Zaizi

Finishing in the top-10 of the EB100, Zaizi works in partnership with public sector organisations to create secure digital services for citizens and civil servants

At Zaizi we work with the UK public sector to design, build and sustain secure digital services for organisations like the Department for Levelling Up, Housing and Communities and the UK Border Force. Our mission is to make the UK the safest and best place to live and work. We do that by creating services like the National Landlord Register that serve the needs of the community as a whole. We also carry out vital research that informs government policy. Our promise is outcomes over outputs – we deliver the right service and make sure our public sector customers have the skills and capability to sustain it.

We design - we engage with the vision of public sector organisations and learn about the needs of their users to design the best possible solutions.

We build - our service teams work with public sector organisations and their users, using evidence at every turn to iterate and deliver better digital products faster.

We sustain - we provide public sector organisations with a roadmap to improve their digital products, helping to upskill and guide their in-house team to be self-sufficient.

Our services include strategy, product management, service design, user research, UX & content design, engineering, architecture, process automation, devsecops and cloud services.

Our company culture is based on our values. We pride ourselves on being an organisation which puts people first. Our purpose is realising potential together, not only for our customers and fellow citizens, but for our own people too.

We invest in our employees and support their growth. We have an organisational wide KPI to ensure 30% of staff progress to a higher Skills Framework for the Information Age (SFIA) level every year.

We’re pleased to be ahead of other parts of the tech industry on several measures related to the representation and promotion of women. 37% of our workplace are female, with 21% of women promoted in the last year. Training and development of junior talent is a crucial step in addressing the digital skills gap in the UK – so we’re also investing heavily in apprenticeships. We recruit and support people from underrepresented backgrounds in our apprenticeship programme. Most of our apprentices are women. We have working mothers, career changers, and even people who've come to this country as refugees or migrants.

We support the wellbeing and mental health of our employees by implementing various initiatives such as organising social events, conducting surveys to gather feedback and identify areas for improvement, and hiring a full-time in-house organisational coach to support teams.

Our culture also extends to our engagement with wider society and the environment. Last year, we achieved Carbon Negative status and we’re currently in the process of obtaining B-Corp certification.

We enjoy public sector work. We work directly with our clients and see how our services help fellow citizens and benefit society — this passion still drives our work today. Over the past few years, we have experienced significant growth and we have ambitious plans for further expansion. We are bringing in more public sector expertise and changing our structure slightly to facilitate that growth.

In the next few years, we will expand the digital services we offer to new areas of government, enabling them to better serve citizens. We plan to upskill and expand our team, which will create new jobs and opportunities across the UK. If you would like to find out more about our business – or even join us on our journey – you’re welcome to get in touch.