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Master-apprentice interview
master-aPP IntervIeW rentIce
A master-apprentice interview is a kind of combination of an interview and observation. This can help you acquire a deeper insight into the OHS problem to be solved in a design sprint.
The idea behind a master-apprentice interview is that it is conducted while the interviewee is working – or at least in at his or her workplace. Such an interview is an excellent tool for acquiring deeper insight into the OHS problem in focus. The strength is especially that you see and hear how the interviewee works in practice. If the interview is instead conducted in a meeting room, the result is that the interviewee speaks about his or her work in more abstract terms – and it will not always reflect what actually happens in practice. The starting point for the interview is that you are in the apprentice’s position, while the interviewee is the master.
Steps 1. You must obviously first obtain permission for interviewing and following an employee around in his or her working environment. 2. 2. Present yourself and the purpose of the interview. Explain what happens with the results of the interview. 3. Use what the person is currently working on as a basis and ask what he or she is doing. Remember that you are the apprentice and that you can therefore ask all kinds of stupid questions: Why are you doing this? What do you use this gadget for? How does a ‘heavy workload' manifest itself in your work? Why haven’t you just solved it by …? 4. Follow the person around if the work is done in different places, so you get as complete a picture of a working day as possible.
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9 • Tools 1 : PreParatIon of desIgn sPrInt
5. Take notes along the way. 6. Conclude the interview when you or the interviewee has run out of time. 7. You can then process your notes by creating an affinity diagram. This may especially be relevant if you have interviewed several employees.
Tips It is a good idea to bring a camera. Photos from the workplace can subsequently be used in workshops or in workbooks.
9 • Tools 1 : PreParatIon of desIgn sPrInt
