Lanarkshire InCommerce Iss4 by dtech

THE

INcommerce

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

ISSUE 4 • WINTER 2010

Scottish Chambers International Operations Director, Ross Clark, explains

Go for Growth Think Global • Focus on North Lanarkshire • Focus on South Lanarkshire • Healthy Working Lives

www.lanarkshirechamber.org

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Contents President’s Welcome.................... 3 CEO’s Introduction...................... 4 Go for Growth Think Global.....6-7

PRESIDENT’S WELCOME

Morrison Sponsor International Children’s Games 2011.............. 11 New Accreditation..................... 12 GP Plantscape Supports the Future Jobs Fund........................ 14 Success for Mushtaqs Restaurant.................................. 14 GP Plantscape Benefits from Free Healthy Working Lives Services...................................... 16

Lanarkshire Businesses Win at Clydesdale Bank Awards............ 23 Looking After Your Most Valued Asset – Your People!.................. 24 Destined for the Dole................ 25 Scottish Chambers of Commerce Update.................... 26 Drumpellier Business Park......... 29 Business Support in North Lanarkshire............................30-31 Focus on South Lanarkshire..32-33 Focus – A Detailed Look at a Chamber Member’s Business..... 34 Eureka Solutions Toast Double Success....................................... 36 Motherwell College KT Activity and Working with Businesses................................... 37 New Members........................... 38 Front Cover Picture Scottish Chambers International Operations Director, Ross Clark For advertising contact D-Tech on T: 01389 736000 E: sales@incommerce.biz For editorial enquiries contact the Editor, Douglas Millar on T: 01698 426882 E: douglas.millar@lanarkshirechamber.org Publisher: InCommerce Ltd Distribution: D-Tech Distribution InCommerce is published by InCommerce Ltd. Unit 14 Birch Road Broadmeadow Ind Est Dumbarton G82 2RE. Telephone 01389 736000. Fax 01389 736002. E-mail: info@dtechuk.com. Edited by Lanarkshire Chamber of Commerce, Barncluith Business Centre, Townhead Street, Hamilton, ML3 7DP Tel: 01698 426882 Fax: 01698 424699 E-mail: douglas.millar@lanarkshirechamber.org. InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication. The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of InCommerce Ltd or D-Tech Graphic Design & Print Ltd.

Welcome to the latest edition of “In Commerce”In this edition, the Chamber is focussing on the launch of Scottish Chambers International (SCI). This new organisation has been established by Lanarkshire Chamber of Commerce and other key Chambers of Commerce across Scotland to provide an unparalleled range of specialist international trade support services to the Scottish business community. In the past few months the Chamber has seen a dramatic rise in the number of businesses in Lanarkshire exporting goods and services overseas but it is very aware that many companies who could export do not do so because they perceive exporting as being too difficult and fraught with difficulty. In reality, if done properly, exporting can be the route that turns business dreams into reality by providing significant new sales opportunities which in turn leads to increased profitability. Chambers of Commerce across Scotland already provide a range of services for companies who are involved in Exporting, but SCI now makes the detailed specialist knowledge available in Chambers throughout Scotland available to all Lanarkshire businesses who wish to access it. Over the past 12 months Lanarkshire Chamber of Commerce has provided support to some 70 Lanarkshire companies mainly by assisting them with Export Documentation matters. The new organisation will improve the quality of service we can deliver to our existing customers. You can find full details of the new organisation on pages 6 and 7.

One of the key services that will be provided by Scottish Chambers International is the Smart Exporter Programme, which has been developed through substantial investment by Scottish Development International and the European Social Fund. Smart Exporter provides support for businesses at various stages of their international development including:Companies which haven’t previously considered moving into new markets; Businesses taking their first steps internationally; and Existing Exporters who need specialist support on how to expand their potential. Many of the Smart Exporter services are free or subsidised for companies and individuals based in Scotland. I would encourage all businesses whether currently exporting or not to find out more about SCI and Smart Exporter. Details can be found on their respective web pages www. scottishchambersinternational.co.uk and www.smartexporter.co.uk or call the SCI Customer Services Team on 0844 344 0000. I firmly believe that through the new services on offer through the Chamber, many Lanarkshire businesses now have access to all the support they could ever require to start exporting. Help and advice is now available at the click of a mouse or at the end of a telephone line – it’s now up to you to access them!

The Chamber is grateful to our Partners for their financial support.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

Reliable Businesses Wanted!....... 22

THE

Lanarkshire Chamber of Commerce Annual Report....20-21

CEO’s Introduction I’m confused by the mixed messages that I’m getting from members about the state of the Lanarkshire economy. For some members the worst of the recession appears to be over with many manufacturers and exporters reporting growing order books and increased sales. On the other hand many members in other sectors appear still to be struggling quite badly with some seeing little or no light at the end of the tunnel. I know from a lot of work that I’ve been doing with retail businesses in the various town centres across Lanarkshire that many have noticed a sharp decline in sales and in footfall over the course of the last 12 months and many are particularly worried that weekends which traditionally have seen highest sales and highest footfall are now the poorest trading days of the week. The trend now seems to be that locals are doing their shopping in Glasgow or out of town shopping centres and neglecting local town centres.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

The experience reported by retailers of shoppers travelling further to buy goods is in part being repeated across other sectors and many of Lanarkshire Chamber of Commerce members are telling me that as they have had to cut costs and look very closely at every aspect of their business that has often meant that they have decided to test the market to find alternative and cheaper supply chains and this has often resulted in local businesses loosing out to bigger UK competitors or worse still to overseas competitors.

It’s easy to moan but as a Chamber of Commerce we need to do something to halt the decline and to lobby key agencies to ensure that in Lanarkshire we have the right conditions for businesses to grow, flourish and to create wealth. It is for this reason that Lanarkshire Chamber of Commerce has started to play a much more active role in the Scottish Chambers of Commerce and has started work on developing a range of new services to support our members. The first major development has been the creation of Scottish Chambers International which has been designed to help existing exporters break into new markets and also to help companies who have products and services that could be exported to do so. Full details of the new organisation are contained in this edition of In Commerce.

The second thing that we are doing is looking to develop our Business Mentoring Service and to run more group mentoring sessions on key aspects of running a business. In the last few weeks we have formed a relationship with Hamilton College who have regular networking events for parents of pupils at the college who run their own business and we are running a mentoring session for them in November. We are also planning other mentoring events specifically for our members. We also need to get a better understanding of Member needs and over the coming weeks we will be asking our members how they feel the Chamber could help them more. This will enable us to better plan our events programme next year and look at what other services we might provide. In addition to practical things we can do to support companies in the area we also want to maintain and raise our lobbying voice to ensure that the public sector supports business wherever possible. Our lobbying role is probably the least visible to our members yet the work we do is quite time consuming and we feel that we can and do make a difference. With the Scottish Parliamentary elections taking place next year we are already working closely with our colleagues at Scottish Chambers of Commerce to draw up a list of key business issues that we would like to see the political parties address in their manifestoes next year. We are also actively lobbying our local authorities to ensure that the programme of public sector cuts that they are about to embark on does not damage business prospects in Lanarkshire. The Chamber is also taking a very active role in the Lanarkshire local economic forum and is working closely with the public sector to support local businesses as best we can. It is important that the membership helps drive our policy and I’d particularly like to hear from members who feel that they have issues that they would like the Chamber to pursue.

I look forward to hearing from you.

Douglas Millar, Chief Executive

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Go for Growth Think Global

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE â&#x20AC;˘ WINTER 10

Scottish Chambers International Operations Director, Ross Clark

Your Partner for International Trade Success

SCI has a team of experts with the international trade skills, the knowledge and expertise, and in most cases previous hands-on experience as both importers and exporters

anarkshire businesses with global trade ambitions

Included in its areas of expertise are specialist advice and

can now access an unparalleled range of specialist

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with a host of information and data. •

Free support to become a Smart Exporter

Scottish Chambers International will help to ensure that all

In addition to its range of cost-effective products and services,

Scottish businesses with an interest in international trade are fully

Scottish Chambers International is working closely with Scottish

equipped with the right skills, information, support services and

Development International to deliver Smart Exporter. This

contacts to maximise their success in overseas markets.

national European match-funded programme provides free

•

Business opportunities for Scottish organisations

or subsidised support to companies and individuals based in the Lanarkshire area and beyond to help them increase their

Scottish Chambers International Operations Director, Ross

exporting skills and knowledge. Launched in September 2010, a

Clark, explains: “International markets and global opportunities

programme of road shows, specialist training, online tools and a

will allow Scotland to recover from the current challenging

national helpline is now available, providing much needed support

trading conditions at home as well as offer significant business

for Scottish companies seeking to trade globally.

development opportunities.

Scottish Chambers International

is here to support any business that wants to take advantage of these opportunities and to help them succeed in international trade.” •

Ross said: “Our recent survey of Scottish businesses, exploring their export potential and aspirations showed that 55% of Scottish businesses were planning to export in the next five years. However 72% of them felt there was a need for more

Working across the spectrum

Ross continued: “What makes us unique is that SCI’s services are not restricted in any way. We can work with any Scottish business with global trade ambitions – whether an SME, multi-

specialist information, training and support to help them export more successfully. This was the rationale behind the new Smart Exporter programme.” •

Start your international journey

national; whether a novice to international trade or an experienced operator; whether private sector, public sector or third sector.

More information on Smart Exporter is available on a specially

We will provide help and support to any organisation that is

dedicated website www.smartexporter.co.uk. A series of Smart

interested in maximising its export potential.”

Exporter road shows (including one here in Lanarkshire) will take place across the country, showcasing the specialist support and opportunities available through the programme.

The ‘hub and spoke’ model developed by Scottish Chambers

detailed information on locations and dates for the road shows

International builds on the expertise and services offered by

and training courses taking place in your area can be found

Lanarkshire Chamber and other key Chambers of Commerce

on the Smart Exporter website or by logging on to

across the Scottish network. This ensures that all Scottish

scottishchambersinternational.co.uk

www.

businesses can benefit from access to the top quality, valueadded international trade support services offered by individual Chambers, but now accessible across the country. SCI has a team of experts with the international trade skills, the knowledge and expertise, and in most cases previous hands-on experience as both importers and exporters, to know what strategic and technical help businesses need to be able to export successfully.

Businesses wishing to take advantage of opportunities in overseas markets, whether they are experienced exporters or new to international trade, no matter their size or sector, can contact Lanarkshire Chamber on 01698 426882 or call the SCI Customer Services Team on 0844 344 0000 or email info@scottishchambersinternational.co.uk

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

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THE

Guy Wakeley

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

he positive impact of Lanarkshire hosting As the efforts of volunteers will be extremely the International Children’s Games in 2011 important to help facilitate the smooth running of the has been the subject of much discussion Games this is a very welcome offer and Morrison since the successful bid was first announced, with is keen to work with South and North Lanarkshire the expected interest from potential competitors, councils to further support the Games by giving coaches and many who will have a direct involvement staff time and working with local schools and the with the Games. However, as Morrison weighs in wider community to provide practical support by with the promise of £25,000 sponsorship, it’s clear offering the services of its workforce to carry out that a very strong sense of responsibility and an improvement works to community centre’s and awareness of the potential of an event like this are Green Space projects. The company has a lot inspiring the whole community. “We are very proud of experience in schemes of this kind and a local to be associated with the International Children’s example is a similar type of work at Brownsburn Games and truly believe it offers Lanarkshire a Woodland Park where Morrison manufactured and fantastic opportunity to demonstrate its many erected goal posts for local children and provided strengths and achievements, “ says Morrison’s Chief an environment where the kids could play games Executive, Guy Wakely “ The Games will provide safely. an opportunity to transform the communities of The £25,000 sponsorship money itself is Lanarkshire which is a philosophy at the very heart of Morrison’s values. We have a strong sense of committed to two main areas - supporting the golf responsibility towards the wider community and tournament to be held at Hamilton Golf Club and welcome the chance to make a positive difference. producing the official commemorative program, Through our and like so many support of the individuals and The Games will provide an opportunity to Games we transform the communities of Lanarkshire which is o r g a n i s a t i o n s will be able a philosophy at the very heart of Morrison’s values involved in the to encourage Games, the staff at children and Morrison are keen young people to become more active and lead to see a lasting legacy for the area. There is a strong healthier lives which will hopefully have a positive sense of personal involvement and responsibility on effect on their futures and help give them the behalf of the local staff involved, as so many of them confidence to achieve their goals. “ live as well as work in the area and are related to or Morrison is one of the country’s leading know many of the young competitors who hope to facilities services providers and look after over make Team Lanarkshire 2011. On a national level 500,000 homes and public buildings across the this is an excellent illustration of the company’s UK on behalf of housing associations, ALMO’s, ethos of nurturing local connections, recognising local authorities and private companies. Morrison that being part of a community means adapting has a strong local presence in Lanarkshire and it is to work with particular situations, especially when interesting to see the level of interest expressed they can benefit everyone concerned. The sheer by their chief executive as he is based in the head amount of people involved in the children’s Games office in London, but as he explains, having a real is quite staggering, with up to 1,500 competitors awareness of national initiatives is very important to aged 12 to 15, along with coaches, administrators him. “ I like to be aware of all the elements involved and delegates from more than 70 countries and make sure we’re maximising the benefits of descending on Lanarkshire to take part. Add to that events like this to the full,“ he says “ As well as the numbers in the area involved to some degree providing sponsorship we want to be involved in and it is clear that this is the perfect opportunity the most practical and useful of ways so our staff to change the perceptions of thousands of people. will also be giving their time as volunteers. I believe “Over the course of the next 12 months we will be the 2011 Games represent a unique opportunity launching a number of initiatives with local partners to encourage young people to take part in sport to encourage children in Lanarkshire to become at all levels, with all of the associated benefits this more physically active,” says Guy “We’re also in an involves – improving health, boosting confidence ideal position to make the public aware of these, as and self-belief and motivating young people to well as our own staff, and encourage them to get achieve their hopes and dreams. We’re delighted to be playing a big part in this which is why it’s not involved. This is a wonderful chance to be part of a just about money, important though that is, but very exciting event as well as helping bring about a very positive change. “ about being involved at every level. “

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he Property Store (EK) Ltd opened for business In 2000 to meet the demand for residential property letting in East Kilbride. The two Directors, Lorraine Robb and Morag Allen, seen here at the Strathaven office, have been active members of the Lanarkshire Chamber of Commerce for 8 years and are also members of the Scottish Association of Landlords. In 2008 they opened a further office in Cumbernauld offering their unique support to the Dunbartonshire area by delivering tailor-made solutions to letting requirements, whether as a tenant or property owner,

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• WINTER 10

The Scottish Government set up the Landlord Accreditation Scotland as a means by which Letting Agents could demonstrate to tenants and owners, that their company adheres to the highest standards and the Property Store successfully achieved this accreditation in May 2010. Renewal is required every three years to ensure that the Landlord Accreditation standards continue to be adhered to.

In addition, the Landlords Association Scotland works closely with all major local authorities identifying good Letting Agents and giving them the business advantage of advertising their Accreditation status. The Property Store’s motto is “Letting is our Business”, providing its tenants with the reassurance that good quality service, well managed properties and value for money, are all part of its stock-in-trade.

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GP Plantscape Supports the Future Jobs Fund Success for Mushtaqs Restaurant at Scottish Job Centre Plus awards

A G

P Plantscape recently recruited 3 new technicians through the ―Future Jobs Fund (FJF) which is part of the government’s agenda ―Backing Young Britain, a national campaign to create new opportunities for thousands of young people aged between 18-24, approaching 6 months plus unemployed, during the recession, via South Lanarkshire Council.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

GP Plantscape are one of the first privately owned company’s to be given this funding and Jimmy Gilchrist, Managing Director is delighted to be able to assist in the programme.

The three new recruits were chosen from a list of applicants, which were interviewed for the posts, through GP’s normal recruitment process. The funding lasts for 26 weeks and at the end of the campaign GP is hoping to offer permanent posts to the recruits.

Restaurant in Hamilton, scooped an award at the annual Job Centre Plus awards ceremony held at the Adam Smith College in Fife.

Mushtaqs Restaurant, based in Hamilton was presented with the Skills Development Award on 22nd July for demonstrating the best approach to developing the skills of their employees to maximise their potential. Director of Mushtaqs, Ajmal Mushtaq said: “We were delighted to have won this award as it is testament to the Mushtaqs Training Programme which ensures that all employees learn both job specific and transferable skills such as teamwork, customer service, interpersonal skills, people management etc. Our biggest asset is our people and it makes perfect sense to invest heavily into their individual development”. Mushtaqs, which featured alongside Tesco & PWC in National Radio Campaign for Backing Young Britain, offer training programmes and a structured career path for its team members. Ajmal said “the success of Mushtaqs can be attributed to the wonderful team we have in place” In the past 12 months, Mushtaqs has seen its workforce grow from 7 to 25 employees to meet the growing demand for business.

The three recruits, Richard Forsyth, James Ferguson and William Hunter have now completed their first 3 months of employment at GP.

Alastair MacDonald, JCP Director for Scotland (left) Ajmal Mushtaq (centre) Stephen McConnachie, JCP Senior External Relations Manager (right)

GP Plantscape benefits from free Healthy Working Lives services – helping them achieve a Bronze Award!

“Using free Healthy Working Lives Services has been rewarding and resulted in employees being brought together as a team to attend health awareness events, which would normally be challenging due to the location of the work schedules. The Healthy Working Lives Working Group at GP has thoroughly enjoyed the experience of working through the Bronze Award Programme, helping to raise awareness of health and wellbeing and seeing first hand the benefits which it has made not only to colleagues but also to the company, and look forward to progressing to the Silver Award programme.” Healthy Working Lives in Lanarkshire can help you and your workplace improve employee health, safety and wellbeing by providing you with a range of free services, which include

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Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• WINTER 10

P Plantscape, a successful Lanarkshire-based company, has had good reason to celebrate in recent weeks!

A Healthy Working Lives Bronze Award was presented to a delighted Margaret Kennedy, company HR Manager, and her team on September 21st 2010 by Gavin Hastings OBE at the annual NHS Lanarshire Healthy Working Lives Award & Networking Event - held at the fantastic new Ravenscraig Regional Sports Facility in Motherwell. One of 25 workplaces being presented with Healthy Working Lives Awards on the day, this company has benefited greatly from working closely with the NHS Lanarkshire Healthy Working Lives Team since November 2009. Using the Bronze Award Programme to help them create a safer and healthier workplace the company has been supported by Healthy Working Lives Advisers in raising awareness of health and wellbeing with all employees and in using the ‘Safer Work Healthier Business’ health & safety management system. The company took advantage of a free and confidential workplace visit from Healthy Working Lives in February 2010. Visits are carried out by specialist advisers and the aim is to work with small businesses (less than 250 employees) to identify areas of good practice, as well as those where improvements can be made. The outcome of the visit was the provision of a prioritised action plan, tailored to their business, detailing how improvements

could be made. For example, the company was supported to implement health surveillance programmes for employees resulting from the need to accurately measure exposure to noise and vibration from workplace tools and equipment.

The company took advantage of a free and confidential workplace visit from Healthy Working Lives in February 2010 GP Plantscape currently employees around 80 people and has its’ head office at Kirkfieldbank in Lanark, with satellite depots in Kelty, Newcastle and Blackburn. The company specialises in interior and exterior landscaping for commercial customers. Teams of technicians maintain interior plant displays and exterior grounds throughout the UK. The company reports some real benefits to employee health & wellbeing in bringing Healthy Working Lives into the workplace. Several employees have given up smoking, employees have reported losing weight and/or joining a local gym and a team of 9 employees have taken part in the Great Scottish Run and successfully raised funds for a Scottish Children’s charity. Margaret Kennedy, HR Manager, says that

Access to a free and confidential Adviceline, where you can speak with specialist Advisers to help you, in really practical ways, address and improve employee health, safety and wellbeing – call 0800 019 22 11 Free and confidential workplace visits are available to small-to-mediumsized employers (SME’s - less than 250 employees) to help identify areas of good practice, as well as those where improvements can be made. A prioritised action plan, tailored to your business, will help you make any changes recommended The provision of a variety of free resources aimed at helping you improve your health & safety arrangements e.g. risk assessments and policy development Access to a comprehensive and free training programme, which covers a number of topics, for example Managing Health & Safety – The Basics, Mentally Healthy Workplaces Training for Managers, Drug & Alcohol Training for Managers, Sensible Risk Assessment and Fire Safety Awareness Access to Working Health Services Scotland (WHSS) – a new NHS service that aims to assist employees of SME’s remain in work or return to work quicker following a period of sickness absence Access to bespoke training solutions for your workplace – just speak with a Healthy Working Lives Adviser www.healthyworkinglives.com NHS Lanarskshire’s Healthy Working Lives Team looks forward to working with you to create a safer and healthier workplace for all of your employees. Why not give us a call on the Adviceline (0800 019 22 11) or via our website. You too could benefit from working with us – for free – like GP Plantscape!

FREE health & safety and health improvement services for employers – no catch

A healthy and motivated workforce is key to having a successful business and the NHS Lanarkshire Healthy Working Lives Team is here to help. We’re experts on a wide range of workplace health issues, including: occupational health and safety, health promotion, employability and vocational rehabilitation.

Talk to the Healthy Working Lives experts FREE on:

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Employers should contact us to: - get free advice from an expert either by phone or online - arrange a free and confidential visit (our Advisers will help you identify and action-plan your safety and health priorities) - find out more about registering for our nationally recognised Award Programme (get even better at supporting employees to achieve safer, healthier and happier lives – could help reduce sickness absence, improve productivity and efficiency)

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Trouble Communicating with Your Customers ? Recent years have seen a considerable change in the way businesses interact with their customers. Where in the past we had letters and phone calls, we now also have emails, mobile telephones and video conferencing. Add to this the surge in employees working on the move, and the entire process of tracking customer interaction presents a new challenge. For example, an employee working out of office cannot always access their voice mail until they are back in. Increasingly important faxes are missed in environments where it is not a primary method of contact. A Unified Communications (UC) system aims to integrate all of these communication points to a single, easy to manage system. Following the examples above, a Unified Communication system would allow a voicemail to be left at the office phone, and sent to your email address attached as a sound file. Emails can then be forwarded to a mobile phone or PDA, allowing you to listen to the voicemail wherever you are. Furthermore, that important lost fax is also logged in the UC system and emailed on to a specified address or addresses in your company.

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A CRM system would provide you with a central point to store all customer information, and can show what work each of your employees have been assigned. From this you can generate reports showing your most productive employees and where most business hours are being used. You can then decide where more resources are needed and if cost savings can be made. For more information on our Unified Communication Solutions, CRM Solutions or Managed Systems Support, please call 01355 593507, email info@roswell-it.co.uk or visit our web site at www.roswell-it.co.uk

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A further problem faced by businesses today relates to the vast amount of data that needs to be stored. Each of your customers will have contact details, account information and records about work you have carried out for them. As your business grows you need an easy way of structuring this information to give a better idea of your customer requirements. This can all be accomplished using a Customer Relationship Management (CRM) system.

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LANARKSHIRE CHAMBER OF COMMERCE – ANNUAL REPORT

he Chamber held its Annual General Meeting on 25th November in Hamilton. At the meeting the Chamber President, Maurice Logie, presented the Annual Report for the year July 2009 – June 2010.

The Chamber’s Annual Race Day in June 2010 was once again a great success and, despite the difficult economic climate, we attracted 138 members and their guests to the event. Business Mentoring

The highlights of the report are set out below:CHAMBER EVENTS During the 12 months the Chamber ran a total of 16 events. These ranged from our popular networking lunches through to specialised seminars dealing with topics of specific interests to certain sectors of the membership e.g. exports, pensions, public sector procurement and CRM systems. We were also pleased to run two seminars in conjunction with Skills Development Scotland which advised members of the various grants and subsidies that were available from the public sector to support training for existing staff and new recruits. The seminars also drew members’ attention to the grants that were available through NLC and SLC to recruit school leavers. As a direct result of these seminars a number of our members accessed the grants on offer and many told us that had it not been for the Chamber they would not have known that these grants and subsidies were available.

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Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

Lanarkshire Chamber also was selected as only one of 7 Chambers in Scotland to run one of the new British Chambers of Commerce Business Growth Clubs. The Club was well received by those attending and following a detailed evaluation of the Business growth Club concept it is likely that these Clubs will be developed and rolled out across the whole of the UK.

The Business Mentoring Programme has proved to be very popular with our members over the past 12 months. The programme matches business owners to experienced and successful business people. Following an assessment of a member’s business development objectives the programme aims to match these with a mentor who has the required experience and skills to meet the needs of the member’s business. Over the course of 2009/10 we had 63 businesses in Lanarkshire participating in the programme. The programme is run by the Scottish Chambers of Commerce and Alistair Johnston who runs the scheme in the Lanarkshire and Forth Valley areas is based at the Chamber’s office in Hamilton. Representation and Lobbying The Chamber is represented on a number of forums all of which are designed to ensure that the voice of the local business community is clearly heard by MPs, MSPs, local councillors and other key public sector bodies and officials. (Major national policy issues are dealt with by our national umbrella organisation the Scottish Chambers of Commerce and a report on our links with SCC are reported on later in this Annual Report). Within Lanarkshire the Chamber has two places on the local economic forum which comprises all of the main public sector agencies in the county along with other business organisations including Business Gateway and the Federation of Small Businesses.

Throughout 2009/10 the local economic forum was particularly active and we spent a considerable amount of time briefing and lobbying the then Secretary of State for Scotland on issues impacting on the Lanarkshire economy. With high levels of unemployment and few job vacancies their was much to talk about. As a direct result of work which we and other Forum members did we secured additional funding for our colleges and additional Future Job Fund jobs for Lanarkshire. During the course of the year the Chamber maintained a dialogue with local MPs and MSPs and discussed issues as diverse as business rates to the difficulties facing traders in Bellshill. We also had regular dialogue with both Councils, meeting key officials on a regular basis and working with them to assist businesses access public sector contracts and some of the grant schemes operated by both our local councils in this area. CHAMBER MEMBERSHIP The economic downturn had a detrimental impact on Chamber membership and we were sorry to see a number of our member’s businesses folding during the course of 2009/10. In common with other Chambers we also saw some businesses in certain sectors deciding that Chamber membership was a luxury that they could no longer afford. Over the period 1 July 2009 to 30 June 2010 membership declined from 302 to 277 companies. This gradual sustained dilution of the membership base placed additional strain on the Chamber staff to try to increase income and to cut costs to fill the funding gap.

The project also built on the work which the Chamber began some 4 years ago to support the evening economy through successfully staging another Hamilton Music Festival in September 2009. Without question the establishment of a classic car rally in the town centre in June was the most successful event run so far with many traders reporting significant increased sales as a direct result of the event and crowds in Hamilton the like of which have not been seen for many years as you can see from the picture of Quarry Street in Hamilton. As the project develops it is planned to develop a Gift Card which can be used in the shops in the town centre and we are also talking to businesses and South Lanarkshire Council about the possibility of establishing a Business Improvement District in the Town. CHAMBER CERTIFICATION Over the course of 2009/10 year we processed 771 export documents for some 60 businesses located in Lanarkshire. This was only 3 more documents than we processed over the same period in 2008/09. CHAMBER SERVICES A very small number of our members made use of the various affinity schemes on offer via the Chamber, - Chamber Legal, Chamber Healthcare etc. The numbers accessing these services were poor— less than 15 per month and the Board concluded that we would not continue to offer these services in 2010/11.

Hamilton Town Centre Project

THE

Over the course of the last 12 months the Chamber’s Business Support Officer, Gareth Walker has become well known to most businesses in Hamilton town centre. As a direct result of his activities a new marketing group has been established and a significant number of businesses are now working together to organise events in the town centre which are specifically designed to increase footfall.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

In July 2009, the Chamber began a two year project, funded by South Lanarkshire Council, to work with town centre businesses to find ways of regenerating the town centre and supporting vulnerable businesses—particularly in the retail sector.

Fairways

Reliable Businesses Wanted!

business group

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Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

eet the Fairways Business Group. A group of over 20 like minded individuals who get out of bed at the crack of dawn each and every Friday morning with a sole view of helping each other obtain business. The group meets every Friday morning at Dullatur Golf Club, Cumbernauld, to open up their contact spheres to each other. The idea being that through opening up your contacts to others, then naturally others will open their contacts up to you. “In essence, it is like having 20 dedicated sales people out there working for my business.” Said group Chairman Neil Morgan. He continued; “I have been coming along to the meeting for a few years now and it is certainly good for business. Everyone here at Fairways is keen to help each other out and by doing so, we are fighting off the recession.” Like any good group, there are rules that must be adhered to by the members and the golden rules are; you must turn up every week, you must actively help your fellow members and only one member per profession is allowed. It might sound strange that the group only allows one member per profession along, however the idea is simple – you can refer business to that member and it locks out that member’s competitors. Current members include, a painter & decorator, accountant, electrician, plumber, graphic designer, IT and Computer repair, Solicitor and general builder to name but a few. The Fairways Business Group started back in January, is affiliated to the Lanarkshire Chamber of Commerce and is on the up. Chairman Morgan said; “each week we have many visitors come along to see firsthand what we are all about. It is spreading through word of mouth marketing and I am very pleased to see that in the past 4 weeks we have secured 5 new members.” If you are interested in growing your business why don’t you pop along to Dullatur Golf Club in Cumbernauld on a Friday morning at 6.45am where you can meet the group, possibly meet some good new contacts and get some business! For more information contact Scott on 07736 289899.

Lanarkshire Businesses Win At Clydesdale Bank Awards

L-R: Colin Fyfe, divisional director, Clydesdale Bank Tom Bennett, managing director, Bennetts (Scotland) Alison Pettigrew, finance director, Healthcare Environmental Services Leandro Franchi, Franchi Law LLP Peter Jack, Franchi Law LLP Scott McKerracher, regional director, Clydesdale Bank

Companies scooped prizes in three separate categories – SME Business of the Year, Deal of the Year and Professional Partner of the Year with Healthcare Environmental taking the top honour. The Professional Partner of the Year Award went to Leandro Franchi of Franchi Law LLP, a law firm specialising in commercial and domestic property. Leandro has over 20 years experience as a solicitor and is also the Honorary Consul of Italy in Glasgow. In the Deal of the Year category the award went to Tom Bennett of Bennetts (Scotland) Limited car body repair centre.

The firm recently secured one of the largest medical waste contracts within Europe when it was appointed by Yorkshire and Humber NHS Trusts to service their medical waste needs from over 2000 sites in the region. Work has recently begun on the company’s new purpose-built waste energy facility which will become its new northern headquarters and will see the introduction of the latest technology for treating medical waste. Ken Smith, managing partner at the Lanarkshire Financial Solutions Centre said: “The standard of nominees at this year’s event was exceptional and is testament to the strength of the Lanarkshire business community. Healthcare Environmental is an excellent company which typifies the high quality of this year’s entrants and I’m delighted that they have been recognised with this year’s main award.”

“Clydesdale Bank committed last year to provide £10 billion of new lending over a 2 year period. Our Lanarkshire Financial Solutions Centre has played its part in delivering this commitment with our lending book showing tangible growth. “These awards are an ideal opportunity for us to demonstrate how much we value both our customers and the professional advisors who play such an important role in our relationship with the business community.” Alison Pettigrew, finance director at Healthcare Environmental Group, was on hand to collect the award. She said: “We were delighted to be nominated in this year’s SME Business of the Year category and it was a real bonus to win the top honour at the event. “We’ve been able to build an excellent working relationship with the team at Clydesdale Bank and their support has been invaluable as we have developed our growth strategy for the business. Over 100 guests, including Motherwell FC manager Craig Brown and Hamilton FC boss Billy Reid, attended the event.

The standard of nominees at this year’s event was exceptional and is testament to the strength of the Lanarkshire business community. Healthcare Environmental is an excellent company which typifies the high quality of this year’s entrants and I’m delighted that they have been recognised with this year’s main award.”

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

The ceremony, held at Clydesdale Bank’s Lanarkshire Financial Solutions Centre in East Kilbride, saw a wide range of Lanarkshire businesses recognised for their achievements during the last year.

Healthcare Environmental Services Group is a privately owned company with over 20 years experience within the waste management industry, providing environmentally friendly products and solutions throughout the UK, with the emphasis on waste management not waste disposal.

THE

hotts-based company Healthcare Environmental Services has won the top prize of SME Business of the Year at Clydesdale Bank’s Investing for Growth Business Awards.

Looking after your most valued asset – your people! As you know running a successful business depends upon a motivated and healthy team. If someone is off sick you need to ensure they get back to work as quickly as possible, so your business keeps running smoothly and profits don’t suffer. Time off work due to sickness can be costly with not only direct financial implications to account for, but also team morale and performance may suffer due to increased work loads and demands on other members of your team. With private medical insurance you and your team can be covered, safe in the knowledge that if someone is off sick they have prompt access to eligible private treatment to ensure that they can return to work as quickly as possible. Why AXA PPP healthcare? AXA PPP healthcare has been providing access to private healthcare for 70 years and offer a wide range of options to suit your needs and budget. When you join you will be allocated a dedicated account manager who will remain with you throughout your membership to ensure all your queries are handled in the most efficient and personal way.

An exclusive healthcare package for Chamber members AXA PPP healthcare is pleased to be able to offer members of Lanarkshire Chamber of Commerce affordable private medical insurance with an exclusive offer – for Chambers’ members only. The Chamber’s healthcare package includes a choice of either: •

20% cash back on your company’s healthcare premium

•

Half price Chamber membership for three years

Both these offers are available for new direct customers only. The cashback is paid on the premiums received by AXA PPP healthcare less insurance premium tax.

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Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

The half price Chamber membership offer is capped at £125 per employee covered per year.

More than just healthcare Included within the Chambers healthcare package is a telephone based Employee Assistance Programme (EAP), which, can help your employees to deal more effectively with the pressures in their lives – whatever their cause, from difficulty with debts to problems with personal relationships. These services can help you and your employees improve overall wellbeing. Medical insurance is also a highly valued employee benefit and can help you both recruit – and retain – good people. It also shows your employees that you care about their health and wellbeing. Switching is easy If you already have private medical insurance it’s easy to switch too. Let us see if we can save you money on your renewal price and our dedicated account managers are here to take all the hassle away from switching provider, making the process quick and easy.

Want to find out more? One of AXA PPP healthcare’s advisers may be calling you soon to talk about how they may be able to help your business healthcare needs. Or you can call them today for an instant quotation or more information on:

0800 38 77 54 quoting ref LKC Lines are open Mon-Fri 9am-5pm, we may record and/or monitor calls). You can also visit

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for more information or to access articles on sickness absence management for small businesses.

Destined for the Dole John Brown, CEO of Life Skills Centres and chair of The Prince’s Trust Lanarkshire calls on Government not to allow the recession and cutbacks to condemn a generation of disadvantaged young people to a destiny on the dole.

According to the report, based on interviews with 2,048 16-to-24-year-olds across the UK, more than one in five in “The Prince’s Trust focuses on giving young people the Scotland (20 per cent) say that seeing their parents out of work skills, confidence and relevant experience to help them break has made them anxious about finding a job. A fifth (20 per cent) out of this unemployment trap and more than three in four worried about affording food and clothing when their parents of the young people we worked were unemployed, while one with in the last year have moved in four (24 per cent) feel their Six out of ten (62 per cent) say that having on to education, employment parents don’t have the knowledge more volunteering opportunities in their or training. It is essential for the to help them find employment. local area would give them the skills they voluntary sector to continue More than two-fifths of those needed to find a job. working in partnership with living in communities with national and local government and high levels of unemployment in the private sector to provide opportunities which will stop our Scotland (44 per cent) worry they will never find a good job. disadvantaged young people becoming disadvantaged adults, More than one in three (35 per cent) feel depressed as a result of breaking a cycle with has blighted families for generations.” living in the area, while more than one in six (18 per cent) worry that their children won’t be able to find a job in the future. Thousands of young people from jobless families in Scotland could be destined to join their parents in the dole queue, warns Six out of ten (62 per cent) say that having more volunteering a Prince’s Trust and Qa Research report today (10 August). This opportunities in their local area would give them the skills they is despite the fact that more than eight in ten (83 per cent) say needed to find a job. that finding a good job is their main priority for the future and CEO of Life Skills Centres John Brown said: “The research nearly two thirds (65 per cent) state their main aim is to support indicates that thousands of young people are growing up their family. believing they will never progress past the dole queue. This is deeply concerning, both for them and the British economy, The study reveals that young people from workless families which needs new talent now more than ever.” The UK also has are significantly more likely to struggle to find a job themselves, one of highest overall rates of workless households in the EU, as well as feeling far less confident about their future. Nearly third only to Belgium and Hungary, with nearly 4.8 million three-quarters of these young people in Scotland (73 per cent) working-age people living in a household where no-one works. have struggled to find a job, while more than one in ten (12 per Around 3.9 million children are living below the poverty line cent) expect to end up on benefits because other people around in the UK them have.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

Nearly one in six children in Scotland (16 per cent) are living in families where no-one works1. There are 1.9 million children living in workless households in the UK – the highest number in the EU.

THE

ohn Brown commenting on a recent study carried out by Qa Research on behalf of the Princes Trust said: “Too many young people in Scotland and particularly in Lanarkshire are facing a cycle of worklessness and can’t see a way out. It is a tragedy to think that so many feel condemned to a life of unemployment when there is a real will to work

Scottish Chambers of Commerce - UPDATE UK Government Immigration Cap SCC responded to a call for evidence by the Scottish Government regarding possible UK Government Immigration Caps. In brief, SCC took the view that Scotland should be represented on the UK Governments Migration Advisory Committee and the retention of the additional Scottish occupational shortage list. SCC indicated that the proposals around the pool of highly skilled migrants looked less flexible than the current system and could disadvantage employers in Scotland in their recruitment processes by adding unnecessary complexities and additional bureaucracy. SCC supported some of the proposals around qualifications and increasing English language skills but noted that any further “restrictions” could affect foreign student numbers to FE/HE in the future. SCC did not support the proposals to include investors/ entrepreneurs in any cap and advocated their exclusion to future cappings.

“Consistent evidence of a strong recovery in the Scottish economy remains elusive, and until that is apparent, the option to expand QE must remain open.”

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• WINTER 10

Safeguard an Apprentice

THE

Commenting on the October decision of the Bank of England’s Monetary Policy Committee to keep interest rates on hold at 0.5% and to rule against further expansion of its policy of Quantitative Easing, Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said: “It is no surprise that interest rates remain on hold for another month but perhaps the Monetary Policy Committee ought now to be re-examining the need to expand its policy of Quantitative Easing in the light of the forthcoming Comprehensive Spending Review, Scottish Government Budget and increases in the rate of VAT. The effects of all of these policies will shortly begin to impact on business and it may be that a further stimulus may be required to boost the economy as spending cuts elsewhere begin to bite.

With regard to intra company transfer programmes, SCC argued strongly that the proposals outlined were less flexible and more restrictive than currently in place. Many of our members operate in a global environment and any further restrictions to recruitment would have damaging effects on both individual companies and the Scottish economy.

BANK OF ENGLAND MAY NEED TO CONSIDER FURTHER EXPANSION OF QUANTITATIVE EASING

Safeguard an Apprentice initiative is designed to help viable SME’s in the Manufacturing, Engineering and Construction sectors to cope with the downturn in the economy. Safeguard an Apprentice will offer support of £75 per week per apprentice for a maximum of 6 months for eligible companies. SCC is one of the members of the approval panel for applications along with the STUC and the Construction and Engineering Sector Skills Councils. Year end of 2009/2010 over 300 apprentices and 79 companies were in receipt of financial support across Scotland. The initiative has now been extended until March 2011 and SCC is encouraging eligible Chamber of Commerce Members to consider making use of the scheme. Full details of the scheme and how to apply can be found on the Skills Development Scotland website www.skillsdevelopmentscotland.co.uk

SECURITY COMPANIES As a result of activities recently undertaken with regard to security companies who have links to Serious and Organised Crime and who have mainly focussed on security guarding on construction sites and door supervision at pubs and clubs, some security companies are now trying to branch out into the retail sector and obtain contracts at retail outlets on a store by store basis. SCC is keen to ensure that all Chamber members in the retail sector are aware of the benefits of using a security company who are part of the Security Industry Authority Approved Contractor Scheme. The details of the companies who are part of this scheme can be accessed using the attached website:www.sia.homeoffice.gov.uk/Pages/acs-roac.asp

Savings, Loans, Life & Contents Insurance BSL Credit Union is a not-for-profit organisation Membership is open to all who live, work or volunteer in South Lanarkshire If you would like further information about our products and services please contact the number below. We would also be very happy to visit any business that would like a presentation on the benefits of credit union membership and the services / products we provide. People helping people, plain and simple

Telephone 01698 711112 Blantyre & South Lanarkshire Credit Union Ltd

Blantyre & South Lanarkshire Credit Union is a trading name for Blantyre Credit Union. Registered Office 252 Glasgow Road, Blantyre, Glasgow G72 0YH. Tel 01698 711112 Blantyre Credit Union Ltd is Authorised & Regulated by the Financial Services Authority Firm Ref No 213669

In total, detailed planning consent has been granted for approximately 65,000 sq ft of office accommodation, although each pavilion is capable of being further sub-divided to provide individual floors should this be appropriate. The developers can also accommodate bespoke design and build requirements which will enable occupiers to have purpose built pavilion built for them. In addition to accessibility, a major attraction with the development will be the 223 car parking spaces that are provided. This represents a ratio of 1 space per 290 sq ft, which is a significant benefit to potential occupiers.

Drumpellier Business Park enjoys a prominent location fronting the A89, Glasgow Road, a short distance from Coatbridge town centre. The park is well connected to Scotland’s Coatbridge has a rich heritage as a motorway network with excellent North Lanarkshire offers access to the M8 motorway, linking result of its industrial past encapsulated Glasgow and Edinburgh. The businesses and their staff an in the Summerlee Museum of business park is just 15 minutes opportunity to create a unique Scottish Industrial Life. drive from Glasgow city centre. The work life balance. nearby North Lanarkshire towns of Drumpellier Country Park is situated a short distance from Coatbridge and Airdrie are all easily accessible by car within the development and is popular for a number of recreational Edinburgh within a 30 minute drive, Drumpellier Business activities including an adventure playground, guided walks, Park has unrivalled access to approximately 35% of Scotland’s jogging, dog walking, picnic areas and water based activities. population. Drumpellier Golf Club is also situated close by, as well as, other The immediate surrounding area has undergone considerable country parks including Palacerigg and Strathclyde Country development over the last 2 years with significant residential Park. Closer to hand is the Time Capsule Leisure Centre and and commercial development being completed recently. The new shopping facilities. Showcase Leisure Park, which has numerous restaurants, is a short distance from the development.

The proposed development will provide high quality business pavilions set in a mature landscape environment. Detailed planning consent has been granted for 8 x 2-storey and 1 x 3-storey pavilion buildings. These will provide distinctively designed office accommodation to meet demand from both small and large businesses seeking flexible space to meet their ongoing requirements. The development partners are aware of the shortage of quality office accommodation aimed at local businesses, which has resulted in many local companies occupying poorer buildings that do not provide staff with a pleasant working environment. Situated close to Coatbridge town centre, Drumpellier Business Park offers office occupiers a solution to these issues whilst still retaining close links with the town centre. Each office building

Commenting on the development, Sinclair Browne of letting agents Knight Frank of Glasgow says: “Drumpellier Business Park offers businesses the opportunity to lease or own outright their own accommodation. We are particularly targeting indigenous Lanarkshire businesses that are looking for good quality offices to further support their growth who are perhaps occupying older properties that do not provide a satisfactory working environment. In addition, we can also accommodate bespoke requirements for particular occupiers looking for their own purpose built property”. Letting agents for the scheme are the Glasgow office of Knight Frank who are representing Drumpellier Business Park LLP. For more information contact Sinclair Browne on 0141 566 6020 or visit www.drumpellierbusinesspark.com.

LanarkshireCHAMBER CHAMBER COMMERCE BUSINESS MAGAZINE• •WINTER WINTER10 10 Lanarkshire OFOF COMMERCE BUSINESS MAGAZINE

The park has been developed by Drumpellier Business Park LLP, a partnership of North Lanarkshire Council, Fusion Assets and Ogilvie Group Developments Limited. Based in Stirling, Ogilvie Group are a well known company who have undertaken a number of quality developments throughout Scotland.

will be finished to a high standard, which will amongst include full raised access floor, passenger lifts, male and female toilets and tea preparation areas on each floor. In addition, each building will be fully DDA compliant, which is increasingly becoming important in any relocation decision.

THE THE

n important new development has just been launched in North Lanarkshire aimed primarily at local businesses. Drumpellier Business Park in Coatbridge is a departure from other business parks in Lanarkshire in that it is situated on the edge of Coatbridge town centre and therefore offers occupiers all the benefits of a business park environment, whilst being well placed for access to town centre facilities.

Focus On North Lanarkshire

DRUMPELLIER BUSINESS PARK

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business support in Do you need help to grow or develop your business? North Lanarkshire Council offers a range of integrated business support services designed to help your business grow.

Focus On North Lanarkshire

Business Gateway Lanarkshire Business Gateway Lanarkshire delivers local business support programmes throughout North and South Lanarkshire to encourage entrepreneurship, ensure improved productivity and assist local businesses to be competitive and sustainable. Business Gateway Start Up Service provides a free and impartial service to help individuals get their business off the ground, including: •

Business Skills Seminars: practical workshops covering a range of topics such as marketing, taxation and customer care for trading businesses

•

One-to-One Advice: advice and information delivered by an experienced adviser, including business planning, commercial finance, marketing and advertising, enhancing sales skills

Business Growth Service helps established businesses to achieve their full potential by providing access to experienced business advisers offering specialist information and advice on running and growing the business, including: •

Access to Scottish Enterprise, Local Authority and other programmes

•

Specialist advice to help businesses overcome growth issues

•

Specialist workshops and unique training opportunities for staff

•

Access to an extended network of organisations in the private and public sector

•

Assistance with innovation and internationalisation projects

North Lanarkshire Council Business Support Programmes Business Gateway can also help businesses based in North Lanarkshire to fulfil their potential by accessing a range of grant and loan programmes including: •

Lanarkshire Business Training Support

•

Lanarkshire Sustainable Business Programme

•

West of Scotland Loan Fund

•

Small Business Bonus Scheme

•

Supplier Development Programme

•

Retail Development Programme

•

Princes Scottish Youth Business Trust

•

Lanarkshire Property Advice Service

For more information contact:

Business Gateway Lanarkshire Call your local office on 01236 702020 or visit www.bgateway.com

North Lanarkshire Council Contact the Business Services team on 01698 302198 or e-mail sharpr@northlan.gov.uk

north lanarkshire Business Gateway– making a difference to your business

Case study: Supporting new business start-ups

Case study: Helping existing businesses to grow

RHC BUILDERS & PLASTERERS

LAZY DAY FOODS

“There is no doubt it was a big blow,” explains Raymond. “With a mortgage and young family to support I wasn’t sure what to do, but after talking things through with family and friends and with help and advice from Business Gateway, I decided to go it alone.”

“I received tremendous support from Business Gateway which really helped me get on my feet” Using the managerial skills gained in his previous job Raymond started his company RHC Builders and Plasterers in January 2009. Eighteen months on and the Cumbernauldbased business is going from strength to strength with a network of associates on board and an order book running well into the year. “It was daunting at the start but I received tremendous support from Business Gateway which really helped me get on my feet. My adviser put me in touch with PSYBT’s mentoring scheme and he also helped me secure some much needed funding towards a new van.” “Redundancy can be a huge blow to the individuals concerned and it’s important that the correct support is available to help them through this difficult time,” explains Allan McNaught from Business Gateway. Combining a range of support mechanisms we can arm new start businesses with the tools needed to make their venture a commercial success, even during these tough economic times.”

Emer said, “It’s amazing to think that just three years ago we were selling at farmers’ markets and now our products are available nationwide in some of the country’s top food establishments.

“The help we have received from North Lanarkshire Council has been invaluable from advice to financial support, to helping us to appear at national exhibitions.” Lazy Day Foods received financial assistance from the Lanarkshire Sustainable Business Programme, Lanarkshire Business Venture Fund and Lanarkshire Business Training Support. The company now produce nine products, including Millionaires’ Shortbread, Belgian Chocolate Gingers, Tiffin and chocolate fudge cake. Lazy Day now export to Germany and the US and have secured a contract with Waitrose to supply five of their product lines to all Waitrose stores across the UK. The products are also available at National Trust for Scotland outlets.

Focus On North Lanarkshire

hen Sally Beattie’s son lost his hearing at just 8 months old little did she know that cutting out dairy products would not only not help him hear again but would spur her on to set up an award winning business. Lazy Day Foods is now one of the top artisan bakeries in the country specialising in ‘free from’ products suitable for those with food allergies and intolerances. It is one of the few companies to specialise in producing luxury food products that are entirely free from gluten, wheat, dairy, eggs and hydrogenated fat. Since setting up the company in 2007 Sally and business partner, Emer Bustard, have never looked back.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

hen Raymond Conroy was made redundant from his project management position, he thought his world was crumbling around him.

www.lazydayfoods.com

THE

www.rhcbuildersandplasterers.co.uk

focus on South Lanarkshire South Lanarkshire Council’s Company Development

outh Lanarkshire Council’s Company Development team have been on the move this year. Following internal restructure the team has merged with the Estates service and is now known as the Business Support and Property Information Team. No removing vans were needed though as they are still based at Montrose House in Hamilton.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10 THE

The Supplier Development programme helps local companies who want to do more business

The economic slow down however has meant that demand for support from the team is still as high as ever.

with the public sector. Last year 168 South

‘The recession has meant that demand for our services have increased over the past couple of years, especially for those companies who wish to secure loan finance, want to do more business with the public sector or who want to move premises. Said Eliot Jordan, Economic Development Officer ‘We see more and more companies who need support and even in these difficult times its good to know there is support available. Our aim is to help provide an environment in which local companies develop and grow.

popular ‘Love Me Tender’ workshops providing

The Lanarkshire Business Training Support fund has seen a busy year with 76 companies receiving grants to help train their workforce to facilitate growth projects. Eliot advised that ‘Companies who wish to train key staff in skills that will improve quality, efficiency and competitiveness are more than welcome to contact us”

Diary Lanarkshire companies attended events – from the busy ‘Lanarkshire Meet the Buyer’ to the in depth advice on helping companies compile winning tenders. A full diary of events is in progress over the next few months: Collaboration Tendering – 5/10/10 How to Win More Tenders – 23/11/10 Environmental Policy Workshop – 9/11/10 Health & Safety Policy Workshop – 3/2/11 Equality and Diversity Policy Workshop – tba Quality Policy Workshop – tba Lanarkshire Meet the Buyer – May 2011 All the events are free to attend – to find out more and for free registration, visit www.sdpscotland.co.uk

“Over the past couple of years we have seen a significant increase in demand for our loan fund due to the fact that companies are finding it harder to secure private sector funding, through the West of Scotland Loan Fund we are helping plug this gap”.

Another member of the team, Robert Tomkins reported that the Lanarkshire Sustainable Business Programme helped 50 local businesses with a growth project with a sustainable element, e-commerce or preparing business plans to secure funding. ‘There has been a surge in demand recently with companies seeking support with all sorts of environmental or sustainable projects from energy efficient lighting and heating to moving to e-commerce websites – it’s a great to see local businesses growing but still taking note of environmental issues’. There is limited funding available to the end of the year - If you have an immediate project, please contact Robert.tomkins@southlanarkshire.gov.uk to discuss eligibility. Another great success story of the year has been the Lanarkshire Property Advice Service – last year over 750 companies asked

One such company who received help was Jim McGuigan, MD of Cleartech Commissioning in East Kilbride. He said ‘If I was to go back and repeat the process I probably would not change anything because of the number of properties you can have access to very quickly as opposed to going round the houses and speaking to five or six different organisations you can go to the Property Advice and get one list that does everything for the whole area’ As well as supporting local businesses, one advantage of merging the two departments has meant that tenants of council properties will now get to hear of the support available. We are trying to build up a database of businesses who want to hear from us on a regular basis about what support is available. This means we can promote the other programmes we support, including the Princes Scottish Youth Business Trust and the STEP student placement programme. Anyone who would like to be included on the database should send an email to Julie.mccullagh southlanarkshire.gov.uk. Any other enquiries should be sent to companydev@ southlanarkshire.gov.uk

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

David Lee of the Electric Heating Company in East Kilbride said “The assistance provided by the West of Scotland Loan Fund has enabled our business to record sustainable growth year on year. The working capital secured through WSLF gave us the confidence to concentrate on developing the business in line with our projected timescales.”

for list of available properties for lease within the Lanarkshire area. Sandra Kinnon who manages the service remarked ‘Its really interesting to get to know clients and match up suitable properties. It’s a busy service but its exciting to see a client get the keys to their new property. Last year over 120 companies found new premises with our help.’

THE

Since it has became harder to businesses to secure finance from normal commercial sources the West of Scotland Loan Fund has become even more valuable to local businesses. Sandra Fagan who manages the loan fund in South Lanarkshire commented that “over the past couple of years we have seen a significant increase in demand for our loan fund due to the fact that companies are finding it harder to secure private sector funding, through the West of Scotland Loan Fund we are helping plug this gap”.

FOCUS – A detailed look at a Chamber Member’s business Full Management Service As a result of our commitment to the investor/landlord and the tenant, all our procedures are directed towards matching quality properties with quality tenants and managing and maintaining the properties to the highest possible standards. Full Management service is charged at a fixed fee of only £49.00+ vat per month.

What do you get?

ife In Property are located in the heart of Hamilton Town Centre and operate a modern and fair approach to letting property in Lanarkshire and surrounding areas.

Our service is based on being honest, reliable and communicating thoroughly on each and every occasion we speak to our clients. We believe it is imperative to identify all of your needs and objectives and then provide you with an expedient and comprehensive service, whilst giving you professional advice regarding renting your property. Our success is down to our pro–active, innovative forward thinking, hard work and putting our client’s requirements first! We pride ourselves on our level of professionalism, our highly skilled team and our commitment to our clients.

Tenants

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 10

If you’re looking for a property to let we can help. Register your details with us and we will find the right property for you. However you want to receive property details, we have the technology: Email, Text Updates, e-newsletter, Twitter, YouTube, Facebook or access to full details at lifein.co.uk.

Enjoy our chauffeured service. Just meet us at our office and we’ll drive you to view properties to rent in the local area, so you won’t have the hassle of finding locations by yourself.

Landlords Our knowledgeable and enthusiastic team combine their experience with the very latest technology, going to extraordinary lengths to match your property to all possible prospective clients. So, you can be confident that we will work tirelessly to maximize all opportunities to rent your property, fast! Apart from providing our landlords with quality Credit and Referenced Checked Tenants we are committed to maximising our landlord’s profits. This is why we only charge a Fixed Monthly Management Fee of £49.00+ vat per month on any property of any size. Let us manage your property and we guarantee to save you hundreds, maybe thousands, of pounds in fees compared to other letting agents.

Free market appraisals; Dealing with all requirements of legislation; Arranging necessary responsive maintenance; Scheduling necessary planned maintenance; Dealing with all management of the property; Organising furnishings to current regulations; Accompanied viewings; Full vetting and referencing of prospective tenants by an Independent Agency; Producing and completing tenancy agreements compliant to current laws and regulations; Arranging photo inventory and schedule of condition; Quarterly inspections when the property is occupied under full management instruction; Informing local authority and utility services of change of occupancy; and Collection of rent with payment made by BACS transfer.

Marketing Your Property Nobody goes further... We take the marketing of your property very seriously indeed because, after all... our business depends upon it. By using a combination of traditional techniques and state-of-the-art technology, we work hard to maximise your property’s exposure to the right audience. From our highly visible sign boards and well-presented window displays, to direct marketing, including e-mail, leaflets and magazine advertising, we’re confident that nobody goes further on your behalf.

Our dynamic and diverse approach to marketing your property includes: Your Property advertised in: Websites (Rightmove.Co.Uk, Lettingweb.Com; Citylets.Co.Uk; Youtube.Com; Globrix. Com; Gspc.Co.Uk, Zoopla.Co.Uk; & Lifein.Co.Uk plus many more); our Life In Magazine until let; To Let boards; Weekly property e-newsletters to prospective tenants; 10,000 property advertisement leaflets distributed monthly to local homes; Social Networking Sites Twitter and Facebook, and Our smart Modern Office in Hamilton Town Centre.

Tenant Find Only If you prefer to manage your own property, then we can find the tenant, carry out a reference and credit check, and pass the management over to the landlord – all for a fixed fee of £300 + VAT.

Referencing & Credit Checks We use an independent professional referencing agency to carry out thorough checks of prospective tenants, which will establish the reliability of your tenants in terms of employment, financial security, and credit history. References are also obtained from previous landlords and, where applicable, to further strengthen your position, we may opt to take a guarantor to back up a tenant’s ability to meet their commitments to you.

“Our service is based on being honest, reliable and communicating thoroughly on each and every occasion we speak to our clients. “

Eureka Solutions Toast Double Success

eading business software developer, Eureka Solutions (Scotland) Ltd, based in East Kilbride near Glasgow, celebrated a double success at the annual Sage awards ceremony. The company was awarded Sage Circle of Excellence and the first ever Sage Custom Solutions Partner of the Year.

Sage, a leading provider of business management software solutions, awards membership of the Circle of Excellence to their business partners who provide an outstanding customer experience and whose customers are most likely to recommend them to others. This is judged using independent research conducted with a representative sample of the Business Partner’s customers. The Circle of Excellence is an elite group of just fifteen Sage Business Partners in the UK and Eureka Solutions is the only partner with headquarters in Scotland to win the award.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• WINTER 10

The Custom Solutions Partner of the Year Award has been specifically designed to recognise developers who demonstrate expertise in translating the specific requirements of Sage customers into value added solutions, which help them do better business. This success follows on from the previous year with Eureka Solutions winning Sage Developer of the Year 2009.

JM JOINERY

This is the fourth year running that Eureka Solutions has been honoured by Sage. The company won Sage Circle of Excellence in 2007 and 2008, and Sage Developer of the Year 2009. On presenting the Circle of Excellence Award, Paul Stobart, CEO, Sage UK and Ireland commented: “I’m delighted to present this award to Eureka Solutions. Today’s competitive climate means that it is more important than ever for UK businesses to stay close to their customers and deliver an outstanding service, so my congratulations go to all involved.”

& Building Maintenance Limited

We can help you with all phases of home improvement or remodeling. From consultation or architecture and design, fitting one window up to building a full extension.

Managing Director at Eureka Solutions, Alistair Livingstone, commented, “I would like to congratulate all my staff on this amazing double as well as thanking our customer base for their positive feedback. It makes me really proud as these awards are based on both our technical expertise and customer service.”

• Decking • Garage Conversions • Extensions • Conservatories • Windows & Building Maintenance

JM JOINERY Limited

No job is We can help you with too big or too small. all phases of home improvement or remodeling. From consultation or architecture and design, fitting one window up to building a full extension.

Tel: 01324 810069

JM JOINERY

or 07856 001961

e: jm.joinery@hotmail.com • Decking w: www.jmjoineryandbuilding.vweb.co.uk & B u i l d i n g M a41i Vale n • tGarage Conversions eofnBonnyview, a n c e Bonnybridge, • Extensions Falkirk L i m i t e FK4 d 1BN • Conservatories We can help you with all phases of home improvement or remodeling. From consultation or architecture and design, fitting one window up to building a full extension.

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t: 01324 810069 or 07856 001961

Motherwell College KT Activity and working with businesses.

A key strategy for the College has always been to continue to further develop employer engagement and the list of current business partners is now considerable. To date there are around 120 new member companies many of whom had not worked with the College before the Hub was introduced. A programme of monthly events is scheduled where guest speakers share their Knowledge and experiences with Hub members, academics and students as appropriate. The programme of events so far, has included a lunchtime networking presentation at Cisco Systems and an

uplifting presentation from Matt Donnelly of Atkinson Donnelly, providing an insight into the 80/20 Principle. Also to note is the Supplier Development Programme of North and South Lanarkshire Councils which will kicked off in October with a half day Procurement Workshop. Also to note is the Supplier Development Programme of North and South Lanarkshire Councils which will kick off on 5 October with a half day Procurement Workshop If you would like information on Hub membership and Hub services, please contact Karen Corrigan on 01698 232448 If you would like find out more about Knowledge Transfer Partnerships please contact Anne McColm on amccolm@ motherwell.co.uk or phone 07730 129 780 North Lanarkshire Council is the key sponsor of the Hub South Lanarkshire Council sponsors the Hub

THE

entoring, support and small Knowledge Transfer inputs to local companies are provided. The Hub is about innovation through collaboration and will develop through partnerships and the input of its member companies, academics, graduates and partner agencies.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE â&#x20AC;˘ WINTER 10

In 2009 Motherwell College set up a Knowledge Transfer Hub. The Hub, based in the new College at Ravenscraig, serves as a meeting place, a networking centre and a focal point through which knowledge and experiences can be exchanged. Membership of the Hub is currently free to new members and to existing members who introduce a new company.

NEW MEMBERS CHAMBER WELCOMES THE FOLLOWING NEW MEMBERS:

Scottish Qualifications Authority 3rd Floor The Optima Building 58 Robertson Street Glasgow G2 8DQ Telephone 0845 213 5341 www.sqa.org.uk Sandler Training Wright Business Centre 1 Lonmay Road Glasgow G33 4EL Telephone 0141 773 6262 www.centralscotland.sandler.com/ My City Deal 25 Waverly Cres Greenfaulds Cumbernauld G67 4BG Telephone 07949 245791 www.mycitydeal.co.uk My Display Signs 38 Iona Way Kirkintilloch G66 3QA Erskine

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

â&#x20AC;˘ WINTER 10

The Erskine Home Bishopton Renfrewshire PA7 5PU Telephone 0141 814 4625 www.erskine.org.uk

J M Joinery & Building Maintenance 41 Vale Of Bonnyview Bonnybridge Falkirk FK4 1BN Telephone 01234 810069 www.jmjoineryandbuilding.vpweb.co.uk

Designo Flooring 30 Portpatrick Road Old Kilpatrick G60 5JS Telephone 01389 383661 Premier Independent Finance Premier House 9 Barbush Dunblane FK15 0FE Telephone 01786 821029 www.premier-if.co.uk Calum Smith Architect Woodlands 134 New Trows Road Lesmahagow ML11 0ER Telephone 01555 893122 DM Web Solutions 6 Leesland Uddingston G71 6TW Telephone 01698 815006 www.dmwebsolutions.co.uk Regus Regus House 2 Parklands Way Maxim Business Park Motherwell ML1 4WR Telephone 01698 209100 www.regus.com PR Print 268 Nuneaton Street Glasgow G40 3DX Telephone 0141 556 5414 www.prprint.co.uk

www.lanarkshirechamber.org

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