Aged Care Guide Western Australia 2021 by DPS Publishing

2021

AGED CARE GUIDE A

DPS

PUBLICATION

Western Australia

Home Care | Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

every single Amana Living “ Behind customer, is our team of over

“

1,500 professionals. Stephanie Buckland, CEO

“Amana Living supports thousands of older people with the care and support services they need in their own homes, or one of ours. From our carers to maintenance officers, nurses to therapists, every member of our team is carefully selected for their kind nature, and professionally trained to meet our high standards. As a not-for-profit organisation, providing the best possible care for each and every customer is our total focus.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

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From the Managing Editor....................................................................................................................................................................................................................... 2 COTA message.................................................................................................................................................................................................................................................................... 4 Aged care explained.............................................................................................................................................................................................................................................. 6 Useful phone numbers..................................................................................................................................................................................................................................... 6 My Aged Care....................................................................................................................................................................................................................................................................... 8 How to use the Aged Care Guide........................................................................................................................................................................................... 12 Home care flow chart...................................................................................................................................................................................................................................... 14 Support at home....................................................................................................................................................................................................................................................... 15 – Commonwealth Home Support Programme..........................................................................................................................................16 – Home Care Packages................................................................................................................................................................................................................................22 – Private home care...........................................................................................................................................................................................................................................32 – Centre Based Care..........................................................................................................................................................................................................................................34 – Day therapy centres...................................................................................................................................................................................................................................35 – Veterans’ support............................................................................................................................................................................................................................................36 – Respite at home.................................................................................................................................................................................................................................................36 – Transition Care......................................................................................................................................................................................................................................................38 – Short Term Restorative Care......................................................................................................................................................................................................39 Community Visitors Scheme........................................................................................................................................................................................................... 40 Transport services.................................................................................................................................................................................................................................................. 41 Mobility........................................................................................................................................................................................................................................................................................ 42 Regional Assessment Service (RAS).................................................................................................................................................................................. 46 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 47 Aged care flow chart........................................................................................................................................................................................................................................ 48 Aged care homes..................................................................................................................................................................................................................................................... 49 – Cost for residential care......................................................................................................................................................................................................................57 – Payment options: RAD and DAP.......................................................................................................................................................................................59 – Applying to aged care homes................................................................................................................................................................................................61 – Waiting for residential care..........................................................................................................................................................................................................61 – Deciding on a home..................................................................................................................................................................................................................................62 – Moving into a home..................................................................................................................................................................................................................................63 – Daily living in a nursing home...............................................................................................................................................................................................64 – Resident agreement...................................................................................................................................................................................................................................67 – Residential respite..........................................................................................................................................................................................................................................71 – Extra Services...........................................................................................................................................................................................................................................................73 Cultural services........................................................................................................................................................................................................................................................ 74 Special needs groups...................................................................................................................................................................................................................................... 77 Frequently asked questions............................................................................................................................................................................................................. 79 Aged care checklist. ............................................................................................................................................................................................................................................ 83 Supported living....................................................................................................................................................................................................................................................... 85 Retirement living..................................................................................................................................................................................................................................................... 86 Placement consultants................................................................................................................................................................................................................................ 92 – Case management........................................................................................................................................................................................................................................97 Financial advice.......................................................................................................................................................................................................................................................... 99 Estate planning.......................................................................................................................................................................................................................................................106 Advocacy...............................................................................................................................................................................................................................................................................109 Dementia support..............................................................................................................................................................................................................................................110 End of life care...........................................................................................................................................................................................................................................................113 Directory Lists & Reference Indexes – Directory contents page........................................................................115 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Contents

WESTERN AUSTRALIA 2021

Aged Care Guide

WESTERN AUSTRALIA 2021

From the Managing Editor Welcome to the 2021 edition of the Aged Care Guide Western Australia.

ITALO-AUSTRALIAN WELFARE & CULTURAL CENTRE INC. Celebrating 64 years of Caring for the Community Our services include: ICare Home Care Packages (L1- 4): Italian Specific; CALD & General General Welfare Services Community Visitors Scheme (Home Care: one-to-one) (Residential Care: one-to-one; groups) Community Information Seminars School Educational Program: Mainstream Italian Insertion Highly Accredited Bilingual Childcare (Italian-English) [0-6 yrs] Cultural Events and Activities including the Annual Italian Festival Justice of the Peace (JP) Signing Centre [by appointment]

For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

The Italo-Australian Welfare & Cultural Centre Inc has been a State Peak Organisation for the Italian Community in Western Australia since its inception in 1956. Over the years, it has helped many thousands of people through its charitable fundraising events, including its numerous educational, welfare, child care, cultural and social programs and activities which are offered for the total benefit of both the Italian and Australian Communities.

We take pride in the quality of our services and in the quality of our care Head Office 209 Fitzgerald St, Perth WA 6000 T: 08 9228 2220 F: 08 9228 2221 E: centro@iawcc.org.au 9.00am to 5.00pm (M-F)

Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area, to help with the decision making process.

We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform

Care Opinion on Aged Care Guide, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns.

We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

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Aged Care Guide

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COTA message “COTA Australia is the peak national advocacy body for older Australians across all areas of government policy. In aged care we have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We have had some success; more is in the pipeline and I expect the

Royal Commission into Aged Care Quality and Safety to result in more. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and

comment on services. By creating a platform on which you can choose between providers; and by giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is

strengthening consumer information and choice. This has always been a goal for DPS since its inception.

Aged care in Australia is now on the cusp of really major change. A reform process has

been underway for a while, although it’s faltered at times and proceeded in fits and starts.

Government is still implementing, or yet to implement, decisions announced in the May 2018

COTA message

Federal Budget package “More Choices for a Longer Life”, which COTA Australia was a partner in developing. Some things have been done, some are in process, a few big ones have been fudged – like implementation of the Aged Care Workforce Strategy (for which the sector is

also at fault); creation of a single home care program and assessment service (Government

dropped the ball twice); and replacement of the current bed allocation process with consumer fund holding (Government dragging its feet again).

This process will now be overtaken by Government response to the Royal Commission’s Final Report due by 26 February 2021. In its Financing Aged Care paper, the Commission flagged

that it’s likely the recommendations will increase the current $20 billion cost of aged care by between 50 percent and 100 percent - or by an extra $10 billion to $20 billion per year! We

already know that the Workforce Strategy was costed at about $3.0 to $3.5 billion a year, and

the Department estimates that reducing the Home Care Package waiting time to a maximum of two months will cost $2.0 to $2.5 billion. So that’s $5 to $6 billion that’s pretty well

inevitable. Some billions more will come through increasing base funding in residential care and properly indexing it.

The other unavoidable force for transformation of aged care will be the COVID-19 experience, the implications of which will reverberate in aged care well beyond the time the virus has been defeated. The preference for home care over residential care will be reinforced and

probably heightened. The public will more forcefully demand better resources, higher quality aged care.

Amidst all this change, an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best

aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

Where some see lines on a face, we see a life well lived. Visit brightwatergroup.com today

Aged Care Guide

WESTERN AUSTRALIA 2021

Aged care explained

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 16 for information about how the CHSP may be able to assist you.

Useful phone numbers Aboriginal Interpreting WA (AIWA)............................................1800 330 331

Advocare............................................................................................................................08 9479 7566. Country Callers...................................................................................................1800 655 566 Aged Care Quality and Safety Commission...................1800 951 822

Carers Australia.........................................................................................................02 6122 9900 Carers Gateway.........................................................................................................1800 422 737

Carers WA.........................................................................................................................1300 227 377 Centrelink - Carers & Disability......................................................................... 13 27 17

Centrelink - Older Australians Line............................................................. 13 23 00

COTA (WA)......................................................................................................................08 9472 0104

Medicare............................................................................................................................................ 13 20 11 My Aged Care.............................................................................................................1800 200 422

National Continence Helpline............................................................1800 330 066 National Dementia Helpline..................................................................1800 100 500

National Relay Service................................................................................................... 13 36 77 Office of the Public Advocate.............................................................1300 858 455

Older People’s Rights Service..............................................................08 9440 1663 Older Person’s Advocacy Network (OPAN).....................1800 700 600

Public Trustee.............................................................................................................1300 746 212

Dementia Support Australia..................................................................1800 699 799

Seniors Card (WA). ...............................................................................................08 6551 8800. Country Callers...................................................................................................1800 671 233

Ethnic Communities Council of WA..........................................08 9227 5322

State Administrative Tribunal..............................................................1300 306 017

Department of Veterans’ Affairs..................................................................... 13 32 54. Country Callers...................................................................................................1800 555 254 Independent Living Centres Australia....................................1300 885 886

Legal Aid WA Helpline...................................................................................1300 650 579

Services Australia.................................................................................................................. 13 24 68. (formerly Department of Human Services) Translating and Interpreting Service (TIS)........................................ 13 14 50

WA Elder Abuse Helpline...........................................................................1300 724 679

AgedCareGuide.com.au

If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 22. All Government funded services are listed in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 36 for more information about home and community respite care or page 71 for residential respite.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government.

Aged care explained

WESTERN AUSTRALIA 2021

Aged Care Guide

WESTERN AUSTRALIA 2021

Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 49 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 85 for more information.

Retirement living

My Aged Care

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 86 for advice on retirement accommodation.

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Aged Care Guide Western Australia 2021 Printed September 2020 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

WESTERN AUSTRALIA 2021

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Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide.com.au, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

Aged care explained

Referral code

“I absolutely adore what I do. I love the families. I love the residents. It’s the kind of job where you get to connect with people and you do become part of their family.”

At Aegis we understand trust and comfort are crucial to providing quality aged care and lifestyle. We work hard to make sure our residents have enjoyable and fulfilling lives in first class surroundings, ensuring satisfaction for both residents and their loved ones.

Family Values

Leaders in Innovation

Exceptional Quality

Founded in 1983, Aegis is proudly West Australian. Owned by two families with long standing experience in aged care and an unwavering commitment to provide the community with the best in residential aged care services. We continue to be a highly trusted and experienced service provider that focuses on exceptional quality and service.

Aegis is a leader in continuous improvement with industry leading nutrition and cultural diversity programs. Our residents enjoy many benefits including a multidisciplinary Pain Therapy program, a strong focus on ‘Excellence in Dining’ and a lifestyle program run by dedicated staff. At Aegis, our vision is to excel in providing our residents with premium wholistic care in support of a quality lifestyle.

Aegis offers a broad range of lifestyle choices through a selection of quality residences, each with a unique ambience and distinctive features. Our attention to detail is standard fare throughout our facilities. We strive to ensure our residences provide premium, hotel style accommodation, with high quality care and support appropriate to residents’ individual needs. All Aegis facilities are fully accredited by the Aged Care Quality and Safety Commission.

“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”

“This special generation of deserving frail aged, has a right to receive premium care in a first-class lifestyle environment.”

“If you can make their time here that little bit more special, and they feel they have more of a family, then you’re doing something worthwhile.”

Suburb

Facility Name

Address

Telephone

Page

Alkimos NEW

Aegis Shorehaven

14 Magellan Road

(08) 9544 3200

131

Bassendean

Aegis Bassendean

27 Hamilton Street

(08) 9279 4258

120

Bayswater

Aegis Ascot

29 Neville Street

(08) 6279 1500

120

Busselton

Aegis Ellenvale

Cnr Broadwater Blvd & Bell Drive

(08) 9788 6400

133

Canning Vale

Aegis Amherst

75 Amherst Road

(08) 6154 8300

122, 124

Claremont

Aegis Alfred Carson

30 Bay Road

(08) 9230 6500

123

Como

Aegis Balmoral

29 Gardner Street

(08) 9367 7333

128

Ellenbrook

Aegis Hermitage

5 Cottage Close

(08) 9297 0222

129

Ellenbrook

Aegis The Pines

167 Ponte Vecchio Boulevard

(08) 9297 9100

129

Hamilton Hill

Aegis Carrington

27 Ivermey Road

(08) 6310 3333

123

Highgate

Aegis Lincoln Park

21 Wright Street

(08) 9328 4162

130

Hilton

Aegis Hilton Park

19 Laidlaw Street

(08) 9314 0500

124

Innaloo

Aegis Shawford

8 Twyford Place

(08) 9244 8477

128

Kingsley

Aegis Woodlake

42 Woodlake Retreat

(08) 9408 2200

125

Kwinana

Aegis Banksia Park

20 Bright Road

(08) 9419 1244

125

Mandurah

Aegis Greenfields

95 Lakes Road

(08) 9535 0700

135

Melville

Aegis Melville

1 French Road

(08) 9330 1911

126

Mindarie

Aegis Anchorage

340 Anchorage Drive North

(08) 9400 1000

131

Mt Claremont

Aegis Montgomery House

1 Heritage Lane

(08) 9314 0614

122, 127

Mt Lawley

Aegis Sandstrom

44 Whatley Crescent

(08) 9271 5232

129, 131

North Coogee NEW

Aegis Shoreline

2 Kaleep Close

(08) 6268 1500

123

North Perth

Aegis St Michael’s

53 Wasley Street

(08) 9227 2900

131

Orelia

Aegis Orelia

14 Burke Place

(08) 9419 1224

125

Redcliffe

Aegis Karalee

68 Lyall Street

(08) 9277 1099

120

Redcliffe

Aegis Lakeside

33 Stanton Street

(08) 9277 1099

120

Redcliffe

Aegis Parkview

6 Drummond Street

(08) 9262 9100

120

Shoalwater

Aegis Shoalwater

72 Fourth Avenue

(08) 9527 3016

127

Spearwood

Aegis Amberley

30 Mell Road

(08) 9494 5900

123

Yokine

Aegis Stirling

32 Spencer Avenue

(08) 9375 0800

129

Western Australia’s largest residential aged care provider 90 Goodwood Parade, Burswood, WA, 6100 (08) 6254 8200 | admissions@aegiscare.com.au | www.aegiscare.com.au

Aged Care Guide

WESTERN AUSTRALIA 2021

How to use the Aged Care Guide

The articles up to page 113 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 120 –138); retirement accommodation (see pages 139 –140); home care packages (see pages 143 –150); and facilities or services specific to your cultural background (see pages 150 –152).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 160 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 116–117. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 150 –152.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 153 –157).

Visit AgedCareGuide.com.au for a complete list of services available near you. 118

2021

AGED CARE GUIDE A

DPS

PUBLICATION

Guide

WESTERN AUSTRALIA 2021

Council (LGA*) Maps

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro

Western Australia

AgedCareGuide.com.au

WESTERN AUSTRALIA 2021

Aged Care Home Name Villa Dalmacia Aged Care Facility

Spearwood 9418 5222

DPS Web ID 16763

Cultural Aged Care Home Group Name Macedonian MYVISTA Residential Aged Care

Balcatta 9207 4666

DPS Web ID 16676

Villa Terenzio

Marangaroo 9247 0888

16656

NESB

Dianella 9376 5830

16774

Jewish

Maurice Zeffert

LGBTIQ

Hall & Prior Tuohy Aged Care Home

PHONE (08)

Dianella 9375 4600 Midland 9274 1756

17018 16766

Polish

PHONE (08)

Hellenic Community Aged Care Residency by Dillons Mount Lawley

Mount Lawley 9271 5674

Portuguese Villa Dalmacia Aged Care Facility

Macedonian Aegis St Michael's

North Perth 9227 2900

16770

Serbian

Macedonian Hall & Prior Leighton Aged Care Home

West Perth 9328 9355

16631

Vietnamese Residency by Dillons Mount Lawley

Spearwood 9418 5222

MYVISTA Residential Aged Care

Abbreviations

AC..............................................................................Aged Care ACAS ........................... Aged Care Assessment Service ACHA ....................... Assistance with Care & Housing for the Aged ACL ............................................................ Aged Care Living ACS ....................................................Aged Care Service(s) Apts..................................................................... Apartments Assoc ....................................................................Association ATSI ......................... Aboriginal, Torres Strait Islander Aust......................................................................... Australian CALD ............... Culturally and Linguistically Diverse CBC ......................................................... Centre Based Care CC ............................................................... Community Care Com’ty ................................................................ Community Coop ....................................................................Cooperative CS ................................................... Community Service(s) Ctr .....................................................................................Centre

16697 16763

Balcatta 9207 4666

16676

Mount Lawley 9271 5674

16697

AgedCareGuide.com.au

WESTERN AUSTRALIA 2021

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Regional

Home Care |

ALITY PSEst.QU1999

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

*Local Government Area

Cultural Group African

Service Provider Comfort Keepers Perth - South of the River

9315 2200

DPS Web ID 19580

Cultural Group ATSI

Service Provider Yaandina Aged Care Centre

9182 1365

DPS Web ID 16706

Arabic

Comfort Keepers Perth - South of the River

9315 2200

19580

Bengali

Triple A Care Home Care Packages

9328 3435

17782

Arabic

St Basil's Home Care Packages

6146 2585

17777

Bosnian

Peel Community Care

9531 2076

38762

Asian

Chung Wah CAC Home Care Packages

9328 3988

17754

Bosnian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Asian

Triple A Care Home Care Packages

9328 3435

17782

Bosnian

St Simeon HealthCare Service

Asian

Umbrella Multicultural At Home Care

9275 4411

21464

Burmese

Chung Wah CAC Home Care Packages

13 11 51

18421

Burmese

Triple A Care Home Care Packages

9411 3780

17735

CALD

Amana Living Home Care Services

ATSI

Bethanie Community Care Mid West

ATSI

Cockburn Care Home Care Packages

ATSI

Enrich Living Services WA Metropolitan

ATSI

Home Care Packages at Rise

PHONE (08)

1300 202 003 17723 6274 3700

17744

PHONE (08)

0478 184 732 38307 9328 3988

17754

9328 3435

17782

1300 262 626 17724

CALD

Bethanie Community Care Mid West

13 11 51

18421

CALD

Bethanie Community Care Perth Metro East

13 11 51

21036

ATSI

Home Care, Southern Plus

1300 000 161 17729

CALD

Bethanie Community Care Perth Metro North

ATSI

Home Support Services

1800 854 300 21929

CALD

Bethanie Community Care South West

13 11 51

17798

13 11 51

17733

ATSI

Juniper Home Care

1300 313 000 18080

CALD

Brightwater At Home

1300 223 968 17728

ATSI

Juniper Kununurra Community Care

1300 313 000 17750

CALD

Catholic Homes Home Care Services Metro

1300 244 000 21188

ATSI

Life Without Barriers Kimberley/Goldfields

1300 244 000 38333

ATSI

Ngaanyatjarra Health Community Care Services

ATSI

Shire of Narrogin Regional Homecare

38382

CALD

Catholic Homes Home Care Services Regional

0439 227 618 19624

CALD

Chung Wah CAC Home Care Packages

9328 3988

17754

CALD

Comfort Keepers Perth North/Hills/Mandurah

9492 8920

18430

CALD

Home Support Services Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) MYVISTA Home Care

CALD

Rainbow Multicultural Aged Care Program

9194 5400 9890 0700

17751

ATSI

Silver Chain Albany Home Care Packages

1300 761 577 17762

CALD

ATSI

Silver Chain Bunbury/South West HCPs

1300 761 577 17764

CALD

ATSI

Silver Chain Geraldton Home Care Packages

ATSI

9242 0119

17767

Silver Chain Kalgoorlie Home Care Packages

1300 761 577 18445

ATSI

Silver Chain Karratha Home Care Packages

1300 761 577 17758

ATSI

Silver Chain Perth Home Care Packages

ATSI

Southern Plus Home Care Packages Country Reg

ATSI

WACHS Kimberley Aged & Community Services

9242 0119

17763

1300 000 161 17776 9192 0333

17749

ATSI

Warmun Community (Turkey Creek) AC Services

ATSI

White Oak Home Care Packages

9301 0299

20085

ATSI

Wiluna Aged Care Services

9981 8641

17790

0427 867 245 17787

1800 854 300 21929 9228 2220

17799

9207 4666

18042

9271 2026

17759

CALD

Silver Chain Peel Home Care Packages

CALD

Silver Chain Perth Home Care Packages

9242 0119

17763

CALD

Southcare Home Care Packages

9450 6233

17775

CALD

Southern Plus Home Care Packages Country Region 1300 000 161 17776

CALD

St Basil's Home Care Packages

6146 2585

17777

CALD

Town of Bassendean In Home Care

9279 6588

17780

CALD

Triple A Care Home Care Packages

9328 3435

17782

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

Guide

160

151

Cultural Group Italian Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

How to use the Aged Care Guide

The information featured in the Aged Care Guide Western Australia 2021 will inform you on a number of considerations when choosing accommodation and care options.

1300 761 577 17769

DAP .......................... Daily Accommodation Payment Dis.............................................................................. Disability Dist ................................................................................. District DTC ...................................................... Day Therapy Centre DVA ...........................Department of Veterans’ Affairs Estn ................................................................................Eastern Fmr................................................................................. Former Gtr...................................................................................Greater H/Care or HC ..................................................... Home Care HCP................................................Home Care Package(s) Hlth ................................................................................. Health Hosp ............................................................................Hospital HS.............................................................. Health Service(s) Hse ................................................................................... House IBC ............................................................Inside Back Cover IFC ........................................................... Inside Front Cover ILU....................................... Independent Living Unit(s)

Index Abbreviations............................................................................................................ 159 Aboriginal and Torres Strait Islander (ATSI) ................................................77 Advocacy...................................................................................................................... 109 Aged Care Assessment Team (ACAT) ...............................................................47 Appeal .........................................................................................................................47 Assessment ..............................................................................................................47 Referrals .....................................................................................................................47 Regions ............................................................................................................................ Aged care checklist ........................................................................................... 83-84 Aged care explained...............................................................................................6-8 Aged care homes ............................................................................................... 49-59 Accommodation payments .............................................................................58 Accreditation and certification......................................................................53 Basic Daily Fees ......................................................................................................57 Charter of Rights ...................................................................................................54 Complaints................................................................................................................54 Costs .............................................................................................................................57 Cultural services.....................................................................................................74 Directory listings ..................................................................................... 120-138 Extra services...........................................................................................................73 Homes and their services .................................................................................50 How much will I pay............................................................................................58 Payment Options ..................................................................................................59 Quality standards..................................................................................................53 RAD & DAP ................................................................................................................59 Where do I start .....................................................................................................49 Applying to a home..................................................................................................61 Waitlist........................................................................................................................61 Vacancy.......................................................................................................................61 Assessments ......................................................................................................... 46-47 Care leavers ...................................................................................................................77 Centre Based Care Services........................................................................... 34-35 Directory listings ..................................................................................... 154-155 Commonwealth Home Support Programme (CHSP) .................... 16-21 Am I eligible? ..........................................................................................................19 Directory listings ..................................................................................... 153-154 Types of services provided ...............................................................................19 Urgent needs ...........................................................................................................20 What is CHSP? .........................................................................................................19 Who is CHSP for? ...................................................................................................19 Who pays for CHSP services?..........................................................................20 Community Visitors Scheme................................................................................40 Consumer Directed Care.........................................................................................16 Costs for residential care................................................................................ 57-58 Culturally and Linguistically Diverse (CALD) people..............................77 Directory listings .................................................................................... 150-152 Daily living in a nursing home ................................................................... 64-66 Day Therapy Centres.................................................................................................35 Directory listings ................................................................................................ 155 Deciding on a home .................................................................................................62

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03_AC_WA_2021_Back-covers-B.indd 160

WESTERN AUSTRALIA 2021

Indep................................................................ Independent LGBTIQ ............... Lesbian Gay Bisexual Transgender Intersex Questioning Lwr ................................................................................... Lower Melb ......................................................................Melbourne Metro ...............................................................Metropolitan N/Home....................................................... Nursing Home N/hood...................................................... Neighbourhood NESB .................. Non English Speaking Background NH................................................................... Nursing Home Nth .................................................................................... North Nthn ..........................................................................Northern NW ........................................................................ North West OBC....................................................... Outside Back Cover PAG ........................................ Planned Activity Group(s) Prog ...................................................................... Program(s) RAC.................................................Residential Aged Care RAD ...............Refundable Accommodation Deposit Reg ............................................................................. Regional

Definition of often used terms ........................................................................ 114 Dementia.......................................................................................................... 110-112 Changed behaviours .............................................................................. 110,112 Specialised support .......................................................................................... 112 Where can I get help?...................................................................................... 110 Directory index......................................................................................................... 115 Aged care home listings ..................................................................... 120-138 Centre Based Care listings.................................................................. 154-155 Council reference index .................................................................................. 116 Culturally appropriate homes and services ............................. 150-152 Day Therapy Centres listings............................................................. 150-152 Home Care Packages listings....................................................................... 155 In home care provider listings ......................................................... 153-154 Local Government Area (LGA) reference index ................................. 116 Organisation & business index........................................................ 157-159 Products & services listings............................................................... 156-157 Retirement accommodation listings ........................................... 139-140 Suburb reference index .................................................................................. 117 Town reference index ...................................................................................... 117 Disability.........................................................................................................................77 End of life .................................................................................................................... 113 Family and friends............................................................................................. 113 Palliative care in a nursing home ............................................................. 113 Residents with dementia .............................................................................. 113 Services to help at home ............................................................................... 113 Estate planning............................................................................................. 106-107 Enduring Power of Attorney and Guardianship ............................... 106 Financial advice ............................................................................................... 99-105 Financial counselling ....................................................................................... 101 How an expert can help ................................................................................. 100 Important questions to ask.......................................................................... 101 Paying for your care.............................................................................................99 What will it cost.................................................................................................. 101 What you ought to know - five facts ...................................................... 102 Financially disadvantaged....................................................................................78 Frequently asked questions ......................................................................... 79-80 Home Care flow chart..............................................................................................14 Home Care Packages........................................................................................ 22-32 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................26 Care Agreement .....................................................................................................29 Cost ...............................................................................................................................30 Directory listings ........................................................................................................ Exit fees ......................................................................................................................31 How much you will pay .....................................................................................31 Priority ........................................................................................................................26 Quality and complaints .....................................................................................32 Services not provided .........................................................................................26 Services provided..................................................................................................25 Types of packages ................................................................................................22 Homeless ........................................................................................................................78 How to use the Aged Care Guide ......................................................................12 LGBTIQ ..............................................................................................................................78

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Res......................................................................... Residential Ret/Retire.......................................................... Retirement RV...........................................................Retirement Village SE .............................................................................South East Serv.......................................................................... Service(s) SL ..............................................................Supported Living Soc ..................................................................................... Social SRS .............................. Supported Residential Service SSG ............................................ Social Support Group(s) Sth ..................................................................................... South Sthn .......................................................................... Southern STRC.................................. Short Term Restorative Care Supp ............................................................................ Support SW .............................................................. South West(ern) TCP................................... Transitional Care Program(s) Trans ......................................................................... Transport VHC ...................................................Veterans’ Home Care VMCH ................................. Villa Maria Catholic Homes Wstn ............................................................................Western

Mobility ................................................................................................................... 42-45 Assistive technology solutions ......................................................................44 Improve access .......................................................................................................42 Mobility aids ............................................................................................................43 Safety at home .......................................................................................................42 Technology ...............................................................................................................44 Moving into a home......................................................................................... 63-64 What can you bring .............................................................................................63 Making the transition ........................................................................................64 My Aged Care .............................................................................................................8-9 Placement consultants ................................................................................... 92-98 Case management ...............................................................................................96 Choosing a placement consultant...............................................................94 How a placement consultant can help .....................................................92 Negotiate and advocate for you ...................................................................93 Resolving family disputes ................................................................................94 Private home care.............................................................................................. 32-34 Regional Assessment Service (RAS)................................................................46 Assessment ..............................................................................................................46 Referrals .....................................................................................................................46 Regaining your independence ................................................................... 38-39 Resident agreement ........................................................................................ 67-68 Retirement living........................................................................................... 8,86-91 Choosing a village ................................................................................................91 Departure/exit fee................................................................................................90 Deposit or entry contribution ........................................................................89 Directory listings ..................................................................................... 139-140 Fees and charges ...................................................................................................89 Finding the right village ...................................................................................90 Life in a village .......................................................................................................91 Ownership.................................................................................................................89 Types of villages.....................................................................................................86 Vacating .....................................................................................................................90 Residential Care flow chart ..................................................................................48 Respite ........................................................................................................7,36-38,72 At home......................................................................................................................36 Centre Based Respite Care ...............................................................................38 Cost ........................................................................................................................38,72 Eligibility....................................................................................................................38 Residential respite................................................................................................72 Restorative care ..........................................................................................................39 Rural & Regional clients.........................................................................................78 Short term Restorative Care ................................................................................39 Special needs groups ....................................................................................... 77-78 Support at home ................................................................................................ 15-16 Transition Care.............................................................................................................38 Transport services.............................................................................................. 41-42 Supported Living .......................................................................................................85 Care Communities ................................................................................................85 Choosing a community .....................................................................................85 Useful phone numbers ..............................................................................................6 Veterans ...................................................................................................................36,78 Veterans' support ......................................................................................................36

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Supporting you to be the individual you are

At Baptistcare, we take a personalised approach to care. We understand no two people are the same, and that’s why we take the time to get to know what matters to you and how you want to live your life. Whether you are looking for permanent or respite residential care, services to support you to live independently at home, or relaxed and convenient retirement living – we can help. Choose from a range of locations in WA: Perth metro

Regional WA

• • • • • •

Byford Gwelup Midland Mundaring Rockingham Salter Point

Albany Brookton Busselton Manjimup Margaret River York

HOME CARE We deliver flexible, tailored home care services and are an approved provider of Home Care Packages, Veterans Home Care, Department of Veteran’s Affairs (DVA) Community Nursing, and we run a respite centre, Hamersley Day Club.

RESIDENTIAL CARE Our quality aged care is provided by 24-hour care staff, nursing and allied health professionals, including specialised dementia support.

RETIREMENT LIVING Enjoy secure, low-maintenance units, close-knit communities, and a relaxed lifestyle at a Baptistcare retirement village.

Want to discuss your aged care options? Have a chat with your local Baptistcare expert today.

1300 660 640

baptistcare.com.au

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Are you looking for a friendly, vibrant village community in which to live?

Are you needing some support at home?

Or just looking for somewhere to socialise and meet with friends?

Harold Hawthorne Community Centre has been helping people stay active and independent in the community since 1968.

Home Support Services

Community Centre

Over 55s Village

• Personal Care • Meals on Wheels • Domestic Assistance • Home & Garden Maintenance • Individual social support • Social activities and outings • Transport • Shopping and bill paying • Carer respite

• 3-Course lunches • Activities (bingo, bowls, games, outings, tai chi,yoga) • Social interest groups (book club, coffee club, tour group, pet club) • Regular lunch and show events • Podiatry • Learning Hub • Hall and meeting/training rooms for hire

• Independent living units • One and two bedroom • Fully maintained • Affordable living • Pet friendly

Come and visit us today. We are conveniently located opposite Carlisle train station. 2 Memorial Avenue, Carlisle WA 6101 T 9470 1155 E reception@hhcentre.org

Covid Compliant

www.hhcentre.org

Aged Care Guide

WESTERN AUSTRALIA 2021

Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to: Choose the provider best suited to you and change provider if necessary Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 46 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 22 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

Packages and programmes supported include: HCP, CHSP, HACC, NDIS and Fee for Service

Aged Care Guide

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home such as: Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

We have been providing individual and innovative care tailored to our clients’ needs since 1992. SDS currently has the following government contracts to deliver services:

· WA Home and Community Care program, this is now for people under 65.

· Commonwealth Home Support Programme

· Home Care Packages · Veterans Home Care Services · Private Services · National Disability Insurance Scheme Let us join you on your journey.

(08) 9498 4800 E: info@sdsa.org.au www.southerndistricts.org.au

Aged Care Guide

WESTERN AUSTRALIA 2021

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

CHSP

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so.

YOU’RE IN SAFE HANDS Perth’s expert local team are here to help you get the best in-home care. Why Choose KinCare? 9 9 9 9 9

Dedicated, screened and trained carers Your services delivered within your chosen time window Your own Customer Care Manager Support 24 hours a day, 7 days a week Over 28 years experience in supporting older Australians

Speak with your local team today

1300 575 164

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 153 of the directory section or online on AgedCareGuide.com.au .

Cockburn Care we love to care

Social Club

Stay active, make friends and get out and about in your community. 08 9411 3780 cockburn.wa.gov.au/cockburncare

CHSP

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

Aged Care Guide

WESTERN AUSTRALIA 2021

Home Care Packages

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support if you have basic care needs, to Level 4 which can support you if you have high level care needs. The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages.

Live at Home Happily and Comfortably with Home Care Assistance

Leading In Home Care Specialists Customised Care Matching carers to meet clients’ preferences because ultimately to us, the most important person is you. Approved providers of Home Care Packages and CHSP.

Services • Personal Care • Domestic Assistance • Meal Preparation • Medication Monitoring • Gardening • Nursing Services

• • • •

Respite Home Maintenance Allied Health Cognitive Therapeutics Method

Experts in Specialised Care • Palliative Care • Hospital to Home Care • Alzheimer’s and Dementia • Stroke and Parkinson’s Care • 24/7 and Live-in Care

08 9385 5675 | HomeCareAssistancePerth.com

Home Care Services

Southern Plus is about improving your overall health and wellness, not just maintaining it. Regain your independence and live life in full, in the place you love most, home. At Southern Plus, understanding what our clients need and want is at the centre of our home care offering. To achieve your health and wellness goals, reduce the risk of a future fall, injury or hospital visit, call us today.

How Southern Plus is different: Reablement – we aim to re-establish or improve daily living skills and community connections so you can enjoy more of what you love. Clinical expertise and evidence – we utilise clinical health professionals such as Nurse Practitioners, Exercise Physiologists, Physiotherapists and Occupational Therapists to provide a wholistic assessment of your needs, backed by an evidence-based approach. We also offer medication management and wound management services. A partnership model – your health and wellness partner knows you and your needs, so we can achieve your goals together.

Call our Aged Care

ADVICE LINE 1300 000 161

enquiries@southernplus.org.au www.southernplus.org.au

A client outcome focus – our services are built around your desired outcomes, not around your package restrictions. Respite centres – Southern Plus offers a range of flexible, day or short respite options to suit you and your loved one’s needs.

Aged Care Guide

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

Home Care Packages

Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 143 –150.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language Domestic assistance for household jobs Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting

Home Care Services We Offer Approved Provider Home Care Packages Private Care 24 Hour Care at Home Personal & Respite Care Nursing & Palliative Care Dementia Care Medication Support Social Support & Meal Preparation Domestic Assistance & Transport Home and Garden Maintenance

Providers for

DVA, Veteran Community Nursing, Veteran Home Care Health Organisations Local Government Agencies Commonwealth Funded Agencies Member LASA (Leading Aged Service Australia)

Home maintenance for care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities

When care is needed, continue living at home with our support.

24 hours a day

(08) 9385 5100 / 0447 468 176 support@carenet.net.au www.carenet.net.au

Aged Care Guide

WESTERN AUSTRALIA 2021

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent

Approved provider for Home Care Packages Level 1-4 24hr live-in care services Overnight respite care Personal care assistance (including medications) Light domestic assistance (cleaning, laundry etc.) Meal preparation & shopping Social support Transport to appointments and events in the community Respite for carers Farm sitting & House sitting Wheelchair transport Accompanied travel to long distance appointments inc national & international travel Consultation and support to access aged care assessments and funding

Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 47 or call 1800 200 422 and ask for an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available.

Ann Young

Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. 0476 035 233

ayoung@countrymilehomecare.com.au www.countrymilehomecare.com.au

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

“ Life continues as it always has, except with a bit of help.” Bethanie Home Care lets you live at home with confidence.

Nursing | Therapy | Support Cleaning | Gardening | Transport

At Bethanie, we know that companionship is often just as important as physical help. From nursing and regularly checking your wellbeing, to helping with the chores and involving you in community events and social activities, we’ll make sure you never feel alone in your own home. Find a warm and friendly approach to Home Care with Bethanie today.

Call 131 151 anytime bethanie.com.au

Aged Care Guide

WESTERN AUSTRALIA 2021

Live your life the way you want to live.

Stay at home with

ith Stay at home w In-Home Aged

ists

Care Special

Staying at home is easy with WA’s most trusted partner in Home Care. Comfort Keepers specialise in in-homecare for seniors providing a range of support services that are designed to help you live the life you want to live in the comfort of your own home.

of Government funded packages that make in-home care and support affordable for everybody.

We take care of you in every way. Personal care, meal prep, laundry, light housekeeping, grocery shopping, transportation. The list is endless. And to make things even easier we have a range

One of our Comfort Keepers team members will give you all the help and advice you and your family need to ensure you stay safe and comfortable at home.

If you want to stay at home and need a little help to do the things you want to do call us today.

North of the River Phone : (08) 9492 8920 Email : info@comfortkeepers.com.au South of the River Phone : (08) 9315 2200 Email : adminsouth@comfortkeepers.com.au

In-Home Aged Care Specialists

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Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

Home Care Packages

You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

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How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (July 2020 rates): Home Care Package Level 1 Level 2 Level 3 Level 4

Daily subsidy amount $ 24.46 $ 43.03 $ 93.63 $ 141.94

Annual amount $ 8,927.90 $ 15,705.95 $ 34,174.95 $ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement.

SODACEPF Pty Ltd

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PERSONAL CARE • Help with Showering and Washing • Assistance with Personal Hygiene • Help with Managing Incontinence Care • Assistance with Mobility • Escort to Appointments and Social Outings • Dementia Care HOME HELP SERVICES • Plan and Prepare Meals • Domestic Duties • Pick Up Prescriptions - Medication Reminders GARDEN AND LAWN CARE

1800 ST SIMEON (78 746366)

homecarewa@stsimeon.org.au

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After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (July 2020 rates): Home Care Package Maximum basic daily fee Fortnight amount Level 1 $ 9.63 $ 134.82 Level 2 $ 10.19 $ 142.66 Level 3 $ 10.48 $ 146.72

Level 4

$ 10.75

$ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of July 2020). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (July 2020 rates). If you have an income of more than $53,731.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum. However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime (July 2020 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government.

WE CARE

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Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards.

Private home care

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Private home care

Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance?

W E L C O M E TO A G E D C A R E F RO M T H E H E A RT When you step foot inside Nazareth House, you enter a unique world of warmth and belonging. At Nazareth, we have been providing residential aged care for over a hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly: to be respected, treated with dignity and cared for with comfort and love. To us, care is more than just a job: it’s a vocation. Our sisters live on-site at Nazareth House and, with our broader team, provide dedicated support for our residents and their families. We endeavour to achieve consistency of care with the same nurse and carer looking after each resident, as this improves their emotional wellbeing.

Please feel free to call and arrange a tour.

CARE FROM THE HEART: • Individual care plan, unique to the needs of each person • Clinical, social, emotional & spiritual support provided • Mass held daily & regular services for other denominations • Dedicated dementia unit at all of our Australian Houses • Our sisters are always available to provide palliative care • Respite care available

Nazareth House Geraldton 17 Crowtherton Street, Geraldton WA 6530. Phone: 08 9923 5000

White Oak Complete Community Care

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Do they have a Service Agreement? It is important so that

there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? Is there a criminal background check performed prior to employment with an agency?

How do they determine appropriate staff for your needs? Is it possible to interview potential carers and make a selection after those interviews?

Sunflowers face each other to share their energy. Imagine if you could do this too. With Southcare you can. Let us help you with your care needs to age well at home. Personal care Allied health services Dementia support Transport Gardening Cleaning and home maintenance Shopping Meals Short-term in home carer respite Specialised equipment Community connections

Surround yourself with people that feel like sunshine.

Do they have male/female workers and can they cater for specific cultural backgrounds? And what is the minimum shift length?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around? Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you?

What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 153 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:

Social support provided in a group setting through structured and diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

6117 3029 enquiry@southcare.org.au www.southcare.org.au

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

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Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving.

Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, with charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services see pages 154 –155.

Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering:

physiotherapy occupational therapy speech therapy podiatry diversional therapy

social work preventative and/or personal therapies transport to and from the DTC food at the DTC and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 155 of this Guide.

Day Therapy Centres

Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care.

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Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility.

lt may be coming home from hospital and requiring help for a period of time, or using our services to just generally help out with busy lives. OUR SERVICES Companion care Dementia care Disability care Domestic assistance Escorts to appointments/outings Personal care Respite care Shopping Gardening Home maintenance Pet sitting/Dog walking AREA SERVICED

Perth

9371 9115 lowernorthperth@simplyhelping.com.au

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If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks.

Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

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respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed.

Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities.

Transition care

Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs.

Cost

There is no charge for assistance provided through the Carer Gateway, however, individual service fees may apply.

Community based respite services charge fees according to the type of service being used and your ability to pay.

For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.

Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

physiotherapy

speech therapy

occupational therapy

podiatry

dietetics

counselling and social work

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Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (July 2020 rates). For care provided at home, it can be up to 17.5 percent of the basic daily rate of a single pension.

Aged care homes offering transition care beds are listed in the residential aged care tables on pages 120 –138.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 47 or call My Aged Care on 1800 200 422 for more information about STRC.

Restorative care

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance like cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.

A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving a Government subsidised Home Care Package or be in residential aged care to be eligible for visits. In WA, the scheme is coordinated by Melville Cares Inc. For further information, visit the Melville Cares website, melvillecares.org.au/our-services/community-visitors-scheme or ring on 08 9319 0916.

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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visiting friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s WA provides a community transport service and patient transport service that supports older people who need to attend medical appointments or hospital, visiting loved ones, going to events or family gatherings, or for grocery shopping. To enquire or book the community transport service, call 08 9334 1300, or for the patient transfer service, ring 08 9334 1234.

Local Councils

Western Australia’s local Councils frequently offer transport in two forms – community buses and personal transport. Some council’s operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Contact your local Council for more information about transport options in your area.

Western Australian transport for seniors

The Australian Government Pensioner Concession Card will give you access to cheaper public transport rates in Western Australia. You are eligible for cheaper public transport if you hold a Pensioner Concession Card, Health Care Card, Veterans’ Concession SmartRider, WA Seniors Card or Seniors Card.

Transport services

In Western Australia (WA), there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services.

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You could receive a discount up to 60 percent on travel through public transport in WA. It is free to travel on Transperth public transport for seniors during non-peak hour times. The State Government operates a Taxi Users’ Subsidy Scheme (TUSS) to help people with severe or permanent disabilities. An eligible participant can be granted either a temporary year long access to the scheme with opportunity for a re-assessment or receive permanent access to the program. You will receive a TUSS card and voucher booklet, which allows you to access all taxis in WA. The Scheme covers you for 50 percent of a taxi fare and can increase if you are a wheelchair user, however, there is usually a maximum subsidy of $25-$35 per trip. For more information, email subsidies@transport.wa.gov.au or call 1300 660 147. The Patient Assisted Travel Scheme (PATS) provides a subsidy for travel and accommodation costs of country residents who have to travel a distance to access specialist medical services not available in their area, including to access Telehealth.

Mobility

To be eligible, you must be a permanent resident, a frail person or with disability, or need to travel over 100kms to reach your medical specialist service, or 70kms for cancer or dialysis. For more information, visit wacountry.health.wa.gov.au and search for PATS.

Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping

over, including around hallways and staircases and outside areas.

Install grab bars and handrails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

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Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit.

using motion sensor lights to create better guidance for moving around your house at night.

Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

Personal alarms that can detect falls, call for help in an emergency

or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, make it easier for you to remain socially active, and maintain your quality of life.

Mobility

Make sure you have easy access to bedside lamps and consider

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New products and technology are continually introduced to the market. Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the

house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home.

Mobility

These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies, voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.

Assistive technology solutions

To remain independent and in good health as you age, it’s important that you can look after yourself, move well, eat and drink well, stay connected and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this. Assistive technology are devices and equipment that can support you to:

Prepare your own meals and eat or drink independently Communicate and stay connected Move around your home and community Manage your own personal care such as bathing or dressing Use your computer, tablet or phone Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely; and Be more independent in your own home and when out and about.

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With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are.

In Western Australia, Indigo (formerly Independent Living Centre WA) supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including:

Emergency call systems Wheelchairs and scooters Telephones Showering, toileting and dressing aids Kitchen equipment Seating, beds and mattresses Hoists and transfer aids Vehicle modifications Smart home technology.

Mobility

There are many factors to consider, including your individual abilities, the environment in which you will use it, and what you want to achieve.

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au For further information, visit indigosolutions.org.au or call 1300 885 886.

Would you like to be independent and continue the activities you love? Our friendly team can work with you to achieve this

Indigo is proud to have over 40 years’ experience providing assistive technology (devices and equipment), home modifications and allied health services. Our experienced team is passionate about working in partnership with you to achieve your independence and inclusion goals through tailored solutions. Contact us today to see how we can work with you, including what funding options may be available. p: 1300 885 886 e: general@indigosolutions.org.au w: www.indigosolutions.org.au

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 16 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 22) provided to you in your own home or residential care in an aged care home (see page 49). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

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Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 47 for information about ACAT.

Let Our Family Care for Your Family Members Carinya Care is family owned and operated; we understand the importance of family. You will never be a number to us. Located in the leafy riverside suburb of Bicton, Carinya Care offers: • Permanent Residential Care • Residential Respite, including Secure Dementia • Fresh Chef Prepared Meals • Delightfully Landscaped Garden areas

For more informaton please call Chrissy on (08) 9438 5500 E: admin.assist@Carinyacare.com.au

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The next step

Aged care homes

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them irrespective of their level of care needs, include: basic accommodation and related services general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

staff on call to provide emergency assistance assistance with personal care

assistance with mobility and communication

assistance in obtaining specialised therapy services or a health practitioner service meals, including special diets

toiletry goods such as towels, soap and toilet paper

Hellenic Community Aged Care is north of Perth City, adjacent to St Andrew’s Estate, on major bus and transport routes. Home to 92 permanent residents with 4 respite places.

• All single rooms with ensuite • Secure wing • Wide corridors • Internal courtyards and gardens

• 24 hour personal care • Therapeutic programs • Meals are prepared at the facility

2B Hellenic Dr, Dianella WA 6059

Phone: (08) 9376 5830

Email: reception@hcwa.org

www.hcwa.org

support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 150 –152 for a list of culturally appropriate care homes and services g.

Your home THE QUEENSLEA, CLAREMONT

OPENING EARLY 2021 The Queenslea comprises a Residential Aged Care home, fully Serviced Apartments for seniors, and Early Learning Centre for more than 100 children. Our home’s state-of-the-art design, including a premier Wellness Centre, will foster wellbeing and drive an intergenerational care program between our residents, seniors and children. The Queenslea by Oryx Communities, is located on the corner of Shenton and Graylands Roads, close to the Claremont Quarter shopping centre, Lake Claremont parkland and cafés, Claremont train station and numerous sporting facilities including Claremont Football Club, Claremont Aquatic Centre and Claremont Lawn Tennis Club. The Queenslea is truly a vibrant, safe place to live in comfort, with dignity and independence.

With limited opportunities available, it’s time to secure your place at The Queenslea in Claremont, Western Australia.

Call 08 6424 3335 or visit thequeenslea.com.au

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Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on pages 120 –138.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

New quality standards

In 2019, a new set of Aged Care Quality Standards came into effect, applying to all Government funded aged care services including residential aged care and home care providers. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What is the expectation for the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to work.

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The Aged Care Quality and Safety Commission is responsible for monitoring residential aged care services to ensure their compliance with the accreditation standards.

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Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect;

3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect;

Aged care homes

5. be informed about your care and services in a way you understand;

6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence;

10. be listened to and understood;

11. have a person of your choice, including an aged care advocate, support you or speak on your behalf;

12. complain free from reprisal, and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated.

By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Care you can see

At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years. With support ranging from retirement living, day therapy, and residential care including ageing-in-place, dementia and respite care, our broad Regis West Australian offerings go beyond specialist skills and tailored services. We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.

REGIS WESTERN AUSTRALIAN AGED CARE RESIDENCES Bunbury Como Embleton

OTHER SERVICES

Greenmount Nedlands North Fremantle

DAY THERAPY CENTRE Nedlands

Port Coogee Weston Woodlands

RETIREMENT VILLAGE Hollywood Village

Call 1300 998 100 | Visit regis.com.au

mercycare.com.au

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Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended.

This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments.

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of July 2020, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Aged care costs

Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy.

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How much will I pay?

Aged care costs

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (July 2020 prices). It is only counted in determining your ability to pay for your accommodation. No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at July 2020). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at July 2020).

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2020, it is 4.10 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.10% / 365 = $22.46 per day (MPIR from July 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets?

It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Applying to a home

It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive.

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding on a home

The following is a brief checklist:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or NBN, or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.

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Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Daily living

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Discover a real difference in Aged Care At The Richardson we understand that aged care is so much more than managing everyday needs. Itâ&#x20AC;&#x2122;s about forming real connections with each resident and their family, understanding what brings them happiness and creating an environment where they can thrive. Together we make the difference.

Real connections. Real choice. Real support. • 24/7 registered nurse and care staff

• Chef menu prepared fresh, in-house

• Suites & rooms with ensuites & balconies

• Dynamic lifestyle program available daily

• Small social hubs for dining and socialising

• On-site wellness centre with extensive services

• Suitable for singles and couples

• Heated indoor swimming pool

Call 08 9381 2800 to book a tour or visit therichardson.com.au 32 Richardson St, WEST PERTH

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Social aspects and routines

Chances are, you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Daily living

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Resident Agreement

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Midland Nursing Home has provided aged care services that are consumer-directed for over 45 years in a safe, encouraging and welcoming home that is surrounded by established gardens in the Swan Valley.

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contactus@midnurse.com.au

9274 3157

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When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Resident Agreement

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

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www.southernplus.org.au

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 47 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day – July 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 36 to read about respite options in your own home or community.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 120 for a list of aged care homes that offer extra services.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

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Cultural services

Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. It is expected that by 2021, more than 30 percent of Australia’s older population will have been born overseas, mostly in a non-English speaking country. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

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It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

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The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

Cultural services

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. To find out more about PICAC across Western Australia, contact WA PICAC member, Fortis Consulting, on 08 9467 2490.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 150 –152 for a list of aged care homes and home care package providers in WA who can meet the needs of people from a range of cultures.

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 150 –152 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 150 –152 for a list of culturally appropriate homes and services.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

Special needs groups

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 150 –152 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au .

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away, for a period of time or while you may need to recover from surgery, before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences, right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or

if you intentionally cause serious damage to the aged care home or to another resident or employees.

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection or pay TV?

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services such as speech therapy and occupational therapy are available on site

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care – but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 22 to read more about the Home Care Packages or page 49 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates for common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Retirement living

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

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Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs have might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 15.

Seniors & Disability Services Supporting our mature aged who choose to remain living independently at home Support at home and in the community: • Meals • Respite • Transport • Medication • Personal and self-care • Domestic assistance • Group or individual activities • At centre or out in the community fun • Home/garden maintenance • Independent retirement living Services provided through CHSP, Home Care Packages, Brokerage and Private arrangements. Bassendean, Ashfield, Eden Hill, Maylands, Bayswater, Morley, Embleton, Kiara, Lockridge, Guildford, Midland, Woodbridge, Beechboro, Caversham, Viveash and Bellevue Personalised flexible services to support your independence and well-being.

9279 6588 sdsadmin@bassendean.wa.gov.au

Ashfield Community Centre 2 Colstoun Road, Ashfield

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Placement consultants

A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or ato couple?  Need help find

Need help to find the right Aged Care Accommodation? With over 30 years industry experience, Aged Care & Retirement Placement Services can provide expert advice and assistance in a sensitive and understanding manner. We can assist you to: Understand the aged care system and associated costs and processes Explore accommodation options and locations that suit your needs.

the right Aged Care Accommodation?

With over 30 years industry experience, Aged Care & Retirement Placement Services can provide expert advice and assistance in a sensitive and WA ownedmanner. and operated understanding

Marcia 0401 340 332

0433 We canSusan assist you to:796 512

Understand the aged care system

susanmclarke@westnet.com.au and associated costs and processes.

www.agedplacements.com.au Explore accommodation options and locations that suit your needs. WA owned and operated Contact

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Placement consultants

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?   Is there acceptance or understanding of this part of the journey?   What are the family dynamics around the placement decision and the impact on everyone involved?

Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required.

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Authorised Representative ofNominees ChalicePty Nominees Pty Ltd Authorised Representative of Chalice Ltd ABN 9797 079079 162 393 |393 AFSL ABN 162 | 246305 AFSL 246305 Authorised Representative of Chalice Nominees Pty Ltd ABN 97 079 162 393 | AFSL 246305

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Aged Care Guide

Placement consultants

Looking for Residential Care or a Retirement Village?

WESTERN AUSTRALIA 2021

An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Western Australia there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget.

Jan Desmond r.n.

Provides the assistance you need.

My aim is:

• To assist my clients in selecting and accessing the most suitable accommodation to suit their needs, whether it be a Retirement Village or Residential Care.

• To provide professional information, advice and support in a caring, personal and confidential manner at a reasonable fee in the comfort of your own home.

For further information contact Jan Desmond 10 Bicheno Way, Willetton WA 6155 Phone: (08) 9354 2082 Mobile: 0403 348 116 Fax: (08) 9354 3557 Email: jandesmond@iinet.net.au www.jandesmond.com

Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves.

Age Care Placement Services We care for you the most

The Mere Thought of Moving Your Loved One to an Aged Care Facility Can be a Daunting Experience for You and Your Family.

Compatible Care Nursing Services can provide you with a complete end-to-end Aged Placement package to assist you with this process. We oﬀer Aged Care Placement Services so you can focus more on your loved one. Compatible Care Nursing Services has established a strong relationship with a network of Aged Care Facilities. Our Aged Care Placement Services include: Providing you with a shortlist of facilities in your preferred location catering for the speciﬁc needs of your loved one. Arrange tours for you to observe the care and facilities available to have your most sound decision. Assist you with paperwork for entry into your chosen Aged Care Facility and Centrelink.

Assist you to understand the fees/costs associated. Advocate on your loved ones behalf. We include in our Aged Care Placement Services counselling that may assist you to cope with the emotional burden of placing a loved one in care.

We also oﬀer Private Home Care and Temporary Nursing Services providing the following assistance: Personal Care

Post Hospital Care

Live in Care

Social Support

Dementia Care

Wellness Checks

Phone

placements@compatiblecare.com.au

1300NURSE1 (1300 687 731)

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Placement consultants

Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 156 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

CARE COMPASSION CHOICE • One on one consultation with an experienced RN to assist in finding the best solution for both client and family

• Support in completing the paperwork required for the services you want • Assistance with residential aged care planning and placement • Assistance with home care planning • Unlocking the complexities around the cost of aged care • Flexible pricing structure tailored to the level of support you require

Putting you back in control of the difficult decisions e: info@stresslessagedcare.com.au ● m: 0438 698 888 w: www.stresslessagedcare.com.au

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The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Placement consultants

Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

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Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Placement consultants

Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. In some cases, such as if a person is cognitively impaired, the Public Trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.

Empathy Care The Professional Community and Residential Care Consultants Finding the appropriate care for your family needs in an ever changing and complex market requires specialist skills. Let Empathy Care, a wholly independent care consultancy, assist you in determining and engaging the optimum provider to meet your complex needs.

Empathy Care provides you with the solution to your care needs from the comfort and convenience of your own home. For further information and to arrange a confidential appointment please contact

P: (08) 9291 3064

E: info@empathycare.com.au

www.empathycare.com.au

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Expert financial advice imperative

Financial advice

At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

WA Aged Care Financial Solutions continues to deliver...  Support and

understanding from experts in Aged Care financial matters

 Peace of mind through a

specialised financial plan for Aged Care complete with recommendations for the best possible financial solution

 Advice on secure

investments and estate planning needs such as Wills and Powers of Attorney

 Implementation

of your financial plan

 Ongoing assistance dealing with Government and other institutions

Aged Care WA

Financial Solutions

1300 827 229 info@agedcarefswa.com www.agedcarefswa.com

Unit 1, Wembley Green Offices 61 Flynn Street, Wembley WA 6014

WealthForm Pty Ltd ABN 88 132 254 061, trading as WA Aged Care Financial Solutions, is a Corporate Authorised Representative of Moray Pty Ltd ABN 24 608 041 774 AFSL 480196

THE CHOSEN ONES YEAR AFTER YEAR Selected by Aged & Community Services Australia year after year as its financial planning partner for Aged Care residents and Home Care recipients.

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Financial advice

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities

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Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care. Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

Financial advice

Important questions to ask

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this.

Aged Care Financial Advice Specialists Aged care choices are complex and the decisions to be made can seem overwhelming. Making the wrong decisions can come at a high price, both emotionally and financially. Our aged care advisors specialise in identifying your unique needs and the financial issues that you and your loved ones face in relation to entering an aged care facility. Working with you we will identify what your choices are and their financial impact. We can then assist you to structure your financial affairs so that you can enter aged care knowing how to manage or even reduce your costs, maximise your Centrelink benefits and ensure that you can afford the care that is right for you. We empower you to make the right decision for your aged care needs with peace of mind. Phone: 9340 9200 and 9381 6622

Web: www.wpfp.com.au and www.destfp.com.au

Email: aldis@wpfp.com.au | geoff@wpfp.com.au | craig@destfp.com.au Our offices are located in Osborne Park and Perth.

Our aged care advisors are part of the Aged Care Gurus Adviser Network WPFP Pty Ltd t/as WP Financial Planners and Viaggi Pty Ltd t/as Destination Financial Planning are Authorised Representatives of Consultum Financial Advisers Pty Ltd | ABN 65 006 373 995 | AFSL 230323

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Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Financial advice

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care cost – What you ought to know Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of accommodation Daily care fees Extra services The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by Services Australia). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs.

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Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP).

Financial advice

The interest rate used for this conversion is 4.10% (for entry from 1 July 2020). For example, a RAD of $400,000 is converted to a DAP of $55.89 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $171,535.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care) has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

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Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. How they support you during this potentially very stressful and tumultuous time:

Help you create a clear plan for aged care Family discussions, helping minimise disputes Evaluate the options and strategies for your accommodation payment

Help you identify what’s important to achieve your goals and preferences

Review your financial situation and help you evaluate what you can afford

Develop strategies to optimise and improve your financial position Explaining the impacts to Centrelink payments and Aged Care Fees Review your estate plan to avoid unintended consequences

Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at July 2020.

Financial advice

Fact 5 – You should get advice – and not all advisers are ‘equal’

The information for this article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

Are you feeling overwhelmed by the complexities and financial costs of Aged Care? Perth Aged Care Financial Advisers are ready to help guide you through the Aged Care financial maze. Our accredited advisers can assist you with specialist advice on:

✓ Ways to cover your accommodation costs ✓ Your entitlements to government pensions and other related benefits ✓ How to minimise the costs and tax consequences of aged care

Partnering with you to make informed decisions Client Testimonial

‘Getting Perth Aged Care Financial Advisers involved was the first and best decision we made. At first we were overwhelmed with all the numbers and didn’t know where to start. They pointed us in the right direction, removed the financial stress and most importantly structured everything so fees were minimised and there was enough cash flow to pay for these fees.’ - A. Faliti -

1300 472 232

enquiries@pacfa.com.au

www.pacfa.com.au

ASPIRE2 WEALTH ADVISERS PTY LTD (ABN 42 125 897 903), trading as Perth Aged Care Financial Advisers is an authorized representative of Charter Financial Planning Limited, Australian Financial Services Licensee 234 665.

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Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.

Estate planning

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process.

Outlining your wishes

A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die. In Western Australia (WA), the executor of the Will generally needs to apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. The Grant of Probate confirms that the Will is valid and that the executor is legitimate. If there is no Will, a next of kin or relative can make an application for Letters of Administration to the Supreme Court to receive control of the estate. Either option will grant you the right to access the estate, including bank accounts and the sale or transfer of property, among other things. If you die without a valid Will, or your Will is invalid, your estate will be treated as an “intestate” and your assets will be distributed under the WA intestacy law to your surviving relatives after all your debts have been paid. In WA, if you get married your Will is automatically revoked, unless the Will was made with marriage in mind. Getting a divorce in WA does revoke your former spouse’s rights unless the divorce occurred before 9 February 2008.

Enduring Power of Attorney and Guardianship

Most people know you should write a Will to make sure your assets are distributed according to your wishes when you die. But what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions or there may be disagreement between family members. By making an Enduring Power of Attorney and an Enduring Power of Guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an Enduring Power of Attorney, to step in

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Unlike some other States and Territories, in WA, an Enduring Power of Attorney is limited to making decisions about your finances and property only. An Attorney in WA cannot make personal, lifestyle and treatment decisions. To appoint someone to make personal, lifestyle and treatment decisions in WA, you need to make an Enduring Power of Guardianship (EPG). An Enduring Guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an Enduring Guardian cannot make any financial or property decisions on your behalf. In WA, you also have the choice of making an Advance Health Directive (AHD), which is a legal document that enables you to make decisions now about the treatment you would or would not want to receive if you ever became sick or injured and were incapable of communicating your wishes. In such circumstances, your AHD would effectively become your voice. You must have full legal capacity to make an Enduring Power of Attorney, Enduring Power of Guardianship or Advance Health Directive document, which means you understand what the document is and what it does on your behalf once you lose capacity to make decisions for yourself.

Estate planning

and make decisions on your behalf when you are unable to make your own decisions.

For more information, contact the Office of the Public Advocate on 1300 858 455 or visit publicadvocate.wa.gov.au, or contact the Public Trustee on 1300 746 116 or publictrustee.wa.gov.au .

Some things in life are worth protecting Getting your affairs in order is an important part of your life planning, yet over half of Western Australian adults haven’t planned for what might happen to them if they lose the mental capacity to make decisions, or what will happen to their assets after they’re gone.

The Public Trustee is an independent and impartial statutory authority that has been helping Western Australians and their families look after what is important to them, for over 70 years. Give yourself peace of mind. Make or update your Will and Enduring Power of Attorney today to ensure your loved ones are protected.

For more information visit www.publictrustee.wa.gov.au or phone 1300 746 116 n Wills

Deceased Estate Administration n WA Will Bank n Enduring Power of Attorney n Trust Management n Elder Abuse Prevention n Private Administrator Support n

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement.

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Free Nationwide Service 24 hour help, 365 days a year Dementia Support Australia (DSA) trained consultants provide advice and recommendations to people who care for someone with dementia where behaviours are impacting their care. Nationally, DSA provides: Dementia Behaviour Management Advisory Service Supports staff and carers with client focused information, assessment and advice Severe Behaviour Response Teams A responsive mobile workforce available to provide timely expertise and advice to residential staff and carers Needs Based Assessment consistent assessment of eligibility for the A SERVICE LED Nationally BY Specialist Dementia Funded by the Australian Government Care Program

A SERVICE LED BY

Funded by the Australian Government

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Dementia support

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Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. Changed behaviours may include:

Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting

Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

Home Care Packages For people living with dementia

If you are living with dementia, you deserve the best home care. We will work with you to understand your individual needs and develop a plan that suits your goals and lifestyle.

Call us today 1300 66 77 88 alzheimerswa.org.au

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and toileting; meals and other food services; helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care:

A palliative approach – To improve the quality of life for residents with a life limiting illness.

Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care

is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions, and communicate their wishes regarding care. These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.

T HINK IN G A B OU T P L A NNIN G A HE A D? Today we are encouraged to plan ahead. Pre-planning your funeral gives you assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price, so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind, knowing that the emotional and financial stress of arranging your funeral will be taken care of. Seniors Card members receive $250* off the total cost of the Pre-Paid Plan.

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically for example monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................................. 114 List of definitions with an explanation of terms used in this Guide

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................. 116 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX. ........................................................................................................................................................................................... 117 List of suburbs and towns which have residential or home care Find the suburb or town and then refer to the page as indicated

COUNCIL DISTRICT (LGA) MAPS............................................................................................................................................................................................................. 118 RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 119

Explanation of how to use Residential tables and Icons to depict services, pictures & definitions

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS).......................................................................................................................... 120 –138 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

EXTRA SERVICES AGED CARE HOMES (Advertisers only)......................................................................................................................................... 138

RETIREMENT ACCOMMODATION (Advertisers only). .................................................................................................................................... 139 –140

List of organisations and their retirement sites and services

HOME CARE PACKAGES...................................................................................................................................................................................................................... 141 –150 List of home care services in metropolitan and country areas

Map....................................................................................................................................................................................................................................................................................................... 118 Metro council regions....................................................................................................................................................................................................................................................... 141 How to read the HCP table.........................................................................................................................................................................................................................................

143

Greater Perth Metropolitan. .................................................................................................................................................................................................................... 143 –145 Regional council regions................................................................................................................................................................................................................................................ 146 How to read the HCP table.........................................................................................................................................................................................................................................

147

Regional Western Australia...................................................................................................................................................................................................................... 148 –150

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 150 –152

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. .............................................................................................................................................................................................................................................. 150 –151 Home Care Packages. ...................................................................................................................................................................................................................................... 151 –152

IN HOME CARE SERVICES. ............................................................................................................................................................................................................... 153 –154

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE............................................................................................................................................................................................................................... 154 –155 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES...................................................................................................................................................................................................................................... 155 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)...................................................................................................................................................................... 156 –157 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).............................................................................................................................. 157–159 List of advertising organisations’ contact details and the products/services they provide

AGED CARE ASSESSMENT TEAM REGIONS. ......................................................................................................................................................................... 159 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 160 A-Z INDEX..................................................................................................................................................................................................................................................................................... 160

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Directories, Lists and Reference Indexes

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District Albany Armadale Ashburton Augusta-Margaret River Bassendean Bayswater Belmont Beverley Boddington Boyup Brook Bridgetown-Greenbushes Brookton Broome Broomehill-Tambellup Bruce Rock Bunbury Busselton Cambridge Canning Capel Carnamah Carnarvon Chapman Valley Chittering Claremont Cockburn Collie Coolgardie Coorow Corrigin Cottesloe Cranbrook Cuballing Cue Cunderdin Dalwallinu Dandaragan Dardanup Denmark Derby-West Kimberley Donnybrook-Balingup Dowerin Dumbleyung Dundas East Fremantle East Pilbara

Page Reference Residential Home Care

132 120 132 120 120 120 132 132 132 132 132 132 133 133 122 122

123 123 133

133 123

133 133 133 133 134 134 134 124

148-150 143-145 148-150 148-150 143-145 143-145 143-145 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 143-145 143-145 148-150 148-150 148-150 148-150 148-150 143-145 143-145 148-150 148-150 148-150 148-150 143-145 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 148-150 143-145 148-150

Council District Esperance Exmouth Fremantle Gingin Gnowangerup Goomalling Gosnells Greater Geraldton Halls Creek Harvey Irwin Jerramungup Joondalup Kalamunda Kalgoorlie-Boulder Karratha Katanning Kellerberrin Kent Kojonup Kondinin Koorda Kulin Kwinana Lake Grace Laverton Leonora Mandurah Manjimup Meekatharra Melville Menzies Merredin Mingenew Moora Morawa Mosman Park Mount Magnet Mount Marshall Mukinbudin Mundaring Murchison Murray Nannup Narembeen Narrogin

Page Reference Residential Home Care

134 134 124

148-150 148-150 143-145 148-150 134 148-150 134 148-150 124 143-145 134 148-150 134 148-150 134 148-150 135 148-150 148-150 124-125 143-145 125 143-145 135 148-150 135 148-150 135 148-150 135 148-150 148-150 135 148-150 135 148-150 148-150 148-150 125 143-145 135 148-150 135 148-150 148-150 135-136 148-150 136 148-150 136 148-150 125-126 143-145 148-150 136 148-150 148-150 136 148-150 136 148-150 126 143-145 148-150 148-150 148-150 126 143-145 148-150 136 148-150 136 148-150 136 148-150 136 148-150

Council District Nedlands Ngaanyatjarraku Northam Northampton Nungarin Peppermint Grove Perenjori Perth Pingelly Plantagenet Port Hedland Quairading Ravensthorpe Rockingham Sandstone Serpentine-Jarrahdale Shark Bay South Perth Stirling Subiaco Swan Tammin Three Springs Toodyay Trayning Upper Gascoyne Victoria Park Victoria Plains Vincent Wagin Wandering Wanneroo Waroona West Arthur Westonia Wickepin Williams Wiluna Wongan-Ballidu Woodanilling Wyalkatchem Wyndham-East Kimberley Yalgoo Yilgarn York

Page Reference Residential Home Care

127 137 137 137

143-145 148-150 148-150 148-150 148-150 143-145 148-150 127 143-145 148-150 137 148-150 137 148-150 137 148-150 137 148-150 127 143-145 148-150 127 143-145 148-150 128 143-145 128-129 143-145 129 143-145 129-130 143-145 148-150 137 148-150 148-150 137 148-150 148-150 130 143-145 148-150 130-131 143-145 137 148-150 148-150 131 143-145 137 148-150 148-150 148-150 148-150 148-150 148-150 137 148-150 148-150 137 148-150 138 148-150 148-150 138 148-150 138 148-150

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

117

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town Alfred Cove Alkimos Applecross Armadale Ascot Aubin Grove Augusta Balcatta Bassendean Bateman Bayswater Bentley Beverley Bicton Bluff Point Booragoon Boyup Brook Bridgetown Broadwater Brookton Broome Bruce Rock Bull Creek Bunbury Busselton Byford Calista Camillo Canning Vale Carine Carlisle Carmel Claremont Collie Como Coolbellup Cooloongup Corrigin Cottesloe Craigie Dalwallinu Denmark Derby Dianella Donnybrook Dudley Park Dumbleyung Duncraig

Page 125 131 125 120 120 123 132 128 120 125 120 122, 130 132 126 134 126 132 132 133 132 132 132 126 133 133 127 125 120 122, 124 128 130 125 123 133 128 123 127 133 123 124 133 133 133 128 134 135 134 124

Suburb / Town East Fremantle East Perth Eaton Edgewater Ellenbrook Embleton Emu Point Esperance Exmouth Ferndale Fitzroy Crossing Forrestfield Fremantle Geraldton Glendalough Gnowangerup Goomalling Gosnells Greenfields Greenmount Guildford Gwelup Halls Creek Halls Head Hamilton Hill Harvey Helena Valley High Wycombe Highgate Hilton Huntingdale Inglewood Innaloo Jolimont Joondalup Joondanna Kalgoorlie Karrinyup Katanning Kellerberrin Kelmscott Kensington Kingsley Kinross Kojonup Kondinin Kununoppin Kununurra

Page 124 127, 130 133 124 129 120 132 134 134 122 133 125 124 134 128 134 134 124 135 126 129 128 134 135 123 134 126 125 130 124 124 128 128 122, 129 124 128 135 128 135 135 120 128, 130 125 125 135 135 137 138

Suburb / Town Lake Grace Laverton Leederville Lesmurdie Lockyer Maddington Madeley Mandurah Manjimup Marangaroo Margaret River Martin Maylands Meadow Springs Meekatharra Melville Menora Merredin Merriwa Midland Mindarie Mirrabooka Moora Morawa Morley Mosman Park Mount Barker Mount Claremont Mount Lawley Mullewa Mundaring Murdoch Myaree Nannup Narembeen Narrogin Nedlands Ngaanyatjarra-Giles Noranda Norseman North Coogee North Fremantle North Perth Northam Northampton Orelia Osborne Park Pemberton

Page 135 135 131 125 132 124 131 136 136 131 132 124 120 136 136 126 129 136 131 130 131 129 136 136 120 126 137 122, 127 129, 131 134 126 126 126 136 136 136 127, 129 137 120, 130 134 123 124 131 137 137 125 129 136

Suburb / Town Pinjarra Port Denison Port Kennedy Quairading Ravensthorpe Redcliffe Rivervale Rockingham Roebourne Rossmoyne Salter Point Scarborough Shelley Shoalwater South Bunbury South Hedland South Lake South Perth Southern Cross Spearwood Spencer Park Subiaco Success Three Springs Treeby Victoria Park Wagin Waikiki Wanneroo Waroona Wembley West Leederville West Perth White Gum Valley Willagee Willetton Wilson Wongan Hills Woodlands Wyalkatchem Wyndham Yakamia Yanchep Yokine York

Page 136 135 127 137 137 120 120 127 135 122 128 129 122 127 133 137 123 128 138 123 132 129 123 137 123 130 137 127 131 137 122, 129 127 127, 131 124 126 122, 126 122 137 129 137 138 132 131 129 138

118

Aged Care Guide

WESTERN AUSTRALIA 2021

Council (LGA*) Maps

Perth North

These maps provide you with a geographical reference to the Council areas in Western Australia. Metro East Metro North Metro South Perth North Perth South

Metro

Metro North

Metro East Perth South

Metro South Mid West Far North Mid North Mid West South South East

Regional

Far North

South

Mid North

South East

*Local Government Area

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

119

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care

Western Australian aged care homes

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs ARMADALE to BELMONT PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

120

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

ARMADALE Council Armadale 6112 Fair Haven Home

15 Pine Tree Cl

9399 7173

JE Murray Home

16 Deerness Way

9497 3200

Armadale Place

21 Angelo St

9234 3300

26 26 78 78 73 7

63 Ypres Rd

1300 262 626

40 40

IFC, 121, 142 16872

Juniper Sarah Hardey

222 Cammillo Rd

1300 313 000

89 Clifton St

1800 637 299

CDT C TF

IBC 17076

MercyCare RAC Kelmscott

64 64 45 45

27 Hamilton St

9279 4258

80 52

D TF

10-11 16709

Aegis Ascot

29 Neville St

6279 1500

2 Essex St

Hall & Prior Mertome

30 Winifred Rd

6462 7200

Osboine Contemporary Aged Care

39 Newton St

9272 9227

Ritcher Lodge

480-482 Guildford Rd

9272 8733

T b D TF C TF C D TF

10-11 16700

Amana Living St George's Care Ctr

30 80 70 106 45

Camillo 6111 Amana Living Thomas Scott Hostel

s s s

D TF D TF C D TF

Kelmscott 6111

BASSENDEAN Council

g H Dutch

16990 16905 OBC 16701

56 17065

Bassendean 6054 Aegis Bassendean

BAYSWATER Council Bayswater 6053 1300 262 626

70 s 38 s 106 45

Embleton 6062 City of Bayswater Hostel (Juniper)

21 Embleton Ave

1300 313 000

Regis Embleton

46 Broun Ave

1300 998 100

Third Ave East

6278 5000

70 70 82 29

CDT

Maylands 6051 CraigCare Maylands

IFC, 121, 142 17053 18043 CALD

17058 IBC 18420 55 16810

F Note 1

Morley 6062

33D-33 38893

16708

23A Redgum Way

1300 313 000

40 40

77 Camboon Rd

1300 313 000

66 66

IBC 16842

2 Waterway Crescent

6159 1004

164 164

21101

Aegis Karalee

68 Lyall St

9277 1099

Aegis Lakeside

33 Stanton St

9277 1099

Aegis Parkview

6 Drummond St

9262 9100

Brightwater Redcliffe

23 Johnson Rd

1300 223 968

61 27 79 50

14 Cleaver Tce

9277 2735

Carramar (Juniper)

Noranda 6062 Juniper Ella Williams

BELMONT Council

IBC 17019

Ascot 6104 CraigCare Ascot Waters

Redcliffe 6104 29 27 79 50

Rivervale 6103 Hall & Prior Belmont Aged Care Home

Note: 1. Residents with challenging behaviours/mental health issues

2. Dementia support available

D TF TF D TF TF

10-11 16647 10-11 16726 10-11 18448 5 17162 Note 2

33D-33 16695

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

“ When Annie lost her hearing, Nezha Delorme, Amana Living Client Services Manager

“Annie had a stroke and lost her hearing. It became so hard for her to communicate with her friends and family, and it was especially hard on her husband, Jack, who loves her dearly and is her prime carer. During my training I’d learned how relationships can become strained as physical or communication difficulties arise. So, with the help of our IT team, we created a solution. We got an iPad for Annie and showed them how to use dictation software that converted Jack’s spoken words into text. It brought so much happiness back into their lives. And into mine.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

“

she began to lose her connection with Jack, too. I just had to do something.

121

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CAMBRIDGE to CANNING PHONE (08)

s W C DT F b gH

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122

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

CAMBRIDGE Council Jolimont 6014 45 Bishop St

9285 7700

112 112 s

1 Heritage Lane

9314 0614

80 80

Koh-I-Noor Contemporary Care

32 Pangbourne St

9387 5854

MercyCare Residential AC Wembley

18 Barrett St

80 80 126 81

D TF C D TF

Bethanie Subiaco

Mount Claremont 6010 Aegis Montgomery House

Wembley 6014 1800 637 299

CANNING Council

27 19933 10-11 20748

16650

H Note 1

56 17021

IBC 16641

Juniper Rowethorpe, 4-10 Hayman Rd 1300 313 000

90 60 42 59 52 82 124 13 120 s

DT DT

75 Amherst Rd

6154 8300

Joseph Banks Aged Care Facility

58 Canna Dr

9251 5400

91 Hybanthus Rd

6228 0400

126 126 s

31 Webb St

9354 4133 1300 669 189

60 58 65 55

1300 669 189

43 43

6 Caprice Pl

6350 7210

42 42

Catholic Homes Castledare Village

108 Fern Rd

9356 4100

Hall & Prior Agmaroy Aged Care Home

115 Leach Hwy

9458 1524

73 73 60 10

Rossmoyne 6148 Adventist Care

Margaret Hubery Hse Southern Cross Care 36 Fifth Ave 2 Houtmans St

Willetton 6155 Canning Lodge

Wilson 6107

Note: 1. Secure dementia beds for women only

IBC 17024 IBC 17082 88 19139 88 38882

H H

88 16793 88 16665

17068

WC D TF

16996

TF D TF

H H

60 16653 23, 69 16884

23, 69 17002

Shelley 6148 Joseph Cooke Hse Southern Cross Care

IBC 21887

D TF TF

Ferndale 6148 Howard Solomon Residential Estate

Basic daily fee only

IBC 16994

T D TF D TF TF C TF

133 131 81 81

Aegis Amherst

TF D TF

10-11 20749

17100

82 16894 33D-33 16847

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au P

CLAREMONT to COTTESLOE PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

123

1st time user? See page 119

DPS Advertisement Web Page Reference ID

CLAREMONT Council Claremont 6010 90 90 73 73

Aegis Alfred Carson

30 Bay Rd

9230 6500

Mercy Place Mont Clare

9 Dean St

9422 1304

The Queenslea

Queenslea Dr

9381 2800

248 Lyon Rd

0406 564 446

102 102 s

31 Waverley Rd

1300 262 626

Aegis Carrington

27 Ivermey Rd

6310 3333

Bethanie Illawong

1 Rodd Pl

13 11 51

Aegis Shoreline

16 Bennett Ave

6254 8211

Regis Port Coogee

72 Pantheon Ave 62 Bloodwood Cir

TF TF

10-11 16704 70-71 19535 Note 1

51, 65D-65 38797

COCKBURN Council Aubin Grove 6164 Regents Garden Res Care Aubin Grove

D TF

87 20365

40 40

IFC, 121, 142 16814

117 74 39 39

1300 998 100

237 237 139 139

TF D TF

1300 223 968

30 30

5 17066

D TF D TF

10-11 18740

Coolbellup 6163 Amana Living Coolbellup Hale Hostel

Hamilton Hill 6163

10-11 16651

North Coogee 6163

South Lake 6164 Brightwater South Lake

Spearwood 6163 Aegis Amberley

30 Mell Rd

9494 5900

Villa Dalmacia Aged Care Facility

27 Gorham Way

9418 5222

114 88 70 46

1300 669 189

73 73

C D TF

5 Abelia Rd

1300 060 982

120 120

Aegis Alfred Carson

30 Bay Rd

9230 6500

Mercy Place Mont Clare

9 Dean St

9422 1304

90 90 73 73

The Queenslea

Queenslea Dr

9381 2800

TF TF

1 Gibney St

6458 7500

Success 6164 Frank Prendergast Hse Southern Cross Care 27 Pearson Dr

Treeby 6164 Treeby Parklands

27 16997

H Note 2

10-11 22364 55 21945

Croatian, Italian, Portuguese

16763

23, 69 16762

H Opening late 2020

OBC 38881

COTTESLOE Council Claremont 6010 10-11 16704 70-71 19535 Note 1

51, 65D-65 38797

Cottesloe 6011 Wearne Cottesloe Note: 1. Opening in early 2021

2. CALD, Italian; Opening early 2021

80 80

64D 16662

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs EAST FREMANTLE to JOONDALUP PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

124

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

EAST FREMANTLE Council East Fremantle 6158 Braemar House

10 Windsor Rd

Juniper Pilgrim

32 Preston Point Rd

1300 313 000

Southern Plus East Fremantle

15 Wolsely Rd

1300 000 161

Southern Plus East Fremantle Res Serv 15 Wolsely Rd

1300 000 161

58 39 83 83

162 Holland St

0417 691 854

19 Laidlaw St

9314 0500

136 116

23 Harvest Rd

1300 998 100

109 109

95 Samson St

9430 8111

101 101 s

D TF

Aegis Amherst

75 Amherst Rd

6154 8300

Joseph Banks Aged Care Facility

58 Canna Dr

9251 5400

133 131 81 81

D TF TF

60 Stalker Rd

9490 2166

128 128 s 96 64 61 61 s

DT DT

6279 3636

58 39 83 83

D TF DT WC D TF WC D TF

FREMANTLE Council

CALD

16694 IBC 17040 23, 69 21971 23, 69 38645

Fremantle 6160 Residency by Dillons Fremantle

Hilton 6163 Aegis Hilton Park

D TF

North Fremantle 6159 Regis North Fremantle

White Gum Valley 6162 Italian Village Fremantle

GOSNELLS Council

Women only

38995 10-11 16638 55 16798

F European, Italian

16998

Canning Vale 6155

Gosnells 6110 Amaroo Village Buckley Caring Centre

Amaroo Village McMahon Caring Centre 74 Lissiman St

9398 7722

Seaforth Gardens Aged Care Facility

2542 Albany Hwy

9398 2116

31 Mildenhall St

1300 223 968

BP Luxury Care

22 The Crescent

MercyCare Residential AC Maddington

185 Maddington Rd

P 44 1800 637 299 50 50

Juniper Hayloft

1 Lewis Rd

1300 313 000

Manoah House

86 Mills Rd West

9398 5031

100 100 19 19

254 Camberwarra Dr

9422 1304

17 17

1300 262 626

Huntingdale 6110 Brightwater Huntingdale

30 30

10-11 20749

17068

81 16696 81 16703 CALD

Maddington 6109

5 17160 Note 1

9459 8882

D TF

Martin 6110

JOONDALUP Council

58 17165

38294 56 16729 IBC 20754

Dutch

Women only

17009

Craigie 6025 Mercyville Hostel

Duncraig 6023 7 Beddi Rd

9260 1100

60 52 39 39

19 Pioneer Dr

9422 1304

33 33

20 20 61 59 s 105 101

TF D TF C TF

Amana Living Duncraig Lady McCusker 27 Beddi Rd Catholic Homes Trinity Village

Edgewater 6027 Edgewater Mercy Hostel

Joondalup 6027 Brightwater Joondalup

6 Jolstra Cr

1300 223 968

Brightwater Oxford Gardens

30 Regents Park Rd

1300 223 968

MercyCare Residential AC Joondalup

21 Aldwych Way

1800 637 299

Note: 1. SRS; Facility for residents with a psychiatric diagnosis.

70-71 17013

D TF F

H H

IFC, 121, 142 16648

70-71 17039

82 16684

5 17161 5 16849 56 17089

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au P

JOONDALUP continued to MELVILLE PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

125

1st time user? See page 119

DPS Advertisement Web Page Reference ID

JOONDALUP Council continued Kingsley 6026 Aegis Woodlake

40 Woodlake Retreat

9408 2200

Barridale Lodge

89 Barridale Dr

9309 1145

Bethanie Kingsley

190 Twickenham Dr

13 11 51

Dr Mary Surveyor Centre Kingsley

18 Hocking Rd

9309 7000

71 Kinross Dr

1300 262 626

24 Valencia Rd

9293 5248

102 24 37 129

Kinross 6028 Amana Living Kinross Care Centre

98 24 37 129 s

48 48

KALAMUNDA Council

D TF TF

10-11 18456

D TF

19118

D TF

IFC, 121, 142 16875

D TF

16765

17151 27 17004

Carmel 6076 Valencia Nursing Care

Forrestfield 6058 Jeremiah Donovan Hse Southern Cross Care 138 Lewis Rd

1300 669 189

65 65

9321 1388

160 160

1300 262 626

C D TF

High Wycombe 6057 Hall & Prior Karingal Green AC Home

53 Hawkevale Rd

Lesmurdie 6076

23, 69 16851

33D-33 19932

Sunshine Park Aged Care Facility

10 Brady Rd

9291 6100

Villa Maria Hostel

173 Lesmurdie Rd

9422 1304

40 40 36 4 36 36

20 Bright Rd

9419 1244

168 109

D TF

14 Burke Pl

9419 1224

25 25

94 Kitchener Rd

6330 0400

119

C D TF

OBC 22367

30 Carron Road

1300 060 982

132

OBC 16702

2 Amur Pl

0433 387 760

84 42

Amana Living Lesmurdie Parry Care Ctr 74 Warlingham Dr

D TF TF C TF

IFC, 121, 142 16869

H H H

16675 70-71 16669

KWINANA Council Calista 6167 Aegis Banksia Park

Orelia 6167 Aegis Orelia Transition Care Prog

MELVILLE Council

10-11 16649

10-11 17073

Alfred Cove 6154 Alfred Cove

Applecross 6153 Applecross Shore

Bateman 6150 Regents Garden Res Care Bateman

D TF

Chinese

87 16855

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MELVILLE continued to MUNDARING PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

126

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

MELVILLE Council continued Bicton 6157 Carinya of Bicton

220 Preston Point Rd

9438 5500

Carinya on Bristol

41 Bristol Ave

9438 5333

58 57 40 20

C D TF C TF

Booragoon 6154 0433 387 760

100 100 s

Amana Living Bull Creek Frederick Guest 25 Gleddon Rd

1300 262 626

Amana Living Bull Creek Lefroy Care Ctr 22 Lefroy Rd

1300 262 626

Amana Living Bull Creek Transition Care 22 Lefroy Rd

1300 918 295

Regents Garden Four Seasons Booragoon 495 Marmion St

Bull Creek 6149

RAAFA Alice Ross-King Care Centre

2 Bull Creek Dr

9324 0000

RAAFA Gordon Lodge

Bull Creek Dr

9311 4500

40 44 18 102 62

1 French Rd

9330 1911

92 20

40 s 44 s 18 102 s 51

Melville 6156 Aegis Melville

Discovery Way (access via Wagtail Cl) 6332 6200

Myaree 6154

141 121 s

15 Cottrill St

9424 0500

50 48

Braemar Cooinda

31 Moorhouse St

6279 3636

Braemar Village

24-32 Charsley St

6279 3636

108 108 52 52

6 Caprice Pl

6350 7210

42 42

Amana Living Transition Care

99 McCabe St

1300 496 481

Hall & Prior Freshwater Bay AC Home

67 Palmerston St

9384 5280

Hall & Prior Mosman Park AC Home

57 Palmerston St

9384 1769

RiverSea Mosman Park

1 Wallace Lane

9382 7500

22 Coongan Ave

1300 998 100

425 Clayton Rd

9294 2688

Melville Parkside

Willagee 6156

Canning Lodge

MOSMAN PARK Council

87 16721

16877

D TF

10-11 16886

IFC, 121, 142 17007 IFC, 121, 142 18462 21508

D TF

OBC 16732 Note 1

TF D TF TF

IFC, 121, 142 16813

F C D TF b D C D TF D F

sWC

Willetton 6155

49 16689 49 20747

Murdoch 6150 Murdoch Gardens

g g

OBC 17107

CALD

20751

CALD

17159

17100

Mosman Park 6012 46 46 35 44

2 4 9 44

MUNDARING Council

TF D TF D TF

IFC, 121, 142 21026 Note 2

33D-33 16659 33D-33 16644

64D 17059

Greenmount 6056 Regis Greenmount

127 90

Helena Valley 6056 Woodville House

C D TF

55 16853

17083

Mundaring 6073 Baptistcare Yallambee Note: 1. Non secure dementia care offered

2 Fenton St

1300 660 640

2. Dementia support available

40 40

13 16874

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

NEDLANDS to SERPENTINE-JARRAHDALE PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

127

1st time user? See page 119

DPS Advertisement Web Page Reference ID

NEDLANDS Council Mount Claremont 6010 Aegis Montgomery House

1 Heritage Lane

9314 0614

Regis Nedlands

116 Monash Ave

1300 998 100

Regis Weston

116 Monash Ave

1300 998 100

Catholic Homes Archbishop Goody

29 Goderich St

6208 6000

James Watson Centre - St Bart's

7 Lime St

9323 5100

Emerald Life

78 Kimberley St

9381 1428

Villa Pelletier Southern Cross Care

48 Ruislip St

1300 669 189

Hall & Prior Leighton Aged Care Home

40 Florence St

9328 9355

Rosewood Care Group West Perth

67 Cleaver St

1300 971 771

The Richardson

32 Richardson St

80 80

Nedlands 6009 141 141 s 134 134

10-11 20748

D TF F

PERTH Council

55 16816 Dementia care available 55 16799

East Perth 6004 40 40 40

West Leederville 6007

TF TF

91 6 40 40

D TF

72 152 92 92

West Perth 6005

9381 2800

82 17163 Note 1

127 17077 52 16660

F TF

23, 69 16668 Italian, Macedonian 33D-33 16631

Opening early 2021

9 17027

51, 65D-65 38483

We’re by by your your side. side. We’re stbarts.org.au

ROCKINGHAM Council Cooloongup 6168 Bert England Lodge Southern Cross Care 111 Woodbridge Dr

1300 669 189

MercyCare RAC Rockingham

1800 637 299

1 Tanby Pl

44 44 54 54

CDT

160 132 s

C D TF

27 16720

D TF C TF

13 16806

D TF

Port Kennedy 6172 Bethanie Waters

18 Olivenza Cr

13 11 51

Rockingham 6168 Baptistcare Gracehaven

2 Westralia Gdns

Hall & Prior Rockingham AC Home

14 Langley St

9527 1757

98 98 40 6

72 Fourth Ave

9527 3016

169 131

1300 223 968

60 59

1300 660 640

68 68

1300 660 640

Shoalwater 6169 Aegis Shoalwater

Waikiki 6169 Brightwater The Oaks

2-10 Oakwood Cr

SERPENTINE-JARRAHDALE Council

23, 69 17154

56 17087

D TF

Note 2

33D-33 16640 10-11 16773 5 16744

Byford 6122 Baptistcare Graceford

18 Turner Rd

Note: 1. Men only; Facility specifically for homelessness male residents or those at risk of homelessness

C D TF

2. Dementia support available

13 17033

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SOUTH PERTH to STIRLING PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

128

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

SOUTH PERTH Council Como 6152

1300 998 100

205 99 52 130 68

9367 4870

D TF

100 86 s W 110 110

D TF D TF

Aegis Balmoral

29 Gardner St

9367 7333

Bethanie Como

30 McNabb Loop

9285 7700

Hall & Prior McDougall Park AC Home

18 Ley St

9313 1700

Michael Lee Centre Como

80-82 Henley St

9365 2900

Regis Como

36 Talbot Ave

141 99 4 s 130 30

D TF DT TF

Kensington 6151 Hall & Prior Kensington Pk AC Home

62 Gwenyfred Rd

Salter Point 6152 Amana Living Peter Arney Home

1 Gentilli Way

1300 262 626

Baptistcare Gracewood

20 Roebuck Dr

1300 660 640

South Perth 6151 Hall & Prior Concorde Aged Care Home 25 Anstey St

10-11 16888

27 20750 Note 1

16672 55 16796

F Note 1

13 17079 Note 2

91 5

1300 313 000

DT D TF

g H Note 3

D TF

CALD

D TF D TF

g g

CALD, NESB

STIRLING Council

33D-33 16652 IFC, 121, 142 16811

H H

9367 7559

33D-33 16655

33D-33 16686

Balcatta 6021 Juniper St Andrews

20 Burwood Rd

MYVISTA Residential Aged Care

11 Nugent St

9207 4666

75 75 102 102

29 Silica Rd

9378 5500

145 145

Hellenic Community Aged Care

2B Hellenic Dr

9376 5830

Maurice Zeffert

119 Cresswell Rd

9375 4600

96 92 86 70

2 Rawlins St

9443 3155

60 60

16867

D TF D TF

13 16749

Carine 6020 Carine Parkside

Dianella 6059

Glendalough 6016 Glendalough Home for the Aged

Gwelup 6018 Baptistcare David Buttfield Centre

649 North Beach Rd

1300 660 640

Bethanie Gwelup

72-74 Huntriss Rd

13 11 51

105 95 112 112

1300 223 968

65 42 102 98 38 38 60 60

Inglewood 6052 Brightwater The Village

150 Dundas Rd

Innaloo 6018 Aegis Shawford

8 Twyford Pl

9244 8477

Bethanie Geneff

39 Hertha Rd

13 11 51

Brightwater Birralee

155 Odin Rd

1300 223 968

Bethanie Joondanna (Edinboro House) 130 Edinboro St

13 11 51

Bethanie Joondanna (Osborne House)

5 Osborne St

13 11 51

Catholic Homes Servite Village

184 Edinboro St

9202 7600

24 24 36 23 32

Karrinyup 6018 Amana Living Karrinyup Moline House 7 Deanmore Rd Juniper Chrystal Halliday

27 Prisk St

Juniper Chrystal Halliday Serviced Units 27 Prisk St Note: 1. Dementia support available 2. Chinese; Dementia support available

60 60 1300 313 000 120 120 0413 450 624 P 14 14

Jewish

75 16676 OBC 21254 50 16774 17018

27 21867

D TF

5 16758

D TF

10-11 16743

TF b

Joondanna 6060

IBC 16809

1300 262 626

27 17029

27 16947

82 16754

H H H Note 4

5 16692

27 17044

IFC, 121, 142 16880 IBC 16898 IBC 21874

3. Bosnian, CALD, Croatian, Former Yugoslavian, Italian, Macedonian, Serbian 4. Means tested for entry contribution or rental; 24 hour emergency call system; hotel services & meals available

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au P

STIRLING continued to SWAN PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

129

1st time user? See page 119

DPS Advertisement Web Page Reference ID

STIRLING Council continued Menora 6050 Acacia Living Group, Menora Gdns AC

51 Alexander Dr

9370 0200

Juniper Elimatta

45 Alexander Dr

1300 313 000

178 178 42 42

3 Doncaster Rd

9207 4666

112 112

Mirrabooka 6061 MYVISTA Residential Aged Care

Mount Lawley 6050 Aegis Sandstrom

44 Whatley Cr

Juniper Riverslea

100 Guildford Rd

Juniper St David's

17-19 Lawley Cr

Juniper St David's Serviced Units

17-19 Lawley Cr

Residency by Dillons Mount Lawley

51-53 Second Ave

48 1300 313 000 46 1300 313 000 46 1300 313 000 P 18 9271 5674 44 9271 5232

46 46 18 15

TF T TF

Osborne Park 6017 Amana Living James Brown Care Centre 171 Albert St

D TF DT

1300 262 626

64 64

0433 387 760

105 105 s

Wembley 6014

IBC 16804 75 38885 10-11 16643 IBC 17060

H H Note 1 Note 2

IBC 17051 IBC 21875 16697

IFC, 121, 142 16843

D TF

87 20366

D TF C D TF

16650

Scarborough 6019 Regents Garden Scarborough Condocare 22 Wheatcroft St

16850

Koh-I-Noor Contemporary Care

32 Pangbourne St

MercyCare Residential Aged Care

18 Barrett St

1800 637 299

80 80 126 81

17 Angelico St

1300 998 100

120 120

D TF

55 21102

32 Spencer Ave

9375 0800

135 75

D TF

10-11 16728

45 Bishop St

9285 7700

112 112 s 141 141 s 134 134

9387 5854

Woodlands 6018 Regis Woodlands

Yokine 6060 Aegis Stirling

SUBIACO Council

H Note 3

56 17021

Jolimont 6014 Bethanie Subiaco

Nedlands 6009 Regis Nedlands

116 Monash Ave

1300 998 100

Regis Weston

116 Monash Ave

1300 998 100

39 Hamersley Rd

1300 223 968

DT D TF F

Subiaco 6008 Brightwater Onslow Gardens

Hall & Prior Hamersley Aged Care Home 441 Rokeby Rd

9381 6542

Hall & Prior St Lukes Aged Care Home

429 Rokeby Rd

9381 8061

Aegis Hermitage

5 Cottage Cl

9297 0222

Aegis The Pines

167 Ponte Vecchio Blvd

9297 9100

Catholic Homes St Vincent’s

224 Swan St West

9279 5055

Guildford Village

26-34 Swan St East

9279 7755

62 58 79 8 32

SWAN Council

s s s

27 19933

TF TF

55 16816 Dementia care available 55 16799 5 16691 Note 4

33D-33 16657

Note 4

33D-33 16883

Ellenbrook 6069 120 96 78 56

D TF D TF

10-11 19138

86 86 30 30

C TF CDT

82 16767

Guildford 6055

Note: 1. Means tested for entry contribution or rental; 24 hour emergency call system; hotel services & meals available 2. Chinese, Italian, Multicultural, Polish, Vietnamese

10-11 16760

16678

3. Secure dementia beds for female residents only 4. Dementia support available

Aged Care Guide

WESTERN AUSTRALIA 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SWAN continued to VINCENT PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

130

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

SWAN Council continued Midland 6056

9274 3157

73 73 48 110 25

s D TF g s C TF b g sWC D TF

1300 313 000

66 66

Baptistcare Morrison Gardens

1A North St

1300 660 640

Hall & Prior Tuohy Aged Care Home

22 Morrison Rd

9274 1756

Midland Nursing Home

44 John St

Noranda 6062 Juniper Ella Williams

77 Camboon Rd

VICTORIA PARK Council

ATSI Note 1

13 17038 33D-33 16766 67 16633 IBC 16842

Bentley 6102 94 Juniper Charles Jenkins Transition Care 4-10 Hayman Rd 6363 6710 P 60 Juniper Cygnet Juniper Rowethorpe, 4-10 Hayman Rd 1300 313 000 42 Juniper Hilltop Juniper Rowethorpe, 4-10 Hayman Rd 1300 313 000 59 Juniper Trinity Juniper Rowethorpe, 4-10 Hayman Rd 1300 313 000 52 SwanCare Kingia 5 Allen Ct 6250 0250 82 SwanCare Ningana 3 Allen Ct 6250 0250 124 SwanCare Tandara 73 Jarrah Rd 6250 0250 78 SwanCare Waminda 1 Adie Ct 6250 0250 120 Carlisle 6101 Hall & Prior Windsor Park Aged Care 110 Star St 9472 9488 114 Mercy Place Lathlain 63 Archer St 9422 1304 64 Kensington 6151 Hall & Prior Kensington Park Aged Care 62 Gwenyfred Rd 9367 4870 53 Victoria Park 6100 Burswood Care 16 Duncan St 9472 4579 120 Juniper Annesley

Juniper Rowethorpe, 4-10 Hayman Rd 1300 313 000

90 60 42 59 52 82 124 13 120 s

DT DT

TF TF

Basic daily fee only

IBC 21887 IBC 17024 IBC 16994

T D TF D TF TF C TF C C

IBC 16641

IBC 17082 88 19139 88 38882 88 16793

H H g

D TF 120

88 16665 Note 2

33D-33 16771 70-71 16646

Note 3

33D-33 16652

Note 4

22365

Discover a real difference in Aged Care 32 Richardson St West Perth | 08 9381 2800 | therichardson.com.au

VINCENT Council East Perth 6004 Catholic Homes Archbishop Goody

29 Goderich St

6208 6000

James Watson Centre -St Bart's

7 Lime St

9323 5100

40 40 40

21 Wright St

9328 4162

46 46

Highgate 6003 Aegis Lincoln Park

Note: 1. LGBTIQ; Dementia support available 2. ATSI; Dementia support available

3. Dementia support available 4. Facility for residents with a psychiatric diagnosis

TF TF TF

82 17163 Note 5

127 17077 10-11 17023

5. Men only; Facility specifically for homelessness male residents or those at risk of homelessness

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

VINCENT continued to WANNEROO PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

131

1st time user? See page 119

DPS Advertisement Web Page Reference ID

VINCENT Council continued Leederville 6007 Rosewood Care Group Leederville

120 120

5 Britannia Rd

1300 971 771

Aegis Sandstrom

44 Whatley Cr

Juniper Riverslea

100 Guildford Rd

Juniper St David's

17-19 Lawley Cr

Juniper St David's Serviced Units

17-19 Lawley Cr

Residency by Dillons Mount Lawley

51-53 Second Ave

48 1300 313 000 46 1300 313 000 46 1300 313 000 P 18 9271 5674 44

Mount Lawley 6050

C D TF

9 17005

TF T

10-11 16643

9271 5232

46 46 18 15

North Perth 6006 102 66 70 1 47 23

IBC 17060

F F TF

IBC 17051

H H Note 1

IBC 21875

Note 2

16697

Aegis St Michael's

53 Wasley St

9227 2900

Casson House

2-10 Woodville St

9328 8422

St Rita's Aged Care Facility

25 View St

9328 8871

Hall & Prior Leighton Aged Care Home

40 Florence St

9328 9355

Rosewood Care Group West Perth

67 Cleaver St

1300 971 771

The Richardson

32 Richardson St

9381 2800

72 152 92 92

14 Magellan Rd

6254 8200

134 134

D TF

95 Imperial Ct

1300 223 968

110 110 s

D TF

Juniper John Bryant

95 Rawlinson Dr

1300 313 000

Villa Terenzio

33 Kent Rd

9247 0888

42 42 128 59

DT D TF

RAAFA Karri and Tuart Lodge

19 Hughie Edwards Dr

9400 3800

RAAFA Vivian Bullwinkel Lodge

85 Hester Ave

9206 6000

110 110 s 79 79 s

D TF TF

340 Anchorage Dr North

9400 1000

102 102

D TF

55 Belgrade Rd

9306 2311

D TF sW TF C D TF

H H

87 16750

C D TF

27 18720

West Perth 6005

WANNEROO Council

F TF

Italian, Macedonian

10-11 16770 17020 16769

Italian, Macedonian 33D-33 16631 Opening early 2021

9 17027

51, 65D-65 38483

Alkimos 6038 Aegis Shorehaven

Madeley 6065 Brightwater Madeley

Marangaroo 6064

Merriwa 6030

Mindarie 6030 Aegis Anchorage

Wanneroo 6065 Jacaranda Lodge Wanneroo

9 Amos Rd

9306 2088

65 65 100 68 65 33

629 Two Rocks Rd

13 11 51

160 80

Regents Garden Resort Lake Joondalup 33 Drovers Pl Wanneroo Community Nursing Home

0406 564 446

Yanchep 6035 Bethanie Beachside

Note: 1. Means tested for entry contribution or rental; 24 hour emergency call system; hotel services & meals available

10-11 22363 5 16710

IBC 17014 Italian

g H H

16656 16736 18464 10-11 18053 16797 16751

2. Chinese, Italian, Multicultural, Polish, Vietnamese

Aged Care Guide

WESTERN AUSTRALIA 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ALBANY to BRUCE ROCK PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

132

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

ALBANY Council Emu Point 6330 Gwen Hardie Lodge

67 Mermaid Ave

9844 1105

58 58

D TF

11 Townsend St

1300 313 000

100 100

26 26 86 52

F D TF

Lockyer 6330 Juniper Korumup

Spencer Park 6330 Annie Bryson McKeown Lodge

2 Angove Rd

9844 1105

Hall & Prior Clarence Estate AC Home

55 Hardie Rd

9841 5999

Baptistcare Bethel

2 Bethel Way

1300 660 640

CraigCare Albany

Beaufort Rd

9844 5700

85 85 85 14

Cnr Donovan St & Blackwood Ave 9758 3222

24 16

Yakamia 6330

IBC 22176

D TF C D TF

AUGUSTA-MARGARET RIVER Council

17026

17149 33D-33 16757

13 17156 CALD

16885

Augusta 6290 Augusta Multi Purpose Service

Margaret River 6285 Baptistcare Mirrambeena

46 30

21 Farrelly St

1300 660 640

1 Sewell St

9646 3200

Boyup Brook Homes for the Aged Citizens Ldg 58 Bridge St

9765 1327

Boyup Brook Multi Purpose Service

9765 0222

P 17 12

BEVERLEY Council

16685

F D TF

13 17032

Beverley 6304 Beverley Multi Purpose Service

17080

BOYUP BROOK Council Boyup Brook 6244 12 Hospital Rd

SRS

16857

F F

19129

9761 1366

6 16 16

1300 660 640

43 5

D TF

13 16730

1300 669 189

55 39

C D TF

BRIDGETOWN-GREENBUSHES Council Bridgetown 6255 Bridgetown Hospital

Cnr Peninsula Rd & Pioneer St 9782 1222

Geegeelup Aged Care Facility

3 Scott St

BROOKTON Council

17015

Brookton 6306 Baptistcare Kalkarni

27 Whittington St

BROOME Council Broome 6725 Germanus Kent Hse Southern Cross Care 20 Dickson Dr

BRUCE ROCK Council

ATSI

23, 69 17030

Bruce Rock 6418 Bruce Rock Multi Purpose Service

35 Dunstall St

9061 0222

16845

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au P

BUNBURY to DERBY-WEST KIMBERLEY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

133

1st time user? See page 119

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BUNBURY Council Bunbury 6230 Catholic Homes Ocean Star Village

207 Ocean Dr

9796 6600

Bunbury Gardens

39 Hayes St

9726 6300

Regis Bunbury

926 Woodrow St

Wattle Hill Care

2 Wattle St

9721 4100

42 68 95 62

37 Hastie St

13 11 51

1300 998 100

42 10 93 62

T TF D TF DT

81 35

D TF

140 140 118 106 s

D TF D TF

16742

C D TF

13 16698

South Bunbury 6230 Bethanie Elanora

s s

82 16768 OBC 16690 55 17085 16663 27 16939

BUSSELTON Council Broadwater 6280 Aegis Ellenvale

Cnr Broadwater Blvd & Bell Dr 9788 6400

Capecare Ray Village

20 Ray Ave

9750 2000

Busselton 6280 Baptistcare William Carey Court

1300 660 640

99 99

3-5 Vernon St

9734 0222

64 62

49 Kirkwood St

9063 0333 9063 2502

4 10 9

Cnr Myers St & Strickland Dr

9661 0200

111 Eaton Dr

13 11 51

160 100

50 Scotsdale Rd

9848 0600

18 4

450 Bussell Hwy

COLLIE Council

10-11 20368

Collie 6225 ValleyView Residence

CORRIGIN Council

C D TF

Dementia specific gardens

19141

Corrigin 6375 Corrigin Multi Purpose Service

Corrigin Multi Purpose Serv Wogerlin Hse 7 Lynch St

DALWALLINU Council

16673

16705

D TF

27 16775

16844

20755

Dalwallinu 6609 Dalwallinu Multi Purpose Service

DARDANUP Council Eaton 6232 Bethanie Fields

DENMARK Council Denmark 6333 Denmark Multi Purpose Service

DERBY-WEST KIMBERLEY Council

Derby 6728 Juniper Ngamang Bawoona

33 Sutherland St

1300 313 000 P 17 3

Juniper Numbala Nunga

37 Sutherland St

1300 313 000

Forrest Rd

1300 313 000 P 28

26 10

g g

ATSI

IBC 17070

ATSI

IBC 16639

ATSI

IBC 17028

Fitzroy Crossing 6765 Juniper Guwardi Ngadu

Aged Care Guide

WESTERN AUSTRALIA 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs DONNYBROOK-BALINGUP to HARVEY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

134

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

DONNYBROOK-BALINGUP Council Donnybrook 6239 Tuia Lodge Residential Aged Facility

30 Allnutt St

9732 3500

40 39

34 McIntyre St

9863 5222

1 Talbot St

9039 9200

P 4

4 Randell St

9072 3222

80 80

C D TF

16636

Lyon St

9949 3666

16848

9827 2222

Forrest St

9629 0100

17 Crowtherton St

9923 5000

DUMBLEYUNG Council

16670

16779

Dumbleyung 6350 Dumbleyung Multi Purpose Service

DUNDAS Council Norseman 6443 Norseman Multi Purpose Service

18738

ESPERANCE Council Esperance 6450 Esperance Aged Care Facility

EXMOUTH Council Exmouth 6707 Exmouth Multi Purpose Service

GNOWANGERUP Council Gnowangerup 6335 Gnowangerup Hosp Mallee Springs AC Yougenup Rd

19126

GOOMALLING Council Goomalling 6460 Goomalling Multi Purpose Service

17056

110 110 s

C D TF

32D 17069

CDT

IBC 16993

GREATER GERALDTON Council Bluff Point 6530 Nazareth House Geraldton

Geraldton 6530 Juniper Hillcrest

40 Onslow St

Geraldton Shore

159 Fitzgerald St

9921 5010

80 80 90 50

Elder St

9961 6200

440 Neighbour St

9168 6524

3 Knowles St

9729 0499

70 70

1300 313 000

Mullewa 6630 Mullewa Multi Purpose Service

OBC 16658

18743

HALLS CREEK Council Halls Creek 6770 Halls Creek People's Church AC Facility

HARVEY Council

ATSI

16992

Harvey 6220 Hocart Lodge Aged Centre

C D TF

16995

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

IRWIN to MANDURAH PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

135

1st time user? See page 119

DPS Advertisement Web Page Reference ID

IRWIN Council Port Denison 6525 Dongara/Eneabba/Mingenew MPS

48 Blenheim Rd

9927 0200

KALGOORLIE-BOULDER Council

17086

Kalgoorlie 6430 Amana Living Kalgoorlie Edward Collick 173 Wilson St Victoria Park Nursing Home & Hostel 1 Croesus St Southern Cross Care

1300 050 938

89 89

1300 669 189

51 51

9182 1365

20 20

1300 313 000

s s

D TF C TF

KARRATHA Council

g H ATSI

IFC, 121, 142 16787

ATSI

16706

23, 69 16764

Roebourne 6718 Yaandina Aged Care Centre

58 Hampton St

KATANNING Council

Katanning 6317 Juniper Bethshan

7 Piesse St

Katanning Hospital & Health Service

11-31 Kobeelya Ave

9821 6222

26 26 16 16

51-63 Gregory St

9045 6222

Kojonup Hospital Lechenaultia House

Spring St

9831 2222

Springhaven Lodge

15 Barracks Pl

9831 2800

IBC 17157

18062

19132

6 2 22

F F

19127

16777

KELLERBERRIN Council Kellerberrin 6410 Kellerberrin Multi Purpose Service

KOJONUP Council Kojonup 6395

KONDININ Council

16681

Kondinin 6367 5 0429 637 040 P 8

3 8

Cnr Stubbs St & Memorial Dr 9890 2222

2 Beria Rd

Kondinin Multi Purpose Service

130 Graham St

Yeerakine Lodge

Graham St

9894 1222

LAKE GRACE Council

16738

Lake Grace 6353 Lake Grace Multi Purpose Service

16776

18737

131 131 s

D TF

5 16723

LAVERTON Council Laverton 6440 Laverton Multi Purpose Service

9088 2600

MANDURAH Council Dudley Park 6210 Brightwater The Cove, Mandurah

35 Hudson Dr

1300 223 968

95 Lakes Rd

9535 0700

106 64

D TF

10-11 17036

1 Hungerford Ave

9422 1304

83 52

C D TF

70-71 16645

Greenfields 6210 Aegis Greenfields

Halls Head 6210 Mercy Place Mandurah

Aged Care Guide

WESTERN AUSTRALIA 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MANDURAH continued to NARROGIN PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

136

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

MANDURAH Council continued Mandurah 6210 Amana Living Mandurah Wearne House 7 Leslie St

1300 262 626

47 50 116 52

41 50 115 s 3 s

Bethanie Peel

2 MacIaggan Turn

13 11 51

Coolibah Care Residential

30 Third Ave

9535 0300

Mandurah Grove

83 Boundary Rd

9550 2500

Acacia Living Group, Meadow Springs AC 82 Oakmont Ave

9535 0200

RAAFA McNamara Lodge

9582 5300

55 55 96 96

1300 660 640

65 35

Meadow Springs 6210 41 Portrush Pde

MANJIMUP Council

F C D TF C D TF D TF

IFC, 121, 142 16873

7 17022

27 17052 OBC 16637 17063

16740

Manjimup 6258 Baptistcare Moonya

59 Ipsen St

Pemberton 6260 9776 4000

9981 0600

Merredin Multi Purp Serv Berringa Lodge 84 Haig Rd

9081 3222

Merredin Multi Purp Serv Moorditj Mia 46 Kitchener Rd

9081 3222

10 9 10 10

9651 0222

22 15

9971 0200

4 Bedingfeld Rd

Pemberton Northcliffe Multi Purp Serv Railway Cr

MEEKATHARRA Council

D TF

13 16864

18742

Meekatharra 6642 Meekatharra Hospital

Savage St

MERREDIN Council

ATSI

17067

Merredin 6415

17153

17000

16674

14 14

16865

9531 1622

45 45

D TF

17139

Carey St

9756 3800

18741

Ada St

9064 6222

13 6

16783

Narrogin Cottage Homes

50 Felspar St

9881 1677

Residency by Dillons Narrogin

52 Williams Rd

9881 2244

50 50 50 7

C D TF C TF

MOORA Council

Moora 6510 Moora Dandaragan Multi Purpose Service Dandaragan St

MORAWA Council Morawa 6623 Morawa Perenjori Multi Purpose Service 1 Caulfield St

MURRAY Council Pinjarra 6208 Bedingfeld Lodge

NANNUP Council Nannup 6275 Nannup Multi Purpose Service

NAREMBEEN Council Narembeen 6369 Narembeen Multi Purpose Service

NARROGIN Council Narrogin 6312

g H European

16991 16630

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

NGAANYATJARRAKU to WYALKATCHEM PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

137

1st time user? See page 119

DPS Advertisement Web Page Reference ID

NGAANYATJARRAKU Council Ngaanyatjarra-Giles 6431 Kungkarrangkalpa Aged Care Facility Wanarn Community, Main Rd

8955 8068

33 33 44 33

C T CDT

NORTHAM Council

ATSI

17224

Northam 6401 Juniper Bethavon

107 Duke St

1300 313 000

Juniper The Residency

47-57 Burgoyne St

1300 313 000

NORTHAMPTON Council

IBC 17155 IBC 16671

Northampton 6535 Northampton Health Service

103 Stephen St

9934 0200

Langton Rd

9892 1222

39 25

200 Forrest Cir

9174 1522

56 40

19 Harris St

9645 2222

6 6

TF b

PLANTAGENET Council

17001

Mount Barker 6324 Plantagenet Cranbrook Health Service

PORT HEDLAND Council

D TF

17074

16759

South Hedland 6722 Karlarra Residential Aged Care Facility

QUAIRADING Council

Quairading 6383 Quairading Multi Purpose Service Quairading MPS Parker House

Cnr Jennaberring Rd & Loudon St 9645 1455

3 6

RAVENSTHORPE Council

F F

16752

18739

17064

Ravensthorpe 6346 Ravensthorpe Multi Purpose Service

9838 2211

Cnr Thomas & Mayrhofer Sts 9954 3200

17081

Leake St

9683 0222

16882

6 Arnott St

9861 1755

18 18

15 Eastcott St

9733 1355

45 43

Cnr Ackland & Mitchell Sts

9691 1222

16707

9 Honour Ave

9692 1222

16667

74 Martin St

THREE SPRINGS Council Three Springs 6519 North Midlands Multi Purpose Service

TRAYNING Council Kununoppin 6489 Kununoppin Multi Purpose Service

WAGIN Council Wagin 6315 Waratah Lodge

16664

WAROONA Council Waroona 6215 Pam Corker House

WONGAN-BALLIDU Council

C D TF

17049

Wongan Hills 6603 Wongan Hills MPS & Lovegrove Lodge

WYALKATCHEM Council Wyalkatchem 6485 Wyalkatchem Multi Purpose Service

Aged Care Guide

WESTERN AUSTRALIA 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WYNDHAM-EAST KIMBERLEY to YORK PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

138

Notes

1st time user? See page 119

DPS Advertisement Web Page Reference ID

WYNDHAM-EAST KIMBERLEY Council Kununurra 6743 Juniper Gerdewoonem

30 30

50 Ivanhoe Rd

1300 313 000

27 Coverley St

1300 313 000 P 9

Wyndham 6740 Juniper Marlgu Village

YILGARN Council

ATSI

IBC 20367

ATSI

IBC 17011

Southern Cross 6426 Southern Multi Purpose Serivce

Algenib St

9081 2222

17017

YORK Council York 6302 Baptistcare Balladong Gardens

20 Redmile Rd

York MPS & Pioneer Memorial Lodge

Trew Rd

9641 0200

26 26 21

Aged Care Guide see page 119 a for definitions

Advertisers only listed below. All extra service providers are also listed in the directory on pages 120 -138 PHONE (08)

Duncraig 6023 1300 262 626 60 52

Amana Living Duncraig Lady McCusker Hm

27 Beddi Rd

Amana Living Salter Pt Peter Arney Home

1 Gentilli Way

Bethanie Fields

111 Eaton Dr

Bethanie Subiaco

45 Bishop St

Jolimont 6014 9285 7700

Hall & Prior Clarence Estate AC Home

55 Hardie Rd

Spencer Park 6330 9841 5999

Hall & Prior Karingal Green AC Home

53 Hawkevale Rd

Mercy Place Mont Clare

9 Dean St

Claremont 6010 9422 1304

Midland Nursing Home

44 John St

Midland 6056 9274 3157

Melville Parkside

15 Cottrill St

Myaree 6154 9424 0500

Discovery Way (access via Wagtail Cl)

17055

WESTERN AUSTRALIA 2021

Aged Care Homes with Extra Services

Murdoch Gardens

13 20699

Salter Point 6152 1300 262 626 Eaton 6232

13 11 51

High Wycombe 6057 9321 1388

Murdoch 6150 6332 6200

Regents Garden Four Seasons Booragoon

495 Marmion St

Booragoon 6154 0433 387 760

Regents Garden Res Care Aubin Grove

248 Lyon Rd

Aubin Grove 6164 0406 564 446

Regents Garden Res Resort Lake Joondalup 33 Drovers Pl

Wanneroo 6065 0406 564 446

Regents Garden Scarborough Condocare

22 Wheatcroft St

Scarborough 6019 0433 387 760

Southern Plus East Fremantle

15 Wolsely Rd

East Fremantle 6158 1300 000 161

Southern Plus East Fremantle Respite Serv

15 Wolsely Rd

East Fremantle 6158 1300 000 161

Wearne Cottesloe

1 Gibney St

Cottesloe 6011 6458 7500

s W C DT F b H

Size of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure tia U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds Livi ng O nsit e

1300 660 640

s W DTF 100 86 s W DTF 160 100 W DTF 112 112 s W DT 86 52 s W DTF 160 160 W TF 73 73 W C TF 110 25 s W C DTF 50 48 s W C TF 141 121 s W DTF 100 100 sW TF 102 102 s W DTF 100 68 sW TF 105 105 s W DTF 83 83 W C DTF 83 83 W C DTF 80 80 W C TF

H H

DPS

Advert Web Page ID

IFC, 121, 142 16648 IFC, 121, 142 16811 27 16775 27 19933 33D-33 16757 33D-33 19932 70-71 19535 67 16633 OBC 17107 OBC 16732 87 16721

H H

87 20365 87 16750 87 20366 23, 69 21971 23, 69 38645

64D 16662

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au Type

Aegis Aged Care Alinea Amana Living

Amaroo Villages

Baptistcare

Bethanie

VILLAGE

Busselton Adventist Retirement Village Rossmoyne Waters Balmoral Retirement Village Kitchener Gardens Retirement Village Camelia Court Retirement Village Albany Wollaston Court Australind Treendale Village Bull Creek Frederick Guest Village Coolbellup Hale House Duncraig Lady McCusker Village Inglewood St Francis Court Kalgoorlie Muschamp Village Karrinyup Moline Village Lesmurdie Parry Village Meadow Springs Village Mosman Park Dorothy Genders Village Roleystone Hillandale Village Salter Point Peter Arney Village Shenton Park Riley House South Perth Le Fanu Court South Perth St Mary's Close Albany Denmark Gosnells Bethel Village Graceford Village Gracehaven Village Mirrambeena Village Riverside Village Silver Vines Village William Carey Court Village Yallambee Village Beachside Retirement Village Dalyellup Housing Elanora Retirement Village Esprit Retirement Village Fields Retirement Village Geneff Retirement Village Gwelup Gwelup Retirement Village Illawong Retirement Village Joondanna Retirement Village on the Park Retirement Village

Note: 1. Units available through National Rental Affordability Scheme (NRAS) 2. Units available through Housing Authority as a joint venture 3. Some units available through Housing Authority as a joint venture * This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

ADVENTIST CARE to BETHANIE ORGANISATION Adventist Care

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

139

AREA

Busselton Rossmoyne Como Melville Bayswater Spencer Park Australind Bull Creek Coolbellup Duncraig Inglewood Kalgoorlie Karrinyup Lesmurdie Mandurah Mosman Park Roleystone Salter Point Shenton Park South Perth South Perth Albany Denmark Gosnells Albany Byford Rockingham Margaret River Salter Point Margaret River Busselton Mundaring Yanchep Dalyellup South Bunbury Eaton Eaton Innaloo Gwelup Gwelup Hamilton Hill Joondanna Menora

PHONE (08)

9354 4133 9253 4456 9367 7333 9330 1911 6166 6362 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 050 938 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 1300 262 626 9490 3899 9490 3899 9490 3899 1300 660 640 1300 660 640 1300 660 640 1300 660 640 1300 660 640 1300 660 640 1300 660 640 1300 660 640 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51 13 11 51

99 9 9 99 9 999 9 99 9 99 99 9 99 9 999 99 999 9 999 99 99 99 999 9 999 99 999 9 999 9 999 99 9 9 9 9 9 99 9 99 9 9 9 99 99 99 99 999 9 999 99 999 9 9 9 99 999 9 999 99 99 9 999 99 999 9 999 9 99 99 9 9 99 9 9999 9 999 9 9 9 9999 99 99 99 99 9 99 99

99 999 99 99

60 60 10-11 10-11

IFC, 121, 142 9 IFC, 121, 142 99 IFC, 121, 142 99 Note 1 IFC, 121, 142 9 9 IFC, 121, 142 99 IFC, 121, 142 9 9 IFC, 121, 142 9 9 IFC, 121, 142 99 9 9 Note 2 IFC, 121, 142 IFC, 121, 142 99 IFC, 121, 142 99 Note 3 IFC, 121, 142 999 IFC, 121, 142 99 IFC, 121, 142 99 IFC, 121, 142 99 IFC, 121, 142 99 81 99 81 99 81 99 13 99 13 9 9 13 99 Note 4 13 9 9 13 99 13 99 Note 4 13 99 13 999 Note 4 27 99 Note 5

99 99 99 99 9 9 99 Note 6 9 9 9 99

27 27 27 27 27 27 27 27 27 27

17099 17098 19484 16903 61718 17075 20080 16975 16815 18074 17106 16805 16840 20393 17048 16911 16952 16861 17134 16962 17112 20385 20116 20115 19598 17088 17034 21204 17045 18444 19597 19596 19476 20744 19475 19478 19471 19472 21867 21868 19473 17016 19477

4. Rental units available through joint venture with Department of Housing 5. Units available for low income residents in partnership with the Department of Communities 6. Units available for low income residents with approval from HomesWest Definitions see pages 114

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

140

Aged Care Guide

WESTERN AUSTRALIA 2021

Type

VILLAGE

AREA

on the Park Serviced Apartments Menora Peel Housing Coodanup Warwick Retirement Village Warwick Waters Retirement Village Port Kennedy Brightwater Kingsway Court - A Brightwater Community Madeley Catholic Homes Castledare Retirement Village Wilson Ocean Star Retirement Village South Bunbury Servite Retirement Village Joondanna Trinity Retirement Village Duncraig Coolibah Care Coolibah Grove Independent Living Mandurah Curtin Heritage Living Riversea Village Mosman Park Mosman Park Waterfront Cottesloe Cottesloe Hall & Prior Aged Care Hall & Prior Mertome Village Bayswater Harold Hawthorne Community Centre Over 55s Village Carlisle Juniper Boronia Court Lockyer Carramar Village in Morley Morley Chrystal Gardens Trigg Chrystal Halliday Village Karrinyup Elimatta Retirement Living Menora Euroka Watermans Bay Noranda Village (Juniper) Noranda RoseMount Dianella Rowethorpe Bentley Salisbury Retreat (Juniper) Bedford St David's Village Mount Lawley Mercy Community Services Mercy Village Wembley Wembley Mercy Health Edgewater Mercy Villas Retirement Living Edgewater Villa Maria Retirement Living Lesmurdie MYVISTA Mirrabooka Retirement Apartments Mirrabooka Retirement Village - Balcatta Balcatta Regents Garden Bungalows Aubin Grove Aubin Grove Bungalows Lake Joondalup Wanneroo Regis Aged Care Hollywood Village (Centennial Close) Nedlands Southern Cross Care (WA) BF Prindiville Village Southern Cross Care North Perth Donovan Village Southern Cross Care Forrestfield Faulkner Park Retirement Estate Southern Cross Care Cloverdale Foley Village Southern Cross Care Hilton Margaret Hubery Village Southern Cross Care Rossmoyne Success Village Southern Cross Care Success Thomas Perrott Village Southern Cross Care Shelley SwanCare Australind Rise Australind Bentley Park Bentley Town of Bassendean Hyde Retirement Village Bassendean

PHONE (08)

13 11 51 13 11 51 13 11 51 13 11 51 9302 3655 1300 244 333 1300 244 333 1300 244 333 1300 244 333 9535 0300 6458 7555 9382 7555 6462 7200 9470 1155 0437 154 420 1300 313 000 0413 450 624 0413 450 624 9270 4425 0413 450 624 9289 2419 9345 3448 6363 6311 9289 2419 9289 2411 9340 7220 9291 6314 0438 370 355 9207 4666 9207 4666 0415 512 459 0415 512 459 9380 5211 1300 669 189 1300 669 189 1300 669 189 1300 669 189 1300 669 189 1300 669 189 1300 669 189 9762 4101 6250 0000 9279 6588

Note: 1. Units available for low income residents in partnership with the Department of Communities 2. Under construction and due for completion in late 2021 * This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

BETHANIE continued to TOWN OF BASSENDEAN ORGANISATION Bethanie continued

Features

Retirement Accommodation listed alphabetically by their Organisation*

9 9 99 99 99 9 9999 9 999 9 999 9 999 9 999 9 999 9999999 99 999 9 999 99 99 99 99 99 9 99 9 99 99 9 999 99 9 9 9 99 99 99 9 999 99 9 999 99 9 9 99 999 9 999 9 9999 9 999 9 999 99 99 99 9 9 99 9 99 9 999 9 99 9 99 9 99 9 99 99 9999 99

Note 1

9 99 99 99 99 99 99 999 99 Note 2 99 Note 3 99 9 9 99 999 9 9 99 99 9 9 99 999 9 9 99 99 9 9 99 99 999 99 99 99 999 99 99 99 99 99 99 99 999 99

27 27 27 27 5 82 82 82 82 7 64D 64D 33D-33 15 IBC IBC IBC IBC IBC IBC IBC IBC IBC IBC IBC 56 70-71 70-71 75 75 87 87 55 23, 69 23, 69 23, 69 23, 69 23, 69 23, 69 23, 69 88 88 91

38898 20745 19479 18052 16719 16755 16788 16712 17043 16822 17136 38464 38893 21210 16928 17019 16897 21554 21179 16972 18047 17127 16745 18046 17051 16687 21229 21228 38886 19518 21007 19464 20714 16940 16910 16973 16852 17046 16699 17178 19283 16807 16944

3. Includes 42 units through HomesWest

Definitions see pages 114

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Approved Home Care Package (HCP) providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded HCP of any type you may approach any approved HCP provider to provide the services you need. Some providers may only service one region while others can service multiple areas. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Metro East, Metro North, Metro South, Perth North, and Perth South.

Metro East Metro North Metro South Perth North Perth South

On the following pages you’ll find alphabetical lists of approved providers in Western Australia.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Claremont LGA is grouped under Perth North.

Council District

Metro Region

Council District

Armadale

Metro South

Melville

Perth South

Bassendean

Perth North

Mosman Park

Perth North

Bayswater

Perth North

Mundaring

Metro East

Belmont

Perth South

Nedlands

Perth North

Cambridge

Perth North

Peppermint Grove

Perth North

Canning

Perth South

Perth

Perth North

Claremont

Perth North

Rockingham

Metro South

Cockburn

Metro South

Serpentine-Jarrahdale

Metro South

Cottesloe

Perth North

South Perth

Perth South

East Fremantle

Perth South

Stirling

Perth North

Fremantle

Perth South

Subiaco

Perth North

Gosnells

Metro East

Swan

Metro North

Victoria Park

Perth South

Vincent

Perth North

Wanneroo

Metro North

Joondalup

Metro North

Kalamunda

Metro East

Kwinana

Metro South

Metro Region

141 141

H O M E

HCPs Western Australia Metropolitan

W EW S TEESRTN S TURSAT LRI A A L I2A0 22 10 2 1 E RA NU A

C A R E

P A C K A G E S

142

Aged Care Guide

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“ Like most people, Joan found getting care for her husband at home really complicated. Until she called me.

“

Leonie Demunk, Amana Living Customer Care

“Joan was finding it harder to care for her husband Arthur, as his needs increased. She was also finding it overwhelmingly complicated to get the added support he needed to continue living at home. My professional training and hands-on experience at Amana Living meant I was able to explain things in plain language and help her through each of the steps, just like we’ve done for thousands of other people. If you’re also finding all this a bit complicated, just call me, and we’ll sort it out together.”

Professionally trained. Naturally kind.

1300 26 26 26 | amanaliving.com.au

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

143

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Metro East Metro North Metro South Perth North Perth South

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Living Home Care Packages Metro Perth & Hills  Acacia WA Home Care Packages  Alzheimer's Living Home Care Services  Amana Amaroo@Home  Care Home Care Packages   Astley Home & Community Care  AusCare Metropolitan Home Care Packages  Avivo: Home Care Perth Metro  Baptistcare Lodge  Bedingfeld Community Care Perth Metro East   Bethanie Community Care Perth Metro North   Bethanie Community Care Perth Metro South    Bethanie Living Home Care Packages  Better At Home  Brightwater Candice Care  Care Net Community Nursing  Home HS and the South West Rural Respite Serv  Carealot    Carinya Care Services Transition Care Pkgs Community Care

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1300 667 788 1300 262 626 9490 3899 9490 2393 1300 455 322 1300 428 486 1300 660 640 9531 1622 13 11 51 13 11 51 13 11 51 1300 307 344 1300 223 968 1800 226 342 9385 5100 9284 7562 9438 5500

1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

9291 0105

Packages for Veterans

Advert Page

8ZtR

DPS Web ID 18771

112 61735

8ZetRg 8Z 8ZeYR 8Z 8ZeR 8Zt 8R 8ZeRg 8ZeRg 8ZeR 8Z 8Zeg 8ZeYtR 8ZeR 8ZetR 8

CALD

IFC, 121, 142 17724 81 20028 18 17745 38987 17755 13 17746 17139

CALD

27 21036

CALD

27 17798 27 17796 22201

CALD, LGBTIQ

5 17728 38182 25 20700 16711 49 19570

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Metro East Metro North Metro South Perth North Perth South

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Catholic Homes Home Care Services Metro  Chorus Care Services  Chung WahHomeCAC& Community Home Care Packages  Cockburn Care Home Care Packages  Keepers Perth - South of the River   Comfort Keepers Perth North/Hills/Mandurah   Comfort Vision Home Care Services  Community Care Home Services  Coolibah Mile Home Care  Country  CPECURAGroupIn-Home Care  ECHO Home Care Packages  Enrich Living Services WA Metropolitan  Focused Care   Godrich Health Care  Harmilla Care  HCA Home  HenderCare  Home Care Assistance West Coast Perth  Home Care Packages at Rise  Home Care, Southern Plus  Home Chef  Home Instead Senior Care Perth North & South  Home Instead Senior Care Regional Western Australia  Support Services  Home Home Care  IACItalo-Australian & Cultural Centre Services [HCP Program/In Home Care])  (ICare CommunityWelfare Murray Home  JEJuniper Home Care  Note: 1. CALD, Italian; Short Term Restorative Care offered, Fee for service available 2. Asian, Burmese, CALD, Cambodian, Chinese, Filipino, Indian, Indo-Chinese, Korean, Malaysian, Singaporean, Thai, Vietnamese

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1800 264 268 9328 3988 9411 3780 9315 2200 9492 8920 1800 968 754 9535 0300 0476 035 233 1300 665 082 9382 1983 9271 7011 1300 202 003 9302 1737 6153 1528 6249 7066 1300 422 111 1300 764 433 9385 5675 6274 3700 1300 000 161 9378 2544 6310 0400 6310 0400 1800 854 300 9247 0888 9228 2220 9399 6800 1300 313 000

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

1300 244 000

Packages for Veterans

8Zetg 8ZeYtR 8ZeYRg 8Zeg 8Zg 8ZeRg 8 8ZeR 8ZetR 8ZeYR 8Zeg 8ZeYtR 8ZeYRg 8ZeR 8ZeYR 8Z 8ZeYR 8ZeR 8Z 8ZeYRg 8ZeYRg 8 8Z 8Z 8ZetRg 8 8ZeRg 8eY 8ZetRg

3. African, Arabic, European, Italian, LGBTIQ, South African 4. Dutch, European, German, Italian, Jewish, Macedonian, Malaysian, Maltese, South African, Southern European, Spanish, Turkish, Western European

Advert Page

DPS Web ID

Note 1

82 21188

Note 2

29, 74 17754

18081 ATSI

21 17735

Note 3

28 19580

CALD

28 18430 17742 7 19581 26 21843 144 21918

Note 4

17779 17726

ATSI, NESB

17723 38501 21943 38968 38173 20727 22 21344

ATSI, LGBTIQ ATSI

24 17744 23, 69 17729 21361 31 19010 31 38876

ATSI, CALD

21929 21956

Note 5

2 17799 16905

ATSI

IBC 18080

5. CALD, European, Italian, Southern European, Spanish

• Home & Aged Care Services Gov. funded Home Care Packages

 1300 665 082 www.cpegroup.biz

• Disability Services – NDIS • Veterans Home Care – DVA

 info@cpegroup.biz

63 Lindsay St, Perth WA 6000

WESTERN AUSTRALIA 2021

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145

These icons help you find the packages that are most suitable for you.

Metro East Metro North Metro South Perth North Perth South

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (08)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

1300 110 254 1234 8ZetR  KinCare Get Care 1300 497 442 1234 8ZeYtR  Let's Melville Cares Home Support 9319 0900 1234 8ZeR  MercyCare Community & Home Support Services 1800 637 299 1234 8ZeR  MYVISTA Home Care 9207 4666 1234 8Zg CALD   Pearl Home Care - Perth 6167 5610 1234 8  Rainbow Multicultural Aged Care Program 9271 2026 1234 8ZeRg Note 1  Right at Home Perth Midland 1300 363 802 1234 8Z   Right at Home Perth Northern Suburbs 6202 8033 1234 8Z   Right at Home RightCare 1300 363 802 1234 8Zt   Shine Community Services 9253 5555 1234 8ZR   Silver Chain Perth Home Care Packages 9242 0119 1234 8ZeYRg ATSI, CALD  Southcare Home Care Packages 9450 6233 CALD 1234 8Zeg  Southern Districts Support 9498 4800 1234 8ZetR    St Bart's Home Care 9323 5168 1234 8ZeYR   St Basil's Home Care Packages 6146 2585 1234 8Zeg Note 2   St Louis Estate Home Care 6149 2068 1234 8Z  St Simeon HealthCare Service 0478 184 732 1234 8Ztg Note 3  Stirling Community Home Care Packages 9205 7632 1234 8ZeR  SwanCare At Home 6250 0300 1234 8ZeYtR   The CareSide 1300 854 080 1234 8ZetR  Town of Bassendean In Home Care 9279 6588 1234 8ZeRg Note 4   TPG Aged Care 9408 1100 1234 8ZeR  Triple A Care Home Care Packages 9328 3435 1234 8Zeg Note 5  Umbrella Multicultural At Home Care 9275 4411 1234 8Zeg Note 6  White Oak Home Care Packages 9301 0299 1234 8ZeYRg ATSI, CALD   Your Nursing Agency Home Care Package Services 13 10 99 1234 8R  Note: 1. Bosnian, CALD, Croatian, Eastern European, European, Former Yugoslavian, Hungarian, Italian, Latvian, Macedonian, 4. CALD, Egyptian, Filipino, Indian, Italian NESB, Northern European, Polish, Russian, Serbian, Slavic, Southern European, Ukrainian, Western European 2. Arabic, CALD, Greek, Macedonian 3. Bosnian, Croatian, Former Yugoslavian, Serbian

Cultural Environment

Advert Page

DPS Web ID

20 18076 38282 38241 56 17731 75 18042 37 60986 17759 38327 22378 22069 38472 17763 34 17775 19 21813 127 17794 17777 39057 30 38307 17 21919 88 20415 3 38183 91 17780 21885 17782 21464 33D-33 20085 22197

5. Asian, Bengali, Burmese, CALD, Indian, Malaysian, Pakistani, Russian, Spanish, Sri Lankan, Thai 6. Asian, CALD, European, South African

146

Council District Albany Ashburton Augusta-Margaret River Beverley

Aged Care Guide

Region

Council District

WESTERN AUSTRALIA 2021

Region

Council District

Region

South

Esperance

South East

Narembeen

Far North

Exmouth

Far North

Narrogin

Gingin

Mid West

Ngaanyatjarraku

Mid North

Northam

Mid West

South Mid West

Gnowangerup

South

Mid West South

Boddington

South

Goomalling

Mid West

Northampton

Mid North

Boyup Brook

South

Greater Geraldton

Mid West

Nungarin

Mid West

Bridgetown-Greenbushes

South

Halls Creek

Far North

Perenjori

Mid West

Brookton

South

Harvey

South

Pingelly

South

Broome

Far North

Mid West

Plantagenet

South

Port Hedland

Far North

Broomehill-Tambellup Bruce Rock

South Mid West

Irwin Jerramungup Kalgoorlie-Boulder

South East

Quairading

Mid West

Far North

Ravensthorpe

South East

Bunbury

South

Karratha

Busselton

South

Katanning

South

Sandstone

Mid North

Capel

South

Kellerberrin

Mid West

Shark Bay

Mid North

Carnamah

Mid West

Kent

South

Tammin

Mid West

Carnarvon

Mid North

Kojonup

South

Three Springs

Mid West

Chapman Valley

Mid West

Kondinin

South

Toodyay

Mid West

Chittering

Mid West

Koorda

Mid West

Trayning

Mid West

Collie

South

Kulin

South

Upper Gascoyne

Mid North

South

Victoria Plains

Mid West

Coolgardie

South East

Lake Grace

Coorow

Mid West

Laverton

Mid North

Wagin

South

Corrigin

South

Leonora

Mid North

Wandering

South

Cranbrook

South

Mandurah

South

Waroona

South

Cuballing

South

Manjimup

South

West Arthur

South

Cue

Mid North

Meekatharra

Mid North

Westonia

Mid West

Cunderdin

Mid West

Menzies

South East

Wickepin

South

Dalwallinu

Mid West

Merredin

Mid West

Williams

South

Dandaragan

Mid West

Mingenew

Mid West

Wiluna

Mid North Mid West

Dardanup

South

Moora

Mid West

Wongan-Ballidu

Denmark

South

Morawa

Mid West

Woodanilling

South

Derby-West Kimberley

Far North

Mount Magnet

Mid North

Wyalkatchem

Mid West

Donnybrook-Balingup

South

Mount Marshall

Mid West

Wyndham-East Kimberley

Far North

Mukinbudin

Mid West

Yalgoo

Mid North

Murchison

Mid North

Yilgarn

South East

York

Mid West

Dowerin Dumbleyung

Mid West South

Dundas

South East

Murray

South

East Pilbara

Far North

Nannup

South

AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Home Care Package approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Far North, Mid North, Mid West, South and South East.

Far North Mid North Mid West South South East

On the following pages you’ll find alphabetical lists of approved providers, in Western Australia.

The list on page 146 is a quick reference guide to help you find in which group council districts are listed. For example Esperance LGA is grouped under South East.

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds.

Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

147

H O M E

HCPs Western Australia Regional

W EW S TEESRTN S TURSAT LRI A A L I2A0 22 10 2 1 E RA NU A

C A R E

P A C K A G E S

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These icons help you find the packages that are most suitable for you.

Far North Mid North Mid West South South East

General packages suitable for all eligible clients

 

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER

PHONE (08)

Acacia Living Home Care Packages Metro Perth & Hills

9291 0105

Acacia Living Home Care Packages Mid West/Geraldton

9999 1100

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Cultural Environment

Home Care Packages Supplement

Notes

1234 1234 1234 1234 23 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2

Packages for Veterans

Advert Page

8ZtR 8ZetR 8ZR 8Z 8ZtR 8ZeR

Living Home Care Packages Peel/Mandurah 9291 0105  Acacia Acacia Living Home Care Packages South West 9791 7543  Acacia Living Home Care Packages Wheatbelt/Jurien Bay 9652 0492  ACCC Home Care Services 9841 8668  Alzheimer's WA Home Care Packages 1300 667 788  Amana Living Home Care Services 1300 262 626 8ZetRg  Amaroo@Home Denmark 0423 703 972 8ZR  Avivo: Regional Home Care Packages 1300 428 486 8ZetR   Baptistcare Home Care Great Southern 1300 660 640 8Zt  Baptistcare Home Care Perth Metro 1300 660 640 8Zt  Baptistcare Home Care South West 1300 660 640 8Zt  Baptistcare Home Care Wheatbelt 1300 660 640 8Zt  Bedingfeld Lodge 9531 1622 8R  Bethanie Community Care Mid West 13 11 51 8ZetRg  Bethanie Community Care Perth Metro South 13 11 51 8ZeR  Bethanie Community Care South West 13 11 51 8ZetRg  Brightwater At Home 1300 223 968 8Zeg  Candice Care 1800 226 342 8ZeYtR  Capecare Home Support & Care Services 9750 2000 8ZtR  Care Net Home Services 9385 5100 8ZeR  Carealot Home HS and the South West Rural Respite Serv 9284 7562 8ZetR  Carinya Care Services Transition Care Pkgs Community Care 9438 5500 8  Catholic Homes Home Care Services Regional 1300 244 000 8Zetg  Chorus Home & Community Care Services 1800 264 268 8ZeYtR  Comfort Keepers Perth North/Hills/Mandurah 9492 8920 8ZeRg  Community Home Care 9720 5100 8ZetR  Coolibah Care Home Services 9535 0300 8ZeR  Country Mile Home Care 0476 035 233 8ZetR  CPE Group 1300 665 082 8ZeYR  CURA In-Home Care 9382 1983 8Zeg  Enrich Living Services WA Metropolitan 1300 202 003 8ZeYRg  Enrich Living Services WA Regional 1300 202 003 8ZeYtR  Esperance Home Care 9083 1800 8ZetR  Exmouth Multi Purpose Service 9949 3641 8t  Note: 1. Dutch, European, German, Italian, Jewish, Macedonian, Malaysian, Maltese, South African, Southern European, Spanish, Turkish, Western European

DPS Web ID 18771 17062 19573 21187 21463 19158

112 61735 CALD

IFC, 121, 142 17724 81 38381 19504 13 20375 13 17746 13 17747 13 20729 17139

ATSI, CALD

27 18421

CALD

27 17733

27 17796 CALD, LGBTIQ

5 17728 38182 17778 25 20700 16711 49 19570

CALD, Italian

82 38333 18081

CALD

28 18430 17741 7 19581 26 21843 144 21918

Note 1

17779

ATSI, NESB

17723 20718 17743 16848

WESTERN AUSTRALIA 2021

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149

These icons help you find the packages that are most suitable for you.

Far North Mid North Mid West South South East

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

& Prior Clarence Estate Home Care 9841 5999 234 33D-33 19516 8ZtR  HallHenderCare 1300 764 433 1234 8ZeR 20727   Home Care Assistance West Coast Perth 9385 5675 1234 8Z 22 21344  Home Care Packages at Rise 6274 3700 ATSI, LGBTIQ 24 17744 1234 8ZeYRg  Home Chef 9378 2544 1234 8 21361  Home Instead Senior Care Regional Western Australia 6310 0400 1234 8Z 31 38876  Juniper Home Care 1300 313 000 1234 8ZetRg ATSI IBC 18080   Juniper Home Care Wheatbelt 9621 2829 1234 8Zt IBC 18784  Juniper Kununurra Community Care 1300 313 000 1234 8ZetRg ATSI IBC 17750  1300 110 254 1234 8ZetR 20 18076  KinCare Let's Get Care 1300 497 442 38282 1234 8ZeYtR  Life Without Barriers Kimberley/Goldfields 9194 5400 1234 8Ztg ATSI, LGBTIQ 38382   MercyCare Community & Home Support Services 1800 637 299 1234 8ZeR 56 17731  Ngaanyatjarra Health Community Care Services 0439 227 618 1234 8etg 19624  Norseman Multi Purpose Service 9039 9200 1 18738 8t  Pearl Home Care - Perth 6167 5610 1234 8 37 60986  Peel Community Care 9531 2076 1234 8g Note 1 38762  Quambie Home Care Services 9733 3660 17128 1234 8Z  Right at Home Kalgoorlie Wheatbelt 9035 0417 1234 8Zt 61807  Right at Home Perth Midland 1300 363 802 1234 8Z 38327  Right at Home RightCare 1300 363 802 1234 8Zt 22069   Share & Care Community Services Group 9622 5195 1234 8et 17752  Shire of Dowerin Home & Community Care 9631 1060 1234 8 17116  Shire of Narrogin Regional Homecare 9890 0700 1234 8Zetg ATSI 17751  Silver Chain Albany Home Care Packages 1300 761 577 ATSI 17762 1234 8ZetRg  Silver Chain Bunbury/South West Home Care Packages 1300 761 577 1234 8ZetRg ATSI 17764  Silver Chain Geraldton Home Care Packages 9242 0119 1234 8ZetRg ATSI 17767  Silver Chain Kalgoorlie Home Care Packages 1300 761 577 1234 8ZetRg ATSI 18445  Silver Chain Karratha Home Care Packages 1300 761 577 1234 8Ztg ATSI 17758  Chain Northam Home Care Packages 9242 0119 1234 8ZetR 17768  Silver Chain Peel Home Care Packages 1300 761 577 1234 8Zg CALD 17769  Silver Silver Chain Pilbara/Port Hedland Home Care Packages 1300 761 577 1234 8ZetR 17757  Silver Chain Pingelly Home Care Packages 1300 761 577 17792 1234 8ZetR  South West Community Care Home Care Services 9782 4050 124 21380 8Z  Southern Districts Support 9498 4800 1234 8ZetR 19 21813  Southern Plus Home Care Packages Country Region 1300 000 161 1234 8ZeYtRg ATSI, CALD 23, 69 17776  Note: 1. Bosnian, Chinese, Croatian, Dutch, Egyptian, Filipino, German, Greek, Hungarian, Indian, Italian, Lebanese, Macedonian, Maltese, Polish, Russian, Serbian, Sri Lankan, Ukrainian, Vietnamese ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

WESTERN AUSTRALIA 2021

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia

Far North Mid North Mid West South South East

150

SERVICE PROVIDER

HealthCare Service  StTheSimeon  TPGCareSide  TripleAgedA CareCareHome Care Packages  Umbrella Multicultural At Home Care  WACHS Kimberley Aged & Community Services  Warmun Community (Turkey Creek) Aged Care Services  Wiluna Aged Care Services  Yaandina Care Centre Note: 1. Bosnian, Croatian,Aged Former Yugoslavian, Serbian

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (08)

0478 184 732 1300 854 080 9408 1100 9328 3435 9275 4411 9192 0333 0427 867 245 9981 8641 9182 1365

1234 1234 1234 1234 1234 1234 1234 234 1234

8Ztg 8ZetR 8ZeR 8Zeg 8Zeg 8tg 8etg 8Zetg 8ZtRg

Advert Page

Note 1

DPS Web ID

30 38307 3 38183 21885

Note 2

17782

Note 3

21464

Note 4

17749

ATSI

17787

ATSI

17790

ATSI

16706

4. ATSI; Packages for clients in remote Aboriginal communities in the Kimberleys & also considered in towns where there is a service provider gap

2. Asian, Bengali, Burmese, CALD, Indian, Malaysian, Pakistani, Russian, Spanish, Sri Lankan, Thai 3. Asian, CALD, European, South African

Aged Care Guide

WESTERN AUSTRALIA 2021

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

PHONE Aged Care Home DPS Web ID (08) Name Amana Living Kalgoorlie Edward Collick Hme Kalgoorlie 1300 050 938 16787

Cultural Group CALD

Aged Care Home Name MYVISTA Residential Aged Care

ATSI

Baptistcare Morrison Gardens

Midland 1300 660 640 17038

CALD

Carine Parkside

ATSI

Germanus Kent House Southern Cross Care

Broome 1300 669 189 17030

CALD

Ritcher Lodge

ATSI

Hall & Prior Windsor Park Aged Care Home

Carlisle 9472 9488

16771

CALD

Seaforth Gardens Aged Care Facility

ATSI

Halls Creek People's Church AC Facility

Halls Creek 9168 6524

16992

Chinese

Hall & Prior Concorde Aged Care Home

PHONE (08)

DPS Web ID Balcatta 9207 4666 16676

ATSI

Juniper Gerdewoonem

Kununurra 1300 313 000 20367

Chinese

Regents Garden Residential Care Bateman

ATSI

Juniper Guwardi Ngadu

Fitzroy Crossing 1300 313 000 17028

Chinese

Residency by Dillons Mount Lawley

ATSI

Juniper Marlgu Village

Wyndham 1300 313 000 17011

Croatian

ATSI

Juniper Ngamang Bawoona

Derby 1300 313 000 17070

ATSI

Juniper Numbala Nunga

Derby 1300 313 000 16639

ATSI

Kungkarrangkalpa Aged Care Facility Ngaanyatjarra-Giles 8955 8068

ATSI

Meekatharra Hospital

ATSI

Yaandina Aged Care Centre

Bosnian

MYVISTA Residential Aged Care

CALD

Aegis Shoreline

CALD

Braemar Cooinda

17224

Carine 9378 5500

21254

Bayswater 9272 8733

17058

Gosnells 9398 2116

17165

South Perth 9367 7559

16686

Bateman 0433 387 760 16855

Mount Lawley 9271 5674

16697

MYVISTA Residential Aged Care

Balcatta 9207 4666

16676

Croatian

Villa Dalmacia Aged Care Facility

Spearwood 9418 5222

16763

Dutch

Fair Haven Home

Armadale 9399 7173

16990

Dutch

Manoah House

Martin 9398 5031

17009

Meekatharra 9981 0600

17067

European

Italian Village Fremantle

White Gum Valley 9430 8111

16998

Roebourne 9182 1365

16706

European

Narrogin Cottage Homes

Narrogin 9881 1677

16991

Balcatta 9207 4666

16676

Fmr Yugoslavian MYVISTA Residential Aged Care

Balcatta 9207 4666

16676

North Coogee 6254 8211

22364

Italian

Aegis Shoreline

North Coogee 6254 8211

22364

Willagee 6279 3636

20751

Italian

Aegis St Michael's

North Perth 9227 2900

16770

CALD

Braemar House

East Fremantle 6279 3636

16694

Italian

Hall & Prior Leighton Aged Care Home

CALD

Braemar Village

Willagee 6279 3636

17159

Italian

Italian Village Fremantle

CALD

CraigCare Albany

Yakamia 9844 5700

16885

Italian

MYVISTA Residential Aged Care

CALD

Hellenic Community Aged Care

Dianella 9376 5830

16774

Italian

Residency by Dillons Mount Lawley

West Perth 9328 9355

16631

White Gum Valley 9430 8111

16998

Balcatta 9207 4666

16676

Mount Lawley 9271 5674

16697

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

WESTERN AUSTRALIA 2021

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151

Cultural Group Italian

Aged Care Home Name Villa Dalmacia Aged Care Facility

DPS Web ID Spearwood 9418 5222 16763

Cultural Aged Care Home Group Name Macedonian MYVISTA Residential Aged Care

DPS Web ID Balcatta 9207 4666 16676

Italian

Villa Terenzio

Marangaroo 9247 0888

NESB

Hellenic Community Aged Care

Dianella 9376 5830

Residency by Dillons Mount Lawley

PHONE (08)

16656

Jewish

Maurice Zeffert

Dianella 9375 4600

17018

Polish

LGBTIQ

Hall & Prior Tuohy Aged Care Home

Midland 9274 1756

16766

Portuguese Villa Dalmacia Aged Care Facility

Macedonian Aegis St Michael's

North Perth 9227 2900

16770

Serbian

Macedonian Hall & Prior Leighton Aged Care Home

West Perth 9328 9355

16631

Vietnamese Residency by Dillons Mount Lawley

PHONE (08)

16774

Mount Lawley 9271 5674

16697

Spearwood 9418 5222

16763

Balcatta 9207 4666

16676

Mount Lawley 9271 5674

16697

MYVISTA Residential Aged Care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

151

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

Cultural Group African

Service Provider Comfort Keepers Perth - South of the River

9315 2200

DPS Web ID 19580

Cultural Group ATSI

Service Provider Yaandina Aged Care Centre

9182 1365

DPS Web ID 16706

Arabic Arabic

Comfort Keepers Perth - South of the River

9315 2200

19580

Bengali

Triple A Care Home Care Packages

9328 3435

17782

St Basil's Home Care Packages

6146 2585

17777

Bosnian

Peel Community Care

9531 2076

38762

Asian

Chung Wah CAC Home Care Packages

9328 3988

17754

Bosnian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Asian

Triple A Care Home Care Packages

9328 3435

17782

Bosnian

St Simeon HealthCare Service

Asian

Umbrella Multicultural At Home Care

9275 4411

21464

Burmese

Chung Wah CAC Home Care Packages

ATSI

Bethanie Community Care Mid West

13 11 51

18421

Burmese

Triple A Care Home Care Packages

ATSI

Cockburn Care Home Care Packages

9411 3780

17735

CALD

Amana Living Home Care Services

ATSI

Enrich Living Services WA Metropolitan

1300 202 003 17723

CALD

Bethanie Community Care Mid West

13 11 51

18421

ATSI

Home Care Packages at Rise

17744

CALD

Bethanie Community Care Perth Metro East

13 11 51

21036

ATSI

Home Care, Southern Plus

1300 000 161 17729

CALD

Bethanie Community Care Perth Metro North

13 11 51

17798

ATSI

Home Support Services

1800 854 300 21929

CALD

Bethanie Community Care South West

13 11 51

17733

ATSI

Juniper Home Care

1300 313 000 18080

CALD

Brightwater At Home

1300 223 968 17728

ATSI

Juniper Kununurra Community Care

1300 313 000 17750

CALD

Catholic Homes Home Care Services Metro

1300 244 000 21188

ATSI

Life Without Barriers Kimberley/Goldfields

38382

CALD

Catholic Homes Home Care Services Regional

1300 244 000 38333

ATSI

Ngaanyatjarra Health Community Care Services

0439 227 618 19624

ATSI

Shire of Narrogin Regional Homecare

ATSI

PHONE (08)

6274 3700

9194 5400

PHONE (08)

0478 184 732 38307 9328 3988

17754

9328 3435

17782

1300 262 626 17724

CALD

Chung Wah CAC Home Care Packages

9328 3988

17754

17751

CALD

Comfort Keepers Perth North/Hills/Mandurah

9492 8920

18430

Silver Chain Albany Home Care Packages

1300 761 577 17762

CALD

ATSI

Silver Chain Bunbury/South West HCPs

1300 761 577 17764

CALD

ATSI

Silver Chain Geraldton Home Care Packages

ATSI

Silver Chain Kalgoorlie Home Care Packages

1300 761 577 18445

CALD

Home Support Services Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) MYVISTA Home Care

ATSI

Silver Chain Karratha Home Care Packages

1300 761 577 17758

CALD

Rainbow Multicultural Aged Care Program

ATSI

Silver Chain Perth Home Care Packages

CALD

Silver Chain Peel Home Care Packages

ATSI

Southern Plus Home Care Packages Country Reg

CALD

Silver Chain Perth Home Care Packages

9242 0119

17763

ATSI

WACHS Kimberley Aged & Community Services

CALD

Southcare Home Care Packages

9450 6233

17775

ATSI

Warmun Community (Turkey Creek) AC Services

CALD

Southern Plus Home Care Packages Country Region 1300 000 161 17776

ATSI

White Oak Home Care Packages

9301 0299

20085

CALD

St Basil's Home Care Packages

6146 2585

17777

ATSI

Wiluna Aged Care Services

9981 8641

17790

CALD

Town of Bassendean In Home Care

9279 6588

17780

CALD

Triple A Care Home Care Packages

9328 3435

17782

9890 0700

9242 0119

17767

17763

1300 000 161 17776 9192 0333

17749

0427 867 245 17787

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

1800 854 300 21929 9228 2220

17799

9207 4666

18042

9271 2026

17759

1300 761 577 17769

152

Aged Care Guide

Cultural Group CALD

Service Provider Umbrella Multicultural At Home Care

CALD Cambodian

WESTERN AUSTRALIA 2021

9275 4411

DPS Web ID 21464

Cultural Group LGBTIQ

Service Provider Brightwater At Home

White Oak Home Care Packages

9301 0299

20085

LGBTIQ

Comfort Keepers Perth - South of the River

9315 2200

19580

Chung Wah CAC Home Care Packages

9328 3988

17754

LGBTIQ

Home Care Packages at Rise

6274 3700

17744

Chinese

Chung Wah CAC Home Care Packages

9328 3988

17754

ATSI

Life Without Barriers Kimberley/Goldfields

9194 5400

38382

Chinese

Peel Community Care

9531 2076

38762

Macedonian

CURA In-Home Care

9382 1983

17779

Croatian

Peel Community Care

9531 2076

38762

Macedonian

Peel Community Care

9531 2076

38762

Croatian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Macedonian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Croatian

St Simeon HealthCare Service

0478 184 732 38307

Macedonian

St Basil's Home Care Packages

6146 2585

17777

Dutch

CURA In-Home Care

9382 1983

17779

Malaysian

Chung Wah CAC Home Care Packages

9328 3988

17754

Dutch

Peel Community Care

9531 2076

38762

Malaysian

CURA In-Home Care

9382 1983

17779

Estn European Rainbow Multicultural Aged Care Program

9271 2026

17759

Malaysian

Triple A Care Home Care Packages

9328 3435

17782

Egyptian

Peel Community Care

9531 2076

38762

Maltese

CURA In-Home Care

9382 1983

17779

Egyptian

Town of Bassendean In Home Care

9279 6588

17780

Maltese

Peel Community Care

9531 2076

38762

European

Comfort Keepers Perth - South of the River

9315 2200

19580

NESB

Enrich Living Services WA Metropolitan

European

9382 1983

17779

NESB

Rainbow Multicultural Aged Care Program

9271 2026

17759

9228 2220

17799

Northern European Rainbow Multicultural Aged Care Program

9271 2026

17759

European

CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) Rainbow Multicultural Aged Care Program

9271 2026

17759

Pakistani

Triple A Care Home Care Packages

9328 3435

17782

European

Umbrella Multicultural At Home Care

9275 4411

21464

Polish

Peel Community Care

9531 2076

38762

Filipino

Chung Wah CAC Home Care Packages

9328 3988

17754

Polish

Rainbow Multicultural Aged Care Program

9271 2026

17759

Filipino

Peel Community Care

9531 2076

38762

Russian

Peel Community Care

9531 2076

38762

Filipino

Town of Bassendean In Home Care

9279 6588

17780

Russian

Rainbow Multicultural Aged Care Program

9271 2026

17759

9271 2026

17759

Russian

Triple A Care Home Care Packages

9328 3435

17782

Serbian

Peel Community Care

9531 2076

38762

Serbian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Serbian

St Simeon HealthCare Service

Singaporean

Chung Wah CAC Home Care Packages

9328 3988

17754

Slavic

European

Fmr Yugoslavian Rainbow Multicultural Aged Care Program Fmr Yugoslavian St Simeon HealthCare Service

PHONE (08)

0478 184 732 38307

German

CURA In-Home Care

9382 1983

17779

German

Peel Community Care

9531 2076

38762

Greek

Peel Community Care

9531 2076

38762

Greek

St Basil's Home Care Packages

6146 2585

17777

Hungarian

Peel Community Care

9531 2076

38762

Hungarian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Indian

Chung Wah CAC Home Care Packages

9328 3988

17754

Indian

Peel Community Care

9531 2076

38762

Indian

Town of Bassendean In Home Care

9279 6588

17780

Indian

Triple A Care Home Care Packages

9328 3435 9328 3988

Indo-Chinese Chung Wah CAC Home Care Packages

DPS Web ID 1300 223 968 17728 PHONE (08)

1300 202 003 17723

0478 184 732 38307

Rainbow Multicultural Aged Care Program

9271 2026

17759

South African Comfort Keepers Perth - South of the River

9315 2200

19580

South African CURA In-Home Care

9382 1983

17779

South African Umbrella Multicultural At Home Care

9275 4411

21464

9382 1983

17779

9228 2220

17799

17782

Sthn European CURA In-Home Care Italo-Australian Welfare & Cultural Centre Sthn European (ICare Com'ty Serv [HCP Program/In Home Care]) Sthn European Rainbow Multicultural Aged Care Program

9271 2026

17759

17754

Spanish

9382 1983

17779

Spanish

9228 2220

17799

Spanish

CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) Triple A Care Home Care Packages

9328 3435

17782

Sri Lankan

Peel Community Care

9531 2076

38762

Italian

Catholic Homes Home Care Services Metro

1300 244 000 21188

Italian

Catholic Homes Home Care Services Regional

1300 244 000 38333

Italian

Comfort Keepers Perth - South of the River

9315 2200

19580

Italian

9382 1983

17779

Sri Lankan

Triple A Care Home Care Packages

9328 3435

17782

9228 2220

17799

Thai

Chung Wah CAC Home Care Packages

9328 3988

17754

Italian

CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) Peel Community Care

9531 2076

38762

Thai

Triple A Care Home Care Packages

9328 3435

17782

Italian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Turkish

CURA In-Home Care

9382 1983

17779

Italian

Town of Bassendean In Home Care

9279 6588

17780

Ukrainian

Peel Community Care

9531 2076

38762

Jewish

CURA In-Home Care

9382 1983

17779

Ukrainian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Korean

Chung Wah CAC Home Care Packages

9328 3988

17754

Vietnamese

Chung Wah CAC Home Care Packages

9328 3988

17754

Latvian

Rainbow Multicultural Aged Care Program

9271 2026

17759

Vietnamese

Peel Community Care

9531 2076

38762

Lebanese

Peel Community Care

9531 2076

38762

Wstn European CURA In-Home Care

9382 1983

17779

Wstn European Rainbow Multicultural Aged Care Program

9271 2026

17759

Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

See Definition of Terms page 114

PHONE (08)

Alzheimer's WA Home and Com'ty Respite Serv

1300 667 788

Amana Living Home Care Services

1300 262 626

Astley Care In Home Care Services

9490 2393

Baptistcare Home Care Great Southern

1300 660 640

Baptistcare Home Care Perth Metro

1300 660 640

Baptistcare Home Care South West

1300 660 640

Baptistcare Home Care Wheatbelt

1300 660 640

Bethanie CHSP Services Mid West

13 11 51

Bethanie CHSP Services Perth Metro East

13 11 51

Bethanie CHSP Services Perth Metro North

13 11 51

Bethanie CHSP Services Perth Metro South

13 11 51

Bethanie CHSP Services South West

13 11 51

Brightwater At Home Care Net Community Nursing Catholic Homes - Home Care Service

1300 223 968 9385 5100 1300 244 000

Chung Wah CAC Commonwealth H/Supp Prog

9328 3988

Chung Wah CAC Home Care Packages

9328 3988

Cockburn Care Commonwealth Home Supp Prog

9411 3780

Comfort Keepers Flexible Respite Services

9492 8920

Comfort Keepers Perth - South of the River

9315 2200

Comfort Keepers Perth North/Hills/Mandurah

9492 8920

Comfort Keepers WA

9492 8920

Coolibah Care Home Services

9535 0300

COTA Home Maintenance Service

1300 658 842

Country Mile Home Care

0476 035 233

CPE Group

1300 665 082

Dementia Services, Southern Plus Harold Hawthorne Community Centre Home & Community Support Home Care Assistance West Coast Perth

1300 000 161 9470 1155 9385 5675

Home Care Services at Rise

6274 3700

Home Instead Senior Care Perth North & South

6310 0400

Home Instead Senior Care Regional WA Italo-Australian Welfare & Cultural Centre (ICare Com'ty Serv [HCP Program/In Home Care]) Juniper CHSP Program

6310 0400 9228 2220 6363 6324

KinCare

1300 110 254

MercyCare Com'ty & Home Support Services

1800 637 299

MYVISTA Home Care

9207 4666

Pearl Home Care - Perth

6167 5610

Rise Network In Home Respite

6274 3700

Simply Helping Lower North Perth

9371 9115

CHS

In Home Care Services

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

WESTERN AUSTRALIA 2021

Notes

153

DPS Web Advert Page ID 112 18071

999 9 99 IFC, 121, 142 9999 999999999 18 9999 999999999 13 9999 999 9 999 13 9999 999 9 999 13 9999 999 9 999 13 9999 999 9 999 27 9999 999 9 999 27 9999 99 9 99 27 9999 99 9 99 27 99999999 9999 27 9999 999 9 999 5 9999999999 999 Note 1 25 9999999999999 82 9999 999 99999 Note 2 29, 74 9999 9 9 999 29, 74 9999 999 9 999 21 9999 99999999 28 9 99 28 9999 999999999 Includes overnight live-in care 28 9999 999999999 Includes overnight live-in care 28 99999999999999 7 999 999999999 108 9 9 999999999 999 Includes overnight respite & 24 hour care 26 144 9999999999999 Note 3 23, 69 9999 999999999 15 9999 999 9 999 22 9999999999 999 24 99999999999999 31 999 999999999 31 999 999999999 2 9 99 999999999 IBC 9999 999 99 99 Note 4 20 9999999999 999 Includes Transition Care services 56 99999999 9 999 75 9999999999999 37 99999999999999 999 9 9 99 Short days and overnight respite available 24 999 99999 999 Also servicing clients with disabilities 36

Note: 1. Includes Transition Community Care (TCC) for clients at home in North Metro area 2. Short Term Restorative Care (STRC) also available

17724 21920 20375 17746 17747 20729 19507 21037 19509 19508 19506 17728 20700 38334 20092 17754 21891 38606 19580 18430 38892 19581 37738 21843 21918 19551 21212 21344 18769 19010 38876 17799 20696 18076 17731 18042 60986 20077 21495

3. Includes overnight, 24 hour live-in, emergency care & DVA Home Care Services 4. Some services only available to clients in specific areas

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

WESTERN AUSTRALIA 2021

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati v r e v i C sion Per son are Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

154

In Home Care Services

Notes

PHONE (08)

CHS

See Definition of Terms page 114

Southcare Home Care Services

9450 6233

Southern Districts Support CHSP Services

9498 4800

Southern Districts Support VHC Services

9498 4800

Stirling Community Care Services

9205 7632

Stirling Community Food Services

9205 7113

Stirling Community Transport Service

9205 7117

9999 9999 9999 9 9 99 99 9999 9999

The CareSide

1300 854 080

Town of Bassendean In Home Care

9279 6588

Town of Bassendean Volunteer & Com'ty Bus Serv

9377 2190

White Oak Home Care Services

9301 0299

Note: 1. Services provided through Veterans' Home Care

999 9 999 999 99999 999999999 Note 1 99 9 999 Shopping is not included 9 99 999999999 999 99999 Also servicing clients with disabilities 9 Note 2 9999999 999 Note 3

2. Services for clients within the Bassendean area only

19 21935 19 38304 17 21198 17 21200 17 21202 3 38183 91 17780 91 21216 33D-33 19454

3. Includes DVA Nursing Service and Veterans' Home Care

Aged Care Guide

WESTERN AUSTRALIA 2021

See Definition of Terms page 114

Acacia Living Group, Geraldton Respite Centre Alzheimer's WA Ella's House - Mandurah Alzheimer's WA Hawthorn House - Albany Alzheimer's WA Mary Chester House Amana Living Club Alexander Heights (Day Centre) Amana Living Club Catherine King (Day Centre) Amana Living Club Kinross (Day Centre) Amana Living Club Lefroy (Day Centre) Amana Living Club Quinns Rocks (Day Centre) Amana Living Club Wanneroo (Day Centre) Astley Care Day Club Baptistcare Hamersley Day Club Bethanie Living Well Centre Geraldton Bethanie Living Well Centre Kwinana Bethanie Living Well Centre Port Kennedy Bethanie Living Well Centre Bunbury - Maali Ctr Bethanie Living Well Centre Eaton Bethanie Living Well Centre South Perth Bethanie Living Well Centre West Perth Bran Nue Dae Respite Ctr Broome, Southern Plus Chung Wah CAC Community and Respite Hub Chung Wah CAC Home Care Packages Cockburn Care Social Clubs

SUBURB

PHONE (08)

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

DPS Web Advert Page ID 34 20067

Notes

DPS Web Advert Page ID 21978

9 999999 9 99 999 Includes limited overnight respite services 112 Milpara 9841 3755 9 99 999 Includes limited overnight respite services 112 Shenton Park 1300 667 788 9 112 99 999 Alexander Heights 9343 6048 9 IFC, 121, 142 99 9999 Osborne Park 9424 6949 9 IFC, 121, 142 99 999 Kinross 9462 8535 9 IFC, 121, 142 99 9999 Bull Creek 9424 6625 9 IFC, 121, 142 99 9999 Quinns Rock 9305 9017 9 IFC, 121, 142 99 9999 Wanneroo 9405 7679 9 IFC, 121, 142 99 9999 Gosnells 9490 3002 9 18 9999999 Note 1 Midland 1300 660 640 9 13 9 999 Beresford 13 11 51 9 27 9999999 Overnight respite services available Kwinana 13 11 51 9 99999999 27 Port Kennedy 13 11 51 9 27 999 999 Carey Park 13 11 51 9 27 9999999 Eaton 13 11 51 9 27 9999999 South Perth 13 11 51 9 99999999 27 West Perth 13 11 51 9 27 9999999 Broome 1300 669 189 9 23, 69 9999999 Nursing services available Balcatta 9328 3988 9 29, 74 9999999 Services for CALD and NESB clients Northbridge 9328 3988 9 9999 999 29, 74 Hamilton Hill 9411 3780 9 21 99 9999 Geraldton 9999 1100

Greenfields 1300 667 788

21498 20081 20756 22388 20396 20395 20394 22389 22390 20713 61819 20084 18721 19467 19474 19468 19136 19135 19524 20088 17754 16827

Note: 1. Includes services for younger people with disabilities ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Centre Based Care (CBC) See Definition of Terms page 114

Cottage Respite at Rise Harold Hawthorne Social Activities Centre Home Care South West, Southern Plus Jeremiah Donovan Hse Respite Ctr, Southern Plus Juniper Hakea Cottage Respite Juniper Kununurra Community Care Juniper Sutton Community Centre MercyCare Davis House Respite for Carers Prog MercyCare Harman Park Community Centre Social Centre Services at Rise Southcare Social Centre Southern Districts Support CHSP Services Stirling Community Connecting to Community Tony Quinlan Respite Centre, Southern Plus Town of Bassendean In Home Care Town of Bassendean Social Program

PHONE (08)

9 9999999 9 999999 Short term overnight stay offered Carlisle 9470 1155 9 99999999 Busselton 1300 000 161 9 99 9999 Forrestfield 1300 669 189 9 9999999 Note 2 Bentley 6363 6376 9 999999 Note 3 Kununurra 1300 313 000 9 99999 99 Bentley 6363 6311 9 9 99 Wembley 1800 637 299 9 99999999 Note 4 Belmont 6381 7150 9 999 999 Perth 6274 3700 9 9999999 Manning 9450 6233 9 9999999 Note 5 Armadale 9498 4800 9 9999999 North Beach 9205 7632 9 99 999 Hilton 1300 669 189 9 9999999 Note 2 Ashfield 9279 6588 9 99 999 Ashfield 9279 6588 9 99 999 Note 1

Mount Helena 6274 3700

Note: 1. CHSP subsidised services offered to those without an ACAT assessment 2. Day and overnight services for dementia specific clients 3. Overnight cottage respite service for dementia specific clients

Day Therapy Centres SUBURB

Bethanie Living Well Centre Menora Bethanie Living Well Centre South Bunbury

PHONE (08)

Spencer Park 9841 8668 Menora

13 11 51

South Bunbury

13 11 51

Catholic Homes Day Therapy Centre

Guildford 1300 244 000

Enrich Living Services Therapy Centre Bunbury

Bunbury 1300 202 003

Enrich Living Services Therapy Centre Busselton

Bunbury 1300 202 003

Exercise & Wellness Therapy Services at Rise

Koongamia 6274 3700

IAC Day Therapy Centre

Marangaroo 9247 0888

Juniper Rowethorpe Regis Hollywood Day Therapy Centre Silver Chain South West Community Care Social & Wellness Centre Southern Plus Health & Wellness Centre East Fremantle VisAbility Limited and Guide Dogs

155

DPS Web Advert Page ID 7 38240 24 20077 15 21211 23, 69 19523 23, 69 19463 IBC 19494 IBC 17750 IBC 16745 56 20070 56 61785 24 20075 34 20068 19 21935 17 21201 23, 69 19533 91 17780 91 20712

4. Services for dementia specific clients, evening and overnight respite available 5. Services for frail aged clients & younger people with disabilities

WESTERN AUSTRALIA 2021

ACCC Home Care Services

Notes

CHS

SUBURB

Mandurah 9535 0300

Bentley 6363 6311 Nedlands 6247 1238 Osborne Park 9242 0119 Harvey 9782 4000 East Fremantle 1300 000 161 Victoria Park 9311 8202

AgedCareGuide.com.au

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Occ e Ther apist upa api Phy tiona st l Th sio Pod therap erapis t iat ist Reg rist iste Soc red Nu ial W rse Spe orker ech The rap ist

Coolibah Care Respite Services

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

WESTERN AUSTRALIA 2021

Notes

DPS Web Advert Page ID 19158

27 999 27 999 82 99999 999999999 999999999 Transport available 24 9 99 9999 IBC 9 55 9999 Includes Continence, Diabetes & Wound Clinics 9999 9999 Note 1 23, 69 9 99999 99 99 Additional services available upon request

19470 19469 19521 22381 22380 20397 19540 16745 16802 18065 19174 21971 19175

Note: 1. Includes Hydrotherapy services and Gymnasium

156

Aged Care Guide

Products & Services

PHONE (08)

Advert Page

WESTERN AUSTRALIA 2021

DPS Web ID

1300 667 788

112

37382

Compatible Care Nursing Services

1300 687 731

37813

1300 667 788

112

37400

Dementia Support Australia

1800 699 799

111

37379

1300 667 788

112

37801

Home Instead Senior Care Perth North & South

6310 0400

19010

9323 5100

127

38135

Home Instead Senior Care Regional Western Aust

6310 0400

38876

1300 140 050

108

37463

Italo-Australian Welfare & Cultural Centre

9228 2220

37633

9228 2220

37633

KinCare Nursing

1300 110 254

37394

0438 930 688

38142

Mindfulways AC Placement & Social Work Services

0438 930 688

38142

Pearl Home Care - Perth

6167 5610

60986

6167 5610

60986

SFR Advisory Group

9220 5200

103

61736

0438 698 888

38884

0438 698 888

38884

9301 0299

33D-33

37389

1300 667 788

112

37382

Alzheimer's WA Dementia Consultancy and Design Service 1300 667 788 Alzheimer's WA Early Intervention 1300 667 788 - Adjusting to Change Program Alzheimer's WA Younger Onset Dementia Services 1300 667 788

112

37399

112

37400

112

37801

Assistance with Care and Housing (ACH) COTA Membership Italo-Australian Welfare & Cultural Centre Mindfulways AC Placement & Social Work Services

Stress Less Aged Care Consultancy

ALZHEIMER'S & DEMENTIA Alzheimer's WA Carer Support Groups

Amana Living McCusker Nurse Service North

9424 6396 IFC, 121, 142 37626

Amana Living McCusker Nurse Service South

9424 6697 IFC, 121, 142 37979

Pearl Home Care - Perth Stress Less Aged Care Consultancy White Oak Professional Care Services

CONTINENCE Italo-Australian Welfare & Cultural Centre

9228 2220

37633

Nursing Services at Rise

6274 3700

38126

Pearl Home Care - Perth

6167 5610

60986

Surgical House Continence Products & Accessories

9381 4199

37546

1300 667 788

112

37400

1300 667 788

112

37398

1300 667 788

112

37801

EDUCATION & TRAINING

Compatible Care Nursing Services

1300 687 731

37813

Dementia Support Australia

1800 699 799

111

37379

Alzheimer's WA Early Intervention - Adjusting to Change Program Alzheimer's WA Training College - Education and Training Services Alzheimer's WA Younger Onset Dementia Services

6310 0400

19010

Care Net Community Nursing Services

Home Instead Senior Care Perth North & South

9385 5100

37795

1300 687 731

37813

9228 2220

37633

Bowra & O'Dea Pre-Paid Funerals

9231 5100

113

61716

Catholic Homes Comfort Care Centre

9356 4100

38336

Home Instead Senior Care Regional Western Australia

6310 0400

38876

Compatible Care Nursing Services

Pearl Home Care - Perth

6167 5610

60986

Italo-Australian Welfare & Cultural Centre

1300 000 161

23, 69

37980

END OF LIFE

Southern Plus In Home Care Dementia Services

ASSESSMENTS Alzheimer's WA Dementia Consultancy and Design Service 1300 667 788

112

37399

Amana Living McCusker Nurse Service North

9424 6396 IFC, 121, 142 37626

Compatible Care Nursing Services

1300 687 731

37813

Amana Living McCusker Nurse Service South

9424 6697 IFC, 121, 142 37979

Give2Good Foundation

1300 746 116

107

38075

Care Net Community Nursing Services

9385 5100

37795

Home Instead Senior Care Perth North & South

6310 0400

19010

Catholic Homes - Products and Services

1300 244 000

38925

Home Instead Senior Care Regional Western Aust

6310 0400

38876

1300 110 254

37394

Compatible Care Nursing Services

1300 687 731

37813

KinCare Nursing

Dementia Support Australia

1800 699 799

111

37379

Pearl Home Care - Perth

6167 5610

60986

Home Instead Senior Care Perth North & South

6310 0400

19010

SFR Advisory Group

9220 5200

103

61736

Home Instead Senior Care Regional Western Aust

6310 0400

38876

WA Will Bank

1300 746 116

107

38074

Italo-Australian Welfare & Cultural Centre

9228 2220

37633

FINANCIAL SERVICES

1300 110 254

37394

COTA Insurance

1300 130 050

108

37982

Mindfulways Aged Care Placement & Social Work Services 0438 930 688

38142

Give2Good Foundation

1300 746 116

107

38075

Nursing Services at Rise

6274 3700

38126

Perth Aged Care Financial Advisers

1300 472 232

105

38069

Pearl Home Care - Perth

6167 5610

60986

Public Trustee WA

1300 746 116

107

37375

KinCare Nursing

CASE MANAGEMENT

Relacs Financial Advisors

6143 2565

93, 100

37605

Assistance with Care and Housing (ACH)

9323 5100

127

38135

SFR Advisory Group

9220 5200

103

61736

Care Net Community Nursing Services

9385 5100

37795

Stress Less Aged Care Consultancy

0438 698 888

38884

Catholic Homes - Products and Services

1300 244 000

38925

WA Aged Care Financial Solutions

1300 827 229

37606

9356 4100

38336

WP Financial Planners & Destination Financial Planning

9340 9200

101

37125

Catholic Homes Comfort Care Centre

PHONE (08)

Advert Page

CASE MANAGEMENT continued

ADVOCACY & INFORMATION Alzheimer's WA Carer Support Groups Alzheimer's WA Early Intervention - Adjusting to Change Program Alzheimer's WA Younger Onset Dementia Services

Products & Services

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

PHONE (08)

Advert Page

DPS Web ID

Products & Services

Italo-Australian Welfare & Cultural Centre

9228 2220

37633

Surgical House Nutritional Products

9381 4199

37547

Products & Services

157

PHONE (08)

Advert Page

DPS Web ID

Surgical House Medication Carts

9381 4199

37785

Surgical House Patient Care Equipment

9381 4199

37786

Surgical House Pressure Care Mattresses

9381 4199

37607

Aged Care & Retirement Placement Services

0433 796 512

37082

Compatible Care Nursing Services

1300 687 731

37813

PATIENT CARE EQUIPMENT continued

HEALTH & LIFESTYLE

LEGAL & MEDIATION Public Trustee WA

1300 746 116

107

37375

SFR Advisory Group

9220 5200

103

61736

MEDICATION MANAGEMENT

PLACEMENT CONSULTANTS

Care Net Community Nursing Services

9385 5100

37795

Empathy Care

9291 3064

37735

Catholic Homes - Products and Services

1300 244 000

38925

Jan Desmond Aged Care Consultant

9354 2082

37090

Catholic Homes Comfort Care Centre

9356 4100

38336

Mindfulways AC Placement & Social Work Services

0438 930 688

38142

1300 687 731

37813

Relacs Placement Consultants

6143 2565

93, 100

37776

Home Instead Senior Care Perth North & South

6310 0400

19010

SFR Advisory Group

9220 5200

103

61736

Home Instead Senior Care Regional Western Aust

6310 0400

38876

Stress Less Aged Care Consultancy

0438 698 888

38884

Compatible Care Nursing Services

9228 2220

37633

REAL ESTATE & MOVING

1300 110 254

37394

SFR Advisory Group

9220 5200

103

61736

Pearl Home Care - Perth

6167 5610

60986

Southern Plus Realty

0431 795 686

23, 69

38165

White Oak Professional Care Services

9301 0299

33D-33

37389

Indigo (formerly Indep Living Centre WA) Mobility Aids

1300 885 886

37173

1300 885 886

37174

1800 637 299

37402

6274 3700

38126

1300 667 788

112

37381

9228 2220

37632

9450 6233

37378

6274 3700

37790

Italo-Australian Welfare & Cultural Centre KinCare Nursing

MOBILITY & TRANSPORT

SAFETY & SECURITY

Alzheimer's WA Dementia Consultancy and Design Service 1300 667 788 Indigo (formerly Indep Living Centre WA) Mobility Aids 1300 885 886

112

37399

Indigo (formerly Independent Living Centre WA)

37173

SKIN & WOUND CARE

Indigo (formerly Independent Living Centre WA)

1300 885 886

37174

MercyCare Community Nursing

Pearl Home Care - Perth

6167 5610

60986

Nursing Services at Rise

Surgical House Mobility Aids & Seating

9381 4199

37548

VISITORS & VOLUNTEERS Alzheimer's WA Volunteering Program Italo-Australian Welfare & Cultural Centre (Community Visitors Scheme - Home/Residential Care) Southcare Community Visit Service

Indigo (formerly Indep Living Centre WA) Mobility Aids

1300 885 886

37173

Indigo (formerly Independent Living Centre WA)

1300 885 886

37174

Pearl Home Care - Perth

6167 5610

60986

Surgical House Floorline & High Low Beds

9381 4199

37784

PATIENT CARE EQUIPMENT

Volunteering with Rise

WESTERN AUSTRALIA 2021

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Adventist Care Aegis Aged Care Alinea Alzheimer's WA Amana Living Amaroo Villages Astley Care Baptistcare WA Bethanie Bowra & O'Dea Funeral Directors SRS Supported Residential Services

PHONE (08)

WEBSITE (www.)

9354 4133 6254 8200 9381 0111 1300 667 788 1300 262 626 1300 653 967 9490 2393 1300 660 640 13 11 51 9231 5199

wa_arc@adventist.org.au aegis@aegiscare.com.au info@alinea.org.au support@alzheimerswa.org.au info@amanaliving.com.au amaroo@amaroovillage.com.au admin@astleycare.com.au customer@baptistcare.com.au info@bethanie.com.au admin@bowraodea.com.au

adventistcare.org.au aegiscare.com.au alinea.org.au alzheimerswa.org.au amanaliving.com.au amaroovillage.com.au astleycare.com.au baptistcare.com.au bethanie.com.au bowraodea.com.au

Resi den Reti tial Age rem dC Hom ent Liv are / SR ing S e Ca In H re Pack ome age Cent Care Se s re B rvic Day ased Ca es The r e Prod rapy Ce ntre ucts and Serv ices

MODERN TECHNOLOGIES

99 99 99

Advert Page 60 10-11

999 9 112 99999 9 IFC, 121, 142 81 999 18 999 13 99999 27 999999 9 113

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Aged Care Guide

WESTERN AUSTRALIA 2021

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Brightwater Care Net Community Nursing Carinya Care Services Catholic Homes Chung Wah Community & Aged Care Cockburn Care Comfort Keepers Compatible Care Nursing Coolibah Care COTA Country Mile Home Care CPE Group Curtin Heritage Living Dementia Support Australia Emerald Life Empathy Care Hall & Prior Aged Care Harold Hawthorne Community Centre Hellenic Community of Western Australia Home Care Assistance West Coast Perth Home Instead Senior Care WA Indigo (formerly Independent Living Centre WA) Italo-Australian Welfare & Cultural Centre Jan Desmond Aged Care Consultant Juniper KinCare Health Services Mercy Community Services Mercy Health Midland Nursing Home Mindfulways MYVISTA Nazareth Care Opal Aged Care Oryx Communities Pearl Home Care Perth Aged Care Financial Advisers Public Trustee WA Regents Garden Group Regis Aged Care Relacs Rise Network Rosewood Care Group SFR Advisory Group Simply Helping Southcare Southern Cross Care (WA) SRS Supported Residential Services

PHONE (08)

WEBSITE (www.)

Resi de n Reti tial Age rem dC Hom ent Liv are / SR ing S e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

158

Advert Page 1300 223 968 welcome@brightwatergroup.com brightwatergroup.com 5 9999 9385 5100 support@carenet.net.au carenet.net.au 99 9 25 9339 3760 admin.assist@carinyacare.com.au carinyacare.com.au 49 9 9 1300 244 111 catholichomes@catholichomes.com catholichomes.com 9999 99 82 9328 3988 enquiry@chungwahcac.org.au chungwahcac.org.au 29, 74 999 9411 3780 cockburncare@cockburn.wa.gov.au cockburn.wa.gov.au/cockburncare 21 999 9492 8920 info@comfortkeepers.com.au comfortkeepers.com.au 28 99 1300 687 731 placements@compatiblecare.com.au compatiblecare.com.au 9 95 9535 0300 info@coolibah.org.au coolibah.org.au 7 99999 1300 140 050 info@cotamembership.org.au cota.org.au 108 9 9 0476 035 233 ayoung@countrymilehomecare.com.au countrymilehomecare.com.au 26 99 1300 665 082 info@cpegroup.biz cpegroup.biz 144 99 6458 7555 info@curtinheritage.com.au curtinheritage.com.au 64D 99 1800 699 799 dsa@dementia.com.au dementia.com.au 9 111 9381 1428 info@emeraldlife.com.au emeraldlife.com.au 52 9 9291 3064 info@empathycare.com.au empathycare.com.au 9 98 9321 1388 info@hallprior.com.au hallprior.com.au 9999 9 33D-33 9470 1155 reception@hhcentre.org hhcentre.org 15 9 99 9376 5830 reception@hcwa.org hcwa.org/en/services/hellenic-community-aged-care 9 50 9385 5675 WCPSupport@homecareassistance.com homecareassistanceperth.com.au 22 99 6310 0400 perth@homeinstead.com.au perth.homeinstead.com.au 99 9 31 1300 885 886 general@indigosolutions.org.au indigosolutions.org.au 9 45 9228 2220 centro@iawcc.org.au 99 9 2 9354 2082 jandesmond@iinet.net.au jandesmond.com 9 94 9240 0313 juniper@juniper.org.au juniper.org.au IBC 999999 1300 733 510 mail@kincare.com.au kincare.com.au 99 9 20 9442 3444 agedcare@mercycare.com.au mercycare.com.au 99999 9 56 1300 478 776 information@mercy.com.au mercyhealth.com.au 70-71 99 9274 3157 midnurse@midnurse.com.au 67 9 0438 930 688 info@mindfulways.net.au mindfulways.net.au 9 97 9207 4666 info@myvista.com.au myvista.com.au 75 9999 sistersofnazareth.com/region/ 03 9830 5022 admin.camberwell@nazarethcare.com 32D 9 australasian-region OBC 1300 362 481 communications@opalagedcare.com.au opalagedcare.com.au 9 6260 5950 contact@oryxcommunities.com.au oryxcommunities.com 51, 65D-65 9 1300 548 346 minchin@pearlhomecare.com.au pearlhomecare.com.au 99 9 37 1300 472 232 enquiries@pacfa.com.au pacfa.com.au 9 105 1300 746 116 public.trustee@justice.wa.gov.au publictrustee.wa.gov.au 9 107 9361 1618 admin@regentsgarden.com.au regentsgarden.com.au 87 99 1300 998 100 advice@regis.com.au regis.com.au 55 99 9 6143 2565 info@relacs.net.au relacs.net.au 9 93, 100 6274 3700 contactAC@risenetwork.com.au risenetwork.com.au 99999 24 1300 971 771 info@rosewood.org.au rosewoodcare.org.au 9 9 9220 5200 info@sfradvisory.com.au sfradvisory.com 103 9 1800 998 866 info@simplyhelping.com.au simplyhelping.com.au 36 9 9450 6233 enquiries@southcare.org.au southcare.org.au 34 999 1300 669 189 info@scrosswa.org.au southerncrosscarewa.org.au 9999999 23, 69 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Southern Districts Support Association St Bart's St Simeon Healthcare Stirling City Council Stress Less Aged Care Consultancy Surgical House Susan M Clarke & Associates SwanCare The CareSide The Salvation Army Aged Care Town of Bassendean WA Aged Care Financial Solutions WP Financial Planners

PHONE (08)

WEBSITE (www.)

9498 4800 9323 5100 02 9675 3285 9205 8555 0438 698 888 9381 4199 0433 796 512 6250 0000 1300 854 080 1300 111 227 9279 6588 1300 827 229 9340 9200

info@sdsa.org.au admin@stbarts.org.au info@stsimeon.org.au stirling@stirling.wa.gov.au info@stresslessagedcare.com.au surgical@surgicalhouse.com.au susanmclarke@westnet.com.au Natalie.Hodi@swancare.com.au enquiry@thecareside.com.au acp.enquiries@aue.salvationarmy.org sdsadmin@bassendean.wa.gov.au info@agedcarefswa.com info@wpfp.com.au

southerndistricts.org.au stbarts.org.au stsimeon.org.au stirling.wa.gov.au stresslessagedcare.com.au surgicalhouse.com.au agedplacements.com.au swancare.com.au thecareside.com.au agedcare.salvos.org.au bassendean.wa.gov.au agedcarefswa.com wpfp.com.au

SRS Supported Residential Services

159

Resi de n Reti tial Age rem dC Hom ent Liv are / SR ing S e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

WESTERN AUSTRALIA 2021

999 9 9 999

999 99 9 9999

9 9 9 9

9 9

Advert Page 19 127 30 17 96 43 92 88 3 58 91 99 101

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ACAT Regions

Aged Care Assessment Teams (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

METROPOLITAN AREA Contact phone number for all offices: 1800 200 422 Armadale ACAT

Armadale, Gosnells (part), Serpentine-Jarrahdale

Bentley ACAT

Belmont, Canning, Gosnells (part), Kalamunda (part), Melville (part), South Perth, Victoria Park

Fremantle ACAT

Cockburn, East Fremantle, Fremantle, Kwinana, Melville (part)

Joondalup ACAT – satellite office (part of Osborne Park ACAT)

*NB: Assessments for hospital clients only*

Osborne Park ACAT

Joondalup, Stirling (part), Swan (part), Wanneroo

Rockingham Peel ACAT

Mandurah, Murray, Rockingham, Waroona

Royal Perth ACAT

Bayswater, Perth (part), Stirling (part), Vincent (part)

Sir Charles Gairdner ACAT

Cambridge, Claremont, Cottesloe, Mosman Park, Nedlands, Perth (part), Peppermint Grove, Subiaco, Vincent (part)

Swan ACAT

Bassendean, Kalamunda (part), Mundaring, Swan (part)

REGIONAL AREA Contact phone number for all offices: 1800 200 422 Esperance ACAT Esperance

Goldfields ACAT

Coolgardie, Dundas, Kalgoorlie-Boulder, Laverton, Leonora, Menzies, Ngaanyatjarraku

Great Southern ACAT

Albany, Broomehill-Tambellup, Cranbrook, Denmark, Gnowangerup, Jerramungup, Katanning, Kent, Kojonup, Plantagenet, Ravensthorpe, Woodanilling

Kimberley ACAT

Broome, Derby-West Kimberley, Halls Creek, Wyndham-East Kimberley

Midwest ACAT

Carnamah, Carnarvon, Chapman Valley, Coorow, Cue, Exmouth, Greater Geraldton, Irwin, Meekatharra, Mingenew, Morawa, Mount Magnet, Murchison, Northampton, Perenjori, Sandstone, Shark Bay, Three Springs, Upper Gascoyne, Wiluna, Yalgoo

Pilbara ACAT

Ashburton, East Pilbara, Karratha, Port Hedland (includes West Pilbara)

South West ACAT

Augusta-Margaret River, Boyup Brook, Bridgetown-Greenbushes, Bunbury, Busselton, Capel, Collie, Dardanup, Donnybrook-Balingup, Harvey, Manjimup, Nannup

Wheatbelt ACAT

Beverley, Boddington, Brookton, Bruce Rock, Chittering, Corrigin, Cuballing, Cunderdin, Dalwallinu, Dandaragan, Dowerin, Dumbleyung, Gingin, Goomalling, Kellerberrin, Kondinin, Koorda, Kulin, Lake Grace, Merredin, Moora, Mount Marshall, Mukinbudin, Narembeen, Narrogin, Northam, Nungarin, Pingelly, Quairading, Tammin, Toodyay, Trayning, Victoria Plains, Wagin, Wandering, West Arthur, Westonia, Wickepin, Williams, Wongan-Ballidu, Wyalkatchem, Yilgarn, York

160

Aged Care Guide

Abbreviations

AC...............................................................................Aged Care ACAS............................ Aged Care Assessment Service ACHA........................ Assistance with Care & Housing for the Aged ACL............................................................. Aged Care Living ACS.....................................................Aged Care Service(s) Apts..................................................................... Apartments Assoc.....................................................................Association ATSI.......................... Aboriginal, Torres Strait Islander Aust......................................................................... Australian CALD................ Culturally and Linguistically Diverse CBC.......................................................... Centre Based Care CC................................................................ Community Care Com’ty................................................................. Community Coop.....................................................................Cooperative CS.................................................... Community Service(s) Ctr......................................................................................Centre

DAP........................... Daily Accommodation Payment Dis............................................................................... Disability Dist.................................................................................. District DTC....................................................... Day Therapy Centre DVA............................Department of Veterans’ Affairs Estn.................................................................................Eastern Fmr.................................................................................. Former Gtr....................................................................................Greater H/Care or HC...................................................... Home Care HCP................................................Home Care Package(s) Hlth.................................................................................. Health Hosp.............................................................................Hospital HS.............................................................. Health Service(s) Hse.................................................................................... House IBC.............................................................Inside Back Cover IFC............................................................ Inside Front Cover ILU....................................... Independent Living Unit(s)

Index Abbreviations............................................................................................................. 160 Aboriginal and Torres Strait Islander (ATSI).................................................77 Advocacy....................................................................................................................... 109 Aged Care Assessment Team (ACAT)................................................................47 Appeal..........................................................................................................................47 Assessment...............................................................................................................47 Referrals......................................................................................................................47 Regions..................................................................................................................... 159 Aged care checklist............................................................................................ 83-84 Aged care explained...............................................................................................6-8 Aged care homes................................................................................................ 49-59 Accommodation payments..............................................................................58 Accreditation and certification......................................................................53 Basic Daily Fees.......................................................................................................57 Charter of Rights....................................................................................................54 Complaints.................................................................................................................54 Costs..............................................................................................................................57 Cultural services.....................................................................................................74 Directory listings...................................................................................... 120-138 Extra services...........................................................................................................73 Homes and their services..................................................................................50 How much will I pay............................................................................................58 Payment options....................................................................................................59 Quality standards...................................................................................................53 RAD & DAP.................................................................................................................59 Where do I start......................................................................................................49 Applying to a home...................................................................................................61 Waitlist.........................................................................................................................61 Vacancy.......................................................................................................................61 Assessments.......................................................................................................... 46-47 Care leavers....................................................................................................................77 Centre Based Care Services........................................................................... 34-35 Directory listings...................................................................................... 154-155 Commonwealth Home Support Programme (CHSP)..................... 16-21 Am I eligible?...........................................................................................................20 Directory listings...................................................................................... 153-154 Types of services provided................................................................................19 Urgent needs............................................................................................................20 What is CHSP?..........................................................................................................19 Who is CHSP for?....................................................................................................19 Who pays for CHSP services?...........................................................................20 Community Visitors Scheme................................................................................40 Consumer Directed Care..........................................................................................16 Costs for residential care................................................................................. 57-58 Culturally and Linguistically Diverse (CALD) people...............................77 Directory listings ..................................................................................... 150-152 Daily living in a nursing home.................................................................... 64-66 Day Therapy Centres..................................................................................................35 Directory listings................................................................................................. 155 Deciding on a home..................................................................................................62

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WESTERN AUSTRALIA 2021

Indep................................................................. Independent LGBTIQ................ Lesbian Gay Bisexual Transgender Intersex Questioning Lwr.................................................................................... Lower Melb.......................................................................Melbourne Metro................................................................Metropolitan N/Home........................................................ Nursing Home N/hood....................................................... Neighbourhood NESB................... Non English Speaking Background NH.................................................................... Nursing Home Nth..................................................................................... North Nthn...........................................................................Northern NW......................................................................... North West OBC....................................................... Outside Back Cover PAG......................................... Planned Activity Group(s) Prog....................................................................... Program(s) RAC..................................................Residential Aged Care RAD................Refundable Accommodation Deposit Reg.............................................................................. Regional

Definition of often used terms......................................................................... 114 Dementia........................................................................................................... 110-112 Changed behaviours............................................................................... 110,112 Specialised support........................................................................................... 112 Where can I get help?...................................................................................... 110 Directory index.......................................................................................................... 115 Aged care home listings...................................................................... 120-138 Centre Based Care listings................................................................... 154-155 Council reference index................................................................................... 116 Culturally appropriate homes and services.............................. 150-152 Day Therapy Centres listings......................................................................... 155 Home Care Packages listings............................................................. 141-150 In home care provider listings.......................................................... 153-154 Local Government Area (LGA) reference index.................................. 116 Organisation & business index......................................................... 157-159 Products & services listings................................................................ 156-157 Retirement accommodation listings............................................ 139-140 Suburb reference index................................................................................... 117 Town reference index....................................................................................... 117 Disability..........................................................................................................................77 End of life..................................................................................................................... 113 Family and friends.............................................................................................. 113 Palliative care in a nursing home.............................................................. 113 Residents with dementia............................................................................... 113 Services to help at home................................................................................ 113 Estate planning.............................................................................................. 106-107 Enduring Power of Attorney and Guardianship................................ 106 Financial advice................................................................................................ 99-105 Financial counselling........................................................................................ 101 How an expert can help.................................................................................. 100 Important questions to ask........................................................................... 101 Paying for your care..............................................................................................99 What will it cost................................................................................................... 101 What you ought to know - five facts....................................................... 102 Financially disadvantaged....................................................................................78 Frequently asked questions.......................................................................... 79-80 Home Care flow chart..............................................................................................14 Home Care Packages......................................................................................... 22-32 Approved providers..............................................................................................29 Are you eligible?.....................................................................................................26 Care Agreement......................................................................................................29 Cost................................................................................................................................30 Directory listings...................................................................................... 141-150 Exit fees....................................................................................................................... 31 How much you will pay......................................................................................31 Priority.........................................................................................................................26 Quality and complaints......................................................................................32 Services not provided..........................................................................................26 Services provided...................................................................................................25 Types of packages .................................................................................................22 Homeless.........................................................................................................................78 How to use the Aged Care Guide.......................................................................12 LGBTIQ...............................................................................................................................78

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Res.......................................................................... Residential Ret/Retire........................................................... Retirement RV...........................................................Retirement Village SE..............................................................................South East Serv........................................................................... Service(s) SL...............................................................Supported Living Soc...................................................................................... Social SRS............................... Supported Residential Service SSG............................................. Social Support Group(s) Sth...................................................................................... South Sthn........................................................................... Southern STRC................................... Short Term Restorative Care Supp............................................................................. Support SW............................................................... South West(ern) TCP........................................ Transition Care Program(s) Trans.......................................................................... Transport VHC....................................................Veterans’ Home Care VMCH.................................. Villa Maria Catholic Homes Wstn.............................................................................Western

Mobility.................................................................................................................... 42-45 Assistive technology solutions.......................................................................44 Improve access........................................................................................................42 Mobility aids.............................................................................................................43 Safety at home........................................................................................................42 Technology................................................................................................................44 Moving into a home.......................................................................................... 63-64 What can you bring..............................................................................................63 Making the transition.........................................................................................64 My Aged Care..............................................................................................................8-9 Placement consultants.................................................................................... 92-98 Case management................................................................................................96 Choosing a placement consultant................................................................94 How a placement consultant can help......................................................92 Negotiate and advocate for you....................................................................93 Resolving family disputes.................................................................................94 Private home care............................................................................................... 32-34 Regional Assessment Service (RAS).................................................................46 Assessment...............................................................................................................46 Referrals......................................................................................................................46 Regaining your independence.................................................................... 38-39 Resident agreement......................................................................................... 67-68 Retirement living...........................................................................................8, 86-91 Choosing a village.................................................................................................91 Departure/exit fee.................................................................................................90 Deposit or entry contribution.........................................................................89 Directory listings...................................................................................... 139-140 Fees and charges....................................................................................................89 Finding the right village....................................................................................90 Life in a village........................................................................................................91 Ownership.................................................................................................................89 Types of villages.....................................................................................................86 Vacating......................................................................................................................90 Residential Care flow chart...................................................................................48 Respite .......................................................................................................7, 36-38, 72 At home.......................................................................................................................36 Centre Based Respite Care................................................................................38 Cost.........................................................................................................................38,72 Eligibility.....................................................................................................................38 Residential respite................................................................................................72 Restorative care...........................................................................................................39 Rural & Regional clients..........................................................................................78 Short Term Restorative Care.................................................................................39 Special needs groups........................................................................................ 77-78 Support at home................................................................................................. 15-16 Transition care...................................................................................................... 38-39 Transport services............................................................................................... 41-42 Supported living.........................................................................................................85 Care Communities.................................................................................................85 Choosing a community......................................................................................85 Useful phone numbers...............................................................................................6 Veterans...................................................................................................................36, 78 Veterans' support.......................................................................................................36

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Aged Care Guide Western Australia 2021

Articles inside

End of life care

Advocacy

Financial advice

Estate planning

Retirement living

Placement consultants

Supported living

Aged care homes

Special needs groups

Frequently asked questions

Cultural services

Aged care checklist

Aged care flow chart

Transport services

Support at home

Aged Care Assessment Team (ACAT

Community Visitors Scheme

Mobility

COTA message

How to use the Aged Care Guide