Healer

Case study

PHILIPS

Healer

2020 Studnet Service Design Challenge

Support the independent elderly people with a heart condition How can we improve the heart health of people in Europe that are ʻinvisibleʼ, neglected, underserved, forgotten or overlooked?

Introduction This challenge is a five months project initiated

by Philips Experience Design and co-organised with SERVICE DESIGN DAYS, in partnership with IBM and the Ellen MacArthur Foundation (EMF).

Based on design frameworks such as ʻcocreate

by Philips Experience Designʼ, ʻthe double diamondʼ, ʻdesign thinkingʼ and 'Enterprise Design Thinking by IBM',our group proposed a design solution to providing better emotional support for the independent elderly people with a heart condition.

MyRole User research,Analysis,Ideation,User test,Video

Deliverables Research flow,Engagement tool,Blue Print,High fedility Prototype,Storyboard,Business model,Video

5 months/Jan-May.2020 Group Project

Background

Main causes of coronary heart disease and heart attack

Heart health problems of isolated Elder People in Scotland

The main riskfactors to coronary heart disease and heart attack could involve other diseases (e.g. high blood pressure,high cholesterol and diabetes), lifestyle(e.g. smoking, physical inactivity) and emotional factors (e.g. stressand mental health).

Consideringthe heart health forisolated elderpeople, we may could thinkabout emotional factors more. For elder people, lonelinesscould be the main problem to effect their heart health. Firstly,studyshowsbeing lonely could have a significant and lastingnegative effect on blood pressure13.Secondly, it also associated with depression and anxiety, 24% of adults aged 65+feel depressed and 16% feel anxious as a result of loneliness14.For those elder people who have survived a heart attack, some of them may find theyĘźre more aware of sensationsintheirbody, itcan lead to anxiety and fearof that somethingiswrong with the personĘźs heart. The problem can be made worse if a person then startsto avoid thingsbecause of thisfear, or spends a lot of time checking and focusing on their body15.

High blood pressure is the leading riskfactor (50%) for heart and circulatory disease in Scotland, and 31% adults in Scotland have high blood pressure8.

Recent statisticsofcardiovascular disease in Scotland Based on statisticsfromBritishHeart Foundation in January 2020,inScotland, the number of people dying from cardiovascular disease is 17,000,while the estimated number of people living with cardiovascular disease is 720,0001.In Glasgow City, the number is 75,000(10.7%) 2. Treating and preventing cardiovascular disease isa national clinical priorityforScotland.

Smoking

Right now, among the various types of cardiovascular disease, coronary heart disease isthe most common one, which is the leading cause of heart attacks3. Although there has been a steady downward trend in death from that since 2008, there are stillaround 230,0004.Scottish people suffering from it.

Age distributionofprevalence coronary heart disease According to the ScottishHealth Survey 2017,the prevalence of any cardiovascular disease in the ages of 65 and over is 73.1%, while the prevalence of coronary heart disease in the same age group is43.6%,both of the percentage are much higher than the other age ranges7.

Therefore,we thinkthe heart health of elder people ( 65years old and over) required attention.

80% 73.1%

60%

40%

20% 19.7% 10.5%

0%

18-34years

7.2%

35-44years

10%

45-54years

55-64years

65 years and over

Physical inactivity

Alcohol

Blood pressure

Cholesterol

Obesity

Diabetes

Mental health

Depressed

24%

16%

Anxious

Current situationof (isolated) elder people in Scotland

Based on our firstround desk research, we found that around 135,000people alive in Scotland today have survived a heart attack5, an absolute increase in sudden cardiac death riskof 2.5% within30days of a heart attack and in each year thereafter6.Which means, recurrentheart attack may need to be paid more attentionsto.

2017Prevalence of selected cardiovascularconditions by age group in Scotland

Diet

Research & Discover

Care Providersforisolated elder people

Scotland's population is ageing. The latest estimate of Scotland's population (on 30 June 2018) is5,438,100,with 19% of older age groups( 65 and over). The increase in elder population has been much higher than younger age groups over the last 20 years9. The increase of the 65-74age group is28% whereas the population of younger adult aged 16-24hasraised only 3%10. Most of those elder people tend to be live in more rural council areas, such as Dumfries and Galloway, Argyll and Bute, Nah-Eileanan Siar and South Ayrshire11.Theseareas also represent some of the areas with the lowest proportion of people aged 16 to 64 due to the internal migration. Thus,more and more elder people may live alone because of widowhood, children moving away from home and moving to a new area.

Elder people are particularly vulnerable for loneliness and social isolation, especially those who lived alone. In Scotland, It isestimated that among those aged over 65, between 5% and 16% report loneliness and 12% feel isolated, 200,000willgo half a week without a visitor call from anyone12. And in thisresearch, 42% of older people live alone.

Isolated elder people may need cares from community , society and carers, which could include help/ care at home. Thiscan include respite care, community alarms, telecare, day care and so on. A carer isanyone who cares, unpaid, for a friend or family member who due to illness,disability,a mental health problem or an addiction cannot cope without theirsupport.It could be divided based on ages( youngerchildren, youngeradults and older adults) and on skills(professionaland voluntary).Based on ScottishHealth Survey in 2018,the prevalence of unpaid care varied significantly by age, increasing from 8% among those aged 16-24to23% among those aged 45-54followedby a decrease to 12% of those aged 75 and over16.

Caring work may make carers physically exhuaseted. The largest proportion of carers spent up to 19hoursper week providing unpaid care in 2017/18(32%up to 4 hoursand 34% 5-19hoursper week)17.

Hoursspent per week by carers

Caring prevalence by age in 2018

4% Varies

30%

15% 50 or more hours

20%

18.3%

Number of people (age 60and over)

5% 35-49hours

10% 8%

1998

2018

32% Up to 4 hours

28%

0%

4%

Younger children 4-15years

younger adults 16-24years

older adults 25 years and over

10% 20-34hours

34% 5-19hours

Design Brief Research Methods

Brainstorm

Attachement

Target Users Expert Interview

How might we

Explore the target user

Current Situations(Potential Risks/Problems) of Care Providers

1,3,4,5,8,15.

For isolated elder people, they may have a strongerconnection to theircarerstheoretically. It may influence both carers and isolated elder people without enough support for carers. However, from the survey data, advice and information, a personal assistant, support worker, community nurse, home help, short breaks, or respite, practical support ,counselling or emotional support were received by 6% or lessof all carers.

Expert Interview Outline

Desk Reserch Brainstorm Secondary Research Expert Interview

1. Self-introduction 2. The most impressiveproject related to heart health in your opinions, what isit about? On which kind of stakeholders and target user it focus?

3. What do you think about the second heart attack? Which factors do you think could influence the second heart attack? Which kindsof person are more vulnerable to that? How to prevent that in advance?

4. What do you thinkabout the current product or servicesfor patientswho have the risksof a second heart attack?

5. What do you thinkabout the relationshipbetween emotions and heart health?

6. For elder people in Glasgow or in Scotland, especially for living alone elder group, what do you think about the advantages and disadvantages of the current heart health or nursingsystem ( including both products and services)?

Angela Bruce

ProfessorLisNeubeck

Research Associate The Innovation School The Glasgow School of Art

PhD, BA (Hons), RN, FESC Head of CardiovascularHealth School of Health and Social Care

Based on the previous research, we listed several possible directions using “HMW” method.

After discussionand vote, we decided “How might we help care providers to reduce the recurrent heart attack riskof isolated elder people?”

And for carers aged 4-15(younger child carers), they may have to face the risksofbullying from school, dropping out of school due to lack of support from teachers of school18.

Support received by carers

BritishHeart Foundation. “ BHF Statistics Factsheet-Scotland”. BritishHeart Foundation official website. January. 2020:https://www.bhf.org.uk/what-we-do/our-research/heart-statistics/heart-statistics-publications [30 January,2020] 2.

BritishHeartFoundation. “UK Health data visualized-Incidence and prevalence by local authority”. BritishHeart Foundation official website. https://www.bhf.org.uk/what-we-do/our-research/heart-and-circulatory-diseases-in-numbers/incidence-and-prevalence-incidence-by-local-author ity [30 January,2020]

6.

Receive no help or support

69%

Short breaks or respite

4%

Advice and information

6%

Practical support

4%

Counselling or emotional support

3%

Trainingand learning

1%

Advocacy services

Robynne Boyd. “Elevated Death RiskAfterHeart Attack”. WebMD. 4 November.2008:https://www.webmd.com/heart-disease/heart-failure/news/20081104/elevated-death-risk-after-heart-attack#1 [30 January,2020]

7.

BritishHeart Foundation. ” Heart and Circulatory Disease Statistics 2019”.British Heart Foundation. BHF in collaboration with the Instituteof Applied Health Research at the Universityof Birmingham. September. 2019:https://www.bhf.org.uk/statistics [29 January,2020]

1%

Personal assistant / support worker / community nurse / home help

5%

Help fromteachers at school

0%

Social activities and support

0%

Other

1%

9-11.

National Records of Scotland. “ Mid-Year Population EstimatesScotland, Mid-2018”.National Records of Scotland official website. National Statistics.25 April.

2019:https://www.nrscotland.gov.uk/files/statistics/population-estimates/mid-18/mid-year-pop-est-18-pub.pdf [30 January,2020]

12,14.

Intoduced her project, Atrial Fibrillation, mapping experience of AF screening in secindary care following stroke. (10 professional interviewees, 2 weeks research time)

Mental problems are highly related to the heart attack.

Depression could make people less likely to do exercise, but only exercise has been trained by the benefit and improve the outcomes of people who have mental health problems.

WRVS. “Lonelinessamongst older people and the impact of family connections”. Royal Voluntary Service official website. https://www.royalvoluntaryservice.org.uk/Uploads/Documents/How_we_help/loneliness-amongst-older-people-and-the-impact-of-family-co nnections.pdf [26 January, 2020]

Therefore,we want to choose these care providers as our target users.

Adult Family Members

13.

Unregular Heart rythm will mainly related to body temperature, physiAbout 50% of patients who are put cal exercises,sleeping habit on long term medication or not Some interviewees will shame on taking it properly one year. wearing insepect devices and donʼt want to tell others.

Social Care InstitutionforExcellence. “At a glance 60:Preventing lonelinessand social isolationamong older people”. SCIE Home Page. May 2012:https://www.scie.org.uk/publications/ataglance/ataglance60.asp [26 January, 2020]

Younger Voluntary Carers

ProfessionalCarers 16 -18.

NHS. ” The Scottish Health Survey 2018main report” A National Statistics publication. 24 September. 2019:https://www.gov.scot/publications/scottish-health-survey-2018-summary-key-findings/[29January,2020]

Animal Care Provider

Target User

End User

Research Process

Interview

Personas

Relationship Map

Theme Exploration(First round) Staring from the series insights related to the elderly, isolated people with a heart condition, we voted the most interested one, gradually losing self-confidence to things they used to do. And combined the key features of the persona, Steve, and 'How Might We' method, we explored and determined the general theme, how might we reduce isolated elderly patient's anxiety and depression when they can't do sports they used to do.

HOW MIGHT WE...

NAME: Steve AGE: 75 HEALTH SITUATION: Angina & Heart attack HOBBY: Football, Fishing

Frame & Define Frame&Define

Living alone

Lose confidence Sensitive to cold

Like playing football

Not allowed to go fishing frequently due to the cold weather when he was diagnosed with heart disease

Distance and communication

Drink alchole

Drink amount had to be restricted

Balancing roles

Attend to the poetry workshop

Not sure whether they can do their hobbies as good as before

Go Grocery & community center

A nursing worker come to Steve's home every three days, for checking his medicine and physical condition

Two daughters live in other cities

Problems around anxiety

Reduce isolated elderly people's anxiety & depression when they can't do sports they used to do?

Stubborn

Problem Insight Considering the premise of missing out do sports they used to do. With two in-depth interviews with a vitality program coach and an occupational therapist, we figured out a general recovery process of Steve, including three phases, behaviors, and carers in different stages, as well as both his positive and negative thoughts.

Design Process Theme Exploration (1st Round)

Problems Insight

Theme Exploration (2nd Round)

Opportunity Defination

SITUATION & SITES

Sensitive to cold weather Relationship Map HMW make the isolated elderly patient feeling they can control themselves ?

Isolation Loss of Personal Control

Gradually to lose selfconfidence to things they used to do

Worry about no longer valuable to society

Can‘t be aware of the progress

Financial Situation Confusion

User Journey Map; In-Depth Interview ( Vitality Coach, Occupational Therapist); Empathy Thinking Analysis

How Might We; Issues Priority Grid

DIAGNOSIS & TREATMENT

HMW makes the isolated elderly people with a heart condition still aware of their self-value during the treatment and recovery ?

What if we could use an appealing way to change the stereotype of their thinking of exercise ?

At home

Doing daily walking ACTION

TREATMENT & RECOVERY

In the hospital

What if we make their progress on fitness level more visualized or perceived ?

Self- management Dispreferred Changes

Physical Conditions HMW reduce isolated elderly patient's anxiety & depression when they can't do sports they used to do?

Persona; How Might We

PHRASE

Get medication suggestions

Ask exercise permissions for doctors

What If

Professional carers

Get remind of not fishing from daughter

Get recommendation of recovery exercise from doctors Search leaflets for the exercises class

Nursing Worker /

FOLLOW-UP MAINTAINANCE

Before recovery regime

During the recovery regime

Go back to home Provide personal medical records

Provide personal underlined health conditions

Get the suitable exercise plan

Participate in the recovery regime

Chat with others during break time

Get service from the occupation therapist

Subsequent clinic at hospital

Released for maintaining daily recovery at home

Give feedback to recovery coach

Get evaluation from the coach

Attend other sports center

Continue the regime with coach

Get permission to do other sports

Subsequent clinic at hospital

Get sports recommendation from clinic staff

Choose suitable physical activity based on own preference

Professional carers (Doctors / Nurses) / Patients with the same disease / Family members / Friends

"It made me feel down when I learnt that I would no longer be able to play football" Worry about no longer valuable to society

Nursing Worker / Family members / Friends / Insurance staff

Professional coach in the gym

"I get out of breath very easily and very quickly even when l do some simple daily exercise"

NEGATIVE THOUGHTS

"Have to remind myself the risk of recurrent " "I now feel I have to start all over again with my recovery but I don't know how"

"It's a little bit embarrassed to do this at beginning "

"I can not insist in doing exercises"

"I don't want to do the therapy due to the sore"

Professional carers (Doctors/ Nurses/OT) / Physical activities stuff

"I' still don't know recovery to my previous fitness level"

"I should be careful and aviod the risks" Self-management

"When I saw my friends take part in sport activity but i couldn't, I was so envious of him."

"I feel a little isolated to stay at home" "How much safer could I be to go to the regime?"

"It also makes me a little annoying that I have to limited to go fishing"

"Not sure whether I can get back to my previous fitness level"

Patients with same fitness level / Professional coach in the gym / Professional carers (Doctors/ Nurses/OT) / Family members

Self-management

" I had concerns about overdoing it, pushing too hard, having a relapse, doing more harm than good" Dispreferred changing / Canʼt be aware of the progress

"I don't understand why these recovery exercise will be helpful"

Self-management

"I will feel frustrated if I can't do a basic action " "I hope I can participated into the sports center soon as before " Dispreferred changing

"How can I keep my fitness tolerance ?"

"It will be better if i can get some rewards and certification"

Canʼt be aware of the progress

"I hope the setting of class can be more diversed "

"How do I maintain my regained fitness level and improve on that to get back to where I was" Self-management

"Who would be there to help me when I participate the other physical activities?"

We interpreted those negative thoughts regarding fear of out of control to ʻHow Might We ʻquestions and plotted them to the chart of ʻIssues Priority Grids ʻto consider their priorities and short and long term feasibility. Our final design theme is how we might help the elderly, isolated people with a heart condition, recognize their value during treatment and recovery.

"I had never been a member of a fitness centre or health club; they never appealed" "Sometimes I feel that I can't do anything"

Worry about no longer valuable to society

"I want to prove l still have the ability to do the things"

Worry about no longer valuable to society

"Which recovery regime is more suitable for my condition?"

"I don't know my improved fitness level can bring me back to competitive sports " "Can I do this sports based on my own pace? "

"There were days when no progress was made or even a shorter distance than the day before, this was disappointing"

Canʼt be aware of the progress

" I really miss my previous fitness level "

Worry about no longer valuable to society

Worry about no longer valuable to society

"HMW make the isolated elderly people feel safe to engage in the recovery regime? "

"HMW make the isolated elderly people can enjoy the recovery regime? "

His negative thoughts are the starting points for us to find proper specific design theme and opportunities. We categorized and analyzed them, and find a loss of personal control in his life is a typical one during the whole process. And to explore further, such a mindset could be caused by four reasons, a sense of being no longer valuable to society, self-management, unexpected changes, and canʼt aware of the progress.

What if we could use an appealing way to change the stereotype of their thinking of exercise ?

HMW simulate the motivation of isolated elderly people to join in the recovery activities?

"HMW make him aware his progress clearly during the recovery?"

"HMW encourage them a better self-management during the recovery?"

What if we make their progress on fitness level more visualized or perceived?

"HMW reduce the sense of frustration when he can't achieve his goal?"

"HMW help elderly, isolated people with a heart condition recognise their value during treatment and recovery? "

"HMW provide the emotion support when he feels down during the recovery regime?"

Recovery combined with daily life

Self Exploration

What if we combine the rehab exercise with their daily routine? ( Like will get reward from neighbors or grocery staff)

What if make those isolated elder patients can be a 'tutor' or 'speaker' or 'DJ' ?

Family members engagement

Assistance

What if their family members can witness and stimulate progress of the isolated elderly people ?

What if we could create a platform for him and other patients with same fitness level to encourage each other?

This theme inspired us to ideate six main aspects of opportunities. We selected the top two what- if opportunities worth being explored further.

What if we make their progress on fitness level more visualized and perceived?

Long-Term Goal

*Loss of personal control in life & Reasons

Innovative activities

Perceived progress

"I had concerned about having a relapse" "Would they know my particular needs and limitations? "

Opportunity Definition

Theme Exploration(Second round)

High Priority

INVOLVED CARERS

What if we could use an appealing way to change the stereotype of their thinking of exercise?

Ideate & Develop

Offer an opportunity for a healthy, fun routine

OUR FOCUS AREA&OPPOTUNITIES

Build on existing strengths Show their social value to the community

We aim to support the elderly independent people with heart conditions in recognizing their recovery progress and the value of his contribution.

Give positive feedback for their recovery progress Social attractions

CONCEPT DESCRIPTION

Promote societal health and wellbeing

Greenspace is a connected, accessible gardening service designed to help people recover from poor heart health.

Sensors in the garden provide metrics to suggest tasks recommended by healthcare professionals that gently improve fitness. People who have suffered from poor health are the stewards of the garden.

By engaging with nature, making friends, and encouraging exercise, Greenspace offers the opportunity to improve individual and societal well-being.

Service Blueprint STAGES

According to the Scottish Health Survey 2017, the prevalence of any cardiovascular disease in the ages of over 65 is 73.1%. For those approximately 135,000 people in Scotland have experienced a heart attack, they need to keep exercising to help their recovery and prevent a recurrent heart attack.

However, for those elderly independent people who have survived a heart attack, some of them may have to face the mental challenges of anxiety, fear, and a loss of confidence. These emotional issues could lead to a lack of motivation for exercise.

ENTER THE GARDEN

LEAVE THE GARDEN

IN THE GARDEN

Pass by a local garden

Visit Doctor for health check up

Walk through the garden/ have a rest

Start to use the screen

Get task recommendation on the screen

Choose one task on the interface

Get to know the particular area and plant beds ID

The interface shows tasks requiring different fitness levels

Show map of the garden

Show how to access the tools

Design the map of the garden

Divide the area and give plant beds IDs

Print the instruction

Take the tools

Carry out the task

Complete the task

Chat with families

Chat and assist other garden participants

Put the tools back

Wash hands

Get a feedback/ reward

Leave a message to other participants

Give the feedback after completing the task

give the preference of next task

Leave the garden

OUR TARGET USER Steve lives alone in the Govan area of Glasgow. He was a member of the community football club. Although he is 75 years old, he still partcipates in community activities.

However, he had a heart attack and angina six months ago. After a big operation, he has to stay at home more often. His elder daughter lives in Stirling, so she canĘźt visit him very often.

Without his daughter to accompany him, he feels bored at home. What is worse, he learned that he would no longer be able to play football and was advised not to go fishing, especially in cold or wet weather. Besides this, he has also

Healthcare professionals offer advice

ONSTAGE CONTACT ACTIONS

Park

Sign plant beds using ID system (i.e. A1, A2, A3)

BACKSTAGE CONTACT ACTIONS

been advised to stop drinking which is how he usually socialises. Those unexpected limitations knocked him very severely. He was instructed to take a gentle walk for recovery, but he misses chatting with his friends at the pub, and still wants to do something for others. He is gradually losing the confidence to recover to regular fitness and life.

COME NEXT TIME

PHYSICAL EVIDENCE

CUSTOMER ACTIONS

BACKGROUND INFORMATION

BEFORE GOING TO THE GARDEN

SUPPORT PROCESS

Brief park maintenance on their roles

Ensure the garden is safe and has first aid kit

Ensure park maintenance are trained in first aid

Park maintenance talk to healthcare providers to discuss suitable tasks

Install garden sensors (i.e. to detect sunlight or soil ph)

Test garden accessibility

Prepare gardening tools

Database

Install tablet for participants

Regular maintenance

Ensure tools are in good condition

Prepare a sink in the garden

Park maintenance formulate the feedback mechanism

Ask for the preference task from user

Send/ta ke a plant to the ward

Add the options from users's preferences

Add the options from users's preferences

Agree to donate a plant in the recovery ward

Prototype

User Flow

The core behaviours in the service blueprint such as suggested gardening tasks recommended by healthcare professionals and selecting tasks and knowing the personal and societal benefits are served through the terminal in the garden. Therefore, we decided to design a digital interactive prototype to represent our primary service solution.

Below are the key screens required to travel through the critical path for Steve https://www.figma.com/proto/eUxAKvJyqK6zHb7Y8RzgBt/Garden-interactive-system?node-id=90%3A0

*Requires an internet connection B

C

A

D

R:163 G:208 B:91 R:37

G:108 B:52

R:196 G:196 B:196 R:245 G:245 B:245

1. Steve had a heart attack so he has been limiting his exercises. He misses chatting with friends and feeling able to participate.

2. His doctor said that he had to slowly improve his fitness and mentioned an open garden nearby.

3. Steve goes to Greenspace and has a rest in the garden. He likes it here.

Three weeks later...

6. Steve takes the watering tool and watering the flower in his particular area. Families walk through as he and they say hello. Steve really likes this feeling and comes here often.

7. After completing the task, Steve puts the watering tool back and leaves the Greenspace. But he decides to come back here again.

8. Three weeks later... The plants flourish in the Greenspace.

See more details of the project and video: www.elainelinart.com

4. The public gardening service system would recommend some tasks to him, and Steve can choose one base on his physical condition or what does he want to improve.

5. Steve chooses the task of watering flowers and gets to know the particular area and plant bed ID. And Steve can print the instruction about the task.

Three weeks later...

9. Three weeks later... Steve feels confident and more able to do household tasks.

10. The courier company received donated parcel plants from Greenspace. The local communities collect lots of parcel from the Greenspace, and assign them to residents.

Business Model 1.KEY PARTNERS

Professional Partners Healthcare professionals (GP, experts of British Heart Foundation, etc.); Gardening team; Park and garden planning team; Park maintenance staff Publicity Partners Community council Local community Relevant accociations ( e.g. Green Gyms, Roar, etc.)

2.KEY ACTIVITIES

Find the park which is suitable for building this garden for the elderly; Build the garden ( Plants, Tools, Technologies, etc.); Design gardening tasks with healthcare professionals and gardening teams; Assessment of the safety and feasibility; Engage older people and others through planting to exercise; Get in touch with the hospital and deal with the plant donating

6.KEY RESOURCES

4.CUSTOMER RELATIONSHIPS

3.VALUE PROPOSITIONS Values of Gardening and Walking Activities

Support Relationships Park visitors and park maintenance staff;

Help independent people with heart conditions to improve their health socially;

Park visitors and healthcare professionals; Park visitors and peers in the ward

Offer an opportunity for a healthy, fun routine; Cater to a large spectrum of ability; Ease the daily recovery exercise for the elderly independent people; Promote societal health and wellbeing

Co-operation Relationships Park visitors (elderly independent people with heart conditions and other visitors); Park maintenance staff and healthcare professionals

Values of Gardening Tasks on Screen

7.CHANNELS

5.CUSTOMER SEGMENTS Target User Elderly Independent people with heart conditions; Park visitors End Users Elderly Independent people with heart conditions;

Delivery man Sensors suppliers Engage Partners Families of independent elderly people with a heart condition

Space Resources A community park or garden with accessible water resource Physical Resources Gardening components ( plants, seeds, pots, gardening tools, etc); Cleaning stuff; Touchscreen; Garden sensors

Help the elderly independent people to recover their fitness level

Object Channels Signages in the park Voluntary Activities Channels

Values of the Open Garden Space Within walking distance for locals;

Social media;

Create a social friendly ambient for both people in mental and physical issues

Relevant associations

Community Council;

Communication Channels

design, citizenship design, and product design engineering. We devote ourselves to improve peopleĘźs life with innovative research and design.

Family members of the elderly Independent people with heart conditions; Peers in the ward Stakeholders Park maintenance staff;

The name of "calaband" could express our desire to collaborate interdisciplinary and support the senior generation with poor heart health in Europe. It combines the words calabash and band. In China, calabash is a

Healthcare professionals; Delivery man

plant that could represent health, a long life, and care for each other. An animation uses a calabash to metaphor seven brothers, and they unity each other to protect their grandfather, which could correspond to the critical

Suggestion from healthcare professionals; Daily communications

8.COSTS

We are the master students at the Glasgow School of Art, majored in service

Park visitors;

Build on existing strengths; Service Partners

About "Calaband"

9.REVENUES

notion of our project, supporting the elderly independent people. Even though people in a band play different instruments and have different roles, they could collaborate to create unique works. Therefore, calaband combines

Purchase and maintenance of gardening components and tools;

Public grants aimed at preventative healthcare methods;

Installation costs;

Potential for a small market to sell produce;

Staff training;

Installation fee for those that wish to use the service;

Database management

Cooperation with heart health charities

the meaning of care and collaboration.