DIVI FLAMINGO RESORT DIRECTORY
We are excited to welcome you to the island of Bonaire and delighted to have you as our guest at Divi Flamingo Beach Resort & Casino.
This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our front desk for information or dial ext. 0. If you need resort assistance prior to arrival, please call 599-717-8285.
Our entire team is dedicated to making your stay unforgettable. From the moment you arrive, we’re here to ensure you feel welcome, relaxed, and completely at home. Thank you for choosing us for your getaway—we look forward to making every moment of your time with us truly special.
We wish you safe travels and a wonderful vacation!
Thank you,
The Management Team & Staff
Divi Flamingo Beach Resort & Casino
ACTIVITIES
There’s always something fun to do at our resort and on the beautiful island of Bonaire!
• Diving – Divi Dive Bonaire is our PADI 5-Star dive operation that includes six dive boats, a dive shop, gear rental, dive lockers, dive certification courses, and more. Guests can dive the famed Calabas Reef on our property 24 hours a day. For more information, visit www.dividive.com
• Diving Classes, Certifications, & Packages – Divi Dive Bonaire has a wide variety of courses and dive packages. For more information, visit www.dividive.com
• Dive Shop – Divi Dive Bonaire’s dive shop is open daily and offers diving equipment rentals, as well as the latest diving gear, souvenirs, gifts, and more. You can contact the shop from your room by dialing ext. 440.
• Photography Services – We know that many of our guests are photography enthusiasts. We welcome you to stop by the dive shop or dial ext. 440 for details on camera rentals and the best spots to shoot both above and below the water.
• Snorkeling – Complimentary snorkeling masks are available at the dive shop for all-inclusive guests who wish to explore the Calabas Reef during the day or at night. To rent equipment for use outside the resort, please visit the dive shop. Snorkeling can be enjoyed anywhere on Bonaire and the island’s pristine environment is worldfamous. For a map of the best dive and snorkeling sites, visit www.dividive.com
• Bonaire National Marine Park – To swim, snorkel, dive, and participate in any other water sports on Bonaire, and to visit the Washington Slagbaai Park, you must pay the mandatory nature fee. To fill out the mandatory forms before arrival, please visit dividive.com/index.php/scuba-diving-services. Everyone diving must pay the fee at stinapa.bonairenaturefee.org and provide proof of payment to our dive staff.
• Island Adventures & Attractions – To see a list of Bonaire’s top island adventures, visit www.diviresorts.com/flamingo-island-activities.htm. Our Activity Desk in the lobby can help you plan your excursions.
• Spa – Pure Essence Spa located on-site will help you unwind with relaxing treatments and services. For more information and availability, call ext. 484 or visit https:// pureessencespa.nl
• Water Sports – Bonaire is a popular island for kitesurfing and windsurfing! Gear rentals and classes can be found all over the island, but the best site is Jibe City at Sorobon. Visit our Activity Desk for assistance.
• Family Activities – We offer fun family activities, including life-size chess, a kid’s playset, cornhole, and movie nights. For a list of this week’s activities, check the board near the lobby. A parent or guardian must accompany children for activities.
• Divi Flamingo Casino – Located on-site, our casino is one of only two on the island. The casino offers endless fun and excitement with slots, Blackjack, and Roulette. There’s also a Players’ Club to save you money and a full bar to quench your thirst. Guests must be 21 years of age with a valid I.D. to enter and play at the casino.
• Dining – Our on-site restaurants provide a variety of delicious food options, but you can also venture out to enjoy Bonaire’s active foodie scene. Ask our Front Desk for recommendations and tips.
• Nightlife – From night diving and snorkeling to sunset cruises, lively bars, and topnotch restaurants, there’s always something fun to do at night.
For directions or more information on any island or resort experience, call our Activity Desk at ext. 400 or the Front Desk at ext. 0. For information on Divi Dive Bonaire, diving, snorkeling, equipment, courses, and more, visit the dive shop or call ext. 440.
AIRLINES
Please confirm your airline reservations at least 48 hours prior to your departure. For further assistance, please call the Front Desk at ext. 0.
AIRPORT & CUSTOMS
The local airport, Bonaire International Airport, is commonly known as the Flamingo Airport. It’s located within an easy 5-10 minute drive from the resort. For information on arrivals and departures, visit www.bonaireinternationalairport.com.
The U.S. Customs and Border Patrol website outlines the rules for what needs to be declared when you re-enter the United States after you leave Bonaire. Please visit www.cbp.gov for more information.
AMENITIES
Our resort offers an array of amenities for you to enjoy on your vacation:
• 2 Freshwater Pools
• 2 Hot Tubs
• 3 Oceanfront Restaurants, Pizzeria & 2 Bars
• PADI 5-Star Dive Center*
• Dive Equipment & Camera Rental*
• Piers & Direct Water Access
• Dive Gift Shop*
• Certified Scuba Instructors & Personalized Classes*
• Woodwind Sail & Snorkel*
• Beach Umbrellas, Chairs, & Towels
• Pool Cabanas, Chairs, & Towels
• 24-Hour Fitness Center
• Cornhole
• Children’s Playset
• Life-Size Chess
• Divi Flamingo Casino*
• BBQ Grill (studio guests only)
• Full-Service Day Spa & Beauty Salon*
• Complimentary Wi-Fi
• Free Parking
• 24-Hour Security
• Multilingual Staff
• Event Services & Facilities*
• All-Inclusive Option*
*Available at an additional cost. Please visit the Concierge Desk for pricing. Food and beverage offerings, menus, and hours are subject to change without notice. The All-Inclusive plan can be added at check-in based on availability. Visit www.diviresorts.com/divi-flamingo-all-inclusive. htm for more information on the All-Inclusive plan.
Weekly Entertainment: For this week’s schedule, please check the board near the lobby.
On-Site BBQ Grill: Our poolside BBQ grill is for the exclusive use of our guests. Please contact the Front Desk at ext. 0 before using the grill. We ask that you bring your own utensils and clean the grill and surrounding area when you are finished.
Game Court: In front of the fitness center, you’ll find cornhole, a kid’s playset, and life-size chess. Equipment for all games can be signed out for use at the Front Desk.
Safety: There are a few hotel rules and regulations we ask our guests to respect for everyone’s safety. Bicycles and motorcycles must be parked in the designated areas and must not block the entrance or exit of the lobby. Bicycles and skateboards must be walked through the property. The northern and southern gates must be closed at all times, and the gates cannot be propped open. The fitness center door should be closed at all times. Guests are not permitted to bring their own food and drink into our on-site restaurants. Violent and abusive behavior towards other guests or staff will not be tolerated. Guests must wear shirts and shoes when dining at pureocean and Chibi Chibi. Guests are not permitted to enter “employee only” areas.
ATM
The nearest ATM is located on-site at the Flamingo Casino. There are also ATMs at the South Pier Shopping Center on your way into town (a 3-minute walk), and at the Warehouse Supermarket on Kaya Industria.
BANKS & CURRENCY
Most banks on Bonaire are open Monday-Friday 8 a.m. to 3:30 p.m. The official currency on Bonaire is the US dollar.
BEACH CHAIRS, PALAPAS & CABANAS
Beach and pool chairs, palapas, and cabanas are complimentary for all guests and are available on a first-come, first-served basis. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on the beach/pool chairs before 7 a.m. Reserving palapas or umbrellas is not allowed.
BEACH & POOL SAFETY
Pool hours are from 9 a.m. to 10 p.m. There is no lifeguard on duty, therefore swimming is at your own risk, and diving is strictly prohibited. Please be especially attentive to the safety of children while near the ocean and in the pools. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a swim diaper or plastic pants with elastic waist and legs.
Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs.
BEACH TOWELS
You will be given one beach towel for each person in your party at the Front Desk. You can collect or exchange your towels at the Front Desk. Dirty towels may be replaced for the same number of clean towels. We kindly ask that you consider the environment and change your towels only once per day.
BELLMAN SERVICE
For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 0. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
CAR RENTAL
Hertz Car Rental is available daily from 8 a.m. – 12:30 p.m. and 1:30 p.m. – 5 p.m in our promenade. For details, dial ext. 590. To arrange a car rental outside normal office hours, please contact the Front Desk at ext. 0, or call 717-7221 or 717-3331.
CASHLESS RESORT
Divi Flamingo Beach Resort & Casino is a cashless resort. Please see credit card section for more information.
CHECK CASHING
Personal checks are not accepted at our resort.
CHECK-IN
Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures.
To speed up your checkout process, we can present you with a bill for your charges on the day prior to your departure. Please keep in mind that this does not include your final night’s room charge and tax, additional food and beverages, or other charges you have incurred from the time the bill was presented. Please review your bill at your earliest convenience with our Front Desk staff. To avoid waiting in line on the morning of your departure (especially on Saturday mornings), you can settle your account the night before. The Front Desk tends to be quiet between 5 p.m. and 7 p.m.
If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff to be stored safely until your departure.
CHURCHES/PLACES OF WORSHIP
Please visit the Concierge Desk or dial ext. 0 for more information about local churches and places of worship.
CLIMATE
Bonaire’s temperatures remain constant year-round, averaging about 81°F (28.5°C) each day. Water temperatures are around 78°F (25°C) in February and 86°F (30°C) in October, with a year-round average of 80°F (28°C). Trade winds provide cooling breezes on the island, and there is occasional rainfall from October through January. Bonaire is located outside of the hurricane belt.
COMMENTS & FEEDBACK
Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on TripAdvisor. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE ASSISTANCE
If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Front Desk or the Tropical Travel Activity Desk located in the lobby.
We also offer a help desk to assist you with planning your stay prior to arrival. For details, visit dividive.com/index.php/tropical-travel-bonaire
We are happy to print out your boarding passes at the Front Desk upon request.
CREDIT CARDS
Divi Flamingo Beach Resort is cashless. We accept American Express, Visa, and MasterCard. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from Bonaire, therefore, any calls made will be charged at the regular international rates.
CRIBS & ROLLAWAY BEDS
Baby cribs and rollaway beds can be arranged for an additional cost by contacting the Front Desk at ext. 0. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, first-served basis.
DIVI VACATION CLUB
A membership in the Divi Vacation Club lets you experience even more of Divi Flamingo Beach Resort & Casino and club destinations on Aruba, Barbados, and St. Maarten, as well as thousands of exciting worldwide destinations with Interval International through the Divi Exchange Network. The club also includes the popular Loyalty Benefits program, which provides discounts and privileges on club services, club recognition, and club amenities. For more information, please call 1-888-863-6822 (toll-free) or 1-919-419-3484 (outside of the US). You can also learn more anytime at www.divivacationclub.com.
DOCTOR/DENTIST
If medical assistance is required, please contact the operator at ext. 0. The operator will dial local 911.
DO NOT DISTURB
The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 0 for the Front Desk to let us know.
DRESS CODE
The dress code is totally informal but we ask that you wear sandals or shoes at all times. Wet swimsuits are not permitted in our restaurants or the lobby. Eveningwear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
DUTY-FREE
United States citizens, regardless of age, who have been out of the country for more than 48 hours and have not used their respective duty-free allowance within 30 days, are entitled to a duty-free tax exemption. For details, visit www.aaa.com/aaa/Traveler/CaribbeanCustoms.pdf.
Canadian citizens, visit travel.gc.ca/returning/customs/what-you-can-bring-home-to-canada for details.
European and British citizens, visit your country’s official customs websites for details.
ELECTRICITY & ENERGY CONSERVATION
Most 110V and 120V appliances from the US will function on our electrical system. However, the electricity on Bonaire is of a higher voltage than it is in the US, so anything you plug in should be monitored. The current is 127V, 50 cycles. We suggest you do not leave heavy equipment plugged into the wall socket for longer than needed, and never leave it unattended. We are not responsible for any damages that may occur to your electronics. We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit.
Please assist us with our conservation efforts by:
• Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room.
• Conserving water in-room and in public areas and reporting any water leaks.
• Decreasing your waste by using recycle bins for glass, cans, and plastic.
• Keeping the beach clean of litter.
• Protecting the iguanas from harm and not feeding them.
• Refraining from using single-use plastic bottles and straws.
In addition to our own environmental efforts, we support the local community and love to give back through our Divi Cares programs. Ask us how you can contribute to this cause today.
EMERGENCY NUMBERS
Emergency 911
Ambulance 912
Police Station 911
Police Station 715-8000 (non-emergency line)
Fire Department 911
Hospital 715-8900
Operator 0
Security 0
FIRE & FIRE ALARMS
Please review the SAFETY & SECURITY section.
FITNESS CENTER
Our fitness center is located between guest rooms 803 and 804 and is accessible 24 hours a day with your room key. Our equipment includes step and running machines, bicycles, and weights. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict and direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center. The rules and regulations of the fitness center are posted at the entrance and all workouts are at your own risk.
GATE KEY
The north gate entrance is accessible with your room key and remains locked at all times. Please make sure the gate is closed when you enter or exit the resort.
GRATUITIES, ROOM TAX, & OTHER GOVERNMENT CHARGES
The airport departure tax is included in the price of your airline ticket.
Room Tax & Government Charges – A 12.5% fee will be added to all room rates. All guests pay $1.00 per person per night tax and an energy surcharge of US $12.50 per room, per day. The timeshare resort fee (only on timeshare unit room rates) is US $5.50 per day. These additional charges will be added to your bill at checkout. All food and beverage charges include tax.
Cash gratuities and/or tips are accepted and appreciated if you received exceptional service from a staff member. Surcharges, taxes, and levies are subject to change. A Divi gratuity mailbox is located in the Dive Shop with pictures of dive staff members for reference. Visitor entry tax must be paid via www.bonaireisland.com.
HAIRDRYERS
All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING
Resort Guests (paying a nightly rate):
• Your room will be cleaned on a daily basis.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Timeshare Owners:
• You will receive one full-service weekly cleaning of your unit at and daily trash and towel replacement no extra charge. Full daily service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Divi Vacation Club Members:
• President’s Elite members receive complimentary daily service. All other members may receive a discount for daily service depending on their level of membership.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed.
The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees.
For housekeeping assistance, please dial ext. 0.
ICE MACHINES
Ice machines are located under the bridge between the sundeck and the south side pool and by the middle staircase of the studio/timeshare units (between 710 and 711).
IMMIGRATION
For the latest travel requirements, please visit https://bonairetourismtax.org. All international guests are required to carry a valid passport. Visitors must also have a return or continuing airline ticket.
INTERNET SERVICE
Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below:
• Turn on your computer/mobile device.
• View your internet browser and refresh.
• For network, select DIVI RESORTS and click connect.
• Enter the password given to you by the Front Desk.
• Press enter to log in and you’re ready to go online.
• If you cannot access the Wi-Fi, please dial the Front Desk.
INTERNATIONAL CALLING CODES
If you need assistance finding an international calling code, please contact our Front Desk.
INVENTORY TIMESHARE UNITS & STUDIOS
This is your home away from home. We respectfully request that you leave your unit in the condition in which you would like to find it and refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD
These items are located in the closet in your room for your convenience.
LANGUAGE
In Bonaire, most inhabitants are fluent in English, Dutch, Spanish, and Papiamento. Dutch is the official language of Bonaire, as it’s a Dutch colony. Since 2010, Bonaire is a special municipality to the Netherlands. Papiamento is popular with the locals and they are delighted when visitors speak their language. Here are some helpful words:
Bon dia – Good morning
Mi ta bon – I am fine
Bon ‘tardi – Good afternoon Ayo – Bye
Bon ‘nochi – Good night
Danki – Thank you Con ta Bai – How are you? Bon Bini – Welcome
LAUNDRY
You will find a laundry bag and price list in the closet of your room. If you would like laundry service, please fill out the form and deliver it to the Front Desk, along with your laundry sealed inside the bag.
LOST & FOUND
Inquiries regarding lost items should be made to Front Desk at ext. 0. We will make every effort to assist you in locating your lost item(s).
MAGAZINES & NEWSPAPERS
For local news, a complimentary copy of The Bonaire Reporter is available in our lobby.
Stamps, postcards, and letters can be purchased and sent from the Bonaire Post Office on Playa Kralendijk, just an 8-minute walk from the resort. For directions, please stop by the Front Desk. Stamped mail leaves the resort every Friday.
MAINTENANCE
If you have a maintenance issue, please call the Operator at ext. 0.
MAPS
A map of the resort can be viewed anytime at www.diviresorts.com/divi-flamingo-beachresort-and-casino.htm#gallery. If you would like a printed resort map or island roadmap, please visit the Front Desk.
MEETINGS, WEDDINGS, & SPECIAL EVENTS
Our food and beverage staff can arrange a perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held in our banquet room, on the beach, at our beachside restaurants, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service.
For Group bookings, use of meeting rooms, banqueting, etc. please contact joan.samson@ diviresorts.com.
To order special amenities prior to arrival, please visit https://www.diviresorts.com/specialevent-form-flm.htm
NON-SMOKING POLICY
All rooms at our resort are non-smoking. Smoking is only allowed on your patio or balcony and outside at designated smoking areas at pureocean Beachside Bar and Chibi Chibi Restaurant. If you smoke on your balcony, patio, or anywhere on the resort, please use an ashtray or other receptacle for your ashes and cigarettes. Please be advised that a sanitation fee of US $150 will be charged to your account if you or any guest smoke inside your room. The island is very windy, so please be especially careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES
Our Front Desk staff will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION
According to the most recent census, 20,000 people live on Bonaire, which is located 55 miles/86 km north of Venezuela and 86 miles/94 km east of Aruba.
RADIO STATIONS
There are several local Bonaire stations, including:
RESORT
RESORT RESTAURANTS & BARS
Divi Flamingo Beach Resort & Casino offers four outdoor eateries and two bars.
pureocean Restaurant
Immerse yourself into a Caribbean state of mind at pureocean. This oceanfront restaurant offers hearty breakfast options and decadent theme night buffets with live cooking stations. Perfect for family get-togethers and romantic date nights, this restaurant packs a punch with impeccable views and superior service. For additional information and restaurant menus, visit www.pureoceanrestaurant.com.
Chibi Chibi Beachfront Bistro
You’ll always find something to satisfy your taste buds at Chibi Chibi Beachfront Bistro. This oceanfront restaurant serves up a wide variety of traditional and continental cuisine as well as fresh local seafood. You’ll fall in love with our open-air dining experience with a multitude of tropical fish swimming just below the restaurant.
pureocean Beachside Bar
For a casual meal and a few cold drinks at the water’s edge, stop by pureocean Beachside Bar. This lively bar and eatery features live entertainment, daily happy hour specials, plenty of seating along the ocean, and shaded areas to help you cool off.
Slice Pizzeria
Order a freshly made pizza inside pureocean and enjoy at any of the tables and chairs by the ocean or the pool, or in the privacy of your room.
Pool BBQ
A poolside BBQ is available for guests staying in the Studios only. Please visit the front desk for BBQ utensils or dial 0 for assistance.
All-Inclusive Dining
Children 2 and under eat free on the all-inclusive program. For more information and pricing on our All-Inclusive program, please visit the Front Desk or dial ext. 0.
*Food and beverage offerings, menus, and hours are subject to change without notice. All food and beverage outlets are cashless.
When ordering at our restaurants, please let us know if you have any allergies, dietary restrictions, or special considerations. While we will do our best to accommodate requests, please note that food is prepared in shared facilities, and we cannot guarantee a completely allergen-free environment. We recommend that those with extreme allergies exercise caution.
SAFE DEPOSIT BOXES
Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY
We have security devices, lights, and patrols to protect you and your property, but these measures do not provide an absolute guarantee against loss. Therefore, it is up to the guest to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control.
We ask guests to report any suspicious activity to our Security Team or the Front Desk immediately at ext. 0. Please note that resort employees wear name tags at all times.
Additional safety guidelines and best practices:
• Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable.
• Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes.
• When returning to the hotel in the evening, use main access roads and walkways.
• Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers.
• Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety:
When you check into your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main door. There is also a fire hose and extinguisher on each floor in the exterior stairwell. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your keys so you can locate them in an emergency.
In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not reenter your room unless authorities or resort staff have instructed you to do so.
Car Security:
Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SUN EXPOSURE
The sun in Bonaire can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE
Room-to-Room Calling: To dial in-room, simply dial the room number.
Local Calls: Dial 9 plus the number. There is a charge of US $1.00 per call, per minute, with an additional 8% tax, which is automatically charged to your account.
Cell Phones & GSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company. You can visit a local Digicel Store for a pay-as-you-go calling plan.
Long-Distance Calls: Dial 9 + 001 + phone number. Charges for long-distance and international calls will be added to your account. For rates, please dial call the Front Desk at ext. 0.
Please be advised that long-distance rates from our island are significantly higher than US rates and 800 numbers cannot be dialed from a foreign country (they will be charged as regular overseas rates). National calling cards will not give you a discounted rate when calling from outside your country.
*All partial minutes will be charged a full minute.