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NE W LO OK B O G O ! WHAT IS dōTERRA BOGO WEEK? BOGO = BUY ONE GET ONE FREE During BOGO week (Monday 16th-Friday 20th Nov), a Buy-One-Get-One-Free (BOGO) offer will be announced at 10 am AEDT /12 pm NZDT. Each daily BOGO offer is only available until 11.59pm AEDT/1.59am NZDT. Back by popular demand our BOGO BOX will be available to purchase on Monday16th Nov at 10am AEDT /12pm NZDT for one day only or while stocks last. From Tuesday 17th November until Friday 20th November, at 10am AEDT /12pm NZDT a Daily BOGO Offer will be announced each day.
NEW LOOK BOGO – WHAT HAS CHANGED? There are now THREE WAYS you can BOGO (Buy One Get One Free). 1) You can participate by purchasing the DAILY BOGO OFFER – Check the announcement (via Social Media, Website or Email) in the morning at 10 am AEDT/ 12 pm NZDT each of the promotion week and order the BOGO offer. 2) You can purchase the BOGO BOX that includes all of the BOGO offers in one convenient delivery that contains ALL of the BOGO promotion oils. The BOGO BOX will only be available from Monday 16th November 10am AEDT/12pm NZDT until Monday 16th November 11.59pm AEDT| Tuesday 17th November 1.59am NZDT Or while stocks last. There is a limit of 2 per account. 3) You can purchase a BOGO box and participate in the daily offer!
SC H E DU L E
MONDAY 16TH NOVEMBER
TUESDAY 17TH NOVEMBER
WEDNESDAY 18TH NOVEMBER
THURSDAY 19TH NOVEMBER
FRIDAY 20TH NOVEMBER
FROM 10am AEDT | 12pm NZDT UNTIL 11.59PM AEDT | 1.59AM NZDT
DAILY BOGO OFFER ANNOUNCEMENT
DAILY BOGO OFFER ANNOUNCEMENT
DAILY BOGO OFFER ANNOUNCEMENT
DAILY BOGO OFFER ANNOUNCEMENT
ONE DAY ONLY OR WHILE STOCKS LAST
10am AEDT | 12pm NZDT
10am AEDT | 12pm NZDT
10am AEDT | 12pm NZDT
10am AEDT | 12pm NZDT
DAILY BOGO OFFER ENDS
DAILY BOGO OFFER ENDS
11.59PM AEDT | 1.59AM NZDT OR WHIILE STOCKS LAST
11.59PM AEDT | 1.59AM NZDT OR WHIILE STOCKS LAST
BOGO BOX ON SALE
DAILY BOGO OFFER ENDS 11.59PM AEDT | 1.59AM NZDT OR WHIILE STOCKS LAST
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DAILY BOGO OFFER ENDS 11.59PM AEDT | 1.59AM NZDT OR WHIILE STOCKS LAST
B OG O B OX WHAT IS A BOGO BOX? The dōTERRA BOGO BOX is the perfect way to get ALL of the November BOGO promotion oils in one go! The BOGO BOX is a great way to save. You save on shipping, you save time by just placing one order, and you save on deliveries and packing materials by receiving just one order. Get all 12 BOGO essential oils, plus 1 mystery dōTERRA product, plus 1 Bonus DIY product! The BOGO BOX contains all the great BUY and GET offers – With a wholesale value of $632.75 AUD/$686.75 NZD you will save $272.75 AUD/299.75 NZD when you purchase the BOGO BOX. The BOGO BOX is only available while stocks last or until Monday 16th Nov 11:59pm AEDT/ Tuesday 17th Nov 1.59am NZDT. Limit BOGO Box to 2 per account.
BOGO BOX Spend: $360 Wholesale AU | $387 NZD Wholesale Save $272.75 AUD $299.75 NZD Value $632.75 AUD $686.75 NZD AU & NZ PV 243.50
WHAT ARE THE BENEFITS OF PURCHASING THE BOGO BOX? Global Footprint; One order, one delivery, one shipping fee, one parcel = ALL of the BOGO offers plus 1 mystery dōTERRA product, plus 1 Bonus DIY product! You won’t have a parcel being delivered to your door each day of the BOGO and you will save time and money (only one shipping fee) by ordering once.
WILL I KNOW UPFRONT WHAT ESSENTIAL OILS WILL BE IN THE BOGO BOX? With the launch of the BOGO BOX on Monday 10am AEDT/12pm NZDT we will reveal 5 exciting oils as a sneak peek. To keep you guessing, you won’t know if these reveal oils are BUY or GET products. So tune in each day on social media to see what the BUY and GET oils are. The mystery oils will not be on your invoice so you will have to wait until you delivery arrives, or keep an eye on social media each day to see what the GET oil is. We will reveal 5 exciting oils as a sneak peek. To keep you guessing, you won’t know if these reveal oils are BUY or GET products. So tune in each day on social media to see what the BUY and GET oils are.
HOW DO I ORDER THE BOGO BOX? Purchasing on a Standard Order 1.
Purchasing on a Loyalty Rewards Order
Log in to virtual office and select the “Shop” tab.
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2. Add the BOGO BOX (SKU: 60216014) to your cart.
Log in to virtual office and click on your LRP template.
2. Add the BOGO BOX (SKU: 60216014) to your cart.
3. Click Review Cart
3. Select “Review Cart” will take you to Cart.
4. Click Continue to see Order Summary
4. Select “Continue” to Proceed to Checkout.
5. Click Process Order Now to proceed to check out.
5. Select “Process Order Now” to complete the purchase.
6. The FREE item(s) will automatically be added to your order and displayed on the invoice at the end of purchase process.
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B OG O B OX
ORDERING TOP TIPS •
Purchase the BOGO BOX offer by logging into your Virtual Office and adding the BOGO BOX SKU 60216014 to your cart.
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The free oils will be added once your order has been processed.
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You can purchase your BOGO BOX on a standard or a Loyalty Rewards order. However you will need to select ‘process now’ on the Loyalty Rewards order.
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You cannot use points to purchase the BOGO BOX.
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Do not login before BOGO goes live. If you do, you will not be able to view the promotions.
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If you have trouble logging into your account contact Member Services.
CAN I PURCHASE A BOGO BOX ON MY LRP ORDER? Yes you can! However you will need to select ‘process now’ in order to secure your order. WILL I QUALIFY FOR PRODUCT OF THE MONTH IF I ORDER A BOGO BOX? Provided you submit your order on an LRP template prior to 5:59 pm AEDT or 7:59 pm NZDT you will qualify for the Product of the Month. *Refer to terms and conditions. CAN I PURCHASE A BOGO BOX AND STILL PARTICIPATE IN THE DAILY BOGO OFFER? Yes you can! You can purchase a maximum of 2 BOGO BOXES and up to 5 each day of the daily offer. WHEN CAN I PURCHASE THE BOGO BOX? The BOGO BOX will only be available from Monday 16th Nov 10am AEDT| 12pm NZDT until 11.59 pm AEDT/1.59 am NZDT while stocks last.. HOW LONG WILL THE BOGO BOX AVAILABLE ? The BOGO BOX is available until Monday 16th Nov 11:59pm AEDT/ Tuesday 17th Nov 1.59am NZDT or while stocks last. IS THERE A BOGO BOX ORDER LIMIT? Yes, if you purchase the BOGO BOX there is a limit of 2 per account. CAN YOU PURCHASE A BOGO BOX ON AN ENROLMENT ORDER? Yes, new enrolees can purchase the BOGO BOX by processing a standard order only, they will not be able to set up an LRP template to use to purchase the BOGO BOX. Please be aware that new enrolments are still required to purchase the Introductory Packet .
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B OG O DA ILY O F FE R S
ORDERING TOP TIPS •
The free oil will be added once your order has been processed.
•
You can purchase the Daily BOGO offer on a standard or a Loyalty Rewards order. However you will need to select ‘process now’ on the Loyalty Rewards order.
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You cannot use points to purchase the Daily BOGO deal.
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Do not login before BOGO goes live. If you do, you will not be able to view the promotion.
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If you have trouble logging into your account, contact Member Services.
CAN I PARTICIPATE IN THE BOGO PROMOTION WITHOUT PURCHASING THE BOGO BOX? Yes you can purchase the Daily BOGO offer by logging into your Virtual Office and adding the BOGO BUY item to your cart.
HOW DO I ORDER THE DAILY BOGO OFFER? Purchasing on a Standard Order 1.
Purchasing on a Loyalty Rewards Order
Log in to virtual office and select the “Shop” tab.
1.
2. Add the BUY item (s) to your cart (the FREE item(s) will be automatically added later).
Log in to virtual office and click on your LRP template.
2. Add the BUY item (s) to your cart (the FREE item(s) will be automatically added later).
3. Click Review Cart
3. Select “Review Cart” will take you to Cart.
4. Click Continue to see Order Summary
4. Select “Continue” to Proceed to Checkout.
5. Click Process Order Now to proceed to check out.
5. Select “Process Order Now” to complete the purchase.
6. The FREE item(s) will automatically be added to your order and displayed on the invoice at the end of purchase process.
6. The FREE item(s) will automatically be added to your order and displayed on the invoice at the end of purchase process.
WHEN CAN I PURCHASE THE DAILY BOGO OFFER? The DAILY BOGO offer will be available each day during the promotional week from 10am AEDT/ 12pm NZDT. HOW LONG WILL THE DAILY BOGO OFFER BE AVAILABLE ? The DAILY BOGO offer will be available each day during the promotional week until 11.59pm AEDT | 1.59am NZDT or while stocks last. IS THERE A BOGO ORDER LIMIT? Yes, there is a limit on the Daily BOGO offer of 5 of each offer per account. CAN I PURCHASE THE BOGO BOX AND STILL PURCHASE 5 OF THE DAILY OFFERS? Yes, you can purchase up to two Bogo boxes and still participate in the daily offer.
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B OG O DA ILY O F FE R S CAN YOU PURCHASE A DAILY BOGO OFFER ON AN ENROLMENT ORDER? Yes, new enrolees can purchase the DAILY BOGO offers by processing a standard order only, they will not be able to use LRP template to do this at this stage. Please be aware that new enrolments are still required to purchase a starter pack or the Introductory packet. Alternatively they can purchase the daily offer and add the $35 enrolment fee - which then means they can participate in offers throughout the week.
B OG O F R EQUE N T LY ASK E D Q UESTI O N S CAN I PAY FOR A BOGO BOX OR THE DAILY BOGO DEAL OFFER ORDER WITH PRODUCT POINTS? No, you cannot pay for a BOGO BOX OR THE DAILY BOGO DEAL offer with product points. CAN I USE MY AR BALANCE TO PAY FOR A BOGO BOX OR DAILY BOGO DEAL ORDER? Yes you can use your AR Balance. WILL I BE ABLE TO ORDER THE BOGO BOX AND ORDER THE DAILY OFFER? Yes, you can purchase the BOGO BOX while it is available and still particpate in the daily BOGO deal. Please note, we are unable to combine your orders if you choose to participate in more than one offer. IF I ORDER 2 BOGO BOXES CAN I STILL GET 5 OF THE DAILY BOGOS? Yes you can. CAN BOGO ORDERS BE DONE THROUGH WILL CALL? Our Corporate office is closed due to observing the current COVID 19 regulations which means that you are unable to purchase any of our BOGO offers through Will Call. WILL I QUALIFY TO EARN LOYALTY REWARDS PROGRAM (LRP) POINTS WHEN I ORDER THE BOGO BOX OR THE DAILY BOGO DEAL? Yes, points are earned following the regular rules and guidelines. Loyalty Rewards Program orders that are processed with 50 PV or more will receive points based on the Wellness Advocate/Wholesale Customer’s current percentage. POINTS WILL BE BASED ON THE PV OF THE ITEM YOU ARE PURCHASING. Example: If the BOGO Offer was ‘Buy 1 Lemon, Get 1 Lavender Free’, you would receive LRP points for the Lemon PV. Provided the order you submit has a total PV of 50 or more. LRP ORDERS PROCESSED WITH LESS THAN 50 PV WILL NOT EARN LRP POINTS. When you purchase the BOGO BOX you wIll receive LRP points for the total PV of the BOGO BOX. CAN I COMBINE SHIPPING OF THE DAILY BOGO OFFERS? No. In order to secure each day’s BOGO offer you must process the daily BOGO offer on the designated offer day. The system will not allow you to combine BOGO offers over multiple days. A great option is to purchase the The BOGO BOX which combines ALL of bogo offers in one shipper, one delivery. CAN RETAIL CUSTOMERS, AND WHOLESALE CUSTOMERS PARTICIPATE IN THE BOGOs? Yes.
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B OG O OR D E R AS S I STA N C E
MY CREDIT CARD IS DECLINING. WHAT SHOULD I DO? If your credit card is declining, make sure to enter your 3 digit security code (found on the back of your card) before processing. If you continue to have problems processing your order, please call Member Services immediately so they can assist you in processing your order I CAN’T LOG INTO MY ACCOUNT. WHAT SHOULD I DO? If you cannot access your account please contact our friendly Member Services team and they can assist you with resetting your password and gaining access. HOW CAN I CHECK IF MY BOGO ORDER HAS BEEN PROCESSED? Depending on the number of people ordering, you may receive a message saying “Thank you, we have received your order and it is being processed”. This message could be on your screen for at least 5 minutes. Do not keep clicking submit or you may create duplicate orders. To confirm that your order has been submitted, click “Order & Package Tracking” in your Dashboard Tab. This could take 20 minutes to appear. If this status does not occur, please contact Member Services. WHEN I ADD THE BUY ITEM TO MY CART THE GET ITEM DOES NOT SHOW UP WHEN I REVIEW THE ORDER. WHY IS THIS HAPPENING? Did you start your Virtual Office Session before 10am AEDT or 12 pm NZDT? If yes, you need to close your session and start a new one as the offers are not available to purchase prior to the start time.
DO YOU HAVE ANY ADDITIONAL QUESTIONS? Please contact our friendly Member Services Team and the can assist you with these queries
Member Services Australia
Member Services New Zealand
Phone: (02) 8015 5080
Phone: 0800 466 815
Email: australia@doterra.com
Email: newzealand@doterra.com
Monday (BOGO Member Service Hours) 10:00 am – 8:00 pm AEDT
Monday (BOGO Member Service Hours) 12:00 pm – 10:00 pm NZDT
Tuesday – Friday 8:00 am – 8:00 pm AEDT
Tuesday – Friday 10:00 am – 10:00 pm NZDT
Saturday 9:00am – 2:00pm AEDT
Saturday 11:00am – 4:00pm NZDT
Chat line only (AU) Chat line only (NZ) Monday Monday 2:00pm - 10:00pm (AEDT) 4:00pm - 12:00am (NZDT) Tuesday - Friday Tuesday - Friday 8:00am - 10:00pm (AEDT) 10:00am - 12:00am (NZDT)
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