SPEAKERS
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FIONA ALEXANDER
TAMERA DARWYNE
Senior Director, Head of Workplace SEA CBRE Singapore
Director, Workplace SEA CBRE Singapore
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“There is nothing permanent except change” Heraclitus
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Show of hand – Who is working in a different city or different country to their place of birth?
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CHANGES HAPPEN AROUND US – EVERY DAY
And let’s address the elephant in the room..
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WHAT THIS MEANS FOR THE WORKPLACE EVOLUTION
Remote / Hybrid Working COMMON RESEARCH FINDINGS • • • •
Employees prefer some degree of flexibility Average 2-3 days WFH/WFO per week Face to face interactions remain important Greater emphasis on health & wellness
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2020 onwards
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NEW ECOSYSTEM OF WORK
Home
Satellite Offices
Head Office In Transit Coffee Shops
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Work can happen anywhere, everywhere 8
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WHAT IS THE OFFICE FOR?
• RETHINK … THE PURPOSE OF OFFICE • REDESIGN … SPACE, TECH & SERVICES • REFRESH … EMPLOYEE EXPERIENCE!
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IN THIS INCREASINGLY COMPLEX, MOBILE WORLD…
WHAT WILL PULL US TOGETHER?
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IT IS OUR SHARED BELIEFS AND VALUES
Culture needs to be established and communicated, in order to shape perception, behaviours and drive change
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THE VIETNAMESE WORKING CULTURE
❖ Hierarchical culture based on age, position ❖ Decisions are made at the top ❖ Personal relationship plays a large role
❖ Trust is built socially outside the office ❖ Home is not always a conducive place to work ❖ And change takes time!
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“Change before you have to”
Jack Welch
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HOW WE APPROACH CHANGE CBRE’S HIERARCHY OF WORKPLACE NEEDS
1. PERFORMING BETTER
• Talk when people are ready to listen
2. WORKING DIFFERENTLY
• Inspire and support change – rather than manage it • Every real estate/design step is also a change step
3. FOOD | TRAVEL | PARK | MOVE
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OUR CHANGE PHILOSOPHY & PROCESS PLACE PEOPLE AT THE CORE OF CHANGE THINKING
Change Strategy & Plan
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Change Execution
Go Live Support
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Post Occupancy Review
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HOW WE MANAGE CHANGE WITH DISRUPTION
RETURN TO WORK PLAYBOOK
• Leveraging our dedicated Covid-19 Resource and Research Center REMOTE WORKING TIPS
• Conducting research and benchmark analysis with clients across different industries
MATTERPORT SITE TOUR
• Organizing virtual site tours via Matterport to showcase 360-degree view of built environments
• Setting up virtual feedback walls to continuously engage with employees
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STAFF FOCUS GROUP MURAL
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OUR TOOLS TO DELIVER VIRTUALLY
• Leverage multifaceted technology platforms to remotely deliver content
• Minimal disruption in our delivery process • Ensure participation and engagement virtually regardless of group size.
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TEAMS 17
MENTIMETER
MIRO
SLIDO © 2021 CBRE, INC.
BEHIND THE SCENE OF WORKPLACE TRANSFORMATION Happy employees
New office Flexible working
Resilient organisation
LEADERSHIP PLACE
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PEOPLE
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PROCESS
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CHANGE MANAGER
What my friends think I do
What my mom thinks I do
What society thinks I do
What my team thinks I do
What I think I do
What I actually do
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“ToTITLE improve is to change, to be perfect is to change often”
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Winston Churchill
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PANEL DISCUSSION
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THANK YOU FOR JOINING US
For more information regarding this presentation please contact: CBRE Vietnam Co., Ltd. – Research & Consulting T: +84 28 3824 6125 | E: research.vietnam@cbre.com