Fashion Marketing Plan
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TABLE OF CONTENTS
26 PLACE
4 EXECUTIVE SUMMARY
28 PROMOTION
5 MISSION STATEMENT
31 PROCESS
6 CURRENT MARKET
32 CONCLUSION 7 SWOT
8 POSITIONING MAP: CURRENT PRODUCT QUALITY AND PRICE
9 PEST ANALYSIS
34 BIBLIOGRAPHY
26 STUDENT INFORMATION
45 APPENDIX 1: COMP SHOP
12 PORTER’S FIVE FORCES 13 THE MARKETING MIX 14 PRODUCT PRICE
15 PLACE
16 PROMOTION 17 PHYSICAL EVIDENCE PROCESS PEOPLE
18 CONCLUSION
20 MARKETING PLAN
21 NEW MARKETING PLAN 22 TARGET CONSUMER 23 POSITIONING MAP: TARGET PRODUCT QUALITY AND PRICE
24 THE NEW MARKETING MIX
25 PRODUCT PRICE 2
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EXECUTIVE SUMMARY
MISSION STATEMENT
J. Crew is known for its timeless, preppy, all-American style. In 1947 this now-ubiquitous brand originated
as a door-to-door women’s outfitter named Popular Sale Club (Lepore, 2011). The retailer focused on leisurewear for upper-middle class customers; Ralph Lauren for a lower price was the objective (Funding Universe, no date). With demand growing for Popular Sale Club clothing, and the rise of catalogue retailers such as Lands’ End and L.L. Bean becoming increasingly popular, the brand decided it was time for a change. The name was changed to the preppier J. Crew and the transition to catalogue launched in 1983 (Lepore, 2011). The success was immediate; consumers loved the preppy aesthetic J. Crew was creating and within 6 short years the first flagship opened in New York (Funding Universe, no date). The J. Crew approach is to side with style over fashion, in mixing colour and pattern, sneakers with suits, and wing tips with jeans (J. Crew, no date a). They believe that things are right when something is left with just a little imperfection.
Under the guiding eye of CEO and Chairman Millard Drexler, and President and Executive Creative Director
Jenna Lyons (J. Crew Group, 2016), the company now sells women’s, men’s, and children’s apparel and accessories. However with womenswear still the biggest seller, it is important that this product is not neglected whilst the company continues to diversify. After having a “lousy year” (Bhasin, 2015) for women clothing in 2015 with their sales decreasing by 18% (J.Crew Group, 2016, p10) and their gross margin having fallen 34.5% (Wahba, 2015), J. Crew had new problems with one of its best sellers and traditional mainstays; the sweater. Once a staple of J. Crew style, the
THE INTENTION OF THE MARKETING PLAN IS TO ESTABLISH THE RETAILER ON THE HIGH-STREET,
sweaters have been fitting incorrectly, and have become of lower quality in an attempt to appeal to consumers with
AND DEVELOP BRAND LOYALTY BY CREATING A
a lower budget (Claveria, 2015). While appealing to an increasingly budget-conscious consumer may have seemed a
PERSONAL AND IMMERSIVE ENVIRONMENT THAT
strategic movement in the aftermath of a major recession to bring in more sales, it in fact has worked the other way (Haunns and DiNapoli, 2016). Claveria states “if J. Crew brings in more budget-friendly but lower quality pieces, they risk becoming the new Gap” (2016). This new strategy is alienating loyal customer and replacing they with pricesensitive consumers who are happy to switch to another retailer if a cheaper option is offered (Claveria, 2015). J. Crew need to learn to become the high-quality classic with a twist retailer once again if they are to improve their fortunes.
This report will investigate the current market position of J. Crew, and identity what obstacles have been a
factor in the decreasing sales. A new marketing strategy will then created to improve sales and enable the company to reassert themselves within the UK market.
WILL ALLOW CUSTOMERS TO INTERACT WITH J. CREW BOTH IN STORE AND ONLINE. THE PROPOSED TACTICS WILL INITIATE THE FUTURE DEVELOPMENT OF THE BRAND, STRENGTHEN ITS POSITION IN THE FASHION INDUSTRY WITH A COMPETITIVE MULTCHANEL APPROACH. – Rationale
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SWOT Strengths
Weaknesses
• Wide variety of products
• Decreasing quality and style of the clothing
• Offers services such as free delivery, personal
• Little brand awareness in UK
stylist, gift cards
• No mobile app
• Carries specialty sizes such as Petite, Tall, and
• Online shopping does not offer a ‘runway’
Maternity
version of the clothing
• Omni-Channel retailing
• Customers emails are not targeted or based on
• Strong brand recognition in US
what was previously purchased
• Keeps customers up to date with emails
Current
• Not many bricks and mortar stores outside US,
• A cult classic among celebrities including
so J. Crew lives and dies with the US economy
Michelle Obama
• Limited information available to customer about CSR
Market Opportunities
Threats
• Going back to their roots and creating high-
• Competitors such as COS, Reiss, Jigsaw, and
quality prices at higher prices
Whistles who create high-quality fashion
• Creating a mobile app
forward pieces and are known within the UK
• Become more personal on online mediums (ie
• The current economic climate after Brexit and
email/website)
the election of Trump
• Increasing J. Crew presence in the UK
• Sister company Madewell doing very well
• Creating an in-depth CSR policy to reassure
• Rinsing labour costs in supply chain
loyal clients and entice new conscious focused
• Competitors such as Gap who create large
customers in
volume basics
• Competitors such as Banana Republic leaving the UK market
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POSITIONING MAP: CURRENT PRODUCT QUALITY AND PRICE
PEST ANALYSIS Political Brexit
High Price
• With the uncertainty of Brexit in the UK, fashion industry is on edge. Although there is no hard evidence on what may happen, the industry is preparing itself for the devaluation of the pound (Hendriksz, 2016). With the strength of the British pound dropping and the US dollar rising, importing good from America will become more costly. • The US is the UK larges export destination (Wilson, 2016) In 2016, the US entered into the TTIP (Transatlantic Trade and Investment Partnership) with the EU. This trade pact would remove tariffs, cut red tape and restrictions on investment (European Commission, 2016). However with the post-Brexit vote President Obama said the UK risk missing out on this deal if it leaves the EU. The election of Trump • President Trump has rejected the TPP (Trans-Pacific Partnership). This partnership encompasses the 12
Low Quality
High Quality
countries that border the Pacific Ocean, which roughly represent 40% of the world’s economic output (BBC, 2017b). This rejection of the trade pack that would have given more manufacturing to countries such as Chile, Japan, Malaysia, Mexico, Peru, Singapore, and Vietnam (Office of the United Stated Trade Representative, no date) coupled with Trump’s Anti-China rhetoric (The Economist, 2017 are likely to cause significant problems for US based companies with overseas manufacturing interest. This would increase the price of importing items for the US from Asia, which in 2015 J. Crew sourced 87% of it merchandise from (J. Crew Group, 2016, p13). • In contrast, if these trade agreements do not go through, manufacturing in Europe – which in 2016 accounted for 11% of manufacturing of J. Crew’s merchandise (J. Crew Group, 2016, p13) – could increase. This in addition to the “renewed special relationship” between America and the UK (BBC, 2017a) would make it easier to import American brands to the UK.
Economic • The political upheaval gripping the western world, as detailed above is currently dictating virtually all economic factors, such as currency value (falling GBP), trade agreements, protectionism, and tariffs.
Low Price
• The economy grew faster the expected; by 2% in 2016 (BBC, 2017c). This is strongly due to the steadily increasing consumer spending. This incline in consumer purchases indicated as the economy grows, more will be spent in retail.
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PEST ANALYSIS cont.
PEST ANALYSIS cont. Social and Cultural
Technology
• Customers in today’s era are much more in control of their shopping
• As mentioned above, consumers are even more connected by their constant interaction with technology. It is
experience, and they know they can dictate the shopping experience
estimated that the modern consumer spend around 7 hours on screen time every day (PSFK Labs, 2015). Although
that they want,” Gayatri Patel, eBay’s Director of Global Data
J. Crew have a mobile website, they do not have a shopping app. In order to engage with these tech savvy
infrastructure. “They have the means to explore, research and share
consumers, they will have to develop an interactive
every purchase decision. And they can do it in a very quick way.
• Instagram announced last fall that it would allow users to shop directly from their feed (Wasik, 2017). As many
If you lose them, it may not be just for that purchase. It may be for
consumers not only follow the brands they like, but the bloggers and trendsetters that wear the brands this idea is
a long time. You have to be responsive to their needs immediately
ingenious. All users have to do is go to the link in the bio to shop. J. Crew was one of the first brands to trial this,
instead of trying to direct them. That balancing act is the biggest
and within hours the brand sold out of the featured products (Samuely, 2016).
challenge.” (Bolen, 2016) • With the increasing presence of social media, it is important that J. Crew stay on top of their social-media mediums. The modern consumer is connected through an omnichannel network and moves seamlessly from their desktop or laptop to their tablet to their mobile. However J.Crew do not have a mobile app, nor do they tailor their emails to include suggestions based on the items the customer has previously purchased. J. Crew need to become more personal in their marketing to ensure they keep their loyal clients but also bring in new ones. • Consumers are not only becoming increasing aware of the material cost of their clothing, but the but the environmental and human cost. After the Rana Plaza incident in Bangladesh consumers received a rude awakening to just how bad conditions can become. In a study undertake Cone Communications on a global scale it was revealed that 80% of consumers would purchase from a unknown brand with stronger social or environmental commitments as well as pay more for products (Touch, 2015, p18). J. Crew has a unique opportunity to update the CSR policies to bring in these sustainably aware consumers.
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PORTER’S FIVE FORCES
THE MARKETING MIX Threat of Substitutes Medium
Price
• With J. Crew falling quality of clothing, consumers will be looking
Product
for alternatives • J. Crew has exclusive collaborations with brands such as New Balance, Pierre Le-Tan, and Comme des
Bargaining Power of Buyers Medium • J. Crew uses a number of factories, however most are in Asia • High dependancy on 10 key vendors (J. Crew Group, 2016, p13)
Garçons
Competitive Rivalry High • J. Crew is not a well known brand with in the UK • Stores only in London • Multiple competitors such as Reiss, COS, and Whistles
Threat of New Entrants Medium • J. Crew has a strong USP with
Promotion
Bargaining Power of Buyers Low • High volume purchases • Use over 300 factories (J. Crew
Place
Group, 2016, p13) • Wide product portfolio, able to demand higher quality merchandise for lower price
Physical Evidence
classic preppy American Style with timeless designs
Process
• With proper PR and marketing the brand awareness will increase • Cult brand among celebrities such as Blake Lively, Michelle Obama, and Olivia Palermo
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People 13
PRODUCT
PLACE
J. Crew has been a cult classic for many years, however since the
Place is about getting the right product at the right place at the right time in the right amount (Kubel,
introduction of J. Crew into the UK market in 2013 sales have been declining
Williams, and Posner, 2015, p46). J. Crew has 4 bricks and mortar stores in London as well as online shopping
world wide. This in largely due to J. Crew losing its way when it comes to their
capabilities. This lack of sufficient physical stores further hinders J. Crew’s ability to compete with other high
products, their designs, and declining quality. One diehard J. Crew fan, Belle of
street retailers in the UK by limiting their exposure to London. As young professionals move away from the ever-
blog Capital Hill Style, spearheaded the social-media uprising #reviveJCrew to
rising price of property and life in general in London, metropolitan areas such as Birmingham, Bristol, Leeds, and
encourage other J. Crew shoppers to air their grievances with the brand publicly
Manchester have seen an increase in the size of this demographic - a key one for J. Crew (Wisniewska, 2016). J. Crew
(Tai, 2016). In an open letter written by another J. Crew fan, Eliza Cohen; “How
does not have enough of a presence within the UK market to be a destination shop.
to Fix J. Crew” (2015), she states “here we are in 2015 and something has been lost in translation with the brand. Your silhouettes are distorted. Your colours are
muted. You are distracted by off-brand collaborations”. This statement is further
if they aren’t aware of the brand, and even less so when the brand has been receiving poor publicity online. In
corroborated by J. Crew’s CEO Mikey Drexler blaming the sales slump on ‘ugly
addition, 80% of smartphone users check their phones within 15 minutes of getting up (PSKF, 2015). With this modern
sweaters’ (Schlossberg, 2015) that were ill-fitting and low quality. If J. Crew are
technologically savvy consumer J. Crew need to invest in creating a shopping app if they are to stay ahead of the
to improve their sales world wide, they have to return to their roots of quality,
competition, as Reiss, Whistles, and COS have not yet created an app.
Although J. Crew’s online shopping ships anywhere in the UK, it is difficult to entice new consumers in
craftsmanship, and clean lines.
Price
J. Crew’s product predominantly falls in the mid-priced section
in the Price Architecture Table (Kubel, Williams, and Posner, 2015, p46). However with the declining quality of their product it is difficult for J. Crew to justify their price points, which in turn gives would-be consumers little encouragement to part with their trusted competitors in favour of J. Crew (Geoghegan, 2016). The price point of the clothing is ridiculous for the quality that is being received. J. Crew’s reaction to the fall in sales is to discount, which damages the margin for the company, and the brands credibility (Strachan, 2016). If J. Crew want to avoid the current situation that Banana Republic are facing in the UK with all 8 of its UK stores closing (Taylor, 2016), they need to rethink the prices in relation to the current quality of the product they are selling.
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PROMOTION
PHYSICAL EVIDENCE AND PROCESS
Promotion is the process of communication and
Consumers increasingly demand a full-service experience when shopping both in store and online (Kubel,
persuasion that brands use to market their products and
Williams, and Posner, 2015, p50). One of the greatest tools a retailer can use to entice consumers in is by showcasing
services (Jackson and Shaw, 2009). One of J.Crew’s strengths
their products in an ethnically pleasing way (Koumbis, 2014). J. Crew bricks and mortar stores are visually stunning.
is having a celebrity cult following, such as former First
The store is merchandised beautifully, the mannequins are sleek and styled perfectly, and the ‘shopping flow’ is easy
Lady Michelle Obama, and actresses Katie Holmes and
to manoeuvre. J. Crew offers an in-store (and online) complimentary ‘Very Personal Stylist” who will help you pick
Reese Witherspoon (Glaze, 2013). They have capitalised
out an outfit, gift, or help you track down hard-to-find items (J. Crew, no date b). In addition, they offer a 15% student
on this influential way of marketing of getting the right
discount, as well as a Loyalty Card which saves purchasing information, the cardmembers also receive little presents
people spotted in the clothing at the right time, which
throughout the year. The staff are all dressed in the J. Crew style, and the consumer experience from walking into the
solidifies their fashion stance in the US. However this style
store, to trying on, to purchasing, and walking out with the J. Crew bag closed with a ribbon is making the shopping
of promotion has not been replicated in the UK, with the
experience a pleasurable one. The J. Crew physical store is getting it right, they just need more stores to satisfy a
Duchess of Cambridge, and celebrities such as Kim Sears,
greater number of consumers and increase their customer base.
Elizabeth Hurley, and Pippa Middleton still favouring UK retailers such as Reiss and Whistles. J. Crew have failed
The online retailer, as with the bricks and mortar store, is well designed. The layout of the initial page is
to win over the British celebrities and therefore failed to
visually stimulating, it is easy to browse, and the clothing is beautifully pictured on the models. As stated above, there
exploit this extremely effective promotional tool.
is personal styling served available online 24/7, as well as free shipping on all orders. If you are an account holder you can save items to your wishlist, store your information, and look at your order history. There is also a reviewed
When J. Crew arrived the UK in 2013 they created
section where customers can review the products, as well as assess the fit. This helps new consumers who don’t know
a pop-up store in London’s King’s Cross and collaborated
the styles and fit to assist the sizes based on the review. One criticism of the online shopping is that it does not include
with the prestigious school Central Saint Martins College
free returns, and you cannot return the items to a store. 91% of consumer interviewed in a Harris Poll advised a stores
of Art and Design (Alexander, 2013) to create a cashmere
return policy was one of the most important factors when shopping (All Business, 2007). Even with the out-of-date
piece for the launch of the new store. In addition to this
return policy, this is one area where J. Crew needs minimal work.
collaboration, for the 3 years after the launch, J. Crew
PEOPLE
offered 1 annual scholarship for Central Saint Martins for new London’s trendsetters. This along with the launch
People does not only refer to the consumer, but all people involved in the creation of a product to the purchase of that
party which was held at J. Crew’s UK flagship store on
product (Kubel, Williams, and Posner, 2015, p51). Many consumer blame J. Crew’s creative director Jenna Lyons, and
Regent Street with celebrities and bloggers in attendance
feel that she has let J. Crew down by putting her creative power into Madewell (J. Crew’s little sister brand) and let
should have created a lasting buzz, but in reality it was
J. Crew fall to the side (Friedman, 2015). This misjudgment on Lyons behalf has been detrimental to the brands image
short-lived. Both celebrities and bloggers have returned
and J. Crew has a difficult road ahead, which may require a new Creative Director bringing the brand back to what
to their favourite UK brands, and J. Crew hasn’t done
made people loved about it in the first place; high-quality basics with a personalised twist.
anything to seduce them back. 16
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CONCLUSION
J. Crew should be a success in the UK, with its unique preppy style and competitive prices. By analysing
the current marketing strategy, or lack there of with the poor promotion of the brand and lack of bricks and mortar stores, decline in quality of the clothing, decline in their style identity, J. Crew have been failing in the UK for some time. If they are to avoid the problems that have plagued Banana Republic, and gain the competitive advantage over their UK competitors, using the research gained, a new marketing strategy will be created. This strategy will focus on promoting to and engaging the target consumer, reviving the product, as well as making the brand more accessible in the UK. This plan is outlined in the next section.
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NEW MARKETING PLAN
Aim: To devise a marketing strategy for the promotion and expansion of J. Crew within the UK over 2 years.
Marketing Plan
Objectives : • Identify target consumer • Identify J. Crew’s new market position • Generate a new awareness for the brand in the UK market through marketing mix and promotional mix • Encourage celebrities and social-media influencers to create a community behind the brand • Secure coverage in print publication such as Vogue, Marie Claire, and Glamour • Create a mobile shopping app • Increase sales to reflect the 2007 success of an increase in revenue of 27% and sales increase of 20% in the first year (Investors, 2007)
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TARGET CONSUMER
POSITIONING MAP: TARGET PRODUCT QUALITY AND PRICE The J. Crew target consumer are Generation
Y or Millennials, and are classed under Rising
High Price
Prosperity as City Sophisticates (Acorn CACI Ltd, 2013) (Appendix 1). These affluent young professionals generally rent or own their own flats in major cities or towns, and fall under the classification HEIDIs (highly education independent individuals) or DINKYs (double income no kids yet). They have graduated from higher education, and are mostly in white collar occupations. While all are not highly paid they income are above the national average with an average household income ÂŁ60,000 to ÂŁ80,000 per
Low Quality
High Quality
annum. (Acorn CACI Ltd, 2013). These individuals enjoy spending their income on fashion, music, events, entertainment as well as socialising (Cubeyou Ltd, 2016). They enjoy fine dining and trying new cuisine, and enjoy nights out with friends at bars and restaurants. They are wellness aware and enjoy participating in physical activities such as attending a gym or taking classes like yoga or pilates. These consumers are early adopters, are highly involved within the social-media communities and rely heavily on their peers and social media icons for recommendations (Kubel, Williams, and Posner, 2015, p115). They interact with many fashion brands on an array of social-
Low Price
media sites through their mobiles, tablets and computers (Cubeyou Ltd, 2016).
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THE NEW MARKETING MIX
PRODUCT
Product is the most important part of the marketing
mix (Jackson and Shaw, 2009, p87). It allows people to express who they are without saying anything. As discussed in the section above, J. Crew’s quality and style of their product has been slipping since 2010 and hit an all time low in 2016. This part of the marketing plan is strategic and will take the longest amount of time as the whole product range will have to be redesigned.
The new product will embody J. Crew’s core values
of high quality timeless pieces with a preppy twist. This unique style of clothing is what put J. Crew on the fashion map in the first place, and it is what will differentiate the brand from its competitors in the UK. In addition to bringing the clothing back to its former glory, this is an opportunity for the company to gain the competitive edge by becoming more transparent within the supply chain. Consumers are ready to take personal responsibility for their purchases, with 80% of consumers agreeing they would purchase from a company with stronger social or environmental commitments even if the brand is unknown (Touch, 2015, p18).
PRICE
The price of J. Crew’s clothing has had a lot of bad publicity over the past few years (Geoghegan, 2016).
However it isn’t the price that reflects poorly on the clothing, but the clothing that is reflecting poorly on the price. The mid-price point is competitive with J. Crew’s UK competitors such as Reiss (appendix 1). Once J. Crew have their product back to its former quality, the price will match the product. 24
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PLACE
PLACE cont.
Covered in the previous section, J. Crew only has 4 physical stores in the UK, all of which are in London.
Many young professionals are now looking to move away from London to seek jobs in less expensive metropolitan areas such as Birmingham, Bristol, Leeds, and Manchester (Wisniewska, 2016). In order to reach this target customer, J. Crew need to expand their physical presence. J. Crew will partner with John Lewis who have 42 stores across the UK, with stores in the cities listed above. Partnering with John Lewis alleviates some of the risk by allowing J. Crew to expand their product to different parts of the UK without having to open stand alone stores. Since the start of 2017 fashion sales for John Lewis have risen by 5.5%, with womenswear revenues rising 11.4%, and menswear sales climbing 3.8% (Wilmore, 2017), demonstrating the success that could be achieved for J. Crew through partnership.
J. Crews target consumers who are Power Shoppers; seasoned shoppers that have learned the nuances of
shopping online and across channels use more technology to more things (UPS Inc, 2016, p 11). These millennial marvels have a willingness to embrace all things digital, and retailers who keep up with their need for digital newness will flourish and create a bond with these consumers. J. Crew were one of the first mid-market retailers to engage in Instagram shopping, however they still do not have a mobile app. Creating a mobile app would keep consumer connected at all times by creating a direct marketing channel that provides information straight to them. This in-turn helps with the brand recognition, as the more often you can get consumer involved with the app, the more inclined they will be to purchase the product (All Business, 2014).
To keep up with the constantly changing retail environment, J. Crew have to step up their game. They need
to reach more consumers in the UK. Buy expanding their bricks and mortar presence as well as moving into the m-commerce world will allow the brand to reach more of their target market, raising awareness for the brand, and creating a desire for their brand.
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PROMOTION
PROMOTION cont.
Promotion is about communicating with the consumer. This promotional strategy aim is to re-launch
J. Crew in the UK, gain more consumer awareness for the brand, acquire new consumers, and keep these new consumers loyal. The focus will be aimed at consumers through a number of social media platforms, as well as event
sponsorships and advertisements to generate desire for the brand and encouraging consumers to engage with the
Glamour, Marie Claire, InStyle, and Vogue starting the
brand on multiple levels, ensuring those ‘likes’ turn into purchases. Social media is the new forefront of fashion
month J. Crew will relaunch their product, and following
marketing. Nowadays fashion brands communicate to their customer through Instagram, Facebook, bloggers and
on for the next 16 months. As these consumers frequently
many more online channels. As J. Crew has a large social media following in the US, it is imperative that this social
use their smartphone and tablets not only to engage with
media following transfers over the UK.
social media, but to read magazines as well. J. Crew will
Print ads will be taken out in magazines such as
advertise in magazines mobile counterparts, with an
Social Media
embedded links to the website as well as #loveJCrewUK.
To start the J. Crew buzz through the social media
world, Who What Wear UK the leading online fashion
Celebrities
style marketing company will receive a press package Our new Crush #loveJCrewUK
#loveJCrewUK
outlining the brands core values along with the new
updated product. This information will go out to all their
become a celebrity favourite. J. Crew has a celebrity cult
social media platforms which will reach their 13 million
following in the US, but not in the UK. To help launch J.
subscribers, 64% which are the target consumer (CMG,
Crews image in the UK, product will be sent to the Duke
2016). The modern consumer relies heavily on their peers
and Duchess of Cambridge, where anytime she wears
as well as social media icons to endorse and validate their
anything off the high street, the item sells out in hours.
selections. With all these negative reviews of J. Crew, they
Product will also be sent to celebrities such as Emma
need to get their consumers back on their side. J. Crew will
Watson, Jamie Dornan, Adele, Eddie Redmayne, and Cara
send their product out to the UKs foremost bloggers such
Delevigne. J. Crew have long attracted celebrity status
as Sandra Hagelstam from 5 Inch and Up, Menswear Style,
figures in the US, and if they are flourish they need to
Ella Ratliff of La Petite Anglais, Matthew Zorpas of The
attract the UK celebrities to create a desire for the clothing.
Gentleman Blogger, and Carrie Harwood of Wish Wish Wish. This will allow them to review the style and quality of the product and pass on their view to their followers Matthew Zorpas of The Gentleman Blogger
with the #loveJCrewUK. 28
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To launch a brand into superstardom it needs to
PROMOTION cont.
PROCESS
Launch Party
The consumer is the most important aspect of any fashion business, therefore brands need to ensure that
consumers maintain their loyalty for years to come. As stated above, the return policy is one of the most important
To re-launch J. Crew events will be held in 3 cities across the UK – Bristol, London, and Manchester – so the
aspects for consumers. J. Crew will offer a 30 day return policy, offer free returns for online purchases, and will take
brand can reach a maximum amount of their target consumer. These events will consist of a fashion show, drinks and
online returns in-store. J. Crew already offer an in-depth personal shopping experience, but this is simply not enough.
h’ordeuvres, as well as a pop-up shop. The events will be held on the same day to create a sense of excitement and
The new in-store services offered will encompass an in-house tailor, as well as a personal monograming service to
have coverage from magazines, celebrities in attendance, as well as bloggers from the local area. A large number of the
ensure that the J. Crew product is custom for every consumer. J. Crew will continue to offer the student discount, as
tickets will be reserved for consumers so they can experience J. Crew for the first time with a bang.
well as hold seminars for ‘dressing for the job you want’ to help new graduates start their professional career. Fashion shows will be held semi-annually, and with the J. Crew loyalty card, consumers will be able to win the chance to attend these coveted events.
Dress for success!
Get some first hand advce from our personal stylist for the job you want and receive a 15% discount. #JCrewlessionsUK RSVP jcrewlessionsuk@jcrew.co.uk
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CONCLUSION
J. Crew have been a cult-classic in the US for many years, however due to a lack of promotion and
distribution of the product, as well as the declining quality of the product the brand is failing in the UK. If J. Crew are to have the same following in the UK, there are a few key thing they have to do. Firstly, J. Crew need to improve the quality of their product and bring it back to its formal glory. Secondly, they need an extensive marketing campaign to bring brand awareness within the UK. This campaign will consist of social media marketing, print ads, and an event to re-launch the brand. A combination of the measures or similar is crucial if J. Crew is to achieve the market position in the UK that it desires.
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Cubeyou Ltd (2016) J.Crew customer profile. Available at: http://customer-profile.com/apparel-and-fashion/ clothing/unisex/j-crew-customer-profile.html (Accessed: 25 January 2017)
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allbusiness/2014/11/17/heres-why-your-business-needs-its-own-mobile-app/#325ec6e95c76 (Accessed: 3 February Friedman, V. (2015) Can a New Designer (Not Jenna Lyons) Fix J. Crew? Available at: https://www.nytimes.
2017)
com/2015/06/12/fashion/somsack-sikhounmuong-of-madewell-becomes-womens-wear-designer-at-j-crew.html?_ BBC (2017a) Theresa May and Donald Trump to hold oval office talks. Available at: http://www.bbc.co.uk/news/uk-
r=0 (Accessed: 1 February 2017)
politics-38766781 (Accessed: 27 January 2017) Funding Universe (no date) History of J. Crew group, Inc. – FundingUniverse. Available at: http://www. BBC (2017b) TPP: What is it and why does it matter? Available at: http://www.bbc.co.uk/news/business-32498715
fundinguniverse.com/company-histories/j-crew-group-inc-history/ (Accessed: 24 January 2017)
(Accessed: 26 January 2017) Geoghegan, J. (2016) Analysis: Why US retailers can’t crack the UK market. Available at: https://www.drapersonline. BBC (2017c) UK economy grows by 0.6% in fourth quarter. Available at: http://www.bbc.co.uk/news/
com/news/analysis-why-us-retailers-cant-crack-the-uk-market/7013136.article (Accessed: 31 January 2017)
business-38755242 (Accessed: 27 January 2017) Glaze, O. (2013) Analysis: Will J crew’s unusual property strategy charm UK shoppers? Available at: https://www. Bolen, A. (2016) Seven characteristics of the modern consumer. Available at: http://www.sas.com/en_us/insights/
retail-week.com/sectors/fashion/analysis-will-j-crews-unusual-property-strategy-charm-uk-shoppers/5051896.
articles/marketing/modern-consumer.html (Accessed: 27 January 2017)
article (Accessed: 1 February 2017)
Bhasin, K. (2015) J. Crew has a sweater problem. Available at: https://www.businessoffashion.com/articles/news-
Haunns, K. and DiNapoli, J. (2016) Report: J. Crew prepares for possible debt restructuring. Available at: https://
analysis/j-crew-has-a-sweater-problem (Accessed: 24 January 2017
www.businessoffashion.com/articles/news-analysis/report-j-crew-prepares-for-possible-debt-restructuring (Accessed: 24 January 2017)
Claveria, K. (2015) J.Crew’s latest move damages its brand and its relationship with customers. Available at: https://www.visioncritical.com/jcrew-mercantile/ (Accessed: 24 January 2017) 34
35
Hendriksz, V. (2016) 6 effects a Brexit may have on the fashion industry. Available at: https://fashionunited.uk/
PSFK Labs (2015) 10% of consumers have checked their smartphones during sex. Available at: http://www.psfk.
news/fashion/6-effects-a-brexit-may-have-on-the-fashion-industry/2016062020813 (Accessed: 26 January 2017)
com/2015/05/modern-consumer-connected-living.html (Accessed: 28 January 2017)
Investors (2007) J. Crew Group Inc financial results. Available at: http://investors.jcrew.com/phoenix.
Samuely, A. (2016) J. Crew sells out Instagram-exclusive product, showcasing new mobile sales opportunities - mobile
zhtml?c=135311&p=irol-newsArticle&ID=2026596&ver=jc (Accessed: 2 February 2017)
commerce daily - merchandising. Available at: http://www.mobilecommercedaily.com/j-crew-sells-out-instagramexclusive-product-showcasing-new-mobile-sales-opportunities (Accessed: 28 January 2017)
J. Crew (no date a) J.Crew - about us. Available at: https://www.jcrew.com/uk/aboutus/jcrew.jsp (Accessed: 24 January 2017)
Schlossberg, M. (2015) J. Crew CEO blames sales slump on ugly sweaters. Available at: http://uk.businessinsider. com/j-crew-blames-sales-slump-on-sweaters-2015-6?r=US&IR=T (Accessed: 31 January 2017)
J. Crew (no date b) J.Crew very personal stylist. Available at: https://www.jcrew.com/uk/footie/verypersonalstylist_ sm.jsp (Accessed: 1 February 2017b)
Strachan, H. (2016) Analysis: Why did gap’s banana republic fail in the UK? Available at: https://www.retail-week. com/sectors/fashion/analysis-why-did-banana-republic-fail-in-the-uk/7013094.article (Accessed: 3 February 2017)
J. Crew Group, inc. (2016) Retailing - company profile & SWOT analysis.. Basingstoke: Progressive Digital Media. Retrieved from https://search.proquest.com/docview/1813329095?accountid=10472
Tai, C. (2016) J.Crew’s dissatisfied but diehard fans are on a mission to #ReviveJCrew. Available at: http://www. thefashionspot.com/buzz-news/latest-news/710575-revivejcrew/ (Accessed: 2 February 2017)
Jackson, T. and Shaw, D. (2009) Mastering fashion marketing (Palgrave master series). New York: Palgrave Macmillan Taylor, N. (2016) Banana Republic collapses in UK as parent Gap prepares year-end exit. Available at: https://wwwKoumbis, D. (2014) Fashion retailing: From managing to merchandising. London, United Kingdom: Bloomsbury
wgsn-com.proxy.library.dmu.ac.uk/news/banana-republic-collapses-in-uk-as-parent-gap-prepares-year-end-exit/
Publishing PLC
(Accessed: 31 January 2017)
Kubel, H., Williams, S. and Posner, H. (2015) Marketing fashion: Strategy, Branding and promotion - 2nd edition.
The Economist (2017) The trump administration vows to get tougher on china’s maritime claims. Available at: http://
United Kingdom: Laurence King Publishing
www.economist.com/news/asia/21715698-does-it-really-mean-it-trump-administration-vows-get-tougher-chinasmaritime-claims (Accessed: 27 January 2017)
Lepore, M. (2011) The story of how J.Crew became the $3 Billion dollar company everyone was fighting over. Available at: http://www.businessinsider.com/the-story-of-how-jcrew-became-the-3-billion-dollar-company-
Touch, J. (2015) 2015 cone communications/Ebiquity global CSR study. Available at: http://www.conecomm.com/
everyone-was-fighting-over-2011-3?IR=T#the-popular-store-started-off-as-a-low-priced-womens-outfitter-that-made-
research-blog/2015-cone-communications-ebiquity-global-csr-study (Accessed: 27 January 2017)
sales-door-to-door-1 (Accessed: 24 January 2017) United Parcel Service of America , Inc (2016) Tech-savvy shoppers transforming retail. Available at: https://solvers. Office of the United Stated Trade Representative (no date) United States trade representative TPP. Available at:
ups.com/assets/2016_UPS_Pulse_of_the_Online_Shopper.pdf (Accessed: 3 February 2017)
https://ustr.gov/ (Accessed: 20 January 2017) Wahba, P. (2015) J.Crew’s Drexler bets on Madewell, outlets, and overseas to fix business. Available at: http://fortune. com/2015/03/19/jcrew-madewell-outlets-overseas/ (Accessed: 24 January 2017) 36
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Wasik, E. (2017) Social Intelligence Expert: How Instagram Shopping Will Impact Influencer Marketing. Available
Banana Republic Logo (no date) Available at: https://www.google.co.uk/search q=j+crew+logo&biw=1354&bi-
at: http://www.psfk.com/2017/01/giordano-contestabile-ceo-bloglovin-how-instagram-shopping-will-impact-
h=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&t-
influencer-marketing.html (Accessed: 28 January 2017)
bm=isch&q=banana+republic+logo&imgrc=ZGCVG85_6EPWRM: (Accessed: 5 February 2017)
Wilmore, J. (2017) John Lewis’ sales boost from new fashion ranges. Available at: https://www.retail-week.com/
Boss Hugo Boss Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bi-
sectors/general-merchandise/john-lewis-sales-boost-from-new-fashion-ranges/7018163.article (Accessed: 3 February
h=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&t-
2017)
bm=isch&q=logo+boss+orange&imgrc=SUEagL1pEaL-CM: (Accessed: 5 February 2017)
Wilson, B. (2016) TTIP: What is the future for UK-US trade? Available at: http://www.bbc.co.uk/news/
COS Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=l-
business-36123622 (Accessed: 26 January 2017)
nms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=cos+logo&imgrc=JtOw_SqgyYF0DM: (Accessed: 5 February 2017)
Wisniewska, A. (2016) Are Londoners leaving London? Available at: http://blogs.ft.com/ftdata/2016/06/09/arelondoners-leaving-london-internal-migration-uk/ (Accessed: 1 February 2017)
Email photo (2017) taken by Emily Hyde
Facebook photo (2017) taken by Emily Hyde
Fancy cocktails (no date) Available at: https://uk.pinterest.com/pin/218143175679741518/ (Accessed: 5 February 2017)
French Connection Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=french+connection+logo&imgrc=ZD6FN-fbfoh5WM: (Accessed: 5 February 2017)
Gap Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=gap+logo&imgrc=HAa42Pzab082SM: (Accessed: 5 February 2017)
How to fix J.Crew (no date) Available at: http://www.howtofixjcrew.com/ (Accessed: 5 February 2017)
Instagram photo (2017) taken by Emily Hyde
J crew logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&38
39
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#imgrc=e2k33TUx-
Photos
jEL0xM: (Accessed: 4 February 2017) J Crew hello London (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&biJ. Crew 4 women (no date) Available at: https://uk.pinterest.com/pin/365776800971463825/ (Accessed: 4 February
h=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&t-
2017)
bm=isch&q=j+crew+london+stores&imgrc=a1iFKhksxeMzvM: (Accessed: 5 February 2017)
J Crew Editorial Boy in checked shirt (2017) Available at: https://www.jcrew.com/uk/Boys.jsp?sidecar=true (Ac-
J crew London in store (no date) Available at: https://www.google.co.uk/search?q=j+crew+london+stores+out-
cessed: 4 February 2017)
side&biw=1282&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjgxNGmofnRAhWpKcAKHW2KBlAQ_ AUIBygC#q=j+crew+london+stores+outside&tbm=isch&tbs=isz:l&imgrc=DPA0XcqpgVdyUM: (Accessed: 5 Febru-
J Crew Editorial Girl in Pink Dress (2017) Available at: https://www.jcrew.com/uk/Girls.jsp?sidecar=true (Accessed:
ary 2017).
4 February 2017) J.Crew very personal stylist (2017) Available at: https://www.jcrew.com/uk/footie/verypersonalstylist_sm.jsp (AcJ Crew Editorial Girl in puff vest (no date) Available at: https://www.google.co.uk/search?q=J+CREW+EDITORI-
cessed: 5 February 2017)
AL&biw=1354&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiP4djosvbRAhWHIcAKHZHYCSwQ_AUIBigB#tbs=isz:l&tbm=isch&q=J+Crew++kids&imgrc=9PRklk79jGNT_M: (Accessed: 4 February 2017)
J Crew product (no date) Available at: https://www.google.co.uk/search?q=j+crew+editorial&biw=1754&bih=1299&tbm=isch&tbo=u&source=univ&sa=X&sqi=2&ved=0ahUKEwi83-bNk_nRAhWmIsAKHUi-C3cQsAQI-
J Crew magazine (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&-
Jg#q=j+crew+editorial&tbm=isch&tbs=isz:l&imgrc=xFx05NkuVME8VM: (Accessed: 5 February 2017)
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=j+crew+magazine&imgrc=gnuZxovpRjvXbM: (Accessed: 5 February 2017)
J Crew Editorial Sparkle Skirt (no date) Available at: https://www.google.co.uk/search?q=J+CREW+EDITORIAL&biw=1354&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiP4djosvbRAhWHIcAKHZHYCSwQ_AUIBig-
J Crew Editorial, man and woman (no date) Available at: https://www.google.co.uk/search?q=J+CREW+EDITORI-
B#q=J+CREW+EDITORIAL&tbm=isch&tbs=isz:l&imgrc=vvTyGtDAXsHD7M: (Accessed: 4 February 2017)
AL&biw=1354&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiP4djosvbRAhWHIcAKHZHYCSwQ_AUIBigB#q=J+CREW+EDITORIAL&tbm=isch&tbs=isz:l&imgrc=x3nqR2W03-eWbM: (Accessed: 4 February 2017)
J Crew 50% sale (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=is-
J Crew Editorial Mens Trench (no date) Available at: https://www.google.co.uk/search?q=J+CREW+EDITORIAL&bi-
ch&q=jcrew+promotion&imgrc=ZcDcmLsp5VHmIM: (Accessed: 5 February 2017)
w=1354&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiP4djosvbRAhWHIcAKHZHYCSwQ_AUIBigB#tbs=isz:l&tbm=isch&q=J+CREW+men+EDITORIAL&imgrc=6WZLeQ2MM4udGM: (Accessed: 4 February 2017)
J Crew shopping bag (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&t-
J Crew Editorial 6 women (no date) Available at: https://www.google.co.uk/search?q=j+crew+editorial&bi-
bm=isch&q=j+crew+shopping+bag&imgrc=0sGzaN3Zaz_WTM: (Accessed: 5 February 2017)
w=1282&bih=1299&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwjTw5etvPnRAhUsD8AKHRsxCysQsAQIJg#q=j+crew+editorial&tbm=isch&tbs=isz:l&imgrc=mi4d-TCY2VxvEM: (Accessed: 5 February 2017)
40
41
J Crew store (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&-
Next Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=l-
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=is-
nms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=nex-
ch&q=j+crew+store&imgrc=1giH1QcyJCVzyM: (Accessed: 5 February 2017)
t+logo&imgrc=Y-MIfjhRh4zVQM: (Accessed: 5 February 2017)
J. Crew striped top (2016) Available at: https://uk.pinterest.com/pin/549861435737865257/ (Accessed: 5 February
Reiss Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=l-
2017)
nms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=reiss+logo&imgrc=lOd_Sl-f9_BCwM: (Accessed: 5 February 2017)
J. Crew Team (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=is-
Social Media Icons (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&-
ch&q=jenna+lyons+and+Mickey+Drexler&imgrc=BjbInOgBwhHluM: (Accessed: 5 February 2017)
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=social+media&imgrc=WuajxlsgnPE_8M: (Accessed: 5 February 2017)
J Crew Editorial Trench Coat Womans (no date) Available at: https://www.google.co.uk/search?q=J+CREW+EDITORIAL&biw=1354&bih=1299&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiP4djosvbRAhWHIcAKHZHYCSwQ_
Sushi (no date) Available at: https://uk.pinterest.com/pin/481111172678044791/ (Accessed: 5 February 2017).
AUIBigB#q=J+CREW+EDITORIAL&tbm=isch&tbs=isz:l&imgrc=6ci4xCHUxIW1XM: (Accessed: 4 February 2017) Ted Baker Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=ted+baker+logo&imgrc=-Etsno3QswKrBM: (Accessed: 5 February 2017) Jenna Lyons 1 (no date) Available at: https://www.google.co.uk/search?q=j+crew+editorial&biw=1754&bih=1299&tbm=isch&tbo=u&source=univ&sa=X&sqi=2&ved=0ahUKEwi83-bNk_nRAhWmIsAKHUi-C3cQsAQIJg#q=-
The new J. Crew (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&-
j+crew+editorial&tbm=isch&tbs=isz:l&imgrc=y8ExppzDNhFRtM: (Accessed: 5 February 2017)
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=isch&q=the+new+jcrew&imgrc=fMo5nbmWZoabRM: (Accessed: 5 February 2017)
Madewell Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=is-
Twitter photo (2017) taken by Emily Hyde
ch&q=madewell+logo&imgrc=b0Lr8NMkLKp6PM: (Accessed: 5 February 2017) Vogue Magazine (no date) Available at: https://www.google.co.uk/search?q=j+crew+editorial&biw=1282&biMan with coffee (no date) Available at: https://uk.pinterest.com/pin/161285230382252027/ (Accessed: 5 February
h=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjntoiD2PnRAhUGC8AKHaJ7BbIQ_AUIBigB#tbs=isz:l&tb-
2017)
m=isch&q=vogue (Accessed: 5 February 2017)
Matthew Zorpas of The Gentleman Blogger (no date) Available at: https://www.google.co.uk/search?q=j+crew+edi-
Whistles Logo (no date) Available at: https://www.google.co.uk/search?q=j+crew+logo&biw=1354&bih=1343&-
torial&biw=1282&bih=1343&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjntoiD2PnRAhUGC8AKHaJ7BbIQ_AUI-
source=lnms&tbm=isch&sa=X&ved=0ahUKEwiVzqvTifbRAhWJDMAKHUuCDtAQ_AUIBigB#tbs=isz:l&tbm=is-
BigB#tbs=isz:l&tbm=isch&q=Matthew+Zopras+of+The+Gentleman+Blogger&imgrc=5xJbjK3MatF6gM: (Accessed: 5
ch&q=whistles+logo&imgrc=38yKyC7BhLD-dM: (Accessed: 5 February 2017)
February 2017) 42
43
Who What Wear - edited by Emily Hyde (2017) Available at: http://www.whowhatwear.co.uk/ (Accessed: 5 February 2017)
APPENDIX 1 COMP SHOP
Women on stool with man (no date) Available at: https://www.google.co.uk/search?q=professional+man+and+woman&biw=1354&bih=1343&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwiT3JDGi_bRAhVIBcAKHcMIBI0QsAQIGQ#tbm=isch&q=stylish+man+and+woman&imgrc=2s5nwU8ZZQ6WGM: (Accessed: 4 February 2017)
Woman in red dress (no date) Available at: https://uk.pinterest.com/pin/460493130634304926/ (Accessed: 5 Febru-
Reiss Jumper
ary 2017)
68% Nylon 26% Polyester 6% Elastane
J. Crew Jumper Work selfie (no date) Available at: https://s-media-cache-ak0.pinimg.com/originals/f5/d2/29/f5d229514ef5dbcd18eff71689a28da8.jpg (Accessed: 5 February 2017)
100% Merino Wool
£95
£88
Workspace (no date) Available at: http://marionwd.tumblr.com/post/36243337428 (Accessed: 5 February 2017)
J. Crew Mens Shirt
Reiss Mens Shirt
Cotton Linen
100% Cotton
£90
£85
Reiss Dress
J. Crew Dress
44
100% Silk
63% Viscose 37% Nylon
£185
£190 45
Emily Hyde p14145599 Fashion Managment FBUY 3415
46