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H igh quality service directly from the manufacturer
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O ptimum support and advice from the EMAG ServicePlus team
Short lead times, service hotline available, 3
reaction time of 24 hours or less, up to 95% availability of spare parts thanks to our global service network
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S pare parts at a reasonable price
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I ncreased protection for your investment
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P roduction security due to the long service lives of our spare parts
1-GB-INDIA/01.2017 · © Copyright EMAG · Printed in Germany
EMAG Service – benefitS
EMAG ServicePlus
Quality and service with a fair price-performance ratio
www.emag.com
A solution to combat stoppages and increased costs are our EMAG ServicePlus programs and tools. S ervice and maintenance costs play a very important role in determining the overall cost and profit of the operation. EMAG has been focused on the after sales service available in India in order to provide our customers with further value, in addition to our drive to produce high end machine tools. With our international, well-trained, and experienced service e ngineers located at important hubs all over India, we guarantee fast local service support with a local hotline, necessary test equipment, local spare part stock and international back up support.
Service contracts
Other service options
PREVENTIVE MAINTENANCE CONTRACT
FINGERPRINT TESTING
With our preventive maintenance contract, our target is to work closely with the customers maintenance team to ensure that the EMAG machine maintenance points are checked with regular analysis of the machine work and to provide proactive tests and on time correction of failures.
With Fingerprint, the EMAG Service team is able to diagnose and evaluate the condition of the machines mechanical components without any lengthy disassembly or reassembly process. The data supplied by Fingerprint provides our customers with an up-to-date status report of the machine in terms of the behavior of the machine axes.
Activities: »»2 x standard check of the machine (70 check points) »»2 x full machine inspection (150 check points) »»2 x geometry test »»5 x visits with 8 man-days »»E – back up Benefit: ++Long term maintenance schedule determined ++Plannable costs ++35% flat benefit on EI training packages
BREAKDOWN Contract The target of this contract is the ability to aid our customers quickly, without paperwork or the immediate cost burden. Activities: »»10 man-days for breakdown »»Additional 20 hours in contract period »»Special service charges beyond contract terms »»E – back up
Remote Experts Remote Experts offers you a real alternative to the time- consuming and expensive on-site service. Expert support begins with the constant recording of operational data and faults. This means you will receive a machine e valuation every quarter. In the worst-case scenario, it just takes pressing the “Call Assistance” button to ensure that you get EMAG’s extensive expert support.
SPARE PART STORAGE Having spare parts available, quickly will ensure shorter machine down times. To assist our customers, we not only have a central worldwide spare parts operation, but we also stock parts locally in order to optimize the process. As part of our service contract with customers, we’ll stock a dditional critical spare parts for their specific operations. With our individual spare part concept, combined with our customer spare parts stock, EMAG India can be your centralized spare part supplier.
Benefit: ++Able to start work, quicker ++Reduced paperwork ++Plannable cost with clear saving ++35% off on training program with EI Please ask for actual program prices and our loyalty program with more additional benefits for our long time customers.
Learn more about our available service products on our website, www.emag.com and contact us. Our service team would be happy to discuss the details with you.