DIVI LITTLE BAY & OCEANS AT DIVI LITTLE BAY RESORT DIRECTORY We are excited to welcome you to the island of St. Maarten and delighted to have you as our guest at Divi Little Bay Beach Resort or Oceans at Divi Little Bay. This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or dial ext. 2401/2402. If you need resort assistance prior to arrival, please call 721-542-2333. Our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and show our appreciation for trusting us with your vacation. We wish you safe travels and a wonderful vacation! Thank you, The Management Team & Staff Divi Little Bay Beach Resort & Oceans at Divi Little Bay
Divi Little Bay Beach Resort | Little Bay Road – PO Box 961, Philipsburg, St. Maarten 721-542-2333 | www.divilittlebay.com Oceans at Divi Little Bay | Little Bay Road – PO Box 961, Philipsburg, St. Maarten 721-542-2333 | www.diviresorts.com/oceans-little-bay.htm Divi Reservations & Customer Service 1-800-367-3484 (toll-free) | 919-419-3484 (international) | guest.relations@diviresorts.com
ACTIVITIES There’s always something fun to do at our resort and on the friendly island of St. Maarten! • Beaches – The island has a total of 37 beaches, each beautiful in its own way. Some of the best are Little Bay Beach (located on our resort), Simpson Bay Beach, Maho Bay (ideal for watching planes fly overhead), Mullet Bay, Cupecoy, Bay Rouge, Friar’s Bay, Happy Bay, IIet Pinel, Orient Beach, and Dawn Beach. All beaches on St. Maarten are open to the general public and are not exclusive to resort guests. • Family Activities – Family vacations at Divi mean fun for the whole family, including our youngest travelers. We have tons of fun family activities to keep you and your little ones entertained throughout the week. Please stop by the Concierge Desk for a list of this week’s activities. Please remember that a parent or guardian must accompany children for all activities. • Resort Shopping – Located on the resort is our shopping promenade where you can shop for convenient sundries at the Divi Little Bay Superette, use the ATM, and order groceries ahead of arrival, browse stunning jewelry at Royal Caribbean Jewelers, and search for the perfect gifts and souvenirs at Aqua Mania Boutique (542-2686) and Shipwreck Shop (ext. 3159). Also located in our promenade is Fort Amsterdam Café. • Indulgence By The Sea Spa – Let our expert staff pamper you from head to toe and help you unwind during your vacation. For a menu of spa treatments, services, and specials, please dial ext. 3280 or visit our Concierge Desk. You can also visit spastmaarten.com. • Top Attractions – There’s an endless amount of island attractions and adventures to choose from. Options include Rainforest Adventures Zip Line, Loterie Farm, Parotteville Bird Sanctuary, the natural pool, Fort Amsterdam Historic Site (located on the resort), Fort Louis, the St. Maarten Museum, Tijon Perfumerie, Guavaberry Emporium, and day trips by boat to St. Barts, Saba, Anguilla, and Prickly Pear. • Aqua Mania Adventures Water Sports – Our on-site water sports center is located behind the spa on the beach. Guests can rent kayaks, jet skis, snorkeling gear, and book island tours, as well as purchase beach supplies, toys, and more. If you are interested in scuba diving, you can book dive trips and lessons. The watersports center is open from 8 a.m. – 5 p.m. For more information dial ext. 3160 or visit www.stmaarten-activities.com. For directions or more information on any island or resort experience, visit our Concierge Desk or dial ext. 2401/2402.
AIRLINES Please confirm your airline reservations at least 48 hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 2401/2402. For information on all airlines, call 546-7777.
AIRPORT & CUSTOMS Princess Juliana International Airport, the local airport, is located approximately 30-45 minutes from the resort by car. For more information on arrivals and departures, visit www.sxmairport.com.
AMENITIES Our resort offers an array of amenities for you to enjoy on your vacation: • 3 Swimming Pools & Oversized Hot Tub • Swim-Up Bar & Outdoor Fire Pit • Pool Palapas, Umbrellas, Cabanas, Chairs, & Towels • Beach Umbrellas, Chairs, & Towels • Restaurants, Café, & Bars • Happy Hour & Restaurant Specials • Beachside Food & Beverage Service • Water Sports & Dive Center* • Indulgence by the Sea Spa • 24-Hour Fitness Center • Shopping Promenade • Weekly Activities • BBQ Grill+ • On-Site Laundry (coin-operated) • Thrifty Car Rental • Concierge Desk • Complimentary Wi-Fi • Resort Shuttle • Free Parking • Weddings & Events* • 24-Hour Security • Multilingual Staff • All-Inclusive Option* *Available at an additional cost. Please visit the Concierge Desk for pricing. +Please contact the Front Desk for assistance with lighting the grill and utensils. Food and beverage offerings, menus, and hours are subject to changes without notice. The all-inclusive plan can be added at check-in. For more information on the All-Inclusive plan, visit www.diviresorts.com/divi-little-bay-all-inclusive.htm.
ATM The nearest ATMs are located at Divi Little Bay Superette (mini-mart) in the shopping promenade, on Bush Road, and in Philipsburg.
BANKS Banks on the Dutch side are open Monday-Friday from 8:30 a.m. – 3:30 p.m.
BEACH CHAIRS & UMBRELLAS Beach chairs are complimentary for all guests upon presentation of your room card. Beach chairs and umbrellas are available on a first-come, first-served basis. Please be aware that our beach attendants cannot reserve chairs or umbrellas in advance and any beach chairs and umbrellas left unattended for more than two hours will be reassigned to other guests. Beach attendants are available from 8:00 a.m. – 5:00 p.m. and all beach chairs and umbrellas must remain on our property.
BEACH & POOL SAFETY There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children while on the beach and in the pools. Children under the age of 16 are not permitted to use the hot tub or jacuzzi. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a swim diaper or plastic pants with elastic waist and legs. Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs. For your own health and safety, we recommend you do not purchase items or massage services from beach vendors who are not employed by the resort.
BEACH TOWELS Between 9:00 a.m. and 5:00 p.m. daily, you can collect or exchange your towels at the water sports center behind the spa or at the Concierge Desk in the lobby. Dirty towels may be replaced for the same number of clean towels. We kindly ask that you consider the environment and change your beach towels only once per day.
BELLMAN SERVICE For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 3166 or 3167. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
BUSES There is no public transportation on St. Maarten, but there are plenty of privately run minibuses servicing major routes on the island during the day. Fares range from $1 to $2.50 depending on the distance (fares are subject to change without notice). These mini-buses are widely used by locals and can be hailed by raising your hand. Mini-buses can be identified by their license plates with the word “bus.”
CAR RENTAL To rent a car, please contact Thrifty Car Rental at ext. 3179 or visit their kiosk located across from the lobby near the parking lot. The kiosk Is open daily from 8:00 a.m. – 4:00 p.m. You can book a car in advance by visiting www.dollarthriftysxm.com.
CASINOS All of the island’s nine casinos are located on the Dutch side of the island and are typically open daily from 12:00 p.m. – 2:00 a.m.
CHECK-IN Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures. Your bill will be delivered to your room the night prior to your checkout date. To avoid long lines at checkout, please call the Front Desk prior to leaving your room, and we will process your credit card on file for any room or incidental charges. If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff to be stored safely until your departure.
CHURCHES/PLACES OF WORSHIP Please visit the Concierge Desk or dial ext. 2401/2402 for more information about local churches and places of worship.
CLEAN CHECK PROGRAM For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We’ve reviewed every area of our health and cleanliness procedures, and our enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on St. Maarten. We are working diligently to safeguard your health and wellbeing from check-in to farewell. For more details on our CLEAN CHECK program, visit www.diviresorts.com/clean-check.htm.
CLIMATE St. Maarten’s temperature remains constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 78°F (25°C) closer to the coast. All year, trade winds provide cooling breezes on the island. In late summer and early fall, there can be significant rainfall on the island and inclement weather is not uncommon.
COMMENTS & FEEDBACK Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on TripAdvisor. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE DESK If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk located in the lobby. Our staff is available from 8 a.m. - 8 p.m. daily for expert advice and recommendations, or dial ext. 2401/2402 for assistance from your room.
CREDIT CARDS We accept American Express, Visa, MasterCard, and Discover. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from St. Maarten, therefore, any calls made will be charged at the regular international rates.
CRIBS/ROLLAWAY BEDS Baby cribs and rollaway beds may be reserved for $10 per day or $25 per week. Please call the Front Desk at ext. 3166, 3167, or dial 0 for the operator. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, first-served basis.
CURRENCY The official currency of Dutch St. Maarten is the Netherlands Antilles Florin or Guilder (NAF). The US dollar is also widely accepted. Nearly all prices are listed in US dollars as well as the local currency. On the French side of the island, the official currency is the Euro, but many outlets also accept the US dollar.
CUSTOMS St. Maarten is completely duty-free.
DIVI VACATION CLUB Learn more about membership in the Divi Vacation Club and how you can experience more of Divi Little Bay Beach Resort and club destinations on Aruba, Barbados, and Bonaire, as well as exchange through the Divi Exchange Network to thousands of exciting worldwide
destinations with Interval International. The club also includes the Loyalty Benefits program with discounts and privileges on club services, club recognition, and club amenities. For an informative tour with one of our Vacation Specialists, please visit our Concierge Desk, or call ext. 2401/2402. For more information anytime, please call 1-888-863-6822 (toll-free) or 1-919-419-3484 (outside of the US), or visit www.divivacationclub.com.
DOCTOR/DENTIST Our Front Desk or Concierge Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 0 for the Front Desk to let us know.
DRESS CODE The resort dress code is laid-back and informal. However, please do not wear wet swimsuits in our restaurants or the lobby. Eveningwear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
ELECTRICITY & ENERGY CONSERVATION DC 110 volts, 60-cycle (Dutch St. Maarten) – USA voltage at the resort AC 220 volts, 50-cycle (French St. Martin) – European voltage We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit. Please assist us with our conservation efforts by: • Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room. • Conserving water in-room and in public areas and reporting any water leaks. • Keeping the beach clean of litter. • Protecting the iguanas from harm and not feeding them. • Refraining from using single-use plastic bottles and straws. In addition to our own environmental efforts, we support the local community and love to give back through our Divi Impact and Divi Cares programs. Ask us how you can contribute to this worthy cause.
EMERGENCY NUMBERS Emergency 911 Ambulance 912 Coast Guard 913 Police Station 911 Fire Department 919 St. Maarten Hospital 910 Operator 0/3000 Front Desk 3166/3167* Security Main Gate 3149 Maintenance 0/3166/3167 *For a doctor, dentist, or pharmacy
FIRE & FIRE ALARMS Please review the SAFETY & SECURITY section.
FIRE PIT - PUREOCEAN POOL Please call Front Desk for assistance with lighting the fire pit by pureocean pool.
FITNESS CENTER Our 24-hour fitness center offers the latest exercise equipment and is accessible with your room key. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict, direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.
GRATUITIES, ROOM TAX, & OTHER GOVERNMENT CHARGES Hotel Guests – A 22.5% fee and a $6.50 energy fee per night will be added to your room rate, though these charges tend to be included in all prepaid reservations. By island custom, a 15% service charge is added to food and beverage bills for gratuity. Cash gratuities and added tips are accepted and appreciated if you receive exceptional service. Timeshare Guests – A $6.50 – $13.50 per night energy fee (rate varies based on unit size) and a $50 government tax per reservation will be added to your account.
HAIRDRYERS All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING Oceans Resort Guests – Guests receive daily service. Should you need additional amenities such as soap, body lotion, shampoo, etc. please call the operator or Front Desk.
Little Bay Resort Guests – Guests receive service every other day. Should you need additional amenities such as soap, body lotion, shampoo, etc. please call the operator or Front Desk. Timeshare Guests – As Timeshare Owner, Club Member or exchange guest, your room will be cleaned once per week at no extra cost on the 4th day of your stay or if you are staying multiple weeks every 4th day. Divi Vacation Club Members – • President Elite members receive complimentary daily service. All other members may receive a discount for daily service depending on their level of membership.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed. The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees. For housekeeping assistance, please dial ext. 3473 or 3694 or contact the Front Desk at ext. 3166 or 3167.
ICE MACHINES Ice machines are located in Buildings B, D, G, 11, and 12, as well as behind the Beachfront Villas and on the top and bottom floors of the beachfront hotel rooms.
IMMIGRATION All international guests are required to carry a valid passport. Visitors must have a return or continuing airline ticket. Non-Dutch passport holders staying longer than 60 days must follow all immigration rules. For more information please visit the Front Desk.
INTERNET SERVICE Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below: • Turn on your computer/mobile device. • View your internet browser and refresh. • For network, select DIVI RESORTS and click connect. • Enter the password given to you by the Front Desk. • Press enter to log in and you’re ready to go online. • If you cannot access the Wi-Fi, please dial the Front Desk.
INTERNATIONAL CALLING CODES If you need assistance finding an international calling code, please visit our Front Desk or Concierge Desk or dial ext. 2401.
INVENTORY TIMESHARE UNITS & STUDIOS This is your home away from home, so we respectfully request that you leave your unit in the condition in which you would like to find it, and please refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD These items are located in your guest room closet for your convenience.
LANGUAGE English and Dutch are the official languages of St. Maarten. Other common languages spoken are French, Spanish, and Creole.
LAUNDRY Laundry facilities are located in Building G. Our washing machines and dryers require six quarters ($1.50). Detergent and fabric softeners are available for purchase in the on-site MiniMart. For dry cleaning services, please contact the Front Desk.
LOST & FOUND Inquiries regarding lost items should be made to our housekeeping department at ext. 3694, or the Front Desk ext. 3166 or 3167. We will make every effort to assist you in locating your lost item(s).
MAGAZINES & NEWSPAPERS The local newspaper is available at the Shipwreck Shop, located in our shopping promenade.
MAIL Stamps are available at the Shipwreck Shop. The cost to mail letters is determined by the weight of each letter. If you would like to send mail from the resort, please bring it to the front desk. The resort will mail it at the local post office and apply the cost of mailing to your bill.
MAINTENANCE If you have a maintenance issue, please call the Front Desk at ext. 3166 or 3167.
MAPS A map of the resort can be reviewed anytime at www.diviresorts.com/divi-little-bay-beachresort.htm#gallery. If you would like a printed resort map, please visit the Concierge Desk or Front Desk. Island roadmaps can also be picked up at the Concierge Desk.
MEETINGS, WEDDINGS, & SPECIAL EVENTS Our food and beverage staff can arrange the perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held on the beach, at Divi’s beachside restaurants, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please visit www.diviresorts.com/lb-specialamenities.htm to see what is available for purchase. For assistance, contact the Front Desk or our Sales, Marketing, & Event Manager, Joan Samson at the office located in the shopping promenade (ext. 3535) for assistance with booking these packages and services while at the resort. We have professional resort-based coordinators to assist you with all of your needs. For assistance before you arrive, contact our groups department at 800-801-5550 or email groupsales@diviresorts.com.
NON-SMOKING POLICY All rooms at our resort are non-smoking. Smoking is only allowed on your patio or balcony and at designated smoking areas around the resort. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your suite. If you smoke on your balcony, patio, or anywhere on the resort, please use an ashtray or other receptacle for your ashes and cigarettes. The island is very windy, so please be careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES Our Front Desk or Concierge Desk will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately. Guests can also find sundry items at the on-site Divi Little Bay Superette (mini-mart) located on the shopping promenade.
POPULATION According to the most recent census, 60,000 people live on St. Maarten’s Dutch side.
RESORT EXTENSIONS Operator 0/3000 Front Desk 3166/3167 Concierge Desk 2401/2402 Bellman 0 Housekeeping 3473/3694 Security Main Gate 3149 Front Desk Manager 3448 Rooms Division Manager 3232 General Manager 3210 Activities Coordinator 3707 Timeshare Sales 3304
RESORT RESTAURANTS & BARS pureocean Our signature restaurant offers an exceptional dining experience with an international breakfast buffet, Sunday brunch, or à la carte menu. For dinner, enjoy a steakhouse menu and
a variety of seafood, pasta, and vegetarian choices, or a theme night buffet and savor artfullyprepared dishes in air conditioned comfort or on the patio with cool ocean breezes. For additional information, dial ext. 3477 or visit www.pureoceanrestaurant.com. Gizmo’s Bar & Grill Delight your taste buds! Gizmo’s Bar & Grill offers salads, pizzas, burgers, and more—exactly what you need to fuel up for island adventures. Grab a table to grub out or sit by the bar to savor a satisfying Caribbean cocktail while watching the big game. Gizmo’s also offers live music and entertainment. For additional information, dial ext. 3705. The Shack Satisfy your need for Mexican cuisine at The Shack! This casual eatery features salads, tacos, quesadillas, fajitas, and more. Enjoy your meal on the pureocean terrace, on the beach, by the pool, or on your balcony! You can also join us on Tuesdays for a delicious BBQ night featuring your favorite island dishes. Seabreeze Restaurant & Bar Quench your thirst for refreshing drinks and satisfy your hunger while overlooking the ocean at Seabreeze Restaurant & Bar. Situated right next to our popular Seabreeze Pool, you’ll find exactly what you need to keep cool and full at this restaurant and bar. Fort Amsterdam Café Fuel up on the go! Our charming café is perfect for busy guests looking to grab a tasty meal and gourmet coffee before heading off on their next adventure. Located in the shopping promenade, Fort Amsterdam Café features gourmet coffee, healthy smoothies, fresh pastries from a local bakery, salads, sandwiches, and desserts. pureocean Pool Bar Grab a drink without ever leaving the pool at our pureocean Pool Bar. Whether you’re in the mood for a frozen tropical cocktail, a glass of wine, or a cold beer, this bar has you covered. Gizmo’s Beach & Pool Service Order food and drinks from Gizmo’s Bar & Grill without ever leaving your chair. Gizmo’s offers daily beachside and poolside service at select locations on Little Bay Beach and at the pureocean pool. Slice Pizzeria New Grab & Go Pizzeria! Grab a slice or a whole pizza on the go at our newest eatery, Slice Pizzeria. This poolside pizzeria offers classic pies, unique creations, assorted drinks, and tasty sweet treats MIX at Oceans Exciting Rooftop Bar Serving up hand-crafted cocktails and small plates perfect for sharing, this breathtaking upscale rooftop bar overlooks the entire resort and the ocean beyond. There’s no better spot to watch the sun set over the ocean while sipping on satisfying St. Maarten spirits. Reservations: 721-542-2333 ext. 3477 All-Inclusive Dining For more information and pricing on our all-inclusive program, please visit the Front Desk or call ext. 2401/2402. *Food and beverage offerings, menus, and hours are subject to change without notice. Fort Amsterdam Cafe and Mix at Oceans are not included in the all-inclusive plan.
RESORT SHUTTLE A complimentary golf cart shuttle is available to transport you around the resort and to the spa, the water sports center, the fitness center, and shops.
SAFE DEPOSIT BOXES Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY For your safety, we have security devices, lights, and patrols to protect you and your property. These measures do not provide an absolute guarantee against loss; therefore, it is up to you to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control. We ask guests who see any suspicious activity to contact our Security Team or the Front Desk immediately at ext. 3166/3167/3149. Please keep in mind that resort employees wear name tags at all times. Additional safety guidelines and best practices: • Secure your room before you leave and at night by locking all windows and doors using the locking devices provided. • Lock your entrance door from the inside and the connecting door, if applicable. • Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes. • When returning to the hotel in the evening, use main access roads and walkways. • Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers. • Do not draw attention to yourself by displaying large amounts of cash or valuables. Fire Safety: When you first arrive at your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main door. There is also a fire hose and extinguisher on each floor in the exterior stairwell. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a spot to keep your keys so you can locate them in an emergency. In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. DO NOT USE ELEVATORS. Return to your room if the exit or staircase is aflame.
If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so. Car Security: Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SHOPPING St. Maarten is the only duty-free island in the Caribbean. Stores on the island offer everything from fine jewelry to handmade goods, so you are sure to find the perfect souvenir or gift to commemorate your trip. Opening hours depend on the season, so check with our Concierge Desk for the latest hours and great shopping tips!
SUN EXPOSURE The sun in St. Maarten can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE Room-to-Room Calling: For all suites, dial 7 + the room number. For hotel rooms, dial the room number only. To reach the casitas units, dial 70 + the casita room number. Local Calls: To place a local call to the Dutch side of the island, dial 9 + the 7-digit number. There is a charge of US $0.75 including tax per minute, which is charged to your account. Cell Phones & CSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company. Long Distance Calls: US calls, dial 9 + 1 + area code + the number. French St. Martin calls, (landline or cell phone) dial 9 + 011 + 590590 + the 6-digit number. The cost for this is $2.50 per minute. Other International calls, dial 9 + 011 + country code + the number. The cost for this is $4+ per minute. Please be advised that long-distance rates from our island are significantly higher than US rates and 800 numbers cannot be dialed from a foreign country (they will be charged as regular overseas rates). National calling cards will not give you the discounted rate when calling from outside your country. *All partial minutes will be charged a full minute.
TELEVISION CHANNELS
TIME ZONE St. Maarten follows Atlantic Standard Time year-round. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it Is on the island.
TIPPING Most restaurants will not include a service charge unless you are a large party. Standard tipping for good service in restaurants is 10-15%. It is also customary to tip Divemasters and instructors 10-15%. If you have any questions, please visit our Concierge Desk.
TRANSPORTATION There is no public transportation or bus service on St. Maarten – see BUSES for more details. Vehicles drive on the right side of the road and international traffic signs are used. Foreign and international driver’s licenses are valid. To rent a car, please see CAR RENTAL. Taxis: Taxis are widely available on the island. They have no meters, but all taxis carry government-issued rate sheets with prices for destinations throughout the island. Rates are based on two passengers per trip and the minimum rate is $10 for one or two passengers. An extra charge of US $5 will be added for each additional passenger (taxi rates are subject to change without notice). There’s a 25% surcharge for evening hours and a 50% surcharge after midnight. You will find taxis at busy points in Philipsburg and Simpson Bay, as well as at all major hotels and resorts. Our resort has an on-site taxi stand located in front of the lobby, and our Concierge Desk can provide a list of local taxi drivers should you wish to personally arrange transportation.
TRASH Please help us keep our resort and island clean and do not litter. St. Maarten is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided throughout the resort and by retrieving any items that blow away.
WAKE-UP SERVICE To request a wake-up call, please dial the Front Desk at ext. 3166/3167.