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BEST PLACES TO WORK IN DIRECT SELLING 2020
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FOUNDER AND CEO
Stuart P. Johnson PUBLISHER AND EDITOR IN CHIEF
Todd Eliason teliason@directsellingnews.com MANAGING EDITOR
CONTENTS 4 Story of the 2020 Best Places to Work
Patricia White
6 Nu Skin SENIOR ART DIREC TOR
Susan Douglass
8 Team National
PRODUCTION MANAGER
Virginia Le BUSINESS DE VELOPMENT MANAGER
Melinda Bogoslavsky mbogoslavsky@directsellingnews.com CONTRIBUTOR
Megan Knoebel
10 Jeunesse Global 12 LifeVantage Corporation 14 Xyngular 16 USANA
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18 MONAT 20 Scentsy, Inc. 22 Total Life Changes
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24 MODERE 26 SeneGence 28 Best Places to Work FAQ
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Direct Selling News 5800 Democracy Drive Plano, Texas 75024 www.directsellingnews.com www.directsellingnews.com
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THE BEST PLACES TO WORK IN DIRECT SELLING 2020 HONOREES!
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ONGRATULATIONS to all of our 2020 Best Places to Work in Direct Selling Honorees!
5 -T I M E W I N N E R S u Nu Skin u Team National
research and compiled the results for this program (please see page 28 for more information about Quantum and the contest). The Best Places to Work in Direct Selling contest was designed by Direct Selling News with several goals in mind: u
4 -T I M E W I N N E R S u Jeunesse Global u LifeVantage Corporation u Xyngular 3 -T I M E W I N N E R u USANA 2 -T I M E W I N N E R S u MONAT u Scentsy, Inc. u Total Live Changes FIRST TIME WINNERS u MODERE u SeneGence Each company above is profiled in this supplement, with employees and executives sharing why they believe their company is a Best Place to Work in Direct Selling. All profiles are based on questions presented by DSN to companies. Quantum Workplace, our third-party vendor, conducted the
To spotlight the channel as a positive job-creating engine To recognize and honor companies that have created positive work environments and become employers of choice
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To identify and share best practices with the wider direct selling community
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To provide valuable feedback and data to participating companies that will assist them in measuring levels of employee satisfaction and engagement
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We all know that direct selling is a people business. Measuring field engagement is critical to any company’s success, and consistently delivering on that is a hallmark of the channel. But the field is only part of the people equation. Best Places to Work in Direct Selling celebrates the important role companies play as employers in the marketplace and highlights those companies that are setting the bar for establishing and nurturing work experiences and environments that bring out the very best in people.
Our 2020 contest was open to direct selling companies with at least 40 fulltime employees based in North America. Any employer or employee could have nominated their company during the open period last fall, which ended on October 25, 2019. Each nomination included a contact person who received all of the communications from Quantum. After the nomination period ended, Quantum sent out an official invitation to each company to begin the survey process. Employees were invited to complete an anonymous and confidential survey. A certain percentage of employees at each company, based on size, had to complete the survey in order for the company to reach the threshold to be included. After the survey period was over, the team at Quantum calculated the responses to determine overall scoring and ranking. Only companies who met the threshold determined by Quantum as the baseline for a Best Places to Work environment were announced as Honorees for 2020.
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WINNER
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
NU SKIN
We have created a culture of optimism, compassion, and fun! It’s reflected in everything we do and is part of what attracts top talent to join our team. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
COMPANY
/ Nu Skin
HEADQUARTERS
/ Provo, Utah
NUMBER OF EMPLOYEES YEAR FOUNDED
/ 4900
/ 1984
WHAT I love the most about being an employee at Nu Skin is being enabled to become the best person I can. The company has provided me with opportunities over the years to grow both in my work and personal life. For example, I have come to realize that it all starts and begins with me as an employee. I’m trusted by and valued by my managers. They provide me growth opportunities, which inspire me to do my best daily. With the knowledge and experience, I feel empowered to make decisions on my own. With that, I am also accountable, not only for my success but also for my team’s success. I am sincerely thankful to Nu Skin for helping me grow! — S K Y B A O N G U Y E N / D I S T R I B U T O R C O M P L I A N C E R E P R E S E N TAT I V E I I
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We see our employees as one of the most critical aspects of our business. We work hard to provide them the ‘red-carpet’ treatment with benefits, perks and employee events. For example, during our global sales event in October, LIVE, we invited all employees and a guest to enjoy the entertainment. We also have employee-centered events throughout the year, such as employee experience centers and town halls. These events educate employees on all the different initiatives the company is doing. We also have seasonal celebrations and parties where they can invite family and friends to participate that adds fun and variety to our productive work. Employee feedback shows that they feel valued and are often “wowed” by the lengths to which we go. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
We created “The Nu Skin Way” which embodies Nu Skin’s culture into eight simple principles. It’s a description of our culture, both who we are today and whom we need to become. They outline how we act and clearly defines how we can be the best we can be. At the core of these principles is our effort to be a force for good. We all work hard to improve the lives of everyone who touches our business. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Building on what was created by our founders. In 2019, we clarified and codified the culture that has evolved into “The Nu Skin Way.” We now have a guide as we make business decisions, and can align our employee events and activities to support the culture.
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
We empower our employees to be direct and decisive with their personal and professional development. Employees have access to an online learning system that has thousands of courses on various topics, from personal hobbies; to leadership skills; to worksheets that help them identify their strengths, weaknesses and career goals. We also have managers go through a multiday leadership development program that trains our managers to be more proactive in building our employees. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
In line with our cultural tenet of generously giving back to improve others, we have redesigned our employee giving program. More of our employee events will incorporate service opportunities. We’ll be partnering with local charities, increasing the impact of our employee giving through strategic collaborations. n
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
TEAM NATIONAL COMPANY
/ Team National
HEADQUARTERS
/ Davie, Florida
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 50
/ 1997
THERE ARE many reasons why I love working for Team National. I remember when I went for my first interview for Team National. My impression was that it was a very friendly atmosphere. When I left, I let my husband know that this is the place I wanted to work. Fast forward, 10 years later, I cannot tell you how happy I am to work for this company. My employers, the VPs, my director, and teammates are like family. They have taught me so much about the business and show respect and kindness. It is a great atmosphere to work in. To come to work each day, to a job that you love? Not everyone can say that. I love the customers. I would keep comparing other workplaces with Team National, and they would not be able to measure up. I am truly blessed to be here. — N A N C Y R A Y M O N D / C U S T O M E R S E R V I C E R E P R E S E N TAT I V E
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What makes Team National one of the best places to work, not just in direct selling but in general, is our executive leadership’s vision and values, which drive us to improve; both professionally and personally. Our CEO and other executives encourage us to grow daily, to question processes and improve them, and to learn new things that will help make us be greater and the company better. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
Treating our employees like family is how we roll out the red-carpet mirroring the same to our members. We believe in Stephen Covey’s quote, “Always treat your employees exactly as you want them to treat your best customers.” HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
Team National’s culture can be defined as genuine, collaborative, and fun. Our executive team strives to create a positive work environment that our employees can feel confident, comfortable and valued. Keywords to describe our culture are servant leadership, caring, and teamwork. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our top priority for a great workplace is always maintaining a positive work environment. As soon as our employees walk in for the day, they are greeted with a “good vibes only” sign, a great reminder to always try to create a great day no matter the circumstance. By positively impacting our staff, they positively impact others. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
We schedule Personal Growth sessions for our employees. These are 30-minute to hourlong meetings where executives offer tips on how to grow, both at work and in our personal life, opening the session
for group discussion. Our leaders share videos by top motivational teachers who fuel us to reach our full potential—beyond the 9 to 5. Frequently, the sessions are so impactful; you won’t find a dry eye in the room. The significant effort by our CEO and executive team is greatly appreciated by our staff, who anticipates the monthly personal development meetings. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
Something new we added in 2020 is working to improve overall communication among the teams with weekly all-staff email updates, along with more departmental discussion times. WHAT OTHER REASONS DO YOU FEEL MAKE YOUR COMPANY A GREAT PLACE TO WORK?
Our employees genuinely enjoy working together. They have created new friendships and have given us a great compliment by recommending their family and friends for employment at Team National. The staff embraces our desire to add value not only to our members but to each of them. We work together daily to create a fun, positive, working environment. n
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JEUNESSE COMPANY
/ Jeunesse Global
HEADQUARTERS
/ Lake Mary, Florida
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 735
/ 2009
WHAT I love most about Jeunesse is the people. From the Founders to each employee, everyone works together to achieve what is best for Jeunesse. The Founders and upper management truly value all staff, empowering everyone to grow personally and professionally. Growth is encouraged through project management classes, lifestyle encouragement meet-ups, access to a gorgeous gym, yoga classes and so much more. Balancing hard work with fun activities such as seasonal parties and luncheons, birthday recognitions, healthy inter-departmental competitions, and team-building activities keep morale high. We are a family that has built this home we call Jeunesse. — A L I S O N B L A C K W E L L / D I R E C T O R O F O P E R A T I O N S
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
In a word, family is what makes Jeunesse one of the best places to work in direct selling. Each day, our incredible family of employees gathers in Jeunesse offices around the world, all united with a common purpose to make a positive impact in the world. We are so grateful for this family that works hard, meets challenges head-on, collaborates to create amazing work, stands alongside us as we celebrate success, and then enthusiastically does it all again to bring Jeunesse to the next level. Our employees are invested in our mission and know that they are making a difference. This unity and sense of purpose has defined our corporate culture for the past ten years and continues to help make Jeunesse an incredible place where we are proud to work. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
Jeunesse Distributors are accustomed to world-class events, incentive trips, and recognition. We treat our employees with that same world-class mentality. From the 4-story, 70,000 square-foot World Headquarters building in Lake Mary, Florida—named one of the Orlando Business Journal’s Coolest Office Spaces—to the Jeunesse Tokyo office that features a Jeunesse Kids™ vending machine that supports the company’s nonprofit foundation, each of the 32 Jeunesse workplaces around the globe are a unique reflection of the company’s core values and culture. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our top priority while maintaining a great work experience is to ensure every employee feels valued, included, and appreciated. Our employees have the opportunity to share their ideas and vast experiences. 10
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We accomplish this by promoting a healthy work-life balance, fostering a family-orientated environment, providing effective and professional leadership, and creating global employee engagement initiatives around the world. Each month, we host a global initiative to promote engagement and deepen our understanding of the value of cultural diversity in our corporate offices. An example is our “World Day for Cultural Diversity,” where we asked our employees to bring a favorite traditional dish and dress in apparel from a culture they love. Teams from Jeunesse HQ and offices around the world participated and shared photos showcasing the diversity of the global Jeunesse Family. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
Jeunesse seeks to make a positive impact in the world by helping people look and feel young while empowering each other to unleash our potential. We do this through our products, opportunity, employees, Distributors, and Jeunesse Kids, our nonprofit foundation. Central to this mission is the concept that we are “One Team. One Family. One Jeunesse.” and that we collectively achieve success when we strive to serve others by leading with servants’ hearts. We embrace a Generation Young culture that values youthfulness, vibrancy, and a zest for living life to the fullest—at every age.
look for and foster in our company. We want all our employees to succeed in their area of work. To achieve this success, they are coached and mentored by experts in their department. We work with our employees to help shape them to become the best in our industry. Recently, we offered a complimentary professional development course for our HQ employees. The instructor-led course provided employees with the 35 education hours required to apply for the Project Management Professional (PMP) exam and earn the PMP designation. This type of professional development not only helps our employees succeed in their current positions but also prepares them for future opportunities. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
We just launched Leadership for Executive Assistant Professionals (LEAP), a peer learning group program designed to enhance the development of the employees that provide the first line of support to our executive teams. The group meets monthly to share ideas and best practices relating to their role, with a focus on building leadership and professional skills. n
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
Team spirit, active listening skills, patience, empathy, and a positive attitude are the main attributes that we
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LIFEVANTAGE COMPANY
/ LifeVantage Corporation
HEADQUARTERS
/ Sandy, Utah
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 185
/ 2009
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
LifeVantage isn’t a family business, but there is a family feel and undercurrent that pervades all levels of our company and that is manifested in many ways. We don’t just esteem each other as co-workers, but also as friends and an extension of family. When that’s the case, amazing things happen in the workplace.
HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
THE COMPANY shows us appreciation—not only by gifts or gift cards but by recognizing us verbally or with a smile. We work in a very friendly place, and I don’t ever dread coming into work. — C O U R T N I E C E D E R H O L M / C U S T O M E R EXPERIENCE MANAGER
We view them, not just as employees, but as people first and foremost. As a company, we’re only as good as our people. A key part of that is understanding that our people have lives and priorities outside of the workplace. Not only do we understand that, but we put our money where our mouth is. We don’t just talk about work-life balance—it’s inherent in our company. We have an unlimited PTO policy. We have a generous benefits program that employees are eligible for on day one of employment and that we strive to improve every year. We offer a discounted employee stock purchase plan. Each month, employees receive an allotment of free product for their families. As a jersey-front sponsor of Major League Soccer’s Real Salt Lake, our employees and their families have the opportunity to attend professional soccer matches. As we invest in our people and their families, we become stronger as a company. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
We work hard because we are making a difference in the lives of our distributors, customers and communities. We are also forging a new and different path in our industry, one we are proud of. We care. We believe that people matter. And 12
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we’re passionate about making a difference in their lives—both internally and externally. As a health and wellness company, that’s why we’re in business. But it goes beyond health and wellness. We’re a global company with a global investment. One quick anecdote: at a recent distributor event in Mexico, our CEO delivered school bags and supplies to 400 local students as part of our LifeVantage Legacy program. We believe in leaving people and places better than how we found them. And it’s one of the reasons people love working at LifeVantage.
want to help them progress. When we have openings, we look at our own talent first. We love providing opportunities for growth to our very own team. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
We recently started offering all our employees a membership to LinkedIn Learning. n
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Transparency. As a publicly held company, transparency comes with the territory at a certain level, but it’s also one of the hallmarks of our company. One of our mantras is we shoot each other straight. We question the status quo. To this end, our CEO recently created a channel—affectionately known as “Darren’s Watercooler”—dedicated entirely to the sharing of information and posing of questions in an open, casual environment. He routinely takes individuals to lunch to get to know them better and better understand what makes them tick—and they, in turn, get to know him better. It’s all part of a culture of transparency that prevails at LifeVantage. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
LifeVantage is committed to not only our employees’ professional development but to their personal development as well. We recently started offering all our employees a membership to LinkedIn Learning. Because we value our employees as talented people, we www.directsellingnews.com
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XYNGULAR COMPANY
/ XYNGULAR
HEADQUARTERS
/ Lehi, Utah
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 145
/ 2009
THE PHRASE, “going to work” can instill various emotions for people, ranging from the feeling of dread to excitement. For me, “going to work” at Xyngular feels like I have the opportunity to improve myself. Each day at Xyngular, I’m embraced not just as an employee, or even as a family member, but as an equal. Everyone here is enthusiastic about the work and is driven not just to improve themselves, but everyone else. I have been so grateful to be able to work with such great and knowledgeable people, as I’ve found at Xyngular. — R Y A N C H O R D / Q A S O F T W A R E E N G I N E E R
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
As a company in Direct Selling, our employees dedicate themselves to help our distributors on their journey to Become More through the product and business opportunity. That attitude and action align with our culture internally towards how we treat our employees. We work tirelessly to develop the skills of our employees to provide them opportunities to Become More inside and outside the office. We focus and reinforce our Core Values through the entire employee experience from when a candidate first hears about an open position to when an employee chooses to take the next step in their career. Some of the ways that we stand out is through the additional benefits that we offer, including quarterly profit sharing and a Healthy Life Benefit. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
We have implemented a system of service for our distributors that we call “WOW Service.” This mentality is to continually find ways to go above and beyond for Xyngular distributors and members and establish personal and emotional connections. We similarly seek to Wow our employees internally with the same mindset. We offer this by offering more than what is expected. We show this care through unlimited PTO, free healthy snacks in the office, twice a month Massage Days, frequent employee appreciation events, a free pair of running shoes to new hires, companybranded swag multiple times a year and more! HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
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and No-Egoness. These are not just words on a wall for us. We make it a point to not put these words on a wall, but to emphasize them in our daily communication. We have had employees call out the use of Courage to communicate unpopular opinions that could benefit the company, and our culture of No-Egoness encourages all of us to put aside our own personal agendas in the pursuit of our company goals. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
We strive to create an environment at Xyngular where people can come and be their best selves. Individuals do not need to be afraid of having different opinions because we relish the success that diversity brings us. Recently, we implemented a company-wide Innovation Day, where we all get the opportunity to take off our HR, Sales, or Marketing hats, come into one room and innovate on how we can improve our processes and products to better serve our Distributors and Members. All employee voices are appreciated and heard. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
Xyngular heavily invests in the development of employees. We know employees may not be with Xyngular forever. However, we hope that through their experience at Xyngular, they leave with more professional skills and have grown more as a person. We have created a Leadership Development Program called League of Leaders, which every employee is encouraged to participate. In these groups, members of different departments and ranks read professional development and leadership focused books together
and discuss the principles learned in them. We offer job shadowing programs for members within the company to learn more about a position that they may be interested in. Flexible schedules give employees the opportunity to balance work and school and personal life. We put an emphasis on promoting internally. Forty percent of our employees are on our Member Service team, and we have been able to promote many from there into other departments. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
Xyngular has updated our family leave policy to offer up to 12 weeks of paid leave to aid employees in the events that come up in their personal lives, including paternal and medical leave. We also added a new benefit of Birthday PTO, which we encourage employees to take a full day off on their birthday to celebrate and treat themselves! In our office space, we have added health and wellness spaces to our office with a Mother’s Room, Meditation and Relaxation Room, and additional private spaces. To help focus more on the health and wellness of our employees, we offer monthly yoga/workout classes and have brought in speakers to educate on mental health awareness care. To better understand how we can better aid our employees, Xyngular has started hosting HR focus groups to collaborate with employees on how to improve the experience here at Xyngular. n
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USANA COMPANY
/ USANA
HEADQUARTERS
/ Salt Lake City, Utah
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 890
/ 1992
THE PEOPLE who work at USANA are our greatest strength and asset. USANA has hired and cultivated an incredible team of individuals across every department and area of the company. It’s refreshing to work with talented, smart, caring, and motivated people every single day to create the healthy USANA community we want—both inside and outside of our corporate office. — T E R E S A E L I A S / D I R E C T O R O F B R A N D S T R A T E G Y
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
Through exceptional employment opportunities, workplace initiatives and strategic partnerships, USANA is truly an amazing place to work. USANA strives to offer our more than 800 Utah employees an unbeatable workplace. The company offers impressive benefits, including free onsite workout facilities and a personal fitness trainer, onsite CrossFit, yoga, and boot camp classes, a generous annual profit-sharing program, health and wellness training courses, employee recognition programs, free company products, leading parental leave policies, excellent health and life insurance packages, regular health fairs and voluntary fitness contests. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
USANA is known for rolling out the red carpet for their distributors, and they treat their employees with the same enthusiasm. With our annual employee recognition banquet, USANA rolls out the red carpet and recognizes employees who embodied the company’s core values during the year. Employees are also treated to free food trucks after the Global Convention, free massages, summer and holiday parties, free personal training and personal and professional seminars, annual profit sharing, generous health benefits and parental leave policies, an onsite café, and opportunities to travel with the USANA Foundation on global philanthropic missions. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
USANA is a company that dedicates just as much effort in providing our associates with the highest quality of
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products possible as it does with providing employees with the highest quality work experience possible. It’s about creating the healthiest family on earth, starting with the thousands of employees from around the world. USANA’s core values are health, excellence, integrity and community, and those values define the company’s culture to a T. Our employees are part of a global community who strive for excellence, operate with integrity, and put their health first by taking advantage of USANA’s supplements and onsite health facilities. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our top priority for maintaining a great work environment is community. We provide our employees with an open and caring culture, supportive management and numerous opportunities to make a difference in the world. Because of this mentality, USANA employees feel safe and comfortable at work and aren’t afraid to share their ideas with executives. USANA’s executives form bonds with employees at all levels to get a better understanding of what they do and how they can better serve them to make their jobs easier. Employees have more formal avenues of asking questions as well, including the company’s quarterly employee meetings at which employees are recognized for personal and professional achievements, receive updates on the company’s progress and goals, and are given opportunities to ask any question of the management team. But the USANA community isn’t contained only to the walls of the building. USANA and our charitable foundation allow employees to participate in all their philanthropic efforts around the world. From packing
bags of food for underprivileged children in the Salt Lake area to service missions in Mexico and aiding in disaster relief, USANA employees are all encouraged to help their communities. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
USANA is dedicated to supporting our employees’ development, both personally and professionally, by providing several benefits focused on improving their health and wealth. Along with the amazing workout facility and basketball court, USANA also provides employees $75 a month to spend on USANA’s supplements and skincare at heavily discounted prices. There is also a yearly challenge where employees can attend onsite lectures about health and professional development, track workouts, and participate in the annual 5k in return for cash. USANA also offers professional training and a tuition reimbursement program that pays for undergraduate and graduate school for employees, provided that the courses/degree is related to the employee’s job and/or career path or is in the field related to or of interest to USANA. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
2020 will be a big year for USANA, and that includes an exciting new benefit available to both employees and their families. We will open an onsite health clinic that will focus on three main goals: providing a unique health experience, improving health outcomes, and helping to control medical costs. n www.directsellingnews.com
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MONAT COMPANY
/ MONAT
HEADQUARTERS
/ Doral, Florida
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 328
/ 2014
I LOVE the values of the company. Never have I experienced such an amazing work environment, not only in my department but in every area of the company. Integrity describes us, but gratitude is what defines us at MONAT. I am proud to work in a company that impacts thousands of people by being a force of good, giving back, and making a difference within the direct selling industry. That makes us the best place to work. — S A M U E L M O R E N O / S O C I A L M E D I A R E P R E S E N TAT I V E
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
Our family culture makes us one of the best places to work. MONAT’s achievements are everyone’s achievements. MONAT’s success is our success, and we show gratitude to each one of our team members. We all celebrate. We also encourage our employees to take part in our gratitude initiatives and give back to our communities. Gratitude used to be something we did and now it is an important part of who we are, the heart of our company. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
We have two big events for our staff throughout the year, the annual employee picnic and our holiday party. We shut down operations for these two events to recognize our staff and celebrate THEM! Our company events are much more than just employees gathering together. They are an opportunity for us to express our gratitude towards our staff because, without them, our success would not be possible. We also give special awards during our holiday party to recognize our top performers. These awards are called “Make it Happen, Make it One, Innovation Award, Rookie of the Year and Gratitude Award” and other employee of the year awards. Employees who have been in the company for 5, 10, 15 and 20 years are recognized and receive a service award. Our “Show your Gratitude” programs recognize those employees on a quarterly basis who instill our values of Integrity, Respect and Gratitude in the workplace. Staff members are nominated by their coworkers for going above and beyond, or by simply showing kindness and gratitude. Employees that are recognized receive a sweet treat from our charity partner, Miami is Kind.
HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
We are proud to be visionary entrepreneurs who dream big. We strive to be creative, innovative, and cutting-edge, but at the same time, we are a familyoriented company that values culture and tradition. Our employees are family, and we treat each other with gratitude and respect. We trust in each other. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our priority is to treat others with respect, show integrity in our daily work, and gratitude to others in the workplace and the communities around us. It is our employees, our Market Partners, and our leaders who make our strategic goals a reality and our vision every day closer. It’s a work environment of shared effort and shared success. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
MONAT strongly encourages promotions from within. Our Talent Acquisition team created an internal career website where employees can apply directly to open positions. We have a clear Learning and Development Strategy, supported by a virtual Learning Management System to provide our employees with the opportunity to develop skills to assist in their development. Using the 70-20-10 formula of adult learning (70 percent on the job assignments, 20 percent coaching and mentoring, and 10 percent coursework and training), we are working with our leaders to create more opportunities for social and experiential learning, aligned with the performance management process
and development needs. Our Manager Experience Certification supports the professional development of the leaders within our organization. We provide development according to MONAT’s Leadership Framework, which means having the skills to grow the business, lead your teams, and develop yourself. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
• W e have enhanced our rewards and recognition program to include additional 5 days of PTO for employees who have been in the company for 5 years, recognizing employees who have just had a newborn, graduated from college, and recognize tenure during our town hall meetings and through our communication channels. • M ONAT now offers short-term disability and nation-wide insurance coverage. • W e launched the Manager Experience certification to provide leaders in our organization with the tools and knowledge to lead their teams, develop themselves and grow the business. • T o bring additional professional development opportunities to our employees, we are starting a Toastmasters Club in our offices. We hope this can give our staff the opportunity to grow as communicators and leaders, advancing them towards career, community, and personal goals. n
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SCENTSY COMPANY
/ Scentsy, Inc.
HEADQUARTERS
/ Meridian, Idaho
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 1047
/ 2004
I LOVE that our culture encourages learning and development of our personal and professional growth. Our culture is about ‘always improving.’ Job opportunities and professional growth opportunities come with that. I have been in Shipping and Quality Management and now in Supply Chain as a planner, which is my all-time favorite lifetime job. Our people are all about continuous improvement. Because of this attitude, our goals always align. All of us want to come in and do what we can for each other. ‘How do I make your job easier today? What processes are you struggling with? What is making your job difficult? Let’s work through it together.’ We really depend on each other. Everybody understands that our goal is to make the next team’s job easier. — T A M M Y M A X E Y / M A N U F A C T U R I N G PRODUCTION PLANNER
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
At Scentsy, we focus on the people, because we know it’s our people who create and foster our culture. Our employees are a large part of what makes Scentsy special! We know our Consultants need to grow personally and professionally to be successful, and our employees do, too. Employees are encouraged to take advantage of our extensive learning and development classes and wellness programs to become the best people and employees they can be. Our employees understand that the quality of their work can have a direct impact on the success of our Consultants. This is something our leaders focus on across the organization. Because our employees are so important to the success of our Consultants, we offer as many nontraditional benefits as possible to help them feel appreciated and valued. Some examples include product discounts, annual birthday gifts, an on-site cafeteria with subsidized meals, an on-site fitness center (with classes and personal trainers on staff), cooking classes, a take-home meal program, extra vacation days over the Christmas holidays, generous paid time off, flexible work schedule options, and many celebrations where we serve cake! HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
We take every opportunity to make employees feel valued—and we bring the fun! Examples include yearly all-expenses-paid trip giveaways; a large-scale summer party for employees and their families that includes food, games, volunteer opportunities and a jaw-dropping fireworks show (Scentsy Consultants and the local community are invited, too); Thanksgiving
dinners for employees with the executive team and our owners; Scentsy Culture Day, inspired by our large annual Consultant event, but delivered with special training and motivational content for our employees; silly national holiday celebrations like National Donut Day and National Smile Day; employee anniversary and birthday celebrations; a monthly all-employee call with our CEOs where departments and individuals are recognized for their contributions and so much more! HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
Scentsy was built on three core values: Simplicity, Authenticity and Generosity. Our values drive every decision we make, strengthen every relationship we build and ensure a lasting, industry-leading opportunity for our Consultants, employees, their families and in the communities where we live and work. • Simplicity: We avoid the unnecessary and do the right things, the right way, through teamwork. • A uthenticity: We stay true to who we are, creating trust by being open, honest and respectful.
real! And we understand that we employ real people who are living full, busy lives. Our mission has always been to remain family-friendly because for us, family always comes first. It’s why we offer our employees flexible work schedules, a cafeteria open to the public so their families can join them for lunch now and then, delicious take-home meals, holiday parties for the kids, community events on our campus and more. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
As a company, our biggest annual opportunity for personal and professional development is Scentsy Culture Day. Each year, we close our office for an entire day and invite employees to fill their schedules with general and breakout training sessions with topics that interest them most—everything from project management to coping with stress—with plenty of time for relationship-building, celebration and fun. This day is “on-the-clock” and designed to fill our employees’ cups and motivate and inspire them to achieve their greatest potential at work and in their personal lives. n
• Generosity: We love to give of our time, talent and resources. At all levels, we strive to serve each other while serving our Consultants.
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Encouraging Authenticity: We want employees to bring their whole self to work—it’s why one of our core values is Authenticity. We provide a place where employees can come as they are as they learn and grow. We’re www.directsellingnews.com
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TOTAL LIFE CHANGES COMPANY
/ Total Life Changes
HEADQUARTERS
/ Fair Haven, Michigan
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 164
/ 2003
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
“We harness the spontaneity, creativity, and energy of every human soul in the building.” -Jack Fallon, Founder and CEO HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
WHAT I love the most about working for TLC is that everyone here believes in one another. They help you achieve your goals with full support and the requirements that you might need along the way! This is truly admirable! — A D R I A N A M E N D O Z A / S O C I A L M E D I A C O O R D I N AT O R
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“We challenge ourselves to do the same things in the building that we do in the field. We offer above average compensation, more benefits that are generally available at other workplaces, and unique ways to provide recognition. Our onboarding process includes immersing new employees into our company’s culture, including seven core values that drive our decisionmaking. Our employees are exposed to opportunities for personal and professional development to foster their growth and interests.” -John Licari, Chief Operating Officer HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE? “Total Life Changes has developed a strong community of diverse individuals that are seeking to help others reach their health and financial goals above and beyond their own goals and aspirations. This has translated into a worldwide network of human energy that wants to serve others. This energy continues to inspire our executive staff and leadership to work even harder. We continue to attract a nurturing group of souls that we are enabling every day to become better people to change the world.” -Jack Fallon, Founder and CEO
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
“Fun. We must have fun. We encourage having fun on an hourly basis. We coordinate calisthenics during the day for our call center agents. We have impromptu live broadcasts that incorporate employees from every department to capture their energy and make sure they feel connected to our sales force of Life Changers. We go out of our way to find new ways to generate genuine excitement at the workplace.” -Jack Fallon, Founder and CEO
their retirement goals. A new Executive Management team was established in February 2020. The Executive Team evaluates departmental procedures and best practices to ensure the workplace is safe and operating effectively. n
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
“Our executive staff and department heads work collaboratively to ensure that all of our employees are exposed to opportunities to strengthen their personal and professional development. This includes working with consultants on a regular basis. TLC has partnered with Ryan Lesperance, founder of Smash Creative. Ryan has been instrumental in helping to develop our company’s core values and our corporate workshops on a quarterly basis.” -Scott Bania, Chief Communications Officer WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
TLC has implemented 24-hour customer service Monday-Saturday in order to support our growing markets, and the call center has also been expanded, adding an additional 1500 square feet for our agents. We have plans to complete an onsite fitness center by the end of March 2020 to support all of our employees’ health and fitness goals. TLC now offers a 401k match program for all employees to supplement the needs of www.directsellingnews.com
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MODERE COMPANY
/ MODERE
HEADQUARTERS
/ Springville, Utah
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 212
/ 1992
MY EMPLOYMENT with Modere has been one of the greatest wins of my life. From the start, I knew this company was special. They had a mission, a vision, defined goals and a healthy product line geared toward improving lives. They truly care about making the world a better place and continually provide quality products. They have never failed to communicate and demonstrate to the workforce that their number one asset/ resource is the employee who makes it all possible. Many things make Modere great. The people in the company are some of the finest in the world. The leaders are truly the hardest-working, most personable, motivated and highly educated people you could find. They continually express their appreciation to the staff, and they excel at listening. They listen and frequently implement our suggestions that make this a happy place to come to work. The Modere work experience is one of personal freedom: the freedom to express, contribute, share, learn and be heard. — LY N N E T T E R O S E / P A R A L E G A L
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
We have exceptional leaders and team members. We are a team and work together to achieve our top priorities. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
At Modere, we try to make the employee experience the same as a Social Marketer’s. This is done in our communication, events, team member empowerment, and recognition. We have an “MVP” program (Modere Values People) where peers nominate peers for going the extra mile and exemplifying our Modere Values. Two employees selected each quarter receive an MVP and cash award. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
We strive for excellence in everything we do. We go above and beyond, aiming to create ‘wow’ moments for our teammates, customers, and field through our exceptional performance products and company. We are Compassionate, Humble, Authentic, Vibrant, Disruptive, Innovative, and Extraordinary. WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Having open communication is a top priority at Modere. We are very transparent in our communication with team members. We maintain an open-door policy and an “Ask the CEO” link whereby employees can ask CEO Asma Ishaq a question at any time. We promote a culture that empowers and rewards individuals for going the extra mile.
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
We provide company-paid training opportunities (on the job and offsite), tuition reimbursement, etc. One of our focuses this year is to provide resources for overall wellbeing, including financial, emotional, and professional growth. The availability of worksite yoga during the lunch hour is one such example. WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
One of our 2020 objectives is to foster a Growth Mindset. We want employees to be open to change, believe in growth, and embrace training, effective communication and mentoring. In doing this, team members will have a more positive view of Modere. In embracing a Growth Mindset, we acknowledge that it is okay to make mistakes because we will learn and grow from those mistakes. n
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SENEGENCE COMPANY
/ SeneGence
HEADQUARTERS
/ Foothill Ranch, California
NUMBER OF FULL-TIME EMPLOYEES YEAR FOUNDED
/ 250
/ 1999
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HAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING?
SeneGence provides our employees with the opportunity to work for an organization that supports and empowers women all across the globe by providing careers that really work, selling products that work. HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS?
WHAT I love most about working for SeneGence is the genuine feeling of support and camaraderie I experience here on a daily basis. It feels like a real team environment, and we accomplish amazing things together (like fabulous product launches, new Distributor programs and enhancements) that we would not be able to accomplish individually. I also appreciate that I am given the opportunity and the freedom from leaders in the company to suggest and execute my own ideas. Ideas that I think will benefit our Distributors, whether it’s an idea for a new product or an enhancement to one of our processes that will help us to be more efficient. I appreciate the fact that my voice is heard, and my ideas are listened to. I also genuinely love the culture and the mission of promoting the success of women. I know that my work here is positively affecting the lives of thousands of women and their families, and it feels good! — J E N E L L E M O A D / S E N I O R M A R K E T I N G M A N A G E R
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SeneGence offers a comprehensive benefits package, competitive wages, and an opportunity to be creative and explore new ideas to ensure innovation and success for our distributors. We host Employee Appreciation events for each SeneGence office location (such as food trucks, music, holiday gatherings) to enhance camaraderie and recognize teamwork. HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE?
At SeneGence, we strive to maintain a family-based culture and live by our “SeneV.I.S.I.O.N.” core values: • Value and Serve Others • Integrity • SeneSynergy (lifting each other up) • Innovation • Opportunity • Never Settle
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT?
Our top priority is the success of our distributors, and we continue to develop and offer innovative products and business solutions, so they are successful in their businesses. We empower our employees to constantly suggest new ideas, make process improvements to drive efficiency and work collaboratively to successfully achieve our goals. HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT?
For 2020, SeneGence has implemented a more strategic performance development and coaching program for all employees. This is designed to help them define their own career paths, offer curated training plans, and promote positive recognition programs designed to help employees reach their full potential.
WHAT OTHER REASONS DO YOU FEEL MAKE YOUR COMPANY A GREAT PLACE TO WORK?
• Diverse culture, from Boomers to Gen Z’s • I nternational mobility (offices in 6 global metropolitan areas and growing!) • W ellness program, including complimentary healthy snacks & beverages • Deep discounts for employee purchases n
WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE?
SeneGence continues to expand our internal employee self-service capabilities which provides a comprehensive “one-stop shop” for all employeerelated activities, on-demand training, discounts to hundreds of local business and fun perks, and coaching & performance development tools to ensure employee’s and company’s success.
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FAQS HOW ARE THE HONOREES SELECTED?
Direct Selling News has partnered with Quantum Workplace, an HR technology company that has been collecting Best Places to Work data for more than a decade and currently supports 50 programs across North America. Their software enables companies to discover the strength of their employees, culture and leadership. For the Best Places to Work in Direct Selling program, Quantum Workplace asked employees of nominated companies to complete an online survey designed to measure workplace engagement. Next, Quantum Workplace compiled and evaluated the responses, ranking the participating companies based on their overall engagement score. Honorees were selected based on the results of this survey. This same process will be conducted for our 2020 Best Places to Work contest. WHAT IS THE SCIENCE BEHIND THE SURVEY?
Quantum Workplace’s survey was developed by a panel of thought leaders in the field of employee engagement and is validated annually against more than 1.5 million responses across 8,000 companies to continuously recognize trends in the evolution of engagement. IS THE SURVEY CONFIDENTIAL?
The employee survey is always strictly confidential. Each company has access to survey results at the aggregate level to help them understand and build engagement. However, the individual identities of employees are never revealed. In fact, companies are not even able to see who has or has not completed the survey. All full-time, part-time, permanent, corporate headquartered employees are eligible to take the survey. DO ALL OF THE EMPLOYEES AT MY COMPANY NEED TO COMPLETE THE SURVEY?
All eligible employees must be invited to take the survey. To reach a 95 percent confidence level with a margin of error of plus or minus 5 percent, a company will need to achieve employee participation based on the following percentages per size of organization to be considered as an honoree: 50 employees or fewer = 85%
u
51 to 150 = 70%
u
151 to 500 = 50%
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501 to 1,000 = 30%
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WILL MY COMPANY RECEIVE THE SURVEY RESULTS?
Yes, all participating companies receive a free Overview report showing the company’s overall score compared to the finalists, summary of the engagement category scores, demographic information, and some comments from the open-ended questions. Surveys can also be customized for varying fees. Customizations do not affect the way results are scored for the purpose of the competition. Custom questions are excluded from the calculations. WHAT IF MY COMPANY DOES NOT MAKE THE BEST PLACES TO WORK LIST?
All companies that participate receive access to a free Overview report and have the opportunity to purchase reports to help improve employee engagement, but the company name is not placed on any list and is not printed in the special publication. There is NO RISK to participate. All companies that have reached their participation goal will be contacted as to their status as a finalist or non-finalist.
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To the 2020 Honorees of the Best Places to Work in Direct Selling—
KEEP UP THE GREAT WORK! •
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WITH SPECIAL THANKS TO OUR BPT W SPONSORS
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