Delaware Business September-October 2014 by Delaware State Chamber of Commerce

DELAWARE

BUSINESS

PLUS: • Back to School Guide • Health + Wellness

September/October 2014 $3.00

THE FUTURE OF MANUFACTURING IN DELAWARE A Publication of the Delaware State Chamber of Commerce

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The Delaware Young Professionals Network hit the treetop ropes course at Go Ape! Lums Pond in August.

Departments President’s Message............................... 2 Delaware needs to position itself to reap manufacturing resurgence.

In this Issue Features BACK TO SCHOOL GUIDE......................................................................................... 21 The Department of Labor is working with educators to get kids thinking about careers. Here’s how. BY LARRY NAGENGAST

GUIDE TO HEALTH + FITNESS.................................................................................. 31 Touring the new and improved Nemours/Alfred I. duPont Hospital for Children.

Legislative Priority................................... 3 These aren’t your father’s manufacturing jobs. Member News and Notes....................... 5 Blood Bank turns 60, Birch Tree Café’s gluten-free goodies, UPS and LegalShield offer DSCC deals. Q&A: Ernie Dianastasis Nonprofit Spotlight: Delaware AeroSpace Education Foundation Business Spotlight: Hypnosis Services of Delaware

BY MARIA HESS

MANUFACTURING.................................................................................................... M1 The future of manufacturing in Delaware is bright.

Chamber Scene...................................... 14 Welcome New Members....................... 36 Newsbites................................................ 39

Correction: In the July/August issue of Delaware Business, Neumann University was incorrectly referred to as Neumann College, and its location as “Ashton” instead of Aston, Pa. Delaware Business regrets the error.

Calendar.................................................. 45 Chamber Committees........................... 47 Chamber Member Benefits.................. 48 For Assistance, Contact the Chamber........................................... 50

On The Cover

The Future of Manufacturing in Delaware DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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Volume 19, Number 5 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221. 1

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Message from the President This issue of Delaware Business focuses on manufacturing, an industry that was once the backbone of Delaware’s economy. Although U.S. and Delaware manufacturing jobs have seen a major drop-off in the last 10 years, there are indications that manufacRich Heffron turing is once again growing in our country. Delaware needs to position itself so we can participate in this resurgence. (See the Legislative Priority on page 3 for specifics). Manufacturing is not what it was 20 years ago, and this is one of the reasons there are fewer jobs. With changes in technology comes more sophisticated methods of making products. Because of these advancements in technology production has increased while the number of jobs has been reduced. The jobs that exist today require more highly skilled workers with an understanding of computers, advanced mechanics and electronics. Manufacturers tell us they are looking for workers who will not be satisfied with long-term, entry-level responsibilities. They prefer job candidates who are problem solvers with a desire for future educational and training opportunities. Employers look for leadership skills that enable potential hires to move up within the organization, welcome change, and seek the advantages that change can offer them and their employer. The U.S. and its citizens epitomize change. Since our country’s beginnings in the 17th century, America has shown an ability to adapt and embrace change, facilitating its rise as an economic world power. Today we compete in a global marketplace, and it appears we are now at a crossroads where we can once again recapture the mantle as the number one place in the world to make things. But we must overcome other obstacles. These include changes in our tax laws, especially corporate rates. Manufacturing laws and regulations, some which were adopted 40-50 years ago, need to be reviewed and adapted to current technology and manufacturing processes. Furthermore, regulations at the federal, state and local level need to be balanced with costs and benefits. Permitting processes need to be streamlined, because delay increases costs for business. Investment in infrastructure and research and development need be incentivized through tax breaks. Some people believe we have lost our way, when really what we have been slow to adapt to a new and better way. In the modern global marketplace the status quo is not a policy for success.

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DELAWARE

BUSINESS EDITORIAL STAFF Mark Stellini Chairman

A. Richard Heffron President

Matt Amis Managing Editor

EXECUTIVE COMMITTEE Sylvia Banks DuPont

William E. Manning Saul Ewing LLP

IMMEDIATE PAST CHAIR

Ernie Dianastasis CAI

Chad Moore The Bellmoor

Hinton Lucas DuPont

Martha S. Gilman Gilman Development Company

Dennis M. Salter Summit Realty Advisors, Inc.

VICE CHAIR

Michael Houghton Morris, Nichols, Arsht & Tunnell, LLP

Gary R. Stockbridge Delmarva Power

CHAIRMAN

Mark Stellini Assurance Media

Chip Rossi Bank of America

Alan Levin Delaware Economic Development Office

TREASURER

Barry Crozier Belfint, Lyons & Shuman

Mark Turner WSFS Bank

Katie Wilkinson Fulton Bank Scott Malfitano Richelle Vible CSC - Corporation Service Company Catholic Charities of Delaware

BOARD OF DIRECTORS Linda Ammons Widener University School of Law

Rita P. Hollingsworth Bank of America

Bonnie Metz Verizon, Delaware

Julian H. Booker Delmarva Broadcasting Company

Tyrone Jones AstraZeneca Pharmaceuticals LP

Theodore J. Prushinski Citizens Bank

Kevin C. Broadhurst Comcast

Chris Kenny ShopRites of Delaware

David B. Brown Potter Anderson & Corroon, LLP

Bernhard Koch AAA Mid-Atlantic

Timothy J. Constantine Highmark Delaware

Nicholas P. Lambrow M&T Bank

Thomas J. Cooper Cooper Realty Associates

Richard H. LaPenta Insurance & Financial Services, Ltd.

Charlie Copeland Associates International, Inc.

Robert J. Laskowski M.D. Christiana Care Health Systems

Brian DiSabatino EDiS Company

Renee Lewandowski Agilent Technologies

Donald T. Fulton George J. Weiner Associates Orlando J. George, Jr. Delaware Technical & Community College

Andy Lubin University of Delaware Nicholas Marsini PNC Bank, Delaware

Michael Ratchford W.L. Gore & Associates, Inc. Rob Rider O.A. Newton Richard D. Rowland Rowland, Johnson & Co., PA Fred C. Sears, II Delaware Community Foundation W. Laird Stabler, III Laird Stabler & Associates, LLC Michael S. Uffner AutoTeam Delaware Clinton Walker Barclaycard US William S. Wallace JPMorgan Chase Kristine M. Wellman Capital One Financial Corporation

Dave Hargadon TD Bank

John McCarthy AstraZeneca Pharmaceuticals, LP

Robert W. Whetzel Richards, Layton & Finger

John E. Healy III Healy Long & Jevin, Inc.

Paul M. McConnell McConnell Development, Inc.

Harry L. Williams Delaware State University

Cheryl Corn Executive Assistant to the President, Senior Vice President, Communications James DeChene Director, Government Relations Linda D. Eriksen Accounting Associate Ken Evans Account Executive

Chuck James Senior Vice President, Membership Fred Miller Advertising/Retention Patrina Wallace Government Relations Assistant Kelly Wetzel Program & Communication Specialist

STAFF A. Richard Heffron President Marianne K. Antonini Senior Vice President John H. Taylor, Jr. Senior Vice President & Executive Director, DPPI Matt Amis Communications Manager

DELAWARE STATE CHAMBER OF COMMERCE 1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

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LEGISLATIVE PRIORITY

Not Your Father’s Manufacturing Jobs

PHOTO BY DICK DUBROFF/FINAL FOCUS

BY JAMES DECHENE

IN THE EARLY 1970S my dad worked on the line at the Chrysler plant in Newark just after his time at the University of Delaware. It was a repetitive job, with little critical thinking required, but it helped pay the bills, as did most manufacturing positions back then, regardless of industry. Fast forward 40 years and the manufacturing environment today has been transformed to a high-tech, critical thinking required, career-oriented field that in many cases bears little resemblance to the job my dad did. With machines involving electro-mechanics, including pneumatics, hydraulics, mechanical drives, electrical systems, electrical motors and sensors, and programmable logic controllers, today’s manufacturing workforce needs higher skills coming out of high school and college. This need isn’t lost on Delaware, which has positioned itself to be a leader in training the workforce of tomorrow, and providing them with the tools they’ll need to succeed. The strategic partnership between Delaware Technical & Community College, the Delaware Manufacturing Extension Partnership (DEMEP), the Delaware Manufacturing Association (an affiliate of DSCC), the Delaware Department of Labor and three schools districts (Colonial, Red Clay and the New Castle County Vo-Tech) is poised to train 60 high school juniors and seniors through a pilot program in New Castle County over the next two years using curriculum informed by manufacturers. The program focuses on the skills needed to hit the ground running and land a job. With 600-plus classroom hours and 200 hours of paid internship time, these students will receive a national certification, positioning them to be leaders in whichever area of manufacturing they choose to follow. This program comes at a time when manufacturing companies are looking to expand, relocate or start their operations in the U.S. High profile companies like Whirlpool, GE and Wham-O have brought back operations into the U.S. due to build quality issues in other countries like Mexico, and for increased shipping and wage costs in Asian countries that no longer make cost effective sense to keep there. Delaware manufacturers have told us that 30 percent of their workforce can be expected to retire over the next decade. These are workers who will need to be replaced with highly skilled labor. What that means for us is an opportunity to continue to see growth in the manufacturing sector. According to the National Association of Manufacturers, in 2013, manufacturers contributed $2.08 trillion to the economy, up from $2.03 trillion in 2012. This was 12.5 percent of GDP. For every $1 spent in manufacturing, another $1.32 is added to the economy, the highest multiplier effect of any economic sector. Plus, manufacturing supports an estimated 17.4 million jobs in the United States—about one in six private-sector jobs. More than 12 million Americans (or 9 percent of the workforce) are employed directly in manufacturing. DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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Unfortunately, there are policies in place that make it 20 percent more expensive to manufacture in the U.S. than in other countries. The cost drivers are varied, but they include a high corporate tax rate (currently 40 percent, compared to Ireland’s 12.5 percent, and Brazil’s 25 percent, down from 34 percent last year), the lack of an “all of the above” approach to our national energy policy, ignoring the need for comprehensive legal reform, much needed infrastructure investment, and an overall attitude of NIMBY (Not In My Backyard) responses to new projects, of which the proposed, and now defunct, Data Center project in Newark is just one example. So where do we go from here and how do we make sure these nationally certified kids have a job waiting for them when they graduate? The list of “fixes” is lengthy, but well documented by organizations like NAM, and the U.S. Chamber of Commerce— reducing our corporate tax rate to 25 percent, lower tax rates for small and medium-sized manufacturers, a strong, permanent and competitive research and development (R&D) incentive, a modern international tax system, a dedicated “all of the above” approach to energy policy, which includes the passage of the Keystone Pipeline project, and working to close the skills gap in our labor force—a task Delaware has taken the lead on. As Delawareans, we should be proud of, and excited for, the DelTech-DEMEP partnership’s successes. The career path in manufacturing isn’t what my dad faced all those years ago—working the same machine year after year until retirement. Today’s workers are expected to move up in the organization, using the critical thinking skills they’ve learned to help make their company better and more efficient, and to help pave the way for the workers to come behind them ensuring that the manufacturing industry in the U.S. is the best in the world. 3

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Member

news&Notes

The Blood Bank of Delmarva collected 80,000 units of blood in 2013, but need increases every year.

Friends for Life

BLOOD BANK OF DELMARVA CELEBRATES 60 YEARS BY MATTHEW SMITH Delaware’s own Blood Bank of Delmarva has grown a great deal over the decades. It began life 60 years ago as a scheduling agency in a small office in downtown Wilmington, with the purpose of scheduling appointments for blood donors for area hospitals. But the organization soon recognized a need for more blood donations in Delaware and the surrounding area. They foresaw a way to better help the community, and enhance the bloodgiving service. So in 1977, the company became a place that could collect and ship out blood donations themselves.

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Today, the Blood Bank of Delmarva is the leading local provider of blood and blood products, serving a population of well over one million people, and 16 hospitals. The organization has four permanent collection facilities in the Delmarva region, along with over 30 mobile locations to accommodate donors. Last year the organization, which has a membership size of over 158,000 families, collected more than 80,000 units of blood. In short, the Blood Bank of Delmarva has transitioned into one of Delaware’s most influential non-profit agencies. Now,

with more than a half-century of service, the Blood Bank continues to evolve and improve with the changing times. “Our goal moving forwards is to remain a productive and innovative group that provides life changing services in the most efficiently possible way,” says Roy Roper, president and CEO of Blood Bank Delmarva. The Blood Bank is embracing change via new technology. Roper lists innovation and technological advancement as one of the ways to stay on course and remain relevant in an “increasingly competitive work environment,” he says. One of the newest technological investments for the organization is the new Abbott Prism, a machine that automates the blood-screening process in a smoother and more prolific rate. Continued improvements in administrative and operational practices have also remained of high importance. The Blood Bank of Delmarva continues to introduce new programs and benefits. Recently it transformed its “Blood Assurance Plan” into the “Members for Life Program.” Under the new membership system, blood donations are voluntary instead of obligatory. There are still other great benefits to being a member. “Sixty-five percent of the U.S. population cannot donate blood,” says Michael Waite, director of marketing and community relations. “And of the 35 percent that can, only three to four percent actually do. Donating blood is saving lives, so even though donating is no longer obligatory to have you and your loved ones covered by the shared blood bank, it still as necessary as ever

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Member

news&Notes to donate blood when you can.” Those who cannot physically donate blood can still contribute greatly to the organization. The “Friends for Life” program allows community members to contribute monetarily and volunteer in others ways, while still receiving benefits through the blood bank. But the organization’s mission of providing high quality blood products to members, patients, and hospitals will remain the same as it has for the past 60 years. “To me, [60 years] means sustainability. It means that a well-run organization with clarity, focus, and commitment can survive anything,” Roper says. “It also means that we have had strong support from the community.” To provide life-saving services, the Blood Bank needs all the community support it can get. In June, the Blood Bank issued an urgent call for blood and platelet donations, citing “a variety of factors” for an inadequate inventory. “One-third of our population will need blood in their lifetime. And oneeighth of us will be connected to someone who needs blood. So come out, donate. Promote donating blood in your family, within your organizations, and your community, because at some point you will be touched by it. We all need to pitch in to help make this a community effort and raise the level of awareness.” “We can’t close our doors. We cannot fail, so we must make sure that we as an organization change with the times,” Waite says. “Giving Blood: Blood Bank of Delmarva’s First 60 Years” is a book penned by author David Bonk that further details the Blood Bank’s history over the years. For more, visit www.del marvablood.org or call (302) 737-8405.

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Gluten Free Goodness

BIRCH TREE CAFÉ BECOMES DELAWARE’S FIRST DEDICATED GLUTEN-FREE KITCHEN BY MATT AMIS When she was diagnosed with celiac disease 10 years ago, Cathy Berzins found herself at a life and career crossroad. As a chef, business owner, and self-confessed foodie, Berzins’ intolerance to gluten could’ve closed a lot of doors. Instead, her celiac disease opened new ones. “It was like, yay!—I get to figure out how to make new food,” she says. Today, she owns the Birch Tree Café in Clarksville with her daughter, Melissa (who, along with fellow sibling Nicole, also has celiac disease). So far, the café, which is parked inside the Good Earth Market & Organic Farm on Rt. 26, is Delaware’s only completely dedicated gluten-free kitchen. To those like the Berzins, gluten—a protein found in wheat and grains like barley and rye—activates a painful autoimmune disorder that damages the lining of the small intestine and prevents it from absorbing nutrients. It’s why Birch Tree has been such a godsend for so many since it opened its doors in May of 2012. Utilizing a variety of flour blends with whole grain, sorghum, rice flower, millet and more, Berzins offers a rich variety of tasty baked goods, sandwiches, plus lunch and dinner items. “I call them My People,” Berzins says. “There aren’t many businesses like this across the U.S., and it usually takes someone who has celiac disease to start one. The need for gluten-free food is exponentially growing and there’s not a whole lot of

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quality that’s filling that void.” Birch Tree’s menu runs the gamut from veggie quiches to crab cake sandwiches. But its most popular items are baked goods like breads, muffins, brownies, pies, cupcakes, and more—foods that, when made with flour, gluten-free eaters must avoid. One Birch Tree customer broke down into tears after devouring his first sandwich in four years. A pair of gluten-free newlyweds spent their honeymoon in nearby Bethany Beach, just so they could dine at Birch Tree every day. Berzins, who previously co-owned the South Bethany Seafood Market, and Café on 26, perfected her gluten-free bread recipes for baguettes, three-grain, multi-grain, and mock rye, over the years. They’ve proven so popular that she plans on shipping them across the country via online ordering this winter. “That’s the blessing and the niche that I have,” Berzins says. “People are looking for this.” For more, visit www.thebirchtreecafe. com.

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Vision for the Future

VISION COALITION DEVELOPS ED25 PLANS This summer, the Vision Coalition—led by the group that developed the Vision 2015 plan—has been engaging Delawareans to develop A Vision for Education in Delaware in 2025 (ED25 for short), a plan to better prepare students for a lifetime of success. We have a strong foundation to build upon. Developed in 2006 by a coalition of state education, government, business, and civic leaders, Vision 2015 is a bold plan designed to provide a worldclass education to every public school student in Delaware. We’ve made some great progress so far, and ED25 is designed to build on the recent successes in the state, including what has been achieved through Vision 2015. Delaware has moved on 75 percent of the original recommendations of the Vision 2015 plan, but there is yet more work to do to ensure that every child has the opportunity to have a world-class education. Simply, the world has changed since 2006, and we need to envision how we can better prepare students so that they can have a lifetime of success. Delaware has increased the quality of and access to its early learning programs. Our students have sustained achievement growth on more rigorous state assessments. The drop-out rate is at a 30-year low, and more high school students are taking—and passing—Advanced Placement courses than ever before. The Vision Coalition has begun looking to the future, drawing on the expertise

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and ideas of nearly 300 teachers, parents, school leaders, business leaders, funders, community leaders, school board members, and policy makers. In early 2014, the Vision Coalition promoted a survey which was answered by about 300 Delawareans, about the status of public education in our state. They focused on gaining a better understanding of the universe of resources, data, and research that exists in Delaware about our public schools. They also sought an understanding of what was missing: what else might be needed from parents, teachers, and other education leaders from across the United States, as well as international experts. The Coalition’s Leadership Team established a Steering Committee of 20 individuals from diverse backgrounds to lead the ED25 plan development. So far this year, six Working Groups, totaling close to 75 Delawareans, have met to discuss and develop recommendations around they key topic areas, such as early learning and ensuring post-secondary success. This summer, the draft vision developed from the Working Groups’ recommendations has been broadly shared. In person, there has been six community conversations across the state, numerous targeted meetings and presentations,

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Leaders from the education and business world shared ideas during an ED25 Working Group session in August. as well as an online community conversation at http://ED25.MindMixer.com. This draft plan will be explored further at the Vision 2015 annual conference on October 29, 2014 at Clayton Hall in Newark, Delaware. After that, all of your valuable input and ideas will be compiled in to a cohesive plan, which will be released in early 2015. For more information, please visit www.vision2015delaware.org.

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news&Notes Ernie Dianastasis of CAI is front-and-center on Delaware education reform.

Business Roundtable, and the Roundtable and the Rodel Foundation are very close partners when it comes to education reform. I was chairing the Roundable at the time in 2006 when Vision 2015 was introduced. I was one that original 28-person steering committee that worked on that project. The motivation stems from the Roundtable. We’d try to pick one or two really major platforms to make a major impact, and we all felt collectively that nothing is as important as the farm system. Investing in that farm system could make Delaware a better place for many years. So it was doing something that was right, but also something that would eventually translate into improving the economic vitality of the region.

PHOTO BY BRIAN MULLIGAN

So that was almost a decade ago. In 2014, are the issues the same? What are some of the most pressing challenges you’re trying to tackle in education?

Vision for the Future Q&A WITH ERNIE DIANASTASIS BY MATT AMIS As chairman of the influential Vision Coalition, Ernie Dianastasis has a front-seat view of education reform as it unfolds in Delaware. From the conception of Vision 2015—the ambitious plan to make Delaware schools “world class”—to his involvement in the Delaware Business Roundtable, Dianastasis, the managing director and principal of Computer Aid, Inc. (CAI), is tasked with the herculean task of elevating public schools throughout Delaware, along with his fellow business and community leaders. In 30 years with CAI, an IT services firm that helps clients improve efficiency through modern technology, Dianastasis

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has learned a thing or two about controlling growth and steady improvements. “I was the company’s first hire for its Brandywine Valley expansion,” he says. “I used the living room as my office and got the operation started here—true entrepreneurial startup.” Delaware Business talked to Dianastasis, the keynote speaker at 2014’s Superstars in Education awards reception, about the ties that bind entrepreneurialism, education and economic vitality in the First State.

What motivated you to first become involved in education? I was a member of the Delaware

I think it’s finishing some of the initial key platforms we set out to do in that first iteration. It’s also taking a fresh look now at where the innovations are happening globally, and making sure we’re working those things into our plans—especially things like the role of technology, of specialized learning—to make sure each kid can learn at the pace that’s best for them. So those are some of the big focus areas. Also it’s important to support the Department of Education in the state, and the teachers, to help them see through the Race for the Top plans, which Delaware came in first place a few years ago.

Workforce development has been a big theme in recent years. Do you see reform efforts rallying around that issue, as opposed to more traditional, college-prep line of thinking?

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Technology has become the great equalizer. It’s really raised the bar quickly for us to compete.

I think it’s both. I think there are kids who can benefit from immediate workforce readiness, and others will be into college readiness. But there’s still a great value, even for kids who are headed to college, to get closer to the workforce, including internships and other things while they’re in high school. That’s why all the colleges and universities need to be tied into this thing.

You recently had the opportunity to meet with U.S. Secretary of Education Arne Duncan. How was that experience? Did you get a sense for how he viewed or appraised education in Delaware? He’s a very roll-up-your-sleeves, nononsense guy. He just wants to focus on the kids and do what’s right by them. He gave us very strong marks and he loves the fact that everybody is at the table in Delaware—including the teachers’ union, the business community, the private sector, the nonprofits—and he says that’s half the battle. He said we’ve made a lot of progress. But he also said we have a long way to go. His view is, if anybody can make this happen, it’s Delaware. Based on our size, the bipartisan way we work together. We can get things done.

Give us a sense for where we are with some of these improvement initiatives. How are our schools feeling the impact of all this work? It’s tough to pinpoint, because it’s so broad. Some we’re making very good

progress on, others that aren’t moving as smoothly as we would’ve liked. All in all, progress is being made.

Is there one major component that we can look at where implementation is concerned? A lot of the initiatives are interconnected. But I’d say that common core standards are really an important part of the equation. They set the benchmark for excellence.

During your keynote speech at the Superstars in Education awards reception, you talked about how companies today have a global pool of talent to hire from, and that makes it even more vital to develop a local workforce around the necessary skills. Tell us more about that dilemma. There’s no doubt about it. Technology has become the great equalizer. And it’s given a lot of developing countries around the globe a chance to accelerate their growth. They can work for an American company without ever leaving their country. It’s really raised the bar quickly for us to compete. Technology has changed everything.

Are there international models or innovation in schools that we can look to as a blueprint? I think some of the things that came out of talks from leaders in Singapore led to some great ideas around classroom flow, and teaching methods. We’ve also

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gotten a lot out of Edmonton, and how they empower principals to lead schools.

In an ideal world, how does the business community actually work with educators to influence change? The best thing about the Vision 2015 coalition is that we’ve been able to build relationships of trust over time. There is what I like to call the “80/20 rule”—80 percent of the time we agree on that needs to be done. The secret to success is that we haven’t let that 20 percent that we don’t agree on unravel the other 80 percent that we do agree on.

Is there ever a concern about having too many cooks in the kitchen? There seems to be so many different agencies with a stake in education reform. There’s just so much to be done. If we parse it out into sections of work or focus—on technology, on funding models, on curriculum—if you let the specialists take a lead role in their area of strength, then bring the pieces back together, everyone has a chance to participate in the conversation.

There have been criticisms in the past about the lack of idea-sharing and best practice-sharing between schools and districts. Are some of those barriers coming down? I think so. I think Superstars in Education has been a great catalyst for that. I think there’s more interest now in sharing. Just look at the BRINC initiative from Brandywine, Indian River, New Castle County Vo-Tech, and Colonial—those districts together working together to strategize around technology and personalized learning. Putting money and skin in the game and then working together is a good indication that the barriers are coming down.

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Member

news&Notes BUSINESS SPOTLIGHT:

Hypnosis Services of Delaware 10 QUESTIONS WITH HYPNOTIST BETH KEIL BY MATTHEW SMITH How long have you been in the practice of hypnotism, and what inspired you to pursue hypnosis? I have been a certified hypnotist for 11 years. I was first introduced to the practice by my mother, who was a hypnotist as well. My mother used hypnotism on me when I was 14. I had really bad migraines. I didn’t know she was doing hypnotism at the time, but she spoke to me, and relaxed me, and in 20 minutes, the headaches and nausea was gone, and I felt much better.

What is a common misconception about hypnotism that you would like to correct? One of the most common misconceptions is the belief that you can get stuck in hypnosis. No you can’t. It’s an increased state of concentration—how can you get stuck in that? Hypnosis is portrayed like that in movies like “Office Space,” but it’s not real. When in hypnosis, a person knows everything that is going on around them, they are just really enjoying the state that they’re in and they choose to be in it. And if you don’t want to be hypnotized, you won’t be able to be. You have to want the change, and want the experience. The person is always in control. You’re also totally awake, and aware the whole time. Hypnosis does not involve putting someone to sleep.

What can your services do for people? I help ordinary everyday people, with ordinary, everyday issues. I see people for issues like smoking cessation, weight loss, for ending bad habits like pulling hair or biting nails. I have people who come in trying

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to remember things or recall events and memories. I have people who come in for pain management, or psychological issues. However if a person does come to see me with a psychological issue, I require a referral from a medical or talk therapist. I do have people who come in for self-improvement, people who realize that they are stuck in a pattern of thinking and saying things like, “I can’t do this, I’m afraid to do that, what if I can’t…” whether it be professionally, business, or personally, I can help with those issues. The work I do with people is to figure out what is at the core- what is at the root of their problem. We try to figure out why they’re distracting themselves through their behavior or actions.

times your working memory cannot do. People say they don’t have the willpower in order to do certain things. But really, they’re just not using the part of their mind that has strength to be able to do it. It’s not our thinking, it’s how we feel that enforces the same patterns. I’ve had the brightest people come to see me for help. It has nothing to do with how smart someone is.

What is the most outlandish request a person has come to you with for help? I don’t think I’ve ever had a real outlandish request. When people come to me, it’s usually because they are unsatisfied and just don’t know what else to do. And usually a hypnotist is not the first person people call. Sometimes I’ll say, in the order of who people come to for help, a hypnotist comes right before a voodoo medicine man. Again, because people have these perceptions about hypnosis; they don’t realize how effective and useful it can be.

So how exactly does hypnosis help people overcome these problems within their lives?

How safe is hypnosis? Are there any negative side effects of having it performed on you?

What hypnosis does is put you in an increased state of focused concentration. In that state, you’re more open to suggestions. And you’ll only accept suggestions for what you want, not what you don’t want. Hypnosis is a tool to bring people into a state where they can access information that their conscious, working memory cannot help. Imagine a computer that has some locked documents on the hard drive. You will need a password or a key to access them. This is what hypnosis is. If your mind was a hard drive, hypnosis acts like the password to access those files that some-

There are no negative effects. Hypnosis has been used for over 200 years, and no one has ever been harmed by it. It was approved in 1958 by the American Medical Association. It was also approved by the Catholic Church at one point. It’s had acceptance. My mother-in-law, who was in the military in WWII was an occupational therapist and she used hypnosis on soldiers who had shell shock—what we now call Post Traumatic Stress Disorder. And we have much better techniques nowadays. Benjamin Franklin used hypnosis as well. Hypnosis is nothing new.

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How far do your hypnosis abilities stretch? What are some extreme things that you could convince somebody to do? It doesn’t work like that. A hypnotist cannot get someone to do something that they don’t want to do. I have two sons, 20 and 23 years old. I’ve been doing hypnosis for 11 years. If hypnosis was mind control, my sons would have had their rooms cleaned, the house straightened, and dinner ready by the time I got home. If I could get people to bark like a dog or cluck like a chicken in order to overcome their problems, I would.

Would you consider hypnosis a natural method of overcoming things? The mind is the mind. It’s the most natural thing we have. Henry Ford once said, “If you think you can’t, you’re right. If you think you can, you’re right.” Henry Ford used hypnosis. I would consider hypnosis to be one the most natural ways of finding solutions. We all have thoughts. Hypnosis comes into play when looking at how our thoughts are working for us—either with us or against us. Are they working for the best or for the worst?

Can you use hypnosis on yourself? Absolutely. All hypnosis is self-administered. I guide. I’m a navigator. A person puts themselves in hypnosis by following my instructions. I’ve had minor surgeries that I’ve used hypnosis for, and I didn’t need anything else. I’ve used it for many different things, and I’ve benefited from it so much. My practice of hypnosis, and the people I work with have transformed my life in so many ways.

Where can I learn more about hypnotism? Go to ngh.net, the website for the National Guild of Hypnotists. Or, visit my website at hypnosisservicesofdelaware.com.

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DSCC Makes LegalShield Plans Available to Members All Delaware State Chamber members and member companies now have the opportunity to access affordable legal services. LegalShield is one of the nation’s leading providers of legal safeguards for individuals, families, small businesses and employee groups. The Delaware State Chamber of Commerce is proud to make these programs available to its members and member companies throughout Delaware and surrounding market areas. Member companies can join the more than 34,000 companies currently offering LegalShield’s personal legal plans as a voluntary benefit to their employees. Through LegalShield’s personal legal plans, employees gain access to unlimited personal legal advice from LegalShield provider attorneys on topics such as mortgages, wills, contracts, and much more. Employees also have the option to enroll in LegalShield’s identity theft plans for the added benefits of identity monitoring and identity restoration services. LegalShield’s personal legal plans also effectively reduce employee stress and absenteeism while driving increased productivity. In addition to the personal plans, member companies can join more than 47,000 small businesses nationwide and enroll in the Small Business Plan. The Small Business Plan provides member companies with legal advice and counsel on any business legal issue, contract and document review, debt collection, trial defense and more. In eliminating cost barriers associated with obtaining legal counsel, LegalShield’s Small Business Plan ensures members have access to the legal support they need to grow and protect their businesses. LegalShield offers one of the industry’s most efficient and affordable identity theft plans. Members receive identity theft protection for the entire family for the cost most competitors charge to cover a single individual. LegalShield legal plans cover more than 1.4 million families and 3.7 million lives across North America. For as low as $20 per month, LegalShield members get access to attorneys who are experienced in the areas of law that most impact families and small businesses. Unlike other legal plans or do-it-yourself websites, LegalShield has dedicated law firms in 49 states and 4 provinces in Canada that members can call for help without having to worry about high hourly rates. The attorneys at these firms have an average of 19 years of experience in such areas as family matters, estate planning, financial and business issues, consumer protection, tax, real estate, benefits dispute and auto/driving issues. In 2012 alone, LegalShield law firms received more than 2.1 million calls from members. For more information, contact Independent Associate Mike Schwartz at (302) 275-8898 or visit mikeschwartz.legalshieldassociate.com.

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Member

news&Notes

NONPROFIT SPOTLIGHT

Delaware Aerospace Education Foundation

BY NATALIE PESETSKY

In the early ‘80s, Dr. Stephanie Wright was teaching music at a middle school in Stanton, when her husband encouraged her to apply for NASA’s groundbreaking Teacher in Space Project. Introduced by President Ronald Reagan in 1984, the program was designed to honor teachers while reigniting the public’s interest in the space program. Teachers from around the country applied for a spot on an actual space flight, where they would become the first private-citizen passenger in NASA’s history. Among 11,000 applicants, Wright was chosen as one of just 144 semi-final-

››

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ists, earning one of two Delaware slots. Her consolation prize was a front-row seat to a space shuttle launch at Cape Canaveral, Fla., on January 28, 1986. Wright, alongside television cameras, schoolchildren, and fellow teachers, watched in horror as the Space Shuttle Challenger broke apart just 73 seconds into its flight, and killing all seven crew members onboard. “My heart was breaking, I was totally in shock,” says Wright. “It took moments to understand that it had actually exploded and that they had died.” But from one of America’s dark-

est days, inspiration emerged. The Challenger explosion ignited Wright’s passion as a teacher, and she began encouraging her students that good can come from tragedy. A few years later, Wright channeled her passion into establishing the Delaware Aerospace Education Foundation, an innovative and progressive organization that aims to link contemporary aeronautic, space, and engineering themes with traditional school subjects to increase interest in science and technology. Now in its 25th year, the foundation offers a multitude of innovative community,

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More than 77 programs run the gamut of science, technology and environmental stewardship for kids of all grade levels. school and educator programs in addition to a summer aerospace academy, environmental outpost, and more. “Inspiration cannot be measured in dollars,” says Wright. “The value lies in creating a learning environment that encourages children to explore, discover and innovate.” The DASEF also focuses on raising the visibility and value of K-12 STEM (Science, Technology, Engineering, and Mathematics) education to meet intellectual and workplace needs of the future. To carry out its mission, the DASEF relies on volunteers from the business community, retirees, and teachers, who coordinate outreach to local libraries, schools, and Cape Henlopen State Park. Programs like ‘Elementary Aviation’ blend fun and learning by featuring a Boeing-built flight simulator that climbs, dives, and barrel-rolls, while ‘Sounds Like Science’ teaches the basics of resonance via water glass pianos, mystery sound-making jars, dancing water bowls and rhythm shakers. More than 77 programs run the gamut of science, technology and environmental stewardship for kids of all grade levels. While a majority of its programs are designed for young children, the DASEF believes in enriching educators, too. Courses for K-12 teachers feature field trips to fantastic places like the Goddard Space Flight Center. Teacher programs also include guest speakers, tours, workshops, lesson plans, and activities. And, most importantly, all courses adhere to State Standards, with a course on Delaware’s newly adopted Next Generation Science Standards.

The Environmental Outpost, a modest 2,300 square-foot, single classroom facility located in Big Oak Park in Smyrna, is the headquarters of operation. Occupying 40 acres of the 89-acre park, such a location is accessible from every corner of the state. “We’re a small operation serving a large population,” Wright says. The Outpost hosts a majority of DASEF’s programming, as well as a few vital teaching tools, like the 16-foot Meade Telescope, 3 Orion Newtonians, and interactive dinosaur exhibits that bring such programs to life. On the horizon, more plans are underway. The Innovation Technology Exploration Center, a 40,500 square-foot building located just yards away from the Outpost, is currently under construction. When complete, the structure will house classrooms, dormitories for overnight accommodations, workshops, educational displays and exhibits, and a professional development and resource center—tripling the DASEF’s instructional space, and allowing it to reach more than 40,000 students, 800 teachers, and 15,000 families annually. The sky is the limit for Wright’s ambitions. She’s often seen scurrying around the facilities, landscaping most greenery that surrounds them. And when she’s not digging in the dirt, she’s teaching children and working on the funding DASEF needs to complete the launch of a dream. What has grown from 2,000 visitors each year has blossomed into 21,000 and it won’t stop there. “How do you eat a dinosaur?” Wright asks, “One bite at a time. We’re eating him slow but sure.”

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Save Money on Shipping with UPS and the DSCC Are you a member of the Delaware State Chamber of Commerce? Then you can save big money on shipping by taking advantage of this new DSCC member benefit. Simply visit www.savewithups.com/ dscc and enroll. DSCC members can receive these discounts even if they already have a UPS account. From there, save up to 34 percent on a broad portfolio of shipping services, including: • Up to 34 percent on UPS Air letters including UPS Next Day Air • Up to 30 percent on UPS Air packages (1 lb.+) • Up to 32 percent on UPS International imports and exports • Up to 16 percent on UPS Ground shipments • Savings begin at 70 percent on UPS Freight shipments over 150 lbs. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. With more service options, superior grounddelivery coverage and overnight delivery by 10:30 a.m. to more ZIP Codes than any other carrier, it’s time to put the power of logistics to work for you. For more information, call 1-800-MEMBERS (1-800-636-2377).

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State Chamber 2.

SCENE 1. Mentor Chip Rankin of EBC Carpet Services Corp. accompanies three young professionals at the second annual Delaware Young Professionals Network Golf Outing at Deerfield Golf and Tennis Club on May 30.

2. Nicholas Hoeschel of PSG Financial steps up to the tee at the second annual Delaware Young Professionals Network Golf Outing at Deerfield Golf and Tennis Club on May 30.

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3. Neal Stewart of Dogfish Head

Craft Brewery poses with Jackie Book and Jay Dolby of Dolby and Associates during the evening mixer at Dogfish Head Craft Brewery on June 11. Photo by Natalie Pesetsky.

4. Sam Calagoine, president and founder of Dogfish Head, leads Chamber members through a behind-the-scenes tour of his craft brewery in Milton on June 11. Photo by Natalie Pesetsky.

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State Chamber SCENE 5.

5. Delaware Secretary of State, Jeffrey W. Bullock, and Delaware attorney Michael Houghton conduct a one-hour escheat webinar with Scott Malfitano on abandoned property compliance as part of the Delaware’s Voluntary Disclosure Program Webinar at CSC – Corporation Service Company on June 11.

6. Greg Gurev of MySherpa posed with Kevin Fasic of Cooch and Taylor, P.A., during the Small Business Conference & End-of-Session Legislative Brunch at Dover Downs Hotel and Conference Center on June 18. Photo by Natalie Pesetsky.

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7. Ed Jackson of Affinity Energy Management, LLC, and Michael

Vanderslice of Environmental Alliance, network during the Small Business Conference & Endof-Session Legislative Brunch at Dover Downs Hotel and Conference Center on June 18. Photo by Natalie Pesetsky.

8. Jim Paoli, state director for U.S. Senator Chris Coons, and Mark DiMaio of the Delaware Public Policy Institute, pose during the Small Business Conference & End-of-Session Legislative Brunch at Dover Downs Hotel and Conference Center on June 18. Photo by Natalie Pesetsky.

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State Chamber SCENE 9.

9. Delaware Representatives Dan Short and Valerie Longhurst, alongside Speaker of the Delaware House of Representatives, Peter Schwartzkopf, pose holding the Delaware State Chamber of Commerce 2014 Small Business Guardian award during the Small Business Conference & Endof-Session Legislative Brunch at Dover Downs Hotel and Conference Center on June 18.

10. Director of Artesian Resources Corp. as well as former Chamber president Bill Wyer poses with current president Rich Heffron at the DSCC lobby in Wilmington on June 24.

11. Chamber members assemble for a networking breakfast at the newest Bain’s Deli location inside

10.

the Hercules Building lobby on June 24.

12. Beth Keil of Hypnosis Services of Delaware poses during the Meet the New Members mixer on the first floor of the State Chamber Building on July 8.

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11.

12.

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9/9/14 5:09 PM

Emphasis on Forensics and Fraud Detection

Master’s Degree in Accounting

It all adds up. The Neumann University master’s degree in Accounting adds up to greater opportunity. The emphasis on forensics and fraud detection will provide you with credentials that are in demand. Neumann’s program allows you to: • Finish in just 18-21 months • Study in class and online • Focus on forensics and fraud For more information: gradadultadmiss@neumann.edu 610-361-5208

Aston, Pennsylvania

www.neumann.edu Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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Date:

5/14/14

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Guide to Education Career counseling starts early, thanks to the Dept. of Labor and organizations like Junior Achievement. PHOTO BY NATALIE PESETSKY.

Fruit of their Labor

Delaware Department of Labor gets kids thinking about careers BY LARRY NAGENGAST

IT’S NEVER TOO SOON to think about a career, and the Delaware

Department of Labor offers two classroom programs and a new website to help the next generation get off to a good start. The Career Compass guide, designed for high school students, is now in its 22nd year and most schools in the state use it in some fashion, either in the classroom or in career counseling sessions, according to George Sharpley, director of the department’s Office of Occupational and Labor Market Information (OOLMI). Career Heroes, a program for fourth- and fifth-graders, was created in 2011. It is used by schools and other organizations that serve children, such as Boys & Girls Clubs and the YMCA, Sharpley says. The department makes both guides available to public and private schools, says Kristie Manley, the department’s editor and production coordinator. In addition, the department launched a new website earlier this year, the Delaware Career Resource Network, dcrn.delawareworks.com, that makes DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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comprehensive career planning advice available to teachers, students and their families. “There’s not a lot of career awareness and counseling going on in our schools,” says Secretary of Labor John J. McMahon Jr. With all the other mandates facing educators, career counseling is not always a priority, he says. “We thought it would be a good idea to we could come up with a couple of programs that would provide helpful information without necessarily consuming a lot of time in the classrooms,” he says. Career Compass guides students through a four-step process established by the National Career Development Association, a professional organization for counselors, Manley says. It can be used for group instruction or self-study. The steps lead students from determining the career that interests them most through finding out what is required to secure employment in their chosen field. The first step, “Who Am I?”, asks students to imagine their dream job, shows them how to use the internet to learn more about it, quizzes them on

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Guide to Education

Like many universities, we offer today’s most sought-after majors among our 53 undergraduate, 25 master’s and 5 doctoral degree programs. And like other schools, we have a beautiful campus, lots of athletics and activities, and proud, successful alumni. So what makes us so different? At DSU, you don’t just go to college, you become part of a community. At school. And for life.

Dover, DE | desu.edu | 800.845.2544

their learning styles, and then helps them determine whether their true interest is in a job that is characterized as primarily realistic, investigative, artistic, social, enterprising or conventional, or some combination of those qualities. Exercises in the workbook also help students identify skills they already possess and point them toward job choices in 16 different “career clusters,” such as agriculture, business, education, finance and manufacturing. The second step, “What’s Out There?”, offers detailed information about career prospects in Delaware, including information about pay scales and the fields in which the most jobs are likely to be created. A series of charts lists the types of jobs available within each career cluster, the amount of education required to secure one and the typical starting pay. The Department of Labor updates Career Compass annually with fresh data on salaries and projected job openings, Manley says. The third step, “How Do I Decide?”, shows the payoff of additional education in terms of higher earnings and lower unemployment rates. It then guides students through a basic budgeting exercise, showing whether their preferred job would enable them to live the lifestyle they desire and exploring the consequences of living in a city like Boston or New York, where costs are higher. Finally, “How Do I Do It?” describes steps students can take in high school to increase the likelihood of entering the career they choose, including following selected “career pathways” within the high school curriculum and joining student organizations, like Future Farmers of America or the Technology Student Association, that promote a deeper exploration of career interests. This section also includes tips on applying for college and financial aid, as well as on writing resumes and cover letters, completing job applications and sending thank-you notes after an interview. Career Heroes, adapted from guides developed by state agencies in Oregon, Montana and Texas, uses cards, like those in popular trading card games, to describe occupational “heroes.” Through a variety of card games, children learn more about key career areas. “The primary purpose is awareness, to give children an idea of what’s out there,” Manley says. “They can choose an occupation — doctor, lawyer, teacher, whatever — and see how they’re helping others…. By participating in society in a beneficial way, ordinary people become superheroes because they’re helping others.” The guide divides careers into six primary types — doers, thinkers, creators, helpers, persuaders and organizers—and encourages students to

Congratulations to Georgetown Middle School and the BRINC Consortium for their recognition as Superstars in Education! “A Model of Excellence” irsd.net

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What can UD do for you? The University of Delaware’s Division of Professional and Continuing Studies can help you build your professional skills, improve your organization’s bottom line, and enrich your life.

3Career enhancement 3Customized learning 3Degree completion

• Certificate programs • Customized learning solutions for your organization • Credit courses—online or in the classroom • Academic and career counseling • Osher Lifelong Learning Institutes

UD is for you! 302-831-7600 866-820-0238 (toll-free) continuing-ed@udel.edu www.pcs.udel.edu DB090014

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Guide to Education identify jobs that match their personalities. For example, the workbook states that “Doers like to work with things more than with people” and suggests occupations like auto mechanic, carpet installer or farm worker. There is a trading card for each of these occupations in the set, and the card offers a brief job description and typical pay rates. The cards are reviewed annually to reflect any changes in pay scales, Manley says. Other features of the guide are a checklist of good work habits and a questionnaire for interviewing adults about a profession that interests the student. When he was growing up in Wilmington, McMahon says he always thought he would become a doctor or a dentist, “but that’s because I went to the doctor, and I went to the dentist, so I knew what kind of work they die.” His parents insisted that he would go to college, so he did not have much exposure to blue-collar jobs other than seeing police officers and firefighters on the job. As it turned out, he went to college and majored in economics, which led to a career in business before he joined the Markell administration as secretary of labor in 2009. Having better access to career information is especially beneficial to students who do not plan to attend college. “Maybe that student will say, ‘I know people who are plumbers, or electricians, or beauticians, and they seem to enjoy a halfway decent style of life, maybe that’s something I could do,’” he says. The website is a comprehensive source for all levels of information on career topics. It includes both the student workbooks and the teacher guides for Career Compass and Career Heroes as well as links to resources that adults can use to assist their children in career exploration. Among the

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Career-themed trading cards get kids thinking vocationally.

links are a reading list to parents and advice on how to use employment information that is regularly posted on the Department of Labor website. One of McMahon’s favorite pages on the site is the “occupational family tree,” which encourages students to write down the types of jobs held by their parents, grandparents and great-grandparents. Youngsters who work on this exercise might learn they have access to information about careers they haven’t thought about before, McMahon says. “Maybe they’ll find out that their grandfather was a machinist,” he says, “and they can talk to him about it and consider whether that’s something they would like to do.” n

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THE FUTURE OF MANUFACTURING IN DELAWARE

PLUS:

• Accelerated Career Paths • Dream It. Do It. • DEMEP Drives Growth at Independence Prosthetics • Six Ways to Better Your Business Today

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9/12/14 11:44 AM

AstraZeneca Supports Manufacturing in Delaware AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines, primarily for the treatment of cardiovascular, metabolic, respiratory, inflammation, autoimmune, oncology, infection and neuroscience diseases.

AstraZeneca’s Newark, Delaware facility is a key strategic site in the company’s global supply chain. The site is one of four distribution sites in the U.S., and one of the company’s 27 production facilities in 17 countries worldwide. The facility provides primary and secondary packaging capability and handles the vast majority of packing for the North American market. It also provides formulation capabilities for global markets.

AstraZeneca, Newark, Delaware

AstraZeneca is investing to modernize the facility, create a state-of-the-art formulation center and centralize packaging operations at this location. The enhancements will help optimize the space and productivity, improve workflow and best position the site for future success. The Newark Supply Site boasts a multi-skilled workforce, recognized for their technical and manufacturing talent which focuses on continued efforts to increase efficiency and effectiveness in its operations. For more information: Visit www.astrazeneca-us.com

“Like” us on Facebook (AstraZeneca US Community Connections)

Subscribe to the AZ Health Connections blog (azhealthconnections.com) M2

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LETTER FROM THE CHAIR

A LETTER FROM GOV. JACK MARKELL Dear Students, As governor, it is my pleasure to present “The Future of Manufacturing in Delaware.” One of our state’s continued commitments in the 21st century is ensuring that we grow Delaware’s workforce through such initiatives as manufacturing, emerging technology, and workforce development. The concept of capturing these initiatives with contributions from Delaware Tech, Delaware Manufacturing Extension Partnership, Delaware Manufacturing Association, the Department of Labor, and the manufacturers themselves into a convenient section will provide a valuable resource for many. This collection of information will effectively provide a clearinghouse of statewide ideas so that students will be exposed to broad career planning as they transition from high school, to college and/or a career. Development of critical scientific, technological, engineering and mathematical skills (STEM) that are required by many of Delaware’s fastest growing industries will serve to strengthen the workforce as we continue to progress. I anticipate this special section will quickly become one of the best resources available for career and workforce development in the First State! I wish you the best with this edition, and moving forward. Sincerely, Jack A. Markell

For a full listing of DEMEP’s offerings, visit www.demep.org

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2014 has been another successful year at the Delaware Manufacturing Extension Partnership (DEMEP). As I reported last fall, after DEMEP completed a successful Panel Review by the National Institute of Technology (NIST), we were poised to develop a strategic plan to forge a new path for the future. Earlier this year with input from the board, our clients and training consultants, we mapped out a 5-year strategy that includes creating a more comprehensive and transformational LEAN Program, expanding and strengthening our partnerships, and developing additional growth services to meet our clients’ needs. With an increase in funding from NIST, we are looking forward to executing this plan to help Delaware’s manufacturing companies grow and transform – resulting in new jobs, greater profits and renewed pride in this vital sector of the state’s economy. Helping manufacturers compete and thrive also means providing them with a highly-skilled workforce. That’s why this year, Delaware Tech and DEMEP are spearheading a new initiative for high school juniors and seniors called the Accelerated Career Paths Program in Manufacturing. With critical support from Governor Markell and funding from the General Assembly, this 2-year dual enrollment program offered through Delaware Tech will help prepare young Delawareans for a career in manufacturing. DEMEP will be providing a portion of the training for those students and will be working alongside the Delaware Manufacturing Association in recruiting manufacturing partners to provide real work experience through externships at local businesses. You can read more about this program in this issue. As DEMEP embarks on this and other creative initiatives, we couldn’t be more pleased to welcome DEMEP’s new deputy director, Rustyn Stoops, to help lead our efforts. Rustyn is an accomplished engineer who has worked in highly competitive manufacturing environments with a proven track record of reducing costs and improving productivity while maintaining quality standards. Rustyn shares a number of insights and outlines the value of providing a “checkup” in his article “6 Tips to Better your Business”. As always, please contact the DEMEP to receive a comprehensive list of programs and services that can assist with your business needs. Sincerely, Mark T. Brainard M3

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DEMEP Spotlight: MANAGING

GROWTH SUCCESSFULLY AT INDEPENDENCE PROSTHETICS-ORTHOTICS, INC. BY ALLISON HAYES | PHOTOS BY NICK WALLACE

Since opening its doors in the summer of 2007, Independence Prosthetics-Orthotics (IPO) has faced one major challenge—its own success. While that may be a good problem to have, as Jim Jones, Business Specialist at the Delaware Manufacturing Extension Partnership (DEMEP) says, “With tremendous growth, comes tremendous risk.” Jones and DEMEP have been working with the company for 18 months to help manage the staggering growth rate the company has been experiencing. IPO, a full service orthotic and prosthetic care and diabetic foot management company based in Newark, was growing at a rate of 25 percent per year, and outstripping its supply lines and processes. In six years, the company had grown from just six employees to 30. IPO founder John Horne welcomed the opportunity to work with DEMEP. DEMEP is a federally and state-funded non-profit organization, affiliated with Delaware Technical Community College, committed to helping Delaware’s manufacturing and business community improve its global competitiveness. The organization works directly with businesses to offer training and support to improve quality, productivity and profitability. DEMEP was introduced to IPO through PNC Bank. PNC Bank recognized its client as one of its top-performing organizations and asked DEMEP to consult with the company. This type of synergistic partnership is what sets DEMEP apart in the consulting industry. Horne was interested to meet with DEMEP’s Jones to find out what he might recommend. Although his company was growing fast, Horne wanted to ensure that it was meeting its full capacity. The first step in the process was a LEAN seminar for about 15 employees. LEAN is a production philosophy that considers the expenditure of resources in any aspect other than the direct creation of value for the end customer to be wasteful, and thus a target for elimination. The seminar opened Horne’s and other company employees’ eyes to the potential of the business. It also introduced a new language to the company, one that Horne wanted all of his employees to know. DEMEP expanded on their initial LEAN training by involving every area of the company in regular LEAN meetings to discuss what processes were working and what needed help. M4

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“The training increased our vocabulary and our awareness,” says Horne. “It enhanced our communication.” Crystal Slawinski, the chief operations officer at IPO, agrees. “Most of the IPO employees not only have become acclimated to the LEAN process, but they look for ways in which to improve daily processes unprompted. This is especially true in the administrative areas. LEAN is responsible for creating an environment where processes and procedures are standard, easy to follow, and clear.” In addition to the LEAN training, DEMEP introduced valuestream mapping and 5S to IPO. Value-stream maps are the blueprint for lean transformation, including material and information flow, while 5S is the name of a workplace organization method that arranges a workspace for efficiency and effectiveness. With four office locations in the Delaware and surrounding Philadelphia area, these methods were invaluable for IPO to streamline its administrative processes. Imagine four different ways of handling billing, insurance and work flows, and what a difference it could make to standardize processes so that every transaction was the same. “The administration process was the biggest benefit to our company,” Horne says. With complicated billing and insurance procedures, the potential for mistakes was dangerous for the company. Now, Horne says, a training manual keeps all employees on the same page. Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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A recent employee in administration was able to get up to speed with the processes in just three days. “Now we can focus more on our biggest strength, which is our customer service,” Horne says. The on-site laboratory in the main office was also put under DEMEP’s spell. Space is a commodity at the company, so DEMEP made sure that every inch of the lab was useful, safe and organized. “We eliminated unnecessary ‘stuff’ and minimized touch time to increase workflow,” says Jones. As a result, since the first quarter of 2013, the company reported a significant decrease in payroll of over $96,000 by using employees more efficiently. “We are doing more with less,” Horne says. He says the company’s volume has been increasing, and he hopes to make some smart new hires in the coming months.

In addition to more efficient workflow, a simple change of having a dedicated employee do materials management has saved the company $37,000 in surplus supplies, equipment and stock. With their excellent customer service, superior product and the help of DEMEP to streamline their processes, the company has recently reported an overall revenue growth increase of 9.6 percent in the last 12 months. DEMEP and IPO continue to meet on a regular basis to address any challenges that IPO may face as it continues to grow. “It has been a year since our LEAN journey began and we have come a long way since our first session. We are certainly proof that LEAN principles reach far beyond the realm of manufacturing,” Slawinski says. The company looks forward to continuous improvements in the future, with no limit to its potential.

DEPARTMENT OF LABOR PROMOTES MANUFACTURING TRAINING BY DELAWARE SECRETARY OF LABOR JOHN MCMAHON The Delaware Department of Labor, Division of Employment and Training (DET) is always working to serve our two customers: employers and jobseekers, and making sure their employment and training needs are fulfilled. There are some exciting initiatives underway to improve our services. While we work with many local employers, recently there is some great energy from our local manufacturers. These manufacturing employers have organized themselves to partner with the Department of Labor, Delaware Technical Community College, and some local high schools to fill long- and short-term employment and training needs. Supporting this, our state legislature, with recommendation from Governor Jack Markell, passed SB 255, which included a $900,000 provision for the DET to promote employer driven training as a workforce development tool. The funding will support the manufacturing initiative. It will also help to pay tuition for students who are interested in training for jobs in manufacturing. This will strengthen and elevate programs that connect juniors and seniors to post-secondary education and credentials while in high school. The program is designed to operate three and a half hours per day on a rotating basis (students will complete their academic work at their home high DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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schools on alternating days). Students will graduate with not only a high school diploma but also an industry recognized credential. Funds to pay for summer internships/work experiences in the summer of 2015 are also included in the funding. Also included in the funding is an expansion of the employer-driven training concept. The new program, “Today’s Reinvestment Around Industry Needs” (TRAIN) will enable of employers to join together to develop workforce training. DET will issue the Request for Proposal (RFP) for the initial phase in late September. The purpose of this RFP is to award planning grants to support the convening of stakeholders in order to develop a Strategic Workforce Training Plan. A separate RFP will then be issued to fund the implementation of the developed plans. Look out for this RFP on www.bids.delaware.gov or contact Tom Smith at Thomasm.smith@state.de.us or (302) 761-8110 for more information. Anticipated release is late September, 2014. You can also hear more information at the 11th Employer Conference on October 23. For more information about the Employer conference please visit: dol.delaware.gov/events/2014EmployerConference. M5

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SIX WAYS TO BETTER YOUR BUSINESS – TODAY! BY RUSTYN STOOPS, DEPUTY DIRECTOR, DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

only to find your competitor just introduced the Our health is very important to all of us, yet next big thing and is stealing your business and we may find ourselves putting off scheduling a profit margins. There is never a better time to innocheckup. I’ll do it after the holidays, after the kids vate than now! go back to school, or after I lose a few pounds, Technology Acceleration: Are you taking we may say. Sometimes, putting off that checkadvantage of the newest technologies to improve up can have negative consequences and we may your customer’s experience? What new technolowish we hadn’t waited. gies can you package with your product? What The same can be true in the business world. tools or materials can assist with innovating your Just think of all the excuses we offer for not getproduct lines to improve your value position to your ting our business the “checkup” it needs: We’re customer? too busy, we don’t have the resources right now, Workforce: What differentiates one company maybe next month. Rustyn Stoops from another is simply its workforce. Those are the If we could only call a timeout when things go resources that continuously improve your competitive south, we could come up with a lot of good ideas of position, innovate your products and processes, and what could have been done if we weren’t “too busy.” ultimately define your customers’ satisfaction. Is your workforce Why not put these plans into place now? You can’t afford not to. informed? Do they have the latest skillsets needed for the 21st Here are six areas of improvement that your business should be century? Are they empowered to improve your business, and can checked for: they work as a team? You spend time and money making sure Continuous Improvement: Does your business have a your production equipment runs when you want it to, but what preContinuous Improvement culture driven by enterprise-wide initiaventative maintenance do you perform with your workforce? tives such as Lean Manufacturing? Do your employees embrace Sustainability: Many times green initiatives sound expensive. a waste reduction mindset? Are they recognized for their achieveApplied correctly, sustainable practices can not only save the ments? Is there an enterprise-wide standard method to identify planet but save money for your company. A goal of zero landfill issues, find the root cause and correct permanently? Are abnormal may cost money to implement, but have you priced the cost of situations easily identifiable and addressable by all members of the disposable dunnage and then the disposal costs? Diversification organization? Do all employees understand the goals and objecof energy sources is no different than diversification of your investtives of the organization? Do all employees feel empowered to ment portfolio – reduction in volatility in energy cost allows for betaddress issues and eliminate waste? ter forecasting of overall production costs. Try an energy audit to Supply Chain Optimization: How good is your supply chain? identify good payback opportunities or simply a retuning initiative Supply chain work should not be limited to when a problem surfaces; fighting fires is reactionary. Be proactive; evaluate your entire to better utilize your existing equipment. The Delaware Manufacturing Extension Partnership (DEMEP) supply chain – you may be missing the smoke. What is the true cost of your materials, not just the purchase price? Every issue has can help you take the next step in the health of your business. As part of a federally-sponsored nationwide network of over 60 cena price to your organization: shortages, defects, warranty, supplier ters, we have access to the best resources and information to help management, ease of installation, number of parts in transit, cost move your company to the next level. Give us a call – today – to to expedite. Predictability and reliability are the keys to meeting schedule an assessment. your customers’ expectations. Innovation: There is nothing more heart-breaking than selling a DEMEP | info@demep.com | 302.283.3131 great product while maintaining a major position in the marketplace M6

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21st Century Manufacturing in Delaware

Bloom Energy is proud to manufacture its innovative clean energy technology on the STAR campus in Newark, Delaware, manufacturing Energy Servers that provide clean, reliable, affordable electricity for the world. Bloom Energy is seeking skilled team members for multiple roles. For more information visit www.bloomenergy.com

 Quick Facts about Agilent Technologies in Delaware  700 Employees at 2 Sites, payroll of $75M  Jobs in Manufacturing, Sales, Service, Marketing, R&D  Recognized for Innovation, Work Life Balance and Green  Every employee gets paid time for community service

Located on Centerville Road in Wilmington and in First State Industrial Park in Newport, Agilent Technologies manufactures analytical equipment and consumables used by scientists all over the world. Customers use our products in chemical, energy, environmental, forensics and pharmaceutical applications to determine the content of their samples for R&D, QA/QC and Process Control. Our products have been used to catch doping at the Olympics for years. Specific products built in Delaware are Gas Chromatographs (GC), GC Mass Spectrometers (GCMS), Liquid Chromatography Columns and other peripheral devices used by chemists in their laboratories. We are #1 in our core markets with these products. We have careers for Chemists, Buyers, Engineers, Technicians, Operators, Material Coordinators, Planners and many other career focus areas. Visit us at www.agilent.com

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ACCELERATED CAREER PATHS At the Delaware State Chamber of Commerce’s Manufacturing Conference and Legislative Brunch in April, Governor Jack Markell approached the podium with an ambitious plan. Tackling the state economy, k-12 education and homegrown manufacturing, The Accelerated Career Paths Program was unveiled. The two-year program is designed for Delaware high school juniors and seniors, and provides them with the skills and certifications they need to start a career immediately upon graduation. The program was created and funded with major support from Gov. Markell. The program is a collaboration of several partners—Delaware Tech, Delaware Department of Labor, the Colonial School District, New Castle County Vocational Technical School District, and the Delaware Manufacturing Association. “To keep our economy growing, we must meet the needs of our manufacturing employers,” Markell said at the brunch. “We often talk about our global competition for talent as though it’s mainly a competition for individuals who have pursued a college education. We assume “good jobs” require a traditional degree, but nothing could be further from the truth. Just as we provide specialized coursework for students transitioning to college, this program provides similar opportunities for those choosing an accelerated career path.” Participating students will split their time between their home high school and Delaware Tech, and will receive more than 600 hours of instruction and hands-on experience in Delaware Tech’s labs, and will complete a 200-hour paid internship. During the two-year program, those who complete the training will have the opportunity to sit for national certification exams and be eligible to earn college credits. M8

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The DMA and DEMEP have lent their ongoing support to the program in several ways. The organizations will vet, and maintain, curriculum, organize activities to help improve the image and perception of the manufacturing industry. “When we look out to 2025, economists tell us that 60 percent of jobs are going to require some level of education beyond high school. Today, only about half that number, about 30 percent, of our young people have completed at least some college level coursework,” says Paul Herdman, president and CEO of the Rodel Foundation of Delaware. “Across the state’s high schools, there are great programs supporting college and career readiness efforts, including vocational and career-technical education (CTE) programs, dual enrollment opportunities, and AP and IB course offerings. We need to double those numbers. Governor Markell’s Accelerated Career Paths program will allow students to graduate with a high school diploma, advanced manufacturing certificates, and college credits, ensuring they are prepared to begin their career following graduation. We need to build on this. There are similar opportunities in IT, healthcare and agriculture. With one or two year degrees, young people can get involved in a great career. This career exploration needs to start in middle and high school. They don’t need to lock into one path at 14, but we need to create more opportunities for young people to begin exploring what they like and don’t like at so that they can make smart choices about college and a career. “ Says Markell, at the fateful brunch: “To keep our economy growing, we must meet the needs of our manufacturing employers.” Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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FREQUENTLY ASKED QUESTIONS

TRACK 1: MATERIAL HANDLING AND PRODUCTION TECHNICIAN Will I still earn my high school diploma? Provides students with in-depth training in manufacturing quality, logistics, prevenYes! Students will earn both a high school tive maintenance, electro-mechanical systems and safety. At completion, students diploma and nationally recognized professional will be prepared to take the nationally recognized Manufacturing Skill Standards certifications. Council (MSSC) Certification and compete for a job in the manufacturing industry. Is there transportation between my high school and Delaware Tech? TRACK 2: MAINTENANCE MECHANIC/TECHNICIAN Yes, free bus transportation will be provided Provides students with advanced electro-mechanical training, including pneumatbetween your high school and Delaware Tech. ics, hydraulics, mechanical drives, electrical systems, electrical motors and senWhy should I enter this program? sors, and programmable logic controllers (PLCs). At completion, students will be You should choose this program if you enjoy prepared to take the nationally recognized Advanced Manufacturing Integrated hands-on learning and are looking to get more Systems Technology Certification, compete for a job in the manufacturing industry, out of high school. You also should choose this or continue their education in Engineering at a 2-year or 4-year institution. program if you would like to get some exposure to a college setting, or to possibly get a head start on an engineering technology degree. entry level manufacturing job (making about $15/hour) after graduWhat is the internship? ation. You also will be able to further your education, either at The internship is a 200-hour “craftsmanship” that you will Delaware Tech or elsewhere. complete between your junior and senior year of the program. It How do I get into the program? means actual exposure to the workplace with local companies, There is a selection process to choose the appropriate students putting what you learn into practice. This is a valuable opportufor the program. Your grades, assessment scores, interest in the nity — giving you both work experience and future professional program, and other factors will be taken into consideration. To connections. learn more about the Accelerated Career Paths Program, contact Will I be able to get a job after I graduate? your high school’s guidance office. You will gain the skills and certifications needed to obtain an

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DREAM IT. DO IT. Today’s manufacturing is about advanced technologies, state of the art facilities, and fast paced work environments. But most of all, manufacturing is about those people who like to see the product of a hard day’s work. However, this is not the impression of manufacturing that is held by many Americans today. Only 35 percent of parents say they would encourage their children to pursue careers in manufacturing, despite the advanced skills and high pay that are characteristic of work in today’s advanced manufacturing industry. This is due to a perception of manufacturing that existed a generation ago but does not represent the current reality of the industry. To put an end to this misperception, The Manufacturing Institute launched the Dream It. Do It. network in 2005. Dream It. Do It. works to change the perception of the industry and inspire next-generation workers to pursue manufacturing careers. Members of the Dream It. Do It. program gain access to national support and resources to aid their pro-manufacturing efforts and join a network of industry leaders that implement activities to meet local, regional and statewide workforce needs. Delaware joined the Dream It. Do It. network in May. The initiative offers local manufacturers, schools, communitybased organizations and other stakeholders the opportunity to partner with a respected national platform to promote manufacturing as a top tier career choice in the United States. Dream It. Do It. promotes manufacturing to three distinct target markets: student, parents and educators. In 2013, the network successfully engaged: • 250,000 students • 54,000 parents • 11,000 educators Dream It. Do It. offers the solutions needed to recruit students into manufacturing, while providing knowledge to those who influence their future career choices. Help us engage our future workforce and take steps in continuing the growth of the U.S. manufacturing industry. Dream It. Do It. is the grassroots authority on influencing the perception of manufacturing careers by leveraging local, regional and statewide strategic partnerships to attract and recruit a qualified manufacturing workforce pipeline.

A NATIONAL IMPERATIVE U.S. manufacturers’ consistent struggle to find qualified workers, compounded by their challenge to attract a future workforce, has produced a boom in workforce development efforts to find a resolution. Research surrounding the image of manufacturing careers has shown that today’s youth, as well as those who have M10

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the greatest influence on career planning and decision-making, would not recommend manufacturing as a top career choice. Throughout the United States, industry associations, educators, political leaders, manufacturers, and others have organized and executed initiatives to address the skills gap and to achieve a greater positive perception of manufacturing. While there are great efforts currently, we still need to continue to take action.

THE DREAM IT. DO IT. DIFFERENTIATOR As the authority on the attraction, qualification, and development of world class manufacturing talent, The Manufacturing Institute took action and launched the Dream It. Do It. Network. Unique to other efforts, the Dream It. Do It. Network offers local and regional workforce development innovators the opportunity to partner with a respected national platform to promote manufacturing as a top tier career choice in the United States. Recognizing that there is no “one size fits all” solution, Dream It. Do It. comprises of a network of industry leaders that engineer pro-manufacturing activities customized to local, regional and statewide needs. Subscribers to the Dream It. Do It. network utilize a nationally recognized brand, a robust support network, and the leverage of The Manufacturing Institute’s affiliation with the National Association of Manufacturers to attract and recruit the next generation of qualified manufacturing workers. Dream It. Do It. Leaders Provide a United Voice Across America To: • Make students aware of the high-tech, high-paying opportunities in advanced manufacturing • Produce the qualified workers that manufacturers are struggling to find • Help U.S. manufacturing reclaim its prestigious status as a leading industry in our economy Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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Delaware Department of Labor

11 th EMPLOYER CONFERENCE October 23, 2014 8:30am - 3:30pm

Chase Center on the Riverfront

815 Justison Street ~ Wilmington, DE 19801

Whether you have one worker or 10,000, whether you’re in HR or Fiscal, or whether you own your own business and do it all, this conference is for you. Hear about the latest regulations and law changes and discover how other companies are handling their business challenges. We invite you to meet us, meet your peers, network with exhibitors, learn something new, and improve your company! KEYNOTE SPEAKER: Honorable Alan B. Levin

Cabinet Secretary, Delaware Economic Development Office

Delaware Works For You! Resources and tools to build your business

Presentations to include: • • • • • • • • • •

DELAWARE SINCE THE GREAT RECESSION HIRING VETERANS MAKES GOOD BUSINESS SENSE DELAWARE’S DIVISION OF EMPLOYMENT AND TRAINING (DET) NEW SMART JOB ORDER SYSTEM ON THE JOB TRAINING PROGRAM HOW TO PREPARE FOR AN UNEMPLOYMENT INSURANCE APPEAL HEARING HOW TO COMPLY WITH SECTION 503 OF THE REHABILITATION ACT TRAINING THE NEXT GENERATION DELAWARE WORKERS’ COMPENSATION HEALTH CARE PAYMENT SYSTEM (HCPS) THE UNEMPLOYMENT INSURANCE CLAIMS PROCESS & HOW IT CAN IMPACT YOUR TAX RATE EMPLOYMENT DISCRIMINATION: EMPLOYER BEST PRACTICES FROM CHARGES TO RESOLUTION

www.DelawareWorks.com For more information about the Conference or if you would like to be an exhibitor, please contact: Donna Forrest at (302) 761-8180 or email at donna.forrest@state.de.us For future Conference updates, visit www.DelawareWorks.com or email DOL_EC@state.de.us

Be sure to tour the Department of Labor’s Mobile One-Stop! DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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M11

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Fueling Delaware’s Economy

Proudly Supports Delaware Manufacturing Extension Partnership - DEMEP

Delaware City Refining Company LLC 4550 Wrangle Hill Road Delaware City, DE 19706 M12

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Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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PLEASE JOIN 2014 CHAIR NICK LAMBROW FOR THE 25TH ANNUAL 1990 P.S. du Pont Crawford Greenewalt Joseph Tatnall

2002 T. Coleman du Pont Robert W. Gore 2003 John B. Campbell Sally Hawkins

1991 Oliver Evans Wilbert & Genevieve Gore 1992 Alexander F. Giacco George Lobdell

2004 Leon N. Weiner Marvin (Skip) Schoenhals 2005 Leonard W. Quill Leon F. Slocomb, Jr.

1993 Joseph Bancroft Irving S. Shapiro 1994 Jack Burris Arthur S. Carota E.I. du Pont

2006 Murray Berstein Foster Friess 2007-2008 Alan B. Levin Frank J. McIntosh

1995 Joshua & Thomas Gilpin Edward Goett

2009 Craig A. Rogerson

1996 Walter S. Carpenter David D. Wakefield

Dian C. Taylor 2010 Carol A. Ammon Mark A. Suwyn

1997 Joshua Heald Edgar S. Woolard, Jr. 1998 Carolyn S. Burger Harry Levin 1999 Frederick G. Krapf, Jr. Bernard J. Taylor II 2000 Charles M. Cawley John A. Krol

2014 LAUREATES Robert J. Laskowski Verino Pettinaro

2001

2011 Alan R. Burkhard James A. Wolfe 2012 Arkadi Kuhlmann Jim Kelly 2013 Dan Butler Peter Minuit

Werner C. Brown John W. Rollins, Sr.

Thursday, October 16, 2014 Networking Reception with heavy hors d’oeuvres opens at 4:00 p.m. Ceremony runs from 6:00-7:00 p.m. Deerfield FOR INVITATIONS CONTACT ROB EPPES AT JUNIOR ACHIEVEMENT (302) 654-4510 OR ROB@JADEL.ORG Sponsored in part by Delmarva Power and K2 Advisory Services, LLC DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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Join us as we envision A Vision for Education in Delaware in 2025 (ED25)!

Share your ideas and opinions at http://ED25.MindMixer.com! We will be using your feedback to develop ED25, a plan to better prepare students for a lifetime of success.

For more information, please visit: www.vision2015delaware.org.

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Bringing Delaware business leaders and educators together...

October 6-10, 2014 The Delaware Principal for a Day program began in 1993, and since 2004, has facilitated more than 1,300 school visits, joining principals with local business leaders to build grassroots partnerships that are key to developing the workforce of tomorrow. This year, 115 schools are participating statewide. Sign up today and meet YOUR future workforce! The Partnership, Inc. was created to promote charitable and educational activities by developing and fostering programs that encourage private sector involvement in workforce development and education. We all know that the future of Delaware depends on the foundation we build in our schools today. To register the 2014 Delaware Principal for a Day program, please visit www.dscc.com or contact Kelly Wetzel at kwetzel@dscc.com. * Pictured above is Robert J. Andrzejewski, former Red Clay superintendent, as a guest principal at Meadowood School. **The Partnership, Inc. is the 501 (c)3 education affiliate of the Delaware State Chamber of Commerce.

DELAWARE BUSINESSâ&#x20AC;&#x192;|â&#x20AC;&#x192;Se pt e m be r/ Oct o be r 2 0 1 4

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I’M BETTER WITH BLUE For Shannon Pencek, keeping a workforce happy and her family healthy is a full time job. To help do both, she counts on Highmark Blue Cross Blue Shield Delaware for reliable customer service and easy access to a nationwide network of quality providers. Because she knows what Benefits Specialists have known for years — when it comes to a plan that makes life easier for you and healthier for all, you’re better with Blue.

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Health and Wellness

“This is Our Hospital” After three years and $260 million in renovations, the curtain is drawn on the Nemours/Alfred I. duPont Hospital for Children BY MARIA HESS | PHOTOS BY NATALIE PESETSKY

ASK KAY HOLBROOK WHY the 450,000 square-foot expansion of the Nemours/Alfred I. duPont Hospital for Children really matters. She’ll say it’s all about the children. Holbrook, a nurse, an associate administrator and the hospital’s expansion project leader, is clearly proud of the facility set to open in October. But she is most comforted by the fact that the building was designed with extensive family and clinician input. Holbrook knows that the new building will not only be impressive in the clinical sense; it also will serve as a home away from home for children and families during difficult times. DELAWARE BUSINESS | Se p t e m be r/ Oct o be r 2 0 1 4

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Construction began in August 2011 for the $260 million project at the south side of the existing hospital, which was previously the main entrance. It’s the product of the combined efforts of Nemours teams, FKP Architects Inc. in Houston, and Skanska USA Building Inc. in Philadelphia and Orlando, Fla. The area sits on about 9.5 acres, and its exterior, a mosaic work with geometrical colored glass pieces meant to look like butterflies, is something to behold. It is in stark contrast to the stately original, yet the traditional and contemporary styles mesh artfully. There are five floors in total, but three that are designed solely for 31

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Health and Wellness

patient care, says Lee Seggern, the hospital’s resident architect and expansion project manager. “The fifth floor, right now, is shell space,” he says, “which means it’s being reserved for the future.” The state approved the hospital to go up to 260 beds, adds Chris Manning, the senior manager of public and media relations for the Nemours Children’s Health System. “But we’re not taking advantage of that full bed count just yet. We’ll assess that situation once we learn what the needs will be.”

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Input from families and What medical staff is taking advantage clinicians fueled A.I.’s of is a world-class facility that boasts techrenovations. nologically advanced single patient rooms with spacious and warm sleeping accommodations, as opposed to the pleasant but shared rooms at the original hospital. Also, each floor has public and staff traffic thoroughfares, which help reduce noise and control the spread of infection. The site is designed to support the best possible service to young patients, in terms of delivering safe, effective and efficient care. A 44-bed emergency department doubles the original hospital’s former capability and supports the hospital as the state’s only Level I pediatric trauma center. A rooftop helipad provides easy and fast access to operating rooms and critical care areas. For children suffering the most, the pediatric intensive care unit on the second floor offers larger private rooms to accommodate bedside technical needs and offers lovely spaces for families who wish to stay with their child for extended periods. The pediatric care unit is a special and impressive space. The rooms are designed essentially the same way typical patient rooms are, except for the head wall, which in normal rooms, is the wall behind the patient bed that houses monitoring equipment, life support systems, oxygen and the like. In the intensive care unit, however, “we took it off a wall and put all the equipment on booms or arcs, which can move,” says Seggern. “You can get the equipment closer to the patient, and the patient is virtually surrounded by whatever the medical professionals deem necessary.” “This gives staff the ability to move the bed at various angles should the need arise,” says Manning. “These booms allow us to move 350 degrees around the patient. They allow just about any configuration.” The facility features clusters accentuated by wide hallways and separate team stations for every eight rooms, which means that clinicians don’t have to navigate long halls to accommodate patients. Each station is equipped with medication and supply rooms. As a clinician, says Holbrook, “I don’t have to walk as far, which means I can spend more time with my patients. It’s something all clinicians want, and we know that because they told us what they wanted.” Families and children also chimed in. In fact, hospital administrators took special care to utilize the ideas and opinions of 20 families and Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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Be Strong Beebe Healthcare Nationally Recognized Orthopaedic Services • Only recipient for all of Delaware and Maryland for Orthopaedic Surgery Excellence Award™ 8 years in a row (2007–2014) • Only hospital in Delaware and Maryland in the top 5% for Spine Surgery for 4 years (2011–2014) • Spine Surgery Excellence Award™—in the top 5% • America’s 100 Best Hospitals for Spinal Surgery™ • 5-Star Rated for Spinal Fusion 2014

Orthopaedic Surgery at Beebe Healthcare Return to the life you love.

We provide comprehensive orthopaedic services and programs designed to treat injuries and conditions affecting spine, bones, muscles, and joints. Orthopaedic care from diagnosis through treatment or surgery through rehabilitation is part of Beebe’s commitment to providing the highest

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Lewes, Delaware • beebehealthcare.org

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Health and Wellness bright dining area. Or the truly welcoming welcome center. At its core, this expansion was created for the comfort and healing of children, and the families who support them. It won’t be a surprise if the design ends up on a few architectural magazine covers, but for Holbrook, there is something far more significant than the grand facade, while spectacular. “When children come to the hospital,” she says, “they are no longer in their normal worlds, and that can be frightening. The space gives them and their families the permission to live in it. “The reality is that when parents wake up in the morning, they don’t expect to take their son or daughter

hundreds of clinicians. As a result, the A sweeping atrium expansion features a sweeping atrium, and revamped patient rooms were added. lounges, solariums and playrooms. Pocket parks are alcoves; places where families can get away, mediate, read or gather their thoughts. They are calming areas that allow for brief respite from stressful situations. The teams conducted mock-up processes to allow groups to comment on actual-sized spaces. A family advisory council and a youth advisory council offered substantive ideas that improved the spaces. The mock-ups saved money, too, since they allow for improvements before the full-fledged spaces were built. But again, as Holbrook says, it was really about knowing what the families were thinking, since they were ones who would use the spaces. Never mind the stunning atrium or the movie theater screen that can be viewed from all patient floors. Or the interactive wall, Discovery Zone and

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to the emergency room, and perhaps, get them admitted. That wasn’t in their plan for the day. This expansion allows us to creatively think ahead for them. Then maybe, at some point, a mom or dad can breathe and say, ‘somebody thought about me.’” That’s the point of the expansion: “to proactively anticipate the needs of families, children and clinicians as the three key stakeholders in our bigger home known as A.I duPont Hospital for Children on any given day,” says Holbrook. Recently, the project teams brought back the children and families who had contributed to the mock-up processes. The families noticed that the things they had suggested were actually added to the rooms: the diaper hooks that were placed away from the doors for security reasons; the pullout couches they had chosen; the clocks that were placed in the center of the rooms, just where they wanted them; the extra storage areas for coats, luggage and toys. “When we asked the children what parts of the room they remembered having input it, they said ‘everything,’” says Holbrook. “They said, ‘This is our room. This is our hospital.’ And I said, ‘Bingo. We did it.’” n Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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The promise of a celebration like no other.

COMMUNITY DAY

Saturday, September 20 • 10 a.m. to 4 p.m. The expanded Nemours/Alfred I. duPont Hospital for Children is complete – and it’s cause for a real celebration. Designed by families, for families, it’s a hospital like no other. So bring your family and be among the first to see our beautiful new expansion. And celebrate the promise of even more children growing up healthy.

Be a part of the community celebration! Join us for Community Day Saturday, September 20, 2014 10 a.m. to 4 p.m. Nemours/Alfred I. duPont Hospital for Children Rain or Shine Free Admission

Family Fun Activities

We invite you to tour our new Emergency Department, patient rooms, Discovery Zone, atrium and more.

Live entertainment 10:30 a.m. to 4 p.m. • Chico’s Vibe • Wilmington Youth Jazz Band • Atiba Fields Steel Drum Band • Emerald Isle Academy of Irish Dance

10 food trucks with smoothies, sweets, salads, sandwiches and more

Activities for Kids and Teens

From princesses to superheroes, magic shows to zoo animals, there’s fun for all.

• princesses, superheroes and other favorite children’s characters • games, activities and physical challenges • Touch a Truck featuring fire and rescue vehicles • obstacle course

For complete details: Nemours.org/celebration

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• face painting • kids’ yoga sessions • magician • animals from the Brandywine Zoo • health and wellness information • and much, much more.

Your child. Our promise.

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Newsbites site has been part of the community since 1939. Throughout the decades, it has evolved to meet the ever-changing needs of the marketplace and provide innovative offerings to compete in a global marketplace.

Arthur J. Turner Jr. Scholarship Foundation Readies “Taste of Everything” Event

Beverly Stewart of Back to Basics Learning Dynamics Among Top 25 Female CEOs SmartCEO magazine recognized the area’s top female CEOs at the 2014 Brava! Awards, which took place on Wednesday, July 23 at the Crystal Tea Room. This year’s winners collectively generated $1.5 billion in revenue and employed more than 4,287 people. Additionally, the 2014 Brava! winners were profiled in the July/ August 2014 issue of Philadelphia SmartCEO magazine. SmartCEO received more than 160 nominations across the Mid-Atlantic for the award. A group of Greater Philadelphia business leaders formed the Brava! Selection Committee. Brava! Award winners combine their irrepressible entrepreneurial spirit with a passion for giving back to the community. They are exemplary leaders of both their companies and their communities, encouraging local philanthropy, mentoring up-andcoming leaders and setting their companies on the path to tremendous growth. Stewart began her company in 1985, literally from the kitchen table in her onebedroom apartment. Since those early days as the company’s sole proprietor, Back to Basics Learning Dynamics has served the varied educational needs of over 13,500 students of all ages and today employs over 90 professional, degreed tutors. Stewart has expanded services to include translating and interpreting, business education for students over 16, SAT/ACT prep, and over 60 subjects for 1-on1 tutoring. And, in addition to her company’s trademark 1-on-1 tutoring, Back to Basics now operates Delaware’s only 1-on-1 private school, as well.

INVISTA Celebrates World’s First Nylon Plant in Seaford INVISTA is proud to celebrate the 75th anniversary of its Seaford site this year. In recognition of this milestone, the company is hosting a special celebra-

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tion on Friday, Sept. 12, from 10:00 a.m. to 11:30 a.m. at Seaford Plant. During the ceremony, State Officials from Delaware will be presenting the site with the marker denoting Seaford as the world’s first nylon plant. The Seaford

The AJTJSF (Arthur J. Turner Jr. Scholarship Foundation) agency’s mission is education, family and community. In support of Delaware’s youth, the foundation will host its first “A Taste of Everything” Fundraiser event on Friday, September 19, at the Garden located at 407-411 N. Market Street in Wilmington. “A Taste of Everything” will be just that: great food, music, entertainment, shopping, drinks and just-added appearances by surprise guest musicians. “Our goal is to raise awareness of our agency and, in addition to revenue, to support the launch of our “Math Competition” in the spring of 2015. We do hope that you will join us as we assist Delaware’s teachers/students/ parents in raising the bar in education,” organizers said. Advance seating is suggested but not required. For additional information visit www.arthurjturnerjrscholarship.org or call (302) 494-3357.

Greater Philadelphia Business Coalition on Health Readies Employer Education Program On Thursday, September 18th, from 8:00 a.m. to 11:00 a.m. at the W.L. Gore Capabilities Center in Newark, the Greater Philadelphia Business Coalition on Health will host a valuable employer education program.

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Newsbites The Greater Philadelphia Business Coalition on Health (www.gpbch.org), established in 2012, serves employers throughout the Delaware Valley in helping them to identify best practices for maintaining employee health and productivity, and ensuring that, when needed, healthcare is accessible, affordable, high-quality, and safe. GPBCH’s employer member represent nearly half a million covered lives in Southeastern PA, Northern DE, and Southern NJ. This education program brings together health policymakers and stakeholders to discuss how healthcare delivery and financing are changing in Delaware, and how these changes may affect employers and employees. The program is open to members of GPBCH and to other employers who are either based in Delaware or have a workforce based in Delaware. To RSVP contact Patrick Croft, pcroft@ gpbch.org, or by calling 215-800-1064.

Highmark Delaware Gives to Sunday Breakfast Mission, Plots Walk for A Healthy Community Highmark Blue Cross Blue Shield Delaware (Highmark Delaware) has awarded a $127,400 BluePrints for the Community grant to the Sunday Breakfast Mission, to help the organization as it works to improve the health and wellness of the homeless population in Wilmington. “Sunday Breakfast Mission provides many critical services to the homeless in Wilmington,” said Tim Constantine, Highmark Delaware president. “With this BluePrints for the Community grant, the organization will be able to expand its medical services and enhance its food programs, both of which provide necessary care and nutrition to this underserved segment of our community.” In addition to providing medical care

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and meals to more than 300 people on a daily basis, Sunday Breakfast Mission also has a residential program. An average of 125 men, women and children are semipermanent residents at Sunday Breakfast Mission, and receive medical and behavioral counseling, along with education about basic life skills and nutrition. Each resident works in the kitchen, getting hands-on experience preparing healthy meals, so when they leave the program, they know how to prepare nutritious meals for themselves and their families. “Providing basic health care services and nutrition is a critical part of getting homeless men, women and children back on their feet,” said Rev. Tom Laymon, president, CEO and senior pastor at Sunday Breakfast Mission. “The grant from Highmark Delaware helps us ensure that both our residents and the population that relies on us for a hot meal all receive nutritionally balanced meals, and the medical care that they require.” Additionally, Highmark announced open registration for the first-ever Walk for a Healthy Community in Delaware. The event will be held on Saturday, Sept. 13, 2014 at Bellevue State Park in Wilmington, and helps participating organizations raise money for their individual missions. Highmark Delaware organizes and underwrites all costs associated with the walk, while walkers select which participating nonprofit organization they wish to support. The nonprofits then keep 100 percent of the funds raised by their walkers. Highmark’s Walk for a Healthy Community has been held annually throughout Pennsylvania since 2003, and has helped more than 200 organizations collectively raise more than $6 million. Both a 5K (3.1 mile) handicap-accessible route and a one-mile fun walk (also handicap-accessible) are available and pets on leashes are welcome. In addition to the walks, there will be entertainment, refreshments and prizes. Park entry is free.

Walkers can register at www.walkforahealthycommunity.org.

Sallie Mae Announces First Chief Risk Officer Sallie Mae today announced the appointment of Jeffrey Dale as the company’s first Chief Risk Officer. Dale will work with senior executives and other company stakeholders to build out the enterprise risk management function and framework for the company and its Sallie Mae Bank subsidiary. Earlier this year, Sallie Mae, formally SLM Corporation, completed its strategic separation and is now a standalone consumer banking business focused on helping families save, plan and pay responsibly for college. “I am pleased to add Jeff to the leadership team as we begin an exciting new chapter at Sallie Mae,” said Raymond Quinlan, chairman and chief executive officer. “Jeff’s wealth of experience across consumer risk, including student lending, will be an asset as we continue to foster and grow our business and strengthen our risk oversight infrastructure.” Dale arrives from Citigroup where he most recently served as the North American Group Risk Director responsible for consumer credit in the United States, Puerto Rico and Canada. In this role, he engaged broadly with various business units, other control areas, and a variety of internal and external constituents, including regulators and auditors. Prior to Citigroup, Dale served as Divisional Risk Officer for UK Retail Bank at Lloyds TSB and Senior Vice President, Risk Management, Long Term Care Insurance for Genworth Financial. Earlier in his career, he served as Chief Credit Officer for General Electric’s Global Consumer Finance operations in Japan. Dale earned his bachelor’s, master’s and doctorate degrees in agricultural economics from Oklahoma State University.

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Eden and the Green Room Honored in Wine Spectator’s Newly Released 2014 Restaurant Awards Delaware’s Eden and the Green Room have been honored in Wine Spectator’s 2014 Restaurant Awards, which highlights the eateries around the globe that offer the best wine selections. This year, 3,748 restaurants have been named award winners, spanning all 50 U.S. states and over 80 other countries and territories. A total of 2,791 restaurants earned the program’s entry-level Award of Excellence, which recognizes a wine list offering an interesting and diverse selection of wines that are well-presented and thematically match the restaurant’s cuisine in price and style. Another 883 restaurants earned the Best of Award of Excellence—the program’s middle tier award—for offering a wine list of typically 350 or more quality selections with significant vintage depth or superior breadth in one or more major wine regions. Eden, in Rehoboth Beach, and the Green Room in Wilmington, took home Delaware honors. Other Delaware restaurants included Abbott’s Grill, Caffe Gelato, Domaine Hudson, Krazy Kat’s, and Sullivan’s Steakhouse. The Grand Award represents the program’s top tier restaurants. Those in this elite group—representing 12 countries and 15 U.S. states—generally offer 1,500 or more selections, with superior breadth and depth in many of the world’s classic wine-producing regions. The editors of Wine Spectator carefully assess each candidate, rigorously inspecting the wine program, cellar, service, ambiance and cuisine of the restaurant.

The Brandywine Festival of the Arts Returns The Brandywine Festival of the Arts, produced by Barry’s Events, returns

September 6-7 to the Josephine Gardens in Brandywine Park. More than 200 artists will exhibit their works in a variety of mediums. The two-day event features live music, numerous children’s activities and a wide selection of local food vendors. The five dollar admission includes admission to the Brandywine Zoo. Children under 12 are admitted free.

Richards Paving Joins the list of Country’s Top Contractors Locally-owned and operated Richards Paving was recently named one of the top paving contractors in the country by Pavement Maintenance & Reconstruction magazine. Richards Paving is the only Delaware-based company to receive this honor and to appear on the 2014 list. “It is fantastic to be recognized in this way,” said Richard Piendak, founder and owner of Richards Paving, “For over forty years, our goal has been to offer our commercial and residential customers a great product with fantastic service. This award acknowledges that all of our employees have done just that.” In addition, the magazine also acknowledged Richards Paving as the only company on the list that “generates a meaningful percentage of sales (23 percent) from (hot mix asphalt) sales.” Owning its own hot mix asphalt plant ensures that Richards Paving continually has an adequate supply of top-quality hot mix asphalt for both commercial and residential use. “Our ability to supply our own hot mix asphalt makes us unique within Delaware,” continued Piendak, “it allows us to service commercial and residential customers from beginning-to-end in the paving process. In fact, many other pavers in Delaware buy their hot mix asphalt from us.”

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entreDonovan named Regional and National Winner entreDonovan, an upscale women’s clothing boutique in downtown Wilmington, DE, was named a National Grand Prize Winner in Comcast’s 2014 Innovation 4 Entrepreneurs Contest. Judges selected entreDonovan as one of the top six small businesses in the United States that incorporate technology to enhance customer or employee experience. entreDonovan was initially chosen out of over a hundred local businesses as a Greater Philadelphia Regional Winner before going on to the national contest. Specializing in custom-tailored clothing for professional women, entreDonovan provides a unique shopping experience with multiple technological solutions. For women looking for a custom-fitted outfit, entreDonovan uses a body-scanner to collect measurements. Clients can receive comprehensive wardrobe advice with the e-Style consultation program. Shoe-lovers adore the custom shoe-design iPad app, which allows women to choose details such as color, heel-height, heel-width, or toe shape in their unique shoe size. entreDonovan is situated in the heart of Wilmington’s legal and business district for the convenience of the busy professional. Linda Farquhar, founder and managing member of entreDonovan, commented, “It’s been challenging and fun to put the pieces together for a technology-based solution for the professional women’s wardrobe. We’re excited and grateful for this recognition.” The Innovation 4 Entrepreneurs contest was co-hosted by Comcast Business and Inc. Magazine to acknowledge entrepreneurs incorporating tech-

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Newsbites nology into their businesses. Judges selected two businesses from each of 16 Comcast regions across the United States. The 32 Regional Finalists were then pitted in a two-week online voting competition that weighed into the scoring for six Grand Prizes.

Masley Gloves Selected as ‘Champion of Change’ The White House and the U.S. Small Business Administration (SBA) announced Donna and Frank Masley of Wilmington, Delaware as one of 15 selected nationwide as a Champion of Change by the Obama administration as part of its Winning the Future Across America initiative. They were selected from more than 900 nominations. Donna and Frank are owners of Masley Gloves, a HUBZone Certified, Woman Owned Small Business that designs and manufactures specialty gloves, including gloves for the military, that are 100 percent made in the U.S. Since 2005, the Masleys have demonstrated an exemplary record of hiring over 60 individuals who were previously incarcerated and many more who are living in the most impoverished sections of Wilmington. Realizing

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the commitment and energy these individuals bring to the business, the Masleys recently purchased a building in a Historically Under-utilized Business Zone (HUBZone), where glove team members can now walk to a safe and comfortable work environment. “Across the country, business owners like Donna and Frank are doing amazing things to help deserving, previously incarcerated, Americans transition back into the work force and become contributing members of society,” said SBA Delaware District Director John Fleming. “It’s wonderful to see a former Delaware Small Business Person of the Year recognized as one of the President’s Champions of Change.” Each week, the Administration features a group of Americans, ranging from educators to entrepreneurs to community activists, who embody the President’s initiative to “Innovate, Educate, and Build.” The Masleys are featured on the White House website and attended a White House event featuring Piper Kerman, author and creator of Orange is the New Black, to honor those who are on the cutting edge of “re-entry and employment.” During the day-long event, the Masleys participated in a panel discussion and workshops on how best to assist men and women in re-entering the work force with other top leaders.

KSI Embraces Abilities During Its 52nd Annual Awards Dinner Kent-Sussex Industries, Inc. (KSI) held its 52nd Annual Awards Dinner at the Modern Maturity Center in Dover, an event which attracted nearly 200 guests to gather in celebration of ABILITIES. Each Employee of the Quarter 2013 received a plaque from KSI, a Senate Tribute sponsored by Gary Simpson, a House of Representatives Tribute co-

sponsored by Reps. Harvey Kenton, Jack Peterman, Dave Wilson and Bobby Outten. KSI named Kim Strunk Employee of the Year 2013 and she also received a $100 Visa card sponsored by Dover Federal Credit Union. KSI is a not for profit agency, providing vocational training and employment services to individuals with disabilities throughout Kent and Sussex Counties. KSI is committed to making all reasonable accommodations in order to ensure that our programs and services are as accessible as possible to as many people as possible. To learn more about KSI visit their web page at www.ksiinc.org or call Alicia Hollis, Director of Community Relations, at (302) 422-4014 ext. 3015 to schedule a tour. Like us on www.facebook.com/KSIWorks.

Historic Odessa Brewfest Planned Tapping into America’s colonial history and today’s heady passion for craft brews, the non-profit Historic Odessa Foundation and Cantwell’s Tavern have teamed up to present the inaugural Historic Odessa Brewfest, on September 6, 2014. From their earliest days at the beginning of the 17th century, avid beer makers populated European settlements along both sides of the Delaware River. Making your own beer was as important a domestic craft as hearth cooking, tending a kitchen garden or spinning yarn. So it stands to reason that historic Odessa (a once bustling colonial grain shipping port and vital Mid-Atlantic transportation hub of the 18thand early 19th centuries), should be the site of a craft beer festival in which today’s beer enthusiasts can step back more than 200 years to a pastoral setting befitting a celebration of grain, hops, fruits, herbs and time-honored brewing methods.

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Aside from the Odessa Brewfest’s historic and bucolic setting (which sets it apart from other regional beer festivals), attendees will have the opportunity to sample some of the best regional and national craft beers by more than 40 brewers, including some of the newest beers on the market by Oskar Blues, Lagunitas and New Belgium. Delaware’s breweries will be well represented by Dogfish Head, 16 Mile, 3rdWave, Mispillion, and Old Dominion, to name a few. A VIP tasting will provide attendees with access to limited quantity beers. Known in the 1700s as Cantwell’s Bridge, Odessa contains some of the finest examples of 18th and 19th century architecture in Delaware, including the 1822 Brick Hotel, which remained an inn until the 1920s, and today is home to Cantwell’s Tavern, a farm-totable gastropub operated by the Ashby Hospitality Group. Cantwell’s Tavern is part of the 30-acre enclave of the Historic Houses of Odessa nestled on the banks of the Appoquinimink River and owned and operated by the Historic Odessa Foundation. The Odessa Brewfest will be held on the sprawling lawn of the Wilson-Warner House, built in 1769. Proceeds from the festival will go towards preservation and upkeep of this historic site and the foundation’s educational programming. For general and ticket information, and regular updates on the web, visit or follow the Historic Odessa Brewfest at www.odessabrewfest.com.

BLS’ Rosen Honored by Chester County Estate Planning Council Jordon N. Rosen, CPA, AEP®, Director at Belfint, Lyons & Shuman, P.A. (BLS), was honored by the Chester County Estate Planning Council (CCEPC) for his

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dedication to national and local service to the estate planning profession. Jordon specializes in tax planning for businesses and individuals with an emphasis on multi-generational estates and income tax planning. He has been a board member of the CCEPC from 2006-2014 and was the president of the board from 2009-2010. He is also a member of the Estate Planning Council of Delaware and was president from 1992-1993. Jordon serves on the executive committee of the National Association of Estate Planners & Councils (NAEPC). Jordon states, “I was very honored to have been recognized by the estate planning council. My plan is to continue to work with councils both locally and across the country through the NAEPC in both making the public more aware of the need for estate planning and to foster the multidisciplinary partnering among estate planning professionals in providing those services.”

PCS Promotes Jake Ruddy to President of Delaware and Maryland

in the Delaware and Maryland region had significantly surpassed the goals both Mongeluzo and Ruddy established. In 2013, Ruddy led PCS to earn the Delaware State Chamber Award of Excellence for 25 to 59 Employees and Cecil County Chamber Small Business of the Year for 25 to 50 employees. “2013 was an exceptional year,” said Ruddy. “We are working hard to build an IT support brand that people know and trust.” Mongeluzo is confident 2014 will continue in a growth mode as Ruddy drives PCS to a new level of success in Delaware and Maryland. Ruddy continues to have a direct impact on the growth of the company’s managed service and IT support offerings. “We’re excited about the future,” said Mongeluzo. “This appointment will allow Jake to focus on business development while managing a team to achieve PCS’s ‘second to none’ customer service expectations.”

ab+c Creative Intelligence Earns Four Web Health Awards

ab+c, a full-service marketing communications agency, earned gold, silver PCS (www.helpmepcs.com), a leading and bronze at the Health Information regional IT company, announced today the Resource Center’s 16th annual Web appointment of Jake Ruddy as President Health Awards. ab+c’s website for of its DE/MD, effective immediately. Westside Family Healthcare’s Celebrate Ruddy merged his firm, Micro Medic, 25 Years campaign won the gold award. with PCS in 2007, joining the PCS team The Delaware Office of Highway Safety’s as the director of DE/MD. DUI prevention campaign and the “This appointment confirms what I American Nurses Association’s knew when Jake Ruddy NDNQI site both earned siljoined the PCS team,” said ver awards. Finally, bronze was Anthony Mongeluzo, PCS’s awarded for the agency’s own CEO and president. “He website, MissingPhysician.com, was extremely talented, which enables health systems and dedicated and had a larger hospitals to calculate revenue lost vision for the direction of through unfilled physician positions. the company.” “We not only came home with During his tenure with four awards, but we also won with PCS, the business growth Jake Ruddy

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Newsbites three different clients as well as our own website,” says Paul Pomeroy, director of marketing and managing partner at ab+c. “We’re demonstrating our ability to produce award-winning work for all types of clients.” The Web Health Awards honor the nation’s best digital health resources. A panel of 32 experts selected the winners from a pool of nearly 500 entries. ab+c Creative Intelligence is a 43-yearold full-service marketing communications agency with offices in Wilmington, Delaware, Philadelphia, and Bloomsburg, Pennsylvania. Established in businessto-business and consumer marketing, the agency brings creative intelligence to local, regional, national and international accounts in a variety of industries. Ad Week selected the agency as the 2013 “Top Shop” in Delaware.

United Way of Delaware Draws 350 to Annual Meeting More than 350 people attended United Way of Delaware’s annual celebration on Wednesday, June 18th. The event, named CONNECT 2014, brought together numerous community partners for social and economic change, and was held at the DuPont Country Club in Wilmington. At the event, United Way of Delaware recognized outstanding organizations and individuals across the state, in the categories of Giving, Advocating, and Volunteering. • The “Give” award was presented to W. L. Gore (for New Castle County) and to Perdue (for Kent and Sussex County) for their long-time support, and for their substantial increase in giving to the most recent campaign. • The “Advocate” award went to Dr. Bob Laskowski, president and CEO of Christiana Care Health System, for his long standing advocacy in the area of

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health and access to statewide community services. • The “Volunteer” award went to Peter Lyons, who was on United Way’s Board of Directors for many years, and has remained involved, facilitating organizational strategic direction to ensure Delaware’s United Way is relevant and effective. United Way volunteer leaders summarized the community progress that had been made, with the help of partners across the state. This progress includes: nearly 20,000 youth increasing their health and education outcomes through the IM40TM movement, a partnership with AstraZeneca; More than 4,200 individuals receiving one-on-one financial coaching through $tand By MeTM, a partnership with the State of Delaware; And more than 315,000 individuals and families being referred to health and human service resources, through Delaware 2-1-1. “Thank you to all of our partners, volunteers and our donors,” said Michelle A. Taylor, President and Chief Executive Officer of United Way of Delaware. “This work could not happen without you. Together, we are on a great journey, where our destination is a Delaware where all children start school ready to learn, reading is on track by the 3rd grade, adolescents are making healthy choices for success, graduation is on time, our Delaware workforce is being prepared, individuals and families are financially empowered, everyone has access to quality healthcare, and our seniors age in place with dignity.” The night culminated with the announcement of the “Drive For Delaware” campaign winner, where United Way donor Gary E. Dowlin won a brand new Kia Soul! The Drive for Delaware raffle was a special addition to United Way of Delaware’s 2014 fundraising campaign, and brought in nearly

3,000 contributors and over $570,000 for the community, thanks to AutoTeam Delaware and Kia of Wilmington.

The Arc of Delaware awarded funding for Employment Program The Arc of Delaware is honored to receive funding from the Bank of America Charitable Foundation. The Arc was awarded $30,000 in support of its Employment Program for individuals with intellectual and developmental disabilities. The grant received is part of ongoing investments by Bank of America to help connect the unemployed, underemployed, veterans, youth and those with disabilities to employment opportunities and success. “We are grateful to Bank of America for their continued support of our Employment Program,” said Susannah Eaton-Ryan, Director of The Arc’s Employment and Outreach Programs. “With this support, we are able to prepare individuals with intellectual and developmental disabilities for a long term, positive employment outcome. Bank of America understands that to affect change, support must be systemic, not just financial.” Bank of America and The Arc of Delaware have a long and successful partnership that provides unique and essential services to people with intellectual and developmental disabilities. Bank of America’s Support Services Department offers well-paying jobs with excellent benefits to a community that has one of the highest unemployment rates in the country. The Arc of Delaware provides highly individualized employment services to over 150 persons with intellectual and developmental disabilities. The Arc supports persons in identifying and pursuing integrated continued on 46

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Calendar of Events SEPTEMBER 3, 2014

OCTOBER 16, 2014

Evening Mixer at Atlantic Sands Hotel

SEPTEMBER 24, 2014

DYPN Voting Panel

5:30 p.m. – 7:30 p.m.

Tax Committee Meeting

8:30 a.m. – 10:00 a.m.

Location: Atlantic Sands Hotel &

8:30a.m. –10:00 a.m.

Location: University & Whist Club

Conference Center, 101 N. Boardwalk

Location: DSCC Board Room

For more information, please contact

Rehoboth Beach, DE 19971

For more information, please contact

Kelly Wetzel at (302) 576-6564 or

For more information, please contact

James DeChene at (302) 576-6560 or

kwetzel@dscc.com

Kelly Wetzel at (302) 576-6564 or

jdechene@dscc.com

OCTOBER 21, 2014

kwetzel@dscc.com

SEPTEMBER 25, 2014

Meet the New Members

SEPTEMBER 9, 2014

DYPN Happy Hour

8:30 a.m. – 10:30 a.m.

Employer Advocacy Committee Meeting

5:30 p.m. – 7:30 p.m.

Location: DSCC Board Room

8:30a.m. –10:00 a.m.

Location: Kelly Logan House

For more information, please contact

Location: DSCC Board Room

For more information, please contact

Chuck James at (302) 576-6562 or

For more information, please contact

Kelly Wetzel at (302) 576-6564 or

cjames@dscc.com

James DeChene at (302) 576-6560 or

kwetzel@dscc.com

OCTOBER 22, 2014

jdechene@dscc.com

OCTOBER 8, 2014

Tax Committee Meeting

SEPTEMBER 11, 2014

Women in Business Sip & Shop

8:30a.m. –10:00 a.m.

Chamber Leadership with Dean Kathleen Matt

5:30 p.m. – 7:00 p.m.

Location: DSCC Board Room

Location: Great Stuff Resale Shop

For more information, please contact

7:30 a.m. – 9:15 a.m.

For more information, please contact

James DeChene at (302) 576-6560 or

Location: University & Whist Club

Kelly Wetzel at (302) 576-6564 or

jdechene@dscc.com

For more information, please contact

kwetzel@dscc.com

OCTOBER 23-24, 2014

Kelly Wetzel at (302) 576-6564 or

Legislative Retreat

kwetzel@dscc.com

WEEK OF OCTOBER 6 - 10, 2014

12:30 p.m., 23rd – 12:00 p.m., 24th

SEPTEMBER 18, 2014

Principal for a Day

Location: Boardwalk Plaza Hotel, Rehoboth

Networking Breakfast at Delaware Children’s Theatre

All Week

For more information, please contact

Kelly Wetzel at (302) 576-6564 or

7:30 a.m. – 9:00 a.m.

Kelly Wetzel at (302) 576-6564 or

kwetzel@dscc.com

Location: Delaware Children’s Theatre, 1014

kwetzel@dscc.com

Delaware Avenue, Wilmington, DE 19806 For more information, please contact Kelly Wetzel at (302) 576-6564 or

OCTOBER 14, 2014

kwetzel@dscc.com

Networking Breakfast at the Delaware Children’s Museum

SEPTEMBER 23, 2014

7:30 a.m. – 9:00 a.m.

Delaware Networking Station

Location: 500 Justison Street, Wilmington,

5:00 p.m. – 8:00 p.m.

DE 19801

Location: Chase Center on the Riverfront

For more information, please contact

Kelly Wetzel at (302) 576-6564 or

kwetzel@dscc.com

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Newsbites continued from 44 employment opportunities of choice in the community. Funding from Bank of America will enable The Arc to continue performing this fundamental work. The Bank of America Charitable Foundation provides philanthropic support to address needs vital to the health of the community through a focus on preserving neighborhoods, educating the workforce for 21st century jobs and addressing basic human services, such as hunger. For more information, please visit www. bankofamerica.com/foundation. The Arc of Delaware, founded in 1953, is a statewide, non-profit organization devoted to improving and enhancing the quality of life for more than 30,000 Delawareans with intellectual and developmental disabilities and their families. The Arc of Delaware supports its mission and its clients by providing housing, employment, case management and outreach, advocacy, self-advocacy and social programs. For further information, please visit www.arcde. org or call (302) 996-9400. n

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CHAMBER

Committees & Forums State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com. Employer Advocacy & Education Committee: The Employee Advocacy and Education Committee promotes and assists the employments interests of Chamber members. It is a forum for members of the Chamber to discuss and evaluate human resource and personnel issues facing Delaware employers; to actively engage in the legislative process to develop and implement legislative solutions; to advise the Chamber leadership on the impact of proposed legislative and regulatory measures; and to educate the membership about regulatory requirements affecting their bottom line. The committee meets at least quarterly to identify and develop strategies for current and future issues, and holds special events open to Chamber members to focus on timely topics in the field of human resources and personnel management. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com. Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Infrastructure and Transportation Committee: The Infrastructure and Transportation Committee recognizes the critical role that the condition and functionality of Delaware’s infrastructure and transportation systems play in creating a strong economy and quality of life. The Infrastructure and Transportation Committee monitors issues, policies, and trends affecting Delaware’s infrastructure and transportation systems, as well as advises the Chamber’s Board of Directors on related policy issues. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com. Women in Business Forum: The Women in Business Forum was formed to forge relationships, break boundaries and build a better business environment for women in our community. Former guest speakers include First Lady Carla Markell, Gov. Ruth Ann Minner, Family Court Chief Judge Chandlee Kuhn, State Reps. and Sens., and business leaders. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com. Delaware Young Professionals Network: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The DYPN, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com.

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

See what’s new for your career wardrobe!

Legislative Forum: Members, lobbyists and legislative representatives work together to address legislative issues of interest to Chamber members. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com. Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com. DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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petites | talls | plus | custom | ready-to-wear 222 Delaware Avenue, #105, Wilmington, DE 19801 (302) 543-8054

info@entreDonovan.com

www.entreDonovan.com

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Delaware State Chamber of Commerce

SMALL STATE. BIG BENEFITS. UPS Shipping Discounts Save up to 34% on a broad portfolio of shipping services including: • Up to 34% on UPS Air letters including UPS Next Day Air®* • Up to 30% on UPS Air packages (1 lb.+) • Up to 32% on UPS International imports and exports • Up to 16% on UPS Ground shipments • Savings begin at 70% on UPS Freight® shipments over 150 lbs. DSCC members can receive these discounts even if you already have a UPS account. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. To enroll and start saving today, visit www.savewithups.com/dscc. For more information, call 1-800-MEMBERS (1-800-636-2377). UD Online MBA Scholarship Through an Affiliate Partnership with the Lerner College of Business & Economics, Chamber member will receive an affiliate program scholarship for $5,000 off of their tuition for the University of Delaware Online MBA Degree Program. The Lerner College Online MBA is an AACSB-accredited program that can be completed in as little as sixteen months. This powerful new education option offers the quality, flexibility, and convenience to earn an MBA degree from a highly regarded, nationally ranked, public university. In addition to the $5,000 affiliate scholarship, Chamber member employees will also be eligible to apply for the Dean’s Merit Scholarship, which awards the most highly qualified candidates up to an additional $5,000 in scholarship funding. Visit www.apdegree.com/DSCC to get started. Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www. dscc.com/rxdiscount.htm. 48

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Member-to-Member Discount Directory State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts. Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit. Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents. W.B. Mason Office Supplies W.B. Mason offers Chamber members exclusive deep discounts off their most commonly used items. Discounts are up to 90 percent. Contact Doreen Miller for more information at doreen.miller@wbmason.com or (888) 926-2766, ext. 8358. Blood Bank Membership Blood Bank of Delmarva, a nonprofit organization, supplies blood to the 16 hospitals on Delmarva. Blood donors become part of the Members for Life program to sustain the local community blood supply. Members will receive valuable health and wellness benefits. There is a need for 350 blood donations every day on Delmarva; therefore, support is encouraged and appreciated. There is no cost for membership. Members will be asked to give blood a minimum of once a year and to allow the Blood Bank to contact them if their blood type is needed. Visit www.DelmarvaBlood.org for more information or call 1 888 8-BLOOD-8 to schedule an appointment. You can also download the Blood Bank app on your iPhone or Android. If you are unable to donate blood but would like to support the local blood supply, you can be part of the Blood Bank’s Friends for Life program by making a financial contribution. Contributions are tax- deductible and can be made online at www.DelmarvaBlood.org or by calling 1 888 8-BLOOD-8. Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information. Se p t e m b er / Oc t o b e r 2 014 | DELAWARE BUSINESS

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Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station. Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information. DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply, mention priority code FABLHRAQ. Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, memberexclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www.dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.

Continuing Education Certificate Discounts The University of Delaware offers a 10% discount to State Chamber members when they choose to sign up for continuing education certificate programs. Contact Kelly Wetzel for more information.

DICKDUBROFFFINALFOCUS P.O. Box 232 Wilmington, DE 19899 Phone 302.655.7718

Access full details on these benefits of membership in the members-only section of the DSCC website. For more information about obtaining your company’s members-only login credentials, please email webmaster@dscc.com. DELAWARE BUSINESS | Se pt e m be r/ Oct o be r 2 0 1 4

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Fax 302.655.7918 rdubroff@finalfocus.com

see it all at www.ﬁnalfocus.com

Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page or call (866) 876-8464 to activate your member discount.

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For Assistance,

CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving nearly 2,800 member companies and organizations statewide. This State Chamber staff directory lists phone numbers and Email addresses, as well as individual areas of responsibility. If you need business assistance or information, please don’t hesitate to call.

A. Richard Heffron President

576-6563 rheffron@dscc.com

Marianne K. Antonini 576-6567 Sr. Vice President Finance & CFO mantonini@dscc.com

John H. Taylor, Jr. 576-6590 Sr. Vice President & jtaylor@dscc.com Exec. Director, Delaware Public Policy Institute Matt Amis Communications Manager Delaware Business Production Website Cheryl Corn Executive Assistant to the President Sr. Vice President Communications Linda D. Eriksen Accounting Associate James DeChene Director, Government Relations

576-6566 mamis@dscc.com

576-6572 ccorn@dscc.com

Ken Evans Account Executive

576-6576 kevans@dscc.com

Chuck James Sr. Vice President, Membership Ambassador Committee

576-6562 cjames@dscc.com

Fred Miller Advertising Sales Member Retention

576-6579 fmiller2@dscc.com

Patrina Wallace Government Relations Assistant

655-7221 pwallace@dscc.com

Kelly Wetzel 576-6564 Program & Communication Specialist kwetzel@dscc.com Small Business Alliance Women in Business Delaware Young Professionals Network

576-6569 leriksen@dscc.com 576-6560 jdechene@dscc.com

DELAWARE STATE CHAMBER OF COMMERCE 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber 50

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BE A

SUPERSTAR IN BUSINESS Sponors to date: Platinum Comcast Business Services M&T Bank Saint Francis Healthcare Diamond Bank of America The Gilman Family Gold Associates International, Inc. Belfint, Lyons & Shuman, CPAs Cover & Rossiter DuPont Highmark Blue Cross Blue Shield Delaware Millicare by EBC PNC Bank WSFS Bank Silver Artisans’ Bank Assurance Media Colonial Parking, Inc. Delaware Cadillac, Saab, Subaru and Kia of Wilmington Delaware Economic Development Office Goldey-Beacom College Rowland Johnson & Company, P.A. VanDemark & Lynch, Inc. Bronze Delaware Community Foundation DiSabatino Construction Company George J. Weiner Associates Friend Affinity Energy Management Community Service Building Gifts Delmarva Broadcasting Company Healy Long & Jevin, Inc. Santora CPA Group Video Teleduction

Small Business, Great Big Event

SAVE THE DATE The 16th Annual Marvin S. Gilman Superstars in Business Awards Luncheon

Wednesday, November 12, 2014 Keynote Speaker:

Steven D. Strauss Senior “USATODAY” small business columnist and author of the “Small Business Bible”

Sponsorships & advertising opportunities are available. Call (302) 576-6564 for details.

Advertising Design Mease Communications Print/Online Media Delaware Today Radio Ads, Application Hosting Delmarva Broadcasting Company

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We’re here for your business.

Welcome to Green Flag Country. When you’re in Green Flag Country, you’re working with one of the strongest banks in the nation. In fact, M&T is one of the top 20 full-service commercial banks in the U.S. Simply stated, our 158-year heritage of business success is built on a tradition of service, reliability and personal attention to both the customers and the communities we serve. And a commitment to our business neighbors to be here for your current and future needs. Welcome to Green Flag Country. Welcome to M&T Bank. Stop by any M&T Bank branch today or call Pat Ponzo at 302-651-1252 to learn more.

1-866-281-9441 mtb.com

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