Main features of repair processing system
1. Online claim registration
2. Serial numbers control during repair claim creation ●
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Unified database of serial numbers of products
Keeping history of attempts to repair the «Grey» products
3. A lot of different automatical checks for each repair (official import, model-serial number layout, dates order, IRIS codes combinations, photos, etc)
4. Different types of requests can be send directly from repair to be approved (NSE voucher, NFF voucher, official import, old set, general (technical) question, related to received SP requests, CID, double transport, etc)
5. Printing of different kinds of voucher directly from repair after requests approval
6. Selection of required spare part directly from repair from drop box list (SBOM)
7. SP delivery real time forecast and status Just press the button to show the forecast
8. Stock rules
Automatic calculation of stock rules for warehouse
8. Stock rules
9. Module for returnable parts processing Mark each spare part in documents and on site, ● special labels for RMA ●
Automatic creation of cargo for returnable spare parts after finishing of repair ●
10. Personal chat linked to every repair with email notification to all related people
11. Financial figures per repair per cost line
12. Flexible pricing â—?
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Bonus system (e.g. quick repair, component level repair etc.)
Posibility to apply different price-list types depend of any conditions (e.g. different price-lists for different grades of SS)
13. Site page "Documents" with instructions and procedures descriptions for Service shops
14. Posibility to create unified printable forms (contracts, additional agreements, statements, reports etc.)
15. Mass-mailing for SS
16. Issue system for chating/mailing with Service shops online Response time to e-mail not more than 24 hours (average time 2 hours) ●
Providing full information to solve the problem
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Help in solving technical, financial and other issues by qualified staff ●
17. SLA measuring for every repair (e.g. repair duration - total and by stages: diagnostic, repair, testing etc.) and automatical calculation of bonuses based on SLA' calculation results.
18. Flexible and user-friendly system ●
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Posibility of data-exchange via XML-RPC, JSON, SOAP etc.
Multilanguage system so can be used not only for Ukraine
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