Delaware Business Magazine - July/August 2015

DELAWARE

BUSINESS July/August 2015 $3.00

JP Morgan Chase Grows in Delaware PLUS: • Restaurant, Meeting & Banquet Guide • Insurance & Financial Services A Publication of the Delaware State Chamber of Commerce

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W S F S BA N K . C O M / 1 . 8 8 8 . W S F S B A N K

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Left to right: Member Ken Hoffman and DSCC’s Chuck James

Departments President’s Message............................... 2 State Budget Update

In this Issue Features

Legislative Priority................................... 3 …And miles to go before I sleep Member News and Notes....................... 5 Q&A: David Small of DNREC Business Spotlight: HIGHMARK Welcome New Members....................... 11

RESTAURANT, MEETING & BANQUET GUIDE............................................................ 17 Your go-to guide for some of the state’s best places to eat, party, or host an event.

Chamber Scene...................................... 13 Newsbites................................................ 46

2015 SUPERSTARS IN BUSINESS APPLICATION...................................................... 25 Is your small business or nonprofit organization super? Apply today!

Calendar.................................................. 48

GUIDE TO HIGHER LEARNING................................................................................... 35

Chamber Committees........................... 49

Mentorship is a two-way street Chamber Member Benefits.................. 50

BY LILLIE CRAWFORD

INSURANCE & FINANCIAL SERVICES....................................................................... 38 JP Morgan Chase grows in Delaware

BY LARRY NAGENGAST

On The Cover

JP Morgan Chase: Bill Wallace, chief operations officer, Chase and Mike Zbranak, chief information officer, Chase PHOTO BY NICK WALLACE DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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For Assistance, Contact the Chamber........................................... 52

Volume 20, Number 5 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801.

Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

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Message from the President By the time you read this, hopefully the legislative body is in recess and operating budget and infrastructure funding has been completed. But according to some, there is a possibility the budget might not be done by June 30th.

Whatever happens, the question Rich Heffron remains, will the General Assembly and the Markell administration begin to find solutions to the Delaware Economic and Financial Advisory Council Revenue (DEFAC) prognosis that revenues could leave a $200 million hole in next year’s budget (FY17).

We, the Delaware State Chamber of Commerce, and our members have been warning since 2013 that the state’s current revenue structure is not sustainable in the long run. This is a problem that needs to be addressed now.

As we have said before, there is not one solution but this means there are a lot of hard decisions to be made.

Working together with other business organizations, we will be looking to develop plans to restructure our current tax systems in conjunction with state government. Our expectation is to present to our elected officials possible revenue and spending solutions to resolve this problem in the out years. Along with this, we will continue to play our part in economic development initiatives designed to create jobs that will build long-term solutions for revenue growth.

As we stated earlier, the fact is, this is not going to be an easy process and we’re only going to solve it by working together.

DELAWARE BUSINESS EDITORIAL STAFF Mark Stellini Chairman

A. Richard Heffron President

Rana Fayez Managing Editor

BOARD OF DIRECTORS CHAIR

Mark Stellini Assurance Media, LLC VICE CHAIR

Salvatore J. “Chip” Rossi Bank of America TREASURER

Barry Crozier Belfint, Lyons & Shuman Certified Public Accountants Sylvia Banks DuPont

Donald T. Fulton George J. Weiner Associates

Chad Moore The Bellmoor Inn & Spa Dennis M. Salter Martha S. Gilman Summit Realty Advisors, Inc. Gilman Development Company Gary R. Stockbridge Michael Houghton Delmarva Power Morris, Nichols, Arsht & Mark Turner Tunnell, LLP WSFS Bank Scott Malfitano Richelle Vible CSC - Corporation Service Company Catholic Charities, Inc. Nicholas Marsini Katie Wilkinson PNC Bank, Delaware Fulton Bank, N.A.

BOARD OF GOVERNORS William R. Allan Delaware Community Foundation Linda Ammons Widener University School of Law Mike B. Berardi Wohlsen Construction Company Marray Berstein Nixon Uniform Service Julian H. “Pete” Booker Delmarva Broadcasting Company Jennifer Gimler Brady Potter Anderson & Corroon LLP Mark Brainard Delaware Technical Community College Kevin C. Broadhurst Comcast Robert L. Byrd The Byrd Group Timothy J. Constantine Highmark Delaware, BCBS Thomas J. Cooper Cooper Realty Associates Charlie Copeland Associates International, Inc. Ernest Dianastasis CAI Brian DiSabatino EDiS Company E. Andrew DiSabatino EDiS Company, Retired Denis Dunn AT&T, Delaware G. Kevin Fasic Cooch & Taylor, P.A. Dave Hargadon TD Bank

Rita P. Hollingsworth Tyrone Jones Christopher L. Kenny ShopRites of Delaware Richard Kenny ShopRites of Delaware, Retired Bernhard Koch AAA Mid-Atlantic Nicholas P. Lambrow M&T Bank Richard H. LaPenta Insurance & Financial Services, Ltd. Stephan Lehm VanDemark & Lynch, Inc. Alan Levin Delaware Economic Development Office

John Owens Capital One Theodore J. Prushinski Citizens Bank, N.A. James Randall Caldwell Staffing Michael Ratchford W.L. Gore & Associates, Inc. Robert (Rob) Rider, Jr. O.A. Newton John S. Riley Ashland, Inc. William B. Robinson George & Lynch, Retired Richard D. Rowland Rowland, Johnson & Co., PA Greg Sawka Bancroft Construction Company

Renee Lewandowski Agilent Technologies

Fred C. Sears, II Delaware Community Foundation

Andy Lubin University of Delaware

W. Laird Stabler, III, Esq. Laird Stabler & Associates, LLC

Hinton J. Lucas, Jr. DuPont, Retired

Richard K. Struthers Ashford Point

John McCarthy AstraZeneca Pharmaceuticals, LP William E. Manning Saul Ewing LLP Paul M. McConnell McConnell Development, Inc. Bonnie Metz Verizon, Delaware Calvert Morgan, Jr. WSFS Bank Peter Morrow The Welfare Foundation

Dian C. Taylor Artesian Water James A. Tevebaugh Tevebaugh Associates William M. Topkis Daniels + Tansey, LLP Michael S. Uffner AutoTeam Delaware Clinton Walker Barclaycard US William S. Wallace JPMorgan Chase Robert W. Whetzel Richards, Layton & Finger

Pete Hayward University of Delaware, Retired

Janice E. Nevin, M.D., MPH Christiana Care Health System

John (Jack) E. Healy III Healy Long & Jevin, Inc.

Brian Nixon Invista

Harry L. Williams Delaware State University

A. Richard Heffron President

Mark A. DiMaio Acting Sr. Director, DPPI

Christina Jones Graphic Design

Marianne K. Antonini Sr. Vice President & CFO

Linda D. Eriksen Accounting Associate

Fred Miller Advertising/Retention

Cheryl Corn Executive Assistant to the President, Senior Vice President, Communications

Ken Evans Account Executive

Patrina Wallace Information Secretary

Rana Fayez Communications Manager

James DeChene Director, Government Relations

Chuck James Senior Vice President, Membership

Kelly Wetzel Program & Communication Specialist

Stuart Widom Calpine Corporation

STAFF

DELAWARE STATE CHAMBER OF COMMERCE

1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

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The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

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LEGISLATIVE PRIORITY

…And Miles to Go Before I Sleep

PHOTO BY DICK DUBROFF/FINAL FOCUS

BY JAMES DECHENE

THE GENERAL ASSEMBLY is preparing to enter the June slog with a mountain of important legislation to work through. Items remaining include finalizing the budget, funding Delaware’s transportation and infrastructure needs, substantive modification of how abandoned property is collected, education reform, along with the usual litany of smaller, as-of-yet not introduced pieces of legislation that will make their way into the process.

We stand now with the first round of budget writing hearings winding down, which will pick up again in the latter half of June. DEFAC has revised its forecasts to include $19 million more over the next two years as a result of unexpected corporate tax collection, but that number does little to alleviate the pending $80+ million budget shortfall this year. There remains one more DEFAC report before the end of this session, which will help finalize the budget. The expectation is that the shortfall will continue to widen, with forecast revenue stemming from abandoned property falling once again.

The first bill in a transportation funding package deal has passed the House, and raises $23 million in new fees to fund much needed maintenance and repair work around the State. It will head over to the Senate where deal making discussions continue to happen to secure required Republican votes for passage. The next step to securing the Highway Trust Fund will be to transfer DELDOT operating funds from the Highway Trust Fund over to the General Fund, along with some sort of tax on gasoline, either on the wholesaler or at the pump.

The Chamber is hopeful that discussions held over the last few months regarding significant changes to the collection of abandoned property, also known as escheat, will bear fruit in the form of legislation to significantly reduce the look back period and DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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make less volatile its impact on the budget.

Education reform, and funding, has also been a hot topic of discussion. Proposed legislation has run the gamut from allowing parents and students to opt out of state standardized testing to the much-discussed Wilmington Education Advisory Committee plan to change how and where children in the City of Wilmington are educated. Expect even more action surrounding education in the second half of session beginning in January 2016.

What has not been discussed to date is a plan to reign in state spending. The bottom line is that the state must realign the current revenue collection process if there is any hope of sustainability when considering anticipated future state spending. The Chamber has called on the General Assembly to make reasonable and meaningful reductions in spending, before raising taxes and fees, going so far as to pledge to oppose any budget that does not contain these reforms.

None of the aforementioned issues have a quick or easy fix, and we expect that next year will see similar discussions taking place. The Chamber continues to make the case that the state’s revenue and spending approach is not sustainable and that reform must happen if we as a state are to succeed in the 21st century.

This article was written prior to June.

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Member

news&Notes Entertainment Industry in Dover Keeps Moving Forward FIREFLY AND DOVER INTERNATIONAL SPEEDWAY BY AMANDA HURD On June 18, Dover International Speedway made its transformation from the usual NASCAR weekend festivities into the majestic “Woodlands” for the fourth annual Firefly Music Festival. Since its start in the fall of 2011, when Red Frog Events first selected the tree-lined area around Dover International Speedway, the festival has continued to grow by leaps and bounds.

Mike Tatoian, President and CEO of Dover Motorsports, remarked that, “Firefly is an event that brings much needed tourism spending and new visitors to our state. It’s a win-win for Red Frog Events, Dover International Speedway, the region and the State of Delaware on a variety of different levels. It literally puts us on a worldwide stage.” The 2014 festival hosted approximately 80,000 guests from all 50 states and 24 different countries.

The first festival was held in 2012 and roughly 30,000 people attended the threeday event. This year, between 80,000 and 90,000 people are expected to attend the now four-day festival with over 125 bands on seven different stages, including Paul McCartney. McCartney’s scheduled performance introduces a whole new demographic to The Woodlands, and

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reaffirms the credibility of those who organize the festival and Firefly itself.

The success of Firefly is due, in no small part, to Dover Motorsports’ ability to adjust to and accommodate the evergrowing number of festival attendees.

“We have a history of hosting large events and have been putting on our NASCAR event weekends for more than 45 years. We bring expertise in specific areas to the event, and the team at Red Frog Events has done a fabulous job of working with top partners in the music industry to complete the puzzle and orchestrate an incredible event.

Fortunately our property and operational expertise matched what Red Frog was

looking for, and we have enjoyed working together tremendously,” said Tatoian.

An economic impact study that was commissioned by Red Frog, the Delaware Economic Development Office, and Dover International Speedway showed that Firefly 2014 brought more than $68 million to the region in additional spending for goods and services. The business sectors that experienced the greatest amount of increased consumer spending included: food service and drinking establishments, retail stores, security services, building maintenance and repair services, and hotels and motels.

Firefly supported the equivalent of 579 full-time jobs with total additional wage and salary payments of more than $23 million. These total contributions include direct and multiplier effects, as direct event activity has multiplied contributions throughout the economy. The study found that for every $100 of direct or initial spending, another $170 is spent throughout the Delaware economy, and for every 100 direct or initial jobs created by the festival, another 70 jobs are created. The festival also increased local, state, and federal taxes by a total of nearly $10 million.

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Member

news&Notes Q&A with David Small of DNREC CHECKING IN WITH DNREC’S SECRETARY BY EMILY RILEY, FREELANCE WRITER which has been a wonderful opportunity to Permits and paperwork is what learn about the agency. most think of at the mention of Delaware’s Department of Natural Resources and Environmental Control.

How will your position as secretary While those formalities are surely part expand on the work you’ve already done of the DNREC outfit, newly appointed with DNREC? department secretary David Small wants I think having a working baseline you to know there’s far more education, knowledge of the agency has been an policy and entrepreneurial initiatives incredible asset to me – to know not only at work for the First State. From the the issues but the people inside the agency dynamic growth of Wilmington’s and the challenges on the outside. I’ve Riverfront destination to managing the come to know many of the regulated entities state’s air and water that we serve as customers and quality, the corps of constituents, which has been scientists and policy very helpful to me because it’s initiators at DNREC are given me insights that maybe hard at work keeping other folks coming in from the our state beautiful and outside haven’t had, so that’s environmentally (and definitely been one advantage. economically) viable.

Secretary David Small What goals would you like to had a few thoughts to see accomplished during your share in regards to current tenure?

David Small. PHOTO work at DNREC: COURTESY OF DNREC Water quality has been a huge priority for the department. Cleaning up the state’s water What positions have you previously held has been an ongoing effort, and it’s not with DNREC? going to happen overnight and it’s not I served as acting secretary early in the something that we’re going to accomplish Markell administration prior to arrival of by regulation only. We live in an age where former Secretary [Collin] O’Mara. For the past 15 years I served as deputy secretary, everyone’s attached to a handheld device, and we’re used to instant gratification – the and prior to that I served as the executive environment doesn’t work that way, and assistant. I joined the agency in 1987 we’ve got a long road ahead of us. Energy and was chief of the office of information efficiency is another area where I think and education, but prior to that, I was a we’ve made good strides but there are still journalist and editor in print media. I’m gains to me made there. The kilowatts and maybe a bit of an unlikely candidate to be megawatts we don’t use are the best ones secretary, but the nice thing about being and the cheapest ones, so making those chief of that office is that I had access to investments save consumers money and every nook and cranny and program and also put people to work. issue the department was dealing with,

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The revamp of Wilmington’s Riverfront destination is certainly one of DNREC’s most visible achievements. Are there similar plans for other areas in the state?

The Riverfront development plan is our largest and most successful example of a Brownfield project. It was an area that had been previously used for heavily industrialized purposes that left a legacy of contamination. When former Gov. [Russell] Peterson and former University of Delaware Pres. [E. Arthur] Trabant shared their vision for the area, I’m not sure anybody could have imagined creating the economic engine in New Castle County that stands there today. I don’t know that we’ll ever rise to that scale again, but we strive for that “twofer” – repurposing and redeveloping an existing site and eliminating contamination in that area.

Using this model, we have our sights set on places like Fort DuPont in Delaware City and Auburn Heights Preserve in Yorklyn, as well as a the Evraz Claymont Steel site, which presents an exciting and dynamic opportunity for commercial investment right along the Delaware River.

What will DNREC do to keep pace with advances in environmental engineering and technology?

Not surprisingly, and like many organizations, we’re aging. Fifty percent of our workforce is eligible for retirement, so our goal is to get the right people with the right skills to manage our agency into the future.

We want to make sure that for our younger staff, they’re not only technically competent, but that we’re giving them the right skill sets to be effective managers for policy planning, continued on 10

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BIRD Grant OPPORTUNITIES FOR FUNDING U.S.-ISRAEL COOPERATION FOR RENEWABLE ENERGY AND EFFICIENCY BY VERED NOHI-BECKER, EXECUTIVE DIRECTOR AT PHILADELPHIA ISRAEL CHAMBER OF COMMERCE

New Call for Proposals issued

by BIRD Energy, a program sponsored by the U.S. Department of Energy and the Israel Ministry of Energy and Water Resources The current call for proposals announced by U.S.-Israel Binational Industrial R&D (BIRD) Foundation (BIRD) Energy is in its sixth funding cycle for U.S.-Israel joint Project Proposals with a focus on Renewable Energy and Energy Efficiency.

BIRD Energy was established following an agreement between the U.S. Department of Energy/EERE and the Israel Ministry of Energy and Water Resources

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to promote and support joint research and collaborations in the field of Alternative Energy and Energy Efficiency. BIRD Energy is administered by the BIRD Foundation which has been promoting cooperation between U.S. and Israeli companies in various technology areas since 1977.

The conditional grant per project is up to 50% of the R&D costs associated with the joint project, and up to a maximum of $1 million per project.

Research and development themes are within the scope of what this grant would cover: Solar Power, Alternative Fuels, Advanced Vehicle Technologies, Smart Grid, Water-Energy Nexus, Wind

Energy or any other Renewable Energy/ Energy Efficiency technology.

To be considered, a project proposal must include R&D cooperation between two companies or cooperation between a company and a university/research institution (one from the U.S. and one from Israel). The proposal should have significant commercial potential and the project outcome should lead to commercialization.

Please refer to BIRD›s website (http:// www.birdf.com) for submission details.

For more information contact Vered NohiBecker, BIRD Foundation and BIRD Energy Representative in PA and DE at picc@ philllyisraelchamber.com, www.birdf.com

High Tech Document Management and Integration BUSINESS SPOTLIGHT

BY AMANDA HURD

Parmetech is a document management, consulting, and technology integration firm that was founded in 1991. For more than twenty years, Parmetech has successfully partnered Gaylord Neal with organizations to help create cost control strategies for all document management needs. Its team has a demonstrated track record of helping clients with a wide-range of services, including reducing operating costs,

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improving efficiencies, maximizing data security, and supporting sustainability efforts.

Gaylord Neal, Chief of Sales and Marketing Officer at Parmetech, explained: “We focus on understanding the client’s points of pain as it relates to document management and then we go about eliminating them. We provide our clients with a forensic level assessment of their document management environment which, when combined with other industry best practices, allows us to find more cost savings opportunities and more potential workflow improvements.”

What sets Parmetech apart from other document management companies is its rapid growth. It has grown faster than the industry-average by implementing an aggressive marketing and sales execution process, expanding offerings to clients by finding and forming strategic partnerships that benefit both parties, and maintaining high customer satisfaction by creating an environment where customers come first. Parmetech is able to deliver such high levels of service by hiring the best candidates, placing them into sustainable jobs, and providing them with the best training, coaching, and mentoring.

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Member

news&Notes From Business to Leisure TOURISM IS IMPORTANT TO NEW CASTLE COUNTY BY SARAH WILLOUGHBY, GWCVB EXECUTIVE DIRECTOR The Greater Wilmington Convention and Visitors Bureau (GWCVB) is the destination marketing organization for New Castle County and is a nonprofit 501 (c) (6) organization.

The bureau was created in 1978 by the Governor of Delaware, New Castle County Executive and the Mayor of Wilmington. Our founding director was Henry Topel.

Our mission is to serve as the community’s customer-focused destination marketing organization, generating economic growth through leisure travel and meetings development by aggressively marketing attractions, facilities, amenities and services for visitors.

The vision is to be the most comprehensive, convenient and bestknown source of information for visitors and meeting planners, and people wanting to relocate to New Castle County. As a result, the GWCVB seeks to produce higher volumes of visitors, visitor spending and tax revenues, to generate and sustain jobs to enhance the quality of life for our residents.

2013 research conducted by the Delaware Tourism Office with D.K. Shifflet & Associates reports that 2.7 million visitors came to New Castle County (7.3 million for the State). Tourism is economic development for Delaware – 39,400 tourism employees in Delaware (18,600 in New Castle County), making tourism the 4th largest private employer in the State and the 5th largest private employer for the county.

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The most recent copy of Greater Wilmington Visitors Bureau visitors guide.

The pulse today is one of optimism.

Our hotel partners are seeing the highest occupancy levels since 2006. It’s an exciting time for tourism in the county.

GWCVB is working with the Delaware Sports Commission on the 2015 US Lacrosse Northeast Championship, collaborating with and working with the Council of State Governments Conference and assisting with several city-wide conferences for the area in 2016.

The Greater Wilmington area is positioned for growth. We are excited about the future of tourism for New Castle County and Delaware. Four new hotels have opened and two more are in the process. The GWCVB is marketing

a transportation incentive to attract citywide business that generates 500 or more room nights.

The Bureau is partnering with other regional organizations including the Philadelphia Convention & Visitors Bureau (PCVB) and the World Meeting of Families in preparation for the Papal Visit to Philadelphia in September 2015.

The total estimated economic impact of the Papal Visit for the region has been projected at $450 million. We are also working closely with PCVB on the 2016 Democratic National Convention next July (2016).

The GWCVB partners with the Brandywine Museum Garden Alliance (BMGA) on the Brandywine Treasure Trail Passport program that has attracted visitors from twenty-one (21) states and two countries. The passport is one ticket to eleven attractions and is valid between Memorial Day to Labor Day. Over 90% of our budget is spent on marketing. Our marketing efforts are not seen locally – we are targeting those within a 250-mile radius for a getaway weekend to the area. At the end of April, the GWCVB received recognition from one of the top international marketing and communications awards programs for its new website. The GWCVB was named a Communicator Award of Distinction winner in the website category travel/tourism by the Academy of Interactive & Visual Arts.

In addition to our website, we produce an annual Visitor Guide with distribution this year of 225,000.

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Small Business Conference & Legislative Brunch Roundup The 2015 Small Business Conference and End of Session Legislative Brunch was hosted on June 3rd at the Dover Downs Hotel and Casino. The event had an excellent turnout with 183 attendees and 33 legislators.

Kicking off the event at 9 a.m. was the small business conference.

Attendees were welcomed with a networking opportunity amongst event exhibitors, such as the Ronald McDonald House, AT&T, and Environmental Alliance. Opening remarks were given by Mike Reath, co-chairman of the Small Business

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Alliance. Reath stressed the importance of the prospect of relationship building between the small business community and the elected officials and policy makers of Dover.

Panel Moderator James DeChene, the Director of Government Relations at the Delaware State Chamber of Commerce, discussed the topic of lobbying. On the panel was Representative Bryon H. Short and Representative Daniel B. Short. The conference concluded with a short Q&A session and another round of networking amongst exhibitors leading up to the Legislative brunch.

Senate President Pro Tempore Patricia M. Blevins, Speaker of the House Peter C. Schwartzkopf and DSCC President Rich Heffron at Annual Small Business Conference and End of Session Brunch at Dover Downs Hotel & Casino.

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BY HEATHER GRIES, DSCC INTERN

Aside from a delicious buffet spread, the Legislative Brunch included speeches from special guests the Honorable Patty Belvins and the Honorable Pete Schwartzkopf. Senator Patty Belvins shared encouraging words in regards to the state’s budget obstacle “People are moving here because we’re creating jobs.” Rich Heffron, President of the Delaware State Chamber of Commerce, shared his welcoming remarks and a moment of silence for Beau Biden and John McKay. The Delaware State Chamber guardian of Small Business Awards were presented this year to Representative S. Quinton Johnson, IV and Senator Ernesto Lopez.

These awards represent their persistent involvement in the local business community.

Following the brunch, attendees were invited to participate at Small Business Day in Dover held at the Tatnall Building.

Once more the State Chamber would like to give thanks to its sponsors. Presenting Sponsor: AT&T, Gold Sponsor: Bank of America, Silver Sponsors: Delmarva Power, Diamond Technologies, Santora CPA group, Bronze Sponsors: Associates International, Inc., The Bellmoor, Cooch and Taylor, DEDO, EDiS, M&T Bank, MilliCare by EBC, PSEG, WDEL, Weiner Benefits Group, Assurance Media, and Media Sponsor: The Delaware Business Times.

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Member

news&Notes BUSINESS SPOTLIGHT

Highmark Blue Cross Blue Shield Delaware started in Wilmington in 1935 as Group Hospital Service. At that time, cost of coverage was just 75 cents per month. However, recently increasing health care costs have become a national issue. Today, Highmark Delaware has the same commitment to providing our members with the best coverage at the best price as we did in 1935.

One of the solutions we are developing to keep costs down for members is our innovative pay-for-value programs.

Highmark Delaware is working directly with physicians across the state to transition from the traditional payment model that reimburses providers based on the volume of services provided to a pay-for-value model. More than 84,000 members and more than 600 physicians currently participate in our pay-for-value programs.

This shift to a pay-for-value model ensures that patients receive the right care, in the right setting, at the right time.

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The pay-for-value model holds providers accountable at the highest standards, and has already improved patient safety by reducing unnecessary care and preventable infections.

Participating physicians are rewarded for providing high-quality care while lowering health care costs. Payfor-value programs like the ones instituted right here in Delaware are changing the face of health care for members by improving their care, lowering the cost of care and making it easier to navigate the health care system.

We have also created a suite of transparency tools to provide members with the information to make smart decisions about their health care options and spending. By providing easy-to-use quality and cost comparisons, we help members make educated decisions about physicians, hospitals and medical procedures regardless of what plan they have.

Members also have access to tools that address quality, including provider

search and physician quality measures, as well as patient experience reviews.

Members can see a physician’s medical training, board certifications, professional recognitions and practice details, and compare up to three physicians side by side. They can also check how physicians rate against national quality measures, as well as how other people have rated the service of the provider they’re considering.

The Care Cost Estimator, which we introduced in Delaware at the beginning of the year, lets members shop and compare costs on common surgeries, diagnostic procedures and office visits. The cost range includes the typical fee for a procedure plus the costs of related services, including facility, physician, lab tests, x-rays and more. Using specific provider allowances, deductibles, coinsurance, copays and outof-pocket-accumulation, the tool calculates member cost-sharing, so members know how much medical care or a particular procedure will cost.

The health care landscape is evolving but Highmark Delaware will continue to work collaboratively with physicians, develop innovative tools and create programs to ensure that we are providing our members with the best coverage for the best value.

Q&A continued from 6 human resource management and other areas. If we make these investments in our workforce, we can continue to make great strides over the coming years.

the responsibilities that the agency has.

People know DNREC through a singular experience – getting a permit for an activity, buying their state park passes or gaining a surf permit to the drive-on beaches, but there’s really so much more that we do. We’re constantly trying to improve the air quality, protect public health through the quality of the drinking water, clean up contaminated sites, manage storm water and other

continual goals. And it’s difficult to isolate these projects too. When you think about that environment and natural resources, you’re tugging on a thread that’s connected to so many other issues. It’s hard to manage them within individual programs, so what we try to do is connect the dots across our body of policies, which gives us a great advantage in trying to achieve those goals.

Cost saving Pay-for-Value programs at Highmark

BY KELLY DEANGELIS

Beyond the paperwork and park fees, what is something Delawareans might not know about DNREC? I would say there’s a lack of understanding or appreciation for all

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organization. Services include accounting,

We look at energy procurement, energy

help your business grow and ensuring

attestation, tax and financial consulting

efficiency, and alternative energy supply

you have the right merchant solution for

services.

and projects involving commodity supply

your business. Metro Merchant Services

procurement and hedging strategy, lighting

is here to help streamline your payment

POWER BUSINESS SOLUTIONS

upgrades, HVAC replacement or engineering

operations.

Phone: (484) 643-3914 312 Belmont Court Lincoln University, PA 19352

a Combined Heat and Power (CHP) project.

Located in Lincoln University, PA, Power

working for their business.

by the Philadelphia Business Journal, Maillie LLP has over 65 years of experience in

assemblage, bridge financing, and asset based lending.

EVOLUTION ENERGY PARTNERS LLC

company providing a variety of payment services including credit card processing, reducing fraud and chargebacks, loyalty

Our clients are not required to sign a term

PRECISION DOOR SERVICE

contract so they know EEP is always

Phone: (302) 343--6391 250 Corporate Blvd., Suite G Newark, DE 19702 www.mynewdoor.com

Business Solutions offers business consulting services to enhance your

FIDELITY INVESTMENTS

company’s potential. Consulting services

Established 25 years ago, this family

process re-engineering, and team

Phone: (302) 428-3776 4001 Kennett Pike, #120 Greenville, DE 19807 www.fidelity.com

leadership.

Headquartered in Boston, Fidelity serves

just installing new ones. Precision Door

include Staff development & training, financial management, strategic planning,

business has grown into a national franchise specializing in servicing and repairing doors with new parts rather than

its customers through 10 regional offices

has certified technicians with fully stocked

DOLAN FINANCE, LLC

and more than 180 Investor Centers in

trucks, so we have all the parts to get

Phone: (302) 530-0454 3 Anglin Drive Newark, DE 19713 www.DolanFinance.com

the United States. We provide services in

the job done right on the first visit. Our

personal investing and workplace investing,

services include new installations, repairs

services including charitable donations,

to your current front or garage door,

emerging technologies and global financial

custom designs, 25-point inspections and

Newly established in 2015, Dolan

advisement. With 40,000-plus associates,

a limited lifetime warranty.

Finance, LLC works with you financially

our global presence spans across eight

to fund short term commercial real estate

countries in North America, Europe, Asia,

loans. Located in Newark, DE, services

and Australia.

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 11

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6/30/15 3:32 PM

WELCOME New Members

BE A

SUPERSTAR IN BUSINESS

SOVEREIGN AIR, LLC

TURNKEY RISK SOLUTIONS, LLC

Phone: (302) 722-8030 218 E. Main Street, Suite 109 Newark, DE 19711 www.dimensionyourideas.com

Phone: (302) 273-3001 Fax: (302) 861-6411 100 Commerce Drive, Suite 106 Newark, DE 19714 www.turnkeyrisk.com

Sponors date: Air, LLC Located in Newark, DE, to Sovereign is a full service 3D Printing Shop and the Platinum first of its kindComcast in the area.

We offer three – Business Services M&T Bank dimensional printing services, direct digital Saint Francis Healthcare manufacturing, printer sales, scanning

Turnkey Risk Solutions (TRS) is a Risk

UNIVERSITY OF DELAWARE ALFRED LERNER COLLEGE OF BUSINESS & ECONOMICS Phone: (302) 831-4831 One South Main St. Newark, DE 19716 www.graduate.lerner.udel.edu In memory of Alfred Lerner, a business

Small Business, Great Big Event leader, benefactor, sports enthusiast,

Management company that specializes in

developing tools and services that protect

and patriot, UD’s College of Business

organizations from an array of first party

& Economics strives to be a prominent

Diamond services, supplies and 3D workshops. Our fraud risks. Led by experts with extensive of America shop has the Bank capability to support industry, experience, our primary focus includes The Gilman Family architects, engineers, artists, hobbyists Synthetic Identity, Credit Abuse, Credit Bust Gold and anyone that wants a unique 3D printed Out, Anti-Money Laundering (AML) and Associates International, Inc. piece. We offer multiple materials andCPAs Know Your Customer (KYC). The TRS team Belfint, Lyons & Shuman, various build Cover sizes. & Rossiter is acknowledged as subject-matter experts DuPont for first party fraud in the industry and by Highmark Blue Cross Blue Shield Delaware law enforcement agencies.

Millicare by EBC PNC Bank WSFS Bank

business school known for successful

SAVE THE DATE BEAA BE SUPERSTAR SUPERSTAR IN BUSINESS BE A IN BUSINESS BE A SUPERSTAR IN BUSINESS SUPERSTAR IN BUSINESS SAVETHE THE SAVE DATE DATE SAVE THE SAVE THE DATE Silver Artisans’ Bank Assurance Media Colonial Parking, Inc. Delaware Cadillac, Saab, Subaru and Kia of Wilmington Delaware Economic Development Office Goldey-Beacom College Rowland Johnson & Company, P.A. VanDemark & Lynch, Inc.

Bronze Delaware Community Foundation DiSabatino Construction Company Sponors to date: George J. Weiner Associates Sponors to date: Platinum 17th Annual Marvin S. Gilman Friend Comcast Business Services Superstars in Business Affinity Energy Management Platinum M&T Bank Community Service Building Comcast Business Services Awards Saint Luncheon Francis Healthcare M&T Bank Gifts Saint Diamond Francis Healthcare Delmarva Broadcasting Company Bank of America Healy Long & Jevin, Inc. Diamond The Gilman Family Sponors date: Santora CPAto Group Bank of America Gold Family The Gilman Video Platinum Associates International, Inc. Teleduction Comcast Business Services ForGold moreBelfint, information, visit & Shuman, CPAs Sponors toLyons date: Associates Inc. www.dscc.com/superstarsinbusiness M&T BankInternational, Advertising Design Cover & Rossiter Belfint, Lyons & Shuman, Saint Francis Healthcare CPAs Mease Communications DuPont Platinum Sponsorship advertising opportunities are available.

Cover & and Rossiter Cross Blue Shield Delaware Comcast Business Services Call (302)Highmark 576-6564 forBlue details.

Diamond Print/Online Media DuPont Millicare

by EBC M&T Bank Bank of America Delaware Today Highmark Blue Cross Blue Shield Delaware PNC Bank Saint Francis Healthcare The Gilman Family Millicare byApplication EBC RadioWSFS Ads, Hosting Bank PNC BankBroadcasting Company Diamond Gold Delmarva Silver WSFS Bank ofBank America Associates International, Inc. Artisans’ Bank The Gilman Family Belfint, Lyons & Shuman, CPAs Silver Assurance Media Cover & Rossiter Artisans’ Bank Gold Colonial Parking, Inc. DuPont Assurance Media Associates International, Inc. Delaware Saab, Subaru and Kia Highmark Blue&Cadillac, Cross Shield Delaware ColonialLyons Parking, Inc. BlueCPAs Belfint, Shuman, of Wilmington Millicare by EBC 12 Delaware Cadillac, Saab, Subaru and Kia Cover & Rossiter Delaware Economic Development Office PNC ofBank Wilmington DuPont Goldey-Beacom College WSFS Bank Delaware Economic Office Highmark Blue CrossDevelopment Blue Shield Delaware Rowland Johnson & Company, P.A. Goldey-Beacom College Millicare by EBC Silver 262399 DSCC JulyAug15.indd 12 VanDemark & Lynch, Inc.

Wednesday November 11, 2015

graduate programs, research visibility and an authentic “Lerner” angle. We offer distinctive, innovative educational opportunities related to the successful management and leadership of

organizations operating in an environment of scarce resources, rapid change, global competition, and advances in technology.

The 16th Annual Marvin S. Gilman Superstars in Business Awards Luncheon

Wednesday, November 12, 2014 Keynote Speaker:

Steven D. Strauss

SmallSenior Business, Great Big Event “USATODAY” Small Business, Great Big Event small business columnist and author of the “Small Business Bible”

Sponsorships & advertising opportunities are available.

Call (302) 576-6564 for details.

Small Business, Great Big Event Small Business, Great Big Event

The 16th Annual Marvin S. Gilman The 16thin Annual Marvin S. Gilman Superstars Business Awards July / Aug us t 2 0Luncheon 1 5 | DELAWARE BUSINESS Superstars in Business Awards Luncheon

Wednesday, November 12, 2014 Wednesday, November 12, 2014

6/30/15 3:32 PM

1.

1. Jason Ballance golfing at the annual DYPN golf outing at Deerfield Golf Club

2. From the left: AARP state director Lucretia Young, DSCC Board Chair Mark Stellini, AARP foundation president Lisa Ryerson

State Chamber SCENE 2.

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 13

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State Chamber SCENE 3.

3. The DYPN’s May

4.

Happy Hour was held on one of the first pretty days of the year. From left: Hannah Miracle, Whisman Giordano & Associates, LLC; Brandon Witt, DuPont; Alexis Jordan, Whisman Giordano & Associates, LLC; Alyssa Pietrobono, Christiana Care Health System

4. DYPN committee with Governor Markell visiting Legsilative Hall in Dover

14

262399 DSCC JulyAug15.indd 14

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

5. President and CEO of

5.

Delaware Community Foundation Fred Sears addressing the crowd at Superstars in Education

6. Governor Jack Markell addressing the crowd at Superstars in Education

7. Dogfish Head annual evening mixer. Left to Right: Grace Stockley, Kia Anderson, Alyssa Pietrobono, Hannah Miracle

6.

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 15

7.

15

6/30/15 3:32 PM

State Chamber SCENE 8.

9.

8. The DYPN held a joint happy hour with the NCCCC’s YPN group. Pictured are the planning committee members from both groups.

From left: Mike Vanderslice, Environmental Alliance, Inc.; Angela Newton; Tracee Hunt, Merion Realty; Tykiem Booker, MetLife; Kelly Wetzel, DSCC; Matt Grygiel, JPMorgan Chase; Rana Fayez, DSCC

9. Cab Calloway School of the Arts sixth grade dance majors performing at Superstars in Education event. Photo by Nick Wallace

16

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July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

Restaurant, Meeting & Banquet Guide 2015

The Delaware State Chamber of Commerce’s Restaurant, Meeting & Banquet Guide is a one-stop resource for planning your next event. This guide is also available on www.dscc.com.

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 17

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Restaurant, Meeting & Banquet Guide HOTELS

Victorian antiques blended with

Days Inn

Dover Downs Hotel & Casino is

our modern hotel amenities. Our

Phone: (302) 478-0300

Delaware’s leading luxury casino

Atlantic Sands Hotel & Conference Center

restaurant, Victoria’s, provides

Fax: (302) 478-2401

hotel and offers the area’s

room service to our guests, as

5209 Concord Pike

largest variety of entertainment

Phone: (302) 227-2511

well as fine dining overlooking

Wilmington, DE 19803

options including live harness

Fax: (302) 227-5574

the beautiful Atlantic Ocean.

www.daysinn.com

racing, fabulous dining options

As a guest of Days Inn, you can

ranging from deli to gourmet,

expect warm hospitality and

a AAA rated four diamond

www.atlanticsandshotel.com

Courtyard by Marriott NewarkUniv. of Delaware

clean, comfortable rooms where

hotel, exciting concerts, 24

Located on the Rehoboth

Phone: (302) 737-0900

everything works to make your

hour gaming including live table

Beach boardwalk, just feet

400 David Hollowell Drive

stay trouble-free and enjoyable.

games, unique shopping, and a

from the white sands of one

Newark, DE 19716

The staff members work hard to

luxurious spa.

of the cleanest beaches in

www.udel.edu/hotel

earn the reputation as “The Best

America, the Atlantic Sands

The Courtyard Newark at the

Value under the Sun.” Days Inn

Hotel is the perfect place for

University of Delaware offers all

strives to ensure you have an

Golden Inn Hotel and Conference Center

enjoying not only the beach,

the services and amenities of a

exceptional stay with them.

Phone: (609) 967-2113

but the boutiques and nightlife

fine, business-class hotel, while

of the treasured resort town of

also enhancing the educational and research opportunities

Doubletree Hotel Downtown Wilmington

7849 Dune Drive-

Rehoboth Beach.

for faculty and staff in the

Phone: (302) 655-0400

Avalon, NJ 08202

Best Western Gold Leaf

University’s internationally

Fax: (302) 429-5979

www.goldeninn.com

Phone: (302) 226-1100

respected hotel, restaurant,

700 King Street

Golden Inn Hotel & Resort in

Fax: (302) 226-9785

and institutional management

Wilmington, DE 19801

Avalon is the premier choice

1400 Highway One

program.

www.doubletree.hilton.com

for Avalon New Jersey hotels

1 Baltimore Avenue Rehoboth Beach, DE 19971

Fax: (609) 368-9523 Oceanfront at 78th Street

Dewey Beach, DE 19971

perfect for your next vacation,

Crowne PlazaWilmington North

Doubletree Hotel Wilmington

The Best Western Gold Leaf offers a convenient location and

Phone: (302) 791-4611

Fax: (302) 478-6049

Hotel du Pont

unbeatable customer service

Fax: (302)798-6182

4727 Concord Pike

Phone: (302) 594-3100

and amenities for a reasonable

630 Naamans Road

Wilmington, DE 19803

Fax: (302) 594-3108

rate. Hotel guests will find

Claymont, DE 19703

www.doubletree.hilton.com

42 W 11th Street

themselves within walking

www.cpwilmingtonnorth.com

As the most recognized name

Wilmington, DE 19890

distance from Dewey Beach

Conveniently located near both

in the industry, travelers the

www.hoteldupont.com

and Rehoboth Bay as well as

Wilmington and Philadelphia,

world over have been saying

Infused with luxury, historic Hotel

minutes from a variety of local

the Crowne Plaza Wilmington

“Take me to the Hilton” for

du Pont is located in the heart of

golf courses including The Bay

North hotel is an ideal location

almost a century. Hilton Hotels

the legal and financial district in

Club, Back Creek Golf Club, and

for business and leisure travelers

& Resorts remains the stylish,

downtown Wilmington, Delaware.

Baywood Greens.

alike. As one of the top hotels in

forward thinking global leader

A perfect venue for business

Wilmington, we provide over 190

of hospitality by helping make

meetings, mock trials, weddings

Boardwalk Plaza Hotel

comfortable guest rooms and

traveling easier with their smart

and social events. The prestigious

Phone: (302) 227-7169

suites, complimentary Internet

design, innovative restaurant

Hotel du Pont in Wilmington

Fax: (302) 227-0561

access, a sparkling outdoor

concepts, authentic hospitality,

offers sophisticated style and

2 Olive Avenue

pool, and access to our health

and commitment to the global

exceptional service to business

Rehoboth, DE 19971

and fitness center.

community.

and leisure guests alike.

Boardwalk Plaza oceanfront

Days Inn Phone: (302) 368-2400

Dover Downs Hotel & Conference Center

Howard Johnson Inn & Suites

in Rehoboth Beach, Delaware, is Victorian in design,

Fax: (302) 731-8620

Phone: (302) 674-4600

Fax: (302) 368-9868

featuring elegantly appointed

900 Churchman’s Road

1131 North DuPont Highway

1119 South College Avenue

accommodations, furnished with

Newark, DE 19713

Dover, DE 19903

Newark, DE 19713

reproductions and authentic

www.daysinn.com

www.doverdowns.com

www.hojo.com

www.bestwesterngoldleaf.com

meeting, or wedding.

Phone: (302) 478-6000

www.boardwalkplaza.com

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262399 DSCC JulyAug15.indd 18

Phone: (302) 368-8521

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

AAA Honors Top Delaware Hotels and Restaurant with Coveted Diamond Awards

BY JIM LARDEAR With all the options available to travelers

We are proud to have these dedicated

today, vacation planning can be a daunting

businesses in our region,” said Jim

task. To maximize vacation dollars, AAA

Lardear, Director of Public and Government

recommends travelers seek the expert

Affairs for AAA Mid-Atlantic.

advice of a trusted travel advisor, who can provide personalized service and first-

For more information and to begin planning a vacation, visit AAA.com/Travel.

hand destination knowledge to create a memorable vacation experience.

As North America’s largest motoring and leisure travel organization, AAA provides more than 55 million members with travel, insurance, financial and automotive-related services. It’s professional inspectors use published guidelines to conduct unannounced property evaluations. AAA rates more properties than any other rating entity and is the only one using detailed, published guidelines weighted by member priorities to assign AAA Approved hotels and restaurants ratings of One to Five AAA Diamonds to guide member travel decisions.

AAA Mid-Atlantic, headquartered in Wilmington, DE, recently announced three hotels and one restaurant in Delaware that earned the 2015 Five or Four Diamond Award® rating during the past 12 months: • The Green Room, Hotel du Pont (30 year recipient) • Boardwalk Plaza Hotel, Rehoboth Beach (23 year recipient) • The Hotel du Pont, Wilmington (22 year recipient) • Dover Downs Hotel and Casino, Dover (12 year recipient) The AAA Four and Five Diamond Ratings are the travel authority’s highest designations for hotels and restaurants. ““These establishments consistently exceed the expectations of the most discriminating traveler – the AAA inspector.

1. The Green Room is honored as a AAA Four Diamond restaurant for the 30th consecutive year, the longest tenured AAA Four Diamond restaurant, since 1985 when AAA began Diamond Ratings for restaurants. Pictured (left to right): Berni Koch, AAA president and CEO; Alan Robinson, Hotel du Pont dining manager; Phil Dersch, Green Room sous chef; Brenda Hunsberger, AAA vice president travel and merchandise 2. The Boardwalk Plaza Hotel is honored as a AAA Four Diamond hotel for the 23rd consecutive year. Pictured (left to right): Berni Koch, AAA president and CEO; Nancy Marvel, Boardwalk Plaza Hotel’s director of the front desk; Brenda Hunsberger, AAA vice president travel and merchandise 3. The Hotel du Pont is honored as a AAA Four Diamond hotel for the 22nd consecutive year. Pictured (left to right): Berni Koch, AAA president and CEO; Nattaya Gove, Hotel du Pont’s assistant director of housekeeping; Brenda Hunsberger, AAA vice president travel and merchandise 4. Dover Downs Hotel and Casino is honored as a AAA Four Diamond restaurant for the 12th consecutive year. Pictured (left to right): Berni Koch, AAA president and CEO; Doree Kuhn, Dover Downs Hotel and Casino’s senior director of hotel operations; George Fiorile, Dover Downs Hotel and Casino’s vice president and general manager – hotel operations; Brenda Hunsberger, AAA vice president travel and merchandise

1.

2.

3.

4.

In 1954, Howard Johnson

and business travelers alike.

Hyatt Place Dewey Beach

ently. We combine style, innovation

and his son set-out on their

Johnson knew his success

Phone: (302) 581-3311

and 24/7 convenience to create a

mission to create comfortable,

depended on each location

1301 Coastal Highway

perfectly seamless stay with every

affordable, and friendly hotels

maintaining a high quality

Dewey Beach, DE 19971

modern comfort you deserve. So

with unmatched amenities that

standard of service.

www.HyattPlaceDeweyBeach.com

you never have to settle for any

At Hyatt Place we do things differ-

place less than Hyatt Place.

would serve both vacationers DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 19

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Restaurant, Meeting & Banquet Guide Inn at Canal Square

rooms, three 2BR luxury suites

LuxiaSuites is the new standard

a 238-room hotel with on-site

Phone: (302) 644-3377

and 2 conference rooms, The

for luxury in corporate executive

spa and adjacent 20,000

Fax: (302) 644-3565

Inn serves as an ideal coastal

housing. We provide a home

square foot Convention Center.

122 W Market Street

escape, retreat location and

away from home that is both

It is currently home to 82,000

Lewes, DE 19958

event destination.

comfortable and energizing.

square feet of gaming space

Located on the waterfront in

LuxiaSuites

Mohegan Sun at Pocono Downs

games, 2,300 slot machines

the heart of Historic Lewes,

Phone: (302) 778-3000

Phone: (570) 831-2255

and electronic table games, a

The Inn at Canal Square offers

Fax: (302) 571-4723

1280 Highway 315

variety of dining and shopping

its guests exceptional comfort

1007 North Orange Street

Wilkes-Barre, PA 18702

options, nightlife, entertainment

coupled with seaside charm.

Wilmington, DE 19801

www.MoheganSunPocono.com

and live harness racing.

With 22 beautifully appointed

www.luxiasuites.com

Mohegan Sun Pocono features

www.theinnatcanalsquare.com

including more than 90 table

DelDOT’s Amtrak and SEPTA partnership forges new tracks

BY RANA FAYEZ With the economic growth that our state has plans for, it helps

a $71.2 million project to enhance infrastructures between the

to be as connected as possible, especially when it comes to

two preexisting stations. The plan is to include, a new, third line

transportation. Specifically for those local to Delaware that work

to help relieve congestion from the current two stations. “The

within companies located in neighboring states but have families

project is funded by a combination of state, federal, and Amtrak

or own homes within the First State.

funds and has a scheduled completion date of February 2017,”

Through partnerships with the Delaware Transit Corporation (DelDOT), Amtrak and SEPTA are two forces that have aided

Craig Schulz, Amtrak.

SEPTA just introduced a later train for their Wilmington/Newark

in keeping the region connected with their train services. Last

line as well. “We’re always looking for more opportunities for

year 716,941 trips were made to and from the two, Wilmington

enhancing service. The Wilmington/Newark line is unique because

and Newark, Amtrak stations in Delaware. Wilmington was the

the operations are funded by DelDOT. We work very closely with

11th busiest station in the Amtrak system in 2014, which gave

[them]” – Andrew Busch, SEPTA.

Amtrak the opportunity to invest in $8 million in goods and service in the state.

But there’s more… Amtrak and DelDOT are both working on

“Transportation is vital in providing access to jobs and entertainment…quality of life in general.” Julie Theyerl, DelDOT. SEPTA commuter and Delaware local, Jeanne Mell, loves having the option of either taking the train or driving to work, “I mix it up and vary my commute between driving and SEPTA depending on my schedule. I look forward to the SEPTA days because I don’t have to deal with traffic and the stress of driving.

And on bad traffic days, SEPTA can be quicker that driving.”

But just like many commuters, Mell would love to see an increase in frequency and speed when it comes to trains. “I would love to see more express trains between Philly and Wilmington in the mornings and evenings. At the end of a long day, all I want to do is get home quick! And since you’re asking, service between Wilmington, the airport and the sports stadiums would be fantastic.”

As demand for connectivity increases, passengers will look to currently operating services to fill the demand.

20

262399 DSCC JulyAug15.indd 20

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

Ramada

living room and bedroom with

Phone: (302) 738-3400

the latest innovations to make

Fax: (302) 738-3414

your stay comfortable and

260 Chapman Road

memorable.

Newark, DE 19702 www.ramada.com

The Bellmoor

Ramada Worldwide offers

Phone: (302) 227-5800

a warm and friendly stay at

Fax: (302) 227-0323

nearly 900 hotels in over 50

6 Christian Street

countries around the world.

Rehoboth Beach, DE 19971

We provide our guests with

www.thebellmoor.com

free, high-speed wireless

The Bellmoor Inn & Spa is

Internet access, cozy beds

a resort hotel offering an

for a relaxed and restful stay,

upscale lodging experience

guest bathrooms stocked with

in Rehoboth Beach, Delaware

San Francisco Soap Company

with a variety of fabulous

amenities, and a variety of

luxury hotel features and

hotel choices to match every

unique lodging amenities.

trip; from a family vacation or

Take advantage of the elegant

“quick stop and recharge,” to a

accommodations that are the

full-scale conference or lavish

ideal lodging option for family

wedding.

vacations, romantic weekend getaways, and corporate

Residence Inn by Marriott Dover

retreats. The Bellmoor Inn

Phone: (302) 677-0777

Rehoboth Beach, just steps

Fax: (302) 672-8017

away from all of the area’s fine

600 Jeffric Boulevard

dining restaurants.

is located in the heart of

Dover, DE 19901 www.marriott.com/DOVRI Residence Inn by Marriott Dover is the perfect extended stay

RESTAURANTS

hotel for relocations, training,

Bain’s Deli Hercules

Corporate, temporary housing or

Phone: (302) 543-4299

vacations. Our friendly 24 hour

Fax: (302) 543-4478

hotel staff will make your stay a

1313 N. Market Street

memorable experience

Wilmington, DE 19801 www.BainsDeli1313.com

Sheraton Wilmington South Hotel

Originating in Philadelphia,

Phone: (302) 328-6200

the best and freshest food

Fax: (302) 328-6300

to its patrons since 1910.

365 Airport Road

Bain’s has given the public an

New Castle, DE 19720

alternative to the typical fast

www.sheratonwilmingtonsouth.com

food restaurant by providing

At Sheraton Wilmington South

higher quality and healthier

Hotel, our contemporary

fare. Whether you are looking

Wilmington accommodations

to have lunch for one or get

were specially designed to

catering for an event, Bain’s

meet your needs. Each of our

Deli will provide a spread you

143 suites features a separate

will not forget.

Bain’s Deli has served only

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 21

Planning a meeting really takes only one phone call.

L E A A S T I , C O N F E R E N C E M A N AG E R

Hard to imagine?

We at University of Delaware Conference Services know it’s our exceptional service and capabilities that make all the difference. Consider the following: With just one call you are instantly provided with three locations to choose from, each in a unique environment.

– Being on an academic campus is invigorating and enhances the credibility of your event.

– Full access to campus amenities makes accomplishing your goals a snap.

– Our personal event managers coordinate everything from start to finish.

UD Conference Services 3 02- 831-2 214 ud e l .e d u / co n fe re n ce s

21

6/30/15 3:32 PM

Restaurant, Meeting & Banquet Guide Big Fish Grill on the Riverfront

Rehoboth Beach, DE 19971

combine for an unforgettable

McDonald’s

www.edenrestaurant.com

fine dining experience.

Phone: (302) 738-7857

Phone: (302) 652-3474

Eden Restaurant has set the fine

Fax: (302) 652-3475

dining standard in the Rehoboth

Grotto Pizza, Inc.

815 S. College Avenue

720 South Justison Street

Beach food scene for over 15

Phone: (302) 227-3567

Newark, DE 19713

Wilmington, DE 19801

years. Delaware Today magazine

Fax: (302) 227-4566

www.bigfishgrill.com

has repeatedly voted it ‘Most

20376 Coastal Highway

McDonald’s

Founded in 1997 by brothers

Romantic Atmosphere’, and it

Rehoboth Beach, DE 19971

Phone: (302) 478-5685

Norman and Eric Sugrue,

has earned a decade of awards

www.grottopizza.com

Fax: (302) 478-5684

Delaware’s Big Fish Grill has

from The Wine Spectator for its

From humble beginnings,

2507 Concord Pike

become one of the premier

outstanding wine list. Its reputation

Grotto Pizza has grown to 16

Wilmington, DE 19803

spots for casual dining in the

for innovative, ‘Bold American

locations throughout the state

region. A unique blend of original

Food’, and attentive service round

of Delaware, three locations

McDonald’s

recipes, must have favorites, and

out your superb dining experience.

in the Wilkes-Barre area of

Phone: (302) 836-1308

Pennsylvania, and a location in

Fax: (302) 836-1309

affordable prices have resulted

Fax: (302) 738-7853

in a dedicated following. Enough

Feby’s Fishery, Inc.

Ocean City, Maryland. Although

1401 Governor’s Place

so to earn numerous “Best

Phone: (302) 998-9496

Grotto Pizza has expanded

Bear, DE 19701

Seafood at the Beach” awards by

Fax: (302) 994-9406

beyond the small take-out

Everyday all around the globe,

Delaware Today magazine.

3701 Lancaster Pike

stand, the company continues

McDonald’s is putting people,

Wilmington, DE 19805

to adhere to its core values of

processes and practices into

Dogfish Head Brewings and Eats

www.febysfishery.com

excellent food, friendly guest

place to make better food, more

Feby’s Fishery, located on New

service and community service.

sustainable sourcing, happier

Phone: (302) 226-2739

Road in Elsmere, Delaware,

Fax: (302) 226-0792

opened to the public in June

Manhattan Bagel, Inc.

320 Rehoboth Avenue

of 1974 by founders Philip &

Phone: (302) 477-0700

Rehoboth Beach, DE 19971

MarySue DiFebo. What began

Fax: (302) 477-1246

The Melting Pot

www.dogfish.com

as a small locally sourced

3209-B Concord Pike

Phone: (302) 652-6358

fishery, grew to become a full-

Wilmington, DE 19803

Fax: (302) 652-8101

scale seafood restaurant and

www.manhattanbagel.com

1601 Concord Pike

fish market.

Einstein Noah Restaurant

Wilmington, DE 19803

Group, Inc. is a leading

www.meltingpot.com

Dogfish Head Craft Brewery, Inc. Phone: (302) 684-1000

people, a stronger community, and a healthier planet.

Fax: (302) 684-0541

Green Room

company in the quick casual

Whether you’re celebrating

6 Cannery Village Center

Phone: (302) 594-3154

restaurant industry that

a birthday, anniversary, a

Milton, DE 19968

Hotel du Pont, 42 W 11th Street

operates locations primarily

long overdue date night, or

www.dogfish.com

Wilmington, DE 19890

under the Einstein Bros. and

celebrating with a group, The

Dogfish Head began in June

www.hoteldupont.com/

Noah’s New York Bagels®

Melting Pot Restaurant is perfect

of 1995 when Dogfish Head

green-room-en.html

brands and primarily franchises

for any occasion. Tailor your

Brewings & Eats, the first state’s

The Green Room features

locations under the Manhattan

visit with a four-course dining

first brewpub, opened in Rehoboth

a colorful combination of

Bagel® brand.

experience including cheese

Beach with a plan to bring original

new and old; including

beer, original food, and original

shimmering draperies,

McDonald’s

music to the area. Today, they sell

comfortable wingback chairs,

Phone: (302) 733-0818

and distribute nearly 20 styles of

and Versace patterned china.

Fax: (302) 733-0819

Newport Restaurant

beer that are sold in more than 25

The legendary elegance and

2351 S. College Avenue

Phone: (302) 998-1073

states and a half-dozen kinds of

comfort of the historic Green

Newark, DE 19702

601 Newport Pike, Greystone Plaza

hand-crafted spirits.

Room are complemented by

fondue, salad, entree and dessert.

Newport, DE 19804

a fresh, seasonally-inspired

McDonald’s

For over 25 years, Newport

Eden Restaurant

menu under the direction of

Phone: (302) 737-0502

Restaurant, located in Greystone

Phone: (302) 227-3330

Executive Chef Keith Miller. An

Fax: (302) 737-0503

Plaza, has served breakfast,

Fax: (302) 227-2887

award-winning wine collection

374 E. Main Street

lunch, and dinner. The restaurant

23 Baltimore Avenue

and impeccable service

Newark, DE 19711

offers delicious homemade

22

262399 DSCC JulyAug15.indd 22

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

chicken croquettes and crab

scenery also makes The Buttery

Heritage Shores Club

Rehoboth Beach, DE 19971

cakes. Newport Restaurant is a

a Mid-Atlantic Garden of Eden.

Phone: (302) 337-9926

www.kingscreekcountryclub.com

Fax: (302) 337-9915

Kings Creek Country Club offers

1 Heritage Shores Circle

its members a championship

Nicola Pizza

Wildwich Gourmet Sandwich Truck

Bridgeville, DE 19933

18 hole golf course, a golf

Phone: (302) 227-6230

Phone: (302) 345-8555

www.heritageshoresgolf.com

Learning Center, an Olympic size

Fax: (302) 226-3721

2000 Brett Road

Located just a short distance

swimming pool and baby pool,

8 North First Street

New Castle, DE 19720

to the nearby beach cities,

two tennis courts and a state of

Rehoboth Beach, DE 19971

www.wildwich.com

this championship golf course

the art fitness center along with

www.nicolapizza.com

Wildwich is serving delicious

offers an exciting design with

a dedicated and professional

Nicola Pizza started business in

gourmet sandwiches out of a

traditional country club amenities.

staff to serve your every need.

Rehoboth Beach, Delaware in

big peach-colored truck! Find

Designed by one of the nation’s

1971. Soon afterward Nicholas

it on the streets of Wilmington

leading golf course architects,

Rookery Golf Club

Caggiano, owner of Nicola

to grab one of these great

Arthur Hills, this golf course

Phone: (302) 684-3000

Pizza, originated the Nic-o-

meals, from the Jolly-Mon to

stretches 7,005 yards and offers

Fax: (302) 684-3389

Boli®. He first offered it to his

the Dapper Duo. Whatever your

five selections of tee boxes to

27052 Broadkill Road

employees and later he sold it

choice, you won’t regret eating

accommodate all players.

Milton, DE 19968

to his customers. An American

at this great truck!

casual, family restaurant.

www.rookerygolf.com

Tradition was born. Today Joan

Kings Creek Country Club, Inc.

The Rookery South has become

and Nick still use the finest

COUNTRY/MEMBER CLUBS

Phone: (302) 227-7172

a local favorite in the Delmarva

Fax: (302) 227-7015

Peninsula. Set between swelling

Deerfield

One Kings Creek Circle

mounds to the west and a heron

ingredients.

Potstickers Asian Grill

Phone: (302) 368-6640

Phone: (302) 731-0188

Fax: (302) 368-6642

Fax: (302) 731-9188

507 Thompson Station Road

1247 New Churchman’s Road

Newark, DE 19711

Newark, DE 19713

www.deerfieldgolfclub.com

www.potstickersasiangrill.com

Deerfield is “Delaware’s Home

Conference and Training Centers

Potstickers Asian Grill features

for Incredible Public Golf.” One

STANTON AND WILMINGTON CAMPUSES

Asian-fusion food and a sushi

of Delaware’s top-rated and

bar located inside a warmly

most popular golf courses,

decorated restaurant with

Deerfield features 18 holes

hanging lanterns.

of championship public golf, driving range, golf instruction

The Buttery Restaurant, Inc.

and an inviting Pub & Grille.

Phone: (302) 645-7755 102 2nd Street

DuPont Country Club & Brantwyn

Lewes, DE 19958

Phone: (302) 654-4435

www.butteryrestaurant.com

Fax: (302) 421-1770

Nestled in Historic Lewes,

1001 Rockland Road

Delaware you’ll find The

Wilmington, DE 19803

Buttery a haven for inspired

www.dupontcountryclub.com

food served in a rich, warm

Nestled within the historic

and inviting atmosphere. Here,

Brandywine Valley in the State of

culinary creation and heavenly

Delaware, the DuPont Country

flavor mingle to make it one

Club was originally built as

of Delaware’s favorite dining

an amenity and benefit for its

destinations. Its year round

DuPont Company employees

lunch and dinner service on The

and represents the rich traditions

Veranda, set within lush garden,

and core values of DuPont.

Fax: (302) 644-4909

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 23

Space - More than 2,000 square feet to accommodate up to 500 attendees Technology - Wi-Fi, overhead projectors, video conference equipment Free parking - both locations One-Stop Shopping - Access to our team of professional planners and caterers Let’s plan your next event together.

For more information contact Donna Wilson at (302) 454-3189 or dwilso@dtcc.edu.

23

6/30/15 3:32 PM

Restaurant, Meeting & Banquet Guide rookery to the east lies the

life” that enables its students

their College provides them

Wilmington, DE 19803

championship 18-hole layout

to become contributing and

with high-quality educational

www.law.widener.edu

offering a wonderful playing

productive members of society

programs that are convenient,

The only law school in Delaware,

experience for golfers of all

while gaining the confidence

flexible and affordable.

Widener Law Delaware is an

abilities. The Rookery North was

needed to take hold of

an established 18-hole golf &

opportunity, earn respect and

Neumann University

collegial legal community in

country club, but is now open

build on their success. It all

Phone: (610) 558-5513

America’s corporate capital.

to the public. The tree lined,

starts here, at DSU.

Fax: (610) 558-5621

Signature programs focus on

1 Neumann Drive

corporate law, criminal law and

Aston, PA 19014

trial advocacy, environmental

www.neumann.edu

law, and family health law.

North Course also offers a grill

Delaware Technical & Community College - Owens Campus

and bar, banquet facility, locker

Phone: (302) 855-1674

the Sisters of St. Francis of

Wilmington University

room, practice facility, tennis

Fax: (302) 858-5455

Philadelphia, Neumann is a

Phone: (877) 967-5464

courts, and much more.

21179 College Drive

private, Catholic, co-educational

320 DuPont Highway

Georgetown, DE 19947

University in the Franciscan

New Castle, DE 19720

www.dtcc.edu

tradition, which emphasizes

www.wilmu.edu

bermuda fairways provide an exciting and challenging layout for golfers of all levels. The

University & Whist Club Phone: (302) 658-5125

integral part of the state’s

Founded and sponsored by

respect for individuals, concern

Wilmington University is

for the environment, and social

committed to excellence in

805 North Broom Street

Delaware Tech. & Comm.

College - Stanton Campus

responsibility. The University

teaching, relevancy of the

Wilmington, DE 19806

Phone: (302) 454-3917

offers undergraduate degrees in

curriculum, and individual

www.universityandwhistclub.com

Fax: (302) 454-3194

a broad variety of subjects, three

attention to students. As an

The University & Whist Club of

400 Stanton-Christiana Road

doctoral programs, six master’s

institution with admissions

Wilmington is known for its quiet

Newark, DE 19713

degree programs, and an

policies that provide access for

elegance and charm. The club is

www.dtcc.edu

accelerated bachelor’s degree

all, it offers opportunity for higher

program for adults.

education to students of varying

Fax: (302) 658-6415

recognized for its long-standing attentive service. The club offers

Delaware Tech. & Comm.

College - Terry Campus

University of Delaware

eight different private rooms

Phone: (302) 857-1126

Phone: (302) 831-2931

that can accommodate from 2

Fax: (302) 857-1096

Fax: (302) 831-6023

to 200 guests. It’s open to the

100 Campus Drive

101 Hullihen Hall

public for catering, business

Dover, DE 19904

Newark, DE 19716

COMMUNITY, CONFERENCE, AND CONVENTION CENTERS

meetings, rehearsal dinners,

www.dtcc.edu

www.udel.edu

Chase Center on the Riverfront

state-assisted, privately

Phone: (302) 425-3929

governed institution, UD

Fax: (302) 425-4897

luncheons, dinners, private

Delaware Tech. & Comm.

College - Wilmington Campus

offers a broad range of

815 Justison Street

parties, holiday gatherings, Bar/

Phone: (302) 573-5470

degree programs: 3 associate

Wilmington, DE 19801

Bat Mitzvahs, and memorial

Fax: (302) 577-6182

programs, 147 bachelor’s

www.centerontheriverfront.com

receptions.

333 N. Shipley Street

programs, 119 master’s

Located on Wilmington,

Wilmington, DE 19801

programs, 54 doctoral

Delaware’s revitalized riverfront,

UNIVERSITIES & COLLEGES

www.dtcc.edu

programs, and 15 dual

the Chase Center is the largest

Delaware Tech has earned

graduate programs through

special event facility in the

its place as an educational

our seven colleges and in

Brandywine Valley and is

Delaware State University

leader in the state. The College

collaboration with more than 70

perfect for hosting corporate

Phone: (302) 857-6060

is respected and trusted at

research centers.

meetings and conferences,

Fax: (302) 857-6069

the state and national levels

1200 N. DuPont Highway

because of its hallmarks of

Dover, DE 19901

commitment, responsiveness,

Widener University School of Law

www.desu.edu

and vision. Delaware Tech has

Phone: (302) 477-2278

Delaware State University offers

earned a place in the hearts of

Fax: (302) 477-2282

its students a “passport to

Delawareans, too. They realize

4601 Concord Pike

reputation for fine dining and

bridal and baby showers, wedding receptions, breakfasts,

24

262399 DSCC JulyAug15.indd 24

ages, interests, and aspirations.

shows and conventions, weddings, and social celebrations.

continued on 29 July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

HOW SUPER IS YOUR BUSINESS? Apply now for the 2015 Marvin S. Gilman Superstars in Business Award and show Delaware why you deserve star status!

Use this application to enter your small business or nonprofit today. You can also apply online at ssb.dscc.com.

Superstars in Business Awards Luncheon Wednesday, November 11, 2015 11:15 a.m.

Hotel du Pont, Gold Ballroom

Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com

262399 DSCC JulyAug15.indd 25

6/30/15 3:32 PM

WHAT MAKES YOUR BUSINESS SUPER?

This application form is a simple self-evaluation that can improve your business management skills, and put you in the running to win the 2015 Marvin S. Gilman Superstars in Business Award!

Step 1 / Self-Evaluation: • If your organization is a business, please use form A. • If you are a nonprofit, please use form B. Please answer the questions as a separate Microsoft Word file with your company letterhead or complete it online at ssb.dscc.com. Electronic PDFs and paper versions are also available. Please contact Kelly Wetzel at kwetzel@dscc.com or (302) 576-6564.

Eligibility: • Member of the Delaware State Chamber of Commerce.

• In business for at least three continuous years.

• 150 employees or fewer.

• Previous Superstars in Business winners may re-apply after five years.

If you would like to be connected with a previous Superstars in Business winner for assistance in completing your application, please contact Kelly Wetzel at kwetzel@dscc.com or (302) 576-6564.

Step 2 / Submission: Applications must be submitted to the Superstars in Business Committee no later than Thursday, August 20, 2015 at 12 p.m. No late entries will be accepted. Please note that materials submitted cannot be returned, but all information remains confidential. **Applications longer than ten pages will not be accepted. You may add up to four attachments in addition to a ten page application.

Step 3 / Application Review: Within each category, the finalists may be contacted for additional information or validation of the information submitted. The review made at this step is held in strict confidence.

Step 4 / The Awards: Each winner will be presented with a special award recognizing their superior achievement on November 11, 2015 at a luncheon in the Gold Ballroom of the Hotel du Pont in Wilmington.

Marketing and recognition will be given to all the Business Superstars throughout the year.

Awards may be judged in the following categories (Please note that categories will be decided upon at the Selection Committee’s discretion based on number of entries and quality of applications): • 1 to 24 employees • 60 to 150 employees • 25 to 59 employees • Nonprofits Below each question we have provided you with ‘Ideas for Success.’ They aim to help you form more robust answers and provide suggestions on what information may make your response more competitive. These are not requirements, but may help judges compare your business against other applicants. Please answer questions as concisely as possible.

ENTRY DEADLINE: August 20, 2015 at 12p.m.

Apply online at ssb.dscc.com or mail completed applications to: Small Business Alliance / Delaware State Chamber of Commerce 1201 N. Orange Street, Suite 200, P.O. Box 671 Wilmington, DE 19899 Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com | (302) 655-7221

262399 DSCC JulyAug15.indd 26

6/30/15 3:32 PM

Form A for BUSINESSES

Please answer all questions as concisely as possible on your company letterhead or online at ssb.dscc.com.

Applications may not exceed ten pages. You may include up to four attachments in addition to a ten page application.

1. Business name, address and phone number; Primary contact’s name, title, phone number and email address.

2. Please describe your business.

3. List the number of years in business and briefly explain how your business was started.

4. Number of employees and average tenure (Please distinguish between full-time and part-time).

5. Please provide your business mission statement and/or business philosophy.

Provide your mission statement, vision statement, guiding principles or strategies for success. How is your mission statement communicated to clients, investors and/or the general public, i.e. word of mouth, through marketing materials, etc.? Also explain how they were developed – were they customer or leadership driven, and how do you ensure they are understood by your entire company? Tell us here if you have team building meetings, strategy sessions and/or safety meetings that may include a regular discussion on these important guiding statements.

6.

Given the economic challenges of the recent past and present, how have you been able to sustain or grow your business?

Please explain how today’s difficult economic climate has created obstacles or opportunities for your business. How are you dealing with the “New Normal?” Here is the place to highlight any strategies or measures taken that have resulted in savings, stability or growth. An index of profitability, projection and/or financial summary is required (examples could be revenue growth percentage, profit margin, etc.). Profitability results or a steady financial track record would be great evidence of skillful business management. How do your financial records measure up to other companies in your industry? Smaller companies should show growth or sustainability and share projections for the future. Actual financial metrics will separate your application from the competition. Tell us of innovative ways you have used to market or boost sales that have produced a good ROI, be specific. *Remain assured that all information is kept confidential.*

7. What makes your business stand apart from your peers and/or similar businesses?

Please use this question to outline how you identify customer needs and priorities. Customer loyalty, years of experience, low associate turnover and industry awards are all competitive weapons. Tell us if you are measuring customer satisfaction or if you have moved to customer loyalty or customer advocacy. Share with us how you brand your company and how you maintain it, i.e. social media, online networking, marketing campaigns, etc. Tell us if you have a customer database or process to retain information about customers to use in the future. If you have a formal process for tracking and resolving complaints, please highlight your program here and brag about your results. If associate training or education reimbursement programs are a big part of your employee retention program or your quality/safety programs, please tell us about that too. Specific examples are appreciated.

8.

Identify two or three of the most significant challenges in growing your business. Explain how you handled them.

Some companies highlight their hiring and retention programs here and others may share their success in adpating to economic climate changes. If there are challenges, financial or otherwise, how did the leaders of the organization rally associates to meet the challenge? How were the challenges identified and did you anticipate them coming? If they could not have been predicted, what have you learned for the next time to make the company stronger? If there are no challenges/problems to list because all employees are proactively taking care of all aspects of the business in the best possible way, tell us that too!

9. Briefly discuss the nature and involvement of your community service efforts.

List key leaders’ involvement – describe investments of time, as well as causes supported financially. This is also the place where you may highlight efforts to care for our environment. List efforts regarding investment in friendlier vehicles or equipment, and to conserve and recycle materials. Do you have a formal program that includes fundraising or service hours donated? Are the commitments or passions you have for certain causes conveyed in your marketing?

Are they a part of the image you relate to others? Describe any support for a health and safety program where you may even include family members.

10. Please provide the names and contact information of your professional support, i.e. banks, accounting firms, etc. If you are an award winner, we will contact them on your behalf to share the good news.

We also encourage you to provide customer testimonials with your application.

Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com | (302) 655-7221

262399 DSCC JulyAug15.indd 27

6/30/15 3:32 PM

Form B for NONPROFITS Please answer all questions as concisely as possible on your company letterhead or online at ssb.dscc.com.

Applications may not exceed ten pages. You may include up to four attachments in addition to a ten page application.

1. Business name, address, and phone number; Primary contact’s name, title, phone number and email address.

2. Please describe the work of your nonprofit.

3. Number of years serving the community.

4. Number of paid staff and average tenure.

5. Number of volunteers and their average tenure.

6. Percentage of your organization’s budget that is: Program Services______, Fundraising______, Management and General______.

7. Please provide your organization’s mission statement and/or philosophy.

A mission statement, vision statement, guiding principles or strategies for success should be listed here or can be included as attachments. How is your mission statement communicated to clients, investors and/or the general public, i.e. word of mouth, through marketing materials, etc.? Also explain how they were developed – were they customer or leadership driven, and how do you ensure they are understood by your entire organization? Tell us here if you have team building meetings, strategy sessions and/or safety meetings that may include a regular discussion on these important guiding statements.

8. What makes your nonprofit stand apart from your peers and/or similar nonprofits?

Please outline the measurable outcomes you monitor that indicate client satisfaction, program delivery, volunteer tenure and retention and fundraising effectiveness.

9. What is the number of people or groups that have benefited from your organization? (Please provide results for each of the last three years.)

10. What have been the two or three most significant challenges in meeting the needs of your constituency? And how have you approached these challenges?

Do you have a survey process for your constituents and/or your benefactors to identify how their needs are changing? Have any changes to your organization come from this survey process in the past few years?

11. Please provide the names and contact information of your professional support, i.e. banks, accounting firms, etc. If you are an award winner, we will contact them on your behalf to share the good news.

We also encourage you to provide customer testimonials with your application.

Delaware State Chamber of Commerce | Superstars in Business | Apply online at ssb.dscc.com | (302) 655-7221

262399 DSCC JulyAug15.indd 28

6/30/15 3:32 PM

Restaurant, Meeting & Banquet Guide continued from page 24

MUSEUMS

Kingswood Community Center

environment that integrates

specimen plantings and massed

Biggs Museum of American Art

and stimulates science,

displays of color. Graduate

technology, engineering, arts,

programs and a preeminent

Phone: (302) 764-9022

Phone: (302) 674-2111

and mathematics.

research library make Winterthur

Fax: (302) 762-7975

Fax: (302) 674-5133

2300 Bowers Street

406 Federal Street

Historic Odessa Foundation

Wilmington, DE 19802

Dover, DE 19901

Phone: (302) 378-4119

www.kingswoodcc.org

www.biggsmuseum.org

Fax: (302) 378-4050

Kingswood Community Center’s

The Biggs offers changing

201 Main Street

mission is to enable people

exhibitions throughout the

Odessa, DE 19730

Delaware Children’s Theatre

in Northeast Wilmington and

year relating to historical

www.historicodessa.org

Phone: (302) 655-1014

surrounding communities to

and contemporary art topics.

The Historic Odessa

1014 Delaware Avenue

achieve their potential economic,

Intimate galleries offer guests

Foundation exists to preserve

Wilmington, DE 19806

social and personal well-being.

an unexpected and personal

and encourage the use of

www.DEchildrenstheatre.org

Our long term plan is to critically

experience with the collection.

its historic buildings by the

The Delaware Children’s

examine present programs

The museum supports the

general public, students, and

Theatre has been entertaining

and assess future needs of

public education of art through

scholars in order to learn

audiences of all ages for over

these programs and the center

educational programming for

and appreciate the history,

forty seasons. In that time, it

at large. Our plan will then

adults and children and special

architecture, daily life, and

has grown to meet the needs

serve as a driving force behind

events designed to bring art to

furnishings of Delaware’s

of the community it serves.

Kingswood’s vision for future

everyone.

colonial period with the

The DCT mission is to enrich

growth and development.

an important center for the study of American art and culture.

THEATERS

anticipation that this process

our Children’s cultural life, to

Delaware Art Museum

will contribute to the quality of

help young talent find its way

STAT Office Solutions

Phone: (302) 571-9590

life in the town of Odessa and

to the stage, to continue a

Phone: (302) 884-6746

Fax: (302) 571-0220

the region.

tradition of affordable quality

Fax: (302) 573-2507

2301 Kentmere Pkwy.

1201 North Orange Street

Wilmington, DE 19806

Wilmington, DE 19801

theatre, to entertain families with exceptional theatrical

www.delart.org

Rockwood Park and Museum

www.statofficesolutions.com

Founded in 1912, The Delaware

Phone: (302) 761-4340

our Historic Theatre House for

STAT Office Solutions offers

Art Museum’s mission is to

610 Shipley Road

generations to come.

first-class work and meeting

connect people to art, offering

Wilmington, DE 19809

space without the expense of

an inclusive and essential

www.nccde.org/431/Rockwood-

Delaware Theatre Company

traditional office space. Several

community resource that

Museum-Park

Phone: (302) 594-1104

customized packages are

through its collections,

Rockwood Park and Museum

Fax: (302) 594-1107

available for furnished office

exhibitions, and programs

is a 19th-century Gothic manor

200 Water Street

space, virtual offices, and

generates creative energy that

house that features regular

Wilmington, DE 19801

meeting facilities in their world-

sustains, enriches, empowers,

guided tours of the park with

www.delawaretheatre.org

class headquarters conveniently

and inspires.

gardens and paved trails.

The mission of Delaware Theatre

Delaware Children’s Museum

Winterthur Museum

the highest professional quality

Phone: (302) 654-2340

Phone: (302) 888-6103

in Delaware and thereby enrich

Wilmington Area Planning Council (WILMAPCO)

Fax: (302) 654-2341

Fax: (302) 888-4685

the vitality of the area through

550 Justison Street

5105 Kennett Pike

artistic programming, education

Phone: (302) 737-6205

Wilmington, DE 19801

Wilmington, DE 19735

and community service.

Fax: (302) 737-9584

www.delawarechildrensmuseum.org

www.winterthur.org

850 Library Avenue, Suite 100

The goal of Delaware

Winterthur is set amidst a

The DuPont Theatre

Newark, DE 19711

Children’s Museum is to inspire

1,000-acre preserve of rolling

Phone: (302) 656-4401

www.wilmapco.org

children to explore, discover,

meadows and woodlands.

Fax: (302) 594-1437

A meeting/conference room is

and celebrate the power

Designed by du Pont, its 60-acre

1007 N Market Street

available for public meetings.

of their potential through

naturalistic garden is among

Wilmington, DE 19801

Capacity: 45.

interactive experiences in an

America’s best, with magnificent

www.duponttheatre.com

located in downtown Wilmington.

Company is to create theatre of

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 29

experiences, and to preserve

29

6/30/15 3:32 PM

Restaurant, Meeting & Banquet Guide Today, the Victorian gem proudly

PHOTOGRAPHERS

Garnett Valley, PA 19050

Wilmington, DE 19899

remains the oldest legitimate,

Final Focus

www.bermstudios.com

www.parcelsinc.com

continually operating theatre

Phone: (302) 655-7718

BSI Exhibits is on the leading

Parcels offers full service

in the country. Appropriately

Fax: (302) 655-7918

edge in trade show and

litigation support, high speed

nicknamed, “Delaware’s Broadway

301 A Street, P. O. Box 232

promotional exhibiting – from

copying and scanning services,

Experience,” the theatre has

Wilmington, DE 19899

design and display fabrication, to

color reprographics, banner

hosted shows such as Chicago,

www.finalfocus.com

logistics, and the entire range of

production, and specialty

Cats, Anything Goes, Grease,

For 25 years, Dick Dubroff of

show services. From the simplest

printing, including short runs.

Les Miserables, Titanic, Hello

Final Focus Photography has

pop-up display presentation, to

Services are available 24/7.

Dolly, and Mama Mia. It has also

been working as an independent

an entire custom exhibit program

recently been named the winner

professional photographer

or corporate lobby, BSI remains

Sign A Rama of Newark

of the Delaware News Journal

specializing in corporate and

fully focused on every aspect of

Phone: (302) 454-7446

Reader’s Choice award for “Best

commercial photography,

trade show, promotional, and first

Fax: (302) 454-0155

Live Arts Venue” in 2011.

headshots for business

impression planning, participation

995A S. Chapel Street

professionals, promotional shots

and follow-up.

Newark, DE 19713

Joshua M. Freeman Foundation

for actors and entertainers, family and children’s portraiture, and

Digital Music Express (DMX)

Sign A Rama is your online shop

Phone: (302) 436-3015

special events such as weddings.

Phone: (302) 575-1800

for custom signage. Design busi-

Fax: (302) 655-0774

ness signs, banners, decals, vinyl

Portraits In The Sand

4008 North Dupont Highway

lettering, yard & political signs,

Selbyville, DE 19975

Phone: (302) 226-9226

New Castle, DE 19720

trade show displays & more.

www.FreemanStage.org

110 White Oak Road

Digital Music Express provides

The Freeman Stage is an open

Rehoboth Beach, DE 19971

background and foreground

Stouch Lighting

air performing arts venue that

www.PortraitsInTheSand.com

music.

Phone: (610) 548-5001

presents diverse programming

Portraits In The Sand

in the genres of dance, live

Photography Studio is the

Light Action, Inc.

Wilmington, DE 19806

music, theatre and children’s

Delaware Beach Portrait

Phone: (302) 328-7800

www.stouchlighting.com

programming. Performances are

Specialist Photographer by

Fax: (302) 328-7400

As a distributor of interior

typically offered Memorial Day

nationally award winning Master

71 Industrial Boulevard

and exterior LED lighting and

through Labor Day.

and Certified Professional

New Castle, DE 19720

other energy efficient lighting

Photographer David Koster

www.lightactioninc.com

products, Stouch Lighting offers

FLORISTS

along the mid-Atlantic beaches

Light Action, Inc. is a leading

a strategic-oriented, 4-step

in Delaware. Destination

full service production company

approach to meeting the needs

Boyd’s Flowers

photography is also available

on the east coast specializing

of our customers. They use

Phone: (302) 421-2900

throughout the country,

in theatrical lighting, staging,

a unique consultative-style

Fax: (302) 421-2912

Caribbean, and abroad. Their

audio/video and outdoor roofing

process to provide lighting

2013 Pennsylvania Avenue

photography subjects include

systems. A broad range of the

product recommendations with

Wilmington, DE 19806

families, couples, children,

most modern products and

“energy efficient choices” that

www.boydsflowers.com

pets, high school seniors, dogs,

services are available to our

meet customer budget, energy

It is Boyd’s mission to provide

individuals, engagements,

clients supporting concerts,

reduction, and ROI.

you with caring service,

anniversaries, reunions,

theatrical productions, television

products of quality and value,

groups, events, boats, photo

and film, corporate, political, and

so we will be partners at those

restorations, and more.

other premier special events,

Fax: (302) 436-3082 31556 Winterberry Parkway

flowers in Wilmington, across the USA and worldwide.

30

262399 DSCC JulyAug15.indd 30

905 N. Rodney Street

houses of worship, schools

times most important in your life. We offer the best variety of

www.SignaramaOfNewark.com

CATERERS

SIGNS/EXHIBITS/ AV/LIGHTING

and universities, trade shows,

Boston Market Catering

holiday lighting and more.

Phone: (215) 478-1833

BSI Exhibits

Parcels, Inc.

Wilmington, DE 19806

Phone: (610) 622-2100

Phone: (302) 658-9911

www.bostonmarket.com

Fax: (610) 622-0773

Fax: (302) 658-9164

In an age of proliferating

3070 McCann Farm Drive, Suite 104

230 N. Market Street

takeout and fast food dining,

1611 Pennsylvania Avenue

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

Boston Market offers a unique opportunity for people who

EVENT SERVICES/ SPEAKERS/STAFFING

A LITTLE DIFFERENT

Pine Mountain Springs, Inc. Phone: (302) 266-0950

Fisher’s Popcorn

Fax: (302) 266-8132

Barry’s Events

Phone: (302) 539-8833

P.O. Box 10604

experience to come in and

Phone: (302) 690-5555

Fax: (302) 539-2160

Wilmington, DE 19850

order the foods our family likes

1700 Shallcross Avenue

P.O. Box 3130

www.pinemountainsprings.com

best: chicken, turkey, beef, or

Wilmington, DE 19806

Ocean City, MD 21843

One of the nation’s leading

meatloaf, with sides ranging

www.brandywinearts.com

www.fisherspopcorn-fenwick.com

operators in the U.S. Home

from classic mashed potatoes

The new Brandywine Festival of

Family owned and operated

and Office Beverage Delivery

to freshly steamed vegetables

the Arts is under the manage-

since 1937, this popcorn

market, DS Services of America,

and garlic-infused creamed

ment of Barry Schlecker. Keeping

palace has several locations,

Inc. offers millions of customers

spinach.

the original spirit of the art fair,

each one creating delicious,

bottled water, water filtration

Barry added live music, local food

gluten-free, caramel-

and coffee and tea services via

Greenery Caterers

vendors, and children’s activi-

coated popcorn. They pride

a full portfolio of great American

Phone: (302) 652-1426

ties. While it has evolved over the

themselves on using no

brands. DS Services, also a

Fax: (302) 482-1885

years, Brandywine Festival of the

preservatives and their hands

Top 5 Office Coffee Service

55 Pascall Road

Arts still remains in Brandywine

to make “the world’s best

Company and Top 5 Water

Wilmington, DE 19803

Park, its original location, and

caramel popcorn.” Fisher’s

Filtration Services provider in

www.greenerycaterers.com

continues to take place annually

offers five different flavors in

the United States, has acquired

Craig and Patti Trostle’s

on the weekend after Labor Day.

three different containers.

an impressive assortment of

yearn for home-cooked food.

We make it a truly enjoyable

regional and national brands.

experience began in 1978 when Restaurant which quickly became

Celebrations Event Planning, Inc.

one of Wilmington’s most popular

Phone: (302) 242-6230

dining venues, known for using

P.O. Box 1708

the freshest ingredients and

Dover, DE 19903

creatively prepared entrees, while

Specializing in corporate

maintaining reasonable prices.

events, Celebrations Event

Today the Trostles are solely

Planning works locally as well

dedicated to catering and events

as nationally to cover a variety

planning through Greenery

of events. They coordinate

Caterers.

grand openings, while offering

they founded The Greenery

It doesn’t feel like work

when you’re at the beach.

full concierge service and

Sherm’s Catering

handling travel.

Phone: (302) 737-3839

Christiana, DE 19702

Greater Wilmington Convention & Visitors Bureau

www.shermscatering.com

Phone: (302) 295-2216

Sherm’s Catering is committed

Fax: (302) 652-4726

to serving only the finest

100 W. 10th Street, Suite 20

foods made with the freshest

Wilmington, DE 19801

ingredients, as well as providing

www.VisitWilmingtonDE.com

courteous, responsive service.

From stately mansions and

With Sherm’s, you’re never

museums to opulent gardens

boxed in to pre-selected

and historic hotels, GWCVB

packages. We love it when our

will help you find the perfect

clients want to select each and

setting for your next event.

every item personally, and are

They will save you time and

happy to fully customize your

money by doing the legwork

entire menu.

for you, free of charge.

Fax: (866) 966-8880 2 East Main Street

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 31

F

eel the ocean breeze during your next conference or meeting.

Our oceanfront banquet rooms are ideal for business or group retreats. We also offer award-winning food and luxurious accommodations. Call or visit us online to learn more.

2 Olive Avenue & the Boardwalk Rehoboth Beach, DE 19971 (800) 33 BEACH | (302) 227-7169 www.boardwalkplaza.com

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Restaurant, Meeting & Banquet Guide Serpe & Sons Bakery, Inc.

TS Smith & Sons, Inc.

Phone: (302) 994-1868

Phone: (302) 337-8271

1411 Kirkwood Highway

Fax: (302) 337-8417

Elsmere, DE 19805

P.O. Box 275

www.serpesbakery.com

Bridgeville, DE 19933

A family-owned business for

www.tssmithandsons.com

over 60 years, Serpe’s has been

T.S. Smith & Sons is an

making award-winning pastries,

800 acre family-owned

pizzas, and cakes for countless

farm located in Bridgeville,

occasions. Serpe’s has earned

Delaware. Thomas Sterling

multiple awards over the past 20

Smith started the business in

years, including Best of Delaware

1907 and eventually passed

and The News Journal’s

it to his sons, Walton and

“Reader’s Choice Best Bakery.”

Robert, who passed it to their sons Charles Walton Jr. “Walt”

Tweet on the Street.

Follow us on Twitter! @DEStateChamber

and Robert Smith Jr. Today the business is operated by Walt’s three sons, Thomas, Charles, and Matthew, and are the oldest apple, peach, and nectarine operation in Delaware. n

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Information Security Analyst, Computer Sciences Corporation B.S. in Computer and Network Security, 2013

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July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

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Last year, 600 Delaware businesses

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PASKILL STAPLETON & LORD 262399 DSCC JulyAug15.indd 34

6/30/15 3:32 PM

Guide to Higher Education

Making the Connection How the University of Delaware’s Career Services Center is helping to connect the Blue Hen family with businesses in need

BY JESSICA FRY, UD CAREER SERVICES INTERN AND HEATHER GRIES, DSCC INTERN

DELAWARE IS CONTINUOUSLY THRIVING in new business ventures and keeps a growing network and connected community.

Delaware values small businesses but at the center of its job market is the partnerships with bigger businesses. The University of Delaware Career Services Center (CSC) is here to advise its students and alumni in joining these partnerships and connecting with potential employers. They connect employers with the qualified, motivated and bright students they need.

This is an easy resource for businesses to hire interns, interview on campus, post jobs and coordinate recruiting activities.

UD offers several career counselors that are specified to students within their majors and respective colleges. The website offers a wealth of resources such as a CareerMAP to manage the process of job hunting, sample cover letters, resumes and interview questions, and multiple search engines to look for internships, part time jobs or a full time career. Students also have the ability to upload their resume to the website for potential employers to look at.

Additionally, CSC helps facilitate a variety of networking events to interest all majors. They host a large Fall Career Fair that attracts over 1500 undergraduate students. This assists local businesses in talent recruitment DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

262399 DSCC JulyAug15.indd 35

and company promotion. The CSC is partnered with companies such as Bank of America, Dupont, J.P. Morgan and many other businesses big and small. Employers who are looking to take the next step can inquire about becoming a CSC partner.

Employers are given personalized assistance in creating a customized strategy that provides a seamless approach to interdisciplinary recruiting.

Employers can work with career counselors to more efficiently find their ideal candidates or learn how to become involved in different career-related events on campus. Lynn Epps, Interim Director and Associate Director for Employer Relations states “The University of Delaware Career Services Center is committed to providing meaningful and productive interactions with students, alumni, and employers.

We are also committed to collaborating with Delaware businesses and connecting them to a great talent pipeline of UD students and alumni for internships, entry-level, and experienced professional career opportunities.”

The University of Delaware produces ideal leaders who are not only prepared for, but excel in the workforce. The CSC’s mission is to empower its community to explore, experience and excel. One of the ways this is accomplished is through a required experiential learning class. This can be fulfilled through a CSC approved internship which provides students with the chance to gain hands-on work experience.

Joyce Henderson, Assistant Director for Employer Partnerships, states, “It’s a win-win.” n 35

6/30/15 3:32 PM

Apply online today:

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Guide to Higher Education

Mentorship is a two-way street DSU Mentoring Program

BY LILLIE CRAWFORD, INTERIM DEAN OF STUDENT SUCCESS

THE COLLEGE OF BUSINESS (COB) at Delaware State University works to provide students educational opportunities and experiences that will help them reach their fullest potential and fulfill their professional dreams. Dean Donna Covington states, “My number one priority is to make sure that all COB students successfully complete their education and graduate with skills that equip them for rewarding careers.”

She firmly believes that one of the ways to achieve this goal is by ensuring every student has a professional mentor who can impact their lives.

Research shows that students achieve greater levels of success if they have guidance and help along the way. Mentors can directly impact students’ academic and professional preparedness.

Mentors can also offer guidance and support and serve as someone with whom a student discusses career goals and plans, evaluates options and shares achievements, and works through setbacks and challenges. By pairing College of Business students with successful business professionals, who can offer one-on-one advice on career paths based upon real-world experience and insights, students are better positioned to realize their career Dean Donna aspirations. The newly formed College of Business Covington Mentoring Program has been designed to benefit the mentor and the mentee by bringing them together to network and develop skills and lasting connections for personal and professional growth. As a business professional I hope you will consider this opportunity to “mentor a student and change a life.”

If you are interested in becoming a mentor please contact Interim Director of the Student Success Center Lillie Crawford at 302-857-6954. n July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

6/30/15 3:32 PM

Guide to Higher Education

Wilmington University Takes Business Education to the Next Level

BY HEATHER GRIES, DSCC INTERN

THERE’S STRATEGY BREWING at Wilmington University and it is bringing new developments in online schooling and the Business Administration field.

Wilmington University is one of the few universities in the country that offers an online Doctorate in Business Administration. The online program emphasizes critical thinking and consists of the students evaluating a challenge in the industry and then providing recommendations to their sponsors.

Rob Rescigno has been with Wilmington University for the past four years, two of those most recent years have with the business school’s newly revamped Business Education Doctoral program. The educators are taking great managers and turning them into exceptional leaders. Rob says this program is all about the developing individual and looking through the strategic lens rather than a tactical one.

The curriculum allows students to start and finish together with its sequence of courses. The students have more support and love it. Online courses typically offer discussion boards for students, Wilmington University offers something called a synchronous session, where students meet once a week and participate in real time interaction with their peers.

A critical evaluation recommendation paper has also been added. The goal is to have an alternative to the programs comprehensive exam. Something that is a more formative assessment and something the students can develop into a portfolio.

The program has diversity industry wise and ethnically. There are some very experienced students, senior managers in a lot of industries, healthcare, finance, military government. No matter what their background is or if they love online, hate online, this is something that works for everyone. n

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DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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Insurance & Financial Services

Bill Wallace, Chase Chief Operations Officer and Mike Zbranak, Chase Chief Information Officer PHOTO BY NICK WALLACE

JP Morgan Chase grows in Delaware

BY LARRY NAGENGAST

IT’S NATURAL TO THINK of J.P. Morgan Chase & Co. as a relative newcomer to Delaware, as one of the big out-of-state banks that set down new roots in the First State following passage of the Financial Center Development Act in 1981.

That part of the financial services giant’s history is true, but the company, now solidifying its standing as the state’s second-largest private employer, has links to Delaware that stretch back a full 100 years.

In 1915, John Pierpont “Jack” Morgan Jr., son of the founder of J.P. Morgan & Co., brokered deals that established his company as the sole 38

262399 DSCC JulyAug15.indd 38

munitions and supplies purchaser for England and France during World War I and he then contracted with the DuPont Co. to manufacture the gunpowder needed by the two nations.

Then, in the 1920s, Morgan helped provide some of the financing needed by Pierre S. du Pont, one of the three cousins who transformed DuPont from a gunpowder manufacturer to a chemicals power, for his successful purchase of a majority of the shares of the General Motors Co. With its current growth, including the acquisition of an office complex built on land once owned by the du Pont family, JPMorgan Chase has July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

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Jennifer McDermott, J.P. Morgan Chase & Co. Executive Director PHOTO BY NICK WALLACE

established itself as a pillar of the state’s economy, with each of its primary business lines represented in its Delaware operations.

“Delaware is a critical hub for us,” says Bill Wallace, the Delaware market head for JPMorgan Chase. “It’s a great place to do business. The state has long attracted talented people in our industry, and its elected officials and community leaders understand and respect our business.”

JPMorgan Chase now has about 8,500 employees in Delaware, handling a diverse range of assignments. “We have people supporting operations, supporting technology (including software developers, testers, program managers and infrastructure managers), supporting everything from asset and wealth management, the credit card business, commercial banking and investment banking,” Wallace says.

Of those 8,500 employees, about one-third are working in three buildings in downtown Wilmington (known internally at the Wilmington Corporate Center), another one-third in its Newark Corporate Center, near Christiana Hospital and Delaware Park, and the rest split between its White Clay and Iron Hill facilities near Newark, Wallace says. (The Iron Hill center is part of what once was the MBNA campus in Ogletown.)

Some of those employees will be shifted, and more will be added, in the fourth quarter when work is completed in transforming two office buildings purchased last year from AstraZeneca into what JPMorgan Chase is calling its Delaware Technology Center. The new office campus, in the triangle bounded

by Concord Pike, Powder Mill Road and the Route 141 Spur, will be the newest link in a global chain of 13 technology hubs that keep the company’s operations humming steadily around the clock and around the world.

DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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The acquisition of the AstraZeneca site, which will house about 2,000 people, “will allow us to consolidate many of our technology folks, and create a world-class technology facility, that will attract talented technologists who will want to work on exciting innovations in a worldclass collaborative environment in Delaware,” Wallace says.

Although renovations have been required before moving in, JPMorgan Chase took a strategic view in acquiring the 58-acre AstraZeneca site. Its location makes the center easily accessible via Interstate 95 and Route 202 and there’s room for future expansion as well, Wallace says.

The renovations at these two buildings, which involve taking down many of the interior walls and offices that were typical of 1990s structures, will create what Wallace calls “a high-performance workplace environment,” with lots of light and plenty of open space to foster collaborative efforts among members of different teams as they work together on special projects.

“Today, you can be working on a project with everybody in one hall, and in the next few weeks, you can go to a different area and work on a different project with a different group of people,” Wallace says.

“We’re bringing a Silicon Valley workplace to Delaware,” he says.

“At each of our technology hubs, we are planning to create worldclass facilities, with the aim of giving employees high-performance workplaces, state-of-the-art technology, proximity to teammates, and environments that facilitate their professional development and our recruiting objectives,” says Mike Zbranak, chief information officer for consumer operations technology.

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Insurance & Financial Services “As a global firm, we offer people an opportunity to build a substantial career with us, one that is full of possibilities,” Zbranak says.

As part of its effort to develop a recruiting pipeline in Delaware, JPMorgan Chase has also established a collaboration with the University of Delaware. The collaboration, which began during the 2008-2009 academic year, included a $16.6 million contribution to the university, $14.1 million to create a Ph.D. program in financial services analytics and $2.5 million to help finance an expansion of Purnell Hall, according to Andrea Boyle Tippett, UD director of external relations.

The Purnell Hall addition, to be completed this summer, will be the home of not only the new Ph.D. program but also the expanded JPMorgan Chase Innovation Center, where UD faculty and students collaborate with JPMorgan Chase employees on internships, projects and applied research.

“Our longstanding collaboration with JPMorgan Chase has provided the University of Delaware and the Lerner College of Business and Economics with enormous benefits,” says Bruce Weber, the Lerner dean. Those benefits, he notes, include guest lectures, year-round internships and jobs for UD graduates.

Several hundred UD students have participated in JPMorgan Chase internships since the partnership began, according to executive director Jennifer McDermott. Over 100 UD students have had internships at the Innovation Center, where they work part-time during the school year and fulltime during the summer. The company tries to convert the majority of these interns into fulltime employees after graduation, she says.

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262399 DSCC JulyAug15.indd 40

“It’s really experiential learning,” McDermott says. “It’s a win-win – the students apply what they’re learning in school to real-world experiences via an internship and we’re building a strong local talent pipeline from an excellent university.”

Another opportunity for students is an interdisciplinary minor in global enterprise technology, which helps prepare students for careers in largescale, technology-leveraged global operating environments. The nine- to 12-credit program, open to students from all majors, involves hands-on work experience through a paid internship, either on campus or at remote locations, working in a technology position for JPMorgan Chase or a similar business.

One important aspect of the expansion of JPMorgan Chase in Delaware has been its impact on the construction industry.

In addition to the projects at the AstraZeneca site and at the University of Delaware, significant renovations were required to create highperformance work environments at both the Christiana Corporate Center and the Iron Hill site, and a new parking deck was added at the Christiana facility as well.

The AstraZeneca construction effort is currently “one of the top three projects in the entire state,” says Joe Schorah, business agent for Local 19 of the Sheet Metal Workers International Association. “Look at the financial impact – we’ve got 300 people [from all trades] making good-size wages at the site. It’s a great thing for Delaware.”

As of early June, Schorah said, about 50 sheet metal workers were on the job at AstraZeneca, covering two 10-hour shifts a day for six days a week.

“With huge gaps in the state budget, Delaware needs jobs like that,” he says. “I couldn’t be happier to have a company like JPMorgan Chase here.”

Wallace notes that the arrival of 2,000 or so employees at the AstraZeneca location will also give a boost to restaurants and shops along Concord Pike, many of which experienced downturns in business after the pharmaceutical business began a series of layoffs three years ago.

On top of the company’s multiple Delaware operations supporting its worldwide business, JPMorgan Chase opened its first commercial banking office in the state in May. Its middle market banking office, located in the company’s main downtown Wilmington building, is targeting privately held or generational family businesses with annual sales ranging from $10 million to $500 million.

“Our local delivery model, coupled with the firm’s global resources, allows us to provide clients with customized, comprehensive solutions and exceptional service,” said Mark Schrieber, executive director of Chase middle market banking in Pennsylvania, Delaware and southern New Jersey. “More than half of U.s. publicly traded companies and 64 percent of the Fortune 500 make Delaware their home, and opening a middle market commercial banking office in Delaware was the next step in our firm’s commitment to operations in the state.”

Keith Kepplinger, formerly with M&T Bank, has been named commercial banker for the new office, which will offer credit, cash management, capital markets and corporate finance advisory solutions to its new clients.

“Our firm and its predecessors have had a long, successful history here in Delaware,” Wallace says, “And we couldn’t be more excited about our future here.” n July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

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Insurance & Financial Services

Checking In An Update On The Affordable Care Act For Businesses

BY NICHOLAS MORIELLO

Delaware’s Premier Litigation Support Team

THE AFFORDABLE CARE ACT (ACA) is more than five years old, and many of its provisions are now in place. So, how has it impacted small businesses? We have to examine the law’s definition of the term “small.” Historically, a small business in Delaware would have been a business with 1-50 employees. The ACA is in the process of changing that definition to include up to 100 employees in 2016.

Small business trends over the last 19 months have included: Offering fully insured coverage from an insurance company. The employer selects an ACA compliant plan with pricing based on employees’ ages and employees’ dependents’ ages. Employers can Nicholas Moriello contribute a percentage of the premiums on behalf of the employees, or contribute a flat dollar amount towards the insurance.

Offering coverage through the Small Business Health Options Program (SHOP). SHOP is a governmentally run exchange for employers to shop and offer coverage to employees. The primary benefit for an employer is the potential for tax credits. Currently, businesses with fewer than 25 full time employees and an average salary of less than $50,000 per year are potentially eligible for credits.

Self-insuring. The employer hires an administrator to handle employees’ medical claims. The employer is actually paying the medical claims, but has a reinsurance program to protect against catastrophic losses. Historically, this was only a viable option for larger employers who could spread the risk over a large population of employees.

Offering a salary adjustment in lieu of health benefits. The employer could choose to not offer health insurance, and in lieu of coverage pay a higher wage. Employees would then be free to shop for coverage that meets their needs, possibly with governmental assistance.

Overall, businesses are still adjusting to all of the changes. The Affordable Care Act is complex, and so are the options and regulations for employers. Professional assistance from an insurance agent or broker can be instrumental when reviewing all possible options. n DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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Stephen M. Conyers, CPA Stacey A. Powell, CPA, CFE, CICA

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Portrait by renowned illustrator Joseph Adolphe.

WilmingTon TrusT renoWned insighT

“The biggest challenge for your business today? Tomorrow.”

donald P. dicarlo Jr. M.A., J.D., LL.M. (Tax) national director of Business advisory services, senior Wealth strategist Don helps business owners develop and implement customized business succession strategies. He is part of a seasoned team of professionals who exemplify Wilmington Trust’s 112-year heritage of successfully advising business owners. Our goal is to help you create a plan for each stage of your business and your life, offering key insights at critical times of transition. For access to the expertise of professionals like don and the rest of our team, contact Tony lunger at 302-651-8800.

Transitioning ownership of your business will undoubtedly be one of the most significant events of your life.

And one you may not be prepared to even think about right now. However, with careful planning at each stage, you’ll be ready for what’s ahead – and confident that you’ll preserve everything you’ve worked so hard to build.

Growing your business.

Your banker and insurance specialist will help determine which deposit, lending, cash management, and insurance solutions will best fuel the growth of your business. You’ll also want to ensure your will and other estate planning documents are in order, and that you’re taking advantage of tax-minimization strategies.

Transitioning business capital to personal capital. As your business evolves, you may consider selling or transitioning to your son or daughter, or someone outside the family. We can help you explore exit strategies, secure the right buyer, and value your business. We’ll also help you determine how and where to invest your wealth, and how to manage your liquidity and cash flow needs.

Managing and transferring personal wealth. This is when all your hard work pays off. You’ll begin to implement trust and planning strategies to transfer wealth to the next generation. You may also have the freedom to donate resources to those organizations you find meaningful.

only

30%

o F Fa m i ly B u s i n e s s e s survive inTo The s e c o n d g e n e r aT i o n Source: familybusinessinstitute.com

Founded by successful family business leader T. Coleman duPont more than a century ago, Wilmington Trust has the heritage and experience to help guide you through times of growth and succession. Our approach focuses on both your business and personal financial needs, allowing us to make each transition in your journey a seamless one.

For more insight on how we’ve successfully advised clients for more than 100 years, view our video series at wilmingtontrust.com/ capitaltransitions.

F i d u c i a r y s e r v i c e s | W e a lT h P l a n n i n g | i n v e s T m e n T m a n a g e m e n T | P r i vaT e B a n k i n g

This article is for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service. This article is not designed or intended to provide financial, tax, legal, accounting, or other professional advice since such advice always requires consideration of individual circumstances. If professional advice is needed, the services of your professional advisor should be sought.

Investments: • Are NOT FDIC-Insured • Have NO Bank Guarantee • May Lose Value Wilmington Trust is a registered service mark. Wilmington Trust Corporation is a wholly owned subsidiary of M&T Bank Corporation (M&T). Investment management and fiduciary services are provided by Wilmington Trust Company, operating in Delaware only, and Wilmington Trust, N.A., a national bank. Loans, retail and business deposits, and other personal and business banking services and products are offered by M&T Bank, member FDIC. ©2015 Wilmington Trust Corporation and its affiliates. All rights reserved.

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PNC Survey Shows:

Generation X Far More Prepared to Take on Responsibility for Retirement than Boomers

Insurance & Financial Services

Generation X More Worried About Retirement than Boomers In PNC’s survey of 1,017 adults with investable assets of at least $50,000, 65 percent of Generation Xers responded “I believe I am solely responsible for my retirement (no Social Security, employer pension, inheritance, etc.)” vs. 45 percent of boomers.

they are

BY JACKIE LESSMAN, PNC WEALTH MANAGEMENT SENIOR Believe VICE PRESIDENT AND MANAGING DIRECTOR, DELAWARE

65%

45%

WHEN IT COMES TO RETIREMENT preparation, members

solely responsible for their retirement

GRAPHIC COURTSEY OF THE PNC FINANCIAL SERVICE GROUP, INC.

One interesting outcome of the Great Recession is that nearly threeGen Xers Boomers quarters of survey respondent have made meaningful changes in financial of Generation X worry more, are saving more and taking greater The survey showed that while only one in seven behavior,are especially among Generation X. Changing habits is one of the most for their nest eggs than baby boomers, according When it comes toresponsibility retirement preparation and investing, (15 percent) of to all PNC’s survey respondents still coping members of Generation X tend to beonmore worried,Survey. are challengingseven tasks, out particularly in managing spending and debt, increasing recent Perspectives Retirement with the effects of the Great Recession, of saving more and taking more responsibility for their nest 10Xchanged financial a result. savingsasand seekingAadvice.

The survey measured the attitudes of Generation (ages 35their to 49) and behavior eggs than baby boomers, according to new survey majority of Gen X (51 percent) say they are saving Younger investors worry more about having enough money to live on baby boomers (ages 50 to 68) on retirement preparedness.

More than half of findings from The PNC Financial Services Group, Inc. more for retirement, compared to 37 percent of for the rest of their lives. Three-quarters of Gen Xers respondents believe they will need $1 million boomers.

The survey, which agreed with the statement, “I worry that my savings ormeasured more to be comfortable in retirement. Gen Nest Egg the attitudes on retirement may not hold out for as long as I live,” as opposed to X estimates needingExpectations $1.5 million while baby preparedness of Generation 51% 37% 55 percent of boomers. boomers’ average expectation is $1.3 million.

X, defined as those between the ages of 35 and 49, and74 percent of boomers have yet to In working with clients, I have found that there is However, Are saving more Gen Xers Boomers baby boomers, between for retirement no magic number that applies to an entire generation. reach thethe $1 million milestone. ages of 50 and 68, also only 15 percent of respondents are “One outcome of the Great Recession is that we areIt depends on lifestyle and how effectively individuals revealed that more While than half seeing meaningful changes in financial behavior in manage debt throughout their working years. It’s important to note that still coping with the effects of the Great Recession, 70 percent changed believe they will need $1 71 percent of all survey respondents, especially million or more totheir be financial behavior as a result. A majority of Gen X (51 percent) say whether are baby boomer or entering the workforce, it’s critical to take among Generation X. One of the most you challenging comfortable in retirement.

Gen X | Ages 35 - 49 controlinearly on and own your retirement planning. n they are saving more for retirement, compared to 37 percent of boomers. tasks is changing habits, particularly managing Generation X expects to need spending and debt and increasing savings and an average of $1.5 million for seeking advice,” said Celandra Deane-Bess, senior retirement while baby wealth&planner for PNC Wealth Management and CERTIFIED PUBLIC ACCOUNTANTS ADVISORS boomers’ average chair of PNC’s national practice group for retirement. expectation is slightly lower at $1.3 million. However 7 of 10 changed three-quarters (74 percent) financial behaviors of boomers have yet to reach Boomers | Ages 50 - 68 as a result of the the $1 million milestone.

Great Recession

Ted Williams had his first Major League Baseball hit in 1939.

We hit the ground running that same year.

Middletown

/CoverRossiter

Wilmington

@CoverRossiter

www.CoverRossiter.com | (302) 656-6632 DELAWARE BUSINESS | Ju l y / Au gu st 2 0 1 5

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Insurance & Financial Services

Bank of America Offers ATMs Featuring Video Tellers

BY BASSAM AWADALLA, REGIONAL SALES EXECUTIVE, BANK OF AMERICA

IN APRIL OF 2013, Bank of America introduced a new state-ofthe-art technology to make banking even more convenient and improve upon the overall ATM experience. ATM with Teller Assist® combines the technology of an ATM with the ability to get personal assistance from an on-screen teller during extended banking hours. The live-video capabilities connect customers with a remote teller located at one of three call centers in the country – one of which is located in Newark.

In addition to standard ATM functionality, ATMs with Teller Assist allow customers to deposit checks and receive cash back in exact change – down to the penny. Additionally, Bank of America customers can make loan and credit card payments. Those without an ATM or debit card on hand, can still make transactions using a U.S. government-issued photo ID. Customers can access the ATMs with Teller Assist between the hours of 7 a.m. and 10 p.m. Monday through Friday, and from 8 a.m. to 5 p.m.

Saturday and Sunday, excluding holidays.

Since the first of its kind was installed in Boston in 2013, Bank of America has installed more than 600 ATMs with Teller Assist in over 200 locations across the country.

There is one in our region at Bank of America’s Kennett Square, Pennsylvania branch. A second location will be installed in Philadelphia this year. n 44

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Insurance & Financial Services

Igniting Innovation: How Business Leaders Can Help

BY NICK LAMBROW, DELAWARE REGIONAL PRESIDENT, M&T BANK

calculated risk-taking, financial literacy, and much more, MUCH IS EXPECTED of our teachers in 2015. through organizations like the Delaware Adolescent Program Schools have changed from the simple brick buildings (DAPI), and Junior Achievement (JA), both of which M&T many of us knew as kids. Teachers are encouraged to Bank is proud to support. challenge and develop students’ abilities, build creativity, DAPI offers academic instruction, health care and more and develop independent, lifelong learners, all while to pregnant students and families so they may continue their ensuring STEM (science, technology, engineering, and education and consider healthy decisions for their future. math) is a significant priority.

JA, offers a robust menu of 21st Century K-12 learning Primary and secondary education might not sound like experiences and the afterschool JA Company Program, where a topic high on the list of priorities for a banker; however, I students actually create and run their own company under the see the economic prosperity of our state closely tied to the guidance of experienced business professionals. success of the classroom in the 380 schools across Delaware.

In banking, we’re continually looking for ways to bring The 11,000 teachers who nurture and develop skills are Nick Lambrow about opportunity through business innovation. However, creating this all-important next generation of innovators, those lessons need to be learned early. Our teachers are doing business leaders, and customers. Help from volunteers is great things but business leaders are often the crystallizing link in engaging often welcome, and business people can and should lead the way. students by sharing real world experience and igniting curiosity that leads Community businesses and volunteers can be instrumental in to the great innovations of tomorrow. n introducing young people to our economic system, how to run a business,

We are listening

Personalized Service.

Reliable Results.

Advisory Services • Audit & Assurance • Tax Services Holding Company Services • Information Technology

www.belfint.com DE 302.225.0600 • PA 610.537.5200 • info@belfint.com

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Newsbites Beebe Healthcare’s Tunnell Cancer Center Receives National Outstanding Achievement Award from American College of Surgeons’ Commission on Cancer Beebe Healthcare’s Tunnell Cancer Center was recently honored with the 2014 Outstanding Achievement Award by the Commission on Cancer of the American College of Surgeons. This award gives recognition to cancer programs that achieve excellence in providing quality care to cancer patients.

The purpose of the award is to raise awareness of the importance of providing quality cancer care at healthcare institutions throughout the United States. Beebe Healthcare’s Breast Health Program also is accredited by the National Accreditation Program for Breast Health Centers.

Richards, Layton & Finger Directors Elected as Fellows of the American College of Governance Counsel Richards, Layton & Finger directors Gregory Varallo and Mark Gentile, and retired firm director R. Franklin Balotti, have been elected as Fellows of the American College of Governance Counsel. This is a newly founded professional association of lawyers who are recognized for their dedication to and advancement of the field of corporate governance. These lawyers were elected in acknowledgment for their consistently significant contributions made to governance practice via their activities,

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speaking, writing, and thought leadership. Richards, Layton & Finger is one of Delaware’s largest and oldest law firms and assists clients in navigating complex issues and the intricacies of Delaware law.

Delaware Technical Community College and Southern Illinois University Carbondale Sign Transfer Agreements Delaware Technical Community College and Southern Illinois University Carbondale (SIU Carbondale) have recently partnered in conjunction with the signing of several new transfer agreements. Delaware Technical Community College offers more than 100 associate degrees, diplomas and certificates.

These new transfer agreements allow for Delaware Tech associate degree graduates to transfer as juniors to SIU Carbondale and earn a bachelor’s degree in a number of pathways. Students can complete their bachelor’s degree either at the Air Force Base in Dover or online.

Company Working with Partner Organizations to Provide Critical Relief Supplies, Assess Ongoing Recovery Needs The UPS Foundation, has announced their initial commitment of $500,000 (US) to provide support and recovery efforts in response to the devastating earthquake in Nepal on April 25,, 2015. Through its Humanitarian Relief & Resilience Program, a significant portion of these funds have already been contributed toward the immediate activation of emergency funds which has enabled the

purchase and distribution of critical relief supplies in the region. The UPS Foundation is working closely with the United Nations Logistics Cluster and the UN Office for the Coordination of Humanitarian Affairs (UNOCHA) to identify additional support aid once immediate and long-term recovery needs are determined.

AT&T Aspire Mentoring Academy Aims to Raise Graduation Rates and Help Students Explore Career Possibilities Thanks to Communities In Schools – Delaware (CISDE) and AT&T’s Aspire Mentoring Academy, students from four Delaware High Schools were given the chance to look at career opportunities beyond high school. The half-day program was hosted at one of AT&T’s retail locations and shows students the connection between the classroom and career success.

Twenty-five high school students that participated were educated about various careers within the company and in the telecommunications industry. In addition they practiced workplace readiness skills with AT&T employees.

A.I. duPont Hospital patients receive custom made bicycles The Kids with Confidence organization has donated $51,000 and now 10 patients at the Nemours/Alfred I. duPont Hospital for Children will receive bicycles specially made for their needs. The donation was made in partnership with Preston’s March for Energy, another organization dedicated to give bicycles to disabled children. In

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the past three years, Preston’s March for Energy has provided more than 80 bikes to children in 13 states.

Wohlsen Personnel Earn Healthcare Credentials Vice President and Project Executive Steve Davies and Superintendent Jim Del Vecchio have received certification from the American Society for Healthcare Engineering (ASHE) this year, bringing Wohlsen’s total ASHEcertified staff to 48. ASHE is an organization of healthcare facility team members committed to providing knowledge of the industry to ensure the quality of the health care environment. Wohlsen Construction Company is one of the leading merit shop construction firms in the Mid-Atlantic States, celebrating its 125th anniversary, and is a Green Plus Certified company.

The former National Vulcanized Fibre (NVF) Corp.

Yorklyn facility featured in the News Journal and on Delawareonline.com!

An Alliance investigation and remediation project with the National Vulcanized Fibre was recently featured in the media. NVF retained Alliance as their consultant to investigate and remediate some areas of concern associated with former operations of the plant. Alliance closed out a Consent Order with EPA Region III and designed, installed, and operated a groundwater remediation system to mitigate the migration of zinc to the Red Clay Creek. Alliance has been contracted by DNREC to continue the cleanup and has seen significant reductions in groundwater contaminant concentrations.

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JPMorgan Chase Plans Dividend Increase and $6.4 Billion Capital Repurchase Program In effect at the start of the second quarter in 2015, JPMorgan Chase & Co has announced the Federal Reserve Board’s compliance to the Firm’s Board of Directors choice to increase the quarterly common stock dividend to $0.44 per share (up from the current $0.40 per share) and to authorize the repurchase of up to $6.4 billion of common equity between April 1, 2015, and June 30, 2016. The equity repurchase program would include shares repurchased to offset issuances under the Firm’s equity-based compensation plans.

The timing and exact amount of common equity purchased will coincide with the Firm’s capital plan and will depend on various factors such as market conditions.

TekSolv Wins Award for Excellence in Health & Safety at Oil & Gas Awards TekSolv is happy to announce its reception of the Award for Excellence in Health & Safety at the 3rd Annual Oil & Gas Awards for the Northeast Region at the Oil &Gas Gala Dinner on March 25, 2015. The Excellence in Health & Safety Award identifies specific products and initiatives that have substantially reduced the risk to workers or community members in the region as well as recognizes product developments that have had a positive impact and that have made significant improvements in health and safety awareness.

April is National Distracted Driving Awareness Month April 1st marks National Distracted Driving Awareness Month and in terms of

distracted driving laws, Delaware is ahead of many other states including “handsfree driving”. Two recent studies compiled

by AAA show that drivers, in particular youth drivers, are at high risk for distracted behavior. The National Occupant Protection Use Survey reports that at any given moment, approximately 660,000 drivers are using cell phones or manipulating electronic devices while driving. AAA is urging consumers to accept new technology but not behind the wheel.

Doherty& Associates Announces an Affiliation with a New Non-Profit Organization – “Tender Hearts” Doherty & Associates is announcing its affiliation with a newly formed and 501 C approved non-profit, child-based charity named Tender Hearts, Inc. Tender Hearts was founded by Ms. Debria Doherty of Doherty & Associates, was formed as a way to help children and their families overcome adversity and improve their quality of life. The organization’s mission is to donate to different organizations that support children with diverse needs in order to do so.

BPGS Construction Announces the Topping Out of Their 15th Residential Project in Wilmington, Delaware BPGS Construction, a Wilmington based construction company, is excited to announce the topping out of a 627 MKT, located on Market Street in Downtown Wilmington, Delaware. The building is a part of a larger-scale project which includes the development of 608 MKT containing 28 apartment units and 3,000 square feet of retail space, both of which are being developed for the Buccini/Pollin Group.

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Newsbites Delaware Tech Penn College of Technology Announce Transfer Agreements Delaware Technical Community College and Pennsylvania College of Technology have recently signed agreements that will allow Del Tech students earning an associate’s degree in several of their majors a pathway to a bachelor’s degree from Penn College. These new agreements will present students with the chance to easily transition into junior-level education for their bachelors without duplicating classes. Delaware Technical Community College offers more than 100 associate degrees, diplomas and certificates.

Navient Makes its Fortune 500 List Debut Fortune magazine’s annual Fortune 500 list was released this week [or last month, depending on the print date] and two Delaware companies are on the list. DuPont is ranked No. 87 and Navient makes its debut on the list at No. 463. Navient is the nation’s leading loan management, servicing and asset recovery company. The company established its corporate headquarters on the Wilmington Riverfront earlier this year.

Calendar of Events

JULY 14

SEPTEMBER 9

Networking Breakfast at Excel Business Systems

Evening Mixer at Hyatt Place Dewey Beach

Time: 7:30 AM TO 9:00 AM

Time: 5:30 PM TO 7:30 PM

Excel Business Systems, Inc.

Hyatt Place Dewey Beach

201 Ruthar Dr., Ste. 10

1301 Coastal Highway

Newark, DE 19711

Dewey Beach, DE 19971

Contact Kelly Wetzel at kwetzel@dscc.com

Contact Kelly Wetzel at kwetzel@dscc.com

for more information.

for more information.

JULY 24

SEPTEMBER 10

DYPN Community Outreach Day Time: 1:00 PM TO 4:00 PM

22nd Annual Chamber Chase Golf Tournament

Delaware Humane Association

Time: 10:30 AM TO 7:30 PM

701 A Street

Kings Creek Country Club

Wilmington, DE 19801

One Kings Creek Circle

Contact Kelly Wetzel at kwetzel@dscc.com

Rehoboth Beach, DE 19971

for more information.

Contact Cheryl Corn at ccorn@dscc.com for more information.

AUGUST 18

Networking Breakfast at UD Athletics

SEPTEMBER 15

Time: 7:30 AM TO 9:00 AM

Networking Breakfast at 1313 Innovation

The Bob Carpenter Center

Time: 7:30 AM TO 9:00 AM

631 S. College Ave.

1313 Innovation

Newark, DE 19716

1313 N. Market Street, Hercules Bldg.

Contact Kelly Wetzel at kwetzel@dscc.com

Wilmington, DE 19801

for more information.

Contact Kelly Wetzel at kwetzel@dscc.com for more information.

AUGUST 28

DYPN Treetop Adventure Course

SEPTEMBER 24

3:00 p.m. – 6:00 p.m.

Delaware Networking Station

Go Ape

Time: 5:00 PM TO 8:00 PM

OSCAR building at DSU hub for cutting-edge research

1042 Howell School Road

Chase Center on the Riverfront

Lums Pond State Park

815 Justison Street

Bear, DE 19701

Wilmington, DE 19801

Cutting-edge research being performed at Delaware State University (DSU). Of special note, is the work being performed in optics and photonics. They have assembled a research team of worldrenowned scientists serving on the faculty whose hard work, over the last decade, has brought to fruition the establishment of a new state-of-the-art Optical Science Center for Applied Research (OSCAR).

Contact Kelly Wetzel at kwetzel@dscc.com

Contact Kelly Wetzel at kwetzel@dscc.com

for more information.

for more information.

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The OSCAR Building, will be the hub of research that will revolutionize the detection of life-threatening and life-altering diseases, contribute to the design of new navigation and imaging

systems, and train the next generation of optical scientists and technologists.

It will be only one of a few facilities of its kind in the country with expertise in biophotonics.

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CHAMBER Committees

State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com.

Employer Advocacy & Education Committee: The Employee Advocacy and Education Committee promotes and assists the employments interests of Chamber members. It is a forum for members of the Chamber to discuss and evaluate human resource and personnel issues facing Delaware employers; to actively engage in the legislative process to develop and implement legislative solutions; to advise the Chamber leadership on the impact of proposed legislative and regulatory measures; and to educate the membership about regulatory requirements affecting their bottom line. The committee meets at least quarterly to identify and develop strategies for current and future issues, and holds special events open to Chamber members to focus on timely topics in the field of human resources and personnel management. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com.

Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Infrastructure and Transportation Committee: The Infrastructure and Transportation Committee recognizes the critical role that the condition and functionality of Delaware’s

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infrastructure and transportation systems play in creating a strong economy and quality of life. The Infrastructure and Transportation Committee monitors issues, policies, and trends affecting Delaware’s infrastructure and transportation systems, as well as advises the Chamber’s Board of Directors on related policy issues.

For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com.

Military Affairs Committee: The Military Affairs Committee aims to build efforts to support the hiring of military veterans, and to support the local branches of the military on other relevant issues. Its goals include building business relationships to support the military community, and to create jobs for reserve components and veterans. The committee meets quarterly, and is chaired by Gary Stockbridge of Delmarva Power. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com.

Delaware Young Professionals Network: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The DYPN, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth.

Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com.

ROY ASSOCIATES, LTD. Consulting Services:

Capital Infrastructure, Health Care, Taxation, Telecommunications, Transportation

Roger Roy, President rproy@verizon.net (302) 239-9292

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Delaware State Chamber of Commerce

SMALL STATE. BIG BENEFITS. UPS Shipping Discounts Save up to 34% on a broad portfolio of shipping services including: • Up to 34% on UPS Air letters including UPS Next Day Air®* • Up to 30% on UPS Air packages (1 lb.+) • Up to 32% on UPS International imports and exports • Up to 16% on UPS Ground shipments • Savings begin at 70% on UPS Freight® shipments over 150 lbs.

DSCC members can receive these discounts even if you already have a UPS account. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. To enroll and start saving today, visit www.savewithups.com/dscc.

For more information, call 1-800-MEMBERS (1-800-636-2377).

UD Online MBA Scholarship Through an Affiliate Partnership with the Lerner College of Business & Economics, Chamber member will receive an affiliate program scholarship for $5,000 off of their tuition for the University of Delaware Online MBA Degree Program.

The Lerner College Online MBA is an AACSB-accredited program that can be completed in as little as sixteen months.

This powerful new education option offers the quality, flexibility, and convenience to earn an MBA degree from a highly regarded, nationally ranked, public university.

In addition to the $5,000 affiliate scholarship, Chamber member employees will also be eligible to apply for the Dean’s Merit Scholarship, which awards the most highly qualified candidates up to an additional $5,000 in scholarship funding.

Visit www.apdegree.com/DSCC to get started.

Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www. dscc.com/rxdiscount.htm.

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Member-to-Member Discount Directory State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts.

Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit.

Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents.

Blood Bank Membership Blood Bank of Delmarva, a nonprofit organization, supplies blood to the 16 hospitals on Delmarva. Blood donors become part of the Members for Life program to sustain the local community blood supply. Members will receive valuable health and wellness benefits. There is a need for 350 blood donations every day on Delmarva; therefore, support is encouraged and appreciated. There is no cost for membership. Members will be asked to give blood a minimum of once a year and to allow the Blood Bank to contact them if their blood type is needed. Visit www.DelmarvaBlood.org for more information or call 1 888 8-BLOOD-8 to schedule an appointment. You can also download the Blood Bank app on your iPhone or Android.

If you are unable to donate blood but would like to support the local blood supply, you can be part of the Blood Bank’s Friends for Life program by making a financial contribution.

Contributions are tax- deductible and can be made online at www.DelmarvaBlood.org or by calling 1 888 8-BLOOD-8.

Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information.

Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station.

Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information.

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DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply, mention priority code FABLHRAQ. Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.

Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page or call (866) 876-8464 to activate your member discount.

Continuing Education Certificate Discounts The University of Delaware offers a 10% discount to State Chamber members when they choose to sign up for continuing education certificate programs. Contact Kelly Wetzel for more information.

LegalShield All Delaware State Chamber members and member companies now have the opportunity to access affordable legal services. LegalShield is one of the nation’s leading providers of legal safeguards for individuals, families, small businesses and employee groups.

Member companies can join the more than 34,000 companies currently offering LegalShield’s personal legal plans as a voluntary benefit to their employees. Through LegalShield’s personal legal plans, employees gain access to unlimited personal legal advice from LegalShield provider attorneys on topics such as mortgages, wills, contracts, and more. Employees also have the option to enroll in LegalShield’s identity theft plans for the added benefits of identity monitoring and identity restoration services. LegalShield’s personal legal plans also effectively reduce employee stress and absenteeism while driving increased productivity.

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The Small Business Plan provides member companies with legal advice and counsel on any business legal issue, contract and document review, debt collection, trial defense and more. In eliminating cost barriers associated with obtaining legal counsel, LegalShield’s Small Business Plan ensures members have access to the legal support they need to grow and protect their businesses.

To get started with LegalShield, visit www.legalshield.com/ info/dscc. For more information, contact Independent Associate Mike Schwartz at (302) 275-8898 or visit mikeschwartz. legalshieldassociate.com WorldPay Worldpay offere Chamber members a variety of services designed to increase your profits, maximize your productivity, and help you get every penny you’ve earned. Worldpay is the global leader in payment processing solutions. Whether your customers do business on the phone, online, or in person, Worldpay has the products to fit your payment needs, from mobile card readers to virtual terminals, to integrated cash register systems.

You’ll gain faster access to cash and flexible pricing, including an option to guarantee pricing for three years—all backed by live 24/7 US-based customer care.

Visit www.worldpay.us/Partner/delaware-statechamber-140486 to enroll or contact Leah Gray, (302) 463-8989, leah.gray@worldpay.us, for more.

Access full details on these benefits of membership in the members-only section of the DSCC website. For more information about obtaining your company’s members-only login credentials, please email webmaster@dscc.com.

save the date 22nd Annual

Delaware State Chamber of Commerce

Chamber Chase Golf Tournament thursday, september 10, 2015 Kings Creek Country Club, Rehoboth

For more information, please contact: Cheryl Corn at (302) 576-6572 or ccorn@dscc.com 51

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For Assistance,

CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving our member companies and organizations statewide. This State Chamber staff directory lists phone numbers and email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

A. Richard Heffron 576-6563 President rheffron@dscc.com

Marianne K. Antonini 576-6567 Sr. Vice President Finance & CFO mantonini@dscc.com Cheryl Corn Executive Assistant to the President Sr. Vice President Communications

576-6572 ccorn@dscc.com

James DeChene Director, Government Relations

576-6560 jdechene@dscc.com

Mark A. DiMaio Acting Sr. Director, DPPI

576-6575 mdimaio@dscc.com

Linda D. Eriksen Accounting Associate

576-6569 leriksen@dscc.com

Rana Fayez 576-6566 Communications Manager rfayez@dscc.com Delaware Business Production Website Chuck James 576-6562 Sr. Vice President, Membership cjames@dscc.com Ambassador Committee Fred Miller 576-6579 Advertising Sales fmiller2@dscc.com Member Retention Patrina Wallace 655-7221 Information Secretary pwallace@dscc.com Kelly Wetzel 576-6564 Program & Communication Specialist kwetzel@dscc.com Small Business Alliance Delaware Young Professionals Network

Ken Evans 576-6576 Account Executive kevans@dscc.com

LEGISLATIVE ROSTER

148TH GENERAL ASSEMBLY 1-10 copies 11-25 copies 26+ copies

$35 each* $30 each* $25 each*

*Nonprofit organizations receive a $5 discount off the prices in each category.

Visit www.DSCC.com or call (302) 655-7221 to order your legislative roster today!

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DELAWARE STATE CHAMBER OF COMMERCE 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber

July / Aug us t 2 0 1 5 | DELAWARE BUSINESS

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4,000 Delawareans 1,000 students One 10-year plan Preparing Delaware students for a lifetime of success

Join us on September 16 to discover more: www.visioncoalitionde.org.

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Looking Beyond the Border While business markets outside of the U.S. may elude many small and mid-sized manufacturing companies, pausing to better understand the export market may be one of the best time investments there is to regrow the U.S. manufacturing base. Consider this: 80% of global buying power resides outside of the U.S. borders, along with 95% of the global consumer population.

During the past 25 years, U.S. exports have contributed significantly to our country’s economy with exports increasing from $224 billion to more than $1.1 trillion. These exports support strong middle-class jobs, and allow U.S. manufacturers to escape stifled market shares in over- supplied domestic supply chains, while also diversifying client base allowing manufacturers to ride out market fluctuations.

Supporting the ability of U.S. manufacturing to participate in the global economy are 14 Free Trade Agreements (FTA) in force with 20 countries. Over the last year, nearly half of all U.S. exported goods went to FTA countries.

With the reduction of trade barriers and the creation of a more stable and transparent trading environment, it becomes easier and cheaper for U.S. companies to export their products and services to FTA partner markets.

One of the most significant advantages in the export market for U.S. companies is the value associated with “Made in America.” While significant quantities of foreign products roll into U.S. ports every day, international customers have an affinity for the American-made as it signifies quality and safety. American-made medical supplies are FDA approved, our food products are USDA approved, and Americanmanufactured products are fabricated from reliable supply chains and carry warranties.

Contact Delaware Manufacturing Extension Partnership (DEMEP) to learn more or to register for an ExporTech™ program at 302.283.3130 or www.demep.org, or at www.nist.gov/exportech. ExporTech™ is a national export assistance program that helps companies enter or expand in global markets. ExporTech efficiently connects companies with a wide range of world-class experts to help navigate the export sales process.

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