September-October 2013 Delaware Busineses

DELAWARE

Business

Plus: • Manufacturing Guide • Back to School

September/October 2013 $3.00

Guide to

Health & Fitness with Collin O’Mara and Family

A Publication of the Delaware State Chamber of Commerce

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Departments President’s Message............................... 2 Going back to school with the Chamber Legislative Priority................................... 3 Idealogy is easy. Jobs are hard.

Member News and Notes....................... 5 DelBiz goes ape with the Go Ape crew, the Grand Opera House is your ideal events spot, and kidding around with Agilent Technologies.

In this Issue Features Manufacturing Guide......................................................................................... M1 The Delaware Manufacturing Extension Partnership advocates tirelessly and works to improve the manufacturing climate in Delaware.

Meet the hard-working DEMEP crew, and learn more about this valuable organization.

Q&A: Deborah Bagatta-Bowles, YMCA Delaware Nonprofit Spotlight: Rodel Foundation of Delaware Business Spotlight: Hockessin Athletic Club Welcome New Members....................... 18 Chamber Scene...................................... 20 Newsbites................................................ 45

Guide to Health + Fitness.................................................................................. 27

Calendar.................................................. 47

As Secretary of DNREC, Collin O’Mara is the state’s chief steward of clean, clean water and clean parks—all of which are vital to our health.

Chamber Committees........................... 50

By Eileen Smith Dallabrida

Chamber Member Benefits.................. 51

Back to School..................................................................................................... 37 The Partnership, Inc. gears up for its best Delaware Principal for a Day program yet, we revisit Superstars Hit the Road, and check out charitable backpack drives around the state.

On The Cover

Guide to Health & Fitness: DNREC Sec. Collin O’Mara Photo by Tom Nutter Delaware Business | Se pt e m be r/ Oct o be r 2013

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For Assistance, Contact the Chamber........................................... 52

Volume 18, Number 5 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801.

Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

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Message from the President It’s back to business and back to school as summer departs, and I’m excited to introduce a brand new twist on a Chamber mainstay– Delaware Principal for a Day. In the past, business people were paired with principals, then on an agreed upon day, the business Joan Verplanck person arrived at the school, eager to experience what it’s like to be a principal. All of this happened in October with not much fanfare but great individual experiences which were ultimately left unshared. It came; it went.

This year we’re trying something new, so I encourage you to engage in the process and let us know what you think.

As in years past, the Delaware Principal for a Day program will take place throughout the month of October at dates convenient to both parties. The twist, however, is that partners will self-select and join a Facebook community to talk about their experiences. Almost everyone has a cellphone that takes photos, so we’ll be looking for participants to upload photos and post comments describing their experiences in the state’s classrooms. For those who don’t frequent Facebook, our communications staff will regularly post the “best of ” on our website.

Governor Jack Markell will be at the kick off press conference on Tuesday, October 1, at his alma mater, Newark High School, where he will personally sign up via computer to unveil the online format. Thanks to EdTV, Red Clay School District’s television station, this historic event will be videotaped for broadcast so that everyone in the state may witness the business community’s commitment to public education in Delaware—and it will be fun.

I encourage all of you to consider participating in the Delaware Principal for a Day program, either with your time or your sponsorship. I’m hopeful that some of the principals will consider hosting multiple business people over the course of the month so that no one will be denied the experience. That said, it will be first-come, first-served, so don’t hesitate.

DELAWARE

Business Editorial Staff Hinton J. Lucas Chairman

Joan Verplanck President

Matt Amis Managing Editor

Executive Committee Sylvia Banks DuPont

Salvatore J. “Chip” Rossi Bank of America

Immediate Past Chairman:

Thomas J. Cooper Cooper Realty

Dennis M. Salter Summit Realty Advisors, Inc.

William R. Allan Delaware Community Foundation

Ernest J. Dianastasis CAI

Mark A. Turner WSFS Bank

Chairman-elect

Donald T. Fulton George J. Weiner Associates

Richelle Vible Catholic Charities, Inc.

Alan B. Levin Delaware Economic Development Office

Katie Wilkinson Fulton Bank, N.A.

Chairman

Hinton J. Lucas DuPont

Mark S. Stellini Assurance Media Treasurer

Barry A. Crozier Belfint, Lyons & Shuman, P.A.

William E. Manning Saul Ewing LLP

Board of directors Linda Ammons Widener University School of Law

Tyrone Jones AstraZeneca Pharmaceuticals LP

Chad Moore The Bellmoor

Julian H. “Pete” Booker Delmarva Broadcasting Company

Christopher L. Kenny ShopRites of Delaware

Theodore J. Prushinski Citizens Bank, NA

Kevin C. Broadhurst Comcast

Bernhard M. Koch AAA Mid-Atlantic

Michael N. Ratchford W.L. Gore & Associates, Inc.

David B. Brown, Esq. Potter Anderson & Corroon LLP

Nicholas P. Lambrow M&T Bank

Richard D. Rowland Rowland, Johnson & Co., PA

Tim Constantine Highmark

Richard H. LaPenta Insurance & Financial Services Ltd.

Fred C. Sears, II Delaware Community Foundation

Charlie Copeland Associates International, Inc.

Robert J. Laskowski, M.D., MBA W. Laird Stabler, III, Esq. Christiana Care Health System Laird Stabler & Associates, LLC

Brian DiSabatino EDiS Company

Renee Lewandowski Agilent Technologies

Gary R. Stockbridge Delmarva Power

Dr. Orlando J. George, Jr. DE Tech. & Community College

Andy Lubin University of Delaware

Michael S. Uffner AutoTeam Delaware

Martha S. Gilman Gilman Development Company

Michael S. MacFarland TD Bank

Clinton Walker Barclaycard US

John (Jack) E. Healy, III Healy Long & Jevin, Inc.

Scott Malfitano William S. Wallace CSC – Corporation Service Company JPMorgan Chase – Card Services

Rita P. Hollingsworth Bank of America

Nicholas Marsini PNC Bank, Delaware

Kristine M. Wellman Capital One Financial Corporation

Michael Houghton, Esq. Morris, Nichols, Arsht & Tunnell, LLP

John McCarthy AstraZeneca Pharmaceuticals LP

Robert W. Whetzel Richards, Layton & Finger

Paul McConnell McConnell Development, Inc.

Harry L. Williams Delaware State University

Bonnie Metz Verizon Delaware

Joan Verplanck DE State Chamber of Commerce

John H. Taylor, Jr. Senior Vice President & Executive Director, DPPI Matt Amis Communications Manager Cheryl Corn Senior Vice President, Communications Linda D. Eriksen Accounting Associate Ken Evans Member Relations Manager

Chuck James Account Executive Arlene Simon Committees Manager Patrina Wallace Information Administrator Kelly Wetzel Program & Communication Specialist

staff Joan Verplanck President Marianne K. Antonini Senior Vice President A. Richard Heffron Senior Vice President, Government Affairs Carol Gabel Executive Vice President Janine G. Sorbello Senior Vice President & Executive Director, The Partnership

ADVERTISING SALES / Miller Publishing, Inc.

Fred Miller President

Delaware State Chamber of Commerce 1201 North Orange Street, P.O. Box 671 • Wilmington, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • www.dscc.com

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

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Legislative Priority

In Economics, Adapt or Die

By Rich Heffron

Last July, John Sweeny and Harry Themal of the News Journal edito-

Photo by Dick Dubroff/Final Focus

rial board each wrote columns that focused on the need to create jobs, especially blue collar jobs, in Delaware. They identified some of the unnecessary obstacles that make this endeavor more difficult than it should be. Sweeney concluded his piece with the phrase, “Ideology is easy. Jobs are hard.”

These veteran newsmen were on point. Too often, the ideologies that divide our political spectrum stand in the way of attracting and expanding businesses and employment opportunities.

There are two specific cases that come to mind where strict adherence to an ideological position obstructed a practical policy review.

The Delaware State Chamber of Commerce, The Delaware Manufacturers Association, and many others feel the time is right to review the 42-year-old Coastal Zone Act (CZA)—and specifically, how it applies to industrial zones. This legislation set a standard for coastal area preservation that is today a model for other jurisdictions. There are those who believe emphatically that no adjustments should ever be considered. Frankly, this position has hindered efforts to establish regulations, an action the CZA requires. Because of this impediment, businesses that might want to consider locating in these industrial zones (as well as those already conducting business in these areas) cannot be certain how or if they Delaware Business | Se pt e m be r/ Oct o be r 2013

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can improve or expand.

Despite what some may claim, this request to review the act is not an effort to dismantle the CZA. After 42 years, it is time to make clear what is and what isn’t allowed in these industrial areas. It is also reasonable to acknowledge that abandoned and vacant sites within these zones—some of which require environmental cleanup—are not suitable for residential or recreational development.

In the past four decades, new industries have emerged.

Technology has changed manufacturing by implementing environmentally cleaner processes. What might have been considered heavy industry in 1971 might not be considered such in the second decade of the 21st century. No one is demanding changes to the environmental protections that are provided by the CZA. What is being proposed is simply a discussion by all affected parties to consider if there are reasonable adjustments within our grasp that can attract new business to these industrial areas, promote economic development and create good, well-paying jobs.

Delaware has enormous infrastructure needs in education, recreation, technology, transportation, energy, communication and water/wastewater. Meeting these needs leads to new economic continued on 49 3

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Member

news&Notes Kidding Around Agilent Technologies Brings out the Fun in Science on Take Your Kid to Work Day By Alex Homer For one day this summer, the offices of Agilent Technologies in Wilmington echoed with vibrant energy, as more than 60 kids funneled through the building to learn about their parents’ jobs.

For 10 years, Agilent has hosted “Bring Your Kid to Work Day,” and the company takes pride in educating kids of all ages. It’s just one way Agilent encourages kids to pursue an interest in science, technology, engineering and math, better known in education circles as STEM curriculum.

Agilent, since its formation more than 70 years ago, has focused on providing the scientific community with custom equipment, services and laboratory supplies.

This summer, students who visited Agilent were separated into groups according to age and given a tour. After learning about the inner working of Agilent, each group completed activities appropriate for their age level. Younger kids got a lesson in animal science as they created origami whale figures and measured the dimensions of a lifesized, blow-up whale. Information from the Delaware Aerospace Education Foundation (DASEF) was also provided.

“For the younger kids, our main goal is to just get them excited about science,” says Suneetha Tippireddy, an

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Agilent project manager, and one of the day’s coordinators.

Older kids delved into the world of crime scene investigating to see how instruments made by Agilent were used in the field. Each group was given a crime scene, clues, and a staff helper to solve the fictional crime scenario involving a stolen piece of Agilent equipment.

The groups compared handwriting, ran fingerprints, and conducted fiber tests to finger the perpetrator.

For older kids, Agilent provided a

more in-depth look into crucial segments of any business, including logistics, marketing and development. “We want to get them interested in STEM career paths early on,” Tippireddy says.

Each year, the program is a hit among employees and kids, who often ask to come back year after year. Kids love having an activity-filled day with their parent, and employees take joy from inspiring and teaching kids about their livelihood—plus a break from their regular schedule for some fun and a snack.

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Member

news&Notes Great Ape Go Ape zip-line obstacle course has Lums Pond going bananas By Alex Homer While swinging through the trees over beautiful waterscapes on zip-lines and rope swings may sound like a scene from “Tarzan,” the adventure is brought to life by Go Ape, a zip-line and obstacle course that opened at Lums Pond State Park in Bear this summer.

Dan and Jenny D’Agostino, a husband and wife team and the owners of six U.S.-based Go Ape courses, were excited to bring the company over from the United Kingdom in 2010 after a 10-year run of success with over three million visitors. They chose the Lums Pond location because of the scenic beauty of the area. “The area allowed us to create a visually stunning course,” Dan D’Agostino says.

Go Ape has set up a course 50 feet up in the forest canopy overlooking Lums Pond scenery. The Lums Pond location has five zip lines and 42 obstacles to complete. The course begins with a rope ladder into the trees where visitors test their agility and balance on rope bridges, ladders, tunnels and swings into giant nets. At the end of the obstacle area is a zip-line over the water that carries visitors to the next obstacle location.

There are options to suit everyone’s comfort level, and since opening in July, the company has garnered rave reviews from participants of all ages and fitness levels. “No one type of person does this course,” says D’Agostino. “A 92-year-old grandma has done it.”

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Go Ape makes safety and fun priorities for all of its customers. An in-depth, 30-minute safety course must be completed before setting out on the adventure.

Half the training is spent on the ground learning how your harness works and how it keeps you safe. The last 15 minutes are spent on a smaller version of what you will encounter on the course: obstacles, ladders, Tarzan swings and zip lines.

Naturally, Go Ape is a great spot for business and corporate retreats. Go Ape encourages groups to come and test their agility, balance, and strength up in the trees with friends, coworkers, and even the boss. “Even though we don’t have a specific guide for leadership activities, the adventure creates an organic experience for a team to work

together and help each other,” says D’Agostino. Partaking in fun outdoor activities are not only good for personal health but for the health of a company as well.

The Lums Pond team has already taken on a business group of 100, and can accommodate groups of any size.

Go Ape prides itself in giving back to the state parks where they’re situated. D’Agostino worked closely with the Delaware Department of Natural Resources and Environmental Control to ensure they do their part to help out. Go Ape gives a portion of its profit to state parks, and helps to organize clean-ups and educational programs.

For more information, visit www. goape.com.

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PLEASE JOIN 2013 CHAIR CAROL AMMON FOR THIS YEAR’S FESTIVITIES 1990 P.S. du Pont Crawford Greenewalt Joseph Tatnall

2001 Werner C. Brown John W. Rollins, Sr. 2002 T. Coleman du Pont Robert W. Gore

1991 Oliver Evans Wilbert & Genevieve Gore 1992 Alexander F. Giacco George Lobdell

2003 John B. Campbell Sally Hawkins 2004

1993 Joseph Bancroft Irving S. Shapiro

Leon N. Weiner Marvin (Skip) Schoenhals

1994 Jack Burris Arthur S. Carota E.I. du Pont

2005 Leonard W. Quill Leon F. Slocomb, Jr. 2006 Murray Berstein Foster Friess

1995 Joshua & Thomas Gilpin Edward Goett

2007-2008 Alan B. Levin Frank J. McIntosh

1996 Walter S. Carpenter David D. Wakefield

2009 Craig A. Rogerson Dian C. Taylor

1997 Joshua Heald Edgar S. Woolard, Jr.

2013 LAUREATES

1998 Carolyn S. Burger Harry Levin

Peter Minuit Dan Butler

1999 Frederick G. Krapf, Jr. Bernard J. Taylor II

2010 Carol A. Ammon Mark A. Suwyn 2011 Alan R. Burkhard James A. Wolfe 2012

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Thursday, September 19, 2013 5:30 p.m.

Harry’s Savoy Grill, Naamans Road FOR INVITATIONS CONTACT ROB EPPES AT JUNIOR ACHIEVEMENT (302) 654-4510 OR ROB@JADEL.ORG

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Member

news&Notes Grand Central Need a unique meeting space?

Consider the Grand Opera House

By Larry Nagengast Looking for a different space for your business meetings and special events in Wilmington?

It might be time to try something Grand.

The Grand Opera House, a relatively new entrant on Delaware’s meeting scene, offers six rooms in a variety of sizes, capable of serving anywhere from 20 to 300 guests, plus Copeland Hall, the Grand’s 1,140-seat main theater, and the 305-seat baby grand theater. An exclusive catering arrangement with the Chelsea Tavern, just across Market Street, makes food service arrangements a snap.

“Rental revenue is crucial for the present and future sustainability of The Grand, and not just for performances but also private parties, weddings, and corporate meetings. It’s a mutually beneficial opportunity. We provide a uniquely beautiful and historic setting for someone’s special event while we also generate much needed income to support our nonprofit mission. It’s a win-win,” says Steve Bailey, the Grand’s executive director.

In the last two or three years, Grand managing director Mark Fields explains, the Grand has moved from “renting space when people came to us [to] taking a more aggressive posture.”

Event rentals “offer the opportunity to generate more revenue out of a facility we already have,” he says, and that revenue will help offset the Grand’s $600,000 annual heating and maintenance costs. The Grand has a tiered

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rental schedule, with commercial rates and discounts for nonprofit groups.

Several major Delaware businesses have already used the Grand for special events, including the Delaware Air National Guard, EDiS, Capital One, and CAI, according to Julia Dougherty, operations manager and rentals coordinator.

The Cab Calloway School of the Arts, Delaware College of Art and Design and Springfield College have held graduation ceremonies there.

Joe Van Horn, operating partner at Chelsea Tavern and its Chelsea at the Grand arm, calls the partnership “a marriage made in heaven.”

The Grand doesn’t have a kitchen, he explains, nor does the Chelsea Tavern or the Ernest & Scott Taproom, two blocks to the north but under the same ownership, have rooms capable of serving large events.

“If someone comes to us and wants to do a party for 75 people, we suggest that they consider the rooms at the Grand and let us do the food service,” he says. “We fit the party to the space.”

Aside from the two theaters, the largest space at the Grand is the bright, high-ceilinged Studio One, which can be configured for a wedding reception to seat nearly 250 and still have room for a dance floor. “You could have the

ceremony on the stage of the baby grand and walk upstairs for dinner in Studio One,” Field says.

“It’s a cool wedding space,” Van Horn adds.

Smaller spaces include the Ninth Muse, featuring contemporary furnishings and signed posters of memorable Grand performers, and the Sarah Bernhardt Salon, a Victorian-style twolevel parlor with crystal chandeliers and a bar. The Ninth Muse can accommodate 20 seated or 40 standing; the salon’s capacity is 40 seated, 70 standing.

The History Hallway and the baby grand lobby are open spaces best used for receptions and networking events, while the Wesler Room, which can accommodate 100 seated or 150 standing, is suitable for mid-sized meetings and social events.

The Grand is currently hosting about a dozen special events a month, so there’s plenty of room for growth, Dougherty says.

“We’re not a catering hall. We’re not a hotel, so it’s not something people think about immediately,” Fields says.

“Right now, for us it’s an awarenessbuilding process.”

For more information, visit www.the grandwilmington.org.

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Member

news&Notes Why Ask Y? Q&A with Deborah Bagatta-Bowles, CEO of YMCA Delaware By Rebecca Ryan In June, Deborah BagattaBowles became the new leader for seven YMCA locations in Delaware, after a 23-year YMCA career mostly spent at the YMCA of Greater New York.

“I am looking forward to the move overall,” she says. “I’m also really looking forward to becoming a part of a big Y, one with a great reputation, has an incredible impact. I love the state of Delaware, and I’m excited to move here in general.”

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Delaware is a close-knit community. What have you heard about the locals, the community, “the Delaware Way”?

I have heard a little bit about how people are lovely and collaborative and polite, and I would say in my first few days here that’s shown itself to be true from everyone on the streets, to everyone else I’ve met. So, I look forward to seeing what that really, really means.

Is the YMCA member in White Plains different than one in Westchester? Or Delaware, for that matter? Do you cater to them in different ways?

I think you have nuances from Y to Y, but I like to say a Y is a Y is a Y. White Plains was a small city, so we had that urban feel like you have here in Wilmington. But we had suburban branches that were heavily focused on childcare and camp. So it’s a lot of the same kind of feel I think.

A YMCA in an urban setting might mean

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something different to its members than one in a suburban setting.

Do you craft your services and your messaging any differently for the urban Y’s?

You definitely craft it to the community. I think an urban setting should have different kinds of scheduling around people having to get to work quickly, and workout at lunch time. Their childcare needs may be a little bit different, but families need the same kinds of things. They need support for their photo By Nick Wallace young people. I think in the suburban locations you may have a little heavier youth What sort of unique challenges do you population, but we have many, many anticipate in your new position here? children in the downtown areas.

Well, I think our state runs 100-something miles from top to bottom and we have many, many communities so it’s Describe your leadership style. What really about the YMCA going in to each makes you an effective leader? and every one of those communities and I would say my leadership style is colmaking an impact—how do we get to all laborative. I hire strong people deliberthose young people and families? ately. I want them to come in and do a great job and my job is to support them and enable them to do a great job. So What are some your goals for DE YMCA? I would say collaboration is the thing I I think to grow this YMCA, to build really focus on in leadership. new Y’s in parts of the state that are

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underserved. I also think to really find the pockets of need where the Y can have the biggest impact and to really create that wonderful safety net in an environment where you have care for children, care for the older folks in the family, and all the health and wellness stuff in the middle.

Do you have any plans for new programs or ideas to bring in members?

I think a heavy focus on a lot of the things we already do very well. Aquatics, the Y diabetes prevention program, childcare—for working parents in the state, that’s really one of the most important things. But also, attention to the public health side of things. Obesity, diabetes prevention—those are things I think the Y could really have incredible impact on just life and health in the state.

Why did you choose the path of working with the YMCA? I would say from the time I was a young teenager I wanted to help people.

And I always knew that I would be in career that helped people. And I didn’t know what that was going to look like, and for a long time it was just in the health and fitness sector, but then I found the Y and it just felt like home, and a way to do that from the youngest babies all the way up to our 90-year-old members, so it’s great.

Why did you choose to come to Delaware rather than staying where you were in New York or elsewhere?

Well certainly I was attracted by the reputation of this YMCA in the state. I was certainly attracted by Delaware itself.

I love Delaware. I’ve spent a lot of time continued on 12

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Word on the Tweet

The DSCC’s best from the Twitterverse Brian DiSabatino @BrianDiSab Heffron says we haven’t seen this kind of jobs dilemma in DE since 1930s.

Where is the jobs plan?? http://ow.ly/ nvLIb @DEStateChamber GS Chesapeake Bay @ GSChesapeakeBay Congratulations! “@DEStateChamber Joan Verplanck awarded Business Community Partner award DSCC’s Women in Business program @ NAWBODE #netde”

DE State Chamber @ DEStateChamber Congratulations to Senator Gary Simpson and Representative Bryon Short for winning the DSCC Friend of Business award!

Unique Impressions @ UniqueDelaware20 Jun Head Sherpa Greg Gurev proudly wears yak hat at today’s @mysherpa breakfast mixer. @ DEStateChamber #netDE Gov. Jack Markell @ GovernorMarkell In #DoverDE at the @SheratonDover to recog. our General Assembly for their efforts this legislative session. @ DeStateChamber #govDE #netDE DE State Chamber @DEStateChamber Great panel discussion- Sec Sills; Denis Dunn, AT&T; Bobbie Brooks, SSD Technology Partners; Ernie Dianastasis, CAI

DE State Chamber @ DEStateChamber “1.2 million jobs were created in one year due to the progress of the Internet” - Denis Dunn of AT&T DE State Chamber@ DEStateChamber “Of the 50 states, Delaware has more Internet capacity in than any other place in the US” - Denis Dunn of AT&T

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Member

news&Notes Q&A continued from 11 up and down the beaches of Delaware with my children. So, when I learned that there was a job opening here I just thought, “Wow, whoever gets that is going to be really lucky,” and I was the lucky one.

What are some ways to attract more kids and keep them active?

I think we have to be relevant to kids.

It’s easy when they’re babies and we can bring them to the pool, and when they’re in childcare. But when they get to be 10 or 12 or get into high school, the Y isn’t as cool as it used to be. So I think making it relevant—teen centers, late night teen centers, teen programming, teen leadership programs in places where teenagers and middle schoolers can really find themselves and develop leadership potential, in a supervised setting but one that feels like it’s their own, their own place.

Is it more vital now than ever to engage kids in physical activity?

I think certainly the obesity epidemic points to that, but I think there are other reasons to engage kids in physical activity. Kids have a lot to deal with; it’s not easy being a young person right now.

You have so much pressure, families are financially challenged. And I think when kids exercise and play sports, and just engage in their own personal pursuits, particularly on the physical side, it helps them de-stress and focus on what’s important: doing well in school, having good friends, and sometimes they find those friends and those opportunities even in the YMCA doors.

How do you convince kids to put down their PlayStation and go to the YMCA or

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go to Day Camp or basketball lessons or whatever the case may be?

We have to be more fun than the PlayStation. We really do. We have to be where all your friends are. All your friends are there, and there is something happening, something wonderful, and sometimes if we provide a little food that helps as well. But again, making if fun, making it accessible, having the right leadership, people who relate well to young people and pull them in. And I think what is great about a YMCA is not every kid is going to be the star of the baseball team or the track team, but they can swim a lane, they can bounce a ball, they can work out on their own.

They can join leaders club. There is something there that fits every child.

What sort of educational role does the YMCA play? Not only with exercise, but nutrition, dealing with stress, and staying healthy overall?

I think that the Y has the opportunity to have incredible impact in terms of educating the public on how to be healthy in a way that fits their lifestyle.

So you might have someone who has not been in a gym or eaten well in sometime and we can work with that person.

And we can work with the marathoner to improve their performance. So, I think there are a lot of opportunities to teach people about how to bring all that in to their lives in a way that fits them.

The local YMCAs also have a very active senior crowd. How would you like to engage them, cater to their needs?

I just think that with seniors it’s all about community and having those opportunities for them to gather and, again, a way that is relevant to their age.

Having classes that are suited to their

needs. Everything from water exercise to chair exercise to the regular 50 and older classes that a lot of our seniors partake in. But I think about creating opportunities for people to create communities within the Y, and I think the Y does a really good job of that with seniors.

You have a track record for growing membership. What are your methods or plans to bring in more members and create an even stronger community?

I think one of the things I really focus on is having our people outside the Y, to go out and meet with people. Whether it’s meeting with local businesses or employers, participating in all the local street fairs, just being out there in the community so people can associate a face with the YMCA. Because sometimes it is hard to walk into a door where you don’t know anyone, it’s like a foreign country for a lot of people. But If they meet me at a street fair, they are much more inclined to say, “Hey, I’m gonna go see Deborah at the Downtown Y.” So getting out there in a big way, and again I think the programming is important because it has to be relevant in that particular community.

What do you think builds a strong community?

I think when everyone is cared for it builds a strong community. When the baby has a place to go when mommy and daddy go to work, when grandma has a place to meet friends. I think that’s a strong community. Whenever someone is left out in a pocket of that community, that community is weakened. And I know this is going to sound biased, but a strong community has a strong Y right in the middle, and that has been proven continued on 19

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Gilman Bowl Honorees Where are They Now? On November 13, at the 15th Annual Superstars in Business Awards Luncheon, the Delaware State Chamber of Commerce and its Small Business Alliance affiliate will award the Marvin S. Gilman Bowl to another worthy candidate.

Since 2008, The Gilman Bowl has gone to “an individual who has made outstanding contributions to small business and non-profit organizations of Delaware.” The Bowl is named in the memory of Marvin S. Gilman.

In those five years, we’ve seen some superlative Gilman Bowl recipients:

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2008: Albert R. Morris, A.R. Morris Jewelers Morris, the founder of Wilmington’s legendary A.R. Morris Jewelers, thanked his family first and foremost when given the prestigious award. “We try to do what is best for the community and without [my family’s] help, I couldn’t achieve it,” he said in 2008. Today, Morris is retired and living in North Wilmington.

2009: Barry Crozier, Belfint, Lyons & Shuman “I was very surprised. Embarrassingly so,” Crozier says of the honor. “It’s an individual award, but my partners and my staff enable me to do a lot of things within the community.” Today, Crozier is managing director for Belfint, Lyons & Shuman, and a member of the DSCC’s Board of Directors Executive Committee.

2010: Alan Levin and Family The Levin Family was well-known for its tremendous contributions in Delaware, even before Alan Levin

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became the Director of the Delaware Economic Development Office in 2008.

Alan’s father, the late Harry Levin, founded Happy Harry’s drugstore in 1962.

Before being acquired by The Walgreen Company in 2006, Happy Harry’s counted 76 stores across the region.

2008

2011: Michael Uffner, Delaware Cadillac, Saab, Subaru, Kia “I knew Marvin Gilman and his wife, and to have an award given to you that is named after them is about the highest honor than you can receive,” says Uffner, who keeps his Gilman Bowl in his office, where he is currently the president, CEO and chairman of Delaware Cadillac, Saab, Subaru and Kia of Wilmington. “In terms of small business, this is the small business award. I was humbled by the whole experience.”

2012: Fred Sears, Delaware Community Foundation Having undergone hip surgery less than a month before the awards luncheon, Sears wasn’t even a sure thing to make it. “Walking to the venue and sitting through the program was asking a lot,” he says. But Sears and his friends at TD Bank persisted. A former top dog in the banking industry, Sears endeared himself to Delawareans everywhere thanks to his efforts leading the Delaware Community Foundation—which steers organizations toward charitable giving.

Sears is also actively involved on the boards of Christiana Care, the Port of Wilmington, the Rodel Foundation, and the Delaware Leadership Program.

2009

2010

2011

2012

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Member

news&Notes

Expansive, family-friendly Hockessin Athletic Club boasts five pools and more than 90 pieces of exercise equipment.

Business Spotlight

Hockessin Athletic Club

When Hockessin Athletic Club opened its doors in June 2007, it hit the ground running.

Six years later, the popular club is still chugging along with camps for children, childcare, classes, five pools, more than 90 pieces of exercise equipment. And all in a state park, no less.

“We actually replaced the mushroom houses,” says Lisa Maguire, marketing director for Hockessin Athletic Club. Club officials helped with the restoration and moving of the historic Tweed’s Tavern.

As a part of Tweed Park, the club participates in maintenance of the park.

“It was a lot of work,” Maguire says, but Hockessin Athletic Club was meant to be a larger, family-oriented club.

Hockessin was an obvious location for the business for its wealth (it was most

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By April Hall

Hockessin Athletic Club is not meant to just be a place for people to hop on a treadmill or take a morning yoga class.

It’s meant to be a community center, recently named one of the country’s 25 most affluent cities) and the park location certainly made it scenic.

Adults can indulge in the café for a full dinner or a quick bite—members receive a café credit every month. Aside from the walking trails outside and the pools inside, there is also a Kid’s Zone with everything from climbing nets to arcade games.

“We offer educational services as well and have fully licensed preschool for ages 2 to 5,” Maguire says. She says 150 to 200 kids go through the athletic

club every week.

In addition to the two hours of childcare available every day, new parents can bring their babies to the Infant Swimming Resource classes where infants learn to self-rescue should they fall into a pool.

Hockessin Athletic Club is not meant to just be a place for people to hop on a treadmill or take a morning yoga class.

It’s meant to be a community center, Maguire says. And with as many as 400 employees working during the summer, this center could be its own town.

Se p t e m b er / Oc t o b e r 2013 | Delaware Business

8/29/13 9:56 AM

(302) 428-0712 mcconnellco.com

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Member

news&Notes nonprofit Spotlight

Rodel Foundation of Delaware

It’s no secret that Delaware is leading the charge in U.S. school reform. But such efforts began long before Race to the Top was even created.

Rodel Foundation of Delaware was founded in 1999 by William Budinger, who started a successful business in his garage 30 years before it was folded into Dow Chemical. With his brother Bill and daughter Susan, the three set out to “address what they believed to be the most important issue for our future: preparing students for a 21st century global economy and a more diverse world.”

The goal is to have Delaware’s education system be one of the greatest in the world by 2020.

“They knew Delaware could be more nimble and had the talent to make an impact on the country,” says Paul Herdman, president and CEO of Rodel Foundation of Delaware. As a small state known for bipartisan cooperative political work, school

››

reform had a good chance of taking hold in the Diamond State and spreading through the rest of the country.

Vision 2015, a joint public/private project within the Rodel Foundation, was established in 2005. As the organization looked to kickstart school reform and put plans together in 2006, President Barack Obama initiated the Race to the Top national school reform plan. Vision 2015 was able to dovetail its work into the RTT voluntary grant application process and Delaware became the first in the country to win a grant, netting $106

CEO Paul Herdman (far left) continues to strive for education reform.

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By April Hall

million for state schools. In the second round of funding, Delaware won an additional $49.9 million for early childhood education.

Rodel focuses on three aspects of education reform: partnership, policy and seed funding. They look to “international best practices.”

Partnerships are showcased in places like the implementation board made up of business leaders, education union officials, charter school founders and Delaware’s secretary of education. The group meets every six weeks.

“The board helps us navigate tricky waters of school reform because it’s harder to demonize someone who’s been demystified,” Herdman says. By working together, stakeholders from taxpayers to teachers hear each other’s point of view firsthand. “We’re not always going to agree, but we try and think about it in terms of moving the public discussion forward. “(The implementation board) promised we would all stay at the table if we agreed with 80 percent of the agenda. In order for us to effectively move the system to the next level, we need to put our differences aside to some extent,” he says.

Se p t e m b er / Oc t o b e r 2013 | Delaware Business

8/29/13 9:56 AM

P.O. Box 232 Wilmington, DE 19899 Phone 302.655.7718 Fax 302.655.7918 rdubroff@finalfocus.com

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see it all at www.finalfocus.com

DICKDUBROFFFINALFOCUS

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Welcome New Members 3E Marketing Solutions

BSI Exhibits

nects people to jobs, resources, monetary

Ms. Donna Duffy 1201 N. Orange St., 9th Floor Wilmington, DE 19801 (302) 268-6234 www.3emarketingsolutions.com

Mr. Stephen Berman 404 Industrial Park Drive Yeadon, PA 19050 (610) 622-2100 Fax: (610) 622-0773 www.bermstudios.com

benefits, workplace protections and labor

3EMS provides marketing implementation,

BSI Exhibits handles production for all types

consulting and coaching in the areas of

of media.

Mr. Jerrell Hill 2207 Concord Pike Suite 411 Wilmington, DE 19803 (484) 452-6248 Fax: (484) 452-6249 www.DurianElectric.com

digital marketing, social media, content creation, database management, brand strat-

Connolly Gallagher LLP

egy, and more.

Mr. Arthur G. Connolly III The Brandywine Building, 1000 West Street Suite 1400 Wilmington, DE 19801 (302) 757-7300 Fax: (302) 757-7299 www.connollygallagher.com

American Forest & Paper Association Mr. Paul Poe 1111 19th St. NW Suite 800 Washington, DC 20036 (202) 463-2596 Fax: (202) 463-2424 www.afandpa.org

cal construction, maintenance, fire alarms, security systems, telecommunications, new construction, residential wiring, and commercial wiring.

Mr. Eric Engel 151 N. DuPont Highway, New Castle Airport New Castle, DE 19720 (720) 374-4200 Fax: (720) 374-4375 www.frontierairlines.com

reorganization, wealth planning, corporate structuring, commercial real estate, and per-

and marketplace advocacy.

sonal services.

Ames Enterprise LLC

DE Division of Vocational Rehabilitation

sandwich line-up while offering more than

Ms. Cynthia Fairwell 4425 N. Market Street P.O. Box 9969 Wilmington, DE 19809-0969 (302) 761-8275 Fax: (302) 761-6611 www.delawareworks.com

150 plus soups rotating 12 soups daily.

The Delaware Department of Labor con-

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Durian Electric, LLC, focuses on electri-

Frontier Airlines, Inc.

industry through fact-based public policy

18

Durian Electric, LLC

munity, focusing on civil litigation, business

pulp, paper, packaging, and wood products

dining concept offering a robust salad and

strong economy.

in Delaware and stature in its legal complanning, governmental advice, business

Ames Enterprise LLC is a fast and casual

independence, workplace justice and a

Connolly Gallagher is a firm with deep roots

AF&PA serves to advance a sustainable U.S.

Mr. Eric Ames 6 Renee Court Newark, DE 19713 (302) 444-4011 www.zoup.com

market information to promote financial

Frontier Airlines is a wholly owned subsidiary of Indianapolis-based Republic Airways Holdings Inc, an airline holding company that also owns Chautauqua Airlines, Republic Airlines, and Shuttle America.

Harvest Community Bank Ms. Marianne Piser 285 N. Broadway Se p t e m b er / Oc t o b e r 2013  |  Delaware Business

8/29/13 9:56 AM

Millsboro, DE 19966 (302) 934-3123 Fax: (302) 934-4108 www.mountaire.com

Q&A continued from 12 over and over again around the country.

When communities have strong Y’s, they are in great shape.

Mountaire Farms is a fast growing agricultural food processing company with more than 6,000 employees at facilities in Delaware, Maryland and North Carolina.

With a commitment to quality, service, and value, the company is well positioned

Pennsville, NJ 08070 (856) 678-8740 www.HarvestCommunityBank.com

to serve customers locally, nationally and

Harvest Community Bank is a full service

National Pump & Compressor

community bank.

Mr. Otto Steffers 900 West Basin Road New Castle, DE 19720 (302) 395-0110 Fax: (302) 395-0115 www.npcrents.com

Kuehne Company Mr. Alan Rogers PO Box 294 Delaware City, DE 19706 (302) 834-4557 Fax: (302) 834-7628 www.kuehnecompany.com

worldwide.

and services at fair prices, to manufacture, package and distribute our products in a safe and environmentally responsible manner, and to encourage and recognize employee contributions in order to help us accomplish our mission.

industrial machinery, equipment, repairs and supply.

Stratfi-Strategic Foresight Investments, Inc. Mr. James H. Lee 1201 N. Orange St., Suite 742 Wilmington, DE 19899 (302) 884-6742 Fax: (302) 573-2507 www.stratfi.com

Mohegan Sun at Pocono Downs

Stratfi is a Wilmington-based investment man-

Ms. Kelly Connors 1280 Highway 315 Wilkes-Barre, PA 18702 (570) 831-2255 www.MoheganSunPocono.com

agement firm with a unique approach to cap-

Mohegan Sun at Pocono Downs has a 20,000-square-foot Convention Center with a 238-room hotel, gaming, harness racing, shopping and dining.

YMCA Western Family Branch Mr. Paul Stanzione 2600 Kirkwood Highway Newark, DE 19711-7251 (302) 453-1482 Fax: (302) 453-1610 www.ymcade.org/branches/western The YMCA is an association of people of all

Mr. Roger Marino 29106 John J. Williams Highway P.O. Box 1320

ages, ethnic groups and religious affiliations

DSCC_SeptOct13.indd 19

The YMCA has a long list of programs and services. What are some that people might not know much about? Any hidden gems among classes, programs, and services?

I think that we offer just about everything you could think of. I think that is what is surprising to people. They come in and they night a find a Pilates class, they might find a senior class, they’ll see babies doing swim and gym classes. So I think that’s what is the hidden gem, is that people don’t really understand how deep and how much impact all these programs have.

turing investment returns while minimizing risk.

Mountaire Farms, Inc.

Delaware Business | Se pt e m be r/ Oct o be r 2013

Oh, definitely. I’m very excited. We were just talking about which groups I should engage with immediately. And certainly, I’m really invested in attracting the brightest and most innovative and influential minds to our boards, and so that is a big part of what I will be doing is getting out there to recruit for our association board. But also to partner.

We want to partner and collaborate as well.

National Pump & Compressor specializes in

Kuehne Company is committed to providing customers with high quality products

As a new leader in the state at a local institution, are you looking forward to getting out and meeting other leaders?

Anyone or any place in particular?

that strives to cultivate the human potential, self-esteem and dignity of all people.

What are your fitness habits? What exercises do you hate?

I don’t hate any kind of exercise. I am only a fair swimmer, and I’ve got big hair so you’re not going to see me in the pool at lunch time, but I will do anything I can fit into the day. Whether it’s a long walk with the dogs, a run, you might see me in the weight room at lunch time at the Y, I love it all. Those are my roots—health and fitness, so any day that I hit the gym is a good day. n 19

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1.

1. Joan Verplanck and Rich Heffron presented Rep. Bryon Short with the 2013 Small Business Guardian Award at the End-of-Session Legislative Brunch on June 19.

State Chamber Scene 2.

2. Gov. Jack Markell addressed the crowd assembled at the Dover Sheraton during the at the End-of-Session Legislative Brunch on June 19.

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3.

3. Attendees posed near the treehouse outside the Dogfish Head Evening Mixer on June 4.

Photo by Brian Mulligan.

4. Cynthia Stant, Paul Steele, Barbara Steele and Judy Lodge joined the DSCC at the Dogfish Head Evening Mixer on June 4.

Photo by Brian Mulligan.

4.

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State Chamber Scene 5.

6.

5. The Young Executives Committee hit the pub after a Golf Outing on May 31 at Deerfield. Photo by Brian Mulligan.

6. Matt Grygiel of M&T Bank launched a drive during the Young Executives Committee Golf Outing on May 31. Photo by Brian Mulligan

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7. Nick Benz of Dogfish Head led

7.

an off-centered discussion at a June 4 Evening Mixer. Photo by Brian Mulligan

8. Rep. Bryon Short, Steve Lehm, Rep. Daniel Short and Rep. Harvey Kenton enjoyed the Endof-Session Legislative Brunch at the Dover Sheraton on June 19.

8.

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State Chamber Scene 9.

9. At the End-of-Session Legislative Brunch on June 19, Christy Myers, Ed Snyder and Brenda Cibroski posed near small business exhibit tables.

10. Aaron Siemanowski and Mike Vanderslice help serve lunch at the Sunday Breakfast Mission during a Young Executive Committee community outreach event on May 23.

10.

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11.

11. Attendees got an up-close look at a Frontier Airlines aircraft during a kickoff event on June 26.

12. Joan Verplanck (center) accepted the Business Community Partner award, which was given to the DSCC’s Women in Business program at the 2013 National Association of Women Business Owners award ceremony on June 26.

12.

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Be a

SUPERSTAR in BuSineSS

Small Business, Great Big Event

SAVE THE DATE The 15th Annual Marvin S. Gilman Superstars in Business Awards Luncheon

Wednesday, November 13, 2013 Keynote Speakers: Frank and Donna Masley of Masley Enterprises, Inc.

Sponsorships and advertising opportunities are available.

Call (302) 576-6564 for details.

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Se p t e m b er / Oc t o b e r 2013 | Delaware Business

8/29/13 9:56 AM

2013 Guide to Manufacturing

Plus: The History of DEMEP, Driving Success at Analytical Biological Services, Inc. Delaware Business | Se pt e m be r/ Oct o be r 2013

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Procter & Gamble Dover Wipes Plant The Dover Wipes Plant is located in West Dover and was built in 1973.

The Plant produces Pampers® and LUVS® baby wipes for families in North America.

The employees are excited to be celebrating the plant’s 40 years and to make products to improve babies and mom’s diaper changing experience. For 40 days, employees will participate in activities like a green day of recycling, toy donation day for local charities in need, and other employee engaging activities. The activities lead up to a family day of fun which includes retired employees and their families.

P&G is looking forward to the next 40 years in Dover!

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Letter from the Chair In 1999, then-Governor Tom Carper and Delaware Tech President Orlando J. George, Jr., forged a partnership that aligned the Delaware Manufacturing Extension Partnership (DEMEP) with the college to provide an integrated and more effective delivery of programs to help small- and medium-sized manufacturers compete and thrive in our economy. Nearly fifteen years later, DEMEP continues to offer our clients high-quality programs that increase efficiency, drive down operational costs and identify new markets and exporting opportunities.

This year has been particularly gratifying as DEMEP successfully completed our Panel Review, a peer- to-peer-assessment process that occurs every two years, and is conducted by NIST (National Institute of Standards and Technology), the U.S. Department of Commerce department that funds our operations. The report commended the strength of our staff, the leadership of our board, which includes business leaders such as Allan Coletta and Brad Walters, the support from our partners, such as the Delaware Economic Development Office, and the commitment demonstrated

by Delaware Tech to provide a solid operational foundation over

the years. In addition, the report provided recommendations and next steps to help us transform our focus on innovation.

We are pleased with this positive report on our current initiatives, but as with all quality organizations, we are equally focused on the future. DEMEP is building on these successes by transitioning our program offerings to include more emphasis on innovation and supporting Delaware manufacturers’ use of the capacity created by lean initiatives to bring new products to the market.

We look forward to using the year ahead to identify not only the best programs to support innovation but also the best vehicles for delivering these initiatives to manufacturers in our state. At an upcoming board retreat, we will gather the best thinking from our board as well as DEMEP clients and stakeholders, including the consultant experts who provide training, and develop a critical strategic plan that will guide and direct us in the years ahead.

As we continue down this path of “continuous improvement” and growth, we ask for your ideas and feedback. Please contact a DEMEP agent in your county if you would like to be involved in our strategic planning process or, more importantly, if you would like to discuss a program that can help you and your business grow.

Sincerely, Mark T. Brainard Executive Vice President, Delaware Tech Vice President and Board Chairman, DEMEP

DEMEP Offerings • Principles of Lean Manufacturing with Live Simulation • Value Stream Mapping • 5S Workplace Organization and Standardization (Creating a Visual Workplace) • Set-up Reduction/Quick Changeover • Total Productive Maintenance (TPM) • Performance Measurement for Lean Enterprise • Leadership for Value Stream Management • Poka-Yoke (Mistake Proofing) • Tools and Techniques for Problem Solving • Team Building for a Lean Culture • Standardized Work

• Cellular/Flow Manufacturing • Lean Office & Administration: Value Stream Mapping for Non-Production Processes (Office Value Stream Mapping) • Pull/Kanban • Practical Statistics Tools • Design of Experiments • Essential Leadership Skills for a World Class Enterprise • ISO9001 Overview of the Standard • ISO9001 Internal Auditing – A Process Approach.

• Six Sigma Greenbelt and Blackbelt • Strategic Planning • (DRG) Driving Revenue Growth • First Line Supervisory Training

• Health & Safety • Health & Safety Training • Lean Product Development: Reducing Time in New Product Development • Lean Product Design: Reducing Cost in New Product Development • 3P: Production, Process, Preparation • Supply Chain • A3 Report Writing • ISO 14000 • ISO/ TS 16949 – 2002: The new global automotive QMS standard • Additional ISO Course Available Upon Request • Innovation Engineering Jump Start, For Small & Mid Sized Companies

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Making Business Better Since 1992 A brief history and overview of the Delaware Manufacturing Extension Partnership

DEMEP’s Mission The mission of DEMEP is to help small- and medium-sized manufacturers substantially improve their quality, productivity and profitability, thereby delivering significant economic benefit to Delaware. This mission is accomplished by assessing the needs and opportunities of the manufacturers, identifying appropriate resources, and creating and managing successful partnerships to support them in achieving these goals.

On the cover: Back row from left to right: Kelly McKeown, John Barone, Rebecca Jaggers, Paul Morris (Interim Executive Director).

Front row from left to right: Kim Kilby, Jim Jones, Sara Collins. Not pictured: Lisa Weis. Photo by Charles Uniatowski Photography

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The beginning The notion of establishing a manufacturing extension in Delaware began in 1992 with then-Governor Thomas R. Carper’s economic development philosophy. A core group of manufacturers and concerned citizens collaborated with Delaware’s Economic Development Office to deliver a manufacturing extension service, an industry-driven 501(c)(3) organization. The group submitted a proposal to the National Institute of Standards and Technology (NIST) and the Manufacturing Extension Partnership (MEP), a catalyst for strengthening American manufacturing, and formed the Delaware Manufacturing Alliance, a standalone manufacturing extension service. It was organized on a non-stock basis without members, meaning that there were no owners, stockholders or members, but managed instead under the direction of a board of directors. In 1998, the organization changed its name to Delaware Manufacturing Extension Partnership (DEMEP) and partnered with Delaware Technical Community College.

A partnership for good The original intent of the partnership was to foster the development of DEMEP through shared resources and efforts. The partnership allowed the organization to improve its effectiveness by removing obstacles inherent in running any small business. As a result of the partnership, new bylaws were adopted and a new Fiduciary Board was elected to reflect the new operational structure.

A path forward DEMEP receives federal funding annually, which is matched by the state of Delaware. Its board of directors is made up of primary

stakeholders, including members of the manufacturing community from all over Delaware. An advisory committee provides an understanding to DEMEP of its client base and plays a role in developing program offerings to address those needs.

In 2012, DEMEP was aligned with the Corporate and Community Programs division within Delaware Tech to enhance collaborations within the areas of manufacturing and workforce development.

Meeting the Needs of Business Today, DEMEP is continuing to forge ahead, while transitioning to address the innovation needs within the state. Staff are engaging in ongoing training to equip DEMEP with the latest techniques in providing innovation services. During this transition period, DEMEP will balance its efforts on continuous improvement offerings, including new product development and innovation tools. Once all staff is trained, DEMEP will be capable of offering innovation activities along with Hazardous Material Emergency Preparedness Next Generation Strategies and the launch of additional Jump Start events in 2014.

DEMEP has seen a recent increase in requests for assistance in achieving International Organization for Standardization (ISO) certification. As DEMEP assists more businesses in this process, it is encouraging clients to benefit from their registration in new ways.

Many clients are seeking certification to maintain current business. In addition, DEMEP is helping them identify new markets and exporting opportunities.

A comprehensive list of services provided by DEMEP can be found on page M3. To learn more about DEMEP’s services and training, visit www.demep.org or call (302) 283.3131. n

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International Quality Found Locally DEMEP Drives Success at Analytical Biological Services, Inc. When Delaware biomedical research company Analytical Biological Services, Inc. (ABS) wanted to move its business to the next level, it decided to seek out ISO certification. ISO stands for the International Organization for Standardization, and is a way for companies to quantify quality standards, and reassure consumers and business clients that products are safe, efficient and good for the environment. In addition, ISO certification provides companies with potential cost savings, access to new markets and environmental benefits. Widely recognized overseas, the certification is becoming more commonplace in the United States–-and more important to a company’s bottom line.

Although there are several routes toward certification, most businesses need the guidance and expertise of a consultant in order to navigate the sometimes-complicated process. That is where the Delaware Manufacturing Extension Partnership (DEMEP) came into the picture. DEMEP is a non-profit organization, affiliated with Delaware Tech, working to provide and transfer lean best practices, quality systems training, and growth and innovation opportunities to the manufacturing and business community in Delaware.

Cheri Miller, director of finance and administration for ABS, says a personal reference led her to contact DEMEP, and a positive working relationship was soon built. “DEMEP showed us how to get state funding to do the training, and led the process,” Miller says. “Everyone in the company had to be trained. You really have to make a concerted effort at all levels of the company, especially top management. If you’re not putting out the resources and allowing people to use them, then it won’t be a success.”

With DEMEP’s help, ABS was able to earn its ISO-9001: 2008 certification in just six months. Jim Jones, a DEMEP specialist, says the company was exemplary in terms of following direction, embracing the process and making the necessary changes. “It was one of the fastest certifications I have ever witnessed,” Jones says.

“They were a group of motivated and intelligent people and they were extremely adept and dedicated.”

ABS’ achievement of ISO-9001: 2008 demonstrates its ability to

consistently provide products and services that meet clients’ needs in compliance with statutory and regulatory requirements. Charles Saller, Ph.D., ABS’ president and CEO says, “The ISO process has been instrumental in realizing our commitment to quality and client satisfaction. ABS’ ISO initiative has had the greatest impact on our mission of making biomedical research faster, easier, and more reliable than any single project that ABS has undertaken. We are very pleased by some of the early results.”

These early results include: • European sales increased by 15.8 percent from 2011 to 2012.

• Total sales have increased by 23.4 percent from 2011 to 2012.

• Early data also suggest that product quality and efficiency has significantly improved.

The scope of ABS ISO 9001: 2008 certification covers providing custom biological products and services for biomedical research and diagnostics laboratories throughout the world. Products include animal and human cells, human tissues, and extracts from cells and tissues, such as: cellular membranes, proteins, RNA and DNA. ISO 9001 certification is necessary for ABS to maintain high quality standards and client satisfaction in a global marketplace.

Leaders at ABS say they are particularly grateful to Jones, who was invaluable as a consultant and trainer, providing expert guidance during this project. “Jim’s guidance was invaluable to ABS in greatly improving our operations and in achieving ISO certification.

Without his assistance, the ISO certification process would have been much less effective and would have taken far more time. We are very thankful for his help,” Saller says.

ABS is looking forward to continued positive results from its certification process. “The way we approach things has dramatically changed,” Miller says. A yearly external audit with a third-party group will ensure that the business keeps up on its changes. “I would definitely recommend that other companies look into this certification,” Miller says.

To learn more about DEMEP’s many offerings, including ISO certification consulting, visit www.demep.org. n

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Fueling Delaware’s Economy

Proudly Supports Delaware Manufacturing Extension Partnership - DEMEP

Delaware City Refining Company LLC 4550 Wrangle Hill Road Delaware City, DE 19706 M7

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Guide to Health + Wellness

A Natural Fit Infusing environmental stewardship and economic know how with fresh ideas, DNREC Secretary Collin O’Mara is helping Delawareans breathe easier

By Eileen Smith Dallabrida Photo by tom nutter

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Guide to Health + Wellness Not everyone in Delaware knows Collin O’Mara, secretary of the Department of Natural Resources and Environmental Control (DNREC).

But everybody in the First State is breathing cleaner air these days. There are more places to hike, bike, paddle a canoe and even zip-line. Folks can recycle at their curbsides without the hassle of separating glass, paper and cans — and without paying higher trash-hauling fees.

In an often insular state, O’Mara is a rare import, recruited by a newly elected Gov. Jack Markell in a nationwide search for fresh ideas to jumpstart Delaware’s environmental and energy initiatives.

“I didn’t know a whole lot about Delaware when I was first contacted about the position,” O’Mara recalls. “But I soon learned that it’s a great place, full of diversity and exciting ideas.”

It is a sweltering summer afternoon and the secretary, dressed in a shortsleeved polo shirt and toting a backpack, has just arrived at the Delaware State Chamber of Commerce office on Orange Street in Wilmington.

At 97 degrees, it’s the hottest day of the year to date. So what temperature is the thermostat set on at O’Mara’s house?

“86 degrees,” he says. “I pushed it up to 92 before I went out.”

O’Mara is the kind of guy who puts on an extra sweater before he turns up the heat in winter. He drives a Prius, his second. The steward of state parks is a nature enthusiast who enjoys hiking with his family. And he is an economist, a man intently focused on the bottom line.

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“I was looking for someone who understood the intersection of protecting the environment, growing the economy and preparing for climate change,” Gov. Markell says. “In Collin, we found someone smart and studied. Collin shared my twin goals of economic growth and environmental sustainability.”

O’Mara was the primary architect of an ambitious plan in San Jose, Calif., to transform the Silicon Valley city into a world center of technology innovation. That made him an ideal match for Markell’s vision to make Delaware a green energy powerhouse.

“Because of Collin’s leadership, we’re one of the top states for solar energy, emissions have declined more than any other state over the past few years, and we’re reducing energy prices and cleaning up the air.”

Since he joined the governor’s cabinet in 2008, O’Mara has focused on efforts to improve both the wellbeing of Delawareans and the health of the state’s economy. He chairs the Regional Greenhouse Gas Initiative Board of Directors and serves on the executive council of the Chesapeake Bay Program; the board of the Climate Prosperity Project; the Delaware Cancer Consortium; the Open Space Council; the Nutrient Management Commission; and the Center for the Inland Bays.

“I knew he could help us develop innovative policies in which Delaware could lead,” Markell says. “Because of Collin’s leadership, we’re one of the top states for solar energy, emissions have declined more than any other state over the past few years, and we’re reducing energy prices and cleaning up the air.”

The guiding principal of San Jose’s Green Vision is the belief that environmental sustainability and smart economic development are not only inextricably linked but entirely compatible. During O’Mara’s tenure as clean tech strategist, the city attracted more than 50 green companies, which generated nearly $2 billion in new investment.

That success in turning green into greenbacks sparked international attention. O’Mara was en route to Paris to speak at the Sorbonne on ecofriendly, profit-friendly development when he interviewed for the DNREC position, driving to Delaware during a layover at BWI airport.

David Hunt, managing director of Delaware Greenways, was one of a dozen community leaders who met with O’Mara as a group during the selection process. In preparation, Hunt and the other leaders sent the candidate background information on their organizations, their challenges and their goals.

“When Collin met us for the very first time he remembered all our names, every one, and the specific materials that we had prepared for him,” Hunt recalls. “It was an early sign of his thoughtfulness and attention to detail.”

O’Mara took office when he was 29, which made him the youngest cabinet secretary in the United States. At 34, he still holds that distinction.

He grew up in Syracuse, N.Y. in the 1980s, a time when children were Se p t e m b er / Oc t o b e r 2013 | Delaware Business

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Guide to Health + Wellness dividing into two camps: the kids who hunkered down in their basements and played video games and the kids who loved to play outside.

O’Mara was an outdoorsy kid who grew up into an outdoorsman. His daughter, Riley Elizabeth, is not yet 2 and already enjoys going on hikes with her parents.

“Her favorite word is ‘out,’” he says. “She wants to be outside.”

But he worries about the kids in the basement now that they are grown up.

“Those kids are now becoming parents—and if they played inside the odds are small that their kids will play outdoors,” he says. “Too many kids are growing up playing in the basement instead of playing outdoors.”

Currently, 38 percent of children in Delaware are overweight. That number is expected to swell to 60 percent by 2030, according to No Child Left Inside, the state initiative promoting outdoor play.

“Collin realizes that there is a strong connection between the environment and public health,” says Hunt. “At Delaware Greenways, we work with DNREC on a number of important issues that impact health, from outdoor recreation to the Bayshore initiative.”

O’Mara path led from Syracuse to Dartmouth University, where he was a presidential scholar. He went on to the University of Oxford, where he met his future wife Lindsay, a Californian who lured O’Mara to the West Coast after they completed their studies in Britain. She is now an education adviser to Markell.

“She is way smarter than I am,” O’Mara says.

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O’Mara’s official state photo shows a clean-shaven man who looks at least 10 years younger than his age, with a direct, blue gaze and a thick shock of blondish hair.

“It might as well be my prom picture,” he says.

O’Mara realizes his youthful appearance is a speed bump when making a first impression but most folks get over that quickly. He was initially turned away from a session on the environment at the State House in Dover by an usher who thought he was an intern. When he met Thurmond Adams Jr., at the time Delaware’s longest-serving state senator, for an introductory breakfast at Jimmy’s Grille in Bridgeville, the esteemed legislator asked the waitress to “bring the boy some scrapple.”

“That’s real change that affects real people, people who no longer start their day by cleaning metallic dust off their cars.”

The secretary ate the scrapple (“mighty tasty,” he says). Then the men got down to business.

Delaware’s political culture is amenable to environmentally sound development. Both the governor and Alan Levin, executive director of the Delaware Economic Development Office, have track records as successful businessmen. Markell served as senior vice president for corporate development at Nextel; Levin was CEO of the Happy Harry’s drugstore chain.

“They have been on the other side of the table,” O’Mara says. “They have been the CEO.” In recent years, the state has struck a number of deals that have had a positive impact on community health.

Since 2009, Delaware has required that every coal-fired unit control its mercury emissions by 90 percent. The state also mandated that $10 million in government help in reopening the shuttered Delaware City Refinery in 2011 be devoted to clean technology. In Claymont, Evraz Steel, the oldest continuously operating cast mill in America, recently flicked the “on” switch for a $16.7 million air cleaning system, in compliance with an agreement between the steelmaker and the state.

“That’s real change that affects real people, people who no longer start their day by cleaning metallic dust off their cars,” O’Mara says.

In the Delmarva Power & Light Co. 2010 Integrated Resource Plan, the utility estimates that cleaner, renewable energy will result in health care savings of at least $1.8 billion in Delaware over the next 10 years.

Despite the advances, there are still challenges. O’Mara acknowledges that improvement in the state’s water quality lags behind the clean-air initiatives, despite converting more than 30,000 septic systems to sewage systems. Runoff from poultry farms, golf courses and roads continues to fuel the problem.

He says it could take as long as 15 years to restore all Delaware’s waterways to a level of cleanliness where it is safe to swim and fish. The strategy is to evaluate each body of water and address its specific challenges.

“We will be treating waterways like brownfields, individual places that need to be cleaned up,” O’Mara says.

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Guide to Health + Wellness When O’Mara took office, Delaware trailed neighboring states in residential recycling—New Jersey rolled out mandatory recycling in 1987— and efforts to get First Staters to pony up extra fees for optional pickups of glass and paper had not caught on.

Markell charged O’Mara with developing a proposal that would remove barriers to recycling. That evolved into Delaware’s universal recycling law, which required trash haulers to offer curbside recycling at no additional cost to consumers.

“The economics were so compelling,” the secretary says. “There is no place to build another landfill in New Castle County and the cost to expand in Kent and Sussex was very expensive.”

Recycling legislation also sparked a bumper crop of new haulers, with competition actually driving down prices.

“The average homeowners actually saw their bill go down by $15,” O’Mara says.

On the jobs front, recycling and other green businesses have yielded 400-plus new jobs, including several small companies that process recycled materials. Previously, recyclables were trucked to Philadelphia or Baltimore.

During O’Mara’s tenure in San Jose, a city with a population only slightly larger than Delaware’s, 3,000 jobs were added to the rolls. The secretary believes Delaware has the potential to add a couple thousand jobs in energy efficiency.

That makes sense to Brian McGlinchey, director of government

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affairs for the Laborers and Employers Cooperative Education Trust (LECET) and president of Delawareans for Environmental and Economic Development (DEED), a coalition of state labor and business leaders founded in 2007.

“The green jobs have not come as quickly as many people would like,” McGlinchey says. “But they are coming.”

DEED’s mission is to support balanced public policies that expand the tax base and create private-sector jobs that enhance the environment.

McGlinchey says O’Mara is a mature and respectful leader, who is intent on gathering input from businesspeople and the community.

“He has his own ideas, certainly, but he is willing to listen to others, too,” he says. “He keeps his mind wide open.”

O’Mara’s philosophy is to make certain businesses know the regulations the state has established for environmental standards but allow companies input on how to get there.

“We tell them were they need to be, but we allow them the flexibility of coming up with ways to comply with the rules,” he says.

It is also O’Mara’s job to crack down on businesses that aren’t meeting standards, including green companies. In July, DNREC levied fines of $1,000 a day against a composting operation near the Port of Wilmington, saying the company was not keep odors under control and had exceeded its waste storage limit. DNREC also dinged the operators of Delaware City Refinery to the tune of $460,200 for releasing pollutants; the company has the option to pay or appeal.

“The refinery has made significant improvements to reduce emissions compared to previous owners,” O’Mara said in a written statement accompanying the June 24, 2013 order. “However, when unpermitted releases occur, the company must be held accountable and encouraged to take proactive steps to avoid future incidents.”

Protecting the environment, including preserving land pressured by development, will become even more important in years to come.

O’Mara notes that the population of Delaware has tripled in the past 40 years and is still growing.

“We are at a point where we either invest in our municipalities or build further and further out,” he says. “The decisions we make now will impact generations to come.” n

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Guide to Health + Wellness

Be Like the Sec… And Hit the Delaware State Park trails By Alex Homer Staying active is a key component to living a healthy lifestyle. Delaware’s Division of State Parks has created The Delaware State Parks Trail Challenge as just one initiatives to help Delaware residents stay active and healthy.

Consisting of 15 trails throughout Delaware ranging in length from less than one mile to seven miles, challenge encourages adults and children of all ages to venture outside, challenge themselves, and experience the local state parks.

Hikers can receive any of three awards: The Explorer Award goes for every five trails completed, Advanced Hiker is for 10 trails completed and Expert Hiker is attained if all 15 trails are completed.

While on the trails be sure to look for the special symbol on signs set up by the Trail Challenge to complete the registration form. Award winners will receive a certificate and patch once the State Parks office receives their completed registration form. Get hiking!

The Trail Challenge Trails include: Rocky Trail Run 2.0 miles, Brandywine Creek Park, Wilmington Indian Springs Trail 1.8 miles, Brandywine Creek Park, Wilmington Hidden Pond Trail 2.8 miles, Brandywine Creek Park, Wilmington Junction Breakwater Trail 5.0 miles, Cape Henlopen Park, Lewes Pinelands Trail 2.0 miles, Cape Henlopen Park, Lewes Walking Dunes Trail 3.1 miles, Cape Henlopen Park, Lewes Prison Camp Trail 0.8 miles, Fort Delaware Park, Delaware City

Riverview Trail 2.0 miles, Fox Point Park, Wilmington Burton Island Trail 1.5 miles, Delaware Seashore Park, Rehoboth Beach Pondside Trail 2.6 miles, Killens Pond Park, Felton Swamp Forest Trail 7.1 miles, Lums Pond Park, Bear Loblolly Trail 4.6 miles, Trap Pond Park, Laurel Twin Valley Trail 3.9 miles, White Clay Creek Park, Newark David English Trail 2.4 miles, White Clay Creek Park, Newark

River View Trail 1.1 miles, Fort DuPont Park, Delaware City

Information on the trails, registration, and all of the Delaware State Parks can be found in any state park office, or at www.destateparks.com/trail-challenge.

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Back to School

Leaders of the Pack Local organizations ensure needy kids are ready for school By Larry Nagengast

Roy Hernandez grew up poor, so he knows what it’s like to head back to school with an empty backpack, or perhaps no backpack at all.

That’s why Hernandez, a risk management team leader at Barclaycard US in Wilmington, last summer asked his coworkers to pitch in and help provide backpacks and school supplies for children who participate in programs at the Latin American Community Center in Wilmington.

“It’s tough to do a job without the tools you need,” he explains.

His colleagues responded with enthusiasm. Counting matching gifts from their employer, they delivered 65 backpacks filled with pens, pencils, paper and other supplies—worth $1,800 overall—to the LACC. They weren’t alone. Employees of the DuPont Company, AstraZeneca and JPMorgan Bank also pitched in, enabling the center to outfit about 150 children with the gear they needed to get the school year off to a good start.

“It’s important that we do this,” says Maria Matos, the center’s executive director. Heads of low income families often “have to decide what to let go, what bill not to pay” so they can buy the clothes and supplies their Delaware Business | Se pt e m be r/ Oct o be r 2013

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children need to start the school year, she says.

Matos has been at the Latin American Community Center for 20 years, and remembers the drive being part of its program when she arrived.

At the Sunday Breakfast Mission on Wilmington’s East Side, needy youngsters have enjoyed the benefit of a backpack campaign for 11 years, says the Rev. Tom Laymon, the organization’s president.

The mission doesn’t just hand out backpacks, it holds a massive back to school rally, with music and inspirational messages, in the EDiS Company parking lot, not far from its facility at 110 Poplar Street.

Last year, the rally drew about 3,000 people and more than 1,200 backpacks were distributed, according to Ray Seemans, the mission’s church and community relations manager.

The drive starts in May, and has the support of numerous businesses and their employees, including EDiS, AstraZeneca, Bank of America, JPMorgan, ARS Fleet Services and Pennoni & Associates. Some contribute backpacks and supplies, others make cash donations, and other volunteer to fill the backpacks and help out at the rally, Seemans says. In addition, several retailers, including W.B. Mason office supplies and Dollar Tree 37

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Back to School

The Sunday Breakfast Mission in Wilmington has held a back-to-school backpack campaign for 11 years. stores, provide significant discounts on bulk purchases.

While both the Latin American Community Center and Sunday Breakfast Mission campaigns primarily serve children who live in nearby neighborhoods, their reach is much broader.

“Most of our kids go to Red Clay schools. Some are from Elsmere and Newport, and a few from the north side of Wilmington,” Matos says.

In addition to children from Wilmington’s East Side and Southbridge communities, the Sunday Breakfast Mission rally attracts participants from as far as Newark and Middletown, and even from Cecil County, Md., and Pennsville, N.J., Laymon says.

“As a rescue mission, we reach out regionally,” he says. “The needs are everywhere and we’re here to help everyone.”

At Barclaycard, support for this year’s Latin American Community Center campaign got off to a strong start.

After collecting enough to fill 65 backpacks last year, he set a goal of 100 this year.

Other managers have gotten behind the effort, and even employees at the company’s Ogletown site a participating.

A week after sending out his first announcement, he had filled 50 backpacks, putting this year’s goal clearly within reach with two more weeks to go.

“It’s great to have a company that fosters this type of community spirit,” Hernandez says. “I have great coworkers. I could not have done this myself.” n 38

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Back to School

Superstars in Education Hits the Road As it does every spring, the Superstars in Education program took its show on the road this year, with stops at W.T. Chipman Middle School in Harrington, and Star Hill Elementary School in Dover.

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Back to School

Next up for DSCC affiliate The Partnership, Inc. is the Delaware Principal for a Day program. For more, flip to page 42.

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You’re invited:

The Sixth Annual Vision 2015 Conference on Public Education

“Realizing the Vision” Wednesday, October 9 8:30 a.m. to 3:30 p.m.

University of Delaware, Newark Register at www.vision2015delaware.org.

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Newsbites

Delaware Tech’s Energy Education and Training Center Earns LEED Platinum Certification Delaware Tech’s Center for Energy Education and Training (CEET), located on the Terry Campus in Dover, earned the United States Green Building Council’s (USGBC) LEED Platinum certification. Tetra Tech of Newark, Delaware served as the building’s architect, with Commonwealth Construction Company of Wilmington serving as the general contractor.

The Leadership in Energy & Environmental Design (LEED) rating systems recognizes practical and measurable green building design, construction, operations and maintenance solutions. Platinum is the highest level of LEED certification available and is reserved for buildings that are designed to be efficient and have a lower impact on the environment. According to the USGBC, platinum-level members represent the world’s most innovative, forwardthinking corporations and organizations – placing Delaware Tech in a very prestigious category. This is the second building on a Delaware Tech campus to become LEED certified.

In 2011, Energy House, the College’s energy education facility at the Owens

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Campus in Georgetown, also earned LEED Platinum certification. A third energy education facility is under construction on the Stanton Campus and is pursuing LEED certification as well.

All three facilities were funded in part by a grant from the U.S. Economic Development Administration.

According to College President, Dr. Orlando J. George, Jr., “This Center is the second in a series of three energy education facilities that are designed to prepare graduates from every county for environmentally-responsible careers of the future. We are helping them become part of the energy and environmental solution by giving them the opportunity to learn firsthand how to improve energy efficiency in commercial and residential buildings. I am extremely proud that the College has earned yet another platinum certification and I applaud the faculty, staff, government and business partners that made this a reality.”

The state-of-the-art facility at the Terry Campus is constructed with an energy-conscious design, building methods and materials with green technologies such as solar array, verti-

cal wind turbines, geothermal HVAC equipment, and a rainwater harvesting system, among other features.

LEED for new construction focuses on design and construction, while also helping to lay the foundation for sustainable operations and maintenance practices once the project has been completed. Upfront planning for green operations and maintenance helps Delaware Tech to ensure that the building continues to perform to its full potential and will prepare students for jobs in renewable energy and energy management fields. Associate degrees are offered in Energy Management and Renewable Energy Solar.

“We are using the CEET building as a laboratory, where our students study the different commercial building systems, such as lighting, the building envelope, and heating, ventilating, and air conditioning systems,” said Mark D’Allesandro, faculty member. “The capstone of the energy management program requires students to perform a commercial building energy audit and construct an energy model of the facility that closely mirrors its energy use.”

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Newsbites AT&T Makes 4G LTE Available in Sussex County AT&T has turned on the nation’s fastest and most reliable 4G LTE network in Sussex County, including Rehoboth Beach, Bethany Beach, Lewes, Fenwick Island, Ocean View, Georgetown, Millsboro and Frankford, bringing customers the latest generation of wireless network technology.

Watch here to see several of the benefits AT&T 4G LTE provides, including: Faster speeds. LTE technology is capable of delivering mobile Internet speeds up to 10 times faster than 3G. Customers can stream, download, upload and game faster than ever before.

Reliability. AT&T not only has the nation’s fastest 4G LTE network, but now also has the most reliable 4G LTE network. According to independent third-party data, AT&T has the highest success rate for delivering mobile content across nationwide 4G LTE networks.

Cool new devices. AT&T offers several LTE-compatible devices, including new AT&T 4G LTE smartphones and tablets.

Faster response time. LTE technology offers lower latency, or the processing time it takes to move data through a network, such as how long it takes to start downloading a webpage or file once you’ve sent the request. Lower latency helps to improve services like mobile gaming, two-way video calling and telemedicine.

More efficient use of spectrum.

Wireless spectrum is a finite resource, and LTE uses spectrum more efficiently than other technologies, creating more space to carry data traffic and services and to deliver a better network experience.

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Kathy S. Schultz, CPA Appointed to the Delaware State Board of Accountancy

Assistant Vice President and Darlene J. Henry as Administrative Assistant.

Mr. Keehan, Mrs. Toy, and Mrs. Henry’s offices will be located at Artisans’ Bank’s headquarters at Red Clay Belfint, Lyons & Shuman, P.A. Center at Little Falls, 2961 Centerville announced that Kathy S. Schultz, Rd in Wilmington.

CPA, Chair of the Tax & Keehan will be responsible Small Business Department, for originating new residential has been appointed to the mortgage loans for the Bank.

Delaware State Board of His has more than 20 years Accountancy by Governor of experience in the mortgage Jack Markell. industry. Toy will be responsiKathy S. Schultz, CPA states, “As a lifelong ble for underwriting mortgage Delawarean and a CPA for 17 loans for sale to various secyears, I want to contribute to ondary market sources. Henry Kathy Schultz both my chosen profession will be responsible for the and to the State of Delaware. I believe closing and post-closing of residential strongly in public service and am honmortgages. ored to serve my profession and home state in this way.”

Bank of America Awards

Gilpin Mortgage Joins Artisans’ Bank Gilpin Mortgage, the leading independent mortgage company in New Castle County for over 70 years has joined Artisans’ Bank. With the Bank’s 152 years of excellence in the residential mortgage business, this will allow for the continuation of mortgage solutions promoted by quality service, local decision and underwriting, competitive rates, and fast approvals. Artisans’ President & CEO Stephen C. Nelson reported that “We are very pleased that three experienced real estate associates have joined the Bank. They are a complement to the existing experienced team of residential real estate professionals and will add to our excellent reputation in the local market that we serve”.

Joining the Bank, from Gilpin Mortgage, are Thomas D. Keehan as Vice President, Vicki L. Toy as

$875,000 to Delaware Nonprofits $875,000 in grants to 20 nonprofits in Delaware to help connect the unemployed, underemployed, veterans, youth and those with disabilities to training and employment opportunities.

“Supporting nonprofit organizations that connect people to jobs and skills is part of our efforts to help improve the financial lives of individuals and customers in the communities we serve,” said Chip Rossi, Delaware market president for Bank of America. “A trained workforce ensures we remain competitive in an increasingly complex and competitive global economy and strengthens the economic health of Delaware.”

Some of the organizations receiving funding include: Jewish Family Services of Delaware has been given a grant to implement a new program service center titled CAVE (Character, Accountability and

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Vocational Engagement). The program is a comprehensive, intensive, and individualized approach to workforce development for adjudicated and reentering youth ages 16-19. The center will be Delaware’s only “one-stop” safe-haven for re-entering youth with an emphasis on life skills, educational attainment, financial literacy, and workforce development. The CAVE will be located in the City of Wilmington. The program will provide youth with skills and tools needed to gain, appreciate, and retain meaningful, long-term employment and ultimately become contributing members of a community.

Delaware Technical and Community College received a grant for a project to improve job placement for underserved Delawareans who complete workforce training programs at their institution. The project aims to improve job placement rates of the approximately 400 students per year who successfully complete a credential or certification program. This project equates to 60 more people being placed in a job for which they have completed a certificate or credential each year.

Easter Seals Delaware and Maryland’s Eastern Shore was awarded a grant to support employment for people with intellectual and/ or developmental disabilities such as Autism Spectrum Disorder or Down Syndrome. The employment rate for people with intellectual disabilities age 16 to 64 years in Delaware is 38 percent, or over 17,000 individuals.

Easter Seals provides Community Experience offering group employment opportunities for approximately 190 individuals, and additionally supports 88 individuals in competitive jobs in the community.

Grants are also being awarded to Big Brothers Big Sisters of Delaware,

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Boys and Girls Clubs of Delaware, Challenge Program, Christina Cultural Arts Center, Communities in Schools of Delaware, Connections Community Support Programs, Delaware Adolescent Program, Delaware Council on Economic Education, Delaware Futures, First State Community Loan Fund, Friendship House, Latin American Community Center, Metropolitan Wilmington Urban League, Teach For America, Tech Impact of Delaware, The Arc of Delaware and United Way of Delaware/Stand by Me.

McConnell Johnson Announces Lease Agreements Two global law firms and a global information technology services provider have leased space for their Wilmington offices in the 1201 North Market high-rise, McConnell Johnson Real Estate announced. “These businesses are recognized as leaders in their fields. They are known for delivering premium service, and they expect the same from their property manag-

Calendar of Events September 4, 2013

For more information, please contact

Evening Mixer at Atlantic Sands Hotel

Arlene Simon at (302) 576-6586 or

5:30 p.m. – 7:30 p.m.

asimon@dscc.com

Location: For more information, please contact Arlene Simon at (302) 576-6586

October 10-11, 2013

or asimon@dscc.com

Legislative Retreat Location: Atlantic Boardwalk Plaza Hotel

September 5, 2013

For more information, please contact

Chamber Chase Golf Tournament

Arlene Simon at (302) 576-6586 or

ALL DAY

asimon@dscc.com

Location: King’s Creek Country Club For more information, please contact

October 22, 2013

Arlene Simon at (302) 576-6586 or

Chamber Leadership with Michele Rollins

asimon@dscc.com

7:30 a.m. – 9:15 a.m.

September 18, 2013

Location: University & Whist Club

Women in Business – Police Chief Christine Dunning

For more information, please contact

9:00 am – 10:00 am

asimon@dscc.com

Arlene Simon at (302) 576-6586 or

Location: DSCC Board Room For more information, contact Kelly

October 23, 2013

Wetzel at (302) 576-6586 or kwetzel@

Networking Breakfast at Masley Enterprises

dscc.com

7:30 a.m. – 9:00 a.m.

September 24, 2013

Location: 1601 Jessup Street

Delaware Networking Station

For more information, contact Arlene

5:00 pm – 8:00 pm

Simon at (302) 576-6586 or asimon@

Location: Chase Center on the Riverfront

dscc.com

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Newsbites ers,” Johnson said. “They know that we will provide top-of-the-line facilities, the best amenities and first-class service.”

In addition, Bain’s Deli will become the first tenant in the food court at McConnell Johnson’s newly renovated Hercules Plaza, 1313 North Market St. DLA Piper LLP is leasing the building’s 21st floor, about 17,050 square feet, and will move in by Oct. 1, said McConnell Johnson partner Scott Johnson. DLA Piper LLP, the AmLaw 100 No. 1 firm worldwide, created in 2005 by the merger of DLA LLP (in the United Kingdom), Piper Rudnick and Gray Cary, has 4,200 lawyers representing businesses in more than 30 countries around the world. It has 15 lawyers in its Wilmington office, including former Delaware Governor and Congressman Michael N. Castle.

Venable LLP, whose practice focuses on bankruptcy and creditors’ rights, moved into its 3,571 square-foot space on the 14th floor in March. Headquartered in Washington, D.C., the firm also has offices in California, New York, Maryland and Virginia.

CAI Inc. recently moved into its offices on the 14th floor, where it is leasing 2,778 square feet. The company currently provides IT services to more than 100 Fortune 1000 companies and government agencies around the world.

Bain’s Deli will open its second Wilmington location in the Hercules Plaza food court in September.

Bain’s is leasing 617 square feet, Johnson said. Bain’s, founded in

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Philadelphia, has been promising “uncompromising quality since 1910.” Its other Wilmington location is at 225 Market St. Two other tenants at 1201 North Market have leased additional space in the building. Marketing Associates, the Detroit-based marketing communications firm, is more than tripling its space in its Wilmington office, from 1,836 square feet to 6,372 square feet. Brown Advisory, an investment management firm, has doubled the size of its Wilmington office, to more than 3,400 square feet.

Green Room Wine List receives Wine Spectator Award The Hotel du Pont announced that the Green Room’s wine list was awarded the 2013 Best of Award of Excellence

by Wine Spectator.

Award winners were recently announced on the web site, WineSpectator.com, and all award winners will also be featured in their August 31 issue, which hits newsstands in July.

“Our second-tier award was created to give special recognition to restaurants that clearly exceed the requirements of the Award of Excellence. These lists typically offer 400 or more selections, along with superior presentation, and display either vintage depth, with several vertical offerings of top wines, or excellent breadth across several wine regions,” says Wine Spectator. In 2013, only 850 restaurants from around the world have achieved this honor.

Nemours Named to 2013 Most Wired List Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware and Nemours Children’s Hospital in Orlando, Florida have both been named to the 15th annual Hospitals and Health Networks magazine 2013 Most Wired list. This is the third consecutive year duPont Hospital for Children made the list, while Nemours Children’s Hospital is being recognized for the first time since opening in October 2012. “Most Wired” is a coveted distinction that acknowledges excellence in the use of information technology in four key areas: infrastructure, business and administrative management, clinical quality and safety, and clinical integration.

Nearly a third of all hospitals nationwide responded, but less than 300 made the 2013 Most Wired list.

The Arc of Delaware receives funding for accessible housing renovations The Arc of Delaware has been named one of 21 organizations to receive funding from the Delaware Community Foundation under their Capital Grants Program. The Arc was awarded $8,000 for accessibility upgrades to a group home for individuals with intellectual and developmental disabilities.

This community group home is one of 81 owned and maintained by The Arc of Delaware throughout the state. As residents live longer due to advances in medical care and improved quality of life, more accessibility upgrades are needed in the homes to allow the residents to age in place.

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Legislative Priority continued from 3

development opportunities, which in turn generates job growth.

The question is: How will we pay to meet these needs?

Solving this dilemma will require creativity and ingenuity. One proposition is to look at the state’s five-percent rule, established by the General Assembly in the late 1980s to compensate for a much more restrictive policy that was instituted in the mid-1970s. This rule restricts the state from borrowing more than five percent of projected revenues from the upcoming fiscal year, as projected by the Delaware Financial Advisory Council.

the five-percent rule to be adjusted up or down according to the interest rate on bonds, with a cap on the top rate. There are others who think the five-percent rule should be eliminated altogether in favor of a more flexible policy, one that would allow the state to borrow for capital needs based on an assessment of the borrowed amount and the cost of debt service. In this plan, the state could borrow more heavily for infrastructure needs when the economic growth is slow and interest rates are low, and limit borrowing when the economy is growing and interest rates are on the rise.

Delaware has enormous infrastructure needs in education, recreation, technology, transportation, energy, communication and water/wastewater. Meeting these needs leads to new economic development opportunities, which in turn generates job growth. The question is: How will we pay to meet these needs?

This was a wise decision, especially during a time when the state was in dire financial trouble and interest rates had reached double digits. Today it makes sense to look at this rule when infrastructure needs are so great and interest rates are in the low single digits.

There are those who feel any government debt should be avoided and others who feel that adjusting the five-percent limit sets a dangerous precedent that could cause rating agencies to drop the state’s AAA bond rating. But there are others who believe that a quarter-century old rule should be reviewed.

Rep. Dennis E. Williams has an interesting proposal that will allow

Does it make sense? How would the rating agencies react? Are there better means of meeting the state’s numerous and necessary infrastructure needs? There is no way to answer these questions without a serious investigation of the five-percent rule along with other sensible proposals.

As John Sweeny said, ideology is easy. Change, meanwhile, is hard. But without change there is no progress, and as any business owner knows, aversion to change will eventually lead to stagnation.

When it comes to economic success and job creation, stagnation is the enemy. n

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Questions? Call Sandy or Adnette at 610-521-6900 ext 102.

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Chamber

Committees & Forums State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com.

Benefits & Services Committee: This committee identifies group-oriented benefits, such as health care coverage, dental and vision care, discounted office supplies, phone service, direct mail, radio advertising and much more to help Chamber members be healthy and competitive. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Education & Development Committee: This committee provides practical, valuable and affordable education and development programs to help existing members and potential members be more successful. Contact: Arlene Simon at (302) 5766586 or asimon@dscc.com.

The Employee Relations Committee: This committee meets each month and brings in knowledgeable experts to discuss ever-changing labor and employment laws and regulations that impact all Delaware businesses. The interaction between speakers and committee members provides a cost-effective and efficient way to obtain up-to-date information that helps employers create or modify personnel policies and procedures before legal problems arise. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy.

Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

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Holding Company Committee: Provides a forum to discuss issues affecting Delaware holding companies on the state and national levels. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Legislative Forum: Members, lobbyists and legislative representatives work together to address legislative issues of interest to Chamber members. Monthly lunchtime meetings feature guest speakers who cover current topics of interest to the business community. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: Arlene Simon at (302) 576-6586 or asimon@ dscc.com.

Transportation Committee: The transportation committee creates a unified voice when making recommendations to the Delaware Department of Transportation. Contact: Arlene Simon at (302) 576-6586 or asimon@dscc.com.

Women in Business Forum: The Women in Business Forum was formed to forge relationships, break boundaries and build a better business environment for women in our community.

Former guest speakers include First Lady Carla Markell, Gov. Ruth Ann Minner, Family Court Chief Judge Chandlee Kuhn, State Reps. and Sens., and business leaders. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com.

Young Executives Committee: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The Young Executives Committee, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com.

Se p t e m b er / Oc t o b e r 2013 | Delaware Business

9/3/13 3:49 PM

Delaware State Chamber of Commerce

Small State. Big Benefits.

The State Chamber Health Plan The cost of employee health care is a top concern among Delaware business owners. DSCC has devised an affordable, quality health care plan for its members. Blue Cross Blue Shield of Delaware announced new reduced rates and added an additional lower-cost plan choice. Visit www.dscc.com/healthplan. htm today or call (302) 576-6580 for more details.

Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station.

Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information.

Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www.dscc.com/rxdiscount.htm.

DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 5988791 to apply, mention priority code FABLHRAQ.

Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit.

Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.

Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents.

bers). Call (302) 655-7221 for more information.

Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Member-to-Member Contact link on the State Chamber’s Discount Directory members-only page or call (866) 876-8464 to activate your member discount.

State Chamber members offer substantial savings on products Access full details on these benefits of and services to fellow members. membership in the members-only section To see the full list of discounts of the DSCC website. For more informaonline, visit www.dscc.com and click on Member2Member tion about obtaining your company’s Discounts. members-only login credentials, please email webmaster@dscc.com.

W.B. Mason Office Supplies W.B. Mason offers Chamber members exclusive deep discounts off their most commonly used items. Discounts are up to 90 percent. Contact Doreen Miller for more information at doreen. miller@wbmason.com or (888) 926-2766, ext. 8358.

Blood Bank Membership Member companies with five employees or less are offered unlimited group coverage in the Blood Bank of Delmarva. Call (302) 655-7221 for more information.

Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-mem-

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For Assistance,

Call the chamber The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide.

This State Chamber staff directory lists phone numbers and Email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

Joan Verplanck 576-6560 President and CEO jverplanck@dscc.com

Linda D. Eriksen Accounting Associate

Marianne K. Antonini 576-6567 Sr. Vice President Finance & CFO mantonini@dscc.com

Ken Evans 576-6576 Member Relations Manager kevans@dscc.com

A. Richard Heffron 576-6563 Sr. Vice President Government Affairs rheffron@dscc.com

Chuck James 576-6562 Account Executive cjames@dscc.com Ambassador Committee

Carol Gabel 576-6578 Executive Vice President cgabel@dscc.com Janine G. Sorbello 576-6575 Sr. Vice President Education & jsorbello@dscc.com Exec. Director, The Partnership Business Mentoring Alliance Principal for a Day Superstars in Education John H. Taylor, Jr. 576-6590 Sr. Vice President & jtaylor@dscc.com Exec. Director, Delaware Public Policy Institute Matt Amis 576-6566 Communications Manager mamis@dscc.com Delaware Business Production Website Cheryl Corn Sr. Vice President Communications

576-6569 leriksen@dscc.com

Arlene M. Simon 576-6586 Committees Manager asimon@dscc.com Patrina Wallace 655-7221 Information Secretary pwallace@dscc.com Kelly Wetzel 576-6564 Program & Communication Specialist kwetzel@dscc.com Women in Business Young Executives Committee Benefits & Services Committee Education & Development Committee Miller Publishing, Inc. Fred Miller 576-6579 President, Miller Publishing, Inc. fmiller2@dscc.com Advertising Sales

576-6572 ccorn@dscc.com Delaware State Chamber of Commerce 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber

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