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Flexi-booking
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Throughout the COVID-19 pandemic, we implemented a flexible booking policy for current and future bookings. This policy makes it easier to change your booking dates should an issue arise as a direct result of COVID-19. Guests will have the option to change the date of their booking or accept a credit (for the park your original booking was made) which is valid for up to 12 months should any of the criteria, listed below, impact their planned stay: • You or an immediate family member tests positive to COVID-19 • You are forced into self-isolation • You are awaiting the results of a COVID-19 test • A state or government directive is issued and means you are no longer able to travel to or from your destination
Health & Safety
To ensure the health and safety of our guests and staff, all BIG4 parks follow a COVID safe plan in line with their relevant Caravan and Camping State Association that is based on National or State directions and principles. On vaccination policy, this space is constantly changing and like everyone, we’re endeavouring to keep up to date with the changes as they come to hand. Our parks are independently owned and operated and as such have their own conditions of entry and individual health and safety requirements. Please refer to each parks’ booking, entry and stay terms and conditions for more detail.
Best price guaranteed We know that it’s important that we’re all getting the best value we can, and our Best Price Guarantee does just that. We promise that BIG4.com.au will offer the best rate at the time of booking for accommodation and sites at all BIG4 Holiday Parks. And if you do happen to find a better price for the same park at the same time anywhere else online - we’ll match it.
For more visit BIG4.com.au/brandpromise
