The People's Publication Issue 22

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FREE GRIMSBY LIFTS MOBILITY SERVICES

FRESHNEY CLEANERS THE SPECIALISTS

ORIENTAL EXPRESS THE BIG BUFFET

TOWN & COUNTRY CARS - TOP VALUE

Kumon - Helping Children To Fulfil Their Potential

SENTIMENTS FUNERAL HOME - TAKING CARE

Issue 22 Oct - Nov 2013

FREE FREE FREE FREE


BEDROOMS SLIDING DOOR SYSTEMS KITCHENS OFFICES / STUDIES Ian Carroll has specialised in designing, manufacturing and installing bespoke fitted wardrobes, kitchens and storage solutions for over 30 years, previously with Premier Wardrobes. His new venture, the Ian Carroll Design Company, builds on this experience to provide a highly personal, design-led service to discerning home owners in the Lincolnshire area. From first measurements to the final finishing touches, you are assured of a personal and professional service.

 01472 362773  ian@iancarrolldesign.co.uk www.iancarrolldesign.co.uk

Visit our showroom in King Edward St, Grimsby above



Publisher: Deborah Staff Advertising: Deborah Staff deborah.staff@divapublications.co.uk Distribution: Andrew Staff andrew.staff@divapublications.co.uk

Contents 5 Kumon

Design, Photography, Editorial Ian Pickles Contributors to this issue: Kumon, Jason Clark, Humberston Happenings, The Dairy Cookbook, Jane Tuplin, Jo Gray, The Culture House, NELC, Brett Hindle, Jody Illingworth

6 In The Know 12 Clean And Tidy 14 Spring Bulbs

All rights reserved. Diva Publications have made every effort to ensure that the content of The People’s Publication is correct. However we cannot guarantee responsibility for any errors or omissions. Diva Publications do not accept any liability which may arise or result from any error in any advertisement or editorial, whether relating to wording, position, space or artwork. The Publishers cannot be held responsible for any breach of copyright arising from any material supplied, including advertisement copy, editorial, design and images. No part of the People’s Publication may be reproduced, transmitted, (mechanical, electronic or photocopying) or stored in a retrieval system of any kind. Published by: Diva Publications Grimsby & Cleethorpes Tel/Fax: 01472 238140 www.divapublications.co.uk

16 Ready For Winter 18 End Of Life Planning 20 Security 21 Companies Of Excellence 24 Hallowe’en Recipes 25 The Firework Code 25 Competition 26 Motoring 30 Literary Festival 2013

Look out for us in ....... Selected Stores Only

Distribution by Self Select Distribution Ltd


Kumon

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Unlock your child’s potential with ...... We all know the importance of maths and English. Young people with better literacy and numeracy skills are far more likely to succeed in gaining good employment and fulfilling their potential later in life. At your local study centre, Kumon offers individualised maths and English study programmes for all ages and abilities. Established for over 50 years, Kumon’s unique worksheet based method can help your child to excel academically, develop their capacity for learning independently and boost their all round confidence. As well as building speed and accuracy, Kumon’s maths and English programmes develop life long transferable skills such as concentration and independent learning, time management and problem solving: abilities which will prepare students for the future. Not only are maths and English key to academic success, but the study skills and learning ability they gain through the Kumon programme will stand them in good stead for adult life, as well as for the pressures of homework, coursework and timed exams. By working at their own pace over a period of time children acquire the self assurance to reach their potential both at school and elsewhere. Before enrolling, your child will benefit from a Free

KUMON Assessment. This will determine where on the programmes they will begin and will ensure that your child’s Kumon study is individualised to their needs from the outset. Once enrolled, your child will start on the programmes at a level they are comfortable with. This ensures that they establish a daily study habit and that there are no gaps in their understanding of the subject before moving on. Students attend their local Kumon centre weekly and have daily worksheets to complete at home. There are currently more than 68,000 students studying with Kumon at over 670 study centres across the UK. For more information, or to take advantage of a Free Assessment, contact your local Instructor today. Cleethorpes Study Centre Jackie Cowling 01472 230251

Grimsby Healing Study Centre Sarah Prior 01472 884104

Kumon’s maths and English study programmes work to improve your child’s skills, develop their confidence and inspire a passion for learning. To unlock your child’s potential, contact your local Instructor for a Free Assessment. Cleethorpes Jackie Cowling 01472 230 251 Grimsby, Healing Sarah Prior 01472 884 104

Improve your child’s study skills kumon.co.uk

Kumon


In The Know Your indispensable guide to what’s going on where you live Flags At Ready For Humberston Proms Finale! Autumn weather can be very unpredictable but everyone is sure of a good night at the Humberston Happenings’ Last Night of the Proms concert. There’ll be a hail of good music, thunderous patriotism and a blizzard of entertainment. The Lincolnshire Hospitals Band will be performing and if you’ve been before you’ll know that means a great evening is in store. Susan Shorland, former Director of Music and Conductor of the Hospitals Band has moved on, retired from the Royal Air Force and taken up a prestigious post as a music examiner in London but she has agreed to return for the evening and will be brandishing her baton as usual on the night. The concert is on Saturday 23rd November at The Showbar on Thorpe Park. Doors open at 6.30pm, music begins at 7.30pm. There’s plenty of easy car parking, individual tabled seating and a well stocked bar. All proceeds are donated to the Humberston Park Special School Hydrotherapy Pool Appeal. Tickets are still only £5 each and the price includes your flag. We challenge you to find a better night out for just a fiver !

Sounds Of Abba And The Bee Gees At Central Hall A great night is on the cards on Saturday 30th November when top tribute show Winner Takes It All arrives at The Central Hall in Duncombe Street. Boasting a full live band and a cast made up of some of the country’s most talented performers from stage and screen, the show is a non-stop barrage of adrenaline filled hits made famous by two of history’s most cherished pop acts. With the phenomenal success of both the stage and screen versions of Abba jukebox musical Mama Mia! The stock of the Swedish superstar quartet has never been higher, while the recent visit to the UK of Barry Gibb has put the spotlight once again on the Bee Gees .

In The Know

The show includes all the Abba classics from Waterloo, Fernando and Take a Chance to Disco anthems such as Dancing Queen, Gimme, Gimme, Gimme and Voulez Vous and all the classic Bee Gee’s hits from Massachusetts and Words to such dance floor giants as Stayin’ Alive, Night Fever, More Than a Woman and Tragedy! This is one party you don’t want to miss. To book tickets telephone the Box Office on 01472 355025 or call in to The Central Hall in Duncombe Street between 10.30am and 2.30pm Tuesday Saturday.


In The Know Local Business Group Seeks New Members A successful Cleethorpes business networking group is offering a rare chance to join its ranks. Cleethorpes Business Connections a group of local business men and women and part of Business Network International (BNI) has generated more than three million pounds in business for its members in the past three years alone. Cleethorpes Business Connections Group Director Brett Hindle (Hog and Rooster) said: “We are the most successful BNI group in the region, this has been achieved by the quality of businesses within the group and the fantastic leadership under my predecessor Miss Emily Barr (Wigham Barr Recruitment)” “Cleethorpes Business Connections BNI has a fantastic track record in generating

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business for its members – more than £777,628.00 in the past six months and many millions of pounds in the years that it has been going. “As we begin a new era with Brian Stones (WeaverWroots accountants) as Membership co-ordinator and Julia Thompson (East Coast Pictures) as Secretary/Treasurer, we are looking for more like-minded business people to join us.”

Banker; Gardener; Wedding Planner to name but a few! But Mr Hindle said he was happy to hear from other businesses too. “There are many different categories that we can have as members of the group so if people want to get in touch we can discuss what opportunities are available,” he added. “BNI usually operates recruitment by invitation only, so this is a rare opportunity to become part

The group meets every Thursday morning upstairs at Abby’s in Abbeygate Grimsby. Only one person per professional category is allowed to join at any one time. At the moment it is looking in particular for a Commercial Property Agent; Plasterer; Painter and Decorator; Commercial

of the world’s most successful business networking and referral organisation.” To find out more, business owners are asked to contact Brett on 07792871181 or via email at crunchycrackling@hogandrooster. com

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In The Know


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In The Know

Knit And Natter Enjoy Woolcraft At A Good Yarn A Good Yarn in Cambridge St Cleethorpes has always been more than just a wool shop - it’s also a place to learn and to meet and make friends. There’s lots to look forward to in their new programme. Saturday 2nd November sees a Design Your Own Christmas Decorations workshop including the chance to learn how to make a Christmas stocking advent calendar, which is a great introduction to sock knitting! Workshop price including materials is £40, booking essential. On Wednesday 11th December there’s a Mystery Christmas Workshop where you can spend a day working on a mystery Christmas project. All materials will be provided along with refreshments. The cost of the day is £25 with all proceeds being donated to When You Wish Upon a Star. Only 10 places available on each day. These workshops are in addition to their regular events including Knot Just Knitting, Tues & Sat 1pm - 4pm and Fri 10am - 1pm (no need to book these events price £2.50 each). The Crochet Club meets on the first Saturday

of each month from 10:30am to 12:30pm (£5 booking essential) and the Knit Club is on the last Saturday of the month, also from 10:30am to 12:30pm (£5, booking essential). And don’t forget UFO day (for unfinished objects) last Wednesday of the month from 10:30am to 4:30pm (£5 no need to book). So if you’re interested in crafts and you’d like to spend some time in the company of like minded people pop down to A Good Yarn and get signed up!

trials and now after five sell out years at the Edinburgh Fringe and international tours that have taken them all the way from Aberdeen to Adelaide (Pick Of The Adelaide Fringe 2012) and from Aberystwyth to Aarhus (we’ll save you digging out the gazetteer - it’s in Denmark, they’ve headlined there for three years running) the Socks are bringing their new show, including some of their most popular material, our way. If you’d like to get a taste of what the socks have to offer try checking them out on You Tube where they have gathered a huge following or look for one of their comic books.

Falsetto Scottish Socks On Show At Barton Ropery! The Scottish Falsetto Sock Puppet Theatre have been described as “The Abbott & Costello of the sock world” or “Filthy Wee Tykes”– depends who you want to believe. Either way they’ll be appearing at the Barton Ropery on Friday 15th November bringing a brand new show of songs, sketches, socks and violence with a Sci Fi theme. The Socks started performing in 2005 as part of The Sitcom

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In The Know


In The Know

Devotion - A Duo To Look Out For On The Club Scene Jackie and Jo, better known as Devotion, are a duo who are making a big name for themselves in the clubs with their sweet vocal style and a range of music that includes songs from the 1960’s through to the present day including country, pop, Motown and much more.

They’re available for pubs, clubs, parties, weddings and events. Upcoming gigs include The Black Bull in East Halton on October 25th, The Hawthorn Club in Doncaster on November 2nd, The Blacksmith’s Arms in Rothwell on November 23rd and The Bluestone in Immingham on November 29th. Check them out at www.devotionduo.co.uk or get in touch with them by email at devotion01@hotmail.co.uk or by phone at 01469 510175.

through to the 1990’s. It’s the brainchild of Jody Illingworth whose love of everything vintage was inspired by her mother who used to run

Old Fashioned Style Comes To Wellowgate The vintage boom shows no sign of abating and now there’s a new emporium for fans of classic design to browse and enjoy. I Luv It I Really Do, situated at 19 Wellowgate promises to sell all kinds of classic items, especially ladieswear, from the 1960’s

an antiques shop and when you step through the doors you enter a world of colour and style from bygone eras. So if you love great design get down to Wellowgate, take a look at what Jody has to offer and remember Recycle, Reuse, Relove!

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In The Know


In The Know

© M&S

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Serving the community since 1999 New portable scooters arriving shortly!

11-13 High St, Cleethorpes  01472 600055 Christmas

late night

Oriental Express - The Big Buffet!

shopping Ever y Thur

For lovers of all kinds of Indian and Chinese food there’s one eatery in the area that’s head and shoulders above the others - Oriental Express on the boating lake in Cleethorpes. Their all you can eat buffet is great value and the food is fantastic with a fabulous selection of dishes ranging from exotic delicacies to everybody’s favourite - John Turner’s Lincolnshire sausages! And of course the legendary ice cream bar. Delicious!

sday until 8pm rking from 5pm Star ts 21st Novem 19th Decem ber – ber

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Chinese and Indian buffet serving over 50 tasty dishes

Adult Lunch - £7.25 - Evening £8.25 Child Lunch - £3.95 - Evening £4.75 Seniors - £4.95 Mon-Fri Before 5pm 1 Adult & 1 Child £9.25 Mon-Fri Before 5pm (Child Under 12 Years) Two Under 5’s Eat Free With One Paying Adult

Group Bookings For 7 Or More People And Bookings For Parties Available

Oriental Express Kings Rd, Cleethorpes 01472 694999

www.orientalexpress-cleethorpes.co.uk Eating Out


Turner’s Traditional Christmas Fayre Why not let one of our delicious Free Range Turkeys, Chickens, Ducks, Geese or Pheasants make your perfect centrepiece. Also available Fresh Lincs Beef, Pork and Lamb, plus Gammon, Ham, Traditional Pork Pies, Lincolnshire Sausages, Pigs in Blankets, Homemade Coleslaw, Fine Cheeses and Preserves. For the sweeter tooth we have Plum Loaves and Mince Pies. Everything you need for the perfect Christmas in one friendly shop - and you can pay by instalments if you wish - ask in the shop about our Christmas Club.

CHRISTMAS HAMPERS NOW AVAILABLE

• Festive Hamper ..... £58 • Family Hamper ..... £90 • Luxury Hamper ..... £130

Planning a party or corporate event? Our catering and event team can help you make the most of any event with a range of menus to meet your requirements ranging from sandwich and fruit buffets for a working lunch to our fantastic hog roasts with all the trimmings when you need something really special. We even have our own top quality facilities at Lucarly’s Club if you’re looking for a venue!

JOHN TURNER Butcher, Baker, Sandwich Maker Ltd

Unit 3, Humberstone Business Centre, Wilton Road Industrial Estate, Grimsby, NE Lincs, DN36 4AS Tel: (01472) 812264 Fax: (01472) 811858

53, St Peter’s Avenue, Cleethorpes, NE Lincs, DN35 8HF Tel: (01472) 691839 Fax: (01472) 691839


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Clean & Tidy The popularity of TV programmes about hoarders has led the insurance industry to start looking at how clean and tidy people keep their homes - so it could be a case of ....

Clean up or the insurance gets it! We all like to think that once we go home and shut the front door behind us everything that we do thereafter is private but in fact the way we clean and tidy our houses can have knock on effects not just on our health but also on our bank balances! Up to now insurance companies haven’t usually poked around inside your home when you apply for a home insurance policy but that could be changing, as insurers, encouraged by recent programmes about hoarding, increasingly cite untidiness risks that cause people to trip over and injure themselves or start home fires from flammable materials lying around the house as a reason for not paying out on a policy. So what exactly is hoarding, and how can it negatively impact your homeowner insurance?

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Clean & Tidy Compulsive hoarding and cluttering refers to the acquisition of and failure to discard a large number of possessions, which appear to be useless or of limited value, in an attempt to decrease stress and anxiety. It’s a serious problem and can lead to eviction and homelessness. And just what are the risks that hoarding can cause? Well, a cluttered house can limit mobility and cause falls and can be especially hazardous to the elderly and disabled. Clutter can block doorways and windows, making leaving a home very difficult. Boxes, paper, clothing and other items are extremely flammable and will add fuel to a fire. Clutter can also lead to inadequate cleaning. Rotting food items can attract bugs and rodents, leading to health hazards. Reduced cleaning can also worsen existing allergies and breathing problems. It isn’t just an issue for home owners either. The same basic principles of tidiness and cleanliness apply to business premises - only even more so because it’s not just the insurance companies who may take an interest - it’s the health and safety people as well. Trip and slip hazards, crowded gangways and unhygienic conditions are all high on the list of danger factors that contribute to industrial accidents, so business people too need to pay attention to keeping their premises clean and tidy. In theory you could lose out on your claim or be refused cover but most likely you’ll get a notice from

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the insurance company demanding that you clean up your home and remove potential hazards. But why wait for that to happen? If you have a home or business that’s full of potentially hazardous clutter, clean it up. If it’s reached the point where it’s all a bit too much for you then consider giving either Stephen’s Cleaners or Freshney Cleaners (see the adverts below) a call and see if they can help. Pretty soon you can have everything shipshape again, which is good for your health and you just might be saving money on your insurance policy in the process.

Freshney Cleaners REALLY clean! Not just nearly clean ....

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from English country gardens

to rural Ugandan hospitals At GardenAid we offer a wide variety of gardening services tailored to meet all your garden requirements including landscaping, fencing, weed control, lawn care, general maintenance and all types of tree work. We have over 40 years of horticultural experience and we promise the highest standards of workmanship, integrity and reliability. We also promise to donate 10% of our proďŹ ts to Age Care Development Uganda, a charity based in the Kyenjojo district of Western Uganda which takes care of elderly people and survivors of HIV/AIDS and of the civil wars which have ravaged East Africa in recent years. So when you use GardenAid not only does your garden look great but you really are helping to care for two communities.

Garden Aid Caring for two communities

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Home & Garden

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Looking for great early colour? Then get planting now so as not to miss out on ......

Glorious Spring Flowering Bulbs Spring flowering bulbs like daffodils, tulips and crocuses are so much a part of our gardens that sometimes we take them for granted and fail to appreciate how spectacular are. Autumn is planting time so here are our tips for getting the best out of your spring flowering bulbs. Before planting, loosen the soil thoroughly. You might also want to work some compost into it. Then dig a hole and arrange the bulbs in an upright position. Plant from September till December, but try to plant them before freezing weather sets in. The rule of thumb for planting depth is to plant twice as deep as the bulb is tall. For large bulbs such as narcissus, tulips and hyacinths, this will be about ten to twenty centimetres deep. For snowdrops and crocuses, it’s about five to ten centimetres. Plant large bulbs an average of twelve centimetres apart and small bulbs an average of five to seven centimetres apart.

Geoff’s Gardening Service  01469 569712 H 0790 4006635 geoff.oneill.gardening@googlemail.com

Bulbs don’t like soggy conditions. If you have clay soil you can mix in some sand or compost or sprinkle some small pebbles into the planting holes before putting the bulbs in. If using pots, put some broken sherds at the bottom for drainage. Water the bulbs immediately after planting to encourage them to produce roots. This will help them tolerate cold and frost. You can plant flower bulbs in layers (also known as the sandwich or lasagne system) in your garden as well as in pots and containers. Bulbs that flower latest in the season (such as tulips) are planted in the lowest layer. Bulbs that flower earlier - such as crocuses or grape hyacinths - are planted above. Planting in layers will have no adverse effects on the bulbs. They will simply flower one after another in the same spot. So the same flower bed or pot or container will provide flowers for many weeks and there will always be colour your garden.

Geoff ’s Gardening Services Keeping your garden looking great can be hard work - that’s where Geoff ’s Gardening Services can help. They don’t bother with gimmicks, they just provide excellent gardening services and let the work speak for itself. Geoff offers a wide range of work including lawn and hedge care, chainsaw work, garden clearances, fence & shed treatments and power washing. So if you find the garden just a bit too much to manage give him a ring. OAP Discounts. Trading Standards Registered.

Home & Garden


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Home & Garden The North wind doth blow and we shall have snow - with all the chaos that brings so ......

Is Your Home Ready For Winter ?

Summer’s gone and winter’s tuning up and we all know that it’s a time of year when all the jobs around the house that you never got time to do come back to bite you. So here’s our checklist of the most important things to do to avoid the wintertime blues. Starting with exterior tasks you should clean your gutters and downspouts and make sure they are not blocked by leaves and debris. Use a screwdriver

to probe the wood trim around windows and doors to check for rot. Replace where necessary. With low humidity and cool temperatures this is a good time to paint the exterior of your home. Inspect your roof, or get a professional to examine it for wear and tear. Also check the flashing around skylights, pipes and chimneys. If you have any leaks or gaps, heavy snow and ice will find its way in.

Wrap water pipes that run along exterior walls with heating tape. It will save energy and prevent them from freezing. Contact a qualified contractor to inspect and service your gas heater to avoid carbon monoxide poisoning. If you use a hot water system for heating, drain the tank, check the pressure and bleed your radiators.

Kensw

At Kensway we offer the best with prices to suit any budget. S of blind you’ve got in mind giv see what Kensway can d

New mobile showroom lets Taylor Made Carpets take their shop to the customer! There’s always been a warm welcome for customers old and new at Taylor Made Carpets of Cromwell Road, Grimsby where Craig and Steve, with over fifty years experience between them and huge expertise in the selection and fitting of floor coverings of all kinds, have always been more than happy to answer customers’ questions and give advice. But with their new mobile showroom, carrying samples of their entire range of carpets, vinyls

and laminates, they can now take their excellent customer service on the road so customers can make their selection in the comfort of their own homes. It’s still a family run business with a quality in house fitting service and prices to suit every pocket - the difference is that now if you can’t make it down to the shop you can call on 07516 187378 and they’ll arrange for their mobile showroom to visit you! That’s carpet shopping made easy - why not give them a call?

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Home & Garden


Home & Garden Check the attic to make sure the insulation is installed properly. The change in temperature and humidity and normal wear and tear can cause window seals to crack and shrink. Inspect your windows and doors inside and out for leaks and drafts. Caulk cracks or install weather stripping around windows and doors,

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including the garage door. When you’ve done all that you can make a cuppa, put your feet up and relax for a while but not for too long because the autumn is also a great time to redecorate and get some new carpets and blinds fitted. And there’s our Christmas present to buy too.

way Classic Blinds

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Home & Garden


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End Of Life Planning It’s something no one likes to talk about, but for your family’s sake .....

Serenity Memorials

Don’t postpone making a will

Gillian and Steve of Serenity Memorials have more than 50 years experience in assisting the bereaved. They are both qualified funeral directors and take pride in providing top quality personal service. They can supply new memorials, add inscriptions to or clean and renovate existing headstones, undertake safety surveys and provide consultancy services. Serenity offer no obligation quotations with layout drawings so customers can see how the memorial will look before they commit to buying. Bespoke memorials are a speciality and.... nothing much trouble saysis too Jason Clarkforof the professional staff at Serenity. Ascension For information Wills call 01472 269696, or email enquiry@serenitymemorials.co.uk.

Serenity Memorials

Gillian and Steve of Serenity Memorials have more than 50 years experience in assisting the bereaved. They are both qualified funeral directors and take pride in providing top quality personal service. They can supply new memorials, add inscriptions to or clean and renovate existing headstones, undertake safety surveys and provide consultancy services. Serenity offer no obligation quotations with layout drawings so customers can see how the memorial will look before they commit to buying. Bespoke memorials are a speciality and nothing is too much trouble for the professional staff at Serenity. For information call 01472 269696, or email enquiry@serenitymemorials.co.uk.

Secure your family’s future with Ascension Wills At Ascension Wills, we offer comprehensive end of life planning, will writing, trusts, lifetime settlements and prepaid funeral plans. We’re a local, family run business that takes pride in providing clients with the best advice and products, tailored to suit their wishes. Contact us now for a FREE home visit consultation, Daytime, Evening or Weekend. For further information on our products and services visit our website

www.ascensionwills.co.uk For a no obligation consultation contact Jason on 01652 680794 or 07543 212000 or email wills@ascensionwills.co.uk

End Of Life Planning


Mobility Nobody wants to spend too long thinking about death, especially not their own, but it’s something to which we all should give some attention whatever our age. In the UK only 40 % of people make a will which means most people are failing to put in place the protection their family needs and deserves in the event of your death. Dying intestate, that’s without a will, can cause many problems, especially for unmarried partners as it leaves it to the government to decide who benefits from the estate. Ascension Wills can help you put this protection in place. They offer free consultations, without obligation Monday to Saturday from 9am to 9pm. A consultation takes about an hour and looks at all the many things you need to consider when planning for the end of your life. Are you worried about the community care charges? Or afraid what will happen to you if you should lose mental capacity? Do you have concerns about how you are treated and cared for during your last days? Will based trusts, lasting powers of attorney and advance decisions (or living wills as they are better known) can allay these concerns, giving you much needed peace of mind. Nowadays many people want to plan their own funerals and with costs rising a pre-paid funeral plan is often the best option. It gives you control over the future but at today’s prices. And if you’re worried about what will happen to your estate Ascension Wills offer professional probate services. We’re members of the Society of Will Writers and Estate Planning Practitioners, so we’re regularly vetted and we carry Professional Indemnity Insurance of £2.5million. No payments are ever asked for up front, only when you are fully satisfied, so if you’re thinking about putting arrangements in place to secure the future for your loved ones then give Ascension Wills a call for free no obligation advice.

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Mobility

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Security

Be wary of cold callers selling security alarms Homeowners have been told to be on their guard by local Trading Standards Officers after they received a number of complaints about a security alarm company operating in the area. One complaint came from a homeowner who was sold an alarm system for £99 after a cold call from a telephone salesperson. The call was made on a Monday, the consumer was visited in person the next day and the alarm was fitted on Wednesday, not really giving the consumer time to think about it. It was only at the time of the installation visit that the consumer was told there was a charge of £29.15 per month for the next five years for the alarm to be monitored.

Several complaints were made to Trading Standards about the same company last year after it offered alarms for free to mostly older people but then charged a hefty installation fee. Neil Clark, Community Protection Manager responsible for Trading Standards at North East Lincolnshire Council, said:

“Our advice is that if an offer sounds too good to be true, then there’s probably a catch. In this case the catch was a service charge of £1,749 across five years for an alarm system that was sold for £99.” Cllr Hazel Chase, portfolio holder for Safer and Stronger Communities at North East Lincolnshire Council, said: “This is yet another scam that the public should be wary of. It is so very easy to be duped by cold callers so I stress again to the Public feel free to say ‘no’ at the earliest opportunity and avoid being ripped off. It’s the safest option and much easier than agreeing to a visit from a highly skilled salesperson giving you the hard sell.” If you’ve been ripped off by a rogue trader or want advice on consumer protection, contact Trading Standards through the Citizens Advice Consumer Service on 08454 040506 or at www.adviceguide.org.uk.

Privacy & Security For Your Home With Privatect According to the police most thefts are carried out by opportunists and that’s especially true at Christmas when our homes are likely to be full of expensive gifts just waiting to go under the tree. It’s a real worry but one way to deter the sneak thieves is by speaking to Privatect. The Privatect system works by fitting security screens to your wrought iron gates and fences, depriving would be thieves of the chance to spy out the lie of land and keeping your possessions away from prying eyes. They look great too and they stop leaves and litter from blowing into your garden! Panels are available in Perspex or Polycarbonate and

Right and below - gates and fences fitted with the Privatect system enhancing privacy and security.

in a range of colours and opacities so you can customise your installation to meet your needs. They can even carry a printed design to enhance their appearance or even to advertise your business. Owing to their ingenious fastening system Privatect can fit panels to your gates without the need for any drilling or modification of the existing ironwork and the panels are extremely durable so they’ll good for years to come. So if you want to make your home more secure why not give Privatect a call - it’s a decision you won’t regret!

PRIVACY & SECURITY  01472 210222 H 07920 196895

www.privatect.co.uk

Security


Companies Of Excellence

21

STYLE

Some businesses are just run of the mill, but some go that little bit beyond the merely ordinary, they’re the ones that we like to call .....

Roofing

In association with J Roach Roofing Services

Companies of Excellence

• • • • • • • • • • • • •

It can be tough knowing who to trust sometimes. There are so many businesses out there competing for your hard earned money. So on these pages we present some of our favourites businesses that have been around for a while, have stayed the course and have proved themselves to be reliable, trustworthy and great value for money. We have no hesitation in nominating them as companies of excellence!

Free quotes Over 20 years experience Commercial & domestic All repair work New roofs Storm damage Felt roofing Concrete gutter and valley linings Insurance work All roofing working undertaken Fascias, soffits and guttering Chimney work All work fully guaranteed

 01472 884041 H 07886 077940

CONCEPT • DESIGN • INSTALLATION Kitchen Discount (Grimsby) Limited 49 Wood Street, Grimsby (off Freeman St, near Wellingon St)

A family business for over 40 years, proud of our reputation and attention to detail Open Monday - Friday 9.00am - 5.00pm LATE NIGHT THURSDAY - Open to 8.00pm CLOSED SATURDAY AND SUNDAY

 01472 351989 www.kitchendiscountgrimsby.co.uk Companies Of Excellence


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Companies Of Excellence

What makes a business an excellent business? Lots of things of course but above all it’s knowing .....

The Secrets Of Great Customer Service AQUALINE

services

Good customer service is the lifeblood of any business. It’s all about bringing customers back and sending them away happy enough to tell people nice things about you. A good salesperson can sell anything to anyone once. Good customer service is about getting repeat business. So how do you go about that? Well first of all answer your phone. Get call forwarding or an answering service. Make sure that someone is picking up the phone when people call your business. Nobody likes ringing repeatedly and getting no answer. It creates doubts. The first step to a good relationship with your customers is answering their call promptly. Customer service is about establishing a great relationship between you and your clients. And the key to any relationship is communication - so communicate! Don’t make promises unless you’re sure you will keep them. Don’t plan to keep them. Really keep

Bathrooms & Kitchens Wet Room Specialists Easy Access Baths & Showers

01472 506613 H07947 392228

DSB DAMP PROOFING • • • • • •

Traditional & Chemical Damp Proofing Dry Rot & Woodworm Treatments 25 Years Experience Sovereign Approved Free Estimates General Building & Insurance Work

 01472 312472 H 07806 881694 (Dave) H 07905 135856 (Steve)

DSB Damp Proofing

DSB are David Stiles and Steve Burrows - who offer a specialist damp proofing service including traditional and chemical systems. They’re happy to give free no obligation quotations and good honest advice and have built a reputation for carrying out work to the very highest standards at affordable prices. Their testimonials file is impressive, including one job where DSB stepped in to finish work left incomplete by another firm and a letter of thanks from Julie from Grimsby for whom DSB damp proofed, reskimmed and even sourced a new kitchen. Elaine from Cleethorpes is another customer who is very happy with DSB’s work after they removed a wall at her home, put in a damp course, skimmed and fitted a new kitchen. Jim and Sharon of Grimsby say how happy they are with their garage conversion and how clean and tidy DSB kept their home during the work. For information call Dave on 0780 6881694 or Steve on 0790 5135856.

Companies Of Excellence


Companies Of Excellence them. And listen to your customers. Stop the sales pitch once in a while and listen - you might hear something important. Deal with complaints promptly. It’s true that you can’t please everyone all the time but that doesn’t mean you shouldn’t try. Be helpful - even if there’s no immediate profit in it. Get a reputation for being a pleasure to do business with and you’re well on the way to your first million. If you have staff train them to be helpful too. Go the extra mile. If you have a shop and a customer asks you where something is don’t just tell them, take them there and make sure they find it. Finally throw in something extra. People love to feel that they’re getting something for nothing and they

Commercial, Domestic & Agricultural Electricians

D.M.N. Electrical • • • •

Complete Rewires Fuseboard Upgrades Lights & Sockets Cooker Installation

• • • •

Garden Lighting Water Features Security Lighting Smoke Detectors

 01469 540656 H 07979 484624  darrennorth@msn.com www.dmnelectrical.co.uk

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love to feel special. It could be a discount voucher, or extra information or advice. It may only be a small thing but it creates a good feeling. Follow all these steps and we think your business has every chance of being a success and always remember that however big you get you’re nobody without your customers.

HANDLED WITH CARE • • • • • • • •

domestic & commercial secure warehouse storage packing service available established 45 years friendly and polite reliable & efficient competitively priced fully insured

Roy LAUGHTON REMOVALS

01472 354 555 H07712 772 970 roylaughtonremovals@hotmail.com www.roylaughtonremovals.co.uk

Saxby Roofing

DOES YOUR ROOF NEED SOME CARE AND ATTENTION?

Saxby Roofing

• • • • •

free estimates re-roofing slating & tiling felting repairs & insurance work

DON’T WAIT TILL IT’S TOO LATE! GIVE US A CALL TODAY!

 01472 267709 H 07980 962009

derrick.saxby@homecall.co.uk

At Saxby Roofing we pride ourselves on offering the highest quality in roofing services. We understand that undertaking roof repairs can be a major investment and we commit ourselves to performing your work to the highest possible standards. We work on nearly all types of roofs, including slate and tile roofing and we offer competitive rates on guttering repairs and plastic fascias. We specialise in flat roofs and as experts, we always use the highest quality products to make sure that when your roof has been re-felted that it stays water tight for years to come. We are members of the Guild of Master Craftsmen and will undertake storm damage repairs and can also perform general building work if required.

Ian J Dalton - Plumber

For all your plumbing needs look no further than Ian J Dalton Ltd. We have over 15 years of experience, our work is first rate and our prices are competitive - as our customers in Grimsby, Scunthorpe and Hull will testify. We also supply and fit heating systems to keep your home warm and comfortable and if you’re in the market for a bathroom refit you can count on us to meet all your needs. We can supply high quality tiling, bathroom furniture and fittings - all at excellent prices and with our 100% commitment to service guaranteed. For further information contact Ian on 01472 235096 or mobile 0772 1785130or email iandalton44@btinternet.com.

Companies Of Excellence


24

Hallowe’en Recipes

Hallowe’en is on its way and we’ve teamed up with Dairy Diary to bring you some great seasonal recipe ideas plus a chance to win one of five fabulous 2014 Dairy Diaries.

Hallowe’en Delights Pumpkin and Ginger Risotto Serves 4 Time 45 minutes Calories 454 Fat 10g of which 1.3g is saturated Ingredients 3 tbsp olive oil 1 large onion, chopped 1 large leek, chopped 1 small pumpkin, about 1 kg (2lb 3oz), deseeded, peeled and chopped 5cm (2in) ginger, finely chopped 2 cloves garlic, peeled and finely chopped 375g (13oz) arborio risotto rice 1 litre (1¾ pints) hot vegetable stock

Hallowe’en Cake Pops Makes 18-20 Time 35 mins plus setting Calories 127 Fat 7g of which 4.1g is saturated Ingredients 285g (10½ oz) Madeira Cake 125g (4½z) full fat soft cheese 100g packet orange chocolate buttons 110g (4oz) white chocolate, chopped Orange sugar sprinkles, popping candy and sugar stars to decorate Crumble cake to crumbs into a bowl. Beat in cheese and squeeze together with your fingers. Roll cake mix into 18-20 evensized balls about the size of a walnut. Meanwhile, melt

chocolate in two separate heatproof bowls over barely simmering water, making sure the bottom of the bowl does not touch the water. Remove from heat. Dip end of 18-20 15cm (6in) lollypop sticks in a little of the melted chocolate and stick into each cake pop. Drizzle half the pops with orange chocolate. Then other pops with white chocolate. Let excess chocolate drain off then pop into a glass to dry. Just before they’re set, sprinkle with decorations. Leave to set and enjoy the same day.

Hallowe’en Recipes

Parmesan cheese to serve 4 tbsp chopped coriander to garnish Method Heat oil in a large non-stick pan and cook vegetables, ginger and garlic for 10 minutes or until they start to soften, stirring frequently. Add rice and cook for 1 minute, stirring. Add hot stock, stir well and cook gently until all liquid has evaporated (this should take 2025 minutes) and rice is tender. Stir frequently to make sure the rice doesn’t stick. If the rice cooks too quickly, just add a little more stock. Season to taste with salt and freshly ground black pepper. Spoon into warm bowls and serve scattered with grated Parmesan and coriander.


Don’t Forget The Firework And Bonfire Codes! One thing we can be sure of is that the Fifth of November is going to be a busy night for the emergency services. But we can all stay a bit safer and make their task a lot easier by being sensible and following The Firework and Bonfire Codes. Only buy fireworks marked with the British Standard Kitemark BS7114. Don’t drink alcohol if setting off fireworks. Keep fireworks in a closed box and always follow the instructions carefully. Light at arms length using a taper and stand well back.

Bonfire Night

25

Never go back to a firework once it is lit. Even if it hasn’t gone off, it could still explode. Never throw fireworks and never put them in your pocket. Respect your neighbours – don’t let off fireworks late at night and remember there are laws to follow. Never give sparklers to children under five. Even when they have gone out they are still hot so put them in a bucket of water after use. Keep your pets indoors throughout the evening. Build your bonfire well clear of buildings, garden sheds, fences and hedges. Never use flammable liquids to start a bonfire and never burn dangerous items such as aerosol cans, paint tins, foam furniture or batteries. Don’t leave bonfires unattended. An adult should supervise it until it has burnt out. If it has to be left, damp it down with plenty of water. Always keep a bucket of water or a hosepipe nearby in case of fire. And of course enjoy those hotdogs and have a great night!

Enter our free competition to win one of five copies of the Dairy Diary 2014! The Dairy Diary 2014 is so much more than just a date book! It’s packed with fascinating features on subjects ranging from the latest anti-ageing super foods to companion planting. It also contains over 40 delicious recipes to suit all occasions and tastes, from quick and simple salads and snacks, to hearty autumn staples such as sausage and cider casserole. There’s a tempting array of desserts as well, including St George’s Day Pudding, and Summer Fete Lemon Cake. In A5 format, it has plenty of space to write and a handy notes pocket to keep all those bits of paper and cards safe and stickers help to flag up important appointments. There’s even a section on home budgeting to help keep track of finances. The 2014 Dairy Diary is priced at £7.25. To order a copy visit www.dairydiary.co.uk. If you have a milkman, simply put a note out with your empties. To win a free copy just email the answer to the following question to andrewstaff@live.co.uk “Which local street shares its name with a month of the year?” We’ll give you a clue. It’s not Garibaldi Street. First five correct answers to arrive will be the winners.

Competition


26

Motoring

Signs Of A Return To Life For The Used Car Market As Sales Rise It’s taken a while but it looks as though the UK used car market is finally waking up after all the financial chaos of the past few years. According to the most recent figures used car sales will hit over 7 million units in 2013, outpacing new car sales and climbing 6.4% to return to pre-recession levels. After 2008 new car sales fell dramatically which had a knock on effect on the used car market with far less stock becoming available but now new car sales are booming and the used car market is seeing the benefits. The long term impact of the fall in new car sales

during and immediately following the recession is still having an effect with the average age of vehicles on UK roads reaching a 30 year high at 7.59 years. There has also been an increase in the number of no car families. However increasing numbers of older cars on the roads isn’t necessarily bad news. It’s testimony to how much build quality has improved in the past decade that three quarters of cars now make their twelfth birthday and more than half are reaching the 14 year mark! It certainly looks as though consumer confidence is picking up as lower inflation, a slow down in fuel price rises, improving employment prospects and a more stable economy seem to be helping to restore car buyers’ confidence. So if you’re thinking about changing cars think about a good used car from a quality dealer - it’s makes good sense!

Our Latest Arrivals! 5% £5 MOT OFF ALL SERVICE & REPAIRS CALL NOW AND MENTION THE PEOPLE’S PUBLICATION

09 [59] BMW 318 i SE 2.0cc, Leather Int, 70,000 Miles ....... £10,495 08 [57] Audi A4 Avant 2.0TDI SE Estate, 72,000 Miles ............. £9,995 06 [56] Mercedes CLK220 2.2TD CDI 75,000 Miles, Automatic £8,695 07 Citroen C2 1.4i Furio 37,000 Miles, Air Con, FSH ............ £3,995

OFF YOUR NEXT

2005 BMW Z4 2.5i SE Convertible Roadster, 69,000 Miles, Electric Roof, AirCon .... £7,695

Check our website for more! New vehicles arriving regularly!

view all our available cars online at

www.townandcountrycars.com Specialists in service, repairs & sales of VW, Audi, BMW, Mercedes, Jaguar

Osborne Street, Cleethorpes DN35 8LB Open Mon - Fri 8.30am-5.30pm, Saturday 8.30am - 4.30pm

Motoring

Mobile 07956 629433

Telephone 01472 200313


Motoring

27

Car Owners Rally To Prove Pink Isn’t Just A Colour - It’s An Attitude! It was Miley Cyrus who said “Pink isn’t just a colour it’s an attitude too” and that fact was certainly evident at the recent annual Pink Car Rally. The pink participants radiated positivity as they preened both themselves and their cars in preparation for the start of the rally. Their positivity paid off, as for the first time in six years, not only did the sun shine at the start of the rally, but it stayed out for the whole of the ‘2 Days - 2 Destinations’ fund raising event, despite the wet and windy weather predictions.

“It was the most incredible rally”, explained organiser Sali Gray, still dazed by the success of it all. “Previous rallies have seen the Pinkies soaking wet and chilled to the bone, but this year some of us even had our tops down.” It wasn’t just the weather that was warm; the welcome the rally received at both Kings Mill Hospital in Nottinghamshire on day one and Peterborough City Hospital on day two, was positively scorching. “We were greeted by staff, patients and supporters at both of the destination hospitals, which was really touching” enthused Sali, “particularly as some of the children waiting to see the pink cars had undergone chemotherapy themselves. It really was an emotional moment.” The annual Pink Car Rally raises funds for the Little Princess Trust charity, which gives ‘real-hair-wigs to children who lose their own hair, primarily through cancer treatments. The participants are collectively known as the Pinkies and together they had raised over £40,000 for the charity, prior to this year’s rally.

KINGSWAY TYRES

SERVICES AIRCON SERVICE

FROM

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IMMINGHAM 01469 575177 • SCUNTHORPE 01724 861251 • RETFORD 01777 704445

Motoring


Motoring

One Of The World’s Largest Collections Of Classic Cars To Go On Sale

Don’t Get Caught Out Would You Spot One Of The Top Five Used Car Scams? We all like to think we’re too smart to get scammed but if nobody was getting caught out then there’d be no profit for the scammers. Of course we’d all be a lot safer if we went to reputable dealers like The Motor Place in Railway Street, Grimsby (you have extra rights when you deal with the trade) but MyCarCheck.com have produced a list of the five most common types of used car scam so we can try to say safe. Escrow fraud is the number one tactic for criminals targetting online buyers. Typically nowadays it will involve the sale of a car on eBay and when you buy the seller will suggest that you deposit the money with a 3rd party for safe keeping until the car is delivered. Of course you never see your money or the car again. Cloners attempt to disguise a stolen car’s identity by passing it off as another similar vehicle. Techniques vary in terms of sophistication, from ‘basic cloning’, like changing the number plates, to ‘deep cloning’, which involves tampering with all kinds of identifying features. Ringing on the other hand involves criminals buying a written off car from a scrap yard, doing a very

Below - Bugatti type 57 Ventoux GP, one of the cars in the upcoming auction.

If you’re in the market for a nice little runaround it may interest you to know that the collection of 200 cars and owned by former Austrian Grand Prix driver Karl Ritter, who was a contemporary of Graham Hill and Jochen Rindt in the 1960s, is up for sale by auction in Graz in Austria. You’ll need deep pockets however. Once upon a time these sort of cars were bought by enthusiasts

LINCS VWA

the volkswagen & audi specialists

SERVICES

28

Will Toyne

quick and potentially dangerous repair job, and selling it on to an unsuspecting buyer. Misrepresentation is interesting because, in the private market at least, it is not technically a crime. The term covers everything from badly informed sellers not knowing what they bought in the first place, to a whole host of professional scams. Clocking - winding back the mileage - remains a huge problem. If you buy from a dealer you have rights under the Consumer Protection From Unfair Trading Regulations 2008. If you buy privately and the car turns out to be not ‘as described’ then getting redress can be difficult. Finally watch out for neutral location meetings. A phrase like ‘We’ll meet in that car park’ should set alarm bells ringing. If you’re buying privately make sure you go to the vendor’s home.

Motoring

20 years of experience with Volkswagen & Audi All makes repaired without affecting your warranty

• • • • • •

MOT’s & servicing brakes tyres engine tuning genuine parts used courtesy car (subject to availability)

 01472 812130

Unit 3, Woodside Park, Station Rd, Tetney

www.lincsvwa.com


Motoring but in classic cars now outperform gold in the investment stakes and this collection is expected to make mega bucks and set a few new records along the way as it is snapped up. Among the cars on offer are an Alfa Romeo 6c 2500 SS (a 1950 model was previously sold for $814,000), a Bugatti Type 51 GP, a Lagonda LG6 Drophead Coupe, a Ferrari 365 GT, a Jaguar SS100, and a Bugatti Type 57 Ventoux GP (a 1936 Type 57 Ventoux changed hands for EUR421,400, or US$561,000, earlier this year). If that’s outside your price range you may wish to try our good friends Town & Country Cars of Cleethorpes who promise a range of quality vehicles to suit every budget.

Danmat Motors

Tired of paying through the nose for second rate work? At Danmat Motors on Pyewipe Road, Grimsby you get First Class Service! They give free estimates and guarantee a top quality job at a realistic price. Established in 1999, and with over 40 years experience in the trade, Danmat are experts in servicing and repairs, exhausts, brakes, steering, suspension and minor car body repairs and they work on all makes and models - so whether it’s a mechanical fault, bodywork damage, MOT or service time or if you just want to give your car a thorough check before you go on holiday (or before winter sets in) then head for Danmat Motors and let the experts take car of it! Ring 01472 353777 or call in at 11A Pyewipe Road, Grimsby.

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DANMAT MOTORS • • • • •

MOT Servicing Repairs Brakes Bodywork

free estimates & top quality service!

 01472 353777 11A Pyewipe Road, Grimsby DN31 2QL

SALES • FINANCE • SERVICE • REPAIRS GUARANTEED PAY AS YOU GO CAR FINANCE

Poor credit history? Been refused car finance?

WE CAN HELP!

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We can arrange car finance even if you’ve been turned down elsewhere - with proof of full time/part time/benefits income and a UK or EU driving licence!

CARS AVAILABLE FROM £995!!!

+ PLUS

EXPERT SERVICING

& REPAIRS BY OUR TEAM OF MECHANICS

As well as sales we offer full servicing, MOT work and repairs by our skilled technicians for cars & small commercials, whatever your vehicle. We have the latest diagnostic equipment so whatever the problem let The Motor Place sort it out.

Over 50 cars in stock Fully inspected View on our website, EBay & on Facebook.

The Motor Place, Railway Street, Grimsby DN32 7BN  01472 350222 www.themotorplace-grimsby.co.uk

Motoring


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Literature Festival 2013 The Grimsby Literature Festival 2013

The Great Grimsby Literature Festival 2013 will be running throughout the month of October at venues across Grimsby and Cleethorpes with events and activities to appeal to the widest possible range of ages and tastes. The festival places regional writers at the heart of the programme, offering the opportunity for the

public to discover and enjoy their work. There’ll also be visits from some of Britain’s best loved literary figures. Highlights include local

poet and musician Simon Naylor reading from his collection Landscapes Of Life, words and songs inspired by the Lincolnshire landscape. Simon has produced two volumes of poetry - both about his love of wildlife, and a series of children’s books, Earthwood, that portray the beauty and wonder of the natural world. His most recent work, a solo album entitled Wide Lincolnshire Skies is due for release on CD later this year. The reading takes place on Sunday 20 October from 1pm to 2pm in the People’s Park Cafe and admission is free. On Wednesday 23rd October poet, comic, singer, song-writer and glasses wearer John Hegley will be appearing at Petit Venue to performs and read from his new book - a greatest hits, best of golden oldies compilation with some new stuff thrown in. ‘Comedy’s poet laureate’ has captivated audiences all over the country, in theatres and festivals and with numerous television appearances. This new compilation shows the breadth of his appeal, with

seriously funny, cleverly comic poems on everything from love, family, France, art and the sea to dogs, dads, gods, taxidermy, carrots,spectacles and – of course – potatoes. Tickets are £8 - advance booking only. Call Cleethorpes Tourist Information Centre on 01472 323111 or book on line at www.theculturehouse. co.uk.

There’s so much going on, far too much to even try to mention it all, so visit the Culture House website for more details and we’ll just mention that on Friday 25 October at 7.30pm Kiki Lovechild will be presenting a fabulous evening of mime and comedy entitled The Weatherman at the Oasis Academy. Kiki’s celebrated solo show asks how would you pass time in purgatory and features a silent clown trying to amuse himself in a tedious eternity.

The People’s Puzzle Streets of Grimsby & Cleethorpes Hidden in the grid are the names of thirty local streets. By which we mean that they are called street as part of their name, not avenues or roads - just streets. Some are in Grimsby, some in Cleethorpes. If you get stuck we’ll put the complete list on our Facebook page and we’ll post the solution there as well but not for a while yet.

Wordsearch


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Sentiments Independent Funeral Home Funerals - Floristry Bonds - Masonry

Sensibly priced funerals to suit all budgets For more information please telephone

01472 506350 or 242783 (24 hours) www.sentiments-grimsby.co.uk 17 Chantry Lane, Grimsby, N E Lincs DN31 2LP

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When you’re seeking peace of mind for the future ..... look no further than our home page on your iphone, smartphone or tablet Simply scan with your phone

Say goodbye the way you want to ..... Please accept our sincere apologies if this advertisement has arrived at a time of bereavement or illness. Our purpose is to advise people of our good service, not to create any undue stress.


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