DS Smith Sustainability Report 2021

Page 6

REDEFINING PACKAGING FOR A CHANGING WORLD

Redefining packaging during the Covid-19 global pandemic Keeping our people safe and our business running

”I am immensely proud of the way we have responded to the outbreak of Covid-19. We pulled together to support each other, strengthening our focus on health, safety and wellbeing whilst ensuring that we continued to serve our customers. This is a testament to the values we have embedded across the business.” Miles Roberts Group Chief Executive

CASE STUDY

Adopting new ways of working

As a critical part of the supply chain, we had to work hard to quickly ensure that we continued to operate efficiently and safely from the beginning of the coronavirus outbreak. Our top priority is the health of our employees and a new series of measures, including strict cleaning procedures, has been adopted at all our sites to protect our people. In Iberia, Dueñas paper mill installed glass walls between the offices in the stock preparation control room and reception to ensure social distancing. The mill also sealed the floor with safety floor tape, to remind everyone to maintain required social distancing. Meanwhile at Alcolea paper mill, a shoe disinfector was installed to reduce the risk of contamination.

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Over the past year, the global Covid-19 pandemic has reshaped many of our lives in ways in which we never previously thought possible. Throughout the pandemic, we collectively worked together to remain steadfast in these challenging times. Our number one priority has been to protect the health and safety of our people, whilst continuing to service the needs of our customers, given the critical role we and the wider packaging industry play across global, national and regional supply chains. Not only is our packaging used to transport and protect food and personal care items and to deliver goods to peoples’ homes through e-commerce, we also serve the vitally important pharmaceutical sector. It is the continued production of paper and packaging that has allowed these goods to get to where they are most needed and that is why our teams continue to go to work every day to support our customers’ businesses.

As the world around us rapidly changed, we adapted our business and our offering with it • We developed essential provisions boxes to support people living in lockdown • We supported the delivery of the first Covid-19 vaccine safely and securely • We partnered with Touchguard to develop virusresistant surface coatings • We manufactured cardboard furniture solutions for hospitals and home offices • We supported the community, through donations and over half a million items to help people in need


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SASB Index

2min
pages 65-66

Performance overview

2min
page 55

GRI and SDG Index

3min
page 64

Miscellaneous indicators

1min
page 59

Governance

5min
pages 62-63

Our basis for sustainability reporting

3min
page 54

Conducting business ethically and responsibly

3min
page 48

Sourcing sustainably

3min
pages 40-41

Managing water responsibly

3min
pages 36-37

Driving carbon reduction

4min
pages 34-35

Protecting natural resources

3min
pages 32-33

Equipping people to lead the transition to a circular economy

3min
pages 30-31

Closing the loop through better design

7min
pages 22-25

Q&A with Adrian Marsh, our Group Finance Director

2min
page 9

Circular business – Circulating fibre around our business

4min
pages 12-13

Partnering with the world’s leading authority on the circular economy

7min
pages 14-17

Introduction from Miles Roberts, our Group Chief Executive

2min
page 8

Led by our Purpose – Redefining Packaging for a Changing World

2min
pages 4-5

Now and Next sustainability strategy

4min
pages 18-19

2020/21 Highlights

1min
page 3

Redefining packaging during the Covid-19 global pandemic

4min
pages 6-7
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