin S. Gilman Superstars in Business Awards luncheon on November 10. Registration can be made online at www. dscc.com. Sponsorships are available by contacting Sharon Reardon at (302) 576-6578 or sreardon@dscc.com. n

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2010 Superstars in Business Sponsors Platinum

Bronze

Bank of America

Bayhealth Medical Center

Wilmington Trust Company

Chesapeake Utilities

diamond

Delaware Community Foundation

Gilman Development Company gold

Bancorp Bank Belfint, Lyons & Shuman CPAs Blue Cross Blue Shield Delaware Economic Development Office

Disabatino Construction Company EDiS George J. Weiner Associates McBride Shopa & Co., P.A. Wood & Associates Friends

EBC Carpet Services

Catholic Charities

PNC Bank

Community Services Building Corp.

Verizon Delaware WSFS Silver

AAA Mid-Atlantic Artisans’ Bank Dukart Management Glenmeade Trust Rowland, Johnson & Company, P.A.

Media & Publicity

Aloysius Butler & Clark Delmarva Broadcasting Company Farley Printing award

A.R. Morris Jewelers Speaker

University of Delaware

WDEL 1150AM

VanDemark & Lynch

-As of August 5, 2010

Wheeler, Wolfenden & Dwares

S epte mbe r /O c tobe r 2 0 1 0 D e l a w a r e B u s i n e s s

8/19/10 5:44 PM

Small Business Report

Superstars in Business News COMPIlED By gINgEr haNSEN

Sam Calagione, owner of DOGFisH HeaD CraFT BrewerY (2004 Superstar in Business), will be starring in his own show on the Discovery Channel. The show, titled “Brewed,” will air this fall and feature Calagione traveling the world, exploring a variety of topics about the history and culture of beer. He will research everything from ancient ales discovered in Peru and Egypt, to old world Italian beer in Rome – inspiration for a new site in New York – to right here in Delaware where he will design a commemorative beer celebrating the 40th anniversary of Miles Davis’ recording of “Bitches Brew.”

arthur gregory (pictured above with wife Mary Jane) contributed to the success and growth of Delaware hospice. Photo provided by Delaware Hospice

An early leader of Delaware HOsPiCe (2004 Superstar in Business) and a long-time volunteer, Arthur Gregory, passed away in June. As the first hospice in the state, Delaware Hospice was in its infancy in the late 1980’s and early 1990’s, when Gregory served as vice president and financial officer and then president of the Board of Trustees. During these crucial years, he contributed immensely to the establishment and growth of the young Delaware Hospice through efforts to educate the commu-

D e l awa r e

B u s i n e s s S epte mbe r / O c tobe r 2 0 1 0

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nity about hospice and to gain supporters from his network of contacts in the business community. In other Delaware Hospice news, a golf outing in June at the DuPont Country Club raised more than $1,700 for Delaware Hospice. The outing was held by Mary Rumanek, Betty White and Gerri Poppiti. The money will benefit the non-profit’s programs and services that it provides to the community. THe FOOD BanK OF Delaware (2006 Superstar in Business), in partnership with the State of Delaware, is now offering free monthly food boxes through the Commodity Supplemental Food Program (CSFP) to eligible Delaware senior citizens who are at least 60 years of age. CSFP is a federal food program that is designed to improve the health of senior citizens. Food for the program is provided by the United States Department of Agriculture’s Agency of Food and Nutrition Service. The Food Bank currently has the capacity to distribute 2,500 meal boxes to seniors each month through area sites such as senior centers, food closets and senior residences. Boxes include staples like canned fruits and vegetables, juice, meats, cereals, milk products, pasta/rice and cheese. For more information or to sign up, contact Naty Russo (New Castle County) at (302) 444-8077 or Crystal Timmons (Kent and Sussex Counties) at (302) 393-2010. The County of Cape May hired BuCK siMPers arCHiTeCT + assOCiaTes (2001 Superstar in Business) as their LEED Consultant for the County’s First LEED Silver Certified Building. The ceremony was held in June. The newest addition to the County Library System, the 15,000-square-foot Sea Isle City Library Branch, located directly on the Bay, will provide not only a much needed library space but a community meeting center as well. A geothermal heating and cooling system, native vegetation and xeriscape (no watering required) landscaping, photovoltaic panels, high SRI roofs, recycling centers, fluorescent lighting and floor to ceiling glass for expansive views are a few of the many sustainable innovations that the design team has included. BOYs anD Girls CluBs OF Delaware (2000 Superstar in Business) has been chosen as the beneficiary of Delaware Today magazine’s “Best of Delaware Party.” The party was held at the Dover Downs Hotel and Casino. Party-goers enjoyed food, drinks and dancing as they helped raise money for the beneficiaries of the event.

8/19/10 5:44 PM

Small Business Report

lanDMarK enGineerinG/JCM envirOnMenTal (2010 Superstar in Business), an integrated civil engineering and environmental firm headquartered in New Castle, announced several staff promotions and new positions. Keith A. Rudy, P.E., LEED AP, has been named to head the new Water Resources arvil E.Cottrell Division in the firm’s New Castle office. Alejandro (Aly) R. Prado, has been promoted to CADD Manager and will assume the duties of coordinating CADD and GIS work assignments. Arvil E. (Earl) Cottrell, P.L.S, will relocate to the firm’s Wayne, Pa. office to expand the Survey Department there. Troy W. Rees, P.L.S., has currently been named acting Survey Manager in the firm’s New Castle office.

THe arCHer GrOuP (2007 Superstar in Business) announced the hiring of nine new professionals, bringing the roster at the fast-growing Wilmington interactive marketing agency up to 50 full-time employees. “Reaching 50 employees is a significant alejandro r. Prado milestone. We have doubled the size of our team in the last three years as we continue to provide premium service to an exceptional group of clients,” said Lee Mikles, Archer Group founder and CEO. “In all disciplines, from design to technology, strategy and even back office, we have increased our smarts and deepened our bench.” New team members are: Sean Trapani, Gina Mucci Szczuka, Kendyl Severino, Frank Lee, Justin Silva, Joe Burket, Matthew Mah, Dan Bell and Tim Mihok. n

Calendar of Events sePTeMBer 1, 15 & OCTOBer 6, 20

WeSt SuSSex lead grouP

8:00 a.m. – 9:15 a.m. Location: Jefferson, Urian & Doane, 651 N. Bedford St. Ext., Georgetown Cost: Free Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.

sePTeMBer 3, 17 & OCTOBer 1, 15

WilMiNgtoN (1) lead grouP MeetiNg

8:15 a.m. – 9:30 a.m. Location: State Chamber Board Room, 1201 N. Orange Street, Wilmington Cost: Free Pre-registration required. For more information, contact Arlene Simon at (302) 576-6576 or asimon@dscc.com.

sePTeMBer 8 & OCTOBer 13

SuPerStarS iN BuSiNeSS PlaNNiNg

coMMittee (oNlY oPeN to coMMittee MeMBerS)

8:00 a.m. – 9:00 a.m. Location: DSCC Board Room, 1201 N. Orange Street, 1st Floor, Wilmington For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.

sePTeMBer 8

eveNiNg Mix aNd Market iN SuSSex SPoNSored BY at&t

5:30 p.m. – 7:30 p.m. Location: The Buttery, Second and Savannah Sts., Lewes Cost: $20/Members; $40/ Non-Members Pre-registration required. For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com

sePTeMBer 9

SMall BuSiNeSS alliaNce Board oF MaNagerS (oPeN to Board MeMBerS oNlY)

8:00 a.m. – 9:30 a.m. Location: The Bellmoor,

6 Christian Street, Rehoboth Beach For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.

sePTeMBer 9

aNNual chaMBer chaSe golF tourNaMeNt

Location: Kings Creek Country Club, One Kings Creek Circle, Rehoboth Beach Cost: $200/Golfer; $800/Foursome For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

sePTeMBer 9, 23 & OCTOBer 14, 28

dover lead grouP MeetiNg

8:30 a.m. – 9:30 a.m. Location: Hilton Garden Inn, 1706 N. DuPont Highway, Dover Cost: Free Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.

sePTeMBer 10, 24 & OCTOBer 8, 22

WilMiNgtoN (2) lead grouP MeetiNg

8:15 – 9:15 a.m. Location: DSCC Board Room, 1201 N. Orange Street, 1st Floor, Wilmington Cost: Free Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.

sePTeMBer 13 & OCTOBer 11

aMBaSSador coMMittee MeetiNg (oPeN to coMMittee MeMBerS oNlY)

12:00 p.m. – 1:00 p.m. Location: DSCC Board Room, 1201 N. Orange Street, 1st Floor, Wilmington Cost: Free Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.

sePTeMBer 13

dScc legiSlative ForuM

Register for events online at www.dscc.com. For more information, please call (302) 655-7221 or (800) 292-9507 unless otherwise noted. These dates are subject to change. Please check with the staff person in charge to confirm time/speaker/cost, etc. To receive event notices via e-mail, send your name, company affiliation and e-mail address to dscc@dscc.com.

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S epte mbe r /O c tobe r 2 0 1 0 D e l a w a r e B u s i n e s s

8/19/10 5:44 PM

sePTeMBer 14 & OCTOBer 12, 26

NEWARK LEAD GROUP MEETING

8:15 a.m. – 9:30 a.m. Location: 5301 Limestone Road, Suite 123, Wilmington Cost: Free Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.

sePTeMBer 14

NETWORKING bREAKfAsT

7:30 a.m. – 9:00 a.m. Location: Delaware Skills Center, Clifford Brown Walk, Wilmington Cost: Free Pre-registration required. For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

sePTeMBer 15

jOINT DsCC EMPLOYEE RELATIONs & hEALTh CARE COMMITTEE MEETING

12:00 p.m. – 1:30 p.m. Location: State Chamber Board Room, 1201 N. Orange Street, Wilmington For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.

sePTeMBer 15

DsCC bOARD MEETING (OPEN TO bOARD MEMbERs ONLY)

11:30 a.m. – 1:30 p.m. Location: Brantwyn, 1001 Rockland Road, Wilmington For more information,

D e l awa r e

contact Cheryl Corn at (302) 576-6562 or ccorn@dscc.com

sePTeMBer 16

EDUCATION & DEVELOPMENT COMMITTEE MEETING

9:00 a.m. – 10:00 a.m. Location: State Chamber, 1201 N. Orange Street, Wilmington Cost: Free Pre-registration required. For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc. com.

sePTeMBer 16

DsCC ENVIRONMENTAL COMMITTEE MEETING

11:30 a.m. – 1:30 p.m. Location: University of Delaware Goodstay Conference Center, 2600 Pennsylvania Avenue, Wilmington Cost: $20 Pre-registration required. For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.

sePTeMBer 21

YOUNG EXECUTIVEs COMMITTEE LUNChEON

12:00 p.m. – 1:30 p.m. Location: Doubletree Hotel Downtown, 700 King Street, Wilmington Cost: $20/Members; $40/ Non-members Pre-registration required. For more information, contact Kelly Cofrancisco at (302) 576-6564 or kcofrancisco@ dscc.com.

sePTeMBer 22

WOMEN IN bUsINEss fORUM

Sponsored by AT&T 9:00 a.m. – 10:00 a.m. Location: DSCC Board Room, 1201 N. Orange Street, Wilmington Cost: $10/Members; $20/ Non-members Pre-registration required. For more information, contact Sharon Reardon at (302)

B u s i n e s s S epte mbe r / O c tobe r 2 0 1 0

182304 DSCC_SeptOct10.indd 53

576-6578 or sreardon@dscc. com.

sePTeMBer 29

DsCC & bbb jOINT TAbLETOP NETWORKING MIXER

Presented by the DSCC and the Better Business Bureau 5:00 p.m. – 8:00 p.m. Location: Chase Center on the Riverfront, 815 Justison Street, Wilmington Cost: $10/Members; $20/ Non-members For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

OCTOBer 5

sMALL bUsINEss ALLIANCE WORKshOP: DIVERsIfYING YOUR MARKETING PLAN

Registration: 8:15 a.m. Workshop: 8:30 a.m. – 10:30 a.m. Location: TBD Cost: $25/Members; $50/ Non-members Pre-registration required. For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc. com.

OCTOBer 6, 13 & 19

ELECTION DEbATEs ON ECONOMY, hEALTh CARE AND EDUCATION

Senatorial Debate: 7:00 p.m. Congressional Debate: 8:00 p.m. Location: Arsht Hall, University of Delaware, 2600 Pennsylvania Avenue, Wilmington Cost: Free For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

OCTOBer 13

ChAMbER LEADERshIP sERIEs WITh NORMAN VEAsEY

Sponsored by Delmarva Power, the Business Divison of Wilmington University and The News Journal 11:30 a.m. – 1:00 p.m. Location: Christiana Room,

Small Business Report

Guest speaker: U.S. Sen. Tom Carper 12:00 p.m. – 1:30 p.m. Location: State Chamber Cost: $10/Members; $20/ Non-members Board Room, 1201 N. Orange Street, Wilmington Pre-registration required. For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.

DuPont Country Club, 1001 Rockland Road, Wilmington Cost: $40/Members; $80/ Non-members Pre-registration required. For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

OCTOBer 19

NETWORKING bREAKfAsT

7:30 a.m. – 9:00 a.m. Location: Christiana Mall, 715 Christiana Mall, Newark Cost: Free Pre-registration required. For more information, contact Liz Pretz at (302) 576-6586 or lpretz@dscc.com.

OCTOBer 21

DsCC hEALTh CARE COMMITTEE MEETING

9:30 a.m. – 11:00 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington Cost: Free For more information, contact Katie Grasso at (302) 576-6566 or kgrasso@dscc.com.

OCTOBer 21 – 22

DsCC GOVERNMENT AffAIRs RETREAT

10/22: 1:30 p.m. – 5:00 p.m. 10/23: 8:00 a.m. – 12:30 p.m. Location: Boardwalk Plaza Hotel, Rehoboth Beach Cost: Based on participation level. Attendees will be billed after the event. Pre-registration required. For more information, call Rich Heffron at (302) 576-6563 or Liz Pretz at (302) 576-6586.

OCTOBer 27

bENEfITs & sERVICEs COMMITTEE

9:00 a.m. – 10:00 a.m. Location: State Chamber Chairman’s Room, 1201 N. Orange Street, Wilmington Cost: Free For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com. n

8/24/10 10:43 AM

Now’s the time to take a look at the Delaware State Chamber Health Plan.

Sinc

Advancing Tradition since 1939

Call (302) 576-6580 for more information. Request a Quote for this exclusive plan just for DSCC members.

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DEmEp pROfILE:

Smooth Operations at Top Quality Industrial finishers By EIlEEN DallaBrIDa

ounded only 11 years ago, Top Quality Industrial Finishers is growing up fast. Brothers Eddie and Oscar Camacho and Kevin Walto launched the fledgling business in a 4,000-square-foot shop in New Castle, where they established a niche in industrial powder coating and spray painting. The business grew as Top Quality landed contracts providing finishes for the defense industry, including the control keyboards installed in tanks, working as subcontractors for two Class-A machine shops for the Boeing Co., Olympic Tool and Machine Corp. and Folsom Tool and Mold Corp., both in Aston, Pa. Top Quality also handles custom colors for the metal grids that hold Armstrong ceiling tiles, installed at Starbucks and other commercial operations. In 2007, Top Quality moved to larger digs, a 30,000-squarefoot light industrial space in Wilmington, where they provide painting for small machine shops, in addition to the company’s larger accounts. “We provide painting for about 25 fabrication and machine shops in the tri-state area,” says Camacho, company president. With seven full-time employees, the partners looked forward to a prosperous future. Still, operations at Top Quality were not as smooth as the company’s powder-coated finishes. There were glitches in the masking area, where workers cover screw holes, bushings and other parts that are not to be painted. It is an exacting, labor-intensive task, requiring more than 20 different sizes of adhesive-backed masking papers, tapes and buttons. Misplace a button and paint will obscure the threads in a hole, meaning screws and bolts will bind up. Improperly applied paper results in blurred edges where there should be clean, crisp lines. The process was taking longer than it should because workers frequently misplaced tools, losing them in crumpled piles of paper. Work would be interrupted when an employee could not locate the appropriate masking material for a job. “If they couldn’t find it, I would have to go and find it for them – even more time lost,” recalls Walto, operational manager.

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In shipping, packing materials were brought in on carts. Workers wasted time looking through the cart for the supplies they needed to pack products and send them off to customers. Top Quality turned to the Delaware Manufacturing Extension Partnership (DEMEP) for help in streamlining its operations. Accredited by the National Institute for Standards and Technology, the non-profit organization’s mission is to substantially improve the quality, productivity and profit-

DEMEP identified delivery sites for skids that don’t impede the flow of packing. Without adding a single square foot, the shipping area now appears more open and spacious. ability of Delaware manufacturers by identifying, transferring and implementing best practices. DEMEP sent in John Barone, a field agent who recommended a Five-S program, adapted from a Japanese method in which manufacturers sort, set in order, shine, standardize and sustain in order to boost efficiency, profitability and safety. • Sort refers to going through a work space and keeping only what is necessary to complete the job at hand. • Set in order means putting everything in its proper place – and finding ways to make it easy for employees to return an item to its proper place. • Shine translates to regular cleaning and maintenance. • Standardize refers to making the new work habits part of the daily routine. • Sustain means keep up the good work. Integrate the new systems and procedures into employee education and training. For starters, DEMEP analyzed the layout of the work areas, meticulously mapping the flow of production in both the masking and packing-and-shipping departments. Two or three people work in each area, depending on demand.

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“When you need something, you just reach out and grab it,” Barone says. Employees no longer return from lunch to find carts of materials in the middle of the work space. DEMEP identified delivery sites for skids that don’t impede the flow of packing. Without adding a single square foot, the shipping area now appears more open and spacious. “There is no clutter, no boxes all over the place,” Walto says. “The aisles are clear so we have plenty of room to work.” The work force has internalized the new procedures, making for a more streamlined, orderly operation. The principles work so well, Camacho applied them to his personal life. “Our shop is a lot cleaner and organized after Five-S program,” he says. “I used the same system in my garage at home.” Masking now takes 10 percent less time, which has enabled Top Quality to free up hours for additional orders. “Packing and shipping now is 15 percent more efficient, which reduced labor costs by 5 percent,” Camacho says. “We also reduced our setting up time for painting about 8 to 10 percent.” More efficient labor has helped the business to improve the bottom line. “DEMEP helped us to increase our profits – and decrease our stress,” Walto says. n

The mission was to find ways to literally eliminate steps and the resulting waste – as in the time workers spent walking from place to place to retrieve tools and materials. “In masking, we looked at everything that people did that was not masking and made it go away,” Barone says. “Rummaging around for tools is not masking. It’s waste.” The solution was to organize tools on pegboards, with shadow outlines designating where each tool should go, immediately alerting workers to a missing knife or scissors. “When someone needs a tool or materials they can find it in one minute instead of 10 minutes,” Walto says. Masking tapes and buttons are organized by size and stored on shelves. There is a built-in trigger that tells workers when materials are running low, a bold and simple line on the shelf with the word “reorder.” Employees are authorized to fill out forms to order fresh supplies. “That eliminated the problem of people grabbing the last one and not realizing they are out of it,” Barone says. Walto says the headaches created by running out of masking materials were cured immediately. “The reordering system has worked so well for us we are now using it with paints,” he says. “It is a beautiful thing.” Tool boards also were installed in the shipping department. Packing materials are organized and close at hand, stored on strategically placed racks and hanging on the walls.

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Newsmakers COMPIlED By gINgEr haNSEN

Morris James Partners ranked top in del. Ten partners from Morris James have been ranked among the leading Delaware lawyers in the 2010 edition of Chambers USA: America’s Leading Lawyers for Business – an increase of two rankings from last year. In addition, four practice areas including Bankruptcy/Restructuring, Chancery, Intellectual Property and Employment Law, were identified among the leading practices in Delaware. Chambers & Partners is a highly respected and influential London-based research and publishing company that provides rankings of leading business lawyers and law firms throughout the world. Rankings are based on technical legal ability, professional conduct, client service, commercial astuteness, diligence, commitment and other qualities most valued by clients. The Morris James partners selected for inclusion in the 2010 edition are: Bankruptcy/Restructuring: Brett Fallon, Carl N. Kunz and Stephen M. Miller; Chancery: Edward M. McNally, Lewis H. Lazarus and P. Clarkson Collins, Jr.; Intellectual Property: Mary M. Matterer and Richard K. Herrmann; Labor and Employment: David H. Williams; Real Estate –

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Zoning/Land Use: A. Kimberly Hoffman. green for green rebate Program launched The Green for Green rebate program provides homeowners with rebates of $3,000 to $6,000 toward the costs of newly constructed homes that have been upgraded to national green standards for energy efficiency, water conservation, indoor air quality, building materials and other conservation-oriented, energy-saving features. The program was recently launched by Governor Jack Markell, Senator Harris McDowell, co-chair of the Sustainable Energy Utility (SEU), Secretary Collin O’Mara of the Delaware Department of Natural Resources and Environmental Control (DNREC), and Mark Grahne, president of the Home Builders Association of Delaware. The program is the first of its kind, providing rebates to Delaware homebuyers who purchase nationally certified, energy-efficient green homes. Green for Green is a collaborative effort among the SEU, DNREC, and the Home Builders Association of Delaware. To qualify for a rebate, a home must be certified by thirdparty inspection to meet the

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Mary, a participant of the Women’s Wellness program which is part of Easter Seals adult Day health Services, accepts a $5,000 check on behalf of Easter Seals Delaware and Maryland’s Easter Shore presented by Discover Bank. (from left) Bill adami, president/CEO of Easter Seals; Karen Dollmeyer, hr manager of Discover Bank; Chris favilla, president of Discover Bank; Barbara Snyder, director of Corporate and foundation relations at Easter Seals and gwen harris, director of adult Day health services. Photo provided by Easter Seals

easter Seals awarded The Women’s Wellness program, a part of Easter Seals’ Adult Day Health Services, accepted a $5,000 check on behalf of Easter Seals Delaware and Maryland’s Easter Shore, presented by Discover Bank. The funds will be used to promote overall health of program participants, particularly focusing on relieving the stress that often accompanies having a disability. Easter Seals offers a range of services, including outpatient rehabilitation therapy, early intervention services for children, day services for adults with physical disabilities and cognitive disabilities and assistive technology services to increase the functional capabilities of people with disabilities.

standards of the National Association of Home Builders (NAHB) National Green

Building Standard (NGBS) or LEED-H (Leadership in Energy and Environmental

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Design for Homes), and follow the guidelines of the Delaware Green for Green Program. According to the NAHB Research Center, based on an average monthly electric bill of $131.23, a Delaware homeowner of a Silver-certified home can expect to save at least $21 per month or about 16 percent over other newly constructed homes. A Goldcertified home owner can save about $47.24, or about 36 percent on an average monthly electric bill. To learn more about program details, go to www.degreen4green.com. Nason construction appoints vP Thomas Bryan has been appointed Vice President of

Preconstruction Services at Nason Construction, overseeing the work at each of Nason’s regional offices in Philadelphia, Wilmington and Salisbury, Md. Bryan will be responsible for all aspects of preconstruction services including detailed construction estimates, comparative cost analyses, building system evaluations, preliminary schedules, and constructability reviews. He will be integral in identifying cost saving options for clients, anticipating their construction needs, and developing strategies to maximize the value of every dollar committed to their projects. Bryan formerly served as Regional Chief Estimator at Gilbane and brings more

rlF attorney Wins Service award William J. Wade, executive vice president of Richards, Layton & Finger, has been awarded the Caleb R. Layton III Service Award by the Judges of the United States District Court for the District of Delaware for exemplary service to the Court and the bar of the Court. The award was presented to Wade by Judge Sue L. Robinson during

than 30 years of experience in construction management, general contracting, and design-build services. the Network group Now Network Search Sales Solutions and IMPACT Search, LLC acquired The Network Group. The company has been renamed Network Search and has retained all of its existing staff, with longtime owner Barry Schlecker staying on as a consultant for a five-year term. The merger of the companies creates a national recruiting footprint with operations headquartered in Wilmington and additional locations in New Castle and Orange, Calif. The combined businesses will offer placement services in fields including legal support, IT, lateral attorneys, engineering, construction, accounting, finance, and trust administration. The company’s main office will remain in Wilmington and be overseen by Jesse Reeves. Reeves has 22 years of experience both as an executive at a national staffing firm and also as an entrepreneur for the past 11 years.

the Federal Bar Association annual luncheon in June. The Caleb R. Layton III Service Award is presented to a recipient who personifies the qualities of a federal practitioner through legal acumen, professional decorum and public service. Wade, chair of Richards Layton’s Litigation Department, represents local and national clients in Delaware’s state and federal courts with an emphasis on various areas of civil litigation, including intellectual property and commercial law matters. He has a long history of leadership in the legal community, and has served on numerous panels and committees in the state and national bar. Wade is past chair of the Board of Bar Examiners of the State of Delaware, and past chair of the Merit Selection. A recipient of Martindale-Hubbell’s highest AV rating, Wade is listed in The Best Lawyers in America, Benchmark Litigation and Delaware Super Lawyers.

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iconic tsunami introduces awardwinning Facemate The Iconic Tsunami Company has launched a new and innovative product— the FACEMATE™. The FACEMATE™ is a monitor accessory that stretches over the corners of a computer monitor and hugs its plastic framing like a skin. Its inner bands have raised ridges or “teeth” which help add friction to secure those important

items – like sticky notes, business cards or photos that are perpetually being added to the monitor – and does so without permanently altering or damaging the monitor. On June 16, FACEMATE™ made its official debut at the InventHelp’s INPEX ® 2010 International Trade Show in Pittsburgh. There were several hundred exhibitors from the United States and across the globe who exhibited their inventions and innovative products. The FACEMATE™ monitor accessory placed in two categories, winning Bronze medals in “Novelties/Household” and “Office Supplies & Stationery.” associates international, inc. earns honors Associates International, Inc. received honors at a Philadelphia Direct Marketing Association event in June. For its work with Barclaycard US, marketing the US Airways Dividend Miles MasterCard, Associates International won Benny awards in each of three categories: Direct Mail, Acquisition Offer to Purchase, Financial; Internet/Interactive, Acquisition to Purchase; and Multi-Media, Acquisition to Purchase. The highly personalized, integrated program – dubbed “Miles Ahead, Worries Behind” – is a three-wave campaign that incorporates direct mail, personalized URLs, and e-mail communications. For its life event marketing program, “BirthdayPak,” created with RMG/The Primacy Effect, Associates International won Benny awards in each of two categories: Internet/Interactive, Invitation to Inquire and MultiMedia, Invitation to Inquire

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categories, and an Honorable Mention was presented in the Direct Mail, Invitation to Inquire category. The BirthdayPak integrates compelling direct mail, online, and e-mail marketing and leverages the powerful psychological consumer spending trigger – a birthday. eZanga.com ceo honored Richard Kahn, CEO of eZanga. com, based in Middletown, is among the winners of the Ernst & Young Entrepreneur Of The Year award in Greater Philadelphia. Kahn is among a group of leading entrepreneurs who were selected by an independent judging panel made up of regional business, academic and community leaders. The winners were revealed at a gala event in June. This year, the Entrepreneur Of The Year awards program celebrated its 24th anniversary. The program has expanded to recognize business leaders in over 135 cities in 50 countries throughout the world. Awards are given to entrepreneurs who demonstrate extraordinary success in the areas of innovation, financial performance and personal commitment to their businesses and communities. Entrepreneurs are nominated and evaluated by those in each region, including local business, academic and community leaders. del tech offers energy degree & Wins grant Delaware Technical & Community College is partnering with Lane Community College in Eugene, Oregon, to offer Delawareans an asso-

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ciate degree program based on Lane’s award-winning curriculum in residential and commercial energy efficiency and building systems management. Graduates of the program will work as facility managers, energy auditors, and energy program coordinators for such diverse employers as engineering firms, public and private utilities, energy equipment companies, and departments of energy. In other news, Delaware Technical & Community College has been awarded $785,000 by the National Science Foundation (NSF) to educate students and the local community about wind, solar, and bio-fuel renewable energy technologies and environmental sustainability. This three-year grant will fund a program entitled Energizing STEM Education, which will be developed and housed at the Stanton campus. Science, Technology, Engineering, and Mathematics (STEM) fields are central to U.S. economic competitiveness and growth and play a significant role in helping society develop ways to live and work more sustainably. The NSF funding will be used to energize the STEM curricula by incorporating renewable energy topics into existing technology programs, including electronics and computer engineering, chemistry, biotechnology, and chemical processing. The multiyear project will teach students about the concepts of sustainability and how to incorporate renewable energy technologies into their lifestyles. Outreach activities in the form of workshops, camps, middle and high school student enrichment

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Wallace Joins chamber Staff Patrina Wallace has joined the Delaware State Chamber of Commerce staff as information administrator. In this position, Wallace acts as a goodwill ambassador for the Delaware State Chamber of Commerce. This position attends to visitors and deals with inquiries on the phone and face to face, supplies information regarding the Chamber to the general public, members of the Chamber and prospective members. Wallace is a student at Widener University where she is earning her Bachelor of Science degree in PARA Studies in the Legal Education Institute of Widener Law School. Previously, she was employed at E. I. DuPont de Nemours and Advanced Staffing Solutions. Wallace replaces Angie Turochy, who retired from a 26-year career at the Delaware State Chamber of Commerce in June.

activities, and teacher internships will follow. An experienced interdisciplinary team, including engineering and technology faculty, business representatives, and industrial advisory committees will participate in the development and implementation of the STEM program. New hires at vandemark & lynch Lisa M. Donlon, P.E., Mark A. Russo, R.L.A., and Stevan M. Slusher, E.I.T. have joined VanDemark & Lynch, Inc., a civil engineering, planning, and surveying firm. Donlon joined the firm as a project manager and has 25 years of experience primarily focused on design of land development projects, including residential subdivisions and commercial centers in Pennsylvania. Russo joined the firm as a landscape architect and project manager. His 22 years of experience includes landscape and site design for numerous land development projects, including award

winning residential subdivisions and commercial centers in Delaware, Pennsylvania, Maryland, and Virginia. Slusher joined the firm as a Design Engineer. His experience includes full site design, from concept to construction, for numerous land development projects, including residential subdivisions and commercial centers in New Jersey and New York. Wohlsen Nets 14 awards Wohlsen Construction Company received fourteen awards, including Project of the Year, from the Keystone Chapter of Associated Builders and Contractors (ABC) at the association’s Annual Excellence in Construction Awards Gala. The Manor East Healthcare Additions and Renovations project for Moravian Manor Retirement Community, located in Lititz, Pa. won the Project of the Year Award. Wohlsen also won the 1st place award in the General Contractor LEED®

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Green Award category for The Lancaster Family YMCA Center City located in Lancaster, Pa. Morris James Named top in del. Morris James LLP is pleased

to announce that five of its partners have been recognized among the top Delaware litigation attorneys in Benchmark Litigation 2011- The Guide to America’s Leading Litigation Firms and Attorneys. The part-

ners that have been honored are Rich Galperin, Clark Collins, Richard Herrmann, Leiws Lazarus, and Edward McNally. The Benchmark Litigation guide focuses exclusively on litigation lawyers

and firms in the United States, and its recommendations are based on extensive faceto-face and telephone interviews with the nation’s leading private practice lawyers and in-house counsel.

NeWSBiteS n Wilmington Trust has hired W. Thomas Mears, as vice president and market manager for southern Delaware and on the Eastern Shore of Maryland. He will lead Wilmington Trust’s lending to commercial, financial, and agricultural (CF&A) clients and oversee wealth advisory services throughout Kent and Sussex counties in Delaware, as well as areas on the Eastern Shore of Maryland, including Salisbury and Ocean City. n Thomas D. Wren of Greenville has been elected to a two-year term as Chairman of the Delaware Community Foundation’s (DCF) Board of Directors. DCF manages charitable funds for individuals, families, businesses and organizations, and distributes income from the funds as grants to nonprofit agencies throughout the First State. Wren Thomas D. Wren joined the DCF Board of Directors in July 1998, chaired the investment and audit committees and held the offices of vice chairman and treasurer of the board prior to his new appointment. n Five new directors have been appointed to the Delaware Community Foundation. They are Martha S. Gilman, Jennings P. Hastings, Lynn Adams Kokjohn, Ranney B. Ward and Dr. Harry L. Williams. The Delaware Community Foundation manages charitable funds for individuals, families, businesses and organizations, and distributes income from the funds as grants to non-profit agencies Marla Cooper throughout the First State. n Bloom Metz Consulting, Inc. has appointed Marla Cooper and Wil Sherk to Vice Presidents. As a newly appointed vice president, Cooper will focus on marketing and communications services. Sherk will provide strategy development, capital campaign feasibility assessment and campaign management.

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Wil Sherk

n Potter Anderson & Corroon LLP was among three law firms presented with the Christopher J. Battaglia Memorial Awards for their support of the community through the United Way of Delaware (UWD). The awards are named after Christopher J. Battaglia, a lawyer who was well known for his dedication and community advocacy. Law firms such as Potter Anderson & Corroon LLP play a vital role in UWD’s annual campaign, which supports the state’s most effective health and human service programs. n For supporting his colleagues, bolstering his department, and keeping his finger on the financial pulse of the hospital, Bayhealth Medical Center Reimbursement Accountant Bill Macklin is the winner of the Bayhealth Finance Recognition Award for the Spring of 2010. Twice a year, Bayhealth Finance Department employees may nominate one of their peers. The winner is then selected in a popular vote by all Finance Department employees.

from left:

Bayhealth reimbursement Director Tim Collier, Sr. v.P. and CfO Earl Tanis, reimbursement accountant Bill Macklin, and reimbursement accountant roger gzym pose with an award from Bayhealth. Photo provided by Bayhealth Medical Center

n Robert J. Koenke and Theda Blackwelder were named board of trustee members for the Biggs Museum of American Art. Koenke, of Grasonville, Md., will serve his first term as a Trustee, and Blackwelder, of Millsboro, will serve her second term as a Trustee.

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sBa Launches New web site The U.S. Small Business Administration is launching a complete redesign of its Web site, SBA.gov, which will launch this fall. The new SBA.gov will make it easier for small businesses, lending institutions, small business counselors and other members of the small busi-

ness community to more quickly find the information they need through a simplified navigation structure. In addition, new features will allow users to tailor their experience to provide information that is specific to their needs and location. The redesign is part of the SBA’s goal to create a dynamic online presence that delivers information to customers wherever they are online. The redesign is also the Flagship Initiative of the SBA’s Open Government Plan and addresses all three of the agency’s Open Government goals – transparency, participation and collaboration – by providing direct access to agency programs and operations, allowing users to customize their online experience, and, beginning next year, incorporating community features such as discussion forums and public feedback tools. Beane associates President appointed ImC Chairman Thomas J. Beane of Wilmington, president of Beane Associates, Inc., has been named to the board of directors of the Southeastern Pennsylvania Chapter of the Institute of Management Consultants (IMC USA) for 2010-2011. Beane will serve as the chapter’s certification interviews chairman. IMC Philly, a 503c non-

Correction

In the July/August issue of Delaware Business, Avery Hall Benefit Solutions was omitted from the Insurance Broker List. They can be reached by calling (410) 287-5646.

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Newsmakers

Committee of 100 Names Director The Committee of 100 has announced the appointment of Paul H. Morrill, Jr. as its new Executive Director. Morrill succeeds Marguerite H. Prueitt, who left the organization in May. Most recently, Morrill served as City Manager of Delaware City, and he was successful in that post in attracting state and federal capital improvement grants for the town’s revitalization. Earlier in his career, he acquired experience in government and public policy, both at the State and County level. He also served as the Government Relations Director for the Delaware Contractors Association, many of whose members also belong to The Committee of 100. “Paul’s background has prepared him well for his new role at The Committee of 100, and the organization is very pleased that he will be leading its day-to-day activities” stated Barbara S. Meredith, President.

Delaware Business wins award Delaware Business magazine earned third place in the Delaware Press Association’s annual Communications Contest. The award in the Four-Color Magazine category was presented to editors Katie Grasso, Sharon Reardon and Kelly Cofrancisco at an awards banquet for their work on the September/October 2009 Green Issue.

year term as board chairman. DiLuzio, a Goodwill board member for the past five years, previously held the positions of first vice-chair and chair of the Human Services Committee. A resident of Middletown, she earned her law degree from Widener University’s School of Law. Other officers approved include: Chris Quintanilla of the Information Technology Advisory Group, who will serve as first vice-chair; Thomas Black, a financial services consultant was elected as board treasurer; and Sandra Massa of PNC Bank, who will serve as the board secretary. Goodwill Board For 89 years, Goodwill Votes New Chair Sarah DiLuzio, an asso- of Delaware and Delaware ciate attorney with the firm of County’s mission has been to Potter Anderson & Corroon improve the quality of life for individuals with in Wilmington, barriers to self-suffiwas voted to serve ciency through the as the new chair“Power of Work.” person for the In 2009, Goodwill Goodwill Board. of Delaware and She replaces Delaware County Edward F. Connor, provided over 15,000 Jr. of Emory services to individHill Real Estate uals throughout the Services, who region. n completed a two- Sarah DiLuzio profit organization, is the at-large chapter of IMC USA serving Independent Management Consultants in Delaware and Southeastern Pennsylvania. IMC USA is a national professional association representing management consultants and it awards the Certified Management Consultant (CMC) designation. IMC exists to establish professional and ethical standards, to provide continuing education and information, and to increase public awareness of the profession of management consulting.

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NeWS chaMBer

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ECE is a full service entertainment agency that will provide all types of entertainment for conventions, corporate events, associations, festivals and weddings.

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Insurance and risk management services including commercial, personal and health insurance.

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Pharmaceuticals.

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Estate buyouts/cleanouts. Resale and consignment shop. Ms. Laura Baker 537 Main Street Stanton, DE 19804 (302) 690-2798

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educatioN voterS oF delaWare

A 501(c)3 non-profit that is building public will to improve education in Delaware. We want to ensure that citizens have a voice and that policymakers hear it. Mr. Doug Gramiak 100 W. 10th St., Suite 106 Wilmington, DE 19801 (302) 384-7738 Fax: (302) 691-5172 www.educationvotersdelaware.org FraNkliN StrategieS, iNc.

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The FACEMATE™ monitor accessory is a unique product, which is patent pending in the US and abroad. Its one-piece design stretches over the corners of your monitor and hugs its plastic framing like a skin. Now you can use your monitor like a billboard, keeping notes, business cards, pictures and even an 8 1/2 x 11 piece of paper in view.

Ms. Sara Martin

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5 Cormac Court

(302) 777-5500

Consultants on political and governmental affairs.

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Fax: (302) 777-5386

Mr. Richard Korn

57 Pier Head Blvd., Suite 2

(410) 252-6487

www.delawarenonprofit.org

P.O. Box 2909

Smyrna, DE 19977

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Mr. Ken Kennedy

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P.O. Box 32

Fax: (302) 355-3347

Wilmington, DE 19899-0032

www.iconictsunami.com

(302) 655-4410

aSBt c ad t e Fc gh a M B e r

(877) 653-2010

Fax: (302) 655-4420

Graphic/commercial art, Web design, consulting and art direction. Creating artwork, images, layouts, and designs for advertising. Marketing for outdoor, print and Internet. Ms. Jenn Phillps

www.paulweiss.com

NeWS

iMageS everYthiNg

Strategic SourciNg & exPeNSe SolutioNS

A strategic sourcing consultancy company focused on helping clients optimize their supplier relationships. Mr. Frank Modesto

1611 N. Rodney St. Wilmington, DE 19806 (302) 472-5076

1212 Baltimore Pike, Suite 200 Chadds Ford, PA 19317

www.ImagesEverything.com

(610) 358-0424

iNterState coMMercial MaiNteNaNce ServiceS corP.

WilMiNgtoN Police & Fire Fcu

A Class-A commercial, fullservice cleaning company that includes work on medical, educational and manufacturing facilities.

www.ssesglobal.com

A credit union whose members are active and retired City of Wilmington police officers and fire fighters and their immediate families. Maria A. Gestwicki

Ms. Stacy Sines

1814 Gilpin Ave.

P.O. Box 2586

Wilmington, DE 19806

Wilmington, DE 19805

(302) 654-0818

(302) 593-5009

www.wpffcu.org

Fax: (267) 927-0048 www.interstatemaintenance.com

WM SYSteMS, iNc

Mell3StrategieS

Vendor of oil industry-related equipment.

Strategic planning, crisis management, media relations and political advocacy.

Mr. Alejandro Acaso 2711 Centerville Road, Suite 400 Wilmington, DE 19808

Mr. Donald C. Mell, III

(302) 450-4482

P.O. Box 3507

Fax: (302) 288-1712

Greenville, DE 19807

www.wmsystemsco.com n

(302) 584-1319 Fax: (302) 656-1256

Member Dental Benefits Delaware State Chamber of Commerce Members have access to high-value dental benefits through Dominion Dental Services. Dental Benefits Three unique options Use a network dentist or any dentist Coverage for over 250 services including fillings, crowns, root canals, orthodontia and more Simple online enrollment and administration Who can participate? Any individual or member company.

www.Mell3.com

DominionDental.com/edental/dscc

Paul, WeiSS, riFkiNd, WhartoN & garriSoN llP

The Dominion Group of companies includes Dominion Dental Services, Inc., the licensed underwriter of the dental plans, and Dominion Dental Services USA, Inc., a licensed administrator of dental and vision benefits. This policy includes limitations, exclusions and terms under which the policy may be continued in force or discontinued.

Legal services. Ms. Cathy James 500 Delaware Ave., Suite 200

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We Work For Your Beneﬁt. 63

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NeWS chaMBer State

State chamber Scene end-of-Session legislative Brunch

Networking Breakfast

June 2, 2010

June 8, 2010

Senate President Pro-Tempore Tony Deluca addressed the audience at the legislative luncheon at Dover Downs hotel & Casino. The brunch connects the business community to legislators for discussion on the current issues facing the state. Photo by Katie Grasso

from left: Chris Jerger, president of CJ Technology Solutions, and John Barone of DEMEP, network at the CoIN loft, a co-working space in Wilmington. Photo by Katie Grasso

evening Mixer

June 24, 2010

at the Evening Mixer in Milton, attendees enjoyed Dogfish head Craft Brewery beer, food from its restaurant and a tour of the brewery by owner Sam Calagione (center). Photo by Katie Grasso

attendees learned about the brewing process on a tour of Dogfish head Craft Brewery as they made their way through the expanded facility. Photo by Katie Grasso

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State

July 12, 2010

The Delaware State Chamber of Commerce bid goodbye and congratulations to angie Turochy, a 26-year staff member, who retired at the end of June. DSCC Board Senior Council Member Jim randall, DSCC President & CEO Jim Wolfe and former DSCC Board Chair ric Struthers came out to celebrate. Photo by Katie Grasso

The young Executives Committee of the State Chamber held a luncheon with guest speaker Collin O’Mara, secretary of the Delaware Department of Natural resources and Environmental Control, at the Doubletree hotel Downtown in Wilmington. Nearly 70 attendees came out to hear the secretary speak on the environmental issues facing Delaware and what the group can do to help. Photo by Katie Grasso

NeWS

Young executives committee luncheon

June 28, 2010

chaMBer

congratulations to angie turochy

Networking Breakfast Networking Breakfast

July 20, 2010

Members gather to network at the free Networking Breakfast at the New Castle County farmer’s Market. appleton Catering provided a fresh breakfast for the 45 attendees. Photo by Kelly Cofrancisco

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greg Beecher of the New Castle County farmer’s Market presents linda McKay of the greater Wilmington Convention and visitor’s Bureau with her door prize at the event held at the Market. Photo by Kelly Cofrancisco

8/19/10 5:44 PM

NEWS CHAMBER

Delaware State Chamber of Commerce

Small State. Big Benefits.

STATE

THE NEW ANd iMpRovEd STATE CHAMBER HEAlTH plAN

The cost of employee health care is a top concern among Delaware business owners. DSCC has devised an affordable, quality health care plan for its members. Blue Cross Blue Shield of Delaware announced new reduced rates on this exclusive program for DSCC members effective June 1, 2010. Visit www.dscc.com/healthplan.htm today or call (302) 576-6580 for more details. pRESCRipTioN dRug diSCouNT CARd

The Delaware Drug Card will provide savings of up to 75 percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program was launched to help all residents of Delaware afford their prescription medications. For more information, go to www. dscc.com/rxdiscount.htm. diSCouNTEd CEll pHoNE pRoduCTS ANd SERviCE

State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Call Brian Greene at (610) 653-8902 to learn more about this benefit. ModERN MAil

Would you like to get your marketing message out to other State Chamber members? Modern Mail can handle printing, fulfillment and mailing. Contact Jim Basso at (302) 391-1200 ext. 225 or jim.basso@modernmail.com to see how Chamber members save 15 percent on mailing needs. NoTARy SERviCE

Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents. STAplES BuSiNESS AdvANTAgE

Staples Business Advantage offers Chamber members 25-to-75 percent off their most commonly used items and 25-percent off the list price of everything else in their catalog. Call Dorothy Knauss at (302) 234-4614 or e-mail her at dorothy.knauss@ staples.com to receive a welcome kit and a password to access www.stapleslink.com. Blood BANk MEMBERSHip

Member companies with five employees or less are offered unlimited group coverage in the Blood Bank of Delmarva. Call (302) 655-7221 for more information.

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CERTifiCATE of oRigiN doCuMENTS

Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information. dElMARvA BRoAdCASTiNg CoMpANy

Fifteen percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station. Contact Mike Reath at mreath@dbc1.com or call (302) 478-2700 for more information. dSCC AffiNiTy CREdiT CARd WiTH WoRldpoiNTS REWARdS

The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply; mention priority code FABLHRAQ. MEMBER-To-MEMBER diSCouNT diRECToRy

State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Benefits of Membership, or turn to page 5. diSCouNTEd CoNSTANT CoNTACT E-MAil MARkETiNg SERviCE

State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20 percent if they prepay for 6 months and 25 percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page. dENTAl plAN

Dominion Dental Services provides dental benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com for more details.

Access full details on these benefits of membership in the members-only section of the DSCC Web site. For more information about obtaining your company’s members-only login credentials, please e-mail webmaster@dscc.com. n

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Bu si n e s s

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stAte ChAmber

Chamber Committees & Forums State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

This committee identifies group-oriented benefits, such as health care coverage, discounted office supplies, phone service, direct mail, shipping and much more to help Chamber members be healthy and competitive. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.

benefits & serviCes Committee:

This committee provides practical, valuable and affordable education and development programs to help existing members and potential members be more successful. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com. eduCAtion & development Committee:

This committee meets each month and brings in knowledgeable experts to discuss ever-changing labor and employment laws and regulations that impact all Delaware businesses. The interaction between speakers and committee members provides a cost-effective and efficient way to obtain up-to-date information that helps employers create or modify personnel policies and procedures before legal problems arise. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

the

employee

relAtions

Committee:

Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

environmentAl Committee:

heAlth CAre Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: Katie Grasso at (302) 576-6566 or kgrasso@dscc.com.

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neWs

The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com. AmbAssAdor Committee:

Provides a forum to discuss issues affecting Delaware holding companies on the state and national levels. Contact: Katie Grasso at (302) 576-6566 or kgrasso@dscc.com. holding CompAny Committee:

legislAtive forum: Members, lobbyists and legislative representatives work together to address legislative issues of interest to Chamber members. Monthly lunchtime meetings feature guest speakers who cover current topics of interest to the business community. The next meeting is on Sept. 13 with guest speaker U.S. Senator Tom Carper. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: Greg Gross at (302) 576-6568 or ggross@ dscc.com.

tAx Committee:

Committee: The transportation committee creates a unified voice when making recommendations to the Delaware Department of Transportation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

trAnsportAtion

The Delaware State Chamber of Commerce’s newest committee was formed this year to encourage young executives in Delaware to get involved in the Chamber, network with other young professionals and further their business growth. The Young Executives Committee, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. The next luncheon meeting on Sept. 21 will feature a speed networking tutorial and session. Register online at www.dscc.com. young exeCutives Committee:

The Women in Business Forum was formed to forge relationships, break boundaries and build a better business environment for women in our community. Former guest speakers include First Lady Carla Markell, Gov. Ruth Ann Minner, State Reps. and Sens., and business leaders. The next meeting will be held on Sept. 22. Register at www.dscc.com to attend. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com. n

Women in business forum:

8/24/10 10:53 AM

for Assistance, call the chamber

The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide. This State Chamber staff directory lists phone numbers and e-mail addresses, as well as individual areas of responsibility. If you need business assistance or information, please don’t hesitate to call.

James a. wolfe President & CEO

576-6560 jwolfe@dscc.com

Marianne K. antonini Sr. Vice President Finance & CFO

576-6567 mantonini@dscc.com

a. richard Heffron Sr. Vice President Government Affairs

576-6563 rheffron@dscc.com

sharon r. reardon Sr. Vice President Marketing & Exec. Director, Small Business Alliance Superstars in Business Wellness at Work Media Relations Marketing Benefits & Services Committee Education & Development Committee Women in Business Forum

576-6578 sreardon@dscc.com

Janine G. sorbello Sr. Vice President Education & Exec. Director, The Partnership Business Mentoring Alliance Principal for a Day Teacher Externship Superstars in Education

576-6575 jsorbello@dscc.com

Cheryl Corn Executive Assistant to the President linda D. eriksen Accounting Associate

576-6566 kgrasso@dscc.com

Gregory l. Gross Director of Government Affairs Employee Relations Committee Environmental Committee Legislative Forum Tax Committee Transportation Committee

576-6568 ggross@dscc.com

Chuck James Account Executive

576-6562 cjames@dscc.com

liz Pretz Events Manager

576-6564 kcofrancisco@dscc.com

576-6572 ccorn@dscc.com 576-6569 leriksen@dscc.com

576-6586 lpretz@dscc.com

arlene M. simon Account Executive Bill stephano Director of Membership

John H. Taylor, Jr. 576-6590 Sr. Vice President & jtaylor@dscc.com Exec. Director, Delaware Public Policy Institute Kelly Cofrancisco Program & Communications Specialist Young Executives Committee

Katie Grasso Communications Manager Delaware Business Production Web Site Health Care Committee Holding Company Committee

576-6576 asimon@dscc.com 576-6574 bstephano@dscc.com

Patrina wallace Information Secretary

655-7221 pwallace@dscc.com

Miller Publishing, inc. Fred Miller President, Miller Publishing, Inc. Advertising Sales

576-6579 fmiller2@dscc.com

Delaware State Chamber of CommerCe 1201 N. ORANGE STREET, P.O. BOX 671 WILMINGTON, DE 19899-0671 (302) 655-7221 / FAX (302) 654-0691 (800) 292-9507 KENT & SUSSEX COUNTIES WWW.DSCC.COM BLOG: DSCC.WORDPRESS.COM TWITTER: DESTATECHAMBER FACEBOOK: FACEBOOK.COM/DELAWARESTATECHAMBER FLICKR: FLICKR.COM/DSCC

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NCI Chamber Ad

3/26/07

11:00 AM

Page 1

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We’ve been his banker for 106 years.

We don’t take that responsibility lightly. Across economic cycles that have spanned 20 U.S. recessions, 18 U.S. presidents, two world wars and one Great Depression, Wilmington Trust has played a role in the life of his family since 1903. We remain committed to a set of business practices and core values that reflect our focus on building long-term relationships. We’re proud of our past and equally confident about our future. We owe this to the clarity of purpose in our corporate strategy, the disciplined management of risk, the outstanding work ethic of our staff members, and the hard-won loyalty of our clients, many of whom have been with us for multiple generations. Our steady approach has served our company and our clients well through the extraordinary economic, social, and technological changes that have taken place since our founding. We believe it will serve us well in the years ahead. To find out how Wilmington Trust can help, call Katie Wilkinson today at 302.651.1460.

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