InCommerce Forth Valley Issue 4 by dtech

INcommerce

YO UR FR EE CO PY

THE FORTH VALLEY CHAMBER OF COMMERCE BUSINESS MAGAZINE

ISSUE 4 • AUTUMN 2013

www.forthvalleychamber.co.uk

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t • 01738 632561 f • 01738 639086 e • admin@fairways-uk.com w • www.fairways-uk.com Registered in Scotland No: SC195669 VAT Registration No: 502 9493 48

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PAGE HEADER N RT PA S ER

s we approach our first anniversary I would like to thank David Gardiner the previous Chief Exec for all of his hard work in getting the Forth Valley Chamber of Commerce up and running so successfully. I am sure he would be the first one to agree that it couldn’t have been achieved without the tenacious support of the staff, the Board and more importantly all of the businesses that have joined as members and Premier Partners. Without their support it would not have been possible. I am very pleased to return to the Forth Valley and am looking forward to working with you all over the coming months. We have a number of very relevant business events lined up for you, beginning on 21st August with a networking lunch at the Stirling Smith Art Gallery and Museum with speaker Mike Stevenson of Thinktastic, followed on the 18th September by a networking lunch hosted by Forth Valley College in Alloa where the speaker will be Stephen Ng from Cubic Blue sharing some top tips on generating leads and winning sales. On the 27th September at Stirling University we have a half day event “Improve Your Business Productivity” by John Paterson of Evolutio who will run a practical demonstration showing you how it is possible to improve your business productivity at virtually no cost by using FREE software solutions. Who says you can’t get something for nothing? For full details of these and other events as well as how to book please visit our website www. forthvalleychamber.co.uk I am also delighted to announce that we are going to be hosting the inaugural Forth Valley Business Awards in March 2014 at the MacDonald Inchrya Hotel in Polmont. This is going to be a prestigious event and one not to be missed. You can find out more details on how to enter as well as sponsorship opportunities on pages 20-23. As mentioned in the last edition we are delivering the Business Mentoring programme throughout the Forth Valley. This free service is available to growing businesses with a turnover of £100,000 or more. If you meet the criteria, would like some support or would just like to know more about it, please do not hesitate to contact us. Read how the scheme has helped one local business on pages 26-27. This is your Chamber and we are all keen to hear from members on what works for you and what doesn’t, therefore please feel free to contact me or any member of the Chamber team with your feedback or ideas. We want to hear from you! I am sure you will enjoy this issue and look forward to meeting you at one of our events.

Contents Stalking – Not my business

4-5

FDCU 7 Chamber News

Local retailer scores points with basketball contract

Young Enterprise at Carmuirs Primary School

Acquisition for Borland Insurance Group

Xltec 11 How to work with your family

The difference between a loan and a cash advance

Business Support

14-17

How to Win New Business Don't Worry – Be Happy! Mobile Friendly Websites

18-19

The Forth Valley Chamber Business Awards

20-23

Pedal Power – the way forward Growing Your Business

26 28-29

A purr-fect museum curator 31 Events Diary

32-33

New Members' Profiles

34-35

Members' Register

36-38

Forth Valley Chamber of Commerce, Falkirk Stadium, 4 Stadium Way, Falkirk FK2 9EE. Tel: 01324 665500, www.forthvalleychamber.co.uk InCommerce is published by D-Tech 20 East Argyle Street, Helensburgh, G84 7RR. T: 01436 678808 / 671133. E: info@dtechuk.com. W: www.dtechuk.com. Edited by Michelle McKearnon, Forth Valley Chamber of Commerce, The Falkirk Stadium, 4 Stadium Way, Falkirk, FK2 9EE T: 01324 66 55 00 F: 01324 61 76 37 E: michelle@forthvalleychamber.co.uk W: www.forthvalleychamber.co.uk InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication. The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of D-Tech.

FORTH VALLEY • AUTUMN 2013

PAGE HEADER

Stalking –

Not my business!

FORTH VALLEY • AUTUMN 2013

yber stalking and unwanted online communication can deeply affect a business owner. It can leave them open to accusations about their business's legitimacy. It knocks a person’s confidence because comments can be not only about their looks but about their communication style, their website and the organisations they are working with. To some people their business is their heart – it is the 2nd love of their life. It comes only second to their family. Corporate Stalking can ruin a person’s confidence so badly they consider walking away not only from social platforms like LinkedIn, Twitter and Facebook but from the business itself. How do I know all this? Because for the last 10 months I have had a corporate stalker. In September 2012 I met with a man with a view to delivering some partnership work. There was no formal agreement between us and within 8 weeks I terminated my plans to work with him as

it was becoming clear he was not who he said he was and I was increasingly uneasy about his motives. Angry at being “dumped” professionally he started to harass and abuse me online, mainly through Twitter and LinkedIn. I realised the tone, content and style of his contact was identical to the two specific “trolls” and other stalker I had picked up several weeks before. They were all one person – this now ex-business contact. He had been stalking me before we even parted ways – when I believed we were friends. Immediately I “outed” him online and although all personal contact stopped, the faceless, cyber based and phone based contact continued up to June this year. The police could do nothing as he was excellent at remaining anonymous. We knew who he was but could not prove it as he hid behind online accounts and several different aliases. I had stopped responding, or fighting back as I saw it, in February and this loss of my attention pushed him over the edge. He then slipped up by calling me on a displayed mobile number in late March, threatening my life and business, and sending me 24 similarly worded texts. At that point we had a link between my anonymous stalker and him. This mistake

PAGE cost him dearly and he wasHEADER finally charged with harassment on June 6th. With social media being increasingly accessible and a huge platform for both business and personal exchange, it stands to reason that anyone wishing to harass and stalk you can gain a huge amount of information (such as contact details) about you and your business activities by simply visiting your profile on LinkedIn for example. 94% of victims will then make a change to the way they live and, like me, many professionals will start to moderate how much information they give away online about their business. This inhibits your marketing strategy and client engagement potential. A survey conducted in 2011 shows financial losses to stalking victims ranged from £4-£20 million and I’m not surprised. When you are being harassed like this day after day, week after week, you take your eye off the ball! You may also have issues with your harasser making false claims about your legitimacy and making false complaints about your business. This can be hugely costly to you as your reputation is what makes your business successful. People believe the bad about you before they believe the good, and Corporate Stalkers know this. It’s this power that feeds them.

My advice to any other professional person who wants to avoid such an experience is: • Only allow people you know to friend you on Facebook – have a business Facebook page ONLY for business and keep it separate from your personal one. • On LinkedIn – only let people link to you who you know professionally or members who have a photograph and a clear business profile with at least a dozen connections. Consider this – do they SOUND legitimate? Trust your gut. • On Twitter – don’t feel you have to have a private profile. It can inhibit how many people see your tweets and do business with you. Just be careful about who tweets you and what they say. If you feel threatened then block and report them. Don’t get roped into online arguments with people who annoy you. • Consider how you come across to business contacts: try not to share too much personal information in the early days. • Overall – if someone starts to contact you (named or anonymously) and upset you at all, start to record every contact in detail. Create online and paper files of this information as charges can only be brought with two solid pieces of evidence against your perpetrator. • Call the police as soon as the contact becomes persistent and unwanted. This person has now stepped over the line. Do not contact them back and do not abuse them back – at this stage you may stop being a victim in the eyes of the police.

Lucy Haughey-Director, The PlanB Partnership

FORTH VALLEY • AUTUMN 2013

Service • Reliability • Quality • Integrity One of Europe’s foremost non-destructive testing organisations. Inspection Ecosse Limited offer specialised Non Destructive Testing including Radiographic, Ultrasonic, Dye Penetrant and Magnetic Particle Inspections, with fully qualified technicians. We operate in all industries including: • Oil Refining • Petrochemicals • Engineering • Shipping • Power Supply • Food and Brewing • Non Destructive Testing A vital role in a variety of industrial, commercial and service applications. Inspection Ecosse Ltd., Unit 1D, Laurieston Industrial Estate, Old Redding Road, Falkirk FK2 9JU www.inspectionecosse.com 14/03/2013 17:53 Page 2

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BUSINESS NEWS

FDCU

alkirk District Credit Union (FDCU) has been established since 1994. Starting as a taxi drivers association it has now grown and is open to anyone living or working in the Falkirk Council area. It has collection points throughout the Falkirk District area. All are mainly serviced by volunteers who have each signed a confidentiality agreement. New volunteers are always welcome and full training is provided. The Credit Union is a financial co-operative owned and controlled by its members. FDCU is managed by a voluntary Board of Directors elected at each Annual General Meeting. It offers an accessible savings facility and affordable interest loans to its members. Deposits and repayments can be made at collection points, by using Pay Point, by Standing Order or, if an employer agrees, through payroll deduction. We are always looking to extend and grow and we are fortunate to have the support of Falkirk Council. Over 140 of their employees are members, paying into their Credit Union accounts using a Payroll Deduction scheme. Other local employers also use this scheme and we are very happy to speak to employers and employees about establishing this facility. Junior savers are welcome. Full members aged from 16 up to their 80th birthday are covered by our free life insurance policy which covers both savings and loans. All deposits are protected by the Financial Services Compensation Scheme and FDCU is regulated by both the Prudential Regulation Authority and the Financial Conduct Authority. If, as an employer, you are interested in finding out more about the Payroll Deduction scheme or you are interested in becoming a member of FDCU or volunteering with us please contact the main office in Station Road, Grangemouth on 01324 473695, email fdcu@btconnect.com or visit our website www.falkirkcreditunion.co.uk for more information.

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013

CHAMBER NEWS

Chamber news round-up – and a birthday celebration!

elcome to our news round-up, summarising some of the highlights of the last few months and looking ahead to our autumn programme. Firstly, a change of CEO with David Gardiner moving on to new pastures, and Laurence Barrett arriving to take over the reins. You can “meet” Laurence in his welcome column on page 3, but do feel free to contact him anytime if you want to catch up in person. We are delighted that our membership across the Forth Valley continues to grow, and attending events such as the Stirling Business Panel Fair, the Alloa Business Fair and the Falkirk Business Exhibition has helped to promote our products and services to a wide range of businesses. We also had some great giveaways on our stands and a big thanks to Graeme Pook of Executive Golf and Leisure who donated a fabulous star prize of a day’s golf at Gleneagles, won by a delighted Iain McKenzie of United-uk.com.

New Product There is some very good news coming in terms of a new product which we will be offering exclusively to Chamber members in the near future. Scottish Chambers of

Mandy Campbell with competition winner Iain McKenzie

Commerce are finalising arrangements for a fuel card which will bring significant reductions in fuel costs to any business with vehicles on the road. There will be a choice of cards to suit member needs and cards will be accepted by most major brand diesel and petrol outlets. More details just as soon as we have them.

Events We have a varied programme of events for the next few months so please do keep checking the website for new events and booking details. Our first networking lunch of the “term” will be on August 21st at the Stirling Smith Art Gallery and Museum and we are delighted to have secured highly sought after motivational speaker Mike Stevenson of Thinktastic. You can find out all about Mike on our website but believe us – you do not want to miss the opportunity to hear him in action! Next in our series of social media events will be Facebook as a Sales Tool on August 28th – an ideal session for retailers starting the run up to (dare I say the word?)… Christmas! The sales theme will be followed up in our September networking lunch at Forth Valley College Campus in Alloa when we will be looking at generating leads through effective marketing.

Falkirk Business Exhibition 2013

FORTH VALLEY • AUTUMN 2013

It’s our birthday! Can you believe the Forth Valley Chamber will be celebrating its first birthday in September? We will be partying by getting our dancing shoes on at the Chamber Ceilidh on September 13th at the Grange Manor Hotel. With the very talented Benarty Ceilidh Band playing live and a hot buffet to keep the strength up, this will be a great evening’s entertainment and networking - if you have any breath left! Book early for this one as we are expecting it to be very busy.

MEMBER PAGE HEADER NEWS

Local retailer scores points with basketball contract

he British Basketball League has signed a deal with sports kit providers Spalding to be the official provider to the BBL for the next five years. This exciting long-term commitment will begin at the start of the 2013-14 season when all BBL clubs will play in Spalding apparel. Alongside Spalding, Chamber members RJM Sports of Falkirk will be servicing the agreement, operating as the intermediary between Spalding and all the BBL teams. RJM will provide a full embellishment and fulfilment service alongside a wider range of merchandise items. “This partnership underlines our continued commitment to basketball and we look forward to working closely with Spalding and the BBL to deliver an exciting programme” commented Robert Marshall, Managing Director of RJM Sports. “We are

delighted to have secured the contract with Spalding to be the official supplier of their apparel to the entire British Basketball League, and it reflects on the very high standards that we operate across the business and enhances our reputation as a leading supplier not only locally and nationally but throughout the UK.” As well as basketball RJM are one of Scotland’s leading suppliers of football teamwear and equipment supplying all levels of the game from National Governing bodies to some of the country’s leading and largest grassroots

clubs. They are also a leading supplier of Lawn Bowls apparel and equipment and are the only retailer in Scotland to have an indoor mat to enable customers to try out the bowls before they buy. Robert added “We are always looking at ways to be innovative and to develop the business in new directions. We have recently invested heavily in equipment to improve our in-house design, print and embroidery facilities and are also now offering a wider range of sports, corporate and work wear. It’s certainly a busy time here at RJM.” Why not visit RJM at their new location to see what Robert and his staff can offer?

Central Scotlands Leading Independent Sports Outlet

Practical advice for family enterprises Running a business of any sort is complicated and tough. But when your family are also employees / board members / shareholders or are simply “family who have an interest in what goes on”, then the issues and challenges to be faced can grow exponentially! Once family enterprises have progressed into the second generation and beyond, the informal structures, communication and procedures that work for owner managed businesses, tend to break down. Once the difficulties become apparent it can be challenging for the business family leader to resolve them. Apart from the fact that the policies and structures that will be required are likely to be unfamiliar to him or her, the emotional hurdles alone can make progress impossible without the help of an independent third party like FBS. For a FREE initial consultation, contact George Stevenson on 07753 799355 or email gbs@ukfbs.co.uk

FBS Ltd, 302 St Vincent St, Glasgow, G5 5RZ. Tel 0141 222 2820 www.ukfbs.co.uk

MEMBERS NEWS

Young Enterprise at Carmuirs Primary School

he recent World of Work day at Carmuirs Primary School in Camelon, certainly had the WOW factor, with various businesses including the Chamber dropping in to chat with the youngsters about business and enterprise. Firstly we had a very lively session with Primary 4 who were advising our Business Development Manager Michelle McKearnon on how to set up a Safari Park business. They very quickly grasped the concept of cashflow and were full of great ideas on how to generate profit and avoid loss. A debate as to whether or not having fire-breathing dragons in our safari park would be an asset or a liability divided the class, but they all managed to come up with

some wonderful promotional posters to advertise the company. Then it was onto the Primary 7s who showed a good grasp of marketing and branding, having already run their own in-school enterprise company which has generated an income of almost £1,000 to date. These young entrepreneurs were a brand-savvy bunch who managed extremely well in our logo and strapline quiz, and who came up with some great new marketing ideas. Thanks to the staff at Carmuirs for inviting us along on the day. We thoroughly enjoyed it and are always willing to assist local schools in enterprise projects. Contact Michelle on 01324 66 55 00 for more information on how we can help.

Acquisition for Borland Insurance Group

growing insurance and financial services company in Central Scotland has now strengthened its services in the North-East with the recent acquisition of a leading independent financial adviser business for a significant six figure sum. Forth Valley Chamber members, The Borland Group, which incorporates Borland Insurance Ltd and Borland Financial Management Ltd, was established in 1995 and acquired McHardy and Burnett Financial Services Ltd earlier this year.

Borland is a privately owned independent insurance broker, employee benefits consultant and financial advisers organisation with premises in Dunfermline and Aberdeen, and is soon to open its third office in Kirkcaldy. The firm specialises in offering a bespoke service to clients and has a team of 27 experienced staff to enable a high level of service. Chief Executive of Borland Insurance, John Silcock said, ”The acquisition of McHardy and Burnett demonstrates Borland’s commitment to become a leading financial services provider and insurance broker in the North-East of Scotland as well as in Central Scotland. We are committed to

FORTH VALLEY • AUTUMN 2013

investing in our organisation and now have a holistic business where our clients will benefit from a fully rounded insurance and financial services offering.” Borland Insurance hope to experience continuous business growth within its operating areas whilst investing in the business to expand, in turn creating employment opportunities in the North-East and Central Scotland. www.borlandinsurance.co.uk

LCM Environmental Consultants Limited

IE EM R N RT PA ER

Consultants & Practitioners in Environmental Health Quality service driven by passion for the individual At LCM we pride ourselves in providing the best solution for each individual business whether it be large or smalll. It is about the person, business or venture. We will tailor our service to your needs.

Protecting, Improving & Educating

LCM Environmental Consultants Ltd Tel: 01324 811664 www.consultantsatlcm.com Email: info@consultantsatlcm.com 3 Foxdale Drive, Bonnybridge, Falkirk, Stirlingshire FK4 2FE

USE THE POWER OF SIGNAGE

ltec Solutions are delighted to join the Forth Valley Chamber of Commerce as a Premier Partner.

Xltec has very strong roots and association with the Forth Valley region. Joining the Chamber provides us with an excellent opportunity to network and continue to build mutually beneficial relationships with local companies. Michelle McKearnon, Business Development Manager for the Chamber said “We are very pleased to have Xltec as one of our Premier Partners. Their commitment to the Chamber and to the Forth Valley indicates the growing strength of the Chamber in this area and enables us to further develop our partnership links.” From our experience working with the Forth Valley business community, companies can seldom see the true cost of their office equipment as devices are frequently expensed in different ways. A varied selection of photocopiers, desktop printers, franking machines, IT hardware etc. from different suppliers result in direct and indirect costs that are much higher than they need to be. Xltec is your one-stop-solution! We are partners with a number of industry leading manufacturer’s including Lexmark, Konica Minolta, Utax/ Kyocera, Panasonic and Dell, underlining our commitment to providing optimal quality products and services. More information on our range of business solutions on your doorstep and our 2p colour printing/copying offering can be found on www.xltec.co.uk A no obligation, free feasibility study can reduce your office costs by up to 38% - freephone 0808 168 4 169 or email sales@xltec.co.uk. We look forward to hearing from you!

Signs and graphics are essential to your business. By understanding your needs, we use our skills, knowledge and expertise to give you the best results and value.

Call us today

01324 666966

www.signsexpress.co.uk/falkirk Unit 2E, West Mains Industrial Estate, Grangemouth FK3 8YE

FORTH VALLEY • AUTUMN 2013 11

BUSINESS SUPPORT

How to work with your family and still enjoy Sunday dinner.

ne of the advantages of having your own business is the opportunity to work with your nearest and dearest. On the plus side it is difficult for any other type of business to match the commitment and flexibility in pay and other conditions that can result from employing family. However, decisions about employing and remunerating your relatives can easily become stressful, to the extent that family relationships are harmed. Therefore, if you would like to work with your family and still enjoy family gettogethers, like Sunday dinner, you need a policy that sets everyone’s expectations about how these decisions will be taken. Purpose of the policy The policy should begin with a clear statement of its key aims and objectives, and define exactly who is affected by it. Will it just be nuclear family or will it cover a wider group including spouses and partners?

What types of jobs are available and what qualifications should family members have? It is helpful to distinguish between managerial positions, non-managerial full-time positions and part-time/casual/ summer work because access to these types of jobs will usually be managed in a different way. The policy could state

sometimes become confused by the notion that “one-day this will all be yours” from the seniors translating into a lower current salary for the younger generation. It should also be borne in mind that family are usually expcted to be more committed to the business and contribute more than other employees, which may justify family members being paid more. that certain jobs require a degree or other equivalent qualification, while others require no specific qualifications.

Depending upon the type of job, how are family to be treated in certain areas? The difficult issues are in relation to interview and appraisal processes and grievance and disciplinary procedures. Should a direct relative of a family member be involved in these decisions or should an outsider be involved in some way? It’s not always desirable to state that family will always be treated exactly the same as nonfamily, if that results in someone appraising their relative or deciding whether or not to fire them. The latter scenario does not make for harmonious Sunday dinners!

Remuneration Remuneration can become confused by a lack of distinction between what part of income is salary and what is the return on investment if the family employee also holds shares. Discussions on this topic between the senior and younger generations of a family (if they ever take place) can

FORTH VALLEY • AUTUMN 2013

Adoption and review This type of policy should be discussed by the family, the owners and the board or partners. Even if these are the same people, (which is often the case) you should distinguish your needs and expectations as a family member from those as a businessperson, in order to make the right decisions for the right reasons. Being in business for yourself gives you many advantages and opportunities, but when business needs and family duty clash, it can become difficult. Having clear polices which have been created calmly, rather than hoping that you can resolve family/business conflict as it arises, should ensure tranquil Sunday dinners for many generations to come. George Stevenson Family Business Solutions Limited Family Business Solutions Limited is an international consulting and teaching organisation that works with enterprising families, family businesses and family offices. www.ukfbs.co.uk

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FDMS-UK-MCA 2989 0513

† Telephone calls may be recorded for security purposes and monitored as part of our quality control process.

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BUSINESS SUPPORT

How to Win New Business

have a simple but strong belief. The most meaningful way to differentiate your company from your competition and the best way to put distance between you and the crowd is to do an outstanding job in the acquisition of new clients through your lead generation and conversion of prospects. Statistically, you will retain only 65 per cent of your clients each year so it is vital to consistently replenish your customers. In every business, it's a given that operations, services and products are sound - it's expected. Similarly, efficiency, quality, customer service, finances etc. However, it is how you conduct your marketing and what is manifest to your target market that will determine whether you win or lose. There are more competitors. There are less barriers to entry in every industry. The winners will be the ones who develop a world-class digital and real-world marketing strategy and implement it consistently.

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013

BUSINESS SUPPORT

If Everybody Can Buy Your Services, Nobody Will Who? Be specific when you are identifying your target market. Take a minute to analyse your clients from the last 12 months and identify: • In which industry are they? • What is their turnover? • Where are they located? • How many employees do they have? • Who within the company is your primary contact? Segment your database by niche, sector, service group, geography, and profit for your prospects and your clients. Also segment your strategic alliances, suppliers and distributors. Our research shows that it is far more effective to target potent database segments of 40 to 500 than it is to hit a diluted database of 8000. The riches are in the niches.

How to Reach Your Prospects The big question is: how do you reach your potent target market segments with the service offering they desire in order to bring profit into your company? Communicate a unified message across multiple media, both real-world and online. Now that you understand their needs, you have to show them that you understand. You must show your target market that you are the expert in your industry by educating them, giving them tips and insight that your competitors aren’t willing to give, conveying the successes of your clients, how these were achieved and what it meant to their business and building trust in your company. Success breeds success only when it is manifest. You have to toot your own horn!

The golden rule is: you need seven marketing touches before your prospects will buy from you. If you were to do all of these touches via a single medium, your lead generation and conversion rates would suffer greatly. However, by executing an integrated campaign, coordinated across multiple relevant channels, your marketing campaign will be far more successful and reap rewards beyond any individual channel alone. Realistically, your most effective marketing strands in 2013 are: • Monthly e-newsletter; • E-book / Whitepaper; • Blog (also embedded on your website); • Twitter (also embedded on your website); • Flickr slideshow of team, clients, projects etc. (also embedded on your website); • Marketing Automation (nurturing your leads); • Industry survey; • Postcard mailshot which includes 7 tips and directs your prospect to microsite to download whitepaper / ebook; • PR / Press Release; and • Speaking at events. Your lead generation must be consistent. If you haven’t been in touch with your target market this month, you are not at the forefront of their minds. If you haven’t been in touch with your target market for more than three months, you have dropped off the radar completely. www.cubicblue.co.uk email stephen@cubicblue.co.uk

How to Choose your Marketing Strands Realistically, implementing your marketing campaign using only one medium is similar to launching a military campaign using only your navy. Or only your air force. Or only your ground troops. To be effective, you need all of them working together and precisely coordinated so each element knows the common purpose. Similarly, in your marketing campaign, you must have a unified message across multiple media.

To learn more of Stephen's top tips, come along to our networking lunch on 18th September where he will be presenting his ideas to Chamber members. See website for details.

Stephen from Cubic Blue

FORTH VALLEY • AUTUMN 2013 15

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BUSINESS SUPPORT

Don’t Worry – Be Happy

ery rarely do the articles in this magazine make any great mathematical demands as part of the process of understanding the message within the text. This month, however, in a forlorn bid to stretch the intellectual capacity of our readers to a previously untested level, we offer you a formula to apply to your world, so that you may be able to realise when you might be really, really – happy. Obviously, we don’t want the very thought of a mathematical formula to make you unhappy, given that the formula is primarily intended to make you happy. So if you think that you are happy today, then don’t read on today – carry on with the article at a time when you are less than happy and hopefully, it will give you some tips to help you to get to a state of full happiness. Are you happy with that? The suggested formula then appears below and has been developed by a retired academic gentleman who provides “happiness coaching” for business leaders, celebrities and anyone else who needs it and who presumably in turn make him happy by giving him large amounts of money for his excellent work! The formula for happiness is described as H = O + (N x S) + Cpm/T + He To add some flesh to the bones, H = happiness, O = time spent outdoors, N = nature which is multiplied by S, social interaction. This in turn is added to childhood summer memories and positive thoughts (Cpm), divided by T (The day’s top temperature). Finally add in a helping of He (Holiday excitement) and there is your happiness index for the day. Well, quite frankly, as the author of this article, I am not happy at all about the whole idea of this. I’m indoors, can’t see outside, have nobody with me to talk to, have forgotten all my childhood as it is so long ago, can’t think of much that is positive as it is nearly July and the central heating is still on! Worst of all and to add insult to injury, I haven’t booked a holiday because I can’t afford it and you expect me to work out your stupid formula for happiness. Well, you’ve got another thing coming Doc. In fact to hell with it, I’m going to take a flexi day off tomorrow

so put that in your proverbial happy pipe and smoke it! The right to request flexible working is a statutory right available to employees who have responsibilities to care for an adult or child. The employee making the request has to satisfy certain qualifying criteria, including having 26 weeks of continuous service. The request itself must be made to the employer: • In writing • Confirming the relationship they have to the adult or child under their care • Confirming the working pattern requested • Confirming any likely changes or effect on the business and how these may be addressed • Details of any previous applications The employer must then respond on receipt: • By holding a meeting • Offer the right to be accompanied at the meeting • Notify the employee of the outcome of the meeting in writing within 14 days • Confirm the details of the flexible working arrangement or if rejected the reason for this decision Valid reasons for a refusal are confined to: • Additional cost burden • Customer demand will be affected • Inability to reorganise the workload with existing staff or recruit additional staff • Detrimental effect on product quality and/or performance • Insufficiency of work during the proposed flexible work times • Planned business structure changes Qdos HR advisers are your flexible friends and will be happy to advise you about all aspects of flexible working. They will not however be happy to advise you about happiness, or for that matter, mathematical formulae. Besides, the sun may be shining and they may be on holiday. QDOS Consulting, providers of Chamber HR services

FORTH VALLEY • AUTUMN 2013 17

BUSINESS NEWS

Mobile Friendly Websites

he mobile phone seems to be leading the pack as the hardware tool of choice over fixed devices such as the desktop PC and even the laptop and tablet because of its size and flexibility. More photos are taken now than ever before because of the shift in mobile phone camera technology. Likewise, more texts and pictures are being moved around with the cheaper data packages and unlimited texts. The average 1317 year old sends more than 2,000 text messages per month. The modern phone is less obtrusive, fitting into pockets, handbags or fastening to belts.

FORTH VALLEY • AUTUMN 2013

With the majority of mobile subscribers owning smartphones, today’s shoppers are now better equipped than ever to find the best deals and get feedback about products on their shopping lists — anytime, anywhere. From pre-purchase research, to sharing an exciting find with friends, new data shows that smartphone and tablet owners are embracing their devices to make the most of their shopping experience. It’s no secret smartphone owners bring their handsets just about everywhere they go. Mobile shoppers like to use their devices for in-store activities. In fact, 78 percent of mobile shoppers say they’ve used their smartphone to find a store, and another 63 percent have checked prices online while shopping. Overall, smartphone

BUSINESS NEWS

owners are three times more likely to use their handset for some instore activities, like claiming mobile coupons (39%) or using shopping lists (40%), compared to tablet owners. (Neilson Wire, 2012) Now when shop assistants ask “Can I help you?” The response is more likely to be “Yes, what’s your WiFi password?” In the business to consumer sector, it is easy to understand therefore why it is necessary to have a mobile friendly website. In the business to business sector it is also essential to have a website not only well designed for the PC but also the mobile phone. • This year more people will use mobile phones than PCs to get online • Google estimates that around 50% of mobile searches are for local services • Research indicates that 6 in 10 visitors will leave a mobileunfriendly site • Consumers on the go use mobile search mostly for finding out the essential information, quickly contacting the business or locating the business on the map • Having a mobile optimised website is now imperative for your business Some interesting statistics about mobile users also support the case: • 60% of users expect a mobile site to load in 3 seconds or less • 71% of users expect a site to load as fast as a desktop site • 78% of users will retry a site two times or less if it does not load initially

So, now that we understand why we need to be mobile friendly what needs to be done? Unfortunately, there is not one definitive correct approach to mobile development. Several factors need to be considered before devising a mobile strategy. There are a number of choices available and it very much depends on your budget, needs and starting point. It is worth keeping in mind that it may not be essential to have a full version of your standard website rendered for mobile phone use. If you are about to revamp your existing website or starting a new one, it is possible to have it designed as a “responsive” website. This is the term used for a website that responds to the type of device the viewer is using and renders the layout to suit. This is particularly common now for WordPress websites using responsive templates. WordPress is a very popular open source design platform and many free Plugins are available. If you add plugins yourself, always make sure you have a backup in case it conflicts with other functionality or plugins. Other online platforms such as Weebly and Wix offer hosted mobile friendly versions as part of their subscription services. The beauty of the responsive website is that you only have to maintain one website. The down side is that you may not be able to take advantage of all the features of a mobile phone such as the motion sensor, barcode scanner and GPS tracking. If you do not want to modify your existing website, another product worth considering is the GoMobi addon which uses a subdomain of your website to create a mobile friendly website to run in parallel. A piece of code is generated to place in the header of your normal website to divert mobile users to this sub-domain. Last but not least, it is worth mentioning the growing success of the relatively unknown .tel domain name. As with other solutions, there are options when registering a .tel name and it may depend on the size of the organisation and what functionality you want from it. It is always advisable to have a mobile strategy in place before making any purchase. Article by Ron Skirving of Delta Digital www.deltadigital.co.uk

FORTH VALLEY • AUTUMN 2013 19

Announcingâ&#x20AC;Ś

The Forth Valley Chamber Business Awards! Bored with the BAFTAS? Turned off by the Turner Prize? No chance of a Nobel?

hen let us re-ignite your interest by welcoming you to the inaugural Forth Valley Chamber Business Awards. The awards will be presented on March 13th 2014 at a spectacular black tie dinner in the MacDonald Inchyra Hotel in Polmont for 400 guests, sponsors and nominees representing businesses across the Forth Valley. Applications will open on September 1st and will close on November 1st when the shortlisting process will begin. Up to three businesses will be shortlisted in each category, and finalists will be asked to deliver a short presentation to a judging panel early in 2014. Any business which trades in the Forth Valley area will be eligible to apply in accordance with the rules of entry, and the award categories cover a range of opportunities for both entry and for corporate sponsorship. The winners will be announced at a magical awards ceremony hosted by the in-demand forensic mindreader Colin Cloud. Colin qualified as a forensic scientist specialising in criminal profiling, but has turned his incredible skills to becoming an expert on the powers of persuasion and mesmerising. As well as having had sell-out shows from Las Vegas to the International Magic Festival in Edinburgh, Colin is a regular speaker at various universities and colleges where he lectures on the mind and how to use our mental abilities in business. All information and application forms can be found on our awards website www.forthvalleychamber.co.uk/ businessawards and we would encourage as many businesses as possible to take part in what will be an amazing event.

Best Start up Business

Awards Criteria 20

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013

(less than 2 years)

This award is for businesses which have been trading for two years or less, and which show a high degree of entrepreneurship and a clear vision for the future. Applicants will be asked to provide details of how the company has performed and what its future projections are. They will also be asked to explain the background to the business, the markets it operates in, the business vision and the research that was undertaken when the business was in development. Applicants should evidence a clear strategic direction for the business and sound business principles.

Excellence in Customer Service

Best Large Business

This award will recognise companies with a clear focus on customer service and care. It has been designed for businesses which can demonstrate sustained achievement within the field of customer care, and which identify and meet customer needs at a consistently high level. Entrants will demonstrate excellence through their customer service objectives and strategy, business performance, customer care activities, staff development plans and show how this has driven business growth.

This award will go to an organisation which demonstrates allround excellence in business development. Applicants should be able to demonstrate a company culture based on encouraging staff development, creativity and empowerment, as well as clearly defined strategic objectives and strong leadership. There must be evidence of strong financial performance and planned future objectives, along with examples of the competitive advantages of the organisation.

Best Green Business

Best E-commerce Strategy

This award is for businesses which can demonstrate clear links between improvements to their company performance through sustainable and environmental processes and practices, or for companies which have developed new business opportunities arising from emerging environmental technologies and practices. Applicants must be able to demonstrate a strategic, comprehensive and innovative approach to integrating environmental strategies into core business processes, or a commitment to embracing and implementing new, environmental technologies.

This award will recognise a business which demonstrates a highly effective use of e-commerce as a business development strategy. Applicants must have a website which encompasses excellence in all aspects of content, navigation, visual design, functionality and interactivity, as well as effective of use of social media.

Best Family Business To be eligible for this category, entrants must be businesses which are predominantly owned by family members and have, or have had at least two generations of the family involved in ownership and/or management of the organisation. This award will recognise family firms which can demonstrate how, as succeeding generations have become involved, they have maintained a good balance between the needs of enterprise, the owners, the staff and the family, while utilising the strengths of the family to sustain and grow.

Entrepreneur of the year (aged 26 and over)

This award will go to an outstanding individual who demonstrates exceptional vision and leadership qualities within a pioneering business. Aspects to consider include examples of innovative strategies implemented to consistently drive growth, and leadership values which underpin the organisation. Applicants will have a clear track record of achievement and success, and be able to identify their sources of inspiration and motivation. Individuals may enter for this award personally or be nominated by their company.

Best Small Business

(fewer than 25 employees) This award is intended to highlight successful small businesses with fewer than 25 employees. Applicants should be able to demonstrate a clearly defined strategy for developing and growing the business in terms of turnover, employment, innovative marketing and communications. Applicants will be able to demonstrate a strong sales focus, staff development and involvement of the workforce in the growth of the business. The winning organisation will demonstrate entrepreneurial characteristics with dynamic and measurable systems in place to monitor performance, financial controls, marketing and sales growth.

(25 employees or more)

Best Sales and Marketing Campaign This award will go to an organisation that can demonstrate how a sales and marketing campaign has had a positive effective on their business by increasing sales and profits of the organisation.

Most Innovative Product/Service This award will highlight the company or individual showing a high degree of innovation in the design and creation of a product, or in the development of a service. Applicants should be able to define their marketplace and demonstrate a real need for their innovation, as well as demonstrating creativity, determination and sound business planning. The winning product or service will show a significant difference between itself and its competitors and have a track record of success and strong forecasts for growth.

Young Entrepreneur of the Year (aged 25 and under)

This award will go to a dynamic young entrepreneur who can demonstrate a high degree of entrepreneurship and vision, coupled with sound business planning and clear projections for the future. The winner will have excellent potential to succeed in the longer term, and will be able to evidence key skills and knowledge pertaining to their business, and an awareness of wider business issues.

Best Social Enterprise This award acknowledges a social enterprise which best demonstrates good business practice and sustainability, high achievement of social objectives, clear mission and values and a commitment to further development. Applicants in this category must be recognised as social enterprises when matched to the Scottish criteria of having clearly defined social or environmental objectives, earning over 50% of income from trade and being independently constituted. The winner will show outstanding commitment to social principles and a strong business plan for the future.

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013 21

Sponsorship Opportunities

his awards ceremony will provide organisations with a high-profile opportunity to gain brand coverage and build positive relationships within the business community across the Forth Valley. The black tie gala dinner and awards ceremony at the MacDonald Inchyra Hotel will host 400 guests from the business community, making it an unrivalled networking opportunity. It will provide excellent sponsorship opportunities for businesses looking to be seen as leaders in the business community. There will be 12 awards distributed at the Forth Valley Chamber Business Awards ceremony. We have created a three tier sponsorship system to reflect the prominence of the awards on offer.

Event Sponsorship This is for overall sponsorship of the event. The Event sponsor will receive the following package: • Officially promoted as a the main sponsor of the Forth Valley Chamber Business Awards 2014 • Company branding to appear prominently within all associated literature produced for the event • The inclusion of an full page advertisement in the official award programme distributed to all guests • 10 complementary tickets for a top table with the opportunity to purchase additional tickets at member rates • The opportunity for a representative to speak at the awards ceremony • Representation on the judging panel for all categories • Acknowledgement of association as the main sponsor of the Forth Valley Chamber Business Awards 2014 in all press releases and speeches • Acknowledgment of association with the awards as the main sponsor over a range of media coverage, social media and other PR opportunities • The opportunity for photographs with award winners • Logo prominently displayed on stage set throughout the evening and on the photo wall • The cost to be the Event Sponsor is £15,000 + VAT

FORTH VALLEY • AUTUMN 2013

The Forth Valley Chamber Business Awards

Category Sponsorship

Champagne Reception Sponsorship

This sponsorship is for an individual award category. There are 12 categories and these are: • Best Start-Up Business (less than 2 years old) • Best Green Business • Best E-Commerce Strategy • Best Sales and Marketing Campaign • Most Innovative Product/Service • Best Small Business (fewer than 25 employees) • Best Large Business (25 employees or more) • Entrepreneur of the year (age 26 and over) • Exellence in Customer Service • Best Family Business • Young Entrepreneur Award (age 25 and under) • Best Social Enterprise

Sponsors of the Champagne Reception will receive the following package: • Officially promoted as a sponsor of the Forth Valley Chamber Business Awards • Company branding to appear within associated literature • The inclusion of a quarter page advertisement in the official award programme distributed to all guests • 2 Complementary tickets for the Forth Valley Chamber Business Awards • Acknowledgement of association with the Forth Valley Chamber Business Awards 2014 in press releases and speeches • Acknowledgment of association with the awards through media coverage • The cost to be Champagne Reception Sponsor is £1000 + VAT

The Category Sponsors will receive the following package: • Sponsorship of a Forth Valley Chamber Business Award • Officially promoted as category sponsor of the Forth Valley Chamber Business Awards • Company branding to appear within associated literature produced • The inclusion of an half page advertisement in the official award programme distributed to all guests • 10 Complementary tickets for the Forth Valley Chamber Business Awards with the opportunity to purchase additional tickets at member rates • The opportunity for a representative to present an award of the chosen category at the ceremony • Representation on the judging panel for sponsored category • Acknowledgement of association with the Forth Valley Chamber Business Awards 2014 in press releases and speeches • Acknowledgment of association with the awards through media coverage • The opportunity for photographs with category winner • Company logo displayed during presentation of award • The cost to be a Category sponsor is £2,750 + VAT

FORTH VALLEY • AUTUMN 2013 23

New Principal gets Down to Business Strengthening links between the further education sector and local businesses is top of the agenda for new Forth Valley College principal, Dr Ken Thomson. The College’s former Depute Principal took on the top job last month and is looking forward to hearing how the College can build on the strong relationships it has with local companies. One of his first tasks is to get out and about to find out what it is businesses need from new employees and how the College can help produce them. “We are here to deliver real opportunities in further education and employment for our students but this ultimately involves local employers as well,” said Dr Thomson.

“With two state-of-the-art campuses in Alloa and Stirling - and new cutting edge facilities at our Falkirk Campus, the College leads the way in delivering learning in some key sectors of the Scottish economy,” said Dr Thomson. “Each campus focuses on a key area of our learning strategy. Stirling specialises in Creative Industries, Tourism and Hospitality. In Falkirk, we excel in Engineering, Science and Technology focused qualifications. In Alloa, Business, Facilities Management and Work in the Community are the focus of our teaching. At all levels we have Access Programmes that allow students to progress into higher levels of qualifications in each of these areas.

“A significant majority of our 16,000 plus students will be going out to look for work locally in Forth Valley so it is vital that they are leaving with the skills that employers require.” Created in 2005 through the merger of Falkirk and Clackmannanshire Colleges, Forth Valley College is well positioned in the Government’s new regionalisation of the college sector.

Process Training Plant

Our Learning Strategy focuses on the key sector industries throughout Forth Valley. In Falkirk, the College has strong links to the oil, gas and petrochemical industries thanks to long term relationships with companies operating out of the Grangemouth industrial complex.

State-of-the-Art Laboratories

“We are making great progress in producing the type of work force local businesses require to grow and prosper in the future. The most effective way of ensuring we continue to meet the expectation of local employers is to build a better, more effective dialogue with these employers both individually and collectively through organisations like the local Chamber of Commerce.” Over the last eight years the College has also developed innovative programmes to help students progress further in higher education as well.

Gallery Training Restaurant

“The value of building closer relationships with our stakeholders and community planning partners cannot be underestimated. We are a key driver in economic development for this area and we need to work with our partners, stake-holders in further education, with local authorities and with employers if we are to build a stronger economic environment in the future.” Forth Valley College has the largest number of Modern Apprentices at any Scottish college and the last two of Scotland’s Vocational Qualifications (VQ) Learner of the Year award winners have both been products of Forth Valley College.

“More and more of our students are taking this latter route into graduate courses thanks to the ground-breaking link ups we’ve built with the Universities of Stirling, Heriot-Watt and Strathclyde in the areas of Creative Industries, Science, Heritage and Conservation and Engineering,” he said. This collaboration allows students to complete their first two years of study at Forth Valley College with an emphasis on workplace practical training. This is then complemented with two years of academic learning at university, leading to an honours degree. “So at the end of a four year course we have jointly produced a graduate who not only knows the theory, but has had the practical workplace based training to straight away become a productive part of a company’s workforce.”

Falkirk

The Place . . . to Meet & Celebrate Our Story

Alloa

At Forth Valley College, we offer venues for every occasion. We have flexible, modern space for hire across all our campuses in Alloa, Falkirk, Raploch and Stirling and with a recent multi-million pound investment in two of our campuses; you can be assured we offer high quality facilities and state-ofthe-art resources and equipment. Our highly skilled team provide a professional service from the moment of enquiry - helping your event to run smoothly and offering you peace of mind. So read on and discover why Forth Valley College could be the perfect location for your next event . . .

Stirling

Location Based in the heart of Central Scotland, all of our campuses have excellent transport links and we are only a short distance from both Glasgow (40 minutes) and Edinburgh (30 minutes). Each location also has its own unique ‘wow’ factor ensuring your guests will be impressed.

Your Choice Our space can be used for a wide range of events - but if you don’t see what you’re looking for, please get in touch and we’ll do our best to accommodate your request. • Meetings • Corporate Events • Conferences • Lunch Events • Seminars

• Awards Ceremonies • Training • Private Dining • Special Occasions

Call: 0845 634 444 Email: fvctheplace@forthvalley.ac.uk Visit: theplace.forthvalley.ac.uk

More reasons to choose FVC : • Free Wi-Fi on all campuses (must be booked in advance) • The latest audio visual and ICT equipment including interactive SMART Boards • FREE on-campus parking (spaces required should be advised in advance) • Capacity for up to 300 people

• A full catering service from our award winning chefs and students • Our Stirling and Raploch venues are fully licensed whilst Alloa and Falkirk have occasional license • Our facilities at Alloa, Raploch and Stirling are available to hire at weekends. Additional fees may apply.

Gallery Restaurant With spectacular views of the Wallace Monument & the Ochils, this contemporary restaurant offers the ideal venue for dining, business events or special occasions. Sit back and enjoy first class service within a modern, relaxed environment. The Glassroom This bright, flexible space has full height windows looking out to the River Forth, Stirling Castle and the Wallace Monument. Perfect for large events such as conferences and award ceremonies.

The Tower Suite Alloa Campus

MEMBER NEWS

Pedal Power – the way forward!

orth Valley Social Enterprises CIC is taking a different approach to training young people. The newly established, Stirling-based Community Interest Company believe that combining practical work experience with targeted training workshops is the most effective way of developing employability skills. FVSE Founder, Matt McGrandles, explains: “We have all been on training courses and sometimes walked away thinking we could have done with a bit more support. I believe that by providing the

for young people in the Forth Valley and supported by the local community. The opening of the Helix site in the autumn will provide an exciting opportunity to link the Helix, Falkirk Town Centre and Falkirk Wheel corridor. FVSE has been working alongside Dave Park from CVS Falkirk on an idea which allows not only an opportunity for employment, but connects key destinations in the Falkirk area and promotes a greener - and perhaps unusual mode of transport: rickshaws! FVSE’s new rickshaw service aims to make the pedal-powered transport a common site across Forth Valley. The planned service has already secured Stage

event providers where we can support their customer movements around an event site. So far, the idea has been very well received.” The social enterprise has already supported one local event, Meet the Species in Westquarter, where they transported people with mobility problems into the Glen on a rickshaw. The feedback from the event was extremely positive and FVSE are now confident of securing more events. The benefit of the rickshaw service is twofold: not only does it provide a more environmentally-friendly method of transport which links town centres with tourist attractions, it offers full training and support to the riders, helping them develop a full range of employability skills, including business knowledge, marketing and financial skills. There is also a firm focus on the future, including major events in 2014 such as the Stirling Highland Games, which has been accepted as a Homecoming Scotland 2014 Partner Event. Matt added: “This is a great event for our candidates and volunteers to be part of in 2014. Once we secure our main funding we are looking to deliver one event each quarter so our candidates can gain a raft of experience at any given point during one of the quarters. “Whether our candidates or volunteers go on to work in events, become a rickshaw rider through our start up programme or go on work placement, we aim to provide positive destination options for them all.” www.fvse.org.uk enquiries@fvse.org.uk

extra support through practical sessions our candidates are able to place more emphasis on understanding the process. “That brings out a more confident individual looking for more opportunities back into work or volunteering.” FVSE has been creative in seeking elements for their practical delivery, looking for opportunities that can be developed

One funding from First Port which will allow a pilot scheme to run in the coming weeks. Matt added: “It just made sense that we take this idea to the major attractions in Falkirk and Stirling and get their backing. Almost seven months of work has gone into how we develop our rickshaw service as an alternative transport option. We are also looking to secure contracts with

FORTH VALLEY • AUTUMN 2013

Party Nights 2013

…all wr apped up Glass of bubbly on arrival from 7pm, 4 course meal, coffee & mints, DJ & Dancing until 1am

Dates available throughout December To book your wonderful festive experience call

01324 618740

www.falkirkstadium.co.uk

Call us for exclusive private parties in our Brockville Lounge for 40+ guests.

The Falkirk Stadium, 4 Stadium Way, Falkirk FK2 9EE

With over over 20 years experience in both commercial and public sector with extensive Knowledge in HR and Training & Development, Sheena Walker is ideally placed to help your business develop. Our aim is to tailor our services to support your Business needs We can help:• Improve individual and team performance. • Enhance your management development programme. • Reduce your costs and improve profitability • Increase the effectiveness of your staff. We offer a range of tried and tested, pre-written management training courses, plus a “one-stop shop” service. This service provides the design, development and delivery of in-house training for commercial and industrial organisations, in both the public and private sectors. Training courses are tailored to reflect the needs of the organisation and aim to equip delegates with the right knowledge, skill and attitude to carry out the functions of management. All courses are highly participative and the learning process takes place in a friendly, supportive and enjoyable environment.

Deliver Cutting Edge Solutions for Your Business The Secret of a Corporate Athlete: TM

• • • •

Peak performance Coaching Leading Edge Training Master Mentor Group Behavioural Profiling

STEP UP AND GET RESULTS! HR Services: • • • • •

Employee Contracts Employee Handbooks Personnel Support Recruitment Selection Induction Training

Design, Develop & Deliver Unique Presentations Speaking Opportunities are: • Business Opportunities • Career Opportunities • Leadership Opportunities Step-Up to: • Set a new standard in your business • Get the right results

Telephone: 07588 645702 • email: sheena@sheenawalker.com • www.sheenawalker.com

BUSINESS SUPPORT

Growing your Business Business Mentoring – A reflective mirror

nterviews with successful entrepreneurs inform us that at some stage of their development, most have sought out a mentor. Mentoring is the process by which one person assists another to grow and learn in a safe and sympathetic relationship. The mentor is generally a successful peer or someone considered to be more experienced. In May of this year, the Forth Valley Chamber of Commerce took on the role of facilitating the matching of a business person with an appropriate mentor as part of the Scottish Chamber of Commerce Business Mentoring programme. The eligibility criteria to be considered for this programme is for businesses to have a minimum of £100K annual turnover and an aspiration to grow. In three months eight successful matches have been made.

Why have a Mentor? From those who took part in previous programmes, the key benefits were: • Raising business horizons • An external “warts and all” viewpoint • Greater self-awareness • A more focused approach to developing the business • Greater ideas and focus on the bigger picture The mentor acts as a sounding board for exploring new possibilities and new ways of approaching problems, with the opportunity to think through the direction of the business.

Why be a mentor? Mentors offer their time and skills voluntarily. The experience is challenging and stimulating and ultimately the benefits of mentoring are clearly two-way. The mentor will offer encouragement, ideas and opinions. A mentor will • Offer an impartial view on business issues • Develop your problem solving skills • Offer their experience, expertise and guidance • Build confidence • Widen your network of contacts and opportunities

A mentor will not • Solve your problems for you • Tell you what to do • Offer business advice The vital key to success in mentoring is that each relationship is custom-built by the mentee and mentor to address their specific needs. Honesty is paramount as is trust - both parties sign a confidentiality agreement. A growing business brings its own challenges. Owners Mark and Nicola Cattanach of Rooftec (Scotland) Ltd found themselves in this position. They heard about Business Mentoring and realised the benefits that this could bring. They were matched up with local entrepreneur and accountant Martin Robertson of Martin Robertson Associates. Mark has been delighted with the interest shown by his new mentor. The relationship is now 3 months old and Mark is enthusiastic regarding what has been achieved. “It has been great to have someone to bounce ideas off. Our business is growing and Martin has helped me realise that I have to spend more time in managing and controlling the business than working in the business. He has helped me create a plan and is providing guidance in following the plan.” Mark also said how beneficial it is to be able to pick up the phone or email Martin to get his views on particular issues as they crop up. Martin became a mentor with a view to giving something back. He is passionate about helping business owners, not only be successful, but also have a good work-life balance. “Whilst having a profitable business is very important, it is also vital that business owners look at the bigger picture. I try and encourage them to identify why they are doing what they are doing and set objectives.“ He is delighted to be working with Mark and feels he can bring an impartial view to help Mark grow and develop the business. The simplicity of this programme is the key to its success. Businesses will be matched with a mentor who has strengths and experience in the areas in which they have expressed a need. The first introductory meeting is a key part of the matching process and allows both parties to identify the chemistry that exists Mark Cattanach

FORTH VALLEY • AUTUMN 2013

BUSINESS SUPPORT

“The vital key to success in mentoring is that each relationship is custom-built by the mentee and mentor to address their specific needs”

between them and whether an ongoing relationship is likely to work. At this stage there is a “no faults” opt out, and a “re-match” can be arranged by Dorothy Henke, the Chamber’s Business Mentoring co-ordinator. The mentor’s support is for 2-4 hours once a month, with regular contact throughout the month between meetings. If you feel that you would like to further investigate having a mentor or indeed volunteering to be a mentor please contact Dorothy on 01324 665500 or Dorothy@forthvalleychamber.co.uk

Martin Robertson

FORTH VALLEY • AUTUMN 2013 29

ADVERTISING FEATURE

the grange manor WEDDING

he Grange Manor Hotel offers the most romantic setting for your wedding day. Consider the splendid surroundings to capture your wedding photographs, the charm and the elegance of the interior, beautiful bridal suite, the magnificent landscaped grounds. And with the traditional Grange Manor Hospitality, it’s the perfect place. Red carpet on arrival, refined drinks reception, complimented by our passion for good food and exceptional

service our wedding team knows exactly what is required to create the special ambience for your friends and family to have a day to remember. The secret of our success is that we cater for only one wedding a day…ONE WEDDING, ONE DAY, YOUR DAY. We believe your day should be exactly that – your very own special day. Wedding ceremonies for up to 120 can be staged in our stunning Zetland Suite, whilst for more intimate wedding the Dundas Suite can accommodate up to 70. The team is here to make the planning an easy and stress free experience. For this reason we have carefully designed packages with your needs in mind. Alternatively let us tailor make a package just for you.

Award Winning Nursery

Now open in Linlithgow Qualified and Highly Trained Staff Early opening at 7.30 am Escort service to and from local nursery schools Ample on-street parking

Phone Pauleen to arrange a visit on

01506 239 295 Also open in Bo’ness Tel: 01506 828 007

gamberorosso.co.uk 1 Burnbank Road, Falkirk FK2 7PE T: 01324 613 311

MEMBER NEWS

A purr-fect museum curator Oswald Clingan-Smith – Cat-in-Charge, Stirling Smith Art Gallery and Museum

“Keen on social media, Oswald has had his own YouTube channel since 2006”

ome visitors to the Smith have expressed surprise at receiving a personal welcome from Oswald, Head of PR-ing at the Stirling Smith. Those that do not know the world of cats, ask ‘Who owns him?’ Oswald, as Cat-in-Charge does not have an owner - he has Staff. Oswald was part of the Clingan family at 38 Albert Place, when he arrived as a kitten nine years ago. He immediately applied for a residential post with the Stirling Smith at 40 Albert Place, and no discouragement could make him go away. He made himself indispensable as a volunteer during the day, patrolling the building, greeting the visitors and supervising the gardeners on Thursday. He returned home at closing time, but came back in the evenings, often attending meetings of the Stirling Literary Society,

the Advanced Motorists’ group, or the Embroiderer’s Guild. He developed a particular liking for the Dickens Book Group and has enjoyed all of the Dickens novels read on these occasions. When the Clingan family moved to Bridge of Allan with Oswald in 2009, he showed his displeasure in no uncertain manner. They gave in to his protests, and brought him back to the Smith in 2011. Over the years, Oswald has trained the Smith staff to meet his expectations and standards and has never neglected his duties. He has developed a special interest in museum security and when staff members are called out in the middle of the night to attend the alarm system, Oswald will often be waiting to accompany their inspection. Sometimes, Oswald has been the cause of the alarm call-out, having been locked in the Theatre or some other alarmed section of the building after hours. In these instances he has been meticulous in waking

between 8 and 10 pm to set off the alarm and check that the system was in working order. He also likes to contribute in the administration dept, and has been known to helpfully despatch half-finished e-mails to many surprised recipients at the click of a mouse. Keen on social media, Oswald has had his own YouTube channel since 2006, and now offers his special cat’s eye view of the museum world through Twitter @ SmithSuperCat. To satisfy public demand for Oswald, Museum Assistant Elizabeth Douglas has even designed a knitting pattern to enable visitors to knit their own Oswald. This will not only raise funds for the Smith, but give people a photo opportunity to compare the Oswald cat. Simples! www.youtube.com/oswaldkitty www.smithartgalleryandmuseum.co.uk

FORTH VALLEY • AUTUMN 2013 31

PAGE HEADER EVENTS DIARY

August 2013

September

August 21st – Networking Lunch

Venue: The Stirling Smith Art Gallery and Museum Time: 12.00 – 2.00pm Cost: £15 plus VAT for members; £20 plus VAT for non-members Presenter: Mike Stevenson of Thinktastic

Only the Bold… We are delighted to kick off the autumn programme with one of the country’s most inspirational speakers. Mike Stevenson is a tour de force who surprises and delights in equal measure. His journey from homelessness to award-winning entrepreneur is filled with remarkable people and events. His stories amaze and shock, his humour captivates and his insights will inspire. More than that, he lifts, he motivates and he shifts mind sets.

September 13th – Social Evening Venue: The Grange Manor Hotel Time: 7.00pm – 11.30pm Cost: £25 plus VAT

Chamber Ceilidh It’s time to dust off the dancing shoes and get along to a high octane evening of entertainment and networking. A free drink courtesy of the Grange Manor to welcome you on arrival, and then we’re off and running with the Benarty Ceilidh Band – a traditional 3 piece band guaranteed to keep you moving. A hot buffet will be served at interval to keep the strength up and then – more dancing! Don’t be alone on Friday 13th….there’s safety in numbers!

September 18th – Networking Lunch

“Extra vision, courage, creativity, leadership and the ability to reinvent – these are what will drive tomorrow’s business success. Those who see fresh opportunity and grasp it will prosper.”

Venue: Forth Valley College, Alloa Campus Time: 12.00 – 2.00pm Cost: £15 plus VAT for members; £20 plus VAT for non-members Presenter: Stephen Ng, Cubic Blue

A not-to-be-missed opportunity to hear one of the most dynamic speakers in Scotland.

August 28th – Evening Workshop

Venue: Falkirk Old and St Modan’s Parish Church Time: 6.00pm – 8.30pm Cost: £25 plus VAT for members; £30 plus VAT for non-members Presenter: Alex Atkinson, Calad Media

Facebook as a Sales Tool Facebook is the world’s most popular social networking site with an estimated 1 billion unique monthly visitors. While many use it for personal reasons, it also provides a powerful platform for retailers to promote their offering and drive sales. Aimed at both online and traditional retailers, by the end of this evening workshop you will understand:

How to Win New Business The most meaningful way to differentiate your company from your competition and the best way to put distance between you and the crowd is to do an outstanding job in the acquisition of new clients through your lead generation and conversion of prospects. Statistically, you will retain only 65 per cent of your clients each year so it is vital to consistently replenish your customers. There are more competitors. There are fewer barriers to entry in every industry. The winners will be the ones who develop a worldclass digital and real-world marketing strategy and implement it consistently. You’ll learn:

•

How Facebook can drive sales for your business

•

How to transform your company with sales driven growth

•

The importance of building your Facebook following

•

The secret of sales success

•

How to create engaging content to drive interaction with your customers

•

How to generate more leads

•

How to reach your prospects

•

How to run competitions and use apps

•

The most effective marketing strands in 2013

•

How to track and measure the performance of your Facebook activity

Stephen Ng is a former winner of the BT Scotland Entrepreneur Award and is the Managing Director of Cubic Blue Limited.

Who should attend? •

Retail businesses who already have already set up a Facebook page but are unsure how to make the most of it

•

Retailers selling both online and in traditional store based businesses

•

Retailers looking for new ways to reach new customers and drive sales FORTH VALLEY • AUTUMN 2013

Please note that to cover venue hire and catering costs, all booking fees must be paid prior to the event and are non-refundable.

EVENTS DIARY

October September 27th – Half Day Workshop

October 7th – Directors’ Dinner

Venue: The MacDonald Inchyra Hotel Time: 6.00pm - 8.00pm (Please note this event is by invitation only.)

Venue: Stirling University Enterprise Zone Time: 9.15am – 12.30pm Cost: £50 plus VAT for members; £70 plus VAT for non-members Presenter: John Paterson, Evolutio

October 22nd – Afternoon Seminar Venue: The MacDonald Inchyra Hotel Time: 1.00pm - 5.00pm Cost: £50 plus VAT for members, £70 plus VAT for non-members

Improve your business productivity – Free software solutions Improving your business, growing your business is tough especially in a recession. However, you can improve your business productivity at virtually no cost through using free software solutions. The aim of this course is to enable delegates, by practical demonstration, to identify and implement relevant open source business solutions resulting in increased productivity with minimum investment. So if you are looking for a cost effective way to deploy word-processing, spread sheets, mind mapping, project management, email marketing or customer surveys, financial/accounting, CRM, event management or even note taking then this practical walk through the “free” options is for you. If you want to get the most out of this session bring your own laptop. •

Productivity

•

Mobile/Remote Working

•

Graphic Design

•

Project management/time tracking

•

Invoicing/Financial/Accounting

•

Document Management/File management

•

Marketing/Communication

•

Websites design/Website analytics

•

People Management/Database/CRM

•

Security

•

Graphic design

•

And many more….

So if you would like to know what you can get for “free” that can help grow your business revenue then sign up to this workshop.

Welfare Reforms and Your Staff This half day course has been developed for Forth Valley Chamber of Commerce by The Plan B Partnership, to enable employers to understand the ramifications of the various incoming welfare changes affecting staff, and how to prepare for issues likely to impact on productivity, morale, mental health and professional output. In-work benefits are being radically reformed across the UK with financial exclusion and debt being notable outcomes for working people across the social spectrum. Employers need to know how to make adequate plans, develop solution based strategies and overall help staff stay motivated, ambitious & professionally secure. Decision makers, HR staff, OCC Health staff, HWL reps, Union Reps and Team Managers from any sector will find this relevant as staff in every business will be affected by the changes. Delegates will: •

Learn about the 2013-2015 welfare changes affecting different staff demographics in your team/s

•

Gain intelligence on workplace policy updates and practice changes you can make to reduce issues in the workplace where welfare change and associated financial exclusion may have a negative impact

•

Learn useful methods how to help your staff help themselves so their work is not affected, plus how you can encourage OCC Health, HR, Healthy Working Lives reps & Union reps to get involved

•

Understand the map of services & agencies in your local area and identify who can help staff affected so that you can adequately signpost and refer them on for appropriate support.

For all networking events members may bring a non-member guest at the discounted member rate. Please let us know if you wish to bring a guest by phoning 01324 66 55 00 or emailing info@forthvalleychamber.co.uk FORTH VALLEY • AUTUMN 2013 33

NEW MEMBERS' PROFILE The Falkirk Wheel

With easy access from Glasgow and Edinburgh and the whole of Central Scotland, The Falkirk Wheel is a unique and highly memorable venue for any business event. Perfect for sales conferences, product launches, training and motivational events, as well as smaller, less formal meetings. The visitor centre can accommodate 140 guests for a formal seated dinner, 170 for a buffet, or up to 200 for drinks and canapés. To help combine business with pleasure, boat trips, golf, fishing and many other activities are available on site or close by. Tel: 01324 676904 Email: findlay.withers@scottishcanals.co.uk Web: www.thefalkirkwheel.co.uk

Falkirk Old and St. Modan’s Parish Church Located in a prime town centre position on Falkirk’s High Street, the building provides a choice of flexible accommodation, from a small meeting room for up to 6 people to a vibrant space which can seat 230 people with projection screens and a sound system for presentations. All are available at competitive rates. Tel: 01324 611017 Email thefawkirk@outlook.com www.foasmpc.org.uk

Wealth and Safety (UK) Ltd

Wealth & Safety (UK) Ltd. is a Chartered financial planning firm. We specialise in the construction of personal and corporate financial plans. The key aim of these plans is to answer the question `Will I run out of money during my life?’ We will also implement any solutions which can help to grow your business. Tel: 01324 832820 Mobile: 07802 541812 Email: geoffg@prismtd.co.uk

Candle Shack Limited Candle Shack is a manufacturer of luxury natural wax scented candles. With clients including Harrods, QVC and Turnell & Gigon, the company provides private label candles to luxury brand owners across the UK and EU. They also provide corporate gifting and wedding candles. Tel: 01324 228522 Email: Duncan@candle-shack.co.uk Web: www.candle-shack.co.uk

Ochil Timber Products Ltd

Ochil Timber Products Ltd design, manufacture and supply a wide range of structural timbers and components including Trussed and Space rafters, open web floors and Space Stud wall systems for domestic, commercial, and Industrial buildings. We also offer a supply and fit service for larger, more complex jobs via our fully trained and dedicated installation team.

Combining a wealth of experience in the industry with innovation and precision in both design and installation, our products have many benefits over conventional building methods, allowing you to maintain a competitive edge. Our economical design solutions, fast customer friendly delivery times and great customer service are our hallmarks. Tel: 01324 825503 Email: admin@ochiltimber.com Web: www.ochiltimber.com

Kindlen Ltd

Business and IT consultancy services. KINDLEN enables businesses to achieve goals and improve business performance through technology. 22 years of experience in the IT industry working with blue chip companies here in Scotland and in Asia. IT services provided are web, IT systems hardware and software, cloud, training, audits, and management. Tel: 01259 757975 Email: email@kindlen.eu Web: www.kindlen.eu

Open Secret

Open Secret is a local charity, based primarily in the Forth Valley area but with some of our services covering wider areas. We provide support to individuals and families who have experienced childhood abuse. We provide individual counselling/support, group work, advocacy support and befriending services. Our services are free and confidential to those within our catchment areas. Tel: 01324 679055/07590 350858 Email: traci@opensecret.org Web: www.opensecret.org

Stirling Electrical Services Ltd

Candour IFA Limited

We are Independent Financial Advisers based in Alloa. As our name suggests we offer honest, straight forward advice giving expertise in the comfort of your own home or our shop. Specialising in many areas including Pensions and investments, we offer a FREE review of your protection cover as we find people are either not covered enough or have the wrong type of cover. What have you got to lose, give us a call, we listen. Tel: 01259 211444 Email: bryanmabon@candour-ifa.co.uk Web: www.candour-ifa.co.uk

Crannog Construction Ltd

Crannog Construction is an award winning family run building company specializing in all aspects of home improvements and “concept to completion” project management. We take great pride in our reputation for customer satisfaction, and the consistent delivery of the highest quality finished product, on time and within budget. Tel: 01786 450022 Email: crannogconstructionltd@gmail.com

Stirling Electrical Services Ltd. are an established electrical company carrying out domestic, commercial and industrial work for clients locally in Stirling, Falkirk and Alloa as well as nationally throughout all regions of Scotland. Our team of qualified electricians and apprentices carry out fault finding, installation, maintenance, inspection and testing services. We are an approved member of SELECT. Tel: 01786 813916 Email: info@stirlingelectrical.co.uk Web: www.stirlingelectrical.co.uk

Vizibility Design

We are an integrated graphic and web design agency. We have been trading for over 13 years and work with many businesses within Forth Valley. Our portfolio of clients reflects the very high design standards we work to. We are an experienced digital marketing team and help many companies ensure they achieve the correct ROI between on and offline marketing activity. Tel: 01324 461842 or 01786 469023 Email: info@vizibilitydesign.co.uk Web: www.vizibilitydesign.co.uk

Kinnaird HR Consultancy Services

Bibby Financial Services

An independent specialising in invoice finance. We provide alternative cashflow solutions to businesses predominantly within the SME market. Tel: 0141 227 8475 Email: jmcguffie@bibbyfinancialservices.com Web: www.bibbyfinancialservices.com

FORTH VALLEY • AUTUMN 2013

Kinnaird HR provides cost effective solutions for small and medium sized companies who do not have in-house HR. Email: karen@kinnairdhr.co.uk Mob: 07968 745 495 Web: www.kinnairdhr.co.uk

NEW MEMBERS' PROFILES ARD Consultancy Ltd

For a friendly, approachable and professional service then look no further. With over 60 years combined experience in the financial services industry we can promise you truly independent financial advice in a way that won’t leave you confused. Tel: 01324 670555 Email: david.young@ardconsultancy.co.uk Web: www.ardconsultancy.co.uk

Goddard Accounting & Tax Solutions Dawn Goddard, Chartered Accountant, offers an individual, flexible and proactive accounting and tax service specifically to freelance consultants, skillsbased and other small businesses. Saving my clients both time and tax through a range of services that are both automated and tailored to your industry. Competitive and transparent fees. Tel: 01786 880873 Email: dawn@goddard-solutions.co.uk Web: www.goddardsolutions.co.uk

Scottish Qualifications Authority

Cloud Cover IT

At Cloud Cover IT, we understand that you want simple and reliable IT systems for your business. Specialising in Local Area and Wide Area Networks, we provide solutions that deliver the business benefits you need. Secure and cost-effective, they’re scalable too – growing with you as your business grows. Tel: 07768 444498 Email: lance@cloudcoverit.co.uk Web: www.cloudcoverit.co.uk

Iain Cumming Security Solutions

We are an independent security consultancy providing advice to small and medium sized enterprises. Specialising in information security advice and physical security reviews. Email: iain@cummingsecurity.co.uk Tel: 07817 395437 Web: www.cummingsecurity.co.uk

GS Insurance Services

GS Insurance Services has been providing a high quality insurance broking service to businesses and individuals in Central Scotland for over 20 years. We act as insurance brokers for every type of commercial activity and trade with all major UK insurers. Our trained, qualified staff provide “whole of life” service ranging from insurance advice and purchase through to claims handling and Health & Safety consultancy. Direct Dial: 01738 492106 Mobile: 07854 040371 Email: kenneth-blake@gsinsurance.co.uk Web: www.gsinsurance.co.uk

Armstrong Printing (Alloa) Ltd

SQA is Scotland’s national awarding body. We work with schools, colleges, universities, employers, training providers and government, to provide high quality, flexible and relevant qualifications. We strive to ensure that our qualifications: are inclusive and accessible; recognise the achievements of learners, and provide clear pathways to further learning or employment. Tel: 0141 561 1070 Email: janice.anderson@sqa.org.uk

Fairdeal Glazing

Fairdeal Glazing offer a wide range of windows, doors and conservatories to get your home ship shape ... Or any shape you like... Dean Barr, the Managing Director looks forward to welcoming members of the chamber to the showroom at Almond Road, Middlefield Estate. Email: sales@fairdealglazing.com Mobile: 07875 074442 Web: www.fairdealglazing.com

Armstrong Printing [Alloa] Ltd, with its excellent team of experienced staff can help you with all forms of printed material, including an artwork/design service. We offer the full range of both digital and litho printing. We provide a personal service and excellent customer care to both small and large companies. Tel: 01259 722930 Email: salesarmstrongs@aol.com

Solicitors Financial Services (Central Scotland) Ltd

We have been established and trading in Scotland since 2003. In that time, we have built a reputation for excellence in financial advice by employing skilled people, resources and empirical research. Our advisers are highly qualified, multi-disciplined individuals who embrace professional competence based on ethical codes of conduct. Tel: 01259 726664 Email: admin@sfscentralscotland.co.uk Web: www.sfscentralscotland.co.uk

Bluebird Care

Sheena Walker Executive Training and HR

I am a highly trained, experienced, master of peak performance coaching, leading edge training, and presentation and public speaking, helping managers, coaches, trainers and business owners maximise their business potential. I would like to introduce myself and suggest areas I can assist your business with a free complimentary mentoring session. Tel: 07588 645702 Email: sheena@sheenawalker.com Web: www.sheenawalker.com

Bluebird Care (Forth Valley) is a leading home care and live in care agency, we are part of the successful Bluebird Care network which has over 170 offices in the UK and Ireland. Our ethos is to provide a good old fashioned service, delivered with consideration and respect. Tel: 01324 553500 Fax: 01324 579669 Website: www.bluebirdcare.co.uk

SV24-7

The Falkirk and District Post

The Falkirk and District Post was established in late 2010 as a Community based magazine to assist local businesses reach local consumers in a cost effective manner. Now going into 20,000 homes across the Falkirk Area, with outlets also in Tesco, Sainsburys and Co-op stores. Email: Info@falkirkanddistrictpost.co.uk Mob: 07772 591101

SV24-7 provides the finest vending and office coffee service anywhere. Our family-owned business serves many customers throughout Scotland. With high standards of customer service, SV24-7 offers a great selection of brand favourites and speciality items, including a wide range of healthy options. From beverages to snacks & fresh food, we back it up with equipment and support that’s second to none. Tel: 01259 215577 E Mail: Fiona@SV24-7.co.uk Website: www.sv24-7.co.uk

FORTH VALLEY • AUTUMN 2013 35

MEMBERS' REGISTER 10AK Print

Balanced Strategy Solutions

Candour IFA Limited

Dart Energy (Europe) Ltd

3D Developments Ltd

Bank of Scotland

Canmore Business Service Limited

Datel Solutions

07853 360344 rory@canmore.co

01383 844244 douglas@datel-solutions.co.uk www.datel-solutions.co.uk

Careth Ltd

Delta Digital

Central FM

Developing Nation Ltd

Central Training Services Limited

Dickson Middleton

07595 316495 euan.lawrence@gmail.com www.10akprint.co.uk 01506 499645 joan.b@3d-coaching.com

A.R.D. Consultancy Ltd

01324 670555 david.young@ardconsultancy.co.uk www.ardconsultancy.co.uk

Ace Tyres and Exhausts 01324 639984 sales@acetyresfalkirk.co.uk www.acetyresfalkirk.co.uk

Action Insight Management 01324 867733 graeme@aim-eu.com www.actioninsightmanagement.com

Active Stirling Ltd

0300 028 0101 askus@activestirling.org.uk www.activestirling.org.uk

Acumen Accountants & Advisors Ltd 01259 753555 barrie.alexander@acumen.info www.acumen.info

AG Office Supplies Ltd 01324 871857 anne@agofficesupplies.co.uk www.agofficesupplies.co.uk

Airdrie Savings Bank

01324 624501 falkirk@airdriesavingsbank.com www.airdriesavingsbank.com

Airth Station Cattery & Kennels Ltd 01324 831549 laraine.binnie@btinternet.com www.airthkennels.co.uk

Alexander Ross Holdings Ltd 0333 000 0050 robert.ross@alexanderross.co.uk www.unicodirect.com

All Personal Gifts

01259 726698 phil@allpersonalgifts.co.uk www.allpersonalgifts.co.uk

Allied International

01324 667488 p.duncan@alliedfittings.com www.alliedfittings.com

Alphapet Online

01786 842620 joanne@alphapetonline.co.uk www.alphapetonline.co.uk

Angus MacDonald MSP 01324 482100 angus.macdonald.msp@scottish. parliament.uk www.angusmacdonald.info

Applegreen Homes

0141 354 1618 alan@applegreenhomes.com www.applegreenhomes.com

Astute Facilities Management Ltd

07753 804874 gordon_robinson@bankofscotland.co.uk

Barrie Scott & Co 01324 637654 clive@barriescott.co.uk www.barriescott.co.uk

Basilico (Falkirk) Ltd 01324 613311 saporito@unicombox.com www.gamberorosso.co.uk

Bee Copy

01324 623319 beecopy@btconnect.com www.beecopy.co.uk

Belgica UK

01506 829447 michael@belgicafurniture.com www.belgicafurniture.com

Bellair (Scotland) UK 01324 471278 douglas@bellair.co.uk www.bellair.co.uk

Bespoke Executive Tailors

0844 344 0576 graham@bespokeexecutivetailors.co.uk www.bespokeexecutivetailors.co.uk

Bhatti & Colemans & Sons 07729 558677 martin.coleman89@gmail.com

Bibby Financial Services

0141 227 8475 jmcguffie@bibbyfinancialservices.com www.bibbyfinancialservices.com

Bierce Technical Services Ltd 07951 428186 squinn@bierce.co.uk www.bierce.co.uk

Bird Investigations 01324 555807 bird.mary@sky.com

Blueton Ltd

01324 829661 louises@bluetonltd.com www.bluetonltd.com

Borland Financial Management

01383 623300 paul.baillie@borlandfinancial.co.uk www.borlandfinancial.co.uk

Boyack Associates

01786 832497 david@boyackassociates.com

Boys Brigade - Carronvale House 01324 562800 keith.morrison@boys-brigade.org.uk www.carronvalehouse.co.uk

CafĂŠ Albert

01786 860333 info@cafealbert.co.uk www.cafealbert.co.uk

01259 211444 bryanmabon@candour-ifa.co.uk www.candour-ifa.co.uk

01360 449042 info@carethltd.co.uk www.carethltd.co.uk 01786 577024 alan.sutherland@centralfm.co.uk www.centralfm.co.uk

01506 829883 allan@central-training.co.uk www.central-training.co.uk

Centred Excellence

07590 890727 nicky@centredexcellence.co.uk www.centredexcellence.co.uk

CGH Creative

01506 842953 contact@cghcreative.co.uk www.cghcreative.co.uk

Clan Italia

01324 636316 mikelemetti@yahoo.co.uk www.clanitalia.com

Cloud Cover IT Services Ltd 07768 444498 lance@cloudcoverit.co.uk www.cloudcoverit.co.uk

CloudCEO Limited

07905 326144 andrew.mcgee@cloudceo.co.uk www.cloudceo.co.uk

01324 823664 colin@colinmckeand.co.uk www.colinmckeand.co.uk

Comtech

01786 406448 hello@comtech247.net www.comtech247.net

Corporate Washroom Services 01324 870719 iain@cwswashroom.co.uk www.cwswashroom.co.uk

COS (Scotland) Ltd

08452 261896 enquiries@cos-scotland.com www.cos-scotland.com

Crannog Construction Ltd 01786 450022 crannogconstructionltd@gmail.com

Candle Shack Limited

Cubic Blue Ltd

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013

01506 491421 davidmcgillivray@btinternet.com www.dmhandlingsystems.com

Dtech

01436 678808 mark@dtechuk.com www.dtechuk.com

Earls Gate Business Park 01324 494339 john.walker@calachem.com www.earlsgatepark.co.uk

Ecosse Peugeot Specialists Ltd 01506 516106 info@ecosse-peugeot.co.uk www.ecosse-peugeot.co.uk

Edinmore Contracts Ltd clarke@edinmoreltd.co.uk www.edinmoreltd.co.uk

employmentax.com

Back 2 Life Clinic

01324 228522 duncan@candle-shack.co.uk www.candle-shack.co.uk

DM Handling Systems Ltd

Colin McKeand - Business Connector

Creche Matters

01324 670670 info@back2lifeclinic.co.uk www.back2lifeclinic.co.uk

01786 474718 Craig.clinton@dicksonmiddleton.co.uk www.dicksonmiddleton.co.uk

01224 701383 s.cook@empirehr.com www.empirehr.com

Campbell Dallas LLP

01786 460030 john.gold@campbelldallas.co.uk www.campbelldallas.co.uk

0845 338 3567 cynthia@developingnation.co.uk www.developingnation.co.uk

Empire HR Limited

Atkinson & Co

01324 910081 neil.atkinson@atkinsonca.co.uk www.atkinsonca.co.uk

0844 818 3959 studio@deltadigital.co.uk www.deltadigital.co.uk

01324 508203 terry.quinn@eu.nabgroup.com www.cbonline.co.uk/business

Crawford Hunter Upholstery

07742 192515 alex@calad-media.co.uk www.calad-media.co.uk

01786 230200 lmcewan@dartcbm.com www.dartenergy.com.au

Clydesdale Bank

Calad Media

07801 052080 ry@astutefm.co.uk www.astutefm.co.uk

07968 746246 julie-anne@balancedstrategy.org www.balancedstrategy.org

01324 629142 crawford@hunterupholstery.co.uk www.reupholstery.biz 01324 639896 creche.matters@btconnect.com www.crechematters.co.uk 07896 956311 stephen@cubicblue.co.uk www.cubicblue.co.uk

01506 826673 jr@employmentax.com www.employmentax.com

Endrick Trading Ltd

01360 440066 sales@scottishfoodoverseas.com www.scottishfoodoverseas.com

Events for Business

07753 749535 janet@eventsforbusiness.co.uk www.eventsforbusiness.co.uk

Evolutio Ltd

0844 504 6534 john@evolutio.co.uk www.evolutio.co.uk

Executive Golf & Leisure Ltd 01786 832244 graeme@execgolf-leisure.com www.execgolf-leisure.com

Exmos Ltd

01324 486844 gordonc@exmos.com www.exmos.com

Fairdeal Glazing

0843 515 8151 sales@fairdealglazing.com www.fairdealglazing.com

Falkirk & District Association of Mental Health 01324 671600 admin@fdamh.org.uk www.fdamh.org.uk

MEMBERS' REGISTER Falkirk District Credit Union 01324 473695 fdcu@btconnect.com www.falkirkcreditunion.co.uk

Falkirk Football Club 01324 624121 davidrw@falkirkfc.co.uk www.falkirkfc.co.uk

Falkirk Football Community Foundation 01324 624121 davidc@falkirkfc.co.uk www.falkirkfcf.co.uk

Falkirk Old & St. Modan's Parish Church 01324 611017 thefawkirk@outlook.com www.foasmpc.org.uk

Falkirk Wheel

01324 619888 findlay.withers@scottishcanals.co.uk www.thefalkirkwheel.co.uk

Fallin Community Enterprises (Recyke-A-Bike) 01786 447559 admin@recyke-a-bike.co.uk www.recyke-a-bike.co.uk

Farmore IT Ltd 01786 489666 info@farmore.co.uk www.farmore.co.uk

Finewood Holdings 01324 673100 willie@fine-wood.co.uk www.fine-wood.co.uk

First 4 Frames

01324 466333 bob@first4frames.com www.first4frames.com

First Base Accountants

01786 470044 Lorraine@firstbaseaccountants.co.uk www.firstbaseaccountants.co.uk

Goddard Accounting & Tax Solutions 01786 880873 dawn@goddard-solutions.co.uk www.goddardsolutions.co.uk

Gracefruit Limited 01324 841353 gracefruit@gracefruit.com www.gracefruit.com

Graham Robertson Electrical & Security Ltd 01786 468050 graham@graham-robertson.co.uk www.grelectrical.com

Greig Melville Associates Ltd T/A Greig Melville HR 01324 628676 hr@greigmelvillehr.co.uk www.greigmelvillehr.co.uk

GS Insurance Services Ltd 01738 441555 kenneth-blake@gsinsurance.co.uk www.gsinsurance.co.uk

Handelsbanken

01786 463109 dabe10@handelsbanken.co.uk www.handelsbanken.co.uk/stirling

Hardie Motor Group

01324 562799 iain.bolton@peugeotmail.co.uk www.hardiemotorgroup.co.uk

Harley Financial Services 01324 625225 info@harleyfinancial.co.uk www.harleyfinancial.co.uk

Healthy Working Lives 01324 673519 tneilson@nhs.net www.healthyworkinglives.com

Helix Binders Ltd 01324 629025 iain@helixbinders.co.uk www.helixbinders.co.uk

Fitzcharles Coaches Ltd

Homeslide Door Systems Ltd

Forkers Scotland Ltd

Iain Cumming Security Solutions

01324 482093 info@fitzcharles.co.uk www.fitzcharles.co.uk 01324 666777 scotland@forkers.com www.forkers.com

Forth Ports Limited

01324 668400 nik.scott-gray@forthports.co.uk www.forthports.co.uk

Forth Valley College

01786 406077 ken.thomson@forthvalley.ac.uk www.forthvalley.ac.uk

Fusion Group UK Ltd

08452 694386 allenquiries@fusiongroupuk.co.uk

Gail Wilson/INDIGOflow Wellbeing 07545 939920 gailewilson@me.com

George Stevenson

01324 621981 georgebstevenson@blueyonder.co.uk www.fbs-global.com

Giles Insurance Brokers 01324 611363 ian.smith@gilesinsurance.co.uk www.gilesinsurance.co.uk

GMS Music & Media 01324 711011 hsm@gmsmusic.com www.gmsmusic.com

01324 630391 homeslidedoorsystems@live.co.uk www.homeslidedoorsystems.co.uk

07817 395437 iain@cummingsecurity.co.uk www.cummingsecurity.co.uk

IAM Catz Ltd

01506 407104 iain@smartlocalvouchers.co.uk www.smartlocalvouchers.co.uk

ID Systems

01324 611237 iaind@idsystemsuk.co.uk www.idsystemsuk.co.uk

Ideas

01324 716827 donjack@ideas.co.uk www.ideas.co.uk

IKM Consulting Ltd 01324 878822 ian@ikmconsulting.co.uk www.ikmconsulting.co.uk

Insurance Advisory Services Ltd 01324 556414 iasltd@btconnect.com www.greatinsurancedeals.net

Interface - The knowledge connection for business 0131 651 4791 laura@interface-online.org.uk www.interface-online.org.uk

IPS Scotland

MacRoberts LLP

iTFA Ltd

Market LED

Jenkins & Co

Martin Robertson Associates Ltd

07745 952204 joe.murphy@ipsscotland.org www.ipsscotland.org 01324 664713 admin@itfa.co.uk www.itfa.co.uk 01324 626496 graemem@jenkinsaccountants.co.uk www.jenkinsaccountants.co.uk

Jumpstart Limited 0131 240 2900 don@jumpstartuk.co.uk www.jumpstartuk.co.uk

K.W. Peter & Co

0131 445 8608 patents@kwpeter.co.uk www.kwpeter.co.uk

Keyline

01324 638471 graeme.little@keyline.co.uk www.keyline.co.uk

Kindlen Ltd

01259 757975 email@kindlen.eu www.kindlen.eu

Kinnaird HR Consultancy Services 07968 745495 karen@kinnairdhr.co.uk www.kinnairdhr.co.uk

Labels4kids Ltd

01786 473508 ann-maree@labels4kids.com www.labels4kids.com

LCM Environmental Consultants Ltd

01324 810283 brionynorris@consultantsatlcm.com

Leemic

01324 492785 sandy.muir@leemic.com www.leemic.com

Life Fit Physiotherapy 01324 433433 info@lifefitphysiotherapy.co.uk www.lifefitphysiotherapy.co.uk

Lithium Systems Limited 01259 727847 stephen@lithiumsystems.co.uk www.lithiumsystems.co.uk

0141 303 1100 valerie.surgenor@macroberts.com www.macroberts.com 07949 114455 jfoley@marketled.co.uk www.marketled.co.uk

01324 633550 martin@mraca.com www.mraca.com

McKnight Gracie Ltd

01324 861448 matthew@mcknightgracie.com www.macknightgracie.com

Microspec Computers

01324 636147 david.pettigrew@microspec.co.uk www.microspec.co.uk

Milton Photography

01786 235030 graeme@miltonphotography.co.uk www.miltonphotography.co.uk

Moirs Cleaning

01324 624600 enquiries@moirsresidential.com www.moirsresidential.com

MP Locums Healthcare Ltd 01324 710500 admin@mplocums.com www.mplocums.com

Northwood (Central) Ltd 07847 353991 central@northwooduk.com

Ocean 70

0131 526 3268 alex@ocean70.com www.ocean70.com

Ochil Timber Products Ltd 01324 825503 admin@ochiltimber.com www.ochiltimber.com

Ochil View T/A Bluebird Care (Forth Valley)

01324 553500 jacquiferguson@bluebirdcare.co.uk www.bluebirdcare.co.uk

Open Secret

01324 630100 traci@opensecret.org www.opensecret.org

Little Kerse Leisure Ltd

Palimpsest Book Production Ltd

Lochgreen Learning Ltd

Pebbles

Logic Computer Services

Performance Golf Shops Ltd

07974 805650 stephen@lkgalaxy.co.uk www.lkgalaxy.co.uk 01324 625720 gus@lochgreen.com www.lochgreen.com

0800 612 6404 info@logiccomputerservices.co.uk www.logiccomputerservices.co.uk

Logicomms Ltd 01324 810203 ross@logicomms.com www.logicomms.com

MacDonald Inchyra Hotel

0844 879 9044 events.inchyra@macdonald-hotels.co.uk www.macdonald-hotels.co.uk/inchyra

MacFarlane Gray Ltd 01786 451745 info@macfarlanegray.co.uk www.macfarlanegray.co.uk

0870 085 8142 craig@palimpsest-bp.co.uk www.palimpsest-bp.co.uk

01506 826863 val@pebblesjewellery.co.uk www.pebblesjewellery.co.uk 07725 552601 stewartcraiggolfpro@gmail.com

Phase Broadcast

0871 288 2338 bec@phasebroadcast.co.uk www.phasebroadcast.co.uk

Phoenix Broadband Ltd 01786 230830 tfreeth@medusabusiness.com www.medusabusiness.com

Polyurethane Products & Consulting Ltd

07739 224189 robcraw@btconnect.com www.polyurethaneformulations.co.uk

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013 37

MEMBERS' REGISTER Positive Qualities Ltd 01324 492726 liz@positivequalities.co.uk www.positivequalities.co.uk

Print Central Ltd 01324 622776 sales@print-central.net www.print-central.net

Property Locker

0845 805 9102 enquiries@propertylocker.co.uk www.propertylocker.co.uk

Psychologists Protection Services Ltd 0845 053 1182 enquiries@ppstrust.org www.ppstrust.org

Pulse RMK Ltd

07853 190020 robert.mckechnie@pulseplans.com www.pulseplans.com

R.D.F. Print

Tapside Marketing Ltd

0141 561 1070 janice.anderson@sqa.org.uk

01506 823402 admin@tapside.com www.tapside.co.uk

Scotweigh

The A9 Partnership Ltd

01324 611311 ian@scotweigh.co.uk www.scotweigh.co.uk

Sheena Walker Executive Training & HR 07588 645702 sheena_walker@yahoo.com www.sheenawalker.com

Rachels Office Support 01324 820380 mail@rachelsofficesupport.com www.rachelsofficesupport.com

Readers Direct

Real Improvements to Employers (RITE) Ltd 01786 235055 fred@rite.be www.rite.be

Recyclate Supply Limited 01324 410211 gary.grant@recyclatesupply.co.uk www.recyclatesupply.co.uk

Refractionz Ltd

01506 204663 frazer@refractionz.co.uk www.refractionz.co.uk

Resonate Arts House 01259 928014 info@resonate.uk.net

Rhoddy Stewart Photography

01506 828983 rhoddy@rhoddystewartphotography.co.uk www.rhoddystewartphotography.co.uk

RJM Sports Ltd

01324 873804 robert@rjmsports.co.uk www.rjmsports.co.uk

Rooftec Scotland Ltd 01324 874923 info@rooftecscotland.co.uk www.rooftecscotland.co.uk

RSM Tenon Ltd

The Boardrooms

01324 827551 info@theboardrooms.co.uk www.theboardrooms.co.uk

The Company Growth Team Ltd

Signs Express (Falkirk)

The Falkirk & District Post

Simple Improvement Ltd

The Grange Manor Hotel

01786 359252 info@showcaseglass.co.uk www.showcaseglass.co.uk 01324 666966 falkirk@signsexpress.co.uk www.signsexpress.co.uk/falkirk

Skills Development Scotland 01896 662439 brian.hermiston@sds.co.uk www.skillsdevelopmentscotland.co.uk

Smart Specs Optical Dispensary 01259 218001 sales@alloasmartspecs.co.uk www.alloasmartspecs.co.uk

01360 440013 henke@sol.co.uk www.henke.co.uk

01506 834700 victoriaw@a9partnership.co.uk www.a9partnership.co.uk

Showcase Glass

07791 758330 mike.bell@si8.co.uk www.simpleimprovement.co.uk

01324 622262 robert@rdfprint.com www.rdfprint.com

Solicitors Financial Services (Central Scotland) Ltd 01259 726664 admin@sfscentralscotland.co.uk www.sfscentralscotland.co.uk

Solutions IT Ltd

01786 433809 graham.oxburgh@companygrowth.co.uk www.companygrowth.co.uk 01324 716350 info@falkirkanddistrictpost.co.uk www.falkirkanddistrictpost.co.uk 01324 474836 gm@grangemanor.co.uk www.grangemanor.co.uk

The Intelligent Building System Ltd 07866 006434 info@econekt.co.uk www.econekt.co.uk

The Kidz Stop Ltd

01506 828007 boness@thekidzstop.co.uk www.thekidzstop.co.uk

The Leadership Factory 01786 406621 andy@leadershipfactory.co.uk www.leadershipfactory.co.uk

The PlanB Partnership

Visit Scotland

01292 616417 liz.buchanan@tbt.visitscotland.com www.visitscotland.com

Vizability Design

01786 469023 sdickson@vizibilitydesign.co.uk www.vizibilitydesign.co.uk

Wealth & Safety (UK) Ltd 01324 832820 geoffg@prismtd.co.uk

Wee Rascal Imprints

07510 899477 info@weerascalimprints.co.uk www.weerascalimprints.co.uk

Westfield Health

01259 725810 amcfarlane@westfieldhealth.com www.westfieldhealth.com

Wildcat Solutions

01786 473232 cat@wildcatsolutions.co.uk www.wildcatsolutions.co.uk

Write Marketing

07833 776611 andrea@writemarketing.co.uk www.writemarketing.co.uk

Xltec Solutions Limited 01236 458054 vincent@xltec.co.uk www.xltec.co.uk

Xtreme Karting

01324 579797 info@xtremekarting.co.uk www.xtremekarting.co.uk

Springfords LLP

The Royal Bank of Scotland 01324 668324 alan.smart@rbs.co.uk www.rbs.co.uk/business.ashx

Your Equipment Solutions

0131 440 5000 fpaul@springfords.com www.springfords.com

Stellar Group

The Travel Architect

07920 008197 russell@stellar-grp.com www.stellar-grp.com

07974 567003 fionabibby@travelarchitect.com www.travelarchitect.com

Stirling Electrical Services Ltd

Toowist Limited

01786 813916 info@stirlingelectrical.co.uk www.stirlingelectrical.co.uk

Stirling Smith Art Gallery & Museum 01786 471917 museum@smithartgalleryandmuseum. co.uk www.smithartgalleryandmuseum.co.uk

Stirlingshire Vending (Scotland) Ltd T/A SV24-7 01259 215577 fiona@SV24-7.co.uk www.sv24-7.co.uk

07966 281455 stephenwhitelaw@hotmail.com www.toowist.com

Topstaff Employment Limited

01786 451550 bmcgarrity@topstaffemployment.com www.topstaffemployment.com

Travel Counsellors

01324 820666 pauline.mccormick@travelcounsellors. com www.travelcounsellors.co.uk/pauline. mccormick

URBIS Ltd

Russel & Aitken LLP

Sykam & Co

Video 3 Internet Broadcasting

Tailored Lettings Ltd

Viridis Building Services Ltd

01738 553156 dennis@saltirewillsolutions.co.uk www.saltirewillsolutions.co.uk

01324 559976 scott@visionfinancial.co.uk www.visionfinancial.co.uk

Yard (Direct) Ltd

Storage UK Ltd

Saltire Will Solutions

Vision Lifestyle Financial Planning Ltd

07887 551466 lucy@theplanbpartnership.co.uk www.theplanbpartnership.co.uk

01324 877183 info@solutions-it.co.uk www.solutions-it.co.uk

01324 475700 alastair.herbert@rsmtenon.com www.rsmtenon.com 01324 622888 karenmclachlan@russel-aitken.co.uk www.russelaitken.com

Scottish Qualifications Authority

01324 812914 storage.uk@btclick.com 07791 718861 stuart@sykamandco.co.uk www.sykamandco.co.uk 01324 884884 enquiries@tailoredlettings.co.uk www.tailoredlettings.co.uk

FORTH VALLEY â&#x20AC;˘ AUTUMN 2013

01360 449111 david@urbisarchitects.co.uk

01324 482217 info@video3.co.uk www.video3.co.uk

01324 478245 lee.marshall@viridisbsl.co.uk www.viridisbsl.co.uk

07786 702181 ken.mclelland@btinternet.com 01324 467000 david@yourequipmentsolutions.co.uk www.yourequipmentsolutions.co.uk

ADVERTISING FEATURE

Freedom and Success at Kilgraston SUPPORTIVE, ACADEMICALLY successful and consistently in the top three Scottish Schools at Advanced Higher, Kilgraston is a truly thriving community. Two years ago, Kilgraston in Bridge of Earn, with a balanced mix of day girls and boarders, was UK Independent School of the Year. Judges praised it warmly as “an example to other schools”. From the 45 leafy acres set amongst rolling hills, to the swimming, hockey and tennis academies, Equestrian Centre (the only school in Scotland with on-campus facilities) and now the current £1m investment in a state-of-the-art Science Centre, Kilgraston facilities look and feel world-class. Principal Frank Thompson says: “At Kilgraston, small is beautiful. With small class sizes, we are totally committed to individualised care. We know every one of our 340 girls extremely well. Staff know who needs a little extra help or who needs to be stretched a little further.” Kilgraston is part of the Sacred Heart network of schools and welcomes girls of all faiths. It has four sections: Nursery (ages 2½ to 5), Preparatory (ages 5–13), Senior School (ages 13–16) and Sixth

t. 1 9 6 4

Form. Boarders love being here, this is clearly evident thanks to a warm and supportive atmosphere - Kilgraston girls are not only taken care of, they learn to take care of themselves and each other. Dr Leonard Sax, a world-renowned expert on the benefits of single sex education, held a seminar at Kilgraston last month and told parents: “Girls at single-sex schools are more likely to study computer science, physics, engineering and technology and participate in competitive sports than are girls in co-educational schools. “That’s because at the co-educational school, the focus is on how you look. But at the single sex school, the focus is more on who you are. The best possible thing you can do to help your daughter is to get her into a girls’ school.” www.kilgraston.com To visit Kilgraston, please call (01738) 812257. Tours of the school are available year-round.

ROXBURGH group

the business of trust

independent

insurance

propert y

financial advisers

brokers

sales & letting

We are one of Scotland’s leading independent financial service companies founded in 1964. We’ve built our business on trust developing sound, long-term relationships with our clients and we would be delighted to discuss how we could help you. Visit us at www.roxburgh-group.co.uk Glasgow 0141 952 0371

Troon 01292 314313

Stewarton 01560-485333

Roxburgh Group is the trading name of J C Roxburgh (Financial Services) Ltd , J C Roxburgh (Insurance Brokers) Ltd and J C Roxburgh(Properties) Ltd and are registered in Scotland under numbers 417019, 417217 and 073801 respectively. Registered Office 151 Glasgow Road Clydebank Glasgow Scotland G81 1LQ. Both J C Roxburgh (Financial Services) Ltd and J C Roxburgh (Insurance Brokers) Ltd are authorised and regulated by the Financial Conduct Authority.

Space to be themselves, learning together.

Strong academic results Equestrian and sporting academies Continued investment New Science Centre opens in August

Kilgraston, Bridge of Earn, Perth PH2 9BQ Telephone: 01738 812257. Fax: 01738 813410 email: headoffice@kilgraston.com www.kilgraston.com Kilgraston School Trust is a charity. Scottish Charity Number SC029664