Your Retirement Living incorporating Home Care Guide - 2021 edition by DPS Publishing

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Life starts at Thornton Park

Your time to discover, explore and enjoy what makes you happy Imagine no longer having to devote time to maintaining a family home, mowing lawns or worrying about home practicalities. With all that taken care of, you have complete peace of mind and are free to focus on what really matters. Not only will you secure the relaxed, comfortable retirement lifestyle you promised yourself, you’ll be part of a vibrant community of like-minded people. Thornton Park is about freedom and space to choose the lifestyle that’s perfect for you and an opportunity to strike up new friendships. With a great range of activities, services and amenities onsite, these stylish, contemporary apartments start from only $495,000. If you’ve ever thought about retirement living, don’t hesitate to contact us for an information pack and to book your obligation-free tour. It just might be the best thing you ever do. All apartments feature: • Modern kitchens • Beautifully finished bathrooms • Blinds and curtains included • Ducted air conditioning • Miele appliances

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CONTENTS How to use the Guide

Retirement planning

Finance Preparing yourself for retirement life

5 key tips to plan for a secure retirement

Most important questions to ask your financial advisor

Investing Building and securing your nest egg

Boosting your super before retirement

Funding the lifestyle you want to lead

How to avoid your super running out

Superannuation

Selling/Moving All things selling and moving

Retirement Living Options

Types of villages

Choosing a village

Not just a new home, a new lifestyle consumer story

Legal structures

Fees and charges

Your rights & responsibilities

Understanding your contract

Life in a village

Great Australian Bucket List

When your needs increase

14 fabuloursly scenic drives

Top retirement living FAQs

7 top tips for capturing the best travel photos

Checklist

8 essential Australian experiences

5 essential tips for a smooth road trip with your pet

123

Lifestyle

Leisure Journey to retirement

Finding purpose in retirement

Travel Living life on the road

Health & Wellness

Nutrition

Resources

How to read the directory

124

Directory Contents

125

Abbreviations

125

Terms and Definitions

126

Eat yourself healthy in retirement

Australian Capital Territory

127

Are supplements worth it?

New South Wales

131

Physical health

Northern Territory

145

The importance of staying active

Queensland

147

10 habits linked to a long life

South Australia

157

Tasmania

167

Victoria

174

Western Australia

187

Index

192

Mental health Looking after your mental health

Ways to keep mentally fit

YourRetirementLiving.com.au

From the Managing Editor It’s my pleasure to welcome you to a new and improved version of Your Retirement Living, incorporating Home Care Guide.

the future when you may need to start considering some basic supports to help you continue living an independent life for as long as possible.

After years of producing a practical guide with information to help retirees choose retirement living options as well as a stand-alone publication dedicated to home care options, DPS decided to transform these two publications into one magazine covering the broader retirement lifestyle as well as help preparing for the years where you may need to consider some basic support.

We have designed this publication into two separate Guides so you can absorb the information most relevant to you and your situation.

Retirement is an exciting time in most people’s life, allowing you to wind down and enjoy the finer things in life, after years filled with work and family obligations. This life stage is really broken down in three phases, moving from an ‘active’ phase where you are generally in good health and able to enjoy life to the fullest, to the ‘quiet’ phase where things are starting to slow down a bit as you age, and finally the ‘care’ phase where people may need more assistance in day-to-day life. We know that Australians are living longer than ever before and that most people want to remain in their own home and community as they get older. We also know that people are finding it hard to think about what may happen when old age sets in, let alone plan for this time in their life. But the reality is, the more you can plan ahead, the better prepared you will be when the time comes that you need some sort of assistance. In this publication we set out to present useful and inspiring content to make the most of the retirement years while at the same time, assist with planning for

Chief Executive Officer Michelle Beech

The Home Care Guide starting on page 80D will help you understand the different types of assistance that are available to make sure you can stay in your own community for longer and help you on your journey of living your best life at home. Making the most of the supports available to you within your local community, as well as accessing those provided by the Government, can make a huge difference in helping you to remain living independently in the home and community that you know and love. The ‘Third Age’ is a time to be enjoyed and everyone deserves to choose how and where they want to live. I hope this Your Retirement Living, incorporating Home Care Guide will inspire you to take charge of this next stage in life and wish you all the best on your journey. Margot White, Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

Your Retirement Living 8th edition Incorporating Home Care Guide 2021 Printed December 2020 RRP $25, inc GST Managing Editor Margot White margot.white@dps.com.au

The first part is all about Your Retirement Living filled with useful information to help with your retirement planning, inspiring destinations for your next travel adventure, tips and tricks to help you look after your mental and physical health as well as what to keep in mind if you are considering moving into a retirement community.

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Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark. ® Your Retirement Living and Home Care Guide are pending registration.

Your Retirement Living – 8 th edition

Home Care Guide 2021

Retirement Planning – Finance

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Your guide to retirement life and village options Welcome to the 8th edition of Your Retirement Living, a title by DPS – Australia’s specialist information provider for the aged, community and retirement sector.

hey say ‘life begins at retirement’ and this publication was created to inspire you to make the most of this next stage in life. Whether you have only just started thinking about what retirement could look like for you, are actively preparing to retire from the workforce, or are entering this exciting time of ‘new beginnings’. This Guide can help you on that journey to the next stage of your life. Different people look for different lifestyles in retirement. For some people, the reward after many years in the workforce is to travel, live life on the road and discover new places. Others may choose to study and learn new skills or focus on family and spend time with children and grandchildren. Whatever direction, they’ll have one thing in common; to make the most of the Golden Years. The articles in this Guide can help you prepare your finances for retirement, assist in finding purpose and happiness in this time of your life, and inspire your next travel adventure. We gathered expert advice on how you can make sure your physical and mental health are in tip-top shape, as well provide a range of considerations if you’re looking at retirement living options. The demographics of ‘retirement living’ are changing as the life expectancy of Australians has

Your Retirement Living – 8 th edition

increased well beyond the age of 80 years. Some retirees are happy to continue living where they are, while others may be planning a final move to a safe and secure environment in a retirement community where they know they’ll be supported well into their senior years. The average age of entry into a retirement village is currently 75 years of age – well past the traditional age of retirement. But people as young as 55 are moving into these lifestyle communities where they find a supported environment with like‑minded people. Your Retirement Living will help you understand many of the things you need to know before choosing to live in a retirement village – the different types of villages/communities, the accommodation on offer, the purchasing options and financial implications. We have designed it as a guide to your questions and needs to help you make the best choices; from the range of accommodation options available to the contact details of people who can assist you further. To provide you with an even more comprehensive and accessible service, you can also find detailed information about retirement living – including the latest retirement living news, and more in depth provider and village profiles – online at YourRetirementLiving.com.au. On this website, you will not only be able to access more editorial

information to help you make the right choice about retirement living. You will also be able to further explore any retirement villages you see here in this publication by typing in the ‘Web ID’ that you can find in the tables section, alongside the individual listing, as part of the Resources section starting on page 123. From the ‘Web ID’ search, you can view more information about each village you search and see any available images of the site. Find out more about our range of home, aged care and disability support resources on AgedCareGuide.com.au and DisabilitySupportGuide.com.au or call 1300 186 688.

Retirement Planning – Finance

Preparing yourself for retirement life Retirement is the long-awaited dream for many. While there is no fixed retirement age in Australia, some people choose to retire in their fifties while others work to pension age and beyond.

f you retire at the age of 65, the life expectancy for females is 87.3 years, whereas men have an average life expectancy of 84.6 years. This life expectancy rate continues to increase as the years go on. Peak body for older Australians, National Seniors, released research in early 2020 highlighting that many older people are worried about outliving savings. The research showed that 53 percent of survey participants were concerned about outliving their savings and women were more worried than men (59 percent to 47 percent). Chief Executive Officer (CEO) of National Seniors, Professor John McCallum, believes the findings really show how older Australians feel when it comes to their financial security. “Australia has one of the best pension systems in the world, yet Australian retirees are still showing high levels of worry that they will outlive their savings,” says Professor McCallum.

what you want to be doing during this new period of your life.

Does that align with your current retirement wealth? What about the lifestyle you want to lead in retirement? The Association of Superannuation Funds of Australia (ASFA) developed Retirement Standard benchmarks to help older people gauge how much they may need a year to live modestly or comfortably in retirement. For instance, to live a comfortable lifestyle as a single person, you would need $43,687 a year, or $61,909 as a couple.

This could include travel and other big expenses, whether you want to lead a modest or comfortable lifestyle, when you want to retire, whether you are wanting to stay at home, downsize or move into a retirement village, and implementing all your estate planning.

Or to live modestly, a single person would need $27,902 a year, and a couple would require $40,380 a year.

Are you ready to retire?

Manage your expectations for retirement between what you want and whether that is actually possible to achieve.

Wanting to retire is different to actually being able to retire. Older people tend to have a set age they want to retire, but is that viable for you? The preservation age in Australia for retiring is from 55 – 60, which is when you can start accessing your superannuation, but you cannot receive the age pension until you are at least over 65 years of age.

These numbers are also based on the idea that you already own your home, no mortgage, and are in good health.

Important decisions Another important consideration is what your home situation will be like for the first decade or so into retirement, and how that may look when you become more frail. Do you intend to stay at home and receive care inside your own house? Does a retirement village seem like a

“This shows a need for better advice and education to help older Australians manage their savings so they can have the confidence to spend their money and enjoy retirement.” While it’s important to plan your retirement financially, you also need to have an overall view of what you want your retirement to look like and YourRetirementLiving.com.au

Retirement Planning – Finance

“Australian retirees are showing high levels of worry that they will outlive their savings.” better lifestyle fit for yourself? Or do you want to move into an aged care facility when you need a higher level of care? These are important decisions you need to think about. It means you may need to consider downsizing your assets or possessions, or relocate for a sea change or move closer to family. While it can be a bit distressing, downsizing may also be a great way to boost your superannuation or savings. Make big decisions earlier rather than later, as you don’t want to be downsizing and relocating last minute after a crisis hits and the choice is taken out of your hands.

Debts

You are always in a better position if you don’t have debt following you into retirement, otherwise, you will end up cutting into your superannuation and reducing how long you can live on your super.

Big expenses Besides financing the day to day, it’s important to consider if there are any big expenses while you are in retirement and to plan for those. Would you like to buy a new car or caravan or go on the trip of a lifetime? It may be worth considering whether you can make big purchases before you retire or if it’s best to wait a while. A financial advisor can help you work through the best options for you.

In 2019, the Australian Housing and Urban Research Institute (AHURI) found that nearly half of people between the age of 55 – 64 were still paying off their mortgage, and that the average mortgage debt had increased by 600 percent over the last three decades.

The more you can prepare for any big expenses while you are retired, the easier it will be on your superannuation.

Many older people are entering retirement with mortgage debt or other debts. A financial advisor will always recommend you enter retirement with as little debt as possible, and preferably no debts at all.

The best way to ensure that your retirement is going to be as full proof as possible is to make sure you have appropriate estate planning in place and have all of the relevant insurance you would require to protect your assets, including yourself.

Your Retirement Living – 8th edition

Foolproofing retirement

What insurance do you have in place to protect yourself and your family? Life insurance, funeral insurance, health insurance, contents insurance: all these insurance types can safeguard you from any expected or unexpected instances. Estate planning is protecting your assets and making sure they are distributed how you wish after you die. Not only that, estate planning can include all the relevant documentation for Enduring Power of Attorney or Guardian, your Advanced Care Directive, and your Will. Estate planning can be really important for yourself first and foremost, to be treated with dignity and respect as you become more frail, but also provides your family with guidance during future difficult events. Additionally, insurance and estate planning is the best way to secure your retirement plan so you don’t have to worry about any unforeseen life changes. Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Retirement Planning – Finance

5 key tips to plan for a secure retirement Retirement is an exciting time of your life where you should be able to relax and take time to smell the roses. But you need to prepare and plan for your retirement if you want to live comfortably.

our retirement is a stage of your life that you should be excited to reach and work towards over your lifetime.

Securing your retirement plan In most cases, people work towards securing their retirement funding ahead of time, but many don’t think about what planning should accompany it. And do we start early enough? Rosie Bouton is Principal Financial Planner and Aged Care Specialist at We Plan Financial where she helps seniors plan for retirement and beyond. She says that when it comes to retirement planning, it’s a case of ‘the earlier the better’. According to Ms Bouton, people who have engaged a financial planner early into their retirement planning, are less panicked than those who only start to think about what they want and how they are going to fund this next stage of life when they approach the retirement age.

Positive impact Any early planning you do can greatly benefit your retirement outcomes and have a positive impact on you down the track. Ms Bouton is especially insistent that people need to not only

consider their preferred lifestyle requirements for retirement, but also prepare for any increased care needs that may occur as they get older.

Any early planning you do can greatly benefit your retirement outcomes

Her advice is that you should be realistic about when you are going to retire, consider future medical conditions you may develop or if you plan to work for longer to better boost your savings and superannuation.

Top five tips 1. Keep an eye on your super While it sounds simple, Ms Bouton says that people need to know where their superannuation is held. A lot of people end up with multiple super funds across different super companies and are unaware of how and where they are invested. In some instances, your super may be invested in a way that is not aligned with your preferences or appropriate risk profile. She recommends keeping an eye on your superannuation accounts and make sure your super fits your specific risk profile.

2. Protection Insurance can be very important when it comes to large assets; you have insurance for your car or on your home. However, according to Ms Bouton older people don’t protect the biggest asset they have, which is their ability to earn an income themselves. Once you lose the capacity or struggle to undertake your job, this can have a huge impact on your life and financial situation. Ms Bouton recommends people have adequate insurance cover such as personal insurance, which could be life insurance, Total and Permanent Disability Insurance, Trauma Insurance or Income Protection Insurance to protect themselves as much as possible from different events that can occur that may impact on their ability to save for retirement.

Additionally, always keep your expectations in check. While there are dream ideals for how and when to retire, it doesn’t necessarily mean you will be in the position to reach that goal. It’s better to be realistic about your retirement outcomes. YourRetirementLiving.com.au

Retirement Planning – Finance

Tracking your expenditure can be a vital part of meeting your retirement plan goals. 3. Estate planning Ms Bouton encourages all of her clients to have updated estate plans. It is important to ensure that your Will, Advance Care Directives or other important documents are as relevant as possible to your current beliefs and circumstances. Estate planning can only be put together if you have full capacity, and you can

Planning helps prepare for anything Aged in their mid-fifties, Joe and Lucy were worried about their financial situation. With increasing debt levels due to credit card debt, they had very little in savings and were unsure how their superannuation worked. They had an overwhelming feeling they were not moving forward and a fear they would never be able to retire. Guided by their financial advisor, Joe and Lucy were able to identify clear goals and create workable strategies within realistic timeframes, whilst receiving ongoing education and support.

Your Retirement Living – 8th edition

never know when you will lose the ability to make decisions for yourself. It is better to be prepared for any incidents by having up‑to‑date estate plans in place.

4. Track your budget It may seem like a no-brainer for some, but there are people that don’t track their every-day spending as they should. Tracking your expenditure can be a vital part of meeting your retirement plan goals. If you don’t track your spending, you may not be able to appropriately understand why you aren’t hitting your super or saving targets, or aren’t growing your retirement nest egg. Watching where your funds are going day in, day out, can help you stick to a budget and achieve your financial retirement objectives.

5. Engage a financial planner A financial planner can take a load of stress off when preparing for retirement and they can even implement appropriate strategies

that fit your individual needs. For many, retiring can be scary, especially when there are unknowns you don’t understand. An aged care financial planner can have the skills to help you navigate the barriers you face and prepare you for future costs. According to Ms Bouton, when asked, the number one priority of her clients is always living independently at home for as long as possible. So if you want to meet this goal, you need to start thinking and talking about how you want to live when you retire, how you are going to fund this and plan for the possibility of requiring extra help or care around the home later on. Otherwise, you may be left without any choice and the decision is taken out of your hands. Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged Care Financial Advisers (ACFA) assisted Joe and Lucy to consolidate their debt into the one loan, manage their budget and cashflow, boost their savings to provide them with some cash reserves and increase their superannuation investments using tax effective strategies and reviewing their underlying investments.

Although Lucy was devastated, she and her family were reassured that financially she would be ok.

The organisation also ensured they had adequate insurances in place so in the event of illness, injury or death their financial future would not be in jeopardy.

As Joe’s spouse, Lucy inherited his superannuation and this, along with her own superannuation, allowed her to still be financially secure in retirement.

Joe and Lucy would meet with their advisor twice a year to ensure they were on track with their plans. Their cash reserves and super grew in value while their debt decreased. As a result, they were able to reduce the level of their insurances and in turn provide them with improved cash flow. Sadly, nine years after meeting with ACFA, Joe passed away unexpectedly.

Joe’s insurance allowed Lucy to pay off the mortgage. She had cash reserves, allowing her to take some time off work while she got accustomed to life without Joe.

Financial planning is not just about money, it’s about peace of mind, confidence, a trusted relationship and financial certainty. Case study provided by Aged Care Financial Advisers The information contained within this content has been provided as general information only and prepared without taking into account your financial position, objectives, and needs. You should consider its appropriateness and seek financial advice before making any financial decisions.

Retirement Planning – Finance

Most important questions to ask your financial advisor Planning for your retirement can be confusing and tricky, especially if you want to make the most out of this next stage of life or have specific goals.

ou may be looking forward to slowing down, spending time with the grandkids, or volunteering, or doing the exact opposite and heading into another job or travelling the globe. The best people to assist you in making sure you can live the retirement lifestyle you want to live from a financial point of view are a financial advisor or consultant.

Tailored advice A financial advisor can help you work out the finer details and tailor their advice to your particular circumstances. They should have your best interest at heart and are obligated to leave you in a better position financially than when you first started with them. Rosie Bouton, Principal Financial Planner and Aged Care Specialist at

We Plan Financial, says depending on the type of financial assistance you are looking for, a financial advisor can help you plan for retirement in both the short and long term. She recommends always being open with your financial advisor about your financial situation so they are better able to service your financial requirements. “The best way into a financial relationship is to be open and honest and to make sure you are not withholding any information. The more information you can provide to your advisor, the better,” explains Ms Bouton.

Transitioning a loved one to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing. That is where we come in. Our practise knowledge and experience of the industry have supported our clients and their families navigate through the Aged Care System. Aged Care Financial Advisers are well respected in the Aged Care industry and understand how to best help. We focus on our service delivery, providing you with the right information and answers to your questions. Together we explore your options and support you in choosing what best suits your unique circumstances. We are there for you providing advice and support throughout the process with no ongoing fees in Aged Care.

Derek Armstrong Aged Care Specialist Masters Financial Planning 1300 554 393 info@acfadvisers.com.au

Aged Care Financial Advisers www.acfadvisers.com.au

SUPPORTING FAMILIES ACROSS AUSTRALIA YourRetirementLiving.com.au

Retirement Planning – Finance

with the financial answers they will be giving you.

Bring as many important documents as possible to assist your financial advisor in their evaluation “We can also weigh in on people’s expectations, so if they want to live a comfortable lifestyle but they don’t have the super there to do that, we are instrumental in shifting their expectations as well. And bringing them more into line around what they can afford and what they can’t.”

Choosing an advisor When approaching a financial advisor, there are a number of questions you should ask them to make sure you find the best person to assist with your financial needs: ◆ What are their credentials and are they registered as a financial advisor? ◆ What products can they advise on? ◆ How do the fees and charges work for their service? ◆ Do they provide broader financial advice or is it only in aged care finance? ◆ Is the service on an ongoing basis or is it once off advice? ◆ How will they provide their advice? Is it in writing, will there be multiple options to choose from and will it be easy to understand? Similarly, a good financial planner will ask you questions to help them

Your Retirement Living – 8th edition

Some of the questions they may ask could be: ◆ What are your objectives for retirement? ◆ Do you intend to have an active retirement with lots of overseas trips or will it be more low-key with occasional trips to the movies and local football? ◆ Under the financial retirement standards, are you aiming for a comfortable lifestyle in retirement or a modest lifestyle? Ms Bouton adds that she finds it more helpful to speak to people that are thinking about what they want their retirement to look like rather than focusing on the numbers. “Rather than keeping it to just figures, think about what they like to do in retirement, it brings it towards more fruitful discussion,” says Ms Bouton. “It can give me a bit more insight into what really makes them tick, how they might respond to your fluctuations or market volatility, and gives you a bit more idea about the person that they are. Financial advice is more of a relationship you build with them rather than a static thing over figures.”

Preparing for your first meeting Being well prepared for your first meeting with a financial advisor is important, as this will be the best time for them to get a snapshot of what your finances look like and whether you are on track to retire. It’s important to bring as many important documents as possible that cover your finances and assets, which can assist your financial advisor in their evaluation such as: ◆ Statements of your accounts, including superannuation, current savings, and any other bank accounts

◆ An overview of your current investments, such as stocks, bonds or your housing portfolio ◆ Your current income or pension statements ◆ A fortnightly or monthly overview of your expenses, including food, accommodation, travel and insurance ◆ Any outstanding debts and loans you have, like mortgage or car repayments ◆ Your tax statement from the last year ◆ Any other important information, such as inheritance or trust, your Will, or life insurance After your financial advisor has analysed your financial situation, here are some questions you could be asking them to understand where you are at: ◆ How does my current financial situation look? ◆ Am I on track to meeting my retirement goal or is there anything I should review? ◆ If I am not meeting my goal, what ways can I reduce my spend and boost my superannuation? ◆ How are my investments looking? Should I be doing more or changing up my investment scope? ◆ What is the next step from here? Remember, your first meeting with a financial advisor probably won’t be your last. If you are tracking well for retirement, then you may not have to do anything. But for most people, you will most likely need to make changes to your investments, your current expenditure or super contributions. Your financial advisor shouldn’t be leaving you feeling like you’re in over your head, but assured that you can either meet your goal or make changes to put yourself in a better position for the future.

Retirement Planning – Investing

Building and securing your nest egg It's common for people to call their retirement savings their 'nest egg'. It's your accumulated savings that should get you through retirement and, hopefully, help you lead a comfortable, carefree life once you retire.

owever, it's best not to put all your 'eggs' in one basket and ideally, super should not be the only money you have or have invested in. Diversification is absolutely key when it comes to building your retirement savings, says Derek Armstrong, Principal and Financial Planner at Aged Care Financial Advisers. He explains that a lot of people look as superannuation as "guaranteed", however, that isn't the case. Superannuation can be subject to market fluctuations, just like any other investment. "The lifestyle [people] choose needs to be monitored, reviewed, like any good investment." "A lot of people leave it up to superannuation. But when you are looking at retirement, the whole thing about retirement is how can you generate income not to have to work,” says Mr Armstrong. "In that case, you have to start earlier, you diversify. You put away your 9.5 percent [into super], but also manage your debts or manage your cash flow."

Set the goalposts When you begin building your nest egg, you need to understand what you are working towards or trying to achieve in the first place before you can start setting any investment strategies. Mr Armstrong says the first thing any financial planner will do with a client

is figure out what their end goal is. If you don't have any specific goals, then you need to lock down how you want to spend your retirement and what that is going to look like. For example, if you are wanting to use $70,000 a year once you retire, you need to ascertain how likely that would be for you. Important things to consider are do you have debt in retirement? What about big expenses? Are you intending to buy a caravan or car? What about travel, has that been factored into your yearly spend? Some people just want peace of mind when they retire, but what does 'peace of mind' look like to you and how important is it to you? "When you look at your retirement savings, obviously, you have to look at where you are putting away money for the future," explains Mr Armstrong. "The longer you leave it, the harder it is to achieve those objectives… Time flys.

"Your timing, your debt levels, your cost of living, these are the major factors that present challenges for people. And then there are life issues such as divorce. In planning, you have the opportunity to look at how to address these things, then you have a clearer vision, which means your goals are probably achievable, but your goals need to be reviewed on a regular basis."

Timing Mr Armstrong adds that timing is really important when it comes to investing. “I would say when it comes to building your nest egg, where you are at in your financial journey will impact on the type of investment you make,” says Mr Armstrong.

Budgeting Budgeting is another big step for people when nest egg building. Budgets can help you figure out whether you are projected to reach YourRetirementLiving.com.au

Retirement Planning – Investing

your goal or if you need to start making major changes to how you spend your money. "The way you harness your income is very important. Also understanding your spending habits, where money is going and how it is going," explains Mr Armstrong. If you have to work on saving more money, you really have to assess what spending can be cut so you can meet your goals. Whether you spend lots on shopping, sports, or hobbies, you need to see if this is viable for you and your budget plan. You don't necessarily have to cut out those passions and interests altogether, it could just be reducing your overall spend to help you in the long term. A financial planner will be able to identify where your money is going and how you can change your spending habits to get you on track for building your retirement nest egg.

Consider your investment options Mr Armstrong explains that there are hundreds of investment options available to you, and there is no such thing as a 'top investment option'. A financial advisor can help you find options and investment strategies that actually benefit you in the short or long term.

“You need to understand the goals you want to achieve and align your investments with those goals.” You may not have an idea of how to invest or you may have areas that you want to invest in, either way, a financial planner will find an investment that meets your risk type and is the best option that suits you financially. "Each person has a different roadmap. All you can say is not one approach suits all. There is an obligation to ensure that we act in the best interests of the client and that is within the new Financial Adviser Standards and Ethics Authority (FASEA) guidelines," says Mr Armstrong. Just because you like the idea of owning property or stocks doesn't mean it is necessarily the best investment option for you. Property has a high pay in and very little financial return and stocks are subject to frequent market fluctuation. "When choosing to invest, a cautious and considered approach is best. There is no one size that fits all when investing . . . All the best advice in the world has to benefit the person you are talking to," explains Mr Armstrong. "You need to understand the goals you want to achieve and align your investments with those goals. It is worthwhile not capitalising on one investment. Put simply, don't put all your eggs in one basket."

Your Retirement Living – 8th edition

Tips for when you start investing: ◆ Engage a financial planner for expert advice. ◆ Understand your risk profile. If you are really worried about losses, buying shares in a fluctuating market might not be for you. Nothing delivers big bucks unless it's riskier and you need to be prepared for if there is a bad outcome. ◆ A sk for proof that an investment is actually a good investment. Just because something is a good investment for other people doesn't mean it is a good investment for you. ◆ Understand what you are trying to achieve and align your investments with these goals. ◆ Research the investment option you are considering. ◆ Don't invest in one area or only focus on one type of nest egg option. ◆ Watch out for get-rich-quick schemes they are usually too good to be true. ◆ Good planning is vital when investing. ◆ Have cash reserves for one year in case something unexpected pops up. ◆ Consider the benefits of an investment before jumping in. Will this investment make you a return? Does this investment suit your financial needs or risk profile? ◆ If you don't have a lot of money to spend, start small and build yourself up so then you can start diversifying your investment portfolio. According to Mr Armstrong, the biggest tip for when you want to build your nest egg is that "investing and financial planning needs to start at a younger age". Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Retirement Planning – Superannuation

Boosting your super before retirement Most people don’t really think about superannuation during their working life, other than making sure their employer makes regular contributions.

sually, ten to fifteen years before retirement is when people suddenly become interested in their superannuation, especially if they want to find out if they are fully prepared to retire at the retirement age and live off their super. At least, that’s definitely what Jennifer Langton, Specialist Advice Manager for Aware Super, has seen over the years. In some cases there may be the realisation that there are not enough funds to live comfortably or be able to retire at the age you would like to. When boosting your super before retirement, you need to consider the

It’s never too late to plan for retirement For Janelle and Steve, planning out their retirement wasn’t at the forefront of their mind. Now that they are both soon to be fully retired, they have engaged a financial planner from Aware Super to get themselves on track and living the lifestyle they want to lead. The pair want to become “grey nomads” and travel as much as possible early into their retirement. Steve retired first and he withdrew his superannuation to pay off their mortgage. He also bought a caravan and 4WD with his super to allow the pair to travel around Australia.

three phases of retirement and how that will impact your funds: ◆ Active phase – You are newly retired and are most likely travelling, spending more on the finer things in life and enjoying your new found freedom. ◆ Quiet phase – Where you are spending more time at home, visiting family and the grandkids, and old age issues are slowly starting to creep in. ◆ Frailty or care years phase – You are requiring more health and personal assistance, and this is often the most expensive stage of your life.

Janelle is now retiring and wants to sort out their financial situation for retirement. They believe they will be able to fund their lifestyle and meet all of their expenses with $50,000 per year The pair has found benefits from engaging a financial planner as they now have a clear direction with what they need to do to reach that goal while also gaining peace of mind that their retirement will be comfortable. Janelle will withdraw part of her super to allow Steve to make a contribution and they will each have an Individual Account Based Pension of $222,000, drawing an income of $25,000 per year. This will fund their lifestyle and expenses. Steve and Janelle don’t consider themselves as “risk takers” but understand that they need to take on some investment risk to achieve market returns and provide for a hedge against inflation.

It’s not just maximising your wealth and travel that you should be thinking about, according to Ms Langton. You also need to take a serious look at what may occur during the frailty years phase of your life, because many older people don’t want to think about the ‘C’ word – Care, or the ‘D’ word – Death. The frailty years, when you might need to be accessing health services, assistance with daily activities and even accessing aged care, can be the most expensive time of your life. In the lead up to your retirement, Ms Langton suggests sitting down with your partner or family

Aware Super has structured their investments so that the impact of significant market movements, like COVID-19, is softened and their retirement assets match their appetite for risk. The couple feel comfortable knowing that their wealth will provide them independence and ownership in retirement, and they also feel reassured that they may be entitled for the age pension when they reach the qualification age and meet the assets and incomes test. They are hooking the van up and heading off on their travels, secure in the knowledge they have ticked all of the boxes for retirement and have access to guidance into the future. Case study provided by Aware Super. This has been prepared for illustrative purposes only, Janelle and Steve are not real clients. Visit aware.com.au for more information.

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Retirement Planning – Superannuation

Compounding is when an asset has accumulated earnings, which you reinvest to build more earnings over time. The investment and its earning both gain more earnings on top of it.

and defining what you want your retirement to look like. She adds that it can be hard to pinpoint your current spending if you don’t map it out properly, so she recommends spending at least a month recording all of your expenditure. “It is amazing how many people are completely disconnected from their actual day-to-day spending!” says Ms Langton. Ms Langton explains that once you have a defined amount on day to day spending, you can start calculating how much money you will require per year to live comfortably. You should also consider paying any outstanding debt you have before you enter retirement, so you can retire with minimal or no debt and with maximum investments. “The other thing people forget about, particularly if they are looking at their superannuation, is that they need to invest their wealth appropriately to ensure it can actually grow. You should get advice on what spare capital and cash you have and what avenues are available to boost your retirement wealth,” Ms Langton adds. When maximising your super, you really need to be aware that superannuation legislation is complicated, so a financial advisor can help you increase your wealth growth while reducing your tax.

Your Retirement Living – 8th edition

An advisor can direct you to the best option for growing your retirement wealth, including: ◆ Salary sacrificing An arrangement between yourself and your employer, allowing a part of your wage to go to your super. This is on top of your mandatory super guarantee (SG) contribution. ◆ Voluntary contributions One way to increase your super is through concessional (salary sacrificing) or non-concessional (after tax) contributions. There is a contribution cap for concessional contributions of $25,000 (as of 2020/21), anything over this annual amount will be taxed. Nonconcessional contributions have a cap of $100,000 annually or $300,000 over a three-year period. ◆ Investments Investing your super in a particular way can help you grow your retirement wealth before you retire. When you choose a super organisation, you can choose between a variety of low risk to high risk investment types. What investment type you choose depends on your age and what your appetite is for risk. ◆ Compounding If you start retirement planning early, you have time to take advantage of compounding.

◆ Splitting super between spouses Sometimes, splitting your super contributions with your partner can actually help you save money on tax. Or if you or your partner have retired, it would allow for the couple to have a bigger amount of funds to withdraw without tax being applied. ◆ No debt into retirement Dipping into your super to pay off your debts when retired leaves less money for yourself near the end of your lifetime. That’s why it’s best to have your debt as minimal as possible when entering retirement. It’s best to get advice for all superannuation related matters because there are guidelines you need to follow and certain thresholds and caps to be aware of when maximising your wealth, or there could be unintended consequences. A financial advisor can evaluate your current situation, understand and assess your appetite for investment risk, and find the best mix of investments that can bring you the right returns over your expected time frame. “Nothing stands alone, it’s about using all of the different options available and really maximising your situation. You shouldn’t look at things in isolation,” says Ms Langton. “By going it alone, not only are you missing out on expert advice to maximise your situation, you are really running the risk of getting things wrong.” Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Retirement Planning – Superannuation

Funding the lifestyle you want to lead Superannuation, or ‘super’, can take a long time to build, especially when you are trying to put as much into your super to best achieve your ideal retirement.

here are many different avenues you can take when choosing an option for funding your life after retirement, but you need to make sure you choose an option that fits your circumstances and assists in providing some return to keep your superannuation growing whilst you use it, to avoid running out of money later on.

Seeking advice The legislation around super can be very tricky to understand and navigate, and can also incur serious consequences if not adhered to appropriately.

that balance over time and it is subject to market fluctuation. So you run the risk of running out of superannuation if you don’t invest it in a way that enables you to achieve some growth.” It’s important to remember that under normal circumstances you can only touch your super once you reach your “preservation age”, which is currently between 55-60 years of age depending on when you were born, and there are laws around how you take out your superannuation.

Funding options When the time comes that you need to access your super to pay for your day-to-day living expenses you’ll need to meet a “condition of release” before your funds will be made available. You need to contact your super company to apply for a condition of release. There are a number of different options for funding your retirement lifestyle: ◆ Account based pension Transferring all or part of your super into an account based pension enables you to start receiving regular income payments. There is a minimum amount you need to withdraw each year based on your age and the balance of the account. The longevity of your account depends on how your account is

invested, how much income you draw and how markets perform over time. ◆ Super lump sum Once reaching your ‘preservation age’, you may be able to withdraw all or some of your super as a lump sum, also known as cash, and place it in your bank account. If you are under 60, you will need to pay tax on lump sums over $205,000, withdrawals after age 60 are tax free. What you do with your super lump sum after you withdraw it may affect your eligibility for age pension. Additionally, if you take a super lump sum and spend a large amount of it, it leaves less super to last during your life. ◆ Annuities Investing a lump sum of your money into an annuity, with either a super fund or life insurance company, that will pay you a regular income for a chosen duration or for life. Your income payments are guaranteed, no matter the market performance or interest rate changes, but you may not have the ability to withdraw more money if you need it. ◆ Term deposit You invest a lump sum of money for a fixed period of time into a fixed interest rate with a financial institution such as a bank. Generally, the money only becomes available to withdraw

Jennifer Langton, Specialist Advice Manager for Aware Super, says it is important to seek advice over one of the most important financial decisions you can make in your lifetime. Ms Langton gives an example, saying, “Once you roll super into a pension and start taking income from that, then you are reducing YourRetirementLiving.com.au

Retirement Planning – Superannuation

after the agreed period of time the term deposit runs for is finished. You may have to pay a penalty or fee if you wish to make an early withdrawal before the agreed term. ◆ Pension and other Government assistance The Government provides a range of funding assistance to older people in the form of pensions and subsidies. The age pension provides financial support, plus a range of concessions and subsidies for older Australians. Your eligibility for age pension payments is based on financial thresholds. If your assets and income are above the published thresholds, you may be able to receive a part pension. Other concessions and subsidies you may be eligible for include the SeniorsCard, Commonwealth Health Card and electricity, water and gas rebates. ◆ D iscretionary income After you have paid your taxes, basic living costs and bills, the extra amount of money left over is considered discretionary income. This income should only be used on the finer things in life after you have bought essential items. Discretionary income can be used on any activities or for unexpected expenses. ◆ I nvestment bonds An investment bond is a debt, which you invest in and it provides a regular payment of interest for a set period of

time. At the end of the bond period, you receive the main investment back. Think of it as you are lending money to a company or Government, who pays for interest on the bond, and then returns the investment you made back after the set period of time finishes. An investment bond is not a very flexible agreement. These are just some of the options available to you to fund your lifestyle whilst you are retired and there may be others that are more suited to your specific circumstances.

Taking risks Engaging a financial advisor can be beneficial in finding the right investment products and mix of investments or funding options for your circumstances. They can make sure you have enough opportunity for growth in your retirement wealth and help you understand how your superannuation system works once you retire. Expert knowledge around superannuation and investment risk and return is key. Ms Langton says some people retire and put everything in cash, because they consider that cash is ‘safe’, but it is actually unlikely to sustain you through your lifetime because it doesn’t have the opportunity to grow or increase in value to keep up with inflation and the cost of living over time. “The reality is, the more risk you take, the more opportunity for growth but there is also more opportunity for loss. There is a sweet point where everybody is comfortable and a good financial advisor will have a robust discussion with you about risk and return.” She adds that based on what works best for you and your goals, your portfolio will then be invested into a diversified range of assets to ensure you have a mix of conservative,

Your Retirement Living – 8th edition

“The more risk you take, the more opportunity for growth but there is also more opportunity for loss.” capital stable assets, such as cash and bonds and growth assets, like Australian and international shares and property. When investing money it’s important to be aware that the markets fluctuate often, so moving everything to cash after a blip in the market, such as the COVID-19 pandemic, is a very rash decision. It’s important to remember that once you make a decision on how you want to fund yourself during retirement, it is difficult to change the choice you have made without financial advisor assistance. For example, if you decide to take out a lump sum out of your super and put it into another investment, once this is done there are not a lot of other avenues you can take if you change your mind. Once you take money out of the superannuation environment, there are limited opportunities for getting money back into super. “Some of these decisions once made cannot be undone.” Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Retirement Planning – Superannuation

How to avoid your super running out Having a solid retirement wealth nest egg before you retire is a big goal that many strive for.

ith the current life expectancy in Australia sitting at 83.5 years of age, if you retire at 65 you need your super to last you for nearly 20 years. But what happens if you are burning through your super quicker than expected? Jennifer Langton, Specialist Advice Manager for Aware Super, explains that the next generation of people to enter retirement have had the full benefit of superannuation, but for older generations, the system came into effect later in their life.

Backup She says that people should be reassured that the age pension is always a backup for all older people if they do run out of their super. “This next generation really has had the benefit of superannuation for their whole working life. The older generation now in their 70s and 80s didn’t have that,” explains Ms Langton. “We do find that clients run out of money but we are lucky enough that we have the age pension, that is always the safety net. It won’t provide a luxurious lifestyle, but nobody should be living in poverty Ms Langton explains. “This is where structuring your situation earlier in life and making sure you have had advice on investing appropriately, and maybe considering different options other than super to supplement things to make it easier for you to manage in the long term.”

It’s best to avoid running out of your super. Here are some tips to help you stretch your funds as far into retirement as possible: ◆ If you own a home, it would likely hold many memories and might be hard to part with. However, it is one of your biggest assets. If you find that you are going through your superannuation quicker than expected, downsizing to a smaller home and selling your current house can provide extra funding for yourself. ◆ Don’t forget, your home is also an asset that can provide income and capital in later life by releasing equity via the Government Pension Loans Scheme or a Reverse Mortgage from a bank. ◆ Start budgeting. While people may not be a fan of the technique, if you are drawing your super quicker than you expected, it may be a good idea to rein in your spending and map out your necessities for a while. ◆ Utilise other Government benefits and entitlements. Some easy ways to cut costs is through using available resources for older people, this could include supplements for energy, utilities and travel, or special seniors meal deals. Your local council and community groups also provide a range of subsidised services for older Australians.

◆ Keep on top of fees. You may not realise it, but your super organisation does charge fees to your account. Reassess your super account every now and then to see if it is fiscally still the best decision for you, or whether you should change to a different super organisation that has lower fees. ◆ Diversify your investment portfolio so there are multiple options for income over time. For instance, lifetime annuities and deferred annuities are investments that can be put in place to provide later life income. ◆ It’s never too late to pick up a part-time job. If you are fit and have spare time, a part-time job can take the burn off of your super.

Get advice It is really important to get advice from a certified financial planner and reassess your situation regularly. “I will often pick up a client who has not had advice for years and years, and they are drawing so much from their superannuation that they are actually running down their super too quickly. In some circumstances, they are drawing so much from their superannuation that it is actually reducing their age pension entitlement,” Ms Langton says. YourRetirementLiving.com.au

Retirement Planning – Selling/Moving

“it is a double edged sword. If someone had taken the time to review their situation, or the family sought some advice for them, [a financial advisor] could have given them some benefit by increasing their pension and protecting their superannuation for longer.”

Ms Langton says a common issue she comes across is people not updating their financial situation on Centrelink records, so they are actually not receiving a part or full pension like they should be. Ms Langton says, “Ideally, you should be seeking expert guidance

All things selling and moving Having made the decision to leave the family home to enter a retirement village, how and where do you begin with selling what may be your biggest asset?

ost people use a real estate agent to sell their property but you may choose to be your own agent and look after the sale yourself or use a seller advocate to help you with the selling process.

Real estate agents Selling through an agent means you can take advantage of their experience and expertise to achieve the best selling price. An agent will

on how to structure your finances so that your super and retirement wealth doesn’t run out.”” Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

When choosing an agent to represent you, it is important to do your research. The right agent will make sure that selling your home is a smooth process while acting in your best interest. It is worth speaking to a number of agents and inviting a couple to do an appraisal on your home so you can compare. As part of your selection process you may want to consider an agent’s: ◆ Experience ◆ Reputation

manage the sales process for you, from marketing your property, to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can negotiate the sales price on your behalf. An agent will prepare a contract of sale and can guide you through the legal and financial process of selling a house.

◆ Market knowledge ◆ Negotiating skills ◆ References ◆ Commission ◆ Marketing budget Selling your home privately could save you money because you don’t have to pay agent commission and are in control of how much you spend on advertising your property. But it’s important to do your research properly so you have a realistic expectation of what your property is worth, know the rules and regulations of selling a home and be sure you have the time and patience to go through the process.

Seller Advocates Some of the stress from selling your home can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home.

Your Retirement Living – 8th edition

Retirement Planning – Selling/Moving

The right agent will make sure that selling your home is a smooth process while acting in your best interest. The seller advocate assesses your property’s worth, selects an appropriate target market and can advise on the sale method. They then interview and select an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no unexpected surprises at any stage.

Tips to selling ‘stress free’ Here are some tips to selling your home ‘stress free’ to maximise the outcome: ◆ Do your research – what is the house really worth? ◆ Think about the presentation of the home – are you going to sell it furnished or empty? ◆ What methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest? ◆ Will the sale of your home impact on pensions? ◆ Seek professional advice from a real estate agent or seller advocate, as well as a financial and legal advisor. Selling a property is a big financial transaction, and whether you choose to go it alone or use the services of an expert, make sure you are confident that whatever option you go with is the right one for you.

Managing the move It is not unusual for people who are downsizing and moving into a smaller unit to have many years of accumulated goods and belongings.

The situation can be even more difficult for people who are on their own or where family is interstate and not available to help. Many people who are moving feel they need a cleaner, removalist, sorter, assistant, confidant, coordinator and gardener all rolled up into one. The stress of both finding the assistance and then coordinating can be overwhelming. Being prepared for your move is the key to a smooth transition and will take a lot of the stress out of the experience.

Tips and tricks We’ve gathered some handy tips and tricks to help you be well prepared for and on moving day: Don’t leave things to the last minute, but start well ahead. One of the first steps is to decide on a moving date. Ideally you move from your current place to the new location, however, sometimes timelines don’t align and you need to find some temporary accommodation. Next, decide whether you want to move your belongings yourself with the help of family and friends or whether you prefer to outsource the job to professionals.

In most cases the seller advocate’s fee is a percentage taken from the real estate agent’s fee. There is no direct cost to the seller. A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned. YourRetirementLiving.com.au

Retirement Planning – Selling/Moving

You may want to get some quotes from removalists to weigh up the cost and effort involved.

can take your time and sort through the things you want to take, sell, donate or throw out.

◆ Compiling an inventory of the contents and arranging valuations

Once you have worked out who will do the moving, the next step is to gather supplies. If you are using a moving company they will most likely provide you with boxes so you can start packing ahead of time or they can do the packing for you on the day.

Closer to the moving date you can dismantle larger furniture, such as cupboards, shelves and desks, but be sure to keep all the small pieces together in a plastic bag and taped to the main pieces so they don’t get lost.

◆ A ssisting people to relocate into alternative accommodation

If you are organising the move yourself make sure you have cardboard boxes, tape, bubble wrap or blankets for fragile items, markers, a utility knife and garbage bags.

When you are ready to start packing smaller belongings in boxes, don’t overload them and make them too heavy. Use a marker to indicate what rooms the items should go in or if the contents are fragile and should be handled with care.

◆ Delivering valuables, financial, legal and personal papers to the appropriate person

Now that you have your supplies ready it’s time to start packing. Allow a few weeks for this process so you

Clean all your belongings before you start packing so you don’t take dirt and dust to your new place.

Being prepared for your move is the key to a smooth transition

Your Retirement Living – 8th edition

Relocation specialists There are businesses that specialise in providing practical assistance with all aspects of moving. Relocation specialists provide a range of services that often include: ◆ Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents

◆ Clearing the home or unit prior to sale or tenancy termination ◆ Gathering bequeathed items, photographs and memorabilia

◆ Removing all rubbish items from the entire property and cleaning ◆ Coordinating real estate agents, auction houses, cleaners, gardeners and all other services ◆ Unpacking your belongings in your new home and put furniture in position ◆ Install electronic devices like a TV or computer and hang pictures These professionals can take the stress out of moving so all you need to do is arrive at your new house and make yourself at home!

Lifestyle – Leisure

Journey to retirement The change of lifestyle when you finish work and move into retirement can be quite dramatic. There is a lot of focus on preparing financially for retirement, but most people don’t think about how drastically retirement can impact your mental health, sense of self and purpose. Of course retirement is fantastic and is going to be a whole new wonderful time of your life to experience. But the change from going to work each day to finding a life without that obligation and routine can be huge. Many people don’t realise how much they rely on their daily or weekly routine until that routine is no longer there. That’s why, preparing yourself for retirement also means getting yourself mentally ready. Think about what the transition from work into retirement may look like, find a new purpose and set goals so you are as prepared you can be for this next stage of life.

Sense of loss Closing the door on a workplace when you retire can be quite emotional. After the initial sense of freedom and elation of never having to work again wears off reality sets in. In many cases, there can be a sense of loss. A loss of purpose. A loss of activity. It can be difficult to deal with and there will be a time of adjustment to get used to your new life. Some people struggle more than others and for them this feeling of loss and the fear of losing their identity associated with their career could result in depression.

Adelaide Clinical Psychologist, Simeon Jones, explains that people can struggle with a couple of things after they retire, usually their identities and sense of purpose. “Our identity is central to how we live and how we feel about ourselves and the world. To have an identity where we feel valuable or valued, to have an identity where we feel empowered or a certain level of influence is key to anybody’s mental health,” says Mr Jones. “If someone doesn’t feel valuable and [feels] powerless, they won’t be feeling positive about their life or enjoying their life. That autonomy, and also just having an opportunity to explore and enjoy ourselves, is key to mental health in general. “It would be pretty natural for a majority of people to have a level of grief around [the end of] their careers they have really enjoyed. It is actually pretty normal to find that sad or a little bit scary to transition out of that.”

Retirement blues It is common to develop the “retirement blues”, where your loss of the 9-5 job leaves you with a large hole to fill. Harvard Medical School even recommends that retirees “don’t take it easy” when they retire, but instead stay engaged with all their interests and priorities during retirement.

Mr Jones agrees with that sentiment, saying it is important people build their social connections with people and their community, and have a willingness to experience new hobbies and activities which provide them purpose and value. “People who stay fairly rigid on their views on how they should do life or what makes them valuable as a person, those are the people who will struggle more. I would encourage flexibility, and try to look at life and the world in different and new ways, and also experiment,” says Mr Jones. After retirement there will be a period of reinvention, where you try to find what and who you are, and redevelop your personal identity. It is the perfect time to get to know yourself without your daily job to get in the way!

“Having an opportunity to explore and enjoy ourselves, is key to our mental health.” YourRetirementLiving.com.au

Lifestyle – Leisure

Phases of retirement In your final five to 10 years before retirement, also known as the preretirement stage, your main focus is probably on being able to retire financially. But have you thought about what you are actually going to do with your time and how this change will affect you mentally? “Often with retirement, the focus is on setting yourself up financially as opposed to setting yourself up for a lifestyle change,” says Mr Jones. “People, in the year or two leading up to their retirement, [should] actually start to reflect on how they want to spend their time when they do retire. And even take that up before they retire, so they might start volunteering or buy a set of golf clubs or try different hobbies or engage with different social groups beforehand. “Then when the transition comes, they are excited to spend more time doing those things as opposed to being left feeling kind of empty or less full than before.” Usually, the second phase of retirement is like the “honeymoon stage” of a relationship or after a wedding. It refers to the time period straight after finishing work. Those first few weeks or months when you’re enjoying not having to go to work each day and the days are yours to do what you like.

“See it as a chance to become a new person and expand the person who you are.” Once the phase has run its course, the rose coloured glasses will come off, and you will be experiencing more neutral feelings about retirement. After the honeymoon phase is the letdown period, where you have come down from your high of retirement. Many retirees find this period difficult to find things to keep themselves busy. Mr Jones says people should expect a certain amount of adjustment to retirement, ranging from about six months to a year. You will eventually move into a phase of redevelopment, where you actively seek new activities to keep yourself busy. Whether that be through volunteering, new hobbies, or keeping social.

“If you have that willingness to put yourself out there, then the vast majority of people will find their own equilibrium, their own balance, their spark in life again. It just takes that willingness to try,” says Mr Jones. Eventually, you will settle into your new routine and are able to get used to the downtime you now have available for the things you enjoy.

Beating the blues Mr Jones stresses that it is important to recognise if you are struggling with retirement. He recommends attempting to find new meaning and purpose in things that bring you pleasure in life. But if this doesn’t work and you are finding it hard to get there by yourself, visit your General Practitioner (GP) and get a referral to a psychologist to get support. Putting yourself out there and experimenting with new activities and things can be really beneficial in improving your wellbeing. Mr Jones also recommends keeping active through exercise and catching up with friends and family when you need social connectedness. While the first few years can be different when you are retired, Mr Jones says you should remain positive and look at retirement as a new chance to learn more about you. “Look at retirement as an opportunity rather than a loss of identity or loss of role,” suggests Mr Jones. “You can view it as an opportunity to find out what your role will be going forward and you can take that time to reflect and think about who you want to be, who you want to engage with, what you want to experiment with. “Rather than feeling like you have lost something, you can see it as a chance to become a new person and expand the person who you are.”

Your Retirement Living – 8th edition

Lifestyle – Leisure

Finding purpose in retirement The first few months of retirement can be bliss and may seem like a holiday. You have no work or obligations getting you out of bed in the morning, and you suddenly have a free schedule.

ut as reality sets in, it is pretty easy to fall into what some people call, the “retirement rut”.

or business and then life will keep going, because they don’t think they have to plan for it at all,” says Mr McKnoulty.

You may feel lost and unsure what to do with all this free time you now have on your hands. And the realisation sets in that this is your new life. Where the joys of not having work doesn’t outweigh the sudden need for a purpose during your new retirement life.

He goes on to explain the impact of not being properly prepared for the next stage of life.

Peter McKnoulty, Founder of Transition Planning Australia, explains that in his experience, people barely think about the transition into retirement. “[People] are not at all prepared. Part of the problem is that they have no idea that they need to do anything about it. They just think they will just waltz on from work

This is an optimum time to build your social network, get to know new people, and catch up with old friends.

“There are different components of it there, part of it is people are reluctant to let go. And those that do, haven’t planned properly. “When people leave their businesses or work, unless they spend time to find new activities to replace those work ones, that is when they risk falling into a hole, becoming bored and depressed, and then it is a slippery slope from there.” To avoid falling into a rut after retiring, there are a number of ways to remain part of the community and make a meaningful contribution to those around you, to the public or for yourself.

Family and friends Retirement is a great time to bother your children and borrow your grandchildren for a catch up or two, or even a vacation! A lot of grandparents even pick up the roles of supportive nannies to help their children with their busy workload. Seeing family is a lot easier when you have all the time in the world. Retirement is a time for lots of laughs and special memories with family. You should also have more time for social occasions. This is an optimum

time to build your social network, get to know new people, and catch up with old friends. Remember when you used to tell your best friend that your dates didn’t match up and it was impossible to coordinate a get-together? In retirement, that shouldn’t be an issue any more. Keeping strong relationships in retirement is important for your health and wellbeing. And who doesn’t love a good afternoon barbeque! If you don’t have as many people to be in contact with or you are socially isolated, Australian Retired Persons Association (ARPA) might be the next point of call. The organisation encourages people over 50 to keep active in both your mind and body while making friends. They provide a range of activities and groups you can get involved with, including bushwalking, computer groups, cycling, golf, pleasure fishing, Wednesday weekly walkers, tap dancing and variety concerts, photography groups, and so much more. Alternatively, COTA Australia’s State and Territory organisations have a wide range of partnerships with over 50s Senior groups and organisations which you can choose from. Probus, Country Women’s Associations and Lions Clubs are also always looking for new members to assist with volunteering initiatives and to create stronger community networks.

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Lifestyle – Leisure

Exercise and wellness

clubs are extremely popular and a great way to meet other people in your community.

Your retirement is a great time to focus on yourself, both mentally and physically.

Hobbies

This could be a time to become more in touch with your spiritual or religious side, or you may want to get on top of your physical health and pick up a sport or start going for more walks. There is no excuse not to get fit and healthy when you no longer have work taking up your time, and your local Church or Temple would be more than happy to receive any extra help in their daily running. Modified sports are becoming more and more available around the country. Football Federation Australia has a national Walking Football program for older people so they can continue playing the sport they love without injuring themselves. Walking Netball is also a modified sport for men and women that encourages fitness and health among older people. Maybe this is the time to get involved with your local bowling club? A fantastic place for a natter, a drink and low-impact sport, bowling

With all of your available spare time, it is the perfect opportunity to invest in your personal hobbies that you really enjoy. Whether it is gardening, reading, painting, knitting, or carpentry, you can now dedicate yourself to perfecting a craft. Maybe even sell your wares at the local market. Just because you are retired, doesn’t mean you can’t try a new personal venture. Contact your local Council to find out about any hobby groups that may be available to join. For instance, gardening groups or community plots are usually organised through Councils. If you have a general interest in a hobby, like knitting or reading, search for local groups near you on the internet or you may be able to use the directory section of your local newspaper to see if there are any hobby groups who are recruiting new members.

Retirement is a great time to focus on yourself, both mentally and physically However, if you are looking to learn a new hobby by yourself, like learning a new language or skill, there are many online options that can assist you. Searching ‘how to’ and your chosen hobby on YouTube can bring you a huge library of educational videos. Phone applications are also a lot more advanced than they used to be, it is quite easy to download an educational app, like Duolingo, and learn a new skill.

New career Even if you retire, you don’t have to completely give up work. Working part-time can give you more time to yourself without compromising on income. Working part time can also be a great way to make your superannuation last longer if you are concerned about your current wealth. This could also be an opportunity to engage in a career you have always been interested in and passionate about. If you want to stick with what you know, consultancy in your field of expertise is really common for retirees. This keeps you involved in the industry or career you love, but without the added stress of a 9-5 job. Alternatively, if you are looking for that career change, the Federal

Your Retirement Living – 8th edition

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Lifestyle – Leisure

a Guide Dog while it learns to become a seeing eye dog, or you could volunteer at your local Red Cross Shop. There are so many volunteering options to choose from that can make a huge difference in your local community. Volunteering Australia also runs an initiative called GoVolunteer.com.au that helps connect volunteers with the right organisation match.

Study It’s never too late to study at university and learn something new! Government developed an initiative called the Restart Program, which encourages employers, through a financial incentive, to take on mature age workers. Not only that, the Government has a Career Transition Assistance (CTA) program that helps older job seekers build confidence and skills so they can re-enter the local job market. It is common in certain industries for people approaching their older age to move into positions that have less hours. For instance, teaching is a pretty full-on career, but substitute teaching or tutoring can be an alternative to working full time. If you are lost about what to do next or what field you would like to move into, a career counsellor could be greatly beneficial with finding a new avenue of employment and

It’s never too late to study at university and learn something new! 26

Your Retirement Living – 8th edition

enjoyment. And if need be, maybe look at further training to help you move into a new industry.

Volunteering Most older Australians will lend their time to volunteering causes. A majority of Australia’s volunteers are older retirees. Being able to give back to your community or to others not only provides a sense of achievement, but can really give you purpose. So whether it’s cooking meals for the homeless or helping out at your local op shop, see what volunteering opportunities are available to you in your community. Contact your local Council to see what local volunteering options are available, depending on where you live, they may have a town beautification group, which keeps the gardens and towns looking clean and tourist-friendly, or many Council’s utilise older volunteers to drive vehicles and assist other older people attend their doctor’s appointments. Volunteering Australia has a directory, where you can find what volunteering opportunities are in your local city or town. You could become a puppy raiser, fostering

More often than not, older people are starting to diversify their own education at universities or learning institutes during their retirement. You can now follow interests or passions you have never had time to dedicate yourself to previously. Why not learn another language? Or take up a course in archeology? Live the dreams you had as a child. Heading back to university is becoming more common, and even encouraged, for older people. There is a large portion of older women who are entering university as they never had the opportunity when they were raising the family. University of the Third Age (U3A) is an international education organisation that provides courses to people over 50 who are no longer working. Each State and Territory has its own U3A available to older students. Most universities in Australia also make special effort to support mature-age students, including through flexible study options and support services. They tend to have a more flexible admission process when applying for a degree that includes your work and life experience. There are usually orientation programs for mature students so they can transition back into an education environment.

Lifestyle – Travel

Living life on the road Being able to travel around Australia visiting some of the most beautiful and pristine places the country has to offer is often a dream for many older Australians; becoming a grey nomad.

here is a lot of planning involved if you want to live your life on the road, whether you choose to travel for a short time or for a long, once in a lifetime trip. You need to consider how to finance your travels and make sure you don’t have a care in the world when you are away from home.

When deciding where to travel, make a list of places you want to visit.

And of course, there is not a set way to travel as a grey nomad, so have a think about what you imagine your trip to be like so you can plan for it.

When deciding where to travel, make a list of places you want to visit. The Great Ocean Road in Victoria? The Kimberley in Western Australia? What about Uluru in the Northern Territory? Millaa Millaa Falls in Queensland? Are you prepared to ferry over to Tasmania with your motor home? Set up your caravan for a night under the stars in the Blue Mountains National Park in New South Wales? Or how about visiting Wilpena Pound in the Flinders Ranges in South Australia? If you have a number of iconic spots you want to visit, you should try to map out the best way to reach all of your dream destinations without making the travel route too difficult. You should also be aware of if you intend to stay in caravan spots or camps, or whether you may need to go bush and make friends with the wild. And are the caravan sites you are visiting free or paid?

Ask other grey nomads about their experiences along the way and what they recommend to visit or suggest to avoid. If you are new to caravanning, you may find a lot of the Kimberley can be difficult to traverse if you aren’t experienced enough. Whereas, some people may not feel comfortable travelling along the Great Ocean Road on its windy roads with their caravan.

Budgets and bills Money is going to be a big component of travelling. Firstly, you need to think about how long you want to travel for and then figure out how much your dream trip is going to cost. Knowing how long you will travel for will give you a better idea around all the different monetary variables for the trip. While you want your travel to not feel like a chore, it is better to be prepared for how much things

Make sure to take into consideration all of the variables, for instance, the health needs of your partner or yourself, what caravan or motor home you intend to purchase, and talk to family and friends about how this trip will work.

Location, location, location Do you know where you are travelling to? Is it easy to get to? How long does it take to drive between towns?

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Lifestyle – Travel

belongings. Some people may borrow sheds or spare rooms from their relatives, but it would still require you to downsize your assets. Alternatively you could hire a storage unit to store your possessions. If you decide on this option you may want to check beforehand if the facility is clean, well-reinforced from elements like water, closed off from rodents, and whether your chosen provider has security in place, like cameras. Similar to a home contents insurance, you should be able to buy storage unit insurance from your new storage provider. will cost, for instance, budgeting your food over this period or potential caravan or motor vehicle breakdowns. Keeping an eye on your spending or sticking to your budget can make your trip more enjoyable so you don’t get short-changed near the end of your travel. It’s important to remember that even though you are away, your bills don’t just stop. If you still own your home, you will have taxes and council fees to pay, and if you use mobile devices, you will still have phone bills to settle. Additionally, travelling around in a caravan means that you will need insurance and registration for your car and caravan, and will need an up-to-date driving licence. The best options to help with your bills include moving all of your payments to online if possible or to utilise mail forwarding to a close family member and friend. This means you won’t miss a bill!

What about my house? This can be a major concern for wannabe grey nomads, especially those that choose to live life on the road for an extended period of time.

Your Retirement Living – 8th edition

You can only take so much with you on your journey. Since your home and possessions are usually your biggest asset, you need to take every precaution before travelling. Many who want to lead the nomadic life will need to decide whether to keep their home, rent it or sell. For people that keep their home, they will need to figure out if they will get a house sitter for that period or have family, friends and neighbours keep an eye on the property. If you live in a retirement village or independent living, your home may have available vehicle or caravan storage. This can be helpful for when you go on trips, because your village operator or community can check on your home for you while you are away. If you intend to rent out your home, you will need to have someone checking on the property which would be easiest through a rental management company. You may also want to store your possessions elsewhere. And if you decide to sell, what will you do with your belongings? You can choose to sell most of what you own or store some of your

Make a list of all the things you’re putting in storage, either at a friends house or a rented storage facility, so it will be easy to locate your possessions on your return.

Try to map out the best way to reach all of your dream destinations without making the travel route too difficult. Before you leave While it is easy to put off making appointments, you should be undertaking all your medical and dental checks before you leave for your big trip. It’s smarter to get all of your checks out the way, have an assessment of your general health, and if you have current illnesses, have all your relevant documents ready

Lifestyle – Travel

It’s important to remember that even though you are away, your bills don’t just stop. and put aside in case you have an emergency or need to visit another doctor while on the road. Ensure you have your prescriptions and often used medications such as paracetamol or ibuprofen ready

to go and have scripts with you in case you’re running low. Also, keep all your medication safely stored in cool areas, especially if you are heading to areas in Australia that are incredibly hot. Depending on the route you take, it can be a good idea to make yourself aware of what towns you are visiting that have a pharmacy, as well as their opening hours. The same can be said for food and drink, and if you have a particular allergy or diet you need to stick to, it may be best to make sure you can access the healthiest or correct food products where you travel. Remember, some States and Territories do not allow you to bring in certain foods across the border.

Your caravan should be stocked with an up-to-date first aid kit. Most pharmacies sell fully stocked kits. Do you have the training to use some of the equipment in the safety kit? It’s a good idea to be across everything before you start travelling. First aid training is pretty easy to organise and access in every State or Territory. Make sure your car and caravan have been checked prior to leaving, so you don’t have any unexpected vehicle issues while on the road. Also leave a contact number with loved ones so they know where to reach you in case of an emergency. It can be a good idea to not only have your insurance details stored safely, but to also leave a copy with your loved ones just in case.

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Lifestyle – Travel

Great Australian Bucket List Uluru

Source: Tourism NT Matt Cherubino

Australia bursts with jaw-dropping sights and experiences equal to any the world over. And if COVID-19 has taught us anything, it’s to seize the moment and appreciate the immense treasure that’s in our backyard.

his great Australian bucket list captures just some of the iconic destinations that we should experience at least once in our lifetime. So, when the opportunity arises, start ticking these amazing experiences off your list.

Uluru-Kata Tjuta National Park, NT When it comes to iconic Australian images, Uluru quickly comes to mind. This 348m-high sandstone rock is mesmerising, intricate, and massive. And then there’s the towering dome-like peaks that make up Kata Tjuta. Admire it all in several memorable ways, including strolling along picturesque walking tracks, sunrise and sunset camel tours, scenic flights, and incredible outdoor dining experiences. Where to stay: BIG4 MacDonnell Range Holiday Park, Alice Springs.

Great Barrier Reef, QLD One of the Seven Wonders of the Natural World, the Great Barrier Reef had to make this list. As the world’s largest coral reef, it hoards a profusion of marine and coral life and is home to hundreds of islands and their beaches.

The reef offers some of the best diving and snorkelling opportunities on the planet, or scenic boat tours and flights for those who prefer to stay dry, and plenty of other pinch-me experiences. Explore this treasure with ease from myriad destinations dotted along the QLD coast. Where to stay: BIG4 parks in QLD.

South West, WA

and the rugged landscape that surrounds it, create an aura of being among true wilderness. Ample walking tracks of various gradings and distances within Cradle Mountain - Lake St Clair National Park provide the best platform for soaking up the astounding scenery. Where to stay: BIG4 parks in TAS.

Daintree Rainforest, QLD

There is so much treasure crammed into this epic pocket of WA that it almost defies belief, including shimmering beaches mixed with dramatic coastline and funky rock formations, sprawling forests and their towering trees, and captivating caves.

This is the oldest-surviving tropical rainforest on earth, and the humongous region is divine. Part of the wider Wet Tropics of Queensland World Heritage area, the Daintree houses an incredible variety of flora and fauna, much of it rare. A visit here will leave you feeling as though you’re in another world.

Throw in wine regions led by iconic Margaret River, a myriad of microbreweries, and engrossing historical attractions, and you have a destination with absolute mustvisit status.

Daintree National Park is found within these sprawling surrounds and has two distinct sections to discover, Mossman Gorge and Cape Tribulation. Both offer extraordinary visual delights.

Where to stay: BIG4 parks in South West WA.

Where to stay: BIG4 Port Douglas Glengarry Holiday Park, BIG4 Cairns Crystal Cascades Holiday Park, and BIG4 Ingenia Holidays Cairns Coconut Resort.

Cradle Mountain, TAS This eye-catching Tassie mountain is used to starring in front of the camera, and it’s easy to see why. Cradle Mountain’s jagged shape,

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Lifestyle – Travel

Kakadu National Park, NT Australia’s largest national park is phenomenal, delivering copious amounts of serious eye-candy alongside culturally significant locations. Kakadu has earned World Heritage status for both its natural and cultural worth, which is a rarity. Expect dazzling gorges and waterfalls, lush wetlands, and rugged escarpments. You will be amazed by the Aboriginal rock art that dates as far back as 50,000 years. Where to stay: BIG4 Howard Springs Holiday Park.

World-famous wine regions of SA SA’s reputation for producing outstanding wine stretches across the globe, and there’s no better way to appreciate this than being in the heart of the action. Wind your way around the cellar-doors of the Barossa, Clare Valley,

McLaren Vale, and the Coonawarra and mix incredible views and tranquil environments with delicious wine. Where to stay: Barossa: BIG4 Barossa Tourist Park. Coonawarra: BIG4 Naracoorte Holiday Park or BIG4 Blue Lake Holiday Park. McLaren Vale: BIG4 Port Willunga Tourist Park, BIG4 Cape Jervis Accommodation & Caravan Park, or BIG4 Port Elliot Holiday Park.

Great Ocean Road, VIC Arguably Australia’s most famous drive, the Great Ocean Road is dominated by spellbinding sights. A seemingly never-ending sequence of sparkling coastal views, along with funky formations and time-honoured seaside destinations, ensuring this path requires an unhurried pace. In contrast, the dramatic coastal vistas are backed by a profusion of majestic rainforest, waterfalls, and other gems found within neighbouring Great Otway National Park. Where to stay: BIG4 parks in the Great Ocean Road region.

Swimming with whale sharks – Ningaloo Reef, WA Sharing the water with whale sharks is an exhilarating experience. The sheer size of these animals is almost unfathomable, up to 18m in length, and their distinctive markings appear painted on. Bethany Wines, Barossa Valley, SA

Source: Nick Rains

Luckily, they don’t consider humans to be particularly tasty. Whale sharks reliably congregate around Ningaloo Reef, part of the wider World Heritage-listed Ningaloo Marine Park. Where to stay: RAC Exmouth Cape Holiday Park.

Port Arthur Historic Site, TAS There’s a certain eeriness to this infamous convict settlement contrasting with the peaceful surroundings. And it’s easy to get swept up by it all.

Great Ocean Road

Your Retirement Living – 8th edition

Source: Visit Victoria

This is the most intact convict site in Australia, and the well-preserved nature of this World Heritage-listed property helps bring to life the many colourful and evocative stories. Fascinating.

Lifestyle – Travel

Mona, TAS

Port Arthur Historic Site

Source: Alastair Bett

Where to stay: NRMA Port Arthur Holiday Park or BIG4 Hobart Airport Tourist Park.

Coober Pedy, SA There’s uniqueness, and then there’s Coober Pedy. This distinctive town is well-known for its underground buildings, including pubs and shops, lunar-like landscapes, rich opal-mining culture, and various quirks. And within daytrip distance are some attentiongrabbing natural wonders like the colourful hills of Kanku-Breakaways Conservation Park. Where to stay: BIG4 Stuart Range Outback Resort.

The Kimberley, WA An area of exceptional beauty in North West WA, the Kimberley features some of the most aweinspiring natural attractions on earth. Marvel at incredible waterfalls, rock formations, gorges, and so much else. The peculiar Bungle Bungle Range is among the many highlights.

Sydney, NSW Simply put, Sydney is stunning. The NSW capital regularly draws the eyes of the world and provides visitors with its own bucket list. It’s home to landmark structures like the Sydney Opera House and the Sydney Harbour Bridge, iconic Darling Harbour, and famous beaches like Bondi, and that’s just the start! Where to stay: Ingenia Holidays Nepean River or NRMA Sydney Lakeside Holiday Park.

Tjoritja West MacDonnell National Park, NT This attraction is somewhat underrated, yet flying under the radar is a large part of its appeal. Comfortably reached from Alice Springs, the national park dishes up a succession of remarkable natural features and sacred Aboriginal sites, gorges, chasms, colourful ochre pits, springs, and more. And when visiting, you might be lucky enough to have some of it to yourself. Where to stay: BIG4 MacDonnell Range Holiday Park, Alice Springs.

The Museum of Old and New Art (Mona) is firmly entrenched as one of Tasmania’s most popular attractions. Located in Hobart, Mona quickly shatters any preconceptions that this is just another museum. A series of quirky, thought-provoking, and even confronting displays and exhibits have led to worldwide acclaim. And it’s much more than a museum. Mona includes a cellar door, bars, a restaurant, café, and regular events like comedy and jazz. Please note: At time of print, MONA was closed due to the COVID-19 pandemic. Where to stay: BIG4 Hobart Airport Tourist Park.

Mount Kosciuszko, NSW Climbing Australia’s tallest mountain during warmer months has to be on the bucket list. While Mount Kosciuszko is a baby compared to the likes of many of the world’s tallest peaks, it still presents a fair old challenge. This 2,228m-high mountain strongly rewards those who reach its summit with awe-inspiring views extending over the diverse landscape of Kosciuszko National Park and beyond. Isn’t it time you enjoyed a bucket list experience? Start your adventures at BIG4.com.au.

WIN a BIG4 Break! DPS has partnered with BIG4 to share some of Australia’s must-see attractions and help you find your next holiday destination. BIG4 Holiday Parks is the home of the great Australian break, and it’s giving you the chance to WIN your very own getaway. Simply sign up to the free BIG4 Perks membership program and you’ll go in the running to win a two-night stay at any BIG4 park across Australia. There are loads of quality holiday parks to choose from among some of the most desirable locations in Australia. And they are packed with fantastic features. There are 12 getaways to be won in 2021, with one winner to be drawn at the end of each month. Go to DPS.com.au/winabig4break and enter your details. Competition T&Cs can be found on DPS.com.au/big4compterms.

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Lifestyle – Travel

14 fabulously scenic drives Southern Ocean Drive - Rapid Bay

Source: Jem Cresswell

Australia is made for road trips. Coast‑hugging touring routes, rainforest‑clad paths, inland adventures, and trails showcasing anything from waterfalls to wineries.

e’ve rounded up some of the most scenic drives in Australia that you simply must follow. Prepare for roads full of visual feasts and enthralling encounters.

Northern Territory Red Centre Way Where: Alice Springs loop via Watarrka/Kings Canyon and Uluru Distance: 1135km, or 1750km for a completely sealed road In a nutshell: Witness some of Australia’s most mesmerising, iconic, and significant natural creations, including rock formations, gorges, and watering holes. Central Australia’s famous red desert sands are a signature of this unforgettable, epic touring route, which is rich in Indigenous history and culture. Must-see attractions: UluruKata Tjuta National Park, the many highlights of Tjoritja/West MacDonnell National Park, and Kings Canyon. Where to stay: BIG4 MacDonnell Range Holiday Park in Alice Springs.

Your Retirement Living – 8th edition

Nature’s Way Where: Darwin loop via Litchfield and Kakadu National Parks Distance: 735km

In a nutshell: This route joins a trio of captivating national parks, led by World Heritage-listed Kakadu along with Nitmiluk and Litchfield. Be enchanted by their bountiful natural treasures and couple this with visits to inviting townships, refreshing springs, and other Top End delights. Must-see attractions: Ancient rock art and Yellow Water Billabong in Kakadu, Nitmiluk Gorge and Leliyn/Edith Falls in Nitmiluk, termite mounds and Florence Falls in Litchfield, and Berry Springs Nature Park. Where to stay: BIG4 Howard Springs Holiday Park near Darwin.

New South Wales Waterfall Way Where: Coffs Harbour to Armidale Distance: 210km

In a nutshell: A path bursting with spectacular scenery. Expect to encounter World Heritage national parks, swathes of seemingly

never‑ending rainforest, and a handful of enthralling waterfalls among more. And the two cities that mark the route’s start and end points warrant extended stays thanks to their many excellent attractions. Must-see attractions: Dorrigo National Park’s Skywalk lookout and Crystal Shower Falls, Wollomombi Falls in Oxley Wild Rivers National Park, Ebor Falls in Guy Fawkes River National Park, and the Dangar Falls near Dorrigo. Where to stay: BIG4 Park Beach Holiday Park or BIG4 Sawtell Beach Holiday Park in Coffs Harbour, and BIG4 Armidale Highlander Van Village.

Grand Pacific Drive Where: Royal National Park to Jervis Bay Distance: 180km

In a nutshell: Sparking coastal vistas abound on this snaking path that begins south of Sydney in the world’s second-oldest national park. The sparkling water views contrast with sharp towering coastal cliffs and rainforest-dominated vistas. A highlight is the iconic Sea Cliff Bridge, which exemplifies the breathtaking beauty for 665 metres. Must-see attractions: Royal National Park, Symbio Wildlife Park, Nan Tien Temple, and Kiama Blowhole. Where to stay: BIG4 Easts Beach Holiday Park in Kiama.

Lifestyle – Travel

Sunshine Coast Hinterland

Source: Tourism Events QLD

Queensland Great Barrier Reef Drive Where: Cairns to Cape Tribulation Distance: 140km In a nutshell: This coast-clutching route exposes two of Tropical North QLD’s signature attractions, reef and rainforest. It all comes to a head at Cape Tribulation, accessed via a cable ferry, which is famous as a rare meeting point of two World Heritage sites, the Wet Tropics of Queensland and the Great Barrier Reef. Must-see attractions: Palm Cove, Ellis Beach, Daintree National Park and its two distinct sections, Mossman Gorge and Cape Tribulation. Where to stay: BIG4 Cairns Crystal Cascades Holiday Park, BIG4 Ingenia Holidays Cairns Coconut Resort, and BIG4 Port Douglas Glengarry Holiday Park.

Sunshine Coast Hinterland Where: Brisbane to Montville Distance: 140km In a nutshell: While sparkling waterways are a hallmark of this famous region, its hinterland is just as impressive. Lush rainforest, famed national parks and their towering peaks, charm-rich towns, and welcoming wineries all feature on this path. And the beauty of a return drive is you can follow the inland route one way and combine it with the coastal path for the other. Must-see attractions: Glass House Mountains, D’Aguilar and Kondalilla National Parks, Maleny Botanic

The Epicurean Way - Seppeltsfield Road

Gardens and Bird World, and the Chapel Montville. Where to stay: BIG4 Sandstone Point Holiday Resort, BIG4 Caloundra Holiday Park, BIG4 Maroochy River, and BIG4 Ingenia Holidays Noosa.

South Australia The Epicurean Way Where: Adelaide loop via four prominent wine regions Distance: 400km In a nutshell: Incorporating some of Australia’s most famous wine regions, McLaren Vale, Adelaide Hills, the Barossa, and Clare Valley, this route is all about indulgence, glorious scenery, and relaxation. Prepare for a taste of the good life. Must-see attractions: Aside from the many iconic cellar doors, highlights include Port Willunga Beach, the German-themed town of Hahndorf, Mount Lofty Botanic Garden, and Mount Crawford Forest Reserve. Where to stay: BIG4 Adelaide Caravan Park, BIG4 West Beach Parks, BIG4 Port Willunga Tourist Park, BIG4 Hahndorf Resort, and BIG4 Barossa Tourist Park.

Southern Ocean Drive Where: Adelaide to Mount Gambier via Kangaroo Island Distance: 650km (not including Kangaroo Island ferry crossing) In a nutshell: Explore two treasurestuffed regions, the Fleurieu Peninsula and the Limestone Coast,

Source: SA Tourism Commission

with its mix of stunning, dramatic landscapes. Be greeted by long stretches of astonishing coastline and glistening beaches, captivating caves, vivid lakes, and much more. And a side trip from Mount Gambier to the Coonawarra wine region and Naracoorte Caves is highly rewarding. Must-see attractions: Kangaroo Island, Victor Harbor, Coorong National Park, Cape Jaffa, Tantanoola Caves, and Mount Gambier’s Blue Lake. Where to stay: BIG4 Cape Jervis Accommodation and Caravan Park, BIG4 Port Elliot Holiday Park, BIG4 The Bend Holiday Park at Tailem Bend, BIG4 Blue Lake Holiday Park at Mount Gambier, and BIG4 Naracoorte Holiday Park.

Tasmania Great Eastern Drive Where: Orford to St Helens Distance: 175km

In a nutshell: Embracing Tasmania’s enchanting east coast, the drive unveils a plethora of bedazzling scenery. Expect to witness beautiful beaches, majestic mountains, rows of vineyards, quirky formations, and iconic national parks while indulging in fresh and tasty homegrown produce. Must-see attractions: Freycinet National Park and its hero attraction, Wineglass Bay, Maria Island, Bicheno Blowhole, Binalong Bay, and the Bay of Fires. Where to stay: BIG4 Iluka on Freycinet Holiday Park in Coles Bay and BIG4 St Helens Holiday Park. YourRetirementLiving.com.au

Lifestyle – Travel

this terrific trail. Along the way are vibrant towns and cities that ensure this touring route is one that is best served unhurried.

Great Eastern Drive - Little Beach

West Coast Wilderness Where: Cradle Mountain to Lake St Clair Distance: 275km

In a nutshell: It’s no stretch to say this drive encounters some of the most spectacular scenery on the planet, including sections of the enormous Tasmanian Wilderness World Heritage area. Towering peaks, tapestries of rainforest, and sparkling lakes and rivers all feature alongside captivating heritage towns and plenty of other surprises. Must-see attractions: Cradle Mountain - Lake St Clair and Franklin-Gordon Wild Rivers National Parks, the timeless streetscape of Zeehan, Montezuma Falls, the West Coast Wilderness Railway, and the ‘moonscape’ scenery around Queenstown. Where to stay: BIG4 Strahan Holiday Retreat and BIG4 Ulverstone Holiday Park.

Victoria The Great Ocean Road Where: From Torquay to Warrnambool Distance: 255km

In a nutshell: One of Australia’s most famous touring routes was built as a memorial to those who died fighting in World War I. A succession of astounding coastal vistas and sparkling beaches contrast with glorious rainforest, and some of Victoria’s mostloved holiday destinations are dotted along the way. A bucketlist experience. Must-see attractions: The rockstar like Twelve Apostles, Loch Ard Gorge, and the dazzling waterfalls and rainforest within Great Otway National Park.

Your Retirement Living – 8th edition

Source: Lisa Kuilenburg

Where to stay: There are plenty of BIG4 parks in the Great Ocean Road region.

Great Alpine Road Where: Wangaratta to Metung Distance: 340km

In a nutshell: An assortment of stunning, diverse scenery makes this an irresistible route. Be wowed by majestic mountains and alps, colourful vineyards, and expansive forests before reaching glittering waterways. The route slices through vibrant towns and sleepy townships that add to its rich allure. Must-see attractions: Mt Buffalo and Alpine National Parks, including Mt Hotham and Mt Feathertop. Charm-packed Bright is an essential stop, as is the old-gold town of Omeo. Where to stay: BIG4 Wangaratta North Cedars Holiday Park, BIG4 Bright Holiday Park, and BIG4 Porepunkah Holiday Park.

Western Australia Best of the South West Where: Perth to Albany and return Distance: 1185km

In a nutshell: A first-class mix of exceptional coastline, dramatic formations, towering trees, stunning caves, and fabulous wine regions are just some of the many highlights of Great Ocean Road

Must-see attractions: Busselton Jetty, Walpole-Nornalup, LeeuwinNaturaliste, Torndirrup and William Bay National Parks, Margaret River wine region, and National Anzac Centre in Albany. Where to stay: BIG4 Perth Midland Tourist Park and BIG4 parks in South West WA.

The Indian Ocean Drive Where: Perth to Kalbarri and return Distance: 1780km In a nutshell: This is a road trip for the ages, encompassing a raft of mind-blowing scenic wonders from colourful formations to mesmerising coastline. Witness amazing sunsets, feast on delectable seafood, and soak up fascinating histories. Must-see attractions: Pinnacles Desert in Nambung, spring wildflowers in Lesueur, limestone caves in Stockyard Gully, and Nature’s Window in Kalbarri. Hutt Lagoon, also known as the Pink Lake, is not to be missed either. Where to stay: BIG4 Perth Midland Tourist Park, BIG4 Ledge Point Holiday Park, BIG4 Dongara Denison Beach Holiday Park, BIG4 Geraldton Sunset Beach, and RAC Cervantes Holiday Park. Isn’t it time you went on a road trip? Start planning your touring route adventures at BIG4.com.au now. Please note: All distances are approximate and don’t include detours. On any road trip, it’s advisable to stop regularly for breaks. Don’t drink and drive but do have fun. Source: Visit Victoria

Lifestyle – Travel

7 top tips for capturing the best travel photos Holiday happy snaps are time-honoured. Photos brilliantly capture priceless travel moments and preserve cherished memories with family and friends. Hikers at Mount Buller

echnology has only increased our thirst for photography. The emergence of smartphones and digital cameras, as well as image-focussed social media channels, means being behind the lens is easier and more rewarding than ever. While technological advances have made photography simpler, your camera or phone can’t do all the work for you. So, have a read of these travel photography tips to help you capture the best holiday snaps possible.

1. Get to know your camera in advance You’ve just bought a new camera but if you’re not acquainted with your new toy well before departure you might find yourself wasting precious time flicking through manuals and being frustrated by settings when you should be enjoying yourself. Even if you spend only a short amount of time getting a feel for your camera before you head off, it’s better than nothing. And while not so important with smartphones, it still helps to be familiar with its features in advance.

2. Do your research Scenario: You spy a breathtaking rock formation or towering waterfall online and decide you want to photograph that particular scene for yourself. You arrive at your prized vantage point and gasp in horror, the image you’ve gazed at doesn’t contain busloads of tourists! Solution: Do your research to avoid peak times if photographing

Source: Visit Victoria

at popular sites. Or ask locals for advice, they may reveal an alternative vantage point to snap away at your treasured subject.

3. Think about your timing Image quality varies considerably depending on the timing of your photograph. Early risers are consistently rewarded, cue jawdropping sunrises and crowd-free spaces. Conversely, patiently waiting to shoot a blazing sky at sunset can be equally gratifying. Yet again, ask a local, or research the optimum time to capture landmark sites. Standley Chasm near Alice Springs is a good example of an attraction that rewards savvy photographers (for the record, it’s best photographed around midday).

4. Composition While this is not a technical photography guide, we have a couple of simple composition tips to make your photos more pleasing to the eye. Give thought to the key element/s of your image and what you’re trying to achieve. For example, photographing friends or family requires versatile thinking. Sometimes it pays to ‘fill the frame’ (take a close up) to best capture a beaming smile and portray your subject’s excitement.

helps to ‘bring out’ the main subject of your photo, include it. If photographing from a lookout or at a crowded area (where people are not your subject matter), identify a key element. Otherwise the image may be too ‘busy’, boring, or inadequately convey the scene.

5. Don’t be afraid to experiment For those who like to be creative, experiment to your heart’s content! Digital technology means photographic experimentation does not have to equate to churning through rolls and rolls of expensive film. Nowadays, if your creative efforts don’t work out, simply delete the image, and try again.

6. Charge your battery It’s obvious advice, but it can’t be stressed enough, always charge your camera battery or phone before you head out to shoot. You’ll never forgive yourself if you miss that once-in-a-lifetime shot as a result of a dead battery.

7. Enjoy the moment

However, if you’re near an iconic sight, consider giving more weight to the surroundings to highlight the destination’s significance.

To finish with, remember this understated tip, don’t let the process consume you. Enjoy the moment and never let photography detract from your holiday experience. If you’re stressing about camera settings or trying to perfect a shot, you may miss the moment altogether. Take time to appreciate what’s in front of you.

Similarly, don’t shy from ‘negative space’, such as a backdrop of a bright blue ocean. If negative space

For more tips and tricks and to plan your next break, head to BIG4.com.au. YourRetirementLiving.com.au

Lifestyle – Travel

8 Australian experiences you might not know about In the words of Captain Obvious, Australia provides some amazing experiences. What the captain fails to mention, though, is that this wealth of remarkable attractions means some truly incredible experiences are often overlooked.

2. Climbing the Shot Tower, Hobart, TAS Found 10 kilometres south of the CBD, the Shot Tower was once tasked with manufacturing ammunition. Today, it’s in the firing line of visitors seeking spectacular panoramic vistas. The structure has a few quirks that might enhance your interest, including a sign that proclaims it took eight months to build when the actual figure is more like eight years. Its height is another point of contention. Where to stay: BIG4 Hobart Airport Tourist Park.

3. Wandering around Umpherston Sinkhole, Mount Gambier, SA

The Gap, Torndirrup National Park

t’s time to change that with this superb line-up of underrated Australian activities.

From the easily reached and the inexpensive to the once in a lifetime, exciting adventures await.

1. Exploring Torndirrup National Park, Albany, WA Australia teems with treasure-rich national parks that all jostle for attention, but Torndirrup clearly

Source: Tourism Western Australia

deserves far more footprints than it receives. It’s massively mesmerising, rugged and windswept and crammed with eye-popping, funky features. Among the most impressive is The Gap where the full force of the ocean’s wild fury is laid bare in dramatic fashion. And it’s all easily admired from a raised viewing platform. Where to stay: BIG4 Emu Beach Holiday Park or BIG4 Middleton Beach Holiday Park. Umpherston Sinkhole, Mt Gambier

Torndirrup deserves far more footprints than it receives 38

Your Retirement Living – 8th edition

Nature has moulded a wonderful creation with a little help from humanity. In a former life, the sinkhole was a limestone cave before relentless corrosion from seawater resulted in its roof collapsing. It has since become a spectacular sunken garden with a size and scale that is only truly appreciated with a first-hand visit. Better yet, it’s centrally located and open day and night. Where to stay: BIG4 Blue Lake Holiday Park. Source: Offroad Images

Lifestyle – Travel

7. Historical Clunes, Goldfields region, VIC

Coober Pedy

4. An airboat tour of Mary River wetlands, NT Spotted on the fringes of Kakadu National Park, the wetlands of Mary River are home to a feast of fascinating flora and fauna, including crocodiles. And witnessing it all while on an airboat is unbeatable. It’s an exhilarating experience that provides unparalleled access to a mind-blowing section of the Top End. If you’re lucky, your friendly guide will be armed with intimate knowledge of these actionpacked surrounds. Where to stay: BIG4 Howard Springs Holiday Park.

Coober Pedy is a truly captivating destination

5. Delving into the SS Yongala wreck, Ayr, QLD

Source: Angela Lisman

Although this isn’t the only place in Australia that could claim to be forgotten by time, it certainly seems to be overlooked by the masses. A wander along this old gold-mining town’s main street is like a trip down memory lane with a streetscape that appears untouched since its creation besides the modern cars.

Dive tours depart from Ayr and provide an eerie, incredible experience where you’ll be joined by a wealth of magical marine life. Or relive the fascinating yarn at the Townsville Maritime Museum.

In fact, Clunes is regarded as having the finest collection of 19th-century buildings anywhere in Australia, which helps to easily evoke thoughts that you’ve travelled back a century or so. Charming.

Where to stay: BIG4 Ayr Silver Link Caravan Village, BIG4 Rowes Bay Beachfront Holiday Park, or BIG4 Townsville Woodlands Holiday Park

Where to stay: BIG4 parks in the Goldfields region.

6 Touring Coober Pedy, SA

Move over Bondi Beach’s Iceberg Pool, Bermagui’s Blue Pool is every bit as alluring. Found in the South Coast NSW region, this natural pool is a prized place for a refreshing swim.

The opal-mining town is hardly a spotlight avoider, but you get the feeling its unique nature warrants more attention. Simply put, Coober Pedy is truly captivating and a destination that every Australian should experience at least once. It’s well-known that much of its infrastructure has been built underground so locals can avoid the heat, and it makes for a super interesting and incomparable visit from the moment you enter town. The incredible landscapes in and around Coober Pedy only add to an extremely memorable experience. Where to stay: BIG4 Stuart Range Outback Resort. Blue Pool, Bermagui

8. Swimming at Blue Pool, Bermagui, NSW

The backdrop of craggy, towering cliffs only adds to the occasion, while the sparkling coastal views afforded from this vantage point are worth a visit alone. Best of all, this experience won’t cost you a cent. Where to stay: BIG4 Wallaga Lake Holiday Park. Isn’t it time you uncovered something new? Start your holiday adventures at BIG4.com.au

Supplied

Admittedly, this site earns much attention, thousands head underwater each year for a diving experience regarded as one of Australia’s best. Yet how many of us can honestly say we know the doomed ship’s backstory? It’s not exactly Titanic like, but details of how the SS Yongala ended up on the seafloor are thoroughly captivating. YourRetirementLiving.com.au

Lifestyle – Travel

5 essential tips for a smooth road trip with your pet For many people, the thought of holidaying without their pet is like travelling without an arm. A break just isn’t the same unless their furry friend is coming along for the ride.

hile taking a road trip with your pet can be a fun and memorable experience, it can have its challenges. However, with these handy tips you can have a smoother journey when on the road with your dog.

3. Avoid pet sickness

1. Give your pet a check up

It’s important to minimise the chances of your pet being sick while

Shhhh – don’t say the V word too loudly. But before you take to the highway, it’s important that you visit the vet to ensure your furry friend is healthy, up-to-date with vaccinations, and equipped to travel.

2. Take a trial run If your pet has never been on holidays, consider taking it on a trial run. A test run or two with your dog can familiarise it with the vehicle’s BIG4 Great Lakes at Forster-Tuncurry

surroundings and allow you to gauge how well it might travel when it comes to the real thing. Hopefully, this groundwork will provide you with peace of mind, too.

Depending on the length of your road trip, be sure to factor in rest stops Source: supplied

BIG4 Gold Coast Holiday Park

Supplied

on the road. One way to help avoid travel sickness is ensuring your furry friend has been fed prior to departure; at least three to four hours in advance. Your dog’s vet may also recommend ginger-based tablets in case of travel sickness. It also helps to exercise your pet long before you hit the road so as to ensure they aren’t dehydrated while travelling.

4. Take rest stops It’s best to be prepared if your pet can’t read the sign that states ‘next toilet stop 20km away’. Depending on the length of your road trip, be sure to factor in rest stops. A quick break to give your canine the chance for relief, fresh air, a stretch of the legs, and water will provide great benefit.

5. Safety first Despite cute images suggesting otherwise, dogs should not have their heads hanging out of the window while the vehicle is moving. This exposes them to the danger of being hit by objects and can also be harmful to their health, as cold air can cause ear damage and even lung infections. In addition, this obvious but important advice can’t be stressed enough: never leave your pet alone in a parked car. Even if the weather is only mildly warm, leaving a pet in a parked car can result in heatstroke after as little as 15 minutes. Now that you’re armed with a bunch of tips for travelling with animals, it’s time to check out BIG4’s petfriendly accommodation options at BIG4.com.au.

Your Retirement Living – 8th edition

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Health & Wellbeing – Nutrition

Eat yourself healthy in retirement It’s not unreasonable to assume that once you retire, you will be able to spend more time ‘wining and dining’ with your friends and family.

hile there is nothing wrong with enjoying the good things in life, you should remember that a balanced diet is key to a healthy and long life.

can support you when you have a chronic health issue. Ms Freeman says it’s a great way to be involved in managing the treatment of your health.

Food and nutrition are an important part of looking after yourself as you age. An old body will never function well off poor nutrients and vitamins.

As you get older and frailer, you start to lose a lot of muscle, which can impact you in terms of mobility and strength. Protein intake needs to be increased compared to what a normal adult would need to eat.

A bigger problem as you age can be reduced taste and smell, a decreased appetite, or the loss of skills to make yourself food. Jane Freeman, Accredited Practising Dietitian and Spokesperson for Dietitians Australia, says that healthy eating when you are older can really help with reducing the likelihood of developing or exacerbating chronic health conditions. “Good nutrition is important as you age and ageing obviously brings body changes with it. These can be health issues or high risk of heart disease, diabetes or things like arthritis and osteoporosis,” says Ms Freeman. “A diet has to be quite nutrientdense, meaning the food you eat you need to aim to really pack it full of healthy food nutrients, particularly protein. “Really focusing on the quality of the food that you are putting on the plate more so than the quantity.” When reaching your 50s or 60s, more key health problems start to present and health becomes a bigger issue for older people. Tuning in your diet to support good health can be really beneficial and

Your Retirement Living – 8th edition

The more mobile and healthy you are, the longer you can remain living an active and independent life. For more information about help in the home, see the Home Care Guide starting on 80D. Fueling your body with the right food can assist in ‘eating yourself healthy’. A good diet can reduce the likelihood of you developing chronic

illnesses, keep your muscles and bones strong, and nurture your mental health.

Tips for keeping healthy in retirement ◆ Eat a well-balanced diet ◆ Make sure you reach your five vegetables and two fruits a day, plus eat whole grains and lean meat. Gravitating towards a balanced diet is the best way to get the nutrients and vitamins you need to fuel a healthy body. Vegetables, fruit and whole grains are good fibre for your body that assists in moving cholesterol out of the body and promotes happy bowel health.

Health & Wellbeing – Nutrition

◆ Reduce your salt and sugar intake ◆ Salt can easily increase high blood pressure and heart disease. Many pre-packaged foods have large levels of sodium, and adding salt to flavour your food should be replaced with using different fresh herbs and spices. Additionally, many processed foods have hidden sugar crammed in, which means you may not be aware of how much sugar you are actually consuming. Sugar can result in chronic health conditions, like diabetes or heart diseases. ◆ Eat lots of protein ◆ Protein guidelines for older people are that they need around 1 to 1.2 grams of protein per kilogram of body weight. This is quite a lot of protein. Muscle loss is a big problem for older adults, so you need to be mindful that you are eating lots of different protein through legumes, vegetables, yogurt and meat. ◆ Vitamin D and Calcium ◆ Older adults need Vitamin D to be able to ingest calcium properly, and of course, calcium is important for your bones. If you have a fall and break something, you will be more likely to bounce back if your bones are strong and healthy.

Calcium also assists with arthritis and osteoporosis.

◆ Enjoy your wine and beer, but don’t overdo it

◆ Cut down on saturated fats

◆ Everyone can enjoy an alcoholic beverage occasionally, but it’s important to remember that alcohol doesn’t have any nutritional benefit and can be just empty calories. It has high amounts of sugar and the older body doesn’t respond well to alcohol. It’s recommended that men and women should not have more than two standard drinks a day.

◆ Heart health is key when you are older, so cutting down your saturated fat consumption can be really important. Avoid highfat dairy or your discretionary foods/junk foods, like take away, as much as possible. Using healthy oils, such as olive oil, in your cooking can also help in reducing your saturated fat intake.

A good diet can reduce the likelihood of you developing chronic illnesses, keep your muscles and bones strong, and nurture your mental health.

Since your body requires fewer calories as you age, you need to make every bit of food you consume count. It’s well known that malnutrition affects many older people in aged care facilities, but most don’t realise that malnutrition can occur before someone is even in a facility and may even be the cause for ending up in a nursing home. Your body is less able to absorb the nutrients and vitamins you need when you are older, which is why you really need to focus on what you are putting in your body early on. Having a basic meal plan for the week can keep you on top of your eating habits. You should also complement healthy eating with exercise. For more information about keeping physically fit, see page 46. YourRetirementLiving.com.au

Health & Wellbeing – Nutrition

Are supplements worth it? Your body requires a good mix of vitamins and minerals to keep you functioning and healthy when you are older. However, you are more susceptible to deficiencies in certain vitamins and minerals during your old age.

n some cases, supplements can be very helpful in fueling your body with the right nutrients, if your normal diet is lacking. Supplements can also boost your nutrition even if you have a well-balanced diet.

Pic

Not all older adults need to take supplements or vitamin tablets to improve their nutritional intake, it definitely depends on how you are managing your own diet. There are some instances where an older person can fall behind in their nutrition levels, explains Margaret Hays, Accredited Practising Dietitian and Spokesperson for Dietitians Australia. “Supplements wouldn’t be for everybody. Some people eat really well and some people eat really poorly. It would be that old thing of somewhere in between would be fine, but if at the other end of the spectrum you would definitely need to be looking at nutritional support,” says Ms Hays. “You have to take it case by case. A lot of people wouldn’t have access to a dietitian, but their General Practitioner (GP) should

be trying to screen all that and make suggestions.”

Finding the right foods Before taking any supplement or vitamin tablets, you should check with your doctor about whether they are right for you. Additionally, a supplement may interfere or react with other medication you are taking. For instance, iron and zinc supplements should not be taken at the same time.

Not all older adults need to take supplements or vitamin tablets to improve their nutritional intake, it depends on how you are managing your diet. 44

Your Retirement Living – 8th edition

If you have issues absorbing nutrients or with eating, like dysphagia, supplements may be beneficial. However, you should never substitute supplements for actual food. All the nutrients and vitamins, fats and carbohydrates your body needs can be found in the day to day food you eat. It’s about finding the right foods that meet that criteria and eating enough of it. Ms Hays adds that there may be instances where an older person would be aware of when they need to take supplements, for example, for more fibre or because they aren’t meeting their protein requirements. In cases like iron levels, it is quite common for people, including older people, to have low levels of iron, so iron supplements are a great way to reduce the risk of issues like anemia that could result in a fall.

Health & Wellbeing – Nutrition

Although, Ms Hays explains that for some vitamin deficiencies, like iron, you really need to have a baseline blood test completed before taking iron supplements.

What vitamins are important? Vitamins and minerals become really important as you age, as your body needs a lot of nutrients to keep you fit and healthy. On top of a balanced and nutritionrich diet, supplements may be able to assist in boosting your nutrition intake, particularly in areas that are more difficult to maintain. Important vitamins to monitor are: ◆ Fibre, or rather a lack of fibre, can be a relatively common issue for older adults. Ms Hays explains that older people can struggle to chew foods or may not be bothered to cook their own food and aren’t eating as much fruit, vegetables and whole grains. Fibre is really important for digestive health and regular bowel movements and should be part of the day to day diet.

“Supplements may be able to assist in boosting your nutrition intake, particularly in areas that are more difficult to maintain.” ◆ Protein is another important vitamin for older adults, but it can be difficult to reach the level that an older body would need. Ms Hays says a lot of older people reach for sugary food and skip their main meals, and because you aren’t eating protein you are more likely to snack on food you don’t need. ◆ Your iron intake can go down quite easily at any age, but can have a more apparent affect when you are older, especially if you are not eating enough protein. You will feel tired, rundown and be more prone to colds and infections. ◆ Calcium is vital to reinforcing and strengthening your bones. Women are more susceptible

to osteoporosis when they are older, so calcium is really important to consume. Additionally, calcium also has a benefit on other areas of the body, like your muscles, nerves, cells and blood. ◆ V itamin D helps your body absorb calcium the most effectively and is produced naturally in the body when you’re exposed to sunlight. If you are not meeting the mark with your Vitamin D levels, then your calcium intake won’t be working as well as it could and you’re at higher risk of developing bone conditions such as osteoporosis. A lot of people assume they are getting weak due to old age, but Ms Hays explains that may actually be because they are not getting the right nutrients. “If people are unsure, see your dietitian or see your GP and ask to be referred to a dietitian. We have really good advice that we can offer to people in a way that is not going to cost people a lot of money,” says Ms Hays. “They are going to be able to increase their nutritional intake very easily because we would listen to their lifestyle and what barriers they have got when considering changes, and make some really useful and practical recommendations to help them get their nutrition up to speed and make their body perform and age better.”

YourRetirementLiving.com.au

Health & Wellbeing

◆ Prevents cancer, cardiovascular disease, diabetes and other chronic diseases ◆ Manages arthritis ◆ Reduces anxiety or depression (see page 50 for more information about mental health) ◆ Improves sleep ◆ Increases self-esteem

The importance of staying active Keeping moving and active is really important in your older age, as it has a direct effect on your mobility, health and wellbeing.

esearch has found that lack of physical activity when we are older plays a big part in the physical decline linked to old age. Regular exercise has also been proven to provide cardiovascular benefits to people over the age of 50 and is a huge contributor to life longevity. If you keep fit and healthy through regular exercise, you will be less likely to develop mobility problems, unsteadiness, trouble getting in and out of a chair, difficulty walking, or having a fall at home. Additionally, health conditions can become bigger problems without exercise, including joint problems, pain, disease and muscle weakness. So it’s worthwhile to keep yourself moving as best as you can, even if you’re becoming less mobile. And while it may be harder to get those skills back that you lost, it’s

Your Retirement Living – 8th edition

not impossible. It is never too late to get fit, and keeping healthy physically in our old age is instrumental in living longer. Sports and Exercise Physiotherapist, Matt Ransom, says that you have to ‘use it or lose it’ when it comes to moving your body and remaining mobile. “If you don’t remain active you won’t be able to maintain the physical capacity that you currently have which is enabling you to stay in the comfort of your own home. Regular exercise has numerous benefits from physical to mental,” explains Mr Ransom.

Benefits to regular exercise Exercise is really important to everyone for its benefits to the body and how it can enhance your life. Mobility isn’t the only reason you should exercise. It can also help with: ◆ Reducing fractures by improving bone strength ◆ Increase in energy levels ◆ Helps maintain a healthy weight ◆ Regulates blood pressure

If you participate in social sport, you will have the added benefit of social interaction. Exercise can be a great way to socialise and get to know new people. A local sporting club or social group, including lawn bowls, badminton, tennis or a walking group, helps you get in your daily exercise while making a friend or two along the way. Not only that, if you love a sport but it’s too rough to play, you may be able to find a ‘modified’ sport version that keeps you on the field without having to worry about any injuries. Contact your local council or sports club for more information about activities or exercise groups in your community. It is also common for communities to have classes or groups available that focus on fall prevention, maintaining your balance and flexibility, and improving muscle strength. Mr Ransom explains, “There are numerous community falls and balance classes that are created for older Australians to help improve muscle strength, balance and coordination. These classes also have a social benefit.”

What if I don’t exercise regularly? Similar to not keeping active when you are younger, not exercising later in life can have very obvious side effects and lead to poor health.

Health & Wellbeing – Physical Health

Your metabolism will slow down naturally as you age. This can make weight gain easier and keeping off the kilos more challenging. There are huge health benefits that come from exercise. Exercise can build your muscle mass and kickstart your metabolism, which, in turn, helps burn calories and keeps your weight in check. Particularly for older people who don’t exercise, there can be increases in body fat levels, risk of developing diseases, like heart disease; blood pressure and susceptibility to mood disorders. While in other areas there will be a reduction in your muscle mass, strength and physical endurance, coordination and balance, joint flexibility and mobility, immune system, bone strength, and cardiovascular and respiratory function. All of these health issues can have huge effects on your physical abilities. It’s important to nurture your body and undertake some form of exercise. Being healthy and fit also has been known to have positive impacts on your mental health.

Keep those knees up! Exercise is really important to continue into older age. There is never a reason to give up being active, except if you have an injury that stops you from moving, but even then there are usually ways to get around it. You don’t have to be doing full workouts or participating in sport, however, just continuing daily things, like going for walks or standing up to make dinner, can make the difference in keeping up your everyday motor skills. If you love sport, there are modified sport options available, like walking football, which has become very popular in Australia recently.

Getting back onto the proverbial bike Firstly, if you are overweight, have a chronic illness or disease, or live a sedentary life, it might be a good idea to see your doctor or a health professional for advice on getting into an exercise routine. At the start, exercise will feel like a chore, so try to do something that you enjoy.

Encourage your friends to get involved. Ask some close friends if they want to start a walking group with you and see if you can work your way up to higher intensity exercise together. Otherwise, choosing safer exercise options might be the way to go. Take a ride on your bike or have a walk around the local park. Swimming is also a great low-impact form of exercise. If you want a more guided exercise program, join a local gym or hire a personal trainer (PT). A personal trainer will not only be able to help you get fit, they will also sit down with you and organise goals you want to achieve and keep you on track to accomplish those goals. Learning how to use weight training with the help of a personal trainer can be a great way to improve your muscle mass. The main aim is to start off small and work your way up. Doing something is better than doing nothing. While age can be a factor in physical health, being active and nurturing your physical abilities can stave off the effects of getting old for longer.

Fall prevention One of the most common mobility problems in older Australians is falling over at home. Falls is a common reason for an older person to end up needing help at home or even end up in an aged care home. Taking a fall can be deadly for some older people, whereas others experience broken bones, bruises and soreness. A fall can also lead to older people not wanting to take risks or being scared of falling over again. To reduce the risk of injuries and falls, physical exercise is your best preventative. At least 30 minutes of moderate physical exercise or activity a day is recommended, with a focus on aerobics or muscle strength. YourRetirementLiving.com.au

Health & Wellbeing – Physical Health

Undertaking regular strengthening, stretching or bodyweight exercises are great for developing and maintaining your muscle strength, which is paramount to staying mobile. Always talk with your doctor or a health professional about increasing your physical activity. Remember, some activities you do regularly may be considered exercise without you

10 habits linked to a long life When people turn 100, everyone always wants to know what their secret is to long life.

n many cases, centenarians have provided some unique answers to how they reached 100.

A 107 year old woman from New York said it was because she avoided men and stayed single. Another centenarian said his secret elixir had kept him alive for so long – a beer at 4 pm everyday! He did this for 15 years straight! While some people search for the secret to a long life, the truth is, longevity comes down to your general health and wellbeing. Here are ten science-backed habits that link to a long and happy life:

Eat well In your old age, a balanced diet can be key to a healthy body and mind. Cooking at home is a great way to target the nutrients you need.

Your Retirement Living – 8th edition

even knowing! For example, walking to the supermarket, mowing the lawn or dancing. If you are already struggling with mobility issues, there are low impact exercise or light activities you can do, like walking, yoga, pilates, stretching or swimming. You can easily access stretching or exercise programs on the internet or prescribed by a physiotherapist.

Mr Ransom says, “Physiotherapists are ideally situated to do something like this as they have an understanding of your functional capacity. “They’ll be able to assess your current mobility and function and prescribe an exercise program of gradual difficulty.”

Fuelling your body with the right vitamins and minerals can prepare your body for anything!

Being able to maintain your body weight within a healthy range means you will have a better chance at living longer. If you are obese or overweight, you have a higher likelihood of developing serious health conditions.

Exercise

Stop bad habits!

An obvious one here, if you keep yourself fit and healthy, then your body will be in the best position possible to live long and well.

That extra glass of wine may have felt like a treat when you drank it, but drinking over the daily amount of two drinks can be detrimental to your health. You absolutely can enjoy a good tempranillo or morning mimosa, but drink in moderation.

But these days, even when eating out there are more healthy food options available in restaurants and cafés than ever before.

Developing your strength, mobility and overall heart health through regular exercise is a great way to combat diseases that start to set in during your older age.

Reach and maintain a healthy weight Chronic health conditions, like diabetes and cardiovascular diseases, can shorten your lifespan significantly.

Cigarettes are also incredibly bad for you and addictive, they can lead to all types of poor health and chronic illnesses, such as cancer. Ditch the cigs if you want to be healthy and live long!

Health & Wellbeing – Physical Health

It’s never too late to start implementing good and healthy habits and get yourself on the road to longevity! Take up meditation Low stress is directly linked to long life. A proven activity that helps reduce stress levels and focus on you is meditation. A research study from a UK university found that people meditating are able to handle pain better and don't need as much pain medication. Try to implement activities in your life that remove stress as a factor.

Invest in your friendships Having a trusted friend and ally is vital to a good mental wellbeing. Who doesn't love catching up with your friend for coffee and cake, or going for a hit of golf for a bit of friendly, competitive fun. Social enjoyment and inclusion is really important when you are older and have more time to yourself.

Put your happiness first A study from 2013 found that happier people live longer. What a great reason to do what you can

in retirement to be happy and enjoy yourself! Being happy can positively affect your physical and mental health, leading to a long and fruitful lifespan.

Get some zzz's in Everyone loves a good night's sleep. You feel ready for anything and have all this energy to do what you need to. Having a good sleep is also linked to a long and healthy life. While you are sleeping, this is the best time for your body to repair from the day's activities, both physically and mentally. If you keep a regular sleeping routine, then your body will be well adjusted to keeping you in optimum running condition.

A furry friend by your side A loving pet is a great companion to keep you company and feeling loved. Loneliness is a big problem among older adults, and animals have been proven to help with feelings of loneliness and isolation.

people. Animals can also help with lowering any chronic heart issues, through stress reduction, and encourages you to exercise.

Keep on top of your medical appointments If you want to be fit and healthy, then you need to keep on top of expert advice. Yes, we know going to the dentist or your doctor isn't always fun, but it is vital to making sure you are in tip top shape. Try to visit the same dentist or doctor when you can, they will have a better understanding of your personal health history and have more of a connection with you. It's never too late to start implementing good and healthy habits and get yourself on the road to longevity!

Research has found that animals have a healing power over older YourRetirementLiving.com.au

Health & Wellbeing – Mental Health

Looking after your mental health Mental health is an important factor in living a happy and healthy life. And especially for older Australians, your mental health can be critical to your overall health and wellbeing, which enables you to live at home for as long as possible.

ne in five Australians experience a mental health condition in their lives. A large number of older people regularly experience feelings of anxiety or depression. And one in twenty people over the age of 65 will have a diagnosed depressive disorder or an anxiety disorder. Professor of Psychology and Director of the Centre for Ageing, Cognition and Wellbeing at Macquarie University, explains that feelings of depression and anxiety occur often to people in residential aged care or to older people with chronic health conditions. “Anxiety and depression can pop up for the first time in later life or it can be something someone has

experienced on and off through their lifespan,” she says.

Seek help The good news is though that it’s never too late to seek help and according to Professor Wuthrich, seniors generally respond well to treatment. “Once older people are told they have depression, then they are actually really willing [to get treatment]. Research has shown that they are really good candidates for psychological treatment. “They are much more reliable, they do their homework more consistently, and they actually get better treatment outcomes because

once they understand, they are really dedicated.” Some common reasons for symptoms of depression and anxiety in older people include: ◆ Health, where health issues start to play a part or you end up hospitalised ◆ Losses, whether that means retirement, family moving away, the death of loved ones, or the loss of physical abilities, like not being able to play golf or not being able to see well enough to drive ◆ General life stresses, such as financial problems, marital conflict, and more Be honest with yourself if you are suddenly experiencing depression or anxiety from difficult events in your life. Depression or anxiety in seniors can be hard to diagnose. Research has shown that a lot of GPs, clinicians and even psychologists believe that depression and anxiety are just expected for older people to experience, so they won’t encourage the person to seek treatment.

Not normal Professor Wuthrich says, “The thing that is really interesting about anxiety and depression in older people is that if it is not treated, it actually has really serious consequences. “We know you are more likely to die early, you are more likely to have worse physical health, you are more likely to develop dementia. Of course, you are also at risk of suicide or self-harm, the same as other populations. “There are lots of reasons why we should be trying to actually treat this, while usually we kind of ignore it and dismiss it, like ‘It’s normal when you are old to get grumpy and

Your Retirement Living – 8th edition

Health & Wellbeing – Mental Health

down because your body is failing and your friends have died.’ It is actually not normal.”

How to get help? Mental health issues can be hard to detect in older people and you may not even recognise that you have mental health issues. It’s important to seek advice from your General Practitioner (GP) or local doctor if you begin not feeling yourself. They can help you to seek treatment from a psychologist, psychiatrist or counsellor to discuss how you are feeling.

The number of older people who experience feelings of anxiety and depression is really high. Additionally, you can contact helplines, support groups and other health professionals who are able to listen to you and assist with your mental health. You will need a referral from a doctor if you want to claim mental health appointments on Medicare. Otherwise, you will have to pay for mental health appointments yourself. Your doctor will create a mental health treatment plan including the issues you are experiencing, potential treatment options, and support services. They will also provide a letter of referral to your mental health expert of choice.

This referral will allow for six appointments with a mental health professional that is subsidised by the Government. You will need to be reassessed by your doctor after your sixth appointment to receive a further four Government-subsidised appointments. You don’t have to receive a referral from a doctor, but you will have to pay the full price.

Getting on track All mental health specialists can assist you in being happy and enjoying life. Different mental health specialists are able to provide assistance in different ways. ◆ Psychologists can treat mental health problems by helping you understand how you are feeling, resolving any issues you may have, implement different treatment strategies and make changes to your day to day that can improve your quality of life. You don’t have to get a referral to see a physiologist, however, it will cost more, and they cannot prescribe medication. ◆ Psychiatrists can treat and diagnose mental health conditions with the use of medication, treatment plans and therapies. They will work alongside you, your family, and other specialists to make sure you understand and can manage your symptoms. Most psychiatrists do need a referral and there can be a long waiting list for appointments. ◆ Mental health nurses are available in the community and can provide education, counselling, offer advice and support, assist with medication, and link you with other services and professionals that can help. ◆ Social workers are able to assist you in improving your mental wellbeing by making recommendations and promoting positive change.

◆ Counsellors are able to discuss your feelings, possible solutions and causes of any stress, anxiety or depression, and then formulate a plan of action to manage your mental health. All of these professionals can have a positive impact on you and assist you in getting on track with your mental health.

Boost your mental health There are some basic daily things you can do to boost your mental health and combat any negative side effects. For instance, socialising can play a positive role in keeping your mind happy and healthy. Whether it’s catching up with a friend for a regular cup of coffee or attending group social events with other older people in the community, there are a lot of different ways you can be social. There are also support groups available to assist you with any mental health conditions you may have. These groups can be targeted towards specific areas, like grief, boredom, loneliness or isolation. Additionally, it means you are getting out, meeting new people, and increasing your confidence. Depending on the support group, you may meet in person, online or over the phone. Staying active is another key component to developing optimal mental health. Try to engage in exercise where possible, like light walking, pilates, yoga or agemodified exercise and sports. Engaging with hobbies and activities you enjoy is a great way to boost your mental health and your mind. Try to keep your mind active through playing board or card games, crosswords, and sudoku, reading books, magazines or newspapers. On the next page we’ve listed some different ways to stay mentally fit. YourRetirementLiving.com.au

Health & Wellbeing – Mental Health

Ways to keep mentally fit Mental activity is really important as you get older because you are more susceptible to cognitive decline and mental health issues.

eeping your mind engaged through activities that challenge and interest you is an excellent way to stay mentally fit as you age.

Study Having a purpose is vital during your retirement, and studying is a great way to test your memory, learn new skills, and open up your mind to new ideas and concepts. Read more about Finding Purpose in retirement on page 23.

Video games Not just activities for the young, there is proven evidence to suggest that videogames are fantastic for young and old to keep their mind engaged. A recent study has actually shown that regular ‘gaming’ can slow down the progression or improve the cognitive ability of an individual with dementia.

Music

Brain training apps

Games and puzzles

Music is a great way to keep yourself mentally active. Why not develop your musical side and start learning a new instrument, take singing lessons or join a local choir or band?

Mobile phones have allowed for the creation of brain training apps. You can test out your own mental abilities with short little problemsolving games or see how you are ranking against other people in your age group. Brain exercises are also known as “neurobics”.

Often, people associate crosswords and sudoku with older people, but these games are actually great for improving and maintaining cognitive abilities.

A couple of minutes each day can make all the difference 52

Your Retirement Living – 8th edition

Exercise Funnily enough, physical exercise can have a really positive impact on your mental health. Going for a walk or run also jogs your memory!

Journal Start a diary or gratitude journal to write down your thoughts and feelings or something you are grateful for each day. Keeping a journal can be a great outlet for releasing pent-up feelings and emotions as a way to free up negative energy and remind you of the small things in life you have to be grateful for.

Health & Wellbeing – Mental Health

Socialise Already, older people have a higher likelihood of facing loneliness and isolation, this can severely impact your mental health and cognitive abilities. Getting out and seeing family and friends is a really great way to boost your mood and make you feel good. We are social creatures after all.

Try new things One way to keep your brain active is to try new things as it helps build brain cells and connections. It can be as simple as breaking up your routine, taking a walk in a different neighbourhood, trying new foods or doing regular tasks a different way.

Sleep well A good night’s sleep can do wonders for the body and mind. Older people should get around seven to eight

Keeping your mind healthy is important for your overall wellbeing, especially as you age.

hours of sleep a night so your mind has time to repair. A night of good sleep is a key component of keeping your memory in top condition.

No stress, no worries Stress can have a very real effect on your mental health. It’s important to minimise any stress you may experience where you can. Meditation can be a great way of being more thoughtful and in tune with yourself.

These are only a few examples of ways to stay mentally fit. There are many other activities you can do to slow down the mind and help you think more clearly, and they don’t have to take up much time. A couple of minutes each day can make all the difference. Keeping your mind healthy is important for your overall wellbeing, especially as you age. Taking preventative measures now may minimise your chances of developing a mental illness or cognitive decline later in life.

Looking for independent advice?

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Retirement Living Options

Retire on your own terms Live life to the fullest in our Wellbeing Communities We believe that growing older shouldn’t have to mean sitting on the sidelines. People who join our Wellbeing Communities want to live life to the fullest. That’s why we can help you take care of the everyday things, like home maintenance and security, so that you can focus on the big things. Plan ahead with confidence, knowing that if your needs change in the future, we can meet them in the one community. You’ll enjoy priority access to onsite health care, support and personalised advice from our team.

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Retirement Communities

Our wellbeing communities are open for COVID-safe inspections. Retirement communities: A range of retirement living options, architecturally-designed for healthy ageing: from three-bedroom villas on the NSW coastline, to luxury apartments in the heart of Melbourne–all with services and support available, whether you need it now or in the future. All-inclusive Wellbeing Communities: A range of retirement living options, care apartments and small-scale aged care in one location, so that you don’t need to move if your needs change.

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Bateau Bay

Cromer Hunters Hill

Northmead Penshurst

Bondi Bowral

Albert Park Carlton Geelong

Port Macquarie

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Retirement Living Options

Types of villages There are many styles of retirement villages and they can be referred to by a variety of names.

ome of the more common names include retirement villages, over 55 lifestyle villages, lifestyle resorts, lifestyle or retirement communities, supported living communities, lifestyle estates, manufactured or relocatable homes, residential parks, or rental villages. In this guide we will be referring to all as retirement villages. While many of these communities offer similar services, there are also differences. Some are designed for a younger set of active seniors while others enable residents to continue living at the complex as their care needs increase, meaning they may never need to move again. Others may offer aged care accommodation on the same location to suit the level of care you may require in the future.

Do your homework The accommodation options in villages will generally range from independent living units to serviced apartments with many different options in between. Each complex will offer a specific legal structure enabling you to ‘own’, ‘purchase’ or ‘lease’ your new home. Some villages may offer rental accommodation. When visiting a village, look for what makes you feel most comfortable. Do you enjoy a homely feel to your house or do you like the idea of feeling like you are waking up in a five star hotel? Entering a retirement community is an important financial investment, so be sure to check out the various purchasing or leasing options available. Ask a finance expert for advice about your financial situation before you settle on your retirement village preference. It is important to be clear about where you wish to live, and what community services you desire based around your current and future health and financial requirements.

Do your homework and carefully plan and research all of the options available to you, such as the type of accommodation which will best reflect your lifestyle and the legally binding documents that come with entering a village.

How villages are funded Resident Funded Village This type of residential village is owned and operated by the private sector or by a not-for-profit organisation on a commercial basis to produce a profit or surplus. The village is funded by residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the villages’ capital infrastructure cost and to the ongoing management of the village. Resident Funded Units are sold at market value, meaning the resident does not own the unit but purchases a loan licence agreement, giving the administration of the village an interest free loan and the resident a licence to reside in the village. Personal support or care is not always offered in Resident Funded Villages but, in residential communities, this can be purchased for an extra fee. Some new retirement complexes allow you to purchase the unit and land outright, so it is important to check the purchase or lease arrangements on offer.

Donor Funded Village These villages are normally owned and operated by not-forprofit organisations. Donor Funded Villages include an element of charitable subsidy, and entry is generally restricted to the disadvantaged. YourRetirementLiving.com.au

Retirement Living Options

Choosing a village If you are looking for a supportive environment with safety and security, consider a well managed community living development.

he size and levels of accommodation vary from self contained independent living units to serviced apartments, and some villages offer residential aged care accommodation on site to suit the level of care you require, if the need arises. Consider the type of community you wish to live in and what you can afford on a continuing basis. Retirement villages host a variety of lifestyles, whether that be resortlike communities, where you feel like you are on holiday everyday, or neighbourhood environments, which feels like you haven’t left your local community. Ask as many questions as you can as it is important you completely understand the financial implications of ‘owning’ a unit in a village.

Seek expert legal advice and contact the chair of the Residents’ Committee of your chosen village with any questions, and assess the culture and social aspects of the community to see if it meets your expectations.

The location When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country. Making a ‘sea change’, ‘tree change’ or ‘vine change’ is a common phrase passed around when you take that leap. While others may find proximity to shops and health facilities more important to their health, wellbeing, and security.

Whether located near sandy white beaches, overlooking the hills, hidden away in quiet suburbia or exposed near city lights, every residential community should be based on ‘senior friendly’ criteria. Things to keep in mind when choosing a village: ◆ proximity to shops and commercial districts ◆ transport ◆ peaceful and quiet environments ◆ accessibility to major thoroughfares ◆ medical and health facilities.

Accreditation makes the choice easier The number one question potential residents should ask themselves before signing up at any retirement village is: “Does it have the industry stamp of quality?” Choosing an accredited retirement village is encouraged, as it allows you to feel reassured in knowing the village is managed and operated professionally and ethically at all times. Accreditation also ensures village processes and procedures are effective, and that the village is a safe and harmonious environment that continually strives to improve its service delivery to residents.

Accommodation options Retirement accommodation comes in different shapes and sizes. They range from big resort type villages with hundreds of villas or high rise apartment complexes, to small communities with only a handful of units. The following chapter discusses the types of accommodation available at lifestyle villages.

Your Retirement Living – 8th edition

Retirement Living Options

Independent Living Units If you enjoy an active lifestyle and cherish independence, Independent Living Units (ILUs) may best suit your needs. Many ILUs, regulated by State and Territory Governments, are private residences that can provide village residents with the freedom to manage daily lifestyles, but with possible added benefits such as high quality community facilities, professionally managed gardens, and the guarantee of maintenance and security already taken care of by village staff. ILUs often feature easy, open plan living, which may include a complete kitchen, living and dining areas, bathroom, one to three bedrooms, as well as an external courtyard/ balcony/garden area and garage, carport or car space.

Consider the type of community you wish to live in, the lifestyle you’re after and what you can afford They may be situated within a high or medium rise complex, terrace housing arrangement, or as stand-alone or semidetached accommodation.

Serviced apartments and supported living Sometimes referred to as ‘Assisted Living’, serviced apartments provide residents with some daily living assistance. Residents of serviced apartments usually prefer to live in the privacy and comfort of their own apartment, and are generally mobile and independent.

The apartments ordinarily feature one or two bedrooms and are part of a larger residential village complex. Services provided may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are served in a communal dining room for residents to socialise over meals. The safety of residents is a priority with some villages offering a 24 hour call system which enables residents to alert on site personal care staff in the case of an emergency.

Retirement. Live it your way. Our spacious retirement apartments have all the facilities you need to live independently, but with priority access to our co-located aged care services should you need them.

... it’s the best of both worlds.

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Our locations Balmoral Mews Grovedale VIC Barongarook Gardens Colac VIC

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Consumer Story

Not just a new home, a new lifestyle When Kevin and Pamela Dring made a sea-change over 20 years ago, they didn’t realise they would eventually be city-bound again.

ut after realising they were too far away from family and feeling like they needed a little bit extra protection, last year the couple decided to move into a retirement village in Sydney’s North. Australian Unity’s Constitution Hill Retirement Village based in Northmead, Sydney, became their new home, following nearly 20 years in Terrigal, New South Wales. They had moved to Terrigal for the lifestyle that an oceanside town brings, so their decision to move into their new community was the very same, searching for the ideal lifestyle that suited them. The pair have only lived in their new retirement apartment for a year, but they have wholeheartedly thrown themselves into their new life in Constitution Hill. Some of the couples biggest ‘musts’ when choosing a retirement village included a bowling green and gardening opportunities. However, they didn’t realise how much they would enjoy having a café facility, which is a common spot to catch the pair in the morning. “We certainly don’t have any regrets,” explains Kevin. “What we are doing, is investing in a new lifestyle in our

Kevin and Pamela have quite a free and full life with their own hobbies.

Your Retirement Living – 8th edition

ageing years and accommodating for not being as agile as we all used to be. “And you are in a facility that recognises that and provides a range of activities within those constraints and services that makes your life that much more enjoyable and stress-free.”

“I didn’t expect people to be so friendly and open. If you have some query, there is always someone who can set you straight or tell you where to go.” Pam agrees, saying there were a few things that surprised her about village life, but now that they are settled, they really enjoy the community and lifestyle they are able to lead. “I didn’t think it would be quite so free,” says Pam. “Or so many opportunities to do things, hobbies and activities, and again we are lucky because we are in such a nice village.

Source: Australian Unity

Consumer Story

Giving up their home was easier than they thought.

“I didn’t expect people to be so friendly and open. If you have some query, there is always someone who can set you straight or tell you where to go.”

Life doesn’t stop in retirement The couple have lived a busy life, Pam as a former nurse and then full-time mum, and Kevin as a marketing manager and in senior management positions. Kevin and Pam have kept themselves busy by being involved with multiple bowling clubs, including the bowling group at Constitution Hill Retirement Village. During retirement, Kevin says it is really important for people to keep themselves busy with things they enjoy otherwise they will find retirement difficult. “I think you have got to have something to do. You can’t switch off and do nothing. And our salvation – I initially did consultancy work – but the biggest aspect was my voluntary work in bowls administration. That has kept me pretty busy and I am still doing it,” says Kevin. “And Constitution Hill has a very nice four rink synthetic green, almost brand new. An active group of around about 30 bowlers, men and women. We are maintaining our interest in lawn bowls that way, as opposed to only joining a bowling club. “And we joined a gardening club. They have an area of gardening plots where you can continue to grow a few veggies and tomatoes and the like. That is another community aspect we are involved in.” Kevin has also put his hand up to be on the Residents Committee, which has been a big learning curve for him, coming up-to-date with retirement village legislation and requirements.

Source: Australian Unity

Feeling extra safe in their community Another big hobby for the pair is travelling. Pam always had itchy feet for travel, she says that hasn’t changed and they often organise trips around Australia when they can. Living in a retirement village makes them feel reassured that their home will be protected and taken care of while they are away. Their family is also very happy with the retirement village decision, as they are now close enough to pop in during the week for a visit, and knowing their parents have a close network of friends within the village. Kevin says, “I was always concerned that if something happened to me, living in Terrigal, Pam would be left a bit isolated, being an hour and a half away from family. Retirement living in a village overcomes a number of those negatives.” The location has also been a big plus for the pair, as they are close to major hospitals, doctors and shopping centres, along with public transport. Pam also adds that if something happens in the future, Australian Unity has an aged care facility on-site, which makes access to aged care services easier. Both Kevin and Pam’s advice to people if they are considering a retirement village is to not leave the decision too late. “You are not moving into aged care, you are moving into a new lifestyle,” says Kevin.

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Retirement Living Options

A care community will provide lifestyle village experiences with added care support It is important to understand that people with complex care needs, who may require greater medical attention, will not always suit living in a serviced apartment. Eligibility to reside in a serviced apartment or a supported living community may require you to be assessed as requiring assistance with daily living activities. A registered nurse or health care professional will complete the independent assessment which you can arrange to be conducted in the privacy and comfort of your own home.

Extra care services can be tailored to suit residents’ health needs if required for an extra fee, which may include help with personal hygiene or managing medications.

Rental units Some retirement villages offer rental accommodation, sometimes known as periodic tenancy, but these are generally reserved for people with limited financial resources and are usually income assessed. You will generally be charged a rental that is a percentage of the age pension and you may be eligible for rent assistance from Centrelink.

Community houses If you prefer to live in close proximity to other people and only require limited services, such as meals, then a community house is ideal as it offers low cost bedsitter housing. These are excellent options for those with a lower asset base. These communities provide lifestyle village experiences with added care support. Similar to serviced apartments and support living, this option is great for people who would prefer to be in retirement

accommodation and don’t want to go straight into an aged care facility.

Flexi units These one bedroom units allow a person to either remain independent or use the services the village offers on a ‘user pays’ basis, such as meals, cleaning or laundry services.

Care communities These communities provide lifestyle village experiences with added care support. Similar to serviced apartments and support living, this option is great for people who would prefer to be in retirement accommodation and don’t want to go straight into an aged care facility. When living in a Care community you can access additional supports as you age and your needs increase without you having to move to a different support setting such as supported loving or an aged care home. You can continue living in your own place in the same community but benefit from additional care and support, including personal support, dementia care and palliative care.

Legal structures The most common forms of tenure at retirement villages are loan, licence and leasehold, while Strata Title and Company Share are less common.

egardless of the type of tenure, residents are consulted about the ongoing management of the village to ensure the tenure they have chosen cannot be changed without the residents’ approval.

Occupancy rights

It is strongly advisable to seek legal advice on the effect of the form of tenure which applies to you, this should also be specified in the residence contract.

Licences

Your Retirement Living – 8th edition

There are different ways a resident may be granted a right to occupy a unit in a retirement village by way of lease or licence.

Long-term licence agreements usually include a right to include common areas and village facilities. Licences are not registered on

certificates of title and therefore may appear to be a less secure form of tenure. Terms and conditions of licenses are usually similar to leases.

Leases Leases usually contain detailed provisions which set out the rights and obligations of residents and village administrators. This is the most common form of retirement village tenure.

Retirement Living Options

Strata titled units A Strata Title is created when a structure is divided into separate units. The ownership of a Strata Titled Unit is restricted to the space within its exterior walls, as well as any area defined on the unit plan as a unit subsidiary, such as a carport or fenced garden area.

Residents can be provided with a long-term lease for example for life or 99 years. This is is often registered on the title, providing security of tenure and the right to use common areas and the villages’ facilities. Current residents have no responsibility to pay rates, taxes and insurance for undeveloped land or newly built unoccupied units in villages operating under licence or lease agreements.

Retirement village residents, typically pay no stamp duty for a unit they acquire under a licence or lease tenure.

Direct unit ownership Direct freehold ownerships of Strata Title or Community Title units are given to residents under direct ownership arrangements.

The units must have common grounds which residents have a right to use, and for which everyone is responsible. Retirement village unit owners are members of a Strata corporation, which administers and maintains the property, and employs an operator to be responsible for providing extra services, such as social activities, transport and personal services. These unit owners usually pay a quarterly fee to cover costs associated with strata management,

Riverwood

Your Retirement Living, Your Community Riverwood offers an atmosphere of community and family. Residents can relax and enjoy enclosed, peaceful gardens or participate in the very active lifestyle of the Village. Family members and friends are always welcome, and are an integral part of the warm community feel of Riverwood.

Riverwood features: • Close to the centre of Albury and medical services. • Active Village lifestyle activities include bowling green, billiards, indoor heated swimming pool, shop, hairdresser, library and bar, all located onsite. • Private and spacious, set amongst 18 acres of established gardens and offering a 24-hour call bell system. • Strata titled. • Co-located with Aged Care.

Call to organise a tour of the Village at a time which suits you.

Riverwood Retirement Living 990 Padman Drive, West Albury NSW 2640 t: ( 02 ) 6023 9700

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Unit trust Unit Trusts entitle residents to occupy a particular unit in a village and use the common areas and facilities, similar to the Company Title arrangement.

the operator, building insurance and maintenance of the common areas.

Community title units These types of titles divide land to create separate lots and common property in an arrangement similar to Strata Titles. Community Schemes and Community Strata Schemes are two types of community titles available, and must divide the land to create at least two lots and common property. The difference between Community Title Units and Strata Titles is the developer in Community Title Units

There are different ways a resident may be granted a right to occupy a unit in a retirement village by way of lease or licence.

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must retain a development lot for later division into further lots within the scheme. The owner is responsible for the maintenance and insurance of structures in a community scheme, and lot boundaries are determined by surveyed land measure and not by relation to a structure. In a Community Strata Scheme, boundaries are defined by divisions in the building where there is more than one storey existing above another. Owners of community lots are automatically members of a Community Corporation under the Community Titles Act. This corporation administers, maintains and insures the structure, common land and any fixtures.

Indirect unit ownership Indirect ownership of a unit is an arrangement which gives the resident the right to occupy a residential unit in a village, or complex, owned by a company or a unit trust.

Company title This scheme allows residents to buy shares in a company that owns a village. Although residents do not own a direct interest in the unit, the shares entitle the resident to occupy a particular unit in the village and to use the common area and facilities.

The trustee of the trust owns the village and there is no registered title or lease with this scheme. If you opt for this legal structure, the deed under which the trust was created contains the terms and conditions of this arrangement.

Conventional lease This type of lease, which is often short-term, entitles residents to use the common areas and facilities of a village, but when the term expires, the resident is expected to either leave or renew the lease. In some cases, the lease converts to a periodic tenancy and the resident usually has a right to transfer or assign a lease subject to the operator’s consent. The resident may also have the right to terminate the lease on reasonable notice.

Residential parks Operating under a ground lease only, these villages are occupied by either new or used transportable homes, or a new home erected on the site. The manufactured transportable home can be dismantled and re-erected elsewhere. These types of homes may also be known as manufactured or relocatable homes. Under the site lease or licence agreement, residents are able to use the common areas and facilities of the village. Other terms and conditions relating to the rights and obligations of parties are documented in the lease or licence paperwork.

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Fees and charges The costs associated with living in a retirement village are not the same as owning your home.

here are several charges and fees associated with living in a retirement village and all payments made before, during and after living in a retirement village must be specified in the residence contract. Each community has its own set of costs, so it is important you are provided with the full details of all applicable charges and what these costs cover. Consulting a financial advisor, accountant or lawyer to assist you in making an informed decision before entering into any agreement, is recommended.

There are three types of costs involved which include the entry fee or purchase price, the service or maintenance fees, and exit fees, also known as a ‘departure’ or ‘deferred management’ fee. If there is any part of the contract you don’t understand, don’t be afraid to ask questions or speak with family members who may be able to help you. It is important you seek legal advice and have the full details of all applicable charges, what they cover and what you need to pay on exiting before you sign any contracts.

Deposit Generally, you will need to pay a deposit to secure a unit or apartment. Check with the village how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price or entry payment. In some States and Territories, following the signing of a residency contract purchasers are entitled to a refund during a ‘cooling off’ period. Check with the village operator if this cooling off period applies and how long this period is. You will also need to check whether the village requires an administration fee for refunds.

Templestowe Manor

Your Retirement Living, Your Community Nestled in the beautiful leafy Lower Templestowe just 17kms north east of Melbourne’s CBD. Templestowe Manor is surrounded by three golf courses, local parks, sporting grounds and neighbourhood shopping hubs including Doncaster Shoppingtown and the Pines shopping centre. The Templestowe Manor community features 20 Independent Living Units with private rear gardens as well as a Signature Aged Care service.

Templestowe Manor features: • Newly refurbished units presenting quality internal furnishings and amenities. • Enjoy the self-serve café, library and BBQ terrace, all located onsite. • All meals are prepared onsite by our chef. • Regular happy hours and coffee mornings. • Program of activities which include Allity bus outings, regular film screenings, bocce/putting green, billiards, arts and music.

Call to organise a tour of Templestowe Manor at a time which suits you. Templestowe Manor Retirement Living 410 – 418 Thompsons Rd, Templestowe Lower VIC 3107 t: ( 03 ) 9850 8877

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Retirement Living Options

Entry payment Before moving into a village, you will need to pay an entry payment, which is refunded if you move out of a village. The cost of entering a village depends on the village, its location, and facilities and services offered. Monthly service and maintenance charges also apply and you may be required to pay for extra personal services, such as laundry. Leaseholds and licence tenures are generally set up so the entry payment is usually the current market value of the property. Under strata, community and company titles, you generally pay a ‘purchase price’ for the legal title to your property. Some organisations may refund a proportion or all of the premium/ donation when the resident leaves the unit. Alternatively, this amount may go towards ongoing care. These financial arrangements are negotiated between the residents and organisations when accepting the conditions of entry. The resident may also be required to pay a weekly maintenance fee.

Deferred Management Fee Some operators offer a deferred management fee which means the village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re-occupancy of your home. The fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. It is calculated at the time of entry and applied on exit. The amount is calculated using a formula that generally involves a percentage of your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

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The deferred management fee must be specified in the entry agreement or residence contract, to ensure you have clarity about the size of this payment should you need to leave the village.

Stamp duty You will normally have to pay stamp duty if your tenure is strata, community or company title. You will also have to pay stamp duty on leasehold titles if the lease is ‘assignable’ – this is when you can sell the balance of the term of the lease to a new resident when you leave the village. For other leasehold or licence arrangements, no stamp duty is typically payable, but make sure to check the particular arrangement in your State or Territory.

The cost of entering a village depends on the village, its location, and facilities and services offered.

Recurrent charges/ maintenance fund Recurrent charges are payable at regular intervals, either fortnightly or monthly. You should be informed of the expected, regular contributions prior to entering the village. This fee may also include a contribution towards other village funds which are used to meet capital replacement and/or longterm maintenance costs. Recurrent charges might cover expenses such as: ◆ Administration (ie stationery, office equipment, phone use) ◆ Wages, salaries and related costs (ie village manager, office person, handyperson or gardener or ‘on call’ overnight support staff) ◆ Property management (ie council rates, insurance) ◆ Food and catering (in the case of serviced apartments)

Capital Replacement Fund A Capital Replacement Fund is commonly used to fund a planned maintenance program. Over time carpets or major appliances, such as stoves, hot water services or air conditioners in residences, will need

Retirement Living Options

replacing, and this type of fund will ensure those upgrades can take place as required.

Long-term maintenance fund A long-term maintenance fund, also known as a ‘sinking’ fund, is usually set up to meet expenses which could include maintenance of road surfaces, downpipes and gutters, painting, security and salt damp repairs. It may also be used for the repair of recreational facilities such as spas and swimming pools.

Personal or additional service charges If you have any special care or dietary requirements, you will be required to cover these additional services.

Personal or additional service charges relate to services specifically provided to you on a personal needs basis, which will also cover residence cleaning. The schedule of services and charges payable by you should be detailed in the residence contract prior to you entering the village.

If you are a new resident at a retirement village, it may be a good idea to check with other residents to find out what the annual increases have been in the past, to get a better understanding of what to expect of future fee and charge increases.

Fee and charge increases All fees and charges incurred at retirement villages are subject to increases, however recurrent charges cannot be increased beyond a level deemed reasonable. Many villages use the Consumer Price Index (CPI) as a budgetary guide. However, CPI cannot be automatically used to justify an increase in fees because the CPI might be higher than the actual cost increase incurred by the village.

If there is any part of the contract you don’t understand, don’t be afraid to ask questions.

Hillside Gardens

Your Retirement Living, Your Community There is nothing else quite like Hillside Gardens. Located in the Adelaide Hills and set within a glorious wooded valley just five minutes drive from Stirling, you will find 24 state-of-the-art independent living apartments colocated with Allity Hillside Aged Care. All beautifully designed and appointed, residents are presented with the ultimate in contemporary senior living.

Hillside Gardens features: • Private and spacious, overlooking acres of landscaped gardens. • Fully appointed kitchen with Essastone island bench tops. • Ducted air-conditioning. • 24-hour emergency monitoring system, secure ground floor car park with lift access and keyless entry. • Communal library, games room, bowls, billiards and petanque onsite.

Call to organise a tour of Hillside Gardens at a time which suits you.

Hillside Gardens Retirement Living 88 Cricklewood Road, Heathfield SA 5153 t: (08) 8339 4815

Making every day the best it can be

www.allity.com.au YourRetirementLiving.com.au

Retirement Living Options

An annual meeting is held between administering authorities and residents to discuss the financial statements relevant to all funds for the previous year and plan the coming year’s budget. Depending on when the villages’ annual meeting is held, a period of a few weeks or months may elapse before residents are liable to pay an increased fee. An administering authority may require the payment of this increased fee to be backdated to the beginning of the financial year.

Special levies In most States and Territories special levies can only be imposed if authorised by a special resolution and passed at a meeting of the village residents. While levies are rare, from time to time, a special levy may be charged by a retirement village for budget shortfalls in a particular year which may include, for example, costs to cover road resurfacing due to tree root damage. Ask the village operator about the last time a special levy was charged, why and how they will be imposed.

Centrelink Assessment Centrelink considers that your entry payment includes all amounts you must pay when you move into a retirement village, however, it does not include ongoing fees and charges for services and facilities. The entry payment amount you pay affects whether Centrelink considers you to be a ‘homeowner’, and if you will be eligible to receive rent assistance. Centrelink compares the amount of entry payment you pay against a figure called the Extra Allowable Amount, which is the difference between the non-homeowner and

Your Retirement Living – 8th edition

homeowner assets test thresholds at the time the entry contribution is paid. The Extra Allowable Amount is currently $214,500 (rate current at time of publication). Whether you are considered to be a homeowner affects the amount of assets you can own without affecting your pension entitlement. Your entry payment is included as an asset if you are not a homeowner and is not classed as a financial investment, and income will not be deemed.

Financial issues Moving into a retirement village is as much as an investment decision as it is a lifestyle decision, so asking yourself the hard questions, such as ‘Am I financially prepared for this transition?’, may help prepare you for any financial hurdles which could lie ahead. It can be costly to maintain your own home, but will you be better off if you move into a retirement village? There are recommended aspects to consider before moving to a village. For instance, try to take into account the sale price of your current home,

the costs associated with selling and moving, new furnishings which you may need to purchase for the new residential unit and consider the ongoing maintenance or service fees associated with retirement living. If you need to sell your home before moving into a retirement village, it is recommended any contract which is signed should be subject to conditions that meet your sale needs. Your financial position can be seriously compromised if you do not receive the amount that you need or are expecting from the sale of your home.

Plan ahead to stay ahead Proper planning of your finances can give you more disposable income, and possibly leave more for your loved ones. Entering a retirement village often requires a person to move out of their principal home on a temporary or permanent basis. While there will be a number of practical and emotional considerations, financial questions are likely to be the most complex.

Ardmillan is a boutique retirement village in a prime location in Moonee Ponds, one of Melbourne’s premier inner suburban areas. It is conveniently located near public transport and a short walk to Puckle Street. Our luxury apartments and private villa units are beautifully appointed, light and spacious with large living areas, high ceilings and generous bathrooms. Our residences offer superior design and quality with a choice of one, two or threebedrooms. An additional eight new apartments have been constructed and are ready to provide prospective residents with added choice. Ardmillan offers a range of luxury independent living alternatives to suit anyone’s needs and lifestyle with the added peace of mind that comes from knowing additional services and assistance are always close at hand.

Ardmillan Retirement Living Derby Place, 11-45 Derby St, Moonee Ponds VIC 3039

(03) 9377 2000 www.ardmillan.net.au

Retirement Living Options

A good financial advisor will explain your options in plain English. Below is a list of questions you should be able to answer before settling: ◆ Will someone else still be living in the principal home? Should it be sold or rented out? ◆ What will be the impact of the move on your Centrelink payments (if any)? ◆ What special tax offsets may be available when living in retirement villages?

◆ Are there Capital Gains Tax (CGT) advantages to passing on the former home? What if the house is retained throughout your time at a lifestyle village? ◆ What are the entry and ongoing costs of retirement villages, and can these costs be funded effectively?

Can’t plan? Engage someone who can During times like these, it is worth seeking the assistance of a qualified financial advisor. Having someone who will work closely with you to provide solutions may help. A good financial advisor will explain your options in plain English, and will make sure you are aware of the options that could significantly improve your overall financial position.

as simply as possible, your current financial position. This could mean identifying any investments like shares, property or other assets you hold. The services of a financial advisor may also involve clarifying any income streams, including government pensions, you might be receiving.

Borrowing money Borrowing money to enter a retirement village may require the expertise of a mortgage broker who understands what the lenders are looking for in the way of deposit or equity. Funding for these villages mostly comes from major banks and private lenders, but with larger deposits some second tier lenders can help.

The first thing your financial advisor may do is help you to understand,

Your rights & responsibilities The idea of downsizing and living in a retirement community may be appealing, but confusion and conflict can arise during your tenure if you make the move without understanding the financial or legal implications.

t’s important to understand your rights, responsibilities and obligations under the contract, before you sign.

requirements of what information and documents need to be supplied to you before you commit to a retirement village.

Do your research

In Western Australia for example, you must be given a disclosure document outlining your contract, all applicable costs you will be charged for and a document detailing your rights, at least 10 days before signing a contract.

Before you sign a retirement village contract, shop around and do your research. Visit several villages that fit your requirements before deciding, talk to residents, look at the facilities and compare contracts. Retirement legislation is set by individual State and Territory Governments and each has different

Your Retirement Living – 8th edition

In New South Wales, retirement villages are required to use a standard contract and it is compulsory that you receive a

disclosure document at least 14 days before signing a contract. South Australia has a cooling off period of 10 days and on top of that you are entitled to a 90 day ‘settling in’ period, in which you can receive a full refund of the purchase price minus any rental costs for the time a unit was occupied and costs for services used. You will generally not receive your exit entitlement back until the residence has been re-licensed if you leave the village during the settling-in period.

Retirement Living Options

To enter a retirement village in Queensland, there is a 21 day precontractual disclosure process to give prospective residents easy access to information and financial or legal advice. You must receive a Village Comparison Document and Prospective Costs Document which ultimately assists you in comparing villages and also provides information about the costs of a village before you enter. In Victoria the operator needs to give you a copy of the contract at least 21 days before you sign, while in Tasmania if you sign a residence contract, you can change your mind within five days of signing and be released from the contract. Make sure you are familiar with the legislation in your State or Territory and know your rights and responsibilities when you decide to move into a retirement village.

Disclosure documents Ask village management for the following documents so you know what to expect and can make an informed decision before signing on the dotted line: ◆ A copy of the resident contract ◆ A copy of the village rules ◆ Financial information about all applicable costs and charges

Before you sign a retirement village contract, shop around, do your research and get advice from a professional. ◆ A document detailing your rights and responsibilities as a resident of the village ◆ A checklist of things to consider and questions to ask You are encouraged to request a number of disclosure documents from different villages to consider which village is most suitable to your needs. Even when you have signed a contract there will be a ‘cooling off’ period which allows you to withdraw from the contract if you change your mind. The cooling off period can be anything from 3-14 days, depending on what State or Territory you are in.

The legislation for State and Territory Retirement Acts can be found online agedcareguide.com.au /information/renting-or-owning, together with Resident Associations for each State and Territory who can help with advocacy, legal aspects and also promote the rights of residents to all levels of Government. Find out more from the following organisations: ACT: ACT Government, Access Canberra 132 281 accesscanberra.act.gov.au NSW: NSW Government, Fair Trading 133 220 fairtrading.nsw.gov.au NT: Northern Territory Consumer Affairs 1800 019 319 – consumeraffairs.nt.gov.au QLD: Queensland Government, Department of Housing and Public Works 137 468 – hpw.qld.gov.au SA: South Australian Government, Family and Community Seniors, Service SA 132 324 – sa.gov.au TAS: Tasmanian Government, Department of Justice, Consumer Affairs and Fair Trading 1300 654 499 cbos.tas.gov.au VIC: Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au WA: Government of Western Australia, Dept of Mines, Industry Regulation and Safety 1300 136 237 commerce.wa.gov.au

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Retirement Living Options

Understanding your contract The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’.

etirement village contracts are different from normal residential real estate contracts. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign.

This is an important document which sets out the incoming resident’s rights and obligations as a village resident.

There are different types of contracts that residents and operators enter into depending on the arrangements in place at the village. You are more likely to make the right choices if you know what you want.

It is important you read and understand the various clauses in the contract as it will be a legally binding document for both you and the administering authority should you proceed on taking the offer of accommodation.

Don’t rush into making a commitment, instead, visit the village often, get to know the management staff, as well as the residents’ committee, and seek expert advice and answers to all of your questions.

If you do not understand parts of the contract, highlight them and seek further written clarification.

Residence contract If you have found the retirement village you see yourself residing in, request a copy of their standard residence contract.

Retirement village contracts are different from normal residential real estate contracts.

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The contract ultimately governs the relationship between you and the administering authority.

To protect both you and the administering authority, the residence contract is a comprehensive document and should include references to: ◆ The parties in the contract and any associated conditions. ◆ Residence details such as its location, type, layout plan and size, the certificate of titles on which the village is situated, and the form of tenure (like Strata Title, a lease or licence) or purchase which applies to you. ◆ Settling-in period and your right to ‘cool-off’. ◆ The action required to terminate a contract. ◆ Communal facilities available to residents and/or separate or additional facilities allocated to you, or any optional personal services ie cleaning, laundry or meals.

◆ The amount payable, how and when it is to be paid, the basis on which any premium refund will be calculated and returned to you, and the recurrent charges and the way they are calculated. ◆ Any current, planned or proposed expansions to the village and future extra facilities or future services offered. However, there is no guarantee that these proposals will be completed as planned and any funds established by the administering authority to which you contribute, and the purpose of those funds. Before signing the residence contract you should be provided with copies of the following documents: ◆ Residence contract and premises condition report. ◆ Financial statements presented at the last annual meeting of residents, including a written statement of any changes at the village since that meeting which may significantly affect your decision to enter the village. ◆ Residence rules and dispute resolutions. ◆ Remarketing policy. ◆ Any other policy which may impact on the premium you are asked to pay. It is strongly recommended you seek legal advice and ask for a copy of the contract before signing.

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Sealed the deal? Cooling-off After signing a residence contract the cooling-off period will give you the opportunity to seek further advice or discuss the matter with others. During this period you can withdraw from the contract and receive a refund of any money paid by you under the contract, however some administrative charges may be incurred. It is recommended you use this cooling-off period to seek the advice of a lawyer (if you didn’t do so prior to signing of the contract) to ensure you understand the financial and legal implications of the contract. A financial advisor may also be able to help you.

Settling-in After signing the residence contract, you may find that the residential village, unfortunately, does not meet all of the care needs you require, or you may simply decide to leave for personal reasons. In some States or Territories, should this be the case, you are entitled to a ‘settling-in period’, which, depending on the village, generally is about 90 calendar days after the date of the contract (or longer if specified in your contract), or the date on which you are first able to occupy your residence. It is during this settling-in period that you may elect to leave the

It is essential to know your rights and entitlements.

village without adjustment to your premium refund. Keep in mind that you may be required to pay any costs and market rent for the period of occupancy as detailed in your contractual agreement. Be sure to find out if a settling‑in period applies in your State or Territory before you make a decision. It is important to remember the premium will be held until your residence is re-licensed, but you should not be required to pay any monetary penalty for termination during the settling‑in period.

Premises Condition Report This report is one of several documents you will be required to sign prior to moving into a residential village. The Premises Condition Report sets out information on the condition of the fixtures, fittings and furnishings, the people who will be responsible for repairing and replacing any items, and how the cost of repairing any items are to be funded.

This report should be signed together with the residence contract and must be completed at the date of the contract. Make sure you are satisfied with the information contained in the report before signing it.

Know your rights and entitlements It is essential to know your rights and entitlements. Referring to the residence contract throughout your stay may be one way of helping you to understand your liabilities. If you need to purchase personal care services or meals, remember these will be at an additional cost. Keeping up to date and ensuring you receive all of the entitlements and concessions you are eligible for from Centrelink or Veterans’ Affairs is also important. If you are finding it financially difficult to manage, speak to a specialist financial planner about retirement living financing before signing an agreement, or make an appointment to see a social worker at Centrelink by phoning 13 23 00. YourRetirementLiving.com.au

Retirement Living Options

Life in a village Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.

ost retirement villages have a great sense of community and you can expect to be surrounded generally by like-minded, friendly and welcoming neighbours.

Culture Each village has its own culture, but generally each village should be based on ‘senior friendly’ criteria and a community focused environment. While each village differs from another, residents usually have an active say in which activities will take place, and are often involved in running events at the village.

Settling into village life Judy and her partner, Bill, were in their 60s when they moved to SwanCare retirement community and instantly got involved in village life. They volunteered, as many residents do, in various roles around the community, including transporting residents around the site in a buggy. Judy enjoys sewing and as a member of a patchwork club, speaks about the importance of keeping hobbies. “It’s important to keep outside interests as long as possible. But also, there are so many opportunities here for those that want to participate. That’s a benefit of being in a bigger retirement village, we have more services and facilities,” says Judy.

Your Retirement Living – 8th edition

Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular among some residents.

Amenities Retirement villages are run by professional managers and support staff who are committed to making life easier for residents, whether it is arranging for the collection of dry

cleaning or keeping the garden in top condition. Security and 24 hour call systems, communal facilities such as games rooms or dining areas, or medical and allied health services are some of the amenities available to residents. Before moving to a residential village, enquire about the services and amenities available.

At your service Indulge in catered dining at the village’s restaurant or bistro, catch up with neighbours in the coffee lounge or enjoy a barbecue with your family, or perhaps you might simply prefer a quiet dinner in your own unit. These are the options available at most villages.

Sharing is caring Communal facilities are common features in retirement villages, with a range of services and amenities available to residents.

As well as keeping up with her hobbies, Judy also volunteers as a member of the village residents committee. “We meet with residents over morning tea and they discuss any issues or problems that have arisen. Then we meet with the Executive team to relay information and provide feedback,” explains Judy. With the Executive Team on-site, all residents have the ability to contact and interact with all managers and staff, making for a great environment. Staff regularly participate in activities with residents including line dancing. Judy says, “They have an excellent structure here, an open-door policy where you can get access to management on all levels. Plus, management is all on-site which is advantageous as it means we can communicate more effectively.

“It’s why I’m part of the council, so I can get involved in the running of the village and help improve life for residents.” SwanCare has a handy ‘What’s On’ guide published every month to help residents plan their activities. Judy likes to keep herself busy, filling her day with her many hobbies and commitments. “There are at least thirty clubs here (when not in COVID times). You can join anything and everything!” she says. Case study provided by SwanCare.

Retirement Living Options

Some villages have call systems installed in their villas and apartments to provide a 24 hour monitoring service for medical emergencies. Staff trained in first aid may also attend to the emergency.

There are recreational, service and social communal facilities which, depending on the village, may include:

◆ Other services such as banking and hairdressers

◆ Libraries and community centres

Be sure to visit and check the communal facilities available in the village you choose to ensure it fits with your lifestyle and needs.

◆ Barbecue areas, restaurants or internet cafés

Health

◆ Gaming areas such as billiards, table tennis,indoor bowls, bowling greens and swimming pools ◆ Medical services such as doctors, podiatrists and physiotherapists

Looking after your health is important. Some retirement villages are equipped to help you manage any existing health problems and may also be prepared to assist should you become unwell during your stay.

Some villages may also keep a confidential record of residents’ medical history on file. This information may include your next of kin and Medicare details, which is released only with your authorisation to medical services in an emergency.

Security and 24 hour call A safe haven we can call ‘home’ is important but, without security, a comfortable lifestyle can be difficult to maintain. Retirement villages can offer a safe environment. Most villages have 24 hour on-call assistance

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Retirement. Reimagined. With SwanCare Bentley Park’s new $20m Leisure Precinct, the future of retirement living is here. Complementing these world-class amenities is a full-service community offering to-your-door laundry, home care, groceries and freshly cooked meals as well as 24-hour resident support and security. There’s also four fullyaccredited residential aged care facilities on-site for future needs.

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Retirement Living Options

and security and, at the press of a button, help is available 24 hours a day, seven days a week whenever required.

Most villages have a great sense of community, where you’ll be surrounded by like-minded and friendly neighbours.

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You can be instantly connected to a friendly and qualified staff member or call assistant who will organise the assistance you need, which may mean calling a family member, friend, neighbour or an emergency response service such as ambulance or police. Residents can also choose the option of a daily welfare call. Security is central to safe and comfortable living in everyday life, just as it is in community villages. Living in an environment where neighbours will look out for you and where dedicated staff are available to assist, will also give your family and friends peace of mind in knowing you are safe and well.

Are guests allowed? Family and friends are an integral part of life, and sometimes it’s enjoyable to have them stay with you as guests at a retirement village. Each village is different, but generally, visitors are welcome to stay and may also use the communal facilities as your guest.

What about pets? They love us unconditionally and have been known to boost a person’s health and happiness. While our family and friends are important to us, for some, pets also hold a special place in our lives. Whether you are allowed to bring your pet with you when you move to a retirement village will depend on the characteristics of your pet and the pet policy and rules of the village.

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The size, temperament and audibility of the particular pet will also be relevant when a village decides whether it is appropriate to welcome your pet into the residential community. You will have the best chance of bringing your pet with you if the village is large and open, the homes are well spaced and your pet is small, quiet, friendly and clean. If bringing your pet with you is essential, then learning about the village pet policy and rules should be one of the first enquiries you make before considering a retirement community.

Resident Committees To promote and protect the interests of residents, Resident Committees are an integral group at retirement villages. Committee members are elected by other residents to hold office for a term of one year, however residents can stand for re-election after their term passes. While participation is optional, Resident Committees offer residents the opportunity to make a contribution to the village and the

To promote and protect the interests of residents, Resident Committees are an integral group at retirement villages

chance to interact in a supportive way with other residents. The basic structure and functions of a Residents’ Committee are described below: ◆ A Residents’ Committee can determine its own procedures and appoint sub-committees. ◆ The administering authority does not need to be involved in the conduct of the Committee, but can meet with the group to ensure reasonable consultation on significant village issues. ◆ It is an offence for an administering authority to deliberately discourage or prevent residents from forming a Residents’ Committee or to obstruct a Committee in the performance of its functions. ◆ A member can be removed from office by a special resolution of residents if the need arises.

Finance committees While financial planning can be vital before entering a retirement village, it is equally important to look after your finances during your stay. The administering authority is required to undertake reasonable consultation with a Residents’ Committee on a number of issues, including the preparation of an annual budget for the village.

Finance sub-committees are made up of residents who have knowledge or are interested in accounting practices. However, it is a procedure which may vary from village to village, depending on its size and the needs of residents and administering authorities.

Retirement Village Associations Residents can choose to join their State or Territory retirement village association which represents retirees living in retirement communities. These members-only retirement village associations usually assist in Government and Industry policy changes and how they will impact their members. They also provide information or advice, can mediate conflict resolutions with you and your retirement village, and more. Australia’s peak body for the residential village industry is the Retirement Living Council. It works closely with state associations, particularly in relation to legislative matters. The Retirement Living Council advocates for the industry with Government while also encouraging high-quality village living.

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Retirement Living Options

When your needs increase Most retirement villages offer in home support when your needs increase and you need some assistance to remain living independently. you may need to consider a higher level of support or even consider moving into a different type of accommodation. Leaving the village may not be necessary as some villages offer this type of care on site. There are a few different options to consider when you’re wanting to maintain some independence while also having access to additional support options when needed.

Supported Living Supported living communities combine the best advantages of retirement villages and nursing homes.

ome retirement village operators give their residents the option to access various levels of personal care, nursing care or domestic assistance in the comfort of their own home. They may have care staff on site or outsource these services to third party providers. Retirement villages do not receive Government funding but if you live in a retirement village and your accommodation contract does not include home support services you may be able to access Government subsidised support at home or choose to pay for services yourself. In home care products and services range from assistance with daily chores including personal care, providing meals, transport assistance and home maintenance.

Your Retirement Living – 8th edition

In a supported living community you buy and have the leasehold title to your own home, as in many retirement villages. Go to the Home Care Guide starting on page 80D to find out more about the different support options available in your own home.

Moving to supported care If your care needs increase during your stay at a retirement village,

However, unlike in a retirement village, you’ll have access to various levels of personal care and nursing care provided in the privacy of your own home, a choice not available in nursing homes. Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no

Some retirement village operators give their residents the option to access various levels of personal care, nursing care or domestic assistance in the comfort of their own home.

Retirement Living Options

need for asset testing or income testing, and there is no need for an assessment by the Aged Care Assessment Team/Service (ACAT/S) that Government funded nursing homes require. Supported living providers may offer additional home care services at an additional cost or you may be eligible for Government funded in home support. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Supported Residential Services and Facilities Supported Residential Services (SRSs) or Supported Residential Facilities (SRFs) (as they are known in South Australia) are generally private businesses that provide accommodation and care for residents on a fee basis. While they provide similar care to Government funded aged care facilities, they are not funded by the Australian Government. This means you don’t need to meet the Government’s eligibility criteria to access care in a SRS/F.

If you are unable to continue living independently you may choose to move into an aged care home to ensure you have the quality of care you deserve. The care provided by SRSs and SRFs usually includes assistance with showering, personal hygiene, toileting, dressing, meals and medication, as well as physical and emotional support. Some SRSs/ SRFs also provide nursing or allied health services. The fees, standards and services provided by SRSs/SRFs vary, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. While SRSs and SRFs do not receive direct Government funding, you may be able to access some subsidised services. These services may include allied and mental health, disability services and Veterans’ Affairs.

As a SRS/SRF resident you’ll need to meet the same eligibility criteria for Government funded home care services as other people in the community.

Residential aged care If you are unable to continue living independently you may choose to move into an aged care home to ensure you have the quality of care you deserve. Some retirement villages offer aged care accommodation to residents on site in another purpose built complex within the community. Entry into a Government funded aged care home requires approval from an Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) in Victoria. There are also private nursing homes where you will be responsible for the payment of all associated costs. These can vary between different providers and areas across the country. The Aged Care Guide offers a detailed explanation of accessing residential aged care and lists all Government funded aged care homes in Australia. Visit AgedCareGuide.com.au or call 1300 186 688 for more information or to order a printed copy of the Aged Care Guide for your State or Territory. YourRetirementLiving.com.au

Retirement Living Options

Top retirement living FAQs Chances are, any questions that you have about retirement living have already been asked before. Here are some of the most frequently asked questions that might help you make your mind up about moving into a retirement community. Q. When is the right time to make a move into a retirement village? A. Only you can decide when the time is right to move into a retirement village. Most people choose to move once they have retired and want to downsize the family home because it’s becoming too much to maintain. Retirement villages are specifically designed to meet the accommodation, social and recreational needs of over 55s.

Q. Do I have to be retired to move into a retirement village? A. Retirement communities are generally designed for people over the age of 55 but you don’t have to be retired to move in. Most people will have retired from full time employment although some may still be working part time or have taken on a volunteering role after retiring from the workforce.

Q. Can we have guests stay with us? A. Generally you are more than welcome to have family and friends stay over. However depending on the length of their stay, you may be required to obtain written approval from the Village Manager. This is to ensure the safety and security of all residents. You should ask the Sales Consultant or Village Manager for the rules relating to the village of your choice.

Your Retirement Living – 8th edition

Q. What sort of ownership rights will I have?

Q. What if I change my mind after I move in?

A. Tenure is the term used to describe the different legal basis for the various forms of occupation or ownership rights used in the industry. All forms of tenure are controlled by specific legislation to ensure your right to occupy is secure. Different villages use different legal forms of tenure. In many cases you will enter into a lifelong lease, which gives you security as if you had a title.

A. In some regions, legislation recognises that this may happen and allows a period of 90 days, called the Settling-In Period, for you to change your mind. You do need to be aware that some charges may apply. While this does not happen often, the village will understand that circumstances do change and endeavour to work with you to fully explore other options. This way you have the chance to make an informed decision in the first place.

Q. How do people secure or purchase a unit, apartment or villa? A. Effectively you purchase a guaranteed right to occupy the home for as long as you need. It means that there are no individual titles for individual homes. A deposit is required to secure your choice. The Sales Consultant or the Village Manager will discuss with you, the details of the deposit, how it is appropriately held and how it is refunded. Most villages generally allow up to three months for you to sell you own property. This should be sufficient time to market your property and they will keep in communication with you during this time to discuss any matters as they might arise.

Q. Will I own my villa in a retirement village? A. Specific legislation in each State and Territory protects your right to occupy your home. Different villages use different legal forms of tenure such as strata title ownership, leasehold estates, licenses to occupy or company share arrangements with related residency entitlements.

Q. Will I have access to aged care if I need it? A. Some villages have an aged care facility attached or connected to it while others offer ongoing personal care and home help services to residents in their own private unit on a fee-for-service basis. You can also access funded home care services if you pass an aged care assessment test – more information is available at the My Aged Care website.

Retirement Living Options

Checklist To help you make an informed decision when you tour a retirement village we’ve put together some questions to ask that will make your decision an easier one. We recommend that you visit as many villages as possible to see what they offer and see whether you could live there. Speak with residents and staff and ask lots of questions.

Lifestyle Why do I want to move to a retirement village? What location or area do I want to live in? Do I want to be near my current home, close to family and friends or am I looking for a complete change? What type of village and accommodation option will suit me most? Apartment living, a new development or an established older style village? Would you prefer living in an Independent Living Unit (ILU) or a Serviced Apartment with hotel‑like services? Have I talked with my family and friends about moving into a village and their experiences?

Financial and Legal What is included in the service or maintenance fees? Is it paid weekly, fortnightly or monthly? How often could this fee increase and will it increase much? What does the service fee cover and what does it not cover? Could I continue to afford it if my spouse or partner dies? Does the cost of the home, plus the ongoing monthly service fees fit into my budget? Is there an exit fee or deferred management fee and how is this calculated? Many villages have different fees and structures. How much is the deposit to secure a villa or apartment and is it refunded if I decide not to purchase? What type of contract would I be entering into, e.g. strata title, leasehold? What are the rules when I decide to sell my unit? If I leave the village am I entitled to a refund? How soon after leaving the village will the refund be paid?

continued on next page YourRetirementLiving.com.au

Retirement Living Options

Management and Resident Involvement Is the village accredited? How is the village managed? Is there a Residents’ Committee and what role does it play in the administration of the village? What dispute resolution procedures are in place? Who is responsible for any replacements and repairs in my unit or apartment? What arrangements are in place for maintenance of units, community facilities and grounds? Can I establish my own private garden? What protection do I have if the village is sold to another organisation?

Health and Security Considerations What arrangements are there for times of ill health or need for hospitalisation? Is there village staff or a nurse on duty and what hours are they available? Do they come to the village on the weekend? Is there an emergency call button system in place? If so, who responds to such calls? What types of services and amenities does the village provide? For example: podiatry, physiotherapy, wheelchair access? Is there an aged care facility nearby or on site? Or if your needs change, are there alternative accommodation options in or near the village?

Village Life Are the staff friendly and welcoming? Are the grounds tidy and well maintained? Can my family and friends stay? Am I allowed to have pets? Does the village provide a bus or other transport and at what cost? Apart from the village facilities, what services are available to me from the local community? For example: library, recreational, Meals-On-Wheels, hospitals, doctors. What age group are the residents? Can I continue with my hobbies? What clubs, social groups and activities are on offer? Are the floor plans, gardens and entertaining areas right for me? What is the security like in the village? Are the residents happy to talk to me about their experiences? Are meals available if I am unable to cook? What are the options for home help, dining facilities, etc. that can be accessed if needed? Source: Retirement Living Council

Your Retirement Living – 8th edition

2021

HOME CARE Guide A

DPS

PUBLICATION

Australia

Helping you stay in your own home and community longer AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Choose what in-home care looks like for you.

Mable has over 10,000 independent aged care workers, nurses and therapists. We know how important it is for older Australians to be in control of their in-home care, especially when it comes to choosing who supports them, as well as when and how they’re supported. Mable is an online platform that lets you find and connect directly with over 10,000 independent care and support workers around Australia, all with police and reference checks. So, whether you’re looking for someone to pick up groceries, provide social connection, nursing services or personal care, you can find the right person for you, on Mable. And because we’re online it’s easy and affordable. You can use your Home Care Package or pay privately.

Find out more today at mable.com.au

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Self-managing your own Home Care Package opens up a world of choice For older Australians, accessing Home Care Package (HCP) support through a traditional approach usually means there is limited choice of who comes into your home and when. There’s also often a question as to how much value they’re really receiving from their funding. Many people are surprised to know they can self-manage their Home Care Package. Self-managing your HCP is the modern approach to home care

You’re in control of your care Older Australian’s have been making choices their whole life. Self-management essentially acknowledges that older people and the people who support them understand their own needs. And are best placed to choose who supports them . Choosing your support worker and having the same person (or people) turn up each time is comforting. Building longterm relationships helps them become familiar with your needs. If you’re currently receiving services from someone in your community, you can even bring them to Mable to formalise that relationship through your Home Care Package.

Self-managing your Home Care Package means you play an active role in finding and choosing the people who provide you services and support to live independently. It gives you the power to make your own decisions around the services you need. You get to choose your support workers, the support you receive, when you receive it and even how much you pay. Another major plus is that a lot more money goes towards your support and not to the hefty fees. People can get up to double the hours of support from the same funding package, when they are self-managing.

Aged care is about so much more than medical assistance You can use your HCP for much more than personal care, mobility and medication assistance. Your support worker can take you to your favourite cafe, church or the library. You can get help around the home, get gardening help or support to just do the things you like to do. People using Mable who are self-managing said it’s “less stressful” and “much easier” than relying on a traditional provider. There are no tedious meetings, you don’t have to wait for things to happen and you’re not in the dark about how much support you can afford. You make your own decisions, you always know how much funding is available and you can make changes yourself.

Here’s what you need for self-management To self-manage your HCP, you’ll need a provider to host your package who offers self-management. Mable can help introduce you to a provider that suits your needs. You can then sign up to Mable.com.au to search and connect with independent support workers in your area. Everything from messaging to payments is handled through the website. Transitioning from your current model of support to selfmanaging your Home Care Package is easy. You can sign up for a free account at Mable.com.au or call 1300 73 65 73 and a friendly team member will guide you through.

Learn more at mable.com.au/SelfManagedHCP AgedCareGuide.com.au/home-care

CONTENTS How to use the Guide 83

Is this you? 84

Understanding Home Care What is home care? 85 Staying home for longer 86

When should I consider help? 89

Care At Home Community support 90 Family and friends 92 Home and garden maintenace 93 Personal and domestic assistance 94 Meals and shopping 96 Transport options 99

Social support 101

106

Respite 103

Support Options Council services 108 Government funded supports 109 Commonwealth Home Support Programme 110 Home Care Packages 112

118

Accessing self funded supports 117

Planning & Managing Supports Eligibility and assessment 118 Home care costs 119 Care agreement 120 Who can help 120

Priority and waitlists 121

123

Choosing a provider 122

Resources How to read the directory 124 Directory Contents 125 Abbreviations 125 Terms and Definitions 126 Australian Capital Territory 127 New South Wales 131 Northern Territory 145 Queensland 147 South Australia 157 Tasmania 167 Victoria 174 Western Australia 187 Index 192

Home Care Guide 2021

121

112

How to use the Guide The 2021 edition of the Home Care Guide was created by DPS Publishing, to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

he articles up to page 122 explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer. This Home Care Guide also includes a list of home care services, located in the Resources section starting on page 123.

Listed in State and Territory sections, the Home Care Services table gives an overview of approved Home Care Package providers and in home care providers. You’ll also find useful phone numbers for each State and Territory. You can find more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, online at AgedCareGuide.com.au/ home-care.

DPS Publishing is Australia’s leading home and aged care expert, publishing printed and webbased guides. Find out more about our range of home, aged care, retirement and disability support resources on AgedCareGuide.com.au or call 1300 186 688.

AgedCareGuide.com.au/home-care

Is this YOU?

Understanding Home Care

Whilst each person and their circumstances is unique, the consumer profiles below were created to identify some common situations you may find yourself in as well as related information to help on your journey to find the best support options for you.

GEOFF & LOIS 75 year old couple, living independently This couple lives independently in their own home. They are supported by their daughter Susan who helps out with shopping, cleaning and cooking twice a week. Susan feels the pressure of caring for her parents as well as working full time and managing her own family. She is looking for home care services that can help support her independent parents. Read more: What is home care – see page 85 Assessments – see page 118

WILLIAM & CAROL 67 & 65 years old, carer/ patient relationship Carol was diagnosed with early onset dementia 7 years ago and William has been caring for his wife ever since. William is starting to struggle with his own health and caring for Carol by himself is becoming harder. Carol needs some specific care services that William cannot deliver by himself any longer. They are looking for support in their home or respite to give William a break. Read more: Respite – see page 103

GEORGE 77 year old widower, social support George’s daughter Jess lives around the corner and often visits, but George is lonely, grieving his loss and wishing to live life well. Whilst his physical care needs are not high, mentally and emotionally he is suffering. Jess is not sure how she can help more. George needs care services to improve his wellbeing and help him connect and build relationships with other people his age. Read more: Social support – see page 101

Home Care Guide 2021

DON 81, single, multicultural background Originally from Italy, Don lives on a pension in a rented unit and doesn’t have any children or other family nearby. He has started to struggle with his English, reverting back to Italian. He doesn’t go out much, and only interacts with his neighbor Anne, who has noticed Don is starting to struggle to look after himself. He needs some guidance about what help is available. Read more: Assessments – see page 118 Government funded supports – see page 109

DIANNE 72, single, self-funding supports Dianne lives on her own and has a daughter who lives interstate. She has a busy social life, and loves going to the theatre. One day when hanging out the washing she trips on a paver and breaks her hip. After recovery, Dianne found she still needs extra help around the home for domestic tasks. Because she’s not eligible for Government funded supports, she decides to pay for privately funded services. Read more: Domestic assistance – see page 94 Self funded supports – see page 117

NORA 67, single woman, limited mobility Nora has limited mobility and struggles to get around to shops and appointments. One of her children lives close, but the rest are interstate and Nora doesn’t want to put pressure on the one child for support. Nora needs specific services to help her with transport and shopping. Read more: Meals and shopping – see page 96 Transport – see page 100

www.homecareguide.com.au

Understanding Home Care

What is home care? Over the past few years, the saying that there is ‘no place like home’ has resonated with Australia’s ageing population, giving rise to the increasingly popular support option known as home care.

support you need or have been assessed as needing. The Government recognises that older Australians prefer to stay in their own homes rather than move into residential aged care. While residential aged care is a great option for higher-level assistance, staying in the family home can be really important to the wellbeing of older Australians.

Your choice Ultimately, the decision to stay at home should be yours, and there is a wide array of services available at different levels of care that can assist you in remaining at home comfortably and safely.

ome care is fundamentally support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently for as long as possible. Today, ageing in Australia comes with more individual choice and control than ever before, and with it we are seeing more older people choosing to remain at home – with a little or a lot of help.

Different options The decision by many Australians to remain at home and within their community as they age is supported through a number of initiatives, funding and programs. These can be delivered through a range of organisations, groups, and people ranging from aged care providers, local councils, not-for-profit’s, as well as community groups. Home care services can be as simple as family and friends helping

out, receiving council supports, or more intense such as accessing Government subsidised assistance through a home care provider. With all this choice, navigating what is best for you can be a challenge but it is important to remember that finding the right support to help you remain in your own home for longer can come with huge benefits. Home care is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport. When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances. In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCPs). Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support. While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to help you live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available. AgedCareGuide.com.au/home-care

Understanding Home Care

Staying home for longer Creating an environment at home where you feel safe, comfortable and supported is important to ensure you can continue to live independently in your home for as long as possible. Support network

here are people and services available, including friends, family and health professionals, who play an important role in understanding your needs and assisting you in your home as best as possible. Friends and family are the first source of help for many seniors. Talk to the people close to you about what you need, and they may be able to help you personally, or point you in the direction of someone who can. There may be services you need to access in person, but due to

transport or mobility issues, may be difficult to get to. Discussing your situation with your bank, chemist, GP and other services may be beneficial as they can often tailor services to meet your needs, such as delivery of medications or home visits by your health professional.

Safety at home There are many steps you can take to improve the safety and accessibility of your home, from safety-proofing to prevent falls, or identifying potential hazards and preparing for emergencies.

These will increase your odds of being able to stay in your own environment for longer. Admitting you need some help may be difficult, but planning ahead and taking appropriate safety measures may be the best option long-term to make sure you stay at home. If possible, involve family members or friends, as it is always handy to get another person’s opinion.

Improving accessibility There are many steps you can take to improve functionality and accessibility in and around the home, which can make a big difference when doing basic daily tasks. Many of these include modifications in the kitchen, such as: ◆ Organising kitchen cupboards to make items within reach ◆ Clearly labelling and properly storing food ◆ Having appliances with simple push buttons, such as an oven or microwave ◆ Investing in modified appliances, such as an easy lift kettle ◆ Water temperature controls to lower risk of burns Other measures may include: ◆ Having properly labelled medication in a convenient, visible place or in blister packs ◆ Rearranging furniture to clear pathways and create more space ◆ Installing light bulbs in darker areas, such as hallways and stairwells ◆ Replacing current light bulbs with brighter ones, to increase visibility during the night Making these changes will help lower the risk of accidents and make for a more functional home environment.

Home Care Guide 2021

Understanding Home Care

Simple modifications make a big difference Many items throughout the home can lead to an increased risk of injury, from loose carpet to electrical cords and pet toys. Keeping pathways clear and free from clutter, as well as cleaning up any unnecessary items in rooms that may be obstructive, will help lower this risk. Modifying parts of your home can increase mobility and functionality and even small modifications can make a big difference. These may include: ◆ Installing grab bars and handrails in the shower, toilet and staircase ◆ Putting down non-slip mats on slippery floor surfaces such as in the bathroom, toilet and kitchen ◆ Putting a suitable chair or stool in the shower if you’re finding it difficult to stand ◆ Installing a hand-held shower head for added convenience ◆ Changing the position of light switches to increase visibility and accessibility ◆ Changing locks on doors if they are difficult to use

◆ Installing safety screens to improve security and airflow However, it is important to only access these modifications following a consult with your doctor or health specialist, as relying on these devices too early can negatively impact your long term mobility.

Preparing for emergencies It’s not everyday that we think about preparing for emergencies but it’s important to be prepared if something unexpected happens. Whether it is a sudden illness or an unexpected event, such as loss of power or catastrophic weather like a flood or bushfire threatening your home. Make sure you have a contact list of family members, health professionals and emergency numbers easily accessible, as well as any medications you’re taking and an overview of your medical history. Store this information somewhere central and visible such as on the fridge or next to the phone. This will be useful across all types of emergencies and hazards, from a fall to more serious events.Being aware of emergency or evacuation information in advance for your local

area will also help in times of crisis. If possible, speak with your family members or close friends about travel arrangements or meeting places in case of an evacuation in your local area. Having a kit of essential items will help you prepare in times of emergency. This may include a disaster supplies kit with items such as water, food, flashlight and first aid. If you have medications that you are required to take, having a supply in a bag or re-sealable container will make it an easy item to grab. Keep in mind that the type of emergencies you may need to prepare for vary depending on where you live.

Home safety assessment Making your home a safe place and removing any hazards is important, but if you are not sure where to start or are not up to the task make sure you ask for help. You may wish to get a home safety assessment done by a health care professional, such as an occupational therapist or a registered nurse. Assessments may involve the Home Falls and Accidents Screening Tool (HomeFAST) to measure falls risk for older people in their home.

03 6331 0311 | admintas@seniorhelpers.com.au

AgedCareGuide.com.au/home-care

Understanding Home Care

This involves looking at passageways, floor surfaces, lighting, accessibility to bathroom and kitchen items, steps and footwear. You can use the tool yourself to help gauge the risks in your own home environment or for a loved one. Find out more at stopfallsathome.com.au.

Technology There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that enable people to call for help in an emergency, whether that is due to illness, a fall, hazard or any event that requires a response. These devices are especially handy for people who live alone or go long periods without social interaction. Many systems come with a help button that can be carried with you at all times, with some offering mobile and GPS tracking solutions as well.

Living their best lives at home

Enabling older people from all over Victoria and Tasmania to live well at home with choice and peace of mind, is what it’s all about for home care provider Uniting AgeWell. For Fred and Shirley Bridgewater, they simply can’t imagine not being able to live in their “happy place“ – their farm on the edge of Echuca, Victoria. They’re no longer farming themselves, but a dear friend is using their land to graze his animals. Fred had a severe stroke several years ago and uses an electric wheelchair to move around the farm and greet the cows and horses.

Home Care Guide 2021

Smartwatches can also offer similar safety functions, having the potential to help the elderly in their daily life in a variety of different ways. From instant calls and messaging, to an abundance of smartphone applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking.

legitimate companies requesting your personal details.

Other gadgets that have hit the market that may be beneficial to older Australians in their home are assistive technologies, which have voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to answer questions, read the daily news, tell you the weather, play music and set daily routines.

There also may be times when strangers ring your doorbell. While it may simply be the postman, a friendly neighbour or organisation selling goods and services, it can be someone who means harm or is dangerous.

Scams It’s also important to be aware of hazards that lay outside of your home, such as risks with online and phone security. Scams are prominent online, with websites and emails pretending to be

It’s good to be wary of any phone calls or emails that seem random or request a lot of your personal information. If you are unsure, contact any businesses you are associated with and report any scams you come across, for your safety and for others.

If you feel uncomfortable answering the door, look out your window to see if you know the person or if they are in a company uniform, ask the person what they are there for, have a safety screen door you can lock installed, or simply ignore it. If you ever feel in danger or threatened call the police.

Shirley does the cooking, ironing and shopping, but after a shoulder surgery, she’s unable to lift Fred. “A carer comes in every day to help Fred with daily personal care and do some domestic chores around the house. Uniting AgeWell is making it possible for us to continue living here,” explains Shirley. Independence is what it’s all about for Enid Skinner who lives alone on a seven-acre smallholding in rural northwest Tasmania. “This has been my home for the last thirty years. I love it here,” explains Enid. She is able to continue living at home thanks to a Home Care Package she receives from Uniting AgeWell. Two years ago, Enid was severely injured when a gust of wind blew her into a car. Now she gets around with a walker and has carers three times a week to help

Fred and Shirley Bridgewater love their farm in Echuca, Victoria. Source: Supplied

around the house. Enid is also able to keep up with her passions, including knitting toddler jumpers for charity and her collection of 4,000 dolls. “But as luck would have it, I’ve got three sons and five grandsons,” laughs Enid For more information, visit unitingagewell.org.

Understanding Home Care

When should I consider help? Many people don’t think about home care until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly. Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what supports are available. Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love. Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff. While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help. Some immediate signs could be:  Loss of driver’s license  A fall resulting in reduced mobility  A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health  Forgetting where you are or how to get back home

 Family or friends moving away and no one around to help you. In other cases, the need for support happens more gradually. You may notice subtle changes such as:  Simple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming  Your living space is becoming messier than usual  Forgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills

 Decreased attention to food safety i.e. using foods beyond expiry dates  Avoiding social events or contact with others  Family and friends spending more time helping you with everyday tasks. There is no shame in admitting that you need some help to remain living in your own home. If you are finding day to day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.

AgedCareGuide.com.au/home-care

Care At Home

Community support If you need some support at home, whether it’s someone to help you do the shopping, prepare meals or give you a ride to an appointment, a good starting point is to check out what’s available in your local community.

elp may be available around the corner, through family and friends or from a neighbour who can help you mow your lawns or run errands. There are a number of community services available to help with basic daily tasks, including support with shopping, preparing and cooking meals, transport, home and garden maintenance or personal or domestic assistance. There are also respite services available for you and your carer so they can have a temporary break from their caring role.

Home Care Guide 2021

Community groups can help keep you socially active and connected within your community, reducing the risk of social isolation. Finding like-minded people and connecting through shared experiences is pivotal to maximising emotional and mental wellbeing, which is important as we reach our later years. In this section you can read about getting help with meals and shopping, personal and domestic assistance and learn about different transport options to help you get around.

There are a number of community services available to help with basic daily tasks in or around your home

Understanding Home Care

We’ll support you to live life well We all want to be active, healthy and to remain independent, living in our own home. But as we grow older living independently may not always be easy. Home care is a natural next step in life for thousands of Australians every year. With our home care services, you can remain independent in the comfort of your own home and part of your community. We will arrange the services important to you Every client is unique. We’ll work with you to create a personal care plan for your exact needs. Those needs will be met by our friendly carers and nurses. Dedicated to quality care The Aged Care Quality Standards provide reassurance that you’ll be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards. Our staff are all trained, qualified and police-checked, so you know you have trusted companions and assistants. We are for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we are solely focused on providing the best care we can.

We have a COVID-19 Safety Plan and are committed to keeping you safe

1800 870 450 sccliving.org.au 91

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Family and friends At some time or another in our lives, we all rely on the support of our loved ones – be that family, friends or our neighbours.

his support is often delivered informally – meaning that it is simply help offered by the family, asked for by you or organised between everyone to

friends and neighbours can include:  Shopping and meal preparation  Running errands to places like the bank or pharmacy  Day trips and outings such as community group activities or family events  Transport and companionship to medical appointments

lend a ‘helping hand’ to you with your day‑to‑day tasks.

 A ssistance around the home such as cleaning, washing and gardening

Some of the support you may receive through your family,

 Collecting mail and deliveries  Taking out/bringing in the bins each week  Socialisation  Monitoring health and wellbeing Depending on the relationship dynamics and the level of support you need, your family and friends may provide you with more intense or ‘high‑level’ support. However, it is important for both you and them to know when it is time to look into accessing alternative supports that will better assist you to remain at home independently and to reduce the impact your care needs have on your loved ones.

Finding a good balance After realising her 71-year-old Uncle, Graham, had lost a lot of weight and his clothes weren’t washed one Christmas, Andrea realised it was time to step in and help. “As it turned out when we got his eyes tested, he was pretty much blind in one eye and only had 30 percent vision in the other because he had cataracts,” she says. “Because he is a very private person, we had no idea he was struggling with his vision and other things at home. He has emphysema and swallowing difficulties as well.” Andrea helped Graham apply for his Level 4 HCP, which now provides personal care, transport, social and meal support.

Home Care Guide 2021

She also took on the role as primary contact for Graham’s bills and accounts and also helped organise his Will and funeral plan. She says knowing her uncle’s wants and needs allowed her to get the most out of his HCP. “Other than going to a social group once a fortnight, he was alone a lot of the time and didn’t have anyone else to help him,” Andrea says. “He has always been adamant that he wants to stay in his own home and by knowing his requests and choices, we were able to get quite a lot in his package.” “As he does live over an hour away, I try to get there at least once a month, just so that I can touch base with him see and what’s happening, give him a copy of all of his accounts and make sure he’s up to date with his paperwork.

“My younger sister also goes out maybe once or twice a month to spend time with him and take him to the football club to see everyone there, as it’s a huge part of his life.” Andrea says they have found a good balance between Graham’s Government funded and informal supports, and says she’s able to bridge the communication gap between carers and service providers if needed. “I can ring the carers up and give them suggestions and feedback, and chase up queries he might have about his services,” she says. “He’s happy because I ‘get’ him. We have a similar sense of humour and share a lot of banter together. “He is very appreciative of the help and he is in a much better place now. He has come ahead in leaps and bounds.”

Care At Home

Home and garden maintenance Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

geing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts. Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’. Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help? Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services. If you’ve been assessed or approved for a Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services like Jim’s Mowing or V.I.P. Australia can visit your house as required to keep your garden tidy. Home maintenance services include: ◆ Gutter cleaning ◆ Home modification installations, including handrails in the bathroom and toilet

◆ Permanent or temporary ramps outside or inside the home ◆ Step modifications ◆ Handyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs ◆ Installation and maintenance of smoke alarms ◆ Pest control ◆ Fixing fences and gates Gardening services include: ◆ Lawn mowing and hedging ◆ Weeding and pruning ◆ Watering and fertilising ◆ Pressure washing outdoor areas ◆ Window washing Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

inquire with a provider about their insurance cover and whether they are police-checked. You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands. The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks. You can find providers delivering home and garden maintenance services in your State or Territory in the Resources section starting on page 123 or search AgedCareGuide.com.au/ home-care.

Peace of mind A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer. Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could. If you are a little unsure about having someone you don’t know assist around the home, you can AgedCareGuide.com.au/home-care

Care At Home

Personal and domestic assistance As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

ccepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence. But, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  A ssistance with toileting  Dental care  Repositioning bed-bound clients  A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, being a standby for emergencies during the morning shower is enough, whereas, for others, they may need someone to towel them dry and help with dressing. Whether you need two hours of personal care every now and then, a few times a week, every day

Home Care Guide 2021

or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and

respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you. Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness. Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social. Additionally,

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having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help. Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily, tasks challenging. You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you. Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your

house is clean and you’re able to live comfortably and safely.

then put them in a freezer for you to eat when you want.

Domestic assistance services include:

You’ll find home care providers that offer personal or domestic assistance in your area in the Resources section starting on page 123.

 Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required. For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home,

Personal care workers will not only provide you care, they will also develop a strong relationship with you

AgedCareGuide.com.au/home-care

Care At Home

A helping hand with meals and shopping If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

ooking after yourself is incredibly important, especially as we get older and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients for your body.

be handy to talk to a friend, family member or your doctor about what care you might need.

◆ Shopping for items like clothes and gifts etc.

Some meal services and supports that are available include:

If you require some ‘retail therapy’ you can get support with shopping for other items than food. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills. This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.

◆ Click

and collect

Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time.

Some older people are nervous shopping by themselves, so having a support worker accompany them to the shops, library or shopping centre can be a great emotional support.

Select locations also offer a drive through option to pick up your groceries or delivery to your car. Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.

◆ Feeding

Support options

◆ Grocery

◆ Meal delivery

There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or needing help with food storage, right down to preparing, cooking and feeding of meals. It may

You can get assistance in: ◆ Grocery shopping, food preparation and/or cooking ◆ Transport to and from shops

◆ Food subscription services ◆ Cooking programs ◆ Diet, nutrition, food storage and food safety

◆ Special dietary requirements for health, religious, cultural or other reasons

Home Care Guide 2021

delivery services

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and

Care At Home

various payment options (online or in person). The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. There are also private companies and smaller supermarket stores that provide delivery options. ◆ Food

subscription services

If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control. ◆ Prepared

meal deliveries

There are organisations, such as Meals on Wheels, that provide ready-

made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it. There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction. Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration. You may be eligible for meal and shopping assistance through your CHSP or HCP, depending on the level

Some supermarkets provide home delivery if you would like your groceries delivered to your door of care and assistance you need. There are also private home care providers that work on a fee-forservice basis, who can assist with food services if required. Some local councils also provide meal services for older people who are unable to prepare regular meals due to injury, illness or frailty. These might include home-delivered meals or meals provided at local community centres. Check with your council to see what services are available.

AgedCareGuide.com.au/home-care

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It is recommended older Australians enjoy exercise once a day, eat a wide variety from the five food groups and limit intake of food and drink containing added sugar and salt, fat and alcohol. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources or browse their healthy eating information to ensure your plate is packed with everything you need to support your mental and physical health as you age. ◆ Cooking

programs and resources

and healthy meals for one or two people.

Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.

Your local community or Council may host cooking programs or lessons. Speak to your local Council or call or visit your local library to discuss events being held in your area and how you can get involved to help equip you with cooking skills and nutritional knowledge.

Specific cooking programs for older Australians can help improve the quality of life for participants through basic cooking lessons, nutrition education and social engagement. Programs such as the ‘Cooking for One or Two’ classes teach students how to make easy

Case study For 79-year-old Lorna, her journey with Meals on Wheels began six years ago when she needed some extra support after undergoing a serious operation. Nutritious meals delivered to her home each week by a friendly volunteer, have enabled her to remain living independently in her own home, while Meals on Wheels’ range of social programs have kept her socially active and connected to her local community. “Having good, nutritious food is a very important part of my life. As is knowing that Meals on Wheels are there and I am able to talk to someone.”

Home Care Guide 2021

The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. Lorna soon realised the iconic organisation is ‘more than just a meal’, also enjoying craft workshops, ‘Book Bus’ and many more social support programs through her local service. Accessing the Community Café has allowed Lorna to form new friendships, have meaningful conversations and keep socially connected with people from all walks of life. “I have made so many new friends and having each other around makes the world so much brighter. It is so important to know that we are all there to support one another.” Lorna also accesses her local service’s shopping bus which allows her to remain independent and buy

Nutrition Australia has a website dedicated to providing trusted nutrition advice to the community. It offers free advice to help keep you healthy as you age such as bone health, arthritis, constipation, healthy teeth and gums. The website also includes recipes and resources that can be downloaded and printed. Visit Nutrition Australia at nutritionaustralia.org. No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

her own groceries at the shopping centre each week. “If we didn’t have this service, the only way I could get to the shop would be in a taxi which is very expensive, or I’d need to wait for my family to be able to take me when they can, otherwise I just can’t go.” Lorna says before becoming a Meals on Wheels customer, she thought they only supported the community through delivered meals. However, now that she’s been using the service, she’s realised “It is actually all about the people – they treat us beautifully and are always there to help. I trust that Meals on Wheels will look after us and support us in living independently and well in our homes”. Case study provided by Meals on Wheels

Care At Home

Transport options Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

hinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the transport department in your State or Territory to find out what rules apply. As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer feel safe or comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence. If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a

walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit. Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space. There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit. Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility. Low floors and ramps allow easy, safe entry and exit of vehicles. There are also allocated spaces for wheelchairs and mobility scooters. The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees. Some States and Territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.  Local

councils and community groups

Many councils and community organisations provide a variety of transport options such as: ● Shopping transport, which may offer a group bus service that allows you and others to do your weekly shopping; ● Social transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing; ● Personal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people.

Many local councils, community organisations and private businesses provide a range of transport options if you are unable to drive or access public transport AgedCareGuide.com.au/home-care

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As well as local organisations providing services, such as your local church, Rotary or Kiwanis, many States and Territories have their own initiatives such as the Community Transport Program in New South Wales and the Queensland Government’s Community Transport Scheme. St John Community Transport Service operates on a national level. Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme. Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport. Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop‑off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going. Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers. In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Councils provide various transport services, so it’s best to check with

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them about what services are available to you in your community.

businesses can provide once off or ongoing services.

 Transport

Most private home care providers offer personal transport services, which can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.

as part of your package

To receive transport as part of your Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S). If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely.  Private

services

Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport

 Taxi

Subsidy Scheme

All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport. To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory. The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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Social support Staying connected and engaged to your social networks and community is an integral part of your health and wellbeing as you age.

ou can access social support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area. There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australian wide initiative helping Australians learn to connect with others digitally. The movement provides free courses to teach people how to use a range of technologies including Apple and Android products. Through Be Connected you can engage with family and friends online, find new friends, keep upto-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online.

If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about Be Connected this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist. It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).

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It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences. The Community Visitors Scheme is run by specific organisations who will make sure your volunteer is a good match, so make sure you include information about any special needs or circumstances. Volunteers are assigned based on urgency and suitability, not length of waiting time. For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au

Social clubs and activities Your council and community groups or organisations may host a range of

social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to. These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities  Hobby collecting (such as antiques or other items)

Help at home so you can do more of what you love! • Home Care Packages • Veterans’ Home Care • Self-Funded Care Practical, at-home daily living support tailored to you so you can live life to the fullest! Proudly serving the Western Sydney, Hills, Nepean & Blue Mountains regions since 1995.

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Getting involved in social clubs, activities or groups have a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life. You can chat with your local council to find social clubs activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes or classes in your community.

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Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older. Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure. According to the Australian Men’s Shed Association, “Men can just come and have a yarn and a cuppa if that is all they’re looking for.” Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and deliver a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

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The Association has collaborated with National, State, Territory and community services such as beyondblue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives. Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for. There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

Volunteering

You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.

Volunteering is a great way to stay active and connected to your community, while also helping other people.

Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of selfworth and social enrichment.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year.

Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health.

With more than 600,000 not-forprofit organisations across the country relying on the generous

Volunteering is a great way to stay active and connected to your community, while also helping other people Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. Call 02 6251 4060 or visit volunteeringaustralia.org for more information.

You can speak to your local council about what volunteering opportunities may be available.

Respite, a well-earned rest Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

or example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home. For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that

you care for, time to refresh or tackle the other tasks in life. With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.

Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include: ◆ Day care centres for half or full day respite AgedCareGuide.com.au/home-care

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◆ In home respite services for overnight, home and personal care services ◆ Activity programs and social outings in groups or one-on-one ◆ A break away from home with a support worker ◆ Respite for carers of people with dementia and challenging behaviours ◆ Respite in an aged care home or overnight in a community setting ◆ Respite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor activities, or holiday programs are also available through CBRC.

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To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life. All of the centres are staffed by qualified coordinators and experienced CBRC community workers. If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Accessing respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis. If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help

accessing those services. They can also help you access emergency respite options. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

A break for carers Statistics show that the wellbeing of carers is significantly lower than that of those not caring, so many carer support groups and the Government highlight the need for carers to remember to take the time to look after themselves. It is important to plan time away from your role as a carer. If you wish

Care At Home

to take this break or go away on holiday, where you cannot provide support to the person you care for, you can use respite services. In show of their support for unpaid carers just like you, who have a national estimated value of $60.3 billion each year, the Australian Government subsidises a range of aged care services including respite. Short-term and emergency respite, accessed through Carer Gateway, is funded by the Government, although there are also private providers that offer respite as part of their services.

Paying for respite When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs. Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part

of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting. If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional incometested fees. It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Access respite in your area If you’re choosing to pay for respite services yourself you don’t need a Government assessment and can

contact your preferred provider to access services. Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services. Contact My Aged Care on 1300 200 422 to arrange a free assessment. You can contact Carer Gateway on CarerGateway.gov.au or call 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find respite care near you that best meets the needs of you and the person you care for.

Gaining the right tools to get back in the shed David Atkinson is passionate about woodwork, especially working with timber. Six years ago, David helped start a men’s shed for the local church that the entire community now enjoys. But life became busy, as he cares for himself and his wife, Gillian, who lives with dementia, and he has not been able to enjoy some “me time” in the shed like he used to. Caring for someone is a big responsibility. To ensure you can continue in your caring role, it is important to take some time off to focus on your own health and wellbeing. Take a day to catch up with friends or attend appointments, or take a longer break knowing that your loved one is in good hands. David is currently on a Level 1 Home Care Package with South Australian

aged care provider, ACH Group, whilst Gillian is on a Level 2 package. “My wife and I enjoy living independently with the support of ACH Group services, such as cleaning and gardening, but having the respite service as well has been making a huge difference for us,” explains David. David said he and Gillian love spending time together, going for drives, and having a nice meal out, but he believes having quality time apart is also important for every couple. “It’s important to have some balance. Gillian goes out for two-hours each week and I believe it is good for her to have a break from me. She spends these hours doing what she wants and loves, and I know she is in good hands,” says David.

David Atkinson with his wife, Gillian, and their little dog, Spot. Photo: supplied David adds that even though he does not attend the shed he helped start anymore, he has been able to spend some time in the shed at home. “I have some hours now that I can either do the shopping and attend to home commitments with more tranquillity or I can get in the shed or in the garden, things I really enjoy.” For more information, visit achgroup.org.au.

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Support options With Australia’s growing ageing population and greater expectations of care services, there are now more support options available to you to help you to remain living at home than ever before.

n addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services.

Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider.

There is a large number of forprofit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators.

With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future, as well as how to go about accessing them, and with what help.

These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any stage of life with the delivery of services such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care such as dementia support and palliative care at home.

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In this section we explain a range of different support options including community supports, council services, Government funded initiatives and privately funded care options.

It is important to know what supports will best suit your needs now and into the future

Support Options

At-Home Aged Care

Now I’m getting help at home, I can focus on the things I love.

Sometimes a little help at home is all you need to stay independent and living on your terms. We make sure you get the most out of your Home Care Package. From household tasks, to helping with personal care, running errands and respite. We’re here to help.

1300 698 624 vmch.com.au 107

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Council services Depending on where you live, your local council can provide a range of supports to help you live more independently and engage with your community.

ome councils are approved providers to deliver the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. They also run services, activities and events for local senior residents outside of Government funded supports. Federal and State Governments often delegate critical service delivery, like home care services, to local councils. In many cases, councils are the first point of contact for older members in the community, even more so in rural and regional areas. Councils have a strong connection with their local community and providing basic home care supports is one way they do this.

Services run by local councils can include:  Free

community buses or subsidised transport

Many Councils offer free or low-cost taxi trips for seniors and their carers around the community including to local shopping centres.  Men’s

sheds

Men’s sheds are places where men, young and old, can work on projects, such as fixing or building furniture, at their own pace in their own time, while enjoying a cup of tea and a chat with other men in the community. They aim to improve health and wellbeing of men by providing a friendly and inviting space for them to connect with others.

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 Clubs Local Senior Citizens and Probus clubs provide a relaxed environment where retirees and older residents can enjoy the company of others and participate in a range of social activities. Similarly, Rotary and Lions Clubs can be a great way of meeting new people and becoming more involved in your community. Contact your local council to find your closest club.

Councils recognise that they are often the first point of contact for older members of the community  Food

services

While many councils provide Meals on Wheels services under Government funded programs, some council also have their own food or meal services. They may offer weekly Centre Based Meal Programs, aimed to provide isolated elderly residents the opportunity to have a healthy, low-cost meal while interacting with other members of the community. The Council may also provide free transport to and from the program.

Some Councils provide a weekly, fortnightly or monthly shopping list services for older people, where staff will take your shopping order, purchase the goods for you and deliver the items to your home for a small fee.  Community

activities

Councils are a great first point of contact if you are looking to be more involved in your community, meet new people or learn a new skill. Local councils hold an array of activities at community centres, such as fitness groups, bridge clubs, dance groups, computer lessons and art/ craft groups.  Home

and mobile library services

Many local libraries in council areas operate a home delivery service or mobile library. They often work with local volunteers to provide a free delivery service to seniors who have difficulty visiting their local library. Items are selected to meet each customer’s individual needs and delivered directly to their door. Mobile libraries visit residents in their local area. Generally a bus will drive around the council on a roster to be at set locations on specific days allowing residents to borrow library items close to home.  General

services

Some councils provides services to help make day-to-day living that little bit easier. They may offer assisted household bin services to help residents who are unable to physically move their bins to and from the kerbside. Some Councils have set up a network of designated, free to use power points for people to safely recharge the battery of their electric mobility device. Services like the above may differ from council to council, so get in touch with yours to see what services are available to you.

Support Options

Government funded supports The desire of many older Australians to remain independent and continue to have choice and control has driven much of the Government’s home and aged care reforms of recent years.

hrough its Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program, the Government supports seniors to stay in their community for longer and help them to live independently for as long as possible in their own home.

However, after six months, you decided you’d also like to allocate some of your funding to gardening and home maintenance services. The CDC model gives you the ability to discuss these options with your current provider, or find another provider to deliver this as part of your HCP.

The supports you will be able to access vary, depending on your needs and circumstances. Assistance is available across a range of levels, from basic supports under CHSP to more intensive support with HCP.

Under the model, all funding is allocated directly to you, the consumer, rather than the service provider. This makes it easier to change providers if you wish.

Choice and control Known as the Consumer Directed Care (CDC) model you or your loved one now have more choice and control over who delivers the care you have been approved for.

This doesn’t mean the money will go into your bank account. The Government funding is still paid to an approved provider for them to pay carers and other bills. It simply means the packages are portable and if you decide to change providers, any unspent funds will move with you.

The supports you will be able to access vary, depending on your needs and circumstances So if you or your loved one move to a different area that your current provider doesn’t service, or if you’re not happy with your provider, you will also be able to take your HCP with you and choose a new local provider.

CDC means having the choice to:  Have more say in the care and services you access, how it is delivered and by whom  Develop your own care plan with your service provider  Determine how much involvement you want in managing your HCP  Have more understanding about how your HCP is funded and how these funds will be spent  Monitor your HCP to determine whether it still meets your care needs For example, you have been approved for a Level 2 HCP and would like to receive personal care and meal preparation assistance. AgedCareGuide.com.au/home-care

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Commonwealth Home Support Programme Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

f this sounds like you, you may be best suited to home care supports offered through the Government’s entry level Commonwealth Home Support Programme (CHSP). The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing a setback and need

short-term support to help you get back on your feet. If you need support to live independently at home or remaining socially active in your community, the CHSP can be a great home care option. The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities. There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs. The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:

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 Transport  Domestic help such as house cleaning and laundry  Personal care such as help with showering, dressing and undressing  Home maintenance such as changing light bulbs and gardening  Home modifications such as installing a grab rail  Aids and equipment such as shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health

Every service you receive should benefit you positively and target your individual needs  Social support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level of personal care. CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that. Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could be different forms, like in an ongoing support capacity or short term assistance for recovery after an accident or illness.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you.

Support Options

Caring for people from diverse backgrounds • Government Funded Packages • Dedicated Care Advisor • Transfer from another provider • Social Support Group Outings

Gardening Home Help

Transportation

Cleaning

Shopping

Nursing Care

Meal Preparation

Personal Care

Respite

Case Management

Social Support

Medication

Equipment & Home Modification

Allied Health including physiotherapy and podiatry Our clients are diverse in language and culture and we tailor our care to suit their needs. Our staff are multi-lingual and we also offer translation services. Government funded or self funded packages available. 31-41 Elizabeth Street, Bayswater VIC 3153 Visit our website: accenthomecare.org.au or email us at: homecare@accenthomecare.org.au A division of TTHA

Call us on: (03) 8720 1338

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Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs. More information on HCPs can be found on page 112 and eligibility and assessments on page 118. If you find yourself in the situation where you have an urgent need

for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed. It is important to note that this is only approved in exceptional circumstances and is only offered for a limited time until an

assessment can be organised to discuss and plan long-term care options. The services you can generally expect to receive if you require urgent care include nursing, personal care, meals and transport.

Home Care Packages If your care needs are more than entry-level, you may be eligible for home care services and supports through one of the four available levels of Home Care Packages (HCPs).

hese packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible. It’s important to keep in mind when looking into HCPs that access to any level of support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S)

(see page 118) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs Level 2 – s upporting people with low level care needs Level 3 – s upporting people with intermediate care needs Level 4 – s upporting people with high level care needs This assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels

of HCP on offer that is best suited to your situation now. Your HCP may include services and support with daily tasks such as: ◆ Personal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication ◆ Meal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, as well as assistance with feeding ◆ Continence management, these supports can range from supplying and supporting you to use continence aids and appliances ◆ Mobility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure‑relieving mattresses

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Support Options

◆ Nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services ◆ Transport and personal assistance includes assistance with shopping, visiting health practitioners and attending social activities ◆ Housekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away. You will be placed on a waiting list with packages distributed when they

become available based on priority and how long you have been waiting. Once you have been notified that a HCP is available for you, it will be up to you to find a service provider to deliver your home care services. You can read more about ‘Choosing a provider’ on page 122.

Special needs and supplements To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP. The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include: ◆ The Dementia and Cognition Supplement

Community Support Inc. provides personalised and professional home care services to help you live Your Life. Your Way.

HCPs are designed to help you be supported to remain living independently in your own home for as long as possible ◆ The Veterans’ Supplement ◆ Oxygen Supplement ◆ Enteral Feeding Supplement ◆ Viability Supplement ◆ Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

Community Support Inc are the South Australian experts in delivering one‑to‑one in‑home and community‑based support to hundreds of South Australians every day. We provide personalised and professional home care services so that you can live at home longer, doing all the things you love every day. As a registered Aged Care Home Care Packages provider, we can help you plan and co‑ordinate the services you may need to help you live Your Life. Your Way. To find out more contact us today! Telephone 08 8429 1200 Email hello@csisa.org.au Or via our website csisa.org.au

csisa.org.au AgedCareGuide.com.au/home-care

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Advertorial

Empowering independence at home As they grow older, many people want to stay living in their own home, but may not be aware of the services available to empower them to remain independent. However, it is important to know that there is help available in the form of a Home Care Package. A Home Care Package is a Government funded coordinated plan of services to help you live more independently. There are four package levels available ranked from basic care needs to high-level care needs. Depending on your care requirements, an aged care assessor will determine the best level package to meet your current needs. You then choose a service provider who will tailor a package of services for you.

Janette’s story In the case of Janette Evans, having a Home Care Package has empowered her to remain independent whilst living in her own home. Janette currently lives on her own in the Macarthur region of Greater Western Sydney.

After she endured five small strokes and having arthritis, her balance and body function have been affected. Because of this, Janette is limited in her ability to complete some general duties around her home, including cleaning and gardening. Realising she needed extra help, Janette applied for a Home Care Package. Acquiring funding for a Level 1 Home Care Package, Janette has been empowered with new independence.

Choosing the right care provider is crucial to maximising your Home care Package funding and tailoring a plan of services to meet your needs. “Because of my arthritis, I can’t grip properly, so I need help with my cleaning and gardening,” Janette explains. “Having a Meditech support worker come to my home every week has been amazing. They do a thorough job. My house is clean, and my garden is maintained. I am so happy with all my services.”

Tailored plan Whether you are currently living in your own home like Janette, in a retirement village, or residing in an independent living unit,

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a Home Care Package will support you to continue to live independently for as long as you are able. Choosing the right care provider is crucial to maximising your Home Care Package funding and tailoring a plan of services to meet your care needs. Meditech Staffing is here to help. As an experienced and widely respected approved home care provider, Meditech has an outstanding team of people whose commitment and dedication underline our distinctive clientfocused service delivery. “Anything I have needed, Meditech has gone above and beyond to assist me,” Janette continues. “I cannot speak highly enough of their staff. As I get older and require more services, I am very confident that I can rely on Meditech to support me and provide me with the help I will need.”

Support Options

Maintain your independence in your home.

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Support Options

involved you want to be in managing your care and set boundaries with your provider on what they should be covering.

Self-managing your Home Care Package The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by self-managing your Home Care Package. Rather than have a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself. And you have every right to exercise that freedom. Some people find that they have more choice and control over their HCP when they are self‑managing it.

Case Study Bruce, 68 and Beryl, 76 met on stage when they were both professional singers performing in opera companies. Happily married for 29 years, it came as a shock when Bruce was diagnosed with Parkinson’s Disease ten years ago. As Bruce’s primary carer, Beryl eventually realised she needed some help to support him and his needs. When Bruce was approved for a Home Care Package, the couple enlisted a traditional aged care provider but found they were not receiving value for money. Upon discovering self management and Mable, Beryl says she was amazed to find that the fees were much lower and they could choose the support workers themselves.

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Additionally, people who selfmanage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services. When you self-manage your HCP, you get to choose your provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. The important thing to remember is self-managing your supports doesn’t mean you will be all alone. Your provider will still be assisting you with making sure your care plan is met. You also get to decide how “Compared to my previous provider, I was able to get far more hours of care because of the lower administration fees,” Beryl explains. “Bruce uses Mable for general support. He’s had the same support worker for two years who was a nurse in Britain for 22 years, is super helpful and has a vast amount of medical knowledge.” Another worker is a stand-up comedian, comic and musician who sees Bruce on weekends for social activity and entertainment. “I will come home and see Bruce smiling from ear to ear with his face lit up,” Beryl says. “They will have a jam session all day and run their own comedy scripts.” Bruce’s condition has meant he has challenges speaking and Beryl asks that his support workers communicate intelligently with him.

Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and support you through the selfmanaging process. When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself. By its very nature, self-management does require some involvement. In some cases, you may ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

Beryl says, “He is a linguist with a master’s degree who enjoys music and good quality conversation.” Beryl adds that Bruce’s team of support workers makes a meaningful contribution to his life. “There is general respect and trust and we have a good relationship with the workers. They always show up on time, we have good communication and Bruce gets the help he needs as well as the support he wants.” Case study provided by Mable. Visit mable.com.au to find out more.

Support Options

Accessing self funded supports A range of home support options are funded by the Australian Government through the Commonwealth Home Support Programme (CHSP) and Home Care Package program (HCP), however, assessments and waitlists could play a part in preventing you from accessing the support you need right now.

epending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs. If you are looking to access privately funded home care – or a ‘fee-forservice’ care option – it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation. The benefit to this is that you can access whatever services you want, for however long you want, whenever you want. The other big benefit is that you don’t need to meet the Government’s eligibility criteria, and there is generally a limited wait time. Privately funded supports are a great option if you: ◆ Have been assessed and approved for Government funded support, but there is no package available and you have been placed on the waitlist ◆ Have been found ineligible for Government subsidised services ◆ If you have immediate short term care needs ◆ Can afford to pay for your own care needs without Government subsidy/support ◆ If you receive Government subsidised support, but would like to top this up with additional self-funded services

The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs including personal care, housekeeping and home maintenance, shopping and meal preparation, nursing care, transport and social support.

Do your research Often providers charge an hourly fee for their private home care services, and have no lock-in contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs. While many providers offer privately funded in home care this way, it is important that you do your own research and ask any provider to explain their charges and contracts before agreeing to access their services. Some providers only accept clients approved for care by My Aged Care. A lot of people that turn to privately funded home care supports experience flexibility and continuity with the services they receive. Additionally, you are able to book home care services on short notice and there is more freedom around the services you choose. Private home care can also be a good in between intervention while waiting for other home care services, it can give you and your carers and family members peace of mind that you will be receiving care when you need it.

Some people may access private home care services to fill the gaps between waiting periods for other Government funded services Common services people privately fund include personal care, transport to and from appointments, palliative care, and interstate travel assistance.

Fill the gaps You can receive the same services that are available through Government funded home care, however, you don’t have to worry about Government funded budgets or timelines. You are also able to decide when and for how long you receive care. Some people may access private home care services to fill the gaps between waiting periods for other Government funded services. Just like Government funded home care, private home care also has a focus on Consumer Directed Care (CDC), putting more control into the hands of the consumer around the services they want to receive. AgedCareGuide.com.au/home-care

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Planning and Managing Supports With the amount of home care providers and services available, finding support that best meets your needs may be daunting at first and there is a lot of information and options out there to consider.

o help you stay home for longer and live independently, Government funded and private support is available to help you navigate your needs, goals and preferences. In this section we outline what is involved in a home support assessment, and what to do regarding any concerns you have about the support you receive, including reviewing your needs and supports. Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier. It is important to be aware of options available if you are on a waitlist to receive Government support or if you are considering moving into an aged care facility. Reviewing the support you receive to identify when extra support may be needed – now or in the future – will be beneficial in order to maximise your experience with home care services.

Eligibility and assessment Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment. Any form of Government subsidised home care is only available to you if you are aged over 65 years, or over

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50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care (see more on page 117). Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports. The first step to take, when you’re considering Government supports, is to contact the My Aged Care contact centre on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask

you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register. If you require an interpreter for the assessment or have any difficulties with communication, it’s important to let My Aged Care know when you speak to them to arrange the assessment. Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S for you. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs,

Planning and Managing Supports

The aged care assessment is all about making sure that the service you receive is the one that is best for you and helping you to live in your own home independently for as long as possible.

that can help make the assessment process as seamless and smooth as possible.

The meetings is generally held in your own home or in hospital, by a health professional such as a doctor, nurse, social worker or health professional such as an occupational therapist, to talk with you about your needs to help determine what support option is right for you.

Some ideas include:

There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

Preparing for an assessment The assessment for CHSP and HCP are very similar. The assessor will ask you a number of simple questions, which will help them gauge what supports best suit your current care needs. Topics you can expect to cover during your assessment include:  Your medical history  Your living arrangements  Your support network  Supports you are already receiving  Cognitive and behavioural functions and how you are going with completing daily tasks around the home  Any health/lifestyle concerns  Any other issues you may be concerned about Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather,

 Gather information and referrals from your GP or other health professionals  Note any specific needs, goals or preferences you have that may help in developing an appropriate support plan  Write down any questions you may have about services or the process While the assessment is primarily focussed on the assessor asking you questions about your life and care, it is also an opportunity for you to ask any questions that you may have such as:  What services are available in your area?  Are there any support services for your carer  How much financial assistance you can receive?  What are your rights and responsibilities during the assessment process?  What culturally appropriate services are available in your area?  Who to contact if you have any questions after the assessment has finished? Following the assessment, the assessor will discuss with you the result of their assessment and what services and support is available in your area to help you achieve your goals and receive the care you need. While they cannot make recommendations on specific

providers, they can offer advice and support in accessing care. After your assessment, you should be given a referral code that you will need in order to access the services you have been allocated once you have been approved for the CHSP or when a HCP becomes available. Make sure you ask for the referral code if you haven’t been given one.

Home care costs Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone. The cost of home care can vary depending on the level of care you need, the services you want and the provider you choose. The CHSP and HCP program are subsidised by the Australian Government but you are expected to contribute to the cost of your care if you can. Any fees or charges from your provider are discussed and agreed upon before you commence services with them. If you are unable to contribute to the cost of your services due to financial hardship, there is assistance available. For more information about supplements go to page 116. Private home care providers operate on a fee‑for‑service basis and you are required to pay the full cost of your care. Home Care Package funds are administered by your service provider on your behalf. All services provided to you must be within your budget, unless additional contributions are agreed upon. It’s important to keep track of your budget and how funds are AgedCareGuide.com.au/home-care

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being spent across the services you receive. Your provider must provide monthly statements that outline charges for care and services, administrative and case management costs from your provider and any leftover balance that will be transferred over to the following month.

Care agreement Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Home Care Agreement. The Home Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver. Part of the Home Care Agreement is your care plan. This should detail the types of services you will receive, who will provide these services and when, where these services will be provided, as well as any individual goals you would like to achieve. Your service provider will work with you to create a care plan that best meets your needs and circumstances. Your agreement should also include any conditions for terminating services with the provider, such as exit fees and notice periods.

Who can help?

Financial consultants

As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around and taking care of all of the paperwork and documentation.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into and how that money is spent.

Placement consultants Placement consultants can assist you and your family in making the right aged care decisions for you. A consultant can guide you through the process, costs, options, and identify appropriate quality care. Consultants cover a wide range of roles and responsibilities on your behalf. They will consider individual preferences, like medical, cultural, religious or family needs, when finding a home care provider. Visit AgedCareGuide.com.au or call 08 8121 3715 to get help from a professional placement consultant to find suitable home care options near you.

Visit AgedCareGuide.com.au for more detailed information or to find a financial consultant who can help you.

Case management A case manager can help identify and implement health and social care services to optimise your health, quality of life and active participation in the community with a short or long term focus. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Visit AgedCareGuide.com.au for more detailed information or to find a case manager who can help you manage your supports.

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Planning and Managing Supports

Priority and waitlists With more Australians choosing to age at home over recent years, the demand for Home Care Packages (HCP) has increased, which means that while you may have been assessed and approved for a package, you may still need to wait to access it.

ll Government funded HCPs are managed through a national Government funded pool – meaning that once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances, as well as the time you have been waiting for care since your assessment. Currently across Australia, there are more than 100,000 people waiting to access a Government funded HCP, with some recipients facing a wait of more than 12 months.. If you have to wait to access your approved package, like many other older Australians, it is important to be aware that there are still a number of options available to you to ensure that you receive the care you need as quickly as possible. Some more easily accessible interim care options to consider include: ◆ CHSP services – if you have been found eligible for a HCP but there are no packages available you may be allocated a CHSP while you wait. (see page 100 for more information on CHSP services)

◆ Community/Council services – depending on where you live, there are a number of options that may be available to you through either your local community – like the church – or even through your council. ◆ The support of friends and family – many older Australians rely on the care and support of their loved ones, sometimes

even on top of the official home care they are eligible for. It is important to remember though that depending on your care needs, relying on family and friends can be tough on them especially for long periods of time. (Read more about informal supports on page 92) ◆ Private home care – if you can afford to pay for your own care for the time you are expected to wait to access your approved HCP, this is a great option. You can pay to receive the services that you need for as long as you need (see page 117 for more information on private home care) ◆ Accepting a lower level HCP – while waiting for a Level 3 or 4 HCP, you may be able to temporarily access a Level 1 or

2 package instead. Doing so will not lose you your place in the waitlist for your approved higherlevel package. Once you are at the front of the HCP queue and a package is assigned to you, you can begin to receive care from the provider of your choice. From the date your package is assigned, you have 56 days to find a provider and commence services. You have 84 days to start receiving care or the package will be returned to the national pool and assigned to the next person in the queue. If you’re struggling to find a provider you can request an extension. If you require urgent care and can’t wait, you may be eligible to receive temporary home care services before an assessment takes place. Call My Aged Care on 1800 200 422 to find out more. AgedCareGuide.com.au/home-care

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Choosing a provider Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

ou may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers: ◆ In this Home Care Guide, there is a directory listing providers included by State and Territory in the Resources section of the publication ◆ Online on AgedCareGuide.com. au/home-care ◆ On the Government’s My Aged Care Service Finder located on myagedcare.gov.au ◆ B y contacting My Aged Care on 1800 200 422 It’s important to be prepared before meeting or speaking with a potential

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provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home. When considering a potential provider take your time to do some research: ◆ Look at the provider’s website, social media pages and online reviews ◆ Check out their credentials such as quality certifications and industry awards ◆ Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/ compliance-information/location When you call a potential provider for the first time pay attention to how they answer your call. Is staff friendly and happy to answer your questions or are they rushing you to get off the phone? Questions to ask potential providers could include: ◆ How long have they been operating? ◆ Will you have a dedicated care manager? ◆ Can you choose who is going to provide certain services? ◆ Where and when will they provide your support? ◆ What costs are associated with their services? – What are the hourly rates? – Do they charge exit fees? If so, how much? How much notice do you need to give? – Do they charge case management fees? – Will there be any out-of-pocket expenses, like travel fees?

It’s a good idea to discuss your wishes and options with your family and support networks ◆ How often will your plan and the services you receive be reviewed? ◆ How are they different to other service providers? What is their point of difference? ◆ Are their staff qualified? Do they have police checks? ◆ Do they have an understanding of and experiences with supporting people from different cultures and backgrounds? ◆ What checks do they complete to ensure quality of service? ◆ Do they offer private as well as Government funded services? ◆ If they have past or present sanctions, how did they deal/are dealing with them? ◆ What is the process for, and how do they handle, complaints? When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions. Once you’ve decided on a provider, make sure you receive a written agreement outlining your services and associated cost before support services commence Read more about the Care Agreement on page 120.

Resources – State

South Australia useful phone numbers & websites Organisation

Phone

Website

Aged Care Quality & Safety Commission

1800 951 822

Aged Care Quality & Safety Commission

Aged Rights Advocacy Service

1800 700 600

Aged Rights Advocacy Service

Carer Gateway

1800 422 737

Carer Gateway

Carers SA

08 8291 5600

Carers SA

132 300

Centrelink – Older Australians Line

Centrelink – Older Australians Line Commonwealth Respite and Carelink Centre

1800 052 222

Commonwealth Respite and Carelink Centre

COTA SA

08 8232 0422

COTA SA

Department of Veterans' Affairs

1800 838 372

Department of Veterans' Affairs

Legal Services Commission of SA Legal Helpline

1300 366 424

Legal Services Commission of SA Legal Helpline

132 011

Medicare

Medicare My Aged Care

1800 200 422

My Aged Care

National Continence Helpline

1800 330 066

National Continence Helpline

Resources

National Dementia Helpline

1800 100 500

Office of the Public Advocate (SA)

08 8342 8200

Older Persons Advocacy Network (OPAN)

1800 700 600

Public Trustee (SA)

08 8226 9200

Public Trustee (SA)

131 450

Translating and Interpreting Service

Seniors Card SA Seniors Health Card South Australia Retirement Villages Residents Association (SAVRA) Translating and Interpreting Service

National Dementia Helpline

Office of the Public Advocate (SA)

Older Persons Advocacy Network (OPAN)

• Terms and Definitions 1800 819 961 Seniors Card SA 132 300 Seniors Health • Useful phone numbers andCardwebsites 08 8232 0422 South Australia Retirement Villages Residents Association (SAVRA) • Retirement and Home Care listings

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Resources

How to read the directory tables The Resources section of this guide includes a selection of retirement village operators and home care service providers for each State and Territory. Refer to the directory contents on page 125 for detailed page numbers for each section. You’ll find useful phone numbers at the start of each section, followed by the Retirement Villages table and Home Care Services table.

Retirement Villages The Retirement Villages listed in the tables have provided DPS Publishing with information related to their village and the services they offer. The list gives an overview of villages by operator and includes location and contact details as well as the type of accommodation and a range of features indicated with icons. The inclusion of an icon in any of the service columns indicates that the Retirement Village operator indicated to DPS Publishing that this service was, in their opinion, available, provided or offered. The absence of an icon in any of the service columns does not imply that this service is not provided at the village. Icons used within the Retirement Villages tables are:

W ILUs U Serviced Apartments V Supported Living X Deferred Management Fee T Co-Located Aged Care

a Coded Keypad Entry H Dining Room P Hair & Beauty Salon r Hotel Services E Personal Care

K Restaurant or Café F Small Pets p Village Bus L Village Centre d Boat Storage

f Caravan Storage y Bowling Green I Swimming Pool The Advert page

number refers to the advertisement for this organisation elsewhere in the publication.

Organisation Name 1

1800 111 111

Organisation Name 2

0000 0000

1–4

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

For a more extensive list of Retirement Villages search the website YourRetirementLiving.com.au or for more information on a chosen Retirement Village, type the associated Web ID numbers featured in this directory, in the search field on YourRetirementLiving.com.au

• •

• • • • • • • • • • • • • • • • •

Advert Web Notes Page ID 000 23456 12345

Home Care Services The Home Care Services table gives an overview of providers choosing to promote their services with DPS. Listed in alphabetical order, the table displays contact details for each provider and the types of services they offer. The number(s) in the ‘Home Care Packages level’ column indicates the level of care this organisation can provide if you have been allocated a Home Care Package (HCP). 1–4 means the full range of HCP levels are supported. There is an indication whether the provider delivers subsidised services under the Commonwealth Home Support Programme (CHSP) or privately funded services, as well as the types of services they can provide. The ‘Web ID’ number can be used as a unique identifier to find out more information about the provider on AgedCareGuide. com.au/home-care. You can enter the ID number into the search bar on the top right hand side of the website to view the full profile and range of services of the provider. Visit AgedCareGuide.com.au/home-care for a complete list of services available near you.

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Home Care Guide 2021

Resources

Directory Contents How to read the directory tables. ........................................................ 124

Resources – South Australia........................................................... 157-166

Directory Contents................................................................................................. 125

Useful phone numbers & websites............................................................... 157 Retirement Villages listings......................................................................... 158-164 Home Care listings. ........................................................................................... 165-166

Abbreviations............................................................................................................... 125 Terms and Definitions........................................................................................ 126 Resources – Australian Capital Territory......................... 127-130 Useful phone numbers & websites............................................................... 127 Retirement Villages listings......................................................................... 128-129 Home Care listings. ...................................................................................................... 130

Resources – New South Wales..................................................... 131-144 Useful phone numbers & websites............................................................... 131 Retirement Villages listings......................................................................... 132-140 Home Care listings. ........................................................................................... 141-144

Resources – Northern Territory.................................................. 145-146 Useful phone numbers & websites............................................................... 145 Retirement Villages listings.................................................................................... 146 Home Care listings. ...................................................................................................... 146

Resources – Tasmania............................................................................ 167-173 Useful phone numbers & websites............................................................... 167 Retirement Villages listings......................................................................... 168-170 Home Care listings. ...................................................................................................... 173

Resources – Victoria. ................................................................................ 174-186 Retirement Villages listings......................................................................... 175-180 Home Care listings. ........................................................................................... 181-186

Resources – Western Australia.................................................... 187-191 Useful phone numbers & websites............................................................... 187 Retirement Villages listings......................................................................... 188-190 Home Care listings. ...................................................................................................... 191

Index....................................................................................................................................... 192

Resources – Queensland..................................................................... 147-156 Useful phone numbers & websites............................................................... 147 Retirement Villages listings......................................................................... 148-155 Home Care listings. ...................................................................................................... 156

Abbreviations A/Living........................................................... Assisted Living

Grv................................................................................... Grove

Pg. ...................................................................................... Page

AC............................................................................ Aged Care

HC...........................................................................Home Care

Pk........................................................................................ Park

ACAT/S.................. Aged Care Assessment Team/Service

HCP.................................................. Home Care Package(s)

Pl....................................................................................... Place

ACS........................................................ Aged Care Service(s)

HCP 1..................................... Home Care Package Level 1

Prog. ...................................................................... Program(s)

Advert............................................................ Advertisement

HCP 2..................................... Home Care Package Level 2

Pt. ............................................................................. Port/Point

Apts...................................................................... Apartments

HCP 3..................................... Home Care Package Level 3

R/Estate................................................... Retirement Estate

ATSI................................ Aboriginal, Torres Strait Islander

HCP 4..................................... Home Care Package Level 4

R/Living...................................................... Retirement Living

Aust.............................................................................Australia

HL .................................................................... Healthy Living

R/Resort.................................................. Retirement Resort

CALD......................... Culturally and Linguistically Diverse

Hosp............................................................................Hospital

R/Village.................................................. Retirement Village

CC................................................................ Community Care

HS................................................................ Health Service(s)

RAS........................................ Regional Assessment Service

CDC.............................................. Consumer Directed Care

HSS............................................... Home Support Service(s)

Retire Com’ty................................ Retirement Community

CHSP.........Commonwealth Home Support Programme

I/Living.................................................... Independent Living

Retire Est................................................ Retirement Estate

Com’ty. ................................................................ Community

IBC............................................................. Inside Back Cover

Retire.................................................................... Retirement

CS...................................................... Community Service(s)

IFC. .......................................................... Inside Front Cover

RL. .............................................................. Retirement Living

Ct...................................................................................... Court

ILU..............................................Independent Living Unit(s)

RLUs................................................ Retirement Living Units

Ctr. ................................................................................. Centre

Indep. ................................................................ Independent

RV............................................................. Retirement Village

D..................................................................................... Divider

L/style, LS.................................................................... Lifestyle

Serv..................................................................... Service(s)(d)

Dem......................................................................... Dementia

LGA. .............................................. Local Government Area

Sthn. ........................................................................ Southern

Dis............................................................................. Disability

LGBTIQ.............................................Lesbian, Gay, Bisexual,

STRC............... Short-Term Restorative Care Programme

Dist................................................................................. District

Transgender, Intersex, Questioning

Super............................................................Superannuation

DVA.................................. Department of Veterans’ Affairs

Metro................................................................ Metropolitan

Supp. ...................................................................... Supported

Est. .................................................................................. Estate

Mt....................................................................................Mount

TCP................................................ Transition Care Program

Estn.............................................................................. Eastern

NESB........................... Non English Speaking Background

VHC..................................................... Veterans’ Home Care

Fac................................................................................. Facility

Nthn...........................................................................Northern

Vlg.................................................................................... Village

Gdns.......................................................................... Gardens

OBC....................................................... Outside Back Cover

Wstn............................................................................ Western

YourRetirementLiving.com.au

AgedCareGuide.com.au/home-care

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Resources

Terms and Definitions Aged Care Assessment Team/Service (ACAT/S) – Assess and approve older people for Australian Government subsidised aged care services. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Boat Storage – Any resident can store at least one boat on site at the retirement village. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance at an aged care facility. Prior assessment by an ACAT/S is required. Bowling Green – Fully maintained and operational bowling green for regular use at a retirement village. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Caravan Storage – Any resident can store at least one caravan on site at the retirement village. Care Plan – Developed by the service provider delivering your care and outlines care needs and instructions on how these needs will be met. CHSP – Commonwealth Home Support Programme, a Government initiative funding in home or centre based care services. Coded Keypad Entry – Electronic Keypad or Scanner to ensure that only village residents and nominated persons can enter the site. Co-located Aged Care – An aged care facility is located on site of a retirement village. Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Deferred Management Fee – A deferred management fee is the amount a village operator deducts from the resident’s refund when they exit the village and is specified on the entry agreement or contract. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Dining Room – There is a communal dining room in the retirement village where meals are provided on a daily basis. Domestic Assistance – Help with tasks at home such as cleaning, dishes, washing clothes, ironing, minor meal preparation, changing bed linen. Donor Funded – The price or entry contribution of a dwelling in a retirement village, paid by a resident which may be subsidised by a not-for-profit organisation.

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Hair & Beauty Salon – A dedicated room in a retirement village that is regularly staffed to provide hair &/or beauty services. Home Maintenance/Gardening – Assistance with jobs in and around the house such as replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Hotel Services – The services that you would expect at a four star hotel but delivered in your retirement village. Services may include fresh linen daily, cleaning, laundry and meals delivered to the room, on a fee for service basis. Independent Living Unit (ILU) – Sometimes referred to as a villa and located in a retirement village setting. Lease – Residents purchase a long term contract for a dwelling with the right to use common areas and facilities at a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Licence to Occupy – Residents purchase a licence agreement for a dwelling with the right to use common areas and facilities at a retirement village. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. Medication Supervision – Service provider attends the client’s home to assist in dispensing medication. NESB – Services offered to older people a Non-English Speaking Background (NESB) and their carers. Palliative Care – A nurse will visit you at home to deliver end of life care services such as dispense medication, wound management, convalescent care and pain management. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. May be a Government funded of self-funded service. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person’s home. Privately funded services – Services delivered on a fee for service basis. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation – An ILU, unit, apartment or villa available for rent in a retirement village.

Resident Committee – Residents of a village elect volunteers to be on a Committee that will uphold their interests and engage with administrators in the village. Resident Funded – Funded by the resident who ‘purchases’ their dwelling under a tenure arrangement, also contributing to the village’s capital infrastructure and ongoing management costs. Respite – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Restaurant/Café – Fully serviced restaurant within the retirement village or café available for at least one meal per day. Serviced Apartment – Usually one or two bedroom accommodation in a retirement village providing residents with some domestic and ‘hotel’ like services on a fee for service basis. Small Pets Welcome – Residents are able to a bring small, non-intrusive pet to live with them in the apartment, unit or villa in a retirement community. Social &/or Recreational support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Strata Titled – This allows for individual ownership of part of a property (called a ‘lot’ and generally an apartment or townhouse), combined with shared ownership in the remainder (called ‘Common Property’ ie foyers, driveways, gardens). Superannuation – A compulsory retirement savings account that can only be used to fund an individual during retirement. Supported Living – Supported living communities offer accommodation and care to residents on a fee for service basis, often up to high level care needs. Swimming Pool – A permanent swimming pool available for water activities, classes and casual swimming. Transport – Organising or providing transport services such as bus, taxi, private car etc. to activities away from the village. Village Bus – Bus at the retirement village available to take residents to specific locations regularly. Village Centre – A dedicated building or large room where residents can congregate, meet and have functions. Web ID – The unique number allocated to a retirement village or home care service by DPS. Use this number to find additional details about the village on YourRetirementLiving.com.au or home care service on AgedCareGuide.com.au/home-care.

Home Care Guide 2021

Resources – Australian Capital Territory

AUSTRALIAN CAPITAL TERRITORY

Australian Capital Territory useful phone numbers and websites Advocacy ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 adacas.org.au Carers ACT 02 6296 9900 carersact.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au COTA ACT 02 6282 3777 cotaact.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Abuse Prevention Referral and Information Line (APRIL) – ACT 02 6205 3535 dvrcv.org.au/ older-persons-abuse-preventionreferral-and-information-line-april Older Persons Advocacy Network (OPAN) 1800 700 600 opan.com.au

Cultural Partners in Culturally Appropriate Care (PICAC) 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans' Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Australia Hearing 13 44 32 hearing.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Access Canberra (Fair Trading) 02 6207 3000 accesscanberra.act.gov.au/ app/home Legal Aid ACT Helpline 1300 654 314 legalaidact.org.au/ contact-legal-aid Public Advocate of the ACT 02 6205 2222 hrc.act.gov.au/public-advocate The Public Trustee and Guardian ACT 02 6207 9800 ptg.act.gov.au

Other ACT Retirement Village Residents Association 0407 288 249 Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Retirement Living Council 02 9033 1900 propertycouncil.com.au/Web/ Membership/Divisions/RLC_Division Seniors Card (ACT) 02 6282 3777 actseniorscard.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering ACT 02 6251 4060 volunteeringact.org.au

AgedCareGuide.com.au/home-care

127

Retirement Villages – Australian Capital Territory Features

Organisation

Village Name Physical Address

Extras

ILU s/V il Ser las vic ed Ap Sup art po me rte nt dL De ivin s fer red g Ma Pur nag cha e se and ment Co -Lo Fee E ntr cat y ed Co Ag de e dK eyp d Car Din e ad ing En Ro t r om y Ha ir a nd B Ho eau tel ty S Ser alo vic Per n e s s on al C Re are sta ura nt/ Sm Ca all fé Pet sW Vill elc age om Ce e Vill ntr e age Bu s Bo at Sto r age Ca rav an S tor Bo wli age ng G Sw r e en imm ing Ad v Po o Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Adria Care Adria Care 89 Fremantle Dr, Stirling 2611

2T a

02 6288 0198

ID 12857

Brindabella Court Downer 59 Melba St, Downer 2602

1800 457 255

ID 12866

FLp

St David's Close Red Hill 167 La Perouse St, Red Hill 2603

1800 457 255

ID 12868

02 6162 5888

BaptistCare Yarra Rossa 1800 512 116 Sales Suite, 3-4/1 Duyfken Pl, Red Hill 2603 ID 61678

Calvary Haydon Village 2 Jaeger Cct, Bruce 2617

1800 222 000

ID 21350

XaT

02 6175 5045

ID 12858

KFLp

Bellerive Village 15 Burnie St, Lyons 2606

02 6169 3669

ID 20302

KFLp

Marigal Gardens 21 Snodgrass Cr, Kambah 2902

1300 884 784

ID 21917

FLp

The Grange Deakin 67 MacGregor St, Deakin 2600

02 6129 1561

ID 20301

6 X4 a 6 X4 a X4 a

HPr

FLp

13 44 78

ID 19424

XaT

1300 535 000

ID 61764

Isabella Gardens 4 Azalea Ct, Isabella Plains 2905

1800 550 550

ID 38253

The Aerie at Narrabundah 265 Goyder St, Narrabundah 2604

1800 550 550

ID 38986

The Grove Ngunnawal 1 Monty Pl, Ngunnawal 2913

1800 550 550

Anglicare NSW South/West & ACT

Azure Village Azure Village 255 Goyder Street, Narrabundah 2604

BaptistCare NSW & ACT

ID 38473

FLp

133

Calvary Retirement Community Haydon Goodwin Aged Care Services Farrer Village by Goodwin 22 Marshall St, Farrer 2607

Hindmarsh Retirement

IRT Kangara Waters 2 Joy Cummings Pl, Belconnen 2617

LDK Seniors' Living Aspire Aged Care by LDK 260 Soward Way, Greenway 2900

Lendlease

ID 38255

HP H

K rE

p 128

134, 155

FL F

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

‘I choose peace of mind with no home maintenance to worry about’

AINSLIE | CRACE | FARRER | MONASH GOODWIN.ORG.AU (02) 6175 5000

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

128

Your Retirement Living – 8 th edition

Retirement Villages – Australian Capital Territory Features

Organisation

Village Name Physical Address

Extras

ILU s/V il Ser las vic ed Ap Sup art po me rte nt dL De ivin s fer red g Ma Pur nag cha e se and ment Co -Lo Fee E ntr cat y ed Co Ag de e dK eyp d Car Din e ad ing En Ro t r o y Ha m ir a nd Be Ho aut tel yS Ser alo vic Per n e s s on al C Re are sta ura nt/ Sm Ca all fé Pet sW Vill elc age om Ce e Vill ntr e age Bu s Bo at Sto r age Ca rav an S tor Bo wli age ng G Sw r e en imm ing Ad v Po o Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Pines Living Pines Living 9 Dreverman St, Farrer 2607

02 6162 2999

ID 20838

aT a

02 6283 4999

ID 12852

RFBI Holt Masonic Retirement Village 138 Hardwick Cr, Holt 2615

1800 181 959

ID 21381

RFBI Pearce Masonic Retirement Village 7 Shepherd St, Pearce 2607

1800 181 959

ID 12859

X4 aT 7 X4 a

Coral Park 23 Burkitt St, Page 2614

02 6123 9000

ID 20951

FLp

136, 141

El Alamein Village 26 Archibald St, Lyneham 2602

0437 476 700

ID 20841

X4 aT 7 X4T a

EKFLp

136, 141

Garran Village 7 Boake Pl, Garran 2605

1800 870 427

ID 12863

XaT

George O'Neill Court 5 Chapman St, Braddon 2612

1800 870 427

ID 18856

IFC, 91

Haseler Court 9 Chapman St, Braddon 2612

1800 870 427

ID 21481

IFC, 91

John Cahill Village 52 Novar St, Yarralumla 2600

1800 870 427

ID 18858

IFC, 91

Ozanam Village 7 Boake Pl, Garran 2605

1800 870 427

ID 38627

WE O'Brien Court 19 Chauvel St, Campbell 2612

1800 870 427

ID 18857

Uniting Amala 200 Woodcock Dr, Gordon, Gordon 2906

1800 864 846

ID 20624

X4T

Uniting Mirinjani 11 Namatjira Dr, Weston 2611

1800 864 846

ID 12871

X4T

Uniting St Aidan's Court 15 Wylie St, Narrabundah 2604

1800 864 846

ID 12872

02 6255 1794

Presbyterian Aged Care NSW & ACT PAC Canberra St Andrew's Village 95 Groom St, Hughes 2605

Royal Freemasons' Benevolent Institution (RFBI)

RSL LifeCare

Southern Cross Care (NSW & ACT)

Uniting Independent Living

Villaggio Sant' Antonio Villaggio Sant’ Antonio 35 Burkitt St, Page 2614

ID 12864

IFC, 91

H P

KFLp F

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Choose your own care with Calvary

Home Care Services Retirement Living Residential Aged Care

1800 222 000 | www.calvarycare.org.au See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IFC Inside Front Cover

YourRetirementLiving.com.au

129

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

annecto at Home Support ACT

1800 266 328

At Home Services Feros Care Canberra

1300 763 583

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services ACT

6234 7660

BaptistCare Home Modifications & Maintenance

1300 275 227

Better Living Home Care Packages (ACT)

1300 307 344

Calvary Community Care ACT

1300 660 022

Candice Care NSW/ACT

1800 226 342

Care1

1300 422 731

Carehaven Services ACT

0406 357 790

Careseekers

1300 422 731

Communities@Work Seniors & Community Transport Programs 6293 6500 Community Options - Commonwealth Home Support Programme 6295 8800 Community Options - Home Care Packages

6295 8800

Community Services #1

6126 4700

COTA Home Maintenance Service

1300 658 842

Enrich Living Services ACT

1300 202 003

Focus Home Care Goodwin Home Care

9029 9084 6175 5650

HammondCare At Home ACT

1800 826 166

Home Modifications Australia (MOD.A)

0412 921 221

Home Support Services (NSW)

1800 854 300

integratedliving Australia Australian Capital Territory

1300 782 896

IRT Home Care ACT

13 44 78

Just Better Care ACT

1300 587 823

Just Better Care Canberra

6280 4070

KinCare ACT

1300 110 254

Mable

1300 736 573

Mercy Health Home Care Services Canberra

6256 9600

PAC ACT Home Care Services

1800 722 679

RFBI Care at Home

1300 848 076

RFBI Care at Home ACT

1300 848 076

RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 TabTimer - helping to keep people on time

1300 822 846

Uniting Domestic Assistance ACT/Southern Tablelands

1800 486 484

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

Uniting Home and Community Care ACT

1800 864 846

Uniting Veterans Home Care

1800 864 846

Uniting Veterans Home Care ACT/Southern Tablelands

1800 486 484

Uniting Veterans' Home Care and Nursing NSW & ACT

1800 864 846

Vision Australia Home Support Services (ACT)

1300 847 466

Your Nursing Agency

13 10 99

Note: 1. ATSI, CALD, LGBTIQ, NESB 2. Telephone support through Telecross 3. Chinese, Croatian, Spanish 4. Includes services for Veterans’ Home Care (VHC) clients & DVA Nursing

Hom e Ca

Home Care Services

re P ac k age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce al s nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – Australian Capital Territory

1–4 1–4 1–4

• • • • • • • • • • • • • •

1–4 1–4 • 1–4

• •

1–4 1–4 • 1–4 1–4 1–4 • 1–4 •

•

1–4 1–4 1–4 • 1–4 1–4 • 1–4 • 1–4 • 1–4 1–4 1–4

• •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • •

• • • • •

• • • • • • • • • • • • • •

• • • •

• • • • • • • • • • • • •

• • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • • • • •

• • • 1–4 • • • • • • • • • • • • • • • • 1–4 • • • • • • • • • • • • • • • • • • •

Advert Web Notes Page ID 21545 Note 1 21475 38987 22203 Note 2 133 38014 38353 129, 139, 163 18538 38289 19252 38541 21553 21662 38976 38974 38640 Note 3 37738 17219 Note 4 61511 128 17221 22016 19818 ATSI, CALD 21871 21311 134, 155 17223 18774 38476 14096 Note 5 81D-81 22109 Note 6 IBC 19323 21942 39030 21382 Note 7 136, 141 20192 19268 21296 61704 21295 61690 61701 21294 61702 21576 Note 8 38001

5. Includes transition care services 6. ATSI - Includes services for Veterans’ Home Care (VHC) 7. Includes transition care services & extended transport services 8. Includes self care aids & assistive technology for clients with blindness or low vision

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory D Divider IBC Inside Back Cover

130

Home Care Guide 2021

Resources – New South Wales

NEW SOUTH WALES

New South Wales useful phone numbers and websites Advocacy Ageing and Disability Abuse Helpline 1800 628 221 ageingdisabilitycommission.nsw.gov.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers NSW 02 9280 4744 carersnsw.org.au COTA NSW 02 9286 3860 cotansw.com.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au

Cultural Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au Multicultural Communities Council of Illawarra 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/centrelink YourRetirementLiving.com.au

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Service NSW 13 77 88 service.nsw.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Health

Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au RV Resident’s Association (RVRA) 1300 787 213 rvra.org.au Seniors Card Service (NSW) 13 77 88 service.nsw.gov.au/transaction /apply-nsw-seniors-card-or nsw-senior-savers-card Seniors Information Service (NSW) 13 77 88 nsw.gov.au/living-nsw/ government-services/seniors Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au The Centre for Volunteering 02 9261 3600 volunteering.com.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au

Legal Law Access NSW 1300 888 529 lawaccess.nsw.gov.au NSW Fair Trading 13 32 20 fairtrading.nsw.gov.au NSW Trustee and Guardian 1300 360 466 or 02 8688 2650 tag.nsw.gov.au

Other

AgedCareGuide.com.au/home-care

131

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Allity Riverwood Retirement Living 990 Padman Dr, West Albury 2640

61, 63, 65

02 6023 9700

ID 19950

X ST a HP

Alum View Retirement Living 27-31 Crawford St, Bulahdelah 2423

1800 733 553

ID 21934

X4T

140

Buchanan Court Retirement Living 49 Patrick St, Merewether 2291

1800 733 553

ID 19967

140

CA Brown Retirement Living 87 Toronto Rd, Booragul 2284

1800 733 553

ID 21499

Carey Bay Retirement Living 36 Laycock St, Carey Bay 2283

1800 733 553

ID 13486

Greenmount Gardens Retirement Living 4 Bristol Cl, Mount Hutton 2290

1800 733 553

ID 22063

Northwood Retirement Living 16 Collinson St, Tenambit 2323

1800 733 553

ID 21190

Storm Retirement Living 109 Cowper St, Taree 2430

1800 733 553

ID 19513

3 X5 4T X5 4T 5 X4T a X4 X6 aT

02 4951 6637

ID 21157

Constitution Hill Retirement Community 1 Centenary Ave, Northmead 2152

1300 294 519

ID 20664

Elderslee Retirement Community 15 Bias Ave, Bateau Bay 2261

1300 899 301

ID 12874

Greglea Retirement Community 192 Penshurst St, Penshurst 2222

02 9579 6444

ID 12887

Karagi Court Retirement Community 2 Pheasant Ave, Bateau Bay 2261

1300 899 301

ID 12886

Kiah Lodge Retirement Community 15 Anne Findlay Pl, Bateau Bay 2261

1300 899 301

ID 12885

Lifestyle Manor Retirement Community 24-32 Flood St, Bondi 2026

02 9389 2777

ID 18987

Xa ST HPrEKFLp X6 L 4 a 0 HPrE S X6 L 4 a X6 L 4 a 6 a P KFL

Mt Eymard Retirement Community 502 Moss Vale Rd, Bowral 2576

1300 858 750

ID 12895

Sienna Grange Retirement Community 28 John Oxley Dr, Port Macquarie 2444

1300 899 759

ID 18988

The Governor's Retirement Community 166 River Park Rd, Port Macquarie 2444

1300 149 290

HPrEK

HPrEKFLp

FLp

Anglican Care

Arton Group Jenny MacLeod Retirement Village 48 Victory Pde, Wallsend 2287

140

p H

140

Australian Unity Independent & Assisted Living

ID 18986

Willandra Village and Bungalows Ret Com'ty 1300 295 832 81 Willandra Rd and 51 Little Willandra Rd, ID 18990 Cromer 2099

HPr

54 54 54

BaptistCare NSW & ACT BaptistCare Aminya Village 6 Goolgung Ave, Baulkham Hills 2153

02 8896 3905

ID 13522

X4T

KFLp

BaptistCare Angus Bristow Village 49 Lodges Rd, Elderslie 2570

02 4648 7170

ID 20895

FLp

133

BaptistCare Maranoa Village 15 The Avenue, Alstonville 2477

02 6698 5718

FLp

133

BaptistCare The Gracewood Retirement Village 1800 116 550 8 Free Settlers Dr, Kellyville 2155 ID 20133

X4T X4 aT

EKFLp

ID 19143

133

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

132

Your Retirement Living – 8 th edition

Resources –

Welcome to Community Living At BaptistCare, retirement living is more than just a place to live, it’s a community. We take pride in the facilities and services we offer, but it’s our communities that make all the difference. Enjoy all the benefits of retirement living like having your lawns and gardening taken care of, property upkeep, onsite events and activities, and friends to watch over your place while you’re away, so you’ll be able to spend more time doing the things you love.

Why Choose A BaptistCare Retirement Living Community? Meeting your needs now and into the future It’s important when downsizing to choose a place that can meet your needs both now and into the future. Our Adaptive Living approach provides easy access to our home care and residential aged care so you have peace of mind that you can live as independently as you wish, while being able to receive the exact amount of support that’s right for you, if and when you need it.

A smart financial move We understand that every individual is unique, as is their financial situation. That’s why we’ve developed a range of easy to understand flexible financial options designed to suit your individual circumstances. Our contracts are completely transparent, so you’ll never find any hidden costs.. Over 75 years of experience BaptistCare has been trusted by thousands of Australians across the retirement living, aged care and community service sectors since 1944. While we are not-for-profit, there are a few things that we certainly are for: outstanding quality and a quest to truly make a difference, not just in our retirement living communities, but in all communities. Our locations • Alstonville • Bangor • Baulkham Hills • Elderslie

• • • •

Kellyville Macquarie Park Red Hill (ACT) Wagga Wagga

Call 1300 275 227 to book a tour at your nearest BaptistCare Retirement Living Community today 133

Retirement Villages – New South Wales

Retirement Villages Home Care You’re in good company.

IRT is a community-owned provider with 50 years’ experience improving the lives of older Australians.

QLD Sunshine Coast

We proudly support over 9000 customers across NSW, Qld and the ACT.

Brisbane

NSW

Retirement villages Active and independent living for over 55s. Sydney

ACT

Illawarra-Shoalhaven South East & Tablelands

Home care Support at home to live independently.

For more information call 134 478 or visit irt.org.au 134

Your Retirement Living – 8 th edition

Retirement Villages – New South Wales Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

BaptistCare NSW & ACT continued BaptistCare Warena Village 66 Billa Rd, Bangor 2234

02 4658 0882

ID 13171

BaptistCare Watermark 14-20 Church St, Wagga Wagga 2650

02 6925 8660

ID 21132

BaptistCare Willandra Village 149-153 Epping Rd, Macquarie Park 2113

02 9346 1340

ID 13515

X4 P aT X4 a a P X4 aT HP

Calvary Mt Carmel Village 9 Dwyer St, Maitland 2320

1800 222 000

ID 21347

XaT

Calvary St Luke's Village 204-206 Darby St, Cooks Hill 2300

1800 222 000

ID 12936

1300 590 590

ID 22298

XaT

Aquinas Court Retirement Village 2 Hawkesbury Rd, Springwood 2777

1800 225 474

ID 18569

Bishop McCabe Retirement Village 23 Ziems Ave, Towradgi 2518

1800 225 474

ID 13884

Charles O'Neill Retirement Village 35 Vineyard St, Mona Vale 2518

1800 225 474

ID 20811

Emmaus Retirement Village 85 Bakers Lane, Kemps Creek 2178

1800 225 474

ID 20808

X4 aT 4 a 7T 4 X4 aT

McQuoin Park Retirement Village 35 Pacific Highway, Wahroonga 2076

1300 221 271

ID 20812

St Hedwig Village Self Care Units 138-140 Reservoir Rd, Blacktown 2148

02 8822 9903

ID 21049

St Mary's Retirement Village 211 Northcliffe Dr, Berkeley 2506

1800 225 474

ID 20809

St Peter's Green Retirement Village 5 Felton Ave, Lane Cove North 2066

1800 225 474

ID 20814

The Bailly Retirement Village 85-89 Clinton St, Orange 2800

1800 225 474

ID 20810

The Brighton Retirement Village 17-23 Croydon Ave, Croydon 2132

1800 225 474

ID 20607

The Haven Retirement Living 156 Bourke St, Wagga Wagga 2650

1800 225 474

ID 39052

X 4T HP X4 aT X4 aT a 7T 4 X4 aT a Pr 7T H 4

13 44 78

ID 13092

13 44 78

ID 13133

13 44 78

ID 14230

XaT

13 44 78

ID 13228

13 44 78

ID 14202

13 44 78

ID 13108

XaT X7 aT Xa

Calvary Community Care

133

129, 139, 163

Carrington Care Carrington Retirement Living 90 Werombi Rd, Grasmere 2570

Catholic Healthcare

IRT Birch Villa 47-49 Underwood St, Corrimal 2518 Braeside 155-161 Gipps Rd, Keiraville 2500 Culburra Beach 976 Culburra Rd, Culburra Beach 2540 Dalmeny 4 Ruth Pl, Dalmeny 2546 Diment Towers 39-45 Staff St, Wollongong 2500 Edwina 4-8 Underwood St, Corrimal 2518

PrEK

LpdfyI

140

138 138

138

p HP

KFLp

138

138 138 138

138

138 138 134, 155 134, 155 134, 155 134, 155

134, 155 134, 155

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

135

Adding Adding Addinglife life life tototoyears years years Adding and and and years years yearslife tototolife life life to years and years to life

Since Since Since Since 1911, 1911, 1911, 1911, not-for-profit not-for-profit not-for-profit not-for-profit RSL RSL RSL RSL LifeCare LifeCare LifeCare LifeCare Since Since 1911, 1911, not-for-profit not-for-profit RSL RSL LifeCare LifeCare has has has has been been been been developing developing developing developing connected connected connected connected and and and and has has been been developing developing connected connected and and vibrant vibrant vibrant vibrant communities, communities, communities, communities, for for for for veterans veterans veterans veterans and and and and vibrant vibrant communities, communities, for for veterans veterans and and seniors seniors seniors seniors with with with personalised personalised personalised personalised care care care care and and and and Sincewith 1911, not-for-profit RSL LifeCare seniors seniors with with personalised personalised care care and and services services services services that that that that suit suit suit suit your your your your lifestyle. lifestyle. lifestyle. lifestyle. and has been developing connected services services that that suit suit your your lifestyle. lifestyle.

vibrant communities, for veterans and seniors with personalised care and Throughout Throughout Throughout Throughout our our our our 25 25 25 25 Retirement Retirement Retirement Retirement Villages, Villages, Villages, Villages, Throughout Throughout our our 25 25 Retirement Retirement Villages, Villages, services that suit your lifestyle. 26 26 26 26 Residential Residential Residential Residential Aged Aged Aged Aged Care Care Care Care facilities, facilities, facilities, facilities, and and and and

26 26Residential ResidentialAged AgedCare Carefacilities, facilities,and and via via via via Home Home Home Home Care Care Care Care services services services services across across across across NSW NSW NSW NSW and and and and via via Home HomeCare Care services services across acrossNSW NSW and and Throughout our 25 Retirement Villages, ACT ACT ACT ACT we we we help help help help you you you you stay stay stay stay independent independent independent independent and and and and 26we Residential Aged Care facilities, and ACT ACT we we help help you you stay stay independent independent and and safe safe safe safe in in in your in your your your own own own own home home home home or or or one or one one one of of of ours. of ours. ours. ours. via Home Care services across NSW safe safeininyour yourown ownhome homeororone oneofofours. ours. and

ACT we help you stay independent and safe in yourremains own home orto one of ours. RSL RSL RSL RSL LifeCare LifeCare LifeCare LifeCare remains remains remains true true true true to to its to its its its mission mission mission mission

RSL RSLLifeCare LifeCareremains remainstrue truetotoits itsmission mission –– – to to – to provide to provide provide provide peace, peace, peace, peace, security security security security and and and and care care care care to to ––to toprovide provide peace, peace, security security and and care care toto toto RSL LifeCare remains true to its mission veterans veterans veterans veterans and and and and all all all all senior senior senior senior Australians. Australians. Australians. Australians. – to provide peace, security and care to veterans veterans and and all all senior senior Australians. Australians. veterans and all senior Australians.

136

For For For Formore more more moreinformation information information information For For more more information information For more information call call call call1300 1300 1300 1300232 232 232 232 564 564 564 564or or or or 252 call call 1300 1300 232 232 564 564 or or call 1300 232 564 or visit visit visit visitrsllifecare.org.au rsllifecare.org.au rsllifecare.org.au rsllifecare.org.au visit visit rsllifecare.org.au rsllifecare.org.au visit rsllifecare.org.au

HOME HOME HOME HOME CARE CARE CARE CARE •••RETIREMENT •RETIREMENT RETIREMENT RETIREMENT LIVING LIVING LIVING LIVING •••RESIDENTIAL •RESIDENTIAL RESIDENTIAL RESIDENTIAL AGED AGED AGED AGED CARE CARE CARE CARE •••VETERANS •VETERANS VETERANS VETERANS SERVICES SERVICES SERVICES SERVICES HOME HOME CARE CARE RETIREMENT LIVING LIVING RESIDENTIAL AGED AGED CARE CARE VETERANS SERVICES SERVICES HOME CARE•••RETIREMENT RETIREMENT LIVING•••RESIDENTIAL RESIDENTIAL AGED CARE•••VETERANS VETERANS SERVICES

Retirement Villages – New South Wales Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

IRT continued

134, 155

13 44 78

ID 13148

X4T

13 44 78

ID 13161

13 44 78

ID 38993

X4T

13 44 78

ID 13151

13 44 78

ID 19168

13 44 78

ID 13072

13 44 78

Xa H X6 aT a HP X7 P aT

ID 13718

XaT

13 44 78

ID 21489

13 44 78

ID 14043

13 44 78

ID 13531

13 44 78

Xa X7 4T X7 aT

ID 13156

134, 155

13 44 78

ID 13746

XaT

134, 155

13 44 78

ID 13158

134, 155

13 44 78

ID 13761

02 9545 4799

ID 19829

02 9545 4799

ID 13346

02 9545 4799

ID 20914

13 44 78

ID 13175

13 44 78

ID 13090

13 44 78

ID 13073

13 44 78

ID 13120

Xa X7 a X7 aT X7 aT

Bayside @ Byron 184 Broken Head Rd, Suffolk Park 2481

02 6639 2313

ID 21938

Bimbimbie Park 10 Short St, Merimbula 2548

02 6495 1421

ID 20952

Chauvel Village 1 Star Ave, Goonellabah 2480

02 6624 5010

ID 18574

Cherrybrook Gardens 10 Casuarina Dr, Cherrybrook 2126

02 9481 0578

ID 18935

Dumaresq Village 124 Wallace St, Nowra 2541

02 4422 4488

Greenwell Gardens 4 Brereton St, Nowra 2541 Harbourside 6 Terralong St, Kiama 2533 Henry Brooks Estate at IRT Kanahooka 260 Kanahooka Rd, Kanahooka 2530 Howard Court at IRT Pioneer Place 27A Stewart St, Wollongong 2500 Links Seaside 1 Ross St, Wollongong 2500 Macarthur 1 Hyde Pde, Campbelltown 2560 Moruya 35-39 River St, Moruya 2537 Parkside at IRT Pioneer Place 27B Stewart St, Wollongong 2500 Peakhurst 24 Turpentine Ave, Peakhurst 2210 Sarah Claydon 130 Princes Hwy, Milton 2538 Seaview 49-53 Park Rd, Woonona 2517 St Georges Basin Cnr Meriton St & Loralyn Ave, St Georges Basin 2540 Tarrawanna Gardens 2 Foothills Rd, Tarrawanna 2518 The Clyde 3 Beach Rd, Batemans Bay 2536 Thomas Holt Kilpatrick Court 539 The Boulevarde, Sutherland 2232 Thomas Holt Kirrawee 1-25 Acacia Rd, Kirrawee 2232 Thomas Holt Stafford Court 492-496 Box Rd, Jannali 2226 Towradgi Park Lodge 43-47 Towradgi Rd, Towradgi 2518 Towradgi Park 17A Murranar Rd, Towradgi 2518 William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd, Kanahooka 2530 Woonona 4 Popes Rd, Woonona 2517

RSL LifeCare

ID 20799

X4T 7 X4T a 7 X4 a X6 a X4 aT

134, 155 134, 155 134, 155

Lp K

134, 155

KFL

Lp E

134, 155 134, 155 134, 155 134, 155 134, 155

134, 155

L L

P HP

134, 155

FLp

136, 141

EKFLp

136, 141

HP H

134, 155 134, 155

134, 155

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137

Retirement Villages – New South Wales Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

RSL LifeCare continued 136, 141

Ironwood Village 5 MacKay St, Dungog 2420

02 4992 2144

ID 21203

Kokoda Village 7/7 Hackett Lane, Ballina 2478

02 6681 9000

ID 20797

X4T

02 6584 1258

ID 20498

Linton Village 15 Glebe St, Yass 2582

02 6226 1899

ID 21939

Long Khanh Lakefront Village 1 Village Way, Canton Beach 2263

02 4396 4288

Long Tan Village 510 King St, Newcastle 2300

02 4009 4109

Le Hamel Village Cnr Boundary St & Hastings River Dr, Port Macquarie 2444

ID 12884

4T X4

Ocean Drive - Pozières Retirement Village 02 5555 5014 821 Ocean Dr, Port Macquarie 2444 ID 38466 Retirement Village Dubbo 02 6882 8663 57 Minore Rd, Dubbo 2830 ID 38187

X4T

Retirement Village North Richmond 96 Grose Vale Rd, North Richmond 2754

02 4502 8712

ID 20801

Retirement Village Penrith 64B Glebe Pl, Penrith 2750

02 4748 9320

4T X6 aT aT

ID 38465

136, 141

FLp

136, 141

HPr

FLpdf

ID 39051

HPrEK

136, 141

y I

136, 141

E yI

136, 141

FLp

136, 141

FLp

136, 141

H P

136, 141

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

McQuoin Park Artist impression

Live a holiday lifestyle without leaving home

Jemalong Artist impression

Now selling McQuoin Park: 35 Pacific Highway, Wahroonga, NSW 2093 | Now selling from just $595,000 Jemalong: 240 Edward Street, Forbes, NSW 2871| Now selling from $309,500

Call 1300 221 271 | catholichealthcare.com.au You may have to pay a departure fee when you leave this village. Please call us for a personal appointment to view a finished residence and discuss your retirement plans.

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

138

Your Retirement Living – 8 th edition

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

RSL LifeCare continued Robert White Village 2 Madline St, Condobolin 2877

02 6895 6500

ID 38185

Rowland Village 301 Galston Rd, Galston 2159

02 9653 4920

ID 20796

RSL ANZAC Retirement Village 4 Colooli Rd, Narrabeen 2101

02 8978 4200

ID 38184

Sanananda Park 2B Tura Beach Dr, Tura Beach 2548

02 6495 9923

ID 20962

Soldier Settlers Villages Various locations in, Griffith 2680 Taara Gardens 25 Estonian Rd, Thirlmere 2572 Tea Gardens Grange 33-93 Spinifex Ave, Tea Gardens 2324 The Grange Lifestyle Village 74 Gregadoo Rd, Wagga Wagga 2650 The Lakes of Cherrybrook 10 Kenburn Ave, Cherrybrook 2126 Tobruk Village 120 Tenth Ave, Austral 2179

0419 781 701

ID 20553

0418 265 416

ID 20798

02 4997 2262

ID 20214

02 6926 4400

ID 19888

02 9875 3146

ID 12890

02 8777 2000

ID 20802

Cardinal Gilroy Village 45 Barcom St, Merrylands West 2160 Cootamundra Village 14 Scott Ave, Cootamundra 2590 Fatima Court 127 Caringbah Rd, Caringbah 2229

X4T X7 4T X4T

X4T 7 4 X7 4T X6 a X6 a X6 a X6 aT

1800 870 427

ID 13455

XaT

1800 870 427

ID 38631

1800 870 427

ID 13474

Freemason Village Lot 6 Swift St, Harden 2587

1800 870 427

ID 38635

Karinya Village 125 Guy St, Corowa 2646 Kildare Court 216 Maroubra Rd, Maroubra 2035 Marsfield Village 14 Vincentia St, Marsfield 2122

1800 870 427

ID 38637

Xa 7 X4T a X T

1800 870 427

ID 38647

1800 870 427

Southern Cross Care (NSW & ACT)

ID 38649

136, 141

F I

136, 141

p L

136, 141

FL PrE E

136, 141

FLp

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FLp

P E

136, 141 136, 141 136, 141 136, 141 IFC, 91

IFC, 91

T H

IFC, 91

E P

IFC, 91

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Choose your own care with Calvary Home Care Services | Retirement Living | Residential Aged Care

1800 222 000 www.calvarycare.org.au

The Hunter Valley’s Premier Over 55’s Village Luxury Villas at a fraction of Sydney prices. 28 Waterworks Rd, Rutherford NSW 2320 P: 0409 805 422  E: sales@walkagrange.com.au  www.walkagrange.com.au See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IFC Inside Front Walka Grange YRL 2020 strip.indd 1

8/10/20 10:47 am

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139

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Southern Cross Care (NSW & ACT) continued IFC, 91

1800 870 427

ID 38648

TaH

1800 870 427

ID 38650

1800 870 427

ID 13475

1800 870 427

ID 38633

1800 632 314

ID 38484

XaT

1800 870 427

ID 19281

1800 870 427

ID 38636

1800 870 427

ID 38634

1800 870 427

St Joseph's Village 1800 870 427 1-9 Blundell Blvd, Tweed Heads South 2486 ID 38629

St Martha's Village 81-83 Leisure Dr, Banora Point 2486

1800 870 427

ID 38630

Temora Village 129 Victoria St, Temora 2666

1800 870 427

ID 18855

Thirroul Village 10 Raymond Rd, Thirroul 2515

1800 870 427

ID 19280

Thomas Dunlea Court 88-90 Flora St, Kirrawee 2232

Mawson Court 80 Caves Beach Rd, Caves Beach 2281 Palm Villa 287 Warren St, Lavington 2641 Patrick Minahan Village 89A Livingstone Rd, Marrickville 2204 Plumpton Village 122 Hyatts Rd, Plumpton 2761 Reynolds Court 7 Bias Ave, Bateau Bay 2261 Santa Monica Village 8-14 King St, Manly Vale 2093 South Coogee Village 39 Gregory St, South Coogee 2034 Southern Cross Care Village, Parkes 2-10 Middleton St, Parkes 2870 St Aloysius Village 32 Echuca St, Moama 2731

E P

IFC, 91

E Ta

IFC, 91 IFC, 91

IFC, 91

IFC, 91 IFC, 91

IFC, 91

1800 870 427

ID 13465

IFC, 91

Thornton Park Village 72-78 Empire Cct, Penrith 2750

1800 958 003

ID 38371

PrEKFLp

IFC, 91

Young Village 60-65 Demondrille St, Young 2594

1800 870 427

ID 38632

IFC, 91

Auburn Independent Living 21 Alice St, Auburn 2144

1800 778 767

ID 21418

T a HP

Heathcote 15 The Avenue, Heathcote 2233

1800 778 767

ID 14032

02 4933 0004

St Vincent's Care Services

Walka Grange Lifestyle Village Walka Grange Lifestyle Village 28 Waterworks Rd, Rutherford 2320

ID 21003

ID 21895

H P

T X6 a

HP a

153

FLp

139

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

We help you achieve well-being and fullness of life 90 Werombi Road, Grasmere NSW 2570 Call: 1300 590 590 | customerservice@carringtoncare.com.au See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory IFC Inside Front.

140

Your Retirement Living – 8 th edition

re P ac k age CHS leve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i e M sta Me ainte nce al s nan Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial & ry Tran /or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – New South Wales

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone (02)

ADS Home Care Services

8677 0093

1–4 1–4 Anglican Care Home Care Manning Region 1800 733 553 1–4 AusCare Home & Community Care 1300 455 322 1–4 Australian Unity Home Care Service Alleena Region 1300 797 606 1–4 Australian Unity Home Care Service Bundjalung Region 1300 797 606 1–4 Australian Unity Home Care Service Calare Region 1300 160 170 1–4 Australian Unity Home Care Service Central Coast Region 1300 160 170 1–4 Australian Unity Home Care Service Daramulen Region 1300 797 606 1–4 Australian Unity Home Care Service Eastern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far North Coast NSW Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far South Coast Bega Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far Sth Coast Cooma Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far Sth Coast Moruya Reg 1300 160 170 1–4 Australian Unity Home Care Service Far West NSW Reg 1300 160 170 1–4 Australian Unity Home Care Service Farrer Reg 1300 160 170 1–4 Australian Unity Home Care Service Harbour North Reg 1300 160 170 1–4 Australian Unity Home Care Service Hunter Valley Reg 1300 160 170 1–4 Anglican Care Home Care Central Coast Region

1800 733 553

Anglican Care Home Care Hunter Region

1800 733 553

• •

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

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Advert Web Notes Page ID 38978 140 19235 140 13820 140 13297 38987 54 21063 ATSI 54 13785 ATSI 54 22220 54 22236 54 20987 ATSI 54 21341 54 22218 54 22229 54 22230 54 22231 54 22223 54 22221 54 22240 54 19849 ATSI

Enriching Lives And Sustaining Independence For over 100 years, RSL LifeCare has been proudly fulﬁlling the vision to enrich veterans’ and seniors’ lives and create connected, supportive and vibrant communities. We offer an extensive range of personalised services designed to meet your needs. All our services are delivered by our qualiﬁed, highly trained and compassionate team who are based in your local community. A selection of these services you may choose from include:

RESTORATIVE CARE

HOME NURSING CARE

POST-HOSPITAL CARE

PERSONAL CARE

DEMENTIA CARE

GARDENING

HOUSE KEEPING

PALLIATIVE CARE

ALLIED HEALTH SERVICES

PET CARE

RESPITE CARE

ALERTS AND SAFETY EQUIPMENT

TRANSPORT

MEALS

SOCIAL SUPPORT

We can also help you to understand your choices and support you to navigate the aged care system. We are an approved provider to deliver the following government funded services:

Commonwealth Home Support Program (CHSP) Home Care Packages (HCP) DVA Community Nursing Program Veterans HomeCare (VHC)

DOES THIS SOUND HELPFUL TO YOU?

1300 853 146 rsllifecareathome.org.au

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

141

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Australian Unity Home Care Serv Inner South West Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner West Region 1300 160 170 1–4 Australian Unity Home Care Service Lachlan Region 1300 160 170 1–4 Australian Unity Home Care Serv Lwr Mid Nth Coast NSW 1300 160 170 1–4 Australian Unity Home Care Service Macquarie Region 1300 160 170 1–4 Australian Unity Home Care Service Newcastle Region 1300 160 170 1–4 Australian Unity Home Care Service Ngangana Region 1300 797 606 1–4 Australian Unity Home Care Service North Coast NSW Reg 1300 160 170 1–4 Australian Unity Home Care Serv Nthn New England Region 1300 160 170 1–4 Australian Unity Home Care Service Northern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv South West Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Southern Highlands Reg 1300 160 170 1–4 Australian Unity Home Care Serv Sthn New England Reg 1300 160 170 1–4 Australian Unity Home Care Service Sturt Region 1300 160 170 1–4 Australian Unity Home Care Service Sutherland Region 1300 160 170 1–4 Australian Unity Home Care Service Thulgan-gar Region 1300 797 606 1–4 Australian Unity Home Care Service 1300 160 170 1–4 Upper Mid Nth Coast NSW Australian Unity Home Care Service Wangary Region 1300 797 606 1–4 Australian Unity Home Care Service Warrambucca Region 1300 797 606 1–4 Australian Unity Home Care Service Weja Region 1300 797 606 1–4 Australian Unity Home Care Service Western Plains Region 1300 160 170 1–4 Australian Unity Home Care Service Western Sydney Region 1300 160 170 1–4 Australian Unity Home Care Service Wiradjuri Region 1300 797 606 1–4 Australian Unity Home Care Services 1300 160 170 1–4 • • BaptistCare At Home NSW 1300 275 227 1–4 • • Australian Unity Home Care Service Illawarra North Re

1300 160 170

Australian Unity Home Care Service Illawarra South Reg

1300 160 170

•

BaptistCare Home Modifications & Maintenance

1300 275 227

Bethany Aged Care Centre

Calvary Community Care Manning Taree

1–4 1300 665 444 1–4 1300 775 227 1–4 1300 775 227 1–4 1300 665 444 1–4 1300 665 444 1–4 1300 665 444 1–4 1300 660 022 24 • • 1300 660 022 24 • •

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

6583 7600

Bolton Clarke Central Coast At Home Support Bolton Clarke Far Nth Coast (NSW) At Home Support Bolton Clarke Hunter At Home Support Bolton Clarke Illawarra At Home Support Bolton Clarke Port Macquarie At Home Support Bolton Clarke Sydney At Home Support Calvary Community Care Hunter

Catholic Healthcare Home Care Services

• 24 • 1800 370 575 1–4 • 1300 590 590 1–4 • 1800 225 474 •

Catholic Healthcare Home Care Services Central Coast

1800 225 474

Catholic Healthcare Home Care Services Central West

1800 225 474

Care Connect NSW Carrington Community Care

Note: 1. Includes services for Veterans’ Home Care (VHC) & DVA clients

1–4 1–4

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Advert Notes Page 54 54 54 54 54 54 54 54 54 ATSI 54 ATSI 54 54 54 54 54 54 54 54 ATSI

Web ID 21340 22232 22234 19850 22226 22215 22235 22237 22227 19287 19851 22239 19841 22225 22216 22222 22228 14066

54 22217

• • • ATSI • ATSI Note 1

54 54 54 54 54 54 54 133 133

• CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ

• •

129, 139, 163 129, 139, 163 129, 139, 163 129, 139, 163 ATSI, LGBTIQ Note 2 140 138 138 138

13938 18896 13976 13983 22233 13946 20189 13893 38014 13264 21320 21323 18365 21321 21322 19825 13731 13996 18537 18129 17997 13135 19320 18953 13779

2. CALD; Flexible Respite

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

142

Home Care Guide 2021

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Catholic Healthcare H/Care Serv Nepean & Blue Mountains 1800 225 474 1–4 Catholic Healthcare Home Care Services Orana 1800 225 474 1–4 Catholic Healthcare Home Care Services Riverina Murray 1800 225 474 1–4 Catholic Healthcare Home Care Services Hunter

1800 225 474

Catholic Healthcare Home Care Services Mid North Coast 1800 225 474

Catholic Healthcare Home Care Serv Southern Highlands 1800 225 474 Catholic Healthcare Home Care Services Sydney

1800 225 474

Catholic Healthcare Respite & Social Support Serv

1800 225 474

Centralis Home Care

1–4

8315 2811

COTA Home Maintenance Service

1300 658 842

Cranbrook at Home

9458 9950

Dementia Australia NSW

9805 0100

Lutheran Aged Care Home Care Services (NSW)

1–4 1–4 6175 5650 1–4 1300 131 393 1–4 1300 782 896 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 1800 580 580 1–4 6060 4000 1–4

Mable

1300 736 573

Meditech Staffing: Home Care Packages

PAC Northern Sydney Home Care Services

1–4 1–4 6384 1010 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4

PAC Southern Highlands Home Care Services

1800 722 679

Pearl Home Care - Greater Parramatta NSW

0420 205 441

Pearl Home Care - Sydney Inner West NSW

1300 011 018

Finley Regional Care

03 5883 9600

GHA@Home

1300 015 406

Goodwin Home Care Hills Nursing integratedliving Australia New South Wales IRT Home Care Far South Coast IRT Home Care Illawarra IRT Home Care South Coast IRT Home Care South East Sydney IRT Home Care South West Sydney LiveBetter Community Services NSW

9764 4488

Mercy Health Home Care Services Albury Mercy Health Home Care Services Young PAC Central Coast Home Care Services PAC Eastern Suburbs Home Care Services PAC Hunter Home Care Services PAC Illawarra Home Care Services PAC Inner West Home Care Services PAC New England Home Care Services

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West Programmed Care NSW & ACT Regal Health RSL LifeCare at Home Central Narrabeen Note: 1. Mental health respite for carers 2. Arabic, Russian

6024 9508

1–4 1–4 8407 9169 1–4 0426 971 231 1–4 8004 7137 1–4 13 10 95 9264 4555 1300 853 146

1–4 1–4

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3. Includes services for Veterans’ Home Care (VHC) & DVA clients; Pages 114 -115 4. Includes services for Veterans’ Home Care (VHC)

• • • • • •

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Advert Notes Page 138 138 138 138 138 Note 1 138 Note 2 138 138 CALD, LGBTIQ

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

128

134, 155 134, 155 134, 155 134, 155 134, 155

81D-81 Note 3 Note 4 Note 4

IBC IBC

95 95 95 95 95 Note 5 136, 141

Web ID 19855 13777 18949 13781 18572 19856 13778 19273 61799 37738 21506 14042 13265 38424 17221 19902 13980 38469 13968 13786 13907 13727 13947 13939 22109 38305 19324 14086 61773 21941 20509 21071 20508 20510 20511 21070 61772 61999 51755 62000 51757 38983 19819 19853

5. Includes services for Veterans’ Home Care (VHC) & DVA clients

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider IBC Inside Back Cover

AgedCareGuide.com.au/home-care

143

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

Advert Web Notes Page ID

RSL LifeCare at Home Central Tea Gardens, Dungog, Hawks Nest

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 38178

RSL LifeCare at Home North Casino, Kyogle, Lismore

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 38181

RSL LifeCare at Home North Coffs Harbour, Urunga, Tamworth, Armidale

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 21316

RSL LifeCare at Home North Mullumbimby, Byron Bay, Ballina

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 19852

• • • • •

136, 141 22336

RSL LifeCare at Home North Tweed Heads, Gold Coast, Murwillumbah

Uniting Domestic Assistance NSW & ACT

• • • • • • • • • • • • • • • • • • 1800 778 767 • 1800 778 767 1–4 • 1300 111 227 1–4 • • • • 03 4026 7000 1–4 • • 1800 864 846 • •

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 • 1800 870 427 1–4 1800 778 767 1–4 1300 853 146

RSL LifeCare at Home South - ACT, Queanbeyan & Yass RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South Wagga Wagga, Griffith, Gundagai, Narrandera Southern Cross Care Home Care Hunter & Central Coast Southern Cross Care Home Care Lower Hunter Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Northern & Inner Sydney Southern Cross Care Home Care South East Sydney Southern Cross Care Home Care South West Sydney Southern Cross Care Home Care Southern Southern Cross Care Home Care Western Southern Cross Care Home Care Western Sydney Southern Cross Care Home Services Southern Cross Care Home Care Far North Coast St Vincent's Care Services Community Living NSW St Vincent's Care Services Community Living Sydney St Vincent's Care Services Heathcote The Salvation Army Community Care (NSW) Uniting AgeWell Loddon Mallee North Home Care

• • • • • • • • • • • • • • • • • • • •

1–4 • • • VMCH Home Care Services Regional Northern NSW 1800 698 624 1–4 • Wendy's Home Care 4587 5999 1–4 • • Wesley Mission Far North Coast 6588 1769 1–4 • • • Wesley Mission Home & Carer Supp Serv Central Coast 4352 3880 1–4 • • Wesley Mission Home & Carer Support Services Illawarra 8522 2200 1–4 • Wesley Mission Home & Carer Supp Serv Inner West Syd 9641 7088 1–4 • • Wesley Mission Home & Carer Supp Serv Mid North Coast 6588 1705 • Wesley Mission Home & Carer Support Services Nepean 8887 4966 1–4 • • Wesley Mission Home & Carer Supp Serv South East Syd 8522 2200 1–4 • Wesley Mission Home Modification & Maintenance Service 1300 086 906 • Uniting Home and Community Care NSW

Note: 1. Services vary depending on location.

1800 864 846

2. ATSI, CALD; Pages 107, 176

• • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • •

• • • • •

• • • • • • • • • • • • • • •

• • • • •

•

• • • • •

•

• • • • • •

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

136, 141 20192 136, 141 13533 136, 141 13974 136, 141 20194 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 Note 1 IFC, 91 IFC, 91 153 153 153

38661 38660 38659 38657 38652 38658 38653 38656 38655 38654 21527 13740 22000 21965 14032 38376

54, 169, 17630 172, 179 61704 21295 61691 19318 Note 2 102 19272 13991 Note 3 22170 22169 13931 CALD 22173 21318 14151 20209

3. Short Term Resorative Care (STRC) available

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory IFC Inside Front Cover.

144

Home Care Guide 2021

Resources - Northern Territory

NORTHERN TERRITORY

Northern Territory useful phone numbers and websites Advocacy

Department of Veterans’ Affairs 1800 838 372 dva.gov.au

Carers Australia 02 6122 9900

carersaustralia.com.au

Carers Helpline 1800 242 636

carersaustralia.com.au

Carers NT 08 8944 4888

arqrv.org.au

COTA NT 08 8941 1004

cotant.org.au

Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline

Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422

myagedcare.gov.au

Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health

Older Persons Advocacy Network 1800 700 600 opan.com.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Cultural

Beyond Blue 1300 224 636

CatholicCare NT Alice Springs 08 8958 2400 catholiccarent.org.au Multicultural Council of Northern Territory 08 8945 9122 mcnt.org.au

Government Aged Care Quality and Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737

carergateway.gov.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/centrelink Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

YourRetirementLiving.com.au

Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Legal Darwin Community Legal Service 08 8982 1111 or 1800 812 953 dcls.org.au Legal Aid Helpline (NT) 1800 019 343 legalaid.nt.gov.au/need-help/helpline Northern Territory Consumer Affairs Enquiry Service 1800 019 319 consumeraffairs.nt.gov.au Northern Territory Office of the Public Guardian 08 8922 7116 publicguardian.nt.gov.au Public Trustee (NT) 08 8999 7271 nt.gov.au/law/processes/ about-public-trustee

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au NT Seniors Card 1800 441 489

ntseniorscard.org.au

Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering NT 08 8963 5624

volunteeringsa-nt.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/individuals/ services/centrelink/commonwealth seniors-health-card

AgedCareGuide.com.au/home-care

145

Retirement Villages – Northern Territory Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Greenfields Living Durack Gardens Retirement Village 91 Packard Avenue, Durack 0830

1300 669 755

ID 21976

Tiwi Gardens Retirement Village 135 Tiwi Gardens, Tiwi 0810

1300 669 755

ID 18503

1800 852 772

Southern Cross Care (SA, NT & VIC) Pearl Retirement Resort 11 Waratah Cres, Fannie Bay 0820

ID 20431

X7 a 7 4 a

aH a

aT a HP

146

KFL

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Greenfields Living are the operator of two unique lifestyle communities in the Northern Territory, committed to providing safe and secure retirement villages for over 55s.

Ali-Curung Aged Care

8964 1580

Calvary Community Care Alice Springs

1300 660 022

Calvary Community Care Darwin

1300 660 022

Calvary Mulakunya Flexible Aged Care Service COTA Home Maintenance Service

8978 3721 1300 658 842

East Arnhem Regional Cncl Aged & Disability Serv integratedliving Northern Territory

8986 8986 1300 782 896

Kakadu Community Care

8979 9478

Life Without Barriers Alice Springs

8955 6400

Life Without Barriers Darwin

8930 2300

Life Without Barriers Katherine

8930 2300

Mable

1300 736 573

Nauiyu Daly River Aged Care Service

8977 8900

Pulkapulkka Kari Flexible Aged Care Service

8962 1222

Regis Home Care Darwin

1300 188 740

Southern Cross Care (SA, NT & VIC) Home Support Service Darwin

1800 852 772

TeamHEALTH

8943 9600

Victoria Daly Regional Cncl Aged & Dis Services

8972 0777

Yarralin Walangeri Aged Care Service

8975 0839

Note: 1. NESB; Pages 129, 139, 163 2. ATSI; Pages 129, 139, 163

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i s eM ta Me ainte nce als n a n Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Call to arrange a private inspection or to talk to one of our friendly Village Managers. Discover the Greenfields Living difference today! 1300 669 755

1–4 • 1–4 1–4 2

• • • • • • • • •

• • •

•

• • • • • • • • • •

• • • • • • • • • • • • 1–4 • • • • • • • • • • • • 1–4 • • • • • • • • • 12 • 1–4 1–4 • • • • • • • • • • • • •

• • • • 1–4 • 1–4 • • 1–4 • • 1–4 1–4

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• • • • • • • • •

• • • • • • • • • • • • • • • •

• • • • • • • • • • • •

• •

Advert Notes Page ATSI 129, 139, 163 Note 1 Note 2

Web ID 19654 19214 19625 19652 37738 19939 ATSI 38340 19667 ATSI 20752 21992 Note 3 21994 Note 3 81D-81 22109 19651 ATSI 18883 ATSI 154 18500

• ATSI, CALD

21236

Note 4 ATSI ATSI

19629 38397 19648

• •

3. Includes services for Veterans’ Home Care (VHC) & DVA clients 4. Packages for clients with mental health needs

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. D Divider

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Your Retirement Living – 8 th edition

Home Care Guide 2021

Resources – Queensland

QUEENSLAND

Queensland useful phone numbers and websites Advocacy Aged and Disability Advocacy Australia (ADA Australia) 07 3637 6000 or 1800 818 338 adaaustralia.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers QLD 07 3900 8100 carersqld.com.au COTA QLD 07 3316 2999 cotaqld.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Elder Abuse Prevention Unit 1300 651 192 eapu.com.au Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Enquiry Line 1300 135 500 seniorsenquiryline.com.au

Cultural Ethnic Communities Council of Queensland (ECCQ) 07 3844 9166

eccq.com.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Alzheimer’s Queensland Helpline 1800 639 331 alzheimersonline.org Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Dementia Support Australia 1800 699 799 dementia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Affairs and Fair Trading (QLD) 13 74 68 qld.gov.au/law/fair-trading Legal Aid QLD (Legal Information Service) 1300 651 188 legalaid.qld.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Office of the Public Advocate (QLD) 07 3738 9513 justice.qld.gov.au/ public-advocate Public Trustee (QLD) 1300 360 044 pt.qld.gov.au

Other Association of Residents of QLD Retirement Villages (ARQRV) 0437 906 074 arqrv.org.au Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (QLD) 13 74 68 qld.gov.au/seniors/ legal-finance-concessions/seniors-card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering QLD 07 3002 7600 volunteeringqld.org.au AgedCareGuide.com.au/home-care

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Retirement Villages – Queensland Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Aveo Albany Creek 61 Explorer Dr, Albany Creek 4035

07 3556 4401

ID 14479

XaT

Amity Gardens 5 Lochinvar Ct, Ashmore 4214

07 3556 4401

ID 14379

07 3556 4401

ID 14370

Bridgeman Downs 42 Ridley Rd, Bridgeman Downs 4035

07 3556 4401

ID 14430

Xa X4 a Xa

Aspley Court 100 Albany Creek Rd, Aspley 4034

Carindale 19 Banchory Ct, Carindale 4152

07 3556 4401

ID 14387

Cleveland Gardens 83 Freeth St West, Ormiston 4160

07 3556 4401

ID 14410

Cleveland 148 Smith St, Cleveland 4163

07 3556 4401

ID 14532

Durack 356 Blunder Rd, Durack 4077

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ID 14534

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Lindsay Gardens 35 Lindsay Rd, Buderim 4556

07 3556 4401

ID 14378

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Manly Gardens 112 Whites Rd, Manly West 4179

07 3556 4401

ID 14380

Newmarket 24 Free St, Newmarket 4051

07 3556 4401

ID 14438

Newstead 50 Longland St, Newstead 4006

07 3556 4401

ID 21923

Xa HP FLp 4 P FL a X aT a HPrEKFL

Palmview 58 Harmony Bvd, Palmview 4553

07 3556 4401

ID 38524

Peregian Springs Country Club 07 3556 4401 21 Gracemere Blvd, Peregian Springs 4573 ID 19456 Robertson Park 07 3556 4401 7 Braddock St, Robertson 4109 ID 14389

WU W

Robina 1-33 Glenside Dr, Robina 4226

07 3556 4401

ID 14398

Southport Gardens 4 Beryl St, Southport 4215

07 3556 4401

ID 14383

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Springfield 07 3556 4401 2 Symphony Way, Springfield Central 4300 ID 21924 Sunnybank Green 07 3556 4401 239 McCullough St, Sunnybank 4109 ID 14397

Taringa 1 Moore St, Taringa 4068

07 3556 4401

ID 14463

Xa X4 a Xa

The Clayfield 469 Sandgate Rd, Albion 4010

07 3556 4401

ID 14533

KFLp

The Domain Country Club 74 Wardoo St, Ashmore 4214

07 3556 4401

ID 14385

HPrEKFLp

The Parks 1 Telford St, Earlville 4870

07 3556 4401

ID 14388

FLp

Tranquility Gardens 5 Mildura Dr, Helensvale 4212

07 3556 4401

ID 14377

Northside 259 Handford Rd, Taigum 4018

07 3419 9200

ID 18469

FLp

Sequana 2 Cater St, Upper Coomera 4209

1800 911 989

X6 a X6 a

Baldwin Living

ID 21142

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149

Resources –

150

Retirement Villages – Queensland Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

BallyCara BallyCara Village, Residential Care & Wellness 16B Oyster Point Esp, Scarborough 4020

1300 272 222

ID 14644

Brookfield Green 139 Gold Creek Rd, Brookfield 4069

07 3202 3877

ID 20703

Brownesholme 109 Highfields Rd, Highfields 4352

07 4696 8281

ID 14392

Elim Estate 123 Cemetery Rd, Raceview 4305

0438 149 959

ID 14546

Kepnock Grove 28 Jocumsen St, Kepnock 4670

07 4131 2222

Shalom 07 4923 9500 121 Maloney St, North Rockhampton 4701 ID 20702 Wishart Gardens 07 3550 3728 14 Glasford St, Wishart 4122 ID 20704

W W

7T 4 4 a 4 a a 7 X4T a 4T X4 aT

Maranatha Retirement Village 1582 Anzac Ave, Kallangur 4503

1800 246 637

ID 17306

X4T

07 3357 7028

ID 14408

07 3129 9075

ID 20016

X4 aT a HPr

Parklands 242 Parklands Blvd, Currimundi 4551

13 44 78

ID 20550

The Palms 22 Power Rd, Buderim 4556

13 44 78

ID 20549

The Ridge 131 Quinlan St, Bracken Ridge 4017

13 44 78

ID 20548

Woodlands 22 Lacebark St, Meridan Plains 4551

13 44 78

ID 20904

182

Carinity

ID 20705

Christadelphian Aged Care

Delamore Retirement Community Delamore Retirement Community 115 Turner Rd, Kedron 4031

Greengate St Luke's Green 43 Taylor St, Woolloongabba 4102

IRT

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134, 155

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134, 155

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134, 155

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0431 714 699

ID 38624

X6 aT

Bribie Cove Retirement Village 199-213 Goodwin Dr, Bongaree 4507

07 3400 1010

ID 14374

Glasshouse Views Retirement Village 96-104 Peachester Rd, Beerwah 4519

07 5439 2425

ID 18001

6T a 6T a

07 4046 1941

Kewarra Lifestyles Kewarra Retirement Village 80 Kewarra St, Kewarra Beach 4879

McKenzie Aged Care Group

Mercy Health Coral Sea Gardens Retirement Village 252–258 Lyons St, Westcourt 4870

Odyssey Lifestyle Care Communities Odyssey Lifestyle Care Communities 1 The Crestway, Robina 4226

ID 21205

07 5551 6720

ID 54397

X4 a

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IBC

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover.

YourRetirementLiving.com.au

151

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Ozcare Currimundi Gardens Retirement Village 28 Saffron Dr, Currimundi 4551

1800 692 273

ID 21738

De Paul Manor Estate 1 Edmund Rice Dr, Ashmore 4214

1800 692 273

ID 20276

X4T 4T a

Palm Lake Resort Bargara 39 Wearing Rd, Bargara 4670

1800 501 119

ID 19929

Palm Lake Resort Beachmere Bay 145 Bishop Rd, Beachmere 4510

1800 246 677

ID 22353

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Palm Lake Resort Bethania 43 Goodooga Dr, Bethania 4205

1800 774 866

ID 20019

1800 725 652

ID 20269

Palm Lake Resort Toowoomba 149 Hogg St, Cranley 4350

1800 246 677

ID 38638

aT P 4T P a aT a HP

Palm Lake Resort Deception Bay 2-12 George St, Deception Bay 4508

Regis Barambah Villas 50 Alford St, Kingaroy 4610

1300 998 100

ID 21417

Regis Bramble Bay Retirement Village 60 Wakefield St, Sandgate 4017

07 3869 6100

X4T a

Regis Corinthian Court Retirement Village 07 4789 9733 1 Emerald St, Kirwan 4817 ID 21006 Regis Farris Villas 1300 352 353 52 Breakspear St, Gracemere 4702 ID 21416

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Regis McDonald Court Retirement Village 1300 998 100 14 Alma St, Atherton 4883 ID 20648

154

Regis Tallowwood Lodge Retirement Village 07 3869 6100 25 James St, Crows Nest 4355 ID 20647 Regis Woodward Retirement Village 07 4053 5999 82-120 McManus St, Whitfield 4870 ID 21005

154

X4T

Eastern Heights 44 Grange Rd, Eastern Heights 4305

1300 732 766

ID 20227

Redbank Plains 15 Argyle St, Redbank Plains 4301

1300 732 766

ID 18713

7 4 7 4

07 3204 7911

ID 20354

6T a

Caloundra Retirement Estate 57 Village Way, Little Mountain 4551

07 5492 6866

ID 61981

Edens Landing Retirement Estate 20 Loane Drive, Edens Landing 4207

07 3805 1844

ID 61980

Noosa Waters Retirement Estate 39 Lake Weyba Dr, Noosaville 4566

07 5474 4480

ID 18414

ParqueVista on Seville 85 Seville Rd, Holland Park 4121

07 3422 3866

ID 21455

Stretton Gdns Retirement Estate 209 Illaweena St, Drewvale 4116

07 3373 9000

ID 61982

X6 aT X6 aT X6 a X6 aT X6 aT

1800 778 767

Palm Lake Care

Regis Aged Care

ID 21004

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Seasons Aged Care

Sir James Terrace Sir James Terrace Villas 11 Stamp St, Deception Bay 4508

Southern Cross Care (QLD)

St Vincent's Care Services Bardon Independent Living 59 Main Ave, Bardon 4065

ID 20629

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I 153

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

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D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Comfortable retirement living

in welcoming communities Our independent living communities offer an enviable retirement lifestyle. Enjoy private, maintenance-free living with the comfort and security of on-site support, including 24-hour emergency call systems and options for in-home support services. Set in beautifully landscaped village environments, our independent living units are fully self-contained and complemented by well-appointed community amenities. Relax in the privacy of your own home, take advantage of the many social activities on offer, or enjoy a shopping trip on our community bus — the choice is yours. Contact us today to arrange an inspection or find out more about our properties: 1800 778 767 | svcs.info@svha.org.au www.svcs.org.au

St Vincent’s Care Services Auburn 21 Alice Street, Auburn NSW One- and two-bedroom apartments available

St Vincent’s Care Services Bardon 59 Main Avenue, Bardon QLD One- and two-bedroom apartments available

St Vincent’s Care Services Boondall 2141 Sandgate Road, Boondall QLD Two- and three- bedroom apartments available

St Vincent’s Care Services Carseldine 736 Beams Road, Carseldine QLD One-, two- and three-bedroom apartments available

St Vincent’s Care Services Enoggera 133 South Pine Road, Enoggera QLD One- and two-bedroom apartments available

St Vincent’s Care Services Mitchelton 46 Church Road, Mitchelton QLD One-, two- and three-bedroom apartments available

St Vincent’s Care Services Southport 32 Bauer Street, Southport QLD One- and two-bedroom apartments available

J2900 0719

At St Vincent’s Care Services, we make you the priority.

153

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

St Vincent's Care Services continued Boondall 2141 Sandgate Rd, Boondall 4034

1800 778 767

ID 19917

153

Carseldine 736 Beams Rd, Carseldine 4034

1800 778 767

ID 14840

153

1800 778 767

ID 14442

Mitchelton Independent Living 46 Church Rd, Mitchelton 4053

1800 778 767

ID 14858

Southport Independent Living 32 Bauer St, Southport 4215

1800 778 767

ID 20630

4T 7 4 4T 7T 4

Enoggera Independent Living 133 South Pine Rd, Enoggera 4051

07 3282 1000

X6 aT

X6 a X6 aT 6T a

The Salvation Army Aged Care Riverview Gardens Retirement Village 25 Endeavour Road, Riverview 4303

TriCare

ID 17423

Compton Gardens Retirement Community 07 3263 2788 97 Albany Creek Rd, Aspley 4034 ID 14431 Cypress Gardens Retirement Community 07 5579 9311 Gooding Dr, Clear Island Waters 4226 ID 14594 James Ommaney Retirement Community 146 Capitol Dr, Mount Ommaney 4074

07 3376 1336

ID 14583

WU U

FL P P

153

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153

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D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

IT TAKES A VILLAGE TO MAKE A RETIREMENT Regis Retirement Villages give you the feeling of security you need to embrace the life you want. Rediscover the simple joys that make life worth living new friends, quiet comforts and a feeling of genuine security. It’s why we call it Retirement Living. To find out more, or to book a tour of one of our villages, please call 1300 998 100

Regis McDonald Court Atherton

Regis Corinthian Court Kirwan

Regis Farris Villas Gracemere

Regis Bramble Bay Sandgate

Regis Tallowwood Lodge Gracemere

Regis Woodward Whitfield

Regis Barambah Villas Kingaroy

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

154

Your Retirement Living – 8 th edition

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

TriCare continued Mt Gravatt Retirement Community 1748 Logan Rd, Mount Gravatt 4122

07 3849 4358

ID 14595

Runaway Bay Retirement Community 98 Bayview St, Runaway Bay 4216

07 5500 2300

ID 14592

Stafford Lakes Retirement Community 682 Rode Rd, Chermside West 4032

07 3864 4500

ID 20020

Willow Glen Retirement Community 11 Donahue St, Toowoomba 4350

07 4635 4000

ID 17990

X6 aT 6T a X6 aT 6 a

07 3843 4735

X 4T a HPrEKF

Aldersgate at Red Hill (Wesley Mission Qld) 07 3621 4558 12 Upper Clifton Tce, Red Hill 4059 ID 14403

Rosemount Retirement Community 620 Seventeen Mile Rocks Rd, Sinnamon Park 4073

0 X4 a

07 3737 7500

ID 21837

X6T

07 3621 4558

X6T

Vacenti Con Noi Apartments 30 Scrub Rd, Carindale 4152

Wesley Mission Queensland

Wheller on the Park 25 The Boulevard, Chermside 4032

ID 20637

ID 18382

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I I

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Retirement Villages Home Care You’re in good company. IRT is a community-owned provider with over 50 years’ experience improving the lives of older Australians. Enjoy independent living with IRT at one of our retirement villages located throughout South-East Queensland or receive home care services from our trusted Queensland home care team.

QLD

Sunshine Coast

Brisbane

Retirement villages Active and independent living for over 55s.

Home care Support at home to live independently.

For more information call 134 478 or visit irt.org.au See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

155

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (07)

Alzheimer's Queensland - Home Care Packages

1800 639 331

Arcare Home Care Packages Gold Coast Region

1300 299 150

Arcare Home Care Packages North Brisbane Region

1300 299 150

Arcare Home Care Packages South Brisbane Region

1300 299 150

Arcare Home Care Packages Sunshine Coast Region

1300 299 150

Arcare Home Care QLD Privately Funded Services

1300 299 150

AusCare Home & Community Care

1300 455 322

Australian Unity Home Care Service Gold Coast

1300 160 170

Australian Unity Home Care Services

1300 160 170

Baldwin Living HomeServe QLD

1800 911 989

BallyCara HomeCare

1300 272 222

BallyCara Village, Residential Care & Wellness

1300 272 222

Care in Your Home & Com'ty (Wesley Mission Qld)

1800 448 448 3901 1165

Carers Link Aged Support Services Catholic Healthcare Home Care Services Queensland

1800 225 474 13 44 78

IRT Home Care South East QLD

1300 736 573

Mable

4031 6977

Mercy Place Westcourt Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

Pearl Home Care - Brisbane North

3314 2575

Pearl Home Care - Brisbane South

0421 330 734

Regis Home Care Cairns

1300 188 740

RSL LifeCare at Home North Tweed Heads, Gold Coast, Murwillumbah

1300 853 146

Salem Aged Care Toowoomba

1800 960 433

Senior Helpers Far North Queensland

4281 6816

Somerset Community Services

5427 0548

St Vincent's Care Services Com'ty Living Brisbane

1800 778 767

St Vincent's Care Serv Com'ty Living Gold Coast

1800 778 767

St Vincent's Care Serv Com'ty Living Sunshine Coast

1800 778 767

St Vincent's Care Services Com'ty Living Toowoomba

1800 778 767

Note: 1. Servicing Gold Coast South East 2. Fee for service applicable for private clients

Hom e Ca

Home Care Services

Home Care – Queensland

• • • • • • • 1–4 • • • 1–4 1–4 • • • • 1–4 • 1–4 • 1–4 • • • 1–4 • • 1–4 • • 1–4 • • • • 1–4 1–4 1–4 1–4 1–4

24 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

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•

• •

Advert Web Notes Page ID 39056 20908 20907 20753 20909 19972 38987 Note 1 54 22243 Note 2 54 20189 22074 Note 3 182 21374 182 14644 17275 18606 Note 4 138 38609 134, 155 20892 81D-81 22109 IBC 14459 149 17269 149 17301 149 17293 149 17294 ATSI 149 17419 149 18717 149 17449 149 17299 149 17297 ATSI 149 17298 149 17295 149 17302 149 17248 149 17300 ATSI 149 17426 ATSI 74 54075 74 54076 154 21413 136, 141 22336

153 153 153 153

14845 39024 20950 21962 21963 21966 21967

3. Packages for clients in Baldwin Care retirement villages only 4. African, Indonesian, Spanish; Dementia Support Program Services available to people with disabilities

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider IBC Inside Back Cover.

156

Home Care Guide 2021

Resources – South Australia

SOUTH AUSTRALIA

South Australia useful phone numbers and websites Advocacy Aged Rights Advocacy Service 08 8232 5377 or 1800 700 600 sa.agedrights.asn.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers SA 08 8291 5600 carerssa.com.au Catalyst Foundation (SA) 08 8168 8776 or 1800 636 3680 catalystfoundation.com.au COTA SA 08 8232 0422 cotasa.org.au Dementia Support Australia 1800 699 799 dementia.com.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Ethnic Link Services (SA) 08 8241 0201 or 1800 648 598 unitingsa.com.au/ aged-care/ethnic-link-services Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer & Business Services 13 18 82 cbs.sa.gov.au Legal Services Commission: Legal Helpline 1300 366 424 lsc.sa.gov.au Office of the Public Advocate (SA) 08 8342 8200 opa.sa.gov.au Public Trustee (SA) 08 8226 9200 publictrustee.sa.gov.au South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (SA) 1800 819 961 sa.gov.au/topics/ family-and-community/seniors/seniors-card South Australia Retirement Villages Residents Association (SAVRA) 08 8232 0422 sarvra.asn.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering SA 08 8221 7177 volunteeringsa-nt.org.au

AgedCareGuide.com.au/home-care

157

Retirement Villages – South Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

ACH Group Angove Park Drive 1 Angove Park Dr, Tea Tree Gully 5091

08 8159 3418

ID 38221

Bridge Street 8 Bridge St, Salisbury 5108

08 8159 3418

ID 38226

Brighton Parade 9 Brighton Pde, Blackwood 5051

08 8159 3480

ID 38208

Broad Street 3-7 Broad St, Marden 5070

08 8159 3418

ID 38207

Cator Street Cator St, Glenside 5065

Note 1

08 8159 3418

ID 38218

Cornish Street 5 Cornish St, Stepney 5069

08 8159 3418

ID 38203

Note 1

East Terrace 55 East Tce, Kensington Gardens 5068

08 8159 3418

ID 38219

Note 1

Elkanah Village 50 Woodcroft Dr, Morphett Vale 5162

08 8159 3480

ID 14934

Elliot Court 127 Montacute Rd, Campbelltown 5074

08 8159 3418

ID 38220

First Avenue 132 First Ave, Joslin 5070

08 8159 3418

a X5 4 Xa

ID 38222

Note: 1. Pages 162, 164, 166, 175

Note 1

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

158

Your Retirement Living – 8 th edition

Retirement Villages – South Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

ACH Group continued

Note 1

X5 4 X5 4 X5 4

Note 1

08 8159 3418

ID 38227

Note 1

High Street 21 High St, Willunga 5172

08 8159 3480

ID 38204

Note 1

Hub Drive 155 Hub Dr, Aberfoyle Park 5159

08 8159 3480

ID 38205

Note 1

Ian Wilson Court 45 Fuller St, Walkerville 5081

08 8159 3480

ID 38206

Note 1

James Evans Court 122 St Bernards Rd, Magill 5072

08 8159 3418

ID 21010

Xa 5 4 4

Note 1

Kapara Mews 80 Moseley St, Glenelg South 5045

08 8159 3480

ID 38209

XaT a

Note 1

Knighton Road 32 Knighton Rd, Elizabeth North 5113

08 8159 3480

Fred McCallum Court 142 Marian Rd, Glynde 5070

08 8159 3418

ID 38224

Genders Court 7 Weymouth St, Campbelltown 5074

08 8159 3418

ID 38223

Hamlyn Court 30 Fuller St, Walkerville 5081

08 8159 3418

ID 38229

Hampden Street 5 Hampden St, Firle 5070

ID 38210

Note: 1. Pages 162, 164, 166, 175

Note 1

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Creating Independence, not losing it...

Barossa Village is a fully integrated aged care provider offering in-home care, independent living units, supported accommodation & residential care. Being part of Barossa Village means accessing the care & support of our qualified staff, when & how you need us. We offer a full program of lifestyle activities & transport to get you there. Our new and refurbished one, two and three bedroom independent living units range from $165,000 to $350,000 in small and large clusters within the neighbourhoods of Nuriootpa, Tanunda and Angaston, keeping you connected to your town and its community. Contact our enquiry team about in-home care or accommodation to suit your lifestyle and goals.

p. (08) 8562 0300 | www.barossavillage.org See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

159

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued Loveday Street 4 Loveday St, Goolwa 5214

08 8159 3480

ID 38211

Mackie Court 75 Wattlebury Rd, Lower Mitcham 5062

08 8159 3480

ID 38225

Main Road 192 Main Rd, Blackwood 5051

08 8159 3480

ID 38212

Manson Court 2 Sparks Tce, Rostrevor 5073

08 8159 3480

ID 38213

McKay Avenue 16-18 McKay Ave, Christies Beach 5165

08 8159 3480

ID 38214

Menzies Marden 22 Kent St, Marden 5070

08 8159 3418

ID 38215

Millikan Grove 51 Marden Rd, Marden 5070

08 8159 3418

ID 38216

Moir Court 6 Moir Ct, Magill 5072

08 8159 3418

ID 38228

Penzance Street 89 Penzance St, Glenelg 5045 Perry Park Village 100 Murray Rd, Port Noarlunga 5167

Xa 5 4 Xa 7 4 X7 4

Note 1

Xa 5 4 Xa

Note 1

08 8159 3480

ID 38217

Note 1

08 8159 3480

Note 1

ID 20683

Note: 1. Pages 162, 164, 166, 175

4T a

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

UNITS AVAILABLE NOW! Warner Close is the perfect place to call home. Give yourself peace of mind and discover the ultimate Murray Mallee Lifestyle with comfortable units, a secure gated-community, warm and inviting on-site managers, all on an affordable rental agreement. Call us on (08) 8532 2255 to book a tour today!

warnerclose.com.au 18 Warner Road, Murray Bridge SA 5253 Warner Close is a part of the Murray Mallee Aged Care Group Inc. See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

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Your Retirement Living – 8 th edition

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued Pickering Court 25 Kapoola Ave, Felixstow 5070

08 8159 3418

ID 38230

X5 4

Note 1

Princes Road 23-27 Princes Rd, Kingswood 5062

08 8159 3480

ID 38231

Note 1

Pullin Court 5 Sparks Tce, Rostrevor 5073

08 8159 3418

ID 38232

Note 1

Riverview Drive 29-35 Riverview Dr, Port Noarlunga 5167

08 8159 3480

ID 38233

XaT

Note 1

Sir Keith Wilson Court 67 St Bernards Rd, Magill 5072

08 8159 3418

ID 20682

Note 1

St George's Court 2 Murray Ave, Magill 5072

08 8159 3418

ID 20681

Note 1

Strathmore Terrace 4 Strathmore Tce, Brighton 5048

08 8159 3480

ID 38234

Note 1

Sturdee Street 2A Sturdee St, Linden Park 5065

08 8159 3480

ID 38236

Note 1

Sydney Street 111 Sydney St, Glenunga 5064

08 8159 3418

ID 38235

Note 1

Taeuber Court 12 Taeuber Ct, Wynn Vale 5127

08 8159 3418

Note 1

ID 38237

Note: 1. Pages 162, 164, 166, 175

STHAVEN E R

19 35

- 202

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Independent Living Units Safety and security with peace of mind Affordable Independent Retirement Living Units at Marion, Bellevue Heights, Port Elliot, Paradise and Malvern. Luxury apartments at Leabrook. For further details or to arrange an inspection please call 8370 3756 or email retirement@resthaven.asn.au

Trust. Dignity. Choice. See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

161

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued Third Street 22 Third St, Magill 5072 Waite Street 21 Waite St, Blackwood 5051 Yankalilla Mews 175 Main South Rd, Yankalilla 5203 Spence on Light - Retirement Living 69 Light Sq, Adelaide 5000

Allity Hillside Gardens Retirement Living 88 Cricklewood Rd, Heathfield 5153

08 8159 3418

ID 38238

08 8159 3480

ID 38239

08 8159 3480

ID 22385

Xa 6 a XaT

1300 224 477

ID 61883

08 8339 4815

ID 18504

08 8562 0300

ID 18523

7 4

08 8404 8200

ID 38900

08 8404 8200

ID 19768

08 8404 8200

ID 38901

08 8404 8200

ID 38902

Note 1

XaT a H

pdf

Barossa Village Barossa Village Retirement Living 14 Scholz Ave, Nuriootpa 5355

Clayton Church Homes Balhannah 13 Junction Rd, Balhannah 5242 Beulah Terraces 144-148 Beulah Rd, Norwood 5067 Crafers 2 Station St, Crafers 5152 Gumeracha 5 Albert St, Gumeracha 5233 Lobethal 3 Jeffery St, Lobethal 5241 Magill 43 Fisher St, Magill 5072 Percival Street 2-6 Percival St, Norwood 5067

FLp

61, 63, 65

159

158, 165

08 8404 8200

ID 38903

158, 165

08 8404 8200

ID 19685

PrEKF

158, 165

08 8404 8200

158, 165

ID 21925

Note: 1. Pages 162, 164, 166, 175

X4T X4 a a

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Smart move for retirement living Get the most out of life with a home that demands less of you. Offering peace of mind and access to health and home support services if you need them now, or in the future. Choice of village settings, small groups or individual homes. Plus, connections to your local community. Priced from $79,000 – $550,000.

Let’s talk 08 8159 3418 Visit achgroup.org.au/retirement-living See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

162

Your Retirement Living – 8 th edition

Retirement Villages – South Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Clayton Church Homes continued Pinoak Tiers (Stirling) 6 Bilney Rd, Stirling 5152 Queen Street 24-26 Queen St, Norwood 5067 Uraidla Village Kidney St, Uraidla 5142 Woodside 11 Nairne Rd, Woodside 5244

08 8404 8200

ID 20448

08 8404 8200

ID 19173

08 8404 8200

ID 21542

08 8404 8200

ID 38904

College Green Retirement Village 17-23 Grenfell St, Kent Town 5067

08 8274 3633

ID 18138

Cottage Grove Court 17 Winston Cr, Woodcroft 5162

08 8274 3633

ID 20422

Kingsborough Retirement Village 79-81 William St, Norwood 5067

08 8274 3633

ID 14958

Mount Barker Retirement Villages Various Locations in, Mount Barker 5251

08 8274 3633

ID 18142

Mulberry Grove 55 Briar Rd, Felixstow 5070 Old Oxford Court 29 Hulbert St, Hove 5048

08 8274 3633

ID 19777

08 8274 3633

ID 19776

Oxford Retirement Village 44 Wattle Ave, Hove 5048

08 8274 3633

ID 18506

The Village Retirement Village 10 Centenary Ave, Maitland 5573

08 8274 3633

Eldercare

ID 18507

Gawler Grande Views Aged Care Gawler Grande Views 3 Duffield Street, Gawler East 5118

Japara

08 7221 9160

The Homestead Serviced Apartments 08 8222 1222 15 Homestead Ave, Walkley Heights 5098 ID 21159

158, 165

F F

ID 21245

158, 165 158, 165

5 X4 a X4 aT 5 X4 a 5 X4T a X4 a X4 aT 5 X4T a 5 X4T a

158, 165

X6 aT a HPr

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Choose your own care with Calvary Home Care Services | Retirement Living | Residential Aged Care

1800 222 000 www.calvarycare.org.au

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

163

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Life Care

X4 aT 7 4T a X4 a X4 a X4 a 7 X4T a 7 X4T a Xa X7 aT

Aldinga Beach Court ILUs 6 Pridham Blvd, Aldinga Beach 5173

1800 555 990

ID 19690

Glenrose Court ILUs 1 Gilles Rd, Glen Osmond 5064

1800 555 990

ID 19691

Hayfield Plains ILUs 7 Diekman Tce, Balaklava 5461 Marion Rose ILUs 7 Shaun Cr, Mitchell Park 5043 Murlali Village ILUs 1 McKinna Rd, Christie Downs 5164

1800 555 990

ID 18166

1800 555 990

ID 15036

1800 555 990

ID 15065

Parkrose Village ILUs 34 Norman Tce, Everard Park 5035

1800 555 990

ID 19692

Reynella Village ILUs 278 Old South Rd, Old Reynella 5161

1800 555 990

ID 19693

Rosehaven ILUs 953 North East Rd, Modbury 5092 Roselin Court ILUs 1A & 1B First Ave, Joslin 5070

1800 555 990

ID 15026

1800 555 990

ID 20479

08 8532 2255

ID 17495

08 8370 3756

ID 19450

X4T

08 8370 3756

ID 21221

X 4T a HP

08 8370 3756

ID 19451

08 8370 3756

ID 19452

08 8370 3756

ID 19453

4T X0 4T X4T

08 8370 3756

X4T a

Murray Mallee Aged Care Group Warner Close Retirement Living 18 Warner Rd, Murray Bridge 5253

Resthaven Bellevue Heights Independent RLU 47 Eve Rd, Bellevue Heights 5050 Leabrook Apartments 334 Kensington Rd, Leabrook 5068 Malvern Independent Retirement Living Units 43 Marlborough St, Malvern 5061 Marion Independent Retirement Living Units 12 Township Rd, Marion 5043 Paradise Independent Retirement Living Units 61 Silkes Rd, Paradise 5075 Port Elliot Independent Ret Living Units 52 & 54 North Tce, Port Elliot 5212

ID 38861

KFL

KF FL

KF F FL Pr

F P

0T a H

160

161, 164

161, 164 161, 164 161, 164 161, 164

161, 164

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Do you need help to navigate the aged care system?

Call for free information

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

164

Your Retirement Living – 8 th edition

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (08)

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

ACH Group Respite Services

1300 224 477

Aged Care Planning Home Care Services

0433 897 083

Alwyndor Support at Home

8177 3200

AnglicareSA Home Care Services

1800 317 009

At Home Created by Life Care

1300 555 220

AusCare Home & Community Care

1300 455 322

Barossa Village Home Care

8562 0300

Hom e Ca

Home Care Services

Home Care – South Australia

1–4 • • • • • • • • • 1–4 • • • • • • • 1–4 1–4 1–4 1–4 1–4 1–4

Bene Aged Care Multicultural C/wealth Home Support Prog 8131 2000 Bene Aged Care Multicultural Home Care Packages

8131 2000

Bolton Clarke At Home Support (SA)

1300 665 444

Calvary Community Care Adelaide

1300 660 022

Calvary Community Care Flinders & Far North

1300 660 022

Calvary Community Care Southern Fleurieu

1300 660 022

Clayton Church Homes - Home Care Services

8165 6400

Community Support Inc

8429 1200

Note: 1. Arabic, Cambodian, Greek, Italian, Muslim; Pages 162, 164, 166, 175 2. Flexible respite available; Pages 162, 164, 166, 175 3. Coordination only

1–4

• • • • • • • • • • • • • • • • • •

1–4 • • 1–4 • • 1–4 • • 1–4

• •

• • • • • • • • • • • • • • • •

• • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • •

• • • • •

• • • • • • • • • • • • • • •

• • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

4. Services for Veterans available 5. Includes Veterans’ Home Care and overnight services 6. ATSI, CALD; Pages 129, 139, 163

• • •

Advert Notes Page Note 1 162, 164, 166, 175 Note 2 Note 3

• • • • 159 • • Note 4 • • Note 5 • • Note 6 • • Note 6 • 129, 139, 163 158, 165 • • • Note 7 113

Web ID 17475 38939 19188 38920 38937 21926 17506 38987 18524 20458 17516 20791 17856 17466 17492 38877 61870

7. CALD, NESB

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

165

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone (00)

COTA Home Maintenance Service

1300 658 842

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler

1300 773 202

GOCSA Community Care Services

7088 0500

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

Kalyra Help at Home

8278 0390

KinCare SA

1300 110 254

KompleteCare

8265 5696

Life Without Barriers Adelaide

1300 883 867

Mable

1300 736 573

Meals on Wheels (SA)

1800 854 453

Murray Mallee Aged Care Group - Home Care Packages My Care Solution

8532 2255 8331 9922

Northern Respite Care Services

1–2 1–4 1–4 1–4 1–4 1–4 1–4 1–4

8375 2000

Polish Aged Care Social Support Service

8232 1464

Pop-Up Community Care

1–4

1300 858 047

Programmed Care SA & NT

13 10 95

RDNS SA Home Care Services

1300 364 264

Resthaven Home Care Packages Metropolitan Adelaide 1300 136 633 Resthaven Home Care Packages Regional South Australia 1300 136 633 Resthaven In Home Supp Serv Metropolitan Adelaide

1300 136 633

Resthaven In Home Supp Serv Regional South Australia

1300 136 633

Resthaven Lifestyle Choices Plus

1300 136 633

St Louis Home Care - Victor Harbor & Fleurieu Peninsula Note: 1. Includes services for clients with DVA/VHC funding 2. European, Greek, Italian, Macedonian, Vietnamese

8552 1481

•

• • • • • • • • •

1–4 • 1–4 1–4 • •

0411 117 323

Orana Aged Care at Home

• • • • • •

• • • • • • • • • •

1–4 1–4 1–4

1–4

•

• • • • • • • • • • • • • • •

3. Includes Transition Care services 4. Overnight services available

• • • • • • • • • •

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Advert Web Notes Page ID 37738

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17464

Note 1

• Note 2 • ATSI, LGBTIQ • CALD, LGBTIQ • LGBTIQ Note 3 Note 4 Note 5

110 81D-81

160 • • 104 • • • • • • 161, 164 • 161, 164 • 161, 164 • 161, 164 • 161, 164 • • • Note 6

17500 17490 17491 20392 17515 20447 21995 22109 20104 37706 22185 18823 38346 20147 61986 38867 15317 17497 17499 19228 19729 19731 21533

5. Includes services for Veterans’ Home Care (VHC) & DVA clients 6. Greek, Italian, LGBTIQ, Latvian, Polish

A Home Care package that provides reassurance For over 65 years, ACH Group has been supporting older people to live well as they age.

Dedicated Advisor to coordinate your care and support

Workers you can trust - fully vetted and trained

Our customer service centre is always open

Peace of mind with access to a nurse on-call

Sign up or switch to an award winning, fully accredited and approved provider. Let’s talk 1300 22 44 77 Visit achgroup.org.au See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

166

Home Care Guide 2021

Resources – Tasmania

TASMANIA

Tasmania useful phone numbers and websites Advocacy Advocacy Tasmania 03 6224 2240 or 1800 005 131 advocacytasmania.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers Tasmania 03 6231 5507 carerstas.org COTA (TAS) 03 6231 3265 cotatas.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Equal Opportunity Tasmania 03 6165 7575 or 1300 305 062 equalopportunity.tas.gov.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au People in Culturally Appropriate Care (PICAC) 03 6221 0999 mrctas.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Service Tasmania 1300 135 513 service.tas.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Building & Occupational Services (Consumer Affairs) 1300 654 499 cbos.tas.gov.au Guardianship & Administration Board 1300 799 625 guardianship.tas.gov.au Legal Aid Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 03 6165 3444 publicguardian.tas.gov.au Public Trustee (TAS) 03 6235 5200 or 1800 068 784 publictrustee.tas.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 communities.tas.gov.au/csr/ programs-and-services/seniors_card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Tasmania 1800 677 895 volunteeringtas.org.au

AgedCareGuide.com.au/home-care

167

Retirement Villages – Tasmania Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Aveo Derwent Waters 57 Cadbury Rd, Claremont 7011 Mowbray Links 30 Janefield St, Mowbray 7248

03 6236 7600

ID 19026

03 6325 1600

ID 21177

1800 911 989

ID 15440

X6 a

03 6277 8800

ID 19561

X4T a

03 6344 5566

ID 19498

6T a

1300 988 203

ID 18086

03 6282 5200

ID 19538

1300 988 203

ID 18087

1300 988 203

ID 18090

X6 aT X0 aT X6 aT X6 a

03 6257 9100

ID 21427

7T a

03 6208 0800

ID 21438

FLp

ID 15498

aT X6 aT

03 6345 2101

FLp

03 6243 3100

XaT

HPrEKFLp

Regis Retirement Living Tasmania - Norwood 1300 998 100 8 Blenheim St, Norwood 7250 ID 15492

7T 3

Tyler Village 320 Westbury Rd, Prospect Vale 7250

03 6343 2757

ID 15437

X7 4T

AA Lord Retirement Village 131 Hill St, West Hobart 7000

03 6282 5400

ID 15445

Ainslie Units Westbury 87 Meander Valley Rd, Westbury 7303

03 6344 7911

ID 19154

Ainslie Village Low Head 196-224 Low Head Rd, Low Head 7253

03 6344 7911

ID 19541

Ainslie Village Launceston 5 Waveney St, South Launceston 7249

03 6344 7911

Baldwin Living Vaucluse Gardens 319 Macquarie St, South Hobart 7004

Glenview Community Services Glenview Close 2-10 Windsor St, Glenorchy 7010

Japara Cosgrove Cottages 25 Waveney St, South Launceston 7249

Masonic Care Tasmania Garden Village 177 Penquite Rd, Norwood 7250 Lindisfarne Various locations in, Lindisfarne 7015 Newstead Courts Various locations in, Newstead 7250 Tamar Valley Court 144 Main Rd, Exeter 7275

May Shaw Health Centre Swansea Living Bridge St, Swansea 7190

OneCare Barossa Park Independent Living Units 33A Clydesdale Ave, Glenorchy 7010 The Manor Gardens Independent Living Units 2 Guy St, Kings Meadows 7249

Queen Victoria Care Queen Victoria Care Village 13 Milford St, Lindisfarne 7015

ID 21841

Regis Aged Care Respect Aged Care

Southern Cross Care (TAS)

ID 18073

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See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

168

Your Retirement Living – 8 th edition

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Community support and wellbeing Remain connected with social groups, outings, and carer services

Help at home

Residential care

Get assistance with personal and clinical care, household chores, assistive technology and transport

Specialist 24/7 care and support, including dementia and palliative care and respite stays, within safe and caring communities

With services across Tasmania, Uniting AgeWell’s expert team can help you find the care and support to meet your needs. 1300 783 435 unitingagewell.org 4739 DPS

169

Retirement Villages – Tasmania Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Southern Cross Care (TAS) continued Fairway Rise Lifestyle Village 55 Gordons Hill Rd, Lindisfarne 7015

03 6282 5400

ID 20381

Glenara Lakes Lifestyle Village 390 Hobart Rd, Youngtown 7249

03 6344 7911

ID 19543

Guilford Young Grove Lifestyle Village 13 St Canice Ave, Sandy Bay 7005

03 6225 0216

Mary's Grange Villas (Southern Cross Care) 03 6227 7000 26 Channel Hwy, Taroona 7053 ID 15449 Saint Canice Lifestyle Village 03 6225 0216 15 St Canice Ave, Sandy Bay 7005 ID 18778

Sandown Lifestyle Village 1 Southerwood Dr, Sandy Bay 7005

03 6216 7100

ID 19544

Taroona Villas 100 Channel Hwy, Taroona 7053

03 6225 0216

ID 15433

Yaraandoo Village 1A Cardigan St, Somerset 7322

03 6343 0240

ID 19542

Aldersgate Village Units 3 Tallentire Rd, Newnham 7248

03 6341 1400

ID 18091

Denison Court Units 59 Goulburn St, George Town 7253

03 6341 1400

ID 18092

Glenrowan Village Units 64-68 Drummond St, Perth 7300

03 6341 1400

ID 15447

Independent Retirement Living TAS Various locations in, Tasmania 7000

1300 783 435

ID 21523

Kingston Units 57 Channel Hwy, Kingston 7050

03 6208 3208

ID 15505

Montrose Units 19 Montrose Rd, Montrose 7010

03 6208 3208

ID 15431

Mornington Units 281 Cambridge Rd, Mornington 7018

03 6208 3208

ID 15425

New Town Units 51 Cross St, New Town 7008

03 6208 3208

ID 15428

Queenborough Rise Units 3 Peel St, Sandy Bay 7005

03 6208 3208

ID 19500

Sorell Units 45 Arthur St, Sorell 7172

03 6208 3208

ID 15427

Strathdevon Units 50 Percival St Latrobe 7307

03 6341 1400

ID 15485

Strathglen Mews 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 20678

Strathglen Units 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 18093

03 6341 1400

Uniting AgeWell

Wesley Court Units 11-13 Normanstone Rd, South Launceston 7249

ID 19545

ID 15443

Note: 1. Pages 54, 169, 172, 179

X4 aT X4 aT 7 X4T a X4T X4 aT X4 aT 7 X4 a X4 aT

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Note 1 Note 1 Note 1

Note 1

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D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

170

Your Retirement Living – 8 th edition

Leading the way The Queen Victoria village is set in a beau�ful loca�on with sweeping water views of Hobart's River Derwent and blooming gardens. In this enviable se�ng, we provide for our residents' needs and offer both residen�al aged care and independent living and addi�onal services; hairdressing, wellness centre pool & gym, daily recrea�onal and leisure ac�vi�es, access to visi�ng allied health professionals, resident & family technology services and cafe. The Queen Vic Way is the essence of our community, where respect and compassion for people ma�ers , and we deliver progressive and accountable care and service for the individual.

Respect CompassioN Accountability Progressive

If it's �me to consider aged care services, talk to our admission specialist, we are here to support your journey. 13 Milford Street, Lindisfarne, TAS, 7015 P 03 6243 3100 E admin@qvcare.com.au W www.qvcare.com.au Facebook www.facebook.com/QVCare/ Celebrating 129 years 1891 - 2020

The view from the Queen Victoria Care Main Lounge

171

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 172

unitingagewell.org 4738 DPS

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Anglicare TAS Home Care Packages North

1800 466 300

Anglicare TAS Home Care Packages South

1800 466 300

Anglicare TAS Home Care Services

1800 466 300

ARC Community Care

1300 406 470

AusCare Home & Community Care

1300 455 322

Baldwin Living HomeServe VIC & TAS

1800 911 989

Bolton Clarke At Home Support (TAS)

1300 665 444

Bolton Clarke Southern TAS At Home Support

1300 665 444

Calvary Community Care

1300 660 022

Community Based Support Home Care Packages

1300 227 827

Community Based Support In-Home Care Services

1300 227 827

COTA Home Maintenance Service

1300 658 842

Dementia Australia TAS In Home Care Services

6325 4600

Family Based Care Tasmania

1800 684 098

Guardian Network Home Care Services TAS

1300 932 273

Guardian Network Home Maintenance Services

1300 932 273

Independent Health Care Service Hobart

6228 3899

Independent Health Care Service Launceston

6228 3899

integratedliving Australia Tasmania

1300 782 896

KinCare TAS

1300 110 254

Mable

1300 736 573

Mary's Grange Home Care (Southern Cross Care)

6146 1850

May Shaw Home Care

6257 9100

OneCare Home Care Services (North)

6345 2124

OneCare Home Care Services (South)

6283 1151

Queen Victoria Home Community Care

6243 3100

Regis Home Care Tasmania - North

6335 8900

Regis Home Care Tasmania - South

1300 998 100

Senior Helpers Concierge Care & Speciality Services TAS

6331 0311

Senior Helpers Tasmania

6331 0311

South Eastern Community Care - Home Care Packages

6269 1200

Southern Cross Care Home Care North

6343 4057

Southern Cross Care Home Care North West

6435 0340

Southern Cross Care In Home Care Services

6146 1850

The District Nurses Home Care Packages

6208 0500

The Salvation Army Community Care (TAS)

6278 3256

Uniting AgeWell North Western Tasmania Home Care

6715 7000

Uniting AgeWell Northern Tasmania Home Care

6715 7000

Uniting AgeWell Southern Tasmania Home Care

6289 8800

Wyndarra Centre In Home Care

6452 2722

Note: 1. Overnight and 24 hour care offered 2. Packages for clients in Baldwin Living retirement villages only 3. Can provide mental health services 4. Includes packages for clients with challenging behaviours 5. Includes services for Veterans and/or VHC clients

Hom e Ca

Home Care Services

Home Care – Tasmania

• • • • • 1–4 • • 1–4 • • 1–4 1–4

1–4 1–4 1–4 1–4

•

• 1–4 • 1–4 1–4 1–4 1–4 1–4 • 1–4 • 1–4 1–4 1–4 1–4 1–4 1–4 1–4

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• • • • • • • • • • • • • • • • • • • • • • • •

•

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Advert Web Notes Page ID 19157 21856 20953 38625 Note 1 38987 22075 Note 2 20804 21170 CALD 129, 139, 145 19527 21845 17524 37738 20967 19162 Note 3 38352 38046 22382 22383 17529 18094 Note 4 81D-81 22109 17539 CALD 17542 17538 Note 5 17523 Note 5 171 21842 154 17536 Note 6 154 19153 Note 7 87 38598 87 21009 CALD, Polish 17551 17521 17558 CALD 19546 21433 17537 17554 Note 8 17522 Note 9 17528 Note 10 17565

6. Priority for clients with short term memory loss 7. Includes overnight & telephone support services 8. ATSI; Pages 54, 169, 172, 179 9. Pages 54, 169, 172, 179 10. CALD; Pages 54, 169, 172, 179

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

173

Resources – Victoria

VICTORIA

Victoria useful phone numbers and websites Advocacy Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers Victoria 03 9396 9500 or 1800 514 845 carersvictoria.org.au COTA VIC 03 9654 4443 cotavic.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Elders Rights Advocacy 03 9602 3066 or 1800 700 600 era.asn.au Older Persons Advocacy Network 1800 700 600 opan.com.au Senior Rights Victoria 1300 368 821 seniorsrights.org.au

Cultural Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au

174

Your Retirement Living – 8 th edition

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees 03 9667 6466 statetrustees.com.au Victoria Legal Aid Legal Helpline 1300 792 387 legalaid.vic.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Residents of Retirement Villages Victoria 03 9015 8402 residentsofretirementvillagesvic.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Victorian Seniors Card Program 1300 797 210 seniorsonline.vic.gov.au Volunteering Victoria 03 8327 8500 volunteeringvictoria.org.au

Home Care Guide 2021

Retirement Villages – Victoria Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

ACH Group Bedford Heights Estate 16-36 Bedford St, Box Hill 3128

03 9890 8514

ID 16007

St Thomas Community Village 97 Hawthorn Rd, Forest Hill 3131

03 9802 8118

ID 16281

03 9850 8877

ID 15748

03 9377 2000

ID 19358

03 9795 9166

ID 21224

X6 aT

KFLp

Campbell Place Retirement Community 2 Carramar Ave, Glen Waverley 3150

1300 294 536

ID 21376

EKFLp

Drummond Place Retirement Community 500 Drummond St, Carlton 3053

0409 616 613

ID 21129

Geelong Grove Retirement Community 50 Barwarre Rd, Marshall 3216

1300 295 834

ID 20667

FLpdfy

Morven Manor Retirement Community 77 Tanti Ave, Mornington 3931

1300 271 389

Peninsula Grange Retirement Community 1300 295 763 431 Racecourse Rd, Mornington 3931 ID 21130

The Oaks Retirement Community 110 Hull Rd, Croydon 3136

4T a HP a XaT a H 6 HP a 6 HP a 6T a HP a 6 a

Allity Templestowe Manor Retirement Living 410-418 Thompsons Rd, Templestowe Lower 3107

a 6 a

Xa ST a HP

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Note 1

61, 63, 65

Ardmillan Ardmillan Retirement Living Derby Place, 11-45 Derby St, Moonee Ponds 3039

6T a HPrEK a

Arton Group Cumberland View Retirement Living 101 Whalley Dr, Wheelers Hill 3150

Australian Unity Independent & Assisted Living

ID 20668

1300 859 303

ID 18790

Note: 1. Pages 162, 164, 166, 175

fyI

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54 54

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Smart move for retirement living Get the most out of life with a home that demands less of you in a friendly, genuine community. Offering peace of mind without worry of home and garden maintenance. Plus, connections to your local community. Priced from $385,000 – $899,000. Let’s talk 03 9890 8514 Visit achgroup.org.au/retirement-living See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

175

Type

176 Features Extras

Retirement Villages – Victoria Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Australian Unity Independent & Assisted Living continued Victoria Grange Retirement Community 1300 282 617 502-514 Burwood Hwy, Vermont South 3133 ID 20666

Walmsley Retirement Community Greeves Dr, Kilsyth 3137

1300 859 303

ID 20665

Affordable Independent Living Units Various locations in, Canterbury 3126

03 8809 0007

ID 16286

Hester Canterbury 9-15 Chatham Rd, Canterbury 3126

03 8809 0300

Morgan Glen Iris 14 Elizabeth St, Glen Iris 3146

1300 667 444

BASScare

ID 20912

6T a HP a 6 P a

54 54

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ID 61649

EKFLp

97 97 97

Benetas

X6 aT

1300 147 147

ID 16273

7 a

Doutta Galla Queens Park IL Units 13 The Strand, Moonee Ponds 3039

03 9680 3311

ID 15595

Harmony Village IL Units Shepparton 34 Zurcas Lane, Shepparton 3630

03 5822 4995;

ID 15917

X6 aT a HP X6 aT HP

03 5623 2752

ID 38202

Lucas Lifestyle Estate 21 Harris Dr, Lucas 3350

03 5334 1105

ID 21916

Wodonga Gardens Retirement Estate 2 Flinders Way, West Wodonga 3690

02 6059 2690

ID 20981

Balmoral Mews Lifestyle Villas 36 Hollows Ct, Grovedale 3216

03 5243 6733

ID 20659

Barongarook Gardens Retirement Village 8-32 Murray St, Colac 3250

03 5231 9999

ID 20660

Sydney Williams Apartments 31 Blackburn Rd, Doncaster East 3109

03 9841 1600

X6 aT X6 aT X6 aT

John Atchison - Retirement Living 03 8573 4888 312-318 Derrimut Rd, Hoppers Crossing 3029 ID 22386

XaT

Dalkeith Heights Independent Living (Benetas) 03 5175 0955 49-53 Hazelwood Rd, Traralgon 3844 ID 20605

EKFLp

fyI

Brotherhood Aged Care Fitzroy Independent Living Units Various locations in, Fitzroy 3065

Doutta Galla Aged Services

Fairview Homes for the Aged Fairview Village Retirement Living 30 Sargeant St, Warragul 3820

Gannon Lifestyle Communities

Japara

ID 20658

E rE

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180

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57 57

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Medical and Aged Care Group Casey Manor Retirement Village 03 9703 0188 445 Ormond Rd, Narre Warren South 3805 ID 15946

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

177

Retirement Villages – Victoria Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Mercy Health Mercy Place Aartments Parkville Ret Living 03 9385 9446 62 Cade Way, Parkville 3052 ID 20599

Mercy Place Colac Retirement Living 83-99 Queen St, Colac 3250

03 5233 5600

Mercy Place Rice Village Retirement Living 03 5247 2202 7 Moylan Loop, Marshall 3216 ID 21231 Shepparton Independent Living Units 03 5831 3000 25 Graham St, Shepparton 3630 ID 21351

X6 aT a HP 0 X4T P a X6 aT HP

X6T

St Margaret's Community Retirement Vlg Bridgeton St, Reservoir 3073

Parkglen Parkglen Respite Services - Long Term 360 Cheltenham Road, Keysborough 3173 Parkglen Respite Services - Short Term 360 Cheltenham Road, Keysborough 3173 Parkglen Retirement Community 360 Cheltenham Rd, Keysborough 3173

Regis Aged Care

ID 21230

03 8414 6000

ID 16282

03 9798 1633

ID 61674

03 9798 1633

ID 19271

IBC

IBC IBC

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The Mornington Retirement Village 1800 852 772 150 Mornington-Tyabb Rd, Mornington 3931 ID 20857

Eltham Independent Living 43 Diamond St, Eltham 3095

154

T a HPrEKFLpdfy

St Vincent's Care Services

St. Johns Bentleigh Property Management

0T a

Southern Cross Care (SA, NT & VIC)

ID 21491

KFL

Regis Inala Village 1800 609 799 220 Middleborough Rd, Blackburn South 3130 ID 20761

1800 778 767

IBC

ID 61673

03 9798 1633

KFL

7T 4

153

EKFLp

111

St. Johns Close Bentleigh Independent Living 0424 431 552 150A Tucker Rd, Bentleigh 3204 ID 61676

Tabulam & Templer Homes Retirement Living 03 8720 1333 31-41 Elizabeth St, Bayswater 3153 ID 21354

X7 aT a HP

Amarco Apartments 9 Edgar St, Kingsville 3012 Condare Court ILUs 8 Joffre St, Camberwell 3124 Kalkee Costa Court Serviced Apartments 48 Settlement Rd, Belmont 3216 Kalkee ILUs 95 Francis St, Belmont 3216 Manningtree 20-26 Manningtree Rd, Hawthorn 3122 Nangare ILUs 1 Ireland St, Burwood 3125 Strathdon ILUs 17 Jolimont Rd, Forest Hill 3131

Note 1

Tabulam & Templer Homes for the Aged (TTHA) Uniting AgeWell

03 9680 0500

ID 20600

03 9845 3139

ID 16351

03 5243 9566

ID 18609

03 5243 9566

ID 16180

03 8840 2800

ID 38662

03 9845 3139

XaT X7 W aT U X6 aT 0 WUV aT X5 W a

ID 15693

03 9845 3139

ID 20580

Note: 1. Pages 54, 169, 172, 179

E HP

Xa XaT

Note 1

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover

178

Your Retirement Living – 8 th edition

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Independent living

Help at home

Maintain an independent lifestyle in one of our vibrant retirement living communities

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Residential care

Remain connected with social groups, outings, and carer services

Specialist 24/7 care and support, including dementia and palliative care and respite stays, within safe and caring communities

Strength and resilience Specialist gyms and exercise programs to restore and maintain wellbeing

With services across Victoria, Uniting AgeWell’s expert team can help you find the care and support to meet your needs 1300 783 435 unitingagewell.org 4739 DPS

179

Retirement Villages – Victoria Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Uniting AgeWell continued Valkstone ILUs 576 Centre Rd, Bentleigh 3204 White Hills Haven ILUs 506-510 Napier St, White Hills 3550 Yernga ILUs 32-42 Larch Cr, Mount Waverley 3149

03 9845 3139

ID 15692

03 5434 3000

ID 17889

03 9845 3139

ID 17890

03 5986 4422

ID 16419

03 9809 1231

ID 20603

03 9816 1100

ID 20910

X6 a X6 a

03 8581 0600

ID 18799

X aT a HP

03 9926 2000

ID 18328

03 9926 2000

ID 20578

03 9929 2052

ID 61635

03 9929 2052

ID 61634

03 9926 2000

ID 16105

Providence Retirement Village 7 Griffith St, Bacchus Marsh 3340

03 5310 6600

ID 16095

Shanagolden Retirement Village 153-177 Webster Way, Pakenham 3810 St Catherine's Apartments 1 Clayton Rd, Balwyn 3103 St Joseph's Mews 108 Denham St, Hawthorn 3122 St Joseph's Place 23 Burnell St, Brunswick West 3055 St Thomas' Village 259 Diamond Creek Rd, Greensborough 3088 Star of the Sea Retirement Village 1 Headland Dr, Torquay 3228

03 5945 3800

a 0 X4T a 4T a HP

Village Glen Village Glen Retirement Living 34A Balaka St, Capel Sound 3940

VMCH Athelstan Retirement Apartments 450 Camberwell Rd, Camberwell 3124 Barnsbury Apartments 27 Barnsbury Rd, Deepdene 3103 Corpus Christi Retirement Village Music Dr (Cnr Bayview Ave & Clayton Rd), Clayton 3168 Ivanhoe East 163 Lower Heidelberg Rd, Ivanhoe East 3079 Malvern Village 9 The Grange, Malvern East 3145 Marcellin Retirement Village 53 Ebden St, Kyneton 3444 McAuley Retirement Village 1 Bridge St, Trentham 3458 Parkview 862 Main St, Eltham 3095

ID 20243

03 9926 2000 03 9291 5300

ID 20963

03 9926 2000

ID 16045

03 9422 4040

ID 20245

03 5264 3500

Note: 1. Pages 54, 169, 172, 179

Note 1

HP a HP a

Note 1

LpdfyI

107, 176

FLp

107, 176 107, 176

7 4 7 4

ID 20576

ID 20244

Xa 7 a Xa

4T P X6 a a HPr a 6 a HP a X6 aT HP

107, 176 107, 176 107, 176 107, 176

107, 176

107, 176 107, 176

FL FLp

107, 176

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Pets Welcome

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover

180

Your Retirement Living – 8 th edition

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Active Home Care

Phone (03)

8820 0000

Arcare Home Care Packages East Melbourne Region

1300 298 728

Arcare Home Care Packages North Melbourne Region

1300 298 728

Arcare Home Care Packages West Melbourne Region

1300 298 728

Arcare Home Care VIC Privately Funded Services

1300 298 728

At Your Service Home Care

9311 9746

AusCare Home & Community Care

1300 455 322

Australian Unity Home Care Service Ballarat Region

1300 160 170

Australian Unity Home Care Service Box Hill Region

1300 160 170

Australian Unity Home Care Services

1300 160 170

BallyCara HomeCare VIC

1300 037 542

BallyCara Village, Residential Care & Wellness

1300 272 222

BASScare Meals on Wheels

9880 4703

BASScare Social Support Services

9880 4709

Bendigo Health Community Care Services

5454 7833

Benetas Home Care East

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Note: 1. Preference given to retirement village clients 2. Croatian, Filipino, Italian, Maltese, Polish

Hom e Ca

Home Care Services

Home Care – Victoria

• • • • • • 1–4 1–4 • • • 1–4 • 1–4 1–4 • • • • 1–4 • • • • • 1–4 1–4 • • • 1–4 • • • 1–4 • • • 1–4 1–4 1–4

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Advert Web Notes Page ID 61989 19915 Note 1 38177 Note 1 19265 Note 1 17897 Note 2 186 38565 38987 54 22242 54 22241 54 20189 Italian 182 38771 182 14644 97 38767 97 20282 17629 17577 Note 3 17608 Note 4 17718 Note 4

3. ATSI, CALD, LGBTIQ, NESB; 24 hour care available 4. ATSI, CALD, LGBTIQ, NESB

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

181

Home Care – Victoria

HOMECARE

• COMMONWEALTH HOME SUPPORT PROGRAM & HOME CARE PACKAGE PROVIDER • NO ENTRY OR EXIT FEES • ACCREDITED HOMECARE PROVIDER ACROSS ALL 8 AGED CARE QUALITY AND SAFETY COMMISSION STANDARDS • GOVERNMENT SUBSIDISED AND PRIVATE SERVICE OPTIONS AVAILABLE Embracing your individuality. Enhancing your strengths and abilities, allowing you to prosper with real happiness. BallyCara supports you to live a fulfilling and independent life through our wellness approach which focuses on optimising your strengths and abilities.

Call us today to find out more

1300 037 542 www.ballycara.com facebook.com/ballycara @ballycara @ballycara

182

Home Care Guide 2021

• HomeCare delivered the way you choose • Responsive and flexible support • Friendly client-focussed care from highly trained support teams • What matters to you matters to us

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Benetas Home Care South

1300 236 382

BlueCross Community Services

1300 133 414

Bolton Clarke Melbourne At Home Support

1300 334 455

Brotherhood Aged Care - Care at Home

1300 147 147

Calvary Community Care

1300 660 022

Care Connect VIC

1800 370 575

Care With Quality

9572 9300

Carrington Health Home Care Packages

9890 2220

Carrington Health In Home Care Services

9890 2220

CO.AS.IT. Home Care Packages (VIC)

9349 9000

CO.AS.IT. Home Care Services (VIC)

9349 9000

Colbrow Homecare Connect Health & Community COTA Home Maintenance Service

1300 331 103

Fairview Village Home Care Packages

5623 2752

Fairview Village Home Care Services

5623 2752

Fernlea Community Care

5968 6639

Freedom Care Communities by Aveo

9131 6199

Glen Eira City Council Community Services

9524 3333

Guardian Healthcare Services

1300 978 009

Guardian Network Home Care Services VIC

1300 932 273 9430 9100

healthAbility Home Care Services

9430 9100

integratedliving Australia Victoria

1300 782 896

Just Better Care VIC

1300 587 823

KinCare VIC

1300 733 510

La Vita Care

1300 196 000

Lutheran Aged Care Home Care Services (VIC)

02 6060 4000

Mable

1300 736 573

mecwacare Home Care Packages

1–4 1–4 1–4

1300 658 842 9790 0555

Mayflower Home Care

1–4 1–4 1–4 1–4 1–4 1–4

9575 5333

Cumberland View Home Care

healthAbility Home Care Packages

Hom e Ca

Home Care Services

Home Care – Victoria

9591 1100 1800 163 292

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

mecwacare Home Nursing & Care Serv Gippsland Region 5671 6888 mecwacare Home Nursing & Care Serv Nth West Metro

9325 5500

mecwacare Home Nursing & Care Serv Sth West Region

5333 0900

mecwacare Home Nursing & Care Services Melbourne

9568 9733

mecwacare Home Nursing & Care Services Nillumbik

9433 3363

mecwacare Home Nursing & Care Services SE Metro

8573 4999

mecwacare Home Nursing & Care Services SE Region

5941 5454

Mercy Health HC Serv North West Metro - Parkville

9385 9444

Mercy Health HC Serv North West Metro - Preston

1300 478 776

Mercy Health HC Services Hume/Loddon Mallee Reg

1300 478 776

Mercy Health HC Services Mornington Peninsula Note: 1. ATSI, CALD, LGBTIQ, NESB; 24-hour care available 2. Overnight respite available 3. ATSI, CALD, LGBTIQ 4. Includes overnight respite service & 24 hour care 5. 24 hour care available

5978 9700

1–4 1–4 1–4 1–4

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Advert Notes Page Note 1 CALD CALD, LGBTIQ Note 2 129, 139, 163 Note 3 Note 4

• • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Italian • • • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • 180 • • • • 180 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Note 5 • • • Note 6 • • • • • • Note 7 81D-81 • • • • • • • • • • • CALD • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Note 8 IBC • • • • Note 9 IBC • • • • • Note 10 IBC • • • • Note 9 IBC

Web ID 17703 17642 17935 17584 18127 17609 20565 61652 38523 17661 21739 20268 22064 37738 21143 38201 38191 21828 21840 21770 61583 20711 19011 21726 21237 19815 16051 22125 14156 22109 61679 17917 38874 19964 20869 19965 22257 21526 17918 18984 18334 19963 38880

6. Includes transition care services 7. Short Term Restorative Care and Flexible respite available 8. CALD; Includes services for Veterans’ through VHC & DVA 9. Includes services through Veterans’ Home Care (VHC) 10. CALD, NESB; Includes services through Veterans’ Home Care (VHC)

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

183

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 184

unitingagewell.org 4738 DPS

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Mercy Health Home Care Services Colac Mercy Health Home Care Services Eastern Metro Mercy Health Home Care Services Geelong

Hom e Ca

Home Care Services Phone (00)

5233 5603 1300 478 776 5240 7300

Mercy Health Home Care Services Gippsland Region

1300 478 776

Mercy Health Home Care Services Grampians Region

1300 478 776

Mercy Health Home Care Services Northern Metro

1300 478 776

Mercy Health Home Care Services South East Metro Mercy Health Home Care Services Southern Metro

8530 6999 1300 478 776

Morcare Services

9800 4433

Omni-Care

9484 8102

Parkglen Home Care Services

9798 1633

Prestige Inhome Care Geelong Prestige Inhome Care Hawthorn Prestige Inhome Care Moorabbin Prestige Inhome Care Mornington Peninsula Prestige Inhome Care Private & Packages, Melbourne Programmed Care VIC Regis Home Care Eastern Metro Regis Home Care Mildura SAI Home & Community Care Senior Helpers Southeast Melbourne Sequel Home Care SereneCare Simply Helping Bayside Peninsula Simply Helping Central Highlands & Djerriwarrh Simply Helping Eastern & Greater Eastern Melbourne Simply Helping Geelong & Barwon Simply Helping Gippsland South & West Simply Helping Goulburn Valley Simply Helping Inner & South East Melbourne Simply Helping Loddon Mallee Simply Helping North East Melbourne Simply Helping South West (VIC) St Vincent's Care Services Community Living Melbourne St Vincent's Care Services Community Living VIC Star Residential Care The Good Companion Australia (TGCA Care) The Salvation Army Community Care (VIC) Uniting AgeWell Barwon Home Care Uniting AgeWell Bendigo Respite Services Uniting AgeWell Carer Respite Serv Estn and Sthn Metro Uniting AgeWell Eastern Metro Home Care Uniting AgeWell Gippsland Home Care

1–4 • • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • • • • 1–4 • • • 1–4 • • • • • • • 1–4 • • • • • • • • •

• • 1300 103 010 • 5973 6455 • 1300 103 010 1–4 • 13 10 95 • 1300 188 740 1–4 • • 1300 188 740 1–4 • 8785 0999 1–4 • • 8524 7699 123 • 9499 1200 1–4 • • 1300 773 174 • • 9574 0924 • • 5341 8046 • • 9735 5348 1–4 • • 5261 4808 1–4 • • 9799 4676 1–4 • • 5795 1635 1–4 • • 9574 0924 • • 0426 977 235 • • 9296 2121 • • 5381 2076 • • 1800 778 767 • • 1800 778 767 1–4 • 9763 8009 • 9813 1000 • 9311 7677 1–4 • • 5243 9566 1–4 • 5454 2100 • 9845 3166 • 9845 3166 1–4 • 5152 9699 1–4 • 5222 8580 9813 1933

Note: 1. Includes services through Veterans’ Home Care (VHC) 2. CALD, NESB; Includes services through Veterans’ Home Care (VHC) 3. Greek, Italian; Includes services for Veterans’ through VHC & DVA 4. CALD, LGBTIQ; Includes services through Veterans’ Home Care (VHC)

• • • • • •

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• • • •

• • • • •

• •

• • • • • • • • • •

5. African, Asian, Chinese, Indian, Korean 6. Veterans’ Home Care services available 7. CALD, Indian, Sri Lankan

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• •

Advert Notes Page Note 1 IBC Note 2 IBC IBC Note 2 IBC Note 1 IBC Note 3 IBC Note 1 IBC Note 4 IBC Note 5 IBC

•

LGBTIQ

• • •

• LGBTIQ • LGBTIQ

•

Note 6 Note 7

154 154

Note 8 OBC

153 153

Note 9 Note 9 Note 9 Note 9 Note 9

Web ID 20606 17580 61708 17640 17641 17590 18510 17604 38425 16036 21697 20878 20876 18603 20877 20261 38621 21584 19333 21002 61604 22114 61689 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 21964 22001 61573 61794 17671 17694 61761 21522 17582 19183

8. Includes overnight care 9. Pages 54, 169, 172, 179

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover OBC Outside Back Cover

AgedCareGuide.com.au/home-care

185

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Uniting AgeWell Loddon Mallee North Home Care

4026 7000

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

Uniting AgeWell North West Carer Respite

9680 0450

Uniting AgeWell North West Metro Home Care

9680 0450

Uniting AgeWell Southern Metro Home Care

9089 1900

VMCH HC Services Eastern/Northern Metro Region

1300 698 624

VMCH Home Care Services Barwon Region

1300 698 624

VMCH Home Care Services Gippsland Region

1300 698 624

VMCH Home Care Services Grampians Region

1300 698 624

VMCH Home Care Services Hume Region

1300 698 624

VMCH Home Care Services Loddon Mallee Region

1300 698 624

VMCH Home Care Services Southern Metro Region

1300 698 624

VMCH Home Care Services Western Metro Region

1300 698 624

VMCH South East Flexible Respite Service

1300 698 624

Weary Dunlop Retirement Village - Ryman Healthcare Note: 1. Pages 54, 169, 172, 179 Note: 2. CALD, LGBTIQ; Pages 54, 169, 172, 179

Hom e Ca

Home Care Services

8545 1400

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

3. CALD; Pages 54, 169, 172, 179 4. CALD; Pages 107, 176

•

•• • • • • • • • •• • • • • • • • • •• • • • • • • •• • • • • • • •• • • • • • •• • • • • • •• • • • • • • • •• • • • • • • • •• • • • • • • •• • • • • • • • •• • • • • • • • • • •• • • • • • • •

• • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • •

• •

Advert Notes Page Note 1 Note 2 Note 1 Note 3 Note 3 Note 4 ATSI 107, 176 Note 5 107, 176 Note 5 Note 5 Note 5 Note 6 107, 176

Web ID 17630 17711 61763 17880 17689 17666 18310 17624 17658 18324 18325 17631 18640 17606 21121

5. ATSI, CALD; Pages 107, 176 6. CALD, Maltese; Pages 107, 176

Your Home Care Health Experts We provide a variety of Home Services to meet the care needs and assist older people to remain independent at home. Our professional team are happy to work with you to develop a specific care plan tailored to your needs.

Extended Home Care service from

Services we provide ● ● ● ● ● ● ●

Personal Care & Grooming Assistance with everyday tasks Meal Preparation Housekeeping Light Housework Gardening & Home Maintenance Care Companionship & Social Support

T: (03) 9311 7079 M: 0416 215 088

● Diversional Therapy ● Assistance to attend events or appointments ● Transport and Travel Companion ● Shopping & Shopping Assistance ● In-Home Respite Care

● Overnight Care ● Nursing Services ● Medication Assistance & Management ● In-Home Allied Health Services ● And Many other Services

E: ays@cumberlandmanor.com W: www.ayshomecare.org

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

186

Home Care Guide 2021

Resources – Western Australia

WESTERN AUSTRALIA

Western Australia useful phone numbers and websites Advocacy AdvoCare 08 9479 7566 or 1800 655 566 advocare.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers WA 1300 227 377 carerswa.asn.au COTA WA 08 9472 0104 cotawa.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au WA Elder Abuse Helpline 1300 724 679 communities.wa.gov.au/ strategies/elder-abuse

Cultural Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Health

Other

Legal Consumer Protection Division 1300 304 054 commerce.wa.gov.au/ consumer-protection Legal Aid WA Info Line 1300 650 579 legalaid.wa.gov.au Office of the Public Advocate (WA) 1300 858 455 publicadvocate.wa.gov.au Public Trustee 1300 746 212 wa.gov.au/organisation/ department-of-justice/public-trustee Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au WA Senior Card Centre 08 6551 8800 seniorscard.wa.gov.au Seniors Card (WA) 1800 671 233 seniorscard.wa.gov.au State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au Volunteering WA 08 9482 4333 volunteeringwa.org.au

AgedCareGuide.com.au/home-care

187

Retirement Villages – Western Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Adventist Care Busselton Adventist Retirement Village 20 Pettit Cr, Busselton 6280

08 9354 4133

ID 17099

Rossmoyne Waters 31 Webb St, Rossmoyne 6148

08 9253 4456

ID 17098

7 4 a X4 aT a HP

Balmoral Retirement Village 29 Gardner St, Como 6152

08 9367 7333

ID 19484

X6 aT a

Kitchener Gardens Retirement Village 4 Kitchener Rd, Melville 6156

08 9330 1911

ID 16903

XaT

08 6166 6362

ID 61718

Amaroo Village Albany 63 Pioneer Rd, Albany 6330

08 9490 3899

ID 20385

Amaroo Village Denmark 12 Hardy St, Denmark 6333

08 9490 3899

ID 20116

Amaroo Village Gosnells 2 Wreford Crt, Gosnells 6110

08 9490 3899

Aegis Aged Care

Alinea Camelia Court Retirement Village 480-482 Guildford Rd, Bayswater 6053

Amaroo Villages

ID 20115

p F

HP H

X6 H a X0 a X0 aT a P

fyI

L E F

EKFLpdf

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Live your life, love your lifestyle with Juniper Our secure, friendly retirement communities offer a wide variety of accommodation and lifestyle choices at many convenient locations. If your needs change and you require more help, Juniper has many options and services so you can continue to live life your way.

W G O IN N LL SE

Juniper Orana Apartments

Juniper RoseMount

Juniper Rowethorpe

Secure gated community, new quality apartments, hair salon, bowling green, pool, gym, café & alfresco dining area

Self-contained villas, heated pool, onsite gym, hair salon, convenient central location

Wide choice of housing options, medical centre and pharmacy onsite, café, bowling green

8 Bradford Street, Menora WA

21 Dianella Drive, Dianella WA

4-10 Hayman Road, Bentley WA

For more information visit juniper.org.au or call 1300 313 000 See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

188

Your Retirement Living – 8 th edition

Retirement Villages – Western Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Bethanie Beachside Retirement Village 80 Lindsay Beach Blvd, Yanchep 6035

13 11 51

ID 19476

X6 aT

Dalyellup Housing 68 Kambany App, Dalyellup 6230

13 11 51

ID 20744

Elanora Retirement Village 37 Hastie St, South Bunbury 6230

13 11 51

ID 19475

Esprit Retirement Village 97 Illawarra Dr, Eaton 6232

13 11 51

ID 19478

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189

Fields Retirement Village 111 Eaton Dr, Eaton 6232

13 11 51

ID 19471

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Geneff Retirement Village 39 Hertha Rd, Innaloo 6018

13 11 51

ID 19472

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Gwelup Retirement Village 17 Segrave St, Gwelup 6018

13 11 51

ID 21868

XaT

189

Gwelup 72-74 Huntriss Rd, Gwelup 6018

13 11 51

ID 21867

13 11 51

ID 19473

Joondanna Retirement Village 130 Edinboro St, Joondanna 6060

13 11 51

ID 17016

on the Park Retirement Village 2 Plantation St, Menora 6050

13 11 51

on the Park Serviced Apartments 2 Plantation St, Menora 6050

13 11 51

4T 7T 4 7T 4 X6 a 4

Illawong Retirement Village 1 Rodd Pl, Hamilton Hill 6163

Peel Housing 18 Maclaggan Turn, Coodanup 6210

13 11 51

ID 20745

Warwick Retirement Village 98 Ellersdale Ave, Warwick 6024

13 11 51

ID 19479

Waters Retirement Village 18 Olivenza Cr, Port Kennedy 6172

13 11 51

ID 18052

7 X6 aT

Castledare Retirement Village 108 Fern Rd, Wilson 6107

1300 244 333

ID 16755

Ocean Star Retirement Village 1 Mangles Street, South Bunbury 6230

1300 244 333

ID 16788

Servite Retirement Village 172-178 Edinboro St, Joondanna 6060

1300 244 333

ID 16712

Trinity Retirement Village 7 Beddi Rd, Duncraig 6023

1300 244 333

Catholic Homes

ID 19477 ID 38898

ID 17043

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Colin, Bethanie Retirement Village Resident

Freestyle at 73. Bethanie Villages - Still Got It.

Tour a Bethanie Village today. 131 151 | bethanie.com.au See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory.

YourRetirementLiving.com.au

189

Retirement Villages – Western Australia Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Coolibah Care 08 9535 0300

ID 16822

0T a

08 6462 7200

ID 38893

0T a

Boronia Court 31 Townsend St, Lockyer 6330

0437 154 420

ID 16928

Carramar Village in Morley 23A Redgum Way, Morley 6062

9378 8200

ID 17019

Chrystal Gardens 84 Kitchener St, Trigg 6029

0413 450 624

ID 16897

Chrystal Halliday Village 27 Prisk St, Karrinyup 6018

0413 450 624

ID 21554

Elimatta Retirement Living 8 Bradford St, Menora 6050

08 9270 4425

ID 21179

Euroka 41-51 Flora Tce, Watermans Bay 6020

0413 450 624

ID 16972

Noranda Village 11 Walmsley Dr, Noranda 6062

08 9289 2419

ID 18047

RoseMount 21 Dianella Dr, Dianella 6059

08 9345 3448

ID 17127

Rowethorpe 4-10 Hayman Rd, Bentley 6102

08 6363 6311

ID 16745

Salisbury Retreat 135 Salisbury St, Bedford 6052

08 9289 2419

ID 18046

St David's Village 17-19 Lawley Cr, Mount Lawley 6050

08 9289 2411

ID 17051

Edgewater Mercy Villas Retirement Living 19 Harvest Loop, Edgewater 6027

08 9291 6314

ID 21229

Villa Maria Retirement Living 173 Lesmurdie Rd, Lesmurdie 6076

0438 370 355

ID 21228

0415 512 459

Regents Garden Bungalows Lake Joondalup 0415 512 459 8 Regents Garden Blvd, Wanneroo 6065 ID 19464

6T a HP a 6T a HP a

Hollywood Village (Centennial Close) 118 Monash Ave, Nedlands 6009

08 9380 5211

ID 20714

7T a

Australind Rise Christina St, Australind 6233

08 9762 4101

ID 19283

Bentley Park 26 Plantation Dr, Bentley 6102

08 6250 0000

ID 16807

08 9279 6588

Coolibah Grove Independent Living 30 Third Ave, Mandurah 6210

Hall & Prior Aged Care Mertome Village 30 Winifred Rd, Bayswater 6053

Juniper

Mercy Health

Regents Garden Group Regents Garden Bungalows Aubin Grove 155 Gaebler Rd, Aubin Grove 6164

ID 21007

Regis Aged Care SwanCare

Town of Bassendean Hyde Retirement Village 2-10 James St, Bassendean 6054

ID 16944

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See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover

190

Your Retirement Living – 8 th edition

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Amana Living Home Care Services

Phone (08)

1300 262 626

Amaroo Village Gosnells

9490 3899

Amaroo@Home

9490 3899

Amaroo@Home Denmark

0423 703 972

AusCare Home & Community Care

1300 455 322

Bethanie CHSP Services Mid West

13 11 51

Bethanie CHSP Services Perth Metro East

13 11 51

Bethanie CHSP Services Perth Metro North

13 11 51

Bethanie CHSP Services Perth Metro South

13 11 51

Bethanie CHSP Services South West

13 11 51

Bethanie Community Care Mid West

13 11 51

Bethanie Community Care Perth Metro East

13 11 51

Bethanie Community Care Perth Metro North

13 11 51

Bethanie Community Care Perth Metro South

13 11 51

Bethanie Community Care South West

13 11 51

Catholic Homes - Home Care Services

1300 244 000

Catholic Homes Home Care Services Metro

1300 244 000

Catholic Homes Home Care Services Regional

1300 244 000

Cockburn Care Commonwealth Home Support Program

9411 3780

Cockburn Care Home Care Packages

9411 3780

Comfort Keepers WA

9492 8920

Community Vision Home Care Services

1800 968 754

Community Vision Home Care Services Metro North

1800 968 754

Community Vision Home Care Services North

1800 968 754

Coolibah Care Home Services COTA Home Maintenance Service

9535 0300 1300 658 842

Cottage Respite at Rise

6274 3700

Country Mile Home Care

0476 035 233

CPE Group

1300 665 082

Dementia Services, Southern Plus

1300 000 161

ECHO Home Care Packages

9271 7011

ECHO In Home Care Services

9271 7011

Focused Care

9302 1737

Home Instead Senior Care Perth North & South

6310 0400

Home Instead Senior Care Regional Western Aust

6310 0400

Juniper CHSP Program Juniper Home Care

9621 2829

Juniper Kununurra Community Care

1300 313 000

Mable

1300 736 573

Pearl Home Care - Perth SwanCare At Home The CareSide

1–4 • • 1–4 1–4 1–4 1–4 •

1–4 1–4 1–4 1–4 1–4

• • • • •

• • 1–4 • 1–4 1–4

• •

• 1–4 • 1–4 • 1–4 •

• • • • 1–4 • • • • 1–4 • 1–4 • • • 1–4 1–4 1–4 1–4

6363 6324 1300 313 000

Juniper Home Care Wheatbelt

Pearl Home Care - Bunbury WA

Hom e Ca

Home Care Services

Home Care – Western Australia

1–4 1–4 1–4

•

• • • • •

• 0402 727 313 124 • • 6167 5610 1–4 • • 6250 0300

1300 854 080

Note: 1. ATSI, CALD 2. CALD; Short Term Restorative Care (STRC) available 3. CALD, Italian; Short Term Restorative Care (STRC) available

1–4 1–4 • •

4. CALD, Italian 5. Overnight respite available

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • • • • • •

•

• • • • • • • • • • •

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• • • • • •

• • • • • • • • • • • • • •

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• • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • •

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Advert Notes Page CALD 3 3 3 189 189 189 189 189 Note 1 189 CALD 189 CALD 189 189 CALD 189 Note 2 101 Note 3 101 Note 4 101

• ATSI

83 Note 5 Note 6 Note 7

• • • • • Note 5 • • • • • • ATSI • • • • • • • •

188 188 188 188 ATSI 81D-81 95 95 73

Web ID 17724 20115 20028 38381 38987 19507 21037 19509 19508 19506 18421 21036 17798 17796 17733 38334 21188 38333 21891 17735 38892 17742 61725 61726 19581 37738 20077 21843 21918 19551 17726 38283 38501 19010 38876 20696 18080 18784 17750 22109 62001 60986 20415 38183

6. Includes overnight respite, 24-hour care, short or on-going long term care 7. Includes overnight, 24 hour live-in and emergency care; DVA Home Care services

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

191

Index Home Care Index Accessibility. ........................................................................... 86 Alternative transport............................................................ 99 Assessment. ......................................................................... 118 Care agreement. ................................................................. 120 Care At Home. ...............................................................90-103 Case management. ............................................................ 120 Choosing a provider........................................................... 122 Commonwealth Home Support Programme.............. 110 Community support ............................................................ 90 Community Visitors Scheme............................................ 101 Cooking programs................................................................ 98 Cost......................................................................................... 119 Council services................................................................... 108 Domestic assistance ........................................................... 95 Driving...................................................................................... 99 Eligibility ................................................................................ 118 Emergencies........................................................................... 87 Family and friends ............................................................... 92 Financial consultants. ........................................................ 120 Food subscription services. ............................................... 97 Garden maintenance........................................................... 93 Government funded supports........................................ 109 Grocery delivery.................................................................... 96 Home care options............................................................... 85 Home Care Packages......................................................... 112 Home maintenance. ............................................................ 93 Is this you?.............................................................................. 84 Managing supports. ........................................................... 118 Meals........................................................................................ 96 Meals support........................................................................ 96 Men’s sheds.......................................................................... 102 Modifications.......................................................................... 87 Package supplements........................................................ 116 Personal assistance.............................................................. 94 Placement consultants...................................................... 120 Planning and Managing Supports......................... 118-122 Planning supports. ............................................................. 118 Prepared meals..................................................................... 97 Priority.................................................................................... 121 Public transport..................................................................... 99 Questions to ask................................................................. 122 Respite................................................................................... 103 Safety........................................................................................ 86 Safety assessment................................................................ 87 Scams....................................................................................... 88 Self funded supports......................................................... 117 Self-managing HCP............................................................. 116 Social clubs........................................................................... 102 Social support ..................................................................... 101 Support network................................................................... 86 Support Options. ....................................................... 106-117 Taxi Subsidy Scheme......................................................... 100 Technology. ............................................................................ 88 Transport options ................................................................ 99 Understanding home care........................................... 85-89 Volunteering......................................................................... 103 Waitlists. ................................................................................ 121 What is home care?.............................................................. 85 When to consider help........................................................ 89

192

Your Retirement Living – 8 th edition

Resources Index

Abbreviations.......................................................................125 ACT Home Care Services listings....................................130 ACT Retirement Village listings.............................. 128-129 ACT Useful phone numbers and websites...................127 How to read the directory................................................124 NSW Home Care Services listings......................... 141-144 NSW Retirement Village listings............................ 132-140 NSW Useful phone numbers and websites.................131 NT Home Care Services listings......................................146 NT Retirement Village listings..........................................146 NT Useful phone numbers and websites.....................145 QLD Home Care Services listings...................................156 QLD Retirement Village listings............................. 148-155 QLD Useful phone numbers and websites..................147 SA Home Care Services listings............................. 165-166 SA Retirement Village listings................................. 158-164 SA Useful phone numbers and websites.....................157 TAS Home Care Services listings.....................................173 TAS Retirement Village listings.............................. 168-170 TAS Useful phone numbers and websites...................167 Terms and Definitions.......................................................126 VIC Home Care Services listings........................... 181-186 VIC Retirement Village listings............................... 175-180 VIC Useful phone numbers and websites....................174 WA Home Care Services listings.....................................191 WA Retirement Village listings............................... 188-190 WA Useful phone numbers and websites....................187

Retirement index

Accommodation options. ................................................... 56 Accreditation.......................................................................... 56 Active........................................................................................ 46 Blues.................................................................................. 21, 22 Boosting super...................................................................... 13 Boosting mental health....................................................... 53 Budget. ................................................................................ 8, 11 Capital Replacement Fund................................................. 64 Care communities. ............................................................... 60 Career...................................................................................... 24 Centrelink................................................................................ 66 Change of lifestyle. ............................................................... 21 Charges.................................................................................... 63 Checklist.................................................................................. 79 Choosing a village................................................................. 56 Community housing............................................................. 60 Community title..................................................................... 62 Company title......................................................................... 62 Consumer story (retirement)....................................... 58-59 Contract................................................................................... 70 Cooling off............................................................................... 71 Debts........................................................................................... 6 Deferred Management Fee................................................ 64 Deposit. ................................................................................... 63 Diet. .......................................................................................... 42 Disclosure documents......................................................... 69 Donor funded village. .......................................................... 55 Entry payment. ...................................................................... 64 Estate planning......................................................................... 8 Exercise. ........................................................................... 24, 46 Expenses.................................................................................... 6 Experiences............................................................... 31-36, 38 Fall prevention....................................................................... 47 Fee increase........................................................................... 65 Fees. ......................................................................................... 63 Finance. ............................................................................... 5-10 Finance Committees............................................................ 75

Financial advisor....................................................................... 9 Financial issues...................................................................... 66 Financial planner...................................................................... 8 Flexi units................................................................................ 60 Foolproofing.............................................................................. 6 Frequently Asked Questions.............................................. 78 Get help................................................................................... 50 Grey nomads. ........................................................................ 27 Health................................................................................. 42-52 Hobbies................................................................................... 24 Independent Living Units.................................................... 57 Investing............................................................................ 11-12 Investment options. ............................................................. 12 Investment tips...................................................................... 11 Leases............................................................................... 60, 62 Legal structures..................................................................... 60 Levies. ...................................................................................... 66 Licenses................................................................................... 60 Life in a village........................................................................ 72 Lifestyle.............................................................................. 21-40 Maintenance fund. ............................................................... 64 Mental health................................................................... 50-52 Mentally fit. ............................................................................. 52 Moving. .................................................................................... 19 Nutrition............................................................................ 42-52 Occupancy rights.................................................................. 60 Ownership. ...................................................................... 61, 62 Pets.................................................................................... 40, 74 Phases...................................................................................... 22 Photo’s..................................................................................... 37 Physical health....................................................................... 46 Planning...................................................................................... 5 Protection. ................................................................................. 7 Purpose................................................................................... 23 Real estate agents. ............................................................... 18 Relocation specialists........................................................... 20 Rental units............................................................................. 60 Resident associations.......................................................... 69 Resident Committees. ......................................................... 75 Resident funded village....................................................... 55 Residential aged care. ......................................................... 77 Residential parks................................................................... 62 Responsibilities...................................................................... 68 Retirement Living Options............................................ 55-80 Rights........................................................................................ 68 Risks.......................................................................................... 16 Seller advocates.................................................................... 18 Selling tips............................................................................... 19 Selling....................................................................................... 18 Serviced apartments............................................................ 57 Settling in. ............................................................................... 71 Stamp duty. ............................................................................ 64 Strata titled............................................................................. 61 Study. ....................................................................................... 26 Superannuation. ............................................................. 13-17 Supplements.......................................................................... 44 Supported care. .................................................................... 76 Supported services. ............................................................. 77 Supported living.................................................................... 57 Travel.................................................................................. 27-40 Travel plans. ........................................................................... 27 Types of villages. ................................................................... 55 Unit trust................................................................................. 62 Vitamins................................................................................... 44 Volunteering........................................................................... 26 Wellness.................................................................................. 24

Home Care Guide 2021

Your favourite cafe might be ours, too

Living in the same neighbourhood often means shared experiences and knowledge of where to find the best local advice and help. With a large network of experienced and qualified home care workers living around Australia, there’s a good chance that some of your favourite places in the community are shared with our staff. These special connections between carers, clients and the community means that Mercy Health is well placed to help you to continue to live safely and independently at home. Call Mercy Health today to activate your home care package or for help accessing government funding to remain in your home and community for longer.

1300 784 697 home-care.mercyhealth.com.au

At Sequel we are committed to delivering outcomes that are centred around your unique lifestyle. All services are designed with you to support the day to day activities required to assist you maintain your optimum level of independence. Our services are individualised, flexible, supportive and compassionate and are delivered to the highest possible standard. Suite 112, Level 1, 40 Burgundy Street, Heidelberg VIC 3084

info@sequel.com.au (03) 9499 1200 www.sequel.com.au

Your Retirement Living incorporating Home Care Guide - 2021 edition

Articles inside

Terms and Definitions

How to read the directory

When your needs increase

Top retirement living FAQs

Understanding your contract

Your rights & responsibilities

Life in a village

Fees and charges

Legal structures

Not just a new home, a new lifestyle consumer story

Types of villages

Ways to keep mentally fit

Are supplements worth it?

The importance of staying active

Eat yourself healthy in retirement

Looking after your mental health

5 essential tips for a smooth road trip with your pet

8 essential Australian experiences

14 fabuloursly scenic drives

7 top tips for capturing the best travel photos

Great Australian Bucket List

Living life on the road

Finding purpose in retirement

Journey to retirement

Building and securing your nest egg

Selling/Moving

Boosting your super before retirement

How to avoid your super running out

Most important questions to ask your financial advisor

5 key tips to plan for a secure retirement

Preparing yourself for retirement life

How to use the Guide

Funding the lifestyle you want to lead