DIVI ARUBA PHOENIX RESORT DIRECTORY
We are excited to welcome you to the island of Aruba and delighted to have you as our guest at Divi Aruba Phoenix Beach Resort.
This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or dial ext. 7004, 7005, or 7006. If you need resort assistance prior to arrival, please call 297-586-6066, and download our app for the latest information.
Our entire team is dedicated to making your stay unforgettable. From the moment you arrive, we’re here to ensure you feel welcome, relaxed, and completely at home. Thank you for choosing us for your getaway—we look forward to making every moment of your time with us truly special.
We wish you safe travels and a wonderful vacation!
Thank you,
The Management Team & Staff
Divi Aruba Phoenix Beach Resort
ACTIVITIES
There’s always something fun to do at our resort and on the happy island of Aruba!
• Beaches – The island is home to many incredible, award-winning beaches, each beautiful in its own way. Some of the best are Palm Beach (where the resort is located), Arashi Beach, Baby Beach Boca Grandi Beach, Druif Beach, Eagle Beach, Roger’s Beach, and Coco Beach.
• Family Activities – Family vacations at Divi mean fun for the whole family, including our youngest travelers. We have tons of fun family activities to keep you and your little ones entertained throughout the week. Please stop by the Concierge Desk for a list of this week’s activities or check our app. Please remember that a parent or guardian must accompany children for all activities.
• Shopping – Located at our resort, you’ll find our shopping promenade where you can shop at the Mini-Mart, Kevin’s Jewelers, Aruba Aloe, and Treasure Cove. You can also rent a car from Royal Car Rental at the resort to explore the island many great shopping opportunities and sites. Also located close to the resort is Alhambra Casino and Shops, where you can enjoy fine dining at Fusions, fast food from outlets such as Dunkin Donuts, and Baskin Robbins, and shopping at various gift shops. The downtown harbor and Oranjestad are also excellent places to shop high-end stores, and you’ll find plenty of shops for perfume, jewelry, clothing, souvenirs, and more.
• Pure Indulgence Spa – Let our expert staff pamper you from head to toe and help you unwind during your vacation. For a menu of spa treatments, services, and specials, dial ext. 7069, stop by our Concierge desk or visit https://www. purespaaruba.com/
• Top Attractions – There’s an endless amount of island attractions and adventures to choose from. Options include Arikok National Park, the Bubali Bird Sanctuary, the Butterfly Farm, deep-sea fishing, the famed natural pool, historic gold mines, the Kukoo Kunuku Party Bus, horseback riding, safari tours, De Palm Island, and more.
• Golf at The Links at Divi Aruba – Located just a few miles down the road at Divi Village Golf & Beach Resort, this meticulously landscaped 9-hole golf course with stunning views. To book a tee time or sign up for a tournament, visit www.divilinks.com, contact the Pro Shop from your room at ext. 5052, or call 297-581-GOLF.
• Alhambra Casino – Located just a few minutes from the resort, Alhambra casino offers a dazzling array of slot machines and casino games. Plus, enjoy VIP benefits when you join the Players’ Club! For details, visit www.casinoalhambra.com or call 297-588-9000.
• Nightlife – From beach bars to cafés, high-end restaurants, nightclubs, and even the unforgettable Kukoo Kunuku party bus, there are plenty of places to enjoy Aruba’s lively nightlife.
For directions or more information on any island or resort experience, visit our Concierge Desk or dial ext. 7004, 7005, or 7006.
AIRLINES
Please confirm your airline reservations at least 48-hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 7004, 7005, or 7006. For information on all airlines, call +297 524-2424 or visit www.airportaruba.com
AIRPORT & CUSTOMS
Queen Beatrix International Airport, the local airport, is located an easy 20-30 minute drive from the resort. If you are departing to the United States, we strongly advise you to arrive at least 3-4 hours before your flight departure due to FAA security requirements and to clear United States Customs and Immigration in Aruba. For information on arrivals and departures, visit www.airportaruba.com
Please note that the following items may not be allowed through customs when you leave Aruba: any flora, fauna, or other natural treasures unique to Aruba. This includes seashells and corals. Find full list of inadmissible items here
AMENITIES
Our resort offers an array of great amenities for you to enjoy on vacation:
• 2 Freshwater Swimming Pools
• Outdoor Whirlpool & Hot Tub
• Poolside Swim-Up Bar
• Children’s Pool
• 24-Hour Fitness Center
• Pure Indulgence Spa*
• Beachside Dining at pureocean, purebeach, & The Wave Shack
• Air-Conditioned Dining at puredeli
• Happy Hour Specials
• Beach Palapas, Umbrellas, Chaise Lounges, Chairs, & Towels
• Poolside Chaise Lounges & Cabanas
• Zen Terrace Sundeck*
• Shopping Promenade - Shops & Mini-Mart*
• Weekly Activities
• BBQ Grills
• Offsite Laundry Service Available*
• Concierge Desk
• Complimentary Wi-Fi
• Free Parking
• Wedding & Event Services, & Facilities*
• 24-Hour Security
• Multilingual Staff
*Available at an additional cost. Please visit the Concierge Desk for pricing. Food and beverage offerings, menus, and hours are subject to change without notice.
ATM
There is an ATM located in our resort lobby and additional ATMs can be found in the lobby of the Tamarijn Aruba All Inclusive Resort, the Alhambra Casino, and nearby supermarkets.
BABYSITTING SERVICES
Arrangements for childcare services can be accommodated through an outside provider. Please dial ext. 7002, 7004, or 7006 for details, and please specify if special needs or skills are required. A minimum of 24 hours advance notice is required to arrange childcare services.
BANKS
Aruba’s banks are typically open Monday-Friday from 8 a.m. – 4 p.m.
BEACH CHAIRS & PALAPAS
Beach and pool chairs are complimentary for all guests and are available on a first-come, first-served basis. Please be aware that our beach attendants cannot reserve chairs in advance. We appreciate the consideration of all owners and guests and ask that you do not leave your hut/chairs unattended. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on the beach/pool chairs before 7 a.m. Reserving palapas is not allowed. Any chairs left unattended for more than two hours will be reassigned to another guest. Please note that all beaches in Aruba are public. For more information on the island, please visit https://www.aruba.com/us
Zen Terrace: Cabanas at our sundeck, located just across from purebeach Restaurant, are available by reservation only on a first-come, first-serve basis. Rental fees apply.
BEACH & POOL SAFETY
There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children while on the beach and in the pools. Children under the age of 16 are not permitted to use the hot tub or jacuzzi. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs. Large floats are not allowed in the pool next to the swim-up bar.
Please do not bring glass containers to the pool and beach areas. Large pool floats are not allowed in the pool next to the swim-up bar. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs.
For your own health and safety, we recommend you do not purchase items from beach vendors who are not employed by the resort.
BEACH TOWELS
You will be given one beach towel for each person in your party, which can be picked up at the towel hut, located on the pathway next to the beach and the hot tub, and refreshed daily between 7:00 a.m. and 6:00 p.m. Used towels can be returned/dropped off at the towel hut, or taken to the room and returned when fresh towels are delivered. Dirty towels may be replaced for the same number of clean towels. We kindly as that you consider the environment and change your towels only once per day.
BELLMAN SERVICE
For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 0. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
BILLING
Personal checks are not accepted at our resort. For your convenience, we will provide you with a copy of your charges the day before checkout. Keep in mind that this bill does not include any charges incurred after the initial presentation. Please review your account at your earliest convenience return all room key cards.
CAR RENTAL
Please visit Royal Car Rental for rates and assistance with booking a rental car.
CHECK-IN
Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures.
To speed up your checkout process, we can present you with a bill for your charges on the day prior to your departure. Please keep in mind that this does not include your final night’s room charge and tax, additional food and beverages, or other charges you have incurred from the time the bill was presented. Please review your bill at your earliest convenience with our Front desk staff. To avoid waiting in line on the morning of your departure (especially on Saturday mornings), you can settle your account the night before. The Front Desk tends to be quiet between 10 a.m. and 10 p.m.
If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff to be stored safely until your departure.
CHURCHES & PLACES OF WORSHIP
Please visit the Concierge Desk or dial ext. 7004, 7005, or 7006 for more information about local churches and places of worship.
CLIMATE
Aruba’s temperature remains constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 78°F (25°C) closer to the coast. Trade winds provide cooling breezes on the island, and on occasion, there’s a little rainfall in early fall. Aruba is also conveniently located outside of the hurricane belt.
COMMENTS & FEEDBACK
Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on TripAdvisor. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE DESK
If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk located in the lobby for expert advice and recommendations, or dial ext. 7004, 7005, or 7006 for assistance.
CREDIT CARDS
Divi Aruba Phoenix Beach Resort is cashless. We accept American Express, Visa, MasterCard, and Discover. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from Aruba, therefore, any calls made will be charged at the regular international rates.
CRIBS & ROLLAWAY BEDS
Baby cribs and rollaway beds can be reserved for $10 per day. Please call the Front Desk at ext. 7024, 7048, or dial 0 for the operator to reserve these items. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, first-served basis.
CURRENCY
The official currency of Aruba is the Aruban florin, but US dollars are accepted everywhere, and it is not necessary to exchange US dollars into the local currency. Nearly all prices are listed in US dollars and we will gladly exchange the local currency for US dollars.
DIVI CARES
Hundreds of children go to school hungry on Aruba every day. That’s why we’ve teamed up with our former General Manager, Gerrit Griffith and Ban Uni Man Pa Cria Nos Muchanan, which translates to “Let’s Join Hands to Feed Our Children,” to provide local children with a nourishing breakfast to keep them focused and full at school. For each day of your stay, we add a dollar to your final bill as a donation to this organization. 100% of your donation will go directly to the foundation, and all administrative costs are being covered by Divi Resorts. We are immensely proud to share that since launching this initiative in June 2023, we have donated over $135,000 to this important cause. Thank you in advance for your generous donation! Learn more at https://www.diviresorts.com/divi-cares-ban-uni-man.htm
DIVI VACATION CLUB
Learn more about membership in the Divi Vacation Club and how you can experience more of Divi Aruba Phoenix Beach Resort and club destinations on Barbados, Bonaire, and St. Maarten, as well as exchange through the Divi Exchange Network to thousands of exciting worldwide destinations with Interval International. The club also includes the Loyalty Benefits program with discounts and privileges on Club Services, Club Recognition, and Club Amenities. For an informative tour with one of our Vacation Specialists, please visit our Concierge desk, or call ext. 7002/7004/7006. For more information anytime, please call 1-888-863-6822 (toll-free) or 1-919-419-3484 (outside of the US), or visit www.divivacationclub.com
DOCTOR/DENTIST
Our Front Desk or Concierge Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB
The “Do Not Disturb” privacy sign is supplied in your room or on your door for your convenience. If you do not wish to be disturbed, please place the sign on the door handle or move the bar to indicate “do not disturb”. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 7024/7048 for the Front Desk to let us know.
DRESS CODE
The resort dress code is laid-back and informal. However, please do not wear wet swimsuits in our restaurants or the lobby. Eveningwear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
DUTY-FREE
United States citizens, regardless of age, who have been out of the country for more than 48 hours and have not used their respective duty-free allowance within 30 days, are entitled to a duty-free tax exemption. For details, visit www.aaa.com/aaa/Traveler/CaribbeanCustoms.pdf
Canadian citizens, visit travel.gc.ca/returning/customs/what-you-can-bring-home-to-canada for details.
European and British citizens, visit your country’s official customs websites for details.
ELECTRICITY & ENERGY CONSERVATION
DC 120 volts, 60 cycle – USA voltage at the resort
We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit.
Please assist us with our conservation efforts by:
• Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room.
• Conserving water in-room and in public areas and reporting any water leaks.
• Keeping the beach clean of litter.
• Protecting the iguanas from harm and not feeding them.
• Refraining from using single-use plastic bottles and straws.
In addition to our own environmental efforts, we support the local community and love to give back through our Divi Impact and Divi Cares programs. Ask us how you can contribute to this worthy cause.
Drinking Water – There is no need to purchase bottled water in Aruba as the island’s tap water is pure and meets the highest standards set by the World Health Organization. We have water stations throughout the resort, where you can refill your reusable cups or bottles.
EMERGENCY NUMBERS
Emergency 911 Police Station 100 Fire Department 911 Hospital 527-4000
Operator 0
Maintenance 0
Front Desk 7024/7048*
*For a Doctor, Dentist, or Pharmacy
FIRE & FIRE ALARMS
Please review the SAFETY & SECURITY section.
FITNESS CENTER
Our 24-hour fitness center, located on the second floor of the main tower, offers the latest exercise equipment and is accessible with your room key.
Before using the facility for the first time, please sign the attendance form. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict and direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.
GRATUITIES, ROOM TAX, & OTHER GOVERNMENT CHARGES
There is a 15.5% service charge, a 1.47% turnover tax, a 9.5% government tax, and a $3 environmental levy per room on all nightly room rentals. The airport departure tax is usually covered in the price of your airline ticket. By island custom, a 15% service charge is added to all food and beverage checks. Cash gratuities and/or tips are accepted and appreciated if you receive exceptional service from a staff member. These fees/charges are subject to change.
HAIRDRYERS
All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING
Resort Guests (paying a nightly rate):
• Daily trash and tidy-up service is included.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Timeshare Owners:
Timeshare owners can purchase Daily service for the week at the following rate:
• Studio $85
• one bedroom $95
• two bedrooms $105
• three bedrooms $115
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
• You will receive one full-service weekly cleaning of your unit at no extra charge. Full daily service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay.
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed.
The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees.
For housekeeping assistance, please dial ext. 7030 or ext. 0.
Divi Vacation Club Members:
• President Elite members receive complimentary daily service. All other members may receive a discount for daily service depending on their level of membership.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
For housekeeping assistance, please dial ext. 7030 or ext. 0.
ICE MACHINES
Ice machines are located on the 3rd floor of the Tower. In the Villas, there are ice machines located on the 1st and 2nd floors. The Beach Towers have ice machines on the 1st floor between buildings A and B and on the 3rd, 5th, 6th, and 7th floors next to the elevators.
IMMIGRATION
For the latest travel requirements, please visit https://www.aruba.com/us/traveler-healthrequirements. All international guests are required to carry a valid passport. Visitors must also have a return or continuing airline ticket.
INTERNET SERVICE
Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below:
• Turn on your computer/mobile device.
• View your internet browser and refresh.
• For network, select DIVI RESORTS and click connect.
• Enter the password given to you by the Front Desk.
• Press enter to log in and you’re ready to go online.
• If you cannot access the Wi-Fi, please dial the Front Desk.
INTERNATIONAL CALLING CODES
If you need assistance finding an international calling code, please contact our Front Desk or Concierge Desk for assistance.
INVENTORY TIMESHARE UNITS & STUDIOS
This is your home away from home, so we respectfully request that you leave your unit in the condition in which you would like to find it, and please refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please ensure that you fill out the inventory form that was emailed to you upon check-in. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD
These items are located in your guest room closet for your convenience.
LANGUAGE
In Aruba, most inhabitants speak, write, and read English, Dutch, Spanish, and Papiamento. Dutch is the official language of the island as Aruba is a Dutch colony. Papiamento is also spoken on Aruba, and locals are delighted when visitors use their language. Here are some helpful words:
Bon dia – Good morning Mi ta bon – I am fine Bon ‘tardi – Good afternoon Ayo – Bye Bon ‘nochi – Good night
Danki – Thank you Con ta Bai – How are you? Bon Bini – Welcome
LAUNDRY
Laundry facilities are located on the 3rd floor of the Tower and the 1st floor of the Villas. Our washing machines and dryers require U.S. quarters. Detergent and fabric softeners are available for purchase at the on-site Mini-Mart.
Dry cleaning is available Monday through Saturday. For service, fill in the laundry list provided in your suite and contact the Front Desk for pick up at ext. 7024 or 7048 before 9 a.m. Please indicate if express or same-day service is requested. Dry cleaning service is not available on Sundays and holidays.
LOST & FOUND
Inquiries regarding lost items should be made to the Front Desk ext. 7024 or 7048. We will make every effort to assist you in locating your lost item(s).
MAGAZINES & NEWSPAPERS
Visit www.arubatoday.com for a digital newspaper.
Stamps are available at our on-site shop. The cost to mail letters is determined by the weight of each letter.
MAINTENANCE
If you have a maintenance issue, please call the Operator at ext. 0.
MAPS
A map of the resort can be reviewed anytime at www.diviresorts.com/divi-aruba-phoenixbeach-resort-aruba.htm#gallery. If you would like a printed resort map, please visit the Concierge Desk or Front Desk. Island roadmaps can also be picked up at the Concierge Desk.
WEDDINGS & SPECIAL EVENTS
Our food and beverage staff can arrange the perfect setting for your date night, anniversary, wedding, or special event. Any of these events or ceremonies can be held on the beach, at Divi’s beachside restaurants, at Alhambra Casino’s indoor banquet facility, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please contact the Front desk or Concierge Desk for assistance with booking these packages and services while at the resort. We have professional resortbased coordinators to assist you with all of your needs. For assistance before you arrive, contact our groups department at 800-801-5550 or email groupsales@diviresorts.com
NON-SMOKING POLICY
All rooms and restaurants at our resort are non-smoking. Smoking is only allowed on your patio or balcony and at designated smoking areas around the resort. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your suite. If you smoke on your balcony, patio, or anywhere on the resort, please use an ashtray or other receptacle for your ashes and cigarettes. The island is very windy, so please be careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES
Our Front Desk or Concierge Desk will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION
According to the most recent census, 120,000 people live on Aruba.
RADIO STATIONS
There are several local Aruba stations including:
RESORT EXTENSIONS
Operator 0
Front Desk 7024/7048
Concierge Desk 7004/7005/7006
Bellman 0
RESORT RESTAURANTS & BARS
Housekeeping 7030/0
Security 0
Activities 7028/7048
Timeshare Sales 7004/7005/7006
Divi Aruba Phoenix Beach Resort has four eateries and three bars.
pureocean Restaurant
pureocean offers an exceptional dining experience whether it’s a romantic evening under the stars with your special someone or a picturesque family dinner. Enjoy a carefully crafted menu of fresh seafood, savory steaks, and exquisite international cuisine in the bistro or under sparkling palm trees on the beach. Reservations are required. Call ext. 7002/7004/0 to book your table. For additional information, visit www.pureoceanrestaurant.com.
purebeach Restaurant
Sit back and relax at this trendy oceanfront eatery with a refreshing handcrafted cocktail and your favorite bar food. Featuring daily happy hour specials and a lively swim-up bar where you can order right from the pool, purebeach Restaurant offers something for everyone! Call ext. 7002/7004/0 to book your table. For additional information, visit www.purebeacharuba.com.
puredeli
Stop by puredeli for a quick bite before exploring the island, or grab sandwiches to bring with you to the beach. This air-conditioned NY-style deli offers freshly baked pastries, hearty sandwiches, gourmet coffee, gourmet ice cream, smoothies, and more. For additional information, dial ext. 7002/7004/0.
The Wave Shack
Hang ten and take a break from sun-soaked adventures at The Wave Shack, Divi Aruba Phoenix Beach Resort’s newest pizzeria, bar and grill located conveniently near the Villa Pool. At this laid-back beachfront eatery, guests will get to indulge in cheese-smothered pizza pies, from classic margherita to Hawaiian. Paninis and burgers are also on the menu, plus tasty bites like fries and mozzarella sticks to help you satisfy your poolside cravings.
*Food and beverage offerings, menus, and hours are subject to change without notice. All food and beverage outlets are cashless.
When ordering at our restaurants, please let us know if you have any allergies, dietary restrictions, or special considerations. While we will do our best to accommodate requests, please note that food is prepared in shared facilities, and we cannot guarantee a completely allergen-free environment. We recommend that those with extreme allergies exercise caution.
SAFE DEPOSIT BOXES
Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY
For your safety, we have security devices, lights, and patrols to protect you and your property. These measures do not provide an absolute guarantee against loss; therefore, it is up to you to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control.
We ask guests who see any suspicious activity to contact our Security Team or the Front Desk immediately at ext. 0, 7024, or 7048. Please keep in mind that all resort employees wear a name tag at all times.
Additional safety guidelines and best practices:
• Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable.
• Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes.
• When returning to the hotel in the evening, use main access roads and walkways.
• Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers.
• Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety:
When you first arrive at your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main unit door. There is also a fire hose and extinguisher on each floor level in the exterior stairwell. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your room keys so you can easily locate them in an emergency.
In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. DO NOT USE ELEVATORS. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so.
Car Security:
Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SUN EXPOSURE
The sun in Aruba can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE
Room-to-Room Calling: For 3-digit room numbers, please dial 4 before the room number. For room numbers with more than 3 digits, simply dial the room number.
Local Calls: Dial 9 plus the phone number. There is a charge of US $0.86 per call/per minute, which is automatically charged to your account.
Cell Phones & CSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company.
Long-Distance Calls: Dial 9 + 00 + area code + phone number. Charges for long-distance calls will be added to your account. For rates, please dial the operator at ext. 0 for assistance. International operators can be contacted by dialing 9 + 121. Please be advised that international operator-assisted calls have significantly higher rates.
Please be advised that long-distance rates from our island are significantly higher than US rates and 800 numbers cannot be dialed from a foreign country (they will be charged as regular overseas rates). National calling cards will not give you the discounted rate when calling from outside your country. All partial minutes will be charged a full minute.