Mastering - Service by ELI Publishing

Focus on

ESP

Catrin Elen Morris

with Alison Smith

MASTERING SERVICE

‘A recipe has no soul. You as the cook must bring soul to the recipe.’ Thomas Keller

contents UNITS

SECTION A

the world of catering

1 2 3 4 5 6

THEORY

the catering industry

• • • •

The world of hospitality Commercial and welfare catering Types of restaurants Famous food outlet chains

marketing and promotion

• • • •

Business image Customer profiling Marketing strategies The effects of the Internet on the catering industry

food stores and supplies

• Sourcing suppliers • Different kinds of suppliers • Storing food

menu planning

• What’s in a menu? • Menu formats • Types of menu

• Breakfast, lunch and dinner menus • Buffet menus

diet and nutrition

• • • •

Healthy eating The Mediterranean diet Other types of diet Alternative diets

• Religious dietary choices • Teen and sport diets VIDEO • Special diets for food allergies and intolerances

safety procedures

• • • •

Food safety and food quality HACCP HACCP principles Food contamination

• Risks and preventive measures • Food preservation • Workplace safety

p. 10

p. 28

p. 46

p. 62

p. 78

p. 94

SECTION A – TEST YOUR COMPETENCES

SECTION B

service

7 8 9

• The restaurant: location and layout • Services and facilities • The rating system

p. 108 ' The Secret Of TV Cookery Shows '

in the restaurant

• The service brigade • The waiter’s uniform • Mise en place and clearing front of house

the art of service

• • • • •

banqueting and feasts

• What’s banqueting? • The banqueting manager • Event management -- The technical phase -- The operational phase

p. 112

p. 124

p. 146

Types of service VIDEO Flambé and flamed dishes Filleting and carving Serving wine VIDEO The different phases of service

• The dining room • Service equipment • Table setting

LAB

PHRASEOLOGY

GRAMMAR

• Starting your business

• Talking about a restaurant

• The catering industry

INVALSI TRAINING • Reading B1 ‘Pizza Hut Hires Robot Waiters’ • Listening B1 ‘At the Restaurant’

• Promoting your business -- Promotional leaflets / emails / videos

• Writing promotional texts • Presenting a business VIDEO • Complaining and responding • Creating your website and social media page to complaints • Online complaints and reviews

• Marketing and promotion

• Searching for suppliers • Ordering food from suppliers -- Placing and checking orders -- Cancelling orders • Making complaints to suppliers

• Asking for and giving information about suppliers • Placing and checking orders • Cancelling orders • Making complaints

• Food stores and supplies

• Understanding and designing menus • Explaining menus to customers

• Talking about menus • Explaining dishes

• Menu planning

• Reading B1 ‘Cookbook Ghostwriters’ • Listening B1 ‘What’s Your Favourite Restaurant?’ • Reading B1 ‘Myths about Organic and GMOs Food’ • Listening B1 ‘Problems with Deliveries in a Restaurant’ • Reading B1 ‘New Trends in Menu Design’ • Listening B1 ‘Odette’s Tasting Menu’

• Getting to know food intolerances MASTERING RECIPES

• Talking about special diets

• Diet and nutrition

VIDEO

• Reading B1 ‘The Slow Food Movement’ • Listening B1 ‘Healthy Eating and Social Media’

• Testing food safety knowledge

• Talking about rules and procedures

• Safety procedures

• Reading B1 ‘The Tetra Pack History’ • Listening B1 ‘An Interview with a Food Health and Safety Expert’

VIDEO ROLE PLAY

Talking about your future career

• Working with the staff

• Talking about duties and responsibilities

• In the restaurant

• Listening B2 ‘Special Settings’ • Listening B2 ‘Fine Dining Service Tips’

• • • • • •

• The art of service

• Reading B2 ‘The World’s Best Waiter Competition’

• Banqueting and feasts

• Listening B2 ‘Curiosities about British State Banquets’ • Listening B2 ‘Wedding Catering Latest Trends’

Taking bookings on the phone Welcoming guests Taking orders VIDEO Communicating orders to the kitchen Handling complaints VIDEO Attending to the bill and the customer’s departure

• Organising an event

Taking and changing bookings Greeting and showing guests to their table Taking orders and making suggestions Communicating orders Complaining and handling complaints Attending to the bill and saying goodbye

• Establishing and making first contact • Coming to an agreement and signing the contract

contents UNITS SECTION B

service

10 11

THEORY

at the bar

• Types of bar • Bar, café and pub staff • Bar equipment and display

• Bar glassware and equipment -- Glasses -- Bar equipment

beverages

• • • •

• Cocktails • Juices, milkshakes and frappés • Hot drinks

p. 158

p. 174

SECTION B – TEST YOUR COMPETENCES

CAREER PATHS DOSSIERS

culture

p. 194

'Aperitivo Cocktails: Italian Style with British Know-How'

p. 196 The waiter – The sommelier – The bartender – The food and beverage manager –

1 2 3 4

REVISION FOR EVERYONE

The catering manag

TOPICS

the united kingdom

• Quick facts • UK political system • A brief history of the UK • Key moments in the 20th and 21st centuries • UK popolation and identity

• British cuisine: traditions and festivities • Traditional British recipes • Typical bars and restaurants in the UK

the united states

• Quick facts • US political system • A brief history of the USA • Key moments in the 20th and 21st centuries • US popolation and identity

• American cuisine: traditions and festivities • Traditional American recipes • Typical bars and restaurants in the USA

english-speaking world

• Canada • South Africa • India • Australia

enogastronomic tour of italy

• Food and wine in north-west Italy • Food and wine in EmiliaRomagna and north-east Italy • Food and wine in Central Italy

p. 210

p. 222

p. 234

p. 242

WRITING AND SPEAKING LAB

Wine Wine appellation Beer Spirits and liqueurs

p. 252

p. 285

GRAMMAR REFERENCE

• Food and wine in Southern Italy and the islands • Most famous Italian food products MADE IN ITALY

p. 256

LAB

PHRASEOLOGY

VOCABULARY

• Welcoming customers at the bar • Serving customers at the bar • Handling complaints at the bar

• Greeting and serving customers • Making suggestions and describing drinks • Complaining and apologising

• At the bar

• Reading B2 ‘Molecular Mixology’

• Suggesting wines

• Describing wines and giving examples

• Beverages

• Reading B2 ‘9 Drinks Named After People’

MASTERING RECIPES

VIDEO ROLE PLAY

VIDEO

INVALSI TRAINING

Greeting a customer at a restaurant

ger – Writing a CV/a personal profile/a covering letter – Preparing for an interview

WORD BANK p. 274

WORD LIST AND CONVERSION CHARTS

p. 278

welcome to MASTERING SERVICE MASTERING SERVICE è un corso di inglese rivolto agli studenti degli Istituti Professionali, indirizzo “Enogastronomia e ospitalità alberghiera” (articolazione “Servizi di sala e di vendita”). The Catering Industry

Il volume si articola in 11 unità suddivise in 4 sezioni principali, organizzate in questo modo:

theory Flipped classroom

Types of restaurants

Brasseries or bistros

Ethnic foods are foods that are regarded as unique to a particular cultural group, ethnic group, religion, nation or heritage.

These French-style restaurants are common in the UK nowadays. They and are similar to an Italian ‘trattoria’ food tend to serve a limited menu of all day, at reasonable prices.

These are popular and economical places to eat in the UK. They are restaurants in pubs, offering a wide range of simple, tasty meals prepared quickly.

Before the lesson, go to the and learn about the types of restaurants.

are prepared and served to customers Restaurants are places where meals different forms of restaurants. sitting at tables. There are many

Ethnic restaurants

Gastropubs

settoriali, spesso organizzati in paragrafi, mappe e tabelle per facilitare la comprensione. • Attività per lo sviluppo delle abilità linguistiche, articoli e video autentici, proposte di attività per la classe capovolta e compiti di realtà.

food, These serve particular types of such as vegetarian, seafood or steaks, or use particular cooking techniques, like barbecue or smokehouse.

GET STARTED

READING COMPREHENSION

• chef and trainee chef

Style and ambience • It’s big/small/modern/traditional/formal/informal/budget/midrange/high-end. • There are bold primary colours and very little decoration/subtle harmonious colours and attractive pictures on the walls. • There are bright lights and fast-paced music. / There is soft lighting and soothing background music. • The furniture is practical and synthetic/elegant and comfortable. • The decor is sophisticated. • The atmosphere is relaxed/intimate.

Other details Facilities

• The menu is set/changes every day/week/month. • The restaurant has … Michelin stars/AA rosettes/is listed in the… • They are open every day/Monday to Friday/12-3 and 6-12.

• There are cloakroom/toilet/bar/outdoor dining facilities. • There is a waiting area/a bar area/a parking area/a dining room. • You can make cash/card/contactless and digital payments.

restaurants – first restaurant – fast-food restaurants – fine dining coffee houses – family dining restaurants public eateries – themed restaurants overnight inns – street sellers and

1 street sellers/public eateries Where: Ancient Greece, Rome and China When: 300 BC-500 AD

3 _______________ Where: __________ When: __________

5 _______________ Where: __________ When: __________

7 _______________ Where: __________ When: __________

opinion, which are the most

these sentences are T (true) or F (false).

setting. Gourmet restaurants have a formal cooking technique. restaurant can be the type of food or The distinguishing feature of a speciality All franchises are fast-food restaurants. Gastropubs aren’t generally very expensive. at night. Cafeterias and delis aren’t usually open A pop-up restaurant can be anywhere.

• • • • • •

2 _______________ Where: __________ When: __________

• • • • • •

4 _______________ Where: __________ When: __________

6 _______________ Where: __________ When: __________

8 _______________ Where: __________ When: __________

SPEAKING

you go to and why. What kind of and talk about which type of restaurants Look at the pictures on pages 14-15 you like about that type of restaurant? or informal? Is there anything else food do they serve? Is service formal 15

a b c d e f

numerose attività di pratica e comunicazione. • Box di consigli pratici e strategie per lo sviluppo delle

competenze professionali.

Match these questions to the answers. What kind of catering are you interested in? What are the restaurant’s facilities? What do you think of the decor in here? Is it self-service? Is it a set menu? What are their opening hours?

• Tabelle riassuntive della fraseologia presentata seguite da

• Ricette, video con simulazioni di situazioni professionali,

PHRASEOLOGY

GET STARTED

into the correct

Typical bars and restaurants in the UK and the USA, pp. 356, 368

types of restaurant in the box

il lessico in contesto e le principali strutture comunicative.

Location

1 2 3 4 5 6

history of restaurants and put the the missing information. order. Then listen again and complete

1.02 Listen to an expert talking about the

• Dialoghi o esempi di comunicazione scritta che presentano

• The location is central/remote. • It’s in the city centre/countryside.

Service

LAB

Find words and expressions in the conversation for each of the following catergories. Ambience soft lighting, ______________________________________ Restaurant facilities __________________________________________________ Restaurant services __________________________________________________ Types of restaurant __________________________________________________

• The restaurant offers full-service/casual service/family-style service/self-service/delivery/online service/a takeaway service. • You can/can’t book in advance. • Staff make recommendations/explain the dishes/give additional information about the menu/show you to your table/take your coat/mix and serve drinks.

high-end di lusso

1.04 Read and listen to the conversation. What’s the relationship

1 2 3 4 5 6

Talking about a restaurant

Maria Fair point! What about joining a franchise to give you more support initially? Jason I considered that too, but most franchise chains are fast-food or family-style restaurants with too many limitations in terms of set menus, decor, service and facilities. I want more freedom than that. Maria It’s clearly something you’ve thought a lot about, I’m just worried about your lack of business experience. There’s more to managing a restaurant than being a great chef in the kitchen. Jason Yes, of course. That’s why I came to get advice from you. Maria How about becoming executive chef of a hotel restaurant? Have you considered that? Jason Yes, but I haven’t got enough experience to get a job like that and I haven’t got the reputation of a celebrity chef to entice the customers in. Maria Which brings us back to the idea of a speciality restaurant, something that would make you stand out from the crowd. Have you got something in mind? Jason Yes, I have as a matter of fact…

• business advisor and chef

Read the texts again and decide if

delis rosticcerie affordable convenienti legacy eredità

What kind of catering is Jason interested in? What ideas does he have about his restaurant’s service and facilities? What sort of training does he have? What experience does he have? Why does he exclude the idea of an ethnic restaurant? What does he object to about franchise or chain restaurants? Where doesn’t he think he could get a job and why? What do they both conclude is the right kind of restaurant for Jason to open?

VOCABULARY

In your types of restaurants on pages 14-15. Look at the names of the different popular restaurants with young people?

LISTENING

Read the conversation on page 22 again and answer these questions.

1 2 3 4 5 6 7 8

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the types of restaurant and the expressions used to talk about a restaurant.

can eat similar dishes These are restaurants where you country, or even across in different restaurants across the the world. They range from fast-food restaurants like McDonald’s to familystyle dining like TGI Fridays to more expensive celebrity chef chains, such as Jamie Oliver’s.

These offer high-quality food and wine, served by skilled professional waiters in a formal setting. They tend to be expensive and you often need to book well in advance.

READING COMPREHENSION

Flipped classroom

One of the latest dining trends, these restaurants open temporarily at outdoor venues such as music festivals or sporting events, in pubs or restaurants or even in people’s 3 homes. They are the legacy of the 1960s and 1970s supper clubs and people like them because they provide inexpensive and exciting new ways to eat out.

recorded USA in the 1930s and 1940s, with the first Supper clubs probably originated in the They were typically decorated with American Supper Club in Beverly Hills, California. to attract passers-by. They offered wholeparticular nautical, exotic or ethnic themes a relaxed cocktails to after dinner entertainment in evening entertainment from pre-dinner food. They were generally situated near atmosphere. And they provided good, home-cooked highways. USA major on or resorts holiday

Franchise or chain restaurants

Gourmet or fine dining restaurants

lab / The Catering Industry

Maria So, you want to start a catering business, Jason. What sort of business do you have in mind? Jason Well, I was thinking of 1high-end commercial catering. Maria Do you mean a fine dining restaurant with full service in a formal dining room? Jason Yes, or maybe a speciality restaurant or a bistro, with more relaxed ambience, informal service, soft lighting and with stylish furniture… Oh and a really comfortable bar and waiting area for customers to hang out before or after their meal. Maria It sounds like you’ve got some very clear ideas… Tell me a bit about your background and about what you’re doing at the moment. Jason I’m a classically trained chef and at the moment I’m running pop-ups… Maria And is it going well? Jason Very well! I’ve got an ethnic theme: Mexican one week, Thai the next and so on… Maria Maybe you should consider opening an ethnic restaurant if the experience is so positive… Jason The problem is… there is too much competition and I’m not an expert in ethnic cuisine.

These include several types of open restaurants that are only usually cold during the day. They serve hot and snacks and drinks, cakes and pastries, at 2affordable prices.

Have some more

• Testi di teoria che affrontano i temi tecnici e

Starting your business

Pop-ups

Speciality restaurants

THEORY

Maria and Jason are talking about ideas for starting a new catering business.

Cafés, cafeterias, 1 delis or coffee houses

Outdoor dining facilities, a bar area and a parking area. Yes, you go to the counter and choose what you want. I like it – it’s attractive, but subtle. 12-12, Tuesday to Sunday. An informal bistro with a limited menu at reasonable prices. Yes, but it changes every week.

proposte di attività per la classe rovesciata e compiti di realtà.

between the two people?

• teacher and catering student

22 23

REVISE VOCABULARY

grammar vocabulary 1 2revise 1

1 2 3 4 5 6

• Attività di sviluppo e

consolidamento del lessico specifico e tecnico dell'unità.

5 ___________________________ businesses include to eat, have fun. (have) dinner in a fancy restaurant Last month I (1) __________ (go) to Paris to visitplaces my aunt. Onedrink, night,stay we and (2) __________ in Montmartre when my aunt (3) __________ (get) a call on her mobile phone and (4) __________ (go) outside to talk. Look at theshe pictures and write(speak) the names the Irestaurant areas. While (5) __________ to herfor friend, (6) __________ (see) a man in a white chef’s uniform who (7) __________ (sign) autographs. It (8) __________ (be) Anthony Bourdain! ‘Excuse me, can I take a photograph with you and me together?’, I (9) __________ (ask). He (10) __________ (say) yes, so I (11) __________ (stop) a waitress who (12) __________ (pass) and (13) __________ (give) my mobile to her. After she (14) __________ (take) the photo, I (15) __________ (wish) Mr Bourdain all the best and I (16) __________ (go) back to my table. Two days later, while I (17) _________ (wait) for my plane to go home, I (18) _________ (hear) the news of Anthony Bourdain’s suicide. I (19) _________ (be) so shocked that I (20) _________ (start) crying in front of all the passengers of my flight.

used to

2 ________________

3 ________________

Forma Combine these words to make new ones. used to + forma base del verbo

4 ________________

COOKBOOK GHOSTWRITERS

Are there writers who are chefs, and chefs who are a writers? Of course there are, but they are the exception. This is why most cookbooks take two or more , but there can be people to create: 1 more people involved. Graphic designers, marketing agents, editors, publishers, photographers. Most of the time, the team on a book requires many different talents and can be expensive.

5 ________________

Uso

A B C D E F G

Choose word that means the same. 2 the Complete these sentences with the affirmative (✔) or negative (✘) form of used to.

franchise A agreement (be)Ba food French C I post D sale 1 I ___________________ blogger when was in my thirties. (✔) delivery A extremely your B service C transfer uniform 2 ___________________ mum ___________________ (work) as a Dwaitress in that famous restaurant on 5th Avenue? canteen A chefs cellar ___________________ B dining (appear) hall kitchen D toilet 3 Famous onC TV some years ago. (✘) welfare4 My wife A ___________________ business B cost D well-being (create) websitesCforspa restaurants before she had our baby. (✔) leisure5 WhereA___________________ food B you free___________________ time C sleep(buy) food D work when you lived in Shanghai? recommend A worry B start our restaurant C introduce advise 6 We ___________________ (advertise) until we hiredDour new chef. (✘)

Write3 theComplete Italian equivalents for these words and expressions. these sentences with the correct tense of the verbs in brackets, Past simple, Past continuous or used to. 1 fine dining _______________ 4 supplier 1 When my father worked in India, he ___________ (eat) a lot of spicy food_______________ but now he just can’t stand chilli or ginger. 2 ___________ (you / taste) the new recipe at Carlos’ 5yesterday? 2 full service _______________ delis _______________ (cook), the phone ___________6(ring) twice. 3 till 3 While I ___________ _______________ counter _______________ 4 When the Internet was not so popular, I ___________ (book) hotels and restaurants weeks ahead. 5 We ___________ (not / miss) a single episode of Hell’s Kitchen last year, I adore Gordon Ramsey! 6 The chef ___________ (explain) the new kitchen rules but I ___________ (not / pay) attention and he was very upset!

Puoi scaricare gratuitamente dal sito www.elilaspigaedizioni.it i seguenti materiali: materiale didattico supplementare | tutti gli audio in formato MP3 | il FLIP BOOK School meals Scheda di approfondimento online

Read the article about ghostwriters. Parts of the text have been removed. Choose the correct part (A-G) for each gap (1-5). There is one extra part that you should not use. The first one (0) has been done for you.

It takes a lot of hard work and experience to be a good chef and create awesome recipes to share with the . It takes an ability to put world 0 your knowledge into words that people without culinary experience will understand.

Si usa used to per parlare di situazioni e abitudini passate che non sono Nelle forme interrogativa e negativa e nelle short answers si usa – canteen più vere nel presente. music – restaurants – facilities – satisfaction l’ausiliare did. We used to have live shows in our pizzeria years ago but it was too 1 leisure 3 you factory _______________ 5 live so _______________ ‘Did__________________ you use to bring your own food when were in primary noisy for our customers, we stopped. 2 customer 4 chain _________________ school?’_______________ ‘No, I didn’t.’

1 2 3 4 5 6

REAdInG B1 – MuLTIPLE MATCHInG

where you eat in a place of work NECATEN canteen Past simple Past continuous TELBYCERI FECH ___________ the owner is a famous TV personality Si usa il Past continuousNITECH per descrivere azioni in corso di svolgimento Si usa il Past simple per parlare di azioni e situazioni accadute in un a restaurant that serves food from a different country ___________ nel passato. passato and e ormai concluse. you preciso can eatmomento food likedelburgers kebabs cooked very quickly TAFS DOFO ___________ where go if opened you want high-quality anda waiter service INEF NGIDIN ___________ On this day, one year ago, I was My you boyfriend a new restaurant infood Chicago week ago. serving my first customers where you go if you want to be sure of what you find on the menu and at the café. Did you see MasterChef Italia on TV last night? howI much it young costs when I started working in my uncle’s bistrot SHANFIRCE was very Were the waiters working at the restaurant at 6___________ p.m. 7 you in can eat particular foods like steak or vegetarian dishes in this kind of restaurant PELISCYATI ___________ Paris. yesterday evening? 8 the restaurant youilgo tosimple if youelike a continuous special atmosphere andper unusual MEETH di un’azione, è___________ Si possono usare Past il Past nella stessa frase indicarefood che durante lo svolgimento accaduto un fatto. When the chef was promoting his new cookbook on TV, his co-author had an accident. Complete these sentences with appropriate words. Grammar map and 3: Present 1 This company provides ___________________________ for all the schools in the area, delivering lunches snacks.simple map 4: Present continuous 2 We stay and sleep in ___________________________ on holiday or when we study or workGrammar away from home. 3 Restaurants and hotels provide ___________________________, which aims to make a profit. 1 Complete this text with the correct tense of the verbs in brackets, Past simple or Past continuous. 4 When you travel on trains, ships or planes, you find ___________________________ catering.

1 ________________

invalsi training

Past simple vs Past continuous

Read the definitions and solve the anagrams to find words related to catering.

It is no longer enough to be a master chef at a prestigious restaurant. If you want to be a star in the culinary world, chefs must be in the public spotlight. This can include TV and radio appearances, interviews or – in most cases – creating a cookbook. , chefs do not often have But 2 the time to write books. It is mainly a publishing company, or a ghostwriter, who take care of it. According to some writers, while chefs may create some of the content, they don´t even read the final book. What are the requirements to be a cookbook ghostwriter?

• Capture the soul – A good chef is also an artist, a food philosopher in most understanding and cases, so 4 talking to the chef and the best moment to talk to a cook is at the stove, when they are cooking, happy, remembering how they learned the craft.

• Clarify the steps – According to Julia Turshen (ghostwriter for Gwyneth As hard as it may seem to live the life Paltrow´s My Father´s Daughter), of a writer behind the closed doors the best way to write a recipe is not of a kitchen, there are some great knowing anything about cooking. moments too. For those with a Julia Moskin adds: ‘Oddly, one of combined pleasure in writing and the best qualifications for the job is . cooking, 5 ignorance: if you know nothing at all, you’ll begin your EXAM TIPS explanation from ’. zero, and 3 • Per prima cosa, leggi il titolo e il testo, poi esamina con attenzione le parti mancanti e comincia a inserire negli spazi vuoti le parti di cui sei assolutamente certo, non è necessario there is usually a writer and a chef 0 che siano le prime. but writing a cookbook is a whole different thing ____ • Naturalmente dovrai essere sicuro del significato delle frasi che this is the best job ____ precedono e seguono i vari gap. that will suit all readers ____ • Ricordati che ci saranno sempre dei distrattori, cioè delle parti chefs are the best ____ in più che vanno scartate. the writer has to spend time ____ • Quando hai finito, rileggi tutto il testo per verificare la coerenza since they are so busy in the kitchen ____ logica.

INVALSI TRAINING Una pagina in ogni unità dedicata alla preparazione della Prova Nazionale INVALSI d’inglese, con attività di reading e listening suddivise per livello (B1 e B2).

LISTEnInG B1 – MuLTIPLE MATCHInG

1.09 Listen to three people talking about their favourite restaurants. Select the correct speaker (1-3) to match the descriptions (A-G). There is an extra sentence. The first one (0) has been done for you. You will hear the recording twice.

0 This customer notices even the smallest thing when he goes to a restaurant. 2 A The relationship with waiters is very important. ____ B This person thinks that good food can be expensive. ____ C This restaurant is little but special. ____

D Efficiency can be decisive. E This person just hates globalisation. F This person is not keen on meat. G This customer appreciates eating in a quiet atmosphere.

____ ____ ____ ____

attività di preparazione alle certificazioni Cambridge English Qualifications e LanguageCert International ESOL INVALSI attività di preparazione alla prova INVALSI

ALTERNANZA SCUOLA-LAVORO attività per i percorsi di Alternanza Scuola-Lavoro MEDIATION attività per lo sviluppo delle competenze

di mediazione (cfr. nuovi descrittori QCER)

Career paths Rimando a un argomento

correlato nel volume

ONLINE INTERACTION attività per lo sviluppo delle competenze

di interazione online (cfr. nuovi descrittori QCER)

that impression. although they may give their viewers can be filmed quickly in just a always cook on a film set, and a series up the set. Different seasons few days and then the film crew packs clever lighting and stage design. and moods are conveyed through when 2 Believe it or not, celebrity chefs often cut themselves number of years they have they are cooking on TV, despite the chefs! This is because they trained and worked as professional better knife skills doing all the usually have sous chef with much prep work for them in their kitchen.

especially if there is not a sommelier.

familiar with Russian, French, different service styles (Italian, English, them out as required and self-service) and be able to carry to the satisfaction of customers.

SERVICE STYLE A waiter should be

demonstrate SALES TECHNIQUES A waiter should advice and guidance excellent sales techniques in giving needs of the restaurant to customers, based on the various or greater (ease of preparation, specials to push customer profit margins) without ever compromising enjoyment or satisfaction.

serving A waiter or server is responsible for food and tables in a restaurant. He or she serves and drink to customers, helps them to order tries to satisfy all their needs.

Top tips for waiters as part • Keep calm under pressure and work together of a team. at all • Project an outgoing and friendly personality times. as you will be • Maintain high levels of physical fitness on your feet for long hours. names • Sharpen your memory skills for customers’ and their orders. • Be proactive rather than reactive in foreseeing people’s needs and potential problems. to become • Always remember that formal training a waiter is important, but work experience (from in companies at a variety of different levels as important Pizzerias to fine dining restaurants) is just to attain professional excellence.

is less of an WORKPLACE SAFETY Workplace safety the kitchen brigade, issue for front-of-house staff than dangerous tools and who are in contact with potentially should follow all health equipment. Nevertheless, waiters restaurant. the at and safety procedures set in place standards HYGIENE Waiters must maintain high ensuring they have of hygiene at all times. This means hygiene, a clean and tidy uniform; good personal and nails; including clean and manicured hands which aim to avoid and an adherence to restaurant rules, contamination of the dishes served. time

of their ORGANISATION Each person’s organisation running

the smooth and workload is essential to guarantee and the only way to of the front of house and the kitchen, for all customers. ensure a unique dining experience for waiters who are COMMUNICATION It is a vital skill as is a knowledge constantly in contact with customers, aid understanding of foreign languages, which can and help build a rapport. should carry out SENSORY EVALUATION Good waiters by applying their room dining the of a sensory evaluation in order to anticipate acute sense of hearing and eyesight, needs. both customers’ and colleagues’ are key SOCIAL SKILLS Excellent social skills in a restaurant to successfully dealing with customers polite and reliable, environment. A waiter should be with ease always speak to customers courteously and tact, even in the most unpredictable and difficult circumstances.

VOCABULARY

missing prepositions. Complete these sentences with the restaurant’s code of 5 All staff must adhere _______ the of the restaurant. 1 I’m responsible _______ this half conduct. requests. _______ difficult 2 We always try _______ satisfy customers’ 6 New waiters quickly learn to deal remember orders. 3 As a waiter you must be able _______ customers. menu. 4 You have to be familiar _______ the

READING COMPREHENSION & SPEAKING

Work in pairs. Read this article about

MEDIATING TEXTS

the famous maÎtre d’ Fred Sirieix

this online customer You are the manager of Café Co. Read Write about 100 words. It was busy. Not normal.

coming to an end.

What can we do to make them feel better?

going to carry on watching TV So what do you think? Are you you see isn’t always real? cooking shows, knowing that what

   

complaint and write a reply using

all your notes.

Reviewed 26 June

We came into Café Co. last Tuesday. 30 minutes to be We had to wait 15 minutes for a seat and had no apology or served. Staff were rude and unhelpful. We and told all our offer of compensation. We won’t be returning friends about the bad service too.

Will ask staff about this.

Di Conrad

about your future career ViDeo RoLe pLAY & SpeAkiNg Talking

correct option (A, B, C or D). 4 TV cooking competitions… A are essentially unfair. filming. B contain all the footage shot during to be. C seem more dramatic than they need cook. D show chefs not knowing what to ticle? 5 What would be a good introduction to this ar food preparation A Modern cookery shows try to demonstrate but they don’t always in the most authentic way possible, succeed. Here’s why. the most popular B Nowadays cookery shows are amongst seems behind the scenes. programmes on TV, but not all is as it the scenes and reveal C Some cookery shows take us behind prepare food and why and how they source ingredients, demonstrate recipes to us. pretending to be D We reveal why celebrity chefs are something they are not.

talking to her Watch this video of a trainee chef she would like to do a tutor about the type of restaurant the screen and take placement in. Read the prompts on the role of the trainee chef.

Now watch the full version of the compare your answers.

between a tutor Work in pairs. Role play the conversation placement. and a trainee chef who wants a work answer questions about: Remember to swap roles. Ask and • skills and experience and available • the type of restaurant • the financial and practical help required service of • the style

video and

and discuss the questions below.

D’ The Art of Service: Secrets of the Maître Sirieix. School did not suit him, so he

A great meal is about much more than food – and it’s the people who work front of house who know how to make you feel special. As Fred Sirieix, general manager of Galvin at Windows in London explains: ‘When you talk about hospitality, you are talking about connecting with people. It’s about giving first and giving generously.’ Yet beneath this warmth 1 and gloss lies a mind of steel. He is able to take the very emotional business of working front of house and break it down into functions and systems. He talks about the process when a customer first approaches reception; about staff how there should be ‘five smiles’ from his en route from reception to the table, because that way the food tastes better! Unsurprisingly, he’s now in demand as a consultant for companies outside the restaurant world who also have to look at customer service. But life was not always like that for

1 2 3 4 5 6

A a loyalty card B a free bottle of wine C two meals for the price of one 5 You will hear the promotional message of a restaurant. What is its unique selling point? A It has a vibrant atmosphere. B It is an independent restaurant. C It serves seasonal, local food. ebsite 6 You will hear a web designer discussing a w ebsite with a restaurant manager. What does the w need according to the designer? A a gallery of recent photos system B an online booking C up-to-date menus

WRITING

competition!

1 Celebrity chefs always… A appear on TV. B cook the food. C find the ingredients. D try out the recipes. 2 TV cooking shows are filmed… A at different times of the year. B during long and complicated shoots. C in the places you see on TV. D using special effects. 3 TV chefs often cut themselves because… kitchen. A it isn’t what they usually do in the kitchen prep. B they don’t get enough practice at C they don’t have enough training. D they run out of time.

than 4 words. answer these questions in no more INVALSI Read the texts on page 332 and languages? 5 Why should waiters speak foreign with dishes? and unpredictable 1 What must a waiter be able to do 6 What is key to dealing with difficult with? 2 What should a waiter be familiar situations? compromise? 3 What shouldn’t a waiter’s promotions that front-of-house 4 What do the kitchen brigade use staff do not?

often can’t 4 Moreover, chefs on TV cooking competitions writers get writer’s block, chefs think of anything to cook! Just as an idea for a dish, which can get cooking block, or they have it should, so they lose the doesn’t turn out or doesn’t taste how

shows is seem to fall out very seriously, comes to mind. Sometimes people as quickly when the episode is very quickly and then make up just

INVALSI Read the article and choose the

READING COMPREHENSION

of winning, but a lot of Each competitor has the same chance a degree of competitive the film footage is cut. There is, however, sabotage that goes on between chefs!

on some cooking

How about cooking competitions – are they actually fair? Yes, they are, although they don’t always seem to be. The judging of shows such as MasterChef, or the Great British Bake Off, is subject to rigorous criteria.

4 You will hear two friends talking about a new restaurant. What is the promotion?

A ethnic B fast food C fine dining layout 3 You will hear a head chef discussing the new payment of a restaurant with a designer. Where is the station going? A in the middle of the dining room B near the kitchen C There isn’t one.

5 Last, but not least, the tension and drama Hell’s Kitchen invented. Shows like Gordon Ramsey’s

READING COMPREHENSION

products and explain of the restaurant and be able to present in each dish the preparation and ingredients and drink pairings, to the customers, as well as food

(A, B or C). 1.10 Listen and choose the correct option urant 1 You will hear two people talking about a resta out it? they visited. What does the man like best ab A the food B the location C the service or about t telling her tut catering studen 2 You will hear a is it in? her work placement. What type of restaurant

or homes,

1 TV chefs do not usually cook in their own kitchensThey almost

Career Paths

PRODUCTS A waiter must know the

the face you see on TV, Although celebrity chefs are always have teams of professionals they don’t do all the work. They creating and testing doing everything: sourcing ingredients, on their shows. new recipes, preparing the dishes volume of their work Hardly surprising, considering the restaurant chains, making commitments: running successful new cookbooks every numerous TV appearances, writing and cooking ranges. cookware own their year and designing want us to know about. These are the secrets chefs don’t

Una doppia pagina alla fine di ciascuna sezione con un articolo autentico e attività di comprensione orale, produzione scritta e video role play (simulazioni di situazioni professionali per la messa in pratica delle competenze comunicative).

KEY WORDS FOR A GOOD WAITER

LISTENING

The SecreTS of TV cookery ShowS

TEST YOUR COMPETENCES

The waiter

The World of Catering

test your competences

CAREER PATHS

went to catering school and specialised in working front of house. After training in a Michelin-starred restaurant in France, he worked at some of London’s most prestigious restaurants, before joining the Galvin brothers. Sirieix thinks the British often look down upon working as a waiter. In fact only two of the 45 front-of-house staff at his restaurant are British. So a few years ago, he launched National Waiters Day to celebrate the job, attract talent into hospitality and change perceptions about being a waiter. Viewers of First Dates, a popular British TV reality show, have no illusions about Fred Sirieix’s skills, as he not only works as a maitre d’, but offers insights into human nature on the TV show. 1

Alla fine delle 11 unità, una sezione di approfondimento sui mestieri legati al settore enogastronomico, con consigli pratici per affrontare la ricerca del lavoro e l’ingresso nel mondo professionale.

a mind of steel una mente risoluta

than food’? says ‘a great meal is about much more What does the writer mean when he hospitality is all about? Do you agree? What does maître d’ Fred Sirieix think mind works? how Fred Sirieix appears and how his What is the contradiction between d’? Does this surprise you? How did Fred Sirieix become a maître waiter? of job the look down upon Why do you think the British people not? Is it the same in your country? Why/Why

ALTERNANZA SCUOLA-LAVORO as a waiter. Consider: an experience you had of working Work in pairs. Tell your partner about • your relationship with other staff • negative aspects • your responsibilities • your relationship with customers • new skills you learnt • positive aspects

SPEAKING

197

Dossier

196

the unite d kingd om

The term ‘England’ is often incorrectly used to refer to the whole of the UK and the term ‘English’ to refer to the citizens, instead of using ‘British’ or the individual country’s nationality.

Dossier

and Northern Ireland, commonly The United Kingdom of Great Britain UK, includes the countries of England*, called the United Kingdom or the Scotland, Wales and Northern Ireland. which Britain) refers to the largest island Great Britain (or sometimes just Scotland and Wales while the expression includes the countries of England, of islands off the north west coast British Isles refers to this entire group Britain, Ireland, the Channel Islands, of mainland Europe, including Great and many others. the Isle of Man, the Orkney Islands of 2 244,000 km and has a population The UK covers an area of just under 55.6 million people living in England, approximately 66.04 million, with Ireland. in Wales and 1.9 million in Northern 5.4 million in Scotland, 3.1 million with 413 people per square kilometre England is the most densely populated with 68 people per square kilometre. and Scotland the least densely populated east of UK is London, situated in the south The capital city of England and the as one A famous tourist destination, as well the country on the River Thames. financial centres in the world, London of the most important business and located on the Bristol Channel, is the has a population of 8.7 million. Cardiff, of 363,000, it is the largest city in the capital of Wales and with a population Scotland of of 503,000, is the capital country. Edinburgh, with a population while the capital of Northern Ireland Wales is Belfast (population 339,500).

CULTURE Una ricca sezione di civiltà, suddivisa in 4 dossier che esplorano i principali aspetti della geografia, della storia, della società e delle tradizioni culinarie di UK, USA, ESW (English-Speaking World) e Italia.

The national flag of the UK is the Union Flag (often called the Union Jack) and it is made up of the flags of Scotland, England and Northern Ireland.

Quick facts

The USA covers an area of (6) ________________ __, more than twice the size of the European Union. The population is currently estimated at (7) __________________. The District of Columbia has the highest population density at 10,994 per square mile, followed by New Jersey at 1,218 per square mile. The two states with the lowest population density are Wyoming and (8) ________________ means that the king or __ awith, respectively, monarch, 6 and 1.3which inhabitants square mile. democracy with constitutional a parliamentary United Kingdom isper is voted into power by the people. This is the District ofThe Columbia where is the Head of the Government, which (9)and ________________ a prime minister __ is the Head of State state with the highest population, limited powers. The business the capital city Washington queenDCisisthe but very39,557,045 located. impartial, has ceremonial duties (2018 politically estimated remain figure). must made in one It is land which was donated The monarch, by the Statewho the House of Lords, and decisions place in the House of Commons and of Maryland specifically UKtheparliament takes oftothe The US build flag, commonly called the (10) ________________ __, has a50national by the other. nation’s capital and is House white stars to be approved Assembly in have not part of to represent and any state. the number national andAssembly 13 stripesintoWales in Scotland,ofastates represent the original levels of power from the There is also a national 13Parliament colonies. transferred varying devolution, which happened in 1999, of process The UK parliament Ireland. the in Northern the devolved institutions while keeping the authority over UK parliament to these countries, culture, transport, justice and health. matters such as education, environment, itself. The devolved powers include

England 55.6 million

Scotland

149 per sq km

* Edinburgh

GET STARTED

Then read the text Work in pairs and answer these questions. and check your answers. 1 What is the capital city of the UK? es can you name? 2 What other cities or landmarks/plac of the country? 3 What do you know about the geography rivers? Can you think of any mountains or

READING COMPREHENSION

the united states of ameri ca

Quick facts

The United States of America is situated between the Pacific and (1) __________________ Oceans and it has borders to the north with (2) ________________ and to the south with (3) __________________. It is formed of (4) ________________ __ states and a federal district*. Two of these states are actually separate from the rest: Alaska is located to the north west of Canada and (5) __________________ is an archipelago in the middle of the Pacific Ocean. The US also has overseas territories, such as the United States Virgin Islands and Puerto Rico in the Caribbean and American Samoa in the South Pacific, which are controlled to various degrees by the US government.

Northern Ireland

135 per sq km

UK political system

READING COMPREHENSION

MEDIATING TEXTS

Read the text and answer these questions. the UK? 1 What political system is there in 2 What role does the monarch have? 3 How is the UK parliament divided?

the fact files. Read the text again and complete

346

READING COMPREHENSION

Use the information in this fact file to complete the presentation of the USA.

SPEAKING

Work in pairs. Have you ever been to the USA? What places did you visit or would you like to visit?

222

Name: United States of America Area: 9,826,675 km2 Borders with: Mexico, Canada, Pacific Ocean, Atlantic Ocean No. of states: 50 (48 contiguous states; Hawaii and Alaska are separate) + the District of Columbia

US political system

The USA is a constitutional federal republic. The US Constitution, which entered into force in 1789, is the framework for the American system of government. It defines the three separate branches of government – legislative, executive and judicial – and their powers. Each of the branches of government has a form of power over the other two in order to ensure that no single branch can become dominant. The legislative branch, Congress, is separated into the House of Representativ EU institutions es and the Senate, with some shared and some unique powers. The executive branch is led by the President, who is elected every four years and can serve for a maximum of two terms. The judicial branch is led by the Supreme Court, which has the responsibility happen in the UK? it to ensure government actions did when and devolution is 4 What and laws do not violate the Constitution. parliaments 5 What powers do the devolved national Amendments to the Constitution have? are possible, but so far only 27 amendments have been made. The first ten amendments, 347 called the Bill of Rights, guarantee important freedoms to every American, including the freedom of speech, press and religion. The other amendments concern the expansion of political Monument Valley, Arizona and civil liberties such as voting rights and the abolition of slavery.

Capital city: Washington DC Population: 330,073,471 State with highest population: California State with lowest population density: Alaska Flag: Stars and Stripes

READING COMPREHENSION

Read the text and answer these questions. 1 What type of government is there in the USA and how is it structured? 2 Who is the leader of the executive branch?

US Capital Building Washington DC

3 What is the role of the Supreme Court? 4 What is the Bill of Rights?

INTERNET RESEARCH & WRITING

Find out more about one of the three branches of the US government. Write a short report on its structure, role, responsibilities and the people currently in positions of power within the branch.

223

Il FLIP BOOK è la versione digitale interattiva del libro di testo, da utilizzare in classe con la lavagna interattiva (LIM) oppure a casa per ripassare e studiare in modo autonomo. Al suo interno troverai: • esercizi interattivi e auto-correttivi e audio degli esercizi di ascolto • video con opzione sottotitoli • mappe grammaticali interattive con audio e esercizi extra • flipped classroom con gallery per la pronuncia del lessico specifico e karaoke per i dialoghi • video role play e videoricette • grammar maps esplorabili con audio • libro liquido, dove potrai modificare lo sfondo e il carattere del libro digitale, e ascoltare la lettura dell’intero volume • accesso diretto al sito con schede di approfondimento Come scaricare il FLIP BOOK • accesso diretto a WebLAB (piattaforma di esercitazione grammaticale) e WebCLOUD • Vai sul sito www.elilaspigaedizioni.it/ (piattaforma di composizione creativa) libridigitali • tavola interattiva con audio dei simboli fonetici • Inserisci il codice che trovi su questo • mappe di UK, USA e ESW libro e accedi al libro digitale

the world of catering

Objectives

THEORY Getting to know: ∞ the world of hospitality ∞ the types of restaurant ∞ the restaurant location and layout ∞ the restaurant services and facilities ∞ what a business image is ∞ what customer profiling is ∞ the main marketing strategies

LAB Learning: ∞ how to start a business ∞ how to promote a business ∞ how to write promotional texts ∞ how to create promotional videos ∞ how to create a website ∞ how to create a social media page ∞ how to deal with online complaints and reviews

ALTERNANZA SCUOLA-LAVORO NAME: Giulio Angeloni AGE:

WORK EXPERIENCE: Trainee assistant manager in a famous food outlet chain Go to the FLIPBOOK and read Giulio’s report about his work experience.

VIDEO ∞ Promotional videos: The ES Bakehouse

p. 39

∞ VIDEO ROLE PLAY: Talking about your future career

p. 109

1 The Catering Industry The world of hospitality Hospitality is a word used in travel and tourism to describe the services a customer receives from an organisation or company such as catering, entertainment, accommodation, transport and other related tourist services. Businesses* offering hospitality include restaurants, pubs, bars, clubs, hotels as well as sports and leisure facilities. Hospitality is a growing industry with hundreds of millions of people making use of it each year.

Two of the principal service areas of this industry are catering and accommodation. By accommodation, we usually mean the choice of where to stay when we are on holiday, but we also choose accommodation when we visit a place for work or for study and when we are travelling, for example on a ship or on a train.

Business /ˈbɪznəs/ can mean: • the activity of making, buying, selling and supplying goods or services for money. This is an uncountable noun. It’s a pleasure to do business with you. • a company, a commercial organisation such as a shop or a factory. This is a countable noun. They have got a small catering business.

Different types of accommodation

We generally think of catering as organising food and drink services for social events or gatherings, but catering is also part of our everyday lives at school, at work, in hospitals and even when we travel.

GET STARTED

1 What is hospitality? Give a definition. Then read the text above and check your answer. READING COMPREHENSION

INVALSI Read the texts on pages 10-11 and choose the correct option (A, B, C or D).

1 2 3 4 5

Which of these businesses offer hospitality? A bars B hotels C sports centres The hospitality industry is... A growing. B in decline. C not very popular. Accommodation refers to the place where you… A live in all the time. B stay in summer. C study in. Which of the following provides welfare catering? A fast-food outlets B hospitals C snack bars Which of these is always true about off-premises catering? A It’s for public B It’s for private C It’s for people events. events. travelling.

D all of these D not changing. D stay when on holiday. D vending machines D The food is provided in a different location.

theory / The Catering Industry There are four main types of catering: commercial catering, welfare catering, off-premises/outsourced catering, transport catering.

Welfare catering Provides food and services to people in public places such as schools and colleges, hospitals, the armed forces, prisons and some companies (industrial catering).

Commercial catering Provides food and services in restaurants, brasseries, pizzerias, snack bars, fast-food outlets, self-service restaurants and vending machines.

Off-premises or outsourced catering Provides food and services at a different location to the food production facility. This can be for public or private events such as sports meetings or parties.

TYPES OF CATERING

Transport catering Provides food and services to passengers before, during and after they travel by train, ship, aeroplane or bus, or by car on roads and motorways.

VOCABULARY

3 Find the English equivalents for these words and expressions in the texts on pages 10-11. 1 2 3 4 5

azienda ______________________ ristorazione ______________________ intrattenimento ______________________ alloggio ______________________ impresa ______________________

6 7 8 9 10

strutture per il tempo libero punti vendita distributori automatici incontri sportivi autostrade

______________________ ______________________ ______________________ ______________________ ______________________

SPEAKING

4 Work in pairs. Give a short presentation about the world of hospitality. Include: â&#x20AC;˘ a definition of hospitality â&#x20AC;˘ a definition of catering and of accommodation â&#x20AC;˘ the main types of catering, with examples

How to give a presentation, p. 255

theory

Commercial and welfare catering Catering is the provision of food and drink to people and it is divided into two basic sectors: commercial catering and welfare catering (also called non-commercial/non-profit catering).

Commercial catering Main aim The main aim of commercial catering is to make a profit. Markets and competition Commercial catering is open to a general market, competing with other catering outlets, and so needs to carefully balance food production costs, product quality and customer satisfaction. Main features

1 Varied number of 1customers

2 Different types of customers with different needs

3 No customer 2 loyalty

4 Freedom to choose menus and dishes

Examples Commercial catering is usually in restaurants, pubs, bars and cafés. The fast-food or self-service catering you find in retail stores, shopping centres and a wide range of leisure facilities such as museums, theatres, spas, sports centres or theme parks, is another 3profitable form of commercial catering. As is the fuller food and drink service in hotels and tourist resorts.

Welfare catering Main aim The main aim of welfare catering is to provide a non-profitmaking, social service. Markets and competition Welfare catering services are open to a limited market, they usually 4contract 5outside suppliers and provide good catering at reduced prices. Main features

1 Constant number of customers

2 Similar customers with similar needs

3 Customer loyalty

4 Set menus and dishes

Examples Welfare catering ranges from providing food in hospitals, schools or prisons, where people pay nothing or very little for the service, to catering for workers at a 6subsidised price in factory or office block 7 canteens (sometimes referred to as industrial catering).

customers clienti loyalty fedeltà 3 profitable redditizia 4 contract stipulano contratti con 5 outside suppliers fornitori esterni 6 subsidised sovvenzionato 7 canteens mense 1

School meals

GET STARTED

1 Look at the main features of commercial and welfare catering and find the opposites of these expressions. different needs – customer loyalty – constant number of customers – set menus

The Catering Industry

READING COMPREHENSION

2 Read the texts on page 12 and decide if these sentences are T (true) or F (false). 1 Commercial catering aims to earn money. 2 It isn’t open to all types of customers. 3 You don’t find commercial catering in museums or sports centres. 4 External contractors can offer welfare catering. 5 Non-profit catering is usually free or cheap.

T F

• • • • • • • • • •

What’s Trending in the Catering Industry… ? B Ghost restaurants

What is it? Restaurants that only serve customers through online food delivery apps. In Canada the Joseph Richard Group is opening ghost restaurants across the Fraser Valley, using existing delivery services and reusing kitchens they own for this purpose. While in the USA Seaside, run by Lettuce Entertain you Enterprises, offers a similar service in Chicago. Why is it so popular? Many people are rejecting home cooking or traditional dining out options because of lack of time and money. Instead they are choosing modern, convenient food service alternatives, available at the touch of a button, which give them more choice.

A Experiential catering

What is it? An immersive and shared eating experience, which combines social interaction, entertainment, fantasy and learning about food origin, preparation and culture. The experience becomes more important than the food itself. This can include eating in the dark, eating in a space where you can see the chef preparing the food, or enjoying a meal that has a story behind it. Why is it so popular? In the digital age we want real, social experiences where we interact with other people and, of course, we want to post them on our social media accounts and look good.

C Root to stem cooking

What is it? Like nose to tail for meat, it is a way of using the whole plant when cooking, without throwing anything away. Include 1pickling or 2roasting fruit skins, making pesto out of vegetable tops, and 3giving crunch to a dish with herb 4stalks. Why is it so popular? Because it stops food waste, it is a more ethical and creative use of 1 pickling conservare sottaceto produce and it 2 roasting arrostire keeps costs low. 3 giving crunch rendere sgranocchiante stalks steli

3 Read the article above and decide which food trend (A-C): 1 avoids food waste? ___ 2 creates opportunities for social interaction? ___ 3 gives you greater food choices? ___

4 involves technology, not people? 5 takes place in strange places? 6 is ethical and creative?

___ ___ ___

WRITING

4 Now use these notes to write a short article about a new food trend you have heard about. Write about 100 words. • name the food trend • explain what it is

• give examples of how/where you can find it • draw conclusions about why it is so popular How to write an article, p. 254

theory

Types of restaurant Restaurants are places where meals are prepared and served to customers sitting at tables. There are many different forms of restaurants.

Ethnic restaurants

Brasseries or bistros

Ethnic foods are foods that are regarded as unique to a particular cultural group, ethnic group, religion, nation or heritage.

These French-style restaurants are common in the UK nowadays. They are similar to an Italian ‘trattoria’ and tend to serve a limited menu of food all day, at reasonable prices.

Gourmet or fine dining restaurants These offer high-quality food and wine, served by skilled professional waiters in a formal setting. They tend to be expensive and you often need to book well in advance.

Flipped classroom Before the lesson, go to the and learn about the types of restaurants.

Speciality restaurants These serve particular types of food, such as vegetarian, seafood or steaks, or use particular cooking techniques, like barbecue or smokehouse.

Franchise or chain restaurants These are restaurants where you can eat similar dishes in different restaurants across the country, or even across the world. They range from fast-food restaurants like McDonald’s to familystyle dining like TGI Fridays to more expensive celebrity chef chains, such as Jamie Oliver’s.

GET STARTED

1 Look at the names of the different types of restaurant on pages 14-15. In your opinion, which are the most popular restaurants with young people?

READING COMPREHENSION

2 Read the texts again and decide if these sentences are T (true) or F (false). 1 Gourmet restaurants have a formal setting. 2 The distinguishing feature of a speciality restaurant can be the type of food or cooking technique. 3 All franchises are fast-food restaurants. 4 Gastropubs aren’t generally very expensive. 5 Cafeterias and delis aren’t usually open at night. 6 A pop-up restaurant can be anywhere.

T F

• • • • • • • • • • • •

The Catering Industry

Gastropubs These are popular and economical places to eat in the UK. They are restaurants in pubs, offering a wide range of simple, tasty meals prepared quickly.

Cafés, cafeterias, 1 delis or coffee houses

Pop-ups One of the latest dining trends, these restaurants open temporarily at outdoor venues such as music festivals or sporting events, in pubs or restaurants or even in people’s homes. They are the 3legacy of the 1960s and 1970s supper clubs and people like them because they provide inexpensive and exciting new ways to eat out.

These include several types of restaurants that are only usually open during the day. They serve hot and cold snacks and drinks, cakes and pastries, at 2affordable prices.

HAVE SOME MORE Supper clubs probably originated in the USA in the 1930s and 1940s, with the first recorded American Supper Club in Beverly Hills, California. They were typically decorated with particular nautical, exotic or ethnic themes to attract passers-by. They offered wholeevening entertainment from pre-dinner cocktails to after dinner entertainment in a relaxed atmosphere. And they provided good, home-cooked food. They were generally situated near holiday resorts or on major USA highways.

delis negozi di specialità gastronomiche affordable convenienti 3 legacy eredità 1

T ypical bars and restaurants in the UK and the USA, pp. 220, 232

LISTENING

1.02 Listen to an expert talking about the history of restaurants and put the types of restaurant in the box

into the correct order. Then listen again and complete the missing information.

coffee houses – family dining restaurants – fast-food restaurants – fine dining restaurants – first restaurant overnight inns – street sellers and public eateries – themed restaurants

1 street sellers/public eateries Where: Ancient Greece, Rome and China When: 300 BC-500 AD

2 _______________ Where: __________ When: __________

3 _______________ Where: __________ When: __________

4 _______________ Where: __________ When: __________

5 _______________ Where: __________ When: __________

7 _______________ Where: __________ When: __________

6 _______________ Where: __________ When: __________

8 _______________ Where: __________ When: __________

SPEAKING

4 Look at the pictures on pages 14-15 and talk about which type of restaurants you go to and why. What kind of

food do they serve? Is service formal or informal? Is there anything else you like about that type of restaurant?

theory

Famous food outlet chains A Unlike many other famous TV chefs, Rick Stein has had a successful career in the media, as a writer and as a restaurateur for over 30 years. He did not follow the usual career 1path for a chef. He was born in Oxfordshire in 1947, but his life changed suddenly at 18 when his father killed himself. To deal with this tragedy, Rick left his hotel management course in London and went travelling around the world. When he returned, he studied English literature at Oxford University, before moving to Padstow in Cornwall to open first a nightclub and then The Seafood Restaurant in 1975. More restaurants followed, as well as over 20 cookbooks. Thanks to Stein’s easy-going style, his knowledge and interest in food, books and travel, he was soon also making his own TV programmes. Today the Stein empire is a varied chain of restaurants, pubs and hotels, specialising in serving fresh seafood dishes, simply cooked. There is also a popular cookery school. B

QUICK BITES Stein and his restaurants are so synonymous with the seaside town of Padstow that the locals call it ‘Padstein’.

YO! SUSHI

British 2entrepreneur Simon Woodroffe opened the first YO! Sushi bar in Soho in London in January 1997, with a 3loan of £200,000 he took out on his flat. Before he started the chain, he was divorced, had no money and was depressed. Luckily YO! Sushi was an instant success. It now has 100 restaurants in the UK, Europe and the Middle East, serving more than five million customers a year. As the name suggests, its speciality is sushi, but it serves over 80 Japanese-inspired dishes such as Yakisoba

noodles, Katsu Curry and tempura. YO! Sushi’s focus is fast food, made with the freshest ingredients. Innovative and trendsetting, in some of the early restaurants robots served drinks and there was self-service beer at every table. They even used it as a location for the 2003 Johnny English film. Today Woodroffe uses his experience to inspire other entrepreneurs and is involved in running YOTEL, a Japanese-style hotel chain with 1,000 ‘cabins’ in three countries.

QUICK BITES Mark Norton designed the YO! logo. He is the only person apart from Andy Warhol to have designed two Rolling Stones album covers.

path percorso entrepreneur imprenditore 3 loan prestito 1

The Catering Industry C

Wahaca was co-founded by Thomasina Miers and Mark Selby in London in 2006. They opened their first restaurant in Covent Garden in 2007. Wahaca is the English-spelling of Oaxaca, a region of Mexico. It is a casual or family dining restaurant chain, serving fresh, affordable and sustainable dishes inspired by Mexican street food. You can’t book, you just 4turn up and wait for a free table. Miers trained as a chef, spent time travelling in Mexico, then worked as a freelance cook and writer. In 2005 she won Masterchef and this launched her career. Today the Wahaca chain has 25 restaurants, as well as three bars, and two mobile street kitchen vans. It serves fun, tasty, colourful and creative food, and has an excellent children’s menu. This might explain why it is so successful in a period when its competitors are closing their restaurants. The latest innovation is a test kitchen, where diners can taste and choose new dishes for the menus.

QUICK BITES Wahaca was the first restaurant chain to go carbon-neutral. They recycle food waste and now source all their ingredients in the UK, to reduce food miles. 4

turn up arrivare senza preavviso

GET STARTED

The Bubba Gump Shrimp Co. chain

1 Read the texts on pages 16-17 and match them with these different types of chain restaurant. There is one extra. • celebrity chef • family dining • fast-food • fine dining

READING COMPREHENSION

2 Read the texts again and answer these questions. 1 2 3 4 5 6 7 8 9

What other type of business did Rick Stein run before opening his first restaurant? Why did he do so well on TV? What do the Stein restaurants specialise in? How much money did Simon Woodroffe borrow to open the first YO! Sushi bar? How many different dishes does YO! Sushi serve? Why is YO! Sushi so innovative? What can’t you do at Wahaca? Why is it more successful than its competitors? What can diners now do at Wahaca?

INTERNET RESEARCH & WRITING

3 Do some Internet research into a famous food chain you know and like. Find out: • • • • •

when and where it started who started it and what their background was how many restaurants it has and where why it is so successful what unique characteristics it has

4 Now write a short text about the chain you researched. Use the texts on pages 16-17 as a model. SPEAKING

5 Work in pairs. Discuss the chain restaurants you researched. Tell your partner why you like it. 17

theory

The restaurant: location and layout The location and design of a restaurant are as important as the food and drinks it serves. This is especially true as more people look for experiential dining when they eat out. But it isn’t easy to create the perfect restaurant layout because there are so many factors involved: style, ambiance, efficiency and convenience, health and safety. Here are some things to consider.

passing footfall persone di passaggio sip sorseggiare 3 prominent evidente 4 entices invoglia 1

A The entrance It is important to give diners a good first

F Toilets These should be clean and tidy and well away from the dining

impression. To convert 1passing footfall into customers, consider good ambient lighting, big windows and clearly exhibited menus.

area and the kitchen, but easy for guests to locate and access.

B The waiting area The waiting area should enable people to wait for their table, without feeling they are in the way of other guests. So there should be comfortable chairs to sit on to browse the menus, 2sip drinks and chat, in full view of the restaurant.

G Cloakroom This depends on the size of a restaurant, but it is good to have an area where staff can store customers’ coats, hats and other personal belongings. This should be away from the dining and kitchen areas.

H Back room Larger restaurants usually have an area where staff keep their things, relax during their breaks and hold staff meetings.

C The bar area The size and position of the bar depends largely on the type of restaurant and service. But in a busy restaurant it should be visible and 3prominent. On a purely practical level, this 4entices people to order more drinks.

D The dining room Getting the right balance between space and privacy is difficult. As a rough guide, the dining area should occupy around 60% of the total restaurant area, while the kitchen and preparation areas should occupy 40%. And each guest should have enough space: between 1m2 and 1.5m2.

I Payment station This is where either the manager, the host or the waiting staff input information about customers’ orders, which goes to the kitchen and ultimately generates bills for payment. It should be at the heart of the restaurant to ensure maximum efficiency. Some restaurants have completely eliminated this area by equipping staff with mobile POS (Point of Sale) tablets.

J Outdoor areas Some restaurants have an outdoor seating area or patio. This should be ideally located near the dining room and the kitchen, so waiting staff do not have to walk too far.

E The kitchen The layout and location of the kitchen is vital to the smooth running of a restaurant. The size and amount of storage and preparation space depends on the type of restaurant and the number of covers, but there needs to be a goods delivery area, a dry store, fridges, preparation and cooking areas, as well as a pass for waiting staff.

K Parking area Not all restaurants have this, especially if they are in city centres. But it is worth considering how easy it is to reach your restaurant by taxi, on foot or by public transport when deciding whether or not to have a car park.

H D I E

C B

GET STARTED

1 Which of these rooms or areas would you expect to find in a restaurant? Read the texts and check your answers. • back room • dining room • living room

• bar area • entrance • patio

• car park • garage • payment station

• cloakroom • kitchen • reception

• toilets • waiting area • balcony

The Catering Industry

READING COMPREHENSION

INVALSI Read the texts on page 18 again and choose the correct option (A, B, C or D).

1 2 3

What should the entrance do? A Be functional. B Control the number of guests. C Make people want to come in. D Open easily. A waiting area should be… A big. B comfortable. C discrete. D prominent. The dining room should be… A bigger than the kitchen. B smaller than the kitchen. C very public. D very private.

4 5 6

The kitchen should have… A a cooking area. B a delivery area. C a preparation area. D all of these things. Why is the payment station particularly important? A It aids efficiency. B It enables guests to reach the restaurant. C It makes money. D It takes bookings. Which of these should be near the dining area and the kitchen? A back room B cloakroom C outside areas D the toilets

VOCABULARY

3 Read these definitions and find the words and expressions in the texts. 1 2 3 4 5

equipment for producing light read through keeping things in a special place for future use restaurant place settings at the table mobile device to input orders and generate bills

________________ ________________ ________________ ________________ ________________

LISTENING

1.03 Listen to an interior designer talking about the role of design. Complete the missing information.

bold primary colours – comfortable – direct routes – elegant – harmonious and subtle colours – more space practical – little decoration – synthetic – soft lighting

Fast-food restaurant Furniture is (1) _____________________ and (2) _____________________. For the ambience there are (3) ___________________, bright lights, (4) ___________________ and fast music. There are very (5) ___________________ from kitchen to table to speed up the service.

Fine dining restaurant Furniture is (6) _____________ and (7) ________________, with luxurious materials. You create the refined and relaxed ambience with (8) __________________. There’s (9) ________________ and soothing background music. The restaurant allows (10) _______________ between tables and quiet corners for greater privacy.

SPEAKING

5 Work in pairs. Choose one of the two types of restaurant in exercise 4 and say what its design criteria are. Consider the following things: • furniture • colour scheme

• lighting and music • distance between tables

• server routes • style and decoration

theory

Services and facilities There is a wide range of catering services and facilities available in different kinds of restaurant. SERVICE is the act of serving food and drink to customers. This comes in many different forms. The staff at fine dining restaurants generally provide full service: taking bookings for tables in advance, taking guests’ coats and seating them, taking orders and serving tables, 1clearing them away afterwards, mixing and serving drinks, bringing customers their bill to the table. Some specialist staff can also make recommendations, explain the dishes, and give advice or additional information about the menu. In casual dining or fast-food outlets service is more limited; in fact it can be almost entirely self-service. This means you can’t book, but you just turn up and find a table; you select your food from a 2counter or a menu on the wall, pay at the 3till and carry the food to your table; you might even have to clear away your dishes and 4trays after eating. The lower cost reflects this lack of service. FACILITIES are all the spaces, equipment and resources provided for a particular purpose. Restaurant facilities differ not so much in type but in quality, as most restaurants have a dining area for customers with tables and chairs, toilet or cloakroom facilities, a bar or serving area, a counter and payment station. Generally fine dining restaurants provide better quality and more comfort, while casual and fast-food outlets offer more basic facilities.

clearing away sparecchiare counter bancone 3 till cassa 4 trays vassoi 1

GET STARTED

1 Read the text. Which of the following are services (S) and which are facilities (F)? 1 advice ___ 2 cloakroom ___

3 toilets ___ 4 orders ___

5 information ___ 6 payment station ___

7 counter ___ 8 clearing tables ___

READING COMPREHENSION

INVALSI Read the text again and answer these questions in no more than 4 words.

1 2 3 4 5

What might staff do in full-service dining to help you choose from the menu? When and where would you expect to pay your bill in a casual dining restaurant? What might you have to clear at a fast-food outlet? What kind of facilities do casual and fast-food restaurants provide? How are fine dining facilities different?

VOCABULARY

3 Complete these expressions about services offered in restaurants with the verbs in the box.

bring* – find – give – make – serve – take*

1 _______ bookings/orders/coats 2 _______ customers/tables/drinks 3 _______ customers their bill

4 _______ recommendations 5 _______ advice/information 6 _______ a table

Bring is used for movements to the place where the speaker or hearer is, while take is used for movements to other places. This is a nice restaurant! Thanks for bringing me here. Let’s have another drink and then I’ll take you home.

The Catering Industry

The rating system There are many different restaurant rating systems in operation around the world. They operate in different areas, have different criteria and carry varying amounts of influence with diners and food critics. Here is an overview of the main ones.

MICHELIN GUIDE

FORBES TRAVEL GUIDE

Working area: Worldwide Type of rating: 1 to 3 stars Method: Professional inspectors Additional facts: Fine dining quality restaurants only

Working area: Worldwide Type of rating: 1 to 5 stars Method: Professional inspectors Additional facts: Over 800 criteria including areas like parking facilities

AAA

Working area: North America, Mexico and the Caribbean Type of rating: 1 to 5 diamonds Method: Professional inspectors Additional facts: From fast-food to fine dining

Working area: Great Britain Type of rating: 1 to 5 rosettes Method: Professional inspectors Additional facts: The standards are very high, only one in ten restaurants get one rosette

THE WORLD’S 50 BEST RESTAURANTS Working area: Worldwide Type of rating: 1 to 5 stars Method: Chefs, restaurateurs and food critics Additional facts: It works with a very complex voting system

QUICK BITES In 2018 Massimo Bottura’s restaurant Osteria Francescana in Modena, Italy, was the World’s Best Restaurant.

HAVE SOME MORE 2019 saw the new World Restaurant Awards, live on TV from Paris, like an Oscars award ceremony. The award celebrates the pleasure of eating, drinking and travelling and includes old and new restaurants, offering fine and simple dining. And there was a panel of 100 judges, all prominent names in the culinary world.

GET STARTED

1 Read the texts and tick (✔) which of these are food rating awards.

• AA • Grammy • Michelin • Oscars • Palme d’Or

READING COMPREHENSION

2 Read the texts again and decide which award: 1 has a maximum rating of 3 stars. 2 includes fast-food restaurants. 3 is interested in parking facilities.

SPEAKING

_________ _________ _________

4 is very hard to get. 5 was won by an Italian restaurant in 2018.

_________ _________

MEDIATING CONCEPTS

3 Work in groups. Work out your own rating system for restaurants aimed at young people. In your discussion, you should consider: • • • • •

the rating criteria (maybe choose between 5 and 10 things) the way you will rate (stars, diamonds, silver spoons etc.) the geographic area the method of rating (reviews, votes, inspections) any additional facts (price limit, restaurant type etc.)

4 Now present your group’s rating system to the class. 21

1 Flipped classroom

Starting your business Maria and Jason are talking about ideas for starting a new catering business. Maria So, you want to start a catering business, Jason. What sort of business do you have in mind? Jason Well, I was thinking of 1high-end commercial catering. Maria Do you mean a fine dining restaurant with full service in a formal dining room? Jason Yes, or maybe a speciality restaurant or a bistro, with more relaxed ambience, informal service, soft lighting and with stylish furniture… Oh and a really comfortable bar and waiting area for customers to hang out before or after their meal. Maria It sounds like you’ve got some very clear ideas… Tell me a bit about your background and about what you’re doing at the moment. Jason I’m a classically trained chef and at the moment I’m running pop-ups… Maria And is it going well? Jason Very well! I’ve got an ethnic theme: Mexican one week, Thai the next and so on… Maria Maybe you should consider opening an ethnic restaurant if the experience is so positive… Jason The problem is… there is too much competition and I’m not an expert in ethnic cuisine.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the types of restaurant and the expressions used to talk about a restaurant. Maria Fair point! What about joining a franchise to give you more support initially? Jason I considered that too, but most franchise chains are fast-food or family-style restaurants with too many limitations in terms of set menus, decor, service and facilities. I want more freedom than that. Maria It’s clearly something you’ve thought a lot about, I’m just worried about your lack of business experience. There’s more to managing a restaurant than being a great chef in the kitchen. Jason Yes, of course. That’s why I came to get advice from you. Maria How about becoming executive chef of a hotel restaurant? Have you considered that? Jason Yes, but I haven’t got enough experience to get a job like that and I haven’t got the reputation of a celebrity chef to entice the customers in. Maria Which brings us back to the idea of a speciality restaurant, something that would make you stand out from the crowd. Have you got something in mind? Jason Yes, I have as a matter of fact…

high-end di lusso

GET STARTED

1.04 Read and listen to the conversation. What’s the relationship between the two people?

• business advisor and chef

• chef and trainee chef

• teacher and catering student

lab / The Catering Industry READING COMPREHENSION

2 Read the conversation on page 22 again and answer these questions. 1 2 3 4 5 6 7 8

VOCABULARY

3 Find words and expressions in the conversation for each of the following catergories. Ambience Restaurant facilities Restaurant services Types of restaurant

soft lighting, ______________________________________ __________________________________________________ __________________________________________________ __________________________________________________

Talking about a restaurant Location

Style and ambience

• The location is central/remote. • It’s in the city centre/countryside.

• It’s big/small/modern/traditional/formal/informal/budget/midrange/high-end. • There are bold primary colours and very little decoration/subtle harmonious colours and attractive pictures on the walls. • There are bright lights and fast-paced music. / There is soft lighting and soothing background music. • The furniture is practical and synthetic/elegant and comfortable. • The decor is sophisticated. • The atmosphere is relaxed/intimate.

Service • The restaurant offers full-service/casual service/family-style service/self-service/delivery/online service/a takeaway service. • You can/can’t book in advance. • Staff make recommendations/explain the dishes/give additional information about the menu/show you to your table/take your coat/mix and serve drinks.

Other details • The menu is set/changes every day/week/month. • The restaurant has … Michelin stars/AA rosettes/is listed in the… • They are open every day/Monday to Friday/12-3 and 6-12.

Facilities • There are cloakroom/toilet/bar/outdoor dining facilities. • There is a waiting area/a bar area/a parking area/a dining room. • You can make cash/card/contactless and digital payments.

PHRASEOLOGY

4 Match these questions to the answers. 1 2 3 4 5 6

What kind of catering are you interested in? What are the restaurant’s facilities? What do you think of the decor in here? Is it self-service? Is it a set menu? What are their opening hours?

a b c d e f

utdoor dining facilities, a bar area and a parking area. O Yes, you go to the counter and choose what you want. I like it – it’s attractive, but subtle. 12-12, Tuesday to Sunday. An informal bistro with a limited menu at reasonable prices. Yes, but it changes every week.

lab 5 Complete these sentences with the missing words. 1 2 3 4 5 6

The location of this restaurant is great, it’s really _______________________. There’s no _______________________ here, you have to eat in. I’m afraid you can’t _______________________, you just turn up. Did you know this restaurant has a rating of three Michelin _______________________? Staff make excellent _______________________ on wine and food parings. I don’t really like the bright lights and _______________________ music!

TRANSLATION & PHRASEOLOGY

6 Translate the expressions in the box and use them to complete this description of a restaurant. bello e remoto – cinque giorni alla settimana – buon rapporto qualità-prezzo – l’atmosfera – locali e stagionali sofisticato ed elegante – spiegazioni concise – zona esterna per mangiare

The Whitebrook is a Michelin-starred restaurant, located in a (1) beautiful and remote, natural setting in a wooded valley, on the border between England and Wales. The decor is (2) ________________, but (3) ________________ is relaxed and intimate. The food is modern, showcasing top-quality foraged, (4) ________________ ingredients. The menu is clear and informative, with (5) ________________ of the elegantly presented dishes. Prices range from around £40-£90, but it offers (6) ________________ for such a fine dining establishment, with tasting menu options and fixed-priced courses too. In addition to an enclosed car park, (7) ________________ and surrounding park, there are also rooms upstairs, so you can relax and stay the night. The restaurant is open for lunch and dinner service, (8) ________________, but is closed Monday and Tuesday.

LISTENING

1.05 Listen to a man talking about a new restaurant and complete the missing information.

Boom Burger

Type of restaurant: local, ethnic (1) ____________ Food: (2) ____________ inspired burgers Specialities: jerk chicken burger, plantain fries and (3) ____________ fritters Service: eat in or (4) ____________ Location: in Brixton, (5) ____________ Hours: Tuesday-Saturday (6) ____________, Sunday 12-10 and Monday closed

WRITING

ALTERNANZA SCUOLA-LAVORO

8 Complete the profile of a restaurant where you have worked or that you have visited. Name

_______________________________

Service

_______________________________

Type

_______________________________

Facilities

_______________________________

Food

_______________________________

Location

_______________________________

Specialities _______________________________

Hours

_______________________________

Ambience

_______________________________

SPEAKING

_______________________________

9 Work in pairs. Present the restaurant in your profile to your partner. Use the functions language on page 23 to help you.

The Catering Industry

Tips for Starting a Successful Restaurant So you want to start your own restaurant? Here’s how... LOCATION! LOCATION! LOCATION! Think about where you’re going to open it. Ask yourself: Is the site big enough? Are there enough passers-by to build up a customer base? Are there businesses nearby? Is it near a sports venue or a school? Is it a tourist or a shopping area? KNOW YOUR COMPETITION! Find out about other restaurants in the area. Ask yourself: How many are there? How well do they do? What type of customers do they attract? What do they look for in a menu? How can you appeal to those customers, but be different?

FIND INVESTMENT! More catering businesses fail within the first year than any other type of enterprise. Ask yourself: Have I got enough money to start up and run the business for 18 months? Can I get a loan or enterprise funding, or do I need to find investors? PLAN AHEAD! Make an exhaustive list of everything you need to do before you open your restaurant. Ask yourself about: facilities, equipment, services, staff, budgets, menus, advertising, and don’t forget about technology (if you’re going to be innovative and competitive, you need to think about digital technology as well as robotics).

USE THE SPACE! All restaurants have downtimes, the trick is to use these to your advantage. Ask yourself: What else could you use your restaurant for? Meetings, exhibitions, performances?

Now you’re ready to run a successful restaurant!

READING COMPREHENSION

10 Read the text above and answer these questions. 1 2 3 4 5

What do you need to know about somewhere before you open a restaurant? Why is it important to know which other restaurants are in the area? When could you use your restaurant for other things? How can you avoid failing within the first year? What else should you do before you open a restaurant?

CRITICAL THINKING & SPEAKING

MEDIATING TEXTS

11 Work in pairs. Consider what you read in the text and discuss the following things. 1 2 3 4 5 6

What’s the best place to open a new restaurant in your opinion? Is competition from other restaurants a negative or positive thing? How do you feel about the idea of using a restaurant space for other things? How easy is to find investment for a new catering business nowadays? In your opinion, what is the hardest thing to plan ahead for when opening a new restaurant? How do you see the role of robotics and AI (Artificial Intelligence) in the future of the restaurant business?

COMPITO DI REALTÀ – Designing your own restaurant MEDIATING CONCEPTS Work in small groups and design your own restaurant to present to the rest of the class. You can draw it by hand or use an online program to help you. In your design you should consider: • • • •

the type of restaurant the target clients the restaurant location and layout the services and facilities you will offer

• the style and ambience of the restaurant (furniture, style, light, colours, etc.) • any other unique selling point (USP)

revise vocabulary

1 Read the definitions and solve the anagrams to find words related to catering. 1 2 3 4 5 6

where you eat in a place of work the owner is a famous TV personality a restaurant that serves food from a different country you can eat food like burgers and kebabs cooked very quickly where you go if you want high-quality food and waiter service where you go if you want to be sure of what you find on the menu and how much it costs 7 you can eat particular foods like steak or vegetarian dishes in this kind of restaurant 8 the restaurant you go to if you like a special atmosphere and unusual food

NECATEN TELBYCERI FECH NITECH TAFS DOFO INEF NGIDIN

canteen ___________ ___________ ___________ ___________

SHANFIRCE PELISCYATI MEETH

___________ ___________ ___________

2 Complete these sentences with appropriate words. 1 2 3 4 5

This company provides ___________________________ for all the schools in the area, delivering lunches and snacks. We stay and sleep in ___________________________ on holiday or when we study or work away from home. Restaurants and hotels provide ___________________________, which aims to make a profit. When you travel on trains, ships or planes, you find ___________________________ catering. ___________________________ businesses include places to eat, drink, stay and have fun.

3 Look at the pictures and write the names for the restaurant areas.

1 ________________

2 ________________

3 ________________

4 ________________

5 ________________

4 Combine these words to make new ones. music – restaurants – facilities – canteen – satisfaction

1 leisure __________________ 2 customer _______________

3 factory _______________ 4 chain _________________

5 live _______________

5 Choose the word that means the same. 1 2 3 4 5 6

franchise delivery canteen welfare leisure recommend

A A A A A A

agreement extremely cellar business food worry

B French B service B dining hall B cost B free time B start

C C C C C C

post transfer kitchen spa sleep introduce

D sale D uniform D toilet D well-being D work D advise

6 Write the Italian equivalents for these words and expressions. 1 fine dining 2 full service 3 till

_______________ _______________ _______________

4 supplier 5 delis 6 counter

_______________ _______________ _______________

invalsi training READING B1 – MULTIPLE-CHOICE QUESTIONS

1 Read the article about robot waiters, then choose the correct answer (A, B, C or D)

for questions 1-4. Only one answer is correct. The first one (0) has been done for you.

PIZZA HUT HIRES ROBOT WAITERS

A branch of Pizza Hut in South Korea has introduced a robot waiter to improve service, take pressure off staff and attract new customers. The robot, called Dilly Plate, has been created by a South Korean food technology company. Dilly Plate doesn’t look like the robots in Star Wars, it has no arms or legs, only a motorised platform with a plate on the top that holds your pizza so it can lift it onto your table! The robot uses a 3D camera and sensors to control its movement. It automatically stops and avoids obstacles and people. Dilly Plate can move quickly but in Pizza Hut the speed has been limited to a human walking speed for the safety of both customers and pizzas. ‘The store will have people walking around, and there may be emergency situations like collisions if it moves too fast,’ the company said. Dilly Plate is modelled after Penny, a robot that found employment at Ha’s Restaurant in California. Pizza Hut hasn’t decided to employ the robot full time yet and it is no real threat to people’s jobs. It is an experiment

0 The topic of this article is… A robots in restaurants. B Pizza Hut restaurants. C people and robots. D modern restaurants. 1 Why do they consider Dilly Plate dangerous? A Because waiters will lose their job. B Because it may control the customers. C Because it may hurt the customers. D Because it doesn’t have hands. 2 What do Dilly Plate look like? A a real waiter B another robot C a Star War character D none of the above

to help understand how people and robots can work together in a service environment. In particular, how robots can be used for deliveries and collections in apartment complexes and other enclosed spaces. Another food-service robot is called Deli. Deli is designed to both deliver food and take back used plates from large eating centres such as mall food courts. But be warned because robots and Artificial Intelligence (AI) are also entering the kitchen in the form of Flippy, the world’s first autonomous robotic kitchen assistant that can learn from its surroundings and acquire new skills over time. Flippy can cook perfectly and consistently, receive and carry out orders from the dining room and collaborate with other kitchen staff.

EXAM TIPS • Per prima cosa, leggi tutto il testo per capire l’argomento, la struttura e il tipo di informazioni contenute. In questa prima fase non è necessario comprendere a fondo tutte le parole. • I quesiti, invece, devono essere letti tutti con attenzione per comprendere con esattezza cosa viene chiesto. • Se hai dubbi, comincia ad escludere le opzioni. Quando hai scelto tutte le opzioni, rileggi il testo per controllare la coerenza delle tue risposte.

3 Which statement is not true? A Dilly Plate is used to help waiters. B Dilly Plate doesn’t move slowly. C You don’t need waiters if you have Dilly Plate. D People are curious about Dilly Plate. 4 Flippy... A is used to serve food. B cannot work with chefs. C can understand orders. D is similar to Deli.

LISTENING B1 – MULTIPLE MATCHING

1.06 Listen to these six conversations that take place in a restaurant. Select the correct conversation (1-6) to match

the descriptions (A-H). You can use the same number more than once. The first one (0) has been done for you. You will hear the recording twice.

EXAM TIPS

0 The waiter can’t hear what the customer is asking for. A The customers can have drinks with a discount. B This is not a conversation. C The waiter helps the customer to make a decision. D The customers want something to eat. E These people express a positive and a negative opinion about a pub. F The server asks the customer to pay. G This customer likes to drink beer from the bottle. H This person doesn’t feel well.

• Ascolterai due volte alcune persone che parlano o dialogano. • È fondamentale prepararsi all’ascolto leggendo e comprendendo bene le frasi da abbinare. • Non selezionare una scelta solo perché senti pronunciare una parola, a volte è un distrattore, viene cioè usata con senso opposto a quello offerto.

1 ____ ____ ____ ____ ____ ____ ____ ____

<NEW-WD_FC37>

marketing and promotion Business image A business image is the image a company projects in a particular 1field or situation. It includes people’s opinions and judgements about the products and services the business offers. For a catering business, its image is dependent on many different factors, all of equal 2weight: kitchen, service, restaurant layout, communication and safety.

Kitchen raw materials, food preparation and presentation

Safety food safety and operational safety in the kitchen and dining room

Communication menus, interaction with customers and between staff

Restaurant layout furniture, lighting, style and decor, space between covers

Service style, including training, manner, uniform and cleanliness; speed of service; mise en place; equipment

field campo weight peso 3 raw materials materie prime 4 smooth tranquilla 5 due to a causa di 6 worn usurato 1

All these factors need to be carefully balanced so that there is a smooth interaction with customers. Problems can occur 5due to: • rude staff • a 6worn menu • an uncomfortable chair • a poorly lit dining room • a badly laid table • a slow service 4

GET STARTED

1 Read the text and tick (✔) the things that are part of a business image.

• budget forecasts • cover space • decor • business plan • menus • public opinion

READING COMPREHENSION

2 Read the text again and decide if these sentences are T (true) or F (false). 1 Not all aspects of a company’s business image have the same importance. 2 A kitchen must be safe to give a restaurant a good business image. 3 Staff training influences a restaurant’s image. 4 How staff speak to each other is really important. 5 The amount of space in the dining room doesn’t change a restaurant’s business image. 6 Polite personnel can’t improve a company’s image.

T F

• • • • • • • • • • • •

theory / Marketing and Promotion VOCABULARY

3 Complete the collocations with the words in the box. staff – safety – room – preparation – interaction – chair

1 smooth 2 rude

________________ ________________

3 uncomfortable ________________ 4 dimly lit ________________

5 food ________________ 6 operational ________________

READING COMPREHENSION

HOW TO KEEP YOUR CUSTOMERS HAPPY IN FOUR EASY STEPS! 1

BE FRIENDLY

TURN A BAD SITUATION AROUND

Staff should be as welcoming as possible to customers. This is because customer experience is now more important than the price or the product. So good service and positive interaction with staff are more likely to make customers want to return to a restaurant than great food and drink at competitive prices. And it is simple to do. Staff should smile at customers, greet them warmly and politely, and then show them to their table or to the waiting area. They should never hurry or be rude to customers, no matter how busy the restaurant is.

REWARD CUSTOMERS

Start a customer loyalty program offering them a free bottle of wine or a free meal after a certain number of visits. Reward them for bringing new customers or booking special celebrations like birthdays or anniversaries. Give discounts for multiple bookings or takeaway orders. Alternatively, surprise frequent diners with free starters or desserts, or ask them to leave a review in return for a free drink – everybody loves a 2freebie!

However hard you try to please diners, there will always be some problems. The trick is to deal with them quickly and efficiently so that they don’t become reasons not to return to the restaurant. Train staff to 3handle customer complaints by listening with patience and respect. Where possible, avoid the complaint by 4pre-warning customers they may have to wait for food or a table as the restaurant is busy. Find quick solutions that maintain your customer’s good will and offer them something by way of an apology.

USE THE PERSONAL TOUCH

Get staff to introduce themselves and learn customers’ names. They can greet them by name when they come into the restaurant. Find out about your customers’ interests and have a quick chat about it when you see them. Remember customers’ usual drinks and special requests and offer them without 5being prompted. Ask them for honest feedback about their experience and thank them sincerely. When they leave, tell them you 6look forward to their next visit.

QUICK BITES Thanx, an automated customer engagement platform, found that 70% of restaurant customers never make a return visit, because restaurants do nothing to retain and encourage them to return.

reward ricompensare freebie omaggio 3 handle gestire 4 pre-warning preavvisando 1

being prompted aver ricevuto suggerimenti 6 look forward to aspetti con impazienza 5

4 Read the article above and find one or more examples of how to: 1 be friendly

SPEAKING

2 reward customers

3 turn a bad situation around

4 use the personal touch

MEDIATING CONCEPTS

5 Work in small groups. What do you think is the most/least important thing to keep customers happy and why? Can you think of other ways of doing it? What are they?

theory

Customer profiling In service enterprises, customers are central to the supply of the service. Without the customer there is no service and no need for the business to exist. This is why the main aim of all service enterprises is to satisfy the customer through customer loyalty management. In order to achieve this, it’s important to carry out customer profiling. In other words, working out who your target customer groups are, so you can keep them and find new ones. Here’s how you create an accurate customer profile for your restaurant: DEMOGRAPHICS Find out the age, 1gender, 2income, status, education and occupation of your customers.

PSYCHOGRAPHICS Find out about your customers’ personality type. What are they interested in? How and where do they spend their free time?

GEOGRAPHY Find out if they live, study or work nearby or if they are just visiting. STATUS Find out if they are married, single, if they have children, are part of an extended family or spend most of their time with friends.

HABITS Find out about your customers’ habits. Do they eat out often? Who do they dine with? What time do they usually dine? How many courses do they generally eat? How much do they tend to spend?

Once you have all this information together with any specific details your customers choose to share with you, it’s time to create a profile map of your customers. This will help you 3tailor your service to their needs and expand the groups your restaurant appeals to. 1 gender sesso, genere 2 income reddito GET STARTED 3 tailor personalizzare 1 What is customer profiling? Read the text and give a definition.

READING COMPREHENSION

2 Read the text again and complete these sentences with the missing information. 1 2 3 4 5 6

Customers are vital to ___________________________________________. The main aim of service enterprises is to please ___________________________________________. Businesses do ___________________________________________ to identify current and potential customers. It is important to find out where your customers ___________________________________________. Profiling explores customers personalities and ___________________________________________. ___________________________________________ will help you retain old customers and find new ones.

VOCABULARY

3 Match these words to their definition. 1 2 3 4 5

customer loyalty management demographics geography psychographics status

a refers to a place or region b your social or professional position c a way of ensuring that customers continue to come to your restaurant d information about the population and particular groups within it e the study of people’s beliefs, attitudes and preferences

Marketing and Promotion

LISTENING

1.07 You will hear a professional server called Alice telling a group of students about different types of

customers. Listen and complete the missing information with the words in the box.

tip – hate – competition – hurry – boring – take – dine out – succeed – complain – dislike

CRITICS Definition

They (1) _____________ a lot and expect good customer service.

Positive

They want you to (2) _____________.

Negative

They are hypercritical.

COMPLAINERS Definition They love to (3) _____________. Positive

They keep you busy.

Negative

They compare you to the (4) __________.

REGULARS Definition

LOUNGERS Definition

They like to (7) _____________ their time.

Positive

They are never in a (8) _____________.

Negative

They often make you wait.

HATERS Definition

They love to (9) _____________.

Positive

They (10) _____________ everything.

Negative

They often come back.

They love everything about your restaurant and are frequent visitors.

Positive

They (5) _____________ well.

Negative

They are a bit (6) _____________.

SPEAKING

5 Work in pairs. Do the quiz. Then discuss your answers with your partner.

What kind of service do you expect when you go to a restaurant? A B C

2 3

excellent the best – in very few places You don’t usually notice it.

If there is a problem, what do you do? A B C

Complain if really necessary. Always complain. Nothing, it’s too much effort.

Which of these statements best describes you? A B C

You eat out often and like to

try different restaurants. You eat out often in the same restaurant. You don’t eat out very often – it’s expensive and the standard of food and service is poor.

What

kind of customer are y ou?

You ______ tip restaurant staff if they are good. A B C

always often/sometimes never

At a restaurant you usually order… A B C

6 7

the chef’s special. the same thing. anything – it’s all the same anyway.

If you don’t like a restaurant, you... A B C

never return. return, but complain a lot. often return anyway.

Do you leave a restaurant review... ? A B C

only for good restaurants only for bad restaurants always: good or bad

theory

Marketing strategies Once you have completed the customer profiling for your restaurant, it’s essential to identify the best marketing strategies to promote your business in order to grow your customer base. These are currently the main marketing strategies:

A Create a website, giving news and 1updates about special offers and events. Include

competitions so guests can win free meal coupons. Give them an option to sign up for a newsletter detailing themed evenings, the wine or dish of the week and happy hour offers. Provide an online feedback and suggestion function.

Effectiveness: We surf the Internet passively, but downloadable offers and coupons are very popular. Cost: £ £ You will have to pay for the initial design of your website if you can’t do it yourself. Difficulty: ★★★You need to administer the website and upload new information constantly.

B Advertise your business on local TV or radio stations, by creating a simple advert to promote your bar or restaurant. You can give details of 2special deals for families, offers or 3loyalty cards.

Effectiveness: Most of us watch TV and/or listen to the radio and we remember the things we hear or see. Cost: £ £ £ £ TV advertising is particularly expensive. Difficulty: ★★★ It’s not easy to create a short advert that says everything and attracts customers.

D A good restaurant or bar shouldn’t need much

advertising, just for customers to recommend it to their friends and families, by telling them about their positive experiences. It’s also a good idea to have close relations with other local businesses , promoting each other’s activities.

C Advertise your business in local newspapers or in

specialist magazines. Write a short description of the type of food and drink and ambience, adding a photograph to really set the scene. Provide your customers with drink or meal coupons.

Effectiveness: Not many people actually read magazines or newspapers nowadays. Cost: £ £ £ Adverts can be quite expensive, especially if they are in colour or with pictures. Difficulty: ★★★ It’s quite hard to excite customers in just a few lines in black and white.

Effectiveness: Still the most effective way of promoting a business. But be careful, one bad experience will lose you a lot of potential customers! Cost: It’s free! Difficulty: ★★ It’s easy as long as you work hard on the customer service side of your business.

Marketing and Promotion

E Produce leaflets, flyers or business cards promoting

your bar or restaurant and hand them out to passers-by in the local area, or deliver them doorto-door. You can include a sample menu, offers and coupons, as well as pictures and information about your business.

F Create a business page on social media to promote your

bar or restaurant. Include key information like opening hours, menus, location and contact details. Make it more interesting with photos of dishes and cocktails. It’s important to allow users to comment, tag or add things to your page and create online surveys.

Effectiveness: Lots of us treat them as junk mail and throw them away. Cost: £ £ £ You need to pay for printing and delivery, unless you are able to do all of this yourself. Difficulty: ★★★ It’s harder than you think to produce an effective and distinctive leaflet or flyer.

Effectiveness: This is 4word of mouth for social media users. Cost: £ Costs are limited. You can create your page for free, but you may want to advertise to targeted users. Difficulty: ★★ Getting started is easy. But you need to make sure you update regularly, respond to posts and keep up-to-date with technology.

updates aggiornamenti special deals offerte speciali 3 loyalty cards tessere fedeltà 4 word of mouth passaparola 1

GET STARTED

1 Read the texts on pages 32-33 and list the main marketing strategies available to catering businesses.

READING COMPREHENSION

2 Read about the people below and decide which promotion method (A-F) is most suitable to them. 1 Amanda hasn’t got a lot of money to spend on promotion at the moment, but she’s very comfortable using technology. 2 Alex used to work in IT and wants to create a personalised online presence he can update and administer himself. 3 Kevin doesn’t understand technology and doesn’t want to waste his money on expensive advertising. 4 Kate likes doing her own artwork and has got a younger brother and sister, who can give out leaftets for a small amount of money. 5 Felicity enjoys photography and has a small budget for publicity. Her best friend is a journalist. 6 Sue has a large enterprise grant to promote her business. She is looking to attract young people between 18-30 to her new bar.

SPEAKING

F ____ ____ ____ ____ ____

MEDIATING CONCEPTS

3 Work in pairs. Look at the pictures of the different promotion methods, find advantages and disadvantages and decide which one you want to adopt to launch your new bar or restaurant. Social media is great because it’s free and reaches a lot of young people. But it’s no good if it isn’t updated and that takes time.

theory

The effects of the Internet on the catering industry The Internet has completely changed our restaurant experience, from how we decide where and what to eat, to how we book and order, to how restaurants promote themselves to customers.

WEBSITES Today nearly all restaurants have a website. This is how they communicate with current and potential customers. On a restaurant’s website you can find information about: • its location, services and facilities; • menus and opening hours; • contact details; • an online booking system; • reviews and awards; • photos and news about special events. There is a cost to setting up and running your own website, but it is worth doing as you have total control of its content.

ONLINE REVIEW SITES AND APPS Online review websites are the 1go-to tool nowadays to find information about restaurants anywhere in the world. Popular websites and apps include: TripAdvisor, reviewing all aspects of hospitality; OpenTable, 2doubling as a booking platform; Yelp, evolved from a 3business directory to a reviewer; Gayot, combining restaurant reviews by individuals and professionals; Zomato, offering refined search criteria and reviews from professional food critics, bloggers and diners; Foursquare, a city guide with good local business reviews.

SEO (Search Engine Optimisation) Another important marketing tool for restaurants, SEO is the process of maximising the number of visitors to a particular website by ensuring that the site appears high on the list of results on search engines such as Google, Yahoo or Bing.

SOCIAL MEDIA Today social media is the cheapest and simplest way of keeping customers informed about your restaurant. It is a good idea to have more than one to maximise impact and 4widen your target customer groups. Popular social media sites include: Facebook, as a constant interface; Instagram, to share images of your restaurant; Twitter to provide news updates; WhatsApp for smaller group updates or events; Snapchat for younger target groups. Needless to say these must all be updated constantly.

BOOKINGS SITES AND APPS Until recently most people booked restaurants by telephone, but the free download of mobile booking apps makes it a more convenient way to find and book a table. Popular apps include: TheFork, Quando, OpenTable, Bookable. They offer differing levels of choice depending on how many restaurants pay to use their services. Some offer discounts and special deals to entice new customers to use their apps.

go-to preferito doubling as con doppia funzione di 1

business directory annuario commerciale 4 widen ampliare 3

GET STARTED

1 Read the texts and find an example of: 1 a search engine

2 a booking app

3 an online review site

4 a social media site

READING COMPREHENSION

2 Read the texts again and answer these questions. 1 How has technology changed our restaurant experience? 2 What do most restaurants have today and why? 3 Why is SEO so important?

4 What is good about social media? 5 How do online reviews help restaurants? 6 Why are booking apps so popular?

Marketing and Promotion

THE BEST FOOD BLOG AWARDS is a gourmet, food, wine and travel magazine, specialising in international cuisine. Every year they publish the ‘Saveur 100’ list, which highlights top restaurants, food and drink and culinary professionals. In 2010 they started the ‘Best Food Blog Awards’. Meet some of the 2018 finalists:

A BLOGS ABOUT FOOD AND CULTURE Blog name: Curious Appetite Blogger: Coral Sisk is a sommelier and culinary travel writer based in Florence, with Sicilian and Iranian heritage. Blogging about: the food and drink of Florence and Bologna, with the aim of giving advice to visitors about what and where to eat in the region, and to share 1insights into Italian life and food culture. Recent blog posts: Where to find the best gelato in Florence; Florence in August: your essential whereto-eat-and-drink guide.

C BEST FOOD VIDEOGRAPHERS Blog name: Kitchen Unnecessary Blogger: a small team of food adventurers producing a show with host Ashley Rodriguez. Blogging about: cooking outside on an open fire, using wild, 2foraged ingredients, surrounded by natural environments and sharing the food with special guests. Recent blog posts: An episode with Daniel Winkler of the Mycological Society, foraging for chanterelle mushrooms in the woods and cooking them in a Fondue in a pumpkin.

B BEST FOOD INSTAGRAM Blog name: Belly Over Mind Blogger: Ankiet Gulabani is a young food writer from Mumbai. He has no formal culinary training, but he started writing for BBC Good Food India, before moving on to other publications. Blogging about: Indian food with a global focus, reimagining seasonal home cooking in a creative way and providing visual, easy-to-follow recipes. Recent blog posts: 10 cookbooks releasing this year that I’m super excited about; Green Peas, Feta, Mint and Za’atar Samosas recipe. insight conoscenza foraged (cibo) cercato e raccolto in natura

3 Read the article above and decide which of the three blogs (A-C): 1 is produced by a team. 2 is set in Italy. 3 focuses on images.

4 highlights Indian food. 5 is interested in wild ingredients. 6 looks at culture alongside food.

INTERNET RESEARCH & WRITING

4 Do some Internet research into a food blog you know and like. Find out: • the type of blog it is and the blog name • information about the blogger

• what it’s about • recent blog posts

5 Now write a short text about the blog you researched. Use the texts in the article above as a model. 35

Promoting your business

Promotional leaflets

Welcoming and making suggestions

Describing your business briefly

Making promises and invitations

Highlighting offers

PARTY TIME

Welcome to Bar 44! Come and visit us for the true Spanish tapas experience brought to you in the heart of South Wales. You can choose from our extensive tapas menu available all day, or how about trying the lunchtime special offers or our Sunday sharing dishes? If you like to find cool places to hang out with friends, then Bar 44 is the place to be!

Bar 44 Cardiff 15-23 Westgate Street Cardiff CF10 1DD 1.30-24.00 Fri/Sat 11.30-23.00 Mon-Thur/Sun

Our restaurant serves a wide range of tapas dishes prepared with the freshest ingredients. We also stock the finest Spanish beers and wines – ask our staff for advice.

Bar 44 Penarth 14 Windsor Road Penarth CF64 1JH 11.30-24.00 Fri/Sat 11.30-23.00 Mon-Thur/Sun

AT BAR 44!

Tuesday – Thursday Buy three tapas dishes and get one free!

Bar 44 Cowbridge 44c High Street Cowbridge CF71 7AG 11.30-24.00 Fri/Sat 11.30-23.00 Tues/Weds/Thur 11.30-17.00 Sun

We promise you’ll have an amazing experience and you’ll want to come back again and again. Entry is free, but booking is advisable, especially at weekends when it’s busy. What are you waiting for? Book your table now by phone or online! Don’t forget to download the online flyer with our promotional offer and present it to your server. We look forward to seeing you soon at one of our four venues.

NOW OPEN! Bar 44 Bristol 18-20 Regent Street, Clifton Village, Bristol BS8 4HG 11.30-23.00 every day

GET STARTED

1 Read the promotional leaftet and choose the correct option. 1 2 3

Listing contact details and giving opening hours

Who is this promotional message for? A current customers B potential customers C both What is it about? A a special event B offers and promotions C the opening of a new restaurant Where would you find it? A in an online flyer B in a promotional email C on a billboard

Adding news or updates

CHEF’S RECOMMENDATION You can produce written promotional messages for real or digital brochures, flyers or billboards. You can also produce promotional messages for TV, Internet or radio adverts. Remember to: • Use enthusiastic language • Have a catchy slogan • Insert an eye-catching picture • Emphasise your promotion • Include your address • Specify opening times

READING COMPREHENSION

2 Read the promotional leaflet again and answer these questions. 1 What type of cuisine do they offer? 2 Why and when should you book? 3 What’s the promotional offer and how do you get it?

4 How many venues does Bar 44 currently have? 5 Which venue is closed on Monday? 6 Which venue is new?

lab / Marketing and Promotion Writing promotional texts Welcoming customers and making suggestions

Promoting offers

• Welcome to the new/latest… • Our new café/restaurant/bar will be open on… • (It’s) Party time at… ! • Why don’t you try our... ? • How about coming/trying/sharing… ? • Do you like... ? / If you like… then this is the place to be! • You can try / choose from our latest wine list/menu.

• Here are some special offers… • Buy one get one free! • Bring/Don’t forget to bring this leaflet/voucher for a free…

Describing your business and stating your mission • We are a small, family-run business/a modern European-style bar/a traditional English pub/a new independent café-bistro in… • We are passionate about… / We love… • Our aim is to use local products/offer seasonal home-made food/the finest local ingredients. • We have … an extensive/authentic menu, finest/freshest ingredients, expert staff, a special/unique atmosphere. • The food is delicious/tasty. • Our bar stocks…

Making invitations and promises • An amazing/wonderful experience. • We promise/guarantee you’ll want to come back again and again! • You’ll have a great time! • You’ll want to bring your friends and family! • We can’t wait to see you/serve you/entertain you at... ! • We’d love to see you on… • We look forward to seeing you soon. / See you soon! • We’re delighted to invite you to… • Pop in for… / Come and see us… / Come and visit… ! • What are you waiting for? Book your table now by phone or online!

PHRASEOLOGY

3 Read the functions boxes above and find a suitable phrase for each of the following. 1 2 3 4

an offer to only pay for one drink how to make a reservation a promise of fun a reminder

5 6 7 8

a description of the place a suggestion the company’s objectives an invitation

4 Choose the correct option to complete these sentences. 1 You can ___________ from our extensive tapas menu. A choose B to choose C choosing 2 How about ___________ the lunchtime special offers? A to try B try C trying 3 What ___________ waiting for? A are you B do you C being you 4 If you like ___________ cool places to hang out, Bar 44 is the place to be! A to finding B find C to find

5 ___________ is advisable, especially at weekends. A Booking B To book C To booking 6 Don’t forget ___________ the online flyer with our promotional offer. A download B downloading C to download 7 We look forward ___________ you soon at one of our four venues. A to see B seeing C to seeing

WRITING

5 Design an online flyer with a promotional offer for the café-bistro Semolina. Use some or all of the following information and the functions language above.

A new café-bistro, it serves freshly cooked meals, desserts, locally sourced beers and wines and speciality teas and coffees. • • • •

It has a relaxed atmosphere and friendly staff, free on-street parking after 6 p.m. It’s available for private hire (up to 29 people). Set lunch menu: 2 courses £12, 3 courses £15 (includes a glass of wine). Opening hours: Wednesday-Saturday 12-15, 18-22; Sunday 12-18.

Semolina, 15 Baker Street, Brighton 01273 691234 info2@semolinabrighton.co.uk.

lab Promotional emails News Calling all customers!

Introducing your restaurant

Welcome to Semolina, a new independent café-bistro in the seaside town of Brighton. We offer a seasonal home-made menu created with the finest, local ingredients.

Describing your restaurant and stating your mission

We are a small family business, passionate about making everything from scratch including ice cream, desserts, pasta and bread. On our extensive drinks menu you will find personally selected Sussex ales and ciders, wines and spirits. Or why don’t you try our excellent coffee brought to you from a micro roaster in Horsham and loose teas selected from Brighton’s Open Market.

Concluding enthusiastically

So go on! Pop in for a meal, glass of wine or just coffee and cake. We look forward to seeing you soon and hope you enjoy our food, drinks and the friendly atmosphere. From the Staff at Semolina

CHEF’S RECOMMENDATION

When sending promotional emails, don’t forget to:

Semolina, 15 Baker Street, Brighton 01273 691234 • Have a punchy subject line so people read your email info2@semolinabrighton.co.uk. • G ive information about location, opening hours, Opening hours: Wednesday-Saturday 12-15, 18-22; Sunday 12-18. Send

GET STARTED

1 Read the promotional email. Who is this email to and from?

ordering and booking • H ighlight new menus, specials, private dining offers and special events • Add discount codes, vouchers and details of gift cards • Include a personal anecdote about the staff or restaurant: It’s one year old today, The sous chef just got married, Joe invented a new cocktail in the bar, etc.

READING COMPREHENSION

2 Read the email again and decide if these sentences are T (true) or F (false). 1 Semolina is part of a chain. 2 They serve local produce. 3 Semolina is run by two friends.

T F

• • • • • •

4 They make their own bread. 5 They brew their own beers. 6 You don’t have to order a full meal.

T F

• • • • • •

VOCABULARY

3 Match these terms from the text to the correct definition. 1 2 3 4 5 6

independent seasonal from scratch micro roaster loose pop in

WRITING

a b c d e f

a small company that processes coffee beans from the beginning without making use of any previous work go somewhere quickly for a short time not contained in a bag not part of another bigger company relating to a particular part of the year

ONLINE INTERACTION

4 Write a promotional email about your new restaurant. In your email say: • what it’s called and what type of restaurant it is • what it offers and what is unique about it • when it is opening and what special promotion there is

How to write an email, p. 252

Marketing and Promotion

Promotional videos VIDEO

Watch the E5 Bakehouse video and tick (✔) the true sentences. 1 2 3 4 5 6

• E5 is an independent bakery and coffee shop. • It’s open daytime and evenings. • Everything is hand-made daily. • Ingredients are local, seasonal and organic. • All the staff have lots of baking experience. • It is committed to sustainable, renewable resources.

PHRASEOLOGY

2 Match the two parts of the sentences. 1 2 3 4 5 6

At the Bakehouse we use... We are open for... All of our breads are entirely handmade... The menus change daily as... Our staff consists of... Visit us to pick up your ‘daily bread’...

WRITING & SPEAKING

a b c d e f

a small, young, committed group of bakers, chefs and baristas. and baked daily at sunrise. and linger over delicious coffee and cake at the café. breakfast, brunch and lunch. organic, locally sourced ingredients. they are influenced by ingredients available.

MEDIATING CONCEPTS

3 Work in small groups. You have been asked to write a promotional video message for an elite London restaurant. Read the restaurant’s profile and write your script. Restaurant name

Seven Park Place

Location

St James’s Park, central London

Opened

2009 by chef manager William Drabble

Typology

Michelin-starred, fine-dining, hotel restaurant

Cuisine

Modern-French, using seasonal British ingredients

Signature dish

poached lobster tail, cauliflower purée and lobster butter sauce

Decor

bright, light and elegant; intimate space with 26 covers and nine tables

Menus

breakfast, lunch, à la carte, tasting, wine, dessert, afternoon tea

USP/offers

personal service; private dining

4 Present your promotional message to the class.

You can film it, record it or act it out live. Get ready to provide feedback on each advertisement as if you were chef manager William Drabble, using this feedback form. Then, as a class, vote for the best advertisement. Welcome to Seven Park Place, the hottest restaurant in Central London! This Michelin-starred, fine dining hotel restaurant is run by the innovative chef manager William Drabble. His signature dishes include: delicious...

Promotional Message Evaluation Form

[Give marks between 1 and 10 for each category, with 1 lowest and 10 highest]

Structure of presentation Content of presentation Style of presentation Clarity of promotional message Success of promotional message Overall mark (add your score up and divide the total by 5)

Overall comment __________________________________________ ___________________________________________________________

lab

Creating your website and social media page Website 4

7 www.bababoom.london

VOCABULARY

1 Look at all three web pages and match the words in the box to the correct part on the web page. booking system – contacts – gallery – logo – map – menus – opening hours – takeaway ordering system

READING COMPREHENSION & SPEAKING

MEDIATING CONCEPTS

2 Work in pairs. Look at the web pages again and answer these questions. 1 2 3 4 5 6

What’s the main aim of the website? Who is its target audience? Does it cater for particular groups or dietary needs? Is the layout of the site clear? Why/Why not? Is there a good balance between text and images? What would you expect to find by clicking on the links to the other pages? What information or links would you add to this website?

Marketing and Promotion

LISTENING

1.08 Listen to a professional web designer and restaurant image curator talking about what makes a good

website and choose the correct answer. 1 2 3

What attracts most people to restaurants? A ambiance B food C theme Why is it important for the website to be easy to navigate? A Because people lose patience quickly. B Because people need to be able to use all its services. C Because technology can complicate things too much. Are lots of photos on the website a good or a bad thing? A You need as many images as possible. B You shouldn’t put any images on your website. C You need the right amount of carefully selected images.

4 5

What is the problem with blogs and reviews? A Nothing – they’re great! B They are very time consuming. C You have no control over them. What’s the most important thing to remember about your restaurant’s website? A It should be accessible, easily recognisable and simple. B It should be adventurous, complex and original. C It should be memorable with lots of pictures and links.

READING COMPREHENSION

4 Read the ‘About us’ page and answer the questions below. CHEF’S RECOMMENDATION Over lots of long runs and a few even longer afternoons in the pub… the dream became a reality. We opened our doors in August 2016 on Battersea Rise, Clapham and it has been hard work! We love real food, big flavours, cooking over fire, outdoor adventures and doing things the right way. Our Persian flatbreads are topped with grilled meats & great vegetables. We love combining Middle Eastern flavours with quality British produce & serving you generous plates of food all day long from delicious brunch to late night feasts. We love to chat, so please say hello and tell us what you really think or write to us if you fancy a run. We’re always looking for training buddies.

’About us’ pages should: • Be interesting and informative • Express your values and beliefs • Tell customers what to expect – facts not fiction! • Inspire trust and confidence • Make a connection – be natural and personal and add a photo

Eve, Travis and Jono

1 When did the restaurant open and where is it? 2 What is their other passion apart from food?

Presenting a business • We opened / We started in… • The idea/Our dream is to… • We love/like… / We’re passionate about… / We have a passion for… • Our food is… / Our flavours are… • We’d like to… / We’re always looking for… • Please drop by/say hello/give our restaurant a try…

3 What kind of restaurant is it? 4 Who runs the restaurant?

INTERNET RESEARCH & WRITING

5 Look for restaurant websites online and make notes on the following: • • • • •

How is the site structured? What links to other pages are there? Is there a blog, a gallery, links to social media? Is there an ‘About us’ page and what information is on it? What other interesting features has the website got?

COMPITO DI REALTÀ – Designing a restaurant website MEDIATING CONCEPTS Work in small groups and design a website for a speciality, ethnic or bistro-type restaurant. Use the information on these two pages to help you. On your website you should include: • the restaurant name and logo • a site menu and links to other pages • images/video or other web designs

• contact details and opening hours • an ‘About us’ page • links to social media

lab Social media page Nando’s has 1.42m followers on Twitter and 4.4m fans on Facebook. It uses different social media techniques to generate customer engagement and loyalty. These include targeted tweets and the famous ‘finger selfies’ where customers who tweeted a picture of a finger selfie made from a Nando’s napkin, received a £20 gift card and could win free food for a year.

Mexican chain Taco Bell launched its ‘Spicy Chicken Cool Ranch Doritos Locos Tacos’ through a short film on Snapchat, shot around the MTV Awards. It immediately created an internet sensation amongst its target demographic, with thousands 1 swiping it before you could even buy the products at Taco Bell.

CHEF’S RECOMMENDATION

Pizza Pilgrims started as a market food stall. Now it’s a chain with nine London venues and one in Oxford. Their Instagram account is full of photos of their delicious pizzas, food adventures and new ideas for you to like and follow. They appeal to their target groups of college students on social media with requests such as: ‘Pizza 2Taster will be paid £1,500, and receive free pizza for a whole year’.

Effective social media pages: • Build partnerships • Create experiences • Use storytelling • Highlight visuals • Encourage sharing

swiping farlo girare taster assaggiatore

READING COMPREHENSION

INVALSI Read the texts and decide whose social media campaign:

1 shot a film at the MTV awards. 2 encouraged finger selfies. 3 offered to pay for a food taster.

_________ _________ _________

4 has photos of food-related adventures. _________ 5 promoted a product before you could buy it. _________ 6 targeted college students. _________

VOCABULARY

2 Match the actions in the box to the social media sites you can do them on. Can you add any more? follow – like – post – swipe – tag – tweet

Facebook 1 ________________

SPEAKING

Instagram 2 ________________

Snapchat 3 ________________

MEDIATING CONCEPTS

Twitter 4 ________________

3 Work in small groups. Think of a chain or individual restaurant you like and decide on a social media campaign to promote that brand. Present your campaign to the class.

Marketing and Promotion

Online complaints and reviews

Peter ★ ★ ★ ★ Per Se, New York City

Lisa doesn’t recommend Pavilion Restaurant

You can definitely skip this place. The issue is not the cost (although it’s expensive) but the terrible food. It’s tasteless, boring and generally unappealing. A TV dinner from the microwave would be better! On the positive side staff are friendly, service is efficient and the location is great… It’s just a shame about their overpriced bad food!

16 August at 23.04

When we complained about our undercooked meals, the manager was very confrontational and disrespectful towards us. He ignored our comments and simply sent the waiter over with our bill. I was with some business clients at the time so I felt humiliated and embarrassed and lost for words. Dear Lisa, Thank you very much for your feedback on social media. As a restaurant group we are clearly unable to meet your expectations. Therefore to avoid any further disappointment we would like to inform you that you are no longer welcome at any of our venues again. Kind regards, The Manager of the Pavilion Restaurant

Dear Peter, Thank you for your comments. I’m very sorry to hear about your experience. This is definitely not what our customers expect from us. We are known for delicious gourmet food at competitive prices. Please contact me, as I would like to make up for your disappointment. Corey Chow, Chef de Cuisine, Per Se

The worst experience ever!!! Richard

Reviewed St Paul, London on 16 June 20...

My girlfriend and I ordered brunch. After waiting 45 minutes for our food, we asked the server who insisted it had only been 25 minutes and gave us no apology. Our food finally arrived after another 20 minutes and my baked eggs and chorizo were raw. The server removed the food without any apology once again, so we left the restaurant never to return...

READING COMPREHENSION & SPEAKING

Mark, owner at St Paul responded to this review Responded 22 June 20... Hi Richard, Every customer is equally important to us and I spoke to the staff about this unfortunate incident. They were very distressed and hope to learn valuable lessons from it. I would like to reassure you, and anyone reading this, that this isn’t what happens at St Paul. We apologise unreservedly for your negative experience and hope you will visit us again.

MEDIATING TEXTS

1 Work in pairs. Read the complaints and the responses and answer these questions. 1 What’s the problem in each situation? 2 Are they reasonable problems to complain about?

Complaining • The issue/the problem is… • We waited 45 minutes for our food… • When we complained the manager was very confrontational… • He/She ignored our comments. / The server gave us no apology. • The food was cold/raw/terrible/overcooked/tasteless. • The service is/was slow and inefficient. • I felt humiliated and embarrassed. • It’s (just) a shame about… • It was the worst experience ever…

WRITING

3 How do you think each person responds to each complaint? 4 Do they do enough or could they do more?

Responding to complaints • Thank you (very much) for your comments/feedback. • I’m very sorry to hear about your experience. / We apologise unreservedly for your negative experience. • Every customer is equally important to us. • This is (definitely) not what our customers expect from us. • We hope to learn valuable lessons from it. • I spoke to the staff... / I would like to reassure you… • I/We hope you will visit us again. • To avoid any further disappointment, we’d like to offer/give you…

ONLINE INTERACTION

2 Work in pairs. Write an online complaint about a restaurant you visited. When you finish writing, deliver your post to your partner. Read the complaint and write a response. Consider the following points: • introduce yourself and thank the customer for their comments • make sure you fully address each part of the complaint • explain how your restaurant usually operates

• tell the customer what you have done/intend to do to make amends • invite them to return to the restaurant and contact you again

revise vocabulary

1 Match the two parts of the definitions. 1 2 3 4 5

A business image is how... A customer loyalty programme is how... Customer profiling is how... A marketing strategy is how... Search Engine Optimisation is how...

a b c d e

you understand your customer target group. you promote your business. you reward people for choosing a restaurant. you get more people to find your business online. a company appears in public.

2 Combine the two parts to form new words and expressions. 1 2 3 4 5 6

demo leaf on psycho social web

a b c d e f

sites media let line graphics graphics

3 Complete these collocations with the words in the box. create – post – produce – write

1 2 3 4

_____________________ a blog, an email, a leaflet _____________________ a message, a picture, a review _____________________ a leaflet, a flyer, a business card _____________________ a website, a social media page, an advert

4 Find the odd one out and say what the others have in common. 1 2 3 4

Bing Google Yahoo WhatsApp ______________________________________________________ Facebook Foursquare Instagram Twitter ______________________________________________________ Snapchat Tripadvisor Yelp Zomato ______________________________________________________ Bookable Gayot Quando TheFork ______________________________________________________

5 Complete these sentences with the words in the box. advertise – blogger – opinion – reward – service – target

1 2 3 4 5 6

You need to ____________ to grow your company. Customers can sometimes forgive bad food, but never bad ____________. It is important to ____________ customer loyalty with discounts and special offers. Public ____________ is one of the easiest ways to find new customers. Your ____________ customer groups could live in particular areas or have similar habits. Every customer is potentially a food ____________ or a critic.

6 Write the Italian equivalents for these words and expressions. 1 2 3 4 5 6

seasonal from scratch booking system opening hours micro roaster loose

____________ ____________ ____________ ____________ ____________ ____________

invalsi training READING B1 – MULTIPLE MATCHING

1 Read the article about ghostwriters. Parts of the text have been removed. Choose the correct part (A-G) for each gap (1-5). There is one extra part that you should not use. The first one (0) has been done for you.

COOKBOOK GHOSTWRITERS It takes a lot of hard work and experience to be a good chef and create awesome recipes to share with the world 0 B . It takes an ability to put your knowledge into words that people without culinary experience will understand. Are there writers who are chefs, and chefs who are a writers? Of course there are, but they are the exception. This is why most cookbooks take two or more people to create: 1 , but there can be more people involved. Graphic designers, marketing agents, editors, publishers, photographers. Most of the time, the team on a book requires many different talents and can be expensive.

It is no longer enough to be a master chef at a prestigious restaurant. If you want to be a star in the culinary world, chefs must be in the public spotlight. This can include TV and radio appearances, interviews or – in most cases – creating a cookbook. But 2 , chefs do not often have the time to write books. It is mainly a publishing company, or a ghostwriter, who take care of it. According to some writers, while chefs may create some of the content, they don´t even read the final book. What are the requirements to be a cookbook ghostwriter?

• Clarify the steps – According to Julia

•C apture the soul – A good chef is also an artist, a food philosopher in most cases, so 4 understanding and talking to the chef and the best moment to talk to a cook is at the stove, when they are cooking, happy, remembering how they learned the craft.

Turshen (ghostwriter for Gwyneth As hard as it may seem to live the life Paltrow´s My Father´s Daughter), of a writer behind the closed doors the best way to write a recipe is not of a kitchen, there are some great knowing anything about cooking. moments too. For those with a Julia Moskin adds: ‘Oddly, one of combined pleasure in writing and the best qualifications for the job is cooking, 5 . ignorance: if you know nothing at all, you’ll begin your EXAM TIPS explanation from zero, and 3 ’. • Per prima cosa, leggi il titolo e il testo, poi esamina con

A there is usually a writer and a chef ____ B but writing a cookbook is a whole different thing 0 C this is the best job ____ D that will suit all readers ____ E chefs are the best ____ F the writer has to spend time ____ G since they are so busy in the kitchen ____

attenzione le parti mancanti e comincia a inserire negli spazi vuoti le parti di cui sei assolutamente certo, non è necessario che siano le prime. • Naturalmente dovrai essere sicuro del significato delle frasi che precedono e seguono i vari gap. • Ricordati che ci saranno sempre dei distrattori, cioè delle parti in più che vanno scartate. • Quando hai finito, rileggi tutto il testo per verificare la coerenza logica.

LISTENING B1 – MULTIPLE MATCHING

1.09 Listen to three people talking about their favourite restaurants. Select the correct speaker (1-3) to match

the descriptions (A-G). There is an extra sentence. The first one (0) has been done for you. You will hear the recording twice. 0 This customer notices even the smallest thing when he goes to a restaurant. A The relationship with waiters is very important. B This person thinks that good food can be expensive. C This restaurant is little but special.

2 ____ ____ ____

D Efficiency can be decisive. E This person just hates globalisation. F This person is not keen on meat. G This customer appreciates eating in a quiet atmosphere.

____ ____ ____ ____

3 food stores and supplies Sourcing suppliers Sourcing the best suppliers for your restaurant is crucial to ensuring the success of your business. Here are some recommendations about how to do it. 1 Clearly, the cost of food is very important, especially for small restaurants with a limited budget, but it is not the only reason for favouring a particular supplier. If ingredients are cheap, they will not always necessarily be good, and inconsistent product quality will lose customers rather than gain you new ones. 2 Service is also a vital consideration when selecting a supplier. You need to 1rely on correct delivery times, frequency and accuracy of orders, or fast replacement of goods if there is a problem. Once you find a supplier you like, you can guarantee good 2customer care through a Service Level Agreement*. 3 How do you find reliable suppliers? Many small businesses consider personal recommendation an ideal way. When you find potential new suppliers, ask them if you can talk to their existing customers. Most businesses grow and expand locally and globally on the strength of their reputation. 4 It is an excellent idea to visit all new suppliers to find out about their procedures and methods. The traceability of food products is crucial to ensure high levels of health and safety as well as animal welfare. 5 Fresh, seasonal and locally sourced products are increasingly 3in demand as they minimise environmental impact as well as costs and risks of food perishing due to excessive food miles. The use of local suppliers also supports the local economy.

The Service Level Agreement (SLA) is a signed contract governing the delivery of services between a service provider and the client.

rely on fare affidamento su customer care servizio clienti 3 in demand richiesti 1

Organic and GMOs Food, p. 61

GET STARTED

1 Read the text. What are the main considerations when sourcing suppliers? Translate these words into Italian. 1 cost ____________ 2 quality ____________

3 reputation 4 reliability

____________ ____________

5 sustainability 6 traceability

____________ ____________

READING COMPREHENSION

2 Read the text again and answer these questions. 1 To whom is the cost of food especially important? 2 What will be the result of inconsistent product quality? 3 Which aspects of service does a restaurant rely on?

4 What will a Service Level Agreement guarantee? 5 Why should a good supplier be happy to let you talk to existing customers? 6 Why are locally sourced products in demand?

theory / Food Stores and Supplies VOCABULARY

3 Find the English equivalents for these words and expressions in the texts on page 80. 1 orari di consegna 2 rapida sostituzione di merci 3 fornitori affidabili

_________________ _________________ _________________

4 raccomandazione personale ________________ 5 prodotti stagionali di provenienza locale ____________ 6 cibo che va a male ________________

LISTENING

1.10 Listen to five people talking about what is important to them in sourcing suppliers. Match each person

with the reason local food is important to them. There are two extra. a b c d e f g

It’s trendy and interesting. It helps local economies. It is delivered quicker. It often offers higher welfare produce. It only delivers fresh produce. It protects the environment. It reduces the distance food travels.

g Speaker 1 • Speaker 2 • Speaker 3 • Speaker 4 • Speaker 5 •

1.10 Listen again and complete these texts with the missing words.

Speaker 1 Local food doesn’t have to travel so far, so you can pick it later and use it almost immediately. Just consider for a minute the (1) ____________ travelled by unseasonal fruit and veg in the UK: Bananas: 5271 miles from Columbia; Mushrooms: 287 miles from Ireland; Peppers: 2246 miles from Israel.

Speaker 2 Add terms like ‘seasonal’, ‘farm-fresh’ or ‘locally grown’ to your menu description and watch sales and footfall increase in your restaurants. You will also be able to change your menus more often and become more creative with a wider choice of ingredients, based on their seasonal (2) ____________.

SPEAKING

Speaker 3 Small-scale farming has less of an impact than industrial-sized farms. They use less energy, limit the use of chemicals and often produce organic food. This protects local (3) ____________.

Speaker 4 Small farms can’t compete with big suppliers in terms of discounted prices, but they can offer you good quality, higher welfare (4) ____________ at fair prices to producers and consumers, by cutting out the middlemen.

Speaker 53 If you buy (5) ____________, you not only keep your money local, you also develop relationships with other business people in your neighbourhood, so everybody wins!

MEDIATING CONCEPTS

6 Work in pairs. Ask and answer these questions. • What is more important when finding suppliers: quality or price? • What effect could good/bad quality produce have on your business? • If the produce is cheap/expensive, how will this effect the customer’s experience?

• Would you consider buying cheaper cuts of meat/ deformed vegetables/produce close to its sell-by date in order to save money? • Do you think diners generally understand the quality of the produce they are eating? Why/Why not?

7 Prepare to take part in a class debate. Half the class should argue in favour of quality and half in favour of price. Try to give examples and reasons for your opinions.

How to take part in a class debate, p. 255

theory

Different kinds of suppliers Your choice of suppliers will depend on the location of your restaurant, the menu and the number of covers.

WHOLESALE MARKETS Positive wide range of produce, good prices, unusual/exotic foods Negative only in big cities; less likely to find locally produced goods; do not often deliver; you need to get up early

LOCAL WHOLESALERS Positive in most towns and cities; wide range of produce Negative do not promote locally produced food

SMALL-SCALE FARMERS Positive fresh, cheap, seasonal, local produce, which is clearly traceable Negative probably you need to source different farms to get the range of produce you require; not all will deliver to small businesses

COMMERCIAL 1RETAILERS

SPECIALIST WHOLESALERS Positive work regionally, nationally or internationally; usually deliver Negative not cheap and not always local

Positive you can negotiate prices and delivery options; they are usually local Negative quite expensive retailers commercianti al dettaglio

GET STARTED

1 Read the texts. Which type of suppliers would members of the public use? READING COMPREHENSION

2 Read the texts again and decide where you would find: 1 a wide range of products in towns and cities. 2 exotic foods.

________________ ________________

3 high prices locally. 4 locally produced foods. 5 food usually delivered.

________________ ________________ ________________

VOCABULARY

3 Complete these sentences with the words in the box. exotic – market – negotiate – promote – retail – wholesale

1 2 3 4 5 6

Businesses buy ___________ goods at cheap prices not available to the public. These days you will often find ___________ fruit like mangoes in shops and markets. People tend to do their weekly shopping at out-of-town ___________ outlets like big supermarkets. Environmental groups ___________ the idea of buying locally as it reduces food miles. There is a Christmas ___________ in our town every year, selling locally produced goods. When you think you have got a good deal, always ___________ until you get a truly great one!

SPEAKING

4 Work in pairs. Read the texts again, then close your book and tell your partner about the advantages and disadvantages of each type of supplier.

A What are the advantages of the wholesale market? B They have lots of exotic things at good prices!

Food Stores and Supplies

READING COMPREHENSION & SPEAKING

A KITCHEN GARDEN This is the story of one farm, two Michelinstarred restaurants, two talented chefs and two experienced kitchen gardeners. Andrea Mattei, executive chef at Meo Modo, and Antonello Sardi, executive chef at La Bottega del Buon Caffè, source their ingredients from a biodynamic farm immersed in the hills near Siena in Italy where, apart from the fruit and vegetables, there are sheep, chickens and bees, producing pecorino cheese, eggs and raw honey. Biodynamic agriculture is an alternative approach to farming, similar to organic farming, which treats 1soil fertility, plant growth and livestock care as ecologically interrelated tasks, with a strong focus on spiritual and mystical elements.

MEDIATING TEXTS

The two chefs Mattei and Sardi adopt a ‘farm to plate’ philosophy, working closely with expert kitchen gardeners Davide Rizzi and Lorena Turrini, to create signature dishes with tailor-made ingredients produced through biodynamic cultivation. This means they can 2harvest fruit and vegetables when their size and flavour is at its best. For their part, gardeners Rizzi and Turrini take a holistic* approach to farming, adopting ancient techniques such as lunar planting and collecting and cultivating ancient seed species. And more recently a new project called ‘Living Agricultural Organism’, which aims to restore life to the land around them and uncover the social-therapeutic and economic value of planting different types of trees and 3 hedges, aromatic plants for essential oils and flowering plants to produce honey, juices and marmalades.

HAVE SOME MORE

Holistic philosophy is the belief that the parts of something are interconnected and explicable only by reference to the whole thing. This can be applied to medicine, agriculture and many other fields. soil terreno/terra harvest raccogliere 3 hedges siepi 4 high tide alta marea 5 moisture umidità 1

Lunar planting, or moon phase gardening, is an ancient idea related to the gravitational pull of the Earth by the Moon and the Sun. In the sea there is 4high tide when the Moon is full or new because of this gravitational pull. In the same way, it is believed that 5moisture is pulled to the top in the earth, encouraging plant growth.

5 Read the article above and decide if these sentences are T (true) or F (false). Correct the false ones. 1 Andrea Mattei and Antonello Sardi run a biodynamic farm. 2 The farm is based outside Siena. 3 The farm also produces cheese, eggs and honey. 4 Biodynamic cultivation makes it possible to pick produce at the best time. 5 Rizzi and Turrini believe in the curative properties of plants.

T F

• • • • • • • • • •

6 Work in pairs and discuss the follow issues arising from the article you have just read. • • • • •

What do you think the advantages/disadvantages of having a kitchen garden are? Would you like to work with kitchen gardeners? Why/Why not? How could a ‘farm to plate’ philosophy help promote a restaurant? What do you think about biodynamic agriculture? Do you believe it can work? How could it change the way restaurants create dishes?

COMPITO DI REALTÀ – Sourcing new suppliers MEDIATING CONCEPTS Work in small groups. You are a small team opening a new bistro-style restaurant in a rural area in Tuscany. You would like to offer customers fresh, seasonal, organic produce at affordable prices. Search online and draw up a plan of the type of suppliers you require. Prepare to present a report about your research to the class. In your report you should consider: • the range of products your suppliers offer • the time they take to deliver

• the price they charge for products and for delivery • whether or not it is better to have several different suppliers

theory

Storing food The frequency and quantity of food order supplies varies from restaurant to restaurant, but a good understanding of basic food storage and preservation techniques can help manage supplies effectively, avoiding waste and contamination and possible health problems. 1 FIRST IN FIRST OUT! When a delivery arrives, new supplies should be stored in the cold and dry storage areas behind old ones, which should be consumed first. 1Label food with delivery dates for clarity, ease of access and to ensure you respect food safety and freshness. 2 SHUT THE DOOR! Don’t leave storage doors open longer than necessary or leave food out of the fridge too long, or it could spoil. Food left over from service should be cooled quickly, stored in the fridge and consumed within two days. 3 AIRTIGHT IS RIGHT! Store food in airtight containers to increase shelf life and maintain quality and safety. Never put open cans in the fridge as the metal may contaminate the contents. 4 HIGH-RISK FOODS STAY LOW! Foods like raw meat or poultry should be stored as low as possible in the cold store room to prevent juices dripping onto other foods, but nothing should be kept on the floor where water or dirt can get in. Avoid overloading refrigeration units and clean them regularly. 5 USE-BY OR YOU COULD DIE! Don’t use foods after the expiry of use-by dates as it means there is a real risk to health and safety. 6 DON’T IGNORE ‘BEST BEFORE’! Best-before dates warn you how long food is at its best quality, so avoid using it when it has expired.

label etichetta

GET STARTED

1 Read the text. Which of these things should you consider when storing food? • contamination risk • food temperature

• easy access • date of purchase

• popularity of food • perishability of food

• expiry dates • material of food containers

READING COMPREHENSION

2 Read the text again. What is the message in each paragraph? 1 A Order of use isn’t important. B Store new supplies so they are used after old ones. C You need to use old supplies before ordering new ones.

4 A Don’t place high-risk food in the fridge. B Isolate high-risk foods right at the bottom of the fridge. C Place high-risk foods lower than other foods.

2 A Don’t leave fridge doors open for long. 5 A Use-by dates are commercial and not based on health B Never open fridge doors during service – you can put and safety. things away later. B Use-by dates give serious health and safety warning C Opening and closing fridges is unavoidable in a busy kitchen. you shouldn’t ignore. C Use-by dates make good suggestions but you don’t have 3 A Seal things correctly and don’t keep corrosive materials to follow them. in the fridge. B Storing things in the fridge is your first priority. 6 A Best-before dates can always be ignored. C Things will last longer if kept in their original packaging B Best-before dates must be followed to avoid health risks. in the fridge. C Best-before dates tell you when food quality will deteriorate.

Food Stores and Supplies

VOCABULARY

3 Match these words and expressions from the text to their definition. 1 2 3 4 5 6 7 8

spoil airtight container shelf life can drip overload use-by best-before

a a closed metal container with round sides, for food or drinks b a date printed on something you buy that shows that it may be less safe to eat after this date c a date printed on a food container to show how long the food remains fresh d to fall in very small drops e to put too many things in or on something f the time you can keep a food in a shop before it is too old to sell g something for storing that does not allow air to enter or leave h when food starts to decay so you can’t eat it

SPEAKING

4 Work in pairs and take turns to test each other quickly on

the correct kitchen storage procedures. Try and explain the reason for each thing you do. Do not look back at the text unless you really have to! Food storage procedures. Should you...

1 2 3 4 5 6 7 8 9 10 11 12

• store the new deliveries behind the old ones? • label food with the delivery date? • leave storage doors open? • leave food outside the fridge for a long time? • cool food properly before storing it in the fridge? • consume food within two days of cooking it? • store food in airtight containers? • leave open cans in the fridge? • store raw meat and poultry as low as possible? • put food on the floor in store rooms? • fill fridges as much as possible? • use foods past the use-by and the best-before dates?

A Should you store the new deliveries behind the old ones? B Yes, because that way you use the old food first. B Should you label food with the delivery date? A Yes, so you only use fresh food and you will be able to find things quickly.

LISTENING

1.11 Now listen to the conversation between the head chef and a new commis chef. Put a tick (✔) next to the

things listed in exercise 4 that the commis chef does and a cross (✗) next to things he does not do.

WRITING

ALTERNANZA SCUOLA-LAVORO

6 Write about the food storage procedures you witnessed in a restaurant where you worked. In your report, you should detail: • good practice • bad practice • suggestions for improvement

How to write a report, p. 254

Searching for suppliers HOME PAGE

ORDERS

CONTACTS

WHERE WE ARE

THE ORGANIC FOOD COMPANY As part of our commitment to providing our customers the service they want, we have developed an online system so you can place your orders at any time. To register your interest fill in an online registration form, email us at info@organicfoodcompany.co.uk or call us on 01452857. Already registered? Then click here to start ordering. OUR SERVICE IS: • Fast and efficient – 24/7 ordering and delivery within 48 hours • Safe and secure – your own unique log-in identity and password • Competitively priced – with service level agreements and tailor-made offers • Easy to use – live stock updates, delivery slot bookings and hold order facility

Subject: request for retail account Hello, My name is Harry Bennet and I have just taken over as head chef at the Wiltshire Yeoman, a small but successful rural gastropub. I found your company listed in the organic food wholesale directory and I am interested in setting up a retail account with you. Could you please email me your product list and prices? I am happy to provide you with any further information about our business should you require it. Kind regards Harry Bennet

4 WAYS TO PLACE YOUR ORDERS: • Search by product • Search by category • My products (search by tailor-made offers) • Previous order template CHECKOUT SCREEN INCLUDES: • Order number • Delivery address • Total order value • Delivery date – choose from the available delivery slots

Subject: Re: request for retail account Hello Harry, Thank you for your email. We are always looking for new business and would be happy to have you as our customer. I’m attaching a customer registration form, which I would be grateful if you could fill in and return to me as soon as possible so that we can set up your account. Please give us as much detail as possible about your gastropub, as this will help us tailor offers to your needs. I am also attaching a detailed price list and an order form for you to use immediately, although you will be able to order directly online or by phone as soon as your account is up and running. I look forward to doing business with you in the near future. Best wishes Lucy Watson Sales representative The Organic Food Company

GET STARTED

1 Read the three texts quickly and answer these questions. 1 What type of food does the website supply? 2 Where does Harry Bennet work and what is his job?

3 Who replies to Harry’s email and what is her role?

READING COMPREHENSION

2 Read the texts again and decide if these sentences are T (true) or F (false). Correct the false ones. 1 You don’t need to register before ordering from the Organic Food Company. 2 They deliver within two days. 3 You can search for things online by type or name. 4 Harry Bennet has already registered online with the Organic Food Company. 5 He would like a price list for the Organic Food Company. 6 Lucy Watson is planning to come and visit Harry at his gastropub.

T F

• • • • • • • • • • • •

lab / Food Stores and Supplies Asking for and giving information about suppliers Describing services

Giving instructions and explaining processes

• Our service is fast and efficient/safe and secure/competitively priced/easy to use. • We offer 24/7 ordering/delivery within 48 hours/your own unique log-in identity and password/a service level agreement/ tailor-made offers/live stock updates/delivery slot bookings. • There are four ways to place your orders… / You can order in a variety of ways… • You can search by product/category/offers/from my products/ previous order template.

• I’m attaching a customer registration form. • I would be grateful if you could fill it in/return it to me as soon as possible so we can set up your account. • Please give us as much detail/information as possible about… as this will help us tailor offers to your needs/provide the service you want/need. • I am attaching a detailed price list/an order form for you to use… • To register your interest, fill in an online registration form/ email us at…/call us on… • You will be able to order directly online or by phone as soon as your account is up and running/open/set up.

Providing and asking for company information • My name is… / I have just taken over as… at… / It is a… • I found your company listed online/in the … directory. • Your company was recommended to me by… • I am interested in setting up a… • Could you please email me your product and price list? • We are always looking for new business. / We would be happy to have you as…

PHRASEOLOGY

3 Find the phrases used to express these functions in the texts on page 86. Underline them. 1 orders or instructions 2 a polite request

3 expressing enthusiasm 4 saying goodbye

5 giving options 6 describing what is available

4 Choose the correct alternative. 1 2 3 4

You were recommended to us by/of a customer. We’re interested in/to opening an account with you. There are several ways of/to place an order with us. I’m looking for/from a new range of exotic fruit for our restaurant.

5 A new chef has just taken off/over in our kitchen and we want to change the menu. 6 If you supply as much information as/than possible, we can send you personalised offers.

LISTENING

1.12 Listen to the information about a restaurant supplier and write the missing information.

HOME PAGE

ORDERS

CONTACTS

WHERE WE ARE

RESTAURANT SUPPLIER • Name of the supplier: (1) ________________________ • What they supply: (2) ________________________ • How often they deliver: (3) ________________________ • What happens if there’s a problem with an order: they tell you in (4) ______________________ and suggest a suitable (5) _______________________. • Additional services they provide: (6) ______________________; traceability; storage advice and information about (7) _____________________. • The main source of their produce: (8) ________________________. • What they import: (9) ________________________ fruit and vegetables. • How often one of the managers will contact the customer: (10) ________________________.

lab 6

1.13 Put the telephone conversation between the customer and the sales manager in the correct order. Then listen and check.

• Manager • Manager • Manager • Manager • 1 Manager • Manager

Hi Sue! I’m phoning to find out more about your business. OK. I’ll set up your account now and email you all our promotions and offers. And how often would you like to receive deliveries? What type of food do you serve? This is Josh Kaufam, sales manager at Farm Foods. Is that Sue Jones? How many covers do you serve on average every day?

• Customer Sure! We are a small independent hotel with 30 rooms for up to 70 guests. • Customer 30 covers for breakfast and dinner, with an optional packed lunch service. • Customer Thank you. That would be great! • Customer Continental or cooked breakfasts and traditional British food for dinner. • Customer Once a day if possible. • Customer Yes, it is. Hi Josh!

SPEAKING

7 Work in pairs. Role play the following situation. Use the dialogue in exercise 6 as a model. Quality food supplier You have a wide range of products for small and medium-sized catering businesses. You deliver all around the country. Delivery times vary between 1-3 days. There is no delivery charge for orders over £200. You want to know more about the business, Comfort Food, and about the range of supply services they are interested in.

Head chef You run a city centre café, Comfort Food, serving hot and cold food, hot and cold beverages, cakes and snacks between the hours of 8 and 6. The number of customers varies a lot between quieter weekdays and busy weekends, so you want flexibility on delivery times and a special agreement about charges.

WRITING

8 Read the customer registration form and complete the email with the missing information. If you have already registered, then please sign in. Email address

suejones@fairwayhotel.co.uk

Title

First name

Sue

Last name

Jones

Role

Food and beverage manager

Company

Fairway Hotel

Address

34-36 Hull Road, Blackpool

Postcode

FY1 4QB

Telephone number

020 35645

Type of company

Independent hotel

How often would you like deliveries (please select): ✔ daily

twice weekly weekly other (please specify) _________________

How did you hear about us (please select): internet search ✔ recommendation farmers market other (please specify) _________________

Subject: (1) _______________________ Dear Mr Kaufman, My name is (2) _______________________ and I am the (3) _______________________ at Fairway Hotel, an (4) _______________________ in Blackpool. I completed an (5) _______________________ on your website last week but I haven’t heard back from you. Could you please contact me by email at (6) _______________________ or by phone on (7) _______________________, as I am keen to place my first order with you. I look forward to hearing from you as soon as possible. (8) _______________________ Sue Jones

WRITING

ALTERNANZA SCUOLA-LAVORO

9 Think of the restaurant where you worked. What type of suppliers did it have? Write an email and ask some questions about their company. In the email you should ask about: • services they provide • costs/price lists • delivery options

• discounts/promotional offers

Food Stores and Supplies

Ordering food from suppliers

Flipped classroom

Placing and checking orders SM = Sales manager; HC = Head chef SM Hello, this is Sima Belmar from Dairy Deliveries. I’d like to speak to your head chef, please. HC Hi Sima. This is Will Baker the head chef. Did you get the order I emailed you? SM Yes, I’ve got it here in front of me. I just want to check a few things with you. HC OK, just give me a minute to open the email. Here it is. SM So you’ve ordered ten litres of whole fat milk. HC That’s right and five litres of semi-skimmed milk. SM Yes, I’ve got that. What about cream? You haven’t got any in your order. HC Oh, I forgot! Yes, can you add a litre of double cream, please? SM No problem. And do you want any yoghurt? HC Yes, I’ll have a litre of plain yoghurt too. SM Next, you’ve got four packs of butter. HC No sorry, we need six packs of butter instead of four. SM That’s fine, six packs of butter. How about cheese? HC We’re OK for cheese supplies at the moment, thanks. SM Is there anything else you’d like to add to the order? HC No, that’s it for now. SM OK, I’ll get that order to you this afternoon.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to place and check orders.

READING COMPREHENSION

1.14 Read and listen to the conversation. Answer these questions.

1 Who are the two people in the conversation? 2 Do they know each other? 3 What does the sales manager want to talk to the customer about?

4 What did the customer forget to order? 5 What does the customer add to the order? 6 When does the sales manager promise to send the order?

Placing and checking orders Supplier • Would you like to/Do you want to place an order with us? • I just want to check/confirm a few things with you. • So you’ve ordered… / Did you order…? / Next/Then you’ve got some… • What about/how about…? You haven’t got any in your order. • Is there anything else you’d like to add to the order? / And do you want any …? • What do you want/would you like to change? • OK, I’ll get that order to you this afternoon/today/in 24 hours.

Customer • I’d like to place an order for… • Actually I placed an order with you yesterday. • Can you add a … please? / I’ll have/I’d like… • I need to change a few items. / I’d like to change/add some things. • I/We need/would like … instead of… • We’re OK for … at the moment. / That’s it for now/everything, thank you. • When are you going to deliver? • Can you deliver any sooner? / Could you make it earlier?

PHRASEOLOGY

2 Match the two parts of the sentences. 1 2 3 4 5

Is there anything else... I need to change... I would like some black olives... I’ll get that order to you... Can you deliver...

a b c d e

a few items on my order. any sooner? in 24 hours. instead of green ones. you’d like to add to the order?

lab SPEAKING

3 Work in pairs. Role play the following situations. Sales manager You are the sales manager at Farm Foods Supplies. Telephone the head chef at the Blue Lion Hotel to check their fruit and vegetable order. They have ordered 10kg of potatoes, double the usual, and no fruit or salad at all.

Customer You are manager of the Tobacco Factory Café bar in Bristol. Phone and change your order. You ordered 5 packets of smoked salmon instead of 15, 6 cartons of eggs instead of 12 and you also need 4 brown bread, 4 white bread and 5 granary bread loaves.

WRITING

Customer You are the head chef of the Blue Lion Hotel. You receive a telephone call from Farm Foods Supplies. You intended to order 10kg of potatoes for a special event, but you forgot to order any fruit or salad. You want 1kg of pears, 2kg of bananas, 4kg of tomatoes, some mixed salad leaves and three cucumbers.

Sales manager Café Culture Suppliers. You receive a phone call from the manager of the Tobacco Factory Café bar in Bristol. Note the changes they make, but apologise and tell them you will be unable to deliver until Friday afternoon.

ONLINE INTERACTION

4 Write an email from the head chef of the Blue Lion Hotel to the sales manager of Farm Foods Supplies changing

the order you agreed in your telephone call in exercise 3 from 10kg of potatoes to 6kg of potatoes and 4kg of sweet potatoes and from three cucumbers to six cucumbers. You also want an additional 3kg of oranges and 2kg of apples.

Cancelling orders Subject: Re: order catering for Your Day event_15/04 Hi Ben, I’m Kate Dainton, events manager at Your Day. I’m emailing to cancel an order for 24 pieces of the following hot party food, as there will be no hotplate facilities at the venue: • breaded king prawns • green and red Thai chicken skewers • mini Yorkshire puddings I apologise for any inconvenience caused by this late cancellation. To avoid having to cancel the whole order, I would be grateful if you could suggest some cold alternatives. Thank you for your help. Best wishes Kate Dainton Events manager, Your Day

READING COMPREHENSION

1 Read the email and answer these questions. 1 Why is Kate cancelling her order? 2 Is she cancelling it all or just in part?

3 What else does she ask in her email?

Food Stores and Supplies

LISTENING

1.15 Listen to the conversation between a sales manager and a customer and complete it with the missing

information.

SM This is the sales department, Ben Stuart (1) __________________. C Oh good morning Ben. I need to cancel an order. SM (2) __________________ your order number, please? C Certainly. The order number is 6154XY. SM (3) __________________ the Happy Gathering Café? C Yes, that’s right. SM Do you want to cancel (4) __________________ order or just part of it? C The whole order I’m afraid as a private party has cancelled.

SM (5) __________________! Would you like me to keep the order on file in case they reschedule? C Yes, that would be helpful. Is there a charge (6) __________________? SM Not as long as you cancel more than 48 hours in advance of delivery. C That’s (7) __________________. Thanks Ben, you’ve been extremely helpful. SM It’s my pleasure. Enjoy your afternoon! C (8) __________________. Goodbye!

Cancelling orders Customer • I’m emailing to cancel an order for… / I’m calling because I need to cancel an order. • I apologise for any inconvenience caused by this (late) cancellation. • To avoid having to cancel, I would be grateful if you could suggest… • Is there a charge for cancellation?

PHRASEOLOGY

Supplier • Do you want to cancel the whole order or just part of it? • Would you like me to keep the order on file in case they reschedule? • There isn’t a charge for cancellation as long as/if you cancel more than 48 hours in advance of delivery. • The charge for cancellation is… / Our company policy…

MEDIATING TEXTS

3 Translate these expressions into English. 1 2 3 4 5 6

Mi scuso per gli eventuali disagi causati da questa cancellazione tardiva. Le sarei grato se mi potesse suggerire un’alternativa. Vorrebbe disdire tutto l’ordine o soltanto una parte? Teniamo l’ordine in archivio nel caso in cui dovesse riprogrammare l’evento? C’è una penale per la disdetta? Non c’è alcuna penale se disdice più di 48 ore prima della consegna.

SPEAKING

4 Work in pairs. Role play the following situation. Customer You are organising a wedding anniversary event and you need to cancel the catering two days before because one of the couple is ill and cannot attend the party.

WRITING

Sales manager Your company Party! Party! is an outside catering business. It charges 25% for late cancellation (less than 48 hours), but can reschedule the catering to another date.

ONLINE INTERACTION

5 You are Ben Stuart, sales manager of the outside catering company Dragon Catering. Write an email response to the events manager at Your Day, Kate Dainton (see page 56). In your email you should: • thank the customer for the information • explain what your company’s cancellation policy is • make suggestions to Kate’s request

lab

Making complaints to suppliers C = Customer; SM = Sales manager C Hello. Can I speak to the sales manager? I want to make a complaint. SM Hello madam. I’m the sales manager. What’s the problem? C I placed an order early last week and it only arrived yesterday and was incomplete. SM Let’s have a look on the system to see what the problem is. C Something has most definitely gone wrong! SM Have you got your order number to hand? C No, I haven’t. SM Not to worry. If you give me your name and your company’s name, I should be able to find it. C My name is Celia Lawson and I’m the manager of the Glassworks’ Brasserie.

SM Here it is Ms Lawson… You placed the order on Friday, 15th March. C That’s correct. SM And I can see that there was a two-day delay in shipping your order due to bad weather. C Yes, I got an email telling me that. SM That’s good. And what items are missing from the order you received? C Well, I ordered…

GET STARTED

1.16 Read and listen to the conversation. What is the customer complaining about?

READING COMPREHENSION

2 Read the conversation again and decide if these sentences are T (true), F (false) or DS (doesn’t say). 1 The sales manager answers the phone. 2 The customer placed an order the previous day. 3 The customer doesn’t know the order number. 4 The customer is the new manager of the Glassworks’ Brasserie. 5 The order was delayed because of bad weather. 6 The customer is missing the dairy products from her order.

T F DS

• • • • • • • • • • • • • • • • • •

Making complaints Customer • I want/I’d like to make a complaint. • There’s a problem with my order. / Something has gone wrong! • The order was damaged/incomplete when it arrived. • I placed an order last week and it (only) arrived yesterday. • My order hasn’t arrived/has gone missing. • Nobody informed me about it/explained that to me. • If you fail to deliver the product within that time/by that date, I will exercise my right to cancel the agreement and will demand a complete refund of the order cost of… • It would be good/helpful if you could…

Supplier • What’s the problem? / How can I help you? • What items are missing from the order you received? • (I can see that) There was a (two-day) delay in shipping your order due to bad weather/logistic problems. • I’m terribly sorry! / There’s obviously been a breakdown in communication. • What would you like us to do about your order? • How can we make this situation better for you? • To compensate you we would like to offer…

PHRASEOLOGY

3 Read the functions language above and find a suitable phrase for each of the following. 1 to make a complaint 2 to ask about the complaint 3 to explain you didn’t receive an order

4 to explain that the order didn’t arrive intact 5 to say that a message wasn’t delivered 6 to offer to put something right

Food Stores and Supplies

4 Complete the dialogue with the things the sales manager says. Customer Sales manager Customer Sales manager Customer Sales manager Customer Sales manager Customer Sales manager

Hello, could I speak to the sales manager, please? (1) _________________________________________________________________________________ I want to make a complaint about a delivery that arrived with damaged goods. (2) _________________________________________________________________________________ Yes, my order number is 349789. (3) _________________________________________________________________________________ The tinned food was dented and the pasta and rice had spilled out of their boxes. (4) _________________________________________________________________________________ It would be helpful if you could send the order to me again, but I need it by tomorrow. (5) _________________________________________________________________________________

SPEAKING

5 Work in pairs. Role play the following situation. Sales manager

Customer You wish to complain because you haven’t received your urgent order and have had no explanation from the suppliers. Request urgent action to avoid taking your orders to another more efficient supplier.

WRITING

ONLINE INTERACTION

There has been a problem with the customer’s order. Somebody lost it, so preparation and shipment were delayed. Apologise and offer appropriate compensation.

6 You are head chef of the Wild Swan Bistro. You are responsible for ordering all the restaurant’s supplies.

Complete the email complaining about the late delivery of the order from Sarah Raven’s Supplies following the prompts in brackets. Subject: Ref. _____________ [your customer number or order number]

Dear Sir/Madam, I placed an order with _____________ [name of supplier] with order number _____________ [order number] on _____________ [date of the order]. My order was confirmed on _____________ [date of order confirmation]. It was agreed that you would deliver my order _____________ [in 3-5 days or by a date], but by today’s date I have not received it. I therefore request that you deliver the order _____________ [specify the further period within which you expect delivery]. If you fail to deliver the product within that time [if you specified a period] / by that date [if you specified a date], I will exercise my right to cancel the agreement and will demand a complete refund of the order cost of _____________ [the price you paid]. Yours faithfully, _____________ [Name and surname and contact details] _____________

7 Now read again the situation in exercise 5 and write an email of complaint. Use the email in exercise 6 as a model. 8 Rewrite the following email of complaint, rendering it more polite. Hi, I want to complain about last week’s order. It was a disaster! I asked for a selection of cheese, biscuits and fruit, but you sent me milk, sugar and coffee! What kind of supplier are you anyway? Also the driver was two days late with my delivery and left all the goods by the back door of our kitchen… UNBELIEVABLE! I won’t place any order with you again and I want all my money back now! This is my account number: 50-80-96-8904677. John

revise vocabulary

1 Match the words to form different types of food suppliers.

1 2 3 4 5

commercial local small-scale specialist wholesale

a b c d e

farmer market retailer wholesaler wholesaler

2 Read these definitions and complete the words. 1 2 3 4 5 6

the time you can keep food in a shop before it is too old to sell when food starts to decay so you can’t eat it put too many things together on or in a container like a fridge a date indicating how long food is safe to eat a date indicating how long food remains fresh a container which doesn’t let air in or out

s_______________________________ s_______________________________ o_______________________________ u_______________________________ b_______________________________ a_______________________________

3 Write the English equivalents for these words. 1 2 3 4 5 6

tracciabilità servizio clienti affidabile stagionale etichetta orari di consegna

________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________

4 Complete the conversation with the words in the box. days – delivery – price – offers – order – services

Customer Supplier Customer Supplier Customer Supplier

I’d like some more information about your (1) ________________. You can (2) ________________ products from us 24/7 online or 9-5 by phone. And what about (3) ________________? We deliver within three working (4) ________________ or 24 hours with our express service. Where can I find a (5) ________________ list? There is one available on our website and we can also send you tailored (6) ________________ if you like.

5 Complete the conversation between a supplier and a customer with the words and expressions from the box. why don’t you – what about – we offer – I’m not sure – I’d like to – I suggest I need – I also want – requirements – you interested in

Customer Supplier Customer Supplier Customer Supplier Customer Supplier Customer Supplier

Your wholesale company was recommended to me by a fellow head chef. Excellent! What kind of supplies (1) ________________? Well, (2) ________________ daily deliveries of perishable goods and weekly deliveries of non-perishable goods. That’s not a problem. You’re on our delivery routes. Do you have any special (3) ________________? (4) ________________ source as many local, seasonal and organic products as possible, but (5) ________________ some regional and ethnic imports. (6) ________________ make a list of what you think you’ll need and I’ll let you know what we can and can’t supply and recommend other local suppliers to you for any products we don’t deal with. That sounds like a good idea. (7) ________________ costs? (8) ________________ very competitive prices for high quality products and we have a promotional offer at the moment for new customers who agree to use us for four weeks. (9) ________________... (10) ________________ you think about it. You can speak to some of our other customers if you like…

invalsi training

READING B1 – SHORT OPEN ANSWERS

1 Read the text and answer the questions (1-6) using a maximum of 4 words. The first one (0) has been done for you.

Myths about Organic and GMOs Food 1 ORGANIC FOOD IS SAFER BECAUSE IT HAS NO CONTACT WITH PESTICIDES The distinction between conventionally-produced or organic food is closely regulated. To label items as organic, the products must meet the standards set by organisations and governments. But just because a crop fits the definition of organic doesn’t mean it’s totally free of fertiliser residue. USDA organic certification allows for natural substances such as pheromones, vaccines for animals, and a limited number of natural pesticides as well. The World Health Organization notes that none of the pesticides currently authorised in international food trade are damaging to humans on a genetic level, and only become dangerous to farmers who are directly exposed to them in much higher quantities in the field. 2 ORGANIC FOOD IS HEALTHIER When comparing organic to conventional food, there is little evidence to suggest that organic makes people healthier. After analysing 240 studies about the nutritional value of organic food, the authors of a 2012 review study published in the Annals of Internal Medicine concluded that they lack ‘strong evidence that organic foods are significantly more nutritious than conventional foods’. 0 1 2

Who decides the standards regarding organic food? Organisations and governments. Are organic products 100% pesticide free? What is the only group of people that may have health problems caused by pesticides?

3 GMOs ARE DANGEROUS TO EAT Scientists have created genetically engineered (GE) varieties of crops containing genes that protect them from pests, weeds, or even certain plant viruses, but GMOs can take advantage of natural processes as well. For instance, the bacterium Bacillus thuringiensis (Bt) was discovered to be a natural insecticide more than 100 years ago. Recently, bioengineers have modified the genes of crops like corn to increase the insecticidal protein present in this natural microorganism. As a result, the crop itself is toxic to insects and there is no need to use any chemical insecticide. The European Union prohibits farmers from growing GMOs but, at the moment, there is no trustworthy evidence that any GMO-derived food creates health risks to humans. On the contrary, genetic modifications make crops safer for agricultural workers (because plants need fewer pesticides) and even make them more nutritious. At the end of the day, organic food isn’t a bad option, and neither are GMOs. But consumers should make their food choices based on science, not hearsay. Many myths persist around the risks of GMOs and the benefits of organic foods. But one thing is clear: eating fruit and vegetables is the most important thing, no matter if they’re organic or GMO. 3 When performing their research, what do scientists compare organic food to? 4 What is the bacterium Bacillus thuringiensis? 5 Where are GMOs forbidden? 6 What is the essential thing we should do for our health?

EXAM TIPS

LISTENING B1 – MULTIPLE-CHOICE QUESTIONS

1.17 Listen to a conversation about problems with deliveries. Choose

the correct answer (A, B, C or D) for questions 1-6. Only one answer is correct. The first one (0) has been done for you. You will hear the recording twice. 0 1 2

The manager’s name is... A Pete. B Steve. C Jeff. D Ted. What is the problem with deliveries? A They were sent to another restaurant. B The suppliers didn’t send the food. C They may be late. D The suppliers are not reliable. Which of the following sentences is not true? A Some of the deliveries are going to arrive very soon. B The manager is trying to solve the problem. C The chef is worried. D They need the food for a birthday party.

3 4 5

• Per prima cosa, esamina bene tutti i quesiti. • I quesiti seguono l’ordine presentato nell’audio. • Utilizza il secondo ascolto per verificare le risposte già date e per scegliere quelle mancanti.

The suppliers are… A all abroad. C closing for their holidays. B mostly in the UK. D trying to get back on schedule. Who or what may have caused the problems? A the tax office C the restaurant manager B the shippers D the chef The manager is trying to... A convince the chef to cook something else. B save money. C avoid the guests getting angry. D not worry about the problem.

4 menu planning What’s in a menu? A menu* provides a list of dishes available in a food outlet, usually accompanied by prices and an explanation of the dishes. They often also give detail of the presence of specific ingredients which people might avoid because of their beliefs or because of food allergies. And some menus contain pictures of the food and/or chef’s recommendations. Most restaurant menus are organised as a list of starters, main dishes, side orders, desserts and beverages. They may also have additional menus, such as a 1tasting menu, a children’s menu, a lunchtime or evening menu, a takeaway menu, a wine menu, a sharing or group menu, a vegetarian menu or a daily specials menu. In addition they might contain: • a brief history of the restaurant, its style of cuisine and its ethos; • details of special offers; • details of times when you can order from different parts of the menu, e.g. breakfast, lunch or dinner. Nowadays full menus are also available to view online. Restaurant menu planning is usually undertaken by the executive or head chef, the food and beverage manager and/or the maître d’hôtel. Then professional graphic designers produce the finished artwork and layout of the menu.

The word menu is a French word meaning ‘detailed list’ and it comes from the Latin word minutus, ‘very small’. There is some evidence that the Chinese had menus in the 10th century to help explain the regional differences in the cuisine to their customers. But a menu is a relatively modern concept in Europe. As we know them today, they were probably a 2 byproduct of the French Revolution. They wrote and printed a menu or carte so that the new middle classes could choose from a list of unseen dishes and find out how much they cost before ordering them.

tasting menu menu degustazione byproduct effetto secondario

GET STARTED

1 Read the text. What information can you find in a menu? Tick (✔). • allergy information • information about food origin • descriptions of dishes

• recommendations • all the ingredients • prices

• images • recipes

VOCABULARY

2 Find the English equivalents for these words and expressions in the text. 1 consigli dello chef ________________ 2 antipasti ________________ 3 secondi ________________

4 contorni ________________ 5 dolci ________________ 6 menu del giorno ________________

theory / Menu Planning

Menu formats 1 Formal restaurants often have

2 A placemat menu, which is

3 A board menu is available in bistros

a classic hand-held menu made of paper or card. These are easy to read and can be laminated to protect them from damage.

common in cafés and fast-food chains, is cheap and disposable and usually only one page long.

or gastropubs, where the dishes change regularly. This is an efficient, economical way of displaying the menu, and can be placed outside to attract passing trade, but customers sometimes have to get up to consult the menu.

4 Chain restaurants often use a digital menu, so they can transmit and change the menu in all their restaurants at the same time. Apart from the initial costs, this is a convenient but impersonal service.

5 A type of menu particularly popular with takeaway restaurants is a flyer menu. This can be delivered directly to people’s homes and businesses, or left at the serving counter. It reaches a lot of customers, but can also end up in the bin.

6 Increasingly all types of restaurants are adopting an online menu, so customers can browse and place orders by phone, on the Internet or using mobile devices.

GET STARTED

1 Read the texts and match a picture (A-F) to each paragraph (1-6).

READING COMPREHENSION

2 Read about the types of restaurants the following people run. Which is the best type of menu (1-6) for them? A • Jonathan is opening a new café in the high street, hasn’t got a lot of money to spend on menus and isn’t sure how much his menu will change. B • Simone has just become manager of a fine dining restaurant and wants an elegant menu to present to her customers. Cost is not an issue. C • Francis runs a small French-style restaurant, changes his menu daily and doesn’t have time to print out new menus all the time.

D • Roger runs a very modern restaurant and wants his customers to be able to book and order when they’re on the move. E • Kathy runs a local restaurant and she wants to increase her takeaway sales and target lunchtime customers. F • Leila has just taken over as manager of a local fast-food chain and would like all her menus to be the same and easily changed and updated.

SPEAKING

3 Work in pairs. Discuss the purpose of a menu, the information it should contain and the main types of menu formats.

theory

Types of menu There are two main types of menu: table d’hôte or à la carte, and variations of the two. A table d’hôte menu, literally meaning ‘food from the host’s table’, offers a complete meal at a fixed price. It can include starters, mains, sides and desserts, but there are only a few choices for each course. An à la carte menu, which means ‘according to the card or menu’, offers greater choice of individually priced and presented dishes 1made to order for each course, but it is more expensive. There are often additional menus or inserts which accompany the à la carte menu. These include the wine menu and the dessert menu. Buffet menu: a wide range of hot and cold dishes, which can include finger food or 2canapés (see p. 144).

Banquet menu: a selection of fixed items at a set price, often for special events like weddings.

Menu du jour or specials menu: usually offers one or more seasonal dishes, prepared and changed daily, often presented on a board.

TABLE D’HÔTE

Tasting menu: small portions of many different dishes, not individually priced, but served in several courses for a set, usually high price.

Static menu: widely used by fastfood or chain restaurants, offer the same selection of food all year.

Ethnic menu: can be semi à la carte or à la carte, offering food items representative of a particular region or country.

Cyclical menu: a small selection of specific food items, usually repeated in a cycle of 7, 10, 14 or 28 days. This type of menu is often used in guest houses, holiday resorts, transport and welfare catering.

Children’s menu: specially designed child-friendly dishes, in smaller portions, usually offered throughout the day at a reduced price.

Breakfast menus (usually 8 a.m.-10 a.m.); lunchtime menus (usually between 12-3 p.m.); dinner menus (usually between 6-10 p.m.). See p. 146.

À LA CARTE

Lounge or bar menu: is similar to an all-day menu, but usually with smaller portions and less choice. It is often associated with hotels.

GET STARTED

made to order preparati su ordinazione canapés tartine

Speciality menu: like an ethnic menu it can be semi à la carte or à la carte, offering for example vegetarian, tapas or pizza dishes. All-day menu: a wide selection of breakfast, lunch and dinner items offered all day, sometimes with time restrictions. This can also apply to a room-service menu offered to guests in hotels.

1 Read the texts. What’s the difference between a table d’hôte and an à la carte menu? 64

Kids’ menus; Dessert menus

Menu Planning

READING COMPREHENSION

2 Read the texts on page 64 again and decide which menu(s): 4 has lots of small dishes, not individually priced. 5 has smaller, cheaper portions of specially-chosen food. 6 is fixed and often served at special celebrations.

1 never changes. 2 changes after a certain number of days. 3 is the same day or night.

VOCABULARY

3 Find words in the texts on page 64 for each category. 1 Cuisine type: vegetarian, ...

2 Dish type: finger food, ...

READING COMPREHENSION & SPEAKING

3 Course type: starters, ...

MEDIATING TEXTS

NEW TECHNOLOGY IN MENUS

Augmented Reality or AR is the latest thing in restaurant menus, bringing them to life. You can visualise your menu in 3D through a process of digital rendering and photography. Using a smart device, customers are given greater insight into the food on both the eat-in and take-out menus,

including portion size, appearance and ingredients. This enables them to make more informed decisions about the menu and it is even possible to build your own personalised dishes from the menu, creating a unique dining experience. In addition, the AR technology stores information about customers’ choices and preferences to improve the offer on their return visit. If you are in London, you can experience this AR menu revolution in person at the 1Pan-Asian fusion chain, Inamo. Open since 2008, their restaurants offer 2cutting-edge

INVALSI Read the article above and answer these questions in no more than 4 words.

1 What can an AR menu do? 2 What else does the technology do for your future visits? 3 Where can you try out this technology?

AR technology, which has already won them many awards. There are interactive projections on the surface of your dining table, which enable you to 3set the mood, be entertained and learn about the surrounding local area, as well as choosing and ordering your food. You can also watch the chefs in action via a live chef-cam 4feed. And the next step for AR and menus? Well hopefully a ‘tastogram’ to go with the hologram! In other words, AR will enable you to taste the food before you order it. Pan-Asian panasiatico cutting-edge innovativa 3 set the mood creare l’atmosfera 4 feed collegamento

4 What food-related thing can you do at the dining table in addition to ordering food? 5 What does the author hope for in the future?

5 Work in pairs. Discuss the ideas presented in the article. • • • • •

Have you ever visited a restaurant with AR technology? If so, where? Would you like to? Why/Why not? Which aspects do you think are particularly appealing to customers? What other uses could you imagine restaurants making of AR? What do you think of the author’s hope? Do you like the idea? Do you think it will happen in the near future?

INTERNET RESEARCH & WRITING

6 Do some Internet research into another restaurant that uses AR with its menus. Find out: • What’s the name of the restaurant and where is it? • How does it use AR with its menus? • Does it use AR in other aspects of the restaurant?

• Is the menu/restaurant popular? Does it have good reviews? Has it won awards?

7 Now write a short article about the restaurant menu you researched. Use the article you read as a model. How to write an article, p. 254

theory

Buffet menus

HAVE SOME MORE Chinese dim sum shops or houses provide a never-ending supply of assorted steamed, stuffed dumplings and other steamed or fried delicacies.

A buffet is a meal consisting of several dishes ready-prepared and beautifully displayed on serving tables, which guests serve themselves from, sometimes assisted by waiters. The term ‘buffet’ originally comes from the French word for ‘sideboard’, referring both to the table displaying the food and the type of service. More recently buffets have become highly commercialised and popular forms of catering outlets all over the world. You can find buffet service in many different venues including hotels, especially at breakfast, where there is often an all-you-can-eat buffet menu, and at social gatherings, such as weddings or parties. On these occasions finger food is popular. In the Western world, finger food is often either appetisers (hors d’oeuvres) or main course items, served in miniature pots or dishes, or canapés, and meant to be eaten directly using the hands. Many ethnic restaurants also offer a form of buffet service, such as Chinese dim sum shops, Japanese sushi bars, Spanish tapas bars and traditional Swedish buffets called smorgasbord. The word ‘smorgasbord’ literally means ‘a table of bread and butter’, but Scandinavian-style buffets are so much more than that, offering hot and cold dishes of fish and cheeses, cold meats and salads, often taking the form of an appetiser table.

Spanish tapas bars offer a wide range of small savoury dishes such as garlic prawns, olives, deep fried peppers and Spanish omelette, typically served with drinks at the bar.

Japanese sushi bars typically serve sashimi (raw fish slices) and sushi (fish or other ingredients with rice and vinegar) at a counter.

Banqueting and Feasts, p. 146

GET STARTED

1 Read the text and match these types of food service to their country of origin. 1 2 3 4 5

buffet dim sum smorgasbord sushi tapas

a b c d e

China France Japan Spain Sweden

READING COMPREHENSION

INVALSI Read the text again and complete these sentences in no more than 4 words.

1 2 3 4 5 6

At buffets guests usually ___________________________________________. The French word ‘buffet’ is a type of ___________________________________________. Buffets are a very popular form of catering ___________________________________________. Hotel breakfasts often offer ___________________________________________. In Swedish smorgasbord means ‘a table ___________________________________________’. A Scandinavian-style buffet can take the form of ___________________________________________.

Menu Planning

3 Read the information on this catering website and list words and expressions specific to buffets.

canapĂŠ, ...

SPEAKING

4 Work in pairs. Discuss buffet menus. Ask and answer these questions. 1 When should you use them? 2 What are the advantages of buffet menus?

3 What are the disadvantages of buffet menus? 4 How can you make a buffet menu stand out?

theory

Breakfast, lunch and dinner menus Breakfast, lunch and dinner menus are generally served at hotels and increasingly at gastropubs or cafés, although many offer an all-day menu as an alternative. BREAKFAST* MENU This is usually a combination of some set and often cold dishes, such as cereal with milk, pastries, fruit and yoghurt, sometimes referred to as a continental breakfast; and some cooked items, made to order, such as eggs, bacon, toast with jam or marmalade, and maybe pancakes, which is often referred to as a cooked or English breakfast. There is also a selection of hot and cold beverages: tea, coffee and juices. Hotel prices are usually fixed and often included in the price of accommodation, or reasonably priced elsewhere. DINNER MENU This generally offers the full range of made-to-order fish, meat or vegetable starters, mains, side orders, as well as desserts. There can also be a choice of set and group menus at a fixed price and daily specials, individually priced. There might also be an integrated or separate wine and drinks menu.

SUNDAY MENU In the UK this is generally a carvery, serving different cuts of roast meat, accompanied by a selection of seasonal vegetables and followed by a choice of traditional desserts. This menu is often offered by gastropubs.

HAVE SOME MORE Meals in the UK Breakfast in the UK is more substantial than in many other European countries but the traditional full English breakfast is usually only eaten at weekends or as brunch (breakfast and lunch). Lunch is generally a light, packaged meal eaten around 1 p.m. But on Sunday people often eat a cooked meal, in the middle of the day, of roast meat and potatoes, fresh vegetables, gravy and dessert to follow. Afternoon tea is still consumed by many people between four and five in the afternoon. You can enjoy light snacks of sandwiches and cakes served with tea in many hotels and tea shops in Britain. Dinner is the main meal, people eat together after work or school from 6 p.m. onwards. It is traditionally meat or fish and vegetables, followed by fruit or dessert. But nowadays many people eat microwaved ready-meals in front of the TV, consume takeaways or go out for dinner. English breakfast and afternoon tea menus

LUNCH* MENU This can be either à la carte or semi à la carte and both can offer a selection of starters, soups, salads, sandwiches, light mains and desserts; or a limited number of dishes for each course, possibly taken from the dinner menu. Portions are generally smaller than those on an evening menu and there can be a set price for two or three courses. There is usually also a choice of soft and alcoholic drinks.

The term breakfast has medieval origins and literally means ‘to break the fast’, but it was a light meal then. Dinner was eaten in the middle of the day and it was the main meal; a lighter meal, known as supper, was eaten before going to bed. Originally, luncheon, or lunch, was a sort of snack eaten mostly by noblewomen in the middle of the day, when dinner was delayed.

QUICK BITES The average time people spend eating lunch in the UK is 15 minutes.

Menu Planning

GET STARTED

1 Read the texts on page 68 and write a list of food and drink you would probably find next to each menu. 1 Breakfast ____________________ 2 Lunch _____________________

3 Dinner ____________________

READING COMPREHENSION

2 Read the texts on page 68 again and answer these questions. 1 2 3 4 5 6

Where could you eat a breakfast, lunch or dinner menu? What would you expect to find in a continental breakfast menu? Can you eat main courses on a lunch menu and how might they differ from a dinner menu? What special offers can you find on a lunchtime menu? What additional options might you have on a dinner menu? When would you often have a carvery and what does it usually consist in?

3 Read these four menus and match them to the words in the box. lunch – brunch – breakfast – afternoon tea

1 _________________ • Freshly squeezed juices • Teas, coffees, infusions • Seasonal fruit and berries • Selection of cereals • House recipe granola or muesli • Bakery selection (croissants, seasonal Danish pastries, pain au chocolat, home-made muffins) • Full English 3 ______________ ___ • Pancakes, crème fra îche and blueberry co mpote • Cheese omelette wi th fries • Confit of duck • Poached eggs with hollandaise sauce • Eggs Florentine/B enedict/Royale • Kedgeree and poac hed eggs • Scrambled eggs, sm oked salmon & cherr y tomatoes • Steak sandwich, mu stard, onions, chedda r, fries

2 _________________ • Selection of teas es to order • Freshly cut sandwich with chantilly cream sin • Scones: plain and rai and strawberry jam fruit tarts, lemon tart, • Pastries: opera cake, oons, apricot fraisier cake, coffee macar Piedmont

4 _________________ • Soup of the day with crusty French bread • Smoked salmon, capers, lemon • Liver pâté, chutney, toasted flatbread • Courgette & Pesto Risotto with Parmesan s • Pan fried plaice fillets with seasonal vegetable fries , salad esan Parm and • Steak, rocket cream, • Eton mess, chocolate marquise, hazelnut ice homemade chocolate truffles

LISTENING

1.18 INVALSI Listen to a food historian talking about a brunch menu

and complete the missing information in no more than 4 words. 1 2 3 4 5 6

Brunch is a combination of breakfast and lunch served ___________________. Brunch consists of breakfast dishes sometimes with ___________________. In the UK it is now more popular ___________________. You can have brunch at cafés, ___________________. Brunch menus are also available in welfare, ___________________. It is typically offered on special occasions like ___________________.

SPEAKING MEDIATING COMMUNICATION

5 Work in pairs. Discuss how the British breakfast, lunch and dinner menus differ from ones in your country. 69

Understanding and designing menus A Tortilla chips with cheese and chilli Spicy chicken wings Loaded potato skins with a choice of dips* Deep fried garlic mushrooms**

£ 5.00 £ 6.00 £ 6.35 £ 6.29

Mixed salad** French fries** Garlic bread* Deep-fried onion rings**

£ 1.49 £ 2.50 £ 3.50 £ 2.75

Classic burger Flame grilled beef burger Cheeseburger Cheese and bacon burger Chicken burger Spicy chicken burger Spicy bean burger*

£ 9.49 £ 10.30 £ 9.99 £ 10.49 £ 9.99 £ 10.49 £ 8.49

A choice of ice cream** (vegan option available) £ 4.50 Chocolate fudge cake* £ 5.30 Apple pie* £ 5.00 White chocolate doughnuts £ 5.00 * Vegetarian options ** Vegan options

STARTERS Hand dived scallops, sautéed with chorizo sausage Prawn cocktail Classic Caesar salad** Pâté de foie gras with crunchy bread PASTA/RICE DISHES Wild boar and mushroom risotto Roasted butternut squash and herb risotto with nuts** Lobster and prawn ravioli Oven baked lasagne

£ 10.50 £ 9.50 £ 7.50 £ 10.50 £ 19.00 £ 15.70 £ 20.00 £ 17.00

MAIN COURSES (all served with salad or seasonal vegetables) Roasted sea bass with rosemary and lemon £ 21.00 Pan fried chicken in white wine sauce £ 17.00 Barbecue pork £ 17.50 Honeyed crispy duck £ 20.00

GET STARTED

1 Look at the menus. Which of the two is: 1 • an à la carte menu?

2 • a fast-food menu?

Why? Give reasons for your answer.

SIDE ORDERS Grilled porcini mushrooms** French fries** Creamed potatoes* Dauphinoise potatoes* Boiled baby potatoes with mint butter* Braised lettuce with peas and ham French beans with butter* Tomato and basil salad** DESSERTS Crème brûlée with citrus sorbet (vegan option available) Mango cheesecake with pineapple and ginger crunch Lemon tart with summer fruits and cream Cheese board with savoury crackers

£ 5.00 £ 3.50 £ 3.00 £ 4.00 £ 3.50 £ 3.50 £ 3.00 £ 3.50

£ 6.50 £ 7.00 £ 6.75 £ 7.00

* Vegetarian options ** Vegan options

lab / Menu Planning READING COMPREHENSION

2 Read the two menus on page 70 and answer these questions. 1 2 3 4 5 6 7 8

Which menu is better for vegetarians? Which menu is generally cheaper? What is the most expensive dish on the two menus? What is the cheapest dish on the two menus? From which menu can you order game and what dish can you order? From which menu can you order spicy food and what is it? Which menu has the most burgers to choose from? From which menu can you order a chicken dish?

VOCABULARY

3 Look at this menu and match each part to the words and expressions in the box. beverages – bold – description – desserts – location – main courses – price side orders – starters – surcharges – website

A bold

Prawn cocktail served on a crispy lettuce and avocado bed

Homemade asparagus soup with crunchy wholemeal bread Spicy chicken in a chilli sauce

Extra bread £1.75 Garlic bread £3.00 Olives £2.50 Mixed salad £3.00 French fries £2.80 Seasonal vegetables £3.00

£6.75 £5.50 £7.25

Wild mushroom & spinach tart, with cream & gruyere cheese

Pan-fried bream with chorizo, roast peppers & sauté potatoes

Water (still or sparkling) Fruit juices: pear, apple, peach & orange House white wine House red wine Beer (bottled or draught) Soft drinks: lemonade, cola, orangeade Hot drinks: tea, coffee, hot chocolate

£18.95 £13.95 £14.95 I

All at £6.50

Rib-eye steak (8-9oz) served with black pepper sauce and fries

Apple pie with cream, custard or ice cream Sticky toffee pudding with cream or ice cream Chocolate pudding with cream or ice cream

Sailor’s restaurant, Dartmouth, Devon, England www.sailorsrestaurant.co.uk

£2.00 cover charge per person; 10% service charge included.

lab Talking about menus General features

Layout

• The menu changes every month. / The restaurant doesn’t change its menus often (enough). • The best/worst thing about this menu is/was… • The good/down side to this (tasting) menu is… • It gives/doesn’t give you lots of information about the dishes. • It lists all the ingredients. / It doesn’t tell you anything about the ingredients. / There’s no allergy information. • There’s plenty of choice. • It doesn’t tell you if gratuities are included.

• It’s easy to understand. / It’s well organised. • It’s clear/bold/colourful/in black and white. • It looks (too) modern/traditional/elegant/plain.

Prices • It offers/doesn’t offer value for money. • It’s reasonably priced. / It’s expensive. • Dishes are (quite) cheap/expensive.

Dishes • It’s a (very) big/small/varied/unusual/new/old-fashioned/unique/ conventional/innovative menu. • I really like the chef’s recommendations/the specials/the wine pairings. • Dishes are complex/simple/authentic/seasonal/rustic/unusual. • It caters/doesn’t cater for children/vegetarians/vegans/people with food allergies. • There is/isn’t much/a good choice of desserts/wines/starters.

PHRASEOLOGY

4 Read the functions boxes above and decide what you would say in the following situations. 1 to talk about a negative aspect of a menu 2 to describe the dishes on the menu in general terms 3 to express satisfaction with prices

4 to talk about your highlight on the menu 5 to say what’s missing from the menu 6 to talk about how often the menu changes

5 Complete this conversation with the missing words. Manager Customer Manager Customer Manager Customer Manager Customer Manager

How did you (1) _______________ the new menu? I think it’s quite innovative and there’s plenty (2) _______________ choice. And do you think it’s reasonably (3) _______________? Some of the dishes are expensive, but most offer value (4) _______________ money. OK… and what did you like best (5) _______________ this menu? It’s easy (6) _______________ understand – it describes all the dishes and lists the main ingredients. And what’s the (7) _______________ side to this menu? I’d say there’s too much choice and it doesn’t tell you (8) _______________ gratuities are included. That’s a fair point!

LISTENING

1.19 Listen to five people talking about restaurant menus and choose from the list (A-G) what each person (1-5)

thinks. Use the letters only once. There are two extra letters you do not need to use. A It was a boring menu apart from the sweets. B It was a reasonably priced and varied menu. C The menu had limited but seasonal options for every course. D It was a good menu if you were following a special diet. E It was overpriced and lacked detail about the dishes. F It was the most exciting and original menu I have ever tried. G The menu was presented in a detailed and personal style.

Speaker 1 Speaker 2 Speaker 3 Speaker 4 Speaker 5

• • • • •

SPEAKING

7 Work in pairs. Role play a similar conversation about the menu on page 71. In your conversation discuss the layout, prices, range of dishes, choice, what you like or don’t like about it, what is missing. A What do you think of the menu? B The best thing about it is that it gives a lot of information about the dishes.

Menu Planning

Tips for Writing a Good Menu 1 Entice your customers. Your menu is probably the first thing they read about your restaurant so it has to stand out for them. 2

Express your restaurant’s personality and style. There’s no point promising one thing on the menu and delivering something else in the restaurant, so make sure your menu is up-to-date and reflects who you are.

3 Know your customers and your competitors. Add key words like ‘local’, ‘organic’ or ‘child-friendly’ that will make them choose your restaurant rather than another.

No hidden charges. Give clear information about prices, service and cover charges. The bill should not be a surprise to diners and should be an amount you would happily pay as a customer.

4 Make it easy to read and understand. Your menu should have large clear print and be organised in columns, under specific headings like ‘starters, ‘mains’ and ‘chef’s specials’.

6 Give an accurate description of your dishes, list ingredients and provide as much dietary information as possible. Diners like and need to know what they are about to eat.

READING COMPREHENSION

8 Read the text above and complete these sentences with the missing information. 1 2 3 4 5 6

It is important your menu stands out because _____________________________________________. You should avoid _____________________________________________. It is important to know your customers and your competitors so _____________________________________________. Your menu should be set out _____________________________________________. _____________________________________________ shouldn’t be hidden. Diners like to know _____________________________________________.

SPEAKING

ALTERNANZA SCUOLA-LAVORO

9 Think of the restaurant where you worked. What type of menu did it have? Tell your partner about it. COMPITO DI REALTÀ – Designing a lunchtime menu MEDIATING CONCEPTS Work in small groups. You have been asked to design a new lunchtime menu for a bistro-style restaurant. When planning your menu, you should consider and include all the following features: • the type of menu: à la carte or table d’hôte • the information you will contain on the menu about your restaurant • the range of courses you will offer • the choice of dishes (including descriptions and any allergen information)

• the choice of drinks • the prices (including special offers and any surcharges) • any specials or menu variations (such as children’s dishes, vegetarian or gluten-free) • any other relevant information.

Plan and design your menu and present it to the rest of the class. The class will vote for their favourite menus.

lab

Explaining menus to customers

Flipped classroom

A waiter is explaining the restaurant menus to some customers. Waiter Would you like me to explain how our different menus work? Customer 1 Yes, please. We’ve never been here before. Waiter We have a fixed price lunchtime menu with two- or three-course options. Customer 1 Does that include a drink too? Waiter Yes, it includes a glass of wine, beer or soft drink and water of course. Customer 2 What about your à la carte menu, when is it available? Waiter At lunch and dinner, together with the specials menu on the board. Customer 2 I see. And desserts? Waiter Our dessert menu has sweets freshly prepared in-house every day. Customer 2 Excellent! And do you offer a tasting menu? Waiter Yes, we have a paired tasting menu, available in the evening. Customer 2 I look forward to trying that one evening then! Waiter We can accommodate food allergies or intolerances you tell us about. Customer 1 That’s good to know. And can I see the wine menu? Waiter Here it is with food pairing recommendations. Customer 1 Do you think you could explain some of the dishes to us?

Before the lesson, go to the and practise the conversation with the karaoke. Underline the types of menu and the expressions used to ask and give explanations. Waiter Certainly. What would you like to know? Customer 1 Could you tell me what a pumpkin pithivier is? Waiter It’s a puff pastry pie filled with pumpkin and goat’s cheese. Customer 1 I see and how is the tuna cooked? Waiter It’s marinated in ginger and soy sauce, then seared on a griddle. Customer 2 Just one more thing… does the slow-cooked lamb come with anything? Waiter Yes, all our main courses are served with a selection of seasonal vegetables. Customer 1 Thank you. You’ve been extremely helpful.

GET STARTED

1.20 Read and listen to the conversation. Tick (✔) the correct sentences and correct the incorrect ones.

1 2 3 4

• The customers have visited the restaurant before. • A drink is included in the price of the lunchtime menu. • Desserts are not prepared at the restaurant. • The customers are happy with the explanation of the dishes.

READING COMPREHENSION

2 Read the conversation again and answer these questions. 1 The lunchtime menu can be… A à la carte or set. B one or two courses. C served until 3 p.m. 2 The _____ menu is on the board. A dessert B specials C wine

3 4

There is a tasting menu… A at lunchtime. B at weekends. C every evening. The customer wants to know about… A accompaniments. B food allergens. C starters.

Menu Planning

Explaining dishes Asking for and giving explanations

Presenting dishes and making suggestions

Customer • Could you explain…? / I’d like to know… / Could you help us… ? • Could you talk me/us through your tasting menu? • Does that include…? / Do you offer a… ? • Is there anything else I should know? • How is it cooked/prepared/served? • Can/Could you tell me/explain what … is/are? • What about the… ? / Your menu/board says… • It includes… / It is available… / There is … with... • That’s not part of the… / It is a… • It is cooked/marinated/served… • They are essentially … very common in… • This dish is paired with…

Waiter • We have/offer/provide a lunchtime menu/two- or three-course options/ a fixed-price menu/a full à la carte menu/a dessert menu with…/a wine and spirits menu. • We also have a tasting menu with … but it’s only available … because it requires … to serve and eat it. • First we have … paired with… / Next we have… • Then there is … served with… / Moving on… / We are serving… • There’s also an optional … served with/accompanied by… • I would highly recommend it. / Here is our … menu with pairing recommendations. • Why don’t you try...? / How about trying...? / You should try... • We also have a… / You could also opt for/have… • We can accommodate/cater for any food allergies or intolerances you tell us about. Special diets for food allergies and intolerances, p. 86

PHRASEOLOGY

3 Complete these expressions with words from the functions boxes above. 1 Shall I _______________ you through our menu? 2 Is there anything _______________ I can help you with? 3 We _______________ a full à la carte menu.

4 Could you _______________ me what this means? 5 This dish is _______________ with a Sauvignon wine. 6 We can _______________ food allergies or intolerances.

4 Write questions about the menu using the prompts in brackets to help you. Customer (1) ___________________________________________? (explain / dishes) Waiter Yes, what would you like to know? Customer (2) ___________________________________________? (Dauphinoise potatoes) Waiter They are thinly sliced potatoes oven cooked in cream and garlic. Customer (3) ___________________________________________? (steak) Waiter It’s pan-fried in oil and butter. Customer (4) ___________________________________________? (meat) Waiter No, there’s no meat in the stuffed aubergine dish. Customer (5) ___________________________________________? (fish) Waiter It’s served with seasonal fresh vegetables and a salsa verde.

SPEAKING

5 Work in pairs. Take turns to role play the waiter and the customer in the following situation. Customer

You want to know what the specials are and how they are prepared as you do not like things cooked in too much oil or butter. You would also like to know what accompaniments each dish has and whether or not you can have them steamed instead of fried.

Waiter

Tell your customer about the day’s specials: roast chicken, steak, vegetable terrine and seafood stew and explain that they all come with a choice of potatoes and seasonal vegetables that can be cooked to the customer’s specifications.

6 Work in pairs. Look at the menus on page 70 again. Take turns to play the roles of the waiter and the customer, asking and answering questions about the menus.

Customer Is it possible to have the scallop starter without the chorizo?

revise vocabulary

1 Match the words to their definition. 1 2 3 4 5 6

a b c d e f

digital menu board menu online menu hand-held menu placemat menu flyer menu

a menu written every day on a white or black board a menu transmitted to a chain of restaurants a menu delivered to your door often used for takeaways a menu made of paper or card and often laminated a menu you can find on the Internet a cheap, disposable menu on the table

2 Write the English equivalents for these words. 1 monouso 2 economico 3 efficiente

4 comodo 5 distaccato 6 popolare

______________ ______________ ______________

3 Put the types of menu in the box into the correct category. cyclical menu – dinner menu – children’s menu – speciality menu – all-day menu – static menu – lunch menu tasting menu – specials menu – lounge or bar menu – buffet menu – breakfast menu – ethnic menu

Table d’hôte menu

À la carte menu

___________________________________________________ ___________________________________________________

4 Decide at which meal you would usually eat and drink the following things. Be careful, some are consumed at more than one meal!

wine – tea – Sunday roast – soup – scones – sandwiches – salad – pancakes – orange juice muesli – Kedgeree – full English – Danish pastry – coffee – cakes

wine: lunch, dinner or supper

5 Write two examples of each of the following. 1 2 3 4

starter main course side order dessert

5 6 7 8

________________________ ________________________ ________________________ ________________________

cheese alcoholic beverage soft drink hot beverage

________________________ ________________________ ________________________ ________________________

6 Match these words and expressions to the synonyms in the box. savoury – dips – light bites – seasonal – vegetarian option – French fries – citrus – barbecued

1 2 3 4

snacks ________________ sauces ________________ potato chips ________________ cooked over a fire ________________

5 6 7 8

choice for people who do not eat meat ________________ available now ________________ fruits like lemon or orange ________________ not sweet ________________

7 Write the Italian equivalents for these words and expressions. 1 tasting menu 2 specials menu 3 canapé

____________ ____________ ____________

4 set the mood 5 bold 6 beverage

____________ ____________ ____________

7 main course 8 side order 9 surcharge

____________ ____________ ____________

invalsi training READING B1 – MULTIPLE MATCHING

1 Read the article. Parts of the article have been removed. Choose the correct part (A-G) for each gap (1-7). There is one extra part that you should not use. The first one (0) has been done for you.

NEW TRENDS IN MENU DESIGN – HYBRID CUISINE Today more than ever, 0 . They’ve experienced a variety of ethnic cuisines and unique culinary creations. Probably a large number of attendees are health- or eco-conscious, and 1 such as dairy or gluten sensitivities. Choosing a menu that will please such a complex audience is not easy. Today’s chefs and meeting planners must consider a number of factors 2 . In fact, as Ron Stoddard, Head Chef at Summit Executive Centre in Chicago, says, ‘special requests are becoming the new normal’. What are some of the important issues you should keep in mind when designing your meeting menus? Hybrid and fusion cuisine, for example. Things have changed since the time when 3 . Today’s menus are filled with hybrid options that mix the styles and flavours of various traditional techniques 4 . This might look like Teriyaki Steak Tacos, burgers with kimchi, and Korean BBQ sauce. Guests may find a variety of flavour options and styles of food available on one plate or buffet table. From finger foods to delicate tapas to vegetables with unique dipping sauces, all types of hybrid cuisine are making menu design ever more varied and impressive.

‘Cultural diversity now has a huge influence in the structure and content of the menu. Italian, Indian Mexican, Thai, Chinese and many other global influencers interest the palate,’ says George Hill, awardwinning chef and licensed member of the Australian Institute of Technical Chefs. ‘Passionate cooks are never lazy, 5 , even when cooking simply.’ For conference and meeting planners with an international mix of attendees, planning for a variety of styles of cuisine 6 . Some venues plan a weekly rotation of ethnic-inspired dishes around a theme, but it’s also common to find all types of food offered at once on a buffet or at various points throughout a meeting. ‘Look how the Hawaiian trend of poke (pronounced pho-keh) bowls is becoming fashionable,’ said Mark Ralph of Warwick Conferences in Coventry, UK. ‘This healthy, trendy street food 7 .’

A meeting and conference guests have sophisticated tastes B they are always looking for new experiences C to create new and exciting combinations that guests remember D can be easily adapted in a Build Your Own Buffet E are very popular F various ethnic cuisines and cooking techniques were segregated G beyond just presenting a pretty plate H many have dietary restrictions I can help create the type of menus that please crowds

0 ____ ____ ____ ____ ____ ____ ____ ____

LISTENING B1 – MULTIPLE-CHOICE QUESTIONS

1.21 Listen to a waiter at Odette’s explaining the tasting menu. Choose the correct answer (A, B, C or D) for

questions 1-6. Only one answer is correct. The first one (0) has been done for you. You will hear the recording twice. 0 The customer has been to Odette’s... A once C never B many times D twice 1 The customer... A asks the waiter to explain the tasting menu. B is grateful he is going to explain the tasting menu. C doesn’t want him to explain the tasting menu. D wants to order from the main à la carte menu. 2 The wine is paired with each course by... A an external wine expert. C the sommelier. B the chef manager. D the waiter. 3 Portions are small... A so you are able to eat everything. B for health reasons.

C to reduce cost. D so you can enjoy them together. 4 All the ingredients are... A local. C organic. B seasonal. D all of the above. 5 The chef’s table is where... A some customers sit and watch the chefs cooking. B the chef sits when he is on his break. C the regular customers sit with the chef. D the customer can prepare each course of the menu with the chef. 6 The waiter is... A impolite. C rude. B helpful. D funny.

5 diet and nutrition Healthy eating The Eatwell Plate was launched by the British Food Standards Agency (FSA) in 2007, with the aim of creating a healthy eating model for the UK. It replaced the previous 1994 UK Department of Health model, ‘The Balance of Good Health’, which was also illustrated as a segmented plate. The Eatwell Plate was updated as the Eatwell Guide in 2016, in line with the most recent nutritional guidelines, which follow here:

HAVE SOME MORE Processed foods often contain high levels of salt, sugar or fat and have very little nutritional value. Processed food is not just takeaways or ready meals; it can also be breakfast cereals, sweet and savoury snacks or tinned foods, so you should always check the labels carefully. 1

1 We should eat at least five portions a day of fruit and vegetables, because they contain vitamins and minerals, which are important to keep our body and mind healthy, and fibre, which helps digestion and makes us feel fuller so we eat less. Fruit and vegetables are also low in fat and calories so they help reduce the risk of heart disease, diabetes and obesity.

Raisins

GET STARTED

1 Read the texts on pages 78-79. What should we eat lots of and

Chopped t omatoe s

what should we avoid as part of a healthy diet?

READING COMPREHENSION

2 Read the texts again and complete these sentences.

Frozen peas

1 We should eat at least five __ __ __ __ __ __ __ __ of fruit and vegetables a day. 2 Fruit and vegetables are good for us because they are low in fat and __ __ __ __ __ __ __ __. 3 Carbohydrates like potatoes, bread, rice and pasta give us __ __ __ __ __ __. 4 __ __ __ __ __ __ __ __ __ __ varieties of pasta, bread and rice are healthier for us. 5 The high levels of calcium in milk, cheese and yoghurt are vital for strong __ __ __ __ __. Crisps 6 The __ __ __ __ __ __ __ __ __ fats in dairy products can Sauce make us overweight and increase the risk of heart attacks and strokes. 7 Meat, fish, eggs and beans are full of __ __ __ __ __ __ __. 8 We should avoid too much fatty or sugary food Eat less often and and __ __ __ __ __ __. in small amounts

Lent

Tuna

Plain nuts

Beans lower salt and s ugar

Chick peas

theory / Diet and Nutrition 2 We should also eat a lot of potatoes*, bread, rice, pasta and other starchy foods because they contain carbohydrates, which give us energy, but also fibre, calcium and vitamin B. Some starchy foods are high in fat, but still healthier than fatty foods. Wholegrain varieties like brown rice, wholemeal bread and pasta are particularly healthy. 3 We need to eat some milk and dairy foods because things like cheese and yoghurt provide good sources of protein, which our bodies need for growth and repair, and even higher levels of calcium, vital for strong bones. However, the fat in dairy products is saturated and this can make us 2overweight and raise levels of cholesterol in the blood, increasing the risk of heart attacks and 3strokes. 4 We should eat some meat, fish, eggs and beans, as they are full of protein, vitamins and minerals. Red meats, like beef and mutton, contain iron and vitamin B12, but they are high in saturated fats. So it is important to eat lower-fat white meats like turkey and chicken. Fish is a good alternative protein as it is low-fat and contains fatty acids which prevent heart disease. Eggs, beans and meat substitutes like soya are also good for proteins and vitamins.

Potatoes are vegetables, but are often classified as starchy foods. But unlike other carbohydrates such as bread and pasta, they are rich in fibre, vitamin B, C, potassium and magnesium and are particularly nutritious when eaten baked with their skins left on.

processed foods cibi confezionati overweight sovrappeso 3 strokes ictus 4 fizzy frizzanti 1

5 We should not eat too much food like cakes, biscuits or chocolate, which is high in fat or sugar, and we should have water instead of 4fizzy and sugary drinks. Last but not least, we should avoid too much fast food. The Slow Food Movement, p. 93

VOCABULARY

3 Read the texts again and put the foods in the correct group

according to their principal nutrient. Can you add any more of your own?

Calcium Carbohydrates Fats and Sugars Protein Vitamins and Minerals

Potatoes

Whole grain l cerea

CRITICAL THINKING & SPEAKING

Cous Cous

presented. Do you agree that the food we eat can affect our mood? Use the questions below to help you.

Whole wheat pasta

Porridge

Rice

tils

Many people turn to comfort foods like ice cream, cakes, crisps or chocolate when they’re feeling down. In reality a lot of studies show that a diet with plenty of added salt, sugar and fat, can be more likely to lead to symptoms of depression and anxiety. Instead, eating more fruit and veg and following a healthy diet will affect our mood and make us feel better.

Spaghetti

L o w f at s o f t ch e es e

n Leaince m Semi skimmed

Soya drink

MEDIATING CONCEPTS

4 Work in small groups. Read this excerpt and discuss the idea

Bagels

milk

milk, __________________________________ potatoes, ______________________________ cakes, _________________________________ beef, __________________________________ apples, ________________________________

Plain Low fat y o g hu r t Veg O il

Lower fatad spre

Oil & spreads

Choose unsaturated oils and use in small amounts

• • • •

What do you eat when you are sad? How does it make you feel? How do you feel when you eat a healthier diet? Do you think a good diet is crucial to good mental health? Why/Why not?

theory

The Mediterranean diet 1 ______________________________

Many experts consider the Mediterranean diet to be one of the healthiest in the world. Scientists noticed that people living in the Mediterranean coastal region, stretching across Europe from Spain to the Middle East, tended to be healthy and have long lives, primarily because of their diet and lifestyle. Long associated with general health, the Mediterranean diet can also aid weight loss if eaten in moderation.

2 ______________________________

Mediterranean cuisine varies by region, but the basic principles of a Mediterranean diet are: pulses and wholegrain carbohydrates every day; lots of fruit and vegetables; a handful of nuts every day; low-fat varieties of dairy products; extra virgin olive oil, not butter or lard; fish, more than twice a week; more fish and poultry than red meat; less than four eggs per week; a moderate intake of wine and lots of water to drink. Above all, most foods included in the Mediterranean diet are fresh and seasonal, as opposed to highly processed. Preparation methods tend to be simple and foods are rarely deep fat fried. The wide variety of delicious foods makes it a perfect long-term diet to adopt, as long as portions are not too large.

3 ______________________________

The Mediterranean diet is now included among UNESCO’s intangible cultural heritages* as it 1encompasses far more than just good, healthy food. It is a way of life, which includes leisurely dining and regular physical activity. It promotes social interaction, exchange of knowledge and culture, respect for the environment and biodiversity, as well as the development of traditional skills such as fishing and farming. Particular examples of these characteristics have been identified by the United Nations in the Mediterranean communities of Soria in Spain, Koroni in Greece, Cilento in Italy and Chefchaouen in Morocco.

There is an international agreement among some United Nations Educational, Scientific and Cultural Organization (UNESCO) members to preserve culture ‘inherited from our ancestors and passed on to our descendants, such as traditions, performing arts, social practices, rituals, festive events, knowledge and practices concerning nature and the universe’ (UNESCO). Every year new ones are selected.

QUICK BITES There are many Mediterranean diet apps that you can download for free on your smartphone or tablet. There are also online Mediterranean meal plans, with dietary advice and recipes.

encompasses comprende

GET STARTED

INVALSI Read the texts and match each question to a paragraph.

A Why is the Mediterranean diet so much more than just a diet?

B What is a Mediterranean diet? C What can you eat as part of the Mediterranean diet?

READING COMPREHENSION

2 Read the texts again and answer these questions. 1 2 3 4

What do experts think of the Mediterranean diet? Which countries are associated with a Mediterranean diet? Which foods are typical of a Mediterranean diet? What is absent from a Mediterranean diet?

5 What kind of foods does the Mediterranean diet emphasise? 6 Why has the Mediterranean diet been included in UNESCO’s intangible world heritages?

Diet and Nutrition RICH in

Other types of diet

LOW in

Japanese diet • fermented food • dairy • fruit • grains (e.g. rice) • sugar • fresh vegetables • processed foods • fish and soya

A JAPANESE DIET Japanese people have one of the highest life expectancies in the world and this is largely due to their healthy diet according to recent research by the British Medical Journal. The traditional Japanese diet is based on fresh, unprocessed foods and very little refined sugar. It also includes a wide range of fermented foods, essential for 1gut health, and green tea, which 2boosts your immune system. The Japanese also have a healthy attitude to food and eating, serving small portions of food in bowls. This is summed up by a saying: hara hachi bu, which means ‘eat until you are 80% full’.

Nordic diet • fresh and fermented fish • sugar and salt • local fruit and • processed foods vegetables • fibre • lean meat • cereals • lean meat • vegetables

B NORDIC DIET A recent study in The American Journal

West African diet • calories • processed foods

French diet • fresh fruit • processed foods • fresh vegetables • wholegrain cereals • beans and pulses • fish • lean meat • healthier fats (e.g. virgin olive oil)

of Clinical Nutrition showed that a Nordic diet is comparable to the benefits of a Mediterranean diet, reducing the risks of developing chronic health conditions. It typically includes rye bread, oily fish, game meat and poultry, legumes, root vegetables, berries such as 3rose hip or 4loganberries, wholegrain cereals, alternative oils such as canola and rapeseed, fermented milk and cheese products.

C WEST AFRICAN DIET Researchers at the

D FRENCH DIET This diet creates a paradox for nutritionists

University of Cambridge have found the West African diet of countries such as Mali, Chad, Senegal and Sierra Leone, to be amongst the healthiest in the world. Typical dishes include Jollof rice, a spicy dish of rice, chicken, vegetables and spices; groundnut stew, made with chicken and peanuts; dried and smoked fish; and yams, which are similar to sweet potatoes.

as it is high in saturated fat such as cheese but leads to very low rates of heart disease and obesity. The key to the mystery might lie in the lack of processed foods and in the small portion sizes and therefore lower calorie intake. Typically the French diet contains plenty of fresh fruit and vegetables, wholegrain cereals, beans and pulses, fish and lean meat, as well as healthier fats like virgin olive oil, together with small portions of bread, cheese, dark chocolate, wine or just water or tea. gut health la salute digestiva boosts rafforza 3 rose hip cinòrrodo 4 loganberries loganberry (incrocio mora-lampone) 1

GET STARTED

1 Read the texts. What do all the diets have in common? READING COMPREHENSION

2 Read the texts and the table above again and decide which diet (A-D): 1 encourages people not to eat too much. 2 has little or no processed foods. 3 includes fermented foods.

SPEAKING

_____ _____ _____

4 is surprisingly high in saturated fats. 5 is accompanied by tea. 6 is low in calories.

_____ _____ _____

MEDIATING COMMUNICATION

3 Work in pairs. Discuss the most common diet in your country and compare it with the diets presented here. 81

theory

Alternative diets Apart from the well known Eatwell Guide, recognised as a balanced and healthy diet, there are other alternative diets, which reflect people’s beliefs, philosophies and personal needs, or simply follow trends. Here are some of the major ones:

VEGETARIAN DIET

VEGAN DIET

Philosophy: against killing animals for food or intensive meat farming, for ethical, religious, health or environmental reasons. Food eaten: meat substitutes; products derived from animals such as eggs, milk, cheese and yoghurt; nuts, cereals, pulses, fruit and vegetables. Food not eaten: fish or meat. Positive aspects: a varied, healthy and sustainable diet, with plenty of iron from eggs, pulses, dried fruit and dark-green vegetables, and calcium from dairy products. Negative aspects: a lack of vitamin B12 found naturally in animal products.

Philosophy: a way of living which tries to exclude all forms of 1exploitation of and cruelty to animals for food, clothing or any other purpose. Food eaten: a plant-based diet including meat substitutes, nuts, fruit, vegetables, seeds and pulses. Food not eaten: fish, meat, eggs, butter, cheese, honey or any products derived from animals. Positive aspects: a healthy, low-fat, sustainable diet. Negative aspects: it can lack nutrients such as vitamin B12, calcium and iron. exploitation sfruttamento

HAVE SOME MORE There are many different vegetable-based meat substitutes on the market today. Quorn is probably the most popular vegetable protein in the UK. It is made from an edible fungus, has a versatile texture and is low in fat. Seitan is a slightly chewy vegetable protein made from wheat gluten. It has a high protein content, comparable to real meat. Tofu is a soft white substance made from mashed soya beans, widely used in South East Asian cooking. It is high in protein and low in calories. Tempeh is an Indonesian dish made by deep fat frying fermented soya beans. It is also a good source for iron, calcium, protein and vitamin B12.

GET STARTED

1 Read the texts on pages 82-83. Which of these foods are suitable for a vegetarian (V), vegan (VG), macrobiotic (M) or raw (R) diet? 1 cheese ____ 2 meat substitutes ____

3 cooked vegetables ____ 4 nuts ____

5 eggs ____ 6 raw fish ____

7 honey ____ 8 raw milk ____

READING COMPREHENSION

2 Read the texts again. Decide if these sentences are T (true) or F (false). Correct the false ones. 1 You can eat foods derived from animals on a vegetarian diet. 2 A vegan diet does not lack any nutrients. 3 The macrobiotic diet was started in Japan. 4 Macrobiotic foods should be local and contain no toxins. 5 Foods for a raw diet should never be cooked at all. 6 There is a risk of bacteria when following the raw food diet.

T F

• • • • • • • • • • • •

Diet and Nutrition

MACROBIOTIC DIET

RAW FOOD DIET

Philosophy: George Ohsawa, a Japanese philosopher, popularised the diet in the 1930s, believing that a simple, healthy diet could help us live in harmony with nature and prevent serious illnesses. Food eaten: generally organic and vegan whole grains; locally-grown, organic, seasonal fruit and vegetables; pulses, seaweed, soya, tofu, nuts and seeds (some macrobiotic diets include fish). Food not eaten: food which is not local and seasonal or food that contains toxins. Positive aspects: a healthy diet, as it is low in fat and cholesterol. Negative aspects: it can lack nutrients such as calcium, protein and iron.

Philosophy: a belief that the healthiest food is uncooked, or only slightly heated, to avoid changes in food enzymes, which help us to digest food and absorb its nutrients. Food eaten: raw fruit and vegetables; germinated cereals and pulses; nuts; raw milk and honey; as well as raw fish or meat (e.g. sashimi and carpaccio). Food not eaten: anything cooked or heated above 40-46°C. Positive aspects: a healthy way of eating food, because too much cooked food can cause digestive problems or obesity. Negative aspects: it can be dangerous because bacteria are not killed during cooking.

VOCABULARY

3 Find the synonyms of these words in the texts. 1 come from 2 good for the environment 3 unkindness

_________________ _________________ _________________

4 balance 5 natural 6 uncooked

_________________ _________________ _________________

LISTENING

1.22 Listen to an expert talking about three more alternative diets and complete these fact files.

Fruitarian diet

Dissociated diet

Paleo diet

Philosophy: the idea of physical balance through diet, herbal treatments and breathing

Philosophy: separating carbohydrates and (4) ______________ within the same meal

Philosophy: based on the diet of our huntergatherers ancestors

Food eaten: fresh fruit, (1) ______________, particular spices and oils for cooking

Food eaten: (5) ______________

Positive aspects: low in (2) ______________ Negative aspects: not very (3) ______________

Positive aspects: you can (6) ______________ Negative: it lacks vital nutrients

Food eaten: meat and (7) ______________, eggs, nuts, (8) ______________, fruits, vegetables, herbs and spices Positive aspects: generally (9) ______________ Negative: you need to (10) ______________

SPEAKING

5 Prepare a short oral presentation about alternative diets. Consider: • the philosophies behind each one • the main characteristics

• the advantages and the disadvantages • which you would choose to follow and why How to give a presentation, p.255

theory

Religious dietary choices Many people follow special dietary restrictions because of their religion. Here are some of the main ones: Hindus believe in the sacredness of all life and therefore most follow a vegetarian diet, avoiding all meat, fish or products derived from animals. Beef in particular is forbidden as the cow is considered a sacred animal. Orthodox Hindus also abstain from alcohol, caffeine and strong flavoured foods such as onions and garlic. Buddhists can eat fish and meat, but many are vegetarians as they are forbidden from harming or killing living things. Some Buddhists do not even eat root vegetables such as potatoes, carrots and onions, because the plant dies when picked. Some also avoid eating strong flavoured foods, beef or meats from large or exotic animals, drinking alcohol or indulging in excesses. Halal (allowed) food is prepared according to Muslim law. Food and drinks which are haram (not allowed) comprise alcohol and any foods derived from pork or animals improperly slaughtered. Followers of Christianity have relatively few restrictions on their diet, apart from abstaining from eating meat or sweet foods during Lent, the forty-day period before Easter. However, strict Roman Catholics and Orthodox Christians fast or eat fish rather than meat on certain days, often Fridays, and some Protestant and Evangelical Christians avoid drinking alcohol or caffeine altogether.

Kosher food is prepared according to Jewish law, which means that dairy and meat products should not be mixed; and utensils used to prepare these different food types should also be kept separate, in accordance with good health and hygiene practice. In addition to this, pork, shellfish or animals slaughtered in a non-kosher way should not be consumed at all. More recently, kosher food has become popular with non-Jews worldwide for a variety of reasons including health, food hygiene and the traceability of the food, and not for religious reasons.

Sikhs can choose whether or not to eat meat, but they cannot eat meat slaughtered according to Muslim or Jewish laws; so no kosher or halal meat. However, in the community kitchens called langar of the gurdwaras, the Sikh temples, only vegetarian food is served, without any animal flesh, making it accessible to all people of all religions and cultures.

HAVE SOME MORE Although Muslims fast during other times of the year, Ramadan is the only time when fasting is considered obligatory and people do not eat or drink during the hours of daylight. This is intended to increase self-control, to cleanse the body and mind and to make you reflect about the suffering of the poor. Eid-al-Fitr is the festival which marks the end of Ramadan.

GET STARTED

1 Read the texts. Which religious groups follow these diets? 1 halal _____________

READING COMPREHENSION

2 kosher _____________

3 vegetarianism _____________

MEDIATING TEXTS

2 Read the texts again and complete the table. Type of diet Hindu

Religious belief sacredness of all life

Ingredients to avoid all meat, fish or products derived from animals; alcohol, caffeine and strong flavoured foods (e.g onions and garlic)

Diet and Nutrition

Teen and sport diets

Eating disorders

TOP TEN TIPS FOR TEENAGERS 1 Watch your portion size Our portions are bigger today than ever before. Avoid this by choosing a bowl or not filling up your plate. Don’t go back for seconds or eat leftovers, keep them for the next day!

6 Stay hydrated Aim to drink 6-8 glasses of unsweetened fluids a day. Choose water, low-fat milk and vegetable juices, rather than sweeter fruit juices or smoothies.

2 Get your five a day As a teenager you should aim to eat at least five portions of a variety of fruit and vegetables every day to give you vital vitamins and minerals for growth and repair.

7 Avoid taking supplements Young people need many nutrients such as iron and calcium to grow and develop properly. They naturally occur in food such as: red meats and bread (iron), dairy products and green vegetables (calcium).

3 Don’t skip breakfast It gives you energy and helps sustain you during the day. It also improves concentration at school or college. Skipping breakfast makes you more likely to eat unhealthy snacks to fill you up.

8 Avoid 1fad diets Eat a well-balanced, healthy diet following the Eatwell Guide. Do not follow diets promising you quick weight loss, because they only work short term and can badly effect your health.

4 Cut back on salt Your body needs some salt, but too much salt can cause health problems in later life. Aim to eat no more than 6g or 1 teaspoon of salt every day and be careful of hidden salt in processed food and junk food.

9 Be active every day Along with healthy eating, being active and sitting less is an important part of maintaining a healthy weight and a fit body. Walk or cycle instead of taking the bus. Avoid lifts and walk upstairs.

5 Avoid sugary drinks or snacks According to the World Health Organisation (WHO), sugar should not make up more than 5% of your daily food intake, that’s 25g or about 6 teaspoons. Drink water and eat fresh fruit or nuts instead.

10 Go outside You also need vitamin D to help keep your bones and teeth healthy. You get this from sunlight, which by the way is outside and away from digital screens!

fad diets diete lampo

GET STARTED

1 Read the text and put a ✔ for DO and a ✘ for DON’T.

• Eat small portions. • Add salt to your diet. • Avoid sugary drinks. • Take supplements. • Go on a diet.

VIDEO

Watch the video and tick (✔) the true sentences. Then correct the false ones. 1 • You don’t need to change your diet if you practise sport. 2 • C arbohydrates, proteins and hydration are the three most important areas of sports nutrition. 3 • Carbohydrates should make up 40% of your total calorie intake. 4 • L ean meat, fish, shellfish and eggs are all good forms of protein. 5 • You can’t get protein from vegetables. 6 • It is important to drink lots of water after training.

SPEAKING & WRITING

3 Work in pairs. Ask your partner about what he/she eats every day and take notes. Then write a short report about your partner’s diet. It should also include your opinion of how healthy or unhealthy his/her diet is. How to write a report, p. 254

theory

Special diets for food allergies and intolerances According to the World Food Organisation (WFO), 1 to 3% of adults and 4 to 6% of children suffer from food allergies. Food allergy is when the immune system generates a bad reaction to specific proteins found in food. Any food can potentially cause an allergic reaction, but there are eight types of foods that are responsible for the majority of food allergies. These are gluten, crustaceans, eggs, fish, peanuts, soybeans, milk and tree nuts. Food intolerance is a bad reaction to a sort of food or ingredient every time a person eats it, particularly in large quantities. This is not the same as a food allergy, because it generally affects the digestive system and not the immune system. Food intolerance occurs when the body cannot deal with a certain type of foodstuff, because it does not produce enough of the specific chemical or enzyme it needs to digest that food. One of the most common intolerances is to cowâ&#x20AC;&#x2122;s milk. People with a shortage of the enzyme lactase cannot digest the sugar lactose and this can lead to serious symptoms. Another common deficiency is of an enzyme called alcohol dehydrogenase, so people affected become ill after drinking even a little alcohol. Many people are also gluten intolerant, which leads to coeliac disease, an inflammation of the digestive tract. Other intolerances can be to chemical preservatives or additives in food and drinks such as sulphites, monosodium glutamate, caffeine or aspartame. The main difference between food allergy and food intolerance is that allergies produce specific symptoms, which usually develop within minutes of eating the food, while an intolerance produces more general symptoms that can develop several hours after eating. Another difference is that only a very small quantity of food is needed to cause a food allergy, whereas you would usually need to eat a larger amount of food to cause intolerance. The symptoms of a food allergy can be lifethreatening, whereas the symptoms of a food intolerance are unpleasant but not usually dangerous. Therefore it is important for caterers to be aware of common allergies and intolerances, so they can provide safe eating options for sufferers.

HAVE SOME MORE Since December 2014 The Food Information Regulation has made it mandatory to label the 14 main food allergens on pre-packed foods. These are: celery, cereals containing gluten, crustaceans, eggs, fish, lupins, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide.

QUICK BITES There are strong genetic links to food intolerances. Lactose intolerance is less common in north and west European than in Asian, African, native American and Mediterranean populations. Alcohol intolerance is common among Asian people, about 50% are affected.

GET STARTED

1 Match these words to their definition. Then read the text and check your answers. 1 food allergy 2 food intolerance

a it produces specific symptoms within few minutes after eating the food b it produces general symptoms even after several hours

Diet and Nutrition

READING COMPREHENSION

MEDIATING TEXTS

2 Read the text on page 86 again and complete these fact files. Food allergy Caused by ___________________________________________________________________________________________ Affects ___________________________________________________________________________________________

Food intolerance Caused by ___________________________________________________________________________________________ Affects ___________________________________________________________________________________________

3 Answer these questions. 1 2 3 4

What proportion of people suffer from food allergies? What can a deficiency of the enzyme dehydrogenase cause? What are the main differences between food allergies and food intolerances? Do you or does any of your family/friends suffer from a food allergy/intolerance? What diet do you/they have to follow?

VOCABULARY

4 Find the English equivalents of these words in the text. 1 2 3 4 5

sistema immunitario reazione allergica sistema digestivo enzima celiachia

________________ ________________ ________________ ________________ ________________

6 7 8 9 10

infiammazione sintomi mortale sgradevole persona affetta

________________ ________________ ________________ ________________ ________________

LISTENING

1.23 Listen to a nutritional expert talking about coeliac disease and choose the best answer.

1 What causes coeliac disease? A any proteins B gluten C gluten and similar proteins 2 What are the finger-like projections, called â&#x20AC;&#x2DC;villiâ&#x20AC;&#x2122;, unable to do in coeliac disease sufferers? A absorb food B eliminate food C hold food 3 Which people are often affected by coeliac disease? A Indian subcontinent people B South African people C Westerners 4 How can doctors diagnose coeliac disease? A By means of a skin prick test. B By means of a blood test. C Removing gluten from the diet. 5 How can the disease be cured? A with drugs B through diet C it cannot 6 What kind of foods must people with the disease avoid? A dairy products B pasta C nuts 7 What kind of foods can be included in a coeliac diet? A bread B cake C rice

SPEAKING

6 Prepare a short oral presentation about food allergy and food intolerance. Explain the difference between the

two and give examples of the causes, symptoms and management of each. Explain what indications you would place on a menu to warn customers of ingredients which might trigger a reaction and what dishes you would include to ensure that people with the most common food allergies and intolerances were catered for. How to give a presentation, p. 255

5 Flipped classroom

Getting to know food intolerances A head chef and a food nutritionist are talking about food intolerance. HC = Head chef; N = Nutritionist HC Thanks for coming into the kitchen today to give us some advice for a coeliac-friendly menu. N No problem – it’s my job! So, let’s see what you know already. HC I know coeliacs are gluten intolerant. N Yes, that’s right, but you probably don’t realise how many things contain gluten. It’s in most of the main grains: barley, wheat, rye, spelt, semolina... and flours made from those grains. HC But oats are OK, right? N Some coeliacs can’t eat oats, but they can all eat buckwheat, cornmeal, millet, quinoa, tapioca and rice of course. HC And flours derived from those grains. N Yes, but you also need to be careful when using baking powder, because that can contain gluten too. Always choose a gluten-free version. HC Got it! I guess meat and fish dishes are all OK. N Yes, just as long as they are not processed and they’re not coated in breadcrumbs or batter. HC I hadn’t thought of that! N It’s an easy mistake! The same is true for dairy products and fruit and veg.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to ask and give information about a special diet.

HC It’s fine as long as it’s unprocessed. N That’s correct. But you also need to be careful that raw materials don’t come into contact with food containing gluten. HC There’s a lot to think about! N There certainly is! Fats and oils are fine apart from suet, which is coated in wheat to preserve it. You should also avoid condiments such as soy sauce and brewed alcohol such as beer, ale or lager. HC I will... Is there anything else to exclude from the menu? N Well, there are some pre-prepared foods that are best avoided on a coeliac menu. Things like popcorn, dry roasted peanuts, lemon curd, any blended seasoning or sauces or stock cubes. HC That’s not a problem. We don’t use any pre-prepared foods in our kitchen. N Good! HC Thanks for all your advice. I’ll draft a menu and let you take a look at it.

GET STARTED

1.24 Read and listen to the conversation. Which type of food intolerance are they talking about?

• alcohol • gluten • lactose

READING COMPREHENSION

2 Read the conversation again and write a list of ingredients a coeliac menu can and can’t contain. 88

lab / Diet and Nutrition VOCABULARY

3 Make new compound words out of these words. crumbs – wheat – cubes – friendly – free – powder – materials – prepared – sauce

1 coeliac-______________ 2 buck ________________ 3 baking ______________

4 gluten-______________ 5 bread _______________ 6 raw _________________

7 soy ________________ 8 stock ______________ 9 pre-________________

Talking about special diets Giving information

Asking questions about dietary needs

• You probably don’t realise how many things contain gluten/nuts/ soya/milk... • Did/Do you know that there’s celery/shellfish in... ? • You also need to be careful when using ... because that can contain/come into contact with ... too. • Always choose a gluten-free/lactose-free/soya-free version. • It’s/They’re fine as long as it is not/they are not processed and it’s not/they’re not coated/dipped in... • Fats and oils are fine apart from suet, which is/because it is coated in wheat to preserve it. • You should also avoid condiments such as soy sauce. / Add brewed alcohol like ... to your list. • There are some pre-prepared foods that are best avoided unless...

Head chef/Waiter • Does anybody have any (special) dietary needs? • I’ll tell the chef about your needs/requirement immediately. • This dish contains two allergens: lactose and gluten. • We have lactose-/gluten-free dishes such as... • Otherwise I can suggest you choose/opt for... • As you can see from the food label on the bread/wine/beer, there is the Crossed Grain symbol/vegan symbol etc.

Talking about symptoms • He/She is having trouble breathing/has got a stomach ache/swollen lips/tongue/has come out in spots/has had an anaphylactic shock... • How do you feel? / Are you OK? / What’s the problem?

PHRASEOLOGY

4 Complete these sentences with the missing words. 1 2 3 4 5 6

I can eat pre-prepared foods as long __________ I prepare them myself. Most meat substitutes are fine for coeliacs apart __________ soya. Pre-packaged foods are __________ avoided unless you’re sure of the ingredients. Is there anything else __________ exclude from the menu? You must be careful __________ cooking with nuts. I can’t eat sauces __________ they contain dairy products.

5 Read the prompts in brackets and complete the conversation about dietary needs. Use the functions language above to help you.

Waiter (ask about dietary needs) (1) ________________________________________________________________ Customer Yes, my son is allergic to nuts and is lactose intolerant. Waiter (say you will tell the kitchen staff) (2) ________________________________________________________________ Customer Thank you. Does the Butter Chicken contain nuts? Waiter (say yes and recommend alternatives) (3) ________________________________________________________________ Customer Can you also check the food labels on the bread, please? Waiter (explain the allergen labels are on the menu) (4) ________________________________________________________________ Customer Please make sure the dishes are suitable for my son because he can have trouble breathing. Waiter (reassure the customer) (5) ________________________________________________________________

lab SPEAKING

6 Work in pairs. Role play the following conversation. Customer

Waiter

Di’ al cameriere che sei allergico agli arachidi.

Rispondi che informerai subito la cucina.

Chiedi un consiglio su quali piatti evitare.

Rispondi che c’è un elenco sul menù.

Chiedi di essere rassicurato che i piatti siano preparati separatamente.

Rispondi di non preoccuparsi.

Spiega quale reazione potresti in caso avere.

Rispondi che lo staff ne è al corrente.

7 Work in pairs. Take turns to role play a customer and a waiter discussing suitable menu choices for a person with the following food allergies, intolerances or dietary choices.

lactose intolerance – sulphur dioxide – shellfish allergy – vegan

Customer Waiter

I’m lactose intolerant. Can you recommend what dishes to choose on the menu? Certainly, madam...

8 Find or create your own version of a well known recipe and produce the food label following the new labelling

regulations, identifying the allergens (or even possible contaminations) that could be in the dish. Then present your recipe to the class.

WRITING

9 Make your own dish, take a picture and prepare to post it online on your webpage section ‘for students’, or to present it in poster-form to the class (with ingredients and procedures). Your dish could be selected as best student dish!

10 Work in pairs. Your head chef has asked you to draw up some menu ideas for a special macrobiotic evening.

In your proposed menu, you should include three starters, three main courses and three desserts. Remember! The dishes should all respect the principles of macrobiotics (non-toxin, seasonal, local, organic produce).

11 Work in small groups. Surf the Net for recipes you could include on a menu suitable for Orthodox Hindus,

Buddhists, Muslims and Jewish people and write them. Then decide which ones are better from a nutritional point of view to be served to people fasting during the day, for example at Ramadan. Ask your food technology teacher for advice.

12 Work in pairs. You are responsible for preparing dinner for your country’s team the night before the start

of the Olympic Games. Write a balanced menu with a starter, main course, side dish and dessert which meets the criteria of a sports diet of being nutritious, energy-boosting, as well as tasty.

COMPITO DI REALTÀ – Making a class survey Work in small groups. Write a questionnaire about your class eating habits. Then prepare a short report to feed back to the class. This could be compiled in a class poster. In the questionnaire you should consider: • food they eat, when and how much • whether or not this varies according to activity, day, mood, time, etc.

• food they avoid and why (diet, intolerance, taste, religion, belief, etc.) • what changes they should make to their diet and why

ma ste rin g rec ipe s

Diet and Nutrition

Healthy recipes

Baked figs & goat’s cheese with radicchio Ingredients ●

6 figs

●

______________________________

●

______________________________

●

______________________________

●

______________________________

●

______________________________

●

______________________________

Method Cut 6 figs into halves and place on foil. Slice 200g of soft goat’s cheese and arrange on figs. Bake for 15 mins at 180°C until the cheese is melted and lightly browned. For the dressing, mix 6 tbsp of olive oil and 6 tbsp of balsamic vinegar and season. Put a couple of radicchio leaves on a serving plate. Remove the figs from the oven and place on the radicchio leaves. Scatter walnut pieces on top, drizzle with the dressing and serve warm.

1 Read the recipe for Baked figs & goat’s cheese with radicchio and complete the list of ingredients you need to make it.

Mussels steamed with cider and bacon Method Clean 1 ½ kg mussels under cold running water until it runs clear and scrub if necessary. Pull the ‘beard’ away from each individual mussel, discarding any damaged ones. Heat a small knob of butter in a large pan and then fry 140g of chopped bacon for 4 mins. Turn occasionally until it starts becoming crisp. Throw in two finely sliced shallots and a bunch of thyme leaves and cook until softened. Turn the heat up and add the mussels to the pan, pouring over 150ml cider. Place the lid on the pan and give it a good shake. Cook the mussels for 5-7 mins or until all the mussels have opened. Discard any that haven’t. Use a slotted spoon to scoop the mussels into bowls and place the pan back on the heat. Bring the juices to the boil and stir in 2 tbsp crème fraiche (optional). Pour the sauce over the mussels. Serve with hunks of crusty bread to mop up the sauce.

1 Read the recipe for Mussels steamed with cider and bacon and decide if these sentences are T (true) or F (false). 1 Choose a small pan as the mussels will reduce. 2 Heat the butter before adding the chopped bacon to the pan. 3 Roughly chop the shallots. 4 Add the cider as soon as you add the mussels. 5 Scoop all the mussels into the bowls, even those that aren’t open. 6 You don’t have to add crème fraiche.

T F

• • • • • • • • • • • •

2 Write your own healthy recipes: a starter, a main course and a dessert. When you finish, display it for the rest of the class to see and decide which you like best.

revise vocabulary

1 Put the foods in the box into the correct column according to their principal nutrient. apple – beef – biscuit – bread – butter – cake – carrot – cheese – chickpea crème fraîche – egg – fish – milk – oil – pasta – potato – rice – spinach – tomato – yoghurt

Calcium

Carbohydrates

Fats & Sugars

Protein

Vitamins & Minerals

__________________ __________________ __________________

2 Complete these sentences with the words in the box. exchange – handful – leisurely – moderation – social interaction

1 2 3 4 5

Experts agree that you can eat most things in _________________________________. We enjoy a _________________________________ breakfast at weekends. Even a _________________________________ of fruit or vegetables can help improve your diet. When people eat dinner in front of the TV, there is very little _________________________________. When I meet up with my friends, we regularly _________________________________ good recipes.

3 Complete these sentences with the words in the box. carnivores – dissociated – fruitarians – herbivores – macrobiotics – omnivores – rawists

1 2 3 4

Omnivores eat both plants and animals. __________ only eat plants. __________ only eat animals. __________ eat foods without toxins.

5 __________ eat uncooked foods. 6 __________ eat fruit and nuts. 7 People who follow a __________ diet separate carbohydrates and proteins.

4 Complete the table with the missing words. + adjective

– adjective

1 kind

unkind

unnatural

3 healthy

+ noun kindness

– noun unkindness unnaturalness

healthiness

unhappy

unhappiness

unhelpful

unhelpfulness

5 Read the clues and write the names of the religious diet described. 1 a diet, excluding pork, alcohol and animals improperly slaughtered 2 a diet which separates meat and dairy and excludes pork, shellfish and animals improperly slaughtered 3 a mostly vegetarian diet excluding beef, alcohol and caffeine 4 a diet which is often vegetarian and avoids killing living things, even root vegetables, and avoids alcohol and other excesses 5 a diet with few restrictions except for occasional fasting and abstention 6 a diet which avoids halal or kosher food

Muslim/halal diet ________________ ________________ ________________ ________________ ________________

6 Translate these words and expressions into English. 1 cibi confezionati 2 bevande frizzanti 3 avanzi

________________ ________________ ________________

4 non zuccherato 5 integratori 6 dieta lampo

________________ ________________ ________________

invalsi training READING B1 – MULTIPLE MATCHING

1 Read this text about the Slow Food movement. Choose the correct heading (A-G) for each paragraph (1-6). There is one extra heading that you should not use. The first one (0) has been done for you.

THE SLOW FOOD MOVEMENT

0 D Slow Food is a global organisation, founded in 1989 to prevent the disappearance of local food cultures and traditions. Since its beginnings, Slow Food has grown into a global movement, involving millions of people in over 160 countries and working to ensure everyone has access to good, clean and fair food.

1 _____ Slow Food believes food is tied to many other aspects of life, including culture, politics, agriculture and the environment. Through our food choices we can influence how food is cultivated, produced and distributed, and change the world as a result. Slow Food imagines a world in which all people can access and enjoy food that is good for them, good for those who grow it and good for the planet. 2 _____ Slow Food was created by Carlo Petrini and a group of activists in 1986 in Italy, after a demonstration against the opening of a McDonald’s at the Spanish Steps in Rome. Three years later the international Slow Food movement was officially founded in Paris and the Slow Food Manifesto was signed. The first Slow Food International Congress was held in Venice in 1990. Today Slow Food represents a global movement involving thousands of projects and millions of people in over 160 countries. A Structure B What They Do C Philosophy D About Us

3 _____ The Slow Food international headquarters are located in Bra, Italy – the town in Piedmont where the movement was born. The association is coordinated by an International Council and by an Executive Committee. Carlo Petrini is the President of Slow Food. 4 _____ Slow Food works around the world to protect food biodiversity, build links between producers and consumers and raise awareness of some of the most pressing topics affecting our food system. These initiatives can be small and organised locally, but there are also larger projects, campaigns and events coordinated by Slow Food’s national offices and international headquarters. 5 _____ By joining Slow Food you will: • join an international network of like-minded individuals – all working towards common goals; •h elp support projects – your membership fees will keep their projects running around the world; •p lay an active role – from organising events and campaigns to taking part in local, national and international activities: volunteers are the heart of the Slow Food movement.

E Become A Member F Future G History

LISTENING B1 – SHORT ANSWER QUESTIONS

1.25 Listen to this interview with Gaz Oakley, a vegan Instagram star. Answer the questions (1-5) using a

maximum of 4 words. The first one (0) has been done for you. You will hear the recording twice. 0 1 2 3 4 5 6

What kind of dishes did Gaz Oakley create in a vegan version? What adjective does Gaz Oakley use to describe the effect of social media on Britain? What can you get from social media? How did the world change for vegan people, thanks to social media? What do a lot of people think of vegan food? What was Gaz Oakley’s nickname when he was a teenager? How many people have registered to his YouTube channel?

meat (dishes) ___________ ___________ ___________ ___________ ___________ ___________

6 safety procedures Food safety and food quality

HAVE SOME MORE

According to the United Nations’ Food and Agriculture Organisation (FAO) and the World Health Organization (WHO), there is a clear distinction between food safety and food quality. Food safety refers to all 1hazards that can make food dangerous to public health: inadequate food preservation, improper manipulation or exposure to various types of contamination. Food safety can only be guaranteed by following correct processing procedures and by implementing appropriate, timely monitoring and 2safeguarding measures if public health risks occur. Responsibility for this lies with each party involved in the food 3supply chain.

Consumers must take an active role in conserving and using foods correctly: they must understand the products they buy and use; they should have the correct information about how to use and consume them; and they should be able to read and interpret food labels correctly.

Food quality includes all other attributes that influence a product’s value to the consumer. This can include negative attributes, such as 4spoilage, contamination with dirt, discolouration, 5off-odours, and positive attributes such as the origin, colour, flavour, texture and processing method of the food.

hazards pericoli safeguarding salvaguardia/tutela 3 supply chain filiera 4 spoilage scarto 5 off-odours odori non naturali dovuti a deterioramento o contaminazione 1

The EU has come up with a Food Hygiene Package, based on these principles:

1 Monitoring throughout the food production chain

2 Risk analysis

3 Accountability of all parties involved

Traceability of all food products

Consumers assuming responsibility

GET STARTED

1 Read the text. What’s the difference between food safety and food quality? READING COMPREHENSION

2 Read the text again and decide if these sentences are T (true) or F (false).

1 You can cause a health risk if you don’t preserve food properly. 2 Nothing can guarantee food safety. 3 Smell, texture and colour can be positive or negative qualities in food. 4 You need to know where food comes from as part of the food hygiene package. 5 Consumers have no responsibility for food safety.

• • • • • • • • • •

theory / Safety Procedures

HACCP The Hazard Analysis and Critical Control Point, or HACCP food plan, is a recognised way of making sure that food safety hazards in all food businesses are managed responsibly and continuously. It is a self-regulatory system introduced in the EU in 1993 and it has been a legal requirement since 1st January 2006. Its main areas of focus are food processing, preparation, storage and serving, all of which must take place under strict health and safety conditions to ensure public health and safety. The hazard analysis addresses three main types of risk in food production: • biological hazards, when foods become dangerously infected by bacteria which might lead to food poisoning and also include any consequences of the presence of bad bacteria; • physical hazards, through foreign bodies in a food item such as metal or plastic from factory machinery or natural hazards like bones in fish; • chemical hazards, when potentially dangerous chemicals like cleaning fluids or pesticides contaminate food. There are five preliminary phases necessary to carrying out HACCP: 1 forming a working group; 4 setting up a flow chart including solutions for problems that 2 describing the products made or might occur; distributed; 5 checking it works on site. 3 describing the destination or use of the products;

Flipped classroom Before the lesson, go to the and learn about the hazards of food production.

HAVE SOME MORE HACCP originated in the 1960s, when NASA, food producer Pillsbury, and the US Army Laboratories collaborated to provide safe food for space expeditions. The project was so successful that in 1971 the National Conference on Food Protection considered its wider adoption. The FDA (the US Food and Drug Administration) asked Pillsbury to establish and manage the first training program for the inspection of canned foods in 1972. Today HACCP training and implementation programs are widely available all over the world.

READING COMPREHENSION

1 Read the text and complete these sentences with the missing information. 1 2 3 4

HACCP makes sure food businesses manage ______________________ responsibly and continuously. HACCP focuses on the areas of food processing, ______________________, storage and ______________________. The purpose of HACCP is to guarantee ______________________. The three types of risk analysed are: ______________________, ______________________, ______________________.

LISTENING

1.26 Listen and complete this flow chart with the words in the box.

cooking – cooling – delivery – freezing – dry storage – preparation – preserving – refrigerating – serving – storing 1

delivery ____________________________

2 ____________________________

3 ____________________________

4 ____________________________

5 ____________________________

6 ____________________________

7 ____________________________

8 ____________________________

9 ____________________________

10 ____________________________

theory

HACCP principles After the preliminary phases, the HACCP food plan is activated following seven phases or principles. The first step is the hazard analysis of all production phases which is used to identify the three hazard areas (chemical, physical and biological) and is calculated by means of a decision tree*. The hazard analysis identifies the Critical Control Points (CCPs), predetermined checks that take place at specified points in the food production or preparation process to prevent or eliminate food hazards. These include: monitoring, storage, temperature, cooking time and ensuring food is handled correctly. The checks must be frequent and correctly documented.

While a flow chart is a graphical or symbolic representation of a process, a decision tree is a treelike diagram illustrating the choices available to a decision maker.

1 Hazard analysis Identify any hazards that must be avoided, removed or reduced.

2 Identification of CCP (Critical Control Points) These are the points when you need to prevent, remove or reduce a hazard in your work process.

3 Set critical limits for each CCP Identify the parameters within which the risk is acceptable.

4 Monitoring the CCPs to check that critical limits are adhered to.

5 Intervene to resolve any problems with the CCPs.

7 Keep detailed records of your plan and interventions for possible inspections by Health and Safety authorities.

6 Implement controls to ensure your plan is functioning correctly.

GET STARTED

HACCP case study

1 Read the text and match each chart to its use. 1 Flow chart shows 2 Tree diagram shows and evaluates

a safety decisions in food processing. b each step in food processing.

READING COMPREHENSION

2 Read the text again and complete these sentences. 1 The HACCP food plan is activated after ________________. 2 There are seven principles in __________________________. 3 Hazard analysis identifies _____________________________.

4 Critical Control Point set limits under which ______________________________.

5 You are obliged to keep records of _____________________.

LISTENING

1.27 Listen to information about the 5th principle, the definition of the corrective measures, and match

the hazards to the corrective measures required. 1 2 3 4 5 6 7 8 9

temperature too low temperature too high incomplete cooking fridge blockage traces of rats product defects expired products traces of grease incorrect procedure

WRITING

MEDIATING CONCEPTS

a b c d e f g h i

cooling elimination further cleaning before use further cooking intensification of disinfesting warming product return movement to a different fridge immediate reprimand of operator

4 Work in small groups. Think about the production of a food and possible CCPs, then write a flow chart to support your ideas.

Safety Procedures

Food contamination Animal and vegetable foods contain good and bad microbes. Some of them are actually used to improve the organoleptic characteristics and shelf life of food. For example, lactic bacteria in fermented products like wine, yoghurt and cured meats increase preservation times. However, microbes in the form of pathogenic bacteria or spores can also make food inedible or harmful to human health by transmitting infection or causing food poisoning. When infection arises from consumption of food containing pathogenic bacteria or spores, the microbes colonise the intestine, producing toxins which make us ill. Bacteria grow thanks to the presence of oxygen in foodstuffs. This is more likely to happen in animal products such as meat, fish, eggs and dairy products. The presence of water can also help bacteria grow, as can a warm room temperature, not too hot (which kills microorganisms) or not too cold (which renders bacteria inactive even if it does not kill them). In favourable conditions, bacteria can redouble every twenty minutes.

GET STARTED

1 Read the text and tick (✔) the things that help bacteria to grow. • alcohol • oxygen

• cold temperatures • warm temperatures

• hot temperatures • water

HAVE SOME MORE According to the World Health Organization (WHO), changes in eating patterns, such as a preference for fresh and minimally processed foods, the increasingly longer interval between processing and consumption of foods and the increasing frequency of eating food prepared outside the home, all contribute to the increased incidences of foodborne illness ascribed to microbiological organisms.

READING COMPREHENSION

INVALSI Read the text again and match the two parts of the sentences.

1 2 3 4 5 6

There are good and bad... Lactic bacteria increase... You find them in fermented products... Bacteria can also transmit infection... The growth of bacteria through oxygen... The right conditions can double...

a b c d e f

the shelf life of food. the number of bacteria in twenty minutes. microbes in food. like wine, yoghurt and cured meats. happens more often in animal products. or cause food poisoning.

VOCABULARY

3 Match these words from the text to their definition. 1 2 3 4 5 6

microbes lactic bacteria pathogenic bacteria spore food poisoning intestine

SPEAKING

a a long tube that carries food out of your body from the stomach b a one-celled structure produced by organisms such as fungi c an illness affecting your stomach caused by heating food that contains harmful bacteria d bacteria causing disease or fermentation e bacteria producing a substance formed through the fermentation of milk f a bacterium, virus or other microorganism that can cause disease

MEDIATING CONCEPTS

4 You are going to have a class debate about supermarket food. Do you agree or disagree with the following statement? Do some research to find examples to back up your argument.

Food past its sell-by date is safe to eat, it’s just the supermarket and food producers’ way of getting consumers to buy and consume more food so that they can sell more and make more profit.

How to take part in a class debate, p. 255

theory

Risks and preventive measures Cured meat and vegetables preserved in oil

Cooked meat

Risks: bacterium botulinus, which grows in the absence of air.

Risks: clostridia, occurring during the 1slaughtering process

Prevention: • carefully wash vegetables and cook them in vinegar or a similar in acidic solution to preserve; • only use cured meats treated with the correct quantities of sodium nitrate.

and not fully eliminated by cooking meat, pies, roasts or meatballs, etc. Prevention: cool meat

products quickly within three hours or maintain a high temperature until the meat is served.

Deep-frozen food Risks: bacterial growth caused by sudden changes in

Long-life canned food

temperature, even for short periods of time.

Risks: contamination from altered or damaged packaging

Prevention:

of meat, vegetable or fish products in oil.

• a llow food to cool

properly first;

Prevention: do not

•d on’t overload fridges

buy or keep food in damaged packaging; where possible store foods in a well-aired, dry place unaffected by temperature changes or humidity.

or freezers; • r egularly clean,

service and defrost units to prevent condensation or frost.

slaughtering macellazione

GET STARTED

1 Read the texts on pages 98-99 and match these risks to the main food group they affect. 1 2 3 4

toxins pesticides insects parasites

a b c d

bakery goods fish fruit and vegetables mushrooms

READING COMPREHENSION

INVALSI Read the texts again and answer these questions in no more than 4 words.

1 2 3 4 5 6 7 8

How should you preserve vegetables? When does clostridia occur? Where should you store long-life foods? What can cause bacterial growth in deep-frozen food? What are the signs of insect infestations or mycotoxin contamination? Why is it difficult to identify residual pesticides on fruit and vegetables? Who should you buy mushrooms from? What should you obtain from fish sellers?

Safety Procedures

Flour, cereals, bakery products and nuts

Fruit and vegetables

Risks: insect infestation,

difficult to identify because they do not cause alterations in colour, smell or taste.

Risks: residual pesticides,

for example from 2weevils, or contamination by mycotoxins from mould (microscopic fungi).

Prevention: request

documentation from suppliers, including organic ones.

Prevention: • k eep foods sealed at below 15°C and don’t allow them to

expire;

Fish products

• c heck for visible signs of mould, smells or discolouring; • a void humidity; • s eparate potentially contaminated products and rotate

Risks: anisakis, a parasitic

worm found in fish, which can cause serious health problems; other invisible parasites; biotoxins in shellfish. 3

food on shelves.

Prevention: • s uppliers should provide documentation that products

Mushrooms Risks: a wide range

are parasite-free, and farmed or fished in clean waters;

of dangerous and sometimes lethal toxins.

• y ou should also remove fish intestines before cooking and

Prevention: only purchase

• f reeze wild fish at -15°C for at least 4 days before eating

check for any strange colouring; raw or lightly cooked; or cook thoroughly at 70°C to destroy parasites or biotoxins.

in sealed packaging from regulated sellers.

weevils punteruoli, tonchi (insetto della famiglia dei coleotteri) 3 worm verme

VOCABULARY

3 Complete this mind map with the words from the texts on pages 98-99. meat

Food

______________

Processes

______________ ______________

______________

Additives

______________

curing

WRITING

vinegar

______________

______________ ______________ ______________

MEDIATING CONCEPTS

4 Work in small groups. Write a 10-point food contamination checklist for catering students with the main risks you have learnt about in these pages.

theory

Food preservation

Flipped classroom

Food preservation is any method which keeps food safe and edible after harvest or slaughter. Our hunter-gatherer ancestors also used basic preservation methods. Traditional methods include drying, fermentation and refrigeration. Modern methods include 1canning, pasteurising, freezing, irradiation and adding chemicals. Nowadays packaging also plays a vital role in food preservation.

Before the lesson, go to the and learn about food preservation methods.

Preservation techniques are classified according to: • PHYSICAL METHODS, which include: A applications using low temperatures (refrigeration, freezing, or deep-freezing) or high temperatures (pasteurisation and sterilisation); B removing water (concentration, drying and freeze-drying); C an altered environment (protected atmosphere and vacuum-sealed); • CHEMICAL METHODS, which are less expensive methods than physical methods and include both natural and artificial substances; • PHYSICO-CHEMICAL METHODS: smoking; • BIOLOGICAL METHODS: fermentation.

Microfiltration is gradually substituting pasteurisation and sterilisation. This is because microfiltration keeps the organoleptic qualities of food, while pasteurisation treats food with mild heat, and sterilisation kills harmful microorganisms in foods like jam and milk, which have been ultra heat treated (UHT). canning inscatolamento spray drying essiccazione a spruzzo

refrigeration/freezing

pasteurisation

It heats foods (usually liquids) to a specific temperature for a specific length of time and then cools it immediately.

sterilisation

It heats foods at a very high temperature but for a short time (so it preserves the flavour of foods).

drying

air drying (herbs), sun drying (fruit, meat or fish), spray drying (milk or eggs to powder) or freeze drying (taking coffee or ice cream to low temperatures quickly)

PHYSICAL METHODS

microfiltration*

vacuum packaging

It removes solid particles in a liquid or gas by passing them through a microporous membrane. used for cheese, fish, meat, coffee, and vegetables

GET STARTED

1 Read the text and the diagrams on pages 100-101 and put these food preservation techniques in the correct category. additives – curing – drying – fermentation – freezing – marinating microfiltration – pasteurising – refrigeration – smoking – sterilisation – vacuum packing

Physical ________________________________________ Chemical ________________________________________

100

Physico-chemical ________________________________ Biological ________________________________

Additives can be: natural (e.g.) citric acid in citrus fruits; nature identical, man-made copies of naturally occurring substances (e.g. the preservative benzoic acid); or artificial, not naturally present in foods, but produced synthetically (e.g. azodicarbonamide, a whitening agent and flour improver). All additives authorised by the European Union are indicated by E numbers to show they are safe to use and to classify them according to their technical function and category.

natural additives* CHEMICAL METHODS

Safety Procedures Salt curing can be dry for ham or sausages, or wet for olives, cheese and fish in salty water called ‘3brine’. Sugar curing uses sweet substances like honey to cure meat, or syrup to preserve fruit. Marinating immerses a product in an acidic substance like vinegar, lemon juice or wine, sometimes mixed with oil and spices. Beef carpaccio or marinated anchovies are good examples. Preserving in vinegar is common for vegetables such as onions or gherkins, after blanching. Alcohol can also be used to preserve fruits like cherries, apricots or plums, with added sugar.

PHYSICO-CHEMICAL METHODS

BIOLOGICAL METHODS

artificial additives*

Preservatives, antioxidants and antimicrobial substances, which can be toxic.

smoking

It exposes food to smoke from wood or aromatic plants and relies both on the dehydration caused by the heat and the chemical reaction to the smoke mostly used to preserve fish, meat, cheese or sausages.

fermentation

A natural, biological preserving method chemically transforming foods like yoghurt from milk, vinegar from ethylic alcohol, and spirits or liqueurs from the sugar in fruit and cereal.

READING COMPREHENSION

2 Read the texts on pages 100-101 again and choose the correct alternative. 1 2 3 4 5 6 7

brine salamoia

Lactic acid fermentation Physical food preservation methods usually alter temperatures/add water. Chemical preservation methods are cheaper than physical ones/never natural. Salt curing is both wet and dry/neither wet or dry. Citric acid/E202 is not a chemical additive. Physico-chemical and biological preservation methods don’t change foods/use preserving agents. Smoking combines the dehydration caused by smoke with a natural process/chemical reaction. Fermentation transforms sugar into alcohol/yoghurt into milk.

SPEAKING

3 Work in pairs. Discuss which preservation methods you would use with the foods in the box. anchovies – apples – beef – cheese – coffee – grilled aubergines – onions – oregano – milk – plums – salmon – sausages

101

theory

Workplace safety Specifically in food preparation businesses, workplace safety consists in ensuring personal safety, reducing the risk to the health of the workforce (through accidents or illnesses at work), while at the same time ensuring collective safety and a safe working environment. Workplace safety should be preventative and permanent and involve all staff and all working areas at all times. Steps to ensure safety in food preparation businesses: 1 Identifying risk factors 2 Identifying and adopting preventative and protective measures 3 Monitoring the implementation of these measures

Possible risk factors distraction 1 carelessness 2 haste tiredness

Preventative measures paying attention precision taking your time method and order correct behaviour respect for procedures and cleanliness

inappropriate behaviour improper use of machinery, equipment and/or substances

Here are the most important guidelines for workplace safety in the category industry. The following safety regulations should be followed for WORK AREAS and STATIONS: • ergonomic workstations and materials 3fit for purpose (e.g. non-absorbent, non-slip floors); • preventative noise pollution measures; • proper ventilation and extraction; • emergency exits free and 4 signposted, anti-panic door handles and 5shatterproof glass; • fire safety certificate and equipment (smoke detectors and fire extinguishers).

To prevent CHEMICAL HAZARDS incurred during cleaning in restaurants, staff should: • carefully read labels and follow the instructions for use; • use gloves, masks and protective goggles; • not mix or use more than one product together; • keep chemical products in their original containers, far away from food.

4 carelessness disattenzione signposted segnalate da haste fretta eccessiva insegna 3 fit for purpose adatti allo scopo 5shatterproof infrangibile 1

GET STARTED

1 Read the texts on pages 102-103 and tick (✔) all the things that can cause accidents in the kitchen. • being distracted • overfilling saucepans • swapping containers

• cleaning a knife handle • picking up glass by hand • taking your time

• not reading labels • pouring water on hot oil • using gloves

READING COMPREHENSION

2 Read the texts again and decide if these sentences are T (true) or F (false). Correct the false ones. 1 Workplace safety should involve all staff at all times in all areas. 2 Proper procedures and cleanliness do not help prevent accidents. 3 Preventative noise pollution measures improve workplace safety. 4 Hazards can be prevented by not mixing two chemical products together. 5 You should never pass knives to other people if you want to avoid cutting them. 6 You shouldn’t let saucepan handles overhang the cooker to avoid fire risks.

102

• • • • • • • • • • • •

Safety Procedures To prevent CUTS FROM KNIVES or other SHARP OBJECTS, staff should: • not pick up pieces of glass or other sharp materials by hand, but use a dustpan and brush; • not put broken pieces into bags that could easily break, and remove them from work areas; • protect their hands with a cloth when using glass or ceramic utensil; • avoid 6waving knives around or trying to 7grasp them if they slip through their hands; • walk with the knife face down at their side, carry them on a plate or tray; • pass knives by the handle, make sure they are clearly visible and use them properly; • clean the knife handle before use; • position thumb and index finger on either side of the knife blade behind the tang; • move the blade in the opposite direction to the hand holding the thing you are cutting.

To prevent FIRE or BURNS, staff should: • keep flammable substances away from heat; • protect themselves when carrying or picking up hot things; • not overfill pots or pans or leave handles overhanging the cooker; • never throw water or other liquids over hot oil; • not lift or carry saucepans full of boiling liquid on their own.

waving around brandire, sventolare grasp afferrare

VOCABULARY

3 Look at the pictures and find the words in the texts on pages 102-103.

1 _____________________

2 _____________________

3 _____________________

4 _____________________

5 _____________________

6 _____________________

7 _____________________

8 _____________________

SPEAKING & WRITING

ALTERNANZA SCUOLA-LAVORO

4 Work in pairs. Discuss your experience of workplace safety. Ask and answer the following questions. • • • • • •

Did you already know the basic workplace safety rules before your placement? Why/Why not? What kind of training did you receive on workplace safety at the start of your placement? Which workplace safety rules were or weren’t followed in your placement kitchen? Were there other safety rules not mentioned in the text? What were they? Did anybody become ill or injured at your place of work? What happened? Could it have been prevented in your opinion? How?

5 Write a short report about the workplace safety in a place where you have worked. In your report consider: • the overall attitude

• the positive and negative aspects

• suggestions for improvement

103

6 Flipped classroom

Testing food safety knowledge

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to talk about safety procedures.

A head chef is testing a commis chef’s knowledge of food safety in the kitchen. HC = Head chef; C = Commis chef HC I’m going to check your food safety knowledge before I let you work in my kitchen! C OK, chef. HC First of all it’s very important that you store food correctly to avoid cross-contamination or spoilage. So, what should you do with cooked meat? C It either needs to be cooled quickly or kept at a high temperature until served. HC Good. What about canned food? C You shouldn’t store foods in metal cans, but place them in sealed containers in a well-aired, dry place. HC That’s right... What can you tell me about freezing? C It’s important to allow food to cool properly before freezing it and never to overload fridges or freezers. HC Let’s move on to bakery products and nuts. What are the risks and what can you do? C The main risks are insect infestations or

contamination from mould. To avoid these, you need to keep food sealed in a dry place below 15°C and use by the expiry dates. HC How can you check for insects or mould? C There may be visible signs of discolouring or a bad smell. HC Fruit and vegetables... What do you have to be careful about? C Any residual pesticides, which we can’t see... HC So what should you do? C Ask the suppliers for the correct documentation. HC Yes, and that goes for all fish products too that could have parasites on them. But what else? C You should immediately remove the intestines and check the colour of the fish... Oh and freeze or cook wild fish before serving. HC Not bad, not bad at all... now let’s get cooking! C Yes, chef!

GET STARTED

1.28 Read and listen to the conversation. What are the main food safety procedures mentioned? Would you add anything else? Why?

READING COMPREHENSION

2 Read the conversation again and match the two parts to complete the rules. 1 2 3 4 5 6 7

104

Cooked meat needs to be kept... You shouldn’t store foods... It’s important to allow food to cool properly... You need to keep food sealed... You have to be careful about... You should ask the suppliers for... You should immediately remove the intestines...

a b c d e f g

and check the colour of the fish. at a high temperature until served. before freezing it. in metal cans. in a dry place. residual pesticides on fruit and vegetables. the correct documentation.

lab / Safety Procedures VOCABULARY

3 Form compound words with the words in the box. food – cross – well – over – expiry – dis – aired – colouring – contamination – date – load – safety

food safety, ____________________________________________________________________________________________

Talking about rules and procedures • It’s very important that you store/to store food correctly to avoid cross-contamination/spoilage. • It’s important to allow food to cool properly before freezing it and never to overload fridges or freezers. • You shouldn’t store foods in metal cans, but in sealed containers. • You must/mustn’t forget to/you have to/you should clean and defrost freezers and fridges. • You (don’t) have to do it every day/week/month/year. • (In order) To avoid these (risks), you need to use food by the expiry dates. • The main risks are insect infestations or contamination from mould. • There may/could/might be visible signs of discolouring/ bad smell/infiltration.

PHRASEOLOGY

4 Read the functions box for talking about rules and procedures and choose the correct alternative.

1 You could/should always check the expiry dates. 2 You must/mustn’t avoid cross-contamination. 3 You should/shouldn’t pick wild mushrooms unless you are an expert. 4 You can’t/mustn’t wash residual pesticides away from fruit and vegetables. 5 There may/must be signs of mould or spoilage on food. 6 You have to/don’t have to be careful when handling fresh fish.

SPEAKING

5 Work in pairs. Role play short conversations between a head chef and a commis about the food safety of the foods in the box.

a tin of anchovies – aubergines preserved in oil – fresh bread – frozen peas – salami – wild sea bass

Head chef Commis Head chef Commis

WRITING

What are the dangers with a tin of anchovies? You need to check the tin isn’t damaged and it hasn’t expired. And how should you store them once the tin is open? You should keep them in a...

ONLINE INTERACTION

6 You received this email from a former colleague, James, who has recently received a visit at the restaurant

where he works from the local health and safety inspector. Read the email and the notes you made. Then write an email to James, using all your notes. Write your answer in 120-150 words in an appropriate style. From: James Subject: Health and safety visit

How to write an email, p. 252

Hi! How are you? Things are not going so well here at the restaurant as we had a disastrous visit from a health and safety inspector the other day. Have you had one recently? If so, how did it go? yes – well! He told us we need to sort out two major problems: insect infestation and mould. I’ve never experienced tell him either of these before. Have you and, if so, can you tell me what I can do to combat them? He’s coming back in a week to check on our progress and if things haven’t improved, he’s going to close suggest the restaurant and suspend our food and beverage license. What do you think I should do? I’m really worried! I don’t suppose you could come over to the restaurant on Thursday and help me... I wouldn’t ask, but I’m desperate! Let me know what you think. not on Thursday because... but Friday... Thanks, James

105

revise vocabulary

1 Match the words and expressions in the box to their definition. strict health and safety conditions – foreign bodies – self-regulatory – supply – hazards

1 2 3 4 5

a system or organisation that controls itself precise situation required to regulate procedures to prevent accident or illness something that has entered a place where it should not be, especially someone’s body potential sources of danger a sequence of processes involved in production or distribution

_____________________ _____________________ _____________________ _____________________ _____________________

2 Match these words to their definition. 1 2 3 4 5 6 7

decision tree flow charts food processing organoleptic characteristics pathogenic predetermined checks health and safety conditions

a t he typical effect or impression produced by any substance on the senses of touch, taste, smell, sound or vision b simple diagrams mapping out, analysing and communicating a process c performing mechanical or chemical operations on food to change or preserve it d precise situation required to regulate procedures to prevent accident or illness e inspections at a time and place decided in advance f a support tool for decision-making, using a tree-like graph or model g a bacterium, virus or other microorganism that can cause disease

3 Put the words in the box into the correct category. acidification – bacteria – cooking – insects – cooling – curing – sodium nitrate – freezing – mould – oil – packaging parasite – pesticide – preserving – refrigerating – storing – vinegar – virus – washing

Additives

Food processes

Sources of contamination

sodium nitrate, ____________________ __________________________________ __________________________________

acidification, ____________________ ________________________________ ________________________________

bacteria, _______________________ ________________________________ ________________________________

4 Match these food preservation techniques to their definition. 1 2 3 4 5 6

microfiltration pasteurisation sterilisation marinating smoking fermentation

a b iologically preserving food by producing a chemical transformation of it b exposing food to smoke from wood or aromatic plants c heating liquid food to a specific temperature for a specific length of time and then cooling it immediately d killing harmful microorganisms at a very high temperature, but for a short time e immersing food in an acidic substance like vinegar, lemon juice or wine, sometimes mixed with oil and spices f removing solid particles in a liquid or gas through a membrane

5 Match the words or expressions in the box to their definition. particles – antimicrobial – preservatives – microporous membrane – powder – ultra heat treated (UHT) harmful microorganisms

1 2 3 4 5 6 7

106

a soft dry substance that looks like dust or sand extremely small pieces or parts of something a thin layer with very small holes that covers something very small living things you can only see under a microscope, which can cause disease milk heated to very high temperatures that stays fresh for a long time active against bacteria that cause disease substances used to keep foodstuffs safe from spoilage

______________________ ______________________ ______________________ ______________________ ______________________ ______________________ ______________________

invalsi training READING B1 – MULTIPLE MATCHING

1 Read the text and match the first part of the sentences (0-6) to the second (A-I). There are two extra options that you do not need to use. The first one (0) has been done for you.

THE TETRA PACK HISTORY ‘PROTECTS WHAT’S GOOD’ is the motto of Tetra Pak International SA, a multinational food packaging and processing company of Swedish origin with head offices in Sweden and Switzerland. Every day their products reach more than 170 countries around the world thanks to the work of almost 22,000 employees based in over 85 countries. The Swedish inventor, Ruben Rausing, studied at Columbia University and became fascinated with what American engineers were doing with food packaging. He said that in the 1940s he was watching his wife, Elizabeth, make sausages by tying off the ends, and he wondered whether a similar system could be applied to milk. In the 1950s he produced an innovative and inexpensive paperboard-based package box with four triangular faces, a tetrahedron, and named his company Tetra Pak. The 100ml container, named Tetra Classic, was covered in plastic rather than paraffin – this combination transformed Europe’s dairy industry. Before this, European dairies typically put milk in bottles or in other containers brought by customers. Tetra Classic was both hygienic and convenient. 0 1 2 3 4 5 6

This text is about Tetra Pak is The name Tetra Pak comes from Tetra Classic is The revolutionary idea was Today the company is based At the moment the property belongs to

B ____ ____ ____ ____ ____ ____

The research didn’t stop and Tetra Pak introduced the world’s first aseptic carton in 1961. It became known as Tetra Classic Aseptic (TCA). This product was different in two important ways from the original Tetra Classic. The first was in the addition of a layer of aluminium. The second was that the product was sterilised at a high temperature. The new aseptic packaging allowed milk and other products to be kept several months without refrigeration. The Institute of Food Technologists called this the most important food packaging innovation of the century. Tetra Pak Company started selling other types of containers as well as water purifiers, banknote dispensers and other products. But in 1965, the Rausing family sold all those interests, keeping only Tetra Pak. To escape Sweden’s high taxes, the company moved its headquarters to Switzerland in 1981. When he retired, Ruben Rausing handed control of the business to his two sons, Gad and Hans. In 1995, the elder son Hans sold his half of the business to Gad for about $7 billion. Gad died five years later, and his children are the sole owners of the private holding company that owns Tetra Pak. A in Sweden and Switzerland. B an important invention. C the shape of the boxes. D a glass bottle. E the inventor’s grandchildren. F a type of food packaging. G the name of an industry. H an American business. I the aseptic package.

LISTENING B1 – MULTIPLE-CHOICE QUESTIONS

1.29 Listen to the conversation between the interviewer and Jodie Smith. Choose the correct answer (A, B, C or D) for questions 1-6. Only one answer is correct. The first one (0) has been done for you. You will hear the recording twice.

0 You shouldn’t reheat... A celery. B raw eggs. C cooked eggs. D potatoes. 1 To destroy bacteria in rice, you must cook it... A very slowly. C at very high temperatures. B more than once. D using steam only. 2 What is the action that you shouldn’t do when reheating food? A Add water. C Cover food. B Use microwave oven for bread. D Transform food. 3 It’s important to cool foods before you freeze them otherwise they... A cause other foods to defrost. C won’t freeze properly. B change colour. D can’t be refrozen.

4 Full freezers... A don’t work properly. B need more circulating air. C are not economical to run. D are more economical to run. 5 You should... A freeze things individually. B cover foods carefully. C never throw food out. D wait until the food is dehydrated.

107

test your competences

THE SECRETS OF TV COOKERY SHOWS

Although celebrity chefs are always the face you see on TV, they don’t do all the work. They have teams of professionals doing everything: sourcing ingredients, creating and testing new recipes, preparing the dishes on their shows. Hardly surprising, considering the volume of their work commitments: running successful restaurant chains, making numerous TV appearances, writing new cookbooks every year and designing their own cookware and cooking ranges. These are the secrets chefs don’t want us to know about.

1 TV chefs do not usually cook in their own kitchens or homes, although they may give their viewers that impression. They almost always cook on a film set, and a series can be filmed quickly in just a few days and then the film crew packs up the set. Different seasons and moods are conveyed through clever lighting and stage design.

Each competitor has the same chance of winning, but a lot of the film footage is cut. There is, however, a degree of competitive sabotage that goes on between chefs!

2 Believe it or not, celebrity chefs often cut themselves when they are cooking on TV, despite the number of years they have trained and worked as professional chefs! This is because they usually have sous chef with much better knife skills doing all the prep work for them in their kitchen.

4 Moreover, chefs on TV cooking competitions often can’t think of anything to cook! Just as writers get writer’s block, chefs can get cooking block, or they have an idea for a dish, which doesn’t turn out or doesn’t taste how it should, so they lose the competition!

3 How about cooking competitions – are they actually fair? Yes, they are, although they don’t always seem to be. The judging of shows such as MasterChef, or the Great British Bake Off, is subject to rigorous criteria.

5 Last, but not least, the tension and drama on some cooking shows is invented. Shows like Gordon Ramsey’s Hell’s Kitchen come to mind. Sometimes people seem to fall out very seriously, very quickly and then make up just as quickly when the episode is coming to an end. So what do you think? Are you going to carry on watching TV cooking shows, knowing that what you see isn’t always real?

READING COMPREHENSION

INVALSI Read the article and choose the correct option (A, B, C or D).

1 Celebrity chefs always… A appear on TV. B cook the food. C find the ingredients. D try out the recipes. 2 TV cooking shows are filmed… A at different times of the year. B during long and complicated shoots. C in the places you see on TV. D using special effects. 3 TV chefs often cut themselves because… A it isn’t what they usually do in the kitchen. B they don’t get enough practice at kitchen prep. C they don’t have enough training. D they run out of time.

108

4 TV cooking competitions… A are essentially unfair. B contain all the footage shot during filming. C seem more dramatic than they need to be. D show chefs not knowing what to cook. 5 What would be a good introduction to this article? A Modern cookery shows try to demonstrate food preparation in the most authentic way possible, but they don’t always succeed. Here’s why. B Nowadays cookery shows are amongst the most popular programmes on TV, but not all is as it seems behind the scenes. C Some cookery shows take us behind the scenes and reveal why and how they source ingredients, prepare food and demonstrate recipes to us. D We reveal why celebrity chefs are pretending to be something they are not.

The World of Catering

LISTENING

1.30 Listen and choose the correct option (A, B or C).

1 You will hear two people talking about a restaurant they visited. What does the man like best about it? A the food B the location C the service 2 You will hear a catering student telling her tutor about her work placement. What type of restaurant is it in? A ethnic B fast food C fine dining 3 You will hear a head chef discussing the new layout of a restaurant with a designer. Where is the payment station going? A in the middle of the dining room B near the kitchen C there isn’t one

4 You will hear two friends talking about a new restaurant. What is the promotion? A a loyalty card B a free bottle of wine C two meals for the price of one 5 You will hear the promotional message of a restaurant. What is its unique selling point? A It has a vibrant atmosphere. B It is an independent restaurant. C It serves seasonal, local food. 6 You will hear a web designer discussing a website with a restaurant manager. What does the website need according to the designer? A a gallery of recent photos B an online booking system C up-to-date menus

WRITING

3 You are the manager of Café Co. Read this online customer complaint and write a reply using all your notes. Write about 100 words. It was busy. Not normal.

What can we do to make them feel better?

★ ★ ★ ★ ★ Reviewed 26 June We came into Café Co. last Tuesday. We had to wait 15 minutes for a seat and 30 minutes to be served. Staff were rude and unhelpful. We had no apology or offer of compensation. We won’t be returning and told all our friends about the bad service too. Di Conrad

VIDEO ROLE PLAY & SPEAKING

Will ask staff about this.

Talking about your future career

Watch this video of a trainee chef talking to her tutor about the type of restaurant she would like to do a placement in. Read the prompts on the screen and take the role of the trainee chef.

Now watch the full version of the video and compare your answers.

6 Work in pairs. Role play the conversation between a tutor

and a trainee chef who wants a work placement. Remember to swap roles. Ask and answer questions about: • the type of restaurant • the style of service

• skills and experience • the financial and practical help required and available

109

service

Objectives

THEORY Getting to know: ∞ the service brigade ∞ the mise en place for service ∞ basic service equipment ∞ the main types of service ∞ the different phases of service ∞ the main features of banqueting ∞ the different types of bar ∞ the bar staff ∞ bar equipment and display ∞ the different types of beverage 110

LAB Learning: ∞ how to work front of house ∞ how to take bookings ∞ how to welcome guests in a restaurant and at the bar ∞ how to take orders and communicate them to the kitchen ∞ how to handle complaints in a restaurant and at the bar ∞ how to deal with the bill and the customer’s departure ∞ how to organise an event ∞ how to serve customers at the bar and suggest drinks

ALTERNANZA SCUOLA-LAVORO NAME: Emanuele Regnicoli AGE: 17 WORK EXPERIENCE: Busboy in a brasserie Go to the FLIPBOOK and read Emanuele’s report about his work experience.

VIDEO ∞ ∞ ∞ ∞ ∞ ∞ ∞

Types of service p. 125 Serving wine p. 128 Taking orders p. 137 Handling complaints p. 140 How to make and serve perfect loose tea p. 191 How to make a perfect cappuccino p. 191 VIDEO ROLE PLAY: Greeting a customer at a restaurant p. 195

MASTERING RECIPES ∞ ∞ ∞ ∞ ∞ ∞ ∞ ∞ ∞ ∞ ∞

Vodka Martini p. 188 Frozen Strawberry Daiquiri p. 188 Black Russian p. 188 Pina Colada p. 188 Long Island Iced Tea p. 188 B52 p. 189 Dark & Stormy p. 189 Margarita p. 189 Alcohol-free cocktails p. 189 Mango and lemongrass milkshake p. 190 Iced coffee frappe p. 190

111

7 in the restaurant

Flipped classroom

The service brigade Good service is an essential part of your restaurant experience as customers are more likely to excuse imperfect food than rude, slow, 1sloppy or inattentive waiting staff. It is important therefore for all 2front-of-house personnel: • to have excellent people skills and good manners; • to be efficient and attentive; • to know the ingredients and the preparation method of both food and drink on the menu; • to be presentable with excellent personal hygiene; • to have great communication skills; • to have a passion for food and drink. The service brigade is responsible for the smooth running of front of house. On the following page, there is a detailed description of the service brigade.

GET STARTED

1 Read the introduction text. What qualities should front-of-house staff have?

Would you add any other qualities?

READING COMPREHENSION

HAVE SOME MORE In larger restaurants and hotels there are also lounge and floor waiters. Lounge waiters, or chef de sale, are responsible for the service of morning coffee, afternoon teas and drinks before and after meals. They set up the lounge in the morning and keep it clean and tidy all day. Floor/Room service waiters or chef d’étage are often responsible for a complete floor or a section of a hotel. Room service of all meals and beverages throughout the day is normally only offered by luxury hotels, and may be limited to early morning teas and breakfasts in small or boutique hotels. sloppy trascurato front-of-house di sala

2 Read the text again and the organigram on page 113.

Before the lesson, go to the and learn about the service brigade.

Answer these questions.

1 What is the service brigade responsible for? 2 Which areas is the food and beverage manager responsible for? 3 What are the main tasks of a station waiter?

4 What is the banqueting manager responsible for? 5 What might a buffet assistant do? 6 Who deals with all wine service?

VOCABULARY

3 Match the role to the responsibility. 1 2 3 4 5 6 7

112

The food and beverage manager... The station waiter... The waiter... The busboy/busgirl... The sommelier... The host/hostess... The banqueting manager...

a b c d e f g

deals with the catering needs of conferences and private functions. has overall responsibility for the bar and the restaurant. is in charge of particular areas of a restaurant and groups of staff. meets and greets customers and deals with bookings. recommends and pairs wines with customers’ food. serves and looks after customers at their tables. works behind the scenes preparing for service and clearing after service. Hotel staff positions

theory / In the Restaurant The FOOD AND BEVERAGE MANAGER (or restaurant manager in smaller restaurants) has overall responsibility for both the bar and the restaurant. He or she is in charge of the budget and public relations; organises training and 3refresher courses for staff; runs all front-of-house tasks and personnel.

The HEAD WAITER (or maître d’hôtel or restaurant supervisor) oversees the waiting staff and the day-to-day running and service in the dining room. He or she takes orders and oversees customer relations; contributes to menu writing and determines the mise en place for the front of house; as well as being responsible for carrying out health and hygiene checks in the dining room.

In larger restaurants, the restaurant area is broken down into sections. The STATION HEAD WAITER (or chef de rang or service captain) is in charge of one particular section with a certain number of tables and waiting staff to supervise. He or she takes orders as required; oversees the mise en place of the section tables; and carries out special service tasks such as flambé or guéridon.

In larger restaurants you will usually find a HOST/HOSTESS, a specialist figure meeting and greeting customers and dealing with bookings. He or she also runs the cloakroom and assists guests with a wide range of tasks when they enter and leave the restaurant.

The BANQUETING MANAGER, part of the service brigade in hotels, deals with the catering needs of conferences and other private functions; interacts with all departments and manages a team of banqueting staff – which might include a buffet assistant, serving food or drinks from a buffet.

A SOMMELIER (or wine waiter) is expert in wine and manages all wine service, from selecting and buying wine and other beverages, ensuring they are stored at the correct temperature and making pairing recommendations to customers.

The WAITERS (or commis de rang) take orders from their station head waiters, serving customers at their tables.

A BUSBOY/BUSGIRL (or apprentice) works behind the scenes preparing the dining room for service and clearing it after service.

refresher di aggiornamento

SPEAKING

4 Work in pairs. Discuss the various positions and decide which one you would be best suited to do and why. A I think you would make a good host because you are good at talking to people. B I’m not sure I’m organised enough to be a good host – it’s a very high-pressure job! Career paths: The waiter, p. 196; The sommelier, p. 198; The food and beverage manager, p. 202

113

theory A

The waiter’s uniform The classic waiter’s uniform is smart and businesslike: a white shirt, a black tie or bow tie, a jacket or waistcoat, a pair of trousers or sometimes a skirt for women, a long apron and a napkin over the arm to carry hot plates safely.

But as more people eat out and customers increasingly dress casually to go out, the hospitality industry is gradually following the trend. Nowadays restaurants are choosing their waiting staff’s uniforms to reflect their own particular style and the style of their customers. So waiters in a casual or family dining restaurant might wear a plain T-shirt with the company logo, a pair of jeans and an apron; while the uniforms of waiters in fine dining restaurants are more likely to follow the classic shirt and tie style. The secret is not to look smarter than your customers because it can make them feel uncomfortable.

However, style and image are not the only factors to consider when choosing waiters’ uniforms. Waiting tables is hard work, so waiters’ uniforms also need to be functional and comfortable, particularly their shoes. The uniform needs to 1stand up to the 2wear and tear of the job and to frequent washing, without making it look 3worn, old or 1 stand up resistere discoloured. More recently some food outlets have turned 2 wear and tear logorio dovuto all’uso to the fashion industry to help them innovate their staff 3 worn logoro, consunto image.

F G

GET STARTED

1 Read the text and look at the pictures. Match the parts of the waiters’ uniforms to these words. 1 • apron 2 • bow tie

3 • napkin 4 • shirt

5 • trousers 6 • waistcoat

7 • black tie

READING COMPREHENSION

2 Read the text again and complete these sentences. 1 2 3 4 5 6

A classic waiter’s uniform is ___________________________________. Many restaurant uniforms have become less formal because ___________________________________. Nowadays many waiters’ uniforms are ___________________________________. Waiters should not be smarter than their customers because ___________________________________. Waiters’ uniforms should also be ___________________________________. Food outlets have recently turned to ___________________________________.

VOCABULARY

3 Underline the words in the text which define uniform style. SPEAKING

MEDIATING CONCEPTS

4 Work in small groups. You are the food and beverage manager and the

head waiter of a café, fast-food outlet, ethnic restaurant or a fine dining restaurant. Discuss and decide together on a new uniform for your waiting staff, which reflects the correct image for your food outlet. Use the expressions below to help you. We should choose something casual/sophisticated/modern/traditional/simple. I agree with you. I like the idea of... I don’t agree with you. I prefer a classic/modern image. The waiters should/could wear dark/light/straight/casual/smart/long/short...

114

HAVE SOME MORE Front-of-house staff at the restaurant Spring in London helped design their own uniforms in a collaborative process with a specialist shop called Egg. The waiting staff explained their duties to the designers: what they needed to carry, if they needed to bend down, their colour and style preferences, which were then made to complement the modern restaurant decor. In contrast, at a restaurant in Bristol called The Ethicurean, set in a Victorian walled garden, the staff uniforms were designed by a classical tailor, combining traditional looks with some modern features.

In the Restaurant

Mise en place and clearing front of house Operations front of house consist of three phases: the mise en place, the service and clearing the dining room. Before service comes the MISE EN PLACE , which refers to getting everything ready for service. Each member of staff must ensure they have all the equipment to hand to enable them to carry out their duties efficiently, in accordance with the known bookings and predicted casual 1footfall. The basic procedure is as follows:

Cleaning the dining room

Arranging the tables

Laying the table linen

Arranging the chairs

Laying the tables

Positioning Preparing the decorative Final checks the equipment elements

Staff briefing

During SERVICE staff should ensure that they continuously restock the cupboards as they use things in order not to run out of any vital elements of the mise en place. The busboys/busgirls are largely responsible for this task. Tables should also be cleared and cleaned during service, as guests complete a course and move on to the next, but without the operations 2impairing the enjoyment of the customers. After service the proper CLEAN-UP begins with all the tables being cleared of glassware, crockery and linen, so that it can be washed in preparation for the next service. The tables and chairs should be thoroughly cleaned and sanitised and the floor swept and washed. It is also a good idea to open doors and windows to freshen the air, and in order to clean them. In addition to this, large pieces of equipment, such as trolleys and guéridon, and small ones, such as trays, should also be thoroughly cleaned and dried after service. 1 footfall persone di passaggio All unused dinnerware should be put away, after checking that it is quite clean. 2 impairing disturbino The dining room is now ready for the next service.

GET STARTED

1 Which are the three phases of front-of-house operations? Read the text and check your answer. READING COMPREHENSION

2 Read the text again and choose the correct alternative. 1 2 3 4 5 6

The mise en place usually / never follows the same procedure. You should restock items before service / as and when you use them. The host / busboy is responsible for this. The floor / windows should be swept and washed. You should open and clean the cupboards / doors between services. Dinnerware / Trays should be returned to its cupboard after use.

VOCABULARY

3 Complete these collocations from the text. 1 ________ the cupboards 2 clear/________ the tables

3 ________/wash the floor 4 ________ doors/windows

5 clean and ________ equipment 6 ________ dinnerware

WRITING MEDIATING CONCEPTS

4 Work in pairs. Write a ten-point cleaning checklist for your front-of-house staff. Include the order in which to do things and allocate the tasks to different members of staff.

115

theory

The dining room 1 Your dining room floor plan should be flexible and accessible to staff and customers. It is best if the room is divided up into sections of three or four tables, but avoid putting tables too close together or trying to put too many chairs around each table. Customers should be comfortable, and staff should have sufficient space to move around the dining room freely and easily. 2 Diners should have enough space (between 1m2 and 1.5m2), with table covers positioned at the centre of the chairs. Try sitting in every seat in the restaurant, to see if there is enough leg and elbow room and you are not staring at a wall or unable to get out of your seat without disturbing other customers. Restaurant booths offer some great advantages over standard restaurant seating as they save space, but they are not as flexible for changes. 3 Make sure tables and chairs are robust and easy to clean, so avoid styles with lots of intricate carvings and 1crevices, as they will be harder to wipe down and keep free of 2crumbs and 3debris. Treat 4fabric chairs with a stain resister before placing them in the dining room and professionally clean them twice a year. Some restaurants also have bar stools or benches, in order to fit more customers into their dining areas.

4 Table linen refers to the fabric items used at mealtimes, such as tablecloths, napkins and runners at the centre of the table. In fine dining restaurants you are more likely to find simple, elegant white linen tablecloths and napkins. And a layered effect might indicate the higher end of that, or a special event such as a banquet or a wedding. With more casual dining restaurants, there will probably be attractive, bright linen shades creating a livelier, less formal atmosphere, as well as paper napkins. The key thing to remember here is: the more formal the dinner, the more coverage. 5 The overall look you want to achieve in your restaurant is simplicity. The room should not be too light nor too dark. If there is a chandelier above the table, use a 5dimmer, or candlelight for a romantic touch. Fresh flower arrangements are pleasant, but they should not block the guests’ view of each other. crevices fessure crumbs briciole 3 debris residui (di cibo)

fabric di tessuto dimmer regolatore dell’intensità della luce

GET STARTED

1 Tick (✔) all the elements you should consider when setting out the dining room. Then read the texts and check your answers.

• cleaning • direction • lighting • positioning • resistance • space • view • weather

READING COMPREHENSION

2 Read the texts again and decide if these sentences are T (true) or F (false). Then correct the false ones. 1 Booths save space but make it harder to change the layout of a dining room. 2 Intricate designs on furniture are health and hygiene hazards. 3 Avoid fabric chair covers as you cannot clean them easily. 4 Use candlelight or dimmers to create a suitably dark atmosphere. 5 Flowers should be small and tasteful but not in the way.

T F

• • • • • • • • • •

VOCABULARY

3 Find the English equivalents for these words in the texts. 1 spazio vitale 2 separè

116

_____________ _____________

3 sgabelli 4 tovaglie

_____________ _____________

5 tovaglioli 6 lampadario

_____________ _____________

In the Restaurant

Service equipment Trays and trolleys are essential for waiter service. Trolleys allow staff to transport more dishes to a table at the same time as they have wheels. They also provide a safe place to 1stack unwanted serving dishes, but they can take up a lot of room in the restaurant aisles, so trays might be easier in smaller environments. Apart from serving trays and trolleys, restaurants will have other serving equipment to transport food and crockery to the table and keep them warm. These include: cloches, chafing dishes (metal pans containing a spirit lamp or burning charcoal, used for cooking at table), plate warmers, food warmers and hostess trolleys (heated trolleys with different compartments for plates and different dishes). A guéridon* is a special trolley used for guéridon service, to cook, finish or serve dishes to guests at their table. The trolley is equipped with a burner for cooking, a chopping board and cutlery drawer, with the necessary utensils for what the restaurant offers from the trolley. There will also be a selection of basic condiments such as mustard, oil, vinegar, etc. Sometimes restaurants also have fixed sideboards containing additional cutlery or crockery and displaying desserts. It should also contain a condiment ménage, napkins, chopping boards, trays and a cheese dish.

The word guéridon is French and was originally used in the 17th century for a circular tray on a pillar, made of carved and gilded wood, used to support a candelabrum. It was introduced to France and Italy in the form of a carved black figure, known as a ‘blackamoor’, holding a tray above his or her head. stack impilare

GET STARTED

1 What’s the difference between a tray, a trolley and a sideboard? Read the text and check your answers. READING COMPREHENSION

2 Read the text again and complete these sentences. 1 Trays are better in _______________ restaurants. 2 A chafing dish and a hostess trolley keep food _______________. 3 You can chop, cook and garnish food on a _____________.

4 You should find basic _______________ on a guéridon. 5 A sideboard frequently displays _______________. 6 A sideboard should have chopping boards, trays and a _______________ dish.

VOCABULARY

3 Label the pictures with words from the text.

1 ______________

2 ______________

5 ______________

SPEAKING

3 ______________

6 ______________

4 ______________

7 ______________

8 ______________

MEDIATING CONCEPTS

4 Work in pairs. Test each other on dining room and table setting. A What considerations should you make with tables and chairs?

B You shouldn’t have too many and they shouldn’t be...

117

theory

Table setting Tableware refers to the crockery, cutlery and glassware used for serving and eating meals at a table. From basic to elegant, the type of tableware you use says a lot about your restaurant. It is important to consider the following factors: durability, storage and cleaning, and the quantity you require (between 1.5 and 2.5 times the restaurant’s guest 1seating capacity, so you won’t 2run out of anything during service). Crockery consists in plates, dishes, bowls, cups and other similar items, made of earthenware or 3china. There should be flat plates, deep plates and side plates; soup and dessert bowls for customers; as well as a tea and coffee service with cups and saucers, teapots and coffee pots, milk jugs and sugar bowls. A big trend now is the charger plate (or service plate), a larger plate that frames your dinner plate and defines your space. The charger is only removed with your dinner plate. A restaurant should also have: a good range of serving platters, plates and bowls on which to bring dishes to the table; sufficient butter dishes, gravy boats, small dip or sauce bowls; a ménage of oil, vinegar, salt, pepper and sometimes mustard dispensers for the tables.

GET STARTED

1 Read the texts on pages 118-119 and match the words to their definition. 1 crockery 2 cutlery 3 glassware

seating capacity posti a sedere run out terminerai 3 china porcellana 1

a ornaments and articles made of glass b items used to serve and eat food out of c items used for eating and serving food

READING COMPREHENSION

INVALSI Read the texts again and choose the correct option (A, B, C or D).

1 2 3

How much crockery should you have? A at least one and a half times the number of guests B at least twice the number of guests C less than the number of guests D the same as the number of guests Which of the following are part of a tea service? A a butter dish C a milk jug B a gravy boat D a sauce bowl What cutlery would you offer a customer eating crab? A a cheese knife C a ladle B a dessert spoon D a seafood scoop

4 Where should your spoon go in a place setting? A above the plate B on the left of the plate C on the right of the fork, but left of the plate D outside the knife on the right 5 On a modern table, what should be on the tip of your knife? A a wine glass and a water goblet B nothing C only water glasses D several wine glasses and spirit glasses

VOCABULARY

3 Find the English equivalents for these words in the texts. 1 2 3 4 5 6

118

piattino teiera caffettiera bricco del latte zuccheriera piatto da portata

_______________ _______________ _______________ _______________ _______________ _______________

7 8 9 10 11 12

portaburro salsiera pinze per crostacei caraffa dell’acqua refrigeratori del vino cestello del ghiaccio

_______________ _______________ _______________ _______________ _______________ _______________

In the Restaurant Cutlery will vary according to the type of service offered. But it should consist in table knives, table forks, soup spoons, dessert knives, forks and spoons and teaspoons, as well as cheese and butter knives. There could also be fish knives and forks, together with specialist equipment such as shellfish crackers, seafood forks and scoops, The biggest rule with cutlery is available upon request. knives are always to the right For service there should of your plate with the serrated be serving spoons edge pointed inwards. Spoons and forks, ladles and are to the right of the knife and carving knives. forks are to the left of the plate.

Glassware also varies with service. More formal restaurants tend to have more elaborate glassware and a greater quantity of it. Generally glassware includes wine and water glasses, water jugs, as well as tumblers, liqueur and On your traditional table, the spirit glasses. There water goblet is always above might also be metal the tip of the blade of your knife wine chillers and ice and behind the glasses for your buckets to guarantee different wines. For modern that wine is served settings, simply place one water at the correct glass and one wine glass, adding temperature. any others if they are needed. Bar glassware and equipment, p. 164; Word bank, p. 280

HAVE SOME MORE When the Monarch holds a State Banquet at Buckingham Palace, a place setting measures 45cm across and includes six glasses, a side plate, a glass butter dish, two knives, two forks, a dessert spoon and fork, and a butter knife. A silver-gilt knife, fork and spoon are also provided with the fruit course. For the usual 170 guests, over 2,000 pieces of cutlery are needed. www.royalcollection.org.uk

VOCABULARY

1.31 Look at the picture of a formal table setting and match the tableware to these words. Then listen and check.

O G

I C D E F

J K

L M N

1 2 3 4 5 6 7 8 9

• bowl • bread-and-butter plate • butter knife • fish fork • fish knife • fruit and dessert fork • napkin • red wine glass • salad fork

10 11 12 13 14 15 16 17 18

• dessert spoon • charger plate • soup spoon • table fork • table knife • water goblet • white wine glass • dinner plate • champagne flute

LISTENING

1.32

INVALSI Listen to some top tips for choosing tableware and answer these questions in no more

than 4 words.

1 Which are the hardest and the strongest types of tableware? 2 What is the most versatile tableware?

SPEAKING

3 What must you do with decorated tableware? 4 Which patterns create a modern effect? 5 How does texture affect your choice of tableware?

ALTERNANZA SCUOLA-LAVORO

6 Work in pairs. Discuss the tableware in a restaurant where you have worked. • • • •

What was it like (size, shape, pattern, colour, material)? What was good about it? What was bad about it? Do you think it reflected the type of cuisine served at that restaurant? Would you use the same tableware if you were opening a restaurant? Why/Why not?

119

7 Flipped classroom

Working with the staff A restaurant food and beverage manager is testing the staff at the beginning of service. Manager Listen up everybody. I’m going to be assessing your performance today, so do you all know your duties during service? Head waiter Yes, we do. I’m coordinating everything front of house today and there are two station waiters supervising the staff. St. waiter 1 I’m in charge of the left side of the restaurant. St. waiter 2 And I’m responsible for the right side. St. waiter 1 We’ve got 15 tables each and three waiters serving the customers in each area. Manager And what about the reception area? Host I’ll be managing that and working closely with the two station waiters to see when and where to seat customers. Head waiter Good! Remember, any problems, just ask me! It’s really important we keep communicating with each other! Manager And do all the waiters know what they’re doing? Head waiter Yes, that’s all in hand. They have five tables each. When the host shows the customers

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to talk about duties and responsibilities.

to the table, they greet them, give them the drinks menu to look at and take their orders as soon as possible. Manager What about help and advice with choosing drinks? Sommelier That’s down to me. I’ve fully prepped the wine cellar and I am on hand to give advice to customers on pairing wines with food and to serve them their drinks. Manager Don’t forget to push our specials today! And that goes for you waiters too! And remember to be polite and welcoming at all times to all customers! Who are the busboys today? Head waiter We have one busboy and one busgirl on today, Joe and Lucy. So apart from clearing the tables and making sure everything is clean and tidy, they can keep a look out for customers who want or need anything and report back to the station waiters. Manager That all sounds great! OK! Let’s open the doors and get this service started!

GET STARTED

1.33 Read and listen to the conversation. Decide who says these things.

1 2 3 4 5 6

120

‘I’m going to be assessing your performance today.’ _______________ ‘I’m coordinating everything front of house today.’ _______________ ‘And I’m responsible for the right side of the restaurant.’ _______________ ‘We’ve each got 15 tables each and three waiters serving the customers in each area.’ _______________ ‘I’ll be working closely with the two station waiters to see when and where to seat customers.’ _______________ ‘I’m on hand to give advice to customers on pairing wines with food and to serve them their drinks.’ _______________

lab / In the Restaurant VOCABULARY

2 Find the synonyms for these words and expressions in the conversation. 1 2 3 4

examining organising overseeing be in charge of

5 6 7 8

________________________________ ________________________________ ________________________________ ________________________________

running collaborating talking to be vigilant

________________________________ ________________________________ ________________________________ ________________________________

Talking about duties and responsibilities • I’m coordinating everything front of house today. • There are two station waiters supervising the staff. • I’m in charge of/responsible for the left/right side/front/back of the restaurant. • I’ll be managing the reception area and working closely with the two station waiters.

• That’s down to me. / I’m on hand to give advice to customers on pairing wines with food. • That goes for you (waiters) too! • Remember to be polite and welcoming at all times to all customers! • Keep a look out for customers who want or need anything and report back to the station waiters.

PHRASEOLOGY

3 Choose the correct option to complete this job advert. FOOD AND DRINKS MANAGER WANTED FOR BUSY CITY CENTRE HOTEL

Managing all aspects of (1) ___ and bar within budget and to the highest standards leading F&D team by attracting, recruiting, training and motivating talented (2) ___. Job description We are looking for a professional manager (3) ___ all food and drinks operations and deliver an excellent (4) ___ experience, planning and managing orders, staff and budgets. Responsibilities • Preserve excellent levels of customer (5) ___. • Design exceptional new (6) ___, source suppliers and purchase goods. • Identify customers needs and respond to and resolve any (7) ___ quickly. • Communicate, motivate and train staff to high level. • Comply (8) ___ all health and safety regulations.

1 A kitchen B floor C hotel D restaurant 2 A customers B person C staff D works 3 A to run B running C run D ran 4 A chef B guest C head D section waiter head 5 A servant B serve C service D serving 6 A flyers B menus C mise D uniforms en place 7 A complaints B enquiries C orders D questions 8 A to B for C about D with

SPEAKING

4 Work in pairs. Take turns to role play these situations. Ask and answer questions about duties and responsibilities. Station waiter and Waiter Talk about tables responsible for, mise en place of tables, how to avoid problems during service.

Host and Head waiter Talk about bookings, how to greet customers, dining room sections.

Waiter and Busboy Talk about main duties, who to report problems to, what to look out for.

Manager and Sommelier Talk about pairings, specials and coordination with other staff members.

Station waiter Have you prepped your tables? Waiter Yes, they’re all ready for service. Station waiter What are you going to focus on during service?

WRITING

ALTERNANZA SCUOLA-LAVORO

5 Write a short report about your duties and responsibilities in one of the front-of-house roles you have held in a restaurant or at school or college. Write them in order of importance and relevance and explain how each duty must be carried out.

121

revise vocabulary

1 Choose the correct alternative to complete these sentences. 1 2 3 4

A banqueting/food and beverage manager deals with catering for conferences and private functions. A head waiter/waiter takes order and serves customers at their tables. A busboy/host meets and greets customers and deals with bookings. A sommelier/station waiter recommends and pairs wines with customersâ&#x20AC;&#x2122; food.

2 Look at the pictures and write the correct names.

1 _______________

3 _______________

5 _______________

4 _______________

2 _______________

6 _______________

3 Write at least two items for each of the following categories. 1 2 3 4 5

cutlery glassware linen china special setting

_____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________

4 Read the descriptions of items you might find in a restaurant and write their names. 1 2 3 4 5 6

a kind of hot trolley you can cook and prepare food on a thing you use to eat seafood with a thing you use to eat broth or consommĂŠ with a piece of cloth or paper used to protect your clothes and wipe your mouth and hands while you are eating or drinking a large flat dish for serving food a flat object with raised edges, used for carrying plates or food

g __ __ __ __ __ __ __ f __ __ __ f__ __ __ s __ __ __ s __ __ __ __ n __ __ __ __ __ p __ __ __ __ __ __ t __ __ __

5 Translate these words into English. 1 di sala ______________ 2 tessuto ______________ 3 separĂ¨ ______________

122

4 sgabello 5 scaldapiatti 6 scaldavivande

______________ ______________ ______________

7 credenza 8 porcellana 9 bricco del latte

______________ ______________ ______________

invalsi training LISTENING B2 – MULTIPLE MATCHING

1.34 Listen to an expert talking about special settings. Match the beginnings of the sentences (1-6) with the

sentence endings (A-I). There are two sentence endings that you should not use. The first one (0) has been done for you. You will hear the recording twice.

0 1 2 3 4 5 6

Formal dining for special events should be Create contrast by placing Mix patterns and shapes to create Use natural elements which reflect Try to create mood and ambience by awakening your Develop themes and surprises with What you really need for an unforgettable setting is

E ____ ____ ____ ____ ____ ____

A an unexpected sound. B dual purpose items. C sense of smell. D a little creativity. E truly elegant. F the environment. G weddings and banquets. H white against colour. I texture and interest.

LISTENING B2 – MULTIPLE-CHOICE QUESTIONS

1.35 Listen to a restaurant supervisor making recommendations to the new waiters of a fine dining restaurant.

Choose the correct answer (A, B, C or D) for questions 1-7. Only one answer is correct. The first one (0) has been done for you. You will hear the recording twice. 0 1 2 3

This speech takes place… A at the end of the working day. B during the shift. C during a break. D before the service. In order to work in that restaurant you need... A to be smart but relaxed. B to be trained and awake. C to have a basic education. D no special technical education. Which sentence is NOT true? A Customers appreciate good service more than good food. B Service is the first thing that customers notice in a restaurant. C Waiters must not misbehave at any time. D In a fine dining restaurant good service is compulsory. As a waiter in a fine dining restaurant you should... A not be too formal. B pay attention to how your customers look. C remember that the customers only want some good food. D worry about your appearance.

4 5 6 7

It’s always a good thing... A to wait for the customers to talk to you first. B to avoid telling them your name. C not to look straight into your customers’ eyes. D to use polite expressions at all times. Which of the following sentences is true? A Customers mustn’t be left alone when they are looking at the menu. B Customers aren’t usually in a hurry when they go to a fine dining restaurant. C Good waiters keep asking their customers if they need help. D Waiters should only leave their customers alone for a short time. If a customer asks you details about the ingredients of a dish, ... A you must be able to answer. B you must ask the chef. C you must say that it is not part of your job. D you must ask the head waiter. How would you describe the restaurant supervisor’s tone while giving this speech? A bossy C ironic B formal D friendly

123

8 the art of service Types of service From the moment a guest sits down at their table, service begins. Front-of-house staff proceed according to agreed rules, depending on the type of service offered. Different types of service include: silver or English service, guĂŠridon or Russian service, pre-plated or Italian service, family service, buffet service and French service. The choice of service in a restaurant depends on: the quality of the food and beverage offered, the prices, the atmosphere, the type and number of customers, the staffâ&#x20AC;&#x2122;s skills, as well as the type of food preparation. 1 Silver or English service is quite formal and elegant and the guest receives a lot of personal attention from the waiter. All the food is prepared and arranged on formal or silver serving platters in the kitchen. The waiter then brings the platters and heated dinner plates to the dining room on a tray and, using a large spoon and fork or tongs, serves each guest from the left. English service requires a lot of staff, silverware and platters.

2 Pre-plated or Italian service is less formal than English and is the most commonly used style in most restaurants today. The main difference between Italian service and the other types is that the food is plated in the kitchen and served at the table. This means that guests cannot decide their portion sizes, but it also means that service is very fast, economical and efficient. Unlike for English service, guests are served from the right. This technique can be combined with silver service.

GET STARTED

1 Read the opening paragraph and match the names for different styles of service. 1 English service 2 Russian service 3 Italian service

a guĂŠridon service b pre-plated service c silver service

READING COMPREHENSION

2 Read the texts on pages 124-125 and answer these questions. Be careful, there may be more than one answer to some questions. Which service technique (1-5): 1 allows guests to serve themselves? 3, 5 2 is an efficient style of service? 3 is formal and elegant? 4 is most commonly used in restaurants today? 5 is similar to eating at home?

124

6 7 8

sometimes has waiter service and sometimes self-service? prepares or completes food in front of guests? requires a lot of silverware?

theory / The Art of Service 3 Family service is when serving staff take food prepared in the kitchen directly to the dining room on big serving platters and bowls for guests to serve themselves the portion they want. It is a very efficient style of service because the orders are limited, easy to take, and the food is fast to prepare and serve. It is also cheaper because it requires less staff and fewer ingredients. However, some people argue that it is too informal and similar to eating at home. 5 Buffet service allows guests to select the dishes they wish to eat from a display of fresh food on long serving tables. Sometimes they serve themselves and sometimes waiters serve them with the food they select. This type of service requires less staff and is therefore a cheaper and efficient service style. However, the serving staff are very busy and able to pay less attention to guests’ needs.

4 Guéridon or Russian service is formal and elegant. Skilled waiters bring the food from the kitchen on silver platters to a trolley called a guéridon, where food such as steak au poivre (peppered steak), Caesar salad or flambéed desserts can be cooked or completed in front of the guests. Once the food is ready, it is served to the guests on heated plates from the guéridon. This type of service takes a lot of time, skill and restaurant space and can require two waiters; however, guests usually love the show.

HAVE SOME MORE French service is the practice of serving various dishes of a meal at the same time. This can take the form of guests helping themselves to dishes placed on the table by waiters, a popular style for sharing plates at holiday farms, taverns or some bistros. Or less commonly nowadays a waiter stands on the guest’s left, holding a dish or plate, while the guests serves themselves. Both varieties of French service can be seen in banquets.

VIDEO

Watch the video and answer these questions. 1 2 3 4 5 6

Where does this type of service take place? How is the food brought to the table? What does the waiter do first? Who does the waiter serve first? What can the guests do? When do they start eating?

SPEAKING

4 Work in pairs. Look at the pictures of the different types of service and discuss the advantages and

disadvantages of each. Decide which one you would choose for a restaurant you run together and why. Use the expressions in the box to help you. I (don’t) think ... is better/more personal/more efficient/less labour-intensive/cheaper because ... is fast/cheap/personal/economical but it is limited/slow/complicated/skilled and is (not) as fast/cheap/elegant/formal as...

A I think we should have Italian service in our restaurant because it is the most common type of service. B Yes, I agree, but it means customers can’t choose the size of their portions. A I suppose a family service would be better for that and more efficient too.

125

theory

Flambé and flamed dishes Flambéing is without a doubt a very dramatic form of cooking that requires skill and is usually carried out by a specialist waiter. Flambéing is a way of cooking food by covering it in alcohol and setting fire to it. This creates a theatrically visual effect and a lovely smoky flavour. French in origin, typical flambéed dishes include Steak Diane and Crêpes Suzette. But there are also other flambéed dishes around the world, such as British Christmas pudding and American Baked Alaska, a combination of ice cream and meringue. Food is generally flambéed at the table in front of the guests, in a special flambé pan, with a long handle, using warmed alcohol. The waiter lights the flame from the edge of the pan, allows the food to flambé until the flames disappear and the alcohol has burned off, then serves immediately. In general, brandy is used to flambé fruit or desserts and whisky or cognac to flambé meats, but other alcoholic beverages are sometimes used too.

HAVE SOME MORE Flambéing probably dates back to the 14th century and the Moors. But it gained popularity in the 19th century, when a waiter called Henri Charpentier claimed to have accidentally set fire to a pan of crêpes for British Prince Edward VII, and the dish Crêpes Suzette was born.

GET STARTED

1 Read the text. Which of the following dishes is usually flambéed? • Baked Alaska • kebabs

• Christmas pudding • pancakes

• Crêpes Suzette • Steak Diane

• flame-grilled chicken • Steak haché

READING COMPREHENSION

INVALSI Read the text again and answer these questions in no more than 4 words.

1 What do you do to the alcohol on the food when flambéing? 2 What does this add to the taste? 3 Where did flambéing originate?

4 Where do you generally flambé food? 5 What do you aim to do to the alcohol when flambéing? 6 What would you usually flambé in brandy?

VOCABULARY

3 Complete the flambé recipe for Crêpes Suzette with the words in the box. burn off – cover – flambé – light – serve – set fire to

1 2 3 4 5 6

126

Prepare your crepes in a pan and then ___________ them with Grand Marnier. ___________ the alcohol from the edge of the pan with a match. Make sure you don’t ___________ anything apart from the alcohol. ___________ the dish dramatically in front of your guests for a few minutes. ___________ the Grand Marnier completely. And then ___________ immediately adding extra sauce to each plate.

The Art of Service

Filleting and carving Filleting and carving meat are skills displayed by waiting staff in many different types of restaurants, but particularly in those with a buffet carvery section, such as in gastropubs on Sundays, or in restaurants with a carving trolley. In such establishments filleting and carving tasks are carried out by the service staff as part of their usual service duties, especially as part of guéridon or Russian service. Although, there may be a specialist carver or trancheur in fine dining restaurants or hotels. Service staff must be able to fillet and carve quickly, neatly and efficiently, in front of the customers. And they must be able to comply with special requests, such as: meat thinly or thickly sliced, white or brown meat only, some fat or no fat, wing or leg meat. In order to achieve this, they require the following equipment: a carving board, carving knives/forks and knife sharpeners, sauce ladles, service spoons and forks, joint plates for dirty cutlery, extra service plates, napkins and a service cloth. The carving trolley should be positioned next to the customer’s table and in between the customer and the carver. This ensures that the customer can see every operation performed by the carver, make their requests and appreciate the skills involved.

GET STARTED

1 Read the text and answer these questions. 1 What do you usually fillet or carve?

2 Where do you do it?

3 Who does it?

READING COMPREHENSION

2 Read the text again and choose the correct alternative. 1 2 3 4 5 6

Waiting staff fillet and carve meat in gastropubs or restaurants on Saturdays/Sundays. It can be part of a flambé/guéridon service. There may be a specialist butcher/trancheur in fine dining restaurants or hotels. Customers often ask for meat thinly or thickly sliced, wing or arm/leg meat. Carving trolleys should be positioned behind/between the customer and the carver. This ensures that the customer can/can’t see every operation performed by the carver. B

VOCABULARY

3 Look at the picture and match these words to the parts

of the carving trolley. 1 2 3 4 5

• service cloth • joint plates • sauce ladle • service plates • carving board

SPEAKING

D E

ALTERNANZA SCUOLA-LAVORO

4 Work in pairs. Discuss your experience of flambé, carving and filleting service in restaurants you have worked in or visited. • Have you ever seen or done either type of service? • What type of restaurant was it? • Was it difficult or easy?

• What dishes were served? • What was the effect on the customers?

127

theory

Serving wine Wine service is the presentation, uncorking and pouring of wine. All restaurants are different, some have specialist wine waiters or sommeliers, others do not; but the procedure is usually as follows. 1 __________________________________ The process begins when a customer orders a particular bottle of wine for the table from a menu. The selection should be confirmed and its availability checked, before bringing the bottle to the table. 2 __________________________________ Wine should never be opened before service. Present it at the table with seals and labels intact and show it to the customer for approval. Bring sufficient wine glasses for the guests at the table and carry the glasses on a tray or by their stems to avoid 1smudging. You should also carry a corkscrew and a wine bucket containing ice for white wine. Don’t place the wine in the bucket before presenting it to the customer as the label may 2blur. 3 __________________________________ Nowadays many wine bottles have easy-to-open 3screw tops. If they have corks, they should be removed by using the foil cutter of your 4waiter’s friend or corkscrew to cut the foil from the top. You should remove the cork quickly and neatly, this is easier using a 5double-hinged corkscrew. After removing the cork, place it wet side up, in front of the customer, to show it is intact. 4 __________________________________ Pour a small amount in the glass of the person who ordered the wine, without touching the wine glass with the bottle. Allow the person to examine the wine, by looking at it, smelling and tasting it. After approval, pour the wine for the other guests, clockwise and ladies first, 6topping up the host’s glass last. Do not overfill the glasses to ensure each guest gets the same amount. Leave red wine bottles on the table with the label facing the host. Place white wine in the wine bucket to chill. Return to top up the customers’ glasses as required.

Flipped classroom Before the lesson, go to the and watch this video. Take notes on how to serve wine.

HAVE SOME MORE There are different names for wine bottle sizes and strangely there is a historic convention for naming large wine bottles after biblical kings. Here are some of the main sizes: • 187.5ml Piccolo or Split (typically used for a single serving of Champagne); • 375ml Demi or Half (holds one-half of the standard 750ml size); • 750ml Standard (now the common bottle size for most distributed wine); • 1.5l Magnum (equivalent to two standard 750 ml bottles and often used for Champagne); • 3.0l Double Magnum (equivalent to two Magnums or four standard 750ml bottles); • 4.5l Jeroboam (equivalent to six standard 750ml bottles and named after a king); • 6.0l Methuselah (equivalent to eight standard 750ml bottles and named after another king); • 9.0l Salmanazar (equivalent to twelve standard 750ml bottles and named after yet another king), etc.

Wine, p. 174; Suggesting wines, p. 186

smudging di macchiarli blur sbavarsi 3 screw tops tappi a vite 4 waiter’s friend cavatappi da sommelier 5 double-hinged a doppia leva 6 topping up riempiendo 1

GET STARTED

INVALSI Read the text and match a heading to each paragraph.

Pouring

PRESENTATION

THE ORDER

Uncorking

READING COMPREHENSION

2 Read the text again and put the wine service procedure into the correct order. a b c d

128

• Allow the host to taste the wine. • Check and confirm the customers’ wine choice. • Fill all the customers’ glasses. • Place the wine on the table or in the ice bucket.

e f g h

• Refill the customers’ glasses. • Remove the cork from the wine bottle. • Show the cork to the customer. • Take the wine and glasses to the table.

The Art of Service

PAIRING FOOD AND WINE Like food, wine is complex and varied, so there are certain basic facts that all waiters should know when pairing them. 1 Avoid strong alcohol at the start of a meal, as it can

interfere with the subtler flavours of wine. Light white or sparkling wines are good aperitifs. They don’t overload the senses or fill you up.

2 When recommending wines to accompany meals, you

need to consider what will enhance and balance the flavours of the food and vice versa. Don’t recommend wines too light for a meal as the customer will be unable to taste them. Heavy wines will overpower the food’s aromas and flavours.

4 When pairing desserts with wine, pay attention that wine should be sweeter than the dessert it accompanies, so sweet sparkling wine or liqueurs go well with sweet desserts. Rosé wines or light floral red wines such as a nouveau, can also be paired with desserts. Remember to work with both the aromas and flavours of the wine to pair it to your dessert. Look for similar levels of acidity, intensity and colour: dark desserts work with dark wines.

3 Remember that white wines generally go with fish, poultry and vegetables, while reds with meat and game. Although in general whites tend to have subtler and reds stronger flavours, they should be paired with a similar depth of flavour in food, regardless of the colour of the wine. The origin of food and wine should also be considered when pairing them. Recipes for cooking with wine

READING COMPREHENSION

3 Read the article above and decide if these sentences are T (true) or F (false). Correct the false ones. 1 You shouldn’t drink strong alcohol at the beginning of a meal. 2 Wines don’t generally overpower the taste of food. 3 Wine should be as sweet as the dessert. 4 You can’t drink rosé or floral wines with desserts. 5 You should try to match acidity, intensity and colour of food and wine.

T F

• • • • • • • • • •

LISTENING

2.02 INVALSI Listen to a sommelier talking about pairing food and wine and match the two parts of the sentences.

1 2 3 4 5

Sweet, light white or young red wines work well with... Dry white wines pair well with... Light rosé or red wines go well with... Dry medium-bodied red wines pair well with... A late harvest Riesling or a sparkling Asti Spumante works with... 6 Pink Champagne goes well with... 7 A Pinot Noir, a port or even a grappa pairs with... 8 In general dry white wines will pair with...

a b c d e f g h

an intense chocolatey taste. creamy, shellfish, fish or vegetable-based dishes. custard or vanilla desserts. darker cuts of meat such as lamb, pork or sausages. fruit or spiced desserts. game, as well as tomato-based sauces. no desserts. white meat, cheese or with spicy foods.

SPEAKING

5 Prepare a short oral presentation about pairing food and wine and about serving wine. Include: • what you should/should not drink before a meal • what you should consider when pairing food and wine • which type of wine goes well with each type of food

• how you should serve wine • how you can tell that wine is spoilt How to give a presentation, p. 255

129

theory

The different phases of service PHONE BOOKINGS Nowadays many people book online, then restaurants email, text or phone customers to confirm their bookings. But some customers still like to book tables by phone or in person so there should also be a host or other waiting staff available to carry out this duty. Repeat bookings, particularly online, can give customers loyalty or reward coupons. Customers like this as they get cheap meals, while restaurants like it as they are guaranteed customers in quieter periods.

WELCOMING GUESTS When the customers arrive, the host (or the head waiter) meets and greets them, and shows them to their table or to the bar while the table is prepared. The host often takes customers’ coats and brings them menus to look at.

TAKING AND CARRYING OUT ORDERS Waiting staff should stand on the left when taking guests’ orders, and start with ladies and older customers first, then continue around the table. Once customers have had a chance to read the menu, the waiter should take drinks orders, providing help and advice when necessary. The waiter should have a full understanding of the food and drinks menu and be able to explain and describe dishes, in addition to providing information about ingredients, portion sizes and food preparation.

GET STARTED

1 Read the texts on pages 130-131 and list three things you should and three things you shouldn’t do during service. 2 Read the texts again and choose the correct option (A, B or C). 1 2 3

130

Nowadays more people book restaurant tables... A in person. B online. C on the phone. The host is responsible for taking... A coats. B drinks orders. C food orders. Waiting staff should... A give customers advice on orders. B take orders from women last. C take orders from younger guests first.

4 Which of the following statements is true? A Waiters should place and remove drinks from the customer’s left. B Waiters should always carry at least three plates. C Waiters should not touch rims, plate surfaces or cutlery. 5 The waiter should take the bill to the table when... A a customer asks for it. B customers finish eating. C they need the table. 6 Good waiting staff will... A not ask customers for feedback. B offer to be of additional service to customers. C say goodbye to each guest in the same way.

The Art of Service

SERVING FOOD AND DRINKS Serve water before wine and drinks before food and leave them on the table throughout the entire meal. Never pick up or touch the rim of a glass to refill it. Move it nearer to you on the table if it is difficult to reach. Plates should also be carried to the table without touching the surface where food is to be eaten; the same applies to silverware. Never reach in front of a guest to serve or remove dishes.

PRESENTING THE BILL Don’t keep a customer waiting for the bill. Check if they want anything else and then take it to the table as soon as they ask for it. You should place it in a bill cover to the right of the host, or at the centre of the table if you don’t know who the host is. Give customers a chance to look at the bill before returning to the table to receive payment.

GUESTS’ DEPARTURE As guests are leaving, offer to get their coats, wish them a pleasant evening and say you look forward to seeing them again. Try to change the way in which you say goodbye to each customer to make it seem more personal. A good waiter will ask the customers for feedback on their dining experiences before offering to bring them their coats. It is also common for a waiter to further assist customers by ordering them a taxi.

VOCABULARY

3 Complete these collocations with the verbs in the box. book – look at – provide – serve – take

1 ____________ online/by phone/in person 2 ____________ customers’ coats/orders/the bill 3 ____________ help and advice/information

4 ____________ menus/the bill 5 ____________ drinks/dishes

WRITING

4 Write a short summary of the main elements of service. Write about 100 words. SPEAKING

ALTERNANZA SCUOLA-LAVORO

5 Work in pairs. Think about your experience of carrying multiple plates in a restaurant. 1 2 3 4 5

Was it hard to do at first and did you drop anything? What techniques did you develop so you could balance and carry more of them? How did you move the plates from your hands to the table? How did you avoid touching the plates with your hands when serving guests? How did you manage when service was busy? Did hurrying make you more clumsy?

131

8 Flipped classroom

Taking bookings on the phone A hostess of Grey’s Restaurant is taking a phone booking. Hostess Grey’s Restaurant, Julie speaking. Customer Oh hello. I’d like to book a table, please. Hostess When for, Sir? Customer For Saturday evening. Hostess For what time? Customer Would eight o’clock be possible? Hostess Yes, eight o’clock would be fine. And for how many people? Customer I’m not sure. It’s going to be four definitely, or maybe five or six. Hostess No problem. I’ll make a reservation for six just in case. Do any of the guests have any special needs or requirements? Customer Oh, yes. One of our group has limited mobility, so could we have an accessible table? Hostess Yes, no problem. I’ll make a note of that... And what’s the name? Customer The name is Rob Saracen. Hostess Could you spell your surname for me, please? Customer Certainly, it’s S A R A C E N.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to ask for details about the booking. Hostess And could I take a contact telephone number for you too, Mr Saracen? Customer I’d better give you my mobile, it’s 0745 22222233. Hostess OK. Let me repeat back the information I have. Your booking is for Saturday 12th at eight o’clock for six people with an accessible table. Customer Yes, that’s correct. Hostess We look forward to seeing you on Saturday. Goodbye. Customer Thank you. Bye.

WAITER’S TIP How to take bookings • Be polite, patient and helpful to customers in person, on the phone and by email. • Record the booking with a contact name and number. • Write the day and time, and the number of diners. • Make a note of special requirements (children’s high chairs, accessible tables, dietary needs, celebrations etc.). • Confirm the booking details with the customer before ending the communication with them.

GET STARTED

2.03 Read and listen to the conversation. Choose the correct alternative.

1 The conversation takes place in person/on the phone. 2 Julie is the guest/hostess and Mr Saracen is the customer/manager.

READING COMPREHENSION

2 Read the conversation again and complete the booking form for the customer.

132

GREY’S RESTAURANT BOOKING FORM Date ________________ Time ________________ Number of guests ________________ Contact name ________________ Contact number ________________ Special requests ________________

lab / The Art of Service Taking and changing bookings Starting a phone booking

Confirming or changing the booking

Host • Grey’s Restaurant, Julie speaking. • Good evening, The Potted Pig Restaurant. Can/May I help you? Customer • I’d like to book a table, please. / I’ve booked a table for tomorrow.

Host • So, your booking is/that’s a table for 8 people at 8.30 tomorrow evening. • What did you want to change? • We’re fully booked at... / We might be able to fit you in later/ earlier/at 7.30. • You can only have the table for 1 hour... Customer • (I’m afraid) I need to change the booking. • That’s right. / That’s correct. • Well, it’s going to be a larger party...

Asking for and giving details about the booking Host • For how many people? / I’ll make a reservation for six. • When for, sir? / When would you like to book a table? • (For) what time? / What time would you like the reservation for? • And what’s the name? / Can I take your name, please? / Could you spell your surname for me, please? • Could I take a contact telephone number for you, too? / What’s your phone number, please? Customer • It’s going to be four... / There will be four/five of us. • (For) Saturday evening. • Would eight o’clock be possible? / Our first choice would be 7, perhaps 7.30. / Yes, eight o’clock would be fine. • The name is Rob Saracen. / My contact number is...

Finishing telephone conversations Host • We look forward to seeing you on Saturday. / We’ll see you tomorrow night. • Don’t mention it. / It’s our pleasure. Customer • Thank you so much for fitting us in! • Thanks (very much/a lot) for your help.

PHRASEOLOGY

3 Read the customer’s responses and write what the hostess said to complete the mini-dialogues. 1 2 3

Hostess ______________________________________? Customer For six people. Hostess ______________________________________? Customer Next Tuesday. Hostess ______________________________________? Customer Yes, I want to book a table.

4 5 6

Hostess ______________________________________? Customer My mobile number is 0789 666666. Hostess ______________________________________? Customer Certainly, it’s Smith. Hostess ______________________________________. Customer Thank you. See you then.

LISTENING

2.04 Listen to the conversation and complete the missing information.

Host The Olive Tree restaurant. Mr Trainer I’d like to (1) ________ a table. Host Certainly. When would you like to book? Mr Trainer On (2) ________ evening at 7.30 p.m. Host For how many people? Mr Trainer For (3) ________ people. Host Yes, that’s fine. Can I take your name, please? Mr Trainer My name is (4) ________ Trainer. Host And could I have a contact number, please, Mr Trainer? Mr Trainer Yes, of course. My mobile number is (5) ________. Oh, and it’s my (6) ________ birthday. Host Would you like us to organise a cake for her? Mr Trainer That would be lovely! (7) ________. Host How old is she going to be? Mr Trainer (8) ________. Host OK, Mr Trainer. We’ll see you on Saturday at 7.30 p.m.

133

lab 5

2.05 INVALSI Listen to a conversation between a hostess and a customer where the customer wants to change

his booking. Answer these questions in no more than 4 words. 1 What is the name of the restaurant? 2 How many people did the customer book for? 3 When is the booking for?

4 How does he want to change the booking? 5 What does the hostess offer the customer? 6 What is the new booking?

2.05 Now put the conversation into the correct order. Then listen and check.

• Hostess Don’t mention it. It’s my job. • Hostess Yes, here it is, Mr Burns. A table for 4

at 7 p.m. tomorrow. • Hostess At 8.30 when the second sitting starts. • Hostess What did you want to change? • Hostess I’m sorry. There are no available tables as we’re fully booked at 7 o’clock tomorrow. • Hostess So that’s a table for 8 at 8.30 tomorrow evening. • Hostess But we might be able to fit you in later. • 1 Hostess Good evening, The Potted Pig Restaurant. Can I help you? • Hostess Can I take your name, please?

• Customer About what time? • Customer Yes, that’s it, only I’m afraid I need to

change the booking. • Customer Thank you so much for fitting us in. • Customer Yes, it’s Burns. That’s B-U-R-N-S. • Customer Well it’s going to be a larger party, eight of us in fact. • Customer That’s perfect! • Customer Oh dear. That’s a shame! • Customer Hi. Yes, I hope so. I’ve booked a table for tomorrow evening.

SPEAKING

7 Work in pairs. Role play the following conversation.

Customer

Host Di’ il nome del ristorante e il tuo nome.

Saluta e di’ che vuoi cambiare una prenotazione.

Chiedi il nome del cliente, la data e l’ora della prenotazione.

Dai il tuo cognome, facendo lo spelling, e di’ la data e l’ora della prenotazione.

Ripeti il nome e di’ che l’hai trovato. Chiedi in che modo vorrebbe modificare la prenotazione.

Di’ che sarete in 8 anziché (= instead of) 6 persone e che vorreste venire più tardi, alle otto e mezzo anziché alle sette e mezzo.

Rispondi che non ci sono problemi per l’aumento del numero di persone, ma che il ristorante è pieno alle 8.30.

Rispondi che va bene, arriverete alle 7.30.

Conferma la nuova prenotazione.

Ringrazia e saluta.

8 Work in pairs. Take turns to role play the following conversations. 1

Customer

You want to book an early table for 4 people at Sunday lunchtime and you need a high chair for a child. 2

Customer You want to book a table for 15 for a birthday celebration on Tuesday 18th March at 7.30.

134

Host There are no tables available on the day the customer requests, suggest a different day.

Host Offer the guest an earlier/later time on the day they request and offer them a cake.

The Art of Service

Welcoming guests A host is welcoming guests and showing them to their table at Bully’s Restaurant. Host Good evening, sir, madam. Welcome to Bully’s Restaurant. Customer Good evening. We have a booking in the name of Willis. Host Yes, of course. A table for six at 8 p.m. Customer That’s right. We’re actually a bit early. Host Let me take your coats and show you to the bar area where you can wait for the rest of your party. Customer That’s a good idea. Host Here are your menus. I’ll come and take your drinks order in a minute. Customer Thank you very much. Host If you’d like to follow me, your table is ready. Customer What about our drinks? Host Leave them there and I’ll bring them over to the table for you. Customer Great! Thanks a lot. Host Don’t mention it. (after a while) Here are your drinks and your menus. I’ll just light the candle for you. Customer Could you tell me where the toilets are, please? Host Yes, of course. Upstairs and the first door on the left. Customer Cheers. Host You’re welcome.

Flipped classroom Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to welcome guests.

WAITER’S TIP How to welcome guests • Immediately greet your guests in a polite and friendly way. • Always make eye contact and smile warmly at them. • Keep your posture and facial expressions open and welcoming. • Stand up straight, don’t sit around doing nothing and don’t use your smartphone. • Choose your words carefully, making positive and not negative statements. • Give clear information to guests about waiting and serving times and modality. • Be helpful and supportive to your guests and colleagues at all times. • Stay calm and professional whatever the situation.

GET STARTED

2.06 Read and listen to the conversation. Put these events into the correct order.

a • Give guests menus to look at. b • Offer to take their coats. c • Provide further assistance.

d • Show them to their table. e • Take them to the bar area until their table is ready. f • Welcome guests.

READING COMPREHENSION

2 Read the conversation again and choose the correct option (A, B, C or D). 1 2 3

The customers... A are late. B booked for 6 people. C booked for 8 people. D didn’t book. The host immediately... A gives them menus. B shows them to the table. C takes their coats. D takes their drinks orders. The customers are... A annoyed. B disappointed. C happy. D relieved.

4 5 6

The customers leave their _________ at the bar. A drinks B friends C menus D personal things The host... A brings their food. B lights the candle. C puts cutlery on the table. D rearranges the tablecloth. The customer asks for... A a refill of wine. B a specials menu. C directions to the door. D directions to the toilets.

135

lab Greeting and showing guests to their table Greeting and welcoming

Making polite offers and requests

Host • Good evening, sir, madam. / Good afternoon. / Hello. / Hi. • Nice to see you again. / How are you? / How are things? • Do you have a booking? / Have you booked? / Under what name? Customer • We have a booking in the name of Willis. / A table for six at 8 p.m.

Host • Let me take your coats/just check if there’s a table free for you/ show you to the bar area/ show you to your table. • I’ll come and take your drinks order in a minute/ bring some menus over to you/get it for you straight away/carry them over to the table for you/just light the candle for you. • Can I get you any more drinks while you’re waiting in the meantime? / Would you like to see the menu? • Would you like to follow me? / If you’d like to follow me, your table is ready. Customer • Can/Could we get a drink at the bar while we’re waiting? • Would it be possible for us to see the wine menu?

Making excuses/apologies Host • I’m afraid there’s going to be about a 30-minute wait for a table. / I apologise but your table isn’t quite ready yet. • I hope you don’t mind waiting. • It shouldn’t be long now. / Just a few more minutes while we prepare your table. • Thanks/Thank you for being so patient. Customer • I’m afraid we haven’t booked a table. • We’re actually a bit early/late.

PHRASEOLOGY

3 Complete the conversation between a customer (C) and a host (H) using the prompts in brackets. H (1) _____________________________________________ (greet the customer) C Hello, we booked a table for four. H (2) _____________________________________________ (ask for the booking name) C It’s under the name Foy. H (3) _____________________________________________ (apologise because the table isn’t ready and offer to show them to the bar) C That’s fine. We don’t mind waiting. H (4) _____________________________________________ (offer them some drinks and menus) C Thank you. We’ll take a look at the menus and let you know. H (5) _____________________________________________ (thank them for their patience and show them to their table) C I think we’re ready to order now. H (6) _____________________________________________ (tell them you’ll send the waiter over)

SPEAKING

4 Work in pairs. Role play the following conversations. Use the prompts and the functions boxes above to help you. Customer

You are a regular at the restaurant, but you forgot to book a table for two. You’re quite hungry but you don’t mind waiting a little bit for a free table.

Customer

You’ve booked a table for four people at 7.30, but two of your party are going to be 30 minutes late. Explain this to the host and try and get a later booking.

136

Host You like to try and serve your regular customers, but the restaurant is very busy and there is a 30-minute wait for food. Explain this to the customer.

Host The restaurant is very busy and you don’t have any free tables until 8.30 p.m. Explain this to the customer and invite them to take a seat at the bar until then.

The Art of Service

Taking orders

WAITER’S TIP How to take orders • Waiters should be helpful, welcoming and attentive to their customers’ needs. • Be prepared to make recommendations and pairing suggestions.

VIDEO

• Take down the orders carefully with any special requests communicated to the bar and kitchen. • Double-check and confirm orders before putting them through to the bar or kitchen. • Keep accurate records of everything customers consume to avoid complaints or queries later. • Check customers are enjoying their meal and don’t require anything, without intruding on their evening.

Watch the video and answer these questions. 1 What is included in the 20-euro lunchtime menu? 2 How is the customer’s whitebait starter cooked and served? 3 What does the waitress recommend to the customer as a main course?

4 What side order does this come with? 5 What does the waitress say about the customer’s choice of pudding? 6 What does the customer want to drink?

Taking orders and making suggestions Asking for and providing information

Polite offers and requests

Customer • What have you got on draught? • Does it come with any vegetables? / What does it come with? Waiter • Yes, it’s served with a side order of... / The steak comes with... / The ... is served with...

Waiter • Shall I take your orders? / Are you ready to order? • Would you like... ? / Do you want... ? / What can I get you? • Let me know when you’re ready. / Tell me. / Call me. Customer • Excuse me, I think we’re ready now. • I’d/We’d like... / Could I have some ... too/as well?

Asking for and expressing an opinion or preference

Making and asking for suggestions

Waiter • What would you prefer? / Would you like ... or... ? / And for you? • Merlot or Pinot Noir? / Large or small? / Bottled or draught beer? How would you like that cooked/done/served? Customer • I’d prefer... / I’d rather... / A large glass of ... for me. • I (don’t) really like... / I (don’t) fancy... • Roast potatoes, please. / Medium-rare/Well done/Rare, please. • I think I’ll try a ... for a change. / (In that case) I’ll have a.../the.../ that, please. / I’ll go for the...

Waiter • If you like ... I suggest you try our... • It’s delicious. / It’s today’s special. • Then I’d say you should try a... / There’s an excellent... • With the ... opt for... / With the ... you need either a ... or a... • Just a minute, I’ll go and ask/check if that’s OK. Customer • What would you recommend... ? • What would pair/go well with... ?

PHRASEOLOGY

2 Match these sentences to the correct function. 1 2 3 4 5 6

Could I have some mustard too? Would you like fries or roast potatoes? Yes, that’s right. And does it come with any vegetables? Then I’d say you should try a limoncello. So you’re having the beef.

a b c d e f

asking about preference making a suggestion checking information confirming information requesting something asking for information

137

lab LISTENING

2.07 Listen to the conversation and match the following actions to each part of the dialogue.

a • Take drinks orders

b • Take food orders

2.07 INVALSI Listen to the conversation again and answer these questions in no more than 4 words.

1 What do the customers order to drink? 2 Who orders the scallops starter? 3 What type of potatoes can you order?

4 How does Customer 1 want their steak cooked? 5 What condiment does the customer ask for with his steak?

PHRASEOLOGY & TRANSLATION

5 Complete the conversation using the prompts in brackets. Waiter (1) ______________________________________ (com’era il pranzo/la cena?) Customer 1 Delicious thank you! Waiter (2) ______________________________________ (vorreste vedere il menù dei dolci?) Customer 1 Yes, please. Waiter (3) ______________________________________ (ecco a voi! Suggerisco la specialità del giorno, la nostra torta al cioccolato e nocciola) Customer 2 Mmm! I’ll have that. Customer 1 What should I try if I like fruit-based desserts? Waiter (4) ______________________________________ (c’è uno strudel di mele con crema pasticciera o la cheesecake al limone con la panna)

SPEAKING

Customer 1 In that case I’ll have the lemon cheesecake with cream. Waiter (5) ______________________________________ (desiderate caffè o liquori insieme ai dolci?) Customer 2 What would pair well with those desserts? Waiter (6) ______________________________________ (con la torta al cioccolato forse un porto e un limoncello con la cheesecake al limone) Customer 1 That sounds good! And can we have two espresso coffees as well? Waiter (7) ______________________________________ (certamente, arrivano subito)

MEDIATING CONCEPTS

6 Work in pairs. Role play the following conversation. Use the functions boxes on page 137 to help you. Waiter

Customer

Take the customer’s drinks order.

Tell the waiter what you want to drink.

Ask the customer if he/she is ready to order food.

Say that you are.

Ask the customer what he/she wants as a starter and main.

Give the waiter your starter and main course order.

Confirm the order.

Confirm that the order is correct.

7 Work in pairs. Role play a customer and a waiter ordering and making suggestions about what to order from this menu. Waiter Are you ready to order? Customer Could you give me some help with the menu, please? Waiter Certainly, what can I help you with? Customer Can you tell me what fish is in the soup starter, please? Waiter It’s got a mixture of fresh fish fillets like red mullet, sea bass and monkfish, with prawns, squid and mussels.

138

Starters

Chicken and pork terrine with chestnuts and porcini mushrooms Roast beetroot and mixed leaf salad with goat’s cheese, pine nuts and honey Fish soup with herby garlic croutons

Mains

Fillet of hake with puy lentils, caramelised fennel and chorizo Tender beef braised in red wine served with leek and truffle risotto Spicy Catalan potato and bean stew served with crusty bread

The Art of Service

Communicating orders to the kitchen A chef and a waiter are talking about customers’ orders in the kitchen. Waiter Here’s the order for table 3... Chef Let’s hear it! Waiter Two people are sharing the slow braised lamb. Chef Tell them there’s a bit of a wait. Waiter So that’s two starters instead of a main for table 8. Chef Served with the other mains? Waiter Table 2 are still waiting for their starters. Chef They’re just coming now. Waiter Table 6 say they’re happy to wait until all the food is ready.

Chef Great! Waiter The customer on table 12 wants you to know she’s allergic to nuts. Chef Tell her not to worry. Waiter Could you cook this steak a bit more for table 5, the customer wants it well done. Chef No problem. Waiter The customers on table 7 send their compliments to the chef. Chef Thank them and say I’ll be out to meet them in a while.

READING COMPREHENSION

2.08 Read and listen to the conversation. Match the two parts of

the sentences. 1 2 3 4 5 6

Table 3 are... Table 8 want... Table 2 are... Table 6 are... Table 12 have... Table 7 send...

a b c d e f

a nut allergy. happy to wait until all the food is ready. their compliments to the chef. sharing the slow braised lamb. two starters instead of a main. waiting for their starters.

Communicating orders Waiter • Two people are sharing... / One person is having... • Table no. 3 is still waiting for... / How long until the mains are ready? • The customer wants you to know he/she’s allergic to...

Chef • They’re just coming now. • Tell them not to worry. • Say I’ll be out to meet them in a while.

PHRASEOLOGY & SPEAKING

2 Read the waiter’s order pad and write the answers. Chef I need to check this order with you. Is that one prawn starter between two or two starters? Waiter (1) _____________________________________ Chef OK, and how does the customer want the steak cooked? Waiter (2) _____________________________________ Chef And what sauce does it come with? I can’t read your writing! Waiter (3) _____________________________________ Chef Then there’s one Dover sole, served how? Waiter (4) _____________________________________ Chef I see and then two side orders of fries? Waiter (5) _____________________________________

Table 10 Starters Prawns x 2 1 prawn btw 2 Mains Steak well done medium with a pepper sauce 1 Dover sole (no butter, extra vegetables) Side orders 2 1 portion fries new potatoes

3 Work in pairs. Role play the following conversation. Use the functions box above to help you. Waiter

Chef

Dai l’ordine per l’antipasto (calamari fritti).

Chiedi conferma che l’antipasto sia da condividere.

Dai e consegna l’ordine per i secondi (un pollo ed una spigola).

Spiega che ci vuole più tempo per i secondi.

Di’ che per i clienti va bene.

139

lab

Handling complaints

WAITER’S TIP How to handle complaints • Never ignore an angry, hungry customer! Always tell a guest you will be with them as soon as possible.

VIDEO

• If food is not arriving, don’t avoid customers. Check with the kitchen how long the food will be and let the customers know immediately, apologising for the delay. • Double-check orders before they leave the kitchen. If a mistake does happen, apologise and resolve the situation as soon as possible. • Never argue with the customer. Offer them a complimentary drink or dessert and promise to pass on the customer’s comments to the chef.

Watch the video and tick (✔) the problems.

• incorrect dish • slow service • inedible food • small portion size

Watch the video again and give examples for each situation. 1 Attracting attention 2 Offering to help 3 Politely complaining

Excuse me! ________________________ ________________________

4 Apologising 5 Offering a solution 6 Accepting an apology

________________________ ________________________ ________________________

Complaining and handling complaints Complaining and apologising

Promising or offering actions and solutions

Customer • Excuse me, (but) we’ve been waiting for... / I’m afraid... / The problem is... • Really? / How much longer are we going to have to wait? • I ordered the ... not the... / I’m allergic to... • Meanwhile my ... will go cold/be ruined. • Well the ... is raw. / The ... is tasteless/burnt/salty and the vegetables are undercooked/overcooked. Waiter • What seems to be the problem? / What’s the problem/matter? • My mistake. / I’m (terribly) sorry about that. • I’m afraid there’s been a mix up. / I’m afraid so. • We’d/I’d like to apologise for the delay with... / I (do) apologise / I can’t apologise enough. / On behalf of... I sincerely apologise.

Waiter • I’ll go and see what the delay/problem is. / Let me quickly check what’s gone wrong with your order. • Bear with me while I... / I’ll make sure... / Let me change that for you. / I’ll go and put that order in for you now/straight away. • I’ll go and tell them now! • Your starters should be ready in... • It’s free/complimentary/on the house. • What can I do to make amends? • Might/Can I/we offer you a complimentary drink while you’re waiting? / (Naturally) You won’t have to pay for...

PHRASEOLOGY

3 Match the customer’s complaints to the waiter’s responses. 1 2 3 4

I’ve been waiting for my lasagna for 50 minutes. You’ve served all the other tables before us. I’m afraid this isn’t what I ordered. I want to complain about this beef; it’s really tough and chewy. 5 There’s a problem with our order. 6 Do you suppose it would be possible to heat the soup up a bit?

140

a I do apologise. What did you order? b I’ll go and check what the problem is straight away. c I’m sorry. Let me take it back to the kitchen and talk to the chef. d Yes, of course. I’ll do it straight away. e I’m terribly sorry. I’ll be over to take your orders now. f What seems to be the matter?

The Art of Service

4 Read what the customer says and write the waiter’s responses to complete these mini-dialogues. Use the functions boxes on page 140 to help you.

1 Customer There’s a lipstick mark on my glass. Waiter ________________________________________________ 2 Customer I ordered my fish grilled not fried. Waiter ________________________________________________ 3 Customer Excuse me, we’re missing two starters. Waiter ________________________________________________ 4 Customer This dish is very dry, doesn’t it come with a sauce? Waiter ________________________________________________ 5 Customer Can you come and take our order? Waiter ________________________________________________

SPEAKING

5 Work in pairs. Role play the following conversations. Customer

You are unhappy with the speed of the service and the quality of the food.

Waiter Explain how busy the restaurant is and offer to make amends for the food.

Customer

You ordered two starters served with your companions’ mains, but you received both starters before they got their mains and are now sitting watching them eat.

Waiter You check your order pad and realise you forgot to write down that all the food should arrive together. Apologise, offering to make it up to them.

6 Work in pairs. Take turns to role play the following situations. One of you is a customer, one is a waiter. • You receive the wrong starter. • Your main course is undercooked. • All the people on your table receive their mains but you do not. • You get the wrong dessert.

SPEAKING

• • • • •

You have been waiting 30 minutes to be served. There is a strange taste to your meal. There is a hair in your pasta. You didn’t get any vegetables with your main. The food is delayed and cold when it is served.

ALTERNANZA SCUOLA-LAVORO

7 Work in pairs. Think about your work experience and talk about a customer complaint you received and how you dealt with it. • • • • •

What was the complaint? How did the customer react? How did you behave and what did you say to the customer? Was the customer happy with your response? Why/Why not? How would you deal with the same situation differently in future?

141

lab

Attending to the bill and the customer’s departure

Flipped classroom Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to present the bill and say goodbye.

A waiter and a customer are talking at the end of a meal. Waiter Was everything OK with your meal? Customer Yes, it was really tasty thanks, especially the dessert. Waiter I’m glad you enjoyed it. Can I get you any complimentary drinks? Customer Could we just have two brandies and the bill, please? Waiter Certainly, straight away. (after a while) Here are your complimentary brandies and the bill. Customer Thank you. Can I pay by card? Waiter Yes, of course. I’ll just get the card machine... Here it is. Just check that the amount is correct and put your pin in, please. Customer Is that right? Waiter Yes, it is. Here’s your card and your receipt. Customer Thank you. And this is for the staff. Waiter That’s very generous of you! Customer Not at all. The food and service were excellent! Waiter Thank you. Is there anything else I can help you with? Customer Could we have our coats, please? Waiter Yes, I’ll get them for you now. Customer Oh and would you mind ordering us a taxi, please? Waiter Yes, sir. No problem. Customer Thank you. Waiter Here are your coats and your taxi will be here in five minutes. Customer Fantastic! Thank you for your help. Waiter It’s my pleasure. I hope we’ll see you here again very soon. Customer Oh, I’m sure you will.

WAITER’S TIP How to present the bill • Always thank the diners for their custom. • Never show you expect a tip, nor look disappointed if you don’t get one. • Restaurants often offer a complimentary drink or chocolates to customers at the end of the meal. • They also offer to get customers’ coats and order taxis.

GET STARTED

2.09 Read and listen to the conversation. List the things the customers want at the end of the meal.

READING COMPREHENSION

2 Read the conversation again. Decide if these sentences are T (true) or F (false). Correct the false ones. 1 The customers enjoyed the dessert most. 2 The drinks aren’t complimentary. 3 They pay by card. 4 They don’t leave a tip. 5 The waiter orders a taxi. 6 The customers won’t be coming back soon.

142

T F

• • • • • • • • • • • •

The Art of Service

Attending to the bill and saying goodbye Eliciting feedback and responding

Offering and requesting further assistance

Waiter • Was everything OK with your meal? / Is there a problem? • I’m glad you enjoyed it! Customer • Yes, it was excellent/great/fantastic/really nice/tasty/good... especially the... / The food and service were excellent! • (I’m sure) You’ll see us here again/soon. / We’ll be back.

Waiter • Can I get you anything else? / Shall I... ? / Is there anything else/ more/further I can help (you) with? / How can I be of assistance to you? • How would you like to pay? • We take all major credit and debit cards. / There’s a fee if you pay by credit card. Customer • Could we just have two brandies and the bill, please? • Can I pay by card? / Do you take credit cards? / I’d like to pay in cash, please. • Can/Could we have our coats, please? • Would you mind ordering us a taxi, please? • When you’re ready. / There’s no rush.

Giving further assistance • Here are your brandies and the bill. / Here it is. / Here you are. • Here’s your card and your receipt. / Here are your coats. • I’ll just get the card machine. • Just check that the amount is correct and put your pin in. • Your taxi will be here in ... minutes.

PHRASEOLOGY & TRANSLATION

3 Read the function boxes above and write the English equivalents of these expressions. 1 Quando le fa comodo. 2 Posso pagare con la carta? 3 Posso esserle utile con qualcos’altro?

LISTENING

2.10 Listen and complete the conversations

with the missing information.

1 Waiter Customer Waiter Customer Waiter

(1) ____________________________, sir. Thank you. (2) _______________________________? Yes, please. I’ll have a brandy. Certainly, Sir.

2 Waiter Here’s your brandy, Sir. Customer Thank you. Can I pay the bill by card? Waiter (3) ________________________________. Customer Do you accept debit and credit cards? Waiter We accept both with no extra charge. Customer OK, I’ll pay by debit card then. Waiter (4) ________________________________.

4 Ecco la sua carta e la ricevuta. 5 Sono lieto che vi sia piaciuto. 6 Potrebbe chiamarci un taxi? 3 Customer Service isn’t included in the bill, is it? Waiter (5) __________________________________. Customer I’d like to leave a tip in cash if that’s OK. Waiter Yes, it is, sir. Thank you. Customer You’re welcome. The food and service were great. Waiter (6) __________________________________. 4 Waiter Here’s your card, sir. Customer Could you order me a taxi, please? Waiter (7) __________________________________? Customer To East London. Waiter (8) ________________________. And do you have a coat or anything else I can get you? Customer Yes, I’ve got a brown raincoat and a black umbrella.

SPEAKING

5 Work in pairs. Role play the following conversation. Waiter Consegna il conto e offri qualcosa da bere al cliente. Rispondi di no e porta la bevanda al cliente. Ringrazia e chiedi se è andato tutto bene.

Customer Ringrazia e di’ al cameriere cosa gradisci. Poi chiedi di pagare con carta di credito e se il servizio è incluso. Lascia una mancia e di’ al cameriere che è per lui. Rispondi di sì e chiedi il soprabito.

143

revise vocabulary

1 Write the types of service suitable for the following situations.

1 2 3 4 5

an informal dinner when guests serve themselves at the table a very formal and expensive dinner when each guest receives personal attention in busy restaurants when food is plated in the kitchen and served at the table on a special occasion where guests choose the food on display and collect it themselves when food is cooked or completed by skilled waiters at the table in front of the guests

______________ ______________ ______________ ______________ ______________

2 Write a list of dishes you would prepare using a flambé technique. _____________________________________________________________________________________________

3 Form the names of equipment used to fillet and carve with the words in the box. ladle – trolley – cloth – board – plates (x2)

1 carving _______________________ 2 carving _______________________ 3 sauce _________________________

4 joint _________________________ 5 service _______________________ 6 service _______________________

4 Now match the words in exercise 3 to these pictures.

3 _____________ 4 _____________ 1 _____________

2 _____________ 5 _____________

5 Put the words in the box into the correct category. presenting – glass – ice bucket – chilling – corkscrew – pouring – waiter’s friend uncorking – cork – dry – sparkling – full-bodied – foil – screw top – label – sweet

Equipment

Techniques

6 Put these phases of service into the correct order. • Taking and carrying out orders • Serving food and drink • Phone bookings

Parts of a wine bottle

Descriptions

• Welcoming guests • Guests’ departure • Presenting the bill

7 Write the Italian equivalents for these words. 1 burn off 2 set fire to 3 carving knife

144

_____________ _____________ _____________

4 carving fork 5 service cloth 6 to smudge

_____________ _____________ _____________

7 to top up _____________ 8 to pair _____________ 9 to provide advice _____________

invalsi training READING B2 – SHORT ANSWER QUESTIONS

1 Read the text about the world’s best waiter competition and answer the questions (1-7) using a maximum of 4 words. The first one (0) has been done for you.

THE WORLD’S BEST WAITER COMPETITION • preparing a pepper steak • preparing and serving profiteroles • presentation and knowledge of the famous Jacquart Champagne • mixing and knowledge of cocktails • knowledge of international wines and alcoholic drinks • marketing skills when taking orders from a guest • a written test The renowned Georges Baptiste prize appeared in 1961, when a group of educators from some of the most prestigious catering and hospitality schools in France chose to organise a competition to motivate their students and promote the conservation of the catering service culture. The challenge was dedicated to the memory of the chef and maître d’ Georges Baptiste, a man who left an outstanding imprint on the history of catering. The Georges Baptiste Cup is actually three different competitions. The oldest is for French waiters only, while another for European applicants was started in 1991. The third, an international competition, is the newest. Its first event was in 2000, nearly four decades after the Cup’s founding. That year it was held in Canada, and in later years in France, Mexico and Vietnam. For example, the winner of the 2012 competition was a Japanese waiter called Shin Miyazaki. He excelled at serving lamb and identifying which wine worked well with certain flavours – all in perfect French. The competitors take part in different service disciplines, such as: • mixing a fish tartare for two people in front of guests (in this case the judges) • preparing and filleting a Dover sole for two people

0 1 2 3 4 5 6 7

The tests can also include preparing a salad dressing, serving the perfect Irish coffee and laying a table. For example, an Estonian waiter suggested a white wine from Burgundy with a shellfish starter. After recommending a Beaujolais Nouveau for the main course, the jury told him they wanted a higher quality wine and subsequently opted for a Bordeaux red. All the practical tests had to be done in front of judges acting as guests. Entrants are expected to take orders in a role-play scenario in either French or English. Competitors prepare themselves in a range of different topics demonstrating their catering expertise. The Organisational Committee sends this list to applicants before the competition. During the European students contest week, competitors participate in excursions that give them an opportunity to get to know important catering institutions, businesses and gastronomy in the region. The winner is awarded a challenge cup, which means that it remains in the possession of the prize-winning school for one year until the next competition, when it is handed over to a new European champion.

When was the first competition held? What were George Baptiste jobs? (give two answers) Who took part in the first edition? What food led a Japanese waiter to victory? Which dessert could the competitors be asked to prepare? What role do the judges play during the competition? What do European students do during their championship? Are innovation and progress the main goals of this event?

What is the value of taking part in the Georges Baptiste Cup? Catering is a service industry that helps to shape the qualities of each destination. By building awareness and cultiving the gastronomic attractions of a country, this competition contributes to the preservation of heritage. The Georges Baptiste Cup places emphasis on the traditional approach to service. Food and beverages are prepared according to established classical standards that represent a cornerstone of worldwide catering. Preservation of classic recipes and preparation procedures in the era of inevitable globalisation is an important step towards the protection of traditional dishes and drinks. Preparing, presenting and recommending food and drink requires professional staff with self-assurance and good interpersonal skills. Other virtues necessary for a successful catering business include knowledge, ability, politeness and finesse.

in 1961 a ________________ b ________________ __________________ __________________ __________________ __________________ __________________ __________________

145

9 banqueting and feasts What’s banqueting?

HAVE SOME MORE

Banqueting is organising and overseeing all the phases of an elaborate and formal dinner or event for many people, from start to finish. The word comes from banc, late 15th-century French for ‘small bench’, and probably referred to a space-saving way in which people 1feasted, sitting together on benches. Private banquets became popular in the 1980s for functions such as conventions and conferences, special events, corporate meetings, family celebrations and sporting events. Banqueting can be grouped in two main categories: • inside banqueting, when the banquet is organised in a restaurant structure; • outside banqueting (or catering banqueting), when the banquet is organised at the client’s residence or in a specially selected venue. Inside or outside banqueting can take the form of welcome coffee or drinks, coffee breaks, refreshment and brunch, cocktail parties, lunch or dinner for celebrations or events, gala dinners or themed dinners. Specialist banqueting companies generally organise conference banquets (for meetings and exhibitions etc.), corporate banquets, ceremonial banquets (for weddings, the biggest part of their 2revenue) and private events. Apart from companies specialising in outside banqueting, some mid- to high-end hotels and restaurants offer outside banqueting services.

Banquets have featured in art and literature throughout the ages, as far back as Beowulf, the longest epic old English poem, probably composed towards the end of the 10th century by an unknown poet. Beowulf tells the story of its eponymous hero and his battles against a monster named Grendel, with his revengeful mother and with a dragon guarding a treasure. In the poem Hrothgar, the King of the Danes, hosts a great banquet to honour Beowulf after he defeats the monster Grendel. The banquet is more than just a celebration, it symbolises the rebirth of the community itself.

feasted banchettavano revenue entrate

GET STARTED

1 Read the text and define what a banquet is. READING COMPREHENSION

INVALSI Read the text again and answer these questions in no more than 4 words.

1 Where does the word banquet come from? 2 When did private banquets become popular? 3 What kind of meetings and celebrations are banquets used for?

VOCABULARY

3 Make a mind map with all the different types of banquets. 146

4 What are the two main categories of banqueting? 5 Which type of banquets make most money? 6 Who else organises outside banqueting?

theory / Banqueting and Feasts HOW TO ORGANISE A BANQUET A The budget is crucial to event management. The three main expenditure areas are: venue, catering and entertainment. You should also consider transport for guests to and from the venue, decoration, hospitality, staffing, event management and insurance. Profit-making events spend more money on high-quality food and entertainment. 1 B It is important to have a clear theme in the dress code, the food and the venue itself. Popular themes include: culinary experiences, say a Mediaeval banquet; periods in history, for example the 1920s; times of the year, like Halloween; or a particular theme, like Hollywood. 2 This includes formal wear or ‘black-tie’. C The banquet decor can help enhance the theme or atmosphere, less important in more ornate or striking venues, but transformative for less attractive ones. 3 Dedicate a lot of thought to the style and colour of table linen, centrepieces and tableware. Guests also greatly appreciate small keepsakes or favours to commemorate a special event. Seating plans are important too. It can be fun to sit with people you don’t know, but often people prefer to choose their dining companions. 4 D Venues often offer a catering package and fixed menus, but choices can be limited. Alternatively you can outsource the catering to a specialist company. There should be menu options suitable for special dietary requirements, but get guests to RSVP* their menu choice in advance to minimise waste. Drinks and refreshments can be provided through a free and unlimited bar. 5 Otherwise you can provide free wine with the meal and guests can pay for additional drinks at the bar.

E Service and hospitality staff often come with the venue, but cost can be high and quality varies quite a lot. Alternatively it is necessary to organise your own trained and trusted team of waiting staff, equipped with everything they need for the chosen service. F Guests expect entertainment at a banquet. This can come in many forms according to taste and budget, including: live music, performances from stand-up comedians or magicians, and even short theatrical shows. 6 He or she will inform guests of the different phases of the evening, introduce entertainment, speakers, and give thanks or acknowledgements. G Information about transportation and logistics is important to guests as they need to know where the venue is and how to access it by public or private transport and have details of parking. 7 Better still you can provide a complimentary coach to or from the venue. H Finally do not forget to organise event insurance for all aspects of the banquet: the venue, the staff and the guests. Hopefully it won’t be needed, but it is vital to your and your guests peace of mind!

RSVP is a French acronym for Répondez s’il vous plaît and literally means ‘please reply’. It is used at the end of invitations to request a response.

READING COMPREHENSION

INVALSI Read the article. Some sentences have been removed. Choose the correct sentences (A-H) for each gap (1-7). There is one extra that you should not use.

A At more formal banquets there is often a master of ceremony. B But make sure the venue matches the theme and inform guests of any required dress code. C For this reason tickets should be sold both individually and for entire tables. D However this will not work if the guests do not know about it before the event. E Tables should be carefully laid out as guests spend the majority of their time at a banquet, sitting at a table. F They should also have a list of recommended private hire companies. G This generates income from guests paying to attend such a prestigious event. H This needs to be reflected in the banquet ticket price.

SPEAKING

ALTERNANZA SCUOLA-LAVORO

5 Work in pairs. Discuss a wedding or other type of banquet you have served in. • What was the event? • How many guests were there?

• How many courses were served? • Was the service formal/informal?

• What made it different to other types of service?

147

theory

The banqueting manager The banqueting manager is responsible for each phase of an event, from the moment customers sign a contract to after the last guest has left the event. He or she is also obliged to constantly keep the customer informed as the event unfolds, communicate any organisational changes and 1liaise with the customer and the different working groups (kitchen, logistics, bar, service, etc.).

SKILLS A banqueting manager must be an excellent organiser and should also have particular skills in all the departments involved in the event (logistics, catering and service). In particular, he or she should be able to: • evaluate a venue in terms of how to allocate and manage key areas (kitchen, dining room, bar, cloakrooms, carvery, etc.) • identify what equipment or furniture will be required (tables, chairs, benches, trolleys, glassware, tableware and linen, etc.); • determine the number of staff needed for a specific event • set out times for each stage of the planning and execution (whether to serve a welcome drink; how/when to seat/serve guests; etc.).

TASKS The banqueting manager’s tasks include: helping to choose the menu, the type of function and service, the lighting, the decoration and the guests’ entertainment. On the day of the actual event, the banqueting manager oversees the different phases and resolves any problems that arise in a timely and efficient manner, while concurrently keeping the customer informed of how the event is going and responding to requests and needs. At the end of service, the banqueting manager should make an inventory of all the resources used during the event and ensure they are safely packed away and returned. They should also ensure that the venue is properly cleaned and tidied before leaving.

TOOLS

HAVE SOME MORE A toastmaster is a person responsible for proposing toasts, introducing speakers, and making other formal announcements at a large social event (OED). There are trained and professional toastmasters, such as those affiliated to The Society of London Toastmasters. They perform their roles at variety of functions, including: Royal State Banquets, Government and Diplomatic receptions; corporate lunches and dinners; high profile celebrity charity events; private functions such as society weddings, anniversaries, birthday parties and garden parties.

liaise with tenere i rapporti con

The banqueting manager deals with problems arising during the banquet by using the following tools: • a description of the job (the type of event, the date, the time, the client and the number of guests); • a checklist (of all the equipment and resources required). These are a vital part of event planning, as they will ensure every part of the event is planned in meticulous detail. They should include considerations such as: • overall logistics and timings; • food portion sizes, allergy and alternative dietary options, waste reduction (in terms of both food and packaging); • special equipment and dinnerware; • venue decoration, table sizes, seating plans; • all related health and safety considerations.

GET STARTED

1 Read the text and complete a mind map with the qualities and responsibilities of a banqueting manager. 148

Banqueting and Feasts

READING COMPREHENSION

INVALSI Read the text on page 148 again and choose the correct option (A, B, C or D).

1 What stages of an event is a banqueting manager responsible for? A all stages B before and after the event C the event itself D the planning and execution 2 Who should the banqueting manager liaise with? A the customer B the chef C the service staff D all of these people 3 What skills should a banqueting manager have? A Be a good cook. B Be a natural organiser. C Be a silver service waiter. D none of these

4 The banqueting manager must assess ___ before an event. A air quality B space and equipment C staff performance D the guests 5 How should the banqueting manager deal with problems during the event? A Ask the logistics manager. B He or she shouldn’t. C quickly and efficiently D Talk to the customer. 6 What should the banqueting manager do after service? A Nothing, his or her job is done. B Pay the staff and leave. C Check everything is clean and packed away. D Call a cleaner for the next day.

VOCABULARY

3 Complete these collocations with the verbs in the box. keep – liaise – make – respond – resolve – sign

1 ________________ a contract 2 ________________ somebody informed 3 ________________ with customers

4 ________________ to requests 5 ________________ an inventory 6 ________________ problems

LISTENING

2.11

INVALSI Listen to an interview with a banqueting manager and

match the interviewer’s questions (A-I) to the answers (1-8). There is one extra question that you do not need to use. The first one (0) has been done for you. Questions

Answers

A Why did you decide to become a banqueting manager? B Which is the most important skill you have learnt as a banqueting manager? C What’s the hardest part of your job? D What makes a good banqueting manager? E What kind of manager are you? F What extra challenges are involved in working in a large hotel? G How do you motivate staff? H How do you deal with the pressure of your job? I What is a banqueting manager?

Q1 Q2 Q3 Q4 Q5 Q6 Q7

___ ___ ___ ___ ___ ___ ___

SPEAKING

5 Work in pairs. Discuss the role of a banqueting manager. • Is it an easy/hard job? • What skills do you need? • Where could you work?

• What tasks would you be responsible for? • Would you like this kind of job? Why/Why not?

149

theory

Event management Event management has two phases: the technical part (defining and signing the contracts) and an operational part (the realisation of what is agreed in the contract).

The technical phase 1 ___________________________________________ This will depend on the kind of event (corporate or ceremonial), the number of guests, the time of day and the time of year (indoor or outdoor venue or spaces) and any other style considerations (for example a Medieval banquet or a masked ball) and of course the customer’s available budget. 2 ___________________________________________ Once more this will depend on the typology of the event and the budget per head, but you need to consider various catered phases that might be required in different types of events. Coffee breaks or brunch are typical of corporate or conference catering. Whereas lunch, cocktails and dinner catering are more likely to be part of ceremonial banquets such as wedding, celebrations or other important events. But you can also find this kind of catering in conference and corporate events. After dinner catering is generally reserved for corporate banqueting.

3 ___________________________________________ There are two main options: buffet service or table service. Buffet service works well with large numbers and can be: • sit-down – guests help themselves to food and then sit down at tables; • stand-up – guests wander around with their plates; • display or finger buffet – guests approach different displays of amuse-bouche*, starters, mains, desserts, etc., and then sit down at tables. Table service is generally reserved for no more than 300 guests with limited choices for each course, served to guests by waiting staff. There is a third option which combines the buffet and table service. 4 ___________________________________________ Banqueting events are subject to precise contracts in which the specialist agent agrees to provide certain catering services to the customer in an agreed manner and location in return for a fixed and generally pre-paid fee. Banqueting contracts must include the following information: the time and date of the event; the venue; the number of participants; the cost; precise details of the services and catering provided.

Amuse-bouche (or amuse-gueule) is a small, usually savoury portion of food served before a meal, often at banquets or functions. The expression is French and literally means ‘something to keep your mouth entertained’. The idea emerged at the same time as the nouvelle cuisine movement, emphasising smaller and intensely flavoured courses.

GET STARTED

INVALSI Read the text and match these headings to each paragraph.

Preparing the banqueting contract

CHOOSING THE SERVICE STYLE

Choosing the menu

CHOOSING A SUITABLE VENUE

READING COMPREHENSION

INVALSI Read the text again and answer these questions in no more than 4 words.

1 What choice could the time of day or year determine? 2 What type of event might have coffee breaks or brunch? 3 Which type of catering do you only really find at corporate events?

150

4 What is the limitation of table service? 5 What does a third option of service combine? 6 When is the banqueting event usually paid for?

Banqueting and Feasts

The operational phase The operational phase comprises: 1 preparing the food; 2 transporting the food and all the necessary equipment;

3 preparing the venue; 4 service at the venue.

The venue hall or dining room should be prepared as follows: (1) _________ ____________ ____________

table layout

setting out the places

(2) _________ ____________ ____________

preparing the service equipment

layout of chairs/ seating

(3) _________ ____________ ____________

READING COMPREHENSION

1 Complete the diagram above with these missing elements. A adding supplementary element

B final checks

C laying the tables

LISTENING

2.12 Listen to a banqueting manager talking about table layout and match the names in the box to the pictures.

Then listen again and complete the fact files with the missing information.

boardroom/imperial – comb – E-shaped – fishbone – horseshoe – island – parallel tables – round/royal – sunburst/radial – T-shaped

SINGLE TABLE (1) round/royal

(2) _______________

(4) _______________

Covers: 15-20

Covers: ___________

Guest of honour: no

Guest of honour: __________________

Other: central decorations

(3) _______________

(5) _______________

Covers: ___________

Guest of honour: __________________

(6) ___________

(7) _______________

(9) _______________

Covers: _____________

Covers: ___________

Guest of honour: __________________

(8) _______________

(10) ______________

Covers: ___________

Guest of honour: __________________

MULTIPLE TABLES

Guest of honour: _____________

SPEAKING

MEDIATING CONCEPTS

3 Work in small groups. You are organising a corporate event, with a sit-down, table service banquet for around 100 people with several guests of honour. Discuss the best table layout.

151

9 Flipped classroom

Organising an event A banqueting manager is assisting a customer during the technical phase of the banquet. BM = Banqueting manager; C = Customer BM Bristol Marriott Royal Hotel. You’re through to Zoe, the banqueting manager. C Hello Zoe, I’m organising a charity event and I’m looking for a venue. BM About how many people are you expecting? C About 150 I think. BM And do you have a specific date in mind? C Yes, a Friday or a weekend night in March. BM OK, that’s flexible. Are you interested in a formal dinner or a buffet meal? C A formal dinner, preferably with access to a private bar. BM That’s fine. Can I take a name and contact details from you, please? C I’m Steve, my number is 0117 36123, and my email address is steveburns@gmail.com. BM Let me check our bookings and current offers Steve, and I’ll ring you back. C Thank you. Goodbye.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to ask and give details about an event. BM It’s Zoe here from the Marriott Royal, is that Steve? C Yes, it is. Thank you for getting back to me so quickly. BM No problem… You’re in luck, we have several possible dates in March. And we have some special charity night packages on offer. C Great! BM So you could opt for a 3-course sit-down dinner, followed by coffee and mints, the use of a private bar, printed menus and place cards, as well as a disco and 1raffle for just £27.50 per person. C I see. BM Or you could upgrade to the Royal Charity Package, and add red carpet entry, a welcome drink and half a bottle of wine per person for £36.50 a head. C Can you email me all the details so I can discuss costs with my boss? BM Sure. I’ll do that right away, Steve. raffle lotteria

GET STARTED

2.13 Read and listen to the conversation.

Answer these questions.

1 What’s the name of the banqueting manager? 2 Who is the customer? 3 Is there a specific date for the event?

READING COMPREHENSION

2 Read the conversation again and complete the provisional booking information.

152

Bristol Marriott Royal Hotel Event Booking Form Event Participants Date(s) Type of banquet Additional requests Contact information

____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________

lab / Banqueting and Feasts Establishing and making first contact Asking for and giving details Banqueting manager • What is the purpose of your banquet? / What’s it for? • About how many people/guests are you expecting? • Do you have a specific date in mind? / When do you want to hold the event? • Are you interested in a formal dinner or a buffet meal? • What kind of atmosphere? Are there any colours you prefer? • Can I take a name and contact number from you? / What’s your email address?

Customer • It is for a charity event/an anniversary/a gala dinner that I have organised. • We’re expecting/I’m expecting about … (guests/people) I think. • I’m looking for a venue. / I’m interested in hiring/booking/hosting… • A weekend night sometime in March. / Tuesday, 15th May. / The first week in June. • I’d/We’d like… / I want… / We’d prefer a formal dinner/a buffet with… • My name is … and my number is… / My email address is…

Making offers • You’re in luck, we have several possible dates in March. • You could opt for a … followed by … and the use of … for just £27.50 per person. • You could upgrade to ... and add ... for £36.50 a head.

PHRASEOLOGY

3 Complete these sentences with the missing words. expecting – hosting – interested – looking – offering – organising

1 2 3 4 5 6

I’m _______________ a corporate event for my boss. We’re _______________ for a venue to host a 50th wedding anniversary. I’m _______________ in booking your conference facilities for a weekend. We’re _______________ a fundraising event in June. We’re _______________ around 200 guests. The hotel is _______________ a special banqueting package at the moment for special events.

4 Read the booking enquiry form and answer the banqueting manager’s questions. Occasion Date Guests Catering Entertainment Additional requirements

18th birthday party 26th June about 100 buffet disco private bar

1 2 3 4 5

What type of event is it? How many people are you expecting? When would you like to hold the event? What type of catering are you interested in? Do you need anything else?

LISTENING

2.14 Listen to a banqueting manager taking down details of

a planned event and complete the information.

EVENT BOOKING ENQUIRY FORM Type of event _____________________________________ Venue _____________________________________ Time & Date _____________________________________ Number of participants _____________________________________ Catering _____________________________________ Services _____________________________________

WRITING

ONLINE INTERACTION

6 Write an email to the customer. Confirm the details above and give an estimated cost and some menu ideas. 153

lab SPEAKING

7 Work in pairs. Take turns to role play the following situations. 1

Customer

You want to organise a charity banquet for 100 people sometime in May. Your budget is small, but you would like a meal and some entertainment in a suitable venue. 2

Banqueting manager You have a cheap venue in mind, but it is not available in May. Propose a self-service buffet to reduce costs.

Banqueting manager

Customer You want to organise a corporate Christmas party for your bank’s best clients. You think there will be around 300 guests and you would like a stylish, themed event.

Give your customer some ideas of suitable venues, themes, menus and entertainment options for their corporate event.

Coming to an agreement and signing the contract Banqueting manager • Let me check our bookings and current offers… • Have you had a chance to read through the contract? • If you could just sign and date it here… • Are/Were all the details correct? / Is there anything we need to alter? • Now you just need to pay the agreed deposit by… • Please contact me if… / Let me know if you need any further help. • I’ll ring you back. / I’ll do that right away. / I’ll put that in the diary now.

Customer • Can you email all the details… ? / What about… ? • We’ve decided on… / We’d like to go for the… / My boss would like to… • I was/We were hoping you could offer… • It all looks good to me. • We have a deal. • Thank you for all your help.

PHRASEOLOGY & TRANSLATION

8 Translate these sentences into English. 1 Se può firmare e datare il contratto qui… 2 Può inviarmi tutti i dettagli per posta elettronica? 3 Mi sembra vada tutto bene.

4 Ha avuto tempo di leggere il contratto? 5 Mi faccia sapere se ha bisogno di ulteriore aiuto… 6 Bisogna soltanto pagare l’anticipo entro la fine del mese.

LISTENING

2.15 Steve is confirming the details of the event contract with Zoe, the hotel banqueting manager at Bristol Marriott Royal Hotel (see p. 152). Listen to the first part of the conversation and complete the banqueting contract summary.

Package

____________________________

Menu agreed Extras

yes

____________________________

2.16 Now put the second part of the conversation in the correct order. Then listen and check.

1 Manager Hello Steve. I’m so glad you and your

boss liked the menu. Manager Fantastic. If you could just sign and date it here… Manager And please contact me if there’s anything else you want to discuss. Manager Have you had a chance to read through the event contract? Manager Great. Now you just need to pay the agreed deposit by 21st December.

154

BANQUETING CONTRACT SUMMARY Event date ____________________________

Manager And were all the details correct, or is there anything we need to alter? Customer Customer Customer Customer Customer Customer

Yes, of course. There you are. No, it all looks good to me. Thank you for all your help. Yes, we loved it! Yes, we have.

Banqueting and Feasts

SPEAKING

11 Work in pairs. Read the list of options and take turns to role play the conversation between a customer planning a wedding reception and a banqueting manager. Decide what to include in the final contract. When you play the banqueting manager, remember to make notes of the customer’s requests.

3 A gourmet plated or buffet meal with a variety of options to choose from Exclusive use of event spaces, including private bar and gardens Complete set up and dismantling of tables, chairs and full table settings Complimentary cake cutting service Free Champagne toast Free dance floor with optional deejay Free deluxe guest room for wedding night Discounted guest room rates for wedding guests Professional banquet staff serving guests Complimentary menu tasting for weddings of 75 guests or more

Manager Customer Manager Customer

So have you had a chance to look at all our options? Yes, we have. Let’s start with the type of meal you want. I’d prefer a gourmet plated meal.

12 Work in the same pairs. Role play the signing of the contract. Banqueting manager

Customer

Check your customers are happy with all the planning details of the wedding reception and get them to sign the contract and agree to pay a deposit. Manager Customer Manager Customer

Change at least two aspects of the contract before signing and agreeing to the deposit.

So you’ve decided on a plated meal with a vegetarian option… No, we’ve decided on a buffet menu instead. That’s not a problem. So a buffet menu served by banqueting staff. Actually we’d prefer it to be self-service.

COMPITO DI REALTÀ – Organising an event MEDIATING CONCEPTS Work in small groups. You are organising a themed charity event to raise money for the homeless in your town or city. Plan and present your event to the rest of the class and vote for the best one. In your planning you should consider the following information: • the theme/decor • the menu: food and drinks • the type of service

• the number of guests • the choice of venue • the entertainment

• additional elements • the ticket price

155

revise vocabulary

1 Write a list of different types of banqueting event. 2 Complete the banqueting manager’s job description with the missing words. 1 2 3 4 5 6

Draw up contracts and get customers to ____________ them. ____________ customers informed throughout the event. ____________ with customers at all times. ____________ to customers’ requests. ____________ any problems that arise. ____________ an inventory of all equipment and resources used.

3 Match these different forms of banqueting service to their definition. 1 2 3 4

sit-down stand-up finger buffet table service

a b c d

guests are seated and staff serve them at their tables guests approach different displays and choose food then sit down guests wander around with their plates guests help themselves to food and take a seat

4 Match these words to create new expressions. size – ware – reduction – decoration – service – plan

1 dinner __________ 2 seating __________

3 buffet __________ 4 portion __________

5 waste __________ 6 table __________

5 Put these parts of the operational phases of service into the correct order. • preparing the

• setting out the places • laying out chairs/seating • laying the tables

service equipment • final checks

• table layout • adding supplementary elements

6 Which type of table layout would you choose for each of the following situations? 1 2 3 4 5

15-20 covers and no guest of honour 50-100 with guests of honour at the centre of the horizontal table 40 covers with guests of honour 150-200 covers and guests of honour lots of guests, guests of honour and space needed for dancing

__________________ __________________ __________________ __________________ __________________

7 Now match the types of table layout you wrote in exercise 6 to the correct picture.

A ___________________

B ___________________

D ___________________

156

C __________________

E ___________________

invalsi training LISTENING B2 – MULTIPLE MATCHING

2.17 Listen to Mr McGrady talking about state banquets at Windsor Castle and match the beginnings

of the sentences (1-7) with the sentence endings (A-J). There are two sentence endings that you should not use. The first one (0) has been done for you. You will hear the recording twice. 0 1 2 3 4 5 6 7

H ____ ____ ____ ____ ____ ____ ____

There are two main structures The Queen The most important guest Chefs The quality standard of each plate The ‘rule of thumb’ Cutlery Ice cream

A is used to eat fruit. B must be exactly the same. C marks the distance from the table to the chairs. D is loved by the Queen. E is only British. F chooses what to eat. G sits next to the Queen. H that manage service. I have a special work area close to the hall. J measures the distance between cutlery and the table edge.

LISTENING B2 – MULTIPLE MATCHING

2.18 Listen to a journalist describing seven new trends in wedding catering. Match the headings (0-7) to the

descriptions (A-G). There is one extra heading that you should not use. The first one (0) has been done for you. You will hear the recording twice. Headings 0 1 2 3

Late-Night Party Food Brunch Weddings Fresh & Sustainable Bite-Sized Food

4 5 6 7

Multiculturalism on a Plate Festivals & Shows Less Formal Service Comfort Food

Description A 0 B ____ C ____ D ____

E ____ F ____ G ____

157

10 at the bar

Types of bar A bar* is a place where you go to buy and drink alcoholic or soft beverages. There are many different kinds of bars.

The term ‘bar’ apparently comes from the abbreviation of ‘barrier’. During the first colonisation of South America, in fact, the corner where they sold alcoholic drinks inside inns and taverns was separated by a bar or barrier. Therefore ‘bar’ is used to indicate both the place where spirits are served and the club itself.

1 A pub (public house) is a building in Britain or Ireland where you can buy alcoholic and non-alcoholic drinks, which specialises in beer and often serves food too. Pubs are more informal than other types of bars. Sometimes they have pool rooms or jukeboxes, or host special nights for quizzes or live gigs. They are often open in the day and are always open at night.

2 A cocktail bar specialises in cocktails, drinks which combine different spirits and fruit juices or cream. These bars are usually open at the same times as pubs, but are more sophisticated and expensive, and often have a cheap happy hour at about the time people finish work in the evening.

4 A lounge bar, also called a saloon bar, is a public room in a hotel or restaurant where you can buy alcoholic drinks. It is generally more luxurious than other bars and drinks are usually more expensive. Lounge bars tend to stay open later than pubs, but not as late as nightclubs.

5 Wine bars specialise in selling different types of wine, although you can often order a meal at the same time. They are usually more sophisticated and more expensive than pubs and they are always open at night and sometimes during the day.

HAVE SOME MORE Before the New Licensing Act which came into force on 24th November 2005, it was illegal to sell alcohol after 11 o’clock in the evening in UK pubs. At 10.50 p.m. 1landlords across the country would ring a bell calling for last orders and customers would rush to the bar to buy their final drinks of the evening. Now in theory you can buy and drink alcohol 24 hours a day. Has this increased British 2binge drinking? Apparently not. Britains are drinking 19% less alcohol now than ten years ago, with 21% of adults and 40% of young adults actually 3teetotal.

158

3 A coffee bar, on the other hand, is a small restaurant that serves coffees and other non-alcoholic drinks and light refreshments such as sandwiches and cakes. They are usually only open during the day. The atmosphere is friendly and they are not very expensive. 6 A snack bar is a kind of informal, inexpensive restaurant where you can buy non-alcoholic drinks and eat small meals such as sandwiches or snacks. They are usually only open during the daytime. 7 There are also nightclubs, where you go to dance, drink alcohol and watch entertainment like live music, so the atmosphere is exciting. Drinks are usually very expensive, but the bar stays open until much later than in pubs or wine bars. landlords proprietari dei pub binge drinking abuso di alcol 3 teetotal astemi 1

theory / At the Bar GET STARTED

1 Read the texts on page 158 and list all the types of bar which have the same name in your language. Then translate the ones with different names.

READING COMPREHENSION

MEDIATING TEXTS

2 Read the texts again and complete this table. Put a ✔ for Yes, a ✘ for No and a DS for Doesn’t say. Type of bar

Alcohol

Food

Night

Day

Expensive

1 pub

✔

Atmosphere informal

Speciality beer

Other characteristics pool rooms, ...

2 cocktail 3 coffee 4 lounge 5 wine 6 snack 7 nightclub

VOCABULARY

3 Find words and expressions that correspond to these definitions in the texts. 1 2 3 4 5 6 7 8

a place where people play a game in which you hit balls into holes at the edge of a table a machine that plays music when you put money into it a competition in which you answer questions a strong alcoholic drink such as whisky or brandy a short period of time when drinks in a bar cost less than usual, usually in early evening things to eat or drink a place open at night until early morning with a bar, disco and deejay music or other public performances which you see as they happen

________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________

LISTENING

2.19 You will hear people talking in different situations. Choose the best answer for each question (A, B or C).

1 You hear a conversation between a bartender and a customer. What cocktail does the customer choose? A Pina Colada B Long Island Iced Tea C Martini

4 You hear a person handing out leaflets about a new venue. What kind is it? A a new cocktail bar B a new nightclub C a new snack bar

2 You hear a conversation between a bar manager and a customer. What is the problem? A The customer has waited a long time to be served. B The customer hasn’t got any money. C The customer hasn’t got valid identification.

5 You hear a person talking on the radio. What is her job? A She is a barista. B She is a bar manager. C She is a bartender.

3 You hear a conversation between two friends. Where are they planning to go for a drink? A a coffee bar B a pub C a wine bar

6 You hear two people on the way to the pub. Why are they going there? A To hear live music. B To meet friends. C To try a new craft beer.

SPEAKING

5 Work in pairs. Discuss the different types of bar in the texts. Which do you prefer and why? 159

theory

Bar, café and pub staff In the UK, bar, café and pub staff are fairly distinct in terms of skills and duties. Here is a guide to the different roles. A LANDLORD, PUBLICAN OR LICENSEE Positions: managing pubs, clubs and bars. Responsibilities: • organising deliveries; • marketing; • managing stock; • closing at the time specified on • overseeing customer service; the premises licence and being • recruiting, training and supervising staff; responsible for health and • handling accounts and wages; hygiene. • liaising with breweries, suppliers and customers; Entry requirements: experience of customer service and bar work and trainee management courses in business, marketing, hotel and catering or hospitality management. B BARISTA Positions: in cafés, coffee shop chains, restaurants and hotels. Responsibilities: • making and serving different types • cleaning and tidying work areas of coffee and hot drinks; and equipment; • taking orders and payments; • creating displays. • serving light meals or snacks; Entry requirements: diploma or 1apprenticeship or experience of customer service or catering. C CELLAR TECHNICIAN Positions: installing and maintaining drinks systems in pubs, bars, hotels or restaurants. Responsibilities: • making sure that drinks are stored safely • training bar staff to use and correctly; new equipment; • checking equipment and finding • promoting new products. and fixing problems; Entry requirements: experience of bars; technical competence; diploma in engineering technology.

GET STARTED

apprenticeship apprendistato

1 Read the texts on pages 160-161. Where could you do the following jobs? A landlord B barista C cellar technician

______________________________ ______________________________ ______________________________

D bartender/mixologist ______________________________ E counter service assistant ______________________________

READING COMPREHENSION

2 Read the texts again and decide which person (A-E): 1 2 3 4 5 6

160

advises customers buying food and drink. creates displays. creates new recipes. handles accounts and wages. is responsible for staff recruitment. is technically competent.

____ ____ ____ ____ ____ ____

7 knows about coffee. 8 safely handles raw and cooked food. 9 stocks the bar with glasses, garnishes, mixers and ice. 10 trains staff to use new equipment.

____ ____ ____ ____

At the Bar

In recent years, the term ‘mixologist’ D BARTENDER/MIXOLOGIST* has become a new and regular part Positions: serving alcoholic and non-alcoholic beverages of bar vocabulary. A mixologist is to restaurant and bar customers. skilled at creating and mixing cocktails Responsibilities: and other drinks and tends to study • advising customers and serving them beer and wine; at a more specialised level. Whereas, • making classic cocktails or creating new recipes; a bartender has a wide range of • ensuring the smooth and efficient running of the bar; skills, which enable him/her to serve • stocking the bar with glasses, garnishes, mixers and ice; customers quickly and efficiently at • processing cash and card payments; a bar. They may also have cocktail• keeping the bar clean and tidy; making skills, but not exclusively. • setting up before opening and always clearing after closing. Entry requirements: mixology training; a diploma or apprenticeship in catering.

E COUNTER SERVICE ASSISTANT Positions: serving customers in cafés, fast-food outlets, self-service restaurants, delis and canteens. Responsibilities: • greeting and serving customers; • keeping eating and serving areas clean • serving food and drinks; and tidy; • giving advice about food content • taking cash and card payments and menu choices; and giving correct change and receipts • handling raw and cooked food safely; from the cash register. Entry requirements: experience in hospitality, catering or customer service and an apprenticeship.

VOCABULARY

Career paths: The bartender, p.200

3 Complete these collocations with verbs from the texts. 1 __________ accounts/wages/food 2 __________ with breweries/suppliers/customers 3 __________ drinks/food/customers

4 __________ orders/payments 5 __________ work areas/equipment 6 __________ displays/recipes

WRITING

4 Complete this description with words from the texts, starting from those in capital letters. Mixologist vs Bartender What’s the difference between a mixologist and a (1) __________? A mixologist designs cocktails, and as the name suggests, (2) __________ drinks. The mixologist prepares any house-made syrups, or other ingredients that a bartender will need for (3) __________. So in a way is responsible for customer service before they enter the bar as he or she does most of the (4) ________ behind the scenes. A bartender, on the other hand, is completely focused on (5) _________, making them feel (6) __________, entertained and assisted. The bartender prepares drinks for customers, (7) __________ the recipes and ingredients prepared by the mixologist and might ask their (8) __________ about specialist products or drinks from the menu.

SPEAKING

BAR MIX SERVING WORKING CUSTOM WELCOMING USE ADVISING

MEDIATING COMMUNICATION

5 Work in pairs. Compare these roles with ones in your country. Answer these questions to help you. • Are they the same in your country? • Where else is it possible to have these positions?

• What other roles are there in bars, cafés and pubs? • What are the entry requirements?

161

theory

Bar equipment and display The set-up of a bar depends on the size of the venue it is in, but in general there is the front bar with the bar top and the bartenderâ&#x20AC;&#x2122;s work surface, the under bar and the back bar.

HAVE SOME MORE The Restaurant & Bar Design Awards, running since 2009, gives recognition to outstanding designs of places to eat and drink. 2018 winners included:

1 _______________________________ This is the part facing the customers and it generally has beer, lager or cider taps, with drip trays under them to catch the waste. There are also generally soda guns with the most common mixers in them: coke, lemonade and soda. And of course the bar top itself where bartenders serve customers their drinks. 2 _______________________________ This has fridges to chill bottled beers, wines and mixers, as well as shelves on which spirits, liqueurs and spirit optics are kept. Spirit optics are used to precisely measure out the most commonly ordered spirits (such as gin, vodka, rum, whisky, tequila and bourbon) and speed up the bartenderâ&#x20AC;&#x2122;s work. 3 _______________________________ This is not really visible to the public, but it should have a hand sink for rinsing glasses or fruit for 1garnishes; cutting boards to prepare garnishes; and garnish trays to store them in. There is often an ice machine, usually out of sight, and the crushed and cubed ice it produces is also stored in bins. On the floor there should be non-slip rubber mats to prevent staff from slipping.

Rosina in Las Vegas (Best Overall Bar)

No. 29 Power Station West in London (Best UK Bar)

4 _______________________________ Tills or POS systems can be placed at the front bar, so the bartender faces the customers, or at the back bar. And of course there are usually light, air-conditioning, heat and music controls, conveniently placed for the bar staff to operate. 5 _______________________________ This has stools, chairs and tables for customers to sit on and enjoy food and drink. There may also be decorative mirrors or other elements within and around the bar display to reflect the barâ&#x20AC;&#x2122;s personality and to make customers feel at home.

162

VyTA Enoteca Regionale del Lazio in Rome, Italy (Best European Bar). garnishes guarnizioni, decorazioni

At the Bar

GET STARTED

INVALSI Read the text on page 162 and match the titles to each paragraph. There are two extra you don’t need

to use.

THE SEATING AREA

The DJ area

The front bar

The upper bar

THE BACK BAR

The payment area

THE UNDER BAR

VOCABULARY

2 Match the words in bold from the text to these pictures.

1 _____________________

2 _____________________

3 _____________________

4 _____________________

5 _____________________

6 _____________________

7 _____________________

8 _____________________

READING COMPREHENSION

INVALSI Read the text on page 162 again and answer these questions in no more than 4 words.

1 2 3 4

What do you serve from taps? Where would you get common mixers from? What would you use to measure gin, vodka or rum? What would you rinse in a hand sink?

5 6 7 8

Where is ice often stored? What are the two positions for POS or tills? What can you control from the payment area? What can the seating area reflect?

LISTENING

2.20 INVALSI Listen and answer these questions in no more than 4 words.

1 What does the bartender like about the new bar set-up? 2 What kind of atmosphere are they trying to create? 3 What doesn’t the bartender like?

SPEAKING

4 Which fridges do they need more of? 5 Where are the garnish bins going to be placed? 6 What else does the bartender suggest they need?

ALTERNANZA SCUOLA-LAVORO

5 Work in pairs. Discuss a bar where you have worked. Answer these questions to help you. • What was it like (size, shape, equipment)? • Was it easy to work in? • What aspects made it harder when the bar was busy?

• What kind of character and atmosphere did the bar have? • What would you change about it and why?

163

theory

Bar glassware and equipment

Flipped classroom

Glasses Glasses are fundamental and have both a functional and aesthetic value. They not only hold beverages, but they also contribute to the characteristics of the liquid they hold as their shape and form enhances it. For example, a smaller surface at the edges causes a fizzy drink like Champagne to 1bubble longer. Whereas a wider opening favours the intensification of 2scent notes and flavours. Thus when selecting the right glass, the bartender should evaluate: 1 the volume of the drink 2 the quantity of liquid 3 the presence of ice

Before the lesson, go to the and learn about bar glassware and equipment. Sparkling wines such as Spumante are typically served in longer, thinner flutes, enhancing aroma and encouraging bubbles.

Essential bar glassware should include the following: The classic shaped cocktail glasses have solid stems so you do not warm the drink when you are holding it.

Collins glasses, a narrower and taller version than highball glasses, are used to serve mixed drinks, especially Tom Collins and John Collins cocktails.

Highball glasses are used for soft drinks or long cocktails.

Coupes, or shallow glasses with a long stem, are traditionally used for Champagne, as they give a fuller body and flavour and fewer bubbles.

Wine glasses or goblets are used for red and white wine and come in various shapes and sizes.

Another common cocktail glass is a hurricane glass. It has a long stem and is 3waisted at the middle.

An old-fashioned glass, which is short with a thick bottom, is used for serving spirits such as whisky.

Beer glasses are generally measured in pint and half pint glasses and come in many different forms. These include: British dimpled tankards, conical and Nonic pint glasses, Pilsner glasses and of course a Guinness glass. Each one is better suited for a different typology and temperature of beer.

A copita, a type of sherry glass, has a narrow opening that enhances flavour.

A brandy balloon, sometimes called a snifter, is a shortstemmed glass with a wide bottom and a narrower top. It is mostly used to serve aged brown spirits such as bourbon, brandy and whisky.

164

A liqueur glass has a delicate stem and a small bowl, as you generally drink small quantities.

The smallest glass of all, a shot glass, is for strong spirits such as tequila. bubble fare le bollicine scent profumate 3 waisted at the middle stretto al centro 1

At the Bar

GET STARTED

1 What should you consider when you are choosing glassware for different drinks? Read the texts on page 164 and check your answers.

READING COMPREHENSION

2 Read the texts again. Which glasses should you use for the following drinks? 1 brandy 2 Champagne 3 sherry

SPEAKING

4 Spumante 5 tequila 6 whisky

________________ ________________ ________________

MEDIATING CONCEPTS

3 Work in pairs. Test each other on the different glasses you need for each drink. A What would you serve a Pilsner lager in?

B I would serve it in a Pilsner glass obviously!

Bar equipment VOCABULARY

2.21 Match the words to the pictures. Then listen and check.

1 2 3 4 5 6 7 8 9

• waiter’s friend • A cocktail stick • cocktail umbrella • cork • ice bucket • jiggers • serviette • straw • swizzle stick

LISTENING

2.22 Listen and match the bar equipment items to their definition.

1 waiter’s friend a 2 ice bucket b 3 paring knife c 4 cocktail shaker d 5 pitcher e 6 electric blender f 7 jiggers g 8 bar spoon 9 stirrers and swizzle sticks h i

for slicing lemons and other fruit to garnish drinks for stirring drinks to make creamy cocktails like Pina Coladas to measure out liqueurs or spirits to mix and pour cocktails to keep white wine and Champagne chilled to open bottled beers and soft drinks and remove the foil and corks from bottles of wine to put into customers’ drinks to stir cocktails such as Martinis or Manhattans

COMPITO DI REALTÀ – Opening a new bar MEDIATING CONCEPTS Work in small groups. You are going to open a new bar and you need funding for it. Prepare a ‘Dragon’s Den’ style presentation of your idea. When you have heard all the ideas you can vote for your favourite. Consider: • the type of bar • the bar layout

• the equipment • the display

• the glassware • the tools

• the staff required • the theme and style

165

10 Flipped classroom

Welcoming customers at the bar A bartender is chatting to customers at the bar and taking their orders. Bartender Good evening, madam. What can I get you? Customer 1 I’d like to see your wine menu, please. Bartender Certainly, here it is. Let me know if you need any help or advice. Customer 1 Thank you. I will. Bartender Hello Mr Branson. How are you this evening, sir? Customer 2 Very well, thank you. How are things with you, Dan? Bartender All good! Shall I get you your usual? Customer 2 No, I fancy trying one of your new ales for a change. What do you recommend? Bartender Would you prefer a golden or a pale ale? Customer 1 Excuse me, can I order, please? Bartender I’ll be with you in just a minute, madam. Customer 2 Serve this lady first. I can wait. Bartender If you’re sure, Mr Branson, thank you. What can I get you, madam? Customer 1 I’d like a bottle of Australian Merlot, please, with two glasses. Bartender If you’d like to take a seat, I’ll bring it over to you.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to greet customers. Customer 1 That’s very kind of you. I’ll be over there by the window. Bartender Can I get you anything else apart from the wine, madam? Customer 1 No, that’s all for now, thanks. Bartender While I get the wine for the lady, why don’t you try our two best-selling ales? Customer 2 Yes, please!

WAITER’S TIP How to welcome customers • Look professional and busy at all times, don’t stand around or play with your phone. • Smile and greet people with genuine warmth when they walk up to the bar. • Read body language and differentiate between real customers and those just chatting. • Apologise to customers waiting, but give everyone your full attention and double-check orders. • Learn the names, tastes and habits of regular customers, so service feels more personalised. • Offer advice and suggestions about drinks if required and samples of new products.

READING COMPREHENSION

2.23 Read and listen to the conversation. Decide if these sentences are T (true) or F (false). Then correct the false ones. T F 1 Customer 1 wants to see the cocktail menu. • • 2 The bartender knows Customer 2. • • 3 Customer 2 wants his usual. • • 4 The bartender serves Customer 1 before Customer 2. • • 5 Customer 1 takes her drinks to her table. • • 6 The bartender offers Customer 2 a sample of two ales. • •

166

lab / At the Bar PHRASEOLOGY

2 Add more expressions to each category from the conversation on page 166. Greetings

Requests

Offers

Good evening, madam.

I’d like to see your wine menu, please.

What can I get you?

Thanks Thank you. I will.

Greeting and serving customers Greetings and chit-chat Bartender • Hi, how’s it going? / Hello there… / Good evening, madam. • Is this your first visit/time here? / I don’t think I’ve seen you before. / I haven’t seen you (in here) before…

Customer • (Everything’s) Great thanks, and you? • It’s a bit quiet in here tonight. / It’s still early. • It’s my first visit.

Making and accepting offers Bartender • Why don’t you take a seat? / Here’s the bar menu (for you to look at). • Would you like to look at the menu while you wait/you’re waiting? / Why don’t you taste/try all three while I serve this other customer? • What can I get you? / What would you like? • I’ll bring your usual over to you. • Let me know when you’re ready to order. / Let me know if you need any help at all.

• Coming (right) up… / I’ll just finish serving this gentleman/customer and I’ll be (right) with you. Customer • I’m next. • I think I’ve decided. / I’ll have the Fuller’s, please. / I’m going for the Rioja. • I wonder if… / Can I have a…, please? / Would it be possible to…? • I fancy trying... (for a change).

3 Write N for new customers or R for regular customers next to these sentences. 1 Hi Jess, how are you? ____ 2 Nice to see you again, sir. ____ 3 Hello, I’m Tamara. Welcome to the Blue Moon café! ____

4 Good evening. Is this your first visit? 5 Good afternoon, how are you, madam? 6 I’m your barman Tom. Nice to meet you!

____ ____ ____

4 Match the two parts of the conversations. 1 2 3 4 5

What can I get you? You’re next, when I’ve served this customer. Have you decided what you want? Why don’t you look at the menu while you’re waiting? Hello there, I’ll be with you in a minute.

a b c d e

Good idea! I’ll have two pints of lager, please. No problem. I haven’t decided what I want yet! Thank you. I’ve been waiting quite a long time. Yes, I think so.

SPEAKING

5 Work in groups of three. Take turns to role play the bartender and the customers in the following situation. Bartender

Customer 1

Saluta il primo cliente chiamandolo per nome e chiedi se vuole il solito.

Rispondi che vorresti provare un mocktail per cambiare.

Chiedi se vuole provare un Mango lassi.

Rispondi di sì.

Saluta il secondo cliente, dicendogli che lo servirai fra un momento. Chiedi se vuole dare un’occhiata al menu mentre aspetta.

Ringrazia e rispondi di sì.

Porgi la bevanda al primo cliente. Chiedi al secondo cliente se è pronto per ordinare.

Rispondi di sì e che sceglierai un vino bianco.

Customer 2

167

lab

Serving customers at the bar

Flipped classroom

A bartender is giving advice and making suggestions to customers at the bar. Bartender Hi! What can I get you all? Customer 1 I fancy something really refreshing. What would you recommend? Bartender Maybe a Mojito mocktail or a long drink like a Tom Collins. Customer 1 What are they? Bartender A Mojito mocktail is a non-alcoholic Mojito cocktail with mint and lime and soda. Customer 1 And a Tom Collins? Bartender Is three parts gin, two parts freshly squeezed lemon juice, one part sugar syrup and four parts carbonated water. It’s delicious! I think you’ll like it. Customer 1 I’ll go for the Mojito mocktail, please. Bartender So that’s one Mojito mocktail. And what about you, sir? Customer 2 I’d like a glass of white wine, please. Have you got something quite dry? Bartender How about trying a Muscadet? Customer 2 What’s it like? Bartender It’s unusually light for a dry white and it has an almost salty taste. Try it! Customer 2 Mmm! That tastes really nice! I’ll have a large glass, please. Bartender Anything else? Customer 2 Yes, we’d like a Bloody Mary. Bartender Shall I season it or would you rather do it? Customer 2 I’m not sure... It’s for my friend. Bartender Not to worry, I’ll let them serve themselves. Customer 1 That would be best. And could we have two lagers, please? Bartender Do you want bottled or draught lager? Customer 1 I’ll have two pints of Beck’s. One with a dash of lemonade, please. I think that’s it. Bartender So that’s a Mojito mocktail, a large Muscadet, a Bloody Mary, two pints of Beck’s, one with a dash of lemonade… Customer 2 Yes, that’s everything. Can I pay by card? Bartender Sure! That’s 25 pounds and 45 pence. Here’s the machine.

Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to make suggestions and describe drinks.

WAITER’S TIP How to serve customers at the bar • Make suggestions and recommendations to customers about what to drink, when and how and give simple descriptions. • Follow the five taste rule: bitter, like you have in grapefruit or dark chocolate; sour, like you have in lemons or vinegar; sweet, like you have in sugar or honey; salty, from salt; savoury or umami*, from fermented foods. • Give a personal opinion, but say it is that because you want to equip your customer to decide for themselves.

The word umami comes from Japanese and means pleasant, savoury taste. It is used to describe one of the five basic tastes we find in food and drink. Umami is a savoury or meaty flavour, which is released from free-form glutamates during the processes of fermentation, aging, curing and ripening.

GET STARTED

2.24 Read and listen to the conversation.

How many drinks do they order? How much does it cost?

READING COMPREHENSION

2 Complete the bartender’s order with the missing information.

✔ ✔ ✔

168

Mojito ______________ 1 ______________ of Muscadet 1 ______________ (not seasoned) 2 _____________ of Beck’s (one with a ____________)

✔ 1

At the Bar

Making suggestions and describing drinks Asking for and making suggestions

Describing drinks

Customer • What can/would you recommend? / What have you got? / What do you suggest? • What’s a… ? / Have you got something quite dry? / What’s it like? • It sounds good. / Mmm, that’s delicious/tasty. Bartender • Would you prefer dry, medium or sweet? / Do you want bottled or draught lager? • Shall I season it or would you rather do it? • Maybe/Perhaps a… or a… / What/How about a… ? / How do you fancy a… ? • You should try… / Why don’t you try… ? / Taste/Have… / Try it! • It’s considered the perfect accompaniment for… / ... is the wine for you. • It’s three parts … two parts… / It’s quite dry/sweet/refreshing. / It’s nice. / I think you’ll like it. • Give it a good stir before you drink it. / You can mix it to your own taste. • I’ve added some… / There’s more … if you need it. / And here are a few nibbles…

coffee wine water cocktails drinks beers spirits

black, white, decaffeinated, sweet, frothy, liqueur, mellow, strong, earthy sweet, dry, full-bodied, mellow, light, floral, aromatic, sparkling, red, white, rosé mineral, still, sparkling, lightly effervescent, refreshing, chilled creamy, fruity, short, long, strong, iced, alcohol-free long, soft, refreshing, mixed, iced bottled, draught, hoppy, bitter, dark, light, malty, mellow sweet, sour, bitter, savoury, sharp, peaty, smokey, oaky, soft, full-bodied, light, dark

VOCABULARY & PHRASEOLOGY

3 Find the English equivalents to these words in the table above. 1 luppolato 2 effervescente 3 amaro

__________ __________ __________

4 aspro 5 rinfrescante 6 saporito

__________ __________ __________

7 maltato 8 torbato 9 affumicato

__________ __________ __________

4 Read the functions box above. What would you say in the following situations? 1 to suggest a cocktail to someone 2 to ask for a suggestion 3 to ask the bartender about the taste of something

4 to ask the customer about the type of lager they want 5 to tell the customer what to do with their drink 6 to predict a customer’s reaction

LISTENING

2.25 Listen and complete. Then underline the expressions used to ask for and make suggestions.

1 Customer Could you recommend a softer style of cognac, please? Bartender You could try a Pierre Ferrand 1840, which is (1) _________ but not too oaky. Customer What difference does that make? Bartender If the brandy is less oaky, it tastes (2) _________. Customer Oh, I see. Bartender But why don’t you try a Germain Robin, which is (3) _________ but soft? Customer That sounds like a good compromise.

2 Bartender Can I help you? Customer I’d like a soft drink, please, but I want something interesting. Bartender Would you like me to make you an (4) _________ cocktail? Customer Yes, that would be nice, but I don’t want anything creamy. Bartender What are your (5) _________? Customer I like summer fruits like strawberries and raspberries. Bartender How about a Summer Berry Daiquiri? Customer What’s that? Bartender It’s a short, iced cocktail with blended fruit, topped with lime and lemon juice so it’s (6) _________ at the same time. Customer That sounds delicious!

SPEAKING

6 Work in pairs. Take turns to role play the customer and the bartender asking for and making suggestions. Use the conversations in exercise 5 and the functions box above to help you.

169

lab

Handling complaints at the bar The bar is busy and a bartender is dealing with customer complaints. Customer 1 Excuse me, can we have some service down here, please? Bartender I’ll be with you in a minute, sir, when I’ve finished serving this customer. Customer 2 I think you’ll find I’m next in the queue! Customer 1 No, I was here long before you were! Bartender I think this gentleman was actually here first, madam. Customer 2 Great, I’m never going to be served! Bartender You’ll all get served in turn if you can just be a little bit patient. Customer 1 We’ve all been waiting far too long! Customer 2 Yes, shouldn’t there be some more bar staff on when it’s this busy? Bartender I’m really sorry, madam. I’ll serve you as soon as I can. Yes, sir? Customer 1 About time too! I’ll have a white wine spritzer and a pint of Weiss beer, please. Bartender I’m afraid the Weiss beer is off at the moment, sir! Customer 1 Can’t you go and change the barrel? Bartender I would do, but as you can see we’re a little short-staffed at the moment. Customer 1 So what am I supposed to do? Bartender Well you could wait until it’s quieter, or there’s a lovely German Pilsner you could try instead, sir. Customer 1 Oh, go on then! Bartender Once again, I apologise for the wait and any inconvenience caused. Customer 1 I suppose it’s not your fault. You’re going as fast as you can.

Flipped classroom Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to complain and apologise.

WAITER’S TIP How to deal with customer’s complaints • Listen carefully to a customer’s complaint, without interrupting or stopping them. • Ask questions and repeat the information to show that you have listened and understand the problem. • Put yourself in their shoes, don’t be defensive, it is nothing personal. • Apologise to the customer without blaming anybody or anything. • Find out how the customer wants you to resolve the problem. • Solve the problem or find someone who can solve it as quickly as possible!

GET STARTED

2.26 Read and listen to the conversation. What is each person’s problem?

READING COMPREHENSION

2 Read the conversation again. Who says the following? Write B (the Bartender), C1 (Customer 1 – the man) or C2 (Customer 2 – the woman). 1 2 3

170

If you can just be a little bit patient. I’m next in the queue! Shouldn’t there be some more bar staff on when it’s this busy?

___ ___ ___

4 5 6

There’s a lovely German Pilsner you could try instead. We’ve all been waiting far too long! You’re going as fast as you can.

___ ___ ___

At the Bar

Complaining and apologising Trying to attract attention and responding

Apologising and accepting apologies

Customer • Excuse me, can we have some service down here, please? / Could you take our order, please? • (I think) You’ll find I’m next in the queue! / I was here long before! • Great, that means I’m never going to be served! / We’ve all been waiting far too long already! / Shouldn’t there be some more bar staff on when it’s this busy? / That’s what you said five minutes ago! • As long as it doesn’t take too much time. / I should hope so! Bartender • (I think) This gentleman/lady was actually here first. • You’ll all get served in turn. • If you can just be a little bit patient, I’ll be with you as soon as I can. • I could/would do, but as you can see we’re a little short-staffed. • You could wait until it’s quieter, or you could try … instead. • I promise I’ll take your order just as soon as I can! / I assure you I’ll be really quick. / You have my word! / I’m all yours!

Customer • This is the wrong drink! / I didn’t order this! • The bill is wrong! / You’ve made a mistake! / That can’t be right! • The beer/wine is warm/flat/off! / This tastes funny/odd! • This cocktail/drink is too strong/weak/tasteless. • The crisps/nuts are stale. Bartender • My mistake, I’ll change them/it right away. • I’m really sorry. / I do apologise, sir. / Please accept my sincere apologies. / Thank you for your understanding! / I really can’t apologise enough. / I beg your pardon, sir/madam. • Once again/more, I apologise for the wait and any inconvenience caused. • I’m afraid the … is off at the moment. • Really? What’s wrong with it? / What does it taste like? • Would you like some (more) ice/soda/water/coke?

PHRASEOLOGY

3 Read the functions boxes above. What would you say to do the following things? Then look online for other expressions and add them to the list.

1 to attract attention 2 to complain about an incorrect order 3 to acknowledge a complaint

4 to say there is a problem with a drink 5 to apologise for an error 6 to offer to resolve the problem

4 You are a bartender. Respond to the customer’s complaints in a suitable manner using the prompts in brackets. 1 C I’ve been waiting to be served for twenty minutes now! B __________________________________________ (siete a corto di personale) 2 C You’ve given me the wrong drink! B __________________________________________ (c’è stato un errore) 3 C This cocktail is too strong! B __________________________________________ (aggiungo della limonata?)

4 C This glass is really dirty! B __________________________________________ (lo cambio subito) 5 C You gave me the wrong change! B __________________________________________ (controllo immediatamente) 6 C This beer is off! B __________________________________________ (chiedo scusa, vuole provarne un’altra?)

SPEAKING

5 Work in pairs. Take turns to role play the following conversations. Customer

Bartender

The bartender has given you the wrong drinks and then gives you the wrong change.

Apologise and make amends for the mistake in the order and in the bill.

Ask the bartender to clean your table and bring you the drinks you ordered 20 minutes ago.

Respond to the customer’s request with an appropriate apology and a promise to take action.

Complain to the bartender about the cleanliness of the glasses and the fact that there is a hair in one of your drinks.

Apologise to the customer and offer to make amends immediately with drinks on the house.

171

10 revise vocabulary 1 Read the definitions and write the names of the types of bar. 1 2 3 4 5 6 7

it often has a happy hour, serving alcoholic and non-alcoholic mixed drinks it is sophisticated and you can usually eat and drink in there it is the traditional type of bar in the UK it is a bar in a hotel or restaurant it is open after other bars close and has music or live entertainment it is usually open in the day and you can’t drink alcohol there it is a kind of cheap and informal restaurant

_________________ _________________ _________________ _________________ _________________ _________________ _________________

2 Match the job titles to their description. 1 2 3 4 5

a b c d e

publican/licensee barista cellar technician bartender/mixologist counter service assistant

serving food and drinks to customers in cafés, delis and canteens managing pubs, clubs and bars making and serving drinks in restaurants and bars making and serving coffees and hot drinks installing and maintaining drinks systems

3 Put the words in the box into the correct category. bar stools – beer taps – chairs – controls – cutting boards – drip trays – fridges – hand sink – ice bins optics – POS system – shelves – soda guns – tables – tills

Back bar

Front bar

Payment area

Seating area

Under bar

_________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________

4 Match the words in the box to the pictures. Then write the name of a drink you would serve in each glass. brandy ballon – coupe – Collins glass – liqueur glass – old-fashioned glass – Pilsner glass

1 _ _________ __________

2 _ _________ __________

3 _ _________ __________

4 _ _________ __________

5 _ _________ __________

6 _ _________ __________

5 Put the words in the box into the correct category. barista – blender – cellar technician – cocktail stick – Collins – drip tray jigger – mixologist – pint – shaker – shot – spirit optics – straw – taps – umbrella

People Bar equipment Glasses Mixology equipment Decorations

172

invalsi training 10 READING B2 – MULTIPLE-CHOICE QUESTIONS

1 Read the text, then choose the correct answer (A, B, C or D) for questions 1-6. Only one answer is correct. The first one (0) has been done for you.

MOLECULAR MIXOLOGY Bartenders are getting as serious about their drinks as chefs are about their food. The term ‘molecular gastronomy’ only came about in 1988 – making a cocktail is no longer just about how the drink tastes, but how it smells, looks, feels and changes. Molecular mixology is the process of creating cocktails using the equipment and techniques of molecular gastronomy. It is both an art form and a science. This process is said to intensify flavour combinations, to enhance spirits and reinvent cocktails. Some of these processes include using dry ice, powders, gels and foams. Bars and restaurants that are making molecular cocktails range from gourmet restaurants to pop-up bars. With an imaginative spin, these drinks give customers the wow factor. These are some examples of mixology techniques: • LAYERING is a technique used to create colourful shots and pretty cocktails. Perhaps the most famous of these is the B52 shot, either named after the American 70s band, or the 1950s American bomber aircraft. The ingredients (triple sec, coffee liqueur and Irish cream liqueur) are layered into a shot glass according to their relative densities, from the coffee liqueur to the Irish cream, to the triple sec floated on top, creating a triple layered effect.

0 1 2 3

• A great new way of highlighting flavours is to garnish with DEHYDRATED food. This is most easily achieved by using a dehydrator, but can be done in an oven too. Dehydrating food can turn something soft and juicy like a strawberry into a crunchy flavour explosion or a subtle powder, adding texture and additional layers of flavour to the cocktail. • Then there are booze balls: gelatinous spheres of a liquid of your choice. SPHERIFICATION can occur with foods of a pH higher than 7, and is caused by a chemical reaction. A fruit juice or soda becomes a jelly-like ball with a liquid centre. So you can have your Martini wet, dry, dirty or spherified.

Booker and Dax, an astonishing bar located in New York City, is the place to find unique molecular cocktails. There is even a secret chemical lab in Chinatown where the team experiments and tests their cocktails. They believe that even though they use modern molecular methods that surprise customers,

At Coqueta in San Francisco they serve frozen and edible cocktails. One of the most famous is Silky Sangria, which is frozen using liquid nitrogen. They also have an edible cocktail that is served on a plate called the Pyrenees Snowball. This cocktail is made up of a gin meringue adorned with Pop Rocks (candy) and a Basque hard cider, which has been frozen using liquid nitrogen.

they also have to create cocktails that taste as good as they look. One of their most popular cocktails is the Gin and Juice. This cocktail is prepared by getting the grapefruit juice as clear as possible by molecular clarification. This process allows them to remove the pulp along with the cloudiness of the grapefruit juice. The end result is a perfectly clear gin and juice.

Molecular Mixology is related to the job of… ? A chefs C none of these B bartenders D both chefs and bartenders The term ‘Molecular Gastronomy’ was created… A in the second half of the 20th century. B in the early ’80s. C in this century. D in the second half of 21st century. Which of the following is NOT an aim of molecular mixology? A Improving taste. B Using less alcohol in drinks. C Embellishing the cocktails. D Creating surprising effects. Layering is a technique used to... A let the customer taste one flavour at a time. B allow the customer choose which layer to start with. C keep the flavours separate. D create an impressive visual effect.

4 5 6

Why dehydrate food? A To use more of any mixing ingredients. B To improve the taste. C To reduce the impact of its flavour. D To create beautiful decorations. What’s special about the Coqueta bar? A You can eat their drinks. B Customers can have traditional Spanish cocktails. C You can try spherified drinks. D They serve cocktails made from sweets like meringue. At Booker and Dax they believe that… A molecular mixology is the key to success. B appearance is not enough. C their customers must be surprised. D their drinks should have many ingredients.

173

11 beverages Wine Wine comes from liquid fermented fruit, i.e. crushed grapes, which undergo a process called fermentation*. 1Ripe and sweet grapes make a more alcoholic wine, as more sugar is transformed into alcohol. However, the material and size of the container used, together with the temperature and length of fermentation, the colour and variety of grapes, the climate and soil they grow in and any additives used during fermentation can all affect the characteristics of the wine. Traditional and regional ‘Old-World’ winemaking processes produce more elegant, subtler tasting wines with less bold colours. Whereas ‘New-World’ wines are bolder in taste and colour, full of fruity aromas and more alcoholic, due to the warmer production climates. WHITE WINES are produced from green grapes, or more rarely from black grapes without their skins, as in the case of Champagne. White wine is generally light, crisp and fruity, making it a great aperitif. Classic aperitif wines include sparkling wines such as Champagne or Prosecco, but also light-bodied still white wines like Sauvignon Blanc or Vouvray. Other aperitifs include lighter rosé wines, fortified wines like sherry, or the aromatised vermouth, more commonly known as Martini. White and aperitif wines are usually served chilled.

Fermentation is when yeasts, one-celled organisms naturally coexisting with grapes, come into contact with the sugar in the grape juice, gradually converting it to alcohol. When the yeast finishes working, your grape juice becomes wine!

RED WINES are always produced from black grapes, which undergo additional pressing during the fermentation process to release tannins and colour from their skin. So red wines generally have a deep, velvety colour and a spicy, herby flavour. Some red wines are further matured and conditioned in 2oak barrels after fermentation to add wood tannins and aromas. Red wine should be allowed to breathe and be served at room-temperature. ROSÉ WINES are pink wines made from black grapes, but they do not become red wines and absorb very little tannin due to the brief contact with the dark skins. Some rosé wines are also called ‘blush wines’ and tend to be sweeter in taste. In general rosé wines tend to be quite sweet, but there are also drier wines available these days. All rosés should be served chilled.

GET STARTED

ripe maturi oak barrels botti di quercia

1 Read the introduction and tick (✔) all the things that determine

the characteristics of wine.

• additives • fermentation container • grape variety • soil quality 174

• amount of grapes • fermentation temperature • length of fermentation • vineyard age

• climate • grape colour • producer’s reputation • weather

theory / Beverages READING COMPREHENSION

INVALSI Read the texts on page 174 and answer these questions in no more than 4 words.

1 What is wine? 2 What kind of grapes is Champagne from? 3 What description do white wines have that make them good aperitifs?

4 How should you serve red wine? 5 Why is rosé wine pink?

VOCABULARY

3 Put the highlighted words from the texts into the correct categories. Appearance

Smell/Taste

Type

bolder, _________________________ ________________________________ ________________________________ ________________________________ ________________________________

elegant, ________________________ ________________________________ ________________________________ ________________________________ ________________________________

white, __________________________ ________________________________ ________________________________ ________________________________ ________________________________

4 Complete this text about wine tasting with the words in the box. after – its – clarity – Check – forms – are – notes – small – pale – dominant

WINE TASTING 1 LOOK at the wine and check its colour in daylight and the (1) _________ by tilting the glass so you can see the range of tonality. If the wine looks pale and watery towards (2) _________ edges, this suggests a thin, insipid wine. Red wines range in colour from a purply-pink, through red to brown; whereas white wines vary from a (3) _________ yellow-green, through golden to brown. 2 SWIRL the wine in your glass. Is the wine dark or light, translucent or opaque, dull or bright, cloudy or clear? Notice if the wine (4) _________ ‘legs’ that run down the sides of the glass. Wines that have good legs (5) _________ more alcoholic. 3 SMELL the wine, by taking a series of short sniffs of it. (6) _________ for any indications the wine is spoiled, such as an old attic, vinegar or yeast smell. Then you want complex but balanced aromas. 4 TASTE the wine by taking a (7) _________ sip as if through a straw to circulate it around your mouth. Taste all the different elements of the wine and capture any (8) _________ your nose missed. Balanced wine is sweet (from the sugar), sour (from the acidity), bitter or astringent (from the tannins). Harmonious wines do not have (9) _________ flavours. And complex wines leave a lovely after taste (10) _________ you finish drinking.

5 Now put the words in the text above about wine tasting into the correct categories of exercise 3. INTERNET RESEARCH & WRITING

MEDIATING CONCEPTS

6 Work in small groups. Write a short description of a wine you know or find out about online. In your description

you should consider the type, appearance, smell and taste of the wine. Present your description to the class and decide which one you would most like to try.

175

theory

Wine appellation An appellation is how a nation categorises its wine, with a legally defined and protected geographical indication, identifying where a wine’s grapes are grown and their particular terroir*. Similar systems have been adopted for other foods and drinks, especially cheeses and spirits.

Before there can legally be an appellation on a wine label, the wine must 1 fulfil other criteria. These include: • which grapes to grow; • the maximum grape 2yield; • the alcohol content and other factors relating to the quality of the wine. The rules governing appellations usually depend on the regulations in the wine producing country, but there are also interstate agreements, such as those for European Union (EU) countries. The following diagram shows the compulsory and optional information carried on EU wine labels:

Terroir is a French term which refers to the complete natural environment in which a particular wine is produced. This means the soil, sun exposure, wind, rain and other environmental factors that make up a vineyard’s microclimate. European winemakers believe that no two terroir are the same. For example, grapes grown on one hill may receive more direct sunlight than grapes on the next hill, so even neighbouring vineyards using the same grape varieties produce different wines.

WINE PRODUCED IN THE EUROPEAN UNION

WINES WITH GEOGRAPHICAL DENOMINATION

WINES WITHOUT GEOGRAPHICAL DENOMINATION

PGI wines (Protected Geographical Indication)

PDO wines (Protected Designation of Origin)

Varietal wines (with a predominant grape variety)

Compulsory details on the front label a geographical designation a traditional expression and/or PGI/PDO the country of origin the blend of different grape varieties the bottler’s details the nominal volume and the actual alcoholic strength, expressed in percentage volume (this last can vary, but must be less than 14%) a lot number, usually starting with L details of any allergens and sulphites contained in the wine (somewhere on the bottle)

Optional details on the front label trademarks or brand name traditional terms, colour, vine variety and vintage (only if the wine is derived from at least 85% of the named vintage) residual sugar level for still wines (dry, medium dry, medium, medium sweet, sweet) traditional expression or terms, such as ‘methods of production’ specific Member state terms, such as ‘Chateau’ from France or ‘Reserva’ from Spain

Compulsory details on the front label the country of origin the blend of different grape varieties the bottler’s details the nominal volume and the actual alcoholic strength, expressed in percentage volume (this last can vary, but must be less than 14%) a lot number, usually starting with L and details of any sulphites contained in the wine (somewhere on the bottle)

176

Generic wines

Optional details on the front label brand name colour residual sugar description (dry, medium dry, etc.) vine varieties and/or vintage (only wine approved under a Varietal Wine Certification Scheme)

fulfil soddisfare yield produzione

Beverages HAVE SOME MORE Non-European wines are most often classified by grape variety (e.g. Pinot Noir or Chardonnay). In contrast, European wines tend to be classified by region (e.g. Bordeaux, Rioja and Chianti) and do not usually have information about the grape variety on the wine label. New World wine producers are also adopting this practice, for example in California’s Napa Valley and in New Zealand’s Oyster Bay.

GET STARTED

1 Read the text on page 176. What is wine appellation? Tick (✔) the correct option. • an indication of where a wine’s grapes were grown • the name the wine producers give the wine

• the official name of a wine

READING COMPREHENSION

2 Read the diagram on page 176 and write C next to all the compulsory things and O next to the optional things. 1 2 3 4

alcohol content blend of grapes bottler’s details brand name

___ ___ ___ ___

5 6 7 8

colour country of origin geographical designation information about additives

___ ___ ___ ___

9 10 11 12

lot number method of production residual sugar level volume

___ ___ ___ ___

VOCABULARY

3 Match the expressions in the box to the different parts of the European wine label. alcohol content – bottler address – category of product – wine name – volume vintage – name of the vineyard – information about sulphites

Front label

A wine name

H * may appear elsewhere on the bottle

SPEAKING

4 Prepare a short oral presentation about what you have learnt about wine. Include information about wine production, wine appellation, classification and labelling.

COMPITO DI REALTÀ – Designing a pairing menu MEDIATING CONCEPTS Work in small groups. Do some Internet research, design a tasting menu and write pairing selections for each food course (see also p. 129). Present it to the class and vote for the best one. In your pairing menu you should: • describe the wine in terms of origin, colour, taste, aroma and character; • explain why it goes particularly well with the course;

• say how it should be drunk (temperature, glass etc.); • provide a non-alcoholic alternative for each course.

177

theory

Beer

QUICK BITES

Beer is an alcoholic beverage brewed from malted barley, hops, yeast and water, as well as other ingredients such as fruit, wheat and spices, which are sometimes used. The yeast turns sugars in the malt into alcohol and the hops provide the bitter flavours and the flowery aroma in the beer. These are the main types of beer: ALES

Queen Elizabeth I liked to start her day with an ale, manchet (bread) and pottage, a beef or mutton stew with oats, wheat or barley. But it was not particularly unusual to drink ale in the 16th century as it guaranteed protection against many waterborne diseases.

Mild

India Pale Ale (IPA)

one of the most traditional beer styles in the UK

first brewed in the early 19th century for the colonial market, IPA was full of alcohol and hops, which helped preserve the beer on long sea journeys. Soon after, pale ales, beers with less alcohol and hops, were developed for the domestic market.

Colour: dark brown Ingredients: well-roasted malts or barley Character: less hopped than bitters Taste: chocolate, nutty and burnt flavours Strength: as the name suggests, not very strong (3-3.5% ABV*)

Bitter similar to pale ales and developed towards the end of the 19th century, as brewers began to produce beer that could be served as draught beer in pubs after only a few days storage in cellars Colour: deep bronze to copper Ingredients: slightly darker crystal malts, which give the beer a fuller taste Character: a spicy, peppery and grassy hop character; a powerful bitterness Taste: tangy fruit and a juicy and nutty malt flavour Strength: light to medium (3.4-3.9% ABV)

Colour: golden Ingredients: hops Character: spicy, peppery and bitter Taste: juicy malt, citrus fruits Strength: medium (4% upwards ABV).

Golden Ale probably the closest to lager and refreshing when served cool Colour: pale amber, gold, yellow or straw-coloured Ingredients: well-hopped Character: pale malt with undertones of tart citrus fruit, peppery hops Taste: like biscuits, juicy malt, citrus fruits, vanilla Strength: medium to strong (3.5% - 5.3% ABV)

GET STARTED

1 Read the introduction. What is beer and how is it made?

ABV is a measure of alcohol content by volume.

READING COMPREHENSION

2 Read the fact files on pages 178-179 and match the type of beer to its description. 1 2 3 4 5 6 7

178

Bitter… Golden ale… IPA… Mild… Lager… Stout… Weiss beer…

a b c d e f g

can taste of coffee or fruit, be dry or sweet and very strong and dark. has a dark colour and a nutty, bitter taste. has a light colour, is strong, top-fermented and made of malted wheat. is bottom-fermented, clean, strong and light in colour. is dark brown, not very strong and tastes burnt. is quite strong, yellow in colour and can taste of biscuits. was first served on colonial ships, is golden, citrusy and spicy.

Beverages LAGERS

British-style lager

Weiss beer

bottom-fermented beer that has been stored or matured for a time at a cold temperature

top-fermented wheat beer, technically an ale, and common in Germany, Holland and Belgium

Colour: pale, amber or dark Ingredients: barley, hops Taste: light, clean, subtle Strength: quite strong (5% or more ABV)

Colour: paler than other beers Ingredients: malted wheat, hops Taste: smoky, with hints of cloves, banana and vanilla Strength: quite strong (5% or more ABV)

STOUT

HAVE SOME MORE

Stout top-fermented strong dark brown or black beers, which include Irish Guinness

Cider is an apple-based alcoholic beverage which is traditional in the UK and popularly drunk in the summer months because of its sweet and refreshing taste. In recent years it has experienced a resurgence in its popularity thanks to clever rebranding.

Colour: dark Ingredients: high quantity of hops Character: a mixture of roasted malt, dried fruit, coffee, liquorice and molasses; tend to be bitter Taste: can have a dry or a sweet taste Strength: strong (6-8% ABV)

Craft beer and cider

VOCABULARY

3 Find the English equivalents for these words in the introduction and the fact files on pages 178-179. 1 fermentata 2 al malto 3 luppolo

________________ ________________ ________________

4 lievito 5 amaro 6 floreale

________________ ________________ ________________

7 birra scura 8 birra chiara 9 melassa

________________ ________________ ________________

LISTENING

2.27 Listen to somebody talking about pairing foods with beer and write the names of beer you hear.

1 2 3 4

beef chicken cheese salad

________________________________ ________________________________ ________________________________ ________________________________

5 6 7 8

sandwich spicy dish seafood oysters

______________________________ ______________________________ ______________________________ ______________________________

INTERNET RESEARCH & WRITING

5 Read the text below. Then do some research online and write about the origins of beer. Consider the following questions.

It is believed that beer was made from barley in Babylonia as early as 6000 BC and there is evidence of beer making on the walls of Egyptian tombs dating back to 2400 BC. • • • •

Where was it first produced? Who first produced it? How was it made and with which ingredients? How and when did it become so popular?

• When was beer first produced in your country? • What is the most popular type of beer amongst young people nowadays?

179

theory

Spirits and liqueurs SPIRITS They are essentially alcoholic beverages produced by the distillation* process after fermenting grain, fruit or vegetables. Common spirits include brandy (40% ABV), which is distilled from wine and then aged in wooden containers to deepen the colour, 1 mellow the taste and add additional aromas and flavours. The word ‘brandy’ comes from the Dutch brandewijn, meaning ‘burnt wine’, because of the application of heat during distillation. The best brandies include: French Cognac and Armagnac, Italian grappa and German Kirsch. Brandy is usually served alone, with soda or in cocktails and it is also used to flambé desserts or as a base spirit for liqueurs. Gin (40-47% ABV) is a pure distilled spirit, fermented from grain or molasses and flavoured with juniper and other aromatics. The name ‘gin’ comes from the Dutch for juniper, genever, shortened in English to gin. Among the variety of gins, the London Dry gin is the most versatile and most popular, and is used to make martinis and other cocktails.

Distillation is the action of purifying a liquid by a process of heating and cooling it.

Rum (40% ABV) is distilled molasses, which is clear before barrel-ageing and the addition of caramel. Originating in the West Indies in the 1600s, it was called ‘kill-devil’ or rumbullion, later shortened to rum. Heavy, dark and full-bodied rums are the oldest types from Jamaica, Barbados and Demerara in Guyana and they can be drunk alone or in long drinks. Lighter rum tends to be used in cocktails or desserts. Vodka (40-50% ABV) is a neutral, colourless spirit distilled from cereals or potatoes and it hasn’t got a definite aroma or taste. It is typical of Eastern Europe, but probably originated in Russia during the 14th century. The word comes from the Russian voda, meaning ‘water’. In Russia and Poland vodka is generally drunk unmixed and chilled as an aperitif. Elsewhere it is mostly drunk in cocktails or long drinks. Vodkas can be flavoured with a range of aromas including citrus fruits, herbs and spices. mellow invecchiare, far diventare pastoso 1

GET STARTED

1 Match the words to their definition. Then read the texts on pages 180-181 and check your answers. 1 liqueur 2 spirit

a an alcoholic beverage produced by fermenting grain, fruit or vegetables b a strong, sweet alcoholic beverage flavoured with fruit, cream, herbs and spices

READING COMPREHENSION

2 Read the texts again and decide which spirit or liqueur: 1 tastes of coffee? 2 has up to 50 herbs in it? 3 has juniper berries as its central ingredient? 4 has anise and vanilla notes? 5 is always aged in oak containers?

180

________________ ________________ ________________ ________________ ________________

6 is clear until barrel-aged and has caramel added to it? 7 is made from grapes? 8 is often drunk with lime and salt? 9 contains whisky and honey? 10 is usually transparent?

________________ ________________ ________________ ________________ ________________

Beverages Scottish or Canadian ‘whisky’ and Irish or American ‘whiskey’ (both 40-50% ABV) are distilled from cereal grains, oak-aged and sometimes flavoured with malt. The word ‘whisk(e)y’ comes from the Irish or Scots Gaelic for ‘water of life’ and dates back to 1494 in Scotland. The whisky produced in each country is distinctive because of the production, type of cereal grains and quality of the water used. Whisky is consumed both unmixed and mixed in cocktails or punches. LIQUEURS*

Tequila (40-50%ABV) is made by distilling the juices of the blue agave plant, a member of the lily family. It was originally made in the area surrounding the city of Tequila in Mexico, which gave its name. Essentially a type of mescal, it has a very distinctive taste and is usually served in cocktails or neat with lime and salt.

They are strong, sweet alcoholic drinks flavoured with fruit, herbs or spices. They are usually drunk on their own after a meal, used in desserts, coffees, or combined in cocktails. Common liqueurs include coffee-flavoured Kahlua; Irish whiskey cream-flavoured Baileys; almond-flavoured Amaretto; orange-flavoured Curaçao; and chocolate-flavoured crème de cacao. There are also a number of herbal liqueurs, known as amari (bitters) in Italy. These include Jaegermeister, made with up to 50 different herbs; Strega with up to 70 herbs and spices including mint, cinnamon, juniper and saffron; and Drambuie made from whisky, honey and herbs. Distinctively flavoured liqueurs, such as Galliano with its notes of anise and vanilla and Midori with its sweet melon flavour, are commonly used in cocktails.

In American English liquor is the word for spirits, whereas liqueur in British English refers to sweet, strong after-dinner drinks.

HAVE SOME MORE Punch is the term for a wide assortment of drinks generally containing fruit or fruit juice. It was introduced from India to the UK in the early 17th century. The word ‘punch’ comes from Sanskrit pañc, meaning ‘five’, as the drink was originally made with five ingredients: alcohol, sugar, lemon, water and tea or spices. There are lots of whisky punch recipes; one of the most famous is ‘Milk punch’, a hot Irish drink made of hot whisky and milk. It may be flavoured with melted butter, sugar, honey, cinnamon, nutmeg or cloves.

VOCABULARY

3 Match the processes to their definition. 1 2 3 4 5 6

aged distilled fermented flavoured unaged unmixed

a b c d e f

when two things are not combined when aromas are added to something when a distilled spirit is left to mature in a wooden cask when sugar is converted to alcohol when liquid is purified by heating, vaporising and collecting it when something is not allowed to mature

WRITING

4 Your bar manager has asked you to prepare a short guide to different spirits and liqueurs for the bar staff.

Write short profiles for three spirits and three liqueurs, including taste, serving suggestions and their main characteristics. Use the words in the box to help you. strong – sweet – mellow – bitter – sour – fruity – velvety – creamy – dry sharp – aromatic – colourless – tasteless – spicy – dark – syrupy – herbal

181

theory

Cocktails

1 _____________________________________________________ A cocktail* is an alcoholic drink consisting of a spirit or spirits mixed with other ingredients, such as fruit juice or cream. 2 _____________________________________________________ To make good cocktails it is important to learn about balancing flavours, the relationship between strong and weak and sweet and sour. Strong is the main alcohol component of the cocktail, like vodka or gin; weak is the less alcoholic part, like liqueurs or fortified wines; sweet is the added sugar or syrups and sour mainly means citrus fruits, such as lemon or lime. Almost all cocktails consist of strong and sour, with weak and sweet added separately or together. 3 _____________________________________________________ One of the commonest ways to classify cocktails is based on the time of day they are consumed: Pre-dinner, After-dinner, All-day cocktail. However, the IBA (the International Bartender’s Association), an international organisation established to represent the world’s best bartenders and holding an annual World Cocktail Competition, classifies cocktails in three distinct groups: • The Unforgettables, such as a Daiquiri or a John Collins; • Contemporary Classics, such as a Bellini or a Black Russian; • New Era Drinks, such as B52 or a Bramble. 4 _____________________________________________________ Outside IBA competitions, the most frequently used cocktail-making methods are the following: Shaking is when you mix the cocktail by hand in a cocktail shaker, three quarters filled with ice cubes, not crushed ice as it tends to melt and dilute the cocktail. You then pour the ingredients into the shaker from strongest to weakest alcohol content, shake vigorously and then strain it into a glass.

Stirring is when you mix a cocktail with a long bar spoon in a mixing glass, before straining it into a glass. As with shaking, crushed ice should not be used and water condensing on the outside shows that the cocktail is ready.

The origin of the word cocktail is unclear. It might refer to glasses decorated with cockerel tail feathers, or to the shape of a ceramic container full of leftover drinks. Whatever its origins, adding flavourings and fruit juices to spirits makes drinks more palatable and enjoyable.

HAVE SOME MORE In American bartending, cocktails are further classified by preparation techniques as follows: • Rocks, served with ice; • Straight up, cooled, filtered then served without ice; • Shooter, a short cocktail drunk in one mouthful; • Frozen, a creamy cocktail usually prepared in a blender with ice; • Muddle, cocktails mixed then strained with a muddler to extract essential oils, fruit and vegetables e.g. a Mojito or a Caipirinha; • Layer, cocktails made by slowly pouring different volume liquids into a glass so the layers stay separate.

Blending is when you mix fruit juices, alcohol, fruit, etc. in an electric blender until smooth. It is a good way of mixing ingredients which do not combine easily together. You can add some crushed ice towards the end, but not too much if you want to avoid a watery cocktail.

5 _____________________________________________________ Almost all cocktails are decorated, usually with some kind of fruit floating or on a cocktail stick. Herbs like mint can also be used in some cocktails and straws are essential in long cocktails. Frosting is rubbing the rim of a glass in lemon or orange, then submerging it in sugar, salt or cocoa.

GET STARTED

INVALSI Read the text and match a title to each paragraph.

a Understanding the basics b Garnishes and decoration

182

c Techniques d Classification and competition

e Definition

Building is when you pour the ingredients directly into the glass you are serving the cocktail in. You usually float the ingredients on top of each other, or you can mix the ingredients together with a swizzle stick.

Beverages

READING COMPREHENSION

INVALSI Read the text on page 182 again and answer these questions in no more than 4 words.

1 2 3 4

5 Which technique involves adding different ingredients on top of each other? 6 What do you do to a glass with citrus fruit and sugar?

What is a cocktail? What is important in a cocktail? What kind of cocktails are B52 and Bramble? What shouldn’t you add to a shaker?

VOCABULARY

3 Find words in the text for each of the following categories. Cocktails Bellini, _________________________ ________________________________

Flavours

Techniques

strong, _________________________ ________________________________

READING COMPREHENSION & SPEAKING

stirring, ________________________ ________________________________

MEDIATING CONCEPTS

MOCKTAILS – THE LATEST TREND IN BARS

Mocktails, or alcohol-free cocktails, are the latest trend in clubs, bars and pubs around the world. They are refreshing, colourful, tasty and above all leave you 1clear-headed the next day. Up until recently, mocktails have been over-complicated and tended to be extremely sweet. Not any more, mocktails are undergoing a massive makeover and getting just as much attention as a cocktail or wine list in pubs, clubs, restaurants and bars. The aim is to make people not drinking alcohol participate in the same experiences as everyone else.

To do this you must incorporate unexpected flavours to 2 tantalise the 3taste buds and imitate the heat and 4nuances of alcohol. This is possible through spices such as ginger and lemongrass, and bitter drinks like tonic water or tea. Vinegar too gives you the acidity and bite usually found in alcohol. And a pinch of salt can add a depth of flavour

to your mocktail. Finally top your mocktail with something bubbly and refreshing, such as fizzy soda water or mineral water. The trick is to have enough complexity in your drink that you totally forget there is no alcohol in it and so does everyone else!

The aptly named REDEMPTION is officially London’s first non-alcoholic cocktail bar. Their motto is: ‘why should socialising always be at the expense of your health?’ Redemption started life as a pop-up rooftop bar, and it now has three popular bars serving healthy food and non-alcoholic drink across the city. One of their most popular mocktails is COCO-RITA, with fresh lime juice, agave and coconut water shaken over ice and served with a pinch of salt and a salt rim.

clear-headed lucido tantalise stuzzicare, tentare 3 taste buds papille gustative 4 nuances sfumature 1

4 Work in pairs or small groups. Answer these questions and discuss the article above. 1 What are mocktails and why are they popular? 2 What has been the problem with mocktails in the past and how is that changing now? 3 How can a non-alcoholic drink recreate the complexity of alcoholic cocktails or wine?

4 Do you think these methods work? Why/Why not? 5 What do you think about Redemption? Would you like to visit it? 6 Are there similar bars in your town or country?

183

theory

Juices, milkshakes and frappés A milkshake is a sweet, frothy drink made with cold milk, flavourings, aromas and usually ice cream, blended together. Vegan or lactose-free milkshakes can be made using any vegetable based milk such as almond milk, coconut milk or soya milk. The sweetness of a milkshake generally comes from its flavourings such as chocolate, vanilla or fruit; its creaminess from the milk and ice cream; and the frothiness from the blending technique. It is called a milkshake because of shaking the milky ingredients together. Once associated with fast-food restaurants and as a 1treat for children, today’s milkshakes with their fresher, low-fat ingredients are considered a trendy, healthy drink to enjoy at a coffee house or café. A frappé , from the French word for ‘to hit’, is an iced beverage, shaken, blended or beaten to produce a refreshing drink, often served with whipped cream and toppings. You can add ice before or after beating the frappé, but crushed ice will achieve the right 2 slushy consistency better than cubed. Traditionally we think of coffee frappés, but they can be made with chocolate, juices, teas or any liquid ingredient. The difference between a frappé and a smoothie or an iced coffee, is that frappés are blended longer until they form a lot of foam and the ice is blended. Juice is a drink derived from fruit or vegetables. But unlike a smoothie, which is made in a blender and retains the pulp, which can be hard to digest, juice is obtained with a juicer, which discards the pulp, so you only drink the juice. In recent years, juice bars and the juicing 3craze have become big business, as people become more healthconscious and concerned about what they eat and drink. And juice has become a lot more exciting, combining fruit and vegetables with herbs and spices and even seaweed!

GET STARTED

treat leccornia slushy poltigliosa 3 craze moda del momento 1

1 Read the texts and match the words to their definition. 1 frappé 2 juice 3 milkshake

a a drink derived from fruit or vegetables b a drink served with ice or frozen to a slushy consistency c a cold, blended, frothy drink made of milk, a sweet flavouring and ice cream

READING COMPREHENSION

2 Read the texts again and complete these sentences. 1 2 3 4 5 6

A milkshake contains ___________________________________________________________________. The frothiness of a milkshake comes from ________________________________________________. Nowadays milkshakes are considered ___________________________________________________. A frappé is made in any of these ways: ___________________________________________________. The most common frappé is made with __________________________________________________. The difference between juices and smoothies is ___________________________________________.

VOCABULARY

3 Find the English equivalents for these words in the texts. 1 frullato 2 agitare 3 battuto

184

_______________ _______________ _______________

4 aggiungere 5 unendo

_______________ _______________

Beverages

Hot drinks Tea is the world’s favourite beverage, drunk in many countries, even historically big coffee producing ones like Java, Turkey and the Arabian peninsula. This is partly because tea is much cheaper to produce than coffee, but also because it is such a refreshing and versatile drink. The leaves and buds of the tea plant, Camellia sinensis, are used for tea, after fermentation. Tea grading is based on the size of the leaf and types of leaves included in the tea. The main types of tea are: • Black tea, the most popular, strong and dark red, is found in English breakfast blends; • Green tea, mild and green, is very popular in China and Japan, and in Europe now too; • Oolong tea is a combination of black and green tea and has a distinctive fruity flavour; • White tea, the rarest type of tea, has a delicate, soft taste and light colour. Varieties of tea are named after important growing regions: Darjeeling, Assam, Ceylon and China. We think of tea as very British, but it was probably first consumed 5,000 years ago in China. Legend says a Chinese emperor, Shen Nung, accidentally discovered tea when some leaves fell into the water his servant was boiling to drink. The Dutch were the first to commercially import tea to Europe at the end of the 16th century. But in 1662 tea quickly became Britain’s favourite drink when Charles II of England married tea-lover Catherine Braganza of Portugal.

It is a myth that after oil, coffee is the most traded legal 1commodity in the world but it is drunk all over America, Europe and in Asian countries too. It is a popular drink that can be served in many different ways: hot or cold, with cream, milk or black, with or without sugar, caffeinated or decaffeinated, and even with a liqueur or spirit. Coffee beans are the seeds from small Coffea trees, native to tropical and southern Africa and tropical Asia. Coffee quality is determined, like wine, according to its terroir or growing conditions. Once roasted, coffee beans look the same, but there are actually many different varieties. The two principle ones that we drink are Arabica and Robusta. Arabica beans are sweet and soft with tones of sugar, fruit and berries, and have the acidity of wine. Robusta has a strong, harsh and nutty aftertaste, with twice as much caffeine as Arabica beans, and considered inferior in quality. According to legend, an Ethiopian 2goat herder became full of energy after eating coffee berries. But coffee beans were first roasted in Arabia in the 13th century and brought to Europe from Sri Lanka and Java by the Dutch in the 1600s. Then the French started growing coffee in the Caribbean, the Spanish in Central America and the Portuguese in Brazil. Later coffee houses emerged across Europe, initially prepared unfiltered, Turkish-style, thanks to the Ottomans. The Viennese style filtered and added milk to it and the Milanese style developed the espresso.

Hot chocolate is an important hot drink, which can be served with or without cream, or with cream and ice cream (chocolat glacé). Commercially there are lots of different ways of making hot chocolate, but the traditional method is with: cocoa powder, full-fat milk (or dairy free varieties or water for lactose intolerance), sugar and potato starch to thicken it.

READING COMPREHENSION

1 Read the texts and complete these sentences. 1 2 3 4

Tea is the _____________ beverage. It is _____________ to produce than coffee. The most popular type of tea is _____________. Coffee is _____________ all over America, Europe and Asia.

Hot chocolate

commodity merce, prodotto goat herder mandriano di capre

5 It has a _____________ like wine. 6 The traditional method of making chocolate is: _____________.

INTERNET RESEARCH & SPEAKING

2 Work in pairs. Why do you think coffee is so important to Italian culture? Do you think there is a similar coffee or tea culture in other countries? Which ones?

185

11 Flipped classroom Before the lesson, go to the and practise the dialogue with the karaoke. Underline the expressions used to suggest and describe wines.

Suggesting wines A sommelier is giving advice to customers on which wine to choose with their meal. S = Sommelier; C1 = Customer 1; C2 = Customer 2 S Would you like an aperitif, sir? C1 Yes, what would you recommend? S We have an extra dry Prosecco Valdobbiadene Superiore di Cartizze. It’s a DOCG from one of the world’s finest terroir for Prosecco. C1 That sounds good! I’ll have a glass, please. S Certainly, sir. And for you madam? C2 I don’t really fancy a Prosecco. I’d like a dry white wine to go with the fish canapés. S I think a fruity and floral white wine such as Sauvignon Blanc would go well. C2 Mmm. I’m not sure… Sauvignon can be quite acidic. Where is it from? S We have a New World Sauvignon Blanc from the Marlborough Hills in New Zealand, but you might prefer the Old World one from Bordeaux in France. Would you like to try them? C2 Yes, please. S (after a while) This is the Bordeaux and the other is the Marlborough Hills.

C2 You were right, the Bordeaux Sauvignon is delicious! I’ll have a glass of that, please. S No problem. I’ll leave you the wine menu while I go and get your drinks. S Here are your aperitifs. Do you need any help choosing a wine for you main course? C1 Yes, please. We’re having the beef as a main. Can you recommend a red wine? S You need something robust and full-bodied like a Primitivo or a Merlot. C1 I know Merlot, but could you tell me something more about the Primitivo, please? S It’s a grape variety from Puglia, in the heel of Italy, which produces a tannic, intensely flavoured and full-bodied red wine. It’s ruby red in colour, has cherry aromas with notes of violet and anisette. It’s soft and elegant on the palate, but with a freshness and crispness to it. C1 That sounds wonderful. We’ll have a bottle of Primitivo with our main course, please. S An excellent choice!

READING COMPREHENSION

2.28 Read and listen to the conversation. Complete the

sommelier’s order for the table. Are the customers satisfied with the sommelier’s recommendations?

186

Table 2 Aperitifs: Drinks with main courses: ✔ ––––––– ✔ ––––––––––––––––– ✔ ––––––– ✔ –––––––––––––––––

lab / Beverages Describing wines and giving examples Origin

Aroma and taste

• It’s a PGI from one of the world’s finest terroir. / It’s a PGO wine. • It’s a Napa Valley/table wine. / It’s a 2015 vintage. • It is a grape variety from Puglia/Old World one from Bordeaux in France.

• It’s dry/sweet/medium dry/extra dry. • It has cherry aromas with notes of violets and anisette. • It has (got) bitter/sweet notes. • It has bold, sharp flavours/cinnamon-spiced apple flavours, leading into soft caramel. • It is fruity/floral/acidic/clean/earthy/spicy/sharp. • It’s tannic, intensely flavoured/robust and full-bodied. • It’s soft and elegant on the palate, but with a freshness and crispness to it.

Appearance • It’s (ruby) red/white/rosé in colour. • It’s clear/bright/brilliant/opaque/cloudy/dull. • It’s a still/sparkling wine.

Red wines

White wines

Characteristics

Examples

soft, fruity reds, relatively light-bodied, with little tannin

Beaujolais Nouveau (France), some Valpolicellas (Italy)

mild-mannered reds, medium-bodied with unfruity flavours

less expensive wines from Bordeaux (France), some Italian reds

spicy reds, flavourful, fruity wines

Malbecs (France), Dolcettos (Italy)

powerful reds, full-bodied and tannic

California Cabernets, Barolo (Italy)

fresh whites, crisp and light, with no sweetness

Soave and Pinot Grigio (Italy), Chablis (France)

earthy whites, dry, fuller-bodied

Mâcon (France), Sauvignon Blanc (N.Z.)

aromatic, flowery whites

German wines, Riesling, Viognier

rich whites, dry and full-bodied

Chardonnays

VOCABULARY & PHRASEOLOGY

MEDIATING TEXTS

2 Translate this wine profile into English. Vino Denominazione

Brunello di Montalcino DOCG

Zona di produzione Vitigno

Comune di Montalcino Sangiovese

Colore Odore Sapore Gradazione alcolica minima

rosso rubino intenso profumo fruttuoso con note di ciliegio, caffè e liquirizia asciutto, caldo, un po’ tannico, robusto ed armonico 12,5% vol.

SPEAKING

3 Work in pairs. Role play the following conversation. Sommelier

Customer

Offri dei consigli sul vino.

Chiedi un vino bianco da abbinare con la pasta con frutti di mare.

Consiglia un vino aromatico.

Chiedi qualcosa di più secco.

Proponi due possibilità, un terroso tipo un Mâcon francese e un altro fresco e leggero tipo un Pinot Grigio italiano.

Di’ quale preferisci.

4 Work in pairs. Take turns to role play a customer asking a sommelier for recommendations. Customer 1 You want a wine to go with a spicy prawn starter and chicken main dish. Customer 2 You want a wine to go with a goat’s cheese starter and a belly pork main.

187

ma ste rin g rec ipe s Cocktails

The unforgettables Vodka Martini

Strawberry Frozen Daiquiri

Pour 3 measures of vodka and ½ a measure of dry martini into a cocktail shaker ¾ full of ice cubes. Stir the cocktail with a long bar spoon, strain and pour into a cocktail glass. Garnish with an olive for a strong, dry and sophisticated cocktail.

Blend together 1 measure of white rum, ½ a measure of strawberry cream liqueur, ½ a measure of lemon juice and 4 strawberries in an electric blender with a little crushed ice. Pour into a chilled cocktail glass and garnish with a strawberry. This is a refreshing summer cocktail.

1 Read the two unforgettables recipes and write VM (Vodka Martini) or SD (Strawberry Daiquiri) next to each sentence.

1 It contains white rum. 2 It’s garnished with an olive. 3 It’s made in a blender.

4 It’s made in a cocktail shaker. 5 It’s made with crushed ice. 6 It’s made with ice cubes.

___ ___ ___

Contemporary classics 2 _______________

1 _______________ Shake 2 parts (1) __________ and 1 part Kahlua in a cocktail shaker ¾ full of ice cubes. Pour the ingredients into a (2) __________ of ice. There is no garnish. It’s a long, sweet and (3) __________ cocktail.

Blend together 2 measures of white rum, 4 measures of (4) __________, 1 measure of coconut cream and 1 measure of cream with 2 cups of crushed ice. (5) __________ into a tall cocktail glass. (6) __________ with pineapple and serve with a straw. This is a weak, sweet and refreshing fruit cocktail.

Pour 15ml each of the following (7) __________ (Triple sec, light rum, gin, vodka and tequila) into a (8) __________ glass filled with cubed ice. Add 3ml of sour mix, fill up with coke and stir well. Garnish with a lemon wedge, for a strong, (9) __________, tea-like drink, without any tea in it!

2.29 Match the names of each contemporary classic to its recipe. Then listen and check.

Pina Colada

3 _______________

Long Island Iced Tea

Black Russian

2.29 Listen again and complete the recipes with the missing words.

3 Work in pairs. Research and write a cocktail recipe for each of the two categories on this page.

Then present them to the class and vote for your favourites to include in a class cocktail booklet.

188

Beverages

New era drinks B52

Dark & Stormy

Carefully layer 1/3 shot of Kahlua, 1/3 shot of Irish cream and 1/3 shot of rum in order into a shot glass so that the three liqueurs remain separate and the cocktail looks stunning. This is a strong, sweet and creamy cocktail without garnish.

Margarita

Fill a highball glass with cubed ice and add 60ml dark rum and 90-150ml ginger beer. Squeeze a lime wedge over the top, drop it in, and stir gently. It’s a refreshing, spicy and exotic drink.

Frost the rim of a cocktail glass with lime juice and salt. Combine 2 measures of tequila with 1 measure of Cointreau and ½ a measure of lime juice in a cocktail shaker ¾ full of cubed ice. Shake vigorously and strain into a cocktail glass. Garnish with a slice of lime. It’s a strong but refreshing drink.

1 Read the three new era drink recipes and find words for each of the following categories. 1 Equipment: glass, …

2 Shot: Kahlua, …

3 Techniques: layer, …

Alcohol-free cocktails The pink pick-me-up cocktail INGREDIENTS 25ml freshly squeezed pink grapefruit juice 25ml freshly squeezed cherry juice, sieved 25ml cranberry juice 25ml strawberry purée handful ice cubes strawberry to garnish METHOD Place all of the ingredients, except the strawberry, into a cocktail shaker and shake well. Strain the liquid into a Martini glass and garnish with half a strawberry.

Breakfast smoothie INGREDIENTS 4 very ripe peaches or nectarines, sliced and stoned 50g fresh or frozen blueberries 50g strawberries 4 baby bananas or 1 large banana, cut into chunks and frozen 6 tbsp live organic Greek yoghurt 6 Brazil nuts maple syrup to taste METHOD Place the peaches or nectarines into a juicer and extract the juice. Pour the juice into a blender with the remaining ingredients except the maple syrup and blend. Taste the smoothie for sweetness, adding a little maple syrup if necessary. Serve immediately in tall glasses.

Coffee and hazelnut milkshake INGREDIENTS 50ml double cream 50ml condensed milk 100ml whole milk 1 tbsp instant coffee

2 tbsp hazelnuts, chopped 50g chocolate, melted handful ice

METHOD Place all the ingredients into a food processor with ½ the ice and blend until smooth. To serve, transfer the mixture into a tall glass and add the remaining ice.

Mango lassi INGREDIENTS 100ml single cream 200ml full-fat milk 400ml natural unsweetened yoghurt 400ml mango pulp 4 tsp caster sugar METHOD Blend the ingredients together and serve with ice.

1 Read the recipes and correct these sentences. 1 2 3 4

The cocktail is mixed in a food processor. The cocktail contains crushed ice. The milkshake contains whole hazelnuts. The milkshake is prepared in a cocktail shaker.

5 6 7 8

You can only use fresh fruit in the smoothie. The smoothie recipe adds sugar for sweetness. The lassi contains half-fat milk and double cream. The lassi is not served with ice.

2 Work in pairs. Discuss which of the four types of drink you prefer and what you would do to improve them. 189

lab

Juices, milkshakes and frappés

Mango and lemongrass milkshake PREPARATION TIME: 30 mins COOKING TIME: 10 mins SERVES: 4 people

Ingredients

Method Smash the lemongrass in a pestle and mortar until its aromas are released.

●

Boil half of the milk and add the lemongrass.

●

When the infused milk has cooled to room temperature, remove

●

2 sticks lemongrass

●

280ml milk

●

2 ripe mangoes, skinned and stones removed

●

2 tbsp Greek yoghurt

●

2 scoops vanilla ice cream

the lemongrass and discard. Place the milk in a blender, together with the other ingredients

●

and the remaining cold milk. Blend until smooth and pour into a tall glass to serve.

●

1 Read the milkshake recipe and answer these questions. 1 How long does it take to make? 2 How many people is it for? 3 What equipment do you need?

4 What garnish would you add to it? 5 This is a south-east Asian influenced recipe. Which ingredients would you use to create a Mediterranean version?

Iced coffee frappé 1 F irst leave 1 ½ cups of double-strength, coffee __________ for the frappé. 2 When cool, place the coffee in __________. 3 Add ½ cup of __________ milk, 2 tbsp of sugar and ice. 4 Blend them all together to the __________. 5 You can __________ ice if it is too thin. 6 Next, __________ the frappé into frosted glasses. 7 Then add __________ on top. 8 Garnish with __________ shavings and serve immediately.

2.30 Listen and complete the instructions on how to make an iced coffee frappé.

2 Write your own instructions for your favourite juice, frappé or milkshake recipe. Use the information in exercise 1 to help you.

3 Present your recipe to the class, explaining when (time of day and time of year) and how (type of glass, garnish, food accompaniment) you think it should be drunk. Use the words in the box and the example to help you.

refreshing – energising – relaxing – soothing – restorative – after-dinner – breakfast – afternoon – evening – bedtime

My recipe is for a refreshing and energising summer juice to be drunk in the morning or afternoon. It should be served alone with a fruit garnish in a highball glass.

190

Beverages

Hot drinks

How to make and serve perfect loose tea VIDEO RECIPE

Tick (✔) the elements that make up a tea service. Watch the video and check your answers.

• butter dish • milk jug • saucer • side plate • sugar bowl

• teaspoon • teapot • tea strainer • water glass

Watch the video again and put these sentences into the correct order. The first and last are done for you. a b c d e

• After several minutes, remove the strainer once more. 1 Let the customer choose the variety of tea he wants. • • Pour half the tea out into a bowl. • Prepare the tea by first placing it in a tea strainer. • Return the tea strainer to the pot and top up with more hot water.

f g h i

• 10 Serve the tea to the customer. • Stir again, this time leaving the strainer in the pot. • Stir the strainer around in the pot and set aside. • Submerge the tea strainer in the tea pot

full of hot water. j • Take the customer a full tea service.

How to make a perfect cappuccino

VIDEO RECIPE

Watch the video and match the two parts of the sentences. a before pouring it 1 Clean your steam arm... into the cup. 2 Insert the arm b by wiping it with below the surface... a wet cloth. 3 Remove, empty and c into the machine. refill... d of a jug of full fat milk. 4 Lock the group handle... e the coffee filter basket 5 Put a coffee cup with coffee. underneath it and... f turn on the dosage button. 6 Swirl the jug of frothy milk...

2 Your food and beverage manager has asked you to write the script for a training video for serving one of the beverages in the box.

hot toddy – hot chocolate – latte macchiato – herbal tea – Irish coffee – Caffè Americano

Serving a hot toddy Invite the customer to choose a base spirit for their hot toddy. Place 60ml of the spirit in a heat-resistant glass. Add a tablespoon of honey to the glass. Fill the glass with hot water, poured over the teaspoon to remove the rest of the honey. Squeeze 1 teaspoon of fresh lemon juice and stir into the drink. Add a slice of lemon and serve immediately on a saucer with a teaspoon and extra sugar.

3 Perform or film your training video and prepare to receive constructive feedback from your classmates. I like the clear way in which you present your video, but you don’t talk about timings at all.

191

11 revise vocabulary 1 Find the odd one out and give the reason why. 1 2 3 4 5 6

Bellini, cola, Pina Colada, Tequila Sunrise americano, cappuccino, espresso, mineral water champagne, red wine, white wine, rosé wine Cointreau, gin, vodka, whisky lager, mild, pale ale, stout Armagnac, German Kirsch, cognac, grappa

Cola is a soft drink and the others are cocktails. ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________

2 Read the definitions and solve the anagrams to find the names of different types of wines. 1 2 3 4 5 6

A strong alcoholic spirit distilled from wine or fermented fruit juice. A clear alcoholic spirit distilled from grain or malt and flavoured with juniper berries. An alcoholic spirit distilled from sugar-cane residues or molasses. An alcoholic spirit of Russian origin made by distillation of rye, wheat or potatoes. A spirit distilled from malted grain, especially barley or rye. A spirit made by distilling the juices of the agave plant.

RYBDAN NIG MUR KADVO SHWYIK ULITQAE

3 Which drinks would you associate these words with? 1 2 3 4

hoppy full-bodied soft alcohol-free

________________ ________________ ________________ ________________

5 6 7 8

decaffeinated still green pale

________________ ________________ ________________ ________________

4 Underline the correct alternative. 1 2 3 4 5 6

Old/New-world wines come from the world’s traditional wine-growing regions. You drink aperitifs/digestives at the end of a meal. Distilling/Fermentation is the process of converting sugar to alcohol. A frappé/milkshake is a drink blended with ice until it forms a lot of foam. A juice/smoothie is a thick drink made in a blender and retaining the fruit pulp. Milds/Stouts are strong dark brown or black beers such as Irish Guinness.

5 Match the words to their definition. 1 2 3 4 5 6

mocktail craft beer long drink Weiss beer liqueur earl grey

a b c d e f

a blended tea infused with bergamot a lager-type beer brewed with wheat a refreshing beverage often blending spirits and soft drinks a sweet, alcoholic drink you usually have after a meal an alcohol-free cocktail beer produced using traditional methods and recipes

8 Write the opposites of these adjectives. 1 2 3 4

light sweet still long

____________________ ____________________ ____________________ ____________________

5 6 7 8

hot milky cloudy weak

____________________ ____________________ ____________________ ____________________

6 7 8 9

garnishing frosting building blending

_____________ _____________ _____________ _____________

7 Write the Italian equivalents for these words. 1 2 3 4 5

192

ripe _____________ hops _____________ unaged _____________ stirring _____________ shaking _____________

________________ ________________ ________________ ________________ ________________ ________________

invalsi training 11 READING B2 − MULTIPLE MATCHING

1 Read the text about the origin of some cocktail names. Parts of the text have been removed. Choose the correct part (A-H) for each gap (1-6). There is one extra sentence. The first one (0) has been done for you.

9 DRINKS NAMED AFTER PEOPLE 0 , especially cocktails, even if the drink was not their own invention. ARNOLD PALMER (iced tea, lemonade) How did this popular refreshment of lemonade and iced tea end up being named after one of the most successful all-time golfers on the PGA tour? The story told by Palmer himself is rather vague. According to the golfing legend, he had long been in the habit of mixing iced tea and lemonade together at home, when he ordered the drink either at a bar in Palm Springs, California or at a bar during the 1960 US Open in Denver, Colorado, and was overheard by a woman, who went on to order ‘the Palmer drink’. 1 . In other parts of the world, this mix of iced tea and lemonade is known simply as a ‘half and half’. BELLINI (peach juice, sparkling wine) Giuseppe Cipriani successfully created and then named two important culinary inventions of the 20th century. He was the owner of Harry’s Bar in Venice and chose the names wisely, inspired by the exhibits of two famous painters. He named his cocktail of peach juice mixed with sparkling wine after painter Giovanni Bellini (1430-1516) and 2 after painter Vittore Carpaccio (1465-1525), because of the vivid red colouring used in his work.

NEGRONI (gin, sweet vermouth, Campari) Another drink whose creator is somewhat uncertain, the ‘Negroni’, made of gin, vermouth and Campari, seems to have been invented by Italian aristocrat Count Camillo Negroni. Legend has it that Negroni was ordering his favourite drink, an Americano (Campari, sweet vermouth and club soda) at a café in Florence in the early- to mid-20th century, 3 by substituting the club soda with gin. One of the earliest documented appearances of the drink in English comes from actor and director Orson Welles, who wrote of the newly-discovered drink while shooting the 1949 film Black Magic in Rome: ‘The bitters are excellent for your liver, the gin is bad for you. 4 .’ SHIRLEY TEMPLE (lemon-lime or ginger ale soda, grenadine, maraschino cherry) This non-alcoholic cocktail is named after Shirley Temple (1928-2014), US ambassador and former child actress. 5 . According to several accounts, when she was very young and already a famous actress, Temple went out to dinner in Los Angeles with her parents and insisted on also being served a ‘cocktail’. To make the young star happy, the waiter mixed up a mocktail of lemon and lime or ginger ale soda, a splash of grenadine and a maraschino cherry. The ‘boy’ version of the drink is usually known as a ‘Roy Rogers’, with cola instead of lemon and lime or ginger ale soda, named after Roy Rogers, 6 .

A Presumably, the name of the drink spread from there B Some of its success is due to the cute origin of the story C Sometimes famous people are associated with certain food or drinks D They balance each other E who was one of the great ‘cowboy actors’ of the mid-20th century F and the idea came from that G when he had the idea of making the drink stronger H his dish of thin, marinated slices of raw beef or venison with olive oil and lemon juice

___ ___ 0 ___ ___ ___ ___ ___

193

test your competences

APERITIVO COCKTAILS: ITALIAN STYLE WITH BRITISH KNOW-HOW A new trend is spreading across the UK, the Italian ‘aperitivo’, a pre-dinner aperitif drink with snacks. There are few drinks with such iconic style as the aperitivo, with its distinctive use of Italian bitters, and often mixed with soda and Prosecco, it is less alcoholic than the traditional cocktail. You’ve probably enjoyed one without even realising it was part of a unique Italian cultural activity. Aperitivo-style cocktails such as the Negroni and Aperol Spritz are big hits in the UK, during the traditional afterwork happy hour, when British people go to the pub after leaving their offices. In Italy, where café culture is indistinguishable from their wine and cocktail culture, they flood the piazzas and cafés, sipping on Aperol Spritz and enjoying complimentary snacks. The aim is to prepare your palates for the evening meal, while socialising with friends over a drink and light snacks. Now London has embraced this bitter yet light style of cocktail, but maybe not the relaxed Italian style of drinking it. Think Aperol Spritz, Sgroppinos, Negroni Sbagliatos and Americanos. This trend has been on the increase for the past ten years, culminating in more than 300 of the city’s top bars serving their best cocktails in London Cocktail Week, which enters its tenth year in 2019. Here are some of our favourite aperitif-style cocktails for you to look out for.

NO20: Portobello Road gin, sweet vermouth, Maraschino liqueur and orange bitters, at Bar Américain OLIVE OIL GIN FIZZ: gin, homemade verbena syrup, fresh lemon juice, extra virgin olive oil and topped with Prosecco, at Cartizze Bar WC2 NEGRONI: Beefeater gin, Amaro Montenegro and Martini bianco vermouth, at Bedford and Strand Radio Rooftop Bar at London’s ME Hotel, with impressive views of the capital LA DOLCE VITA: Bombay Sapphire gin, Campari, limoncello, passion fruit purée and fresh grapefruit juice, at Radio Rooftop SANGUINETTA: Solerno blood orange liqueur, bitter lemon vodka, fresh lime, cranberry, topped with soda water, at Bourne & Hollingsworth Buildings But don’t forget to buy your special digital London Cocktail Week Festival Pass to enjoy 10 day-access to £6 cocktails in some of London’s trendiest bars, access to pop-ups and parties and unlimited entry to the cocktail village in the Old Truman Brewery on Brick Lane… Cheers!

READING COMPREHENSION

INVALSI Read the article about aperitivo cocktails and choose the best answers (A, B, C or D).

1 2 3

194

What makes the aperitivo so iconic? A Its elevated cost. B Its distinctive bitter and light taste. C The fact it comes with snacks. D The time of day you drink it. What is the difference between café cultures and wine and cocktail culture in Italy? A There is no real difference. B There is nothing to eat in cocktail and wine bars. C You can only drink alcohol in cocktail and wine bars. D You can only drink coffee in cafés. What is the aim of the aperitivo? A To give you a light snack before dinner. B To prepare your palate for dinner. C To let you socialise before dinner. D all of these things

4 5 6

What part of the aperitivo has London failed to embrace? A the cultural habit B the cocktail ingredients C the relaxation D the style of cocktail Which cocktail doesn’t contain gin? A La Dolce Vita B N020 C Sanguinetta D WC2 Negroni Which of these statements is true about London Cocktail Week? A It is free to enter. B It is ten years old. C It is in every bar in the city. D It is not very popular.

Service

LISTENING

2.31 Listen to an interview with Max about working as a waiter. For each question choose the best answer

(A, B or C).

1 The interviewer wants to… A hear stories about working front of house. B learn about the working conditions of waiters. C understand why front-of-house staff aren’t valued. 2 Max… A works as a waiter at the moment. B used to be a waiter but stopped. C wants to be a waiter, but can’t find a job. 3 What’s the most annoying thing about being a waiter? A the low pay B the long hours C People think you’re stupid. 4 What does Max confess to? A Looking for another job. B Liking his job. C Hating his job.

5 Which of these statements is true? A Nowadays there is a relaxed approach to service everywhere in the UK. B Some restaurants are changing their approach and adopting a modern service style. C The situation has got worse for waiters in restaurants in the UK. 6 According to Max, what will happen if staff are allowed to express their personalities? A Customers will complain. B Customer will like it. C It will make no difference. 7 Why does the interviewer think serving is a job for young people? A Because it’s all about having fun. B Because there are no career prospects. C Because the wages are too low. 8 How does Max see the future for waiters in the UK? A bright and encouraging B challenging and difficult C slowly improving

WRITING

3 Write an article for an online magazine about your experience of working front of house. Write between 120-180 words. In your article you should mention: • your role and responsibilities • what you liked about the job and why • what you didn’t like about the job and why

VIDEO ROLE PLAY & SPEAKING

Greeting a customer at a restaurant

Watch this video of a host greeting a customer at a restaurant. Read the prompts on the screen and take the role of the waiter.

Now watch the full version of the video and compare your answers.

6 Work in pairs. Role play the conversation between a

restaurant host and guests. Remember to swap roles and don’t forget to: • welcome and greet them • enquire about reservations • show them to the bar or waiting area

• offer to take their coats • give them menus • take their drinks orders

195

career paths The waiter

KEY WORDS FOR A GOOD WAITER PRODUCTS A waiter must know the products

of the restaurant and be able to present and explain the preparation and ingredients in each dish to the customers, as well as food and drink pairings, especially if there is not a sommelier.

SERVICE STYLE A waiter should be familiar with

different service styles (Italian, English, Russian, French, and self-service) and be able to carry them out as required to the satisfaction of customers.

SALES TECHNIQUES A waiter should demonstrate

excellent sales techniques in giving advice and guidance to customers, based on the various needs of the restaurant (ease of preparation, specials to push or greater profit margins) without ever compromising customer enjoyment or satisfaction.

WORKPLACE SAFETY Workplace safety is less of an

A waiter or server is responsible for serving tables in a restaurant. He or she serves food and drink to customers, helps them to order and tries to satisfy all their needs.

Top tips for waiters • Keep calm under pressure and work together as part of a team. • Project an outgoing and friendly personality at all times. • Maintain high levels of physical fitness as you will be on your feet for long hours. • Sharpen your memory skills for customers’ names and their orders. • Be proactive rather than reactive in foreseeing people’s needs and potential problems. • Always remember that formal training to become a waiter is important, but work experience in companies at a variety of different levels (from Pizzerias to fine dining restaurants) is just as important to attain professional excellence.

196

issue for front-of-house staff than the kitchen brigade, who are in contact with potentially dangerous tools and equipment. Nevertheless, waiters should follow all health and safety procedures set in place at the restaurant.

HYGIENE Waiters must maintain high standards of hygiene

at all times. This means ensuring they have a clean and tidy uniform; good personal hygiene, including clean and manicured hands and nails; and an adherence to restaurant rules, which aim to avoid contamination of the dishes served.

ORGANISATION Each person’s organisation of their time

and workload is essential to guarantee the smooth running of the front of house and the kitchen, and the only way to ensure a unique dining experience for all customers.

COMMUNICATION It is a vital skill for waiters who are constantly in contact with customers, as is a knowledge of foreign languages, which can aid understanding and help build a rapport.

SENSORY EVALUATION Good waiters should carry out

a sensory evaluation of the dining room by applying their acute sense of hearing and eyesight, in order to anticipate both customers’ and colleagues’ needs.

SOCIAL SKILLS Excellent social skills are key to

successfully dealing with customers in a restaurant environment. A waiter should be polite and reliable, always speak to customers courteously with ease and tact, even in the most unpredictable and difficult circumstances.

Career Paths

READING COMPREHENSION

INVALSI Read the texts on page 196 and answer these questions in no more than 4 words.

1 2 3 4

What must a waiter be able to do with dishes? What should a waiter be familiar with? What shouldn’t a waiter’s promotions compromise? What do the kitchen brigade use that front-of-house staff do not?

5 Why should waiters speak foreign languages? 6 What is key to dealing with difficult and unpredictable situations?

VOCABULARY

2 Complete these sentences with the missing prepositions. 1 2 3 4

I’m responsible _______ this half of the restaurant. We always try _______ satisfy customers’ requests. As a waiter you must be able _______ remember orders. You have to be familiar _______ the menu.

READING COMPREHENSION & SPEAKING

5 All staff must adhere _______ the restaurant’s code of conduct. 6 New waiters quickly learn to deal _______ difficult customers.

MEDIATING TEXTS

3 Work in pairs. Read this article about the famous maÎtre d’ Fred Sirieix and discuss the questions below.

The Art of Service: Secrets of the Maître D’ A great meal is about much more than food – and it’s the people who work front of house who know how to make you feel special. As Fred Sirieix, general manager of Galvin at Windows in London explains: ‘When you talk about hospitality, you are talking about connecting with people. It’s about giving first and giving generously.’ Yet beneath this warmth and gloss lies 1a mind of steel. He is able to take the very emotional business of working front of house and break it down into functions and systems. He talks about the process when a customer first approaches reception; about how there should be ‘five smiles’ from his staff en route from reception to the table, because that way the food tastes better!

Sirieix. School did not suit him, so he went to catering school and specialised in working front of house. After training in a Michelin-starred restaurant in France, he worked at some of London’s most prestigious restaurants, before joining the Galvin brothers. Sirieix thinks the British often look down upon working as a waiter. In fact only two of the 45 front-of-house staff at his restaurant are British. So a few years ago, he launched National Waiters Day to celebrate the job, attract talent into hospitality and change perceptions about being a waiter. Viewers of First Dates, a popular British TV reality show, have no illusions about Fred Sirieix’s skills, as he not only works as a maitre d’, but offers insights into human nature on the TV show.

Unsurprisingly, he’s now in demand as a consultant for companies outside the restaurant world who also have to look at customer service. But life was not always like that for

1 2 3 4 5 6

a mind of steel una mente risoluta

What does the writer mean when he says ‘a great meal is about much more than food’? What does maître d’ Fred Sirieix think hospitality is all about? Do you agree? What is the contradiction between how Fred Sirieix appears and how his mind works? How did Fred Sirieix become a maître d’? Does this surprise you? Why do you think the British people look down upon the job of waiter? Is it the same in your country? Why/Why not?

SPEAKING

ALTERNANZA SCUOLA-LAVORO

4 Work in pairs. Tell your partner about an experience you had of working as a waiter. Consider: • your responsibilities • positive aspects

• negative aspects • new skills you learnt

• your relationship with other staff • your relationship with customers

197

The sommelier

KEY WORDS FOR A GOOD SOMMELIER SENSORY EVALUATION It is without doubt the main

skill of a sommelier. He or she must be perfectly equipped to analyse the colour and tones of a wine; the quality and quantity of its aroma; its taste, including the level of sweetness, bitterness, acidity and how drinkable it is for customers.

WINEMAKING Sommeliers should thoroughly

understand the techniques of winemaking, from its processing, to its conservation, to the elimination of any defects.

WINE PROVENANCE A sommelier must also

understand wine provenance, and how terroir (climate, vine position, soil etc.) and production technique in different areas affects the wine.

WINE LEGISLATION Knowledge of wine legislation The sommelier is responsible for wine tasting; in other words he or she analyses it, provides an accurate description of it and suggests the best pairings with different dishes, according to a customer’s taste. The sommelier also selects and buys stock, and runs the wine and spirit cellars in the restaurants, wine bars and wine shops where he or she works.

Top tips for sommeliers • Cultivate your excellent nose and palate – test it often and don’t smoke or eat very spicy food. • Develop a knowledge and passion for good wine from all over the world. • Memorise information about types of grape, production processes and terroir. • Learn to negotiate with sellers and producers to get the best deals on wine and spirits. • To become a good sommelier, you should undertake a specialist course such as the three-year course offered by AIS, the Italian Association of Sommelier, or FISAR, the Italian Federation of Hotel and Restaurant Sommeliers. (There are equivalent courses in other countries.) Then you should complete your studies with work experience or a training course at a reputable company. But remember that you never stop learning throughout your career as new wines are produced.

198

is also crucial for a sommelier, from grape cultivation, to wine production, to appellation as IGP, DOC, DOCG etc.

MANAGEMENT SKILLS A sommelier also requires management skills in the beverage sector. He or she should be able to budget, write financial proposals for buying wine and create a wine and spirits menu.

COMMUNICATION A sommelier should create a link

between the cellar and the customer, so he or she has to be excellent at communication, able to gain people’s trust and guide them towards his or her recommendations. The aim is to fully satisfy the customer and not just make the most money.

GET STARTED

1 Work in pairs. Read the texts and put the following skills in order of importance for a sommelier.

• communication • management skills • sensory evaluation • wine legislation • winemaking • wine provenance

Career Paths

READING COMPREHENSION

2 Read the texts on page 199 again and decide if these sentences are T (true) or F (false). Correct the false ones. 1 A sommelier should be able to describe wine. 2 Sommeliers don’t manage wine cellars. 3 It doesn’t matter if a wine is undrinkable as long as it is of good quality. 4 Knowledge about where a wine comes from comes under the skill of winemaking techniques. 5 Appellation is part of wine legislation. 6 The main objective of a sommelier is customer satisfaction.

• • • • • • • • • • • •

3 Read this article about becoming a beer sommelier and answer the questions below.

How to Become a Beer Sommelier beer knowhow. During these courses you learn about the ingredients in beer, their impact on flavour, and how to distinguish between different beer styles (ales, lagers and mixed fermentation beers), as well as the history of brewing. There is also a section on food and beer pairing and the five key areas of beer production (malting, brewing, fermentation, maturation and packaging). The most useful part of the course for bar staff is packaging, as they learn about cold chain distribution and storage to preserve the flavour and conditions of beer during its shelf life. If a candidate successfully completes all three modules, they can then take the examination to become professional Beer Sommeliers. With the number of breweries in the UK now over 2,000, and beer imports on the increase, it’s more important than ever for bar staff to be educated about the different types of beer available. There are a whole range of qualifications that pubs can put their staff through to improve their knowledge, from online e-learning courses to practical cellar training. The Beer & Cider Academy Institute of Brewing and Distilling offers Foundation, Advanced and How to Judge Beer Courses, which provide staff with basic 1 2 3 4 5 6

Why should bar staff learn more about beer? What kind of courses can they take? Which courses does The Beer & Cider Academy Institute of Brewing and Distilling offer? What do you learn to distinguish between? Which of the key components of beer production is most useful to bar staff and why? How do you ultimately become a beer sommelier?

SPEAKING

MEDIATING TEXTS

4 Work in pairs. Discuss the ideas in the article you read. 1 2 3 4

Should all bar staff receive training on beer and the other drinks they serve? Why/Why not? What do they need to learn about (production, history, taste, pairing, packaging, storage etc.)? Would you prefer to become a wine or a beer sommelier and why? What are the similarities/differences between the two?

199

The bartender

KEY WORDS FOR A GOOD BARTENDER PRODUCTS A bartender must have a thorough

knowledge of the products and their use, including the need to choose quality ingredients in order to mix a good drink.

TECHNIQUE This is equally important to the bartenders, as they must know how to measure, mix and balance ingredients correctly and creatively.

SENSORY EVALUATION In order to serve the perfect

drink to a customer, a bartender must adopt sensory evaluation, considering the colour, decoration, glass type, smell, taste and the overall harmony of a drink.

COMMUNICATION Bartenders must be good

at communication and listening. They should be able to empathise and build a rapport with customers, based on being friendly, attentive and well mannered.

SALES TECHNIQUES Bar staff must have good sales A bartender is an expert in mixing and preparing drinks, which are generally alcoholic, cocktails or long drinks.

Top tips for bartenders • Always look smart and well presented. • Respond to customers tactfully and diplomatically, even if they are complaining. • Develop the ability to deal with difficult situations with flexibility and positivity. • Be outgoing, friendly and fun – people don’t go out to be miserable! • In Italy you can undertake courses with AIBES (The Association of Italian Bartenders and Supporters), FIB (The Federation of Italian Barmen), and FIPE (The Italian Federation of Public Businesses). There are many training organisations in other countries too. But always remember that lifelong learning should also be undertaken in order to become a truly professional figure.

techniques and be able to read and understand the needs of customers and try and guide them in their choices. However, they should also be aware that they are primarily selling alcohol and so encourage their customers to drink responsibly.

FOREIGN LANGUAGES A bartender should speak

at least two foreign languages, as he or she will frequently come into contact with customers from different countries, and because the role enables them to work abroad or in international venues such as holiday villages.

SELF-CONTROL This is an essential tool for a bartender, as people want to feel 1spoilt and get away from their everyday routines when they are sitting at the bar. So a bartender should never allow a customer to see that they are tired or are finding their job difficult, but should always seem calm and self-assured.

GET STARTED

spoilt viziati

1 Choose the best definition of a bartender. Then read the introductory text and check your answers. • A bartender is an expert in mixing and preparing drinks. • A bartender is a person who manages a bar. • A bartender specialises in cocktails.

200

Career Paths

READING COMPREHENSION

2 Read the texts on page 200 and complete these sentences. 1 2 3 4 5 6

Bartenders need to choose quality ingredients and mix them ___________________. A bartender must adopt ___________________ for the overall harmony of a drink. Bartenders should be able to empathise and ___________________ with customers. Bar staff need to ___________________ the needs of customers. A bartender can ___________________ or in international venues. A bartender should always seem ___________________.

3 Read this article about flair bartending and answer the questions below.

FLAIR BARTENDING Flair bartending is a technique used by bartenders to entertain guests by manipulating cocktail tools in an acrobatic way. ‘Flairtenders’ juggle, throw and flip bottles and shakers in such a way as to attract people to the bar. These techniques became popular after the 1988 film Cocktail starring Tom Cruise as the barman, but bartenders were doing clever tricks behind the bar long before that. It seems likely that the first bartender was an American showman and storyteller, Jerry Thomas, nicknamed ‘the Professor’ and considered the father of mixology in the USA. Apart from opening and running a number of saloons in New York City and across America, he wrote the Bar-Tender’s Guide, explaining how to mix drinks. And he created his signature drink, the Blue Blazer cocktail, which consisted in lighting whiskey and passing it between two mixing 1 What is flair bartending? 2 When and how did it become popular? 3 Who was Jerry Thomas and what did he do?

glasses to create an arc of flame. His ‘Martinez’ was also the precursor to the modern Martini. Then in 1997 the Flair Bartender’s Association was born in Orlando, Florida, leading to many different competitions and the start of the World Flair Association in 2008, with the aim of standardising Flair Bartending. Nowadays there are two main types of Flair Bartending: Working Flair and Exhibition Flair. Working Flair consists in soft and rapid movements, which aims to serve customers quickly and efficiently. It uses a glass, several bottles, a Boston cocktail shaker and garnishes. Exhibition Flair, on the other hand, aims to 1mesmerise and entertain customers with dramatic moments and tricks, which you find in competitions. But it can also render a bar distinctive, be part of a publicity campaign or the centrepiece of an exhibition. Italian Bruno Vanzan is considered one of the world’s best flair bartenders. He has 23 international victories, more than 100 competitions in 25 countries around the world, and he is also a big TV star. mesmerise incantare, affascinare

4 Which associations put flair bartending on the map? 5 What is the difference between working and exhibition flair? 6 Who is Bruno Vanzan and where is he from?

INTERNET RESEARCH & WRITING

4 Find out more information about Bruno Vanzan or another famous bartender and prepare a short presentation about him/her. You should talk about:

• his or her background, training and experience • how and why he/she became famous

• his/her achievements and awards • any cocktails, drinks or tricks he/she has invented

SPEAKING

5 Give your presentation to the class and vote for your favourite bartender. How to give a presentation, p. 255

201

The food and beverage manager KEY WORDS FOR A GOOD F&B MANAGER PRODUCT A food and beverage manager must have excellent product knowledge and be able to plan and design menus for the bar and restaurant areas.

BUSINESS SKILLS He or she must also have business

know-how, including marketing, budgeting, accounting, stocktaking and pricing and be able to apply it to the running of the restaurant in order to be commercially successful.

MANAGEMENT SKILLS He or she should also have

good management skills, training, recruiting, 1appraising, overseeing and liaising with staff in the bar, restaurants and kitchen areas.

ORGANISATION He or she needs organisation

to coordinate customer bookings, drafting daily rotas and special cover for absent staff. A food and beverage manager is responsible for making sure that a restaurant runs smoothly at all times and for providing food and drink to guests at a hotel or restaurant.

Top tips for food and beverage managers and catering managers • Always demonstrate good leadership skills – don’t expect your staff to do things you wouldn’t. • Study consumer trends and patterns as it will give your business a competitive advantage. • Develop problem-solving skills, by looking at a problem from a different perspective.

WORKPLACE SAFETY It should be a priority for a food and beverage manager, as they must ensure that all staff and working areas are safe and comply with health and safety regulations at all times.

COMMUNICATION He or she should have excellent communication and interpersonal skills and be able to motivate staff and gain the trust of customers.

CUSTOMER CARE It is also a major part of a food and

beverage manager’s job. They should be able to deal with customer complaints, calmly and efficiently, and find creative solutions when necessary.

• Learn to delegate – this will help staff work independently, using their own initiative and growing in their roles, and your job will be easier!

appraising valutando

READING COMPREHENSION

INVALSI Read the text and choose the correct option (A, B, C or D).

1 2 3

A food and beverage manager creates… A dishes. B drinks. C kitchens. D menus. Which of the following is part of staff management? A appraisal B hygiene C pricing D stocktaking Which of the following does a food and beverage manager not have to do? A accounts B budgets C cooking D marketing

202

4 5 6

What does a food and beverage manager draft? A beer B holidays C letters D rotas What do customers have to feel towards him/her? A understanding C suspicion B trust D motivation How should he/she deal with customers? A competitively B creatively C quickly D slowly

Career Paths

The catering manager

KEY WORDS FOR A GOOD CATERING MANAGER MANAGEMENT SKILLS Responsibilities can vary

according to the environment in which they work, but they should have excellent management skills, as they frequently recruit, train and supervise permanent and causal kitchen and front-of-house staff at big functions, in large institutions or where staff may be located on more than one site.

BUSINESS SKILLS They should also have excellent

business know-how as they must liaise with suppliers and clients, negotiate contracts with customers, assess their requirements and ensure they are satisfied with the service delivered.

ORGANISATION They also need good organisation

skills as they must timetable bookings, keep financial and administrative records, maintain stock levels and order new supplies as required.

PRODUCT Product knowledge is another vital skill as Catering managers work in-house for a variety of organisations, including hospitals, schools, factories, prisons, cruise ships, hotel chains, universities and visitor attractions; or they can work for a contract catering company providing food and drink to a range of customers.

they have to plan menus in consultation with chefs, and be able to monitor the quality of the product and service provided to customers.

WORKPLACE SAFETY Workplace safety of all staff

in all working environments is extremely important, including compliance with fire, licensing and employment regulations to ensure a healthy and happy workforce.

GET STARTED

1 Tick (✔) all the places where catering managers might work. Then read the introductory text and check your answers.

• cruise ships • offices

• factories • prisons

• hospitals • schools

• hostels • universities

• hotel chains • visitor attractions

READING COMPREHENSION

INVALSI Read the texts and answer these questions in no more than 4 words.

1 2 3 4 5 6

Apart from institutions, who else can catering managers work for? Where can their staff be located? What do they negotiate with customers? When do they order new stock? Who do they consult with about what? What aspects of workplace safety regulations are they particularly engaged with?

SPEAKING

3 Work in pairs. Compare and contrast the two roles: food and beverage manager and catering manager. What’s similar about them? What’s different about them?

203

Writing a CV and a personal profile A curriculum vitae, or CV for short (‘résumé’ in American English), is a brief description of a person’s education, qualifications, work history and skills, typically sent with a job application. Having a good CV is vital when looking for work, especially when there are many candidates applying for the same job. However, some companies ask you to fill in an application form instead of sending a CV.

Example of a CV

Mario Rossi A personal profile at the beginning of your CV, sells your strengths and qualities and sets out your career objectives. Use positive words and expressions (competent, adaptable, lead, responsible for, in charge of, etc.)

A list of work history, starting with your most recent job first, and including dates, organisation, duties and achievements, and the type of job (traineeship, temporary, holiday, internship, work experience, voluntary etc.).

Address Via Roma 132, 20143 Milan, Italy Telephone +39021222 Mobile: +393331234 Email m.rossi@tin.it

Personal profile A highly-motivated and capable professional chef, with a passion for preparing traditional and innovative Italian cuisine. Excellent organisational skills, a good team player and a quick learner, looking for a challenge in a busy, modern kitchen. Qualifications 2012-2017 – Diploma in catering, a five-year vocational course in G. Rosso Hotel and Catering Institute, Milan.

A list of qualifications and training courses (the most recent first), with the date, organisation and level achieved.

Work history • 2018-present: commis chef at Four Season Hotel, Milan. Responsible for assisting kitchen brigade in all aspects of kitchen preparation and cooking. Staff Member of the month award (October 2018). • 2017-2018: trainee chef at Sapori Restaurant, Milan. Trained in all aspects of restaurant preparation and cooking under various station chefs. • 2016-2017: assistant at Homeless Soup Kitchen, Milan. Helped prepare and distribute food to homeless people. Created and tested new budget recipes. Skills and competences Basic food hygiene and health and safety certificates. Good ICT skills, B2 English and French language skills.

Hobbies and interests, especially ones relevant to the job or showing leadership/teamwork qualities.

Personal details, including: name, address, phone number, email address and any professional social media presence. You no longer need to include your date of birth, owing to age discrimination rules.

Additional information about special skills or abilities relevant or complementary to the job, as well as language and ICT skills.

Hobbies and interests International cuisine and coaching football. Referee coaching certificate. References Available on request.

References, ideally including a recent employer and/or a tutor. You can name them if you want.

Top tips for writing a good CV

GET STARTED

• A CV should be neat and word-processed.

1 Where would you find the following information in a CV? Read Mario’s CV and check your answers. 1 abilities ________________ 2 activities ________________ 3 address ________________

4 aims ________________ 5 diplomas ________________ 6 jobs ________________

• It should be short, no more than two sides of A4 paper. • Grammar, punctuation and spelling should be correct. • It should be formal without contracted forms.

READING COMPREHENSION

2 Read the introduction and tips and answer these questions. 1 What is a CV? 2 What don’t you have to include and why? 3 What is the purpose of a personal profile?

204

4 What should you include in the work history? 5 Who should write the references? 6 How long should a CV be?

Career Paths

Europass CV The Europass CV is a standardised curriculum vitae recognised throughout the European Union, which aims to simplify recruitment between EU member states. It can be downloaded and filled in, or completed online in digital form.

Europass Curriculum Vitae

Personal information First name/Surname Laura Poletti Address Via Santa Chiara, 159, 80134 Napoli (Italy) Phone number/mobile +39 0812345 / +39 3123456 Email(s) laurapoletti@gmail.com Nationality Italian Gender Female Desired employment

Food and beverage manager

Work experience Dates August 2017 – Present Occupation or position held Assistant restaurant manager Main activities Responsible for the day-to-day running of a busy, city-centre restaurant; managing and recruiting staff, as well as covering absences; ordering new stock and assisting in the development of menus Name and address of employer La Taverna dell’Arte, Rampe San Giovanni Maggiore 1/A, Naples, Italy / Phone: 081-55275

Education and training Dates 2013-2017 Title of qualification Diploma in catering Name and type of organisation Istituto Professionale Alberghiero Elena di Savoia, Naples, Italy providing education and training

Personal skills and competences Mother tongue(s) Other language(s)

Italian UNDERSTANDING SPEAKING Listening Reading Spoken interaction Spoken production French C1 C1 B2 B2 English B2 C1 B2 B2 Levels: A1/A2: Basic user – B1/B2: Independent user – C1/C2: Proficient user Common European Framework of Reference for Languages

WRITING B2 B2

Communication skills Experience of all types of different team-work at school, work and in sports (member of competitive swimming team for past 10 years) Organisational skills Work well under stress; good leadership qualities; enjoy interacting with members of the public, front-of-house and kitchen staff, as well as other professional figures Computer skills Competent in most Microsoft Office programmes and HTML experience Other skills Play bass guitar in a rock band and hold diving certification Driving licence(s) A, B

CRITICAL THINKING & SPEAKING

3 Work in pairs. Read the Europass CV and answer these questions. 1 What is the aim of the Europass CV? 2 Does it follow the same tips as an ordinary CV?

3 Why/Why not? 4 Do you think it is better or worse? Why?

4 Read the statement below. Do you agree? Why/Why not? Most students are probably familiar with using Facebook and Instagram to document all aspects of their personal life, with funny photos, comments, memes and so on. However, as you embark on a professional career, it is important to be aware of the risks of oversharing personal information on social media and the damage it can potentially do.

205

Writing a covering letter

HAVE SOME MORE

There is a lot of competition when you apply for a job so, in addition to a well presented CV, you need a cover letter that makes you stand out from other candidates. It is usually your earliest written contact with a potential employer and creates a critical first impression, so it makes good sense to make the time and effort to write an effective covering letter. It should complement, not duplicate your CV and it should add information and a personal touch to your application.

Example of an application letter

Openings are generally Dear Mr/Ms and the person’s surname, or Dear Sir/Madam (if you don’t know who you are writing to). The main body of the letter should explain why you are the ideal candidate for the job and highlight your relevant skills and experience. But don’t repeat the information in the CV.

In general your address should be on the right and the address of the company on the left.

Mr John Smith Personnel Manager Old Mill Restaurant Mile End • London • E12 5DW

There are three general types of covering letter: • the application letter, which responds to a known job opening; • the prospecting letter, which inquires about possible positions; • the networking letter, which requests information and assistance in your job search.

Mary Stuart 4 Clare Road Birmingham • B1 1AA Mobile: 07288888888 Email: mary.s@gmail.co.uk

24th January 20...

Dear Mr Smith, I am writing to you to apply for the position of a kitchen assistant in your restaurant, as advertised in Catering World Magazine on 20th January 20... This letter and the attached CV will provide you with a brief history of my educational background and my professional achievements. I am currently working as a kitchen assistant at the Thistle Hotel in Central London. My responsibilities include: ensuring the highest standards of food hygiene; assisting the chef in food preparation; ensuring kitchen hygiene and that health and safety procedures are carried out correctly. I firmly believe that, with my catering skills, experience and enthusiasm, I can bring a valuable resource to your business and I am excited about this prospect and potential. I hope that in reading my CV you will be confident in my abilities to perform well as a kitchen assistant in your restaurant. In the meantime, I would be happy to come for an informal conversation.

The date should go under your address in line with the last line of the company’s address. You can put a reference or simply add a subject line which identifies the purpose of the letter, the position and where and when it was advertised. Make reference to attachments or enclosures (CV, references, certificates) in the final paragraph.

Yours sincerely,

Mary Stuart Enc.

Closing expressions such as ‘I look forward to hearing from you’ or ‘I am happy to come for an informal discussion’ etc. signal the end of the letter. These are usually followed by ‘Yours faithfully’ (if you don’t know the person) or ‘Yours sincerely’ (if you do). But ‘Best wishes’ and ‘Kind regards’ are also increasingly used.

Top tips for writing a covering letter • It should not be longer than a page of A4 if you want an employer to read it. • It should be word-processed in black ink. • It should use formal language, without short forms. • It must not have typos, spelling errors, inaccurate information or poor grammar. • It should follow the standard business letter layout, with the appropriate opening and closing expressions.

206

Career Paths

GET STARTED

1 Read the introduction on page 206. What is a covering letter? READING COMPREHENSION

2 Read the letter and tips on page 206 and decide if these sentences are T (true) or F (false). Correct the false ones. 1 A covering letter should complement, not duplicate your CV. 2 The reference or subject line should identify the purpose of the letter. 3 The main body of the letter should explain why you are the best person for the job. 4 You must always end a letter with ‘Yours sincerely’. 5 It can be quite long, up to 5 pages. 6 It can be an informal letter.

• • • • • • • • • • • •

WRITING

3 Choose one of these job adverts and write your covering letter. Use the points below to help you.

• hai visto l’annuncio sul sito dell’azienda • sei diplomato con il massimo dei voti • hai fatto due mesi di volontariato presso un campo estivo per ragazzi con difficoltà • hai fatto un tirocinio presso il ristorante La Torre della tua città

207

Preparing for an interview VIDEO

Watch the video and give examples for each sentence. 1 I nitial greetings: Good morning, ___________________ 2 Asking about past experience: ____________________ _________________________________________________ 3 Providing information about past experience: ______ _________________________________________________ 4 Talking about personal qualities: __________________ _________________________________________________ 5 Saying why you should get a job: __________________ _________________________________________________ 6 Explaining what happens next: ____________________ _________________________________________________

Top tips for a successful interview BEFORE • Do your research on the business to find out about its values, structure, areas of operation and so on. • Use this information, and the recruitment ad, to prepare some questions to ask during the interview. Don’t ask about the salary, unless they mention it first. • Think about examples you can use to answer the typical questions you can expect at an interview. • Organise what you are going to wear – something fairly formal is best. You should be smart and neat. • Get together anything you need to take with you, e.g. certificates, a copy of your CV, notes to use during the interview. DURING • When you arrive at the location, switch off your mobile. • Smile and shake hands firmly with the interviewer. • Maintain eye contact. • Sit down when you are invited to and then sit up straight. • Answer questions as fully as you can, providing relevant examples of your skills and achievements, but do not exaggerate or lie. • Do not interrupt, swear or criticise your past employers. • Be positive, confident and show you are interested in the job. • When you leave, thank the interviewer(s) for their time. AFTER • If you are not successful, you can call and ask for feedback and you should use this to help prepare for the next interview.

Preparing for an interview Interviewer • Good morning. Come in and take a seat. • Tell me about yourself. / What are your positive/negative qualities? • What type of restaurant… ? / What kind of… ? • Could you briefly outline your training and relevant past experience? • What did you learn during your work experience that can help you with this job? • What extra-curricular activities did you do that you consider useful experience? • Tell me in a few words why I should employ you. / Why do you want to work here? • Where do you see yourself in five years’ time? • We’ll phone you to let you know…

Interviewee • I’m very… / I can… / I don’t find it difficult… / I’m very interested in… • I like working… / I love the idea of… • My main strength is how I deal with the public. / I have excellent interpersonal skills and can develop a rapport with the people I meet. • As for my negative qualities, I can be… / I think my main weakness is… but I’ve made improvements in this area by … • I gained my catering diploma in… • While I was training, I worked as … in … and this helped me learn about collaborating with others. • I was part of… so I am used to hard, physical work. • Now I’m looking for a permanent position. • My current goal is to work for a business where I can grow.

SPEAKING

2 Role play an interview for the position advertised below. If you are interviewers, prepare your interview questions. If you are interviewees, prepare your answers. There are some notes below to help you.

CATERING ASSISTANT FOR FIFE COUNCIL Duties include preparation, cooking and serving of food to children and young people. Requirements: catering diploma; experience of serving meals and general kitchen and dining room duties; able to relate to children and young people; able to work in a team and on own initiative.

208

Interview notes • • • •

Reason for applying for job Relevant past experience and training Positive and negative qualities of candidates Reason why best candidate for the job

culture Dossier 1

the united kingdom Dossier 2

the united states of america Dossier 3

english-speaking world Dossier 4

enogastronomic tour of italy

209

Dossier

the united kingdom Quick facts

The United Kingdom of Great Britain and Northern Ireland, commonly called the United Kingdom or the UK, includes the countries of England*, Scotland, Wales and Northern Ireland. Great Britain (or sometimes just Britain) refers to the largest island which includes the countries of England, Scotland and Wales while the expression British Isles refers to this entire group of islands off the north west coast of mainland Europe, including Great Britain, Ireland, the Channel Islands, the Isle of Man, the Orkney Islands and many others. The UK covers an area of just under 244,000 km2 and has a population of approximately 66.04 million, with 55.6 million people living in England, 5.4 million in Scotland, 3.1 million in Wales and 1.9 million in Northern Ireland. England is the most densely populated with 413 people per square kilometre and Scotland the least densely populated with 68 people per square kilometre.

The capital city of England and the UK is London, situated in the south east of the country on the River Thames. A famous tourist destination, as well as one of the most important business and financial centres in the world, London has a population of 8.7 million. Cardiff, located on the Bristol Channel, is the capital of Wales and with a population of 363,000, it is the largest city in the country. Edinburgh, with a population of 503,000, is the capital of Scotland while the capital of Northern Ireland is Belfast (population 339,500). Wales

England 55.6 million

Scotland

Edinburgh

GET STARTED

1 Work in pairs and answer these questions. Then read the text and check your answers.

1 What is the capital city of the UK? 2 What other cities or landmarks/places can you name? 3 What do you know about the geography of the country? Can you think of any mountains or rivers?

READING COMPREHENSION

MEDIATING TEXTS

2 Read the text again and complete the fact files above. 210

149 per sq km

Northern Ireland

135 per sq km

The national flag of the UK is the Union Flag (often called the Union Jack) and it is made up of the flags of Scotland, England and Northern Ireland.

UK political system

The United Kingdom is a parliamentary democracy with a constitutional monarch, which means that the king or queen is the Head of State and a prime minister is the Head of the Government, which is voted into power by the people. The monarch, who must remain politically impartial, has ceremonial duties but very limited powers. The business of the UK parliament takes place in the House of Commons and the House of Lords, and decisions made in one House have to be approved by the other. There is also a national Parliament in Scotland, a national Assembly in Wales and a national Assembly in Northern Ireland. The process of devolution, which happened in 1999, transferred varying levels of power from the UK parliament to these countries, while keeping the authority over the devolved institutions in the UK parliament itself. The devolved powers include matters such as education, environment, culture, transport, justice and health. EU institutions

READING COMPREHENSION

1 Read the text and answer these questions. 1 What political system is there in the UK? 2 What role does the monarch have? 3 How is the UK parliament divided?

4 What is devolution and when did it happen in the UK? 5 What powers do the devolved national parliaments have?

211

Dossier

1 A brief history of the UK Prehistoric history The first people to inhabit the British Isles were hunters and gatherers. Around 4,500 BC the introduction of farming marked the beginning of the Neolithic period, when people started to have more settled lives and introduced rituals and ceremonies. Famous monuments, like Stonehenge, were built in this period. Through the Bronze and the Iron Ages the population increased and defensive forts were built.

The Romans (43-410 AD)

The Romans first arrived under Julius Caesar in 55 and 54 BC but the first conquest was carried out by Claudius and his troops in 43 AD. They gradually conquered all of what is now England and Wales but never managed to conquer Scotland. In fact, they built Hadrianâ&#x20AC;&#x2122;s Wall across the north of the country to protect them from the Scottish tribes. The Romans founded many important settlements, such as London, Bath, Manchester and York. They also built roads and introduced sanitation and sewage systems.

The Anglo-Saxons (410-800)

With the departure of the Romans, Britain was vulnerable to attacks from the Anglo-Saxons, from northwest Europe. They invaded and eventually settled in most of England, parts of Scotland, but not Wales or Ireland. The country was divided into several kingdoms.

High and Late Middle Ages (1154-1485) This part of the Middle Ages was marked by war (the Hundred Years War between England and France), natural disasters (such as the plague of 1348 which killed between 30% and 45% of the population) and public rebellion. The monarchy was starting to become less dominant and in 1215 King John was forced by his feudal barons to sign the Magna Carta, the oldest constitutional charter in Europe, which imposed limits on the monarchâ&#x20AC;&#x2122;s power.

The Vikings (800-1066) The next invasions came from the Vikings from Scandinavia. They settled in many areas and dominated a large part of the country, taking over political control. Yorvik (now York) was their capital. Their legacy was the formation of the independent kingdoms of Scotland and England.

The Normans (1066-1154)

Bath

212

In 1066, William, the Duke of Normandy, defeated the Saxons at the Battle of Hastings. He became King William I of England and ruled the country under the feudal system, where the king had complete control and owned all the land. The Normans built many stone churches and cathedrals, as well as castles to protect the land.

The Tudors (1485-1603)

The Stuarts

The Georgians

This period had perhaps two of the country’s strongest monarchs: Henry VIII and his daughter Elizabeth I. Henry, who had six wives in his attempt to have a male heir, separated from the Catholic Church as the Pope would not allow him to divorce and remarry. He appointed himself head of the Protestant Church of England. Queen Elizabeth I reigned over a period of great discovery and exploration as well as cultural renewal. On her death, the crown passed to her cousin James Stuart, King of Scotland.

With James I now King of Ireland and England, as well as Scotland, it started to be difficult to maintain peace between the Catholics and Protestants. Civil War broke out in 1642 between Royalists, who supported the monarch, and Parliamentarians, led by Oliver Cromwell, who were against the absolute power held by the king and in favour of a more powerful parliament. King Charles I, who succeeded James, was executed in 1649 and later Cromwell became Lord Protector of England, Scotland and Ireland. The monarchy was restored in 1660.

After Queen Anne, the last of the Stuarts, the crown passed to George, from the House of Hanover. The Georgian period (there were four kings of the same name) saw social change, for example the abolition of slavery, and the increase in the power of Parliament. It was also a period of wars, notably the American War of Independence and the Napoleonic Wars, with Nelson beating Napoleon at the Battle of Trafalgar and Wellington’s victory at Waterloo.

(1603 -1714)

(1714-1837)

The Victorian period (1837-1901) The period of Queen Victoria’s reign saw dramatic changes: the Industrial Revolution, with the invention of the steam engine, railways and telegraph; increased urbanisation and a move away from rural life; the expanding power of Britain and its empire; increased wealth for the upper and middle classes. The values of the Church and the patriarchal family were fundamental, but this morality and respectability was not reflected in the reality of society: the working classes faced terrible poverty, deprivation and injustice.

GET STARTED

1 Read the texts on pages 212-213 quickly and complete these sentences with the names of the historic figures. 1 Claudius was the first Roman Emperor to conquer Britain. 2 ______________ ruled under the feudal system. 3 ______________ signed the Magna Carta.

4 ______________ formed the Church of England. 5 ______________ was an important figure in the Civil War. 6 ______________ won the Battle of Waterloo.

READING COMPREHENSION

2 Read the texts more carefully and decide if these sentences are T (true) or F (false). Correct the false ones. 1 The Romans invaded Britain before the Anglo-Saxons. 2 The Anglo-Saxons settled in Wales. 3 The kingdoms of England and Scotland were formed under the Vikings. 4 The building of stone churches and castles was common under the Normans. 5 During the Middle Ages the figure of the king became even more important. 6 Queen Elizabeth I was one of Henry VIII’s wives. 7 The Civil War was between supporters of the king and supporters of Parliament. 8 During the Stuart Age, the country became a republic for a short period of time. 9 Slavery became illegal during the Georgian period. 10 The working classes in the Victorian period became richer.

• • • • • • • • • •

• • • • • • • • • • 213

Dossier

1 Key moments in the 20th and 21st centuries WAR AND CONFLICT • Britain fought in World War I (1914-1918) and World War II (1939-1945), both of which left the country in serious economic difficulties. • The Northern Ireland ‘Troubles’ were three decades of violence and killing (between 1969 and 1998) regarding the status of Northern Ireland within the UK. The unionist community (mainly Protestant) was in support of remaining part of the UK and the nationalist community (mainly Catholic) was in favour of a united Ireland. • British troops were part of the coalition force involved in the Gulf War (1990-1991), after Iraq invaded Kuwait, and in the Iraq War (2003-2011), which toppled Saddam Hussein’s government. British forces were also involved in military action in Afghanistan against al-Qaeda and Osama Bin Laden after the 2001 terrorist attacks in the USA. • On 7th July 2005, four suicide bombers attacked central London tube stations and buses, killing 52 people. • In 2017 there were several terrorist attacks in London and one in Manchester, causing many deaths and injuries. POLITICS AND ECONOMICS • In 1979, Margaret Thatcher, the leader of the Conservative Party, became the country’s first female Prime Minister. • The global financial crisis which began in 2007-2008 had severe effects on the British banking system and economy, and led to a recession. • Scotland held a referendum in 2014 about becoming an independent country but 55% of the voters said ‘no’ and, for now, the country remains part of the UK. • In 2016, the UK held a referendum on the country’s membership of the EU. Those in favour of Brexit won, with 52.5% of the vote, and official notification to leave was given to the EU on 29th March 2017.

READING COMPREHENSION

SOCIETY AND CULTURE • In 1918 women over the age of 30 won the right to vote, but it was not until 1928 that all women over 21 were able to vote. • The ‘Swinging Sixties’ are often considered a liberal and permissive decade. The laws regarding divorce, abortion and homosexuality were liberalised. Fashion had a new look with Mary Quant and the mini-skirt. Groups like The Beatles and The Rolling Stones changed the music scene. • Tragedy struck the royal family in 1997 with the death of Diana, the Princess of Wales, in a car crash. Prince William and Kate Middleton got married in 2011 and, in 2018, Prince Harry and Meghan Markle tied the knot at Windsor Castle. • Queen Elizabeth II celebrated her Diamond Jubilee in 2012. That was also the year that the summer Olympics The Olympic Stadium were held in London.

1 Read the texts and answer these questions. 1 What international wars or conflicts has the UK been involved in since the start of the 20th century? 2 What were the ‘Troubles’ in Northern Ireland? 3 Who was Margaret Thatcher?

INTERNET RESEARCH & WRITING

4 What two referendums were held in the last few years and why were they important? 5 What were the 1960s like in the UK? 6 What events have the Royal family been involved in over the last 25 years?

MEDIATING COMMUNICATION

2 Work in pairs. Prepare a timeline of significant events and situations (political, economic, cultural) that have affected Italy in the 21st century. Then write a short report.

214

How to write a report, p. 254

UK population and identity The population of the UK is getting older, mainly due to increased life expectancy, and 18.2% of the population is over 65. Of the people living in the UK, 9.4 million were born outside the UK. This is largely accounted for by immigrants arriving from the EU, in particular Romania and Poland. This, as well as earlier immigration from ex colonies such as Jamaica and India, means that a large variety of ethnic groups make up the population. This ethnic diversity has enriched and UK population data – 2017 influenced many aspects Total population 66.04 million of British society although, Number of births 762,000 unfortunately, integration and acceptance still raise Number of deaths 602,000 many issues.

Influenced by factors such as increases in divorce, married couples without children, co-habiting couples and one person households, the family unit has changed from the traditional nuclear family of a married couple with children. The average household size is 2.4 people.

The official religion is the Anglican Church, with the Monarch as its head, but many other religious faiths are practised from Judaism to Buddhism. Christians (Protestants and Catholics) total 35 million, while the second religion is Islam with 2.7 million Muslims. Around a quarter of the population state they follow no religion.

HAVE SOME MORE The period of the British Empire brought about many changes to the food available in the UK and immigration has continued to affect the way the country eats. Chicken tikka masala, an adapted Indian dish, is probably more popular than the traditional plate of fish and chips nowadays. Curry, spices, rice, couscous, pasta and pizza are eaten in homes and restaurants across the nation, both in authentic versions and also modified to suit local tastes and ingredients. Think, for example, of the horror an Italian would feel when presented with a ham and pineapple pizza!

READING COMPREHENSION

1 Read the texts and decide if these sentences are T (true) or F (false). Correct the false ones. 1 In the UK, a quarter of the population is older than 65. 2 More than 9 million people who live in the UK were not born there. 3 The UK no longer has problems related to integration. 4 The family unit has remained unchanged. 5 The UK does not have an official religion. 6 The type of food popular in the UK has been affected by immigration.

T • • • • • •

• • • • • •

SPEAKING

2 Work in pairs. Look at the images on this page. Which ones represent ‘Britishness’ to you? Why? 215

Dossier

1British cuisine: traditions and festivities

BURNS NIGHT is celebrated in Scotland on January 25th to commemorate the life of the Scottish poet Robert Burns. Many people hold a Burns Night supper, which can be a very formal event. The evening centres on the entrance of the traditional Scottish food haggis, made of sheep’s 1offal, served on a large platter to the sound of a piper playing 2bagpipes, the traditional Scottish instrument. When the haggis is on the table, the host reads the ‘Address to a Haggis’, a special poem that Robert Burns wrote in honour of the Scottish national dish. At the end of the reading, the haggis is ceremonially sliced into two pieces and the meal begins. Before the haggis there is usually a traditional cock-a-leekie soup, made of leeks and chicken, and then the haggis is eaten with neeps and tatties (turnips and potatoes). The traditional dessert is a Clootie Dumpling, a pudding served in a linen cloth, and of course you drink whisky!

haggis

SHROVE TUESDAY is the last day before Lent in the Christian calendar, the forty days before Easter, traditionally a period of abstinence from sugary or fatty foods. Originally the word ‘Shrove’ came from the ‘shriving bells’ calling people to church to confess their 3sins. Shrove Tuesday is also known as Mardi Gras or, in the UK, Pancake Day. This is because it is a final chance to indulge in the foods you should not eat during Lent, like pancakes, which are made of eggs, flour, butter and milk and served with lemon and sugar. Apart from making and eating pancakes, people also hold pancake races, a tradition dating back to 1445, where you have to run while 4tossing a pancake, making sure you do not drop it. Another Shrove Tuesday tradition is ‘mob football’, where two teams are formed by anyone who wants to play football between a pair of goals up to three miles apart. 1 offal interiora This tradition dates back to 2 bagpipes cornamuse the 12th century. 3 sins peccati 4 tossing facendo saltare

pancake race

GET STARTED

1 Look at the pictures on pages 216-217 and write the British festivity in which you eat each food. Then read the texts and check your answers. 1 mince pies ___________________

2 Simnel Cake ___________________

READING COMPREHENSION

3 haggis ___________________

4 pancakes ___________________

MEDIATING TEXTS

2 Read the texts again and complete these fact files. Burns Night When Why Food and drink Other traditions

216

___________ ___________ ___________ ___________

Shrove Tuesday

Easter

When Why Food and drink Other traditions

___________ ___________ ___________ ___________

Christmas Day ___________ ___________ ___________ ___________

When Why Food and drink Other traditions

___________ ___________ ___________ ___________

Easter comes forty days after the 5hardship of Lent and is the Christian celebration of the resurrection of Jesus Christ. On the Friday before Easter, known as Good Friday, people traditionally eat fish and cakes called hot cross buns, marked with a cross. The Saxons ate these in honour of the goddess of spring and rebirth, Eoestre. For Christians, the cross symbolises the crucifixion of Christ. Simnel Cake is another British tradition to mark the end of Lent, as the cake is rich with fruit, spices and marzipan. Eggs are also associated with Easter, a symbol of life and fertility, and people have painted them in bright colours since the Middle Ages. Nowadays children give and receive chocolate Easter eggs and often have an Easter egg hunt in the garden. Easter day lunch is traditionally roast lamb served with mint sauce and vegetables, although some people also eat turkey.

Simnel Cake

hot cross buns

Christmas Day is probably the most important food festival in the United Kingdom and it is the mince pies Christian festival to celebrate the birth of Jesus. People usually eat roast turkey or goose, with stuffing, roast potatoes, vegetables, gravy and cranberry sauce. After dinner, if you are not too full, you can eat Christmas pudding. It is a very rich, steamed pudding made with fruit and nuts, flambĂŠed in brandy and served with custard or brandy sauce. Traditionally an old sixpence was hidden in it, supposed to bring good luck to whoever found it. Other typical Christmas foods are Christmas cake, made with fruit and nuts and covered with marzipan and 6 icing, and mince pies, small tartlets filled with fruit, which date back to Tudor times. Children often leave these near the fireplace with a glass of sherry to warm Father Christmas when he comes down the chimney.

hardship privazioni icing glassa

QUICK BITES In 1647, the English Parliament passed a law banning Christmas under the leadership of the Puritan Oliver Cromwell because he considered the celebrations immoral!

Christmas cake

SPEAKING

3 Work in pairs. Discuss which festivity you would prefer to cook for and why. A I like the idea of Burns Night because itâ&#x20AC;&#x2122;s... B I would prefer Easter because I like...

WRITING

MEDIATING COMMUNICATION

4 Choose a national or regional Italian festivity and complete a fact file for it like those in exercise 2. Then write a short paragraph, using the texts on these pages to help you. Festivity __________________________________ When __________________________________ Why __________________________________ Carnival is an important Italian celebration...

Food and drink __________________________________ Other traditions __________________________________ Italian cuisine: traditions and festivities

217

Dossier

ma ste rin g rec ipe s

1Traditional British recipes Yorkshire pudding Ingredients

Method

●

225g (1) ____________ flour

●

8 free-range eggs

●

600ml milk

●

salt and freshly ground black pepper

●

55g olive oil

(2) ____________ the flour and a little salt and freshly ground black pepper into a (3) ____________. Add the eggs, mixing in with a (4) ____________, then gradually (5) ____________ in the milk, mixing slowly to (6) ____________ lumps forming. Cover the bowl with clingfilm and chill in the fridge overnight.

The idea behind Yorkshire pudding was to provide a cheap yet filling meal for people who couldn’t afford to buy a lot of meat because of the poor economic conditions in North East England. Traditionally it was served up first, with gravy, to fill up the family members before a smaller meat course. Today, Yorkshire puddings are an essential part of a traditional Sunday roast lunch.

Preheat the oven to 220°C/gas mark 7. Put oil in four non-stick Yorkshire Pudding tins. Place the tins in the (7) ____________ until smoking hot. Remove from the oven and quickly fill the moulds with the batter. Return to the oven and cook for 20-25 minutes. (8) ____________ the oven (9) ____________ to 190°C/Gas mark 5 and cook for a further 10 minutes to set the bottom of the puddings. Remove from the oven and (10) ____________.

1 Complete the recipe for Yorkshire pudding with the words in the box. whisk – down – place – oven – plain – serve – bowl – turn – pour – prevent

Cullen skink Ingredients For the stock

Scotland is famous for the excellent quality of its fish, in particular smoked salmon. Haddock, caught in the North Sea, is also common and smoked haddock is the main ingredient in Cullen skink, a traditional Scottish fish soup perfect for cold winter days.

For the soup 75g ________

●

75g ________

●

1 tbsp ________

●

2 ________, chopped

●

2 ________, chopped

●

2 ________ bulbs,

●

1 tbsp ________ 2 ________, finely chopped 2 ________, finely chopped 2 ________ cloves, peeled, crushed

chopped

300g ______, peeled, chopped

●

250ml ________

●

500g ________

●

750ml ________

●

500ml ________ 1 tbsp finely chopped fresh ________ freshly grated ________

●

2 Read the preparation method for the Cullen

skink recipe and complete the ingredients list.

218

Method To make the stock, in a large pan gently fry the leeks, onions and fennel in the butter and oil until softened. Add the white wine and bring to the boil. Then add the smoked haddock and the water and bring back to the boil. Simmer for about 30 minutes until the haddock is cooked through. ● Strain the haddock and chop into small pieces. Keep the stock. ● For the soup, heat the butter with the oil and fry the leeks, shallots and garlic until softened. Add the potatoes and the chopped smoked haddock to the pan. ● Add the stock and bring to the boil. Simmer for 10-15 minutes. Stir in the cream and then blend briefly with a stick blender but leaving some pieces of fish and vegetables intact. ● Sprinkle with chopped parsley and a pinch of freshly grated nutmeg. ●

Serve with warm crusty bread.

A Cornish pasty is a thick savoury pastry filled with beef and vegetables. Its origins date back to the period of tin mining in the 19th century in Cornwall, South West England. The miners needed to be able to eat a hearty, complete meal while staying deep down in the mines, so any food needed to be easy to transport, hold and eat. Beef skirt is the traditional cut of meat used as it has little fat and cooks in the same time as the vegetables.

Cornish pasty Ingredients

For the shortcrust pastry ● 500g strong flour ● 120g lard ● 125g Cornish butter ● 1 tsp salt ● 175ml cold water

Method Make the pastry by rubbing the two types of fat into the flour, then add the water and knead to make an elastic dough. Cover and rest in the fridge for at least three hours. ● Divide the pastry into six equal portions and roll each one out into a circle of about 20cm diameter. ● Place the diced vegetables and meat in the centre of each circle and season well. Fold the pastry over and crimp the edges together. Glaze each pasty with beaten egg or milk. ● Bake at 165°C for about 50-55 minutes until golden. ●

For the filling ● 450g beef skirt, cut into cubes ● 450g potato, diced ● 250g 1swede, diced ● 200g onion, sliced ● salt and pepper to taste ● beaten egg or milk to glaze

swede cavolo navone

Soda bread

Commonly associated with Northern Ireland, Soda Bread is a quick and simple bread to make at home. It is often served as part of an Ulster Fry – an Irish breakfast. It can also accompany a meat and vegetable stew, or simply be eaten warm with butter.

Method Mix the flours, salt and bicarbonate of soda into a large mixing bowl. Make a well in the centre and pour in the buttermilk. Mix quickly with a large fork to form a soft dough. If necessary, add a little more milk if the dough is too stiff. Knead very briefly on a floured surface and then shape into a round. Place on a lightly floured baking sheet and slightly flatten the top. Cut a cross on the top. Bake for about 30 minutes at 200°C or until the loaf sounds hollow when tapped. Cool on a wire rack.

Bara Brith Ingredients 400g mixed dried fruit ● 300ml strong hot tea ● 100g dark brown muscovado sugar ● 250g self-raising flour ● 1 tsp mixed spice ● 1 egg, beaten ● honey to glaze ●

Method

Ingredients 170g self-raising wholemeal flour ● 170g plain flour ● ½ tsp salt ●

½ tsp bicarbonate of soda ● 290ml buttermilk ●

Bara Brith – which means ‘speckled bread’ – is a Welsh fruit bread. Traditionally made with yeast, the recipe presented here is easier as it uses a chemical leavening agent.

Put the dried fruit in a bowl and cover with the hot tea. Add the sugar and stir well until it has dissolved. Leave to soak for at least 6 hours or overnight. Sift the flour and spice together and add to the soaked fruit and tea mixture. Add the beaten egg and blend well together. Pour the mixture into a lined loaf tin and bake at 180°C for about an hour. Test with a cocktail stick to check the cake is cooked in the middle. Drizzle with warm honey to make a glazed topping and then leave to cool on a wire rack. This cake is best kept for one or two days before eating. Serve sliced and spread with butter.

3 Read the three recipes on this page and decide which recipe(s): 1 is sweet. 2 is the quickest to make.

3 is a complete meal. 4 uses a chemical leavening agent.

5 requires resting time. 6 is served with butter.

219

Dossier

1Typical bars and restaurants in the UK • Established in Roman Britain, inns were places where officials stayed during their imperial journeys. Generally in remote places, they offered travellers food, drink and accommodation, as well as stables and feed for their horses. In Mediaeval times inns were used by merchants, court officials and religious pilgrims. • As the Romans were winelovers, they also opened taverns serving food and wine. • Britons preferred to open alehouses, producing and serving ale in their own homes.

• By the 16th century alehouses, inns and taverns all became known as public houses and then simply as pubs, and the distinction between them was lost. • Today pubs are an important British institution, not just somewhere to drink beer. They are vital meeting places for urban and rural communities; a focal point for social activities; and often symbolic of a place’s past, present and future. Unlike Italian pubs, most British pubs are popular places to eat typical local food.

The Jamaica Wine House, considered the first coffee house in London.

With the arrival of coffee in England in the 17th century, coffee houses started to appear in London and other cities. These soon became a kind of cultural centre, reserved only for men but from any social class, where debates on topics such as politics and art took place and business deals were made. Like-minded people often gathered together in the same coffee house so that each one soon became associated with a particular political viewpoint or field of business. In fact, the London Stock Exchange and other businesses started life in coffee houses.

READING COMPREHENSION

1 Read the texts and write I (inn), P (pub) or C (coffee house). 1 2 3 4 5 6

220

They are an important place to meet in towns and in the country. Business deals were often made here. They offered somewhere to eat, drink, sleep and rest horses. Only men were allowed in these places. They serve typical local food. They were used by merchants, court, officials and religious pilgrims.

___ ___ ___ ___ ___ ___

HAVE SOME MORE London is full of historic inns like Southwark’s Tabard Inn, established in about 1300 on the route from London to Canterbury, and it is the backdrop to writer Geoffrey Chaucer’s Canterbury Tales. The Dickens Inn, an original warehouse building near Tower Bridge, opened first in the 18th century and then reopened by Cedric Charles Dickens, great-grandson of the famous author, in 1976. Britain’s smallest pub, The Nutshell, 5 metres by 2 metres, is in Bury St Edmunds in Suffolk. And The Eagle in Cambridge is historically important as its ceiling and walls are covered with the graffiti of WWII airmen. It was also where scientists Francis Crick and James Watson first announced their discovery of how DNA carries genetic information.

FROM TAKEAWAYS TO FOOD DELIVERY APPS Takeaways have been a common feature on Britain’s high streets for decades. They offer the possibility to buy something tasty, and usually fairly cheap, to take home to eat when time is short or we don’t fancy cooking. The popular choices are Indian, Chinese, pizza, burgers, and fish and chips. Some restaurants have a takeaway service in addition to a sit-down restaurant. Others only offer food to take away with just a counter and a small space for customers to wait, with the kitchens behind. It is also possible to call some restaurants and ask for your food to be delivered to your door. There is normally a charge for this, although there are special discounts and offers especially for large orders. Over the last few years, with the development of smartphones and apps, getting ready-to-eat meals delivered to your home has become even easier. A large chain restaurant may have their own app for customers to download and to use to order their takeaway.

But the most common option is that of a food delivery app, like JustEat and Deliveroo, which acts as an intermediary between the restaurant and the customer. The customer chooses from a wide selection of restaurants and food choices on the app, pays by credit card or Paypal and sits comfortably at home waiting for the food to be delivered. The restaurant gets notification about what dishes to prepare and then the delivery company is in charge of taking the food from the restaurant to the customer’s home. In busy cities, JustEat and Deliveroo moped or bike riders whizzing through the traffic have become a familiar sight. The advantage of the apps over traditional takeaway delivery services is that the orders are tracked to avoid any mistakes and delays. There are also options for customers to leave feedback and reviews. And it is not just pizza and burgers which are available: you can get just about any cuisine possible and even fine dining restaurants are signing up to these apps. This means you are able to get a top quality meal at a much lower price than what you would pay if you went to the actual restaurant.

READING COMPREHENSION

INVALSI Read the article above and answer these questions in no more than 4 words.

1 2 3 4

Why do people get takeaways? (2 answers) What do some takeaway restaurants charge for? What are JustEat and Deliveroo? How do you pay for food on one of these apps?

SPEAKING

5 What means of transport do they often use to deliver the meals? 6 How do the apps ensure good customer service?

MEDIATING COMMUNICATION

3 Work in small groups. Discuss these questions. 1 Are takeaways popular in your country? 2 What kind of food do people usually get? 3 Do food delivery apps operate where you live?

4 What about in other parts of the country? 5 Do you think they are a good idea for customers? And for restaurants? Why/Why not?

INTERNET RESEARCH & SPEAKING

4 Choose one of the capital cities of the UK and one of the following places to eat. Do some research online, select an example in the capital city and prepare a short oral report on the location, menu, prices and guest reviews. Italian restaurant – tea room – traditional pub – takeaway

221

Dossier

the united states of america Quick facts

The United States of America is situated between the Pacific and (1) __________________ Oceans and it has borders to the north with (2) ________________ and to the south with (3) __________________. It is formed of (4) __________________ states and a federal district*. Two of these states are actually separate from the rest: Alaska is located to the north west of Canada and (5) __________________ is an archipelago in the middle of the Pacific Ocean. The US also has overseas territories, such as the United States Virgin Islands and Puerto Rico in the Caribbean and American Samoa in the South Pacific, which are controlled to various degrees by the US government.

This is the District of Columbia where the capital city Washington DC is located. It is land which was donated by the State of Maryland specifically to build the nationâ&#x20AC;&#x2122;s capital and is not part of any state.

Monument Valley, Arizona

READING COMPREHENSION

1 Use the information in this fact file

to complete the presentation of the USA.

SPEAKING

2 Work in pairs. Have you ever been to the USA? What places did you visit or would you like to visit?

222

Capital city: Washington DC Population: 330,073,471 State with highest population: California State with lowest population density: Alaska Flag: Stars and Stripes

US political system

The USA is a constitutional federal republic. The US Constitution, which entered into force in 1789, is the framework for the American system of government. It defines the three separate branches of government â&#x20AC;&#x201C; legislative, executive and judicial â&#x20AC;&#x201C; and their powers. Each of the branches of government has a form of power over the other two in order to ensure that no single branch can become dominant. The legislative branch, Congress, is separated into the House of Representatives and the Senate, with some shared and some unique powers. The executive branch is led by the President, who is elected every four years and can serve for a maximum of two terms. The judicial branch is led by the Supreme Court, which has the responsibility to ensure government actions and laws do not violate the Constitution. Amendments to the Constitution are possible, but so far only 27 amendments have been made. The first ten amendments, called the Bill of Rights, guarantee important freedoms to every American, including the freedom of speech, press and religion. The other amendments concern the expansion of political and civil liberties such as voting rights and the abolition of slavery. US Capital Building Washington DC

READING COMPREHENSION

1 Read the text and answer these questions. 1 What type of government is there in the USA and how is it structured? 2 Who is the leader of the executive branch?

3 What is the role of the Supreme Court? 4 What is the Bill of Rights?

INTERNET RESEARCH & WRITING

2 Find out more about one of the three branches of the US government. Write a short report on its structure, role, responsibilities and the people currently in positions of power within the branch.

223

Dossier

2 A brief history of the USA NATIVE AMERICANS There are several theories regarding the arrival of the first inhabitants, which is estimated to be around 20,000 to 60,000 years ago. They probably arrived by crossing the bridge of land that once linked Asia to Alaska and then gradually moved south and settled along the Pacific Ocean, in the mountains and deserts of the south-west, and along the Mississippi River. Each tribe of Native Americans adapted to their environment and lived by gathering or hunting their food, farming and fishing. Their lives were, and often still are, closely linked to the land. ARRIVAL OF THE EUROPEANS

After Columbus arrived in America in 1492, the next century was dominated by explorers and settlers. Following their conquest of Mexico, the Spanish moved into the south (New Mexico, California, Texas) as well as Florida. The French colonised parts of Canada and Louisiana in the south, while the English founded settlements along the Atlantic Coast. Their first successful colony was Jamestown in Virginia in 1607. The Pilgrim Fathers arrived on the ship The Mayflower in 1620 and established a colony in Plymouth, Massachusetts. There were also German and Dutch colonies. This period saw the drastic reduction in the number of Native Americans, killed by fighting or by the diseases brought by the European explorers and settlers. WAR OF INDEPENDENCE During the 18th century, the thirteen Colonies grew in terms of population and economic strength. However, Britain imposed more and more oppressive restrictions and taxes on them so resentment grew. In 1773 there was the famous Boston Tea Party, where a group of protesters attacked British ships and threw their cargo of tea into Boston Harbour. On 4th July 1776 the Declaration of Independence was signed, but fighting continued until a peace treaty was signed with Britain in 1783. A new Constitution was formed and George Washington became the first President of the United States of America in 1789. MOVING TO THE WEST The USA grew dramatically in size when, in 1803, a massive area of land around the Mississippi and the Great Plains was bought from the French (the â&#x20AC;&#x2DC;Louisiana Purchaseâ&#x20AC;&#x2122;). Then Florida was purchased from the Spanish in 1819 and, by 1848, Mexico had been forced to hand over Texas, New Mexico and California. People had started to move westwards across the continent to settle in the Great Plains, the Rocky Mountains and California, where gold had been discovered. To make settlements, they fought the Native Americans and forced them to move from their land.

224

CIVIL WAR By now the USA was an enormous country but with some fundamental differences between the states. The northern states were the main centres of finance, commerce and manufacturing. Here, slavery was illegal. The southern states were mainly agricultural and used slave labour to produce tobacco, sugar and cotton. Tension increased between North and South, and when Lincoln was elected President the southern states left the Union and formed the Confederate States of America. The Civil War between the Union (the northern states) and the Confederacy (the southern states) lasted from 1861 to 1865 and was eventually won by the north but with the loss of hundreds of thousands of lives on both sides. ECONOMIC GROWTH AND INDUSTRIALISATION The last twenty years of the 19th century were a time of great change for the country and one of exceptional economic growth. A period of depression followed the Civil War, but then the USA began to change from a rural nation to an urban one. The railroads were expanded, linking the Midwest with the Pacific Coast. Industrialisation led to the construction of more factories and mills, especially in the steel, iron and textiles industries, and the demand for labour grew. There was an enormous population growth, mostly due to the millions of immigrants who arrived on the West Coast from Asia and on the East Coast from Europe. Immigrants arriving at Ellis Island, New York, late 19th century.

GET STARTED

1 Work in pairs. Why are the dates in the box important in American history? Then read the text on pages 224-225 and check your answers.

1492 – 1776 – 1861

READING COMPREHENSION

2 Read the texts and answer these questions. 1 2 3 4 5 6 7 8

When and how did the first inhabitants of North America probably arrive? In which part of the country did the English form their first colonies? What happened to the Native Americans during the period of colonisation? What were the protestors at the Boston Tea Party protesting against? Who was the first President of the United States? What was the ‘Louisiana Purchase’? What were the main differences between the northern and southern states before the Civil War? How did the country change after the Civil War?

CRITICAL THINKING & SPEAKING

MEDIATING CONCEPTS

3 Read the information below and discuss this topic with the class. The late 19th and early 20th centuries saw millions of immigrants arrive in the USA, among them many Italians. What was the situation in Italy at that time? What led so many Italians to face this journey? At the beginning of the 21st century, are there many Italians that decide to migrate? Where to and why? 225

Dossier

2 Key moments in the 20th and 21st centuries PEARL HARBOR On the 7th December 1941 the Japanese attacked the American naval base in Pearl Harbor, Hawaii. In the surprise attack, hundreds of Japanese fighter planes destroyed or damaged American naval ships and planes. More than 2,000 American Army and Navy personnel died, and many more were injured. There were also many civilian casualties. The following day, US Congress declared war on Japan. After the USA dropped nuclear bombs on Hiroshima and Nagasaki in August 1945, the Japanese surrendered and the war ended. MARTIN LUTHER KING JR In 1955, Martin Luther King Jr, a Baptist Church minister, was chosen as the head of a new group to support the Montgomery bus boycott – a protest where the town’s black citizens boycotted the bus system for 13 months. This protest ended with the US Supreme Court deciding that segregation on the city’s public buses was unconstitutional. King quickly became a national civil rights leader against racial discrimination and segregation, organising non-violent protests and marches. He was assassinated on 4th April 1968. THE COLD WAR Much of the second half of the 20th century was marked by the Cold War between the USA and the USSR. Although there was no direct military conflict, there was extremely strong political and military tension, and both countries developed an arsenal of nuclear weapons. The end of the Cold War can be said to be at the Malta Summit in 1989, with an agreement between President George Bush and Gorbachev a few weeks after the fall of the Berlin Wall, a symbol of this East-West divide. Firefighters after the 9/11 attacks

Bush and Gorbachev, 1989

THE 9/11 ATTACK In the early morning of 11th September 2001, al-Qaeda terrorists hijacked four passenger airlines to carry out terrorist attacks on the USA. Two planes hit the north and south towers of the World Trade Center in New York, one hit the Pentagon in Washington DC and the last plane crashed into a field in Pennsylvania. There were almost 3,000 victims and thousands more injured. These attacks prompted the USA and other nations to strengthen their anti-terrorism legislation and declare a global War on Terror.

BARACK OBAMA Barack Obama, born on 4th August 1961 in Honolulu, Hawaii, was the first African-American President of the USA (2009-2017). His first presidential campaign used the slogan ‘Yes, we can’ in order to send a message of hope and change to the nation and in particular to new voters, many of them young and black. In 2009 he was awarded the Nobel Peace Prize.

READING COMPREHENSION

1 Read the texts and answer these questions. 1 What happened at Pearl Harbor? 2 What was the Montgomery bus boycott? 3 What methods of protest did King use to fight racial discrimination and segregation? 4 Which two countries were involved in the Cold War?

226

5 Why do you think the word ‘war’ was used even if there was no fighting? 6 What happened on 11th September 2001? 7 What was the response of the USA and other countries? 8 What message did Barack Obama want to give to voters during his first presidential campaign?

US population and identity The USA, with its long history of immigrants, used to be referred to with the term melting pot to indicate that immigrants of different nationalities and backgrounds would ‘melt’ and merge into the American culture and way of life. For many, this theory of assimilation has been overtaken by the more politically correct theory of multiculturalism, where each ethnic and national group maintains its separate identity, traditions and heritage while being a part of American society. This idea of a cultural mosaic is often referred to as a salad bowl, as each individual ‘ingredient’ keeps its own identity but does not merge into a homogeneous culture. Estimated figures for 2017 show 18.1% of the US population is of Hispanic or Latino origin (a person of Cuban, Mexican, Puerto Rican, South American, Central American or other Spanish culture). The Hispanic population is the principal driver behind demographic growth in the country, together with the Asian community. The languages spoken in US households reflect the diversity of the population, with nearly 21% speaking a language that is not English at home. Unsurprisingly, given the large percentage of people of Hispanic origin, Spanish is the most common language spoken at home after English. Regarding levels of education, nearly 30% of the total population have a university degree or higher, while 86.3% have graduated from high school. There are about 2.3 million children who are homeschooled, that is they do not attend school but are taught at home, usually by parents. Students attending graduation typically wear a gown and mortarboard, often with different colours to indicate the faculty.

There is no official church in the USA and the US Constitution guarantees the right to practise any form of religion. There are no US Census statistics regarding religious beliefs as questions about religion cannot be asked on the national census. However, other surveys show that there are a wide variety of religious beliefs and practices with Christianity being the largest, although in decline.

READING COMPREHENSION

1 Read the texts and decide if these sentences are T (true) or F (false). Correct the false ones. 1 The term ‘melting pot’ is not so popular today as it once was. 2 The term ‘salad bowl’ is used to indicate a homogeneous culture. 3 More than a quarter of the population of the USA is of Hispanic or Latino origin. 4 Spanish is the most spoken language at home. 5 It is possible for American children to be educated at home and not at school. 6 The right to practise any religion is protected by the US Constitution.

CRITICAL THINKING & SPEAKING

T F

• • • • • • • • • • • •

MEDIATING CONCEPTS

2 Work in small groups and discuss these questions.

1 Is it possible for people to hold onto their cultural traditions over several generations? 2 How much should an immigrant try to blend into his/her new country?

227

Dossier

2American cuisine: traditions and festivities ST PATRICK’S DAY is celebrated on March 17th and is the anniversary of the saint’s death in the 5th century AD. The Irish have observed this day as a religious holiday for over a thousand years. Families would traditionally attend church in the morning and celebrate in the afternoon, dancing, drinking and eating, although St Patrick’s Day falls within Lent. The first St Patrick’s Day parade took place in New York, not in Ireland, when Irish soldiers serving in the English army marched through New York City on March 17th, 1762. Today, that parade is the world’s oldest civilian parade and the largest in the US, with over 150,000 participants. Chicago is famous for 1dyeing the Chicago River green, a tradition started in 1962, and many people wear green for the day. Traditional foods are 2 corned beef, Irish lamb stew, soda bread and of course a pint of Guinness!

corned beef

THANKSGIVING DAY falls on the fourth Thursday in November, and many Americans take a long weekend to travel home to visit family and friends. Thanksgiving dates back to 1621, the year after the Pilgrims arrived in Massachusetts from England. After a difficult winter, when about half of them died, they 3turned for help to the Native Americans, who taught them how to plant corn and other crops. The following abundant 4harvest inspired the Pilgrims to give thanks by holding a feast with their Native Americans neighbours. Thanksgiving dinner is still celebrated today and almost always includes some of the pecan pie foods served at the first feast: roast turkey, cranberry sauce, potatoes, 5corn on the cob and pumpkin pie. Macaroni cheese and pecan pie are more recent 1 dyeing tingere additions to the menu. Before eating, people usually pause to give thanks 2 corned beef manzo sotto sale for what they have, including the chance of being united for the occasion. 3 turned… to si rivolsero a 4 harvest raccolta 5 GET STARTED corn on the cob pannocchia di granoturco 1 Match these American festivities to the people who first celebrated them. Then read the texts on pages 228-229 and check your answers. 1 2 3 4

St Patrick’s Day Thanksgiving Day Halloween Kwanzaa

a b c d

African-Americans Celts English pilgrims Irish immigrants

5 6 7 8

What did the Celts do to frighten away evil spirits? What games are played at Halloween? What does the Swahili word kwanzaa mean? What are the seven symbols of Kwanzaa?

READING COMPREHENSION

2 Read the texts again and answer these questions. 1 2 3 4

What happened in New York on March 17th, 1762? Which tradition started in Chicago in 1962? Where did the Pilgrims arrive in 1621? Who helped them plant corn and other crops?

VOCABULARY

3 Write the foods eaten at each different festivity in the table below.

228

St Patrick’s Day

Thanksgiving

Halloween

Kwanzaa

corned beef, ____________ _______________________

roast turkey, ___________ _______________________

candy apples, __________ _______________________

koki, __________________ _______________________

Originally a Celtic harvest festival to mark the end of summer, HALLOWEEN is celebrated on 31st October. Also considered a time for dead souls to return home, people used to set 6bonfires and wore masks and 7disguises to frighten away evil spirits. An attempt to supplant the pagan feast with a Christian one only succeeded in merging the two. Immigration to the USA established Halloween as a major holiday, particularly popular with children who dress up in scary costumes, play trick or treat and carve out Halloween cocktail giant pumpkins, called * Jack-o’-lanterns , with faces and candles inside. Apple bobbing* or biting toffee apples, candy apples in the US, are popular party games. Other traditional American Halloween foods are candy pumpkins, small pumpkin-shaped cakes; candy corns, giant brightly coloured corn-kernel sweets; roasted pumpkin seed and pumpkin pies. More recently, drinks coloured to look like witches potions have been added to the candy pumpkins and candy corns menu.

Legend has it that a man named Jack was so mean with his money that when he died he was not allowed into heaven, nor was he admitted to hell because he played jokes on the devil. So he had to walk the earth forever with his lantern, hence the name ‘Jack-o’-lantern’! Apple bobbing is a game played by putting apples in a bucket full of water and trying to bite one with your teeth. Players are not allowed to use hands which are often tied behind their backs to prevent cheating. bonfires falò disguises travestimenti 8 straw place mats tovagliette all’americana di paglia 6 7

KWANZAA , which means ‘first fruits’ in Swahili, is not a religious festival, but a celebration of African heritage and culture in the USA, from December 25th to January 1st. There are seven principles to Kwanzaa: unity, self-determination, community, cooperation, purpose, creativity and faith. Kwanzaa has many different symbols too: fruit, vegetables and nuts; 8straw place mats; a jollof rice candleholder; maize; gifts; a communal cup and seven candles in the African colours of red, green and black. Each day people come together to light a candle and discuss the principle for the day. At the end of the celebration, families join in a community feast called a karamu, often wearing traditional African clothing. Typical food at the feast includes koki, a dish of black-eyed peas; peanut soup; jollof rice, spicy rice often served with peanut soup vegetables, meat and fish; okra and greens or sweet potato and ginger beer or green tea with mint to drink.

SPEAKING

MEDIATING COMMUNICATION

4 Work in pairs. Your restaurant manager has asked you to take one of these traditional American menus (St Patrick’s Day, Thanksgiving, Halloween or Kwanzaa) and italianise it, so that you can serve it at your restaurant. Look at the dishes you listed in exercise 3 and decide: • which ingredients you are going to keep • how you are going to adapt the dishes for an Italian palate

• how you are going to stay faithful to the original theme

5 Present your menu to the class. So we’re doing a Thanksgiving Day menu and we’re going to keep the turkey because that’s the traditional Thanksgiving dish, but…

229

Dossier

ma ste rin g rec ipe s

2Traditional American recipes Buffalo wings Ingredients

Method

●

2lb chicken wings

●

2 tbsp olive oil

●

salt and freshly (1) ___

●

1 tsp garlic powder

●

¼ cup chili sauce

●

2 tbsp honey

●

4 tbsp butter

Put the oil, salt, pepper and garlic powder in a large (2) ___ with the chicken wings and (3) ___ together. Place the seasoned wings on a baking sheet and cook for around 50-60 minutes at 400°F, turning once, until golden with crispy skin.

black pepper

Whisk together the chili sauce and honey in a small pan and bring to a simmer. Stir in the butter until (4) ___ and then cook for a couple of minutes to (5) ___ the sauce slightly. Put the cooked chicken wings in a bowl with the sauce and toss until completely (6) ___. Grill under a low flame until the sauce caramelises, but be careful it doesn’t burn.

1 Choose the correct option to complete the recipe for Buffalo wings.

1 A made 2 A tin 3 A toss 4 A thawed 5 A increase 6 A sprinkled

B B B B B B

ground saucepan cook dissolved separate coated

C C C C C C

opened sieve whisk melted reduce dusted

D picked D bowl D blend D evaporated D liquefy D brushed

Jambalaya is a spicy, flavoursome dish from Louisiana that has its origins in French, African and Spanish cuisine. The exact recipe and ingredients vary from cook to cook. There is a Creole version made with tomatoes and a Cajun version made without.

Jambalaya MAKES: 4 servings

Method

Ingredients 1 tbsp extra virgin olive oil ● 1 onion, chopped ● 2 bell peppers, chopped ● 1lb boneless skinless chicken breasts, cut into 1’’ pieces ● salt and freshly ground black pepper ● 6 oz andouille sausage, sliced ● 2 cloves of garlic, minced ●

A relative newcomer to American food, Buffalo wings originated in the town of Buffalo, New York, in the mid-1960s. The most common story for their origin is that they were first made at the Anchor Bar by owner Teresa Bellissimo, perhaps as a midnight snack for her son or to use up the large number of chicken wings that were part of an incorrect delivery. What is sure, is that they have become a popular snack in bars and restaurants across the country, and the town of Buffalo has an annual National Buffalo Wing Festival.

1 tsp dried oregano 2 tbsp tomato paste ● 2 cups chicken stock ● 1 (15-oz) can chopped tomatoes ● 1 cup long grain rice ● cayenne pepper, chilli powder to taste ● 1lb shrimp, peeled and deveined ● 2 spring onions, thinly sliced ● ●

Heat the oil in a large pot. Add the chopped onions and peppers and gently cook until soft. Add the chicken pieces and season with salt and pepper. Cook until golden. Then stir in the sausage, garlic, oregano and tomato paste and cook for about 1 minute until fragrant. Add the chicken stock, chopped tomatoes and rice. Add cayenne pepper and chili powder to taste, depending on how spicy you like it. Cover with a tight-fitting lid, reduce the heat and cook until the liquid is almost absorbed and the rice tender (about 20 minutes). Add the shrimp and cook for a further 3-5 minutes. Stir in the thinly sliced spring onions just before serving.

2 Work in pairs. Read the recipe for Jambalaya and answer these questions. 1 2 3 4

230

Which preparation and cooking methods are used? What utensils and equipment do you need? What do you think the predominant flavours are? Do you think it is an easy dish to prepare? Why/Why not?

5 Would you prefer this version with tomatoes or one without? 6 Can you think of any other changes to the recipe that would work well?

Clam chowder Method a • Add 180ml wine; bring to the boil and add 1kg fresh, live, cleaned clams, cover and cook until the clams open.

b • Add 2 large potatoes peeled and roughly diced and simmer gently until cooked. c • Add 250ml water, fish stock, or light chicken stock and bring to a simmer. d • Blend half the potato mixture into a thick, creamy soup consistency.

e • Combine the two potato mixtures, the clams, broth and 200ml cream and simmer.

f • Drain them into a colander, catching the cooking liquid in a bowl for the chowder.

Clam chowders are popular across the USA, and many states have their own version, for example with tomatoes and bacon. New England Clam Chowder originated on the East Coast in the 18th century and has a thick, creamy consistency.

g • Sauté 1 medium onion finely chopped in butter until soft and transparent. h • Set the liquid aside and pull the clams from their shells and discard shells, parsley and thyme.

• Place clams and chopped vegetables into the reserved broth. j • 1 Simmer chopped onion, leek and carrot with sprigs of parsley and thyme i

in 400ml water for 10 minutes.

k • 11 Taste for seasoning and serve garnished with chopped parsley and whipped cream.

2.32 Work in pairs. Read the recipe for Clam chowder and put the steps in the correct order.

The first and last are done for you. Then listen and check your answers.

Chocolate chip cookies Method

MAKES: 24 cookies

Put the butter, brown sugar and granulated sugar in a bowl and beat with an electric mixer until light and fluffy. Then slowly beat in the vanilla extract and the eggs, one at a time.

Ingredients 2 ½ sticks __________

●

1 cup __________

●

Mix together the flour, baking soda and salt, and then slowly beat into the mixture. Fold in the chocolate chips by hand. Drop spoonfuls onto the lined baking sheet, keeping them about 2 inches apart to allow for spreading. Bake at 375ºF for about 10-12 minutes until lightly golden. Cool on the baking sheet for a couple of minutes and then remove to a wire rack to cool completely.

4 Read the recipe for Chocolate chip cookies

and complete the ingredient list. Then write a list of the equipment and utensils you need to prepare the recipe.

●

½ cup __________

●

2 tsp __________

●

2 __________

●

2 ¾ cups __________

●

1 tsp __________

●

¾ tsp __________

●

2 cups __________

Chocolate chip cookies are an American classic – perfect as a snack with a glass of cold milk. There are many variations of the recipe, for example with or without nuts, but what is important is to have the right ratio of brown to white sugar to give a chewy texture and caramel flavour, and never to skimp on the amount of chocolate chips you add – the more the better!

231

Dossier

2Typical bars and restaurants in the USA American diners were originally prefabricated structures used to prepare and serve food to the public. The word ‘diner’ comes from the dining car of a train, which was the style of the decor. There is a counter, stools and a food preparation or service area along the back wall. Walter Scott opened the first diner in the 19th century. Their popularity quickly grew as they were a convenient, and cheap way to eat out day or night. To attract more customers, diners became more comfortable and more modern with materials like Formica and new technology like air conditioning, ventilation and coffee-makers. Fast-food chains like McDonald’s and Kentucky Fried Chicken evolved from diners. In contrast, saloon bars symbolise America’s past. In our imagination we see the 1swing doors and long 2polished bars like in the Western movies. But the early saloons were less sophisticated, often in temporary buildings, serving a rough drink called firewater because of the high alcohol content. Inspired by Mexican cantinas, saloons opened as the American pioneers went West. The earliest saloon was established for traders in 1822 near the border of Wyoming, Colorado and Utah. Later, saloons opened in towns to serve soldiers, cowboys or mine prospectors. Some specialised in entertainment with dance halls, billiard tables, restaurants; others simply served drinks.

QUICK BITES In the USA, portion sizes are typically quite large. If you can’t finish your meal and you want to avoid wasting food, it is perfectly normal and acceptable to ask for the remainder ‘to go’. This means your server will put the extra food in a box or a bag for you to take home.

swing doors porte a vento polished lucidati

READING COMPREHENSION

1 Read the texts and decide if these sentences are T (true) or F (false). Correct the false ones. 1 The decorative style of a diner was modelled on a train’s restaurant car. 2 The first diner opened in the 1900s. 3 Diners were quite an expensive option for eating out. 4 They evolved into popular fast-food chains. 5 Saloons remind people of Western movies. 6 All saloons offered entertainment to the guests.

T F

• • • • • • • • • • • •

VOCABULARY

2 Complete the table with the words in the box. Use the text and a dictionary to help you. check – dining car – full – board – lift – reservation – restroom – vacation – waiter

UK cloakroom bill (3) _______________ booking

232

US (1) _______________ (2) _______________ server (4) _______________

UK (5) _______________ holiday (7) _______________ dining wagon

US American plan (6) _______________ elevator (8) _______________

LISTENING

2.33 Listen to a man talking about a famous diner and saloon and decide if these sentences are T (true) or

F (false). 1 The Palace in Arizona is an authentic Wild West saloon. 2 Local people saved the saloon doors from a fire. 3 You can see live entertainment there. 4 Zip’s Diner was first opened in 1964. 5 Stephen King wrote one of his books in the diner. 6 Zip’s Diner serves breakfast all day.

T F

• • • • • • • • • • • •

READING COMPREHENSION

TIPPING IN AMERICA 1 Tipping in the USA is a very serious issue because although there is a set minimum wage in the USA of around $8 per hour, it is much lower for service employees like waiters and bartenders as they’re expected to make up the rest in tips. 2 In reality there is no obligatory service charge in the US, tipping is at the customer’s discretion, but people working in this sector often depend on their tips to be able to live comfortably and are therefore upset if they do not receive them. 3 So if you want to follow the norms on tipping waiting staff in America, you should add 15-20% to your total bill, or even 25% if you are eating in a fine dining establishment. You don’t need to leave a tip if the bill states ‘gratuity included’, but be aware that large tables are still expected to tip and some places will try and add a service HAVE SOME MORE charge even after you tip, especially in more touristy areas. 4 In bars the situation is a little different, where a minimum of 10% is expected on top of the final bill where there is table service, and people generally leave a dollar per drink when ordering at the bar. 5 If you decide not to tip despite all counter indications, be prepared to justify your decision by explaining that you weren’t happy with the service, or that there is already a service charge included in the bill. American waiting staff are very open in their disapproval if you don’t tip and it could be quite embarrassing!

4 Read the article above and decide which paragraph (1-5) tells you: A how much you are expected to leave bar staff. B how much you are expected to tip waiters. C service staff earn very little in the USA. D the possible consequences of not tipping. E you don’t have to leave a tip.

CRITICAL THINKING & SPEAKING

__ __ __ __ __

MEDIATING COMMUNICATION

5 Work in pairs. Answer the following questions.

• Do people leave tips in your country? • Who do they leave them to and how much is normal? • Do you think people should pay extra for service or should it be included in the bill?

Tipping in the UK In the UK tipping is optional and not an expected part of the pay for waiting or bar staff. However, it is a way in which customers can show their appreciation for good or outstanding service and financially reward people who work in an essentially low-paid sector. But British people don’t feel very comfortable about tipping service personnel and it is not uncommon to leave no tip to bar staff and no more than 10% to waiting staff. Recently it has emerged that many chain restaurants in the UK keep tips destined for serving staff if the customer pays by credit or debit card. So it is advisable to check the bill carefully to see if service is included and if you want to leave a tip, pay the waiter directly in cash and not by card.

• What do you think about the way tips work in the USA? • What do you think of British people’s attitude to tips?

233

Dossier

english-speaking world Canada

Canadian food has many similarities with that of the USA and Europe, but there are also some specialities and particular dishes, often linked to the indigenous people, such as First Nations, and to French Canadians. 22% of the population, concentrated mainly in Quebec, are French speakers and descendants of the FRENCH COLONISTS who settled there in the 17th and 18th centuries.

Area

9,984,670 km2

Capital

Ottawa

Population

35,881,659 (estimated July 2018)

Government

federal parliamentary democracy, under a constitutional monarchy (member of the Commonwealth)

Languages

English, French

Tourtiere, a pie made with minced meat and spices, and tarte au sucre, a pastry base filled with a mix of brown sugar, vanilla and cream, are both French inspired dishes. Another dish which has its origins in Frenchspeaking Quebec is poutine. Often considered Canada’s unofficial national dish, it is a rather unhealthy plate of French fries, covered with gravy and lumps of white cheese curds. One story about its origins recounts that, in the late 1950s, a customer asked for cheese curds on fries, to which the restaurateur exclaimed ‘ça va faire une maudite poutine’, translated as ‘it will make a damn mess’. Thus the dish was born.

Other dishes have their origins with the INDIGENOUS PEOPLE of Canada. Pemmican is a concentrated mix of fat and protein, made from the meat of bison, moose or other animals. Dried berries can also be added. It was the perfect survival food for when provisions were scarce during long journeys and extreme winters.

Some recipes rely on local produce, such as the Saskatoon berry which comes from a plant native to North America. These dark purple berries are used in scones, muffins and, most commonly, in Saskatoon berry pie. The pastry pie crust is filled with the berries, which have been cooked with a little lemon juice and sugar, and then baked. It is delicious served warm with vanilla ice cream.

GETTING STARTED

1 Read the text and write the names of the dishes mentioned in the correct group. 1 Sweet:

____________, ____________

2 Savoury: ___________, ____________, ____________,

READING COMPREHENSION

2 Read the text again and write which dish(es): 1 has French origins. __________________ 2 was eaten by indigenous people. __________________ 3 is not very healthy. __________________

234

4 uses an ingredient only found in North America. 5 is made with pastry. 6 is high in protein.

__________________ __________________ __________________

ma ste rin g rec ipe s

Montreal bagels Montreal-style bagels are thinner and with a larger hole than those typically found in places like New York. Traditionally, they are baked in a wood-fired oven.

Ingredients

Method Mix together the water, sugar, oil, yeast, egg and maple syrup in a large bowl until the yeast dissolves. Then add the salt and the flour one cup at a (1) _______ until you have a soft dough. Turn the (2) _______ out onto the work surface and (3) _______ for about 10 minutes, adding more (4) _______ as necessary to prevent sticking. The dough should be soft and springy to the (5) _______. Place the dough in an oiled bowl, cover for 30 minutes. Cut the dough into 16 pieces and roll each piece into a 10” rope. Press the ends together to form a circle. Keep the pieces covered while you work. Let the bagels rest for 30 minutes. Meanwhile (6) _______ a large pan of water to the boil and add the honey. Gently place the bagels, three or four at a time, into the boiling water and boil for about 1 minute each side. Remove from the water using a slotted (7) _______ and place onto a wire rack. Generously sprinkle the bagels with the poppy or sesame seeds and (8) _______ at 450°F for about 15-20 minutes until golden brown.

1 ½ cups warm water 5 tbsp granulated sugar ● 3 tbsp vegetable oil ● 8g active dry yeast ● 1 egg ● 1 tbsp maple syrup

1 tsp salt 4-4 ½ cups all-purpose flour ● cup honey ● ¾ cup poppy seeds or sesame seeds

●

3 Complete the recipe with the words in the box.

bring – bake – knead – touch – flour spoon – time – dough

Nanaimo Bars Named after the city of Nanaimo, these delicious sweet snacks are quick and easy to make.

Ingredients For the bottom layer ● ¼ cup sugar ● 5 tbsp cocoa ● ½ cup unsalted butter ● 1 egg, beaten ● 1 ¼ cups graham cracker crumbs ● ½ cup chopped almonds ● 1 cup fine coconut

For the middle layer ● ½ cup unsalted butter ● 2 tbsp and 2 tsp cream ● 2 tbsp vanilla custard powder ● 2 cups powdered sugar For the top layer ● 4 oz dark chocolate ● 2 ½ tbsp unsalted butter

Method Put the sugar, cocoa and butter in a bowl over a pan of simmering water. Stir occasionally until melted and smooth. Whisk in the egg for a couple of minutes until the mixture has thickened. Remove the bowl from the heat and stir in the crumbs, almonds and coconut. Press firmly into a 8” square pan, lined with baking parchment. Place in the fridge to set. For the middle layer, cream together the butter, cream, custard powder and icing sugar until light. Spread over the biscuit base and refrigerate. Melt the chocolate and butter in a bowl over a pan of hot water, stirring well to combine the ingredients. Pour over the top and then chill until the chocolate has set. Cut into 16 squares.

4 Read the recipe and answer these questions. 1 How many layers does the dessert have? 2 What flavours and texture does the bottom layer have? 3 How would you describe the middle layer?

4 What preparation methods does the recipe involve? 5 Do you think it is an easy recipe to prepare? Why/Why not?

235

Dossier

South Africa

South Africa’s history of colonisation, particularly by the Dutch and later the British, their slaves from Southeast Asia and the later waves of immigration have influenced the culture and its cuisine with the flavours and ingredients of many different countries and peoples. Here are some of the things you could find on menus, in shops and in homes around the country. Rooibos or bush tea (often called redbush tea in the UK) is a herbal tea made from the leaves of the rooibos plant which grows in the area near the coastal areas of the Western and Eastern Cape provinces. It doesn’t contain caffeine and has low tannin levels. It has quite an earthy taste and it can be served hot with milk or lemon, as a cappuccino or as an iced tea. Biltong is a salty, cured meat made from different types of antelope and seasonings such as black pepper and coriander as well as salt. It is cut into strips and is very high in protein and low in fat. It is usually eaten as a snack.

Name

Republic of South Africa

Area

1,219,090 km2

Capital

Pretoria (administrative capital); Cape Town (legislative capital); Bloemfontein (judicial capital)

Population

55,380,210 (estimated July 2018)

Government

Parliamentary Republic

Languages

11 official languages including isiZulu, isiXhosa, Afrikaans and English

A typical street food or takeaway food, popular in the Durban area, is bunny chow. Despite its name, there is no rabbit in it at all. It is a spicy vegetarian or meat curry, often made with lamb, which is served in a hollowed out loaf of bread. Its origins probably lay with the Indian migrant workers who were reinventing one of their traditional meals using locally available products. Pap – or maize porridge – is a staple in many parts of the country. It is made by boiling coarsely ground maize with milk or water. The consistency can be thick or slightly thinner, and the flavour is very bland. It is served with vegetables and stews, although in some areas it is eaten with sugar and butter at breakfast.

QUICK BITES Now a common sight in many UK cities, as well as in other parts of the world, the restaurant chain Nando’s was started by two friends in Johannesburg in South Africa in 1987. It serves Portuguese-style chicken dishes with different kinds of spicy peri-peri sauces and marinades.

GET STARTED

1 Read the first paragraph of the text and say which factors have influenced South Africa’s cuisine. READING COMPREHENSION

2 Read the rest of the text

and complete this table. Rooibos Biltong Bunny chow Pap

236

MEDIATING TEXTS

What it is made of

What it tastes like

When/Where/How it is consumed

leaves of rooibos plant as a snack

ma ste rin g rec ipe s

Bobotie Often considered the national dish of South Africa, Bobotie was perhaps originally brought to the country by Asian settlers.

Ingredients

Method

2 slices white bread 2 onions, chopped ● 25g butter ● 2 garlic cloves, crushed ● 1kg minced beef ● 2 tbsp curry paste ● 1 tsp dried mixed herbs ● 5 allspice berries ● 3 cloves ● 3 tbsp sultanas ● 2 tbsp peach or mango chutney ● 2 bay leaves ● salt and pepper, as needed ●

Cover the slices of bread with cold water and leave to soak. In a large (1) pan/bowl, fry the onions in the butter until they are (2) soft/hard, then add the crushed garlic and the mince. Stir well, breaking up the mince. Once the mince is brown, add the curry paste, herbs and spices. Cook for a couple of (3) hours/minutes and then add the sultanas, chutney and bay leaves. (4) Season/Taste well with salt and freshly ground black pepper. Add a little hot water if necessary. Cover and cook gently for about 10 minutes, (5) whisking/ stirring occasionally. Squeeze the excess water (6) into/from the bread and then add it into the meat mixture. Mix well until the bread is completely combined with the meat. Press the mixture into an oval ovenproof dish, smoothing the top. (7) Cream/Beat the milk and eggs together, season well and then pour over the top of the meat mixture. Bake for 35-40 minutes at 180°C until the egg custard is (8) set/liquid and golden brown.

3 Read the recipe and choose the correct alternative.

●

For the topping ● 300ml full-fat milk ● 2 large eggs

Malva pudding This typical South African dessert is of Dutch origin.

Ingredients 500g butter ● 400g sugar ● 130g smooth apricot jam ● 4 large eggs ● 1kg self-raising flour ● 3 tsp bicarbonate of soda ● 1 tsp salt ● 1 litre milk ● 50ml white vinegar ●

For the sauce ● 250ml cream ● 125ml butter ● 125ml sugar ● 125ml water (or sherry/brandy)

4 Read the recipe and write a suitable

Method Cream together the butter and the sugar, and then beat in the apricot jam (1) _______ smooth. Add the eggs and mix well. Sift the dry (2) _______ together into a separate bowl and then add to the mixture in stages, alternating with the milk. Lastly mix in the vinegar. Pour the batter into a deep greased ovenproof dish. (3) _______ at 180°C for 45 minutes-1 hour, until the top is nicely brown and springy to the touch. If the cake browns too quickly, (4) _______ with foil. Just before the cake is baked, (5) _______ the sauce. Put the cream, butter, sugar and water (or sherry/brandy) in a small (6) _______ and heat until the butter has (7) _______ and the sugar has dissolved. Remove the cake from the oven and prick holes into the top. Immediately pour the hot sauce over the cake so it soaks into the sponge. (8) _______ warm with custard, cream or ice cream.

word for each gap.

SPEAKING

MEDIATING COMMUNICATION

5 Work in pairs. Discuss these questions. 1 Are there any similarities between these two recipes and ones in your country? 2 Do you think the recipes/flavours/textures would be appreciated in your country? Why/Why not? 3 Are all the ingredients easy to find/well known in your country?

237

Dossier

India

Indian cuisine has evolved over thousands of years, absorbing the influences of different places, people and religions to become extremely diverse. In turn, it has spread and influenced the cuisine of many other countries. It is sufficient to say that chicken tikka masala, a modified version of an Indian recipe, is basically considered a national dish in the UK. As many people in India are strict vegetarians for religious reasons, there are numerous non-meat dishes based on vegetables or pulses. One of the best known is Dhal, a lentil dish, which has several regional variations. But there are also many meat and fish specialities, like Lamb rogan josh, which gets its red colour from Kashmiri red chillies, or Kerala prawn curry, made with coconut milk and aromatic spices.

Area

3.287 million km2

Capital

New Delhi

Population

1,296,834,042 (estimated July 2018)

Government

Federal Parliamentary Republic

Languages

English, Hindi, Bengali, Telugu and others (There are 22 officially recognised languages.)

HAVE SOME MORE Spices are central to Indian cuisine: no other country in the world produces as many varieties, but not all regions like their food very hot. South Indian cuisine can have extremely spicy dishes, but dishes are often milder in the colder northern regions. The most commonly used spices are: turmeric, coriander, cumin, chilli, ginger, mustard seeds, cardamom, pepper and cinnamon.

Some regions of India traditionally accompany their food with rice, whereas others prefer bread or even noodles. The cooking oils too vary and include ghee (clarified butter) and peanut, mustard, sesame or coconut oils. Not all food is fried, however. The mild, creamy dish Korma gets its name from the Hindi word for â&#x20AC;&#x2DC;braisingâ&#x20AC;&#x2122;; Idli are steamed rice cakes, popular at breakfast; Indian roti is griddled flatbread; and in the north of India breads, like Naan, and meat dishes, like Tandoori chicken, are baked in a wood oven called a tandoor. Crispy Indian snacks are often eaten at home or as street food. Favourites include Samosa, spicy fried savoury-filled pastries, Bhaji or Pakora, spicy deep-fried vegetable fritters, and Pani puri, a round, hollow bread which is fried and filled with a watery mixture of tamarind, chilli and potato, and/or chickpeas. Indian desserts are often based on milk products, flavoured with pistachios, almonds, cardamom, cloves and nutmeg. Kaju ki barfi, for example, is made with 1cashew nuts and milk, topped with silver leaf and served on special occasions.

Keralan Prawn Curry

Samosa, Bhaji, Pakora

kaju ki barfi

cashew anacardo

READING COMPREHENSION

INVALSI Read the text and answer these questions in no more than 4 words.

1 2 3 4 5 6

238

What is the main ingredient of Dhal? What creates the special colour of Lamb rogan josh? What do some people use as an alternative to oil in their cooking? Which type of bread is baked in a tandoor? When is Kaju ki barfi eaten? Which area of India generally has the hottest and spiciest dishes?

ma ste rin g rec ipe s

Red onion and chilli bhajis This is a classic Indian starter served with raita, a yoghurt condiment which adds a fresh contrast to the heat of the spices and chilli.

Method Finely chop one onion and thinly slice the other. Sift 100g chickpea flour and ½ tsp baking powder into a bowl. Add 2 tsp curry powder, 1 chopped and deseeded chilli and a good sprinkling of salt. Add about 150ml of cold water to make a thick batter. Stir in the chopped and sliced onions until they are well coated. Mix together 150g natural yoghurt, 2 tbsp chopped mint and 1 small garlic clove, crushed. Add a little salt and pepper and then spoon the raita mix into a small bowl. Heat about 5 cm of vegetable oil in a deep pan. Test a tiny speck of batter. If it rises to the surface and starts to brown, it is hot enough. Add heaped tablespoons of onion mix to the pan a few at a time and cook for a few minutes. Turn once until they are evenly browned and crisp. Drain on kitchen paper, sprinkle with salt and serve warm with the raita.

2 Read the recipe and write a list of the ingredients and equipment you need to make it.

Gulab jamun This popular dessert is traditionally made with ‘khoya’ (milk solids prepared by heating milk over a low flame until most of the water evaporates). This recipe uses dried milk powder as a substitute.

Ingredients For the syrup ● 1 ½ cups water ● 1 ¾ cups sugar ● coarsely ground cardamom seeds For the gulab jamun ● 1 cup non-fat milk powder ● ¼ cup plain flour ● pinch of baking soda ● 3 tbsp unsalted butter (room temperature) ● ¼ cup whole milk (room temperature) ● oil for deep-frying

Method For the syrup, place the water, sugar and ground cardamom seeds in a large pan and bring them to the boil. Boil for one minute then remove from the heat. Stir the syrup until the sugar has dissolved and then 1 . For the gulab jamun, put the milk powder, flour and baking soda in a bowl. Add the butter and mix well. Now add the milk and 2 to make a dough. It should be soft and a little sticky, so add more milk or milk powder as necessary. 3 the dough too much otherwise the gulab jamun will be hard. Grease your hands with butter and divide the dough into about 20 equal portions. Roll them into balls. 4 in a deep pan over a medium flame and then fry the gulab jamun a few at a time. Remember they will double in volume, so give them enough space. It should take about 7 minutes and they should be dark golden brown. Cool for a few minutes before 5 . The gulab jamuns should sit in the hot syrup for at least 20 minutes prior to serving.

INVALSI Read the recipe and complete the text with the correct part (A-G). There are two extra parts.

A set aside B placing in the hot syrup C heat the oil

D lightly knead E other liquid ingredients F do not knead

G frying in the hot oil

239

Dossier

Australia

Area

7,741,220 km2

Capital

Canberra

Population

23,232,400

Government

Parliamentary Democracy, with a constitutional monarchy (member of the Commonwealth)

Languages

English

The culinary culture of Australia has radically changed over the last 80 or so years. The immigrants from Europe, in particular Italy, Greece and Germany, brought new recipes and flavours to replace the traditional British style meals that had been commonplace until then. The Asians followed with their explosion of flavours and colours; Vietnamese, Chinese, Thai and Japanese inspired dishes became commonplace on menus across the country. So perhaps it might seem strange that the latest trend in Australian cuisine depends on the country’s oldest ingredients. Aboriginal people have lived off the land for over 50,000 years, using kangaroo, crocodile, wild seeds and nuts, fruits, native vegetables and pungent spices for both culinary and medicinal purposes. Today these bush foods are being rediscovered. Kangaroo and crocodile meat* can be found on the ubiquitous barbecue, next to the more traditional lamb. Quandongs, or desert peaches, are used in many desserts and cakes. Seeds and leaves like aniseed myrtle and wattleseed give flavour to meat dishes, sauces or cakes. Australia has an abundance of shellfish and fish. King prawns, oysters, and Balmain bugs (butterfly fan lobster) can be found around the country’s coast. They are served in a variety of ways: with a simple wedge of lemon, or as part of an Asian-inspired dish. Fillets of John Dory are often battered, fried and served with chips, or pan-fried with herbs and served with mashed potatoes. Barrimundi is hugely popular. Its name comes from the Aboriginal language and means ‘large-scaled river fish’. It is usually grilled or pan-fried and it has a taste similar to snapper.

HAVE SOME MORE Vegemite is a product which has been around in nearly every Australian household for the last 100 years. It is a dark, salty spread, which is made from brewer’s yeast, and is full of vitamin B. It has quite a distinctive and strong taste if you are not used to it, but it is delicious spread thinly on toast.

Kangaroo meat is very healthy as it is low in fat, high in iron and zinc, and a good source of Omega-3. Kangaroo steaks cooked on a barbecue should be served rare as they can dry out if cooked for longer. Crocodile meat is also a healthy, low-fat alternative and it is also low in cholesterol.

GET STARTED

1 Read the text and tick (✔) which of these populations are mentioned as having had an influence on Australian cuisine over the years.

• Aboriginals • Greeks

• Americans • Japanese

• British • Chinese • New Zealanders • Thais

• Germans • Vietnamese

• Italians • Spanish

READING COMPREHENSION

2 Read the text again and complete these sentences. 1 2 3 4 5 6

240

A lot of Australian food was based on _________________________ until immigrants from Europe brought new recipes. Asian immigrants brought with them lots of new _______________________________. Examples of bush foods are _______________________________. These have been eaten by _______________________________ for thousands of years and are now becoming popular. There are lots of types of _______________________________ that can be found in Australia’s waters. Kangaroo and crocodile meat are both _______________________________.

ma ste rin g rec ipe s

Salt and pepper squid This Asian dish is now common throughout Australia, often served with potato wedges, steamed rice or mixed salad. This version is served with a chilli dipping sauce.

Method Mix together the marinade ingredients in a bowl. Make the dipping sauce by stirring all the ingredients together in a bowl until 1 . Leave to one side. Clean and wash the squid under running cold water. Pat dry with kitchen paper. Cross-cut the squid – this makes it curl up when fried – and then 2 . Marinade the pieces of squid for 30 minutes. Meanwhile heat the oil in a wok or a deep saucepan to 180°C. Mix the corn flour, plain flour, salt and pepper together in a bowl. 3 into the flour. Shake off the excess flour and carefully add the pieces a few at a time to the hot oil. Fry for about 1 or 2 minutes until 4 . Remove from the oil with a slotted spoon and 5 . Scatter the sliced spring onions and chilli over the squid, and serve with the dipping sauce in a small bowl on the side.

INVALSI Read the recipe and complete the text with the correct part (A-G). There are two extra parts.

A cut into squares B crisp and golden C remove the pieces of squid D the sugar has dissolved

E mix until coated completely F drain on kitchen paper G toss the squid pieces

Ingredients For the marinade ● ½ tsp salt ● juice of ½ a lemon ● ½ tsp ground white pepper ● 1 tsp rice wine For the dipping sauce ● 1 red chilli, finely chopped ● half a cucumber, finely diced ● 1 small red onion, finely chopped ● 100ml rice wine vinegar ● 1 tbsp caster sugar ● 2 tsp fish sauce For the squid ● 370g fresh squid ● 85g corn flour ● 1 tbsp flour ● 1 tsp salt ● 1 tsp coarse black pepper ● 750ml oil ● 1 spring onion, sliced ● 1 chilli, finely sliced

Lamingtons Widely recognised as the national cake of Australia, Lamingtons are squares of sponge coated in a layer of chocolate icing and desiccated coconut.

Ingredients 2 cups flour ● 2 tsp (1) ______ powder ● ¼ tsp salt ● 2 large eggs ● ½ cup butter ● ¾ cup sugar ● 1 tsp vanilla extract ● ½ cup milk ● 2 cups icing (2) ______ ● cup cocoa powder ● 3 tbsp butter ● ½ cup boiling water ● 2 cups desiccated coconut ●

Method Grease and line a 20cm x 30cm cake (3) ________. Using a mixer, cream the butter and sugar until light and fluffy. Add the vanilla extract and beat in the eggs, one at a time. Sift the flour, baking powder and salt together and stir half into the mixture. Then add half the milk and stir to combine. Repeat with the remaining flour and milk. Pour the cake (4) ________ into the tin and bake for around 30 (5) ________ at 350°F/180°C. Let the cake stand in the tin for about 10 minutes and then (6) ________ out onto a wire rack to cool. Cut the cake into squares of the desired size, place in an airtight container and refrigerate overnight. To (7) ________ the icing, sift the icing sugar and cocoa into a bowl. Add the butter and boiling water and stir until smooth. Place the coconut on a plate. Using a fork, dip each square into the icing until completely covered and then roll in the coconut. Place the squares on a (8) ________ rack until the icing has set.

4 Read the recipe and write a suitable word for each gap. 241

Dossier

4 enogastronomic tour of italy

Food and wine in north-west Italy North-west Italy has the smallest and least populated region, the Aosta Valley, semi-autonomous and strongly influenced by its French and Swiss neighbours. Its cold mountain climate means traditional cuisine is based on warming soups, filling rye breads, polenta, rice and potato gnocchi as well as cow’s milk cheeses such as its Fontina PDO. Wild game such as venison and mountain goat, and beef and pork are also on the menu, braised and flavoured with mountain herbs and spices.

HAVE SOME MORE The EU classifies foods and wines produced in specific areas, using defined methods, to agreed standards; here are some examples: PDO: Protected Designation of Origin (e.g. Grana Padano DOP); PGI: Protected Geographical Indication (e.g. Nocciola Piemonte IGP); TSG: Traditional Specialities Guaranteed (e.g. Mozzarella STG); CDO: Controlled Designation of Origin (e.g. Dolcetto d’Alba) CDOG: Controlled Designation of Origin Guaranteed (e.g. Barbera d’Asti)

242

Second in size only to Sicily, Piedmont’s landscape is extremely diverse: mountains, rivers, the fertile Padana plain, hills and lakes. So ingredients are plentiful and offer a wide variety of appetisers such as Bagna Càuda, raw vegetables with a garlic and anchovy sauce, deep fried stuffed courgette flowers, game and meat terrines and pâtés. Both wheat and rice grow well in this area, so filled pasta and risotto are popular first courses, often flavoured with abundant garlic or white truffle. There are plenty of cow’s milk DOP cheeses from the local dairy farms, such as Gorgonzola, Taleggio and Grana Padano. And even a PGI hazelnut (Nocciola Piemonte), an ingredient of the popular gianduia chocolates and Nutella spread. But above all, Piedmont is one of Italy’s top wine producing areas with many CDOG wines. These include: sparkling white Asti Spumante and red Brachetto d’Acqui; sophisticated dry white wines like Gavi; and the full-bodied but light-coloured Barolo. B

Lombardy is Italy’s most populated, industrialised and richest region. The cuisine reflects this with butter, cream, cheese and meat on every menu. Lombardy’s fertile plains grow rice, corn and buckwheat, so polenta and rice are more common than wheat pasta dishes. Risotto alla Milanese, enriched with butter, saffron and the local Parmigiano Reggiano PDO is very popular, but also pizzoccheri, a type of long flat buckwheat pasta, with savoy cabbage and cheese. The freshwater lakes make dishes with crayfish, frogs’ legs and eels common too. Meat and poultry appear in many main courses, but also as appetisers in dishes such as goose salame or foie gras. Lombardy is also the birthplace of the Christmas dessert Panettone.

Liguria is the only coastal region of north-west Italy, but it is also bordered by the Alps and Apennines, so its cuisine is a mixture of 1surf and turf. Its mild climate makes it equally D favourable for growing fruit and vegetables such as grapes and olives to produce olive oil, porcini mushrooms, and the basil and pine nuts (which go into its famous pesto together with garlic, cheese and olive oil, served with pasta). There are also plenty of fish dishes using anchovies, tuna, cod and sardines, both fresh or preserved in salt, but meat is less commonly eaten, apart from stewed or braised veal and rabbit. Liguria is also the home of focaccia, a pizza-like flat bread topped with a wide range of ingredients, and stuffed tarts with chestnuts or dried fruit.

Padua Mantua

Forlì

surf and turf mare e monti

GET STARTED

1 Work in pairs. List the regions of north-west Italy. Which foods and wines would you associate with them? Then read the texts on pages 242-243 and check your answers.

READING COMPREHENSION

2 Read the texts again and label the pictures with the names of the foods. 3 Write the name of the region to answer these questions. Where can you eat meat flavoured with mountain herbs and spices? Where can you eat surf and turf dishes? Where can you find a lot of butter, cream, cheese and meat on the menu? Where is the cuisine warming and filling? Which area is one of Italy’s top wine producers? Which area is the birthplace of a Christmas dessert? Which area is the home of focaccia? Which cuisine has lots of different appetisers?

e ng Ra

1 2 3 4 5 6 7 8

_____________ _____________ _____________ _____________ _____________ _____________ _____________ _____________

SPEAKING

4 Work in pairs. Ask and answer questions about the specialities of north-west Italy. A What is Bagna Càuda? B It’s a dish of raw vegetables with a garlic and anchovy sauce. A Where is it from? B It’s from…

WRITING

MEDIATING TEXTS

5 Work in pairs. Choose a speciality dish from one north-west Italy region and write the recipe in Italian and English. Bagna Càuda – Carbonade – Gnocchi al Pesto – Panettone Panissa – Pansoti alla Salsa di Noci – Risotto alla Milanese – Tegole – Vitello Tonnato

243

Dossier

Food and wine in Emilia-Romagna and north-east Italy

HAVE SOME MORE Emilia-Romagna is famous for different varieties of pasta with very curious names: Gramigna are curly tubes of pasta typical in Bologna; Tortelli are large filled pasta squares found all over Emilia-Romagna; Cappellacci are big pasta hats from Ferrara filled with butternut squash; Cappelletti are little hats filled with meat, eggs, breadcrumbs and cheese in Reggio Emilia; Garganelli are small squares of egg pasta rolled into tubes, often served with duck ragout in Bologna.

Emilia-Romagna in north-east Italy is considered the food capital of Italy thanks to the richness of its speciality PDO ingredients such as Prosciutto di Parma (dry-cured ham), Parmigiano Reggiano cheese and Modena balsamic vinegar; not to mention its PGI green asparagus, Borgotaro porcini mushrooms and Romagna 1shallots. In the more coastal region of Romagna, fish and meat are cooked on terracotta 2tiles; while inland in Emilia, cold cuts, cheeses and butter are combined with fresh egg pasta. Bread is also plentiful, from piadina flatbreads to deep-fried crescentina dough. There are also many indulgent sweets and cakes made with fruit or nuts, like almond mandorlotti biscuits or fruity savĂ˛r compote. The cuisine of Friuli-Venezia Giulia, in the extreme Northeast of the country, is hardly recognisable as Italian at all. The Slavic and Austrian influences are clearly visible in the spicy pork, cabbage soups, potatoes and savoury strudel, known as strukli. A range of speciality pumpkin, rye and barley breads are served with stewed meat, game and cheese dishes, or paparot, a polenta, spinach and garlic soup. Seafood is common too in the south, served in risottos, baked or preserved in salt. Sweets also have a central European flavour like Gubana, a baked cake with cinnamon dried and candied fruit, nuts and chocolate. Excellent CDOG wines include sweet white Ramandolo and Colli Orientali del Friuli Picolit.

shallots scalogni tiles tegole

244

Trentino-Alto Adige, the most northerly region, combines Italian cuisine with its Austro-Hungarian roots in dishes like beef goulash, served with polenta, often made with potatoes or buckwheat, not cornmeal. Typical dishes include strangolapreti, literally priest stranglers, spinach, cheese and bread dumplings; spĂ¤tzli, small egg noodles usually served with beef; or canederli, bread dumplings served with speck, the regionâ&#x20AC;&#x2122;s speciality smoked ham. Desserts are sweet and aromatic like Zelten, a rye cake of nuts, candied fruit, honey, cinnamon and liquor, or Torta Fregolotta, an almond tart.

Mantua

Veneto offers everything from seafood risottos to fish soups, cured meats to mature cheeses, PGI vegetables like red radicchio or white asparagus to PDO olive oil. Specialities are Sardelle in Saor, fresh sardines and onions, fried then marinated with pine nuts, raisins and lemon zest vinegar; spider crabs with parsley, olive oil, lemon juice and pepper; Black Ink Cuttlefish Risotto and Fegato alla Veneziana, sautéd veal livers with onions. Rice or polenta are preferred, but there are some speciality pasta dishes. Beef or horse meat is stewed in red wine, served raw in carpaccio, and bird game like pigeon is popular. Desserts are plentiful, with Tiramisu and Pandoro favourites.

Padua

READING Forlì COMPREHENSION

1 Read the texts on pages 244-245 and write the speciality foods in the box in the correct column. almond tart – balsamic vinegar – barley bread – bread dumplings – cabbage soup – cuttlefish risotto dry-cured ham – green asparagus – red radicchio – savoury strudel – smoked ham – white asparagus

Emilia-Romagna

Friuli-Venezia Giulia

Trentino-Alto Adige

Veneto

_______________________ _______________________ _______________________

LISTENING

2.34 Listen to a talk about wines from the Veneto and decide if these sentences are T (true) or F (false) .

ng Ra

1 Veneto produces more wine than any other area in Italy. 2 There are two main geographical areas in Veneto. 3 Soave grows in a cool climate. 4 Bardolino and Valpolicella are produced in central Veneto. 5 Pinot Grigio is an internationally successful wine. 6 Tocai Friulano tastes of lemon, apple and blossom. 7 Prosecco wine usually stops forming bubbles not long after it is poured. 8 It is not usually used in cocktails.

WRITING

T F

• • • • • • • •

ONLINE INTERACTION

3 Write an email to an English-speaking friend about a special meal you are preparing from one of the north-eastern regions of Italy. In your email:

• say what you are going to prepare as a starter, main course and dessert; • say which wines you are going to serve and why; • invite your friend to the meal.

How to write an email, p. 252

245

Dossier

Forlì

Food and wine in Central Italy With influences during Roman times from across the Empire, Lazio is also essentially rural with lamb, beef and PDO pecorino and ricotta cheeses; an abundance of fresh PGI fruit and vegetables, like kiwis and artichokes, and speciality extra-virgin olive oils. So appetisers include fried artichokes alla Giudia; first courses range from a simple chickpea pasta with rosemary to Pasta all’Amatriciana with onions, 1pork cheeks and tomatoes; main courses include baked spring lamb and spit-roast pork; and desserts are rich and creamy doughnuts or ricotta tarts.

pork cheeks guanciale cardoons cardi

The Marches is a coastal region on the Adriatic, famous for its cold cuts like PGI Ciauscolo made of pork meat and spiced with black pepper and garlic and PDO Carpegna ham; as well as fried breaded meat-stuffed olives from Ascoli Piceno. But menus are also full of mature sheep’s milk cheeses, griddled flatbreads, pasta dishes such as Vincisgrassi, a sort of lasagna, and roast or stewed meat. Seafood is prepared in white wine, tomato, or spicy meat sauces, but the speciality is Brodetto, a fish soup seasoned with vinegar, garlic or saffron. Many desserts are infused with locally-produced aniseed liquor, Anisetta. There are many CDOG wines too, notably red Conero, white Verdicchio and Vernaccia di Serrapetrona.

QUICK BITES ∞ The pasta dish Vincisgrassi from the Marches is so-called after an Austrian General, Windisch Graetz, beat Napoleon in 1799. ∞ The Roman dish, Carciofi alla Giudea, literally means Jewish-style artichokes, because the recipe came from the Roman Jewish ghettos. ∞ The name of the Tuscan soup Cacciucco probably comes from the Turkish word for small, referring to the small bits of fish in the soup, but there are many other legends about this dish.

246

As the green heart of Italy, Umbria is known for its meat, in particular pork from free-range forest pigs; served spit-roast, or cured as ham or sausages. Aromatic black and white truffles and delicious PDO olive oils flavour spaghetti dishes and omelettes. Grains and pulses like PGI lentils, as well as 2cardoons, porcini mushrooms and chestnuts play a central role in Umbrian cuisine. Speciality dishes include Strangozzi al Tartufo Nero, a type of spaghetti with black truffles and Gallina Ubriaca, literally drunken hen or chicken cooked in lots of Orvieto wine.

Tuscan food is clean, strong and simple like the landscape. Dishes are delicately flavoured with fruity olive oils, thyme, rosemary and fennel. Risottos are popular, but rice, spelt, beans and chickpeas are also added to soups. Tuscany’s saltless bread thickens Ribollita, twiceboiled vegetable soup, or appears in Panzanella, a tomato salad. Filled ravioli or tortelli, served with a sage butter, tomato or meat sauce are favourite first courses, as is the fish soup, Cacciucco, from Livorno. But Tuscany is best-known for meat, particularly thick Florentine beef steaks, grilled over juniper wood with aromatic herbs. Desserts include Castagnaccio, a chestnut flour cake and crunchy biscuits, Cantucci, served with sweet dessert wine, Vin Santo. Tuscany produces several of Italy’s most important wines, notably CDOG Chianti.

e ng

Ra GET STARTED

1 Work in pairs. Do you live in or have you visited Lazio, the Marches, Umbria or Tuscany? What food do people usually eat in these areas? Then read the texts on pages 246-247 and answer these questions.

READING COMPREHENSION

2 Read the texts again and match the words in the box to the places on the map. artichokes – lamb – lentils – olives – steak – truffle

3 Decide if these sentences are T (true) or F (false). Correct the false ones. 1 Roman cuisine has international influences. 2 The dish Pasta all’Amatriciana uses bacon. 3 Ascoli Piceno olives are baked. 4 Many desserts from the Marches contain aniseed.

T F • • • • • •

• •

T F 5 Pork is prized in Umbria because it is free-range. • • 6 Only black truffles are found and used in Umbria. • • 7 Tuscan food is rich and complex. • • 8 Chianti is one of Italy’s most important wines. • •

LISTENING

2.35 Listen and complete the Panzanella recipe with the missing words.

PANZANELLA

Ingredients • (1) _______ of stale rustic bread • 2 ripe (2) _______ • 2 red onions • 1 cucumber (3) _______ • 1 sprig of basil • extra virgin olive oil, vinegar salt and pepper (4) _______

ma ste rin g rec ipe s

Method Cut the bread into (5) _______ and soak in cold water for a couple of minutes. Then (6) _______ a little bread at a time and squeeze out excess water using your hands and (7) _______ into small, dry crumbs. Place in a (8) _______ and add tomatoes, cucumbers and sliced onion and basil leaves. Before serving (9) _______ with oil, salt and pepper and a splash of wine vinegar.

SPEAKING

5 Work in pairs. Decide in what kind of menu you would put the dish in exercise 4. Present your menu to the class. 247

Dossier

4Food and wine in Southern Italy and the islands

Basilicata’s cuisine is simple but unique, with produce such as PGI Sarconi beans or Senise peppers. Soups and pastas are flavoured with garlic, olive oil and chilli, with only small pieces of mainly lamb or pork. Acquasale is a popular soup of just water, bread, onion, tomatoes, garlic, oil and salt. And PGI Matera crusty bread and PDO Caciocavallo Silano cheese form part of many recipes. Mostaciola is a delicious sweet of almond, A cooked wine and honey.

HAVE SOME MORE The Panarda is a culinary tradition in Abruzzo. According to legend a young mother left her baby to fetch water and when she returned found it in the mouth of a wolf. In desperation she prayed to Saint Antonio Abate and the wolf released the baby. To thank Saint Antonio the women prepared a feast and generations of Abruzzesi continue the tradition ever since. Todays’s panardas have many different courses and last all night. There is a particularly good one in a town called Villavallelonga. sea urchins ricci di mare

A single region until 1970, Abruzzo and Molise have similar culinary traditions, but Abruzzo also has PDO Aquila saffron, Sulmona red garlic and CDO wines, like Montepulciano red and Trebbiano white. Favourite dishes include: maccheroni alla chitarra, egg pasta cut with a guitar-like instrument with spicy lamb ragù; crespelle, savoury filled crepes in broth or B oven-baked; ’ndocca ’ndocca, an entire pig stewed; and Ventricina Teramana, a spreadable pork sausage, completes the menu. Both regions are famous for producing artisan dried pasta. Desserts like cancelli in Molise or ferratelle in Abruzzo, lemon and aniseed flavoured galettes, are made with olive oil. Apulia’s fertile plains and beautiful coastline produce the greatest quantity of olive oil and much of Italy’s wheat and semolina. Speciality dishes include Orecchiette con Cime di Rapa, little pasta ears with bitter turnip tops; one-pot Tiella, baked rice, vegetables, potatoes and seafood; accompanied with crusty Altamura bread, twice-baked frisedda biscuits or taralli crackers. Oysters, mussels and 1sea urchins can be eaten raw with lemon, baked or served with pasta. Agnello al cartoccio, baked, foil-wrapped lamb with olives and sliced lampascioni, bitter onions; and sheep’s milk cheeses like PDO Canestrato Pugliese are popular. CDO red wines include Salice Salentino and Primitivo di Manduria.

GET STARTED

1 Match the dish to the region. Then read the text on pages 248-249 and check your answers. 1 2 3 4 5

248

Abruzzo Basilicata Calabria Campania Apulia

a b c d e

• Acquasale • Crespelle • Tiella • Ciambotta • Babà

Calabria’s spicy and sweet and sour cuisine reflects the influence of its many invaders. PDO Liquorice and Tropea red onions are specialities. Typical dishes include: Ciambotta, vegetable stew; D Mursiellu, spicy pork offal stew; and ‘Nduja, soft, cured spicy pork sausage. Olive oil is used in cooking and to preserve vegetables; fresh seafood dishes like Pesce Spada alla Bagnarese, roasted swordfish with capers, parsley and lemon are popular. Desserts are often deep-fried, like Cannariculi, fritters 2dripping in honey. E

Campania is a fertile, volcanic region, with San Marzano tomatoes and olive oils, as well as PGI Amalfi Coast lemons and Paestum artichokes. Campania produces excellent PDO Buffalo Mozzarella. Pizza Margherita, Gnocchi alla Sorrentina and Caprese salad all contain tomatoes and mozzarella. Seafood is popular in dishes like Impepata di Cozze, mussels with black pepper, lemon and parsley; Polpo Affogato, stewed octopus; or Frittura di Pesce, freshly caught deep-fried fish. Favourite sweets are Sfogliatelle, flaky pastry with ricotta and candied fruit; Babà, a rum-soaked sponge cake, or ice creams. CDO wines like white Greco di Tufo, Falanghina and Fiano are gaining popularity. 3 dripping immersi

READING COMPREHENSION

2 Read the text on pages 248-249 again and decide which region the following people should visit. 1 2 3 4 5

Julie loves eating seafood and lamb and likes bitter flavours. Dan likes to eat simple but spicy dishes without a lot of meat in them. Sonya has a passion for mozzarella cheese, desserts and likes seafood. Paul likes trying unusual flavours like saffron and aniseed and he loves crepes. Carol loves pork, chilli and sweet and sour dishes.

_____________ _____________ _____________ _____________ _____________

LISTENING

2.36 Listen to an expert talking about the cuisine of Sicily and Sardinia and choose the correct option.

1 2 3 4 5 6

The dish Couscous alla Trapanese contains… B meat and fish. C saffron and chilly. Which Sicilian dish has anchovies in it? A Pasta alla Norma B Pasta con sarde C Polpette Which of these Sicilian products have PGI status? A Etna Indian figs B Pantelleria capers C Sicilian oranges What is the literal meaning of the Sardinian flatbread called Carasau? A sheet of music B slice of cake C thin sandwich Which of the following is a hot appetiser? A Culurgiones B Fregola C Panadas Which of the following combinations are used in a popular Sardinian dessert? A cheese and honey B chocolate and chilli C saffron and bread A cheese and vegetables.

SPEAKING

4 Work in pairs. Create a dish based on some or all of the following ingredients in the box. Then present it to the class. You can use other basic ingredients like oil, pasta, rice, etc.

beans – fish roe – goat’s cheese – juniper – saffron – sea urchins – tomatoes – chilly – capers – sausage

The dish we want to present to you is a…

249

Dossier

4Most famous Italian food products

With people all over the world interested in the Mediterranean diet and wanting to buy genuine Italian products in their home country, many of Italy’s most famous food products are exported around the world. A ___________ This is probably the most famous product of Italy, well-known and valued the world over. Produced exclusively by mechanical cold pressing, the organoleptic qualities and the taste of extravirgin olive oil depend on the type of olive, location, soil and weather conditions. It is a fundamental part of the Mediterranean diet and perfect for dressing salads and drizzling over bruschetta, as its fruity, sometimes spicy, aroma and flavour can be best appreciated when cold.

B ___________ The number of cheeses made in Italy is too long to list, but some of the most highly regarded are: Parmigiano Reggiano, Grana Padano, Gorgonzola, Mozzarella di Bufala and Pecorino Sardo. It is possible to find the perfect cheese – made with cow, goat or sheep’s milk, soft or hard, mild or mature – for every kind of recipe and occasion.

C ___________ Curing meat is a centuries-old tradition in Italy and one of the most recognised names is surely Prosciutto di Parma, with the PDO* label. This ham, which is cured solely using sea salt and not nitrites, is served as an antipasto with melon, on pizza and wrapped around veal in the dish saltimbocca. Other cured meats and salami include Prosciutto di San Daniele, Finocchiona, Lardo di Colonnata, ’Nduja Calabrese and Bresaola della Valtellina.

The EU has a series of quality schemes for agricultural products and foodstuffs. The labels are: PDO – Protected Designation of Origin These are products which are produced, processed and prepared in a specific geographical area. PGI – Protected Geographical Indication The quality of these products is linked to the place where it is produced, processed or prepared, but the ingredients can come from other areas. TSG – Traditional Speciality Guaranteed This is a product with a traditional character, for its composition or means of production, but there is no link to a particular geographical area.

GET STARTED

1 Match the headings below to the correct paragraph. WINES

PIZZA

CHEESE

CURED MEATS

EXTRA VIRGIN OLIVE OIL

FRUIT AND VEGETABLES

READING COMPREHENSION

2 Read the texts on pages 250-251 and decide if these sentences are T (true) or F (false). Correct the false ones. 1 The Mediterranean diet is only of interest to those living in the area. 2 Different methods can be used to produce extra-virgin olive oil. 3 You can distinguish the taste and aroma of extra-virgin olive oil more when cold. 4 Italy produces a large variety of cheeses. 5 Prosciutto di Parma may contain nitrites. 6 Citrus fruits are commonly grown in the south of Italy. 7 The first pizza was made in 1889. 8 Italian wines are only made in the north of the country.

250

T F

• • • • • • • •

D ___________ In Trentino-Alto Adige we can find delicious, crunchy apples. Radicchio Rosso di Treviso has a bitter, slight spicy taste, and is served raw in salads as well as cooked in risotto. The white truffles from Alba are best finely sliced and sprinkled over a fondue, a plate of tagliolini or a fried egg. The south of Italy grows fragrant and juicy lemons along the Amalfi Coast and oranges in Sicily. The capers from Pantelleria, which are exclusively preserved in salt, are an indispensable ingredient in the Sicilian dish caponata, but go well with meat and fish too.

E ___________ This Italian classic is inextricably linked to the city of Naples. Although its origins are further back in time, it was in 1889 that a Neapolitan pizzamaker made the first Margherita in honour of Queen Margherita. Preferably baked in a wood-fired oven, and often with few, simple ingredients, pizza is a favourite in all corners of the globe.

F ___________ From familiar names like Chianti, Pinot Grigio and Prosecco to lesser known ones like Lacrima di Morro d’Alba, Aglianico del Vulture and Gambellara, from north to south the Italian peninsula produces some excellent, internationally recognised white, red, sparkling, and raisin wines. There is no problem in finding the perfect wine to pair with all kinds of starters, main courses and desserts.

HAVE SOME MORE The art of the Neapolitan pizzaiuola was added to UNESCO’s Intangible Cultural Heritage List in December 2017. It is a tradition with important links to the Neapolitan community and it is an art which is handed down from master to apprentice through observation and learning in the botteghe rather than just at a training course.

SPEAKING

3 Work in pairs. Answer these questions. 1 Which regions do the products mentioned in the text come from? 2 Do you know which ones have got the PDO, PGI or TSG labels? 3 Which of the products have you tried or would you like to try?

4 For your region, can you think of at least one product for each of the above categories? Do any of them have the EU labels? Compare your ideas with another pair.

INTERNET RESEARCH & WRITING

4 Choose a region of Italy (not your own) and carry out some research on the typical products grown or produced

there. Select two of them and prepare a written presentation to promote them. Your presentation should include: • the location(s) • details of growing or production methods

• any EU labels • their use in local and/or national recipes and dishes www.italia.it/en/travel-ideas/gastronomy.html

251

writing and speaking lab Writing a letter/an email

1 You receive this email from Peter Vivian about the opening of his new business, Gracie’s Brasserie. Read the email and study its structure and layout. Sender Addressee Date

Conclusion Closing formula/greeting

From: To: Sent: Subject:

Peter Vivian, restaurant manager local businesses Monday, 1 July Opening night at Gracie’s Brasserie

Opening formula/greeting

Dear friends, colleagues and neighbours, Reason for We are writing to invite you to the forthcoming opening of our new restaurant, writing Gracie’s, on Friday July 21st at 7 p.m. There will be a special discounted tasting menu with a wide range of dishes which will Specific be available on our à la carte menu. And each course will be paired with wine and a information non-alcohol alternative. We are inviting local business owners and other prominent members of the local community, as we would really welcome their support and honest feedback on this Further details exciting new venture. Please RSVP as soon as possible, specifying the number of covers you require for your group and any special dietary requirements. We hope to welcome you to our restaurant on the 21st. Request or Best wishes offer from all the team at Gracie’s

2 Now read Emma’s model reply and notes on the left. EMMA’S NOTES

Thank the sender

Accept the invitation Request 2 places and explain about partner’s gluten intolerance

3 Now write your

own reply, using the notes on the right.

252

YOUR NOTES

From: Emma Bird Sent: Wednesday, 3 July Subject: Opening night at Gracie’s Brasserie Dear Peter, Thank you for your email of 1st July, inviting me to the opening night of your new restaurant, Gracie’s. As a local business owner, I greatly appreciate the gesture and the sentiment of your email. I totally agree with you that it is important to try and get the support and feedback of the local community. So I would be happy to attend the opening evening, together with my business partner, Susie Watson. We are both really looking forward to trying your tasting menu, but please note that Susie is gluten-intolerant. Kind regards, Emma Bird

Apologise for not being able to accept the invitation Say your banqueting manager will go instead with his girlfriend Explain she is vegetarian

WRITING TIPS • Read the email/letter carefully • Write in the same formal or informal style as the sender – formal style uses full and polite forms – informal style uses abbreviations and contractions

• Cover all the points of the letter or email in your answer • Structure your reply in logical paragraphs • Always check grammar, spelling and punctuation

Writing and Speaking Lab

Writing an essay

1 Read the essay question and the model answer, and study its structure. You have recently had a class discussion about how to promote a new wine bar in class. Write an essay explaining the best type of marketing to use.

Expressing opinions

Providing examples

Introducing a contrasting opinion/idea Reinforce/Back up an idea

In my opinion the best type of marketing for a new bar is social media because it is free and reaches many young and potential customers.

Giving reasons

For example, you could promote the opening on Twitter, followed by an Instagram feed of people eating, drinking and having fun. In addition to this, you can offer voucher codes through apps, with two for the price of one drinks, or loyalty cards (a free bottle of wine after ten visits). However, it is also important to promote your business through traditional methods such as flyers and posters, to widen your customer base and increase footfall from people living in or visiting the area. The problem is that you need to print and hand out the promotional literature, which can be very expensive.

Further developing an idea

Countering an argument

You can keep costs low if staff do the leafleting before the opening night, increasing your public profile. Whichever marketing technique you choose, it must reflect the character and ethos of your business, and deliver the promises it makes in its promotion.

Conclusion

Writing an essay • Expressing opinion In my opinion…, I think/I believe that… • Giving reasons This is because/as… / Since… • Providing examples For example/For instance/In the case of… • Further developing ideas in addition to…/also/too/as well as…

2 Now read this essay question, plan and write your answer.

Your have recently had a class discussion about different styles of restaurant service. What is the best service to offer at a wedding banquet and why? Discuss.

• Contrasting ideas/opinions however/nevertheless/although/despite/on the other hand… • Countering arguments The problem (with this) is… / The difficulty comes when… • Reinforcing/Backing up an argument You can…/It is possible to…/This becomes… • Conclusion Whichever/However you… / To sum up… / In conclusion… / Last, but not least…

WRITING TIPS • Read the essay title carefully • Consider the type of answer the question requires – for/against – discursive/descriptive – explaining/exemplifying – giving opinion/advice • Decide on the target audience and choose the appropriate style • Adopt suitable language (persuasive, argumentative, technical etc.) • Plan and structure your essay carefully into logical paragraphs • Always check grammar, spelling and punctuation

253

writing and speaking lab Writing a report/an article

1 Read the report question and the model answer, and study its structure. You have recently been on a work placement at a hotel. Write a report about the hospitality services and facilities available at the hotel. Report on services and facilities at the Grand Hotel, Brighton Introduction

Use passive/ impersonal form

Give an objective evaluation

The Grand Hotel, Brighton, is a four-star luxury hotel in the centre of Brighton in the south-east of England, which is popular all-year round with high-end tourists and business customers.

Write a title

It has a wide range of hospitality facilities, including a restaurant with a mixture of à la carte and table d’hôte service, a bar and lounge, a fitness centre, a gym and swimming pool, conference and banqueting rooms, as well as free parking. Hotel services include: 24/7 room service, free high speed Wi-Fi Internet, air conditioning, front desk and concierge service.

Divide the report into sections

This hotel offers value for money, if you consider the level of facilities and services provided. There are no hidden extras that customers are not aware of at the time of booking. Despite this, some facilities urgently need updating considering the classification of the hotel, the lounge area in particular.

Conclusions

Make suggestions/ recommendations

Last, but not least, service is friendly and effective at all times, which greatly enhances the hospitality experience for hotel guests.

2 Now read this new report question and the following notes and plan your own report. You have recently completed a work experience period front of house or in the kitchen of a local gastropub. Read your notes and write a report about the services and facilities.

SEVEN STARS GASTROPUB, near Oxford Overall ✘ city centre ✔ rural ✔ family-friendly ✔ accessible ✔ dog-friendly Facilities ✔ bar ✔ restaurant ✔ beer garden ✔ car park ✔ toilets ✘ games room ✘ bedrooms Services ✔ food (9 a.m.-9 p.m.) ✔ vegan options ✔ vegetarian options ✔ food allergies ✔ private hire ✔ self-service ✘ table waiter service ✔ children’s menu ✘ local transport Additional info ✔ awards for customer service ✘ health and hygiene certificates

254

WRITING TIPS • Read the question carefully and make notes about the different aspects of the report • Develop these notes, by adding a description and then an evaluation • Keep the style formal (avoid abbreviations, contractions and colloquialisms) • Give your own personal opinion, offer recommendations and suggestions for improvement • Always check grammar, spelling and punctuation

Writing and Speaking Lab

Presentations and class debates

Presentation 1 Read the useful language and the tips for giving presentations. Giving a presentation

SPEAKING TIPS

• Stating objectives I’m going/I’d like to talk to you about… / I’m here today to… / The aim/topic of my presentation is… • Outlining the talk There are three parts. / I have five main points. / The talk will last for five minutes. • Making the first point I’ll start by… / First/Firstly, I’d like to tell you about… / To begin/start… • Moving on to other points Now I want to explain… / Moving on then to… / Next, let’s consider… • Referring to pictures/diagrams (As) You can see… / Take a look at… / If you turn to the handout, … • Summarising/Concluding To conclude… / Finally… / I’d like to finish by saying… / So to recap… • Inviting questions Are there any questions? / Please feel free to ask me about the presentation.

• Plan your presentation carefully: work out what you want to say and how you’re going to say it • Don’t write out or learn whole sentences from memory, but make notes on key words and issues • Structure your talk in three parts: say what you’re going to say, say it, summarise it • Be brief, but don’t rush through the points you want to make, give your audience time to think about what you say • Give practical examples and express your own opinion – this is more engaging • Make eye-contact, be relaxed, enthusiastic and interactive – don’t just talk at your audience • Never read what is on a handout or on a screen, summarise or let the audience read it themselves • Have a clear message in your conclusion and invite questions or comments from the audience

2 Now prepare a short presentation about one the following subjects. Work in small groups or pairs and take turns to give your presentations and evaluate how well each person follows the presentation tips. • culinary habits of young people in your country • the growth of veganism/vegetarianism/non-alcoholic drinks

• slow cooking vs fast food • sport and nutrition

Class debates 1 Read the tips and the useful language for having a class debate. Having a class debate

SPEAKING TIPS

• Giving an opinion The way I/we see it is… / In my/our opinion… / As far as I’m/we’re concerned… • Agreeing You’re right. / I hadn’t thought of that. / I totally agree (with you). • Partially agreeing You’ve got a point. / I see your point, but… / That’s interesting, the problem is… • Disagreeing I (completely) disagree (with you). / That’s not the point at all. / Sorry, but I can’t agree. • Interrupting I’d just like to say… / Let me stop you there. / I’m afraid you’re just not listening. • Eliciting opinions Don’t you agree? / That’s right, isn’t it? / What do you think (about)… ?

• Plan your presentation carefully: work out what you research, or discuss the topic of the debate in pairs or small groups • Work out your point of view and prepare a very short presentation/intervention • Be prepared to back your opinion with examples, facts and figures • Question and analyse other people’s opinions and ideas • Draw your conclusions about the topic of debate and don’t be afraid to change your mind

2 Now prepare to take part in a debate on the following subject. Use the tips to help you prepare your intervention and then hold the debate in class.

In the future we won’t need to learn to cook or serve in restaurants or bars because technology will take over many of our jobs. Do you agree?

255

grammar Present simple vs Present continuous Present simple

Present continuous

Si usa il Present simple: • per descrivere azioni abituali e fatti sempre veri The most popular ethnic restaurants serve Chinese or Indian cuisine.

Si usa il Present continuous: • per descrivere un’azione che si svolge nel momento in cui si parla Right now people are drinking coffee in the breakfast room.

• con always, usually, often, sometimes, never We always have lunch in the canteen.

• per parlare di situazioni temporanee Nowadays chefs are becoming very creative.

• con once, twice, three times a day/week/month/year… We wash our hands up to ten times a day!

• con le espressioni now, at the moment, at present, today/tonight, this week/month/year… The pub isn’t selling hot food this week.

• con i verbi di stato: feel, see, smell, taste, sound, believe, know, like… Do you smell smoke? Something is burning in the oven. • per parlare di orari prestabiliti (vedi pagina 78) MasterChef UK starts next Monday at 9 p.m.

• per parlare di eventi futuri programmati (vedi pagina 78) The chef is cooking a new seafood dish tomorrow evening.

Grammar map 1: Present simple Grammar map 2: Present continuous

1 Choose the correct alternative. 1 Independent tourists are often booking/often book an apartment or a villa instead of a hotel. 2 I am eating/eat out every week. 3 Takeaway restaurants are becoming/become popular because they are providing/provide a cheap and convenient alternative to restaurants. 4 Nowadays, star quality, as well as the promise of fine dining, is convincing/convinces more and more people to visit exclusive restaurants of TV celebrity chefs. 5 ‘Are you liking/Do you like your food, sir?’ ‘Yes, I’m really liking/really like it, thank you’. 6 ‘The buffet car is now open to customers. Today we are offering/offer a selection of hot snacks and drinks...’ 7 ‘Are you going / Do you go to the restaurant every day?’ ‘No, only twice a week.’ 8 ‘What are Matt and Alin doing / do Matt and Alin do at the moment?’ ‘I think they are cutting the vegetables for the stew.’

2 Write the verbs in brackets in the correct tense, Present simple or Present continuous. 1 2 3 4 5 6 7 8

The word ‘hospitality’ _______________________________ (describe) many different services. Accommodation means the place where you _______________________________ (stay). We _______________________________ (cook) all our dishes to order in this restaurant. Ugh! I _______________________________ (not want) to eat snake or buffalo! Increasingly, fast-food chains _______________________________ (dominate) the food market in Europe and America. How long _______________________________ (you / stay), Mr Hunt? This apple sauce _______________________________ (taste) good, just add a pinch of cinnamon. What _______________________________ (you / do) tomorrow evening? There’s a wine tasting at the Red Cellar.

3 Complete these sentences with the adverbs and expressions of time in the box. this morning – never – every day – tonight – usually – now – Sunday night

1 2 3 4 5 6

256

Are you having dinner at the new Sushi restaurant __________________? Mum, please, can I have some chips? We have vegetables __________________! My sister __________________ has breakfast with me, but __________________ she is still asleep. I’m sorry. I’m having lunch __________________. Can we speak later? My mother __________________ cooks on a Saturday evening. I’m working until late on __________________.

grammar Past simple vs Past continuous Past simple

Past continuous

Si usa il Past simple per parlare di azioni e situazioni accadute in un preciso momento del passato e ormai concluse.

Si usa il Past continuous per descrivere azioni in corso di svolgimento nel passato.

My boyfriend opened a new restaurant in Chicago a week ago. Did you see MasterChef Italia on TV last night? I was very young when I started working in my uncle’s bistrot in Paris.

On this day, one year ago, I was serving my first customers at the café. Were the waiters working at the restaurant at 6 p.m. yesterday evening?

Si possono usare il Past simple e il Past continuous nella stessa frase per indicare che durante lo svolgimento di un’azione, è accaduto un fatto. When the chef was promoting his new cookbook on TV, his co-author had an accident.

rammar map 3: Past simple G Grammar map 4: Past continuous

1 Complete this text with the correct tense of the verbs in brackets, Past simple or Past continuous. Last month I (1) ___________ (go) to Paris to visit my aunt. One night, we (2) ___________ (have) dinner in a fancy restaurant in Montmartre when my aunt (3) ___________ (get) a call on her mobile phone and (4) ___________ (go) outside to talk. While she (5) ___________ (speak) to her friend, I (6) ___________ (see) a man in a white chef’s uniform who (7) ___________ (sign) autographs. It (8) ___________ (be) Anthony Bourdain! ‘Excuse me, can I take a photograph with you and me together?’, I (9) ___________ (ask). He (10) ___________ (say) yes, so I (11) ___________ (stop) a waitress who (12) ___________ (pass) and (13) ___________ (give) my mobile to her. After she (14) ___________ (take) the photo, I (15) ___________ (wish) Mr Bourdain all the best and I (16) ___________ (go) back to my table. Two days later, while I (17) ___________ (wait) for my plane to go home, I (18) ___________ (hear) the news of Anthony Bourdain’s suicide. I (19) ___________ (be) so shocked that I (20) __________ (start) crying in front of all the passengers of my flight.

used to Forma

Uso

used to + forma base del verbo Nelle forme interrogativa e negativa e nelle short answers si usa l’ausiliare did.

Si usa used to per parlare di situazioni e abitudini passate che non sono più vere nel presente.

‘Did you use to bring your own food when you were in primary school?’ ‘No, I didn’t.’

We used to have live shows in our pizzeria years ago but it was too noisy for our customers, so we stopped.

2 Complete these sentences with the affirmative (✔) or negative (✘) form of used to. 1 2 3 4 5 6

I ___________________ (be) a food blogger when I was in my thirties. (✔) ___________________ your mum ___________________ (work) as a waitress in that famous restaurant on 5th Avenue? Famous chefs ___________________ (appear) on TV some years ago. (✘) My wife ___________________ (create) websites for restaurants before she had our baby. (✔) Where ___________________ you ___________________ (buy) food when you lived in Shanghai? We ___________________ (advertise) our restaurant until we hired our new chef. (✘)

3 Complete these sentences with the correct tense of the verbs in brackets, Past simple, Past continuous or used to. 1 2 3 4 5 6

When my father worked in India, he ___________ (eat) a lot of spicy food but now he just can’t stand chilli or ginger. ___________ (you / taste) the new recipe at Carlos’ yesterday? While I ___________ (cook), the phone ___________ (ring) twice. When the Internet was not so popular, I ___________ (book) hotels and restaurants weeks ahead. We ___________ (not / miss) a single episode of Hell’s Kitchen last year, I adore Gordon Ramsey! The chef ___________ (explain) the new kitchen rules but I ___________ (not / pay) attention and he was very upset!

257

grammar Modal verbs (1): can, could, must, should can / could

must / mustn’t should

abilità/capacità (can: al presente; could: al passato)

I could eat a whole cake when I was 20.

permesso (can: informale; could: formale)

Can I pay by credit card?

richieste (can: informale; could: formale)

Can I see the menu, please?

obbligo

You must be careful when using knives.

consigliare vivamente

You must try our new Chicken Tikka Masala!

proibizione

You mustn’t use your mobile in the kitchen.

suggerimento/consiglio

You should add a pinch of salt to make your risotto tastier.

* Dal momento che can e could esistono solo nelle forme del presente, passato e condizionale, quando serve un altro tempo verbale si usa la struttura be able to, coniugando l’ausiliare be.

I’ll be able to finish the job next week. I haven’t been able to find a really good wine, yet.

* Must esiste solo nel tempo presente e di solito non si usa la forma interrogativa. Quando è necessario formulare una domanda o parlare di obbligo al passato e al futuro si utilizza la struttura have to (had to/will have to).

The roundsman had to cover three different stations last week. Service will have to be quicker for dinner, as the restaurant is fully booked.

* Can’t esprime la mancanza di un permesso, mentre mustn’t esprime un divieto.

I’m sorry, you can’t go into the kitchen without the chef’s permission. Waiters mustn’t argue with customers.

1 Rewrite these sentences following the prompts in brackets. 1 My grandmother can bake a cake without adding sugar. (passato) My grandmother could bake a cake without adding sugar. 2 Waiters must speak four languages. (futuro)

3 We must use only olive oil. (forma interrogativa) 4 Daisy can’t use her mother’s kitchen tools. (futuro) 5 I must clean the whole restaurant by myself. (passato)

must and have to Forma affermativa Forma negativa Forma interrogativa Passato

must

have to

obbligo (dettato da convinzione personale di chi parla) I must wear a clean uniform. divieto, proibizione You mustn’t be late. obbligo Do we have to use gluten-free flour? When I was a girl, I had to make pasta with my granny.

necessità/obbligo (imposto da altri) You have to use social networks if you want to promote your café. mancanza di obbligo o necessità You don’t have to use a lot of fat to prepare a good dish. obbligo, necessità Do we have to translate the menu to English? Did you have to go to a cooking school to work in a restaurant?

Grammar map 5: must and have to

2 Choose the correct alternative to complete these cooking safety rules. 1 2 3 4 5

You must/can make sure the knives are out of reach of children. You should/shouldn’t store knives in a wooden block or in a drawer. You can/must taste the food you are preparing. You must/should keep pot holders nearby, but be careful not to leave them near an open flame. You must/should wash your hands before handling food and after handling meat.

3 Translate these sentences into English.

MEDIATING TEXTS

1 Devi tenere i capelli lunghi legati dietro. 2 Non devi lavorare in cucina senza indossare un’uniforme pulita.

258

3 Devo usare guanti usa e getta per lavare le verdure? 4 Non è necessario che l’aiuto cuoco aiuti il cuoco pasticcere.

grammar The future Per tradurre il tempo futuro in inglese esistono tre forme:

will + forma base del verbo

be going to + forma base del verbo

Present continuous

• opinioni riguardanti il futuro

• intenzioni (di fare qualcosa)

• azioni future già programmate

In the future, appliances will have more functions than those they have now.

We’re going to refurbish the cold storage room.

• decisioni prese nel momento in cui si parla • previsioni future basate sull’osservazione dei fatti al momento presente This knife won’t work. I’ll sharpen it.. This new coffee machine is fantastic, we are going to serve the best coffee in town!

Tomorrow we are testing the new blast chiller we bought last week. NOTA BENE! Per esprimere orari e programmi prestabiliti si usa il Present simple. The World Restaurant Awards are next Friday at 8.30.

Grammar map 6: will Grammar map 7: be going to

1 Choose the correct option. 1 2 3 4 5 6

Welcome to the Food Programme! Today we’re preparing/’re going to prepare/will prepare roast chicken with… I’m signing/’m going to sign/’ll sign a service level agreement next week with a new supplier. The plan is that our restaurant is using/is going to use/will use local suppliers to support the local economy. The colour of an egg is depending/is going to depend/will depend on the colour of a hen’s feathers. A good chef is storing/is going to store/will store leftover eggs in airtight containers in the fridge. An egg’s best-before date tells you how long it is staying/is going to stay/will stay fresh after you buy it.

2 Complete the text with the correct future form of the verbs in brackets. As technology develops, more and more dreams from twenty or thirty years ago are starting to come true. Appliances of the future include smart technologies that (1) ________________ (can) tell what type of ingredient it is, providing information about nutrition and recipes. We (2) ________________ no longer only ________________ (consider) fruit and vegetables as side dishes. Some changes have already started. For example, in supermarkets we can see that small portions like tapas (3) ________________ (dominate) the table and this habit (4) ________________ (make) a real difference to how many calories we eat. We think that the quality of ingredients (5) ________________ (be) the focus rather than quantity. Perhaps people (6) ________________ (realise) that by making small changes, they can eat more healthily.

3 Read the following ‘to-do’ notes and write sentences to explain the ideas that the owner of this restaurant has in order to increase the quality of food and the number of customers. This week

•T uesday, 10.30: Talk to executive chef to plan purchases for the kitchen • Wednesday: Order appliances • Thursday: Call the architect to make an appointment

Next month

• Meet the architect to plan changes in the dining room • Look for new suppliers • Decide on new menus

In the future

• Hire a general manager for the restaurant • Open a new venue in the city centre • Invite celebrities to have dinner at the restaurant

On Tuesday at 10.30 I’m talking to the executive chef to plan purchases for the kitchen. Next month I’m going to meet the architect to plan some changes to the dining room...

4 Translate these sentences into English. 1 2 3 4 5 6

MEDIATING TEXTS

Un giorno sarò il manager di un famosissimo ristorante. Lo chef userà un nuovo tipo di padella per preparare le verdure. Penso che nel futuro non useremo alcuni elettrodomestici che abbiamo oggi in cucina. Domani conoscerai il nuovo cameriere italiano. Questo frullatore non funziona, ne userò un altro. Nel nostro hotel non avremo la solita cucina, ne voglio una ergonomica.

259

grammar Zero and first conditionals Zero conditional Proposizione principale Present simple

First conditional Proposizione subordinata if/when(ever) + Present simple

Proposizione principale will + forma base

Proposizione subordinata if + Present simple

Si usa il periodo ipotetico di tipo 0 per ipotesi generali reali o dati di fatto sempre veri.

Si usa il periodo ipotetico di primo tipo quando esiste la possibilità reale che un’azione accada nel presente o nel futuro.

If you buy food from local suppliers, you can use it immediately. When you heat water to 100°C, it boils.

Suppliers will tailor offers to your needs if you clearly state your requests. If you store eggs in cartons, they won’t absorb smells or liquids.

* Sia nella proposizione principale che nella subordinata si possono usare i modali. If you can’t speak English, you cannot get a job at that restaurant.

* Sia nella proposizione principale che nella subordinata si possono usare i modali. Can you help me with the desserts if the commis chef is sick? You should go to that restaurant if you like ethnic cuisine. If Steph can’t go to the party, I won’t go either.

* Nella proposizione principale, si usa l’imperativo per impartire un’istruzione o un divieto. Don’t use the elevator if there’s a fire.

* Nella proposizione principale, si può trovare l’imperativo per istruzioni o divieti. Call me if you have an emergency.

Grammar map 8: Zero and first conditionals

1 Match the two parts of the sentences. 1 2 3 4 5 6

If you’re the customer of a small supplier, If you pick the supplier which has a lot of competitors, If you want to open a restaurant, If you need to buy large food service equipment items, If a company doesn’t deliver the products on time, If a supplier has a good reputation,

a b c d

you’ll need to be prepared with restaurant supplies. your negotiating power is small. you will demand a complete refund of the order cost. you’ll need to find a supplier that offers a great warranty on their products. e you will have the power to negotiate. f his business will grow and expand.

2 Complete these sentences with the correct form of the verbs in the box, zero or first conditional. save – eat – replace – not spoil – keep – rise

1 2 3 4 5 6

If you put food in a freezer, it ____________________. Good suppliers ____________________ products if there are any problems. Food will last longer if you ____________________ it in its original packaging. If you ____________________ in a canteen, you don’t get waiter service. When you buy online, you ____________________ ten percent. If the weather is bad, the price of vegetables ____________________.

3 Translate this text into Italian.

MEDIATING TEXTS

If you want your restaurant to be successful, you have to serve good food and beverages. You can’t sacrifice food quality and expect customers to show up and spend their money. That’s why food quality should be on the top of your list when you are creating your menu. Also at the top of the list is minimising your inventory by using similar base ingredients for multiple dishes; this cuts down on waste and unnecessary expense. The majority of your food or ingredients will come from a local supplier. You need to make friends with these suppliers. Your food suppliers are the lifeline of your business. Without them, you have nothing to serve your customers.

260

grammar Quantifiers Affirmative sentences

Negative sentences

Interrogative sentences

some (+ countable/uncountable nouns)

I need some spices.

✘

Would you like some coffee? (nelle domande di cortesia)

any (+ countable/uncountable nouns)

You can cook any food with this equipment. (nel senso di qualunque cosa)

I don’t want any sugar.

Are there any cookies left?

no (+ countable/uncountable nouns)

✘

✘ There are no eggs/ There is no butter in this cake. (con verbo alla forma affermativa)

many/how many...? (+ countable nouns)

There are many ways we can satisfy our guests. (solo in contesti formali)

We don’t have many dishes on the menu.

How many clients are there in the restaurant?

much/how much...? (+ uncountable nouns)

Our restaurant invests much money in good-quality food. (solo in contesti formali)

She doesn’t need much time to prepare the lunch.

Have you got much food in the storeroom? How much chocolate do you need for the Sachertorte?

a lot of/lots of (+ countable/uncountable nouns)

✘ We have lots of new ideas for the menu! (lots of è più informale di a lot of)

✘

a few/few (+ countable nouns) a few = quantità limitata ma sufficiente few = quantità limitata e insufficiente

I have a few lemons in the fridge. She goes to the restaurant few times a month.

✘

Can you wait a few seconds?

a little/little (+ uncountable nouns) a little = quantità limitata ma sufficiente; little = quantità limitata e insufficiente

There is little salt on the chicken. Hurry up! We’ve got a little time before opening.

✘

Is there a little chilly pepper in the sauce?

Grammar map 9: some and any

1 Underline the correct alternative. 1 2 3 4 5

I don’t drink some/any alcohol. Are there some/any sweets? There are a lot of/much customers in the restaurant. Is there any/no milk in the fridge? How much/many fruit do you have?

6 Can I drink a few/a little water from this bottle? 7 There is no/a lot of ice cream in the freezer, I’m sorry. 8 We’ve got a lot of/a little things to do before the café opens.

2 Some of the following sentences are not correct. Find them and correct the mistakes. 1 Can we have any tea, please? 2 How much bottles of wine are there in the cellar? 3 I drink a little tea.

4 They don’t have much people in their kitchen brigade. 5 Do you need any exotic fruit for this recipe? 6 There isn’t much vinegar on the salad.

3 Complete these sentences with the correct quantifier. 1 2 3 4 5

This soup has so _______ salt in it – it’s tasteless. How _______ bread have you got in the cupboard? This vegan recipe has _______ butter. The waiter didn’t bring _______ knives or forks. We can only eat _______ quantity of fats every day.

6 You don’t need _______ time to cook poached eggs. 7 Tuna and salmon have _______ omega-3 oils. 8 When you clean vegetables, _______ damaged part should be discarded.

261

grammar Present perfect simple Forma

Uso

have / has + participio passato del verbo principale

• azioni avvenute in un tempo passato non specificato – spesso con avverbi e espressioni di frequenza, ever (in frasi interrogative) e never (in frasi negative con verbo alla forma affermativa) ‘Have you ever been to this restaurant?’ ‘Yes, I’ve been here once. / No, I’ve never been here.’

‘Have you tasted this roast pork?’ ‘Yes, I have. / No, I haven’t.

• a zioni avvenute in un tempo non ancora concluso – spesso con today, this morning/afternoon/ week/month/year, so far, lately/recently, ecc. Today the chef has cooked a new meat recipe.

My sister has never worked abroad.

• a zioni avvenute recentemente con effetti sul presente – spesso con already (“già”, in frasi affermative e interrogative), yet (“ancora”, in frasi interrogative e negative), still (“ancora”, in frasi negative), just (“appena”, in frasi affermative), almost/nearly (“quasi”, in frasi affermative). The commis has already poached the eggs, but he hasn’t steamed the vegetables yet. The head chef has just left. I have almost finished cutting the carrots. • d urata di un’azione – con for/since e How long I’ve worked in this restaurant since 2010! ‘How long have you grilled the fish?’ ‘For twenty minutes.’

Grammar map 10: Present perfect Grammar map 11: just, already, yet

1 Write the Past simple and the Past participle of these verbs. Then translate them into Italian. 1 begin began, begun, iniziare 2 break ____________ 3 buy ____________

4 5 6 7

choose ____________ come ____________ cut ____________ drink ____________

8 9 10 11

eat find freeze put

____________ ____________ ____________ ____________

12 13 14 15

see speak take tell

____________ ____________ ____________ ____________

2 Underline the correct alternative. 1 2 3 4 5

‘Have you ever/never used flowers in your recipes?’ ‘No, I haven’t used them already/yet.’ We have run our restaurant for/since many years. ‘Have you finished glazing the carrots ever/yet?’ ‘Yes, I’ve just/yet finished.’ ‘I still/yet haven’t tried sushi. Have you?’ ‘Yes, I have yet/already eaten it in a sushi bar.’ I have baked cakes since/for I was a child.

Past simple vs Present perfect simple Past simple

Present perfect simple

• a zioni avvenute in uno specifico periodo di tempo passato Yesterday I fried at least 2 kilos of fish.

• a zioni avvenute in un tempo passato non specificato I’ve used molecular gastronomy techniques many times.

• a zioni definitivamente concluse e non modificabili nel passato I didn’t like the garnish you used for your dish last week.

• a zioni o stati avvenuti in un tempo passato non ancora concluso Our pastry chef has finished an incredible 5-layer-wedding cake.

Grammar map 12: Present perfect or Past simple

3 Complete these sentences with the correct form of the verbs in brackets, Past simple or Present perfect. 1 2 3 4 5 6

262

Cooking methods _______________________ (change) greatly over the course of history. Nicholas Kurti _______________________ (establish) the principles of molecular gastronomy in 1988. What problems _______________________ you _______________________ (face) during your career as a chef? I love the way you _______________________ (drizzle) the sauce on the roast beef dish last night. The meat _______________________ (be) in the oven since 4.30 p.m. _______________________ the French restaurant _______________________ (hire) a new chef yet?

grammar Comparatives and superlatives

aggettivi di una sillaba

Comparatives

Superlatives

Il comparativo si usa per paragonare due cose o persone tra loro

Il superlativo si usa per confrontare più cose o persone all’interno di un gruppo o una categoria.

Il comparativo di maggioranza si forma:

Il superlativo si forma:

si aggiunge -er (small – smaller)

si aggiunge -est (small – the smallest) Particolarità ortografiche

*se l’aggettivo termina in -e

si aggiunge solo -r (nice – nicer)

si aggiunge solo -st (nice – the nicest)

*se l’aggettivo termina in -y

si cambia la -y in -i e si aggiunge -er (easy – easier) si cambia la -y in -i e si aggiunge -est (easy – the easiest)

* se l’aggettivo termina per cons. + voc. + cons.

spesso raddoppia la consonante finale e si aggiunge -er (hot – hotter)

aggettivi di più sillabe

si aggiunge more davanti all’aggettivo (expensive – si aggiunge the most davanti all’aggettivo more expensive) (expensive – the most expensive)

spesso raddoppia la consonante finale e si aggiunge -est (hot – the hottest)

Comparativi e superlativi irregolari

good bad far

better worse farther/further

the best the worst the farthest/the furthest

Il secondo termine di paragone è introdotto da than. Il secondo termine di paragone può essere introdotto da of/among o da in/at se si tratta di luoghi. A placemat menu is cheaper than a hand-held one. A British breakfast is more substantial than a AR menus are the trendiest among all types of menu. continental breakfast. What is the most successful restaurant in town? Il comparativo di uguaglianza si forma mettendo as sia prima che dopo l’aggettivo. Robbie is as old as Matt. Il comparativo di minoranza si forma con less prima dell’aggettivo e than subito dopo.

rammar map 13: Comparatives G Grammar map 14: Superlatives

Afternoon tea is less popular than dinner.

1 Write the comparative or superlative form of the adjectives in brackets. (Add than or as when needed.) 1 2 3 4 5 6 7 8

English food tastes _______________________ (spicy) Italian food. Slow food is known to be _______________________ (healthy) fast food. Habanero chilli from the Caribbean is probably _______________________ (hot) spice in the world. Frozen vegetables are just _______________________ (good) for you as fresh ones. The _______________________ (heavy) Christmas pudding weighed 3.28 tons. It was _______________________ (delicious) cake I’ve ever had! Deep fried food is _______________________ (fatty) stir fried food. Rice is _______________________ (easy) to digest than pasta.

2 Complete the text with the correct comparative or superlative form of the adjectives in brackets. Café Leyenda is located in one of (1) ___________________ (busy) parts of East Manhattan. It is (2) ___________________ (bright) and (3) ___________________ (modern) than a lot of Mexican restaurants. Now it seems (4) ___________________ (crowded) because the space is (5) ___________________ (big) than before but the food hasn’t changed, they have (6) ___________________ (unusual) starters I’ve ever had! The terrace outside is (7) ___________________ (spacious) and not (8) ___________________ (noisy) as the main dining room. You won’t find a (9) ___________________ (good) place than this in the whole New York City!

263

grammar Second conditional Proposizione principale

Proposizione subordinata

would + forma base del verbo

if/when + Past simple

*would può a volte essere sostituito da should, could o might a seconda del significato che si vuole dare alla frase.

*nell’inglese formale si usa la forma were di be per tutte le persone (comprese I e he/she/it).

Si usa il periodo ipotetico di secondo tipo per ipotesi che non sono reali o probabili nel momento in cui si parla.

If you ate more healthily, you would have lower blood pressure. If you cut down on fatty food, you might lose some weight.

If you passed the exam, you could ask for a pay rise. If I were you, I would ask her that question.

Grammar map 15: Second conditional

1 Match the beginnings and the endings of these second conditional sentences. 1 2 3 4 5

If she ate less fat, ... We wouldn’t have flu so often... If she didn’t have an allergy to eggs, ... We could live longer... If I lived in France, ...

a b c d e

she could eat my tiramisu. I would only eat bread and cheese. she would be slimmer. if we chose food more carefully. if we drank more orange juice.

I’d prefer and I’d rather I’d prefer

I’d rather

would prefer + infinito + rather than + forma base/forma in ing

would rather + forma base (+ than + sost./forma base)

I’d prefer to bake cakes rather than cook/cooking dinner.

I’d rather go to a sushi bar today. We’d rather use organic food than cheaper ingredients.

Si usano would prefer (’d prefer) e would rather (’d rather) per esprimere preferenze. Hanno un significato simile ma la costruzione è diversa.

2 Complete these sentences with the correct verb: ’d prefer or ’d rather. 1 2 3 4

I _______________________ borrow your knives than use mine. I _______________________ to cook than check other people’s work. I _______________________ to have strawberries with cream. I _______________________ work on Saturday than Sunday.

I wish desiderio impossibile o insoddisfazione nel presente

desiderio riferito a capacità o possibilità

I wish + sogg. + Past simple (stesso soggetto di wish e della proposizione subordinata)

I wish (that) I had my own restaurant!

*se wish è seguito dal verbo be, si usa were anche per la prima e terza persona singolari.

I wish I were a famous chef!

I wish + sogg. + could + forma base

I wish I could cook like one of those famous chefs.

desiderio o insoddisfazione che I wish + sogg. + would + forma base dipende da altri nel presente (soggetto diverso di wish e della proposizione subordinata)

I wish they would stop opening fast-food restaurants near ancient monuments.

3 Complete these sentences with the correct form of the verbs in brackets. 1 2 3 4 5

264

I wish Samantha _______________________ (stop) her diet. She doesn’t look good. I wish we _______________________ (have) nutrionists at school to teach good habits to children. I wish you _______________________ (be) vegetarian like me. I wish I _______________________ (cook) better than I normally do. I wish they _______________________ (open) a sushi restaurant in my town.

grammar The passive Forma La forma passiva inglese si costruisce con il verbo ausiliare be coniugato nello stesso tempo verbale della frase alla forma attiva e il Past participle del verbo principale.

TEMPO VERBALE

FORMA ATTIVA

FORMA PASSIVA

Present simple

Sterilisation is when they heat foods at a very high temperature but for a short time.

Sterilisation is when foods are heated at a very high temperature but for a short time.

Present continuous

The pastry chef is taking the pies out of the oven using gloves.

The pies are being taken out of the oven using gloves.

Past simple

The EU introduced the HACCP food plan in 1993.

The HACCP food plan was introduced in 1993 (by the EU).

Past continuous

We were cleaning the kitchen to keep it hygienic.

The kitchen was being cleaned to keep it hygienic.

Present perfect

The staff have cleaned the knife handles to prevent accidental cuts.

The knife handles have been cleaned to prevent accidental cuts.

will for future

Workplace safety training will involve all the staff.

All the staff will be involved in workplace safety training.

be going to

The head chef is going to check his staff’s food safety knowledge.

The staff’s food safety knowledge is going to be checked by the head chef.

Uso Si usa la forma passiva quando non si conosce chi compie l’azione o per dare enfasi alle conseguenze di un’azione o a chi la subisce. È infatti anche possibile omettere l’agente. Nel caso volessimo indicarlo, viene introdotto dalla preposizione by.

Grammar map 16: The passive

1 Transform these active sentences into passive. 1 2 3 4 5 6 7 8

Animal and vegetable foods contain good and bad microbes. Damaged packing contaminated the beans. In that restaurant they have never respected the procedures of food preservation. Social media will help people to be aware of the hazards hidden in a kitchen. Food companies dry fresh fruit to preserve it. The commis chef is cleaning and defrosting the fridges. They were cooking the meat too quickly. We’re going to refurbish the whole kitchen next year.

2 Complete this text with the correct active or passive form of the verbs in brackets. The HACCP system (1) ____________________ (introduce) by food companies for the first time at the request of the USA’s NASA in the late 1950s. The space agency (2) ____________________ (want) defectless foods for American astronauts. Then, as food poisoning due to E.coli (3) ____________________ (take) place and hazard factors in food (4) ____________________ (increase) in the USA, the HACCP system (5) ____________________ (establish) as an alternative plan for securing food sanitation and stability. Today, the HACCP food plan (6) ____________________ (carry out) by many countries around the world.

3 Translate the text in exercise 2 into Italian.

MEDIATING TEXTS

265

grammar Modal verbs (2): need, ought to, be expected to, be supposed to Oltre ai verbi indicati nella Unit 3 (can, must, should, have to), in inglese vengono usati altri verbi ed espressioni per esprimere obbligo e necessità.

need

ought to

Il verbo need è un semi-modale, cioè si può usare sia come verbo modale che come verbo regolare. • Quando si usa come verbo regolare ha il significato di “aver bisogno di/dovere/essere obbligato a”. Può essere coniugato in tutti i tempi verbali ma non ha la forma in -ing. È seguito dal verbo all’infinito o da un sostantivo. They need to find a new supplier for fruit and vegetables. I don’t need a planetary mixer when I bake cakes at home. Did you need to go to a specific school to become a pastry chef?

Si usa per esprimere un obbligo morale e per dire cosa è giusto o opportuno fare ma non è un’imposizione forte come must. È più formale e meno frequente di should. A differenza degli altri verbi modali, è seguito dall’infinito con il to. I think you ought to be more careful with the quality of ingredients you use. In my opinion, you ought not to try a new recipe for the wedding reception.

be expected to • Come verbo modale si usa principalmente nella forma negativa needn’t per esprimere una mancanza di necessità momentanea. In quanto verbo modale non ha bisogno di un altro ausiliare per le forme negative e interrogative, è seguito da un verbo alla forma base, ha un’unica forma per tutte le persone e ha solo il tempo verbale del Present simple. You needn’t decorate this cake. *Per esprimere mancanza di necessità/obbligo si può usare anche l’espressione there’s no need to oppure don’t have to (see Unit 3, p. 60). There’s no need to decorate this cake. We don’t have to use our hands to knead the dough, we have machines.

• Alla forma affermativa, be expected to esprime un obbligo imposto da altri. Decorators are expected to have good artistic skills. • Alla forma negativa esprime mancanza di necessità. In a restaurant, a pastry chef is not expected to run the whole kitchen staff.

be supposed to • Alla forma affermativa, be supposed to esprime obbligo morale (significato simile a should). The pastry brigade is supposed to know the food contamination risks. • Alla forma negativa esprime proibizione o divieto. Waiters are not supposed to use equipment or appliances

1 Read this document and choose the correct alternative. BAKING AND PASTRY CLASSROOM RULES AND PROCEDURES Teacher: Mrs Elizabeth Hesse This course will explore all aspects of the art of baking and pastry. The focus will be on techniques and presentation skills. The students (1) are expected/needn’t to plan and complete at least one major project. Attendance – Since this is a lab-based class, you (2) are not supposed/ought to be present everyday. You know that attendance is very important to your overall success. Class materials – You (3) don’t have/needn’t to buy a new book but you (4) are expected/need a folder or notebook for notes, vocabulary assignments and recipes. You (5) are expected/aren’t supposed to bring a pen to class every day. Extra help – Extra help or lab time can be obtained on Monday and Wednesday after school – you are (6) not supposed/not expected to ask the teacher any other time of the week. Classroom management – Perfect student behaviour (7) is expected/is supposed. Classroom behaviour, safety procedures and

266

daily routines will be checked throughout the semester. Students (8) needn’t/are expected to be in the room before the classroom bell rings. On non-lab days you (9) needn’t/don’t need to wear the uniform. On lab days, students (10) are supposed to/ought place their personal belongings in the classroom area. Homework – Homework is given for each of the units and is expected to be handed in. At the moment you (11) needn’t/are not supposed to send it by email, but this rule may change in the second term. Additional information – Hair covering (12) need/ought to meet sanitation rules. In general, tying hair with a rubber band will be sufficient. You (13) have to/are supposed print, sign and hand this paper to Mrs Hesse before the course starts.

grammar Present perfect simple and Present perfect continuous Entrambe le forme verbali indicano un’azione accaduta nel passato che mantiene una connessione col presente. Condizione fondamentale per usare il Present perfect (simple o continuous) è che il momento del passato non sia precisato, altrimenti la forma verbale da usare è il Past simple (vedi Unit 7).

Present perfect simple

Present perfect continuous

soggetto + have/has + participio passato

soggetto + have/has + been + forma in -ing

∞ azioni avvenute in un tempo non precisato del passato o in un tempo ∞ azioni che si sono svolte lungo un lasso di tempo iniziato nel passato non ancora concluso e ancora in corso nel momento in cui si parla I have already tried the new Brazilian cocoa powder. I have been testing the new flours for two weeks. We've had a lot of orders for wedding cakes this month. ∞ azioni concluse in un tempo non specificato – l’attenzione è sul risultato dell’azione I have refurbished the kitchen. Do you like it?

∞ azioni iniziate nel passato e ancora in corso – l’attenzione è sulla durata, il prolungarsi, la continuità dell’azione I have been refurbishing the kitchen for the past weeks, I can’t open the café.

∞ situazione di lunga durata o permanente I have opened this bakery since I moved to Los Angeles.

∞ situazione temporanea I have been studying a new recipe for a while.

* Il Present perfect continuous si usa solo con i verbi d’azione e di lunga durata. Con i verbi di stato e con i verbi che indicano un’azione di breve durata (arrive, leave ecc.) si usa il Present perfect simple. In tutte e due le forme verbali possiamo usare gli avverbi di tempo for (per indicare la durata di un’azione) e since (per indicare quando è iniziata un’azione).

Grammar map 17: Present perfect continuous

1 Complete these sentences with the Present perfect continuous of the verbs in the box. There is an extra verb. offer – attend – do – beat – bake – wait – work

1 2 3 4 5 6

I __________________________________ eggs for 10 minutes. The new commis chef __________________________________ here since yesterday. How long __________________________________ (you) those chocolate chip muffins? This bakery __________________________________ vegan products since its opening. I __________________________________ this chocolatier course for six months. We __________________________________ for the new chef for too long!

2 Complete these sentences with the correct tense of the verbs in brackets, Present perfect simple or Present perfect continuous.

1 2 3 4 5 6

I ____________________ (work) in this patisserie since I left school. How long ____________________ your customers ____________________ (wait) for their order? After the pizza dough ____________________ (rise), you can freeze it to use later. Spelt ____________________(become) popular in the last ten years. Trust me, I ____________________ (use) buckwheat for cookies for years and my clients adore them. I ____________________ (be) very creative for a long time, but now I prefer traditional recipes.

3 Translate these sentences into English. Use the Present perfect simple or Present perfect continuous for the underlined verbs. MEDIATING TEXTS 1 2 3 4 5

Dovresti fermarti, stai cucinando da otto ore! Il proprietario del ristorante ha già licenziato (fire) due chef in due settimane. Voglio cucinare un pan di Spagna vegano perché l’ho assaggiato una volta ed è molto buono. Da quanto tempo offri questi cupcakes senza zucchero nella tua pasticceria? Questa è la torta di mele migliore che abbia mai mangiato in vita mia!

267

grammar Past perfect Forma

Uso

ausiliare had + participio passato Il Past perfect ha la stessa forma per tutte le persone.

• per eventi completamente passati che precedono un altro evento, espresso al Past simple. In questo caso il Past perfect può essere introdotto da espressioni di tempo come as soon as, after, by the time, once e when. Corrisponde al trapassato prossimo italiano. After I had finished decorating the cake, the customer entered the shop. • con gli stessi avverbi ed espressioni di tempo (already, just, yet, ever/never, for/since ecc.) che si usano con il Present perfect. She had never thought of working abroad.

She had decided she wanted to be a pastry chef long before she went to cookery school.

Grammar map 18: Past perfect

1 Complete these sentences with the correct tense of the verbs in brackets, Past perfect or Past simple. 1 2 3 4 5 6

The restaurant ____________________________ (buy) a new ice cream mixer last week. As soon as we ____________________________ (finish) making the main courses, we started on the desserts. By the time the guests arrived, the chefs ____________________________ (prepare) everything. I ____________________________ (make) a delicious chocolate mousse last weekend. After the chef ____________________________ (take) the sponge cake out of the oven, he told me to make the cream. We ____________________________ (serve) a delicious ice cream sundae for lunch yesterday.

Past perfect continuous Forma

Uso

ausiliare had + been + forma in -ing Il Past perfect continuous ha la stessa forma per tutte le persone.

• per parlare della durata di un’azione passata (con how long, since/for) How long had you been studying at that French cookery school when you won the baking competition? • per dare maggior rilievo alla durata dell’azione, in contrasto con un’altra successiva The oven had been working non-stop for 48 hours when it broke down. • per indicare che l’azione si era appena conclusa o era ancora in corso rispetto al momento preciso del passato The commis chef had been chatting for half an hour when the chef came into the kitchen.

They had been making cakes for three hours.

2 Complete these sentences with the correct tense of the verbs in brackets, Past perfect simple or Past perfect continuous. 1 2 3 4 5

The waiter served us something that we _______________________________ (not / order). The owner told us that he _______________________________ (see) a new appliance for the bakery. He _______________________________ (beat) eggs for 10 minutes when he realised they had a machine to do it. Her chef was angry because she _______________________________ (not / use) the right flour for the dough. The chefs were exhausted because they _______________________________ (prepare) food all day.

3 Choose the correct verb to complete these sentences. 1 2 3 4 5

268

When I moved into my new flat, I lost the recipe my grandmother ____ me. A gave B has given C had given She made the frosting once the cake ____. A has cooled B cooled C had been cooling The couple really liked the decorations the chef ____ for their wedding cake. A chose B has chosen C had chosen A local farmer had brought the eggs I ____ for the frozen custard yesterday. A used B have used C was used By the time the chef arrived, we ____ for an hour. A ’ve worked B ’d been working C worked

D was giving D had cooled D choosed D had used D ’d working

grammar Verb patterns: verbs + infinitive and verbs + -ing verbs + infinitive

verbs + -ing

• con i verbi: agree (essere d’accordo) arrange (organizzare) ask (chiedere) choose (scegliere) decide (decidere) deserve (meritare) expect (aspettarsi) fail (non riuscire a) help (aiutare) hope (sperare) intend (aver intenzione di)

manage (riuscire a) need (necessitare) offer (offrire) plan (programmare) learn (imparare) promise (promettere) refuse (rifiutare) seem (sembrare) teach (insegnare) want (volere) wish (desiderare)

• con le espressioni would like, would love, would prefer My customers would love to have dinner with a famous person.

• con i verbi: admit to (ammettere) appreciate (apprezzare) avoid (evitare) be busy (essere occupato) consider (considerare) deny (negare)

enjoy (piacere, godere di) feel like (sentirsi) finish (finire) give up (smettere) keep / keep on (continuare a) miss (mancare)

postpone (posticipare) practise (esercitarsi) recommend (raccomandare) risk (rischiare) suggest (suggerire)

• con i verbi di gradimento che esprimono sentimenti come like, love, hate, don’t mind Waiters don’t mind wearing casual uniforms. • con le espressioni can’t stand, can’t imagine, can’t help, can’t resist, can’t stop I can’t resist taking pictures of the dishes when I’m at a new restaurant. • con i phrasal verbs (verbo + preposizione/avverbio) We shouldn’t put off buying new glassware.

1 Complete these sentences with the correct form of the verbs in the box, infinitive or -ing form. teach – pay – use – welcome – have – wait – eat

1 2 3 4 5 6 7

We arranged ____________________ the guests in the bar. The Italian customer refused ____________________ pasta on a flat plate. Everybody really enjoyed ____________________ dinner in that fancy restaurant. Sommeliers suggest ____________________ ice buckets to chill white wine. Restaurants need ____________________ attention to the overall look of their dining hall. Customers can’t stand ____________________ to be served for more than 15 minutes. Mrs Leith offered ____________________ us how to create an elegant centrepiece.

verbs + infinitive or -ing form senza variazione di significato begin (cominciare) continue (continuare)

hate (odiare) like (piacere)

love (amare) prefer (preferire)

start (iniziare)

con variazione di significato + infinitive forget (dimenticare) regret (rimpiangere) remember (ricordare) stop (smettere) try (provare)

*hate, prefer, like e love sono seguiti dall’infinito per indicare preferenza/ gradimento rispetto a una situazione specifica e dalla forma in -ing rispetto a una situazione abituale

+ -ing form

azione futura Don’t forget to restock the cupboards during service.

azione passata I regret firing that young waiter.

interrompere un’azione per fare altro The waiter stopped to help an old lady who didn’t feel well. tentare di fare una cosa difficile The new waiter tried to be careful, but he was too clumsy.

smettere di fare qualcosa I stopped using flowers for centrepieces because of allergies. provare, fare un esperimento If you want more customers, try thinking of new dishes.

2 Complete these sentences with the correct form of the verbs in brackets, infinitive, -ing form or both. 1 2 3 4 5 6

I prefer ____________________ (use) charger plates to make my table more elegant. Waitresses should always try ____________________ (wear) comfortable shoes. In a restaurant, once you finish ____________________ (serve), you start ____________________ (clean). Oh no! I forgot ____________________ (put) napkins on the table! Our customers adore silver cutlery, so we continue ____________________ (use) it. We stopped ____________________ (use) trolleys because they take up a lot of room.

269

grammar Reported speech Il discorso indiretto si usa per riportare quanto detto da altri. È introdotto da verbi quali say, tell e ask più proposizione subordinata retta da that (che può essere omesso nell’inglese informale). Nel passaggio da discorso diretto a discorso indiretto cambiano molti elementi della frase: i tempi verbali, i pronomi, gli aggettivi possessivi e dimostrativi, gli avverbi di luogo e tempo.

Direct speech Present simple

Reported speech TEMPI VERBALI ‘The head waiter is busy.’

Present continuous ‘The head waiter is coming.’

Past simple

The waiter said (that) the head waiter was busy.

Past continuous

The waiter said (that) the head waiter was coming.

Present perfect

‘The head waiter has just arrived.’

Past perfect

The waiter said (that) the head waiter had just arrived.

Past simple

‘The head waiter arrived two minutes ago.’ Past perfect

The waiter said (that) the head waiter had arrived two minutes before.

Past continuous

‘The head waiter was talking to the chef.’

be going to

‘The head waiter is going to serve the cake.’ was/were going to

The waiter said (that) the head waiter was going to serve the cake.

will

‘I’ll ask the head waiter.’

would/should

The waiter said (that) he would ask the head waiter.

imperativo

‘Call the maître d’!’

infinito

The waiter said to call the maître d’.

can / may

‘You can/may call the head waiter.’

could / might

The waiter said (that) we could/might call the head waiter.

must

‘The head waiter must come immediately!’

had to

The waiter said (that) the head waiter had to come immediately.

Past perfect continuous The waiter said (that) the head waiter had been talking to the chef.

*Il Past perfect, could, might, should, must (come divieto, obbligo continuo, deduzione logica) non subiscono mai variazioni. Anche il Past simple e il Past continuous possono rimanere invariati.

Direct speech

AVVERBI ED ESPRESSIONI DI TEMPO Reported speech Direct speech

Reported speech

now

then/at that moment

yesterday

the previous day/the day before

today

that day

(a month) ago

(a month) before

tonight

that night

last (week)

(a week) before/the previous (week)

tomorrow

the following day/the next day

next (year)

(a year) later/the following (year)

1 Turn the direct speech into reported speech. 1 2 3 4

‘We’ve been waiting for our order for an hour!’, Mr Smith said. ‘Your bill will arrive in five minutes,’ Gabrielle said to the couple. ‘I’m taking care of table number three, now,’ the waiter told the waitress. ‘She qualified as a sommelier last year,’ said Mr Cole.

2 Turn the reported speech into direct speech. 1 2 3 4

The hostess said that she would reserve a table for Mrs Connor the following day. The waiter told the head waiter that he had practised guéridon service the year before. The clients said that their bill was not correct. Christophe said that he had been carving turkey when he cut his index finger.

3 Rewrite these quotations by famous chefs in reported speech. 1 2 3 4

270

‘I always say that I don’t believe I’m a chef. I try to be a storyteller.’ (José Andrés) ‘When you have made as many mistakes as I have, then you can be as good as me.’ (Wolfgang Puck) ‘If you want to become a great chef, you have to work with great chefs. And that’s exactly what I did.’ (Gordon Ramsey) ‘My philosophy from day one is that I can sleep better at night if I can improve an individual’s knowledge about food and wine on a daily basis.’ (Emeril Lagasse)

grammar Relative pronouns and adverbs Relative pronouns

Relative adverbs

who/that (soggetto)

The person who/that is responsible for an event is called the ‘banqueting manager’.

when

I can still remember the day when we hosted Lady Gaga’s birthday party.

who(m)/that (complemento)

The chef whom/that I’m calling is named Mr Legrange.

where

This is the venue where we served lunch to 560 people.

which/that (soggetto)

This is the mansion which/that was chosen for the wedding reception.

why

The large number of invitees is the reason why we can’t organise table service.

The acronym RSVP which/that you find on invitation cards means ‘please reply’.

how

I don’t understand how this machine works.

which (in riferimento a una frase intera)

The food served at your wedding was delicious, which doesn’t surprise me at all.

persone

which/that (complemento) whose (appartenenza)

cose/animali

The couple, whose wedding reception persone/cose/ was held in Marsdon Lodge, is from animali Leeds.

Quando il pronome relativo viene utilizzato insieme a una preposizione, si mette la preposizione alla fine della frase relativa (e non prima del pronome relativo come in italiano). This is the catering service that I usually work with. Questo è il servizio di catering con cui lavoro di solito.

1 Complete these sentences with the appropriate relative pronoun or adverb. 1 2 3 4 5

The banqueting manager can only leave the venue _____________________ everybody else has left. I know an enchanting place _____________________ you and your boyfriend can have your wedding reception. He is the guy _____________________ bar we visited. The woman _____________________ organised the event is a famous banqueting manager. The villa they’ve rented for a private event, _____________________ is on Isola Bella, is really expensive.

Defining and non-defining relative clauses Defining relative clauses

Non-defining relative clauses

Forniscono informazioni necessarie per l’identificazione della persona o della cosa a cui il pronome relativo si riferisce (omettendo la proposizione relativa, la proposizione principale non sarebbe completamente comprensibile). The man who is sitting at table number 11 is a food journalist.

Forniscono informazioni aggiuntive, non indispensabili, sulla persona o sulla cosa a cui il pronome relativo si riferisce. Omettendo la proposizione relativa si capirebbe comunque di chi o cosa si sta parlando. Mr Robertson, who writes for a food blog, has asked for our help.

I pronomi relativi who e which possono essere sostituiti da that. The man that is sitting at table number 11 is a food journalist.

I pronomi relativi who e which NON possono mai essere sostituiti da that.

Se il pronome relativo ha la funzione non di soggetto ma di I pronomi relativi NON possono mai essere omessi. complemento, può essere omesso. Jane, who I met at Lancaster University, is my health visitor. This is the cookery show (which/that) I was telling you about the other day.

2 Complete these sentences with who/that or which/that only when necessary. 1 2 3 4

The party _______________________ you organised was perfect, congratulations! The venue _______________________ was chosen by the couple is new. The waiting staff _______________________ the manager has hired is efficient and professional. Have you heard about the chef _______________________ started his own catering business and is now a millionaire?

3 Join each pair of sentences using the relative pronoun in brackets. 1 The banquet was a success. The entertainment was organised by my agency. (whose) 2 The party theme was the Sixties. The theme was chosen by the customers. (which) 3 Mrs Cummings took care of the banquet decor. She is an architect. (who)

271

grammar Modals verbs (3): must, can’t, should, could, may, might for speculation and deduction Oltre che per veicolare l’idea di obbligo, permesso, divieto e possibilità (vedi Unit 3 e Unit 11), alcuni verbi modali servono per esprimere supposizioni e deduzioni. La scelta della forma da usare dipende dal grado di possibilità, probabilità o certezza che si verifichi l’azione.

certezza e impossibilità

must + forma base (situazione presente)

I haven’t ordered a Mojito. This must be yours.

must have + participio passato (situazione passata)

The bartender must have forgotten to put salt in this Margarita, it’s tasteless.

can’t + forma base (situazione presente)

This place can’t be a coffee bar. Look, those people are drinking cocktails.

can’t have + participio passato (situazione passata)

This Bellini has a strange taste… the bartender can’t have followed the recipe.

should + forma base (situazione presente o futura)

This sparkling red wine should be Lambrusco.

probabilità e improbabilità should have + participio passato (situazione passata)

possibilità

The girls shouldn’t have had any problems with the alcohol test, they hadn’t drunk anything.

could/may (più probabile)/might (meno probabile) This new cocktail isn’t bad… it could become our bestseller. (situazione presente) This bar might not be the most popular, but it serves the best drinks in town. could/may/might have + participio passato (situazione passata)

There’s something wrong with this cappuccino. They might have used gone-off milk.

1 Choose the correct alternative to complete these sentences. 1 2 3 4 5 6 7 8

They might/must have Czech beer in this pub but I’m not sure. They really shouldn’t/may be out of Prosecco. People love Spritz! That crazy mixologist can’t/might be great for our cocktail bar. You never know. You may not/can’t know Ramos Gin Fizz but you definitely need to try it. I can’t/might need some more glassware but I’m not sure yet. She can’t/could be the owner of this pub, she’s too young. David has been preparing cocktails all night long. He could/must be exhausted. It can’t/may be a Manhattan. It should be red.

2 Complete these sentences with must have, might have, can’t have or should have. 1 2 3 4 5 6 7

She _______________________________ impressed the manager to get a position at the new wine bar in town. The bar opening _______________________________ finished by now. It started at 7 p.m. The boss is in a terrible mood. The party _______________________________ been very successful. The new ice machine _______________________________ arrived by now. We sent the order three weeks ago. Ken _______________________________ been so happy when he found out he had won the competition for Europe’s best bartender. I think I _______________________________ ordered too many bottles of wine for the party. There are only 20 guests. He _______________________________ worked at the front bar yesterday. It was his day off.

3 Match the two parts of the sentences. There is an extra half sentence. 1 2 3 4 5 6

272

I think he might be a barista, ... They must be foreigners because, ... Young people must love this bar, ... She can’t have got the pub job, ... He could be the landlord, ... He can’t have met Ariana Grande at that wine bar, ...

a b c d e f g

the music is so cool! I know the right place. come on, it’s impossible! because he knows a lot about coffee. she doesn’t look very happy. they don’t know what olive all’ascolana are. he seems to know all the bar staff.

grammar Third conditional

Grammar map 49: Third and mixed conditionals

Proposizione principale

Proposizione subordinata

would have + participio passato *si possono usare anche le forme progressive *would può essere sostituito da should, could o might

if + Past perfect simple *si possono usare anche le forme progressive

Si usa il periodo ipotetico di terzo tipo per: ∞ parlare di situazioni passate che si sarebbero potute realizzare se si fossero verificate determinate condizioni I would have helped you if you had asked me. ∞ esprimere una critica nei confronti di terzi o rimpianto/rammarico verso se stessi If you hadn’t shaken that bottle of Spumante so much, you wouldn’t have made such a mess when you opened it.

1 Complete these sentences with the correct form of the verbs in brackets. Think very carefully about the meaning of the phrase before deciding whether to use a positive or negative verb form.

1 2 3 4 5

The boss wouldn’t have been so angry if you ____________________ (spill) the Champagne. If you had smelt that wine, you ____________________ (realise) that it had gone bad. We would have visited the brewery if we ____________________ (have) the chance. If I hadn’t asked the sommeliers lots of questions, I ____________________ (become) such an expert about wine. I would have ordered a mocktail if I ____________________ (know) I had to drive you home.

2 Complete these sentences with the correct form of the verbs in brackets. Then write which type of conditional sentences they are: Zero, First, Second or Third. 1 2 3 4

You __________ (taste) coffee at its best if you __________ (heat) the cup. If we __________ (know) it was Paul’s birthday, we __________ (buy) him a bottle of Armagnac brandy. If you __________ (mix) rum, cola and lime, you __________ (get) a perfect Cuba Libre, according to the official IBA recipe. If I __________ (not / be) so tired, I __________ (make) myself a hot toddy.

(type ____) (type ____) (type ____) (type ____)

Mixed conditional

È possibile combinare il secondo e il terzo periodo ipotetico in un’unica proposizione quando la proposizione principale e la subordinata appartengono a sfere temporali diverse.

Proposizione principale

Proposizione subordinata

would + forma base (condizionale di secondo tipo)

if + Past perfect simple (condizionale di terzo tipo)

Si usa per dire che la situazione presente o futura sarebbe diversa se la condizione presente fosse diversa. We wouldn’t have such a great wine if my grandfather hadn’t decided to buy this vineyard 60 years ago.

Proposizione principale

Proposizione subordinata

would have + participio passato (condizionale di terzo tipo)

if + Past simple (condizionale di secondo tipo)

Si usa per dire che la situazione passata sarebbe stata diversa se la condizione presente fosse diversa. That winery wouldn’t have done business with China if the sales rep didn’t speak Chinese.

3 Complete these sentences with the words in the box. would be – had not bought – wasn’t – had studied – wouldn’t buy

1 2 3 4 5

If I ________________ at a cookery school, I wouldn’t have to learn so many things on my own now. We would be able to hire other staff if we ________________ new glassware and furniture for the pub. I would have been happy to buy you a drink if I ________________ in the middle of a meeting with a new supplier. I ________________ a millionaire now if I had produced wine in Italy. If Mr Wharton had spent all his money on his whisky distillery, he ________________ this brewery.

273

Word Bank

Dinner service Servizio da tavola

bread basket cestino del pane

butter dish portaburro/burriera

coffee pot caffettiera (bricco)

demitasse/espresso cup tazzina da caffĂ¨

dinner plate piatto piano

gravy boat salsiera

milk jug/creamer bricco del latte/lattiera

pepper mill macinapepe

platter piatto da portata

ramekin pirottino

salt and pepper shakers saliera e pepiera

side plate piattino

silver dome/cloche cloche

soup bowl ciotola (da zuppa)

soup dish/pasta plate piatto fondo

sugar bowl zuccheriera

tea cup and saucer tazza da tĂ¨ e piattino

teapot teiera

tray vassoio

tureen zuppiera

274

Word Bank

Bartending tools Attrezzatura da barman

Boston cocktail shaker shaker americano o Boston

(bottle) opener apribottiglie

citrus peeler pela agrumi

citrus/wedge slicer affetta limoni

cobbler shaker shaker continentale o tradizionale

cutting board tagliere

ice bucket secchiello per il ghiaccio

ice crusher tritaghiaccio

ice scoop paletta per ghiaccio

(ice) tongs pinze (per ghiaccio)

jigger misurino (da unâ&#x20AC;&#x2122;oncia e mezza)

lemon juicer spremilimoni

mixing glass bicchiere miscelatore

muddler attrezzo utilizzato perforated spoon cucchiaio per pestare e schiacciare frutta forato (per ghiaccio) e spezie

pourer versatore

soda siphon sifone per selz

stirrer palettina lunga usata per miscelare

waiterâ&#x20AC;&#x2122;s friend/corkscrew cavatappi

strainer colino/filtro a molla usato per trattenere il ghiaccio

275

Word Bank

Glasses and drinking vessels Bicchieri e contenitori

brandy glass bicchiere da brandy

champagne flute flute da champagne

Collins glass bicchiere Collins (da cocktail)

cordial glass bicchiere cordiale

crystal glass bicchiere di cristallo

goblet calice, coppa

highball glass highball

hurricane glass bicchiere hurricane

Margarita glass bicchiere da Margarita

parfait glass bicchiere parfait

Pilsner glass bicchiere Pilsner

punch bowl zuppiera del punch

red wine glass calice da vino rosso

sherry glass bicchiere da sherry

shot glass bicchiere da liquore

sling cocktail glass bicchiere da cocktail

spirit decanter decanter per liquori e superalcolici

tankard boccale da birra

white wine glass bicchiere da vino bianco

wine decanter decanter per vino

276

Word Bank MORE VOCABULARY

Drinks Bevande Fortified wines Vini liquorosi

madeira madeira

Marsala wine Marsala

muscatel moscato

port porto

raisin wine vino passito

Spirits Distillati

Amaretto liquore alla mandorla Irish whiskey cream liquore di whisky irlandese e crema di latte calvados mele (Francia) Triple sec liquore a base di scorze cognac vino (Francia) d’arancia eau de vie frutta Crème de Cassis liquore rosso gin cereali e bacche di ginepro (Francia) aromatizzato al ribes grappa fecce e vinacce (Italia) Crème de Menthe liquore verde rum melassa di canna da zucchero (paesi aromatizzato alla menta equatoriali) Cynar liquore a base di foglie di carciofo tequila agave (Messico) Drambuie liquore scozzese a base di whisky, vodka cereali, frumento e patate miele, erbe e spezie whisk(e)y cereali e orzo Galliano liquore a base di vaniglia, anice Liqueurs and digestives e liquirizia Kirsch acquavite ricavata dalla ciliegia Liquori e digestivi Sambuca/Pernod liquore all’anice Advocaat liquore a base di uova, zucchero e brandy

sherry sherry

straw wine passito

vermouth vermut/vermouth

Wines Vini

blush wine (sweet rosé) rosé

Cava (Spagna)

Champagne (Francia)

mulled wine vin brulé

Prosecco (Italia)

sangria (Spagna)

sparkling wine spumante

young wine vino novello

277

word list accommodation /əˌkɒməˈdeɪʃn/ alloggio accountability /əˌkaʊntəˈbɪləti/ responsabilità accounting /əˈkaʊntɪŋ/ contabilità achieve (v.) /əˈtʃiːv/ ottenere advertise (v.) /ˈædvətaɪz/ pubblicizzare affect (v.)/əˈfekt/ influenzare affordable /əˈfɔːdəbl/ accessibile aged /ˈeɪdʒɪd/ invecchiato agreement /əˈɡriːmənt/ accordo airtight /ˈeətaɪt/ ermetico alcohol (preservation) /ˈælkəhɒl ˌprezəˈveɪʃn/ conservazione sotto spirito allow (v.) /əˈlaʊ/ permettere almond /ˈɑːmənd/ mandorla ambiance /ˈæmbiəns/ atmosfera ancestor /ˈænsestə(r)/ antenato anchor (v.) /ˈæŋkə(r)/ fissare anchovy /ˈæntʃəvi/ alice angle (v.) /ˈæŋɡl/ piegare ad angolo anise /ˈænɪs/ anice apology (v.) /əˈpɒlədʒi/ scusarsi appeal (v.) /əˈpiːl/ attrarre appliance /əˈplaɪəns/ dispositivo apprentice /əˈprentɪs/ apprendista apprenticeship /əˈprentɪʃɪp/ apprendistato approve (v.) /əˈpruːv/ approvare apron /ˈeɪprən/ grembiule arise (v.) /əˈraɪz/ derivare arrowroot /ˈærəʊruːt/ maranta artichoke /ˈɑːtɪtʃəʊk/ carciofo artisan /ˌɑːtɪˈzæn/ artigiano attachment /əˈtætʃmənt/ accessorio attempt /əˈtempt/ tentativo attend (v.) /əˈtend/ partecipare aubergine /ˈəʊbəʒiːn/ melanzana availability /əˌveɪləˈbɪləti/ disponibilità avoid (v.) /əˈvɔɪd/ evitare backdrop /ˈbækdrɒp/ sfondo/scenario baker /ˈbeɪkə(r)/ panettiere baking powder /ˈbeɪkɪŋ paʊdə(r)/ lievito in polvere barista /bəˈriːstə/ barista barley /ˈbɑːli/ orzo barrel /ˈbærəl/ barile bartender /ˈbɑːtendə(r)/ barista/barman baton /ˈbætɒn/ bastone batter /ˈbætə(r)/ pastella be in charge of (v.) /bɪ ɪn tʃɑːdʒ əv/ avere il compito di/essere a capo di beat (v.) /biːt/ battere/sbattere beef /biːf/ carne di manzo beetroot /ˈbiːtruːt/ barbabietola belief /bɪˈliːf/ credenza/convinzione berry /ˈberi/ bacca best-before date /ˌbest bɪˈfɔː deɪt/ da consumarsi preferibilmente entro beverage /ˈbevərɪdʒ/ bevanda bin /bɪn/ cestino binge drinking /bɪndʒ ˈdrɪŋkɪŋ/ abuso di alcol

278

bison /ˈbaɪsn/ bisonte bitter /ˈbɪtə(r)/ amaro blackberry /ˈblækbəri/ mora blackcurrant /ˈblækkʌrənt/ ribes nero blade /bleɪd/ lama blast chiller /blɑːst ˈtʃɪlə(r)/ abbattitore blend (v.) /blend/ mescolare blend /blend/ miscela blueberry /ˈbluːbəri/ mirtillo board /bɔːd/ menu su lavagnetta/bacheca boil (v.) /bɔɪl/ bollire bone (v.) /bəʊn/ disossare bonfire /ˈbɒnfaɪə(r)/ falò boning knife / bəʊnɪŋ naɪf/ coltello per disossare booking /ˈbʊkɪŋ/ prenotazione boring /ˈbɔːrɪŋ/ monotono bow tie /ˌbəʊˈtaɪ/ farfallino/cravattino bowl /bəʊl/ ciotola braise (v.) /breɪz/ brasare bread slicer /bred ˈslʌɪsə/ affettapane brigade /brɪˈɡeɪd/ brigata brine /braɪn/ salamoia brunch /brʌntʃ/ pasto unico per colazione e pranzo bubble (v.) /ˈbʌbl/ fare le bollicine burn off (v.) /bɜːn ɒf/ far consumare completamente (bruciando) busboy/busgirl /ˈbʌsbɔɪ/ /ˈbʌsɡɜːl/ aiuto cameriere business /ˈbɪznəs/ affari/impresa cabbage /ˈkæbɪdʒ/ cavolo canapé /ˈkænəpeɪ/ tartina cancel (order) (v.) /ˈkænsl/ disdire (ordine) candleholder /ˈkand(ə)lˌhəʊldə/ candelabro candy /ˈkændi/ caramella/dolce canning /kænɪŋ/ inscatolamento canteen /kænˈtiːn/ mensa caramel /ˈkærəmel/ caramello carelessness /ˈkeələsnəs/ disattenzione carry out (v.) /ˈkæri aʊt/ effettuare, compiere carve (v.) /kɑːv/ tagliare carving board /ˈkɑːvɪŋ bɔːd/ tagliere carving knife /ˈkɑːvɪŋ naɪf/ coltello trinciante cashew /ˈkæʃuː/ anacardo casserole dish /ˈkæsərəʊl dɪʃ/ casseruola caster sugar /ˌkɑːstə ˈʃʊɡə(r)/ zucchero semolato catchy /ˈkætʃi/ accattivante caterer /ˈkeɪtərə(r)/ ristoratore catering /keɪtərɪŋ/ ristorazione caviar /ˈkæviɑː(r)/ caviale celery /ˈseləri/ sedano cellar technician /ˈselə(r) tekˈnɪʃn/ tecnico dei processi di cantina chandelier /ˌʃændəˈlɪə(r)/ lampadario charity night /ˈtʃærəti naɪt/ serata di beneficenza check /tʃek/ a quadretti chef /ʃef/ cuoco chestnut /ˈtʃesnʌt/ castagna

chicken /ˈtʃɪkɪn/ pollo chickpea /ˈtʃɪkpiː/ cece china /ˈtʃaɪnə/ porcellana chives /tʃaɪvz/ erba cipollina chocolatier /ʃɔkɔlatje/ cioccolatiere chop (v.) /tʃɒp/ tagliare a pezzi chopping board /ˈtʃɒpɪŋ bɔːd/ tagliere citrus /ˈsɪtrəs/ agrume claim (v.) /kleɪm/ sostenere clear away (v.) /klɪə(r) əˈweɪ/ sparecchiare cloakroom /ˈkləʊkruːm/ guardaroba clove /kləʊv/ chiodo di garofano clumsy /ˈklʌmzi/ goffo coarse /kɔːs/ non raffinata coat in (v.) /kəʊt ɪn/ coprire/impanare coffee pot /ˈkɒfi pɒt/ caffettiera colander /ˈkʌləndə(r)/ scolapasta colonise (v.) /ˈkɒlənaɪz/ colonizzare commercial catering /kəˌmɜːʃl ˈkeɪtərɪŋ/ ristorazione commerciale company /ˈkʌmpəni/ azienda company policy /ˈkʌmpəni ˈpɒləsi/ politica aziendale complaint /kəmˈpleɪnt/ lamentela confectioner / kənˈfekʃənə(r)/ chef che si occupa di caramelle, gelatine, confetture, ecc. confit /ˈkɒnfi/ cotto lentamente nel proprio grasso confrontational /ˌkɒnfrʌnˈteɪʃənl/ polemico/ conflittuale consult (v.) /kənˈsʌlt/ consultare consumption /kənˈsʌmpʃn/ consumo contract (v.) /ˈkɒntrækt/ stipulare un contratto convection oven /kənˈvekʃn ʌvn/ forno a convezione convert (v.) /kənˈvɜːt/ convertire cooker /ˈkʊkə(r)/ fornello cookware /ˈkʊkweə(r)/ pentolame copper /ˈkɒpə(r)/ rame core /kɔː(r)/ torsolo cork /kɔːk/ tappo di sughero corkscrew /ˈkɔːkskruː/ apribottiglie corn on the cob /ˌkɔːn ɒn ðə ˈkɒb/ pannocchia di granoturco corned beef /ˌkɔːnd ˈbiːf/ manzo sotto sale corporate /ˈkɔːpərət/ aziendale counter /ˈkaʊntə(r)/ bancone cover (v.) /ˈkʌvə(r)/ coprire cover /ˈkʌvə(r)/ coperto cover charge /ˈkʌvə tʃɑːdʒ/ costo del coperto crab /kræb/ granchio crack (v.) /kræk/ spaccare cranberry /ˈkrænbəri/ mirtillo rosso craze /kreɪz/ moda del momento creamy /ˈkriːmi/ cremoso crevice /ˈkrevɪs/ incrinatura crispy /ˈkrɪspi/ croccante crockery /ˈkrɒkəri/ vasellame crop /krɒp/ coltura

Word List cross-training /ˈkrɒs treɪnɪŋ/ formazione incrociata crumb /krʌm/ intaglio, mollica crunchy /ˈkrʌntʃi/ croccante crust /krʌst/ crosta crystal /ˈkrɪstl/ cristallo cucumber /ˈkjuːkʌmbə(r)/ cetriolo cupboard /ˈkʌbəd/ credenza/armadio cured meat /kjʊə(r)d miːt/ salumi custard /ˈkʌstəd/ crema pasticcera customer /ˈkʌstəmə(r)/ cliente customer care /ˈkʌstəmə(r) keə(r)/ servizio clienti customer loyalty management /ˈkʌstəmə(r) ˈlɔɪəlti ˈmænɪdʒmənt/ programma di fidelizzazione della clientela customer profiling /ˈkʌstəmə(r) ˈprəʊfaɪlɪŋ/ elaborazione del profilo dei clienti customise (v.) /ˈkʌstəmʌɪz/ personalizzare cutlery /ˈkʌtləri/ posate cutlet /ˈkʌtlət/ cotoletta cutting-edge /ˌkʌtɪŋ ˈedʒ/ innovativo dairy /ˈdeəri/ latticini damp /dæmp/ umido date of purchase /deɪt əv ˈpɜːtʃəs/ data di acquisto deal with (v.) /diːl wɪð/ occuparsi di debris /ˈdebriː/ residui (di cibo) decadent /ˈdekədənt/ ricco, voluttuoso decide (v.) /dɪˈsaɪd/ decidere decorate (v.) /ˈdekəreɪt/ decorare decorator /ˈdekəreɪtə(r)/ chef che si occupa di presentazioni per eventi speciali, banchetti, matrimoni deer /dɪə(r)/ cervo defeat (v.) /dɪˈfiːt/ sconfiggere delegate (v.) /ˈdelɪɡət/ delegare deli (delicatessen) /ˌdelɪkəˈtesn/ rosticceria delivery area /dɪˈlɪvəri ˈeəriə/ area di consegna delivery charge /dɪˈlɪvəri tʃɑːdʒ/ spese di spedizione delivery times /dɪˈlɪvəri taɪmz/ orari di consegna demographics /ˌdeməˈɡræfɪks/ dati demografici dent (v.) /dent/ ammaccare devolution /ˌdiːvəˈluːʃn/ decentramento dimmer switch /ˈdɪmə swɪtʃ/ regolatore dell’intensità della luce dinnerware /ˈdɪnəweə(r)/ stoviglie dip /dɪp/ salsa disguise /dɪsˈɡaɪz/ travestimento dishwashing area /ˈdɪʃwɒʃɪŋ ˈeəriə/ area di lavaggio piatti/stoviglie/posate dismantle (v.) /dɪsˈmæntl/ smantellare disposable /dɪˈspəʊzəbl/ usa e getta disrespectful /ˌdɪsrɪˈspektfl/ irrispettoso distil (v.) /dɪˈstɪl/ distillare distressed /dɪˈstrest/ avvilito dome /dəʊm/ cupola

dot (v.) /dɒt/ disporre a punti double (v.) /ˈdʌbl/ raddoppiare double breasted /ˌdʌbl ˈbrestɪd/ a doppio petto double-hinged /ˈdʌbl hɪndʒd/a doppia leva dramatic /drəˈmætɪk/ teatrale, scenografico drip onto (v.) /drɪp ˈɒntə/ gocciolare su drizzle (v.) /ˈdrɪzl/ disporre a pioggia drop a line (v.) / drɒp ə laɪn/ lasciare una riga drying /draɪŋ/ essiccamento/disidratazione/ liofilizzazione duck /dʌk/ anatra dumpling /ˈdʌmplɪŋ/ raviolo dustpan /ˈdʌstpæn/ paletta duty /ˈdjuːti/ dovere dye (v.) /daɪ/ tingere earthenware /ˈɜːθnweə(r)/ ceramica, terracotta earthy /ˈɜːθi/ terroso effectiveness /ɪˈfektɪvnəs/ efficacia effervescent /ˌefəˈvesnt/ effervescente egg white /eɡ waɪt/ albume egg yolk /eɡ jəʊk/ tuorlo emboss (v.) /ɪmˈbɒs/ decorare a rilievo emphasise (v.) /ˈemfəsaɪz/ enfatizzare encompass (v.) /ɪnˈkʌmpəs/ comprendere entertainment /ˌentəˈteɪnmənt/ intrattenimento entice (v.) /ɪnˈtaɪs/ persuadere entrepreneur /ˌɒntrəprəˈnɜː(r)/ imprenditore environment /ɪnˈvaɪrənmənt/ ambiente equipment /ɪˈkwɪpmənt/ attrezzatura establishment /ɪˈstæblɪʃmənt/ struttura ethos /ˈiːθɒs/ etica evaluate (v.) /ɪˈvæljueɪt/ valutare evaporate (v.) /ɪˈvæpəreɪt/ evaporare even /ˈiːvn/ regolare executive chef /ɪɡˈzekjətɪv ʃef/ chef responsabile e coordinatore delle operazioni dei capocuochi expiry date /ɪkˈspaɪəri deɪt/ data di scadenza exploitation /ˌeksplɔɪˈteɪʃn/ sfruttamento fabric /ˈfæbrɪk/ tessuto fad diet /fæd ˈdaɪət/ dieta lampo fan /fæn/ ventola farmer /ˈfɑːmə(r)/ contadino fast (v.) /fɑːst/ digiunare feast (v.) /fiːst/ banchettare feed /fiːd/ collegamento fennel /ˈfenl/ finocchio ferment (v.) /fəˈment/ fermentare fermentation /ˌfɜːmenˈteɪʃn/ fermentazione fillet (v.) /ˈfɪlɪt/ sfilettare filleting knife /ˈfɪlɪtɪŋ naɪf/ coltello per sfilettare fin /fɪn/ pinna finish /ˈfɪnɪʃ/ rifinitura fire extinguisher /ˈfaɪər ɪkstɪŋɡwɪʃə(r)/ estintore firewater /ˈfaɪəwɔːtə(r)/ acquavite

fit for purpose /fɪt fə(r) ˈpɜːpəs/ adatto allo scopo fit with (v.) /fɪt wɪð/ dotare di fizzy /ˈfɪzi/ frizzante flaky /ˈfleɪki/ friabile flambé (v.) /ˈflɒmbeɪ/ flambare flatbread /ˈflætbred/ pane azzimo, piadina flatten (v.) /ˈflætn/ appiattire flavour /ˈfleɪvə(r)/ sapore flavoursome /ˈfleɪvəsəm/ gustoso flick (v.) /flɪk/ premere flip (v.) /flɪp/ girare float (v.) /fləʊt/ galleggiare fluffy /ˈflʌfi/ soffice fluted /ˈfluːtɪd/ festonato flyer /ˈflaɪə(r)/ volantino fold over (v.) /fəʊld ˈəʊvə(r)/ piegare su se stesso footfall /ˈfʊtfɔːl/ afflusso di clienti forage (v.) /ˈfɒrɪdʒ/ cercare e raccogliere cibo nella natura freebie /ˈfriːbi/ omaggio fridge /frɪdʒ/ frigorifero from scratch /frəm skrætʃ/ da zero/capo front-of-house /ˌfrʌnt əv ˈhaʊs/ di sala froth (v.) /frɒθ/ fare la schiuma fruity /ˈfruːti/ fruttato fulfil (v.) /fʊlˈfɪl/ soddisfare full-bodied /ˌfʊl ˈbɒdid/ corposo gain (v.) /ɡeɪn/ ottenere game meat /ɡeɪm miːt/ carne di selvaggina garnish /ˈɡɑːnɪʃ/ guarnizione/decorazione garnish (v.) /ˈɡɑːnɪʃ/ decorare/guarnire gastropub /ˈɡæstrəʊpʌb/ pub di qualità ginger /ˈdʒɪndʒə(r)/ zenzero glaze (v.) /ɡleɪz/ glassare glove /ɡlʌv/ guanto gluten /ˈɡluːtn/glutine goat herder /ˈɡəʊt ˈhɜːdə(r)/ mandriano di capre goose /ɡuːs/ oca go-to /ˈɡəʊ tuː/ preferito grain /ɡreɪn/ granello grant (v.) /ɡrɑːnt/ sovvenzionare grapefruit /ˈɡreɪpfruːt/ pompelmo grapes /ɡreɪps/ uva grasp (v.) /ɡrɑːsp/ afferrare grassy /ˈɡrɑːsi/ erboso gravy /ˈɡreɪvi/ sugo/salsa gravy boat /ˈɡreɪvi bəʊt/ salsiera greasy /ˈɡriːsi/ unto grill chef /ɡrɪl ʃef/ chef grigliere ground /ɡraʊnd/ macinato gut health /ɡʌt helθ/ salute digestiva halve (v.) /hɑːv/ dimezzare hand-held menu /hænd held ˈmenjuː/ menu su pieghevole/cartoncino handle (v.) /ˈhændl/ gestire/maneggiare handy /ˈhændi/ utile hard-boiled /ˌhɑːd ˈbɔɪld/ sodo harmful /ˈhɑːmfl/ dannoso

279

Word List harvest (v.) /ˈhɑːvɪst/ raccogliere harvest /ˈhɑːvɪst/ raccolta haste /heɪst/ fretta eccessiva hazard /ˈhæzəd/ pericolo head chef /hed ʃef/ capocuoco healthy /ˈhelθi/ salutare heat (v.) /hiːt/ riscaldare hedge /hedʒ/ siepe hem /hem/ bordo herbal /ˈhɜːbl/ erbaceo heritage /ˈherɪtɪdʒ/ eredità hierarchy /ˈhaɪərɑːki/ gerarchia high tide /ˌhaɪ ˈtaɪd/ alta marea highlight /ˈhaɪlaɪt/ punto di forza/aspetto saliente hold over (v.) /həʊld ˈəʊvə(r)/ rinviare hollow out (v.) /ˈhɒləʊ aʊt/ scavare, svuotare hop /hɒp/ luppolo hospitality /ˌhɒspɪˈtæləti/ ospitalità host (v.) /həʊst/ ospitare/accogliere hotplate facility /ˈhɒtpleɪt fəˈsɪləti/ scaldavivande/piastra riscaldante hunter-gatherer /ˌhʌntə ˈɡæðərə(r)/ cacciatore-raccoglitore ice bucket /ˈaɪs bʌkɪt/ cestello del ghiaccio iced /aɪst/ ghiacciato icemaker /ˈʌɪsˌmeɪkə/ macchina del ghiaccio icing sugar /ˈaɪsɪŋ ʃʊɡə(r)/ zucchero a velo illness /ˈɪlnəs/ malattia impair (v.) /ɪmˈpeə(r)/ compromettere implement /ˈɪmplɪmənt/ strumento impose (v.) /ɪmˈpəʊz/ imporre in demand /ɪn dɪˈmɑːnd/ richiesto/a income /ˈɪnkʌm/ reddito increase (v.) /ɪnˈkriːs/ aumentare inedible /ɪnˈedəbl/ non commestibile insect /ˈɪnsekt/ insetto inspection /ɪnˈspekʃn/ ispezione interested in /ˈɪntrəstɪd ɪn/ interessato a intestine /ɪnˈtestɪn/ intestino inventory /ˈɪnvəntri/ inventario jacket /ˈdʒækɪt/ giacca da cuoco jelly /ˈdʒeli/ gelatina jug /dʒʌɡ/ brocca juicer /ˈdʒuːsə(r)/ spremitore juicy /ˈdʒuːsi/ succoso knead (v.)/niːd/ impastare knife /naɪf/ coltello (knife) sharpener /ˈʃɑːpnə(r)/ affilacoltelli knock out (v.) /nɒk aʊt/ eliminare (l’aria) label /ˈleɪbl/ etichetta lace /leɪs/ merletto lack /læk/ mancanza ladle /ˈleɪdl/ mestolo lamb /læm/ carne di agnello laminated /ˈlæmɪneɪtɪd/ plastificato landlord /ˈlændlɔːd/ proprietario del locale lay the table (v.) /leɪ ðə ˈteɪbl / apparecchiare la tavola leaflet /ˈliːflət/ volantino lean /liːn/ magro

280

leek /liːk/ porro leftover /ˈleftəʊvə(r)/ avanzo di cibo leisure facility /ˈleʒə(r) fəˈsɪləti/ struttura per il tempo libero leisurely /ˈleʒəli/ senza fretta lentil /ˈlentl/ lenticchia liaise with (v.) /liˈeɪz wɪð/ tenere i rapporti con life-threatening /ˈlaɪf θretnɪŋ/ mortale/letale like-minded /ˌlaɪk ˈmaɪndɪd/ della stessa opinione line manager /laɪn ˈmænɪdʒə(r)/ diretto superiore lip /lɪp/ beccuccio liquid nitrogen /ˈlɪkwɪd ˈnaɪtrədʒən/ azoto liquido live stock update /ˈlaɪv stɒk ˌʌpˈdeɪt/ aggiornamento di magazzino in tempo reale liver /ˈlɪvə(r)/ fegato livestock /ˈlaɪvstɒk/ bestiame loan /ləʊn/ prestito location /ləʊˈkeɪʃn/ posizione loganberry /ˈləʊɡənbəri/ loganberry (incrocio mora-lampone) logistics /ləˈdʒɪstɪks/ logistica look for (v.) /lʊk fə(r) / cercare loose /luːs/ sciolto/sfuso loyalty card /ˈlɔɪəlti kɑːd/ tessera fedeltà lump /lʌmp/ grumo mackerel /ˈmækrəl/ sgombro made to order /meɪd tə ˈɔːdə(r)/ preparato su ordinazione main kitchen /meɪn ˈkɪtʃɪn/ cucina principale mains /meɪns/ secondi maize /meɪz/ granoturco/mais make a complaint (v.) /meɪk ə kəmˈpleɪnt/ presentare un reclamo make amends (v.) /meɪk əˈmendz/ fare ammenda malt /mɔːlt/ malto manage (v.) /ˈmænɪdʒ/ riuscire maple /ˈmeɪpl/ acero marbled /ˈmɑːbld/ marmorizzato marinating /ˈmærɪneɪtɪŋ/ marinatura mash (v.) /mæʃ/ schiacciare mask /mɑːsk/ mascherina meal /miːl/ pasto measuring jug /ˈmeʒərɪŋ dʒʌɡ/ brocca/ bicchiere graduata/o measuring spoon /ˈmeʒərɪŋ spuːn/ cucchiaio dosatore meaty /ˈmiːti/ carnoso mellow /ˈmeləʊ/ invecchiare/far diventare pastoso melt (v.) /melt/ sciogliere/fondere microbe /ˈmaɪkrəʊb/ microbo microfiltration /ˈmaɪkrəʊ fɪlˈtreɪʃn/ microfiltrazione microwave oven /ˈmaɪkrəweɪv ˈʌvn/ forno a microonde milk jug /mɪlk dʒʌɡ/ bricco del latte

millet /ˈmɪlɪt/ miglio mince (v.) /mɪns/ macinare miner /ˈmaɪnə(r)/ minatore minimise (v.) /ˈmɪnɪmaɪz/ ridurre moist /mɔɪst/ umido moisten (v.) /ˈmɔɪsn/ inumidire/bagnare moisture /ˈmɔɪstʃə(r)/ umidità molasses /məˈlæsɪz/ melassa moose /muːs/ alce mullet /ˈmʌlɪt/ triglia mushy /ˈmʌʃi/ molliccia mussel /ˈmʌsl/ cozza nail varnish /neɪl ˈvɑːnɪʃ/ smalto per unghie napkin /ˈnæpkɪn/ tovagliolo nuance /ˈnjuːɑːns/ sfumatura nutmeg /ˈnʌtmeɡ/ noce moscata nutty /ˈnʌti/ alle noci oak barrel /əʊk ˈbærəl/ botte di quercia oats /əʊts/ avena obliged /əˈblaɪdʒd/ obbligato odd /ɒd/ dispari offal /ˈɒfl/ frattaglie off-odour /ɒf ˈəʊdə(r)/ odore non naturale dovuto a deterioramento off-premises catering /ɒf ˈpremɪsɪz keɪtərɪŋ/ catering (ristorazione fuori sede) oily fish /ˈɔɪli fɪʃ/ pesce azzurro outlet /ˈaʊtlet/ punto vendita outsourced catering /ˈaʊtsɔːst keɪtərɪŋ/ catering appaltato a ditta esterna oven /ˈʌvn/ forno overload (v.) /ˌəʊvəˈləʊd/ sovraccaricare overpower (v.) /ˌəʊvəˈpaʊə(r)/ sovrastare/ coprire oversee (v.) /ˌəʊvəˈsiː/ controllare/ supervisionare/sorvegliare overweight /ˌəʊvəˈweɪt/ sovrappeso oyster /ˈɔɪstə(r)/ ostrica packaging /ˈpækɪdʒɪŋ/ imballaggio pan-Asian /pænˈeɪʃn/ panasiatico parameter /pəˈræmɪtə(r)/ parametro parasite /ˈpærəsaɪt/ parassita parchment paper /ˈpɑːtʃmənt ˈpeɪpə(r)/ carta da forno parsley /ˈpɑːsli/ prezzemolo passing footfall /ˈpɑːsɪŋ ˈfʊtfɔːl/ persone di passaggio pasteurisation /ˌpɑːstʃəraɪˈzeɪʃn/ pastorizzazione payroll /ˈpeɪrəʊl/ libro paga pea /piː/ pisello pearl sugar /pɜːl ˈʃʊɡə(r)/ zucchero perlato peaty /ˈpiːti/ torboso peeling knife /ˈpiːlɪŋ naɪf/ coltello per sbucciare peppery /ˈpepəri/ pepato perishable /ˈperɪʃəbl/ deperibile pesticide /ˈpestɪsaɪd/ pesticida pheasant /ˈfeznt/ fagiano pick up (v.) /pɪk ʌp/ raccogliere pickle (v.) /ˈpɪkl/ conservare sottaceto

Word List pickle /ˈpɪkl/ sottaceto pierce (v.) /pɪəs/ perforare pincer /ˈpɪnsə(r)/ chela pineapple /ˈpaɪnæpl/ ananas place mat /ˈpleɪs mæt/ sottopiatto planetary mixer /ˈplænətri ˈmɪksə(r)/ planetaria platter /ˈplætə(r)/ vassoio poach (v.) /pəʊtʃ/ fare sobbollire poison (v.) /ˈpɔɪzn/ avvelenare pop in (v.) / pɒp ɪn/ fare un salto poppy seed /ˈpɒpi siːd/ seme di papavero pop-up restaurant /ˈpɒp ʌp ˈrestrɒnt/ ristorante temporaneo pork /pɔːk/ carne di maiale potato peeler /pəˈteɪtəʊ ˈpiːlə(r)/ pelapatate poultry /ˈpəʊltri/ pollame pour (v.) /pɔː(r)/ versare powder /ˈpaʊdə(r)/ polvere prawn /prɔːn/ gambero predominant /prɪˈdɒmɪnənt/ predominante preservation /ˌprezəˈveɪʃn/ conservazione pre-warn (v.) / priː wɔːn/ preavvisare prized /praɪzd/ pregiato processed food /prəˈsest fuːd/ cibo confezionato production phase /prəˈdʌkʃn feɪz/ fase di lavoro promote (v.) /prəˈməʊt/ promuovere prompt (v.) /prɒmpt/ sollecitare protective goggles /prəˈtektɪv ˈɡɒɡlz/ occhiali protettivi provisional /prəˈvɪʒənl/ provvisorio puff pastry /ˌpʌf ˈpeɪstri/ pasta sfoglia puff up (v.) /pʌf ʌp/ gonfiarsi pulse /pʌls/ legume pumpernickel /ˈpʌmpənɪkl/ pane di segale pumpkin /ˈpʌmpkɪn/ zucca punchy /ˈpʌntʃi/ incisivo/saporito pungent /ˈpʌndʒənt/ piccante/forte purchasing /ˈpɜːtʃəsɪŋ/ acquisti quail /kweɪl/ quaglia quantity /ˈkwɒntəti/ quantità quince /kwɪns/ mela cotogna rabbit /ˈræbɪt/ coniglio radish /ˈrædɪʃ/ radicchio raffle /ˈræfl/ lotteria rare /reə(r)/ al sangue raspberry /ˈrɑːzbəri/ lampone rating system /ˈreɪtɪŋ ˈsɪstəm/ sistema di valutazione raw /rɔː/ crudo raw material /ˌrɑː məˈtɪəriəl/ materia prima raw meat /rɔː miːt/ carne cruda recommendation /ˌrekəmenˈdeɪʃn/ raccomandazione reconstitute (v.) /ˌriːˈkɒnstɪtjuːt/ ricostituire reduce (v.) /rɪˈdjuːs/ ridurre refresher course /rɪˈfreʃə kɔːs/ corso di aggiornamento refrigeration/freezing /rɪˌfrɪdʒəˈreɪʃn ˈfriːzɪŋ/ refrigerazione/surgelazione

reliability /rɪˌlaɪəˈbɪləti/ affidabilità rely on (v.) /rɪˈlaɪ ɒn/ fare affidamento su reminder /rɪˈmaɪndə(r)/ promemoria renewal /rɪˈnjuːəl/ rinnovamento replacement /rɪˈpleɪsmənt/ sostituzione reschedule (v.) /ˌriːˈʃedjuːl/ riprogrammare responsible /rɪˈspɒnsəbl/ responsabile restore (v.) /rɪˈstɔː(r)/ ristabilire retailer /ˈriːteɪlə(r)/ commerciante al dettaglio review /rɪˈvjuː/ recensione reward (v.) /rɪˈwɔːd/ ricompensare ribbon /ˈrɪbən/ a nastro rinse (v.) /rɪns/ risciacquare ripe /raɪp/ maturo risk /rɪsk/ rischio roast (v.) /rəʊst/ arrostire roaster /rəʊstə/ torrefazione rocket /ˈrɒkɪt/ rucola rolling pin /ˈrəʊlɪŋ pɪn/ mattarello rose hip /ˈrəʊz hɪp/ cinòrrodo rota /ˈrəʊtə/ schema dei turni rubbery /ˈrʌbəri/ gommoso rude /ruːd/ scortese run out (v.) /rʌn aʊt/ terminare running /ˈrʌnɪŋ/ gestione runny /ˈrʌni/ acquoso/liquido rye /raɪ/ segale sacredness /ˈseɪkrɪdnəs/ sacralità safeguard (v.) /ˈseɪfɡɑːd/ salvaguardare/ tutelare saffron /ˈsæfrən/ zafferano salad /ˈsæləd/ insalata salt curing /sɔːlt kjʊə(r)/ sotto sale/salagione salty /ˈsɔːlti/ salato sanding sugar /ˈsandɪŋ ʃʊɡə(r)/ zucchero granulato sandwiched /ˈsænwɪtʃt/ a strati savoury /ˈseɪvəri/ dal sapore salato scar (v.) /skɑː(r)/ ferire/segnare/sfregiare scent /sent/ profumo score (v.) /skɔː(r)/ incidere scrape out (v.) /skreɪp aʊt/ raschiare/ grattare via screw top /ˈskruː tɒp/ tappo a vite sea bass /siː beɪs/ spigola sea bream /siː briːm/ orata seal (v.) /siːl/ sigillare seal /siːl/ sigillo search engine /ˈsɜːtʃ endʒɪn/ motore di ricerca season (v.) /ˈsiːzn/ insaporire seasonal /ˈsiːzənl/ stagionale seating capacity /ˈsiːtɪŋ kəˈpæsəti/ posti a sedere seaweed /ˈsiːwiːd/ alga sell-by date /ˈsel baɪ deɪt/ data di scadenza serrated /səˈreɪtɪd/ seghettato serve (v.) /sɜːv/ servire service assistant /ˈsɜːvɪs əˈsɪstənt/ collaboratore al servizio

serviette /ˌsɜːviˈet/ tovagliolino set fire (v.) /set ˈfaɪə(r)/ dare fuoco a set menu /set ˈmenjuː/ menu a prezzo fisso set the mood (v.) /set ðə muːd/ creare l’atmosfera set up an account (v.) /set ʌp ən əˈkaʊnt/ configurare un account settle (v.) /ˈsetl/ stabilirsi sewage system /ˈsuːɪdʒ ˈsɪstəm/ rete fognaria shake (v.) /ʃeɪk/ agitare sharp /ʃɑːp/ aspro/tagliente shatter-proof /ˈʃætə pruːf/ infrangibile shave (v.) /ʃeɪv/ tagliare a scaglie shelf life/ˈʃelf laɪf/ durata shellfish /ˈʃelfɪʃ/ crostacei ship the order (v.) /ʃɪp ðə ˈɔːdə(r)/ spedire l’ordine shirt /ʃɜːt/ camicia shortage /ˈʃɔːtɪdʒ/ carenza shortcrust pastry /ˌʃɔːtkrʌst ˈpeɪstri/ pasta frolla shortenings /ˈʃɔːtnɪŋ/ grassi sickness/leave cover /ˈsɪknəs-liːv ˈkʌvə(r)/ sostituzione per malattia/ferie side /saɪd/ contorno sideboard /ˈsaɪdbɔːd/ credenza/armadietto/ vetrinetta sieve /sɪv/ setaccio signpost (v.) /ˈsaɪnpəʊst/ segnalare con insegna silverware /ˈsɪlvəweə(r)/ argenteria similarity /ˌsɪməˈlærəti/ analogia simmer (v.) /ˈsɪmə(r)/ sobbollire sip (v.) /sɪp/ sorseggiare skimmed milk /ˌskɪmd ˈmɪlk/ latte scremato skimmer /ˈskɪmə/ schiumaiola skirt /skɜːt/ gonna slaughter (v.) /ˈslɔːtə(r)/ macellare slice (v.) /slaɪs/ affettare/tagliare a fette slice /slaɪs/ fetta slicing knife /slaɪsɪŋ naɪf/ coltello per affettare sloppy /ˈslɒpi/ trascurato slow cooker /ˈsləʊ kʊkə(r)/ pentola elettrica per la cottura lenta slushy /ˈslʌʃi/ melmoso smoke detector /ˈsməʊk dɪˈtektə(r)/ rilevatore di fumo smoking /ˈsməʊkɪŋ/ affumicamento smoky /ˈsməʊki/ affumicato smooth /smuːð/ liscio smudge (v.) /smʌdʒ/ macchiare snap /snæp/ schiocco snapper /ˈsnæpə(r)/ dentice soft /sɒft/ morbido soil /sɔɪl/terreno/ terra sole /səʊl/ suola soundproofing /ˈsaʊndpruːfɪŋ/ isolamento acustico soup /suːp/ zuppa sour /ˈsaʊə(r)/ aspro

281

Word List source (v.) /sɔːs/ procurare sous pastry chef /su ˈpeɪstri ʃef/ secondo capo pasticciere sparkling /ˈspɑːklɪŋ/ scintillante spatula /ˈspætʃələ/ spatola special deals /ˈspeʃl diːls/ offerte speciali spelt /spelt/ farro spicy /ˈspaɪsi/ speziato spin (v.) /spɪn/ girare splatter (v.) /ˈsplætə(r)/ schizzare spoil (v.) /spɔɪl/ deteriorare spoilage /ˈspɔɪlɪdʒ/ scarto spoon /spuːn/ cucchiaio spore /spɔː(r)/ spora spray drying /spreɪ draɪŋ/ essicazione a spruzzo spread (v.) /spred/ diffondere spread /spred/ crema da spalmare springy /ˈsprɪŋi/ elastico squeeze (v.) /skwiːz/ spremere stabiliser /ˈsteɪbəlaɪzə(r)/ stabilizzatore stable /ˈsteɪbl/ stalla stack /stæk/ pila stained /steɪnd/ macchiato stainless steel /ˌsteɪnləs ˈstiːl/ acciaio inossidabile stand in for (v.) /ˈstænd ɪn fə(r)/ sostituire stand up (v.) /stænd ʌp/ resistere staple /ˈsteɪpl/ principale/di base starchy food /ˈstɑːtʃi fuːd/ cibo ricco di amido start up (v.) /stɑːt ʌp/ avviare starter /ˈstɑːtə(r)/ antipasto steam (v.) /stiːm/ cuocere a vapore steam /stiːm/ vapore steel cap /stiːl kæp/ con punta in acciaio sterilisation /ˌsterəlaɪˈzeɪʃn/ sterilizzazione stew (v.) /stjuː/ stufare stew /stjuː/ stufato stiff /stɪf/ duro stir (v.) /stɜː(r)/ mescolare stock (v.) /stɒk/ essere provvisto di stock /stɒk/ brodo stockpot /ˈstɒkpɒt/ tegame stool /stuːl/ sgabello storage space /ˈstɔːrɪdʒ speɪs/ magazzino store (v.) /stɔː(r)/ immagazzinare/conservare storeroom /ˈstɔːruːm/ dispensa/magazzino straw /strɔː/ cannuccia straw place mats /strɔː ˈpleɪs mæt/ tovagliette all’americana di paglia strengthen (v.) /ˈstreŋθn/ rafforzare stroke /strəʊk/ ictus sturdy /ˈstɜːdi/ robusto subsidise (v.) /ˈsʌbsɪdaɪz/ sovvenzionare sugar bowl /ˈʃʊɡə(r) bəʊl/ zuccheriera sugar curing /ˈʃʊɡə(r) kjʊə(r)/ conservazione con lo zucchero suitable /ˈsuːtəbl/ adatto/appropriato supplier /səˈplaɪə(r)/ fornitore supply /səˈplaɪ/ derrata/fornitura/scorta supply chain /səˈplaɪ tʃeɪn/ filiera

282

surcharge /ˈsɜːtʃɑːdʒ/ supplemento/ sovrapprezzo survey /ˈsɜːveɪ/ sondaggio sustainability /səˌsteɪnəˈbɪləti/ sostenibilità sweat /swet/sudore swede /swiːd/ cavolo navone sweetness /ˈswiːtnəs/ dolcezza swell (v.) /swel/ gonfiarsi tablecloth /ˈteɪblklɒθ/ tovaglia tableware /ˈteɪblweə(r)/ stoviglie tailor (v.) /ˈteɪlə(r)/ personalizzare tailor-made /ˌteɪlə ˈmeɪd/ su misura take apart (v.) /teɪk əˈpɑːt/ smontare tantalise (v.) /ˈtæntəlaɪz/ stuzzicare/tentare tarragon /ˈtærəɡən/ drangoncello taste bud /ˈteɪst bʌd/ papilla gustativa tasting menu /ˈteɪstɪŋ menjuː/ menu degustazione teapot /ˈtiːpɒt/ teiera tear (v.) /teə(r)/ strappare teetotal /ˌtiːˈtəʊtl/ astemio thick /θɪk/ denso thicken (v.) /ˈθɪkən/ addensare thyme /taɪm/ timo tidy (v.) /ˈtaɪdi/ mettere in ordine till /tɪl/ cassa tilt (v.) /tɪlt/ inclinare tip /tɪp/ mancia; punta (delle dita) thin (v.) /θɪn/ diluire thin /θɪn/ sottile tongs /tɒŋz/ pinze top up (v.) /tɒp ʌp/ riempire topple (v.)/ˈtɒpl/ rovesciare torchon /ˈtɔːʃ(ə)n/ torcione/canovaccio/ strofinaccio tough /tʌf/ tenace toxin /ˈtɒksɪn/ tossina traceability /treɪsəˈbɪlɪti/ tracciabilità traceable /ˈtreɪsəbl/ tracciabile trader /ˈtreɪdə(r)/ commerciante trainee /ˌtreɪˈniː/ apprendista transfer (v.) /trænsˈfɜː(r)/ trasferire transport catering /ˈtrænspɔːt keɪtərɪŋ/ ristorazione viaggiante trap (v.) /træp/ intrappolare tray /treɪ/ vassoio trolley /ˈtrɒli/ carrello trousers /ˈtraʊzəz/ pantaloni trout /traʊt/ trota tuck in (v.) /tʌk ɪn/ piegare tuna /ˈtjuːnə/ tonno turkey /ˈtɜːki/ tacchino turn to (v.) /tɜːn tə/ rivolgersi a turn up (v.) /tɜːntə ʌp/ arrivare senza preavviso ubiquitous /juːˈbɪkwɪtəs/ onnipresente undertake (v.) /ˌʌndəˈteɪk/ effettuare/ intraprendere unkindness /ˌʌnˈkaɪndnəs/ scortesia unpleasant /ʌnˈpleznt/ sgradevole update /ˈʌpdeɪt/ aggiornamento

use-by /juːz baɪ/ scadenza utility knife /juːˈtɪləti naɪf/ coltello multiuso vacuum packaging /ˈvækjuːm ˈpækɪdʒɪŋ/ sottovuoto veal /viːl/ carne di vitello vegetable corer /ˈvedʒtəblˈkɔːrə/ cavatorsoli/ snocciolatore velvety /ˈvelvəti/ vellutato vending machine /ˈvendɪŋ məʃiːn/ distributore automatico venison /ˈvenɪsn/ carne di cervo ventilation /ˌventɪˈleɪʃn/ areazione venue /ˈvenjuː/ sede/luogo/posto vertical fridge /ˈvɜːtɪkl frɪdʒ/ frigorifero verticale vine /vaɪn/ vite/vigna vinegar (preservation) /ˈvɪnɪɡə(r) ˌprezəˈveɪʃn/ conservazione sott’aceto vulnerable /ˈvʌlnərəbl/ vulnerabile waist /weɪst/ vita (agg. stretto al centro) waistcoat /ˈweɪskəʊt/ gilè waste (v.) /weɪst/ sprecare waste /weɪst/ scarti/rifiuti waterproof plaster /ˈwɔːtəpruːf ˈplɑːstə(r)/ cerotto impermeabile wave (v.) /weɪv/ agitare/sventolare wear and tear /weə(r) ənd teə(r)/ logorio dovuto all’uso wedge of lemon /wedʒ əv ˈlemən/ fetta di limone weevil /ˈwiːvl/ punteruolo (insetto) weigh (v.) /weɪ/ pesare weighing scale /ˈweɪɪŋ skeɪl/ bilancia welfare /ˈwelfeə(r)/ benessere welfare catering /ˈwelfeə(r) keɪtərɪŋ/ ristorazione collettiva well-done /ˌwel ˈdʌn/ ben cotto wheat /wiːt/ frumento/grano whip (v.) /wɪp/ montare/sbattere con la frusta whipped cream /wɪpt kriːm/ panna montata white fish /ˌwaɪt ˈfɪʃ/ pesce bianco wholegrain /ˈhəʊlɡreɪn/ integrale wholesaler /ˈhəʊlseɪlə(r)/ grossista widen (v.) /ˈwaɪdn/ ampliare wild boar /ˌwaɪld ˈbɔː(r)/ cinghiale wine bucket /waɪn ˈbʌkɪt/ secchiello del vino wine chiller /waɪn ˈtʃɪlə(r)/ refrigeratore del vino wipe (v.) /waɪp/ pulire workstation /ˈwɜːksteɪʃn/ postazione di lavoro worm /wɜːm/ verme worn /wɔːn/ logoro/consunto yeast /jiːst/ lievito yield /jiːld/ produzione zest /zest/ scorza zester /ˈzestə(r)/ rigalimoni

convertion charts SOLID MEASUREMENTS Spoons

Cups

1 teaspoon 1 tablespoon

Imperial (UK)

Metric

½6 ounce (oz)

½ ounce (oz)

14g

2 tablespoons

/ cup

1 ounce (oz)

28g

8 tablespoons

½ cup

4 oz = ¼ of a pound (lb)

112g

1 cup

8 oz = ½ pound (lb)

225g

2 cups

16 oz = 1 pound (lb)

450g

4 cups

32 oz = 2 pound (lb)

900g

N.B.

1 litre (1,000 millilitres) = 1.76 pints 1kg (1,000 grams) = 2.2 pounds

LIQUID MEASUREMENTS Spoons

Cups

Imperial (UK)

Metric

1 teaspoon

5ml

1 tablespoon

15ml

2 tablespoons

1 fluid ounce (fl oz)

28ml

4 tablespoons

¼ cup

2 fluid ounces (fl oz)

59ml

8 tablespoons

½ cup

4 fl oz = ¼ pint (pt)

118ml

1 cup

8 fl oz = ½ pint (pt)

237ml

2 cups

16 fl oz = 1 pint (pt)

474ml

4 cups = 1 quart (qt)

2 pints (pt)

948ml

4 quarts (qt)

1 gallon (gal)

4,55lt

8 quarts (qt)

2 gallons (gal)

9,09lt

OVEN TEMPERATURE GUIDE Description Very cool Cool Moderate Moderately hot Hot Very hot

Electricity Celsius

Electricity Fahrenheit

Electricity (fan) Celsius

Electricity (fan) Fahrenheit

Gas mark

110°C

225°F

90°C

184°F

120°C

245°F

100°C

204°F

140°C

275°F

120°C

235°F

150°C

300°F

130°C

260°F

160°C

325°F

140°C

284°F

180°C

350°F

160°C

311°F

190°C

375°F

170°C

335°F

200°C

400°F

180°C

360°F

220°C

425°F

200°C

386°F

230°C

450°F

210°C

410°F

240°C

475°F

220°C

435°F

283

MASTERING SERVICE

Acknowledgements

Managing Editor: Simona Franzoni Editorial coordination: Linda Pergolini, Sabina Cedraro Editorial dept: Linda Pergolini, Elena Rivetti Language consultant: Claire Moore Art director: Marco Mercatali Page design: Sergio Elisei Page layout: Quarta di Copertina – Ozzano dell’Emilia (BO), Enea Ciccarelli Picture editor: Giorgia D’Angelo Production manager: Francesco Capitano

Illustrated by: Laura Bresciani, Luca Poli, Michelangelo Miani, Pesciblu

Cover Cover design: Paola Lorenzetti Photos: Gettyimages (right, left), Shutterstock (middle) © 2019 ELI s.r.l. P.O. Box 6 62019 Recanati Italy Tel. +39 071 750701 Fax. +39 071 977851 info@elilaspigaedizioni.it www.elilaspigaedizioni.it Prof.ssa Chiara Sbarbada is the author of the Grammar and INVALSI Training pages. A special ‘thank you’ to Prof.ssa Belinda Giannessi who commented on the material at different stages of its development. The Publisher and Authors would also like to thank Laura Carfagna, Prof.ssa Daniela Cantatore, Prof.ssa Roberta Carriero, Prof.ssa Mirna Cormio, Prof.ssa Simona De Fabiis, Prof.ssa Giuliana Giampaoli, Prof.ssa Stella Giovannini, Prof.ssa Rossella Luzzi, Prof.ssa Roberta Marinelli, Prof.ssa Paola Matriciani, Prof.ssa Marina Narducci, Prof.ssa Chiara Paparella, Prof.ssa Angela Pozzetti, Prof.ssa Anna Rodriquez, Prof.ssa Francesca Simeoni, Prof.ssa Antonella Solari, Prof.ssa Adelia Zanella for their precious contribution.

Photo acknowledgements Alamy: pp. 11 (transport catering), 16 (The Seafood Restaurant), 17, 22, 28, 48, 108 (top right); Edizioni PLAN Archives: pp. 130 (welcoming guests, taking and carrying out orders), 131; ELI Archives: pp. 32, 33, 63 (A, B, C, E, F), 65, 77, 80, 91 (baked figs), 103 (ex. 3 photo: 3, 6, 7), 117 (photo 1, 2, 3, 4, 6, 7), 119, 127 (bottom right), 128, 144 (3-5), 145 (top), 162 (photos on the right), 163 (1, 2, 3, 4, 5, 7, 8), 165, 173, 176, 180, 181 (tequila), 183, 187, 189 (the pink pick-me-up cocktail), 190 (milkshake), 212 (helmet, tapestry), 214 (top right, left), 221 (top left), 224 (top right, top left), 225, 226 (top right, middle right), 275, 276, 277; Gettyimages: pp. 11 (outsourced catering), 29, 124 (top), 148, 150 (middle), 157 (top: middle and right), 158, 186, 197; Istock: p. 10; Marka: p. 215 (girls at The National Gallery); Shutterstock: pp. 11 (commercial catering, welfare catering), 12, 14, 15, 16 (Yo! Sushi), 19, 20, 21 (Michelin), 23, 24 (burger), 25, 26, 30, 31, 34, 36, 42 (photos ex. 2), 43, 45, 46, 47, 49, 50, 51, 52, 53, 55, 56, 58, 61, 62, 63 (D), 64, 66, 68, 69, 70, 71, 73, 74, 75, 78 (top photo), 81, 82, 83, 84, 86, 88, 89, 91 (mussels), 93 (bottom), 94, 96, 97, 98, 99, 100, 101, 102, 103 (photos on the top; ex. 3 photo: 1, 2, 4, 5, 8), 104, 107, 110, 111, 112, 114, 115, 116, 117 (top right; photo 5, 8), 118, 120, 122, 123, 124 (middle left and right), 125, 126, 127 (top right), 129, 130 (phone booking), 132, 133, 135, 139, 141, 142, 144 (1, 2), 145 (bottom), 146, 147, 149, 150 (top), 151, 152, 153, 155, 157 (top left and bottom), 160, 161, 162 (top), 163 (6), 164, 166, 168, 170, 172, 174, 175, 177, 178, 179, 181 (whisky, Jagermeister, punch), 182, 184, 185, 188, 189 (new era drinks photos; smoothie, milkshake, mango lassi), 190 (frappè), 193, 196, 199, 200, 201, 202, 203, 204, 205, 209, 210, 211, 212 (Stonehenge, Viking boat, Bath), 214 (Olympic Stadium), 215 (photos on the right), 216, 217, 218, 219, 220, 221 (top right, middle), 222, 223, 224 (bottom right, bottom left), 226 (top left, middle left), 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250, 251, 265, 274.

No unauthorised photocopying

Sitography: aaa.com/diamonds/diamond-awards: p. 21 (logo); baboom. london: pp. 40-41; bellyovermind.com: p. 35; curiousappetitetravel. com: p. 35; dinnerinthesky.com: p. 13; food.gov.uk: pp. 78-79 (Eatwell Guide), forbestravelguide.com: p. 21 (logo); instagram.com/pizzapilgrims: p. 42; kitchenunnecessary.com: p. 35; koreajoongangdaily.joins.com: p. 27; semolinabrighton.co.uk: pp. 37-38; slowfood.com: p. 93 (logo); snapchat.com/add/tacobell: p. 42; tetrapak.com: p. 107 (logo); theaa.com/ restaurants/rosettes: p. 21 (logo); thegreatbritishbakeoff.co.uk: p. 108 (logo); thewhitebrook.co.uk: p. 24 (logo); theworlds50best.com: p. 21 (logo), twitter. com/NandosUK/media: p. 42.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of ELI.

Video acknowledgements Autori Multimediali (Milano) – www.autori-multimediali.it: p. 85, p. 137, p. 140, p. 208; ALMA Scuola Internazionale di Cucina Italiana: p. 125, p. 128, p. 191; Studio Immagina: p. 109, p. 195

A very special and warm ‘thanks’ to E5 Bakehouse for the video ‘A day in the life of the bakehouse…’ and to Robert Suett for his help!

This book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the publisher’s prior consent in any form of binding or cover than that in which it is published and without a similar condition being imposed on the subsequent purchaser. All websites referred to in Mastering Cooking & Service are in the public domain and whilst every effort has been made to check that the websites were current at the time of going to press ELI disclaims responsibility for their content and/or possible changes. While every effort has been made to trace all the copyright holders, if any have been inadvertently overlooked the publisher will be pleased to make the necessary arrangements at the first opportunity. Printed by Tecnostampa – Pigini Group Printing Division – Loreto, Trevi – Italia 19.83.178.0 ISBN 978-88-536-2766-7

Focus on

ESP

Angela Pozzetti

MASTERING SERVICE Revision for Everyone

Unit 1 – The Catering Industry

p. 2

Unit 2 – Marketing and Promotion

p. 8

Unit 3 – Food Stores and Supplies

p. 14

Unit 4 – Menu Planning

p. 20

Unit 5 – Diet and Nutrition

p. 26

Unit 6 – Safety Procedures

p. 32

Unit 7 – In the Restaurant

p. 38

Unit 8 – The Art of Service

p. 44

Unit 9 – Banqueting and Feasts

p. 54

Unit 10 – At the Bar

p. 60

Unit 11 – Beverages

p. 68

THEORY

the catering industry THE WORLD OF HOSPITALITY

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK.

COMMERCIAL – CATERING – OFF-PREMISES – TRANSPORT – WELFARE – ACCOMMODATION

HOSPITALITY The services a customer receives from an organisation or company.

SERVICE AREAS (1) ___________________ Refers to where to stay: • when we are on holiday • when we visit a place for work or for study • when we travel on a ship or on a train

(3) _____________

catering (profit)

It provides food and services in hotels, restaurants, pubs, pizzerias, snack bars, fast-food outlets, selfservice restaurants and vending machines.

(4) _____________

catering (non-profit) It provides food and services to people in schools and colleges, hospitals, prisons and some companies (industrial catering).

(2) ___________________ Refers principally to organising food and drink services: • for social events • in our everyday lives at school, at work, in hospitals • when we travel

(5) _____________

catering

It provides food and services to passengers before, during and after they travel by train, ship, plane or bus, or by car on roads and motorways.

(6) _____________

catering

It provides food and services at a different location from the place where food is produced. This can be for public or private events such as parties.

2 TICK (✔) C (commercial) or W (welfare) depending on the type of catering outlet. 1 restaurants 2 hospitals 3 schools 4 pubs

C W

• • • • • • • •

5 pizzerias 6 prisons 7 bars 8 colleges

C W

• • • • • • • •

The Catering Industry

TYPES OF RESTAURANTS 2

LISTEN and READ. They serve food of different cultural or ethnic groups. ETHNIC rench-style restaurants similar to an Italian trattoria; they serve F a limited choice of dishes, at reasonable prices. BRASSERIES hese serve particular types of food, such as vegetarian or seafood, T or use particular cooking techniques, like barbecue. SPECIALITY

GOURMET

hese offer high-quality food and wine, served by skilled T professional waiters. They are usually expensive.

CHAIN

hey serve similar dishes in different restaurants across the T country, or even the world (example: McDonald’s fast-food restaurants). hey are pubs with restaurants, offering simple, tasty meals T prepared quickly.

GASTROPUBS C AFÉS CAFETERIAS DELIS

They usually open during the day. They serve hot and cold snacks and drinks, cakes and pastries, at cheap prices. hey open temporarily at outdoor locations such as music festivals T or sporting events, in pubs or even in people’s homes.

POP-UPS

4 CHOOSE the correct option. 1 Ethnic restaurants serve... A dishes of the local cuisine. B dishes in the culinary style of a certain country. C dishes of oriental origin.

3 Gourmet restaurants serve... A only French dishes and wine. B a small range of dishes and beer. C first-class dishes and wine.

2 Speciality restaurants offer... A high-quality food and service. B a limited variety of food of a particular kind. C food with special service.

4 A café usually serves... A breakfast or quick meals. B cold dishes. C only tea or coffee.

THEORY

THE RESTAURANT LAYOUT 3

MATCH the texts to the words in the box. Then LISTEN and CHECK.

Cloakroom – The entrance – The kitchen – Toilets – Outdoor areas – The dining room – Back room 1 ______________________________ It gives diners a first impression and encourages people to go inside. 2 The bar area It is where people order drinks; its size and position depends on the type of restaurant. 3 ______________________________ It is an area for customers’ coats, hats and other personal effects. 4 ______________________________ It is an area where staff keep their things and have meetings. 5 ______________________________ These seating areas, or patios, are ideally located near the dining room and the kitchen, so waiting staff don’t walk too far. 6 ______________________________ Good layout and location help a restaurant run efficiently. Its size depends on the type of restaurant and the number of covers, but a goods delivery area, a dry store, fridges, preparation and a cooking area are essential.

7 ______________________________ It occupies around 60% of the total restaurant area (40% is for the kitchen and preparation areas). 8 ______________________________ These should be clean and tidy and well away from the dining area and the kitchen, but easy for guests to find and use. 9 The waiting area It is where people wait for their table; it should have comfortable chairs to sit on to browse through the menus or sip drinks and chat. 10 Payment station It is where either the manager or the waiting staff input information about customers’ orders, which goes to the kitchen and in the end makes bills for payment. In some restaurants staff use mobile tablets. 11 Parking area Not all restaurants have this, especially if they are in city centres.

6 MATCH the texts in exercise 5 to the restaurant areas on the map. 4

10 1

The Catering Industry

SERVICES AND FACILITIES 4

LISTEN and READ.

SERVICE

FACILITIES

the act of serving food and drinks to customers

particular areas, equipment and resources EXAMPLES

EXAMPLES

taking orders, serving and clearing tables

taking bookings in advance

taking guests’ coats and seating them

Fine dining restaurants generally provide full service.

bringing customers their bill to the table

Casual dining or fast-food outlets provide limited services, often self-service.

a counter and payment station

a bar or serving area

toilets

car park

Fine dining restaurants generally have better quality facilities.

Casual dining or fastfood outlets offer more basic facilities.

8 TICK (✔) S (services) or F (facilities). 1 A space where you can park your car. 2 A waiter who helps you with the choice of dishes from the menu. 3 Different toilets for males, females and disabled people. 4 A restaurant with a smoking area. 5 Someone clearing away dishes.

S F

• • • • • • • • • •

lab

TALKING ABOUT A RESTAURANT

1 MATCH the English words to their Italian equivalents. 1 fine dining 2 welfare 3 full service 4 till 5 reasonable prices

a servizio completo b cassa c prezzi ragionevoli d assistenziale e cucina raffinata

2 WRITE the words in the box next to the correct category. counter – pop-up – fine dining – clear tables – cloakroom – explain dishes – gastropub – make recommendations – patio – fast-food 1 Types of restaurants _____________________________________________________________ 2 Restaurant services _____________________________________________________________ 3 Restaurant facilities _____________________________________________________________

3 Which facilities does Tom need to include in his restaurant? WRITE the correct facility next to each sentence.

bar – toilets – pay station – car park – cloakroom – waiting area – patio 1 My customers usually arrive by car. 2 My customers sometimes want to sit outside in the open air. 3 My customers never put coats on their chairs. 4 My customers like to have a drink before they go to their table.

LISTEN and REPEAT.

Ask questions about a restaurant

Give information about a restaurant

• Where is it?

• It’s in the city centre. / It’s in the countryside.

• Is it expensive or cheap?

• It’s cheap. / It’s expensive.

• Is it big or small?

• What type of food do they serve? • When is it open?

• Is there a car park? / Is there a bar? • Is it full-service? / Is it self-service? • Does the menu change frequently?

• Can I pay by cash? / Can I pay by card?

___________________________ ___________________________ ___________________________ ___________________________

• It’s big. / It’s small.

• They serve ethnic food. / They serve local cuisine. • It’s open every day from 12-3 p.m. for lunch. • Yes, there is. / No, there isn’t. • Yes, it is. / No, it isn’t.

• Yes, it does. / No, it doesn’t.

• Yes, you can. / No, you can’t.

The Catering Industry

5 MATCH each dialogue to the correct type of restaurant. There are two extra restaurants. Dialogue A A Where is the restaurant? A Is it big? A Is it cheap? A Does the menu change?

Dialogue B B It’s in the city centre. B Yes, it is. B Yes, it is. B No, it doesn’t.

1 a gourmet restaurant • 2 a chain restaurant •

A Is it expensive? A When is it open? A Is there a bar? A Can I have a cake?

B No, it’s cheap. B It’s open from 9 a.m. to 6 p.m. B No, there isn’t. B Yes, you can.

3 an ethnic restaurant 4 a café

• •

6 Now PRACTISE similar dialogues in pairs. GRAMMAR – Present simple vs Present continuous

1 UNDERLINE the correct alternative. 1 Tourists are often booking / often book their holidays through websites. 2 I usually am eating / eat out at weekends. 3 Today the school cafeteria is offering / offers a selection of hot and cold snacks and drinks. 4 Nowadays, more and more people are dining / dine in the exclusive restaurants of TV celebrity chefs. 5 Sushi restaurants are becoming / become very popular in my town because they are providing / provide the ‘all you can eat’ formula.

2 WRITE the verbs in brackets in the correct tense, PRESENT SIMPLE or PRESENT CONTINUOUS. 1 Transport catering _____________________ (provide) food and service to passengers. 2 More and more people _____________________ (choose) healthy alternatives for their meals nowadays. 3 This restaurant _____________________ (give) customers a great choice of food. 4 Oh, it’s closed! The sign says they _____________________ (renovate) it! 5 Self-service _____________________ (be) fairly common in casual dining or fast-food outlets.

3 COMPLETE these sentences with the adverbs and expressions of time in the box. this morning – never – tonight – usually – now 1 I hate fish so I _____________________ cook it. 2 I’m sorry. I can’t help you; I’m chopping the vegetables _____________________. 3 Are they having breakfast with us _____________________? 4 We _____________________ stay in a hotel when we are on holiday. 5 It’s Mum’s birthday. Dad is taking her to a really fine restaurant _____________________!

the catering industry

marketing and promotion BUSINESS IMAGE

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK. KITCHEN – RESTAURANT LAYOUT – SERVICE – COMMUNICATION – SAFETY

BUSINESS IMAGE What people think of your business.

What should you pay attention to?

(1) ____________ menus, positive interaction with customers and between staff

(3) ____________ raw materials, food preparation and presentation

(2) ____________ food safety and operational safety

Why is it necessary?

(5) ____________ good furniture and lighting, space between covers

(4) ______________ style, manner, cleanliness, speed of service, mise en place, equipment

It helps customers to differentiate you from your competitors. It makes customers want to come back to your restaurant.

2 MATCH each action to its description. 1 be friendly 3 turn a bad situation around

TO MAKE YOUR CLIENTS HAPPY

2 reward them 4 use a personal touch

a • Surprise frequent diners with free starters or give discounts after a certain number of visits. b • Staff should smile at customers, then show them to their table; they should never hurry or be rude. c • Remember customers’ special requests and ask them for feedback about their experience. d • Handle complaints with patience and offer clients something as a form of apology.

THEORY / Marketing and Promotion

CUSTOMER PROFILING 7

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK. PSYCHOGRAPHICS – STATUS – GEOGRAPHY – HABITS – DEMOGRAPHICS

CUSTOMER PROFILING

What is it?

Why is it important?

A profile map of your potential customers.

(1) ____________ age, gender, salary, education and job

To adapt your service to your customers’ needs and satisfy them.

(3) ____________ married/single with or without children

(2) ____________ where your customers live or work

To expand the groups your restaurant appeals to.

To ensure that customers continue to come to your restaurant.

(5) ____________ the customers’ interests, hobbies, likes, dislikes

(4) ______________ how often they eat out, who they eat with, how much they generally spend

4 UNDERLINE the correct alternative. 1 When people go to a restaurant, they generally want to have a poor service / a satisfying service. 2 If you want to satisfy customers, you should do customer profiling / ask food bloggers to help you. 3 A profile map of your customers will help you to contact them easily / adapt your service to their needs. 4 If you want to expand the groups your restaurant appeals to, you should offer a cheap menu / create a profile map of your potential customers. 5 If someone doesn’t like your restaurant, he/she will probably come and try it again / never return.

theory

MARKETING STRATEGIES 8

COMPLETE the table with the words in the box. Then LISTEN and CHECK. LOCAL NEWSPAPERS – WORD – BUSINESS CARDS – LOCAL TV – WEBSITES

(1) __________ (2) __________ LEAFLETS, (5) __________ OR RADIO OR SPECIALIST FLYERS OR OF MOUTH OR STATIONS MAGAZINES (3) __________ (4) __________ SOCIAL MEDIA Effectiveness most of us watch TV and/ or listen to the radio

not very effective because not many people read magazines or newspapers nowadays

you can easily give them to passers-by or deliver them door-to-door

Difficulty

adverts can be expensive

lots of us throw they need them away regular updating

TV advertising is expensive, radio reaches fewer people

they are very popular and the costs are limited

still the most effective way of promoting a business; it is free one bad experience can change your image

6 MATCH these expressions to their definitions. 1 online review websites and apps 2 restaurant websites a You can find: information about location, services and facilities, menus and opening hours, contact details; an online booking system; reviews and news about special events; links to popular social media.

b They are cheap and simple, but must be updated constantly. They keep customers informed about your restaurant and enlarge your target customer groups.

3 booking sites and apps 4 social media c Popular to find information about restaurants anywhere in the world. Some examples are: TripAdvisor, OpenTable, Gayot, Zomato.

d Popular to find and book a table; some offer discounts to attract customers to use their apps. Some examples are: TheFork, Quando, OpenTable, Bookable.

LAB / Marketing and Promotion

PROMOTING YOUR BUSINESS

1 COMPLETE these sentences with the words in the box.

strategies – space – app – flyer – website 1 You can find information about any restaurant in the world on an ________________________. 2 You use a ________________________ to find a restaurant and book a table. 3 In your restaurant dining area there should be sufficient ________________________. 4 You can use a variety of ________________________ to promote your business. 5 I found a ________________________ for a great new restaurant in my letter box. Shall we go?

LISTEN and REPEAT.

Welcoming customers • We can’t wait to see you. • You’ll have a great time/

an amazing experience. • Welcome to the new bistro. • Our café will be open soon.

Describing your business and stating your mission

Promoting offers

• We are passionate about

• Buy one, get one free!

food. • The atmosphere is unique. • The food is delicious. • We have an authentic menu.

for customers

• Bring this voucher for a

free dessert. • Here are some special offers…

3 CHOOSE one expression to: 1 attract customers 2 describe the restaurant 3 describe the food 4 invite customers 5 inform customers of a special offer

___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________

4 Now USE the expressions in exercise 2 to COMPLETE a flyer of a new restaurant. Attracting customers

Welcome to the Three Towers restaurant! (1) You’ll have an _______________________! (2) We can’t _______________________ in our new restaurant.

Making invitations

(3) At the Three Towers we have _______________________. (4) This month there’s a great discount for you: please bring _______________________!

Describing your restaurant briefly Informing about special offers

LAB

MATCH the questions to the answers to complete a conversation about planning a marketing strategy. Then LISTEN and CHECK.

Restaurant manager A I’d like to attract more customers to my restaurant. How do I start? A OK, I can do that. I think they are quite young. Then what shall I do? A Mmm, what are my choices? A What is the alternative? A So what is a cheap and effective way? A That sounds like a great idea. Thanks for your advice.

Marketing advisor B Advertising in newspapers and magazines is cheaper, but not many people read them. B You’re welcome! B Decide how you want to promote the restaurant to attract that group. B You can advertise on TV or Radio, but it’s expensive. B First you need to make a profile of your customers. B You can use social networking sites and produce leaflets that people can pick up around town.

6 COMPLETE the promotional email with the words in the box. business – get – offer – selection – original – ingredients – waiting

Welcome to ‘The Coffeepot’, a new independent bakery and coffee shop in the city centre. We are a small family (1) ___________, passionate about making everything following the (2) ___________ recipes our grandparents taught us. We (3) ___________ home-made bread and pastries created with the finest, local (4) ___________ and an extensive (5) ___________ of teas, infusions and fruit squeezes. So what are you (6) ___________ for? Download this email, come in for a pastry and you’ll (7) ___________ a free coffee or tea and enjoy our friendly atmosphere.

ONLINE COMPLAINTS AND REVIEWS 11

LISTEN and REPEAT.

Complaining

Responding to complaints

Time • We waited … minutes for our food to be served. • The service is slow. We waited … minutes to order.

• I’m/We are very sorry for what happened.

Service • The waiters didn’t stop when we wanted something (more water/wine). • The waiters didn’t say sorry. • The manager ignored our requests/complaints.

• This is not the experience we want our clients

• I/We apologise for this bad experience/

for the staff’s behaviour. • I spoke to the staff.

to have. • Every customer is equally important to us. • We would like you to come back again. • We can offer you a free aperitif/a discount…

Marketing and Promotion

8 MATCH each complaint to the appropriate restaurant manager’s answer.

Customer 1 The waiters ignored us, this is not what we expected. 2 We waited 30 minutes for our food. 3 The music was so loud we could not talk. 4 The food was undercooked.

Restaurant manager a My apologies. Next time please ask for a quiet table. b I apologise about that, we are known for our good food. c I’m really sorry. We did not have enough staff that night. d We apologise. We usually take great care of our clients.

GRAMMAR – Past simple vs Past continuous

1 COMPLETE these sentences with the PAST SIMPLE of the verbs in brackets. 1 Last week we ______________ (go) to Milan and we ______________ (have) dinner in a sushi restaurant. 2 I ______________ (read) some cookery books last month, but I ______________ (not learn) how to cook well. 3 That chef ______________ (take) part in the 2016 Hell’s Kitchen reality show.

2 COMPLETE these sentences with the PAST CONTINUOUS of the verbs in brackets. 1 This time last year, I ______________ (work) in a cafeteria. 2 While I ______________ (update) the restaurant Facebook page, Bob ______________ (create) a new flyer. 3 At 12.00 we ______________ all ______________ (sit) around the kitchen table.

3 UNDERLINE the correct alternative. 1 I was studying / studied at university when I was deciding / decided to become a food blogger. 2 What were you cooking / did you cook when I arrived / was arriving? 3 He was thinking / thought about what to prepare for dinner when his friends were arriving / arrived with some pizza.

4 WRITE the verbs in brackets in the correct tense, PAST SIMPLE or PAST CONTINUOUS. 1 I ______________ (be) late and when I ______________ (arrive) at the restaurant, all the staff ______________ (wait) for me outside because I had the keys. 2 The chef ______________ (explain) how to prepare his special cake but I ______________ (not / pay) too much attention to his words so I can’t make it now! 3 Two days ago, while I ______________ (create) some new TV commercials for a restaurant, my wife ______________ (come back) home and told me they ______________ (close down).

3 1

food stores and supplies SOURCING SUPPLIERS 12

LISTEN and READ. What should you consider when sourcing suppliers?

your restaurant

• its location • its menu • number of covers

cost of food

reliable service

reputation

• on time delivery • precision of orders • fast replacement of goods if there is a problem

• price of ingredients (important) • quality of ingredients (more important!)

• ask existing customers • pay a visit to them

traceability of food products

locally grown products

find out about their procedures

• may be safer food (organically-grown or using fewer chemicals and fewer risks of food perishing due to excessive food miles) • have better quality to compensate higher costs • support the local economy

2 MATCH the two parts of these sentences. 1 Local food doesn’t have to travel 2 Bad quality ingredients 3 Restaurants need to rely on 4 When dealing with new suppliers, 5 If you serve cheap cuts of meat,

a your clients will probably notice it. b correct delivery times and accuracy of orders. c will make you lose clients. d so you can use it almost immediately after it leaves farms. e ask to talk to their current customers to check reputation.

THEORY / Food Stores and Supplies

DIFFERENT KINDS OF SUPPLIERS 13

LISTEN and READ.

SUPPLIERS

RETAILERS

WHOLESALERS

They buy great quantities of produce and sell to retailers.

• They buy from wholesalers and sell in smaller quantities to final consumers. • They sell what they produce.

• wide range of goods • good prices

generally more expensive

EXAMPLES

• wholesale markets • local or specialist wholesalers

• wide choice of local but also exotic products

• only in big cities

• not always locally produced goods • do not often deliver

• commercial retailers • small-scale farmers

• fresh, cheap, seasonal, local produce

• limited choice of products

4 UNDERLINE the correct alternative. 1 It is important to balance the quality and value / cost of products. 2 Local suppliers offer their customers seasonal / cyclical produce. 3 Food frequently perishes because of excessive / moderate food miles. 4 Wholesalers offer a varied / limited choice of usual but also exotic products. 5 Consumers generally buy from local farmers or retailers / wholesalers.

theory

STORING FOOD 14

COMPLETE the mind map with the sentences in the box. Then LISTEN and CHECK. AIRTIGHT IS RIGHT! – DON’T IGNORE ‘USE-BY’ AND ‘BEST BEFORE’! – SHUT THE DOOR! – HIGH-RISK FOODS STAY LOW! – FIRST IN FIRST OUT! Why is it important to store food well?

• it helps manage supplies effectively and reduces waste. • it avoids contamination and health problems.

(1) __________________________________________________ Products that FIRST go IN the storage areas must be the FIRST to come OUT and be consumed (FIFO). When new supplies arrive, label them with the delivery date and store them behind old ones. (2) __________________________________________________ Don’t leave storage doors open too long and quickly cool food left over from service. How to store food well

(3) __________________________________________________ Store food in airtight containers to maintain quality and safety. Never put open cans in the fridge. (4) __________________________________________________ Store foods (like raw meat or poultry) as low as possible in the cold store room to prevent juices dripping onto other foods. (5) __________________________________________________ Use-by dates tell you that food is a risk to health if you use it after the expiry date. Best-before dates tell you how long food is at its best quality; don’t use it when expired.

6 MATCH the words to their definitions. 1 airtight container 2 can 3 use by 4 best before

7 TICK (✔) T (true) or F (false).

a a metal container for food or drinks b less safe to eat after the date printed c the food remains fresh till that date d something that does not allow air to enter or escape

1 High-risk foods should be above other foods. 2 New supplies are stored in front of old ones. 3 You mustn’t leave fridge doors open for long. 4 You can use food after its use-by date if it looks good.

T F

• • • • • • • •

LAB / Food Stores and Supplies

ASKING FOR AND GIVING INFORMATION ABOUT SUPPLIERS 15

LISTEN and REPEAT.

Describing services • Our service is fast and

efficient. • Our service is safe and secure. • We offer 24/7 ordering/ delivery. • There are four ways to place your orders… • You can search by product/category/ offers. • You can search from your previous order template.

Providing and asking for company information

Giving instructions and explaining processes

• My name is… / I work at… /

• I’m attaching a customer

It is a… • I found your company listed online/in the … directory. • Your company was recommended to me by… • I am interested in setting up a… • Could you please email me your product and price list? • We are always looking for new business. • We would be happy to have you as...

registration form. • Please fill it in/return it to me as soon as possible so we can set up your account. • I am attaching a detailed price list/an order form for you to use… • To register your interest, fill in an online registration form / email us at…/call us on… • You will be able to order directly online or by phone as soon as your account is open/set up.

2 MATCH. 1 safe and 2 24/ 3 price 4 registration 5 order

a form b 7 c template d secure e list

3 MATCH each question to its answer. 1 When do you deliver? 2 How can I search for something? 3 What do new customers need to complete? 4 When can new customers order? 5 How can customers order?

a A customer registration form. b Online or by phone. c As soon as their account is set up. d We deliver 24/7. e You can search by product, category, offer or from your previous order template.

LAB

ORDERING FOOD FROM SUPPLIERS 16

LISTEN and REPEAT. Placing orders with suppliers

Customer

Supplier

• I’d like to place an order for…

• Would you like to/Do you want to place an order with us?

• I need to change a few items.

• So you’ve ordered… / Did you order…? /

• I’d like to add a … please?

• I/We need/would like … instead of…

• We’re OK for (meat) supplies at the

moment. • That’s it for now thank you. • When are you going to deliver? • Can you deliver any sooner?

• I just want to check/confirm a few things with you.

Then you’ve got some… • What about …? You haven’t got any ... in your order. • Do you want any …? • What do you want/would you like to change? • OK, I’ll get that order to you this afternoon/today/ in 24 hours. Cancelling orders

Customer

Supplier

• I’m emailing/I’m calling to cancel

an order for… • I apologise for any inconvenience caused by this (late) cancellation. • Is there a charge for cancellation?

• Do you want to cancel the whole order or just part

of it? • There isn’t a charge for cancellation if you cancel more than 48 hours in advance of delivery. • The charge for cancellation is…

5 COMPLETE these sentences with the words in the box. late – in – now – moment – sooner 1 That’s it for ________________. 2 We’re OK at the ________________. 3 I apologise for the ________________ cancellation. 4 We’ll deliver your order ________________ 24 hours. 5 Tomorrow is too late, can you deliver ________________?

LISTEN and REPEAT. Making complaints

Customer • I want/I’d like to make a complaint.

• What’s the problem? / How can I help you?

• The order was damaged/incomplete when it

received? • There was a (two-day) delay in shipping your order due to bad weather/logistic problems. • I’m terribly sorry! • What would you like us to do about your order? • To compensate you, we would like to offer…

• There’s a problem with my order.

arrived. • My order hasn’t arrived. • If you don’t deliver the product by that date, I will cancel the agreement and will demand my money back. • It would be good/helpful if you could…

Supplier • What items are missing from the order you

Food Stores and Supplies

7 PUT the sentences IN ORDER to make a conversation between a customer and a supplier. Supplier a • I see that the order should arrive within 24 hours. b • I’m terribly sorry – there was a delay in shipping due to bad weather. c • 1 How can I help you? d • I’m sure it will arrive, but I’ll contact the delivery driver to check. Please accept our apologies again. e • What’s the problem?

Customer f • I will demand a refund if the order doesn’t arrive by tomorrow. g • My order hasn’t arrived. h • That would be helpful. i • 2 I’d like to make a complaint. j • I understand, but if you fail to deliver by tomorrow I will cancel our order.

GRAMMAR – Zero and first conditionals

1 UNDERLINE the correct alternative. ZERO CONDITIONAL 1 When you heat water to 100°C, it can boil / boils. 2 Food doesn’t deteriorate, if you will store / store it properly. FIRST CONDITIONAL 3 You won’t understand / don’t understand how to cut meat, if you don’t listen to me. 4 If you don’t like vanilla, you won’t like / don’t like this ice cream. 5 If this cake is terrible, I will throw / throw it away.

2 COMPLETE these sentences with the correct form of the verbs in brackets. ZERO CONDITIONAL 1 If you leave food at room temperature for many hours, it __________________ (be) not safe to eat. 2 If you choose efficient suppliers, you __________________ (get) fast service. FIRST CONDITIONAL 3 If you don’t serve those customers quickly, they __________________ (complain). 4 If you set up an account, we __________________ (send) you a link to the online order form. 5 If our order arrives late, we __________________ (change) today’s menu.

3 WRITE a FIRST CONDITIONAL sentence for each situation, as in the example. 1 Leave food in its original packaging. It will last longer. If you leave food in its original packaging, it will last longer. 2 Choose good suppliers. They replace food in case of problems. If you __________________________________, they ___________________________________. 3 Learn English. You get a better job. If you __________________________________________________________________________. 4 My supplier fails to deliver the product. He tries to find a solution. If my _______________________________________________________________________. 5 Store food in airtight containers. You maintain quality. If you __________________________________________________________________________.

4 1

menu planning WHAT’S IN A MENU? 18

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK.

history – explanation – executive – offers – online – board – classic hand-held – flyer – digital – placemat

A MENU A list of dishes available in a restaurant or food outlet

provides:

• an (1) ___________________ of the dishes • details about specific ingredients • prices • pictures of the food and/or chef’s recommendations

is organised into a list of:

• starters, main dishes, side orders, desserts • beverages

may contain:

• a brief (2) ___________________ of the restaurant • details of special (3) ___________________ • additional menus (children’s menu, dessert menu...)

is planned by:

• the (4) ___________________ or head chef • the food and beverage manager • the maître d’hôtel

can be:

(5) _________________ made of paper or card

(6) _________________ it allows transmitting and changing the menu in all the chain restaurants

(7) _________________ disposable individual table mats

(8) _________________ often delivered directly to people’s homes and businesses, or left at the serving counter

(9) _________________ a display board or freestanding sign that can be also placed outside

(10) ________________ allows customers to browse and place orders using mobile devices

THEORY / Menu Planning

TYPES OF MENUS 19

LISTEN and READ.

TABLE D’HÔTE MENU • offers a complete meal at a fixed price • there is a limited choice (usually from 2 to 4 dishes) for each course

Buffet menu: a wide range of hot and cold dishes, beautifully displayed on serving tables which guests can serve themselves from, or assisted by waiters. Cyclical menu: a small selection of specific food items, usually repeated in a cycle of 7, 10, 14 or 28 days, often used in guest houses, holiday resorts, transport and welfare catering. Children’s menu: specially designed childfriendly dishes, in smaller portions, usually offered at a reduced price. Tasting menu: small portions of many different dishes, served as a single meal in several courses for a set price. Specials menu: usually offers one or more seasonal dishes, prepared and changed daily. Banquet menu: a pre-arranged selection of items for special events like weddings.

À LA CARTE MENU • offers greater choice of courses with dishes individually priced • there are often additional menus such as wine or dessert menus

Breakfast, lunchtime and dinner menus: are generally served at hotels and increasingly at gastropubs or cafés (see p. 22). Ethnic menu: offers food items representative of a particular region or country.

Speciality menu: offers specific food, for example tapas or pizza. All-day menu: offers a wide selection of breakfast, lunch and dinner items all day.

Lounge or bar menu: often associated with hotels, it is similar to an all-day menu, but usually with smaller portions and less choice.

Static menu: widely used by fast-food or chain restaurants, offers the same selection of food all year.

3 WRITE. Which menu... 1 offers small portions of many different dishes as a single meal? 2 has a variety of dishes available all day? 3 allows you to taste dishes from a foreign country? 4 offers small portions at a reduced price? 5 changes on a weekly or monthly basis?

____________________________ ____________________________ ____________________________ ____________________________ ____________________________

theory

BREAKFAST, LUNCH AND DINNER MENUS 20

WRITE the English equivalents next to the Italian words in the table. Then LISTEN and CHECK. continental breakfast – English breakfast – breakfast – dinner – lunch – Sunday DESCRIPTION It is usually served from 8 to 10 a.m.

(1) ______________ menu / menù della colazione

It consists of: • some set cold dishes (such as cereal with milk, pastries, fruit and yoghurt) sometimes referred to as a (2) _____________ / colazione continentale; • some cooked items (such as eggs, bacon, toast with jam or marmalade, and maybe pancakes), which is often referred to as a cooked or (3) _____________ / colazione inglese; • a selection of hot and cold beverages (tea, coffee and juices). It is usually served from 12 to 3 p.m.

(4) ______________ menu / menù del pranzo

• This can be either à la carte or semi à la carte offering a selection of starters, soups, salads, sandwiches, light mains and desserts, or a limited number of dishes for each course. • There can be a set price for two or three courses. • There is usually also a choice of soft and alcoholic drinks. It is usually served from 6 to 10 p.m.

(5) _______________ menu / menù della cena

• This generally offers the full range of made-to-order fish, meat or vegetable starters, mains, side orders, as well as desserts and daily specials, individually priced. • There could also be an integrated or separate wine and drinks menu. It can often be offered by gastropubs for Sunday lunch.

(6) ______________ menu / menù della domenica

In the UK this traditional meal is generally a carvery, serving different cuts of roast meat with a selection of seasonal vegetables and followed by a choice of traditional desserts.

5 UNDERLINE the correct alternative. 1 An English / A continental breakfast includes cereal with milk, pastries, fruit and yoghurt. 2 Lunch / Dinner is a light meal eaten in the middle of the day. 3 Breakfast / Dinner menus consist of a full range of made-to-order fish, meat or vegetable dishes. 4 On Sundays, families eat a light / traditional meal made of roast meat and vegetables.

LAB / Menu Planning

UNDERSTANDING AND DESIGNING MENUS

1 TICK (✔) which dishes are MAIN COURSES and which are SIDE ORDERS. 1 Barbecued pork 2 Tomato and basil salad 3 Smoked salmon 4 Grilled mushrooms 5 Mixed salad 6 Pan fried chicken

MAIN COURSES

SIDE ORDERS

• • • • • • • • • • • •

TALKING ABOUT MENUS 21

LISTEN and REPEAT.

General features

Layout

• The best/worst thing about this menu is...

• It’s easy to understand.

• It gives/doesn’t give you much information

• It’s clear/colourful/in black and white.

• The good/down side to this menu is...

about the dishes. • It lists all the ingredients. / There’s plenty of choice. • It doesn’t tell you anything about the ingredients. / There’s no allergy information.

Prices • It offers/doesn’t offer value for money. • It’s reasonably priced. / It’s expensive. • Dishes are (quite) cheap/expensive.

• It’s well organised.

• It looks (too) modern/traditional/elegant/plain.

Dishes • It’s a (very) big/small/varied/new/

old-fashioned/conventional/innovative menu. • I really like the chef’s recommendations/the specials/the wine pairings. • Dishes are complex/simple/seasonal/unusual. • It caters/doesn’t cater for children/ vegetarians/vegans/people with food allergies. • There is/isn’t a good choice of desserts/ wines/starters.

3 READ the functions boxes above and COMPLETE these expressions used when talking about menus.

1 black and... 2 reasonably... 3 well... 4 value for... 5 wine... 6 allergy...

_______________________ _______________________ _______________________ _______________________ _______________________ _______________________

lab

4 An executive chef is talking about his menu. COMPLETE the text with the verbs in the box. is – are – arrive – explain – know – states – contain – eat When customers (1) _____________, they read the menu because they want to (2) _____________ what they can (3) _____________ here. The menu (4) _____________ organised into starters, main courses, side dishes and desserts. Everything on the menu is available. The prices (5) _____________ clearly printed and it (6) _____________ at the bottom of the page that there is a service charge. We also (7) _____________ which dishes (8) _____________ ingredients that are not safe for people with food allergies.

EXPLAINING DISHES 22

LISTEN and REPEAT.

Asking for and giving explanations

Presenting dishes and making suggestions

Customer • I’d like to know... / Could you help us... ? • Does that include... ? / Do you offer a... ? • How is it cooked/prepared/served? • Can/Could you tell me/explain what ... is/ are? • What about the... ?

Waiter • We have a lunchtime menu/two- or three-course options/a fixed-price menu/a full à la carte menu/ a dessert menu with.../a wine and spirits menu. • We also have a tasting menu with ... • First we have ... paired with... / Next we have... • Then there is ... served with... / Moving on... • There’s also an optional ... served with/ accompanied by... • I would highly recommend it. • Why don’t you try... ? / How about trying... ? / You should try... • We also have a... / You could also opt for/have... • We can accommodate/cater for any food allergies or intolerances you tell us about.

Waiter • It includes... / It is available... • There is... with... • That’s not part of the... / It is a... • It is cooked/marinated/served... • They are essentially ... very common in... • This dish is paired with...

6 MATCH the questions to the answers. 1 How is it cooked? 2 Does that include vegetables? 3 Could you help us decide? 4 Do you offer a fixed-price menu? 5 What do you recommend?

a Yes, why don’t you try the spicy chicken? b No, but we have a lunchtime menu. c I recommend the lobster. It’s really fresh. d Yes, it is served with salad and chips. e It is baked in the oven.

GRAMMAR / Menu Planning

Comparatives and Superlatives

1 COMPLETE these sentences with the COMPARATIVE form of the adjectives in brackets. 1 Children’s menus are __________________ (+ colourful) than usual menus. 2 At weekends the restaurant is __________________ (+ busy) and it’s difficult to find a table. 3 Let’s sit outside, the patio is __________________ (− crowded) than the dining room. 4 Indian cuisine is __________________ (+ rich) in herbs and spices than Italian cuisine. 5 The specialities in this place are as __________________ (= good) as the ones in that other restaurant. 6 This pub has a __________________ (+ small) choice of main courses than I expected.

2 COMPLETE these sentences with the COMPARATIVE form of the adjectives in brackets. 1 Vegetables are __________________ (healthy) than fatty foods. 2 The ‘all you can eat’ formula of sushi bars is becoming __________________ (popular) in town, because it’s cheap, the quality is good and you get lots of it. 3 Let’s go to a place that is not as __________________ (crowded) as this one. 4 Which is __________________ (good) for this recipe, a casserole or a saucepan? 5 A wine should be __________________ (sweet) than the dessert it accompanies. 6 It’s much __________________ (fast) to book online rather than phoning a restaurant.

3 COMPLETE these sentences with the SUPERLATIVE form of the adjectives in brackets. 1 For nutritionists breakfast is the __________________ (important) meal of the day. 2 This food is the __________________ (tasty) I have ever had! 3 The __________________ (spectacular) view of the town is from the restaurant terrace. 4 Look at the prices on this menu! I think it’s the __________________ (expensive) restaurant in town. 5 This is the __________________ (dirty) café I’ve ever been too! 6 Who is the __________________ (successful) chef in your country?

4 UNDERLINE the correct alternative. 1 If you use fresh ingredients, the sauce will be more tasty / tastier. 2 This restaurant is as cheap as / than the other one, but the portions are bigger / biggest. 3 That Japanese restaurant has the best / the worst sushi in town; everybody loves it! 4 Pizzerias are generally more noisy / noisier then fine dining restaurants. 5 I prefer their new menu because there are fewer / less main dishes so it doesn’t take so long to read. 6 I don’t like the new décor in this bar. It makes the place look much more dark / darker than before.

5 1

Diet and nutrition HEALTHY EATING 23

COMPLETE the table with the words in the box. Then LISTEN and CHECK. FATTY AND SUGARY FOOD – DAIRY PRODUCTS – FRUIT AND VEGETABLES – MEAT, FISH, EGGS AND BEANS – STARCHY FOOD GROUPS

CONTENTS

PROPERTIES

• vitamins • minerals • fibre • low in fat and calories

• important to keep our body healthy • fibre helps digestion • recommended at least 5 portions a day

• carbohydrates • fibre • calcium • vitamin B

• give us energy • wholegrain varieties are particularly healthy

• protein • calcium • saturated fat

• necessary for body growth and repair • vital for strong bones • saturated fat can make us overweight and cause high cholesterol

(1) ___________________

(2) ___________________

(3) ___________________

(4) ___________________

• protein • white meat and fish are low in fat • vitamins • fatty acids in fish prevent heart • minerals disease • iron, vitamin B12 in red meat • fatty acids in fish • high in fat or sugar

(5) ___________________

• make us overweight • increase the risk of heart attacks and strokes

THEORY / Diet and Nutrition

THE MEDITERRANEAN DIET COMPLETE the table with the words in the box. Then LISTEN and CHECK.

poultry – wholegrain – extra virgin olive oil – activity – processed food – wine – vegetables THE BASIC PRINCIPLES OF THE MEDITERRANEAN DIET • pulses, (1) _____________ carbohydrates and a handful of nuts every day

• less than four eggs per week

• lots of fruit and (2) _____________

• a moderate intake of (5) _____________ and lots of water to drink

• low-fat varieties of dairy products and (3) _____________ instead of butter

• fresh and seasonal food and simple preparation methods instead of highly (6) _____________

• more fish and (4) _____________ than red meat • regular physical (7) _____________

ALTERNATIVE DIETS 25

LISTEN and READ. VEGETARIAN DIET

VEGAN DIET

MACROBIOTIC DIET

RAW FOOD DIET

food eaten nuts, cereals, pulses, fruit, vegetables, meat substitutes, products derived from animals like eggs, milk, cheese and yoghurt

nuts, fruit, vegetables, seeds, pulses, meat substitutes

locally-grown, organic, seasonal fruit and vegetables, organic whole grains, pulses, seaweed, soya, tofu, nuts and seeds

raw fish or meat, fruit and vegetables, germinated cereals and pulses, nuts, raw milk and honey

food not eaten

fish or meat

any products derived from animals

food that is not local or seasonal or food with toxins

anything cooked

positive aspects

a healthy diet, with plenty of iron and calcium

a healthy and low-fat diet

low in fat and cholesterol

a healthy diet, fewer digestive problems

negative aspects

lack of vitamin B12 found in animal products

possible lack of nutrients such as vitamin B12, calcium and iron

possible lack of nutrients such as calcium, protein and iron

potentially dangerous as bacteria are not killed during cooking

4 WRITE the type of diet. 1 They don’t eat meat, but can eat foods derived from animals. 2 They never cook their food. 3 They don’t drink milk, because it is derived from animals. 4 Their diet is based on local, organic and seasonal food.

______________ ______________ ______________ ______________

THEORY

RELIGIOUS DIETARY CHOICES 26

LISTEN and READ. TYPE OF DIET

FORBIDDEN INGREDIENTS

HINDUS

Most of them follow a vegetarian diet, avoiding all meat, fish or products derived from animals.

They don’t eat beef (the cow is a sacred animal). Orthodox Hindus also abstain from alcohol, caffeine and strong flavoured foods.

BUDDHISTS

They can eat fish and meat, but many are vegetarians.

Some don’t eat root vegetables and some even avoid eating beef or drinking alcohol.

They eat halal (allowed) food prepared according to Muslim law.

They don’t eat haram (not allowed) food, such as pork, alcohol and any foods from animals improperly slaughtered.

Their diet has very few restrictions.

They should not eat meat or sweets during Lent. Meat should not be eaten on Fridays.

JEWS

They eat kosher food prepared according to Jewish law: dairy and meat products and utensils used to prepare these food types should be kept separate.

They don’t eat pork, shellfish or animals slaughtered in a non-kosher way.

SIKH

They can choose whether or not to eat They cannot eat kosher or halal meat, but most prepare just vegetarian meat. dishes.

MUSLIMS

CHRISTIANS

6 COMPLETE these sentences. 1 Halal means ___________ food for Muslims. 2 Hindus believe in the sacredness of life so most are ___________. 3 ___________ have the least number of restrictions. 4 Hindus can’t eat ___________ as it comes from a sacred animal. 5 You should never mix cheese and ___________ together in a Jewish dish.

Diet and Nutrition

TEEN DIET

1 2 3 4 5 6

LISTEN and READ the TOP TEN TIPS FOR TEENAGERS.

Do not fill up your plate or go back for seconds. Eat five portions of fresh fruit and vegetables. Don’t skip breakfast: it gives you energy. Eat no more than 1 teaspoon of salt every day. Avoid sugary snacks. Drink 6-8 glasses of water a day, low-fat milk and vegetable juices.

7 Avoid taking supplements as many nutrients

you need are naturally in food. 8 Do not follow diets promising you too quick a weight loss. 9 Be active every day to maintain a healthy body. 10 Go outside: sunlight provides vitamin D to help keep your bones and teeth healthy.

8 Now READ these tips for teenagers and TICK (✔) if they are good or bad. 1 Eat a lot at every meal. 2 A good breakfast in the morning is a healthy choice. 3 Take supplements to get nutrients. 4 Do sport only if you like it.

GOOD

BAD

• • • • • • • •

SPECIAL DIETS FOR FOOD ALLERGIES AND INTOLERANCES 28

LISTEN and READ. FOOD ALLERGY

What is it?

Symptoms

Causes

FOOD INTOLERANCE

the immune system generates a bad reaction to specific proteins

a bad reaction to a sort of food or ingredient that affects the digestive system

only a very small quantity of food is needed to cause it

usually a large amount of food is needed to cause it

specific symptoms usually develop within minutes of eating the food

more general symptoms can develop several hours after eating

symptoms can be life-threatening

symptoms are not usually dangerous

any food can potentially cause an allergic reaction, but the most common are: gluten, crustaceans, eggs, fish, peanuts, soybeans, milk and tree nuts

• cow’s milk: people who don’t have enough of the enzyme lactase cannot digest the sugar lactose • gluten: it leads to coeliac disease, an inflammation of the digestive tract • c hemical preservatives or additives in food and drinks such as sulphites, caffeine or aspartame

10 MATCH the two parts of these sentences. 1 A bad reaction affecting the immune system is 2 Food allergy symptoms are visible 3 Food intolerance symptoms 4 Caterers must know about allergies and intolerances

a to provide safe eating options. b are not usually dangerous. c within minutes. d a food allergy.

lab

GETTING TO KNOW FOOD INTOLERANCES

1 WRITE the Italian equivalents. 1 intolerant 2 breadcrumbs 3 gluten 4 coeliacs 5 soy sauce

______________ ______________ ______________ ______________ ______________

2 TICK (✔) the correct option. If the customer says he/she is allergic or intolerant to…,

offer him/her something… gluten-free

lactose-free

nut-free

soya-free

wheat soy sauce milk peanut butter

TALKING ABOUT SPECIAL DIETS 29

LISTEN and REPEAT.

Giving information

Asking questions about dietary needs

• You probably don’t realise how many things

Head chef/Waiter • Does anybody have any (special) dietary needs? • I’ll tell the chef about your needs/ requirements immediately. • This dish contains two allergens: lactose and gluten. • We have lactose-/gluten-free dishes such as... • Otherwise, I can suggest you choose/opt for...

contain gluten/nuts/soya/milk... • Do you know that there’s shellfish in... ? • You also need to be careful when using ... because that can contain/come into contact with ... too. • Always choose a gluten-free/lactose-free/ soya-free version. • You should also avoid condiments such as soy sauce. / Add brewed alcohol like ... to your list. • There are some pre-prepared foods that are best avoided unless...

Talking about symptoms • He/She is having trouble breathing/has got

stomach ache/has come out in spots/has had an anaphylactic shock... • How do you feel? / Are you OK? / What’s the problem?

Diet and Nutrition

4 COMPLETE these mini-dialogues with the expressions in the box. Are all meat and fish dishes gluten-free? – What’s the problem? – I’ll tell the chef about your needs immediately. 1 Waiter ____________________________________ Customer He is having trouble breathing. 2 Customer I’m allergic to nuts and soya. Waiter ____________________________________ 3 Customer ____________________________________ Waiter Yes, except those that are dipped in flour and breadcrumbs.

GRAMMAR Second conditional

1 MATCH the two parts of these sentences. 1 If I were Muslim, 2 If he ate smaller portions, 3 What should we eat 4 If she drank more water,

a he would lose weight. b she would feel better. c I couldn’t eat pork and its by-products. d if we need calcium?

2 UNDERLINE the correct alternative. 1 If I had / have more money, I would eat in better restaurants. 2 He would be fit if he exercised / exercises more often. 3 If you ate a good breakfast, you wouldn’t / shouldn’t eat all those snacks. 4 You could eat my almond biscuits if you didn’t have / don’t have an allergy to nuts.

I’d prefer and I’d rather

3 COMPLETE these sentences with I’D PREFER or I’D RATHER. 1 ____________ cook my own meal than buy it. 2 ____________ to go to a vegan restaurant. 3 ____________ to use fresh ingredients. 4 ____________ drink water than a sugary drink.

I wish

4 UNDERLINE the correct alternative. 1 I wish I would / could have a proper meal every day. 2 I wish you didn’t / doesn’t make so many fried dishes. 3 I wish they didn’t / don’t sell so many unhealthy snacks at school. 4 I wish I am / were a famous cook.

6 1

safety procedures FOOD SAFETY AND FOOD QUALITY 30

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK. flavour – monitoring – contamination – attributes – preservation – hazards

FOOD SAFETY

FOOD QUALITY

It refers to all (1) ________________ that can make food dangerous to public health: • inadequate food (2) ________________; • incorrect manipulation; • exposure to various types of contamination.

It can only be guaranteed by: • correct processing procedures; • appropriate, timely (3) ________________; • safeguarding measures if public health risks occur.

It refers to all (4) ________________ that influence a product’s value to the consumer: • positive attributes such as origin, colour, (5) ________________, texture and processing method of the food; • negative attributes such as spoilage, (6) ________________ with dirt, discolouration, off-odours.

In the UE they are guaranteed by the Food Hygiene Package principles: • the food production chain must be monitored at every stage, and any possible risks should be analysed; • all parties involved must be aware of their responsibilities, even consumers that should know how to conserve foods correctly; • traceability of all food products is needed to trace their sources.

2 MATCH these words to their definitions. 1 hazard 2 food safety 3 off-odours 4 spoilage

a an odour that is not natural or up to standard due to deterioration b a situation that could be dangerous or have bad results c the process of decay in foodstuffs d the protection of food from anything that can harm people’s health

3 Now PUT the words in exercise 2 in the correct sentence. 1 In the days before refrigeration, _________________ was a constant problem. 2 The butter smelled of fish and other _________________. 3 Do not use the blender with wet hands, it is a _________________. 4 Caterers should always guarantee_________________.

THEORY / Safety Procedures

HACCP 31

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK. chemical – physical – safe – biological

HACCP

The Hazard Analysis and Critical Control Point refers to procedures (food processing, preparation, storage and serving) which must take place to ensure the food you produce is (1) ______________.

(2) ______________, when foods become dangerously infected by bacteria.

Hazards can be…

(3) ______________, through foreign bodies in a food item such as metal or plastic from factory machinery or natural hazards like bones in fish. (4) ______________, when cleaning fluids or pesticides contaminate food.

Before carrying out the HACCP, you have to…

• form a working group • describe the products made and their destination • set up a flow chart (a graphical representation of the work process) • check it works on site

LISTEN and READ.

The HACCP food plan is activated following these principles: • identify any hazards that must be avoided, removed or reduced; • identify the CCP (Critical Control Points) when a hazard can happen in your work process; • set critical limits for each CCP under which the risk is acceptable; • monitoring the CCPs to check they respect limits; • intervene to resolve any problems with CCPs; • implement controls to ensure your plan is functioning correctly; • keep detailed records of your plan and interventions for possible inspections.

6 Now READ these sentences and TICK (✔) T (true) or false (F).

1 The HACCP plan ensures food safety. 2 A risk can happen in a Critical Control Point of a work process. 3 The critical limits are established after the hazard identification. 4 If there is an inspection, there is no need to show records of interventions.

T F

• • • • • • • • 33

THEORY

RISKS AND PREVENTIVE MEASURES 33

LISTEN and READ. RISK

PREVENTION

cured meat and vegetables preserved in oil

bacterium botulinus, which grows in the absence of air

carefully wash vegetables and cook them in vinegar or a similar acidic solution to preserve

cooked meat

clostridia, occurring during the slaughtering process

cool meat quickly within 3 hours or maintain it at a high temperature until served

long-life canned contamination from damaged food packaging

store foods in a well-aired, dry place unaffected by temperature changes or humidity

deep-frozen food

bacterial growth caused by sudden changes in temperature

• allow food to cool properly first • don’t overload fridges or freezers • regularly clean, service and defrost units

flour, cereals, bakery products and nuts

insect infestation or contamination by mycotoxins from mould

• keep foods sealed at below 15°C • check for visible signs of mould, smells or discolouring • avoid humidity • separate potentially contaminated products and rotate food on shelves

mushrooms

dangerous and sometimes lethal toxins

purchase mushrooms in sealed packaging from regulated sellers

fruit and vegetables

residual pesticides

request documentation from all suppliers

fish products

• anisakis (a parasitic worm which can cause serious health problems) • biotoxins in shellfish

• suppliers should provide documentation that products are parasite-free • remove fish intestines before cooking and check for any strange colouring • freeze wild fish at -15°C or cook thoroughly at 70°C to destroy parasites or biotoxins

8 COMPLETE these sentences with the adjectives in the box. sudden – high – visible – dry – strange 1 To prevent contamination in cooked meat, maintain it at a _____________ temperature until you serve it. 2 Canned food must be stored in a _____________ place. 3 Bacteria can grow on deep-frozen food if there is a _____________ change in temperature. 4 Bakery products with _____________ signs of mould are dangerous for our health. 5 Fish with _____________ colouring is unsafe to eat.

Safety Procedures

FOOD PRESERVATION 34

LISTEN and READ.

PHYSICAL METHODS

low refrigeration and temperatures freezing

fish and meat, pulses, fruit and vegetables

pasteurisation high temperatures sterilisation

milk, juices, wine, beer

removing water altered environment

air drying

herbs

sun drying

fruit, meat or fish

spray drying

milk or eggs to powder

freeze drying

coffee or ice cream

microfiltration

milk, juices

vacuum-packaging cheese, fish, meat, coffee and vegetables salt curing

FOOD PRESERVATION any method which keeps food safe and edible

canned food, jam, marmalade

dry for ham or sausages wet for olives, cheese and fish in salty water

natural additives CHEMICAL METHODS

artificial additives

PHYSICO- smoking CHEMICAL AND BIOLOGICAL fermentation METHODS

sugar curing

honey to cure meat, or syrup to preserve fruit

marinating

in lemon juice, vinegar or wine, such as beef carpaccio or anchovies

alcohol

to preserve fruits like cherries, apricots or plums

preservatives, antioxidants and antimicrobial substances

to extend the shelf life of a product; in soft drinks, for example, preservatives help to inhibit the growth of microbes and bacteria

food is exposed to fish, meat, cheese or sausages smoke from wood or aromatic plants a biological method that transforms foods

turns milk into yoghurt, ethylic alcohol into vinegar, the sugar in fruit and cereal into spirits or liqueurs

10 LOOK at the pictures and WRITE the preservation method used.

1 _________________ 2 ________________ 3 _________________ 4 _________________

theory

WORKPLACE SAFETY

LISTEN and READ.

WORKPLACE SAFETY • It consists of ensuring personal safety, collective safety and a safe working environment. • It should involve all staff in all working areas at all times.

To ensure safety in food preparation, it’s necessary: • to identify risk factors (e. g. improper use of machinery); • to identify and adopt preventative measures (e. g. respect for procedures and cleanliness); • to improve these measures.

12 MATCH the two parts of these guidelines for workplace safety. 1 Always hold knives 2 Wear gloves 3 Keep pan handles 4 Never pour water 5 Don’t mix

a chemical products together. b by the handle. c to pick up broken glass. d away from heat. e into hot oil.

LAB

TESTING FOOD SAFETY KNOWLEDGE 36

LISTEN and REPEAT.

Talking about rules and procedures • It’s very important to store food correctly to avoid cross-contamination/spoilage.

• It’s important to allow food to cool properly before freezing it and never to overload fridges. • You shouldn’t store foods in metal cans, but in sealed containers.

• You mustn’t forget to/you have to/you should clean and defrost fridges and freezers. • You have to do it every day/week/month/year.

• To avoid these risks, you need to use food by the expiry date.

• The main risks are insect infestations or contamination from mould.

• There may/could/might be visible signs of discolouring/a bad smell/infiltration.

2 COMPLETE the pairs of words you can find in exercise 1. 1 insect infestation or… ________________ 2 cross-contamination or… ________________

3 discolouring and… 4 fridges and…

________________ ________________

LAB / Safety Procedures

3 Now USE the expressions in exercise 2 to COMPLETE these sentences. 1 Store food correctly to avoid _____________________________________________. 2 ______________________________ are safe when they are cleaned regularly and not overloaded. 3 Keep flour and bakery products in containers to avoid ___________________________________. 4 If food is stored incorrectly, signs of _____________________________ may be visible.

GRAMMAR − The passive

1 TICK (✔) if these sentences are ACTIVE or PASSIVE and WRITE the tense.

ACTIVE PASSIVE 1 The EU introduced the HACCP food plan in 1993. • • 2 The HACCP food plan has been created to prevent accidents. • • 3 The commis is correctly cleaning his workstation. • • 4 Fresh fruit and vegetables are dried to preserve them. • •

TENSE __________ __________ __________ __________

2 TRANSFORM these active sentences into PASSIVE. 1 The staff inspects goods on delivery. Goods ______________________________________________________________ . 2 The chef is monitoring the refrigeration temperature. The refrigeration temperature __________________________________________ . 3 They have checked all the expiry dates. All the expiry dates ___________________________________________________ . 4 They will establish appropriate measures to control the hazards.. Appropriate measures _________________________________________________ .

3 TRANSFORM these passive sentences into ACTIVE. 1 Knives must not be handled by the blade. You ________________________________________________________________ . 2 The Tetra Pak company was founded by Ruben Rausing. Ruben Rausing _______________________________________________________ . 3 Pasteurisation is gradually being substituted by microfiltration. Microfiltration _______________________________________________________ . 4 The freezers were being cleaned by the staff. The staff ____________________________________________________________ .

4 COMPLETE these sentences with the correct ACTIVE or PASSIVE form of the verbs in brackets. 1 The staff ____________________ (attend) a course on HACCP systems at the moment. 2 The work ____________________ already ____________________ (do) by Jack and Jill. 3 The refurbished restaurant ____________________ (open) yesterday. 4 Food can ____________________ (contaminate) by insects or mould.

7 1

in the restaurant THE SERVICE BRIGADE 37

COMPLETE the mind map with the words in the box. Then LISTEN and CHECK. HEAD WAITER – BANQUETING MANAGER – WAITER – FOOD AND BEVERAGE MANAGER (1) ______________ (or restaurant manager in smaller restaurants) • is responsible for both the bar and the restaurant • is in charge of the budget and public relations • runs all front-of-house tasks and personnel

(2) ______________ (or maître d’hôtel or restaurant supervisor) • oversees the waiting staff • takes orders and oversees customer relations • contributes to menu writing and determines the mise en place • is responsible for carrying out health and hygiene checks

STATION HEAD WAITER (or chef de rang or service captain) • is in charge of one particular section with a certain number of tables • takes orders and suggests dishes • oversees the mise en place of his/ her section • carries out special service tasks such as flambé or guéridon

(3) ______________ • works in hotels • deals with the catering needs of conferences and other private functions • interacts with all departments and manages a team of banqueting staff

(4) ______________ (or commis de rang) • takes orders from station head waiters • serves customers at their tables

HOST/HOSTESS • works in larger restaurants • is a specialist figure meeting and greeting customers and dealing with bookings • assists guests with a wide range of tasks when they enter and leave the restaurant

SOMMELIER (or wine waiter) • manages all wine service • selects wine and other beverages • ensures beverages are stored at the correct temperature • makes pairing recommendations to customers

BUSBOY/BUSGIRL (or apprentice) • prepares the dining room for service • clears it as the guests leave

THEORY / In the Restaurant

THE WAITER’S UNIFORM 38

LISTEN and READ.

smart and businesslike The waiter’s uniform reflects the particular style of the restaurant

white shirt

napkin

black tie or bow tie

long apron

jacket or waistcoat

trousers

plain T-shirt with the company logo casual

jeans apron

3 COMPLETE these sentences with the words in the box. napkin – bow tie – classic – shoes – uniform – waistcoat 1 My ___________ has to reflect a good professional image. It can be ___________ or more casual. 2 My ___________ are important as I have to stand for a long time and move all the time. 3 I have a ___________ over my arm to carry hot plates safely. 4 I wear a ___________ over my white shirt and a ___________ around my neck.

MISE EN PLACE AND CLEARING FRONT OF HOUSE 39

LISTEN and READ.

MISE EN PLACE

OPERATIONS FRONT OF HOUSE

SERVICE

CLEAN-UP

• arranging the tables and chairs, laying the table linen • laying the tables and positioning the decorative elements • preparing the equipment • doing the final checks and having a staff briefing • the cupboards should be continuously restocked • tables should be cleared and cleaned during service • all the tables are cleared of glassware, crockery and linen • chairs are cleaned and sanitised and the floor swept and washed • equipment should be cleaned and dried • all unused clean dinnerware should be put away

THEORY

THE DINING ROOM 40

LISTEN and READ.

floor plan

customers should be comfortable staff should have sufficient space to move easily around the dining room

space

customers should have enough leg and elbow room and they should be able to get out of their seat without disturbing other customers

tables and chairs

robust and easy to clean

avoid intricate designs that are more difficult to keep free of crumbs

table linen

the more formal the dinner, the

tables

overall look

flexible and accessible to staff and customers

more coverage

fine dining restaurants

simple, elegant white linen tablecloths and napkins

more casual dining restaurants

bright linen shades and paper napkins

the room should not be too light nor too dark simplicity

candlelight for a romantic touch fresh flowers for pleasant touch

SERVICE EQUIPMENT 41

COMPLETE the mind map with the names of the equipment. Then LISTEN and CHECK. guéridon – trolley – chafing dish – food warmer

Service equipment used to transport more dishes to the table

(1) ________

tray

cloche

Service equipment used to cook, finish or serve dishes to guests at their table

Service equipment used to transport food to the table and keep it warm

(2) ________

plate warmer

(3) ________

(4) ________

hostess trolley

In the Restaurant

TABLE SETTING 42

LISTEN and READ. • flat, deep and side plates; soup and dessert bowls; charger plates • tea and coffee services with cups and saucers, teapots, coffee pots, CROCKERY milk jugs and sugar bowls (made of • serving platters, plates and bowls for bringing dishes to the table earthenware or • butter dishes, gravy boats, small dip or sauce bowls china) • a ménage of oil, vinegar, salt and pepper • mustard dispensers for the tables

TABLEWARE CUTLERY

GLASSWARE

• table knives, table forks, soup spoons and teaspoons • dessert knives, forks and spoons • cheese and butter knives • fish knives and forks with specialist equipment (such as shellfish crackers, seafood forks and scoops) for fish and seafood • serving spoons and forks, ladles and carving knives for service • wine and water glasses; water jugs • tumblers, liqueur and spirit glasses • metal wine chillers and ice buckets for serving wine

8 READ the top tips and draw the missing elements on the table setting. TOP TIPS • Place the knives to the right of the plate with the serrated part facing in. Place spoons to the right of the knives and place forks to the left of the plate. • Place the water goblet above the tip of the blade of the knife and behind the glasses for different wines.

9 Crockery, cutlery or glassware? TICK (✔) the correct answer. CROCKERY

CUTLERY

GLASSWARE

1 knives, forks and spoons 2 goblets and tumblers 3 chargers and platters 4 milk jugs 5 water jugs

LAB

TALKING ABOUT DUTIES AND RESPONSIBILITIES

1 MATCH the two parts of the collocations. 1 lay 2 sweep and wash 3 clear 4 arrange

a the table linen b the chairs and tables c the table of glassware d the floor

2 MATCH the two parts of the collocations. 1 to deal 2 to assist 3 to supervise 4 to carry out

a special service tasks b with bookings c to menu writing d guests

5 to contribute

e the service in the dining room

3 WRITE the Italian equivalents. 1 to be in charge of 2 to be responsible for 3 to oversee 4 to run 5 to keep a look out for

____________________ ____________________ ____________________ ____________________ ____________________

4 COMPLETE these sentences with the words or expressions in the box. responsible – running – keep a look out – in charge – to oversee 1 Remember to ____________________ for our VIP customers tonight. 2 You will be ____________________ for ten tables. 3 Our host is ____________________ of greeting the customers when they arrive. 4 Who is going ___________________ the staff and service? 5 I like ____________________ my new restaurant.

LISTEN and REPEAT.

• I’m coordinating everything front of house

• That’s down to me. / I’m on hand to give advice

today. to customers on pairing wines with food. • There are two station waiters supervising the • That goes for you (waiters) too! staff. • Remember to be polite and welcoming at all • I’m in charge of/responsible for the left/right times to all customers! side/front/back of the restaurant. • Keep a look out for customers who want/need • I’ll be managing the reception area and working anything and report back to the station waiters. closely with the two station waiters.

In the Restaurant

6 A restaurant owner comes to check on the staff. MATCH the answers to his/her questions. 1 What are you doing today? 2 How many station waiters are there? 3 What are they doing? 4 Is the sommelier here?

a They are supervising the restaurant staff. b Yes, he’s on hand to give advice about wine pairings. c There are two station waiters. d I’m coordinating front of house.

7 COMPLETE the text with the words in the box. head waiter – busboy – waiter – responsible – reported – prepared – working – clearing Last year I worked as a (1) ____________________ during the summer holidays. It was my first experience (2) ____________________ in a restaurant and I was really busy! I (3) ____________________ to the station (4) ____________________ and the other waiters. I didn’t speak to customers, but I (5) ____________________ the dining room for service. I was also (6) ____________________ for stocking the cupboards and for (7) ____________________ the tables. Next year I want to go back and work as a (8) ____________________.

GRAMMAR − Verb patterns: verbs + infinitive and verbs + -ing

1 UNDERLINE the correct alternative. 1 I would like to work / working in the new restaurant. 2 Can you help to set out / setting out the tables, please? 3 Some customers enjoy to listen / listening to soft music. 4 We don’t recommend to drink / drinking beer with fish. 5 The chef hoped to be / being successful.

2 COMPLETE these sentences with the correct form of the verbs in brackets, infinitive or -ing form. 1 interrompere un’azione per fare altro The sommelier was walking to the wine cellar, but he stopped ____________________ (greet) a diner. 2 smettere di fare qualcosa I stopped ____________________ (serve) the fish because the guest told me he was allergic. 3 azione passata

I remember ____________________ (take) the booking.

4 azione futura Do not forget ____________________ (clear) the table as the guests leave.

8 1

the art of service TYPES OF SERVICE 44

LISTEN and READ.

SILVER OR ENGLISH SERVICE

PRE-PLATED OR ITALIAN SERVICE

FAMILY SERVICE

GUÉRIDON OR RUSSIAN SERVICE

BUFFET SERVICE

•q uite formal and • less formal than elegant English service • t he food is • the most used prepared and style today arranged on • the food is formal or silver plated in the serving platters kitchen and in the kitchen served at the • t he waiter table from the brings the right platters to the dining room on a tray, then serves each guest from the left

• informal • the food is prepared and arranged on big serving platters and bowls in the kitchen • waiters bring the platters directly to the dining room • guests serve themselves the portion they want

• formal and • guests select elegant the dishes they • the food is wish to eat brought from from a display the kitchen on of fresh food silver platters to on long serving a trolley called a tables guéridon • sometimes • food is cooked waiters serve or completed them with in front of the the food they guests then select served on heated plates

fast and efficient

• very fast, economical and efficient • can be combined with silver service

• efficient as the orders are limited and easy to take • the food is fast to prepare and serve • cheaper as it requires less staff and fewer ingredients

guests usually love cheaper and the show efficient as it requires less staff

it requires a lot of silverware and platters

guests cannot decide their portion sizes

some people argue that it’s too informal

• it takes a lot of time, skill and restaurant space • it can require two waiters

• the serving staff is very busy • guests may receive less attention

THEORY / The Art of Service

FLAMBÉ AND FLAMED DISHES and FILLETING AND CARVING 45

LISTEN and READ. FLAMBÉING

FILLETING AND CARVING

What is it?

a cooking method in which food is covered in alcohol and set fire in order to create an elaborate visual effect and a smoky flavour

filleting is to cut a piece of meat or fish from the bones; carving is to cut thin pieces from a large piece of cooked meat

Who does it?

a specialist waiter

• service staff (in restaurants with a buffet carvery section or as part of guéridon service) • a specialist carver or trancheur (in fine dining restaurants or hotels)

Where do you do it?

at the table in front of the guests

at the carving trolley positioned next to the table and in between the customer and the carver

Equipment used

a special flambé pan with a long handle, using warmed alcohol (brandy to flambé fruit or desserts; whisky or cognac to flambé meats)

a carving board, carving knives/forks and knife sharpeners, sauce ladles, service spoons and forks, extra service plates, napkins and a service cloth

Required skills

• lighting the flame from the edge of the pan • allowing the food to flambé until the flames disappear and the alcohol has burned off • serving flamed dishes immediately

• filleting and carving quickly, neatly and efficiently, in front of the customers • satisfying special requests, such as meat thinly or thickly sliced, white or brown meat only, wing or leg meat

Typical

French Steak Diane and Crêpes Suzette,

roast meat, poultry and whole fish

dishes

Christmas pudding and Baked Alaska

3 MATCH the words to their definitions. 1 sauce ladle 2 carving board 3 flambé pan

a a board with a deep groove around its edges to catch juices b a large long-handled spoon with a cup-shaped bowl, used for serving soup c a large metal cooking utensil with a long handle and deep sides

4 UNDERLINE the correct alternative. 1 To flambé food you need a flambéing pan / flambéing pot with a long handle. 2 Cognac / Brandy is used to flambé fruit or desserts. 3 The flame is lit from the edge of / inside the pan. 4 Flambéed food is served before / after the flames disappear. 5 Both flambéing and filleting give the service staff the opportunity to show their equipment / skills.

THEORY

SERVING WINE 46

LISTEN and READ.

WINE SERVICE PROCEDURE 1 TAKING THE ORDER • Check and confirm the customer’s choice of wine. 2 PRESENTATION • Present wine, with seals and labels intact at the table and show it to the customer for approval. • Bring wine glasses, a corkscrew and a wine bucket containing ice for white wine. 3 UNCORKING • Remove the cork from the bottle and show it is intact to the customer. 4 POURING • Pour a small amount of wine into the customer’s glass. • Allow the person to examine, smell and taste it. • After approval, fill all the other guests’ glasses, clockwise and ladies first, topping up the host’s glass last. • Place red wine bottles on the table or white wine in the ice bucket. • Return to refill customers’ glasses as required.

PAIRING FOOD AND WINE 47

LISTEN and READ.

as aperitifs to accompany meals

low-alcohol wines

light white or sparkling wines

balance the flavours

whites have subtler flavours and go with fish, poultry and vegetables reds have stronger flavours and go with meat and game

for desserts

similar levels of acidity, intensity and colour as the dessert

sweet sparkling wines or liqueurs rosé wines or light floral red wines dark wines go well with dark desserts

7 TICK (✔) T (true) or F (false). 1 Red wine is generally served with game. 2 White wine can be served with white meat and salads, but never as an aperitif. 3 Sparkling wine is served as an aperitif or with sweets. 4 Rosé wines or light floral red wines cannot be matched with desserts.

T F

• • • • • • • •

The Art of Service

THE DIFFERENT PHASES OF SERVICE 48

LISTEN and READ. GUESTS

BOOKING WELCOMING ORDERING

SERVICE STAFF MEMBERS

phone to book a table or make an online reservation

accept or refuse reservation

arrive at the restaurant

welcome guests and show them to their table and bring menus to look at

order from the menu

• explain and describe dishes • make suggestions and help with wine matching • take and carry out orders

• remember: stand on the left when taking orders, starting with the ladies first SERVING FOOD AND DRINKS

eat and drink

• serve water before wine and drinks before food (without touching rims of glasses and plate surfaces) • place or remove dishes during the meal (never reach in front of a guest to carry or remove plates) • refill glasses (never pick up a glass to refill it)

PRESENTING THE BILL

ask for the bill and pay

• take the bill to the table (as soon as customers ask for it) • let customers look at the bill • return to the table to receive payment

DEPARTURE

leave the restaurant

• offer to get customers’ coats • ask for feedback on dining experience • say goodbye to each guest

9 MATCH the two parts of the collocations. 1 to book

2 to welcome 3 to show 4 to carry out 5 to describe

a orders

b a table c dishes d guests e customers to their table

LAB

TAKING AND CHANGING BOOKINGS 49

LISTEN and REPEAT.

Starting a phone booking

Confirming or changing the booking

Host • Grey’s Restaurant, Julie speaking. • Good evening, The Potted Pig Restaurant. Can/May I help you?

Host • So, that’s a table for 8 people at 8.30 tomorrow evening. • What did you want to change? • We’re fully booked at... / What about later/earlier/at 7.30?

Customer • I’d like to book a table, please. / I’ve booked a table for tomorrow.

Customer • (I’m afraid) I need to change the booking. • That’s right. / That’s correct.

Asking for and giving details about the booking Host • For how many people? / I’ll make a reservation for six. • When for, sir? / When would you like to book a table? • (For) what time? / What time would you like the reservation for? • And what’s the name? / Can I take your name, please? / Could you spell your surname, please? • Could I take a contact number for you, too? / What’s your phone number, please? Customer • There will be four/five of us. • (For) Saturday evening. • Would eight o’clock be possible? / Our choice would be 7.30. / Yes, eight o’clock would be fine. • The name is Rob Saren. / My contact number is...

2 COMPLETE this dialogue with the expressions in exercise 1. Hostess Grey’s Restaurant, Bob speaking. (1) ____________________________________? Customer Oh hello. I’d like to book a table for six for Tuesday evening, please. Hostess (2) _________________, sir? Customer At 8 p.m. Hostess I’m sorry sir, (3) _________________ at that time. (4) _________________ a bit later, at 8.30? Customer That’s OK. Hostess (5) ____________________________________? Customer Yes, of course. My name is Dawson and my mobile number is 0745 11111133. Hostess OK, Mr Dawson. (6) _________________ on Tuesday at 8.30.

The Art of Service

GREETING AND SHOWING GUESTS TO THEIR TABLE 50

LISTEN and REPEAT.

Greeting and welcoming

Making polite offers and requests

Host • Good evening, sir, madam. / Hello. / Hi. • Nice to see you again. / How are you? • Do you have a booking? / Have you booked? • Under what name?

Host • Let me take your coats/just check if there’s a table free for you/ show you to the bar area/ show you to your table. • I’ll come and take your drinks order in a minute/bring some menus over to you/get it for you straight away/carry them over to the table for you. • Can I get you any more drinks while you’re waiting in the meantime? / Would you like to see the menu? • Would you like to follow me? / If you’d like to follow me, your table is ready.

Customer • We have a booking in the name of Willis. / A table for six at 8 p.m. Making excuses/apologies Host • I’m afraid there’s going to be about a 30-minute wait for a table. / I apologise but your table isn’t quite ready yet. • I hope you don’t mind waiting. • It shouldn’t be long now. / Just a few more minutes while we prepare your table. • Thanks/Thank you for being so patient. Customer • I’m afraid we haven’t booked a table. • We’re actually a bit early/late.

Customer • Can/Could we get a drink at the bar while we’re waiting? • Can/Could we see the wine menu?

4 UNDERLINE the correct alternative. 1 ‘Nice to see you again’ is a request / welcome. 2 ‘Thank you for being so patient’ is an apology / a greeting. 3 ‘Let me take your coats’ is a polite offer / request. 4 ‘Would it be possible to see the wine menu?’ is a polite request / an excuse.

5 COMPLETE this dialogue with the words in exercise 3. Host Customer Host Customer

Good evening. Welcome to our Restaurant. Do you have a (1) ________________? Good evening. I’m (2) ________________ we haven’t. A table will be ready in 15 minutes, I hope you don’t (3) ________________ waiting. That’s OK. We can get a (4) ________________ at the bar while we’re waiting.

LAB

TAKING ORDERS AND MAKING SUGGESTIONS 51

LISTEN and REPEAT.

Asking for and providing information

Polite offers and requests

Customer • What have you got on draught? • Does it come with any vegetables? / What does it come with?

Waiter • Can I take your orders? / Are you ready to order? • Would you like... ? / What can I get you? • Let me know/Tell me/Call me when you’re ready.

Waiter • Yes, it’s served with a side order of... / The steak comes with...

Customer • Excuse me, I think we’re ready now. • I’d/We’d like... / Could I have some... too/as well?

Asking for and expressing an opinion or preference

Making and asking for suggestions

Waiter • What would you prefer? / And for you? • Merlot or Pinot Noir? / Large or small? / Bottled or draught beer? • How would you like that cooked/done/served?

Waiter • If you like ... I suggest you try our... It’s delicious. • It’s today’s special. • Then you should try a... / There’s an excellent... • Just a minute, I’ll go and ask/check if that’s OK.

Customer • I’d prefer... / I’d rather... / A large glass of ... for me. • I (don’t) really like... / I (don’t) fancy... • Medium-rare/Well done/Rare, please. • I think I’ll try a ... for a change. / (In that case) I’ll have a.../the.../ that, please. / I’ll go for the...

Customer • What would you recommend... ? • What would pair/go well with... ? • What are the specialities? / What’s today’s special?

7 COMPLETE the mini dialogues with expressions in exercise 6. 1 Waiter _____________________________________________? Customer Yes, have you got any specials today? 2 Customer We haven’t decided yet; can you come later? Waiter Sure, ______________ when you’re ready. 3 Customer I would like a main. _____________________________________________? Waiter I suggest you try our tender beef braised in red wine served with leeks. 4 Customer I think I’ll have the grilled sirloin. Waiter _____________________________________________? Customer I’ll have it medium-rare.

The Art of Service

COMMUNICATING ORDERS TO THE KITCHEN

LISTEN and REPEAT.

Waiter

Chef

• Two people are sharing... / One person is having...

• They’re just coming now.

mains are ready? • The customer wants you to know he/she’s allergic to...

• Say I’ll be out to meet them in a

• Table no. 3 is still waiting for... / How long until the

• Tell them not to worry.

while.

9 MATCH the waiter’s requests to the chef’s answers. 1 Table 4 are still waiting for their starters. 2 The lady at table 12 says she’s allergic to nuts. 3 The clients at table 6 want to share the Dover sole. 4 The client at table 2 wants the steak rare without pepper sauce.

a Tell them it’s not a problem. b Tell them they’re coming in a minute. c Say it will take longer to prepare. d Tell her not to worry.

COMPLAINING AND HANDLING COMPLAINTS

10 MATCH the problems to the solutions.

1 An angry, hungry customer not being served! 2 Food is not arriving. 3 There is a mistake in the order. 4 Guests are not happy with their meal. a Apologise and resolve the situation as soon as possible. b Offer a complimentary drink or dessert and promise to let the chef know about it. c Tell the guest you will be with them as soon as possible. d Check with the kitchen and tell the customers how long the food will be, apologising for the delay.

LISTEN and REPEAT.

Complaining and apologising Customer • Excuse me, (but) we’ve been waiting for... • Really? / How much longer are we going to have to wait? • I ordered the ... not the... / I’m allergic to... • Well, the ... is raw. / The ... is tasteless/burnt/salty and the vegetables are undercooked/overcooked. Waiter • My mistake. / I’m (terribly) sorry about that. • I’m afraid there’s been a mix up. • I’d like to apologise for the delay with... / I (do) apologise / On behalf of... I sincerely apologise.

Promising or offering actions and solutions Waiter • I’ll go and see what the delay/ problem is. / Let me quickly check what’s gone wrong with your order. • Let me change that for you. / I’ll go and put that order in for you now. • I’ll go and tell them now! • Your starters should be ready in... • Can I offer you a complimentary drink while you’re waiting?

lab

12 COMPLETE the waiter’s responses to the customer’s complaints. 1 I ordered a rare steak but this is well done. I’m sorry sir, let me ________________ that for you. 2 I’m afraid it’s really cold by this window. I’ll ________________ immediately if there is another table. 3 I ordered a truffle risotto not the lasagna. I’m afraid there’s been a ________________ up. I’ll change it straight away. 4 Excuse me, but this glass is not clean. I sincerely________________. I’ll change it immediately.

ATTENDING TO THE BILL AND SAYING GOODBYE 54

LISTEN and REPEAT.

Eliciting feedback and responding Waiter • Was everything OK with your meal? • I’m glad you enjoyed it!

Offering and requesting further assistance

Giving further assistance

Waiter • Can I get you anything else? / Shall I... ? / Is there anything else/more/ further I can help (you) with? • How would you like to pay? • We take all major credit and debit cards. / There’s a fee if you pay by credit card.

Waiter • Here are your brandies and the bill. / Here it is. / Here you are. • Here’s your card and your receipt. • I’ll just get the card machine. • Just check that the amount is correct and put your pin in. • Your taxi will be here in ... minutes.

Customer • Could we just have two brandies and the bill, please? • Can I pay by card? / Do you take credit cards? / I’d like to pay in cash, please. • Can/Could we have our coats, please? • Would you mind ordering us a taxi, please?

Customer • Yes, it was excellent/great/tasty/good, especially the... / The food and service were excellent! • You’ll see us here again/soon. / We’ll be back.

14 COMPLETE the dialogue with expressions in exercise 13. Waiter Customer Waiter Customer Waiter Waiter Customer Waiter

(1) ____________________________________? Yes, the steak was very tender and tasty and the tiramisu was delicious! (2) ____________________________________! Can I get you anything else? (3) ______________________ two grappas and the bill, please? Yes sir, I’ll be with you in a moment. Here are your grappas and the bill. (4) ____________________________________? Can I pay by credit card? Sure, (5) ____________ if you pay by credit card.

GRAMMAR / The Art of Service

Reported speech

1 COMPLETE the table. DIRECT SPEECH

REPORTED SPEECH

Present simple

‘The head waiter is busy.’

Past simple

The waiter said (that) the head waiter (1) _______________.

Present continuous

‘The head waiter is coming.’

Past continuous

The waiter said (that) (2) _______________.

Past simple

‘The head waiter (3) _______________ two minutes ago.’

Past perfect

The waiter said (that) the head waiter had arrived two minutes before.

be going to

‘The head waiter is going to serve the cake.’

was/were going to

The waiter said (that) the head waiter (4) _______________.

will

‘I’ll ask the head waiter.’

would

The waiter said (that) he (5) _______________.

must

‘The head waiter (6) _______________ come immediately!’

had to

The waiter said (that) the head waiter had to come immediately.

2 TURN the direct speech into REPORTED SPEECH. 1 I’d like a table for two. The guest said ___________________________________________________. 2 The restaurant is fully booked. The hostess said __________________________________________________. 3 Your taxi will be here in ten minutes. The host said _____________________________________________________. 4 Your bill is coming. The waiter said ____________________________________________________.

3 TURN the reported speech into DIRECT SPEECH. 1 The head waiter said to serve table four. ‘___________________________________,’ said the head waiter. 2 The waiter said they could pay by credit card. ‘___________________________________,’ said the waiter. 3 The waiter said we had to book by email. ‘___________________________________,’ said the waiter. 4 The hostess said a table had just become available. ‘___________________________________,’ said the hostess.

9 1

banqueting and feasts WHAT’S BANQUETING? 55

LISTEN and READ. BANQUETING

What is it?

It is organising and overseeing all the phases of a formal dinner or event for many people.

Main categories

inside banqueting the banquet is organised in a restaurant structure

it’s a service offered by the restaurant

outside banqueting (or catering banqueting)

it’s offered by specialist banqueting companies and some mid- to high-end hotels or restaurants

the banquet is organised at the client’s home or in a specially selected location

Format

coffee breaks, brunch, cocktail parties, lunch or dinner, gala or themed dinners

Types

conference banquets for meetings and exhibitions corporate banquets for businessmen and their partners ceremonial banquets for weddings private events

Organisation

You have to decide on the: • budget • theme (dress code, food and venue) • décor (style of table linen, tableware, seating plans, etc.) • menu and beverages

You have to provide: • service and hospitality staff • entertainment • transportation and logistics information • event insurance (for the venue, the staff and the guests)

2 CHOOSE the correct option. 1 A formal dinner organised in a restaurant is an example of… A outside banqueting. B inside banqueting. C an outside event. 2 Banquets are used for… A themed shows. B family dinners. C gala dinners or themed dinners.

3 Outside banqueting is organised by… A mid- to high-end hotels. B specialist banqueting companies. C both of them. 4 Which elements are part of a banquet theme? A the dress code, food and venue. B the venue, staff and guests. C the style of table linen and tableware.

THEORY / Banqueting and Feasts

THE BANQUETING MANAGER 56

LISTEN and READ.

DUTIES AND RESPONSIBILITIES

• responsible for each phase of an event, from the moment customers sign a contract to after the last guest has left the event • obliged to communicate any organisational changes • obliged to mediate with the customer and the different working groups (kitchen, logistics, bar, service, etc.)

SKILLS

• evaluating a venue in terms of how to allocate and manage key areas (kitchen, dining room, bar, etc.) • identifying what equipment or furniture will be required (tables, chairs, etc.) • determining the number of staff needed • setting out times for each stage of the planning and execution (whether to serve a welcome drink; how to seat guests; etc.)

TASKS

TOOLS

Before the event: • helping to choose the menu, the type of service, the decoration and the guests’ entertainment.

During the event: • supervising the different phases and resolving any problems quickly and efficiently • keeping the customer informed of how the event is going, responding to requests

At the end of the event: • checking everything is clean and packed away • ensuring that the venue is properly cleaned and tidied before leaving

To plan each stage of the event the banqueting manager writes down: • a description of the job (the type of event, the date, the time, the client and the number of guests) • a checklist of all the equipment and resources required

4 MATCH the two parts of these collocations. 1 to sign 2 help the guests to choose 3 to resolve 4 plan each 5 supervise

a the menu / type of service b stage of the event c the different phases d a problem e a contract

5 UNDERLINE the correct alternative. 1 Choose the menu before / after the event. 2 Before / During the event organise the entertainment. 3 Keep the customer informed after / during the event. 4 Clean the venue during / after the event.

THEORY

EVENT MANAGEMENT 57

LISTEN and READ.

THE TWO PHASES OF EVENT MANAGEMENT TECHNICAL PHASE defining and signing the contract

OPERATIONAL PHASE the realisation of what is agreed in the contract

1 choosing a suitable venue – depending on many factors (the kind of event, the number of guests, the customer’s budget, etc.)

1 preparing the food

2 choosing the menu – depending on the type of event and the budget per head

3 preparing the venue (e.g. laying the tables, setting out the places, preparing the service equipment, etc.)

3 choosing the service style 4 preparing the banqueting contract – the specialist agent agrees to provide certain catering services for a fixed and generally pre-paid fee

SERVICE STYLES

2 transporting the food and all the necessary equipment

4 service at the venue

buffet service (for large numbers of guests)

• sit-down (guests help themselves to food and then sit down at tables) • stand-up (guests wander around with their plates) • display or finger buffet (guests approach different displays of starters, mains, desserts, etc., and then sit down at tables)

table service (for no more than 300 guests)

• there are limited choices for each course • guests are served by waiting staff

a combination of buffet and table service

7 COMPLETE these sentences with the words in the box. buffet – table – stand – sit down – display 1 For large numbers you can choose ______________ service. 2 The guests ______________ and move around with their plates. 3 All types of food are on ______________ at the buffet. 4 The guests ______________ and are served by waiting staff. 5 For smaller numbers of guests ______________ service is a good choice.

Banqueting and Feasts

8 MATCH the two parts of the collocations. 1 preparing 2 table 3 venue 4 final 5 setting out

a hall/location b food/equipment c layout/plan d chairs/places e checks/preparations

TABLE LAYOUT 58

LISTEN and READ. royal table

15-20 covers

boardroom or up to 40 imperial table covers LARGE SINGLE TABLES

guests of honour at the centre of the longest side

25-30 covers

guests are not turning their backs on each other

T-shaped layout

30-35 covers

the guests of honour at the centre at the top of the T

E-shaped layout

60-70 covers

places of honour at the centre of the top horizontal table

50-150 covers

guests of honour at the centre of the horizontal table

150-200 covers

the places of honour are at the centre of the horizontal table

100-150 covers

you can place the buffet table, or a centrepiece, such as a wedding cake at the centre with places to sit all around it; no places for guest of honour

horseshoe shape

comb layout

fishbone layout

MULTIPLE TABLES

no places for guests of honour at the table

sunburst or radial layout parallel tables island layout

large with parallel tables to the top table for number guests of honour or perpendicular to it of covers 30-80 covers

the tables can be round, square or rhomboid in shape; only works for small numbers in big dining rooms

LAB

ESTABLISHING AND MAKING FIRST CONTACT 59

LISTEN and REPEAT.

Asking for and giving details Banqueting manager • What is the purpose of your banquet? • About how many people/guests are you expecting? • Do you have a specific date in mind? / When do you want to hold the event? • Are you interested in a formal dinner or a buffet meal? • What kind of atmosphere? Are there any colours you prefer? • Can I take a name and contact number from you? / What’s your email address? • I’ll do that right away. / I’ll put that in the diary now.

Customer • It is for a charity event/an anniversary/a gala dinner that I have organised. • We’re expecting/I’m expecting about … (guests/people) I think. • I’m looking for a venue. / I’m interested in hiring/booking/hosting… • A weekend night sometime in March. / Tuesday, 15th May. / The first week in June. • I’d/We’d like… / I want… / We’d prefer a formal dinner/a buffet with… • My name/number/email address is… • Can you email all the details?

Making offers • You’re in luck, we have several possible dates in March.

• You could opt for a … followed by … and the use of … for just £27.50 per person.

2 COMPLETE the dialogue with the expressions in the box. can you email – how many people – I’ll send you the details right away – are you interested in – venue – can I take – hold the event Banqueting manager Bristol Marriott Royal Hotel. This is Zoe, the banqueting manager. Customer Hello Zoe, my son is getting married and I’m looking for a (1) ______________. Banqueting manager When do you want to (2) ______________? Customer On 25th May. Banqueting manager About (3) ______________ are you expecting? Customer About 120. Banqueting manager OK, (4) ______________ a formal dinner or a buffet meal? Customer We’d prefer a formal dinner. Banqueting manager So you could opt for a 3-course sit-down dinner, followed by coffee and mints, printed menus and place cards, for £27.50 up to £37.00 per person depending on the menu and beverages. Customer I see… (5) ______________ all the details so I can discuss costs with my son? Banqueting manager That’s fine. (6) ______________ a name and contact details, please? Customer I’m Barry my number is 0117 36123 and my email address is bburns@gmail.com. Banqueting manager Perfect! (7) ________________________. Customer Thank you. Goodbye.

Banqueting and Feasts

COMING TO AN AGREEMENT AND SIGNING THE CONTRACT 60

LISTEN and REPEAT.

Banqueting manager • Let me check our bookings and current offers… • Have you had a chance to read through the contract? • Are/Were all the details correct? / Is there anything we need to modify? • If you could just sign and date it here… • Now you just need to pay the agreed deposit by… • Let me know if you need any further help.

Customer • We’ve decided on… / We’d like to go for the… / My boss would like to… • I was/We were hoping you could offer… • It all looks good to me. • We have a deal. • Thank you for all your help.

4 USE the expressions above to COMPLETE these sentences. Then TICK (✔) who is speaking. BANQUETING MANAGER CUSTOMER 1 Are all ______________ correct? • • 2 It all ______________ to me. • • 3 We’d like to ______________ the buffet meal. • • 4 You just need to pay the ______________ by 21st December. • •

GRAMMAR − Relative clauses

1 UNDERLINE the correct alternative. 1 The woman who / whose entertained the guests, is a famous singer. 2 Look! That’s the chef who / whose restaurant is very famous. 3 The party theme represents the year where / when the hotel was opened. 4 Can you explain the reason why / how it is so expensive?

2 TICK (✔) D if the sentence contains a DEFINING relative clause, or ND if it contains a NON-DEFINING relative clause.

1 Do you know the customer who is sitting at table 7? 2 The guests were served by a very efficient waiter, who also helped them choose the best wine option. 3 They chose a venue which was situated near the sea. 4 That venue, which can seat 300 people, is used all year round.

D ND

• • • • • • • •

3 MATCH the two parts of these sentences. 1 The banqueting menu, 2 The venue 3 The theme 4 The entertainment,

a that is most popular is the castle. b the customers chose was very colourful. c which consisted of a DJ set, was provided by the venue. d which included vegetarian options, was excellent.

10 1

at the bar TYPES OF BARS

LISTEN and READ.

TYPES OF BARS

DRINKS

FOOD

ATMOSPHERE

PRICES

OPENING HOURS

PUB

alcoholic and meals non-alcoholic drinks; different types of beer

informal

prices depend on area, but are usually cheaper than wine bars

always open at night and often during the day

COCKTAIL

alcoholic and

small snacks

quite

usually the same as

COFFEE BAR

coffees and other nonalcoholic drinks

light friendly refreshments such as sandwiches

not very expensive

usually only open during the day

LOUNGE BAR (in a hotel)

alcoholic and soft drinks

snacks like crisps and peanuts

WINE BAR

different types meals of wine

more sophisticated than pubs

more always open expensive than at night and pubs sometimes during the day

SNACK BAR

non-alcoholic drinks

small meals such as sandwiches and snacks

informal

inexpensive

NIGHTCLUB

alcoholic and soft drinks

snacks like crisps and peanuts

exciting

very expensive always open at night

BAR

non-alcoholic cocktails

like crisps or fresh fruit

sophisticated

expensive

pubs

more usually more usually open later luxurious than expensive than than pubs other bars other bars

usually only open during the day

2 UNDERLINE the correct alternative. 1 A coffee bar serves alcoholic / non-alcoholic drinks. 2 You can buy alcoholic drinks in the lounge bar / wine bar of the hotel. 3 Both pubs and wine bars are open at night, but the former are more informal / sophisticated. 4 If you want a cheap snack, you can go to a snack bar / wine bar. 5 You can enjoy different types of beer in a cocktail bar / pub.

THEORY / At the Bar

BAR, CAFÉ AND PUB STAFF 62

LISTEN and READ.

LANDLORD, PUBLICAN OR LICENSEE managing pubs, clubs and bars

BARISTA

CELLAR TECHNICIAN

in cafés, coffee shop chains, restaurants and hotels

installing and maintaining drinks systems in pubs, bars, hotels or restaurants

BARTENDER/ MIXOLOGIST serving alcoholic and non-alcoholic beverages to restaurant and bar customers

COUNTER SERVICE ASSISTANT serving customers in cafés, fast-food outlets, delis and canteens

RESPONSIBLE FOR • organising deliveries • managing stock • overseeing customer service • recruiting, training and supervising staff • handling accounts and wages • interacting with breweries, suppliers and customers • marketing • health and hygiene

• making and serving different types of coffee and hot drinks • taking orders and payments • serving light meals or snacks • cleaning and tidying work areas and equipment • creating displays

• making sure that drinks are stored safely and correctly • checking equipment and finding and fixing problems • training bar staff to use new equipment

• advising customers and serving them beer and wine • making classic cocktails or creating new recipes • ensuring the smooth and efficient running of the bar • stocking the bar with glasses, garnishes, mixers and ice • taking payments • cleaning and tidying the bar • setting up before opening and always clearing after closing

• greeting and serving customers • giving advice about food content and menu choices • keeping eating and serving areas clean and tidy • taking cash and card payments

ENTRY REQUIREMENTS • experience • diploma in customer •e xperience service and bar in customer work service or • experience in catering marketing, hotel and catering management

• experience of bars • technical competence

• mixology training • diploma or apprenticeship in catering

• experience in catering or customer service and an apprenticeship

10 4

THEORY

BAR EQUIPMENT AND DISPLAY 63

LISTEN and READ. BAR AREAS

EQUIPMENT

FRONT BAR the part facing the customers

• beer, lager or cider taps •s oda guns with the most common mixers in them (such as coke, lemonade and soda)

BACK BAR the part behind the front bar

• f ridges to chill bottles •s helves on which spirits and liqueurs are kept •s pirit optics to precisely measure spirits (such as gin, vodka or rum)

UNDER BAR

• a hand sink (for rinsing glasses or fruit for garnishes)

AYMENT P AREA positioned at the front bar or at the back bar

• t ills or POS systems • c ontrols (for light, music, heat, etc.)

not visible to the public

• c utting boards (to prepare garnishes) and garnish trays (to store them in) • an ice machine and ice bins

SEATING AREA • s tools, chairs and tables for customers where customers • m irrors or other decorative elements sit and enjoy food and drink

5 MATCH these objects to their use. 1 spirit optic 2 taps 3 hand sink 4 soda guns

a to serve mixers b to rinse glasses c to measure quantities d to serve beer, lager or cider

At the Bar

BAR GLASSWARE 64

MATCH the glasses to the drinks. Then LISTEN and CHECK.

classic shaped cocktail glass

wine glass or goblet

old-fashioned glass

flute

coupe

highball glass

Collins glass

shot glass

brandy balloon or snifter

1 • cocktails 2 • sparkling wines such as Spumante 3 • Champagne 4 • soft drinks or long cocktails 5 • mixed drinks, especially Tom Collins and John Collins cocktails 6 • red and white wine 7 • spirits such as whisky

8 • aged brown spirits such as bourbon, brandy and whisky 9 • strong spirits such as tequila

BAR EQUIPMENT 65

LISTEN and READ.

ice bucket

cocktail shaker

stirrer

cocktail umbrella

cocktail sticks

serviette

straw

jiggers

waiter’s friend

8 COMPLETE the sentences with the right equipment item. 1 You need an ____________________ to cool a bottle of wine. 2 You use a ____________________ to open a bottle and remove the cork.

3 You need ____________________ to measure out liqueurs or spirits. 4 You use a ____________________ to drink from a glass, a can or a bottle. 5 You can garnish a cocktail with a ____________________.

LAB

GREETING AND SERVING CUSTOMERS 66

LISTEN and REPEAT.

Greetings and chit-chat Bartender • Hi, how’s it going? / Good evening, madam. • Is this your first visit/time here? • I don't think I've seen you before.

Customer • (Everything’s) Great thanks, and you? • It’s my first visit. • It's a bit quiet in here tonight. / It's still early.

Making and accepting offers Bartender • Why don’t you take a seat? / Here’s the menu. • Would you like to look at the menu while you wait/you’re waiting? • What can I get you? / What would you like? • I’ll bring your usual over to you. • Let me know when you’re ready to order. • Coming (right) up… / I’ll just finish serving this gentleman/customer and I’ll be (right) with you.

Customer • I’m next. • I think I’ve decided. / I’ll have the Fuller’s, please. / I’m going for the Rioja. • I wonder if… / Can I have a…, please? / Would it be possible to…? • I fancy trying... (for a change).

2 Who says this? TICK (✔) B for the bartender, or C for the customer. 1 I don’t think I’ve seen you here before. 2 What would you like? 3 I think I’ve decided. 4 Would it be possible to have three glasses? 5 It’s my first visit. 6 Here’s the wine list.

• • • • • • • • • • • •

3 What do you say when…? MATCH each situation to a suitable expression. 1 You see a customer waiting. 2 A customer can’t decide what to order. 3 A customer comes into the bar. 4 You offer to serve the drinks at the table.

a Hi, how’s it going? b I’ll bring your order over to you. c Would you like to look at the menu? d I’ll be right with you.

At the Bar

MAKING SUGGESTIONS AND DESCRIBING DRINKS 67

LISTEN and REPEAT.

Asking for and making suggestions Customer • What can/would you recommend? / What have you got? / What do you suggest? • What’s a… ? / What’s it like? • It sounds good. / Mmm, that’s delicious/tasty. Bartender • Would you prefer dry, medium or sweet? • Do you want bottled or draught lager?

• What/How about a… ? / How do you fancy a… ? • You should try… / Why don’t you try… ? /

Taste/Have… / Try it! / ... is the wine for you. • It’s three parts … two parts… / It’s quite dry / sweet/refreshing. / It’s nice. / I think you’ll like it. • Give it a good stir before you drink it. • I’ve added some… / And here are a few nibbles…

5 MATCH these adjectives to their Italian equivalents. 1 hoppy 2 full-bodied 3 bitter 4 draught 5 refreshing 6 peaty

a rinfrescante b alla spina c torbato d luppolato e amaro f corposo

6 A customer does not know which wine to order. COMPLETE the dialogue with the bartender's replies in the box.

Here you are. – Any preferences? – It’s a dry, full-bodied red. – Why don’t you try the Nero d’Avola? Customer I’d like a glass of wine. Bartender (1) ________________________________ Customer What would you recommend? Bartender (2) ________________________________ Customer What’s it like? Bartender (3) ________________________________ Customer That sounds good. Bartender (4) ________________________________ Customer Mmm, that’s delicious!

lab

COMPLAINING AND APOLOGISING

7 MATCH the two parts of these tips. 1 Listen to a customer’s complaint 2 Ask questions and show that 3 Don’t be defensive, 4 Apologise to the customer and

a it is nothing personal. b solve the problem as quickly as possible. c without interrupting him/her. d you understand the problem.

LISTEN and REPEAT.

Trying to attract attention and responding

Apologising and accepting apologies

Customer • Excuse me, can we have some service down here, please? / Could you take our order, please? • I’m next in the queue! / I was here long before! • Great, that means I’m never going to be served! / We’ve all been waiting far too long already! / Shouldn’t there be some more bar staff on when it’s this busy? • As long as it doesn’t take too much time.

Bartender • (I think) This gentleman/lady was actually here first. • You’ll all get served in turn. • If you can just be a little bit patient, I’ll be with you as soon as I can. • I could/would do, but as you can see we’re a little short-staffed. • I promise I’ll take your order just as soon as I can! / I assure you I’ll be really quick. / I’m all yours!

Bartender • My mistake, I’ll change them/it right away. • I’m really sorry. / I do apologise, sir. / Thank you for your understanding! / I beg your pardon, sir/madam. • Once again, I apologise for the wait and any inconvenience caused. • I’m afraid the … is off at the moment. • Really? What’s wrong with it? / What does it taste like? • Would you like some (more) ice/soda/ water/coke?

9 COMPLETE and MATCH these phrases, using the expressions in exercise 8. Customer 1 Could you ____________ our order, please? 2 I’m next in the ____________. 3 I didn’t ____________ this! 4 The ____________ is wrong!

Bartender a I do ____________, sir. b My ____________, I’ll change it right away.

c I’ll ____________ with you as soon as I can. d I’ll take your ____________ just as soon as I can.

GRAMMAR / At the Bar

Modals verbs (3): must, can’t, should, could, may, might for speculation and deduction

1 UNDERLINE the correct alternative.

1 The bill can’t / must be right – it’s far too expensive! 2 This can’t / must be my cocktail. I can taste the rum and there’s definitely rum in mine. 3 This should / can’t be the Spumante, it’s bubbly. 4 I must / might choose the red wine or the rosé, I’m not sure. 5 This may not / can’t be the most popular cocktail they serve, but I love it! 6 She shouldn’t / could be the new mixologist, she’s making a cocktail.

2 COMPLETE with the words in the boxes. must – can’t – may 1 He’s sure it’s the right bar, he says… 2 He thinks it’s the right bar, he says… 3 He’s sure it isn’t the right bar, he says…

→ It _______ be this bar. → It _______ be this bar. → It _______ be this bar.

should – could – might 4 She expects the table to be free soon, she says… → It _______ be free in five minutes. 5 She isn’t sure if the table will be free soon, she says… → It _______ be free in five minutes. 6 She thinks that the table is probably free, she says… → It _______ be free.

3 COMPLETE with the words in the box. must have – can’t have – should have – might have 1 We’ve waited a long time. They _____________________ forgotten us! 2 The restaurant isn’t here. I _____________________ made a mistake with the directions. 3 He’s late, he _____________________ been here 15 minutes ago. 4 This cocktail is tasteless, you _____________________ added all the ingredients!

4 COMPLETE these sentences with the words in the box. can’t – could – must (x2) – might – shouldn’t 1 That child isn’t eating any sweets. He __________ be allergic to some ingredients. 2 Your finger is bleeding. You __________ have a cut. 3 If the client had a bad reaction to the pudding, she __________ be intolerant to milk. 4 You __________ have overloaded the fridge, it isn’t working properly. 5 Oh no! He __________ have sneezed on the food again! 6 The man is observing everything! He __________ be a Health and Safety inspector.

11 1

beverages WINE

LISTEN and READ.

what is it?

Wine comes from crushed grapes, which undergo a process called fermentation (sugar is transformed into alcohol).

aspects that • material and size of fermentation container affect the • t emperature and length of fermentation characteristics • colour and variety of grapes of wine produced from white

main types

red

rosé

• climate and soil • additives

characteristics

service

• green grapes • light, crisp and fruity • black grapes without • i deal as aperitif wines their skins (more rarely)

usually served chilled

black grapes (absorbing tannins and colour from the dark skins)

• deep, velvety colour • spicy, herby flavour • sometimes further matured and conditioned in oak barrels

s erved at roomtemperature

black grapes (absorbing very little tannin due to the brief contact with the dark skins)

• pink colour • generally quite sweet • ‘blush wines’ are sweeter • also drier rosé wines available

served chilled

2 UNDERLINE the correct alternative. 1 The quality of wine is determined by the producer’s reputation / climate and soil. 2 This red wine has a spicy / fruity taste.

3 The pink and red colour of wine develops from contact with the barrel / grape skin. 4 I’d love a glass of room-temperature / chilled white wine as an aperitif.

3 COMPLETE the text with the verbs in the box. smell – look – taste – swirl Wine tasting steps 1 ____________ at the wine and check its colour.

2 ____________ the wine in your glass.

3 ____________ the wine aroma.

4 ____________ the wine by taking a small sip.

THEORY / Beverages

WINE APPELLATION 70

LISTEN and READ. Then WRITE the Italian equivalents of the terms in the map.

APPELLATION / (1) ____________________ • how a nation categorises its wine • a legally defined and protected geographical indication, identifying where a wine’s grapes are grown and their particular terroir (the complete natural environment in which a wine is produced)

WINE PRODUCED IN THE EU WINES WITH GEOGRAPHICAL DENOMINATION

PGI wines (Protected Geographical Indication / vini IGP (2) _____________)

PDO wines (Protected Designation of Origin / vini DOP (3) _____________)

Compulsory details on the front label: • geographical designation • traditional expression and/or PGI/PDO • country of origin • blend of grapes • bottler’s details • volume • alcohol content, expressed in percentage volume (it must be less than 14% ABV, i.e. Alcohol By Volume) • lot number • details of any allergens and sulphites contained in the wine

WINES WITHOUT GEOGRAPHICAL DENOMINATION

Varietal wines / (4) _____________ with a predominant grape variety

Generic wines / (5) _____________

Compulsory details on the front label: the same as PGI/PDO but without any reference to the production area

5 LOOK at the picture and TICK (✔) which details MUST BE printed on a European wine label.

• wine name • colour • name of vineyard • bottler’s address • sell-by date

• vintage • volume • number of servings • category of product • information about sulphites 69

11 6

THEORY

BEER 71

LISTEN and READ.

INGREDIENTS

malted barley

yeast

hops

water

BEER TYPES

ALES • top-fermented beers • can be dark brown, golden or yellow • strong, fruity taste

LAGERS • bottom-fermented beers made from malted barley and hops (or from malted wheat and hops

like Weiss beer that is popular in Germany, Holland and Belgium) • generally golden beers • lighter and cleaner taste • medium (5% ABV or more)

MILD

BITTER

INDIA PALE ALE (IPA)

STOUT • top-fermented beers with high quantity of hops • strong dark brown or black colour • strong slightly bitter aroma with hints of roasted malt, coffee and liquorice • dry or sweet taste • strong (6-8% ABV) GOLDEN ALE

colour

dark brown

deep bronze to copper golden

pale amber, gold, yellow

ingredients

well-roasted malts or barley

darker crystal malts

hops

well-hopped

character

less hopped than bitters

spicy, peppery and bitter

spicy, peppery pale malt with undertones of and bitter tart citrus fruit, peppery hops

taste

chocolate, tangy fruit, a juicy juicy malt, nutty and burnt and nutty malt flavour citrus fruits

alcoholic strength

not very strong (3-3.5% ABV)

light to medium (3.4-3.9% ABV)

like biscuits, citrus fruits, vanilla

medium (4% medium to strong upwards ABV) (3.5%-5.3% ABV)

7 MATCH the two parts of these sentences. 1 Stout beers are strong and dark and 2 Bitter beer has a deep bronze colour 3 Weiss beer 4 Golden Ale is yellow in colour and

a well-hopped. b is quite strong and made of malted wheat. c can taste of coffee or liquorice. d due to the use of darker crystal malts

Beverages

SPIRITS AND LIQUEURS 72

LISTEN and READ. NAME AND STRENGTH

SPIRITS alcoholic beverages produced by a distillation process

DISTILLED FROM

USES

Brandy 40% ABV

wine

served alone; with soda or in cocktails; also used to flambé desserts

Rum 40% ABV

molasses (with the addition of caramel)

served alone; in long drinks or desserts

Gin 40-47% ABV

grain or molasses (flavoured with juniper and other aromatics)

used to make martinis and other cocktails

Vodka 40-50% ABV

cereals or potatoes (can be unmixed and chilled as an flavoured with aromas) aperitif; mixed in cocktails

Whisk(e)y 40-50% ABV

cereal grains (sometimes flavoured with malt)

unmixed; mixed in cocktails or punches

Tequila 40-50% ABV

juices of the blue agave plant

in cocktails; neat with lime and salt

LISTEN and READ.

LIQUEURS strong, sweet alcoholic drinks flavoured with fruit, herbs or spices

USES

COMMON LIQUEURS

• served alone after a meal • in coffees • in desserts • mixed in cocktails

• coffee-flavoured (Kahlua) • Irish whiskey cream-flavoured (Baileys) • almond-flavoured (Amaretto) • orange-flavoured (Curaçao) • chocolate-flavoured (crème de cacao) • herbal liqueurs or amari (Jaegermeister, Drambuie, Strega) • fl avoured liqueurs (Galliano, Midori)

10 MATCH the spirits to their basic ingredients. 1 brandy 2 rum 3 gin 4 vodka 5 tequila

a blue agave plant b grain and juniper c wines d molasses e potatoes or cereals

11 UNDERLINE the correct alternative. 1 Rum is made from distilled grapes / molasses. 2 Vodka / Gin contains juniper.

3 Kahlua / Tequila is often served with salt. 4 Strega is a type of liqueur / brandy.

THEORY

COCKTAILS 74

LISTEN and READ. • strong (alcohol component like vodka or gin) • weak (less alcoholic part like liqueurs or fortified wines) • sweet (added sugar or syrups) • sour (citrus fruits like lemon or lime)

is good if there is a balance of four flavours

can be classified

A COCKTAIL…

according to the time of day it is consumed

• pre-dinner • after-dinner • all-day cocktail

according to the

• The Unforgettables, such as a

three categories established by IBA (the International Bartender’s Association)

a mixed alcoholic drink (spirit + fruit juice or cream)

Daiquiri or a John Collins • Contemporary Classics, such as a Bellini or a Black Russian • New Era Drinks, such as B52 or a Bramble

shaking: mixing the cocktail in a cocktail shaker, three quarters filled with ice cubes (not crushed ice); shaking vigorously before straining it into a glass stirring: mixing the cocktail with a long bar spoon in a mixing glass, before straining it into a glass

can be made using one of these techniques

blending: mixing fruit juices, alcohol, fruit in an electric blender until smooth; you can add some crushed ice building: pouring the ingredients directly into the glass you are serving the cocktail in

can be decorated

•w ith fruit (floating or on a cocktail stick) or herbs • u sing frosting (rubbing the rim of a glass in lemon or orange, then submerging it in sugar, salt or cocoa)

13 MATCH each technique to its description. 1 shaking 2 frosting 3 stirring 4 blending

a Rub the rim of a glass in lemon then submerge it in salt. b Mix the cocktail in a cocktail shaker. c Mix all the ingredients in an electric blender. d Use a long spoon to stir the cocktail in the glass.

Beverages

JUICES, MILKSHAKES AND FRAPPÉS 75

LISTEN and READ. MILKSHAKES

ingredients

making techniques

qualities

FRAPPÉS

JUICES

• cold milk (or vegetable based • ice milk such as almond milk) •w hipped cream • aromas and flavourings such • coffee, chocolate, as chocolate vanilla or fruit juices, teas or any • usually ice cream liquid ingredient

• fresh fruit or vegetables (only juice, without pulp) • sometimes adding spices, herbs and even seaweed

• blending

• shaking, blending or beating

• obtained with a juicer

• sweet • creamy

• thick • refreshing

• healthy • more exciting (with new

• frothy • healthy

• foamy

combinations)

15 CHOOSE the correct alternative. 1 Milkshakes are sweet / fizzy beverages. 2 Frappés are foamy beverages made with ice and whipped cream / ice cream and whipped cream. 3 Juices can be made combining fruit and ice cream / fruit and vegetables.

HOT DRINKS 76

LISTEN and READ.

TEA

COFFEE

HOT CHOCOLATE

the world’s favourite drink, refreshing and versatile

a popular and versatile drink that can be served in many different ways

served with or without cream, or with cream and ice cream

made with the leaves and buds of the tea plant

• black tea (strong and dark red) • green tea (mild and not fermented) • oolong tea (a combination of black and green tea with a fruity flavour) • white tea (the rarest type of tea, with a delicate taste)

made from roasted coffee beans

• arabica (sweet and soft with tones of fruit and berries) • robusta (strong, harsh and nutty aftertaste, with twice as much caffeine as Arabica beans, and considered inferior in quality)

prepared with cocoa powder, full-fat milk (or dairy free varieties or water for lactose intolerance), sugar and potato starch to thicken it

theory

17 TICK (✔) T (true) or F (false). 1 There are three major tea varieties. 2 White tea is the most common type of tea on the market. 3 Coffee can be consumed in many different ways. 4 The two main varieties of coffee are Arabica and Robusta. 5 Hot chocolate is made with cocoa powdered, sugar, water and potato starch.

T F

• • • • • • • • • •

18 COMPLETE the sentences with the adjectives in the box. hot – mild – roasted – rare – soft 1 Arabica beans are ____________ and sweet. 2 Coffee is made with ____________ coffee beans. 3 Green tea is ____________. 4 White tea is ____________. 5 The chocolate you drink is ____________.

LAB

DESCRIBING WINES AND GIVING EXAMPLES 77

LISTEN and REPEAT.

Origin

Aroma and taste

• It’s a PGI from one of the world’s finest terroir. /

• It’s dry/sweet/medium dry/extra dry.

It’s a PDO wine. / It’s a table wine. • It’s a 2015 vintage. • It is a grape variety from Puglia/Old World one from Bordeaux in France. Appearance • It’s (ruby) red/white/rosé in colour.

• It’s clear/bright/brilliant/opaque/cloudy/dull. • It’s a still/sparkling wine.

• It has cherry aromas with notes of violets

and anisette. • It has (got) bitter/sweet notes. • It has bold, sharp flavours/cinnamon-spiced apple flavours. • It is fruity/floral/acidic/clean /spicy. • It’s tannic, intensely flavoured/robust and full-bodied. • It’s soft and elegant on the palate, but with a freshness and crispness to it.

2 How can I say that? MATCH each situation to what you would say. 1 I want to explain it’s a quality wine. 2 I want to describe the colour. 3 I want to say where the grapes are from. 4 I want to describe the flavour.

a It’s bold and full-bodied. b It’s an Old World variety. c It’s a PDO wine. d It’s rosé in colour.

LAB / Beverages

3 COMPLETE the dialogue with the words in the box. aroma – grape – full-bodied – choose – beef – herbal – recommend – still Sommelier Would you like to (1) ________________ a wine for you main course, sir? Customer Well, I’m not a wine expert, what would you (2) ________________? Sommelier You need something robust and (3) ________________ to go with your (4) ________________. I would recommend a Primitivo or a Merlot. Customer I know Primitivo, could you tell me something about the Merlot, please? Sommelier It’s a (5) ________________ variety from the Bordeaux region in France. It’s a (6) ________________, dry wine deep red in colour. It has a dry, mellow, (7) ________________ flavour and is characterised by a fruity (8) _________________ of berries; it is a perfect match for beef and roast meat. Customer That sounds good! I’ll have that.

GRAMMAR Third conditional

1 CHOOSE the correct alternative. 1 If he had been more careful, he wouldn’t drop / wouldn’t have dropped that bottle. 2 We would have suggested a good wine if he had asked / asked. 3 If you had told / told me you liked lager, I would have bought some.

2 COMPLETE these sentences with the correct form of the verbs in brackets. 1 I _________________ (prepare) a milkshake, if you hadn’t left the milk out of the fridge. 2 The boss wouldn’t have been so angry if Tom _________________ (tidy) the bar. 3 If we had known how to prepare the cocktail, the client _________________ (not complain).

Mixed conditional

3 COMPLETE these sentences with the correct form of the verbs in brackets according to the instructions given.

1 Second conditional You _________________ (prepare) fantastic cocktails if you used the correct quantities. 2 First conditional I _________________ (drink) a mocktail if I have to drive back home. 3 Third conditional If the customer had explained he was a vegetarian, she _________________ (use) soya milk. 4 Zero conditional They _________________ (make) Oolong tea, when they mix green and black tea leaves.

MASTERING SERVICE Revision for Everyone Managing Editor: Simona Franzoni Editorial coordination: Linda Pergolini, Sabina Cedraro Editorial dept: Sabina Cedraro, Monia Cardella Language consultant: Silvana Sardi Art director: Marco Mercatali Page design: Sergio Elisei Page layout: Quarta di Copertina – Ozzano dell’Emilia (BO) Picture editor: Giorgia D’Angelo Production manager: Francesco Capitano Cover Cover design: Paola Lorenzetti Photos: Gettyimages (right, left), Shutterstock (middle) © 2019 ELI s.r.l. P.O. Box 6 62019 Recanati Italy Tel. +39 071 750701 Fax. +39 071 977851 info@elilaspigaedizioni.it www.elilaspigaedizioni.it No unauthorised photocopying All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of ELI. This book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the publisher’s prior consent in any form of binding or cover than that in which it is published and without a similar condition being imposed on the subsequent purchaser. Printed by Tecnostampa – Pigini Group Printing Division – Loreto, Trevi – Italia 19.83.178.0

Acknowledgements Illustrated by: Laura Bresciani, Luca Poli, Michelangelo Miani, Pesciblu Photo acknowledgements Gettyimages: p. 55; ELI Archives: p. 10, 20, 69; Shutterstock: pp. 3, 22, 26, 35, 46, 62, 63