TLR

ENGLISH EDHEC BBA 3

TOEIC

Listening & Reading

COURSE COORDINATOR: RAYMOND KERTOKARIJO

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TOEIC

The purpose of this course and this book is to help you prepare and build grammar and vocabulary for the TOEIC exam.

It is very important to note that the material in the book is not sufficient to pass the TOEIC exam.

You will need to practice on your own time with resources available

● in the LRC S4-129 (Opening times Monday-Friday 09h00-12h00 and 13h30-18h00),

● online (see Blackboard for links)

● and in books shops such as FNAC http://stumo.xyz/toeicfnac , Le Furet http:// stumo.xyz/toeicfuret and Amazon http://stumo.xyz/toeicamazon.

Page Content

Page Content

2

Part 1 - Building vocabulary

71

Prepositions

4

Part 1 - Practice

73

Prepositions 1

7

Part 2 - Building vocabulary

74

Prepositions 2

75

Verbs: Two-word

9

Spelling test - Building vocabulary

10

Part 2 Practice

77

Phrasal verbs 1

11

Part 3 - Building vocabulary

78

Phrasal verbs 2

13

Part 3 - Practice

79

Part 5 - Practice

14

Changes 1

81

Part 5 - Progressive practice

16

Changes 2

83

Part 5 - Practice test

17-27

Part 4 - Talks

87

Part 6 - Text completion

21

Wh ​questions

89

Building vocabulary

26

Making inferences

91

Relative pronouns

93

Pronouns

28

Part 4 - Practice

29

Comparing and contrasting

95

Verbs: Causative

30

Condition and requirement

97

Verbs : Conditional

31

Confusing words

100

Verbs: Tense

33

Continuing, repeating and starting again

104

Word families

35

Parts 1 - 4 - Listening Practice

108

Phrasal verbs 3

48

Part 5 - Incomplete sentences

109

Appropriate meaning

49

Building vocabulary

111

Part 6 - Practice

52

Prefixes and Suffixes

115

Part 7 - Question types

56

Time markers

116

Building vocabulary

58

Adverbs of Frequency

119

Purpose

60

Passive voice

120

Part 7 - Progressive practice

62

Conjunctions

127

Part 7 - Practice

66

Transition words

142

Part 7 - Practice

69

Prepositions

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Skill 1: Developing Busi ness Vocabulary Exercise 1

Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group A _d_ 1. board

a. late

2.change

b. money in the form of coins

3. delayed

c.

4. discussion

d. get on a train or plane

5. station

e. a conversation about a topic

a place where a train arrives

A man and a woman are standing in the ( 6)

station

. The train is (7)

_ _ _ _ ___,

and

they have been waiting for it for a long time. They bought their tickets from a machine. They used to pay for the tickets because the machine doesn't take credit cards.

bills and (8)

They are having an interesting (9)

about business. They often talk about their

business as they ride the train to work. As soon as the train arrives, they will (1 O)

______

it and look for a seat in the dining car.

Group B 1. attendant

a. clothing style

2. check in

b. a situation where things can't move

3. fashion

c.

4. hairdresser

d. register at a hotel

5. jam

e. a person who cuts, washes, and arranges hair

a person who provides personal service

A woman has just arrived at the hotel and wants to (6)

______ .

She hopes they will give

her a room on the first floor. She has arrived later than she expected because there was a big traffic (7)

and she had to drive very slowly. The (8)

credit card number and gives her a room key. The woman asks if there is a (9)

takes her ______

in the hotel. She has to go to a party soon, and she wants to look nice. She is a famous (10)

designer. The clothes she designs are popular all around the world. The party

is for other designers like her.

Photos

5

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Group C 1. address

a. the window in the front of a car

2.elevator

b. speak to

3 . experiment

c. scientific test

4. puddles

d. water on the ground

5. windshield

e. a machine that carries people up and down in buildings

A man is driving in the rain. There are (6)

everywhere, and the man's shoes got

very wet when he walked to his car. He is driving slowly because it is raining very hard and he can't see clearly through the (7) (8)

. He is on his way to a conference. He is going to

a group of scientists. He is going to talk about the (9)

he has

been working on. He is late. When he gets to the conference, he won't take the time to wait for the (10)

. It is faster to run up the stairs.

Exercise 2

Complete the sentences with the correct word form. attendant (noun)

attendance (noun)

1. About 500 people will

attend

attend (verb)

the conference.

2. We will need a large room because we expect the 3 . The

discussant (noun)

______

discuss (verb)

at the conference had a different point of view.

5 . It was such a boring

that I almost fell asleep.

6. They usually like to

politics together.

experiment (noun)

experiment (verb)

7. Several scientists worked on the 8. They decided to 9. It was an

6

to be high.

at the desk will help you.

discussion (noun) 4. Each

______

______

experimental (adjective) together.

with using a different type of material. project; no one had ever tried anything like it before.

Listening Comprehension

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Part 1 Practice 0

You will hear four statements about each photo. Choose the statement that best describes what you see in the photo.

The correct answer is one of four choices: (A), (B), (C), or (D). You have a 25 percent chance of guessing correctly.

Eliminate one choice, and you have a 33 Yi percent chance.

Eliminate another choice and you have a 50 percent chance.

L

CD

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2.

0

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CD

® Photos

15

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3.

CD

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4.

CD

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CD

®

16

Listening Comprehension

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s.

CD

©

CD

®

WOMEN INTO SCIENCE AND ENGINEERING YEAR

.... . � �

6.

CD

©

...,..

CD

®

Photos

17

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Skil l 1: Developing Business Voca bu lary Exercise 1

Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group A 1 . invoice

a. a bill asking for payment

2. loyal

b. take away a number

3 . revenue

c.

4. shipment

d. things that are sent

5 . subtract

e. money earned in a business

faithful

Customers expect to receive their orders in a timely manner, and a good business always sends on time. It is important to include the (7)

out each (6)

with each

order sent. This encourages timely payment. When customers don't pay their bills on time, the a small percentage

goes down. Some companies (9)

company's (8)

from the money owed when bills are paid on time. This discount encourages timely payment.

Sending orders on time and giving discounts keeps customers happy. Every company wants (10)

______

customers who will continue to bring their business to it.

Group B 1 . agency

a. the space between rows

2. aisle

b. a business that provides a particular service

3. calculate

c.

4. raze

d. tear down a building

5. reservation

e. find the answer to a math problem

an arrangement made ahead of time

Easy Going Tours is the top tourist (6)

______

in the area. Join us for a day-long bus tour

of the major points of interest in our city. We will begin in the historic district. Don't miss this opportunity to see some interesting old buildings. The city plans to (7)

several of

these soon to make way for modern offices. We will then visit several museums, government early to make

buildings, and City Park. This is a popular tour, so make your (8)

sure that you get a place on the date of your choice. Please let us know if you prefer a seat by a window or on the (9)

. When you (10)

the cost of your tickets,

remember that there is a 1 5 percent discount for groups of four or more.

Question-Response

19

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Group e 1. contact

a. identify; know who someone is

2. functioning

b. forget; leave out

3. microphone

c. talk to or write to someone

4. omit

d. performing; in working order

S . recognize

e. a machine that makes sounds louder

When you prepare for a conference, you will want to make sure that all equipment is (6)

a repairperson to fix any broken equipment

. You should (7)

well ahead of time so that everything will be ready on the day of the conference. If you expect a large audience, you will need a (8)

so that everyone will be able to hear video and computer equipment since your speakers

the speakers. Don't (9)

will probably want to use these, too. It's a good idea to prepare some background information about your speakers. Even if they are famous, not everyone in the audience will them.

(10)

Exercise 2

Complete the sentences with the correct word form. calculator (noun)

calculation (noun)

calculate (verb)

1 . I don't need to know how to do arithmetic because I always use a

2. Some math problems are very difficult to 3. The numbers don't match because this recognition (noun)

recognize (verb)

4. His voice wasn't

______

is incorrect.

recognizable (adjective)

people you haven't seen for years.

6. He looked at her but showed no

______

ship (verb)

shipment (noun)

______

8. We sent out a large 9. They will

20

______

over the telephone.

S. It isn't always easy to

7. This order will be

______

shippable (adjective)

as soon as the customer pays. yesterday.

the order as soon as possible.

Listen i ng Comprehension

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Spelling Quiz - Can you beat your teacher?

Your teacher will read a list of words to you, all you have to do is correctly spell the words. Write your words below.

1. _________________

27. ________________

2. _________________

28. ________________

3. _________________

29. ________________

4. _________________

30. ________________

5. _________________

31. ________________

6. _________________

32. ________________

7. _________________

33. ________________

8. _________________

34. ________________

9. _________________

35. ________________

10. ________________

36. ________________

11. ________________

37. ________________

12. ________________

38. ________________

13. ________________

39. ________________

14. ________________

40. ________________

15. ________________

41. ________________

16. ________________

42. ________________

17. ________________

43. ________________

18. ________________

44. ________________

19. ________________

45. ________________

20. ________________

46. ________________

21. ________________

47. ________________

22. ________________

48. ________________

23. ________________

49. ________________

24. ________________

50. ________________

25. ________________

51. ________________

26. ________________

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Part 2 Practice Q You will hear a question, followed by three responses. Choose the best response to each question.

1.

©

©

©

2.

©

©

©

3.

©

©

©

4.

©

©

©

5.

©

©

©

6.

©

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7.

©

©

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8.

©

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9.

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10.

©

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28

Listening Comprehension

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Skill 1: Developing Busi ness Vocabulary Exercise 1

Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group A 1 . appetizers

a. small servings of food served before the main meal

2. check

b. look at

3 . illustrated

c.

4. numerous

d. suggest

5. recommend

e. used pictures for

many

Rosie's Restaurant has been voted the most popular restaurant in the city! Start your meal with some of our famous (6)

our daily

. Don't forget to (7)

specials board to see what special dishes we are serving, or choose your meal from the menu.

Don't know what to order? Your waiter will be happy to (8) surely enjoy. We have (9)

a dish that you will

the menu with photographs so you can know exactly

what your meal will look like. Do you like sweet things? Then choose one of the desserts on the menu to end your meal. With so many dessert choices, you

( 1 0)

just might have to order two!

Group B 1 . graphics

a. studied

2. presentation

b. suggested plan

3. proposal

c.

4. researched

d. hand in; give

5 . submit

e. speech

pictures, charts, etc.

Anyone interested in giving a (6)

______

at the next Business Owners' Conference should

contact the conference organizers soon. Send us a (7)

______

to let us know what you

want to talk about, and include the exact topic and length of time you will need. You will have to show that you have (8) (9)

______

your topic well, and you should plan to use

to make your information clearer. Please (10)

______

your ideas to

the Conference Committee before the end of this month.

Conversations

31

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Group C 1 . contract

a. a move to a higher job

2. employee

b. ask

3. inquire

c.

4. postpone

d. a person who works for a company

5. promotion

e. put off to a later date

a document showing a formal agreement

It's exciting to be hired for a new job, but don't let your excitement lead you to mistakes. As a you probably are not familiar with many things about the company. First,

new ( 6)

it is important to read your (7)

______

carefully before you sign it. Make sure you

understand everything in the agreement, and (8) this

clear to you. Don't (9)

about any areas that are not

until later. It is important to understand everything

before you sign. Make sure you know what salary you will be paid and how the company decides . You need to know what you will have to do to

on making an employee's (10) move up in the company.

Exercise 2

Complete the sentences with the correct word form. employee (noun) 1 . It is up to the

employer (noun)

______

2. A new

to decide a worker's salary.

needs some time to learn the new job.

3 . International companies illustration (noun)

people who speak several languages.

illustrator (noun)

4. They chose a famous artist to

______

8. He will 9. The

32

the book.

drew some beautiful pictures.

presentation (noun) 7. The

illustrate (verb)

to make this information clearer.

5. We need a large 6. The

employ (verb)

presenter (noun)

present (verb)

will speak about world politics. information that will shock you. is scheduled to last for almost an hour.

Listening Com prehension

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Part 3 Practice G You will hear conversations between two people and read three questions about each conversation. Choose the best answer to each question.

1. What are the speakers discussing?

(A) A future meeting.

(B) A lunch date.

(C) A conference.

(D) A new employee.

7. What are the speakers discussing?

(A) A pool.

(B) A school.

(C) A present.

(D) A presentation.

2. What does the man want to show the woman?

(A) Pictures from overseas.

(B) His apartment.

(C) The project plans.

(D) A new work schedule.

8. How many questions were there?

3. What time will they meet?

(A) 9:00.

(B) 9 : 1 5 .

(C) 1 1 :00.

(D) 1 1 :30.

4. Where does this conversation take place?

(A) In an elevator.

(B) At the receptionist's desk.

(C) On the telephone.

(D) In a parking lot.

5. What does the man give the woman?

(A) A sign.

(B) A book.

(C) A pass.

(D) An appointment.

6. Where is Ms. Salam's office?

(A) On the right.

(B) On the left.

(C) Downstairs.

(D) Next door.

40

(A) (B) (C) (D)

Two. Four.

Almost ten.

Over twelve.

9. How does the man feel now?

(A) Happy.

(B) Worried.

(C) Mad. (D) Nervous.

10. What did Mr. Ling do this morning?

(A) He paid a tax.

(B) He sent a fax.

(C) He took a taxi.

(D) He bought new shoes.

1 1. How does Mr. Ling feel about the deal?

(A) Unhappy.

(B) Uncertain. ( C) Confident.

(D) Mistaken.

12. How many years has Mr. Ling worked for this company?

(A) Four.

(B) Nine. ( C) Fifteen.

(D) Sixteen.

Listening Comprehension

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Changes 1 Look at the sentence pairs 1 – 24, then complete the second sentence in each pair with a word or expression from the box so that its meaning is similar to the first sentence. There are some words / expressions in the box that do not fit in any of the sentences. You do not need to change the form of any of the words / expressions. amended broaden build up considerable growth constant rise cuts deterioration downsizing downward trend dramatic increase expansion fluctuated general improvement marked progress narrow narrowing phased in phased out reduce relaxation restructure sharp decline / fall slipped steady decrease streamline strengthening tightening up upgrade upward trend weakening widening

1.

Last year, 33% of the population worked in secondary industries and 48% worked in the tertiary sector. This year, the figures are 27% and 53% respectively.

There has been a __________ of the gap between those working in different sectors of the economy.

2.

Last year, the overseas market accounted for 60% of our sales. This year, it only accounts for about 15%.

There has been a __________ in overseas sales figures in the last year.

3.

People can afford to buy more and live more comfortably than they could twenty years ago.

There has been a __________ in the standard of living.

4.

Because our company is bigger now than it was two years ago, we need to recruit more employees.

Because of company __________ over the last two years, we need more workers.

5.

American travelers abroad have discovered that they can buy more foreign currency with their dollar.

There has been a __________ of the dollar.

6.

It is now much harder to import goods into the country than it was a few years ago.

There has been a __________ of border controls for imports.

7.

In 2002 inflation was running at about 4%, in 2003 it was 4.5%, in 2004 it was 5% and in 2005 it was 5.5%.

Between 2002 and 2005, there was a __________ in the rate of inflation.

8.

Last year, the company employed 200 people. This year it now has over 1000 employees.

There has been a __________ in the number of employees working for the company.

9.

Unemployment figures have dropped by about 2% every year for the last four years.

There has been a __________ in unemployment figures over the last four years.

10.

Over the next few years, some management positions in the company will be gradually removed.

Some management positions will be __________ over the next few years.

1 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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11.

Because of forecasts for high demand in the future, we need to increase our stocks.

We need to __________ our stocks to cope with future demand.

12.

The government will spend less on the welfare system next year.

There are going to be __________ in welfare spending next year.

13.

Public services are less reliable now than they were five years ago.

There has been a __________ in public services reliability over the last five years.

14.

Nowadays, more and more people are traveling abroad for business and pleasure.

There has been __________ in the overseas travel market.

15.

Compared with five years ago, more people are shopping in out-of-town malls than in local stores.

There has been an __________ in the number of people shopping in out-of-town malls.

16.

Unless your work visibly improves, we will have to recommend a transfer to another department.

We need to see some __________ in your work, or we will recommend a departmental transfer.

17.

Young Americans want to travel, meet new people and see more of the world than their parents and grandparents did.

Young Americans want to __________ their horizons.

18.

Over the next two months, we plan to make our office computers faster and more efficient.

Over the next two months, we plan to __________ our office computers.

19.

We are trying to make the accounting system simpler and more efficient.

We are trying to __________ the accounting system.

20.

Making the company smaller by making a lot of staff members redundant has made it much more profitable than it was before. __________ the company has made it much more profitable than it was before.

21.

Standards of service have gone down recently, and as a result we have lost a lot of customers.

Standards of service have __________ recently, and as a result we have lost a lot of customers.

22.

Property prices have gone up, then gone down, then gone up again this year.

Property prices have __________ this year.

23.

We have made small changes to the rules for applying for instant credit.

We have __________ the rules for applying for instant credit.

24.

The company is planning to change its marketing division to make it more effective.

The company is planning to __________ its marketing division.

Also see Changes 2 on page 3.

2 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Changes 2 The box below contains 27 words used to describe change in different situations. These are all verbs, and they can be found by reading from left to right and from right to left, starting in the top-left corner and following the direction of the arrows. Separate these words, then use some of them to complete sentences 1 – 10 below. In some cases you will need to change the form of the verb (for example, by putting it into its past simple or past participle form). Ö a

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1.

The company cannot refund customers' money, and goods can only be __________ on production of a receipt or other proof of purchase.

2.

We have made radical changes to the working regulations, and employees are expected to __________ to these over the next few weeks.

3.

Our customer call center used to be in Wichita, but last year we __________ it to India, where costs are much lower.

4.

The new director has completely __________ the company, from a small local enterprise to a major international concern.

5.

The hotel is currently being __________, but will remain open while building work is carried out.

6.

Production has been _________ from our Boston site to a new industrial center outside of Portland.

7.

Our new memory cards __________ in price, from $35 for a 64Mb card up to $125 for a 2Gb card.

8.

The Internet clothing company Pants-2-U.com has __________ its range to include jewelry and watches.

9.

After the sales manager lost the company almost $20,000 in a bad deal, the director had no choice but to ________ him to sales assistant.

10.

Air fares will be __________ on July 21: domestic flights will go down by 10%, but international flights will go up by 22%.

Also see Changes 1 on pages 1 and 2.

3 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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OBJECTIVES

Part 4 : Tal ks

You can improve your score in Part 4 by: •

In Part 4 of the new TOEIC test, you will listen to talks. These are not conversations. They are talks on the weather, advertisements, recorded announcements, and so on. There is only one speaker. Each talk will be spoken only once. Listen carefully because the talk is not written out.

In your test book, you will find three questions about the talk. You will also read four answer choices. Choose the best answer to the question. There are 30 questions in Part 4. You will have eight seconds to answer each question.

•

•

•

developing business vocabulary listening for answers to Wh- questions following the questions chronologically making inferences

Sample TOEIC Test Questions You will hear:

Attention, shoppers. \-% h ave a special sale today on women's coats. Please visit the Wbmen 's Department on the second floor, where you willfind all women's winter coats are 25 percent off. This special deal is for today only. Don't forget to visit our newly opened cafe on the fourth jl.001: Enjoy hot coffee, tasty baked goods, sandwiches, and other delicious treats while you take a resl fro111 shopping. Remelllber, our customers are not charged for parking in the mall garage, but you musl have your ticket validated by a cashier. Enjoy your shopping!

You will read: 1 . How long is the sale?

(A) One day.

(B) Two days.

(C) Three days.

(D) Four days.

2. What is on the fourth floor?

(A) (B) (C) (D)

A bakery.

The restroom.

A small restaurant.

The Women's Department.

3. What is free for store customers?

(A) Coffee and sandwiches.

(B) Parking.

(C) A coat.

(D) Movie tickets.

Answers 1 . Choice (A) is the correct answer. The sale is for today only. Choice (B) confuses two days with the similar sound of today. Choice (C) is not mentioned. Choice (D) confuses four with for.

2. Choice (C) is the correct answer. The speaker mentions a cafe on the fourth floor. Choice

(A) associates bakery with balwd goods. Choice (B) confuses restroom with take a rest. Choice (D) is on the second floor.

Talks

41

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3. Choice (B) is the correct answer. The speaker tells us that customers are not charged for

parking. Choice (A) is what is served in the cafe, but there is no mention that it is served for free. Choice (C) is on sale for a discount. Choice (D) repeats the word ticket, but it is parking tickets the speaker refers to, not movie tickets.

Types of Questions In Part 4, you may be asked questions about facts. Examples of factual questions are: •

What is going on sale?

•

Who is attending the meeting?

•

When does the increase go into effect?

•

Where are the people going?

•

How long will she be gone?

Factual questions have the following three characteristics.

I

Characteristics

Examples

The questions often begin with a Wh- word.

Who got a promotion?

Ms. Mills.

The questions are often in the present continuous tense.

What are the people doing?

They're paying their bill.

The answer choices are usually short (two to five words).

When is the ferry leaving?

At noon.

42

Listening Comprehension

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Skil l 1: Developing Business Vocabulary Exercise 1

Write the letter of the correct definition next to each word . Then complete the passage with the correct words.

Group A 1 . commuters

a. place

2. construction

b. the act of building

3 . increase

c. price

4. location

d. people who travel from home to work

5. rate

e. grow; get larger

The City Transportation Office announced that the cost of parking at the train station will next month. The new parking (7)

(6)

than it is now. This will have a big effect on (8)

will be 1 5 percent higher who take the train to work every

day. City officials say that they raised the parking fees in order to pay for the (9)

______

of the new parking garage. The new parking garage has more parking spaces than the old one, . It is one block away from the train station. City

but it is not in a good (10)

officials say this was done because there was not enough room for a large parking garage right next to the station.

Group B 1 . approximately

a. one hundred years

2. century

b. the state of being

3 . demonstrates

c. an act that hurts or harms

4. existence

d. about; more or less

5. injury

e. shows

Wilson Family Enterprises is one of the oldest businesses in our town. It was started more than a ago by brothers Tom and John Wilson. The company's original factory

(6)

building is still in (7)

,

but it is now used as a museum. The factory has grown and

now takes up space in two large buildings downtown. It has (8)

300 employees.

The Wilson family is proud to say that no employee has ever suffered any serious (9)

______

(10)

on the job, even though the work is sometimes dangerous. This the truth of the company motto: "We always put safety first."

Talks

43

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Group C

1 . advisors

a. more than half; most

2. investments

b. people who work at a company

3. majority

c. money used to make a profit

4. personnel

d. workshop; special class

5. seminar

e. people who give advice or suggestions

It isn't always easy to know where to put your money. If you would like help with your , we have the answer for you. In our financial (7)

( 6)

, you will

learn everything you need to know to make your money grow. This special class is taught by some of the country's top financial (8)

.

They can answer all your questions and

make suggestions for each person's specific financial situation. This is a very popular class. The (9)

______

of people who have attended it in the past have returned to us for more

financial advice. There is a special offer for everyone who works at this company. All (10)

who sign up this week will receive a 1 0 percent discount on the fee.

Exercise 2

Complete the sentences with the correct word form. investment (noun)

investor (noun)

1 . It is not a good idea to

______

invest (verb)

all your money in one place.

puts money into several different things.

2. A smart

3 . It's a good idea to do some research before you make a big advisor (noun)

4. An

advice (noun)

to change jobs at a time like this.

6. She usually gives very good

______

you not to take that job because it doesn't pay well.

injury (noun)

injure (verb)

8. Smoking is

injurious (adjective)

to your health.

9. She fell and hurt her leg, but it wasn't a serious 10. It is not unusual for people to

44

advisable (adjective)

can help you make a decision about your career.

5. It is not 7. I

advise (verb)

______

______

themselves even in the safety of their own homes.

Listening Comprehension

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Ski ll 2: Listening for Answers to Wh- Questions As you listen to the talks in Part 4, keep the J,\'t'h - words in mind. The answers to these questions are the specific facts found in the talks.

Sample TOEIC Test Question You will hear:

May I have your allention, please? Because our flight today is fully booked, we must require that passengers limit their cany-01t items w one per person. Ifyou h ave more than one carry-on item, please report w the counter now so that allendants may check your extra bags.

You will read: 1 . Who should report to the counter?

(A) Passengers who want to read.

(B) Passengers with n;vo bags.

(C) Parents traveling with children.

(D) Attendants who are ready to leave.

Answer Choice (B) is the correct answer. Passengers with more than one carry-on item should report to the counter. The announcement states that carry-on bags will be limited to one per person.

Choice (A) incorrectly associates fully booked with read. Choice (C) is a group of passengers with special concerns, but they are not mentioned here. Choice (D) is incorrect because the attendants are checking bags, not leaving work.

-

Skill Focus Wh- question words appear in Parts 2, 3, 4, and 7 of the new TOEIC test. They tell you not only that specific information is required, but what kind of information to look for. Knowing what kind of information will answer each Wh- question word will help you listen for the right information. Study the following Wh- words and possible answer types.

Wh-

Answer Types

Examples

�\'t'ho

name, title, identification

Ms. Engle, the manager, the man in the gray cap

What

object, idea, event

the computer, the manufacturing process, the theory, the banquet

l�en

time, day, month, year

1 :00 on Tuesday, in the afternoon, in April, on the fifteenth, in 2006

l�ere

place, location

in the park, on the table, in a meeting

l�y

reason, explanation

because tl1e copier is broken, so that he will know how to get here

How

method, means, way

pull this handle, follow these directions, do this first

How + adj.

length of object or time

1 1 inches, three hours

How + adv.

quantity or size

4

Words

pints, enough, some for everybody Talks

45

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Skill 2: Exercise Circle the best response to each question.

Questions 1-3 refer to the following introduction.

I'd like to presem Bob Atwood, the general ·manager of Stansfield Company. � all know

Stansfield Company as a compact disc manufacturing firm located outside of Sydney, Australia. Mr. Atwood has been on our board ofdirectors for over ten years. � are honored to have Bob assigned here as consultant.

1 . Who is being introduced?

(A) (B) (C) (D)

Mr. Atwood.

Mr. Stansfield.

Mr. Sydney.

Mr. Fields.

2. How long has he been on the board of directors?

(A) (B) (C) (D)

Approximately two years.

Exactly two years.

Exactly ten years.

More than ten years.

TEST TIP Write as many additional Whquestions as you can think of for each conversation. Then practice answering the questions. This will help you prepare for Wh­ questions on the new TOEIC test.

3. Why is he assigned here?

(A) (B) (C) (D)

He is the general manager.

He is on the board of directors.

He wanted a vacation.

He is serving as a consultant.

Questions � refer to the following advertisement.

How do you know which mutual fund to invest in this year? There are over 3,000 mutual funds Lo choose from. Ifyou can't stand the confusion, come to the trained experts at Townsend Fund for investment advice. There are four convenient Townsend locations to meet your needs. For over 25 years, the people of Townsend Fund have been successful at making your money work for you.

4. What kind of advisors does Townsend Fund have?

(A) Trained.

(B) Confused.

(C) Busy.

(D) Rich.

5. How many locations does Townsend have?

(A) One. (B) Three.

(C) Four.

(D) Five.

6. How long has Townsend Fund been in existence?

(A) (B) (C) (D) 46

A year.

A decade.

A quarter of a century.

A cenrury.

Listening Comprehension

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Skil l 3: Fol lowing the Questions Chronologica l ly In Part 4, try to skim the questions quickly before the talk begins. The questions are in the same order as the information presented in the talk. When the talk begins, go back to the first question for the talk. You can follow the talk by following the questions.

Sample TOEIC Test Questions Questions 1-3 refer to the following announcement.

You will hear: Kakuyama Parking Company announces an increase in the charges for monthly parking spaces in its lot. The changes will not go into effect until the first day ofJuly of this year.

The new fee will reflect a 7 percent increase on your current parking rate.

You will read: 1 . What kind of company is making the announcement?

(A) Gardening.

(B) Parking.

(C) Car sales.

(D) Banking.

2. When will the new rate start?

(A) Immediately.

(B) Next month.

(C) July 1 .

(D) Next year.

3. How much will the increase be?

(A) One percent.

(B) Seven percent.

(C) Seventeen percent.

(D) Seventy percent.

Answers

1. Choice (B) is the correct answer. Kakuyama is a parking company. Choice (A) is not related to this talk. Choice (C), car sales, is incorrectly associated with the words car, park, lot, rates, and increase. Choice (D), banking, is incorrectly associated with the words fee, rate, increase, and 7 percent.

2. Choice (C) is the correct answer. The announcement says the increase will start on the first day ofJuly of this year. Choices (A), (B), and (D) are all contradicted by the first day ofJuly of this year. For Choice (B), we cannot assume that next month is July.

3. Choice (B) is the correct answer. The announcement says the increase reflects a 7 percent increase on current rates. Choice (A) is not mentioned in any context. Choices (C) and (D) confuse seven with seventeen and seventy because of the similar sounds.

Tal ks

47

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Ski l l Focus Most of the talks will start out with general information and move on to specific information.

Sometimes there may be a result or prediction at the end. The questions will follow this pattern, too. Knowing when to expect different kinds of questions can make it easier to follow the information in a talk. Study the common question patterns in the following chart.

Question Types Questions

Listen for

Examples

General

Who is making this announcement?

the people

teachers speaking in classrooms, businesspeople speaking in meetings

Where is this talk taking place?

the setting

a business meeting, an airport

What is the discussion about?

a problem, an object, or an idea

a deadline, a menu, a marketing strategy

How much is the increase?

amounts

ten dollars

When is it due?

time expressions

next Friday

What will happen next?

a logical or probable outcome

They will hire more personnel.

Specific

Result or Prediction

How will they probably solve the problem?

They will have the fax machine repaired.

Skill 3: Exercise Choose the best answer for each question.

Questions 1-3 refer to the following speech. ďż˝/come to our annual sales meeting, eve1yone. After lunch and a brief business meeting, a team from our Research and Development Department will join us and demonstrate our newest products. Each ofyou wilt have the chance LO uy samples from our new line and ask questions of the team. Now please help yourselves to tlze delicious buffet that has been set up in the adjoining dining room.

1 . How often does the meeting take place?

(A) (B) (C) (D)

Once a year.

Twice a year.

Three times a year.

Once every two years.

2. Who is attending the meeting?

(A) (B) (C) (D)

48

Sales personnel.

Food service staff.

Bank executives.

Factory workers.

Liste n i ng Comprehension

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3 . What will people do first?

(A) Try out some new products.

(B) Eat a meal.

(C) Visit the Research Department.

(D) Discuss salaries.

Questions 4-6 refer to the following recorded message.

Thank you for calling Buffington's, the dependable retail store. Our hours are Monday through Saturday, nine o'clock to six o'clock. On Sundays, our hours are one o'clock to six o'clock. Ifyou know the extension of the person you want to talk to, press the three digits of the extension. Ifyou want customer service, press 2 now. Ifyou need an operator, stay on the line.

4. What is Buffington's?

(A) A shopping mall.

(B) A repair shop.

(C) A store.

(D) A bank.

5. When is Buffington's open?

(A) Monday through Friday.

(B) Monday through Saturday.

(C) Saturday and Sunday only.

(D) Every day.

6. What number do you press for customer service?

(A) 1 .

(B) 2.

(C) 6.

(D) 9.

Talks

49

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Skill 4: Making I nferences In Part 4, you may be asked questions for which you must make inferences. These questions will not be about stated facts, but about conclusions or judgments you must make.

Sample TOEIC Test Question You will hear: Ifyou are ambitious and want to move ahead in your careeJ; or ifyou want to enter a new field of business, we guarantee that you will gain a competitive edge by attending our seminars on professional development. The seminars are offered at many locations in the metropolitan area, at convenient evening hours. Choose the entire program of seminars, or select only the areas that interest you.

You will read: 1 . Who will be interested in this advertisement?

(A) Teachers.

(B) Farmers.

(C) Athletes.

(D) Businesspeople.

Answer Choice (D) is the correct answer. The seminars are for those interested in new fields of business and in professional development. They would probably work in the city during the day. All these ideas are associated with business. Choice (A) makes an inference about who will be giving the seminars, not who will be taking them. Choice (B) incorrectly interprets new f£eld. Choice (C) draws an incorrect inference from the phrase competitive edge.

Skill Focus Questions about inferences make you think about what is probable, based on the information in the talk. Questions about inferences are often Wh- questions that ask about ideas or impressions conveyed in the passage. Study these common questions about inferences.

•

What will happen next?

•

Who is the intended audience?

•

What happened before?

•

What is the probable result?

SO

Listening Comprehension

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Skill 4: Exercise

Choose the best answer for each question. You will need to make inferences.

Questions 1-3 refer to the following report.

Those ofyou who are driving into the city from the northeast, please take notice that, because of highway construction on Route 312, traffic will be closed in the southbound lane at 9:30 tomorrow morning. That's Route 312, tomorrow morning at 9:30. rbu may want to find another route into the city tomorrow morning.

1 . Who is this report for?

(A) (B) (C) (D)

Commuters driving into work.

Construction workers.

Subway riders.

Joggers.

2. What is the announcer trying to prevent?

(A) Highway construction.

(B) A traffic jam tomorrow.

(C) Train delays.

(D) Accidents.

T E ST T I P Remember to choose , , the most likely inference. Try assign ing probabilities if needed.

Use relative percentages or a range from 1 to 5, for example, with 5 being most li kely. '¡

3 . What does the speaker think that listeners should do?

(A) Enter the city from the northeast.

(B) Visit the city tomorrow morning.

(C) Tour the construction site.

(D) Use a different road.

Questions 4-6 refer to the following talk. i% asked your customers about their favorite vacations. The majority said they preferred to travel in the months between June and September. �ry few customers said they preferred to take vacations between the months of November and February. i% think you could increase your business by offering more discounts during those low-activity months.

4. Who is the audience?

(A) Travel agents.

(B) Vacationers.

(C) Students.

(D) Pilots.

5 . What is the speaker doing?

(A) Giving advice.

(B) Explaining a process.

(C) Showing pictures.

(D) Demonstrating a product.

6. What might happen next?

(A) Vacations in November will increase.

(B) The audience will ask questions.

(C) Listeners will purchase tickets.

(D) Customers will ask for discounts.

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51

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Part 4 Practice Q You will hear talks given by one speaker and answer three questions about each talk.

Choose the best answer to each question.

1. What kind of injury is mentioned?

(A) Wrist injuries.

(B) Injuries to the mouse.

(C) Keyboard injuries.

(D) Monitor problems.

4. Where will the meeting take place?

(A) Palm Springs.

(B) Rio de Janeiro.

(C) Hawaii.

(D) Los Angeles.

2. What products are offered?

(A) Computer operators.

(B) Work habits.

(C) Computer accessories.

(D) Catalogs.

5. How many timeshares were sold last year?

(A) 50.

(B) 90.

(C) 500.

(D) 1 0,000.

3 . Who is the audience for this advertisement?

(A) Computer operators.

(B) Computer repairpersons.

(C) Catalog salespersons.

(D) Producers.

6. What can you get by calling the Timeshares International office?

(A) Tickets to the event.

(B) A fifty percent discount.

(C) The names of the sponsors.

(D) A list of timeshares for sale.

52

Listening Comprehension

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Comparing and contrasting Complete these sentences with the most appropriate word or expression in bold. In one case, all three options are possible.

1.

The contrast / compare / comparison in working conditions between our Denver department and our department in Chicago is very noticeable, and employees are now demanding equality in this area.

2.

The two companies differentiate / differ / different considerably from each other: one sells to the wholesale market, and one sells directly to retailers.

3.

It is often difficult to differentiate / differ / contrast between employees who are off work because they are genuinely ill, and those who are just enjoying a day at home.

4.

Our new software program shares some common characters / characterizes / characteristics with those that are already on the market.

5.

There's a clear distinguish / distinctive / distinction between starting your own company, and taking over one that already exists.

6.

Compared / Compare / Comparing with 15 years ago, home PCs are cheaper, faster and have a much bigger memory.

7.

The two products are different in every way: there's absolutely no compare / comparison / contrast between them.

8.

Our latest mobile phones similar to / alike / resemble those of our main competitor, except that they have more features and are more reliable.

9.

There are several similarities / similarly / similar to between our new photocopier and our old one: these include an advanced color facility and a multi-task option.

10.

Serious computer hackers can access your personal files and destroy or alter them. Exactly / In the same way / Just as, they can gain access to your Internet banking facility and steal your money.

11.

The quality of our products is excellent. Likewise / Alike / Likeness, the price.

12.

The TOEFLÂŽ exam covers a variety of general English tasks. In contrast to / Although / By way of contrast, the TOEICÂŽ focuses more on business and professional issues.

13.

The company has not performed very well during the last quarter. Nevertheless / Even so / However, it has still managed to turn a profit and retain most of its clients.

14.

There currently seems to be a large discrepancy / discrimination / differential between the number of people employed in service industries, and those employed in the primary sector.

15.

Our new contract states that both parties must give 6 months' notice of termination, unlike / whereas / whereby our old contract had an immediate 'get-out' clause.

4 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Condition and requirement Rearrange the letters in bold to make words and expressions related to condition and requirement. The first one has been done as an example.

1.

sa nlgo sa customers continue to demand the BD17 model mobile, Telelink will continue to produce it. If demand falls, the line will be discontinued.

(Answer = As long as)

2.

seusln we receive your payment within ten days, we will have to start charging you interest.

3.

We will continue to offer you interest-free credit no incotnido atth you maintain regular repayments to your account. The minimum monthly repayment is $250.

4.

Everyone will get a pay rise vogrnipid ttha we meet our sales targets.

5.

The main retncopiinod for increased consumer spending is a stable economy with low inflation and low interest rates. Without these, people will save rather than spend.

6.

(Notice on a fire alarm): ni eacs fo fire, break class.

7.

ni het nvete fo a delay, all passengers will receive a voucher for a light meal at the airport.

8.

We agreed to sign the contract, the only aputonstili being that it would run for at least five years.

9.

The management has nidncoalitoun trust in its employees: it knows they will do their best at all times, even if things get difficult.

10.

sumsagin hatt the flight is on time, we will meet you at LaGuardia airport at ten o'clock.

11.

We will proceed with the delivery of spare parts no teh autonmsspi hatt your order has remained unchanged.

12.

Being able to drive is one of the quereesisitpr of the job: if you cannot drive, you will not be considered for the post.

13.

Before you accept a job, it is important that you agree with the remst and ioctnsodin set out in the contract.

14.

It is a nmreiretque of the company that employees have a medical at least once a year.

15.

If you have a query, telephone us at the number above. niifagl ttha, send us an email.

16.

We need to involve at least 20 people on this project, ehewotris it can't go ahead.

7 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Confusing words The sentences below are all missing one word. Four possible answers follow each sentence.

Choose the best answer in each case. Note that each set of answers includes some words that are often confused with one another, either because: (a) they are related to the same topic, but have a different meaning; (b) they look similar but have a different meaning; (c) they are English words which have a similar-looking word in another language but which have a different meaning (we call these words false friends).

1.

Try to make your report as __________ as possible: only give us the facts, and not your opinions. (a) subjective (b) objectionable (c) subjected (d) objective

2.

Environmental inspectors regularly __________ our kitchens and other food preparation areas to make sure they conform to regulations. (a) inspect (b) control (c) study (d) analyze

3.

__________ workers are often rewarded with higher salaries and other benefits. (a) conscious (b) conscientious (c) conscience (d) consciousness

4.

Airlines are already increasing their prices on the __________ that fuel prices are going to rise. (a) consumption (b) destruction (c) assumption (d) presumption

5.

The fire caused a lot of __________ to the building and factory machinery. (a) damage (b) harm (c) injury (d) wound

6.

Government subsidies helped to __________ many companies being forced to close down. (a) prevent (b) preventive (c) avoidance (d) avoid

7.

The manager made it clear that he intended to __________ down some new rules to enforce workplace discipline. (a) lying (b) lie (c) laying (d) lay

8.

Cuts in advertising will have a serious __________ on sales. (a) effective (b) effect (c) affect (d) affection

9.

If you want to take photographs, you will need to apply for a __________. (a) permit (b) permission (c) permissible (d) permitting

10.

At the meeting, the manager talked __________ about the need for better attendance and punctuality. (a) briefly (b) briefing (c) shortly (d) shorts

11.

The office will be closed __________ it is being decorated. (a) during (b) while (c) for (d) throughout

12.

Can you __________ me on the best course of action to take? (a) advisory (b) advisable (c) advice (d) advise

13.

Economic __________ slowly stagnated as the recession became worse. (a) active (b) action (c) activity (d) activist

14.

__________ their regular daytime job, many people do extra work in the evening. (a) by (b) beside (c) between (d) besides

15.

The computer system crashed on Monday, then again on Wednesday and finally today. These

8 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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________ breakdowns are wasting us time and costing us a lot of money. (a) continuing (b) continuous (c) continuation (d) continual 16.

She was very __________ of our efforts to help. (a) appreciable (b) appreciative (c) appreciating

(d) appreciate

17.

The manager said he believed we would win the contract, but I knew that we didn't really stand a / an __________. (a) possibility (b) probability (c) chance (d) opportunity

18.

The proposals he put forward were excellent. __________, it quickly became apparent that they would work when put into practice. (a) Moreover (b) However (c) Nevertheless (d) Although

19.

We need to remain __________ to the needs of our customers, and react accordingly. (a) sensible (b) sensitive (c) sensitivity (d) sensibility

20.

A __________ amount of working hours are lost every year because of illness and absenteeism. (a) considerate (b) considerable (c) consistent (d) convenient

21.

The new salesman refused to wear a tie on __________. (a) principle (b) principality (c) principal (d) principally

22.

Nobody raised any __________ when we insisted on opening an hour earlier. (a) criticism (b) complaints (c) protests (d) objections

23.

The museum contains several __________ works of Renaissance art, including two paintings by Raphael, one by DĂźrer, one by Titian, and an early sketch by Tintoretto. (a) worthless (b) valueless (c) priceless (d) useless

24.

Despite the recent economic recovery, many people are still looking for __________. (a) work (b) job (c) profession (d) career

25.

The Avicenna Partnership is a __________ company with a long and successful sales history. (a) respectable (b) respectful (c) respecting (d) respective

26.

Because of increased operating costs, we have been forced to __________ our prices. (a) rise (b) raze (c) raise (d) arise

27.

The bank has said it will be happy to __________ us the money provided we have suitable collateral. (a) lend (b) borrow (c) lease (d) rent

28.

When we leave the office tonight, __________ me to turn everything off and lock up properly. (a) remembrance (b) reminisce (c) remember (d) remind

29.

Because of the current __________ situation, we have been forced to close down several of our city center outlets. (a) economical (b) economic (c) economize (d) economics

30.

Shortly before you hold a meeting, it is a good idea to send everyone in the office a __________ outlining the main points to be discussed. (a) notify (b) notice (c) note (d) notification

9 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Continuing, repeating and starting again Exercise 1: The sentences below all contain a word or expression in bold referring to continuing something, repeating something, or starting something again. In some of the sentences, the word has been used correctly. In others, the wrong word has been used.

Identify which sentences are correct and which are wrong. Replace the words in the wrong sentences with a correct word. You will find these words in the other wrong sentences.

1.

Despite repeated warnings, you have failed to show any improvement in your work or your attitude.

2.

The production line has been temporarily shut down following a report from the Health and Safety officer, but we hope to ongoing production as soon as possible.

3.

The meeting will break for lunch at half past twelve, and restart at two.

4.

I think that we have talked enough about planning permission for the new office. I would like to reopen to the previous subject of overdue payments, if that's all right?

5.

We like to continuous good relations with our customers, and take any complaints very seriously indeed.

6.

The computer crashed on Monday, then again on Wednesday and once more on Friday. If it gives us persevere problems, I suggest we get a new one.

7.

A regular, repeated tone means that the person you are trying to call is already on the phone, but a / an maintain tone means that the number you are trying to call is not available.

8.

We are worried that work on the new warehouse will progress too slowly unless we offer the contractors more incentives.

9.

We understand that you are supposed to retire next month, but we would be delighted if you would carry on working for us after that on a part-time basis.

10.

The economic climate is very bad at the moment, and we are losing over $10,000 a month as a result, but I suggest we steady and hope that recovery comes soon.

11.

Unfortunately, the latest company report will persist the rumor that we are going to close down some departments.

12.

The managing director called, and says he wants us to press on with the proposed changes to the distribution scheme despite opposition from the marketing department.

13.

The hotel will be closed for renovations between October 15 and November 20, but will revert in time for the Thanksgiving holiday.

14.

The Directors have said they are delighted with the commitment you have shown the company this year, and hope that you will be able to perpetuate the good work.

15.

If you continual in coming late and taking unauthorized breaks, we will have no option but to dismiss you from your post.

10 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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BBA3 TOEIC | Page 34

16.

Staff absenteeism is a / an keep up problem which we need to resolve as soon as possible.

17.

The constant noise from the highway outside the office makes it very difficult to concentrate.

18.

As long as the negotiations continue to proceed well, we hope to sign the contract by the end of the month.

19.

Unemployment figures have fallen by about 2% every year for the last ten years. It is hoped that this resume decrease will continue.

20.

If the government agrees to pursue its current policy of reducing taxation, we can afford to invest more in developing our technology.

Exercise 2: Complete these sentences using the most appropriate word or expression from Exercise 1. In some cases you will need to change the form of the word (for example, from an adjective to an adverb), and in some cases more than one option is possible.

1.

We have asked them __________ to send us the invoice, but they have ignored us every time.

2.

The air conditioning is __________ breaking down, usually when it's really hot.

3.

Sales figures have been dropping by about 3% a month. If this problem __________, we will have to start making staff cutbacks.

4.

Rail services between Albion Creek and Elgin City have been suspended while the track is repaired, but will __________ early next week.

5.

Learning a language isn't easy. You need to __________ if you want to make any real progress.

6.

One of the most important things you should do in this line of work is __________ a sense of humor, especially when things go wrong.

7.

The work on the new airport isn't __________ fast enough, and won't be ready in time for the beginning of the tourist season.

8.

The presentation ended early because of __________ interruptions from the audience.

9.

Staff development workshops help our team to develop new and more effective ways of working, but eventually many of them __________ to their old ways.

10.

Everyone is delighted with the quality of service you provide. _____ it _____!

11 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

BBA3 TOEIC | Page 34

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PRACTICE TOEIC® TEST: LISTENING

Listening Comprehension Practice Test Answer Sheet

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85

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Listening Practice Test Listen to the following track for the entire test,

Track lp t-01

PART 1 : PHOTOS Directions: Look at each photo. You will hear four statements about the photo. The statements are not in your book. Mark the letter of the statement that best describes the photo. You will hear each statement only once.

1.

86 BBA3 TOEIC | Page 36

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LISTENING PRACTICE TEST: PART 1

3.

4.

Go to the next page

87

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

5.

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LISTENING PRACTICE TEST: PART 1

7.

Go to the next page

89

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

9.

10.

This is the end of Part 1.

Look at the next page to start Part 2 90 BBA3 TOEIC | Page 40

BBA3 TOEIC | Page 41

LISTENING PRACTICE TEST: PART 2

PART 2: QUESTION-RESPONSE Directions: Listen to the question or statement and three possible responses. You will hear them only one time, and they are not in your book. Choose the best response, and mark the corresponding letter on your answer sheet.

11. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

20. Mark your answer on your answer sheet.

21. Mark your answer on your answer sheet.

22. Mark your answer on your answer sheet.

23. Mark your answer on your answer sheet.

24. Mark your answer on your answer sheet.

25. Mark your answer on your answer sheet.

26. Mark your answer on your answer sheet.

27. Mark your answer on your answer sheet.

28. Mark your answer on your answer sheet.

29. Mark your answer on your answer sheet.

30. Mark your answer on your answer sheet.

31. Mark your answer on your answer sheet.

32. Mark your answer on your answer sheet.

33. Mark your answer on your answer sheet.

34. Mark your answer on your answer sheet.

35. Mark your answer on your answer sheet.

36. Mark your answer on your answer sheet.

37. Mark your answer on your answer sheet.

38. Mark your answer on your answer sheet.

39. Mark your answer on your answer sheet.

40. Mark your answer on your answer sheet.

This is the end of Part 2.

Go to the next page to start Part 3 91

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

PART 3: CONVERSATIONS Directions: Listen to a conversation between two speakers. Then choose the correct answers to the three questions about that conversation. Fill in the letter (A), (B), (C), or (D) on your answer sheet. You will hear each conversation only once.

41. Where is the man going?

47. Who is the man?

(A) His apartment

(A) A chef

(B) The dentist’s office

(B) A waiter

(C) Downtown

(C) A customer

(D) The mall

(D) A dishwasher

42. When is he going there?

48. How much does the woman owe?

(A) This morning

(A) $50

(B) At noon

(B) $55

(C) This afternoon

(C) $60

(D) In the evening

(D)$65

43. How will he get there?

49. How will she pay?

(A) Walking

(A) Cash

(B) In the woman’s car

(B) Check

(C) By train

(C) Credit card

(D) By bus

(D) Money order

44. What problem are they discussing?

50. What time will the meeting start?

(A) The coffee machine is broken.

(A) 7:00

(B) They need to order new supplies.

(B) 10:45

(C) The cafeteria is closed.

(C) 11:00

(D) The coffee pot is too small.

(D) 11:45

45. What will the man do?

51. How many chairs will they need?

(A) Make a fresh pot of coffee

(A) 8

(B) Get coffee at the cafeteria

(B) 10

(C) Buy a new machine

(0)12

(D) Fix the machine

(D) 15

46. When will he do it?

52. Who will bring the extra chairs?

(A) Before lunch

(A) The man

(B) At noon

(B) The woman

(C) On Sunday

(C) The director

(D) On Monday

(D) The assistant

92 BBA3 TOEIC | Page 42

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LISTENING PRACTICE TEST: PART 3

53. What is the problem with the hotel room?

59. Why did the man change the time for his vacation?

(A) It is too noisy.

(A) He has too much work.

(B) It doesn’t have a view.

(B) He couldn’t get a hotel room.

(C) The bed isn’t comfortable.

(C) He has to go on a business trip.

(D) It costs too much.

(D) He doesn’t have enough money.

54. What will the man do about the problem?

60. Where will he take his vacation?

(A) Nothing

(A) In a city

(B) Charge her less

(B) By a lake

(C) Change her bed

(C) At the beach

(D) Give her a different room

(D) In the mountains

55. When will the woman leave the hotel?

61. When will he take his vacation?

(A) This morning

(A) This week

(B) Tonight

(B) Next week

(C) Tomorrow

(C) In September

(D) In four nights

(D) In November

56. Why was the man late?

62. What did the man do last weekend?

(A) He had a meeting.

(A) Played tennis

(B) His clock wasn’t working.

(B) Met with a client

(C) He had an appointment.

(C) Visited a friend

(D) He was stuck in traffic.

(D) Worked on a project

57. What time is it now?

63. Where does the man play tennis?

(A) 9:30

(A) At a hotel

(B) Just before 11:00

(B) At a school

(C) 11:00

(C) At a park

(D) Just after 11:00

(D) At a club

58. Who wants to see the man now?

64. When does the woman want to play tennis?

(A) His assistant

(A) Sunday

(B) His friend

(B) Monday

(C) His boss

(C) Friday

(D) His client

(D) Saturday

Go to the next page -*■

93

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

65. Where does this conversation take place?

68. What will the woman do this afternoon?

(A) At a theater

(A) Look for her key

(B) At a train station

(B) See a new apartment

(C) At a travel agency

(C) Take the man to lunch

(D) At a soccer game

(D) Buy some new clothes

66. How many tickets does the man want?

69. What time will she do it?

(A) 1

(A) 1:00

(B) 3

(B) 2:30

(C) 4

(C) 5:00

(D) 8

(D) 5:30

67. Where will the man sit?

70. What does she say about her current apartment?

(A) Near the front

(A) It isn’t very big.

(B) In the center

(B) The rent is too high.

(C) In the back

(C) It’s too far from work.

(D) On the aisle

(D) It doesn’t have enough closets.

This is the end of Part 3.

Look at the next page to start Part 4 94 BBA3 TOEIC | Page 44

BBA3 TOEIC | Page 45

LISTENING PRACTICE TEST: PART 4

PART 4: TALKS Directions: Listen to a talk. Then choose the correct answers to the three questions about that talk. Fill in the letter (A), (B), (C), or (D). You will hear each talk only once.

71. What gate will the flight leave from?

77. What event is this announcement about?

(A) 5

(A) An art exhibit

(B) 15

(B) A music class

(C)16

(C) A museum tour

(D) 92

(D) A musical performance

72. What are passengers asked to do now?

78. What time does the event begin?

(A) Check extra bags

(A) 2:00

(B) Board the plane

(B) 7:00

(C) Show their tickets

(C) 8:00

(D) Speak with assistants

(D)11:00

73. Who will get on the plane first?

79. What will happen after the event?

(A) People with high row numbers

(A) There will be a garden tour.

(B) People with low row numbers

(B) Refreshments will be served.

(C) People with small children

(C) A chef will give a demonstration.

(D) People with first-class tickets

(D) Information about the museum will be provided.

74. When will fares go up?

80. What is this advertisement for?

(A) September 1

(A) A hotel

(B) September 15

(B) A restaurant

(C) December 1

(C) A business lunch

(D) December 15

(D) A party planning service

75. What happens if you press “ 1” ?

81. When is a reduced price available?

(A) You hear about subways.

(A) Near the beginning of the month

(B) You hear about buses.

(B) Near the end of the month

(C) You hear about fares.

(C) Every Wednesday

(D) You hear about the effects of weather.

(D) Tuesday through Saturday

76. How can you speak directly with a person?

82. What happens on Sunday?

(A) Press “ 2”

(A) The business is closed.

(B) Press “3”

(B) There are special deals for children.

(C) Press “4”

(C) Customers are invited to a party.

(D) Stay on the line

(D) Breakfast is served.

Go to the next page

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

83. What’s the weather like now?

89. What will Ms. Whitaker talk about?

(A) Cloudy

(A) The Business Owners’ Association

(B) Windy

(B) Accounting services

(C) Clear

(C) Financing a business

(D) Chilly

(D) A business conference

84. How high will the temperature get today?

90. What will happen immediately after Ms. Whitaker’s talk?

(A) 35 degrees

(A) She will read a chapter from her book.

(B) 45 degrees

(B) Refreshments will be served.

(C) 55 degrees

(C) There will be a slide show.

(D) 65 degrees

(D) John Jones will talk.

85. When will the weather change?

91. What time will next month’s meeting begin?

(A) This afternoon

(A) 2:00

(B) This evening

(B) 7:30

(C) Tomorrow

(C) 8:00

(D)Sunday

(D) 8:30

86. When will the tour begin?

92. Why are streets closed today?

(A) In four minutes

(A) Construction work is in progress.

(B) In five minutes

(B) There is a bad traffic jam.

(C) In nine minutes

(C) There will be a parade.

(D) In ten minutes

(D) The weather is bad.

87. What will happen after lunch?

93. What does the speaker suggest that listeners do?

(A) A trip to a museum

(A) Use public transportation

(B) A visit to the zoo

(B) Follow the events on TV

(C) A tour of monuments

(C) Park in designated areas

(D) A ride to the park

(D) Stay at home

88. What is NOT allowed on the bus?

94. When will streets reopen?

(A) Eating

(A) At noon

(B) Standing

(B) At 2:00 p.m.

(C) Taking photos

(C) In the evening

(D) Asking questions

(D) Tomorrow

96 BBA3 TOEIC | Page 46

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LISTENING PRACTICE TEST: PART

95. What is the purpose of the call?

98. When is the museum open?

(A) To cancel an appointment

(A) Every day

(B) To change an appointment

(B) Weekends only

(C) To give a reminder about an appointment

(C) Every day except Sunday

(D) To explain the reason for an appointment

(D) Monday through Friday only

96. Who is the appointment with?

99. What will happen next week?

(A) A dentist

(A) There will be a new permanent exhibit.

(B) A bank officer

(B) Gemstones will go on display.

(C) An office cleaning service

(C) The planetarium will close.

(D) A medical doctor

(D) Classes for adults will begin.

97. When is the appointment?

100. How can you get more information about the museum?

(A) Sunday

(A) Press â&#x20AC;&#x153; 1â&#x20AC;?

(B) Monday

(B) Call back later

(C) Friday

(C) Stay on the line

(D) Saturday

(D) Visit the Web site

This is the end of the Listening Test 97

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OBJECTIVES

Part 5: I ncomplete Sentences

You can improve your score in Part 5 by: •

In Part 5 of the new TOEIC® test, your knowledge of both vocabulary and grammar will be tested. This part consists of 40 incomplete sentences. Under each sentence, you will see four words or phrases, marked (A), (B), (C), and (D). You should choose the best word or phrase to complete the sentence.

Try not to spend more than 30 seconds per question. You will have only 75 minutes for all of Parts 5, 6, and 7, so use your time wisely.

Sample TOEIC Test Question 1 . Before he joined our firm, l\t1r. Guzman (A) belonging to (B) worked (C) served (D) was employed by

•

understanding prefixes

•

understanding suffixes

•

•

•

•

___

developing business vocabulary

recognizing time markers u nderstanding the passive voice identifying the correct prepositions using relative pronouns

Maltex Corporation.

Answer Choice (D) is the correct answer. The sentence should read, Before he joined our firm, Mr. Guzman was employed by Maltex Corporation. Was employed by Maltex Corporation is in the passive voice.

It means the same thing as Maltex Corporation employed M·1'. Guzman. Choice (A) is incorrect because the verb belong does not indicate employment. In addition, stative verbs like belong are rarely used in the continuous form. Choice (B) is incorrect because the verb work would be followed by a preposition such as worked at or worked for. Choice (C) is not correct because the verb serve may be used with job positions, such as served as marketing director, but not with company names.

54

Reading

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Skill 1 : Developing Busi ness Vocabulary Exercise 1 Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group

A be thankful for

1 . appreciate

a.

2. fill in

b. robbery; stealing

3. handle

c. take someone's place

4. invented

d. made up someLhing new

5. theft

e. manage; carry our

D To: From: Subject:

Don Reynolds Mary Sawyer Next week

Hi Don, Thank you for agreeing to run the store next week while I am on vacation. I your help. I don't think you will have any difficulties. Peter Jones has (6) agreed to (7) the website and all online orders, so you won't have to for you one day if you want worry about d1at. He has also agreed to (8) to take a day off. Please don't forget to n.1rn on the burglar alarm every night when you close the store. We have had problems with (9) I am glad somebody (10) burglar alarms. I would not feel safe without one. Thanks again for your help. .

Mary

Incomplete Sentences

55

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Group B

form an opinion; believe

1 . applicant

a.

2. judge

b. make sure something is true or correct

3. previous

c. a person who makes a formal request; one who applies

4. supervisor

d. earlier

5 . verify

e. boss; person in charge

When you are looking for a new job, you want to present yourself as well as possible. You are not the only (6)

______

(7)

for the job. The person who interviews you will likely be your whether

if you take d1e new job. This is d1e person who will (8)

or not you are prepared for the job. He or she will look over your papers and (9)

_ _ _ _ _ _

important information about your work history and education. This person will need to contact your ( 1 0)

______

boss, for example, and will probably also call your university.

Group C

1. eliminate

a.

2. negotiations

b. a suggestion for a plan

3. proposal

c. a person who changes words from one language to anod1er

4. reminder

d. remove

5. translator

e. discussions to come to an agreement

something to help someone remember

D

08 To: From: Subject:

Harry Billingsley Myrna Michaels Marketing Plan

Harry, Please don't forget that there will be a meeting to discuss the new marketing plan on the 20th of next month. It's very important not to forget this, and I will send you another a week before the meeting. I will need to see your ideas for the plan (6) by the end of next week. before the meeting, so please send me your (7) Also. you will need to get a good (8) since the Tokyo office wants to see any problems of everything in Japanese as well as English. That will (9) misunderstanding because of language. As soon as we have completed the plan, we will begin ( 1 0) with the client. I expect they will agree with most of our ideas. Thanks for all your hard work.

Myrna

56

Reading

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Exercise 2

Complete the sentences with the correct word form. application

(noun)

applicant

1. We expect over 1 00 people to 2. Please send in your

apply

______

______

(verb)

for the new position.

before the end of the month.

does not seem to be qualified for the job.

3 . This invention

(noun)

(noun)

inventor

(noun)

invent

(verb)

4. The computer was the most important

of the twentieth century.

5. Nowadays, technology develops very quickly, and people 6 . The company hired a well-known negotiations

(noun)

7. He is a skilled

negotiator

______

to come up with new products.

(noun)

negotiable

(verb)

and always gets what he wants.

8. Some items on the contract are not 9. After several hours of

new things all the time.

---¡ --J

we will not agree to change them.

they finally came to an agreement.

I ncomplete Sentences

57

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Ski ll 2: U nderstanding Prefixes In Part 5 of the ne\v TOEIC test, your knowledge of the meanings of prefixes will help you choose the word or phrase that matches the meaning of the sentence. A prefix is a word part that is added to die front of a word to change its meaning.

Sample TOEIC Test Question 1 . We should have that document on file, but it seems to have been

(A) (B) (C) (D)

_ _ _

misplaced displaced replaced placed

Answer Choice (A) is die correct answer. The sentence should read, We should have thnt doc11111ent on file, but it seems to hnve been misplaced. The coordinating conjunction but adds conrrasting information to me first part of the sentence. You should understand that the document is not on file. The prefix mis- adds a negative meaning to place. The document was not placed i n the proper place; consequendy it is not on file. Choice (B) is incorrect. The prefix dis- also adds a negative meaning to place, buL displaced usually refers to people. Choice (C) is incorrect because die prefix re- means ngain. Choice (D) is incorrect because placed should be followed by a location, as in placed in the wrong file.

Ski l l Focus Prefixes increase vocabulary very efficiently because diey are a combination of a word part and a word whose meanings are already known. You can use this information to understand words that you have not seen before. Study die prefixes and meanings in die following chart. Then look at the examples of words widi die prefix. Think about what die words probably mean.

Prefix

Meaning

Examples

after-

after

afternoon, aftermadi, afterward

ante-

before or in front of

antedate, antechamber, antecedent

anti -

against

antisocial, antibiotic, antidote

auto-

by itself or self

automobile, automatic, autobiography

bene-

good

benefit, beneficial, benefactor

bi-, bin-

two

bifocal, bicycle, binoculars

circ11-

around

circulate, circular, circus

co-, col-

togedier

cooperate, coworker, collect

contrn-

against

contradict, contrary, contrast

counter-

opposite

counteract, counterfeit, counterpart

dis-

opposite or negative

disagree, disgrace, dishonest

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Prefix

Meaning

Examples

hyper-

excessive

hypercritical, hyperbole, hypersensitive

hypo-

too little or beneath

hypoactive, hypodermic, hypoglycemia

il-

not

illogical, illegal, illegible

in-

not

incorrect, inhumane, inability

inter-

among or between

international, interaction, interfere

Lr-

not

irresponsible, irregular, i.rrelcvant

inal-

bad or wrong

malfunction, malpractice, malnourished

mis-

bad or wrong

misfortune, mistake, misplace

multi-

many or much

multilingual, multiple, multinational

omni-

all

omniscient, omnivorous, omnipotent

over-

too much

overactive, overflow, overdraw

poly-

many

polyglot, polygon, polytechnic

post-

after

postpone, postpaid, postscript

pre-

before

prefix, prefer, prehistoric

pro-

before or in favor of

prologue, procedure, pronoun

re-

again

rewrite, repeat, replace

Skill 2: Exercise Classify the prefixes from the chart by meaning.

1. Write eight prefixes that express a negative meaning.

TEST TIP

2. Write two prefixes that express a positive meaning.

3. Write two prefixes that express a quantity.

4. Write four prefixes that express time.

Be careful! Some prefixes look a lmost the same, but their meanings are different.

For example, the p refix anti- means "against," but the p refix ante¡ means "in front of."

Examples: Anti-smoking laws ban smoking in public places. (anti-smoking = against smoking) We waited in the anteroom. (anteroom = a small room in front of a larger room)

I ncomplete Sentences

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Ski l l 3: U nderstan d i ng Suffixes In Part 5, your knowledge of suffixes will help you choose the word or phrase that matches the meaning of the sentence. A suffix is a word part that is added to the end of a word. Many suffixes change the part of speech of the word. Suffixes can help you determine whether the word is a noun, adjective, verb, or adverb. Suffoxes can sometimes add meaning, too.

Sample TOEIC Test Question 1 . Office managers expect accuracy, efficiency, and

(A) (B) (C) (D)

___

from those they supervise.

dedication dedicated dedicatedly dedicate

Answer Choice (A) is the correct answer. The sentence should read, Office 111anagers expect accuracy, efficiency, and dedication from those they supel7Jise. The first two words, accuracy and efficiency, are nouns. We need co choose the same part of speech, a noun form, to complete the list. The suffix -ation indicates a noun. Choice (A), dedication, is the noun form of the verb dedicate. Choice (B) is incorrect because the suffix -ed in this case indicates an adjective. Choice (C) is incorrect because the suffix -ly indicates an adverb. Choice (D) is incorrect because the word dedicate is a verb.

Ski l l Focus Suffixes change a word's part of speech. This means that you can often turn the same idea into a noun, verb, adjective, or adverb. You can use this information to understand words that you have not seen before. Study the suffixes and meanings in the following chart. Then look at the examples of words with the suffix. Think about what the words probably mean.

I

I

Suffix

Meaning

Part of Speech

Examples

-al

relating to

adjective

influential, provincial, financial

-ance

state or quality of

noun

resistance, acceptance, extravagance

-a11.CIJ

state or quality of

noun

vacancy, pregnancy, redundancy

-an;

relating to, quality of

adjective or noun

primary, fiduciary, visionary

-ate

to make

verb

activate, reciprocate, elevate

-atio11, -tion

state or quality of

noun

inspiration, separation) translation

-en.

to make

verb

shorten, lengthen, fatten

I

I

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Suffix

Mea n i ng

Pa rt of Speech

Examples

-enCIJ

state or quality of

noun

expediency, leniency, latency

-hood

state or quality of

noun

childhood, adulthood, manhood

-lC

relating to

adjective

economic, scientific, scenic

-ify

to make

verb

beautify, clarify, specify

-ity

state or quality of

noun

authenticity, publicity, civility

-ize

to cause to become

verb

computerize, modernize, legalize

-l y

in the manner of, at intervals of having the quality of

adjective or adverb

friendly, yearly, clearly, ordinarily

process or state of

noun

enjoyment, procurement, experiment

-ness

state or quality of

noun

kindness, darkness, likeness

-ous

full of

adjective

nervous, anxious, jealous

-ship

state or quality of

noun

friendship, relationship, kinship

I

I

-men

t

I

I I

l

Skill 3: Exercise Classify the suffixes from the chart by parts of speech.

1 . Write ten suffixes that indicate noun forms.

2. Write five suffixes that indicate adjective forms.

3. Write one suffix that indicates an adverb form.

4. Write four suffixes that indicate verb forms.

Some suffixes are spelled exactly the same, but they indicate d ifferent parts of speech.

When -ly is added to week, it becomes weekly. (adverb meaning "every week") When -ly is added to love, it becomes lovely. (adjective meaning "having pleasing qualities")

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Ski ll 4: Recognizi ng Time M arkers In Part 5, your understanding of time markers will help you choose the correct verb tense for the sentence. Time markers are words that reflect the time of the verb.

Sample TOEIC Test Question 1 . We usually that brand available.

(A) has had (B) have been having (C) have (D) are having ___

Answer Choice (C) is the correct answer. The sentence should read, We usually have that brand available.

The word usually is a time marker. It is an adverb of frequency that suggests habit. The simple present tense suggests habitual action. Choice (A) is incorrect for two reasons: first, the present perfect tense does not carry the habitual idea of usually; and second, the subject We is a plural pronoun which does not agree in number with the singular verb has had. Choices (B) and (D) are incorrect because have is rarely used in the continuous form when it indicates possession.

Skill Focus Time markers can indicate different kinds of time. Some indicate periods of time, others indicate points in time, and still others indicate recurring time-things that happen repeatedly.

This means that different kinds of time markers answer different kinds of time questions.

Study the time markers in the following chart. Notice which time questions they answer.

Time Questions

Time Markers

When . ?

ago, already, before, after, during, while, as soon as, next month, last

.

.

week, yesterday, on Tuesday How long

. .

.?

How often . . ? .

for, since, until always, usually, often, sometimes, never, generally, rarely, every day, weekly, once a day

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Skill 4: Exercise

Circle the time marker that completes each sentence.

1 . How long has Mr. Block been working on the report?

Mr. Block has been working on the report (A) three hours ago (B) for three hours

_ __

Since is

used as a preposition with the present perfect tense.

It is a lso used as a subordinate conjunction to mean because.

2. When did the housekeeper clean the room? we left the room, she cleaned it.

(A) After (B) Usually ___

3 . How long will Ms. Colinas fill in?

Ms. Colinas will fill in Ms. Irzel is out of the hospital.

(A) until (B) already 4. When does the secretary take notes? the meeting.

The secretary takes notes (A) often (B) during

1

�

Examples: We have been here since 1 0 o'clock. (preposition) 1

,

ri

f; j !.j

They didn't want to come since they weren't invited. (subordinate conjunction)

�·

L - - -·--·---- - � · - · �- � l. . ---- ------·-----

i

.

' - - ·-

5. How often does he travel on business?

He travels once a month.

(A) generally (B) while

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Skil l 5: U ndersta nding the Passive Voice In Part 5, your understanding of the passive voice will help you choose the verb form that fits the context of the sentence. The passive voice is often used in formal and business communication.

It is used when you do not need (or want) to mention who does the action.

Sample TOEIC Test Question 1 . Before the dam

_ _ _,

the river overflowed its banks every spring.

(A) was bujJt (B) built

The verb be is used both i n the passive voice and i n the continuous tense.

Don't confuse them!

Look at the whole sentence.

(C) was building (D) builds

Answer Choice (A) is the correct ansvver. The sentence should read, Before the da111 was built, the river overflowed its banks every spring. The verb was built is the past tense of the passive voice. The emphasis is on the dam. It's not important who built the dam. Choices (B), (C), and (D) are all incorrect because they are active voice. That is, they all mean d1at d1e dam built somed,jng (which is illogical) . We know that someone built the dam, so the sentence reqllires d1e passive voice. Choice (D) is illogical for another reason also. The main verb, overflowed, is i n the past tense, so we cannot use the present tense in the

Examples: The reservations were confirmed. (passive voice) They were confirming the reservations when the phone went dead. (past continuous tense)

subordinate clause, which begins with before.

Ski l l Focus It is important to know how to recognize the passive voice. Think of the grammatical structure of a sentence-subject, verb, and object. Also think of the role of these words in the meaning of the sentence. In an active sentence, the subject is the agent (the person or thing that does the action), the verb is the action, and the object is the receiver (the person or thing that the action affects) . In a passive sentence, d1e agent and d1e receiver have changed positions. Study the following clues for recognjzing a passive sentence.

Clues

Examples

Explanations

1 . The subject of a passive

The letters were typed

Who typed? Letters can't type, but a secretary can. The subject

sentence is NOT the agent

by the secretary.

(the person or thing that

(the letters) is not the agent.

does the action) .

2 . The object (agent) of a passive sentence follows the preposition by.

64

The announcement

By the director means that the

was made by the director.

director is the agent.

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Clues

Examples

Explanations

3 . The object (agent) of a passive sentence may be omitted from the sentence if it is understood, unknown, or unimportant. It may also be omitted if we do not want to name the agent.

The mail was delivered.

We understand that the mail carrier delivered the mail.

Therefore, the agent (the mail carrier) is not important.

The crime was committed at midnight.

We don't know who committed the crime. Therefore, there is no agent.

Mistakes were made.

We don't want to say who made the mistakes.

Our company has been mentioned in that magazine.

The passive voice can be in any tense. Has been tells us that this is the present perfect form of the passive voice.

4. The verb consists of a form of be and the past participle of the main verb.

Skill 5: Exercise Circle the correct active or passive voice verb.

1. The viewers

___

the opportunity to judge the performance.

(A) were given (B) gave

2. The shipment must (A) handle (B) be handled 3 . The food manager (A) was told (B) has told

4. The flight (A) was left (B) left 5 . The proposal

(A) can be mailed (B) can mail

___

___

on time.

now.

carefully.

to eliminate theft.

The past participle (the verb form with -ed) is used in the passive voice, in the simple past tense, and as an adjective. Don't confuse them! Look at the whole sentence.

Examples: The meal was cooked before we came. (passive voice in simple past tense) They cooked the meal before we came. (active voice in simple past tense) The cooked food was on the table when we came. (adjective)

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Skill 6: Identifying Coordinating Conjunctions In the new TOEIC test, you may be asked to choose the correct coordinating conjunction to complete a sentence. You will have to identify which conjunction gives the correct meaning to the sentence. The context clues that will help you choose the correct conjunction may be in another sentence in the paragraph.

Sample TOEIC Test Question M.r. Rogers worked hard to make a delicious meal,

She asked him to use fewer spices next time.

______

1 . (A) (B) (C) (D)

l\llrs. Rogers thought it was too spicy.

or but and so

Answer Choice (B) is the correct answer. The conjunction bw connects two opposing ideas. We expect that after working hard, l\tlr. Rogers would create a delicious meal. From the second clause, we understand that l\llrs. Rogers did not like the spiciness of the food, so the result was the opposite of what we might expect. Choice (A) connects two choices. Choice (C) connects two similar ideas. Choice (D) connects a cause with a result.

Ski l l Focus Coordinating conjunctions are used to connect t\.vo parts of a sentence that are grammatically similar. For example, they may connect t\vo clauses, two similar parts of speech, or t\vo phrases.

Examples: He worked hard all day, so he is very ti.red now. (t\ÂĽ0 clauses) The day was cold but beautiful. (two similar parts of speech) We can meet in the board.room or in my office. (two phrases) Different conjunctions are used in different ways. Study the following chart.

Conjunction

Use

Example

and

connects two similar ideas

There were books on every shelf and in every cupboard.

bui

connects two opposing ideas

I take the bus to work, bw I usually walk home.

or

connects two choices

We can eat now or later.

so

connects a cause with a result

It was raining hard, so my shoes got wet.

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Skill 6: Exercise

Complete the sentences with the correct coordinating conjunction.

1. You can order soup (A) and (B) but (C) or (D) so 2. It's a nice building, part of town.

(A) and (B) but (C) or (D) so

___

___

3. I didn't read the report, (A) for (B) but (C) or (D) so

salad. On a hot day like today, you might be in the mood for salad.

the neighborhood is too quiet. We need to locate our business in a busier

___

I can't answer your questions.

4. The presenter spoke very quickly (A) and (B) but (C) or (D) so

5 . We can buy a new photocopier,

softly. Nobody could understand her.

we can order more computers. Which do you think

is the best way to spend our budget?

(A) and (B) but (C) or (D) so

Text Completion

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Ski l l 6: Identifying the Correct Prepositions In Part 5, your understanding of the context of the sentence will help you choose the correct preposition. Prepositions are words used to show the relationship between things in a sentence.

They are commonly used in prepositional phrases to show relationships of time or location.

Sample TOEIC Test Question 1 . We are so glad you could come. Welcome

___

Rome.

(A) in (B) at (C) to (D) of

Answer Choice (C) is the correct answer. The sentence should read, Welcome to Rome. The combination of Welcome and Rome indicates that Rome is a destination. Destinations use the preposition of place, to. Choice (A) is also a preposition of place, but it is not used with destinations. Use it after you get there: I vacationed in Rome. Choice (B) is a preposition of place (but not with cities) and time. Choice (D) is a preposition that shows possession.

Ski l l Focus There are many prepositions in English. Pay attention to the prepositions that you hear and read every day; that is the best way to learn them. There are a few rules, however, about the use of prepositions. Study the prepositions in the following chart for common ways to express location and time. Notice the contrasts in the ways the prepositions are used.

I

Prepositional Phrase

Use

Exa mples

to Rome

destination

I went to Rome.

in Rome

within a location

While I was in Rome, I saw many Roman rums.

from Rome

direction away

I went from Rome to Vienna.

from Rome

source

I brought you this souvenir from Rome.

to the meeting

destination

I went to the meeting.

in the meeting

within a location

I was in the meeting all morning.

from the meeting

direction away

I went from the meeting to my office.

at the meeting

during

Some people got bored at the meeting this morning.

at the airport

66

general location

I can catch a cab at the airport.

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Prepositional Phrase

Use

Examples

at 9:00

specific point in time

At 9:00,

at

specific period of time (night, noon, dawn, sunrise, sunset)

It gets chilly at night.

night

I arrived at work.

from 9:00 to 1 2:00

boundaries of a time period

I attended a seminar from 9:00

until Tuesday

end of a time period

I decided to stay until Tuesday.

for one hour

duration of time

I stopped for one hour to eat lunch.

time starting at a point in the past and continuing to the present

since 1 0:00.

on February 6

with dates

I start my new job

in

one day

with a period of days

I wrote the memo in one day.

in

two weeks

with a period of weeks

The package should arrive in two weeks.

in

April

with a specific month, year, decade, or century

His birthday is

in April.

in

the morning

with a period of the day (morning, afternoon, evening)

I ride the train

in

since 1 0 :00

l

to 1 2 :00.

I have been working on this proposal

on February 6.

the morning.

Skill 6: Exercise Complete the sentences with the correct preposition from the chart.

1 . Ms. Legesse is 2.

______

a meeting right now.

TEST T I P

Class starts ______ one month.

3. Meet me

noon.

4. The meeting continued ______ 5 . She's been the director 6. I'll meet you 7. She went

______

______

5 : 3 0.

Mr. Lee retired.

the train station.

the office to the party.

8. \Xie have been waiting for him

two hours.

For and since are both prepositions of time. For shows a d u ration of time, and since shows an exact starting point in time. Don't confuse them. Look at the meaning of the verb and the length of time.

Examples: We have been talking for a n hour.

We have been talking since 11 :00.

Incomplete Se n tences

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Prepositions 1 Each of the sentences below contains a missing preposition. Four possible answers follow the sentence. Choose the best answer in each case.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

The next monthly meeting is _____ 2 April.

(A) on (B) at (C) in (D) with Your completed application form must arrive _____ 2 October at the latest.

(A) in (B) at (C) during (D) by The company has been running its Houston office _____ the beginning of 2003.

(A) for (B) at (C) since (D) in Mrs. Lebrowski is my boss: I've worked _____ her for five years.

(A) over (B) between (C) through (D) under Traveling _____ Europe by train is a wonderful and unique experience.

(A) by (B) across (C) at (D) on The hotel is happy to provide its guests _____ soap, shampoo and other toiletries free of charge.

(A) with (B) for (C) under (D) during The average commuter journey _____ work takes 47 minutes.

(A) by (B) to (C) at (D) on The duty manager is responsible _____ dealing with any problems that customers have.

(A) about (B) with (C) against (D) for All office paperwork has to be filed: don't throw anything _____.

(A) down (B) out (C) up (D) over The night train _____ Washington, D.C. arrives in Miami early the next morning.

(A) by (B) with (C) at (D) from Commuters rely _____ a punctual, comfortable and safe public transport service to get them to work.

(A) on (B) for (C) about (D) to The seminar has been moved from Wednesday _____ Friday.

(A) until (B) for (C) to (D) by Employees who are repeatedly absent _____ work for no reason will have their wages reduced.

(A) about (B) with (C) at (D) from I always have a big evening meal, but for some reason I always wake up hungry _____ the middle of the night.

(A) at (B) on (C) in (D) to The quickest way to get from New York to Chicago is _____ air.

(A) by (B) on (C) in (D) through Your pay claim has to be approved _____ the financial comptroller before she can give you any money.

(A) at (B) for (C) to (D) by The shopping mall has been running a very popular car valet service _____ two months.

(A) before (B) for (C) since (D) in I was so tired that I slept _____ most of the movie.

(A) through (B) in (C) between (D) to The manager is on a training course in Denver and will be back _____ a few days.

(A) in (B) at (C) since (D) until Most Americans would rather stay home and watch TV _____ the evening than go out.

(A) on (B) in (C) at (D) to

43 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Prepositions 2 The sentences below each contain four underlined prepositions. One of the prepositions is not correct. Identify and correct that preposition in each sentence.

1.

Your new job will require you to travel all (A) over the world (B) with business, and you will have to work (C) with some difficult people (D) in some very boring places.

2.

The seminar, which will be held (A) from 9 o'clock and midday (B) in the Lincoln Conference Hall, will be presented (C) by Adam Klaus, an expert (D) on recent IT trends.

3.

Following a series of advertisements (A) in the local paper, over 100 people applied (B) on the position of Exports Coordinator, and the Manager set himself the task of personally replying (C) to every one (D) by the end of the week.

4.

We're meeting (A) with a very important client (B) in half an hour, so I'm afraid I'm (C) over a lot of pressure (D) at the moment.

5.

The office is open Monday (A) through Friday (B) from 8.30 a.m. (C) to 5.30 p.m., but it is closed (D) at Wednesday afternoons.

6.

The report is due (A) on Monday morning, but it doesn't have to be presented (B) to the board of directors (C) by Wednesday afternoon, when they arrive (D) for the annual meeting.

7.

The flight doesn't arrive (A) in Los Angeles (B) until midnight, so once passengers have collected their luggage (C) from the luggage reclaim and gone (D) up customs and immigration, public transportation will have stopped running for the night.

8.

He complimented me (A) on my hard work, thanked me (B) for the help I had given him, wrote his email address (C) at the back of one of my business cards and asked me (D) to contact him when I got home.

9.

Most workers go (A) with bus or subway (B) from the suburbs (C) to the city center, but sometimes it is quicker to go (D) on foot.

10.

The chairman sat (A) between the manager and the union leader and did his best to answer questions (B) from the workers, although there were several angry employees (C) among them who did their best to prevent him (D) for speaking.

11.

The airline apologized (A) for the extended delay, told the passengers they were grateful (B) about their patience, and offered (C) to return part of their fare or give them a discount (D) on their next flight.

12.

The city is famous (A) for its beautiful architecture, is rich (B) in history and culture, and has a population who are justifiably proud (C) for their heritage and who always offer a warm welcome (D) to visitors.

13.

If guests are not satisfied (A) with the service they receive any time (B) during their stay, they should speak (C) to a customer advisor, or alternatively discuss their problems (D) at the duty manager.

14.

International travelers often suffer (A) from minor stomach upsets when they are (B) on vacation, but this is usually the result of a sudden change (C) for their diet rather than poor standards of hygiene (D) in the kitchen.

Note that in the error recognition section of the TOEICÂŽ, you are required to recognize the error in each sentence, but unlike the exercise above you do not have to correct it.

44 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Phrasal verbs 1 Phrasal verbs are very common in English, and should be learnt like any other item of English vocabulary. They may appear at any stage in the TOEICÂŽ. The exercises on the next 3 pages give you practice in some of the most common and useful phrasal verbs.

Complete the sentences below with a phrasal verb comprising a verb and one or two particles from the box. The meaning of the phrasal verb is explained in parentheses at the end of each sentence. In some cases, you will need to change the form of the verb (eg, to past simple, present continuous, third-person 's', etc.). In each sentence, the phrasal verb has one more letter than the previous sentence (ie, the phrasal verb in number 1 has 4 letters, in number 2 it has 5 letters, in number 3 it has 6 letters, etc.). against away call of off (x2) out (x2)

come cut fill do end forward get go (x2) look pull run subject through (x3) to (x3) up (x3) with (x2)

1.

Prices are expected to __________ by 20% next year. (to rise / increase)

2.

Unless we reduce the amount of energy we use, we'll __________ getting a huge bill at the end of the next quarter. (to finish in a certain situation without wanting or intending to)

3.

We were in the middle of negotiations on the phone when we were suddenly __________. (to have a phone call stopped before it is finished)

4.

When you __________ the application form, don't forget to include a daytime telephone number. (to write information in the empty spaces on an official document)

5.

Unless we act soon, we'll __________ options. (to have nothing left)

6.

When the chairman heard about the deal, he ______ it ______. (to decide not to do something)

7.

If the country decides to __________ customs inspections for goods from Canada, it may lead to the market being flooded with surplus goods. (to get rid of something / remove something)

8.

The company was __________ a lot of very difficult questions regarding its operating methods. (to make somebody or something experience something unpleasant)

9.

We had to __________ them the importance of keeping a proper filing system. (to make someone understand â&#x20AC;&#x201C; usually with difficulty â&#x20AC;&#x201C; something important)

10.

A lot of companies complain that they often __________ unnecessary bureaucracy and red tape when dealing with foreign companies. (to have to deal with something difficult, often without expecting it)

11.

The economic recession almost destroyed a lot of smaller businesses, but thanks to government funding, many are now __________. (to recover)

12.

After looking carefully at the potential advantages and disadvantages of a merger, the directors eventually __________ it. (to do something you have planned to do)

13.

We are very much __________ doing business with you. (to be happy about something that will happen in the future)

40 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Phrasal verbs 2 Complete the phrasal verbs in bold below with appropriate particles (in, out, up, etc.). In each sentence, the particles you need are the same. Each of the phrasal verbs in number 10 needs 2 particles.

1.

We are counting _____ you for your support, and we are also relying _____ you to keep us informed of the latest developments, otherwise we are not sure we will be able to go _____ working with you.

2.

At the meeting, the manager pointed _____ that after he had worked _____ the overall cost of the project, he had figured _____ we would need to pull _____ of the deal.

3.

While attempting to set _____ its Miami department and build _____ its customer base in the area, the company ran _____ debts of almost $20 million.

4.

Global Travel Ltd cannot afford to put _____ the issue of redundancy any longer: the international economic recession has set _____ a series of problems, and the travel industry has come _____ particularly badly.

5.

Before AVC Motors took _____ the running of Varsie's Autos, it went _____ its list of assets very carefully, but it failed to look _____ the business premises.

6.

When management-union talks broke _____ and the production lines had to be shut _____ as a result, the people who had worked so hard to make the negotiations a success felt they had been badly let _____.

7.

During the union dispute, the management said that they would rather hand _____ their notice than give _____ to union demands, but in the end they decided to call _____ an independent arbitrator to deal with the unrest.

8.

If enough people show _____ at tomorrow's meeting, I would like to bring _____ the subject of pay increases: business has picked _____ a lot recently, and I think it is only fair that our staff our rewarded.

9.

The company ran _____ some unexpected financial difficulties, and when the accounts department looked _____ the problem carefully, they discovered that a computer hacker had broken _____ their files and stolen almost $2 million.

10.

In order to catch _____ _____ our competitors and keep _____ _____ market developments, we will need to put _____ _____ increased production costs.

Now try using the phrasal verbs above in some of your own sentences.

Make sure you use the phrasal verb in its correct form, paying particular attention to the tense of your sentence (for example, present continuous, past simple, present perfect, etc.).

Don't forget to keep a written record of any new phrasal verbs you learn, and try to review and use them regularly so that they become an active part of your vocabulary.

41 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Part 5 Practice Choose the word or phrase that best completes each sentence.

1. The restaurant famous chef.

(A) whose (B) who (C) it (D) that

___

has just opened has a

___

his

reservations.

(A) makes (B) was made (C) made (D) has made

2. Negotiations will take place London.

(A) at (B) in (C) by (D) to 3 . We were in (A) agree (B) agreeing (C) agreement (D) agreed

___

9. All the members have arrived Mr. Sampson.

(A) accept (B) expect (C) not (D) except

__ _

10. She expressed her (A) appreciate (B) appreciative (C) appreciation (D) appreciated

with our supplier.

4. Mrs. Dubois is a (A) confident (B) confidence ( C) confidentially (D) confidently

___

6. The proposals (A) delivered (B) have delivered (C) are delivered (D) are delivering

___

7. On what date did you (A) perceive (B) deceive (C) receive (D) recede

___

___.

___

our

12. Mr. Yung sent a reminder to customers didn't pay their bills.

(A) what (B) whom (C) which (D) who ___

by messenger.

___

___

to vice president in 1 1 . Eliza Donato January.

(A) will promote (B) will be promoting (C) will be promoted (D) promotes

supervisor.

5 . Our store gets more business new location.

(A) of (B) to (C) from (D) in

70

8. Two weeks ago, Mr. Uto

the shipment?

13. Mr. Weber hired a new (A) assist (B) assistance ( C) assisted (D) assistant 14. Send a fax to (A) verily (B) verify (C) verifying (D) has verified

___

___.

the prices.

Readi ng

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15. That product (A) (B) (C) (D)

until recently.

wasn't invented invented didn't invent has invented

18. Mr. Caputo usually (A) (B) (C) (D)

___

with a translator.

is traveled travel is traveling travels

16. We're sending Mary Sula to participate the seminar.

(A) at (B) to (C) from (D) in

19. Her employer gave her a good recommendation.

(A) prevalent (B) prevent (C) preview (D) previous

17. The employees give suggestions.

(A) are asking (B) asking (C) are asked (D) be asked

20. Flight 20 1 will be arriving at Gate 7B time.

(A) by (B) on (C) at (D) within

___

___

by the director to

___

___

I ncomplete Sentences

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

TOEIC® TEST PRACTICE

PROGRESSIVE PRACTICE:

Go for the TOEIC® Test

Directions: Each sentence is missing a word or phrase. Four possible answer options are shown. Choose the best answer option and mark the corresponding letter on your answer sheet.

1. The director is meeting with investors, as the company would like to _______ operations.

7. It is very important to sign the application form you submit it to the Human Resources Office.

(A) expend

(A) after

(B)expand

(B) before

(C)expanse

(C) as soon as

(D)

(D) until

expense

2. Ms. Brown is a gifted speaker, and everybody_______ listening to her talks.

8. Ms. Jackson is interested in reading the marketing report and asked us to send_______ a copy.

(A) are enjoying

(A) she

(B) have enjoyed

(B) herself

(C) enjoys

(C) hers

(D) enjoy

(D) her

3. The contractor will start the work as soon as we the necessary forms.

9. All the employees working in this department_______ a formal evaluation at the end of the year.

(A) will sign

(A) has received

(B) signing

(B) is receiving

(C) signed

(C) receives

(D) sign

(D) receive

4________more than the amount that is budgeted for this project.

10. Our office is conveniently located directly across the street_______ the subway station.

(A) Don’t spend

(A) from

(B) Not spend

(B) of

(C) Doesn’t spend

(C) to

(D) Won’t spend

(D) on

5. It is_______to see sales drop somewhat at this time of year.

11. We have to pay taxes when w e _______ parts from overseas to use in manufacturing our products.

(A) type

(A) report

(B) typify

(B) import

(C) typical

(C) deport

(D) typically

(D) export

6. We don’t expect a large number of people to show for the afternoon meeting.

12. There aren’t _______ chairs for the meeting, so we will have to get some from the other room.

(A) up

(A) much

(B) in

(B) number

(C) out

(C)enough

(D) off

(D)

quantity

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READING PART 5: INCOMPLETE SENTENCES

13. You really should_______a lawyer before you sign any of those documents.

19. Shirley is one of our most_______staff members; we can count on her for just about anything.

(A) consult

(A) reluctant

(B) to consult

(B) relieved

(C) consulting

(C) relocated

(D) consultation

(D) reliable

14. We_______interview most of the job applicants next week.

(A) are going to (B) going to (C) are (D) to

20. If it _ _ ____ next weekend, we will have to cancel our plans for going to the beach.

(A) rains (B) raining (C) will rain (D) has rained

15. We will probably have to ask for an _______because it looks like we wonâ&#x20AC;&#x2122;t be able to meet the deadline.

(A) extent (B) extend (C) extensive (D) extension 16________we made our travel plans at the last minute, we were still able to get a good deal on the tickets.

(A) Since (B) Despite (C) Although (D) Because 17. This printer cost much less than our other printers, but it works just_______ (A) well (B) good (C) as well (D) as good 18. We are considering__ ____ several temporary employees to help us with the extra workload.

(A) hire (B) hiring (C) to hire (D) might hire

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Reading Practice Test PART 5: INCOMPLETE SENTENCES Directions: Each sentence is missing a word or phrase. Four possible answer options are shown. Choose the best answer option and mark the corresponding letter on your answer sheet.

101. We are relying on the_______of everyone in the department to meet the deadline on

105________ the office is located in a prime downtown location, the rent is actually not

this project.

very high.

(A) collaborate

(A) Because

(B) collaborator

(B) Although

(C) collaboration

(C) Even

(D) collaboratively

(D) Therefore

102. As soon as Ms. Lark_______ the documents, I will put them in an envelope

106. If you place your desk_______ those two windows, you will be able to take advantage

and mail them.

of the natural sunlight.

(A) is signing

(A) through

(B) will sign

(B) between

(C) signed

(C) inside of

(D) signs

(D) from

103. Since so few people were able to attend, we decided to put_______ the meeting until next week.

107. Several members of the audience left the auditorium before the speaker_______ his speech.

(A) off

(A) finishing

(B) on

(B) have finished

(C) up

(C) had finished

(D) in

(D) had been finished

104. The amount they paid the consultant is quite low and not fair_______ for the high

108________ we expected work on this project

quality of work he did.

to be finished by June, but now it looks as though we will need a few more weeks.

(A) expenditure

(A) initial

(B) disbursement

(B) Initiate

(C) compensation

(C) Initiative

(D) indebtedness

(D) Initially

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READING PRACTICE TEST: PART 5

109. We hope to see a substantial_______ in sales by the end of the quarter.

115. It really is a very informative article if you a few minor factual errors.

(A) rise

(A) overhead

(B) raise

(B) overload

(C) up

(C) overstay

(D) elevate

(D) overlook

110. Mr. Kim expects_______ with several clients during his trip to the coast.

(A) meet

116. If you leave the office early this afternoon, you_______ the holiday party we have planned.

(B) meeting

(A) miss

(C) to meet

(B) will miss

(D) meets

(C) have missed

111. Anyone who remains_______ in finding out more about this opportunity should contact the program director.

(D) are missing 117______ _ with your supervisor directly

(A) interest

about this problem is probably the best way to handle it.

(B) interested

(A) Speak

(C) interesting

(B) Speaks

(D) interests

(C) Speaking

112. Because of our large backlog, we won’t be able to review your request_______ Friday.

(A) to

118. Any employee who has worked here a minimum of two years_______ eligible for a raise.

(A) is

(B)soon (C)

(D) Will speak

until

(D) as 113. Unless you have a minimum of five years’ experience in this field, you won’t _______ for the job.

(A) qualify

(B) are (C) be (D) have 119. We probably should put some money aside in a special_______ to ensure that we can meet these extra expenses.

(B) quantify

(A) account

(C) quantity

(B) accountant

(D) qualification

(C) accounting

114. Dr. Chantal_______ in Europe this week, but she will be back in the office next Monday.

(A) travel

(D) accountable 120. It will be difficult to go back and change the details of the contract _ _ _ _ _ it has been signed.

(B) have traveled

(A) by

(C) did travel

(B)once

(D) is traveling

(C)

during

(D) following Go to the next page.

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

121. Roger decided not to accept the job _______ the salary he was offered was a good deal less than he had hoped for.

1 2 7 .1 considered______for a job with that company, but I finally decided to stay where I am.

(A) unless

(A) apply

(B) since

(B) to apply

(C) though

(C) applying

(D) despite

(D) applied

122. Miranda gained a lot o f_______ into French culture while living and working in

128. In order to _______ expenses on our trip, we have decided to stay at a less luxurious

Paris all those years.

hotel.

(A) inspire

(A) minimal

(B) inside

(B) minimize

(C) insight

(C) minimum

(D) inspect

(D) miniature

123. W e_______ have job openings in this office, so I suggest you submit your application to another department of the company.

129. Everybody_______ that the new city theater is a great improvement over the old one.

(A) seldom

(A) agree

(B) always

(B) agrees

(C) usually

(C) have agreed

(D) often

(D) agreements

124. We cannot do anything to correct the

130. After the conference in Honolulu, I plan to catch a plane___________ Tokyo.

problem if no one is willing to take for the mistakes that were made.

(A) to

(A) response

(B) by

(B) responsible

(C) at

(C) responsibly

(D) on

(D) responsibility 125. If the weather hadn’t been so bad, more people_______ up for the meeting.

131. Neither the bus__the train will get you to the meeting on time.

(A) either

(A) showed

(B) and

(B) shown

(C) nor

(C) had shown

(D) or

(D) would have shown 126. Mr. Smithers is not in the office right now, but you could_______ him on his cell phone.

(A) call (B) to call

132. The play last night wasn’t bad, but I thought the one we saw last week was________ (A) entertained (B) entertainment (C) most entertaining (D) more entertaining

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READING PRACTICE TEST: PART 5

133. After you have reviewed those documents, them on my desk.

137. We plan on_______ at least a week at the beach next month.

(A) leave

(A) spend

(B) to leave

(B) to spend

(C) leaving

(C) spending

(D) have left

(D) may spend

1 3 4 .1 never eat in the cafeteria because I donâ&#x20AC;&#x2122;t like the_______ of food they offer.

1 3 8 .1have asked the new assistant_______ me put the mailing together.

(A) select

(A) helped

(B) selective

(B) can help

(C) selection

(C) helping

(D) selectively

(D) to help

135. We have been_______ this space for the past seven years and would like to stay for at least another seven.

139. We decided to have the entire office _______ before the conference next month.

(A) painted

(A) rent

(B) painter

(B)rents

(C) painting

(C)rented (D)

(D) paint renting 140.

136. Of all the reports I have read about the situation, this one is certainly the_______

1_____ in an apartment ever since I sold my house last summer.

(A) live

(A) more comprehensive

(B) lived

(B) most comprehensive

(C) am living

(C) comprehensive

(D) have been living

(D) comprehension

This Is the end of Pari 5.

Go to the next page to start Part 6.

191

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OBJECTIVES You can improve your score in Part 6 by:

Part 6: Text Completion

•

Part 6 of the new TO Ere® test evaluates your knowledge of vocabulary and grammar. It is different from Part 5 in that it tests this knowledge in the context of paragraphs rather than individual sentences. You will need to understand the context of the passages in order to choose the correct answer. Part 6 consists of four passages with three incomplete sentences each. For each incomplete sentence, you will see four words or phrases marked (A), (B), (C), and (D) . Choose the best word or phrase to complete each sentence.

•

• •

• •

developing business vocabulary using the correct verb tense identifying pronouns identifying the appropriate meaning analyzing word families identifying coordinating conjunctions

Try not to spend more than 30 seconds per question. You will have only 75 minutes for all of Parts 5, 6, and 7, so use your time wisely.

Sample TOEIC Test Questions

Notice For your shopping convenknce, we at Reynolds Electronics are pleased to announce that free parking is now available in the mall parking garage for all of our

_ _ _ _ _ _

1 . (A) customs (B) costumes (C) customers (D) cosmetics Please remember that

______

parking ticket must be stamped by the cashier at

2 . (A) its

(B) our

(C) her (D) your checkout time. Those without a stamped ticket will be charged the full parking rate. only while shopping at Reynolds and only in those

Free parking is 3. (A) valid

(B) validity (C) validate (D) valuable spaces marked "Reynolds Electronics." Violation of this rule will result in your car being towed. Please address any questions about this policy to the manager.

Thank you.

The Manager

72

Reading

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Answers

1 . Choice (C) is the correct answer. This notice is about parking for shoppers, or customers, at a store. The other choices look similar to the correct answer but have very different meanings.

Choice (A) means habits. Choices (B) means special clothing. Choice (D) refers to beauty products.

2. Choice (D) is the correct answer. The parking ticket belongs to the person reading the notice, or you, so it is your ticket. Choice (A) refers to a thing. Choices (B) and (C) refer to the wrong person.

3. Choice (A) is the correct answer. This is an adjective modifying the phrase free parking.

Choice (B) is a noun. Choice (C) is a verb. Choice (D) is from a different word family and does not make sense in this context.

Text Completion

73

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Skill 1: Developing Business Vocabulary Exercise 1

Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group A

1 . bulk

a. show

2. convenience

b. things for sale

3. display

c. large size or quantity

4. merchandise

d. remodeling of a building

5. renovations

e. ease of use

Wetherell Design Build, Inc. did the recent (6)

_____

for Gourmet Groceries. The store

was expanded and repainted. New, larger windows were added to the front so that the store can more attractively (7)

its products to passersby. Several more aisles were added to

the interior to enable the store to stock a greater selection of (8)

______

for its customers

to buy. In the back of the store, special larger shelves were built to hold (9)

items.

of customers. "We designed a store

The entire store was reorganized for the (10)

where shopping would always be easy and comfortable," said Madeline Wetherell, president of the firm.

Group B

1. desire

a. reasonable; allowed

2. mood

b. feeling; state of mind

3 . properly

c. wish for something

4. temporary

d. correctly

5. valid

e. not permanent

Most people experience a depressed ( 6) is usually (7)

from time to time. This feeling of sadness

lasting only a day or two. We often try to hide our sad feelings, but it

is important to understand that they are (8) unreasonable about them. Naturally, we all (9) to feel sad from time to time. When our feelings are (10)

¡

there is nothing wrong or to feel happy, but it is also natural understood, they are

easier to manage.

74

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Group C 1 . agenda

a. diploma from a college or university

2. degree

b. produced and distributed written work

3. extensive

c.

4. finalized

d. schedule for a meeting

5 . published

e. large; wide; far-reaching

made final

today is Dr. Mi Ja Kim Dr. Kim received

Welcome. The first speaker on our (6)

.

in international economics from Wycliffe University. Her

her (7)

(8)

research on economics in East Asia has made her one of the world's foremost

authorities in the field. She has (9)

two books and numerous journal articles on

East Asian economics. She has recently (10)

plans to lead a group of international

economists on a tour of East Asia next month. We are pleased that this long-awaited tour will take place soon. And now I give you Dr. Kim. Exercise 2

Complete the sentences with the correct word form. publisher (noun)

publish (verb)

publication (noun)

only five or six books a year.

1. We are a small company and

has decided to increase the money paid to authors.

2. The 3 . I read this

______

extension (noun)

every month.

extend (verb)

extensive (adjective)

4. The entrance to the building is very small, so they decided to add an

5. His knowledge of the subject is 6. We will sell more if we propriety (noun)

______

proper (adjective)

¡

he is definitely an expert.

the store hours. properly (adverb)

7. They will not consider the application unless it is completed

8. She won't get the job because she didn't give 9. The

______

______

answers during the interview.

of their behavior was greatly appreciated.

Text Com pletion

75

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Skill 7: Using Relative Pronouns In the newTOEIC test, you may need to determine which relative pronoun correctly completes a sentence. Relative pronouns are words used to introduce subordinate clauses. The relative pronouns are that, which, who, whose, and whom.

Sample TOEIC Test Question 1 . Mr. Wang spoke witl1 the man

(A) (B) (C) (D)

___

called yesterday.

which who whose why

Answer Choice (B) is the correct answer. The sentence should read, M1ďż˝ Wang spoke with the man who called yesterday. The relative pronoun who replaces the man. in the subordinate clause the man called yesterday. Choice (A) is incorrect because which is not used for people. Choice (C) is incorrect because you do not need to show possession. Choice (D) is incorrect because why is not a

TEST T I P Who can be used only for people, and which can be used only for things. However, that can be used for both people and t h ings.

relative pronoun.

Ski l l Focus Relative pronouns replace nouns. We can combine sentences with a relative pronoun to avoid repeating a noun. Study how the relative pronouns in the following sentences replace the repeated nouns.

1. Ms. Ling signed for the package. The package arrived this morning.

Ms. Ling signed for the package which (that) arrived this morning.

2.

This line is for the passengers. The passengers bought their tickets in advance.

This line is for the passengers who (that) bought their tickets in advance.

3 . Ms. Riad received some letters. The letters were mailed last week.

Ms. Riad received the letters that (which) were mailed last week.

4. The message is on your desk. I took the message for you.

The message thnt (which) I took for you is on your desk.

5. The director interviewed an applicant. The applicant's computer skills are strong.

The director interviewed an applicant whose computer skills are strong.

68

Rea d ing

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Skill 7: Exercise Choose the correct relative pronoun for each sentence.

1 . Herc is the report

___

you wanted to read.

TEST T I P

(A) that (B) it 2. Mr. Peri is the chef

___

created this dish.

(A) which (B) who 3. The person (A) whose (B) why

computer is still on must be working late.

4. The plants, (A) they (B) which

are rare and exotic, require meticulous care.

5. The tables (A) who (B) that

___

6. That is the woman (A) who (B) whose

are by the window are the most popular.

___

7 . The conference call (A) that (B) whom 8. The new store, (A) which (B) that 9. My brother, (A) which (B) who

10. The book (A) that (B) whose

___

Examples: These chairs, which do not match the desks, must be replaced.

The speaker, who lives far away, arrived late.

daughter won the competition.

___

___

A nonrestrictive relative clause, which provides additional information about the subject, begins and ends with a comma. It can use who, whose, whom, and which, but it cannot use that.

was scheduled for today has been canceled.

is having a big sale, was opened last week.

is named Joe, will be arriving next week.

you want is on the table.

Incomplete Sentences

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Ski l l 3: Identifying Pronouns Knowing the different types of pronouns can help you understand how pronouns are used on the new TOEIC test. Pronouns rake the place of nouns. Different types of pronouns indicate different functions in the sentences. A closely related group of words is the group of possessive adjectives. They replace the possessive form of nouns and therefore modify nouns. The noun to which the pronoun refers may be in another sentence in the paragraph.

Sample TOEIC Test Question Mr. Madison works for a small company in New York.

______

1 . (A) (B) (C) (D)

job is challenging but interesting.

His Her Its My

Answer Choice (A) is d1e correct answer. We know from the first sentences that the job belongs to Mr. Madison, so it is his job. This third person possessive adjective, his, refers to a man.

Choice (B) refers to a woman. Choice (C) refers to a thing. Choice (D) is first person.

Ski l l Focus Pronouns must be the same person and number as the nouns they replace. A pronoun must be singular or plural and first, second, or third person, according to the noun. This is also true for possessive adjectives. Study the following chart. Notice that some pronouns have different singular and plural or subject and object forms.

I

Possessive Adjectives

Subject Pronouns

Object Pronouns

Singular

Plural

Singular

Plural

Singular

Plural

First person

I

we

me

us

my

our

Second person

you

you

you

you

your

your

Third person

he she it

they

him

them

his her its

their

I

I

78

her it

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Skill 3: Exercise Complete the sentences with the correct pronoun.

1 . Complete the form carefully. When you have finished, turn the receptionist. She can also answer any questions you may have.

(A) her (B) it (C) them (D) you

___

2. All these items are on sale.

(A) (B) (C) (D)

___

in to

cannot be returned to the store.

It We They Their

3. Mr. Kirn will be giving a lecture tonight. I have heard that

_ _ _

lectures are very interesting.

(A) my (B) its (C) his (D) her

In imperative sentences, the subject is not mentioned but is understood to be you.

Therefore, any pronoun or possessive adjective referring to the subject of an imperative sentence must be in the second person.

Example: (You) Please stay on the line. Your call will be taken in turn.

4. All new merchandise is displayed on the shelves by the entrance for our customers' convenience. can be easily seen.

In that place, (A) it (B) them (C) they (D) he 5. Ms. (A) (B) (C) (D)

Lewiston has worked for this company for five years. We are sorry to see us it him her

___

leave.

Text Completion

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Ski l l 2: Using the Correct Verb Tense In Part 6 of the new TOEIC test, you may be asked to choose the correct verb tense. The context clues to help you choose the correct tense may be in another sentence in the passage.

Sample TOEIC Test Question Mr. Marsden started working here six months ago. He beginning. We hope to give him a promotion soon.

1 . (A) (B) (C) (D)

in the mailroom from the worked will work had worked has worked

Answer Choice (D) is the correct answer. The sentence should read, He has worked in the mailroom from the beginning. A present perfect verb indicates an action that started in the past and continues to the present. We know from the first sentence that the action started six months ago. We know from the last sentence that the action continues to the present, but it may change in the near future. Choices (A) and (C) indicate actions that were completed in the past. Choice (B) indicates an action that will occur in the future.

Ski l l Focus There are four verb tense groups in English: simple, continuous, perfect, and perfect continuous. Each of these can be expressed in the past, present, or future. With the exception of the simple tenses, English verb tenses generally deal with relational time. That is, the tense of a verb is determined by its relationship to another action or point in time.

Simple tenses indicate an action without particular emphasis on duration or relationship to other actions.

Examples: During the rainy season, it rains every day. (present) I stayed home yesterday because it rained all day. (past) According to the weather forecast, it will rain tomorrow afternoon. (future) Continuous tenses emphasize that the action is happening or continuing.

Examples: Look out the window. It s raining. (present) It was rainiug until midnight. (past) Take an umbrella. It will be raining when you leave work. (future) '

Perfect tenses emphasize that an action is completed before a reference point (another time or action).

Examples: It Jias rained every day for almost a week now. (present) When we left work, it had stopped raining. (past) The rain won't stop until tomorrow. By then, it will have rained every day for a week. (future)

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Perfect continuous tenses emphasize the happening or continuing of an action that occurs before

a reference point (another time or action) in the same time frame.

Examples: It has been raining for six hours. (present) It had been raining for almost six hours when the sun came out. (past) In two more days, it will have been raining long enough to set a world record. (future) Skill 2: Exercise Choose the correct verb to complete each sentence.

1. We got to the train station just one minute late, but our train

. We had to wait two hours for the next train. left was leaving had left has left

TEST T I P

______

(A) (B) (C) (D)

2 . Ms. Kovacs plans to leave this job to return to school. Friday will be her

last day at work. By then she (A) works (B) has worked (C) will be working (D) will have worked

here for six months.

3 . Mr. Lopez was the owner of a small publishing company. He

books about economics and politics. After he died, his family sold the company.

(A) publishes (B) published (C) has published (D) is publishing ______

Sometimes verbs in subordinate clauses are in the simple present tense, even though the sentence refers to the future.

Example: The assistant will tell us when Mr. Lee arrives.

The main verb will tell is in the simple future tense. The verb in the subordinate clause, arrives, is in the simple present tense.

4. Linda has been studying at the university for several years now. If all goes well, she her degree in June. Then she hopes to get a better job.

(A) will get (B) gets (C) was getting (D) got 5 . I arrived at the meeting late. The director

______

_ _ _ _ _ _

the agenda. I entered the room and sat

down quietly.

(A) explained (B) was explaining (C) explains (D) has explained

Text Completion

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Ski l l 5: Analyzing Word Fami lies In Part 6, you may need to complete a sentence with the correct word from a word family. You will have to identify the part of speech of each word.

Sample TOEIC Test Question All of us at the Play Day Corporation 1 . (A) (B) (C) (D)

everything you have done for our company. appreciate appreciation appreciative appreciatively

Answer Choice (A) is the correct answer. It is the main verb of the sentence, following the subject All of us ai the Play Day Cmporation. Choice (B) is a noun. Choice (C) is an adjective. Choice (D) is an adverb.

Ski l l Focus The suffuc often tells you a word's part of speech. A suffix can change a word into a noun, a verb, an adjective, or an adverb. Study the following chart, which includes some of the common suffixes in English.

I

I I

I

I I I I

Noun

Verb

Adjective

Adverb

-ance

-ate

-able

-ly

ence

-en

-al

-ity

-ify

-ent

-mem

-ize

-Jul

-

-ness

-ive

-swn

-less

-lion

-ly

I

82

-ous

Read ing

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Skill 5: Exercise Complete the chart. Write the words from each word family in the correct column.

Noun 1 . enjoyment

I

Verb

Adjective

Adverb

enjoy

enjoyable

enjoyably

2.

3.

4.

5.

6.

7.

8.

9.

10.

1 . enjoy, enjoyable, enjoyment, enjoyably 2. national, nation, nationally, nationalize 3. bright, brightly, brightness, brighten 4. simplify, simply, simple, simplicity

5. politicize, political, politics, politically 6. active, activate, actively, activation 7. confide, confident, confidently, confidence 8. pure, purity, purify, purely 9. conclusively, conclude, conclusion, conclusive 10. theory, theoretical, theorize, theoretically

TEST T I P

Be careful! Some word families have two or more words that are the same part of speech.

Examples: Careful (adjective) means "full of care."

Careless (adjective) means "not careful."

Validity and validation are both nouns.

Other words have the same spelling for different parts of speech.

Example: Moderate (verb) sounds l i ke ate on the last syllable; moderate (noun-adjective) sounds like it on the last syllable.

Text Completion

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Phrasal verbs 3 Each of the following paragraphs uses 4 phrasal verbs in bold. However, one phrasal verb in each paragraph is incorrect because the wrong particle (in, out, on, etc.) has been used.

Identify and correct that particle in each case.

1.

I came across the plans while I was going up some old files. I wanted to throw them out, but my boss told me to hold on to them in case they might be useful in the future.

2.

The flight departure was held up because a group of tourists were late checking into, and by the time we eventually took off, it was getting on for 11 o'clock.

3.

We need to tighten up security in the workplace, so over the next few months a series of new security measures will be gradually phased in. We're bringing in a firm who specialize in this field, and we're hoping they will come up to a workable program.

4.

The company is looking into the possibility of opening a department in China to deal with the growing market for our products in the country. If we go ahead with this, we will then need to build about a reliable network of suppliers and carriers in the region.

5.

We might have to face up to the fact that the deal with Automart might fall up. I've asked the committee to check out other options available to us if this happens, but we might have to fall back on our original plan.

6.

The company is going to bring apart some of the best minds in the industry to carry out a survey looking at the possibility of expanding the company into Europe. They will then put together a series of measures and options available to us. Our main concern at the moment is how to get round the inevitable bureaucracy that will be involved.

7.

I expect there will be a few problems, but these can probably be smoothed out without much difficulty. I must put across to everyone my view that we have no intention of dropping in of the project at this stage, and I suggest we go about this exciting challenge with enthusiasm and determination.

8.

Because of economic difficulties, the company has come under severe financial pressure. This means that we need to cut back on staff in several departments, and so over the next two years, several positions will be gradually phased out. The unfortunate task of informing those who will have to leave falls for Ms. Bailey, our Human Resources manager.

9.

We hold regular staff training and development sessions after work which all employees have to take part in. Nobody can opt out of these unless they have work commitments. And the management become very suspicious if employees try to get out of any of the sessions by suddenly coming through with mystery 'illnesses'!

10.

Although he came in a lot of money when his father died, he decided to carry on working for the company. He enjoyed his work so much that he turned down the offer of promotion. However, he decided to leave when he fell out with his boss over plans to make several of his colleagues redundant.

11.

The staff all look up to the company Director: he's efficient, he's approachable and he's friendly.

He looks after them like they were his own children, and is always happy to sort out any problems that they might have. In that respect, he takes to his father, who started the company in 1987.

12.

When she didn't turn round for work for the third day in a row, we decided to find out what the problem was. It turned out that she was unhappy in her job because she felt the boss was always picking on her and making her life difficult.

42 For reference see Easier English Intermediate Dictionary (0-7475-6989-4).

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Skill 4: Identifying the Appropriate Meaning In Part 6, you may be asked to choose from a list of words that look similar but are actually very different in meaning. You will have to choose the word with the meaning that is appropriate for the context.

Sample TOEIC Test Question Here at Professional Career Services we offer expert to help you move ahead in your career.

1 . (A) advance (B) advertise (C) advice (D) advent We can help you write a resume, prepare for job interviews, and focus your job search.

Answer Choice (C) is the correct answer. Professional Career Services gives help, or advice, to help its clients find jobs. Choice (A) means progress. Choice (B) means a1111ou11ce. Choice (D) means beginning.

Ski l l Focus The context of a sentence will help you understand new vocabulary. When you read, you can understand the meaning of a sentence or paragraph even if you don't understand every word.

When you understand the conte:x1:, often you can guess the meaning of an unknown word.

Read the following groups of sentences. Try to understand the meaning and guess what words might complete the sentences.

1 . Winter is often uncomfortable, but the

______

is very pleasant in the autumn. You

usually don't need to wear a jacket.

2 . This job is just

______

3. She has an even

. It will be finished in six months.

______

. She rarely gets upset about anything.

4. He knew he couldn't afford the car, but the He borrowed a lot of money so he could buy it.

______

was too strong. He had to have it.

5. He danced too slowly for the music. He couldn't keep up with the

_ _ _ _ _ _

We understand the general meaning of the sentences even without reading every word.

Example 1 is about comfort in different seasons.

Example 2 is about something that is not permanent.

Example 3 is about someone's personality.

Example 4 is about a strong desire.

Example 5 is about musical beat.

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Skill 4: Exercise

Choose the correct word to complete each sentence. temperatn.ent

temperature

tempo

1. Winter is often uncomfortable, but the

temptation

temporary

______

is very pleasant

in the autumn. You usually don't need to wear a jacket. . It will be finished in six months.

2. This job is just 3. She has an even

______ .

She rarely gets upset about anything.

4. He knew he couldn't afford the car, but the

______

was too

strong. He had to have it. He borrowed a lot of money so he could buy it.

5 . He danced too slowly for the music. He couldn't keep up with the

______

T E ST T I P If the context sti ll isn't clea r, think about the part of speech that is needed for the blank.

A noun will be a person, place, or thing. A verb wil l be an action. An adjective will describe, and an adverb wil l tell how. Thi nking about the part of speech will hel p you approximate mea n i ng.

Text Com pletion

81

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Part 6 Practice Choose the one word or phrase that best completes each sentence.

Questions 1-3 refer to the following article.

with the Quechee Development Corporation to renovate

A contract 1 . (A) (B) (C) (D)

signed has signed will sign has been signed

several downtown buildi ngs, city officials announced last night. The city l i b rary will be torn and rebuilt, and extensive renovation work will be 2. (A) down (B) up (C) off (D) tn

done to City Hall and the train station. ''We are pleased to have finally reached an agreement about this work," said Mayor Clark at a City Council meeting last night.

"Our city's downtown greatly improved as a result."

3. (A) (B) (C) (D)

is will be was has been

There has been a great deal of controversy surrounding t h is project. Historic p reservation ists have protested the razing of the li brary, and city council members could not agree on the size of the budget. "After months of negotiation, I think we now have a va lid plan that everyone will be happy with," said the mayor.

I

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Questions 4-6 refer to the following letter.

Dear Potential Homeowner, Why pay rent when you can own your own home? For thirty years we at Ridgefield Realtors have been in the business of

homes in

4. (A) sell (B) to sell

(C) selling (D) have sold this city. Our agents are ready to help you find the perfect home for you and your family.

you are looking for a condo,

5. (A) Whether (B) Although

(C) Until (D) Unless townhouse, or single-family home, we can find the right home in the right _____

for you. Call us today at 800-555-7321 to make an

6. (A) neighbor (B) neighborly

(C) neighboring (D) neighborhood appointment with an experienced realtor. Or visit us online to start looking at listings immediately. Before you know it, you will be living in the home of your dreams.

Sincerely,

Roger Mi(ttJn Roger Milton President

Text Completion

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Questions 7-9 refer to the following e-mail.

0 To:

Sam Jones

From:

Cynthia Wilsen

Subject: Trip Plans Hi Sam, I just wanted to let you know that I have finalized my travel plans for next week. I will be arriving at the airport Monday afternoon at 3:05. You don't need to send anyone to meet me _____

7. (A) (B) (C) (D)

I plan to rent a car. I ' l l be staying at the

since when despite so

Spring House Hotel. There's a g reat restaurant there. Why don't we meet there for dinner at 6:30? I'll have a copy of the project plan with me, and we can go over it then. That way, we will be com pletely

for the next day's 8 . (A) prepare

(B) prepared (C) preparation (D) preparer meeting. I am really looking forward to this meeting. I know we have a great project to by the board members.

present. I know it will be well

9. (A) (B) (C) (D)

deceived believed received conceived

Cynthia

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Questions 10-12 refer to the following notice.

To all Palm Acres residents: It is time once again for the annual spring ______ trash pickup, which 1 0 . (A) weekly

(B) bulk (C) dirty (D) paper will take place during the week of April 23. Please place all large items intended for trash pickup on the curb in front of house before 6:00 on the 1 1 . (A) his

(B) its (C) our (D) your morning of April 23. Please make sure that the items do not obstruct the sidewalk or the road. All items that are placed on the curb will be picked 1 2 . (A) proper

(B) property (C) properly (D) properness up by 5 P.M. Friday, April 27. Items left on the curb before April 23 or after April 27 will be subject to fine. Please address any questions or problems to the maintenance office. Thank you.

The Management . ..

' ¡ . .

Text Completion

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Types of Questions There are basically two types of questions in Part 7 of the Reading section of the new TOEIC test. The questions in Part 7 are based on what is stated (main idea and factual questions) and what is implied (inference and purpose questions) . Study the examples in the chart below.

Question Types

Examples

Stated Main Idea Questions

The main idea of this article is . . . .

The main topic of this article is . . . .

The aud1or believes . . . .

Stated Fact Questions

What happened . . . ?

Who did what?

How much . . . ?

How many . . . ?

How short . . . ?

Which of the following is NOT mentioned?

According to d1e article, what . . . ?

Implied Inference Questions

What does the author imply?

What do you think . . . ?

It can be inferred from the article that . . . .

What can we infer from this passage?

Implied Purpose Questions

Why was this article written?

What is the purpose of this article?

Why did the author write this memo?

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Ski ll 1 : Developing Business Vocabulary Exercise 1 Write the letter of the correct definition next to each word. Then complete the passage with the correct words.

Group A

1 . accommodations

a.

2.

b. a study of people's opinions or preferences

consumers

choices

hotel rooms

3. investigate

c.

4. options

d. buyers

5 . survey

e.

study; research

The Hotel Owners Association did a recent (6) find out what kinds of services and (7)

______

of hotel guests. The group wanted to

hotel guests generally prefer. One interesting

result was that guests are willing to pay extra for more comfortable beds. They also prefer hotels that give them (8)

______ .

For example, many respondents said that they like to be able to

choose between a plan that includes meals and one that doesn't. For its next study, the association plans to (9) (10)

the effect of pricing on hotel choice. Do hotel guests act the same as

______

of other products and services when it comes to the effect of price?

Group B

opinion that others have of you

1 . access

a.

2.

b. provide

discourage

3. equip

c. proper; right for a situation

4. suitable

d. right to use; entry

5. reputation

e. try to stop

D To: From: Re:

All personnel

B. Jones, Director New office policies

First, starting next month, we will have Casual Friday weekly, meaning you can dress less formally for work on Fridays. However, this is still an office and you should always wear ( 6) clothes. We (7) you from wearing sandals and T-shirts, especially when you meet with a client. We want to maintain our company's good (8) and not lead people to think this is a playground. to the supply closet has been limited. The only person allowed Second, (9) to enter it regularly will be the office manager. If you need special supplies for a meeting or workshop, the manager will (10) you with the necessary items.

Reading Comprehension

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Group C 1 . apologize

a. help; doing what is asked

2.

b. origin; where something comes from

budget

3 . cooperation

c. say you are sorry

4. entitle

d. give the right to sometl1ing

5 . source

e. plan for spending money

To:

Department personnel

From:

Sue Buzzi, Department M anager

Re:

Finances

\Ve have just completed the company's financial planning for the year and have made several money-saving changes. There will be less money in each department's

(6)

for extras such as office parties. In the future, we will have to plan our

celebrations more economically. We \viii need eve1yone's

(8) (9)

(7)

for this. I

thank you in advance for your help and

for any difficulties this may

cause. We are also looking for another

for office supplies as the place

we order from now charges higher p1ices than other stores. On a better note, we have made an agreement with the local health club. Your employee card will you to a 20 percent discount on your health club membership.

( 10)

Exercise 2 Complete the sentences with the correct word form.

apology (noun)

apologize (verb)

apologetic (adjective)

1 . She accepted his -----ďż˝ and tl1ey shook hands.

2.

I

wa nt

for my late ar r ival.

to

3. He gave her an

look and said he was sorry.

cooperation (noun)

cooperate (verb)

4. The receptionist was very

______

on many projects.

6. Your boss will ask you to

7.

Many people

opt (verb) ______

and answered all our questions.

to finish tl1e project on time.

5. We will need everyone's

option (noun)

cooperative (adjective)

optional (adjective)

for higher-priced but more comfortable accommodations.

8. The car comes with heating, but air-conditioning is 9. Skipping tl1e meeting is not an

94

,

_ _ _ _ _ _¡

_ _ _ _ _ _

everyone must anend.

Reading

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Skill 3: Exercise Find two supporting facts for each general statement. Write the letters under the appropriate statement.

General Statements

Supporting Facts

1 . The ship's cabins are equipped for the passenger's safety and comfort.

(A) (B) (C) (D)

2. Electronic mail has improved communication.

(E) 3. The weather is seasonably cold.

(F)

4. Medical research is under attack from animal rights groups.

5 . Oil companies are investigating alternate sources of fuels.

(G) (H)

(I) (J)

It was below freezing this morning.

Life jackets are stowed under each bed.

People write more often when they use e-mail.

Protesters want to stop experiments on animals.

All cabins have their own water purification system.

Thousands of animal rights activists blocked the entrances to six research facilities.

Oil, coal, and gas are lin1ited resources.

Correspondents from all over the world can send letters instantaneously via their computers.

We expect more snow and ice later today.

Solar energy may be one substitute for petroleum-based fuels.

TEST T I P

Don't guess too quickly and mark the first recognizable a nswer.

Some test takers see a word or number from the passage and assume it's the correct answer.

Take time to analyze.

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Skill 5: Exercise Choose the correct purpose of each statement.

1. We want to congratulate Mr. Prahinski, who was responsible for the

award-winning design of our new handheld personal communicator.

(A) To criticize (B) To persuade (C) To inform (D) To praise 2 . I would like you to meet our new Front Desk Manager, Ms. Tamayo, who

has been with our sister hotel in Rio. (A) To amuse (B) To praise (C) To inform (D) To criticize

T E ST T I P

Keep the main idea in mind as you determine the purpose. Most passages have details of several types. For example, a passage can praise part of an idea but criticize most of the idea. Look for the overal l purpose of the passage.

3 . In the future, I hope that there will be more attention paid to our customers' needs and less time spent on your own personal affairs.

(A) To apologize (B) To praise (C) To criticize (D) To inform 4. There are 365 days in a year except in a leap year, when there are 366.

(A) To inform (B) To persuade (C) To apologize (D) To praise 5. We are sorry for the delay, but the severe weather patterns in the area have grounded all planes.

(A) (B) (C) (D)

1 04

To persuade To apologize To amuse To criticize

Reading

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READING PART 7: READING COMPREHENSION

PROGRESSIVE PRACTICE:

Go for the TOEIC® Test

Directions: In this part, you will read different types of texts. The texts are followed by questions. Choose the best answers to the questions, and mark (A), (B), (C), or (D).

Questions 1-3 refer to the following article.

T PRACTICE

Lamp Sales Up

Wilson Manufacturers announced that sales of lamps, the com pany’s major product, increased dramatically during the final quarter of the year. Sales were up 15 percent from the preceding quarter and were 25 percent higher than during the sam e period of the preceding year. “Of course we normally expect higher sales during the holiday season,” said company spokesperson Am anda Randall. “But that doesn’t explain such a dramatic increase, especially when you com pare the figures to last year’s holiday sales. This year’s sales are significantly higher.” Ms. Randall attributes the success to her com pany’s new approach to marketing.

“W e ’ve put advertisements everywhere, and everyone is talking about them ,” she said. The rise in popularity of the lamps has inspired other companies to jump on the bandwagon and manufacture a similar line of products. “W e aren’t afraid of competitors,” said Ms. Randall. “W e know we have a quality product. It’s the best in the market. Even though we m ay have higher pricing, people still know a genuine Wilson lamp when they see one.”

1. When did lamp sales go up?

3. What does Ms. Randall say about her company’s product?

(A) Sometime in the first six months of the year

(A) It is superior to other companies’ products.

(B) During the last three months of the year

(B) It costs less than other companies’ products.

(C) At the beginning of last year

(C) It has been selling well for several years.

(D) In the middle of last year

(D) Its popularity will continue to increase.

2. According to Ms. Randall, what caused sales to go up?

(A) The holiday season (B) An advertising campaign (C) Lack of competitors (D) Improved manufacturing

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 4-6

r e f e r t o t h e f o llo w i n g in s t r u c t io n s .

TX 9000 Owner’s Manual Using Your New TX 9000 • To ensure proper functioning, make sure the battery is fully charged before use. Attach the accom panying power cord and connect it to an electrical outlet for at least ten hours.

• To make a call, press the power button and wait until you h e a r a d ia l tone.Then dial the number.

• Frequently used numbers may be stored. Press *1 and follow the instructions on the screen to store a number.

• To retrieve your voicemail, press *9 and follow the recorded instructions.

M aintenance • Harsh detergents and coarse m aterials such as steel wool may scratch the surface of the TX 9000.

Complete immersion in water may damage it permanently. Wipe gently with a damp cloth. A small am ount of mild soap may be applied. Dry with a clean cloth or paper towel.

• If the TX 9000 should cease to function, do not attem pt to repair ityourself. Call a qualified technician.

4. What are these instructions for?

6. How should the TX 9000 be cleaned?

(A) A CD player

(A) By scrubbing it with steel wool

(B) A telephone

(B) By rubbing it softly with a cloth

(C) A battery charger

(C) By pouring detergent into it

(D) A dishwasher

(D) By dipping it in water

5. The word “retrieve” in line 12 is closest in meaning to (A) get (B) send (C) share (D)record

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READING PART 7: READING COMPREHENSION

Questions 7-9 refer to the following article.

Cotton is heading for a big slump as this year’s harvest swells supplies. Shortages that drove costs higher than ever before over the past five years are now easing up. As a result, by the end of September, prices had plunged 25 percent for the year and will probably drop even more before the end of December, according to figures reported by the National Cotton Producers Association. In the meantime, supplies have expanded, boosting inventories to higher levels than have been seen in at least five years.

Cotton production is expanding and is expected to continue to do so. Last year’s price rise encouraged farmers to plant more, and successful m ethods of combating com m on diseases and pests have increased crop yields. The continuing spell of favorable weather has also been encouraging to cotton producers, many of whom were almost wiped out by the droughts of the past decade. The National Cotton Producers Association will release the final figures for this year’s harvest in its annual report, due out in January.

7. What does the article say about this year’s cotton prices?

(A) They have gone up.

9. When will the yearly report on cotton production be available?

(B) They have gone down.

(A) At the beginning of the year

(C) They will stay the same.

(B) At the end of the year

(D) They are expected to go up soon.

(C) In September

8. What has affected this year’s cotton supply?

(D) Before December

(A) Increased production (B) Poor weather conditions (C) Decreased demand (D) Devastation by disease

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 10-14

r e f e r t o t h e f o llo w i n g t w o le t te r s .

Novem ber 16, 2 0 — Edmund Marcus Marketing Director Findlay Manufacturing Company P.O. Box 99 Outback, IL 79930 Dear Mr. Marcus: I am interested in applying for a position in the Marketing Departm ent of the Findlay Manufacturing Company. I recently graduated from the university with a degree in sales and marketing. My job experience includes working as an assistant at a local im port-export firm. I worked at this job for three summers in a row while I was completing my university degree. Although I don’t have any direct experience working in marketing, I took several university courses in this area, and I got high grades in all my classes. I am enclosing my resume and can provide you with letters of recommendation from my professors as well as from my supervisor at the im port-export firm. I am particularly interested in m arket research. However, I would be happy to consider any available positions you may have in your department. I look forward to hearing from you.

Sincerely, Myra Collins

Novem ber 30, 2 0 — M yra Collins 156 Robin Lane Outback, IL 79932 Dear Ms. Collins: Thank you very much for your letter inquiring about positions at our company. Your academ ic record is impressive, as is your enthusiasm for your future career. I appreciate your interest in working for Findlay Manufacturing. Unfortunately, we don’t have any openings in our departm ent for someone with your limited work history. The research work in which you expressed an interest requires a minimum of three years, experience in the field. Other positions in our departm ent would require something similar. I suggest that you spend some tim e gaining some practice in your chosen field. One way to do this would be to get a position as an intern. While you would not be paid for this type of position, it would help you get the experience you need. My colleague Ms. Richardson is currently looking for interns to help out in the Marketing Departm ent at her company. With your permission, I would like to forward the information you sent me to her office. Then she would be in touch with you about an internship with her company. Please let me know if this would work for you. Again, thank you for your interest in Findlay, and I wish you all the best of luck.

Sincerely, Edmund P. Marcus

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BBA3 TOEIC | Page 124

READING PART 7: READING COMPREHENSION

10. Why did Ms. Collins write the letter?

13. What does Mr. Marcus recommend to Ms. Collins?

(A) To ask for employment

(A) Taking university courses

(B) To ask for a recommendation

(B) Getting more work experience

(C) To ask for information about the company

(C) Looking for a job with higher pay

(D) To ask for Ms. Richardsonâ&#x20AC;&#x2122;s contact information

(D) Applying for a position as a researcher

11. What field of work is Ms. Collins interested in?

14. What does Mr. Marcus want to send to Ms. Richardson?

(A) Importing and exporting

(A) A resume

(B) Teaching college

(B) Academic records

(C) Manufacturing

(C) A university diploma

(D) Marketing

(D) Letters of recommendation

12. What does Mr. Marcus say about Ms. Collins?

(A) She is highly skilled in her field.

(B) She lacks interest in her career.

(C) She was a bad student.

(D) She has insufficient experience.

183

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 15-19

r e f e r t o t h e f o llo w i n g s c h e d u le a n d e - m a i l .

Association of Financial Consultants Annual Conference

Ryegate Convention Center May 10-12, 2 0 -

Friday,

May 10 5:00-7:00 p.m.

7:30 p.m.

Saturday, May 11 8:30 a.m.-12:00 P.M. 12:30-1:30 P.M. 2:00-5:00 P.M. 8:00 P.M. Sunday,

May 12 8:30-9:30 P.M. 10:00 P.M.

Social Hour Dinner Keynote Address by Dr. Andrew Brown

Morning Workshop Sessions Lunch Afternoon Workshop Sessions Awards Banquet

Breakfast City Sightseeing by Bus

184 BBA3 TOEIC | Page 125

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READING PART 7: READING COMPREHENSION

15. What is probably Elizabethâ&#x20AC;&#x2122;s job?

18. What will Elizabeth do on Saturday evening?

(A) Administrative assistant

(A) Attend the banquet

(B) Financial consultant

(B) Meet Sam

(C) Conference planner

(C) Talk with colleagues

(D) Tour guide

(D) Eat with friends

16. Why did Elizabeth write the e-mail?

19. What event will happen on Sunday?

(A) To schedule a meeting with Sam

(A) A lunch

(B) To ask for workshop information

(B) A tour

(C) To invite Sam to attend the conference

(C) A workshop

(D) To propose a new project

(D)A banquet

17. What time will Elizabeth arrive on Friday?

(A) At 5:00 (B) Before 7:00 (C) By 7:30 (D) After 7:30

185 BBA3 TOEIC | Page 126

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Part 7 Practice Single Passages The questions that follow are based on a variety of reading materials. Choose the best answer to each question.

Questions 1-5 refer to the following appointment calendar page.

MARCH

28 MONDAY

31 THURSDAY

Meet train 6:42 at etation

29 TUESDAY

4:00 p.m. Teleconference

APRIL

1 FRIDAY

10:00 Staff meeting

11:00 Mr. Jamee Gonsalvee

6:00 Tennie wl T. Kral

30 WEDNESDAY

2 SATURDAY

7:30 a.m. John Linq-qolf couree

12:00 p. m. Lunch at Elizabeth 'e

Cafe w/ Me. Wellzy

3 suNDAY

1 . What period of time does this page cover?

(A) One week (B) Two weeks (C) One month (D) Two months

4. What will happen on Tuesday?

(A) A train will arrive two minutes late.

(B) There will be a tennis game. ( C) Elizabeth will serve lunch.

(D) A new month will begin.

2. Where is the appointment with John Ling?

(A) At the train station (B) At a cafe (C) On the golf course (D) On the telephone

5. What time is the appointment with Ms. Welby?

(A) (B) (C) (D)

6:00 1 0:00 Noon Midnight

3. What can be inferred from this page?

(A) There will be a teleconference on Tuesday.

(B) The staff meeting on Friday will not be longer than an hour.

(C) There will be a tennis game on Thursday.

(D) Ms. Welby is a vegetarian.

Reading Com prehension

1 05

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Questions 6-8 refer to the following form.

Call 1-800-555-5459

Name & Address:

to make a reservation You have the opportunity to reserve these accommodations for next year. Send a non­ refundable reservation fee

(10%). The lease

will be sent to you by November

1 5. Fill out this

form and return it to our office as soon as possible.

Phone: Today's date: Reservation date:

------

1 0% paid by: Cash

0

Traveler's Check

0

Credit Card

0

Reserved for office use: Accommodations #:

Rec'd by:

.. .

6. What is this type of form used for?

(A) To obtain insurance (B) To reserve accommodations (C) To pay a bill (D) To pay an invoice 7. Which of the following information is filled in at the office?

(A) Name and address (B) Today's date (C) Phone number (D) Received by

1 06

...

•

-

-. ..t . ... .. .:. ·

8. Which of the following can NOT be used for payment?

(A) Cash (B) Credit card (C) Personal check (D) Traveler's check

Reading

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Questions 9-12 refer to the following newspaper article.

RAISING RATES IN THE CITY-FOR THE TOURIST WHEN TAXES ON hotel rooms in Washington,

D.C. rise this summer, the

city will go from having the 30th

In addition ro hotel taxes, there will

An

organization

based

in

San

be new restaurant taxes. Taxes at

Francisco made a survey of "tourist

Washington restaurants will rise from

taxes" in 50 most-visited cities. The

9 percent lo I 0 percent. This increase

study of hotel, restaurant, gasoline,

gives Washington the highest restau­

car rental, and airfare taxes showed

rant taxes in the country.

that

the

average

family

pays

Although the new restaurant taxes

14 percent of its vacation budget i n

highest hotel taxes to having the I 0th

will affect local citizens, the taxes will

taxes. "The tourist i s the easiest target

highest among the top tourist cities in

mostly affect tourists to the city.

to tax because tourists don" t vote

the United States. This increase, from

These tourists will pay both the new

where they spend," said the chairman

hotel taxes and the new restaurant

of the organization.

II

percent to 1 3 percent, is a big one;

however, the tax rate is much lower

taxes.

than hotel taxes charged in New York.

9. What does this article primarily discuss?

(A) The result of a survey (B) Tourist taxes (C) Washington, D.C. (D) Taxes in restaurants 10. Which taxes will increase by 2 percentage

points?

(A) Tourist taxes in San Francisco (B) Hotel taxes in Washington, D.C. (C) Restaurant taxes in Washington, D.C. (D) Tourist taxes in 50 most-visited cities

1 1 . Which of the following is NOT true?

(A) Hotel taxes in New York are higher than those in Washington, D.C. (B) Tourists and local citizens pay restaurant taxes.

(C) Taxes make up more than 1 0 percent of a family's vacation budget.

(D) New York has the highest restaurant taxes in the United States.

1 2 . The word "average" in paragraph 4, line 6 is

closest in meaning to (A) normal (B) traveling (C) largest (D) wealthy

Reading Comprehension

1 07

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Questions 13-16 refer to the following message.

To:

Mr. Ramen

Date:

12108

10:15

Time:

@PM

WHU,E YOU WERE OUT

@1Ms.

Sam Keng Hotel Service Corporation

of Phone

(202)

555-1234

Area Code Number

lZI D

x341

Extension

TELEPHONED

!ZJ

PLEASE CALL

RETURNED YOUR CALL

D

WILL CALL

Message

Unable to make tomorrow's meeting; let's meet next Monday Ms. Murohisa

I 1 3 . Who made the phone call?

(A) (B) (C) (D)

Mr. Sam Keng Mr. Ramen Ms. Murohisa Hotel Service Corporation

14. Who took the message?

(A) Mr. Sam Keng (B) Mr. Ramen (C) Ms. Murohisa (D) Hotel Service Corporation

1 08

1 5 . Why was the call made?

(A) To cancel a meeting

(B) To verify a meeting (C) To take a message (D) To return a call 16. What will probably happen next?

(A) Mr. Keng will call Mr. Ramen.

(B) Mr. Keng and Mr. Ramen will meet on Monday.

(C) Mr. Ramen will telephone Mr. Keng.

(D) Ms. Murohisa will return Mr. Keng's call.

Reading

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Questions 1 7-20 refer to the following form.

CompuSys Conference Secretaria Executiva

Telephone:

(55) (1 92) 4 1 -3204

Av. Francisco Jose de Camargo Andrade, 34

Fax:

(55) ( 1 92) 41 -5432

1 3040-221 - Campinas, SP Brazil

LasVFamily CompuSys Membership #:

First

Middle

-------

Company Name :

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ � _ _

Mailing Address:

-------­

City/State/Zip/Country : Work Phone:

-------­

-------

Fax: -------

E-mail:

-------

CONFERENCE: Please check appropriate fee(s).

Advance Reservation Fees

CompuSys Member

Non-Member

Until July 1 0 , 20_

Advance/Late or On-site

Advance/Late or On-site

0 $430/ $530

Full Conference Registration

0 $330/ $420

Opening Ceremony

0 $30/ $40

0 $1 00/ $120

Day One of Conference (Oct. 2)

0 $1 00/ $120

0 $1 1 0/ $135

Day Two of Conference (Oct. 3)

0 $1 00/ $120

0 $1 1 0/ $135

Day Three of Conference (Oct. 4)

D $1 00/ $120

0 $1 1 0/ $1 35

Proceedings of the Conference

D $80/ $100

0 $1 1 0/ $135

_ Total (in U.S. dollars): $_ _ _ _

Methods of Payment

0 Payment Order

D Credit Card

PAY TO: Banco do Brasil S.A., New York (USA)

Card hoIder Name

-------

SWIFT CODE: BRASUS44 CHIPS ABA: 0344

Expiration Date --------­

FED WIRE: ABA 037 1 - 1 466-8

Authorized

FOR ACCT. : 128.141-6

Signature

1 7 . Who should fill out this form?

(A) (B) (C) (D)

------

Card Number --------­

Conference organizers Conference attendees Conference presenters Conference assistants

18. What is the cost for non-members to register for the opening ceremony on-site?

(A) $30 (B) $40 (C) $ 1 00 (D) $ 1 20

------

1 9 . Where does the conference take place?

(A) France (B) Switzerland (C) New York (D) Brazil 20. To save money, registration must be received no later than (A) July 1 0 (B) October 2 (C) October 3 (D) October 4

Reading Comprehension

1 09

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Questions 2 1-24 refer to the following fax.

General Manager's Office

SE 29 December 20_

Grand Hotel Limited Berkeley Square London, W l A 2JQ

Via Facsimile Number: 1 -42-72-6 1 -66

Telephone (0 1 7 1 ) 5 1 8 7759 Telex 1 0761 Fax (0 1 7 1 ) 5 1 8 l J.09

For the attention of: Mr. Armand Dubois DUBOIS AND LEGER, L.L.P. Attorneys at Law

Dear Mr. Dubois: Thank you for your facsimile letter dated 28 December, addressed to Ms. Anna Wong, Assistant Sales Manager, for whom I am replying.

It is with great pleasure that l reconfirm we have now reserved your one-bedroom suite from S unday, 20 January until departure on Monday, 28 January.

We w i l l, of course, do our utmost to allocate your usual suite #301 for you. However, should this suite not be available, we will naturally provide a suitable alternative. I have noted that you require a non-smoking suite with a king-size bed with bed boards. This room will also be away from the room service waiter area or construction.

The daily rate for this accommodation is £500.00, inclusive of Service, excluding Value Added Tax at 17 5 % .

.

I trust all is i n order, and I look forward very much indeed to welcoming you back to the Grand.

You may rest assured that we will do our utmost to ensure that your stay is as comfortable and as enjoyable as possible.

If you should feel I can be of any further assistance, please do not hesitate to contact me.

Yours sincerely,

J1� A. �

Malcolm A. Ashton General Manager I

2 1 . What is the purpose of the fax?

(A) To promote the hotel (B) To confirm a reservation (C) To ask for legal advice (D) To change the arrival date 22. Who did Mr. Dubois originally write to?

(A) (B) (C) (D)

110

i\ttr. Leger

The General Manager Mr. Ashton Ms. Wong

23. What can be said about Mr. Dubois?

(A) (B) (C) (D)

He He He He

often stays at the Grand. likes to smoke. never stays l o nger than C\vo nights. likes to be close to the waiter area.

24. What is included in the room rate?

(A) (B) (C) (D)

Value Added Tax Service A p ri vate car Airport transfers

Reading

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Questions 25-28 refer to the following brochure.

V

isitors who want to see the city's attractions have several transportation options. The use of private cars is discouraged,

since parking is l i m ited and the streets of the historical district are narrow. Fortunately, excellent alternatives are available. The subway system provides fast, inexpensive transportation to a l l areas of the city, from 6:00

A.M.

to 12 midnight. Bus service operates 24 hours a

day, for those who prefer to travel above ground and sneak in some extra sightseeing en route. Those of you who want to make sure that you see a l l the tourist attractions may be especially i nterested in our visitors' tour buses, which make stops at all points of i nterest throughout the city. For your convenience, special visitors' passes for a l l forms of public transportation are sold at hotels throughout the city, along with maps and schedules for transportation routes.

Subway tickets may also be purchased at subway stops . ..

25. What is this announcement about?

(A) Hotels (B) Visitors (C) Transportation (D) Attractions

27. Which service stops at midnight?

26. What should visitors NOT do in the city?

(A) Spend d1c night (B) Drive d1eir cars (C) Walk alone (D) Travel at rush hour

28. Why may some visitors prefer u¡aveling by bus?

(A) People can sec more of d1c city.

(B) Buses arc faster.

(C) The subway is more expensive.

(D) Bus routes are more convcnjent.

(A) (B) (C) (D)

Bus service Subway service Tour service Taxi service

Reading Comprehension

111

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Dou ble Passages The questions that follow are based on a variety of reading materials. Choose the best answer to each question.

Questions 29-33 refer to the following notice and memo.

NOTICE TO ALL TENANTS: Painting of the Park Side Towers office building will begin next month, according to the following schedule: Week of March 2-lobby and first-floor hallways March 9-second-floor hallways March 16-third-floor hallways March 23-fourth-floor hallways March 30-basement and cafeteria April 6-begin repair on elevators Elevator repair is scheduled for completion on April 15. Some elevators may be out of service at times during the repairs. We apologize for the inconvenience and thank you for your cooperation.

-Manager, Park Side Towers

Writex, Inc. INTEROFFICE MEMO TO: FROM: RE:

Office staff Peter Chang, Office Manager Painting

By now you have all seen the notice regarding the painting to be done in the building next month.

The board meeting, which was originally scheduled for March 25, has been postponed since that is the same week our floor will be painted. We decided that it is best to wait until all work on the building is completed. Therefore, the meeting has been rescheduled for the day after the elevator repair is finished. Please make a note of it. Please be aware that there may be times when the elevators will be out of service during the first part of April. Please contact me if you think this will cause you difficulties, and I will make arrangements with the maintenance supervisor to make sure you always have access to the office.

112

Reading

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29. How many weeks will the painting take?

(A) Five (B) Six (C) Seven (D) Eight

32. When will the board meeting take place?

(A) March 25 (B) April 6 (C) April 1 5 (D) April 1 6

30. When will the cafeteria be painted?

(A) After the elevators are repaired (B) At the same time as the basement ( C) During the week of April 6 (D) Before the fourth floor

33. Who should a Writex employee speak to about difficulties with the elevator?

(A) The building manager (B) The maintenance supervisor (C) The office manager (D) The elevator operator

3 1 . On which floor is Writex, Inc. located?

(A) First (B) Second (C) Third (D) Fourth

Reading Comprehension

113

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Questions 34-38 refer to the following two letters.

Leo Zimmerman President Beach Patio Restaurants 1 226 Hanover Boulevard Littleton, NY 1 0009 Dear Mr. Zimmerman: I am writing to let you know about my recent experience at the Beach Patio Restaurant in Sandy Hill .

I went there for dinner recently because friends had recommended it. I was very disappointed. I had to wait a long time for my order to be taken and then for my dinner to be served. When the waiter finally brought my food, he got my order \vrong. He was not nice about this and implied that it was my fault. When dessert time came, the waiter gave me only two choices instead of the five promised by the menu (I had ordered the three-course dinner special). On top of the poor service, my tea was cold and the table was dirty. I was surprised by everything that happened that night because the Beach Patio Restaurants have such a good reputation. I was sure you would want to know about this.

Sincerely,

btbbEun Hwa Park

Maple Lane Riverton, CT 06877 17

Beach Patio Restaurants Corporate Headquarters Littleton, NY 1 0009 Eun Hwa Park

1 7 Maple Lane Riverton, CT 06877 Dear Ms. Park: I was very sorry to hear about your recent unpleasant experience at a Beach Patio Restaurant. As you may know, customers can enjoy fine Beach Patio food and service at several locations, including Sunnydale, Merrifield, and Waterford. The branch you visited is our newest location, and that may be the source of the unpleasant experience you had. Please be assured that I will contact the manager of that branch and have the matter investigated. In the meantime, please accept the enclosed coupon. It entitles you to the same special you ordered on your recent visit, and I am sure that this time you will enjoy your food and your visit 1 00%. Thank you for bringing this matter to my attention.

Sincerely,

�Zt�

Leo Zimmerman President

�..

114

Reading

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34. Why did Ms. Park write this letter?

(A) To recommend the restaurant (B) To ask for a job at the restaurant (C) To complain about the restaurant (D) To ask for directions to the restaurant

3 7. What will Mr. Zimmerman do?

(A) Contact the restaurant manager (B) Have dinner with Ms. Park (C) Visit the restaurant soon (D) Open a new branch

35. Which Beach Patio location did Ms. Park visit?

(A) Sunnydale (B) Riverton ( C) Littleton (D) Sandy Hill

38. What can Ms. Park get with the coupon?

(A) Two desserts (B) Afternoon tea ( C) A three-course dinner (D) A cleaner table

36. Which of the following best describes the waiter?

(A) Pleasant (B) Rude ( C) Efficient (D) Helpful

Reading Comprehension

115

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Questions 39-43 refer to the following train schedule and e-mail.

Eastern Railway Timetable Harford-Lakeville Spring,

20_

Leave Harford

Arrive Lakeville

7: 1 5 A . M .

8:45 A.M. 1 0: 1 5 A.M. 1 2:30 P.M. 2: 1 5 P.M.

1 0:25 A . M .

1 1 :55 A.M. 1 :25 P.M. 3:45 P . M .

5:25 P.M.

Leave Lakeville

Arrive Harford

6:55 A.M. 8:05 A.M. 9:45 A.M. 1 1 : 1 5 A.M. 1 :45 P . M .

1 0:05 A.M. 1 1 : 1 5 A.M. 1 2:55 P.M. 2:25 P . M .

4:55 P . M .

Fare information One way:

$75 $1 25

Round trip:

(Special round-trip fare is not available on weekends.)

0 To:

Lee Martin

From:

Sylvia Elliott

Subject:

trip plans

Hi Lee, It's time to get the tickets for my trip to Lakeville. I've been looking over the train schedule. I have a lunch meeting at 1 2:30, so I think the second morning train will be fine. I won't need hotel reservations since I will be staying with my sister, but I will need you to arrange a rental car for me. Also, do you remember the name of that new r·estaurant in Lakeville that everyone is talking about? Please try to find out because I'd like to take my sister there if we have time. Please get me a return ticket for Saturday. I am meeting a friend for· dinner at the H arford Hotel at 6:00 Saturday evening, and I'd like to arrive at the station an hour or so ahead of time for that. We're going to the play at the Harford Theater· afterward. Have you seen it? I hear it's wonderful. Thanks for your help.

Sylvia

116

Reading

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39. What time will Sylvia leave for Lakeville?

(A) 7: 1 5 (B) 8:45 (C) 1 0: 1 5 (D) 1 2:30

42. What time will Sylvia arrive in Harford?

(A) 2:25 (B) 4:55 (C) 5:00 (D) 6:00

40. How long is the train ride from Harford to Lakeville?

(A) one hour (B) one and one-half hours ( C) three hours (D) three hours and ten minutes

43. How much will Sylvia's train ticket to Lakeville and back cost?

(A) $ 75 (B) $ 1 25 (C) $ 1 50 (D) $ 1 75

41. What does she want Lee to reserve for her?

(A) A hotel room (B) A restaurant table (C) A rental car (D) A theater ticket

Reading Comprehension

117

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Questions 44-48 refer to the following memo and e-mail.

MEMO To:

AJI personnel

From:

Suzan Reed, Human Resources Manager

RE:

Insurance workshop

Date:

May 1 5

On June 5, a workshop on health insurance options will be offered by insurance expert Rudy Shapiro. The workshop will take place in Conference Room 4 from l :00-3:30.

Refreshments will be served. This workshop is highJy recommended to all staff members. If you are i nterested in attending, please let me know before May 20, and be sure you have permission from your department head to be away from your desk at this time. We hope to ofter the workshop again in September and November so that everyone will have a chance to attend.

0 To:

Suzan Reed

From:

George Peters

S u bj ect: Workshop Hi Suzan, I n regard to the memo you sent out yesterday, I would like to attend the workshop on health insu rance options next month. I will have to leave the workshop

20 min utes

early because I have a meeting downtown at 3:45 that day that can't be changed. I hope that won't be a problem. Also, I'd like to make a suggestion. The room you have planned for the workshop is scheduled to be painted the day before the workshop. It will probably still be full of fumes on June 5. Would it be possible to have the workshop in C onference Room 3? The cafeteria might be even more suitable if you expect a large turnout. Let me know what you think.

George

118

Rea ding

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44. Who can attend the workshop?

(A) Everyone who is interested (B) Insurance agents only ( C) Doctors and nurses (D) Department heads only

47. Which room will be painted on June 4?

(A) George Peters' office (B) Suzan Reed's office (C) Conference Room 3 (D) Conference Room 4

45. When did George Peters write his e-mail?

(A) May 1 5 (B) May 1 6 (C) May 20 (D) June 5

48. What is probably true about the cafeteria?

(A) It is never used for workshops.

(B) It is near George Peters' office.

(C) It will be painted in early June.

(D) It is larger than the conference rooms.

46. What time will George Peters leave the workshop?

(A) 3 :00 (B) 3 : 1 0 (C) 3:30 (D) 3 :45

Reading Comprehension

119

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

PART 7: READING COMPREHENSION Directions: In this part you will read different types of texts. The texts are followed by questions. Choose the best answers to the questions, and mark (A), (B), (C), or (D).

Questions 153-154 refer to the following advertisement.

Come on down to Herbert’s for the annual end-of-the-year sale.

Only three days left to get unbelievable prices on selected items.

Men’s and Ladies’ Sweaters............. $20-$30 All Footwear in Store— —........—30% off Childrens Winter Jackets...... ..........$10, $15, or $20 off Men’s Shirts and Pants— ------------ Up to 20% off Coupon Herbert’s $20 off coupon Good for any purchase exclusive of sale items One coupon per customer per visit Good through Decem ber 21

153. What is on sale at a 30 percent discount?

154. What can the coupon be used for?

(A) Jackets

(A) All items

(B) Sweaters

(B) All sale items

(C) Shoes and boots

(C) All children’s items

(D) Shirts and pants

(D) All regularly priced items

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READING PRACTICE TEST: PART 7

Questions 155-158 refer to the following notice.

The next m eetin g o f th e Techno Business G roup w ill ta k e place on February 23 fro m noon until 2:00 p.m. a t th e W oodside Cafe. This is th e th ird in a series o f n e tw o rk in g events o rg anized fo r p eop le w h o are considering starting up a tech n o lo g y business. The in te n t is to provide a relaxed and casual atm osp h ere in w hich to n e tw o rk w ith o th e r tech n olo gy business ow ners and p o te n tia l business partners. This e ven t is co-sponsored by th e W oodside Economic D e v e lo p m e n t C orpo ratio n, th e N orthside Investm ent Advisory G roup, and W oodside Business College.

There is no charge fo r a tte n d in g this e ven t beyond th e cost o f th e lunch provided by th e cafe ($ 1 5/person). The even t is open to all w h o are interested. M em bership is n o t required.

How ever, m em bership in fo rm a tio n is availab le a t o ur

w e b s ite , w w w .te c h n o g ro u p .c o m .

A list o f upcom ing events w ill be posted on th e w ebsite soon, or you can call th e events coordinator, Janet Selway, a t 594-555-9761.

9

155. Who is the meeting for?

O

157. What is the purpose of the meeting?

(A) Business entrepreneurs

(A) To have lunch

(B) Business professors

(B) To meet others with similar interests

(C) Investment advisors

(C) To learn about making investments

(D) Development organizations

(D) To recruit members

156. How many meetings have already taken place?

158. What information does Janet Selway offer?

(A) A schedule of future events

(A) One

(B) Reports on past events

(B) Two

(C) Membership applications

(C) Three

(D) Cafe lunch menus

(D) Four

Go to the next page.

197

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 159-160 refer to the following document.

S te a d m a n B ro th ers C o m p a n y Estimate

Date: Job description:

Colors: Estimate:

May 14 To paint the premises at 346 Cornwall Avenue, Suite 34. Walls and ceilings. Includes prep work: spackling, sanding, m inor repairs, and cleanup after job. Start date May 21 , with completion by May 30.

Ceilings: flat white Walls: satin light blue $4,000. We require a 25% deposit. Please remit a check for $1,000 made out to Steadman Brothers Company. Balance of $3,000 due upon completion of the job.

Thank you for your business!

159. When will the painting work begin?

160. How much has to be paid before the work

(A) May 14

begins?

(B) May 12

(A) $1,000

(C) May 21

(B) $2,500

(D) May 30

(C) $3,000 (D) $4,000

Questions 161-162 refer to the following advertisement.

For Rent First floor of Main Street building suit­ able for retail. Large display windows facing street, storage area, manager's office, total of 5,000 square feet. Customer parking in rear. In mixed residential/ commercial neighborhood convenient to public transportation. Call landlord for further information: 867-555-4825. Open house next Sunday, 2 -5 p.m.

436 South Main Street. Looking for something a lit­ tle different? We have other commercial properties available. Visit our website to see what's available.

161. What is for rent?

162. How can you see the space?

(A) A house

(A) Call the owner for an appointment

(B) Office space

(B) Speak with the property manager

(C) Store space

(C) Visit it next Sunday

(D) An apartment building

(D) Look at a website

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READING PRACTICE TEST: PART 7

Questions 163-165 refer to the following brochure.

Sunshine, Inc. Winter Packages Has winter got you down? Try a little Sunshine!

We’ll whisk you away to a tropical paradise where you can luxuriate in the warm sand and gentle ocean breezes. You’ll stay at a luxury beachside hotel with all the amenities. You can spend your days relaxing poolside or take advantage of any of our optional side excursions. If a more active vacation suits your fancy, we also have a variety of hiking, fishing, sailing, and horseback riding trips. See inside to find out more.

Beach Resort Vacations Seven days, breakfast and dinner included.......... $ 1500/person (double occupancy)* Ten days, breakfast and dinner included.............. $2000/person (double occupancy)* Two weeks, breakfast included............................... $2700/person (double occupancy)* * subtract $50 a day for single occupancy All prices exclusive of airfare. Call our office for current prices on airline tickets at

800-555-4300.

163. What kind of business is Sunshine, Inc.?

165. What is NOT found in the brochure?

(A) A hotel resort

(A) The office phone number

(B) A travel company

(B) Information about trips

(C) A cruise ship company

(C) Airline ticket prices

(D) A package delivery service

(D) A list of vacation types

164. The word “amenities” in line 6 is closest in meaning to (A) services (B) rooms (C) meals (D) guests

Go to the next page.

199

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 166-169 refer to the following article.

Disaster Loans Available Disaster relief programs that arose after the Green River overflowed its banks last spring are still in operation, providing as­ sistance to homeowners and businesses alike. Government and private charitable organizations have been making funds available in the form of both loans and grants to people who lost property as a re­ sult of the flood. These are monies offered to help families rebuild homes that were washed away and to assist businesses with replacing inventory that was submerged in the flood waters.

In addition, a number of local banks have set up programs for people who need smaller amounts of money to repair lesser damages caused by the disaster. Stateside Bank isoneof several banksthat haveset up a special loan program to make it possible for local residents to complete small jobs,

166. What was the disaster?

(A) A flood

such as repairing flooded basements and replacing waterlogged furnaces. Stateside is offering loans in amounts up to $15,000 per family. The low rate of four percent with a maximum term often years makes it pos­ sible for working families to take on these loans without undue financial burden. So far, the bank has lent out over $500,000 in these loans, and strong interest in the loans continues. As a result of the continuing in­ terest, the bank has decided to extend the program for three more months. Qualifying families have until December 31 to apply.

The bank has earmarked one million dol­ lars for these special disaster-relief loans.

Property insurance typically covers fires, storms, and earthquakes but not flood damage unless special flood insurance has been purchased, so this type of loan assistance is crucial to the recovery of the region.

168. When do the Stateside Bank loans have to be repaid?

(B) A fire

(A) Before December 31

(C) A storm

(B) Before next spring

(D) An earthquake

(C) Within three months (D) Within ten years

167. Who qualifies for the Stateside Bank loans?

(A) Families who lost their homes (B) Business owners who lost their inventory (C) People who want to buy homes (D) Families whose houses had minor damage

169. What is the total amount Stateside Bank plans to lend in disaster loans?

(A) $15,000 (B) $150,000 (C) $500,000 (D) $1,000,000

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READING PRACTICE TEST: PART 7

Questions 170-172 refer to the following notice.

o

0

NOTICE The next meeting of the Oakmont Condo Association will take place on Saturday, September 12 at 1:00 p.m. in the first floor lounge. This is the regular general monthly meeting and is open to all building residents. Items on the agenda will include: - Fixing the roof: costs, schedule, bid procedure - Improving visitor parking: whether we need more spaces, possible locations - Building maintenance crew: whether we need additional workers - Painting interior halls: we need to vote on a color In addition, the Social Committee will present their ideas for the annual holiday party and also ask for ideas from the association members. We plan to adjourn at 2:30 p.m., at which time refreshments will be served. All who wish to may stay to enjoy a social hour. The room has been reserved by another group at 5:00 p.m. Please be considerate and leave the room clean.

170. Who is the meeting for?

172. The word â&#x20AC;&#x153;adjournâ&#x20AC;? in line 14 means

(A) Occupants of the building

(A) begin

(B) Visitors to the building

(B) enjoy

(C) Building staff

(C) end

(D) Committee heads

(D) stay

171. Which of the following will NOT be discussed?

(A) Building repairs (B) Hiring staff (C) Social events (D) Condo fees

Go to the next page.

201

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 173-176 refer to the following article.

Is Breakfast Part of Your Day? Do you often find yourself feeling sluggish midmorning? Do you reach for coffee, a sugary soda, or a candy bar in order to keep going? Unfortunately, this scenario is all too common. Walk into any office around 11:00 in the morning and you are likely to see desks littered with candy bar wrappers and empty cups. Contrary to what you may think, this is not due to heavy morning workloads.

The problem starts earlier in the day, at the breakfast table. There is nothing truer than that old adage, “Breakfast is the most important mea! of the day.” Some people skip breakfast because they are in a hurry. Others are watching their weight and want to avoid the calories. However, starting the day without breakfast actually ends up causing more problems later in the day. A nutritious breakfast provides you with the energy you need to stay alert and productive throughout the morning. Without it, you end up reaching for that caffeine or candy bar. This gives you a short burst of energy but then leaves you feeling even more tired. And, as everyone knows, candy and soda provide you with only empty calories and no nutritional value, So make breakfast part of your day. It doesn't have to be a huge meal but should be nutritionally balanced. Make sure it includes fruit, protein, and a grain. You'll arrive at the office with the energy you need to tackle whatever is waiting for you at your desk.

173. Who is this information for?

(A) Office workers

175. The word “skip” in line 10 is closest in meaning to

(B) Nutritionists

(A) share

(C) Dieters

(B) omit

(D) Cooks

(C) dislike (D) prefer

174. What commonly happens around midmorning?

176. What does the writer recommend?

(A) People start to feel tired.

(A) Drink coffee

(B) The workload gets heavier.

(B) Eat at your desk

(C) People clean up their desks.

(C) Eat low-calorie food

(D) There is a scheduled coffee break.

(D) Have breakfast

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READING PRACTICE TEST: PART 7

Questions 177-180 refer to the following letter.

July 10, 2 0 Roberta Palmer Marketing Director The Waldo Company P.O. Box 295040 Outerbridge, W Y 73901 Dear Ms. Palmer, I very much enjoyed meeting with you yesterday and discussing career opportunities at Waldo. The tour of the Waldo facilities was very informative. The spirit of cooperation among the Waldo staff is quite evident, and the friendly yet professional atmosphere made it seem like such a pleasant place to work. I was especially interested to see the work of the overseas section of the Marketing Department, as international marketing is a particular interest of mine. As I mentioned to you yesterday, I would love to have the opportunity to gain experience in this area.

I am still very much interested in pursuing a possible position at Waldo. You already have my resume and letters of reference, and I would be glad to provide you with any further information you may need. I am enclosing a copy of my review of current innovations in marketing, which I mentioned to you yesterday. It appeared in the March issue of M odem Marketing journal and explains in some detail my thoughts on several of the approaches we discussed yesterday.

Again, thank you for taking the time to m eet with me yesterday. I look forward to hearing from you.

Sincerely, Carlos Lopez

177. Why did Carlos write this letter?

(A) To provide an evaluation of the Waldo company

179. What does Carlos say about international marketing?

(A) He spent a year overseas in college.

(B) To inquire about job openings at Waldo

(B) He is an international expert in this area.

(C) To follow up on a job interview

(C) He would like to expand his experience.

(D) To offer Ms. Palmer a job

(D) He thinks the company should be more involved.

178. The word â&#x20AC;&#x153;evidentâ&#x20AC;? in paragraph 1, line 3 is closest in meaning to

180. What did Carlos send with the letter?

(A) nice

(A) A copy of an article

(B) clear

(B) A journal he wrote

(C) unusual

(C) A resume

(D) needed

(D) A reference letter

Go to the next page.

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 181-185 refer to the following brochure and form.

Professional Development Opportunities The Human Resources Department is pleased to present a series of professional development opportunities. These workshops are available to all company employ­ ees at no charge. The one exception to this is Word Processing training, which is provided by an outside company. See below for further information.

If you are interested in attending any of these workshops, please fill out the attached form and submit it to the Human Resources Department at least two weeks prior to the date of the workshop. Please don’t forget to have your supervisor sign to indicate approval. Please address any questions about workshop content or registration procedures to Mr. Clark in the Human Resources Department.

WORKSHOPS Writing Business Writing Proposal Writing Technical Writing

May 10 , 8 :0 0 a .m .-3 :0 0 p.m.

May 14 , 10 :0 0 a.m .-4 :0 0 p.m.

May 14 , 8:00 a.m .-3 :0 0 p.m.

May 2 1 , 8 :0 0 a .m .-3 :0 0 p.m.

Writing for the Web May 18 , 10 :0 0 a.m .-2.-0 0 p.m.

Instructors: To be determined

Computer Skills Databases May 10 , 1:0 0 p .m .-4 :0 0 p.m.

Web Design May 1 1 , 8 :0 0 a .m .-3 :0 0 p.m.

Word Processing* May 1 2 , 8 :0 0 a .m .-4 :0 0 p.m.

Instructors: To be determined The writing workshops will take place in Conference Room A. The computer skills workshops will take place in the training room. *The cost of this workshop is $ 2 5 0 for the entire day, or $ 1 5 0 for the morning only. If you have any concerns about your ability to pay, speak with Mr. Clark in Human Resources.

Workshop Registration Form Date: April 1 2 , 2 0 --_________________________ Name: Louise Flynn_________________________ Department: Public Relations________________ Title: Public Relations Assistant______________ I wish to register for the following workshop(s): TIT LE ___________________________

DATE

Databases_______________________

May 10

Web Design______________________

May 1 1

Approved by E//<°r> T on& s Please submit to Mr. Clark in the Human Resources Department.

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READING PRACTICE TEST: PART 7

181. Which workshop is offered twice?

(A) Business Writing

184. How much will Louise pay for her workshops?

(B) Proposal Writing

(A) $0

(C) Technical Writing

(B) $150

(D) Writing for the Web

(C) $250 (D)$500

182. Which workshop is offered in the afternoon only?

185. Who had to sign Louiseâ&#x20AC;&#x2122;s form?

(A) Writing for the Web

(A) Her co-worker

(B) Databases

(B) Human Resources

(C) Web Design

(C) The instructor

(D) Word Processing

(D) Her supervisor

183. Where will Louise go to take her workshops?

(A) Human Resources Department (B) Public Relations Office (C) Conference Room A (D) Training room

Go to the next page.

205

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 186-190 refer to the following advertisement and letter.

Wanted: Experienced office manager for small downtown business firm. Organize office proce­ dures, monitor supplies, maintain appointments calendar, organize meetings/events, answer phones, greet clients. Must have minimum three years’ expe­ rience in a similar position and basic knowledge of office software. Benefits include health, dental, and vision insurance, paid sick leave and vacation days, retirement. Send resume detailing relevant experi­ ence and names of three references to: Sylvia Burns, HR Director, P.O. Box 17, Scarborough, ME 04070.

June 14, 2 0 — Sylvia Burns HR Director P.O. Box 17 Scarborough, ME 04070 Dear Ms. Burns: I am responding to the em ployment ad you ran in yesterday’s Scarborough Times. I believe I am the perfect candidate for the position you advertised. You ask for three years’ experience in a similar position, and I have a total of six years’ office experience. Until a month ago, I was employed as an administrative assistant at a local engineering firm and was in that position for four years. Before that, while I was still in school, I worked in the school office for two years. I graduated from Scarborough Business College five years ago, and my school records show that I was at the top of my class. In addition, I have taken com puter training classes at the Com puter Institute and received certificates of expertise in several types of office software.

Aside from my school and work experience, I believe I have the qualities needed to perform well at the job. I am efficient, reliable, adaptable, and friendly. I am good at organizing things and enjoy interacting with clients.

I am enclosing the information you asked for in the ad, including the names and contact information of three people who have agreed to write letters of recommendation for me. Thank you very much. I look forward to meeting you.

Sincerely, David McHugh

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READING PRACTICE TEST: PART 7

186. When did the ad appear in the newspaper?

(A) June 13

189. How many years did David work at his most recent job?

(B) June 14

(A) Two

(C) June 15

(B) Three

(D) June 16

(C) Four (D) Six

187. Which of the following types of insurance is NOT mentioned as a job benefit?

190. What did David enclose with his letter?

(A) Life

(A) Letters of recommendation

(B) Health

(B) A training certificate

(C) Dental

(C) His school records

(D) Vision

(D) A resume

188. What position is David applying for?

(A) Human resources director (B) Administrative assistant (C) Office manager (D) Engineer

Go to the next page.

207

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 191-195 refer to the following meeting agenda and e-mail,

Clemson, Inc. Monthly Staff Meeting January 10,2 0 Conference Room 3

9:00-9:30

Report from the London office

Nigel Brinkley

9:30-10:00

Quarterly sales report

Maria Bridgewater

10:00-10:30

Marketing plan

Peter O’Hare / Jon Greene

10:30-10:45

Break

10:45-11:30

Budget report

Marta Guzman

11:30-12:00

Personnel issues

Rita Garibaldi

Following the meeting, lunch will be served in Conference Room 1.

To: Maria Bridgewater From: Jon Greene Date: January 11, 20-

Hello Maria,

You asked me to let you know about yesterday’s staff meeting since you were unable to be there. I’m happy to say that it went quite well. I gave your presentation for you; thank you for the files you sent me for that. The graphs and charts were very helpful. Peter took over the marketing plan report and gave that entire presentation himself. He did a good job and ended up going 15 minutes over his scheduled time, but we all agreed it was worth it. Since Marta needed less time than she anticipated, we were able to end exactly on time. I thought you would want the figures for the budget report, so I’m attaching a copy. You’ll want them when you meet with the New York office next week. I’m sorry you had to miss the meeting, but of course if a client needs your help, that must take priority. I hope everything went well with that. Let me know if you need any further information.

Jon

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READING PRACTICE TEST: PART 7

191. Who gave the quarterly sales report?

(A) Jon Greene

194. What did Jon attach to the e-mail he sent Maria?

(B) Maria Bridgewater

(A) Charts and graphs

(C) Peter Oâ&#x20AC;&#x2122;Hare

(B) A meeting agenda

(D) Marta Guzman

(C) The lunch menu (D) The budget report

192. What time did the meeting end?

(A) 11:30

195. Where was Maria yesterday?

(B) 11:45

(A) Sick at home

(C) 12:00

(B) With a client

(D) 12:15

(C) At the New York office (D) At the staff meeting

193. Why did Jon send the e-mail to Maria?

(A) To ask her for some files (B) To report on the meeting (C) To tell her about a client who needs help (D) To find out why she was absent from the meeting

Go to the next page.

209

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SKILLS FOR THE TOEIC® TEST: LISTENING AND READING

Questions 19&-200 refer to the following ad and e-mail.

Executive Transportation Services Does this describe your situation? You w ant to give your out-of-tow n clients the luxury treatment, but your com pany doesn’t want the hassle and expense of maintaining its own fleet of cars.

Executive Transportation Services is here to help. W e provide transportation in comfortable, luxurious cars driven by certified professional drivers.

FEES Per Day

Vehicle Type

Per Hour (in the city)

Per Hour (outside of the city)

Luxury Sedan (seats 4-6)

$50

$65

$350

Small Limousine (seats 8)

$100

$125

$700

Large Limousine (seats 12)

$125

$135

$850

Van (seats 20)

$150

$165

$1,000

Ask about our Airport Special. W e will take you from the airport to any downtown location for $55 per passenger. See our website for limitations and restrictions on this offer.

From: Marcella Hynes Date: Monday, October 10, 20— To: Executive Transportation Services Subject: Hiring your service

I saw your ad in the newspaper recently and am interested in hiring your service.

Our company will be hosting four clients from Tokyo next week. They’ll be arriving on Sunday and will stay at the Flint Hotel downtown, so I’d like to arrange for a car to meet them at the airport and take them to their hotel. We’ll be taking them to visit various sites around the city on Tuesday, so I’d like to hire a car for that entire day.

In addition to the clients, two or three of our staff members will be with them, so we’ll need a car large enough to accommodate everyone. Then on Wednesday, we plan to take them to visit our factory in Farmingham. A larger group will be going along on that trip, so I’d like to hire a van. Although that is an out of town trip, it’s nearby, so I think we’ll just need the car for a few hours. Finally, our visitors have an early flight back to Tokyo on Friday morning and will need transportation to the airport. Please let me know if you can accommodate all these needs. Also, let me know how much you require for a deposit, and I’ll send a messenger with a check for you right away.

Thank you for your help.

Marcella Hynes

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READING PRACTICE TEST: PART 7

196. How much does it cost to rent a luxury sedan for one day?

199. How much will Ms. Hynes pay per hour for transportation on Wednesday?

(A) $50

(A) $125

(B) $65

(B) $135

(C) $350

(C) $150

(D) $700

(D) $165

197. How much does a trip to the airport cost?

200. When will the clients return home?

(A) $55 for each person

(A) Sunday

(B) $55 for each hour

(B) Monday

(C) $55 for each car

(C) Wednesday

(D) $55 for the entire day

(D) Friday

198. What size car should Ms. Hynes hire on Tuesday?

(A) Luxury sedan (B) Small limousine (C) Large limousine (D) Van

This is the end of the Reading Test. If you finish before the tim e ends, you may go back to Parts 5, 6, and 7 and check your work.

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