INSURANCE SUMMIT 9-10 JUNE 2016 Milan #EfmaIns16
HOW TO EMBRACE THE SECTOR’S NEW CHALLENGES
I
nsurance industry is embracing all the new challenges: demographic trends, evolving consumer behaviours, increasing competition, new regulations’ potential impact on distribution channels, insuretech companies that create new products, services and business models, etc. Hot topics discussed at the event include: T he importance of traditional channels such as agents, brokers, direct and bank assurance H ow insurers can best use leads generated through direct marketing, P2P, social networks and aggregators
Isabelle Conner Group Chief Marketing Officer Generali Italy
Johan van Tholen Director, Group Market Management & Distribution Allianz SE Germany Emmanuel Marill Head of Financial Services Facebook France
Josep Celaya Chief Innovation Officier Mapfre Spain
How will digital continue to disrupt the insurance
sector and how do insurers react? From the internet of things to telematics and big data H ow to best combine the channels in a multi-access environment T he impact of new regulation on distribution
I3 INNOVATION IN INSURANCE AWARDS CEREMONY On the evening of the first conference day, attend the Ceremony to discover the best-in-class insurers in four categories, and get an exclusive review of the top 10 trends emerging from the submitted innovations. Enjoy the evening and network with fellow innovators.
Tsukasa Makino Deputy General Manager Corporate Planning Dept. & IT Planning Tokio Marine & Nichido Fire Insurance Co.
Japan Hesus Inoma Founder WeSavvy
Ireland
WHY ATTEND THIS EVENT? Meet award winning InsureTechs Get valuable insights on IoT from the pioneers in the field Learn how to leverage digital & social networks Get involved in the workshop with facebook Hear the latest research findings
INSURANCE SUMMIT OVERVIEW
www.efma.com/insurance16
#InsAwards16 Discover the best-in-class innovations in insurance THE INITIATIVE Efma and Accenture draw upon their international network to identify the most innovative projects in the insurance sector at a global level. The result is the I3 - Innovation in Insurance portal, a rich database of winning projects. Efma members and the 20 Jury members will identify and award the most innovative ideas in in 4 categories, with an additional Global Innovator award: Best Disruptive Product or Service Claims Management Customer Experience & Engagement Digital & Omnichannel Distribution
WHO IS COMPETING? 149 major institutions from 38 countries submitted 225 innovations, making the I3 portal, www.efma.com/insuranceinnovations, a freely accessible library from which you can draw valuable insights. Among the competitors: Allianz, AXA, USAA, Mapfre, Metlife, Generali, Zurich, Aviva, etc. Make a guess on the winners!
ATTEND THE AWARDS CEREMONY Join us at the Awards Ceremony, within the Insurance Summit, on 9 June from 19.00 in Milan, to discover the best-in-class insurers in 4 categories and get an exclusive review of the top 10 trends emerging from the submitted innovations. During the Ceremony, the 2016 awards winners will highlight the key success factors in the design, development and operational phases of their innovative projects (secret sauce behind, implementation, results, investments). Take the chance to celebrate innovators and innovation at its best and network with fellow innovators.
INSURANCE SUMMIT PROGRAMME www.efma.com/insurance16
#EfmaIns16 Thursday 9 June 2016 Agents
8.15 9.00
9.25
9.50
Welcome coffee and registration Recipes for strengthening the agency channel in a digital world Digital lead management Personal advice Digital services Johan van Tholen Director, Group Market Management & Distribution Allianz SE Germany 21st century agents: leveraging technology to engage today’s social and mobile customer Changes in customer expectations and behaviour are driving new buying habits Today’s consumer is social, mobile, digital and in charge of the buying process To remain relevant in a changing world, agents must adapt and evolve Generali’s journey with its distributors to leverage digital technology and deliver a simpler, smarter customer experience Isabelle Conner Group Chief Marketing Officer Generali Italy STUDY PRESENTATION - Situation and perspectives of the digitization of distribution in insurance Where do insurers really stand in terms of distribution digitization? What are the distribution digitization key priorities for the next 3 years? How do insurers adapt to distribution digitization? Best practices Mathieu Sébastien Partner, Pôle Services Financiers Roland Berger Strategy Consultants France
25’ Q&A 10.40
Coffee break and networking
IoT and innovation
11.10 Insurance distribution in the new auto ecosystem How the connected car is going to reshape the distribution of auto insurance ADAS (Advanced Driving Assistance System) and its role in the distribution of insurance Josep Celaya Chief Innovation Officier Mapfre Spain
11.35
Innovation in insurance in the IoT & Digital Business era How can insurance companies use the latest technologies? How can insurance industry transform itself into innovative and exiting business? How Tokio Marine is trying to help people to challenge the new technologies and businesses Tsukasa Makino Deputy General Manager, Corporate Planning Dept. & IT Planning Tokio Marine & Nichido Fire Insurance Co. Japan
12.00 Insurance disruptors and digital transformation strategy at Ocidental Group Key disruptors on main insurance business lines, impacts on Portuguese market and Ocidental Group Digital transformation strategy at Ocidental Group, strategy & vision, Médis case study, next steps Luís Cardoso & Ângelo Vilela Strategic Project Manager, Head of Digital Ocidental Seguros Portugal
25’ Q&A 12.50
Lunch
INSURANCE SUMMIT PROGRAMME
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#EfmaIns16 Thursday 9 June 2016 Best Practices & claims-handling
14.20
STUDY PRESENTATION - World Insurance Report
Raffaele Guerra Senior Vice President Capgemini Global Financial Services Italy
15.00
How fully digital claims-handling benefits both your clients and your business What does it really take to make claims-handling digital? What is the impact on internal processes and KPIs? How do customers think about digital claims-handling, what do they stand to gain? Irene van den Brink Director Business Development Inshared Netherlands
bankinsurance
15.25
Our vision of bankinsurance Strategy of Banco Santander International perspective Francisco del Cura Head of Global Protection Insurance at the Retail & Commercial Banking Division Santander Spain
25’ Q&A 16.15
Coffee break and networking
16.45
End of day 1 conference sessions
18.00
Efma-Accenture Innovation in Insurance Awards Cocktail
18.30 18.40
Introduction to the 2016 Awards Ceremony Edwin Van der Ouderaa & Piercarlo Gera Accenture Vincent Bastid Efma 2016 top trends in insurance Jean François Gasc Accenture
19.00
Claims Management Award 2016
19.20
Best Disruptive Product or Service Award 2016
19.40
Customer Experience & Engagement Award 2016
20.00
Main course break
21.00
Disruptive keynote
21.20
Digital & Omnichannel Distribution Award 2016
21.40
Global Innovator Award 2016
22.00
Closing remarks Vincent Bastid & Lukas Dzuroska Efma
22.10
Awards Gala party
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INSURANCE SUMMIT PROGRAMME
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#EfmaIns16 Friday 10 June 2016 Business transformation case studies
8.15
Welcome coffee
9.00
The Future of Online Insurance Why product innovation will be the key for uptake The importance of communication & customized customer service Need-based selling will distinguish winners from losers Yashish Dahiya Co-Founder & CEO PolicyBazaar India
9.25
9.50
Digital transformation and its effects on distribution New technologies shape the customer journey Omni-access is the way forward Technology vs. trust? Christine Theodorovics CEO Life Austria Zurich Versicherungs-Aktiengesellschaft Austria
The future of Insurance: More than Risk Management Insurance and Clients trends: insights over trends that are changing the focus insurance clients- Tecnhology and service Fidelidade’s verticalization strategy: some insights about our strategy in added services to complement insurance (health providers, assistance, car repairs, occupational medicine, etc) Mandatory Digitalization Our approach to digitalization, being a agent focused company in a new digital world Sérgio Pereira Carvalho Director Marketing, Products & Channels Fidelidade- Companhia de Seguros Portugal
25’ Q&A 10.40
Coffee break and networking
Award winning Insuretechs : managing the millennial generation
11.10
11.35
InsurTech Now and Beyond Disintermediation of the insurance market Shift from selling insurance to providing an experience IoT & Big Data catalyst for change Vision 2020: Insurance Market Hesus Inoma Founder WeSavvy Ireland
Disrupting insurance for the millennial generation Why the insurance industry is failing millenials and why this is bad for society How can the industry re-engage with younger generations? What does insurance for the digital generation look like (introducing the Trov experience and insurance offering)? What does this mean for the future of insurance? Mitchell Doust Business Development Manager Trov UK
12.00 Insurtech in car insurance: from a low interest product to customer relevancy The disintermediation of the market Data analytics and machine learning can make insurance more relevant to consumers Insurance companies will increasingly compete on data and customer interaction Raymond van Es Cofounder & CEO fairzekering & Chiplin International BV Netherlands
25’ Q&A 12.50
Lunch
INSURANCE SUMMIT PROGRAMME
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#EfmaIns16 Friday 10 June 2016 Leveraging Facebook for partnerships
14.20
Facebook, a partner for insurance companies How to connect with your customer in a mobile driven society? How can Facebook be used at local level by traditional channels? How to leverage Facebook to drive on-line quotations and what are the best practices? Emmanuel Marill Head of Financial Services Facebook France
14.55 WORKSHOP SESSION - How to use Facebook as a lead generation platform
Emmanuel Marill Head of Financial Services Facebook France
Afternoon session
15.55
Global Assicurazioni a competitive and innovative model for bankinssurance Our company How we achieve the best conditions for both the end customers and our banking partner; contributing to healthier competition in the market Why we think banks should keep in consideration a similar intermediated model Our perspective and contribution on compliance Michele Rinaldi General Director Global Assicurazioni Italy
20’ Q&A 16.40
Coffee break and networking
17.00
End of the conference
GET YOUR PREMIUM PASS NOW! Enjoy free access to any 2016 Efma conferences www.efma.com/premiumpass
INSURANCE SUMMIT REGISTRATION FORM
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#EfmaIns16 9-10 June 2016 ATTENDEE’S INFORMATION
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ACCOMMODATION Each participant must pay the cost of his or her accommodation directly to the hotel before departure. Rooms are blocked for our participants at the conference hotel Excelsior Gallia. Book your accomodation now: www. starwoodmeeting.com/events/start. action?id=1603026487&key=314336F7 The hotel will automatically bill unoccupied rooms or late cancellations. REGISTRATION The registration fee covers participation in the Insurance Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to
REGISTRATION FEE
refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided. CANCELLATION All cancellations must be received in writing. A 20% cancellation fee will be charged for all cancellations received on or before Thursday 26 May 2016. The full fee will be charged for cancellations made after that date, as well as to delegates who are unable to attend on the day, unless a substitute delegate is provided. Substitutions are accepted at any time.
SOCIAL NETWORKS
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