Administrative Professionals Conference 2021 Program Guide

GROWTH for a NEW TODAY

September 19-22, 2021 CHICAGO, IL

HYATT REGENCY CHICAGO

2021 PROGRAM GUIDE

FEATURING

PRODUCED BY:

The Premier Training Event

for Administrative Professionals and Executive Assistants

#APC2021

MESSAGE FROM

THE APC TEAM Dear Colleagues, We are thrilled to welcome you to the Administrative Professionals Conference and Executive Assistants’ Summit here in Chicago! As we all faced challenges throughout 2020, 2021 is proving to have hurdles of its own. Though there have been many changes since the last time we gathered in-person, we as a community have shown our resilience. You shared your stories of how your teams and companies came together (virtually) during some of the most isolating times, and how you implemented innovation to processes that haven’t been updated in decades.

Many of you continued to show your peers and management teams your dedication to your careers by obtaining certifications and exemplifying leadership within your organizations.

Our hearts are full and we are so proud to be together as we learn, grow, and collaborate over the next four days.

APC MOBILE APP

The APC mobile app makes it simple to keep yourself organized and make the most of your conference experience. Get important alerts, create your personal schedule, access session materials, network with fellow attendees, and more!

DOWNLOAD OUR MOBILE APP AT APCEVENT.COM/APP TODAY!

Trouble downloading the app or have questions on how to use it? Visit us at the ASAP Lounge in the Riverside Center!

SESSION PRESENTATIONS AND HANDOUTS

We do not print or distribute our speakers’ presentations. They are provided for reference, note-taking, or to print on your own. Session presentations may be accessed through the APC mobile app.

CONTINUING EDUCATION UNITS

If you need proof of attendance in sessions for your company or any other reason, please use the “Check-In” functionality in the mobile app.

This will allow you to see all of the sessions you attended. We cannot provide a record of your attendance in specific sessions if you do not use this function.

APC Conference Pass = 1.3 CEUs (13 hours) APC Value Pass = 2.1 CEUs (21 hours) EA Summit = 2.0 CEUs (20 hours)

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Diversified Communications is committed to the health and safety of our attendees, partners, speakers, and staff. Please follow these guidelines to ensure a safe and healthy APC 2021.

Table of Contents Hotel Map

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Keynotes

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Feature Sessions

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Networking & Social Events

8-9

APC Schedule

10-14

EA Summit Schedule

15-18

Speaker Book List

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Exhibitor & Sponsor List

19

WiFi

WiFi is available in:

▶ MEETING ROOMS ▶ PUBLIC SPACES ▶ EXHIBIT HALL Network: APC2021 Password: apcchicago21

If You Are Sick If you have a temperature, are showing any potential symptoms of COVID-19, or have tested positive for COVID-19, please do not enter the event space. Instead stay in or return to your room and inform the APC Event Team by emailing

info@apcevent.com.

Masks Attendees are required to wear a mask in all event space unless sitting down and eating or drinking.

Physical Contact Participants should limit physical contact including handshakes and hugs. Please select a sticker from our registration counters to show others your physical contact comfort level.

Hand Sanitation Hand sanitizing stations are located near all entrances and throughout the Hyatt Regency Chicago.

Social Distancing Seating is spaced with 3 feet of distance between attendees. Once a session has reached capacity, the doors will close, and attendees can work with event staff to find open sessions. Every attendee will have a seat at the keynote presentations.

Please do not move tables and/or chairs.

For more of our event protocols scan this QR code or visit the APC 2021 mobile app.

Reminders

• EVENT ACCESS

Please wear your APC 2021 name badge for access to sessions, meals, and events.

• SESSION CAPACITIES

Seating in each session is first come, first seated. Once a session is full the doors will be closed, and we will not be able to accommodate additional seating.

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HOTEL MAP HYATT REGENCY CHICAGO

Conference rooms, restaurants and hotel services are listed below in alphabetical order and color coded by floor.

Conference Rooms

Food & Beverage

COLUMBIAN (Landmark Suites) West Tower, Concourse Level

PICASSO (Landmark Suites) West Tower, Concourse Level

AMERICAN CRAFT KITCHEN & BAR East Tower, Lobby Level

COMISKEY (Landmark Suites) West Tower, Concourse Level

PLAZA BALLROOM East Tower, Lobby Level

BIG BAR East Tower, Skyway Level

CRYSTAL BALLROOM West Tower, Lobby Level

RANDOLPH (Lakeshore Meeting Rooms) East Tower, Concourse Level

MARKET CHICAGO East Tower, Lobby Level

EAST TOWER MAIN ENTRANCE East Tower, Lobby Level

REGENCY BALLROOM West Tower, Ballroom Level

GOLD COAST (Landmark Suites) West Tower, Concourse Level

RIVERSIDE CENTER East Tower, Exhibit Level

GRAND BALLROOM East Tower, Ballroom Level GRAND HALL (Rooms G-N) East Tower, Ballroom Level GRAND SUITES East Tower, Ballroom Level HAYMARKET (Landmark Suites) West Tower, Concourse Level MICHIGAN (Lakeshore Meeting Rooms) East Tower, Concourse Level

ROOSEVELT (Lakeshore Meeting Rooms) East Tower, Concourse Level SOLDIER FIELD (Landmark Suites) West Tower, Concourse Level WATER TOWER (Landmark Suites) West Tower, Concourse Level WRIGLEY (Landmark Suites) West Tower, Concourse Level

Hotel Services BUSINESS CENTER, PACKAGE ROOM East Tower, Exhibit Level CONCIERGE East Tower, Lobby Level FRONT DESK East Tower, Skyway Level GIFT SHOP East Tower, Concourse Level

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Everything you need is in our Mobile App!

HOTEL MAP

HYATT REGENCY CHICAGO

WEST TOWER

EAST TOWER

THIRD FLOOR Silver Level

SKYWAY LEVEL

FRONT DESK

Blue Level

SKYBRIDGE BETWEEN TOWERS

LACTATION ROOM

Plaza Ballroom LOBBY LEVEL

B A

Green Level

CRYSTAL FOYER

PLAZA FOYER

C B

A

EAST TOWER

MAIN ENTRANCE

Michigan

CONCOURSE LEVEL

LEARNING LOUNGES & NETWORKING

Bronze Level

Crystal Ballroom

LAKESHORE MEETING ROOMS LANDMARK SUITES

Randolph Roosevelt

Wrigley

CONCOURSE BETWEEN TOWERS

Comiskey

LEARNING LOUNGES & NETWORKING

Columbian Picasso Haymarket

Water Tower Gold Coast

BALLROOM LEVEL Gold Level

GRAND HALL KEYNOTES

GRAND SUITES

APC REGISTRATION

RIVERSIDE EXHIBIT HALL LEVEL

A

Grand Ballroom

B C D

Regency Ballroom

Riverside Center Exhibit Hall

Purple Level

MEALS, BREAKS, AND WELCOME RECEPTION

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KEYNOTES Monday, September 20, 8:30AM

Erik Wahl UNTHINK: the Power of Creativity Somehow we’ve come to believe that creativity is reserved for the chosen few: the poets, the painters, the writers. The truth is bigger and better than that. Creativity is in all of us. We simply need to rediscover the keys that will unlock our potential. Get ready to push beyond tradition and convention and UNthink your way to increased creativity, productivity and passion.

Erik Wahl, internationally recognized graffiti artist, entrepreneur, TED speaker, and No. 1 bestselling author, defies boundaries of normal business by awakening minds to creativity. Inspired by street art, Erik’s on-stage painting seamlessly becomes a visual metaphor to the core of his message, encouraging people toward creativity, innovation and superior levels of performance. His background as an entrepreneur and business strategist encourages organizations and individuals toward success through innovation and superior levels of performance.

Tuesday, September 21, 8:30AM

Tiffany Dufu Drop the Ball: The Art of Achieving More by Doing Less

“Tiffany is a star in the world of women.” ~Sheryl S andberg

Do you ever think that achieving your career AND personal goals is impossible? Tiffany did, but she discovered the solution: letting go. Hear how she learned to reevaluate expectations, embrace imperfection, and shrink her to-do list—freeing the space she needed to flourish at work and create the type of rich, rewarding life we all desire. Get ready for dynamic storytelling and fresh, new perspectives on what it means to be a leader in the world today.

Tiffany Dufu’s life’s work is inspiring leaders to step into their power. Prior to launching The Cru, Tiffany served as the Chief Leadership Officer of Levo, was a Launch Team member of Sheryl Sandberg’s Lean In Network, and was President of The White House Project, a leadership organization that worked to increase representation in U.S. institutions, businesses, and government for women. Among many other honors, Tiffany was recognized in Fast Company’s League of Extraordinary Women in 2012, was honored by Mattel in 2011 as one of their 10 Women to Watch, and has been featured in The New York Times, The Seattle Times, ESSENCE, and on NPR and Bloomberg TV.

Wednesday, September 22, 10:45AM

Angela Chee YOU, Amplified! Own Your Voice, Own Your Power Angela’s speaking career started at 15, when she was the first Asian American woman to win the title of “Miss California National Teenager.” In this inspiring keynote, she shares what she learned about how to discover, break through, and redefine your own barriers to achieve personal and professional success and fulfillment.

Angela will empower you to own your power and your voice and amplify your message to create change in yourself, organizations, and the world. End your APC journey exploring how to define your purpose, step into your leadership, and live your legacy.

Angela Chee is a former TV news anchor and reporter, a communication coach, and host of The Power Of The Only podcast. She works with corporate and entrepreneurial leaders who are ready to be clear, confident, and connected on-camera and off. She has hosted shows for E! Entertainment, HGTV and helped launch Entertainment Tonight China. She was the featured media mentor on Lifetime’s “The Pop Game” and has appeared as an expert on The Today Show, The List, Right This Minute and more. She serves on the Media Advisory Board of the Asian Culture and Media Alliance and was the founder of The Zen Mom®, an inspirational and informative website for moms. Born on the East Coast and raised in southern California by immigrant Chinese parents, she also speaks Mandarin Chinese.

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FEATURE SESSIONS MONDAY, SEPTEMBER, 20

TUESDAY, SEPTEMBER, 21

3:30PM – 4:30PM

3:30PM – 4:30PM

50 Simple Ways to Win People Over and Have Them Say, “Wow!” – Grand Ballroom

Navigating Change and Leading Yourself Through It - Grand Ballroom

– Lee Silber, Lead Trainer, Remote Worker Resource, Creative-Lee Speaking

– Carrie Spell-Hansson, CEO, The Folke Institute

The ability to impress everyone who interacts with you (even when they are distressed) is an important skill that makes you extremely valuable. From making a good first impression and leaving a lasting one to building your brand as a problemsolver and someone who gets results, this session shares simple tips and techniques for consistently winning rave reviews for what you do and how you do it.

Getting Unstuck: How to Design Your Empowered Life – Grand Hall G-J – Lonnetta Albright, President and Chief Visioning Officer (CVO), Forward Movement, Inc. It’s pretty common at different stages in life and career to feel stuck in a routine...stuck in the same position...stuck without a sense of direction...stuck feeling unmotivated and unfulfilled.

We all want more out of life, but, too often, our successes are few and far between; and our disappointments are crushing.

We take a short pause, and before we know it, years have slipped by, practically unnoticed. Deep down we know there is more to life than this. As we pursue our dreams, we fight for them in the outside world, and we also fight an internal battle with our inner voice. Often this voice is one of doubt and self judgement. What would happen if you focused on YOU for twelve consecutive months and gave YOU all you had?

Wherever you really want to be, you are only going to get there from where you are right now. And to get from here to there, you are going to have to have a plan! You can choose to design your empowered life.

The only constant in life is change. Market conditions, pandemics, social and political unrest, customer needs, and aggressive competition have made a continual change the norm. Organizations and individuals that are nimble and able to change quickly will thrive. It is not a question of whether we want to change, but rather a question of how we are going to deal with the inevitable. Resistance to change is a normal reaction. This session will teach participants to accept and describe the purpose and nature of change. Participants will leave with practical information along with tools and tips for embracing change with new awareness, skills, and confidence.

Discover the Power of Allyship – Grand Hall K-N – Eddie Turner, The Leadership Excelerator®, Eddie Turner LLC In the wake of police incidents against people of color, harassment of marginalized communities and community protests coming into public view as they never have before, organizations large and small have sought to address the problematic issue of race, diversity, and inclusion in the workplace in new ways more than ever before. This session will discuss corporate employees’ experience with social injustice in the workplace from a first-person perspective and ideas for what can be done to help. Individuals supporting and advocating for their marginalized colleagues can help others understand that personal and corporate allyship can strengthen everyone’s business environments. The presentation is followed by a 30-minute open dialogue. Ask any question and explore how you can be an ally. Anyone interested in a frank, candid conversation about diversity in the workplace is welcome. Employees at all levels and experience will benefit from this crucial conversation.

Leading the Reluctant: How to Move Prickly People to Preferred Outcomes - Grand Hall G-J – Steven Iwersen, President, Aurora Pointe LLC How you intentionally relate to and communicate with others has a profound influence on your ability to build rapport, inspire collaboration, enhance positive camaraderie, resolve misunderstandings and lead through challenging times.

Because people get “prickly” in times of change and uncertainty, leading can be as challenging as persuading a porcupine to race! How do you handle those moments when you encounter uncooperative (prickly) customers, team-members or partners?

More importantly, how do you get them to work with you to achieve a mutually successful outcome? Get practical methods for communicating and building trust during uncomfortable times. Learn how to work with others to a shared success without getting stuck, and identify a personal strategy for improving your personal & professional relationships.

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NETWORKING and SOCIAL EVENTS Connect with peers, share best practices, discuss challenges and take advantage of the numerous opportunities throughout the week to build your own personal advisory board! *Locations for networking events are listed in the Mobile App!

ASAP Lounge

Looking for a comfy, casual space to catch up with old or new friends?

Head down to the Riverside Center and check out the ASAP Lounge. Learn about the resources and training ASAP provides to help you navigate today’s evolving business climate. Also, ASAP Coffee Break attendees can stop by and pick up their small gift for participating in year-round networking!

PACE Lounge

Our Training Resource Advocates will be here to talk certification and training with you in-person! Stop by or book an appointment to learn more about our Professional Administrative Certification of Excellence. Already enrolled in PACE but have questions? Come by and network with attendees who have already completed their PACE or are in the process just like you!

Learning Lounges

Networking Rooms

Our learning lounges are facilitator hosted networking events promoting exchange of ideas, and the opportunity to learn from each other on the topics listed below. Come ready to discuss ideas, best practices, and challenges with your peers!

Our networking rooms are prime opportunity for you to connect with peers through self-directed conversation on the topics listed below.

SUNDAY, SEPTEMBER 19 | 4:00PM – 5:00PM

• Maximize Your Learning Style at APC • Employee Engagement & Reconnecting in a Hybrid Environment

MONDAY, SEPTEMBER 20 | 3:30PM – 4:30PM

• Supporting Diversity & Inclusion as a Leadership Partner • Exploring AI & How Your Peers are Using It • Increasing Your Visibility & Establishing Value • Learning How to be a Strong Interviewer & Ask Good Questions

TUESDAY, SEPTEMBER 21 | 3:30PM – 4:30PM

• Creating an Internal Admin Network • How Internal Meetings & Events Look in the Future • Strategies for Advancing the Profession • Ideas for Applying What You’ve Learned at APC

SUNDAY, SEPTEMBER 19 | 4:00PM – 5:00PM • PACE Candidate Meet-up: Studying for your PACE? Show up to share tips or form study groups!

• We Do Projects: Share what you’re working on, hear from others, & get ideas for yourself.

• Rebuilding Relationships & Connection: How can we rebuild relationships after so much disruption?

• Teambuilding Ideas: What teambuilding activities have worked well, or what ideas do you want to get feedback on?

• Ask me about... (my expertise): You’re all experts at something, so put your braggart cap on and let others learn from you, while you learn from others!

• Tech Faves: What tech tools and apps are you using right now?

Conference Orientation – SUNDAY, SEPTEMBER 19 | 4:00PM – 5:00PM FIRST TIME AT APC? Join us for an overview of the week ahead and get recommendations to make the most of your time! Our emcee will guide you through the program and highlight tips for navigating APC. 8

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NETWORKING and SOCIAL EVENTS

Exhibit Hall Highlights Visit exhibitor booths to learn about the unique products and services for administrative professionals!

Exhibitors will be in the Riverside Exhibit Hall: MONDAY, SEPTEMBER 20 | 7:00AM – 6:00PM TUESDAY, SEPTEMBER 21 | 7:00AM – 3:30PM

Headshot Lounge – Riverside Center MONDAY, SEPTEMBER 20 7:00AM – 6:00PM TUESDAY, SEPTEMBER 21 7:00AM – 3:30PM

Make sure your virtual presence reflects your best you!

Take some time and get a new, polished professional photo.

EA Summit Reception

Welcome Reception

SUNDAY, SEPTEMBER 19 4:30PM – 6:00PM

MONDAY, SEPTEMBER 20 4:30PM – 6:00PM

EA Summit attendees will have the opportunity to close out day one with their fellow attendees at the Hyatt’s Living Room space. Connect with peers over drinks and light appetizers.

If you’re in the market to meet new people, experience an art battle, and snack on some delicious food and drink, then join us in the Riverside Center!

Murder Mystery DINNER

Tuesday, September 21 6:30PM – 9:30PM Located in the Grand Ballroom and Crystal BC room

*pre-registration required*

Join us for an interactive murder mystery set in present day and based on real cold cases. Feast on a fantastic dinner, but just beware… the killer is hiding somewhere in the room, and you may find yourself as a prime suspect.

Dress code: jeans to cocktails dresses, and everything in between!

DON’T HAVE A TICKET?

STOP BY THE ASAP LOUNGE TUESDAY BETWEEN 12:00PM – 3:30PM TO SEE IF TICKETS ARE STILL AVAILABLE. 2021 PROGRAM GUIDE

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APC Schedule APC times can differ from EA Summit times. The EA Summit Schedule appears on page 15. To view speaker bios, workshop descriptions, session learning objectives, and more, visit the mobile app or apcevent.com/agenda-2021.

SATURDAY

8:30AM – 11:30AM & 12:30PM – 3:30PM

September 18, 2021

Half-Day Workshops (*Pre-registration required)

8:00AM – 5:00PM

(W3) Negotiation Power Skills Every Assistant Needs

PACE Prep Course - Grand Hall G-J 10:00AM – 5:00PM

Registration & Customer Service Open - Grand Ballroom Foyer

SUNDAY

September 19, 2021 7:00AM – 5:00PM

Registration & Customer Service Open - Grand Ballroom Foyer

8:30AM – 3:30PM

Full-Day Workshops (*Pre-registration required) (W1) The One Day MBA* for Assistants - Regency A – Starla West, Founder & President, Starla West International

If you could benefit from a better understanding of the fundamentals behind your organization’s business objectives; from digging deeper into the thinking of your executive team, and by exploring your role as a strategic partner and force multiplier for your executive, put this on your schedule now. We’ll share the practical and theoretical concepts from MBA courses that are most relevant for administrative professionals. Level-up and adopt the thoughts and behaviors that make your role bring more value. Examine organizational frameworks, business models, and strategies and financial elements that drive performance. Dig into what executives focus on, prioritize, and drive towards; what they worry about and protect the organization from, and how they approach running the organization and make decisions.

Walk away a more resourceful and influential assistant – better able to get things done quickly and effectively and to “head things off at the pass” for your executive. This workshop is hands-on; you will participate in interactive exercises and decision-making simulations.

(W2) Project Management Bootcamp - Regency B – Varun Anand, CEO, Founder, PMP Trainer at Eduhubspot

If you are managing projects, this “soup to nuts” workshop on the PM process is for you. We’ll start by discussing the basics of project management, the pain points in PM and how to overcome them.

Then learn how to determine project scope and requirements, the significance of SMART requirements, and the importance of work breakdown structure. Next, see how to develop a project schedule and create an actionable project plan. Translate the project requirements into actionable tasks. In teams, explore the critical concept of risk management and how to identify risks including probability and impact assessment. Identify various risk response methods we can use to mitigate risk. To conclude the workshop, boost your understanding of procurement management, the different types of contracts and which contract is best suited for which type of scenario.

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– Lisa Olsen, Co-owner/Professional Development Specialist, Admin to Admin - Regency C

To achieve results, administrative professionals must negotiate in a multitude of situations and issues throughout the day with confidence and competence. To meet the needs of executives and the organization, you must practice a variety of critical negotiation skills that must be adapted for different situations, not just in regards to money. What is negotiation and how can leveraging your individual negotiation style help you navigate workplace situations, tasks and people? Examine the specific interpersonal, strategic, and communication skills that must be artfully and tactfully combined to identify options and reach desired results. We will focus on some of the misunderstood skills and principles that will give you the courage and confidence to step into any negotiation field and make it a win-win.

(W4) Minute Taking Master Skills Update – Rhonda Scharf, CSP, HoF, On The Right Track – Training and Consulting™ INC - Regency D

If you hate taking minutes, you are not alone. If you question the easiest and best way to take minutes, you are not alone. However, if you have always done your minutes the same way, you might be in trouble! Why we take minutes hasn’t changed over the years, but HOW we take minutes has! It isn’t smart, easy, nor recommended to just list who said what. Are you taking minutes the right and legal way? Are you up to date with 2021 and the ramifications of online meetings, email decisions, and the speed at which we are working? Don’t assume things are the same as they have always been because they are not.

Ensure both you and your company document what needs to be documented the right (and easy) way!

11:30AM – 12:30PM

Workshop Lunch - Riverside Center

4:00PM – 5:00PM

Networking & Learning Lounges (see page 8)

4:00PM – 5:00PM

Conference Orientation (see page 8) - Grand Hall G-J

Networking and Learning Lounge locations can be found on your Mobile App.

APC SCHEDULE MONDAY

September 20, 2021 7:00AM – 5:00PM

Registration/Customer Service Open - Grand Ballroom Foyer

7:00AM – 8:15AM Continental Breakfast - Riverside Center

8:30AM – 10:00AM

KEYNOTE: ERIK WAHL UNTHINK™: the Power of Creativity - Grand Ballroom

10:00AM – 10:45AM

Beverage Break - Riverside Center

10:45AM – 12:00PM

Concurrent Sessions

(Repeated in the afternoon)

10 Habits of Super Efficient People: How to Do (Almost) Everything Faster, Easier, & Better - Grand Hall G-J – Lee Silber, Lead Trainer, Remote Worker Resources

Since we all get the same amount of time in a day, how is it that some people seem to get so much more done? This session answers that question with a behind-the-scenes look at some of the most productive people of all time and how they did it. We’ll borrow the best ideas, modernize them, and make them work for us – taking a good look at the best technology to save time and increase our efficiency.

And, we’ll have fun talking about the best life hacks (shortcuts and time savers) and how to use them at home and work.

How to Lead When You’re Not the Boss: Influencing Strategies and Techniques - Grand Ballroom – Lorinda Lewis, President, Lorinda Lewis, LLC

Successful leaders, even those who DO possess formal authority over others, know that the ability to influence others is the greatest tool in their leadership arsenal. When you communicate persuasively and collaboratively, others are more likely to become committed and productive. Lorinda focuses on techniques for getting your point across in a way that engages people voluntarily rather than directing or ordering them. She’ll cover how to establish your credibility as a leader, the importance of creating rapport and what you need to take into consideration about personality and interpersonal dynamics. Plus, you’ll have time to work with your peers on influencing scenarios.

Communicating Authentically for Greater Impact - Grand Hall K-N

– Lisa Olsen, Co-owner/Professional Development Specialist, Admin to Admin

Authentic communication is more art than skill. What we say, how we say it, when we say it and to whom we say it are essential and critical components for practicing authentic communication. Authenticity doesn’t mean saying what you think at all costs. Surprisingly, the foundation of authentic communication involves understanding and identifying with the receiver first. To build credibility and influential impact, it’s important to commit to taking responsibility for your communication from a growth-oriented perspective. Discover your barriers to authentic communication and how they can sabotage your credibility. Learn how to develop communication context awareness and what becoming a relationship engineer has to do with authentic communication.

Managing Risk as the Project Lead - Plaza Ballroom – Varun Anand, CEO, Founder, PMP Trainer at Eduhubspot

Whenever you step into a leadership role on a project, there are risks.

As the project lead, one of your first tasks is to consider: Where is there risk – positive OR negative? How might we get off track? Uncertainties are part of every project, and part of your job is to anticipate them and have a strategy in place to address them. Get practical steps for identifying, assessing and responding to potential issues related to budget, deadlines, delays, errors and more.

Demonstrate Your Value & Show Your Boss the Benefits of Having an Assistant - Regency A – Starla West, Founder & President, Starla West International

Perhaps your boss has not had an assistant before. Perhaps they believe they can handle everything on their own, just as well and just as quickly as an assistant. In either scenario, you will find that you are not able to contribute or perform at your best. Be overlooked, undervalued and underused no more! It’s up to you to get your boss to stop overlooking your expertise and the value you bring, and open them up to leveraging your skills. Learn how to “educate” him or her about the benefits of having an assistant, and why it’s a win/ win for them to make use of you. Lay the foundation for a strong and sustainable relationship with your boss.

Practical Strategies for Managing Up - Regency B – Chrissy Scivicque, Career Coach and Corporate Trainer, EatYourCareer

Did you know that your boss relies on you to manage up? Executives tell us they count on their assistant to maximize their success. You might not have a traditional managerial title, but every admin has influence. Learning to utilize that influence to help lead your superiors will make you an invaluable asset. While the term “managing up” is often thrown around in the workplace, many professionals are still unclear about what it really means and how to do it effectively. This session offers important perspectives and provides a down-to-earth methodology any admin can use to begin “leading from behind.”

Slides that Impress: A Design-thinking Approach to Creating Amazing PowerPoints - Regency C – Curtis Newbold, Newbold Communication & Design

Designing beautiful, impactful slide decks is no longer a luxury reserved for trained graphic designers and communication wizards. Professionals in an information-heavy, visually rich era need to know how to effectively match the content of their message with visual displays that stick. To do that you have to move away from a bullet-focused, contentheavy deck to something far more human-friendly and engaging. We’ll walk you through a design-thinking approach to slide deck design, giving you a toolkit for making beautiful and engaging slides.

OneNote Masters - Regency D

– Corinne Hoisington, Professor of IT, Central Virginia Community College

Join a Master Innovative Microsoft Trainer and College Professor to earn your OneNote Microsoft Badge learning dozens of time-saving secrets, tips, and tricks to become a OneNote power user. You’ll gain confidence navigating the OneNote interface, mastering drawing tools, adding screen clips, and more. See how to connect your Outlook meetings with OneNote to take notes and share action items. Get organized and more productive from home and from the office allowing us to dive deeper into the ever-changing world of technology and enable us to work smarter.

12:00PM - 1:30PM

Lunch & Exhibit Hall Hours - Riverside Center 2021 PROGRAM GUIDE 11

APC SCHEDULE 1:30PM - 2:45PM

Concurrent Sessions (AM sessions are repeated) 2:45PM – 3:30PM

Beverage Break - Riverside Center

3:30PM - 4:30PM Feature Sessions (see page 7) 3:30PM – 4:45PM

Learning Lounges (see page 8) 4:30PM – 6:00PM

Welcome Reception - Riverside Center

TUESDAY

September 21, 2021 7:00AM – 5:00PM

Registration & Customer Service Open - Grand Ballroom Foyer

7:00AM – 8:15AM

Continental Breakfast - Riverside Center

8:30AM - 10:00AM

KEYNOTE: TIFFANY DUFU Drop the Ball: The Art of Achieving More

by Doing Less - Grand Ballroom 10:00AM – 10:45AM

Keynote Book Signing - Grand Ballroom *Books available at signing; no photos.

10:00AM – 10:45AM

Beverage Break - Riverside Center

10:45AM – 12:00PM

Concurrent Sessions (Repeated in the afternoon) How to Have Those Uncomfortable, Difficult Conversations - Grand Ballroom

– Rhonda Scharf, CSP, HoF, On The Right Track- Training and Consulting™ INC

Having tough conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable. Yet, our roles demand that we know how, and are willing to confront those difficult conversations.

We need to be effective and build trust and respect, without damaging relationships along the way; this session shows you how. You’ll be given an easy, and fun, framework to keep you professional and focused.

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Unlocking the Hidden Potential of Microsoft Teams - Grand Hall G-J

– Melissa Peoples, EA Coach and Trainer, Founder, Admin Gurus

Teams is a chat-based communication and collaboration platform -- and one of the most popular (and painless) Zoom alternatives for virtual meetings. Level-up your understanding of the hidden potential within Microsoft Teams in order to maximize your organization’s productivity. Learn how to unlock the surprising power of Teams, and maximize efficiency, transparency, and collaboration as you and your team access a range of apps and tools within one window including accessing calendars and meetings; sharing and editing content; calling, instant messaging and video meeting with one another.

Succession Planning & Legacy Building: Prepare Yourself & Your Company for Your Next Move - Grand Hall K-N

– Chrissy Scivicque, Career Coach and Corporate Trainer, EatYourCareer

As an assistant, you play a critical role in the success of your team and organization. It’s an inconvenient truth that you won’t always be around. One day, in the near or distant future, you will move on.

You’ll retire or get promoted or find a new job. Instead of avoiding this inevitability, you can put a plan together now to set your team and organization up for success—and to ensure you leave behind a professional legacy you can be proud of.

The Invisible Google: Tips and Tricks for using Google Tools more Efficiently - Plaza Ballroom

– Anne Truger, Education Innovation Specialist, Truger Tech Talk, LLC

Did you know there are hidden features and not so hidden features to be found in Google Workspace? (Formerly known as G Suite) They aren’t really hidden; you just don’t know where they are! Let’s discover, explore and have some fun while investigating these tips and tricks that will support our use of Google Workspace. This session will focus on Docs, Drive, Sheets, Slides, Keep and Chrome. Attendees should already know the basics and be working in Google Workspace. (This is not a tutorial on or introduction to how to use these tools)

The Ultimate MS Word Guide - Regency A

– Neil Malek, Founder & Lead Instructor, Knack Training

Despite the fact that we use it daily, most of us were given minimal training in Microsoft Word. As a result, we spend more time and develop more headaches creating polished, professional documents.

This session is the unwritten manual for creating and controlling excellent Word documents in less time, with less frustration. Get the secrets to working more quickly, efficiently, and effectively – in minutes!

Strategize to Synergize: A Case Study Using PM Techniques for Special Projects - Regency B – Crystal Richards, Principal & Owner - MindsparQ™

Project Management processes aren’t just for big, billion-dollar businesses. They work for your special projects too! In this interactive presentation, you will be presented with a case study and will determine the techniques and tips you would use to best manage a project. At the end of the session, you will have the techniques and confidence to manage your special projects successfully.

APC SCHEDULE Bending the Perfectionist Curve: Resilience as a Better Approach to High Performance - Regency C – Shelagh Donnelly, Founder, ExceptionalEA.com

Has anyone called you a perfectionist, or gently hinted at such tendencies? It may be a subtle suggestion that there are more efficient or effective ways to approach tasks. If so, consider whether you’re investing your energies in the best manner. As with many who are invested in high performance, Shelagh wore the “perfectionist” label as a badge of honour. Over time she found a more effective and less taxing way to approach both performance and her career. When it comes to performance and career, resilience is frequently a better focus and less stressful path. Assistants who are seeking both strong performance outcomes and career satisfaction will get strategies and techniques to become more resilient and to help bend the curve when it comes to perfectionist tendencies.

Better Decision Making - Regency D

– Starla West, Founder & President, Starla West International

How often have you looked back at a decision you made in the past and thought ‘Well, it seemed like a good idea at the time’? Faced with the same situation today, what would you do differently? We make hundreds of decisions every day, mostly without thinking about the impact they can have on our lives. Some are very small, like deciding what coffee to buy, while others are huge and can be life changing.

Explore why we make the decisions that we do and how we can be sure they are the right ones. Hear about a easy to digest process to help you make difficult decisions, and explore two team decisionmaking methods for making smart decisions together.

12:00PM – 1:30PM

Lunch & Exhibit Hall Hours - Riverside Center

1:30PM – 2:45PM

Concurrent Sessions (AM sessions are repeated) 2:45PM – 3:30PM

Beverage Break - Riverside Center

3:30PM – 4:30PM Feature Sessions (see page 7) 3:30PM – 4:45PM

Learning Lounges (see page 8)

Organizing Your Digital Environment - Grand Ballroom – Melissa Peoples, EA Coach and Trainer, Founder, Admin Gurus

Years ago, the promise of new office technologies was that they would greatly reduce the clutter of paper records, thus boosting productivity.

Today, from our crowded hard drives, desktops and smartphones to ever-multiplying software and apps, our clutter has actually increased.

Discover how to systematize how you work and build systems that are easy to manage. In this session, we focus on the tools, systems and mindset you need to implement digital declutter best practices that simplify your digital life.

How to Assert Yourself So People See Your Value - Grand Hall G-J

– Shelagh Donnelly, Founder, ExceptionalEA.com

As assistants, we often excel at advocating for others and taking care of colleagues’ needs. Many of us are less comfortable when it comes to asserting ourselves whether speaking up, highlighting our contributions, saying no or negotiating for ourselves. Congruent, confident body language and executive presence are the foundation of assertiveness and increased recognition. When it comes to effectively articulating our opinions, needs and wants—and the value we add to your organisations—assertive language and advocating for ourselves brings greater clarity and reduces misunderstandings and frustration.

Discover key assertiveness tools, how to enhance your visibility, and how to “toot your own horn” without bragging.

Tips & Tricks For Rockstar Task Management - Grand Hall K-N

– Stephanie Powley, Senior Business Support & Community Manager, Seer Interactive

This course will assist you in taking an organized and assertive approach to supporting your executive and the company as a whole.

A wide range of tips and tricks to help you effortlessly combine a very diverse range of responsibilities ensuring that office processes and activities are efficiently and seamlessly managed. The “something for everyone” session will cover a wide variety of topics from general task management and community building to employee engagement and facilities management.

Acclimating to the World of Google - Plaza Ballroom

– Anne Truger, Education Innovation Specialist, Truger Tech Talk, LLC

Murder Mystery Dinners

This session is for beginners who are just being introduced to the world of Google Workspace (Gsuite). Jumpstart your productivity with an overview of the major products, differences and benefits you can anticipate in Google’s growing world of programs and apps. This session is just the basics; this is not a mastery class but is a simple introduction to the tools and their benefits. This session will help you make the leap from Office to Google.

WEDNESDAY

The Enneagram at Work: Why We Act as We Do

6:30PM – 9:30PM

- Grand Ballroom & Crystal BC

September 22, 2021 7:30AM – 1:30PM

Registration/Customer Service Open - Grand Ballroom Foyer

7:30AM – 8:45AM

Continental Breakfast - Riverside Center

9:00AM – 10:15AM

Concurrent Sessions

- Regency A

– April Stallworth, Director of Strategic Partnerships & Community Relations, Niles Township HS District 219

How much do you really understand about why you—and others—act and react the way you (and they) do? Get insight into yourself, your superiors and your team members. Empower yourself with selfdiscovery and greater interpersonal awareness. The Enneagram starts by determining your individual type then correlates that to how you think, feel and act. As you explore yourself more deeply you begin to better understand those with whom you interact on a daily basis. This breakthrough understanding catapults your leadership, emotional intelligence and communication skills to a high-performing level.

2021 PROGRAM GUIDE 13

APC SCHEDULE Level-up Your Performance: The Brain-based Way - Regency B

– Amy Nguyen, Career Coach, Strategist, & Founder of Happiness Infinity, LLC

According to neuroscience, there’s one part of the human brain that, if used smartly, can make a huge impact on our performance: the prefrontal cortex (PFC) which is responsible for high-level thinking processes. Therefore, truly making sense of how it functions and then consciously manipulating it to work for us is crucial to peak performance. With Amy, explore the strategies and practical techniques you can use to activate the PFC for optimal functioning in the workplace and beyond.

Powerful Prioritization Principles - Regency C

– Chrissy Scivicque, Career Coach and Corporate Trainer, EatYourCareer

In today’s busy workplace, there’s always too much to do and not enough time. Deciding what must be done first (and what can strategically be delayed) is a difficult, often complex problem that each admin must solve. Mastering the skill of prioritization is one of the most essential parts of successful time management—and yet, so many professionals struggle with it. If determining priorities stresses you out, it’s time to re-evaluate your practices. In this session, you’ll learn the powerful prioritization principles that help make the process less painful and more productive.

2-Millimeter Shifts: Mindset Shifts, Tools, and Concepts to Become a Better Professional and Happier Human - Regency D

– Madeline Cate, Administrative Coordinator, Martin’s Point Management System

The realm of personal development has evolved beyond the stigma of “self-help” and our learning continues beyond the confines of the classroom. While the internet provides unlimited resources, the amount of options can be overwhelming and of questionable quality, leaving one unsure of where to even begin. Come to this session prepared to be inspired by some unconventional means to make the tiny shifts to improve your life at work and home and continue your personal growth. We’ll explore specific examples from Tony Robbins, Neuro-Linguistic Programming, binaural beats, subliminal messages, and life coaching, among others. The only requirements are an open mind and willingness to try new things.

10:15AM – 10:45AM

Beverage Break - Riverside

10:45AM – 12:00PM

KEYNOTE: ANGELA CHEE YOU, Amplified!® Own Your Voice, Own Your Power - Grand Ballroom 12:00PM – 12:45PM

Keynote Q&A - Grand Ballroom 12:00PM – 1:30PM

Workshop Lunch - Riverside Center

1:30PM – 4:30PM

Half-Day Workshops

14 apcevent.com

(W8) APC’s Amazing Race 2021: The Chicago Teamwork Experience - Crystal BC – With TeamBonding

Take a fast-paced around-the-world adventure based on the Emmy Award winning show. We don’t call this a scavenger hunt. We call it a scaven-ture! You’ll be part of a team that heads out to complete challenges, trivia and tasks using a mobile app. The hunt features some of what’s used on The Amazing Race TV show, as well as photo, video, and trivia challenges. As your team completes roadblocks and detours, you’ll find event assistants throughout the area for location specific challenges. This workshop is created and facilitated by TeamBonding, a company that delivers unique and effective team building and training events for groups of all shapes and sizes anywhere in the world. Note: Participants should be comfortable walking up to 2 miles and being on your feet for up to two hours.

(W5) Communication Skills for Constructive Conflict - see mobile app

– Chrissy Scivicque, Career Coach and Corporate Trainer, EatYourCareer

In the workplace, conflict is to be expected—and that’s not necessarily a bad thing, though most of us think of it that way. From past experience, we’ve been trained to see conflict as destructive; it tears people apart and creates all kinds of negative outcomes.

Handled poorly, conflict can damage your relationships, decrease productivity, harm your reputation, and cause a great deal of stress for everyone involved. However, with the right communication strategies, conflict can actually become constructive. It can help you build deeper, richer relationships. In the workplace, it can yield a more dynamic conversation that results in better decisions and more creative solutions. Learning how to communicate in a way that creates constructive conflict is, indeed, an essential skill for any career-minded administrative professional to master.

(W6) Advanced Office – Modern Productivity with Office 365 - see mobile app

– Corinne Hoisington, Professor of IT, Central Virginia Community College

In today’s new normal, why use yesterday’s tools! Join Microsoft’s Master Trainer Corinne Hoisington to see the latest in productivity and AI tools in Microsoft 365 (formerly called Office 365). Leverage new ways to transcribe and live caption meetings, break the language barrier, and engage your audience with the new live presentations.

In Excel, let’s leverage the new Stocks/Geography data types and the XLOOKUP/FILTER formulas. And wait for your mind to be blown when you see Outlook’s new Text Predictions that leverage AI to predict what you’ll write next as you type in the body of an email. And of course we will see the hottest new features in Microsoft Teams. Let’s innovate our Post-Covid world, moving into fast forward into the modern office.

(W7) Happier YOU: Neuroscience Hacks for Happiness & Success - see mobile app – Amy Nguyen, Career Coach, Strategist, & Founder of Happiness Infinity, LLC

From performing at your peak, to achieving success happily and sustainably, to future-proofing your career amidst powerful forces reshaping the work landscape, all these share one secret: Your truly happy and healthy human brain. The good news is you don’t need to be a neuroscientist to learn how to train and unleash the full power of your precious brain. This workshop shares the three basic neuroscience principles that every highly-motivated professional must know and shows you how to develop habits that uplevel your happiness and transform your performance. You’ll leave with a happier brain and a happier you, and new true connections formulated through meaningful and interactive activities, PLUS get a bonus take-home guide: Brain-Based Questions for Taming Negativity and Hardwiring Happiness.

EA Summit Schedule Sessions on this schedule are exclusive to EA Summit attendees only.

EA Summit times may differ from APC times. To view speaker details, learning objectives and more, visit the mobile app or apcevent.com/2021-ea-summit-agenda/.

SUNDAY

September 19, 2021 8:00AM – 9:30AM

EAS Continental Breakfast & Registration - Crystal Foyer

9:30AM – 10:30AM

EAS Showcase: Undoing Barriers To Live In Full Range - Crystal BC

– Erika Gerdes, Leadership Advisor, Erika Gerdes International

Why is meaningful personal change so difficult? How can you overcome unconscious barriers to becoming your true self and reaching your full potential? Transform how you work, interact and live when you get to the heart of why the changes you try to make don’t stick and when you learn to use a powerful science-backed method to break through limiting beliefs and habits -- unlocking your full potential. Get tools to enable real change, become more authentic, have deeper connections and heighten your overall well-being, tools that lead to greater creativity, increased productivity and stronger performance.

10:30AM – 11:00AM

Beverage Break - Crystal Foyer

11:00AM – 12:00PM

EAS Networking - Crystal BC 12:00PM – 1:30PM

EAS Lunch - Riverside Center

1:30PM – 4:30PM

EA Summit Workshops (*Pre-registration required) (EW1) Telling Your Data’s Story: Designing Information to Make Your Message Pop - Crystal A – Curtis Newbold, Newbold Communication & Design

All data and information has a story within it. Every communication channel has an intended purpose. When you prepare presentations, reports, white papers, or even marketing collateral, your goal is to communicate with clarity, precision, and persuasion. And…the nuances matter: how you visualize your data; which chart or graph you use; how you structure and organize your content; even where and how you insert colors and lines. If you’re strategic about it—if you tell the story well—your audience will listen. Learn the fundamentals of displaying data and information in ways that bring clarity, enhance engagement, and make your key messages more memorable.

(EW2) Give Your Executive What Every Boss Wants: Quick Solutions and Sound Decisions - Crystal BC – Lorinda Lewis, President, Lorinda Lewis, LLC

Problems, problems, problems…life is full of them and the decisions you must make to solve them. Your professional and personal success depends upon your ability to solve problems and make good decisions…fast! Bad decisions or delayed decisions cost your company and team both time and money. Learn what it takes to be successful when following a mere hunch won’t work: how to work through a problem-solving framework; how to move from assessment to action, and how to create a workable action plan!

4:30PM – 6:00PM

EA Summit Reception - The Living Room

MONDAY

September 20, 2021 7:00AM – 5:00PM

Registration & Customer Service Open - Grand Ballroom Foyer

7:00AM – 8:15AM

Continental Breakfast - Riverside Center

8:30AM - 10:00AM

KEYNOTE: ERIK WAHL UNTHINK™: The Power of Creativity - Grand Ballroom

10:00AM – 10:45AM

Beverage Break - Riverside Center

10:45AM – 12:00PM

EA Summit Concurrent Sessions Become an Excel Guru - Crystal A

– Neil Malek, Founder & Lead Instructor, Knack Training

You probably suspect that there are dozens of Excel features and formulas that would make your work easier and give you outstanding results, but who has the time to go digging for them? This is the essential guide of skills and best practices for EAs looking to become Excel experts. With these tools, you are guaranteed greater success and less frustration when analyzing and reporting on data.

2021 PROGRAM GUIDE 15

EA SUMMIT SCHEDULE Executive Operations Strategy - Crystal BC

– Melissa Peoples, EA Coach and Trainer, Founder, Admin Gurus

Discover the strategy behind effective executive operations and learn how to focus your attention on driving key business-critical projects to completion. Executive operations are those activities that oversee the day-to-day tasks that are critical to the organization’s success and growth. Executive operations develop and manage systems and processes in order to increase efficiency and quality. Explore the concept of executive operations and learn how to establish processes that will support your executive business partner’s leadership style and preferences into an effective system that gets results.

12:00PM – 1:30PM

Lunch & Exhibit Hall Hours - Riverside Center

1:30PM – 2:45PM

EA Summit Concurrent Sessions Workplace WWF: Wrestling with Fear, Frustration, and Failure on Projects - Crystal A – Crystal Richards, Principal & Owner - MindsparQ™

Dealing with workplace setbacks can be one of the most disheartening experiences of your professional life. Yet it’s through failure that you gain the experience and knowledge that will make you better in the long run. Talk through the conversation of project mistakes and failure and the strategies that will successfully overcome failure on your projects.

Strategic Partnership: Leadership for EAs - Crystal BC – Rhonda Scharf, CSP, HoF, On The Right Track - Training and Consulting™ INC

Over the years our roles as EAs have expanded exponentially, and we are now operating as strategic partners. We no longer support the function of the business or the executive. We work in conjunction with the department, the executive, and the organization. We are autonomous. And we are far more visible than we have ever been in the past. EAs are increasingly in a leadership role and need to think and act strategically in all we do. Being a leader isn’t about having authority or exercising power. Learn how to influence both peers and superiors.

Pull back the curtain to see what is required to be a strategic partner and an administrative leader in 2021.

2:45PM – 3:30PM

Beverage Break - Riverside Center

3:30PM – 4:30PM Feature Sessions (see page 7) 3:30PM – 4:45PM

Learning Lounges (see page 8) 4:30PM – 6:00PM

Welcome Reception - Riverside Center

TUESDAY

September 21, 2021 7:00AM – 5:00PM

Registration & Customer Service Open - Grand Ballroom Foyer

7:00AM – 8:15AM

Continental Breakfast - Riverside Center

8:30AM – 10:00AM

KEYNOTE: TIFFANY DUFU Drop the Ball: The Art of Achieving More

by Doing Less - Grand Ballroom 10:00AM – 10:45AM

Keynote Book Signing - Grand Ballroom *Books available at signing; no photos.

10:00AM – 10:45AM

Beverage Break - Riverside Center

10:45AM – 12:00PM

EA Summit Concurrent Sessions Writing Stellar SOPs: Making Documents Work for People - Crystal A – Curtis Newbold, Newbold Communication & Design

Organizations use standard operating procedures (commonly known as SOPs) to improve business and operations in several ways: establish consistency and uniformity; increase efficiency and productivity; and even boost product quality or employee safety. SOPs are important documents! Unfortunately, they are often dull, difficult to follow, inconsistent in layout and word choice, jargon-dense, or not organized with the user in mind. Using a human-centered, learning theory approach—and by applying best practices in information design—you can make these documents much better!

Using EQ as an EA to Lead and Succeed - Crystal BC – Eddie Turner, The Leadership Excelerator®, Eddie Turner LLC

Studies show that a leader’s level of emotional intelligence (EQ) is the most significant predictor of future success. Your EQ determines the extent to which you can effectively manage relationships because of your awareness of how you are perceived by others and your ability to “read” your colleagues. Fortunately, emotional intelligence is something you can develop. To position yourself as an EA leader, an understanding of the characteristics of emotional intelligence is essential. Aspiring leaders and senior leaders alike will leave with simple steps you can use now to increase EQ and your sphere of influence.

12:00PM – 1:30PM A

Lunch & Exhibit Hall Hours – Riverside Center

1:30PM – 2:45PM

EA Summit Concurrent Sessions

16 apcevent.com

EA SUMMIT SCHEDULE Help Online Meetings Feel Less Remote with Team Building Activities - Crystal BC

– Corinne Hoisington, Professor of IT, Central Virginia Community College

Even Post-COVID, our team members are likely to be spread all over the country or even the world and may continue to work from home.

Looking for a fresh and unique virtual experience to show your team you care and connect everyone? See 20 different virtual team bonding experiences that highlight any and every worldwide business with best practices learned thrown in along the way. From virtual private tastings, Italian Chefs Pasta Class, Piano Meditation, Champion Kickboxing lessons, high end trivia, and even online comedians that breathe some levity into our day. In fact, be prepared for a sampling during our workshop! You work hard to orchestrate an environment that fosters creativity; bringing together multi-talented groups of people who work in close collaboration together— exchanging knowledge, ideas and shaping the direction of the future. Whether you are using Zoom, Teams, or any platform think fabulous fresh fun!

2:45PM – 3:30PM

Beverage Break - Riverside Center

3:30PM – 4:30PM Feature Sessions (see page 7) 3:30PM – 4:45PM

Learning Lounges (see page 8) 6:30PM – 9:30PM

Murder Mystery Dinners - Grand Ballroom & Crystal BC

WEDNESDAY

September 22, 2021 7:30AM – 1:30PM

Registration & Customer Service Open - Grand Ballroom Foyer

7:30AM – 8:45AM

Continental Breakfast - Riverside Center

9:00AM – 10:15AM

EA Summit Showcase: Creating and Managing Multicultural Teams for Optimum Performance - Crystal BC

– Carrie Spell-Hansson, CEO, The Folke Institute

Teams are an essential part of organizations today and are increasingly multicultural and more diverse in such dimensions as gender, age, race/ethnicity, and nationality. A great deal of team leadership focuses exclusively on external leaders serving in a formal capacity in the organization, while largely ignoring the processes and impact of internal team leadership. The ability to communicate with team members with different outlooks, perceptions, and behaviors is essential to the team’s success. This session will focus on the internal team leadership roles which are often informal and emergent. By the end of the session, participants will leave with practical tools and tips for managing teams with new awareness, skills, and confidence where all team members can be heard and represented.

10:15AM – 10:45AM

Beverage Break - Riverside Center

10:45AM – 12:00PM

KEYNOTE: ANGELA CHEE YOU, Amplified!® Own Your Voice, Own Your Power - Grand Ballroom 12:00PM – 12:45PM

Keynote Q&A - Grand Ballroom 12:00PM – 1:30PM

Workshop Lunch - Riverside Center

1:30PM – 4:30PM

EAS Half-Day Workshops (W8) APC’s Amazing Race 2021: The Chicago Teamwork Experience - Crystal BC – Hosted by TeamBonding

Take a fast-paced around-the-world adventure based on the Emmy Award winning show. We don’t call this a scavenger hunt. We call it a scaven-ture! You’ll be part of a team that heads out to complete challenges, trivia and tasks using a mobile app. The hunt features some of what’s used on The Amazing Race TV show, as well as photo, video, and trivia challenges. As your team completes roadblocks and detours, you’ll find event assistants throughout the area for location specific challenges. This workshop is created and facilitated by TeamBonding, a company that delivers unique and effective team building and training events for groups of all shapes and sizes anywhere in the world. Note: Participants should be comfortable walking up to 2 miles and being on your feet for up to two hours.

2021 PROGRAM GUIDE 17

EA SUMMIT SCHEDULE APC 2021

1:30PM – 4:30PM

EAS Half-Day Workshops

BOOKLIST

(W5) Communication Skills for Constructive Conflict - see mobile app

– Chrissy Scivicque, Career Coach and Corporate Trainer, EatYourCareer

In the workplace, conflict is to be expected—and that’s not necessarily a bad thing, though most of us think of it that way. From past experience, we’ve been trained to see conflict as destructive; it tears people apart and creates all kinds of negative outcomes.

Handled poorly, conflict can damage your relationships, decrease productivity, harm your reputation, and cause a great deal of stress for everyone involved. However, with the right communication strategies, conflict can actually become constructive. It can help you build deeper, richer relationships. In the workplace, it can yield a more dynamic conversation that results in better decisions and more creative solutions. Learning how to communicate in a way that creates constructive conflict is, indeed, an essential skill for any career-minded administrative professional to master.

(W6) Advanced Office – Modern Productivity with Office 365 - see mobile app

– Corinne Hoisington, Professor of IT, Central Virginia Community College

In today’s new normal, don’t use yesterday’s tools! Join Microsoft’s Master Trainer Corinne Hoisington to see the latest in productivity and AI tools in Microsoft 365 (formerly called Office 365). Leverage new ways to transcribe and live caption meetings, break the language barrier, and engage your audience with the new live presentations.

In Excel, let’s leverage the new Stocks/Geography data types and the XLOOKUP/FILTER formulas. And wait for your mind to be blown when you see Outlook’s new Text Predictions that leverage AI to predict what you’ll write next as you type in the body of an email. And of course we will see the hottest new features in Microsoft Teams. Let’s innovate our COVID-era world, moving fast forward into the modern office.

(W7) Happier YOU: Neuroscience Hacks for Happiness & Success - see mobile app – Amy Nguyen, Career Coach, Strategist, & Founder of Happiness Infinity, LLC

From performing at your peak, to achieving success happily and sustainably, to future-proofing your career amidst powerful forces reshaping the work landscape, all these share one secret: Your truly happy and healthy human brain. The good news is you don’t need to be a neuroscientist to learn how to train and unleash the full power of your precious brain. This workshop shares the three basic neuroscience principles that every highly-motivated professional must know and shows you how to develop habits that up level your happiness and transform your performance. You’ll leave with a happier brain and a happier you, and new true connections formulated through meaningful and interactive activities, PLUS get a bonus take-home guide: Brain-Based Questions for Taming Negativity and Hardwiring Happiness.

Lonetta Albright, Forward Movement Inc. • She is the Ish: What’s My Superpower • Women Thriving Fearlessly: Stories of Women who Journeyed from Fear to Fearless *Available on Amazon

Angela Chee, Keynote Speaker • YOU, Amplified!® – Own Your Voice, Own Your Power (Coming Soon)

angelachee.com/you-amplified-own-your-voice-ownyour-power/ Shelagh Donnelly, ExceptionalEA.com • The Resilient Assistant (Coming Soon) Tiffany Dufu, Keynote Speaker • Drop The Ball: Achieving More By Doing Less tiffanydufu.com/drop-the-ball Steven Iwersen, Aurora Pointe LLC • The Porcupine Principles!

• The Porcupine Principles! Workbook *Available on Amazon

Rhonda Scharf, CSP, HoF • On The Right Track – Training and Consulting™ INC • Alexa is Stealing Your Job • Dealing with Difficult People on-the-right-track.com/all-books/ Chrissy Scivicque, EatYourCareer • The Proactive Professional: How to Stop Playing Catch Up & Start Getting Ahead at Work (and in Life!)

• ELEVATE Admins: How to Raise the Bar and Achieve Excellence in Your Administrative Career *Available on Amazon

Eddie Turner, The Leadership Excelerator® • 140 Simple Messages To Guide Emerging Leaders *Available on Amazon

Erik Wahl, Keynote Speaker • The Spark and the Grind • Unthink http://www.theartofvision.com/store-2/ Starla West, Starla West International • Powerful Personal Planning: A 5-Step Personal Strategic Planning System https://starlawest.com/5-step-personal-strategicplanning-system/

18 apcevent.com

EXHIBITORS & SPONSORS 4imprint.......................................... Booth #104

Spoonful of Comfort........................Booth #201

Bellwood Global Transportation.... Booth #307

Stivers Staffing Services................ Booth #200

Bloomsy Box................................... Booth #302

Theo Chocolate............................... Booth #504

Boston Market Corporation........... Booth #303

Ticket Finders/Event Finders USA.. Booth #202

Corner Bakery Cafe........................ Booth #305

U.S. Department of State............... Booth #206

LimoFinder...................................... Booth #503

Office Otter.................................... Booth #205

Olive Promotions............................ Booth #207 PALACE GAMES IN THE PALACE OF FINE ARTS • SAN FRANCISCO

Palace Games.................................. Booth #301

APC

THANKS OUR

EXHIBITORS AND SPONSORS

Spear Travel Group......................... Booth #204

2021 PROGRAM GUIDE 19

SEE YOU IN ‘22!

Let’s

get together.

ORL ANDO, FL

/

SEPTEMBER 11-14, 2022

SPRING MAY 16-18, 2022 LAGUNA CLIFFS, CA

eaignite.com

MEET OUR ADVISORY COUNCIL

apcevent.com

Janine Bennett CNS Healthcare

Kendra Kocher Sierra Nevada Corporation

Lisa Kohl Proctor & Gamble

Cindie Laforce Air Force

Larae Morlan First Premier Bank

Stephanie Powley Seer Interactive

Jerri Price UNC Greensboro

Alesa Rosario AbbVie

Peyton Ticknor Oak Ridge National Lab

Nakia Whittaker-Woody Jacobs Technology

Meloni Carter Amazon

Elijah Crawford DC Homeland Security & EMA

Nancy Eyles UPMC

Alesia Gibbs St. Paul’s Baptist Churcha

Monica Hall RTI International

Jeffrey Howell US Special Operations Command

Charleeen Jacobs Tacoma Public Utilities

Amanda Kelley BK Lighting

Marie Scannell Johns Hopkins University

Jaclyn Stoczanyn University of WisconsinMilwaukee