Delaware Business Magazine November/December 2015

BUSINESS

N IO IT 4 ED F L 1O IA R E C VE SP O C

DELAWARE

PLUS:

Q&A with Major General Francis Vavala What’s next for Fred Sears?

November/December 2015 $3.00

The 2015 Superstars in Business Featuring:

SODEL CONCEPTS A Publication of the Delaware State Chamber of Commerce

WE MIND YOUR BUSINESS.

At WSFS Bank, we’re always thinking about your business. So whether you’re looking to grow, diversify or change altogether, our relationship managers take time to listen to your needs, recommend sound strategies and help you implement them. At WSFS Bank, your business is our business.

©2015 Wilmington Savings Fund Society, FSB | Member FDIC

WSFS 18393 Next-Gen Small Business Banking Print Ad_8.5x11_Rd2.indd 1

W SFSBANK. COM / 1. 888. W SFSBANK

4/17/15 2:15 PM

Major Francis Vavala: Photo courtesy of Delaware National Guard

Departments President’s Message............................... 2 The economic outlook Legislative Priority................................... 3 Turning the economic tide Member News and Notes....................... 5 A conversation with Major General Vavala Q&A: with Joe Miro – on trade with Cuba

In this Issue

Nonprofit Spotlight: What’s next for Fred Sears?

Business Spotlight: Heritage Shores

Features

Welcome New Members....................... 13

SUPERSTARS IN BUSINESS...................................................................................... 21

Chamber Scene...................................... 18

Meet the winners Photos by Thomas M. Nutter

Newsbites................................................ 54

GUIDE TO CONSTRUCTION....................................................................................... 31

Calendar.................................................. 54

Woodlawn Trustees redevelops in West Wilmington

BY DUKE BARTNIK

Chamber Committees........................... 57

GUIDE TO INNOVATION............................................................................................. 37

Chamber Member Benefits.................. 58

An update on projects from 1313 Innovation

BY MEGAN ANTHONY

For Assistance, Contact the Chamber........................................... 60

GUIDE TO BANKING.................................................................................................. 38 Innovation in Banking

BY TONY ABRAHAM

On The Cover 2015 Superstars in Business Photos by Thomas M. Nutter DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Volume 20, Number 6 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801.

Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

1

Message from the President The past year saw continued progress with economic and job growth, culminating with an additional 12,500 jobs added through August.

Those numbers, combined with the announcement of plans for expansion by companies such as Incyte, JP Morgan, SevOne, Coroda Rich Heffron and Calpine, plus the addition of manufacturers Uzin Utz and AB Packaging to Delaware showcase the type of growth Delaware needs to create a sustainable economy. Along with these gains Commercial Development Company from St. bought the abandoned Evarez Steel site in Claymont, and began a two year environmental clean-up project. When finished they will offer the site for commercial development, which could fit nicely with Sunoco Logistics $3 billion investment used for constructing two new pipelines and refurbishing their existing refinery in Marcus Hook to service the growing Marcelles Shale Gas production. While we have seen growth in jobs statewide, unfortunately total income has lagged behind, which is reflected in stagnant personal income tax (PIT) collections. This is just not a state dilemma, it is a worrisome national trend.

Turning to 2016, projections indicate continued slow growth in PIT, expected shrinking of escheat collections, loss of lottery revenue, burgeoning state health care and pension costs coupled with escalating Medicaid obligations all point to the administration and General Assembly facing a growing budget gap that could reach over $100 million. Furthermore, in September the Delaware Business Roundtable released a non-partisan report presenting evidence that the budget gap could multiply to $600 million by 2025.

These problems can be solved. Anyone who lived in Delaware during the late 1970s through the early 1980s knows that a bi-partisan effort, with the support of the business community, can afford state and local leaders the leeway to make the difficult decisions necessary to accelerant economic growth.

Realizing that change is constant, we need to focus on the fact that implementing a plan to grow Delaware’s economy is an opportunity. One that we can all face with resolve and confidence in the future of our state.

DELAWARE BUSINESS EDITORIAL STAFF Mark Stellini Chairman

A. Richard Heffron President

1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM

2

Christina Jones Graphic Design

BOARD OF DIRECTORS Donald T. Fulton George J. Weiner Associates

Chad Moore The Bellmoor Inn & Spa Dennis M. Salter Martha S. Gilman Summit Realty Advisors, Inc. Gilman Development Company Gary R. Stockbridge Michael Houghton Delmarva Power Morris, Nichols, Arsht & Mark Turner Tunnell, LLP WSFS Bank Scott Malfitano Richelle Vible CSC - Corporation Service Company Catholic Charities, Inc. Nicholas Marsini Katie Wilkinson Fulton Bank, N.A. PNC Bank, Delaware

CHAIR

Mark Stellini Assurance Media, LLC VICE CHAIR

Salvatore J. “Chip” Rossi Bank of America TREASURER

Barry Crozier Belfint, Lyons & Shuman Certified Public Accountants Sylvia Banks DuPont

BOARD OF GOVERNORS William R. Allan Delaware Community Foundation

Rita P. Hollingsworth Alfred Lerner College at University of Delaware

John Owens Capital One

Tyrone Jones

Theodore J. Prushinski Citizens Bank, N.A.

Mike B. Berardi Wohlsen Construction Company

Christopher L. Kenny ShopRites of Delaware

James Randall Caldwell Staffing

Murray Berstein Nixon Uniform Service

Richard Kenny ShopRites of Delaware, Retired

Michael Ratchford W.L. Gore & Associates, Inc.

Julian H. “Pete” Booker Delmarva Broadcasting Company

Bernhard Koch AAA Mid-Atlantic

Robert (Rob) Rider, Jr. O.A. Newton

Jennifer Gimler Brady Potter Anderson & Corroon LLP

Nicholas P. Lambrow M&T Bank

Mark Brainard Delaware Technical Community College

Richard H. LaPenta Insurance & Financial Services, Ltd.

Linda Ammons Widener University School of Law

Kevin C. Broadhurst Comcast Robert L. Byrd The Byrd Group Timothy J. Constantine Highmark Delaware, BCBS Thomas J. Cooper Cooper Realty Associates Charlie Copeland Associates International, Inc. Ernest Dianastasis CAI Brian DiSabatino EDiS Company E. Andrew DiSabatino EDiS Company, Retired Denis Dunn AT&T, Delaware G. Kevin Fasic Cooch & Taylor, P.A. Dave Hargadon TD Bank

Stephan Lehm VanDemark & Lynch, Inc. Alan Levin SoDel Concepts Renee Lewandowski Agilent Technologies Andy Lubin Delaware Financial Group Hinton J. Lucas, Jr. DuPont, Retired John McCarthy AstraZeneca Pharmaceuticals, LP William E. Manning Saul Ewing LLP Paul M. McConnell McConnell Development, Inc. Bonnie Metz Verizon, Delaware Calvert Morgan, Jr. WSFS Bank Peter Morrow The Welfare Foundation

John S. Riley Ashland, Inc. William B. Robinson George & Lynch, Retired Richard D. Rowland Rowland, Johnson & Co., PA Greg Sawka Bancroft Construction Company Fred C. Sears, II Delaware Community Foundation W. Laird Stabler, III, Esq. Laird Stabler & Associates, LLC Richard K. Struthers Ashford Point Dian C. Taylor Artesian Water James A. Tevebaugh Tevebaugh Associates William M. Topkis Daniels + Tansey LLP, Retired Michael S. Uffner AutoTeam Delaware Clinton Walker Barclaycard US William S. Wallace JPMorgan Chase Robert W. Whetzel Richards, Layton & Finger

Pete Hayward University of Delaware, Retired

Janice E. Nevin, M.D., MPH Christiana Care Health System

John (Jack) E. Healy III Healy Long & Jevin, Inc.

Brian Nixon Invista

Harry L. Williams Delaware State University

A. Richard Heffron President

Mark A. DiMaio Acting Sr. Director, DPPI

Chuck James Senior Vice President, Membership

Marianne K. Antonini Sr. Vice President & CFO

Linda D. Eriksen Accounting Associate

Fred Miller Advertising/Retention

Cheryl Corn Executive Assistant to the President, Senior Vice President, Communications

Ken Evans Account Executive

Kelly Wetzel Program & Communication Specialist

Stuart Widom Calpine Corporation

STAFF

James DeChene Director, Government Relations

DELAWARE STATE CHAMBER OF COMMERCE

Rana Fayez Managing Editor

Rana Fayez Communications Manager

The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

LEGISLATIVE PRIORITY

Turning the Economic Tide

PHOTO BY DICK DUBROFF/FINAL FOCUS

BY JAMES DECHENE

IN RECENT MONTHS much ink has been expended in publications throughout Delaware on articles focusing on the future and sustainability of Delaware’s economy. Stemming from a study commissioned by the Delaware Business Roundtable, the findings highlighted the fact that Delaware has not fully recovered from the Great Recession, and that job growth, while positive, has yielded much less in revenues from personal income tax due mostly from the fact that today’s jobs aren’t paying as much as those lost when employers like GM and Chrysler left the state. The report illustrates that state spending, if left unchecked and without significant changes, will balloon to an unmanageable amount in the near future.

The state’s near-term economic picture became even bleaker after September’s DEFAC report, showing flat revenue projections going into 2016. Ever escalating employee health care, pension and Medicaid costs, coupled with decreased revenues projected from the lottery and escheat, are driving the state’s budget into the red to the tune of approximately $135 million.

The question raised is obvious—where do we go from here?

The easiest answer is “jobs”. Delaware needs to continue to position itself as a place where businesses incorporate, relocate, and expand. There has been some good news on this front.

Calpine recently opened the Garrison Energy Center in Dover, a 300 mega-watt generating facility helping to bring lower cost energy downstate, with the ability to expand on their current site in the future. Right next door to Calpine, German floor material manufacture Uzin Utz recently opened their doors, and Incyte in Wilmington announced 400 jobs coming to Delaware. Sunoco is planning a $3 billion reinvestment into its Marcus Hook facility, and if Delaware positions itself, the state may see some of that investment on the 40 acres that crosses into Delaware.

However, all of these gains and projections rest on the head of a pin. Speculation and rumor have already started as to DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

the ways the General Assembly plans to balance the FY2017 budget. Proposals to raise the graduated personal income tax by 13% on top earners, raise the franchise tax, increase gross receipts tax—all have a negative impact on businesses’ decisions to located and expand in Delaware. Instead, the State Chamber of Commerce urges the members of the General Assembly to consider implementing the following: • Undertake efforts to modernize the Coastal Zone Act—after over 40 years, the Act should be updated to allow currently unused or abandoned industrial sites to be repurposed for the next generation of manufacturing in Delaware • Consider implementing the recommendations stemming from the DEFAC Taskforce on Revenues in conjunction with proposals created by the Governor’s Taskforce on Expenditures • Focus on reigning in the costs of healthcare by requiring state employees to contribute more to their healthcare plans, as the private sector has, as well as finding ways to reduce spending on Medicaid • Reevaluate the amount of money spent on the Department of Corrections. Consider instituting a jobs-readiness program to assist in the transition from incarceration back into the workforce.

• Continue the dialogue and efforts surrounding providing a quality to education to every student in Delaware so that every student graduates with the necessary skills to support them in the next stage of their life be it going on to college, entering the workforce directly or joining the military.

None of these suggestions have an easy path to fruition, and if they were easy, they would have been tackled years ago. However, the fact is there remains a path forward for Delaware that includes robust economic growth and prosperity for the State and its citizens if prudent measures are implemented sooner rather than later. The Delaware State Chamber of Commerce is committed to promoting policy and legislation focused on economic growth and is looking forward to what the future brings.

3

17TH ANNUAL MARVIN S. GILMAN

SUPERSTARS IN BUSINESS AWARDS

Small Business, Great Big Event > Tuesday, November 10, 2015

RECOGNITION FOR OUR SPONSORS The Delaware State Chamber of Commerce’s Small Business Alliance and Superstars in Business Planning Committee appreciate the support and generosity of the following sponsors: PLATINUM

SILVER

FRIEND

M&T Bank Nemours Children’s Health System Saint Francis Healthcare

ab+c Creative Intelligence Artisans’ Bank Assurance Media, LLC Blood Bank of Delmarva Colonial Parking, Inc. Delaware Cadillac, Saab, Subaru and Kia of Wilmington Delaware City Refining Company Delaware Economic Development Office Doherty & Associates, Inc. Goldey-Beacom College Horty & Horty, P.A. McConnell Johnson Real Estate MySherpa New Castle Insurance, Ltd. PSEG Nuclear, LLC Rowland, Johnson & Company, P.A. TekSolv, Inc. VanDemark & Lynch, Inc. Wheeler, Wolfenden & Dwares, CPAs

Community Service Building Professional Staffing, Employee Training & Development Ronald McDonald House of Delaware William M. Topkis

DIAMOND

Bank of America The Gilman Family TD Bank GOLD

Associates International, Inc. BDO USA, LLP Belfint, Lyons & Shuman, CPAs Citizens Bank Cover & Rossiter CSC - Corporation Service Company DuPont Highmark Blue Cross Blue Shield of Delaware MilliCare by EBC Navient Foundation PNC Bank Santora CPA Group University of Delaware Alfred Lerner College of Business & Economics, Graduate & MBA Programs Wilmington University WSFS Bank

BRONZE

Back to Basics Learning Dynamics, Inc. Cooch and Taylor Delaware Community Foundation DiSabatino Construction Company Environmental Alliance, Inc. George J. Weiner Associates

GIFTS

Delmarva Broadcasting Company Diamond Technologies, Inc. Healy Long & Jevin, Inc. ADVERTISING DESIGN

Mease Communications VIDEO PRODUCTION

TELEDUCTION RADIO ADS / APPLICATION HOSTING

Delmarva Broadcasting Company AWARDS

A.R. Morris Jewelers

PRINT/ONLINE MEDIA

Delaware Business Times Delaware Today NEWSPAPER COVERAGE

The News Journal Media Group SIGNAGE

Parcels, Inc.

Sponsors as of 10/22/15

4

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Member

news&Notes Economic Development Committee makes a comeback

BY MARK DIMAIO

Back by Popular Demand… (hint – it’s not the album by Rapper Kurtis Blow). At the suggestion of the Chamber’s Young Professionals Group, the State Chamber will reconvene its Economic Development Committee later this fall. In the early 2000s, the committee was mothballed due to a quickly expanding Delaware economy. After the housing bust, the State Chamber’s policy efforts went into supporting policies to stabilize Delaware’s economy. Much has changed over the past few years and the time is right to put additional emphasis on economic development issues.

››

Mike Vanderslice, VP of Sales and Marketing for Environmental Alliance, will chair the committee and is part of the next generation of State Chamber leadership. The Committee membership will include younger executives as well as more seasoned leaders covering a diverse number of industries throughout the state.

The Committee’s mission will focus on expanding economic opportunity, an issue that’s important to all Delawareans.

Internally, the Committee will engage other DSCC Committees such as Tax, Transportation & Infrastructure,

Environmental and Employee Relations along with Board of Governors in developing and advancing the State Chamber’s economic development policy.

As part of the mission, the Committee will partner with DEDO, County and City Economic Development Offices, as well as local chambers to promote policies that support existing industries and foster a business climate that attracts new and innovative companies to Delaware.

Global Opportunities in Hong Kong for Delaware

BY STEVE BARCLAY, DIRECTOR OF HONG KONG ECONOMIC AND TRADE OFFICE From 2000 to 2014, total exports to Hong Kong have quadrupled (to US$113 million). In just a few short years Hong Kong has climbed to become Delaware’s 11th biggest exporter destination. As an extremely trade-oriented entity with virtually everything imported from all over the world, Hong Kong represents a fabulous opportunity for Delaware’s businesses to grow their trade.

Hong Kong’s geographical location, at the southern gateway to Mainland China, gives the city unparalleled trade

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

opportunities. The city’s free-market focus, simple and low tax rate and free flow of information and capital comprise all the essentials that business needs to thrive in Hong Kong, in the Mainland and throughout Asia.

Hong Kong acts as a super-connector between Mainland China and the rest of the world. Through a free-trade agreement with Mainland China known as the Closer Economic Partnership Arrangement (CEPA), Hong Kong has tariff-free access to the Mainland for goods produced in Hong Kong. It also

offers Hong Kong service suppliers preferential access to the vast Mainland market. CEPA is nationality neutral, anyone including Delaware producers and services companies are welcome to partner with Hong Kong companies or set up presences in Hong Kong to take advantage of CEPA. Hong Kong welcomes Delaware to take advantage of the city’s low taxes, world-class business environment and reassuring legal framework. Please visit http://www.hketony.gov.hk/ny/ businesshk.htm for more information.

5

Member

news&Notes Opening the Door to Trade with Cuba A CANDID CONVERSATION WITH REP. JOSEPH MIRO INTERVIEWED BY JAMES DECHENE After nearly five decades of the U.S. trade embargo on Cuba following the Bay of Pigs invasion, President Obama and Raul Castro met at the Summit of the Americas in Panama last spring with plans to rebuild diplomatic relations.

Fast-forward a few months later to August 14, a date that marks the reopening of the U.S. embassy in Cuba, the travel ban has been officially lifted. Now Americans wishing to travel to Cuba will no longer require prior congressional approval. However, the trade embargo as a whole is still in effect, with the exception of a few items.

James DeChene and Delaware Business magazine had the opportunity to sit down with Rep. Joseph Miro to ask him about his thoughts on recent events as a Cuban immigrant.

››

Being a Peter Pan child has had a defining influence on your life. Can you share some background on your experience coming to the US from Cuba?

As a result of the Bay of Pigs invasion, President Kennedy established by executive order a program called Pedro Pan or Peter Pan. It allowed families, who had children under the age of 16, to send their children to the US under the care of organizations like Catholic Charities.

These organizations took in 14,342 Cuban children from late 1961 to about 1963.

In my case, I came here by myself, I am an only child. I was 13 ½, my dad had passed away and my mother and grandmother decided to send me to this country. I arrived in Florida at a camp called Camp Matecumbe. Only boys

6

were housed there. I was there from March 29 through July of 1962. One day I was called to the camp office and told “Your time of relocation has come and you have a choice.” The choice was Albuquerque, NM or Wilmington, DE. I saw on the map behind the camp officer the word ‘Philadelphia,’ I very quickly said, “I go here.” Well, it wasn’t Philadelphia, it was Wilmington. I knew

Representative Joseph E. Miro has represented the 22nd Rep District in the Pike Creek Valley since 1998. A former teacher, Mr. Miro serves on the House Appropriations Committee, Education Committee, Health & Human Development Committee and Joint Finance Committee.

Philadelphia from reading about the history of the US and of course, the Phillies. The Phillies had a AAA team in Cuba; I followed baseball as a kid. I came to Philadelphia then I was out to

Wilmington in about three hours. I went to school at Salesianum for the first year and lived in a house on Broom Street with 21 other boys. I was there for a year and three months until my mother and grandmother came to this country.

How difficult was it for your mother and grandmother to emigrate from Cuba?

They were scheduled to leave early on October 23, 1962. The night before Kennedy declared the blockade of Cuba due to the missile issue. Their visa was cancelled and they did not have the opportunity to leave until May of 1963. The prisoners of the Bay of Pigs were being exchanged for boats full of medicine and supplies. My mother and grandmother came on the last boat, landing in Miami.

They were sponsored by the Christ Our King Church. It was the best thing that could have happened to my family.

What are your thoughts on opening trade relations with Cuba? What about the concerns with human rights violations?

The embargo really served no purpose but to damage relations with the US. The people were the ones that were suffering, not the government. Every other country in Europe and throughout the world has some type of relationship with Cuba. I have visited Cuba twice and quite frankly, what you see there are the investments from the Italians, Germans, Canadians, and Spanish. The hotel chains and businesses that are operating are specifically in areas with tourism.

The US companies have not been at the table, creating a disadvantage for

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

“There is a book called Waiting for Snow in Havana. It is the story of Pedro Pan. It could be translated into my story.” – Representative Joseph E. Miro Americans and American companies to really invest, prosper and do business with Cuba. I’m glad to see that the embargo is coming to an end.

Should there have been some type of prerequisite for human rights? I think that is something that should have been done because it’s a country where if you oppose the government, you’re going to end up in jail. There is no free election, there are no elections, period. Certainly I think that there should be some ties. By the way, we have significant trade with China, which has many human rights issues.

Should there be a political change in Cuba before having trade relations take place?

I went to Cuba in 2007 under Governor Minner’s Administration to investigate possible trade opportunities. Even when the embargo was enforced, there were certain products that you could trade with Cuba; primarily agricultural products. As a result, we did sell some things to Cuba, however, it was very difficult to transact business.

On a personal level, I felt safe and moved freely. At least we thought we moved freely, maybe we were followed.

We did not detect that. I returned three years ago with my entire family. I saw somewhat of a change from 2007. People had better clothing, a little more food and a few more businesses were opened by Cubans themselves in an attempt to bring tourism to those hotels and restaurants.

Many of the old buildings had been retrofitted. However it was clear that we were not in a democracy by any means, we were a long way away from it. The

government had a little more of a loose grip on the people.

Recently Castro has said he felt the US owes Cuba reparations for the lost revenue due to the embargo. Do you see any sort of merit in this charge?

Well there’s an easy answer. I think the government of Cuba needs to pay reparations for the American companies that they confiscated in 1959 - 1960. If we are going to talk about paying money, I think it is the Cuban government that has to pay the American companies for all the properties they took over.

From your viewpoint, do you think the embargo has created a market for Delaware companies?

I have been working with Secretary of State Jeff Bullock and with Rebecca Faber at the World Trade Center, to do a trade mission to Cuba. It will happen, if not this year then early the following year.

Going forward without an embargo, do you see Delaware companies engaging in trade opportunities with Cuba?

Absolutely, there are many companies that see it as an opportunity. There is significant need for paint, glass, wood, construction material, as well as medicine.

Agriculture is more secondary. They have been bringing pregnant cows in from Argentina and other South American countries to revitalize that industry. There is a great need for cars, auto parts, you name it. Quite frankly, the country is in bad shape; there is a lot of poverty. The question is: Does the

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Cuban government have money to pay for this? Their big export market is cigars and rum. Tourism is their real jewel. Companies that do business with Cuba will need assurance that they are going to get paid.

The Port of Wilmington should play a big role just based on our East Coast location alone. The real beneficiaries, of course, are the ports in Florida, New Orleans and Texas. That said, the Port of Wilmington has an opportunity here to expand trade opportunities with Cuba.

Delaware is not Miami. As a Cuban American, why does your viewpoint differ on the embargo?

I think you have a generational issue here, as well as a geographical issue. I’m a first generation immigrant. I came here very young and grew up in a different part of the country. I was educated in a different environment from the Cubans in Miami. It is a good thing for our American companies. I think in terms of the economy, opening doors and trying to get more business into an economy that needs it. It will help small business people, who in my opinion, are the backbone of the economy in Delaware.

We need to help the small business people grow. If we open trade with Cuba, they will benefit the most.

James DeChene, Director, Government Relations, Delaware State Chamber of Commerce. jdechene@dscc.com

7

Member

news&Notes New Calpine Plant in Dover, DE is operational and doing well

BY DUKE BARTNIK

Calpine and government officials gather A 309-megawatt Garrison to cut the ribbon on the Garrison Energy Energy Center, the newest Center - a new, state of the art, energy plant in Calpine’s fleet located efficient and environmentally responsible in the Garrison Oak Technical power plant that will serve Delaware and Park in Dover, Delaware, began the mid-Atlantic region. commercial operations in June 2015. Federal, state, and local officials gathered on October 1, 2015 for a dedication ceremony at the plant. “This facility affirms our state’s guiding principle that what’s good for our environment is also good for our economy.

Construction of this project put hundreds of Delawareans to work and supported Calpine’s business in Delaware, while also building on our state’s dramatic transition to cleaner energy that is more cost-effective for consumers and helps fight climate change.” said Governor Jack Markell. He added, “[it] represents more progress toward a vital goal for Delaware’s future….powering our state with cleaner, more efficient, energy.”

Calpine is America’s largest generator 18 full-time professional operations of electricity from natural gas and personnel. A $2.5 million grant from geothermal resources. They serve the State of Delaware’s New Jobs customers in 18 states and Canada, Infrastructure Fund assisted in offsetting specialize in developing, constructing, the cost of constructing a six-mile owning and operating natural gaspipeline expansion, improving natural gas fired and renewable geothermal power availability for others in the region. plants that use advanced technologies “As public policy increasingly to generate power in a low-carbon and recognizes the importance of investment environmentally responsible manner. in environmentally responsible technology, The facility cost about $300 million to flexible and efficient turbines utilizing complete and employed approximately clean, domestic natural gas will fill an 450 craft labor workers on the project even more significant role in supporting during peak construction, along with the nation’s power grid. Calpine is

››

8

proud to bring the state-of-the-art Garrison Energy Center online to help Delaware achieve the emission reductions targets set in the U.S. Environmental Protection Agency’s recently announced Clean Power Plan,” said Calpine CEO Thad Hill.

About 1 million people live in the state of Delaware, equating to roughly 335,000 homes. The new Garrison Energy Center will be capable of supplying two-thirds of these houses with electricity, a significant increase over the past.

Before this facility, the state of Delaware was a net importer of energy- meaning it would have to buy generated electricity produced and transported from the region, instead of supplying it domestically.

This impacted those living downstate in the form of higher energy costs because the further energy has to travel, the costlier it is. Calpine’s facility goes a long way toward reducing significantly annual electricity costs for downstate residents.

Dover Mayor Robin Christiansen stated that “today’s dedication of an advanced, energy-efficient electric generating facility at the Garrison Oak Technical Park fulfills a longstanding vision for Dover.”

He added, “Calpine has enhanced the generating supply infrastructure, increased electric reliability and afforded Dover the opportunity to obtain costeffective power. All of these factors continue to help make Dover a great place to manufacture, and a preferred location to live, work and play.”

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

BUSINESS SPOTLIGHT

Heritage Shores: a special place

BY DENEE CRUMRINE “For a day or a lifetime, Heritage Shores is a special place,” promises General Manager, Robert H. Anen, CCM. Whether you’re perusing its long list of amenities, scrolling through photos of its stunning grounds, or noticing its capacity to host memorable events, special is certainly a word that comes to mind.

Heritage Shores caters to a range of needs and wants one might find on the list of finer things in life, presenting quality and impressive options for golfer, resident and visitor alike. The Heritage Shores golf course was designed by Arthur Hills, a well-known golf course architect in the U.S. and is managed by industry giant Billy Casper Golf. Its 18 holes sit on over 7,000 yards in a par-72, links-style layout and challenges golfers with a variety of elements, like water in play and strategic bunkers. If you’re not ready to hit the green, they welcome you to their first-class practice facility and invite you to partake in private or group lessons, or variety of clinics taught by PGA level instructors.

Those familiar with the 2015-16 Best in State course know some major changes are happening on site. Golfers can expect a change of flow due to a switch of the 9th and 18th holes. The reroute allows for a smooth transition from the last hole to another update, a new public retail space. ‘The Sugar Beet’ will offer prepared foods, beverages, apparel, souvenirs and locally sourced items to golfers fresh off the green, to residents of their 55 and better community, and even to the weekend vacationer. While those finishing touches are completed,

››

everyone can continue to enjoy the 28,000 square-foot clubhouse, providing scenic views of the course, tasty fare at Passwater’s Restaurant, and merchandise offerings at their pro shop.

Heritage Shores’ premier onsite community is also bustling with change.

These homes, designed for ease and comfort, come in a variety of layouts and offer a plethora of upgrades and customizations. As they implement Phase 3 of their planning. Residents and prospective residents can expect new dining, shopping and entertainment opportunities, additions to available housing choices, and expanded recreational amenities.

And the improvements won’t stop, “Our team will work tirelessly to exceed expectations by implementing new pro-

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

grams and special events to deliver an amazing, unmatched experience,” says Aren.

Don’t feel slighted if you’re not ready to join the Player’s Club at their awardwinning course, or to sign off on a floor plan, because Mr. Aren’s statement is all-inclusive, as much of the Heritage Shores luxuries and services are available to the public. Heritage Shores is a gorgeous wedding or reception site, stands as a classy option for corporate meetings, and offers space, both in- and outdoor, for hosting your next gathering. So schedule a tee time for your next trip to lower Delaware, make reservations to sample the weekly specials at Passwater’s Restaurant, or start planning your annual business retreat. Heritage Shores is certain to deliver.

9

Member

news&Notes NONPROFIT SPOTLIGHT:

WHAT’S NEXT FOR FRED SEARS?

BY RANA FAYEZ

Fred Sears is a familiar name among members of the Delaware business community, most recently known for his 13 year tenure with the Delaware Community Foundation (DCF), Sears has accomplished a lot for the state of Delaware. Under his watch, the DCF has tripled its long-term charitable funds and increased assets under management to $285 million.

Sears is also a familiar face in the banking world where he worked for 38 years, most notably as President of Commerce Bank in Delaware.

Regardless of his intentions to retire at the end of the calendar year, Fred Sears will continue in his most comfortable role, serving the state he loves. He was recently appointed Chair of the Expenditure Review Commission by Governor Jack Markell and will continue to serve on at least nine or ten of the current boards and commissions he is currently on.

Delaware Business (DB) had the chance to catch up with Mr. Sears with a few questions and a trip back in time for a look at his illustrious career.

››

Where are you from?

I was born in Delaware in what used to be known as Wilmington Hospital, now a part of Christiana Care Health System.

My family lived across the river from the Brandywine Zoo; my mother walked home with me from the hospital. My father was in the military in WWII so he was not around at the time. My education was through Mt. Pleasant elementary

10

school, Alfred I. DuPont junior high and Wilmington Friends for high school. I continued at the University of Delaware for my under graduate and graduate degrees so I never ventured far from Wilmington.

In the 1800s my mother’s family had livery stores selling horse and carriage and agriculture supplies at the corner of Front and Orange, now Martin Luther King and Orange. We had one of the first car dealerships in the area on N. Market Street in the 1920s My great uncle was a city councilman.

I did not find that out until I became a councilman in Wilmington 1976. My wife was born in Delaware and both of our parents were born in Delaware. I can actually trace my mother’s side of the family in Delaware back to the mid 1700’s.

How did your career start?

I majored in business at the University of Delaware. I didn’t have a job when I graduated in 1964, but my father encouraged me to apply to the local banks.

Fortunately, Delaware Trust was looking to hire a management trainee with a business degree and I applied at the right time. After 18 years with Delaware Trust and becoming the bank’s first VP of Business Development, I moved to Wilmington Trust in a similar position, and then vice president of customer service-related products at Beneficial National Bank. My banking career culminated with my job at Commerce Bank as Delaware Market President.

What kind of work were you involved with when you worked for the city of Wilmington?

My good friend, Mayor Tom Maloney, asked me to take a leave of absence from the bank to serve as Director of Finance and later as Director of Economic Development from 1973-76. I followed up by running for City Council and served two terms from 1976 to 1984.

I continued working with the City on a volunteer basis after I left Council serving as chair of the Downtown Wilmington Improvement Corporation, the Wilmington Economic Development Corporation and the Wilmington Waterways Commission.

I continue to serve today as chair of the Wilmington Economic Financial Advisory Council and as treasurer of the Wilmington Housing Partnership.

How did you transition into the nonprofit world?

Jim Gilliam Jr. called me while I was sitting in my office and said “I have a job for you.” I said “Jim, I already have a

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

job, you are calling me at my office and you are a customer of mine.” He asked me to run the Delaware Community Foundation. I was hesitant at the time but accepted it after some serious contemplation. I called my good friend Peter Morrow, he said “Do it, Fred.” Jim teamed up with other DCF board leaders, Judy Hoopes and Don Kirtley and they convinced me to make the move.

What’s so great about working at the Delaware Community Foundation is that I am still able to do all the volunteer work I enjoy. In addition to the Expenditure Review Commission I also serve on the State Council for Development and the Port of Wilmington boards along with Christiana Care, Leadership Delaware, United Way, Rodel Foundation, Beau Biden Foundation and DANA boards of directors and as an advisor to TD Bank and Fraunhofer USA. I’m privileged to work with a great staff and outstanding committed board of directors at the DCF.

What would you say was your favorite project?

It really is difficult to pick, but one of my favorites was starting the Next Generation Board. We had some young adults in their early to mid-thirties, they wanted to get involved with the community but did not know how to do it. The Board has about 35-40 members, they have their own fundraisers and their own grant making. They really know how to run their own foundation. One of them left to become head of Saint Michael’s, another is on the board of the Opera House and one of them is on

the Girls on the Run Board. They do site visits with the applicants and have had the opportunity to learn about Delaware.

They said “Wow Mr. Sears, we went to this orphanage in Delaware, we didn’t even know there was one here.”

Every three years they pick a different funding focus. In past years they have focused on infant mortality, after school programs for kids at risk, childhood obesity but currently their focus is on STEM programs. We are on our fourth chair, his name is David Arthur. Dave works at the University of Delaware.

As I’m sure you know, there are many young professionals out there that look up to you. What kind of advice would you give?

Keep an open mind, always look for opportunities. Part of what I’ve accomplished has happened because I’ve been out there involved in the community.

Running golf tournaments, dinners and breakfasts, you can see who’s committed and who you can count on. You can pick and choose what you really want to do, what makes you feel good about life.

I loved being a banker for many years but this job is unbelievable. I’ve found the secret that so many people look for.

That secret is really enjoying work, not

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

being dragged to work, but waking up looking forward to going to work.

Sometimes it is hard on the home front because I pretty much start every day with an 8am breakfast meeting and my day is not usually over until 7p.m. or 8 p.m.

Anything else?

It was 1976 when I was elected to city council and we got married in 1977. Those first eight years of our marriage I served on council. We met every Thursday from 7 p.m. to 10 .p.m . The reporters would call me at home after the meetings and ask for comments. IT wasn’t the best way to start a marriage and raise young children but Jo Ann has always been supportive. I have to say it does help that we have the same political persuasion.

What are grateful to have more time for during retirement?

No real plans. Maybe take a few weeks off and do some soul searching about how much and where I want to continue to be involved in the community. I’m definitely not going anywhere and I intend to stay involved with the community at a level where I can be most helpful while still making more time for my wife and grandchildren.

Fred C. Sears II has been President and CEO of the Delaware Community Foundation since December 2002. Through his work with the Foundation, he encourages individuals, businesses and organizations to engage in long-term charitable giving to improve the statewide community, now and in the future. Fred has served as a community leader in the greater Wilmington area and with organizations serving residents throughout Delaware for over 45 years.

11

Member

news&Notes Painted Stave Distilling ADVOCACY IN THE BEVERAGE INDUSTRY BY HEATHER GRIES Named as the Delaware Distillery of the Year in 2014 at the New York International Spirits Competition, Painted Stave Distillery is brewing up progress in Smyrna. Ron Gomes Jr. and Mike Rasmussen have stopped at nothing to grow their business and support the local community.

In the summer of 2011 Gomes and Rasmussen realized a shared dream

››

Ron and Mike worked with Dogfish Head and Nassau Valley winery to pass new legislation that would benefit the entire craft community. Building off already active legislations, the Painted Stave team researched craft laws across the nation to include in the new legislation. Ron and Mike said they wouldn’t be here today without this partnership because both partners

Building off already active legislations, the Painted Stave team researched craft laws across the nation to include in the new legislation. to open a stand-alone distillery. The duo wanted to grow a brand, a friendly name in craft spirits, focusing on using local agricultural products, that wasn’t your typical restaurant and bar. In the winter of 2012, Ron and Mike met with the state only to learn the current laws did not fit their vision for the business and went to work.

12

provided “paper weight”, the ground work for legislation to be passed.

Ron Gomes referred to themselves as the “unproven new kids on the block” because the distilling community is very small. Feeling blessed that Delaware is small and a great place to do business, Ron and Mike had a lot of support from the community and the ABC

commissioner on their side. Delaware’s small size provided easy access, putting them in contact with important appointed officials needed to make this legislation happen.

In the end, Painted Stave and their partners were able to move this new legislation to the Delaware General Assembly in April 2012. Delaware now has one of the most accommodating Craft Distilling laws in the nation. With new legislation, Painted Stave could further their business vision and give tours of their facility and legally give patrons the option to sample the product and purchase it on site.

Painted Stave prides themselves on getting all their raw material necessary for production from local farmers, stressing how important forging these relationships were in the business opening process. In a lot of cases farmers will exchange product for the grains from the distillery to feed livestock, a solid foundation for the relationship.

Their craft spirits primarily sell on the east coast in stores like Total Wine and in Maryland and Washington D.C., on their website you can search for a local distributor. Candy Manor Gin, a big seller for Painted Stave, combines a different set of botanicals providing an unrecognizable taste of the spirit.

Painted Stave is also known for their Scrapple Vodka built for a bloody marry the team calls “off the hoof.” In November of this year, Painted Stave will be releasing the first ever craft bourbon in the state of Delaware.

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

WELCOME New Members GIRLS INCORPORATED OF DELAWARE

typical “gift baskets”. Instead,

www.modernwater.com (302) 669-6900

Mechanical, Electrical, Plumbing

their warm, contemporary feel

1019 Brown Street Wilmington, DE 19805 (302) 575-1041 www.girlsincde.org

enhances each of our gifts.

Modern Water owns, installs

services. Mr. Baker has

What’s more, the containers

and operates world-leading

Professional Engineer registrations

become part of the gifts

membrane technologies and

in the States of Delaware, New

themselves - those who receive

develops and supplies advanced

York, New Jersey, Virginia,

Girls Incorporated of Delaware

them use them in their homes

systems for water monitoring.

North Carolina, Pennsylvania,

is a statewide nonprofit

and offices.

Our Membrane Process division

Connecticut, Maryland, the

uses its world-leading Forward

District of Columbia, and Jamaica,

ENVIRONMENTAL SAFETY MANAGEMENT CORPORATION

Osmosis (FO) technology

West Indies.

membrane processes including:

BANZAI NETWORKS

desalination, evaporative cooling

based programs provide girls

21 E. Scott St Riverside, NJ 08075 www.esmcorp.com (856) 764-3557

with life-changing experiences

Founded in 1992 by Dr. Richard

The Monitoring division has

515 Varsity Lane Bear, DE 19701 www.BanzaiNetworks.com (302) 377-7949

and real solutions to the unique

Lynch, Ph.D., CIH. With over

developed some of the world’s

Founded by Lance Dildine in

issues they face. Girls Inc. gives

25 years of experience Dr.

most advanced systems for

Wilmington, DE, who started

girls the right tools and support

Lynch is highly qualified to help

monitoring and improving water

the company in response to

to succeed including trained

businesses diagnose and solve

quality. It brings together Modern

the growing need for highly

professionals who mentor and

exposure problems. Poor indoor

Water’s market-leading acute

responsive and competent

guide them in a safe, girls-only

air quality, mold contamination,

toxicity monitoring systems for

customer care in the IT

environment alongside peers

water damage, chemical

online, portable and lab use

industry. Lance is the former

who share their drive and

exposures & improperly

with global environmental and

General Manager of Shutterfly.

aspirations.

adjusted computer workstation

process monitoring products and

com and holds a patent for

equipment drain worker

technologies.

designing the first platform that

organization whose mission is, “to inspire all girls to be strong, smart, and bold.” Girls Inc. of Delaware is an affiliate of Girls Inc. which was founded in New England in 1864. Our research-

SIMON & CO.

productivity and job satisfaction

130 Hickman Road, Suite 10 Claymont, DE 19703 (302) 792-2515

while increasing costs of doing

We are a gift and specialty food

communication is important to

mail-order business specializing

your organization, then contact

in the most unique fine foods - combining them together

and Fire Protection Engineering

platform in a number of

systems, enhanced oil recovery and hydro osmotic power (HOP).

enabled e-commerce for digital

DESMOND A. BAKER & ASSOCIATES, LLC

photography. Banzai Networks Center Service companies on

the Tri-State/Delaware Valley

117 North Market Street, Suite 201 Wilmington, DE 19801 (302) 427-4410

Area’s Expert.

In 1985 Mr. Baker started

robust dedicated colocation

business. If accurate exposure assessment and expert risk

with just the right packaging.

is one of the leading IT Data the East Coast and in the Mid West. Specializing in highly flexible cloud environments,

Desmond A Baker & Associates,

hosting and disaster recovery

As you browse our gifts, you’ll

MODERN WATER, INC.

LLC. a full service consulting

out of our fully redundant data

notice that our containers are

15 Reads Way, suite 100 New Castle, DE 19720

engineering firm located in

centers in Chicago and northern

Wilmington, DE. The firm provides

New Jersey.

all very unique; they aren’t your

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

13

WELCOME New Members CONTRACT TEMPS, INC.

WILMINGTON FLOWER MARKET, INC.

grout service. The company

SODEL CONCEPTS

is family-owned and looks forward to serving its neighbors

businesses and employees,

P.O. Box 3525 Greenville, DE 19807 www.wilmingtonflower market.org (302) 995-5699

PO Box 49 Rehoboth Beach, DE 19971 www.sodelconcepts.com (302) 841-7703

LINDY POWERS PHOTOGRAPHY

winning restaurant group

remove the challenges and

Wilmington Flower Market Inc.

located on Southern Delaware’s

headaches faced by both,

is a tradition, a corporation

and create a new way of

and an all volunteer fundraising

working to revolutionize the

organization dedicated to

1334 Park Avenue West Chester, PA 19380 www.lindypowers.com (610) 347-1079

face of Human Resources.

improving the lives of Delaware’s

Lindy Powers began her

company, and a food truck,

Whether you’re a business or

children. Most Delawareans

association with the photographic

collectively receiving over 50

an employee, Contract Temps

are familiar with this annual

image as a model in the U.S.

Best of Delaware awards. As

is your fully operational HR

event, but for the volunteers, it

and Europe in the 1970s. In high

an independent, chef-driven

department. Flexible employees

is a year’s worth of hard work

demand for ten years, she worked

restaurant group, we are

enjoy benefits that include

and planning, capped off by

with major photographers, fashion

committed to our founder, and

healthcare, 401(K), dental,

a fun-filled three-day event at

designers and directors, including

recipient of the 2014 James

optical, holiday entitlements

Rockford Park. The dedicated

a year of making television

Beard Humanitarian of the Year

and training. Customers benefit

volunteers of Flower Market

commercials with Federico Fellini.

award, Matt Haley’s vision of

from a reliable, flexible, skilled,

work with one goal in mind and

It didn’t take long, however, for

creating beautiful simple food,

workforce that is security

that is to help make children’s

Lindy to become fascinated with

developing talented employees

checked and monitored.

dreams come true. When you

the view from the other side

and supporting the communities

Wherever they are needed,

visit the Flower Market, you will

of the lens. In the early 1980s,

in which we do business.

whenever they are needed, for

feel the excitement.

Lindy shifted to a career as a

1000 N. West St., 19801 Wilmington, DE 19801 www.ContractTemps.com (302) 295-3882 Bridging the gap between

however long they are needed.

in Delaware, Pennsylvania and Maryland.

SoDel Concepts is the award-

99 Hollywood Street Bethany Beach, DE 19930 (302) 539-3200 www.bboceansuites.com

2602 C Philadelphia Pike Claymont, DE 19703 www.zenmax.us (302) 246-5479

10 concepts in 10 years which include 8 restaurants, a catering

commercial photographer.

DELAWARE CENTER FOR THE CONTEMPORARY ARTS

PARKE BANK

200 South Madison Street Wilmington, DE 19801 www.thedcca.org (302) 656-6466

ZENMAX, LLC BETHANY BEACH OCEAN SUITES

Culinary Coast. We have built

Import/export wholesale and

1610 Spruce St #2B Philadelphia, PA 19103 www.parkebank.com (866) 727-5325

exports.

Parke Bancorp, Inc. was

volunteer group of artists and

incorporated in January 2005

arts patrons, the DCCA made

Experience the magic of

Founded in 1979 by a small

the Delaware Eastern Shore

BRADLEY SERVICE, LLC

while ParkeBank commenced

its focus the promotion of

and add world class style

operations in January 1999.

growth and understanding of the

ParkeBank is a full service

contemporary arts in Delaware.

commercial bank, with an

It started in a former sheet-metal

emphasis on providing personal

fabricating factory and moved

the Bethany Beach Ocean

265 N. Dupont Highway, Suite 8 New Castle, DE 19720 www.MyBradleyservice.com (302) 276-9777

and business financial services

several times, finally finding a

Suites offers 112 suites, each

After being in the cleaning

to individuals and small-sized

permanent home in 2000.

with its own private balcony

industry for nine years, Sean

businesses. ParkeBank’s

featuring unparalleled views

Bradley decided to start his

deposits are insured up to the

DELAWARE STEM ACADEMY

of the beach, boardwalk and

own business in 2013. The

maximum legal amount by

our quaint beach town. Step

company specializes in many

the Federal Deposit Insurance

out of the hotel and stroll

cleaning areas such as home &

Corporation (FDIC). Parke

along Bethany Beach’s famous

office, window washing, power

Bancorp’s common stock is

2049 Larchwood Road Wilmington, DE 19810 (302) 993-6993 destemacademy.org

boardwalk or browse the

washing, lawn & landscaping

traded on the NASDAQ Capital

The Delaware STEM Academy

charming local boutiques and

with the recent addition of

Market under the symbol

is a non-profit charter high

attractions.

carpet cleaning and tile &

“PKBK”.

school approved by the

and sophistication to your Bethany Beach escape.

Newly constructed in 2015,

14

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

MS. TEMEKA SHEPPARD VOICE TALENT

Group provides development

find commercial real estate to

options for any lifestyle.

lease, while negotiating the

Committed to building and

most favorable terms. SBRE

strengthening communities, we

professionals understand the

of committed engineering,

514 North Barrett Lane Newark, DE 19702 (484) 809-1743

measure our success on the

local and regional market

finance and educational leaders

A voice that is flexible enough

growth we bring to the Delaware

conditions and will provide all

seeking to educate students of

to captivate and motivate you to

area. Our dedication to quality

the advisory services you need

all capabilities to address the

listen to what she has to say. For

and well-built developments

to ensure that your transaction

STEM needs of the nation and

example, her transition can flow

provides customers with a

exceeds your expectations. We

the state.

from being consoling, peaceful

strong foundation for their home

offer first-hand knowledge of

to smooth and enchanting. If

or business.

available medical, industrial,

Delaware Department of Education and scheduled to open in September 2016. Its Board of Directors consist

GEMINI JANITORIAL SERVICES

you are looking for a velvet edge

14 Ashley Pl Wilmington, DE 19804 (302) 654-5310 geminillc.net

that is classy and eloquent she

At that time, Janet Killian

is the voice for you.

JEWISH FEDERATION OF DELAWARE

office, and retail space in

WORLD CAFE LIVE AT THE QUEEN

Delaware and adjacent states.

500 N Market Street Wilmington, DE 19801 (302) 994-1400 queen.worldcafelive.com

Owners translate into a superior

World Cafe Live in Wilmington,

your company’s goals and

DE, is located in the completely

objectives.

Our relationships with building level of Tenant advisory services for your commercial

residential cleaning. She grew

101 Garden of Eden Rd Wilmington, DE 19803 (302) 427-2100 www.shalomdelaware.org

the company carefully, one team

Welcome to the world of

venue operates on two stages,

member and client at a time.

Federation, inspired by the

their intimate Upstairs Live

Although there have been many

Jewish values of compassion,

for up to 250 guests and our

changes in the industry over

charity, generosity and

Downstairs Live theater for up to

the years, you can expect the

responsibility inspire them to

800 guests. They are also a fine

P.O. Box 525 New Castle, DE 19720 (610) 812-9997

best value for your investment

improve the quality of life for

dining establishment with private

A consortium of start-up

because we take the time to

people in our community, in

entertainment spaces for your

businesses in Wilmington.

assess your needs carefully.

Israel and in over 70 countries

special event.

decided to focus on providing commercial janitorial services after spending years in

real estate needs that will meet

refurbished Queen Theater. The

WILMINGTON SMALL BUSINESS CONSORTIUM

mobilize the Jewish Community

CHICAGO SKY

DELAWARE SMALL BUSINESS STRATEGIC CONSORTIUM

MANAGING CHANGE, LLC

to address issues, meet needs

100 Technology Way Mount Laurel, NJ 08054 www.RonaldMAllen.com

and build an agenda for the Jewish people together into a

5500 W. Howard St. Skokie, IL 60077 sky.wnba.com (312) 994-5997

PO Box 9313 Wilmington, DE 19809 (844) 674-4543 organizedforlifedelaware.com

Corporate trainer specializing

community coalition, grounded

Professional Women’s NBA

A consortium of start-up

in organizational and enterprise

in Jewish teaching and heritage,

team, based out of Chicago, IL.

businesses in Delaware.

change management. My

to strengthen the State of Israel,

clients and primary contract

the Global Jewish Family and

SB REAL ESTATE, LLC

LS POWER DEVELOPMENT, LLC

vendors see me as a purveyor

Local Organizations in order to

of adult learning programs,

further the survival of the Jewish

methodologies and a

people.

SB Real Estate, LLC 3501 Silverside Road, Suite. 210, Concord Plaza, Naamans Building Wilmington, DE 19810 http://www.sbrealtyco.com (302) 543-7707

1001 19th Street North, Suite 1200 Arlington, VA 22209 www.lspower.com (571) 384-7103

every day. Their mission is to

future. Their vision is to bring

performance improvement consultant. Serve Small & Middle

REYBOLD SELF STORAGE

Market companies (5Mil - 500Mil

Care, Financials, Information

116 East Scotland Drive Bear, DE 19701 (302) 832-7100 www.reybold.com

Technology, Telecommunication

Built upon 40 years of real

benefit from over 30 years of

Services arena.

estate experience, Reybold

experience helping companies

in revenue) in the Industrials, Consumer Discretionary, Health

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Development of new electrical energy transmission and distribution projects in Delaware.

When you rely on SBRE, you

15

CERTIFIED PUBLIC ACCOUNTANTS & ADVISORS

Nile Kinnick Jr. won the Heisman Trophy in 1939.

We kicked off in Delaware that same year and have maintained a reputation for trust and client satisfaction ever since. /CoverRossiter @CoverRossiter

Wilmington | Middletown www.CoverRossiter.com | (302) 656-6632

Josiah Marvel Cup

Now accepting nominations...

The Delaware State Chamber of Commerce is asking members of the business community to nominate worthy recipients for Delaware’s most prestigious business award, the Josiah Marvel Cup. The award was established by the State Chamber to honor a Delawarean who has made an outstanding contribution to the state, community or society. The Cup is awarded in honor of the memory of Josiah Marvel who reorganized and was the first president of the State Chamber in 1913-1914. The award was presented to Marvel upon his retirement.

For more information or to nominate somone you know, visit www.dscc.com to download the nomination form or call Cheryl Corn at (302) 576-6572.

16

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015

17

C

H

A

M

B

E

R

From left: Chip Rankin, Marshall Downes, Deenis Groom and Jennifer McKenzie

Sep 24 rences @UDConfe ope #P e th h it w g “Just hangin of t gh ng a ni (and enjoyi 5” )! #DNS201 networking

DSCC’s Fred Miller played referee at Mark Stellini’s ‘Beat the Chai rman’ hole during our an nual Chambe r Chase.

Sep 24 ordano @whismangi at o Giordan “Whisman ation. etworking St Delaware N 15 20 ns ! #d Come see us GCPAS” #netDE #W

Sep 24 E @WWFH_D ll of ha ll fu a g in Great evenin S2015 with @ N vendors at #D r! #netDE be m ha eC at St DE

From left: Senator David McBride, Dennis Salter, Rich Heffron, Pat Delle Cave and John Casey

18

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

S

C

E

N

E

A group of DYPN members worked together to swing through the trees and complete the Go Ape zip line course at Lums Pond State Park.

Rob Book of the Delaware Electric Cooperative poses at DEC’s hole contest with his team: Jim Taylor, Senator Ernie Lopez and Jamie Nutter.

Major General Francis D. Vavala took a quick snapshot in front of the Delaware National Guard’s Humvee at the Delaware Networking Station on September 24.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

19

OLD LOGO

DEMEP SERVICES DELAWARE MANUFACTURING EXTENSION PARTNERSHIP

The below list is a sample of some of DEMEP’s most popular service offerings. However, DEMEP is able to bring together resources to provide any type of training that a manufacturer may need.

• Principles of Lean Manufacturing with Live Simulation • Value Stream Mapping

YOUR PARTNER IN MANUFACTURING NEW LOGO

• 5S Workplace Organization and Standardization (Creating a Visual Workplace) • Set-up Reduction/Quick Changeover • Total Productive Maintenance (TPM) • Performance Measurement for Lean Enterprise • Leadership for Value Stream Management

The Delaware Manufacturing Extension Partnership (DEMEP) is one of the state’s “hidden” treasures. The 501(c)3 non-profit was created by Delaware manufacturers and the Delaware Economic Development Office in 1993 to help Delaware manufacturers stay competitive in a global economy.

• Poka-Yoke (Mistake Proofing)

There are 60 Manufacturing Extension Partnerships (MEPs) throughout the country. Some are run through partner organizations, while others are independent. DEMEP functions on behalf of Delaware Technical Community College, and is based at the College’s Stanton Campus.

• Standardized Work

As part of the national network of MEPs, DEMEP agents have access to the experiences and knowledge of fellow agents across the country including the National Institute of Standards and Technology’s (NIST) Hollings MEP partnership.

• Tools and Techniques for Problem Solving • Team Building for a Lean Culture

• Cellular/Flow Manufacturing • Lean Office & Administration: Value Stream Mapping for Non-Production Processes (Office Value Stream Mapping) • Pull/Kanban • Practical Statistics Tools • Design of Experiments

So what does this all mean to the small and medium-sized manufacturers in the state of Delaware? It means that they can look to DEMP as a trusted business advisor, who can help companies create (Lean) Continuous Improvement Cultures and implement Quality Management Systems. Beyond this type of training and consulting, DEMEP has access to the entire MEP network and resource partners to help companies find new ways to accomplish their goals.

• Essential Leadership Skills for a World Class Enterprise

Our Mission

• (DRG) Driving Revenue Growth

“We provide cutting edge services and leverage our partnerships, community connections and technology resources to enable Delaware manufacturers to innovate, create more jobs, increase their profitability and successfully contribute to Delaware’s economy.”

• ISO9001 Overview of the Standard • ISO9001 Internal Auditing – A Process Approach.

• Six Sigma Greenbelt and Blackbelt • Strategic Planning

• First Line Supervisory Training • Health & Safety • Health & Safety Training

Our Vision

• Lean Product Development: Reducing Time in New Product Development

Grow and transform manufacturing in Delaware, leading to new jobs, profitable companies and renewed pride in our manufacturing sector.

• Lean Product Design: Reducing Cost in New Product Development

To learn more about DEMEP’s services and training, visit www.demep.org or call 302.283.3131.

• 3P: Production, Process, Preparation • Supply Chain • A3 Report Writing • ISO 14000 • ISO/ TS 16949 – 2002: The new global automotive QMS standard • Additional ISO Course Available Upon Request • Innovation Engineering Jump Start, For Small & Mid Sized Companies

20

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

SUPERSTARS in Business

Making up more than 85 percent or our membership, small businesses are the backbone of the Delaware economy. Every year, The Delaware State Chamber of Commerce (DSCC) and the Small Business Alliance (SBA) honor businesses that have truly by going above and beyond. All of these honorees have been in business for at least three years, are small businesses based on number of full-time employees, and are members of the Delaware State Chamber of Commerce. Awards of Excellence are also granted to deserving companies. Since 1998, Superstars in Business has recognized and honored businesses that have gone above and beyond.

2015 SUPERSTARS IN BUSINESS AWARD WINNERS Girl Scouts of the Chesapeake Bay (Nonprofit category) This organization serves nearly 10,000 girls in grades k-12 and 4,000 adults on the Delmarva Peninsula. While offering girls and young women personal growth and leadership experience, the Girl Scouts of the Chesapeake Bay also coordinates girl-led community service and programs ranging from science and technology, business and economic literacy, and outdoor and environmental awareness. The GSCB experience aims to promote self-discovery, connecting with others and taking action to make the world a better place.

Back to Basics Learning Dynamics, Inc. (1-24 employee category) Founded in 1985, Back to Basics Learning Dynamics, Inc. has grown from a sole proprietorship providing 1-on-1 tutoring to children and adults in only a handful of subjects into a full-service education company which serves children, adults, schools, districts, corporations and the government. As Delaware’s only Department of Education approved 1-on-1 private school, the company has expanded its translating and interpreting education services to include 16 foreign languages and sign language.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Bernardon (25-59 employee category) Established in 1973, Bernardon has been continuously operating for the past 42 years. The firm specializes in regional architecture, interior design and landscape architecture with offices in Wilmington, Delaware and Kennett Square, Pennsylvania. Bernardon aims to provide client focused, high quality and fiscally responsible design and management services in an environmentally sustainable matter. The firm prides itself on leadership, resilience and unwavering focus to serve their clients.

SoDel Concepts (60-150 employee category) SoDel is a multi-faceted hospitality company based in Rehoboth Beach, operating eight restaurants, a catering company, a hospitality management company, restaurant consulting company as well as a craft soda company.

SoDel also have a charitable foundation. Company founder Matt Haley had a vision and created a plan during the time he was incarcerated after enrolling in a prison culinary program. A part of the company mission is based on Haley’s belief in everyone deserving a second chance, and “to celebrate one’s own success, one must give to those who are less fortunate.”

The 2015 Award of Excellence are presented to runner-ups in each category, the winners are as follows: The First Tee of Delaware (Nonprofit category), Sussex Printing Corporation/The Guide (1-24 employee category) Bramhall + Hitchen Insurance (25-59 employee category) and Belfint, Lyons & Shuman, CPAs (60-150 employee category).

21

Superstars in Business 2015 SUPERSTARS IN BUSINESS AWARD SELECTION COMMITTEE

2015 MARVIN S. GILMAN SUPERSTARS IN BUSINESS PLANNING COMMITTEE

Mr. Terrence Barclift

Mr. Shawn Williams

Mr. Kenneth Anderson

Mr. Jack Healy, Iii

Bank of America

Bryn Mawr Trust Company of

Delaware Economic Development

Healy Long & Jevin, Inc.

Ms. Pam Cornforth

Delaware

Office

Mr. Stephan Lehm

Ronald McDonald House of

Mr. Larry DiSabatino

Mr. Terrence Barclift

Vandemark & Lynch, Inc.

Delaware

DiSabatino Construction Company

Bank Of America

Ms. Donna Masley

Mr. Donald Fulton

Ms. Priscilla Turgon

Ms. Pam Cornforth

Masley Enterprises, Inc.

George J. Weiner Associates

Professional Staffing, Employee

Ronald Mcdonald House

Mr. Chad Moore

Mr. David Hargadon

Training & Development

Mr. Lawrence Disabatino

Bellmoor

TD BANK

Mr. Chip Rankin **CHAIR

Disabatino Construction Co.

Mr. Mario Patone

Mr. Christopher Scarpitti

MilliCare by EBC

Mr. Joseph Farley, Jr. **Chair

Colonial Parking, Inc.

WSFS Bank

Associates International, Inc.

Mr. Chip Rankin

Ms. Martha Gilman

Mr. Donald Fulton

Millicare By Ebc

Gilman Development Company

George J. Weiner Associates

Mr. Chris Scaripitti

Mr. Joe Farley, Jr.

Ms. Janice Giannini

Wsfs Bank

Associates International, Inc.

Paradigm Associates, Llc

Ms. Priscilla Turgon

Mr. Kenneth Anderson

Ms. Martha Gilman

Professional Staffing

Delaware Economic Development

Gilman Development Company

Mr. Shawn Williams

Office

Mr. David Hargadon

Bryn Mawr Trust Company of

Td Bank

Delaware

2015 MARVIN S. GILMAN SUPERSTARS IN BUSINESS SPONSORS* PLATINUM

MySherpa

VIDEO

Nemours Children’s Health System

Alfred Lerner College of

New Castle Insurance, Ltd.

TELEDUCTION

M&T Bank

Business & Economics,

PSEG Nuclear, LLC

Saint Francis Healthcare

Graduate & MBA Programs

Rowland, Johnson & Company, P.A.

ADVERTISING DESIGN

Wilmington University

TekSolv, Inc.

Mease Communications

WSFS Bank

VanDemark & Lynch, Inc.

DIAMOND

University of Delaware

Bank of America SILVER

TD Bank

ab+c Creative Intelligence

BRONZE

Artisans’ Bank

Back to Basics Learning

PRINT/ONLINE MEDIA Delaware Business Times Delaware Today

GOLD

Assurance Media, LLC

Associates International, Inc.

Blood Bank of Delmarva

Cooch and Taylor

APPLICATION HOSTING

BDO USA, LLP

Colonial Parking, Inc.

Delaware Community

Delmarva Broadcasting Company

Belfint, Lyons & Shuman, CPAs

Delaware Cadillac, Saab,

Citizens Bank

Subaru and Kia of

Cover & Rossiter

Wilmington

CSC - Corporation Service Company DuPont Highmark Blue Cross Blue Shield of Delaware

Delaware City Refining Company

RADIO ADS,

Dynamics, Inc.

Foundation

Diamond Technologies, Inc.

DiSabatino Construction

Healy Long & Jevin, Inc.

Company Environmental Alliance, Inc.

AWARDS

George J. Weiner Associates

A.R. Morris Jewelers

FRIEND

NEWSPAPER COVERAGE The News Journal Media Group

Delaware Economic Development Office Doherty & Associates, Inc.

Community Service Building

MilliCare by EBC

Goldey-Beacom College

Professional Staffing, Employee

Navient Foundation

Horty & Horty, P.A.

PNC Bank

McConnell Johnson

Santora CPA Group

22

Wheeler, Wolfenden & Dwares, CPAs

The Gilman Family

Real Estate

Training & Development Ronald McDonald House of Delaware

SIGNAGE Parcels, Inc.

William M. Topkis

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

From left: Caroline King, age 15, in glasses, Kayla Wildrick, age 12, Cynai Jaynes, Age 12, and Olivia Price, age seven, talk with Anne Hogan, Chief Executive Officer of Girl Scouts of Delaware, in the Lynn W. Williams Science & Tech lodge at the Girl Scouts HQ in Hockessin.

S u p e r s ta r s i n B u s i n e s s Wi n n e r

WE CAN DO IT, TOO Girls Scouts of Chesapeake Bay

BY DENEE CRUMRINE | PHOTOS BY THOMAS M. NUTTER

COOKIES ARE LIKELY the first thought that comes to mind for most when talking about Girl Scouts. It is understandably so when the Chesapeake Bay Council (GSCB) alone sold close to one million boxes this year. But the cookies are not the only reason this nonprofit shines in this year’s Superstar lineup. From financial literacy and STEM education to community service and social responsibility, the Girl Scouts of Chesapeake Bay is paving the way for Delaware’s young women to become the leaders we need.

Girl Scouts of the USA provides overarching vision, guidance and resources, but each council develops its own programming. GSCB proved itself to be a Superstar nonprofit with its innovation and impact, which is certain to persist as the organization celebrates big milestones.

“Receiving the Superstar in Business Award is a great honor for Girl Scouts of the Chesapeake Bay. This award is a highlight in a very important year for our organization. 2015 is the 100th anniversary of the first Girl Scout troop in Delaware, and we will end the year by moving DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

into our new Northern Resource Center near Newark,” says Chief Executive Officer Anne Hogan.

With leadership programs that focus heavily on STEM education, outdoor and environmental awareness, and business and economic savvy, girls involved with GSCB are gaining advantageous knowledge and opportunity. Nearly 10,000 girls in grades K-12 participated in GSCB’s 167 programs, supported by over 4,000 selfless volunteers. Among the girls served and the volunteers who work tirelessly to ensure their success, it was calculated that over 400,000 hours of community service are administered to the region annually through hundreds of service projects that benefit the local community and organizations like A.I. DuPont Children’s Hospital and Toys for Tots. In addition, they recognized several volunteers with an outstanding 50 years of involvement.

Last year, 43 percent of GSCB’s programs were STEM-centric, building on the STEM Champion designation they earned in 2011. They maintain its status as one of the top science, technology, engineering 23

Superstars in Business

From left, Caroline KIng, 15, Olivia Price, age 7, Cynai Jaynes, age 12, Girl Scouts CEO, Anne Hogan, KAyla Wildrick, Age 12, and Ava Gulino, age 17.

2015 is the 100th anniversary of the first Girl Scout troop in Delaware. and mathematics councils in the nation through hands-on projects that cover a variety of interests, including biotechnology, culinary arts and digital media. The cookie program known by all immerses girls in the dynamics that drive business and sales, teaching them money management practices, people skills, and business ethics. They also donated over 27,000 boxes to members of the U.S. Armed Forces and to 50 local charities in 2015 through their Operation Taste of Home Girl Scouts, Caroline campaign. Another important component of the King, age 15 and Ava GSCB is encouraging girls to ‘go gold,’ referring Gulino, 17, talk on the to the highest Girl Scout award attainable, the back deck at the Lynn Girl Scout Gold Award. This award is achieved W. Williams Science and by high school girls who exhibit leadership and Tech Lodge at the Girl initiative through Take Action projects, which Scouts Hockessin HQ. provide sustainable resolutions to issues identified in their community.

It’s the efforts of these girls and volunteers that lend to this organization’s superstardom, and makes their mission of building girls of courage, confidence and character, who make the world a better place, a reality. n 24

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

S u p e r s ta r s i n B u s i n e s s Wi n n e r

FULL STEAM AHEAD SoDel Concepts

BY EMILY RILEY | PHOTOS BY THOMAS M. NUTTER

THE BEACHES MAY be empty now, but business is booming from Lewes to Fenwick for SoDel Concepts, the culinary legacy of late owner and James Beard Award-winning chef Matt Haley. Despite economic hardship, the fickle nature of Sussex’s high and low tides of tourists and an ever-changing gastronomic landscape, the team behind this restaurant group continues to ride its wave of success.

SoDel Concepts is the coastal juggernaut that’s produced eight restaurants, Plate Catering, Big Thunder food truck, a craft soda enterprise, a management and consulting division, SoDel Films and a commitment to philanthropic initiatives that meet local and international needs. Though the past 13 months have been an emotional challenge in the wake of company founder Matt Haley’s death, SoDel president Scott Kammerer says the company channeled its grief into making the following year the

most successful one yet, with net operating profits up 40 percent for 2015.

Of the aspects that contribute to SoDel’s success, two factors have greatly contributed to its trajectory over the past 11 years. First, nearly all of the group’s executive members are vetted members of the restaurant industry, and have a thorough understanding of how to balance a viable business model with evolving culinary trends. According to Kammerer, this goal is achieved and maintained by a thee-fold mission. “We want to serve beautiful, simple food. We want to develop the people we work with to be better. And we want to make the world a better place.” The company recently instituted its Shining Star Award, which honors the employee from each restaurant that best embodies this mission.

Second, SoDel capitalizes on resiliency, even in the most trying of economic times. During the recession of the late 2000s, when other

Lupo Italian Kitchen CHEF, Chris Parks prepares Bolognese.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

25

Superstars in Business businesses were boarding up windows and laying off employees, SoDel capitalized on opportunities to renegotiate leases, recruit long-term employees and promote talented staff while building five new restaurants with funds saved from overhead costcutting within each establishment. “As a company, we’ve never operated from a position of fear,” Kammerer says. “We’ve got talented, energetic young people who want to stick together and be about something. In the DNA of our company is growth. You don’t cut your way out of a recession, you grow your way out of a recession.”

Reaping the benefits of an economic boom has fortified SoDel’s commitment to giving back to the community, which speaks to the vision around which Haley build the company.

Leveraging the success of the collective for the good of others is not only a feel-good gesture, it’s a responsibility, Kammerer says, even if it means losing money during a lucrative summer evening. This past April, SoDel raised $30,000 in one night during its Dine Out for Nepal event, which benefited the Save the Children charity.

Locally, SoDel is a supplier and fundraiser for Meals on Wheels, and continues to provide financial boosts to community organizations through its Global Delaware Fund and the SoDel Teacher’s Fund. The company also participates in prison culinary programs that help inmates find gainful employment after incarceration, an effort that brings SoDel’s mission fullcircle. “Every day, we have a component of our works that’s tied to the

26

At their Corporate HQ in Rehoboth, SoDel Concepts staff from left: President Scott Kammerer, Corporate Chef Ronnie Burkle, Controller Lindsey Barry, Vice President Doug Ruley, Art Director Andrew Dickinson, an Operations Manager Matt Patton (IN GRAY), Director of Operations Mike Dickinson (in Blue), Marketing Director Nelia Dolan, Human Resources manager Dan Levin, Administrator, Andrea Medford, and at right is Alan Levin, Senior Advisor, SoDel Concepts. community,” Kammerer says. “What we do is more than just the day-today grind. We’re harnessing the power of what we’re involved in, and we’re giving it back.” n

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

At Bernardon, Architectural Designer, Ken Ngome works on a computer to design part of a project for the company.

S u p e r s ta r s i n B u s i n e s s Wi n n e r

STRUCTURALLY SOUND Bernardon

BY EMILY RILEY | PHOTOS BY THOMAS M. NUTTER

IN 1973, ART BERNARDON founded a real estate company that had a local scope and a roster of one. And now, 42 years later, the spirit of enterprise has produced a 50-person strong architecture, interior design and landscape architecture firm serving Wilmington, Kennett Square and all the spaces in between. Local and international outlets have recognized the firm for its vast portfolio of work, aspects of which are familiar facades for many Delawareans. The renovation of both the Wilmington Train Station and the Perkins Student Center on UD’s campus are two notable projects, as are the Tower Hill School’s Math & Science Center and the renovation of Newark Natural Foods Cooperative.

Diversity of service has been a key factor in Bernardon’s success, says principal and vice president Bill Holloway. Expanding the geographic reach of the company, partnered with the addition of in-house services and specialties, allowed the company to produce its strongest two years on record since the recession of the late 2000s. 2013 saw a nearly 29 percent revenue growth, with 2014 adding another 7.5 percent onto that tally.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

“One of the things about our design approach is that we’ve made a bigger commitment to naming partners and acquiring firms in interior design and landscape architecture,” Holloway say. “The key is diversification, and we’re currently trying to modify our structure in order to mix things up.”

One result of this process is the availability of onsite of interior design and landscape architecture specialists in the Kennett Square offices, where previously those service were only available in Wilmington.

Client satisfaction is a hallmark of Bernardon’s company ethos, and a primary reason for its staying power. Clients have the unique experience of having a company principal on board from start to finish, so it’s no wonder the firm boasts an 85 percent repeat client rate. “Architects can sometimes get a bad rap because we’re sometimes viewed as the people who propose a building idea and say ‘It’s my way or the highway’ because it’s an artistic response,” Holloway says. “I think the sensitivity of all our folks on staff to both design excellence and a business sense creates a balance that’s successful. We demand a team approach that 27

Superstars in Business We’re all in this together in a climate where businesses can thrive. solves a wide array of challenges that are present on every project, and the client sees that.”

The same commitment to satisfaction is an internal goal as well.

About a fifth of Bernardon’s staff has been on board for more than 20 years, and employee benefits include full reimbursement for continuing education seminars and up to a 50 percent Senior Interior Designer reimbursement for employees seeking a at Bernardon, Derek professional degree. With continued hiring Perini, looks through goals in mind and an aim toward expansion, fabric samples in his Holloway remains grateful that the company’s office area. home base remains in Delaware. “My colleagues from outside of this area say that [companies in Delaware] have a parochial way of doing business,” he says. “It’s a more respectful and collaborative business climate. We’re all in this together in a climate where businesses can thrive, be innovative and compete at the same time.” n

BEFORE HER GAMBLING PROBLEM COSTS YOU MONEY. If one of your employees has a gambling problem, you have a gambling problem.

Schedule a free presentation from one of our expert staff. We’ll educate your staff about the risks and offer free and confidential solutions. So you’ll both feel better.

DELAWARE COUNCIL ON GAMBLING PROBLEMS, INC.

28

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

S u p e r s ta r s i n B u s i n e s s Wi n n e r

AN UP-GRADE IN EDUCATION Back to Basics Learning Dynamics

BY DENEÉ CRUMRINE | PHOTOS BY THOMAS M. NUTTER

BACK TO BASICS LEARNING DYNAMICS can now add ‘Superstar’ to their business description, but they are no stranger to awards.

With over a dozen admirable accolades on their resume, and over 16,500 students finding success through their services over the years, applauding Back to Basics just adds up. The numbers speak for themselves: 95% in customer approval ratings, more than 200 educators covering over 60 subjects, 60 plus contracts being delivered on at various organizations, and an impressive 30 years in business. But the number that led to it all, the foundation that set the stage for Back to Basics’ success, is one.

In 1985, Beverly Stewart, M.Ed., recognized that the individual needs of her students were not being met in the traditional school setting. With

a real calling to meet those needs, she left the classroom to begin Back to Basics Tutoring Service, where she could funnel her efforts into one-on-one services. That’s the model Back to Basics Learning Dynamics maintained as it grew, and still follows today. Unlike tutoring chains where a student might find themselves meeting with several instructors during enrollment, Back to Basics has found that a permanent one student to one tutor match for the duration of their studies is the most effective. It’s fitting to mention that this now multi-location, multi-dimensional company found its humble beginnings in her one-bedroom apartment, with Beverly as the sole tutor.

With the one-on-one approach rooted firmly and flourishing, it made

SAT and standardized testing coaching is demonstrated at Back to Basics Learning Center. The student at right is Gwen Truman, age 15. Acting as tutor is Marianne DiCugno, Administrative Assistant at Back to Basics.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

29

Superstars in Business

As the company grew, its offerings did, too. sense that it would work in other areas of education. As the company grew, its offerings did, too. In addition to tutoring, Back to Basics provides a comprehensive range of expertise in areas that include a K-12 private school, credit recovery and summer schooling, educational and intellectual testing, SAT and ACT test preparation, In this posed photo, homeschool support, consulting work, translation Dennis Spivack gets a and interpretation services, a certified business Mocrosoft Word lesson and trade school, and international student from tutor of Matha programs. Not only does this growth keep the nd Science, at Back to business relevant in an ever-changing economic Basics Learning center, climate, it broadened their capacity to change Dave Power. lives for the better.

Whether it’s helping a student improve a letter grade in social studies, preparing a high school senior for the SAT, training a seasoned professional for a career transition, or providing free coaching to an employee, Back to Basics never loses sight of its mission, ‘educating and building self-esteem in children and adults to make a difference in their lives,’ with a focus on true individualized and personally crafted instruction.

From a one person, one room, one service endeavor, to a multi-faceted company of hundreds who help thousands, Back to Basics Learning Dynamics has proven itself a true Superstar.

“It is incredibly gratifying to be recognized with the Superstars in Business Award, as this is one of the most coveted awards in our state.” says Back to Basics’ Founder Beverly Stewart. “It also provides encouragement and praise for the entire staff, particularly this year, as we celebrate our 30th Anniversary.” n 30

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015

31

Guide to Construction Building quality and trust with every landmark... it’s how Wohlsen works!

Woodlawn Trustees redevelops properties

HealthSouth Rehabilitation Hospital

BY DUKE BARTNIK

WOODLAWN TRUSTEES, in collaboration with the Todmorden

CCHS AM Surgical Intake

AIG Global Real Estate Investment Corporation

At Wohlsen Construction we have 125 years of quality in our name. We continue that tradition with each landmark we help to create in Delaware.

www.WohlsenConstruction.com

32

Foundation, is proud to announce a $100 million plan to redevelop the Flats neighborhood on the West side of Wilmington. The FLATS were built beginning in 1902 and completed in 1913 by Woodlawn Trustees founder, Mr. William Poole Bancroft to provide affordable, safe rental homes for the people of modest means that was lacking at the beginning of the 20th century. It has provided 430 affordable rental units over these past 100 years.

With the age of the homes, it is necessary to begin rebuilding them. This community of over 450 residential units will be redeveloped in 7 phases over 10+ years and should be completed by 2021. Beginning in 2015, the first of 5 phases was begun, and upon the completion of the 5 phases, 450+ new, energy efficient, roomy, affordable residences will have been built. In addition to the new homes, over 340 off street parking places will have been created as well, which do not exist today. This will allow for more street parking availability for the businesses along Union and Lincoln Street as well as for residents on Wilmington’s west side.

Woodlawn is working with designers and architects to maintain the historic feel and character of this community which was originally envisioned

by William P. Bancroft over a century ago to house mill workers, and artisans. The plan is to capture the neighborhood’s charm by incorporating quality, human-scaled architecture and signature design features that make the flats an important part of the urban fabric of Wilmington. Woodlawn Trustees Inc, Todmorden Foundation, and HDC MidAtlantic are excited to share these renderings with the general public. n Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Guide to Construction Bancroft Construction Company

Contractor, Design/Build

Equipment Repair Unlimited, Inc.

struction business as far as back

Contractor, and Trade Contractor.

23 Albe Drive

as 1891. The company was born

1300 N. Grant Avenue, Suite 101

We have built offices, churches,

Newark, DE 19702

from a highly successful family

Wilmington, DE 19806

schools, and warehouses,

(302) 368-4432

run general contracting busi-

(302) 655-3434

industrial complexes, shopping

Fax: (302) 368-0353

ness that helped build Delaware

Fax: (302) 655-2577

centers, hospitals, apartment

Equipment Repair Unlimited, Inc.

for over 120 years. Healy Long

www.bancroftconstruction.com

complexes, and bridges.

is a truck repair shop located in

& Jevin’s first project at the

Newark, DE.

Delaware Correctional Center

Bancroft Construction

Build, Program Management,

Eastern States Construction Service, Inc. Eastern States Development Company, Inc.

and Estimating Services firm

702 First State Boulevard

Fax: (302) 734-9743

serving the Mid-Atlantic United

Wilmington, DE 19804

www.geolyn.com

J. W. Tull Contracting Services LLC

States including the states of

(302) 995-2259

Headquartered in Dover, Delaware,

118 Ridgeland Rd

Delaware, Maryland, New Jersey,

Fax: (302) 995-2460

George & Lynch currently employs

Wilmington, DE 19803

and Pennsylvania. Bancroft

www.eastern-states.net

over 360 construction profession-

(302) 494-8179

specializes in a variety of projects

Eastern States Construction

als specializing in a wide variety of

www.facebook.com/jwtull

in the commercial, institutional,

Service, Inc. is a family-owned

heavy, infrastructure related con-

From a family heritage of

and industrial sectors.

business serving Delaware,

struction services. Approximately

craftsmen, locally born and raised

Company is a full service Construction Management, General Contracting, Design-

in Smyrna was successfully

George & Lynch, Inc.

completed in record time and

150 Lafferty Lane, Dover, DE 19901

launched a business that has

(302) 736-3031

stood the test of time.

Pennsylvania, New Jersey and

80 percent of their work is self-

Owner/Operator, Jason Tull will

Corrado Construction Co., LLC

Maryland. Specializing in public

performed. From their beginning in

partner with you to design, then

210 Marsh Lane

sewer, water, site development

1923, George & Lynch has grown

oversee all aspects of work to

New Castle, DE 19720

and heavy highway construction

to be one of the largest, most

deliver an honest, reliable, quality

(302) 652-3339

projects, Eastern States has

diverse Infrastructure Contractors

result that adds value to your

Fax: (302) 652-3329

performed construction service

serving the Mid Atlantic region of

home or business. The J.W. Tull

www.corradoconstruction.com

for major public and private

the United States.

Contracting team of professional

CCC offers site development

clients as well as for regional

services for commercial,

construction managers and

Gibellino Construction Co., Inc.

delighting our customers. Contact

industrial, institutional, residential

private developers. .

1213 Old Cooches Bridge Road

us today for a free estimate.

craftsmen is dedicated to

Newark, DE 19713

development and military projects.

(302) 455-0500

J.A. Moore Construction, LLC

earthmoving, excavation, utility

EDiS Building Systems, Inc. EDiS Company

Fax: (302) 455-1773

20408 Silver Lake Dr., Apt. A

work, demolition, restoration and

110 South Poplar St., Ste. 400

Gibellino Construction is a leader

Rehoboth Beach, DE 19971

brownfields development.

Wilmington, DE 19805

in restoration and reconstruction

(302) 227-1812

(302) 421-5700

services. For more than three

Fax: (302) 227-0792

DiSabatino Construction Co. DiSabatino Maintenance

Fax: (302) 421-5715

generations, they have provided

www.jamooreconstruction.com

www.ediscompany.com

the finest contracting services

J.A. Moore Construction, LLC is a

1 South Cleveland Ave.

EDiS provides diverse services

of residential and commercial

construction company located in

Wilmington, DE 19805

centered on their customer’s

properties. Their number one

downstate Delaware in Rehoboth

(302) 652-3838

building and property assets. They

priority is restoring the living

Beach.

Fax: (302) 652-3774

provide planning, building and

comfort of their customers.

www.disabatino.com

operation expertise to a wide-

DiSabatino Construction

ranging group of private and

Healy Long & Jevin, Inc.

105 Foulk Road

Company, founded in 1981, is

public markets. Core services are

2000 Rodman Road

Wilmington, DE 19803

anchored by fourth and fifth

delivered through construction

Wilmington, DE 19805

(302) 429-8700

generation members of the

management and design-build

(302) 654-8039

Fax: (302) 426-1086

DiSabatino family, premier

solutions. Their mission is to help

Fax: (302) 654-8153

www.capanomanagement.com

builders in the Delaware area

customers focus on what they do

www.healylongjevin.com

Started by Louis J. Capano, Sr. in

since the early 1900’s. DiSabatino

best while they provide knowledge

This company began its con-

1947, Capano Management

Construction operates as a

and experience with what they

crete operation in 1978, but it

Company has grown into a multi-

Construction Manager, General

know best.

can trace its roots in the con-

faceted construction, development

Traditional services include

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Louis Capano & Sons, Inc.

33

Guide to Construction and management powerhouse

infrastructure development and

Sanco Construction Co., Inc.

quality in each home improvement

in the state of Delaware. Now

residential building. Pennsy

412A Meco Drive

project that we complete. By

in its third generation, Louis

Supply is part of Oldcastle

Wilmington, DE 19804

continuously raising their standards

Capano & Sons has expanded

Materials, the leading vertically

(302) 633-4156

to a new level, they have defined

its construction business to

integrated supplier of crushed

Fax: (302) 633-4158

the goals and set the standards

include retail shopping centers,

aggregates, asphalt, ready mix

Sanco Construction Co specializes

for our industry. Venture is a

office buildings and residential

concrete and paving services in

in residential construction. This

full service contractor offering

apartment and townhome

the United States.

company is located in upstate

Insurance Restoration service’s and

Delaware in Wilmington.

24/7 Emergency Services. Venture

communities, as well as the quality home building business that put

Precision Door Service

the company on the map.

250 Corporate Blvd., Suite G

Skanska USA Building, Inc.

as a siding and roofing contractor

Newark, DE 19702

518 East Township Line Road, Suite 200

but has grown into all aspects of

Pioneer Materials

(302) 343--6391

Blue Bell, PA 19422

construction, including but not

752 Long Point Road

www.mynewdoor.com

(267) 470-1016

limited to, roofing, siding, windows,

Dover, DE 19901

Precision Door of Delaware has

Fax: (267) 470-1010

painting, drywall, flooring, stucco,

(302) 698-5510

certified technicians with fully

www.usa.skanska.com

kitchens, and much more.

Fax: (302) 427-7500

stocked trucks, which means

At Skanska, they get to build

www.pennsysupply.com

they have all the parts to get the

what matters. They develop and

Pennsy Supply is the leading

job done right on the first visit.

build some of the world’s most

Whiting-Turner Contracting Company

manufacturer of aggregate, sand,

Don’t waste days waiting for

complex projects, both large and

131 Continental Drive, Suite 404

asphalt and concrete throughout

a repair or find yourself being

small. And they do it while caring

Newark, DE 19713

the North and Central Regions of

put on a waiting list. Your time

about our people, enhancing

(302) 857-6883

Pennsylvania providing materials

is important. Same-day service

the environment, acting in the

Fax: (302) 292-0683

for commercial construction,

means it gets fixed the same day.

most ethical ways, and changing

www.whiting-turner.com

communities for the better.

The mission of Whiting-Turner

Construction Group was founded

is to build on their reputation for

Union Wholesale Co.

integrity, excellence, experience

500 E. Front Street,

and leadership as the nation’s

(Front & Lombard Sts.)

finest construction organization.

Wilmington, DE 19801

34

302 - 652 - 3838

DISABATINO.com

1 South Cleveland Ave

Wilmington, DE 19805

General Contractor Trade Contractor Land Developer

Construction Manager Maintenance Provider Property Manager

(302) 656-4462

Wohlsen Construction Company

Fax: (302) 656-1102

18 Boulden Circle, Suite 16

www.uwco.net

New Castle, DE 19720

Incorporated since 1956, Union

(302) 324-9900

Wholesale Company is on the

Fax: (302) 324-9954

leading edge of commercial and

www.wohlsen.com

industrial product supply and instal-

Customized services, from

lation throughout the Delaware

preconstruction planning through

Valley. Drawing on over 50 years of

post-construction assistance. As

experience Union Wholesale can

a leading provider of construction

partner with you to design, man-

services, Wohlsen has partnered

age, and install the wide variety of

with building owners and design

commercial and industrial projects

professionals throughout the

being proposed in today’s market.

Mid-Atlantic States to deliver wellcrafted, highly functional, award-

Venture Construction Group, Inc.

winning projects for more than

5765 Burke Center Parkway, Suite 345

125 years. Their team combines

Burke, VA 22015

the benefits of technical expertise,

(866) 459-8348

passion for performance and

www.VentureBuilt.com

outstanding attention to client

At Venture Construction Group,

satisfaction to deliver a full-range

they are in constant pursuit of

of construction services. n

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Guide to Construction

Concrete Results

BY DUKE BARTNIK

RICHARD’S PAVING INC. is a corporation that provides concrete and asphalt paving services in numerous states. It was founded in 1973 by Richard Piendak with a few quality people providing high quality driveway paving work at a reasonable price. By 1994 Richards Paving was the only company to become a licensed StreetPrint applicator (a process in which they can make asphalt take on the texture and color of brick pavers at half the cost of traditional brick.) Since then, Richard’s Paving has been on a steady increase, now employing over 70 people and its operations span all the way down the East Coast. Some of the satisfied customers include The Dupont Company, the U.S. Government, as well as the states of Delaware, Maryland, Pennsylvania, and New Jersey.

Richard Piendak is a Delaware native who still resides in the area and is very involved in the operations of the company as well as the community.

Much of his spare time is devoted to volunteering for worthwhile causes.

He volunteers as a self-defense instructor at the Delaware State Police

Personalized service & collaborative teamwork

Academy, and he actively supports and volunteers for the Delaware Leukemia & Lymphoma Society. He is also on the Board of Directors of the Bear/Glasgow YMCA. Richard Piendak, as well as Richard’s Paving, Inc. put the customer first. Mr. Piendak enjoys direct interaction with his customers and employees. He is often found meeting with customers in the evening or on weekends to help them understand how to complete an asphalt or concrete job. A business bred in Delaware focused on taking care of their customer needs with quality work and competitive pricing.

As the “King of Quality Paving”, Richards Paving is the best choice for all your residential paving and commercial paving needs, concrete work, and related services. The main office of Richards Paving, Inc. are located in New Castle, Delaware. There are also several satellite facilities in Landenberg, PA, Chester, PA, Philadelphia, PA, New Jersey (South), and Elkton, MD. Please contact the facility nearest you with any questions or to obtain an estimate. n

We’re Here for You.

Your business is our business. Personalized service and collaborative teamwork form the core of our commitment to client satisfaction. We provide comprehensive solutions focused on your business strategies. Allow us to turn your next real estate challenge into a success.

Commercial Real Estate Brokerage, Construction, Property Management, Maintenance & Home Sales 10 Corporate Cir, Ste. 100 New Castle 302.322.9500 18335 Coastal Hwy., Lewes 302.827.4940 www.emoryhill.com

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

35

Congratulates

“Celebrating 50 years of Service Excellence!” www.unitedelectric.com 800.322.3374

The quality source for all your commerical, industrial & residential electrical needs!

DREAM. DESIGN. SUCCEED.

Kennett Square, PA Wilmington, DE www.bernardon.com

36

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Guide to Innovation

The region’s state of innovation

BY MEGAN ANTHONY

ROUGHLY EQUIDISTANT from Washington, New York City, and in the Philadelphia metro region; Wilmington (and Delaware) might sometimes feel the need to compete. The size, access to universities, and infrastructure of those areas has helped them become a destination for innovative growth. So how does Wilmington and 1313 Innovation compete?

We don’t have to.

We’re different, we have our own strengths. We can learn from larger cities, but we have to adapt their practices. Delaware’s success with innovation comes from within its accessibility and community, not from copying Philadelphia.

At 1313 Innovation, we strive to connect our members to the thoughtleaders, and resources that will help them flourish beyond our small state.

Our goal is to build upon the pre-existing community of thinkers, technologists, dreamers, artists and doers. We consistently bring in diverse groups of makers, developers, technologists, and more. It is groups like these that are changing neighborhoods for the better. The ability to create new ideas is an important source of economic growth and resilience (CEO for Cities, 2008). Studies have shown that in order to develop entrepreneurs and entrepreneurial communities, a strong support network as well as a community that is ready for change and seeks innovation is critical (Litchenstein, Lyons and Kutzhanova, 2004). Innovation needs to be enabled and supported at all age groups. What is critical in furthering an entrepreneurial community is a supportive infrastructure that develops human capital and supports innovation, risk-taking and creativity (Blakeley and Leigh, 2010; Glaeser, 2005; Mathur, 1999; McGranahan and Wojan, 2007)

In addition to building on these successful groups, 1313 is starting two new-to-Delaware but proven initiatives. Movements like, Code for America, and Open Access Philadelphia have done incredible things to improve the city via civic engagement. Open Data Delaware will begin this movement here in Wilmington.

Another group recently added by 1313 Innovation is Girl Develop It (GDI). It is a nonprofit organization that exists to provide affordable and accessible programs to women who want to learn web and software development. GDI exists in 55 other cities and has 58,000 of active members learning about coding.

What initiative are we most excited for? Tech2gether. We are thrilled with this year’s lineup of speakers, demos, and performers. Of the twelve speakers specializing in fields we believe will create the most income, innovation and excitement in the next few years. Two of our speakers, are Greg Bostorm, Director of Firefly Speaker, Charlie Horn, Entrepreneur, VC, founder of the Horn Program in Entrepreneurship at the University of Delaware.

Tech2gether highlights local entrepreneurs, showcases emerging technology, and creates opportunities for connections. Tech2gether demonstrates that there is a need and forum to recruit valuable talent in Delaware and promote the organizations and individuals on the forefront of innovation in Wilmington Our initiatives prove our investment in Wilmington. We strive to bring together the people, ideas, and resources needed to build success. Most importantly, we hope to inspire the innovator in all of us. n

AT&T and the Internet of Things

BY DENIS DUNN, PRESIDENT, AT&T DELAWARE Today, we rely on mobile and Internet connected devices more than ever before. We book flights, stay connected to work databases and pay bills all with our wireless device. And, we’re no longer only using our computers and phones to communicate and record data.

Our houses, cars, watches and household appliances are being

for employees and increase efficiencies using Machine-to-Machine (M2M) technology.

M2M solutions wirelessly connect millions of diverse devices to a network, enabling two-way communication without the manual assistance of humans. M2M applications enable companies to

equipped with tiny, intelligent devices that can capture the data that

analyze data, visualize manufacturing processes and track products

surrounds us. These new intelligent devices are not only making

as they are distributed.

life more convenient by allowing you to be connected to whatever

For example, M2M fleet tools can help businesses better

you need in nearly every location, the devices are also capturing

manage shipments using wireless sensors that share route location,

information that helps improve decision-making for both consumers

environmental facts, humidity and temperature conditions of cargo

and business owners. As more and more devices connect to each

to help reduce costs and increase reliability of transported goods.

other through the Internet, many are calling this the Internet of Things and believe it is the next industrial revolution.

Businesses are turning to this next phase in the industrial revolution to maximize worker productivity through wireless tools

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

We at AT&T can’t wait to see what the future holds. The Internet of Things is only going to continue to evolve and present more innovative and entrepreneurial opportunities for consumers and businesses across all industries.

37

Natalia Arbelaez FouNder busybees

Getting serious about play.

Understanding what’s important.

A mom herself, Natalia was looking to create a unique space for kids that could be enjoyed year-round. She just needed a bank that believed in her. At M&T, we took a close look at her business plan, scope and long-term goals, and then found the right loan to get her up and running and get youngsters through her doors. Our eagerness to help businesses like BusyBees is why M&T is a top SBA lender1 in the nation and why we’ve been recognized by Greenwich Associates for excellence in small business banking.2 To learn how M&T can help your business, visit mtb.com/businessbanking.

LeNdING soLuTIoNs | MerCHANT serVICes | TreAsury MANAGeMeNT | dePosITory serVICes

According to statistics released by the U.S. Small Business Administration (SBA) for total approved loans through the SBA’s 7(a) lending program during the federal fiscal year ending 9/30/2014.

Based on the 2014 Greenwich Excellence Awards in Small Business Banking. ©2015 M&T Bank. Member FDIC. Equal Housing Lender.

1

2

CS9368 DE State Chamber BusyBees Ad.indd 1

38

9/23/15 9:38 AM

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Guide to Banking

Innovation in Banking

BY TONY ABRAHAM

IT’S 1981, AND DELAWARE just passed the

that please technologically-savvy customers who continue to Financial Center Development Act. With the passage of rely on mobile devices that allow them to bank on the go. that act, the state quickly became the backdrop for major “The other challenge is you’ve got a branch network and global economic forces at play, stepping into a pivotal customers that continue to want to use the branch network,” role as host and home to several of the world’s largest he said. “As you’re continuing to invest in digital channels, financial institutions. Drawn to Delaware’s newly adopted you also have to find relevant ways to invest in the traditional tax structure and the incentives created within it, those brick-and-mortar channels to continue servicing customers institutions soon become the driving force behind the state’s and meeting their needs across channel offerings.” reputation as a friend to finance.

Physical locations are not immune from the tides of Fast-forward to present day. Delaware’s local economy hingchange. The concept is also being embraced by WSFS, es on the welfare of a handful of the world’s biggest banks, still which just won Networld’s Most Innovative ATM reeling from the global financial crisis of 2008. Banks are now Technology Award for 2015 with the implementation of a under immense pressure to create more value for their cusnew product that allows customers to access ATMs without tomers than just holding on to their cash. a card or PIN number.

That means adopting a high level of comIt’s called Mobile Cash, and it allows WSFS mitment to innovation surrounding enhancing customers to withdraw money from their customer experience. For many banks, enhancing accounts at ATMs using a smart phone QR code. customer experience means leveraging technoloJustin Dunn, WSFS’ Senior Vice President and gies that make significant cuts in the time it takes Marketing Director, said the bank began pursuing customers to manage their finances. the technology about a year and a half ago.

How do banks know what customers want? If “Over the last several years, customers’ prefyou’re M&T Bank, you simply ask. erence had gone towards mobile. As an entre– Alon Kupferman “About a year ago we upgraded our mobile preneurial bank, we felt it was important to banking and online banking systems,” said Alon continue to meet the needs of our customers and Kupferman, who heads up Digital Banking at their changing preferences,” Dunn said. There M&T. “In the process, we sat down with over 2,500 customers and they actu- are other banks that offer the service, he said, because it’s one of the most ally helped us provide input into the new design. We pride ourselves on the secure products on the market. “It’s new and innovative. We wanted to fact that the new online and mobile banking systems are customer designed.” make sure we were providing our customers with the most secure product According to Kupferman, M&T continues to rely on their customers there is to take cash out of ATMs.” as they evolve the capacities encompassed by their digital channel: account Dunn said WSFS customers can also look forward to accessing their alerts via text and email, the bank’s routinely updated iOS and Android apps accounts via Apple Pay this coming November. The bank is in the process and Apple’s mobile payment and digital wallet service Apple Pay. Actually, of exploring Android pay and will be bringing Samsung Pay to market Kupferman said M&T was one of the first banks to offer Apple Pay. next year. In the meantime, a strategic partnership with a technology pro“We felt it was important to offer this service to our customers because vider called ZenBanx is about to make banking on the go a little easier for over 60% of our mobile banking customers have an Apple device,” said WSFS’ travel-savvy customers. Dunn said the service –20 months in the Kupferman. “We’re looking at additional capabilities moving forward such works – will be an exclusively mobile feature called the Zen Bank Account. as additional alerts that help safeguard customers from security threats and “It will be a multi-currency account that will allow customers to hold, help them better manage their money.” send and spend as many as five different currencies from a single account,” Currently, M&T only offers their mobile check deposit feature to busisaid Dunn. Is this the next level of the digital banking experience? Yes, ness customers, but Kupferman said there is an active effort underway at according to Dunn. Consumers are more mobile, he said, but their money the bank to offer mobile deposit to all customers – a feature they intend is not always as fluid as they are. But, Dunn said, this level of innovation to release next year. There are two challenges imminent in customers’ evercouldn’t have happened without a strategic partnership with ZenBanx. evolving desires, said Kupferman. One is continue building out capabilities “We align ourselves with providers and vendors who are capable of

In the process,

we sat down with over 2,500 customers

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

39

Guide to Banking bringing to market best-in-class products,” Bank of America’s he said, adding that ideation happens intalking ATM house, but production is dependent upon technology providers. “Technology is moving and changing too rapidly for any one institution to keep up in a way that’s financially responsible.”

Often times, partnerships and collaboration are the key to innovation. This past summer, TD Bank partnered with MasterCard to capitalize on the credit card company’s Maestro PIN-based debit card network – coming to market in the beginning of 2016.

“At TD Bank, we’re focused on providing the highest level of service to our customers and driving innovation to our customers faster,” said Ryan Bailey, Head of Deposit Products, Payments and Non-Real Estate Lending at TD Bank. “Through our partnership with MasterCard we will be able to provide our customers with access to advanced payment solutions and services quickly and efficiently.”

TD Bank didn’t just rely on innovation in the products and services space this past summer. They looked to their marketing department to

40

capture the attention of prospective customers by capitalizing on social sharing trends, manufacturing a video that garnered 4 million views on YouTube in under a week. The video was complimented simultaneously by a successful social media ad campaign called “#BankHuman 3.0” intended to highlight the humanity within the bank rather than lean on products and services.

Still, products and services trends continues to live within the realm of mobile banking – and the data shows it. For example, during the third quarter of 2015, Bank of America’s mobile banking customers logged into their accounts over 675 million times – equaling out to 40 times per user.

The same quarter saw customers deposit over 220,000 checks via mobile deposit and more than 1 million mobile bill payments and transfers every day.

“We continue to deliver enhancements that provide our customers a more seamless and secure banking experience,” said Michelle Moore, head of digital banking at Bank of America. The bank now offers new fingerprint and Touch ID sign-in capabilities on mobile devices, allowing users access to their accounts without a passcode. Bank of America is also now compatible with Apple Watch.

“This is another example of how we are helping our mobile and online banking users simplify their financial lives,” said Moore.

At PNC, 52% of the bank’s customer base are using online, mobile and ATM channels for the majority of their financial transactions. In 2013, those channels attracted only 38% of customers.

“Our customers are adopting new technology at a rapid pace and their preferences for how they want to bank with us are changing,” said Bonnie Lewis, PNC Bank Retail regional manager in Delaware. “PNC is always looking for innovative ways to make banking easier for our customers.

The goal is to deliver what our customers want – when, where and how they choose – and technology is a key part of our strategy for creating an exceptional banking experience.”

The majority of PNC’s Delaware-based branch staff are armed with tablets to help familiarize new customers with online and mobile banking options, such as PNC’s Virtual Wallet, the bank’s online and mobile money management tool. PNC began offering Apple Pay last year, and Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

are now among the first wave of commercial banks offering Android Pay. Additionally, the bank boasts person-to-person transfer capabilities via smartphone called PopMoney.

“We are making major investments in the customer experience across all channels,” said Lewis. “I’m excited about the evolution of our retail strategy and what it means for customers. It allows us to serve customers with greater convenience through technology and focus more on in-depth conversations to assist theme with complex financial needs.”

“There are clearly an escalating number of ‘disruptors’ in the banking and lending industry that are continuing to force the industry to change traditional industry business models to remain viable,” said Ken Anderson, Director of Entrepreneurial and Small Business Support at the Delaware Economic Development Office. “I believe Delaware’s tech and financial industry is better positioned than most states to contribute and benefit from the dynamics occurring in the fintech and finnovation space.”

In order to acquire new customers and keep existing ones, banks and other financial institutions must continue to innovate. Still, in a world now seemingly dependent upon technology and possibly overly obsessive about it, it’s just as important to remember that innovation isn’t always material.

“Innovation is not necessarily just in the form of a product or service,” said WSFS’ Dunn. “Really, it comes from an entire organization.” n

FULTON BANK DOES SO MUCH

MORE THAN YOU THINK For Your Commercial Business You can count on your local relationship manager to be your advocate.

Sophisticated solutions. Community bank service.

That’s what you can expect from your commercial banking specialist at Fulton Bank - providing local support with local decisions to help you do more to make your business goals happen.

Come in to meet your local Relationship Manager today.

solutions.fultonbank.com/commercial Fulton Bank, N.A. Member FDIC. Member of Fulton Financial Family.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

41

“I had a great visit tod ay at Downie Elementary School in New Castle as Principal for the Day. The school staff is doing an incre dible job incorporating technolo gy into the learning environment under the leadership of the real Pr incipal Doug Timm. The students are great and had me participating in the ir Twitter chat.“ - Kevin Broadhurst, Co mcast

We matched 90% of with participating schools year! business leaders this

42

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

The hometown force with the global reach Q&A with Major General Francis Vavala

BY RANA FAYEZ

MAJ. GEN. FRANCIS VAVALA is the longest

It just happened. It was a rite of passage. Initially, I never serving adj. gen. in the United thought that my career would States and has served under span 48 plus years, when I first three different governors for joined the organization it was the past 16 years. Delaware a six year term for the enlisted Business got the chance to sit people. I thought I would serve down with maj. gen. Francis the time I signed up for and Vavala to get to know the man leave soon after, but I stayed. behind the uniform.

It might be my interpretation of the old Army phrase, “be all How long have you been that you can be” and went to with the Delaware National officer candidate school. You Guard? catch that fire and desire to It feels like forever, I was a exceed expectations and be all “guard brat” growing up. My that you can be. Be the best father was a World War II platoon leader, be the company veteran of the U.S. Army. He commander. You do everything came back as master sergeant you can. But the real important and used the G.I. Bill to go to thing about this is the story Major General Francis Vavala with college, where he received a degree in economics shouldn’t focus on me, it’s not about me. It’s larger Governor Jack Markell. from Wharton School of Business. He continued than life. It’s about service, it’s about the Delaware on to work for the State and joined the Delaware National Guard. It’s about the young people that National Guard about the time I was born in sit in these seats right here, these great Americans.

1947. He was commissioned as a second lieutenant in the Delaware They inspired me, they keep the old man going. They tolerate me and that National Guard, which began his career and effectively my career as well. really helps to motivate and continue to drive me.

As a kid I would follow him around everywhere, he would take me to play All of us do all that we can every day to make the Delaware National at the armories.

Guard better. We’ve done a lot to make the Delaware National Guard I can remember the National Guard in the in the 1950s and beyond, more visible and valued in the State and in our local communities because my father introduced me to the organization as it was a rite of passage for our folks willingly get out there and they’re woven into the fabric of our me to join. He retired as a colonel. In 1967, I joined and served for three community, they’re visible and people appreciate it. Today’s National years as an enlisted soldier. In 1969, I went to officer candidate school, Guard unlike the one I remember. Post-WWII up to Desert Storm, the graduated and received my commission in June of 1970. My total official National Guard was a strategic reserve. Even then, it was not as equipped service is 48 years. In reality, it probably goes back to almost 60 years. as its strategic counterparts. We used to get a lot of antiquated handme-downs and we worked with what we had. In our case, the Army and At what moment did you decide you wanted to be a member of the Navy realized they couldn’t complete Desert Storm without us. We started National Guard? to get the same type of training and equipment as our counterparts. After That’s difficult to determine because it was ingrained, it was expected.

9/11 the country realized that there was no way they can condone this DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

43

HIRE-A-VET

Major General Vavala at First State Military Academy during Delaware Principal for a Day.

multifaceted asymmetric war that we were involved in without the men and women of our national guard. That became a new-found training and equipment, a new-found respect for our formations. It’s all because the great job our men and women have done since 9/11.

Currently, we have the best equipped, best trained and most veteran force we have ever had in our National Guard. We are the hometown force with the global reach. The fact of the matter, this is what our citizens both at the local and national level, we do it at a fraction of the cost that our counterparts do. We do not operate out of huge facilities with golf courses and bowling alleys. We operate out of a small compact base without a lot of accouterments, we have the ability to serve to meet the nation’s needs.

We live and we work in the local community. We’re a part of your church group, your exercise group. You only use us when you need us, so you’re only paying for it on an active basis when the country calls.

We have that two-fold mission to fight the nation’s wars overseas and under a state emergency in Delaware. We report directly to the Governor, he can activate the National Guard for a national emergency.

We are the hometown force with the global reach.

The fact that there’s an opportunity here in the guard to serve your state and nation and to pursue a career in your field in whatever you desire is amazing. Where else can you serve your nation and your state, wear the uniform on the weekends and then go back to the civilian sector? You come out and you’re trained, you bring the great skills you’ve acquired in the civilian sector to benefit you while you’re in uniform. There’s military skill and there’s also ancillary skills that can be combined here and overseas.

I’m proud to be a guardsman. Best organization in the world.

What was your most defining moment?

I am three ranks higher than I ever thought I would be. My appointment as the adj. gen. and promotion to maj. gen. is pretty major, that would probably have to be the big meaningful moment. Prior to that was the decision to become an officer and get a commission.

44

The program exists to improve the quality of life and welfare of the statewide military community through communitylevel efforts that support military service members, veterans and their families by addressing critical issues and needs including: financial and legal assistance, job training and employment, homelessness and housing, education along with behavioral health and wellness If you have services/programs that might provide solutions to our issues or needs, the program welcomes meetings and discussion.

The office connects daily with service members who are job seeking; and offers them employment assistance services. Weekly “Job eAlerts” job banks are sent out every Thursday to a current list of service members and military spouses who are job seeking. E-mail your job opening and application instructions to christine.f.kubik.nfg@mail.mil

What is your favorite moment in your career so far?

The real underscoring of my career was rising to the command level, it was one of those things that I really enjoyed being a staff officer. Being a platoon leader and such. The higher up you go, the less interactions you have with your staff. It comes with the job, you try to get out as much as you can, but you’re insulated. Even when you go out, you’re shown what people want you to see, not so much what you need to see. It’s the nature of the position that you become more insulated and detached. The job pulls you elsewhere I guess. Wherever I am, I make sure I’m representing the National Guard in the best way possible.

The National Guard has the responsibility of both the nation and state, we’re more grassroots than our counterparts. We’re more connected and that makes us so much more valuable and successful in emergency situations in the state. We know the first line of emergency responders by name, they know us and have confidence in us. It makes us much more effective to be able to assist the state because of the relationships and networks we build.

If you could give advice to someone who wants to follow your footsteps, what would you say?

If you seriously want to serve your country and your state and you’re not sure of how you want to do it, you want to pursue a civilian career, it’s the best possible job in America. Any of us in uniform are always glad to talk to anyone about service in uniform. All the benefits that come with military service are available to all the members of the National Guard with Army and Air. Young people don’t always look at retirement, but I can tell you that you decide to make a career out of the military service with the guard, you have healthcare opportunities, you have educational opportunities, there are so many benefits that are associated with our service that just are not as available as they used to be in corporate America. We have the best plans.

Never did I think back in 1967 I’d still be here in 2015 serving the National Guard of Delaware. It ain’t about me it’s about this great organization. n Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Q&A WITH KATIE WILKINSON

BY RANA FAYEZ

How long have you been on the Partnership, Inc. Board?

Anything else?

About three years. My first project was Advocates of Hope, which Fred Sears introduced it to the Partnership, Inc. about five or six years ago. We created a video that Carla Markell participated in, it featured a number of experiences at work with cancer, both personal experience and second degree experiences. Subjects included privacy in the workplace, treatment.

I had a manager and friend that passed away at the young age of 40 from Leukemia. Brad Hublein was well-known in the community both professionally and personally.

Our mission remains: to connect business with education remains to be very important statewide no matter what we end up calling the Partnership in the future, especially with the recent change in education.

I think having a State Chamber that has education as one of its focuses is really important, I have been involved with DSCC for six years now. n

Any current projects you’re working on?

Delaware Principal for a Day, it’s a program that is intended to connect educators with business leaders. We still get feedback, both good and bad, success and challenges and we use this feedback to improve the program year after year.

What would you like to accomplish as chair?

So far I have only chaired one meeting but we are looking at bolstering the board with more commitment from higher education.

We invited the Leader of the Delaware Association of School Administrators, also known as the “Chief of the Chiefs” to sit on a permanent board seat. Since there’s some brand name confusion, we are also looking into a possible name change that will take effect by the end of the year. We are going to continue with Superstars in Education as well as Principal for a Day as programs as well as assess which gaps we have and do a little bit of rebuilding.

The goals for Principal for a Day include matching every single school, we have come close in years past but it has never been accomplished completely. Superstars in Education will have a new and different format, we hosted it at a school this year and tested the no-dinner format this year with awards. We are still facing two struggles with the program: the schools that do not win do not attend and the schools that apply and do not win, tend to not apply again.

I’m looking forward to working with the new group leading the board and the generation of new ideas, I am a firm believer that business has a role in the Delaware education process whether it is through kids or business leaders. A new group of people motivated, directed and passionate towards education. We will make sure that the Partnership is represented state-wide.

We should be open to the idea of change to tell the story of everyone the needs to hear the story in a timely and cost effective way. To reach more people to recognize the successes of people, programs, and projects statewide.

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

Partners.

You and your clients. You and Harford Mutual.

We’re committed to protecting their business and building yours.

That’s what mutual success is all about.

Explore P&C insurance opportunities at HarfordMutual.com 800.638.3669 45

Thank You Sponsors! presenting

Gold Sponsors

Silver Sponsors

46

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Thank You Sponsors!

Bronze Sponsors

Media Sponsors

Exhibit Bag Sponsor

Water Sponsor

Display Vehicles Courtesy of Carman Alfa Romeo Fiat Delaware National Guard Horizon Services Office Movers Preston’s March for Energy SSD Technology Partners

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

47

Phone systems Structured cabling Video/security Meeting your needs cost-effectively and efficiently.

302.225.2000 contactus@whyarg.com WhyARG.com Visit us on Facebook!

Wireless access points Audio/visual Consulting services

Uncommon Value ATLANTA CHICAGO DALLAS DELAWARE INDIANA LOS ANGELES MICHIGAN MINNEAPOLIS OHIO WASHINGTON, D.C.

btlaw.com

In loving memory of John McKay, Jr. John’s passion was in trade shows.

He looked forward to September every year because that meant the Delaware Networking Station.

This year’s event is dedicated to him...

One-Day Bath Remodeling

1-800-594-8776

Plumbing work done by P.U.L.S.E. Plumbing. Richard D. Reustle Jr. NJ MPL #10655 PA HIC #017017 NJ HIC #13VH03073000 Richard D. Reustle Jr. WV MPL #PLO2398 MD HIC #129436 VA HIC #2705-135684A Each Franchise Independently Owned And Operated By Bath Saver, Inc.

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required VISIT BELFINT, LYONS & SHUMAN, P.A. How Can We Make Your Life Easier?

AT THE DE NETWORKING STATION www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties —–——— www.belfint.com RN Supervised CNA’s, HHA’s—–——— & Companion’s DE 302.225.0600 · PA 610.537.5200 Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

get to know us

Kristin Knowlton

Vice President/Branch Manager

Trust Mawr Non Medical In Home Care Servicing NewBryn Castle & Kent Counties Run Parkway 1000&Rocky RN Supervised CNA’s, HHA’s Companion’s Wilmington, DE 19803 Personal Care Services / Medication Reminders / Respite Care Ph:302-529-5988 om kknowlton@bmtc.c Meal Preparation / Light Housekeeping / Transportation NMLS#673386 No Minimum Hours Required Member FDIC How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation No Minimum Hours Required How Can We Make Your Life Easier? www.CarpeVITAHomeCare.com 302-482-4305

Chimes Delaware is one of the largest providers in Delaware of community services for adults with intellectual and developmental disabilities and co-occurring disabilities.

Empowering People, Enriching Lives

Come Visit Us!

Residential Services • Day Habilitation & Employment Services

514 Interchange Blvd • Newark, DE 19711 302.452.3400 www.chimes.org/delaware/

Facebook: ChimesInternational • Twitter: ChimesInc

We recycle your electronics and destroy your data

For 50% off CyberCrunch, our mail in data destruction service, visit www.cybercrunchrecycling.com and enter DEChamber15 at checkout

www.ccrcyber.com www.cybercrunchrecycling.com

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s 48Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation

Non Medical In Home Care Servicing New Castle & Kent Counties RN Supervised CNA’s, HHA’s & Companion’s Personal Care Services / Medication Reminders / Respite Care Meal Preparation / Light Housekeeping / Transportation

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Certified Public Accountants & Advisors

Cmplete Tax, Audit and Accounting Services in Delaware : • Small Businesses • Nonprofit Organizations

• Corporations • Individuals & Families

www.Coverrossiter.com

(302) 656-6632 Middletown • Wilmington

Get the First State’s latest and most vital business news!

SEPTEMBER 1,

GO FOR BLOKE

2015 • VOL. 2 •

Inside

Stoney’s British pub marks 15 years

NO. 18 • $2

Page 8

Spotlight: Labor Job market seen loosening, especially for skilled workers

Pages 15-16

Business Incubators Middletown Chamber of Commerce welcomes startups

Page 13

Estate Sale

Sale of mansion would benefi t Sunday Breakfast Mission

Page 3

Second Natu re Newark Natura

l Foods gets

PRSRT STD US POSTAGE PAID PERMIT #7542 PHILA PA 191

DelawareBusinessTimes.com Allan@DelawareBusinessTimes.com 302.504.1276

a new outloo

k

In this issue

First Look ........................ .. 3 Columnists .......................1 Spotlight........................ 4 ...15 DBT Book of Lists: Staffing firms/Recuiters

..... 18,19 Smartboard ......................2 2 Readers’ Guide ................23 Market Watch ...................23

STATE GOVERNMENTS

Hundreds attend Wilmington conference

A nonprofit no kill animal care and adoption center on the Wilmington Riverfront serving a four-state area

701 A Street Wilmington, DE 19801 (302) 571-0111 delawarehumane.org

D el aw ar e Co u n c i l o n Gambling Problems, Inc.

Blogging and Posts Hands-on Training

302-273-2845 deshoutout.com

Consultation

DINING GUI DE

| PET CONTES

T WINNERS!

cheap

eats 99 Deals

at the Fine st Restaurants

Email Marketing

Advertise: 302.504.1326 Sales@DelawareToday.com

Why UD Hired Football Coach Get a deal Dave Brock on mussels from Columbus Inn in Wilmington!

Tony Benne tt at Longw ood What Will Councilwom an Maria Cabre ra Do Next?

a full-service accounting firm

Learn how to save money and reduce your energy use.

Click on“My Account” on delmarva.com to see how.

302.368.6640

outsource your corporate accounting to

Maximize Productivity • Virtual CFO Services • Corporate Bookkeeping

• Tax Consulting • Payroll Services

free

consultation

302.239.3500 www.DohertyAndAssociates.com

www.deerfieldgolfclub.com

Do you need dependable employees?

Easter Seals can find and train your next employee for you!

1-800-677-3800 ESworks@esdel.org www.de.easterseals.com

DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

The lifestyle authority of the FIRST STATE

Profile Optimization

Your Social Media Authority in the First State!

There’s Really Nothing Like It

For More Info, call 302-995-8050

Cat and Dog Adoption Affordable Spay/Neuter Low Cost Vaccination Clinics Community Pet Food Pantry Volunteer Opportunities ...and more!

888-850-8888

Funded by the Delaware Division of Alcoholism, Drug Abuse and Mental Health

Our mission is to build the capacity of public schools to meet the needs of all students, deliver quality teaching and learning experiences, provide relevant curriculum, assure effective use of resources, and maintain safe, healthy learning environments.

Page 4

Delaware Council on Gambling Problems, Inc. 831 Tatnall Street Wilmington, DE 19801

TOLL FREE - 24 hours a day

DELAWARE CHIEF SCHOOL OFFICERS ASSOCIATION

Warehouse Sale Up to 80% off Retail!

Friday, November 6th, 2015 4:00pm - 8:00pm Saturday, November 7th, 2015 8:00am - 4:00pm 802 Centerpoint Blvd., New Castle, DE For more information, call (302) 326-4800 or visit www.emilehenryusa.com.

49

Keeping the Heart at Home Since 1982 Personal Care | Homemaking | Companionship

302.571.1600 fultonbank.com

Anne Eidschun, Executive Director

302.456.9904

GriswoldHomeCare.com

Fulton Bank, N.A. Member FDIC. Member of the Fulton Financial Family.

© 2015 Griswold International, LLC

PLUMBING

Quality personal care at home • Family owned and operated • Live phone assistance 24/7 • No up-front fees • Free in-home evaluation • Licensed, bonded and insured

(302) 442-4260

www.HomewatchCareGivers.com

http://www.hopkinsandsons.com 302-322-1017 : 877-826-6838



HEATING



AIR CONDITIONING

Always On-Time. Always Clean. Always Done Right.

New Castle, Kent, & Cecil

HorizonServices.com

(302) 762-1200

®

302-295-0015 ● WWW.JAYKALUSA.COM

Embrace Abilities!

COMPRESSED GAS CO.

EvErything for thE WEldEr

KSI can help you suceed.

Welding Supplies | Industrial Gas Safety Supplies | Welder Training 4063 New Castle Ave. New Castle, DE 19720 302.594.4545

226 S. New Street Dover, DE 19904 302.736.6814

www .K een G as . com

42-A Albe Drive Newark, DE 19702 302.292.2215

| I nfo @KeenG as .com

DSCC_Coupon book ad.indd 1

Using KSI business services and saving with KSI compatible toner cartridges helps people with disabilities live to their highest potential.

Start Today!

302-422-4014 Call www.ksiinc.org

8/24/2015 9:50:45 AM

Liberty Mutual Insurance 131 Continental Drive, Suite 108 Newark, DE 19713

Megan Donahue Kyle Sheets

(302) 275-6369 (mobile) Tel: (302) 369-9904, Ext. 53014

Patricia Ponzo

(302) 530-0333 (mobile)

Business and Professional Banking

Tel: (302) 449-3461, Ext. 53424

Auto-Home-Renters-Life-Annuities

50

302.651.1252

mtb.com ©2012 M&T Bank. Member FDIC.

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Local answers to your local needs Wilmington Riverfront 974 Justison Street 302-250-4028 Kirkwood Highway 4900 Kirkwood Hwy 302-250-4344

Local Ownership, Management and Decisions

Concord Pike 2901 Concord Pike 302-482-4250

Dover 584 N. DuPont Hwy 302-724-4833

www.midcoastbankonline.com

Roxane E. A. Ferguson

Executive Director 302.378.7545

maccde.com #maccde #funchamber Join us for the 1st Annual Corntober BrewFest and State Cornhole Championship Tournament 402 North Cass Street Middletown, DE 19709

DELAWARE’S DIGITAL AND PRINT LEADER. thenewsjournalmediagroup.com

October 3rd, 3-10pm

THE PERFECT LOCATION FOR MEETING SUCCESS. CONVENTION CENTER | HOTEL | GREAT LOCATION Located in Wilkes-Barre, Pennsylvania, our 20,000 square-foot Convention Center, hotel, luxury spa and attention to detail will make your next business conference more than memorable. Book your meeting or conference today at mohegansunpocono.com or call 1.855.MEET.MSP.

achievement happens when we work together.

Gambling Problem?

Call 1.800.GAMBLER. ©2015 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC

Ask Us About Online Catering.

Treating Your Emergency with Urgency 32 Minute Average ER Wait Time*

701 N. Clayton Street, Wilmington, DE 19805

THE KENNY FAMILY SHOPRITES OF DELAWARE

SaintFrancisHealthcare.org

Brandywine Crossing • Christina Crossing • First State Plaza Chestnut Hill Plaza • Governor’s Square • Four Seasons www.shoprite.com

*Arrival to Room, January-April 2015

HEATER REPAIR

► All Repairs Guaranteed For 2 Years ► Nights, Weekends, & Holidays

DONE RIGHT

THE FIRST TIME!

At No Extra Charge!

► No Emergency Service Fees © 2015 By Horizon Services, Inc. All Rights Reserved.

DE License # PL0000726, HL0000299.

®

302.454.7446

sales@signarama-newark.com DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

®



Working together with schools and parents



Free Online Defensive Driving Classes



In-Vehicle Skills Training



Making our roads safer – one young driver at a time!

www.smartdriveusa.org

(302) 762-1200 HorizonServices.com

(888) 553-6543

51

CORPORATE OFFICE | 130 Executive Dr. Suite 5 | Newark, DE 19702

24/7 Call Center 866.TekSolv 302.366.8120

www.teksolv.com

Covering all of your meeting needs from start to finish – on one campus.

Alfred Lerner College of Business & Economics GRADUATE & MBA PROGRAMS

graduate.lerner.udel.edu

udel.edu /conferences

www.FlyILG.com 855-FLY-ILG5

THE DELAWARE STATE CHAMBER OF COMMERCE CORDIALLY INVITES YOU

Join us on D a taste of th

Join our honorary host Senator Christopher Coons for the

Third Annual Taste of Delaware— An Amazing Amount of Business Takes Off Here

a crowd favorite event in the nation’s capital that showcases the finest culinary traditions from the First State — we will have Grotto pizza, Dogfish Head beer, UDairy Creamery ice cream 151 N. DuPont Highway, New Castle, DE 19720 / airports@drba.net and more to enjoy.

Register online at www.dscc.com or call (302) 576-6564.

52

Monday, December 7, 2015 MONDAY, DECEMBER 9, 2013 7:00 P.M. 4:004:00 – –7:00 P.M. Kennedy Caucus Room, Russell Senate Washington, DC Office Building Room 325 Constitution Avenue and 1st Street, NE, For more info, Washington, DC 20002 (302) 576-6564

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

DEL

1201

WILM

Get the praise your business deserves.

Build trust in your business.

There are more than 20,000 businesses in Delaware, but less than 1,500 are accredited by the Better Business Bureau Serving Delaware.

Our recognized logo lends instant credibility to your business, and stands for trust, with 7 out of 10 consumers saying they would prefer to work with businesses accredited by us.

FIND OUT if your business qualifies to join us. Call 302.221.5255 or visit www.delaware.bbb.org.

BIG CENTRIC

APPLIANCES

The #1 Appliance Dealer In Delaware Contact us & COMPARE!

(302) 304-1010 Sales@BigCentric.com

151 Edgemoor Rd, Wilmington DE 19809

190 S. Dupont Highway New Castle, DE 19720 (302) 323-1611

Lewis J. Yu, D.M.D.

Less Risk. More Business.

Protect your sales with Credit Insurance.

Jasen Nowell

+1 (302) 584-6384 jasen_nowell@coface-usa.com

P.A.

www.motivatethefirststate.com Join for free today to make your healthy activities count for charity Benefitting Special Olympics Delaware, Boys & Girls Club of Delaware and the YMCA of Delaware Powered by Plus3.com

Neuromuscular, TMJ & Sleep Apnea Solutions 4543 Stoney Batter Road 窶｢ Wilmington, DE 19808

(302) 239-1641

www.AllAboutSmilesDE.com AAS BC Yu 10-22-12.indd 1

DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015

10/22/2012 9:56:39 AM

53

Newsbites CSC to break ground for new global headquarters in Wilmington Corporation Service Company (CSC), a global provider of business, legal, and financial services, has broken ground on its new global headquarters in Wilmington, Delaware at 301 Little Falls Drive, near the intersection of Del. 48 and Centerville Road. Founded in 1899, CSC has grown to 2,200 employees globally, with 948 located in Delaware.

Today, CSC has offices in 11 countries throughout North America, Europe, and the Asia-Pacific region. As CSC continues to grow, this new headquarters will provide the world-class campus needed to recruit talent and expand business in Delaware.

Wohlsen Construction breaks ground on medical office building Wohlsen Construction Company, located in Wilmington, DE, broke ground recently on the Main Line Health Center at Concordville medical office building. The new facility will be located at 1022 Baltimore Pike.

The project consists of a 3-story, 131,500 square foot building and site work including on-grade parking for 510 cars.

The new facility will house fitness and wellness practices in addition to Urgent Care, Primary Care, and Rehabilitation facilities. The multi-tenant healthcare facility is designed by the Philadelphian architecture firm, NELSON, and is overseen by the owner’s representative, Stantec (NYSE:STN), an international engineering, consulting, and design firm.

Sallie Mae’s ‘Make College Happen Challenge’ to reward students planning for college How do you plan to pay for college? That

54

is the question students ages 14-18 will answer as part of Sallie Mae’s “Make College Happen Challenge.” The contest, conducted in partnership with By Kids for Kids, a leader in education that inspires innovation in youth, will reward 10 high school students who creatively communicate their plan to pay for college in videos, photos, essays, songs or poems. Available to students nationwide, Sallie Mae’s «Make College Happen Challenge» will award a first place prize of $10,000; second place $5,000, third place $2,500; and $1,000 to seven semifinalists. Students may submit their entries Oct. 15 through Dec. 15.

Girls Inc. of Delaware joins Lights On Afterschool Girls Inc. of Delaware announced today that it will partner with the Afterschool Alliance and dozens of other national organizations on October 22nd to organize more than 7,500 rallies around the country in support of afterschool programs. The annual Lights On Afterschool event will be the largest nationwide event ever held to draw attention to the need for afterschool programs for our youth.

billion in 2010, making it responsible for about one third of the total GDP for subSaharan Africa region.

Delaware Tech’s president Brainard honored as Pacesetter Dr. Mark T. Brainard has been named the recipient of the National Council for Marketing & Public Relations (NCMPR) District 1 Pacesetter of the Year award.

This award recognizes a community college chief executive officer who has demonstrated outstanding commitment to marketing and communications and strong personal leadership for college outreach endeavors. Dr. Brainard was honored at the District 1 conference awards luncheon on October 6.

Calendar of Events WEDNESDAY, DECEMBER 9, 2015

5th Annual Taste of Delaware 4:00 p.m. – 7:00 p.m.

Kennedy Caucus Room, Russell Senate Office Building

World Trade Center Delaware hosts roundtable

Constitution Avenue and 1st Street, NE

World Trade Center Delaware will host the Minister (Economic) from the South Africa embassy in Washington D.C. for a roundtable discussion on “Doing Business in South Africa.” With its remarkable economic stability and a pro-business environment, South Africa is a logical and attractive choice for U.S. companies interested in entering African marketplace for the first time. It is the most advanced, broad-based and productive economy in Africa, and has a gross domestic product (GDP) of $363.7

TUESDAY, DECEMBER 15, 2015

Washington, DC 20002

Networking Breakfast at Golf Galaxy 7:30 a.m. – 9:00 a.m.

1295 New Churchman’s Rd Newark, DE 19713

MONDAY, JANUARY 11, 2016

179th Annual Dinner 4:45 p.m. – 8:30 p.m.

Chase Center on the Riverfront 815 Justison Street Wilmington, DE 19801

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015

55

You May Call Your Best Witness

Delaware’s Premier Litigation Support Team • • • • • •

Review and Analysis of Documents Damage CalculaƟon Detailed Expert Report PreparaƟon DeposiƟon and Court TesƟmony RebuƩal Reports Forensic AccounƟng

Call Bill Santora at 302-737-6200 56

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

CHAMBER Committees

State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com.

Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com.

Employer Advocacy & Education Committee: The Employee Advocacy and Education Committee promotes and assists the employments interests of Chamber members. It is a forum for members of the Chamber to discuss and evaluate human resource and personnel issues facing Delaware employers; to actively engage in the legislative process to develop and implement legislative solutions; to advise the Chamber leadership on the impact of proposed legislative and regulatory measures; and to educate the membership about regulatory requirements affecting their bottom line. The committee meets at least quarterly to identify and develop strategies for current and future issues, and holds special events open to Chamber members to focus on timely topics in the field of human resources and personnel management. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com.

Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

economy and quality of life. The Infrastructure and Transportation Committee monitors issues, policies, and trends affecting Delaware’s infrastructure and transportation systems, as well as advises the Chamber’s Board of Directors on related policy issues.

For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com.

Military Affairs Committee: The Military Affairs Committee aims to build efforts to support the hiring of military veterans, and to support the local branches of the military on other relevant issues. Its goals include building business relationships to support the military community, and to create jobs for reserve components and veterans. The committee meets quarterly, and is chaired by Gary Stockbridge of Delmarva Power. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com.

Delaware Young Professionals Network: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The DYPN, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth.

Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com.

Economic Development Committee: Contact Mark DiMao at (302) 576-6575 or mdimao@dscc.com

Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.

Infrastructure and Transportation Committee: The Infrastructure and Transportation Committee recognizes the critical role that the condition and functionality of Delaware’s infrastructure and transportation systems play in creating a strong DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

57

Delaware State Chamber of Commerce

SMALL STATE. BIG BENEFITS. UPS Shipping Discounts Save up to 34% on a broad portfolio of shipping services including: •U p to 34% on UPS Air letters including UPS Next Day Air®* •U p to 30% on UPS Air packages (1 lb.+) • Up to 32% on UPS International imports and exports •U p to 16% on UPS Ground shipments •S avings begin at 70% on UPS Freight® shipments over 150 lbs.

DSCC members can receive these discounts even if you already have a UPS account. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. To enroll and start saving today, visit www.savewithups.com/dscc.

For more information, call 1-800-MEMBERS (1-800-636-2377).

UD Online MBA Scholarship Through an Affiliate Partnership with the Lerner College of Business & Economics, Chamber member will receive an affiliate program scholarship for $5,000 off of their tuition for the University of Delaware Online MBA Degree Program.

The Lerner College Online MBA is an AACSB-accredited program that can be completed in as little as sixteen months.

This powerful new education option offers the quality, flexibility, and convenience to earn an MBA degree from a highly regarded, nationally ranked, public university.

In addition to the $5,000 affiliate scholarship, Chamber member employees will also be eligible to apply for the Dean’s Merit Scholarship, which awards the most highly qualified candidates up to an additional $5,000 in scholarship funding.

Visit www.apdegree.com/DSCC to get started.

Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www. dscc.com/rxdiscount.htm.

58

Member-to-Member Discount Directory State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts.

Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit.

Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents.

Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information.

Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station.

Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information.

DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply, mention priority code FABLHRAQ. Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page or call (866) 876-8464 to activate your member discount.

Continuing Education Certificate Discounts The University of Delaware offers a 10% discount to State Chamber members when they choose to sign up for continuing education certificate programs. Contact Kelly Wetzel for more information.

LegalShield All Delaware State Chamber members and member companies now have the opportunity to access affordable legal services. LegalShield is one of the nation’s leading providers of legal safeguards for individuals, families, small businesses and employee groups.

Member companies can join the more than 34,000 companies currently offering LegalShield’s personal legal plans as a voluntary benefit to their employees. Through LegalShield’s personal legal plans, employees gain access to unlimited personal legal advice from LegalShield provider attorneys on topics such as mortgages, wills, contracts, and more. Employees also have the option to enroll in LegalShield’s identity theft plans for the added benefits of identity monitoring and identity restoration services. LegalShield’s personal legal plans also effectively reduce employee stress and absenteeism while driving increased productivity.

The Small Business Plan provides member companies with legal advice and counsel on any business legal issue, contract and document review, debt collection, trial defense and more. In eliminating cost barriers associated with obtaining legal counsel, LegalShield’s Small Business Plan ensures members have access to the legal support they need to grow and protect their businesses.

To get started with LegalShield, visit www.legalshield.com/ info/dscc. For more information, contact Independent Associate Mike Schwartz at (302) 275-8898 or visit mikeschwartz. legalshieldassociate.com

in payment processing solutions. Whether your customers do business on the phone, online, or in person, Worldpay has the products to fit your payment needs, from mobile card readers to virtual terminals, to integrated cash register systems.

You’ll gain faster access to cash and flexible pricing, including an option to guarantee pricing for three years—all backed by live 24/7 US-based customer care.

Visit www.worldpay.us/Partner/delaware-statechamber-140486 to enroll or contact Leah Gray, (302) 463-8989, leah.gray@worldpay.us, for more.

Access full details on these benefits of membership in the members-only section of the DSCC website. For more information about obtaining your company’s members-only login credentials, please email webmaster@dscc.com.

WorldPay Worldpay offere Chamber members a variety of services designed to increase your profits, maximize your productivity, and help you get every penny you’ve earned. Worldpay is the global leader DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015

59

CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving our member companies and organizations statewide. This State Chamber staff directory lists phone numbers and email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

A. Richard Heffron 576-6563 President rheffron@dscc.com

Marianne K. Antonini 576-6567 Sr. Vice President Finance & CFO mantonini@dscc.com Cheryl Corn Executive Assistant to the President Sr. Vice President Communications

576-6572 ccorn@dscc.com

James DeChene Director, Government Relations

576-6560 jdechene@dscc.com

Mark A. DiMaio Acting Sr. Director, DPPI

576-6575 mdimaio@dscc.com

Linda D. Eriksen Accounting Associate

Rana Fayez 576-6566 Communications Manager rfayez@dscc.com Delaware Business Production Website Chuck James 576-6562 Sr. Vice President, Membership cjames@dscc.com Ambassador Committee Fred Miller 576-6579 Advertising Sales fmiller2@dscc.com Member Retention Kelly Wetzel 576-6564 Program & Communication Specialist kwetzel@dscc.com Small Business Alliance Delaware Young Professionals Network

576-6569 leriksen@dscc.com

Ken Evans 576-6576 Account Executive kevans@dscc.com

DELAWARE STATE CHAMBER OF COMMERCE 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber 60

Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS

Emphasis on Forensics and Fraud Detection

Master’s Degree in Accounting

It all adds up.

The Neumann University master’s degree in Accounting adds up to greater opportunity.

The emphasis on forensics and fraud detection will provide you with credentials that are in demand. Neumann’s program allows you to: • Finish in just 18-21 months • Study in class and online • Focus on forensics and fraud For more information: gradadultadmiss@neumann.edu 610-361-5208

Aston, Pennsylvania

www.neumann.edu

Helping you build business success on a strong foundation of community spirit, expert analyses, sound advice and trust.

That’s the power of a local connection, with you year by year, wherever you want to grow.

Terrence Barclift SVP & Relationship Manager, Business Banking terrence.barclift@baml.com bofaml.com/yourcorner

“Bank of America Merrill Lynch” is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured • May Lose Value • Are Not Bank Guaranteed. ©2015 Bank of America Corporation GCB-150-AD | AR8FNTFY