Keeping You Connected Photos Linda Carfagno
G
ood news: you don’t need to drive to Albuquerque to visit the Apple Store. Dotfoil Computers, located right here in the City Different, is the only local Apple authorized provider for both sales and service.
Jonathan Sandmel started Dotfoil in 2002. “I have always been helping people with computers. The company started to gain traction and grew organically,” he relates. “We became authorized in Apple sales in 2009. In 2010, when the iPad was released, it was exciting for us to be selling and servicing those products. Along the way we learned about PCs as well. Today, we equally service Macs and PCs.” What does it mean to be an Authorized Apple provider? Sandmel has access to new, in-the-box Apple hardware, from desktops to the whole line of laptops and iPads. He also carries accessories like adaptors and plugs. “People know us for our Apple service but they don’t know we also sell brand-new warrantied products. You can get the Apple Care Warranty Extension, and we can service your products under that warranty for three years, just like at an Apple Store,” he describes. “We sell products direct from Apple. We can match their prices, and in fact we can offer a discount, so we’re technically cheaper than buying from the Apple Store or online.” In addition to selling Apple products, Dotfoil is the one-stop shop for service as well. “Just bring your computer by when it needs to be fixed. We service about 50 computers per week,” Sandmel explains. Different pricing options allow you to move up in the queue or, if you can be without your computer for a couple days, just bring it in, and they’ll service it as it comes up.
And if heading to Dotfoil to drop off your computer doesn’t fit your schedule or solve your problem, Sandmel and his team are happy to come to you. “Our on-site service makes it possible for us to come to your house and help with desktops, printers or wireless problems,” Sandmel says. Dotfoil also offers classes on iPads and iPhones, which give people a basic introduction to questions like how to set up email, take pictures and use the calendar. It also gives folks the opportunity to ask about apps: what they are, how do they work and why do you want them. Have old electronics? Drop them by Dotfoil for recycling. “It’s a service we’re happy to provide to the community,” offers Sandmel. “People don’t often know where to take their old electronics, and feel bad putting them in the landfill.” Dotfoil works with individuals, homebusinesses or businesses with up to 10 computers. Its sister company, Steady Networks, provides IT service to larger businesses. “We discovered bigger businesses have different needs and require different services than smaller set-ups,” Sandmel says. From offering on-site help to servicing both Macs and PCs and selling Apple products for less than the price at the Apple Store, is there anything Dotfoil doesn’t do? Yes; it doesn’t make you drive to Albuquerque for the same service you can get in town.
Dotfoil Computers 851 Saint Michaels Drive Candyman Center 505.954.9955 Dotfoil.com