1
H igh quality service directly from the manufacturer
2
O ptimum support and advice from the EMAG ServicePlus team
3 Short lead times, spare parts hotline open 24 / 7, reaction time of 24 hours or less, up to 95% availability of spare parts thanks to our global service network
4
S pare parts at a reasonable price
5
I ncreased protection for your investment
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P roduction security due to the long service lives of our spare parts
1-GB-EUROPE/02.2017 · © Copyright EMAG · Printed in Germany
EMAG Service – benefitS
EMAG ServicePlus
Quality and service with a fair price-performance ratio
www.emag.com
We’re happy to provide you with personalized advice and, once we’ve gone over your needs, to prepare a quotation for you customized to fit your exact requirements. You can reach us by sending an email to: service.salach@emag.com
Inspection
Fingerprint
As part of an inspection, we give you the opportunity to determine the current state of your machine. All the necessary reconditioning or modification measures are listed in an inspection report, which will also include a catalogue of measures and a quotation.
Fingerprint allows you to increase the availability of your machines and in turn, your productivity, reducing workpiece costs. Using an analysis produced by Fingerprint, EMAG can provide you with a machine diagnosis, giving you insight on the current state of your machines mechanical components. The best part is that no expensive dismantling or a ssembly work is required in order to perform a machine evaluation. Using the data provided by Fingerprint, you obtain an up-todate machine status report containing information on the performance of the machine axes.
According to our experience, an inspection should be completed at least once per year in order to guarantee availability at any time. These inspections will keep your machines trouble free and guarantee you maintain your current quality standards. For every three machines you have inspected by our EMAG ServicePlus specialists, you will receive one Fingerprint analysis free of charge.
We are currently offering a 10% discount on the Fingerprint service.
Balancing
Fitness Check
Quality requirement demands for workpieces has consistently increased over the past few years. The accompanying increase in speeds means an imbalance of the clamping devices used is increasingly noticeable. In order to keep the precision high, the machine must undergo an on-site dynamic balancing of the clamping system on two different planes.
With the fitness check, the overall state of the machine is carefully assessed against 70 check points. Among other things, this includes checking:
Benefits of balancing:
»»and the control cabinet.
»»Improved prodution reliability »»Improved workpiece quality »»Improved process reliability »»Increased spindle service life For every three machines you have the “balancing” process performed on, you’ll receive one Fingerprint analysis free of charge.
»»cables, hoses and covers, »»the tool carriers, »»the machine geometry,
Fitness Check Offer: For the first machine: $848 plus travel expenses and material costs Second machine and up: $668 plus travel expenses and material costs. Increased security at a low cost