Case study
PHILIPS
Healer
2020 Studnet Service Design Challenge
Support the independent elderly people with a heart condition How can we improve the heart health of people in Europe that are ʻinvisibleʼ, neglected, underserved, forgotten or overlooked?
Introduction This challenge is a five months project initiated by Philips Experience Design and co-organised with SERVICE DESIGN DAYS, in partnership with IBM and the Ellen MacArthur Foundation (EMF). Based on design frameworks such as ʻcocreate by Philips Experience Designʼ, ʻthe double diamondʼ, ʻdesign thinkingʼ and 'Enterprise Design Thinking by IBM',our group proposed a design solution to providing better emotional support for the independent elderly people with a heart condition.
MyRole User research,Analysis,Ideation,User test,Video
Deliverables Research flow,Engagement tool,Blue Print,High fedility Prototype,Storyboard,Business model,Video
5 months/Jan-May.2020 Group Project
Background
Main causes of coronary heart disease and heart attack
Heart health problems of isolated Elder People in Scotland
The main riskfactors to coronary heart disease and heart attack could involve other diseases (e.g. high blood pressure,high cholesterol and diabetes), lifestyle(e.g. smoking, physical inactivity) and emotional factors (e.g. stressand mental health).
Consideringthe heart health forisolated elderpeople, we may could thinkabout emotional factors more. For elder people, lonelinesscould be the main problem to effect their heart health. Firstly,studyshowsbeing lonely could have a significant and lastingnegative effect on blood pressure13.Secondly, it also associated with depression and anxiety, 24% of adults aged 65+feel depressed and 16% feel anxious as a result of loneliness14.For those elder people who have survived a heart attack, some of them may find theyĘźre more aware of sensationsintheirbody, itcan lead to anxiety and fearof that somethingiswrong with the personĘźs heart. The problem can be made worse if a person then startsto avoid thingsbecause of thisfear, or spends a lot of time checking and focusing on their body15.
High blood pressure is the leading riskfactor (50%) for heart and circulatory disease in Scotland, and 31% adults in Scotland have high blood pressure8.
Recent statisticsofcardiovascular disease in Scotland Based on statisticsfromBritishHeart Foundation in January 2020,inScotland, the number of people dying from cardiovascular disease is 17,000,while the estimated number of people living with cardiovascular disease is 720,0001.In Glasgow City, the number is 75,000(10.7%) 2. Treating and preventing cardiovascular disease isa national clinical priorityforScotland.
Smoking
Right now, among the various types of cardiovascular disease, coronary heart disease isthe most common one, which is the leading cause of heart attacks3. Although there has been a steady downward trend in death from that since 2008, there are stillaround 230,0004.Scottish people suffering from it.
Age distributionofprevalence coronary heart disease According to the ScottishHealth Survey 2017,the prevalence of any cardiovascular disease in the ages of 65 and over is 73.1%, while the prevalence of coronary heart disease in the same age group is43.6%,both of the percentage are much higher than the other age ranges7. Therefore,we thinkthe heart health of elder people ( 65years old and over) required attention.
80% 73.1%
60%
40%
20% 19.7% 10.5%
0%
18-34years
7.2%
35-44years
10%
45-54years
55-64years
65 years and over
Physical inactivity
Alcohol
Blood pressure
Cholesterol
Obesity
Diabetes
Mental health
Depressed
24%
16%
Anxious
Current situationof (isolated) elder people in Scotland
Based on our firstround desk research, we found that around 135,000people alive in Scotland today have survived a heart attack5, an absolute increase in sudden cardiac death riskof 2.5% within30days of a heart attack and in each year thereafter6.Which means, recurrentheart attack may need to be paid more attentionsto.
2017Prevalence of selected cardiovascularconditions by age group in Scotland
Diet
Research & Discover
Care Providersforisolated elder people
Scotland's population is ageing. The latest estimate of Scotland's population (on 30 June 2018) is5,438,100,with 19% of older age groups( 65 and over). The increase in elder population has been much higher than younger age groups over the last 20 years9. The increase of the 65-74age group is28% whereas the population of younger adult aged 16-24hasraised only 3%10. Most of those elder people tend to be live in more rural council areas, such as Dumfries and Galloway, Argyll and Bute, Nah-Eileanan Siar and South Ayrshire11.Theseareas also represent some of the areas with the lowest proportion of people aged 16 to 64 due to the internal migration. Thus,more and more elder people may live alone because of widowhood, children moving away from home and moving to a new area. Elder people are particularly vulnerable for loneliness and social isolation, especially those who lived alone. In Scotland, It isestimated that among those aged over 65, between 5% and 16% report loneliness and 12% feel isolated, 200,000willgo half a week without a visitor call from anyone12. And in thisresearch, 42% of older people live alone.
Isolated elder people may need cares from community , society and carers, which could include help/ care at home. Thiscan include respite care, community alarms, telecare, day care and so on. A carer isanyone who cares, unpaid, for a friend or family member who due to illness,disability,a mental health problem or an addiction cannot cope without theirsupport.It could be divided based on ages( youngerchildren, youngeradults and older adults) and on skills(professionaland voluntary).Based on ScottishHealth Survey in 2018,the prevalence of unpaid care varied significantly by age, increasing from 8% among those aged 16-24to23% among those aged 45-54followedby a decrease to 12% of those aged 75 and over16. Caring work may make carers physically exhuaseted. The largest proportion of carers spent up to 19hoursper week providing unpaid care in 2017/18(32%up to 4 hoursand 34% 5-19hoursper week)17. Hoursspent per week by carers
Caring prevalence by age in 2018
4% Varies
30%
15% 50 or more hours
20%
18.3%
Number of people (age 60and over)
5% 35-49hours
10% 8%
1998
2018
32% Up to 4 hours
28%
0%
4%
Younger children 4-15years
younger adults 16-24years
older adults 25 years and over
10% 20-34hours
34% 5-19hours
Design Brief Research Methods
Brainstorm
Attachement
Target Users Expert Interview
How might we
Explore the target user
Current Situations(Potential Risks/Problems) of Care Providers
1,3,4,5,8,15.
For isolated elder people, they may have a strongerconnection to theircarerstheoretically. It may influence both carers and isolated elder people without enough support for carers. However, from the survey data, advice and information, a personal assistant, support worker, community nurse, home help, short breaks, or respite, practical support ,counselling or emotional support were received by 6% or lessof all carers. Expert Interview Outline
Desk Reserch Brainstorm Secondary Research Expert Interview
1. Self-introduction 2. The most impressiveproject related to heart health in your opinions, what isit about? On which kind of stakeholders and target user it focus? 3. What do you think about the second heart attack? Which factors do you think could influence the second heart attack? Which kindsof person are more vulnerable to that? How to prevent that in advance? 4. What do you thinkabout the current product or servicesfor patientswho have the risksof a second heart attack? 5. What do you thinkabout the relationshipbetween emotions and heart health? 6. For elder people in Glasgow or in Scotland, especially for living alone elder group, what do you think about the advantages and disadvantages of the current heart health or nursingsystem ( including both products and services)?
Angela Bruce
ProfessorLisNeubeck
Research Associate The Innovation School The Glasgow School of Art
PhD, BA (Hons), RN, FESC Head of CardiovascularHealth School of Health and Social Care
Based on the previous research, we listed several possible directions using “HMW” method. After discussionand vote, we decided “How might we help care providers to reduce the recurrent heart attack riskof isolated elder people?”
And for carers aged 4-15(younger child carers), they may have to face the risksofbullying from school, dropping out of school due to lack of support from teachers of school18. Support received by carers
BritishHeart Foundation. “ BHF Statistics Factsheet-Scotland”. BritishHeart Foundation official website. January. 2020:https://www.bhf.org.uk/what-we-do/our-research/heart-statistics/heart-statistics-publications [30 January,2020] 2.
BritishHeartFoundation. “UK Health data visualized-Incidence and prevalence by local authority”. BritishHeart Foundation official website. https://www.bhf.org.uk/what-we-do/our-research/heart-and-circulatory-diseases-in-numbers/incidence-and-prevalence-incidence-by-local-author ity [30 January,2020]
6.
Receive no help or support
69%
Short breaks or respite
4%
Advice and information
6%
Practical support
4%
Counselling or emotional support
3%
Trainingand learning
1%
Advocacy services
Robynne Boyd. “Elevated Death RiskAfterHeart Attack”. WebMD. 4 November.2008:https://www.webmd.com/heart-disease/heart-failure/news/20081104/elevated-death-risk-after-heart-attack#1 [30 January,2020]
7.
BritishHeart Foundation. ” Heart and Circulatory Disease Statistics 2019”.British Heart Foundation. BHF in collaboration with the Instituteof Applied Health Research at the Universityof Birmingham. September. 2019:https://www.bhf.org.uk/statistics [29 January,2020]
1%
Personal assistant / support worker / community nurse / home help
5%
Help fromteachers at school
0%
Social activities and support
0%
Other
1%
9-11.
National Records of Scotland. “ Mid-Year Population EstimatesScotland, Mid-2018”.National Records of Scotland official website. National Statistics.25 April. 2019:https://www.nrscotland.gov.uk/files/statistics/population-estimates/mid-18/mid-year-pop-est-18-pub.pdf [30 January,2020]
12,14.
Intoduced her project, Atrial Fibrillation, mapping experience of AF screening in secindary care following stroke. (10 professional interviewees, 2 weeks research time)
Mental problems are highly related to the heart attack. Depression could make people less likely to do exercise, but only exercise has been trained by the benefit and improve the outcomes of people who have mental health problems.
WRVS. “Lonelinessamongst older people and the impact of family connections”. Royal Voluntary Service official website. https://www.royalvoluntaryservice.org.uk/Uploads/Documents/How_we_help/loneliness-amongst-older-people-and-the-impact-of-family-co nnections.pdf [26 January, 2020]
Therefore,we want to choose these care providers as our target users.
Adult Family Members
13.
Unregular Heart rythm will mainly related to body temperature, physiAbout 50% of patients who are put cal exercises,sleeping habit on long term medication or not Some interviewees will shame on taking it properly one year. wearing insepect devices and donʼt want to tell others.
Social Care InstitutionforExcellence. “At a glance 60:Preventing lonelinessand social isolationamong older people”. SCIE Home Page. May 2012:https://www.scie.org.uk/publications/ataglance/ataglance60.asp [26 January, 2020]
Younger Voluntary Carers
ProfessionalCarers 16 -18.
NHS. ” The Scottish Health Survey 2018main report” A National Statistics publication. 24 September. 2019:https://www.gov.scot/publications/scottish-health-survey-2018-summary-key-findings/[29January,2020]
Animal Care Provider
Target User
End User
Research Process
Interview
Personas
Relationship Map
Theme Exploration(First round) Staring from the series insights related to the elderly, isolated people with a heart condition, we voted the most interested one, gradually losing self-confidence to things they used to do. And combined the key features of the persona, Steve, and 'How Might We' method, we explored and determined the general theme, how might we reduce isolated elderly patient's anxiety and depression when they can't do sports they used to do.
HOW MIGHT WE...
NAME: Steve AGE: 75 HEALTH SITUATION: Angina & Heart attack HOBBY: Football, Fishing
Frame & Define Frame&Define
Living alone
Lose confidence Sensitive to cold
Like playing football
Not allowed to go fishing frequently due to the cold weather when he was diagnosed with heart disease
Distance and communication
Drink alchole
Drink amount had to be restricted
Balancing roles
Attend to the poetry workshop
Not sure whether they can do their hobbies as good as before
Go Grocery & community center
A nursing worker come to Steve's home every three days, for checking his medicine and physical condition
Two daughters live in other cities
Problems around anxiety
Reduce isolated elderly people's anxiety & depression when they can't do sports they used to do?
Stubborn
Problem Insight Considering the premise of missing out do sports they used to do. With two in-depth interviews with a vitality program coach and an occupational therapist, we figured out a general recovery process of Steve, including three phases, behaviors, and carers in different stages, as well as both his positive and negative thoughts.
Design Process Theme Exploration (1st Round)
Problems Insight
Theme Exploration (2nd Round)
Opportunity Defination
SITUATION & SITES
Sensitive to cold weather Relationship Map HMW make the isolated elderly patient feeling they can control themselves ?
Isolation Loss of Personal Control
Gradually to lose selfconfidence to things they used to do
Worry about no longer valuable to society
Can‘t be aware of the progress
Financial Situation Confusion
User Journey Map; In-Depth Interview ( Vitality Coach, Occupational Therapist); Empathy Thinking Analysis
How Might We; Issues Priority Grid
DIAGNOSIS & TREATMENT
HMW makes the isolated elderly people with a heart condition still aware of their self-value during the treatment and recovery ?
What if we could use an appealing way to change the stereotype of their thinking of exercise ?
At home
Doing daily walking ACTION
TREATMENT & RECOVERY
In the hospital
What if we make their progress on fitness level more visualized or perceived ?
Self- management Dispreferred Changes
Physical Conditions HMW reduce isolated elderly patient's anxiety & depression when they can't do sports they used to do?
Persona; How Might We
PHRASE
Get medication suggestions
Ask exercise permissions for doctors
What If
Professional carers
Get remind of not fishing from daughter
Get recommendation of recovery exercise from doctors Search leaflets for the exercises class
Nursing Worker /
FOLLOW-UP MAINTAINANCE
Before recovery regime
During the recovery regime
Go back to home Provide personal medical records
Provide personal underlined health conditions
Get the suitable exercise plan
Participate in the recovery regime
Chat with others during break time
Get service from the occupation therapist
Subsequent clinic at hospital
Released for maintaining daily recovery at home
Give feedback to recovery coach
Get evaluation from the coach
Attend other sports center
Continue the regime with coach
Get permission to do other sports
Subsequent clinic at hospital
Get sports recommendation from clinic staff
Choose suitable physical activity based on own preference
Professional carers (Doctors / Nurses) / Patients with the same disease / Family members / Friends
"It made me feel down when I learnt that I would no longer be able to play football" Worry about no longer valuable to society
Nursing Worker / Family members / Friends / Insurance staff
Professional coach in the gym
"I get out of breath very easily and very quickly even when l do some simple daily exercise"
NEGATIVE THOUGHTS
"Have to remind myself the risk of recurrent " "I now feel I have to start all over again with my recovery but I don't know how"
"It's a little bit embarrassed to do this at beginning "
"I can not insist in doing exercises"
"I don't want to do the therapy due to the sore"
Professional carers (Doctors/ Nurses/OT) / Physical activities stuff
"I' still don't know recovery to my previous fitness level"
"I should be careful and aviod the risks" Self-management
"When I saw my friends take part in sport activity but i couldn't, I was so envious of him." "I feel a little isolated to stay at home" "How much safer could I be to go to the regime?"
"It also makes me a little annoying that I have to limited to go fishing"
"Not sure whether I can get back to my previous fitness level"
Patients with same fitness level / Professional coach in the gym / Professional carers (Doctors/ Nurses/OT) / Family members
Self-management
" I had concerns about overdoing it, pushing too hard, having a relapse, doing more harm than good" Dispreferred changing / Canʼt be aware of the progress
"I don't understand why these recovery exercise will be helpful"
Self-management
"I will feel frustrated if I can't do a basic action " "I hope I can participated into the sports center soon as before " Dispreferred changing
"How can I keep my fitness tolerance ?"
"It will be better if i can get some rewards and certification"
Canʼt be aware of the progress
"I hope the setting of class can be more diversed "
"How do I maintain my regained fitness level and improve on that to get back to where I was" Self-management
"Who would be there to help me when I participate the other physical activities?"
We interpreted those negative thoughts regarding fear of out of control to ʻHow Might We ʻquestions and plotted them to the chart of ʻIssues Priority Grids ʻto consider their priorities and short and long term feasibility. Our final design theme is how we might help the elderly, isolated people with a heart condition, recognize their value during treatment and recovery.
"I had never been a member of a fitness centre or health club; they never appealed" "Sometimes I feel that I can't do anything"
Worry about no longer valuable to society
"I want to prove l still have the ability to do the things"
Worry about no longer valuable to society
"Which recovery regime is more suitable for my condition?"
"I don't know my improved fitness level can bring me back to competitive sports " "Can I do this sports based on my own pace? "
"There were days when no progress was made or even a shorter distance than the day before, this was disappointing"
Canʼt be aware of the progress
" I really miss my previous fitness level "
Worry about no longer valuable to society
Worry about no longer valuable to society
"HMW make the isolated elderly people feel safe to engage in the recovery regime? "
"HMW make the isolated elderly people can enjoy the recovery regime? "
His negative thoughts are the starting points for us to find proper specific design theme and opportunities. We categorized and analyzed them, and find a loss of personal control in his life is a typical one during the whole process. And to explore further, such a mindset could be caused by four reasons, a sense of being no longer valuable to society, self-management, unexpected changes, and canʼt aware of the progress.
What if we could use an appealing way to change the stereotype of their thinking of exercise ?
HMW simulate the motivation of isolated elderly people to join in the recovery activities?
"HMW make him aware his progress clearly during the recovery?"
"HMW encourage them a better self-management during the recovery?"
What if we make their progress on fitness level more visualized or perceived?
"HMW reduce the sense of frustration when he can't achieve his goal?"
"HMW help elderly, isolated people with a heart condition recognise their value during treatment and recovery? "
"HMW provide the emotion support when he feels down during the recovery regime?"
Recovery combined with daily life
Self Exploration
What if we combine the rehab exercise with their daily routine? ( Like will get reward from neighbors or grocery staff)
What if make those isolated elder patients can be a 'tutor' or 'speaker' or 'DJ' ?
Family members engagement
Assistance
What if their family members can witness and stimulate progress of the isolated elderly people ?
What if we could create a platform for him and other patients with same fitness level to encourage each other?
This theme inspired us to ideate six main aspects of opportunities. We selected the top two what- if opportunities worth being explored further. What if we make their progress on fitness level more visualized and perceived? Long-Term Goal
*Loss of personal control in life & Reasons
Innovative activities
Perceived progress
"I had concerned about having a relapse" "Would they know my particular needs and limitations? "
Opportunity Definition
Theme Exploration(Second round)
High Priority
INVOLVED CARERS
What if we could use an appealing way to change the stereotype of their thinking of exercise?
Ideate & Develop
Offer an opportunity for a healthy, fun routine
OUR FOCUS AREA&OPPOTUNITIES
Build on existing strengths Show their social value to the community
We aim to support the elderly independent people with heart conditions in recognizing their recovery progress and the value of his contribution.
Give positive feedback for their recovery progress Social attractions
CONCEPT DESCRIPTION
Promote societal health and wellbeing
Greenspace is a connected, accessible gardening service designed to help people recover from poor heart health. Sensors in the garden provide metrics to suggest tasks recommended by healthcare professionals that gently improve fitness. People who have suffered from poor health are the stewards of the garden. By engaging with nature, making friends, and encouraging exercise, Greenspace offers the opportunity to improve individual and societal well-being.
Service Blueprint STAGES
According to the Scottish Health Survey 2017, the prevalence of any cardiovascular disease in the ages of over 65 is 73.1%. For those approximately 135,000 people in Scotland have experienced a heart attack, they need to keep exercising to help their recovery and prevent a recurrent heart attack. However, for those elderly independent people who have survived a heart attack, some of them may have to face the mental challenges of anxiety, fear, and a loss of confidence. These emotional issues could lead to a lack of motivation for exercise.
ENTER THE GARDEN
LEAVE THE GARDEN
IN THE GARDEN
Pass by a local garden
Visit Doctor for health check up
Walk through the garden/ have a rest
Start to use the screen
Get task recommendation on the screen
Choose one task on the interface
Get to know the particular area and plant beds ID
The interface shows tasks requiring different fitness levels
Show map of the garden
Show how to access the tools
Design the map of the garden
Divide the area and give plant beds IDs
Print the instruction
Take the tools
Carry out the task
Complete the task
Chat with families
Chat and assist other garden participants
Put the tools back
Wash hands
Get a feedback/ reward
Leave a message to other participants
Give the feedback after completing the task
give the preference of next task
Leave the garden
OUR TARGET USER Steve lives alone in the Govan area of Glasgow. He was a member of the community football club. Although he is 75 years old, he still partcipates in community activities. However, he had a heart attack and angina six months ago. After a big operation, he has to stay at home more often. His elder daughter lives in Stirling, so she canĘźt visit him very often. Without his daughter to accompany him, he feels bored at home. What is worse, he learned that he would no longer be able to play football and was advised not to go fishing, especially in cold or wet weather. Besides this, he has also
Healthcare professionals offer advice
ONSTAGE CONTACT ACTIONS
Park
Sign plant beds using ID system (i.e. A1, A2, A3)
BACKSTAGE CONTACT ACTIONS
been advised to stop drinking which is how he usually socialises. Those unexpected limitations knocked him very severely. He was instructed to take a gentle walk for recovery, but he misses chatting with his friends at the pub, and still wants to do something for others. He is gradually losing the confidence to recover to regular fitness and life.
COME NEXT TIME
PHYSICAL EVIDENCE
CUSTOMER ACTIONS
BACKGROUND INFORMATION
BEFORE GOING TO THE GARDEN
SUPPORT PROCESS
Brief park maintenance on their roles
Ensure the garden is safe and has first aid kit
Ensure park maintenance are trained in first aid
Park maintenance talk to healthcare providers to discuss suitable tasks
Install garden sensors (i.e. to detect sunlight or soil ph)
Test garden accessibility
Prepare gardening tools
Database
Install tablet for participants
Regular maintenance
Ensure tools are in good condition
Prepare a sink in the garden
Park maintenance formulate the feedback mechanism
Ask for the preference task from user
Send/ta ke a plant to the ward
Add the options from users's preferences
Add the options from users's preferences
Agree to donate a plant in the recovery ward
Prototype
User Flow
The core behaviours in the service blueprint such as suggested gardening tasks recommended by healthcare professionals and selecting tasks and knowing the personal and societal benefits are served through the terminal in the garden. Therefore, we decided to design a digital interactive prototype to represent our primary service solution. Below are the key screens required to travel through the critical path for Steve https://www.figma.com/proto/eUxAKvJyqK6zHb7Y8RzgBt/Garden-interactive-system?node-id=90%3A0
*Requires an internet connection B
C
A
D
R:163 G:208 B:91 R:37
G:108 B:52
R:196 G:196 B:196 R:245 G:245 B:245
1. Steve had a heart attack so he has been limiting his exercises. He misses chatting with friends and feeling able to participate.
2. His doctor said that he had to slowly improve his fitness and mentioned an open garden nearby.
3. Steve goes to Greenspace and has a rest in the garden. He likes it here.
Three weeks later...
6. Steve takes the watering tool and watering the flower in his particular area. Families walk through as he and they say hello. Steve really likes this feeling and comes here often.
7. After completing the task, Steve puts the watering tool back and leaves the Greenspace. But he decides to come back here again.
8. Three weeks later... The plants flourish in the Greenspace.
See more details of the project and video: www.elainelinart.com
4. The public gardening service system would recommend some tasks to him, and Steve can choose one base on his physical condition or what does he want to improve.
5. Steve chooses the task of watering flowers and gets to know the particular area and plant bed ID. And Steve can print the instruction about the task.
Three weeks later...
9. Three weeks later... Steve feels confident and more able to do household tasks.
10. The courier company received donated parcel plants from Greenspace. The local communities collect lots of parcel from the Greenspace, and assign them to residents.
Business Model 1.KEY PARTNERS
Professional Partners Healthcare professionals (GP, experts of British Heart Foundation, etc.); Gardening team; Park and garden planning team; Park maintenance staff Publicity Partners Community council Local community Relevant accociations ( e.g. Green Gyms, Roar, etc.)
2.KEY ACTIVITIES
Find the park which is suitable for building this garden for the elderly; Build the garden ( Plants, Tools, Technologies, etc.); Design gardening tasks with healthcare professionals and gardening teams; Assessment of the safety and feasibility; Engage older people and others through planting to exercise; Get in touch with the hospital and deal with the plant donating
6.KEY RESOURCES
4.CUSTOMER RELATIONSHIPS
3.VALUE PROPOSITIONS Values of Gardening and Walking Activities
Support Relationships Park visitors and park maintenance staff;
Help independent people with heart conditions to improve their health socially;
Park visitors and healthcare professionals; Park visitors and peers in the ward
Offer an opportunity for a healthy, fun routine; Cater to a large spectrum of ability; Ease the daily recovery exercise for the elderly independent people; Promote societal health and wellbeing
Co-operation Relationships Park visitors (elderly independent people with heart conditions and other visitors); Park maintenance staff and healthcare professionals
Values of Gardening Tasks on Screen
7.CHANNELS
5.CUSTOMER SEGMENTS Target User Elderly Independent people with heart conditions; Park visitors End Users Elderly Independent people with heart conditions;
Delivery man Sensors suppliers Engage Partners Families of independent elderly people with a heart condition
Space Resources A community park or garden with accessible water resource Physical Resources Gardening components ( plants, seeds, pots, gardening tools, etc); Cleaning stuff; Touchscreen; Garden sensors
Help the elderly independent people to recover their fitness level
Object Channels Signages in the park Voluntary Activities Channels
Values of the Open Garden Space Within walking distance for locals;
Social media;
Create a social friendly ambient for both people in mental and physical issues
Relevant associations
Community Council;
Communication Channels
design, citizenship design, and product design engineering. We devote ourselves to improve peopleĘźs life with innovative research and design.
Family members of the elderly Independent people with heart conditions; Peers in the ward Stakeholders Park maintenance staff;
The name of "calaband" could express our desire to collaborate interdisciplinary and support the senior generation with poor heart health in Europe. It combines the words calabash and band. In China, calabash is a
Healthcare professionals; Delivery man
plant that could represent health, a long life, and care for each other. An animation uses a calabash to metaphor seven brothers, and they unity each other to protect their grandfather, which could correspond to the critical
Suggestion from healthcare professionals; Daily communications
8.COSTS
We are the master students at the Glasgow School of Art, majored in service
Park visitors;
Build on existing strengths; Service Partners
About "Calaband"
9.REVENUES
notion of our project, supporting the elderly independent people. Even though people in a band play different instruments and have different roles, they could collaborate to create unique works. Therefore, calaband combines
Purchase and maintenance of gardening components and tools;
Public grants aimed at preventative healthcare methods;
Installation costs;
Potential for a small market to sell produce;
Staff training;
Installation fee for those that wish to use the service;
Database management
Cooperation with heart health charities
the meaning of care and collaboration.