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1 November - 14 November 2019 / Issue 448
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Due to our continued success and expansion in both the North and South Lakes, we are looking to grow our existing teams and have the following exciting opportunities available:-
On Call Maintenance Person
Social Media Planner
Part time team member required to join us as a rotational on-call property maintenance person.
The Pure Cottages team is growing, and we are looking for a paid media executive with experience of paid social (Facebook & Instagram) to support our performance team. Experience in Launching and optimising google adwords and paid social campaigns, monitoring budgets, tracking KPIs and producing reports and Keyword and audience research.
• Monitoring a mobile phone outside office hours. In the event of an emergency customers call this number. The on call team member is to liaise with the customer and attend to the problem promptly. • Payment by way of monthly retainer in addition to hourly call out charge • Contract role, drivers licence required and use of own car/van insured for business use.
In the first instance please send a covering letter along with your CV to matt.hartnett@purecottages.co.uk
For more information visit: www.goodlifelakedistrictcottages.co.uk/about-us/ careers/on-call-property-maintenance
Maintenance Operative to join our Ambleside operation
To apply send CV to: n.barker@goodlifelakedistrictcottages.co.uk
We are looking for a Maintenance Operative to service our portfolios of quality holiday cottages throughout the Lake District. Being front line for daily maintenance issues, you will focus on delivering a quality and reliable customer service in a timely and professional manner, ensuring that our excellent standards are constantly maintained. Please send a CV to: andrew.levitt@lakelovers.co.uk
Housekeeping Coordinator to join our Ambleside operation We are looking for a Housekeeping coordinator to be a direct point of contact between our owners, holiday makers and service the team’s requirements for our quality holiday cottages throughout the Lake District. You will address all housekeeping issues in a timely and professional manner, dealing directly with the cleaners, owners and guests, ensuring that our excellent customer service standards are constantly maintained. Please send a CV to: kirsty.denholm@lakelovers.co.uk
(Ambleside, Full Time)
Senior Venue Assistant (Ambleside, Full Time)
Venue Shift Leader
Self Employed Checker to join our Ambleside operation
(Ambleside, Full Time)
Incorporating self-motivation and great attention to detail, you will be inspecting properties on Friday and Saturday changeovers, and will focus on ensuring that each property has been cleaned to our excellent standards, whilst providing that extra touch where required to maximise customer satisfaction. Please send a CV to: kirsty.denholm@lakelovers.co.uk
CURRENT VACANCIES: Programme Support Administrator
Further information & closing dates can be found here
www.brathay.org.uk/join-our-team
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Inside... ...and more! Gilpin Hotel & Lake House is a five star, family-run hotel near Windermere, with a great team and a friendly environment. We are recruiting:
RECEPTIONIST | DUTY MANAGER | MAINTENANCE OPERATIVE NOW RECRUITING
careers@thegilpin.co.uk
| 015394 88818
WAITING STAFF | SPA THERAPIST | HOUSEKEEPING Call us or email to find out more.
| thegilpin.co.uk
| Gilpin Hotel & Lake House, Crook Road, Near Windermere
Hotel & Catering
Chef de Partie Competitive Salary
Night Porter
Competitive Salary We believe in respect, excellent pay, decent time off and treating everyone equally. We have a great team who are the backbone to our award winning business, with its’ own multi-award winning on-site brewery, state of the art open kitchen and long-established reputation for excellence in food and service. Become part of our award-winning team who have recently been short listed for the GQ Food & Drink Awards, Top 50 Gastropubs of 2019 as well as being named Dining pub of the year 2019. Why choose us • All our chefs work in the large open kitchen, where you will spend most of your time, is light airy and very well equipped. • Excellent reputation, innovative food, well established business • Own on site award winning brewery. • Straight shifts • Stunning location • Staff meals • Monthly tips If you’re hard working, reliable and are motivated to achieve and maintain the highest standards, whilst working with fresh quality ingredients, please get in touch. Applications to: jonny@drunkenduckinn.co.uk Barngates, Ambleside, Cumbria LA22 0NG
General Vacancies
Free Classes to promote employability and confidence
Barrow and South Lakeland Community Learning & Skills work in conjunction with many partners including DWP, Inspira, Groundworks and Ingeus to promote employability and confidence courses for those looking either to return to work, a career change, or to improve their employment opportunities.
Our tutors are friendly, approachable, and knowledgeable and will support you in your learning, in small group sessions, designed to meet learner needs. Our classes are held in different locations in Barrow and South Lakes so there is something to suit everyone.
For those seeking employment, or on low income, all classes are FREE. We offer CSCS card, Food Safety Certificate, ECDL, Customer Service, GCSE and Functional English, Maths and more. Get in touch to find out more, or visit our website or Facebook page: www.cumbria.gov.uk/learningandskills www.facebook.com/cumbrialearning Barrow Community Learning and Skills Tel: 01229 820700 | Email:barrowclas@cumbria.gov.uk South Lakeland Learning and Skills Tel: 01539 713257 | Email: southlakelandclas@cumbria.gov.uk
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Henrock, Linthwaite House Hotel & L’Enclume COMMIS WAITERS CHEF DE RANGS KITCHEN PORTERS DEMI & CHEF DE PARTIES Apply to: ar@lenclume.co.uk or www.umbelrestaurantgroup.co.uk
Customer Advisor
15 Hours per week Based at Station House, Kendal £16,942.39 - £17,546.81 (per annum pro rata) The Customer Advice Team is the public face of Oaklea and as such is a vital part of our success. We are looking for a new Customer Advisor to join a fantastic team providing support and advice to customers, their families, colleagues, visitors and the general public. Experience of working in a busy customer service environment and good organisational skills to balance a varied workload is essential to this role.
Current Cumbria Tourism Small Hotel of the Year Now require the following to join their team:-
Housekeepers
Working 40 hours over 5 days including weekends, shift starts at 7.30am, experience preferred but full training will be given.
General Assistants
Working 40 hours over 5 days including weekends, experience preferred but full training will be given. Good rates of pay, friendly working environment, on the job training and opportunities for progression. To apply for these positions please email your CV to Trish Thomas at stay@rothaygarden.com
The Customer Advice Team operates between 7am and 10pm out of the Kendal office and the current vacancy provides a regular pattern of work on a fixed 4 week rota, some weekend work may also be a requirement. The ability to cover weekends / evenings / early shifts is essential. For further information please call Tom Brennan on 01539 735025 Full Job Description and Person Specification available from the HR Team on 01539 735025 To apply, please send a CV and covering letter to hr@oakleatrust.co.uk, for an application pack call 01539 735025; alternatively you can apply online at www.oakleatrust.co.uk/jobs Closing date for applications Thursday 7th November 2019 Interviews scheduled to take place week commencing 11th November 2019
To get YOUR job advert in Employment Pages call 015394 44965 or email: mail@employment-pages.co.uk
General Vacancies Learning Plus Ambleside
CO-ORDINATOR [PART TIME] for our lively Ambleside Learning Centre. Teaching in term time - Tuesday 1.00 pm-3.00 pm & Thursday 6.00 pm-8.00 pm at £19 an hour. Plus 6 hours a week for 45 weeks per year for administration, development and outreach at £15 an hour. You would lead our small staff team and take responsibility for two weekly workshops for adults offering introduction to IT and Digital Technology, Job Search and/or Skills for Life. For further details email: catherine.powloski@learningplusambleside.org.uk or write to Catherine Powloski, Learning Plus, Ambleside Library, Kelsick Road, Ambleside LA22 0BZ. Applications deadline: Monday 18th November 2019 Interviews: Tuesday 3rd December 2019
Looking for a career where you feel valued and can make a real difference to someone? If you are a people person, we want to hear from you. Cumbria View are recruiting Care and Support Workers in Kendal. Excellent rates of pay, paid travel time and mileage. No experience required as we provide full training. Contact us on 01539-735694 or email admin@cumbriaviewcare.co.uk to learn more, or visit www.cumbriaviewcare.co.uk
We keep it Simple and get Results Did you know... • We have been successfully providing a cost effective means of recruiting staff for over 14 years in the South Lakeland and North Lancashire area • The way we focus towards a readership in the employment market has helped us build a reputation for attracting a wide range of applicants for our advertisers • Our rates could save you up to two thirds of your recruitment budget • We distribute 15,000 free copies every fortnight throughout South Cumbria & North Lancs • Adverts also appear on our popular website included in the price
Team Manager
Based in Kendal, Cumbria 35 hours per week, £26,007.80 per annum Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with learning and or physical disabilities? We are looking for a highly skilled proactive experienced Team Manager who can lead and motivate a team. Your role will be as a Registered Manager line managing Team Supervisors in the Kendal area. The post holder is considered to be responsible for ‘Regulated Activity’ and will require successful registration with CQC. Whether you’re visiting the various projects, finance responsibilities, putting team developments in place or mentoring your colleagues this is a challenging and rewarding opportunity. The successful candidate must be a car driver, have access to a car and be willing to travel throughout the geographical area as required. In return we offer excellent career progression, an employee health care cash plan, discount vouchers, length of service awards, flexible working and a great team culture. Please send a CV or request an application pack to hr@oakleatrust.co.uk For an informal chat call Liz Lomas (Area Manager) on 07909230924 Closing date for applications Friday 8th November 2019 at 12 Noon Interviews to take place on Friday 29th November 2019
Say you saw it in Employment Pages ! A GREAT OPPORTUNITY FOR EXPERIENCED SUPPORT WORKERS Are you reliable, compassionate, enthusiastic, committed and dynamic? This is a fantastic job opportunity to work in a beautiful area of the South Lakes, Cumbria, with a young lady who has profound and complex care/medical needs. A flexible enthusiastic person, who is dedicated to making a difference to a profoundly disabled person’s life is required to join our existing friendly care team to help provide support with all aspects of personal care and social care for a young lady in her privately adapted home who has just turned 18. Care certificate qualification is preferred but not essential as full training will be given to the right candidate. The post is for part time hours including morning, afternoon and evening shifts as part of a rota. There is the possibility of full time hours and sleep in shifts in the future. Flexibility is required. Hourly rates of pay are £12 weekdays and £14 weekends. Full Driving Licence essential. This position is subject to DBS Enhanced Disclosure.
It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both)
Closing date for applications: 30th November 2019. Interview dates: TBA For application pack please call 0161 763 4734 or email ce@northerncasemanagement.com Ref: SM/CE/2019
To get YOUR job advert in Employment Pages call 015394 44965 or email: mail@employment-pages.co.uk
How to Find the Right Person for the Job
Two simple steps. I’ve been involved in recruitment and training recruiters for over 17 years now and am constantly surprised by how complicated some people manage to make it all. The whole recruitment and selection process boils down to 2 very simple steps: 1) Make sure you know exactly what job you’re looking to fill. 2) Know how to find the right person for the job. To help you do that I’m going to try and give you some straightforward advice and some “dos and dont’s” of the recruitment process.
Job Descriptions and Person Specifications First of all let’s clear up the differences between the two. A job description is a list of the duties the person will need to perform in the role and a person specification is a list of the attributes or skills you require in an individual. So for example: “Accurate maintenance of the departmental sales data spreadsheet” would be on the Job Description and “Advanced knowledge of Excel” would be on the Person Specification. There are two big mistakes employers regularly make here:
Mistake 1: They don’t spend enough time making sure the Job Description is accurate, appropriate and up to date. With the pace of change in most organisations it’s unlikely that a job description which is more than 2 years old will be accurate. It’s time to sit down and work out exactly what you require someone to do in this role. Take advice from the current incumbent, speak with the rest of your team and consult HR. If you don’t know what you’re looking for, how are you ever going to find it?
Mistake 2: When writing the Person Specification they write an enormous list of “essential” criteria describing the perfect person. Firstly this is a bad idea as it seriously restricts your market and, secondly, it could have legal implications. Many managers have told me that “I listed 10 essential criteria but none of the applicants had all 10 so I’m interviewing 2 who have 8 and 1 who has 7 of them.” If tha’s the case then they’re not essential criteria are they? So what are you basing your decision to interview on? Stick to 3-5 truly essential criteria – things that cannot easily be trained and/ or are a legal requirement for the role. For example an accountancy qualification may be essential for a senior finance officers role, but must they have detailed experience within your industry sector?
Marks out of 5. I have seen thousands and thousands of CVs / resumes in my time. Some of them brilliant, many of them rubbish and plenty that look great but don’t actually say a lot. You’re going to need to set yourself up a simple scoring system for sorting through the CVs. Use the Job Description and Person Specification to create a list of the 5 – 10 most important criteria required for the role and then score each CV/ resume out of 5 against each of those criteria and add up the scores. Your interview criteria are then established as “People who meet ALL of the essential criteria AND have a CV/ resume/ application form score of over XX” By approaching the sifting process way you remain objective and are able to justify your decision should you ever be challenged to do so.
Asking Interview Questions I’ll say this first and I’ll say it clearly: You should only ask questions in the interview that relate to whether or not someone will be able to perform the job. Next is: DO NOT interrogate the poor candidate. Just about everyone is nervous in interviews so take time to put them at their ease, offer them a drink, smile, be welcoming. You’ll get a LOT more information from someone who is a little more relaxed and at ease. In addition to the questioning method below you may also need to ascertain the candidate’s technical competence. To do this you can either set some form of test or, preferably, include a technical expert within the interview team The best style of questioning is Behavioural Questioning – which sounds terribly fancy but is actually just about asking questions relating to what people have done in the past. Hypothetial questions may be useful in small amounts, but will only provide you with hypothetical answers. So what do behavioural questions look like? Say you’re looking for someone to work in a customer facing role and you want to know how they’d deal with an angry customer. Try asking “Can you tell me about a time when you’ve had to deal with an angry customer” But don’t stop there – think “Who, what, where, when, how and why?” Who was angry? What had made them angry? When did this happen? How do you resolve the problem? Why did you chose that approach? Don’t be afraid to dig for specific information, the easiest way to sort out those with genuine skills and experience from those lying through their teeth is to push for details. The genuine candidates should have no problems answering. Because of their very nature the questions must be tailored to the role you’re recruiting for but here are a few more Behavioural Questions to give you some ideas: • Describe the most successful negotiation you’ve been involved with. • Tell me about an occasion when you’ve made a mistake. • Can you talk me through a situation when you’ve had to deliver something to a tight deadline? • How do you manage the conflicting priorities in your current role? • What’s the most successful project you’ve been involved in delivering? • Tell me about a time when you’ve had to get your point of view across to someone who disagreed with you. And so on. Run through the Job Description and Person Specification and come up with a bank of 8 – 10 questions to ask. Don’t forget to listen carefully to the answers they give. Watch out for people hiding behind “we”. “We did this”, or “We did that” – so what? What was their role in it all? Push until you hear “I” not “we”. And finally: Make sure you ask all of the candidates all of the same questions AND score them out of 5 as you did at the sifting stage. That way all your recruitment decisions will be objective and justified should you ever need to explain them. I know there’s so much else too! I could have gone on, and on, and on with this article – but I wanted to keep it focused on the most important areas, but hopefully this has given you some ideas that will help you find the perfect candidate next time you’re recruiting. Beth Pipe is a Learning and Development Professional and freelance writer. You can follow her at @cumbrianrambler on Twitter.