Facility Insight June 2014

FACILITY iNSIGHT JUNE 2014 FACILITY iNSIGHT

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Contents JUNE 2014 2

MEFMA President

NEW FACES AT MEFMA

Jamal Lootah

We talk to the five people

4

NEWS

Latest property trends in the UAE, Qatar and Saudi

30

14

INTRODUCTION

14

who have joined the board

18

RECRUITMENT, STAFF RETENTION

6

How to recruit the best and

FM Expo 2014, why

22

keep them

NEWS

energy saving is vital, and a safety award

INTERVIEW: CHRIS BOND

8

MACRO’s new director of

Developers do want green

26

consultancy shares his vision

NEWS

buildings…at a price

PRODUCT REVIEW

10

From gadgets to cleaning

More F less M? By Liz

28

equipment

GUEST COMMENT

Kentish

28 MIDDLE EAST

36 FACILITY iNSIGHT

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CLIENTS SAVE ENERGY, FM MAKES MONEY

Business boosting guidance from Credo

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SUSTAINABLE MOSQUE PROJECT

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WORLD FM DAY JUNE 4

Khidmah presents a very

ECO-FRIENDLY PRODUCTS TO WIN YOU CLIENTS

How it can be fun raising

special mosque in Abu

We talk to Kris Young of 1ml

awareness

Dhabi

about the growing enterprise

30

38

A look back at the two-day

Emirates GBC joined

Our man in the know on why

event in words and pictures

MEFMA members

London is more like Dubai

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39

44

A day helping developers

New rating system will

Events, conferences,

understand FM

encourage best FM practise

seminars and exhibitions

SPOTLIGHT ON CONFEX 2014

BIRTH CERTIFICATES FOR BUILDINGS

GREEN BREAKFASTS IN ABU DHABI

REACH FOR THE STARS

42

THE FOX FILES

DATES FOR YOUR DIARY

Facility Insight, The Voice of the Industry, is the official publication of the Middle East Facility Management Association. It is for members of MEFMA to keep them informed of the association‘s work and this special edition has been printed to coincide with FM Expo 2014 at the Dubai World Trade Centre between May 19 and 21.

JUNE 2014 FACILITY iNSIGHT

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INTRODUCTION

Welcome to Facility Insight The Voice of the Industry

F

acilities Management transcends the entire value-chain across the built environment and is so multi-dimensional in terms of the services it provides, the industry becomes hard to define.

To an architect and developer, facilities management is a critical consultant that will ensure new developments are designed to be operationally and environmentally efficient. For building owners, FM is wholly responsible for the building’s lifecycle.

For tenants, FM can manage all non-critical and near-core activities in specialist sectors, allowing health workers, teachers, mall managers, airport operators, hoteliers and manufacturers to focus on their job in hand.

Facility managers also contribute to the bottom line—not only by reducing facility costs, but also by improving the productivity, revenue generating capacity and image of the entire organisation.

It is therefore up to the facility management industry as a whole to promote its capabilities and be in a position to capitalize on more than $220 billion worth of projects underway and being planned over the next five years across the region.

Likewise the Dubai Expo 2020 and the Qatar 2022 FIFA World Cup are events that offer a fantastic opportunity for the facilities management industry to showcase its contribution to the effective management and delivery of global events.

To help promote, and even try to define, the FM industry, we are delighted to launch MEFMA’s own publication, FM Insight, which you are holding now or reading online. Facility Insight will deliver the latest news from the region’s FM companies, consultants and operators, interviews with industry thought leaders, technology and building management solution reviews, research and insight, event reviews and MEFMA updates.

MIDDLE EAST FACILITY MANAGEMENT ASSOCIATION PO Box 1166, Dubai, UAE Phone: +971 4 3409595 Email: Info@mefma.org Contact us: Director, Sinead Bridgett.

Phone: +971 50 8491447 Email: sinead@mefma.org

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The first official Facility Insight magazine will be launched in August.

This preview edition features MEFMA’s latest research into energy control within the built environment which has revealed that $3.6 billion per annum is being lost due to inefficient energy management solutions inside professionally managed buildings in the GCC. It is also being launched to coincide with FM EXPO, an event that is incredibly important for the industry. With so many influential players under the one roof it is the prime opportunity for visitors to meet all stakeholders involved in facilities management, understand the latest in remote control technology, energy management solutions and trends in integrated FM. So, this is truly an exciting time for FM in the Middle East. Our member base has grown exponentially in recent years and now spans across the entire Middle Eastern region. Our regional networking events, our recent Confex 2014 (review starts on page 30) and training courses that we offer have all had a hand in bringing our industry together through interactive and effective platforms to encourage best practice.

I hope with the launch of FM Insight we can continue to go some way in fulfilling our promise to act as the industry’s interface with governments and businesses and influence the understanding of FM in the Middle East.

Thank you, Jamal Lootah President of MEFMA

Relationship Manager, Alaa AlBoali Phone: +971 55 8482808 Email: alaa@mefma.org Coordinator, Kamya Kundani Phone: +971 4 3409595 Ext: 102 Email: kamya@mefma.org Facility Insight is published on

behalf of MEFMA by Diversified Media Advertising inquiries Vass Mafilas Phone: Direct: +971 4 361 4177 Mobile: +971 55 887 0720 E-Mail: mailto:Diversified.Media@ mail.com For all editorial inquiries email

NEWS CONTRACT AWARDS

IMF calls on Dubai’s leaders to control property speculation The International Monetary Fund has called on the Dubai government to get tough with property speculators and end “flipping”.

The International Monetary Fund has called on the Dubai government to get tough with property speculators and end “flipping”.

The Dubai property market bounced back in the past year with a resurgence in investors who buy and sell mostly unbuilt properties in quick succession to make speculative profits. Property prices fell by half in the emirate between 2008 and 2010 following the crash and Dubai needed a bail out.

“In the case of Hong Kong, they imposed a 15 percent fee on transactions of real estate that were turned around within six months,” said Masood Ahmed, director of the IMF’s Middle East and Central Asia department.

Dubai said in September it would double a registration fee charged on real estate transactions to 4% to prevent excessive speculation. The following month, the UAE central bank imposed limits on mortgage loans but the restrictions were not as stringent as first planned after lobbying by the banking industry.

“Our own view is that these measures are good but if you look at what’s happening in the market it’s time to consider stronger measures,” Ahmed said in a presentation on the regional economic outlook.

Property investment from wealthy foreign buyers, partly as a result of regional instability, has helped fuel the latest boom.

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Ahmad Bin Shafar, CEO of Empower (left) and Dr. Amina Al Rustamani, Group CEO, TECOM Investments sign the $204m agreement.

Empower signs TECOM district cooling deal Empower, the world‘s largest district cooling services provider, will provide 120,000 refrigeration tonnes (RT) of district cooling services for TECOM Investments‘ Dubai Design District project.

Empower, the world’s largest district cooling services provider, will provide 120,000 refrigeration tonnes (RT) of district cooling services for TECOM Investments’ Dubai Design District project.

The deal, announced on May 11, is worth a total of AED750m ($204) and will be implemented in several phases. The first phase of the project, known as d3, is expected to begin in

QATAR LAND SALES FUEL BOOMING PROPERTY MARKET Doha’s property market has grown substantially quarter-on-quarter, with a 29% increase in the number of transactions, according to figures released by the Ministry of Justice (MoJ).

Between Q4 2013 and Q1 2014, the average value of sales showed a 35% with land sales making up three-quarters of the market worth QR7.35 billion ($2.02bn).

Residential sales were strong as

the fourth quarter of this year, with a capacity of 10,000 RT. “This project is one of the largest and most important projects ever undertaken by Empower, as it demonstrates the sophistication of our world- class technology that services the Emirate’s landmark real estate developments,” said Ahmad Bin Shafar, Chief Executive Officer, Empower. “Two plants, which will be following the latest standards in the district cooling industry, will be built to supply the requested load. The plants will include Thermal Storage and will use TSE (Treated Sewage Effluent) to be aligned with the company’s strategy of sustainability and saving natural resources.”

Located close to Downtown Dubai and Business Bay, d3 is expected to be the creative hub in the Emirate’s flourishing design scene.

well despite a second wave of apartment releases on The Pearl-Qatar easing the pressure on rental rates slightly following stabilisation in Q4 2013.

The hotel and serviced apartment sector also continued to perform strongly with increased demand for one-bedroom units, which has fueled the development of new projects.

A one-bedroom apartment on the Pearl-Qatar costs QR12,000 ($3,300) a month.

Some observers have expressed concerns about There are concerns about future oversupply, however, with organised retail floor space forecast to grow by more than 1.2 million square meters by 2017,” said Crisp.

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NEWS GENERAL

Why energy efficiency is vital to future growth Cutting subsidies will encourage customers to save power, says Ernst Young report.

Governments in the region may have to increase pressure on building owners if GCC countries are to meet their soaring energy demand, according to new a report.

The report by to power and utilities specialists at Ernst & Young (EY) says state-owned power suppliers need to re-examine their operational model as demand across the GCC will increase by 6-8% a year. ) It also recommends a reduction in subsidies for electricity in the oil-rich economies Christian von Tchirschky, Mena Power and Utilities Leader at EY, says: “Some countries, such as Saudi Arabia, will need to double their capacity, from around 50GW to 90GW, by 2020. This immense growth means utilities must act now to develop strategies to better balance demand and supply. Building new capacity, reducing subsidies and increasing efficiency are some of the key ways that GCC utilities can improve their operating models.”

It notes that the UAE’s first nuclear plants are due to begin operation in 2017 and the development of renewable energy, particularly solar, is set to increase.

However, the report says that increasing supply must be paired with curbing demand if a sustainable energy balance is to be achieved. GCC utilities must now develop smart ways to cut consumption through strict demand-side management programmes.

“Getting customers to use less energy is difficult when heavy subsidies make tariffs artificially low. There is a need to increase customer awareness of the real value of electricity and that its current price is only so low because it is subsidised,” said von Tchirschky.

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Macro awarded gold in the UK RoSPA award for company’s global health & safety performance International facilities management company Macro has won a Gold Award in the ‘Occupational Health and Safety’ category at the Royal Society for the Prevention of Accidents (RoSPA) Awards 2014. This award recognises Macro’s overall health and safety performance across its international portfolio.

RoSPA is an organisation which recognises a “commitment to continuous improvement in accident and ill health prevention at work”. Entries to the awards, which date back 58 years, are open internationally. Judges consider each entrant’s overall occupational health and safety management systems, including leadership practices and workforce involvement.

Nominees for the ‘Occupational Health and Safety Award’ are assessed based on a range of core competencies. These include the or-

BIGGER AND BETTER: FM EXPO 2014 May 19-21, Dubai World Trade Centre will include two new events for waste & recycling and cleaning & hygiene More than 100 exhibitors are confirmed for this year’s FM Expo in the UAE, which covers all sectors of the industry and includes this year exhibitors in the two new events under the same roof for associated industries of waste management and cleaning.

Alongside the exhibitors, a conferences and seminars will run throughout the three days under the title ‘Sustainability of buildings and communities through improved facilities management’ including ‘Maximising

ganisation’s strategic vision for health, including specific targets, as well as any activities which distinguish an organisation’s approach to health and work in any innovation.

David Rawlins, RoSPA’s Awards Manager, said: “The RoSPA Awards encourage the raising of occupational health and safety standards across the board. Organisations that gain recognition for their health and safety management systems, such as Macro, contribute to a collective raising of the bar for other organisations to aspire to, and we offer them our congratulations.”

Nick Alford, Head of Corporate Health and Safety at Macro, said: “This award confirms that our systems and processes are robust internationally. A big thank you goes to the whole team as this is a direct result of their extremely impressive efforts - this award is for them.”

the return on investment from green FM policies’ and ‘Assessing the role FM can play in creating a sustainable and environmentally friendly EXPO 2020’.

Confirmed speakers from the industry will cover other key issues in the sector including: savings in wholelife costs through early inclusion of FM and driving innovation through collaboration.

FM Expo organiser Jaafar Shubber said: “Our aim is to collate a programme of high level seminars that will offer the show participants the opportunity to learn about the latest products, innovations, technologies and regulations for the facilities management industry.”

WHY GOOD ENERGY MANAGEMENT COULD THREATEN FM PROVIDERS - P12

NEWS CONSTRUCTION

‘Greenexpansion’ p worth$100mayear New report shows developers will invest in energy-saving …as long as it saves them money New residential developments in the GCC are the least likely to be equipped with energy –saving technology as developers see no profit in bothering to fit them, according to a new report.

A special Sustainable Building in the GCC, commissioned by MEFMA, concludes the energy market in the GCC offers a $100m a year opportunity for “green expansion” over the next decade.

The report, prepared by MEED Insight for MEFMA, says energy consumption per head in the GCC is “considerably higher than developed economies such as France, Germany, the UK and Japan.”

It found that just one in every five new build projects in the United Arab Emirates incorporates energy saving technology.

By 2020 demand will exceed supply in some countries and governments will have to act forcing the private sector to invest in energy management systems (EMS), says the report.

The report, due to be revealed to delegates at FM Expo in Dubai on May 19-21, found that developers are widely supportive of measures to reduce electricity consumption, though it noted the motivation was at its lowest for new residential projects.

Reducing running costs is the prime reason for investing in green technology: “Interest for energy management is therefore visible in 8 FACILITY iNSIGHT JUNE 2014

sectors such as hospitality, healthcare and mixed-use properties, where the developer bears the burden of operational expenses,” said the report “Across developers, there was an acceptance of the prospect of slightly higher construction costs through the procurement of green building materials to achieve lower operational costs over the life of the building.”

But cheap, subsidised energy and no regulation mean there is “little economic incentive for developers to invest in the infrastructure to monitor and manage energy consumption.”

Energy Management Report

A report by

Sustainable Building in the GCC

A report by

“A core ore element of a successful energy management system is proper utilisation by the end-user and adherence to certain behavioural code,” said the report.

Two things stand in the way of wider adoption according to the report: first, a simple failure to close windows and doors when air-conditioning on.

“Second is the limited availability of skilled analysts and technical staff with the requisite experience to maintain facilities effectively, monitor energy usage and provide proper solutions.”

The report says that energy saving investment will grow in the medium terms as the number of new projects increase “presenting a real opportunity for expansion of the green sector as the regulation implemented so far applies primarily to greenfield projects.”

But that growth will also need government regulation: “Measures to incentivise energy monitoring …may result in higher adoption levels of EMS over the next few years. “ The report concludes: “Without the right incentives in place, the market can only progress slowly, squandering a $100m a year market opportunity in the interim.”

Why good energy management could threaten existing FM providers, new Credo report see page 14

GUEST LIZ KENTISH

MORE

F LESS

M?

MEFMA Confex confirmed something I’ve been focusing on for some time – that we need to develop stronger leadership and management skills if we are to raise the profile of FM and be seen as a career of choice.

All the attendees I spoke with alluded to leadership as a vital attribute to drive facilities management, whether it’s to engage with your board or create a working partnership with your client/supplier.

One of the easiest ways to have a voice is to speak the language of those who we need to influence – this applies as much within an organisation as it does in the outside world. Yet it’s a skill that is so often overlooked.

Even in-house management development programmes and graduate schemes focus on ‘core’ management skills, but there’s little mention of developing leaders.

I’d like to see more focus on how we get clear about the direction we’re going in, how we listen and communicate, how we influence, becoming our own best PR company, how to find the courage to tread a new path, how to take others on the journey, and getting comfortable trusting people to do the jobs we employ them to do.

These skills I believe are the essence of leadership.

Until we step up and act as business leaders, we will remain (metaphorically at least) in the

How improving communication and leadership can raise the profile of our industry

basement. You don’t have to sit at the Board table to be an influencer, but you do have to have the ear and the support of those who do. Great leaders get to know what the ‘hot buttons’ are for those people, what their style of communication is, and they adapt their own style to suit.

Once I needed to get to the CEO of a company I worked for. His gatekeeper (sorry, PA) wouldn’t let me anywhere near him or even book time in his diary. So I sort of ‘stalked’ him (in a very nice way) and hung out by the lift until he was getting in. Having made the appropriate small talk about his favourite topic (Arsenal) I made my case (genuinely an elevator pitch!) and bingo! He listened, we agreed the way forward and the project got funding.

I’m not suggesting you go and stalk your colleagues. But find a way to be seen to be a leader. Find a mentor in your organisation who can help you overcome the hurdles and give you advice on how to deal with the influencers. And of course, when you’re looking for learning and development for your teams, by all means give them FM skills and knowledge, but also be a mentor yourself and help them become great leaders.

Liz Kentish is a leadership expert, managing director of Kentish & Co, and current deputy chairman of BIFM (British Institute of Facilities Management)

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ANALYSIS CREDO REPORT Much of the energy saving potential in typical commercial and residential towers is available with little or no capital expenditure.

Some savings are obtainable just from changing operational practices and client behaviours. FM companies are well placed to benefit but a new report warns other sectors have their eye on the FM prize.

Act now or risk missing earnings from energy management F

M companies have a huge opportunity to increase income but they will have to focus if they are to capitalise on the increase in demand for energy saving expertise, according to a new report.

The new report titled Energy Management, Can FM capture a share of the GCC prize? has been prepared by the FM strategy consultancy Credo and will be presented at FM Expo 2014 in Dubai.

It estimates losses across the GCC energy in commercial and residential towers is $3.5bn a year. With increased government pressures to save energy, FM companies can implement the changes and share in the savings.

But the report warns: “Experience from other markets suggests that FM players are late to recognise the opportunity. ESCOs (Energy Saving Companies) and technology suppliers are typically the winners as the energy management market opens up.

“These players then broaden their offer to include FM services, becoming significant competitors.”

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The report prepared for MEFMA says: “Governments across the region have woken up to the importance of energy efficiency in developing a sustainable growth path. The Dubai Government has outlined an ambitious strategy to secure a sustainable approach to energy and water usage.

“The Dubai Integrated Energy Strategy (DIES), launched in 2011, aims to transform the Emirate’s energy landscape. In addition to diversifying the supply side away from a reliance on imported natural gas, the strategy also targets a 30% reduction in energy demand per capita by 2030.

The emergence of an energy management market represents both an opportunity and a threat to existing FM providers who may be pushed aside by ESCOs and technology providers, says the report.

It says: “Much of the energy saving potential in typical commercial and residential towers is available with little or no capital expenditure.

Some savings are obtainable just from changing operational practices and client behaviours. FM, with feet on the ground in buildings, is well placed to offer these to clients.” The report says payback times can be under a year in what the report describes as an “inefficient building stock” where energy savings may be sufficient to cover FM expenditure.

Longer term “Longer term investments, where significant capex is required, need longer term relationships and are likely to appeal only to more sophisticated clients. FM is also well placed to manage these, integrate them into building operations, and ensure they do not disrupt facilities when they are installed.”

The report estimates that $2bn could be saved in the UAE – which has seen “some margin declines” in the past five years – and reckons around $3.5bn could be similarly saved across the whole GCC. It says the Government of Dubai is following international practice by establishing Etihad Energy Services as a “Super ESCO” to jump-start the creation of a viable performance contracting market for energy services companies. Given their high level of building expertise, FM firms should be in a good position to take advantage of this new opportunity. However, international evidence suggests that FM is typically slow to react to the opportunity and finds itself side-lined as new players enter the market.

The report notes that energy performance

contracting (EPC) has been a difficult sell for FM providers, some have already withdrawn. EPCs work by auditing performance with savings potential quantified, and then the owner, service provider or third party financier fund the energy saving work and share the savings.

Landlords are generally in favour of energy efficiency but the report notes they fear benefits will go to tenants with little potential to increase rental yield. Many landlords are unwilling to make investments in older stock believing new investments are more attractive. In addition, they are “suspicious of suppliers offering ‘guaranteed savings’,” the report says.

The Credo report concludes that government regulation must ensure landlords reap the benefit of energy saving investment now rather than have them leak away to their tenants.

In addition, it concludes: “With 70% of energy usage coming from buildings, governments in the region need to encourage an active market in retrofit if they are to achieve their sustainability goals.

“While landlords are attracted to the idea of energy efficiency, the financial incentives to take action and the propositions available in the market are insufficiently compelling to overcome their concern that investments will be wasted or that suppliers will take advantage of them.”

And finally, it says that FM suppliers must work with tech experts and financiers to remain in the market.

“FM is in a good position to capture a share of this market but it will need to team with technology suppliers and finance providers to create a compelling proposition for landlords.

“The industry will also need to accept the independent auditing of performance targets and baselines.”

With 70% of energ energy usage coming g from buildings…governments vern need to encourage urag a market in retrofit, etrof ” Credo report

BOARD MEMBERS

BO N T M AR EW HE EE T D

Facility Insight talks with the five new MEFMA Board members who reveal the reasons they support the association and how the FM sector is changing in their country. They were appointed earlier this year to bring the total number of board members to 13.

14 FACILITY iNSIGHT JUNE 2014

Mohammed Bin Khaled AlDuraibi Mohammed AlDuraibi is CEO of Daem Real Estate Investment Company in Riyadh , Kingdom of Saudi Arabia.

AlDuraibi said: “Daem is a subsidiary of Manafea Holding Co. It is a start-up company, established to take the advantage of experiences and capabilities of the group in the field of constructional and real estate development.

“In KSA, the first challenge facing FM is human resource and employment due to localisation [the government’s Saudisation programme] and the rapid demographic changes, fluctuation of oil prices, inequality of wealth, inadequate education systems and ineffective government policies.

“The second challenge is the culture of sustainable housing implementation which requires strong support from the public, government and the housing industry.

“Lack of public awareness and understanding of the language and the meaning of sustainable housing may cause lack of public support.”

But he is optimistic that MEFMA’s involvement and growth in Saudi will bring positive benefits.

He said: “The culture of MEFMA is new in our country and conservative society and we hope this association can provide the educational programs and resources that can be customised to meet individual needs or the needs of a company, including courses, seminars, reference materials, and online learning opportunities, as well as customized on-site group training.

“MEFMA has provided a dedicated networking platform for key industry stakeholders and professionals and I believe that the efforts of MEFMA strongly complement

the government’s own programs to achieve sustainable growth and development and we are therefore keen to support this key initiative which is considered a milestone in developing the regional FM industry in Saudi Arabia.”

He believes the Saudi market is different from places like the UAE and offers commercial stability. He said: “In Dubai for example, house rents continue to soar month after month since 2013, but in Riyadh the indicator is stable and no rise of rents is witnessed.”

Daem will focus on buying and developing existing properties over the coming year.

“We still are looking for healthy growth of the Kingdom’s construction and real estate industry to raise awareness of FM within the region as to the strategic importance of these services in the socio-economic development of our society. We plan to be as other GCC countries which have stepped further in this field and we are just beginners.

Khalid AlHosni Khalid AlHosni is one of the founders of the Qurum Business Group, where he has been a director for 16 years.

“Qurum Business Group is an international and diversified business services group with operations across the Middle East, Europe and the Indian sub-continent,” he said.

“Rooted in Oman, we have grown into a leading business group with more than 40 years’ experience in bringing management expertise, local knowledge and targeted investment to a range of business sectors, spanning from contracting to facilities management, services and engineering, landscaping, investment management and financial services.”

In Oman facilities management lags behind many of its GCC counterparts, says AlHosni and faces the challenge of becoming “holistic, all-round management of facilities as opposed to individual traditional service” alongside employing more Omani nationals in

Ayed AlQahtani the industry as part of the government’s Omanisation programme.

He said MEFMA’s biggest benefits has already been felt on the ground, providing a neutral platform for competitors to sit together and exchange ways to improve the level of services in a promising business sector.

AlHosni said: “Government institutions as well as the local market at large require basic hand holding during the introduction phase of the time-life value of facilities management, including the need for extensive training for government and private sector management as well as technical and support staff.”

Oman Challenge He said that Oman can learn from other countries: “Long-term value, improved asset value and lower long-term maintenance costs are the main lessons learned especially from the real-estate landscape in Dubai, how it was before and after real implementation and execution of proper facilities management services.”

He sees one main challenge for the FM sector in Oman: “Lack of value proposition from FM services. FM is being seen as a more expensive proposition. Time value is nascent and will require a good amount of time as new FM practices are deployed into the market.” “We are currently operationally active in Oman and Jordan,” he said. “We will continue our measured expansion to include the UAE and Qatar.”our younger generation we can lead our Kingdom into the future and to ensure the long-term growth of the industry.”

Ayed AlQahtani is Executive Director of Operation at King Fahad Medical City (KFMC) in Riyadh, Saudi Arabia, which is one of the largest and most advanced medical complexes in the Middle East with 1,095 beds, and cost SR2.3bn ($610m).

He said: “KFMC’s new medical centres are LEED certified, the green building certification program that recognises best-in-class building strategies and practices and it is the only KSA healthcare project that has certification.”

He believes that the FM sector in Saudi Arabia shares the same challenges as many industries in the country, which are limitation of manpower and labour along with rapid expansion of projects, which compounds the problem.

AlQahtani said: “We face high prices of international manpower available in KSA including indirect expenditures for visa admission,

JUNE 2014 FACILITY iNSIGHT

15

BOARD MEMBERS Ayed AlQahtani continued medical and social insurances, in addition to providing support and housing facilities.

“Lack of experience available in the FM sector in KSA will require international consultancy houses to engage in the new developing market.”

Saudi growth AlQahtani says MEFMA will play a key role in Saudi growth: “MEFMA can encourage and mandate the development experiment implemented at KFMC to other organisations which may play a proactive role in transforming their current status to a very high degree of modernisation achieved to enforce and improve their effective role in their communities.

“It can also devote adequate resources to analysing strategic coherence issues and progress towards national communities, drawing on the expertise of civil society and research institutes, domestically and internationally.”

Alongside that, he believes Saudi Arabia offers huge opportunities for the FM sector to develop. “There are large budgets allocated for development of the Saudi market and it can be empowered effectively to achieve the development objectives in order to lead the Saudi FM market to the highest degrees of maturity and modernisation,” he told Facility Insight.

“Comparing the Saudi FM industry to other GCC countries, especially UAE, there is a very large FM market proportional to the high growth rates, high GDP and construction growth combined with an increasing FM market growth. However, there are higher barriers to entry and growth.”

16 FACILITY iNSIGHT JUNE 2014

Ahmad Yousef AlKandari Ahmad Yousef AlKandari is the CEO of United Facilities Management (UFM), a subsidiary of United Real Estate Company and member of KIPCO Group companies. With 27 years of experience in facilities management, real estate and banking industries, AlKandari has previously held key executive positions at United Real Estate Co., Souk Salmiyah Real Estate Co and Kuwait Real Estate Bank.

AlKandari said: “UFM is my latest venture as I was involved in establishing it as a fully integrated facilities management company.

Since its inception in 2007 I have been leading UFM in the capacity of Chief Executive Officer and continue to do so to ensure the fulfilment of our goal of being the leading integrated facility management service provider in Kuwait and across the GCC region.”

Kuwait UFM is a leading provider of integrated facilities management services with over 10 years of experience in delivering complete and comprehensive services in the fields of property and facilities management. UFM headquarter is located in Kuwait with operations across the Middle East region.

He says Kuwait‘s biggest challenge is that the concept of facilities management is unfamiliar to decision makers in the private and public sector.

“The FM industry in Kuwait is still in its infancy: real estate owners and stakeholders still do not appreciate the role of facilities management,” says AlKandari. “Their approach still revolves around non-holistic approach to facilities management in the sense that each

service is looked at independently and hence you will end up with many entities involved.”

He believes MEFMA is a vital part of success in Kuwait. He said: “We need independent organisations such as MEFMA to educate the market in a neutral and non-biased manner. Also, the region is in need to have a local organisation to work on the development of standards and guidelines that are applicable to the region. Standards do exist worldwide but they are created to serve a different market.

We see MEFMA playing the role of localising such standards.”

AlKandari believes that UFM is different from its competitors: “It is perhaps our understanding of the true benefits of an integrated facilities management to provide an efficient, sustainable and responsive environment to any built environment. Another important aspect in our success is our solid reliance on the quality of our workforce. We focus tremendously on continuous updating, training and certifying our people.”

For the future UFM will focus on expansion beyond Kuwait market. “We are currently operationally active in Oman and Jordan,” he said. “We will continue our measured expansion to include the UAE and Qatar.”

Lara Khozouz is General Manager of Finan Facility Management Company in Jordan which was established in October 2012 and is one of only three FM firms in the country.

She said that facility management in Jordan is “in the introductory stage of the industry life cycle” with moderate overall market growth rate and the low market awareness about the FM in general.

“Most of the current clients are first time buyers and the concept of FM is considered new for most of them,” she said. “ Unlike the GCC market in which public construction development projects are the main driver for the growth of the FM market, the Jordanian FM market is currently led by the development of the service and commercial sectors as most of the major FM contracts were initiated by large enterprises.”

Khozouz says there are three benefits from being part of MEFMA: 1. Getting to know new industry trends and technology that supports providing a better service

M EM BO NE F BE AR W IVE RS D

Lara Khozouz

2. Sharing best practices with other countries and companies 3. Generating new partnerships and opportunities For the next 12 months, Finan FM will focus on industrial maintenance services, clients’ satisfaction and providing best services.

Khozouz said: “Finan will be providing the local and regional market with integrated model of high end Total Facility Management services (TFM) according to the highest international standards.

Technical “We have a dedicated team of qualified professionals, whether in design, implementation or in the delivery of operations and maintenance, who have the technical knowledge established from working in sophisticated projects which also had complex electromechanical systems.”

She holds a Masters in Project Management from George Washington University and a BSc. in Civil Engineering from University of Jordan (1999).

For more than 15 years she has held several senior and managerial positions in public and private entities and started her career in 1999 at the Royal Hashemite Court/Royal Palaces.

Her career in real estate started in 2006, as Program Manager for SARAYA AQABA, Director of Planning and Programs at Taameer Jordan Holdings, Vice President for Program Management in Darat Jordan Holdings. And in 2009 was appointed as the Managing Director of Globe Williams Jordan The 1st International Facility Management Company in Jordan.

JUNE 2014 FACILITY iNSIGHT

17

FM RECRUITMENT SUPPORTED BY

www.engageselection.com

Attract and retain Staff are your most important asset but as the industry grows, how can you ensure you meet demand and recruit personnel who benefit your business?

Facility Insight investigates.

O

ne of the biggest issues faced by the FM sector in the GCC is the recruitment and retention of good staff. Our sector faces huge expansion over the coming five years and it is the most important issue for FM bosses looking to thrive and grow.

“We have had cases of cleaning staff who have changed jobs for as little as an extra 40 Dirhams ($10.80) a month,” one senior manager told Facility Insight. Another told us that there were incidents of staff beginning work in this region who had never worn shoes before: “When they get issued with shoes they try to choose the largest pair available rather than those that are the best fit.”

The rapid growth of the FM sector in the region combined with the countries from which people are recruited and the historic contract award costs, mean it faces a unique challenge.

18 FACILITY iNSIGHT JUNE 2014

Phillip Edmondson, general manager of Emirates National Facility Management, says ensuring you get the right people for the job is a priority.

“Retaining staff is always an issue and many companies are reliant on the persons dealing with their staffing be it in-house or out sourced,” he says.

“What I have found is to ensure the people on the ground in the locations you are sourcing staff from have provided the exact details to potential staff that you wish to be provided, such as the terms and conditions, employment contracts, salary breakdown, local labour law regulations in the UAE that affect that person such as normal working house plus overtime, accommodation, transportation, medical, food etc.”

Gary Segesdy agrees that recruiting the right member of staff initially is paramount but after that he says continued investment in the employee will pay dividends to the employer.

FM RECRUITMENT SUPPORTED BY For Segesdy is the Division Manager for FM with the recruitment agency Engage based in Dubai, training it is the key to business success.

“People want to be developed and they want to learn and increase their skills,” he says. “By training and developing staff, they learn new skills, which builds loyalty and that has a direct benefit on the business.

“It reaps commercial benefits as trained staff who understand the business offer a better service to the client hospital, bank, mall, residential building or whatever facility they are working in. And that brings a competitive advantage for the company.”

The FM sector is already facing external pressure to invest in staff: Developers now expect certain levels of staff training for FM contractors, for example COSHH (control of substances hazardous to health) and BICSs (British Institute of Cleaning Science). Increasingly contracts are tied to certain levels of staff training. This should not be seen as an additional cost inconvenience but as an opportunity to invest in good staff for the future.

Segesdy says: “This is important and some of the most forward-thinking FM providers are taking this even further.” He points to companies like Emrill, which holds regular staff award and recognition schemes alongside training.

Last year Emrill, which employs more than 4,000 people and includes Etihad Towers as well as The Torch and Princess Tower in Dubai Marina among its clients, opened a dedicated training facility. Courses range from soft skills such as team building and client management to technical skills that include HVAC, plumbing and electrical.

www.engageselection.com

Ensure the people on the ground in the locations you are sourcing staff from have provided the exact details to potential staff PHILLIP EDMONDSON

Segesdy has been in the UAE for four years moving from the UK and he believes the FM industry in the Middle East can still learn lessons and will be able to make savings if they succeed in retaining well-trained employees.

“By comparison, similar contracts in the UK have one member of staff for every three in some areas,” he said. “That is why investment in staff will also be a money-saver in the medium term.”

JUNE 2014 FACILITY iNSIGHT

19

FM RECRUITMENT SUPPORTED BY

www.engageselection.com

By training and developing staff, they learn new skills, which builds loyalty and that has a direct DGPGæV QP VJG DWUKPGUU Gary segesdy But he recognises that cultural difference can make training more difficult in this region with ‘blue collar’ staff recruited from a wide range of backgrounds and cultures. “Some people are frightened to make a decision, so training needs to address this as well as help them do their job better. Once individuals feel empowered and understand what is expected of them – and more importantly what they know they can achieve – the knock on effect for the efficiency of the business is obvious.”

So, with greater investment in staff comes loyalty and increased productivity can help offset the pressure to recruit.

For Segesdy, his company Engage is focused on ‘white collar’ staff earning in excess of AED12,000 a month. By contrast, most ‘blue collar’ staff in the region are recruited in their home country, often paying the recruiter for the placement out of their salary once they begin 20 FACILITY iNSIGHT JUNE 2014

work so employers here will not pay the recruitment company.

This recruitment system is well established serving all the GCC countries in one way or another and staff are often unaware of their employment rights and simply ‘do what they’re told’, as one contractor told Facility Insight.

Edmondson says that ensuring recruiters offer an accurate picture of working life away from their home country will also help reduce staff turnover. He said: “I have always found it useful to provide photos, where possible, for such issues as accommodation to expect, transportation being used, in fact, provide as much as possible to the agents sourcing the staff and have written agreements with those agents to ensure your information is pasted on and you have received a signed copy with passport copy.

Try and cover every angle as possible to entice the staff here for your company and provide these documents in English and local language where possible.

“In addition, make your sourcing agent responsible for providing the right staff and have penalties such as visa cancellation costs and that they must have a person replaced before the other person leaves.

“We also know that providing all the information necessary to potential staff still does not stop individuals changing their minds once they are here for one reason or another, it could be within the probation period.

“A company could opt for Term Contracts whereby you provide a start and end date which coincides with the period of the visa, but bear in mind term contracts have pluses and minuses for both parties and legal advice should be taken.”

INTERVIEW CHRIS BOND

Define and refine

one man’s vision of the future Five months after taking over as director of consultancy at Macro, Chris Bond talks to Facility Insight about his vision for the future of FM across the region.

F

acilities Management should mean consideration and management of the building from its initial inception through construction and then on through the whole lifecycle of the building, says Chris Bond.

Bond is the new director of consultancy at Macro and he has five areas of business that he wants to see improved across the FM industry in the Middle East.

22 FACILITY iNSIGHT JUNE 2014

He wants to see: î Proper, documented building handovers by the contractor. “It may not be in their contracts but it should be.” î FM involved in design at a much earlier stage. “So that we can avoid mistakes such as buildings constructed without proper access for waste trucks.” î A raised professional profile of the industry to improve Emiratisation. î Improved forms of contract for FM providers and a move away from one-year contracts to three and five years. î A greater use of technology to provide meaningful asset information, with a stronger focus on energy efficiency and sustainability alongside the wider adoption of Building Information Modelling (BIM) in the region – giving a “whole life understanding of the property from inception throughout its lifecycle”.

Encouraging clients to view their building asset over its whole life is a theme that Bond will return to during the interview and it’s clear he sees a significant part of his role as educating building owners as well as encouraging efficiency.

“As consultants we look to move away from input based definitions and towards the output requirements,” says Bond. “For example: instead of saying the building requires a certain number of cleaners, we define it as: we need these rooms to be clean at these times.”

Defining outputs brings efficiency to businesses, and benefits providers who supply a service, rather than being constrained by people on the ground. It also passes the risk of service performance to the provider.

Bond explains: “For example if the client says he needs 10 cleaners, then the provider says you need 11, that becomes an additional cost, which the client will bear. So, it’s about resource, it’s about management but it’s also about allowing the service provider to come up with his own ideas on how to provide facilities management in an innovative way.”

Bond is clear that there are huge benefits to be gained by service providers, especially in the communication and the field of multi-skilling (“If a cleaner sees that a lightbulb needs changing, then he can inform a technician. A security guard on patrol can advise the maintenance team if they notice malfunctioning equipment”) but he admits that there are a lot of companies in the region that need to develop their expertise so they can provide solutions to clients.

He admits though that for many asset owners “cheap is still king”.

“But people do learn through experience and we need to get away from the cost-driven approach and view the lifecycle from a value perspective, and I see that as one of my challenges,” says Bond.

“We offer consultancy through the whole lifecycle of the asset. We want to help to educate

We need to get away from the cost-driven approach and view the lifecycle from a value perspective, and I see that as one of my challenges.

JUNE 2014 FACILITY iNSIGHT

23

INTERVIEW CHRIS BOND

POSITIVE SIGNS FOR FM BUSINESS ACROSS THE GCC But each country presents different challenges for 2014, says Bond.

Macro has worked on positive projects in Bahrain

Each country requires a different approach for Macro

pursuing business development opportunities in

but Abu Dhabi in the UAE has been busiest in the

collaboration with its parent company Mace, who are

past year, according to Bond, who adds that the

on the ground.

biggest Emirate has offered constant FM work since

“Oman too is unique and it’s a country that knows

although it’s been quieter recently says Bond, though there are signs of movement. In Oman, Macro is

it needs some outside expertise for projects and

the recession.

Macro has worked with Musanada since 2011,

opments and growing with tourism as a key driver.”

that needs to be combined with its Omanisation

providing a Managing Agent role for multiple FM

In Qatar Macro has a full operational set up but as

programme,” says Bond.

services to over 3,500 government buildings in the

Bond says the country is “different to other markets

Saudi Arabia is becoming a big market for Macro

Emirate. Dubai is also picking up as it moves forward

in the region.” He says: “It is more of a challenge and

as the country spends billions of dollars on its

with new projects and old ones being restarted.

you really have to have a presence there first and

infrastructure. “We provide significant consultancy

Jordan has seen a big market increase especially in

then win new business.” Macro has secured contracts

support in the country,” says Bond. “It is becoming

the south of the country along the Gulf of Aqaba at

including Qatar Petroleum and Msheireb Downtown

busier. The pipeline is looking good. We have a good

the top of the Red Sea. Bond said: “Jordan is set to

Doha, which is transforming and preserving 30

track record there including the King Abdullah Finan-

keep moving forward, progressing mixed use devel-

hectares in the capital city.

cial District and King Abdullah Economic City.”

clients and their need to recognise the benefit of using and maintaining their assets more efficiently.”

He is also a huge advocate of management information.

“We need to encourage clients to have a longer term interest and that means the right information. For example there are 10 callouts to repair a pump – it should be replaced but if the information is not properly captured and reported, the repairs will repeat. We have to encourage the clients to have a longterm interest.”

Bond has been in the UAE since 2006 moving from the UK where he started in the construction industry in the north of England, as an engineer on the construction of the reprocessing facility at Sellafield nuclear power station before moving onto various other projects including the Channel Tunnel, linking the UK to northern France and Europe, the Heathrow Express Rail Link in London, and the Second Severn Crossing in the west of England.

As his career developed, he became involved in building services and subsequently FM consultancy, working in both the public and private sectors, including the Tate Gallery organisation, before arriving in Dubai with his wife and two

24 FACILITY iNSIGHT JUNE 2014

young children to work for Serco, initially involved in Dubai Maritime City and Dubai Silicon Oasis.

“It was amazing when I arrived here,” he says. “Every building seemed to be forty-plus storeys - most of my working life I’d been used to five or so. Every day there were reports of a new mega project, it was an exciting time.

“I was involved in design reviews, tender management, cost modelling – everything through the life of the building. When I came to Dubai there was some understanding of FM but that has grown. It’s now about the asset lifecycle.”

By this time Bond was working in a government organisation. Then came Lehman Brothers, the global recession and in 2009 there was a projects slowdown, which impacted the FM industry at the design and construction end.

“Instead of total or ‘bundled’ FM solutions, building operators thinking they would save money looked to single contracts for services such as air-con, waste disposal and cleaning.”

In 2013 he moved to Macro from AECOM and this year was made director of consultancy heading a team of 12 with “an excellent balance of expertise and experience”. “Macro is a significant player in that market,” he adds. Macro is a big player employing 700 people worldwide with 200 of those in the MENA region.

The GCC, and especially the UAE, has undergone a dramatic change in the past decade. Buildings that were speedily constructed with a quick-profit approach and replacement cycle , must now offer longer term objectives. “That can mean refurbishment or even a change of use during the course of its life,“ says Bond “It’s about making the most of the asset - meeting the design intent, satisfying users, generating an appropriate return, and achieving stakeholders’ goals.”

PRODUCT REVIEW

On the market Fluke VT04A Visual IR Thermometer Eliminate the need to search spot-by-spot for temperature related issues, the new Fluke VT04A combines the visual advantage of an infrared heat map with the portability of an infrared thermometer.

It blends a visual image with a heat map overlay, so maintenance staff can instantly see temperature patterns that may indicate a potential issue. Small enough to fit in a pocket, intuitive enough to use right out of the box, affordable enough to outfit your entire team, Fluke says the VT04A is the ideal frontline troubleshooting tool to detect and report potential issues and verify repairs have been made. www.fluke.com

HD cameras for all conditions Vandal-proof casing and an internal fan ensure operation in extreme temperatures are key selling points for IndigoVision’s new range of SD and HD cameras, which offer a total security and monitoring solution. The video security company promises “industry leading video quality, in all lighting conditions, thanks to pixel-based wide dynamic range (WDR) sensor technology, automatic mechanical day/night infrared filter and H.264 compression technology guaranteeing full frame rate video.” Latest sensor and internal processors allow fewer cameras to cover the larger areas and that can help reduce operating costs. All cameras work with IndigoVision’s Control Centre management software. www.indigovision.com

Philips Clear LED bulb This new bulb offers LED savings and longevity but retains the shape of a traditional bulb. Philips says it is the world’s first LED bulb, with innovative lens, and in the shape of the traditional incandescent. The new 40-watt equivalent bulb promises the instant warm light of a traditional light bulb, which also works with dimmer switches. The new bulb lets people keep the shape they want for their lamps but benefit from the environmental savings of LED. The UAE has banned the import of standard incandescent light bulbs from July this year as part of its sustainable lighting vision, reducing power consumption. Traditional incandescent bulbs use 80% of their power producing heat, which means air conditioning has to work harder so LED fitment offers additional savings. These LED bulbs cost more – expected to be around $12 each - but will use 10% of the power and last 20 times as long. This bulb is part of the future of lighting in the sustainable GCC and its design overcomes many consumer objections to shape of other energy savings. www.mea.philips.com

26 FACILITY iNSIGHT JUNE 2014

From cleaning products to safety equipment, each issue of Facility Insight will look at some of the latest products available for our industry. If you have a new product you want tell the GCC FM market about, let us know.

Fike FAAST intelligent fire alarm

Described as a ‘very early warning’ fire detection system featuring FAAST (Fire Alarm Aspiration Sensing Technology) this alarm is compatible and complementary to each of Fike‘s fire alarm and fire suppression systems. Technology uses an intelligent smoke detector that draws air into its sensor through a pipe network. FAAST combines dual source blue LED and infra-red laser optical smoke detection with advanced algorithms to detect a wide range of fires while maintaining enhanced immunity to nuisance particulates.

FAAST delivers highly accurate and discreet early warning fire detection for a wide variety of environments. FAAST is easily programmable, reducing overall cost and commissioning of the entire fire alarm system. It has five fire/smoke alarm levels and two sensitivity modes for flexibility. Single device protects up to 740m2. Onboard Ethernet interface enables remote monitoring and e-mail status updates. www.fike.com

Atlantic water heaters Officially launched the GCC late last year, the Atlantic Solar Water heater is making an impact on the commercial market, according to the company. Atlantic has renewability as a priority and offers a range of solar tanks with capacities of up to 2,000 litres. These are sold alongside its new range of heat pump water heaters, which are 80% more efficient than conventional systems. An increasing number of companies are recognising the savings that can be made and more importantly the reduction in a building’s carbon footprint. Atlantic’s Premium Range of electric water heaters offer some of the highest tech specifications

on the market. These include a magnesium anode located in the centre of the enamelled tank and provides excellent protection against corrosion. They have a sheathed heating element, in copper or stainless steel with its filaments protected to prevent any short circuit and feature ohmic resistance, a passive electronic anti-corrosion device that balances out the electric potentials of the tank and the sheathed heating element increasing the life of the anode. www.atlantic-comfort.com

JUNE 2014 FACILITY iNSIGHT

27

WORLD FM DAY

F

Celebrating World FM Day, the MEFMA Way World FM Day is on June 4 and MEFMA has organised a host of events to raise the profile of our industry, including a photographic competition. By Nahla NaNa

28 FACILITY iNSIGHT JUNE-JULY 2014

acilities Management (FM) offers exciting career prospects for the industry talents. It’s one of the job market’s best kept secrets in terms of stability, career development opportunities and a dynamic work environment. For those who do not like being stuck behind an office desk all day, facilities management is definitely a perfect fit for them. Moreover, there are various jobs available in the industry that can easily match different lifestyle and work preferences. In addition, working in the FM sector offers excellent prospects to gain management experience, especially since it is a relatively new industry in the Middle East.

As part of its ongoing drive to create awareness about the value of the FM industry in society, MEFMA has joined different countries around the world to mark this day, with the UAE edition to be organised by the Middle East Facility Management Association (MEFMA) under the slogan: Observing World FM Day, The MEFMA Way. MEFMA has prepared a wide array of fun-filled activities that are designed to create awareness about the FM industry in an innovative, creative and enjoyable way, and will include fun games, competition, quizzes and other edutainment activities.

The aim of celebrating world FM day through Art is to raise the FM profession profile around the Middle East, promoting facilities management’s ideals, not only within the profession and industry, but also among broad range of social segments including the youth, “digital natives”, children, private and public sectors.

Different art activities are employed to encourage people to explore and discover the ‘art’ of facilities management. Art activities include but are not limited to: photography, selfie, painting, writing photo captions and cut lines, video editing, and graphic design. The contestants hail from UAE, KSA, Qatar, Kuwait, and Oman. The judging panel includes award-winning photographers, art director, industry professionals, MEFMA editor magazine, and a PR professional. The final art work to be exhibited at the FMEXPO opening on May 19.

More details at www.mefma.org

Open doors to new possibilities with...

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CONFEX REVIEW

SPOTLIGHT ON THE REGION’S CONSTANT EXPANSION Facility Insight looks back at a successful Confex 2014, which brought together leaders in FM from across the world for two-days at The Address Hotel in Dubai Marina.

T

Mega events: David Adam of Global Events. Speaking at Confex 2014 on the impact of world events on the host cities

30 FACILITY iNSIGHT JUNE 2014

he spirit of cooperation and shared knowledge across the FM industry shone through at MEFMA’s third Confex, which was the biggest ever.

MEFMA president Jamal Lootah, opening the conference hosted at The Address Marina Hotel in Dubai, told delegates that industry standards will be more easily agreed through this sharing.

Conference speakers and panels covered a range of issues, central to success in an increasingly demanding and expanding market.

With an eye firmly on Expo 2020, thought leader David Adam was the first speaker who looked at the perception of cities following big events like the World Cup, Olympics and of course, Expo. “Fa-

cilities management was successful in making London Olympics 2012 the success it was,� he told the audience. But he also reminded them that London learned a lesson from the opening of its Millennium Dome on New Year’s Eve 1999, saddled with newspaper headlines the following day like ‘Opening Night Fiasco’.

He said the FM sector was integral in the Middle East for the forecast growth to 2020. In the UAE a forecast of 5.7% per annum can only be met if the FM sector does its job well, he said.

Next up was Dr Tommy Weir with his Top 10 Tips for leading in the Middle East. “The way you lead is dependent on the environment,� said Weir who advises and trains senior managers across the region after studying the management of people in the region.

Although he is an American citizen by birth, his wife is Lebanese, which he said gave him an additional insight into the way different social values affect people in the workplace.

Step one was to avoid ‘leadership colonialism’ he said, explain that a technique that may work in one country will not transfer because of cultural and social backgrounds.

He told the audience that in this region for many workers they would be the ďŹ rst generation to work in a corporate environment, so they will have no recollection of their parents’ experiences of similar work.

He reminded the audience that this region’s young working population amounted to a dilemma: In 1970s North America the post-war baby boomers coming into the workplace actually drove productivity down because of inexperience. “To be a great leader you need to get to the soul of the country,� said Weir, who warned ex-pat manag-

Exhibitors: outside the main conference hall reported positive feedback from more than 500 delegates

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CONFEX REVIEW

Star turn: Ali AlSuwaidi, board member at MEFMA and VP of Idama FM talked about the new MEFMA Star System to rate building management.

MEFMA is a good platform for us in terms of being a supplier in that we get to meet a lot of people from the industry including clients, owners by themselves and the consultants who play a big role” Tejas A Shan, head of marketing, Bin Moosa & Daly Ltd

32 FACILITY iNSIGHT JUNE 2014

ers not to follow the temptation to “find what’s similar in the country” fast food outlets, cars, shops and the like. “This is a mistake,” he warned.

“You can easily miss the culture.”

Francisco Silverio, from Dalkia HQ in France was next on stage where he talked about energy saving in the context of FM starting by saying how the UAE was already able to cope with its projected power requirements for the medium term but then went on the say how every country across the world is set to reduce its energy requirements, with the exception of the Middle East.

Ali AlSuwaidi, Idama FM Solutions and MEFMA board member, presented an entertaining explanation of the new star rating system due to be introduced by MEFMA next year as part of Integrated FM Approach.

This was followed by a presentation by Dr Mohammad Abdul-Aziz AlFoutan and Dr Zohir Mohammed AlSarraj from OMAINTEC, Saudi Arabia, on the necessity for preparing FM staff with both accredited qualifications and retention to ensure

It has been a good conference and I must applaud MEFMA. The topics for the conference was very interesting helping prepare us for large events and especially Expo 2020 I wish members all the best,” Karla Reid, FM Consultant Council-Member IFMA

the experience and knowledge remains available to the industry.

First up for the afternoon session was Eddie Loughrey from Khidmah whose talk titled ‘Innovate or Die’ had many members of the audience scribbling notes.

Turning specifically to innovation in the FM market, he urged people to introduce new things even when they are not 100% perfect.

“The client will ask and you will perfect it,” he said.

Use innovation sessions with staff. “They are your best source,” he said. “3D printing and the use of mobile phones for monitoring building performance came from staff.” He also urged people to “be prepared to break the rules,” and added: “Obviously don’t break the law but be prepared to tackle things in different ways.”

Loughrey’s message of innovation permeated the two-day event and it is unlikely that any of 534 delegates did not leave Confex 2014 with a new perspective on improving FM standards in the Middle East.

Confex 2014: A spirit of innovation permeated the two-day event

JUNE 2014 FACILITY iNSIGHT

33

Birth certificate for a Princess The new FM Transition and Handover Workshop culminating in a visit to the world’s biggest residential building, helps the construction industry understand the need to involve FM at the design stage and how a handover needs to operate.

C

ommissioning a new building should start with a ‘birth certificate approach’, attendees at a new workshop were told.

The MEFMA-backed workshop dealt with the whole process of taking a building from completion to occupation, explaining how the handover process should work from testing and commissioning through to staff training and dealing with the stakeholders.

The workshop attracted 30 people including developers, stakeholders, owners and contractors alongside FM professionals.

“The handover is not complete once people move into the building and can take up to a year to ensure the correct strategy and operational practise is in place,” said Ali Al Suwaidi, VP at

34 FACILITY iNSIGHT JUNE 2014

VISIT PRINCESS TOWER

Classroom: The workshop attracted developers and contractors

Idama FM, one of the presenters.

“The Birth Certificate Approach [BCA] is the process of capturing all building details essential – but not limited – to managing all potential risks and ensuring all liabilities of construction stakeholders are identified,” he said.

He was accompanied by Satish Chandran, principle consultant at Phi Strategic Services, who boasts 35 years in MEP and FM. As well as highlighting the key stages of handover, the workshop stressed the benefit to stakeholders of early involvement by FM in the design process including enhanced asset life, higher return on investment, reduced operational expenses and improved operations.

This was the first MEFMA handover and transition workshop and there were two more in workshops last month in Saudi Arabia, at the King Abdullah Financial City and in Oman.

After the two hour session and a short break, attendees were taken to 101-storey Princess Tower in Dubai Marina, which at 413m high, is the tallest residential tower in the world.

This was practical FM where they were able to see the facilities operated by Emrill, including security procedures and cameras, the HVAC system and the arrangements for managing this giant tower with 763 homes, which opened in late 2012.

The workshop group was also taken to the 97th floor by elevator and then climbed stairs to the top to see the power and water machinery operation… and were rewarded with spectacular views of the Arabian Gulf and The Palm.

Inside: Visitors took the elevator to floor 97, then climbed stairs

For dates of future MEFMA Workshops go to www.mefma.org

JUNE 2014 FACILITY iNSIGHT

35

$54,500 3 3 6,900m

cost of modifications

years for RO1

of air conditioned space

Engagement is key to sustainable success Khidmah’s Green Mosque programme has saved thousands of dirhams in Abu Dhabi but the methods will work in any building, delegates at the MEFMA-ECBC sustainability breakfast learned.

36 FACILITY iNSIGHT JUNE 2014

S

ustainability measures introduced at a mosque in the heart of Abu Dhabi have saved the equivalent power and water consumption of 13 family homes.

And the successful savings at the Sultan Bulfara Al Kobaysi Mosque in Madinat Zayed, 170km south west of the capital, look set to be applied to mosques across the emirate.

The Green Mosque Project was revealed to more than 100 delegates at a joint conference held by the Emirates Green Building Council (EGBC) and MEFMAat the Radisson Blu Hotel on Yas Island, Abu Dhabi.

Ryan Darnell, executive director – services, at Khidmah, made the presentation telling delegates: “We look after 250

FEATURE GREEN MOSQUE mosques in the Western Region from How Khidmah transformed the Green Mosque to save 150 a caravan in the Liwa to some that are tonnes of carbon emissions quite large and up to 30 years old.

“We wanted to demonstrate existing Ï Reviewing previous planned preventative maintenance and completing annual activities. buildings/mosques can get sustainable Ï Separation of circuits to ensure the Imam could shut down lighting outside prayer times. performance.” Ï Phot0-cells on external lighting.

Khidmah knew that potential Ï Installation of 1,200 LED lights to replace existing (internal and external). savings were quite large and after Ï Installation of grey water recycling for irrigation. consultation with Imams it chose the Ï Changing HVAC configuration to allow for lead and lag times, depending on prayer.

Sultan Bulfara Al Kobaysi Mosque as its Ï Installing thermostat adjuster covers to prevent tampering. partner in the project. Ï Review of electrical assets with both planned and predictive maintenance such as thermal imaging.

The 810m2 mosque has 6,900m3 of Ï Installing door closers and beading on external doors. air-conditioned space, which was run Ï Review of pump operations.

15-hours a day, and Khidmah set out to Ï Viability study of solar panels structure for use in mosque car parks. slash running costs.

Doors were fitted with automatic closing devices and beadDarnell said: “We met the client in an effort to fully undering to ensure a good seal from the outside temperatures. stand the profile of the mosque, we needed to understand the Khidmah spent AED200,000 ($54,445) to realise the 40% savwater profile with a vision to minimise water usage and minimise ing with a forecast return on investment of around three years. the heat load so that we could cut carbon emissions.”

Water is recycled onsite, used for watering gardens and Among the conference delegates were representatives from vegetation around the mosque rather than being wasted. some of the biggest FM providers in the GCC region but Darnell Darnell admitted that the grey water gave little return as said no matter how thoroughly it understood the power and the price of water in Abu Dhabi was so cheap, but the principle water demands of a building, there is one major key to success: enremains strong and can be applied across the region. gage the client. “It’s about education and understanding the goal.”

“We also looked at solar panels,” said Darnell. “Of course After the client agreed to take part in the pilot scheme, Khidyou can not fit solar panels to a mosque, so we looked at the car mah turned its attention to the mosque users. “We wanted the park. In Abu Dhabi you can put generated energy back into the people who come to pray to be involved as well,” said Darnell. grid.”

Even after assembling the data from the BMS, Darnell told And for the future, Khidmah is even looking at generating delegates that walking the property was equally important to electricity from flooring through the movement of mosque get a proper feel for what it was like. visitors. So the power of prayer could make electricity too, said The mosque had 1,200 lights and each bulb was replaced Darnell. with LED lights, reducing power consumption and reducing The savings at the pilot mosque are equivalent to taking 13 heat output. Pump loads were checked and adjusted and the air homes off the grid and offers a reduction of 150.9 tonnes of conditioning was programmed to work. carbon being emitted into the atmosphere each year.

Ryan Darnell: Pictured “In the future we will work with the client and implement with microphone asking a carbon offset to make mosques carbon neutral,” said Darnell, question during the panel discussion who added that the relationship with the mosque was excellent and a ket part of the success.

He stressed that each mosque has a different profile but sustainability is now the norm and Khidmah wants the mosques for which it is responsible to become carbon neutral.

“We will work with stakeholders to take further actions including diverting waste from landfill, CSR activities and tree planting,” said Darnell.

Interestingly Darnell noted that sustainability was not such a huge change for many of the mosques. He said: “We found many of them already have a vegetable gardens, chickens and the like. We want to encourage more of this.”

We wanted to demonstrate existing mosques can get sustainable performance

For dates of future MEFMA Events go to www.mefma.org

JUNE 2014 FACILITY iNSIGHT

37

FEATURE GREEN MOSQUE

Breakfast with EGBC examines new trends in green community development

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Green message: mosques and the internet of things.

38 FACILITY iNSIGHT JUNE 2014

ore than 100 people attended the event in Abu Dhabi last month, which focused on two key topics: Manufacturing a green community, presented in partnership with Musanada (Abu Dhabi General Services), which highlighted Khidmah’s ‘Green Mosque’ initiative.

The discussion focused on the best practices in developing green communities, and how energy and water resources can be effectively managed for a sustainable future.

The second discussion was on how intelligence enabled by the Internet-of-Things (IoT) will prevent the leakage of revenue and profits for facility management customers. It put the spotlight on newest technologies and leveraging information technology to maximise FM efficiency for the long-term welfare

Emirates Green Building Council (EmiratesGBC), an independent forum, which promotes sustainable building practices, joined with MEFMA, to host a networking event focused on green community development and management.

of green community residents.

Presentations were made by representatives from Khidmah LLC and Intellisense. A panel session followed the presentations led by experts from Khidmah, Intellisense and Phillips Lighting.

Saeed Al Abbar, Chairman of EmiratesGBC, said: “The joint networking event with MEFMA highlighted our commitment to support the UAE’s emphasis on sustainable development by focusing on the newest trends in green community development.

As green building development gains traction in the UAE, it is important to present compelling insights from the region on how technological advances can be leveraged to promote energy and water use efficiency. The innovative practices in green building will further accelerate the UAE’s green building sector.”

Ali Al Suwaidi, MEFMA Board of Director said: “Facilities management is one of the core sectors that play a critical role in the long-term sustainability of buildings. Through the joint networking event with EmiratesGBC, we highlighted how modern FM techniques and approaches can help building developers and home owners to make a difference for a greener UAE. The event is a strong example of industry collaborations to promote the UAE’s sustainable development.”

MEFMA RATINGS

STARS REACH FOR THE

In MEFMA’s continued bid to bring transparency and standardisation to FM industry, MEFMA will introduce a new Star Rating System (SRS) to benchmark buildings and encourage best practice across the MENA region.

FM leaders in the region have welcomed the introduction of new star rating systems for the industry.

“Benchmarking our industry and facilities against globally recognised parameters is essential to driving up the standards across our industry as a whole,” said Jamal Lootah, President of MEFMA. Lootah, who is also CEO of Imdaad, said MEFMA’s SRS programme will instil a culture of continuous improvement which will lead to a higher level of customer satisfaction and return on investment for building owners and investors alike.

The new scheme was revealed at Confex 2014 where it gained almost universal support from delegates.

SRS will operate across the GCC and be applicable to any facility with the aim of ensuring the enhanced lifecyle of the facility and related systems and ensure FM expertise is brought in at the design stage of all projects.

The system is also set to play an integral part in the MEFMA Challenge Award Program which will award those buildings and facilities that meet the criteria of the SRS system with winners expected to be announced at MEFMA’s Confex in 2015.

Ali Al Suwaidi, MEFMA Board Member and Vice President of Idama: “The SRS system will also benchmark the sustainable integration of the four core components of our industry people, process, technology and real estate.”

While star scheme will be applicable across the region, it was inspired by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai,who called for the implementation of a star rating for all government services.

MEFMA will introduce guidelines that reward FM companies that adopt international best practice in the areas of training, operational process, asset performance, building management solutions, maintenance and accounting.

The SRS system is expected to be finalised and implemented over the next 12 months with the backing of MEFMA members and government entities.

SUSTAINABILITY KRIS YOUNG

Facility Insight talks with Kris Young, business development director at 1ml, which supplies eco-friendly cleaning materials which promise sustainability and safety in our industry.

Tell us about your business?

1ML is the exclusive Middle East supplier and distributor of a breakthrough product called bio organic catalyst (BOC), which is considered to be the next generation in green chemistry. Our products come in seven varied compositions, all of which have different applications. We cater to four major industries: oil and gas, sewerage and waste water, cleaning & facilities management, and agriculture.

What is your background?

I was born in the UK to American parents who then emigrated to South Africa when I was five, and it was there I grew up and completed my education. I have lived in the UAE with my two kids for 10 years and so Dubai is definitely home for me now.

My professional background has been in the discovery and creation of new initiatives across a variety of sectors, and has included real estate, telecommunications and interior design, in addition to 1ML. I have a solid understanding of how to build and connect business communities by delivering commercial value and opportunity to my clients, and thus my focus is typically on business development.

Explain the vision and ethos of 1ML Our vision is to transform through innovation — using nature and its power to solve problems in a natural and healthy way, whilst enhancing the environment and all who inhabit it. We aim to improve the quality of life of the communities in the region by changing the way critical environmental challenges are tackled by large organisations. This commitment is, at all times, delivered through the highest quality of service and reliability, ensuring the complete satisfaction of our clients in every interaction with 1ML. We also believe in giving back — to our staff, our clients and to Mother Nature.

What types of products do you provide?

Our BOC products have a broad range of applications, but specifically within facilities management they provide unique solutions to a number of challenges faced on a daily basis. They also offer a huge competitive advantage over chemical agents and biologically derived products when cleaning, degreasing or removing odours.

The entire range is based on the same green chemistry, with all products completely safe for humans, animals and plants. Non-toxic, non-al-

40 FACILITY iNSIGHT JUNE 2014

MAXIMUM CLEANING POWER MINIMUM ENVIRONMENTAL DAMAGE lergenic and completely biodegradable, BOCs are giving back to nature.

Our range includes: Ecocatalyst - all-purpose cleaner and degreaser Eccomate - odour eliminator EcosystemPlus - waste water and sewerage treatment AQ Plus - water treatment for lakes, pools, water tanks, and water treatment systems Nontox - hydrocarbon remediation in sand, soil and water MC501 - metal cleaner Phytozyme - soil conditioner for landscaping, agriculture and horticulture — a replacement for fertiliser Why did your company decide to focus on eco-friendly products?

It was borne from our interest in BOCs and what they can do. They are eco-friendly and therefore don’t cause harm to the environment, but they’re also sustainable, which provides ecological and social significance. We are working with a product that improves the quality of people’s lives. For example, those who work with toxic chemicals often suffer health problems, and typically, most eco-friendly products are not efficient enough to replace the use of these harsh chemicals. However, BOCs are a hugely effective replacement; therefore, the same worker does not even need a mask or gloves to do the same job.

Phytozyme, used in soil for agriculture, can more than double crop yields whilst replacing harmful fertilisers. This means healthier soil, healthier crops, and ultimately a healthier consumer. Eco-

systemPlus breaks down harmful gases, grease and sludge throughout sewer networks, and what is left is an original element that can go into the sea safely, as a food source for fish.

1ML is a company excited about change. With the support of our clients, as well as governments and municipalities across the GCC, we envisage contributing hugely to the development of a green economy in this region.

What are the main benefits to organisations who use your products?

Our clients benefit specifically because they now have access to an ultra-efficient green cleaning product with a host of applications, which is eco-friendly, environmentally sustainable, and completely safe for their staff to use and administer. It also demonstrates our clients’ commitment towards the well-being of their employees and the environment.

Tell us about your current clients Many organisations in the facilities management industry are using Ecocatalyst, our all-purpose cleaner and degreaser, as well as Eccomate, for odour elimination. The feedback we have received has been extremely positive, to the point where one client (who has been using our products for several months) is planning to roll out 1ML products across all of their sites replacing all other cleaning chemicals currently in use.

Furthermore, we have installations addressing odour issues for sewerage treatment plants and sewer network improvements through our dosing systems in Dubai, Abu Dhabi and Oman, and are focusing on growing this side of the business substantially in the next 12-18 months.

What are your plans for the future?

We would like to have as many hotels, facilities management and waste management companies as possible understand and recognise the benefits of using our cleaning and odour technology. Sewerage and network treatment is also a major focus, as is increasing our presence across the GCC by appointing distributors to spread the message — the key is identifying the right partners for each country. Finally, as we continue to conduct field trials and gather data to support the use of these applications, we also see ourselves developing our oil and gas business, as well as our presence in the agricultural industry, over the next two or three years .

JUNE 2014 FACILITY iNSIGHT

41

THE FOX FILES

Mind the Gap, Pet The Fox has fled the Middle Eastt for the UK and in the first of (what could be) a series of visits to capital cities around the n world, he discovers that London has gone… well, a bit Dubai.

I

n my head, I’m returning to a green and pleasant land. d To T calm and order, to queues, to clear, clean weather, to cold, to rain… To the Queen and her Parliament and to arguably the most financially powerful, culturally rich, edgy and captivating capital city on this planet: London.

For me, a land of morning walks and pub lunches, rather than AC and Friday brunches and I venture out this morning to discover brown sandy smog engulfing the capital, not dissimilar to conditions I have just left.

This continues for a few days and even dissuades PM David Cameron from taking his early morning jog. It turns out the brown sandy smog is over from the Sahara and, enhanced by our own particle emissions, is actually a silent killer. Nice.

Eventually the skies clear to reveal a much changed skyline.

There is a school of thought that this great city’s skyline should be preserved, that St Paul’s dome should remain visible and dominant from certain vistas across the Thames. The dome, like Big Ben, is an iconic London landmarks beloved of trinket sellers and collectors the world over.

But there are many new kids on the block now, and it’s all gone a bit flashy, bendy, pointy and tall. I’m getting déjà vu.

Where am I? Business Bay, the Marina? JLT, Sheikh Zayed Road? Nope. Simply London is reinventing itself, as Dubai invents itself.

But this is London, famed for its low-rise, reserved architecture. And the newest of these buildings have adopted nicknames such as the Walkie Talkie; Cheesegrater; Scalpel and Boomerang.

Dubai has the Knitting Needle; the Electric Toothbrushes; the Twister and the Swiss Cheese. What on earth is happening?

42 FACILITY iNSIGHT JUNE 2014

As A much h as I like lik our blond, bl d fop-headed f h d d mayor Boris B i Johnson, I see a pattern emerging here. You see, Boris likes his brand London as much as Dubai and Abu Dhabi like to export Emirates and Etihad to our shores. And he’s good. He publically put his weight behind Dubai’s Expo 2020 bid, previously unheard of. If you get tired of walking around Dubai Marina you can even hop on a Boris Bike. Indeed, it seems Boris is that taken with Dubai’s ‘can do’ construction sector that he’s deregulated London’s planning regulations, leaving the way open for some 230 new towers of 20-storeys and above to be built over the next couple of decades.

The paradox here is that brand London’s upward growth is born of necessity. Each year the capital needs 40,000 new homes just to keep pace with demand. Whereas brand Dubai’s fixation with multi-use towers is to put it on the map, attract visitors and expat workers.

So, we have a 21st century brand love-in. We had a love-in before and created the Union. Now that was solid and progressive. Not all together altruistic of course, but what is?

I feel it’s time we got back to our love-in roots where longevity and sustainability are valued over brand. You can’t build a nation on branding alone. That’s a bit like buying something from Dragon Mart. It will look good for a few days until you use it. Then it will fall apart and cause you or someone else a nasty injury. You have to have substance, strong foundations, intelligence, market understanding, a skilled, stable population and workforce to future proof – much like the thinking and drive behind the Union 42 years ago.

You see, Dubai is motoring again. Full speed ahead. Givin’ it the beans. Mega projects have been dusted off, thousands of yellow villas are springing up in the desert, a Babylonian canal will pass under a newly-elevated section of Sheikh Zayed Road. Fantastic? Fantastic. Work was under way as I was leaving. Rents in certain developments are higher than some districts of Paris, and I’m not talking ghetto arrondissements.

There was a giant red advert adorning a tower further up Sheikh Zayed Road next to the Marina. It informs commuters to ‘Stay Calm. There’s No Property Bubble’. I kid you not. The air is thick with hubris.

But there’s a fly in the soup. Known as The Skills Gap, so concerned are the powers that be a joint Regional Workforce Planning Study was undertaken by Deloitte and Dubai International Academic City (DIAC) late 2012.

For a meaty subject of such import, the study is not, shall we say, in-depth. In fact, it’s only nine pages long. And that covers all sectors.

Although it recognises both the challenges faced by the construction industry in terms of a largely transient expat workforce from labourer to C-level exec, and a vocational educational training programme described as nascent, the question is at what point will UAE Nationals actually have a hand in building the nation rather than overseeing it? If the framework to get them involved at grass roots level is seriously lacking, then this needs to be addressed - surely the reason for any study is to provide a solution to a problem.

My fear is that continued sustainable growth through nation building - by which I’m talking mega projects, transportation and utility infrastructure, housing, retail and leisure facilities – to meet stated visitor and population targets will only be fully achieved through greater Emirati involvement from ground level up. I also feel current immigration policy is not helping in terms of shared project responsibility, ownership and quality delivery throughout the value chain. Continuity.

Now that might just add a feeling of permanence to the place.

Ah, the love-in, nearly forgot about that. How can the UK really help? Apart from Boris and brand London, the UK exports a fair amount of C-Level construction guys, some, admittedly, better than others. But on the tools, skilled tradesmen? Apart from those who set up business in the mobile villa maintenance sector and need to keep their hand-in to make it work, I’d wager none.

If there are any Brits of a certain vintage reading this (apologies to everyone else, but ask a Brit colleague), cast your mind back to the economic darkness that was the early 1980s in Britain, when skilled tradesmen did actually up-tools and migrate to building sites in Europe to earn a wage, most notably Germany.

The time was captured in a British TV sitcom Auf Wiedersehen Pet where the irony of Brits housed in Nissen huts working on German construction sites will never be lost on us, serving as ample illustration of how spirit, guts, determination and single mindedness can overcome any obstacle. Along with a willingness to get your hands dirty.

London landmarks: Above, dome of St Paul’s Cathedral, viewed across the Millennium Bridge, and below the 180m Gherkin

JUNE 2014 FACILITY iNSIGHT

43

MEFMA DIARY

Diary dates

Ali AlSuwaidi speaking at MEFMA’s Confex 2014 in Dubai, UAE, in March

Facility Management and MEFMA events, conferences and seminars until the end of 2014.

EVENT

DATE

LOCATION

MEFMA is Supporting & Participating in OMAINTEC - Dubai

18-05-2014 9:00 AM TO 20-05-2014 5:00 PM

ATL ANTIS THE PALM

FM Expo - Dubai

19-05-2014 10:00 AM TO 21-05-2014 7:00 PM

DUBAI WORLD TRADE CENTRE

MEFMA Board Meeting

20-05-2014 2:00 PM TO 20-05-2014 6:00 PM

DUBAI WORLD TRADE CENTRE

MEFMA is Supporting & Participating in Oman Real Estate Conference and Expo

25-05-2014 9:00 AM TO 26-05-2014 5:00 PM

AL BUSTAN PAL ACE, A RIT Z-CARLTON HOTEL

MEFMA is Supporting & participating in Hospital Build & Infrastructure Middle East - Dubai

02-06-2014 10:00 AM TO 04-06-2014 7:00 PM

DUBAI WORLD TRADE CENTRE

World FM day

04-06-2014 9:00 AM TO 04-06-2014 11:30 AM

SUBLIME LOUNGE, IBIS HOTEL, DUBAI WORLD TRADE CENTRE

Muhtarif - Module1 (Management Accounting) - Dubai

08-06-2014 8:30 AM TO 09-06-2014 4:30 AM

ARJA AN BY ROTANA HOTEL

Muhtarif - Module2 (Operations Management) - Dubai

10-06-2014 8:30 AM TO 11-06-2014 4:30 AM

ARJA AN BY ROTANA HOTEL

Muhtarif - Module3 (Project Management) - Dubai

12-06-2014 8:30 AM TO 15-06-2014 4:30 AM

ARJA AN BY ROTANA HOTEL

Muhtarif - Module4 (Sustainability) Dubai

16-06-2014 8:30 AM TO 17-06-2014 4:30 AM

ARJA AN BY ROTANA HOTEL

Muhtarif - Module5 (Leadership) - Dubai

18-06-2014 8:30 AM TO 19-06-2014 4:30 AM

ARJA AN BY ROTANA HOTEL

Networking Event - Dubai

19-08-2014 5:00 PM TO 19-08-2014 7:00 PM

TBA

MEFMA Board Meeting

02-09-2014 12:00 AM TO 02-09-2014 12:00 AM

TBA

Ta‘aseesy - Foundation in FM Course Dubai

07-09-2014 8:30 AM TO 11-09-2014 4:30 PM

ARJA AN BY ROTANA HOTEL

Networking Event - Jeddah

10-09-2014 5:00 PM TO 10-09-2014 7:00 PM

TBA

Networking Event - Khobar

15-09-2014 5:00 PM TO 15-09-2014 7:00 PM

TBA

Networking Event - Riyadh

17-09-2014 5:00 PM TO 17-09-2014 7:00 PM

TBA

Arabic Ta‘aseesy - Foundation in FM Course - Riyadh

21-09-2014 8:30 AM TO 25-09-2014 4:30 PM

EXECUTIVES HOTEL

MEFMA Workshop - Kuwait

15-10-2014 9:00 AM TO 15-10-2014 3:00 PM

TBA

Networking Event - Kuwait

15-10-2014 5:00 PM TO 15-10-2014 7:00 PM

TBA

MEFMA is Supporting & Participating in Clean Middle East Pulire Expo - Dubai

21-10-2014 10:00 AM TO 23-10-2014 7:00 PM

DUBAI WORLD TRADE CENTRE

MEFMA Workshop - Qatar

29-10-2014 9:00 AM TO 29-10-2014 3:00 PM

TBA

Networking Event - Qatar

29-10-2014 5:00 PM TO 29-10-2014 7:00 PM

TBA

Pre-Conference Workshop - Oman

16-11-2014 10:00 AM TO 16-11-2014 3:00 PM

TBA

MEFMA Awareness Conference - Oman

17-11-2014 8:30 AM TO 17-11-2014 5:00 PM

TBA

Arabic Ta‘aseesy - Foundation in FM Course - Kuwait

14-12-2014 8:30 AM TO 18-12-2014 4:30 PM

TBA

MEFMA Board Meeting

18-12-2014 12:00 AM TO 18-12-2014 12:00 AM

TBA For the latest information, go to www.mefma.org

44 FACILITY iNSIGHT JUNE 2014