BUSINESS
N IO IT 4 ED F L 1O IA R E C VE SP O C
DELAWARE
PLUS:
Q&A with Major General Francis Vavala What’s next for Fred Sears?
November/December 2015 $3.00
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Major Francis Vavala: Photo courtesy of Delaware National Guard
Departments President’s Message............................... 2 The economic outlook Legislative Priority................................... 3 Turning the economic tide Member News and Notes....................... 5 A conversation with Major General Vavala Q&A: with Joe Miro – on trade with Cuba
In this Issue
Nonprofit Spotlight: What’s next for Fred Sears? Business Spotlight: Heritage Shores
Features
Welcome New Members....................... 13
SUPERSTARS IN BUSINESS...................................................................................... 21
Chamber Scene...................................... 18
Meet the winners Photos by Thomas M. Nutter
Newsbites................................................ 54
GUIDE TO CONSTRUCTION....................................................................................... 31
Calendar.................................................. 54
Woodlawn Trustees redevelops in West Wilmington BY DUKE BARTNIK
Chamber Committees........................... 57
GUIDE TO INNOVATION............................................................................................. 37
Chamber Member Benefits.................. 58
An update on projects from 1313 Innovation BY MEGAN ANTHONY
For Assistance, Contact the Chamber........................................... 60
GUIDE TO BANKING.................................................................................................. 38 Innovation in Banking BY TONY ABRAHAM
On The Cover 2015 Superstars in Business Photos by Thomas M. Nutter DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
Volume 20, Number 6 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850. Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221. 1
Message from the President The past year saw continued progress with economic and job growth, culminating with an additional 12,500 jobs added through August. Those numbers, combined with the announcement of plans for expansion by companies such as Incyte, JP Morgan, SevOne, Coroda Rich Heffron and Calpine, plus the addition of manufacturers Uzin Utz and AB Packaging to Delaware showcase the type of growth Delaware needs to create a sustainable economy. Along with these gains Commercial Development Company from St. bought the abandoned Evarez Steel site in Claymont, and began a two year environmental clean-up project. When finished they will offer the site for commercial development, which could fit nicely with Sunoco Logistics $3 billion investment used for constructing two new pipelines and refurbishing their existing refinery in Marcus Hook to service the growing Marcelles Shale Gas production. While we have seen growth in jobs statewide, unfortunately total income has lagged behind, which is reflected in stagnant personal income tax (PIT) collections. This is just not a state dilemma, it is a worrisome national trend. Turning to 2016, projections indicate continued slow growth in PIT, expected shrinking of escheat collections, loss of lottery revenue, burgeoning state health care and pension costs coupled with escalating Medicaid obligations all point to the administration and General Assembly facing a growing budget gap that could reach over $100 million. Furthermore, in September the Delaware Business Roundtable released a non-partisan report presenting evidence that the budget gap could multiply to $600 million by 2025. These problems can be solved. Anyone who lived in Delaware during the late 1970s through the early 1980s knows that a bi-partisan effort, with the support of the business community, can afford state and local leaders the leeway to make the difficult decisions necessary to accelerant economic growth. Realizing that change is constant, we need to focus on the fact that implementing a plan to grow Delaware’s economy is an opportunity. One that we can all face with resolve and confidence in the future of our state.
DELAWARE BUSINESS EDITORIAL STAFF Mark Stellini Chairman
A. Richard Heffron President
1201 NORTH ORANGE STREET, P.O. BOX 671 • WILMINGTON, DE 19899-0671 (302) 655-7221 • (800) 292-9507 • WWW.DSCC.COM
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Christina Jones Graphic Design
BOARD OF DIRECTORS Donald T. Fulton George J. Weiner Associates
Chad Moore The Bellmoor Inn & Spa Dennis M. Salter Martha S. Gilman Summit Realty Advisors, Inc. Gilman Development Company Gary R. Stockbridge Michael Houghton Delmarva Power Morris, Nichols, Arsht & Mark Turner Tunnell, LLP WSFS Bank Scott Malfitano Richelle Vible CSC - Corporation Service Company Catholic Charities, Inc. Nicholas Marsini Katie Wilkinson Fulton Bank, N.A. PNC Bank, Delaware
CHAIR
Mark Stellini Assurance Media, LLC VICE CHAIR
Salvatore J. “Chip” Rossi Bank of America TREASURER
Barry Crozier Belfint, Lyons & Shuman Certified Public Accountants Sylvia Banks DuPont
BOARD OF GOVERNORS William R. Allan Delaware Community Foundation
Rita P. Hollingsworth Alfred Lerner College at University of Delaware
John Owens Capital One
Tyrone Jones
Theodore J. Prushinski Citizens Bank, N.A.
Mike B. Berardi Wohlsen Construction Company
Christopher L. Kenny ShopRites of Delaware
James Randall Caldwell Staffing
Murray Berstein Nixon Uniform Service
Richard Kenny ShopRites of Delaware, Retired
Michael Ratchford W.L. Gore & Associates, Inc.
Julian H. “Pete” Booker Delmarva Broadcasting Company
Bernhard Koch AAA Mid-Atlantic
Robert (Rob) Rider, Jr. O.A. Newton
Jennifer Gimler Brady Potter Anderson & Corroon LLP
Nicholas P. Lambrow M&T Bank
Mark Brainard Delaware Technical Community College
Richard H. LaPenta Insurance & Financial Services, Ltd.
Linda Ammons Widener University School of Law
Kevin C. Broadhurst Comcast Robert L. Byrd The Byrd Group Timothy J. Constantine Highmark Delaware, BCBS Thomas J. Cooper Cooper Realty Associates Charlie Copeland Associates International, Inc. Ernest Dianastasis CAI Brian DiSabatino EDiS Company E. Andrew DiSabatino EDiS Company, Retired Denis Dunn AT&T, Delaware G. Kevin Fasic Cooch & Taylor, P.A. Dave Hargadon TD Bank
Stephan Lehm VanDemark & Lynch, Inc. Alan Levin SoDel Concepts Renee Lewandowski Agilent Technologies Andy Lubin Delaware Financial Group Hinton J. Lucas, Jr. DuPont, Retired John McCarthy AstraZeneca Pharmaceuticals, LP William E. Manning Saul Ewing LLP Paul M. McConnell McConnell Development, Inc. Bonnie Metz Verizon, Delaware Calvert Morgan, Jr. WSFS Bank Peter Morrow The Welfare Foundation
John S. Riley Ashland, Inc. William B. Robinson George & Lynch, Retired Richard D. Rowland Rowland, Johnson & Co., PA Greg Sawka Bancroft Construction Company Fred C. Sears, II Delaware Community Foundation W. Laird Stabler, III, Esq. Laird Stabler & Associates, LLC Richard K. Struthers Ashford Point Dian C. Taylor Artesian Water James A. Tevebaugh Tevebaugh Associates William M. Topkis Daniels + Tansey LLP, Retired Michael S. Uffner AutoTeam Delaware Clinton Walker Barclaycard US William S. Wallace JPMorgan Chase Robert W. Whetzel Richards, Layton & Finger
Pete Hayward University of Delaware, Retired
Janice E. Nevin, M.D., MPH Christiana Care Health System
John (Jack) E. Healy III Healy Long & Jevin, Inc.
Brian Nixon Invista
Harry L. Williams Delaware State University
A. Richard Heffron President
Mark A. DiMaio Acting Sr. Director, DPPI
Chuck James Senior Vice President, Membership
Marianne K. Antonini Sr. Vice President & CFO
Linda D. Eriksen Accounting Associate
Fred Miller Advertising/Retention
Cheryl Corn Executive Assistant to the President, Senior Vice President, Communications
Ken Evans Account Executive
Kelly Wetzel Program & Communication Specialist
Stuart Widom Calpine Corporation
STAFF
James DeChene Director, Government Relations
DELAWARE STATE CHAMBER OF COMMERCE
Rana Fayez Managing Editor
Rana Fayez Communications Manager
The mission of the Delaware State Chamber of Commerce is to promote an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. The Chamber will provide services members want; it will serve and be recognized as the primary resource on matters affecting companies of all sizes; and it will be the leading advocate for business with government in Delaware.
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
LEGISLATIVE PRIORITY
Turning the Economic Tide
PHOTO BY DICK DUBROFF/FINAL FOCUS
BY JAMES DECHENE
IN RECENT MONTHS much ink has been expended in publications throughout Delaware on articles focusing on the future and sustainability of Delaware’s economy. Stemming from a study commissioned by the Delaware Business Roundtable, the findings highlighted the fact that Delaware has not fully recovered from the Great Recession, and that job growth, while positive, has yielded much less in revenues from personal income tax due mostly from the fact that today’s jobs aren’t paying as much as those lost when employers like GM and Chrysler left the state. The report illustrates that state spending, if left unchecked and without significant changes, will balloon to an unmanageable amount in the near future. The state’s near-term economic picture became even bleaker after September’s DEFAC report, showing flat revenue projections going into 2016. Ever escalating employee health care, pension and Medicaid costs, coupled with decreased revenues projected from the lottery and escheat, are driving the state’s budget into the red to the tune of approximately $135 million. The question raised is obvious—where do we go from here? The easiest answer is “jobs”. Delaware needs to continue to position itself as a place where businesses incorporate, relocate, and expand. There has been some good news on this front. Calpine recently opened the Garrison Energy Center in Dover, a 300 mega-watt generating facility helping to bring lower cost energy downstate, with the ability to expand on their current site in the future. Right next door to Calpine, German floor material manufacture Uzin Utz recently opened their doors, and Incyte in Wilmington announced 400 jobs coming to Delaware. Sunoco is planning a $3 billion reinvestment into its Marcus Hook facility, and if Delaware positions itself, the state may see some of that investment on the 40 acres that crosses into Delaware. However, all of these gains and projections rest on the head of a pin. Speculation and rumor have already started as to DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
the ways the General Assembly plans to balance the FY2017 budget. Proposals to raise the graduated personal income tax by 13% on top earners, raise the franchise tax, increase gross receipts tax—all have a negative impact on businesses’ decisions to located and expand in Delaware. Instead, the State Chamber of Commerce urges the members of the General Assembly to consider implementing the following: • Undertake efforts to modernize the Coastal Zone Act—after over 40 years, the Act should be updated to allow currently unused or abandoned industrial sites to be repurposed for the next generation of manufacturing in Delaware • Consider implementing the recommendations stemming from the DEFAC Taskforce on Revenues in conjunction with proposals created by the Governor’s Taskforce on Expenditures • Focus on reigning in the costs of healthcare by requiring state employees to contribute more to their healthcare plans, as the private sector has, as well as finding ways to reduce spending on Medicaid • Reevaluate the amount of money spent on the Department of Corrections. Consider instituting a jobs-readiness program to assist in the transition from incarceration back into the workforce. • Continue the dialogue and efforts surrounding providing a quality to education to every student in Delaware so that every student graduates with the necessary skills to support them in the next stage of their life be it going on to college, entering the workforce directly or joining the military. None of these suggestions have an easy path to fruition, and if they were easy, they would have been tackled years ago. However, the fact is there remains a path forward for Delaware that includes robust economic growth and prosperity for the State and its citizens if prudent measures are implemented sooner rather than later. The Delaware State Chamber of Commerce is committed to promoting policy and legislation focused on economic growth and is looking forward to what the future brings. 3
17TH ANNUAL MARVIN S. GILMAN
SUPERSTARS IN BUSINESS AWARDS
Small Business, Great Big Event > Tuesday, November 10, 2015
RECOGNITION FOR OUR SPONSORS The Delaware State Chamber of Commerce’s Small Business Alliance and Superstars in Business Planning Committee appreciate the support and generosity of the following sponsors: PLATINUM
SILVER
FRIEND
M&T Bank Nemours Children’s Health System Saint Francis Healthcare
ab+c Creative Intelligence Artisans’ Bank Assurance Media, LLC Blood Bank of Delmarva Colonial Parking, Inc. Delaware Cadillac, Saab, Subaru and Kia of Wilmington Delaware City Refining Company Delaware Economic Development Office Doherty & Associates, Inc. Goldey-Beacom College Horty & Horty, P.A. McConnell Johnson Real Estate MySherpa New Castle Insurance, Ltd. PSEG Nuclear, LLC Rowland, Johnson & Company, P.A. TekSolv, Inc. VanDemark & Lynch, Inc. Wheeler, Wolfenden & Dwares, CPAs
Community Service Building Professional Staffing, Employee Training & Development Ronald McDonald House of Delaware William M. Topkis
DIAMOND
Bank of America The Gilman Family TD Bank GOLD
Associates International, Inc. BDO USA, LLP Belfint, Lyons & Shuman, CPAs Citizens Bank Cover & Rossiter CSC - Corporation Service Company DuPont Highmark Blue Cross Blue Shield of Delaware MilliCare by EBC Navient Foundation PNC Bank Santora CPA Group University of Delaware Alfred Lerner College of Business & Economics, Graduate & MBA Programs Wilmington University WSFS Bank
BRONZE
Back to Basics Learning Dynamics, Inc. Cooch and Taylor Delaware Community Foundation DiSabatino Construction Company Environmental Alliance, Inc. George J. Weiner Associates
GIFTS
Delmarva Broadcasting Company Diamond Technologies, Inc. Healy Long & Jevin, Inc. ADVERTISING DESIGN
Mease Communications VIDEO PRODUCTION
TELEDUCTION RADIO ADS / APPLICATION HOSTING
Delmarva Broadcasting Company AWARDS
A.R. Morris Jewelers
PRINT/ONLINE MEDIA
Delaware Business Times Delaware Today NEWSPAPER COVERAGE
The News Journal Media Group SIGNAGE
Parcels, Inc.
Sponsors as of 10/22/15
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Member
news&Notes Economic Development Committee makes a comeback BY MARK DIMAIO
Back by Popular Demand… (hint – it’s not the album by Rapper Kurtis Blow). At the suggestion of the Chamber’s Young Professionals Group, the State Chamber will reconvene its Economic Development Committee later this fall. In the early 2000s, the committee was mothballed due to a quickly expanding Delaware economy. After the housing bust, the State Chamber’s policy efforts went into supporting policies to stabilize Delaware’s economy. Much has changed over the past few years and the time is right to put additional emphasis on economic development issues.
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Mike Vanderslice, VP of Sales and Marketing for Environmental Alliance, will chair the committee and is part of the next generation of State Chamber leadership. The Committee membership will include younger executives as well as more seasoned leaders covering a diverse number of industries throughout the state. The Committee’s mission will focus on expanding economic opportunity, an issue that’s important to all Delawareans. Internally, the Committee will engage other DSCC Committees such as Tax, Transportation & Infrastructure,
Environmental and Employee Relations along with Board of Governors in developing and advancing the State Chamber’s economic development policy. As part of the mission, the Committee will partner with DEDO, County and City Economic Development Offices, as well as local chambers to promote policies that support existing industries and foster a business climate that attracts new and innovative companies to Delaware.
Global Opportunities in Hong Kong for Delaware BY STEVE BARCLAY, DIRECTOR OF HONG KONG ECONOMIC AND TRADE OFFICE From 2000 to 2014, total exports to Hong Kong have quadrupled (to US$113 million). In just a few short years Hong Kong has climbed to become Delaware’s 11th biggest exporter destination. As an extremely trade-oriented entity with virtually everything imported from all over the world, Hong Kong represents a fabulous opportunity for Delaware’s businesses to grow their trade. Hong Kong’s geographical location, at the southern gateway to Mainland China, gives the city unparalleled trade
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
opportunities. The city’s free-market focus, simple and low tax rate and free flow of information and capital comprise all the essentials that business needs to thrive in Hong Kong, in the Mainland and throughout Asia. Hong Kong acts as a super-connector between Mainland China and the rest of the world. Through a free-trade agreement with Mainland China known as the Closer Economic Partnership Arrangement (CEPA), Hong Kong has tariff-free access to the Mainland for goods produced in Hong Kong. It also
offers Hong Kong service suppliers preferential access to the vast Mainland market. CEPA is nationality neutral, anyone including Delaware producers and services companies are welcome to partner with Hong Kong companies or set up presences in Hong Kong to take advantage of CEPA. Hong Kong welcomes Delaware to take advantage of the city’s low taxes, world-class business environment and reassuring legal framework. Please visit http://www.hketony.gov.hk/ny/ businesshk.htm for more information.
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Member
news&Notes Opening the Door to Trade with Cuba A CANDID CONVERSATION WITH REP. JOSEPH MIRO INTERVIEWED BY JAMES DECHENE After nearly five decades of the U.S. trade embargo on Cuba following the Bay of Pigs invasion, President Obama and Raul Castro met at the Summit of the Americas in Panama last spring with plans to rebuild diplomatic relations. Fast-forward a few months later to August 14, a date that marks the reopening of the U.S. embassy in Cuba, the travel ban has been officially lifted. Now Americans wishing to travel to Cuba will no longer require prior congressional approval. However, the trade embargo as a whole is still in effect, with the exception of a few items. James DeChene and Delaware Business magazine had the opportunity to sit down with Rep. Joseph Miro to ask him about his thoughts on recent events as a Cuban immigrant.
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Being a Peter Pan child has had a defining influence on your life. Can you share some background on your experience coming to the US from Cuba? As a result of the Bay of Pigs invasion, President Kennedy established by executive order a program called Pedro Pan or Peter Pan. It allowed families, who had children under the age of 16, to send their children to the US under the care of organizations like Catholic Charities. These organizations took in 14,342 Cuban children from late 1961 to about 1963. In my case, I came here by myself, I am an only child. I was 13 ½, my dad had passed away and my mother and grandmother decided to send me to this country. I arrived in Florida at a camp called Camp Matecumbe. Only boys
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were housed there. I was there from March 29 through July of 1962. One day I was called to the camp office and told “Your time of relocation has come and you have a choice.” The choice was Albuquerque, NM or Wilmington, DE. I saw on the map behind the camp officer the word ‘Philadelphia,’ I very quickly said, “I go here.” Well, it wasn’t Philadelphia, it was Wilmington. I knew
Representative Joseph E. Miro has represented the 22nd Rep District in the Pike Creek Valley since 1998. A former teacher, Mr. Miro serves on the House Appropriations Committee, Education Committee, Health & Human Development Committee and Joint Finance Committee.
Philadelphia from reading about the history of the US and of course, the Phillies. The Phillies had a AAA team in Cuba; I followed baseball as a kid. I came to Philadelphia then I was out to
Wilmington in about three hours. I went to school at Salesianum for the first year and lived in a house on Broom Street with 21 other boys. I was there for a year and three months until my mother and grandmother came to this country.
How difficult was it for your mother and grandmother to emigrate from Cuba? They were scheduled to leave early on October 23, 1962. The night before Kennedy declared the blockade of Cuba due to the missile issue. Their visa was cancelled and they did not have the opportunity to leave until May of 1963. The prisoners of the Bay of Pigs were being exchanged for boats full of medicine and supplies. My mother and grandmother came on the last boat, landing in Miami. They were sponsored by the Christ Our King Church. It was the best thing that could have happened to my family.
What are your thoughts on opening trade relations with Cuba? What about the concerns with human rights violations? The embargo really served no purpose but to damage relations with the US. The people were the ones that were suffering, not the government. Every other country in Europe and throughout the world has some type of relationship with Cuba. I have visited Cuba twice and quite frankly, what you see there are the investments from the Italians, Germans, Canadians, and Spanish. The hotel chains and businesses that are operating are specifically in areas with tourism. The US companies have not been at the table, creating a disadvantage for
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
“There is a book called Waiting for Snow in Havana. It is the story of Pedro Pan. It could be translated into my story.” – Representative Joseph E. Miro Americans and American companies to really invest, prosper and do business with Cuba. I’m glad to see that the embargo is coming to an end. Should there have been some type of prerequisite for human rights? I think that is something that should have been done because it’s a country where if you oppose the government, you’re going to end up in jail. There is no free election, there are no elections, period. Certainly I think that there should be some ties. By the way, we have significant trade with China, which has many human rights issues.
Should there be a political change in Cuba before having trade relations take place? I went to Cuba in 2007 under Governor Minner’s Administration to investigate possible trade opportunities. Even when the embargo was enforced, there were certain products that you could trade with Cuba; primarily agricultural products. As a result, we did sell some things to Cuba, however, it was very difficult to transact business. On a personal level, I felt safe and moved freely. At least we thought we moved freely, maybe we were followed. We did not detect that. I returned three years ago with my entire family. I saw somewhat of a change from 2007. People had better clothing, a little more food and a few more businesses were opened by Cubans themselves in an attempt to bring tourism to those hotels and restaurants. Many of the old buildings had been retrofitted. However it was clear that we were not in a democracy by any means, we were a long way away from it. The
government had a little more of a loose grip on the people.
Recently Castro has said he felt the US owes Cuba reparations for the lost revenue due to the embargo. Do you see any sort of merit in this charge? Well there’s an easy answer. I think the government of Cuba needs to pay reparations for the American companies that they confiscated in 1959 - 1960. If we are going to talk about paying money, I think it is the Cuban government that has to pay the American companies for all the properties they took over.
From your viewpoint, do you think the embargo has created a market for Delaware companies? I have been working with Secretary of State Jeff Bullock and with Rebecca Faber at the World Trade Center, to do a trade mission to Cuba. It will happen, if not this year then early the following year.
Going forward without an embargo, do you see Delaware companies engaging in trade opportunities with Cuba? Absolutely, there are many companies that see it as an opportunity. There is significant need for paint, glass, wood, construction material, as well as medicine. Agriculture is more secondary. They have been bringing pregnant cows in from Argentina and other South American countries to revitalize that industry. There is a great need for cars, auto parts, you name it. Quite frankly, the country is in bad shape; there is a lot of poverty. The question is: Does the
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
Cuban government have money to pay for this? Their big export market is cigars and rum. Tourism is their real jewel. Companies that do business with Cuba will need assurance that they are going to get paid. The Port of Wilmington should play a big role just based on our East Coast location alone. The real beneficiaries, of course, are the ports in Florida, New Orleans and Texas. That said, the Port of Wilmington has an opportunity here to expand trade opportunities with Cuba.
Delaware is not Miami. As a Cuban American, why does your viewpoint differ on the embargo? I think you have a generational issue here, as well as a geographical issue. I’m a first generation immigrant. I came here very young and grew up in a different part of the country. I was educated in a different environment from the Cubans in Miami. It is a good thing for our American companies. I think in terms of the economy, opening doors and trying to get more business into an economy that needs it. It will help small business people, who in my opinion, are the backbone of the economy in Delaware. We need to help the small business people grow. If we open trade with Cuba, they will benefit the most. James DeChene, Director, Government Relations, Delaware State Chamber of Commerce. jdechene@dscc.com
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Member
news&Notes New Calpine Plant in Dover, DE is operational and doing well
BY DUKE BARTNIK
Calpine and government officials gather A 309-megawatt Garrison to cut the ribbon on the Garrison Energy Energy Center, the newest Center - a new, state of the art, energy plant in Calpine’s fleet located efficient and environmentally responsible in the Garrison Oak Technical power plant that will serve Delaware and Park in Dover, Delaware, began the mid-Atlantic region. commercial operations in June 2015. Federal, state, and local officials gathered on October 1, 2015 for a dedication ceremony at the plant. “This facility affirms our state’s guiding principle that what’s good for our environment is also good for our economy. Construction of this project put hundreds of Delawareans to work and supported Calpine’s business in Delaware, while also building on our state’s dramatic transition to cleaner energy that is more cost-effective for consumers and helps fight climate change.” said Governor Jack Markell. He added, “[it] represents more progress toward a vital goal for Delaware’s future….powering our state with cleaner, more efficient, energy.” Calpine is America’s largest generator 18 full-time professional operations of electricity from natural gas and personnel. A $2.5 million grant from geothermal resources. They serve the State of Delaware’s New Jobs customers in 18 states and Canada, Infrastructure Fund assisted in offsetting specialize in developing, constructing, the cost of constructing a six-mile owning and operating natural gaspipeline expansion, improving natural gas fired and renewable geothermal power availability for others in the region. plants that use advanced technologies “As public policy increasingly to generate power in a low-carbon and recognizes the importance of investment environmentally responsible manner. in environmentally responsible technology, The facility cost about $300 million to flexible and efficient turbines utilizing complete and employed approximately clean, domestic natural gas will fill an 450 craft labor workers on the project even more significant role in supporting during peak construction, along with the nation’s power grid. Calpine is
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proud to bring the state-of-the-art Garrison Energy Center online to help Delaware achieve the emission reductions targets set in the U.S. Environmental Protection Agency’s recently announced Clean Power Plan,” said Calpine CEO Thad Hill. About 1 million people live in the state of Delaware, equating to roughly 335,000 homes. The new Garrison Energy Center will be capable of supplying two-thirds of these houses with electricity, a significant increase over the past. Before this facility, the state of Delaware was a net importer of energy- meaning it would have to buy generated electricity produced and transported from the region, instead of supplying it domestically. This impacted those living downstate in the form of higher energy costs because the further energy has to travel, the costlier it is. Calpine’s facility goes a long way toward reducing significantly annual electricity costs for downstate residents. Dover Mayor Robin Christiansen stated that “today’s dedication of an advanced, energy-efficient electric generating facility at the Garrison Oak Technical Park fulfills a longstanding vision for Dover.” He added, “Calpine has enhanced the generating supply infrastructure, increased electric reliability and afforded Dover the opportunity to obtain costeffective power. All of these factors continue to help make Dover a great place to manufacture, and a preferred location to live, work and play.”
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
BUSINESS SPOTLIGHT
Heritage Shores: a special place
BY DENEE CRUMRINE “For a day or a lifetime, Heritage Shores is a special place,” promises General Manager, Robert H. Anen, CCM. Whether you’re perusing its long list of amenities, scrolling through photos of its stunning grounds, or noticing its capacity to host memorable events, special is certainly a word that comes to mind. Heritage Shores caters to a range of needs and wants one might find on the list of finer things in life, presenting quality and impressive options for golfer, resident and visitor alike. The Heritage Shores golf course was designed by Arthur Hills, a well-known golf course architect in the U.S. and is managed by industry giant Billy Casper Golf. Its 18 holes sit on over 7,000 yards in a par-72, links-style layout and challenges golfers with a variety of elements, like water in play and strategic bunkers. If you’re not ready to hit the green, they welcome you to their first-class practice facility and invite you to partake in private or group lessons, or variety of clinics taught by PGA level instructors. Those familiar with the 2015-16 Best in State course know some major changes are happening on site. Golfers can expect a change of flow due to a switch of the 9th and 18th holes. The reroute allows for a smooth transition from the last hole to another update, a new public retail space. ‘The Sugar Beet’ will offer prepared foods, beverages, apparel, souvenirs and locally sourced items to golfers fresh off the green, to residents of their 55 and better community, and even to the weekend vacationer. While those finishing touches are completed,
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everyone can continue to enjoy the 28,000 square-foot clubhouse, providing scenic views of the course, tasty fare at Passwater’s Restaurant, and merchandise offerings at their pro shop. Heritage Shores’ premier onsite community is also bustling with change. These homes, designed for ease and comfort, come in a variety of layouts and offer a plethora of upgrades and customizations. As they implement Phase 3 of their planning. Residents and prospective residents can expect new dining, shopping and entertainment opportunities, additions to available housing choices, and expanded recreational amenities. And the improvements won’t stop, “Our team will work tirelessly to exceed expectations by implementing new pro-
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
grams and special events to deliver an amazing, unmatched experience,” says Aren. Don’t feel slighted if you’re not ready to join the Player’s Club at their awardwinning course, or to sign off on a floor plan, because Mr. Aren’s statement is all-inclusive, as much of the Heritage Shores luxuries and services are available to the public. Heritage Shores is a gorgeous wedding or reception site, stands as a classy option for corporate meetings, and offers space, both in- and outdoor, for hosting your next gathering. So schedule a tee time for your next trip to lower Delaware, make reservations to sample the weekly specials at Passwater’s Restaurant, or start planning your annual business retreat. Heritage Shores is certain to deliver.
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Member
news&Notes NONPROFIT SPOTLIGHT:
WHAT’S NEXT FOR FRED SEARS? BY RANA FAYEZ
Fred Sears is a familiar name among members of the Delaware business community, most recently known for his 13 year tenure with the Delaware Community Foundation (DCF), Sears has accomplished a lot for the state of Delaware. Under his watch, the DCF has tripled its long-term charitable funds and increased assets under management to $285 million. Sears is also a familiar face in the banking world where he worked for 38 years, most notably as President of Commerce Bank in Delaware. Regardless of his intentions to retire at the end of the calendar year, Fred Sears will continue in his most comfortable role, serving the state he loves. He was recently appointed Chair of the Expenditure Review Commission by Governor Jack Markell and will continue to serve on at least nine or ten of the current boards and commissions he is currently on. Delaware Business (DB) had the chance to catch up with Mr. Sears with a few questions and a trip back in time for a look at his illustrious career.
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Where are you from? I was born in Delaware in what used to be known as Wilmington Hospital, now a part of Christiana Care Health System. My family lived across the river from the Brandywine Zoo; my mother walked home with me from the hospital. My father was in the military in WWII so he was not around at the time. My education was through Mt. Pleasant elementary
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school, Alfred I. DuPont junior high and Wilmington Friends for high school. I continued at the University of Delaware for my under graduate and graduate degrees so I never ventured far from Wilmington. In the 1800s my mother’s family had livery stores selling horse and carriage and agriculture supplies at the corner of Front and Orange, now Martin Luther King and Orange. We had one of the first car dealerships in the area on N. Market Street in the 1920s My great uncle was a city councilman. I did not find that out until I became a councilman in Wilmington 1976. My wife was born in Delaware and both of our parents were born in Delaware. I can actually trace my mother’s side of the family in Delaware back to the mid 1700’s.
How did your career start? I majored in business at the University of Delaware. I didn’t have a job when I graduated in 1964, but my father encouraged me to apply to the local banks. Fortunately, Delaware Trust was looking to hire a management trainee with a business degree and I applied at the right time. After 18 years with Delaware Trust and becoming the bank’s first VP of Business Development, I moved to Wilmington Trust in a similar position, and then vice president of customer service-related products at Beneficial National Bank. My banking career culminated with my job at Commerce Bank as Delaware Market President.
What kind of work were you involved with when you worked for the city of Wilmington? My good friend, Mayor Tom Maloney, asked me to take a leave of absence from the bank to serve as Director of Finance and later as Director of Economic Development from 1973-76. I followed up by running for City Council and served two terms from 1976 to 1984. I continued working with the City on a volunteer basis after I left Council serving as chair of the Downtown Wilmington Improvement Corporation, the Wilmington Economic Development Corporation and the Wilmington Waterways Commission. I continue to serve today as chair of the Wilmington Economic Financial Advisory Council and as treasurer of the Wilmington Housing Partnership.
How did you transition into the nonprofit world? Jim Gilliam Jr. called me while I was sitting in my office and said “I have a job for you.” I said “Jim, I already have a
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
job, you are calling me at my office and you are a customer of mine.” He asked me to run the Delaware Community Foundation. I was hesitant at the time but accepted it after some serious contemplation. I called my good friend Peter Morrow, he said “Do it, Fred.” Jim teamed up with other DCF board leaders, Judy Hoopes and Don Kirtley and they convinced me to make the move. What’s so great about working at the Delaware Community Foundation is that I am still able to do all the volunteer work I enjoy. In addition to the Expenditure Review Commission I also serve on the State Council for Development and the Port of Wilmington boards along with Christiana Care, Leadership Delaware, United Way, Rodel Foundation, Beau Biden Foundation and DANA boards of directors and as an advisor to TD Bank and Fraunhofer USA. I’m privileged to work with a great staff and outstanding committed board of directors at the DCF.
What would you say was your favorite project? It really is difficult to pick, but one of my favorites was starting the Next Generation Board. We had some young adults in their early to mid-thirties, they wanted to get involved with the community but did not know how to do it. The Board has about 35-40 members, they have their own fundraisers and their own grant making. They really know how to run their own foundation. One of them left to become head of Saint Michael’s, another is on the board of the Opera House and one of them is on
the Girls on the Run Board. They do site visits with the applicants and have had the opportunity to learn about Delaware. They said “Wow Mr. Sears, we went to this orphanage in Delaware, we didn’t even know there was one here.” Every three years they pick a different funding focus. In past years they have focused on infant mortality, after school programs for kids at risk, childhood obesity but currently their focus is on STEM programs. We are on our fourth chair, his name is David Arthur. Dave works at the University of Delaware.
As I’m sure you know, there are many young professionals out there that look up to you. What kind of advice would you give? Keep an open mind, always look for opportunities. Part of what I’ve accomplished has happened because I’ve been out there involved in the community. Running golf tournaments, dinners and breakfasts, you can see who’s committed and who you can count on. You can pick and choose what you really want to do, what makes you feel good about life. I loved being a banker for many years but this job is unbelievable. I’ve found the secret that so many people look for. That secret is really enjoying work, not
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
being dragged to work, but waking up looking forward to going to work. Sometimes it is hard on the home front because I pretty much start every day with an 8am breakfast meeting and my day is not usually over until 7p.m. or 8 p.m.
Anything else? It was 1976 when I was elected to city council and we got married in 1977. Those first eight years of our marriage I served on council. We met every Thursday from 7 p.m. to 10 .p.m . The reporters would call me at home after the meetings and ask for comments. IT wasn’t the best way to start a marriage and raise young children but Jo Ann has always been supportive. I have to say it does help that we have the same political persuasion.
What are grateful to have more time for during retirement? No real plans. Maybe take a few weeks off and do some soul searching about how much and where I want to continue to be involved in the community. I’m definitely not going anywhere and I intend to stay involved with the community at a level where I can be most helpful while still making more time for my wife and grandchildren.
Fred C. Sears II has been President and CEO of the Delaware Community Foundation since December 2002. Through his work with the Foundation, he encourages individuals, businesses and organizations to engage in long-term charitable giving to improve the statewide community, now and in the future. Fred has served as a community leader in the greater Wilmington area and with organizations serving residents throughout Delaware for over 45 years.
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Member
news&Notes Painted Stave Distilling ADVOCACY IN THE BEVERAGE INDUSTRY BY HEATHER GRIES Named as the Delaware Distillery of the Year in 2014 at the New York International Spirits Competition, Painted Stave Distillery is brewing up progress in Smyrna. Ron Gomes Jr. and Mike Rasmussen have stopped at nothing to grow their business and support the local community. In the summer of 2011 Gomes and Rasmussen realized a shared dream
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Ron and Mike worked with Dogfish Head and Nassau Valley winery to pass new legislation that would benefit the entire craft community. Building off already active legislations, the Painted Stave team researched craft laws across the nation to include in the new legislation. Ron and Mike said they wouldn’t be here today without this partnership because both partners
Building off already active legislations, the Painted Stave team researched craft laws across the nation to include in the new legislation. to open a stand-alone distillery. The duo wanted to grow a brand, a friendly name in craft spirits, focusing on using local agricultural products, that wasn’t your typical restaurant and bar. In the winter of 2012, Ron and Mike met with the state only to learn the current laws did not fit their vision for the business and went to work.
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provided “paper weight”, the ground work for legislation to be passed. Ron Gomes referred to themselves as the “unproven new kids on the block” because the distilling community is very small. Feeling blessed that Delaware is small and a great place to do business, Ron and Mike had a lot of support from the community and the ABC
commissioner on their side. Delaware’s small size provided easy access, putting them in contact with important appointed officials needed to make this legislation happen. In the end, Painted Stave and their partners were able to move this new legislation to the Delaware General Assembly in April 2012. Delaware now has one of the most accommodating Craft Distilling laws in the nation. With new legislation, Painted Stave could further their business vision and give tours of their facility and legally give patrons the option to sample the product and purchase it on site. Painted Stave prides themselves on getting all their raw material necessary for production from local farmers, stressing how important forging these relationships were in the business opening process. In a lot of cases farmers will exchange product for the grains from the distillery to feed livestock, a solid foundation for the relationship. Their craft spirits primarily sell on the east coast in stores like Total Wine and in Maryland and Washington D.C., on their website you can search for a local distributor. Candy Manor Gin, a big seller for Painted Stave, combines a different set of botanicals providing an unrecognizable taste of the spirit. Painted Stave is also known for their Scrapple Vodka built for a bloody marry the team calls “off the hoof.” In November of this year, Painted Stave will be releasing the first ever craft bourbon in the state of Delaware.
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
WELCOME New Members GIRLS INCORPORATED OF DELAWARE
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issues they face. Girls Inc. gives
25 years of experience Dr.
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designing the first platform that
organization whose mission is, “to inspire all girls to be strong, smart, and bold.” Girls Inc. of Delaware is an affiliate of Girls Inc. which was founded in New England in 1864. Our research-
SIMON & CO.
productivity and job satisfaction
130 Hickman Road, Suite 10 Claymont, DE 19703 (302) 792-2515
while increasing costs of doing
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15 Reads Way, suite 100 New Castle, DE 19720
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centers in Chicago and northern
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DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
13
WELCOME New Members CONTRACT TEMPS, INC.
WILMINGTON FLOWER MARKET, INC.
grout service. The company
SODEL CONCEPTS
is family-owned and looks forward to serving its neighbors
businesses and employees,
P.O. Box 3525 Greenville, DE 19807 www.wilmingtonflower market.org (302) 995-5699
PO Box 49 Rehoboth Beach, DE 19971 www.sodelconcepts.com (302) 841-7703
LINDY POWERS PHOTOGRAPHY
winning restaurant group
remove the challenges and
Wilmington Flower Market Inc.
located on Southern Delaware’s
headaches faced by both,
is a tradition, a corporation
and create a new way of
and an all volunteer fundraising
working to revolutionize the
organization dedicated to
1334 Park Avenue West Chester, PA 19380 www.lindypowers.com (610) 347-1079
face of Human Resources.
improving the lives of Delaware’s
Lindy Powers began her
company, and a food truck,
Whether you’re a business or
children. Most Delawareans
association with the photographic
collectively receiving over 50
an employee, Contract Temps
are familiar with this annual
image as a model in the U.S.
Best of Delaware awards. As
is your fully operational HR
event, but for the volunteers, it
and Europe in the 1970s. In high
an independent, chef-driven
department. Flexible employees
is a year’s worth of hard work
demand for ten years, she worked
restaurant group, we are
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and planning, capped off by
with major photographers, fashion
committed to our founder, and
healthcare, 401(K), dental,
a fun-filled three-day event at
designers and directors, including
recipient of the 2014 James
optical, holiday entitlements
Rockford Park. The dedicated
a year of making television
Beard Humanitarian of the Year
and training. Customers benefit
volunteers of Flower Market
commercials with Federico Fellini.
award, Matt Haley’s vision of
from a reliable, flexible, skilled,
work with one goal in mind and
It didn’t take long, however, for
creating beautiful simple food,
workforce that is security
that is to help make children’s
Lindy to become fascinated with
developing talented employees
checked and monitored.
dreams come true. When you
the view from the other side
and supporting the communities
Wherever they are needed,
visit the Flower Market, you will
of the lens. In the early 1980s,
in which we do business.
whenever they are needed, for
feel the excitement.
Lindy shifted to a career as a
1000 N. West St., 19801 Wilmington, DE 19801 www.ContractTemps.com (302) 295-3882 Bridging the gap between
however long they are needed.
in Delaware, Pennsylvania and Maryland.
SoDel Concepts is the award-
99 Hollywood Street Bethany Beach, DE 19930 (302) 539-3200 www.bboceansuites.com
2602 C Philadelphia Pike Claymont, DE 19703 www.zenmax.us (302) 246-5479
10 concepts in 10 years which include 8 restaurants, a catering
commercial photographer.
DELAWARE CENTER FOR THE CONTEMPORARY ARTS
PARKE BANK
200 South Madison Street Wilmington, DE 19801 www.thedcca.org (302) 656-6466
ZENMAX, LLC BETHANY BEACH OCEAN SUITES
Culinary Coast. We have built
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1610 Spruce St #2B Philadelphia, PA 19103 www.parkebank.com (866) 727-5325
exports.
Parke Bancorp, Inc. was
volunteer group of artists and
incorporated in January 2005
arts patrons, the DCCA made
Experience the magic of
Founded in 1979 by a small
the Delaware Eastern Shore
BRADLEY SERVICE, LLC
while ParkeBank commenced
its focus the promotion of
and add world class style
operations in January 1999.
growth and understanding of the
ParkeBank is a full service
contemporary arts in Delaware.
commercial bank, with an
It started in a former sheet-metal
emphasis on providing personal
fabricating factory and moved
the Bethany Beach Ocean
265 N. Dupont Highway, Suite 8 New Castle, DE 19720 www.MyBradleyservice.com (302) 276-9777
and business financial services
several times, finally finding a
Suites offers 112 suites, each
After being in the cleaning
to individuals and small-sized
permanent home in 2000.
with its own private balcony
industry for nine years, Sean
businesses. ParkeBank’s
featuring unparalleled views
Bradley decided to start his
deposits are insured up to the
DELAWARE STEM ACADEMY
of the beach, boardwalk and
own business in 2013. The
maximum legal amount by
our quaint beach town. Step
company specializes in many
the Federal Deposit Insurance
out of the hotel and stroll
cleaning areas such as home &
Corporation (FDIC). Parke
along Bethany Beach’s famous
office, window washing, power
Bancorp’s common stock is
2049 Larchwood Road Wilmington, DE 19810 (302) 993-6993 destemacademy.org
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washing, lawn & landscaping
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The Delaware STEM Academy
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with the recent addition of
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is a non-profit charter high
attractions.
carpet cleaning and tile &
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school approved by the
and sophistication to your Bethany Beach escape. Newly constructed in 2015,
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
MS. TEMEKA SHEPPARD VOICE TALENT
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options for any lifestyle.
lease, while negotiating the
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of committed engineering,
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measure our success on the
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finance and educational leaders
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growth we bring to the Delaware
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to captivate and motivate you to
area. Our dedication to quality
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listen to what she has to say. For
and well-built developments
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from being consoling, peaceful
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available medical, industrial,
Delaware Department of Education and scheduled to open in September 2016. Its Board of Directors consist
GEMINI JANITORIAL SERVICES
you are looking for a velvet edge
14 Ashley Pl Wilmington, DE 19804 (302) 654-5310 geminillc.net
that is classy and eloquent she
At that time, Janet Killian
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JEWISH FEDERATION OF DELAWARE
office, and retail space in
WORLD CAFE LIVE AT THE QUEEN
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500 N Market Street Wilmington, DE 19801 (302) 994-1400 queen.worldcafelive.com
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DE, is located in the completely
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Our relationships with building level of Tenant advisory services for your commercial
residential cleaning. She grew
101 Garden of Eden Rd Wilmington, DE 19803 (302) 427-2100 www.shalomdelaware.org
the company carefully, one team
Welcome to the world of
venue operates on two stages,
member and client at a time.
Federation, inspired by the
their intimate Upstairs Live
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changes in the industry over
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Downstairs Live theater for up to
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responsibility inspire them to
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P.O. Box 525 New Castle, DE 19720 (610) 812-9997
best value for your investment
improve the quality of life for
dining establishment with private
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because we take the time to
people in our community, in
entertainment spaces for your
businesses in Wilmington.
assess your needs carefully.
Israel and in over 70 countries
special event.
decided to focus on providing commercial janitorial services after spending years in
real estate needs that will meet
refurbished Queen Theater. The
WILMINGTON SMALL BUSINESS CONSORTIUM
mobilize the Jewish Community
CHICAGO SKY
DELAWARE SMALL BUSINESS STRATEGIC CONSORTIUM
MANAGING CHANGE, LLC
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PO Box 9313 Wilmington, DE 19809 (844) 674-4543 organizedforlifedelaware.com
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community coalition, grounded
Professional Women’s NBA
A consortium of start-up
in organizational and enterprise
in Jewish teaching and heritage,
team, based out of Chicago, IL.
businesses in Delaware.
change management. My
to strengthen the State of Israel,
clients and primary contract
the Global Jewish Family and
SB REAL ESTATE, LLC
LS POWER DEVELOPMENT, LLC
vendors see me as a purveyor
Local Organizations in order to
of adult learning programs,
further the survival of the Jewish
methodologies and a
people.
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1001 19th Street North, Suite 1200 Arlington, VA 22209 www.lspower.com (571) 384-7103
every day. Their mission is to
future. Their vision is to bring
performance improvement consultant. Serve Small & Middle
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Market companies (5Mil - 500Mil
Care, Financials, Information
116 East Scotland Drive Bear, DE 19701 (302) 832-7100 www.reybold.com
Technology, Telecommunication
Built upon 40 years of real
benefit from over 30 years of
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estate experience, Reybold
experience helping companies
in revenue) in the Industrials, Consumer Discretionary, Health
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
Development of new electrical energy transmission and distribution projects in Delaware.
When you rely on SBRE, you
15
CERTIFIED PUBLIC ACCOUNTANTS & ADVISORS
Nile Kinnick Jr. won the Heisman Trophy in 1939.
We kicked off in Delaware that same year and have maintained a reputation for trust and client satisfaction ever since. /CoverRossiter @CoverRossiter
Wilmington | Middletown www.CoverRossiter.com | (302) 656-6632
Josiah Marvel Cup
Now accepting nominations...
The Delaware State Chamber of Commerce is asking members of the business community to nominate worthy recipients for Delaware’s most prestigious business award, the Josiah Marvel Cup. The award was established by the State Chamber to honor a Delawarean who has made an outstanding contribution to the state, community or society. The Cup is awarded in honor of the memory of Josiah Marvel who reorganized and was the first president of the State Chamber in 1913-1914. The award was presented to Marvel upon his retirement. For more information or to nominate somone you know, visit www.dscc.com to download the nomination form or call Cheryl Corn at (302) 576-6572.
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015
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From left: Chip Rankin, Marshall Downes, Deenis Groom and Jennifer McKenzie
Sep 24 rences @UDConfe ope #P e th h it w g “Just hangin of t gh ng a ni (and enjoyi 5” )! #DNS201 networking
DSCC’s Fred Miller played referee at Mark Stellini’s ‘Beat the Chai rman’ hole during our an nual Chambe r Chase.
Sep 24 ordano @whismangi at o Giordan “Whisman ation. etworking St Delaware N 15 20 ns ! #d Come see us GCPAS” #netDE #W
Sep 24 E @WWFH_D ll of ha ll fu a g in Great evenin S2015 with @ N vendors at #D r! #netDE be m ha eC at St DE
From left: Senator David McBride, Dennis Salter, Rich Heffron, Pat Delle Cave and John Casey
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
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A group of DYPN members worked together to swing through the trees and complete the Go Ape zip line course at Lums Pond State Park.
Rob Book of the Delaware Electric Cooperative poses at DEC’s hole contest with his team: Jim Taylor, Senator Ernie Lopez and Jamie Nutter.
Major General Francis D. Vavala took a quick snapshot in front of the Delaware National Guard’s Humvee at the Delaware Networking Station on September 24.
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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OLD LOGO
DEMEP SERVICES DELAWARE MANUFACTURING EXTENSION PARTNERSHIP
The below list is a sample of some of DEMEP’s most popular service offerings. However, DEMEP is able to bring together resources to provide any type of training that a manufacturer may need. • Principles of Lean Manufacturing with Live Simulation • Value Stream Mapping
YOUR PARTNER IN MANUFACTURING NEW LOGO
• 5S Workplace Organization and Standardization (Creating a Visual Workplace) • Set-up Reduction/Quick Changeover • Total Productive Maintenance (TPM) • Performance Measurement for Lean Enterprise • Leadership for Value Stream Management
The Delaware Manufacturing Extension Partnership (DEMEP) is one of the state’s “hidden” treasures. The 501(c)3 non-profit was created by Delaware manufacturers and the Delaware Economic Development Office in 1993 to help Delaware manufacturers stay competitive in a global economy.
• Poka-Yoke (Mistake Proofing)
There are 60 Manufacturing Extension Partnerships (MEPs) throughout the country. Some are run through partner organizations, while others are independent. DEMEP functions on behalf of Delaware Technical Community College, and is based at the College’s Stanton Campus.
• Standardized Work
As part of the national network of MEPs, DEMEP agents have access to the experiences and knowledge of fellow agents across the country including the National Institute of Standards and Technology’s (NIST) Hollings MEP partnership.
• Tools and Techniques for Problem Solving • Team Building for a Lean Culture
• Cellular/Flow Manufacturing • Lean Office & Administration: Value Stream Mapping for Non-Production Processes (Office Value Stream Mapping) • Pull/Kanban • Practical Statistics Tools • Design of Experiments
So what does this all mean to the small and medium-sized manufacturers in the state of Delaware? It means that they can look to DEMP as a trusted business advisor, who can help companies create (Lean) Continuous Improvement Cultures and implement Quality Management Systems. Beyond this type of training and consulting, DEMEP has access to the entire MEP network and resource partners to help companies find new ways to accomplish their goals.
• Essential Leadership Skills for a World Class Enterprise
Our Mission
• (DRG) Driving Revenue Growth
“We provide cutting edge services and leverage our partnerships, community connections and technology resources to enable Delaware manufacturers to innovate, create more jobs, increase their profitability and successfully contribute to Delaware’s economy.”
• ISO9001 Overview of the Standard • ISO9001 Internal Auditing – A Process Approach. • Six Sigma Greenbelt and Blackbelt • Strategic Planning
• First Line Supervisory Training • Health & Safety • Health & Safety Training
Our Vision
• Lean Product Development: Reducing Time in New Product Development
Grow and transform manufacturing in Delaware, leading to new jobs, profitable companies and renewed pride in our manufacturing sector.
• Lean Product Design: Reducing Cost in New Product Development
To learn more about DEMEP’s services and training, visit www.demep.org or call 302.283.3131.
• 3P: Production, Process, Preparation • Supply Chain • A3 Report Writing • ISO 14000 • ISO/ TS 16949 – 2002: The new global automotive QMS standard • Additional ISO Course Available Upon Request • Innovation Engineering Jump Start, For Small & Mid Sized Companies
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
SUPERSTARS in Business
Making up more than 85 percent or our membership, small businesses are the backbone of the Delaware economy. Every year, The Delaware State Chamber of Commerce (DSCC) and the Small Business Alliance (SBA) honor businesses that have truly by going above and beyond. All of these honorees have been in business for at least three years, are small businesses based on number of full-time employees, and are members of the Delaware State Chamber of Commerce. Awards of Excellence are also granted to deserving companies. Since 1998, Superstars in Business has recognized and honored businesses that have gone above and beyond. 2015 SUPERSTARS IN BUSINESS AWARD WINNERS Girl Scouts of the Chesapeake Bay (Nonprofit category) This organization serves nearly 10,000 girls in grades k-12 and 4,000 adults on the Delmarva Peninsula. While offering girls and young women personal growth and leadership experience, the Girl Scouts of the Chesapeake Bay also coordinates girl-led community service and programs ranging from science and technology, business and economic literacy, and outdoor and environmental awareness. The GSCB experience aims to promote self-discovery, connecting with others and taking action to make the world a better place. Back to Basics Learning Dynamics, Inc. (1-24 employee category) Founded in 1985, Back to Basics Learning Dynamics, Inc. has grown from a sole proprietorship providing 1-on-1 tutoring to children and adults in only a handful of subjects into a full-service education company which serves children, adults, schools, districts, corporations and the government. As Delaware’s only Department of Education approved 1-on-1 private school, the company has expanded its translating and interpreting education services to include 16 foreign languages and sign language.
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
Bernardon (25-59 employee category) Established in 1973, Bernardon has been continuously operating for the past 42 years. The firm specializes in regional architecture, interior design and landscape architecture with offices in Wilmington, Delaware and Kennett Square, Pennsylvania. Bernardon aims to provide client focused, high quality and fiscally responsible design and management services in an environmentally sustainable matter. The firm prides itself on leadership, resilience and unwavering focus to serve their clients. SoDel Concepts (60-150 employee category) SoDel is a multi-faceted hospitality company based in Rehoboth Beach, operating eight restaurants, a catering company, a hospitality management company, restaurant consulting company as well as a craft soda company. SoDel also have a charitable foundation. Company founder Matt Haley had a vision and created a plan during the time he was incarcerated after enrolling in a prison culinary program. A part of the company mission is based on Haley’s belief in everyone deserving a second chance, and “to celebrate one’s own success, one must give to those who are less fortunate.” The 2015 Award of Excellence are presented to runner-ups in each category, the winners are as follows: The First Tee of Delaware (Nonprofit category), Sussex Printing Corporation/The Guide (1-24 employee category) Bramhall + Hitchen Insurance (25-59 employee category) and Belfint, Lyons & Shuman, CPAs (60-150 employee category). 21
Superstars in Business 2015 SUPERSTARS IN BUSINESS AWARD SELECTION COMMITTEE
2015 MARVIN S. GILMAN SUPERSTARS IN BUSINESS PLANNING COMMITTEE
Mr. Terrence Barclift
Mr. Shawn Williams
Mr. Kenneth Anderson
Mr. Jack Healy, Iii
Bank of America
Bryn Mawr Trust Company of
Delaware Economic Development
Healy Long & Jevin, Inc.
Ms. Pam Cornforth
Delaware
Office
Mr. Stephan Lehm
Ronald McDonald House of
Mr. Larry DiSabatino
Mr. Terrence Barclift
Vandemark & Lynch, Inc.
Delaware
DiSabatino Construction Company
Bank Of America
Ms. Donna Masley
Mr. Donald Fulton
Ms. Priscilla Turgon
Ms. Pam Cornforth
Masley Enterprises, Inc.
George J. Weiner Associates
Professional Staffing, Employee
Ronald Mcdonald House
Mr. Chad Moore
Mr. David Hargadon
Training & Development
Mr. Lawrence Disabatino
Bellmoor
TD BANK
Mr. Chip Rankin **CHAIR
Disabatino Construction Co.
Mr. Mario Patone
Mr. Christopher Scarpitti
MilliCare by EBC
Mr. Joseph Farley, Jr. **Chair
Colonial Parking, Inc.
WSFS Bank
Associates International, Inc.
Mr. Chip Rankin
Ms. Martha Gilman
Mr. Donald Fulton
Millicare By Ebc
Gilman Development Company
George J. Weiner Associates
Mr. Chris Scaripitti
Mr. Joe Farley, Jr.
Ms. Janice Giannini
Wsfs Bank
Associates International, Inc.
Paradigm Associates, Llc
Ms. Priscilla Turgon
Mr. Kenneth Anderson
Ms. Martha Gilman
Professional Staffing
Delaware Economic Development
Gilman Development Company
Mr. Shawn Williams
Office
Mr. David Hargadon
Bryn Mawr Trust Company of
Td Bank
Delaware
2015 MARVIN S. GILMAN SUPERSTARS IN BUSINESS SPONSORS* PLATINUM
MySherpa
VIDEO
Nemours Children’s Health System
Alfred Lerner College of
New Castle Insurance, Ltd.
TELEDUCTION
M&T Bank
Business & Economics,
PSEG Nuclear, LLC
Saint Francis Healthcare
Graduate & MBA Programs
Rowland, Johnson & Company, P.A.
ADVERTISING DESIGN
Wilmington University
TekSolv, Inc.
Mease Communications
WSFS Bank
VanDemark & Lynch, Inc.
DIAMOND
University of Delaware
Bank of America SILVER
TD Bank
ab+c Creative Intelligence
BRONZE
Artisans’ Bank
Back to Basics Learning
PRINT/ONLINE MEDIA Delaware Business Times Delaware Today
GOLD
Assurance Media, LLC
Associates International, Inc.
Blood Bank of Delmarva
Cooch and Taylor
APPLICATION HOSTING
BDO USA, LLP
Colonial Parking, Inc.
Delaware Community
Delmarva Broadcasting Company
Belfint, Lyons & Shuman, CPAs
Delaware Cadillac, Saab,
Citizens Bank
Subaru and Kia of
Cover & Rossiter
Wilmington
CSC - Corporation Service Company DuPont Highmark Blue Cross Blue Shield of Delaware
Delaware City Refining Company
RADIO ADS,
Dynamics, Inc.
Foundation
Diamond Technologies, Inc.
DiSabatino Construction
Healy Long & Jevin, Inc.
Company Environmental Alliance, Inc.
AWARDS
George J. Weiner Associates
A.R. Morris Jewelers
FRIEND
NEWSPAPER COVERAGE The News Journal Media Group
Delaware Economic Development Office Doherty & Associates, Inc.
Community Service Building
MilliCare by EBC
Goldey-Beacom College
Professional Staffing, Employee
Navient Foundation
Horty & Horty, P.A.
PNC Bank
McConnell Johnson
Santora CPA Group
22
Wheeler, Wolfenden & Dwares, CPAs
The Gilman Family
Real Estate
Training & Development Ronald McDonald House of Delaware
SIGNAGE Parcels, Inc.
William M. Topkis
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
From left: Caroline King, age 15, in glasses, Kayla Wildrick, age 12, Cynai Jaynes, Age 12, and Olivia Price, age seven, talk with Anne Hogan, Chief Executive Officer of Girl Scouts of Delaware, in the Lynn W. Williams Science & Tech lodge at the Girl Scouts HQ in Hockessin.
S u p e r s ta r s i n B u s i n e s s Wi n n e r
WE CAN DO IT, TOO Girls Scouts of Chesapeake Bay
BY DENEE CRUMRINE | PHOTOS BY THOMAS M. NUTTER
COOKIES ARE LIKELY the first thought that comes to mind for most when talking about Girl Scouts. It is understandably so when the Chesapeake Bay Council (GSCB) alone sold close to one million boxes this year. But the cookies are not the only reason this nonprofit shines in this year’s Superstar lineup. From financial literacy and STEM education to community service and social responsibility, the Girl Scouts of Chesapeake Bay is paving the way for Delaware’s young women to become the leaders we need. Girl Scouts of the USA provides overarching vision, guidance and resources, but each council develops its own programming. GSCB proved itself to be a Superstar nonprofit with its innovation and impact, which is certain to persist as the organization celebrates big milestones. “Receiving the Superstar in Business Award is a great honor for Girl Scouts of the Chesapeake Bay. This award is a highlight in a very important year for our organization. 2015 is the 100th anniversary of the first Girl Scout troop in Delaware, and we will end the year by moving DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
into our new Northern Resource Center near Newark,” says Chief Executive Officer Anne Hogan. With leadership programs that focus heavily on STEM education, outdoor and environmental awareness, and business and economic savvy, girls involved with GSCB are gaining advantageous knowledge and opportunity. Nearly 10,000 girls in grades K-12 participated in GSCB’s 167 programs, supported by over 4,000 selfless volunteers. Among the girls served and the volunteers who work tirelessly to ensure their success, it was calculated that over 400,000 hours of community service are administered to the region annually through hundreds of service projects that benefit the local community and organizations like A.I. DuPont Children’s Hospital and Toys for Tots. In addition, they recognized several volunteers with an outstanding 50 years of involvement. Last year, 43 percent of GSCB’s programs were STEM-centric, building on the STEM Champion designation they earned in 2011. They maintain its status as one of the top science, technology, engineering 23
Superstars in Business
From left, Caroline KIng, 15, Olivia Price, age 7, Cynai Jaynes, age 12, Girl Scouts CEO, Anne Hogan, KAyla Wildrick, Age 12, and Ava Gulino, age 17.
2015 is the 100th anniversary of the first Girl Scout troop in Delaware. and mathematics councils in the nation through hands-on projects that cover a variety of interests, including biotechnology, culinary arts and digital media. The cookie program known by all immerses girls in the dynamics that drive business and sales, teaching them money management practices, people skills, and business ethics. They also donated over 27,000 boxes to members of the U.S. Armed Forces and to 50 local charities in 2015 through their Operation Taste of Home Girl Scouts, Caroline campaign. Another important component of the King, age 15 and Ava GSCB is encouraging girls to ‘go gold,’ referring Gulino, 17, talk on the to the highest Girl Scout award attainable, the back deck at the Lynn Girl Scout Gold Award. This award is achieved W. Williams Science and by high school girls who exhibit leadership and Tech Lodge at the Girl initiative through Take Action projects, which Scouts Hockessin HQ. provide sustainable resolutions to issues identified in their community. It’s the efforts of these girls and volunteers that lend to this organization’s superstardom, and makes their mission of building girls of courage, confidence and character, who make the world a better place, a reality. n 24
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
S u p e r s ta r s i n B u s i n e s s Wi n n e r
FULL STEAM AHEAD SoDel Concepts
BY EMILY RILEY | PHOTOS BY THOMAS M. NUTTER
THE BEACHES MAY be empty now, but business is booming from Lewes to Fenwick for SoDel Concepts, the culinary legacy of late owner and James Beard Award-winning chef Matt Haley. Despite economic hardship, the fickle nature of Sussex’s high and low tides of tourists and an ever-changing gastronomic landscape, the team behind this restaurant group continues to ride its wave of success. SoDel Concepts is the coastal juggernaut that’s produced eight restaurants, Plate Catering, Big Thunder food truck, a craft soda enterprise, a management and consulting division, SoDel Films and a commitment to philanthropic initiatives that meet local and international needs. Though the past 13 months have been an emotional challenge in the wake of company founder Matt Haley’s death, SoDel president Scott Kammerer says the company channeled its grief into making the following year the
most successful one yet, with net operating profits up 40 percent for 2015. Of the aspects that contribute to SoDel’s success, two factors have greatly contributed to its trajectory over the past 11 years. First, nearly all of the group’s executive members are vetted members of the restaurant industry, and have a thorough understanding of how to balance a viable business model with evolving culinary trends. According to Kammerer, this goal is achieved and maintained by a thee-fold mission. “We want to serve beautiful, simple food. We want to develop the people we work with to be better. And we want to make the world a better place.” The company recently instituted its Shining Star Award, which honors the employee from each restaurant that best embodies this mission. Second, SoDel capitalizes on resiliency, even in the most trying of economic times. During the recession of the late 2000s, when other
Lupo Italian Kitchen CHEF, Chris Parks prepares Bolognese. DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
25
Superstars in Business businesses were boarding up windows and laying off employees, SoDel capitalized on opportunities to renegotiate leases, recruit long-term employees and promote talented staff while building five new restaurants with funds saved from overhead costcutting within each establishment. “As a company, we’ve never operated from a position of fear,” Kammerer says. “We’ve got talented, energetic young people who want to stick together and be about something. In the DNA of our company is growth. You don’t cut your way out of a recession, you grow your way out of a recession.” Reaping the benefits of an economic boom has fortified SoDel’s commitment to giving back to the community, which speaks to the vision around which Haley build the company. Leveraging the success of the collective for the good of others is not only a feel-good gesture, it’s a responsibility, Kammerer says, even if it means losing money during a lucrative summer evening. This past April, SoDel raised $30,000 in one night during its Dine Out for Nepal event, which benefited the Save the Children charity. Locally, SoDel is a supplier and fundraiser for Meals on Wheels, and continues to provide financial boosts to community organizations through its Global Delaware Fund and the SoDel Teacher’s Fund. The company also participates in prison culinary programs that help inmates find gainful employment after incarceration, an effort that brings SoDel’s mission fullcircle. “Every day, we have a component of our works that’s tied to the
26
At their Corporate HQ in Rehoboth, SoDel Concepts staff from left: President Scott Kammerer, Corporate Chef Ronnie Burkle, Controller Lindsey Barry, Vice President Doug Ruley, Art Director Andrew Dickinson, an Operations Manager Matt Patton (IN GRAY), Director of Operations Mike Dickinson (in Blue), Marketing Director Nelia Dolan, Human Resources manager Dan Levin, Administrator, Andrea Medford, and at right is Alan Levin, Senior Advisor, SoDel Concepts. community,” Kammerer says. “What we do is more than just the day-today grind. We’re harnessing the power of what we’re involved in, and we’re giving it back.” n
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
At Bernardon, Architectural Designer, Ken Ngome works on a computer to design part of a project for the company.
S u p e r s ta r s i n B u s i n e s s Wi n n e r
STRUCTURALLY SOUND Bernardon
BY EMILY RILEY | PHOTOS BY THOMAS M. NUTTER
IN 1973, ART BERNARDON founded a real estate company that had a local scope and a roster of one. And now, 42 years later, the spirit of enterprise has produced a 50-person strong architecture, interior design and landscape architecture firm serving Wilmington, Kennett Square and all the spaces in between. Local and international outlets have recognized the firm for its vast portfolio of work, aspects of which are familiar facades for many Delawareans. The renovation of both the Wilmington Train Station and the Perkins Student Center on UD’s campus are two notable projects, as are the Tower Hill School’s Math & Science Center and the renovation of Newark Natural Foods Cooperative. Diversity of service has been a key factor in Bernardon’s success, says principal and vice president Bill Holloway. Expanding the geographic reach of the company, partnered with the addition of in-house services and specialties, allowed the company to produce its strongest two years on record since the recession of the late 2000s. 2013 saw a nearly 29 percent revenue growth, with 2014 adding another 7.5 percent onto that tally. DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
“One of the things about our design approach is that we’ve made a bigger commitment to naming partners and acquiring firms in interior design and landscape architecture,” Holloway say. “The key is diversification, and we’re currently trying to modify our structure in order to mix things up.” One result of this process is the availability of onsite of interior design and landscape architecture specialists in the Kennett Square offices, where previously those service were only available in Wilmington. Client satisfaction is a hallmark of Bernardon’s company ethos, and a primary reason for its staying power. Clients have the unique experience of having a company principal on board from start to finish, so it’s no wonder the firm boasts an 85 percent repeat client rate. “Architects can sometimes get a bad rap because we’re sometimes viewed as the people who propose a building idea and say ‘It’s my way or the highway’ because it’s an artistic response,” Holloway says. “I think the sensitivity of all our folks on staff to both design excellence and a business sense creates a balance that’s successful. We demand a team approach that 27
Superstars in Business We’re all in this together in a climate where businesses can thrive. solves a wide array of challenges that are present on every project, and the client sees that.” The same commitment to satisfaction is an internal goal as well. About a fifth of Bernardon’s staff has been on board for more than 20 years, and employee benefits include full reimbursement for continuing education seminars and up to a 50 percent Senior Interior Designer reimbursement for employees seeking a at Bernardon, Derek professional degree. With continued hiring Perini, looks through goals in mind and an aim toward expansion, fabric samples in his Holloway remains grateful that the company’s office area. home base remains in Delaware. “My colleagues from outside of this area say that [companies in Delaware] have a parochial way of doing business,” he says. “It’s a more respectful and collaborative business climate. We’re all in this together in a climate where businesses can thrive, be innovative and compete at the same time.” n
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
S u p e r s ta r s i n B u s i n e s s Wi n n e r
AN UP-GRADE IN EDUCATION Back to Basics Learning Dynamics BY DENEÉ CRUMRINE | PHOTOS BY THOMAS M. NUTTER
BACK TO BASICS LEARNING DYNAMICS can now add ‘Superstar’ to their business description, but they are no stranger to awards. With over a dozen admirable accolades on their resume, and over 16,500 students finding success through their services over the years, applauding Back to Basics just adds up. The numbers speak for themselves: 95% in customer approval ratings, more than 200 educators covering over 60 subjects, 60 plus contracts being delivered on at various organizations, and an impressive 30 years in business. But the number that led to it all, the foundation that set the stage for Back to Basics’ success, is one. In 1985, Beverly Stewart, M.Ed., recognized that the individual needs of her students were not being met in the traditional school setting. With
a real calling to meet those needs, she left the classroom to begin Back to Basics Tutoring Service, where she could funnel her efforts into one-on-one services. That’s the model Back to Basics Learning Dynamics maintained as it grew, and still follows today. Unlike tutoring chains where a student might find themselves meeting with several instructors during enrollment, Back to Basics has found that a permanent one student to one tutor match for the duration of their studies is the most effective. It’s fitting to mention that this now multi-location, multi-dimensional company found its humble beginnings in her one-bedroom apartment, with Beverly as the sole tutor. With the one-on-one approach rooted firmly and flourishing, it made
SAT and standardized testing coaching is demonstrated at Back to Basics Learning Center. The student at right is Gwen Truman, age 15. Acting as tutor is Marianne DiCugno, Administrative Assistant at Back to Basics.
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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Superstars in Business
As the company grew, its offerings did, too. sense that it would work in other areas of education. As the company grew, its offerings did, too. In addition to tutoring, Back to Basics provides a comprehensive range of expertise in areas that include a K-12 private school, credit recovery and summer schooling, educational and intellectual testing, SAT and ACT test preparation, In this posed photo, homeschool support, consulting work, translation Dennis Spivack gets a and interpretation services, a certified business Mocrosoft Word lesson and trade school, and international student from tutor of Matha programs. Not only does this growth keep the nd Science, at Back to business relevant in an ever-changing economic Basics Learning center, climate, it broadened their capacity to change Dave Power. lives for the better. Whether it’s helping a student improve a letter grade in social studies, preparing a high school senior for the SAT, training a seasoned professional for a career transition, or providing free coaching to an employee, Back to Basics never loses sight of its mission, ‘educating and building self-esteem in children and adults to make a difference in their lives,’ with a focus on true individualized and personally crafted instruction. From a one person, one room, one service endeavor, to a multi-faceted company of hundreds who help thousands, Back to Basics Learning Dynamics has proven itself a true Superstar. “It is incredibly gratifying to be recognized with the Superstars in Business Award, as this is one of the most coveted awards in our state.” says Back to Basics’ Founder Beverly Stewart. “It also provides encouragement and praise for the entire staff, particularly this year, as we celebrate our 30th Anniversary.” n 30
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015
31
Guide to Construction Building quality and trust with every landmark... it’s how Wohlsen works!
Woodlawn Trustees redevelops properties
HealthSouth Rehabilitation Hospital
BY DUKE BARTNIK
WOODLAWN TRUSTEES, in collaboration with the Todmorden
CCHS AM Surgical Intake
AIG Global Real Estate Investment Corporation
At Wohlsen Construction we have 125 years of quality in our name. We continue that tradition with each landmark we help to create in Delaware.
www.WohlsenConstruction.com
32
Foundation, is proud to announce a $100 million plan to redevelop the Flats neighborhood on the West side of Wilmington. The FLATS were built beginning in 1902 and completed in 1913 by Woodlawn Trustees founder, Mr. William Poole Bancroft to provide affordable, safe rental homes for the people of modest means that was lacking at the beginning of the 20th century. It has provided 430 affordable rental units over these past 100 years. With the age of the homes, it is necessary to begin rebuilding them. This community of over 450 residential units will be redeveloped in 7 phases over 10+ years and should be completed by 2021. Beginning in 2015, the first of 5 phases was begun, and upon the completion of the 5 phases, 450+ new, energy efficient, roomy, affordable residences will have been built. In addition to the new homes, over 340 off street parking places will have been created as well, which do not exist today. This will allow for more street parking availability for the businesses along Union and Lincoln Street as well as for residents on Wilmington’s west side. Woodlawn is working with designers and architects to maintain the historic feel and character of this community which was originally envisioned by William P. Bancroft over a century ago to house mill workers, and artisans. The plan is to capture the neighborhood’s charm by incorporating quality, human-scaled architecture and signature design features that make the flats an important part of the urban fabric of Wilmington. Woodlawn Trustees Inc, Todmorden Foundation, and HDC MidAtlantic are excited to share these renderings with the general public. n Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Guide to Construction Bancroft Construction Company
Contractor, Design/Build
Equipment Repair Unlimited, Inc.
struction business as far as back
Contractor, and Trade Contractor.
23 Albe Drive
as 1891. The company was born
1300 N. Grant Avenue, Suite 101
We have built offices, churches,
Newark, DE 19702
from a highly successful family
Wilmington, DE 19806
schools, and warehouses,
(302) 368-4432
run general contracting busi-
(302) 655-3434
industrial complexes, shopping
Fax: (302) 368-0353
ness that helped build Delaware
Fax: (302) 655-2577
centers, hospitals, apartment
Equipment Repair Unlimited, Inc.
for over 120 years. Healy Long
www.bancroftconstruction.com
complexes, and bridges.
is a truck repair shop located in
& Jevin’s first project at the
Newark, DE.
Delaware Correctional Center
Bancroft Construction
Build, Program Management,
Eastern States Construction Service, Inc. Eastern States Development Company, Inc.
and Estimating Services firm
702 First State Boulevard
Fax: (302) 734-9743
serving the Mid-Atlantic United
Wilmington, DE 19804
www.geolyn.com
J. W. Tull Contracting Services LLC
States including the states of
(302) 995-2259
Headquartered in Dover, Delaware,
118 Ridgeland Rd
Delaware, Maryland, New Jersey,
Fax: (302) 995-2460
George & Lynch currently employs
Wilmington, DE 19803
and Pennsylvania. Bancroft
www.eastern-states.net
over 360 construction profession-
(302) 494-8179
specializes in a variety of projects
Eastern States Construction
als specializing in a wide variety of
www.facebook.com/jwtull
in the commercial, institutional,
Service, Inc. is a family-owned
heavy, infrastructure related con-
From a family heritage of
and industrial sectors.
business serving Delaware,
struction services. Approximately
craftsmen, locally born and raised
Company is a full service Construction Management, General Contracting, Design-
in Smyrna was successfully
George & Lynch, Inc.
completed in record time and
150 Lafferty Lane, Dover, DE 19901
launched a business that has
(302) 736-3031
stood the test of time.
Pennsylvania, New Jersey and
80 percent of their work is self-
Owner/Operator, Jason Tull will
Corrado Construction Co., LLC
Maryland. Specializing in public
performed. From their beginning in
partner with you to design, then
210 Marsh Lane
sewer, water, site development
1923, George & Lynch has grown
oversee all aspects of work to
New Castle, DE 19720
and heavy highway construction
to be one of the largest, most
deliver an honest, reliable, quality
(302) 652-3339
projects, Eastern States has
diverse Infrastructure Contractors
result that adds value to your
Fax: (302) 652-3329
performed construction service
serving the Mid Atlantic region of
home or business. The J.W. Tull
www.corradoconstruction.com
for major public and private
the United States.
Contracting team of professional
CCC offers site development
clients as well as for regional
services for commercial,
construction managers and
Gibellino Construction Co., Inc.
delighting our customers. Contact
industrial, institutional, residential
private developers. .
1213 Old Cooches Bridge Road
us today for a free estimate.
craftsmen is dedicated to
Newark, DE 19713
development and military projects.
(302) 455-0500
J.A. Moore Construction, LLC
earthmoving, excavation, utility
EDiS Building Systems, Inc. EDiS Company
Fax: (302) 455-1773
20408 Silver Lake Dr., Apt. A
work, demolition, restoration and
110 South Poplar St., Ste. 400
Gibellino Construction is a leader
Rehoboth Beach, DE 19971
brownfields development.
Wilmington, DE 19805
in restoration and reconstruction
(302) 227-1812
(302) 421-5700
services. For more than three
Fax: (302) 227-0792
DiSabatino Construction Co. DiSabatino Maintenance
Fax: (302) 421-5715
generations, they have provided
www.jamooreconstruction.com
www.ediscompany.com
the finest contracting services
J.A. Moore Construction, LLC is a
1 South Cleveland Ave.
EDiS provides diverse services
of residential and commercial
construction company located in
Wilmington, DE 19805
centered on their customer’s
properties. Their number one
downstate Delaware in Rehoboth
(302) 652-3838
building and property assets. They
priority is restoring the living
Beach.
Fax: (302) 652-3774
provide planning, building and
comfort of their customers.
www.disabatino.com
operation expertise to a wide-
DiSabatino Construction
ranging group of private and
Healy Long & Jevin, Inc.
105 Foulk Road
Company, founded in 1981, is
public markets. Core services are
2000 Rodman Road
Wilmington, DE 19803
anchored by fourth and fifth
delivered through construction
Wilmington, DE 19805
(302) 429-8700
generation members of the
management and design-build
(302) 654-8039
Fax: (302) 426-1086
DiSabatino family, premier
solutions. Their mission is to help
Fax: (302) 654-8153
www.capanomanagement.com
builders in the Delaware area
customers focus on what they do
www.healylongjevin.com
Started by Louis J. Capano, Sr. in
since the early 1900’s. DiSabatino
best while they provide knowledge
This company began its con-
1947, Capano Management
Construction operates as a
and experience with what they
crete operation in 1978, but it
Company has grown into a multi-
Construction Manager, General
know best.
can trace its roots in the con-
faceted construction, development
Traditional services include
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
Louis Capano & Sons, Inc.
33
Guide to Construction and management powerhouse
infrastructure development and
Sanco Construction Co., Inc.
quality in each home improvement
in the state of Delaware. Now
residential building. Pennsy
412A Meco Drive
project that we complete. By
in its third generation, Louis
Supply is part of Oldcastle
Wilmington, DE 19804
continuously raising their standards
Capano & Sons has expanded
Materials, the leading vertically
(302) 633-4156
to a new level, they have defined
its construction business to
integrated supplier of crushed
Fax: (302) 633-4158
the goals and set the standards
include retail shopping centers,
aggregates, asphalt, ready mix
Sanco Construction Co specializes
for our industry. Venture is a
office buildings and residential
concrete and paving services in
in residential construction. This
full service contractor offering
apartment and townhome
the United States.
company is located in upstate
Insurance Restoration service’s and
Delaware in Wilmington.
24/7 Emergency Services. Venture
communities, as well as the quality home building business that put
Precision Door Service
the company on the map.
250 Corporate Blvd., Suite G
Skanska USA Building, Inc.
as a siding and roofing contractor
Newark, DE 19702
518 East Township Line Road, Suite 200
but has grown into all aspects of
Pioneer Materials
(302) 343--6391
Blue Bell, PA 19422
construction, including but not
752 Long Point Road
www.mynewdoor.com
(267) 470-1016
limited to, roofing, siding, windows,
Dover, DE 19901
Precision Door of Delaware has
Fax: (267) 470-1010
painting, drywall, flooring, stucco,
(302) 698-5510
certified technicians with fully
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Guide to Construction
Concrete Results BY DUKE BARTNIK
RICHARD’S PAVING INC. is a corporation that provides concrete and asphalt paving services in numerous states. It was founded in 1973 by Richard Piendak with a few quality people providing high quality driveway paving work at a reasonable price. By 1994 Richards Paving was the only company to become a licensed StreetPrint applicator (a process in which they can make asphalt take on the texture and color of brick pavers at half the cost of traditional brick.) Since then, Richard’s Paving has been on a steady increase, now employing over 70 people and its operations span all the way down the East Coast. Some of the satisfied customers include The Dupont Company, the U.S. Government, as well as the states of Delaware, Maryland, Pennsylvania, and New Jersey. Richard Piendak is a Delaware native who still resides in the area and is very involved in the operations of the company as well as the community. Much of his spare time is devoted to volunteering for worthwhile causes. He volunteers as a self-defense instructor at the Delaware State Police
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Academy, and he actively supports and volunteers for the Delaware Leukemia & Lymphoma Society. He is also on the Board of Directors of the Bear/Glasgow YMCA. Richard Piendak, as well as Richard’s Paving, Inc. put the customer first. Mr. Piendak enjoys direct interaction with his customers and employees. He is often found meeting with customers in the evening or on weekends to help them understand how to complete an asphalt or concrete job. A business bred in Delaware focused on taking care of their customer needs with quality work and competitive pricing. As the “King of Quality Paving”, Richards Paving is the best choice for all your residential paving and commercial paving needs, concrete work, and related services. The main office of Richards Paving, Inc. are located in New Castle, Delaware. There are also several satellite facilities in Landenberg, PA, Chester, PA, Philadelphia, PA, New Jersey (South), and Elkton, MD. Please contact the facility nearest you with any questions or to obtain an estimate. n
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Guide to Innovation
The region’s state of innovation BY MEGAN ANTHONY
ROUGHLY EQUIDISTANT from Washington, New York City, and in the Philadelphia metro region; Wilmington (and Delaware) might sometimes feel the need to compete. The size, access to universities, and infrastructure of those areas has helped them become a destination for innovative growth. So how does Wilmington and 1313 Innovation compete? We don’t have to. We’re different, we have our own strengths. We can learn from larger cities, but we have to adapt their practices. Delaware’s success with innovation comes from within its accessibility and community, not from copying Philadelphia. At 1313 Innovation, we strive to connect our members to the thoughtleaders, and resources that will help them flourish beyond our small state. Our goal is to build upon the pre-existing community of thinkers, technologists, dreamers, artists and doers. We consistently bring in diverse groups of makers, developers, technologists, and more. It is groups like these that are changing neighborhoods for the better. The ability to create new ideas is an important source of economic growth and resilience (CEO for Cities, 2008). Studies have shown that in order to develop entrepreneurs and entrepreneurial communities, a strong support network as well as a community that is ready for change and seeks innovation is critical (Litchenstein, Lyons and Kutzhanova, 2004). Innovation needs to be enabled and supported at all age groups. What is critical in furthering an entrepreneurial community is a supportive infrastructure that develops human capital and supports innovation, risk-taking and creativity (Blakeley and Leigh, 2010; Glaeser, 2005; Mathur, 1999; McGranahan and Wojan, 2007)
In addition to building on these successful groups, 1313 is starting two new-to-Delaware but proven initiatives. Movements like, Code for America, and Open Access Philadelphia have done incredible things to improve the city via civic engagement. Open Data Delaware will begin this movement here in Wilmington. Another group recently added by 1313 Innovation is Girl Develop It (GDI). It is a nonprofit organization that exists to provide affordable and accessible programs to women who want to learn web and software development. GDI exists in 55 other cities and has 58,000 of active members learning about coding. What initiative are we most excited for? Tech2gether. We are thrilled with this year’s lineup of speakers, demos, and performers. Of the twelve speakers specializing in fields we believe will create the most income, innovation and excitement in the next few years. Two of our speakers, are Greg Bostorm, Director of Firefly Speaker, Charlie Horn, Entrepreneur, VC, founder of the Horn Program in Entrepreneurship at the University of Delaware. Tech2gether highlights local entrepreneurs, showcases emerging technology, and creates opportunities for connections. Tech2gether demonstrates that there is a need and forum to recruit valuable talent in Delaware and promote the organizations and individuals on the forefront of innovation in Wilmington Our initiatives prove our investment in Wilmington. We strive to bring together the people, ideas, and resources needed to build success. Most importantly, we hope to inspire the innovator in all of us. n
AT&T and the Internet of Things BY DENIS DUNN, PRESIDENT, AT&T DELAWARE Today, we rely on mobile and Internet connected devices more than ever before. We book flights, stay connected to work databases and pay bills all with our wireless device. And, we’re no longer only using our computers and phones to communicate and record data. Our houses, cars, watches and household appliances are being
for employees and increase efficiencies using Machine-to-Machine (M2M) technology. M2M solutions wirelessly connect millions of diverse devices to a network, enabling two-way communication without the manual assistance of humans. M2M applications enable companies to
equipped with tiny, intelligent devices that can capture the data that
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other through the Internet, many are calling this the Internet of Things and believe it is the next industrial revolution. Businesses are turning to this next phase in the industrial revolution to maximize worker productivity through wireless tools
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
We at AT&T can’t wait to see what the future holds. The Internet of Things is only going to continue to evolve and present more innovative and entrepreneurial opportunities for consumers and businesses across all industries.
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Natalia Arbelaez FouNder busybees
Getting serious about play. Understanding what’s important. A mom herself, Natalia was looking to create a unique space for kids that could be enjoyed year-round. She just needed a bank that believed in her. At M&T, we took a close look at her business plan, scope and long-term goals, and then found the right loan to get her up and running and get youngsters through her doors. Our eagerness to help businesses like BusyBees is why M&T is a top SBA lender1 in the nation and why we’ve been recognized by Greenwich Associates for excellence in small business banking.2 To learn how M&T can help your business, visit mtb.com/businessbanking.
LeNdING soLuTIoNs | MerCHANT serVICes | TreAsury MANAGeMeNT | dePosITory serVICes
According to statistics released by the U.S. Small Business Administration (SBA) for total approved loans through the SBA’s 7(a) lending program during the federal fiscal year ending 9/30/2014. Based on the 2014 Greenwich Excellence Awards in Small Business Banking. ©2015 M&T Bank. Member FDIC. Equal Housing Lender.
1
2
CS9368 DE State Chamber BusyBees Ad.indd 1
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9/23/15 9:38 AM
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Guide to Banking
Innovation in Banking BY TONY ABRAHAM
IT’S 1981, AND DELAWARE just passed the
that please technologically-savvy customers who continue to Financial Center Development Act. With the passage of rely on mobile devices that allow them to bank on the go. that act, the state quickly became the backdrop for major “The other challenge is you’ve got a branch network and global economic forces at play, stepping into a pivotal customers that continue to want to use the branch network,” role as host and home to several of the world’s largest he said. “As you’re continuing to invest in digital channels, financial institutions. Drawn to Delaware’s newly adopted you also have to find relevant ways to invest in the traditional tax structure and the incentives created within it, those brick-and-mortar channels to continue servicing customers institutions soon become the driving force behind the state’s and meeting their needs across channel offerings.” reputation as a friend to finance. Physical locations are not immune from the tides of Fast-forward to present day. Delaware’s local economy hingchange. The concept is also being embraced by WSFS, es on the welfare of a handful of the world’s biggest banks, still which just won Networld’s Most Innovative ATM reeling from the global financial crisis of 2008. Banks are now Technology Award for 2015 with the implementation of a under immense pressure to create more value for their cusnew product that allows customers to access ATMs without tomers than just holding on to their cash. a card or PIN number. That means adopting a high level of comIt’s called Mobile Cash, and it allows WSFS mitment to innovation surrounding enhancing customers to withdraw money from their customer experience. For many banks, enhancing accounts at ATMs using a smart phone QR code. customer experience means leveraging technoloJustin Dunn, WSFS’ Senior Vice President and gies that make significant cuts in the time it takes Marketing Director, said the bank began pursuing customers to manage their finances. the technology about a year and a half ago. How do banks know what customers want? If “Over the last several years, customers’ prefyou’re M&T Bank, you simply ask. erence had gone towards mobile. As an entre– Alon Kupferman “About a year ago we upgraded our mobile preneurial bank, we felt it was important to banking and online banking systems,” said Alon continue to meet the needs of our customers and Kupferman, who heads up Digital Banking at their changing preferences,” Dunn said. There M&T. “In the process, we sat down with over 2,500 customers and they actu- are other banks that offer the service, he said, because it’s one of the most ally helped us provide input into the new design. We pride ourselves on the secure products on the market. “It’s new and innovative. We wanted to fact that the new online and mobile banking systems are customer designed.” make sure we were providing our customers with the most secure product According to Kupferman, M&T continues to rely on their customers there is to take cash out of ATMs.” as they evolve the capacities encompassed by their digital channel: account Dunn said WSFS customers can also look forward to accessing their alerts via text and email, the bank’s routinely updated iOS and Android apps accounts via Apple Pay this coming November. The bank is in the process and Apple’s mobile payment and digital wallet service Apple Pay. Actually, of exploring Android pay and will be bringing Samsung Pay to market Kupferman said M&T was one of the first banks to offer Apple Pay. next year. In the meantime, a strategic partnership with a technology pro“We felt it was important to offer this service to our customers because vider called ZenBanx is about to make banking on the go a little easier for over 60% of our mobile banking customers have an Apple device,” said WSFS’ travel-savvy customers. Dunn said the service –20 months in the Kupferman. “We’re looking at additional capabilities moving forward such works – will be an exclusively mobile feature called the Zen Bank Account. as additional alerts that help safeguard customers from security threats and “It will be a multi-currency account that will allow customers to hold, help them better manage their money.” send and spend as many as five different currencies from a single account,” Currently, M&T only offers their mobile check deposit feature to busisaid Dunn. Is this the next level of the digital banking experience? Yes, ness customers, but Kupferman said there is an active effort underway at according to Dunn. Consumers are more mobile, he said, but their money the bank to offer mobile deposit to all customers – a feature they intend is not always as fluid as they are. But, Dunn said, this level of innovation to release next year. There are two challenges imminent in customers’ evercouldn’t have happened without a strategic partnership with ZenBanx. evolving desires, said Kupferman. One is continue building out capabilities “We align ourselves with providers and vendors who are capable of
In the process,
we sat down with over 2,500 customers
DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
39
Guide to Banking bringing to market best-in-class products,” Bank of America’s he said, adding that ideation happens intalking ATM house, but production is dependent upon technology providers. “Technology is moving and changing too rapidly for any one institution to keep up in a way that’s financially responsible.” Often times, partnerships and collaboration are the key to innovation. This past summer, TD Bank partnered with MasterCard to capitalize on the credit card company’s Maestro PIN-based debit card network – coming to market in the beginning of 2016. “At TD Bank, we’re focused on providing the highest level of service to our customers and driving innovation to our customers faster,” said Ryan Bailey, Head of Deposit Products, Payments and Non-Real Estate Lending at TD Bank. “Through our partnership with MasterCard we will be able to provide our customers with access to advanced payment solutions and services quickly and efficiently.” TD Bank didn’t just rely on innovation in the products and services space this past summer. They looked to their marketing department to
40
capture the attention of prospective customers by capitalizing on social sharing trends, manufacturing a video that garnered 4 million views on YouTube in under a week. The video was complimented simultaneously by a successful social media ad campaign called “#BankHuman 3.0” intended to highlight the humanity within the bank rather than lean on products and services. Still, products and services trends continues to live within the realm of mobile banking – and the data shows it. For example, during the third quarter of 2015, Bank of America’s mobile banking customers logged into their accounts over 675 million times – equaling out to 40 times per user. The same quarter saw customers deposit over 220,000 checks via mobile deposit and more than 1 million mobile bill payments and transfers every day. “We continue to deliver enhancements that provide our customers a more seamless and secure banking experience,” said Michelle Moore, head of digital banking at Bank of America. The bank now offers new fingerprint and Touch ID sign-in capabilities on mobile devices, allowing users access to their accounts without a passcode. Bank of America is also now compatible with Apple Watch. “This is another example of how we are helping our mobile and online banking users simplify their financial lives,” said Moore. At PNC, 52% of the bank’s customer base are using online, mobile and ATM channels for the majority of their financial transactions. In 2013, those channels attracted only 38% of customers. “Our customers are adopting new technology at a rapid pace and their preferences for how they want to bank with us are changing,” said Bonnie Lewis, PNC Bank Retail regional manager in Delaware. “PNC is always looking for innovative ways to make banking easier for our customers. The goal is to deliver what our customers want – when, where and how they choose – and technology is a key part of our strategy for creating an exceptional banking experience.” The majority of PNC’s Delaware-based branch staff are armed with tablets to help familiarize new customers with online and mobile banking options, such as PNC’s Virtual Wallet, the bank’s online and mobile money management tool. PNC began offering Apple Pay last year, and Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
are now among the first wave of commercial banks offering Android Pay. Additionally, the bank boasts person-to-person transfer capabilities via smartphone called PopMoney. “We are making major investments in the customer experience across all channels,” said Lewis. “I’m excited about the evolution of our retail strategy and what it means for customers. It allows us to serve customers with greater convenience through technology and focus more on in-depth conversations to assist theme with complex financial needs.” “There are clearly an escalating number of ‘disruptors’ in the banking and lending industry that are continuing to force the industry to change traditional industry business models to remain viable,” said Ken Anderson, Director of Entrepreneurial and Small Business Support at the Delaware Economic Development Office. “I believe Delaware’s tech and financial industry is better positioned than most states to contribute and benefit from the dynamics occurring in the fintech and finnovation space.” In order to acquire new customers and keep existing ones, banks and other financial institutions must continue to innovate. Still, in a world now seemingly dependent upon technology and possibly overly obsessive about it, it’s just as important to remember that innovation isn’t always material. “Innovation is not necessarily just in the form of a product or service,” said WSFS’ Dunn. “Really, it comes from an entire organization.” n
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“I had a great visit tod ay at Downie Elementary School in New Castle as Principal for the Day. The school staff is doing an incre dible job incorporating technolo gy into the learning environment under the leadership of the real Pr incipal Doug Timm. The students are great and had me participating in the ir Twitter chat.“ - Kevin Broadhurst, Co mcast
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
The hometown force with the global reach Q&A with Major General Francis Vavala BY RANA FAYEZ
MAJ. GEN. FRANCIS VAVALA is the longest
It just happened. It was a rite of passage. Initially, I never serving adj. gen. in the United thought that my career would States and has served under span 48 plus years, when I first three different governors for joined the organization it was the past 16 years. Delaware a six year term for the enlisted Business got the chance to sit people. I thought I would serve down with maj. gen. Francis the time I signed up for and Vavala to get to know the man leave soon after, but I stayed. behind the uniform. It might be my interpretation of the old Army phrase, “be all How long have you been that you can be” and went to with the Delaware National officer candidate school. You Guard? catch that fire and desire to It feels like forever, I was a exceed expectations and be all “guard brat” growing up. My that you can be. Be the best father was a World War II platoon leader, be the company veteran of the U.S. Army. He commander. You do everything came back as master sergeant you can. But the real important and used the G.I. Bill to go to thing about this is the story Major General Francis Vavala with college, where he received a degree in economics shouldn’t focus on me, it’s not about me. It’s larger Governor Jack Markell. from Wharton School of Business. He continued than life. It’s about service, it’s about the Delaware on to work for the State and joined the Delaware National Guard. It’s about the young people that National Guard about the time I was born in sit in these seats right here, these great Americans. 1947. He was commissioned as a second lieutenant in the Delaware They inspired me, they keep the old man going. They tolerate me and that National Guard, which began his career and effectively my career as well. really helps to motivate and continue to drive me. As a kid I would follow him around everywhere, he would take me to play All of us do all that we can every day to make the Delaware National at the armories. Guard better. We’ve done a lot to make the Delaware National Guard I can remember the National Guard in the in the 1950s and beyond, more visible and valued in the State and in our local communities because my father introduced me to the organization as it was a rite of passage for our folks willingly get out there and they’re woven into the fabric of our me to join. He retired as a colonel. In 1967, I joined and served for three community, they’re visible and people appreciate it. Today’s National years as an enlisted soldier. In 1969, I went to officer candidate school, Guard unlike the one I remember. Post-WWII up to Desert Storm, the graduated and received my commission in June of 1970. My total official National Guard was a strategic reserve. Even then, it was not as equipped service is 48 years. In reality, it probably goes back to almost 60 years. as its strategic counterparts. We used to get a lot of antiquated handme-downs and we worked with what we had. In our case, the Army and At what moment did you decide you wanted to be a member of the Navy realized they couldn’t complete Desert Storm without us. We started National Guard? to get the same type of training and equipment as our counterparts. After That’s difficult to determine because it was ingrained, it was expected. 9/11 the country realized that there was no way they can condone this DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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HIRE-A-VET
Major General Vavala at First State Military Academy during Delaware Principal for a Day.
multifaceted asymmetric war that we were involved in without the men and women of our national guard. That became a new-found training and equipment, a new-found respect for our formations. It’s all because the great job our men and women have done since 9/11. Currently, we have the best equipped, best trained and most veteran force we have ever had in our National Guard. We are the hometown force with the global reach. The fact of the matter, this is what our citizens both at the local and national level, we do it at a fraction of the cost that our counterparts do. We do not operate out of huge facilities with golf courses and bowling alleys. We operate out of a small compact base without a lot of accouterments, we have the ability to serve to meet the nation’s needs. We live and we work in the local community. We’re a part of your church group, your exercise group. You only use us when you need us, so you’re only paying for it on an active basis when the country calls. We have that two-fold mission to fight the nation’s wars overseas and under a state emergency in Delaware. We report directly to the Governor, he can activate the National Guard for a national emergency. We are the hometown force with the global reach. The fact that there’s an opportunity here in the guard to serve your state and nation and to pursue a career in your field in whatever you desire is amazing. Where else can you serve your nation and your state, wear the uniform on the weekends and then go back to the civilian sector? You come out and you’re trained, you bring the great skills you’ve acquired in the civilian sector to benefit you while you’re in uniform. There’s military skill and there’s also ancillary skills that can be combined here and overseas. I’m proud to be a guardsman. Best organization in the world.
What was your most defining moment? I am three ranks higher than I ever thought I would be. My appointment as the adj. gen. and promotion to maj. gen. is pretty major, that would probably have to be the big meaningful moment. Prior to that was the decision to become an officer and get a commission. 44
The program exists to improve the quality of life and welfare of the statewide military community through communitylevel efforts that support military service members, veterans and their families by addressing critical issues and needs including: financial and legal assistance, job training and employment, homelessness and housing, education along with behavioral health and wellness If you have services/programs that might provide solutions to our issues or needs, the program welcomes meetings and discussion. The office connects daily with service members who are job seeking; and offers them employment assistance services. Weekly “Job eAlerts” job banks are sent out every Thursday to a current list of service members and military spouses who are job seeking. E-mail your job opening and application instructions to christine.f.kubik.nfg@mail.mil
What is your favorite moment in your career so far? The real underscoring of my career was rising to the command level, it was one of those things that I really enjoyed being a staff officer. Being a platoon leader and such. The higher up you go, the less interactions you have with your staff. It comes with the job, you try to get out as much as you can, but you’re insulated. Even when you go out, you’re shown what people want you to see, not so much what you need to see. It’s the nature of the position that you become more insulated and detached. The job pulls you elsewhere I guess. Wherever I am, I make sure I’m representing the National Guard in the best way possible. The National Guard has the responsibility of both the nation and state, we’re more grassroots than our counterparts. We’re more connected and that makes us so much more valuable and successful in emergency situations in the state. We know the first line of emergency responders by name, they know us and have confidence in us. It makes us much more effective to be able to assist the state because of the relationships and networks we build.
If you could give advice to someone who wants to follow your footsteps, what would you say? If you seriously want to serve your country and your state and you’re not sure of how you want to do it, you want to pursue a civilian career, it’s the best possible job in America. Any of us in uniform are always glad to talk to anyone about service in uniform. All the benefits that come with military service are available to all the members of the National Guard with Army and Air. Young people don’t always look at retirement, but I can tell you that you decide to make a career out of the military service with the guard, you have healthcare opportunities, you have educational opportunities, there are so many benefits that are associated with our service that just are not as available as they used to be in corporate America. We have the best plans. Never did I think back in 1967 I’d still be here in 2015 serving the National Guard of Delaware. It ain’t about me it’s about this great organization. n Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Q&A WITH KATIE WILKINSON BY RANA FAYEZ
How long have you been on the Partnership, Inc. Board?
Anything else?
About three years. My first project was Advocates of Hope, which Fred Sears introduced it to the Partnership, Inc. about five or six years ago. We created a video that Carla Markell participated in, it featured a number of experiences at work with cancer, both personal experience and second degree experiences. Subjects included privacy in the workplace, treatment. I had a manager and friend that passed away at the young age of 40 from Leukemia. Brad Hublein was well-known in the community both professionally and personally.
Our mission remains: to connect business with education remains to be very important statewide no matter what we end up calling the Partnership in the future, especially with the recent change in education. I think having a State Chamber that has education as one of its focuses is really important, I have been involved with DSCC for six years now. n
Any current projects you’re working on? Delaware Principal for a Day, it’s a program that is intended to connect educators with business leaders. We still get feedback, both good and bad, success and challenges and we use this feedback to improve the program year after year.
What would you like to accomplish as chair? So far I have only chaired one meeting but we are looking at bolstering the board with more commitment from higher education. We invited the Leader of the Delaware Association of School Administrators, also known as the “Chief of the Chiefs” to sit on a permanent board seat. Since there’s some brand name confusion, we are also looking into a possible name change that will take effect by the end of the year. We are going to continue with Superstars in Education as well as Principal for a Day as programs as well as assess which gaps we have and do a little bit of rebuilding. The goals for Principal for a Day include matching every single school, we have come close in years past but it has never been accomplished completely. Superstars in Education will have a new and different format, we hosted it at a school this year and tested the no-dinner format this year with awards. We are still facing two struggles with the program: the schools that do not win do not attend and the schools that apply and do not win, tend to not apply again. I’m looking forward to working with the new group leading the board and the generation of new ideas, I am a firm believer that business has a role in the Delaware education process whether it is through kids or business leaders. A new group of people motivated, directed and passionate towards education. We will make sure that the Partnership is represented state-wide. We should be open to the idea of change to tell the story of everyone the needs to hear the story in a timely and cost effective way. To reach more people to recognize the successes of people, programs, and projects statewide. DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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SEPTEMBER 1,
GO FOR BLOKE
2015 • VOL. 2 •
Inside
Stoney’s British pub marks 15 years
NO. 18 • $2
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Spotlight: Labor Job market seen loosening, especially for skilled workers
Pages 15-16
Business Incubators Middletown Chamber of Commerce welcomes startups
Page 13
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Sale of mansion would benefi t Sunday Breakfast Mission
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Second Natu re Newark Natura
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In this issue
First Look ........................ .. 3 Columnists .......................1 Spotlight........................ 4 ...15 DBT Book of Lists: Staffing firms/Recuiters
..... 18,19 Smartboard ......................2 2 Readers’ Guide ................23 Market Watch ...................23
STATE GOVERNMENTS
Hundreds attend Wilmington conference
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Local answers to your local needs Wilmington Riverfront 974 Justison Street 302-250-4028 Kirkwood Highway 4900 Kirkwood Hwy 302-250-4344
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THE DELAWARE STATE CHAMBER OF COMMERCE CORDIALLY INVITES YOU
Join us on D a taste of th
Join our honorary host Senator Christopher Coons for the
Third Annual Taste of Delaware— An Amazing Amount of Business Takes Off Here
a crowd favorite event in the nation’s capital that showcases the finest culinary traditions from the First State — we will have Grotto pizza, Dogfish Head beer, UDairy Creamery ice cream 151 N. DuPont Highway, New Castle, DE 19720 / airports@drba.net and more to enjoy.
Register online at www.dscc.com or call (302) 576-6564.
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Monday, December 7, 2015 MONDAY, DECEMBER 9, 2013 7:00 P.M. 4:004:00 – –7:00 P.M. Kennedy Caucus Room, Russell Senate Washington, DC Office Building Room 325 Constitution Avenue and 1st Street, NE, For more info, Washington, DC 20002 (302) 576-6564
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
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Newsbites CSC to break ground for new global headquarters in Wilmington Corporation Service Company (CSC), a global provider of business, legal, and financial services, has broken ground on its new global headquarters in Wilmington, Delaware at 301 Little Falls Drive, near the intersection of Del. 48 and Centerville Road. Founded in 1899, CSC has grown to 2,200 employees globally, with 948 located in Delaware. Today, CSC has offices in 11 countries throughout North America, Europe, and the Asia-Pacific region. As CSC continues to grow, this new headquarters will provide the world-class campus needed to recruit talent and expand business in Delaware.
Wohlsen Construction breaks ground on medical office building Wohlsen Construction Company, located in Wilmington, DE, broke ground recently on the Main Line Health Center at Concordville medical office building. The new facility will be located at 1022 Baltimore Pike. The project consists of a 3-story, 131,500 square foot building and site work including on-grade parking for 510 cars. The new facility will house fitness and wellness practices in addition to Urgent Care, Primary Care, and Rehabilitation facilities. The multi-tenant healthcare facility is designed by the Philadelphian architecture firm, NELSON, and is overseen by the owner’s representative, Stantec (NYSE:STN), an international engineering, consulting, and design firm.
Sallie Mae’s ‘Make College Happen Challenge’ to reward students planning for college How do you plan to pay for college? That
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is the question students ages 14-18 will answer as part of Sallie Mae’s “Make College Happen Challenge.” The contest, conducted in partnership with By Kids for Kids, a leader in education that inspires innovation in youth, will reward 10 high school students who creatively communicate their plan to pay for college in videos, photos, essays, songs or poems. Available to students nationwide, Sallie Mae’s «Make College Happen Challenge» will award a first place prize of $10,000; second place $5,000, third place $2,500; and $1,000 to seven semifinalists. Students may submit their entries Oct. 15 through Dec. 15.
Girls Inc. of Delaware joins Lights On Afterschool Girls Inc. of Delaware announced today that it will partner with the Afterschool Alliance and dozens of other national organizations on October 22nd to organize more than 7,500 rallies around the country in support of afterschool programs. The annual Lights On Afterschool event will be the largest nationwide event ever held to draw attention to the need for afterschool programs for our youth.
billion in 2010, making it responsible for about one third of the total GDP for subSaharan Africa region.
Delaware Tech’s president Brainard honored as Pacesetter Dr. Mark T. Brainard has been named the recipient of the National Council for Marketing & Public Relations (NCMPR) District 1 Pacesetter of the Year award. This award recognizes a community college chief executive officer who has demonstrated outstanding commitment to marketing and communications and strong personal leadership for college outreach endeavors. Dr. Brainard was honored at the District 1 conference awards luncheon on October 6.
Calendar of Events WEDNESDAY, DECEMBER 9, 2015
5th Annual Taste of Delaware 4:00 p.m. – 7:00 p.m. Kennedy Caucus Room, Russell Senate Office Building
World Trade Center Delaware hosts roundtable
Constitution Avenue and 1st Street, NE
World Trade Center Delaware will host the Minister (Economic) from the South Africa embassy in Washington D.C. for a roundtable discussion on “Doing Business in South Africa.” With its remarkable economic stability and a pro-business environment, South Africa is a logical and attractive choice for U.S. companies interested in entering African marketplace for the first time. It is the most advanced, broad-based and productive economy in Africa, and has a gross domestic product (GDP) of $363.7
TUESDAY, DECEMBER 15, 2015
Washington, DC 20002
Networking Breakfast at Golf Galaxy 7:30 a.m. – 9:00 a.m. 1295 New Churchman’s Rd Newark, DE 19713
MONDAY, JANUARY 11, 2016
179th Annual Dinner 4:45 p.m. – 8:30 p.m. Chase Center on the Riverfront 815 Justison Street Wilmington, DE 19801
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
DELAWARE BUSINESS窶ポ窶クove m be r/ De ce m be r 2015
55
You May Call Your Best Witness
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Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
CHAMBER Committees
State Chamber members play a visible, active role in the business community by serving on committees. If you would like to get involved, contact the committee’s Chamber representative or register online at www.dscc.com. Ambassador Committee: The Ambassador Committee is a specially chosen group of volunteers that assists in increasing membership and retention, and acts as a liaison between the State Chamber staff and the membership at large. Contact: Chuck James at (302) 576-6562 or cjames@dscc.com. Employer Advocacy & Education Committee: The Employee Advocacy and Education Committee promotes and assists the employments interests of Chamber members. It is a forum for members of the Chamber to discuss and evaluate human resource and personnel issues facing Delaware employers; to actively engage in the legislative process to develop and implement legislative solutions; to advise the Chamber leadership on the impact of proposed legislative and regulatory measures; and to educate the membership about regulatory requirements affecting their bottom line. The committee meets at least quarterly to identify and develop strategies for current and future issues, and holds special events open to Chamber members to focus on timely topics in the field of human resources and personnel management. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com. Environmental Committee: Working closely with the Department of Natural Resources and Environmental Control (DNREC), members are involved in the review and shaping of environmental legislation and regulation. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com.
economy and quality of life. The Infrastructure and Transportation Committee monitors issues, policies, and trends affecting Delaware’s infrastructure and transportation systems, as well as advises the Chamber’s Board of Directors on related policy issues. For more information, contact James DeChene at (302) 576-6560 or jdchene@dscc.com. Military Affairs Committee: The Military Affairs Committee aims to build efforts to support the hiring of military veterans, and to support the local branches of the military on other relevant issues. Its goals include building business relationships to support the military community, and to create jobs for reserve components and veterans. The committee meets quarterly, and is chaired by Gary Stockbridge of Delmarva Power. Contact: James DeChene at (302) 576-6560 or jdechene@dscc.com. Delaware Young Professionals Network: The Delaware State Chamber of Commerce’s newest committee was formed to encourage young executives in Delaware to be involved in the Chamber, network with other young professionals and further their business growth. The DYPN, for professionals between the ages of 21 and 40, aims to develop Delaware’s young workforce through professional business networking and personal growth. Contact: Kelly Wetzel at (302) 576-6564 or kwetzel@dscc.com. Economic Development Committee: Contact Mark DiMao at (302) 576-6575 or mdimao@dscc.com
Health Care Committee: Members discuss key health care issues facing Delaware businesses and provide feedback to the Chamber legislative team to assist in formulating policy. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com. Tax Committee: This committee reviews tax legislation and lobbies for the reduction of personal and business taxes in Delaware. Contact: James DeChene at (302) 576-6560 or jdchene@dscc.com. Infrastructure and Transportation Committee: The Infrastructure and Transportation Committee recognizes the critical role that the condition and functionality of Delaware’s infrastructure and transportation systems play in creating a strong DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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Delaware State Chamber of Commerce
SMALL STATE. BIG BENEFITS. UPS Shipping Discounts Save up to 34% on a broad portfolio of shipping services including: •U p to 34% on UPS Air letters including UPS Next Day Air®* •U p to 30% on UPS Air packages (1 lb.+) • Up to 32% on UPS International imports and exports •U p to 16% on UPS Ground shipments •S avings begin at 70% on UPS Freight® shipments over 150 lbs. DSCC members can receive these discounts even if you already have a UPS account. Whether you need your documents or packages to arrive the next day or are looking for the most affordable shipping option, UPS understands the importance of reliability, speed, and cost. Plus, the more you ship, the more you can save with UPS. To enroll and start saving today, visit www.savewithups.com/dscc. For more information, call 1-800-MEMBERS (1-800-636-2377). UD Online MBA Scholarship Through an Affiliate Partnership with the Lerner College of Business & Economics, Chamber member will receive an affiliate program scholarship for $5,000 off of their tuition for the University of Delaware Online MBA Degree Program. The Lerner College Online MBA is an AACSB-accredited program that can be completed in as little as sixteen months. This powerful new education option offers the quality, flexibility, and convenience to earn an MBA degree from a highly regarded, nationally ranked, public university. In addition to the $5,000 affiliate scholarship, Chamber member employees will also be eligible to apply for the Dean’s Merit Scholarship, which awards the most highly qualified candidates up to an additional $5,000 in scholarship funding. Visit www.apdegree.com/DSCC to get started. Prescription Drug Discount Card The Delaware Drug Card will provide savings of up to 75-percent on prescription drugs at more than 50,000 pharmacy locations across the country. The Delaware Drug Card has no restrictions to membership, income or age, and you are not required to fill out an application. This program helps all residents of Delaware afford their prescription medications. For more information, go to www. dscc.com/rxdiscount.htm. 58
Member-to-Member Discount Directory State Chamber members offer substantial savings on products and services to fellow members. To see the full list of discounts online, visit www.dscc.com and click on Member2Member Discounts. Discounted Cell Phone products and Service State Chamber members can get a 10-percent discount from T-Mobile on qualifying monthly recurring charges and other special offers. Email Melissa Williams at melissa.williams2@tmobile.com to learn more about this benefit. Notary Service Did you know that Notary Public services are free for Chamber members? Call (302) 655-7221 to make an appointment to stop in for a notary seal on your documents. Certificate of Origin Documents Certificate of Origin documents are $20 for Chamber members ($100 for non-members). Call (302) 655-7221 for more information. Delmarva Broadcasting Company Fifteen-percent in bonus airtime on commercial orders placed by new advertisers on any Delmarva Broadcasting radio station. Contact Mike Reath at mreath@dbcmedia.com or call (302) 4782700 for more information. DSCC Affinity Credit Card with WorldPoints Rewards The DSCC affinity card by Bank of America is a business credit card offered exclusively to State Chamber members that also offers a rewards program for discounted airline tickets, free hotel nights and car rentals and more. The Chamber affinity card with WorldPoints® lets members combine points from personal and business cards to get rewards even faster. Call (800) 598-8791 to apply, mention priority code FABLHRAQ. Dental and Vision Plan Dominion Dental Services provides dental and vision benefits on a group and individual basis with competitive, member-exclusive rates. Dental care coverage for most diagnostic and preventive services is 100 percent with up to 80 percent coverage for restorative care including fillings, root canals, crown and bridge work, periodontal treatment, oral surgery and more. Go to www. dscc.com/chamber/dental_plan.aspx or call (888) 518-5338 for more information. No application fee for DSCC members.
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Constant Contact Email Marketing Service State Chamber members are eligible to receive discounts on their Constant Contact account subscriptions. Members can save 20-percent if they prepay for 6 months and 25-percent if they prepay for 12 months. That is a 10-percent deeper discount than what is available to other customers. To sign up, visit the Constant Contact link on the State Chamber’s members-only page or call (866) 876-8464 to activate your member discount. Continuing Education Certificate Discounts The University of Delaware offers a 10% discount to State Chamber members when they choose to sign up for continuing education certificate programs. Contact Kelly Wetzel for more information. LegalShield All Delaware State Chamber members and member companies now have the opportunity to access affordable legal services. LegalShield is one of the nation’s leading providers of legal safeguards for individuals, families, small businesses and employee groups. Member companies can join the more than 34,000 companies currently offering LegalShield’s personal legal plans as a voluntary benefit to their employees. Through LegalShield’s personal legal plans, employees gain access to unlimited personal legal advice from LegalShield provider attorneys on topics such as mortgages, wills, contracts, and more. Employees also have the option to enroll in LegalShield’s identity theft plans for the added benefits of identity monitoring and identity restoration services. LegalShield’s personal legal plans also effectively reduce employee stress and absenteeism while driving increased productivity. The Small Business Plan provides member companies with legal advice and counsel on any business legal issue, contract and document review, debt collection, trial defense and more. In eliminating cost barriers associated with obtaining legal counsel, LegalShield’s Small Business Plan ensures members have access to the legal support they need to grow and protect their businesses. To get started with LegalShield, visit www.legalshield.com/ info/dscc. For more information, contact Independent Associate Mike Schwartz at (302) 275-8898 or visit mikeschwartz. legalshieldassociate.com
in payment processing solutions. Whether your customers do business on the phone, online, or in person, Worldpay has the products to fit your payment needs, from mobile card readers to virtual terminals, to integrated cash register systems. You’ll gain faster access to cash and flexible pricing, including an option to guarantee pricing for three years—all backed by live 24/7 US-based customer care. Visit www.worldpay.us/Partner/delaware-statechamber-140486 to enroll or contact Leah Gray, (302) 463-8989, leah.gray@worldpay.us, for more. Access full details on these benefits of membership in the members-only section of the DSCC website. For more information about obtaining your company’s members-only login credentials, please email webmaster@dscc.com.
WorldPay Worldpay offere Chamber members a variety of services designed to increase your profits, maximize your productivity, and help you get every penny you’ve earned. Worldpay is the global leader DELAWARE BUSINESS | Nove m be r/ De ce m be r 2015
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CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving our member companies and organizations statewide. This State Chamber staff directory lists phone numbers and email addresses, as well as individual areas of responsibility. If you need business assistance or information, please don’t hesitate to call.
A. Richard Heffron 576-6563 President rheffron@dscc.com
Marianne K. Antonini 576-6567 Sr. Vice President Finance & CFO mantonini@dscc.com Cheryl Corn Executive Assistant to the President Sr. Vice President Communications
576-6572 ccorn@dscc.com
James DeChene Director, Government Relations
576-6560 jdechene@dscc.com
Mark A. DiMaio Acting Sr. Director, DPPI
576-6575 mdimaio@dscc.com
Linda D. Eriksen Accounting Associate
Rana Fayez 576-6566 Communications Manager rfayez@dscc.com Delaware Business Production Website Chuck James 576-6562 Sr. Vice President, Membership cjames@dscc.com Ambassador Committee Fred Miller 576-6579 Advertising Sales fmiller2@dscc.com Member Retention Kelly Wetzel 576-6564 Program & Communication Specialist kwetzel@dscc.com Small Business Alliance Delaware Young Professionals Network
576-6569 leriksen@dscc.com
Ken Evans 576-6576 Account Executive kevans@dscc.com
DELAWARE STATE CHAMBER OF COMMERCE 1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 / Fax (302) 654-0691 (800) 292-9507 Kent & Sussex counties www.dscc.com Blog: dscc.wordpress.com facebook.com/delawarestatechamber flickr: flickr.com/dscc twitter: @Destatechamber 60
Novem b e r / Dec em b e r 2015 | DELAWARE BUSINESS
Emphasis on Forensics and Fraud Detection
Master’s Degree in Accounting
It all adds up. The Neumann University master’s degree in Accounting adds up to greater opportunity. The emphasis on forensics and fraud detection will provide you with credentials that are in demand. Neumann’s program allows you to: • Finish in just 18-21 months • Study in class and online • Focus on forensics and fraud For more information: gradadultadmiss@neumann.edu 610-361-5208
Aston, Pennsylvania
www.neumann.edu
Helping you build business success on a strong foundation of community spirit, expert analyses, sound advice and trust. That’s the power of a local connection, with you year by year, wherever you want to grow. Terrence Barclift SVP & Relationship Manager, Business Banking terrence.barclift@baml.com bofaml.com/yourcorner
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