ea - April 2019 The Estate Agent

The magazine for real estate professionals who are the difference.

The Journal of the Real Estate Institute of Victoria / APR. 2019 / VOL. 83 NO. 4

DUTY OF DISCLOSURE What does the law say?

AUCTION TRENDS Role of auctions in the current market

WHAT ARE WE TALKING ABOUT? Experts answer common questions from Members

REIV Members in focus

2 | THE ESTATE AGENT – APRIL 2019

Contents Section head

The Estate Agent is published by the Real Estate Institute of Victoria.

PUBLISHER REIV 335 Camberwell Rd, Camberwell, Victoria 3124 EDITOR Sarika Bhalla – sbhalla@reiv.com.au PARTNERSHIPS & ADVERTISING Emma Burton – eburton@reiv.com.au Established in 1936, the Real Estate Institute of Victoria (REIV) is the peak representative body for real estate practitioners in Victoria. Our Mission is “To enhance the professional excellence of our members and their businesses to the benefit of the communities they work within, and to advocate and represent their interests”.

Connect with REIV on social media.

Find us on: facebook.com/REIVictoria

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REIV supports members to constantly enhance their professional excellence which in turn benefits communities.

Features 11

EFFECTIVE & FAIR REGULATION Now is the time to fuel imagination, innovation and collaboration in the property industry. Pages 11-12

@REIVictoria

REIV Networking Group

@REI_Victoria PRODUCTION Pagemasters

18 23 28

DUTY OF DISCLOSURE – WHAT DOES THE LAW SAY? When selling a property, a vendor is required to disclose certain information. Page 18

A WAKE-UP CALL FOR OWNERS’ CORPORATIONS A big shout-out to Anne Black and Owners Corporations OC1 and OC3 POS539033E for their work in 2018. Page 23

FOCUS ON RISK MANAGEMENT AND UPSKILLING Managing and mitigating agency risk has become a key focus for estate agents. Pages 28-33

President’s Report

Page 4

CEO Report

Page 6

Bulletin DISCLAIMER Unless otherwise specifically expressed, the views or opinions appearing in The Estate Agent (EA) are those of the authors and do not represent the views of The Real Estate Institute of Victoria Ltd (REIV). The REIV gives no warranty about the accuracy, completeness, or reliability of the content of EA. The entire content is general information only. It is not advice or intended as advice and in no circumstances should be relied upon as such. Readers and third parties should verify the content and seek their own independent advice before making any decisions, financial or otherwise, based on what they have seen or read in EA. The REIV and EA do not endorse or take any responsibility for material on third party websites referred to in the EA.

Pages 8-9

REIV in the media

Pages 14-15

Choose a Member

Pages 16-17

Duty of disclosure – What does the law say?

Pages 18-19

Questions from Members

Pages 20-21

Auctions – Are they still effective?

Pages 24-25

New mapping tool

Page 27

Melbourne to host prestigious competition

Pages 32-33

Making membership easier

Pages 34-41 THE ESTATE AGENT – APRIL 2019 | 3

President’s report

Robyn Waters President REIV

Since his re-election to the REIV Board, Richard has been appointed as our representative on the Board of the Real Estate Institute of Australia. His wisdom will most ably assist them with the advocacy work required to provide representation on the national property agenda in a Federal Election year.

The REIV Directors have great competency and a variety of skills. The management team provides background and information to the Board, allowing them to make decisions based on facts, sometimes robust discussion, always mindful of process, consideration for the strategic plan, good governance and high regard for our legal and fiduciary responsibilities.

It is a great honour to be elected the President of the Real Estate Institute of Victoria and I look forward to continuing the efforts of Richard Simpson, who faced many challenges during his Presidential year which he confronted with great competency and alacrity.

I congratulate Richard on a year well done.

I thank the REIV Board of Directors for their input, diligence and ongoing support.

The REIV has engaged in and will continue to provide powerful advocacy on behalf of its members, their clients and the future of the real estate profession in Victoria. Over the last year, Gil King together with Richard Simpson delivered excellent bipartisan advocacy on behalf of our members – developing sound professional relationships with both sides of government with strong but respectful arguments.

In particular, the work on the Residential Tenancies Act will see ongoing attention from the REIV to ensure the regulation around legislation set to come into place

in 2020 is practical and workable by our Members and their clients.

As per the REIV election platform, made available to members in the last issue of EA, we have recommended that Government reviews the way the real estate industry is regulated. The industry needs a more balanced, forward-thinking approach that will support growth in the property sector and encourage professionalism.

Confidence is a major factor in the property market. The December 2018 REIV data showed that the market overall is steady, coming off an increase in the median house price of 13.2 per cent in 2017, which could not be sustained.

Melbourne’s median house price

The December 2018 REIV data showed that the market overall is steady, coming off an increase in the median house price of 13.2 per cent in 2017 which could not be sustained.

4 | THE ESTATE AGENT – APRIL 2019

ISTOCK

Robyn Waters – President REIV

President’s Sectionreport head increased 1.4 per cent to $826,500, and the unit price increased 1.8 per cent to $597,000 in the 2018 calendar year.

It may take you a bit longer to sell and you might have to put in a bit more effort, but the big picture is showing house prices have increased slightly in Melbourne over the past 12 months to December 2018..

The work on the Residential Tenancies Act will see ongoing attention from the REIV to ensure the regulation around legislation to come into place in 2020 is practical and workable by our members and their clients.

There is no doubt that the banks’ tighter Robyn Waters lending conditions are – President REIV contributing to this trend, as are incentives for first homebuyers which encourage the purchase of affordable properties, more likely to be found in outer Melbourne or regional Victoria.

The influence of the looming Federal Election, with the discussion around changes to property taxes, is also

influencing the property investor market.

REIV data is the most accurate and up-to-date in Victoria, and is collated and submitted directly by those working at the coalface. As the state’s peak body for real estate agents, with around 80 per cent of agencies being valued members, the REIV is uniquely placed to access this raw data which is not subject to interpretation, speculation, assumptions or third-party sources.

Becoming a professional real estate agent is not easy, contrary to what some who enter the industry may think. It requires diligence, working knowledge of 14 pieces of federal and state legislation, effective communication skills, great networks along with family support.

The REIV continues to provide quality training and support to those entering the profession and this is reflected by the graduation of some 180 students completing Certificate IV in 2018.

The REIV will be heading to regional Victoria to meet and re-engage with our members based there. Our objective is to provide up-to-date information and listen to their needs. The REIV requires the ongoing and continuous exchange of information, ideas and application, especially in this challenging market.

We need each other to help drive the application of the REIV mission: “To enhance the professional excellence of our members and their businesses, to the benefit of the communities they work within, and to advocate and represent their interest.”

The REIV looks forward to working with you to meet the challenges of the coming year.

Robyn Waters President, REIV

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THE ESTATE AGENT – APRIL 2019 | 5

CEO report

Gil King CEO REIV

Welcome to 2019 and I trust that you all had a well-deserved break over the new year period. As we gear up for the coming year we can reflect on the very visible and well documented fall in sales volumes, particularly in the latter part of 2018. The usual spring peak auction and selling period did not eventuate and in some areas around Victoria the slowdown was very obvious.

Despite this, some geographical areas, including some regional towns, saw the market remain quite strong. The REIV reported that the median house price in metropolitan Melbourne actually rose by 1.4 per cent over the 2018 calendar year.

That of course reflects a significant fall in the second half of the year, when we would usually expect a stronger result.

is for less than a flat-line outcome for revenue from property transaction taxation. No doubt that is how they will budget. We do know, however, that the Treasurer often produces a budget that ends up with greater revenue than predicted, allowing the Government to maintain and escalate its infrastructure projects.

There are many factors that play upon the constricting market, not the least being restricted lending, not so much in the wake of, but certainly influenced by, the Banking Royal Commission.

With so many factors impacting on lending and dampening down investment, resulting in reduced property taxes flowing to the Treasury coffers, the last thing that is needed is a restrictive regulatory environment. It is for this reason the REIV is urging the State Government to make changes to how the property sector is regulated. We need

I have spoken with the Department of Treasury and Finance this year and their forecast for the coming 18 months

something very different from what we have now.

Our industry needs to be regulated by a body that takes a balanced view of our industry and profession.

Currently, we are regulated by a body that by its very name and nature has a predilection towards consumerism.

This is not a criticism of their performance – it is an observation as to their impact.

This skewed focus is no longer appropriate given the headwinds we are facing. It has to concern the Government and the Treasurer that this misdirected focus could kill the goose that lays the property tax revenue egg.

… the true value of real estate is in providing infrastructure that grows our city, our suburbs and our state. We hold the economic levers and create the environment that fuels imagination, innovation and collaboration.

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Gil King – CEO REIV

CEO report Section head What we need is a regulatory environment that effectively and fairly regulates – while remaining cognisant of the need to not dampen the economic opportunities and enthusiasm.

What we need is a regulatory environment that effectively and fairly regulates – while remaining cognisant of the need to not dampen the economic opportunities and enthusiasm.

Is the answer a Property Commissioner as we have mooted, as have our colleagues from the REINSW, or is it something else?

Gil King Whatever it is, the real – CEO REIV estate profession deserves to be regulated by, and to have legislation and statutory rules drafted by, a body that promotes excellence in the business environment while protecting the interests of consumers. There is a balance that must be achieved that is not currently being met. A real estate professional need only to ring our current regulator for advice to quickly identify that they are

more likely than not going to be unable to answer their question.

Australian property. It is the time to listen to and partner with industry to successfully navigate these headwinds.

I often wonder how experienced in the real estate business those who conduct audits and inspections of office files and records really are. At the very least the regulator should have people within its department who are well versed on the challenges faced by those they regulate.

We are pivotal to sustainable growth and momentum. Real estate is associated with bold super-sized projects, impressive skylines and visual beauty and appeal.

It is where we live and who we are.

At the national level too, it is vital that political parties take the longer-term view and support sensible policies that sustain and stimulate growth and property transactions.

Now is not the time to be making changes that undermine certainty, confidence or incentives to invest in

Victorians, indeed Australians, love to read about that high-end property that sold for way over expectation; or the successful sale of property previously owned by a celebrity. Auctions are ‘street theatre’ in this state, indeed being the ‘Auction capital of Australia’. Property watching is a national pastime and has been for many decades.

However, the true value of real estate is in providing infrastructure that grows our cities, our suburbs and our state.

We hold the economic levers and create the environment that fuels imagination, innovation and collaboration.

Gil King CEO, REIV

THE ESTATE AGENT – APRIL 2019 | 7

Bulletin

Finding a nominee If a buyer is asking you to find a substitute buyer (nominee) to replace them on a contract of sale, use a General Service Authority code 012 on which you will need to describe the service being sought.

The buyer originally named in the contract is the client seeking your service, so will have to pay your fee when the service is performed. The price for the sale of the property remains as shown on the contract and a fee cannot be collected from the nominee, because you have not been appointed to act for them.

The buyer engaging you should also seek legal advice about documenting the nomination and dealing with the deposit.

Short-stay accommodation

RTA – Effective date likely to be 2020

Changes to the Owners Corporations Act affecting short-stay accommodation came into effect on February 1.

However, don’t get too excited, as the definition of short-stay accommodation is quite restrictive.

To be classified as such it must be for a maximum period of seven days and six nights in a Class 2 building under the Building Code of Australia. Class 2 buildings are apartment buildings but can also be single-storey attached dwellings with a common space below, such as a basement or carpark.

Late last year the Andrews Government passed the Residential Tenancies Act. The new Act is the most comprehensive change to residential tenancies in 20 years. It is a very complex piece of legislation.

It is very important to remember that the Act has not come into effect yet. This means the Residential Tenancies Act 1997 remains the law.

The Government will be working with REIV and other stakeholders to develop a range of regulations that sit alongside the Act and make it workable and understandable. This process has not started yet and will take some time. The Government has indicated that it expects this process could take up to 18 months, as such the new Act may not come into effect until as late as July 2020.

The REIV is working with the Government and Consumer Affairs Victoria to ensure this process is timely but also comprehensive – it’s important we get the regulations right. Remember, we are in the box seat and The Government once the regulations are will be working in place, we will provide training to members on with REIV and the changes to ensure other stakeholders that members have to develop a range accurate information.

of regulations that sit alongside the Act and make it workable and understandable.

UNSPLASH

8 | THE ESTATE AGENT – APRIL 2019

Bulletin

Melbourne to host 2019 Australasian Auctioneering Championships REIV is proud to host the 2019 Australasian Auctioneering Championships, in association with REIT. The top two senior contestants from New Zealand and each Australian state come together to compete for this prestigious title. Whether you are an auctioneer or not, this is a competition worth watching. The Championship will be held from October 22 to 24 at Melbourne’s Federation Square. The 2019 winner will be announced at the REIV Awards for Excellence on October 24 in the Palladium Ballroom at Crown.

Further details available shortly on reiv.com.au

Inter-School Auction Competition

Have a question?

Give us a call

Auctioneering skills are often visible early. If you know someone in high school who has what it takes to be a successful auctioneer, encourage them to enter the REIV Inter-School Auction competition.

This is not just a competition, it is an opportunity for young students to explore a new skill, gain confidence in public speaking, build their personality and possibly identify a career path. Experienced auctioneers will mentor and train the students as they prepare to compete. The top two contestants from the Victorian competition will also compete in the Australasian Schools Auctioneering Championship on October 24. Contact events@reiv.com.au to find out more.

The REIV Information Officers are a valuable source of guidance and advice on a range of real estate matters. When you have a question, whether it’s about legislation, best practice or just need some general guidance on any aspect of your business, our experienced REIV Information Officers are here to help.

To ensure your query is answered promptly, please have your membership number ready when you call our office for advice (or provide your number to staff who call on your behalf). This will allow our Information Officers to quickly access your member profile in order to assist you more efficiently. Members can call 03 9205 6666 between 9am–4:45pm on weekdays and speak with one of our knowledgeable REIV Officers.

When you have a question, whether it’s about legislation, best practice or just need some general guidance on any aspect of your business, our experienced REIV Information Officers are here to help.

Upskill to sell multi-unit developments As the volume of apartments in Melbourne continues to grow, we have developed a be-spoke training course focused on the knowledge required to sell properties with a potential for multi-unit developments.

Presented by trainer Michael Hall, this one-day professional development course focuses on the fundamentals of property development, specifically local multi-unit developments. This course is designed for Real Estate Practitioners & Industry Participants to enable them to understand this increasingly important aspect of Real Estate in Victoria.

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THE ESTATE AGENT – APRIL 2019 | 9

buying?

complete your property view. listings . data . details 10 | THE ESTATE AGENT – APRIL 2019

Policy & advocacy Our data release revealed that for the 2018 calendar year, Melbourne’s median house prices increased by 1.4% and units rose by 1.8%. Regional Victoria is a standout: achieving a 5% increase in median house prices and a 2.8% increase in units.

Effective & Fair Regulation As much as the people of Melbourne love their sport, this obsession is not just limited to athletic pursuits.

Under Glenn Stevens, the former Reserve Bank Governor, interest-ratewatching became a national spectator sport on the first Tuesday of every month. In the past couple of years, this pastime has gravitated to propertywatching with a focus on median house prices and clearance rates.

Newspaper headlines are screaming that the property bubble has burst and in the wake of the Banking Royal Commission it is only going to get worse. This is only exacerbated by the looming Federal Election and the uncertainty that is creating.

While it is tougher, it is not all doom and gloom. Much of the commentary is nationally focused and our local perspective is being swallowed up by the doomsday-ism. It is tougher and it is likely to get tougher still. But what we must be careful of is that property outcomes do not derive from self-fulfilling prophecies.

The REIV does not forecast – but it does report – and it reports accurately. We have just completed a comparative analysis of our ‘HERE & NOW’ data against merged data from the later-released Valuer General’s office. The accuracy gives us great comfort that our median house prices are not just accurate, but timely – timely as in, it just happened.

Despite hearing every day that our property market has come off the boil, with weakening sentiment and restricted borrowing we refer to our data – based on actual sales of actual properties by our Members. Yes, the volume has dropped but the medians went up – not down in 2018.

There is one thing that most commentators can agree on: Victoria’s property market is still comparatively sound. Our economic momentum continues to be robust and that will propel real estate Our economic across all sectors. momentum The secret to our continues to be success rests on robust and that relatively robust fundamentals. will propel real

estate across all sectors. The secret to our success rests on relatively robust fundamentals.

We continue to experience solid population growth: Melbourne will

ISTOCK

THE ESTATE AGENT – APRIL 2019 | 11

Policy & advocacy reach five million by the end of this year and overtake Sydney in the next 15 years.

Melbourne’s reputation as one of the world’s most livable cities is not just a title – it is a commodity that enables Melbourne and Victoria to sell itself on the world stage.

We continue to experience solid population growth: Melbourne will reach five million by the end of this year and overtake Sydney in the next 15 years.

Melbourne is – growing as fast as we did during the Gold Rush. Consider the civic projects built back then: Parliament House, Exhibition Buildings, Melbourne Town Hall, our world heritage-listed parks, our road and rail networks. We seized those opportunities and built for future generations.

It is our industry that helps fuel the growth and the infrastructure by way of land tax, stamp duty, council rates etc.

Property taxes account for 47% of the Victorian Government’s income from tax. 14 new property taxes introduced in just the last three years. It is no secret that this revenue helps fund new roads, schools, hospitals and community facilities.

It’s in this context that the REIV is advocating for 12 | THE ESTATE AGENT – APRIL 2019

ABOVE Melbourne is regularly rated as one of the most livable cities in the world.

RIGHT: More than $100 billion worth of new roads, rail and other infrastructure is slated for Victoria.

a Property Services Commissioner who could take a macroeconomic view of the economy. The Commissioner would advise government on strategies to reduce reliance on property taxes, Melbourne is impact of legislation ranked in the like the Residential top 25 cities in Tenancies Act, review the world for planning regulations to bolster residential and Direct Commercial commercial developments Real Estate across Metropolitan Investment and Melbourne and give due top 3 in the world consideration to reducing the financial burdens on as a destination property owners. for international

students. And when they come here, 50% of them reside in the CBD. This is worth $11 billion to the Victorian economy.

In 2018 alone, this led to $8.5 billion in commercial property investment.

Land tax and stamp duty are forecast to continue increasing at rates well above CPI, with the thresholds the same since 2008-09 when property prices were much lower.

A more efficient tax system will have positive flow-on effects for our economy; it will make housing more affordable, ensure Victoria attracts foreign investment, unlock productivity, create jobs and provide a fairer revenue base for Government.

ISTOCK

History repeats! According to a recent report by Deloitte Access Economics over $100 billion worth of new roads, rail lines, hospitals and other infrastructure is slated for Victoria. And the private sector is matching this with 50 projects underway, valued at $13.6 billion and a further $22.4 billion in the pipeline.

UNSPLASH

Melbourne is ranked in the top 25 cities in the world for Direct Commercial Real Estate Investment and top 3 in the world as a destination for international students. And when they come here, 50% of them reside in the CBD. This is worth $11 billion to the Victorian economy. In 2018 alone, this led to $8.5 billion in commercial property investment.

The REIV is engaged in discussions with the Victorian Government around reducing their reliance on these property taxes, particularly land tax.

What we need is a regulatory environment that effectively and fairly regulates – while remaining cognisant of the need to NOT dampen the economic opportunities and enthusiasm.

The REIV’s 2018 State Election Platform (reiv.com.au/electionplatform) outlines our policy priorities and is a live document for Members to review.

At the national level too, it is vital that political parties take the longerterm view and support policies that sustain and stimulate growth and property transactions.

Now is not the time to be making changes that undermine certainty, confidence or incentives to invest in Australian property. It is the time to listen to and partner with industry to successfully navigate these headwinds and create the environment that fuels imagination, innovation and collaboration.

SIGNED, SEALED AND DELIVERED. now available on VicForms.

• Tablet friendly layout to create and edit documents on the go • Email documents directly to your client through VicForms • Get digital signatures • Complete and file documents Vicforms is a multi-user system that allows more than one user in your agency to access the portal at any one time. Only pay for usage, no set up or subscription fees.

Vicforms is the best way to ensure that you always have access to the most up-to-date REIV forms and authorities.

Commencing with the Residential Tenancy Agreement, digital signatures will be rolled out on all VicForms.

Contact vicforms@reiv.com.au to get started.

THE ESTATE AGENT – APRIL 2019 | 13

In the media Success: Regional media coverage of REIV data was widespread.

REIV in the Media 3AW, Herald Sun, Leader and regional publications quote REIV data

14 | THE ESTATE AGENT – APRIL 2019

In the media

2019 started with a bang. While the REIV is regularly quoted in the media, the release of our December 2018 quarterly median data, which included an analysis of the 2018 calendar year, secured significant and widespread media coverage.

Our data revealed that Melbourne’s median house price increased 1.4 per cent in 2018.

The Herald Sun story, titled ‘Shock house rise’ highlighted the REIV medians and commentary by President Robyn Waters.

The positive results for Regional Victoria headlined as ‘Bush boom as people leave city’. Both these stories alone were read by almost 700,000 people.

The story piqued the interest of 3AW’s Ross and John (aka the ‘Brekky Boys’) who interviewed Robyn about the REIV’s data and the Victorian property market.

Regional media coverage was widespread on the back of strong market performance as evident from the “Moving Up” story on the front page of the Ballarat Courier, page three of the Bendigo Advertiser and many others.

The Leader newspaper network spread the word through localised articles using our data and quoting Robyn in Mt Martha, Craigieburn, Whittlesea, Croydon, Langwarrin, Thornbury, Tarneit, Point Cook, Hoppers Crossing, Sunbury, Carrum Downs, Brunswick West and Frankston.

Our analysis on the price differential inside and just outside popular metropolitan publicschool zones is used every year across a range of publications.

Herald Sun led with the story on Saturday, 26 January followed by the Leader and several online publications.

In January alone, REIV spokespeople featured on ABC Radio Melbourne’s Breakfast program, WIN TV News in Bendigo, Ballarat, Gippsland and Shepparton and Southern Cross Ballarat.

Our analysis on the price differential inside and just outside popular metropolitan public-school zones is used every year across a range of publications.

Sales results reported by REIV Members provide the foundation for our market commentary. Members can access the REIV market analysis and the latest media coverage on reiv.com.au.

Since December 2018, we have reached an audience of 8.5 million people, which equates to an advertising equivalent spend of almost $1 million.

THE ESTATE AGENT – APRIL 2019 | 15

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Cover story

Choose a Member That’s the message and the mantra!

In a dynamic and competitive industry like real estate, REIV supports Members to constantly enhance their professional excellence which in turn benefits the communities they work within.

Instagram and Twitter, and become involved with the campaign.

relevant services that the user has identified.

Over time, we will include additional media such as radio.

We are excited to launch our promotion campaign to educate and encourage consumers to choose an REIV Member.

We urge all Members to participate and spread the message.

The decision

The search for a residential agent is powered by sales data provided to the REIV. You do not need to be a PropertyData subscriber to report your results. Results returned from this search will only include current REIV member agencies who have recorded selling the user-defined property type in the relevant suburb.

While the promotion will urge people to choose an REIV Member for their next real estate transaction, it is important that consumers have a simple informative tool to help them make that decision.

As such, the new online REIV Member Search tool assists users in identifying and connecting with an REIV Member Agency and/or individual based on criteria they define.

REIV Members are well equipped with the right knowledge, resources and tools and to give their clients the right professional advice and service to protect their interests.

When someone REIV Members chooses an REIV Member, they choose are well equipped a professional who has with the right completed the required knowledge, training; undertakes resources and continuing professional development training; is tools and to give covered by professional their clients the indemnity insurance right professional and; importantly is advice and service required to follow REIV guidelines to always act to protect their ethically, honestly and interests. fairly.

This is “The Difference” an REIV Member brings to a property transaction. It is what makes an REIV Member unique.

The promotion Advertisements will appear in Newscorp publications across Victoria, complemented with digital advertising across a range of websites. Some outdoor billboard advertising will also be placed.

You should follow the REIV social media updates on LinkedIn, Facebook,

Our objective is to showcase the expertise and experience of all our Members, helping users make informed decisions. All current REIV Members are listed on the website. The site presents a shortlist of Members who best match the user’s requirements.

Unlike other online agent search services, the REIV member search is an objective, data driven tool.

The Member search by sales experience is built on sales data reported to REIV or PropertyData (PropertyData is a wholly owned subsidiary of the REIV).

Please note, this is not an agent rating system and no referral fees will be charged to Members receiving referrals or leads from the REIV.

Encourage your team to become individual REIV members, giving them a greater chance to build their profile in a competitive market.

To best position yourself and your agency: • Make sure you review and update your profile information with the REIV. Members can login to the REIV website to update their details.

• Ensure that your sales results are reported to PropertyData in a timely manner. Reporting of results can be automated to make sure that your reporting is always up to date. Contact us to set this is up today.

• Link to your REIV profile page from your website and other electronic communication to let your clients and prospects recognise your membership.

Each Agency and Individual Member has a dedicated profile page on reiv.com.au giving them equal opportunity to showcase their expertise • Position your Agency Membership front and centre – in your office, on your website, your sale/ lease boards, brochures and more

Visit reiv.com.au/campaign for more information. Member login required.

Next steps Please ensure that your Member profile is up to date as the system will only shortlist Members who provide the THE ESTATE AGENT – APRIL 2019 | 17

Best practice are detrimental issues, silence as to a property’s history may be sufficient grounds for a purchaser or tenant to claim misleading and deceptive conduct.

This is particularly so if an agent fails to correct a statement that may lead that person into error. Subsequently, an agent may need to be circumspect in the questions they ask their client as to the history of a property.

Duty of disclosure – What does the law say?

When selling a property, a vendor is required to disclose certain information which is prescribed for inclusion in a section 32 statement.

The Legal Position – Rentals Currently, there are no positive obligations under the Residential Tenancies Act 1997 (‘RTA’) for agents to disclose stigmatic or similar information about a property.

Dan Flynn, Mia Chong and Jordana Cawood Whitelaw Flynn Lawyers

For a landlord leasing a residential property, there are currently no legislative requirements for what is required to be disclosed to a prospective tenant.

Traditionally, the onus has been placed on a purchaser or tenant to make all necessary inquiries regarding a property before signing a contract of sale or tenancy agreement.

Property with a traumatic or chequered history, such as a murder or having been used as a drug lab (“stigmatised property”), causes dilemmas for agents in so far as what must be disclosed to a purchaser or tenant. Such a characterisation does not involve a physical defect or a defect as to title

In September last year, the Victorian Parliament passed the Residential Tenancies Amendment Bill 2018, which seeks to make significant amendments to the RTA, including (among others) the introduction of a new division titled “Disclosures and representations prior to entering into residential rental agreements”.

which would require disclosure under the relevant statutes. The property, however, may be stigmatised by some moral, psychological or other uneasiness to a purchaser or tenant.

Australian Consumer Law and Regulations

1 RTA pre-contractual disclosure requirements (new section 30D) A landlord or their agent will be required to disclose certain information prior to entering into a residential tenancy agreement, such as:

Under the Australian Consumer Law (‘ACL’) there are general duties for agents in Victoria not to ‘mislead or deceive’. Further, under the Estate Agents (Professional Conduct) Regulations 2018 (‘Regulations’), agents have an obligation to “act fairly, honestly, in good faith and to the best of their knowledge and ability”.

a) If the landlord is in the process of selling the rental property; b) If a mortgagee has commenced legal proceedings for possession of the rented premises; c) I f the landlord is not the owner of the rental property, that the landlord has a right to lease out the premises; d) If the rented premises are supplied with electricity from an embedded electricity network, the prescribed details of the operator of the network; and e) Any other prescribed information in relation to the rented premises.

In addition to an agent’s obligation to not actively mislead or deceive, if there

At this point in time, the legislation does not provide any further clarification as to whether stigmatised property ought to be disclosed.

UNSPLASH

A property with a chequered history, such as drug connections, causes dilemmas for agents.

18 | THE ESTATE AGENT – APRIL 2019

2 Misleading and deceptive conduct A new section (30E) in the RTA will penalise agents for inducing a person to enter into a tenancy agreement by making “false or misleading representations” concerning:

Best practice a) The landlord’s interest in the land; b) The rent payable under the lease agreement; c) The location and characteristics of the premises; d) The use of the premises; and e) The existence or availability of facilities associated with the premises.

This section is in addition to an agent’s obligations under the ACL and will apply to landlords.

Property with a traumatic or chequered history, such as a murder or having been used as a drug lab (“stigmatised property”), causes dilemmas for agents in so far as what must be disclosed to a purchaser or tenant.

The reforms are expected to come into effect progressively and commence by July 2020.

Once in force, agents will be required to take a more active role in disclosing information about residential rental properties to a tenant prior to the signing of a rental agreement.

The Legal Position – Sales In Victoria, the disclosure requirements for a vendor, and by extension an agent, are largely covered by statute. Information that is covered by section 32 of the Sale of Land Act 1962 (Vic) must be disclosed to a prospective purchaser.

However, the statutory provisions do not extend to stigmatised property or past property use. Further, the Victorian courts are yet to explore the circumstances of when an agent is required to disclose the chequered history of a property.

As with rentals, it appears that the duty of disclosure regarding drug use and stigmatised property falls on an agent’s obligations under the ACL and the

Regulations. Agents therefore ought to be cautious in their dealings with potential purchasers and what information they should disclose in communications, as well as the information they seek from vendor clients.

Conclusion The prevailing view in Victoria appears to be that, in addition to the statutory obligations for both rentals and sales, an agent ought to disclose material facts which are known, if a purchaser or tenant makes a direct inquiry as to a particular matter.

Agents should carefully consider and balance their obligations under the ACL in determining whether the history of a particular property warrants disclosure as well as their obligation to act in the best interests of the vendor or landlord.

As a general rule, agents, whether dealing with rentals or sales, should take the more cautious approach and disclose material facts about a property.

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THE ESTATE AGENT – APRIL 2019 | 19

Best practice

What are we talking about?

Jim Lourandos & David Dundas REIV Information Officers

REIV Information Officers David Dundas and Jim Lourandos address some of the current common questions from Members.

Can I employ an Agent’s Representative as a contractor under their ABN? A: The Australian Taxation Office and Fair Work Australia have clear guidelines for deciding whether a person is an employee or a contractor. Among other differences, they state that an employee is not operating independently of the business by which they have been engaged. A contractor on the other hand is operating their own business independently of the business by which they have been engaged.

Section 12 of the Estate Agents Act states that an individual or a corporation cannot do real estate work unless they are a licensed estate agent.

Section 47AC of the Estate Agents Act states that in determining the estimated selling price, the agent must take account of the sale prices of three comparable properties that they reasonably consider are most comparable, having regard to: a) The standard and condition of the properties; b) The location of the properties; c) The dates on which the properties were sold; and d) any guidelines issued by the Director.

I am selling a rented property and the tenant is trying to prevent me from having OFIs, what do I do?

A: Section 86 of the RTA states that the landlord’s agent has the right to enter rented premises together with any A contractor is not an employee, and an persons who are necessary to achieve individual cannot do real the purpose of the entry estate work unless they at a time agreed by the Compensation has are licensed. An Agent’s tenant, or for a purpose been awarded to Representative does not set out in Section 86, if have a licence, so cannot at least 24 hours’ notice tenants in some do real estate work as is given. cases where open a contractor under their for inspections ABN. One of the specified have been reasons is that the premises are to be sold I cannot find conducted without and entry is required to comparable sales in the agreement of show them to a prospective the right price range, the tenant. buyer. The critical point what should I do? here is that the Act states “a prospective buyer”, A: This is a case of not a group of unrelated mistakenly putting the prospective buyers as cart before the horse. is potentially the case with an open for Comparable residential properties need to inspection. VCAT has interpreted this be searched for to arrive at an estimate, to mean one buyer at a time by rather than arriving at an estimate and appointment, not a group of unrelated then seeking properties that sold for a potential buyers attending during the similar amount.

20 | THE ESTATE AGENT – APRIL 2019

advertised timeframe of an open for inspection. Compensation has been awarded to tenants in some cases where open for inspections have been conducted without the agreement of the tenant.

Best practice

The current provisions in the Act must be adhered to and often OFIs can be negotiated as a way of minimising the number of disruptions to the tenant’s peaceful enjoyment of the property.

Share house – one of the tenants wants to leave – what do I do?

A: A share house is a term often used to describe a tenancy where the tenants are two or more unrelated and relatively independent people, where every tenant signs the lease and all tenants are equally responsible for paying the rent and taking care of the property.

If one of the tenants is to leave then the

tenancy agreement must be assigned to a new combination of tenants. Section 81 of the RTA states that the landlord’s written consent must be obtained, but the landlord cannot unreasonably withhold consent.

Members can access the REIV Information Service during business hours on 03 9205 6666.

Although it is not explicit in the Act, the remaining tenants also need to agree to the assignment. If the departing tenant does not obtain the agreement of all other parties, they will remain a named co-tenant and will be

jointly responsible for any damage, even if no longer living at the property.

Once all parties to the tenancy agreement have consented, a tenant transfer form should be sent to the RTBA. The tenancy agreement should be updated and signed by the incoming tenant, with alterations initialled and dated by all interested parties.

The house hasn’t been sold during the exclusive authority period and the vendor is refusing to pay the advertising bill. What can I do?

A: A sale authority says the marketing expenses as shown on the authority are payable either on signing the authority or on written request.

When listing a property, try to get payment (or part payment) upfront for the agreed marketing expenses. Do not tell the vendor the marketing expenses can be paid when the property is sold, as this is a misrepresentation of the terms of the authority, and in addition, the property may never be sold.

Send an invoice to the vendor including the date by which payment is due. If the debt is not paid, follow your debt recovery process, including sending appropriate reminders before possibly engaging a debt collection agency.

ISTOCK

The current provisions in the Act must be adhered to and often OFIs can be negotiated as a way of minimising the number of disruptions to the tenant’s peaceful enjoyment of the property.

Please note: This is general information and should not be treated as a substitute for reading legislation, regulations and official guidelines, or for seeking legal advice where necessary.

THE ESTATE AGENT – APRIL 2019 | 21

2019 MELBOURNE 22-24 OCTOBER FEDERATION SQUARE Further details coming soon.

Best practice Section head

Let’s give a big shout-out1 to Anne Black and Owners Corporations OC1 and OC3 POS539033E for their work in 2018.

Thanks to Ms Black’s dogged persistence2 and the OC’s cussedness, the extent to which the Equal Opportunity Act 2010 (EO Act) can impact owners’ corporations is plain for all to see.

Ms Black has an apartment in the building where the two OCs are responsible for the common property.

Unfortunately, in 2015 she developed disabilities. Her mobility is now severely hampered. She can could no longer easily use or enjoy the facilities on the common property for which she pays OC fees.

As she’s disabled, Ms Black asked the OC to make alterations to the common property so she could access the building independently and enjoy the services they provided. Her requests were fobbed off.

They didn’t provide services to her and alterations weren’t their responsibility, they said. But if she paid, she could make the alterations herself.

Ms Black wasn’t prepared to do that.

Instead, she took the OCs to VCAT. No doubt it was a shock for them to learn she was relying on the EO Act to enforce her rights as someone with disabilities.

In February, a VCAT senior member made important findings in her favour. The OCs provided services to her for the purposes of the EO Act. And the building’s compliance with applicable building codes, at the time it was constructed, did not absolve the OCs for fobbing off her requests for alterations and thus discriminating against her on the grounds of her disabilities.

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Anne Black’s saga a wake-up call for owners’ corporations

short-shrift from the judge, who said “I agree with the senior member’s analysis” and “equal opportunity statutes are remedial legislation … to be given a beneficial, liberal interpretation … the EO Act should generally be interpreted to give the widest possible effect to provisions that prohibit discrimination and promote equality”.3

In November it was back to VCAT to determine the alterations. The senior member emphasised the EO Act imposes a positive obligation on service providers to make “reasonable adjustments to accommodate the needs of persons with a disability … this applies to owners As she’s disabled, corporations providing services.”4 The OCs had Ms Black asked to consider alterations the OC to make necessary to allow Ms alterations to Black to “participate in or the common benefit from the service”5 they provided and if the property so alterations were reasonable she could the OCs had to make them.

access the building independently.

The senior member undertook a detailed review of Ms Black’s and the OCs Peter Lowenstern – Corporate circumstances, the proposed Solictor, REIV alterations, concluded the alterations were reasonable and ordered the OCs spend Undeterred, in May the OCs went to the $42,000 on works. Ms Black was also Supreme Court to contest VCAT’s finding awarded $10,000 compensation.

they provided services to Ms Black for the purposes of the OE Act. They got

1 “shout-out”: noun informal, a mention, credit or greeting – Oxford Living Dictionaries.

2 Between February and December 2018 Ms Black received three rulings in her favour. Two at VCAT and one in the Victorian Supreme Court.

3 Owners Corporation OC1-POS539033E v Black: [2018] VSC 337 (Richards J.).

4 Black v Owners Corporation OC1-POS539033E: [2018] VCAT 2014 (B. Steele SM).

5 Ibid, paras 16 & 17.

THE ESTATE AGENT – APRIL 2019 | 23

Data insights

Auctions – are they still effective in the current market? private sales comprise the majority of property transactions in Victoria (≈79 per cent of sales in the past five years).

Examining auction sales as a proportion of total sales can give some muchneeded perspective to the picture. As we can see from Figure 2, barring the record year of 2017, the trend of auction sales as a proportion of total sales (both auction sales and private sales) has been remarkably consistent in recent years.

In many parts of Victoria, we have seen a reduction in auction clearance rates throughout 2018 – so what does this mean for auctions as a method of sale and for the wider property market? We use our historical data to analyse auction trends in Victoria over the past 10 years.

Are auctions still a popular method of sale? How have expectations and results changed over time?

First off, let’s take a look at clearance rates over the past 10 years. Refer Figure 1, clearance rates had been steadily rising since 2011, with a peak in 2016/17, before dropping again to 2012 levels in 2018.

While sales volumes dropped in 2018, the proportion of properties selling by auction was consistent with trends until 2017.

Breaking this down further, let’s consider any significant trends in particular regions, i.e. inner, middle and outer Melbourne, and regional Victoria (Figure 4). Although the proportion of auction sales in 2018 was lower than in 2017, they were higher than in any

As a measure of buyer sentiment, clearance rates over the past six months have worried some people, but it’s also important to view auction sales as a proportion of total sales. Remember that

90%

75%

75%

2015

2016

2017

60%

73%

60%

59%

56%

70%

69%

71%

80%

81%

FIGURE 1 CLEARANCE RATE BY YEAR, VICTORIA

70%

Auction clearance rates are an important measure that gives us an insight into the property market and buyer sentiment over a weekend. But does it give us the complete picture of the market?

50% 40% 30% 20% 10% 0% 2009

24 | THE ESTATE AGENT – APRIL 2019

2010

2011

2012

2013

2014

2018

Data insights Section head

other year before that. 2017 has been acknowledged as a year of significant growth in the Victorian property market.

Although 2018 trended lower in overall sales, the proportion of sales by auction was higher than the previous 10 years with the exception of 2017.

FIGURE 2 PROPORTION OF AUCTION VS PRIVATE SALES

100% 90% 80% 70%

Auction sales

50%

Private sales

2014

2015

2016

21% 79%

2013

24% 76%

2012

21% 79%

2011

20% 80%

10%

19% 83%

20%

17% 83%

14% 86%

18% 82%

30%

14% 86%

40%

14% 86%

Figure 3: In fact, when comparing 2015 (prior to the highs of 2016/17) and 2018, we see a 7.4 percentage point increase in auction sale proportion in inner Melbourne (i.e. 29.5 per cent to 36.9 per cent), 3.4 percentage points in middle Melbourne, and 4.0 percentage points in outer Melbourne.

0% 2009

FIGURE 3 8.0% 2018 vs 2015 PERCENTAGE CHANGE 7.0% IN PROPORTION OF 6.0% SALES VIA AUCTION

2010

2017

2018

7.4%

5.0%

3.0%

Once vendors adjust to the new reality of a buyers’ market, we would expect clearance rates to start rising once again.

Refer to the REIV RMX for a better perspective on price trends at reiv.com.au/rmx.

4.0%

4.0% 3.4%

2.0% 1.0%

0.8%

Rather than this being the beginning of the end of the auction market in Victoria, the reduced clearance rates appear to be the result of an overall reduction in sales volume. The number of auction sales as a proportion of total sales is consistent with the trend in recent years.

FIGURE 4 AUCTION AS A PERCENTAGE OF TOTAL SALES; INNER, MIDDLE, OUTER MELBOURNE AND REGIONAL VICTORIA

60%

0.0% INNER

OUTER

MIDDLE

REGIONAL

43% 40% 38%

39% 37%

37% 34%

34%

34% 32%

29%

31%

25%

30%

30% 26%

28%

25%

25%

28%

INNER 18%

MIDDLE

15%

OUTER

13%

11% 7%

REGIONAL 4%

4%

2%

2009

2010

7% 5%

5%

3%

3%

2011

2012

4%

2013

9% 4%

2014

5%

4%

2015

2016

6%

2017

5%

2018

THE ESTATE AGENT – APRIL 2019 | 25

2019

AWARDS FOR EXCELLENCE Criteria Available Submissions Open Commercial & Industrial Marketing Awards Awards Gala

Find out more at

reiv.com.au/awards 26 | THE ESTATE AGENT – APRIL 2019

20 May 2019 1 July 2019 12 September 2019

24 October 2019

Data insights Section head

Integrated, current and comprehensive planning data PropertyData is now integrated with a brandnew, reliable and robust mapping solution.

Replacing MapIT, the new system draws on Google Maps, Vicmap and ABS data to deliver a custom integrated solution that provides a strong base for several additional features to be rolled out in the coming months.

PropertyData’s new mapping system draws on Google Maps, Vicmap and ABS data.

Subscribers can now view planning information, including zoning and overlays as well as basic land area information for properties, all within the PropertyData portal. Reports can be generated within the system, incorporating map imagery for the target property and the surrounding area.

The PropertyData portal gives subscribers access to planning information, including zoning and overlays.

To celebrate this advancement, PropertyData is offering 12-month subscriptions for the price of 10* (i.e. two months free) if you subscribe before April 30, 2019. Contact us at support@propertydata.com.au

Over the coming months an improved map search feature will give you the ability to refine sales searches directly from the map view.

* Offer valid for new subscriptions for a minimum 12-month period. Discount will be applied after completion and payment of 10-month subscription. Offer closes at 5pm on April 30, 2019.

THE ESTATE AGENT – APRIL 2019 | 27

Learning & Development

Industry focuses on risk management and upskilling for growth Managing and mitigating agency risk has become a key focus for estate agents, as is evident by the doubling of students in the REIV training course on Agency and Risk. Since 2015/16 we have seen attendance numbers in these courses grow by 95.6Â per cent, the most significant growth in any one training topic over the period.

This is no surprise though, given the legislative changes that have occurred over the past two years. This is a positive reflection on the industry, it shows a willingness from estate agents to keep up to date and maintain professionalism as well as protecting the consumer.

Recognition must go to Jim Lourandos and David Dundas, the experienced REIV Information Officers, who review and update the content of these programs.

The uptake of training courses is a great indicator of the trends in the real estate industry.

The current key areas of interest and learning at the REIV, in addition to Agency Risk, are Commercial Property Management, Owners Corporation Management and Residential Property Management (in that order).

While Owners Corporation and Commercial Property Management are important growth areas, there is limited information provided in the most common of the required estate agents education course, the CPP40307Certificate IV in Property Services

We are pleased with the increasing takeup of ongoing training by our members.

Over the past two years the REIV has delivered Continuing Professional Over the past two Development training years, the Owners courses to over 3100 real Corporation and estate agents. Course Commercial duration can range from a half day to three days, Property depending on the topic Management being addressed.

(Real Estate) course.

As these areas of the industry continue to grow, agents are clearly keen to increase their knowledge and better equip themselves for proficient practice. Over the past two years, the courses have Owners Corporation and grown by more Individual members Commercial Property can access these courses Management courses than 45 per cent. at significantly discounted have grown by more rates. Please login with than 45 per cent. The your membership details REIV training team is when you book your highly appreciative of next training course. Where numbers are work done by some of our members to viable, agencies can also take advantage help refine and redevelop the courses – of our in-house delivery option, where Kate Yeowart and Adam Mikkelsen for Owners Corporation, and Wendy Thomson REIV trainers can deliver an existing or tailored program at your office. and Marni Lawson for our Commercial Property Management courses. Their contribution has meant that we have outstanding and highly regarded programs.

With continuing focus on improving finance management skills amongst agents, we continue to work closely with Consumer Affairs Victoria. Through

If you would like to join the REIV as a trainer, please contact Matt Griffin on mgriffin@reiv.com.au 28 | THE ESTATE AGENT – APRIL 2019

discussions with key stakeholders and with their support, we have also developed and launched a Trust Accounting Refresher program. Bob Commons worked tirelessly on this program and will continue to deliver and refine the program to become a staple of our CPD calendar.

Learning & Development Section head CPD Course Calendar AUCTION MAY

10

9:00am 5:00pm

Introduction to Auctioneering

JUNE

7

9:00am 5:00pm

Advanced Auctioneering

JULY

19

9:00am 5:00pm

Introduction to Auctioneering

AGENCY & RISK 3

9:00am 12:30pm

Agency & Risk - Residential Property Sales Documentation

JULY

26

9:00am 12:30pm

Agency & Risk - Residential Property Sales Documentation

ISTOCK

MAY

COMMERCIAL PROPERTY MANAGEMENT (CONTINUED) BUSINESS BROKING APRIL 11

2 Days

Business Broking Fundamentals

JULY

2 Days

Business Broking Fundamentals

11

COMMERCIAL PROPERTY SALES MAY

22

9:00am 5:00pm

Commercial Property Sales Documentation and Processes

JULY

24

1:30pm 5:00pm

The Agent’s Role in Commercial Lease Documentation

31

9:00am 5:00pm

Commercial Property Management Fundamentals

OWNERS CORPORATION 9:00am 5:00pm

Introduction to Owners Corporation Management

15

9:00am 5:00pm

Intermediate Owners Corporation Management

3

9:00am 5:00pm

Advanced Owners Corporation Management

17

9:00am 5:00pm

Introduction to Owners Corporation Management

1

9:00am 5:00pm

Intermediate Owners Corporation Management

APRIL 1

COMMERCIAL PROPERTY MANAGEMENT APRIL 24

9:00am 5:00pm

Leasing Commercial Property – Risks and Legal Obligations

30

9:00am 5:00pm

Commercial Property Management Fundamentals

1

9:00am 5:00pm

Commercial Property Management- Lease Administration

JULY

15

9:00am 5:00pm

Commercial Property Management Fundamentals

RESIDENTIAL PROPERTY MANAGEMENT

29

9:00am 5:00pm

Commercial Property Management - Rent Reviews

APRIL 23

9:00am 5:00pm

Intermediate Residential Property Management

29

1:30pm 5:00pm

Commercial Property Management Options and Renewals of Leases

MAY

6

3 Days

Job Ready - Residential Property Management

5

9:00am 12:30pm

Essential Safety Measures for Commercial Property Managers

21

9:00am 5:00pm

Advanced Residential Property Management

The Agent’s Role in Commercial Lease Documentation

23

5

1:30pm 5:00pm

9:00am 5:00pm

Challenging Situations in Residential Property Management

4

9:00am 5:00pm

Commercial Property Management Fundamentals

9:00am 12:30pm

Residential Property Management - Tips & Insights

12

Preparing For and Presenting at VCAT

3

9:00am 5:00pm

Commercial Property Management- Lease Administration

9:00am 5:00pm

16

9:00am 5:00pm

Intermediate Residential Property Management

17

9:00am 12:30pm

Commercial Property Management - Rent Reviews

17

1:30pm 5:00pm

Commercial Property Management Options and Renewals of Leases

APRIL 8

3 Days

Job Ready Residential Property Sales

24

9:00am 12:30pm

Essential Safety Measures for Commercial Property Managers

JUNE

9:00am 5:00pm

Multi-Unit Development - Sales Fundamentals

MAY

JUNE

19 JULY

JUNE

JUNE

JULY

RESIDENTIAL PROPERTY SALES

28

THE ESTATE AGENT – APRIL 2019 | 29

Learning & Development

‘Knowledge is key’ Employers and employees discuss unlocking the team potential I began my real estate career two weeks after I graduated from high school. Moving straight from secondary school it was important for me to still feel a sense of achievement, so enrolling in this course meant that I had something to work towards and something to push me out of my comfort zone.

MADELINE FRY – Trainee, Certificate IV in Property Services (Real Estate) First National Real Estate – Ararat Property Management Leasing Assistant

I really enjoyed the fact that the course covered most aspects of the real estate industry, rather than having a sole focus on one.

Finishing the course and receiving my Certificate IV in Property Services has been so valuable to me. My director has offered me an ongoing position this year, promoting me to the position of Property Management Leasing Assistant.

When I began work, I was employed as an Assistant to

the Property Management, Sales and Administration areas of the business. I am extremely thankful that I was offered an ongoing full-time position particularly as it is something that I love. In the coming years I would like to become a Property Manager or be in a Sales Administration role. I have worked in all areas of the business including Reception, Sales, Property Management, Administration and Office Management assisting the Business Manager with important aspects of Finance,

My story … I’ve had a few “sea changes” in my professional life.

Starting out as an Intensive Care Nurse, then in management roles, renovating the odd house or two; even a Property Stylist.

Some six years ago, I was fortunate that one of the Directors at Century 21 was prepared to give a “mature person” some work experience and I’ve never looked back since.

VIVIAN HUGHES – Trainee, Certificate IV in Property Services (Real Estate) Century 21 on Centre – Bentleigh General Manager – Property Management Department

I have a strong belief in the importance of professional development and in challenging yourself to improve what you do and how you do it. It seemed a natural progression to undertake the Certificate IV in Property Services to develop professionally.

Working full time with family and other commitments and then trying to throw study into the mix; the REIV Traineeship Program was perfect – it provided the flexibility and support I needed.

In reality, it didn’t quiet feel like study, the subject material was interesting, there was lots to learn and the case studies

30 | THE ESTATE AGENT – APRIL 2019

provided real-life examples.

More importantly, the study complemented my work and many a discussion was had with the Directors on the finer points of what happens in sales. I really looked forward to the trainer coming to the workplace – we would have some great discussions about all sorts of real estate issues.

I’m sure the trainer stayed longer than she needed too! I also knew if I needed a hand with anything, the trainer and the staff at the REIV were there to help.

One of the most challenging aspects was staying focused on getting the course work completed. I would often find myself so interested in the

Trust Accounting and Regulatory Compliance.

I would and have recommended the REIV traineeship program to close friends and family, as well as anyone who is considering a career in real estate. The support from the team at the REIV has been fantastic, they are great to work with and very professional in their dealings with the employer and me as an employee. Not only have I completed my traineeship, but I have also now attained my full licence.

It has allowed me to learn technical industry specific skills, gain valuable experience and grow in confidence.

topic I would start reading various Acts, or other sources of information. To be fair though, there was a certain amount of personal discipline and routine that had to be established to complete the course work. I also found tea, biscuits and chocolate very helpful!! At the start of each module I would set goals and dates to complete the course work and at the end of each module, I would take a little time out and treat myself.

Now that I’ve completed the Certificate IV in Property Services, I am looking forward to getting my Real Estate Agents’ Licence. From a practical aspect, in my role as the Department Head at Century 21, I’m already using what I’ve learnt and I have an added confidence in the service I provide.

Learning & Development Section head The benefit that this training program gave us was knowledge.

SAMANTHA BARTLETT Stockdale & Leggo – Croydon General Manager

First up was a 19-year-old receptionist. Although she had some understanding of real estate, this program gave her valuable knowledge of what other parts of the business were doing, what was acceptable in property management and what needed to be questioned.

Her role in the business became stronger.

Our Director of First Impressions and Sales Support, Jess, found that the training gave her the confidence to do her job well. She became the ‘go to’ person as she knew

what she was doing across all aspects of the business.

Along the journey Jess asked questions in the office which sparked a mini learning moment for all staff, as talking about their experiences reminded others of what was current in the industry.

It built great rapport in the office and helped with team empowerment.

Knowledge is power and this was a great opportunity for those that would not necessarily continue to get their full licence without this

One of my team members was interested in completing his full license, so we contacted the REIV and a representative came out and explained to both myself and the staff member just what the traineeship entailed.

LYNETTE SUTHERLAND

Having Terrence complete his full license course will benefit the business and benefits Terrence in his

training program. It is a great opportunity for those that may have struggled financially to make this happen.

As a manager, I feel very confident that all members of my staff understand what needs to be done, as legislation requirements are a must in this industry and REIV rules need to be followed.

I encourage each member of my staff to sign up. The trainers that came to my office were fantastic – I could not highly recommend Gail and Carmel enough for the work they put in.

wonderful to work with and is continually available to help Terrence along the way.

future endeavours. We would absolutely recommend REIV for any training. Terrence’s trainer Gail has been

Biggin & Scott – Ballarat Office Manager/ Accounts Administrator

One of our mantras is ‘Knowledge is the Key’ and the benefit of having these trainees working in the team during their traineeship brings so much.

JO BOOTHROYD Ray White – Lara Director

It gives them confidence, a sense of achievement and the opportunity for career development. Respect is another word that comes to mind. I believe the fact that these trainees are showing that they are committed to their careers shows the team that they want to be the best at what they do.

I will always encourage employees to study for their Cert IV. I will continue to offer it to all new employees, and I believe we should be wanting our teams to have the best training. When I opened my business 10 years

ago, I knew that I wanted everyone in my business to be appropriately qualified. I contacted the REIV and I have always put all junior staff through the course if they were eligible.

I encourage all agencies to offer this opportunity to new employees. It shows that the agency wants their team to be trained and aware of all facets of the business, and appreciate and respect what is involved to run a successful and compliant business.

traineeship and receives their certificate. It is such a sense of achievement and a fantastic foundation for them to build their career on.

I believe the fact that these trainees are showing that they are committed to their careers shows the team that they want to be the best at what they do.

There is nothing better when one of your staff finishes their THE ESTATE AGENT – APRIL 2019 | 31

Learning & Development

Melbourne set to host prestigious competition Australasian Auctioneering Championships are coming to Victoria’s capital The top two competitors at the REIV Senior Auctioneers Competition will represent Victoria when they compete at the Australasian Auctioneering Championships.

Nominations for the The top two REIV Senior Auctioneers competitors at competition close on the REIV Senior Friday 5 April.

The year is already off to a flying start, with a successful State of the Market event held in conjunction with API in February.

REIV is pleased to announce it will be hosting the 2019 Australasian Auctioneering Competition from October Auctioneers REIV Award categories 22 to 24. This prestigious Competition will and criteria will be annual event will bring compete at the available in May, with together Australasia’s Australasian entries opening at the best auctioneers to start of July. Keep an eye compete at Deakin Auctioneering out for further details Edge at Melbourne’s Championships. on this year’s awards Federation Square. program.

Members will have the opportunity to attend The REIV understands and witness the hotly that life in real estate is busy and it contested competition, providing a is not always possible to attend face-tounique opportunity to learn and face events. We will soon be offering gain tips from this elite group. The greater flexibility to our events program Australasian winner will be announced and allow members the opportunity at the REIV Awards for Excellence to gain information and knowledge Gala on October 24.

straight from their desk, through a webinar series.

Should you have any ideas for events and/ or webinars, or just information that you would like to hear more on, please don’t hesitate to touch base on events@reiv.com. au or call the Events Team on 03 9205 6666.

REIV Connect 2019

Spotlight on legislation and its impact on your business The underquoting legislation, review of the Residential Tenancies Act, property tax reforms and more; the last few years have been packed with legislative review that has and will continue to impact the real estate industry.

Over the next few months, the REIV leadership team will be bringing a series of events to regional Victoria with the objective of providing you and your teams with a faceto-face update on some of the key initiatives the Institute is working on. Registrations to these sessions are open now. Details available on reiv.com.au Torquay Traralgon Bendigo Ballarat Mildura Inverloch Wangaratta

REIV CEO Gil King addresses the audience at the API & REIV State of the Market event (Feb 2019).

32 | THE ESTATE AGENT – APRIL 2019

2nd April 9th April 30th April 7th May 15th May 25th June 23rd July

Learning & Development Section head

The REIV President hosted a reception for REIV Committee Members for 2018 and special guests including representatives of kindred groups, Government agencies and politicians.

Parliamentarians pictured here: David Davis Member for Southern Metropolitan Region, Michael O’Brien MP Leader of the Opposition, John Kennedy Member for Hawthorn, Marlene Kairouz Minister for Consumer Affairs, Gaming and Liquor Regulation.

2019 Upcoming Major Events

August 9

April 5

Senior Auctioneers Competition Nominations close

May 21 22

20 Senior Auctioneers Competition – Heats Senior Auctioneers Competition – Final

July 1 12 26

13

23 27

Award Submissions Close Novice Auctioneers Competition – Heats Commercial & Industrial Novice Auctioneers Competition Novice Auctioneers Competition – Semi-final Young Agents – Future Leaders Forum Novice Auctioneers Competition – Final

September Award Submissions Open Novice Auctioneers’ Competition Nominations close Commercial & Industrial Economic Forecast Lunch

Dates correct at time of printing. Topics and speakers are added online as information becomes available.

12

Commercial & Industrial Marketing Awards

October 22 - 24

Australasian Auctioneering Championships – Melbourne

24

Awards for Excellence

THE ESTATE AGENT – APRIL 2019 | 33

Membership

Making membership easier

Common renewals & direct debit In response to feedback from members, we are pleased to advise that all REIV membership renewal dates will now be July 1.

In addition, licensed and corporate memberships can now be paid monthly through a direct debit* facility. This will assist members with the management of their REIV membership.

No action is required from you at this time. If you prefer to pay by direct debit (no extra cost), details will be provided with your renewal invoice.

• Payments that can be made by direct debit* As of January 1, membership renewal fees for Licenced and Corporate memberships can be paid by monthly direct debit. Other services and membership types will be included

MEMBER REWARDS

34 | THE ESTATE AGENT – APRIL 2019

over the next few months. Due to minimum payment thresholds, Agents Representative membership fee will not be included in this facility.

• Direct debit requirements A monthly direct debit facility can be set up for a minimum 12-month period and must be linked to a financial institution account, not a credit card.

• Membership renewals due between January 1 and June 30 For membership renewals due during January to June, your next invoice will request payment through to June 30, 2020. This will help align all renewal dates to the financial year.

For further information, please contact the membership team at membership@reiv.com.au or call 03 9205 6666. * Direct debit payment terms and conditions will apply.

REIV mEmbERs oVER aRE makIng sIgnIfIcant saVIngs... mEmbER VIsIts

2,000

you can too!

to thE REwaRds poRtal oVER 2018

• Over 1,100 page views on the Good Guys Offer • Over 35 holidays and flights booked • Members saved $47,000 using MBA Car Assist, the REIV corporate program access on prestige car brands • 361 prestige cars where purchased and provided with corporate program benefits • Over 25 Members saved time and money by utilising the MBA Car Buying Service

mEmbER faVouRItE

top hIts

tRaVEl sERVIcEs over 35 holidays and flights booked

caRs

members saved $47,000 using mba car assist

If you haven’t taken advantage of the rewards yet, visit www.reiv.com.au/rewards

Membership

What do you get from your network?

Opportunities, connections, advice. Members share their experience.

Adam Mikkelsen Owners Corporation Chapter Committee Chair

I was approached by a sitting member of the Owners Corporation (OC) Chapter Committee to get on board and help increase the profile of OC Managers within the REIV and in the property industry. After attending numerous chapter meetings and seeing the passion of the sitting members firsthand, I decided to nominate and was subsequently elected to the committee. The principal reason for this was that I too am very passionate about the industry and where it is headed. Being on the committee meant

that I would have the chance to have input into what this may look like moving forward.

Since joining the Chapter, I have been able to review and comment on proposed legislative changes relevant to the industry, as well as liaise with and learn from other industry experts who run their own businesses. I have had the opportunity to teach a module of the OC course, spoken at numerous industry seminars relating to owners corporations, along with being a panellist at the annual REIV Conference. These experiences have enabled me to reach a bigger audience than just that of CVA’s client base, and

therefore enhance our brand and reinforce our reputational capital in the industry.

I honestly wish I knew about the committee earlier. I suggest that if any member is interested in broadening their knowledge base that they attend as many seminars run through the REIV as possible. If you are also keen to add value to your specific area of expertise, look into becoming a member of the relevant REIV Chapter Committee.

Megan Kimpton REIV Trainer – Property Management, Young Agents Chapter Committee Member

From an early age I was fascinated by real estate, which drove me to pursue my career in this field. In my mind there is a natural synergy between my view of a professional estate agent and an REIV Member. To this end I have always sought out to work for agencies that I have been able are a member of the to review and REIV and have comment on always felt filled with confidence during listing proposed legislative presentations that I can changes relevant to proudly inform my clients the industry, as well that I am an as liaise with and REIV Member.

learn from other industry experts who run their own businesses.

Adam Mikkelsen Committee Chair

Adam Mikkelsen Owners Corporation Chapter Committee Chair 36 | THE ESTATE AGENT – APRIL 2019

In more recent times I have started my role as a Property Management Trainer and Assessor at the REIV, which fills me with pride and allows me to assist in shaping the way that I deliver our content to our students to ensure it is relatable and an exceptional learning

Membership

Mark Errichiello Buyers Agents Chapter Committee Member

experience, and pave the way for new agents to make an impact in our industry.

I am now an active member of the Young Agents Chapter Committee, which is something I would encourage all Members to embrace if they are passionate about real estate.

The chapter committees are just one of the many benefits of being a member and provide us the opportunity to make a difference in the industry we love.

Chapter Committees are just one of the many benefits of being a member and provide us the opportunity to make a difference in the industry we love.

Megan Kimpton Young Agents Chapter Committee Member

Mark Errichiello Buyers Agents Chapter Committee Member

I initially joined the Buyers Agents Chapter Committee to become more involved with the industry; understand best practice and help develop opinions and improvements for the real estate profession in the future.

After joining the committee in 2014 and attending various meetings and events, I developed great relationships with agents who shared similar values.

I developed a better understanding of

different sections of the market and current trends.

About four years ago I made the choice to focus on professional development, since then I have gained a great amount of knowledge combined with the professional satisfaction of being able to contribute to REIV meetings and events. I feel more informed, credible and enjoy the balance of not only working in the industry, but also contributing to the profession through collaboration.

Megan Kimpton REIV Trainer, Property Management Young Agents Chapter Committee Member

Members should consider joining a relevant Committee and subsequent Members Council. It can be a great way to benefit your personal development and to forge friendships and professional relationships, as well as a deeper understanding of our profession, various services, current trends, practices and developing plans for improvement.

THE ESTATE AGENT – APRIL 2019 | 37

Membership

Have a say in your industry and your institute The REIV provides many opportunities for members to get involved and contribute to the development of the real estate profession and industry in Victoria. As your representative organisation, we encourage the ongoing exchange of ideas and provide a platform for peer-to-peer support and development, as well as formal training.

Whether you aspire to be an REIV Director, serve on a committee or are looking for an opportunity to comment; you can play an active role through the REIV.

The REIV Board The REIV is a not-for-profit company limited by guarantee and the Board of Directors is responsible for its leadership and management in accordance with the REIV Constitution and associated by-laws, the Corporations Act and other relevant legislation, including that governing Registered Training Organisations (RTOs).

Being a Director is a rewarding and sometimes challenging job. REIV members represent the majority of seats on the Board. An individual member is eligible for election if they: • Are a financial Licensed Member; • Have held an Estate Agents Licence for the preceding five years;

• Have been a member for the preceding five years; • Have complied with REIV CPD requirements; and • Have not had a complaint proven against them in the preceding five years.

In addition, Directors also need to satisfy eligibility requirements set out in the Corporations Act and be fit and proper persons to lead RTOs.

38 | THE ESTATE AGENT – APRIL 2019

REIV Chapters are special interest groups and Divisions provide a geographical focus for Members, particularly those in country Victoria.

Directors serve three-year terms up to a maximum of nine consecutive years.

Elections are held every year.

Chapters & Divisions REIV Chapters are special interest groups and Divisions provide a geographical focus for members, particularly those in country Victoria. Members can opt in to as many Chapters as they like on joining the REIV and can change their selections as their interests change. REIV members are assigned to a Division based on their office location on joining the REIV.

Past President Phillip Webb with current REIV Director Sophie Lyon.

Chapter Committees are appointed by the Board for two-year terms following a call for expressions of interest. These committees have an important role in informing the REIV of opportunities and challenges affecting their special interest group, identifying topics and contributors for REIV events and providing subject matter expertise in the development of REIV services, including policy, learning and development, good practice and documents.

Chapters and Divisions help the REIV to customise its communication with members, whether about events, training and development, or policy matters.

Division Committees are elected by Division Members for two-year terms. The Committees represent divisional member interests to the REIV and work with the REIV to deliver events, learning and development opportunities that satisfy local needs.

The eligibility criteria for Chapter and Division Committees are: • Membership of the relevant Chapter/ Division; • Financial Licensed or Representative member; • Has at least three years’ experience and has current active involvement in the geographic area covered by the Division/special interest covered by the Chapter; and • Has complied with CPD requirements.

The importance of Chapter and Division Committee membership and being a Board Director for professional development is recognised through the award of CPD points for each term of office.

We thank all Chapter and Division Committee Members who served to 31 December 2018 and congratulate Members appointed from 1 January 2019.

Membership

2019 REIV Chapter Committees

AUCTION Luke Banitsiotis Adam Docking, Chair Michael Hall Harry Li Andy Reid Raoul Salter Paul Tzamalis

BUSINESS BROKERS Gloria Ammerlaan, Chair Amin Badawi Jamal Dabab Ian Wollermann

BUYERS AGENTS Mark Brilliant Bernard Corser Noel Dyett Ian James, Chair Richard Kerr Paul Murphy Janet Spencer Eddie Van Pamelen

COMMERCIAL & INDUSTRIAL

SALES

Michael Di Carlo Marni Lawson Megan Mander Tim Mitchell, Chair Richard Simpson Wendy Thomson

Leyden Burdett Karen Chernishov Christine Henderson Jason McDaniel Andrew Meehan, Chair Anthony Molinaro

OWNERS CORPORATION

VALUERS

Norman Mermelstein Adam Mikkelsen, Chair Michael Nardella John Ross Neville Sanders Alex Starr Lucas Taylor Kate Yeowart

Jim Derzekos, Chair Aldo Galante Damian Lynch Darrell Simpson Julian Valmorbida

PROPERTY MANAGEMENT Sabina Aldouby Leah Calnan Cindy Hartnett Nikki Jensen Sophie Lyon Courtney Thursfield Gina Tobolov Clem Tralongo, Chair

YOUNG AGENTS Toby Campbell, Chair Anthony Cimino Peter Hannon Megan Kimpton Luke Piccolo

DIVISION COMMITTEES Most Division Committees remain open for representation. Please contact us if you are interested in getting involved.

Barwon Central Highlands Gippsland Loddon Goulburn – Michael Blake – Matthew Bowles – Bradley Hinton – Tom Maher, Chair – Darryn Mawby – Jacinta McIvor – Andrew Murphy – Nekti Tzouroutis

Mallee Mornington Peninsula – Geoffrey Crowder – Andrew Meehan, Chair Ovens Murray South West Wimmera

If Committees are not for you, you can still engage and share your opinion by participating in REIV events, calls for feedback circulated via email or on the REIV website. If you have a specific question or require guidance on any aspect of your business, you should contact the REIV Information Officers on 03 9205 6666.

THE ESTATE AGENT – APRIL 2019 | 39

Membership

Congratulations John on celebrating 30 years at the REIV Earlier this year, Membership Manager John Mitchell completed 30 years with the REIV. Reminiscing about his time at the Institute, John said the most rewarding aspect was the people he met and the relationships that were built.

Originally from Ballarat, John recalled the first time he walked up the steps of Real Estate House: “I was 25 and decided to move to Melbourne after completing my Bachelor of Arts Degree and working in the fuel industry for three years. I moved to Melbourne to start afresh.

I had planned to give it six months. I applied for a role at the REIV and was interviewed by Deputy CEO Graham Stanley and CEO Ian Bremner; and the rest as they say is history.”

John started as the Manager of the Stationery Department and soon took on the Office Manager’s role. It didn’t take long for him to progress to a Training Coordinator. “I jumped at the opportunity and stayed there for over 10 years. I was lucky to work with Joan Pottenger and Elizabeth White,” he said.

“Working in the Training Department I met some incredible people, such as Allan Lord, Barry Plant, Alastair Chisholm and Kevin Sheehan. They provided me with guidance and support that I will always value.”

No one knows the REIV like John. Over time he served as Secretary to all the Chapter Committees and has been instrumental in some key developments at the Institute. “My initial recommendation to form a Buyers Agents Chapter was met with a cool response, but after some persistence it was eventually established. I was later approached by Adrian Butera, another person that I greatly admire and the Young Agents group was started,” John said.

We thank John for his commitment and immense contribution to the REIV and its members.

No one knows the REIV like John Mitchell, who has now been working with the Institute for three decades.

40 | THE ESTATE AGENT – APRIL 2019

Membership Section head Milestones

20 YEARS

We congratulate the Members who completed important milestone Membership Anniversaries during the October 2018 – March 2019 period.

Over this time, we also welcomed over 180 new members to the REIV community.

Building new business relationships through networking is an important aspect of REIV membership. Please find the time to engage with new members and share your experiences.

40 YEARS Gerald MARKS Hugh MCLEAN Ross MITCHELL David PHILLIPS

30 YEARS

50 YEARS Ron COURTNEY

Bruno VINCI Trevor BELL Paul BOFFA Charles CINI Andrew CRUICKSHANK Ian ELCOCK Fergus NUTT Joseph RUSSO Lee SALCE John SPRAGG

Fabio ROSIN Julian AUGUSTINI Gayle BARROT Stuart BUCKINGHAM Nicholas CANNAVO Eugene CARROLL Mary CHRISTAKAKIS Peter DAICOS Andrew DAWKINS Phil DE FEGELY Raffael DE LUISE Pan GIANNENAS David GILLHAM Daniel LIBERMAN Jim LOURANDOS Andrew MANOS Mark MAYFIELD Janet MCINTOSH Hugh MCKEWAN Peter MOLLOY Pat PELLEGRINO Martin SMYTH Frank VINCI Nick WHYTE

10 YEARS Mark DWYER Matt BAYLIS Bradley BROWN Jane CAMPBELL Michael CEMENTON Chris CONSTANTINOU Mary DRAMIS Marie GORDON Michael GREEN Michael HARVEY Kristen HATT Vicki HODGSON Lilly IUCULANO Aaron LEASK Sheddy LEBDEH James LIE Yvonne MA David MCRAE Andrew MURPHY Daniel O’REGAN Chris PAGE Sandro PELUSO Stephen PETRO Mel PITTS Paul POLYCHRONIADIS David PRIEST Mark RUTTNER

Chris SAVVIDES Amanda SKIPPER John SOMMERS Daniel STOCCO Noel SUSAY Sugath WARNASURIYA Rohan WHITE Adam WOLEDGE Jerry YEGHICHIAN Ken ZHANG Fred ZHAO

New members Md Ezaz Ahamad Leonie Akgoz Sam Al Qassim Gareth Alexander Regan Alexander Hayden Ali Bec Allen Angela Andriopoulos Suzanne Anthony Mitin Arora Nathan Ashton Amit Asija Dara Aujla Jess Baharis Kevin Bao Susan Barnes Timmy Bedi Kyoko Bengue Bianca Birnbauer Andrew Brennan Glory Britto Sara Burke Joe Butler Lily Cannella Sean Cantelo Harvey Carretero Joe Christensen-Eaton Navin Chugh Paul Chwyla Danny Cobb Ben Codling

Daryl Collins Kerrie Connolly Melinda Counihan Rob Crow Patrick Curran Ado Currie Manvir Dhesi Katherine Di Natale Antonio Di Petta Bree Dickson Monica Diosi Bill Dontsios Allan Dowdell Adam Dureau Ben Flannagan Wayne Foran Jarrod Freeman Ash Frenken David Gay Nadene Gole Peter Gray Jock Grimshaw Tamara Gross Sandra Han Ben Hardy Harrington Tim Harris E Sha Hat James Hatzolos Rebekka Heaton Kylie Helbig

Vanessa Hess David Hewitt Kassy Holland Steven Hong Ke Hu Nathan Hunt Blair Hutchinson Frank Impala Jason Isherwood Nader Iskander Jonathan Ji Jessica Joannides Lora Johnston Ross Johnstone Mark Kelly Michael Kerr Leila Khaled Karen Knight Maria Kominakis Barbara Kowenzowski Rajesh Kumar Elliot Kyriakou Man Lai Alvin Lam Lam Sam Lamichhaney Brooke Lawrance Sam Lawrence Jess Lees Marc Leiba Christina Li Lucy Li

Laura Little Murphy Ma David Macrae Sarah Marasco Monika Markowski Alex Mauro Lynda McNeill Clive McNerney Kim McQueen Kayleen Mercieca Liam Mercieca Jamie Mi Samantha Middleton Jorden Minos Kelley Moldovan Anthony Molinaro James Moss Moschoyiannis Mario Munafo Sachin Nanche Andrew Nguyen Mandy Nowlan Ryan O’Connor Alex Otte Robyn Packham Charlotte Pascoe Prakash Patel Marie Pearson Kenny Pham Adrian Pisana Sara Press

Simon Pressley David Priest Mary Quach Nguyen Tony Quah Avi Rangpuri Christopher Read Michael Renzella Chanel Riggio Vicky Rose Michelle Rundle Ash Sachdev James Saks Nazer Sarao Alex Schiavo Laura Scott Peter Scott Saina/Sara Sherwal Summi Shrestha Amy Sim Melanie Simmonds Georgie Sinclair Balsingh Singh Naval Singh Rachhpal Singh Bradley Small Alex Smith Amarjit Sohi Phil Spinella Elin Stuart Karen Sullivan Philip Sutcliffe

Felicity Swinney Ivana Tandiyah Shweta Taneja Jimmy Tat Rod Tatterson Gagan Thind Emma Timmins Con Tsalkos Gavin Van Rooyen Karla Vella Antonio Vercher Bruno Vinci Bhupinder Virk Jayme Wallison Jai Waters Kelly Watson Jayson Watts Betty Weereratne Hayley Wilkinson Zac Wilson Jayde Witchell Katie Woods Dan Xue Rianna Yang Shawn Yi Jerry Yu Elsa Zhang Linda Zhao Yu Feng Zhao Anton Zhoukv

THE ESTATE AGENT – APRIL 2019 | 41

In memory

Remembering Ed Doherty Ed Doherty was a legendary name in real estate having first started his career aged 22 that spanned more than 60 years.

We remember and recognise long standing Members who passed away recently.

Graeme Arthurson Ed Doherty Paul Nugent

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42 | THE ESTATE AGENT – APRIL 2019

Ed established his first real estate business, in humble beginnings, from a small office in Coburg in 1958 aged 25 named E.J. Doherty Pty Ltd. His integrity, service, strong ethical principles and values towards vendors, purchasers, landlords and tenants alike, gained him a well-respected reputation within the industry. The agency dominated the northern suburbs over the next few decades and became the largest privately-owned real estate agency within Victoria, during that time. Ed sold E.J. Doherty in his 40s and it later became a franchise.

During his career Ed was an enthusiastic auctioneer and a great advocate for auctions. He was generous with his advice, also contributing his time, experience and knowledge with the REIV in formulating

the Auction and Exclusive Sales Authorities that have continued to this day.

He went on and started Doherty’s Real Estate in Balwyn that later formed an alliance and merger with the Raine and Horne Group (Victoria) franchise.

Continuing to work well into his 70s he also owned and managed Doherty’s Body Corporate Group.

Ed was awarded a Fellowship by the Real Estate Institute of Australia on March 16, 1993.

Ed sadly passed away on February 29, 2019 aged 85 after an 18-month battle with lung cancer.

13/3/19 12:19 pm

Section head

Carbon Monoxide Testing Smarthouse is partnering with the REIV to help agencies and landlords meet the safety requirements for carbon monoxide testing.

If Gas heaters and appliances go untested, carbon monoxide leaks can cause significant harm to residents, and in some cases, death.

To protect both the tenant and the property, the REIV recommends testing of gas appliances every two years.

Dedicated team - Victoria wide 100% Safety Guarantee State of the art safety equipment We understand agent needs Flexible appointments Industry leading testing procedures

Our team is always ready to help on 03 9824 6702.

Protecting people.

Protecting property.

smarthouseaustralia.com.au

Since 1936, the REIV and you, our Members, have been committed to looking after the interests of Victorian property buyers, owners and renters.

REIV Members bring something powerful to the table. You are the only real estate professionals with The Difference™, giving the Victorian community confidence in every real estate transaction. When someone chooses an REIV Member, they choose a professional who has completed the required training; undertakes continuing professional development training; is covered by professional indemnity insurance and; importantly is required to follow REIV guidelines to always act ethically, honestly and fairly. This is “The Difference” an REIV Member brings to a property transaction.