Incommerce dunbartonshire issue 29 issuu by dtech

THE DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE

ISSUE 29 • WINTER 2016

First First Minister Minister Praises Praises Chambers Chambers PAGES 10-13

ROBERT’S TOP JOB

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Contents From the Editor............................................5 Forces Reservists Award.................................5 News in Brief............................................ 6-8 Car Firm Gears Up for Modern Apprenticeships Club Champion Liam Sends Message Exploring East Dunbartonshire’s Tourism Potential Extra Funding for SMEs TestTown UK Judging Role Chamber Member Appointed Federation Director

Roberts’s Top Construction Industry Job..........9

Scottish Chambers Annual Dinner.......... 10-13 New Top Team at Dumbuck House Hotel.......................... 14-15

Robert’s Top Job

Dumbuck’s Prestige Sporting Event Success.............................................16 Superfast Fibre Broadband Rollout................................................. 18-20 East Dunbartonshire Procurement Team Hat-Trick...........................................21 The Mastery of Leadership...........................22 Another Record-Breaking Year at Loch Lomond Shores......................... 24-25 SCC New Year Message....................... 28-29 Business Rates ‘Raid’ Criticised....................29 Exclusive New Money-Saving Deals........ 30-31 Ashton Building Systems’ Contract Breakthrough.............................................32 West Dunbartonshire is Top Employer...........34

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ambe First Minister Praises Ch

Killermont’s Neil Duncan Retires..................34 Talent Showcase at 2016 Business Awards................................35 Golden Jubilee Conference Hotel Rebrand............................................38 Back to the Future for European Circuits Employee.......................................39 Council Commercial Waste Service Best Price Pledge........................................40 Event Reports.............................................42 Events Diary......................................... 43-45 Interest Free Loans for Business Energy Efficiency Measures....................................46 Cover photo of First Minister, Nicola Sturgeon, by Carol McCabe. www.cmcpictures.co.uk

Dunbartonshire Chamber of Commerce Whitecrook Business Centre 78 Whitecrook Street, Clydebank G81 1QF.

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T: 0141 280 0272 F: 01389 750005 E: admin@dunbartonshirechamber.co.uk www.dunbartonshirechamber.co.uk For advertising contact D-Tech: T: 0141 222 2202 E: sales@incommerce.biz For editorial contact editor: June Hyslop T: 07944 265126 E: editor@incommerce.biz Publisher: D-Tech INCOMMERCE is published by D-Tech, Suite 3.3, Station House, 34 St Enoch Square, Glasgow G1 4DF Telephone 0141 222 2202. E-mail: info@dtechuk.com. Edited by June Hyslop, Copywrite Editorial, Dumbarton. Telephone 07944 265126. E-mail: editor@incommerce.biz.

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Events

INCOMMERCE is fully protected by copyright and nothing may be printed nor copied wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information contained within this publication. The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, the publisher or the directors, shareholders and/ or employees of D-Tech or Dunbartonshire Chamber of Commerce.

Photo courtesy of Green Highlander Images.

welcome ALTHOUGH this article will not appear for a few weeks, I am writing it shortly after the untimely death of David Bowie. I liked his stuff, but was never a huge fan; it was my wife who bought his records. The world-wide reaction to his death made you realise just how successful and influential he was. While others are more qualified to judge him musically, looking at his career from a business perspective, you can perhaps see the reasons for this. He was constantly innovating – from glam rock and Ziggy Stardust through to the thin White Duke, the 80’s club music of ‘Let’s Dance’ – the only constant thing about Bowie’s sound was that it changed. He swapped genres, going ‘heavy metal with ‘Tin Machine’ while his last album ‘Blackstar’ features free form jazz. Bowie never lost sight of his core values – he made music that interested him on the basis that if he thought it was good, then other people would too – rather than trying to write for a target demographic or playlist. He connected with a wide audience. Guillermo Del Toro, the Oscar nominated, Mexican film director of Pan’s Labyrinth and Pacific Rim, tweeted: “Bowie existed so that all us misfits learned that oddity is a precious thing.” CHAMBER BOARD: (L-R) Directors Robert Wilson, Hayley Henretty, Jim Smart, Nick Allan and James Richardson, with Gillian Scholes, of West Dunbartonshire Council, president, Stewart Rennie, vice-president, Damon Scott, and newly appointed member, Philip Briscoe.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

In the UK, tributes were paid by David Cameron, George Osborne and Boris Johnston, three people who define the Establishment. When Lady Gaga retweeted: “Gaga as we know her would not exist without David Bowie,” she was stating the obvious, but Paul Allen, co-founder of Microsoft, also wrote that Bowie was his inspiration. He took risks and wasn’t afraid to fail. Bowie was also financially innovative – in 1997 he was one of the first musicians to issue financial bonds. He got a lump sum and his investors got a revenue stream from his future royalties. Not bad for a working class boy from Brixton. Stewart Rennie President Dunbartonshire Chamber of Commerce

www.dunbartonshirechamber.co.uk www.incommerce.biz

FROM THE

EDITOR Photo courtesy of The Army Reserve.

editor@incommerce.biz

THE benefit of being a chamber member extends your influence well beyond Dunbartonshire. Your chamber is a member of Scottish Chambers of Commerce and at its annual dinner, the president, Stewart Rennie, directors and guests met and networked with Scotland’s political leaders. These included First Minister, Nicola Sturgeon; her deputy and Cabinet Secretary for Finance, John Swinney; Ruth Davidson, leader of the Scottish Conservatives; her immediate predecessor in the role, Baroness Annabel Goldie, and Dumbarton’s MSP, Jackie Baillie, who is Labour spokeswoman for public services and wealth creation. Scottish Liberal Democrats party leader, Willie Rennie, and Tavish Scott, who is party spokesman for business and the economy, also attended. Stewart said afterwards: “On a personal level, it was great to be able to chat directly with senior representatives of all the major political parties. “This level of influence and political contact is one of the key differentials between membership of your local chamber and any other networking organisation.” In her speech, the First Minister praised the work of chambers of commerce and acknowledged their importance to the Scottish economy. Business success and keynote speaker, Robert Brozin, one of the founders of the Nandos restaurant chain, told of his journey from one restaurant in Rosettenville, South Africa, in 1987 to more than 1000 outlets worldwide. Nandos was the first South African high street retail brand to go global across five continents. In the next few issues of the magazine I will be highlighting some of the other benefits your chamber membership brings and speaking to members who have found them very useful both at work and personally.

Prestigious Forces Reservists Award for Council EDINBURGH Castle was the magnificent backdrop for West Dunbartonshire Council to receive a prestigious award for its support of forces reservists.

It will soon be time for the East Dunbartonshire Business Awards to celebrate the successes of entrepreneurs in its area so get nominating and book your ticket for a gala evening at the Eagle Lodge on 20 May.

Major General John Crackett, Assistant Chief of Defence Staff (Reserves and Cadets), presented it to the council’s HR and workforce development manager, Paul McGowan (above right).

Congratulations to East and West Dunbartonshire Council on their recent successes which you can read about on pages 21 and 36. The East’s procurement team has scored a hat trick of nominations and the West has been acknowledged as one of the best places to work in the UK.

The Defence Employer Recognition Scheme Silver Award from the Highland and Lowland Reserve Forces and Cadets Association recognises the commitment and support of employers for reservists.

Well done also to Loch Lomond Shores which has again seen a record number of visitors at the iconic attraction.

Chamber president, Stewart Rennie, attended the ceremony in the castle’s great hall.

There are lot of positive achievements to celebrate in Dunbartonshire and it is good to be able to publicise them in InCommerce.

He said: “It was an honour to represent the chamber while celebrating the council’s achievement.”

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

news in brief… Photos courtesy of Cardross Golf Club.

Car Firm Gears Up for Modern Apprenticeships A LUXURY car firm has geared up to offer Modern Apprenticeships (MA) for the first time. Lookers Audi branches in Glasgow and Edinburgh are working in conjunction with chamber member, The Tell Organsation Ltd, to provide MAs in business administration and customer services for young people. These offer the opportunity to earn and learn at the same time while giving businesses a way to ensure their staff have the right skills for the future. Karen-Ann Milne, Lookers Audi division people development manager, said: “We are keen to ensure our people have the best opportunities to develop and progress.

CARDROSS GOLF CLUB PRIZEWINNERS: Back row (L-R) Chris Ruane, Club Championship runner-up and Matchplay Champion; David B Currie, Order of Merit; Ian Fleming, Johnstone Smith Trophy; Stuart Paul, club captain; Michael Gray, Denny Medal and Ross MacDonald, McIntyre Challenge Shield. Front row (L-R) Gary Tolland, Jack Wallace Memorial Trophy and John R Harold Trophy; Sandy Birnie, S B Wallace Trophy; club president, Archie MacIntyre; Andy O’Connor, Craig Cup; Duncan McKellar, Macleod Trophy and Kenny Morris, McEachern Medal.

“The MA programme is an investment in our people to attain industry recognised standards, with minimum disruption to our business, as it is delivered in our workplace.” Angela Kershaw, business development executive with Tell, added: “Lookers Audi is a company that understand the business benefits of excellent customer service in what is a very competitive environment. “It is our pleasure to deliver a service that provides them with a framework of standards, recognised by their own industry, which will allow them to more ably compete in the marketplace.” The Tell Organisation has over 25 years of experience in delivering work-based training solutions for industry. www.tell.co.uk

TELL’S TRAINING SUCCESS: Lookers Audi Modern Apprentices.

OVERALL CHAMPION: Liam Chambers.

Club Champion Liam Sends Message from America CARDROSS Golf Club Champion, Liam Chambers, missed the prizegiving as he is at university in the USA on a golf scholarship However, he received his silverware during the summer knowing that he would be unable to attend the ceremony in the clubhouse later in the year. Liam sent a letter from America to the club advising that he was ‘wearing shorts on the course in Florida’ and ‘putting up with 28 degree temperatures’.

Photo courtesy of The Tell Organisation.

The gents annual dinner and presentation of prizes was chaired by club captain, Stuart Paul, and the prizes handed out by president, Archie McIntyre.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

The entertaining after dinner speakers were former grade 1 and FIFA referee, John Rowbotham, and Chic Charnley, ex Scotland football player and coach. The evening concluded with a vote of thanks from vicecaptain, Andy O’Connor. www.cardross.com

Exploring East Dunbartonshire’s Tourism Potential MAKING the most of East Dunbartonshire’s tourism potential is on the agenda for an exploratory workshop in February. Tourism-related businesses are being invited to come up with ideas on how to develop the area’s assets as part of a wider review of the local economy. There will be guest speakers from VisitScotland, Cooperative Development Scotland and BID Scotland at the event in the Glazert Country House Hotel in Lennoxtown on Thursday, 25 February, from 9am to 11am. Breakfast rolls, fruit, tea and coffee will be provided. The council and its partners, including Dunbartonshire Chamber of Commerce, are working on a new economic development strategy for the area. This involves wideranging consultation to ensure the views of the people it will affect are taken into account.

Land Planning Policy Officer, Economic Development, with East Dunbartonshire Council, Seony Ross, has already been canvassing the views of businesses in Bishopbriggs, Bearsden, Milngavie, and Kirkintilloch to find out what their priorities are. An online survey is also available on the council’s website. The authority wants to hear what people think about tourism, business constraints and opportunities and how it should prioritise economic challenges. Contact Seony for more information and an invitation to attend the workshop by emailing her at seony.ross@eastdunbarton.gov.uk.

Photo of the Forth and Clyde Canal between Kirkintilloch and Bishopbriggs courtesy of East Dunbartonshire Council.

Extra Funding for SMEs to Invest in Young People THE Scottish Government has increased the funding for SMEs working with Investors in Young People (IIYP) to 100 per cent – but only till the end of March 2016. The funding covers IIYP accreditation and two days of advice which helps organisations with 250 or less employees to plan and improve their recruitment, support and development of young people as part of future-proofing their business.

IIYP was one of the recommendations to come out of the Developing Scotland’s Young Workforce agenda and is a key performance indicator for its regional groups. Investors in People Scotland is currently working with over 200 organisations assisting them with recruitment, retention and development of young people. For more information on how using IIYP could benefit your business call 0131 625 0155 or visit www.investorsinyoungpeople.scot. DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Chamber Member Appointed Industry Federation Director Photo by Murdoch Ferguson of Ferguson Imaging Ltd.

DUMBARTON businessman, Iain Robertson, has become a director of Graphic Enterprise Scotland (GES). Iain, who is managing director of JJR Print Ltd., joins its board at a time when the industry faces many challenges. GES has represented print employers in Scotland as a federation since 1910 and is the voice of its graphic communications industry.

TestTown UK Judging Role for Chamber Director

It provides a range of services to its members including training, lobbying, and networking, on behalf of the printing and graphic communications industry in Scotland. It is also the principal agent for managing the Printing Industry Apprenticeship Scheme. Iain said: “Having spent over 40 years in the industry, I am delighted have the opportunity to put something back.

CHAMBER director, Nick Allan, is once again involved in the Carnegie Trust TestTown competition – this time as a judge in the UK Final.

“Our industry has become a fast moving, hi-tech environment – I have seen vast changes since I started in the early 70s.

Young entrepreneurs compete for a prize of a £10,000 investment by testing out their business ideas for real in town centres all around the country including Falkirk and Perth in Scotland. The winners and runners-up then compete for the overall prize.

“Coming from a smaller business, I hope to bring the experiences and concerns of my fellow small business operators to the table.”

This year’s grand final is on home turf for Milngavie-based Nick, who was involved with the Scottish heats previously, and takes place in Glasgow between Thursday 25 and Saturday 27 February. Working with hosts, Glasgow City Council (GCC), the Saltmarket and High Street will see twelve TestTown 2015 finalists and runners up trade from pop-up shops and spaces.

GES president, Graham Ellis, who is also print and planning manager with Charles Letts & Co Ltd., added: “We are pleased that Iain has brought a different range of skills and experience to the GES board. His contribution will be invaluable.” www.jjrprint.co.uk www.graphicenterprisescotland.org

“Previously, I was truly impressed at the levels of energy, innovation and tenacity displayed by the finalists when trading and I expect I will be again.” The city’s Saltmarket area was at one point the main thoroughfare of old Glasgow with many independent retailers. GCC hopes to regenerate it by offering vacant shop units to Glasgow-based start-ups in a bid to boost local business. A pilot support project, the Independent Retail Fund, to assist current tenants with the upkeep of their premises, has also been introduced. www.testtown.org.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

ON BOARD: (L-R) Graham Ellis, president of Graphic Enterprise Scotland, with Iain Robertson, managing director, of JJR Print Ltd.

Photo courtesy of Graphic Enterprise Scotland Board.

“Once again, I am delighted to be able to support the Carnegie Trust and TestTown, this time as a member of the judging panel for the UK Final,” he said.

Top Construction Industry Job for Chamber’s Robert Wilson

Photo by Jamie Forbes Photography. Photo courtesy of the Federation of Master Builders (Scotland).

CONSTRUCTION TRADE POST: New Federation of Master Builders (Scotland) president, Robert Wilson.

KIRKINTILLOCH businessman, Robert Wilson, has been appointed president of the Federation of Master Builders (Scotland).

A reception will be held at the House of Lords in London on 12 July, and there will be a gala dinner in Glasgow on 28 October, in the Grand Central Hotel.

Robert, who runs a painting and decorating business in Kirkintilloch, is immediate past president of the chamber, and sits on its board of directors.

Builders have to meet strict membership criteria, sign up to a code of practice, have public liability insurance, and pass an independent inspection before they can join.

He explained that one of the biggest challenges facing the industry is staffing – 28,000 apprentices, including joiners, bricklayers, plumbers, painters and decorators, roofers and plasterers, will be needed in the near future.

“The FMB is about more than just displaying a badge,” Robert added, “it is a guarantee of quality.”

“In the next five to eight years, 55 per cent of tradesmen and women are due to retire which is something the industry needs to address,” he explained. “I believe there is a bright future for trade apprentices in the construction industry and that more young people should consider a trade rather than going to college or university.” This year, the Federation of Master Builders (FMB), which is the largest construction trade organisation in Europe with 10,000 members – 600 of them in Scotland – is celebrating its 75th anniversary.

I believe there is a bright future for trade apprentices in the construction industry and that more young people should consider a trade rather than going to college or university DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

First Minister Praises Chambers of Commerce FIRST Minister, Nicola Sturgeon, praised the work of chambers of commerce in promoting and supporting Scottish businesses internationally.

“We will intensify our support for internationalisation and work with chambers and others to support businesses of all sizes to expand in uncharted waters. “We are determined to do everything we can to help businesses invest, innovate, export and expand.”

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Photos by Carol McCabe. www.cpictures.co.uk

Speaking at the Scottish Chambers of Commerce (SCC) annual business dinner, she said: “Our ambition is to see Scotland match the productivity levels of the strongest economies in Europe.

We are determined to do everything we can to help businesses invest, innovate, export and expand.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

BUSINESS AND GOVERNMENT: Scottish politicians with Liz Cameron, chief executive, Nora Senior, chair, and other members of the SCC team and guests.

SCC Chair, Nora Senior (pictured left), urged action by both business and government to deliver a more dynamic and prosperous Scotland. “The next Scottish Parliament will be a very different animal to the one we have got used to over the past 16 years,” she said, calling on our politicians to move away from endless debates on how taxpayers’ money is spent, and instead develop an increasing focus on how those taxes are raised. “Politicians will be judged on their actions, not their words, and there is an opportunity here for devolved powers to be exercised in the service of wealth-creating employers rather than talking about them in the abstract. “As Scotland enters a new era of devolution, the challenge for business and government alike is to raise our game.

I passionately believe that we need to work harder to get more Scottish businesses exporting 12

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

“Action needs to be urgently taken on supporting four key areas – international trade; ecommerce; bridging the gap between business and education; and supporting women into work. “With just 100 Scottish companies responsible for over 60 per cent of Scotland’s exports, I passionately believe that we need to work harder to get more Scottish businesses exporting. “E-commerce plays a major role in international trade and is a channel that is tailor-made for Scotland...(it) obliterates distance from markets and allows Scottish companies, even those in remote rural locations, to compete on a level playing field for business.”

KEYNOTE speaker, Nando’s founder, Robert Brozin (pictured below), was witty and entertaining as he explained how he had grown his business into a successful global chain of restaurants. He made the 11,926 mile round trip from his head office in South Africa to share his ‘entrepreneurial journey’ with more than 500 business leaders at the Scottish Chambers of Commerce annual business dinner in Glasgow’s Hilton Hotel. Nandos began with one restaurant in Rosettenville, South Africa, in 1987 and now has more than 1000 outlets. It was the first South African high street retail brand to go global across five continents. www.nandos.com

The world of politics was well represented at the dinner – MSPs attending included Deputy First Minister and Cabinet Secretary for Finance, John Swinney; Ruth Davidson, leader of the Scottish Conservatives; her immediate predecessor in the role, Baroness Annabel Goldie, and Dumbarton’s Jackie Baillie (pictured top of page), who is Labour spokeswoman for public services and wealth creation. Scottish Liberal Democrats present were party leader, Willie Rennie, and former leader, Tavish Scott (pictured immediately above), who is party spokesman for business and the economy. Dunbartonshire chamber president, Stewart Rennie, was at the dinner with his wife Aileen, directors Nick Allan and James Richardson, with their respective partners, members, Russell Sim and Lucinda Hunter, plus guest, Ian Rorison, of Euroscot Engineering. Stewart said: “The Scottish Chambers dinner is one of the highlights of the year for the business community. I thought Nora Senior, gave a strong speech highlighting issues of importance to business. “On a personal level, it was great to be able to chat directly with senior representatives of all the major political parties. “This level of influence and political contact is one of the key differentials between membership of your local chamber and any other networking organisation.” www.scottishchambers.org.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

GENERAL MANAGER: Lauren Moffatt

HEAD CHEF: Kevin Le Page

New Top Team at Dumbuck House Hotel THE Dumbuck House Hotel has appointed two new senior staff to drive forward its ambitious £500,000 redevelopment programme. Dumbarton woman, Lauren Moffatt, who previously worked at Alea Casino in Glasgow, has been chosen to lead the historic Glasgow Road hotel as general manager, while award-winning Kevin Le Page is now head chef. Kevin, who once scooped the prestigious Young Chef of the Year award in a competition judged by Gordon Ramsay, spent seven years travelling the world perfecting his craft and has now returned home to help build the local business he admired as child. Less than two years ago the 20-room hotel was on the brink of closure until it was taken over by the McMillan family in May 2014. Since then there has been a steady increase in business across the accommodation, restaurant, weddings and function business. Owner, Petra McMillan, is keen to capitalise on the potential of the property, notably the 220-guest capacity grand hall which sits behind the 18th century building’s facade. “We have a fantastic asset and we’re keen to maximise its potential which is why we’ve chosen Lauren, with her keen marketing skills, to take us forward into the next phase of our development,” she said.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

“Not only is she the right person for the job but she is local too and that knowledge, together with her experience, is invaluable.” “We’re also very excited to have Kevin on board and confident that he’ll help us take the business to the next level and that the team will position the Dumbuck as major attraction locally and regionally.” Lauren added: “I have a great affection for the Dumbuck and I’m very excited to be part of its regeneration.”

Photos courtesy of the Dumbuck House Hotel.

It is a sentiment echoed by Kevin who remembers it as ‘the’ hotel to visit for a meal when he was a child growing up in Dumbarton: “It was sad for all of us to watch its demise but I’ve been really inspired to see how the McMillan family are working to give the town back an asset we can be proud of. “Good food is a huge part of that and I’m confident that we have an opportunity here to create a first-class venue for weddings, functions and family dining.”

Kevin began his career at The Beardmore Hotel in Clydebank and was there when it was awarded Best Scottish Banqueting Hotel of Year. He also spent some time at five star Cameron House Hotel before going on to work with marine catering company, Garretts International, all over the world. He will be focussing on ‘simple, fresh food, cooked well’, making full use of Scotland’s larder, and listening carefully to guest feedback to help shape future development. www.dumbuckhousehotel.com

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Dumbuck’s Prestige Sporting Event Success THREE prestige sporting events are already lined up at the Dumbuck House Hotel during 2016. The historic hotel attracted hundreds of visitors to Dumbarton last year when it hosted two major pool tournaments. In December, owners Petra and Tommy McMillan, welcomed the return of the Dumbuck Vegas Challenge – the biggest prize pool tournament in the United Kingdom – which took place over three days and was televised. In October, the hotel was also the venue for the Scottish National Pool Championship which attracted a crowd of 300 from all over the UK. It has already been confirmed that this event will return to the venue in 2016. In addition, two darts competitions, both of which will draw competitors and supporter from all corners of the country, are scheduled for March and May. Petra is optimistic about the role the Dumbuck can play in the local economy: “With only 20 bedrooms, at times we simply can’t accommodate all our guests so we know we are sharing our success with many other neighbouring businesses. “We’re proud to have such a significant impact on the local economy – and we plan to build on that success across all areas of the business as we move forward.”

Photo courtesy of The Dumbuck House Hotel.

West Dunbartonshire Council’s Convener of Infrastructure, Regeneration and Economic Development, Councillor Patrick McGlinchey, added: “It is fantastic to see the hard work that the owners have put into the development of the Dumbuck House Hotel pay off.

POOL PRIZEWINNERS: Reigning three-time World Eightball Pool Federation champion, Mick Hill, from Leeds (pictured right), retained his Dumbuck crown by defeating Jack Whelan (left), from Derby, in the final to win a £6k prize and an all-expenses trip for two to Las Vegas.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

“It is a real achievement for the hotel and for West Dunbartonshire to attract national and international competitions to the area. I wish the team behind the business continued success.” The McMillan family has recently renovated a derelict area of the hotel to create an additional restaurant and public bar. Future plans include the creation of three all-new disabled access bedrooms later this year.

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Photos courtesy of Digital Scotland Superfast Broadband.

Clydebank Tunes In To Fibre Broadband Rollout SENIOR Clydebank High School pupils joined Clyde 1 presenters and local councillors to celebrate the arrival of fibre broadband in the area.

Councillors Gail Casey, Willie Hendrie and Denis Agnew were also in attendance along with members of the Digital Scotland Superfast Broadband team.

Popular breakfast show host, George Bowie, and traffic and travel presenter, Cassi Gillespie, unveiled one of the new street cabinets that will serve part of the town.

The rollout means that Clydebank properties join more than 5,100 homes and businesses in West Dunbartonshire that can now connect to fibre broadband.

George said he was delighted to help welcome fibre broadband: “It will certainly have a positive effect for everyone across the area and make it even easier for listeners to tune into the station via the Clyde 1 website, as well as chat and interact with me and the other Clyde 1, 2 & 3 presenters through social media.”

Other areas where fibre is now live thanks to the programme include Balloch, Jamestown, Bonhill, Dumbarton, Yoker, Bowling and Old Kilpatrick, with more joining all the time. Fibre broadband enables multiple users in a home or business to access the internet, download and share large files at the same time more quickly than ever before. To take advantage of the higher speeds now available, residents should contact their service provider.

Councillor David McBride, vice-convener for infrastructure, regeneration and economic development for West Dunbartonshire Council, added: “This service will provide many opportunities for homes and businesses, and I’m sure will be welcomed by all.

There is an interactive map on the Digital Scotland website where you can find out whether your area has the service and, if not, when it is likely to get it. Information is also available on Twitter and Facebook.

“I’m looking forward to seeing this project develop throughout the area as we continue to build a better West Dunbartonshire.”

www.scotlandsuperfast.com @ScotSuperfast Facebook “f ” Logo

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DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Infrastructure Secretary Hails Superfast Start to New Year MORE than 500,000 Scottish homes and businesses can now connect to high-speed broadband at rates of up to 80Mbps. The engineering milestone was passed as a new fibre cabinet in Gretna Green became the latest in the £410 million project to go live through the Digital Scotland Superfast Broadband programme – meaning the planned nationwide roll-out is now two thirds complete, with two years to go. More than 2,200 new fibre street cabinets have been built, with the most northerly in Shetland and the most southerly in Dumfries and Galloway. Engineers have installed more than 5000km of fibre cable which, if laid end to end, would stretch from Glasgow to New York. Scottish Government Infrastructure Secretary, Keith Brown, MSP, (pictured right), marked the occasion at Gretna’s Famous Blacksmith Shop and Restaurant, a wedding business already benefitting from fibre broadband. Mr Brown said: “Our fibre infrastructure is growing rapidly and on average, each week, the programme reaches another 7,000 premises. “Households and businesses across Scotland would simply not have seen the benefits of high speed, high quality digital connectivity without the programme. It is among the most ambitious broadband infrastructure projects ever undertaken.”

It is an important part of the government’s plans to put Scotland at the forefront of the global digital economy, creating a future-proof fibre broadband infrastructure to enable long term growth and prosperity. Funding partners include the Scottish Government, Highlands and Islands Enterprise, the UK Government, local authorities, and the European Regional Development Fund, with BT investing £126 million in the two projects, which are being delivered on the ground by engineers from its local network business, Openreach.

Photos courtesy of Digital Scotland Superfast Broadband.

The Digital Scotland rollout consists of two projects – one covering the Highlands and Islands area – and the other the rest of Scotland.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Superfast Connectivity Boosts Homeworker’s Productivity FIBRE broadband has made working from home easier and more productive for Jonathan McAdie of Bearsden. He is employed by Oakwood Distribution as group merchandising support manager, with responsibility for a team of 50 people, organising the display and promotion of certain products in Tesco stores right across Scotland. He said: “Fibre broadband has made an amazing difference. I used to only have broadband speeds of around 6 Mbps and it would often be inconsistent from day to day. Now I can rely on 80 Mbps. “The difference it makes is phenomenal – I regularly send large files to stores, as well as upload information to head office. Before I had fibre broadband, this could be slow. Now it is instant. It is so much easier to get things done quicker and more effectively.”

Previously, if Jonathan had a large file to email, he would go to a nearby coffee shop to use its WiFi because it was much faster than his. “It makes a huge difference to how productive I can be and gets rid of a lot of hassle. I can connect to a virtual private network at our head office and again, this is now fast and reliable.” Jonathan’s wife also works from home and his daughter now enjoys streaming content to her tablet without any buffering or delays. “Like many families, we find that one of the very best things about fibre broadband is that we can all be online at the same time, doing whatever we want, without any reduction at all in the superfast speeds we enjoy. “I can work from my home in Bearsden, just as effectively as from any city office. Fibre broadband has changed the way my family works and plays.”

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Photo courtesy of East Dunbartonshire Council.

TOP: East Dunbartonshire Council’s procurement team.

East Dunbartonshire Procurement Team Hat Trick HOT on the heels of its procurement success in Scotland, East Dunbartonshire Council’s team has now been nominated for two national awards. The Government Opportunities (GO) Procurement Team of the Year Award – Local Government and Consortia will be presented at a ceremony in Manchester in February. The council’s 14-strong procurement group is also in the running for the Local Government Chronicle Team of the Year Award, which will be decided in March at London’s Grosvenor Hotel. In October, they received the GO Team of the Year Award at this year’s Excellence in Public Procurement Awards for Scotland. For the past eight years these have been the benchmark by which progress in public commissioning has been measured. The council team met objectives set in line with organisational strategy and legislative requirements nearly two years ahead of schedule and, in an annual assessment of capability, achieved

the highest percentage increase across all 32 Scottish local authorities in the space of around 16 months. Their job is to provide advice, guidance and undertake tender and contract work for, and in collaboration with, council departments. Council leader, Rhondda Geekie, pictured above centre with the team and corporate procurement manager, Kirsty Chisolm, holding the Scottish award, said: “Winning at the GO Awards in Scotland was a fantastic achievement so we are really thrilled to hear that the team has been shortlisted for two national awards. The competition is fierce but we have a very strong team and I wish them the best of luck.” The team of 12 employees, a graduate trainee, and an apprentice, is led by corporate procurement manager, Kirsty Chisolm. Together with the director of finance and shared services, she is accountable for the service and for determining corporate procurement strategy, policy and procedures. www.eastdunbarton.gov.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

‘The Mastery of Leadership’

Explained

AUTHOR and expert on professional and business relationships, Dr David Fraser has published a new book. ‘The Mastery of Leadership: Presence and Practice in Transformational Change’ is aimed at leaders and aspiring leaders of organisations in any sector, and takes them on ‘a journey of self-discovery’, according to one business reviewer. Milngavie-based David, who is a chartered engineer, launched the book by sharing key insights from it and practical techniques to shape the future of an organisation, lead in an enlightened way, handle ambiguity, be influential even without authority, be peaceful, effective and resilient, as well being able to inspire success in other people. He explained: “I have focused on this area of transformational leadership for the last 10 to 15 years and wanted to set down and organise what I had learned that I found particularly helpful – life-changing – in fact. “The book gives the reader a deeper, even profound, level of insight into how to be influential with the people they lead to get the best out of an organisation, and how to be more successful in their endeavours generally. “I wrote it because I believe there is a great deal we can learn about how to lead ourselves and our organisations well, particularly in times of change and growth.” David has been running a popular series of ‘Leadership Conversations’ at The Corinthian in Glasgow. These have already featured experts like Dr Graeme Waddell, former

I believe there is a great deal we can learn about how to lead ourselves and our organisations well, particularly in times of change and growth 22

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

managing director of Rolls Royce Aero Repair in East Kilbride, and Jim Mather, the former Minister for Enterprise in the Scottish Government, who currently chairs Homes for Scotland, and is a visiting professor at Strathclyde and Heriot Watt universities. Amanda McMillan, OBE, chief executive of Glasgow Airport, has been lined up for 9 May, and David himself will present another workshop in late February or early March. See his website for more information if you want to attend. The book, which is published by Tay Publishing, is available from the usual outlets. www.davidfraser.com/be-invited/

Getting back to work, during or after treatment, can mean a lot to someone living with cancer. So who better than Macmillan to help you improve the support you give your staff? We can train you to manage the impact of cancer on your team. Sign up today for a free toolkit and to book our specialist training. Sign up online at macmillan.org.uk/atwork Email us at workandcancer@macmillan.org.uk Or call us on 020 7840 4725

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Scotland’s Conference Centre of Excellence

Same high quality service. Same great people. Exciting new name. Golden Jubilee Conference Hotel Beardmore Street, Clydebank, Glasgow, G81 4SA Tel: 0141 951 6000 – Fax: 0141 951 6018 – www.goldenjubileehotel.com

Another Record-Breaking Year at Loch Lomond Shores VISITORS flocked to Loch Lomond Shores in their droves during 2015, making it one of the most popular free attractions in Scotland.

In September, the Loch Lomond Food and Drink Festival celebrated its 10th anniversary with around 30,000 visitors soaking up the atmosphere over its two days.

More than 1.2 million people visited last year – an increase of six per cent.

Major groundworks to refurbish the site’s paths and walkways will be completed in early 2016 in time for the next major event – the second Springfest on 2 and 3 April – which will celebrate the best of Scottish food and drink.

New attractions and events such as the TreeZone Aerial Adventure Course; Queen of the Loch hotel and carvery; Adventure Kitchen, a café specialising in gluten-free dishes and a new hub for booking outdoor activities with Can You Experience, all helped to boost its popularity.

Photos courtesy of Loch Lomond Shores.

December saw the return of Itison drive-in movies with more than 20,000 people parked up at Lomond Shores to see popular family films, including Elf, Frozen and Home Alone.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

General manager, Clare Gemmell, said: “The record high is a great boost for the many businesses on site and, to say we are thrilled, is an understatement. “The site team has worked exceptionally hard to deliver our largest events programme to date, as well as maintain the site to always look its best.

The record high is a great boost for the many businesses on site and, to say we are thrilled, is an understatement

“A number of businesses have renewed their leases and licences, which is a reflection on the strength of current trading patterns. “With the Phase II development to link Loch Lomond Shores to Balloch village, and a new exciting business prospect looking to redevelop the Gateway Centre, it’s onwards and upwards for Loch Lomond Shores. “It’s now our mission to make 2016 even bigger and better than last year!” www.lochlomondshores.com

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

NEED HELP WITH YOUR BUSINESS?

We can help East Dunbartonshire Council work to support the local economy through delivering business support projects which aim to attract businesses to the area, help new businesses develop and existing businesses grow within East Dunbartonshire. Come and talk us about programmes we have that can assist your business • Fully funded advice from one of our experienced experts • Funding to support to start or grow your business • Advice on tendering with the public sector • Business loans to hep grow your business • Help with business planning • Workshops to develop your business skills • Support to relocate your business to East Dunbartonshire

For more information on any of the activities of the East Dunbartonshire Council to support businesses go to www.eastdunbarton.gov.uk/business, or call Economic Development at East Dunbartonshire Council on 0141 578 8530.

Get ready

for the 2016 East Dunbartonshire Business Awards The spotlight will be focused on the shining stars of the local business world again in 2016 with the return of the East Dunbartonshire Business Awards. The final will be held on Friday 20 May at The Eagle Lodge in Bishopbriggs. Applications will be sought soon - find out more about this year's categories and the closing date at

The Business Awards 2016

www.eastdunbarton.gov.uk/businessawards

"Flemings were both proud and delighted to win not just one but two awards last year. For us it was recognition of the companyâ&#x20AC;&#x2122;s achievements over 52 years, made possible by our talented dedicated operatives and staff team." Ronnie Burrows - Director Fleming Buildings Ltd Winner - Business of the Year 2015 & Large Business of the Year 2015

New Year Message Liz Cameron, OBE, chief executive of Scottish Chambers of Commerce looks forward to 2016 with confidence.

THE real strength of a business – or of a business organisation – can be judged by how well it performs in the face of the unexpected. If 2016 serves up as many surprises as the year just ended, how ready will we be? A lot happened in 2015 that none of us saw coming. We were surprised in turn by the prolonged recovery, the deep and damaging continuation slump of our oil price, by the return of a majority Conservative government at Westminster, by the election of a hard left Labour leader, and by the closing of one of Scotland’s main arteries, the Forth Road Bridge. That infrastructure failure blighted the year end for thousands of Scottish businesses and reminded all of us of the importance of continually investing in our transport infrastructure. Given the above, it would be rash to offer predictions about how global economic circumstances will impact and influence business, and the economy in Scotland, as we head into 2016. Unpredictability also surrounds the Westminster Government’s plans to hold a referendum on EU membership, both the timing and the possible terms of the UK’s future membership, on which we will all be asked to vote. For all that, we at the Scottish Chambers of Commerce network look forward to 2016 with confidence. This positive outlook stems from a sense that our priorities are increasingly widely shared. As we move on from a prolonged period of constitutional debate and speculation, there is consensus on the need for Scotland to prioritise exports, wealth and jobs. We see a widespread determination, shared by our partners in the Scottish Government and its agencies, to promote that agenda.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

As Scotland’s largest business network, Scottish Chambers of Commerce stands ready to play its part. Our initiatives range from increased international B2B trade links – for example through our engagement with our network of world-wide chambers – to a strengthening engagement with Westminster lawmakers. We also have plans to promote a better understanding of the power of e-commerce, a specialist area where Scotland performs worse than all other parts of the UK. This B2Bdominated marketplace is just one example of how a lack of specialist skills is preventing our SMEs entering new markets, creating new jobs, and growing our economy. We plan to move fast to identify where the deficiencies are and to help sort them out. Last year’s debate over Air Passenger Duty, where a cut has long been advocated by Scottish business groups, shows clearly that there is more work to be done in 2016 in influencing how politicians regard the role of enterprise in the context of wider Scottish society. We expect all parties to consult on, or at least to consider economic priorities, before taking political positions such as opposition to APD reduction. As well as making our voice heard in the run up to the Scottish parliamentary elections in May, in the political realm, our concern is focused on the current Scottish Government’s draft budget and its implications for the next parliament. We were disappointed that the Scottish Government looked to businesses to provide more tax revenue by proposing a doubling of the business rates supplement paid by firms with larger premises. This decision looks set to break the link between business rates in Scotland and England and thus to

Throughout 2016, we will argue relentlessly that politicians must do nothing that stands in the way of nurturing profitable business, as only by encouraging enterprise can our shared social aims be achieved negate the Scottish Government’s claim that Scotland offers the most competitive business rates package in the UK.

Business Rates ‘Raid’ Criticised by SCC Boss TARGETING businesses for tax rises in Scotland could hamper their ability to create wealth and jobs. Liz Cameron, chief executive of Scottish Chambers of Commerce (SCC), criticised the Scottish Government’s plans to raid Scottish businesses to provide a further £130 million in business rates next year saying: “This does not sit well with its stated aims of supporting growth, jobs and exports.” She called for ‘a genuine and fundamental review of business rates’ when commenting on the Scottish Budget for 2016-17, announced by Deputy First Minister, John Swinney in December. “The Deputy First Minister also promised a review of business rates in Scotland and we welcome this,” she added. “Scottish Chambers of Commerce has been calling for a genuine and fundamental review of business rates since the last revaluation in 2010. Previous Government promises to review this tax have been piecemeal and ineffective and we will hold them to account on this latest pledge.

The Parliament that is elected in May will acquire an unprecedented array of tax making powers, giving it far greater control over its own revenues, and far more flexibility over how these taxes are applied. The big question for those seeking to wield these powers is this: Will they make Scotland a better place to do business and will they thus maximise the revenue needed to fund the increasingly heavy demands on our vital social services?

“The Scottish Government’s draft budget for 2016-17 is vitally important for business as it marks the beginning of a new era for the Scottish Parliament’s growing control over Scottish taxes.

Throughout 2016, we will argue relentlessly that politicians must do nothing that stands in the way of nurturing profitable business, as only by encouraging enterprise can our shared social aims be achieved. However it is constituted, we pledge to work with a new parliament that sees business as a partner, not as a target, as only this way can Scotland create the jobs, wealth and exports that will deliver prosperity and essential support to all our citizens.

“This provides an opportunity to take stock and look at what is really contributing to the growth of jobs, wealth and exports in Scotland, and to conduct a thorough evaluation of where resources are well spent and where they are not.

In 2016 and beyond, the Scottish Chambers of Commerce stands ready to help turn familiar rhetoric on these themes into reality. We wish everyone a happy and a prosperous new year.

“As politicians of all political parties develop their plans over the next five years, they must remember that Scotland needs more talented people and more investment.

“Whilst the Scottish Government has sensibly refrained from making changes to the Scottish rate of income tax for the coming year, businesses have once again become a target for tax rises in Scotland.

“In terms of spending, it is also notable that areas such as the enterprise bodies, tourism and skills have been earmarked for cuts.

“Any policies that could damage our ability to attract either of these would severely hamper businesses’ ability to create wealth and jobs.”

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Exclusive New Chamber Member MoneySaving Deals

CHAMBER members can now access discounted products, services and expertise from computer giant Microsoft, and on business travel, with Turkish Airlines. Scottish Chambers of Commerce (SCC) has secured an exclusive Microsoft member deal which gives 20 per cent off a range of Office 365 Business packages. Members will also receive full IT and technical support, 50 per cent off migration per seat, a free .scot domain, money off the Microsoft Office training portal, and a free Microsoft Band fitness tracker for the first 50 customers. The special offer is being delivered by Microsoft accredited Partner, Iomart, which has a base at Glasgow’s West of Scotland Science Park, and can be accessed via its dedicated website or by calling 0800 955 0410 to speak to an adviser. Members need to indicate which chamber they are from, their membership number (if applicable), their business name and provide details of a main contact person. Chamber’s themselves can also access these benefits and Microsoft will provide expertise, speakers and technology for networking and other events, for demonstrations and business shows. SCC may also cover basic event costs such as catering and venue hire. The exclusive Turkish Airlines deal, the first of its kind in the UK, offers business flight cost discounts of between five and 15 per cent, a free 40kg baggage allowance, business class lounge access and other

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

benefits available to its corporate elite members, no carrier penalties for flight or name alterations on bookings, and access to the airlines’ destination network.

There are a number of SCC transaction fees payable, including for changes to air tickets after they have been issued, and a fee for paying by credit card, though not if using a debit card.

Members must advise that they are an SCC member and of which specific chamber, at the start of any call or in the subject line of any email, and give their business name and contact telephone number.

Normally only reserved for larger businesses, these benefits are available to all members regardless of the size of their business or the sector they are in.

SCC partner, Barrhead Business Travel, will help members with bookings and can be contacted by emailing membersdiscount@barrheadbusinesstravel.com or by calling 0141 250 7876 between 8.30am and 5pm Monday to Friday.

Charandeep Singh, of SCC, commented: “These exciting new benefits provide the chamber network with a competitive edge and will be an invaluable tool for recruiting, rewarding and retaining members.”

At a glance MICROSOFT*

Turkish Airlines*

20% off Office 365 Business packages

5-15 % off business flights

Full IT & technical support

Free 40kg baggage allowance

50% off migration charge

Business lounge club access & other corporate elite benefits

Free .scot domain Money off the Microsoft Office training portal, Free Smart Band fitness tracker for first 50 members T 0800 955 0410 E www.easyspace.com/scc *Must state you are an SCC/chamber member, membership no (if applicable), business name & main contact.

No carrier penalties for flight/name alterations Access to the Turkish Airlines destination network T: 0141 250 7876 E: membersdiscount@barrheadbusinesstravel.com *Must state you are SCC/chamber member, business name & main contact. SCC transaction fees and credit card fees apply.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

A £700k contract has propelled Ashton Building Systems (ABS) into the construction industry big league.

doing roofing works and, as a result, was invited to help design the current project at the tender stage.

The breakthrough has led to the Clydebankbased company tendering for a further £9 million worth of business as well as taking on staff to cope with the extra work.

Director, Natasha Easton (pictured), said: “This is the breakthrough that Ashton Building Systems has been waiting for. It has given us the confidence to tender for larger contracts and work closely with main contractors.

The £700k contract is for fully insulated, decorative cladding for new accommodation for Strathclyde University students at St James Road, near Glasgow Royal Infirmary. The chamber member was selected by main contractor, Graham Construction, to design, fabricate, supply and install the specialist panels which will cover an area of 3000 square metres. Work on the project began in September and is due for completion in February. The Clydebank-based business has invested in new machinery, employed a design engineer to work solely on the project, specialist cladders on site, a machinist for the manufacturing plant, and an additional Modern Apprentice to help with costing. Over a number of years ABS built a good working relationship with Graham Construction

“During this financial year alone, ABS has already tendered for £9 million worth of new business – £5m with Graham Construction and £4m with other contractors.” Husband and wife team, Garry and Natasha Easton, established the company as a labouronly roofing contractor almost 14 years ago. Since then, the firm has grown substantially and diversified. It now provides a complete roofing and cladding service from design to installation. ABS is a member of The National Federation of Roofing Contractors which employs a rigorous vetting procedure before allowing a firm to join, and every three years thereafter, to ensure the highest standards of workmanship and customer service. www.ashtonbuildingsystems.co.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Photo courtesy of Ashton Building Systems.

Ashton Building Systems’ £700k Contract Breakthrough

This is the breakthrough that Ashton Building Systems has been waiting for

Service

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Reliability

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Quality

•

Integrity

One of Europe’s foremost non-destructive testing organisations. Inspection Ecosse Limited offer specialised non destructive testing radiographic, ultrasonic, dye penetrant inspection (DPI), magnetic particle inspection (MPI), and positive material identification (PMI), with fully qualified technicians. We operate in all industries including:

Oil Refining • Petrochemicals • Engineering • Shipping Power Supply • Food and Brewing • Non Destructive Testing A vital role in a variety of industrial, commercial and service applications

Inspection Ecosse Ltd, Unit 1D, Laurieston Industrial Estate, Old Redding Road, Falkirk, FK2 9JU

www.inspectionecosse.com 01324 627 772

We are a small family run delicatessen and cafe, Daughter (Julie) and Mother (Lin). Been trading for five years, serving home cooked food, including full breakfast, tasty soups and made to order sandwiches and panini. All baking is home made including scones, carrot cake and thick caramel slice. Deli and grocery products are mainly sourced from Scottish producers and suppliers, along with a selection of ingredients for around the world.

10 Ancaster Square, Callander, FK17 8ED Tel: 01877 331220 email: deli.ecosse@yahoo.co.uk www.deliecosse.co.uk

Normal opening hours Oct - Easter 8.30am til 5pm Thursday to Tuesday, Closed on Wednesday. Easter to Oct 8am til 5.30pm. If you are planning a day in the great outdoors, pop into the deli to fuel up before venturing out or enjoy a well earned coffee and cake afterwards. Outdoor seating available, weather permitting, so enjoy a coffee or cold beer while watching the rest of the world go by.

West Dunbartonshire is Top Employer WEST Dunbartonshire Council has been named one of the top government organisations to work for in the UK by a recent survey. The Council is among five Scottish local authorities to feature in the highly-regarded Bloomberg list of the top 400 employers in the country. Organisations were featured based on the results of an independent survey from a vast sample of 15,000 UK employees at more than 1600 UK-based firms and/or institutions with more than 500 staff. The Bloomberg Best Employers UK 2016 survey asked respondent s a series of questions about job satisfaction and, critically, whether they would recommend their current employer to a potential new recruit. West Dunbartonshire was ranked the 20th best government service to work for in the UK alongside the National Crime Agency and the Driver and Vehicle Licensing Agency. Councillor Kath Ryall, convener of corporate services, said: “It’s fantastic to feature on a respected list such as this alongside companies which are household names across the globe. The fact that it’s the opinions of our employees which have got us there is even more satisfying. “West Dunbartonshire Council is a great place to work, there is a strong team ethos across our departments, opportunities to learn and develop, and a range of measures in place to support our staff to achieve a work-life balance.” The council recently published the results of its 2015 Employee Survey which also shows that the majority of staff enjoy their job and would recommend the council as an employer. www.west-dunbarton.gov.uk

Killermont’s Neil Duncan Retires KILLERMONT Investments stalwart, Neil Duncan, retired at the end of December.

Neil is well known for his sociability, his sense of humour, and his ability as a raconteur.

Neil (pictured above), was the office manager and integral to the running of the business for more than six years. He had worked with Killermont company directors, father and son, James and Craig Richardson, previously, and before that spent 27 years at Barclays.

Craig said: “These are large shoes to fill but Neil has been working with Matthew for some time to ensure a smooth handover.”

Although he has retired from full-time employment, Neil will continue to help with training on a part-time basis while his successor, Matthew Arthur (pictured above right with Neil), takes on many of his office management tasks.

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

James added: “I know our clients were always impressed with Neil and the professional way he went about his business with his usual courteous and friendly manner.” www.killermontinvestments.co.uk

Photo of last year’s winners courtesy of East Dunbartonshire Council.

Talent Showcase at 2016 Business Awards BUSINESSES are being urged to showcase their talent at the third East Dunbartonshire Business Awards. Nominations will be sought from a range of sectors, across a number of categories, with the final decisions being made at a special awards dinner on Friday 20 May at The Eagle Lodge in Bishopbriggs. A panel of judges from East Dunbartonshire Council, its partners and from business will again reward the innovation, talent and hard work taking place in boardrooms, retailers, social enterprises, hotels and restaurants across the area. Last year’s competition attracted 40 nominees, building on the success of the inaugural event which was held in 2014. Once again, there will be a fundraiser in aid of local good causes. The previous two events saw a combined total of more than £14,000 raised for charity.

Sponsors are currently being lined up for what is undoubtedly one of the highlights of the business calendar. The Kirkintilloch Herald series and Milngavie and Bearsden Herald are once again back on board as media sponsors. Councillor Alan Moir, convener of development and regeneration, said: “Preparations for the 2015 awards are gathering pace and I am looking forward to officially launching the event soon. “The awards are a sparkling celebration of the many inspirational entrepreneurs and hard-working men and women who help to power East Dunbartonshire’s economy. “I am delighted to confirm that work is well underway on the 2016 awards which will follow a similar format to before but with some changes to build on their success. “The awards offer a terrific chance to recognise the achievements of local enterprises who contribute so much to this area in terms of investment, employment and services. “I am proud to say that East Dunbartonshire Council provides a range of support programmes for new and existing businesses in the area through our economic development and Business Gateway services.” Details of the award categories, timescales and application details will be announced shortly. www.eastdunbarton.gov.uk/businessawards

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

OUR AIM IS TO MAKE THE MOST THOUGHT PROVOKING SINGLE MALT WHISKY POSSIBLE. We make a series of hand-crafted whiskies on Islay. Skilled craftsmen assess each of our single malts by nose, taste and eye at every stage. All are trickle distilled through tall, elegant copper stills. They are matured for all their life on our Hebridean island home, in sea-soaked warehouses that look out over wild Loch Indaal. Even the bottling is done at the distillery, by our young workforce using Islay spring water. We are proud to be the largest private employer on the island. We never add colour or chill filter, retaining the vital natural oils, a complex flavour profile and an unctuous mouth feel.

WE BELIEVE THAT ISLAY WHISKY SHOULD HAVE AN AUTHENTICITY DERIVED FROM WHERE IT IS DISTILLED AND WHERE IT IS MATURED, FROM THE PHILOSOPHIES OF THOSE WHO DISTIL IT. A SENSE OF PLACE, OF TERROIR THAT SPEAKS OF THE LAND, THE BARLEY AND THE WATER FROM WHICH IT WAS MADE, AND OF THE HUMAN SOUL THAT GAVE IT LIFE.

BRUICHLADDICH

PROGRESSIVE HEBRIDEAN DISTILLERS

WE BELIEVE TERROIR MATTERS.

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Golden Jubilee Conference Hotel Rebrand THE Beardmore is now the Golden Jubilee Conference Hotel after completing a major rebrand. The change, which was finalised on 11 January, reflects the hotel’s key role as part of the Golden Jubilee Foundation family, which includes the Golden Jubilee National Hospital, the Golden Jubilee Research Institute, and the Golden Jubilee Innovation Centre. Hotel director, Bronagh Bell, said: “There has been a huge amount of preparation leading up to the official launch, and our team has been busy ensuring a seamless transition, while continuing to provide first-class meeting and hospitality services for our clients.

Photo courtesy of the Golden Jubilee Conference Hotel.

“As part of our 2020 Vision, this will allow us to continue to build on our reputation as an internationally renowned facility, offering a tailor-made, state-of-the-art, venue for events providing collaboration in health, hospitality and learning for both the private and public sector.”

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

The Golden Jubilee Conference Hotel hosts an increasing number of prestigious, high profile international, medical and other conferences and events. Already an accredited conference centre of excellence, it was recently accepted as the first and only Scottish member of the prestigious International Association of Conference Centres (IACC). It also has a stellar track record of customer satisfaction, receiving five consecutive VenueVerdict Gold Accreditations, the TripAdvisor Hall of Fame Award, and was named the Top Large, Scottish Hotel in Late Rooms’ Simply the Guest Awards. Bronagh added: “This is an extremely exciting time for all of us and we look forward to the new opportunities and challenges which lie ahead. “We are in the unique position of being able to offer our clients a shared campus, meaning they can access our cutting edge research and clinical skills suites, live audio visual links, and our new innovation centre. “While we may have a new name, our team has not changed, and we will continue to offer the same gold standard of service for every client, guest and visitor that comes through our doors.” www.goldenjubileehotel.com

Previously, Neil spent two and half years at European Circuits as an online market researcher and played a key part in the business winning awards for Best Social Media Campaign at ESLive and the New to Exporting award at a UKTI event. Neil said: “It says a lot for the company that I was attracted to come back. I believe I am joining European Circuits at a very exciting time. It has a great reputation within the industry which has been successfully built up over the last 20 years.

Photo courtesy of European Circuits Limited.

“I am looking forward to being part of its continued success.” Sales director, Jim Broom, added: “The company has gone from strength to strength in recent years and, as part of our continued success, we have decided to develop the sales and marketing area of the business. “We are confident that Neil’s input will help facilitate further growth. We already know that he is a dedicated team player capable of introducing innovative ideas. I also believe that the skill sets he has developed over the last two years will be of significant benefit in his new role at European Circuits.” EUROPEAN Circuits Ltd is expanding its sales and marketing team by appointing a former employee.

The company also intends to recruit a new business development manager in the South of England over the coming months.

Neil Johnston (pictured), returns to the company as senior marketing executive after a period working in a similar role at one of the largest credit unions in the UK.

European Circuits Ltd has on-site services which include PCB manufacture, PCB assembly, test, design and full product assembly, supplying its products throughout the UK, Europe and the rest of the world.

While there, he worked on a number of successful projects including the introduction of a mobile banking app, and the development of a new website.

www.european-circuits.co.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

WEST Dunbartonshire Council has pledged to beat any competitor’s price for its commercial waste and recycling service.

“We’re proud of the service and want to help local customers who are currently using national waste management firms based outwith the area.

It currently collects waste from a more than 700 businesses in the area and wants to expand the service in the coming year.

“This has come at a good time because new UK regulations introduced last year mean all businesses are required to separate waste and we’re here to help.

In addition to the price guarantee, the council aims to be more responsive to urgent requests than its competitors, and has a range of options for cheaper bins. Fleet and waste services manager, Rodney Thornton, said: “The council has a great commercial waste and recycling service and we can beat any competitor on price. “We’re also quicker to help if businesses need an unscheduled collection.

Not all businesses are the same and so our customer services team will provide a service and solution best suited to each one

Photo courtesy of West Dunbartonshire Council

Council Commercial Waste Service Best Price Pledge

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

“Our dedicated recycling collection service will take care of cans, tins, plastics, paper, card, cardboard, food waste, glass and non-recyclables, and enable businesses to meet all regulations. “We want to ensure businesses get value for money and can offer flexible options that suit them.” Alongside the best price guarantee, the council offers payment plans with advisers available to discuss the best options for business, including paying by instalments. Rodney added: “Not all businesses are the same and so our customer services team will provide a service and solution best suited to each one. We also have a range of bins from 240 litres to 1100 litres capacity and can source larger containers if required.” For more information telephone 01389 738203 or email wasteservices@west-dunbarton.gov.uk

Your business is amazing… … isn’t it a shame no-one can see it here? InCommerce is read by business owners and decision makers … people who buy all kinds of services … if you’re not in here they won’t be contacting you! It’s too late for this issue but there’s always next time Call our Advertising Team on 0141 222 2202

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Event Reports Gary Marshall’s YOUR Radio Dream Job EXUBERANT YOUR Radio host, Gary Marshall, absolutely loves his job – so much so that when he got the chance – he bought the station. Describing himself as a ‘wee Saltcoats boy’, he told chamber members he never imagined he’d still be working in radio, much less fulfil his dream of running and co-owning a commercial station, when he started as a Radio Clyde DJ 20 years ago. Gary, pictured left, and commercial director, Spencer Prior, who took over the business as equal partners in November, revealed ambitious plans to expand the reach of the local radio station. “We are number two, just behind Radio Clyde, our FM footprint is very strong and we have loyal listeners,” he explained. “We will soon increase our presence on digital radio - it will give us a chance to spread our wings.” Gary believes in keeping it local, getting people on air, having fun, playing good music, making the station accessible for advertisers, with realistic prices giving local shops and businesses the chance to be heard

Photos by Joyce Martin Photography,

In his time, Gary has interviewed lots of music industry names – including Beatles legend Paul McCartney – and they don’t come more famous than that! The day X Factor judge and singer, Cheryl Cole (as she was then), came into the studio he had lost a tooth so to cover up his embarrassment the whacky presenter donned a skeleton mask to interview her. YOUR Radio broadcasts along the Firth of Clyde to Loch Lomondside on 103 and 106.9FM and its Radio Joint Audience Research (RAJAR) area is 209,000 adult listeners. www.yourradio.scot

Photos by Joyce Martin Photography,

Historic Trial Brought to Life at Chamber St Andrew’s Night THE trial of the man known as the ‘father of Scottish democracy’ was brought to life for chamber members by Jimmy Watson of Huntershill Village in Bishopbriggs. Thomas Muir, of Huntershill, was tried and convicted of sedition at the High Court in Edinburgh in the 18th century and transported to Botany Bay in Australia for 14 years. His ‘crime’ was to advocate universal voting rights and parliamentary reform. During his trial, Muir made dramatic use of the opportunity to speak out in favour of democracy and Jimmy, who is an actor, re-enacted select passages from it at a chamber St Andrew’s night dinner in the Twisted Thistle in Old Kilpatrick.

Last year was the 250th anniversary of Muir’s birth and a range of prestigious events took place locally and nationally in honour of the prominent Scottish radical, including a reception at the Scottish Parliament. Jimmy, pictured above and left with chamber president, Stewart Rennie, was national coordinator for the celebrations, and is the driving force behind setting up the Friends of Thomas Muir to commemorate the leading reformer’s life and achievements. www.thomasmuir.co.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Events Diary... February Thursday 18 February 12–2pm

Social Media – Chamber Manufacturing and Engineering Forum The Golden Jubilee Conference Hotel, Beardmore St, Clydebank G81 4SA. £15 + VAT.

– it is a vitally important element in achieving a sustainable future for Bowling as a whole. Scottish Canals vision is to create a vibrant, economically active hub on the banks of the Clyde, at the gateway to the Forth and Clyde canal and at a strategic point on the Glasgow to Loch Lomond cycle route.

April Thursday 21 April 12–2pm

Includes lunch. Gillian Dick of Find Me Glasgow on how to make social media work for your business.

March

East Dunbartonshire Election Hustings The Auditorium, McGregor House, Kirkintilloch G66 1XF. FREE Don’t miss the opportunity to quiz the East Dunbartonshire candidates seeking election to the Scottish Parliament in May.

Thursday 24 March 12–2pm

Scottish Canals – Bowling Basin Site Visit Meet at Custom House at Bowling Basin G60 5AF.

Wednesday 20 April 7 for 7.30m–9.30pm

West Dunbartonshire Hustings Dumbuck House Hotel, Glasgow Road, Dumbarton G82 1EG.

£20 members/£30 non members (+ VAT) FREE (Tea or coffee £1.20) Includes lunch. A guided tour, by Helena Huws of Scottish Canals, around the regeneration project at Bowling Basin. See the work which is taking place as part of a long term vision for this strategic location on the Forth and Clyde Canal. Developed by the community and local authority through a design led charrette

Don’t miss the opportunity to quiz the West Dunbartonshire candidates seeking election to the Scottish Parliament in May.

Photo courtesy of Scottish Canals.

continued

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Events Diary... May Thursday 26 May 12–2pm

Social Media in the Workplace – Ignore It at Your Peril! Twisted Thistle, 316 Dumbarton Rd, Old Kilpatrick G60 5JH.

June Thursday 23 June 6–8pm

AGM and Summer Barbecue

£20 members/£30 non members (+ VAT)

Virgin Active Milngavie, Strathblane Road, Milngavie G62 8HJ.

Includes lunch

AGM is FREE

Photo courtesy of Rennie McInness, LLP.

BBQ £20 members/£30 non members (+ VAT) Join the board of directors for the chamber AGM, which is free to attend, then network and socialise at our summer barbecue.

Business Lunch Club Diary Dates Tuesday 8 March & 12 May 12-2pm Virgin Active Milngavie, Strathblane Road, Milngavie G62 8HJ Tuesday 14 April & 9 June 12-2pm Casa Italia 1 Montrose Street, Clydebank G81 2JF Members and guests £10 – payable direct to venue. No speaker, no agenda, just networking! Let employment lawyer Lucinda Hunter of Rennie McInnes,LLP, guide you on how to deal with social media in the workplace. Are your employees glued to their Facebook pages at work? What about tweets which which negatively affect your business reputation? Are co-workers being bullied or harassed via Twitter? Find out what you can and should be doing to protect your business.

Meet chamber members, guests and directors for a two-course lunch. Hosted alternately in East and West Dunbartonshire. Please note that you must still register for this event by e-mailing admin@dunbartonshirechamber. co.uk.

to book chamber events Call our events team on 0141 280 0272 or e-mail: admin@dunbartonshirechamber.co.uk For updates and the latest events information, check the chamber website and social media.

www.dunbartonshirechamber.co.uk

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Business Gateway East Dunbartonshire Tuesday 23 February 10am – 1pm Milngavie Enterprise Centre

Back Office Systems Why use online back-office systems and how to make best use of them.

McGregor House, Kirkintilloch

Data Analytics Make your website more effective by understanding and making better use of the data that is available. Tuesday 5 April 2pm – 5pm McGregor House, Kirkintilloch

Back Office Systems Why use online back-office systems and how to make best use of them.

Wednesday 2 March 9.30am – 12.30pm Milngavie Enterprise Centre

Twitter Masterclass Find out what Twitter is all about and use it effectively for your business.

More information and booking at www.bgateway. com/local-offices/east-dunbartonshire/local-events/ or call 0141 578 8530

Wednesday 2 March 9.30am – 12.30pm Milngavie Enterprise Centre

Marketing Your Business Create a realistic marketing plan, improve how you market your business and increase sales. Friday 4 March 9.30am – 12.30pm McGregor House, Kirkintilloch

Social Media – What You Need to Know Increase your understanding of social media and use it to benefit your business.

Thursday 25 February 8.45 for 9-11am Glazert Country House Hotel, Lennoxtown, G66 7DJ.

East Dunbartonshire Tourism Workshop FREE Breakfast rolls, fruit, tea and coffee provided

Tuesday 8 March 10am – 1pm McGregor House, Kirkintilloch

Digital Marketing Strategy Design a digital marketing strategy to support your business goals using websites, email, search engines and social media. Wednesday 16 March 9.30am – 12.30pm McGregor House, Kirkintilloch

Bookkeeping Equip yourself with the knowledge and skills necessary to manage your finances and comply with regulatory and legal requirements using a relevant bookkeeping system. Friday 18 March 9.30am – 12.30pm Milngavie Enterprise Centre

Facebook Masterclass Use Facebook to effectively promote your business and engage your target audience.

What is East Dunbartonshire’s potential in the tourism industry and what issues face the sector? How can public organisations and private businesses work together to create change and harness opportunity? Your views are wanted. Key speakers, David Adams-McGilp of Visit Scotland, Jim Maxwell of Cooperative Development Scotland and Ian Davidson Porter of BID Scotland, will provide expertise and present their vision on opportunities for growth. Hosted by the East Dunbartonshire Economic Partnership – part of the Community Planning Partnership. For information on the workshop and to reserve a place contact seony.ross@ eastdunbarton.gov.uk.

Thursday 24 March 2pm – 5pm

To book call 0141 578 8530 DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

BUSINESSES can access substantial interest free loans to help reduce their carbon footprint and make them more energy efficient. A Scottish Government loan scheme for Small and Medium-sized Enterprises (SME) offers sums ranging from £1000 to £100,000 to help with the cost of installing resource efficient lighting, glazing, and other renewable technologies. Any Scottish business that falls within the European Commission’s definition of an SME can apply and Resource Efficient Scotland offers free, specialist advice and support on implementing energy, resource and water efficiency measures, as well as on the loans. An SME is a business with fewer than 250 employees, a turnover not exceeding €50 million (approximately £42 million) and/or a balance sheet total not exceeding €43 million (approximately £36 million). Also there must be no controlling interest of more than 25 per cent by a non-SME. This enables businesses to reduce costs while increasing their competitiveness and profitability. The loans also represent an economic opportunity for businesses which supply and install resource efficiency measures and can be used where budget or affordability concerns might otherwise delay a decision. A five per cent interest rate applies for renewable energy technologies if your organisation plans to claim the Feed in Tariff or Renewable Heat Incentive Resource Efficient Scotland, is a Scottish Government-funded programme delivered by Zero Waste Scotland and can be contacted on 0808 808 2268 or enquiries@resourceefficientscotland.com. www.resourceefficientscotland.com

DUNBARTONSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 2016

Interest Free Loans for Business Energy Efficiency Measures

ADVERTISING FEATURE

A PROMISE BY THE NATION.

Major General Nick Ashmore and Professor Nigel Seaton with the signed Covenant.

Defence Employer Recognition Scheme recipients met the Prime Minister at 10 Downing Street.

The Armed Forces Covenant is a promise by the nation, ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly.

The Covenant has just been rebranded and now has a clear visual identity. So why not publicly declare your commitment to our Armed Forces by signing up? In doing so you would be among the first UK companies to show your support. Minister for Defence Personnel and Veterans, Mark Lancaster, said: “Armed Forces personnel and their families make many sacrifices through their service to keep Britain safe. They can face challenges accessing commercial and public services that we take for granted, so the Armed Forces Covenant is a promise from the nation to ensure that the Armed Forces community is treated fairly, and recognise their particular challenges.” Signing up to the Covenant is straightforward and sets companies on the path to further recognition for their pledge in the form of the Defence Employer Recognition Scheme (ERS). The scheme encourages employers to support defence and inspire others to do the same. The prestigious Bronze, Silver and Gold awards are for employer organisations that pledge, demonstrate or advocate support to defence and the Armed Forces community, and align their values with the Armed Forces Covenant. The ERS awards culminate annually with ceremonies to recognise the efforts of the Silver and Gold award winners. The Silver winners were thanked during a dinner at Edinburgh Castle’s Great Hall while the Gold award winners were recently invited to meet the Prime Minister at 10 Downing Street where he showed his gratitude for their support. One of the first 2016 signatories to the new-look Armed Forces Covenant was Dundee-based Abertay University which put pen to paper at a ceremony organised by Highland Reserve Forces’ and Cadets’ Association. The Association acts as the interface between employers and Armed Forces Reservists.

Professor Nigel Seaton, Principal and Vice-Chancellor of Abertay University, signed the Covenant at a passing-out parade for the Tayforth University Officer Training Corp (TUOTC) at Barry Buddon Camp, near Carnoustie. Major General Nick Ashmore OBE, the Army’s senior officer in Scotland, witnessed the signing. Dundee-based Abertay is the first university in the UK to sign the Armed Forces Covenant in its new form (introduced in early 2016). Eight other UK universities are signatories to the Covenant in its earlier form. Professor Seaton said: “The Covenant sets out the obligations that the UK owes to the members of its Armed Forces, who sacrifice some civilian freedoms and can face danger while in service.” For more about the Covenant and what it means for you, visit www.gov.uk/government/policies/armed-forces-covenant. You can also contact Ron Macgregor, Highland Reserve Forces’ and Cadets’ Association’s Regional Employer Engagement Director, on 01382 631026 or email hi-empsp@rfca.mod.uk.

Proudly supporting those who serve.

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