Service 4.0 Flyer USA en

The start of a new era for your machinery. In order to continue to be a company you want to partner with, the EMAG Group is rolling out a plethora of cutting-edge products. These products include many innovative, new service solutions. Would you like to know in advance which components in your machinery may malfunction, and which should be serviced? Do you want the ability to create a timeline of when machinery parts should be replaced? With these advancements, we can provide the right solutions for your production requirements, sometimes before you even know you need them.

1-GB-USA/04.2017 · © Copyright EMAG · Printed in Germany

Service 4.0 Solutions

service 4.0

EMAG ServicePlus The start of a new era for your machinery

www.emag.com

EMAG SERVICE 4.0 PRODUCTS Here are just some of the benefits you’ll receive by using our Service 4.0 solutions: »»Increased transparency »»Improved machine availability »»Proactive maintenance and servicing

Production support E-Tuning Optimizing your machine electronics

Remote Experts Fast expert help in the event of a fault, 24 / 7

Fingerprint Diagnosis of the state of your machine

Data Backup To prevent loss of data and long downtimes

»»More direct, quicker access to EMAG experts if servicing is required »»Intelligent production solutions

service apps Development

»»Virtual machine and simulation of material flow »»Service apps and online portal (in production) Contact us to receive a non-binding, personalized offer by e-mailing: service.usa@emag.com

Process Optimization Optimizing your productivity & processes

We would be happy to assist you!

Fingerprint

Remote Experts

Benefits of Remote Experts:

Using Fingerprint, EMAG Service produces a diagnosis that provides information on the condition of the mechanical ­components of your machine. One of the primary benefits of Fingerprint is that no expensive dismantling or assembly work is required in order to perform a machine evaluation.

EMAG’s Remote Experts service offers you an effective and cost-efficient alternative to time-consuming on-site service.

With this service-on-demand package, you have at your disposal the most efficient means of detecting and rectifying faults, as well as rapid expert help if a fault does occur. This gives you access to EMAG’s professional expertise at the touch of a button.

»»Link to the machine via a secure online connection (EMAG VPN)

»»Increased machine availability and productivity »»Reduction in workpiece costs »»Increased machine availability through condition-oriented servicing »»A longer service life for the machine »»Up to date machine data and history available

Expert ­support begins with the constant recording of operational data and faults. With this, you will receive a machine evaluation every quarter. If you have a situation you don’t know how to fix, just press the “Call Assistance” button and you’ll have access to our extensive expert support.

»»“Call Assistance” button: Immediate contact with the EMAG Service Division and fault protocol transfer »»24 / 7 telephone support via the service hotline »»Worldwide online support and access to EMAG experts and their expertise »»Easy to identify spare parts, making reordering when necessary simple »»24 / 7 replacement part service in connection with the 24 / 7 hotline »»Reduced deployment of technicians on site »»Minimized costs for failure, maintenance and repair