Flooring Magazine - Oct/Nov 24

October/November 2024

‘all in’ WE’RE ON SOLVING THE CLIMATE CRISIS

With Carbon Reductions, Not Offsets

Absolute emission reduction is critical to meet the climate crisis. Offsets are a distraction from this goal, and we know the time is now to lead. We’re backing up our words with more investment in solutions that accelerate carbon reduction and storage, rather than offsets.

CRAFTED FEELS DIFFERENT

Editor’s Note

Welcome to the October / November 2024 issue of Flooring Magazine. Inside this issue you will find our Company Profile on Australian FloorStyle. Philip Ashley sat down with Leanne Drysdale, Australian FloorStyle’s General Manager to discuss how flooring retailers who want to keep their own independence, but also what to be part of a co-operative of likeminded individuals can achieve better pricing, access to quality suppliers and the opportunities of networking with other retailers, by becoming members.

Also, in this issue the experts at Classic Architectural Group explore the different types of commercial entrance matting. This informative article includes a list of the various applications to help ensure compliance with the relevant codes and Australian standards. As always, at Classic, safety, accessibility and initial impressions really do come first.

If you have any industry news, new product information and or company events you would like to share with us please feel free to contact me directly at – michelle@elitepublishing.com.au

Until next time, enjoy your read.

Michelle Cammiade Editor

GMK Logistics: Expanding national warehousing footprint

For over 62 years, GMK Logistics (GMK) has proudly partnered with the Australian flooring industry, delivering specialised logistics solutions tailored to the sector's specific needs. From expert carpet and vinyl cutting to a comprehensive nationwide transport network, they offer end-to-end warehousing, transportation, and value-added services.

In 2023, GMK continued to expand and enhance their operations with the relocation from Ormeau to a brand-new, state-ofthe-art facility in Yatala, Brisbane. This custom-built depot, spanning 22,000 sqm, is located within the impressive Yatala Central Estate and holds a 5-Star Green Star rating, highlighting their commitment to sustainability. This facility sets a new standard for GMK’s warehousing and distribution capabilities.

In 2024, they expanded even further with two major developments: a new facility in Epping, Melbourne, and the expansion of their existing site in Gregory Hills, Sydney.

The Epping facility was officially opened on 17 June 2024. This 27,500 sqm facility is designed to meet the growing demands of flooring industry clients. Relocating from a 22,000 sqm site in Laverton, the new Epping depot is located at the fast-growing 4Ten Epping Estate. Like their Brisbane site, it also boasts a 5-Star Green Star design and an As-Built v1.3 rating from the Green Building Council of Australia.

With the capacity to store over 14,000 pallets and 430,000 linear metres of roll product, the Epping facility offers space for further development as needed. They have also relocated their advanced carpetcutting table, the Carpet Boss III—originally commissioned in Melbourne in 2019 and manufactured by Perpetual Machine Company in the USA. This cutting-edge equipment represents a significant investment by GMK in supporting their customers and the Australian flooring industry.

In July 2024, the Gregory Hills site in Sydney expanded with a brand-new 12,000 sqm facility adjacent to their existing 22,000 sqm depot. This expansion brings an additional 16,000 pallet spaces online, positioning GMK well to serve a growing customer base and meet rising demand.

As GMK continues to grow, they remain committed to delivering exceptional service to their customers. The new facilities in Yatala, Epping, and Gregory Hills are key steps in their journey to stay at the forefront of logistics for the flooring industry in Australia. With expanded capabilities and a clear focus on sustainability, GMK is wellprepared to meet future challenges while continuing to provide the high standards their clients expect and look forward to what the future holds.

web www.gmklogistics.com.au s

Product Update

Explore new possibilities in biophilic design

As Interface continues to shape the conversation around sustainability and biophilic design, their latest launch—the Lost Palms collection— highlights their dedication to both innovation and environmental responsibility. Alongside this launch, they reaffirm their commitment to driving the flooring industry toward a more sustainable future, as highlighted on this issue's front cover.

For Interface, sustainability is more than just a goal—it’s a guiding principle embedded in their processes, products, and aspirations. Over the past 30 years, Interface has made dramatic progress to reduce their carbon emissions across their products, operations, and supply chain. This includes advancements in product design, manufacturing processes, raw material sourcing, and collaboration with suppliers and partners. Today, Interface offers the lowest carbon footprint carpet tile products on the market globally, based on publicly available emissions data provided in Environmental Product Declarations (EPDs).

With this ongoing vision in mind, Interface proudly introduces Lost Palms, a collection inspired by the rugged beauty of the American Southwest’s desert landscapes. Their design philosophy celebrates nature's organic textures and forms, while remaining committed to their core focus on sustainability.

Lost Palms: Invite a rugged desert landscape indoors.

Lost Palms invites you to bring the majesty of the desert indoors. Inspired by the naturally occurring patterns of Joshua trees, expansive rock formations, and the cracked stones that define the American Southwest, this collection delivers a sense of grandeur, reminiscent of standing before these iconic landscapes.

The biophilic designs are scaled larger than life to truly capture the raw beauty of nature. Available in two versatile tile sizes—1m x 1m and 50cm x 1m—these oversized formats allow for a striking visual impact in any space. The natural motifs are both grounding and inspiring, with each product in the collection taking on its own unique interpretation of the desert's textures and forms.

Above: Lost Palms CapRock

Product Update

Go big. Go biophilic.

The Lost Palms collection features six distinct styles, each channelling different aspects of the Southwest landscape:

• Jumbo Rock, Cap Rock, and Keys View styles provide a smoother, lower profile that channels the less-rugged formations polished by erosion.

• Desert Veins reveals a more textured, cracked surface that evokes the dramatic topography of desert landscapes. The interplay of light and shadow within the design brings a dynamic quality to the flooring, making it perfect for high-traffic areas where bold design is desired.

• Ribbon Rock unearths the most depth with its super-plush pile and clear marbling.

• Desert Ranch, the collection’s accent product, ushers in classic, American southwest motifs, shifting the colour palette into earthier tones, completing the Lost Palms collection’s homage to nature.

Each product within the collection is available in cool and warm grey colourways, ensuring versatility across various design palettes. Whether aiming to create a sleek, minimalist look or a more textured, organic feel, the Lost Palms collection provides a foundation for creativity while enhancing the well-being of occupants through its biophilic inspiration.

Made for More: A Sustainable Journey

The Lost Palms collection embodies Interface’s commitment to sustainability, taking its visual cues from nature while reflecting the company’s mission to create flooring solutions that reduce environmental impact. From innovative materials to ecofriendly processes, Interface is dedicated to becoming a carbon-negative enterprise. This ambitious goal informs every step they take in product development and corporate strategy.

Significant progress has been made over the years, but their work is far from over. Interface focuses on avoiding, reducing, and storing carbon in alignment with the latest climate science. Through ongoing research and development, they seek to lower emissions, increase recycled content, and explore biobased materials. This commitment ensures that each new product not only meets aesthetic and functional requirements but also supports the health of our planet.

Beyond their own operations, Interface aims to inspire others across industries to adopt circular models and sustainable practices. By actively engaging supply chain partners and customers, they foster positive change throughout the broader business ecosystem. This collaborative approach is essential for driving industry-wide transformation, creating a ripple effect that extends far beyond their immediate sphere of influence.

The Lost Palms collection serves as a testament to Interface’s dedication to blending beauty, innovation, and sustainability. By merging the beauty of nature with sustainable practices, Interface invites you to explore new possibilities in biophilic design, while joining them in their ongoing journey toward a more sustainable and responsible future.

web www.interface.com s

Above: Lost Palms Desert Veins

Product Update

A refreshingly new addition to the Australian market

At Australian Select Timbers, they pride themselves on supporting their customers and delivering the best product possible. Their core values are Passion, Motivation, and Dedication, and their team strives to ensure every interaction, and every product meets the highest standard for each customer. From sourcing prime timber to providing exceptional customer service, they are committed to excellence in everything they do.

The goal is to commit to innovation and push the boundaries of what is possible in flooring designs. With an ever-expanding product range including everything from stunning engineered timber flooring to cutting-edge vinyl planks. Along with a deep understanding of the industry and a focus on reliability, they aim to build lasting relationships and offer innovative flooring solutions that transform any space.

Australian Select Timbers are thrilled to introduce their new Cabella Oak collection, a remarkable addition to their Artistry range. This elegant collection has been designed to offer the perfect balance between aesthetic appeal and exceptional performance.

Cabella Oak has been crafted with the highest quality American Oak. With each plank individually selected, this AB Grade timber collection enhances the natural beauty and character of each board. This exclusive collection is made from some of the finest oak America has to offer, showcasing its distinctive grain pattern and minimal knots for a flawless finish.

This stunning range offers six, refined, neutral tones that effortlessly complement a variety of design styles. From soft, warm shades to cooler, more muted hues, each veneer is crafted to create a sense of understated luxury.

American Oak

As a new and refreshing addition to the Australian market, American Oak is rapidly gaining recognition for its elegant look and exceptional durability. The timber used for Cabella Oak is native to North America, specifically found in the eastern and central United States, as well as in southeast and south-central Canada.

The timber’s tones and straight grain, where the wood fibres consistently align straight along the cut piece of timber, give it a clean and sophisticated look making it a preferred choice for both residential and commercial projects, helping to re-define the look of contemporary Australian interiors.

In addition to its appealing aesthetics and resilience, the American Oak flooring is sustainably sourced from certified and responsibly managed forests, helping promote environmentally friendly practices.

Engineered timber flooring has become an extremely popular choice because it is made to look like solid timber but has better stability, being composed of a hardwood veneer attached to a multiply core.

Free Australian Select Timbers flooring samples can be ordered via the website: www. asttimbers.com.au. You can also visit your nearest Australian Select Timbers stockist by contacting their support team today.

web www.asttimbers.com.au s

 Australia Wide Transport

 National Warehousing Solutions

 Carpet and Vinyl Cutting Service

 High Speed Perpetual Cutting Machine

 Specialised Vehicles and Equipment

 Fully Integrated, Customer Focused ERP Solution

 Commitment to Outstanding Customer Service

For over 60 years the team at GMK Logistics has been delivering specialised logistics services to the flooring industry in Australia.

We provide a fully outsourced warehousing solution for all your pallet and roll requirements.

Our services include carpet and vinyl cutting and we will deliver your product on time and in good condition, anywhere in Australia.

GMK Melbourne

Product Update

Aquadrop Acoustic - A sound choice in waterproof floors

Aquadrop Acoustic is a patented engineered vinyl flooring that truly champions the quest for a quieter high-performing hard surface solution.

The team behind All Type Flooring strive to drive flooring innovation not simply by making products but by providing solutions to challenges met by clients and consumers.

All hard surface floor covering solutions today have come a long way with improvements in durability, design and waterproofing. However, whether you are talking about laminate, wood, tiles, or SPC, to varying degrees most still share the same issues related to acoustics.

Aquadrop Acoustic is a floor that is up to six times quieter than a normal 4mm SPC with 1mm cork and up to three times quieter than a 5.5mm SPC with 1mm cork. This is for reflecting sound—the sound that you hear within the room. Think of the clonking of people’s heels in your office, or the loud clicking that dog’s nails create running on hard surface floor coverings.

Sound is tricky. Not all frequencies are heard or reflected equally. Aquadrop Acoustic is a patented construction engineered to use multiple distinct layers from different materials that each block specific frequencies of sound, which greatly improves acoustic performance.

The least of which, its patented core BeLite, an embossing technology applied on the bottom surface of the panel allowing for a stronger, lighter core which provides additional acoustical reduction.

The purpose is to offer busy families, crowded office spaces, and all the other environments where the floor is subject to noise, a solution that will reduce the sound versus other waterproof floors.

Aquadrop Acoustic comes with all the advantages customers have come to expect from a waterproof hybrid floor.

• It is just as attractive as other waterproof floors, also coming in extra large format with registered synchronised embossing and pronounced beveled edges.

• It is just as rigid

• Just as waterproof

• Just as durable

• Just as stable

Hearing is believing Aquadrop Acoustic offers a solution to the downside of almost all hard surface coverings

that is relatable and extremely easy to demonstrate. Just drop a marble, or a golf ball, or whatever you have on your floor – six times quieter does not come unnoticed.

Above: Sound lab where Aquadrop Acoustic is developed and tested

Aquadrop Acoustic comes in four stunning long and wide white oak and spotted gum plank designs (1500m x 230mm). But what really sets it apart is its unique Purecoat finish made using patented excimer technology, which gives it the ultimate natural matte look. Purecoat is a revolutionary finish that keeps its matte look from any angle, consistent even after major wear and tear. By far, the closest a vinyl floor has ever come to having a real oiled hardwood look.

web www.alltypeflooring.com.au s

Above: Aquadrop Acoustic construction

MULTI LAYER QUARTZ ENHANCED URETHANE FINISH:

For unmatched resistance to heavy foot traffic, scuffs and scratches.

DEEP STRUCTURED DECORATIVE LAYER

Providing realistic hardwood / tile look & feel.

PREMIUM HIGH-DENSITY VINYL

For additional comfort, soft underfoot and sound absorption. SOUND ABSORBENT LAYER

Allowing for improved sound absorption.

RIGID LIMESTONE-BASED COMPOSITE CORE

100% Waterproof, Rigid stable and Indentation resistant. CORK BACKING

Cork is THE natural solution for extra protection, sound absorption & an extra soft underfoot.

Product Update

Crafted feels different

Bremworth is proud to present a range of new collections. Each collection meticulously crafted using 100% New Zealand Wool so you can enjoy all the benefits of the fibre in your home. Each collection is beautifully unique, from the soft velvety plush pile of Āhuru, to the highly textured design of Aoraki, the soft yet durable felted construction of Te Aroha and the coastal colour palette of Glenburn.

Bremworth have also packed a lot of new and exciting colours into these collections as well as a range of timeless neutrals. The stunning colour palette of Āhuru was curated in collaboration with leading New Zealand designers with each colour within this collection being inspired by nature in some way. In addition to some soft neutrals,

Te Aroha features stunning rich mineral tones such as Orchid, Brass, Copper and Kaimai. Aoraki on the other hand, offers you a harmonious colour palette of muted tones, each incorporating multiple colours twisted together to form a subtle contrasting effect. Glenburn offers a sense of calm with coastal hues, from the soft greys of morning mists to the warm beiges of sun-kissed sands.

Bremworth carpets are not just designed to be beautiful; they are built to last. The inherent properties of natural wool make Bremworth products stain-resistant, hard to ignite, and durable enough to withstand the

hustle and bustle of daily life. You can enjoy the elegance and sophistication of premium flooring without worrying about spills, pets, or the wear and tear of an active household. Bremworth carpets and rugs are created to be lived on, to be part of your everyday moments and cherished memories.

Designed to be enjoyed and beneficial for your home, the natural wool fibres are not only soft and inviting but also environmentally friendly and sustainable. By choosing Bremworth, you are making a conscious decision to embrace a product that is good for your home and good for the planet.

Feel the care that’s gone into every fibre with the exciting new collections from Bremworth. Step with confidence, knowing your flooring has been meticulously crafted for living.

web www.bremworth.com.au s

Experience The Difference

Join one of Australia’s largest flooring and window furnishing co-operatives

Australian FloorStyle co-operative is an established group of 54 members with 59 retail stores across Australia.

We offer independent flooring retailers, and those who would like to regain their independence, all the benefits of being part of a group without you

• LOW JOINING COST

losing your independence or identity.

We understand that it’s your business and you have the freedom to run it your way under your company name, and we will support you as required.

As a member you would gain access to Australian FloorStyle’s bespoke range of

• LOW MONTHLY MEMBERSHIP FEES

• A CO-OPERATIVE, NOT A FRANCHISE

• RETAIN YOUR INDEPENDENCE & IDENTITY

• ACCESS TO OVER 25 MAJOR SUPPLIERS

• EXCLUSIVE PRICING AND PRODUCTS

products however, members can also source other products from whoever they please.

Australian FloorStyle offers exceptionally low joining costs and monthly membership fees, that returns its profits to its members.

• ENHANCED BUYING POWER

• NETWORKING OPPORTUNITIES

• NO CENTRAL BILLING

• OWNED EQUALLY BY OUR FULL MEMBERS

• SUPPORT AND ADVICE

• QUARTERLY REBATES Plus bonus rebates paid to members

Company Profile

Article by Philip Ashley

For over forty years Australian FloorStyle has been a leading Australian flooring group and more recently, a highly successful coop. With a revitalized head office administration and sporting fresh new ideas and a new look, the group of independent retailers is set to continue that tradition for decades to come.

From Mandurah to Wynyard to MacKay, Australian FloorStyle members enjoy the proven benefits of a large buying group while also benefitting from significantly lower joining and membership fees. Australian FloorStyle is not a franchise, it’s a cooperative or co-op, where members enjoy the freedom to manage their own business; the freedom to present their store and their business in any way they choose; the freedom to continue to run their business under their own company name; the freedom to keep their local identity.

Australian FloorStyle is an independent association of individuals who collectively and fairly owns and operates the business, with the intent to better serve their community (members). The advantages of membership are substantial and include equal status through equal control, access to discounted products and services, business sustainability because more people are making key decisions, more power in the market, all profits from rebates in excess of operating costs returned to members, and social and educational benefits provided through an annual conference, regional training sessions, and other members of the group.

Experience the Difference

Four Decades of Growth

Australian FloorStyle group was established in 1983 when a number of FURN1TUREONE group businesses joined a carpet buying cluster known as the ‘Blue Ribbon’ Group, which was half -a-dozen flooring retailers in the Sydney metropolitan area. Tom Basha of Basha’s Floors and Blinds in Nowra was one of the original members to initiate the talks. The group members are committed to offering the best flooring service in their area and uphold the highest level of integrity, ethics, service and standards. No-one works harder for locals than a local store with a local identity.

Initially, stores were mostly located across New South Wales but now, with steady growth, Australian FloorStyle stores can be found extensively across NSW, Victoria, South Australia, Queensland, and in Tasmania and West Australia. The group changed its name from Blue Ribbon to Australian FloorStyle in 1996 and in 2017

became a distributing co-operative that distributes any annual profits to members. The co-op now totals 54 members with 59 stores, including three new members in this past five months! Every store is unique yet offers their customers the genuine power of a large buying group, with members also able to source their own product to better service their clients’ individual design needs.

Co-Operative in Every Way

Australian FloorStyle exists for the benefit of members and as such, for the benefit of their customers. While there are guidelines, there are no hard and fast rules. Australian FloorStyle differs from other flooring groups in that they give their members full autonomy, enabling them to completely dedicate themselves to crafting and creating styles designed for the modern Australian household. Any decisions affecting the group are made democratically, and assets are used for mutual, rather than individual benefit.

Above: (L - R): David, Brian, Martin, Leanne

Company Profile

Members pay an extremely small joining fee to become affiliate members. If an affiliate meets the co-operatives business criteria, after twelve months, they are invited by the Board of Directors to become accredited members and shareholders. The Directors are appointed from the membership by the group members. The current Directors are Brain Fitzsimmons (Chairperson), David Quilty, Martin Loy and John Elasi. Board members serve three years, but often commit to much longer terms. All of the directors on the board have a deep, working knowledge of the industry, and each still manage their own business under their own company name.

Leanne Drysdale is Australian FloorStyle’s General Manager with a wealth of knowledge and experience from 36 years in the flooring industry across both the manufacturing and supply of carpet and carpet tiles. Leanne brings an original perspective to the role, with new ideas built on a sound industry background. Head office is lean, determined to work effectively in order to compete successfully with only two administrative people, Wendy and Joanne. Members can call Leanne at any time and will get two visits every year to help wherever she can. And next year the annual conference will be held in Sydney with all conference expenses except travel, covered by the group.

Co-Op Relationships

In any business, relationships are often the key to success. Many Australian FloorStyle member stores have been serving their locals for generations. They are well known in their local communities and their sales mostly come through word-of-mouth references; the best recommendation any business can achieve. They understand the needs of their local customers and are committed to upholding the highest levels of integrity, ethics, service and community involvement.

“Our suppliers are great people to deal with, they offer us excellent pricing on their high quality, locally made product.”

In addition to extremely low joining and membership fees, Members enjoy great buying capacity through relationships with some of the best flooring providers in Australia; and access to a range of bespoke products, manufactured largely in Australia for Australian FloorStyle. Leanne has had decades of experience with suppliers. She said, “Our suppliers are great people to deal with, they offer us excellent pricing on their high quality, locally made product. Of course, we would like our members to display our core products, but if something sells in a particular area, our members are free to pursue any supplier.”

If you are a flooring retailer and want to keep your own independence, but also be part of a co-operative of likeminded individuals to achieve better pricing, access to quality suppliers and the opportunities of networking with other members, call Australian FloorStyle and find out what they can offer. There’s a lot going on at Australian FloorStyle and members are set to reap the benefits. s

Above: John Elasi

Above: Admin staff Joanne and Wendy

Above: Leanne Drysdale

No showroom or warehouse required Lowest cost of entry available in the flooring industry

overheads Finance options available

SOFTWARE

Custom-developed, userfriendly software optimises the productivity and efficiency of your business.

STEPHEN WOODWARD FRANCHISE OWNER

“Flexibility and lifestyle are very important to me, and being a part of Beare Flooring has made this possible. I am not bound to a showroom, which allows me to spend more time with my family. Their internal software makes the day-to-day running of my business easy and simple!”

BECOME A BEARE FLOORING FRANCHISE OWNER

We have franchis available Australi franchising@bear

JOIN OUR RAPIDLY GROWING TEAM, CREATE YOUR OWN FUTURE

JAKE SEVINC

One of the big reasons I was drawn to Beare Flooring, aside from their solid business model, was the incredible team and support network behind it. You can really tell that everyone has your back, and genuinely care about your success. It feels like a family here, and I couldn’t be happier to be par t of it.”

SHANE YOUNG FRANCHISE OWNER FRANCHISE OWNER

“Becoming part of Team Beare and having access to the unique Mobile Showroom model means I can serve my clients with the high level of care and attention they deserve in their homes.”

Feature Timber Flooring

Timber Flooring Reimagined

Timber flooring is a popular choice in Australian design, reflecting both the country’s natural beauty and its architectural trends.

Incorporating timber flooring into your design not only enhances the aesthetic appeal but also aligns with sustainability and practical living principles.

Timber flooring challenges and considerations

Once you have finally decided on your type of timber flooring and how to use it in your design, there are a few things to remember and watch out for. Timber flooring is one of the longest lasting options available, and if maintained well, your floors will last for decades.

High Maintenance: Timber flooring requires regular maintenance to preserve its beauty and longevity. This includes routine cleaning, avoiding harsh chemicals, and promptly addressing any spills or stains to prevent damage.

Shrinkage: Changes in humidity levels can cause timber flooring to shrink or expand, leading to gaps between boards or buckling. Proper acclimation of the wood before installation and maintaining consistent indoor humidity levels can help mitigate this issue.

Resanding: Timber flooring may show signs of wear and tear, such as scratches or surface damage, over time. Resanding involves removing the top layer of wood to reveal a fresh surface, restoring the floor's appearance and smoothness.

Feature Timber Flooring

Restaining: Depending on the type of timber, fading and resanding can change the colours of your floors. Restaining is an option to remedy this, but it can also be done if you want to change the pattern or colour. Make sure to choose the right stain and application method to achieve the desired results without compromising the integrity of the wood.

Fading: Prolonged exposure to sunlight can cause timber flooring to fade or discolour over time. Window treatments such as blinds or curtains can help protect floors from UV rays and minimize fading.

Cupping: Excessive moisture or water damage can cause timber flooring boards to cup or warp, resulting in uneven surfaces. Proper subfloor preparation, moisture barriers, and vigilant maintenance can help prevent cupping and ensure the longevity of your floors.

Moisture: Timber flooring is sensitive to moisture and humidity levels, which can lead to swelling, warping, or mould growth if not adequately controlled or cleaned using excessive moisture. To protect your floors, it is crucial to address any sources of moisture, such as leaks or spills, and maintain a consistent indoor environment.

Installation: Improper installation

techniques can lead to issues such as uneven surfaces, gaps between boards, or structural instability. It is essential to hire a professional installer or follow manufacturer guidelines carefully to ensure a proper and secure installation.

Natural Aesthetics

Material variety: Australian hardwoods like Blackbutt, Spotted Gum, and Jarrah are favoured for their durability and unique grain patterns.

Warm tones: The rich hues of timber enhance the warmth and coziness of living spaces.

Sustainability

Eco-friendly options: Many Australian designers prioritise sustainably sourced timber, promoting responsible forestry practices.

Versatility

Style adaptability: Timber flooring complements various design styles, from contemporary to coastal and traditional aesthetics.

Indoor-outdoor flow: The trend of openplan living spaces often includes seamless transitions from indoor timber floors to outdoor decks.

Durability and maintenance

Longevity: Timber flooring is known for its strength and longevity, making it a practical choice for busy spaces.

Maintenance: Regular care, such as polishing and refinishing, keeps floors looking pristine.

Climate considerations

Thermal performance: Timber is a good insulator, helping to keep homes comfortable in both summer and winter.

Cultural influences

Heritage styles: Many homes incorporate timber flooring as a nod to Australia’s colonial past and traditional craftsmanship.

As concerns about environmental sustainability continue to grow, many consumers and corporations are turning towards timber and hardwood flooring for their eco-friendly properties. Unlike synthetic materials, wood is a renewable resource that can be sustainably replenished when harvested in the right ways and from the right places. Properly maintained hardwood floors last for years, reducing waste. They can also be recycled, reclaimed, and recovered, reducing their environmental impact. When sourced from responsibly managed forests, solid timber is an eco-friendly option, making it a smart choice for environmentally conscious consumers. s

Secure your timber floors with Protecta

Innovative protection solutions for construction and renovation projects.

At Protecta, they understand how important it is to safeguard timber floors during construction or renovation projects. Choosing the right protection ensures finished floors remain pristine throughout the project. Each type of timber floor requires a different approach, and the Protecta team are here to help you find the perfect solution.

For prefinished engineered timber, they offer a range of options that can be applied right after installation to keep your floors safe. One of their top choices is Protecta Fleece, a fast, one-step solution that stays securely in place on floors and stairways. Easy to apply and remove without leaving residue, it also enhances worker safety with its anti-slip feature. Plus, its water-resistant properties protect against

spills. To avoid uneven fading from sunlight, they recommend covering the entire floor if extended protection is needed.

For polished or lacquered timber floors that need to breathe during curing, consider breathable options like Rhino Board or Protecta Geo Breathe, a geotextile fabric. These are specially designed to allow the floor to cure properly while staying protected.

If you’re working with high-end timber floors or need a higher level of impact protection, Protecta Board XTRA is ideal. This high-impact board also protects timber from scratches and scuffs with its soft felt underlayer. Lighter than MDF, Protecta Board XTRA is quick to install and reusable.

These are just a few of the many innovative solutions Protecta offer to protect your timber floors. For personalised advice , contact the Project Protection specialists via their website for in-person, phone or virtual consultations.

web www.protecta.com.au s

We help you look good, save time and save money through sustainable temporary floor protection.

No matter the surface—whether tiles, polished concrete, timber, vinyl or carpets, Protecta have the expert advice and solutions to safeguard your project.

Scan the QR code to request a catalogue

Feature Timber Flooring

Floor sanding simplified with Polivac

Timber flooring is a timeless choice that combines beauty, durability, and warmth. Available in a variety of species, such as oak, maple, and walnut, each type brings its own unique grain patterns and colours. The natural aesthetic of timber adds character to any space, making it a versatile option for both contemporary and traditional interiors.

One of the key benefits of timber flooring is its longevity. With proper care, it can last for decades, making it a smart investment. It's also relatively easy to maintain—regular sweeping and occasional polishing can keep it looking pristine. Moreover, timber flooring offers excellent insulation properties, contributing to a cozy atmosphere while helping to regulate indoor temperatures.

Overall, timber flooring is not just a functional choice; it enhances the overall ambiance of a home, providing a warm and inviting environment for family and guests alike.

Polivac International is a proud Australian manufacturer of a wide range of innovative sanding machines designed to bring out the natural colours and warmth of timber flooring. The company has conducted intensive research and development to build construct a lineup of no less than ten sanders.

At the heart of the Polivac sanding range are the low-speed SV25 and high speed SV30 sanders. Each of these models has a 100w vacuum motor; for more powerful applications, the Supervac versions of both models provide a massive 400w of vacuuming strength, and come with a vacuum cannister, compared to a filtration bag on the basic models. Then there are Gen 2 versions of each which, with 7kg of additional weight, produce quieter and stronger sanding results. And again, the Gen 2 machines are available in Supervac versions, for that additional vacuuming power.

Finally, Polivac also offers two oscillating sanders, each with a unique four-sided base plate, which can reach corners easily.

All Polivac sanders are ergonomically designed, with height adjustable handles for ease of use.

No matter what the floor sanding job requires, Polivac has the machine to do it.

web www.polivac.com. au s

Learn how to protect your business and keep it secure

The Australian business community newsletter published by the Australian Government recently asked their newsletter subscribers – What is your top concern when it comes to protecting your business?

The top three answers were:

1. Cyber security

2. Having the right insurance

3. Having the right intellectual property (IP)

The exert below provides a plan to help you find ways to protect your business and keep it secure.

Cyber Security

Protecting your business from cyber threats is crucial. Cyber security can help minimise the risks and damages caused by a cyberattack.

Tips to improve your business's cyber security:

• Create strong passwords or passphrases.

• Turn on multi-factor authentication on your devices and software.

• Backup important information in a separate location so you have a copy in case your information gets stolen or lost.

• Install security software to protect your devices from malware.

• Keep up to date with cyber risks.

• Get cyber security insurance. This can help you recover if you become a victim of a cyber-attack.

Scams

A scam is when a criminal tricks you into giving them money or personal information. Online scams cost Australian people and businesses millions of dollars every year.

Scammers are always coming up with new ways to take advantage of people and businesses. Some common methods are:

• pretending to be from a bank or government department and asking for payments or personal information

• using fake dating or social media profiles to gain your trust

• telling you that your account or computer system has been compromised and they need money or personal information to fix it.

Account compromise

This is when a cyber criminal gains access to your email, social media, banking or other accounts.

Criminals can use compromised accounts to steal money, information or identities.

Phishing

Phishing is a type of scam. It uses fake emails or text messages to trick you into giving out private information or account details.

Phishing messages often seem to be from someone you trust, including people in your business. They can also appear to be from a large organisation or government agency.

Malware

Malware is short for malicious software. It means any programs or applications that are designed to cause harm.

Malware can steal your confidential information, hold your system to ransom or install other programs without you knowing.

It can enter your system by:

• spam emails and messages

• websites

Talking Business

• exploiting weaknesses in your software

• posing as a trusted application that you install.

Ransomware

Ransomware is a type of malware. It 'locks' your files, making your system or device unusable unless you pay a ransom fee.

Hacking

Hacking is when someone gains unauthorised access to your system, network or device. They might do this by finding out your password or exploiting a software vulnerability.

Once inside your system, a hacker could:

• steal your data, including passwords and financial details

• install malware

• watch what you are doing

• change how your system works.

Data breaches

A data breach is when sensitive or personal information is accessed, disclosed or exposed to unauthorised people.

This can happen by accident (for example, if you accidentally send an email with personal information to the wrong person). Or it can be the result of hacking or another security breach.

A large-scale data breach involving customer information can be very damaging to your business's reputation.

Identity theft

Identity theft is when a cyber criminal has enough of your personal information that they can pretend to be you. They use this information to do things like:

• steal money from your bank accounts

• create fake ID documents in your name

• apply for loans or government benefits in your name.

Educate your team

The Cyber Wardens program is a simple education tool designed to build a cybersmart business workforce. Educating your team about cyber threats will help to protect your business.

Cyber Wardens is the online version of first aid officers or fire safety wardens, who can prevent, prepare, fight and help your business recover from a cyber attack or the theft of customer data or intellectual property.

Cyber Wardens is an initiative of the Council of Small Business Organisations of Australia, supported by the Australian Government and an industry alliance led by Telstra, CommBank and the Australian Cyber Security Centre (www.cyberwardens. com.au).

Insurance

Having the right insurance can help protect your business, customers, and income. Some types of insurance are compulsory for business owners, such as workers compensation insurance if you have employees.

Depending on your business type, industry, and the work you do, you may need extra

insurances. Make sure to check what insurances your business needs in your state or territory.

You can also choose to get optional insurances to help protect your business. Here are some optional insurances you may want to consider:

• Stock, products and asset insurance.

• Accident and liability insurance.

• Technology and cybercrime insurance.

Intellectual property (IP)

IP rights protect your unique business ideas. IP can be anything from an original product, name, logo, design, or process that you have created.

Registering for IP rights can give you:

• legal rights to your IP

• protects your IP from being used by others

• market advantages.

There are different types of IP rights, such as patents, trademarks, and copyright. Make sure you know which IP rights suit your IP.

For more information on how to protect your business including questions about the correct insurance and IP rights head to –www.business.gov.au s

Australian Flooring Market Overview 2024 – 2028

Market Overview

The Australian flooring market is projected to experience significant growth and expansion in the coming years, driven by factors such as increasing construction activities, rising consumer demand for aesthetically appealing and durable flooring solutions, and technological advancements in the industry.

As a result, the market has witnessed the introduction of innovative flooring materials and designs, catering to the diverse needs of residential, commercial, and industrial sectors.

In the residential sector, the demand for ecofriendly and sustainable flooring solutions has been on the rise, with consumers increasingly opting for materials such as bamboo, cork, and recycled wood. This shift in consumer preferences has also been influenced by the growing awareness of environmental concerns and the desire for energy-efficient homes.

The commercial sector, on the other hand, has been witnessing a strong demand for durable and low-maintenance flooring options, particularly in high-traffic areas such as offices, retail spaces, and educational institutions. Luxury vinyl tiles (LVT) and laminate flooring have emerged as popular choices in this segment, owing to their cost-effectiveness, ease of installation, and resistance to wear and tear.

In the industrial sector, the focus has been on safety and performance, with a growing demand for slip-resistant and heavy-duty flooring solutions. Epoxy and polyurethane

floor coatings have become increasingly popular in this segment, providing superior resistance to chemicals, abrasion, and impact.

Furthermore, the Australian flooring market is witnessing a rising trend of customisation and personalisation in flooring design, fuelled by advancements in digital printing technology. This has enabled manufacturers to offer a wide range of bespoke flooring solutions, catering to the unique tastes and preferences of consumers.

Market Size and Growth

The flooring market in Australia is expected to grow at a CAGR of 5.4% during the forecast period of 2023-2027. The market is driven by factors such as the increasing demand for aesthetically appealing and durable flooring solutions, the rise in construction activities, and technological advancements in the industry.

The residential sector is the largest end-user of flooring products in Australia, accounting for a significant share of the market. The demand for flooring materials in the residential sector is driven by the increasing investments in the construction of new homes and renovations of existing ones. The commercial sector is also expected to witness significant growth during the forecast period, owing to the increasing demand for flooring materials in the hospitality, healthcare, and retail industries.

The market for ceramic tiles is expected to remain dominant during the forecast period, owing to their durability, low maintenance, and aesthetic appeal. In addition, the demand for luxury vinyl tiles (LVT) is expected to witness significant growth, owing to their cost-effectiveness, easy installation, and low maintenance.

Talking Business

The Western region is expected to remain the largest market for flooring products during the forecast period, owing to the increasing investments in the construction of residential and commercial buildings in the region. The market for flooring products in the Eastern region is also expected to witness significant growth, owing to the increasing demand for flooring materials in the hospitality and healthcare industries.

In the commercial sector, the demand for versatile and cost-effective flooring solutions is on the rise due to the increasing construction of offices, hotels, retail spaces, and educational institutions. The growing emphasis on creating visually appealing and functional spaces for employees and customers has led businesses to invest in high-quality and sophisticated flooring materials.

One of the key trends in the commercial segment is the adoption of luxury vinyl tiles (LVT) as a popular alternative to traditional flooring options like hardwood, ceramic, and laminate. LVT offers numerous advantages, including remarkable durability, low maintenance requirements, and a wide range of design options that mimic natural materials. Furthermore, LVT is resistant to water and moisture, making it an ideal choice for commercial spaces prone to spills and high foot traffic.

Another trend gaining traction in the commercial flooring market is the use of carpet tiles. Carpet tiles provide a modular and flexible flooring solution that allows for easy installation, replacement, and customization. Businesses can create unique patterns and designs by mixing and

matching carpet tiles, making it simpler to incorporate brand colours and logos into the flooring design. Additionally, carpet tiles offer excellent sound absorption and thermal insulation properties, contributing to a comfortable and productive work environment.

The commercial sector is also witnessing a surge in demand for sustainable and ecofriendly flooring materials. Businesses are increasingly opting for flooring solutions made from recycled materials, such as rubber or reclaimed wood, to showcase their commitment to environmental sustainability. These materials not only reduce the carbon footprint of commercial spaces but also offer durability and performance benefits comparable to conventional flooring options.

To cater to the evolving needs of the commercial sector, manufacturers are continuously investing in research and development to introduce innovative flooring solutions that combine aesthetics, functionality, and sustainability. As a result, the commercial segment is anticipated to be a significant contributor to the overall growth of the Australian flooring market in the coming years.

In summary, the Australian flooring market is set to experience robust growth in the coming years, driven by a combination of factors such as rising consumer demand, technological advancements, and evolving preferences for sustainable and eco-friendly flooring solutions across various sectors. s

Design & Trends

Balanced Brights: Interior Trend Report

Explore the latest trend report from Godfrey Hirst to help guide your customers in selecting complementary flooring.

Balanced Brights is the perfect approach for creating a lively and stylish atmosphere for entertaining in your home. This trend harmoniously combines bold, vibrant colours with grounded, warm tones, resulting in a space that feels both energetic and inviting –ideal for social gatherings.

This trend captures the concepts of ‘blue blocks’ where timeless shades of blue serve as the foundation. These blues evoke a sense of stability and practicality, anchoring the space while providing a canvas for more playful elements. In contrast, the candied brights of apricot crush and carambola introduce an energetic burst of colour that breathes life into the environment. Whether it is a standout piece of furniture, an architectural detail, or an accent wall, these brights are strategically placed to create focal points that pop against the more subdued surroundings.

Complementing this lively palette are the warm brown tones of chocolate, mahogany and terracotta. These colours bring a comforting, organic quality to the interior, softening the impact of the brighter hues while adding depth and texture, and a vintage nod. The interplay between the brights and the earthy tones creates a sense of balance, ensuring that the space feels cohesive rather than chaotic.

Entertaining with Balanced Brights

In an entertainment setting, these balanced brights can highlight key areas, like a dining table or seating arrangement, drawing guests’ attention while maintaining a stylish and modern ambience. By incorporating this trend, guests are likely to feel both welcomed and inspired, as the space subtly conveys a sense of modern sophistication without being overly formal.

How to incorporate Balanced Brights into your space

To incorporate the Balanced Brights trend into your space, start with a neutral foundation of a light chunky wool carpet, like Vintage Grace, in colour 705 Pearl. This soft, textured base provides warmth and a tactile contrast to the vibrant colours. Layer in these brights through cushions, throws, or artwork, complemented by warm sepia and terracotta elements.

Similarly, hybrid flooring such as Apollo Hardwood, in colour 530 Spotted Gum Coastal, with its water resistant surface^, offers a durable and practical foundation for this trend, ideal for entertaining. The neutral tones of the flooring ground vibrant colours, while its resilience ensures easy cleanup during gatherings, combining style with functionality for a seamless, modern space.

^Subject to proper installation, maintenance, and local building code/regulatory approval. s

Vintage Grace 705 Pearl

Apollo Hardwood 530 Spotted Gum Coastal

Design & Trends

Article by Tile Today

Floor tile designs to enhance living spaces

The flooring of a room can change the dimension of its decor. The amount of light in the room depends largely on the type of flooring design that is selected.

Take some time out for selecting the flooring material and design for all the rooms. Unlike the walls and the ceiling, the floors are continuously used and traded upon. That's why it is necessary to choose materials and designs that are easy to maintain yet attractive. Here are some excellent floor tile design ideas that you may use for different rooms.

Go monochrome for the bathroom

Even white and black can look bold if used in an intriguing pattern on the flooring. If you are fond of retro white and black decor then opt for the monochrome look inside your bathroom. Black frame for the window and black bathtub will create nice contrast with white walls.

For the floors, choose a white and black lantern pattern that is bold yet sophisticated.

If you don't want such a bold look for your attached bathroom then try it for the spare or guest bathroom.

Simple style for entryways

Depending on the decor and architecture of your home you can choose a simple and pragmatic tile design or go for smooth and elegant marble flooring for the entryway. Almost all styles work for the entryway

but remember not to use tiles with busy or intricate patterns that mar visual perception. Ceramic tiles and hardwood flooring both look great for the entryways.

Neutral elegance in living rooms

Living room is where you sit your guests and chat with friends. It is a room where the family assembles for drinks or after dinner coffee. The flooring of this room has to be elegant yet chic. Nothing is better than neutral shaded ceramic tiles for this.

If budget permits, go for marble flooring but make sure that it is maintained properly. White, beige and light browns work well in a huge living room with different sitting areas. Lighter neutral shades like cream and even an uncommon shade like mint green can look great in smaller living rooms. The carpet or rug has to compliment the flooring.

Design & Trends

Mediterranean fervour

You can bring the Mediterranean beauty in the bathroom adjacent to your master bedroom by using lovely floor tiles with Mediterranean design. Mediterranean inspired tiles in the middle of the bathroom floor will create a focal point and give the bathroom a special feel. Accentuate the floor design by using similar designer tiles around the bathroom window and edges.

Geometric kitchen spaces

As many homeowners are opting for modular kitchen for their convenience it is advisable to go for a customised flooring design. Choose tiles that perfectly match the rest of the decor you have planned.

Big geometrical patterns work well in wide kitchen space flooring. Combine circles with diamonds and rectangles to create a unique floor tile design. In smaller kitchens, try a bold colour along with white. For example red and white tiles in classic chessboard pattern will be perfect for small, white modular kitchens.

Classic for bedrooms

When it comes to bedrooms lush carpet flooring is always in high demand. Try a classic tile design in classic shades and you will never go wrong. Do not pick your favourite pink, green or red for the flooring of bedroom. Instead go for white, earthy browns, grey and even charcoal which help in creating a soothing ambience.

The flooring of a room can either make or break its entire decor. So, choose floor tile designs with care after doing some homework. Choose styles which will look unique even after ten or twenty years. s

FCIA Females in Flooring High Tea

Article by Fiona Wischnewski, CEO, FCIA

Empowering women in the industry

During September, FCIA hosted their first two Females in Flooring High Tea’s in Victoria and New South Wales.

This group was formed to celebrate and empower women within the flooring industry. This gathering offered a unique opportunity for women of the industry to network, share experiences, and discuss the evolving landscape of the industry, all in a welcoming and relaxed atmosphere.

One of the primary goals of the Females in Flooring group is to foster connections between women at different stages in their careers. From newcomers to seasoned professionals, attendees have the chance to meet, share stories, and support each other’s growth. We would like this group to provide a platform to discuss both the challenges and successes experienced by women in the industry, promoting a sense of community and solidarity.

Ideally, future events will include guest speakers or panel discussions, where successful women in flooring share their insights, career journeys, and advice. These conversations can be inspiring and motivating, helping attendees to envision new possibilities for their own professional paths. Topics might include career development, leadership, work-life balance, and strategies for thriving in a traditionally male-dominated field.

I would like to thank everyone who attended the FCIA high teas which I hope serve as a reminder that together, women can drive positive change within this industry.

If you have any ideas for future events or speakers, please email me fwischnewski@ fcia.org.au

Thank you to those who contributed to the day:

• Ardex

• Premium

• Mapei

• Armstrong s

Generations of flooring talent lay down a successful path

For many experienced professionals, taking on apprentices is about more than growing their business—it is about ensuring the trade has a strong future. Take it from BCITO Director Greg Durkin, who laid the underlay for four generations of flooring professionals—each building on what they learned and passing it on.

Lew Thompson’s journey in the industry began in 1983 when he left school to start a flooring apprenticeship with Barry Wilkinson and Greg Durkin at Superior Flooring.

“I loved my apprenticeship,” Lew recalls. “Greg was an awesome mentor and boss. He taught me a great work ethic and always explained things clearly, making sure I understood what to do, and why it needed to be done that way.”

Lew’s early experiences under Greg’s mentorship set the foundation for a successful career that has spanned decades and saw Lew taking on his own first apprentice in 1993. Since then, Lew’s Creative Flooring has laid out the welcome mat for numerous young professionals.

“Training apprentices has been one of the strengths of our business over the past 35 years. It is important because they are the future of our trade. Without apprentices, we don’t have tradespeople,” Lew continues.

His second apprentice, Sean Griggs, ended up becoming his business partner, and played a crucial role in training the next generation of apprentices, including Nick Williams.

“Sean was patient, helpful and knowledgeable, while Lew always pushed me to be better. That meant I was learning from two people who really understood what it took to be successful in the industry,” explains Nick.

BCITO

The hat’s hard.

The decision isn’t.

bcito.org.nz

New Zealand’s leading building site.

Training

Under Lew’s guidance, Nick continued to learn beyond his formal training, eventually becoming a contractor and later taking on his own apprentice with the support of his mentors.

“Having an apprentice was scary at first. It was my third year in business, and being young myself, it was a big responsibility. Having Lew’s support helped hugely. Lew being a boss taught me how to be a boss. He passed on essential lessons about dealing with employees, clients, and problem-solving, which helped me a lot as I moved forward and went out on my own,” Nick says.

Nick’s own apprentice, Logan, is grateful for the collected wisdom and advice he received during his training.

“Nick never shied away from answering any questions. He was always willing to show me things and let me try them out for myself. One of the key lessons I learned from him was that it’s not a mistake if you can fix it. That ability to adapt and find solutions is crucial in this trade,” he says.

Now an experienced installer himself, working alongside Nick, Sean and Lew at Lew’s Creative Flooring, Logan is considering taking on an apprentice as well in the future.

“I’d definitely be keen to take on an apprentice. I enjoy passing on knowledge and showing others what has worked for me.”

Having three generations working together in one firm also showcases how great mentor relationships can lead to lasting partnerships. To this day, Greg remains in touch with his former apprentice, Lew. While he no longer has his own apprentices, he is proud of being able to provide a voice for those in the industry.

“My role now is all about hearing from employers and learning about their experiences and encouraging future learners to start an apprenticeship to ensure the cycle continues,” says Greg.

“I’d definitely be keen to take on an apprentice. I enjoy passing on knowledge and showing others what has worked for me.”

Nick had a similar message to industry personnel:

“You have to pass on the skillset you have been taught. The industry needs people to be trained, and if we don’t take on apprentices, it will be harder to find skilled installers in the future. We need to support and help our own industry.” s

Financials

Debtors

Quotes

Software

Improve Your Business – Prevent Margin Erosion

Article by Chris Ogden

You probably know the margin we achieve on a completed job is invariably less than the margin we expected on quoting.

I have just described margin erosion, a phenomenon that negatively impacts the profitability of every flooring business. In my experience, erosion is around two percentage points. So, if our average margin on quotes is 30%, our average margin on completed jobs will drop to 28%. It might not sound like much, but if we are running a $3m business, it's $60k that has slipped through our fingers annually.

The margin we achieve on a completed job is invariably less than the margin we anticipated on quoting.

It's generally accepted that our margin only moves down once we win the quote. This article will briefly examine three ways to maintain our margin and four that might increase it between quote and installation.

Manage our installers. Give them a work order showing all the elements of the installation and what you expect them to charge you. When they submit their invoice, our process should include checking to ensure they have charged only what was allowed.

Managing extras. Our installers should know that if they incur extras on the job, they have to be approved on the day of the job. You have more chance of recovering a legitimate extra from a customer if you call them while the job is being done than trying to recover it days or weeks down the road. We should have a robust extras process; layers let us know, and we talk to the client and pass those costs on.

Managing error and omission. Not every extra can be passed on to a client. We want to know who on our sales team makes frequent mistakes that shrink our profit. We want to identify which of our installers makes mistakes and costs us money on remediation.

2% margin erosion might not sound like much, but if we are running a $3m business, it's $60k that has slipped through our fingers annually.

Most flooring dealers do these things to some extent, but if we don’t have access to data, it can be hard to analyse what is causing the margin erosion.

On a more positive note, there are things you can do to increase the difference between the quoted margin and the delivered margin.

Build in a buffer to offset erosion. Our business management system should allow us to create an overhead buffer unseen to the salesperson, creating additional profit. Similarly, if we carry stock, we should build a load into the cost of our stock. Of course, we don’t want our salespeople to be uncompetitive in pricing. In my experience, up to 3 or 4% overhead doesn’t impede sales; start small and creep it up. Loads on stocked products can be significantly higher, especially if you have bought well.

Double-check quantities. Before the product is ordered for any project, have someone run their eye over how the job has been planned. It’s amazing how even a small

saving in carpet quantity, for example, can significantly boost GP. If we sell a $250.00 carpet, half a meter saved is $125.00 going on our bottom line, along with half a meter of underlay and installation, maybe $170.00 in total. We grow our margin instead of seeing it shrink.

Managing Stock. If our installers have unimpeded access to our warehouse or if we have no controls, some project costs will be unseen—unseen, that is until we do a stocktake and find a deficit. Everything from our warehouse should be subject to a picking ticket generated from customer orders.

Stage jobs. Strictly speaking, this is not a solution to shrinking margins, but it’s an excellent way to manage installations to make them more profitable. If I visit a flooring store in the morning, I will see installers loading up their vans with carpet or vinyl and then

grabbing adhesives, underlay, bars, etc., from the storeroom. Staging is where everything the installer needs for the job is bundled for them to pick up, and they take only that.

You might be daunted at implementing some of these suggestions because of the amount of work you think will be needed. Depending on your business management system, you might be right. If you would like to see how RFMS can do these things for you without the grind of manual processes, I would be happy to arrange an online meeting to give you an overview of RFMS. s

Chris Ogden is a consultant and Managing Director of RFMS Australasia (RFMSanz.com), a supplier of IT solutions for the flooring industry. Chris has an extensive background in all aspects of the flooring industry, and he can be contacted at cogden@rfmsanz.com.

Software

IUnderstanding the vital role of estimators

n our industry, the flood of solicitation emails from estimating services is a familiar nuisance. While these emails are often ignored during busy times, there comes a time during peak demand when hiring an estimating service becomes a tempting option. However, the process of selecting the right service can seem overwhelming. The key is to start your search during slower periods, allowing ample time to evaluate your options. Here’s a guide to help you select the most suitable estimating service for your business.

Assess industry experience and expertise

Industry-specific experience is vital. They should demonstrate a solid track record in the flooring industry, ensuring they understand your unique needs and challenges.

Request references

Check their reputation by asking for references. Feedback from other contractors can provide insights into their reliability and quality of work.

Evaluate their estimating process and software

Ensure their estimating methods and software align with yours. Compatibility can streamline integration and minimise disruptions. The use of the same software is a significant plus.

Quality assurance and accuracy policies

Inquire about their accuracy rate and quality assurance processes. Reliable services should have stringent measures in place to ensure high-quality and accurate estimates, minimising costly errors.

Communication methods

Understand their preferred communication channels; email, phone, Zoom, or other software. Effective communication is crucial for smooth collaboration and timely updates.

Turnaround time and flexibility

What are their standard turnaround times and flexibility in meeting urgent deadlines? Knowing their ability to deliver estimates promptly during peak periods is essential to avoid project delays.

Cost calculation

Understand their cost structure and ensure there are no hidden fees. A clear and predictable pricing model helps in budgeting and financial planning.

Information security and confidentiality

Ensure they have a system to secure your project details and commit to confidentiality. Protecting sensitive information is critical to maintaining your business's integrity.

Current capacity

Assess their current workload and capacity to scale. A service already stretched thin may not provide the quality and timeliness you need.

Service terms and levels

Review their service terms and any available service levels. Different plans may offer varying benefits and costs. Choose the one that best fits your needs and budget.

Geographic location and working hours

Time zone differences can impact communication and project timelines, so ensure they can align with your schedule or make necessary adjustments.

Before committing, request a test project. This trial allows you to evaluate their capabilities, turnaround time, communication skills, and delivery methods with a project of your choosing.

Onboarding process and training

Effective integration is key. Understand their onboarding process and the training they provide. Proper onboarding ensures seamless collaboration and efficient operations, similar to hiring an in-house estimator.

Test project

Before committing, request a test project. This trial allows you to evaluate their capabilities, turnaround time, communication skills, and delivery methods with a project of your choosing.

By following these guidelines and conducting your research during slower periods, you can make an informed decision about the right estimating service for your flooring business. Early selection allows for stress-free onboarding and training, setting you up for success when demand peaks. s

As the leading estimating software, MeasureSquare offers precision, intuitive design and comprehensive features that streamline the estimation process. We are proficient in using MeasureSquare ensuring you receive an accurate estimate. For those who choose alternate software, we also use RFMS Measure and Callidus as well.

Their estimators provide an advanced level of expertise when quantifying each project.

-Mic Segatti, Coastal Tile & Marble Inc.

Kathy brings decades of successful commercial project management experience to her clients.

-Don Kilbourn, Flooring Financial

Tailored to Your Needs

We customize our work to seemlessly match your unique processes ensuring easily understood estimates.

Easily Accessible Data

Deliverables like colour coded project plans, material lists, working documents and detailed notes are all viewable from anywhere with internet access with our user-friendly app.

Technology Advocates

We actively consult with and contribute to technology and AI companies to develop cutting edge solutions; making them easy to understand and easy to use.

Software

Article by Chris Ogden

QSolve the Quantifying Problem

uantifying is an accepted cost of doing business in the flooring industry. Except we don’t know what that cost is, and the quantifying process frequently lets us down; projects are quantified under pressure, leading to errors, and are often not quantified because we don’t have the time or resources and miss opportunities as a result.

Let’s talk first about cost. It’s generally accepted that quantifying takes up 20-50% of a salesperson’s time, 20% in residential and 50%+ for commercial project managers.

We can safely assume that for every $100k we spend on salespeople or project managers, $20-50k of that investment is spent on quantifying. This is a tap we can’t turn off when business slows, and we can’t open further when it ticks up.

Most flooring retailers see the cost of quantifying as baked into their business. However, the challenges your salespeople face in quantifying plans are also baked in. Residential salespeople still have to answer the phones and work with clients who enter the store, while project managers have projects to manage. Their quantifying is compromised, and their capacity is limited, meaning that errors can occur and opportunities are missed.

It’s also worth noting that quantifying is an area of high risk. Training a new hire to quantify flooring is time-consuming and prone to error. Even employing a person with experience in the industry is no guarantee you are employing an expert quantifier. Getting quantities wrong can lead to us missing out on sales or, worse, winning projects that cost us because of errors.

As business owners, we always look for the “big thing” that will transform our business. As I have written in previous articles, however, the things that will transform our business are not necessarily new and shiny. They tend to be relatively mundane things that we do daily, but when done better, they significantly improve our business. Quantifying is one such thing.

When I was in retail, outsourcing quantifying was not a viable proposition. Today, with technological advances, quantifying providers like QuantiSafe can harness and oversee the skills of off-shore experts to which we wouldn’t otherwise have access.

For example, Sam Colthurst of Colthurst Flooring said that QuantiSafe has been “nothing short of transformative” and has enabled him to “grow his business significantly”.

Flooring operators in New Zealand and Australia are taking advantage of having access to QuantiSafe and transforming their business. For example, Sam Colthurst of Colthurst Flooring said that QuantiSafe has been “nothing short of transformative” and has enabled him to “grow his business significantly”.

You can learn more about QuantiSafe and register for a free trial at QuantiSafe.com. s

Chris Ogden is a consultant and Managing Director of RFMS Australasia (RFMSanz.com), a supplier of IT solutions for the flooring industry. Chris has an extensive background in all aspects of the flooring industry, and he can be contacted at cogden@rfmsanz.com.

Compliance Begins with Classic Entrance Matting Compliance in Australia

Where safety, accessibility and initial impressions come first.

Entrance matting is a critical requirement for any public building, often installed at common entry points to minimise the risk of slips, trips, and falls. As one of the first architectural elements visitors encounter, entrance mats are essential for trapping moisture and debris at the door, playing a pivotal role in maintaining public health and safety while preserving the cleanliness and longevity of your building’s interior.

Most importantly, installing compliant entrance matting not only ensures that your project adheres to Australian Standards, but also proactively reduces the risk of legal liabilities and financial penalties associated with non-compliance. It also showcases your dedication to creating safer, more accessible

environments for all users, especially those with disabilities.

By supporting inclusivity and ensuring compliance with regulations like the Disability Discrimination Act (DDA), compliant entrance matting helps foster a more welcoming and accessible environment for everyone.

In this article, we’ll explore the different types of commercial entrance matting and various applications to help ensure compliance with the relevant codes and standards.

Let’s explore the different types of entrance matting

Commercial entrance matting can broadly be categorised based on zones and application methods, with each type serving a specific purpose to ensure optimal performance and safety.

Based on Zone

1. Zone 1 – Exterior Entrance Matting:

Designed to withstand outdoor elements like rain, heat, and varying weather conditions, exterior mats must have strong scraper properties to remove heavy soil, mud, and debris from footwear before entry. Open construction mats allow debris to fall through, keeping the surface hazard-free. These mats are durable and weather-resistant, making them essential for the initial cleaning process.

2. Zone 2 – Primary Interior Entrance Matting:

Positioned just inside the entrance, primary interior matting continues the job of exterior matting by removing finer debris such as soil, grit, and moisture. It’s tough and durable to handle heavy foot traffic, preventing damage to the interior flooring. This type of matting is critical for maintaining safety and cleanliness inside the building.

Above: Classic Vantt entrance matting, Pixel Collective

Compliance Begins with Classic

3. Zone 3 – Secondary Interior Entrance Matting:

This matting is located further inside and serves as the final step in the cleaning process, focusing on drying shoes and removing any remaining dust and fine particles. It ensures that moisture and dirt don’t spread throughout the building, keeping interior spaces clean and reducing the need for constant floor maintenance.

Based on the Application Method

1. Recessed Entrance Matting:

Recessed mats are installed within a matting well, sitting flush with the surrounding floor for a seamless look. Popular in commercial buildings, recessed systems are durable and provide a high-end appeal. Their flush design reduces trip hazards and ensures the mat stays securely in place, making them ideal for high-traffic areas.

2. Surface-Mounted Entrance Matting:

Surface-mounted mats are installed directly on top of the existing floor and feature a tapered edge to eliminate trip hazards. These mats are quick and easy to install, offering excellent performance in removing grit and moisture. Surface-mounted mats are a practical solution when recessed installations are not feasible.

Based

on Format/Specification

1. Customised Entrance Matting:

Custom entrance mats can be tailored to suit the unique needs of a business, from custom sizing and shapes to logo features and specific material inserts. These versatile mats can be designed to fit new or existing interiors, offering both functional and aesthetic benefits.

2. Roll Out Entrance Matting:

This type of matting is easy to roll up for

quick cleaning, making it a convenient solution for businesses that require fast installations and simple maintenance. Rollout mats are flexible, offering ease of use without compromising on performance.

3. Modular Tile Entrance Matting:

Modular tiles offer a soft, plush feel underfoot and are cost-effective for businesses. These mats can be specified to exact size and design requirements, and individual tiles can be replaced when needed, reducing maintenance costs by eliminating the need to replace the entire mat system.

Choosing the right type of entrance matting based on these zones, application methods, and formats ensures that you can maintain your building’s safety, cleanliness, and compliance while enhancing the aesthetic appeal of entrances. → 44

Compliance Begins with Classic

Australian Standards and Codes for Entrance Mats

In Australia, commercial entrance matting must adhere to relevant Australian Standards and building codes to ensure safety, durability, and performance.

While there is no specific Australian Standard solely for entrance matting, the following standards and guidelines apply to the materials, installation, and performance of entrance mats in commercial settings:

1. AS1428.1:2021 – Design for Access and Mobility

This standard focuses on ensuring accessibility for people with disabilities. It outlines provisions to guarantee that entrance matting does not create barriers or impede access for individuals with mobility impairments. For example, mats must have a low profile to accommodate wheelchairs and walkers and be securely affixed to prevent tripping hazards.

2. AS4586:2013 - Slip Resistance Classification of New Pedestrian Surface Materials

While the NCC does not specify slip resistance requirements for entrance matting, it requires floor surfaces to have adequate slip resistance to minimise the risk of slips and falls. This standard provides a method for testing and classifying the slip resistance of pedestrian surface materials.

3. Fire Safety (NCC 2022 Fire Resistance – Class 2 – 9 Properties of Floor Material and Coverings)

The NCC includes fire safety provisions that specify the fire resistance ratings required for floor materials and coverings. Entrance mats, especially in high-traffic commercial areas, must meet these fire resistance standards to prevent hazards and ensure safety in the event of a fire.

4. Disability Discrimination Act (DDA)

While the DDA doesn’t provide specific requirements for entrance matting, it mandates that buildings and facilities ensure reasonable access for people with disabilities. This overarching regulation emphasises that entrance mats should not obstruct safe access for individuals with disabilities, reinforcing the importance of compliance with AS1428.1 and ensuring accessibility for all.

These standards and guidelines help ensure that commercial building entrance matting complies with legal requirements, providing a safe, accessible, and inclusive environment for all users.

For a more comprehensive guide, you can download Classic Architectural Group’s upto-date compliance guide available on their website – www.classic-arch.com.

Common applications requiring high compliance

Public Spaces

Due to the high volume of foot traffic, entrances to public spaces, such as shopping malls, airports, hospitals, hotels, and government buildings, must meet stringent safety standards. Public building entrance mats must be highly durable and slipresistant to handle continuous use while effectively managing moisture. This helps prevent hazards and maintain safety for all visitors.

Schools and Education Facilities

In schools, compliance ensures the safety of students, staff, and visitors. Entrance mats in these facilities must absorb moisture and trap dirt, especially during wet weather, to reduce the risk of slips. Maintaining slip resistance in high-traffic areas like hallways and entrances is essential to ensuring safety throughout the school year.

Above: Classic Vantt Entrance Matting – IATC at Tafe NSW

Compliance Begins with Classic

Commercial Offices

Businesses are often subject to workplace health and safety audits, so compliant office entrance mats are crucial. Slipresistant, moisture-absorbing mats at office entrances reduce the risk of workplace accidents, improving safety and reducing liability. Proactively maintaining a clean and presentable entrance also enhances the company's professional image.

Aged Care and Disability Facilities

Accessibility is a priority in aged care and disability facilities. Entrance mats in these spaces must comply with mobility standards, ensuring they don’t obstruct the movement of wheelchairs, walkers, or other aids. Mats should have a low-profile edge to allow easy transitions and remain securely in place to prevent tripping hazards. Durable, slip-resistant mats ensure the safety of all residents, staff, and visitors, particularly during wet conditions.

Benefits of Compliant Entrance Matting

Compliant entrance matting offers numerous benefits for enhancing safety, accessibility and overall building maintenance, particularly in commercial and high-traffic settings.

• Improved Health and Safety: Installing slip-resistant, compliant mats reduces the risk of slips, trips, and falls, particularly in wet weather and high-traffic areas. They can also help to improve air quality by minimising the spread of dirt, dust and allergens into the building.

• Enhanced Accessibility: Choosing compliant mats in the correct size, design, and thickness ensures smooth transitions for people using wheelchairs, walkers, and other mobility aids.

• Extended Flooring Lifespan: By trapping moisture, dirt, and debris at the door, compliant entrance mats help to protect the flooring, preventing damage and wear over time.

• Reduced Cleaning and Maintenance Costs: Acting as a barrier to trap first and moisture at the entrance, commercial entrance mats lessen the need for frequent cleaning and maintenance of interior flooring over time.

Discover architecturally designed commercial entrance mats at Classic Architectural Group

Classic Architectural Group’s entrance matting range is architecturally designed for commercial settings and comes in a versatile selection of colours, ensuring it seamlessly complements your project’s aesthetic.

To visualise how your preferred entrance mat will look and feel against your flooring, take advantage of Classic’s complimentary 3D/AR product visualisation tool.

Don’t slip up on your compliance; complete your project with their leading range of stair nosings, tactile indicators, car park fitout solutions, and more.

With over 40 years of experience in public access and safety solutions, Classic is the name you can trust. They offer end-to-end support, from consultation and design to manufacturing, supply, and installation Australia-wide, so that you can get a step ahead.

web www.classic-arch.com.au s

RResin Flooring

Laying strong foundations for future growth

esin Flooring International (RFI) was formed by Jack Josephsen in 2017 to provide a single platform where all members of the resin flooring community could collaborate, share, learn and grow together. Jack’s broad skillset and unique approach to resin flooring gave rise to businesses like Defence Floors and Floorchef, which combined high-quality resin technology and specialist flooring know how to deliver custom resin floors for clients such as the Royal Australian Navy, Footlocker, Baskin Robbins and Adelaide Oval.

Perhaps his greatest impact, however, has come through his efforts to share the knowledge and experience he’s gained in over two decades of industry involvement. This has been in the form of online education, industry training courses, support groups and resin flooring clubs, and in 2018 he also played a key role in establishing the first ever resin flooring trade qualification to be approved by a federal government.

RFI reflects the balance of purpose, innovation, education and sense of community in the resin flooring industry that Jack has been committed to fostering for over a decade. Recently Flooring Magazine sat down with Jack to discuss developments in this space.

1. Is there a qualification for Resin Flooring in Australia?

Yes, in 2018, a technical advisory committee developed seven specialist Resin Flooring units that enabled a Resin flooring stream to be added to the existing Cert III Flooring

Technology qualification. So, the qualification was updated to cater for carpet, timber, resilient and resin flooring streams. Last year there was a revision of the qualification to also includes terrazzo and polishing.

2. If there is no Australian Standard for resin flooring, how do you ensure best practices?

The qualification was the initial step to ensure that installers had the minimum skill requirements to deliver Best Practices. The resin flooring industry is now looking into establishing a resin flooring association, which can then develop an Australian Standard for Resin Flooring. In the meantime, manufacturers of the resin flooring systems are responsible for developing the best practices for their products and systems. On larger scale projects there is also the opportunity to utilise independent coating inspectors to validate compliance to the specification and best practices provided for the project.

3. Why did you set up online courses in a hands-on trade?

Flooring Trades are traditionally hands on people. However, if you only learn from hands on experience, it takes a long time to acquire the necessary knowledge. Your knowledge is also limited to the experience you have been exposed to. I used to provide training days where installers would come and learn how

Resin Flooring

to do things, however, we noted that the take up of information on the day was not good due to the amount of information to digest in a short space of time. Then in addition to that, the longer the installer went without putting the training into practice, the less the retention… to the point where I had a number of installers redo the same training day. We also noted that entry level installers would turn up for training but not know what questions to ask as they did not have enough background knowledge before the day.

We started providing online training classes comprising of videos, images and reading material back in 2012. This meant that installers could refresh their knowledge on the type of system as required, in their own time. Online training has come a long way and on RFI we are now showcasing online training from around the world.

4. You have a range of Epoxy Flooring Installation Guides available online. Please discuss. Installation guides form part of the manufacturers responsibility for best practices for their products and systems. They are called a guide because each project will have its own set of parameters that need to be taken into account. The Five R’s to successful resin flooring covers the best practices process from specification to handover.

5. What trends are you seeing in the resin flooring at the moment. Perhaps every manufacturer is at a different stage but for me coming out of a period of supply shortages, the focus is now starting to turn towards identifying and developing technology to fill product gaps, improving processes and optimising developments that have been on hold.

Some of the more recent trends I am seeing include silane technology and how nano coatings can apply to the resin flooring industry. We are also seeing the rise of developments that better manage the risk of crystalline silica.

This can be innovative methods of preparing a substrate for coatings or substituting crystalline silica in raw materials. Apart from that High Build decorative resin flooring has probably just scratched the surface of what is possible so expect developments in this area too.

Looking ahead, Jack is as passionate as ever about helping the resin flooring industry become bigger, stronger and more professional.

His mission is to help solve problems for resin flooring businesses to give them more clarity, direction and confidence. By doing so, he can help build a stronger industry that is capable of reaching its full potential and becoming a mainstream flooring option alongside timber, carpet, tiles and vinyl.

web www.resinfloor.org s

Discover Commercial Flooring at Hotel and Shop Plus 2025

Hotel and Shop Plus 2025 will return to the Shanghai New International Expo Center (SNIEC) on the 31st of March until the 3rd of April 2025.

As China’s leading trade show, it has been devoted to hospitality, commercial interiors and construction for more than 30 years. Hotel and Shop Plus brings together manufacturers, suppliers, and distributors of construction materials to showcase their latest products and technologies.

Commercial Flooring at Hotel and Shop Plus 2025

Hotel and Shop Plus is designed to showcase the latest trends, materials, and technologies that are shaping the future of flooring solutions. As an exhibitor, you will have the chance to connect with key industry players, including architects, interior designers, and distributors. Engage with a diverse audience of over 10,000 attendees and demonstrate how your products can enhance their projects.

Don’t miss this opportunity to position your company at the forefront of the flooring industry. Reserve your booth now and join the team for a dynamic event filled with networking, education, and inspiration. The team looks forward to welcoming you to an unparalleled platform for growth and collaboration in the flooring materials sector.

Hotel and Shop Plus 2025 has attracted many exhibitors from the building materials sector including GIMIG, Yongyu, Kingdom and Zhuart. Bringing a broader vision to the exhibition and more development opportunities for hoteliers. Their main products are bamboo flooring, furniture, and SPC decorative materials, enhancing its commitment to innovative and aesthetic flooring solutions.

With an area of 210,000 sqm, the Hotel and Shop Plus 2024 exhibition brought together more than 2,000+ international enterprises, attracted 133,843 professional visitors, among which 4469 of them were overseas visitors from over 125 countries and regions.

Hotel and Shop Plus, leveraging its extensive online and offline resources, has established over 80 events, including Design Week Shanghai and the Hotel Culture Week, offering a global and aesthetic viewpoint to drive innovation and business synergy.

In 2025, it broadens its scope to encompass a wide array of sectors like building materials, smart hotels, lighting, and more, while also expanding into new areas like office and public zones and sunshades. This expansion aims to explore innovative materials, designs, intelligent systems, and sustainability.

Hotel and Shop Plus is set to reach new heights in 2025, offering diverse purchasing options and focusing on sustainable development, providing valuable networking opportunities for hoteliers and professionals with both local and international suppliers.

The team invite you to participate in their upcoming international trade exhibition, where innovation meets opportunity.

For all exhibitor and visitor enquiries, please email - jade.liao@imsinoexpo.com. Or visit the website at - https://www.expohsp. com/?lang=en

Book your booth at - https://booth.hdeexpo. com/info/#/complexNew/2025HDEShanghai-ExhibitionBooth/2025hdegwshanghai/en

Register for free at - https://reg.hdeexpo. com/en/user/login?destination=/zh-cn/ select-roles s

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