Delaware Business magazine

DELAWARE BUSINESS May/June 2013

$3.00

2013

PLUS:

Saluting Innovation in Delaware Public Schools

Superstars in Education

• Award-Winning Local Hospitals • Guide to Legal Services A Publication of the Delaware State Chamber of Commerce

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You deserve some extra credit Building the future means doing one thing every day – surpassing expectations. We proudly support Superstars in Education.

Congratulations to all the winners.

chase.com

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Š 2013 JPMorgan Chase & Co.

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Departments President’s Message .............................. 2 Introducing Joan Verplanck Legislative Priority .................................. 3 History Provides Clues to Economic Recovery Member News and Notes ...................... 5 Berger Harris undergoes serious growth, Cancer Support Community welcomes a new leader, and we recap the 2013 Spring Manufacturing Conference and Legislative Brunch.

In this Issue

Q&A: Delaware Secretary of Education Mark Murphy Nonprofit Spotlight: Kind to Kids, Inc.

Features

Nonprofit Spotlight: Winterthur Museum, Garden and Library

2013 SUPERSTARS IN EDUCATION ......................................................................... 24

Welcome New Members ...................... 16

Meet the seven educational programs that earned the right to call themselves super.

Chamber Scene ..................................... 20

GUIDE TO LEGAL SERVICES AND GOVERNMENT AFFAIRS .................................... 51

Newsbites ............................................... 66

A frank discussion about bankruptcy. What to do, who to contact.

We talk to the experts. Also: What a government relations firm can do for your company. BY DOUG RAINEY

Calendar ................................................. 69 Chamber Committees .......................... 70

GUIDE TO WELLNESS AND HEALTH ........................................................................ 57 Delaware boasts some of the region’s top medical facilities.

Herein, a guide to our award-winning hospitals. BY LARRY NAGENGAST

DELBIZ SNAGS AWARD! Delaware Business magazine has been awarded First Place in the Delaware Press Association’s annual Communication Awards. In the category of “Publications regularly edited by entrant,” wherein writing, editing, design and content were considered by judges, Delaware Business came out on top. The magazine will be honored at a May awards banquet.

On The Cover 2013 Superstars in Education Winners. PHOTO BY TOM NUTTER DELAWARE BUSINESS

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Chamber Member Benefits ................. 71 For Assistance, Contact the Chamber .......................................... 72

Volume 18, Number 3 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801.

Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

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Message from the President This is my inaugural message in the award-winning Delaware Business magazine, and I am excited to introduce myself to you as the new president of the Delaware State Chamber of Commerce. The DSCC is the fifth chamber in the third state of my Joan Verplanck career, and I’ve been congratulating myself regularly on the good sense I demonstrated in coming here. Delaware is a beautiful state full of surprises. There seems to be history around every corner in Wilmington, where my office is located, and I cannot wait to hit the beaches this summer.

Perhaps the First State’s most alluring feature to a “newbie” like me is the culture, and I mean this in the broadest possible sense. There is a culture of “in the same boat” that is reflected in the willingness of people to work together. Whether we’re talking about the need to produce exceptional workers, quality healthcare or fiscal stability, the conversation is civil. People seem to feel strongly about their politics, but the party labels seem to matter a bit less in Delaware.

Time will tell whether these, my first impressions, actually play out.

In the meantime, let’s focus on the issue at hand -- this issue of Delaware Business. We’ll touch on the politics of our state and the lobbyists who help educate legislators on all sides of an issue. We’ll learn about the outstanding quality of healthcare delivery through our award-winning hospitals, and we will pay our annual homage to Superstars in Education. I learn something with every article, and hope that you find the features enlightening as well.

Until next time, I’ll be making the rounds, getting to know people. The advent of spring releases all of us to the outdoors, clearing the cobwebs and encouraging fresh ideas and renewed energy. I look forward to your ideas, suggestions and support.

DELAWARE BUSINESS EDITORIAL STAFF Hinton J. Lucas Chairman

Joan Verplanck President

Matt Amis Managing Editor

EXECUTIVE COMMITTEE CHAIRMAN

Thomas J. Cooper Cooper Realty

Mark A. Turner WSFS Bank

IMMEDIATE PAST CHAIRMAN:

Ernest J. Dianastasis CAI

Richelle Vible Catholic Charities, Inc.

William R. Allan William Allan & Associates LLC

Donald T. Fulton George J. Weiner Associates

Katie Wilkinson Fulton Bank, N.A.

CHAIRMAN-ELECT

Alan B. Levin Delaware Economic Development Office

Hinton J. Lucas DuPont

Mark S. Stellini Assurance Media TREASURER

Barry A. Crozier Belfint, Lyons & Shuman, P.A. Sylvia Banks DuPont

William E. Manning Saul Ewing LLP Salvatore J. “Chip” Rossi Bank of America Dennis M. Salter Summit Realty Advisors, Inc.

BOARD OF DIRECTORS Linda Ammons Widener University School of Law

Tyrone Jones AstraZeneca Pharmaceuticals LP

Theodore J. Prushinski Citizens Bank, NA

Julian H. “Pete” Booker Delmarva Broadcasting Company

Christopher L. Kenny ShopRites of Delaware

Michael N. Ratchford W.L. Gore & Associates, Inc.

Kevin C. Broadhurst Comcast

Bernhard M. Koch AAA Mid-Atlantic

Richard D. Rowland Rowland, Johnson & Co., PA

David B. Brown, Esq. Potter Anderson & Corroon LLP

Richard H. LaPenta Insurance & Financial Services Ltd.

Fred C. Sears, II Delaware Community Foundation

Tim Constantine Highmark

Robert J. Laskowski, M.D., MBA W. Laird Stabler, III, Esq. Laird Stabler & Associates, LLC Christiana Care Health System

Charlie Copeland Associates International, Inc.

Renee Lewandowski Agilent Technologies

Gary R. Stockbridge Delmarva Power

Brian DiSabatino EDiS Company

Andy Lubin University of Delaware

Michael S. Uffner AutoTeam Delaware

Dr. Orlando J. George, Jr. DE Tech. & Community College

Michael S. MacFarland TD Bank

Clinton Walker Barclaycard US

Martha S. Gilman Gilman Development Company

William S. Wallace Scott Malfitano CSC – Corporation Service Company JPMorgan Chase – Card Services

Robert V.A. Harra, Jr. Wilmington Trust Co./M&T Bank

Nicholas Marsini PNC Bank, Delaware

Kristine M. Wellman Capital One Financial Corporation

John (Jack) E. Healy, III Healy Long & Jevin, Inc.

John McCarthy AstraZeneca Pharmaceuticals LP

Robert W. Whetzel Richards, Layton & Finger

Rita P. Hollingsworth Bank of America

Paul McConnell McConnell Development, Inc.

Harry L. Williams Delaware State University

Michael Houghton, Esq. Morris, Nichols, Arsht & Tunnell, LLP

Bonnie Metz Verizon Delaware

Joan Verplanck DE State Chamber of Commerce

Chad Moore The Bellmoor

STAFF Joan Verplanck President Marianne K. Antonini Senior Vice President A. Richard Heffron Senior Vice President, Government Affairs Janine G. Sorbello Senior Vice President & Executive Director, The Partnership

John H. Taylor, Jr. Senior Vice President & Executive Director, DPPI Matt Amis Communications Manager Cheryl Corn Executive Assistant to the President Senior Vice President Communications Linda D. Eriksen Accounting Associate Greg Gross Director of Government Relations

Chuck James Account Executive Arlene Simon Events Manager Bill Stephano Director of Membership Patrina Wallace Information Administrator Kelly Wetzel Program and Communication Specialist

ADVERTISING SALES / Miller Publishing, Inc.

Fred Miller President

DELAWARE STATE CHAMBER OF COMMERCE 1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

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LEGISLATIVE PRIORITY

History Provides Clues to Economic Recovery

PHOTO BY DICK DUBROFF/FINAL FOCUS

BY RICH HEFFRON

MOST ECONOMISTS AND BUSINESS observers agree that the country and our state are experiencing an exceptionally slow economic recovery. Things are certainly better than they were five years ago, when the financial system stumbled to the point where total collapse seemed possible. Quick and drastic actions, some which are still questioned by doctrinaire economists and politicians on both sides of the political spectrum, prevented the ultimate disaster and allowed the local, national and world economies to begin a tortuously sluggish recovery process.

Now we’re at a point where a fragile economic recovery could be compromised. We are forced to consider any and all policy decisions carefully. Looking back through history, there is one period that can provide a cautionary lesson on the consequences of recovery decision-making.

From 1937 to 1938 all the signals showed that the United States and Europe were coming out of the Great Depression. With this in mind, policy makers proceeded with changes in budgetary, investment, monetary, regulatory and tax policy, anticipating that the pace of the economy would continue to escalate. Instead, the economy quickly turned downward and for the next few years the economy at home and in Europe suffered a recession whose only benefit was that it was not as bad as the depression.

Economists and historians disagree on the culprits. Restrictions on the inflow of gold, tax increases, expanded regulation, reduced government spending, a tight money supply, loose monetary policy, and reduced lending because of business and consumer uncertainty have all shared the blame. From this list, all that can be determined is that Harry Truman was correct when he said, “If you took all the economists in the world and laid them down end to end they’d still point in different directions.”

Here’s the lesson for today: Be very careful about decisions that could affect how businesspeople, decision-makers, and consumers react. Today, businesses face a multitude of additional costs and regulations that effect how they operate, and impact future plans.

In the next few months, Delaware businesses will face an additional burden of higher Federal Unemployment Tax Act surcharge ($21 per employee increased to $42), higher worker’s compensation rates (increases of up to 22%), increases related to the sunset of the federal tax holiday, and an increase in the minimum wage. All this while the Affordable Care Act repercussions are still undetermined, although everyone agrees the cost of health insurance will rise for employers and employees.

In addition, the General Assembly passed Governor Jack Markell’s DELAWARE BUSINESS

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Looking back through history, there is one period that can provide a cautionary lesson on the consequences of recovery decision-making. tax proposal that removes the sunset on the 2009 increase in Gross Receipts, Personal Income, Corporate Franchise and Estate taxes, sunsets that would have returned these taxes to 2008 levels.

This tax package and accompanying spending cuts are designed to help balance the budget, along with 2011 tax reductions designed to lower the tax obligation. But the fact remains that most businesses (and people making more than $60,000 annually) will be paying more in taxes than they did five years ago. Add to this increased regulation, especially at the federal level, and we are in a place where the lessons of 1937 should be recognized.

This governor and the General Assembly, in an effort to lessen the current tax burden, cut the budget, found creative means to increase infrastructure funding, and launched a campaign to eliminate or adjust burdensome regulation. They appreciate the challenge of balancing government obligations while avoiding overburdening businesses and consumers. They attempt this all while paying close attention to the decisions made by our national leaders that will have an impact on the direction of the economy.

It’s a challenge—but one that, if correctly managed, can accelerate economic growth. Just like in 1937, we are experiencing a fragile economic recovery—what we do next can prevent history from repeating itself.

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news&Notes Engaging students and supporting teachers are key roles for Sec. of Education Mark Murphy. PHOTO BY DICK DUBROFF/FINAL FOCUS PHOTOGRAPHY

The Principal of Principals Q&A WITH DELAWARE’S SECRETARY OF EDUCATION, MARK MURPHY Appointed in April 2012, Delaware’s new Secretary of Education Mark Murphy has seen it all. Whether through teaching, being a school principal, or as executive director of Vision Network, leading the way for school improvement efforts in Delaware, Secretary Murphy is sharp, focused, and determined to have his goals take action in the Delaware public school system. We had a chance to catch up with Secretary Murphy amidst his very busy schedule to

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talk about his initiatives, leadership, and traversing the great outdoors.

We’re about midway through your first full school year as DOE Secretary. How do you think you’ve done so far?

Well, I think the way to answer that is to ask how the kids are doing, how the teachers are doing, and if they’re doing well and being successful, then I know that I’m doing my job, so where I believe we’re at with that is I believe we’re seeing our

BY NICK LA MASTRA

students make significant gains. Last year, we ended the year with 10,000 more of our children showing really solid performance than the year before, so that’s a significant additional number of families and students who are doing really well. This year, what we’re hearing from teachers is that they’re continuing that growth with their students and they’re continuing to work together, and so I hope that the way that my performance is judged is based on how teachers and students are doing.

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news&Notes Give us an update on the newly installed state assessment system. There’s been some dramatic improvement from year one to year two. What do you attribute that to?

I think I attribute it to a number of things. So that state assessment system, we’ve had for a couple years now, and one of the things that assessment system does is it allows the kids to take the assessment at the beginning of the year and immediately get feedback. So now that student knows how they did – in fact my son came home and he currently has a two on the assessment and he wants to move to a three, and so in the old days, you didn’t get any data back.

So one of the things that is driving success is that students and teachers and parents are getting immediate feedback on how their kids are doing. Another thing is that it helps to invest the kids in their own growth, so now, my son for example knows that he got a two on this in the middle of the school year, and he comes home and he says “I got to work harder and this is what I’m not doing so well on.”

That now engages the student actively instead of the old testing system at the state level where you never knew anything for months and months. The third reason, and I think probably most importantly, especially what I’m hearing from teachers and school leaders is that the time teachers have to work together, to plan, to use the data, to understand their next moves—that is the core of it, this PLC time that we have around the state is incredibly important, and it’s what is being stated from our teachers and leaders as one of the most important factors for driving students and kids.

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Where do you see opportunities for improvement in Delaware public schools?

I see opportunities everywhere. This is about making sure all our students are leaving our walls ready to be successful beyond 12th grade, so even if you simplify it to that level, we want our students to graduate and then be able to choose, I can go to college or I can go into a career and I can lead a successful life. That’s a big bar, and we currently do not have all of our children in that situation, and so the improvements have to be everywhere to build a whole system to support our kids. So let me touch on one or two specifics. One is that our students are not developing the college readiness skills that they need, and those are both skills of resilience and grit, those types of soft skills, as well as the hard skills. Can they write? Can they read four or five pieces of text? Can they use that information? Can they write persuasively about it? Can they make an argument through writing? Those are college readiness skills that our colleges are looking for, and we have to have more of our students reaching that sort of benchmark.

Currently, less than half of our kids are meeting that sort of benchmark by the time they graduate.

How would you define your leadership style?

I would define it one way, and I hope the people I have the opportunity to interact with would define it similarly.

What I would define it as is a leadership style that tries to value the people who are closest to our kids, in all of our decisions and all of our thinking, and so that is what I would refer to as a leadership style that aims to empower people, to make decisions, to think, to act in a way that most benefits our kids. If you take

that empowering style and couple it with really clear outcomes and really clear goals, preparing all of our students to be ready with college and careers, then you put those things together and hopefully it creates a synergy where people are working together towards really ambitious outcomes.

There’s been a lot of talk about teacher accountability. As secretary, what can you do to make sure they’re being supported and provided with all they need to succeed?

The most important thing that I can do is to understand the needs of our teachers and listen to them. So last night I was with about 50 teachers who were all engaged in a little learning experience coupled with the University of Delaware, and they were very clearly saying that what they needed was additional depth and understanding in the content areas that they can then translate into plans and pedagogical with their kids—so teaching strategies and plans. And that’s important for me to hear, so my goal in that is to understand, to listen, to constantly hear from them on all the work we’re doing—everything from teacher evaluation to how we’re supporting new teachers, to how we’re preparing our teachers, to how their professional growth in their trajectory in their career— what that looks like, what they need, what motivates them. It’s about listening and hopefully using that listening to turn into policies.

Growing up, were there any teachers in particular that you didn’t like?

There weren’t any teachers that I didn’t like, but there were certainly teachers I felt a lot more warmth from, who I felt pushed me more. There were some at

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the time I didn’t like, probably because they were pushing me. But in hindsight, you knew that they were good.

Certainly school safety is huge news these days. What do you tell concerned parents about the safety of Delaware schools?

I tell them that the number one priority of all of our schools needs to be to create a safe environment, and that safe environment is not just the physical safety of our kids, but it’s also the emotional and mental safety that our kids feel comfortable coming into class, that they’re smiling, that they’re happy and they know that kids aren’t going to tease them and they won’t be bullied. And then on top of that, obviously, that they are physically safe, so first and foremost, let’s name that the priority. Then let’s say that we have a renewed emphasis in the state to ensure that all of our schools have school safety plans, and that’s being led by the Department of Homeland Security and they’re leading that charge. In fact, we’ve had a renewed emphasis on this in the last few months and have increased our robust nature of the plan, which means that we’re going from a five-year timeline of all of our schools having a school safety plan to a two-year timeline, so within two years, all of our schools will have safety plans that they build with experts in the area of school safety.

There seems to be a renewed synergy between the business community and public education. Can you talk a little about that relationship? Do you appreciate the interest that business leaders take? Or can it be like having too many cooks in the kitchen?

I deeply appreciate the interest. Our business leaders, they are the same

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people as our parents, they’re our community members, they live next door to you and I, and so what’s important here is that that is a partnership. I think that there has been some national rhetoric in the last four or five years, especially that pits the education community against the business community and I think that could not be farther from the truth here in Delaware. So not only do I welcome it, but actually I am incredibly energized by it and I’ll give you a concrete example. I met with a number of business leaders in the last month and they’re saying, “how do we best support education in this state, what do you need? How can we be helpful?” And this is not a butting heads situation, this is a synergistic situation where we’re able to say, we all want the same goal, we all want our kids to graduate, to be successful. How do you create that environment, how can the business community lend a hand? And we’re all in this together, these are our communities.

What does the Delaware school system have that no other state does?

I haven’t worked in every state. I’ve worked in a lot of states but what I would say is clearly different here from the other states I’ve worked in is that there is an ability here to gather all of the key players together and to move forward as a team. And that comes from an orientation that we’re all in this together to support our communities, to support our kids. So that’s an orientation and a set of actions.

The other thing that is important in there is that this does not have to be a battle, this doesn’t have to be an argument, and we can debate and we constantly get better and better, but in other states I’m watching groups of people constantly argue with each other, I’m watching them not make progress because of those

arguments—that’s different here. We get in a room here and we work through our challenges, we solve these problems together. And we’re not always going to agree. But actually, I think you get to better solutions because you don’t totally agree. The other thing that’s a little bit different here is we’re starting to be recognized around the country for doing some really good work. Just last week it was announced that we won an award for state level innovation in education, the Newman Award 2013, and that’s recognizing us as an entire state, not just as a district or a school, but an entire state that is being innovative and moving things forward for kids.

Can you tell me more about Delaware’s Race to the Top Plan, and what it hopes to achieve?

It’s a large body of work, but I think you can sum up that work pretty concisely with four areas: One is about improving the quality of our teachers and leaders. Those are the people who matter the most for our kids, let’s do a huge amount of work there. Two, let’s ground that work in really good standards and assessments—high quality standards that will prepare our kids to be successful beyond, and assessments that match that. The third area is you have to have a back-end data system to do all this data work to make sure that what you’re learning about kids translates to policies.

And so that’s not only about the kid getting their score on the DCAS 20 minutes after they took it, it’s also about us having a back-end infrastructure that allows us to make really good policy decisions.

The fourth area is working with our lowest performing schools, making sure that none of our kids are in a school that is deeply struggling, and that is about us

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news&Notes putting additional resources in, and an additional emphasis in the schools that struggle the most and to make sure that they are radically improving their trajectory of students and performance.

Legally Large

In recent weeks we saw the revocation of a charter school. What do you think it takes for a charter school to be effective?

Berger Harris, a mid-sized boutique law firm in Wilmington is thriving in a tough economy thanks to its unique business model. Created in October 2009 by partners Benjamin J. “Buddy” Berger and John G. “Jack” Harris, the firm started out with small beginnings, but has recently added its eighth partner to the team.

The firm focuses on business litigation and commercial and corporate transactions—important services in a corporate haven like Wilmington. And though its growth rate is impressive, Harris readily admits there is no secret to success, besides a deepseated passion for serving clients.

Berger Harris’ client base continues to grow, as does its staff, with the addition of attorney Michelle Quinn, who joined in December, 2012.

“Frankly, the volume of work has grown and I’d like to think that the volume of work has grown because we’re good at what we do,” Harris says.

Several factors make Berger Harris unique. For one, the firm’s partners all come from a big firm background.

“There are clients that wouldn’t ordinarily be comfortable using a smaller firm, just because they are used to

It takes incredibly good leadership, it takes really good governance, and it takes strong academic performance.

We have just adopted as a state a set of performance frameworks for charter schools. Those performance frameworks outline a whole bunch of areas that we would look at—and they’re not just the academic performance of a school. We need to have a school that is fiscally sound, we need to have a school that has really good governance structures with the board and with the principal. And so we’re right now looking at all of those areas and saying that all three of those areas lead to a charter school being a great school. And most importantly, let’s make sure that our students have an incredibly positive experience that drives their academic achievement, and you have to have the systems around that educational experience such as the governance, such as the financially sound operations.

What are your favorite hobbies?

I’m an outdoors guy, I love mountain biking, I love hiking. Actually, just last week I took my family on Lake Placid and we went snow-shoeing for the first time.

What was your favorite school lunch?

I was a pizza and burger guy, absolutely. And there weren’t choices back then, so you got what you got. So it was pizza and burgers for me.

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BOUTIQUE BERGER HARRIS FOCUSES ON GROWTH

BY NICK LA MASTRA

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dealing with large practices,” says partner Brian Gottesman. “A lot of those clients are comfortable using us because they know everyone has that big firm background. They get a small firm level of attention and flexibility in fee arrangements and things like that.”

No matter the success, it always

PHOTO BY KELLY WETZEL

Attorney Michelle Quinn joined the growing roster at Berger Harris. comes down to work environment.

Berger Harris is proud of the fact that not a single person has left the firm in its three and a half year existence, which is rare for a law firm, Harris says.

“Everybody in this firm feels that they are a part of something special,” Harris says.

With plans to move to a bigger location in June—1105 N. Market St., designed by famed architect I.M. Pei— the future looks bright for Berger Harris.

For more info, visit www.bergerharris. com.

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news&Notes New Leadership at CSC KATE MCKENZIE TO LEAD CANCER SUPPORT COMMUNITY BY NICK LA MASTRA In February, Kathryn “Kate” McKenzie stepped into a new role as president and CEO of the Cancer Support Community of Delaware, a non-profit organization that educates, strengthens, and sustains patients through a sense of community.

“It’s support—it’s patients that are diagnosed with cancer who go through different levels of concern and fear and all the crazy things—the many levels until acceptance of what you’ve got,” McKenzie says.

“You are encouraged to go through all the different therapies the best that you can.”

The result of a merger between The Wellness Community Headquarters and Gilda’s Club Worldwide, the CSC is comprised worldwide of nearly 50 local affiliates, 12 affiliates in development, and more than 100 offsite and satellite locations. With locations in Wilmington, Dover, and Rehoboth Beach, the CSC makes sure that residents can be reached.

Spurred on by her mother’s melanoma diagnosis, McKenzie developed an interest in oncology that eventually led her to where she is today.

“At that time, I didn’t quite understand what was going on. But, it was ‘your mother’s going to die.’ Well, my mother lived to be 95, so I did have an interest when I went to nursing school,” McKenzie says. “I had a keen interest in oncology, but at that date when I went to nursing school, things were not nearly like they are today.”

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“If you are diagnosed, don’t think that you are by yourself, don’t think that you have to take it on by yourself, and don’t keep it to yourself. Call one of our facilities, talk to somebody.”

— Kathryn McKenzie McKenzie has been Delaware Field Representative for Susan G. Komen for the Cure, Philadelphia Affiliate, since 2011. At AstraZeneca Pharmaceuticals LP, she was Senior Manager for Corporate Affairs, Alliance Development for Oncology, responsible for national and international oncology programs.

This included National Breast Cancer Awareness Month, a collaboration of 17 cancer organizations. She managed oncology charitable contributions, in addition to educational and marketing program development. She is past president of the Komen Board of Directors – Philadelphia Affiliate, and past president of the Westside Family Health Service in Wilmington. She is licensed as a registered nurse in Delaware and New Jersey.

Equipped with nutritionists, psychotherapists, and programs such as Tai Chi, Yoga, and Art Therapy, the CSC also helps to get one’s life back on track

after treatment. All services are also free of charge, with a large portion of their funds coming from donations, McKenzie says.

As for the results, the Research and Training Institute of the CSC determined in March 2013 that there was a “decrease in emotional distress for people living with cancer and who are screened with CSC’s distress screening program.” Based on the CSC’s results, 88 percent of people felt less alone, 87 percent were happier because they were in the group, and 82 percent felt that they regained a sense of hope.

“If you are diagnosed, don’t think that you are by yourself, don’t think that you have to take it on by yourself, and don’t keep it to yourself. Call one of our facilities, talk to somebody,” McKenzie says.

“If you do come in, come in and be a part of this and walk through it until you feel comfortable. Because any major life change like cancer – you need some help through it.”

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Driving Growth at Home and Competition Abroad THE 2013 LEGISLATIVE BRUNCH AND MANUFACTURING CONFERENCE The 2013 Spring Manufacturing Conference was a celebration of all things Delaware-made. Fortytwo tabletop displays lined the walls of Sheraton Dover Hotel on Wednesday, March 20, encompassing industries as far-ranging as banking to realty to pale ale and Jell-O. AstraZeneca’s Mike Crawford, chairman of the Delaware Manufacturing Association, greeted morning session attendees with a colorful welcome. The DMA, he said, is all about enhancing the competitiveness of Delaware manufacturers through government regulation, trade and tax policy.

Crawford then introduced keynote speaker Geoff O’Hara, executive director of the eastern region of the U.S. Chamber of Commerce, who updated the audience on the state of manufacturing industries on the national

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Thank you to our 2013 Sponsors, which included: Presenting sponsor: Delaware Manufacturing Extension Partnership Gold sponsors: Agilent Technologies, AstraZeneca, Bank of America, and Delmarva Power.

Silver sponsors: Delaware City Refinery, Delaware Economic Development Office, EVRAZ Claymont Steel, Inc., Invista, Laborers-Employers Cooperation and Education Trust, Norfolk Southern Corporation.

Bronze sponsors: BASF Corporation, Blood Bank of Delmarva, Calpine Corporation, Chimes Industries, DuPont, Energizer Personal Care, Environmental Alliance, Inc., Kraft Foods, Payroll Management Assistance, PPG Industries, Progressive Software Computing, Inc., W.L. Gore & Associates, We Work For Health level. O’Hara, along with Secretary of Economic Development Alan Levin, and Dupont Pencader plant manager Allan Best, then took part in a panel discussion relating to all things manufacturing.

John Taylor, executive director of the Delaware Public Policy Institute, moderated the discussion.

After a wonderful meal from the folks at Sheraton Dover Hotel, Gov. Jack Markell took to the podium to once again keynote the Spring Legislative Brunch.

“We are still in a challenging economic time,” Markell said, while pointing out bright spots amid the local business landscape.

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Member

news&Notes little Mexican kick, master chefs Jennifer Behm and Julio Lazzarini are hosting three tailgate cooking demonstrations leading up to the event. And just so you don’t get too much sun, renowned designer brand Helen Kaminski created a 35th anniversary Vilamoura hat.

Even as significant as the race itself is the annual Parade of Carriages, the largest assemblage of vintage and antique carriages in the United States. The The tailgaters (and their hats) will return spectacle briefly transports you this month for the 35th to the late 19th century, but don’t annual Point-to-Point stop there. Move forward through festivities at Winterthur. time as you work your way over to the antique automobile display, hosted by the Keystone Rolls Royce Club. And whether you’ve been eyeballing the clothing and accessories in the marketplace or sadBY DANTE LAPENTA dled up the family at the pony rides, and member of the Winterthur board when the clock strikes 2 p.m., it’s time of trustees, took his appeal to the next to race. level when she organized the property’s But you don’t have to wait quite until first Point-to-Point steeplechase race.

Point-to-Point to jump into your time Fast forward to 2013. The race, the machine. Winterthur indulges your inner tailgates, and, of course, the outfits traveler with “Common Directions,” have become a legendary spring tradiwhich opened April 20. The display tion—a rite of spring—a time to emerge transports visitors to the 18th and 19th from hibernation. centuries as they explore the role of “Point-to-Point signifies the beginmaps in the United States. ning of spring in the Brandywine Valley,” “Maps became a sort of social glue says Jill Abbott, race director for the last during our country’s formative years,” fifteen years and Point-to-Point tailgate says Winterthur spokesperson Liz competitor in the years before becomFarrell. “These pieces are extraordinarily ing an employee. “Greta was the visionrare; some have never been exhibited to ary that brought this event to life, so we the public.” honor the day’s most winning trainer Whether you are enticed by the endwith the Greta Brown Layton Trophy.” less gardens, classic coaches, American This year, the 35th annual steeplearts, or just need an excuse to show chase falls on Cinco de Mayo. If your off your spring best and fire up the grill, Point-to-Point tailgating menu needs a Winterthur has surprises in store.

Winterthur Museum, Garden & Library

NONPROFIT SPOTLIGHT

Winterthur is full of surprises.

Most Delawareans know it on some level, but the scope of the property is difficult to process. Even if you have remarkable walking shoes, don’t attempt to explore it all in one day. From the premier collections of American decorative arts to an accompanying research library drawing scholars from across the country—from the 1,000 acres of forests, meadows and gardens to a 175-room home—you can’t see all of Winterthur over an extended weekend.

The rolling hills and luxurious mansions belonged to Henry F. duPont, known as a premier gardener in his time. But duPont wanted more people to experience the wonder of Winterthur, so in 1951, he turned the property into a museum. A quarter of a century later, Greta Brown Layton, a lifelong volunteer

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LOVE YOUR HEART 1. Be active: The American Heart Association recommends at least 30 minutes of moderate to vigorous physical activity a day.

2. Eat smart: Enjoy a diet low in sodium, saturated fat and trans fat, and rich in fruits, vegetables, fiber-rich whole grains, and monounsaturated fat and polyunsaturated fat.

3. Evaluate your risk: Age, gender, race/ethnicity, family history and other medical conditions can all increase your risk of developing heart disease. Know which factors affect you and what you can do to reduce them.

4. Listen to your heart: When warning signs pop up, pay attention to them. By visiting a doctor early, your chances of avoiding a serious condition increase.

5. Know the facts: Read up on heart disease. By knowing about the culprit, you will be better prepared to help prevent and fight it.

Heart disease is the No. 1 killer of women. That’s why fighting it needs to be our No. 1 priority. You can help turn the tide by raising your voice and much-needed funds. Together, we can end heart disease. Join us.

.

local sponsor

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Member

news&Notes

Kind to Kids has sent more than 6,500 Delaware children to sporting events, plays and concerts. PHOTO BY NICK WALLACE

NONPROFIT SPOTLIGHT

Kind to Kids

As a court-appointed child advocate, Caroline Jones witnessed scores of children enduring extreme hunger, poverty, unsafe living conditions, and, in many cases, abuse. Even after a child is removed from an unsafe home and placed into foster care, a bleak future is, in many cases, imminent. With the deck stacked against them, these children have a narrow view of what the future will entail.

With these issues weighing on her mind, Caroline and her husband, Mark, took their kids, Chris and Catherine, to a basketball game, a tradition in the Jones household.

“From my line of work, Chris and Catherine understood that these kids didn’t get to come to games,” Caroline Jones says. “They said to us: ‘We should

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BY DANTE LAPENTA

bring all those kids with us.’ At first, Mark and I said it wasn’t possible, but the more they pressed the issue, we thought, ‘Well, why not?’”

So the Joneses started asking sports teams, theatre companies, and concert venues if they would donate unused seats. For the Delaware’s 750 children in foster care and the 36,000 living in poverty, attending events is a distant thought.

But the Jones family saw an opportunity to broaden their horizons.

As more and more tickets were donated, the Joneses created a 501c3 charity and Kind to Kids became the state’s only organization focused on sending kids to events. By maximizing the resources in Delaware and the region, the non-profit has sent more than 6,500

Delaware children to plays, concerts and sporting events with total ticket values now exceeding $100,000. Whether it’s the Blue Rocks, Longwood Gardens or the DuPont Theatre, Kind to Kids identifies venues with open seats and fills them with wide-eyed kids—and the experiences are enriching lives.

Kinds to Kids is also collaborative. With a team of two employees that Caroline describes as “lean and mean,” the nonprofit is as adept at partnering with other organizations as it is at working with events venues. To stay accountable to its donors, Kind to Kids only partners with groups that are family-friendly, including state organizations and other non-profits that serve the abused, neglected and impoverished.

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As the charity receives more funding, Kind to Kids adds targeted programs. Caroline recognized that foster kids, who often moved from home to home, didn’t receive any toys during the holidays. So the organization organized a holiday book and toy drive. When kids are placed in a new home, she saw their belongings placed in trash bags, so Kind to Kids created ‘My Blue Duffel.’

A new program, “LifeSkills” is tackling perhaps the most daunting statistics facing Delaware foster children.

In the First State, two-thirds of foster teens will not graduate high school. Even more startling, more than half in foster care will become homeless within five years of “aging out” of foster care and 22 percent will become incarcerated. Fostered teens often fail to learn requisite life skills needed to succeed.

“When you grow up in a stable home, you learn to cook, cash a check and pay bills—skills you probably take for granted,” says Caroline. “These teens are capable, but nobody ever taught them these very basic, but imperative skills.”

If attending events opens their minds to new possibilities, LifeSkills prepares teens to become independent adults. The evidence-based program, which completed its pilot run in 2012, teaches job readiness, budgeting and money management, home care, and drug and alcohol prevention among other sessions. The pilot exceeded expectations. Every single attendee requested advanced sessions.

Through more funding, Kind to Kids will extend the program teens from 13 to 17 years old.

Kind to Kids is giving Delaware’s abused, impoverished and neglected youth the possibility of becoming productive, liberated adults. Elevated expectations will replace a formerly narrow and grim outlook.

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Word on the Tweet

THE DSCC’S BEST FROM THE TWITTERVERSE Senator Tom Carper @SenatorCarper So glad I made it back from the @ NAIASDetroit in time to talk to 900+ @DEStateChamber Annual Dinner attendees!

DE State Chamber @DEStateChamber Best practices: Written content paired with a picture goes a long way on social media #sbaworkshop @ ABCadvertising

DE State Chamber @DEStateChamber Humerous Throwback: Check out this BONEified picture of @SenatorCarper!

Belfint Lyons Shuman @BelfintCPAs Thanks @DEStateChamber for profiling BLS in the March/April 2013 Delaware Business. We are honored! #NetDE DE State Chamber @DEStateChamber Anybody who tells you they know how a piece of legislation will fare in either house will be going out on a very flimsy limb - Rich Heffron DE State Chamber @DEStateChamber Did you know Wilmington is nicknamed The Chemical Capital of the World?

Thanks to all the manufacturers in the world that choose #Delaware!

DE State Chamber @DEStateChamber Honored to have you MT @ GovernorMarkell: Want to thank members of @DEStateChamber for the progress we’ve made together to support the economy Juggling Hoffmans @JugglingHoffman #Thanks to @DEStateChamber for inviting us to participate in their LEAD group last week. Lots of great people.#netDE DE State Chamber @DEStateChamber @GovernorMarkell - “We are in a global war for jobs & talent. And we need to compete for this by investing in education & infrastructure.”

J. Morgner @jmorgner Fire alarm here at @BreakfstMission.

Just in time for the @DEStateChamber networking breakfast!

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WELCOME New Members AFFINITY RESEARCH CHEMICALS, INC Peter Wei Ph.D. Germay Drive, Suite 300 B Wilmington, DE 19804 (302) 525-4060 Fax: (888) 683-0988 www.affinitychem.com

(302) 327-6225 Fax: (302) 326-1125 www.cornerstone-rm.com

GAUDENZIA FRESH START

Affinity Research Chemicals provides syn-

their operating and compliance objectives in

Ms. Lynnanne Schaeffer 604 W. 10th Street Wilmington, DE 19801 (215) 205-1533 Fax: (302) 655-5030 www.gaudenzia.org

thetic and analytical service to the pharma-

a flexible and responsive manner.

Gaudenzia Fresh Start is a non-profit provider

Cornerstone Records Management, LLC is a full-solution records and information management partner, operating in select geographies, that helps our customers achieve

ceutical and biotech community. It also pro-

of drug & alcohol treatment services. Fresh

vides catalog products of rare intermediates

CRTRAVEL1

Start of Delaware provides residential treat-

to the general scientific community.

Ms. Cecile L. Roth 315 Pierce Run, Newark, DE 19702 (302) 834-8422

ment for young adults ages 18-25 and stabili-

CRTravell is a full service travel agency

Ms. Rhonda Payne-Rothe 200 N. Main Street, Bel Air, MD 21014 (800) 638-3669 Fax: (410) 638-8513 www.harfordmutual.com

ALLIED PRECISION, INC. Ms. Sandee Hartzel 106 Sleepy Hollow Drive, Suite C Middletown, DE 19709 (302) 376-6844 Fax: (302) 376-8203 www.alliedprecisionusa.com Allied Precision, Inc. is a machine shop which includes turning, welding, fabrication, production runs, and custom one-off jobs.

It also includes a complete, state-of-the-art CNC facility.

specializing in travel for small and medium sized businesses.

DELAWARE CHIROPRACTIC SERVICES NETWORK Dr. Douglas A Fasick 1536 Kirkwood Highway Newark, DE 19711 (302) 655-8398 Fax: (302) 655-8398

CATHOLIC CHARITIES MARYDALE RETIREMENT VILLAGE

DCSN provides cost-effective, quality chi-

Mr. Brothe Robert Gilroy 135 Jeandell Drive, Newark, DE 19713 (302) 368-2784 Fax: (302) 731-0584 www.cdow.org/charities.html

surrounding areas.

Catholic Charities provide a range of social services such as Certified Alcohol and Drug Counselor training.

ropractic care throughout the first state and

FIRST STATE COMMUNITY LOAN FUND Mr. Vandell Hampton, Jr. 100 West 10th St., Suite 1005 Wilmington, DE 19801 (302) 652-6774 Fax: (302) 656-1272 www.firststateloan.org

zation and outpatient services to any age.

HARFORD MUTUAL INSURANCE COMPANY

Hartford Mutual Insurance Company provides insurance agent brokers and services commercial property and casualty insurance

HOST MERCHANT SERVICES Ms. Christine Holland 250 Corporate Boulevard., Suite L Newark, DE 19702 (302) 224-9837 Fax: (888) 535-7463 www.hostmerchantservices.com Host Merchant Services is a registered Independent Sales Organization (ISO) with Visa U.S.A. and MasterCard International with bank sponsorship provided by Wells Fargo Bank, Walnut Creek, CA that provides payment processing services.

CORNERSTONE RECORDS MANAGEMENT

First State CLF is a non-profit loan fund that

Mr. Matt Service 35 Industrial Boulevard New Castle, DE 19720

provides loans and technical assistance to

INCYTE CORPORATION

small businesses, community organizations

Ms. Pamela M. Murphy Route 141 & Henry Clay Road - E336

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and developers of affordable housing.

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OUT & ABOUT TSN PUBLISHING

tive travel, product releases, customer or employee appreciation events, life celebra-

discovery, develo development and commercializa-

Mr. Jim H Miller 307 A Street Wilmington, DE 19801 (302) 655-6483 Fax: (302) 654-0569 www.outandabout.com

proprietary small molecule drugs for tion of proprietar

TSN Publishing is a Wilmington-based

inflammation. oncology and inf

company that has produced Out And About

Wilmington, DE 19880 (302) 498-6797 Fax: (302) 425-2 425-2707 www.incyte.com www.incyte.co Incyte Corporatio Corporation is a Delaware based biopharmaceutical company focused on the biopharmaceutic

tions, and a full line of promotional products to market and brand any event.

POSHALICIOUS DIAPER CAKES INC

Magazine, which celebrates 25 years this

Ms. Michelle Schlussel 25 Old Stable Lane Newark, DE 19711 (302) 598-8255

KENCOR

year. In addition, TSN publishes several

Poshalicious creates decorated diaper

Ms. Jean Elliott 882 S. Matlack Suite C West Chester, PA 19382 (610) 430-2110 Fax: (610) 430-2109 www.kencorelevator.com

other niche magazines and playbills.

cakes using one to five tiers made out of diapers and adorned with flowers, ribbon,

PATTERSON WOODS & ASSOCIATES

glass beads, charms, rhinestones, stuffed

Mr. Chris Lee 3801 Kennett Pike, D100 Wilmington, DE 19807 (302) 622-3511 Fax: (302) 622-3535 www.pattersonwoods.com

animals, baby products, and more.

S.T. GOOD INSURANCE, INC.

MARSHALL, DENNEHEY, WARNER, COLEMAN & GOGGIN

quality services for the sale, lease, exchange and management of office, retail, industrial,

Mr. Michael Fallon 67 Christiana Road New Castle, DE 19720 (302) 328-1888 Fax: (302) 328-1431 www.thegoodagency.com

Mr. Richard R. Wier, Jr., Esq 1220 N. Market Street, 5th Floor Wilmington, DE 19899 (302) 552-4300 Fax: (302) 651-7905 www.marshalldennehey.com

land, and investment properties.

S.T. Good Insurance, Inc. is an insurance

Kencor provides installation, repair & service of elevators, dumbwaiters and handicap accessibility lifts.

Patterson Woods and Associates provide

agency that sells commercial, personal,

PGB TRUST & INVESTMENTS OF DELAWARE

aviation, and life insurance.

Goggin are exclusively a defense litigation

Ms. Lisa K. Berry 20 Montchanin Road, Suite 210 Greenville, DE 19807 (302) 255-1506 www.pgbtrust.com

firm with professional practices encompass-

PGB Trust and Investments is a limited

ing a broad spectrum of litigation matters.

purpose trust and investment company

Mr. William Shields 2652 Grubb Road.

Wilmington, DE 19810 (302) 893-1212 www.shieldsmanagement.com

Members of the firm have considerable

established to help our clients find the most

Shields Management, Inc. is a business

experience handling high-profile and com-

efficient way to preserve and protect their

management firm for sports celebrities.

plex litigation, including class actions and

assets and maximize the amount they pass

mass tort matters.

on to their heirs.

Marshall, Dennehey, Warner, Coleman and

SHIELDS MANAGEMENT, INC.

SKANSKA USA BUILDING, INC. Mr. Dave Strange 518 East Township Line Road, Suite 200 Blue Bell, PA 19422 (267) 470-1016 Fax: (267) 470-1010 www.skanskausa.com

MIDI LABS, INC.

PLAN AHEAD EVENTS OF WILMINGTON

Ms. Jeanette Feery 125 Sandy Drive Newark, DE 19713 (302) 737-4297 Fax: (302) 737-7781 www.midilabs.com

Ms. Christy Myers 4023 Kennett Pike, Ste 725 Wilmington, DE 19807 (302) 358-2777 Fax: (302) 358-2581 www.pae-wilmington.com

MIDI Labs, Inc. is an FDA registered, cGMP

Plan Ahead Events is a full-service meeting

cially sound construction and development

compliant service laboratory providing rapid,

and event management company, serving

companies in the country, serving a broad

accurate, and affordable solutions for your

clientele worldwide. We specialize in large

range of industries including healthcare,

bacterial, yeast, and fungal identification

conferences and trade shows to smaller

education, corporate, mission critical,

needs.

sales & strategic planning meetings, incen-

sports, and aviation.

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Skanska is one of the largest, most finan-

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WELCOME New Members STEPHEN STARR EVENTS

THE GOLDFATHER

resource services, accounting, tax compli-

Ms. Janet Binswanger 667 N. Broad Street Philadelphia, PA 19123 (215) 978-8105 www.starrevents.com

Ms. Elissa Stroumbis 507 Eastern Boulevard, Essex, MD 21221 (443) 821-4520 www.goldfather.net

ance, consulting, and advisory services.

Stephen Starr Events provides off-premise,

franchise with 10 locations in Maryland,

Mr. Dara Uchechukwu 1314 Oberlin Road, Wilmington, DE 19810 (302) 477-1609

full-service catering.

Pennsylvania and Florida, specializes in pur-

Trade Associations

The Goldfather is a precious metal buyer

TRACKSTEL NIGERIA LIMITED

chasing gold, silver, platinum, diamonds, high

THE ARC OF DELAWARE

end watches and coins and bullion, with an

WHOLESALEPERSONALCARE.COM

Ms. Trish Kelleher 2 S. Augustine Street, Ste. B Wilmington, DE 19804 (302) 996-9400 Fax: (302) 996-0683 www.thearcofdelaware.org

emphasis on superior customer service.

Mr. Vince McIntosh 359 Mockingbird Hill Road Hockessin, DE 19707 (302) 234-9294 Fax: (302) 234-1805 www.wholesalepersonalcare.com

THE SIEGFRIED GROUP, LLP

ports their full inclusion and participation in

Mr. Jeffrey W. Mitchell, Jr. 1201 Market Street, Suite 700 Wilmington, DE 19801 (302) 984-1800 Fax: (302) 984-1811 www.siegfriedgroup.com

the community throughout their lifetimes.

The Siegfried Group provides professional

The Arc of Delaware promotes and protects the rights of people with intellectual and developmental disabilities and actively sup-

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WholesalePersonalCare.com sells travel size personal care products used in corporate wellness programs, fundraising by schools and teams, e-commerce and holiday gifts on wholesale basis.

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1.

1. Todd Metzger of Trellist Marketing & Technology, Inc., Chip Rankin of EBC Carpet Services, and Bill Freeborn of Trellist take a moment to pose for the camera before a Chamber Leadership Breakfast with Dave Atadan at University & Whist Club on February 20. Photo by Brian Mulligan.

2. Dave Atadan, managing partner of Trellist Marketing & Technology, Inc. provided keynote remarks during a Chamber Leadership Breakfast at University & Whist Club on February 20. Photo by Brian Mulligan.

2.

State Chamber

SCENE 3.

3. J Morgner leads a tour of the Sunday Breakfast Mission during a networking breakfast on March 5. Photo by Brian Mulligan.

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4.

4. Rev. Tom Laymon of Sunday Breakfast Mission, and DSCC President Joan Verplanck, March 5 at Sunday Breakfast Mission.

Photo by Brian Mulligan.

5. Jon Fletcher of J.R. Fletcher Consulting and Jack Coleman of Maintenance Engineering, Ltd. network at Sunday Breakfast Mission on March 5. Photo by Brian Mulligan.

6. Dante LaPenta of ab+c Creative Intelligence led a workshop on social media platforms at the DSCC boardroom on March 26. Photo by Brian Mulligan.

6.

5.

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State Chamber SCENE 7.

7. Attendees traipse down the bleachers at Frawley Stadium at an April 4 networking breakfast with the Blue Rocks. Photo by Brian Mulligan.

8. Snow White, with dwarves Brainy and Grouch, made their way from the Delaware Children’s Theatre to network with the chamber. Photo by Brian Mulligan.

8.

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9.

9. Lauren Skiver of Delaware Transit Corp., Amy Eschenbrenner of Doherty and Associates, and Sandy Drzewicki of Jos. A. Bank pose during a networking breakfast at Frawley Stadium on April 4. Photo

by Brian Mulligan.

10. Chef Sherm (Michael Porter) of Sherm’s Catering, flips omelets during a networking breakfast at Frawley Stadium on April 4. Photo

by Brian Mulligan.

10.

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PHOTOS BY TOM NUTTER

Superstars in Education

School District Category Winner:

Recognizing Excellence in Education

to increase academic achievement while

during school each day. It allows students

Red Clay Consolidated School District

increasing school and family connectedness

who are having difficulty meeting stan-

though a series of academic, social and

dards to receive curriculum support in

Program: Preschool FRIENDS Program

wellness activities.

reading and math.

Families Reading to be Invested, Engaged,

1 Patrick Lynn Drive, Dover DE

101 West Center Street, Harrington, DE

Nurturing, Devoted and Supportive

Contact: Dr. Evelyn A. Edney,

Contact: Ms. Jill Rumley, (302) 398-8197,

(FRIENDS) focuses on literacy and language

(302) 672-1525,

jerumley@lf.k12.de.us

by welcoming and engaging parents and

evelyn.edney@capital.k12.de.us

Elementary School Category Winners:

family members in reading activities.

1502 Spruce Avenue, Wilmington, DE Contact: Ms. Dawn Alexander, Warner Elementary School, (302) 651-2740, dawn.alexander@redclay.k12.de.us

High School Category Winners:

Middle School Category Winners:

Star Hill Elementary School (Caesar Rodney School District) Program: Fluency Station

Central Middle School (Capital School District)

A school-wide initiative aimed at improving fluency, this program comprises weekly

Program: Mastering the Schedule

reading passages based on student need.

John Dickinson High School (Red Clay Consolidated School District)

for Academic Success

Research-based fluency strategies are

The master schedule at Central Middle

implemented by a trained staff.

Program: Ninth Grade Transition Academy

School is designed creatively to allow teach-

594 Voshell Mill Road, Dover, DE

A school-within-a-school model, Ninth

ers the time during the school day to meet

Contact: Ms. Barbara Miklus,

Grade Transition Academy creates a shel-

in teams to examine students’ needs, meet

(302) 697-6117, barbara.miklus@cr.k12.de.us

tered, nurturing environment that eases the

with students, or to block time for in-depth

transition from middle school to high school.

studies.

1801 Milltown Road, Wilmington DE

211 Delaware Avenue, Dover, DE

Robert S. Gallaher Elementary School (Christina School District)

Contact: Mr. Christopher Kohan

Contact: Dr. Darren Guido, (302) 672-1772,

Program: Gallaher Positive Action Program

(302) 992-5500, Chris.Kohan@redclay.k12.

dguido@capital.k12.de.us

Instilling a positive, productive lifestyle

de.us

is at the core of this program, which

W.T. Chipman Middle School (Lake Forest School District)

targets behavioral expectations, physical

Program: Curriculum Support/

educational success.

Program: 21st Century Senator Success

Enrichment Time

800 North Brownleaf Road, Newark, DE

After School Program

This program consists of a 30-minute

Contact: Ms. Jacqueline Lee,

This after-school program is designed

intensive instruction period that occurs

(302) 454-2464, leej7@christina.k12.de.us

Dover High School (Capital School District)

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activity and nutrition as keys to

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2013 Superstars in Education Sponsors Leadership

Delaware Department of Education Delmarva Power DuPont JPMorgan Chase & Co. The Rodel Charitable Foundation of Delaware

Gold

Bank of America Capital One 360 Discover Bank PNC Bank Wilmington University WSFS Bank

Silver

Barclays Christiana Care Health System Citizens Bank Corporation Services Company (CSC) Highmark Blue Cross Blue Shield of Delaware M&T Bank The News Journal Company PSEG Nuclear, LLC TD Bank TELEDUCTION, Inc. University of Delaware Verizon

Bronze

Associates International Blood Bank of Delmarva Delaware Cadillac, Saab & Subaru Delaware Economic Development Office Delaware State Education Association Delmarva Broadcasting Company FastSigns Fulton Bank Kenny Family Foundation/ShopRites Nixon Uniform Service

Friends

Back to Basics Learning Dynamics, Inc. Fraunhofer USA CMB George J. Weiner Associates Insurance & Financial Services, Ltd. W.L. Gore & Associates 26

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2013 Superstars in Education Selection Committee

RALPH A. KUEBLER CHAIRMAN

MARY LIZ BIDDLE PNC BANK

PHYLLIS S. BUCHANAN DUPONT

HON. DORI A. CONNOR STATE SENATOR

ROB EPPES JUNIOR ACHIEVEMENT

DARYL A. GRAHAM JPMORGAN CHASE

PHYLLIS HANDLER DELAWARE TEACHER CENTER

PAUL HARRELL DELAWARE DEPARTMENT OF EDUCATION

PAUL A. HERDMAN THE RODEL CHARITABLE FOUNDATION OF DSCC

JANIS JULIAN WSFS BANK

MICHAEL A. MARINELLI ARCHMERE ACADEMY

HON. JOSEPH E. MIRO STATE REPRESENTATIVE

LISA S. OBERDORF DELMARVA POWER

LINDA F. POOLE EDUCATIONALLY SPEAKING, LLC

ROBERT W. RESCIGNO WILMINGTON UNIVERSITY

LAVINA J. SMITH CHRISTINA SCHOOL DISTRICT

BEVERLY L. STEWART BACK TO BASICS LEARNING DYNAMICS, INC.

PEGGY STRINE

JOSEPH L. YACYSHYN WILMINGTON TRUST COMPANY

VICTORIA C. YATZUS THE INDEPENDENCE SCHOOL

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4/22/13 4:19 PM

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Smooth Transition Dickinson freshmen build confidence at Ninth Grade Transition Academy BY NICK LA MASTRA MOST OF US CAN STILL REMEMBER that unsettling experience during the first few weeks of high school. Bigger schools, unfamiliar faces, intimidating upperclassmen, and increased workloads can be nervewracking. Luckily, ninth graders at John Dickinson High School in Pike Creek have little to worry about thanks to the school’s unique Ninth Grade Transition Academy.

“The NGTA is a planned environment of caring adults who meet the needs of our kids, whatever those needs may be,” says Assistant Principal Christopher Kohan.

Kohan helped create the NGTA along with Principal Byron Murphy, and initiated the program during the 2009-2010 school year to combat an unflattering 43 percent retention rate among ninth-grade students. The NGTA also addresses disciplinary issues, which, combined with the high retention rate, created a “culture of failure among students,” Kohan says.

The negative impact was felt not only by students and staff, but by the community as a whole.

“The public perception of our school was very negative, and our students knew that perception,” Kohan says. “When our new ninth graders DELAWARE BUSINESS

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got here, because we kept them isolated from the upperclassmen, who had been beaten down with those feelings for two, three, four years, our kids didn’t know that they were supposed to feel [good] that way,” he says.

Ninth graders at Dickinson—part of the Red Clay Consolidated School District—truly have their own space, which can best be defined as a “school-within-a-school.” Double-doors are boldly marked “Ninth Grade Transition Academy,” an area that only ninth graders can access. Complete with its own library, students have everything they need to thrive academically. If any upperclassmen wish to use the library, they must receive a pass that allows them access, Kohan says.

Isolation is part of what makes the NGTA work, though these students are far from being truly isolated. Instead, a sense of community is built that stays with the students until they graduate, as the same teachers remain in the Academy, only teaching ninth graders. Relationships are created, encouraging students to seek out teachers they have connected with, Kohan says. Many students take advantage of this during “fifth block,” an after-school class designed to have teachers readily available to help students.

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“Our school day is four blocks long, so we added a fifth block after school with transportation provided where we can go to a student and say, ‘you missed these two assignments, your bus has been re-assigned from 2:30 to 4:15, you’re going to stay with the teacher you missed the assignments with, and do those assignments before you leave today,’” Kohan says.

On the other hand, optional “fifth block” has proven to be very popular among the student body, with many students using this time to finish homework, ask questions, and get help from their favorite teachers.

“I go through and I count the number of kids who stay and one day we were over 90 kids out of 190 [amount of students in NGTA] because they can sign themselves up or they can choose to stay with a teacher,” Kohan says.

Freshman seminar is also a key component of the program. Beginning every day at the start of their school day, students are taught what it means to be a Dickinson student, with goals and expectations outlined. Important skills for their future outside high school, such as college, are also taught, Kohan says. Checklists and credit sheets are also given at the end of marking periods, which allows them to keep track and take responsibility for what they have accomplished, he says.

Disciplinary action was also targeted by the NGTA. Before the program, a time out room was assigned. But when frequently disruptive students pooled together, kids became encouraged to get kicked out of class and join their friends in time out, Kohan says. The solution? Time out is now in the assistant principal’s office.

“Shenanigans that would happen in an area like that, they don’t happen here. And no kid wants to be in in-school suspension sitting right there in that cubicle next to me all day long. There’s no fun in that,” Kohan says.

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The results are staggering for a school that was once placed in statemandated restructuring, and whose fate was uncertain. Over four years, the proficiency rate in math has increased from 44 percent to 68 percent, 52 percent to 75 percent in English language proficiency, and Dickinson met Adequate Yearly Progress for the first time ever in 2011, and again in 2012.

In addition, suspensions have been slashed to less than half of what they were. In 2009, there were 2,050 suspensions, and by 2012, 756. During its first year, the NGTA brought the retention rate down to 14 percent from 43 percent.

“The core teachers who do this are my personal heroes,” Kohan says.

“They completely adjusted what they do everyday. They worked as a team to do it.”

Teachers who normally taught different subjects in different grades volunteered to join the NGTA because there was such a need for it. In fact, only one teacher has left the NGTA since it first went into effect, Kohan says. Other schools are recognizing what Dickinson has done and they wish to incorporate it in their school as well, he says.

As for future accomplishments with the NGTA, Kohan hopes to take his success even further, with his current goal being set at a retention rate of less than 10 percent. However, Kohan has an even more ambitious goal in mind.

“I’d love to have a retention rate of zero, I would love to have parents who are so connected to our school that they are here all the time, I would love to have all kids who want to be here,” Kohan says. “I don’t know that we’ll ever get that far, but when I talk about what would be ideal for us, that would be the perfect world. So, we’ll keep fighting to get there.” ■ May / Jun e 2 0 13

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The Century Club Dover High’s 21st Century Senator Success program gives students an outlet for advancement BY LEAH LAWRENCE THE DOVER HIGH SCHOOL 21st Century Senator Success After School Program is a well-rounded program designed to produce well-rounded adults. Its three main components—academic achievement, school and family connectedness, and preparation to become productive adults—provide participating students with a full plate of opportunity.

“We designed this program with the idea to expand student’s horizons,” says Ann Flocco, 21st Century Senator Success site coordinator.

Students who participate in the program attend two days a week—either Monday and Wednesday or Tuesday and Thursday—between 2:30 p.m. and 5 p.m., and are provided transportation home. During this time, stuDELAWARE BUSINESS

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dents are exposed to opportunities for academic improvement, enrichment programs, and recreational or arts programs.

The program draws a diverse cross-section of students, according to Evelyn Edney, Dover High School’s principal. The variety of offerings allows students to form friendships that they may not otherwise have formed. Students not only are able to learn from the program, but from each other.

On a 21st Century Program day, students enrolled in the program report to home base at 2:30 p.m. after school is finished. The first 45 minutes of the program focus on academics. Students can use this time to 33

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complete homework, catch up on missing assignments, or get extra help from an on-hand support teacher.

Next, students participate in an enrichment program for 45 minutes.

Programs vary depending on which days the student is enrolled, and rotate about every seven weeks to keep things fresh and interesting for the students.

Enrichment programs include robotics, Junior Achievement, service learning opportunities or clubs that focus on improving math and reading Delaware Comprehensive Assessment System (DCAS) scores.

“The newest enrichment program is crime scene investigation run by Charles Woodard, or ‘Coach Woody,’ who is a retired police offer,” Flocco says.

Finally, students receive a snack provided by the Delaware Book Bank before participating in 45 minutes of recreation. Recreation activities can include step team, sports, arts and crafts, or even cooking clubs.

The success of the program is obvious: enrollment rates continue to increase and have, at times, become maxed out. The program is open to all Dover High School students who complete the enrollment and application process. The big difference, according to Flocco, is that unlike previous after-school programs where students were forced to come, participation in this program is voluntary, and students are showing up with arms wide open.

Academic improvement is measured by DCAS scores. In the program’s second year, from 2011-2012, 75 percent of students who participated in the 21st Century Program improved their DCAS math scores, increasing an average of 31 points. Similarly, 71 percent of participating students increased their DCAS reading scores, with an average increase of 17.5 points.

Students and parents also consider the program a success. Ninety-five 34

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percent of participating students rated the 21st Century Program activities as helpful, and 88 percent said that the program helped them feel more connected to Dover High School.

Flocco says that the program has provided students with a place to find new friends, learn new skills and excel, when they otherwise might not have been able to.

“21st Century seems like a catch all for students that want a place to be after school, and want to be part of the community,” she says.

Although improvements in behavior are not tracked through the program, it is obvious to school administrator Courtney Voshell that many of the students mature greatly through participation.

“Students are learning to advocate for themselves,” Voshell says. “Instead of getting frustrated in class when they don’t understand something, and acting out, they know that they will have the opportunity to ask for help.”

Students in 21st Century are also learning to become leaders.

“There are a lot of leadership opportunities that our kids are exposed to when they would not necessarily be the type of kid to step forward in the past,” Flocco says. “This includes things like being step captain, or being put in charge of the programming on the robotics project.”

Students are excited about their own progress. Flocco shared a story of several students who participate in the program’s math club who came to the program one day excited to share that they have improved their DCAS math score. As a result, these students are now eager to join the English club to see the same improvement in the DCAS reading scores. ■ May / Jun e 2 0 13

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Friends of the Family Red Clay preschoolers get reading help from the fam THE PRESCHOOL FRIENDS PROGRAM at four Red Clay elementary schools is just as focused on teaching students as is it on teaching their families. The first lesson: Parents and families are an essential part of the learning process for their children, and a vital part of the school community.

“For many of our children, this is the first school experience that they have, and the same is true for their parents,” says Dawn Alexander, preschool team leader and teacher at Warner Elementary School in Wilmington. “We wanted to make sure that this is a positive experience for parents, that they feel welcome, and know that they are a vital part of the learning process.”

FRIENDS—which stands for Families Reading to be Invested, Engaged, Nurturing, Devoted and Supportive—is implemented throughout the school year by the Title 1 preschool teachers at Baltz, Mote, Shortlidge and Warner elementary schools. Its focus on literacy and language, both in the classroom and at home, has resulted in tremendous DELAWARE BUSINESS

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BY LEAH LAWRENCE

increases in Test of Preschool Early Literacy (TOPEL) results and has increased the number of children who go into kindergarten at the appropriate literacy levels.

The first component of the FRIENDS Program is inviting family members to participate in the Mystery Reader program. Parents are invited to surprise their student with a pre-scheduled in-classroom visit to read a story aloud to the class. The child of the Mystery Reader is invited to sit next to the reader at the front of the classroom, and all of the children are invited to meet the Mystery Reader by shaking his/her hand and introducing themselves.

“The Mystery Reader component provides children with the opportunity to see their families at school in the learning environment and helps them to see their parents as one of their teachers,” Alexander says.

The interaction between family members and the classroom is a valuable one, and one that helps children to learn the importance of reading.

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excitement can be carried over from the classroom into the home using the program’s Lending Library.

The Lending Library is made up of books and other literacy materials, such as alphabet games or rhyming games that the children borrow and take home. Several weeks after school begins, the students are taught how to care for books, and the importance of reading at home. The Lending Library only allows a student to have one item out at a time, but the item can be exchanged multiple times within a week.

“I had a little boy last year who said, ‘I love books, but we don’t have any at my house,’” Alexander says. “This program means that children always have a book at home, or they always have access to rhyming puzzles or literacy games.”

Ideally, children take home items from the Lending Library and engage their parents to understand and apply the school’s methods for teaching literacy and phonics.

In the classroom, the students are taught Tucker Signs, a series of hand movements associated with letter sounds and chunks, and Cheer Words, which are cheers that accompany sight words. Each week, as the curriculum addresses new letters, teachers provide the students new Tucker Signs and Cheer Words.

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given handouts with pictures and explanations.

Now in its third year, the Preschool FRIENDS Program can track student progress in literacy and language skills. Between 2011 and 2012, when 102 students took part in the program, 91 percent of them demonstrated kindergarten readiness.

TOPEL scores also reflected the improvement. Typically a score of 90 to 110 is considered to be within the average range.

“We gave the test to children who started the school year with us and they averaged 90.4,” Alexander says. “At the end of the school year, the average score was 109.5, which is a little over 19 points in improvement.”

In addition, 71 percent of students from the 2011-2012 Preschool FRIENDS Program were proficient in beginning kindergarten literacy compared with 55 percent for all kindergarten students in the district, according to the fall 2012 Dynamic Indictors of Basic Early Literacy Skills.

Alexander also could not say enough about the intangible results of the program, and the impact it has had on her students and their families, and she is just one of five teachers in the program who all have stories of the program’s effect.

“It is very rewarding when I teach something to the children on Monday and Tuesday, and they go home and work with their parents and come back in on Thursday to tell me about their progress,” she says. “It is something that really benefits the whole family.” ■ May / Jun e 2 0 13

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Every Student Has “Superstar” Potential

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Touching the stars is easier when you have many hands to lift you. The Delaware Department of Education congratulates this year’s Superstars in Education winners! Your innovative ideas are helping to improve and enhance educational opportunities for Delaware’s students.

Most importantly, you are helping Delaware achieve its goal of excellence in education, and giving students the power to succeed — in school, college, career and life.

Reaching higher for student success.

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Breaking the Mold GPA program promotes holistic wellness at Gallaher Elementary BY NICK LA MASTRA THE TEDIUM OF SITTING at a desk for seven straight hours during school is but a distant memory at Gallaher Elementary School in Newark. Gallaher, part of the Christina School District, chose a less traditional route to get students focused, active, healthy, and feeling good about themselves.

“Working together, we believe in educating the whole child. You’ve got the academic, the social, the behavior, and the physical,” says Principal Jacqueline Lee. Gallaher, which houses grades K-5, focuses on teaching students that a positive and active lifestyle can lead to many educational rewards for the future. These are the tenants of the Gallaher Positive Action program.

The GPA Program is essentially a schedule designed to help encourage DELAWARE BUSINESS

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kids make good decisions and healthy choices. Good behavior is reinforced through a rewards system.

First initiated during the 2009-2010 school year to address rising behavior referrals that hampered academic progress, the GPA Program branched into four separate and distinct areas: the Positive Behavior Support System, physical activity, Making Healthy Choices, and mental well-being.

In the PBS System, good behavior is rewarded with “panther dollars”— Gallager’s version of Monopoly money. Students can then use “panther dollars” to purchase classroom rewards and other treats. “You can buy lunch with the teacher, lunch with the principal. You can get to sit in the principal’s chair and get your picture taken and take part in the morning announcements,” Lee says.

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Superstars in Education Physical activity also plays a large role throughout the day, and is something Lee believes is essential in helping kids to stay focused during the long school days—whether it’s running around the track before recess, jumping jacks or knee bends. Throughout the week, students undertake 175 minutes of physical activity via gym class and its in-house rock-climbing wall, recess, Take-10 lessons, the Jammin’ Minute, and other fun activities, Lee says.

Students are also encouraged to eat smart.

Fresh fruits and vegetables are always available during lunchtime, Lee says, where teachers model healthy eating choices, too.

The mental well-being of a student has a direct correlation to academic success, physical activity, and healthy eating, Lee says. The combination helps kids to stay positive and focused throughout the day. Along with counseling tailored to individual needs—including small group, individualized, monthly, and even at-home sessions—students at Gallaher are getting the care and attention they need.

In addition to counseling services, break passes are also provided to stu-

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dents so that they can come to the office and find someone to talk to and offer support, Lee says.

“Checking in with kids is a lot better than saying, ‘Now your kid is in trouble. He got suspended, he got in a fight.’ Maybe something happened, he comes out, talks to me, finds out that there is someone here that is going to listen,” she says.

The results of the GPA Program are impressive. Before the GPA Program was initiated during the 2008-2009 school year, there were 359 referrals and 181 instructional days lost due to discipline. By the 20112012 school year, the numbers dropped to 186 referrals and 170 instructional days lost due to discipline. In addition, during the 2008-2009 school year, 58 percent of students were proficient in reading and 57 percent were proficient in math. By the 2011-2012 school year, 79 percent of students were proficient in reading and 72 percent were proficient in math.

Students are well aware of the success they helped create, as evidenced by increased morale and attendance, Lee says.

As for the future of the program? Lee is still looking for ways to improve.

“It’s not just about coming in and doing the bare minimum, it’s always about how can we enhance, how can we improve, how can we be the best? I’m very competitive, I want the best,” Lee says. “To me, I’m in a race between the Charter schools, I’m in a race between the private and Catholic schools,” she says.

Wellness nights, educational fairs, increasing the 175 minutes of weekly exercise, and involvement with the University of Delaware to lecture third graders on obesity and healthy living are just a few of the ideas Lee has to improve the program.

“I have great people here. It’s not just about what ideas I have, but what ideas do you have,” Lee says. ■ May / Jun e 2 0 13

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Next Stop: Fluency Reading comprehension improves at Star Hill Elementary

A CLASSROOM FULL OF CHILDREN pretending to be robots and cowboys might seem unusual, but it’s the norm at Star Hill Elementary School in Dover. Reader’s Theatre is just one of the many exercises used in the school’s Fluency Station program, where fun goes hand in hand with critical parts of learning.

Part of the Caesar Rodney School District, Star Hill Elementary began implementing the Fluency Station in 2008 as a response to low reading test scores. Barbara Miklus, Achievement Liaison Teacher and founder of the program, quickly identified that the root cause was a lack of oral reading fluency in her students. Reading fluency pertains to a student’s rate of reading and the ability to express a passage.

“I decided to base the station on best practices,” Miklus says. Research suggests that repeated readings, such as guided oral reading, peer modeling, choral reading, and echo reading improve fluency. “Research also strongly correlates improved reading fluency and improved comprehension, which is the ultimate goal of reading instruction.”

With this information, Miklus designed the Fluency Station around weekly exercises tied to the curriculum’s assigned, themed monthly readings. For grades one through five, the week begins with an introduction to the reading, where a student reads aloud and is timed. The passage is practiced throughout the week using model, partner and choral exercises, and on Friday, the student is timed again.

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BY KELLY LY WETZEL

“It is truly amazing to see the growth in every child,” Miklus says.

Students follow their growth as they chart their progress each week and all through the year. Donna Carter, third grade teacher at Star Hill, explains: “It is wonderful to see the students’ excitement from their first read to Friday and their thrill to announce their progress to the class.”

The Fluency Station, a 15-20 minute daily activity, caters to student need. Some students need more help than others, which led Miklus to incorporate parents. Parents volunteer to work with classrooms as model readers and one-on-one helpers to students. “We have both moms and dads that love to participate in the classroom,” says Miklus.

Miklus trains parents during a workshop at the beginning of the school year, providing them with the latest information and practices on effectively teaching fluency. “What is great about including the parents in the lessons is they get a glimpse into their children’s school day,” says Miklus, who also pulls proficient students from fourth and fifth grade to peer tutor lower grades.

Through such methods it is easy to see the students’ growth through dramatic increases in standardized test scores. At the beginning of the 2011-2012 school year, 48 percent of students at Star Hill met the standard on the reading portion of the Delaware Comprehensive Assessment System, or DCAS. By the spring reading DCAS assessment, 89 percent of overall students met or exceeded the standard.

But success isn’t limited to test scores.

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Superstars in Education Jonathon* came to Star Hill from Haiti as an English as a Second Language first grade student. His primary language was French Creole, which made reading an instant struggle. He struggled both academically and socially. He enrolled in the Fluency Station as a second grader, where he worked with teachers, parents and other students in his class to better understand what he was reading.

Over the past three years, his scores progressively increased to the point where he is a confident and hard worker in the classroom. “The Fluency Station gave him the success he needed to ultimately have confidence outside the classroom,” Miklus says.

“I know now what fluency means. If I read at a just right pace for me and I know what I am reading about, I’m fluent. I do really well now— especially on DCAS,” Jonathon says.

Star Hill has experienced such success with the Fluency Station that it became a district-wide professional development initiative in 2012.

Students continue to see improvement in their reading comprehension and fluency. “Stronger readers realize faster doesn’t mean better. The way they read is the most important thing,” says Miklus.

More notably, the students of Star Hill look forward to working with the Fluency Station each day. They truly enjoy that time of day when they practice reading with parents and friends. Students want to become a character and read in the voice of a robot. It’s more than learning, more than fluency—it’s fun. ■ *Student name has been changed.

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Schedule Masters Central Middle tackles block scheduling and creative advisory periods to achieve success BY APRIL HALL TODAY SCHOOLS ARE MUCH MORE than the standard, 45-minute periods of reading, writing and ‘rithmetic. And at Central Middle School in Dover, staff has taken things a step further.

Rather than following simple curriculum guidelines, they are carving out time to advise students on test-taking skills, strategies for handling relationships in the classroom and using extended class periods to “accelerate” learning in a program they call “Mastering the Schedule for Academic Success.”

Central Middle School principal Darren Guido, with input from his staff, set about creating 90-minute block classes, gaining an additional 14 minutes of learning from time lost to shuffling between classes, and the typical “recap” that begins each new class.

The first 20 minutes of the school day now includes student-teacher advisory time, where students and staff members meet one-on-one.

Advisory period can address class topics or behavior issues. Advisory is also DELAWARE BUSINESS

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when students and their advisor establish what to address during studentled parent conferences.

Acceleration classes target struggling students. Taking place of exploratory classes, they are generally loaded on to the beginning of the year to get students back up to speed after the summer break in preparation for the Delaware Comprehensive Assessment System, the standardized test students take during the year.

“If students are struggling, they get a second math or English class,” Guido says. “If the teachers (in the non-acceleration math or English) are always reaching back, they’ll never keep up.”

A block schedule with advisory and acceleration classes are all the current Central Middle students know, now that the program is in its fourth year. Guido says the challenge was bigger for the staff to acclimate to the timing and to incorporate the Professional Learning Community meetings.

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Superstars in Education Race to the Top education reform, but Central Middle was out in front of the curve, giving teachers and administrators a chance to talk about best practices and challenges in the classrooms with peers who either teach the same subject or teach the same students. The meetings also give Guido the opportunity to catch up on classroom happenings—a difficult task for any principal.

The Vision Network, a coalition of Delaware businesspeople and educators who support local school reform programs, assisted Central Middle in introducing the PLCs and block scheduling. The school utilizes a “thought partner”—retired school principal Susan Whitaker—who says she considers the school as a “grandchild” of sorts and enjoys seeing principal Guido implementing new ideas.

“We go into the schools and work with the leadership team,” Whitaker says. “Central Middle was one of the first schools in the Vision Network.”

One of the first discussions between Guido and Whitaker concerned Professional Learning Communities and setting up the team and department meetings. When the topic turned to overhauling the daily schedule, Whitaker had two simple questions for Guido: “What is it that you want and how much time do you have to do it in?”

The master schedule has helped increased student achievement. In the five years leading up to 2010, most student groups meeting or exceeding the reading standard on the state’s standardized test has increased an average of 13 percent. Student groups meeting or exceeding math standards have increased an average of 25 percent.

Thanks to continuing improvements on student scores, Central Middle moved away from the state’s “Under School Improvement” and into “Commendable” status. But the schedule is a work in progress, Guido says.

He says he is open to making adjustments when necessary to accommodate new testing, curriculum or staff needs.

“Each year he tweaks it and refines it to what they need for that particular year,” Whitaker says. “I’ve watched Darren and the Central Middle team grow so much. It’s been great to see.” ■

for helping to shape the future.

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Beating the Clock Creative scheduling allows for curriculum support and enrichment programs at Chipman Middle BY APRIL HALL FOR STUDENTS WHO STRUGGLE with academics, handson classes like music, computer science and the like can provide a valuable respite. At Chipman Middle School, administrators grappled with balancing the fun, especially with special education students who needed extra attention for English and math lessons.

“We were pulling kids from exploratory classes and they need that time,” says Jill Rumley, special education coordinator. “You have to value that whether it’s band, choir, business or family skills.

“When you take away what they’re really good at, they suffer. We stress kids out with tests—some kids were tested four times with (the Delaware Comprehensive Assessment System) last year. That doesn’t leave a lot of DELAWARE BUSINESS

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‘other time.’”

The day’s schedule at Chipman was broken into 90-minute blocks. By shaving 10 minutes off each block, staff found not much lost in the classroom, but a half-hour was still left in the day for enrichment, either in academics or more non-traditional pursuits.

“When you get down to why I felt we won a Superstars in Education award,” Rumley says, “I think it’s because we had time specifically in the day that got to a small group of kids.”

Breaking students into smaller groups was a recipe for success. Before implementing the curriculum support class and adjusting the day’s schedule, administrators found the school’s special education subset was keep47

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Superstars in Education

ing Chipman from making the Annual Yearly Progress expected by the Delaware Department of Education for math and English test scores. Just three years in, during the 2011-2012 academic year, Chipman moved out of “Under Improvement” status by exceeding Annual Yearly Progress.

Over time, the school also added “Achieve 3000” to English support that introduced concepts by focusing on nonfiction text. This new program has also demonstrated marked results.

Though the needs were brought into focus by the special education population at the school, general education students who are lagging behind their classmates also take part in the support classes. While those who need help in math or English get focused time to review, students who don’t need the help can pursue lessons in cooking, science or fitness.

The curriculum support classes shrink through the year, Rumley says, and that has made all the difference in students’ attitude about the support time.

“In the beginning, when we first started the program, students thought they were being punished,” says Denise Timberman, chair of the math department at Chipman. “They didn’t see it was to help them.”

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Though the needs were brought into focus by the special education population at the school, general education students who are lagging behind their classmates also take part in the support classes. While those who need help in math or English get focused time to review, students who don’t need the help can pursue lessons in cooking, science or fitness.

The curriculum support also gives students a leg-up in their math and English classes by previewing upcoming lessons. Timberman says the students in the support classes are often the last to raise their hands in the traditional classroom, and by having extra time with a concept, they are often the first to participate in class discussions now, building confidence and impressing classmates.

Improved test scores aren’t the only goal. “We want you to get a ‘3,’ but we want to see growth,” Rumley says. “If you made a growth of 100 points and you’re still getting a ‘1,’ that’s still something to talk about.” ■ May / Jun e 2 0 13

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Guide to Legal Services

A Frank Discussion About

BANKRUPTCY Who to call, what to do when equity is gone IT ISN’T SOMETHING a business owner wants to contemplate.

Changing markets, debt burdens and management problems may have led to the once unthinkable possibility of Chapter 11 bankruptcy reorganization.

So what is the next step?

Call an attorney. “The earlier the better,” says Mark Felger, co-chair of the Bankruptcy, Insolvency and Restructuring practice at Cozen O’Connor in Wilmington. “Wait too long and the options are narrowed.”

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BY DOUG RAINEY

Neil Glassman, board chairman of Bayard P.A. in Wilmington and chair of its bankruptcy group, says “a frank, open discussion can open the door to other options.”

“Don’t wait to address problems, and be realistic, says Regina Kelbon, chair of the Business Restructuring and Bankruptcy practice at Blank Rome in Wilmington. “The biggest problem is that business owners refuse to recognize the severity of the situation and are unrealistically optimistic about the immediate turnaround prospects.”

According to Kelbon, outside directors should be involved in the restructuring at an early stage. At the same time, attorneys and others involved in the process should be sensitive to the many ties owners have to their business.

When it comes to seeking out a lawyer, business owners should not be afraid to talk to a high-profile member of the bankruptcy bar, who can refer the owner or manager to the right attorney, Glassman says.

The Delaware State Bar Association has a bankruptcy section with its officers listed on the website of the association at www.dsba.org. The Bar Association works to provide an environment that makes the state a good choice when a decision is made to go to Bankruptcy Court. Delaware typically gets high marks for its bankruptcy bench (judges) and overall ability of the legal community to work on such cases, both Glassman and Felger note.

“We have excellent insolvency lawyers throughout the state,” Glassman says. Attorneys can have specialized experience in a variety of business areas.

Businesses that have accumulated real estate and other assets may have options in addition to Chapter 11 protection from creditors or Chapter 7 (the liquidation of the business), Glassman notes. In addition, private investors are looking for restructuring opportunities that lead to a stake in the company. While not ideal, the investment can be preferable to a bankruptcy filing.

According to Glassman and Felger, investment money has contributed to a sharp decline in bankruptcies here and elsewhere. While 2012 figures have not yet been compiled, the American Bankruptcy Institute reported the number of business bankruptcies in Delaware peaked at 1,670 in 2009 and dropped to 645 in 2011. Local attorneys expect the 2012 filings to be at or below 2011 figures.The U.S. Bankruptcy Court in Wilmington recently listed about two dozen Chapter 11 cases that had been been filed in the past 45 days.

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Guide to Legal Services Felger says a typical Chapter 11 bankruptcy case in Delaware involves companies with sales of less than $1 billion a year. Larger companies often file in their hometown or New York City.

Glassman also attributes the decline in filings to a lack of economic activity. As conditions strengthen, more bankruptcies are likely, he says.

The Delaware court does see larger filings. Paper companies have been hit with a sharp drop in demand as tablets and computers take the place of newspapers, books, annual reports and other materials.

Sometimes a case in Delaware can mean the end of the line for an industrial employer. RG Steel, formed in 2011 to purchase the troubled Sparrows Point steel mill in Baltimore, ended up in financial trouble and filed for bankruptcy protection in Delaware. Assets were sold in the fastmoving case, with plans now under way to demolish the Baltimore steel complex that once provided employment for thousands.

Media companies have also filed for Chapter 11 in Delaware in efforts to restructure debt as advertising revenues plunged. One case that kept Bankruptcy Court and lawyers busy for years in Delaware was the Tribune Co. The broadcast and newspaper company—whose holdings include the Baltimore Sun, Chicago Tribune, Los Angeles Times and Chicago TV station WGN—saw a lengthy battle that stemmed from real estate investor Samuel Zell’s purchase of the company at a premium price. The Tribune Co. has since emerged from Chapter 11.

More common than the messy proceedings of the Tribune Co. are “prepackaged bankruptcies� that involve previously negotiated agreements with

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major lenders and creditors. With those agreements in place, the company goes into Chapter 11 reorganization while any remaining deals with other are worked out. Such cases can be resolved in a relatively short period of time.

Kelbon says cases become “more litigation-focused as recoveries for unsecured creditors become more negligible.�

No stranger to bankruptcy courts in the state are restaurant chains. A number of mid-size players have paid a trip to bankruptcy court to ensure an orderly process of restructuring or winding down remaining operations.

More recent examples include the owners of the Hometown Buffet and Bugaboo Creek Steak House. Both have restaurants near Newark.

Looking ahead, a continuing wave of mergers and acquisitions could lead to some failures that end up in Bankruptcy Court here and elsewhere, Kelbon says. And as interest rates rise, companies will feel the impact on liquidity. How long this cycle will take is unclear. However, intervening forces on the economy, including international crises and domestic budget crises, could impact the time frame for bankruptcies,� Kelbon says.

One closely watched area is health care, an area that could see restructuring and consolidation. Recently filing for Chapter 11 in Delaware was Liberty Medical, a Florida-based mail-order supplier for those being treated for diabetes.

Anytime there is a disruption in an industry, there are associated failures and we would expect this result as the industry moves to compliance,�

Kelbon says.

She sees 2014 (the year when many provisions of the Affordable Care Act go into effect) as a watershed period. “A reduction in reimbursement rates for medical services will take place as the industry scrambles to maximize their future economic picture,� she says.

Two other areas that have seen activity are maritime and energy companies. One such company that filed in Delaware was Solyndra, a solar cell maker from California that filed for Chapter 11 in U.S. Bankruptcy Court in Wilmington. A federal loan to Solyndra ended up being an issue in the 2012 presidential campaign.

Another was A123 Systems, a maker of the batteries used in Fisker plug-in hybrid automobiles. Fisker, which has plans to build a vehicle in Delaware, suspended production of its luxury Karma coupe when A123 ceased operations last year.

In the maritime industry, the largest domestic manufacturer of tankers filed for Chapter 11 in bankruptcy last year. Also being closely watched is retailing as industry analysts speculate on the disruptions caused by online retailers, bad strategic moves and other factors.

Some of the direst predictions of five years ago did not materialize.

Glassman of Bayard says the “surprising staying power of the American consumer� kept the doors open for many retailers.

Glassman says companies need “bricks and mortar� as well as an online presence.

One example in Delaware is Tiger Direct, an online retailer that has opened stores near Newark and in Dover. The stores formerly operated under the CompUSA name. Tiger Direct acquired the name of the defunct retailer and others as it moved into retailing.

With a vast knowledge of many industries, the state’s restructuring community stands ready to help.

Just don’t wait too long pick up the phone. ■May / Jun e 2012

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Guide to Legal Services

Lobbyists: YOUR FRIENDS AT LEGISLATIVE HALL The sales staff caught wind of a rumor about possible legislation or an administrative rule that could pose a serious threat to your business.

It may be time to check with your trade association or call a government relations firm, even if the next session of the General Assembly is months away.

“You can avoid a lot of stress by starting early,” says Rhett Ruggerio, of Rhett Ruggerio Government Relations and Public Affairs in Dover.

While Delaware has a reputation for being a business-friendly state, it is still possible for legislation or administrative orders to “literally make or break companies,” Ruggerio says.

Bob Byrd, president of The Byrd Group in Wilmington, says lastminute efforts to deal with legislation can be expensive as well as stressful.

Moreover, face-to-face meetings at an earlier stage are more effective.

Byrd does not mind being called a lobbyist, but says the popular image of individuals prowling the halls and catching legislators in between meetings is misleading. “Seventy percent of the time, we are meeting with clients,” he says.

The government relations business in Delaware consists of firms like Byrd’s and Ruggerio’s, among many others, along with law firms and membership groups such as the Delaware State Chamber of Commerce.

Lobbying has been under the microscope in the state, with critics taking note of former legislators becoming lobbyists soon after leaving office.

Regulations on disclosure of lobbying efforts were strengthened last year, after

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the state received a C-minus grade from the Center for Public Integrity.

Issues handled by government relations firms can be relatively simple and involve conversations with regulators. Others can be complicated. Byrd has told clients on some occasions that a lawyer is needed.

A handful of issues may require a crisis management strategy that includes hiring a firm that deals in that arena and provides media and public relations services.

Relationships with county government and municipalities often center on zoning, with a lawyer often taking the lead, perhaps with the developer appearing at public hearings.

Government relations firms typically have a list of organizations on retainer, with the practice serving as the “eyes and ears,” for the client, Byrd says. Clients can be heavily regulated, two examples being utilities and alcohol-related businesses. In other situations, firms are hired on a one-time basis.

One of Byrd’s clients is Norfolk Southern. Shipments of crude oil are being transported to the Delaware City Refinery from Canada and North Dakota and once-quiet rail lines are busy, a situation that does not sit well with some residents. First responders are also concerned about crossings being temporarily blocked. The railroad has been a part of public meetings on the issue.

Byrd, whose practice has been in existence for a quarter of a century, says businesses may face less of a direct threat from legislation than in the past.

One exception this year is legislation calling for an increase in the minimum wage. The bill faces opposition from the business community, which fears the change will drive all wages up during a fragile economic recovery. The proposed legislation gained more attention when President Barack Obama mentioned a minimum wage increase in his State of the Union address.

Over the years, the action has shifted from government agencies that draw up regulations and budgets that may affect businesses and other organizations, Byrd says.

Another example comes in health care. As the Affordable Care Act phases in, the effects will be felt by virtually all businesses, Byrd says. The uncertainties are compounded as rules and regulations continue to be formulated. While there is widespread belief that the act amounts to a federal takeover of the health care system, many of its rules and regulations will be administered at the state level, according to Byrd and Ruggerio.

Byrd says rules and regulations that impact employers will come out of the Insurance Department and other agencies as many of the provisions of the act go into effect in 2014.

Contractors and the general public will also feel the impact of a decision by the Delaware Department of Transportation to reduce its debt load and putting more money into maintenance by delaying some highway projects aimed at improving safety.

Emerging as an issue with legislative and administrative implications is the soaring cost of worker’s compensation insurance. Rates are recommended by an insurance group, with the Delaware Insurance Commissioner setting the final rate. A number of organizations are involved with the issue, including the Delaware State Chamber of Commerce.

The General Assembly is likely to enter the process as recommendations to reform the system for injured workers are made.

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Visit our website to learn more about our award winning services. beebemed.org Lewes, Del. beebemed.org

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Wellness & Health

Above and Saluting Our Award-Winning Local Hospitals

BEYOND

BY LARRY NAGENGAST

WHEN HOSPITALS WIN AWARDS, it’s often not because they’re trying to earn the recognition. It’s because they’re doing the right thing all along.

“We don’t sit around and say we have to go after it,” says Jeffrey Fried, president and CEO of Beebe Medical Center in Lewes, after earning the Distinguished Hospital Award for Clinical Excellence from Healthgrades, a leading provider of comprehensive information about physicians and hospitals, for the fourth consecutive year.

“Healthgrades has their proprietary algorithms” for evaluating hospitals, Fried says. “We don’t know what they are, so we don’t know what we would have to do” to receive the award.

“The work that we do is about caring for our patients and our families.

It’s not about winning awards. But it’s always nice when your work is recognized,” says Dr. Janice Nevin, chief medical officer at Christiana Care Health System, recently named one of the top 100 teaching hospitals in the United States by Truven Health Analysis.

Such recognition programs not only validate hospitals’ work but also shows them how they can do better, says Dr. Stephen T. Lawless, vice president for quality and safety at Nemours, operator of the Alfred I. duPont Hospital for Children, named one of the nation’s top 12 children’s hospitals for 2012 by the Leapfrog Group, a national organization of large purchasers of healthcare services.

“Where the DuPont Co. is known for safety in the industry, for going above and beyond, we want to be known the same way for safety in pediatric hospital care,” Loveless says.

Hospitals throughout Delaware have received recognition for numerous accomplishments in the last year or so. Here is a look at some of them.

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Surgery prep plays into Beebe Medical Center’s award-winning services.

BEEBE MEDICAL CENTER, in addition to securing recognition from Healthgrades, has earned honors for its orthopedic care as well as its treatment of cancer patients and stroke sufferers. “This really reflects everybody’s commitment here at Beebe. We’re very proud of what our people are doing to provide the best of care for our community,” Fried says.

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Wellness & Health In another Healthgrades ranking, Christiana Care Beebe was named one of America’s 100 earned kudos for best hospitals for overall orthopedic, joint its stroke care. replacement and spine survey. It was the only hospital on the Delmarva Peninsula to receive this recognition for both 2012 and 2013.

The hospital’s Tunnell Cancer Center has been recognized by the Quality Oncology Practice Initiative (QOPI) Certification Program, an affiliate of the American Society of Clinical Oncology (ASCO). This voluntary self-assessment and improvement program certifies oncology practices that meet the highest quality standards for cancer care.

This year Beebe again received certification from The Joint Commission as an Advanced Primary Stroke Center. The recertification means that Beebe provides a nationally recognized standard of care that fosters the best possible outcomes for stroke sufferers. The Joint Commission assesses hospital stroke programs every two years. Beebe Medical Center has offered a certified stroke program since 2010.

Becker’s Hospital Review, a trade publication, named Beebe as one of the nation’s top 100 community hospitals and Home Care Elite, a national rating program, named Beebe Home Health Agency, which provides in-home care to the ill and disabled, one of the nation’s top 500 home health agencies.

Beebe’s marketing and communications team also earned recognition in 2012 in two national competitions. The Beacon, Beebe’s quarterly marketing publication, earned a gold award in the Aster Awards and the Annual Healthcare Advertising Awards competition, and its cancer survivors calendar won a merit award in the latter competition.

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to securing the top 100 ranking from Truven Health Analytics, was ranked in the top 50 in the nation for gastroenterology by U.S. News & World Report, and, according to the magazine, fourth overall among 93 hospitals in the Philadelphia region.

Two keys to securing such recognition are the dedication of the staff and a commitment to the community, Nevin said.

“We’re ‘all in,’ from the person who helps park your car, to the greeters at the front desk, to the physicians, the bedside nurses and the clinical pharmacists,” she says.

And the commitment to the community is evident in the increased involvement of patients and family members in the continuum of care.

Two examples: nurses doing their shift change reports at the patient’s bedside, giving the patient the opportunity to ask questions, and “interdisciplinary patient-centered rounds,” with a physician, nurse, clinical pharmacist and a social worker meeting together with the patient and family members.

Other recent honors for Christiana Care include: Gold Seal of Approval as a primary stroke center from the Joint Commission, Gold Plus certification for stroke care and heart failure care under the American Heart Association’s Get With the Guidelines program, one of 28 hospitals nationwide cited for exemplary surgical outcomes by the American College of May / Jun e 2 0 13

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Wellness & Health

Nemours’ electronic medical record, called NemoursOne, has significantly improved medication safety throughout the children’s health system.

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NEMOURS/ALFRED I. DU PONT HOSPITAL FOR CHILDREN has received several honors that recognize its excellence in

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pediatric care. The Leapfrog accolade was especially rewarding, Lawless said, because the program’s emphasis on patient safety squares with one of the hospital’s guiding principles, “to treat every child as we would our own.”

The hospital does analyze its scores in the annual Leapfrog analysis to look for areas where improvements are possible. For example, after examining data related to “central line infections,” which can occur when catheters are used to deliver fluids to patients intravenously, the hospital adjusted its procedures and has not had an incident of a central line infection in its intensive care unit for two years, Lawless said.

Other recent quality-control advances, he said, have come in medication reconciliation — literally cross-checking family practices against vials of medications and pharmacy records to make sure patients are taking proper dosages — and in error disclosure, by letting families know whenever errors are made and advising them later on how procedures are being changed to prevent mistakes in the future.

Other honors the hospital has recently received include: recognition in the 2012-13 edition of Best Children’s Hospitals, published by U.S. News May / Jun e 2 0 13

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Wellness & Health & World Report; “magnet recognition” for professionalism and superior patient care from the American Nurses Credentialing Center; a listing among the nation’s “most wired” hospitals by Hospitals and Health Networks magazine, and Human Resources Department of the Year honors from the Delaware Valley HR Awards, Inc.

Among other recognitions, Bayhealth’s Kent General Hospital was sited for its dynamic interior design.

BAYHEALTH, the operator of Kent General in Dover and Milford Memorial Hospital, has earned recognition for a range of achievements, including the 2012 Best Interior Design Award from the Pennsylvania, New Jersey and Delaware Chapter of the International Interior Design Association (IIDA). The award recognizes the “dynamic comfort level for both patient and staff ” provided in the $147 million expansion at Kent General, which includes a new Emergency Department, Cancer Center, Welcome Pavilion, Central Services Building and parking garage.

“When you come into a hospital, you come in under some kind of stress, so we tried to do anything we could, through the architecture, to reduce that stress,” said Jerry Peters, Bayhealth’s facilities director.

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Public areas are light and airy, “to make it look less like a hospital and more like a hotel atmosphere,” he said.

In the new Emergency Department, individual bays with sliding glass doors have replaced cubicles separated by curtains, and family and friends may stay in an interior waiting area while their patient is being treated, Peters said. In the Oncology Center, where patients receive chemotherapy treatment, patients are separated by half-walls, giving them a sense of privacy while enabling nurses to monitor several patients simultaneously.

Other recent honors for Bayhealth include: a Gold Plus Quality Achievement Award for both Kent General and Milford Memorial for exceeding the American Heart Association’s “Get With the Guidelines — Heart Failure” standards and a Silver Quality Achievement Award for meeting the association’s cardiopulmonary resuscitation practices for one year, listing in Becker’s Hospital Review as one of the nation’s top 100 community hospitals, and Home Care Elite status for 2012 for its home care program;

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Partners (left to right): Marie Holliday, Geoff Langdon, Loretta Manning and Peter Kennedy.

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Wilmington Middletown

COVERROSSITER.com

www.

(302) 656-6632 Ð äiÅ, ÈÈ ÓiÅ

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Business of the Year

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Wellness & Health ST. FRANCIS HEALTHCARE, formerly known as St. Francis Hospital, received recognition through the 2012 Davey Awards, a program of the International Academy of the Visual Arts, for a rebranding campaign developed by its marketing agency, the Konkordia Group.

Jenifer Harris, marketing director for St. Francis, said the campaign included a change in the organization’s name, logo and tagline (“We specialize in you.”), as well as the newly coined concept of “Care-ology,” which “perfectly describes our blend of technology and best practices with highly individualized care.”

“Konkordia really came up with the total look and feel of St. Francis, and allowed us to put it out in a bigger way,” with a new website, radio and print advertising and billboards, she said.

The “care-ology” message has resonated well in Wilmington and the surrounding area, where most patients of the 395-bed hospital reside, she

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Rockford Center’s new 24bed unit helped snag the facility a 2012 Excellence in Construction award.

said. “What we’ve found is this is what folks had always thought about care at St. Francis, but didn’t know how to express it.”

ROCKFORD CENTER, a 118-bed mental health facility in Newark that has been serving the state since 1974, provides comforting, skillful interventions in our safe environment, with the goal to return consumers home as soon as possible. In 2010, the Rockford Center was recognized as the Service Excellence Award winner by its parent company, Universal Health Services Inc., operator of about 200 hospitals nationwide.

In 2012, Rockford Center received an Excellence in Construction award from the Delaware Chapter of Associated Builders and Contractors, Inc. for completion of a 24-bed unit that featured consumer friendly bedrooms, high visibility treatment areas with natural light and decorated with bright colors, and spacious therapy rooms. The expansion also included a new creative arts therapy department and an employee learning center.

Also in 2012, the pharmacy staff at Rockford Center was recognized by their parent company, Comprehensive Pharmacy Services, as the “Clinical Site of the Year” based on a number of pharmacy and consumer related measures. ■

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Success is not a solo act.

Partnership and a common goal make all the difference.

For more than a century, it has been our privilege to work with, and support, individuals and organizations throughout Delaware who are committed to creating opportunities for businesses, large and small, in our communities.

As a part of the M&T Bank corporate family, we can proudly say that our commitment to sustaining the health of the business community remains steadfast.

Nicholas Adams

Tony Lunger

Institutional Client Services 302.636.6103

Wealth Advisory 302.636.6103

Š 2012 Wilmington Trust Corporation.

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Newsbites Nickle Electrical Employees Clock One Million Safe Hours

Junior Achievement’s “JA BizTown” Welcomes Corporation Service Company (CSC) Rod Ward, CEO and President of Corporation Service Company (CSC), along with CSC Chairman Dan Butler, cut the ribbon on the new CSC branded presence in JA BizTown. A cohort of enthusiastic students from McCollough School in New Castle, along with their Superintendent Dorothy Linn, were on hand for the festivities.

Delaware Secretary of State Jeff Bullock and Chief Deputy Secretary of State Rick Geisenberger presided over the ribbon cutting, along with new City of Wilmington Senior Administrative Assistant to the Mayor, Stephen Williams. 20 CSC volunteers stayed on to work with the McCollough students in JA BizTown.

More than 35,000 students have participated in the JA BizTown curriculum since 2004, involving over 840,000 instructional contact hours of Work Readiness, Entrepreneurship and Financial Literacy education.

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On March 13, Nickle Electrical reached a remarkable milestone in company history. Through continuing education classes and perpetual execution of safety procedures, Nickle employees have worked one million man-hours without a lost-time accident. It is an achievement reached thanks to the company’s dedicated personnel who work hard to keep themselves and others out of danger.

“One million hours proves that we can get the job done safely and on time,” said Nickle Safety Director Mike Anderson, CHST. “At the end of the day it’s about sending our employees home safely while keeping the company profitable.”

Within the past three years, Nickle’s experience modification rate (EMR) has been cut nearly in half to .693, lower than industry average. A company’s EMR is a comparison between payroll dollars and the value of any workers’ compensation claims—the lower the EMR, the better.

To continue successfully avoiding injuries such as shocks, burns and falls, a Safety Plan for 2013 has been put into place. Strategies for this year’s plan include distributing a follow-up safety perception survey to all employees for feedback, written safety audits to be conducted by the Safety Department on a weekly basis, and implementing a company-wide “Stretch and Flex” program to reduce injuries on and off the job, lower medical costs and enhance production.

“I am extremely proud of every employee’s commitment to safety and their devotion to looking out for the wellbeing of their co-workers,” said CEO/ President Steve Dignan. “They should be proud of themselves; after all, they are the individuals that collectively worked the million hours.”

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Corexcel Captures Inscape Publishing Diamond Award Owner Sue Bowlby and the Corexcel team have been honored as an Inscape Publishing Diamond Award winner for the seventh consecutive year.

Diamond Award status is Inscape’s highest award level. In 2012, less than one percent of Inscape Distributors earned the honor of Diamond Award.

“Corexcel brings insight and practical tools to help individuals be more effec-

tive in the workplace. To be successful in workplace relationships, people need to have a memorable framework to understand themselves and others,” says Jeffrey Sugerman, president and CEO of Inscape Publishing.

Corexcel has been an Authorized Distributor of Inscape Publishing since 1998. Corexcel offers online courses, behavioral assessments and training resources for development in important areas such as: • Customer Service & Sales

Bayard’s GianClaudio Finizio Accepted to Leadership Institute Bayard, P.A., a Meritas member law firm based in Wilmington, announced today that GianClaudio “JC” Finizio is one of nine attorneys accepted to participate in the Meritas Leadership Institute. The Meritas Leadership Institute is a year-long program that provides a forum to development of leadership skills and future leaders of the Meritas alliance of attorneys.

GianClaudio Finizio “We are pleased that JC is a pursuing a leadership role within Meritas, a global organization of attorneys, that expands the boundaries of legal services that Bayard can provide to its clients,” said Neil B. Glassman, Chairman of the firm. “Through Meritas, Bayard’s clients have access to a global network of law firms that have been vetted through rigorous quality assurance standards. Bayard is a founding member of Meritas and it is exciting that one of its newest directors has become an active member of the organization.”

GianClaudio Finizio concentrates his practice in the areas of bankruptcy and insolvency law, insurance law and mergers and acquisitions, including general corporate and business law matters. GianClaudio regularly represents debtors, official committees of unsecured creditors or equity holders, financial institutions, and publicly and privately held businesses in bankruptcy cases. He also focuses on insurance matters including advising insurance companies regarding compliance with state regulations and changes in ownership or control. During 2008, GianClaudio performed the duties of Deputy Insurance Commissioner for then Insurance Commissioner of Delaware (now Lieutenant Governor) Matthew Denn.

GianClaudio is admitted to practice in the state and federal courts of Delaware.

Founded in 1990, Meritas is a global alliance of business law firms that deliver localized legal service of the highest quality on a fully coordinated basis. An international alliance of over 170 business law firms, located in 70 countries and encompassing 7,000 lawyers, Meritas law firms offer clients an extensive global reach, while maintaining a single point of contact with an uncompromising service standard. Headquartered in Minneapolis, Minnesota, Meritas membership is extended by invitation only.

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• Leadership & Management • Time & Stress Management • Job-Related Skills • Professionalism and Interpersonal Relationships “It’s very fulfilling to know that we help organizations offer professional development opportunities and training programs to their staff,” says Jonelle Burns, Marketing Coordinator. “One client in particular recently told us that we are their first point of contact for all training solutions. We’re so honored to help individuals and organizations reach their full potential.”

Intellitec Solutions Acquires Pennsylvania Microsoft Dynamics Practice Intellitec Solutions, LLC announced today they have acquired the Microsoft Dynamics practice of AFS, Inc., a technology and consulting firm located in Valley Forge, PA. This acquisition will add to the team of experienced consultants available to Intellitec Solutions clients, and will further enhance Intellitec Solutions presence in the greater Philadelphia region.

Founded in 1995, AFS has had a long-standing presence in the Microsoft Dynamics community and has performed services for clients in a wide array of industries, including professional services, wholesale distribution and not-for-profit. As a top reselling partner for Microsoft Dynamics, AFS has provided support for clients using Dynamics GP and Dynamics SL financial management solutions.

“We are proud to have an established Dynamics practice join our team,” said Rick Sommer, president and CEO of Intellitec Solutions, “This is a significant milestone in our continued growth. We are excited to enhance our presence in the greater Philadelphia region, and

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Newsbites are very pleased to be able to provide additional consulting services & support options to AFS clients.”

Mark Calabria, president of AFS, Inc. adds, “Our decision to partner with Intellitec Solutions was based upon their ability to provide greater resources and support options for our Dynamics customers. This acquisition will allow us to continue to focus on our core technology services, as well as offer the expanded services that Intellitec Solutions is able to provide. We look forward to a successful long term business relationship.”

In addition to Microsoft Dynamics services, Intellitec Solutions will offer Intacct cloud based ERP Solutions and Microsoft CRM consulting services to AFS clients.

AT&T Invests in Delaware AT&T Invested Nearly $75 Million in Delaware From 2010 Through 2012 To Enhance Speeds, Reliability And Performance For Customers AT&T invested nearly $75 million in its wireless and wireline networks from 2010 through 2012, with a focus on expanding 4G LTE mobile Internet coverage and enhancing the overall performance of its networks.

AT&T has made more than 175 wireless network upgrades in six key categories in Delaware during 2012, including activating new cell sites, adding capacity, upgrading cell sites to provide fast 4G LTE mobile Internet speeds, deploying high-capacity Ethernet connections to cell sites, and adding or upgrading Distributed Antenna Systems, which boost wireless coverage and capacity in buildings and at major venues like convention halls or sports arenas.

AT&T launched 4G LTE in the Wilmington area in September of 2012.

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Ann Bailey Joins NAI Emory Hill Lewes Office NAI Emory Hill is pleased to announce that Ann Bailey has joined the firm as a commercial real estate broker representing all property types in Kent and Sussex counties out of Emory Hill’s Lewes office on Coastal Highway near Five Points.

Ann is a Certified Commercial Investment Member (CCIM) Ann Bailey and commercial real estate broker who was previously with Jackson Cross Partners and employed by the original Jackson Cross Company for 16 years. She specializes in multi-family properties and has more than 27 years of real estate experience in commercial brokerage, holding licenses in Delaware, Pennsylvania, New Jersey and Florida. Ann received her Bachelor of Arts at Temple University where she studied at the Center City Real Estate Institute.

AT&T 4G LTE is the latest generation of wireless network technology and provides faster mobile Internet speeds and improved performance on a variety of mobile smartphones and tablets.

The AT&T 4G LTE network has been nationally recognized for its speed and coverage. AT&T 4G LTE delivered faster average download speeds than any of the competitors in PCWorld’s most recent 13-market speed tests, and telecommunications industry analyst firm Frost and Sullivan awarded AT&T its North American Mobile Network Strategy Award for the second year in a row in 2012.

“We know our customers depend on us for fast, reliable mobile Internet connections at home, work and everywhere in between,” said Tiffany Baehman , vice president general manager, AT&T eastern Pennsylvania/Delaware. “Delivering for our Delaware customers is a top priority and our ongoing investment here is designed to deliver a superior mobile Internet experience, encompassing speed, coverage and reliability.”

“Broadband access is a powerful driver of business and economic development in Delaware and around the country,” said Joan Verplanck , president and CEO of the Delaware State Chamber. “We’re

working hard to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. AT&T’s investment will help us meet our goal while helping Delawareans stay connected in today’s fast-moving technological world.”

“Across Delaware this robust investment in the AT&T wireless and wireline networks is important to spurring the economy and creating jobs. In our wireless world, mobile and broadband networks help create economic opportunities for health care, manufacturing, education, transportation and public safety and virtually every other economic sector,” said J. Michael Schweder , president, AT&T Mid-Atlantic.

Planned Investment to Expand Reach of Wireless and Wired Broadband AT&T recently launched Project Velocity IP (VIP), a three-year investment initiative to expand and enhance its wireless and wired IP broadband networks.

As part of Project VIP, AT&T plans to increase the density of its wireless network by deploying more than 10,000 macro sites, more than 1,000 distributed antenna systems, and more than 40,000 small cells. Through this initiative, we also plan to:

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• Expand 4G LTE to cover more than 300 million people by year-end 2014 • Expand the AT&T wired IP broadband network to cover approximately 75 percent of customer locations in our wired service area by year-end 2015 • Expand the AT&T fiber network to reach 1 million additional business locations by year-end 2015

Calendar of Events MAY 2

MAY 31

Networking Breakfast at SSD Technology Partners

Young Executives Golf Outing

7:30 a.m. – 9:00 a.m.

Location: Deerfield

Location: SSD Technology Partners, 1024

For more information, contact Kelly Wetzel

Justison Street, Wilmington, DE 19801

at (302) 576- 6564 or kwetzel@dscc.com

EDiS Company Receives Governor’s Construction Safety Award

For more information, contact Arlene Simon

On March 8th, EDiS Company was presented with the 2012 Governor’s Construction Safety Award from the Delaware State Department of Labor and the Delaware Contractor’s Association (DCA), award co-sponsors, at the DCA’s 2nd Annual Governor’s Safety Awards Luncheon.

The Governor’s Construction Safety Award, first initiated in 2001, is awarded to companies that display a strong commitment to construction safety excellence.

The award criteria includes: a review of the contractor’s safety performance; the firm’s safety program and policy; management’s involvement; safety training and orientation; and administrative procedures in place to support the program.

Safety consistently plays a major role in construction for EDiS Company.

The firm has received the Governor’s Construction Safety Award eleven times since its start. A team of Field Managers, Project Managers and office staff supported by key management sets EDiS’ safety standards and procedures.

EDiS’ Safety and Health Manager, Jim Ruggiero, CSHS was present to accept the award on behalf of EDiS Company.

Picture from left to right, DCA Immediate Past President David McQuigan, EDiS Safety and Health Manager Jim Ruggiero and Delaware Secretary of Labor John J. McMahon, Jr.

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TBD

at (302) 576-6586 or asimon@dscc.com.

JUNE 4

MAY 6

Evening Mixer at Dogfish Head Brewery

Superstars in Education Awards Dinner

5:30 p.m. – 7:30 p.m.

4:45 p.m. – 8:30 p.m.

Location: 6 Cannery Village Center, Milton,

Location: Chase Center on the Riverfront

DE 19968

Cost: $80 per person for corporate indi-

For more information, contact Arlene

viduals and $50 per person for educators

Simon at (302) 576-6586 or asimon@

Tables of 10: $800 for corporations and

dscc.com.

$500 for educators For more information, contact Janine

JUNE 6

Sorbello at (302) 576-6575 or jsorbello@

Chamber Leadership with Scott Malfitano

dscc.com.

7:30 a.m. – 9:15 a.m.

MAY 14

Location: University & Whist Club

Employer’s Guide: Combating Unlawful Employment

For more information, contact Arlene

8:00 a.m. – 9:30 a.m.

dscc.com.

Simon at (302) 576-6586 or asimon@

Location: DSCC Board Room For more information, contact Arlene

JUNE 19

Simon at (302) 576-6586 or asimon@

Small Business Conference & End-of-Session Legislative Brunch

dscc.com.

9:00 a.m. – 12:30 p.m.

MAY 21

Location: Sheraton Dover

Women in Business with the Honorable Nicole Poore

For more information, contact Arlene

9:00 a.m. – 10:00 a.m.

dscc.com.

Simon at (302) 576-6586 or asimon@

Location: DSCC Board Room For more information, contact Kelly Wetzel

JUNE 20

at (302) 576- 6564or kwetzel@dscc.com

Networking Breakfast at MySherpa

MAY 23

7:30 a.m. – 9:00 a.m.

YE Community Outreach Day

Location: 2060 Limestone Road, Suite

11:30 a.m. - 1:30 p.m.

204, Wilmington

Location: Sunday Breakfast Mission

For more information, contact Arlene

For more information, contact Kelly Wetzel

Simon at (302) 576-6586 or asimon@

at (302) 576- 6564or kwetzel@dscc.com

dscc.com.

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CHAMBER Committees & Forums State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com.

Benefits & Services Committee: This committee identifies group-oriented benefits, such as health care coverage, dental and vision care, discounted office supplies, phone service, direct mail, radio advertising and much more to help Chamber members be healthy and competitive. Contact: Kelly Wetzel at (302) 576-6586 or kwetzel@dscc.com.

Education & Development Committee: This committee provides practical, valuable and affordable education and development programs to help existing members and potential members be more successful. Contact: Kelly Wetzel at (302) 5766586 or kwetzel@dscc.com.

The Employee Relations Committee: This committee meets each month and brings in knowledgeable experts to discuss ever-changing labor and employment laws and regulations that impact all Delaware businesses. The interaction between speakers and committee members provides a cost-effective and efficient way to obtain up-to-date information that helps employers create or modify personnel policies and procedures before legal problems arise. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy.

Contact: Matt Amis at (302) 576-6566 or mamis@dscc.com.

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Holding Company Committee: Provides a forum to discuss issues affecting Delaware holding companies on the state and national levels. Contact: Matt Amis at (302) 576-6566 or mamis@dscc.com.

Legislative Forum: Members, lobbyists and legislative representatives work together to address legislative issues of interest to Chamber members. Monthly lunchtime meetings feature guest speakers who cover current topics of interest to the business community. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: Greg Gross at (302) 576-6568 or ggross@ dscc.com.

Transportation Committee: The transportation committee creates a unified voice when making recommendations to the Delaware Department of Transportation. Contact: Greg Gross at (302) 576-6568 or ggross@dscc.com.

Women in Business Forum: The Women in Business Forum was formed to forge relationships, break boundaries and build a better business environment for women in our community.

Former guest speakers include First Lady Carla Markell, Gov. Ruth Ann Minner, Family Court Chief Judge Chandlee Kuhn, State Reps. and Sens., and business leaders. Contact: Kelly Wetzel at (302) 576-6586 or kwetzel@dscc.com.

Young Executives Committee: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The Young Executives Committee, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. Contact: Kelly Wetzel at (302) 576-6586 or kwetzel@dscc.com.

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Delaware State Chamber of Commerce

SMALL STATE. BIG BENEFITS. The State Chamber Health Plan The cost of employee health care is a top concern among Delaware business owners. DSCC has devised an affordable, quality health care plan for its members. Blue Cross Blue Shield of Delaware announced new reduced rates and added an additional lower-cost plan choice. Visit www.dscc.com/healthplan. htm today or call (302) 576-6580 for more details.

bers). Call (302) 655-7221 for more information.

Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www.dscc.com/rxdiscount.htm.

DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 5988791 to apply, mention priority code FABLHRAQ.

Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit.

Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.

Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents.

Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station.

Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information.

Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Member-to-Member Contact link on the State Chamber’s Discount Directory members-only page or call (866) 876-8464 to activate your member discount.

State Chamber members offer substantial savings on products Access full details on these benefits of and services to fellow members. membership in the members-only section To see the full list of discounts of the DSCC website. For more informaonline, visit www.dscc.com tion about obtaining your company’s and click on Member2Member members-only login credentials, please Discounts. email webmaster@dscc.com.

W.B. Mason Office Supplies W.B. Mason offers Chamber members exclusive deep discounts off their most commonly used items. Discounts are up to 90 percent. Contact Doreen Miller for more information at doreen. miller@wbmason.com or (888) 926-2766, ext. 8358.

Blood Bank Membership Member companies with five employees or less are offered unlimited group coverage in the Blood Bank of Delmarva. Call (302) 655-7221 for more information.

Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-mem-

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For Assistance,

CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide.

This State Chamber staff directory lists phone numbers and Email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

Joan Verplanck President and CEO A. Richard Heffron Sr. Vice President Government Affairs Marianne K. Antonini Sr. Vice President Finance & CFO Janine G. Sorbello Sr. Vice President Education & Exec. Director, The Partnership Business Mentoring Alliance Principal for a Day Superstars in Education

576-6560 jverplanck@dscc.com 576-6563 rheffron@dscc.com 576-6567 mantonini@dscc.com 576-6575 jsorbello@dscc.com

John H. Taylor, Jr. 576-6590 Sr. Vice President & jtaylor@dscc.com Exec. Director, Delaware Public Policy Institute Matt Amis Communications Manager Delaware Business Production Website Health Care Committee Holding Company Committee Cheryl Corn Sr. Vice President Communications Executive Assistant to the President Linda D. Eriksen Accounting Associate

576-6566 mamis@dscc.com

576-6572 ccorn@dscc.com

576-6569 leriksen@dscc.com

Gregory L. Gross Director of Government Affairs Employee Relations Committee Environmental Committee Legislative Forum Tax Committee Transportation Committee

576-6568 ggross@dscc.com

Chuck James Account Executive Ambassador Committee

576-6562 cjames@dscc.com

Arlene M. Simon Events Manager

576-6586 asimon@dscc.com

Bill Stephano Director of Membership

576-6574 bstephano@dscc.com

Patrina Wallace Information Secretary

655-7221 pwallace@dscc.com

Kelly Wetzel Program & Communication Specialist Women in Business Young Executives Committee Benefits & Services Committee Education & Development Committee Miller Publishing, Inc. Fred Miller President, Miller Publishing, Inc. Advertising Sales

576-6564 kwetzel@dscc.com

576-6579 fmiller2@dscc.com

DELAWARE STATE CHAMBER OF COMMERCE 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber 72

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WE SUPPORT YOUR ENERGY. Delmarva Power is proud to support Superstars in Education and our shared commitment to the communities we serve.

delmarva.com

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Congratulations, Superstars ...and Superstars In Training!

In Delaware, we’re working to solve global challenges.

Delaware is the training ground for the future.

For over 200 years, DuPont education programs aid preschool to postdoctorate students, strengthening our communities, our academic alliances and our research. DuPont is proud to support professional development opportunities for teachers to advance inquiry-based training, strengthen STEM learning, and promote diversity.

DuPont has been bringing world class science and engineering to the global marketplace in the form of innovative products, materials, and services since 1802.

To learn more, visit: dupont.com/collaboratory ©2013. DuPont. All rights reserved. The DuPont Oval Logo and DuPont™ are registered trademarks or trademarks of E.I. duPont deNemours and Company or its affiliates.

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