A student center initiative
Vision The goal of this project is to assist the Office of Student Involvement to re-imagine and reorganize their space and services, providing a more accessible and efficient experience to all students and student organizations.
Our mission became To refresh and simplify the service provided by the Office of Student Involvement, seeking solutions to their everyday conflicts around the space they currently operate in.
Goals 1) Provide an inviting space for students, and the employees of the Office of Student Involvement. 2) Create a service that showcases the Office of Student Involvement; to clearly guide visitors to the inside space. 3) Reorganize the working space of the Office of Student Involvement.
Co-Creation 1 Stake Holder Mapping Clients were provided with Stakeholder Map template and the sticky notes with names collected from “Name Ball�. The proctors guided the clients in placing names to build a Stakeholder map.
Stake Holders
Needs
SWOT
Physical Resources
Student Employment
Ana, Director of SERVE
Tyler
ResLife
Gina, Student programs Building Managers Alma, House keeper
Trustees Theater
Dean of Students
Students
OAs
Poster approval Friends Club members Coffee House Musicians Book buddies Presidents of clubs, club members Work Study Student reimbursement Perspective
Students Visitors
Pop culture coordinator
Student Leadership Committee
Work/ Study
Meg
Visitors Agents for visitors
SCAD Day Visitors Staff, faculty, advisors and speakers Jewish visitors Parents
Co-Creation 1 Needs Matrix Using key stakeholders identified in previously created Stakeholder Map. Proctors guided the clients Build a map identifying Needs - tangible, intangible, and constraints of these stakeholders.
Stake Holders
Needs
SWOT
Users
- Club Members - Desk Computer Telephone - Poster approval accessibility - Reimbursement paperwork, Poster approval, Q&A / Budget - Interview & Training Spaces - Real entrance
Executors
Physical
- Intermediary & Source - Storage (new) Space Organization - Shortage of Props - Signage (where?) - Advertise Past Events - Telephone per desk - Printing & Cutting (paper) - Note taking (analog) - General List of what’s in the SI Office - Keeping track of files - Copier / scanner - Access to computer - Advertisement of what’s in the office
Intangible - Guidance - Access to Staff (Gina) - Structure Schedule - Easy access (Gina) - Scheduling - Friday = busy day - Need prep time
- Looking good all the time - Communication of individual tasks - Vocal communication - Email interaction for approval - Family environment - Sound awareness - Who they are / what they do - Fun space - Identity of function - Communicate office purpose - Informal & professional
Constraints - Organization (strong) - Anxiety (lack of info) - Unofficial Entrance - Use space creatively - Shelf space - Under utilized walls
- Storage (general organization) - No personal decoration - Wall promotions? - Poster approval (limited sign power) - Can’t see the door - Privacy - Space - Poster/papers for distributions - Noise pollution / level - Space chaos spring quarter
Insights -The three categories for solutions are space, service and awareness. - Service providers (both students and regular staff members) rely and support each other at different steps of the overall service experience - Work stations have limited flexibility and are inefficiently utilized. This created lack of space and cluster around the office. - Communication between service providers and students across all platforms is poorly connected, resulting in inefficient and unpleasurable service experiences. - Student traffic in the office is varied. The system (focus on service providers and the space) has to be easily adaptable in order to fit constantly ranging numbers of visitors.
Co-Creation 2
Options
Crazy 8’s
Grow an Idea
Co-Creation 2
Options
Crazy 8’s
Grow an Idea
5
Co-Creation 2
Options
Crazy 8’s
Grow an Idea
Results Space
Awareness
Service
OSI has a good filing system in place
When students need to be redirected to another officethere is a clear system in place to do so
Students know where to find the Office of Student Involvement 5
1
1
Find attractive storage options
Scan exisiting files
Look at files in office (purge)
Purge old files
utilize unused space on ends
- Attractive storage solutions: - reg. 8.5 x 11 - posters - no place - Better/ efficient filing - signage - for office and solutions - Comfy “welcoming” chairs - “Staging” spaces for projects like giant mushrooms - Pay more attention to the basement
Directory and office numbers
Arrows in place (floor)
Operations manual
Signage and color coding
Greeters
Different office locations
Website/ interactive screen
Way finding: arrows in floor
Sign
Online make it clear
Cookies
Put stamps in that area
If a student comes into the office, I am capable of answeringany question that student may have or know how to connect them to the right resource
Comfy chairs
5
Operations manual with Procedures
Directory list
Cheatsheet (color coded)
Categorizing questions
Interactive kiosk
Intro course
Hello how may I help you?
Different language options
5
1
End spaces reutilized
Pretty storage options
Prioritze; events, files, daily, weekly
Organize existing
determine what needs to be stored
Make entrance more welcoming
Create a system focused on upcoming projects
Appropriate and easy website
Adding to the “forms channel”
Information/ forms desk
App
List/ flyer at desk of services and which are online
Which services require signature approval
Better email education
Better visibility from lobby
Finding OSI, part of FYW passport activity
Better email education: reminder notes in weekly student email, reminder, short, once a month
Students are fully aware of the capabilities and limitations of OSI
5
1
Better online home with links and lists
Signage in office as reminders
Post up photos and quotes to page
Tell visitors “we also do these things”,
Interactive education, games about the services offered
Survey to know needs
Hand a card with list of facts.
Students can easily access a list of information about OSI and what we can do for them
Many services that OSI handles can also be preformed through online submission/ approval
We have a lack of storage space in the office
1
Better online home
Better online home: Made of several links, photos, examples, and a club list Better virtual presence: clear, easy to navigate homepage. Post photos, online page and social media: help advertise Testimonials Faculty can talk about the importance of student involvement: Linking academics and involvement
1
Decorate space so they know
Signage in lobby
Advertisment for online services ex.poster approval
There is a designated space for visitors to fill out paperwork and stamp posters
1
5
1
Nicer version of a passport app
5
1
Improve web resources
Summary card
Mobile app
Recorded message
Use of existing resources
Brochure
Interactive have digital board in lobby with lists
5
- Persons- Grow relationship -a mediator - use the entrance for visability - another touchpoint that can inform students and let them go look for that specific person
- signage + direction to services offered - a floater that engaged with whoever needs help - use more engagement - Entrance = can be a good gain - Back door improve for maintenance
Recorded message: choose phone options, personal, not cold
Brochure: front/back (simple), main points + link to online information
What more can we do to incorporare mySCAD and blackboard; use of existing resources. Incorporate MySCAD and blackboard: use of existing resources MySCAD- login spotlight Promotion on desktops and screen savers.
Insights - OSI Staff do not feel that their designated desk is a private workspace - Phones CAN be moved to different locations within the Student Center - There is a lack of storage space in the office - Many OSI processes can be handled through online approval system - There is no easy-to-access list of everything OSI can do for students
Co-Creation 3
C C C C 4 C’s
5 R e o
NUF
Space
Co-Creation 3 4 C’s Activity
C C C C 4 C’s
Wayfinding signage - Signs on desks with names of clubs & members Components: Digital version Interactive map of office Signs that match decor & design plan Lighting (arrows?) Explain all 4 floors of student center Club “images” differentiated Names + Responsibilities Colored pathways Store register Preferably not hanging Carpet/carpet tiles Color Font + Scale Basic shapes Ceiling elements Location/placement Challenges:
Vibility + placement Visible yet compliant w/ overall design Manufacturing Approval for hanging/making them IS signage permanent Be purposeful Few with design group approval Staff changes New groups being added Space Budget Clutter
Characteristics: Visually pleasing/easy to read/see Hanging from ceiling Placement Working with interactive board Color coded Movable Avoid confusion Be able to be read from either entrance Up to codes/materiality Not overwhelming Intuitive Interactive element Repetition Characters
Design group SI staff & students Vendors Communications Dean of students VP (Dr. Alecetto/Alletto?) SI staff
5 R e o
NUF
Space
Co-Creation 3 Space Maps Map shows ideas developed during the final activity of the co-creation session.
Office Space Storage Space Student workspace
C C C C 4 C’s
5 R e o
NUF
Space
Co-Creation 1 Stake Holders
Needs
SWOT
Co-Creation 2
Co-Creation 3
Options
Crazy 8’s
C C C C
5
4 C’s
Grow an Idea
R e o
NUF
Space
What if
Solutions
Branding
Office of Student Involvement
Branding
Office of Student Involvement
Offfice of Student Involvement
Student Involvement
Office of Student Involvement
IES C OUNC
CTIVIT STUDENT A STUDENT CLUBS
SERVED SOAC
IL
Floor Plans
Receptionist on 1st floor Under Window Storage Patty & Gina Enclosed Space Bumpback Divider Wall Datachable Wall Mount
Two Person Work Area Receptionist Diagonal to Door Under Window Storage Drop-down / Pull-up Tables Datachable Wall Mount Bumpback Divider Wall
Receptionist Diagonal to Door Quick Log-in/Fill Out Area Movable Long Tables Drop-down / Pull-up Tables Datachable Wall Mount Bumpback Divider Wall
Stage with Coffee Tables Vending Machines
SERVICE IMPLEMENTATION MATRIX HIGH IMPACT
EASY TO IMPLEMENT
HARD TO IMPLEMENT
LOW IMPACT
SERVICE IMPLEMENTATION MATRIX HIGH IMPACT
MYSCAD TAB OSI INTRODUCTION MAILER MYSCAD TAB
WAYFINDING SIGNAGE DESK SIGNS FOR OFFICE CLUBS
STUDENT SELF
COMMON AREA INTERACTIVE
SERVICE FORM
STUDENT SELF SERVICE FORM DEDICATED WORKSPACE FOR STAFF WAYFINDING SIGNAGE DESK SIGNS FOR OFFICE CLUBS
OSI INTRODUCTION MAILER
MYSCAD TAB
REPURPOSE OF VENDING MACHINE SPACE
REPURPOSE OF UNIFIED BLOG
ONLINE STUDENT RESOURCE SYSTEM
VENDING MACHINE ONLINE STUDENT RESOURCE SYSTEM
EASY TO IMPLEMENT
HARD TO IMPLEMENT
LOW IMPACT
COMMON AREA INTERACTIVE CALENDAR UNIFIED BLOG
YEAR ONE
YEAR TWO
YEAR THREE
OSI Introduction Mailer
Wayfinding Signage
Repurpose of Vending Machine Space
Desk Signs for Office Cubs
MySCAD Tab
Common Area Interactive Calendar
Unified Blog
Student Self Service Form
Dedicated Workspace for Staff
Online Student Resource System
Story boards
Ashley decides to stop in the student center during her walk downtown.
She sees the interactive bulletin board outside in the commons and decides to go into the office to ask about one of the upcoming Beach Clean-Up events.
Ashley easily finds the office with its clearly labled and colorful door.
One of the student workers greets Ashley and points her in the direction of the desk she is looking for.
Ashley uses the signs on desks to find exactly which student is in charge of the Beach Clean-up Event.
Ashley talks to the student representative about the event and decides that she wants to be more involved with OSI so the student directs her to Gina’s separate office to find out more.
Matthew is the president of the new outdoor club at SCAD. Since it is a new club that doesn’t have that many members he and the other officers are trying to spread the word about their next event. Matthew and his team decide to make posters.
Matthew goes to the student center to approve his posters. Matthew is at first unsure of where to go, but he sees a sign on front desk pointing to the Office of Student Involvement. Matthew uses the signs in the student center to navigate the office.
Once inside the office Matthew is greeted by a student representative. The student representative tells Matthew about the online poster approval process for future reference and begins to process his current posters.
On this way out Matthew is given a pamphlet that describes the office and its services.
Jeremy heard about a SCAD event that is taking place in Forsyth Park. Jeremy forgot what day it is supposed to be on but he remembers one of his friends saying that he can find out about it on MySCAD.
Jeremy logs onto MySCAD and clicks on the Student Center tab* because he knows thats where SCAD keeps a calendar of alot of upcoming events.
Jeremy finds the event date he is looking for but also notices that it is being hosted by Habitat for Humanity. Wanting to find out more, Jeremy finds a link to the unified blog under the Student Center Tab. He decides to sign-up for the next Habitat for Humanity event.
THANK YOU