Aged Care Guide NSW & ACT Navigator 2024

Aged care that’s personal Discover

Anglicare’s 22 residential aged care homes have been specifically designed to provide person-centred care in a home-like environment while also supporting independence.

The Rhythm of Life® philosophy, unique to Anglicare, is an intrinsic part of how we care. Enabling our staff to provide personalised care to enrich the quality of life. Rhythm of Life® guides our work across an additional 60 standards of care including lifestyle and life enrichment, dining and clinical care.

Talk to us about caring for the one you love.

To see all 22 Residential Aged Care homes

To see all 22 Residential Aged Care homes

Every Friday night, six residents at Dudley Foord House in The Ponds gather to prepare and cook a meal that they then all enjoy together. Ann says:

“I found myself living a new chapter in my life”.

Welcome

Welcome to the second special Navigator edition of the Aged Care Guide to New South Wales and ACT 2024.

This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in NSW & ACT.

A comprehensive list of government-funded services available in NSW & ACT is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of home care providers and products and services available to you.

You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au , which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ contained in the tables links directly to the relevant provider and the services they offer.

To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au.

Aged Care Guide

New South Wales & ACT 2024,

Navigator Edition

Printed January 2024

Deputy Editior

David McManus

david.mcmanus@dps.com.au

Chief Executive Officer

Michelle Beech

Advertising Distribution

Proudly produced sales@dps.com.au distribution@dps.com.au and printed

1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format.

© Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Steps to accessing aged care

If you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Steps to accessing aged care

Research

Learn about the different types of care and discover what options are available to you.

Preparation

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.

Let’s start talking about living

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* Check your local Right at Home office to see if they deliver these services

Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:

Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for an in-person assessment.

Following this conversation, you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

Medicare card and a form of identification; for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends or the community

Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding of services

The contact details of your doctor and any other health professionals you see regularly

The support of an Auslan interpreter or translator, if required

The attendance of a guardian or caretaker, if needed

Additionally, consider organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

NSW Aged Care Homes

Regis Rose Bay

Regis Port Stephens

Regis Port Macquarie

Regis Hurstville

Regis Hornsby

Regis Elermore Vale

Getting assessed

Care Guide

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.

Topics that might be covered or that you may want to bring up during your assessment include:

Your medical history

Your living arrangements

Your support network

Current services and supports you are receiving

Your cognitive and behavioural functioning

How you deal with daily tasks around the home

Any health and lifestyle concerns you have

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask you for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed. Consider asking questions, such as:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

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Our extensive menu with over 100 items to choose from includes selections that are Dairy Free, Low Salt, Gluten Free, Heart and Diabetes Friendly.

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With a trusted reputation and Industry Recognition, Tender Loving Cuisine sets the standard in quality and reliability. We proudly provide meals in Aged Care Packages, NDIS, CHSP and the general community in areas of QLD, NSW, ACT and VIC.

TLC Meals deliver to over 3,200 suburbs across NSW, ACT, VIC and QLD

Our purpose is to assist clients to maintain their independent lifestyle. Good nutrition, great taste, dietary controls and dedicated customer service is at the heart of what we do.

Finding providers

Care Guide

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area to narrow down your search.

When considering a potential provider:

Look at the provider’s website, social media pages and online reviews

Check out their credentials, such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

Ask them directly or check the government’s non-compliance finder tool at myagedcare.gov.au/non-compliance-checker

Use this Navigator Guide or the AgedCareGuide.com.au directory to search for service providers in your area that meet your requirements

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.

RETIREMENT LIVING

RESIDENTIAL CARE

CARE AT HOME

Managing services

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example: if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options, such as:

Reviewing your care plan to identify alternative support options and priorities, such as replacing informal supports with formal supports or considering additional support services – e.g. support on weekends

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

research and ensure they can meet your needs; contact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services; notify your current provider, in writing, to let them know you will be terminating your services with them and from what date.

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Useful phone numbers and websites

Advocacy

ACT Disability, Aged and Carer Advocacy Service (ADACAS)

02 6242 5060 adacas.org.au

CarerHelp

1800 242 636 carerhelp.com.au

Carers Australia

1800 422 737 carersaustralia.com.au

COTA ACT

02 6282 3777 cotaact.org.au

COTA NSW

02 9286 3860 cotansw.com.au

NSW Ageing and Disability Abuse Helpline

1800 628 221 ageingdisabilitycommission.nsw.gov.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

Seniors Rights Service (NSW )

1800 424 079 seniorsrightsservice.org.au

Cultural

Ethnic Communities’ Council of NSW

02 9319 0288 eccnsw.org.au

Multicultural Communities Council of Illawarra

02 4229 7566 eccnsw.org.au

Partners in Culturally Appropriate Care (PICAC)

02 4229 7566 picacalliance.org

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Service New South Wales

13 77 88 service.nsw.gov.au

Services Australia - Aged Care Line

1800 227 475 serviceaustralia.gov.au

Services Australia - Carers & Disability

13 27 17 servicesaustralia.gov.au

Services Australia - Medicare

13 20 11 servicesaustralia.gov.au

Services Australia - Older Australians

13 23 00 servicesaustralia.gov.au

Health

Dementia Behaviour Management Advisory Service (DBMAS)

1800 699 799 dementia.com.au

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card

13 23 00 serviceaustralia.gov.au

Legal

LawAccess NSW

1300 888 529 lawaccess.nsw.gov.au

Legal Aid ACT

1300 654 314 legalaidact.org.au

NSW Trustee and Guardian

1300 364 103 tag.nsw.gov.au

Older Person’s ACT Legal Service (OPALS)

02 6205 3535 legalaidact.org.au/opals

Public Advocate

- ACT Human Rights Commission

02 6205 2222 hrc.act.gov.au/public-advocate

Public Trustee and Guardian (ACT)

02 6207 9800 ptg.act.gov.au

Other

Assistive Technology Australia

02 9912 5800 at-aust.org.au

Carer Gateway

1800 422 737 carergateway.gov.au

National Relay Service

1800 555 660 infrastructure.gov.au

Open Arms - Veterans & Families Counselling

1800 011 046 openarms.gov.au

Seniors Card (ACT)

02 6282 3777 actseniorscard.org.au

Seniors Card Service (NSW )

13 77 88 www.seniorscard.nsw.gov.au

Seniors Information Service (NSW)

13 77 88 service.nsw.gov.au

Checklist

Guide

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au

Organise a face-to-face assessment with an ACAT

Gather medical information for the assessment

Have your assessment

Receive successful application letter

Start preparing to access aged care services at home or for a move into aged care

Financial

Referral for government-funded aged care

Assess what you can afford for fees and costs in aged care, including basic daily fee, means-tested care fee, accommodation fee and fees for extra or additional services. Use the AgedCareGuide.com.au fee estimator to help you

Contact Centrelink if you require financial assistance

Fill out the application for the income and asset test

Arrange a financial assessment through Services Australia, contact 1800 277 475

Determine your home plan; are you selling, keeping, or renting out your family home?

Do you require a reverse mortgage to help pay for aged care?

Optionally, you can engage a financial planner or advisor

Important documents

Update your will

Create an Advance Care Directive

Create an enduring power of attorney

Create an enduring guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals

Access and prepare your full medical history

Compile the contact details of important people, like family or medical specialists

Create a list of your personal preferences, i.e. religion, culture, allergies, etc

Optionally, you can appoint a nominee to deal with the government and Centrelink on your behalf

Checklist

Searching for aged care

Use the AgedCareGuide.com.au to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility

Utilise the Compare Provider tool on AgedCareGuide.com.au

Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles

Make a short list of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers

Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees

Compile notes of facilities you have visited

Optionally, you can organise residential respite to trial a potential facility

Optionally, you can enlist a placement consultant to assist with finding a facility

Applying to aged care

Fill in an application form for a home

Have your name on the waiting list for a facility

Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

Negotiate care and accommodation with your provider – you can have someone negotiate on your behalf

Seek legal advice before signing any documentation from the facility

Enter into an agreement with your aged care home: resident agreement, accommodation agreement or, optionally, an extra services agreement

Have a care plan put together

When moving, notify:

Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare; doctors, specialists and pharmacist; Australian Electoral Commission; local council and post office; current support at home providers family, friends and neighbours; health insurance, superannuation and bank; utilities, i.e. phone, gas, electricity and water.

Confirm what furniture and personal items you are able to bring to your new home

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Definitions of terms

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian government-subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAT to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported residential services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Council (LGA) reference index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and Home Care Packages in that local government area (commonly referred to as a council district).

Page Reference

Council District

ResidentialHome Care ACT 10449-56

Albury 8249-56

Armidale 8249-56

Ballina 8249-56

Balranald 8249-56

Bathurst 8349-56

Bayside (NSW) 5841-48

Bega Valley 8349-56

Bellingen 8349-56

Berrigan 8349-56

Blacktown 6041-48

Bland 8349-56

Blayney 83-8449-56

Blue Mountains 60-6141-48

Bogan 8449-56

Bourke 8449-56

Brewarrina 8449-56

Broken Hill 8449-56

Burwood 6141-48

Byron 8449-56

Cabonne 8449-56

Camden 6141-48

Campbelltown (NSW) 6141-48

Canada Bay 61-6241-48

Canterbury-Bankstown 62-6341-48

Carrathool 8449-56

Central Coast (NSW) 64-6541-48

Central Darling 49-56

Cessnock 8549-56

Clarence Valley 8549-56

Cobar 8549-56

Coffs Harbour 8549-56

Coolamon 8649-56

Coonamble 8649-56

Cootamundra-Gundagai 8649-56

Cowra 8649-56

Cumberland 65-6641-48

Dubbo 8649-56

Dungog 8749-56

Edward River 8749-56

Eurobodalla 8749-56

Fairfield 66-6741-48

Federation 8749-56

Forbes 8749-56

Council District

Page Reference ResidentialHome Care

Georges River 6741-48

Gilgandra 8849-56

Glen Innes Severn 8849-56

Goulburn-Mulwaree 8849-56

Greater Hume 8849-56

Griffith 8849-56

Gunnedah 8849-56

Gwydir 8949-56

Hawkesbury 6841-48

Hay 8949-56

Hilltops 8949-56

Hornsby 68-6941-48

Hunters Hill 69-7041-48

Inner West 70-7141-48

Inverell 8949-56

Junee 8949-56

Kempsey 89-9049-56

Kiama 9049-56

Ku-ring-gai 71-7241-48

Kyogle 9049-56

Lachlan 9049-56

Lake Macquarie 90-9149-56

Lane Cove 7241-48

Leeton 9149-56

Lismore 91-9249-56

Lithgow 7241-48

Liverpool 72-7341-48

Liverpool Plains 9249-56

Lockhart 9249-56

Maitland 9249-56

Mid Coast 92-9349-56

Mid Western 9349-56

Moree Plains 9349-56

Mosman 7341-48

Murray River 93-9449-56

Murrumbidgee 9449-56

Muswellbrook 9449-56

Nambucca 9449-56

Narrabri 9449-56

Narrandera 9449-56

Narromine 94-9549-56

Newcastle 95-9649-56

North Sydney 7341-48

Northern Beaches 73-7441-48

Council District

Page Reference

ResidentialHome Care

Oberon 9649-56

Orange 9649-56

Parkes 9749-56

Parramatta 74-7541-48

Penrith 75-7641-48

Port Macquarie-Hastings 9749-56

Port Stephens 9749-56

Queanbeyan-Palerang 9849-56

Randwick 7641-48

Richmond Valley 9849-56

Ryde 7741-48

Shellharbour 9849-56

Shoalhaven 98-9949-56

Singleton 9949-56

Snowy Monaro 9949-56

Snowy Valleys 9949-56

Strathfield 7741-48

Sutherland 77-7841-48

Sydney 78-7941-48

Tamworth 10049-56

Temora 10149-56

Tenterfield 10149-56

The Hills 7941-48

Tumbarumba 49-56

Tweed 10149-56

Upper Hunter 10149-56

Upper Lachlan 10249-56

Uralla 10249-56

Wagga Wagga 10249-56

Walcha 10249-56

Walgett 10249-56

Warren 10249-56

Warrumbungle 102-10349-56

Waverley 8041-48

Weddin 10349-56

Wentworth 10349-56

Willoughby 8041-48

Wingecarribee 8141-48

Wollondilly 8141-48

Wollongong 103-10449-56

Woollahra 8141-48

Yass Valley 10449-56

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

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3.Includes

4.

5.Services

6.

is the best home

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Home Care Packages directory –approved providers

Home Care Package (HCP) approved providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type you may approach any Home Care Package approved provider to deliver the services you need.

Some providers may only deliver services in one region while others can service multiple areas.

On the following pages you’ll find alphabetical lists of approved providers in NSW and ACT.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The list on page 40 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney.

The colour coded maps on pages 38 –39 show you which council districts are grouped together.

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

A R E P A C K A G E S

Aged Care Guide

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

See Sydney Inset

Greater Sydney Metropolitan Regional NSW

Australian Capital Territory

Northern NSW

Southern NSW

South Western NSW

Western NSW

Inner Western Sydney

Northern Sydney

South Eastern Sydney

South Western Sydney

Western Sydney

Sydney Inset

PENRITH

HORNSBY

PARRAMATTA

CUMBERLAND

LIVERPOOL

CAMDEN

CAMPBELLTOWN

Sydney Detail Inset

HUNTERS HILL

CANADA BAY

STRATHFIELD

BURWOOD

LANE COVE

GEORGES RIVER

BLACKTOWN SUTHERLAND

KU-RING-GAI

WARRINGAH

RYDE

CANTERBURYBANKSTOWN

INNER WEST

BAYSIDE

NORTH

SYDNEY

Sydney

SYDNEY

RANDWICK

MOSMAN

WOOLLAHRA

WAVERLEY

See

Sydney Detail Inset

The index below provides you with an alphabetical list of Councils and the regions they are grouped in.

Council District Sydney Metro

Bayside South Eastern Sydney

Blacktown Western Sydney

Blue Mountains Western Sydney

Burwood Inner Western Sydney

Camden South Western Sydney

Campbelltown South Western Sydney

Canada Bay Inner Western Sydney

Canterbury-Bankstown Inner Western Sydney

Central Coast Northern Sydney

Cumberland Western Sydney

Fairfield South Western Sydney

Georges River South Eastern Sydney

Council District Regional NSW

ACT ACT

Albury South Western NSW

Armidale Northern NSW

Ballina Northern NSW

Balranald Western NSW

Bathurst Western NSW

Bega Valley Southern NSW

Bellingen Northern NSW

Berrigan South Western NSW

Bland South Western NSW

Blayney Western NSW

Bogan Western NSW

Bourke Western NSW

Brewarrina Western NSW

Broken Hill Western NSW

Byron Northern NSW

Cabonne Western NSW

Carrathool South Western NSW

Central Darling Western NSW

Cessnock Northern NSW

Clarence Valley Northern NSW

Cobar Western NSW

Coffs Harbour Northern NSW

Coolamon South Western NSW

Coonamble Western NSW

Cootamundra-Gundagai South Western NSW

Cowra Western NSW

Dubbo Western NSW

Dungog Northern NSW

Council District Sydney Metro

Hawkesbury

Hornsby

Hunters Hill

Inner West

Ku-ring-gai

Lane Cove

Lithgow

Liverpool

Mosman

North Sydney

Western Sydney

Northern Sydney

Northern Sydney

Inner Western Sydney

Northern Sydney

Northern Sydney

Western Sydney

South Western Sydney

Northern Sydney

Northern Sydney

Northern Beaches Northern Sydney

Parramatta Western Sydney

Council District Regional NSW

Forbes Western NSW

Gilgandra Western NSW

Glen Innes Severn Northern NSW

Goulburn-Mulwaree Southern NSW

Greater Hume South Western NSW

Griffith South Western NSW

Gunnedah Northern NSW

Gwydir Northern NSW

Hay South Western NSW

Hilltops South Western NSW

Inverell Northern NSW

Junee South Western NSW

Kempsey Northern NSW

Kiama Southern NSW

Kyogle Northern NSW

Lachlan Western NSW

Lake Macquarie Northern NSW

Leeton South Western NSW

Lismore Northern NSW

Liverpool Plains Northern NSW

Lockhart South Western NSW

Maitland Northern NSW

Mid Coast Northern NSW

Mid Western Western NSW

Moree Plains Northern NSW

Murray River

Murrumbidgee

Edward River South Western NSW

Eurobodalla Southern NSW

Federation South Western NSW

South Western NSW

South Western NSW

Muswellbrook Northern NSW

Nambucca Northern NSW

Narrabri Northern NSW

Narrandera

Council District Sydney Metro

Penrith Western Sydney

Randwick South Eastern Sydney

Ryde Northern Sydney

Strathfield Inner Western Sydney

Sutherland South Eastern Sydney

Sydney Inner Western Sydney

The Hills Western Sydney

Waverley South Eastern Sydney

Willoughby Northern Sydney

Wingecarribee South Western Sydney

Wollondilly South Western Sydney

Woollahra South Eastern Sydney

Council District Regional NSW

Newcastle Northern NSW

Oberon Western NSW

Orange Western NSW

Parkes Western NSW

Port Macquarie-HastingsNorthern NSW

Port Stephens Northern NSW

Queanbeyan-Palerang Southern NSW

Richmond Valley Northern NSW

Shellharbour Southern NSW

Shoalhaven Southern NSW

Singleton Northern NSW

Snowy Monaro Southern NSW

Snowy Valleys South Western NSW

Tamworth Northern NSW

Temora South Western NSW

Tenterfield Northern NSW

Tumbarumba South Western NSW

Tweed Northern NSW

Upper Hunter Northern NSW

Upper Lachlan Southern NSW

Uralla Northern NSW

Wagga Wagga South Western NSW

Walcha Northern NSW

Walgett Western NSW

Warren Western NSW

Warrumbungle Western NSW

Weddin Western NSW

Wentworth Western NSW

Wollongong Southern NSW

Yass Valley Southern NSW

South Western NSW

Narromine Western NSW

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.

The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

8

General packages suitable for all eligible clients

Z

Packages for people with dementia

eThese icons help you find the packages that are most suitable for you. g Cultural Environment

Packages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Note:

Arabic, Chinese, Greek, Italian, Macedonian, Maltese, Russian, Spanish

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you. g

ePackages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Cultural Environment Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Cultural Environment

Note: 1. ATSI, Asian, LGBTIQ - Medication Assistance

2. African, Chinese, Italian, LGBTIQ

3. Fee for service available

4 Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

5. Bosnian, Croatian, Former Yugoslavian, Macedonian, Serbian

6. Asian, CALD, Chinese, Filipino, French, Hindi, Indian, Italian, LGBTIQ, NESB, Russian, Samoan, Spanish, Tongan, Vietnamese

7.CALD, Eastern European, European, Polish, Slavic

8. ATSI, African, Arabic, CALD, Chinese, Hindi, Islamic, Italian, LGBTIQ, Muslim, Pacific Islander, Singaporean, Sri Lankan, Tamil, Vietnamese

8

General packages suitable for all eligible clients

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

ePackages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan

tPackages for people who live in rural, remote or isolated areas

RPackages for Veterans

Cultural Environment

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

RPackages for Veterans

Cultural Environment ACT

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you. g

ePackages for people who are financially or socially disadvantaged

YPackages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales

t

Packages for people who live in rural, remote or isolated areas

R

Packages for Veterans

Cultural Environment ACT

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

RPackages for Veterans

Cultural Environment

ACT Northern

NSW South Western

NSW Southern

NSW Western NSW

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales

Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian

Note: 1. LGBTIQ - Includes packages for homeless clients or those at risk of homelessness

2. Asian, CALD, Chinese, Filipino, French, Hindi, Indian, Italian, LGBTIQ, NESB, Russian, Samoan, Spanish, Tongan, Vietnamese

3 Oxygen and Enteral Feeding Supplement

8

General packages suitable for all eligible clients

ZPackages for people with dementia

These icons help you find the packages that are most suitable for you.

YPackages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

t

Packages for people who live in rural, remote or isolated areas

RPackages for Veterans

Cultural Environment

ACT Northern

NSW South Western

NSW Southern

NSW Western NSW

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales

How to read the residential tables

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

There

If you also use

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Minchinbury Manor is an established, state of the art and newly renovated aged care residence located in Rooty Hill, New South Wales.

Minchinbury Manor caters to the ageing needs of western Sydney residents.

Each resident is offered individualised care with an emphasis on wellness and companionship. A team of compassionate and experienced caregivers assist our residents to become healthier and more active.

Minchinbury Manor is an ageing in place facility. There is no need for residents to move. As care needs change, residents can transition without disruption of relocation.

Get in touch with us today and see how we can support you and your loved one with the transition into residential aged care.

For personalised aged care call us on 02 9832 5800 or visit minchinburymanor.com.au

to

Note: 1. 6 places for fully supported residents

Luxury Aged Care Residence

...in the heart of Wahroonga

We offer exceptional 24 hour nursing care for those requiring:

 High Care  Respite Care  Palliative Care

We are a boutique, family run service who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities.

With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success!

• Boasting 76 large single rooms with ensuite bathrooms

• All bedrooms with cable TV, air con, internet access and leafy views

• A wealth of lifestyle activities including bus outings and exercise classes

• Physiotherapy offered on-site with tailored assessment plans

• Movie cinema and hairdressing salon on-site

• Wide selection of fresh gourmet meals prepared daily

• Beautiful landscaped gardens and spacious outdoor areas

We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3800 or email us at info@tallwoodscorner.com.au for all the help and information you need.

1 Myra Street, Wahroonga

Walking distance from Waitara train station

www.tallwoodscorner.com.au

HUNTERS HILL continued to INNER WEST

WEST continued to KU-RING-GAI

to PARRAMATTA

PENRITH continued to RANDWICK

RYDE

SUTHERLAND continued to SYDNEY

GWYDIR to KEMPSEY

KEMPSEY continued to LAKE MACQUARIE

Note: 1. Meals freshly cooked on-site 2. Services for homeless, those at risk of homelessness/financially & socially disadvantaged residents

PARKES to PORT STEPHENS

Note: 1. Creative ageing, pet, art and music therapy

to WARRUMBUNGLE

WOLLONGONG continued to YASS

Aged Care Homes with Extra Services

Advertisers only listed below

All extra service providers are also listed in the directory on

Culturally Appropriate Aged Care Homes

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Culturally Appropriate Aged Care Homes continued

NESB

Pakistani

Samoan

Culturally Appropriate Aged Care Homes continued

Culturally Appropriate Home Care Packages

Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Culturally Appropriate Home Care Packages continued

Culturally Appropriate Home Care Packages continued

Culturally Appropriate Home Care Packages continued

Culturally Appropriate Home Care Packages continued

Centre Based Care (CBC)

Centre Based Care (CBC)

Centre Based Care (CBC)

Centre Based Care (CBC)

Centre Based Care (CBC)

Centre Based Care (CBC)

Centre Based Care (CBC)

Day Therapy

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government-subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAT to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a governmentfunded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) –Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility, but without the funding support.

Ageing is living

Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care.

We’re here to help every step of the way. Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

Ageing is living

At Opal HealthCare, we provide high quality residential care for older people. We believe care should be:

Deeply personal and tailored to you.

Holistic in approach and caring for your well being.

Supporting you to enjoy what you love.

Respectful of your privacy and dignity. Centred within a warm environment that builds and nourishes connections with your loved ones.

Talk with us to find out more.

Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au