The hotel show preview 2014 by Diversified Media Corp

OFFICIAL

STRATEGIC PARTNER

PREVIEW 28-30 SEPTEMBER 2014, DUBAI WORLD TRADE CENTRE

Prepare for the next 15 years

HIGHLIGHTS

NEW AT

THE HOTEL SHOW 2014

The Hotel Show 2014 celebrates 15 years at the heart of MENA hospitality with an even bigger exhibition at Dubai World Trade Centre… and the future looks even brighter

P. 26 | THE LEISURE SHOW The show provides a platform for companies to meet with designers, architects, contractors, real estate developers, facility owners, managers and decision makers responsible for the estimated AED 267.9 billion of leisure projects currently under construction within the GCC.

P. 38 DUBAI EYE The Travel Show will be broadcast LIVE from the show each day.

he Hotel Show celebrates its 15th birthday on September 28th in a city that has set the standard for the region’s hospitality industry over the past decade and a half. The Burj Al Arab opened in 1999, the same year that the show launched, helping to focus the attention of the world on a glittering city that has become a vacation hotspot. Its hotels are destinations in their own right, offering unique vacation experiences. Last year 11 million people visited Dubai, bringing an estimated US$5.7 billion to the emirate and is forecast to top US$10bn by 2024. Dubai’s success is reflected in the growth of The Hotel Show, which is now the key show for the MENA and Asia region, attracting buyers from around the world. “This is the biggest and best show in the region

bringing together the buyers, architects and suppliers for three days,” said Christine Davidson, The Hotel Show’s Exhibition Director. “Alongside the opportunity for key people to meet and discover what is new, the show offers an extensive conference, workshop and seminar programme covering every aspect of our industry, from sustainability to refurbishment, operation to leisure activities.” Leisure is a vital part of the industry, says Davidson. “There are a host of examples in the UAE, like Atlantis on The Palm where alongside a magnificient hotel with 23 restaurants, visitors have access to great leisure activities too, like its waterpark, sports facilities, beach resort, diving facility and aquarium.” She also pointed to the success of Yas Island in Abu Dhabi with its combination of beach hotels

P. 32 | VISION CONFERENCE P. 16 INTERNATIONAL VILLAGE 25 pavilions showcase at The Hotel Show

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OFFICIAL PREVIEW

alongside Ferrari World theme park, the F1 race circuit and the spectacular Yas Waterworld. “Our industry is changing: it is becoming more sophisticated, great accommodation and service are just the start. People increasingly make decisions based on the leisure activities they want to do when they get there.” The Leisure Show 2014 runs alongside The Hotel Show, giving an insight into the business of relaxation, from pools and spas to theme park rides and playgrounds, as well as the full range of sport and fitness facilities. “This has become a huge part of the hospitality industry and The Hotel Show 2014 and The Leisure Show reflect that,” said Davidson. This year the show is expected to attract even more than last year’s 16,700 attendees, with The Vision Conference attracting some of the world’s influencers and thought leaders to speak. New this year is the International Village, dividing exhibitors by country, and visitors have the opportunity to meet 600 exhibitors covering the whole industry. The past 15 years have been amazing but the next 15 look even brighter: Dubai’s successful Expo 2020 means building 45,000 hotel rooms and across the wider GCC the value of hospitality will top US$28bn. The Burj Al Arab and The Hotel Show are 15 years old – both can expect an even more exciting future before they celebrate their 30th in 2029.

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THE HOTEL SHOW

THE HOTEL SHOW INDUSTRY NEWS

H.H. SHEIKH MOHAMMAD SPEEDS UP HOTEL BUILD PROCESS IN SUMMARY THE DIRECTIVES: 1 Hotel construction pre-approval process period to be reduced to two months.

2 A one-stop-shop for all sector approvals to be created.

3 Approval processes of planning permission for all hotel establishments in the Emirate to be standardised through Dubai Municipality.

is Highness Sheikh Mohammed's directives will be ideal in helping the country’s tourism industry build the infrastructure needed for tourists. Those directives will cut down the amount of time needed to secure pre-approval for new hotels, as well as provide much needed land. The directives were made in response to recommendations raised by Dubai’s private sector developers during a consultation workshop organised and hosted by Dubai’s Department of Tourism and Commerce Marketing (DTCM) and Dubai Municipality, and attended by representatives of key investors in the hospitality sector, including Al Habtoor Group, Al Futtaim Group, Al Ghurair Group, Rotana Group, Dubai Holding and Emaar. The directives made by His Highness Sheikh Mohammed bin Rashid Al Maktoum are the following: • Hotel construction pre-approval process period to be reduced to two months - currently the approval process for private developers ranges from three to six months. • A one-stop-shop for all sector approvals to be created a single streamlined system will be managed by Dubai Municipality to help reduce red tape for

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businesses and ensure the new reduced approval timeframes are met. • Approval processes of planning permission for all hotel establishments in the Emirate to be standardised through Dubai Municipality - currently some Free Zones manage their own building regulation approval processes for hotels in areas across Dubai, so these will now be moved to Dubai Municipality. • Government land to be allocated for the development of and 3 and 4 star hotels - Dubai Municipality and Government-linked master developers will work with DTCM to identify key locations for hotels at favourable investment terms. Additional incentives to help ensure the development of the additional 3 and 4 star hotels that Dubai will need by 2020 to meet the growth in visitor numbers include: no fees on change-of-use of land for hotel usage, and the establishment of a special committee to review the re-zoning of plots: and an additional year of exemption of the 10% Dubai Municipality fee for any 3 and 4 star hotels which begin operating before June 2017, based on the Hotel Incentive initiative announced by DTCM in September 2013. Attend the Development and Growth of Mid-range Hotels session on Day 1, 28th September at 2:15pm.

Government land to be allocated for the development of 3 and 4 star hotels.

5 Additional incentives to help ensure the development of the additional 3 and 4 star hotels.

THE HOTEL SHOW INDUSTRY NEWS

HUSSAIN NASSER LOOTAH, DIRECTOR GENERAL, DUBAI MUNICIPALITY, UAE

“Dubai Municipality is fully committed to working with our Government partners and with investors to ensure that we deliver on His Highness Sheikh Mohammed bin Rashid Al Maktoum’s directives and on his long term strategic vision.”

HELAL SAEED ALMARRI, DIRECTOR GENERAL OF DTCM

“The directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, once again demonstrate his vision and his unwavering commitment to identifying and addressing any and all challenges to growth, to ensure Dubai’s continued success and prosperity.” REGISTER FREE WWW.THEHOTELSHOW.COM

SEPTEMBER 28-30, 2014

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THE HOTEL SHOW INDUSTRY NEWS

Ghantoot Resort taken over by Swiss-Belhotel

Swiss-Belhotel International has taken over the operation of the property formerly known as Cassells Ghantoot Hotel, giving the Hong Kong-based company its first UAE property. Now called Swiss-Belresort Ghantoot, the property sits on the shores of the Arabian Gulf and was originally built as a palace for the Abu Dhabi Ruler. It is located in Abu Dhabi and is only 40 minutes from the heart of Dubai. With a total of 118 rooms, the hotel is a 4 star property and was until recently managed by Five Continents Hospitality.

Expansion work on Mall of the Emirates underway Phase two will see the mall expand by a gross leasable area of 25,000 square metres, to include a new VOX Cinema, retail anchor stores as well as new lifestyle options and a range of dining choices. With elements of the project unveiling by mid-2015, the Evolution 2015 initiative will see the launch of brands making their debut in the Middle East in an investment of more than USD 72 million.

Hotel occupancy in MENA region reaches 49.3% in July 2014 The MENA region reported a 0.9% increase in occupancy to 49.3%, a 6.9% increase in average daily rate to USD 156.54, and a 7.9% increase in revenue per available room, to USD 77.15. “On a 12-month-moving-average basis, supply and demand growth are on par at 2.8 %, which means occupancy growth is flat, at 61.4 %”, said Elizabeth Winkle, Managing Director of STR Global. “Ramadan occurred entirely in July, which resulted in lower than usual levels of demand in what

is typically the region’s weakest month of the year. The confluence of these factors resulted in lower than average performance for the month. We view this as an anomaly and would expect performance to improve in August.” She further added that, “In Makkah and Medina, where the two holy cities typically welcome an influx of travellers during this time, we saw occupancy growth well over 20 % for both markets in July. Makkah also saw a strong ADR increase, up 23.1 % in July.”

Dubai hotels earn revenue of over USD 3 million in H1 Floating hotel set to open in October in Bahrain The C-Hotel will be docked at Coral Bay in Manama and is being described by its owner as a 5 star facility. Seven Leisure Group, owned by businessman Akram Miknas, is behind the project and has invested USD 5 million in converting a boat it purchased six months ago into a hotel.

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The revenues for hoteliers and hotel apartment operators was up 10.9% compared to the same period last year, with room revenue up 15.3% and F&B up 3.8%, according to figures from Dubai’s Department of Tourism and Commerce Marketing (DTCM). During the first half of the year, guest numbers across all hotel establishments reached 5,828,449, a record for the period.

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DUBAI’S HOTEL INDUSTRY

ubai’s hotel industry is booming – it has been booming for well over two decades, in fact. Along the way there have been plenty of milestones, not least the opening of the iconic sail-shaped Burj Al Arab on its own manmade island 15 years ago. Its distinct design and superlative luxury instantly sent ripples through the industry, unequivocally announcing Dubai on the world stage. It had the desired effect, drawing increasing numbers of visitors, hotel operators, developers and investors, and also changed the physical landscape of the Emirate. The area around the hotel has grown from a stretch of empty coastline to what is now a prime tourism location, home to the hugely popular Madinat Jumeirah complex, Wild Wadi water park and Mall of the Emirates. It is also where the recently announced Mall of the World mega-project is being built.

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Today, travel and tourism are one of the core drivers of the Emirate’s meteoric rise and success, accounting for around 20% of GDP. From humble beginnings, with only 70 hotels to its name in 1990, Dubai’s fledgling hotel industry has grown at an everimpressive rate, exceeding expectations, consistently outpacing the competition and attracting every type of hotelier, brand and chain from across the globe. Business to boutique, desert retreats to urban resorts, deluxe to budget – every big player in hospitality and tourism has opened one or more properties in Dubai, some taking up residence in some of the city’s most high-profile, recognisable and often record-breaking buildings and spaces. For examples, look no further than the likes of the Armani Hotel in the world’s tallest building, the Burj Khalifa; JW Marriott Marquis in Business Bay, officially the world’s tallest hotel; Atlantis The Palm

at the peak of Palm Jumeirah, one of the world’s largest artificial islands; as well as The Address in The Dubai Mall, the biggest shopping mall on the planet. Dubai’s determination to constantly break new ground and reach new heights makes it a hugely attractive location for hoteliers - and ensures visitors keep returning. In 1999, when Jumeirah Group first opened the Burj Al Arab to the public, Dubai’s 378-strong hotel industry comprised 254 hotels and 124 hotel apartment establishments, offering a total of 25,188 keys and welcoming just over three million guests. Fast forward 15 years and today the industry has expanded dramatically, boosted by a further 256 properties, reaching a total of 634 establishments boasting 88,680 keys. That is an average of more than 17 hotel openings every 12 months and more than three times the number of rooms and apartments.

THE HOTEL SHOW STRATEGIC PARTNER With a host of world-class attractions, leisure events, trade shows and conferences added to Dubai’s tourism offering almost on a weekly basis, the increase in supply has gone hand in hand with a rise in demand. In the first half of 2014 alone Dubai welcomed more than 5.8 million tourists – the highest number of visitors ever achieved in the first six months of the year. Not just that but the Emirate also saw increases across key indicators including average length of stay, hotel establishment guests, hotel and hotel apartment room revenues, as well as F&B revenue. The commitment to partnership that exists across the Emirate’s tourism industry between Government and private sector has been a key contributor in ensuring Dubai’s hotel and hotel apartment occupancy rates are among the highest anywhere in the world – recording in excess of 84% occupancy in both types of establishment. Yet Dubai’s hotel industry has not just grown, it has also diversified. While the Emirate has long been synonymous with luxury and five-star accommodation, enjoying more than a 60% slice of the pie, 4 and 3 star properties are on the rise. Under the leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, the Government’s introduction of a range of incentives to encourage growth in the mid-market segment is playing a key role in driving this growth, with incentives including the waiving of municipal fees on the establishment’s revenue, for a temporary period. The aim is to achieve a greater balance through diversification, bringing Dubai’s hotel industry closer in line with that of other major world cities, where mid-market segments tend to have the lion’s share, while at the same time opening up Dubai to more visitors. Presently, the total number of 4 and 3 star hotels in the Emirate stands at 89 and 66 respectively, together offering 26,581 rooms. Due to the incentives, we expect applications for development permits to increase over the coming months, thus further increasing Dubai’s mid-market hotel sector. Commenting on the industry’s outlook at a recent event, DTCM’s Director-General, His Excellency Helal Saeed Almarri, stressed their commitment to sustainable growth, driving repeat visitors and shaping the global reputation of Dubai as a world leader in tourism and hospitality. H.E commented, “We are pleased with the current occupancy and room rates, and it is crucial for the Government to continue to work together with the hotel industry to ensure room rates remain affordable. That’s why we are committed to maintaining close relationships and a constant dialogue with our stakeholders to ensure hotels operate with long-term growth in mind, as opposed to short-term revenue increases. This strong spirit of partnership will ultimately ensure Dubai remains competitive.” Looking ahead, the growth trend is set to continue. According to the MasterCard Global Destination Cities Index, Dubai can expect to receive 11.95 million international overnight visitors in 2014, an increase of 7.5%. Our pipeline shows that we

ISSAM ABDULRAHIM KAZIM VISION CONFERENCE KEYNOTE SPEAKER DAY 1 – 28TH SEPTEMBER 2014 AT 11:00 AM Issam AbdulRahim Kazim is the Chief Executive Officer of Dubai Corporation for Tourism and Commerce Marketing – the body responsible for the branding, promotion and marketing of the Emirate of Dubai. With Dubai’s Tourism Vision to attract 20 million visitors per year by 2020, the Corporation is dedicated to working with private and public sector tourism and commerce partners to promote Dubai’s position as a leading international business and leisure destination around the world. Under his remit he will oversee the development and activities of the Corporation, which was established in December 2013, as an affiliate of the Dubai Government’s Department of Tourism and Commerce Marketing (DTCM). Issam took up this post in February 2014, joining the DTCM from the Dubai World Trade Centre (DWTC), where he was the Director of DXB Live, a subsidiary of DWTC. In his role he was responsible for creating and developing strategic live events such as Dubai Sports World, Dubai Music Week and Dubai Classics. Prior to this, Issam was the Director of Corporate Marketing and Communications for DWTC. He has also worked with Nakheel and with Dubai Bank/Dubai Tadawul.

will add between 15,000 and 25,000 more rooms by the end of 2016, and by 2020 we are targeting approximately 160,000 rooms. It’s important to stress that while Expo 2020 is a landmark moment on Dubai’s continual timeline, it’s certainly not the end of our journey. In the coming months new hotels due to open include the Four Seasons Resort Dubai at Jumeirah Beach and the Palazzo Versace Dubai hotel on the Creek. On the more distant horizon are a slew of new openings across all segments of the market, including a Middle East debut by Langham Hospitality Group, Meraas Holding and Emaar Properties’ mid-market

joint venture Dubai Inn, a boutique-style hotel by luxury lifestyle label Tonino Lamborghini and many, many more. With new leisure attractions such as Wire World, Legoland, the expansion of Madinat Jumeirah, plus mega-projects including Bluewaters Island and Mall of the World all in the pipeline, hotel demand in Dubai can only increase. And it’s clear the industry is more than capable of meeting that demand. Issam AbdulRahim Kazim, Chief Executive Officer, DTCM, will give the keynote address at The Vision Conference on the 28th of September at 11:00am.

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THE HOTEL SHOW

THE HOTEL SHOW COUNTRY PROFILE

UAE – YOUR INVESTMENT DESTINATION The UAE is going through a very dynamic period of economic development due to rapid growth being witnessed by non-oil sectors, such as tourism.

he UAE is the second largest country in the GCC, after the Kingdom of Saudi Arabia, with a registered GDP growth of 4% in 2013, totaling AED 1.4 trillion. The non-oil sectors contribute almost 70% of the GDP, with tourism, real estate and the financial sector being the major contributors. For example, the capital, Abu Dhabi, has also seen an uptake in the number of tourists. Hotel revenues in the capital rose to AED 317 billion in July 2014. Its neighbouring Emirate, Dubai, has also seen the tourism sector grow steadily in the last few years. Hotel occupancy reached up to 83.6% in January 2014, fuelled by the Emirate’s record air passenger traffic. The UAE’s tourism and hospitality industry is expected to record all-round vibrant growth over the next five years with the backdrop of increased investor confidence and the revival of some stalled hotel projects, as international operators seek to boost their hotel footprint. At present, Dubai and Abu Dhabi account for 86% of the hotel supply in the country, estimated at 590 hotels with

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more than 93,000 rooms. International operators control about 68% of the total hotel room inventory and the majority of supply is concentrated in the upscale (4 and 5 star) segment. With Dubai at the heart of hotel and hospitality development, the industry is set to experience unprecedented growth, and with such growth comes the need for new talent. Following the recent win of Expo 2020 and the predicted future 20 million visitors to Dubai, the employment market will need to urgently attract and develop skilled hospitality professionals. The importance of training in hotels is an ever important and a growing area of interest, specifically in this region. More than 280,000 new jobs will be created in Dubai alone of which 40% will be allocated for the travel and hospitality industry. Northern Emirates, in particular Ras Al Khaimah and Fujairah, have emerged as key getaway destinations registering rapid growth in tourist arrivals. The UAE is also becoming a hub for

SNAPSHOT

2013

70% of the GDP comes from the non-oil sectors with tourism, real estate and the financial sector being the major contributors

medical tourism. Dubai is looking at rolling out medical tourist packages, which will include the cost of visa, travel, accommodation, treatment and even activities for family members. The UAE has emerged as a leading regional commercial hub with the latest infrastructure and a world class business environment. It has also become the base for companies looking to enter into African markets. The UAE is ranked 28th among 139 countries and 1st in the Middle East in the World Economic Forum’s ’Travel & Tourism Competitiveness Report’ 2013. Dubai plays a lead role, holding 66% share of the UAE’s tourism economy, with Abu Dhabi having 16%, and Sharjah 10%. Another important direct contribution of the travel and tourism sector to the economy is tourism expenditure. According to WTTC estimates, by 2023 international tourist arrivals are forecasted to total 25.8 million, generating expenditure of AED 207.1 billion, an increase of 5% per year.

THE HOTEL SHOW ABOUT THE SHOW

WORLD BUYERS HEAD TO DUBAI

The Hotel Show 2014 offers an unrivalled opportunity to meet 600 suppliers and a full conference programme covering the whole hospitality sector.

he Hotel Show has already earned its place as the biggest event of its type in the MENA and Asia region, and now that Dubai is a world leading hospitality destination, it attracts a global audience. This year’s attendance is forecast to top the 16,700 attendees from 2013, who came from 98 different countries, reinforcing its place as an international event. The Hotel Show 2014 runs from September 28 to 30 at the Dubai World Trade Centre, the city’s huge exhibition centre, which is easy to access from across the UAE. It begins each day at 11am until 7pm in hall numbers 2 to 8, where 600 exhibitors will attend, many in the new International Village with pavilions from countries across Europe, Asia and Australasia all -attracted to the successful MENA region. Alongside is The Vision Conference which this year attracts some of the biggest names and experts in the hospitality industry from around the world. There will be sessions and presentations on sustainability, food and beverage, technology, preparing for big

events, and themed vacations, how to maintain occupancy and building a successful culture of service and team. The conference will be opened by the CEO of Dubai Corporation of Tourism and Commerce Marketing, which is the Government organisation that is the driving force behind the successful Emirate’s huge tourist numbers and booming hotel sector. Among last year’s buyers, 29% were in a buying cycle and 32% were there to source new suppliers, and The show is divided in sections: leisure and outdoor, technology and facility management, hotel careers and training, operating equipment and HORECA, interiors, lighting and design, retail franchise and hotel services, hotel investment, development and build, and hotel sustainability. The show is co-located with The Leisure Show 2014, launched last year due to market demand, catering for a growing sector of the hospitality market where the hotel is the destination. The Leisure Show covers the sector. from pools and spas to theme park rides and playgrounds, as well as the full range of sport and fitness facilities.

$28.3 billion

PROJECTED ECONOMIC VALUE OF GCC HOSPITALITY INDUSTRY BY 2016

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THE HOTEL SHOW FEATURE

THE FUTURE OF HOSPITALITY

'Future Hotel – Sustainable Vision’ provides a glimpse of new innovative and sustainable architectural design concepts.

HALL 8

he Hotel Show, in collaboration with WT Studio, an Italian design office, provides an exciting presentation of how the future of hospitality may be transformed. It gives a glimpse into innovative and sustainable architectural design concepts, which combine new technologies, sustainable materials and designs that enhance building performance, without compromising on elegant design. WT Studio and The Hotel Show will showcase these new architectural concepts, in collaboration with top design brands to key industry decision makers, developers, investors. Visitors to The Hotel Show will learn that selfpowered energy buildings and new materials and technologies represent a new frontier to improve

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the architectural performances of the hotels and contract buildings. Due to next-generation technologies, the surfaces breathe, change and characterise the habitat of the building, and most importantly reduce power consumption. Close attention to the integration of new architectural forms with the most innovative solutions can reduce energy consumption through the use of renewable energy, eco-friendly materials, and smart management of natural light and ventilation of the building. WT Project Studio focuses on the design and sustainable development of individual hotels and chains, providing accurate design, innovative opportunities and sustainable solutions for the

needs of the global hotel market. The WT projects enhance recognition and exclusivity of hotel structures with next generation technologies, sustainable solutions, unique sensorial experiences and new materials, along with an Italian signature that guarantee an accurate design and a greatest care for finishes and details. Future Hotel – Sustainable Vision Feature at The Hotel Show is organised in collaboration with highly qualified international design companies and some of the most innovative global technology enterprises. These new designs will be showcased in an inspirational feature on the exhibition floor, in Hall 8, stand 8E216.

THE HOTEL SHOW SUSTAINABILITY PARTNER

PROMOTING SUSTAINABILITY

Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe, is the regional headquarters for Canon in the Middle East, North, West and East Africa and is based in Dubai, UAE.

"Sustainability is important to Canon. It involves focusing on reducing environmental impact, engaging with communities and supporting wider economic growth." means they take responsibility for the impact of their activities, respecting the customers, the communities and countries where we operate, and the natural environment. Their commitment to sustainability is focused in three key areas: Environment, Society and Business.

ENVIRONMENT – CREATING MORE SUSTAINABLE PRODUCTS

anon has been represented in the Middle East for more than 40 years through distributors and partners that have successfully built a solid customer base and significant market share in the region. In 1998, Canon set up a representative office in Dubai to help partners deliver even more with additional on-the-ground support. By 2001, Canon had transformed into a full subsidiary with extensive logistics facilities, and in 2002 moved into its spacious new head office at Dubai Internet City, with a rapidly growing staff. As of January 1st, 2005, the North Africa region transferred under the Canon Middle East territory. In 2007, CME opened its first in-country offices in Morocco, as well as establishing Canon Emirates, a subsidiary that aims to consolidate and reinforce Canon’s leading position in the UAE through an integrated structure. In 2011, the East Africa region transferred to the Canon Middle East territory. In February 2013, CME expanded into Africa with Canon Kenya Limited. Currently, Canon Middle East manages sales, marketing and technical support activities across 46 countries in the Middle East, including the GCC and

Egypt, as well as the Levant region, North, West and East Africa. Canon is a world-leading innovator and provider of imaging solutions for homes and businesses. Canon provides both individual products and complete networked technology solutions for information input, management and output. Its product range is divided between Business Solutions (developing IT products, solutions and services for both the office and professional print environments) and Consumer Imaging (photography, video and digital cameras), Laser and Inkjet printers and the latest diversification to the business, IP security cameras.

CANON AND SUSTAINABLE BUSINESS Sustainability is important to Canon. It involves focusing on reducing environmental impact, engaging with communities and supporting wider economic growth. Alongside this, they anticipate and comply with regulations and standards and even look to exceed them where possible. Their business is based on their Japanese corporate philosophy of ‘Kyosei’, which translates as ‘living and working together for the common good’. This

From design and production, through to customer use and material recycling and re-use, they create greater value from fewer natural resources, minimising waste by recycling and re-using resources and materials, to help counter the threats of climate change.

SOCIETY – MEETING SOCIAL AND ETHICAL RESPONSIBILITIES They aim to make a positive contribution to society, adding value to the lives of people influenced by their business. From customers to investors, employees to NGOs and the local communities where they operate across EMEA, they respect their ethical obligations and engage in community support programmes. These range from conservation and education to employee volunteering.

BUSINESS – COMPLYING WITH LAWS AND OPERATING FAIRLY Canon aims to operate fairly in all markets, pursuing economic growth while respecting applicable laws and regulations. They follow robust policies and procedures to protect their customers and employees, while growing their business sustainably and meeting economic targets.

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THE HOTEL SHOW NEWS

GO GREEN

There has been a renewed emphasis on sustainability as a key consideration for all future development happening in Dubai and the UAE.

he hospitality sector has a significant impact on the environment through energy and water consumption the use of consumable products, and solid and hazardous waste generation. Adopting sustainable hospitality programmes can provide a significant competitive advantage to businesses in this sector. Hotels in the UAE have been working hard towards promoting sustainability. The Radisson Blu, Deira Creek, Dubai, has been awarded the

internationally renowned Green Globe Certification (GGC), following a recent AED 1.25 million investment in sustainability. Furthermore, Dubai Municipality has announced Green Building Codes to guide all new construction projects happening in the residential, commercial and industrial sectors. Focus on sustainability is of the highest importance as Dubai aims to become one of the top ten sustainable cities in the world. Dubai itself, not to mention the MENA region, is committed to

implementing new green building regulations and sustainability targets. The Emirates GBC plays an important role in spreading the word for sustainable build and encourages the use of any recognised green building rating tool. Green building assessment tools are tools that help to ensure sustainable buildings, communities and projects are developed in an integrated manner, and that the appropriate experts are involved in the process. The purpose of many of the assessment tools is to help drive building design and construction beyond regulatory minimums.

SOME SUSTAINABLE BEST PRACTICES HOTELS CAN CONSIDER: ENERGY

WATER

Tracking utility bills can help properties monitor the effectiveness of their energy conservation initiatives. By installing energy-efficient technologies such as appliances, lighting and heating/cooling systems, hotels can produce cost savings on their monthly utility bills.

It is estimated that up to 50% of the water that families use could be saved by implementing simple conservation methods. The savings in energy and sewage treatment costs would all add up.

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WASTE MANAGEMENT The hotel industry can reduce the amount of waste produced by implementing and following a waste management system that is modelled around the concepts of 'reduce, reuse and recycle'.

GREEN MEETINGS Several hotels are now offering meeting and conference options that focus on greening all aspects of the conference; from zero waste and carbon offsetting options, to greening services such as compostable and recyclable products.

GREEN BUILDING PRACTICES Green building practices are increasingly being used in new and re-modelled developments, mainly for energy and water efficiency and to reduce hazardous waste.

PURCHASING Hotels have the ability to buy in bulk and to influence the supplier to provide less packaging and use more environmentally friendly materials.

THE HOTEL SHOW GLOBAL BRANDS

THE INTERNATIONAL VILLAGE: THE LARGEST GLOBAL SHOWCASE The International Village will feature country pavilions, with representation from Belgium, China, France, Germany, Greece, India, Italy, the Philippines, Portugal, Spain, Turkey, Thailand, the UK, Egypt and Austria.

or the first time at The Hotel Show, country pavilions will be showcased together and will help visitors to easily source products from a particular country and at the same time give the exhibitors the opportunity to showcase a range of products under their country branding. Turkey will have an exponentially increased presence this year. Participation has boomed since the country first participated in 2004 and this year they will have the largest number of exhibitors of the past 7 years. The export of Turkish furniture increased by 12% in 2013 and the target is to reach US$ 10 billion worth of exports by 2023. With the Middle East, and Dubai in particular - one of their most consistent export partners, this year there will be exhibitors representing hotel furniture and project solutions, textiles (bathrobes, towels, uniforms and bed covers), tableware, decor, amenities and technology including solar panels for beach umbrellas.

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This year, China will mark its presence with an area of nearly 800 square metre and a record number of exhibitors. There will be close to 60 companies showcasing products and services dedicated to the hotel and hospitality industry. The new area of the show floor in halls 2, 3 and 4, will feature products for the hotel supply chain. According to Christine Davidson, Event Director, “The International Village will help elevate the global nature of The Hotel Show, giving an identity to each country and its own individual products and services. Of course there will still be many of the world’s leading companies that choose to exhibit under their own brand elsewhere in the show, but for those wanting to be within their own region’s showcase, this is now the perfect solution. We would like to welcome more international designs, products and services, as we now have the perfect location for them”.

THE HOTEL SHOW EXHIBITOR NEWS

BOND WITH THE BEST For nearly three decades, Bond Interiors has been successfully providing a full range of planning and turnkey fit-out services to the interior contracting industry.

RECENT PROJECT SHERATON DUBAI CREEK, DUBAI One of Bond’s latest project is The Sheraton Dubai Creek Hotel & Towers. The hotel underwent a complete redesign of all the public areas and full refurbishment of the 270 guestrooms and suites to reflect the warm elegance of the Sheraton brand. As the interior contractor of the hotel, the Bond Interiors team handed over the guestrooms, main corridors, and guest lobby and guest elevators ahead of schedule.

OTHER PROJECTS RITZ CARLTON, JBR, DUBAI The Ritz Carlton Dubai is another of Bond’s prestigious projects. Along with some public areas, Bond did the fit out of all the guestrooms that focused on a contemporary concept with arabesque detail. The ambience created with eclectic furniture and apt blend of fabrics and hues, comfortably brings alive the traditional aura of the Emirate.

ONE & ONLY ROYAL MIRAGE, DUBAI Bond Interiors did the fit out of public areas at the One & Only Royal Mirage, Dubai. Several restaurants were also included, especially the newly redesigned Celebrities Restaurant. Bond was able to accurately translate the design concept of the restaurant to create an elegant ambience with an exquisite palette of stylish architecture, chic interiors and striking crystal chandeliers.

CROWNE PLAZA HOTEL – ABU DHABI

ith over 18,580.6 square metre's of manufacturing space and 1,800 employees, Bond Interiors is dedicated to the highest quality in interior contracting, fit out and FF&E supplies. Operating from offices in Dubai, Sharjah and Abu Dhabi, Bond Interiors has JV arrangements in several GCC and Asian countries. Over the years the strength of the Company has been its adherence to quality work, meeting handover schedules, its mix of client sectors and the combination of large, medium and small projects in its portfolio. The Company has expanded its workforce and management expertise to meet the increased workload, incorporated the latest technology and machinery in manufacturing, followed environmental practices as required and kept up with statutory regulations. A paramount social opportunity is to bring creativity to environmental stewardship, and at Bond this is done by incorporating sustainable standards in every activity. With three decades of excellence, the management, along with the employees, intend to take Bond to the next phase of growth and leadership.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

Another iconic project successfully completed by Bond is the Crowne Plaza Hotel at the Yas Island, Abu Dhabi. This contemporary hotel ,which is the latest addition to IHG's Crowne Plaza estate, features 428 stylishly decorated rooms and suites with stunning views. Bond Interiors was responsible for the fit-out of the public areas. The all day dining, business center, cellar bar, Lebanese restaurant, pub lounge, kids club, meeting room and the ball room are few of the areas that came under Bond’s scope. Their contribution was also added to the hotel's leisure facilities that consist of a 25 metre outdoor pool and stateof-the-art gym, complete with sauna, steam rooms and squash court.

RADISSON ROYAL HOTEL, DUBAI Radisson Royal Hotel, Dubai is one of Bond Interiors' prestigious projects located at a premium location on Sheikh Zayed Road. Starting with the lobby of the hotel, the design is a weave of several materials that have been carefully selected to create the concept ambience. Below are the names of more hotel examples done by Bond Interiors: z Desert Island Resort & Spa z Renaissance Hotel Dubai z Nilona Marriot, Dubai z Oceanic Khorfakkan Resort & Spa

THE HOTEL SHOW EXHIBITOR NEWS

SLEEP HIGH A GLORIOUS HISTORY

A leader in the field of the manufacture and distribution of sleeping systems with global standards and performance.

leep High's brand is paramount in the world of manufacturing and developing sleeping systems. Established in 1960, today it is the oldest and largest Saudi manufacturer and retailer of mattresses, beds and box boards, pillows, bed linen and other accessories. As one of the pioneers in the field of high quality beds and mattresses, Sleep High’s line of premium beds and headboards are well regarded in the hospitality industry. New products launched by Sleep High include the Imperial and Majestic mattress ranges. The Imperial mattress, with its pocket spring core, offers even support to the whole body, while the special layer of 5 cm natural latex offers the best in comfort and relaxation. The Majestic range also has the support of a high quality pocket spring core as well as 5 cm special memory foam top, which supports by taking the shape of the body and by relieving pressure from the main areas of the body. Among Sleep High’s bestsellers are the Continental, Marygold, Special Pedic, Jumbo and International ranges. The company supplies international brands and cites local manufacturers as it competitors. According to Sleep High board member Fouzan A. Abdul Jawad: “As an international supplier, one of the key challenges we foresee is convincing customers to buy the products while there are local products in the market. We have to qualify products without affecting the image or going into price wars.” Over the next year, Sleep High will focus on projects in the hospitality industry, while growing its range of special mattresses and hybrid options, increasing the presence of eco-friendly lines, and focusing on coolness and temperature control.

DID YOU KNOW? • In 1962, Sleep High was formally established under the name, Arabian Spring Mattress Factory .as the first industrial establishment that obtained a license for manufacturing spring mattresses in the Kingdom of Saudi Arabia. • In 1983, Sleep High was conferred with the International European Furniture Award in France, for excellence in manufacturing spring mattresses. • In 1984, Sleep High was awarded (for the second time) the International European Furniture Award in Germany, for technological excellence in manufacturing spring mattresses. • In 1994, Modern Foam Products Factory (High Foam) was established to increase the range of the company's products by adding the various foam shapes and products that the factory produces, with different sizes and densities. • In 2000, Sleep High was awarded ISO 9001: 94 and thereafter ISO 9001: 2000, and was the first spring mattress company in Middle East to obtain this Certificate. • Sleep High launched new brand 'Sleepee' in 2006 to fulfil the requirements of the low-cost market. • Sleep High achieved the quality certification ISO 9001 for the last 10 years.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

THE HOTEL SHOW EXHIBITOR NEWS

QUALITY, SERVICE AND INTEGRITY: SAMUELSON FURNITURE Samuelson Furniture is renowned for beautifully crafted furnishings. Now in its fourth generation, Samuelson offers inspired designs for hospitality use.

hether it is casegoods or seating for 4 and 5 star projects, customised or standard, the Samuelson team provides the finest service and goods from both domestic and off-shore manufacturing. No matter the style, each and every piece has an inspired design and heirloom quality, which is a trademark of the Samuelson Furniture brand. The Samuelson team assures the highest quality service and a commitment to provide superior quality furniture, sure to be celebrated by the users. The business was founded in 1935, in a location that some thought of as 'out in the country' in Paterson, New Jersey. Much has changed since then, but what has remained throughout the passage of time are the basic principles of quality, leadership in design and integrity that serve as the

foundation of this company. Expansion in recent years includes offices, staffing and key factory relationships in the United States and China. Samuelson's team in New Jersey comprises dedicated personnel, some of whom have been with the company for over 40 years at its 4,645 square metre facility. The companyâ&#x20AC;&#x2122;s team in China includes of full-time quality control staff and a General Manager. Both the China and domestic production provide manufacturing options tailored to the needs of individual projects. The company has representation throughout the United States, Eastern Canada, United Arab Emirates and the Middle East region. They provide in-house CAD design, drawings, model-making and concept development. Talented

wood working, extraordinary finishes and the finest quality upholstery enable them to execute the vision provided by the designer at proper cost and value to the client. Onsite quality control staff oversee its 23 point QC standards to be met prior to shipping.

THE SUITE - THE NEW 8248 WARDROBE, DRESSER AND DESK COMBINATION Sensibility, good looks and the finest quality combine in new the 8248 wardrobe, dresser and desk set. With angled doors and clean modern lines, the dresser and wardrobe are functional elegance at its best. Combining with a smooth sweeping movement of the desktop as it gracefully wraps the room creates a casegood piece destined to compliment the most distinguished hospitality projects.

SEPTEMBER 28-30, 2014

THE HOTEL SHOW

THE HOTEL SHOW EXHIBITOR NEWS

MEET THE INTERIOR SPECIALIST Stylis Hotel Solutions provides innovative space solutions customised to their clients’ needs and expectations.

true specialist in the manufacturing and installation of interior concepts (FF&E), Stylis Hotel Solutions has earned a reputation for creating dynamic, creative ideas that never fail to meet or exceed the uppermost operational standards in hotel functionality, maintenance, environment and safety. The main area of expertise for Stylis is a factory manufacturing facility and the supply of furniture specifically suited to the hospitality sector, while ensuring exclusive and unique hotel furniture designs, with a wide range of finishing options available. Since its establishment in 2002 with the European furniture manufacturer, Nowy Styl Group, the company continues to expand internationally with offices in Dubai (UAE), Jeddah (Saudi Arabia) and Krosno (Poland). Hesham Ibrahim, CEO at Stylis explains, “When a client decides on a Stylis solution, they can be guaranteed that we have considered every aspect of the work in hand, such as comfort, ergonomics, space optimisation and overall costs. We listen carefully to our clients’ suggestions before we prepare our offer

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

and pay close attention to the functional layout of rooms, and the potential of the space available.” While the Stylis designers create optimal furniture solutions, their dedicated installation and servicing team ensures flawless on-time project delivery, with minimum inconvenience. Each project is a process, which these professionals conclude by successfully installing the perfectly suited solution for any hotel, anywhere in the world. To guarantee complete customer satisfaction, Stylis delivers a thorough step-by-step service for the duration of all projects. The work with their clientele all the way from the initial consultation and visualization to delivery, installation and aftersales service. Stylis ensures a full after-sales service, including guaranteed availability of all spare parts and a 5 year warranty against manufacturing defects. Shop drawings, 3D shots and panoramic views are provided for ceilings, flooring, walls, power outlets and lighting layouts. Clients are supplied with sample material boards and technical reports that are provided periodically, with photos throughout the production process.

KEY BENEFITS OF WORKING WITH STYLIS When it comes to hospitality design, there is certainly no shortage of designers or furniture manufacturers in the industry, however what sets Stylis apart from many suppliers is that they can offer the service of both design and product with factory capabilities to supply any size of project. Stylis employs highly talented artisans who have a very close relationship and involvement with the manufacturing and design process. The focus is not on selling a design, but instead on the quality and functionality of the product. “Each hotel project is an individual and unique case and we assess and consider the client’s perspective, budget and personal choices,” explains Ibrahim. “We consider our design style to be a mixture of modern contemporary with an oriental feel, however, the flexibility of our carefully designed modular system allows for infinite choices to fit any space or area. We pride ourselves on many years of delivering perfectly tailored solutions to satisfy the diverse needs of our clients,” he concludes.

THE HOTEL SHOW EXHIBITOR NEWS

YOUR INTERIOR CONTRACTOR Art Line is a renowned interior contracting company, founded in 1999. It has operations in the MENA region with offices in Jordan, Lebanon, Qatar, the UAE, Algeria and KSA. It also has presence in China, Spain and the UK.

ith headquarters in Amman, Jordan and main regional office in Dubai, UAE, Art Line is able to serve the entire Middle East and GCC countries through their distinguished subcontractors. Art Line provides turnkey solutions for projects in interior works, finishing and furniture. Their scope of work includes: • Furniture fitting and equipment • Joinery, finishing and fit out • Design and build • Value engineering Art Line has been awarded one of the biggest Marriot Complexes in the world, located in Algeria with an approximate area of 340,000 square metres

with 1,400 rooms. They have also been awarded the first Nobu 7 Star Hotel in the region in Riyadh, KSA, distinguished by its unique designs and its well-known and international restaurants. The most recent important achievements and projects awarded to them include: • Rotana Hotel in Amman, Jordan, a 5 star hotel with an approximate area of 70,000 square metres and a capacity of 420 rooms located in a 50 floor tower. • The Al-Obaikan project in Riyadh, KSA, is a mixed-use tower with offices, also including a Hilton Hotel. It is 117 metres in height, with a capacity of 204 rooms.

SEPTEMBER 28-30, 2014

THE HOTEL SHOW

THE HOTEL SHOW EXHIBITOR NEWS

THE ONE-STOP SHOP

F1 INFOTECH plans, designs, migrates and implements IT infrastructure solutions for all hospitality environments, offering the best breed of products for every requirement when it comes to technology integration.

MEET OUR CLIENTS

1 Infotech provides end to end solutions on hotel management software. Infor is its core product and Sky Software and the ORCHID passport scanning solution are integrated solutions to all international HMS / PMS solutions. F1’s Infrastructure has grown from being a regional player to having an international footprint. In the coming years, F1’s focus is to deliver costeffective state-of-the-art technologies that will reduce operational costs (opex) and focus on maximising footprints in MEA and APAC.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

F1 is launching a new passport reader concept – ORCHID, which will cater to hotels, hospitals and duty free shops, which allows organisations to secure guest data effectively by saving time. In the hotel industry, for example, the ORCHID reader for passport verification is quickly becoming one of the most essential tools at reception, used for guest check-ins in a speedy and professional manner. The system can assist Government authorities or respective agencies to update their guest details on a regular basis.

In 2015, F1 will be launching its own products on RFID that will allow hotels to tag and control their assets more effectively considering both operations and costs. F1 is a Gold Partner with Infor, which is their highest level of partnership. Infor is the Platinum partner with F1 Infotech at this year’s Hotel Show. Infor is among the top enterprise software companies, helping 70,000 customers in more than 200 countries and territories to improve operations, drive growth and quickly adapt to changes in business demands. Infor Hospitality is designed to address the specialised requirements of hotels, resorts, casinos, and Government lodging agencies. with a full suite of financial and operational applications that help you manage the online and guest experience.

MEET US AT THE HOTEL SHOW

The only one stop IT Solution provider in MEA and APAC

ENTERPRISE SOFTWARE DIVISION ENTERPRISE IT INFRASTRUCTURE DIVISION DESIGN AND CONSULTATION DIVISION

STAND # 8D210

Proudly presenting For more information: info@f1infotech.net Ph: 04 4576500 / 050 3266823

www.f1infotech.net

PLATINUM SPONSOR

THE LEISURE SHOW A GROWING INDUSTRY

POTENTIAL OF THE LEISURE INDUSTRY

The Leisure Show provides a platform for companies to meet with designers, architects, contractors and the decision makers responsible for the leisure projects and facilities in the MENA region.

he Leisure Show, soft launched in 2013, is back this year in a much bigger way. This doesn’t come as a surprise to anyone, since the leisure and outdoor industry has been growing exponentially and now accounts for close to 70% of travel and tourism spend in the GCC. The global industry’s growth is serious business . For instance, the world market for instance, for theme parks is expected to reach about AED 116 billion by 2017, according to a report by Global Industry Analysts. Several new projects are coming up in the UAE, Saudi Arabia, Qatar and Oman and the region is set to witness a remarkable growth in the entertainment sector in the near future. According to experts there is a lot of untapped potential in this industry in the UAE and the MENA region. Emirates such as Fujairah and Ras Al Khaimah offer a lot of opportunities to develop leisure and outdoor activities which could cost less than the main attractions in the UAE. The UAE is one of the biggest growth market for sports and fitness equipment in the region. Furthermore, hotels, in both the luxury and business sectors, are increasingly investing in their spa, sports and recreational facilities to differentiate their offering in a competitive market. The Leisure Show 2014 will cater to four main sectors – Outdoor Design, Furniture & Lighting, Pool, Spa, Sports & Fitness, and Recreational Fun and Adventure. The spa industry across the UAE is worth in excess of AED 2.6 billion, with the hotel and resort spa market responsible for a retail value of AED 1.2 billion. As new hotel and resort properties, along with luxury independent spa destinations continue to be built across the GCC, the scope for growth and investment is immense. With the opening of IMG World of Adventure plus the announcement of Six Flags Park coming to Dubai in 2017, the region is attracting foreign companies looking to tap into world-class business opportunities. With the FIFA World Cup less than 9 years away, the sport and fitness industry is also feeling the buzz of investment and business opportunities. Worth an estimated AED 180 billion to the MENA region, the sports and fitness industry is a key economic driver of the region’s economy.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

116

AED

BILLION

EXPECTED VALUE OF THEME PARKS GLOBALLY BY 2017

AED

2.6

BILLION VALUE OF SPA INDUSTRY ACROSS THE UAE

UPCOMING PROJECTS IN THE GCC

z Mall of the World District, Dubai: With an estimated cost of AED 25 billion, the park is projected to be completed by 2024. z IMG World of Adventure, Dubai: Located within the City of Arabia, this project has an estimated cost of AED 4 billion. z Theme Park Complex, Near Jebel Ali Port, Dubai: The Park is scheduled to open in 2017, with an estimated cost of AED 10 billion. z Adventure Island, Qatar: This indoor theme park, which is being constructed as a part of the Oasis Mall project, is scheduled to open in 2017. It is being built at an approximate cost of AED 1.1 billion. z Majarat O-man, located between Muscat and Sohar: This indoor theme park, which is being built at a cost of close to AED 381 million, will open in mid-2016.

THE LEISURE SHOW A GROWING INDUSTRY

DID YOU KNOW? Almost 8,000 of The Hotel Show visitors who attended in 2013 were looking to source leisure products. 7% had

a budget responsibility of more than AED 3.67 million. The leisure and outdoor industry has been growing exponentially over the past few years and now accounts for over

70% of the total travel and tourism spend in the GCC. The value of the leisure and entertainment projects being constructed in the GCC is close to

AED 267.9 billion.

SEPTEMBER 28-30, 2014

THE HOTEL SHOW

THE LEISURE SHOW A GROWING INDUSTRY

GAMES FOR FREE TIME Guzzi Eugenio is a leading company in the manufacturing of elastic trampolines for entertainment.

uzzi Eugenio has been in the field of entertainment for more than 25 years and has become known for its quality and service. Their main product, known as the elastic trampoline, is strong and safe, using a thick iron frame and flame retardent materials. It is suitable for both indoor and outdoor use as the metal strcuture is hot galavanised by immersion and certified by TUV from Germany. The company is very proud of its reliability because of the quality of their products and their service and assistance. Guzzi Eugenio is one of the top suppliers globally, as they can provide any spare part for all types of commercially available trampolines. So, any time any customer is in need, they are ready to help in the quickest time possible. The company also provides other games including inflatable slides and castles, for outdoor activities, either next to the beach or in a park, playground labyrinths, soft-plays and swimming pool balls. These are interesting additions to accompany their main games. Guzzi customers include indoor/outdoor parks, as they can supply a wide variety of games that can be adapted for both environments. Their games are often enjoyed by adults and children alike, in locations such as restaurants and hotels. Their customers also include smaller premises that like to provide entertaining activities for families.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

THE HOTEL SHOW EDUCATION PARTNER

ACADEMIC PROGRAMMES As Glion is accredited by the New England Association of Schools and Colleges, the following academic programmes are based on the American university system. Intakes are every January and July. UNDERGRADUATE PROGRAMMES z Bachelor of Business Administration (BBA) or Bachelor of Arts (BA) (3½ years, including 5 academic semesters and 2 internships).

LEARN HOSPITALITY THE SWISS WAY

Glion Institute of Higher Education (GIHE) is a private Swiss institution that offers undergraduate, graduate, and postgraduate programmes in the field of hospitality.

lion offers programmes in the fields of international hospitality management, tourism, and event, sports, and entertainment management. Located in two different Swiss campuses one in Glion, above the famous resort of Montreux on the shores of Lake Geneva, and one in Bulle, in the heart of the Gruyère region, which is famous for its culinary specialties, Glion has the unique advantage of offering its international students an ideal, safe, and multicultural educational environment. Glion’s new London campus opened its doors to students in August 2013. Glion London is a branch campus with the same programme structure and ethos as Glion Switzerland. Glion London is hosted at the University of Roehampton, less than 30 minutes from London’s Waterloo station, and approximately 40 minutes from central London.

ACCREDITATION GIHE is accredited at university level by the New England Association of Schools and Colleges (NEASC) through the Commission on Institutions of Higher Education in the United States.

RANKING The Institute is ranked by industry hiring managers

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

of luxury hotels, among the top 3 hospitality management schools in the world for an international career (TNS, Global Research, 2013). The Ministry of Higher Education and Scientific Research (MOHESR) of the United Arab Emirates (UAE) has added GIHE to its global list of recommended higher education institutions. Students accepted into Glion can now apply for UAE scholarships to complete studies.

MISSION GIHE offers management-focused programmes for the hospitality and other service industries. With an emphasis on both didactic and craftbased learning, Glion is European in its outlook, Swiss in its work ethos, American in its educational approach, and multinational in its student body. All programmes emphasise the development of generic thinking skills, understanding of contemporary management theory, and the integration of theory and practice. The 'Glion Spirit' and Glion’s academic programmes prepare students for rapid progress to international managerial positions. Glion will be hosting a session on ‘Nationalisation - Gender Balance and the International Workforce Challenges’ on the 30th of September, at 3:00pm at the Vision Conference.

z Diploma in Hotel and Restaurant Operations – 18 months, including 2 academic semesters and one internship.

POSTGRADUATE PROGRAMMES z Postgraduate Diploma (PGD) (1½ years, including 2 academic semesters and 1 internship) or Postgraduate Higher Diploma (PGHD) (two years, including 3 academic semesters and 1 internship). MASTER’S PROGRAMME Responding to the need for more highly qualified managers in the service industries, Glion offers prominent MBA and Master’s programmes. By acquiring key managerial skills, students will gain a competitive advantage to succeed in this rapidly evolving global industry. In addition to the campus-based graduate programmes, Glion offers the first 100% online MBA in International Hospitality and Service Industries Management.

THE HOTEL SHOW VISION CONFERENCE

THE VISION CONFERENCE The conference will bring together 86 experts from the hospitality and hotel industry to highlight and discuss various trends and topics from 28th-30th September 2014.

FREE ENTRY

he Vision Conference, which will be held as part of The Hotel Show 2014 will have 86 international and regional pioneering industry experts, who will share their knowledge, best practice and vision for the hospitality and leisure industries, both now and in the future. The Vision Conference will broadly focus on several key areas: • SHAPING THE FUTURE • SUSTAINABILITY FROM THE GROUND UP • A CULTURE BUILT FOR SUCCESS • ENSURING A SUCCESSFUL BUSINESS • EMERGING MARKETS Christine Davidson, The Hotel Show Event Director, said, “We are confident the programme will not only inspire the audience, but ensure they come away with a greater understanding of global and regional hospitality industry trends. We will also explore emerging markets, address destination marketing, tourism infrastructure and theme parks, and the importance of F&B.” Michel Jost, Executive Chef Yas Viceroy Abu Dhabi, who will be one of the key speakers at The Vision Conference, added, “In a fast growing market like the UAE, attending The Hotel Show is not an option, it’s a given. The UAE is probably going to have the fastest growth ever seen in hospitality over the next 6-8 years. For those in hospitality who consider they have only a limited time for networking, and to really see what the competition is doing, The Hotel Show should not be missed. Slowing down a few days may offer the reward of going faster in the future.” Michel Jost will be speaking on Day 3, 30th September, at the Talent Management, Leadership, Retention and Reward session, at 3:45pm.

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

HALL 2

RUSSEL SHARPE, COO for Citymax Hotels

TIINA BERGMAN, Managing Director at Table4Me

LAURENT A. VOIVENEL

SUMATI MURARI

Chief Operating Officer HMH - Hospitality Management Holdings

Vice President - Hotels & Hospitality Group MEA, JLL

THE HOTEL SHOW VISION CONFERENCE DAY 1: SUNDAY 28TH SEPTEMBER 11.00am

KEYNOTE Issam AbdulRahim Kazim, Chief Executive Officer, Dubai Corporation for Tourism and Commerce Marketing

11.15am - 11.45am

PRESENTATION

Hotel development hotspot Middle East Caroline List, Sales & Product Manager, TOPHOTELPROJECTS 12.00pm - 12.30pm

PANEL

Trends in hospitality and leisure industry Chair: Rahul Odedra, Editor, Hotelier Middle East Marc Bennett, Senior Vice President, International Operations, Dubai Corporation of Tourism and Commerce Marketing Andrew J. Fay, President & Chief Operating Officer, Gettys Group Christopher Hewitt, Senior Consultant, TRI Hospitality Consulting Guy Wilkinson, Managing Partner, Viability Julia Monk, Senior Principal, Director of Hospitality Interior Design, HOK Fredrik Reinisch, Regional General Manager, UAE & Seychelles, JA Hotels & Resorts Andre Saade, Multi-Property General Manager, Marriott International Rabih Feghali, Director of Business Development, Roya International 12.45pm - 1.15pm

PRESENTATION

Mega events and legacy Philip Wooller, Area Director, Middle East & Africa, STR Global 1.30pm - 2.00pm

PANEL

What should hoteliers really expect from Expo 2020 and the FIFA World Cup 2022? Chair: Guy Wilkinson, Managing Partner, Viability Chris Sims, Deputy Chairman, Savills Northern Gulf Mohamed Awadalla, CEO, TIME Hotels L.L.C. Ammar Kanaan, Corporate Director of Operations & General Manager, Auris First Central Hotel Suites David Brown, General Manager, Fraser Suites Michel Jost, Executive Chef, Yas Viceroy Khamis Kazzaz, General Manager, Radisson Blu Resort, Sharjah 2.15pm - 2.45pm

Development & growth of mid-range hotels Chair: Russell Sharpe, Chief Operating Officer, Citymax Hotels Yousuf Lootah, MBA, Exec. Director Tourism Developments & Investments, Dubai's Dept. of Tourism & Commerce Mktg. Christopher Hewitt, Senior Consultant, TRL Hospitality Consulting Laurent A Voivenel, CEO, HMH (Hospitality Management Holdings) Sumati Murari, Vice President - Hotels & Hospitality Group, JLL Middle East & Africa Steven Miller, Senior Grohe Vice President, Business Development, Shapoorji Pallonji International

3.00pm - 3.30pm

PRESENTATION

High growth challenges and opportunities Grant Salter, Director, Head of Travel, Hospitality & Leisure Advisory, Deloitte Corporate Finance Ltd. 3.45pm - 4.15pm

PANEL

Future trends interior design for hospitality, F&B and leisure Chair: Annamaria Lambri, Associate Professor of Architecture & Interior Design, AUD Andrew J. Fay, President/Chief Operating Officer, Gettys Group Marcos Cain, Director/Founder, Stickman Design Julia Monk, Senior Principal, Director of Hospitality Interior Design, HOK Diane Thorsen, LEED AP BA(Hons) IIDA, Principal Design Director, Perkins+Will Kai Schukowski, Hotel Manager, Kempinski Hotel Ajman Simon P Turton, Head of Accessibility & Design, Ebdaah 4.30pm - 5.00pm

PRESENTATION

How to achieve full occupancy - casestudy London Olympics Donna Taylor, Director, Village and Games Services 5.15pm - 5.45pm

PRESENTATION

How to cope with challenges in food safety & regulatory compliance Bobby Krishna, Principal Food Inspection Officer - Food Control Department, Dubai Municipality 6.00pm - 6.30pm

PRESENTATION

Women in hospitality leadership Stephanie Aboujaoude, Area Director, Marketing - Middle East & sub-Saharan Africa, The Rezidor Hotel Group 6.30pm - 7.00pm

NETWORKING Conference Hosted by Jeff Price, Jeff Price Media

SEPTEMBER 28-30, 2014

THE HOTEL SHOW

THE HOTEL SHOW VISION CONFERENCE DAY 2: MONDAY 29TH SEPTEMBER 11.00am

KEYNOTE

11.15am - 11.45am

PRESENTATION

Evolution in Yacht Hotels Michael O'Brien, Director, The Monday Hotel Group Hans Niemi, Director, Suborn Hotels 12.00pm - 12.30pm

PANEL

Theme parks and leisure facilities to meet growing demand Michael Andrew Haimson, Technical Director, Construction & Projects, Ferrari World George Walker, Creative Director, Farah Leisure Parks Management LLC Lennard Otto, General Manager, Wadi Adventure Prakash Vivekanand, Managing Director, Amusement Services International LLC 12.45pm - 1.15pm

PANEL

Managing successful hotel developments (leases, franchise, MANchise, contract) Chair: Christopher Hewitt, Senior Consultant, TRI Hospitality Consulting David Vely, Senior Vice President Development Middle East, Africa & India, Premier Inn International Whitbread Hotels & Restaurants International Peter Janssen, CEO, Landmark Hotels & Suites Guy Wilkinson, Managing Partner, Viability 1.30pm - 2.00pm

PRESENTATION

A 'WOW' customer service starts with the basics Nasif Kayed, Managing Director, SMCCU 2.15pm - 2.45pm

PANEL

The benefits of sustainability regulations and standards Amelie Zegmout, Hospitality Programme Ambassador, EGBC 3.00pm - 3.45pm

PANEL

Sustainable hotel - is it possible? Chair: Gary Wright, Editor, The Big 5 Christiane Abu Zeidan, Corporate Director of Environment, Health & Safety, Rotana Hotel Management Corporation PJSC Rohit Salunke, Director of Engineering, Sofitel Sandrine Le Biavant, Director, Consultancy, FARNEK Iftikhar Hamdani, General Manager, Ramada Chiara Cantono, Architect, Head of WT Studio Jennifer B. Houchaime, Hospitality Consultant, Roya International Hospitality & Leisure Consultants Ibrahim Al Zubi, Head of Sustainability, Majid Al Futtaim Properties LLC Shadi Bakhour, General Manager, Canon Emirates 4.00pm - 4.30pm

PRESENTATION

Reducing the long term impact on energy, water, waste John Farrell, Director, XCO2 Energy 4.45pm - 5.15pm

PRESENTATION

Closing the gap: Developing homegrown F&B concepts that can rival international franchises Salem Bin Dasmal, Founder, Silver Spoon Investments 5.30pm - 6.00pm

PANEL

Why Saudi Arabia is worth long term investment Munthir M. Al-Ansari, Director General of Tourism Information and Research Centre (MAS), Saudi Commission for Tourism and Antiquities Samer Abou Aleiwi, General Manager, Al Mashreq Boutique Hotel Ismail Al Kamal, Director, Al Kamal International Interior Design & Contractors Jerad Bachar, Strategic Planning Consultant & Development Manager, Saudi Exhibition & Convention Bureau 6.00pm - 7.00pm

NETWORKING Conference Hosted by Jeff Price, Jeff Price Media

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

THE HOTEL SHOW VISION CONFERENCE DAY 3: TUESDAY 30TH SEPTEMBER 11.00am 11.15am - 11.45am

KEYNOTE: "Driving direct bookings in the digital age" Martin Kubler, International Hospitality Consultant, iconsulthotels PANEL

Architecture, build and landscaping for the future

12.00pm - 12.30pm

Chair: Nick Ames, Editor, Middle East Architect Magazine Bart Leclercq, Head of Structures Design, WSP Phil Jaffa, Design Principal and Founder, Scape Design Associates Julia Monk, Senior Principal, Director of Hospitality Interior Design, HOK Karim Benkirane, Head - Design & Development, MERAAS Holding PANEL

Realising the true power of f&b

12.45pm - 1.15pm

Chair: Devina Divecha, Editor, Caterer Middle East Michel Jost, Executive Chef, Yas Viceroy Christian Gradnitzer, Corporate Director Culinary, Jumeirah Group & The Restaurant Group Tiina Maija Bergman, Managing Partner, Table4Me Salem Bin Dasmal, Founder, Silver Spoon Investments Shyam Sundar Bhaskaran, Food & Beverage Director, Sport City Daniel During, Principal & Managing Director, Thomas Klein International Lynn Bellinger, MD, Purple Hospitality PRESENTATION

Dare to differentiate: achieving sustainable spa and wellness profitability 1.30pm - 2.00pm

Emlyn Brown, Director - Spa Operations, GOCO Hospitality PANEL

All things digital & shifting the focus to direct bookings

2.15pm - 2.45pm

Chair: Martin Kubler, International Hospitality Consultant, iconsulthotels Saahil Mehta, Managing Director, ResNet World Ali Hashmi, Industry Manager - Travel & Government, Google MENA Tiina Maija Bergman, Managing Partner, Table4Me Amer AlHalabi, Regional Manager MENA, HotelsCombined Eric Rogers, Regional Head EMEA, FCS Computer Systems PANEL

How to ensure a superior guest experience

3.00pm - 3.30pm

Mohammed Rizwan, Director of Information Resources, JW Marriott Marquis Hotel Greg Beatty, Chief Operating Officer, DOCOMO InterTouch Ltd. Alana Witte, Director, Middle East & Africa, Revinate Lisa Apolinski, Founder & CEO, 3 Dog Write Inc. Santhosh Nair, Director of IT, Radisson Royal Hotel Hossam Megahed, CEO, IPMagix Wael Othman, Corporate Director of IT & Business Solutions, Rotana Hotel Management Corporation PJSC PRESENTATION

Nationalisation - gender balance and the international workforce challenges 3.45pm - 4.15pm

Mary Farmer, Faculty & Program Director, Glion Online PANEL

Talent management, leadership, retention and reward

4.30pm - 5.00pm

Chair: Michel Jost, Executive Chef, Yas Viceroy Mary Farmer, Faculty & Program Director, Glion Online Lisa Apolinski, Founder & CEO, 3 Dog Write Inc Laurent Chaudet, General Manager, Pullman Deira City Centre Philippe Montaubin, Cluster General Manager, Novotel - Ibis - Adagio, Al Barsha Andre Saade, Multi-Property General Manager, Marriott International Lynn Bellinger, MD, Purple Hospitality PRESENTATION

Racing Disneyland - the evolution of themed vacations

5.15pm - 5.45pm

George Walker, Technical Director - Construction & Projects, Ferrari World Michael Andrew Haimson, Creative Director, Farah Leisure Parks Management LLC PANEL

The future of FM in hospitality

6.00pm - 7.00pm

Chair: Ali Al Suwaidi, Executive Director, Ejadah Asset Management Group Abu Dhabi / Board of Director, MEFMA Jason Ruehland, Managing Director, Emrill Services Sandrine Le Biavant, Director, Consultancy, FARNEK Robbie Cameron, Head of FM, Chicago James Hewitson, Resident Manager, Anantara Dubai The Palm NETWORKING Conference Hosted by Jeff Price, Jeff Price Media

SEPTEMBER 28-30, 2014

THE HOTEL SHOW

THE HOTEL SHOW VIP & BUYERS CLUB LOUNGE

THE EXCLUSIVE CLUB

The VIP & Buyers Club at The Hotel Show 2014 is an exclusive invitation only programme, that allows key business buyers and decision makers to network, meet and engage with exhibitors with fellow colleagues in a luxurious and exclusive lounge at the exhibition.

he VIP & Buyers Club is created by Greenline Interiors. Established in 1976 in Dubai, United Arab Emirates by architect and interior designer Mr. Samir M. Badro, Greenline Interiors (GLI) has grown into an international corporate network over the years and has a presence in 12 cities, with more than 1,500 professionals in various specialisations. Greenline Interiors is consistently dedicated to the highest international technological standards in interior design, manufacturing and the contracting of high quality turnkey interiors by deploying all its resources and maintaining professional workmanship in order to deliver unsurpassable quality of its products. Greenline’s versatility ranges from projects in the sectors of hospitality and public areas, to palaces and

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

private residences. The company has collaborated with some of the finest hotel operators in the world such as Fairmont, Hilton, Wyndham, Jumeirah, Rotana, Starwood, Marriott, Accor, Kempinski, Anantara and many others. Some notable projects in Greenline’s portfolio include over 22 luxurious palaces for the Royal ruling families of the UAE, the Presidential Library in Texas and the private quarters of former President George Bush (Senior), the Sheraton Hotel Edinburgh, the Vendome Hotel ,Paris, the Emirates First and Business Class Lounges at Dubai International Airport, the 7 star Conference Center in the Emirates Palace hotel in Abu Dhabi, and the world renowned 7 star Burj Al Arab in Dubai – just to name a few.

HALL 2

THE HOTEL SHOW FEATURES

DUBAI EYE BROADCASTS ‘LIVE’ FROM THE SHOW The Hotel Show Dubai is pleased to acknowledge Dubai Eye as the Official Radio Sponsor of 2014. Lucy Taylor and Mark Lloyd will be broadcasting The Travel Show LIVE each day and you can expect to hear from industry professionals and exhibitors on the latest product launches and insights from the industry.

VISIT THE PAVILION STAND PC40, ENTRY VIA HALL 6.

TIME

SESSION

SPEAKER

COMPANY

DAY 1 WT Studio 12.00pm-12.30pm

Future hotel, sustainable vision by WT Studio

12.45pm-1.45pm

Careers and Training Networking hour

2.00pm-4.00pm

DUBAI EYE ‘LIVE’ Travel Show broadcast

DAY 2 Caschera SPA 12.00pm-12.30pm

SPA Management and SPA franchising Made in Italy

12.45pm-1.45pm

Careers and Training Networking hour

2.00pm-4.00pm

DUBAI EYE ‘LIVE’ Travel Show broadcast

Caschera SPA, Paolo Caschera, Owner

DAY 3 Green Globe 12.00pm-12.30pm

The Rise of Sustainability in the Middle East

12.45pm-1.45pm

Careers and Training Networking hour

2.00pm-4.00pm

DUBAI EYE ‘LIVE’ Travel Show broadcast

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

Green Globe, Guido Bauer, CEO

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A COMPANY OF AL KHAYYAT INVESTMENTS -

THE HOTEL SHOW OFFICIAL PREVIEW

SUPPORTERS & SPONSORS Thank you to all of our media, a global network of some of the world’s leading hotel and hospitality publications, our Knowledge Partners, Sponsors and the DTCM for making the 2014 show a success! STRATEGIC PARTNER

EXCLUSIVE MEDIA PUBLICATIONS

KNOWLEDGE PARTNERS

OFFICIAL RADIO PARTNER

KEY SPONSOR

THE HOTEL SHOW

SEPTEMBER 28-30, 2014

OFFICIAL TV NEWS BROADCASTER

VIP & BUYERS CLUB LOUNGE HOST

EDUCATION PARTNER

SUSTAINABILITY PARTNER

SPONSOR

THE HOTEL SHOW OFFICIAL PREVIEW MEDIA PARTNERS