R g c ea u o l id n s es e t tr t o u at c e ti & o n
Meet the
Superstars in Business THREE D OLLARS
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Introducing the Newest Delaware Business Tool. Refer qualified businesses to Delaware and get paid if they relocate here.
www.dedo.delaware.gov/bff
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In This Issue features 5
174th Annual Dinner
23
Old Landmarks Come Alive
Mark your calendar for Delaware’s biggest business event of the year.
Two Wilmington landmarks rich with history get a second chance.
7 GUIDE TO TECHNOLOGY
26 GUIDE TO NON-PROFITS
A New Look
Learn about DSCC’s technology upgrades that will benefit members.
8 GUIDE TO SMALL BUSINESS
2010-2011 Non-Profit Event Calendar
36 GUIDE TO BANKING There’s an App for That!
56
Welcome New Members
58
State Chamber Scene
62
Chamber Member Benefits
63
Chamber Committees
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For Assistance, Call the Chamber
Banks are going mobile with smart phone applications.
Celebrating Small Business
The winners of the 2010 Marvin S. Gilman Superstars in Business Awards.
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departments 2
Laura Novak Photography
President’s Message
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SSD Technology Partners
Legislative Priority
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i.g. Burton and Company, Inc.
Small Business Report
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Superstars in Business News.
Habitat for Humanity
19 GUIDE TO REAL ESTATE & CONSTRUCTION
46
Calendar of Events
A Revival of Industry
Delaware’s major industrial sites are transforming.
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Manufacturing
51
Newsmakers
On The Cover The 2010 Marvin S. Gilman Superstars in Business winners exemplify smart business practices. Photo by Dick Dubroff/ Final Focus
Volume 16, Number 6 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.
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Message President’s
Editorial Staff
James A. Wolfe
Message from the President
There’s excitement in the air in November. It is the month for elections on even-numbered years, and the World Series, barring sweeps and weather delays. And November marks the State Chamber’s annual Superstars in Business Awards program where we recognize and celebrate extraordinary small businesses and non-profit organizations. This issue of Delaware Business introduces four new winning companies (see the cover and begin reading on page 8) and four Awards of Excellence. Meet them all at the Superstars in Business Awards luncheon on November 10 at the Hotel du Pont in Wilmington and listen to keynote speaker CBS News Senior White House Correspondent Bill Plante. This month we have another exciting announcement to make as we unveil our new Web site at www.dscc.com. You’ll find it as intuitive as it is simple, and at the same time, full of information. The best thing about our new site is what it will do for you. You can now submit your own events to our community calendar, update your own information, and sign up for activities and communications according to your interests. You can even obtain your own regular reports of how many referrals you’ve received through your State Chamber membership. I urge you to use our site as a tool for your business. As with all that we do, we designed it to work for you. Also in this issue, Delaware Business provides coverage of current business topics, from modern mobile banking to manufacturing resurrections in our state. We also support the good work of Delaware’s non-profit organizations by publishing many of the premier fundraising events in 2011 on page 26. At this writing, the outcome of the November elections is unknown. As a bipartisan business organization, the State Chamber is prepared to work with every leader in government to protect and advance the interests of Delaware businesses. Let us help you connect with our leaders in government and the business community and strengthen all businesses in the state. The Chamber works for you.
Thomas J. Cooper Chairman James A.Wolfe President/CEO
Katie Grasso Managing Editor Sharon R. Reardon Editor
Kelly Cofrancisco Editor
Executive Committee CHAIRMAN Thomas J. Cooper Cooper Realty Associates IMMEDIATE PAST CHAIRMAN Richard K. Struthers CHAIR-ELECT Connie Bond Stuart PNC Bank VICE CHAIRMAN William R. Allan Verizon Delaware TREASURER Richard D. Rowland Rowland, Johnson & Co., PA
Tony Allen, PhD Bank of America Sylvia S. Banks DuPont Ernest J. Dianastasis CAI Donald T. Fulton George J.Weiner Associates Pierre du Pont Hayward University of Delaware Richard Kenny Delaware Supermarkets, Inc. Alan Levin Delaware Economic Development Office Hinton Lucas DuPont
William E. Manning Saul Ewing, LLP Chip Rossi Bank of America Dennis M. Salter Summit Realty Advisors, LLC Fred C. Sears II Delaware Community Foundation Mark S. Stellini Virtual Resources, LLC Mark Turner WSFS Bank Michael S. Uffner AutoTeam Delaware Richelle Vible Catholic Charities, Inc.
Board of directors Linda Ammons Widener University School of Law
Martha S. Gilman Gilman Development Company
Paul H. Mylander The Bank of Delmarva
Julian H. Booker Delmarva Broadcasting Company
John E. Healy III Healy, Long & Jevin, Inc.
Michael N. Ratchford W. L. Gore & Associates, Inc.
David B. Brown, Esq. Potter, Anderson & Corroon LLP
Michael Houghton Morris, Nichols, Arsht & Tunnell, LLP
John S. Riley Ashland, Inc.
Robert L. Byrd The Byrd Group, LLC Timothy J. Constantine Blue Cross Blue Shield of Delaware Charlie Copeland Associates International, Inc. Chip Davis AstraZeneca Pharmaceuticals LP E. Andrew DiSabatino EDiS Company Christina Favilla Discover Bank Donald G. Gagnon AAA Mid-Atlantic Dr. Orlando J. George, Jr. Delaware Technical & Community College
Tyrone Jones AstraZeneca Pharmaceuticals LP Richard H. LaPenta Insurance & Financial Serv., Ltd. Robert J. Laskowski, MD Christiana Care Health Systems Cathy MacFarlane ING DIRECT
Thomas A. Shoemaker TD Bank W. Laird Stabler III, Esq. Laird Stabler & Associates Gary R. Stockbridge Delmarva Power Ed Sutor Dover Downs Hotel & Casino
Paul M. McConnell McConnell Development, Inc.
William Wallace JPMorgan Chase
Michael McMullen Agilent Technologies
Robert W. Whetzel Richards, Layton & Finger
Chad Moore The Bellmoor
Katie Wilkinson Wilmington Trust Company
Bret Morris A. R. Morris Jewelers
Lloyd Wirshba Barclaycard US
staff James A.Wolfe President/CEO Marianne K. Antonini Senior Vice President A. Richard Heffron Senior Vice President Sharon R. Reardon Senior Vice President & Executive Director, Small Business Alliance Janine G. Sorbello Senior Vice President & Executive Director, The Partnership
John H. Taylor, Jr. Senior Vice President & Executive Director, DPPI
Greg Gross Director of Government Relations Chuck James Account Executive
Kelly Cofrancisco Program & Communications Specialist
Liz Pretz Events Manager
Cheryl Corn Executive Assistant to the President
Arlene Simon Account Executive
Linda D. Eriksen Accounting Associate Katie Grasso Communications Manager
Bill Stephano Director of Sales Patrina Wallace Information Secretary
ADVERTISING SALES / Miller Publishing, Inc.
Fred Miller President
Delaware State Chamber of Commerce 1201 North Orange Street, P.O. Box 671 • Wilmington, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • www.dscc.com
The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.
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By A. Richard Heffron
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Legislative Priority
T
he Delaware Economic Financial Advisory Council (DEFAC) held its first meeting of the 2011 fiscal year on Sept. 10. The early numbers are important because they provide a guideline for the Governor’s administration as they begin to prepare the next fiscal year budget. The numbers also measure Delaware’s economic health. What the revenue projections tell us is that there is no growth – essentially the numbers are flat. This is neither bad nor good. But, you need to look at the specific revenue figures to get a clear picture of what is happening with Delaware’s economy. What it also tells us, in the words of iconic cartoon philosopher Elmer Fudd, is that we “Need to be careful. Very, very careful” when making decisions on spending and finding means of generating revenue. When you take a hard look at the numbers you find mixed signals. On the positive side, projections show corporate income tax, bank franchise tax and abandoned property will increase 1.4 percent, 23.2 percent and 24 percent respectively for a total revenue increase of $64 million. This follows the prediction by national economists that the economy is recovering at a steady, but tepid pace. While a combination of Franchise, LLC and LP collections, Gross Receipts Tax (GRT) and lottery proceeds are flat, indications show the GRT will begin to grow next year while lottery collections will drop. The most worrisome news is Personal Income Tax (PIT) paid is continuing to slide at the rate of 15 percent, or $15 million, with hopes that it will begin to grow next fiscal year. The up and down performance of the housing market is reflected in a 4 percent decline in the real estate transfer tax receipts over June projections, with little indication it will improve next fiscal year. These numbers are in accordance with national projections that personal income has not started to grow just yet, but with some indication it will begin to expand more rapidly next year. The housing market remains troubled, with little idea when it will improve. What this means for the Delaware business community and our public officials who will be establishing budget and fiscal policy is that we simply need to pay attention to how much we spend and how we collect revenue. State government needs to continue efforts to run operations at maximum efficiency. Government needs to continue looking for new
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State government needs to continue efforts to run operations at maximum efficiency. means to further cut costs and innovative means of delivering services. At the same time, they will be looking to collect as much revenue as possible to support the existing government functions. Along with these efforts they need to be aware of the fact that the businesses and residents of the state are still struggling to make ends meet, and taking more cash out of their pockets will not help an anemic economy accelerate. The DEFAC numbers reflect the need for increased private sector growth. Getting the private sector to invest in Delaware is objective number one. The DEFAC numbers are not the final verdict on the direction of Delaware’s economic future. There will be several more reports before the June 30, 2011 deadline for the General Assembly to pass a budget. These reports are designed to help set the path forward, and lawmakers have been using them as a tool since the mid 1970s. The Delaware State Chamber of Commerce is confident that our leaders will continue to make the types of decisions that have served the citizens of Delaware well, and look forward to joining in these efforts. n
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INTRODUCING EVERYTHING YOU WANT. WITH THE ONE THING YOU NEED.
AT&T and BlackBerry® have teamed up to evolve the smartphone. att.com/blackberrytorch Visit a nearby AT&T store to learn about special discounts for Delaware Chamber members. Mobile broadband and other services not available in all areas. See coverage map at stores for details. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Screen images simulated. ©2010 AT&T Intellectual Property. Service provided by AT&T Mobility. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other marks contained herein are the property of their respective owners.
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Annual Dinner
Bank of America Leader to Keynote Annual Dinner
B
rian T. Moynihan, president and chief executive officer of Bank of America, one of the world’s largest financial institutions, will be the keynote speaker of the Delaware State Chamber of Commerce’s 174th Annual Dinner on Jan. 10, 2011. Moynihan is a member of the bank’s executive management team. He chairs Bank of America’s Global Diversity and Inclusion Council. Prior to his current role, Moynihan led several of the company’s lines of business, including Consumer and Small Business Banking, Global Corporate and Investment Banking, and Global Wealth and Investment Management. He also has served as general counsel for the company. Moynihan joined Bank of Registration for the America in 2004 following Annual Dinner is $205 the company’s merger with for DSCC members and FleetBoston Financial, serving $225 for non-members. as president of Global Wealth Tables of 10 are $2,050 and Investment Management. and $2,250 respectively. Moynihan joined Fleet in April 1993 as deputy general counsel. Sponsorships are A graduate of Brown University available. For more and the University of Notre information, go to www. Dame Law School, Moynihan dscc.com and click on serves on the boards of directors the event calendar. of YouthBuild Boston and the Boys and Girls Clubs of Boston. He is also a former chairman of the Travelers Aid Society of Rhode Island and Providence Haitian Project, Inc. n
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call for nominees
Marvel Cup
The Delaware State Chamber of Commerce is accepting nominations for the annual Josiah Marvel Cup Award. The Marvel Cup committee is asking members of the business community to nominate worthy recipients for Delaware’s most prestigious business award. The award was established by the State Chamber to honor a Delawarean who has made an outstanding contribution to the state, community or society. The Cup is awarded in honor of the memory of Josiah Marvel, who reorganized and was the first president of the State Chamber from 1913 – 1914. The award was originally presented to Marvel upon his retirement, and has been imprinted with the name of each recipient. Nominations are open to all Delawareans and can be made by any organization or individual in the state. Please include a fact sheet listing the nominee’s major achievements and send it to the State Chamber by Monday, Nov. 29, c/o The Marvel Cup Committee, P.O. Box 671, Wilmington, DE 19899-0671. The Marvel Cup will be awarded at the State Chamber’s Annual Dinner, Monday, Jan. 10, 2011 at the Chase Center on the Riverfront. For more information, call (302) 655-7221.
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Nove mbe r / D ece mbe r 2010 D e l a w a r e B u s i n e s s
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technology
State Chamber
Upgrades Technology By Katie Grasso
T
he Delaware State Chamber of Commerce (DSCC) has significantly improved its ability to serve, involve and communicate with its members. DSCC works for you – now, better than ever, as members can manage their membership and learn about opportunities and benefits easily online. In September, DSCC unveiled its Web site, www.dscc.com. The enhancements include: • A new members-only area where members can manage and update their membership account, submit their events to a community calendar, and learn about benefits such as health care, office supplies, dental insurance, marketing and more. • An easier-to-navigate site so members and the business community can quickly find the information they need. • Online sign up for Chamber events, committee meetings, e-newsletters and more. • Options to stand-out in the online membership directory. • Enhanced search engine optimization to connect people looking for goods and services to our members. • Online bill pay for events and membership dues. Along with a new Web site, the Chamber staff is now using a database that fully integrates with the Web site, giving the staff increased efficiency, and giving time back to helping its members. This change from the former database and Web site to the new system took five months to complete. We’re convinced of its value to our members and we thank you for your patience during this upgrade. For questions about the new Web site and your membership, please call (302) 576-6566 or e-mail webmaster@dscc.com. n
The Delaware State Chamber of Commerce unveiled its new web site, www.dscc.com, in September.
Katie Grasso is the communications manager at the Delaware State Chamber of Commerce.
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business superstars
in
Superstars in Business E
ach year, the Delaware State Chamber of Commerce’s Small Business Alliance honors businesses and non-profit corporations for their outstanding achievements and model approaches to business and management. The Marvin S. Gilman Superstars in Business Award is named for one of Delaware’s greatest small business leaders. The awards are presented to companies that have been in business for at least three years, are small businesses based on number of employees, and are members of the Delaware State Chamber of Commerce. Another award recognizes nonprofit organizations. Awards of Excellence are also granted to deserving companies. These businesses are awarded the 2010 Marvin S. Gilman Superstars in Business Awards.
i.g. Burton and Company, Inc. (Category of over 65 employees) i.g. Burton is a family owned and operated automotive business established in 1908. Today, the company is run by fifth generation Burtons. Their business provides sales, service, parts and collision repairs. They represent the brands Chevrolet, Chrysler, Dodge, Jeep, Mercedes-Benz, Sprinter, BMW and Blue Bird school buses. Read more on page 15. Habitat for Humanity of New Castle County (Non-profit organization category) The mission of Habitat for Humanity of New Castle County is to build affordable housing for no profit through a combination of volunteer labor, sweat-equity and no-interest mortgages. Habitat works in partnership with individuals, partner families, faith groups, civic organizations, local schools and businesses. This affiliate of Habitat has been active in New Castle County for 24 years. Read more on page 17.
2010 Superstars in Business Award Winners 2010 Award of Excellence Winners
Laura Novak Photography & Little Nest Portraits (Category of up to 25 employees) Laura Novak Photography & Little Nest Portraits offer wedding, family and child portrait photography with extraordinary customer experience in a boutique setting. The business started with Laura Novak Photography in 2003. In 2009, the company purchased a building in Wilmington, Del. that doubled the space of the previous studio and leveraged the brand Novak built into an associate business, called Little Nest Portraits. Read more on page 11. SSD Technology Partners (Category of 26 to 64 employees) Founded in 1983 by Barbara Hines and Nancy Froome, SSD Technology Partners provides expertise in comprehensive business technology solutions to help clients achieve their unique goals and objectives. SSD Technology Partners offers services such as network administration and management, remote monitoring and proactive corrective, helpdesk support, custom software development, strategic planning and budgeting, disaster recovery and backup solutions, and hosted solutions. SSD Technology Partners is a two-time winner of the Superstars in Business award. Read more on page 13.
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Bramhall & Hitchen, Inc. (Category of up to 25 employees) A local independent insurance agency serving the needs of business, families and individuals. Gunnip & Company LLP (Category of 26 to 64 employees) Provides clients with highly personalized and comprehensive accounting, auditing, tax, outsourcing and business consulting services. Morris James LLP (Category of over 65 employees) A law firm with clients such as Fortune 500 companies, financial institutions, government agencies, additional law firms and the Delaware community. Children & Families First (Non-profit organization category) Children & Families First helps families develop solutions to meet challenges and embrace opportunities through counseling services, and coordinating adoption and foster care.
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superstars in
Platinum
Bronze
Bank of America
Bayhealth Medical Center
Wilmington Trust Diamond Superstars in Business Selection Committee
Ms. Julia Blevins Office of Lieutenant Governor Matt Denn Ms. Gloria Diodato Wilmington Trust Ms. Janice Giannini Paradigm Associates, LLC Ms. Martha Gilman Gilman Development Company Mr. Doug Gramiak Education Voters of Delaware Mr. Tyrone Jones AstraZeneca
Gilman Development Company
Chesapeake Utilities Delaware Community Foundation DiSabatino Construction Company
Mr. William Major Wilmington Trust
Morris James LLP
Mr. Bill Parks Colonial Parking, Inc.
Gold
George J. Weiner Associates
Bancorp Bank
Gunnip & Company
Mr. James Randall Liberty Staffing Services
Belfint, Lyons & Shuman CPAs
Mr. Chip Rankin EBC Carpet Services Mr. Baron Schlachter Bank of America Ms. Kristen Shaw Wheeler Wolfenden & Dwares, P.A.
Blue Cross Blue Shield of Delaware
EDiS Company
Home Instead Senior Care Wood & Associates
Citizens Bank
Friend
Colonial Parking
Catholic Charities
Delaware Economic Development Office Dupont EBC Carpet Services
business
Event Sponsors
Community Service Building The Company Corporation
PNC Bank Superstars in Business Planning Committee
Mr. Don Fulton Program Chair George Weiner and Associates
Mr. Paul Pomeroy Publicity Committee Co-chair Aloysius Butler & Clark
Mr. Larry DiSabatino DiSabatino Construction
Mr. Chip Rankin Selection Committee Chair EBC Carpet Services, Inc.
Ms. Janice Giannini Paradigm Associates, LLC Ms. Martha Gilman Fundraising Chair Gilman Development Company Mr. Jack Healy Healy, Long & Jevin, Inc. Mr. Bill Major Wilmington Trust Mr. Bill Parks Colonial Parking, Inc.
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Mr. Mike Reath Publicity Committee Co-chair Delmarva Broadcasting Company Mr. Baron Schlachter Selection Committee Co-chair Bank of America Ms. Kristen Shaw Wheeler, Wolfenden & Dwares, P.A.
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Verizon Delaware
Media & Publicity
WSFS Bank
Sponsors
Silver
Aloysius Butler & Clark
AAA Mid-Atlantic Artisans’ Bank Dukart Management Glenmeade Trust McBride Shopa & Company P.A.
Delmarva Broadcasting Company Farley Printing Award
A.R. Morris Jewelers
Rowland, Johnson & Company, P.A.
Speaker Sponsor
Santora CPA Group
WDEL 1150 AM
University of Delaware VanDemark & Lynch Wheeler, Wolfenden & Dwares
As of 10/21/2010
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business in superstars
‘‘
,,
We’re adding more options to our affordable SimplyBlue plans to give businesses more flexibility in selecting a health insurance benefits package. With a wide range of coverage and deductible choices, you can select the plan that fits your business needs and budget. Your employees continue to have access to quality medical services, preventive care and wellness programs. SimplyBlue also offers options compatible with Health Savings Accounts and Health Reimbursement Arrangements. Learn more about our cost-effective SimplyBlue plans at DelawareBlueAndYou.com.
Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ©2010 Blue Cross Blue Shield of Delaware
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superstars in business
Laura Novak is a Superstars in Business winner. Photos by Tom Nutter
S u p e r s ta r s i n B u s i n e s s Wi n n e r
Laura Novak Photography By April Hall
L
aura Novak Photography is all about evolution. A trained fine artist, Novak started her wedding photography business on a lark, because it was fun. It was so much fun that her business grew until the weddings she recorded grew into new families. Soon, she was taking baby photos and family portraits. “I think the attentiveness to customer service is what’s really unexpected for my clients. I always call clients afterward to ask about their experience,” Novak says. Since she started wedding and portrait work in 2003, her business has grown to now include Little Nest Portraits. Little Nest Portraits, with locations in Wilmington and Glen Mills, Pa., provides exceptional customer service and atten-
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tion, but at a lower price point. Novak says she noticed her clients weren’t always able to afford her standard rates as their families grew, so she developed products and services that were easier on the budget, but still provided excellence. “We saw that, as a market leader in the area, people were imitating what we did at a lower price point,” Novak says. “And I realized we could do that as well.” Novak says business was greater than expected – with 155 sessions last year, it doubled her projected business plan. The personal stories behind each subject are what interest Novak, whether she’s photographing a large wedding or an intimate family portrait. Beyond the standard process of a photo shoot, she gets to know a client personally, and that
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business
‘I think the attentiveness
in
to customer service is
superstars
what’s really unexpected for my clients.’ — Laura Novak helps her get a shy child to warm up to the camera or she’ll notice a favorite toy to use as a prop to get the child’s attention. “I have definitely had my share of difficult and unwilling adults when I’ve done weddings,” she says with a chuckle. “Children are easy, there’s very little a child could do or say that could fluster me. When children act difficult or unwilling, it seems a little more normal.” Her business is so successful that she was able to scale back the weddings she photographed personally, not because she doesn’t enjoy it, but because it allows her to have more of a personal life. She still does portrait work in her Wilmington studio and is able to tap into her fine art skills when she oil paints over a canvassed portrait.
Development Voice
Kat Tront, left, works on production issues while Katie Harker, photographer for Little Nest Photography, also housed at Novak’s Delaware Avenue studio, reviews a creative assignment.
“At this point it’s tough, I do some fine art photography for myself, but nothing that I show,” she says. “I enjoy my creative process in my work so much, I don’t have that craving to do personal work.” n
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one call for iT all. Network
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Bill Ringler 302.276.5779 www.CoreBTS.com Nove mbe r / D ece mbe r 2 0 1 0 D e l a w a r e B u s i n e s s
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superstars in business
Lisa Detwiler, chief operating officer for SSD Technologies. Photos by Tom Nutter
S u p e r s ta r s i n B u s i n e s s Wi n n e r
SSD Technology Partners By April Hall
T
he personal computer was introduced to the world in 1982. Barbara Hines and Nancy Froome opened their technology business the following year. Established as Software Services of Delaware, the company provided services and support for companies, but as it evolved, the company wanted to be seen more as a partner to their clients. Now, the company is known as SSD Technology Partners, which provides technology solutions and support for a number of businesses including accounting firms, architecture and engineering firms and volunteer fire stations. As technology grows and innovates, so has the company, which later added a third partner, Nick Romano. SSD Technology
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Partners is a previous Superstars in Business Winner in 2004. “If I were to say one thing we’ve done well since we won it last is consistency and not losing focus on what’s important,” says Lisa Detwiler, chief operating officer. “We’ve been innovative – not just keeping and maintaining our business.” A key ingredient to SSD’s expanding business is developing and nurturing the company’s staff. SSD rewards employees who provide exceptional customer service. In addition to a $25 gift card reward, one employee is regularly chosen by their fellow staff for the “You Rock” award for exceptional service to customers or for excellent team work. Management also encourages employees to earn advanced technology certifications by offering to reimburse staff for the cost upon completion.
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business
‘We’ve been innovative
in
– not just keeping
superstars
and maintaining our business.’ — Lisa Detwiler “We continue to hire people that have a passion for keeping focus on the business and we are sure to let them know how we’re doing as a business,” Detwiler says. “We’re always looking for new and innovative ways to keep them up to speed.” With their continued success, SSD has been given a number of awards, including the 2009 Delaware Small Business Association’s Small Business Persons of the Year and a 2008 Delaware Better Business Bureau Torch Award for ethics in business. Hines was named the 2007 Delaware Business Ledger’s Entrepreneurial Woman of the Year. Not the least of SSD’s many awards was the first time they captured the Delaware State Chamber of Commerce’s Superstar in Business Award. In 2004, the company won it in a smaller size
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from left, Systems Engineer Justin Woods and Technical Assistance Center Manager Paul Hester work on various tasks at the SSD Technology’s Wilmington office.
category for businesses with 25 or fewer employees. “We couldn’t be happier to receive this award again and really look forward to continuing to grow,” Detwiler says. n
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superstars in business
Charles Burton, Owner of i.g. Burton and Company, Inc. Photos by Tom Nutter
S u p e r s ta r s i n B u s i n e s s Wi n n e r
i.g. Burton and Company, inc. By April Hall
D
uring the time the auto industry took a hit and dealerships closed, family–owned car dealership i.g. Burton and Company, Inc., expanded. Many companies freeze all spending, cutting employee training and facility investments. While the i.g. Burton staff recommitted themselves to customer satisfaction by getting feedback on their service, the company also looked to expand. i.g. Burton moved forward with projects renovating their BMW and Chevrolet dealerships to come in line with the new GM corporate look, as scheduled. Pete Renzi, director of operations for i.g. Burton and Company, Inc., says the last quarter of 2008 was a turning point in the economy for the business – a time for reevalua-
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tion. “We were able to very rapidly look at our business, look at the more than 100 years of success and ask, ‘What got us here? What did we do that was right?’” Risk-taking is certainly nothing new to the Burton family. Automobiles were barely out of the experimental stages when Fred Burton and his father, Capt. Theodore Burton, started the business. Through five generations the family has adapted to technological changes and evolving customer needs. Whether it’s a new hybrid car or online purchasing, i.g. Burton’s management and staff strive to be on the cutting edge. In addition to sales at five locations in Milford and Seaford, i.g. Burton also provides service, parts and collision repairs
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business in superstars
Cathy Luff of Milford goes over truck features and options with i.g. Burton salesman Rick Paquette.
for Chevrolet, Chrysler, Dodge, Jeep, Mercedes-Benz, Sprinter, BMW and Blue Bird school buses. And as automotive technology evolves, so must the staff. For example, with the new Chevrolet Volt, the service department needed training to handle the highvoltage engines safely. Beyond training staff to learn technological advancements, Renzi says staff development is crucial to success as well, which Renzi said is crucial to the future of a successful business. “If you give your employees the right tools, the best training, you empower them to take charge and pride in what they do. It makes you Renzi, no one was more influential in shaping the company’s vision than the owner. “Charles Burton has always had a great very successful.” i.g. Burton adds a Superstar in Business Award to a host of vision of where he’s wanted to take the business and he assemother awards its received for excellence in sales and service. bled a management team to get us to buy into that vision and And while i.g. Burton was not immune to the economic make it happen.” This vision is simple, Renzi says: Be the best and treat people downturn, forcing it to lose some employees and cut expenses, 2408Gun St Chamberad(Path):Layout 1 8/10/10 9:12 AM Page 1 executives continued to look to the future. And according to well, whether they are employees or customers. n
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www.gunnip.com Nove mbe r / D ece mbe r 2010 D e l a w a r e B u s i n e s s
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superstars in business
Executive Director for Habitat for Humanity, Kevin Smith, at a recently finished home in New Castle. Photos by Tom Nutter
S u p e r s ta r s i n B u s i n e s s Wi n n e r
Habitat for Humanity By April Hall
K
evin L. Smith has been with Habitat for Humanity of New Castle County since its beginning. He was the first staff person hired 15 years ago and he says being executive director of the non-profit is more than just a job. “I consider this my vocation,” Smith says. “The things I believe as a person of faith, I get to live here in my job. I get to impact people’s lives.” Last year the organization brought together 3,700 volunteers to build 21 homes in New Castle County for those who couldn’t afford to buy with a traditional mortgage. The organization provides zero-interest mortgages to recipients and each morning volunteers are invited to pray at the construction
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site. While the organization does incorporate religion into their programs, it is open to all faiths, Smith says. “We believe in impacting the community,” Smith says. “Not only for the families we serve, but impacting the volunteers who come out and experience something bigger than themselves. You have people from different races and economic backgrounds and different faiths. We’re building walls for a house, but knocking down walls between us.” Several businesses provide Habitat with volunteers who ordinarily spend most of their time in an office setting at a desk. Employers find that their employees are re-energized through volunteering their time outside of the office. “Volunteer opportunities for Habitat are much sought after
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business in
Michelle Scott, right, a recent recipient of aid from Habitat for Humanity, hugs Habitat for Humanity Director of Family Services, Marilyn Castro, at the dedication ceremony for her new home in New Castle.
superstars
by JPMC employees,” says Vishal Tandon at JPMorgan Chase. “They often fill up the same day I post them! The employees return refreshed and energized by doing good work out on the site.” With anywhere from one to three active construction sites in the county, Smith depends on staff members to keep volunteers engaged and safe. “We have groups of people from businesses or schools or some other organizations and most have never done construction before,” Smith says. “All of the materials and tools are there and our construction-side staff is adept at training people at that level. Everyone can hammer a nail, we just have to show them where to put the nail and how to not drive it in too far. The people we have on staff have a construction background, but two of our staffers are also former teachers.” But the construction site is often just the entry point to Habitat for Humanity, which lists more than 60 professional partners that help it with everything from funding to construction volunteers. Smith says he can use the construction aspect of the non-profit to draw people in and then get groups involved in other aspects of the organization, whether it’s fundraising or something else necessary to keep the organization going.
And the New Castle County affiliate is a busy one. It’s the largest affiliate in the Northeast region out of more than 200 other branches. Since 1986, the group has built or renovated 166 homes and that number will surpass 200 by the end of 2010. n
174th ANNUAL DINNER & Presentation of the josiah marvel cup Monday, January 10, 2011 4:45 p.m. - 8:30 p.m. Chase Center on the Riverfront, Wilmington Keynote SPeaker:
Brian T. Moynihan president and ceo, Bank of America Hear from the leader of one of the world’s largest financial institutions and dine with delaware’s top business executives. Individuals: $205/Members; $225/Non-members Tables of 10: $2,050/members; $2,250/non-members Register online at www.dscc.com or call (302) 655-7221
Delaware State Chamber of Commerce 1201 N. Orange St. Suite 200 • Wilmington, DE 19801 www.dscc.com
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Real
PBF Energy acquired the former Valero refinery in Delaware City. Photo provided by PBF Energy
Estate & Construction
A Revival of Industry By Larry Nagengast
I
n a matter of months, they were gone. In rapid succession, from December 2008 through November 2009, three of Delaware’s industrial landmarks shut down – the Chrysler auto assembly plant in Newark, the General Motors plant on Boxwood Road, and the Valero refinery near Delaware City. Today, all three are on their way back, each taking a different route to its new life and hopefully, to its role in restoring prosperity in the First State. The former Valero refinery, acquired by PBF Energy in June, is on track to reopen in April 2011, doing what had been done since 1957 – producing gasoline, home heating oil and other fuels – but with modern equipment that will reduce emissions and improve efficiency. The old GM plant is now in the hands of Fisker Automotive, which plans a total remake of the facility, outfitting it to build the Nina, an electric hybrid vehicle that will carry a $47,000 price tag. Fisker is already a little behind schedule, says Alan Levin, director of the Delaware Economic Development Office, largely because it has been focusing on launching production of its first electric vehicle, the Karma, in Finland. “We’re concerned, but we’re not concerned that they won’t follow through,” Levin says. “They have their design, they know what they want to build, but they want to get the Karma out first.”
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The most ambitious project of the three is at the old 272-acre Chrysler site, where the University of Delaware has plans for a Science and Technology Campus that will include health sciences, energy and environmental programs, partnerships with military research programs located at Aberdeen Proving Ground, and high-tech commercial joint ventures, according to J.J. Davis, UD’s vice president for finance and administration. On-site demolition work has begun, but it will probably be two years before significant construction begins, and 20 years or so before it’s complete, Davis says. The state has committed $20 million to the refinery and $30.5 million to Fisker in the form of loans and grants through the Delaware Strategic Fund. No funds have been committed to the UD project, but the state could provide loans or grants to businesses that locate on the site, Levin says. In Delaware City, PBF took over the refinery from Valero on June 1 and through the end of September, workers were in the “discovery phase,” isolating, opening up and inspecting almost every piece of equipment on site to see what could be used, what needed repairs and what had to be replaced, says PBF CEO Tom Nimbley. The project’s “final inspection and work phase” will run from late September through April 1, 2011, he says. “We’re on budget and we’re on schedule,” Nimbley says in mid-September.
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As in the past, the refinery’s output will be about 48 percent gasoline, with the rest divided about equally between heating oil and “distillate,” an ultra-low-sulfur diesel fuel, Nimbley says. Refinery output also includes some jet fuel, some chemicals and a low-value product called petroleum coke. The petroleum coke had been used to run a “gasifier,” which provided the power to run the plant’s utility system. The gasifier had numerous reliability and environmental problems, so it will be abandoned, Nimbley says. When the refinery reopens, it will provide jobs for nearly 700 workers – almost 500 regular employees and another 150 to 200
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500 regular employees and another 150 to 200 employed by subcontractors in maintenance and support roles. employed by subcontractors in maintenance and support roles, Nimbley says. More than 600 workers, primarily pipefitters, boilermakers and laborers, are working to get the refinery back into operating condition, he says. Former refinery workers were offered the first opportunity to secure these jobs. DEDO Director Levin is confident that Fisker will come through in its plans to modernize the old GM plant to build its Nina sedan. Although work has yet to begin at the plant, Fisker’s original timetable called for the vehicles to go into production in mid-2012, with introduction of the car later that year. In August, Fisker held a meet-and-greet program in Wilmington for prospective vendors to work on refurbishing the old plant. Representatives of about 50 businesses turned out. Fisker is running three-to-four months behind schedule, Levin says, but they have already hired a plant manager. Under its agreement with the state, Fisker would create 2,495 jobs at the plant (1,495 on the Fisker payroll and 1,000 through on-site subcontractors) and spend at least $175 million over five years to renovate the plant. If Fisker meets those goals, its $21.5 million loan from the state would convert to a grant. In addition, the state has given Fisker a $9 million grant to help cover its utility bills. “This is a small firm, and they’re European, so they do a lot of things differently than we do. They take things one thing at a time, not like the American shotgun approach,” Levin says. “My belief is this thing is going to work. There will be bumps, but I believe the bumps will be incidental.” At the university, work is now in the decommissioning stage – demolishing unwanted structures, cleaning up the site and developing a modern utility grid, Davis says. This phase should
Nove mbe r / D ece mbe r 2 0 1 0 D e l a w a r e B u s i n e s s
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take about two years; while it goes on, the master plan for the site will be developed. New construction will be phased, but in no particular order, she says. “There’s no sequence – one, two, three, four, five. We’re trying to create a master plan that’s innovative and flexible.” One portion of the site will become home to the Delaware Health Sciences Alliance (DHSA), a partnership among UD, Thomas Jefferson University, Christiana Care and Nemours, to develop a regional health sciences hub. With the university having signed a cooperative research and development agreement with Aberdeen Proving Ground, national defense research will also become a significant component at the Chrysler site. Prospects for the site’s energy/environment and high-tech commerce components are less clear right now. “We’re open to anything that furthers science and technology endeavors. You might see a spectrum from incubating research concepts all the way to mass applications,” Davis says. The university does have some experience in this area. At its Delaware Technology Park on the eastern edge of the campus, it has created a science and technology incubator that has helped launch 54 companies and produce approximately 14,000 jobs. “This is a once in a lifetime opportunity,” Davis says, echoing a theme that could also apply at PBF and Fisker. “This is an amazing opportunity not just for the university, but for Delaware and the region. If we can replicate here what we did on 40 acres at the Delaware Technology Park, we could be the next big thing.” n
From top and left to right: Beebe Medical Center, Army Aviation Support Facility, Nemours Mansion & Gardens, Kirkwood Library, Newark Armed Forces Reserve Center
At Wohlsen Construction we have 120 years of quality in our name. We continue that tradition with each landmark we help to create in Delaware. Our corporate pride is best reflected by our work. To learn more about Wohlsen and how we can best work with you, please call 302-324-9900 or visit WohlsenConstruction.com
Right, By Our Side Call Bill at (302) 737-6200 or (800) 347-0116.
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Nove mbe r / D ece mbe r 2010 D e l a w a r e B u s i n e s s
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Real Estate &
Old Landmarks Come Alive
Construction
By Larry Nagengast
T
wo downtown Wilmington landmarks, each with a rich history, will soon be returning to their roots, thanks to renovation and restoration efforts totaling about $50 million. The Queen Theater at Fifth and Market streets opened in 1915 and last used as an entertainment venue in 1959, will come back to life in April 2011 as a theater/restaurant/special events site. The Queen is operated by the owners of World Café Live, which is a similar project that found success in an aging warehouse near the University of Pennsylvania campus in Philadelphia. The Buccini/Pollin Group oversees the site and is managing the construction, which has a $24 million price tag. Five blocks to the north, on the east side of Rodney Square, Pettinaro Enterprises is transforming the former Daniel L. Hermann Courthouse into a new home for Young, Conaway, Stargatt & Taylor, one of Delaware’s best-known law firms. The building should be ready for occupancy in January 2012, says Greg Pettinaro, CEO of the family-owned construction business. He puts costs in the $25 million range – about $15 million for improvements and another $10 million or so to fit out the building to the law firm’s specifications. Young Conaway, now in the Brandywine Building three blocks to the west, has signed a 15-year lease, he says. Light Up the Queen
“This is more than a theater,” says Bill Taylor, who is promoting the Queen Theater project and organizing the fundraising through the non-profit Light Up the Queen Foundation. “This is a restoration that will benefit the entire city.” “The building was barely standing when work began. None of it would meet today’s construction standards,” says Wes Schwandt, Buccini/Pollin’s construction manager. “As a historical preservation project, we had to maintain as much of the shell and the original theater area as possible.” They’ve managed to keep the exterior walls on the Market, Fifth and King Street sides of the building – bracing them horizontally while excavating underneath to enlarge the basement and shore up the foundations. Inside, many of the original beams and concrete pillars were similarly held in place while
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A construction worker stands inside the Queen Theater on Market Street in Wilmington. The renovation of this landmark is set to be complete in 2011. Photo provided by Mobius New Media
new concrete footings were poured beneath them. Where possible, plaster and wood elements of the original design will be preserved or re-created. Cast-iron radiators and pieces of the old theater’s pipe organ remain, but they won’t be functional. When complete, the Queen will feature a 400-seat theater for live performances from its original stage, a restaurant, party and event spaces, two studios for WXPN-FM Radio and office spaces. Entertainment programming will follow the Philadelphia World Café model, featuring an eclectic mix of live music, with many events broadcast live on WXPN, Taylor says. “There’s not a direct comparison between what we’ll be and anything else in the area,” Taylor says. “We expect a different type of crowd than the Grand Opera House. Certain acts would appeal to both, but we’re generally aiming for a younger demographic, more standing-room type shows, more of a rock and party environment.” When it opens, the Queen should create the equivalent of 80 full-time jobs in its entertainment, dining, educational and administrative areas, Taylor says. And, with WXPN’s signal reaching south to Baltimore and west to central Pennsylvania, Taylor says its broadcasts could entice listeners to become part of Wilmington’s tourism mix. Modern Law Offices on the Docket
With its marble flooring, spiral stairways, grand entrance and matching north and south lobbies, the old courthouse in the 1000 block of King Street exudes dignity and strength. Built in 1916 and long known as the Public Building, it was
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home to the Wilmington and New Castle County governments, as well as several state courts – Chancery, Superior and Common Pleas. When the city and county left for a new building two blocks away in the early 1980s, the state purchased the building to accommodate its expanding court system. The building began showing its age, the state built a new courthouse at Fourth and King streets, and MBNA purchased the building in 2002, with then CEO Charles Cawley planning to make it the bank’s headquarters. Work halted when Cawley retired two years later, then Bank of America acquired MBNA, the building was put up for sale, and Pettinaro bought it in late 2008 for about $13 million. “We were fortunate,” Greg Pettinaro says. Since MBNA had begun restoration work, many of the essentials – cooling towers, electrical switch boxes, windows – had already been ordered and delivered. Some retrofitting must be done while preserving the building’s character. The stair railings, for example, are too low to meet today’s safety standards, he says. There will be modern enhancements as well. A portion of the basement level will provide underground parking, accessed through a two-level parking garage that will be built in the current courtyard on the French Street side. Atop the garage will be a garden-like deck, suitable for employee breaks and outdoor lunches. Pettinaro says he is using 38 subcontractors, 55 percent of them from Delaware, for a total of 13,000 man hours on the project. Young Conaway contemplates future expansion, Pettinaro says, and new footings for the parking area will permit construction of a tower of up to eight stories above it. Young Conaway will be the building’s only tenant, he says, and the lease spells out the terms for building the tower whenever the law firm desires. “This is a great building, with tall ceilings, historic character, and the best location in the city. It’s a prestige address for a law firm,” Pettinaro says. Young Conaway may have placed itself in a unique setting. Most old courthouses, if not torn down, are converted into schools, libraries or other government uses, Pettinaro says. “We did some research and we couldn’t find a law firm in the country that had moved into a former courthouse.” n
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n o n -apr b codfei f tg s to guide
2010-2011 Non-Profit Event Calendar Compiled by Ginger Hansen
NOVEMBER 2010 November 1
Wine and Dinner Gala Ronald McDonald House of Delaware
Enjoy a dinner gala to benefit the Ronald McDonald House of Delaware at Sullivan’s Steakhouse in Wilmington. A five course dinner, paired with world-class wines, will begin with cocktails at 6:30 p.m. followed by dinner at 7:00 p.m. Contact Dawn Brooks at (302) 428-5330 for more details.
November 5
Vine, Dine & Deal American Red Cross
Vine, Dine & Deal is an evening of Monte Carlo-style gaming, a silent auction and a
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menu inspired by great wines from around the world paired with a wine tasting. Hosted by the Christiana Hilton Hotel in Newark. For more information, contact Christine Maiese at (302) 472-6242, or go to www.redcrossdelmarva.org.
November 13
From Farm to Table: An Evening for Artful Dining Biggs Museum of American Art
Enjoy a three course meal in the Biggs Museum of American Art in Dover, accompanied by a lecture from Edwin Kee of the Delaware Department of Agriculture. The cost is $45 for members and $50 for non-members. For more information, contact Beccy Cooper at (302) 674-2111, or go to www.BiggsMuseum.org.
November 13
Wilmington Fight For Air Walk American Lung Association
Join the American Lung Association in the fight for healthy lungs and healthy air at the Chase Center on the Riverfront in Wilmington. Help save lives today and keep America healthy tomorrow. For more information or to register, contact Kelli Burris at (302) 655-7258 ext. 14, or kburris@lunginfo.org.
November 19 – 21
New Castle county Festival of Trees Delaware Hospice
The Festival of Trees is the annual event ushering in the holiday season statewide.
Nove mbe r / D ece mbe r 2010 D e l a w a r e B u s i n e s s
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The Festival of Trees is the annual event ushering in the holiday season statewide. Hosted by Delaware Hospice to support its programs, the festival will be held at Dover Downs Hotel and Conference Center and will feature a magnificent display of decorated trees and wreaths. While the tree and wreath display is the heart of the festival, a variety of events for all the family make the weekend special. For more information, call (302) 678-4444 or go to www.delawarehospice.org.
tion, call (302) 539-2100 or go to www. TheQuietResorts.com.
The Nouveau Beaujolais event at Irish Eyes in Lewes features an evening of food, wine and silent and live auction items. The silent auction always has great – and greatly priced – items (the perfect way to kick-off holiday shopping). The live auction has exciting vacations and fabulous treasures. For more information, contact Christine Maiese at (302) 472-6242 or go to www. redcrossdelmarva.org.
Sussex County Festival of Trees Delaware Hospice
DECEMBER 2010 December 3
50th Annual Selbyville Christmas Parade Bethany-Fenwick Area Chamber of Commerce
The 50th Annual Selbyville Christmas Parade will mark the official opening of the holiday season. The annual celebration features marching bands, fire trucks, beauty queens, colorful floats and a special appearance by Santa. For more informa-
December 3 – 12
The Festival of Trees is the annual event ushering in the holiday season statewide. Hosted by Delaware Hospice to support its programs, the festival will be held at Delaware Technical and Community College in Georgetown and will feature a magnificent display of decorated trees and wreaths. While the tree and wreath display is the heart of the Festival, a variety of events for all the family make the weekend special. For more information, call (302) 856-7717 or go to www.delawarehospice. org.
December 8
8th Annual Holiday Wine Tasting and Holiday Event KINfolk
At this year’s KINfolk 8th Annual Holiday Wine Tasting and Holiday Event, Wilmington Trust will again host the event in the beautifully decorated lobby of their
Delaware State Chamber of Commerce
Leadership Luncheon Thursday, December 9, 2010 11:30 a.m. – 1:00 p.m.
Location: Doubletree Downtown Hotel Cost: $25/students, $40/members, $80/non-members For more information, call (302) 655-7221
Claibourne D. Smith First appointed during the 1987-88 academic year, Dr. Smith has served as chairman of the board of Delaware State University since 1993, succeeding Dr. William Dix as thenpresident. Dr. Smith retired in Dec. 31, 1998 as DuPont vice president of technology and vice chairman of Corporation Education Aid after 34 years with the corporation. He is a chemist by profession. Dr. Smith also previously served on the Delaware State Board of Education, the State Commission of Higher Education, as president of the Delaware Science and Math Education Foundation, as well as on numerous other boards and committees. Join us at lunch to meet and hear this distinguished leader.
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November 23 – 28
Kent County Festival of Trees Delaware Hospice
November 30
22nd Annual Nouveau Beaujolais American Red Cross
ab g uc i ddee f tg o
Hosted by Delaware Hospice to support its programs, the Festival will be held at Cokesbury Village in Hockessin and will feature a magnificent display of decorated trees and wreaths. While the tree and wreath display is the heart of the Festival, a variety of events make the weekend special: the Gala and auction, wine tasting, Family Fun Day, vendors and raffles. For more information, call (302) 478-5707 or go to www.delawarehospice.org.
Gold Sponsor:
The Business Division of Wilmington University
Silver Sponsor:
Delmarva Power
Presenting Sponsor:
The News Journal
Register online at
www.dscc.com
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building at 1100 North Market Street in Wilmington. Come get in the spirit of the holiday season with your friends at KINfolk. For more information, please visit www.kinfolkkids.org.
December 10
guide
Emile Henry Warehouse Sale Meals on Wheels Delaware
Attend Stock Up For Seniors, a warehouse sale benefiting Meals On Wheels Delaware. Be the first in the door at 5:30 p.m. at the Emile Henry Warehouse in New Castle to get the best deals on the best cookware, bakeware, glassware and kitchen tools in the world. Featured brands include Emile Henry, Cuisipro, Rosle, Mauviel, Arc Elegance and Duralex, all for purchase at up to 80 percent off the retail price. For more information, go to www.mealsonwheelsde.org.
December 16
Share a Night Ronald McDonald House of Delaware
Join us on Thursday, December 16th as we light the Ronald McDonald House in Wilmington for the holiday season. For each $15 donation received during our Share A Night fundraiser, a light will be placed on the House as a symbol of generosity. The festivities begin at 6:00 p.m. with refreshments, music and a visit from Ronald himself! For more information, please visit www.rmhde.org.
December 31
Biggs New Years’ Eve Bash Biggs Museum of American Art
The Biggs’est party of the year will be held on the 2nd floor of the Museum ... the place with the best view of the fireworks! Music, hors d’oeuvres, wine, beer, signature cocktail and champagne toast included from 8:00 p.m. – 1:00 a.m. The cost is $60 per person, $100 per couple. For more information, go to http://www. biggsmuseum.org/programs/calendar_ december2010.html.
JANUARY 2011 JanuarY
10th Annual Strides for Hope The Wellness Community – Delaware
Teams are forming now for the 10th Annual Strides for Hope – Marathon/Half Marathon to take place in Maui, Hawaii (as of press time) in September 2011. Teams are being formed in New Castle, Kent and
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Sussex Counties. For more information, go to www.wellnessdelaware.org.
January 1
Wellness Resolution 5K/ Walk: New Year, New Hope for People Affected by Cancer The Wellness Community – Delaware
The race will be held at Buffalo Wild Wings in Dover with a post party immediately following the event. Runners/walkers pay $18 per person in advance or $20 day of the event. Contact Jan Shallcross at (302) 734-0898 for information concerning sponsorships or participation.
January 1
15th Annual Leo Brady Exercise Like the Eskimos Bethany-Fenwick Area Chamber of Commerce
Start the New Year with a splash in the Atlantic Ocean and for a good cause. The event will take place at Bethany Beach and all proceeds will benefit the Quiet Resorts Charitable Foundation, which provides scholarships to local students and grants to area organizations. Register online at www. TheQuietResorts.com.
January 22
Black & White Gala Bayhealth Foundation
The 5th annual Black & White Gala will be held at Dover Downs Hotel and Casino with proceeds benefiting the Cancer Centers at Milford Memorial and Kent General Hospitals. Entertainment provided by The Funsters, hors d’oeuvres, cocktail hour, sit-down dinner and a cash bar. Cost per person: $100. For more information, call (302) 744-7015 or go to http:// bayhealth.org.
FEBRUARY 2011 February
Joshua M. Freeman Valor Awards Bethany-Fenwick Area Chamber of Commerce
Join the Bethany-Fenwick Area Chamber as local police officers and firefighters are recognized for their outstanding service. Location TBD. For updated information, please visit TheQuietResorts.com.
February 3 – 4
Wine Feast & Auction Delaware Theatre Company
One of the most anticipated social events
of the season, Delaware Theatre Company’s Wine Feast & Auction will be held at the Hotel du Pont in Wilmington and draws hundreds of the region’s most upscale food and wine aficionados for a truly delicious party. The evening benefits the artistic and educational programs of Delaware Theatre Company, the state’s flagship professional theater. For more information, call (302) 594-1104 or go to www.delawaretheatre.org.
February 4
Southern Delaware 8th Annual Go Red for Women Luncheon and Fashion Show American Heart Association
Go Red For Women celebrates the energy, passion and power women have as they band together to wipe out heart disease and stroke. Support the movement at this year’s Go Red for Women Luncheon, to be held at the Sheraton Dover Hotel. For more information, go to www.americanheart.org.
march 2011 March 5
51st Annual Heart Ball - New Castle County American Heart Association
A fundraiser to support research and raise awareness and education nationally and locally about prevention and treatment opportunities to fight heart disease. This event will be held at Longwood Gardens, Kennett Square, Pa. For more information, call (302) 454-0613 or go to www.americanheart.org.
march 8
Women of Distinction 2001 Girls Scouts of the chesapeake bay council, inc.
This evening will commemorate the traditions and values of Girl Scouting, honor extraordinary leadership and charge the new generation of Girl Scouts to discover themselves. The event will be held at the Hotel du Pont from 5 p.m. to 8:30 p.m. For mor information, contact epelham@cbgsc.org.
March 18 – 20
CAI/Easter Seals Volleyball Challenge Easter Seals Delaware and Maryland’s Eastern Shore
The Volleyball Challenge is celebrating its 30th year as the premiere fundraiser for Easter Seals. The Volleyball Challenge is designed as a “healthy competition” which benefits children and adults with disabilities in Delaware and on Maryland’s Eastern Shore. Teams of six to 10 people sign up to play teams of similar ability in
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A fundraiser to support research and raise awareness and education nationally and locally about prevention and treatment opportunities to fight heart disease. This event will be held at the Sheraton Dover Hotel, Dover. For more information, call (302) 454-0613 or go to www.americanheart.org.
March 19
Blue-Gold All-Star Basketball Games Best Buddies Delaware
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March 23
Annual Tribute Dinner Catholic Charities
The Annual Tribute Dinner is Catholic Charities’ premier fundraising event and an opportunity to recognize exemplary individuals who have demonstrated a deep commitment to promoting and restoring the well-being of people. The event is held at The Chase Center on the Riverfront, form 5:00 p.m. to 8:00 p.m. Sponsorship and advertising opportunities are available, as well as ticket purchases. Go to www.cdow.org/tribute. html for more information. 4:12 PM
March 27
The 6th Annual Red Balloon Brunch The Wellness Community – Delaware
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March 19
25th Annual Heart Ball – Southern Delaware American Heart Association
Basketball Games benefits Best Buddies programs of inclusion and friendship for children and adults with intellectual disabilities. The games feature the top 60 high school seniors from Delaware, showcasing their athletic abilities. Popular game-day highlights include the Philadelphia Eagles basketball team game and the VIP Tip-Off reception. For more information, go to www.besbuddiesdelaware.org or contact Leslie Kosek at (302) 691-3187 or lesliekosek@bestbuddies.org.
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a 90-minute rotation on one of the event days. The Volleyball Challenge provides individuals with the chance to have fun, get exercise, win great prizes and meet new people while raising money for Easter Seals programs. The event will be held at the Carpenter Sports Building at the University of Delaware in Newark. For more information, call (302) 221-2066 or go to www. de.easterseals.com.
The Red Balloon Brunch is a fundraiser for the Wellness Community – Delaware, which is dedicated to helping people with cancer and their loved ones by providing programs of support, education and hope. The brunch includes a silent and live auction with a celebrity auctioneer. Tickets for this event will be available on January 1, 2011 at $125.00 per person. Come to the University and Whist Club in Wilmington for this fabulous brunch menu and limited open bar. Contact Susan Dubb at (302) 995-2850 for information on sponsorship or tickets.
april 2011 April
Beef & Brew for Delaware Hospice Delaware Hospice
The evening will include beef and sides, beer and wine, raffles, a silent auction and live entertainment by the Funsters. The event will be held at the Georgetown Cheer Center, Georgetown. For more informa-
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April
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Barbara Santoro Jazz Brunch Delaware Hospice
guide
The Barbara Santoro Jazz Brunch features top jazz musicians, a silent and live auction, raffles, Bloody Mary bar, margarita bar, and a delicious New Orleans style brunch from Harry’s Savoy Grill. For more information, call (302) 478-5707 or go to www.delawarehospice.org.
April 15 – April 17
Meals from the Masters & Celebrity Chefs’ Brunch Meals on Wheels Delaware
The Meals from the Masters events kick-off with Evening with the Masters at the Chase Center on the Riverfront. This colorful culinary fundraiser features food from the area’s top restaurants, beer, wine, specialty cocktails, live music and dancing and a silent auction. The Cellar Masters’ Wine Auction will take place at Evening with the Masters. Your ticket includes entry into Evening with the Masters and exclusive entry into this auction of rare wines, beers and spirits. Don’t miss the Celebrity Chef ’s Brunch on Sunday at Bank of America’s Bracebridge Building in Wilmington. For more information, go to www.mealsonwheelsde.org.
April 16
22nd Annual Ocean to Bay Bike Tour Bethany-Fenwick Area Chamber of Commerce
Choose up to a 50-mile tour through the Quiet Resorts. Start and finish in beautiful downtown Bethany Beach! All preregistered riders receive a commemorative event shirt. Rest stops with snacks and drinks. Registration, discounts and event information at www.TheQuietResorts.com.
April 30
5K annual Walk NAMI-DE (National Alliance for the Mentally Ill in Delaware)
The goal of the walk is to raise both money and awareness of the need for our community to support a world-class treatment and recovery for people with mental illness. The walk will be held at the Dravo Plaza on the Wilmington Riverfront. Registration begins at 8:30 a.m., the walk begins at 10:00 a.m. For more information, call (302) 427-0787 or go to www.nami.org/namiwalks/DE.
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may 2011
Go Red For Women celebrates the energy, passion and power women have as they band together to wipe out heart disease and stroke. Support the movement at this year’s Go Red for Women Luncheon, to be held at the John H. Ammon Center at the Christiana Hospital Campus, Newark. For more information, please visit www.americanheart.org.
black tie gala to benefit the Nemours/ Alfred I. duPont Hospital for Children, will be held on the hospital grounds in the shadow of the historic Carillon. A Night at Nemours will feature a cocktail hour, sit-down dinner catered by the Wilmington Club and dance music by Jellyroll. In previous years, the event has raised funds to support the hospital’s Newborn Intensive Care Unit, Nemours Cardiac Center and the Nemours Center for Childhood Cancer Research. For information call (302) 651-4828 or go to www.nemours.org/link/gala.
May 23
July 2011
May 19
Northern Delaware Go Red for Women Luncheon American Heart Association
3rd Annual Walt Wagamon Golf Classic The Wellness Community – Delaware
This event will feature a light dinner menu, cash bar, and a silent and live auction. Join the Wellness Community – Delaware at the Rehoboth Beach Country Club. Golfers pay $125 per person. Contact Marcia Esposito at (302) 645-9150 for information on sponsorship and to reserve your foursome.
Spring 2011
Hope Ball Juvenile Diabetes Research Foundation
The Hope Ball is an annual JDRF fundraiser that combines elegance with philanthropy. Dance the night away and bid on fabulous auction items while raising money to cure Type 1 diabetes. For more information, call (302) 888-1117 or go to www.jdrf. org/Delaware.
July
Mimi’s 5K Run and Family Fun Walk Delaware Hospice
Bring your family and friends to the walk, which will begin at Harry’s Seafood Grill on the Wilmington Riverfront. Share in the excitement of being part of a united effort to support Delaware Hospice at the annual Mimi’s 5K. This race is in memory of Marguerite Ford, or as she was known by her family and friends, “Mimi.” The Ford Family continues to work very hard to remember Mimi, who loved sports, by supporting and encouraging participation at this Run/ Walk to celebrate her life while supporting the organization that has done so much to support her family. For more information, call (302) 478-5707 or go to www.dehospice.org/ hospice-events.html.
July
June 2011 June 6
Taste of Coastal Delaware Bethany-Fenwick Area Chamber of Commerce
The Taste of Coastal Delaware sampling event on June 6 at the Marketplace at Sea Colony will kick off the week-long dining festivities. Restaurant Week will be a celebration of the culinary variety found in the Bethany/Fenwick area. Participating restaurants will offer special prix fixe menus. Accommodations of special pricing for extended stays will be offered. For more information, call (302) 539-2100 or go to www.TheQuietResorts.com.
June 17
A Night at Nemours Nemours/Alfred I. duPont Hospital for Children
A Night at Nemours, the sixth annual
Delaware Hospice 5K Run & Family Fun Walk Delaware Hospice
Children and walkers can choose the short and easy “fun walk” and more serious joggers and runners will enjoy the official 5K “flat and fast” race course. Awards will be presented to overall male and female finishers and the top three in 10-year age groups from 13 and under to 70+, as well as to the top three male and female walkers. All participants will receive t-shirts and enjoy a post-race barbecue and prizes. Register at www. races2run.com or at www.delawarehospice.org. Registration fee is $15 for individuals, and $50 for team/family rate. Event to be held at the Delaware Hospice Center, Milford. For more information, call (302) 856-7717 or go to www.delawarehospice.org.
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august 2011 August 21
3rd Greene Turtle 5K The Wellness Community – Delaware
This annual 5K will begin at Villages at Five Points in Lewes. Post race party immediately following at the Greene Turtle. Contact Marcia Esposito at 302-645-9150 for more information or to sign on as a sponsor.
september 2011 September 2011
Kent County Heart Walk American Heart Association
Join the American Heart Association for the Kent County Heart Walk at Mirror Lake in Dover. For more information, please visit www.americanheart.org.
September 2011
Denim & Diamonds Meals on Wheels Delaware
What do you get when you mix one part backyard barbeque, one part fundraiser and the finest food, music and beverages that Kent County has to offer? Denim & Diamonds, of course! Dress up your denim and join in for Kent County’s best “end of summer” party. Dance the night away to live bands, bid on exciting auction items and sample exceptional foods, all while supporting a great cause! The event will be held from 6:00 p.m. to 10:30 p.m. Location: TBD.
September
A Round for the Kids Golf Tournament Nemours/Alfred I. DuPont Hospital for Children
Best ball in the morning and scramble in the afternoon. Includes breakfast, lunch and reception. Location TBD. For more information, please go to www.Nemours. org/Give.
D e l awa r e
Love to shop? Mark your calendars for the 33rd Annual Bethany Beach Boardwalk Arts Festival on Saturday, Sept. 10 from 10:00 a.m. to 5:00 p.m. More than 100 fine artisans will be on display at the premier fine arts shows on the boardwalk and street festival areas in downtown Bethany Beach. For more information please visit www. TheQuietResorts.com.
September 30
20th Anniversary Celebration Ronald McDonald House of Delaware
The Ronald McDonald House of Delaware will be celebrating 20 years of helping families in need with a 20th Anniversary Celebration featuring great food, music, entertainment, auction and much more at the Barclays Building in Wilmington. The Ronald McDonald House of Delaware has served more than 28,000 families since opening its doors in June, 1991. For more information, visit www.rmhde.org.
Fall
Walk to Cure Diabetes Juvenile Diabetes Research Foundation
The Annual JDRF Walk to Cure Diabetes is a free, family fun morning with a 5K walk, petting zoo, games and food. It’s free to register – just go to www.jdrf.org and choose the Walk near you! For more information, call (302) 888-1117.
october 2011 October
20th Annual Sussex County Heart Walk American Heart Association
Join in for a fundraising celebration! The 20th Annual Sussex County Heart Walk is a non-competitive 3-mile walk (with an option to walk 1.5 miles) to raise awareness and raise funds to support the American Heart Association’s mission to build healthier lives free of cardiovascular disease and stroke. Visit the three communities: Create Hope, Inspire Change and Celebrate Success at the Walk and participate in fun activities for all ages. Activities include blood pressure screenings, fitness demonstrations, nutritional information, snacks and kids’ activities. They will be celebrating survivors, remembering lost
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loved ones, and recognizing those who have made lifestyle changes to live longer, healthier lives. To sign up, go to www. americanheart.org/sussexwalk.
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This event includes lunch, light dinner with open bar, and a silent and live auction. Support the Wellness Community for this event at the Bidermann Country Club. Golfers pay $350 per person. Start time is 12:30 p.m. Contact Susan Dubb at (302) 995-2850 for information on sponsorship and reserving your foursome.
September 10-11
33rd Annual Bethany Beach Boardwalk Arts Festival Bethany-Fenwick Area Chamber of Commerce
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July 18
16th Annual Dickie DiSabatino Golf Classic The Wellness Community – Delaware
October 2011
Celebrity Chefs’ Beach Brunch Meals on Wheels Delaware
Sample culinary delights and signature cocktails, wines and beer provided by the area’s leading chefs and fine wines and spirits vendors. Live music and a live auction excite the crowd at this beach party. If you’re a gourmet cook (or just love sampling food created by them), please join in at the beach’s hottest culinary extravaganza from 11:00 a.m. to 2:00 p.m. Location: TBD.
October 15 – 17
Quiet Resorts Birding Weekend Bethany-Fenwick Area Chamber of Commerce
Birding enthusiasts will want to flock to the Bethany Beach/Fenwick Island area for the third annual Quiet Resorts Birding Weekend. The event offers boat tours, paddling expeditions, and hiking treks throughout The Quiet Resorts and nearby areas. The field trips offer opportunities to sight indigenous birds and those on their fall migration. The Quiet Resorts Birding Weekend enables participants to pick and choose among the many offerings customizing their own event experience. Trips are designed to please novice and experienced birders, and all include experienced guides. The event takes place in various locations. For more information, call (302) 539-2100 or go to www.TheQuietResorts.com. If you would like your events promoted to Chamber members on its online community calendar, go to www.dscc.com and log into the Members Only section. Then click Submit an Event. n
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What We’ve Accomplished This Year • Teachers and leaders in 25 Vision Network schools sharpened their focus on student achievement by improving leadership and instructional practices. Seventy-two percent made greater gains than schools in the rest of the state in their instructional areas of focus. (See Page 3 of this insert for more information about the Vision Network.) • Delaware adopted the new internationally benchmarked Common Core standards that will provide our students with an education that competes with the world’s best. • The State Board of Education approved crucial regulations to ensure greater flexibility and accountability in our public schools; the regulations amend the current educator evaluation system and enable transformational supports for Delaware's lowest-performing schools. • Every public school in Delaware began implementing the Delaware Comprehensive Assessment System (DCAS), the state-of-the-art testing system that tracks individual student progress over time and enables teachers to tailor instruction to meet individual students’ needs. • The broad-based Policy Matters Committee presented specific and actionable early childhood education recommendations to the Governor and General Assembly to make Delaware’s system one of the best in the country for the 60,000+ children under the age of five in Delaware. • New funding will provide Delaware educators with incentives to pursue increased career path opportunities and rewards for taking on more responsibility. In addition, highly effective teachers who choose to work in Delaware’s highest-need schools also will qualify for additional compensation. • Teachers and principals now have data coaches and professional training on the state’s new academic standards and curriculum geared toward increasing classroom effectiveness.
Vision 2015 Goals to Fulfill The Vision 2015 plan is clear and comprehensive, focusing on six major system reforms:
Set Sights High. Challenging expectations inspire the best in every educator, parent, and student. Invest in Early Childhood Education. What children learn in their early years sets the stage for success in school and in life. Develop and Support High Quality Teachers. Excellent teaching is the key to successful learning. Empower Principals to Lead. Principals must have the knowledge, authority, and flexibility to get results for the students in their schools. Encourage Innovation and Require Accountability. Students’ diverse needs are best served through new and innovative approaches to teaching and learning. We are all accountable for their success. Establish a Simple and Equitable Funding System. We must allocate taxpayers’ dollars equitably and wisely so they do the most good for our students.
Learn more about Vision 2015! Use your smartphone to take a picture of this “tag,” which will take you to up-to-date info and news on Vision 2015. Visit http://gettag.mobi to download the free mobile app. 32
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Vision 2015 Progress Report
The Time Is Now In 2010, Delaware emerged as a national leader in its efforts to create world-class schools. Its reputation grew dramatically with Delaware’s selection as one of the first two states chosen for federal Race to the Top funding. But its prominence is rooted in Vision 2015, the bold, innovative commitment to reform made four years ago. Shaped by educators, parents, and leaders from across the state, Vision 2015 set the comprehensive and compelling goal of building the best education system in the world for every Delaware student. The vision was emphatic and clear: We must demand excellent schools… no exceptions, no excuses. In just four years, Vision 2015 has spurred significant improvements to our public education system, many of which are covered in this report. Governor Markell’s and Education Secretary Lillian Lowery’s leadership have deepened and accelerated this work, leading directly to Delaware’s Race to the Top selection. Yet much hard work remains to create schools where every Delaware child has the opportunity to excel. We have no time to waste. The challenges are as undeniable as they are significant — yet the rewards are immeasurable. Our state has a history of boldness, determination, collaboration, and a commitment to excellence. This set us apart when we became the first state to approve the U.S. Constitution, and it sets us apart as we strive to become The First State… in Education.
www.vision2015delaware.org
Why This Is So Important • Twenty-two and a half percent of students in Delaware’s highest-need schools are not completing high school each year. • Just one-third of Delaware’s high school graduates are really prepared for college, and 20 percent, or fewer, of ninth-graders earn a twoor four-year college degree by their mid-20s. • Labor analysts project that two-thirds of all new jobs will require some level of post-secondary training. The impact on Delaware’s families, communities, and economy could not be more profound. Not only are too many of our students dropping out of school, they are dropping out of the American Dream. We can and must do better for them.
“Our commitment to educating our children is unshakable.” — Delaware Governor Jack Markell, in the 2010 State of the State address, January 21
We invite you to join us.
Delaware Ranks First in Race to the Top Competition Delaware’s Race to the Top plan stood out because it demonstrates leadership, boldness, and buy-in. The Markell administration developed a clear and coherent plan for Race to the Top funding that commits to making the tough choices required for all of our students to succeed. It worked with the State Board of Education to develop leading-edge policies about teacher evaluation and strategies for turning around our lowest performing schools. And throughout the process, the administration engaged in a collaborative effort with our state government, teachers union, and business and community leadership to secure the support of every school district and charter school in the state. The $4 billion Race to the Top competition is the largest and most aggressive federal grant program ever established in public education. The President’s aspiration for state winners is no less than to lead the nation in rethinking public education. Delaware has committed to educate our children to compete with the highest performers in the world, and to create a new culture built on a foundation of excellence and innovation. This will be a massive challenge, but it presents an amazing opportunity. By focusing on innovation, excellence, and accountability in our schools, our graduates will be prepared to compete with the best performers in the world. The nation is watching. We’re certain that Delaware is ready.
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Vision Network Participants Capital School District Central Middle School William Henry Middle School Dover High School Christina School District Christiana High School Glasgow High School Newark High School Bayard Middle School Gauger-Cobbs Middle School George V. Kirk Middle School Shue-Medill Middle School Indian River School District Indian River High School Sussex Central High School Georgetown Middle School Millsboro Middle School Selbyville Middle School
Delaware’s Vision Network: World-Class Schools Start Here In 2007, Delaware’s Vision Network was launched to pursue Vision 2015’s key leadership and instructional goals for schools in the state. Launched with 10 schools, the Vision Network will include 26 schools in the 2010-2011 school year; these schools serve more than 23,000 students. Vision Network teams, composed of school leaders, teachers, parent-advocates, and community representatives, take part in intensive training that focuses on: • Using student data as a means to drive instruction • Changing school culture through improved leadership and targeted instruction • Collaborating across charter and district schools to share best practices Delaware’s winning Race to the Top plan includes funding to substantially expand the Vision Network as a tested and scalable professional development program.
Lake Forest School District W.T. Chipman Middle School Lake Forest High School Lake Forest Central Elementary School New Castle County VocationalTechnical School District Howard High School of Technology St. Georges Technical High School Delcastle Technical High School Paul M. Hodgson Vocational Technical High School Charter Schools Kuumba Academy Charter School MOT Charter School Sussex Academy of Arts and Sciences Thomas A. Edison Charter School
Learn more about the Vision Network!
Use your smartphone to take a picture of this “tag,” which will take you to info and news on the Vision Network. Visit http://gettag.mobi to download the free mobile app.
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Vision 2015 Progress Report
Looking Ahead 2015 is just five years away and we have a great deal of work to do. Please join us in demanding continued focus, courage, and commitment to achieve real increases in graduation rates, college enrollment, and career readiness. To make this happen, Vision 2015 will help support efforts that: • Provide intensive supports and additional resources to the state's lowest performing schools through the Partnership Zone and School Improvement Grants. • Expand the Vision Network so world-class leadership and instruction are available to even more schools. • Implement the rigorous, internationally competitive Common Core Standards in math and English language arts, and align them to curriculum, with professional development support to every teacher and principal. • Install improved data systems to effectively track students from pre-K through college, and to track the quality of teacher preparation programs to ensure accountability for student results. • Train and support educators on the new Delaware Comprehensive Assessment System (DCAS), to ensure that student data is used to improve instruction. • Increase flexibility and accountability in our education funding system so that every dollar is spent efficiently and so that district and school leaders have the authority to use resources most effectively for the students they enroll. • Begin implementing the “Policy Matters” and “Fiscal Mapping” recommendations to ensure that more at-risk children get a good start through high-quality early childhood education. • Implement new teacher- and leader-training programs so that every child in every Delaware classroom learns from the best and brightest. • Offer financial incentives and new career path opportunities to reward excellence in teaching and school leadership. • Design and develop a fair, thoughtful educator evaluation system that will be implemented in every Delaware school by September 2011.
“Currently, over 40,000 students, which is one-third of Delaware’s student population, attend persistently low-achieving schools. That is totally unacceptable and we are going to change that fact.” — Lillian Lowery, Delaware Secretary of Education, at the state’s Race to the Top presentation in Washington, DC, March 16
Delaware’s Race to the Top goals are powerful and will have a major impact on the 126,000 students in public schools statewide. We must accelerate our progress if we are to meet these ambitious goals.
100%
Goal: Reading and Math Proficiency by 2014
75%
Current Reading Proficiency
70%
Current Math Proficiency:
We need to see a jump of 25-30 percentage points in just three years.
92%
Goal: Graduation Rate by 2016-17
80%
Current Graduation Rate
We have six years to ensure that 13 percent more students are graduating.
70%
Goal: College Enrollment by 2013-14 Current College Enrollment
42%
We have just three years to increase our college enrollment rate by almost 30 percent points.
Goal: Proficient or Advanced on NAEP by 2014-15 Current Proficiency
55%
33%
We have just four years to get more than half of our students rated proficient or advanced on all National Assessment of Educational Progress (NAEP) exams.
Goal: Cut Achievement Gap by 50% Current Gap
27%
The 2009 achievement gap between black and white students on NAEP exams is 27 percentage points. We have just four years to cut that in half. 35
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Banking on the Go By Eileen Dallabrida
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ant to pay a bill? Receive a reminder that a loan payment is due next week? Make certain there’s enough money in your account to buy those musthave shoes? There’s an app for that. Mobile banking applications also allow customers to use their smart phones to verify recent transactions, transfer funds between accounts, check credit card balances and home equity loans and even deposit paper checks into their accounts. The most popular mobile transaction by far is checking the balance of an account, says Suzanne Poole, executive vice president for retail strategies at TD Bank. “I’m about to go buy something. Do I have the money?” Poole says. “You can make sure while you are standing in line.” In response to customer demand, TD introduced mobile banking last summer for customers with iPhone and Android devices. Soon, the bank will expand the service to BlackBerry users. “If you’re America’s most convenient bank, you have to offer a mobile app,” Poole says. Want to visit an ATM for a spot of cash? TD, PNC, Wells Fargo and Bank of America are among the banks that offer an app to guide you to the nearest location. Smaller community banks are getting with the program, too. Georgetown-based Delaware National Bank has launched its first phase of mobile banking for customers with phones that have text and Web-browsing capabilities. This fall, Delaware National will roll out the second phase, which will enable consumers with smart phones to access checking, savings and money market accounts, as well as loan balances. “We are committed to meeting customer expectations and
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mobile banking is part of that,” says Kim Daino, senior vice president of retail banking. “Even people who never thought about mobile banking before are telling us that they enjoy it.” Delaware National benefits from the resources of its parent company, Fulton Financial Corp. Daino says some community banks might find coming up with the significant startup costs of mobile banking to be a challenge. “It is a definite expense,” she says. “But without mobile banking, it will be more difficult for smaller banks to compete.” More than 15 million Americans a month use a mobile banking app through such devices as LG’s Voyager, Motorola’s RAZR and Samsung’s Gleam, according to comScore, a firm that measures digital audiences. That number is expected to surge to 53 million by 2013, according to TowerGroup, a research and advisory firm. Of those 53 million, 27 percent are expected to give up online banking in favor of mobile banking. But don’t expect online banking and brick-and-mortar branches to vanish any time soon. Poole says consumers who use mobile apps tend to bank across channels, accessing their bank via the Web, phone and branches. Mobile banking customers tend to be younger – ages 25 to 40 – than the typical TD patron. “But it’s only slightly younger, not a generation younger,” Poole says. For Bank of America, the sweet spot for mobile banking is consumers of ages 25 to 34, who comprise 37 percent of users. One in five is 35 to 44. Overall, 49 percent carry an iPhone or iPod touch. Android users are outnumbered by iPhone customers at TD, as well. But Poole says Android users are shaping up to be the
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banking
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heaviest consumers, taking advantage of their mobile services more often than iPhone users. In addition to convenience, these apps offer the benefit of helping consumers to keep a better handle on their finances, says Tara A. Burke, Bank of America spokesperson. “We see a lot of transfers between family members,” she notes. “If you’re on vacation and forgot to pay a bill, there’s no problem because you can take care of it immediately.” Worried about making an overdraft? Sign up to have your bank send you a text message alerting you when the balance on your account dips below a predetermined amount.
Consumers who use mobile apps tend to bank across channels, accessing their bank via the Web, phone and branches.
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Concerned about security? Mobile banking requires a pin number and account information is never stored on the phone. Banks typically don’t charge for texting, although customers could be charged by their carriers. Texting questions to the customer service center – in English or Spanish – has become increasingly popular with consumers because it saves them time. That goes for the banks as well. Every query handled by text saves the bank an average of $14 in labor costs, according to the Aite Group, a financial services researcher. Both Bank of America and TD plan to offer a check scanning app that will enable consumers to deposit paper checks into their accounts by swiping the check across the screen on the smart phone. Customers will also be able to snap digital images of both sides of the check with the phone. Currently, that service is offered by Chase Bank, which has a large credit card operation in Delaware but no branches, and USAA, which provides insurance and banking services to military personnel and their families. “As soon as one bank comes up with a new app that people like, it means that other banks need to take a look at that service, too,” Poole says. Wilmington-based ING Direct doesn’t have traditional branches, but is a pioneer in online banking. Last summer, ING introduced apps for the iPhone and BlackBerry. The bank promoted the initiative with a “Bank from Any Corner” contest to encourage savers to submit videos or other images of themselves in “the coolest and craziest place” they have used an ING app. Such locations might range from a roller coaster at the State Fair in Harrington to the rolling hills of Chateau Country. Bank of America is partnering with Wells Fargo in a pilot move that will allow customers to pay for purchases using their smart phones at contactless payment terminals. Visa Inc. is currently test marketing the concept with the banks. Expect to start ringing up your morning latte using your iPhone as early as 2011. n
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2010 SMALL BUSINESS ALLIANCE BOARD OF MANAGERS William B. Parks Colonial Parking Co-Chair Stephan Lehm VanDemark & Lynch, Inc. Co-Chair Timothy U. Boulden Boulden, Inc. Nash M. Childs Bancroft Construction Company Pam Cornforth Ronald McDonald House of Delaware Lawrence D. DiSabatino DiSabatino Construction Company Joseph Farley, Jr. Farley Printing Company Chair, Benefits & Services Committee G. Kevin Fasic Cooch & Taylor P.A. Donald T. Fulton George J. Weiner Associates Chair, 2010 Superstars in Business Awards Program
THE D ELAWARE S TATE C HAMBER OF C OMMER C E
Small Business Report
Janice Giannini Paradigm Associates, LLC Gregory M. Gurev MySherpa
superstars in business news
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c alendar of events
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John E. Healy, III Healy Long & Jevin, Inc. Co-chair, Legislative Committee Chad Moore The Bellmoor James D. Randall liberty Staffing Services Michael Reath Delmarva Broadcasting Company treasurer Scott Thomas Southern Delaware Tourism Priscilla Turgon Professional Staffing Chair, Education & Development Committee William F. Ward, Jr. Bill Ward, Inc. 2010 SMALL BUSINESS ALLIANCE SENIOR ADVISORY COUNCIL Cynthia Dwyer Wellness Community- Delaware Martha Gilman Gilman Development Company William Major Wilmington Trust Company James B. O’Neill, Ph.D. University of Delaware William B. Robinson, Jr. George & Lynch, Inc. Richard D. Rowland Rowland, Johnson & Company, P.A. Dennis M. Salter Summit Realty Advisors, LLC William M. Topkis Topkis Financial Advisors, LLC Michael S. Uffner AutoTeam Delaware sharon R. Reardon SMALL BUSINESS ALLIANCE EXECUTIVE DIRECTOR DSCC
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The Small Business Alliance unites State Chamber member companies with fewer than 150 employees. The Alliance, with its own by-laws, Board of Managers, and committee structure, offers strength in numbers, the security of being a part of a powerful and influential organization, savings on benefits purchased at group discount rates, and education and development for small business owners and employees.
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A P U B L I C AT I O N O F T H E
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Small Business Report
Superstars in Business News Compiled by Katie Dunn
THE ARCHER GROUP (2007 Superstar in Business) has recently helped launch a new Web site for The Shane Victorino Foundation. The new site has information about the Philadelphia Phillies’ centerfielder’s foundation that he and his wife created last spring. In early summer, the foundation approached The Archer Group, the Wilmington-based interactive marketing agency, looking for help to launch a new Web site. The site, launched in early August, includes informational on upcoming fundraising events, news releases and a convenient form for making secure donations online through PayPal. Facebook is now a part of the foundation’s growing media efforts thanks to the Archer Group. “Our experience with The Archer Group has been outstanding. From the beginning, we presented them with a nearly insurmountable task – building a site from scratch under a very tight time constraint. However, they exceeded our expectations and delivered an end product that superbly promoted the foundation’s mission,” says Kari Uyehara, the foundation’s executive director.
Charitable Foundation. The announcement was made when Bank of America associates were volunteering at New Destiny Fellowship on Wilmington’s Eastside to distribute emergency food and school supplies to 250 families and individuals in need from the community. The grant will specifically go toward the Food Bank of Delaware’s mobile pantry program. Through the program, a Food Bank truck travels to a designated underserved area during hours when clients find it easier to receive assistance. Emergency meal boxes, fresh produce, bakery items and other available food and non-food products are distributed from the back of the truck. “We are incredibly appreciative of Bank of America’s generosity and commitment to our mission,” says Food Bank of Delaware President and CEO Patricia Beebe. “They are truly advocates in our fight against hunger. This critical funding will allow us to distribute even more nutritious foods to some of Delaware’s most vulnerable, including children and seniors.” DELAWARE HOSPICE (2004 Superstar in Business) is celebrating the 20th anniversary of its program Camp New Hope. Camp counselors meet children’s needs during the grieving process through a variety of activities, including one-on-one counseling, support groups, information, workshops, or the opportunity to attend Camp New Hope. Children learn to express their feelings and thoughts, to learn from their grief, and to find life from their loss – to find new hope.
The Food Bank received a $5,500 grant from Bank of America. Patricia Beebe, Food Bank President and CEO, center, accepts the check from Bank of America representatives. Photo provided by the Food Bank of Delaware
THE FOOD BANK OF DELAWARE (2006 Superstar in Business) received a $55,000 grant from the Bank of America
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DOGFISH HEAD CRAFT BREWERY (2004 Superstar in Business) raised $26,000 for Nature Conservancy in the 5th annual Dogfish Dash. More than a thousand runners participated in the Race in Milton in September. A total of 1,170 runners from 25 states finished the race, with 633 finishing the 5K and 537 completing the 10K. The race included a costume contest, a post-race party featuring breakfast and Dogfish Head beer, keg sprints, raffle prizes and live music from Reedo & The Front Porch Offering.
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President and CEO Dian C. Taylor. “Our expertise, developed during our more than 100 years of providing water service to customers on the Delmarva Peninsula, will enable us to efficiently operate the town’s water system and ensure its safety and reliability. As always, we back our technical expertise with award-winning customer service.” The acquisition includes a water treatment facility with a capacity of up to 500,000 gallons per day, a Susquehanna River water appropriation permit, a 500,000 gallon ground storage tank, and water mains. The agreement also provides for the transfer of the town’s water service rights for the service area that not only encompasses the existing 280 customers but also several adjacent tracts of land including the Bainbridge property, a 1,200‐acre former U.S. Navy facility, which has the potential to be developed for 2,800 residential homes as well as for office, commercial, and educational uses.
Staff from Belfint, Lyons & Shuman, recognized as a 2010 Top Workplace, enjoy activities such as softball together. Photo provided by Belfint, Lyons & Shuman
BELFINT, LYONS & SHUMAN, P.A., (2010 Superstar in Business) a certified public accounting and consulting firm, was recognized as one of the 2010 Top Workplaces by the News Journal and earned the Work/Life Balance Special Award. The Top Workplaces program awards Delaware organizations based solely on the opinions of employees. A total of 90 employers, representing a wide range of industries, participated in the Top Workplaces program. Barry Crozier, CPA, Managing Director, says, “We are happy to not only be ranked as a Top Workplace but to have earned the Work/Life Balance Special Award. At BL&S we know our employees are our most valuable asset, and we continually strive to have the best working environment for everyone.” Artesian Water Maryland, a subsidiary of ARTESIAN RESOURCES CORPORATION (2000 Superstar in Business), announced today that the Maryland Public Service Commission (PSC) has approved the Company’s agreement to acquire the water assets of the town of Port Deposit. Artesian has operated Port Deposit’s water system under contract since April 2009 and announced in December that it had reached an agreement to purchase the town’s water assets. The agreement required the review and approval of the Maryland PSC. “We look forward to continuing to provide the very best water service to the town and people of Port Deposit,” said Artesian
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Aloysius, Butler and Clark employees smile for the camera. The company was just named a “best place to work” by The News Journal. Photo provided by AB&C
ALOYSIUS BUTLER & CLARK (2010 Superstar in Business), and THE ARCHER GROUP (2007 Superstar in Business) were named one of the best places to work in The News Journal’s 2010 Top Workplaces survey. AB&C was also honored with an exclusive award for employee appreciation and the Archer Group received special recognition for providing opportunities for employees to learn and grow. “We are proud of the unique culture of the agency — we work hard to produce great work for our clients and have fun in the
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Archer Group employees hard at work. The company was just named a “best place to work” by The News Journal. Photo provided by The Archer Group
process,” says President and CEO of AB&C John Hawkins. “It’s a great honor to be recognized as a leading workplace in Delaware and to know our employees feel appreciated when they come into work every day.” “We are honored to receive this recognition because it shows that, in addition to doing outstanding work for our clients, our employees love what they do and thrive in this environment,” says Lee Mikles, Archer Group founder and CEO. The News Journal Top Workplaces honor is awarded to organizations in Delaware and based exclusively on employee survey responses. n
Calendar of Events November 3, 17 & December 1, 15
WEST SUSSEX LEAD GROUP
8:00 a.m. – 9:15 a.m. Location: Jefferson, Urian & Doane, 651 N. Bedford St. Ext., Georgetown Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
November 8
AMBASSADOR COMMITTEE MEETING (OPEN TO COMMITTEE MEMBERS ONLY)
12:00 p.m. – 1:00 p.m. Location: State Chamber, 1201 N. Orange St., Wilmington Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
November 9, 23 & December 13, 28
NEWARK LEAD GROUP MEETING
8:15 a.m. – 9:30 a.m. Location: 5301 Limestone Road, Wilmington
Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
November 10
EDUCATION & DEVELOPMENT COMMITTEE MEETING
12TH ANNUAL MARVIN S. GILMAN SUPERSTARS IN BUSINESS AWARDS LUNCHEON
Keynote speaker: Bill Plante, CBS News Senior White House Correspondent 11:15 a.m. – 1:45 p.m. Location: Gold Ballroom, Hotel du Pont, 1100 N. Market St., Wilmington Cost per attendee: $65/ members; $80/Non-members Tables of Ten: $650/members; $800/Non-members For more information, call (302) 655-7221.
November 11 & December 9, 23
DOVER LEAD GROUP MEETING
8:30 a.m. - 9:30 a.m. Location: Hilton Garden Inn, 1706 N. Dupont Hwy., Dover Pre-registration required.
November 11
9:00 a.m. – 10:00 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
November 12 & December 10
WILMINGTON (2) LEAD GROUP MEETING
8:15 a.m. – 9:15 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington Pre-registration required. For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
November 16
DSCC Benefits Breakfast
7:30 a.m. – 9:00 a.m. Location: State Chamber, 1201
N. Orange St., Wilmington Cost: Free For more information, call (302) 655-7221.
November 17 & December 15
HEALTH CARE COMMITTEE MEETING
9:30 a.m. – 11:00 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington For more information, contact Katie Grasso at (302) 576-6566 or kgrasso@dscc.com.
November 17 & December 15
EMPLOYEE RELATIONS COMMITTEE MEETING
12:00 p.m. – 1:30 p.m. Location: State Chamber, 1201 N. Orange St., Wilmington For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.
November 18
DSCC ENVIRONMENTAL COMMITTEE MEETING
11:30 a.m. – 1:30 p.m.
Register for events online at www.dscc.com. For more information, please call (302) 655-7221 or (800) 292-9507 unless otherwise noted. These dates are subject to change. Please check with the staff person in charge to confirm time/speaker/cost, etc. To receive event notices via e-mail, send your name, company affiliation and e-mail address to dscc@dscc.com. 46
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December 2
WOMEN IN BUSINESS forum MEETING
Speaker: J.J. Davis, V.P. of Finance and Administration, University of Delaware 9:00 a.m. – 10:00 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington Cost: $10/Members; $20/Non-members For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.
December 7
SMALL BUSINESS ALLIANCE WORKSHOP: successful nonprofit management
8:15 a.m. Registration; 8:30 a.m. – 10:30 a.m. Workshop Location: The Bellmoor Inn, 6 Christian St., Rehoboth Beach Cost: $25/Members; $50/Non-members For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
December 8
DSCC BOARD MEETING (OPEN TO BOARD MEMBERS ONLY)
DSCC LEGISLATIVE COMMITTEE MEETING
11:30 a.m. – 1:30 p.m. Location: Brantwyn, Rockland and Black Gates Rds., Wilmington
12:00 p.m. – 1:30 p.m. Location: State Chamber, 1201 N. Orange St., Wilmington
SMALL BUSINESS ALLIANCE BOARD OF
December 6
December 9
MANAGERS (OPEN TO BOARD MEMBERS ONLY)
8:00 a.m. – 9:30 a.m. Location: State Chamber, 1201 N. Orange St., Wilmington For more information, contact Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
December 9
CHAMBER LEADERSHIP SERIES WITH CLAIBORNE SMITH
Sponsored by Delmarva Power, Wilmington University and The News Journal 11:30 a.m. – 1:00 p.m. Location: Doubletree Downtown, 700 King St., Wilmington Cost: $25/Students; $40/ Members; $80/Non-members
December 13
AMBASSADOR COMMITTEE MEETING (OPEN TO COMMITTEE MEMBERS ONLY)
12:00 p.m. – 1:00 p.m. Location: State Chamber, 1201 N. Orange St., Wilmington
Small Business Report
Location: UD Goodstay Conference Center, 2700 Pennsylvania Ave., Wilmington Cost: $20 For more information, contact Greg Gross at (302) 576-6568 or ggross@dscc.com.
For more information, contact Chuck James at (302) 576-6562 or cjames@dscc.com.
December 14
YOUNG EXECUTIVES COMMITTEE LUNCHEON
Speaker: Brian Selander, Chief Strategy Officer, Office of Governor Jack Markell 12:00 p.m. – 1:30 p.m. Location: Doubletree Hotel Downtown, Wilmington Cost: $20/Members; $30/ Non-members For more information, contact Kelly Cofrancisco at (302) 576-6564 or kcofrancisco@ dscc.com.
December 16
HOLIDAY NETWORKING BREAKFAST
Sponsor: Liberty Staffing, LLC 7:30 a.m. – 9:00 a.m. Location: Delaware Children’s Museum, 550 Justison St., Wilmington Cost: $20/Members; $40/Non-members n
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DEMEP Profile:
Members of the Wilmington Law firm Elliott Greenleaf have a discussion in one of the firm’s conference rooms at Wilmington . from left: Paralegal Jessi A. Adkins, Counsel Theodore A. Kittila, Counsel Kenneth L. Dorsney, Associate Darcy White and Law Clerk Phil Giordano. Photo by Tom Nutter
Law Firm Adopts Lean Strategy By Eileen Dallabrida
E
lliott Greenleaf is a full-service law firm of 55 attorneys and has been recognized as an ALM Go-To Law Firm in litigation and labor and employment law. With offices in Delaware and throughout Pennsylvania, the firm serves a variety of clients, ranging from Fortune 500 companies to small and medium-sized businesses. Despite its impressive track record, Elliott Greenleaf faces the same challenges as other firms, heightened as corporations struggle in a stubborn economic downturn. “There is tremendous pressure on our clients to make certain the dollars they devote to legal work are used wisely,” says Rafael X. Zahralddin-Aravena, managing shareholder of the Wilmington office. At Elliott Greenleaf, that reality evolved into a radical plan to generate fewer billable hours for clients, but with better value. The concept was a natural fit, as the firm was already staffed lean and offered alternative billing. As a smaller firm, Elliott Greenleaf offers quality work at lower rates because conservative management results in lower overhead, fewer junior attor-
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neys, greater partner involvement, less debt and a long-term view toward clients, regardless of their size. Six Sigma training – learning how to grow even leaner – was the natural next step in the firm’s evolution. “We are taking a leap of faith that if we get better, which means fewer billable hours, we will get more business,” says Ken Dorsney, of Elliott Greenleaf. To get the tools to refine their lean strategy, the firm took its cue from manufacturers. After all, the in-house counsel for many corporations Elliott Greenleaf represents were already versed in Six Sigma. Zahralddin, trained as an architect, has experience in legal Six Sigma, which meant the initiative had top management’s support. His earliest Six Sigma experience was through the DuPont Legal Model©, which incorporated Six Sigma internally to its in-house lawyers and encouraged it to outside providers. Dorsney, a mechanical engineer and registered patent attorney, received Six Sigma training at BASF while working as a production engineer in DaimlerChrysler’s Newark
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Assembly Plant. Zahralddin met Jim Jones, a specialist at the Delaware Manufacturing Extension Partnership (DEMEP) through Dorsney at a Delaware State Chamber of Commerce event where they discovered common bonds. Elliott Greenleaf looked to DEMEP for what would become a fruitful partnership, with DEMEP providing Six Sigma Green Belt training. DEMEP suggested training the entire office – attorneys, paralegals and staff – in Six Sigma, a concept readily embraced by the firm. DEMEP’s mission is to improve the quality, productivity and profitability of Delaware’s service, health care and manufacturing industries through process improvement, employee training and the implementation of best practices. Originally developed by Motorola in the 1980s, Six Sigma is a structured process improvement program that enhances efficiency by eliminating time-consuming variables and waste. Those principles can be applied far beyond manufacturing, says Steve Quindlen, DEMEP’s executive director. “We also can help service providers, such as law firms and health care organizations, to become more efficient,” he says. Like manufacturers, processes in law firms can be measured, analyzed, improved and controlled. “It’s information that has to be tracked and analyzed,” Jones says. “If you can minimize the touches, you will save time and be more effective.” Six Sigma has been adopted by at least one out-of-state, 750-lawyer firm. But the system met with resistance and took years to fully implement. Zahralddin saw that Elliott Greenleaf, because of its agile size and management, was ideally positioned to put the principles into action quickly. The program would produce 13 Green Belts for a firm with fewer than 90 employees, approximately 15 percent. By comparison, the other pioneering firm has 75 Green Belts and one Black Belt among its 1,500 employees, only 5 percent. “We were excited about learning the Six Sigma language and skills,” says Neil Lapinski, shareholder. “We not only can talk the talk everywhere that business people gather, we can now walk the walk.” Zahralddin adds, “we now spoke a common language with manufacturers, and increasingly with other businesses.” DEMEP training helped the attorneys and staff to identify and analyze the firm’s processes through an approach known as DMAIC – as in Define, Measure, Analyze, Improve and Control – which was ultimately translated into such streamlined processes as litigation pre-suit and pre-response investigation check lists. “When you use a checklist, you don’t think of something new a week later and say ‘we need to go back to the client,’” Dorsney says. “We can maximize time spent with clients and, in turn, lower their bills.”
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DEMEP trained the group to foster focused initial conversations to extract maximum information. “When you can react quickly to information, you do it right the first time,” Jones says. “That is far less likely if you are acting a month later.” DEMEP training enabled the staff to develop methods to complete routine tasks quickly. Lapinski analyzed merger agreements, identifying the source of delays. The result: reduced costs, improved quality and a turnaround time of as little as one day. Six Sigma also enables the firm to provide clients with detailed budgets, updated at milestones, a key tool in conducting a litigation risk benefit analysis. Shelley Kinsella, a bankruptcy lawyer, is able to use metrics to identify the key points in bankruptcy litigation when a defendant is likely to spend less in a settlement. “We are helping our clients by taking the guesswork out of costs and demystifying the legal process for them,” she says. The principles are also applied to more complex work, providing a clear blueprint for allocating resources. In short, the firm saves clients money by determining the most effective mix of higher-cost hours by senior attorneys and lowercost hours by associates and paralegals. “Because the process identifies what work is more efficiently mine, I have a clear grasp of my responsibilities,” says paralegal Kristin McCloskey. Adds paralegal Jessi Adkinds, “our work is more satisfying and involves us more with the clients and the cases.” Taking care of routine work more efficiently translates to more time to devote to creative problem solving, Zahralddin says. Attorney Ted Kittila applies DMAIC to the early steps in corporate litigation, sharpening the processes in the early stages so resources can be preserved for a more expensive fight later. The firm now tailors processes more closely to individual clients, using the data they have collected to fine tune their approach. That is impressing clients. Recently, Elliott Greenleaf made a pitch to an unsecured creditors’ committee representing trade creditors in the bankruptcy of a large manufacturer of building materials. “There was an immediate connection when we told them our entire office was in the process of completing Six Sigma training,” Zahralddin says. “In fact, all of the steel producers and the transportation logistics provider were fluent in Six Sigma and were fascinated that our firm was applying the concept to legal services.” Elliott Greenleaf won the engagement by outlining how they would represent the client in the most efficient and effective manner. “The bottom line is we could show them that we would not be wasting their money,” Zahralddin says, “and that is precisely what they were looking for in a law firm.” n
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Newsmakers
Newsmakers Compiled by Ginger Hansen
Bankruptcy Court Approves RLF Client’s Settlement Ending five years of litigation, Richards, Layton & Finger recently announced that the Delaware Bankruptcy Court approved a settlement between its clients, Teleglobe Communications Corp. and its affiliates, and BCE Inc. and certain officers and directors. In the settlement, BCE will pay Teleglobe $40 million and will waive over a half-billion dollars in claims against the Teleglobe bankruptcy estates. The Richards Layton directors who comprised the trial team for the case were Gregory V. Varallo, C. Malcolm Cochran IV and Russell C. Silberglied. The case stemmed from Teleglobe’s 2002 Chapter 11 and CCAA filings in Delaware and Toronto, which followed BCE’s announcement that it would stop funding the multibillion-dollar undertaking by Teleglobe – a subsidiary of BCE at the time – to develop a fiber optic network. Teleglobe alleged that BCE, then Canada’s fourth-largest company, had breached an oral contract to fund the project or, alternatively, had breached its fiduciary duties in connection with its process for ending the funding.
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DTCC, Emory Hill and Element Work on Energy House Delaware Technical & Community College has selected Emory Hill and Company to serve as the General Contractor for Energy House, a landmark instructional facility to be build on the College’s Owens Campus. “We really hope this landmark project is just the tip of the iceberg for green design in Delaware,” says Bob Liberato, Chief Estimator and Director of Business Development for Emory Hill. “This is the future of design and construction. For students and residents to have a place to learn about sustainable design and explore options for making their existing homes more efficient is priceless.” Energy House is partially funded by a federal grant from the American Recovery and Reinvestment Act (ARRA) funds of the U.S. Department of Commerce, Economic Development Administration. Energy House, a powerful combination of energy efficiency and the best in sustainable home design, will serve as a center for alternative and renewable technologies and as a demonstration facility and educational lab for Delaware Tech’s new Applied Energy Education offerings.
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ShopRite recently donated $15,000 to Goodwill. Presenting the check to Goodwill CEO Ted Van Name (left) are Bernie Kenny (far right), president/CEO and Chris Kenny, general counsel and CFO for the Kenny Family ShopRites. Photo provided by Goodwill
ShopRites Donate to Goodwill Training Program A check for $15,000 from the Kenny Family ShopRites was recently donated to fund Goodwill’s cashier training program. Goodwill’s partnership program with the Kenny Family and the Wakefern Food Corporation prepares students for cashier positions at a Delaware ShopRite store. In a simulated ShopRite grocery store at Goodwill’s headquarters in Wilmington, students will learn how to properly use a cash register, scan and bag items and research product prices. In an adjacent classroom, students will develop customer service and life skills before being employed in a Delaware ShopRite store. For 89 years, Goodwill of Delaware and Delaware County’s mission has been to improve the quality of life for individuals with barriers to self sufficiency through the “Power of Work.” In 2009, Goodwill of Delaware and Delaware County provided nearly 15,000 services to individuals throughout the region. To date, Goodwill has graduated more than 300 people from the cashier training program.
Designed by Element Design Group of Lewes, Delaware, this residential-style building will be constructed with sustainable design and building
methods and materials; the college will seek LEED Platinum level certification through US Green Building Council for the facility.
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Newsmakers
Wesley College Receives Donations This year, nearly 800 alumni, trustees, faculty, staff, parents, students and friends of Wesley College contributed a total of $212,470 in cash and an additional $45,723 in non-cash gifts to the Wesley Annual Fund, a 52 percent increase in cash gifts from the previous year. The $212,470 raised for financial aid in fiscal year 2009-10 compares to $140,106 raised for the Wesley Annual Fund the previous year. With more
than 90 percent of Wesley College students receiving some form of financial aid, the money raised through the Wesley Annual Fund benefits nearly the entire student body. In addition to the Wesley Annual Fund, donors also contributed an additional $414,528 in restricted gifts for a total of $738,258 to the College in Fiscal Year 2010. Wesley College would like to issue a heartfelt “Thank you!” to each and every donor for their support.
Bayhealth Medical Center will expand their services in Northern Kent and Southern New Castle Counties. Photo provided by Bayhealth Medical Center
Bayhealth Announces Expansion To meet the growing needs of the community, Bayhealth Medical Center has announced plans to expand services at the Bayhealth Smyrna Clayton Medical Services Campus, including the addition of a new 24-hour Emergency Department. The latest expansion plan is based on research which indicates a significant need for additional services and physicians to serve northern Kent County and southern New Castle County. According to Bayhealth CEO Terry Murphy, Bayhealth seeks to expand its commitment to the community with the addition of the following services in the existing building on North Carter Road: a freestanding Emergency Department providing 24-hour emergency services; digital mammography; physical therapy; a SleepCare center; and additional primary care and specialty physicians. “One clear need is emergency services. Once the regulatory review process and renovations are complete, Smyrna and Clayton residents suffering an emergency medical condition will be assured that emergency room doctors are only moments away to take care of them,” says Murphy.
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Delaware Art Museum Launches New Exhibit The Delaware Art Museum presents A Belief in the Power of Beauty: A Selection of Works by May Morris, on view until January 2, 2011. This exhibition will feature a selection of approximately 25 artworks, including landscape watercolors, embroidery, and hand-made books by the daughter of the celebrated William Morris, founder the Arts and Crafts Movement in England. While May Morris’ creative debt to her father William Morris goes without question, her work reveals an individuality that carries forward and modernizes many of his principles. From early on, May Morris developed an interest in embroidery. She trained in this art at the South Kensington School of Design, and published the book, Decorative Needlework (1893). The book included Morris’ own version of the importance of good design, which is reflected in the title of this exhibition: “a belief in the power of beauty is a wholesome thing, and I make no apology for preaching it.” Connecting Generations Receives Grant Connecting Generations has been awarded an AmeriCorps Grant from the Corporation for National and Community Service for $125,000 in partnership with Communities in Schools. AmeriCorps grants support community organizations that sponsor national service programs to address unmet needs in such areas as education, economic oppor-
tunity, health, clean energy/ environment, and veterans. At a time of growing social and economic challenges, national service is a critical and costeffective approach that engages citizens in solving problems in their communities. The grant will be used to recruit 10 AmeriCorps members to serve as Mentor Coordinators. The mentor coordinators will help recruit, train and place mentors, then support those mentors in partnering site based programs. These AmeriCorps members, called Youth Ambassadors, will be placed in schools in New Castle County and the Capital School District. Beverly Stewart Inducted into the Hall of Fame of Del. Women Beverly Stewart, founder of Back to Basics Learning Dynamics, Inc., was recently welcomed into the Hall of Fame of Delaware Women. The Hall of Fame honor is sponsored by the Delaware Commission for Women and is the state’s foremost event honoring outstanding women. The Hall of Fame was established to recognize the lasting contributions and achievements of Delaware women. Other inductees include such recognizable names as former governor Ruth Ann Minner, Judge Jane Brady, former Secretary of Education Valerie Woodruff, and Genevieve Gore. Stewart is the president and director of Back to Basics Learning Dynamics, Inc. in Wilmington. The business has grown significantly since its start in 1985 with Stewart as the sole employee. Today, her
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Beebe VP Named Paul Minnick, RN, MSN, NEA-BC, has been appointed vice president of Patient Care Services at Beebe Medical Center. Minnick joined Beebe Medical Center from Virtua Memorial Hospital in Mount Holly, N.J., where he served as the Vice President of Patient Care. Minnick is responsible for the hospital’s nursing units and for developing and implementing nursing strategy and system policies to ensure quality patient care. “We are proud to welcome Paul to our team at Beebe Medical Center,” says Jeffrey M. Fried, President. “He has extensive knowledge and experience, and is committed to helping us deliver quality care and services to our community.” Minnick previously held management positions at Pennsylvania Hospital, University of Pennsylvania Health System, where he also served as Assistant Dean of Clinical Practice at the School of Nursing. He brings experience in process improvement in the areas of Six Sigma and Malcolm Baldridge National Quality Award. In addition, he has guided his staffs into a shared governance practice model, considered within national professional health care circles as a model that improves the quality and safety of care.
a Juris Doctor degree from Widener University in 1994. He held the position of Assistant Vice President for Personnel & Legal Affairs at Delaware Tech from 19951999 before going on to serve three years as Executive Vice President of the Delaware State Chamber of Commerce and six years as Chief of Staff to Governor Ruth Ann Minner. He returned to the college in 2008, where he serves in his current position of Assistant Campus Director of the Stanton-Wilmington Campus.
DTCC Names New VP and Campus Director Mark T. Brainard has been named vice president and campus director of Delaware Technical & Community College’s Stanton-Wilmington Tevebaugh Campus effective January 1, Associates Adds 2011. Brainard will be replacing Staff Colin S. McKelvie A.I.A., Lawrence H. Miller, who is retiring from the institution after an associate with Tevebaugh Associates, has completed 39 years. Brainard earned an asso- his registration for LEED AP BD+C. The ciate degree in crimLEED AP signifies inal justice from advanced knowledge Delaware Tech in in green building 1981. He went on to practices and the receive a bachelor’s BD+C represents degree in behava specialization in ioral science in 1983 commercial design from Wilmington Mark T. Brainard and construction. University and
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Newsmakers
firm employs more than 90 professional, degreed tutors, offers more than 60 subjects for children and adults, and has served the varied educational needs of approximately 11,500 students in the tri-state area. In the local business community, Stewart is an active member of the New Castle County Chamber of Commerce and on its Board of Directors, a founding board member of the Wilmington Women in Business Foundation, Inc. (currently Director Emeritus), on the Delaware State Chamber of Commerce’s Superstars in Education Selection Committee, a board member of the literacy non-profit Success Won’t Wait, a board member for Horizon House (a mental health nonprofit), a founding board member of the Leon N. Weiner Education Foundation, and an advisory board member of the Small Business Development Center.
McKelvie is project manager provided design opportunity for Neumann Univer- for renewable energy sources, sity’s Mirenda Center for Sport conservation of energy and water, and the use Spirituality and of recycled mateCharacter Devrials. The firm is elopment. The responsible for the center is pursuing design of six major LEED Silver certibuildings that have fication and has had received or are in a major impact on pursuit of LEED the campus with its Colin S. McKelvie status. modern aesthetic and spaces available for varsity sports. McKelvie is Sussex Printing also in charge of design for Goes Green Sussex Printing Corporation’s Widener University’s new academic building on its The Guide is Delmarva’s weekly adverChester, Pa. campus. This leading building will house the Oskin tising publication. Today, the Leadership Institute and the company is “going green.” Nursing school. The building Sussex Printing has chosen includes high tech simula- renewable energy sources for tion laboratories to train the its electricity usage. The Guide’s next generation of nurses with new solar panels and wind specialized spaces to replicate turbine will be producing more the environments found in than 50 percent of the power ER, ICU, OB, hospital and the used by their Seaford office and doctor’s office. The building printing facility. The company is currently under construc- selected Clean Energy USA, a tion and scheduled for occu- Rehoboth Beach-based renewpancy September 2011 and is able energy company specialpursuing LEED Silver certifi- izing in solar panels and wind cation. The national interest turbines across Delmarva and in sustainable design has the Mid-Atlantic region.
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Newsmakers
AIDS DE Announces New Chair Edward L. Weston has been appointed Chair of AIDS Delaware’s Board of Directors. “Edward is an excellent choice for Board Chair,” says John Klein, Executive Director of AIDS Delaware. “His dedication to our mission of supporting those with HIV/AIDS in Delaware and preventing the spread of HIV through comprehensive services, education and advocacy is clear, and his tenure as Vice Chair are sure to serve the agency well.” AIDS Delaware is the first and largest statewide non-profit AIDS service organization in Delaware. For more than 25 years the organization has been providing quality programs for people living with HIV/AIDS. In addition, the organization provides HIV testing and counseling and prevention education and outreach programs for the general public.
Law Firms Named Among 2010’s Best Richards, Layton & Finger and Morris James have both been ranked in the first tier
in Delaware in a number of practice areas in the inaugural 2010 Best Law Firms rankings. Researched and published by U.S. News Media Group and
Newsbites n Kerrianne M. Fay has joined Potter Anderson & Corroon LLP as an associate with the Corporate Group. Fay will focus her practice primarily on corporate and commercial litigation in the Delaware Court of Chancery. n Margaretta Frederick has been appointed the Delaware Art Museum’s Chief Curator, a position that has been vacant since 2002. She will lead the curatorial vision for the Museum’s upcoming Centennial celebration, which includes a major exhibition of the works of Howard Pyle.
Margaretta Frederick
n Joseph Pope recently joined the AutoTeam Delaware sales team for Delaware Cadillac as a Cadillac Sales Consultants. Pope previously worked for Union Park and Meissner Chevrolet. n Ryan M. Murphy has joined Potter Anderson & Corroon LLP as an associate with the Litigation Group. He will focus his practice on bankruptcy and restructuring. n William J. Sutton II, LEED® AP, sustainability chairperson and a project manager for Wohlsen Construction, has been elected to the Board of the Harrisburg Young Professionals.
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William J. Sutton II
Best Lawyers, these rankings were produced after in-depth evaluation of extensive qualitative and quantitative data. The results are posted online and will appear in the October print issue of U.S. News & World Report. Richards, Layton & Finger, Delaware’s largest and one of its oldest, has earned a national reputation for high-quality legal work and outstanding client service. Morris James has been serving the needs of its clients such as Fortune 500 companies, financial institutions, government agencies, law firms, and the community for more than 75 years. Council to Oversee DE Recycling Governor Jack Markell has appointed members to an expanded Recycling Public Advisory Council (RPAC) and charged it with carrying out Delaware’s universal recycling initiative in collaboration with the Department of Natural Resources and Environmental Control (DNREC). The council, which has an advisory role on almost all aspects of recycling in the state, also now includes representation by the business sectors affected by
the new universal recycling law. “Our recycling council members bring broad expertise and perspective that will help move Delaware forward with universal recycling,” says Markell. “They bring a business and personal perspective to our law which is affecting both businesses and residents. In collaboration with DNREC, they will help Delawareans reap the environmental and economic benefits of recycling in the years to come.” The new recycling advisory council established by law has 16 members – with the food, restaurant and beverage industry. Members and their affiliations are: Duncan Smith, Kyle Sonnenberg, George Danneman, Michael Fusca, Thomas Houska, Basil Kollias, Carrie Leishman, Julie Miro Wenger, Brock Vinton I, Paul Bickhart, Pasquale Canzano, Richard Cecil, Patricia Todd, Wallace Kremer, Richard Fleming and Marjorie Crofts. Wilmington Trust Named Best in Southern Del. Banking Wilmington Trust has been named as Southern Delaware’s best bank for the sixth consecutive year in The Metropolitan Magazine’s annual “Best of Southern Delaware” readers’ survey. “We are honored to receive this distinction again this year,” says Robert VA Harra, Jr., president and COO of Wilmington Trust. “We thank the readers of The Metropolitan Magazine for recognizing us and our dedicated staff members for their commitment to helping our clients succeed. n
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NE W S STATE
CHAMBER
Welcome New Members AMB SOLUTIONS
116 Miners Lane
301 Harvey Drive
Fax: (302) 888-2350
Cash flow specialists.
Newark, DE 19713
Newport, DE 19804
www.montesino.com
Ms. Monalee West
(302) 598-9812
(302) 764-7446
31 Hillside Road
www.cybercomputersol.com
Fax: (410) 437-5336
Claymont, DE 19703 (302) 290-2593 Fax: (302) 791-0233 www.AMBSolutions.net
www.gablesigns.com DELAWARE ARTS ALLIANCE
The Delaware Arts Alliance advocates statewide on behalf of the arts and culture.
INFORMATION TECHNOLOGY ADVISORY GROUP
PTM MANUFACTURING, LLC
PTM manufactures, installs and franchises innovative Green building products: KoolDuct and Techna-Duc.
Automotive processing and conversion.
Ms. Guillermina Gonzalez
Technology consultation services.
233 N. King Street
Mr. Chris A. Quintanilla
Mr. Roy A. Kirchner
Wilmington, DE 19801
P.O. Box 7152
203 Pigeon Point Rd.
(302) 425-7700
Wilmington, DE 19803-0152
New Castle, DE 19720
Fax: (302) 425-2485
(215) 900-9100
(302) 658-5100
www.DelawareArtsAlliance.org
www.itagusa.com
www.ptmmanufacturing.com
DELAWARE CHILDREN’S MUSEUM
IWRITE LLC
TRISTATE COURIER & CARRIAGE, INC.
AUTO PORT, INC.
Fax: (302) 658-2372 www.autoportinc.com CLUB Z! IN-HOME TUTORING
Club Z! offers affordable one-on-one tutoring in the home for all subjects and grade levels. We specialize in learning disabilities and offer flexible schedules including weekends.
A non-profit dedicated to enabling children to learn and grow through play.
Newark, DE 19702
Ms. Maureen A. Lyons
Ms. Katharyn Coleman
4 Lone Acre Road
550 Justison Street
Wilmington, DE 19803
Wilmington, DE 19801
(302) 654-7745
(302) 654-2340 Fax: (302) 654-2341 www.delawarechildrensmuseum.org
Ms. Kelly Van Horn 560 Peoples Plaza, #199
Web content writing, business and operations manuals, templates.
DOMINION DENTAL SERVICES
KENT-SUSSEX INDUSTRIES, INC.
Creating employment opportunities for persons with disabilities across Delmarva.
Mr. Ron Galloway 401 Bellevue Road Newark, DE 19713 (302) 455-9733 Fax: (302) 454-9021
TriState Courier & Carriage, Inc. specializes in same day and rush deliveries, court filings, nationwide and international deliveries, service of process, nationwide legal research and nationwide freight logistics for the legal and corporate community. Mr. Jeremy Luzader 715 N. King St., Ste. 200 Wilmington, DE 19801-3551
(302) 834-5022
Insurance carrier.
Fax: (302) 834-5023
Mr. Tom McGlynn
301 N. Rehoboth Blvd.
www.clubztutoring.com
115 South Union Street, Suite 300
Milford, DE 19963
Alexandria,VA 22314
(302) 422-4014
CYBER COMPUTER SOLUTIONS, LLC
(888) 337-6320
Fax: (302) 422-5848
Fax: (610) 584-1253
Cyber provides quality tailored support services to small businesses in Delaware. The services include computer technical consulting, repairs, training, networking and hardware/ software computer upgrades.
www.ksiinc.org
www.dominiondental.com
WHITE OAK SOLAR ENERGY, LLC
MONTESINO TECHNOLOGIES, INC.
Gable Signs specializes in the development, manufacturing and installation of custom sign and architectural graphics projects.
Consulting and sales for health care packaging.
Power plant owner involved in the Dover SUN Park solar project.
Mr. David F. Philo
Ms. Brenda Barrett
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GABLE SIGNS, INC.
Mr. Mark Reeve
(302) 654-3345 Fax: (302) 654-3479 www.tristatecourier.com
Mr. Joe Gorberg
Mr. Adam Smith
1700 Broadway, 35th Floor
1900 Superfine Lane, Suite F
New York, NY 10019
Wilmington, DE 19802
(212) 615-3456
(302) 888-2355
Fax: (212) 615-3440
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WE’LL PROVIDE A HAND WITH YOUR NEXT MAILING.
DIGITAL PRINTING • DIGITAL STOREFRONT • E-MAIL • PURLS LIST SERVICES • LETTERSHOP • MAILING & FULFILLMENT Call Modern Mail (302) 391-1200 Ask Jim Basso about new Direct Mail benefits for Delaware State Chamber members.
A Provide Group Company • 100 Pencader Drive • Newark, Delaware 19702-3321 P: 302.391.1200 F: 302.391.1206 E: jim.basso@modernmail.com D e l awa r e
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NE W S CHAMBER STATE
State Chamber Scene August 30, 2010
August 30, 2010
Networking Breakfast
Networking Breakfast
from left: Ginger Weiss of Creative Financial Group, Jeff Metz of Bloom Metz Consulting, Inc. and Mikki Brockstedt of the Chase Center on the Riverfront met at the Networking Breakfast at the Russell W. Peterson Natural Wildlife Refuge. Photo by Katie Grasso
Attendees of the Networking Breakfast at the Russell W. Peterson Natural Wildlife Refuge on the Wilmington Riverfront learned about the city’s habitat while taking in breathtaking views from the new building’s top floor. Photo by Kelly Cofrancisco
September 8, 2010
September 9, 2010
Evening Mixer
Chamber Chase Golf Tournament
Members enjoyed networking and delicious food from The Buttery in Lewes at the Evening Mixer. Photo by Kelly Cofrancisco
Golfers at the State Chamber’s annual Chamber Chase Golf Tournament took off for a scramble start at Kings Creek Country Club in Rehoboth Beach. The tournament benefits the Chamber’s political action committee. Photo by Katie Grasso
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Chamber Chase Golf Tournament
Chamber Chase Golf Tournament
State Rep. Debbie Hudson (R – Fairthorne), Phil Corrozi and Darrell Minot of Bank of America talk golf during the Chamber Chase Golf Tournament. More than 100 golfers participated in the day-long event. Photo by Katie Grasso
Doug Bennett of AT&T, Kevin Massey of Unison Health Plan, Christine Schiltz of Parkowski, Guerke & Swayze, and Denis Dunn of AT&T took time out to pose for the camera. Photo by Katie Grasso
September 9, 2010
September 13, 2010
Chamber Chase Golf Tournament
Legislative Forum with Sen. Tom Carper
State Rep. Valerie Longhurst (D-Bear) and Tommy Cooper of Cooper Realty Associates look on as Ren Allen of Allen Family Foods takes his shot at the Chamber Chase Golf Tournament. Photo by Katie Grasso
Attendees of the Legislative Forum heard about the issues facing business with U.S. Sen. Tom Carper at the DSCC offices in Wilmington. Photo by Katie Grasso
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September 9, 2010
aSTATE b c d e fC gH A M B E R
September 9, 2010
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NE W S CHAMBER STATE
September 12, 2010
September 22, 2010
Networking Breakfast
Women in Business Forum Meeting
Networking Breakfast attendees learned about the Delaware Skills Center in Wilmington as they took a tour of the facility. Photo by Kelly Cofrancisco
Guest Speaker Family Court Chief Justice Chandlee Kuhn addresses the audience at the Women in Business Forum meeting held at the DSCC offices. Photo by Katie Grasso
September 21, 2010
September 29, 2010
Young Executives Committee Meeting
DSCC and BBB Tabletop Networking Mixer
More than 50 people attended the Young Executives Committee Speed Networking event, where participants met one another for two minutes before meeting the next participant. Photo by Katie Dunn
J. Morgner of the Sunday Breakfast Mission talks to Frank and Donna Masley of Masley Enterprises Inc. Morgner was the happy winner of an iPad, which was given away by The Company Corporation, an exhibitor at the event. Photo by Tom Nutter
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STATE
September 29, 2010
DSCC and BBB Tabletop Mixer
DSCC and BBB Tabletop Mixer
CHAMBER
September 29, 2010
NE W S
Jim Basso, Joel Flambaum and Lisa Fleetwood of Modern Mail at the Tabletop Mixer. Photo by Tom Nutter
Tabletop attendees were even greeted by those in costume! Photo by Tom Nutter
September 29, 2010
Ignite Wilmington
DSCC and BBB Tabletop Mixer
October 7, 2010
Kelly Cofrancisco of the Delaware State Chamber of Commerce spoke to the Ignite Wilmington crowd about getting involved in the community and coined the catchy term “Wuppie” for a young professional involved in the Wilmington community. Photo provided by Ignite Wilmington
Jennifer Simon of Simon and Company shows off her specialty chocolates at the Tabletop Mixer. Photo by Tom Nutter
For more photos from Delaware State Chamber of Commerce events, go to to www.dscc.com/newsevents/photo_gallery.aspx
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Delaware State Chamber of Commerce
CHAMBER
Small State. Big Benefits.
The New and improved State Chamber Health Plan
STATE
The cost of employee health care is a top concern among Delaware business owners. DSCC has devised an affordable, quality health care plan for its members. Blue Cross Blue Shield of Delaware announced new reduced rates and added an additional lower-cost plan choice. Visit www.dscc.com/chamber/ health_plan.aspx today or call (302) 576-6580 for more details.
Knauss at (302) 234-4614 or e-mail her at dorothy.knauss@ staples.com to receive a welcome kit and a password to access www.stapleslink.com. Blood Bank Membership
Member companies with five employees or less are offered unlimited group coverage in the Blood Bank of Delmarva. Call (302) 655-7221 for more information.
Prescription Drug Discount Card
Certificate of Origin Documents
The Delaware Drug Card will provide savings of up to 75 percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program was launched to help all residents of Delaware afford their prescription medications. For more information, go to www.dscc.com/ chamber/prescription_drug_discount_card.aspx.
Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information.
Discounted Cell Phone products and Service
State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Call Brian Greene at (610) 653-8902 to learn more about this benefit. Modern Mail
Would you like to get your marketing message out to other State Chamber members? Modern Mail can handle printing, fulfillment and mailing. Contact Jim Basso at (302) 391-1200 ext. 225 or jim.basso@modernmail.com to see how Chamber members save 15 percent on mailing needs. Notary Service
Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents. Staples Business Advantage
Staples Business Advantage offers Chamber members 25-to-75 percent off their most commonly used items and 25-percent off the list price of everything else in their catalog. Call Dorothy dental plan
Dominion Dental Services provides dental benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www.dscc.com/chamber/ dental_plan.aspx for more details.
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Delmarva Broadcasting Company
Fifteen percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station. Contact Mike Reath at mreath@dbc1.com or call (302) 478-2700 for more information. DSCC Affinity Credit Card with WorldPoints Rewards
The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply; mention priority code FABLHRAQ. Member-to-Member Discount Directory
State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts. Discounted Constant Contact E-mail Marketing Service
State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20 percent if they prepay for 6 months and 25 percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page. Access full details on these benefits of membership in the membersonly section of the DSCC Web site. For more information about obtaining your company’s members-only login credentials, please e-mail webmaster@dscc.com. Attend the Delaware State Chamber of Commerce’s Benefits Breakfast on Nov. 16 to learn more. n
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STATE
Chamber Committees & Forums
CHAMBER
State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.
Committee:
This committee identifies group-oriented benefits, such as health care coverage, discounted office supplies, phone service, direct mail, shipping and much more to help Chamber members be healthy and competitive. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
Benefits & Services Committee:
This committee provides practical, valuable and affordable education and development programs to help existing members and potential members be more successful. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com.
Education & Development Committee:
This committee meets each month and brings in knowledgeable experts to discuss ever-changing labor and employment laws and regulations that impact all Delaware businesses. The interaction between speakers and committee members provides a cost-effective and efficient way to obtain up-to-date information that helps employers create or modify personnel policies and procedures before legal problems arise. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com. The
Employee
Relations
Committee:
Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.
Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: Katie Grasso at (302) 576-6566 or kgrasso@dscc. com.
Health Care Committee:
Provides a forum to discuss issues affecting Delaware holding companies on
Holding Company Committee:
D e l awa r e
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The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@ dscc.com. Ambassador
the state and national levels. Contact: Katie Grasso at (302) 576-6566 or kgrasso@dscc.com. Members, lobbyists and legislative representatives work together to address legislative issues of interest to Chamber members. Monthly lunchtime meetings feature guest speakers who cover current topics of interest to the business community. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.
Legislative forum:
Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: Greg Gross at (302) 576-6568 or ggross@ dscc.com. Transportation Committee: The transportation committee creates a unified voice when making recommendations to the Delaware Department of Transportation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.
The Delaware State Chamber of Commerce’s newest committee was formed this year to encourage young executives in Delaware to get involved in the Chamber, network with other young professionals and further their business growth. The Young Executives Committee, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. The next meeting will be held Dec. 14 with speaker Brian Selander, Chief Strategy Officer, Office of Gov. Jack Markell. Contact: Kelly Cofrancisco at (302) 576-6504 or kcofrancisco@dscc.com.
Young executives committee:
Women in Business forum: The Women in Business Forum was formed to forge relationships, break boundaries and build a better business environment for women in our community. Former guest speakers include First Lady Carla Markell, Gov. Ruth Ann Minner, Family Court Chief Judge Chandlee Kuhn, State Reps. and Sens., and business leaders. The next meeting will be held on Dec. 2 with guest speaker J.J. Davis, V.P. of Finance and Administration at UD. Contact: Sharon Reardon at (302) 576-6578 or sreardon@dscc.com. n
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For Assistance, Call the Chamber
The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide. This State Chamber staff directory lists phone numbers and e-mail addresses, as well as individual areas of responsibility. If you need business assistance or information, please don’t hesitate to call.
James A. Wolfe President & CEO
576-6560 jwolfe@dscc.com
Marianne K. Antonini Sr. Vice President Finance & CFO
576-6567 mantonini@dscc.com
A. Richard Heffron Sr. Vice President Government Affairs
576-6563 rheffron@dscc.com
Sharon R. Reardon Sr. Vice President Marketing & Exec. Director, Small Business Alliance Superstars in Business Wellness at Work Media Relations Marketing Benefits & Services Committee Education & Development Committee Women in Business Forum
576-6578 sreardon@dscc.com
Janine G. Sorbello Sr. Vice President Education & Exec. Director, The Partnership Business Mentoring Alliance Principal for a Day Teacher Externship Superstars in Education
576-6575 jsorbello@dscc.com
Cheryl Corn Executive Assistant to the President Linda D. Eriksen Accounting Associate
576-6566 kgrasso@dscc.com
Gregory L. Gross Director of Government Affairs Employee Relations Committee Environmental Committee Legislative Forum Tax Committee Transportation Committee
576-6568 ggross@dscc.com
Chuck James Account Executive
576-6562 cjames@dscc.com
Liz Pretz Events Manager
576-6564 kcofrancisco@dscc.com
576-6572 ccorn@dscc.com 576-6569 leriksen@dscc.com
576-6586 lpretz@dscc.com
Arlene M. Simon Account Executive Bill Stephano Director of Membership
John H. Taylor, Jr. 576-6590 Sr. Vice President & jtaylor@dscc.com Exec. Director, Delaware Public Policy Institute Kelly Cofrancisco Program & Communications Specialist Young Executives Committee
Katie Grasso Communications Manager Delaware Business Production Web Site Health Care Committee Holding Company Committee
576-6576 asimon@dscc.com 576-6574 bstephano@dscc.com
Patrina Wallace Information Secretary
655-7221 pwallace@dscc.com
Miller Publishing, Inc. Fred Miller President, Miller Publishing, Inc. Advertising Sales
576-6579 fmiller2@dscc.com
Delaware State Chamber of Commerce 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook: facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber
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We’ve been his banker for 106 years.
We don’t take that responsibility lightly. Across economic cycles that have spanned 20 U.S. recessions, 18 U.S. presidents, two world wars and one Great Depression, Wilmington Trust has played a role in the life of his family since 1903. We remain committed to a set of business practices and core values that reflect our focus on building long-term relationships. We’re proud of our past and equally confident about our future. We owe this to the clarity of purpose in our corporate strategy, the disciplined management of risk, the outstanding work ethic of our staff members, and the hard-won loyalty of our clients, many of whom have been with us for multiple generations. Our steady approach has served our company and our clients well through the extraordinary economic, social, and technological changes that have taken place since our founding. We believe it will serve us well in the years ahead. To find out how Wilmington Trust can help, call Katie Wilkinson today at 302.651.1460.
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